Katie is by far the best host on this app! She responds quickly, gives detailed instructions, and is extremely understanding! During our stay we locked one of bedroom doors from the outside & Kate sent over her handy man within the hour to get us back in. She also was very transparent about her early check in process and we got to check in a few hours early. I 10/10 recommend this house if you want beautiful views, a great host and a luxurious style stay!