Horrible Stay. The cockroach house.
I wish I could give 0 star.
My friends and I stayed there for 2 nights for celebrating my birthday on Thanksgiving week, and we booked our stay in advance in September, since we expected it to be hard for us to book that week. To make the long story short, IT HAS ROACHES.
On the first night, we found the first roach in the livingroom, and we contacted the host right away, but she didn't respond until I contact her again next morning.
We found a bunch under the couch and the kitchen cabinet.
Thanks to that, we had to pack all of our luggages back, in case they get into them. Since the host didn't respond, we had to find pesticide to kill the roaches by ourselves. We found a can of spray for the roach at the place, but it was almost out; so, we were not even able to get them all. When we tried to sweep the dead roaches outside, there were also so many roaches outside too. However, we didn't open the door at that night before we swept the roaches to outside; that means, the roaches were in the house before we came to the house. They could be from outside, came to the house, and were staying and hiding under the couch for maybe long time? I don't know.
Since the host didn't respond regarding this issue, I had to contact her again next morning; finally the host called us, and we told her about the roaches, and she said she can spray & sanitize the place while we look around the island, or we can look for another accommodation; so we looked for another accommodation, however, there was none since it was Thanksgiving week. We asked her to sanitize and spray the house, then left the house around 10 am.
We came back around 6pm that evening, we could see that nothing has been done so, we talked to the host again and she said the manager simply forgot to come by at the property. We sent her the pictures and a video of roaches and she could not care less. She said the roaches come from outside, and she also said that the roaches don't hurt people so don't worry. Later, the manager stopped by at night and gave us can of raid and threw some traps under the couch and that was it.
We could not make ourselves home there, we couldn't unpack any of our luggages & had terrible sleep. This place totally ruined our trip. Therefore, we asked for refund, and guess what she said?
The host told us to look for another accommodation for that night, and it was all booked so we had no where to go. What kind of host could say that? What we were upset about is how she handled this issue. She really didn't care about it. She was like " if you don't like my house, go find another accommodation"
We would NEVER booked this place if we knew there was possibilities of having roaches around the house.
So if you're willing to pay $250 per night for a place with roaches where the host does not repond or care, go ahead and take roaches home with you after the trip!