Flawless from top to bottom. Robert went out of his way to make sure I was comfortable, even going out and buying new sheets and towels when I mentioned I had allergies. And was in constant contact before and during my stay to make sure all was well. The building is fantastic, great gym, great pool and an ideal location right across the street from the Sunset Marquis which is great for taking meetings. And the apartment is just as advertised. I highly recommend staying here.