The sheets were unwashed, as my husband and I realized around midnight of our first of our reserved 2-night stay. We left in the middle of the night for a hotel (which was an unplanned expense) for the remainder of our stay. The left-window blind was broken so it didn't come down all the way. Also, there were only 2 body towels provided (which isn't necessarily a BAD thing,) but instead of any hand towels, there was only a face cloth provided. Location is great - walkable to downtown Beverly Hills. No cable, but Hulu and Netflix worked fine and dandy. We communicated our disappointment with Jay but have yet to hear back.