The flat was fine and in a good spot for access to W Hollywood. The power was cut off on one day for the whole day and the water was cut off for a whole day. While these things happen, I asked for a refund of a day and 1/2 and it was refused. So, I am not happy with the lack of fairness and reasonableness. If you rent your place you need to take responsibility for the guest getting what they paid for regardless of cause.