We booked this a few days in advance of our stay. Alex was very quick in his responses and check-in was very easy. Alex let us know the unit was ready a couple of hours in advance of normal check-in time which was very helpful. You get two adjacent underground parking spaces with unit which is a huge plus because outside parking is very limited in this area. As other have commented, this isn't the Ritz Carlton but if you need a clean, comfortable place to stay in a great location this works just fine. You do occasionally hear noise from your neighbors but nothing unusual or unexpected in an apartment building. It did not bother us. The neighbors we passed in the halls and lobby all seemed very friendly. The coffee set up was nice with both drip and french press coffee makers, filters, ground coffee, etc.