We were left scrambling to find alternate accommodations on a very busy holiday weekend when Carlos cancelled our reservation less than a day before our scheduled arrival. He first told us we would have to check in one day late due to him allowing another tenant to stay an extra day for medical reasons, and then hours later told us he had to cancel the entire reservation because something was wrong with the unit. Thankfully, Airbnb is working with us to reimburse our extra out of pocket expenses.