The apart was not cleaned before my stay. Urine on toilet seat, hair on counter, food stains on blanket, food stains on living room chair, dirty shower, finger prints on mirrors. This is the truth and I am now petitioning for my $55 cleaning fee back. I understand stains in carpet, but the other things could and should have been taken care of. "Dee" said that she'd need to talk to her staff about it, and said I can take up my refund with Airbnb.