As first-time AirBNB users, we had a lot of apprehensions - didn’t know what we’re getting into and if it’s going to be as good as taking a hotel or not - and all our anxieties were put at ease by the place, Heather and her staff.
The Place (Casita) - the description, photos and reviews don’t do justice to how well located, functional and comfy the Casita is. It’s everything we expected and more - the kitchen was fully functional, bedroom had an AC unit to battle the heat, bathroom was clean and had all the products required for a comfortable stay. The place has character - it’s been beautifully decorated with tasteful art pieces, posters, wall hangings, a shelf full of books and collectables - every corner echoed of homely comfort and we loved it.
Heather - is warm and truly helpful. She went out of her way to ensure we’re comfortable and assuaged all our worries/queries in a calm and gentle manner - our trip became 70% success just by connecting with her. Despite our negligence (we lost the keys), she was cool and unperturbed - she even offered to get the new keys made for us (we got the keys made - it was the least we could’ve done). A gem of a person and a benchmark for all Superhosts.
110% RECOMMENDED and it’ll always be our home-away-from-home in LA. Thanks Heather. :)