When I was heading to the Airbnb, the instructions for entry was the door would be unlocked and to just “walk-in”. When I arrived at the location no address was posted over or near the entry doors so I wasn’t sure which door to enter. After calling Michele, she came out to let us know where the entrance was. My brother then went to greet her and put out his hand for a handshake. Michele looked at his hand, and then at him like he was the most disgusting thing she had ever seen. She then went on to talk to me condescendingly that I should’ve known what the address was for the entry because the address was painted on the curb away from the residence. It then took her over six hours to get back to us when we had problems with the Wi-Fi. We never got the Wi-Fi to work correctly in the entire time we were there. There wasn’t an indication on how small the place was and does not fit 6 adults comfortably. I had a question for her that was not in the manual at the unit. It took her forever to respond and only after I sent her a couple messages and a phone call which did not have voicemail set up. She then responded in caps and yelled at me when I only had a question. I felt very uncomfortable around her and so did all of the guests, we weren’t sure why we were being treated the way we were but didn’t have any other choices on a place to stay at that point. I will not be using this location again.