I didn't actually meet Oliver. My flight was late and I had to go straight to my job site. The key was in a lock box and the parking permit was readily available. I had stayed close by before, so I knew what I was doing and knew my way around. Not a big deal. It was more of a hotel type experience than staying in someones home. There is a second unit on the same floor that was occupied while I was there. Everything was comfortable and very clean. It was as described. Only wish was a face cloth and hand towel as part of the "linens". I would have brought my own, had I known. CA is in a drought so I only used the one bath towel and didn't want to use the other for my hands and face.