Great communication. Karen is very accommodating and attentive to any issues. Nice clean place that was very close to the Son we were visiting...made it very convenient. Had some interrupted internet coverage, but was service provider not Karen. She'd tried as best she could, and even shared her own wifi account, but since it was the provider we were all at their mercy. Had to get a little used to the only bathroom being upstairs by living/dining/kitchen rather than downstairs by bedrooms, but not a big deal. Very nice atmosphere and decorations...very homey feel...my wife especially liked Karen's homemade pottery, and even purchased one of her mugs...nice touch. Would recommend to anyone wanting to stay in this area.