Communication with Marc was great, I didn't meet Kurt, but Marc was superb in all communications pre/during the stay. The Hosts like to give you the key and show you how things work in the Casita etc, which is helpful. The unit itself is not just a rental, it's clearly a well loved home for Marc & Kurt, with many personal touches in each room, to give a cozy feeling. There is a robust manual to read,upon arrival to lay out the T&Cs of your stay, and given the exclusive area and as you are attached to a beautiful property, it's completely understandable. It's not a party house. It's close to Warner Bros & an exclusive chophouse of movie stars. Parking was great, the unit has oodles of TV channels, heating/aircon which I only struggled with on the last day but Marc was prompt to help me, and appreciated. I had to leave early due to a family health emergency back home, my plans have changed multiple times within 24hrs, I'm so grateful for Marc's understanding. A great, attentive, host.