Unfortunately, we regret booking with Marina. First of all, she did not provide accurate information about the apartment. It is a basement apartment and is difficult to access, also is not as private as disclosed.

Secondly, there was terrible sewage rupture underneath her apartment which caused us to pull out and seek a hotel option. The rupture spilled sewage throughout the apartment and soaked some suitcases. Even after being informed, Marina acted very slowly on the very urgent issue and left the communication to her friend/neighbor/cousin (still unclear on this relationship) who was shocked and said he wasn't supposed to be so involved in the process. We understand this was out of her control, but her responsiveness to the situation was concerning.

When we tried to communicate a refund, that process was extremely slow as well; it seemed like she was putting all of the responsibility on us even though it was her residence that had an extreme issue.