First off my family and I were very excited to stay here especially because of how beautiful the pictures look. However for what this place is priced and what we experienced from the moment we checked in, I do not recommend this place at all. Unless, they give you the option to inspect it before booking. Here is exactly what happened during our stay:
1. We arrived at the proper check in time which is at 4pm and the cleaning lady was still there. She was very nice but she knew the place was still a mess and she had to rush clean which meant beer cans left under the bed, hair all over each bathroom floor, STAINS on pillowcases, and to top it off she told us she was still drying the towels and when we finally were able to take them out they smelled like wet dog and there was DIRTY UNDERWEAR left inside!
2. The cleaning lady was on the phone with the owner (Raymond) majority of the time she was there cleaning telling him everything we had to see. The oven was broken from the previous guest which he said he would get fixed Monday (our checkout day) so we couldn’t use that at all. Then the air vents barely worked and it was 102 degrees the whole weekend! The cleaning lady told Raymond in the phone and throughout the whole weekend he didn’t do anything about it. In fact they blamed it on us for not contacting them again and complaining more. But how many times do your guest have to tell you something isn’t working? Sunday night/morning the kids and my father kept waking up drenched in their sweat because the AC would blow warm air randomly. When we complained about it that following morning during our checkout, Amelia said they couldn’t do anything about it because we waited till after checkout. Customer service was just as bad as our entire stay.
It’s very frustrating that we tried to be nice and understanding about all the dirt, broken appliances, and stained sheets because we know not everything is going to be perfect and WE cleaned it up. However, when the host says there’s nothing they can do because we didn’t inform them till our last day (even though Raymond knew about the major problems the moment we checked in) is not how guest should be treated who are paying the high price they market this home.