They lied and made up a false story because we asked for clarification of the rules which changed after booking. They then told the owner of the house we were not willing to obey by the rules after we spoke and confirmed everything and even agreed on an earlier checkin at 2pm. They canceled at 10:30am when checking was at 2pm. I had not spoke to them since they confirmed an early checkin the day before. They then ignored all calls and messages and did not fully cancel the Airbnb until 10pm. We went to the house at the 4pm checkin time and there was a door open upstairs that we could see and a side gate unlocked on the side of the property to the backyard. We rung the doorbell which is a ring doorbell with a camera and they dis not come to the door and Benji answered ZERO calls or messages during this time despite saying at 1030am his manager would call me in 5 mins. They are a shady company DO NOT BOOK WITH THEM. We then tried to book through their website and they immediately responding saying the house was available before even cancelling our previous reservation not knowing it was the same group of people. To further add to the shady business they offer they tried to get us to then pay $6000 CASH to stay there which was $1500 more than what we paid to book those same nights. He then drove to meet us at the house at 10pm to book with the “new group” which was us still. Once he arrived he sat back in his car watching while we waited on him then he made up another excuse that he left the contract at home and he lived an hour away so he would not be able to check us in til the next morning. (We saw people leaving the house when we pulled up) the house was always going to be occupied) We called and messaged him the next morning and got no response. Benji is unprofessional and he is a scammer. If he is assigned to hour booking RUN! He knows absolutely nothing and just says anything to try to get you to book. If you book with them DO NOT HAVE PHONE CONVERSATIONS WITH THEM. Only communicate via the messaging on Airbnb so you have everything in writing. They will lie to cover their ass and leave you stranded! I have messages to prove the second cash option that they offered! DO NOT BOOK WITH THEM!