My sister and I booked unit #10 of this apartment complex for 13 days. I was getting a surgical procedure nearby and needed to recover in bed afterwards.
Things started off on the wrong foot – when we arrived, we were unable to get into #10 with code provided, and could see that there were guests inside. After calling Nick (the host/manager), we were told that these guests had booked another unit but somehow gotten into #10, and that there was no choice but to let them stay there. We were told to go to #2 instead, which at the time seemed fine, aside from the fact that we preferred #10 as it was in a more secluded upstairs area. After multiple phone conversations, we never got a good answer as to how this mix-up occurred, since guests need to be given a code to access a unit.
After a day or so in #2, we realized that it had a number of problems. First of all, the surfaces were not clean, and within minutes of walking around the place, the bottoms of our socks were black with dirt/dust. I called the host to ask them to send a cleaner, and was told they would come between 11-4, but they arrived at 10:30 when we were unable to let them in. There was no follow up to try to reschedule. Secondly, we noticed at night that there were tiny little bugs crawling around the kitchen area, around 5 per night. I suspected that they were baby cockroaches, and that was confirmed towards the end of our stay when full size cockroaches started appearing. The number of baby cockroaches suggests that there is an infestation in the building. Finally, since we were given the wrong unit, not enough supplies (paper towels, toilet paper, etc) were provisioned for the length of our stay.
All of these problems were exacerbated by the poor communication from the host. Despite putting us in the wrong unit, the host never reached out proactively to see if anything was needed. We had to reach out for every single thing, which was difficult as we were busy managing my recovery. After I confirmed that there were cockroaches and texted the host, there was no reply at all. We ended up buying roach traps ourselves.
Ultimately, we ended up staying and putting up with the problems because I was in recovery and was unable to move, and didn't have the energy to fight a dispute. If you do stay here, make sure to keep all your communication through the Airbnb messaging system in case you need to resolve an issue.