The key provided did not work and we were stuck outside for about 20 minutes trying to call/text the host, with no response. Luckily someone finally heard us after lot of knocking, but it was very cold outside waiting, we had just come home from a concert around midnight. Also the key pad did not work upon check in. This was frustrating, but we did enjoy the room itself, cleanliness and amenities. When available the hosts were friendly.