I regret I cannot recommend staying at Erica’s cottage. Although we had a pleasant time and the cottage was lovely and perfect for our needs, Erica’s conduct in the days following our checkout marred our opinion. I received a message and a call two and a half days post check-out from Erica in which she blamed us for a smell reported by a new guest checking in and a broken coffee pot carafe. She angrily accused us of smoking in the home and threatened to hold us financially responsible for her current guest’s reservation, cleaning fee, and for a replacement coffee pot. Neither my husband nor I smoke and our clothes and belongings are free from any secondhand odor. We left the place in the same condition we found it, having carefully followed her rules and check out instructions, looking hard for any damage we or our two small children may have caused and finding none. I assured Erica we did not smoke in her home, but she proceeded to call us liars. A few days later, she reported back to me that her groundskeeper had inspected the place and it didn’t seem like he discovered any obvious smoke damage. However, she did not apologize for how she spoke to me but said “not to worry about it.”
I find this type of communication unprofessional and worrisome for future guests. It’s never a good feeling to be hastily blamed and threatened. I’ve never had a bad Airbnb experience prior to this, but I won’t be returning to this particular home.