Although I didn't meet with Nik, he had Vanessa take care of my family during our entire stay. Vanessa was responsive and a pleasure to meet. The property is great! Close to the Venice Pier and the historic Venice Canals. The location is second to none. You're close to the Venice Boardwalk, however not close enough to get the riff raff that sometimes comes with it. Each home was exactly as described and the additional amenities kept our party delighted. Boogie boards, outdoor shower, hot tub, and the list goes on. Highly recommended for families.