Once I finally connected with them, the man I eventually met, who said he is Shawn, was very considerate in offering to assist in any way. The unit, as advertised, is unbelievbly quiet (really, you would never know you are anywhere even close to a major city or center for nightlife) and very well-located. As mentioned in another review, it was very musty-smelling when I got there, but I felt perfectly safe leaving the side door open for a few hours until it finally cooled off and freshened the air a bit. I did not notice the in-window ventilator unit (behind the sofa) until just as I was leaving, but would have been reluctant to try it out anyway because it was so dirty. Other than that, and the ventilator fan in the bathroom ceiling which I also did not try, the apartment was very clean. I think they may be in the process of remodeling, but have not gotten to the sink fixture yet. It's very loose, although just getting a wrench in underneath the sink might resolve the problem. Also, the "well-lighted path to door" was not exactly as advertised . There is a light at the entrance to the unit, but the remainder of the pathway is quite dark, and somewhat perilously overgrown with vegetation. A pair of pruning shears could easily solve that problem, but lacking that, be sure to bring a flashlight. Listing states no stairs in home, which in fact is true, but misleading in that there are three steps up at the entrance to the unit. Not a big deal unless you happen to have a bad knee and are toting cumbersome luggage. "Room darkening shades" = again, technically true. However, they are only hung at one of several windows, so room is definitely not dark. This could be considered an advantage, however, as it means no need for a nightlight. There is plenty of ambient light from adjacent yards to find bathroom, etc, during the night. Photos show an older version of this unit, I think they are in process of trying to remodel. flooring is new, probably recently painted, and spread, sheets etc. are different than pictured.. Do not go in expecting pink. Perhaps, importantly, although the gentleman who I met, and who said "I am Shwan", does seem to be a very nice person, I doubt that he is the same person pictured in " the listing as "Shawn". Perhaps the listing image shows a younger relative of the same name? I'm sorry that I cannot in good conscience give this listing a 5-star review as Shawn directly requested that I do, but this is an honest one. Perhaps if we had not gotten off to such a strange start with the issues at check-in, I would feel better about the overall experience. He was certainly considerate in offering to meet any of my needs related to the unit, even offering to let me leave a bit later than planned....