Dear guests. I have been using Airbnb for years, and this is the worst place I have ever experienced. The pictures look clean and organized. Yet, when we arrived we wiped the place down because there was dirt on counters and surfaces. It was dirty (despite being ranked a super host). We decided to wash the sheets given our mistrust of cleanliness but the washing machine didn't work. So we called our host, who came over immediately (that was promising). We he saw we were washing the sheets, he SCOLDED my partenr and I for doing so, claiming he had just washed it. When we shared our concern, he YELLED at us and told us to just leave and cancel. My children were afraid and in their rooms. We kept him calm as we could, and then pointed to a pile of hair clump that was on the floor in the corner, saying "Is this what you mean by cleaned?" He ignored it and then showed us how to use the machine (which was a very hacked way of getting it to work). Then he told us how to use the air conditioner—his way. he didn't want us to make it cooler than 75 (that's his opinion of cold). We would have gladly canceled and left was we not on vacation 9 hours from home, and with other prospects. It was the worst. Avoid this booking unless you are OK with dirty house, a rude and offensive host.