Pros: The apartment itself was nicely decorated and clean, and the amenities in the complex were nice.
Cons: Impossible parking and uncommunicative hosts made the trip stressful. Would not recommend staying here!
Cons, detailed: The listing promised free on-premises parking, but on the day of check-in we received a message saying that we’d need to pay a $500 deposit in order to use it. As the area around the Airbnb is not the safest, we obliged. Check-in was complicated and involved us meeting a person outside the apartment complex to get the key fob and garage transponder. The person who gave us the keys directed us to the parking spot in the garage. This parking spot ended up being two buildings over and quite inconvenient. When we reached out to the host about this, we were scolded for listening to the person who directed us there and that we should have parked under our building instead. Why should we not have listened to the person who checked us in? Clearly, there is a lack of communication amongst their “team members”. As it turned out, the parking garage under our building was closed and no car can come in, the host did not know about this situation and blamed us for not parking there. The garage transponder that was given to us was for the garage under our building. Therefore, the garage transponder did not work for the parking spot that was directed by their team member, and we couldn't get out of the garage or in the garage. The only solution the host gave was a 1-hour window in the late morning to pick up a new transponder. As we were already out exploring that day, that “solution” was not doable. We ended up having to park on the street for the rest of the trip and received a parking ticket. We reached out to the hosts about these issues and did not receive any reply.