I recommend you look for another AirBnB! This was my first time to LA and staying at the Hoxton was a nightmare for me and I will never stay again.
Besides the Director of Operations being great! The rest of the staff was telling me different things and the “manager” was horrible! I got into a argument with her in the lobby about what I was being charged for because I simply wanted to know why I was getting all these charges. After going back and further for a little while because what she was saying didn’t make sense or match up with what the original lady told me at check-in, she told me “I am not talking about this with you anymore, goodnight”.
Check-in also wasn’t great either because I was blind sided by these authorizations and Destination fees that the Hoxton charges. $35 per night destination fee! This is not a Airbnb charge it’s a Hoxton charge! I would have stayed at a different Airbnb if I would have know that and of course it’s at the bottom of the description on the post/listing and no where else until after you book, if you read the long message they send you it’s at the bottom as well. I feel like this should be plastered at the top! Honestly Airbnb shouldn’t even allow hotels/properties to do this. I was under the impression like I always I’m with Airbnb and has always happens is that when I stay at a place everything I paid on the Airbnb site initially is it!
My room was cleaned 1 night out of the 5 nights I stayed. After I was asked during check-in if I wanted my room cleaned everyday and I responded, yes! I spoke with the “manager” over the phone from my room on Saturday letting her know my room had not been cleaned on Friday and she said she would have it cleaned today (Saturday), well I had to call again Sunday to let her know it was not cleaned Saturday and she said she would make sure it was cleaned today (Sunday) in which she did and it was cleaned Sunday but it was not cleaned Monday. When I spoke to her Saturday I asked was it in the system that I requested to have my room cleaned every day and she responded yes! If I hadn’t called to get my room cleaned twice, it would have never been cleaned even that one day!
The food on the rooftop of the hotel was completely disgusting, I don’t recommend anyone eats there. The “manager” was also suppose to get my receipt from the restaurant Saturday because what they charged me seemed off and I never received that receipt to this day.
If it wasn’t for the Director of Operations I would give this review less then a 1 star but even with the great service she gave me at the end of my stay I still have to be honest with how it went. If you decide to stay here just be prepared!