The place was beautiful to stay in and in such a great location that we were able to walk to so many great destinations in DTLA. I especially loved how close it was to Perch given how late we got back from the rooftop bar.
While we did have an issue with the fire alarm going off at night because of low battery at 1am, it was completely out of Heather’s control since I didn’t notify her until that morning. She told me I could’ve called her but it was so late that I didn’t want to disturb her. Despite that, she was incredibly accommodating to the situation afterwards (albeit a bit skeptical towards the situation, albeit reasonably given her field of work). Overall Heather was helpful through and through from beginning to end of the trip and seemed always ready to answer questions and provide great service.