Yani himself is so accommodating and kind! We asked for an HDMI cable and he dropped one off for us to borrow. The oven wasn't working when we arrived but we alerted Yani and he was going to take care of it. We arrived during a cold period of LA weather and had to use the heater, so that was a chore to start, but in the end worked great. Because Yani and Crystal worked hard to make us comfortable and we communicated with them, our stay was great.