The mattress in the loft is quite firm, which I preferred, and the one on the bottom was quite soft, which my daughter liked. Having both was very nice so we could each sleep on the kind of mattress we preferred.
The stairs up to the loft are quite steep, so this would not be a good place for young children or anyone with a fear of heights. Otherwise, the loft bed area is a nice quiet area that seems like a great getaway (from the family below), so an older teen would definitely enjoy this space. If two people sleep in the loft, one will be quite near to the edge and may feel uncomfortable because the guardrail is not very high. The bed below has nightstands on both sides. All of the lights by the beds have separate dimmer switches, which is REALLY convenient and useful.
Ricca also had a good selection of snacks for purchase and had a binder filled with good suggestions for the area.
Even though the pictures show that the shower and toilet area are connected, be prepared for the water to get to most of the floor area of the bathroom. If that will bother you, I don't suggest staying here. If it doesn't, the bathroom is a very nice open space. I liked the natural sunlight and the design, especially the basin area. The cabinets provide a dry and secure area for you to store your clothes/towel when you are showering.