We were excited about our stay downtown on our LA trip. Unfortunately, it was a bit frustrating. We ended up arriving later than expected, the usual lockbox was being fixed so we were told that the keys would be left in condo with the door unlocked. No problem. Then we actually got there and every door is locked and you need the keys to enter any building except the main lobby (who we were told not to speak with about anything). If there was a way in without using keys, it was never explained to us and thankfully one of the workers did let us in.
From the parking garage, the written directions to the unit were inaccurate and pics did not match the written directions. It ended up taking us over an hour to find our unit. Once inside our unit was disgusting. No cleaners had been to the condo. Dirty linen all over. The showers were filled with hair on the walls and drain. Hair all over the counters. Urine in the toilet. Trash throughout the unit. Dirty dishes and old food in the fridge. Thankfully we found some clean linen in the closets and a storage bin. We changed all the sheets and went to bed for the night. I took pics of everything and sent them that night. I was ok not getting a response since by this time it was almost 2 am. I waited the next day to hear back from the host. Up until that point we had no issues with communication but by 11:30 am I still had no response. I called the host who said they hadn’t seen my messages. The host was very nice and apologetic on the phone and said they would send someone right away. I was disappointed that they only offered to take off part of our cleaning fee for any kind of compensation. Before we hung up
I reminded them that we had a dog in the condo. She was in her crate since we were at universal studios, but I didn’t want the cleaners to be startled by her. He then told me that pets were not allowed at the condo and why. I explained that my pet was included in the reservation and the unit description clearly stated that pets are allowed. Then he said “it’s fine”. A short while later I pulled up the listing again and they changed it to no pets. There is a $500 deposit that I hope doesn’t become an issue because of this.
The condo overall, after it was cleaned, looked nice and things were in good shape. The beds were stiff and not very comfortable. I was a little concerned about odor since smoking is allowed on the patio. There were no unpleasant smells in our unit. There is a very nice courtyard in the back around the pool area.