The lady whom was taking calls mentioned how they were booked up because of a festival (that we were attending) & everyone (including us) asked to check in early. She did let us leave our things in a office & stated others will also be leaving their belongs in the same office (mind you, no one was in the office). She told me she would send check in instructions around 2pm but would not be able to access the room until after 4 pm.
Fast forward to 11:30pm & we have received any check in instructions on any platform. So I call & she tells me to hold on while she pulls my information up. 5 mins later I question her & ask if we have a room or not & why was the info not sent at 2pm like she told me she would. She did not respond. 10 mins later I got tired of waiting & was extremely upset she wasn’t answering my questions & couldn’t provide a room number much less instructions in a timely manner.
P. S. Someone who overheard my conversation a with this lady mentioned how they had had went through the same thing earlier.
It appears this lady does not know how to run a business. I did ask for full refund because she couldn’t provide us a room.