This Airbnb was in the top price range that we had paid during the holiday in the USA. It was in a good location, Private Drive, back garden and the neighborhood seemed very quiet most of the time. Our experience was a bit of a mixture, some of the utilities were showing their age, the fridge freezer was very old and leaking water, the ice cube and water dispenser were not working. The dishwasher was also very old and although working, was not working particularly well. The accessories in the kitchen were adequate apart from the two frying pans that were dangerous as the handles were not secure and the pans would rotate while you were holding them, they were also in very poor condition regarding the surface that you cook on. This Airbnb Is run by a company, although the contact Kathleen, was usually very responsive, however, when we had a more serious problem I could not get a response. My initial phone call to Kathleen went to a recorded message where I was given another contact name and phone number for emergency, I phoned this and yet again I received another name and contact number, and yet again when I phoned this number I got another recorded message telling me for emergencies to send a text to Kathleen. I then phoned Airbnb and even they could not make contact, however, they gave her a deadline to respond to, after-which they would have allowed us to leave immediately and make a refund. After this deadline was given we received a response from Kathleen and they were able to come round and sort the problem out, however it did take a lot of my time in the morning to resolve it.
We did receive a generous refund of one days rent. Before we rented this place, we stayed in another similarly priced Airbnb, that was absolutely perfect in every way and therefore we felt while this place has the potential of being a top quality Airbnb at present it has many failings and therefore we would not recommend it until they are resolved.
For this Airbnb to be in the top price range of houses, it really needs some personal attention to detail, and replace the Aging equipment etc. Communication for emergencies should also be improved.