Poor response and unacceptable resolution when waking up to ants all over the bed.
The ants were awful, but actually it was the handling of the situation that made the experience so frustrating.
When we contacted them, the owners did not bother to come downstairs to help work out a resolution, just a text response telling us where to find the bug spray and new sheets to change the bed. We should not have to fix their ant problem and then sleep on sprayed sheets. We told them we would not stay the second night, asked for a refund and scrambled to find a hotel.
No actual apology and no proactive work by the owner to initiate a refund. The refund process was put on us to figure out with Airbnb, which is not intuitive in the app. After numerous exchanges with Airbnb and providing proof, they have informed us that a refund coming.
If a little effort or care was shown by the owners, I probably would not written this poor of a review.