The check in experience was horrible! This place is in a gated community, therefore you need to pass through security to come in. When we arrived they did not have our reservation paperwork so the guard did not let us in. I had the email confirmation on hand with all the details to get in but they said they couldn't let us in without their end of the paperwork. According to the guard, the paper work had to be faxed days prior to our arrival and they hadn't received anything. It was incredibly frustrating having to wait more than 30 min to check in. At this point we were all exhausted and starving and having to wait so long to be let in was unacceptable! On top of waiting, the taxi left us on top of the hill after about 10 min of waiting with us as he would need to charge us more if he kept waiting with us to get in. We then had to walk all the way down the hill with our luggage! And it was quite difficult to find the place as it was not numbered from the top of the street but from the bottom of the street which was a significantly longer walk for us. After a while of waiting, we finally got a hold of Laura who confirmed our reservation with the guard. I received an apology text immediately and the manager contacted me the next day. However, a simple apology does not make up for the bad experience. The manager blamed everything on the guards saying it was miss communication on their end. But regardless of who was at fault, the entire experience was highly unprofessional. And after doing this for so many years, you would think they would have some sort of system to avoid this from happening. The manager said it herself, that this has unfortunately happened before! Our stay at this place was not cheap so we were expecting a better experience! When requesting a discount for this major inconvenience, we were practically ignored as their response was that this was the guard's fault. Aside from check in, the rest of our stay was pleasant. The view is absolutely stunning! And having access to a golf cart was a major plus. However, the airbnb is very outdated. Needs major remodeling and AC. We went at the beginning of spring so the weather was not very hot but I cannot imagine staying there over the summer with no AC.