Anna did a great job with booking this unit for my trip. She answered all my questions in a timely manner. Alex worked with me when I arrived and made sure I was settled in and comfortable. There was a mixup of units on the day I arrived, but Alex was very clear in communication and made the issue non-existent in my eyes - they actually upgraded me to a larger unit for the trouble. Overall its a beautiful and clean unit with a great location in DTLA.