Our family of four flew to Southern California and arrived two days before Thanksgiving. We’d booked Jades place months earlier and pulled up to the condo an hour before sunset, only to find another family in the unit who said they’d booked it through December.
Jade’s response was “so sorry,” she’d “forgotten to tell us” she’d extended another renters stay into our reservation window. What!?!
Instead of a three bedroom condo, we ended up spending Thanksgiving in two separate hotel rooms, with no refrigerator, kitchen, or dining room accommodations for the Thanksgiving meal and other staples we’d preordered.
To be fair, the host and Airbnb offered to book us in another property, but at this late hour the inventory was was slim and inconveniently located to our destination. We were reimbursed for the rental but not for the lost food.
Buyer beware: Jade’s attention to detail and respect for her commitments are low. I would definitely not trust booking with her again.