- Nice and clean apartment, and the pictures in the listing are accurate
- Not all listed provided items were there, such as an ironing board and iron. However, I’m sure Nicole would provide missing items if asked.
- The building has a lot of plumbing issues. Sink and shower stopped draining during my stay, and toilet stopped flushing. However, Nicole was quick to get plumbers out to help.
- Nicole is great for the most part. Quick to respond to issues you have. However, she left a bad taste in my mouth for a couple reasons: (1) I was never given a gate key when I was let in by her assistant on my move-in day, and when I called her to obtain one, she jumped straight to believing that I had lost the first one provided. (2) She went behind my back through Airbnb support to request a $500 reimbursement from me for an apartment-wide plumbing issue that I did not cause. I refused to pay and Airbnb reimbursed her, which I think is entirely inappropriate. Truthfully, the entire plumbing system needs updating, and Nicole shouldn’t avoid maintenance charges by asking for reimbursement from tenants. On top of this, Airbnb has now tagged my account as one that has been reported for damage by a previous landlord, which is frustrating and wrong. (3) I had 2 friends over between 9pm and 10pm on Friday night to have some drinks before going out to celebrate a friends birthday. I was reported by a neighbor for having a party despite playing music on a speaker smaller than my fist and literally having vacated the apartment by 10pm. Nicole texted me very aggressively the following morning, and chose to only hear the reporter’s side of things - I don’t think anyone can classify this gathering as a party. Not only this, Nicole used this in her report to Airbnb in an attempt to pin the plumbing issues on me and gain reimbursement. She said “tenant throws parties and stuffs the pipes with tampons and wipes”.
- For these reasons, I probably wouldn’t rent from Nicole again. I’m disappointed as many components of the experience were great, but I’d rather not deal with the circumstances outlined above again.