The hostess pockets the cleaning fee and cleans the place herself. Normally I don't care about this but there were issues with the place. floors were filthy (needed to walk around with shoes because if I walked in socks they turned black in an hour), the sponge for the dishes were extremely "used", rugs were in need of a washing. Normally I wouldn't care much about this but when we mentioned this to the hostess after she asked how our stay was she became very rude and defensive. She seemed to take the suggestion that the floor was a bit dirty as a personal attack and instead of professionally accepting the feedback she blamed us, got defensive and accusatory. She made it very uncomfortable and we seriously wanted to just leave and stay at a hotel because she made us so uncomfortable.