My boyfriend and I needed a place to stay and had to check-in late and the hosts was more than accomodating (very good communication before our stay). I didn't get to meet Matthew but I did get to meet Jonathan upon checking in---he was very warm and inviting and was available for any questions we had. He was also very fun to talk to, offered us things to do in LB during our stay, and moved our car in the morning. The place is very cute and cozy and though there was no AC in our room during our stay, they made sure our sleep was as comfortable as possible. The bed is soft and the rain shower is wonderful. We really enjoyed our stay.