Karen is very responsive and nice she came and provide us with batteries since the TV was not operating. Great location on the house. Unfortunately the house was not clean enough. There were slippers from the previous guest still in master bedroom underneath the bed. There were stains on my bed sheets. The home is in dire need of a paint job in the bed rooms. The beds are extremely too low. The painting in the bedrooms are extremely dirty. The water backs up in the master bathroom shower. The water is extremely too cold in the second bathroom. Overall I was extremely disappointed in this home. The pictures online are extremely edited. Several things are missing from the pictures are missing. Such as the covers to the chairs in the dining which they chairs are filthy and I was afraid to sit on them. The cost I paid was not worth my experience at all.