The picture of the room advertised on Airbnb was not the room that was given. And I found the process of receiving my Checkin instructions to be very confusing. I tried to resolve a situation in the abnb message app with automated messages rather than a real human helping me. Also Rather then sending me instructions to Checkin on Airbnb messenger they needed my email to email me. Then they texted me that I needed to checkout on a link that didn’t work. So I was supposed to track email, Airbnb messenger and text. It felt stressful to figure out where to communicate. Plus the hotel didn’t have hot water, it was Luke warm the entire time, sad because I was there on a work trip and all I wanted after the long days was a hot shower. Bummer, I really wanted to like it.