Being a well-experienced Airbnb traveler who has seen a lot of imperfections in my stays, I am saddened to write such a review but I feel it is important so others can make the best judgement about their potential stay. It's just there were so many things that made my stay not very comfortable! :(
During check-in, we received poor, brief instructions and found it difficult to find the place. No pictures or parking instructions. No information at check-in about the wifi or on the check-in sheet, so I had to message the owner and ask. Kind of strange considering how many folks have rented here before, surely I'm not the first one needing to know this and it isn't on the check-in sheet yet...? We were reminded however in the check-in message about the check-out time being 10 am "sharp."
This unit was far from "luxury" in my opinion. I don't even remember the last place I stayed at this price point that didn't at least have a bottle of water in the fridge upon arrival. Not required of course, but again the kinds of things I am used to when places call themselves "luxury." No special frills, touches or love here and it was dirty. Not sure how it gets the "enhanced clean" status. Hate to say this, but it felt more like a poorly managed, corporate hotel.
Most of the furniture was actually staging furniture (wow!), which is not really meant for real living humans to use, but instead for real-estate photographs, so of course, the couch was extremely uncomfortable. I've never before seen or experienced this type of cheap furnishings at any Airbnb claiming to be "luxury" or at this price point. All of the furnishings & appliances looked used like bought at a second hand store (had chips or scratches in them). The water filter on the fridge was red and flashing upon arrival. There was a hole in one of the walls from where some work was maybe done but no one patched or fixed the wall after it was just left gaping open.
The bed was moderately comfortable, but there was no actual blanket, only a decorative covering that definitely would not function as a blanket. Did not see a dedicated work space in the unit (maybe they meant the dining room table or couch?).
Reminder, there are no bathroom "extras" (shampoo, body wash, etc). The hand soap container that did exist was completely empty and rusted - had to fill it myself. One of the towels hanging on the towel rack had another humans hair on it and smelled like a dirty wet animal. The other towels were presumably clean. The bathroom sink had water damage all over, and was filthy inside and out (drawers had hairs in them). The bathroom mirror was filthy. One of the shower doors was permanently stuck closed, so you had to slide around past the toilet to enter the shower. Again going to back to my comment that most of the fixtures/things here were possibly second hand as this unit isn't that old to have such wear and tear.
There was no rack to dry the kitchen dishes (or a dishwasher which I did know when booking). A few of the dishes sitting out on the table as "decoration" were dirty and spotted and both of the dinner mats had a previous renters food still on them (not sure they get washed?) There was a male's wedding ring left in the top dresser drawer. W/D is not in unit and is coin-operated, I believe. Did not use,
At check-out, the message from Victor mentioned leaving keys, of which there were none because the unit had a code box (which he had given me the code for at check-in). I started to wonder how much he really pays attention to what he is managing if he didn't remember there were no keys to his own unit. :(
Now, I must say Victor was very prompt to reply to me when I messaged that were was no dish soap. He did very quickly bring over a bottle of dish soap and leave it outside (he lives in the unit next door).
No noise complaints from neighbors, the A/C worked okay, the stove worked fine and there were the necessary essentials in the kitchen to cook (minus the drying rack for dishes). Street parking was plentiful. Location was decent and definitely felt safe. Unit itself was recently remodeled or new for the most part.
Maybe the cleaning service had and off day, but considering the other things wrong here, I'm not really so sure this was a one-off experience. Maybe no other renters complained about the other issues (no dish rack, shower door stuck closed, etc) and the owner hasn't been able to address them because of that.
I only messaged Victor about the dish soap and wifi that first night, no other communication was made on my part about my other concerns. Short of having someone come to replace the uncomfortable furniture, do a deep clean, and some maintenance, there was not really much I felt could be done in my short stay and I was also extremely busy on a work trip to have to manage someone else's job. Would the owner have rectified some of the issues, likely, but really many of them shouldn't even have been issues in the first place. :(
It was not a terrible place to stay, but there are things the pictures don't show and just an overall lack of attention to the unit. Even if the unit didn't boast "luxury," I still think my review would be fair here. Don't run for the hills, but just be aware of the things that may not be top-notch or luxury during your stay.