Teresa responded promptly to our inquiries. The apartment was clean and all appliances were brand new. The pictures depict the apartment accurately. It was the right size for 4 adults. The Keurig coffee machine and generous supply of Peet's coffee pods were greatly appreciated. We would have liked to get an extra towel for each guest. I am sure that she would have provided clean towels if we would have asked. We had to go to the laundromat anyway, thus we did not ask her. (The laundromat is about 4 minutes by car)