Joe was extremely prompt in his response, and resolved a logistical issue very, very promptly (minor issue with the keypad to the entry/checkin).. That said, we found it hard to sleep 2 people on the very small futon, even petite folks. So, realistically, this place sleeps only 3. Other than this, everything else went well. The apartment was spotless clean. Location is great. And Joe, the host, is great!