I don’t typically leave reviews, but I had a somewhat bizarre experience staying in this apartment so I felt the need to share. The place started out great, everything was as advertised and it is a nice location. I saw Tracey briefly when I was walking out of the building the first day I got there and when she dropped of a complimentary bottle of wine. She was very nice! I had booked for two nights and am actually from the area but needed to stay somewhere while work was being done on my house. The second day (a Friday) I left because I had to go to work in the afternoon/evening time. My dog was left still at the apartment for about a 5 hour window while I was gone. Upon returning it was obvious someone had been in the apartment while I was gone. (I did not receive any message or missed call from Tracey regarding any reason someone would need to enter the unit) I could tell this because the blinds were all opened which I had not done prior to leaving and a different door handle was locked than how I had left it. (It is the same key for the screen and wooden front door) When I looked around the apartment further I realized that the back door off of the kitchen was not locked at all. This is a keypad entry that has access to a public street and neighboring front yard, which I know for a fact was locked because I had turned the deadbolt the night before going to sleep and did not use that door throughout my stay at all.
I immediately contacted Tracey by text and phone call, leaving a voicemail, to see what was going on. The fact that the back door was unlocked and the blinds were open with my valuables easily accessible (I had a laptop blatantly out on the kitchen table among other things) is unacceptable. It was also obvious someone had attempted to get the key from the lockbox because the numbers were back in the position of the code, even though the keys were not in there since I had them, which I had purposefully left positioned not with the code visible. I never heard back from Tracey that night and still have not received any communication from her regarding this issue. I left that night and ended up driving home since I did not feel safe and felt my privacy, and potentially my dogs well-being, had been violated. I am not sure if it was the host or some other person who entered the apartment but I feel if people are intruding on a space where I am paying to stay I need to at least be notified in advance or given an explanation following the incident. I have contacted Air Bnb support but am still waiting to hear back. Overall a very weird experience and not what I had expected at all.