GOT LOCKED OUT AND HAD TO SLEEP IN MY CAR.
First, I am not the type of person to leave a bad review unless ABSOLUTELY necessary. Please read-
I booked Koei’s room for 3 nights total. Self check in was easy and the place is really clean (other than the shower, the floor was brown with dirt) and organized. The only issues I had was that there was no toilet paper, hand soap, or towels (no towels were mentioned in the description), so I had to go buy my own. Also, the “mattress” literally feels like you’re sleeping on the floor with a blanket over it.
On my second night at the house, I come home at around 1:30am to the room being completely locked from the outside. No where in the description does it state that Koei locks the doors at a certain time, and the key she gave us didn’t even work for this lock. I called over 10 times and each time the call went straight to voicemail, her phone was OFF. After hours and hours of calling her phone, contacting Airbnb support, and even BANGING on her front door, I got NO RESPONSE. I slept in my car and was freezing the whole night. (I didn’t go to a hotel because all of my stuff was locked in the room and I didn’t feel safe leaving the neighborhood with my valuables there). Finally at around 8/8:30, she turned her phone on and unlocked the door for me.
I can understand maybe accidentally locking a door you didn’t mean to, but being completely unavailable to your guests throughout the entire night is extremely unprofessional. As a host, I really believe they should be available to contact at any time, especially for emergencies. Luckily I was with my boyfriend during this trip, but had I been alone??? I would be a young woman, alone, sleeping in my car. That is completely unsafe.
I didn’t stay for the remainder of my 3 nights, I just got my stuff and left. This place is a cheap stay, and I can see why. Honestly, spend a couple extra bucks and book a hotel or just a different Airbnb. You’ll be provided with necessities, have an actual mattress, and will be able to come and go from your place without being locked out. My experience here was terrible and I just want to warn other future guests!