This is the message I had to send to the AirBnB:
I need to request a refund. When I contacted the host I specifically asked if a trailer and a truck could be parked on the premises inside the fence and the host responded yes. When I tried to gain further information the host took an extended time to respond and questions needed to be asked repeatedly to get a suitable answer. Based on the information provided I booked the place for my elderly parents who were traveling with a moving trailer. They don't speak English well so I was the liaison for this process. After the booking was completed we were left with little to no information on how to get inside the gates or even the house. I continued sending messages for clarifications and eventually replied that the gated parking was not available and it was suggested they park on the street because he said the neighborhood was safe. Unfortunately, there was no spot on the street either, they walked around the neighborhood after midnight in the dark feeling unsafe just to locate a suitable parking area. I screenshotted and have in airbnb chat the entire conversation pointing out the reason why we booked was for the parking specifically. He responded saying he was not even in town and to speak with his son, for whom he did not give any contact information. I sent yet more messages trying to acquire this contact information because at this point my parents were close to arriving. It took several hours before he responded. The hosts son was finally contacted and suggested that they park quite a distance away with no concern for belongings. This was unacceptable and he finally agreed to move some of the cars near the house so that they could park in front.
In summary, we felt like we were misled about the listing and did not receive adequate support from the host regarding the concerns. My parents did stay on the premises as they had no other choice and thankfully the trailer was safe but the whole encounter was disappointing. On top of it, the bathroom was nasty. We would like a refund for this reason.