Norbert was definitely super easy to communicate with and was understanding to the situation that I had (in which I booked the place for my Dad). Everything was accurate on the listing page and the first day we came, he showed us everything that was provided - the WiFi password, towels, restroom, kitchen, etc. It was a comfortable environment where all the guests could live together and also give each other the privacy they needed. He was also very helpful in providing my Dad with the car permit he needed to park his car on the side of the road for the period of time he was in Cerritos. Overall, Norbert was very accommodating and provided a nice place for my Dad to stay during his trip!