My husband, baby boy and I booked Vicky's apt. #A because a) we wanted to stay in Valley Village near the synagogue and meals we would be attending, and b) it had a myriad of positive reviews. We were traveling from NYC with our baby and interested to see if Valley Village would be a good fit in terms of Jewish community.
Unfortunately, when we arrived to the apartment late at night, there was no crib to be found as promised. To her credit, Vicky did answer the phone right away. She said that we were in the wrong apartment! But, this is the apartment that was pictured on the air bnb website, I said ? She snapped at me in a condescending tone that we were in the wrong apartment and the crib was in the apt. #C, not #A. Rather than apologize for her wrong in booking the wrong apartment and sending the wrong check-in instructions, she made us feel like we were intruders.
Another issue that came up during our stay was that we ran out of toilet paper, a basic necessity. We ran out on the first day of our four day stay b/c there was just one roll for the three of us. When I brought it to her attention, she said it's not her job to supply enough toilet paper for a stay and that i should go out and buy it myself. She told me that she was 2 hours away and not able to make it in time with Shabbat. Since I observe Shabbat, I certainly understand the time restrictions on a Friday afternoon; however, knowing this, she should have arranged to have her cleaning lady or another contact available to assist guests like us. Worse than Vicky's refusal to accommodate us was her rude and condescending tone of voice.
In sum, Vicky's apartment was very clean, spacious, thoughtfully decorated, and in a good location (in terms of walking access to synagogues and kosher restaurants/grocery stores.) However, the apartment was very old, and the important items - water pressure and comfortable new mattress - were lacking! These later items would not be deal breakers, however, but for Vicky's inhospitable and condescending attitude.