Granted, we arrived 30 min early but my friends and I did not feel taken care of.
The address on air bnb is different from the address we were supposed to drive into. The apartment complex has two separate parking garages. One, you pay for a regular parking permit; the other, you pay the host a parking fee (I paid via Venmo). We ended up paying for both garages because we were so confused.
Our room didn’t have towels or toilet paper and we were told someone would come up and replenish our amenities but no one came. Someone (the host’s assistant I’m guessing) called my cell but left no messages. She was nice.
We found wet towels in the washing machine but ended up getting toilet paper ourselves.
Someone finally arrived with towels, toiletries, and extra sheets 2 days later as we were checking out.
Checking in was a PAIN! Also, the elevators are small and shared by the entire complex so the elevator will take a long time for you to get on.
It’s a beautiful view, the pool is nice, the apartment is nice, but the service ruined our trip.
I do not recommend this bnb for groups.