This reservation was cancelled because the address in the reservation was not the address of the actual place. I was given the actual address 2 days before arriving.
Upon arriving, the check in instructions said the unit was on the first floor and when we entered the unit there were people already there.
Then we were told our unit was on the 2nd floor but the elevators were not working due to a flood and since we were traveling with a small child this caused us to cancel the reservation. Luckily Airbnb was very helpful in finding a new suitable accommodation.