When I got to the room late due to travel issues I was first greeted by a nice clean room with fresh towels and a snack and bottle of water on the bed. I got to meet Anthea that night and she was friendly and made sure I fid8have any questions. Being a holiday weekend she was out of town for part of my stay but she was quick to respond when I messaged her with a question and I got to meet her sweet Corgis on the last day. She's very knowledgeable about the area as was helpful with that. I highly recommend staying here!