Unfortunately, this house was not as described at all. House was extremely filthy when we arrived & had a bad smell. The sheets were dirty & the couch was as well. The toilet was not working properly and the host had placed a sign in the bathroom saying that no toilet roll is to be flushed down the toilet at all. The plumber had told me that he adjusted the pressures but does not know why this happened. Another guest has complained about the toilet,please check reviews. Washing machine was not in the house but in the garage outside & was shared with some other tenants,so was the garden. we couldnt get any privacy in back garden & I couldnt use the machine at all the 1st day. I tried to speak to the host and reach an agreement with her so I an move out,as things weren't presented accurately. She did not agree at all and said I could move out but she would not issue any refund & that she prefers I spoke to airbnb.She was very unhappy about agreeing to any kind of refund at all and refused.
Airbnb handled the matter professionally & fairly. I had to send them pictures of the dirty bed linen, couch & toilet.
Airbnb decided that it was best to cut the reservation short and that I move out by an agreed date with the host. They helped me with another booking with Airbnb and issued me with a fair refund although host has a non refund policy I offered to pay plumber fees as offer of goodwill towards the host. So was able to move after a few days. The host then contacted me in the evening demanding I leave immediately if I wanted 1week refund out of the 3weeks I booked. I made Airbnb aware of this as well. She continued to contact me after I left the property saying she did not agree to the refund issued. Airbnb issued the refund as my complaints were genuine and not untrue. I deserved the refund or Airbnb wouldn't issue it.
I had to ask her to not contact me and called airbnb to make them aware of this too. She was not very nice to deal with especially when the toilet issue occurred. I wanted an individual house because I wanted privacy, that wasnt possible due to tenants sharing garden and washing machine which was outside in the garage and the tenants were in a conversion over the garage. I later had a great experience with airbnb in the property I booked with them.
I really would NEVER recommend anyone to stay at this property especially if you want privacy and care about cleanliness. This is one of the worst properties I've stayed in.
Very unpleasant to deal with.
Also all my contact was through airbnb I only ever contacted her if Airbnb asked me to. I was afraid to speak to her as she was very unpleasant and rude.