Leticia was an absolute pleasure to work with. We had a slight issue with finding an iron when we arrived and she was there within minutes to find it for us. Comms and check in were really easy and she let us leave our bags in the kitchen when we checked out so we didn't have to go around LA with our luggage before flying home. Super friendly and relaxed process and happy to recommend. The room and connected en suite were great too, just like having your own private hotel suite.