Boutique Hotel on the Come Up with Phenomenal Customer Service!
Ana, at the front desk, explained the hotel just opened in Dec, and they ate working out all of the kinks. With this knowledge, I now truly do understand. Everyone whom I’ve encountered, the entire staff, Jay, Will, Ana, went above and beyond to accommodate me and my guest. The things that happened were not done on purpose and couldn’t have realistically been avoided. Ana was my angel for the day, she connected with me and spoke such positive things over me and my life, and my business venture. I truly appreciated my entire stay based on the level of customer service I’ve received. All of my issues were resolved or have already passed. Ana was the cherry of my day, she washed away all negative everything. What an incredible experience. More excellent excellent customer service from Will at the front desk. He did everything within his power to make things right. He fixed our clogged shower, came back to gather our towels, and brought back two new sets, water, and toilet paper because we were running low. He was kind, courteous, and apologetic for issues that had nothing to do with him. Thank you for having staff members like Will. I’ll forever rave about your customer service.
I look forward to seeing what you are looking like this spring. The natural wall of succulents and moss was a genius, zen like touch. Gives the entrance a spa feel. Many Blessings.