Well, it is the first time I had such a strange and unpleasant experience. To try to be fair: appartment was ok, nicer on the pictures than in reality but still fine. The location is good as well, probably the spike even if do not expect to see the sea from the flat. When it goes to the overall experience, customer care and somehow flexibility, do not expect anything. Business is business. Once you paid, you are tied up. Read attentively all rules in the description, most of them are here, but you receive afterwards another contract to sign with many (more) details that made me feel like a prison. On top, there is a 12% tax, which maybe the rules there, but why not includind it directly in the price? When I book, I looked at the pictures, and the price. This was a bad surprised afterall to pay more while price is already high. Fortunately Airbnb customer support was here and found a solution. Then right after booking, I received "an offer" to book another night with 25% off because no booking the day I leave. But I cannot stay. I asked for a late check-out, noon instead of 10am. It was not possible. I asked at least to let my luggage somewhere to enjoy the morning before going to the airport. Answer was no. Plus many other details I have shared the main points