Let’s start with the pros. Stephan was an extremely accommodating and accessible host. He answered all of our calls and texts right away. The location is right in the middle of beautiful Beverly Hills. The beds were comfortable. The kitchen, though very small, was well stocked. Stephan left us an array of snacks. The pool deck is lovely, though the pool is unheated, so it would make for an invigorating dip.
Unfortunately, there were many issues that arose during our stay that I feel compelled to share. The elevator was creaky and broken for four of the five nights of our stay. That meant we had to lug our luggage up five flights of stairs from the parking structure. And my elderly mother, who was staying nearby, was unable to visit us. This would be an obvious challenge for anyone with mobility issues. And it reflects the overall run down condition of the building, including the bathrooms in the unit, which are in need of renovation. The shower head in one of the bathrooms wasn’t working properly, so we were forced to all use one shower in the other bathroom. And there were other details that needed fixing, like one of the garage door openers which wasn’t working and the remote to one of the TVs which was broken. We eventually figured out the check-in, but if you’re not particularly tech-savvy, it can be a bit challenging, as is the process of getting the televisions to work. Stephan provides videos and talks you through it and is as helpful as he can possibly be. We still managed to have a decent stay. I realize that Beverly Hills is an expensive area, but given these issues, the price for this rental is too high.