OVERALL: London is very sweet and communicates with you. I personally would not stay again due to inconsistencies between the listing and actual place, but it certainly is a good place to stay if you are low maintenance and just want an affordable and clean no-frills place in a good location and can sleep like a rock anywhere.
THE BAD:
-The listing advertised a "comfortable king bed", and pictured a king bed in the corner of the room with lots of space surrounding it. We arrived to a large blown up air mattress (that was not requested), and a plastic covered mattress on the floor (I believe it was full or queen sized, and was literally placed on the floor with no frame, box spring, etc). The two beds took up almost all of the usable space in the room, and blocked the entrance to the kitchen. We ended up sleeping on the floor mattress, which was okay for us but certainly would not be enough for someone with mobility or back issues. The walk in closet that was pictured in the listing as somewhat empty and ready for extra storage was actually filled and unusable. The whole point of us getting an AirBnb was to have a place to sleep and store our stuff, both of which were done with difficulty.
THE NEUTRAL OR BAD, depending on who you ask:
-Keurig could not be used since the only kitchen outlets were on the wall, far from the counters (but there's a Coffee Bean just a block or two away)
-Snacks were expired before July 2017
THE GOOD
-The place was very clean and smelled nice. Linens were all clean and available
-London was responsive and modified our reservation right after we requested it; she made sure we got checked in
-Location is great, right off a major freeway and walking distance to all the stuff on Brand
-Check in was a breeze
-Kitchen is renovated