When we arrived, the listing's single bathroom sink drain pipe was completely disconnected. The bathroom floor had a very distinct slant/upwards buckle in the floorboards by the shower/toilet. Also, there were handfuls of cobwebs in the ceiling/door corners as well as spiders in almost every room. Finally, the living area with the sofa bed had no blinds for any of the front windows. With all of these things, our party did not feel the listing was safe.
We checked-in late so we simultaneously messaged hosts Juan/Nazario in the app with photos of the broken pipe and contacted Airbnb support. Due to the late hour and state of the listing, our party decided to cancel the entire reservation with Airbnb support's help, and book a hotel.
Nazario only reached out once during our reservation block (3hrs after our message) so it seemed that the hosts were not invested. After our reservation block, they messaged and said we should have waited until their maintenance tech came the next day to fix the bathroom pipe, which is unacceptable as there was one bathroom and we were a party of 5. He also shared my number with his maintenance tech without asking my permission.