Lune is very accessible & quick to respond if any problems arise. Unfortunately, she was out of town the weekend that I made my Airbnb reservation so she couldn’t verify the place was clean & ready for our arrival. Staying at an Airbnb especially during a pandemic is a risk that my family took because we thought that the entire place would be cleaned and sanitized as per CDC’s guidelines. That was not the case for our stay because we kept touching sticky surfaces with some sort of residue, namely light switches & the living room coffee table. That experience would’ve grossed me out immensely during a regular stay under normal circumstances but the fear was elevated further since this is happening during a pandemic & led to trust issues on what else hasn’t been cleaned prior to our arrival. The beds were comfortable & the bathrooms appeared clean, but that was the only genuine feedback that I can give because I was too grossed out to think about what isn’t cleaned in the place. Also the condition of the home doesn’t match the pictures displayed - there are weird stains/fingerprints on doors & on the walls while everything looks clean & brand new in the pictures. It is very unfortunate that the home wasn’t kept in a better condition but the rate is very fair for the area & I think I just had an outlier experience since other users have attested to the cleanliness of the home. I have reached out to Lune for a refund of the cleaning fees which she was very understanding about, but she said it will take 2 weeks to process it. I wish I would’ve received the refund before the deadline of this review but hopefully I can update the status later as to whether I actually received a refund or if I need to connect with Airbnb Customer Support.