The host asked me to leave in the middle of the night at 3am, because someone called and threatened to the host. I stayed on a street till morning and Airbnb didn’t help me at all. Customer service answered after couple hours, hold on the phone call and at the end said that someone will contact me later. They didn’t even offer me another stay. I’d waited till morning and booked another room myself. Paid more than 1k again. What if I didn’t have extra 1k money?! After a week I’ve contacted customer service myself again, they initiated some partial refund. To summarize, the host kicked me out at night, Airbnb as a guarantor did nothing, charged me for unacceptable, unsafe stay and hold my money for 2 weeks! Nothing personal to the host, just business.