Dane was quick to answer any questions and even go to the unit when it was needed. Great unit if you are staying downtown, subway is around the corner and being on top of supermarket and cafe shop was convenient. Interior could use a little upgrade and decoration. Sofa is not very comfortable, I stayed 2 months so it was a drag. Sleeping area has no door and feels dark when you need light and there is limited storage space. Bathroom could also use an upgrade, shower head is not very generous. Other than that, the loft delivers what it promises and it's a neat unit to rent. I would use it again.