The home is beautiful! 4 Levels, exactly like the pictures show, 2 car garage as well as guest parking available or even street parking. For the price I would have expected better communication and service. When we arrived the house was dusty/ roof was very dusty. It seems that nobody had lived there for at least a couple weeks maybe even months and all of the staples in the pantry were close to expiring. The master bedroom had leftover dirt that had not been swept up and the master toilet had rust stains on the floor. When we mentioned that the roof was dusty Sara had cleaners come in to power wash the home and apologized for not having cleaners come right before our stay. When we mentioned the dirt and the stains that had obviously not been cleaned, Sara refused to send a cleaner. It got to the point that we hired a cleaner ourselves for $180 and she was amazing.
Communication prior to booking was amazing but after booking and confirming communication was terrible. Sara seemed to only respond when it was to her convenience to the point where I had 9 messages left unread. We booked for four people and before the stay sara had told us prices increase and decrease depending on the amount of people staying. Before our stay we realized only 2 of us could make it but because Sara had given us a special offer of price of 3 people for 4 people living we could not change the reservation to adjust to 2 people on our end. Although we told Sara, MULTIPLE TIMES she REFUSED to change the guest listing to reflect the price thus paying for the price of 3 people when only 2 people were staying. To make it even worse, we had budgeted for the discounted price which was already very hefty as it was a 91 day stay.
A few of the neighbors are a bit nosy and would always stare into the garage and make odd comments while one of the neighbors are extremely sweet and we became friends and they offered to host us for dinner! It seemed that packages sometimes got delivered to the wrong door but it seemed that mail (letters) was inaccessible as the host uses the mailbox at the address as their personal mailbox. The house otherwise is very beautiful, really well stocked with sheets, towels, toilet paper, etc and was ideal for working and living longterm and the neighborhood is very ideal. The local stores in Highland Park are lovely!