My partner and I stayed at The Custom Hotel over this weekend. The listing on your website put us under the impression that the hotel would be very nice but once we arrived we were shocked by the actual state of the hotel. The hotel was under construction and in no review of the hotel was it mentioned that it was currently under construction. There was only one entrance for the hotel and it was around the backside of the building. The area was poorly lit and required you to walk through a dark alley way on the side of Ralph’s to gain entrance to the building. In the lobby area the floor was not finished with proper flooring. Instead it was covered with temporary flooring pieced together with tape. The ceiling of the lobby was exposed, and you could see wires and the ventilation system. The elevators were dirty and rundown. The elevators were making extremely loud noises which frightened us because it made us believe they weren’t safe
for use. If we were not on the 9 th floor we would have used the stairs. The cover for one of the light fixtures in the elevator was removed and one cover was lifting. In one of the elevators it had wooden boards around the buttons. The hallway floors were dirty and you could see shoe prints from workers boots all throughout the halls. The shower didn’t have a proper door on it and water was getting all over the bathroom floor. In the day and night you could hear sawing presumably from rooms they were still constructing. The pool was undergoing “renovation” at least that’s what the man said at the front desk had said. There was also no fitness center in the hotel which I was looking forward to using. In the lobby area the floor was not finished with proper flooring. Instead it was covered with temporary boarding covered with tape. There was no security whatsoever and some rooms that were under construction were left open for extended periods of time. Due to our time sensitive schedule for the Martin Luther King Jr. weekend, knowing it would have taken time to relocate our stay, we decided to painfully remain at the Custom Hotel for the weekend.