Communication was really great (the only caveat was wishing I knew I had to purchase a parking permit and how to get it way ahead of time; I had to ask about parking, but it could also be just me -- maybe I didn't read everything properly).
The check-in and check-out process was super easy and convenient. I was also able to find parking on the street pretty easily at the front, but I was probably lucky.
The room itself was clean and comfortable and a cute place to rest. I like that there's a TV with access to Netflix, and the water bottles were nice to have. I really appreciated having heat in the room too (it got cold even for LA). The only other caveats are: (1) the walls are super thin. I was hoping to sleep in a bit, but was woken up by a knocking noise and was kept up by someone coughing/sneezing (2) the toilet paper roll literally had a few squares left, and there was no spare roll to be found, so I had to chat with Cindy who got me a roll. Other than these things, it was a really great stay, and I would come back again.