Milagros was prompt to bring me the key even though I was an hour late. I did not realize from the reviews, that I would be sharing the apartment with her family. There is no furniture in the living room and her son sleeps behind a room divider there. So you are basically stuck in the bedroom. I also suggest she provide new towels, replace the damaged bath mat and put extra toilet paper in the bathroom. The wifi password should be posted in the room. She was very friendly and the bedroom was very quiet.