Kenny is friendly and accommodating. However, we did not get the original apartment unit which we had booked initially in view of Kenny 's tenant extended their stay. The new unit that he allocated for us was unit 42 in Pleasant Ridge , and it was located right up to a home that do catering and cooking. Everyday there is heavy smells of cooking from that house, which is not pleasant and annoying.

Overall apartment 42 condition is ok, except the unpleasant smells of cooking from down stair apartment, lack of toiletries (like shower gel, shampoo, soap, toilet papers, tissue papers, or even hand towels, floor cloths for toilet and kitchen, TV only available Chinese channel - which is very odd - not even have English Channel or news channel in English ) in the apartment, we had to call and request for it...

Nevertheless, the most unpleasant experience is when I need to change the reservation from initial of 30 May - 9 June TO 30 May - 6 June, and clearly my reservation is under FULL FLEXIBLE TERM, which means cancelation or changes of reservation 1 day prior, and, based on this term, I had notified Kenny since 3 June, that I need to check out 6 June. However, Kenny remain silent and non responsive until I follow up various times. Kenny explained he need to find tenant for the apartment only then can let me know what's the balance to refund to me.. However, I really don't understand, as my term on reservation is FLEXIBLE, why do I need to face this situation of waiting him to find new tenants? Aren't the term is clear FLEXIBLE check in and check out as long a notice given 1 day prior?

And, on my checking out date of 6 June, Kenny finally tell me, he can only check out on 7 June, as he found tenants thereafter.. And he requested me to change my request on reservation from 30 May to 7 June instead of 6 June. I had to spend 1 night cost more and my overall refund for rest of the nights is not even equal to daily rate and become inattractive. In short, refund for the remaining of nights if not fair cost.

This is not a pleasant experience in overall. Feeling unfair on the treatment given to us in regards of the alterations of the reservation.

AIR BNB should come into picture to provide solutions when such situations arises. But, I am unable to get in touch with BNB when this situation happen. Only have to depends on decision of host.

May be ' the one and only' experience to get apartment for long term stay via AIR BNB channel.