We paid $6,000 for 3 nights. On day one the pool heater and jacuzzi weren’t working. We called, texted, and messaged Alex. He told us to stop contacting him because he was working on it.
The next day he told us this wasn’t an emergency. To quote, “if the house burned down or the home flooded that’s an emergency. You’re complaining about an amenity not being provided.” We waited 2 days for the pool to be fixed. When the pool man came he literally just had to turn on the heater that was detached from the pool. The heater had been turned off prior to our arrival. Had Alex communicated with us we would have had the pool all 3 days. Instead he sent us a lot of legal language instead of helping. Every response he had was protecting him from airbnb- “Looks like you turned on the jets this is your fault” and “the pool man will be able to tell me how you messed this up.”
Also, Alex sends you a 4 page document for check in instructions. He literally writes “I have your credit card and I’ll charge you if need be” and then the dishwasher was broken. There’s also a bunch of hidden cameras in the backyard. That just felt creepy.