After reading many positive reviews online and seeing the beautiful pictures posted on Airbnb I was excited to book my stay here. Sadly this was FAR from the actual experience i had. NIGHTMARE 0/5 stars:
Upon arriving to the condo, I quickly found that the interior is vastly different than the pictures posted online. Couch, countertops, all appliances different. Not accurate at all to the pictures you see. Black mold on the shower curtains, broken microwave handle, broken towel rack, screen door broken off the sliding door rails in the living room balcony. The host Kim sent me several emails upon booking with instructions on the using the pool and jacuzzi (which were completely drained btw*). The paperwork Kim sent from her company Chamberlain was very sloppy and had several other unit numbers on it than the one I booked. I get it she owns several properties, but it was very unprofessional. Second, she sent an email asking for a $300 security deposit (I still haven’t received yet - AIRBNB does not require this and I was unaware of this be warned.)
The biggest concern for me however was safety: I was staying there with my family including my 10 mo old daughter and the sliding glass doors to the unit’s balcony would not lock. This was a major safety concern as the adjacent units balconies are all connected!!! Somebody could come in if they wanted to from either condo unit to the right and left!!!
I reported this to Kim (the host) and she never got back to me within the 72hr window Airbnb says she has for the host to respond within their app.
I took the issue up with Airbnb who denied my claim because a rep told me they only take security matters more seriously IF something happens as in an intruder HAD come in. WOW.
Another rep told me I didn’t provide enough evidence of the door not locking even though I provided pictures (she said my case would have been stronger had I taken video??) she also claims the host denied I ever tried to get in touch with her even though I left her a message and she didn’t reply after 3 days.
In all, this was an extremely poor experience on my end and will not be staying at any unit rented by Kim and her rental company Chamberlain. The property is not taken care of, and the only thing they care about is taking your money.
0/5 Stars.