DO NOT RESERVE THIS AIRBNB! FAKE FAKE FAKE. PLEASE save yourself the headache. Everyone is giving good reviews when in fact my experience was the total opposite. Different person then the host on the actual Airbnb. I wonder who’s really writing these reviews for Nelson.
First and foremost with everything going on with the pandemic, traveling is already a lot to handle and process, especially when your family lives across the country and you’re alone with your 1 year old in a different state. WORST AIRBNB YOU CAN EVER BOOK in LA hands down. Anything and everything that could go wrong, DID. So let me start telling you about my experience.. We had to meet Nelson to the “supposedly” treehouse they have which is NOT even a treehouse, it’s an old school 2 story house that reeks like the house has been there since the 1800’s. Me and my 1 year old were supposed to meet Nelson for the keys to the house but a random guy ended up meeting us! Not only was I not told that this random guy was going to show us around, he also was the rudest Airbnb host EVER. I didn’t feel welcomed at all, i felt like he didn’t want me and the baby there but I didn’t let that discourage me, I still wanted to stay because we just flew hours to be there and we just wanted to relax. So I turn the water on to take the baby a bath, NO HOT WATER! This was so frustrating because no one mentioned that the hot water was not going to work.... I had to wash the baby down with just her wash cloth.... The hot water didn’t turn on until the next day and that doesn’t include how small the actual shower is.. you can’t even move around.... You have no view of anything off the porch, you just see trees... This is NOT even the beginning. We go to check out i needed just a little bit longer so I can make sure everything was back to normal and cleaned spotless. I wrote them on Airbnb letting them know that my clothes were finishing drying and I’m finishing the last bit of cleaning if they could give me an extra hour or so, and I know this was a long shot but I had the baby so I just needed a little extra time.. they never replied to me.. rather then being nice and saying “hey it’s time for checkout” Jim (which is the random guy) said in such a mean and sarcastic tone “Don’t you know that your checkout is at 11, you need to leave now” as I have the baby on my hip and a bunch of bags I’m loading into the car myself. I then told him that I wrote him to let him know I’d be a little after 11, he didn’t care. Didn’t offer to help me out With my bags as I’m struggling, just walks away with an attitude. Then, about an hour or 2 after leaving I get a message saying me and the baby destroyed there house. I am in total disbelief and I need something done here. I know for a fact the house was spotless cleaned, even after paying $100 and something dollars for cleaning that was included in the fee with this Airbnb, I still made sure the house was spotless and still get accused of ruining their home! THIS IS NOT TRUE and I WILL NOT be accused of something I didn’t do. I don’t know if this is how they make their money or what but this isn’t right! Jim goes on and harasses me, called me saying i had baby poop on the floor and verbally abusing me telling me I ruined his home. WHICH is all false. Please help me handle this before I have to take other actions to cover my but because this is horrifying and the worst experience through Airbnb EVER. I will NEVER again be using Airbnb because of Nelson and Jim!!!!!!