My stay was so bad I had to check out early under AirBnB's aircover policy - and I was literally crying in tears by the end of it.
Too much to summarize, so I will give very high level:
Before I even checked in, the guy who was there before me contacted me on the AVA app asking about getting his items back that he left in the unit
I checked in and the entire apartment and the entire apartment reeked of weed, and 2 surfaces hadn't been wiped down properly with very visible residue and substances on them. When I report this on AirBnB, they ask me to make a second report off airbnb on their blueground app, and I said no, I booked an airbnb. You forward the information along.
I tried to book a paid parking pass, and they gave me one next to the guard stand which was a 15-20 minute walk from the building though there was a covered parking lot with almost full vacancy of spaces open right next to the building. The building is not secure - they don't check if you are a resident or not, just let you enter, and at one point there wasn't a guard to open the entrance door so I drove in through the exit because there is no gate on the exit. I told them I didn't feel comfortable with this, they didn't reply for hours.
Separately, when I paid for the pass, they told me "hand the pass so I am not towed" but didn't tell me where to get the pass - again, no replies for hours (going on an entire day). When I called the contact a host number on airbnb, their customer service person who answered (as they are a large company) said she didn't have access to airbnb and couldn't find records that I paid for a pass. She then transferred me to a manager. This call took like 2 hours.
Finally I go back to the unit to finish unpacking. I sit on the sofa to call the manager again about the parking pass, and there is no service in ANY of the apartment. I have verizon, so this is bizarre. I go up to my car that is parked illegally, sit in it, and call the manager to find out about my car parking pass. After waiting on hold for a long time, I finally called airbnb in tears.