Although I didn´t have a chance to meet her, her attention was more than great. She was very concerned about my stay, before I arrived and once I arrived. She make sure there were no issues at all.

When it comes to the actual place. The rooms are big enough, very clean, with everything you might need, cable, fan, comfortable bed, linings, towels, a table and a sofa. No luxury, but a lot better than a hostel, everything work and there is no complain about it, very good room for the price.
Is a share bathroom (so remember that), it is only one shower but there are only 4 studios I guess, so it is enough, and two toilets. There were extremely clean, really, no complaints. Just keep in mind that you might have to wait to take a shower.
I didn´t try the kitchen so I can say anything.
The only thing missing for a 5 star, yes, is the neighborhood. If you want to party in Hollywood, the that´s your place, also its relatively close to the attractions and very close to the metro station. But, its definitely the most beautiful and safe area in Los Angeles, quite far from that, that´s what it seems. Nothing happen to me, but to many homeless and drunks. I have to ask one homeless person to move from the entrance, he was nice and he did it but he took a long time to do it, until he saw that I really needed to get in. This situation seemed very common on the area. Also, the place is very close to clubs or bars, so if you want to party, its right on it, but if not, you´ll have a tough time sleeping in the weekend, but I carry my earplugs, so keep that in mind.

Overall, its a great place to stay and on budget, just keep in mind those few little things and specially the neighborhood. Not the best.