Everything was excellent until checkout time. We were late 30 minutes after the checkout time which we apologized for. The other thing was the cleaning fees that should cover cleaning the normal lift overs after a stay. However, Suzan's reaction was kind of rude towards us. Even though the apartment was almost clean as we gathered everything in one bag ready to be thrown. Towels were in the basket expect one we forget on the floor, which made Suzan really mad. We expected the cleaning fees (about $50) to cover "cleaning the apartment upon us leaving". Also, the way guests should be treated does not include telling them to think about "considering a hotel next time". Thank you for having us anyways.