I was looking for a place to crash for the night but I made plans last minute. Lisa was very quick to respond and gave me pre approval to book the place. She followed up with me and asked what time I would arrive. I planned to checkin at 1 am but got delayed. She gave me a call to follow up and also sent me instructions on where to park and how to get in and the way to my room. She is also available 24/7. The place has extra towels, shower gel, etc... I couldn't have asked for more for the price I payed.