Never met Fran and Annie in person but they were great with all communication. We thought their place was much nicer than the pictures. It's a convenient walk to town from their place. Catalina is expensive so their place is a great value compared to the hotels on the island. If this is an important factor than you'll be pleased. We were out doing activities most of our time their and really only used the room as a place to sleep. The hobbit door did not bother us but it is something to be aware of for anyone with mobility issues or trouble crouching to entire the place. We would definitely recommend their place for those budget conscious.