Max is good at communicating throughout process. I feel max can do a better job of cleaning the place throughly such as clean both ceiling fans. There is a a older building stench that can easily be fixed with plugins throughout apartment. Doesn’t provide wash rags or body soap but has shampoo and conditioner. Also has a scheduled 4pm check in time which is late to me. Does offer early checkin for 2pm with $20 added fee.