Check in was the only thing right about this stay.
When you first get there you notice the signs that tell you to not touch anything or you’ll be charged. Very unwelcoming.
The acoustics are horrible in that you can hear everything from the basement to the top floor and everything in the neighboring units.
It now clearly states now that it’s not in WeHo but was not clear when I booked.
There is a continuous beeping noise that occurs every 10 seconds non-stop.
There are no extra blankets and the heat was broken so we froze.
The closet fell over when we opened it looking for extra blankets. Crumbs on the pull out couch from last tenant.
Then the horrible customer service on top of it. Instead of being apologetic, they basically said it wasn’t their fault I was too dumb to work a thermostat (it was on just blowing cold air despite saying heat) and that they give no refunds.
I worked with Airbnb to resolve and left after 12 hours. I’m which time they tried to lie to Airbnb that we were still in the unit and had extra guests to get out of policy refund.
Still paid the nonrefundable cleaning fee for almost $300. Do not recommend.