I would not recommend this property. Appears nice but I experienced several issues during my stay and the host completely disregarded each and every one, ignoring all of my messages sent daily.
The concierge could not help. They could not provide general information and despite being told a manager would give me a call, I have yet to hear from anyone.
I was told someone would meet me at check in for a walk through however no one did. Tara couldn’t even tell me how to properly enter the house. The key was left in the house by the cleaners. I had to send pictures of the keys to verify them and still was asked if they work.
The pool was dirty and did not heat. They sent someone out the last day. I would not have book had I known this as I requested the pool be heated in advance as host suggested.
Paid extra for 12 people but they didn’t even have enough towels- we had to purchase towels at the local Target.
There was a bin of dirty towels or rugs left in one of the bedroom closets that smelled like mildew.
There’s issues with the doors. They require you to press down hard etc to open.
There was no information left about the house, how to work the speakers, the WiFi etc and concierge stated “they didn’t know”.
TV in the guest house did not work.
Stains in bed, cigarette buds in yard and trash left behind.
One of the neighbors came over while we were waiting to go inside and stated he “goes to bed at 9:30 so we need to keep it down”.
I’ve been reaching out since during my stay and have not gotten a call from anyone on their side regarding my concerns. Most of which could have been resolved while we were checked in. This is honestly ridiculous. For $6,000+ I expected a much better experience. They sent what seemed a sincere message prior to my stay stating someone would meet us at the property for a walk through, with information to the concierge who could not assist in any way and after we check in, you all just choose not to respond? I’m so disappointed. We could not even utilize the pool because it was dirty up until our last day and because it could not be heated. I requested via phone that the pool be heated several days in advance. Had I known it did not work I would have stayed somewhere else. This was my 30th birthday celebration and I could not enjoy it the way I hoped. I was so excited to stay at this property and I can’t believe the lack of professionalism I am experiencing. I even spoke to the “operation field manager” at check (blonde guy with long hair) who took my number and stated he or someone would give me a call and here we are 7 days later, still no one has reached out. I don’t expect things to be perfect & understand that sometimes things happen but the lack of communication is unacceptable.