I booked this trip for my fiancé’s birthday weekend in L.A with myself, him, and his friends. We had everything booked and planned down to our last day in L.A. My fiancé is a recording artist and this was also a business trip and birthday trip in one. The host communicated well up until we checked in. Our first night we couldn’t get the ONE AND ONLY tv to work in the downstairs living room. We had WiFi but there was no HDMI cord so we couldn’t watch tv, only channels that played were Asian and Hispanic channels. I messaged them the same night right away and there was no response back. Fast forward to the next morning, one of our friends woke us up at 7:30 am to water pouring down from the second floor to the first floor over the dining room table. One of our other friends was showering in the room right above where the water seamed to be leaking, but made no sense why this would be happening. We contacted the host and Airbnb right away !! The host didn’t respond till almost 2 hours later and when they did they said someone was on there way. They Didn’t call, apologize for the inconvenience, or come themselves first. This was also the same day as my fiancé’s birthday. We missed his birthday breakfast dealing with this issue till 11am. We had studio time from 12pm-7pm and requested the problem be fixed or we get a new Airbnb. There maintenance man showed up around 10 driving through the parking lot eating a cheeseburger taking his sweet time. He checked it out and wasn’t help at all. The host said that it was “normal for this to happen, when someone showers and if the water gets on the floor then it will leak to the bottom floor, lay some towels down and push the table aside if it happens again. I’m sorry.” The host were or Asian or Chinese but that’s the best we got out of that convo. During this we had also brought up the message request for 8 more towels and they only gave us 3 so again I had to ask for the right number of towels. At this point we just wanted a new home but we were forced to stay till the end of our stay. Airbnb helped with resolving our issues later on thankfully. Honestly I would suggest communicating better with the people who stay in your home when they need to communicate with you. Also I would go through and update a few things with your home and really get that water leak fixed since it wasn’t fixed when we were there. I wouldn’t tell your future guest to lay towels down like you did with us if it happened again. Overall your house looked beautiful but it just did not feel like a home at all.