The loft is decorated beautifully and very comfortable. Very clean.
I had issues with the Wifi for a couple of nights before it was resolved. I was not able to sign on. She tried her best to contact ATT and get it resolved but I was planning our days as we go and I ended up using a lot of data through my carrier to book tickets, etc. It timed out on me for an event and I had to call to call my bank to see if it went through and then call the place to see if they received payment.
I arranged for late check in and paid for it well in advance prior to my trip, I messaged her via Airbnb to let her know. The evening before my departure, I receive a reminder that check out is at 10:00am. I sent a message reminder of payment and arrangements. I was told that they have not received payment. I then screenshot the payment that was made for parking garage and late check out. She apologized for the inconvenience. I got back to the loft, after breakfast, around 10:30 am and my code no longer works. I texted once and called about 3 times; someone from support called me back and remotely allowed me back into the loft. While I'm packing, the cleaning lady knocks on the door. It was a frustrating way to end a vacation. Needless to say, they got back to me within 5-10 minutes so that was much appreciated.
The parking garage smells terribly and amount of homeless people on the way to the loft can be intimidating if you're not used to it.