Sucks to be stranded! We had poor pre-arrival communication & arrived without specific private room check in details as promised. We were given a generic address (for properties on the front street) despite reaching out 24 in advance & an hour before check-in when we were asked to use SMS messaging with the host. Then at check-in V was MIA for 2.5 hours. No assistance onsite. Out in the cold dark street bikes on our car we couldn’t leave parked at Venice beach. No onsite parking as reserved. Stranded in the street! Immediately after contacting Airbnb “V” texted the correct address and claimed his phone died. When we went around the block to discover a used bed, wet towels on bathroom floor wet towels in room , hair-in the sink & a dirty toilet bowl as if someone or two people had just been using the room/bed. We messaged Airbnb support and V only to have V claim we messed up the room & then change to claim we went to the wrong room despite specific gate code & key lock box code instructions - for the 1 & only Patio Dream Room. I messaged V and asked him to come over and help as were were still unpacked & outside. He just said the reservation is canceled. No recourse! Missed our Sat night dinner reservations at 7:30 pm with family. Worst first night experience for a 10 day pre-paid reservation. We had to pay out of pocket for a hotel room that night and park bikes in relatives small studio. No apologies from V just trying to blame us to the Airbnb support.