We arrived Friday afternoon and asked Vive if we could check in early, she is very timely with responses and agreed. We arrived at the location, it was easy to find and parking was very easy to understand. The door was a bit tricky, but we figured it out. Vive showed us the room and upon arrival, we did find the listing pictures were a bit outdated. The rock pathway was gone, so we were stepping in dirt and then mud in the later part of our trip. The room setup is completely different from the actually pictures and now they have provided you with a private entrance (which was great). We also, did not receive a basket with yummy breakfast food. Upon arrival, Vive said the basket "wasnt going over so well", so we received a loaf of chocolate bread. All in all, it seemed like a fine place to stay since I would be gone everyday from early morning to late night, EXCEPT WHEN WE RECEIVED A MESSAGE THE MORNING AFTER OUR FIRST NIGHT. We arrived at maybe 430pm, we left for 3 hours and arrived back maybe at 7:30pm and then went to sleep shortly after and left the very next day at 7:00am. We were told upon arrival, after I mentioned I like it warm and my mother likes it cooler, not to touch the thermostat which was behind a huge bookcase on hardwood floor. We don't just break rules and say, I think Ill move this huge bookcase on hardwood floor, which Im sure the neighbors down the street would be able to hear me, to change a thermostat to spite our host. We were approved to turn on a log fake fireplace thing which didnt emit much heat, but that is all we touched. Walking out at 7am my mom noted the windows were open in the main house and said you know the heat was on a lot last night, It was in the 40s that night. I didnt think anything of it UNTIL right when I walk into my class (which is why I am there), I received this: "Hi Renee,
I believe that you are adjusting the thermostat. As we discussed, that is not available to guests. The thermostat is set at 71 degrees.
Currently the heater is not functioning as it won’t turn on. That is due to the constant change of temperature.
If you continue to adjust and readjust the thermostat, I will have to ask you to leave.
I will need to call the ac and heater repair person if I can’t get it started and you will be responsible for the charges incurred.
Vive"
First, this isn't professional at all. Vive accused me before even asking me about the thermostat then was going to ask me to leave AND suggest I was going to be charged for her faulty nest system (all probablys, but at this point, worse case scenearios). I have to remove myself from the class and the mingling to call airbnb, I spent 20 minutes on hold with them, the class is waiting for me so they can get started and then the only thing the air bnb admin can say is, "I will talk with the host, this must be a miscommunication". I can not cancel my reservation and find another place to stay, unless I want to be charged for 50% of the stay, I must be subjected to this awkwardness and they assure me she can not charge me for any expenses she incurs from her faulty nest system. The messages went back and forth through most of the day with the airbnb support..."vive would like to know if you are staying" "vive doesnt want this to be uncomfortable for you which is why she is offering you a 50% cancellation fee for the remainder of your stay". I was doing this instead of listening to my instructor and the material I was suppose to be learning. I was then worried we would have to find another location so trying to find another location as well. All in all, after that incident and the fact Vive asked us for access to the suite twice while we werent there, once to gain access to the nest and then another for a blow up mattress, which I wouldnt have had any problem with if she hadnt accused me of tampering with the nest thermostat, I would not recommend this host. You should never have to worry about this type of thing while on business or leisure.