James was very responsive and polite. The place was very clean. The roof top was a surprise, pool, hot tub, exercise room and great view. I found the beds comfortable and would have slept well if not for the road noise, but that is city life. Had breakfast croissants across the street, very good and filling. There is a little convenience store around the corner from Starbucks and a Grocery Outlet about a 5 min walk away. I enjoyed my time there, I like to people watch and the night lights of the surrounding buildings were beautiful.