I really had to calm down before I wrote this review otherwise I would have chosen words which would not comply with airbnb rules.
Obviously, the „plumbing issue“ (or whatever problems these hosts have with theIr apartment) still persists (pls. see other reviews). Well, don’t get me wrong: These things can happen. I for myself would have informed my guests beforehand so that they would have sufficient time to look for an adaquate alternative. Giselle and Jon, however, decided to pretend that everything was alright, they even agreed upon an additional night as we decided to come to LA a day earlier than expected (conformation for this was on July 4).
When we arrived at the confirmed date at 5pm, their „check in and check out manager“ (whoever that is) called us (after I have tried unsuccessfully to get a hold of someone to arrange the check-in the whole day) to tell us about the plumping issue and that we can not stay in the apartment.
But „kind“ as he was, he offered us to cancel the reservation….get it!? Not Giselle and Jon wanted to cancel, we had to do it.
So we were sitting there after a 5 hour drive with 2 kids with nowhere to stay.
I texted Giselle and Jon….no answer
I called them…voicemail
I left a message…they didn‘t call back
So after all this, they don‘t even have the guts to talk to us or to apologize! They simply don‘t care.
Super Hosts? Are you kidding me? Super ghosts if you ask me!
Giselle and Jon, if you are reading this: put this apartment offline and spare other future guest the experience of having their vacation getting screwed up by you.
Definitely, this would be a 0 star rating if this was possible!
Worst „hosts“ ever…get lost!