The key was waiting for me on the private entrance door when we checked in. The room was clean and there were instructions waiting for us to use the tv or access wifi. Ethlie was friendly and available whenever we needed her. The bed is a little small for two adults to share. And sound from upstairs does travel down because there's only a cage door separating you. This wasn't much of a concern because we were mainly there at night and by then the house was quiet anyway. Really good location, Universal was less than 15 minutes away and most other popular locations were no more than 30 minutes away. All of the amenities she described were available including a washer and dryer which greatly increases the value in my opinion and she even let us take lemons from her tree out front. I highly recommend you consider this place, great value for what you're paying!