Steve was really friendly and nice. When I gave him a phone call, he came to greet us and gave me everything we needed to access the house. He walked us to our room and showed us everything. The listing was very accurate, except you also get your own microwave and mini fridge in the walk-in closet! He provides a crazy amount of pillows and towels with different stiffness and different brands of shampoo and conditioner. He also provided detergent and such for laundry. The rules set in the house were reasonable. The internet was fast, but did get a spike once in a while. I think Steve had someone attempting to fix it the morning we were leaving. It was located at a very nice area, every awesome food place was within 15 minutes. Downtown LA was also within 15 minutes during nonpeak hours. No complaints at all!