I would suggest other travelers to contact Rose/her assistant Adriana on the same day they arrive to avoid any potential conflict. On the day I arrived I was under the impression that Rose was out traveling/on the sea and her assistant was not very responsive to my early messages, so I did not tell them know the exact time when we would arrive and I was given the door code. When we arrived at 10:30pm, we found Adriana (at least that is what we told as) was cleaning the bathroom and told us she thought we were coming tomorrow and she needed one more hour of cleaning, which means it has to be until 11:30pm that the room would be done. The bedroom which we supposed to stay looked like it was not used for a while (curtains on the bed but hang on the windows/doors) We chose to leave and found another place to stay. When I talked to Rose about this event, she blamed us for not communicating with her/Adriana and only returned the cleaning fee and half of the rent. Not only did we lost around 100 dollars (half rent + service fee) for 30 mins unpleasant stay (no place to sit with a strong smell in the room), we also needed to find a place to say late in the night which costed us another couple hundred of dollars when we were very tired in a new city. To get the money back, I have to contact both Rose and Airbnb staff.. at the time I contacted Rose, I found she was actually quite responsive regardless she was traveling (she refused to give all our money back) which if I had known earlier I would contact her. Then I contacted airbnb which was also a terrible experience. I will stop using airbnb for a while and could recommend travelers to choose hotels for cities like LA in the future. There are really plenty of hotels in LA with clean rooms with fresh scent and would save time on communication.