On the one hand it’s nice to skip going to a desk to check in, as well as not needing a room because you can enter both the hotel and your room by entering a code on a keypad. On the other hand, when I needed help it was kind of inconvenient that I could not call somebody right away and had to use the app to make requests. The password to the Wi-Fi didn’t work when I got there and when I asked for bars of soap in my room it took hours to get them.