First of all, the location was excellent. As described, it was only a 10-12 min drive to downtown LA.
De facto, we had a long flight and would have liked the hostess to at least make the effort and show us around the apartment a bit. Instead she sent me what felt like 2 pages of instructions. We spent 2 weeks in the apartment and have to admit that the elderly gentleman was in the apartment 24/7 and thus one could make little to no use of the living room. It says in the description that there is shared living room, which is absolutely not the case. The bathroom was not clean in my opinion. Additionally the bedroom is in real-life really tiny for 2 persons.
The hostess can also say nothing about this, as she was hardly ever there to talk to us personally.
It was only written to us when we were not allowed to use certain things, which is absolutely legitimate, but a little customer service should not be too much to ask for.
I do not know that from hosts that one hardly seeks contact with the guests.
Finally then the coronation, on the last day there was neither a goodbye nor a nice return trip. We had ordered a cab in the direction of LAX, which was delayed by 60 min due to the traffic and here it was also only said that check out is already overdue.