SAVE YOUR MONEY AND RUN AWAY. Hands down the worst experience I have ever had with Airbnb and it was so bad that I am not sure if I will ever use Airbnb again.
We arrived at the apartment at 8pm after a long day of traveling to find the apartment at 57 degrees. We immediately reached out to Maria who advised us to turn up the thermostat that was already on 82 when we got there and to plug in SPACE HEATERS to warm the place up. We stayed for an hour and the apartment only warmed up 1 degree.
This is in addition to the place being SIGNIFICANTLY dirtier and overall more tore up than portrayed in the images. It was so cold (and smelly) we had to leave and go to another hotel for the night since it was already 9pm. We reached out to Maria again to try and get some sort of refund since we could not stay at her place secondary to the temperature and filth and she refused. She then lied to Airbnb and said that the apartment was warm and we didn’t reach out to her so Airbnb refused to give us any of our money back despite not using the property at all due to its condition. We really wish Maria would have at least been willing to give us some compensation in any form since we did not stay at her place or use it secondary to her poor management. This is all on top of the neighborhood of Venice being significantly unsafe at night, per our experience of almost getting mugged and Santa Monica PD telling us to not go out at night. Save your money (or spend more) and get a hotel from one of the many hotels in town that have security as well as clean sheets and a WARM room.