Carmen was very helpful and the room was exactly as pictured and described. I just missed the part of the shared bathroom but it worked out fine. Lots of toiletries in the bathroom. Water, snacks, plates, cups, utensils provided. I went for the Tournament of Roses Parade and her place was within a 15 minute walk so it was great (2 blocks to Colorado Ave & a few more to the bleachers in front of City College). Short driving distance to Universal. It was great that there was a parking space for my rental car since there is no overnight street parking. Never actually met Carmen because of our schedules (mainly mine) but she responded quite quickly on email. I would definitely recommend!