Terrible service. She canceled on me due to covid-19 which I understand. On the day of check in I noticed that she sent me a message saying that she hand to cancel. I didnt see the message until the day of check in so I decided to go on the app and canceled and requested a refund. She never replied to me and it's been days. I took matters into my own hands and called airbnb customer service. They tried to reach out to her and got ignored as well. Obviously she just wants to keep my money. At least give me my refund back since I did not check in. Very unprofessional