The place wasn't cleaned when we arrived at about 8 pm. We contacted the host, and the host got a cleaning crew out to the place within half an hour, and the crew cleaned the place up in about an hour. The place was very hot, and although it had air conditioning, it took several hours to cool down enough that we could sleep. The host told me that I would get a refund for 1 day's stay because of the cleaning problem. However, there was a plumbing bill that we needed to pay because the toilet was clogged (our fault), and the service call for the plumbing nearly offset the 1 day's stay. It's been a couple of weeks and we still haven't received a refund..