Mallory was on vacation when I was due to check in so she had other house guests greet me. There was no water pressure, when Mallory was informed she offered the other shower, then a couple of days later said someone else was moving in so I had to go back to using the no water pressure shower and that she spoke to the previous guest in my room and that they said the water pressure was fine (it was not!) So I researched out to Airbnb to discuss the issue, Airbnb reached out to Mallory and that’s went it all blew up. Mallory called me upset that I reached out to Airbnb and told me if I didn’t like it there to ask Airbnb to change me reservations. She proceeded to say she didn’t have time to deal with the issue and that she would when she received returned from vacation. She was hostile and unpleasant to deal with. When she returned she sent me a video text of the shower that she had fixed to say there was now water pressure, when I returned that say she proceeded to give me a huge and say we needed a fresh start, the hug was not welcomed. Then there was issue with the internet, the connect does not reach the bedroom. This was an issue for another guest as well. I work from home so internet is an essential need. When it went out she proceeded to tell me and another guest that it happens and to wait it will come back on. A few days later she changed service providers, this did not help, the internet still did not reach the bedrooms. Next there was construction going on upstairs, a replacement of the kitchen floor. Then there was Mallory bad mouthing me to other guests, demanding to know why I wouldn’t respond to her text after I told her to keep all communication on the Airbnb app, she proceeded to threaten to call the cops on me when I told her to keep my name out of her mouth when speaking to other guests. Every time there I mentioned something that was not functioning properly Mallory told me if I didn’t like it to contact Airbnb and to change my reservation. Each time Airbnb said it was not possible to receive a refund if the reservation was to be changed, even after I explained to them that I was being bullied and harassed by the host. Finally, she told me I had to leave and that she would contact Airbnb to tell them I could change my reservation, Airbnb said no refund, Mallory did not want to provide a refund, although she messaged me day after day telling me to leave the house - again bullying and harassing me. Worst experience ever!! Final not, the bathroom is shared with another house guest, the door is connected to the room and you can hear everything happening in the bathroom. Not a quiet space.