We loved this house and it’s a good deal for the money. (We paid about $175/night, which were off season rates.) If we could get inexpensive rates again in the future, we would book again because the location is great and the house is spacious enough to comfortably accommodate a group of four. However, there were problems and here’s a summary of them.
Evolve did not communicate well pre-check in about issues we encountered. Here is a list of some of the issues Evolve did not mention pre-check in or even upon check in:
1) One of the two bathroom sinks did not work (no water).
2) The living room tv did not work.
3) The internet was very weak so it was not consistently usable.
4) The quality of the pillows was poor in that they were all very dense and too hard. I had a horrible night sleep the first night because of this.
5) Upon requesting information to help us create a plan of access to the house for my 94-year old mom (she uses a walker), Evolve responded in a written message they were not on site so they did not know. They should have connected us with the on site property manager who could give us this information.
On our second night, the local property manager told us to fix the tv by unplugging and plugging in the cable box cables and to fix the bathroom sink water problem by turning the valve under the sink on and off as needed for water until a replacement part arrived). Also, I requested a less dense, fluffier, softer pillow and a member of management team quickly brought one over. The local management team was very helpful, but I don’t know if they will keep that better pillow on site for future guests.
Regarding the plan of access for my mom, the house was close to the adjoining street where cars were permitted so she was able to walk there with her walker. If she had not been able, we could have pushed her there while seated on the walker. If Evolve had connected us with the local property manager when asked, we would have been spared worry.
The house was older and had lots of paint chips. Also, many of the window coverings had to be lifted up and removed from the hooks on the window frame before the window slates could be opened. This was a little annoying, but overall we didn’t mind because the price was right. If you’re not picky about these types of things and you get a comparably good rent, you’ll love this house too.