Staying at this Airbnb was a nightmare for me and my family. We arrived after a three hour drive with our 4 year old and 16 month old. We were greeted by the hosts mother. At the time of our booking the listing showed that a crib, high chair and kids toys were provided. (Although the host removed these items from her listing airbnb confirmed that they were part of the listing when we booked and when we arrived) None of those items were in the home when we arrived. My wife asked about the crib since making sure the baby had somewhere to sleep was the most important issue. The crib was stored in the garage and could not fit through the doorway. When we called Anya to ask how people normally get it inside she informed us we would need to disassemble and reassemble it ourselves. This was certainly not ideal with two small children around by ok. As soon as my wife saw the crib however she noticed it had a drop down side. Cribs like this have been banned for over 10 years and are illegal to use or even donate. They can cause injury and death to babies so we knew we would not use it. We tried to tell the hosts mother not to worry about it so she would not continue trying to move it and injure herself. The mattress that was provided with the crib had a hole chewed in it by a mouse or rat and the sheet provided was extremely dirty. No high chair or toys were ever provided. The host then came into the home without a mask on (a violation of Airbnb’s Covid policy) and began yelling at us that we didn’t tell her that we were bringing children and that it is unsafe for kids. Our reservation clearly states we were traveling with 2 adults, 1 child and 1 infant (and airbnb confirmed this) Anya was so harsh with her treatment of us she made our baby and toddler cry. After she finally left we were able to rent a safe crib for our baby with our own money to give her a safe place to sleep.
Anya told airbnb that she was angry because her mother felt we were unkind. We were understandably frustrated by the events upon our arrival, but we at no point unkind. We did not raise our voices or yell at her mother as Anya did to us. There was a bit of a language barrier that made it difficult to communicate with Anya’s mother as we tried to figure out what to do and that may have lead to a misunderstanding but it certainly does not excuse a host coming and yelling at a guest upon their arrival especially in front of small children. Our family has worked in hotels, customer service, and we have rental properties of our own and this behavior was appalling.
The airbnb is in rough shape to say the least with baseboards literally falling off the walls in some places, no appropriate blinds to keep sun out of bedrooms for sleeping, and a front door that does not close properly. There is no cell phone service and the internet provided is very poor, the “In home gym” is a just a treadmill in the living room, and many of the lights were not working for the majority of our stay. We honestly would have overlook these things however if we had not been treated so poorly by the host. Anya clearly knows that this place is not safe for children and should never have been advertised as a child friendly space as she has since updated her listing. This was a horrible experience overall and I certainly hope the host will take the time to think about how she treats guests in the future. However, upon reviewing how she has responded to other negative comments on here I assume she will simply try to pass the blame onto us.