The house itself was fine, with a nice view. But it's an older house and things are showing their age. This was the worst airbnb experience we have had. At $1,000/night, you would expect more. The host completely ghosted us.
Bad:
1. An hour before check-in, Andre let me know that he's sending an AC maintenance person to check on the unit the next day. When asked if the AC unit was broken, he was very vague about it and said it was for maintenance purpose. Well, clearly the AC was broken and not working. I wish he would have told me sooner because it was unbearable to stay and sleep in the main house. Our kids had a hard time falling asleep (how could you when it was 87 degrees in the house?) and had to be out of the house all day next day. The AC person said the unit was broken and he had fixed it. The house didn't cool down until 8pm on the 2nd day. Andre called and apologized and said he'd refund 1 night of stay for us.
2. The floor was extremely dirty. We followed the instructions to remove our shoes and all our feet were black and covered in dirt.
3. Andre is not responsive. He is selectively responsive to messages. On day 3, I texted him at 9:53am asking for check-out instructions as we were planning to check out one day early. I also inquired about the refund that he had promised. 10 hours at close to 8pm, he responded saying he was in a flight and would call me back, which he never did. My previous text messages were delivered successfully. (text were showing up in blue as opposed to green.) He never sent us the check-out instructions. I texted him and let him know that i'd follow normal protocol and check out. Again, I enquired about the refund, he ghosted us completely.
I had to reach out to airbnb and share my experience with them, leaving this review so others are aware. This was the worst airbnb experience we have ever had. At over $1,000, we expected a lot more.
Kudos to airbnb for taking action and refunding us for one night.