Communication was good with the hosts, I knew what to expect. The room was exactly what I wanted: the private entrance allowed me to come and go as needed for my conference and the room was comfortable and with all the amenities promised. As mentioned by others, the bed is high, but there is a footstool provided. Very conveniently located just off Ventura Blvd. in Encino, I had easy access to restaurants and stores. Cleve and Meredith left me to my own activities, which was nice. I'm a bit shy and it was a relief to not have to socialize after a long business day.