Disappointed with our stay considering the great reviews. Had problems after problems with our stay but I was understanding of the host, felt it could be a one-off poor experience due to bad guests staying before us. But the hosts, who are an operation managing multiple properties, refused to take responsibility and even threatened me with existing damages to their furniture when I requested compensation for our unacceptable stay. In the end blaming their poor behaviour on an employee instead of taking ownership of the problem.
Problems I encountered:
- entire apartment smells of cigarette despite being a non-smoking apartment + building
- electrical outlets didn't work (required breaker reset)
- one shower clogged to the point it flooded the apartment with one use
- AC screeches rendering it unusable
Cigarette smell led to nasal issues for members of my family even after our stay, host was unapologetic and unwilling to right the situation until I got Airbnb involved