This is a nicely decorated and spacious home with a big yard that can easily accommodate large groups or families. The air conditioning and WiFi work well throughout the house.
Unfortunately, we had some issues during our stay. First, the Jack and Jill bathroom smelled strongly of sulphur, so we had to keep the door shut during our stay so that the terrible smell didn’t permeate the adjoining bedrooms. Second, the sliding glass doors across the back of the house were *exceedingly* difficult to open and close, which made it frustrating to go to/from the backyard (and we chose the property because it had a pool). Third, the master tub was not usable because the drain stop did not fit properly. This was very disappointing, as I’d been looking forward to using this amenity. Sarah has indicated that these issues have since been repaired. I also found a huge cockroach in the kitchen one evening, crawling out of one of the utensil drawers.
In addition, given the pandemic, I would’ve appreciated a heads’ up that the pool man and gardener were planning to show up on successive days. As a woman staying alone with two young kids, it was a bit of a shock to have someone show up in the backyard while we were using the pool (on two different days) without masks or prior notice. A simple note in the house rules, informing guests that the pool man comes by on Mondays and the gardener comes on Tuesdays would have been nice.
Finally, Sarah’s advertisement claimed that she keeps a day free in between guests in order to properly clean the house, given its large size. I chose this property in part because of this strict cleaning protocol. Unfortunately, it was only a few days before my arrival that Sarah admitted that she no longer maintains this policy & it appears that she has since taken that wording out of the advertisement.
Given the cost, I was disappointed with the issues that we encountered during our stay. Importantly, however, Sarah has agreed to a $150 refund and to seek a matching reduction of fees, etc from Airbnb. While I have not yet received my money, I trust that she is working on it with Airbnb. She has been responsive when I have asked for updates.