Disappointing stay as this was our first trip to LA in over 3 years so we were very excited for the trip. We were excited by a Airbnb Plus listing which had been “vetted for quality by Airbnb”, but sadly we we’re let down by the listing and by Airbnb support.
There were numerous issues about the listing that were inaccurate or unsafe.
- Insecure stool seat, I almost fell and seriously hurt myself
- Jagged pieces of wood on the floor transition pieces between the bathroom and the hallway, where our kids could have seriously injured themselves if we didn’t see the problem
- 2 bathroom faucets were barely attached and this caused us to not really use those bathrooms for fear that they’d break
- Shower fixture was insecure which made us second guess if it’d work properly
- Multiple light bulbs not working throughout the listing
- Chipped and significantly scratched dishes
We flagged these items for Airbnb support but they were slow to respond and did not address our concerns.
Again we had hopes for this listing and we we’re let down by Airbnb. And it’s clear that Airbnb doesn’t care about their customers so we won’t be coming back to Airbnb again in the future.