Our group of six booked this place after our previous arrangement fell through. Royal was very responsive, providing us a very thorough guide about the place. We were expecting to check in at 4pm, but the housekeeping was still there because the previous guest overstayed and left a mess. We weren’t able to check in until 8pm and there were not enough clean towels and there was no body wash, as described in the house guide. Royal was very quick about responding to this issue and ordered new supplies to be delivered the next day. Once we were settled in, the place was good and fit us comfortably.
One thing to note is the area may be a little questionable. There were lots of homeless people walking around and dogs were running around on the streets. One of our Uber drivers was even concerned/surprised that we were headed to this area. Although this did not bother our group too much because we were out most of the time, this may be an uncomfortable situation for families or guests who would like to spend time at the house.
Royal offered an extra day for free to compensate for the inconveniences. However, our flights were already booked. We appreciated the extra late checkout time.