Absolutely horrid experience, easily the worst with any stay I've had. The actual room and location was decent ,but the experience we've had with this host was anything but. We were locked out of the Airbnb on Thursday night due to a malfunction with the August lock mechanism, to which the host responded with "Can you sort it yourself?" after telling us to contact the property manager. Airbnb itself was little use, informing us to contact other Airbnbs to see if any of them had any rooms available that night. We ended up having to sleep in our car that night as the host was unwilling to open the door during the night, nor did they offer us to stay at another unit of theirs. In addition no other Airbnb contacted us until late in the morning. We were then let in by the Property Manager in the morning, who noted that the door had a worn out part needed to be ordered. The host later offered a refund for us having to sleep in the car (something that Airbnb was going to refund anyways) in exchange for a 5 star review. To see a host try to bribe us like this is absolutely unprofessional and offensive. This lock was not fixed until Saturday late in the afternoon but only after the host(s) having to interrupt the wonderful and kind property manager from a relative's funeral and time of mourning instead of doing it themselves.A working lock is a basic amenity that was missing from the unit from Thursday to almost Saturday evening, forcing us to cancel two days worth of plans and being late to a music festival we centered the entire trip around (we drove from Utah). Airbnb offered some compensation, but it was largely to cover the night we were locked out, not enough for all the plans we had to cancel due to the fear of being locked out or being unable to lock the door. Avoid at all costs.