Robert went above and beyond to accommodate our travel plans. We originally booked a hotel and our reservation fell through last minute so we were stuck in SoCal with no place to stay really late on a Thursday evening. We tried finding a different hotel but decided to find a BNB instead. Robert answered me right away and we were able to book and arrive past 8:30 pm. We could come and go as needed and we were able to bring my 5-month-old puppy as well! The bed was comfy and having a private bathroom was really great. Because he booked us last minute there was some indication that the room wasn't as clean as I think it would've been had we booked earlier but other than that it was exactly what we needed.