Donna has made the process pretty standardized. We got a detailed home manuel, pick-up was easy and waiting was eliminated. The house is easy to access, has own parking (which was a must for us since we rented a car). The two bedroom are large with double beds, and there are two bathrooms so the house is convenient enough to sleep two couples, but dining might be a problem. It is pretty close to the beach, pretty much in the middle to Venice Beach. A bit north is Santa Monica beach, bit more upscale considering the hippy nature of Venice Beach. Overall, we were satisfied, things worked fine without problems and all hygiene was all sorted.