Simone is very helpful and stayed in contact with us our entire stay. Check in is very easy, she gives very clear instructions. The rooms are clean and look exactly as they appear in the pictures. The hotel has 7 other units but we rarely heard other guests. Our stay was spectacular except when two individuals were let into the building and attempted to enter our room. Simone took care of the issue promptly and I'm very happy with our stay at the Burlington.