I'm pretty sure Gail is a mind reader because she knew everything we would need. My friends and I even happened upon the catchphrase, "Gail did it again!" when we discovered another great thing about the loft. She even provided a compost for our scraps. The loft was very cute, although it definitely would not be safe for children. It was clean and comfy and there was nothing that we needed that the loft didn't have. Gail was very communicative and helpful. She left the light on for us when we were getting in after dark. We would definitely stay here again.