We’re very grateful that Arilo was able to accommodate our family of 6, however our stay was uncomfortable to say the least. Unfortunately after almost 10 years of using Airbnb we’ve never encountered cleanliness and safety issues like what we experienced with this stay. I’m not one to leave negative reviews but I think it’s important for others thinking of booking this place to know, especially families.
Everything was dirty, from the linens to the walls. The linens were covered in hair and crumbs, there was hair and dust all over the floor, the mats throughout the house were filthy (including the bathroom), there were roaches and roach droppings around the windowsill, the toilets were dirty, the towels smelled dirty, the comforters and curtains had odd stains, there were spiders and webs hanging from the ceiling, the doors and handles were dirty, the shower glass door looked like it hadn’t been cleaned in a long time, and much more. In regards to safety, there were dirty wires hanging and laying everywhere and the “second bathroom” had exposed electrical, the mirror in the bathroom was hung up with tape and about to fall off, and more.
In the age of Covid it’s crucial that cleanliness and safety be a priority for hospitality services and unfortunately that wasn’t the case at this Airbnb. After reaching out to Airbnb and the host we agreed that a professional cleaning service would be sent to clean the house but it looked the same when we got back. We tried looking for another place to stay but there wasn’t anything available in the area so with a family of 6 we had no choice but to stay there. Airbnb did refund us the cleaning fee which I don’t believe was enough for the horrible experience we had and the high price we paid to stay there.
I hope that Arilo is able to clean up her place because it does have the potential to be beautiful and welcoming.