I have used Airbnb and similar services domestically and abroad for several years. Most experiences have exceeded expectations; some have fallen short. However, this is my first unfavorable review.
Positives: The location was good – not fantastic – but good. The area was clean and we felt safe. The Unit is within easy driving distance of anywhere you’d want to go. There are some coffee shops and cafés within walking distance. The unit was spacious. The 2 bedrooms were large, with king-size beds (mine was memory foam and very comfortable).
Negatives:
1.	Although not particularly dirty, the Unit was dingy and not well-kept. We noted missing/broken faceplates on the light switches and outlets; there was writing on the walls and walls had holes or shoddy patchwork; toilet seats were broken and did not match the bowl size; broken mirrors; and furniture was literally held together with scotch tape.
2.	There was one television in a small extra room (nothing in the bedrooms or living room). That room had a bed and one chair. There is a cable/satellite receiver connected to the TV, but the service did not work so there was no local programming. We did not attempt to use Netflix or Hulu.
3.	The unit is advertised as having wireless internet, but it was so slow as to preclude its use. Ultimately, I had to use my cellular phone’s mobile hotspot to access the internet. The owner clamed that the internet worked after the router was plugged in (as if we didn’t know). However, the housekeeper watched me unplug, plug-in, and reset the router, but it was never useable. There was a 5.0MHz band, but we were not given the login credentials despite asking.
4.	The A/C stopped working at some point. It was actually warmer in the Unit than it was outside.
5.	On our last day, all three toilets backed up and raw sewerage backed up into the bathtub and shower. I had to shuffle my children to the coffee shop two blocks away to use the bathroom and we had to sleep with the smell of- you guessed it – throughout the house. None of us wanted to step into human waste to take a shower before our trip home. The owner said that we had used too much paper in one of the toilets. I have construction and plumbing experience, and the owner’s claim is absurd. I notice that one of the previous reviewers had a plumbing issue. There is a serious problem farther down the sewerage line that is shared with the upstairs unit and until that is corrected, this Unit will continue to experience problems.
6.	Despite the above issues, my biggest disappointment was the owner’s refusal to take responsibility for the condition of the Unit. I own several rentals and s--t happens (literally) – I get that, but the owner’s attempt to turn around and blame us for the condition of this Unit is infuriating!