I was there for 2 nights, so it was kind of a short time. But during my stay, Helen was very attentive and was very responsive to any questions that I had. I drove from the Bay Area to LA, so my check out time was pushed back a few hours. No worries though, because Helen arranged for someone to let me in. This was my first using Airbnb and I was very skeptical. But, Helen changed that and I have no complaints. I'd stay there again.