From the start, Donna was very friendly and understanding. When I arrived to L.A., I experienced unforeseen phone and rental car issues, yet Donna was still cool and received me warmly. She definitely helped to calm my frazzled nerves. Even her dog was chill. The room was exactly as pictured. And although the toilet seemed a bit stopped up, the overall stay was pleasant. I had a GREAT night's sleep. Thank you, Donna!