To say we were disappointed with our experience at this Venice beach house would be an understatement. The house is handsomely priced, and as someone who is a repeat customer of Airbnb, I was shocked by the state of the house. It is riddled with faults.
To start, the kitchen was extremely understocked on cutlery, pots, pans, dish-ware, you name it. We had to buy our own kitchenware just to be able to cook dinner. The dishwasher springs were broken, so the dishwasher door slams down upon opening every time, which caused an injury to one of our guests. As well, the dishwasher was not built level so the racks would slide out every time you open the dish washer.
The outer pane of the main glass panels in the living room had been smashed by a previous guest, and the owner did not mention any of this to us before check-in. There were still small fragments of glass laying around on the ground outside when we arrived. Two of our guests ended up slicing their feet on the glass. During our month long stay, the owner did not offer to send anyone to clean up the glass, and did not end up getting the glass replaced either!
There was barely a cleaning product in the house. We had to buy our own broom and dust pan, and only after chasing the owner did he volunteer to bring his own vacuum over. Some of the bathrooms did not have toilet paper in them upon arrival. We had to buy any supply of paper towel and toilet paper we planned on using.
The master bedroom has the only closet, and there were only about 3 hangers provided. I had to order my own hangers and standing clothing racks to accommodate our group. There was no luggage storage at all in the rooms that not have closets.
The TV was not working upon our arrival. After almost a week of chasing, the owner finally came to check out the TV and discovered the panel that connects it to WIFI was broken and needed replacing. All things that should have been ensured were working before our arrival, again especially at the handsome price we were paying.
To our great sadness, the only outdoor space on the roof which we thought would offer some solace was completely neglected. It was obvious the cleaner had not even visited the area between guests. There was feces from the dog of a previous resident, cobwebs everywhere, and the main string lights had fallen from wind and were on the ground.
One of the main issues we had was that there are NO blinds anywhere in the house, including the bedrooms. As you can imagine, the house being built from glass, it gets incredibly bright, incredibly early.
We had to call the owner to the house it seemed like every single day to fix a new issue. I was shocked at the state of the property. I have never had an experience on entry to a property like this one. Would never stay here again.