The place was filthy, not in terms of trash all over the place, no, Joy swept the house regularly. It was about the cleaningness. It was about the grime, the mold, the dirt that has been on the walls, on the floor, in the toilet, on the shower walls, tub, and floor.
The next is an overflow of cats: there are many many cats, and with cats, you have a very strong cat pee stench which Joy cleaned occasionally.
When it is hot, as you enter Joy’s place, you are welcomed with a waft of cat feces stench, and then with guava smell from the neighbor’s tree next door.
The festival of odors does not stop at the door or in the living room, which often had a pleasant smell. When you go to the first bathroom, you're welcomed with the stench of human pee, as Joy rents three out of five rooms in her home to males who do not care to clean up after themselves, and Joy does not care to clean up the bathrooms either.
The grime, the stench, and the grossness in the shower stalls, the sinks, and the floors are months old, if not years. This house is filthy.
I cleaned my bedroom on the fourth day I was there. And the wipes came out black with dirt. I found dried-up cat feces under my bed along with the mold. The trash can was filthy and had mold in it too.
I also cleaned up the bathroom next to my room so I could have a clean toilet and shower, as she does not clean anything. I paid cleaning fees but did not have anything clean and I had to clean the areas I used if I wanted them to be clean.
I took pictures to document the filth to document this outrage. I can disclose them any time you request them.
I witnessed Joy sweeping and mopping the floor, but only in the visible walking areas. She does not keep a clean house at all. She cleans the kitchen sink, which is also another visible area. The areas that aren’t visible, she does not clean, that is, under beds, shower areas, toilets, etc.
From the bedroom where I stayed, I had the waft of cat pee many times.
To add to the filth, Joy is often hysterical on the phone with the people she serves. I found that Joy serves as a room rental broker and I suspect, unregistered. She has several rooms for rent listed on popular roommates' search sites spread across the area: Covina, West Covina, Pomona, and Chino. She was often yelling in Chinese with people who seemed to be her bosses.
On one of the calls, which she didn’t care to have on speaker phone, Joy spoke with a Latina about a rental in which the government was helping the lady with the deposit and first month. Joy said she does not deal with government agencies.
This is puzzling because the government is a great client, in fact, the government has several perks that make dealing with it a plus.
Joy also has cameras all over the house, which I found intrusive, showed no trust in the people she places in her house, and is disrespectful.
And the cherry on top happened on the night before I left.
Joy knocked on my room door, while I was asleep. I wasn't sure what was that noise and where it was happening. I thought either she or one of the roommates was hammering something, and just ignored it and went back to sleep. And to my surprise, she unlocked my door and woke me up. She was freaking out because another guest, who arrived on 10/01, left and requested a refund because the room wasn't what she booked. She wanted me to witness that the room was clean.
That room was vacated the day before and Joy only removed the bedding but didn't really sweep in depth nor mop the floor. And when the new guest arrived, Joy wasn't there, and she called me to receive the new guest.
So, I got a filthy room, a stank house, filthy and stinky bathrooms, was asked to receive the new guest, was recorded at every move in the house, and had my room invaded and woken up in the middle of my sleep.
Seriously?
I believe it is important to speak up to end abuse. It is important to empower oneself, to not be afraid to stand up for the right thing, for our rights as renters, as consumers. As consumers, we have the right not to be abused while we are paying for a service that turns out to be far from and much inferior to what was advertised.