Sharona was very friendly when I was making the booking and also greeted us upon arrival. She showed us the loft and then left us to enjoy. The loft was very clean and had everything we needed. The neighborhood is very nice and was in a great location. There was one minor issue that is out of the owner's control. The back side of a small shopping center is located behind the loft. We had the bedroom window open at night and as the stores/restaurants closed, there were people taking out the trash, hosing things down, etc. about the time we were trying to go to sleep. The noise did not last long, though. Other than that, we loved the loft and will definitely try to book it again the next time we come to L.A.