This property is managed by a miserly company that i recommend you avoid. Things you should know:
1. The company is constantly trying to push you from the Airbnb site to their special portal, where they require extra personal information, extra documentation. extra payment, and you have to sign on to additional terms/conditions. This is annoying, time-consuming, and even if it’s legal (which I’m not sure it is) it’s not in the spirit of Airbnb. Other reviewers mention the same - I should have taken more notice of them before I booked.
2. The most complicated check-in process I’ve encountered in 10yrs of using Airbnb. Unclear instructions, all through their own annoying portal.
3. The company gives you no leeway on anything - no early check-in, no bag storage, no late check-out. We had a family emergency the morning of check-out, so I offered to pay for an extra couple of hours - they didn’t have a booking that night, but still they said no, I must pay the full extra night or else a penalty of $35 for every 30mins late.
4. When we arrived, the apartment wasn’t stocked - we were staying for 7 nights but there was 1 bin liner, 1 dishwasher sachet, 1 washing detergent sachet etc etc. On this, I emailed and fortunately the cleaner dropped off some more and he was really kind and lovely, I felt bad for him that he has to work for such a penny-pinching company.
5. On the upside, the apartment is well-located, clean, modern, and the photos depict the place accurately. Although the sofa is very uncomfortable. And the beds are very low profile, more like futons, less than 1 foot from the ground, which is not obvious from the photos.