Leslie was extremely helpful and organized - we loved staying with her, and the room was lovely. She had the room ready early (which was great as our flight landed early), and kept us well supplied with guide books/local magazines and tips, instructions for the room (e.g. wifi details, heating, parking ...), as well as coffee, tea and biscuits. She also made sure to turn the heaters on before we arrived as it gets quite cold at night. All in all, we had a wonderful experience - thanks Leslie!