This was an excellent place for our family trip! From the well maintained property and the cute exterior, to the super clean and comfortable space with plenty of sleeping spaces, we enjoyed it all. The kitchen was perfectly equipped for our home cooked b'fasts and lunches; we even had a little party one evening! After my son spilled yogurt on my jacket, the on site laundry room was a welcome solution, and also super clean. The shared outside spaces, with a grill and seating areas, were pleasant, well groomed and relaxing. But our favorite spot had to be the balcony, especially for coffee in the morning. Despite being in the middle of the city, we felt safe and comfortable at all times. I can't comment on the speed of response, since everything worked smoothly and we never needed anything. I would definitely stay here again!