Susan was a pleasure to deal with. She was warm and welcoming. She was available quickly by telephone for any questions or concerns that we had. We had an issue with the blow-up mattress but she responded to it lickety split. The apartment was clean and welcoming. The kitchen worked well for us (we made breakfasts and lunches). It is a clean, well-appointed and welcoming apartment. One has access to the gorgeous yard and BBQ but because the apartment is upstairs, we didn't feel inclined to use it. The front living room is attractive and very comfortable. We had lots of fun with family in that space. Parking was easy. We had our bikes and they were safe and easy to store in the pretty yard (which had gorgeous roses in bloom).