Mary was so kind and great with communication, she made the experience easy for us, the location was great, very close to the Metro and walk of fame etc.... Room was just like the photo, clean and tidy, great bedding, shared facilities were basic but always available and clean. The area late in the evening (after 9pm) was a little overwhelming perhaps not ideal if you are travelling with children but perfect if you are on a budget and need somewhere reasonably priced and close to Universal Studios.