Phyllis was so friendly and easy to get hold of. She made us feel welcome as soon as we arrived and was very easy to talk to. We weren't at the house a lot but got a chance to chat a few times with her and Randy. The bed was very comfortable and we appreciated having our own bathroom. It's a neat house architecturally. Coffee was ready early in the morning and there was a variety of breakfast food. The location is great. It's a short drive to Universal Studios with easy access to the highway to get to other parts of the L.A. area. It was very nice having free parking on the street right next to the house. They have a great library collection. We love Max, the cat, who is friendly and doesn't mind being being petted. We even got to meet the horse. We would stay with Phyllis and Randy again!