Yes! I am in agreement
with how spectacular
the view is. The
location is
phenomenal. We spent
most of the time we
had in the pool and hot
tub.
We do want to express our appreciation for Ruby’s quick response time during our entire stay. She was very kind and respectful and did what she could to help us with the issues we encountered especially on our check in day.
After our circumstances during check in, we wanted to communicate/ discuss this matter further. Ruby then directed us to get in touch with Bess since this could only be addressed by her.
We reached out to Bess via Airbnb messenger. When we never received a response, we were then advised by Ruby to contact Bess personally using the number Bess provides in the house manual. We messaged her twice. Still no response. In fact, we never received any response from Bess, and we were left feeling disrespected by her lack of contact.
Bess does state in her messages through Airbnb to contact her with any questions and/ or concerns. We did exactly what she directed us to do.
I completely understand and respect that Bess is quite busy taking care of all her rental properties. We are fair and aware that there could be a very valid explanation for her not to respond. Our hope was to resolve our concerns with her.
Unfortunately, we had to turn to Airbnb to resolve our concerns and they did it quickly.