Heather was a very responsive host. The apartment is located minutes from the beach (best selling point) and it is very spacious but it does come with some drawbacks. As many others noted, it is super noisy. You can't actually hear the TV when the windows are open. During our time there, the neighbour below opened&closed the garage door around 6-630am everyday and it shook the back bedroom a little. Then there was the neighbour's dog who was out and barked in the middle of the night on several occasions. None of this would be that bad if you left the window closed, but we found the apartment to have a rather intense odour that built up if the windows were not open. Finally, the TV didn't always work properly and there is no wifi in the unit (in hindsight we're pretty sure it was available when we rented the unit) and the host didn't tell us it was removed (although an offer for a full refund was made 24 hours before we were due to travel). All in all, it was still a good trip to Long Beach for us as we spent most of it away from the apartment.