I will NEVER rent from Turnkey again.
In the middle of the night when we arrived at the rental, we had no door code to get in. I called and was told I needed to complete the lease (which no other AIRBNB rental has asked me to sign) the form wasn't on the app and it wasn't in my email. We stood on the street for over an hour while they figured out how to send me the form. When I got the form it said I owed twice I had already paid. No one could explain this to me, other than "this is just what we make you sign." After talking to the manager who would only tell me his name is "Sam S." I was told if I didn't sign this form I would not be able to get in the house. After giving him a piece of my mind, I decided to sign the form because what choice did I have? I had already paid, we had no where to go. We were exhausted. We had been standing on the street for over an hour.
When the time came to check out I was told we had a 12 pm check out. The house automatically locked us out at 11 am and if my brother wouldn't have been inside the house when this happened we would have been once again locked out of the house and standing on the street.
I will be contacting my lawyer concerning the lease they made me sign.
DO NOT RENT FROM TURNKEY and save yourself this nightmare.