We did not get the amenities advertised or the room advertised for our stay. When contacting Airbnb they were extremely helpful in getting us out of the hotel because the hosts were not responding to our complaints. When told I would receive the security deposit, I did not. When I called I had to call from three separate numbers to get through three different times like they were screening my calls. The manager argued with me and said I didn’t tell them we were getting reimbursed from Airbnb which is a separate issue from the security deposit... even though we messaged the host, spoke to an employee about how the room and amenities did not meet our expectations. When I checked out I asked if I would receive the security deposit and then was told yes. However, I had to call three different times about the issue and the third time the manager said I could not get the security deposit back, then after explaining the manager said I could get half until finally agreeing to give the full security deposit back. He argued with a customer and quite frankly none of these employees I came in contact with had any respect for guests and had the worst customer service I have ever experienced. Would give zero stars if possible and would never stay in this hotel or use any of the bars available ever again.