Communication was a breeze, someone always got back to me right away. I thought the location was perfect, it was less than a 10$ Uber/Lyft to several museums in LA (The Broad, MOCA, Grammy Museum, CA Science Center.) The bed was VERY comfortable, probably the best i've experienced in all my Airbnb-ing! The only drawback was the space was pretty cold (my visit was end of Nov-beginnging of Dec.) note that there is no central heater. I brought this to their attention and they were very responsive. There is a small space heater, I just carried it to whatever room I was in. It does have an AC, so I bet it would be an amazing find for a great price during hot summer months. Would stay again!