we ordered a King room and had to downgrade to a queen with a kitchenette. also while we were there. guest were not allowed and also frowned upon like we were some. sort of outcasts or ingrates. we were told that no one could be there for the safety of the other tenants (did not see even one person in 7 days). with that said, if safety is the issue, the room across the hallway had it's door wide open for about half the stay including the day we "left". finally we were trying to extend our stay for 3 more days. our payment was charged to our account and we were told we wouldn't be charged and have full refund to our account and that was not the case I am still waiting for my money almost a week later... it all started great but apparently we were the problem. guess we didn't "look the part" or the way they felt was proper enough.