Overall, we had a pleasant stay at the Hoxton.
The rooms were fairly sized (we paid extra $10 a night and upgraded to the "Cosy" room), we have stayed at other Hoxton hotels in other cities and this was the biggest "Cosy" room out of the collection. The only interactions we had with the staff were when we were checking in and out and it was an overall good experience.
However, our bit of bitter ending came when we were checking out and were expected to pay over $100 of 'fees'. We did not use the valet, or any other services provided by the hotel. We also paid service fees and taxes when booking the room with Airbnb (around $50). Additionally, when we were checking in, there wasn't any mention of additional fees. I even asked because I was aware the hotel had a "destination fee", so I mentioned that I paid fees and taxes while booking this stay on Airbnb, and the staff told me that we would just have to put a deposit down and would just be charged for the $10 upgrade a night.
Obviously very confused, we asked what the difference in the charges between that paid to Airbnb while booking and that paid to the hotel while checking out were, and the staff kind of brushed it off as 'just different fees', which we didn't find very helpful and left almost feeling robbed - which was not the way we wanted to end our vacation.
We travel for work and have stayed at many different types of hotels and accommodations but rarely had a stay that had a previously undisclosed fee.
The only conclusion I can come to is that the "destination fee" was an additional thing that had to be paid while checking out and we received misinformation, which is honestly fine, but there were opportunities to mend this with better communication - which did not happen.