As soon as we arrived, Carolyn (and her husband) were very helpful. They were totally cool with my sister and I dropping off our bags before the actual check-in time and provided us with directions on how to get around the neighborhoods. We were out all day long and didn't get back until really late at night, but they left the porch light on and moved our bags into the apartment for us. The place is beautiful! The one thing we kept repeating was how the bed was incredibly comfortable and how soft the sheets and comforter were. Everything was clean and in perfect order. The apartment looks just like it does in the pictures - modern and very comfortable. If we are ever in LA again, we'd love to stay here again!