I only met Kellie when I was checking out because of my hours. It was easy to get in and find my room. I was on a top bunk. The house is nice and clean. The guests were friendly and respectful. I felt safe in the area. I took the bus to downtown and had no one bother me. I would recommend ear plugs if you are sensitive to noise as they are one building from Pico. And the weather was very hot the days I was there, and being on the second floor, it was rather warm. They did have fans in the room, so that helped, but again, the ear plugs helped with that noise. It was fun to talk to the others staying there. I did have a problem that Kellie took care of right away. I would stay here again if I was in the area.