Christy is very friendly and helpful. She had to work long hours during my stay, but was always available by text. She answered any questions I had and offered suggestions for things to do. The location is terrific, pretty much anything you could want is within a 5 mile radius--restaurants, shopping, grocery stores, and Magic Mountain is very close (although I never went). The WiFi signal wasn't very strong downstairs where the room is, and the dogs are a bit "chatty" at times. Overall it was a good stay.