Sylvia was super responsive to text and email - I appreciated that! Having a fully stocked kitchen was quite helpful too, as was the parking space - finding street parking was pretty difficult. The place was extremely neat though as she described, it's VERY lightly furnished. (ie: no full dining set, no bed frame in the master bedroom, bed in the second room is a futon). also, the walls are thin and the building is on the older side (the bathroom wall needs some repairing, etc.)