MAJOR ISSUES WITH COMMUNICATION.
Susan's home is beautiful, spacious and elegant for big groups and/or events. Our major concern was Susan's unresponsiveness.
When contacting her to request having a small gathering/event (3 weeks in advance), she pre-approved us and asked us questions about the event of which we answered immediately. Unfortunately, she didn't get back to us until the day before we were to check-in and asked us to pay additional fees for the event after having booked and paid 3 weeks in advance. Her inability to communicate in a timely manner did not give us the proper time to cancel our booking and receive a full refund which would have been at least 7 days before the booking. And so, we were in a predicament where we were given no choice but to pay an additional $825 or uninvite 25 people.
We experienced loads of stress communicating with her as she kept asking us to reduce the guest count, the duration of the event, or pay the fees. She did not take any ownership over her lack of timely communication. We contacted AirBnB and they supported us by paying some of her fees. Customer support continued the conversation with Susan from there.
While we were at the home, Susan sent managers to check on us. One of them spent the entire day in the garage and walked around the sides of the home peering into the windows. If you are looking for a private event space, this is not the place.
Overall, the home and location were spectacular. Ask yourself if it is worth the communication hassle.