I hate writing reviews like this but our experience really started off our vacation on the wrong foot. It started from the evening before when we were trying to verify our id on the app. It wouldn’t take and we tried for HOURS between that night and the next day because we wanted the EASIEST check in process possible. What we got was the complete opposite.
The id was never verified so they I was on the phone with customer service while we complete the verification. By this time, I was already at the hotel being harassed by the valet asking me to give them the car when I told them I wasn’t even able to check in yet and that I was on the phone with them. They didn’t even want to let us park there for a minute to take care of the issue!
Once we finally got our check in info, we took all of our bags to the other building where we were directed to go. We get to the room and the access code didn’t work. We contacted someone and they told us we were In the other building. So we took all of our bags to the other building and….once again, the access code did not work. At this point, I’m in tears because we had a long day and I just needed to lie down. Didn’t help that I have 2 fractured toes and my boyfriend has a broken collarbone, ugh.
We waited over ONE HOUR for someone to come help us. They got there and told us we’re in the OTHER building..the one we came from. So we grabbed all of our stuff again and went to the other building AGAIN.
Such a bad start. But the room was cool and clean. No issues there. Loved the hot tub and pool area. Valet sucks.