Richard was very friendly and accommodating. Whenever we needed something he was right on it. The house is well situated for Universal Studios and it was easy for us to get to Santa Monica beach. The house is very cute and sits on a lovely treed lot. The beds were also comfy. The layout is a bit awkward unless you're one family. The master bedroom has no door and the bathroom is only accessible through the bedrooms. We enjoyed our stay and would recommend it.