Michelle was very responsive and professional. She made things easy, and checking in was a breeze since the doors use a keypad. She is also very attentive to you needs. My GF and I enjoyed staying here as the location was great. My only complaints were that the wifi was a little spotty at times, and sometimes I had a hard time sleeping due to the street noise. It's right next to a popular bar (Blind Donkey) so it can get loud until 3am or so. But overall, I still like the place enough to come back in the future!