Communication leading up to (and during) our stay was clear and prompt! No issues checking into the apartment, which is well situated (a few blocks from major arteries, restaurants, bars, etc) and recessed from the street (making for quiet evenings!). The apartment was bigger than I expected; always nice to have the extra space. And the bed!!! Like many other reviews, it's incredibly comfortable – a smart investment by the hosts ;) Overall everything met our needs for the short stay here in Venice Beach. We highly recommend Alix & Johnny, and would happily book with them again!