Our stay was lovely and Jackie was very nice and helpful, replied immediately to any question we had. The apartment is bigger than in the pictures and very cozy. The area is very nice and safe, with nearby bus connections to all important touristic areas.
I guess we expected the level of cleanliness to be a bit higher, given the cleaning charges. Also, the wooden floors make a lot of noise and you can hear the upstair neighbours (and their gigantic dog) walking around from 5 a.m up until midnight.