Simone was extremely helpful! She reached out before check-in, and after to make sure things went smoothly. She was clear and transparent from the beginning. The reviews are accurate, and her description is as well. No surprises here! The room was clean, and just what we needed. Simone provided us with everything we needed to know regarding parking and the area. The alley way is a bit sketchy but ultimately we had no issues. The ONLY thing I can point out is that there wasn’t a full sized mirror. I would definitely return to this hotel!