While she appears professional, do not expect anything close to that during your experience. She is difficult to work with, and will not listen to your suggestions. My unit was 90 degrees on the inside even with the AC on, and the bath towels had blood stains on them. The host refused to speak on the phone to solve the issues (she would only message through the Airbnb app, which is difficult to carry on a conversation). If I could give below a 1-Star review I would.