I’m going to start out by saying our experience was way less than enjoyable for many reasons, but me leaving injured would be number 1. A floor to ceiling framed mirror fell off the wall onto my head and back. It was hanging on by a tiny screw and not secured at all. It should’ve been earthquake proof and anchored into the wall. The mirror wasn’t touched. Now on to the review.... I rented out this house for my boss Tricia Miranda’s 40th birthday to host a dinner party with her closest 16 colleagues. Her and her friends are all world renowned choreographers who choreograph for the biggest stars in the music business. She wanted to have something nice for them to enjoy. She hired a personal chef to cook her bday dinner and there were only 8 dinner plates, 3 cups, 0 wine glasses, 0 champagne flutes and 3 forks. She ended up having to go buy paper plates, solo cups and plastic silverware to eat off of and drink out of. She was incredibly embarrassed. The Sonos music kept shutting off the entire 2 days we spent there and during the entire dinner party. We were eating in silence while the host Daniella and 1 of our guests were on the phone for over an hour trying to figure out the sound. We finally ended up using the television for sound. The first night we were unable to use the pool and hot tub as neither one was working and we were told it would be heated prior to our arrival. We constantly had to text Daniella the entire stay because they control everything on their end. Heating the pool, turning it on/off etc... The backyard lights didn’t work at all. There were multiple remotes in each room and most didn’t work, nor did we know what they were for. 3 of the shower handles in 3 different rooms fell off due to there being no screws. The master toilet clogged a few hours after arrival and there was no plunger in the house, therefore my boss was forced to go downstairs every time to use the restroom while her guests were in their rooms. Upon check in, there were 2 maids and a child still at the property cleaning the house and parked in the driveway. We woke up the first morning to a Gardner in the backyard while all of the doors were open and we were in pajamas. (We were never communicated that a gardner would be on the property during our stay. After a lot of back and forth with the host and Daniella having to show up and manually work on getting the pool up and running for us and 1 of our guests having to help her multiple times, we were finally able to get in the hot tub. As we were enjoying the hot tub, parts of it were falling off. 5 minutes later, a pool guy shows up (unannounced) and he informed us he would be shutting off the hot tub for about 10 minutes while we were sitting in it. The host NEVER communicated to us that someone was coming to put a part in for the pool. Mind you, you can only use one or the other at a time, as we were told they can only heat up one at a time. Constantly having people on the property that weren’t our guests and not being told we would have workers showing up, it made our experience completely unenjoyable and we were unable to relax during our stay. An hour prior to checking out, is when the mirror incident occurred. I was walking 1 of our guests out as you have to lock the front door with a dead bolt in order for it to close. There is no other latching mechanism. When the door opened, this is when the framed mirror fell off the wall landing on my head, neck and back and shattering. The host showed up within 5 minutes of us contacting them about the mirror. By the time my boss came downstairs to speak to them, they had already cleaned out the mirror and the debris. She then walked them through the entire house discussing all that occurred. Now although they were extremely nice and attentive, their main concern was making sure my boss still gave them a 5 star review if they reimbursed her 50%. She was told she would be receiving paperwork to get the refund started, but has yet to receive an email or phone call. I did however end up having to seek medical attention and we are still trying to clear everything up with Airbnb to get the refund and medical compensation. I DO NOT recommend renting from this host. Yes the home is beautiful, but the stay was anything but.