Before booking, I Informed the Hosts that I would arriving later at night after work and if that was ok with them, they responded Yes. Upon arrival around 9:30pm, the house was almost completely dark and the host did not respond. Over the course of the next 45 minutes, I attempted to contact the host via the the options in the app with no response,. At some point during my wait a half full beer can hit my car and splashed over from what I can only deduce was another vehicle driving by. That hostile act was not the Host's fault but it was already late, I was tired after a long day of work and now felt rather unsafe. I let the host know I was booking another place and to please refund my money.
After booking the new place and while I'm on my way to it the host calls me and lets me know the person who runs the AirBnB phone was off or needed to charge, so he was only able to reach out to me now. i let him know I've booked another place and to please refund my money, Host was agreeable and understanding. With my hectic work schuedle taking precedent, I touch base about the refund every so often and I get no response. Furthermore, Airbnb wasn't much help with solving this issue either. To the Hosts credit, they eventually did refund 75% of the amount I paid when I went through the "request money" feature on the app. Unfortunately, I was not able to request or recoup the full amount I paid for a place I didn’t even get to set foot in, not to mention the stress and time in took in finding and driving to another place on such short notice.