We tried to speak to the host closer to the date and it was hard to get a hold of her it took her two days to get back to us. on the day of us arriving she told me the hot tub wasn't working and that it was an accident which I fully understand but I paid for a service I'm not getting and we messaged them to make sure it was working. I already drove 300m and my boyfriend 200m on our way to LA and we couldn't rebook another place. She wasn't trying to help with anything and she pretty much said this is the situation take it or leave it. When im 3o min from arriving I texted her and told her I will loose service and that I will see her at the house in 30 mins. she didn't respond, i get there and there is no one at the house and everything was dark I keep ringing the door bell till the neighbor comes out after 30min to tell me that the owners aren't there and they haven't been there for a while. So she takes me down to the airbnb. There was no wifi no Tv no one to respond.
My boyfriend was on his way and I couldn't reach him at all till thankfully the neighbor gave me another neighbors WiFi and i was only able to connect to that on the street.
I told the host that Im having a dinner for my boyfriend that night, she knew from the conversation about the hot tub. She just walked in without even introducing herself and started working and calling to recheck whats working in the room after she said she already after the guests prior to us that must have destroyed the hottub. If you are renting something on AirBNB after the guests leave you should check and make sure everything is the same for the next guest. It was just problems after another.
She also told us since there is no kitchen we could use the sink inside to wash the dishes afterward. However, this was not the case. We are totally fine with things that can not be controlled but we feel we were wronged and their was definitely a lack of communication on the hosts part.