As a host, this review is coming from a standpoint of customer service. Firstly, the advertised cleanliness was false. I have several pictures that prove the space had not been cleaned. Empty cans, bottles, wet pillows and trash greeted us on the roof top patio. The furniture was broken and stained. The blinds were extremely dusty and dirty (you can tell they hadn’t been cleaned in months). The entry way into the space is beside a dumpster, which added to the horrible mold smell. After contacting the house and letting him know of the condition and that we could not stay, he did respond in a timely manner and stated he was unaware of these issues. I sent photos however I feel that the listing should be removed until the issues are addressed. I got customer support involved because we feel that a full refund should be processed being that we never spent one night in the space. I believe that for 3k plus, some sort of understanding should be present. Overall, I was terribly disappointed and it has prevented me from using Airbnb. I feel like I was scammed and that the photos are either retouched or professionally edited. If possible, I’ll attach photos of the space and hopefully it’ll prevent the next guest disappointment.