Xiou was great, friendly and quick to respond. The house was beautiful, the beds were like heaven. It was a great spot to relax on our family vacation! The floors were very slippery. My 18 month old could barely walk and fell multiple times. My husband and I also slipped a few times but luckily never fell. Perfect for adults and older children but not ideal for small, clumsy or the elderly. Overall we would stay again!