Doris was amazing! I had originally booked a 3 bedroom for my family, but when that house became unavailable due to maintenance, she notified me immediately and placed them in an even nicer 4 bedroom house that they loved.
My husband's family also rented a house through AirBnb and their host cancelled 1 hour before. I emailed Doris and within minutes she called me with a house they could stay at. Doris went above and beyond and I am so grateful my family had a great time.