Hugo is a wonderful host and very accomodating, he worked well with us when we had to adjust our stay due to a family health situation. While we we there the boiler went out. I mentioned issues with the water temp on Thursday morning and was told it would be looked into, as it was not normal. I received no response. Saturday morning I had a very cool shower and my husband had no shower as it was very cold! We learned the boiler was out (no fault of the host), but told they were working on it. We were informed it would not come back on and given options… very helpful! We opted to stay another night under advisement the water would be repaired on Sunday. Sunday night came and still no hot water! We checked out Monday as scheduled. Bathroom sink is slow draining, you have to lift the plug for it to drain. Dusty, no kitchen sponges/towels, we bought and were reimbursed by the host. Kitchen drawers messy, kitchen cupboards disorganised. This apartment needs love and attention!