Nicole is an exceptional host whose availability, professionalism, kindness and responsiveness is second to none. While we didn't encounter any issues per se, and while this unit is spotless, refurbished inside out and with brand new appliances, we had a few requests (like a faster internet connection for instance). Nicole always responded literally within minutes and always obliged us with the utmost kindness, speed and has been providing a five stars service. She is literally one in a million and to have her as a host is a blessing. The unit itself is spotless, decorated with taste and has the added value to be on the top floor of the building hence benefiting from great natural light and a huge patio. All in all a unique experience both from the unit's standpoint and, again, thanks to Nicole who is a super super host !