Tina was great with responding to our initial request of wanting to reserve the place as well as through the check out process, and following up. She was very helpful in guiding us on how to get to the place and directions/instructions once we were there. We were unsure about street parking since it said 2hr between 8am and 6pm, so we drove to Universal instead of taking an Uber, but this is more so general information, and not in any way a reflection on Tina. The place was very pretty and I wish we had stayed longer and taken advantage of the kitchen and the pool/hot tub on site. My husband and I had never stayed in an Air Bnb before but we definitely will in the future!