We took off a couple of stars just because the host's check in/out process was not handled well.
To begin with at check-in we were not allowed into the house until an hour after the booked time. The host had informed us of this a few days before because another booking was leaving the day of our arrival. But in fact, the turnover time took this long because they didn't use a professional cleaning crew and relied on a single family member to come in and do all the cleaning. This was also quite concerning during Covid times with a young girl being given sole responsibility for cleaning a large home up to the enhanced Covid requirements. I understand this is most likely a cost saving approach by the owners but it cost us an hour of day time usage for the only day we had to enjoy the ocean view. That being said, we were polite and accommodating with the host’s change of our check-in time.
On checkout we were running a little late (but no later than our delayed check-in) and the host came into the house with a very aggressive and demeaning attitude towards my guests. We were running late largely because the checkout processes requested by the host were extensive and above what is reasonably expected in an AirBnB rental. For example, requesting we not use the white towels within the home if we wear makeup and also requesting we remove all the duvet covers from the bed.I won’t get into more details but it was an uncomfortable exchange and not one you’d expect from a high end rental.
Again the home was beautiful and would recommend to any travelers looking for an exceptional experience. Just be prepared to deal with the host who can be very demanding at checkout.