Before, during, and after our visit, Susan was always a phone call, or an SMS away.. The day we arrived, our keys were in the lockbox as instructed, but Susan still made a point to stop by and welcome us in person (a pleasure meeting you Susan).
The place itself is charming, touches of thoughtful decorations in every corner. We had everything we need including entertainment (full size appliances, cable or satellite tv -not sure which it was), and a gorgeous backyard setup and patio)
The location also is very convenient, grocery and farmer market within walking distance, and more importantly for our 7lbs morky, is that it was also a walking distance to the only pet friendly beach in the Los Angles county!