Check in was disorganized despite having to give very specific timing, then finding the meet up for the keys was not clear, and the keys were not ready.
Only videos to give instructions to the room and the parking space were confusing - we would have appreciated written details as well as the videos were hard to follow.
The apartment sleeps 5, but it has no table to eat, and only one chair at a small kitchen island. Nowhere other than a couch with no coffee table to sit.
Not a good location if you want to cook or eat, very poorly stocked kitchen. Not even dish towels or dish rack were found.
Mattresses were hard and uncomfortable, and we noted they were stained when we removed the sheets at the end of the stay.
No extra linens to make up the couch upstairs.
Complex had pool and jacuzzi but our FOB did not give us access. The hosts were unable to resolve this during the stay. We were very disappointed.