Instructions were on point, made it easy to get in. The location is a perfect spot if you are vacationing. Everything is close by like The Walk of Fame, Universal Studios, The Grove, ect... The place can use a really good deep cleaning. There was dust/grease build up on the counters and greasy finger/hand prints on the outside of cabinets. There was also a lot of hair in the restrooms. Overall it was very tidy throughout the rest of the apartment. It was very peaceful and comfy just like home. Ann was great with communication. I thought I reserved for 2 days and I only did for 1 day. I was in the middle of a Mommy/Daughter trip at Universal Studios and received a call from housekeeping that I needed to be out so they can clean for the next guest because I only booked for 1 day. Long story short Ann meet my needs and I was able to stay on my trip and payed for another day. I definitely give it a 2 thumbs up and will definitely be back to rent it again for my next Hollywood trip.