Zack and Mel's house was at decent location within the city. The house is starting to show the normal wear and tear that comes with all the past guest coming in and out. The house was not as clean as you would assume by looking at the pictures. In our case, we were not able to settle down at the 4pm check in time due to the previous guests trashing the place so the cleaning crew had to take an extra couple of hours to finish cleaning the rooms. I am not too sure if ants are common in that neighborhood but there was a massive amount of them in the kitchen area. After notifying Zack about the situation, he said he would come by in the morning. As the day went on there was no update on the situation until the end of the day and the problem with the ants was not resolved. Although someone had dropped off some ant killing spray in the front door, we were disappointed that they expected us to take care of the situation ourselves. After expressing our frustration about the whole ordeal, Zack had implied that he cannot do much in that situation and stated that is "just how the cookie crumbles". Terrible! It was not a good way to make us feel comfortable at their place. He did give us the option to refund the remainder of the reservation if we decided to leave, but due to the logistics of finding a new place with limited time, it would of been a nightmare for us out-of-towners. We decided to stay and spent our only time there upstairs to sleep because we were out touring the city during the day. Also, we discontinued eating there because we were tired of the ants taking over our food if we did not eat quick enough. The adults with me can tolerate the ant situation but we were really concerned for our toddler and kids that were with us. The rooms upstairs were a great size to accommodate all of us and there were plenty of towels to go around. Before booking our stay, the majority of the reviews expressed positive feedback and enjoyed their stay, but we didn't feel that way at all. It was a series of unfortunate events. The parking is in the back of the house and we were able to maneuver in and out with no problems but It can be a real challenge for others since the neighbor takes a chunk of the space. Good luck finding a parking space if you have visiting guests. One of the perks we enjoyed was the coffee shop around the corner.