Key was never in lockbox. Check in process was imprecise, upsetting, and disappointing. Host, co-host, and Airbnb urgent support never replied in regards of my issue. I had traveled 3 hours to reach the home I had paid for 3 weeks in advance in which I never got to access. I had to leave and book a hotel room after waiting 2 hours for a response. Brendon never apologized nor informed me ahead of time of any issues. Overall, it was just such a horrible experience. Very very disappointing.