This review is from my perspective. Hands down, worst AIRBNB experience I’ve ever had (and I’m an avid Airbnb user). From the start, communication and customer service was very poor. I was notified the day of check in that the hot water heater had broken. Things happen... I understand. I was told I would receive an update before my check in - never received a call. I decided to follow up and was met with an individual named Andrew who sounded very impatient that I was calling. He took very little time to explain the issue and when he believed the hot water would be back on. I asked him to keep me informed as our check in was scheduled for 1 hour later (never received a call). Once I checked in, I patiently waited for 2-3 hours with no follow up. I decided to call again, around 8pm. I was met by a woman named Amelia who apologized for the situation and said she would be emailing Andrew and Alex to ask for follow up and they would be calling (I never received a call). Finally, I realized there would not be any hot water available to us. As we were settling in, to our dismay, the WiFi was not working. It may have been something as simple as rebooting the WiFi, but there was no way I was going to call Abode again. The next day, I finally reached out at 11am and Alex picked up the phone. She apologized for the entire situation and reassured me she would be giving me a call that afternoon to give me an update. I did not receive a call nor was any voicemail left. Overall, this was BY FAR, the worst experience I’ve ever had on Airbnb. Highly recommend finding an apartment which is run by 1 person vs. a property management company.