Where should I begin? I rented this apartment for my mom and brother so tjej would stay close to me on their vacation. However, the ther tenant (her brother door to door) was well aware of that the place was full with rats and they woke up to noises and had trouble sleeping. We cancelled but were unable to get the money back. We lost a whole day of vacation sightseeing together and had trouble finding somewhere ok to stay with this short notice.

The inconvenience left us with additional expenses and trouble, and no money back as promised upon cancellation.
The only good thing with this I guess would be the quick response…