Liana was very warm and welcoming -- she even brought some fruit, water, and granola bars upon our arrival, which was amazing. The apartment is very spacious and bright. It was more than enough room for my family of four. It was great having access to Netflix & Liana was also very quick to respond to us during our stay. The location is also great -- very close to the heart of Westwood Village. The downsides were that the floors needed to be cleaned (our feet and socks were left black each day), and the bathrooms (which were older than the pictures seemed to show) needed a bit more cleaning (dirt / grime in the corners of the bathroom, rusted metal shelves in the shower). Overall, though, we enjoyed our stay & would recommend this place for the size, location, and warmth of Liana.