What a wonderful couple! The room was better than expected with everything we could possibly want and more. TV, toiletries, coffee and a beautiful table set up next to some windows overlooking L.A. They were so incredibly helpful too. I was blown away by their genuine interest in trying to help you out. In the end we got stuck AFTER we had booked out and they still went above and beyond to help us get our way to the airport. They are just simply great hearted people.