Charlotte's place was exactly as described and in a great location. Close to the airport and central LA without being in the middle of the traffic areas. Unfortunately I was there the one weekend of the year that it's cold and rainy so didn't get to experience the pool. Charlotte was there to check us in and give us keys when we arrived and pointed out everything to us. You have all the basics you could possibly need and she has a manual to point out everything to do.
My only issue is I would warn anyone who has severe cat allergies to be careful. As soon as we got to the house my husband's allergies started to bother him. Charlotte does ask that no one lets the cats in the room so i'm assuming guests don't but his allergies made him miserable for 2 days so it may just be because there are so many cats in the area. Either way, if you are allergic to cats this may not be the place for you.