My coworker and I booked this home as part of a larger month+ stay in LA for work. We booked this particular home for 9 days when our trip got extended and the place we had been staying in wasn’t available anymore. We travel for work a lot and always stay in AirBnBs. This was only one of two bad stays.
We first booked a different lovely looking home that Kathryn owned. Even though the website said it was available and let us boo it, Kathryn let us know it actually was not available but assured us she had a much nicer/better available instead. We happily booked it. At the time of booking, Kathryn said the unit was in the midst of being painted but was almost done. Totally fine by us! The listing also said street parking was super super easy to find.
Well, the work was a lot more than just painting and it wasn’t “almost done”. The workers were in the yard every single day making a ton of noise and playing loud music. It was noisy enough to effect all of our conference calls for work. And there was no way to stop the workers from seeing inside the main front kitchen window where the frequently were working because the blinds wouldn’t close at all. Zero privacy.
There was never any parking anywhere. Ever. Had to drive forever and park super far away most of the time. Not fun for packing and unpacking the car.
The keypad to lock/unlock the door was finicky and sometimes wouldn’t work. The first time, my coworker texted Kathryn but it was night time and she didn’t hear back and decided to climb through the open window to get back inside. Kathryn got back to us after she was inside and not only didn’t believe us that the keypad wasn’t working right, but also chastised Courtney for going through the window! What else did she want Courtney to do??? After being belittled, we figured out that we could get it to work if we just tried it a zillion times any time it wasn’t working right. We didn’t bother contacting Kathryn again about it since she didn’t believe us the first time. It’s not like it’s rocket science to tap on a few buttons....it’s just not working right.
The water was turned off to the unit twice with absolutely no notice to us. The dishwasher broke and leaked water everywhere. You couldn’t even touch the towel rod without it falling down. There was not a single fan in house with no AC so we bought our own (and left it for the next guests). We were given the wrong internet info and there was no binder or any other info anywhere in the house with information for guests (like internet).
All in all, one of only two bad AirBnB stays in many years of using the platform. The lack of communication, the belittling, the information (which felt like deception) about the amount of work being done on the house, lack of privacy, noise, bad info, bad amenities and the overall attitude of Kathryn are the reasons I am now compelled to write one of the only negative reviews I’ve ever felt compelled to write.
The one positive: location. This was a work trip, but if you were hear for a vacation, the location would be awesome.