When we arrived, Grace was out of town for holidy. Grace promised us a parking spot that was taken by others. We drove for almost 2 hours around the community to get another spot while waiting for her solution. However, we ended up with moving to Hilton, which cost us almost 900 dollars. She replied after midnight, told us to park in a narrow spot which won't fit our minivan. Before that, we were already super exhausted and fell asleep in Hilton. This literrally ruined our holiday. She insisted that she already offered a solution (yeah, after midnight, and after 2 girls wandering blindly for a parking spot for 2 hours.) and won't give us a full refund, or literally 0 refund. LOL, however airbnb tried their best and refund 190 dollars to us at their limit. We literally only used restroom once and a towl to dry hands. Don't you think 260 dollars kinda too expensive for this? And it's totally your fault for lacking proper managment and emergency solution (cuz you were enjoying your holiday somewhere out of town). Why should we pay for your fault?? Good Luck, happy new year.