I have been using airbnb for years and I have never had this terrible of an experience with a host or in an airbnb. The most disturbing part of this was the host's attitude. Right from check in, Joey gave wrong directions for locating the apartment building and was expressly impatient. This first impression left me feeling very uncomfortable and unsafe. His communication style was unprofessional, rude and abrasive. When we got into the apartment, we noticed that it was very cold and the bathroom did not appear to be clean. It was in the low 50's that night and we slept in a very cold apartment even though we turned on the heater. We called Joey first thing in the morning to inform him that it appeared that the heater was not working. Joey was not apologetic or considerate and continued with his highly disrespectful approach and tone with no clear timeline for addressing the issue. We ended up choosing to leave the airbnb and found another place to stay. I won't recommend.