Darcy was very nice and accommodating; however, Darcy was surprised when I mentioned there was no silverware. there was not enough towels, bedding such as pillows, sheets and blankets for six people. The guest bedroom had a softer mattress than the master bedroom. Also the towels hanging in the bathroom felt rough and were still somewhat damp so we bought detergent to wash them. We think the value was still worth it as many things we did love such as the courtyard for kids to play in and updated decor. The AC worked great as well and we liked having assigned parking. At night there is a taco truck across the street which was fun to go to after a long day at Disneyland. The drive to Disneyland was 25 minutes.