First the positives: excellent location and a nice apartment with a terrific bed (Tempurpedic) and excellent off-street parking. The unit also had a strong wireless internet system that was very easy to use and totally reliable. The negatives were Mark's pre-arrival communication was not great. I did not learn that the unit would not be ready upon arrival until the day of arrival. Check in time was 4pm and Mark told me to get there at 6pm and the housekeeper would be finished. I got there at 5:55pm and the housekeeper was just arriving. The housekeeper did not leave until 8:15pm (more than 4 hours after the designated check in time) and I missed the award ceremony for a family member which was the whole purpose of my trip. Mark has told me he would mail me a refund for one of the nightly rental costs and when more than ten days passed and I did not receive anything, I called Mark and he said he would mail it right away. That was a few days ago and my deadline to write a review is tonight, so while I have not yet received his refund, I have no reason to believe I will not receive it. Mark was always very pleasant, but he clearly is very busy and as a result details like my check in time and my subsequent refund seem to fall off the radar screen.