Joy was very responsive and the unit was in very good condition. She made getting into the place (checking in and out) very easy for me. She made sure there was towels, water, and all the essentials at the house (towels, iron, ironing board, hair dryer, fresh towels, etc.). Each one of her emails were detailed with easy instructions to check in and check out. We were never bothered by anyone and it was better than a hotel stay!