Mary and Sam were incredibly friendly and accommodating. My family was arriving earlier than the check-in time and my house was under construction, Mary and Sam were able to accommodate for an earlier check-in time. The house was well decorated. It felt modern and cozy at the same time.
However, there were several things with the house that needed to be fixed prior to our arrival/stay. The floors were not clean and the bottom of our feet were really dirty by the end of the day. The air conditioning filters and vents were extremely dirty and dusty. Some of the drawers are still broken. I have read previous reviews that stated they were broken, but I was hoping it would've been addressed and fixed since.
We specifically booked this place for the multiple bathrooms, but only one of the showers worked properly. The downstairs shower would not drain and you would just stand in your shower water with the suds. The upstairs ensuite bathroom's shower handles were broken off (which we found in the drawers, but it was no use), so we were unable to adjust the water temperature, forcing our entire party to share one shower, which is the reason why we didn't book other Airbnbs.
I have reached out to Mary and Sam as they have denied my request for a partial refund and I did try to hold off on writing this review, so they had the opportunity to address the issues and correct things with us on our end, but the process is taking longer than expected and Airbnb has only given me a specific window to write a review. Overall, Mary and Sam were lovely, but the house needs a lot of work.