It was an unpleasant experience for my first time using this application. The person who rented me the house from him (Adam) never showed up, I called him too many times and he never even bothered to contact me and let me know what was going on. then contact the Airbnb customer service people. And they couldn't find him either. They made me wait another hour for Adam to answer. After the hour passed, I decided to cancel the reservation, they did not return my money at that time and worst of all, I did not have a place to spend the night. I lost a very important event and on top of that I still have to find a place to stay. I am very upset, unpleasant experience.
honestly I was not going to put any comment but this is unheard of, intolerable.