They were very kind, the room was nice, and the bed was very comfortable. We were a little worried about the hot water, after seeing reviews, but it was no problem. When booking the air bnb it gave a check-in option, which we had counted on, but it didnt show the same on their app, so we were ready to check in, before they were- but they very generously allowed us to put our suitcases in their living room, which they moved into the room when it was ready.