Paris was great. She stayed in contact and made the stay very easy. Her friend NUNE stays right next door and even met us past 11 pm to give us the tour and keys and garage opener. The location was fantastic. Easy access to American Mall, and freeways. Very quiet and secure with two underground gated garage spaces at no extra cost. The kitchen is fully stocked with all the utensils you will need. WIFI was available but we did not use it. Watched some TV, but mostly was with family. We did not use the loft, but there was a pull out sofa where two more adults could have stayed. Would definitely recommend this to friends in the future. No problems with checking in, checking out, etc. Have no problem recommending to others.