One of our worst check in experiences ever… Upon arrival to LA, we had to contact the host about our check-in information. The information provided was not clear and very vague. We had to call the host, and reach out to him for everything, when it should’ve been provided to us automatically. It is very unprofessional that we had to communicate with another person to arrange to get the keys for the Airbnb. We had to drive to several locations across LA due to the WRONG address on the posting, and to pick up the key from some other lady. This is unacceptable and completely ruined the beginning of our vacation. We hope in the future the host is able to communicate and properly list your postings.
We booked it for 5 guest, we only had 4 towels and no toilet paper. We were provided no information on how to access the building, where to park or anything. We are completely dissatisfied with your service and will be warning people before booking this.
DO NOT BOOK THIS PLACE UNLESS YOU HAVE A CAR AND KNOW YOU WAY AROUND LA.
POOR COMMUNICATION
POOR SERVICE