It pains me to write this bad of a review but it has to be said so people know what they are getting into. Forewarning: this is a long, in-depth 1-star review, and with good reason. Please read it all the way through if you're considering booking this AirBNB.
Our experience with Abode was the worst booking we’ve had through AirBNB! This is for several reasons.
First, we had to provide sensitive information well above and beyond any other property we’ve previously booked via AirBNB just to complete our reservation. This wouldn’t have been an issue had they offered an option to submit the info in person, but they don’t. All info had to be submitted over the web which didn't feel safe given the info requested.
Upon completion of our reservation, the hoopla of actually accessing our booked apartment was where the true nightmare began. The process is very specific requiring guests to essentially go on a scavenger hunt to find a key fob to access the complex, your assigned parking space, and finally your booked apartment. If you get lost, or have to speak with Abode directly for anything at all, expect long wait times.
The checkin doc we received was about A MILE LONG and poorly organized. We got lost trying to find the mailbox containing our key fob, navigating from the mailbox to our parking spot, and making our way to our apartment from our assigned parking space. IT TOOK US 45 MINUTES TO CHECK IN!
The mailbox where our key fob was located is on the outskirts of the complex itself. It’s located at a high traffic intersection but tucked away just enough where one could easily pass it by. If you’re not careful, you could find yourself in an awkward traffic scenario.
Next is finding parking. Space is assigned, but there are 8 entry levels to the parking garage. ITS MASSIVE, and the buildings aren't labeled, so we had to go in and out each garage looking for our parking spot. The parking spaces were disorganized, even the tenants were complaining about it. Speaking of which we had a TENANT WALK US TO OUR APARTMENT- that's how lost we were!
We tried to find our apartment on our own but the directions were so inaccurate that the elevator we were guided to brought us to a building on the OPPOSITE end of the complex from where our apartment was located. Hence the need for us to have someone who lived there tell us where to go.
After we got into the apartment things went smoothly. The house is as described and the location is great. But given how much of a NIGHTMARE the check in process was we would not stay again. For these reasons, this gets 1-Star.