I stayed in this furnished apartment for about a month after having planned to stay for three. I had to checkout earlier than planned due to Covid-related changes in travel plan. I was told by Airbnb that this would be covered by their Extenuating Circumstances policy so that I would not have to pay the 30 day cancellation fee. However, I was charged the 30-day cancellation fee by Urbanlux and although I have requested a refund, they have not responded to me at all.
Overall, my stay was fine. Jeremy and Fernando were both responsive and helpful whenever I needed anything. The level of cleanliness was not great upon check-in but they were happy to do an extra deep clean on the apartment for me, which I appreciated.
If I had heard back from them with regards to my refund, which they are legally obliged to provide based on Airbnb policy, then my review would have been even more positive.