Host refused to approve change of dates requested in time for a partial refund (I didn't even realize an approval was necessary even if requested in time for any kind of refund). They said they couldn't get in touch with Airbnb. Confusing instructions about spa and pool heating, later of which is at extra cost but was offered for free instead of accepting my change request, but then the pool was never warm when checked. "Luxury" very misleading in the house' description. The living room seating not enough for a larger company. Sofa has malfunctioning spring so cannot sit on it comfortably. Beds have very thin blankets. No side table lamps in bedrooms, only ceiling lighting. Kitchen pretty well stocked.