Art was great accommodating us last minute to arrive a day early. He had his cleaner come at 8pm so we could check in 10:30pm that evening. Kudos also for letting us have a late checkout on our last day since we were coming from a birthday party. 3.5 stars for cleanliness. Not sure if the last minute cleaning was rushed but there were stained dishes/cups in the cupboards, floors were dirty, stains in the carpet, dog hair found all over the place (my brother was sneezing; he's allergic to dogs), and the bathtubs were dirty. We wiped down one of the tubs with a wet towel and it was stained brown from cleaning. But would I stay here again? Probably, the location can't be beat. In the heart of Americana at Brand, this was the perfect spot especially with the beautiful Xmas decor. 5 stars for just the location alone. But I'd be prepared and bring essentials like extra towels & blankets, papertowel, tissue, tp, soap &detergent since there's none. Only 3 towels were provided for 4 guests!