Nicole has a beautiful place. It was really clean, organized and the decoration was amazing. I loved the back patio and the price for the place was worth every penny. All of the major tourist attractions were within a 10 mile radius from her place. Nicole was quick to respond to our questions as well.

I didn’t get the chance to meet Nicole but I did meet her mom. My interactions with her weren’t pleasant at all. One of my friends left his slightly soaked T-shirt and pants on the wall since there was no washer/dryer and it was sunny and warm outside. She was very upset about it and I don’t blame her. After a long day of driving, I took a nap as soon as I got there and I didn’t see her message so I was unaware about the situation. She came and knocked on the door and I went outside to meet her and introduce myself. I felt very disrespected by the way she talked to me. I even apologized on my friends behalf and try to explain the situation. However her response was to take responsibility and “control” my friends which I 100% agree since I was the one who booked the air bnb. We were well aware about the rules and regulations for her place and one of the main reason why we picked the place was we were able to smoke outside at the back patio. She made a comment about smoking inside the room even though we didn’t. She even told me that she doesn’t usually allow more than two people to stay at her place and was making an exception even though I clearly stated there were three of us and provided all of our information. She could’ve declined our reservation request if that was a problem. I guess she was just having a bad day.

On our last day we were having problems with the door. I messaged Nicole and she was quick with the response and helped us as much as she could. Her mom was there the entire time and she knew that we were having problems with the door because we saw her looking through the window multiple times. Nicole told me that her mom would help us out. However, we waited outside in the cold for 30 mins and finally had to knock on the door since we didn’t get no response from her.
There’s always room for improvement and my only suggestion to Nicole’s mom is to be more polite towards the guest because at the end of the day we’re paying for a service and respect is a two way street.