We rented Amy’s place in Venice for our daughter and three of her friends. Communication was fast, friendly and easy. Our daughter loved the the decor, said there was great natural and artificial light, great mattresses, (this from a Princess and the Pea girl;), walking distance to the beach, numerous restaurants and Abbot Kinney. The welcome book was very helpful with lots excellent suggestions and tips. Easy directions, check-in and check-out. Highly recommend!