We did not get a chance to experience what it is like working with Veronica but I am sure she is a wonderful host!.
It hurts my heart to not give this Airbnb a 5 star review. The apartment was gorgeous and perfect for a girls trip as we had our own bedrooms and bathrooms. The unit was very spacious and in one of the best areas in town. Just a few minutes walk to the Venice Canals, Venice Beach, and a short drive to Santa Monica. Malibu was an easy drive as well. We had a yacht reserved for Labor Day, and it was literally a few minutes drive to the dock. The location could not have been more perfect for this trip.
I knocked a star off because of the communication with hosts and trouble checking in. We paid $2K for a 3 night stay which equates to a little under $700 a night. It was definitely one of the more expensive Airbnb units I've stayed in so I was expecting more of a luxury, seamless experience when it came to checking in. First, Lucas was hard to get in touch with. My friend from Australia landed in LA before I did and we both called and texted him several times with no response. She had to wait inside the airport for 2 hours for me to arrive. We finally got in touch with Lucas and he sends us a video of how to check-in. The address was not the address listed on the Airbnb, it was a building across the street and the key fob was supposed to be in a bush, (we literally were digging in dirt trying to find it) but it wasn't there. He finally comes to help us with check-in but leaves before we are actually in the unit, and we get inside and the key is still nowhere to be found. He had to come back by and drop off the keys. Mind you, this is after a long flight across the country! It really put a damper on the first day of our trip and we felt like we wasted a day of our trip with the check-in hiccups.
Normally, when I stay in an Airbnb I like to have groceries delivered so that I start my day off with a nice breakfast as well as have fruit and water on hand throughout the day, but since we weren't given the actual address to the unit, every delivery from groceries, to our birthday cupcakes ended up in a building across the street. It was so inconvenient and when we called Lucas to see if he could give us directions to give the delivery people, he didn't answer the phone. He was unresponsive for the rest of our stay.
When I read the reviews prior to booking, Vanessa is mentioned numerous times as a wonderful host so I am getting a sense that maybe she was out of town, and she left the place in Lucas hands for the time being.
At any rate, it is a gorgeous apartment in an amazing part of the city close to everything. Our trip would have been impeccable had we had a better check-in process and the host was more responsive throughout the stay. Also, we weren't given check-out instructions which is unusual.