Paul is very responsive and friendly. The place was perfect for our trip to the Rose Bowl. The location was easily accessible to many things around the area. We were able to check in earlier than planned and that was great for our schedule. There were many personal touches including a welcome basket of fruit and snacks. The price was a bit high but understandable considering the time of year and the events happening in the area. Would definitely stay here again if we are ever in the area. Place had everything we needed as if we were staying in our own home. Would definitely recommend.