We were well received even before arrival with directional guidance via cell phone. We were met curbside with a friendly greeting, keys, and parking permits. The facility is as it is shown on the website, with a delightful, airy balcony garden, in a residential neighborhood of well-kept properties and nearby shopping opportunities. Our hosts were at all times and circumstances ready to answer questions and provide help to enhance our stay in the Heart of Santa Monica. We got to know about the family and neighbors, and have promised to stay in touch for future visits.