Vivian was in the home when I arrived and was very pleasant and welcoming. The first night went okay except I could not figure out how to just watch TV channels on the TV provided but that was because I didn't know how to use the TV. She had a staff person help me the following day as she was away at the time. It was too late to bother Vivian about it that night.
Unfortunately, the first morning while I was still resting and enjoying the fresh morning air through the door open to the balcony, everything changed. Suddenly another guest came onto the balcony. Again, the balcony was part of the house that I had rented. I was startled and then shocked when she proceeded to close my door, sit on the balcony bench and smoke a cigarette.
Even with the door closed smoke came into my room. I experienced burning eyes and the same to my throat as well. Not pleasant.
Because someone had come into my private rental area I asked for 25% compensation for that and being exposed to second-hand smoke.
Vivian refused to do so when requested by airbnb, fortunately airbnb chose immediately to reimburse me.
I have suggested to Vivian that she put a lock on the door to the balcony which can only be opened by a key used by staff. The door the guest entered by is from a "shared area" so not sure why that hadn't already been done.
I hope that Vivian will consider my suggestions of how she can improve her guest accommodations.
Even though things did not end well.......I do believe Vivian works really hard to please her guests and is very friendly and pleasant.