Grace was able to communicate very quickly and was able to accept up for a same day booking which we really needed as we were vacationing in venice and needed to extend our stay! She saved us! Checking into the house was very easy as well as checking out. We loved the living area/projector. The bedrooms were a bit cramped but didn’t stop us from getting a good nights rest. Certain parts of the house were a bit outdated, and windows were unlocked upon our arrival so we had to lock them all. Bathroom had an odd smell to it - couldn’t figure out what it was! Overall - would book again if needed