There was chipping paint on furniture and walls, cleaning products and lighter fluid just sitting in the open in arms' reach for a toddler, and a mattress on the floor instead of a real bed.
We booked an "entire home." The listing said the host lived in a carriage house on the property. When we arrived, we realized she lived in the downstairs unit of the building, which was effectively a duplex. In normal times, this may not be a big deal, but it was the height of the pandemic in Los Angeles with numbers spiking, and we were traveling with a 70-year-old relative and two-year-old child. The whole point of booking this house was that it was on its own with no shared spaces or HVAC systems. This was very misleading.
We told Tracy exactly what we were looking for and who we were traveling with during the booking process. If she'd told us any of this information, we just wouldn't have booked. As soon as we got to the house, we realized we couldn't stay there safely. After a harried experience rebooking a place to stay and reloading our car, we've tried unsuccessfully to resolve the issue, but Tracy has gone silent.