Nicola was a great host. I didn't have to contact them but upon check out they responded immediately. Also informed me all the information I needed to contact them. However, the place did not meet my expectations. RULES!!! THERE WERE TOO MANY RULES AND DEMANDS!! Make sure you READ ALL OF THEM BEFORE YOUR STAY!!! My guest and I had insect bites on us the next day, hairs were in the bed (comfortable beds) , saw dead flies, and water pressure in the shower is very soft. I hate to leave a review like this but I wouldn't recommend this place.