Richard was very welcoming and communicative. He sent detailed notes about the space and made sure he was available to welcome me when I got in. The space is enormous, spotless and filled with anything you might need for your stay. I wished I had time to sit and listen to some of the music cd's. I was traveling on business to Sherman Oaks and didn't want to rent a car so this was a great location to be close enough to walk and also quiet enough to sleep very well.