My stay here was pretty bad, it really ruined my wife's 30th birthday. If you don't want the same thing to happen to you, read more! I'm going to highlight some things, and then go into a little more detail on each after:
(1) Hot tub was broken.
(2) Shower was clogged with hair, and shower pipes knock as loud as jackhammer at a construction site.
(3) Someone entered the property and took something of ours without our knowledge. It was one of the hosts neighbors, who has access to the property and the house because they know the code to get in.
(4) There are cameras on the property that are not mentioned in the listing. One could envision that cameras + hot tubs is a privacy issue, decide for yourself.
If you want more detail after that:
(1) So going into a little more detail on the hut tub. We got a call as we are making our way to the property from Dale, to tell us that the hot tub was broken, but it has been fixed and should be warm by the time we get there. It was still broken when we got there, and was still broken by the next morning. When you opt to spend $600 a night on an AirBnB Plus property, you really expect to avoid this kind of stuff. Dale was nice enough to refund us a free night's stay, but what I really had wanted to do was spend my money on a hot tub. So we were disappointed.
(2) So after working with Dale on the hot tub issue, it's time to take a shower. Very quickly, we find out that the shower is clogged, and I have to go into the pipes to unclog it, pulling out a huge mass of hair (obviously not mine) and who knows what else. While this is going on, the shower pipes are knocking so loud I have to plug my ears. I had to speak with Dale again, at which point I negotiated for a return on the cleaning fee ($180), as I would not expect to have to do my own cleaning and plumbing at an AirBnB Plus property (again, I mentioned this place is $600 a night after fees, etc, right?). We got the cleaning fee back, but again, we were disappointed.
(3) After working out the previous problems, we were excited to put everything behind us and continue to enjoy our weekend. We placed a bottle of bubbly into the fridge, and then left to enjoy sunny LA. We had big dinner plans for the night, and were excited to enjoy the bottle before leaving for dinner. When I went to go pull it out of the fridge to enjoy it, it had vanished. I thought I was going crazy! We searched the cupboard, closets, and anywhere in the kitchen we might have put it, thinking we misplaced it somehow. We couldn't find it. At this point we thought we had been robbed, so were very scared and started to search our other belongings to make sure nothing was missing. Someone had obviously been in the house while we were gone. We have to contact Dale again (yikes, right!), at which point he tells us there are cameras on the property, and he has to check them (this is point (4)). He discovers that one of his neighbors entered the property, and then entered the house, and then went into the fridge and took the bottle of wine. He told us it was ok because his neighbor is French, and he had promised him a bottle of wine. That didn't make me feel any better, because now I have dinner plans, no bottle of wine, and strangers entering the property and stealing things while I'm gone. AirBnB plus? Is this what I paid for?
(4) As I mentioned in point (3), there are cameras on the property. This is not mentioned in the listing during booking. The property is advertised as a "Romantic" getaway, with a hot tub. After learning of the cameras on the property, we searched for them and couldn't find them. So there's obviously well hidden. Where are they pointing? At the hot tub? Are they in the house itself? This is a major privacy issue.
After points (3) and (4), I called AirBnB, and was put in contact with their Trust and Safety department. I was refunded the cost for the entire stay back. I want to make sure they future guests at the Foxden know that it's not what it's advertised as. Maybe I was the one off person who had a bad stay here, but for $600 a night, as an AirbnB Plus property, I expected something close to perfection. I paid good money so that I would get a great property, and that is not what we got.