**long post alert**
Area of this unit is perfect if you will be doing anything downtown. I couldn’t give actual reviews for all categories because I never actually got to check in. I had messaged the host maybe 3 days before my stay about early check in they said I could check in at 1 instead of 3. I ended up leaving later than planned and got there around 1:30. I checked my email while driving and saw I got a message from them at 12:29 saying that they had been to the unit recently and took the keys with them by accident and had them shipped back so an early check in would not be available at this time I noticed this around 1pm. I asked if I was still good for 3 they said hopefully but definitely by 5pm because that’s what the delivery company said was the deadline. Their greeters would meet me and give me keys show me where to park etc. I was going to dinner at 5:30pm and a concert at 7:30pm so I expressed how I really need to get in as soon as possible to get ready I had to do my hair and get dressed for the evening. I did not come dressed or even half way ready. I dressed comfy for the drive over. Which thankfully we drove and didn’t do the train that was suggested or we would have been walking around looking dumb with our bags. After grabbing donuts we got in the area around the unit at like 3:10 we got food from the nearby whole foods and waited around for a bit. After almost an hr and still no check in my friend found planet fitness nearby and we went there and got ready which was annoying. When we get done we should be able to go to the unit drop our bags and continue our day since it was supposed to be by 5pm right?. I had messaged them around 4pm asking anything they can do for the inconvenience as I was headed to the gym and no response. Around 5:45 I messaged again like hey are we good to get in the unit because no one had messaged me regarding that or my previous message, the host says no and I do not have a time when we can let you in. I just said forget it at this point staying is no longer an option or worth it to keep playing this waiting game. So they offered a refund. We had to cancel the dinner because we wouldn’t make it even after changing times etc and planning other ways to still go but having to find a new airbnb or hotel took that right back out of our plans. My issue with ALL of this is that they knew before 12:29 which was 30mins before my original check in time that they left with those keys. A message a day in advance or even early the morning of check in I could have at least made sure to have done my hair beforehand or even came dressed for the event and not in loungewear. So instead we were in planet fitness where I had to blow dry/flat iron my hair cuz it was still a little wet and do our makeup in the gym locker room. Better communication could have made things a lot easier but since it wasn’t we had to find a place to get ready and then a hotel last minute in the area. We could have possibly cancelled and had other accommodations in place sooner had we known we would possibly not get in the unit until late. It kinda makes me feel like they didn’t want to risk losing the stay but if you knew the keys weren’t there I would rather you be cancel me then have me playing around the way they did.