This was my 1st trip to Cali & to be completely transparent, this place didn't meet my expectations. If you're not a clean freak like me, this place may be great for you & the pricing is great compared to the other listings at the time of booking.
Once I communicated my issues w/ Gary & showed proof of my dissatisfaction, he understood and did everything he could to resolve my issues.
* ^ * ^SIDENOTE - When it comes to AIR BNB SUPPORT, there was no sense of urgency & the customer service skills were extremely poor. It was one of the worst experiences I've ever had.
The resolution timeframe for people who are uncomfortable with their air bnbs is horrible. I am disgusted at how the chat support agents ignored me repeatedly which in turn, I had to spend the entire night & the next morning calling customer service. I was promised multiple callbacks & after about 15 calls & 14 hours later...(no exaggeration y'all) I finally was able to semi enjoy the rest of my vacation.