It was extremely easy to get in touch with Armando, and we didn't have any problems in our Airbnb that weren't resolved quickly. The A/C broke one evening and he was there to look at it the next afternoon, and fixed it the following day when he could get a helper.
There were enough of the basics that we had no problem preparing meals or getting ready for our day.
Genuinely a good first experience with Airbnb.