i don’t understand why theres a cleaning fee when the floor was so dirty that my socks were pitch black.
my first night was dreadful. i was up all night because whoever lives upstairs was blasting music, stomping, walking around in heels, running —- the walls were that thin that i could hear everything. i even woke up from my sleep several times from loud thumps and i sleep like a log.
also, it was steaming hot. theres no thermostat in the room to control/manage the temp. I couldn’t take it anymore so texted the host at 5am and never heard back until 13+ hours later!!! they didn’t even call, just texted saying they checked it and it worked fine, but i tried to explain that during the day im not there, its at night that was the issue. later he told me theres one thermostat that is outside their apt down the hall??? by then my husband and i booked a hotel and alexio was kind enough to offer us a refund for our second (last) night which i NEVER received.
i’ve sent several texts and they’ve gone unanswered. NEVER EVER staying here again.