Great location, but unfortunately horrible customer support. Our unit was completely unheated (we came in early Jan, so in the 40s at night). The wall heater was not working at all, which they must have known ahead of time because the unit came with a space heater, but unfortunately that was also broken. When I informed the team that the wall heater was not working, they just suggested that I be patient. I gave it one night, but the heat never kicked on and the space heater was not functional. When I raised the issue again, they informed me that no one from their team was available to check on the wall heater or drop off a functioning space heater. They suggested I purchase a space heater myself. We ended up spending 3 nights in an unheated unit; we may as well have been sleeping outside. As this did not meet our expectations, we asked for a partial refund and they refused. We will not be staying with this group again.