this was a very bad experience. i had a horrible time with checking in for one.. two, the first sonder location i was at had issues with the hot water throughout the WHOLE place i could not shower the first night i got there NOR the next day due to them fixing the heater/hot water all day. not to mention i booked for a full size room & when i got into the room, i had a half sized bed! no.. not a twin bed, this bed was literally for a little person. i had to sleep sideways in order to fit on the bed!! THEN when i asked the front about the bed along with why the hot water wasn’t working, the only thing they can tell me is “we shouldn’t have sold that room to you” not a refund.. & even with a room switch they advised me that it wasn’t going to have any heat/hot water on that side of the building. they then moved me to the beverly hills location & that place was even worse! they gave me a code to a room that didn’t even work. so upon waiting 30 minutes for the concierge to help let me in my room, when i walked in, the bed looked like someone was sleeping in it & left! very unsanitary!! & instead of putting me in another room, which they were “out of”.. all they can do is provide me new beddings. moral of this.. VERY HORRIBLE STAY!