Communication was great, and Thomas was very helpful. Unfortunately, the sheets were not fresh. There was hair and stains all throughout the bed. Long black hair. There were dead crickets behind the bed, as well as what I think to be black mold forming on the roof in the corner next to the chair. I changed the sheets out for fresh sheets, but those too were not completely clean. This is disappointing, since I will be charged such a hefty cleaning fee. Based on your other reviews, I am going to assume that this is a one time thing. Heater worked great. Nice hot water. I slept great.