I booked this airbnb for me to spend time with my son in Los Angeles. I informed the hostess (Kelly) that I would be arriving at LAX at 8 pm. Kelly accepted the air bnb reservation. I took an Uber to the air bnb location, with my 5 year old son. We stood outside of the location for over 2 hours calling Kelly. Kelly never answered the phone; instead, Kelly messaged for me to call a Carmen (the housekeeper). Carmen said the we needed to contact Kelly, because she did not have the key and she was off. Kelly stopped messaging. After waiting outside with my son for over two hours, I booked a room at the Ritz's Carlton, where the stay was amazing. I suggest anyone reading this review to NEVER book with Kelly.