Although I never saw or met Nate, my communication with him was excellent. He was friendly, helpful, and generally quick to respond. And despite arriving to the house with no one to greet us, we were able to get in and find the room easily which was appreciated after a long drive. Now for the room, it was mostly as described. Unfortunately, I was informed prior to arriving that the bed had been broken by the previous guest. Not too big of a deal, we were fine with moving the mattress (which was comfortable on its own) on to the floor until we noticed that the floor wasn't ideal for that. It seemed as if there hadn't been much cleaning or preparation of the room between guests. Other than that, we had a great stay and appreciated the amenities in the room.