George was responsive and friendly. Needed two keys so had to ask for an additional key. Condo doors and elevator a challenge at check in and out as everything requires the fob. It needed to be left in the condo which met we couldn’t get elevator to work at check out. Someone came along to help us. This magnetic key situation needs to be clearly explained for check out in particular. The bed is too soft and lumpy. Needs to be replaced. Kleenex would be helpful. Everything else lovely.