The pro: they were responsive
The cons: this place was being illegally rented in air bnb causing my stay to be extremely uncomfortable. There were multiple notices left on our door stating that we need to leave
The apartment definitely needs a proper cleaning and maintenance: the cabinets were falling off the hinges, there was no hot water, as well as the couch was disgustingly soiled when we arrived.
I booked this stay as a surprise for my husband and sue to the constant harassment of the building the stay ended up being a night mare. I made Reta and her team aware of all of this and they stated it was taken care of.. but the notices kept coming. And harassment. Please be sure to book a airbnb that is being properly rented so you all don’t go through what my husband and I did.
I did try to make it right with their team and airbnb and reta denied my request. I did get a small cleaning fee reimbursement.
This stay was not at all what I expected at all, and should be improved.