This feedback and review is based on my experience. I can see they are trying but unfortunately this was a terrible experience with bug bites, dog hairs and hair in the bathroom. When my mother and I arrived, we had to wend our way passed their two parked cars over the lawn, through the driveway and up to the side gate. Martine was sweeping right next to the gate. Martine did come over and helped carry my mothers suitcase and I thanked her for it. We then traveled passed the garage, through the back yard and to the guest house. I could see Martine and her husband tried. There was a booklet and a key with a flashlight since you do have to wend through the back. However, and this is very important for everyone to know, I slept on the couch and woke to 19 bug bites all over my body! I have seven on one arm alone and some one my forehead which was great since I came down for a big interview. The bites were big they could have been spiders or fleas. Also,the carpet in the living room, in front of the couch was covered in beige dog hair as well. When I got up (barely slept) I took a shower and saw black short hair on the shower walls and in the bathroom sink. My mothers bed was very firm. Martine was in front sweeping or doing the laundry a lot during our one night stay. I believe she may have been used to a lot of interaction but I like to keep to myself. The bug bites, hair on the floor and in the shower made the entire stay in LA terrible. I have the bug bites still. And too be noted - I never get bitten. My mother and friends get bites all the time so to get so many was a horrible experience. My suggestion would be to vacuum, bug bomb the place and to wipe down the bathroom area. I choose Airbnb so I can feel at home and cook, in this respect, they had pans and utensils to cook which was good. However with the bites, my entire trip was not good.