i usually don’t let reviews impact where i stay because everyone has their own reasons to give bad or good reviews and i like to just find out for myself but i should have listened. the customer service was terrible. i had to ask for towels two times before i was able to get some sent to my hotel room. with one plus hour wait. then the pool ran out of towels so i told one of the ladies at the desk and she just looked at me like “what do you want me to do about it” and just that she did nothing… so eventually i had to walk to my room freezing since it was around 7pm at this point. a few days later i asked for towels again. no one came for a whole day. the next day i went down to the desk for towels and i asked if they’d deliver to me and she said no to just wait… i had a place to be but i waited because i was not going to go another day without clean towels. the comforter was also stained with what it looked like pee stains. we didn’t notice till the last day or so and there was no point of was too fed up to even try to get clean comforter so we didn’t use that anymore. we were there for about a week. wont stay there again.