Frank was incredibly easy to deal with, and very accommodating. The house is really unique, too -- it's kind of a private oasis on its quiet cul-de-sac street. Lots of good outdoor space, including a hammock on the deck. And when we had to cut our stay short because the place wasn't a great fit for our toddler (it is a very cool place to stay, but isn't really suited for a very young child), Frank was understanding and refunded the remainder of our fee.