Laura was very helpful when checking us in, and the house is just as beautiful as pictured. The space is great for large groups. It's also in a great location, near to everything you could need. We didn't have hot water when we first got there but we were able to resolve the issue relatively easily by re-starting the hot water heater. The only thing we wished we had was an ability to play music through the house by hooking up a phone. Multiple people tried it and couldn't figure it out.