Susan was welcoming the moment we talked on the phone and started emailing and planning our trip to CA for a family members graduation. This was our first experience with air b and b and my husband was a little uncertain but as soon as we walked in the beautiful apartment he was thrilled and I couldn't have been happier. Everything was spotless, brand newly renovated, comfy bed with lots of pillows, beach towels, kitchenette with small food items with dishes, coffee pot with coffee, iron and small ironing board, everything you could possibly want. Our flight was delayed but she made sure we arrived safely and wanted to know if we needed anything. We had a wonderful time and would recommend this apartment wholeheartedly. It as much more comfortable and lovely than any hotel room, even the Four Seasons!