The home itself is GORGEOUS. The backyard and the view are INCREDIBLE. The booking managers are kind and responsive.
Unfortunately, we specifically came to have a swimming weekend and couldn't do so. This is a new rental for the property managers and the maintenance staff did not engage the pool guy in time so the pool was freezing and then once "fixed" the heater kept breaking. The owner and property managers were very apologetic and kind and gave us a partial refund.
In some ways the house is stocked well (tissue boxes, automatic paper towels, hand soap, toilet paper in each bathroom) and in others it's not (no shampoo/conditioner/body soap in showers, no dishwasher soap on the property, cheap thin toilet paper, cheap thin tissues, automatic paper towel machines like a commercial restroom, no hand or face towels in any of the bathrooms nor a trash can in every bathroom).
Two toilets were not working properly - the upstairs master and the room to the right of it. The room to the right of the upstairs master was FREEZING when all other rooms are comfortable and can't be controlled on its own.
This is a LUXURY home with a LUXURY price. The new property managers are aware of the missing items, some dirty areas that got missed by the crew, the house manual book lacking tv instructions, etc.
However, these are all minor missing and broken items and we'd like to come back and be welcomed to the luxury home we know they'll set up.