Roxanna was out of town, but her back up was responsive. It was super hot while we were there, and the A/C couldn't keep up. The house itself was decorated very cute and was clean. My 13 year old daughter loved the decor. The neighborhood is very ethnic, and I probably would have done more exploring if my husband had been with us. As it were, we only slept and got ready at the house and spent the days away in other areas, which took quite a while to get to most days, even though the freeways were pretty convenient. I was pleased that there was a locked gate and could park the car inside the gate - was very glad that I got a small car, because it was very tight. We were grateful to have the extra shampoo, conditioner, and body wash that Roxanna provided. Also, even though we didn't really use the beds much because it was too hot to sleep in there, they were really comfortable! The couch was also super comfortable and where we slept most nights.