Shirley was able to accommodate my husband and our little pup on a short notice. She was very prompt with communication. We did a road trip to LA and arrived quite late but check in was smooth, we were able to let ourselves in via lockbox. And after entering, we found a lovely welcome note, water and snacks. We met her in person on the last day and she was super friendly. Would definitely recommend the place if you plan to drive or rent a car as it is a little far from central LA.