I booked the apartment on behalf of 2 of my colleagues visiting the LA office. I got their feedback, and while they enjoyed the apartment they had a few issues. Mainly that there wasn't any AC during the heatwave (though when I message Donna about this she responded immediately and had someone install a unit in the living room), and the check in process was not easy for them. On my end, Donna was very responsive to any messages I sent her.