Beautiful room but the worst reservation department ever! I reserved two nights at the hotel and after speaking to a representative I decided to cancel the second night and give my daughter the option to stay the second night. Well Airbnb canceled the first night and kept the second night. I noticed the mistake immediately and called Sonder and reached out to Airbnb and let them know immediately of the mistake. I started communicating with them at 8 o’clock in the morning and when my daughter got there at 7 o’clock at night they still did not have the reservation corrected and would not let her check in for hours (she had to wait two hours). I spent 92 minutes on the phone with Sonder trying to correct all the problems and cancel the second night, but they would not cancel it in their system. Exhausted from the stress of it all, we decided to go ahead and have her stay two nights - just so she could get checked in and stop worrying about this stressful situation. The next morning she started receiving messages in her email that she needed to check out. I was back on the phone with Sonders, all while messaging Airbnb with no response. Oh and also it’s $31 a night to park your car there - no mention of that on the website. Worst reservation experience of my entire life