I booked this place SUPER last minute (less than 24 hours before) due to last minute travel plans, and they were wonderfully accommodating! Constance was having issues with the AirBnB app and wasn't able to access my messages letting her know that I was running late, but she was incredibly efficient and reached out to me directly! I found that personal touch really welcoming, and she gave me super detailed instructions on how to get to her place/access the key/etc. The room I stayed in was well decorated, and the futon is more like a bed - seriously so comfortable! I totally recommend this place for anyone who needs a spot near the airport or wants to enjoy Long Beach (the place is perfectly located for all activities).