Nicholas was extremely responsive to all of my concerns. Unfortunately, for the amount of money I paid for this place there were many issues that could not be resolved during my stay. The biggest being a roach infestation. When paying $3K+ for a month the last thing one would expect was roaches. There were so many that I was unable to feed my pet without monitoring his food. I'd wake up with them crawling on the wall by the bed and in the bathroom. I've never experienced anything like this with Airbnb. Nicholas did have an exterminator come out but it did little to nothing to alleviate the problem.