Was my first time using this and didn't know where to find the instructions, tried calling and went to voicemail. Knocked on the frontdoor and somebody told me to go around back where I learned to click the little info icon on the passbook app. The place was interesting and it certainly works. The shower is a little small and the showerhead could be better but it's a place to stay and you get the benefit of having a kitchen. I thought there was going to be actual food in there but it is just condiments. I did like the instant oatmeal that was available though.