I’d give this place zero stars if it wasn’t for the apartment itself which was nice and spacious, but getting into to the unit, the check-in process, the communication and a lack of hot water was a nightmare. After you book, you will be forced to go through a long vetting, DMV like process of getting in the unit. Once you go through that, good luck with the self check in process. When you arrive at the unit, which is in a very big apartment building, you will be provided with a complex map and instruction link, where you have to read a ton of details to find a lock box for a key, which took me a half hour. Then you will have the pleasure of finding the parking spot in a huge parking lot, the number of the spot you need to find is nearly impossible to locate, as the paint on the spot that identifies it is barely visible. Then, you need a code to get in the apartment, they sent me two codes. The first one didn't work, sat in the hallway for an hour, and after looking thru the app, found the second one and FINALLY got in to a nice apartment. But on the third day I was informed at 6 in the morning that the hot water will be off ALL day. So no hot water for showers. The biggest issue is this there is no person to assist you if you have a problem. You have to call a company and sit on hold, I'm assuming this company manages a ton or properties and they have no ability to assist you at the location. It's unacceptable that travelers have to deal with this terrible process and it's clear to me, when you are given a 2 hour notice that the water is off all day, this company was given notice well in advance but didn't give me notice because they just don't seem to care about their guest. Unless you have a ton of time and patience to deal with all of this, I highly suggest you avoid this property.