The Check in/out process was easy and communicated in advance. The unit it self needs some care. The carpet tack strips in multiple locations were exposed so I made sure everyone had shoes on during the stay. The drains in both bathroom showers don't work well. We discovered an issue with the coffee maker on the first morning and communicated that back to the host. Was told it would be fixed right away. 2 days later we were told that the new coffee pot was ordered and they would drop it off as soon as it came in. I am not sure where they ordered the coffee pot from but it was never fixed during our 10 day stay. I looked on amazon for the coffee pot and it was available for next day delivery or for 1.45 more they could have replaced the entire coffee machine from target. After we checked out I realized that I left something behind and the host was accommodating for us to be able to retrieve the item which I do appreciate.