On our flight to LA from Australia, our daughter watched the film Barbarian which depicts a frightening AirBnb experience that starts with the key locker being empty (without a key), and the door to the place unlocked with all lights on. This is the situation we encountered. I contacted Ruth who replied immediately and asked us to knock on the door of the building manager. We did so but he was not home. We waited about 30 minutes for the building manager to finally bring us the key; who initially could not remember where he placed it. This was not a good experience, as we were tired, wanted to settle and go out to dinner.
The apartment itself, although in a great location and large, misses a lot of what is needed. The beds are uncomfortable, linen and towels are old and inadequate supply, kitchen misses a lot of necessities and we found broken/chipped glasses and dishes, there was no hairdryer (as promised), no broom/vacuum.
Overall, the building manager was slow to respond.