We were baited with a beautiful listing. It looked beautiful and had a pool for our 12yr old daughter. They approved our request and then told us that listing was no longer available but they had another place open just as nice. They also instructed us not to mention we were on Airbnb should anyone ask. We got there with 5 suitcases and 7 packages because we were also there on business. They told us the elevator wasn’t working. Then when we got to the apt it reeked of cigarettes, was infested with flies and the hallways in the building were disgusting. We just figured we’d buy an air freshener and also began to kill the flies. Once we cleared my daughter’s room of the flies we closed (not locked) her door to keep the flies out. When she attempted to leave her room to use the bathroom, she could not open the door. She suffers from anxiety and panic attacks. We almost had to break down the door but I remembered a window went from the terrace to her room, so my husband climbed through and finally un-jammed the door. We immediately reported this to the host and they reluctantly told us (as if we were bothering them) they had another place for us close by. That location was much better, clean, free of flies and didn’t smell. When the gentleman who met us there was walking us around the property we asked about the pool which looked like was under construction. He told us it should be open in a couple of days which we wouldn’t mind waiting for because we were staying there for nine days and we really wanted a pool for our daughter. We realized after a couple of days the pool would not be ready for at least another several months or even a year. This host had not been empathetic and has basically accused us of lying and being unreasonable for requesting partial refund of our stay since we did not have a pool for our entire stay. Their resolution was to have us find yet another place to stay. Which was impossible on such short notice. We have videos as well. We will make sure this doesn’t happen to anyone else.