Bianca was super responsive, even though we initially got in touch with her pretty late at night. We found ourselves without a place to stay for our last day in L.A. after miscalculating our reservation at a Santa Monica beach house, but Bianca totally saved the day. Her check-in procedures were extremely thorough. The Keurig was a welcome touch as were the washer and dryer, though we didn't need them. The location off Rodeo was also great.