I didn't get to meet Polina personally, her house keeper and daughter were the ones I spoke with. They were both cordial and friendly. We stayed with 3 guests and the amount of space was perfect. The AC kept us cool inside, and the wifi was speedy. The kitchen came equipped with everything you need (utensils, a burner, microwave, toaster and coffee maker/tea pot). The bathroom was stocked with towels and toilet paper. And the bed was super comfy. 5 stars.