WORST. EXPERIENCE. EVER.
went to LA with my girlfriend for a Dodger game. usually stay at the Holliday inn on Harbor Blvd and I honestly should've stayed there instead. I paid $172 for a 1 night stay at this hotel and from the photos it looked great like a very high end hotel that was professional trustworthy and we would be comfortable at. I was wrong. After arriving at the hotel we were asked to provide Identification and a Debit/Credit card. Not even explaining the reason why. Naturally being confused I asked what they needed the card for and the man at the counter said "for the $150 deposit". Taken back by this since it was nowhere in the description that there was a $150 deposit required upon check in I informed them that I wasn't aware of this charge and that doesn't seem right since alot of hotels including the one I usually stay at didn't charge such a fee. He rolled his eyes at me and told me there was nothing he could do that it was "policy" after speaking to the manager they "waived" the deposit fee and I thought that would be the end of it. The very next morning I wake up to check my phone and see that there was two charges 1 for $127 and another for $42.03 from the hotel. worried that I left my card downstairs by mistake I immediately searched my wallet to find my card exactly where I left it. I went downstairs to find the manager waiting at the front desk. After speaking with him and watching him fiddle with the computer while having this look on his face like he's trying to think of a reason, he tells me that "they're new to Airbnb" and that "the system" automatically charged me the going rate for another day by mistake. being exhausted from a not so great nights sleep due to an uncomfortable mattress and not wanting to drag the conversation out much further I told him to reverse the charges and that the funds need to be available by the end of the day otherwise there would be legal action taken. He offered a free breakfast for the "inconvenience". Not wanting to spend another minute in that terrible hotel I declined and went on my way. I'll never stay there again and do not recommend anybody to stay there.