We had a wonderful stay in Pasadena, CA. Jan was always very quick to respond to my emails and luckily we didn't run into any issues that required us to contact her during the trip (although I'm sure she would have been easy to contact). The house was very nice and modern. There was a wonderful big back yard for our pup too. Although the dogs on either side of the fence would get pretty excitable every time we let our dog out, it didn't bother him and the other dogs simmered down pretty quickly. It's super close to all of the places we visited in Pasadena, which was super convenient. Overall, I would recommend staying here! Thanks!