Connie provides a quick response to any texts with questions or concerns. She is willing to share information about the location and was very helpful when it came to telling us about parking regulations. The room we had was clean, comfortable, and never too hot or cold. The rooms also have locks so it feels safe to leave important things out if need be. She would check up on us occasionally to see how we were doing although we never met her. Her home is in a safe location with great places to shop or grab something quick to eat and is convenient to the highway to get to Santa Monica or downtown LA. Overall our experience was positive and I would most definitely stay with her again if given the opportunity. 10/10 would reccomend to anyone.