Been hesitating to write this review, but email notifications have been reminding me to do so. Our stay did not go as hoped. We arrived late to the home, and to our surprise the beds were undone. The covers looked as if they were thrown on the beds but pillows were in place and everything else seemed to look somewhat clean, so we made the assumption that the cleaners may have left it like that. Again it was late, so we didn’t want to jump to conclusions and we were exhausted from our travels. We thought because it was somewhat tidy that they wouldn’t let us sleep in used sheets, so we did our best to discard that notion. To our disappointment Kate notified us the next day once we all woke from our sleep that the cleaners never came. She was extremely apologetic, and she refunded us a night’s stay. She rectified the issue by showing us to clean linens. The place was as dreamy as the pictures look, but unfortunately we felt uncomfortable during our stay, later finding remnants of others from the previous stay. Although Kate communicated her apologies and efforts to make it right, this unfortunate mistake did alter the mood of the trip. We did understand it was an honest mistake, but I also have to be honest to our experience. Nonetheless I like to believe this will not happen again and despite our experience I believe others could have a great experience here but just make sure things look clean to your expectations.