Anna was very friendly and accommodating. She came out to the street and assisted me in bringing in my luggage. The location was very convenient for us to visit a good friend, who lived only a couple of blocks away. It was quiet even though less than a block off busy Santa Monica Ave. The room itself was okay--nothing fancy. The bed was comfortable, there were a couple of chairs for sitting and there was a low table to put a suitcase on. The WiFi worked fine. One drawback was that the light switch in the bathroom also turned on a noisy exhaust fan--they should have separate switches or the fan needs replacing. There were no touches of luxury, but overall it was a satisfying experience.