What a horrible experience. Probably our worst on Airbnb thus far. This listing needs serious help before it is remotely appropriate for rent. I would not stay here again.
Cons:
1. The place reeked of cigarettes and ashtray. Super overpowering. Entire house + garage smelt terrible. When we messaged about it were told "open windows". No effort to resolve the issue.
2. Oven was broken, microwave did not work. This was not disclosed beforehand. Only noted when we messaged about smell issue. We were told the oven door had "no hinges" and instructed not to open it or "the door will fall off".
3. No hot water in the kitchen. This was also not disclosed beforehand.
4. Pictures did not match the listing. There were holes in the walls and other items (floors, baseboards, tile) in disrepair that were intentionally photoshopped from the listing pictures.
5. Zero communication from the "Superhost" (David Wai) this property was listed under. Just a third-party property management company with several different incompetent folks. No one came to fix anything. Just kept telling us "We are sorry for the inconvenience."
6. Someone entered the property without knocking or ringing the bell. Walked straight in. We asked them twice to identify themselves and it wasn't until they were walking back to the garage that they spoke up: "Here to clean the smell". When I messaged to let them know someone had entered the property without our permission while we were present, we were told "no one has come out yet".
7. Furniture was extremely uncomfortable. Small sectional sofa is hard as a rock. Dining table is too big for the space. No real comfortable place to relax and watch a movie.
Pros:
1. The bed was extremely comfortable.
2. Linens were clean.
3. Easy freeway access + lots of places to eat nearby.