AVOID AT ALL COSTS. I should have followed previous reviews because they are spot on. Do not stay here. I couldn't run fast enough from this place.
I will start with the pros of this Airbnb: communication and location.
- This place is at the heart of Beverly Hills and an easy walk to Rodeo Drive, Melrose, Santa Monica Blvd and WeHo.
- Problems with the AirBnB started right away, but communication with them was pretty quick and easy.
Cons: A LOT
I'll start with the fact that we booked this thinking it was at Norma Triangle, and it wasn't. The directions of the place show a different location, not far from Norma but a little down south in Doheny. Fine. When we got there, we discovered that this was not a 1 bedroom (with 2 beds) and 1 bath, but a STUDIO with two beds and a bathroom. I'm sorry, but this is a totally dishonest ad on their part. It is definitely a studio with a bathroom. All three of us had to sleep in the same room, basically.
The beds were awful and extremely uncomfortable. Not only the bed slats are broken, they constantly fall, and the owners (or management company, I should say) have concrete blocks to hold the bed. My side of the bed had a hole with no slats at all, so you can imagine the back pain I had every morning. Not only that, but the pressure in the bathroom faucet was not existent. The towels were extremely old and definitely not white, so who knows if they were clean.
We got there late Thursday and were so tired after driving from Phoenix that we slept the first night and decided to contact them as soon as we woke up the next day.
According to them, the pictures and the apartment looked the same, but let me tell you, it is not. Those pictures are misleading because they show you the beds as if they were in a separate bedroom. They are not. I took several pictures with wide angles (which I sent to Airbnb), and this is a studio.
They admitted that the bed slats fell (no mention of those missing), but Sean, their management guy, could fix that. They also said that the water pressure in LA is not great. However, the water pressure in the kitchen and shower was good, so obviously, there was something wrong. We didn't buy his excuse (not my first time in LA). They told us we could leave with a full refund or stay and they would give us $100. I asked for $200 for misleading ad and broken amenities) but they said that was too much and not profitable for them. I had an elderly person with us and we were in LA for a long weekend, so we didn't have any other option but to stay at this point.
We contacted Sean and he called us later to say that he would fix the beds and would call a team to come and fix the pressure. When we came back to the apartment later that day, the water pressure was not fixed, and the beds were still broken because they put the slats up, but that's it; they fell as soon as you lay on the bed.
The fact that they prefer to keep broken beds with concrete blocks instead of buying new ones should tell you everything you need to know. Their later excuse for the water is that the building is old...sigh Again, pressure in the kitchen and shower was fine.
It is clear they only care about making money and not the quality of the apartment. I couldn't wait to get out of this place fast enough.
Again, DO NOT STAY HERE.