Natalyia’s house was perfect for our large family. Super spacious and plenty of bathrooms made this the ideal house for us! The hosts were extremely courteous and helpful! Prior to our stay in December I traveled to LA in September. I contacted the hosts to see if the house was available to tour just to get an ideal of the layout! Just so happens it was and they were happy to accommodate my request! They gave me a complete tour and showed me how to operate everything! On the day of arrival they allowed us to checkin early and also gave my daughter a complete tour of the house! Everything was true to the listing. No hidden surprises. We had paid extra to heat the pool and was well worth it!! We had a slight issue with the heat pump and the hosts quickly came out to resolve it and showed my husband what to do. They even offered to refund the extra monies if the pump failed again. There was no need for that as it worked for the rest of the vacation!! All in all we could not have asked for better hosts or a better experience! We would definitely rent this house again in the future!