Over the years I’ve booked hundreds of days of stays with Airbnb hosts. This is the first bad review of a host. The unit itself is fabulous. Super clean, close to the beach, parking, etc.
Just be aware that you’re not really being hosted by Eliza and Justin, you’re being hosted by their company, Orange Door. The company has a cute brand story about creating great experiences for guests. Sadly, this customer service is awful.
Upon arrival in the early evening I was unable to get into the unit as the door code did not work. When I called the host it went to a call center type of support rep who could not help me. Then they told me they would contact the owner of the unit for the “managers code.” It took them nearly two hours for them to get me a code that worked.
They sent their cleaning crew into the unit in the middle of my stay while I was away from the unit. They threw away my personal belongings, food and wine. When I reported this a housekeeping “manager” was sent to meet me. While he was a nice young man, he missed the mark when he offered me $8 grooming kit. I accepted it because I felt bad for him.
When I contacted Orange Door again they assumed that I was a happily satisfied customer and had moved on from my issue.
I don’t think this review will ever see the light of day as I’m sure they won’t review me in order to prevent my review from posting.
Orange Door is now just ignoring my request to be compensated for my discarded belongings.