Horrible experience. We contracted the unit because my sister was having a tumorous kidney removed at Cedars Sinai. This is how it started: The parking space was hard to find as it was Not marked, nor did the company send a map to locate it in the large building. We couldn't find the unit as one had to walk 15 feet through a hallway to the door which was pitch black during the day. I informed the owner how dangerous and scary that was and the company's response was that there was nothing they could do about the none functioning light bulb in that hallway. The hallway was also very dirty with debris. The stairs entering and exiting the building was dark at night. the tenant living in the apartment in front if the stairs stated the light had been out for YEARS. THE company told me there was nothing they could do about the lack of lighting in the stairway. It was hazardous for both my sister and I to exit and enter the building through that stairwell leading to our parking space once it was dark.
We contracted for two weeks to allow my sister to recover from her radical surgery, but left four days before because of all the incon eniences, hassles, and hazards. We were only left two large towels, one hand towel and 2 face towels and one kitchen towel for the two weeks. Were left five hangers for all of our clothes. There were no kleenex, hand soap, diswashing detergent and only two kitchen bags for trash. We were left one three inch tube of shampoo and conditioner, and one four inch soap bar . the wall mirrors ,closet mirrors, shelving in kitchen and bedroom and dresser were dirty. I had to clean them before using. A corner of the living room rug was folded up and hazardous. I requested double sided tape. There was no room on the kitchen counter to be able to use the coffee maker, toaster and blender. I had to use the dining room table to use them. We were left two rolls of toilet paper which were insufficient. No dish washing soap was left. Dishwasher soap was available, but there wasn't one available.
With the stress of not knowing whether my sister's. prognosis would result in it being fatal, I had to spend an exorbitant amount of time convincing the companythat we were in need of supplies and that the unit was hazardous. We paid close to Three Thousand dollars to only add stress and discomfort during the most stressful time of our lives.
Lastly, in making soup for my sister, I peeled some carrots which I put into the garbage disposal( the only food that I used the disposal with since itsan old building and I didn'ttrust it) and it clogged up. The company did not send a plumber right away and when he did show stated that it was my fault. I didn't drop any hard ends and in my home garbage disposal, I've never had a problem with my unit mincing these vegetables.
my sister was unable to shower daily because it was too dangerous for her. The shower is too close to the toilet and a challenge to get into. There was no shower floor mat, therefore I had to go out and purchase one to ensure she didn't slip. Along with that, I had to spend more than one hundred dollars in purchasing kleenex, hand soap ,window cleaner, shelving cleaner,additional toilet paper, paper towels for cleaning, kitchen trash bags, body soap, shampoo and conditioner,food storage bags and containers,hand sanitizer towels and gel.
As insult to injury, now the company has sent me a communication that they are charging me an additional $90 for the plumber to have fixed the garbage disposal. He unhooked the pipe, used my garbage bag that I purchased to take out the peelings that the non functiong unit did not mince. They also wrote to say that we had left some medications and medical papers, that if we wanted them,we could pay for the shipping . There was a time once when I left medications at a hotel. They called to inform me and shipped them without charging. With all the money this person or company made, one would think that courtesy could have been extended. We live 500 miles from this unit. We
vacated the unit four days before our contracted time. I informed them immediately. I did not ask for a return of money. We were just so relieved to leave there once my sister was able to travel.