My mom needed a quick place to stay for two nights. The hostess was friendly and accomodating. I appreciated how responsive she was when I texted. This was our first time booking a "private room" vs an entire place. It's always an adjustment getting used to the sounds, smells & habits of the other tenants, but that's to be expected. Everything mom needed was in this simply decorated, but functional space. There were additional fees and a slight price increase that I was not expecting, but the host did her best to resolve the matter. Make sure to read "everything" before paying. Overall, mom felt safe and comfortable : )