I would had given this rental an absolute 5 star review except for that the Golf Cart mentioned in the rental was not available the entire 3 days we were there. I write more about this in my more detailed review on this site. Other than that this rental was perfectly fine. Clean and comfortable. Jacob's communication was exceptional.
Here is my some of what I wrote in my detailed review: The location is a bit far in 'Catalina steps' from the main town, with most of the travel uphill to return home. For all capable beings this is a good work out - but if you have little ones in tow, as we did, it's a bit of a drag, which in turn, can make it more difficult on the adults. Especially when grocery shopping. The golf cart would have been key here and it was the #1 reason we rented this specific place. However, we learned the morning we were to check in that the golf cart was inoperable due to a brake issue. Jacob was apologetic and offered us a refund of $50 and also to waive the city tax that is automatically charged to your card after leaving Catalina.
Although I am thankful for the safety considerations and for the $50, I felt that Jacob should consider giving more of a refund considering the costs to rent a golf cart on Catalina - $50 covers only 1 hour, on one day, for a 4 person cart, which is the type of cart that was offered with Jacob's rental according to Airbnb. After discussing, Jacob offered me an additional $50, for a total of $100 + the city tax, which I appreciated.
Jacob's communication was fast and direct and that was very helpful.
I recommend, to any future renters who may be depending on the the golf cart with this rental, to call ahead and make sure that it is in working order.