Not worth the hassle, time, money! Terrible experience and customer service. I booked my stay at the Sonder hotel for March 4-7, 2022. I did not stay on the property the first night (3/4/22) as I stayed with family. I checked into my room on 3/5/22 only to find the room had damaged in the bathroom. I immediately went to the front desk and explained the situation and I was moved to a new room. Immediately after checking into my new room I noticed I could hear noises from guest rooms all around me however I didn’t think it would persist. Eventually the noise turned into yelling, screaming, cursing, bumping and turning over furniture. There were guest outside of my room window arguing and yelling for hours. The guest above me was also yelling, arguing and making loud bumps and noises all night. I approached the front desk several times throughout the night only to find that no one was there. I even tried to find security and there was no one around. This made me feel extreme unsafe and afraid as each time I tried to sleep I was awaken by more disturbing noises, sounds and violent language. This lasted all night even after I messaged the Sonder property via the app.
To make matters worst I attempted to turn on the heat only to find out it’s not functioning so I also was extremely uncomfortable due to cold weather conditions. This entire stay has been traumatic, unsafe and exhausting. I had to find other lodging arrangements as this place is unsafe and unresponsive to customers needs. I was only refunded $200.