Check in said at 4pm, we arrived around 6pm & room had not been cleaned from previous guest. Immediately texted Lori thru the app & to her personal number. No response but I did get a call from Christopher & he already knew what the situation was, he did apologize & make it quickly to clean the room, of course we did have to wait outside for about an hour, was told the cleaning fee would be refunded, unfortunately it was not. Other than that the room did look like pictures, & i did not feel like it was loud like described by other reviews.