All the communication and check in process was all virtual. We never met Toby or the people managing the property. However, responses where very quick. The loft was very clean and appointed very nicely. The neighbors upstairs seem to be up making noise and walking around at 1am, which wasn't terrible, but you can hear the noise and footsteps nightly. It was very nice to be able to park in the structure around the corner (thank you). The parking attendant was very nice. The unit has a nice balcony, but the key was not left in the door. Because there's no view, we did not need to access the balcony. The beds are very comfortable.