HEADLINE: Horrible experience; menacing eviction by host upon complaint.
DETAIL: This was an expensive rental (nearly $750/night with all costs added in) so we were disappointed to notice the unit assigned to us differed from the ones in the pictures. It was similar in terms of footage and rooms, but was inferior in terms of interior. We called customer support to see about the discrepancy, esp. given high price.
After Airbnb contacted the host (the first morning after we arrived the prior night), I got a long string of semi-menacing text messages to vacate immediately or the host would be showing up. It was a clear eviction. My family and I got out of there given the antagonist vibes and had to pay extra to get a last minute hotel booking.
Ruined Airbnb for me entirely: I wont be using the platform going forward. Their customer support was entirely adequate.