I’ll start by saying the property was BEAUTIFUL. Gorgeous! Alex was very responsive, but was not very helpful at all.
I emailed him a week prior to arriving to ask for the pool/spa heater to be ready for our arrival. He stated it was on and we can change the temperature to our liking. When we arrived, the pool and spa were not heated and NEVER got heated up our entire time. I emailed him to ask for assistance, in which he went round and round with me, and wasted an entire 24 hours of our stay. By the time we got any sort of direction, we had less than 8 hours to use it.
He also said there was a “noise complaint from a neighbor” conveniently after I asked him how to turn on the outside lights (which he never told us how, by the way). The group and I (8 people total) were inside the house BEFORE 10pm. He then stated that he had noise detectors INSIDE the home which was NOT disclosed prior to our arrival. He ONLY disclosed EXTERNAL noise detectors and EXTERNAL cameras.
Additionally, he messaged me at 9:55pm the second night (our last night there) saying he saw there were 8 cars in the driveway (the allowed amount of cars per the home rules) and wanted to verify that there were only 10 guests there — which there were even less.
And finally, the freezer was not cold enough (assuming it was not turned on early enough prior to arriving) and spoiled our food. The dishwasher was leaking, and the master bathroom faucet was broken.
Needless to say, the house was absolutely incredible—beds were comfortable and the views were unreal. But unfortunately, we did not get use out of the amenities that were promised to us, and we all felt as if he was watching our every move. We all felt as if our weekend was ruined and it was a complete waste of money.
We made the best of it, but for the amount of money spent, and the promise of all the great amenities we never got to use, it was unbelievably disappointing.