It was my first time visiting Los Angeles with my boyfriend. We booked a one night stay at Michelle’s place because of the location and the nice pictures she had for this reservation. However, we were unable to check in because the host forgot to send us the check in details the day of. We tried to contact her multiple times (Airbnb messages, texts, and calls) but she was unreachable. We also had a late flight (we notified her about this pre-booking) so this left us scrambling to book a last minute motel because there were no hotel bookings left at 2AM. We’re confused as to why she is considered a super host on Airbnb because this situation should not have ever happened. Although Michelle did apologize and it may not have been her intention, her forgetfulness left us stranded in the middle of the night for a few hours in an unfamiliar state. We just wanted to write this review so that others don’t have to go through the same experience.