The location and house were both fantastic. We had no face to face contact with anyone during our stay, but Denise was generally useful in the lead up to the trip (although we couldn't get hold of her during our stay which caused a delay in getting into the house). A very in-depth local guide is provided free of charge which is useful. However, you will also get a 5 page long set of rules which is not written particularly well. This did not dampen the spirit as the location was pretty much perfect.