Communication with Jim and Zyril was very smooth. They responded to our questions very quickly. We didn't have the chance to meet neither Jim nor Zyril. The check-in and check-out very pretty automated :) But with their quick responses and clear instructions; they made it really easy for us to find our way.
The location is great; it is just steps away from walk of fame. Also the bed was quite comfortable.
One downside for this stay was the fact that it was not possible for us to store our backpacks during the afternoon after checking out. Jim advised us some alternatives and we solved it quickly by checking them in a nearby hotel. So it wasn't a big problem in the end. But I think this can be improved :)