Kevin is super responsive, and the place is clean and in a great location. Good decor and the rooftop deck was incredible. However, because of all the rules and limited necessities, I took off a star. 4 girls each had 1 towel for 5 days, and no laundry detergent if we wanted to do a load of towels and sheets during the stay. No bathroom hand towels, and no washcloths—with very clear rules not to use anything other than the microfiber towels on your face that are also used to clean the house. No paper towel, limited toilet paper and trash bags. Rules for wiping down the entire shower and floor after showering, because the glass shower door in the upstairs bathroom leaks, and that makeup should not get on any of the regular towels (it’s not like these were nice towels, and it does wash out). Providing the basic amenities (towels, paper towel) and fixing the things that require constant cleaning would make this feel a lot more welcoming. As it was, it didn’t feel like a place we could really relax and we ended up going out and purchasing things for our stay. Another star off because there is no sound proofing between the upper and lower bedroom, no AC in the upstairs bedroom, and no light blocking in the glass door in that bedroom. We definitely didn’t get much sleep.