I really hate to write negative reviews. I’d much rather write no review at all than bother to spend the time and energy. But this time there were just too many things to let it slide.
We really didn't feel welcome from the very beginning.
We are very considerate, professional family and always try to leave our hosts' place in as best condition as possible. In the four years of using the platform, I’ve never had a negative review or negative interaction with a host. This host, however, has very little grasp of the concept of customer service.
First off, the house manual contains the list of various petty charges, DON'T do this…DON'T do that…CHARGE for this..CHARGE for that… that is a page long.
The place was not professionally cleaned and doesn't appear to be professionally maintained either. There was mold in old coffee left in the coffee maker, old used sponge left ( an incubator for germs), shower mats were not clean.
We brought our own slippers to make ourselves comfortable. But we were asked to wear used slippers of uncertain cleanliness inside the house. It’s not sanitary to do so, as it can transmit MRSA, fungus, especially in the COVID era.
We were rationed exactly one shower towel per guest. ONE TOWEL PER PERSON. Asking for some extra towels was a huge ordeal and WILL LIKELY COST YOU EXTRA!
Again, all these things are fairly minor, and we don’t expect perfection, we understand it’s a difficult job to host and things will be missed. However, what made the whole thing very unpleasant was the host’s terrible customer service skills and his pettiness and vindictiveness. The host acknowledged himself that the place was not cleaned well. But because we pointed out some of the issues with the rental, he subsequently falsely accused our group of staining some sheets, which is patently false.
For this price range (almost $800 for two nights) the only thing this house has it going for is decent location. LOOK ELSEWHERE!