Booked a last minute stay, and I was really pleased with the service up front. A woman named Ireland in particular was incredibly kind, helpful and attentive. The hotel definitely has a boutique feel, so keep that in mind before booking if you're looking for a more traditional hotel experience. That means smaller spaces/rooms but honestly that was not an issue for us. We needed somewhere cute and in the city to stay for one night and Hoxton fulfilled that. The rooftop was nice, although not much room to move around with the pool being in a central location, but like I mentioned this boutique style is more of a cozy lux feel rather than resort-like. I was pleased by the customer service, and for that alone, I would stay there again for a quick 1-2 night stay!