Tom’s communication and understanding was awesome. The check-in process was a little difficult. The address they give you on the Airbnb site is not the address you go to, and we planned our entire trip around the Airbnb. We didn’t get the actual address until the day we checked in. You also have to pick up and drop off the key with a different building than you’re staying in and it’s just inconvenient. Besides that, everything was great. Apartment was clean, view is AMAZING, and Tom was very helpful.