After a bad experience in my first Airbnb, the office hooked me up with superhost Florian. They expedited everything in minutes.

For me, Florian is not only a superhost, but a superhero. I was running late, and there was another rolling blackout in Westwood … So there he was in the street to meet us with flashlight and other necessities.

The space was perfect. Large, bright bedroom, closet, private bath with yummy towels. If I had needed more, I know he would have gladly offered them.

That first night, thank goodness the lights came on just as it was almost fully dark – softened by a very full moon. At that point, we took his car to nearby Bristol Farms so I could pick up breakfast stuff, and then headed across the street to the Beanery for coffee and ice for the morning. No problem, whatever he could do. And, always, with a genuine smile.

To say he makes himself available to his guests is an understatement. Last words, he made himself available (even during his business day) to drive me and my bags to my friend who lives nearby. This is a smiling rave.

Again, thank you, Florian.