Vive is very responsive and easy to get in touch with. The suite was very easy to find and was clean. The only thing to point out is that walls are very thin and you can hear the other guests very easily; for example when they are walking around their suites. We didn’t really mind this since this happens even in hotels and we only used the suite to get ready in the morning and sleep at night. However, some may find this to be bothersome.