My reservation that I had prepaid for was canceled just minutes before check in after I had just flown 3,000 miles to go there. I got a call directly from the hotel as soon as I landed saying that there was “something wrong with my room” and that I could no longer stay there. They did nothing to help me make other accommodations at all, I was kinda just left on my own. So I ended up scrambling last minute and had to pay $200 EXTRA a night to stay at one of the only available hotels in the area. Then, I had to reach out to AirBnB myself to ensure that I got my refund. Since the reservation was not marked as canceled on AirBnB and only over the phone by the hotel, support then had to investigate the situation. I have since been refunded, but I was never compensated anything in addition to this major inconvenience of having to find other accommodations just minutes before checkin.