This place was terrible. We have photos and videos of all the things we experience. No one has been keeping up with this property and it shows. I work in hotels, my wife has worked in hotels for 8 years and is in high management in a very huge 4 start property in a downtown Chicago hotel. It is clear no one has kept up with the property or cares for that matter.
The shower was dirty, it was clogged. We were standing in a puddle of water while we showered because no one took the time to unclog the drain. As someone that fixes things in a hotel, I can tell that this drain has been clogged for a while, yet Suzie has told us that her cleaning crew has checked it and it was fine before we checked in. We called a lie on that cleaning crew and Suzie responded rudely saying the cleaning crew has worked for them for 5 years. Sorry, 5 years and they clearly are not doing a great job. Also the fact that the cleaning crew could mention that based off my experiences, housekeeping does not check for clogged drains, a cleaning service wouldn’t either. Therefore it has been clogged for a while and needs to be taken care of. We made a suggestion as to how to fix it and Suzie did not like that either apparently. There is mold all over the shower curtains, which was beyond disgusting. There are scuff marks all over the walls. There is a crack in the ceiling. The smoke detector was hanging off the ceiling. The shades were not working well and moving to the left when we opened them. Suzie claims they were working fine before we checked in and we must open them slowly, which is WHAT WE DID. We have the same shades in many hotels we have worked in, we also aren’t idiots (which is what she made us feel like). They were fringed on the sides meaning that these shades have been messed up for a while and no one has taken the time to replace them or fix them. The fringed sides tell us that people have been opening these shades wrong for a long time, and no one cares to fix them.
If you are looking for privacy, forget about it. This is on the ground level, and the shades are not black out, there aren’t even curtains to open and close to give a sense of privacy. Also forget about the sun, if are sensitive to light this place is not it. The sun is blinding in the morning due to the cheap shades covering nothing. People can literally walk up to the door and see inside if they wanted to.
Suzie was a rude co-host we have mentioned it numerous times. She made us feel unwelcomed, she made us feel like idiots and that we were bothering her for asking so many questions. It’s beyond me how there are so many good reviews on this place with the service being terrible. We would never recommend this place to anyone or ever stay here again. We hated this place so much we left early on our second day, and checked into the Hollywood Roosevelt Hotel which was an amazing place. My wife and I have never left an Airbnb or hotel early due to the condition the room was in. This place was basically as big as a hotel room and terrible. We are shocked. We are shocked by the service, and just everything about this place. Not worth the money. Don’t stay here.
I am sure there is more that we missed about this place, but in short do NOT stay here. Not worth the money!