Disclaimer: long time Airbnb user.
Pros: Tracy’s house is cute. Location is close to freeway. There is a backyard with table, bbq and cute lighting, and a spare office. The kitchen is high spec. Self checkin and checkout.
Cons: the listing is managed by an agency. Tracy lives abroad. We were checking out from a 1st Airbnb at 11am, Tracy’s listing calendar showed as available the night before our checkin, so nobody should be in there. We explained our situation and kindly asked for an early checkin and the agency refused as guests were checking out, which I found strange since an agency is supposed to manage the calendar. I showed up 2 hours early, the place was clean and empty, ready for us to checkin. Blinds are not working, some don’t close, some don’t open. Blinds that don’t close are on the front side of the house, so your business is exposed to the neighbors. My wife didn’t feel secure, so we shared our concern with the agency and they kindly offered to send a handyman. No one showed up and the agency never followed up, even though we kindly asked for updates. The bedding is old, the mattress and the bed are old, the sheets are in synthetic, so not the most enjoyable and resting nights of sleep. The backyard has not been cleaned in a long time, so I cleaned it so we could have our meals outside. There is no dishwasher in the kitchen.