Freehand is in a great location and good value compared to other hotels/hostels in the area. They seem to be understaffed due to the pandemic - the check-in process took 35 minutes due to 2 people at the front desk and 15 people in line. The room we stayed in was not that clean and smelled like mold. It was difficult reaching someone on the phone or finding staff in the main lobby for questions and assistance. These issues have been reported by other guests as well.