This is an airbnb/hotel that is manage like a hotel but it does not have the capabilities of a hotel, we were unable to check in for the first of our 3 nights, at around 9:00 pm we were on the phone with Marina and told her we were in the area running an event and will be there later that night, they gave up our room. The next morning when trying to check-in we were told there were no rooms available, later we had to pay for a different room and requested a refund for the two nights still left in the reservation. Two weeks later we have not received the refund and had spent many hours on the phone with Airbnb trying to solve this issue.