The space itself is large for a studio apartment. It is well decorated and in a great location. It's within a 10-15 minute walk of lots of restaurants and Venice Beach. There is a very nice, expensive, grocery store within a 5 minute walk. The host is very responsive but when problems arise she will not fix the situation for at least 24 hours. Our flight was early. I asked the host if an early check in could be accommodated. She said she would "check with the team" to see if it was possible and would get back with me. She refused to allow me to leave my luggage while the apartment was being cleaned. I walked around aimlessly in LA, in the rain, with my 8 year old daughter and all my luggage from 8:30am-3pm before contacting the host for an update on check in. She then obliged to let me in. Once inside the apartment it was discovered the heat wasn't working. The temperature was in the low 60s in the apartment. The host sent me a YouTube "how to" video link and suggested I fix her furnace myself. I declined. The host said she would send someone out the next day before 4pm. someone finally showed up to fix it around 5:30pm. At one toilet paper roll left I asked for more. I was out of the house and told her if someone cannot bring some that I would buy some while I was out. I was assured someone would bring it tomorrow. No one came for 48 hours. We ran out. Then, as a final blow, I was making Christmas dinner when the front panel of the stove fell apart. I contacted the host who said she would not be able to fix it. Overall, the place is pretty, a good location, and the host is very responsive via text. On the other hand, if situations arise do not expect a quick fix as it will not happen here. I've been staying at Airbnb's for years and I must say, this is the worst experience I've had yet.