Perfect and as advertised! As you can tell from the other reviews which are all accurate, Gloria goes above and beyond; always very helpful, responsive, flexible, attentive etc. As for the place itself: terrific location (I hightly recommend checking out the public observation deck at the Santa Monica airport for amazing views), wifi and tv work well, good closet and drawer space, private bathroom excellent and clean, very well stocked with towels, blankets etc (which she likes to wash for you weekly) as well as various toiletries (many shampoos, conditioners, soaps, sanitizers to choose from), electric kettle, and even several things I never used like an iron, a case of freeweights, and I think 2 hairdryers. Gloria provides as many disposable plates/bowls/cups/cutlery/napkins as you want, and also washes all the dishes. Laundry machines work well and are very convenient and inexpensive. Weather got cold during my winter stay but the large room was always perfectly warm. And if you happen to be a Paramore fan, this room has a little something extra for you.