The description was accurate, but one should have added that it is a very old building and has it's plumbing problems.
The owner responded immediately on our request and sent an electrician to fix the NO ELECTRICITY - NO HEAT problem upon our arrival there. Imagine however after a 20 hours trip to arrive to a very cold and completely dark house and wait for 45 minutes to see your nose and a whole 24 hours to get warm....
A simple " I am sorry " is not enough...
I wouldn't ask for an expensive wine but maybe a hand drawn flower with an apologetic note could do a difference and show that you REALLY care.