Steve was very friendly and accommodating. My husband & I are both slim and it was definitely too small for two people. (There was only one small hook in the bathroom--the other hook was missing). Having to run the shower for 3 - 5 min. to get hot water wasted a lot of water. I was surprised to find out that although an outdoor kitchen is advertised as being part of the rental, there was no coffee maker or fridge. An unattractive electric ice chest was in the room sitting on footstool. The outdoor stove is dangerous and I got badly burned trying to make coffee.