The on-site manager, Chris was incredibly helpful and friendly. I am not sure who Steve is as I only corresponded with Chris and someone from the apartment agency (on behalf of Steve via Air Bnb chat). Communication was easy with Chris and he addressed our concerns immediately during our stay. Responses were slow and vague from "Steve."
The apartment building isn't the prettiest from outside and throughout the halls, but the suite is modern and as pictured. There is a muggy smell when you enter the building but we purchased an air freshener and had no problems in the suite. The suite was generally clean, but it was obvious the floors and walls etc. hadn't been cleaned in some time and needed to be done.
Other than the few little uncleaned things, the door not being able to be locked from the inside (with buzz code advertised on listing) and the missing shower mat, it was a good stay in a very convenient location.