Experience was mostly good minus the forms and checkin process. I think you should really let ppl know in the post that they will have to upload an id. I spent atleast an hour trying to read theough and upload the id. Additionally, the app software only allows a 4mb upload of your id so i had to compress it several times and got it down to 4.5 mb, the lowest it would compress before i just ended up using a black image in place of the id. plus theres alot of personal information on that so u really should let ppl know BEFORE they book that its required. As far as checking in went, the code for the gate that was on the listing did not work. it took me an additional half an hour to get the real one. the first call to the emergency number was so muffeled on their end that i had to call back because i literally could not make out a single word. i know some of its technical issues but all in all i spent atleast an hour and a half to two hours of my time trying to get simple things done. Its not okay to waste that much of my time and not have expectations set upfront on the id and reading of all the contract docs. The place is otherwise extremely nice and i love what youve done with the place. i travel regularly though so that 2 hrs of wasted time adds in with every other booking and issue i deal with so it really does take away from the experience alot. Regardless though, Thankyou for letting me stay in your beautiful property!