We had booked this townhouse as participants in the Malibu Triathlon, so having a place to stay where we could get to our race at 5am with as little stress possible was a high priority, to say the least, and this property seemed perfect for our group of 6.
Amora was difficult to communicate with, from the start. Upon receiving a pre-approval to book, I proceeded to reserve the listing, and it was cancelled due to lack of response from the host. It took multiple attempts before one of my reservation attempts was confirmed. I received duplicate messages about check-in/checkout time, but aside from that, there was no communication leading up to the arrival, until I contacted her to confirm our expected time of arrival. Even then, it took a day before we were hastily informed that the host would no longer be able to accommodate.
Note that this message came less than 24 hours before our race (the day OF expected arrival), and not only informed us that the place was not prepared for us but went on to suggest that perhaps we could try staying in a motel up the road. With the volume of visitors in the Malibu area, it was impossible to find any kind of vacancy at a comparable price. We were forced to scramble for accommodations for the 6 of us last minute, and ended up over 30 minutes away and separated (versus the 5 min distance that we booked this place for originally).

I understand that there may have been a family emergency at this time, but I believe this behavior demonstrates that the host did not prepare ahead of time with the guests in mind. If an emergency had come up earlier, it would have been helpful for us to know then. If it JUST happened, then it means they had waited until the last minute to prepare for us, and therefore couldn't get the place ready in time. I'm sure the home is lovely but unfortunately we did not have a great host experience.