I only stayed 1 day due to lack of communication amongst host. I wasted a whole day of my trip because of Blancas irresponsibility. After booking my stay, I had to change dates of my trip due to other conflicts and messaged the host to see if there was anyway around paying the 50% cancelation fee. Amy assured me that they could accommodate to my new dates since they had multiple listings so I didn’t have to cancel. I picked my room, and asked if their was any further action needed to be taken on my end. When i was told that i needed to request a reservation changed, I told them it wouldn’t allow me to change to new dates or to the new listing. They then said they would look into for me and I would be hearing back first thing the next morning. Morning comes, and I receive a message (First message from Blanca) with all of the information I needed for check in. Mind you this message contained no details about dates, so clearly I would assume its for the new room i chose with the correct dates because they said I’d be hearing hack first thing in the morning and that was the only message I received . My original dates were 11-14 and i switched to the 13-16. I didn’t get there until the 13 and on the 14th i receive a message asking if I was checked out and that I should’ve been gone by 11. I talk to Blanca on the phone clearly confused and shocked because all of the communication we had through airbnb made everything very clear, I assume she just never checks messages sent by other host? Which is very irresponsible. The whole time we were on the phone she was trying to make it seem as if it was my fault and made it very hard for me to communicate to her everything that was already said through airbnb. I almost feel like she wanted to scam me because she wanted to take ZERO accountability for not keeping up communication between me and other host. She could also see everything discussed in our chat so this shouldn’t have been an issue at all. Not once did she ever apologize for the lack of communication between her and other host, but only offered me 50% off (my 4 day stay in which i stayed 1) for the “confusion”. Gladly airbnb investigated and saw she was clearly in the wrong and refunded me 100%. The house was very clean and the young lady who lives there was very friendly, its a shame the host was so negligent and felt no responsibility. She really tried to blame me by saying shes been a host for 3 years and never encountered anything of this sort like it was my fault it was happening? Insanely low self awareness and accountability from Blancas end.