I used their tea kettle to boil some water for my tea at night. When the water was done, I poured the boiling water into my cup. As I was pouring the water out of the kettle, I noticed something went into my cup. I looked into my cup and found a roach. When i arrived at the house the kettle was sitting on top of the stove so the kettle should have been clean before my arrival. It’s not like it was sitting in the cupboard for a long time. Other than that I had no problems. Place is nicely decorated including the small backyard sitting area.