Kate was awesome from the very beginning! We had to have our home fumigated and wanted to stay local to our jobs and neighborhood. However— we have 3 cats so it was hard to find a place that would allow this and not overcharge the heck out of us too. Kate was very agreeable and even switched days when our fumigator changed dates on us. Check in & out were seamless and easy. Kate was always easy to contact & personable! A great home away from away :)