Akiko was very accommodating! Our flight was delayed and we arrived MUCH later than expected. She stayed up to let us in and was very helpful. She has an older dog that is very sweet and well behaved. The bed frame was a little loud and creaky but the actual bed was very comfortable!! We had keys to both the main door and our bedroom so we could lock everything and come and go as we pleased. The location was perfect-we had a rental car (which we were able to park in the driveway) and it only took us about 15/20 mins to drive from LAX. We were also just a short drive to the Santa Monica Pier and shopping. Akiko also provided a bottle of water, fresh fruit, and fresh flowers in our room. It was lovely! We only encountered Akiko at check-in so it was almost as if we had the space entirely to ourselves. Would definitely recommend this stay!