First off Wendi herself was amazing! She had a cupcake (complete with candles) waiting for my daughter at our check-in for her birthday! Then she helped us out with some problems we were having with tickets to Universal and saved the day. Check-in was quick and easy and afterwards she gave us complete privacy but responded quickly when we needed. The space was spotless and exactly as advertised. I couldn't have dreamed up a more perfect place for our 4 day stay!