The location to Universal was convenient.
Disappointed with poor quality and lack of linens provided: 1 kitchen towel, 1 bathroom hand towel, no bathroom washcloths, no top sheets for the beds because they use duvets and report to wash the covers with each guest.
Mattress covers had bodily fluid stains, that were much resolved when I washed them.
Bath towels were left damp because they didn’t have time to dry them. Bath mat was left completely wet from the washing machine.
Overall poor cleanliness, floors had been swept but not washed according to the dirt our socks picked up. Door jams were smudgy, most surfaces dusty except counters and tables.
Due to the overall condition, I felt the need to clean and wash linens before we could consider staying.
Owner brought additional linens next day per my request. Since I didn’t feel up to relocating my family after a long day, I cleaned up and washed linens myself rather than request further cleaning which would not have occurred that day.