Heather was extremely responsive (within 1-2 minutes) to my questions, and quickly accommodated my request for an extra space heater, as it was unseasonably cold during my stay. On top of that, she had water bottles already chilled in the fridge, and even had the unit ready for a slightly early checkin. I would note, however, that there is no door on the shower. For a single person or couple, I'm sure this is not a problem. For others, just plan accordingly to avoid any privacy concerns within your group.