Poor customer service and communication. I tried to cancel (for a legit reason) 4 days before but they wouldn’t let me because their arbitrary policy only allowed cancellation for a full refund up to 5 days before your reservation. I received one word answer/sentence and they deferred to Airbnb (who also weren’t helpful). I reached back out to them and it was radio silence. According to the actual hotel’s website the cancellation policy is up to 3 days before. So technically, I could and should have received my refund. Again, poor customer service.
I refused to let them keep my money without actually providing their service so I ended up going to LA even though I didn’t need to anymore.
Their bar/lobby that is depicted on Airbnb or website does not match reality nor was there a worker. If it was self served I missed the memo but it was unkempt.
I appreciated the check-in process and pet friendliness. Quick, easy. Wasn’t really sure if they were going to reach out and send the code though but they pulled through.
I took videos and pictures of the room and stained carpets just in case they wanted to come back and charge me for something I didn’t ruin.
This place has a lot of potential - sad for whoever is in charge trying to run the place.