Given Jay's other reviews, I was expecting a very different experience than I got, which was unfortunately very negative.
I reached out to Jay a couple days before my stay to arrange check-in, and didn't receive a response. After messaging her twice and texting her and still getting no reply for three days, I called Airbnb who intervened for me (on threat of cancellation, if she didn't respond) and finally prompted her to message back and provide check-in instructions.
After checking in, I found that the WiFi signal was so inadequate that I couldn't even send an email. The TV (set up for Netflix) also wasn't working properly due to the poor internet connection. I messaged Jay to ask where the router was (couldn't find it in the apartment) and asked for help with the WiFi – and again, no response. The next day I contacted Airbnb who also were unable to get through to Jay. They offered to cancel my booking for the rest of the trip and rebook me with a host who provided much better service.
I'm perplexed at having such a negative experience given Jay's other positive reviews, and wonder whether some extenuating circumstances were at play. Regardless, I would not recommend staying at Jay's place based on my experience. The apartment itself is fine and has a convenient location, though is less clean and maintained than other Airbnbs that I've stayed in. In general the host doesn't seem to put much effort into the place – the couch has surface holes, for instance, there's no hand soap, and the amenities are minimal. But it's the poor communication and lack of effort with guests that's the real deal breaker.