Well...we got to the address in good time...before 5 o`clock...hoping to get in fast and go see walk of fame and so on...we had email from amazing with very good and detailed information how to get the keys (from a lockbox outside the house)...but...the code we got didn`t work...tryed yo open it for over an hour (yes , i know how to open it...im not stupid..)...send a txt, airbnb, and a whats up msg...tryed to call him with whats up and a normal call..no answer...spend about 2 hours there.
A family arrived who had got an apatment from the same house from another internet service...they couldn`t get in (there was another lockbox), told them to try the lockbox that should have our keys...they tryed it with the different code that they had and got it open...no keys inside.
We googled another place and left there..the family that came there left also.
On the way to the otherplace, amazing finaly called us and told something about being out of reach..
Told him what happend...he was amazed...sayed he doesn`t have anything to do with the other couple that opened he`s apatments lockbox with a code they had (box having no keys inside)...will never get a place from him again, untrustfull...
Funny thing is that the next day we saw that family trying to get in to the same house in universal studios and they told us that they got a contact to the one renting them apartment about 2hrs after they got there (from another internet service) and they came to let them in...so about the same time we finaly got a contact to amazing...even he told he has nothing to do with them...
Messeged with him afterwards in whats up...but he didn`t bother to read all my messages.
Anyway, this was by far my worst experience in airbnb, and next time will think more carefully getting a place through airbnb.
If you want to be sure to get a place, get it somewhere else than from amazing...