I got this Airbnb for my mother's visit during COVID times, so that she could finish doing a quarantine before getting tested and spending the holidays with us. The host agreed and knew that the place was for my mother. She only needed to stay here for three nights, and before that she stayed at another Airbnb for one week and received high praises from that host given how respectful and clean my mom was (I believe you can read other reviews I have in my profile).
This Airbnb wasn't clean. Host's post says that she is (and we quote): "committed to Airbnb's 5-step enhanced cleaning process" and this was far from accurate. There were bread crumbs and beverage markings on dining table, hairs all over the place (floors, kitchen -inside kitchen sink and visible long hair on top of microwave- and in the bathroom on top of toilette and bathroom floor). Furniture had visible dust and spider webs around the top of the fire place. Also noticeable hairs and dust under the bed. We documented everything with photos with time and date to proof that our review is fair and accurate.
Over all, the photos provided in the post were accurate on how the place looked (minus the lack of cleaning) and lack of paper coffee cups and Keurig coffee capsules showed in the pictures. However, the post says in the Kitchen's amenities description that it is a "Space where guests can cook their own meals" and that "Pots and pans, oil, salt and pepper" was provided (description copy-pasted from post's amenities list). There were no pots and pans whatsoever (with the exception of one electric pot) and no silverware of any kind either to eat or cook. Upon arrival, there was an empty disposable silverware box, with only five disposable plastic knives inside, two coffee mugs of different sizes, one large plate, one small plate and one small bowl. And that was it. No glassware of any kind or normal metal silverware. Definitely not set up for cooking or basic kitchen needs. The host claims that she is a chef, and that was very strange to us.
When I reached out to the host about getting silverware, she responded the following: "We don't give silverware out due to covid. There should be disposable utensils on the counter" Which there weren't. She provided a couple of extra disposable silverware that wasn't sealed. This was odd to me since I've stayed at many Airbnb even during the pandemic and none used the current situation not to provide basic silverware to us. I didn't insist on this as even if Calina was always prompt to respond, she didn't seem very helpful. This prompted me to not feel comfortable approaching her about the cleanliness issues and since we only needed a place for three nights, we just wanted to get it over with and be able to be all together in our place.
There are some stores in the area, but not a specially great area. It was close from my house so that we could be close.
The value of this Airbnb would have been great if the place was clean and the kitchen set up as described and Calina was more helpful with us.
Given all her past great reviews this could very well have been a hiccup. I'd just recommend future guests to reach out to her about these issues and to Calina to correct these things to improve her Airbnb services.