Shelley was very nice and welcoming. She was accommodating to our arrival time. Like everyone describes their experience, it's very similar. She welcomed us with a binder of info of the area, basket of muffins, cheese and apple juice. Residence was clean, had all the ammenities (kitchen utensils, bathroom soaps, etc.), easy to find and right off the highway. Would definitely think about staying there again if we go visit the same area.