My boyfriend and I traveled from NJ to California for 2 days. We were put in the wrong room and another couple was put in our room. The room we were put in was a lot smaller with a lot less amenities. Anthony did make sure our stay was rectified and made sure we were comfortable offering us free eats at the restaurant downstairs and also champagne and other treats. He was very apologetic and understanding of the situation at hand. A little disappointed we didn't get the correct, bigger room but Anthony definitely handled the situation.