This property was in a great location & quiet neighborhood. The communication with Max was great at first. Apparently, the cleaning service was not available, when I checked in,
the kitchen sink was dirty, food/bag of ice was left in the freezer and bottles of shampoo & conditioner was left in the shower. The small window in the dinning area did not have a locking mechanism. We arrived on Tuesday and the house was freezing cold. The thermostat was @69 degrees and I moved it 72 degrees. The AC stopped working sometime on Wednesday afternoon, and I contacted Max. He/she said it was because the temperature was hotter than normal. We left & returned several hours later and the temperature in the house was 89 degrees. I contacted Max @8:35 pm & no response. Twelve midnight I contacted Airbnb & requested a refund for the rest of my stay. It was an inconvenience, because we had to stay in a house with no AC & the temperature was 89 degrees & I had to find a hotel for the next 5 days. This was my first experience with Airbnb and I was very disappointed.