I`ve not met Mary but we did all the check-in / check-out process by phone, everything was done very professionally. Mary is welling to answer all the questions you have and to help you feel happy with your rental. The apartment is pretty clean and located in a red building amongst a few similar ones. Restroom and bathroom are shared by all the apartments, all you have is a bed, TV and A/C in your room. There is a 1-hour park-meter in front of the door, and a parking lot in the same street available for 20$ per night. Location of the apartment is awesome, next to hollywood blvd. My apartment (# 1) had a very old and noisy A/C, so disturbing while you rest.