Terrible communication/booking experience and arrogant management!
When I arrive at the property to check in I was told by front desk that my room is double booked and they can’t offer me an alternate. I called to speck to a supervisor to explain the situation but he didn’t own booking error, instead he said his team is not sharp and this kind of things are normal. As far as I am concerned, last minute cancellation by Sonder caused me inconvenience on my trip!
In addition, although Sonder canceled my booking, they constantly send me messages and email to cancel the reservation so that they take half of my reservation fee.
However, Airbnb consulted me to request Sonder to cancel reservation so that I get full refund for my booking.
I DO NOT recommend this property for any one and I do appreciate Airbnb costumer representatives for jumping in and override full refund!