Ivy was so accommodating during our stay. We had a few questions on if they had certain house supplies and she was very quick to respond and even gave us very detailed instructions on where to find it in the house. We traveled with our whole family so the house was perfect for our kids. They had many amenities specifically for small children and it was very helpful. They even have chickens in the backyard and gave us fresh eggs every morning. Definitely a place to stay if you are a big family going to LA!