We stayed during a weekend of freezing temperatures at night and were not told that the heat was broken at the house until after we had asked the host about it after the first night of having no heat. She offered space heaters, but since you can’t leave those on all the time while not at the house, it was impossible to get the home to a comfortable temperature. The host refused our request for a partial refund, which seemed unfair given the circumstances. The texting we got from her was also very confusing. I got a text asking me how my stay was right after I made the booking (a month prior to my stay), then got one asking how I was settling in before the access code was ever sent to me to check in. I’m not sure if it was a bot, but it seemed to make no sense. The mattress in one of the rooms was hollow in the middle and uncomfortable, as noted by others. Aside from those issues, the home was as advertised and the stay would have been fine absent the freezing temperatures inside.