If you're looking for an easy and relaxing Airbnb experience, this is NOT it! I asked the host before check in if we would be able to get in early and where we needed to park. I got no response at all. We went to check in and were told the door would be unlocked with a key on the counter. We got inside the building just to find out that our room was in fact not unlocked. So after several attempts of getting in contact with the host, I finally called Airbnb to cancel my stay and was trying to see our hotel options. At this point, a young man comes up to us asking if we are Airbnb guests. We explain and show our confirmation to him while I'm still on the phone with Airbnb. He then explains that he helps the host and that he would be able to fix our stay so I got off the phone with Airbnb hoping everything would be fine. We get moved into a different room on a different floor. After settling in, we decided to go to the beach. On our way out, the helper catches us to tell us that he actually has to move us back down to the original room. At this point, I start getting upset again. We just spent over an hour dealing with this and we now have to pack up everything?!?!? I asked if there would be any discount because without one I do not want to move because we were on our way out and trying to enjoy our vacation! He explained it would have to be discussed with the host but that something could be done. So we get into our original room to find that it is definitely not as nice as the new room was. The original room seemed half quickly cleaned, the TV screen looked greasy, everything being outdated, stains on the walls and curtains, etc. I immediately messaged the host asking to be put back in the other room and a discount for all the troubles for all the above reasons. The response was half a day later and said no then asked why we didn't go into our original room in the first place. UH BECAUSE WE WERE LOCKED OUT?! Then after all of that, we find that the shower door is broken, a shower mat with black spots on it, and that the bath hardly drains. I let the host know that as well and never got another response. I'm so upset that this is a super user that appears to have great reviews with a few bad here and there yet I felt like it was a disaster for us the entire time. After this, I'm scared to use Airbnb again because this was an absolute nightmare.