Prompt communication, plenty of detail on how to get in and while parking was a tight squeeze, that's expected for everything in California/LA. Accommodating for a late arrival, key code on door allows you to avoid the hassle and awkwardness of trying to obtain a key last-minute. Room was very clean, large bed with very clean bedding, TV with many cool apps to watch (Hulu, Netflix, etc) plus wifi and lots of amenities such as fridge, water, coffee maker, hair dryer, shampoo, soap, face wash, etc. Clean towels provided, room smelled nice. No loud neighbors. Would stay again! Thanks!