The studio is very comfortable and in a great location - less than 10 minutes walk to universal studios. Vincent was away whilst we were there but responded to my messages almost instantly - including when we we wanted to use the washing machine in the main house which was fine. Vincent's mum was staying there and she was very friendly and accommodating. The studio is new and so in a good condition although unfortunately hadn't been cleaned properly when we arrived (floors were very dusty and there was toothpaste marks in bathroom sink etc) - maybe this was a one off as Vincent had been away. Otherwise a great stay and would recommend to others.