I'd give Stephan 7 stars for responsiveness and friendliness! The place itself is nice and bright with comfy beds and a comfy living room couch. The location is awesome -- walkable to Beverly Center and to downtown Beverly Hills. The unit is clean and surprisingly quiet for such a central location. My only complaint was that the elevator, hallways, and the garage were a little shabby and had poor workmanship (e.g. you push the elevator buttons and the entire panel rattles, and the hallways were poorly lit despite being renovated) but overall these are minor complaints, and I'd definitely stay in Stephan's place again.