***AVOID ***
I arrived to Santa Monica from NY at 8pm to find this disaster.
1. The key for the apartment and remote key for garage is in a lockbox in the middle of an alley way next to a dumpster.
2. When I got the garage key, it didn’t work and couldn’t get into the garage. So I parked on the street.
3. I told the host about the situation and they’re response was that they could Uber a key for the garage and it would take an hour, but they just needed the address of the place.?!
4. While I waited for the key I decided to go check out the apartment. I walked into the bathroom to find the tub half full of water and hair, so it was clogged. The air conditioner did not work so they had a portable unit with a hose stuck between a window and the ledge. So the window is open to the Main Street hearing all the traffic. LOL.
5. Communication with the host or hosts was piss poor. I had hosts joining the conversation randomly. They don’t want to be reached by phone and I don’t think they ever stepped inside the apartment.
6. At 930pm I asked for a refund because clearly I wasn’t able to stay there and had to look for a refund. The response was to go thru Airbnb because “that way it’s much faster and better.” So I lost that night of my trip dealing with a host that won’t communicate, finding a hotel, and calling Airbnb for a refund which eventually took 3-4 days for Airbnb to refund me, not the hosts!
7. They told me not to write a review. So I here I am writing the review for ruining a night of my trip because I don’t want it happening to anyone else.
FYI
I took photos of everything and videos for proof which Airbnb did ask for. Also screenshots of the conversation.