I only spoke with Ben directly during my stay at check-in, but he was very quick to reply to text messages when I had questions. I just moved to the area and needed a place to stay until my lease began. The space is within walking distance of cafes and restaurants and bus lines on Santa Monica Blvd . All-in-all, my stay was adequate for the price. I work long-hours, so I just wanted a bed to come back to.