I never actually made it to the property. My wife and I were trying to salvage a vacation that was marred by emergency rooms and difficult, last-minute travel arrangements. We were meant to travel to Belize but an emergency as we were standing in line to check-in ended that trip before it started.
We decided to take a quick trip to Catalina instead. We booked a condo through a competing vacation rental service. It was nice for a couple of hours until the construction began next door. The following day the hammers and banging started at 7 am. We had to get out of there. This was not what I considered an acceptable situation.
We began searching for an alternative and this property was available and looked beautiful. I began the booking process, paid the fees for our stay and began signing and completing the contract.
As I was signing the contract, our dog-sitter called and said our 15 year-old 'puppy' was injured. We could hear him howling in the background. Needless to say, we needed to get home as quickly as possible. Catalina vacations immediately refunded all of my fees, even though I had booked, and cancelled the same day. They also sent a couple of emails to see how my wife (a whole additional story) and pup were doing. It was a very welcome gesture and a very stressful time.
This is the kind of customer service that makes me want to return, and I definitely will. This is an outstanding unit in a condo group that is typically a difficult walk up and down anywhere from 20 to more than 100 stair steps. Having to negotiate only a few steps to the door makes this condo very unique and worth every penny.