Upon arrival we discovered the entry door was wide open with the key within the lock. Meanwhile, two men from the property across the Ally were having an altercation directly outside, throwing things at one another, yelling, etc. This was all quite startling and concerning.We reached out to airbnb right away. They advised us to make sure no one was in the space and lock the door. While talking with them, the argument between the two escalated. In the meantime we realized the space was not as described. There is no television, the bed is a double, not queen size, old school spring bed type. Very uncomfortable, squeaking, etc. The space was dirty, the smell was horrific. We are both allergic to dogs and cats, there was dog hair on the comforter, floor, etc. It smelled like musky wet dog in the entire space. There were ants crawling on the dirty countertops, and the floor. Stains, all around. The bedding smelled musky and like a dog. We sneezed the entire time. The shower had long blonde hair in it on the glass walls, we both have black hair. The towels were crusty and old, also smelling like wet dog. This is nothing like we expected after no sleep for days, traveling so far. We left immediately. We have spent the entire night, and following day on the phone with Airbnb trying to rectify the matter. Being a host, on multiple platforms, my partner and I strive to keep our properties clean and up to date in terms of amenities. We expect the same while traveling. When reaching out to the host, we immediately received a defense response. Upon looking at the listing, we realize that they went in and changed several descriptive fax as they were well aware that we reported them to Airbnb. Airbnb confirmed that they have the ability to look at the original listing, although a host may change things after the fact.
Privacy is a huge issue here. The window covering in the bathroom does not cover the bathroom window, considering that the exterior terrace is a shared space. While using the restroom, and showering anyone can see into the bathroom. Also, the two individuals arguing outside of the space last night were able to look into the unit, as the provided blinds on the windows and door are transparent, allowing anyone from the ally/neighboring space to view inside the unit.
After many hours on the phone with Airbnb, we have received a decent remedy of the situation, however the time spent in doing so it’s not worth any monetary value considering we are on vacation and simply trying to enjoy.