PROS: The area is good and the facilities were kept clean.
CONS: You’ll essentially be sharing a small room with 3 other people, including the bathroom. If you prefer having your own privacy, this place is not for you. The bunk beds are in a private cubby but anyone sitting in the sofa can see into my cubby. One of the towel hooks was broken in my room so I had no place to hang up my towel. The bathroom also smelled bad.
I decided to check out early, which was expedited by how unpleasant and unwelcoming the other tenants were towards me. The Freehand did not respond to me and if they did, they told me to take it up with Airbnb. When I contacted an Airbnb agent, The Freehand did not respond to them either. 24 hours later with no response, I had to discuss this with the people at the front desk, who graciously helped me with the process.
This experience has made me uncertain on whether I would rent with them again. The front desk staff was helpful but the online team basically never responded to me in any capacity.