Heidi's place was beautiful on the inside and true to advertisement. We enjoyed almost everything this place offered, except for one experience that seemed to ruin the atmosphere of the entire stay for both myself and the guests I brought with me. She came off as very kind and accomodating during the booking process and I assumed things would go smoothly. My party arrived earlier than the check-in time listed (11:45 am) and we were already given the self check-in codes to the property, so we quickly dropped off our bags and left until the later check-in time at 3:00 pm. The house cleaner that was present when we arrived confirmed it was okay for us to do so, and was very kind. The whole interaction was about 1 minute long. Around 12:08 pm, I recieved a call from Heidi where she was terribly belittling and proceeded to scold me for dropping off our bags early. I was told that we "spooked" her house cleaner and that she was terrified to have come into contact with us. I apologized many, many times during this phone call. I was met with scoffing, like what I had done was unbelievable. She told me that she has "never had a guest show up early" and she would have "no choice but to report me to Airbnb". I was also threatened with the fact that she could "cancel my reservation but won't". Then, proceeded to ask me if it was my first time doing this, even though we had previously discussed that it was in fact my first time booking personally. The whole conversation was full of empty threats and ridicule followed by my continuous apologies. It felt uncomfortable to be told my reservation could be canceled when we were so far from home. I was positive that I had read everything listed in the booking, which included bag drop-off for early arrivals. I was made to feel embarrassed that I apparently read wrong. Later on that day, I reread it carefully and it did in fact, in the amenities, state "Luggage dropoff allowed: For guests' convenience when they have early arrival or late departure". I arrived after the listed checkout time (10:00 am), so I knew there would be no interference with possible guests. My party and I felt uneasy for the entire stay, as it seemed that one wrong move would land us in yet another uncomfortable interaction with Heidi. I appreciate communication, and perhaps I can be better about being informative of my early arrival (even though it did not state that I had to let anyone know) but being communicated with in such a disrespectful manner was definitely a poor experience, to say the least. My recommendation to the host, from a guest perspective, would be to remove that part of the ammenities if interaction with guests before check-in is something you are uncomfortable with.
I would not recommend this stay for first-time bookings, or anyone with a distaste for easily angered hosts.