Arriving upon check in, things were a little rocky. The cleaning crew who was supposed to clean the place after the last people left had not been in the unit. I contacted Paul the host and he IMMEDIATELY took care of it. The cleaning crew came ALMOST INSTANTLY and had the place sparkling clean in very short order. From that point forward the rest of the trip went great and the unit was a great little getaway! We also loved the location to be able to walk all around downtown old Pasadena as well as having the free parking available in a covered lit parking garage. Overall, the communication from Paul was great and he made the difference through his prompt action in dealing with any issues or questions we had. Overall it was a great experience and would for sure stay there again if we are in the neighborhood!