Room and bathroom were clean, had a balcony with great view of surroundings (looks pretty at night). Very easy check in process. Did not see William but was in contact with Mai. Had a parking spot provided for us. Location close to many areas such as the stadium, chinatown, japantown, etc. Make sure to bring quarters when driving and exploring as many places are metered parking. I would recommend this place to anyone who needs a good nights rest after a long day of exploring the surrounding areas.