I want to first and foremost say that the house was clean and there were an abundance of towels for our whole family which came in handy with the in-ground pool in the backyard. However, when I booked the house, I gave exact dates of when we were flying in and had inquired about a midnight check in being that our flight was getting in from NY at around 11PM that night. In a text thread, she said that would NOT be a problem. What happened when we arrived was totally unacceptable as she had booked the house until the morning of!! We were left stranded with 3 kids after a long flight and nowhere to sleep all because she forgot we had requested to check in around midnight.

It took us over 2HRS to find an available room to accommodate my 3 kids, my husband, and I. $270 later and absolutely zero accountability from her. While we awaited entry to her apt, she sent her daughter to open up for us (she thought something was wrong with keypad on lock) when she realized, as her daughter arrived that she had other tenants occupying the house. She then proceeded to try n place blame on us when the text thread MONTHS earlier clearly indicated dates and times. Needless to say the start of this trip didn’t start off well as she refused to accept any responsibility for her error....Terrible Terrible Customer Service.
Moving on from that topic, as I stated before, plenty of towels for the pool but the amount of bees surrounding the pool was a problem. My kids were terrified. You might say to yourself, “well that’s nature and not really a house problem,” but it actually is a problem they can remedy by having the landscaper trim the over abundance of branches and bushes that attract the bees and keep them a little further away from the pool. In the listing, the landscaper comes by on Tuesdays but the landscaper does NOT go to the backyard. This in turn also is a problem because the amount of debris falling into the pool was too much. My husband spent a minimum of 30
Minutes everyday cleaning the pool of tiny leaves and dirt because the landscaper does not tend to the backyard. A simple service blowing out the backyard could have saved us time and coupled with the bee issue, definitely not worth the money they are charging.