I have never had anything other than great experiences at AirBnB before, and I’ve been a guest with AirBnB for years, so I was hesitant to write a negative review, but I have to be honest about my experience.
First, I was taken a bit aback by the multiple times I had to log in through this company’s 3rd party website to provide additional details about myself and log in to accept terms over and over again, just to get directions to enter the building.
I had a hard time finding the location navigating from Google Maps, it kept directing me into a parking lot/alleyway, so if you’re staying here make sure you walk down S Broadway to find it.
The mechanical lock to my apartment would beep at random, and the housekeeper they sent up said she had no idea what was going on.
Nearly every single night of my stay, I was woken by loud garbage trucks directly under the bedroom window, emptying dumpsters for approximately 45 min at 3AM. Buying earplugs helped me sleep somewhat, but I live in NYC—I’m accustomed to street noise; this was another thing altogether. When I reported this, the response was basically, “no one has complained about this before. We’ll look into it.” I mentioned it several times, and they kept saying if it persisted they would look into it and get back to me. They never did.
Then Friday night, the fire alarm went off multiple times through the night and into the next morning. I reported this Friday night, they claimed I was mistaken, that no one else had said anything, so there must be no alarm going off. Finally I took a video of the noise and asked where I could email it, they sent housekeeping again, who all but shrugged and said, “oh yeah, that’s definitely the fire alarm. There was a party last night, they probably pulled it.” Neighbors had been noisy throughout the stay, despite quiet times, so the idea that there had been a party didn’t surprise me.
“Management” is certainly friendly in their tone in the inbox auto-responses, but I was severely disappointed in the consistent (and varied!) noise, lack of response in customer service, and inability to do anything to resolve issues. I had to check out early as I did not feel safe staying there.