Bad experience made much worse when tried a feedback to the owner. Take look at the exchange and decide by yourself.
Jim2:14 PM
Hi, I'd like to let you know that our experience at your place was less than satisfactory. There was this weird old man, behaved like he's the boss of the guests, smoked in the room, demanded from us information unrelated. This was not a self-check in.
Also, the two women - are you one of them - made lots of noises and showed a lack of respect to guests.
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美美5:37 PM
I send check instructions to you . Just follow it you can check in by yourself! I don't think there is any problem with your check-in, because you never contacted me
Jim5:38 PM
Your response is very rude.
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美美5:44 PM
I'm just telling the truth！ I have received so many guests, we are all respected each other! The people you call appearing are my family. The listing itself only provides a room and needs to share public area spaces with other guests and my family And my listing clearly stipulates that you want to update your own photo on Airbnb. It seems that you have not read our house rules in detail！
I remember my family contact me when you arrive . That’s because you guys check in early before 4pm .
I remember my family told me that you can speak Chinese， That’s why they think it’s kind to take the initiative to help you move in early, but I don’t think you take such things as good intention
Jim5:54 PM
I asked if we can check in earlier but you didn't bother to respond. So, we waited until 1 minute before 4 pm to arrive. From your responses and the way the house is managed, you are treating this as a family affair. That explains why your are so unprofessional.
My messages to you were meant to be a friendly feedback so you can try to improve your services in the future. Obviously, I was wrong and you don't care about people who pay to stay at your places. Just a reminder, I might just have to post these messages to Airbnb or on the review to help other guests.
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美美6:08 PM
Yes, I also think that my family’s eagerness to help you stay is also a reflection of our professionalism, but in your opinion, it’s the opposite. Both of us have the right to review.
I will not deny it because of anyone’s objective opinions. Everyone’s experience is different.
Jim6:10 PM
The way you respond to feedback by attacking the guest is very disappointing.
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美美6:13 PM
I just want to say that it's not that whoever spends the money has no bottom line to cater to. Respect is mutual. As a host, we also do a lot for the guests. Maybe it is intangible and not easy to find.
No one attacked you
I think your understanding is wrong, just like you think it is unreasonable to greet you when you check in say hi and bring you to the room you booked.