SPIDERS IN BEDS, SPIDER NETS, LOUD/BROKEN BEDROOM DOORS, AND DIRTY AIR VENTS ARE NOT ACCEPTABLE and you as a host unwilling to do anything this situation is even worse! After traveling all day and being completely tired, we arrived to Frank's place thinking we could finally rest and go to sleep but really what we discovered inside our beds what HORROR and nothing desirable by any means.
We walked into the place and a gave a bowl of water to our dog and went straight to the bedrooms, upon opening one of the bedroom doors or should I say dragging the bedroom door against the cement floors (that would definitely wake up any neighbor if you needed any privacy), we turned on the lights and noticed right away something black running around beds as well as walls. Upon closer examination, we noticed SPIDERS on the beds as well as inside the bedding sheets.
While all I really wanted to do is go to bed, my husband didn't want to stay another minute here. We decided that both of us would not be able to go to sleep with the notion that SPIDERS will be crawling at night inside of our beds. We called Airbnb and started to look into other sleeping options for us as we really needed to get up early for work the following day. Note that all of this was already happening pass midnight and this is the last thing anyone would want to do after a full day of traveling. I was not able to reach Airbnb via phone this evening (being on hold for more than 30 minuted) but I did leave them a message explaining our situation. We ended up going straight to the nearby hotel as we really needed to get some rest.
The following day we had a full day at work and I am still yet to hear from anyone pertaining to this issue. I called Airbnb again to hear that someone will be getting back to us. Once I heard back from Airbnb, they instructed to also write to the host separately which honestly I assumed we did when we wrote to Airbnb but this was all very unclear to me and honestly this is the first time I even had to deal with a situation like this. Once I heard back from Airbnb, I also directly messaged Frank explaining that we could not go to sleep with spiders inside the beds. He then wrote to us saying that he had SPIDER issues in the past and that he'll refund us. A little after that he messaged us blaming that we stayed at his place because there was a used water bowl (that we gave to our dog to drink upon our arrival) and the bed sheets were open (because we inspected them for SPIDERS) but clearly were never used as they were still tucked in.
Now anyone with a healthy mind would know there will be no need for us to go spend more money on top of what we already paid to AIRBNB and stay at the hotel if only the place was clean and in good sleeping conditions. To say the least, I AM EXTREMELY disappointed with the lack of your customer service, and your RUDE behavior and you not willing to do anything about this situation but yet admitting that you had SPIDER issues in the past. I have been a host as well as a guest with Airbnb for many years and NEVER have I spoken with any of my guests nor hosts, the way you treated us. This is NOT acceptable and I do not recommend staying here because God forbid if you have any issues you'll end up being accused and mistreated just like us. The host did not refund us and accused us of staying there although clearly, we have hotel bills with the time of our arrival with the proof that we never stayed at his place. I will never recommend you as a host especially with the way you mistreated us!