So, I really wanted to give this listing a 10/10 but I cannot. We asked Bernard for a late check-in, way before the time we landed. Upon arrival, we followed all check-in instructions and there was no key in the lockbox. Keep in mind this my boyfriend's first time in LA, so I picked him up from the airport, we expected to be able to check-in with no hassle. We called Bernard multiple times and he didn't answer. So, we had left the Airbnb with hopes of getting a response soon. About 45 minutes later, Bernard reached out and did help us check into the Airbnb, and was very apologetic. The Airbnb itself was very cute and modern, so I cannot complain! Loved how great it smelled and how clean it was. We did stay for 6 nights and there was only ONE toilet paper roll in the home. SO, we had to go out and buy some more, when it should've been provided. I do wish also, we had more towels. Also, I do thinking parking in the driveway should be first come, first serve. We had to park very far and walk late at night to the home when the other couple arrived and rented out the studio next to ours because I guess studio A gets priority. Bernard offered us a late checkout at 3 pm but when my boyfriend came an hour before to get his belongings and head to the airport, he was locked out due to the door code being changed without notice. He had to message Bernard and that's when he informed us that the code was changed at 11 am. All in all, the place itself was great, amazing location, and clean, but I just wish had a better experience without all the mishaps.