The unit is nicely laid out, with ocean views from both bedrooms. We enjoyed being away from all the hustle and bustle of the town - it’s about a 10 minute golf cart ride to and from the town but this means you can’t walk to anything. Although a bit dated, the golf cart was indeed a nice perk of the unit since it is expensive to rent golf carts otherwise. However, there was zero information about how to use it. If you aren’t familiar with driving a golf cart, you’ll need to message them every time you have a question (where’s the gas gauge, where’s the gas tank).
I was really disappointed with the property management company communication - it was very poor overall. One week prior to our check in, I was told that I needed to pay $300 extra (that was not disclosed at the time of booking, as AirBnB policies require) or have my reservation cancelled. When I did not respond right away, they messaged me again and informed me my reservation was being cancelled. As an AirBnB host myself, I knew this was not allowed and thus had to involve AirBnB support. This was extremely stressful given I had planned this trip months in advance. It was also just highly unprofessional. Additionally, I also did not receive any information about how to check in until I inquired the day of check in. I was given the unit number and code about 45 min prior to check in, but when I got to the security gate, the information was incorrect, causing a delay. I asked if early check in was available to accommodate my 70 year old mother, and appreciated it being granted, but was also told they usually charge $100 for early check in - just a heads up if you plan to request this since most places do not charge for that.
There is also little no information about the unit (e.g., a house manual) so every time I had a question, I had to message the property management company and wait for a response. There is a binder with generic information about the island but little to no information specially about the unit. Most rentals have a “house manual” that provides helpful information but there wasn’t anything like this.
As if May 2021, all the amenities in the condo association are still closed. I was under the impression that the pool would be open but it was not. So you are paying for the amenities but cannot use them and that was not mentioned anywhere. The pool did look very nice.