There are a few reasons why I am rating this air b n b a 2/5. If I had the option I would probably not stay at this location again for a long term stay. During the first week of our stay, our dishwasher and oven door were broken. We let Luis know and we were told a “work order” would be placed. It took almost a week for those to be fixed. Then during a heat wave, the air conditioning wasn’t working and the apartment got up to 85 degrees for 5 days. Luis did bring us fans, but again we had to wait for a work order. During this same time, both of our toilets were clogged so not only was the apartment hot, but it smelled. Work order was placed for the toilets as well. We were told to go use the gym bathroom in the mean time (we are on the 4th floor, the gym is on the 1st floor). Once that was finally taken care of, we found a cock roach in one of our bathrooms. After a conversation with Luis, we got refunded for the total of 5 days for JUST the time that the air conditioning wasn’t working. It was frustrating that any time we had an issue we had to wait on the apartment complex itself to come fix things. I listed the big things, but there were a few little things that also came up along the way and things we didn’t mention to the owner just because after so many problems we decided to let the little things go (like finding previous people slippers and belongings under the bed). The only good thing was the gym and pool. Which was closed the whole last month we stayed there.