The first welcome came via email when we connected just before we left for our destination city. This was reassuring and our host sent a photo of what the street entrance would look like. When we arrived, all was a described, i.e, the door would be open, the key waiting on the kitchen table. The little extras were a delight - home-baked cookies, fresh fruit and flowers, bottle of wine, chilled water in the fridge. The unit; very private, bright and airy, interesting artwork, deliciously comfortable bed and linens, good lighting for reading or cooking, books and magazines, large screen TV, everything we needed or could need, kitchen had great cooking utensils, pots, dishware, glasses. - generous supply of towels, toilet paper, hangers, soaps, iron, etc. everything we could need. Our host was available but not intrusive (such a relief after experiences in some traditional B&Bs), she provided suggestions for activities, places to eat, stories about the neighborhood and history of the area.
Overall the experience exceeded our expectations.