Polen was very accommodating for our late arrival time. She also quickly answered any questions I had before we arrived.
There was no hair dryer or toaster and they were both provided almost immediately.
It seemed unclear by the listing that there were actually 3 condos that shared the garden. That didn't end up being a problem because the people in the other two condos were very nice, but it should be made more clear.
The beds were very comfortable, although the futon was too firm.
The bathroom was very nice, but small.
There was a washer and dryer available, which was extremely helpful because we stayed a week.