The place and location were obviously great. I understand that extenuating circumstances occur and it could be difficult to keep apace with the constant guests, but we felt that our check in and check out processes could have been a lot smoother and frictionless. Carol called the day of check in and asked if we’d like to come in at any other hour and if so, to let her know. Turns out she just wanted us to come in later than the agreed upon check in hour, as the place was still being cleaned when we checked in. These things happen, no big deal, but she had a chance to be transparent with us and ask that we arrive a bit later, rather than have us wait and the cleaning lady feel rushed. Likewise we felt rushed out the door upon check out because there would be a “turnover today”. We left a couple minutes before check out time. Not the most welcoming experience I’ve had.