Check in could have gone smoother. The checkin time was 4pm, but when we arrived at 4:45pm, the place was still being cleaned by her son. It wasn’t ready until 5pm and then we didn’t get settled in until 8:30pm. There wasn’t any toilet paper, the light bulb was dead in the bathroom and the room lights in the bedrooms and living room didn’t work, the bathtub didn’t fill with water and so I couldn’t give my kids a bath and the WiFi didn’t work. Janet gave me a light bulb to fix the bathroom myself and told me the overhead lights in the rooms don’t work, but the small side lamps do. The rooms were still pretty dark. I asked if she could pick up a plastic plug for the bathtub so I could give my girls a bath the next night and she asked if I could pick it up for her instead. I asked if her son could pick it up. To fix the wifi, she came over and after about 30 minutes with the customer service rep on the phone, we were able to finally troubleshoot the issue. By this time, most of our night was done and it was past the kids’ bedtime. The place isn’t family friendly with very high chairs for the kitchen table and my 3 yr old fell off of it. Also, there are no plastic or metal plates or cups for kids and only breakable ones and so you’re better off bringing your own cups, bowls and plates. We ended up reusing plastic bottles of water for the kids. Her son was very helpful and accommodating and dropped off a plastic plug for the bath the next night. The bed was comfy and the place clean. Since she lives in the back house, she was able to come over to fix issues that evening.