The room flooded & destroyed all our luggage because it rained while we were out during the day.
However, there was no apology or compensation for what had happened to us. At first they told us to just mop it ourselves, but since it was a lot of water, we asked for someone to show up.
We had to wait over an hour for someone to come & all they did was mop it out.
It was very inconvenient and upsetting