It’s hosted by a third party system that doesn’t actually respond to you just sends automated messages it seems. There was no hot water in the entire apartment for the duration of my stay and the toilet would run indefinitely if you didn’t hold the handle for a few mins to get it to stop. We had to take cold showers and wash dishes with cold water. Really that was the biggest downfall. Otherwise it was decently clean and location is convenient. Won’t be booking again due to the lack of hot water.