After confirming the reservation and check-in time with Donna I was shocked when she was unresponsive during the specific window we agreed on for check-in. We waited at the house, attempted multiple forms of communication (2 emails, phone calls, and texts) and did not get any response. The Airbnb team was also not able to get in touch with Donna either, and we ended up having to scramble to find a hotel late at night. This ended up costing me an extra few hundred dollars and valuable time for me and my colleagues.
If you are going to require communication at the time of check-in for your guests to get into the house (she asked for an emailed photo with ID at the house to prove it was me) then you need to be responsible and accountable to your guests.
Donna put myself and my colleagues in a stressful, disruptive, and expensive situation.