“This is a HOME not a HOTEL” was the response we received when discussing the below issues with Joe, the host of this Air BnB. We encountered some major issues during our stay and unfortunately experienced major delays in response time from our host Joe. Furthermore, we received only rude and condescending responses from Joe when initiating a request for a partial refund because of these issues. My husband and I booked this stay so we could work from the Air BnB while visiting family in the area. Despite WiFi being listed as an amenity (and even being included in the title of the listing), the WiFi did not work for 6+ hours during the workday two days in a row. Although we made multiple attempts to reach Joe by messaging within the Air BnB app, texting him, and calling him, it was 6+ hours before Joe responded within the app. When he did respond the second day, Joe said there was not a problem with the internet and cited his WiFi video surveillance functioning correctly as evidence of this. It was only after I told him that we had tried to connect on four separate devices and were unsuccessful that Joe assisted us in resolving the issue. In addition to the major inconvenience related to the WiFi, Joe also told us the day before check-in that the AC was leaking and that we would need to keep it at 75° until a repairman came. Joe never followed up with us on when the repairman would come or if he already came, so we had to keep the AC unit at 75° the entire 12 day stay. This made for some very uncomfortably warm nights as the place does get rather hot in the later hours of the day and the AC does not do much to cool down either of the bedrooms. The place was clean, the location was as described, but our stay was severely impacted by issues with the WiFi, issues with the AC, and slow response times as well as rude, unhelpful responses from the host. *I feel that it’s important to note that this is the first non-five-star review I’ve ever left a host during my 5+ years of using Air BnB with 35 stays both within the US and internationally.*