Betty phoned us soon after we made the reservation. Cleaning woman offered us cold bottled water when we arrived hot and tired. Betty made us feel welcome and told us about the community when she arrived home after work the first day. He son came to visit and talk to us during our stay. Betty was kind, helpful and supporting with my wife who has moderate/severe memory loss. The bedroom and our private bath were comfortable and clean, and being able to use the kitchen was very convenient.