Tom was amazing. There was an excessive heat warning on the day we checked in and the AC unit in the room was not adequate. He ensured the temperature was right by enabling central cooling without even us requesting him. He constantly followed up and checked in on us even though we couldn't meet face to face due to our busy schedules. This is an amazing area very near to Disney land and other major attractions. A must stay place especially if u r on a vacation and looking for a place to spend peaceful nights