there was a mix-up when we arrived, and the cottage hadn't been cleaned from the prior guest. however, christopher credited us one night (we stayed at a hotel) and left us a bottle of wine with an apology, which was nice. we stayed for two and a half months, and he was very communicative when anything went awry. staying in a 1920's cottage, you can expect its age to show in mechanics. however, it was a lovely spot to stay in, the decor was charming and the back patio is great to sunbathe on! we loved being in beachwood, the covered parking and cable were awesome- if you see this cottage available, you won't regret booking it.