If I could give my experience 10 stars, I would! We were picked up from the docks by Francisco, assisted with checking in, given a golf cart , and found ourselves in the most beautiful condo with an amazing ocean view! Hugh allowed us to check in early, to check our late because there were not other guests. This maximized our time and we couldn't be more grateful! Use of the golf cart is essential in catalina and it's such a benefit to Hugh's home! At end end of our trip, we simply drove ourselves to the dock and Francisco returned the golf cart. We are coming back with the kids!! Thank you Hugh and Francisco!