Place felt new and modern. It was very comfortable and clean. Having the crib and high chair was helpful to allow us to pack lighter. Rai was very communicative and accommodating when we had questions or needed help with something. The door locking mechanism was a bit tricky to learn, but wasnt too difficult once we got the hang of it. Didn't get a chance to use the pool but it looked very clean. Check in/out process was seamless.