host did not clean space for me and was unhospitable. I was in room 101, I stepped into the room and I felt the floor was gritty. I wet a peice of tissue and wiped it and it was BLACK.(host mentioned that I did as if the paper is only darker bc its wet but I have a picture of the same super white tissue that is wet as a before....( didnt send that one bc I stopped responding to host at airbnbs customer service agent request.) for someone(host) who admitted "I have work so I can't clean as much" idk why the defensive attitude. as if IM the one who rented HER an uncleaned room during a pandemic.
customer service agent first tried to tell me to salvage the stay and its "just a floor that hasn't been mopped" yea and if the floor hasn't been mopped... what else hasn't been properly cleaned. did they just make the bed without switching to Clean sheets ? high touch surfaces sanitized? I'm not sniffing pillows or putting a black light on anything. so... I also flew there for an event, I told host, "I need to get dressed and I'm missing my event" basically I wanted to attend my event I flew there for and deal with this later.... she said she wanted my answer if I'd stay or not in like 30 minutes(9pm). so she could "rent it out to someone else ". I told her I had nowhere to go and she could see I was a woman alone and it didn't look like she cared at all.
idk about yall but that seemed extremely rude and unaccomodating. so ok..... at this point I'm already inconvenienced now she wants me to drag my luggage back to my car with a cocktail dress on? oh and getting ready? there's an outdoor bathroom we can use and when I tried to use it, there was a huge .... HUGE cockroach. .... I tried to spray it but I didn't have time for it to die so I had to go inside to shower.
it's hot climate but for this to be so common you'd think it would be mentioned. anyways, tldr: I wasn't treated right and I wouldn't come here for unjustified attitude from someone in the wrong and dirty rooms.. I never even got an apology. I was treated as if the room not being clean was my fault. unacceptable behavior and room state.
also I was forced to pay a lot more for another listing bc I had to choose a different place to stay on the spot instead of in advance like I chose this one.
ofc host will respond with a rebuttal, but I have proof and I'm not just making this up. I didn't do anything wrong and I hope I just get a genuine apology after all this.