Tomoko was incredibly easy to get ahold of for check in and questions, replied within minutes on the app. I'm not sure she lives in the apartment (only saw her parents, speak no English, and a teenage boy), but we had no issues there. The room is smaller than it looks in the picture, we brought two suitcases and had to step on our stuff to get to the bathroom. The bed is super comfortable, though it was hard to sleep past 7am from noise (humans and trucks) in the back alley, even with a fan on and a white noise phone sleep app. Location is great, literally 5-15 minutes walking distance to everything we wanted to see/do. Had no problem storing our luggage until our evening flight. Overall a good time staying here! Thanks Tomoko 😊