We had 9 people in our group for our trip to Hollywood. Christopher was an amazing host. Our flight arrived early and Christopher allowed us to check in early. He met us upon check in and gave us a tour of the place. We were worried about parking, but we never had a problem finding a spot, no matter what time of day. We forgot to print some of our special event passes to Universal and we were able to print them, thanks to Christopher. The place was very clean - no carpet - which we appreciated. It accommodated all 9 of us comfortably. We will stay here again!