We didn’t get a chance to stay at this place since we couldn’t check-in. Apparently, there was an issue in the building with automated locks — so we couldn’t enter the apartment. We arrived at midnight, and the only solution the host offered us was go find a hotel in the middle of the night because they didn’t have a regular key to open the door.
No help with the ride, no assistance in finding that hotel, nothing. Just pure indifference and negligence.
When we got upset with the level of customer service, the host started threatening us that they could cancel the booking in way that would prevent us from getting a refund.
All in all, the place might be great but the level of customer service and hosts’ communication was outrageous.