Greetings all,
My stay at the Hoxton was a great choice. This was a last minute idea for me to take this trip. However, it was needed. It gave me a chance to wind-down before the semester begins. I literally booked my stay the day before arriving and usually when I travel I need more time to research my stay efficiently. I came across this amazing hotel while looking for a stay for an entire place. It was my first time actually using Airbnb for a hotel so I didn’t know how it was going to go. Upon my arrival, I was greeted with valet who was very welcoming. My check in was convenient and sufficient. The rooms are nice and cozy. I loved the antique touches and the over the head showers. The only issue I had was on my first night my room was hot and the air was not working properly. Moreover, when I reached out to the front desk in the morning they apologized and switched my room out immediately along with an upgrade. Also, there was this one valet guy there who always went above and beyond. I can’t remember his name but he was amazing. He gave me daily suggestions on place to go and things to do. He even strapped me and my guest into our seatbelts at one point lol. All of the valet guys were always kind and polite but he stood out the most. The pool on the rooftop along with the drinks and food was phenomenal. Overall, all of the staff was amazing. I even express that to guest that was checking in if I seen them in passing or on the elevator. I couldn’t believe the service that I was experiencing. I seen the manager on the elevator along with two other staff members, but I didn’t know it was him and I was just going on and on about the services. He appeared to be very grateful and happy. I can honestly say this place has the best customer services. They make you feel welcomed and they accommodate all of your needs no matter the time or circumstances. One of the best places I stayed at in LA. Thank you for your services. I highly recommend this hotel.