Appreciated the thoughtful extras (cold beverages, snacks, breakfast items, coffee). Was concerned that a lack of A/C would be a problem given the unusually hot weather while I was there, but there was a standing fan as well as a quiet overhead fan that kept the room comfortable (with or without opening the windows). I didn't interact with Thomas at all in person, as I arrived pretty late both nights I stayed there, but he made checking in and out pretty easy.