The check-in process was terrible to the point that we were unable to stay at the reservation. The host had advised that she would leave the unit unlocked (which we were already weary of) and keys inside. Upon arrival there were no keys left for the unit. After several messages, calls, texts, and contacting AirBNB we were unable to get in touch with the host. The host did not respond for 2 days, at which point she did not know the location of the keys and said she could have a new key cut the following day (3 days later!?). The host then said she does not use her phone on Fridays or Saturdays (AFTER she knew we would be checking in on a Friday and may have trouble or questions). Without a key to lock the door we were forced to have to leave the property and book different accommodations last minute. The host is refusing to refund us and AirBNB will not resolve the situation. Save yourself the hassle and DO NOT stay here.