Janet was always reachable and helpful when I had questions. Sadly she wasn't around in town at all for my whole stay (8 nights) so the only way to communicate was by e-mail. She answered quickly though! The house was clean and I found everything just as described. The cost was adequate for LA, the area was very quiet, but still relatively easily reachable if you either have a car or like to take a short walk (approx. 20min) back every night from the metro station. I can recommend it!