We had an okay stay here but I would not recommend it to others and had issues resolving some reasonable requests according to the host’s own policies. Future guests should be aware that this host's cancellation or change policies are not aligned with what is written in the listing!!
The apartment was in a nice location, but we were not comfortable in the space for a few reasons.
Checking in was a bit tough, as there was little flexibility with the check in time provided and I have a toddler who needed to nap. The host communicated with me a lot which I appreciated, but I wish they could have tried to be more accommodating to me as I am 8 months pregnant with a toddler in tow.
The apartment was not cleaned well enough; there was hair in the bathrooms and the floors were so dirty I had to wear shoes inside the whole time and asked the host to send cleaners again for the floors (which they did do).
Finally, future guests should be aware that this listing and host are inflexible to change or cancellation requests and will blame AirBnb for not being able to make changes when in reality they are declining any requests.
While they responded promptly to my messages, their communication was not helpful and did not listen to or resolve my issues. Specifically, when I needed to cancel my plans, they said that they have a strict cancellation policy and could not cancel, even though I submitted my cancellation request before the time indicated on the AirBnb listing.
I was surprised to be so quickly declined when the stated cancellation policy did not say "strict" but rather said "cancel before 4pm on DATE".
The host also blamed the problems on a glitch at AirBnb which was not helpful at all; from what I could tell, it was not AirBnb's fault that the hosts were declining our request.