Very clear communicator. Richard helped me answer some questions upon check-in and was swiftly prompt, despite being out of town. The place was super clean, and the goodies were an incredibly welcomed amenity. So generous and lovely! My favorite aspect had to be the bathroom. Took a soak in the Japanese tub, and loved the well-designed luxurious shower. (Have I mentioned the shower?!) Comfy bed; loved the faux-down comforter. Easy, free street parking. The gates were a little tricky the first time (one pushes open, the other pulls and they can stick a bit) but the instructions were clear. Loved the keyless entry. Absolutely 5 stars, and would love to stay again. Thanks, Richard!