1) the jacuzzi didn't work when we got there. We asked to fix it and said the app was down they would fix it next day. asked how to set it manually, they didn't know. so first day no jacuzzi. Ended up doing it ourselves.
solution: make sure the jacuzzi is on or at least working before guests arrive
2) forgot to give alarm code to assistant. we went to dinner first day and put alarm on as requested by house rules. got back home at 11 and no code. assistant had to drive to house to open, making us wait outside 30 min.
solution: give code to assistant
3) asked what time we arrived. we said 1 pm. assistant texted us saying she can check us in until 2pm. we ran late. became nightmare to check in. he asked if we were OK checking in at 8:30. people coming out of town might encounter problems and not make it on time.
solution: increase check in flexibility.
4) full of ants. as someone mentioned above.
solution: get pros to get rid of ants or tell people ants will be present on you.
the experience was good but given the price you have to do better. save your responses to constructive criticism (which is coming) and fix your problems. delegate better.