Kelly’s place is very nice. It is stylish, well laid-out, and very clean. The kitchen is well equipped, and bathroom is a nice size. The common courtyard is large and secluded from the street. Overall, the place is nice.
The only aspect that is not nice is dealing with Kelly. As mentioned by a number of prior reviewers, Kelly does have an excessive number of rules, which she selectively enforces. She also brings unnecessary drama to situations and has the habit of being snarky. Here are examples of what we experienced:
Early on in our stay, the table in the unit became wobbly. It looked like it had been broken in the past and then had been repaired but was now becoming loose. We contacted Kelly to let her know, but since it was late in the evening and we didn’t want her to feel the need to rush over that evening, we said it was not urgent. She said she would look at it the following day. Several times the following day she let us know she was pushing back looking at it. Late that evening, she texted us that she was going to push it to the next day. I said that was fine but let her know that the table had progressively gotten worse and was now so unstable that it was unusable.
Kelly showed up around an hour later angry and threaten to kick us out, “well if you guys are so unhappy, maybe it is time for you to move on”. I have reread all our texts and I honestly can’t see how anyone could have interpreted our texts as anything other than accommodating, happy, and respectful. Bea and I were shocked since we had previously expressed how nice we thought the place was. We also took the threat very seriously since scrambling to find a new place would have involved a significant amount of stress and inconvenience for us. We calmed her down and reassured her that we were happy, and she seemed ok by the time she left. We on the other hand were now concerned about our current situation. The following day Kelly’s mood was completely the opposite, she was visibly nervous and way over the top sweet. Although we understand that the past couple of years have been difficult for all of us, we feel Kelly threatening to kick us out was unjustified, unnecessary, and unprofessional.

As an example of her snarkiness, about halfway through our stay, Kelly informed us that the washer and dryer were out of order and that she would let us know when they had been fixed. I responded, “no problem, thanks”. Four days later, my wife wanted to wash and so I reached out to Kelly inquiring about the status of the machines. She responded, “They are both working and have been since day before yesterday”. I mentioned I was asking because she had said she would let us know when they were fixed. Kelly seemed to realize her response was acerbic and again did a 180 and was overly sweet and apologized several times.
Towards the end of our stay, we believe because she was concerned about the review we would give her, Kelly did take us out for tacos. They were delicious and we do appreciate the effort but feel it would not be right to not give an honest review. One thing she did mention that evening was that she had been successful at challenging negative reviews and having them removed. In writing this review I reached out to Airbnb and worked with them to make sure I followed all the rules and gave no justification for the removal of this review. I wish we had had the opportunity to read all reviews so we could have formed a more accurate impression of this host.