Check-in process is roundabout; you don't meet with Kelly at all but instead with the maid - ended up waiting 20 minutes past the meet-up time, but once you connect it's straightforward. On entering the room, the maid learned that the previous tenants had broken the shower handle (shouldn't she have known this beforehand if she cleaned the shower????). After the maid struggled for ~5 mins to turn on the water, she assured us she would let the host know and wished us the best. The first night, we got the water on, happened to land on an okay temperature, and then spent 15 extra minutes trying to turn it off. The second night, we couldn't get a good temperature and ended up taking cold showers. We sent messages to Kelly after each night; they were all ignored. No response, except a copy-paste check-out reminder. The morning of check-out, the unit above us began drilling and hammering at 8:15am - you wouldn't believe how loud it was until you saw the videos I took. I can tell the unit is supposed to be amazing, and that any future tenant could easily avoid these problems to have a wonderful stay. But apparently we weren't worth helping out when help was asked for, and we felt neither the maid nor the host cared about the quality of our stay.