like others, the main problem was that dara and sara did not respond to messages. the first thing i noticed was the apartment did not match the listing. that wasn't a huge deal. but the noise from upstairs and the lights outside the bedroom at night were. i was in LA for work and needed to be able to sleep at night. when i wrote to dara and sara about it, neither one responded. when i requested reimbursement for the black out shades and white noise generator i had to buy, neither one responded. they were quick to respond, however, when work required me to extend my stay LOL (*it’s easier to extend a stay than to find a new airbnb due to LA’s transient tax). on the positive side: the mattress is great. and the parachute linens and towels are superb. good luck and safe travels!