The 2 stars is for the responsiveness of the host/owner. Got this airbnb for my parents and my sister and her family for the holidays. The pictures were not accurate, the place in real life was pretty run down, could use a fresh coat of paint on walls. Couches could be cleaner. We had to request extra towels, extra plates and mugs and hand soap because there was only hand sanitizer. The feeling when you walk it wasn't COVID19 clean. Appreciated the soaps and shampoo but they were all opened. There wasnt enough trash bags. We ended up having to go out to purchase on our own disinfectant bleach, lysol, new soaps and disinfectant wipes. Again the 2 stars is because the host was very responsive. The state of property isnt worth the rental rate value.