We prearranged 4 months in advance for a late arrival, and confirmed that our flight coming in at midnight would not be a problem. When we arrived at the Airbnb, the handle was broken - when we entered the code it allowed the handle to turn but did not actually open the gate. After an hour of trying to get ahold of someone to get in, we finally made contact with the host, who after several exchanges said they were unable to help us and we would have to find different accommodations. We felt unsafe, and didn’t end up finding a decent hotel that had availability until 3 hours after we first arrived at the Airbnb.
If this was my first time using Airbnb I would not use it again.
I can’t rate the actual home as we never got to stay here; however I would not recommend as communication with the host was not to par.
This entire situation was very unfortunate, and I’m still working to get this issue resolved.