This was my vacation to California from out of state. I can’t even begin to express how DISAPPOINTED my family and I were at this home. This kind of service should not be allowed to continue in business. My family and I were so much looking to staying at this Airbnb because of the space and the proximity to Universal Studios and Disneyland. The house made a beautiful front however as we looked closely we started noticing how unsanitary and poorly cleaned and kept this house was. I can deal and understand things wear out but uncleanliness in this kind of business is unacceptable period! What was worse is that the host never answered to my some of my texts or took forever to reply (5 or more hours)
1.	The first floor had a drawer full of personal mail. (bills)
2.	Windows downstairs that won’t lock properly.
3.	One of the doors has multiple holes on it.
4.	Trash cans outside already full with trash.
5.	Pool table pocket pouches torn. No pool cues or balls. It was displayed on the pictures but completely unserviceable and unstable. It’s just for looks! Almost falling apart, accident waiting to happen for kids.
6.	Kids play room doesn’t have a smoke detector.
7.	Couldn’t have my kids play outside because the water heater was not properly protected.
8.	We found multiple screws all over the house.
9.	One of the bedroom sheets had wood pallets along with blood stains and black fuzzy pieces. (Insects)
10.	Multiple bedroom drawers had dead insects along with hair in plain sight.
11.	Bathrooms seat bowls not properly cleaned.
12.	Bathroom shower glass doors with visible water stains.
13.	Toilet paper halfway used! Seriously not even new rolls!
14.	It states no shoes on carpets but carpets already filthy dirty.
15.	Floors not cleaned properly, full of dirt with multiple tiles chipped which is a major safety hazard because kids can easily hurt and cut their feet.
16.	Used Eye lashes (yes! Eyelashes) stuck on the side of bed.
When we were finally ready to take showers we realized all the towels were WET! Unbelievable! I had to spend another hour and a half washing and drying towels. By this time all I wanted to do is pack and leave but at this point where to go with my entire family. Needless to say by this time I was beyond furious at how this is an actual Airbnb. This is unreal to me and no one else should ever have to experience this. To top it off two days into our stay water heater went out and we could not take hot showers. Had to boil water to shower all the kids. The owner allowed us one night free stay, which was considerate but not worth the amount spent for the few days we were there.