Although we didn't see Mary, it was easy to communicate with her via airbnb message to confirm details etc. The room was very good and the air conditioning great. As other reviewers have noted it can get quiet noisy at night but Mary left us out some ear plugs which did the job. The shared bathrooms were clean and the kitchen too. I have to say the location was great for us, walking distance to the Hollywood Blvd attractions. Thank you Mary for being so helpful!