She was very accommodating in letting us check-in early as our flight arrived early in the morning to Los Angeles. The neighborhood was quaint and attractive. We thought the courtyard entrance to the cottages was so lovely. We always felt safe. She supplied bicycles for us which we enjoyed riding around the neighborhood. We did not go on long rides as we didn't want to worry about traffic. When we had questions, she was willing to answer them and help us out. She left nice instructions including tips of where to park and not park. The cottage was clean and cute.