We never saw Silvio...
Communication was globally ok. The place in well located in santa monica at less than 10 minutes by foot to the pear.
We have fall down something in the bathroom wich required Silvio intervention and he send someone to fix it quickly. Just we didn't know this intervention will finally have an extra fee only after our departure . We are a little bit astonished but we were agree to pay it if necessary.
Jude.