As recurring hamilton Cove guest, but first time booking through Airbnb. We returned for our 10 year anniversary were we married. Our stay wasn't great, but wanted to explain the 3 stars.
Pros: location/view were spectacular. updated floor/painting. Ferry was canceled due to weather and the owner was gracious enough to extend our stay free of charge.
Cons: Lack of responsive communication. Responses were often a day later. Overall outdated. Dusty & dirty in some areas, bed pillow had hair & stains. Broken toilet seat, glass linen closet door off tracks required replacement/repair. No central heat/air. Requested heaters weren't available upon arrival. No primary lights in guest rooms only corner lamps. Guest patio doors were hard to open. Guest above didn't adhere to noise rule. Missing guest tv. Bedroom chest of drawers sticking/jamming. Lack of hot water for multiple guests. Lack of bathroom counter space to place toiletries. Listed item missing i.e. washer.
Defective iron.