The room was not ready when I got there the front desk clerk told us 15 min it was 30 he ended up giving us another room. He was very professional, friendly, cordial and accommodating. The rest of the and staff had no personality, were lazy and arrogant. You have to go to the front desk to get fresh towels tissue paper, and coffee depending on whose at the front desk. The rooms were left to be desired and can use a fresh coat of paint and some updated furniture without cigarette burns. The parking is underground and there is no elevator which was an inconvenience because there was a disabled person in my party. The whole experience sucked. However, the only part of it that was decent was the location, so close to the beach which is the reason I booked it in the first place, but the location does not compensate for the dilapidated rooms, housekeeping, and the uncordial staff. I will never book this place again unless some renovations and upgrades are made.