Jefferson was friendly and quick to respond! He made it easy to get the keys and check in when we arrived late at night and made sure we had everything we needed. The loft was perfect for our LA trip, even bigger than it looked in the photos, well equipped and it was nice to have free parking right next door. The location was awesome, definitely in the heart of downtown! You can walk in any direction and find a good restaurant, lively night life and great shopping. It was conveniently located for day trips around LA and a fun place to come back to and explore. I'm looking forward to staying there again :)