Alec and Hannah are about there $$$ and not the customer. I get it! It’s a business but sheesh..
Yes, I didn’t read the fine print regarding the refund policy but the host still have the power to provide a full refund or at least a portion.
I accidentally booked their space not knowing that there was a max occupancy of 4 guest. I called 10-15 minutes after booking explaining that it was my girlfriends bday and I would need to book a space that will accommodate more guest (I’m talking 8 people max). It’s was my girlfriends bday and she wanted her close friends around until night fall and Alec and hannah was stern on both the number of guest so I needed another space. No sympathy or understanding from Alec or Hannah and instead mentioned that no refund will be given due to the Air bnb policy. They doubled downed and said they couldn’t give me any type of refund even if they wanted to due to this policy. That’s a lie!
I didn’t step 1 foot into their space but yet I’m at a lost of $650 dollars. One expensive reading lesson to say the least
Thanks