Jay is very prompt and clear with his communications via AirBNB messages or texting. I really appreciated that. Alex who gave me access to the room is genuinely friendly. So, I really feel that they are good with their customers. It is important to be aware though that the place is what it is. A bare bones, no frills accommodation that happens to be in a great location base in LA (straddled between Little Tokyo and the Arts District). If you are looking for a posh lodging experience, this is not for you. But, if you have stayed at hostels before and have experience with communal living situations, then it will be a good fit like in my case. The price they charge for the room is more than fair.