First, this is not the apartment we originally booked. The host did not inform me of an address change until an hour before check-in. This apartment is blocks away from the apartment we originally booked and as a result, we were concerned for our safety because we were unfamiliar with the area and were happy with the location of the original unit. They did not take these safety concerns seriously and instead tried to justify the building change based on the fact that the one we were transferred to (this unit) had an extra TV and a bigger bed.
In regards to this unit, the place did not meet our expectations. It looked nice and clean in the pictures, but in person, it was dirty in all aspects. I had gone out of my way to let the hosts know we had 4 guests, but even then they did not supply towels for 4 people and provided only one roll of toilet paper and half a roll of paper towels even though they were listed as provided amenities and our stay was four days long. The amenities we did have either were or looked like they had been used previously without being cleaned. The shower curtain had mold on it and the coffee table had moldy papers taped to it. Also, one of the couch legs was broken. Not to mention, the sheets looked as if they had not been washed and were covered in both dust and stains. At one point in the trip, the door jammed and we were momentarily locked out of the unit. When we contacted the host, he treated me as if I didn't know how to unlock a door by asking me demeaning questions like "And you have the keys in your hand right?" and "May I know have you tried both keys?" So even though the host responded quickly, he did not treat us, the guests, with any respect or compassion. For all of the hassle we went through with the address and safety concerns, the quality of the apartment was an additional disappointment.