We had a memorable experience with A+ customer service. The house was more beautiful than the photos and a hidden oasis. It's the type of house I would want to buy. We stayed during my daughter's UCLA graduation and there was lots of space and privacy. I especially loved the secluded back yard which was very peaceful despite being near the busy road (no one rented the other house so we had the yard to ourselves). Please note that I am a light sleeper, but I couldn't hear the street, especially with the central air fan on all night. Yes, air conditioning! This was a huge plus. Mike and Alba were incredibly attentive and even let me leave my bags then come back later to get them his after check out since the cleaners weren't arriving until later.