If it were possible to give more than a 5-star review, particularly for communication, I certainly would do so. My wife and I stayed at Vivian's for a multi-week stay and absolutely relied on Vivian's extraordinary communication because we had a few issues during our travels on the way to her place. We were in a car accident several weeks before we were supposed to arrive at Vivian's place, and because of the many repairs needed, we weren't able to arrive for more than a week after our original arrival date. We kept Vivian apprised of our troubles and she was incredibly accommodating and worked with us every step of the way until we finally made it to LA. And better yet, my wife and I then needed to extend our stay, and Vivian naturally helped us there as well. The place is so clean that it feels like we're the first ones to ever stay. It's tidy, bright, and in terrific condition. Vivian even installed screens for us so we could enjoy the cross-breezes. She is a treasure!