Bitty was very warm and responsive, keeping my friend and me up to date and answering any questions that we had. The place was absolutely perfect, so well stocked with anything we needed and homey. The backyard was the star of the show and we enjoyed so many hours outside in the sun. Definitely be aware of the lack of railings for the backyard. I was cold sometimes at night, but Bitty provided plenty of blankets and a heater. Would absolutely come back and highly recommend it to two friends who want a tiny home that feels much bigger and like home. Thank you so much, Bitty!