James was our initial contact, however, Dwayne was our day-to-day contact. Dwayne was very thoughtful, kind, and responsive. The apartment was very clean. We are a family of 4 and it was the perfect amount of space for a place to drop our bags, and sleep. We spent most of our time with the family we were visiting.
The key is a block away from the building parking lot entrance so it took us an extra 5 minutes to figure that out. Also, read the parking instructions before you go into the garage. We didn't and had to retrace our steps.
It seemed the prior tenants had broken quite a few items in the apartment and stolen the fire alarm it seems like, however, the place itself was spotless. We reported the issues to Dwayne who was very responsive, took care of what he could immediately and submitted work orders for the other items.
Dwayne also went out of his way to mail back some items that we had forgotten under the sink. We really appreciated his excellent support.