I didn't get to meet Susan during my stay. She in the U.K. at the time but check in was still smooth. The place is in the upstairs of a house. There are other people renting out the downstairs. The house is well furnished and very clean. The living room has a nice view of the water where u can watch the sunset. However the house is a bit old, the photos made the place look very modern. The floors made noise every time I would walked around the house even as I would try to be quiet and I felt for the guests downstairs. You can also hear the other guests at times moving around the house. At times the footsteps were so loud I thought some one had opened the wrong door and walked into our unit. Also the place can be very hot during the day. There are fans provided but it can be noisy and not be enough to cool the place down. During the night temps get more comfortable. Parking is provided in the back for a fee but it isn't hard to get parking out front. Overall a good stay.