e have been members of airbnb since 2009, have both rented our place and traveled all over the world for work and personal travel. We have had nothing but 5 stars and have only given 5 stars. However, we have never had an experience like this before. We rented this place for 57 days with our small children during covid. When we arrived, the place was different from the photos in the description, the furniture is all different and not new. Even the outside photos of the house are old, the house is gray with a teal door. The place had cobwebs and spiders everywhere (my kids were terrified of spiders and wouldn't go to bed the first night), including the oven (I've literally never seen cobwebs in an oven before), which the owner told me when it wouldn't work initially that the pilot light must have turned off since it was just 'cleaned'. The children's room had bunk beds (not like the photo in the listing) and the fan is positioned right over the top bunk that my 4 year old son hit his head on the fan blades twice. The location is about 4 blocks from the beach, which would be great except the entire block is surrounded by homeless encampments and we had to dodge human feces and drug paraphernalia in order to walk to the beach. Then we noticed the fleas. Each night, we did not sleep well because there are no screens on the windows and it was very very hot. And we woke up with bites all over, which we mistakenly thought were mosquito bites. We have never had a bug issue before, so we initially thought it was mosquito bites. Then after 10 days or so, we noticed our dog was scratching like crazy and we turned her over to see she was infested with fleas! Then we started looking and found them on our bed (our dog slept in her own dog bed on the floor) and found some jumping off the couch. We contacted the owner, who was great at communicating whenever we had an issue. She seemed very nice and responsive. Her response was 'there is bug spray in the garage' and to use 'essential oils' to kill the fleas because it was nontoxic, which I appreciated. So I personally went to the store to buy flea medication for our dog, flea shampoo, the eucalyptus spray the owner said to use, the whole lot and I came back and spent hours cleaning the entire house from top to bottom and doing hours of laundry washing everything, spraying everywhere and vacuuming the beds, having to take off work to do so. Then we went to bed and woke up again with more bites. We informed airbnb, who was extremely unhelpful, saying that if you rent a place for a monthly rental it is up to the owner to decide to give you a refund. The owner wanted to come over to spray with more essential oils that day, which we waited for her for 4 hours and when I reached out to see where she was she informed me she did not leave yet and it would be yet another 2 hours to get there. We were so grossed out at the fleas and bites, we could not stay there with our small children being stuck inside, we did not feel comfortable there, especially surrounded by the homeless encampments and the very unsecure house. We also barely slept with the windows open because we would hear people going through the recycling in the middle of the night and we could hear the homeless people talking/fighting. We were scared someone might break in. We also had 2 packages stolen. After countless hours on the phone with airbnb, the owner agreed to refund us 37 nights out of the 57. She agreed to charge us for 20 nights, even though we only stayed there for 12 nights. We were charged $3180 for 12 nights. We also spent over $200 in medication and cleaning supplies and went to a hotel to figure out where to go next, since we had expected this place to be our home for 57 nights. Airbnb never did ask to help relocate us, they would not call us back, we had to call and re-explain our situation every single time. It was a nightmare to work with airbnb. I would not recommend anyone staying in a monthly airbnb, you basically have no rights as the renter. I am sure the owner will clean it now, but I would not recommend staying here if you are a family. This place is best for one or two young people looking for a cheap place that isn't bothered by the surroundings and just looking to be close by the beach.