Exquisite bars, restaurants, bedrooms and facilities, free breakfast, laundry, a welcoming and helpful staff-- this is my second stay in a Freehand hotel and I can't wait to go back!
Unfortunately, the front desk was confused about how AirBNB reservations should be handled and three different people had three different ways of handling it and ended up charging me an additional $200 for my stay, which screwed me over at the end when I realized what had happened. They should not charge you any more than taxes-- make sure you're aware when you arrive! The man I called at Guest Relations hotline for the hotel was extremely helpful in remedying the mess up, however.
Other than this unfortunate mishap, my stay here was 5-stars! The beautiful rooftop pool is freezing cold but sooo worth it!