I decided to book this place in March for 5 nights, mainly because of the positive reviews about the location and cleanliness. On the day of my arrival, i was really surprised to find out that the appartment was not cleaned. In the bedroom, i also found dirty bed sheets and towels on the floor.
I arrived very late at night, so i reached out to Shonelle on the next day, who was very communicative, apologized for the incident and arranged to send her cleaning team early in the morning on the 3rd day of my stay. After that everything was clean and in order.
Shonelle offered me a refund, which i accepted. But a few days ago, after following up with her, she sent an amount less than what i was expecting/what i was originally charged for. I sent a message to ask for clarification about 5 days ago, but never received a response from Shonelle.
Other than that, it was a nice stay. I found the place comfortable. Instructions on how to get into the unit were quite clear. The neighborhood is on a quiet and great location. Parking was super convenient, right in front of the house. I did not make full use of the condo, but everything was made available in the kitchen to cook in it.