This is a hotel and if the host isnt at work, you wont get ahold of him. Rude front staff said they didnt know him. When i persisted, they then told me that he wasnt at work. My kids got to the hotel before I did. I instructed them to go and check in, as I do with all Airbnbs. Unlike airbnb, where you have a list of each guest in your party, as hotels do, they wouldnt let my kids in without my information. So I informed the front desk that I was on the way. They proceeded to then tell me that my booking was canceled because check in was the day prior. With airbnb if I pay for a listing and anything happens, such as a canceled flight or if I missed my flight, the listing I book is mine for the length of time i booked it. If anything, the host will call me to check up on me to see if we are ok, if we didnt show up. Courtesy, customer service, concern. Instead they canceled our reservation. Long story short, my kids were left in the cold and rain with all of our bags. To make matters more interesting, a black man cant have white kids. The front staff felt that they didnt look like they were related to me. After Airbnb tried to intervene to salvage the reservation, the host deemed us too hostile to stay at the hotel. As a grown man who has worked customer service most of my life, ive had to deal with many a hostile situation. Sometimes a simple apology can go a long way. You dont put kids out in the cold rain because you feel theyre hostile.