The facility is very nice and communication before arrival was fine. The room was clean but the Beds were HORRIBLE. Hands down absolutely the hardest mattress I have ever slept (or not slept) on. I'm not kidding... we were there 3 nights and i was exhausted when we moved on. I didn't even know they made bedding that hard. Commode/tub room was SUPER small as well...literally had to stand in the shower to shut the door and use the commode as the door missed the commode by maybe 2 inches.
Check in was frustrating as well. My biggest disappointment was that they flat out lied to us when it wasn't even necessary. We arrived at 5:30 on new years eve. We were asked to please wait for the Senior team member because their computer was down and only this one man could help us. We were flat out told that there were plenty of available rooms but with the computer being down only this man could help us. Sounded odd, but OK??!! It took forever as the line was backing up and each check took at least 10 minutes. We waited maybe an hours in the lobby along with several other folks coming in for the Rose Bowl...Then all of the sudden we were all told that the rooms weren't available because they weren't yet clean cleaned???!! Had we been told that up front we would have went to dinner and came back. As it was, once we received the room keys and settled in, restaurants were slammed and NOTHING in this area was open except Chinese. We drove out of the area and ended up not getting dinner at all.
Skip the breakfast...there wasn't much that was appealing.