Whole experience was really disappointing. they were going to cancel the reservation around 7pm and after i called CS, they ended up saying they weren’t going to cancel. They did ask us to wait while the housekeeper cleaned which was no problem but even after giving an additional 30 minutes, when we arrived the housekeeper was still there and she herself requested another 30 minutes. didn’t check in until 9pm and after we checked all 4 beds, it was clear they didn’t change the sheets, they only remade the beds. floor was dirty and the bathrooms had obviously been used before we arrived.