In the beginning everything was going well, Sandra was responsive and accommodating. My husband and I got to the room & decided to put a load to wash because we had just come from a long trip & we were out of clean clothes. I messaged Sandra & asked where to find washer & dryer & she responded fairly quickly. She sends a message again saying that she would only allow one load because it was already late which we understood and that’s what we did. However, she proceeded to say that both washer & dryer were complimentary & given to guests that stay here more than one night & that her place was not a laundromat. My husband & I were bothered by this since we are paying all the fees to stay the night & shouldn’t be treated that way. The following morning I woke up early to put the clothes that we had washed in the dryer because we followed the rules & made sure not to keep washing past 11pm. I put one more load in & she messages me to tell me it would be the last or we would get kicked out.