I don’t know why I didn’t see the reviews about this listing before/when I booked. The only thing about this stay that was as described was the location. The kitchen is located in another building on the third floor - which would have been *really* great to know as someone with a disability. It also would have been great to know this information in under 3 hours - which is the time it took the host to answer my text asking where it was and how to access it.
The place had NO amenities. There was one roll of toilet paper and a bottle of used Soap/Body wash in the shower. There were old towels, even the “bath mat” was a paper thin foam pad from the $1 store. The patio had not been cleaned - there was dirt and dust all over. If you sat down in the chair or hit the railing or outdoor retaining wall l, you were going to get an imprint of dust/dirt on you.
The walls are PAPER thin. I gave the “neighbors” over an hour to come in, be heinously loud, shout across the unit, slam doors, blast the tv, etc., before complaining to the host. When I called it went to voicemail. I got a text that said he was on the other line and I needed to leave my name and a message via text.
The host yelled at me for “waking him and his family up” to complain about noise that was “fabricated.” He said he was there and there was no partying or noise etc. and that his video cameras “saw everything” and there was nothing. He sent a “tour of the property” video to me after I said I STILL heard the people, and it included an over the fence shot of the front door of the unit (with the lights on) and 2 cars in the front driveway. At this point, he also accused me of parking my car in the front driveway. (I hadn’t).
The video doesn’t have the host in it, nor does it even show where I - myself - had parked nor does it - as he says - have time stamp or date. Adding **narration** to a video doesn’t mean the video was taken at the same time/place he said it was.
Even still, he called me **a drunk** and asked why I was “making up fabrications” that “don’t fly” because he didn’t hear noise. I’m 99% certain HE and/or HIS FRIENDS were making the noise, because after I told him I was not comfortable going to a strangers door in the middle of the night asking them to keep it down - the gate slammed shut, the car from the front area left, the shouting across the room dissipated, and I was able to go to sleep. But, this was only after 10 minutes of *arguing* with the host to actually BE a host and handle the property.
I was afraid after reading the reviews that he would accuse me of ruining something, so I took copious pictures of the room before I left. I reported him to AirBnB and this listing is *supposed to be* turned off. I felt unsafe and threatened and abused staying here. I am reporting this host and AirBnB for unsafe conditions and false advertising. This man should not be allowed to bully paying customer who ask for the MINIMUM of guest services. It’s not OK to accuse a guest of being a drunk liar when she complains about noise violations on the property. Sending a 30 second video of a door and a fence from 20 feet away is NOT the same as coming to property to check the noise complaint. Although, after thinking about it, I’m glad he didn’t come to my room to hear/see the complaint for himself because he’s a horrible host and I would have felt even more unsafe and abused if he’d actually SAID to my face what he put in a text.
This person is dangerous and aggressive. Do NOT put yourself in harms way. If you experience something similar, make complaint within 24 hours or AirBnB will claim you didn’t report it fast enough and not give you a refund. Report this person’s listing, document your experience (I did - took copious pictures because I was afraid he would attempt to say I was a “horrible guest” and “destroyed his property.”)….it’s NOT OK to have an experience that was so aggressive and abusive that you feel you need to “cover your ass,” on the way out by taking pictures of the property in the chance the Host I’ll continue down his path of irrationally accusing you something like 100s-1000s of dollars of damage (as it appears he’s done to others who have complained in the past).
I am really an easy going person. I could have gotten over not knowing about the kitchen for 3 hours because I had dinner before I showed up and was only there for a night. I brought my own toiletries (though not TISSUE PAPER THIN toilet paper), so I could have gotten over that too (though there was not a blow dryer that I could see - as was listed). I didn’t even bother showering though - so I didn’t need it…but HAD I needed or wanted it, it seems like I would have had to go upstairs in a different building to get it - and potentially wait hours before having access to it (given that 3 different units share the same bathroom). I could over look the fact it’s run like a hostel - but it didn’t feel SAFE. What I can’t overlook is the non-communication and the accusations and potential danger the host put me in, asking me to go out at 1:30 AM to tell my neighbors to stop making noise. I was assaulted in my own home for **asking** someone not to park in my **assigned** parking