Unfortunately our stay at Sonder (Los Angeles) was not very pleasant. Check
-in is at 4 o’clock, we arrived two hours early, they told us we couldn’t get to our room earlier than 4, but the disappointing part was that they were checking in so many other people and taking them to their rooms before 4 o’clock. When we finally asked the woman at the front desk why they were checking in other people she asked if we had paid a $25 fee to check in early and I told her nobody ever told us that we had the option to do that, on top of that she was very rude since the beginning. We finally got to our room and at the end of the day when we wanted to just sit down and watch TV after a long day we couldn’t do it because the Roku which you need to be able to watch TV wasn’t working, we had to spend about two hours trying to fix the Roku with somebody from the reception at the hotel. Then we were also told that if we want the room to be clean we needed to let them know ahead of time, so we did ask them the night before to have our room clean for the next day. Then the next day we come back to our room after a long day and nobody had cleaned the room. We went to the reception and asked what happened and the woman at the reception said “I don’t know why didn’t you ask us earlier during the day before our cleaning crew leaves for the day” - first of all a very unprofessional answer, second we asked late because we just had come back to the hotel since we left at 11 AM that morning. The next day I found out the reason why it wasn’t clean it was because the request was never made. So that day I made a request to have the room clean again for the following day, and then the following day happens, we go back to our room at the end of the day, and you could tell all they did was change the sheets and the towels, they never cleaned anything else because the trash was still in the bathroom, the sink was dirty and there was dirt all over the floor. By that time we just had to give up, I didn’t have the energy anymore to be asking why there had been so many issues since the beginning. Unfortunately I won’t be staying at this hotel again!