This was my first and LAST stay at an air bnb solely due to the host. Upon entering the unit there was an odor inside the apartment. I attributed it to the odd smells in the hallway crossing over into the unit over time. As such I proceed to open windows , run the air conditioner to help air out the space. I eventually go to sleep in the wee-hours and awaken to a noticeable stronger stench. I take my shirt off b/c the smell was “on-me” and it reeked of urine! I check the bed and indeed portions of the bed smelled like urine! I reach out to Jorge once I start my day to inform him of the matter and his response was that the cleaners didnt smell urine and that they changed the mattress protector and sheets. He even went as far to say why did I message him at 8am instead of when I first walked into the unit. Irritated with his skeptical responses I replied b/c I didnt sleep in the bed as soon as I walked in the damn unit. At that point I reached out to customer support and they gave him the opportunity to make good on the situation. He proposed to have the cleaners come change the bedding which they did while I was away. The smell went away (for the most part)...there is more! So clearly they DIDN’T change the mattress protector and /or sheets before I arrived! So I asked for a refund or some fair compensation. He offered $20! Lol ( my total stay for 3 nights is close to $500). Slap in the face right! Anyhow...I stay the 3 nights with intentions to file a resolution claim after the stay per Air BnB’s policy. Upon leaving, I was making the bed and placing the accent pillows that were removed the first night back on the bedding ONLY to smell URINE AGAIN! There was a 6 to 8” inch diameter piss stain on the accent pillow!! W. T. F
So as anyone would do, I addressed it with the host and ALL he considered doing was ...get ready.....you guessed it!....the same BS $20 from the 1st PEE PISS ITEM! So in total, he offered $20 for MULTIPLE URINE STAINS IN THE BEDDING ( mattress protector, sheets and pillows).
Now just to add insult to injury, my personal hunch the whole time was that the previous guest had a baby b/c the urine spots on the bed were high up , closer to the head of the bed. Additionally, I noticed baby shampoo in the bathroom cabinet which I thought the host left for guest accommodations. SO after my stay, the host states that the cleaners notices baby shampoo and that “I” was not supposed to have any extra guest during my stay. I laughed out loud! After all that transpired this man ended my stay with a comment insinuating I brought a baby!!! There is a ring camera on the front of the door that can conclusively confirm I didn’t bring a baby lol
Instead it looks like the previous guest did! And left the baby shampoo that belongs to ........you guessed it right!!....the baby that PISSED all over the bed that the cleaners “cleaned” before I arrived (if you take the cleaners and Jorges words)
All in all, Jorge was theee worst host imaginable. He made mu issue seem minimal, treated it very dismissive via his staunch assertion the bedding was clean before hand ( and clearly wasn’t), and added further insult to injury with offering only $20 not just from the piss on the bed but EVEN after I informed him about the piss on the accent pillows. And to finish!...the entire outside front entrance reeks! of urine b/c all the animals in this 30 unit complex piss RIGHT out front on artificial grass / turf in the entrance. And guess what, Jorge DID acknowledge that there is piss smells outside but couldn’t believe me after sending pictures of piss smells and stains inside the unit. So, if u like piss, have a ball at this lovely abode! And don’t expect any reasonable consideration from the host NOR air bnb b/c they dropped the ball as well- concluding my final refund would be the cleaning fee ($110) and service fee ($30/$40) but NOTHING back for my daily room fees of $93 per night. I hope they rest in piss.
Just being COMPLETELY HONEST AND TRANSPARENT FOLKS! Have a good one! I’m done! Thank you!!!!!! for READING!!