I cannot even begin to tell you how awful this company is. We booked a rental in Los Angeles that looked really lovely online. The pictures looked beautiful and sparkling clean and I was really excited to come stay there. NOT THE CASE when we arrived.
As I was walking around the house, I could see dirty foot prints from previous guests on the floor. I happened to see it when the light from the sun was cascading across it and it was undeniably gross. I couldn't even believe how many disgusting spots were all over the floor. The floors were not shiny like they were in the pictures... They probably had not been mopped in a month or two. Yuck. Then I walked upstairs to look at the bathrooms. The bath mats were matted down. They were clearly not washed in between guests. As a woman Who is a very clean person myself, I know what bathmats look like after they've been laundered and when they haven't. It doesn't take a degree to see that these were not laundered. That is so disgusting. Then I looked in the showers and there was just nastiness around the perimeter of the shower. It was NOT HYGENIC AT ALL. It was so disturbing.
There were also hand marks/ spills on parts of the walls. I asked the guy why there were marks all over the walls and he said " the walls are sensitive". Sensitive? NO. DIRTY. This house was supposed to be some "luxury" rental. NOT EVEN CLOSE. At first glance it looks ok but once you really look at the place it's dirty and unwelcoming. We didn't even check in because of the filth of the house. WE COULD NOT EVEN CHECK IN BECAUSE IT WAS UNHYGENIC. Yet these people people at this company tried to lie to Airbnb and present them with pictures saying it was clean. Just awful. They basically are trying to steal our money now. Thieves are what these people are. Do not waste your money on these unhygienic disgusting rentals from these dishonest people. "Living the dream"? No. This was a NIGHTMARE.