Never met the person name Doris all instructions were threw text. And I took care of little issue myself. Take your own Lysol to disenfect , windex to clean your dining table and drain fluid to help drain faster tub and sink and your own sheets because had old stains. And spray bugs for ants and cockroaches. When I was told it was taken care of when I had seen the previous reviews. Now all this isn't an issue that can't be resolved. I'm a cleaned person so Doris don't turn around and say I didn't keeped it cleaned.