Tommy was extremely helpful and welcoming. We reached the area earlier than expected and he was fine with us checking in as early as 8am. We have the three bunk beds and the room was exactly like in the picture. The mattresses were comfortable and completed with pillows. Tommy provided us with towels as well. The bathroom was clean and came with all the necessary bath utilities. There was a brand new hair dryer too. Also, Bonnie is the cutest dog ever.