Denise was easy to communicate with. The place was nice and clean but the supplies were limited. Not much useable pots and pans, so we went out and bought it ourselves. Our stay was for a month and they provided one paper towel roll and a few TPs. We reached out and they did order some for delivery quickly. The walls are SUPER thin and you cannot do much without the neighbors pounding on the walls. You can hear EVERYTHING! The pool is much smaller than pictured but it's nice to have on a hot day. Had a parking spot which was great!