Great host service in terms of being responsive and providing clear communication and instructions. 5-stars for the host Donna. My star deduction for the overall rating is more about the location and neighbors interaction. Rowdy neighbors yelling at their television. Can here foot steps of units upstairs. We had multiple occassions of neighbors parking in our spot. Donna always took care of it promptly but it was still annoying after the third time. These are things that the host can't control 100% necessarily but it does reflect on the place.