Marlene and her husband responded to us right away. We were evacuated from our house after the fires, and were looking for a place to stay and finally get some rest with our 11 month old. I told Marlene our situation and she responded right away and made sure we were able to check in ASAP. She also was kind enough to give us a late check out, and included a pack and play for our son. Everything was clean and the unit was heated before we arrived which was very nice. We are grateful for the amazing and kind hospitality! Thanks Marlene!