Very clean and bright clean towels and wash clothes were provided immediately after request! The only problems we had were with the two balcony doors having no locks which left us very uneasy about our belongings, the sink in the bathroom drained so slowly that it filled all the way up with water in minutes, and when we got there the only outlet that worked was the one in the living room. There is fortunately a breaker box in the bathroom that fixed that problem for us quickly. Other then that everything was great