Susan was great and very communicative and helpful the whole time. There was a slight hiccup in check-in times, but she offered us a late check in which was perfect. The casita is small, but super stylish, clean and comfortable. Has everything you would need for a short stay. Minutes from the beach and some really great spots to eat (Nicks on 2nd for breakfast was delish), and a close drive to downtown and retro row. Even though it's off a crowded part of town the casita is very quiet. The only tricky downside was finding parking near the beach on one of the hottest weekends in SoCal. Would definitely stay here again.