Worst Airbnb experience I have ever had for multiple reasons.
1. Kelly is extremely unresponsive - leading up to our reservation, I had messaged her multiple times over the course of two weeks with a question about the check-in time. The messaging client says Kelly usually responds in less than an hour - lies. I called the phone number on her contact page and was hung up on. I had to contact Airbnb support, who then tried to call her, and was unable to reach her for two days. Even after Airbnb support got back to me with an answer, she did not bother responding to my message. The only good thing is that the maid let me meet up with her a couple hours early to check in. I asked Kelly about the parking situation, and she informed me there was a lot across the street. Her next message was then telling me to cancel her Airbnb and to find one with real parking. Such confusing communication.
2. I know the listing says the address is approximate, but it's just completely wrong. The actual location is not even in Downtown Los Angeles, it's in Westlake. The address given to you once you pay is WRONG. Kelly sent me a message telling me to meet with her maid at the Westlake location, which is how I figured out that our Airbnb location was a 30 min walk from where we had thought it would be. I can't believe Airbnb would let a host blatantly lie on the listing. I asked Kelly which location the Airbnb was at, and she again ignored my messages.
3. The apartment itself looks nice, but there are cockroaches that come out at night. Multiple cockroaches, all over the living room and kitchen. They aren't even scared of humans. I had such a troubled sleep because I was worried that the cockroaches would come into the bedroom. We had to trap them using sticky pads because there was nothing provided. We literally put our suitcases, backpacks, and shoes on the tables and counters to ensure no bugs could get inside. If this was more than a one night stay, I definitely would have asked Kelly to call pest control.
I honestly think Airbnb needs to take down this listing and re-evaluate Kelly as a host. This is literally the worst experience I have had and I wish we shelled out for a hotel room.