Cindy is a caring and responsive host. The house is family-friendly (two large bedrooms and a third perfectly kid-sized) and the neighborhood is too (great parks, both across the street and within a reasonable walk). Cleanliness and upkeep are concerns, though--the house was very dirty when we moved in (think: broken glass, dried blood, mucus, hair, sticky kitchen surfaces, shower mold; it took seven rounds of mopping to get the tile floor to stop turning bare feet dirty), and the cabinets were overflowing with items from former guests. Cindy worked with us to get the house into a decently safe and sanitary state, but it took a lot of time, energy, and labor on our part. I understand that she was going to look for a new cleaning agency to do an actual deep clean between guests, but the new tenants moved in the night we moved out, so I'm not sure how thorough the clean could have been. Also worth noting that the pictures are now a bit out of date--different furniture, etc. in many of the rooms.