The rental is great! A little unorganized in the closets but the location is great, the kitchen is well stocked (and NOT just with salt and pepper, and a basic set of pots), and the deck has a great view of Avalon bay. My complaint is with the check in process. Because Catalina has such strict vacation rental rules, a contract must be initialed and signed before you get any check in instructions. The problem is that we were on a sailboat up until the day of the rental and the contract isn’t compatible with a smart phone. I’ve done many contracts on my phone and this is the first one that wouldn’t work. So I had to go to the office to sign the contract. Problem is that we had more than the usual duffel in tow. We had food from the boat as well. It was a lot to drag around on foot! I explained this to them but had to go to the office and then wait for someone to arrive. Once Art arrived it didn’t take long to sign since I’d already read everything. I’d noticed that Art pulled up in a minivan and asked if he could take us to the rental but he couldn’t because of insurance…? That would have been a much appreciated service! As a host my suggestion would be to meet the guest at the rental and sign papers there. Easily done and it makes guests happy when you do things like that. The check out instructions say to drop the keys off at the office. Luckily the cleaning manager showed up and told us you don’t have to do that anymore which we were grateful to find out! She locked the key back in the lock box which seemed like the best thing for all. I’d also like to note that I was frustrated by trying to sign the contract on my phone and ended up speaking to Corina who was very professional! Her suggestion didn’t work but it was nice speaking to someone who didn’t get defensive!