Pros: Other than our first night, which I’ll elaborate on below, we had a lovely stay at Jacque’s place. The unit is in a great location. The kitchen is well equipped. It is a good size. It was the perfect spot for my husband and our two small children to spend a couple days in Santa Monica.
Cons: First of all, the listing says that check in is completed through a lock box. This is wrong. The host insisted on getting in our car when we arrived to show us parking, which we did not expect and were not entirely comfortable with. Secondly, when we arrived, we were checked in to a completely different unit. It took me a minute to notice because the units were similar, but it had a couple major differences and I was pretty disappointed that they put us in the wrong place. The host also initially denied that we were in the wrong unit. As well, the wifi wasn’t working, and the woman who checked us in told us that we were wrong and that it was working. It was very frustrating that rather than fixing the wifi we were just told that we were wrong. Having no wifi was also frustrating because we were traveling internationally and needed the wifi, and the tv also ran off of wifi so this meant that the tv didn’t work. Finally we were transferred to the correct unit the next morning, and it had working wifi. There were some cleanliness issues with it, however. The coffee pot was filled with mouldy coffee grounds, there was trash left on the floor, and dishes left in the dishwasher. Other than these cleanliness issues, the new place was satisfactory.