Accommodations were fine but dealing with Eric was a pain.
- Prior to booking, Eric told me I could have a late checkout on my last day so the family could take in Malibu. 1 day before check-in, he told me I needed to check out at 11am and we couldn’t do a late checkout anymore. Horrible experience and just a poor way to do business. He did offer to refund the reservation, but he also knew that I wasn’t going to cancel my kids spring break trip the night before it started. He had me between a rock and a hard place and took advantage of the situation.
- As a result we had to change plans on checkout day and eat $500 in brunch costs that we couldn’t make anymore. I offered Eric an opportunity to make the situation right by footing this cost for us, he didn’t. Instead he went on to tell me that having a chef at the house was against policy and I had an extra guest at the house without approval and there were Covid liability concerns. The chef didn’t spend the night, and was vaccinated. This was just his way to justify the situation to himself and once again a poor way to do business.
- I asked if the property had bikes, he said he would have 2 there for us. Guess what, they weren’t. I texted him to remind him, he said he’d bring them over the next day, guess what - he didn’t. Unreliable, poor business etiquette.
- Poor communication in general, took days to respond to texts via the app, ignored calls, just unprofessional.
In summary, good location, horrible host, lacked kitchenware, and if you ask for something from the host, u probably won’t get it - even if he tells you yes.