Kelly checked in on us and made sure that we knew she was there if we needed anything at all! :) She was very helpful! The place was very very clean! It was everything we expected! All of the details are so well designed! It is near a semi-busy street but there is a beautiful white noise machine next to the bed and ear plugs for light sleepers like me! She thought of everything! (My two travel companions did not notice the noise from the street like I did). The courtyard is very inviting and peaceful! We were very very happy with our stay!