I travel constantly, and I'm a VERY frequent Airbnb user, in properties all throughout the US as well as the globe. I mention this to assure you that I'm well aware of the many ways in which to access units, both attended and otherwise. This unit is in violation of Airbnb policies, as Airbnb is prohibited at this building. That alone is concerning enough, and I didn't learn this until right before I was checking in. The check-in process was a nightmare. It would have been easier to follow crumbs of cheese across the hills of Switzerland. All said and done, it took 45 minutes from the point where I got the key out of the lockbox (in a completely separate property) until I was able to find the proper parking and get to the rental. The pool and hot tub advertised were fraudulent. There is access to a pool and hot tub (and gym) at their sister property, but it's down a city block, and I don't think most want to slop down the block in wet bathing attire to get back to their lodging. False advertising in every way. There was no shampoo...there were only 2 rolls of toilet paper for a full week's rental...and they didn't even provide salt and pepper. Not to mention, they kept overriding the temperature, so I'd wake up each night in a sweat, as they would program the temperature to 83 degrees every few hours. I asked for remedies or financial concessions, and they weren't willing to do a thing. Don't waste your time with this illegal Airbnb rental. Airbnb, please check them out and provide me with a refund. I shouldn't be penalized for your providers who are operating outside of your legal operations.