Me and my friend stayed here for 4 nights, even though we came a little earlier during the day we got very good help with the transportation to the hostel. We only saw Lisa once during the stay, but we got very good help from the others working at the hostel. The other guests were also very friendly and provided us with great information about the transportation, food, shopping and different places in LA. The only negative thing is that it's very far away from the centre of LA but it is possible to get around, just that it'll take about 2-3h with the metro and bus to get to places within the centre of LA. But with a car you'd get to places within 40-60 min depending on the destination.