I have stayed with this host multiple times and this by far was such a disappointing experience. To begin, anyone who reviews on how difficult it is to locate their lockbox is RIGHT. Secondly, considering how expensive this location has become, you would think they’d offer better check in & check out times without issuing a huge additional payment if you request to come/leave at a different time. Thirdly, my door code to enter the apt unit was incorrect and wouldn’t allow entrance. Irritating! And lastly, I called their customer service line asking if there was additional parking for guests and/or visitors. Whoever I spoke to on the phone was COMPLETELY rude. My guests were even in awe. She explained that the structure near the leasing office is guest parking and that it requires a key fob to access. I was confused bc although none of the parking slots said “reserved”, it looked similar to the residents parking structure. Each spot was numbered. So I asked her to specify if she was absolutely sure that it would be ok for my visitor to park there even tho each spot looked like a resident/numbered parking spot. She was soooo rude and kept repeating her statement on the phone louder and louder with more and more of an attitude.
Another thing is that they have you check out in the most meticulous way when it comes to cleaning and all of that according to their guidelines. Save your money and stay in a hotel. Considering they charge an arm and a leg as it is.
Absolutely do NOT recommend