We spoke with Tiffany the day before our friends' anticipated arrival, there had been an issue with their flights and she was very understanding and was more than accommodating about the whole situation. The only thing was that when we arrived the beds were unmade. We called Tiffany who apologized and said she would be over right away. She had the sheets changed and beds made within the hour. The home was so cute and the view of the beach was incredible, especially at sunset when you can see it through every window on the West side of the apartment.