Donna's place was great--tastefully furnished and clean. There were ample towels and sheets to use. Wifi worked very well. It basically met all of our needs. However, the only thing is that the street noise is quite loud (master bedroom side), but I guess that's the drawback of being in a great location so close to the beach. I didn't need to contact her or her associate, but everything was written out clearly in the house rules. This is likely not within her control, but the upstairs neighbor did make a lot of noise while we were there.