The lady was never there to welcome us at the airbnb. We’ve waited almost 2 hours just to get our place cancel because she never answers our call or text message. She told us to take the key in the lockbox but she never mention that we needed to go at the back of the house to find it. Even after we’ve found the lockbox, we needed a code that was never given to us. At the end of the day she wasn’t reliable. We were treated like dogs & for that she deserve a 1 star rate.