My stay was absolutely amazing, Marina was an exceptional host and the staff was very friendly and attentive. The moment I had the slightest issue or a suggestion it was taken care of within 24-48 hours sometimes the same day. It was a little cold when I first arrived especially when I was getting ready for work in the morning, I mentioned it to Marina and within a day I was provided with a heater. A few days after that a much larger stand alone heater was ordered just for my room. I also had issues with internet connection, after staff was sent to fix it a few times they decided to provide me with my very own router/connection in my room. I have had good experiences with Airbnb in the past but the was by FAR the best!