Had to use a 3rd party site, offering a plethora of upsell options (that appear to be required) before allowing you to access your check in information (otherwise not available on Airbnb). There’s no host number to call in case of emergency - just chat that’s available during business hours only.
Use Airbnb often but attempting to contact support (again through their 3rd party chat) took on average 6-10 hours to hear back and I didn’t even get responses to all messages I sent. Luckily there was no emergency.
All of this 3rd party communication makes it feel extremely impersonal and corporate. However, the place itself is nice and it’s a good location.