Helena was very welcoming and easy communicating host.
Pasadena is a great neighborhood but be aware of the distance from the city and the traffic. We love it other than the long drive.
There was a nice welcome basket.
The house was very big and accommodating for my family of 7. However, I was expecting much better condition in terms of furniture since it is a company based house. Beds and chairs were not that comfortable for us, also pack and play was the baby size and my 2 years old could not use it, but there is a good booster chair for toddlers.
There was no hot water, except our first day, at the master bathroom. Helena offered to send a plumber but we weren't in the house and refuse it.
Also, it was weird for us to be expected to put all the dishes back before leave the house. It is hard to have breakfast and wait for the dishwasher and done with everything for checkout before 11 am. We cannot do it since we have only one bathroom to take a shower and get ready for checkout, and Helena doesn't complain about it.
Overall, I can recommend the house.