The area and the front desk employees were nice. The room we stayed in was dirty, it did not have a trash can and we had to ask severally via the front desk and the Sonder and Airbnb app before we recieved one. This Airbnb room is within a hotel and for our entire stay we did not receive any cleaning service. The guests in the rooms surrounding ours were loud and employees although, kind and welcoming, took over 24 hours to respond to requests and complaints.