My experience here was horrific. we only stayed here for 12 hours but felt like we had to do anything we can do get out, we lost 250 in the process as the host wouldn’t refund us but we are just happy we got the rest back. After we communicated with the host regarding cleanliness, they completely ignored our request and stopped responding, and told Airbnb they wouldn’t refund us. But honestly, even if they did refund me, I’d still feel the need to write this review bc our experience was out of this world negative. Let’s begin:
Temperature: the room itself was around 85 degrees, it wasn’t even that hot outside. Most of the windows didn’t have screens so you can’t open them without bugs getting in. Therefore only one single window can be opened, and there’s so much noise outside. This could be easily solved with a window AC but the host somehow can’t supply that with the 2200/mo rent to make this place habitable.
Trash: there’s literally random (thankfully unopened) sanitary napkins and an empty macbook box laying on the floor, the dishes were dirty and the bathroom sink had a bunch of gross left over food and stuff in it. The fridge and freezer has half used drinks and some food in them. Fridge is not wiped clean.
Trash, construction supplies in the CLOSET: There’s zero under bed storage. When I got to the place, there was only one tiny closet and HALF of the closet was filled with random construction supplies such as paint supply and an open bag of LIME that literally spilled allll over the closet, the extra pillows were on the floor covered in lime, lol, talking about health hazard and potential respiratory issues.
Shower: In the middle of summer in this no AC room, the shower was also broken. Completely and utterly broken, the shower head just doesn’t work, and you can pro bath yourself but that’s it.
Dust: there’s a THICK layer of grey fluffy dust on all the window frames, it’s gross enough that you feel bad, but not gross enough that you would contact the host about it.
Paint: very very old. Chipped at various spots. The place looks super run down and dirty.
Parking and Neighborhood: absolutely impossible, we drove around for 20 minutes to find parking. But this is typical to DTLA so can’t blame the host for location. But just realize you’re not gonna ever be able to easily park. Within 5 minutes of getting there, we saw a homeless man crawling on the parking lot from across the street and another man peeing on the street. The neighborhood is LOUD, there’s no soundproof esp bc you HAVE to keep the windows open to not die from heat.
Communication: average response time is 9 hours. NINE HOURS. That’s what it said on the chat. When we told them there’s lime filling the closet and trash everywhere ON SUNDAY, they said “sorry we had a new cleaning crew, we can come clean early this week and we will HAVE THE CLEANERS LOOK AT THE SHOWER (not saying when exactly) and IF YOU WANT we can ask them to remove the lime too.” That means we’d live in this disgusting condition with no storage or shower for possibly days!
In short: they don’t care. I don’t doubt that they can change and do better but they def didn’t demonstrate a willingness on my stay.