Where do I start? The location itself wasn't great, it's in an apartment complex on a busy road. Kind of a sketchy neighborhood, which was supported by the busted lock on the metal security door, as if it had been broken into at one point.
Unit itself is very small. The pics were deceiving, as the large couch implies it's in a much bigger room than it is. However, the couch is way too big for that room, with only about a foot and a half of walkway distance between the couch and wall.
Garbage can had no liner in it. We were only given 2 mismatched bath towels for 4 guests. There was no scrubber pad to do the dishes. The chair in one of the rooms is broken, missing some bolts. But we were OK with all these things if only it had stopped here
We messaged our host, Christian about the lack of towels and also asked about wifi access. He responded a short time later about the wifi, but did not address the towel situation. An hour after arriving, I sat down in the kitchen and noticed the bottom of my socks were filthy. Everyone else looked at the bottoms of their feet and realized they all had black feet. It didn;t seem like the floors ever got a steam cleaning or mopping. We all had to jump into the bath tub to wash our feet, and then realized there was no bath mat. And because we were only given 2 bath towels, we had to use the hand towels to dry our feet. We wore shoes for the rest of the night
3 of the guests took showers that night, and because there were only 2 towels, one unlucky person had to reuse a wet towel.
Going to bed, one of the pillows had a large dirt stain on it, as if it fell on the disgusting floor and got dragged around. Gross. It gets better though. We lifted the blanket off the bed, and there was no fitted sheet on the bed! We had to sleep on the top sheet, which shifted throughout the night, so that we were sleeping mainly on a bare mattress.
At about 6 am, we were awoken by a loud pop, which I originally thought was coming from a spring in the mattress. I pushed on the mattress all around, but couldn't seem to locate it. Checking under the bed, I found the culprit. One of the legs supporting the bed frame had collapsed. Upon closer inspection, a couple more were going diagonal, just on the brink of collapse themselves, and another one was missing. It wasn't until we were checking out that we found this missing leg in the closet, which means this was a known issue that the host did not care to fix.
This was really the FINAL straw for me. We got up and packed our things up. There was not a chance in hell I would stay another night in that apartment. I did not even care to shower before we left. The idea of having to use someone else's towel was more than I could bare given everything we went through. We left early that morning and checked into a hotel that was clean and had all the towels we could use! The downside is that it cost us an extra $300 a night
I texted Christian at 9 am that morning to let him know we would not be coming back due to the unacceptable conditions we experienced, along with a video and photos and asked that he reimburse us the extra night we did not stay. He did not respond. Once I got back home, I messaged him again through airbnb just to document my communications with him. Again, no response. I then contacted Airbnb and filed a claim. Not only did they reimburse me the additional night, but also the cleaning fee and 30% of the first night
I'm just hoping with this review that it will save some of you the headache and possibly not ruin your trip by having to go through these issues yourself.