The key for had to be collected at 7/11(10 minutes ride from the place). The key fob didn't work, same thing with the password. After the host has provided a different password it would only enter the building and call the elevator (but not enter the floor). TV didn't work. The host has promised to reimburse it, but they never did. Basically, we have stayed for one night with 3 kiddos, on 22th floor and we couldn't use the elevator (people were bringing us to 25th and then we had to go downstairs). Password worked to get into the apartment though. Terrible experience on Xmas eve. Thx a bunch, it will come back to you