Bernard was super nice and easy to communicate with! However, my stay was not exactly what I expected from what I read on the reviews. The smell wasn’t the greatest, there was dust build up on the fans, we kept seeing a bunch of weird looking bugs, and there was dust build up next to the bed along with old hair. It made me feel like either it had not been cleaned in a while or it was not cleaned properly. We checked out sooner for that reason, and we did make the host aware of the situation. He apologized and was kind enough to refund us our money with no hesitation.