Almost everything was great during the stay- place was nice and clean, description of the amenities was accurate, and the key-less check-in was rather easy and hassle free. Everything was as we expected.
HOWEVER, after we checked out one of the owners accused us of leaving cracks and breaking the master bedroom TV. He provided pictures reported taken by the cleaner after we left, and said the TV was no longer functional and that we could need to buy a new one. Instead of checking the cleaner’s story with us, he sounded like he was certain it was our fault and straight-out asked for reimbursement for the new TV.
We are 100% certain it wasn’t our responsibility since we left the TV intact when we checked out. I replied to the host politely and firmly, stating that we knew nothing about the damage and it was certainly not our fault. I suggested that he check with the cleaner and see if their story holds up. We also said that if he insists on us paying for it we will definitely contact Airbnb to resolve the issue as fairly as possible.
Two days has passed and the hosts still haven’t replied to any of my messages yet, which makes this whole thing seem sketchy. If they were making a justified claim why wouldn’t they reply and try to resolve the issue? It it does turn out that if was the cleaners fault could they at least reply and acknowledge that the problem has been solved? Had I not said anything, were they just gonna charge us for the damage we did not cause? I’m not sure what was going on but people PLEASE be careful and always try to protect yourself from this kind of situations. Personally I would definitely start taking pictures of valuable stuffs in the apartment next time I check in/out of a place.
We really loved the place and was planning on rebooking next time we visit the area. But what happened after we checked out was a huge letdown and we would definitely not consider this place again.