Michael contacted me before my stay to give me the particulars. I'd been busy and hadn't responded so he checked in again the day before my stay. I loved the place--I didn't want to leave! Modern, comfortable, cheerful and a good set up. Nice neighborhood & conveniently located. Michael checked in with me twice (in under a week's stay) to see if I needed anything while I was there--I didn't need a thing because it was all provided. He was very nice, friendly and made me feel he really cared about my experience. This is an excellent value and I hope to be back soon!