Lena was very responsive.
On our first night we realised the 2 hairdryers were not working and one of them got smoky right after we started using it.
The 2nd day we had 2 new hairdryers.
Lena and Hector were very helpful to fix the dripping in the small bathroom too.
The only thing was the fact that it's not really a 3 bedroom as I expected.
The master ensuite bedroom was connected to the 2nd room, which is connected to the 3rd room with a small bathroom in the middle with 2 doors.
Ensuite room and the 2nd room had a sliding door in between. It was not sound-proof at all. If any of the two in these bedrooms are still up there's no way the other person can sleep because you basically hear everything.
The person in the ensuite room had to go through this sliding door and through the middle bedroom to go to the kitchen and living room. The ensuire room also had a door to the garden so we asked Lena for the key of the back door so ensite room occupant could go out of the room without going through another room.
Lena responded quickly and told us they never had keys.
For me the non-sound-proof-at-all sliding door and the fact that ensuite room has to go through the middle room to get out made the whole stay inconvenient.
Yet Lena and Hector are very helpful and responsive. They helped sort out everything else apart from the ensuite room's access to kitchen/living room.