I've traveled the world as a journalist and often stay in Airbnb locales. In all my years, I've never encountered the kind of false advertising and lousy communication that Marie and the company that manages the site, Pillow and Coffee, provided. As you will note, the room advertises two beds, one bed and a sofa bed. In anticipation of my trip, I communicated that there would be two different people staying there. When I arrived at the site ready for bed, I unfurled the sofa bed to find there were no sheets, no pillows, no nada. I called Pillow and Coffee and around 10:30pm, and was told by the person at Pillow and Coffee that I "didn't order bedsheets and covers," and that the problem would probably not be resolved until the next day, meaning that i would freeze. After more than an hour of haggling, they came around and found a temporary solution: putting me in another unit—at about 1 am. I asked them to refund the ONE DAY for the inconvenience and false adverstising and was denied. I had to haggle with them to finally agree to a refund after a few days. I found the porblems—false advertising, lack of responsibility, cheapness (i.e.there are no frills AT ALL, just coffee and sugar), the manipulative attempts to avoid responsibility, the lack of willingness to refund for their mess up) galling. I'll never stay with them and have discovered that company's like Pillow and Coffee are doing to the hospitality industry: making it inhospitable.