The house itself is beautiful and in a great neighborhood near many restaurants and the mall.
Unfortunately we did not have the pleasure of enjoyment that we expected for our Thanksgiving family vacation. We found that all of our planning had to be interrupted while we implemented a cleaning exercise (we did not plan to come into the house and have to clean it BEFORE we could get settled in). Below is a list of the problems we were plagued with:
1. When running Garbage disposal there is a burning electrical smell and smoke coming from motor under the counter.
2. Oven door won’t shut (this resulted in some of our thanksgiving dishes not cooking properly.
3. Cabinets lined with dirty newspapers
4. Stove eyelets dirty. We had to scrub and soak each eyelet.
5. Refrigerator dirty. We had to leave all our groceries in the car until we could clean it.
6. Chair in dining room broke.
7. Upstairs ensuite not clean, toilet seat old, worn, riddled with chips and brown spots (paint missing). (We has to purchase cleaning supplies to clean 3 of the bathrooms)
8. No TV in common areas (it’s traditionally expected that the family would enjoy the football game together on thanksgiving day)
9. TVs in bedrooms are all set to Chinese language and no remotes to control or change the configuration. (Effectively we had no access to television)
10. Shower head in the en-suite is broke, water comes out extremely hard and wild.
We had been checked into the house approximately 20 minutes before we called and texted the owner with our complaint. He did send a lady over to address our issues; however, she was alone and very elderly, she did not speak English and she did not have adequate supplies to address the issues. When I saw her using a tiny (tissue size) rag and plain water to clean the refrigerator, I realized not only would it have taken her the remainder of the day to complete our list but it was unlikely that the finished product would have been any different from what we were complaining about. Therefore I told her that we would take it from there and she was relieved.
If the house had been cleaned prior to arrival it would have made for a more comfortable stay.