GLECY is very aggressive with her guests when dealing with them.
At check in, she was confused about my booking as I had paid for the extra night so that we could check in early, even tho we had booked for 3 nights we were only staying for 2 nights. We had also book a guest room in the main house for our friend for 1 night. It was difficult to figure out the smart lock and needed to download an app in order to do this.
When we finally got into our rooms we found that the cleaning in the guest unit was not up to the standard I expected as per her ratings and feedback. See photos attached. Blinds and skirting was really dusty. Hair on the walls and there was mould in the kitchen.
After using the toilet in the guest unit, it became blocked as the pressure is not great. I contacted GLECY and let her know. She blamed me for blocking the toilet and said she would send her cleaning lady over to take care of it. The cleaning lady finally arrived 2 hours later and she could not unblock it. There was no sign of toilet paper but the water was not receding. It clearly needed a plumber. Which GLECY said would not come until the next morning. In the mean time we had to use the toilet in my friends guest bedroom in the main house which was fortunate as there is no other toilets in the house.
The next day I asked GLECY when the plumber would be coming she said in a few hours, by 1:30pm there was still no plumber and We were going in and out of the main house to use the toilet. My friend checked out and another guest would be checking in. I called GLECY again to ask for the plumber as when the next guest checked in we wouldn’t be able to use the toilet in the guest bedroom. When I reminded GLECY of this she became defensive, and said that she can only tell me what the plumber told her. When I asked her to contact the plumber and remind him that we will only have until 3pm to use the toilet in the main house she aggressively said “I know what I’m doing! I will contact him!” Glecy was very rude and shouldn’t be treating her guests in such a way. The only thing she should be saying is “I’m so sorry, I will call the plumber to see how far away he is”.
The cleaning lady was trying to be helpful and she called GLECY to find out where the plumber was but it was also difficult to understand as she had GLECY on the speaker phone and they were conversing in Filipino and GLECY was shouting on the phone. It was obvious that she was saying some not so nice things about me.
When the cleaner was leaving we again asked for the plumber and my husband said that we would be calling the health department if the toilet is not fixed, the actual owner of the property (up until this point, we thought GLECY owned the property) who was doing maintenance in the next unit overheard us and came to tell us that he will be taking care of the plumbing issue. GLECY has asked him to come and fix it. He had been there for a few hours doing maintenance but didn’t realise the severity of the issue. There was no plumber. He was the guy GLECY called and because he lived so far away he didn’t come until the afternoon.
It became obvious that there was a communication breakdown. The owner said it was a typical issue with the plumbing system in the whole area being a bit old and the pressure not being so good. He was very nice and helpful.
I suggested that GLECY put a notice up in the toilets saying that guest should not try to flush too much toilet paper at one time. Which the owner agreed with and also suggested to GLECY to get a better plunger.
I also suggest that GLECY not rely on her cleaner to be the communicator for her guests.
This was the worst accommodation experience ever I have ever had.