I booked with Airbnb for Custom Hotel on March 26th and Thursday evening I came across some bad reviews about it so I decided to cancel using the cancel reservation option , keep in mind this is my first time using the Airbnb app. So I cancel around 6:24pm - only 3 hours after the full refund cut off time. I have a sick mother at home that I care for therefore I could not get to the cancellation in time. Once I cancelled , it told me that my host would have to approve the refund within 24 hours so I wait 24 hours and receive an email stating that they declined it. I NEVER used the service so therefore I should still get some type of half refund or compensation. I called Airbnb Sunday (29th) morning to try and rectify the situation and the lady I spoke to kept cutting me off, she had no sympathy for my situation.. she gave me nothing but an unprofessional attitude and didn’t try to help at all. I then called the hotel that I was originally going to book with ( custom hotel ) and the front desk clerk I believe her name was Crystal , was so nice and helpful even though she has no jurisdiction.. she still passed me on to her manager so I could be assisted better. From there on the manager “John” seemed genuine with wanting to help me get a refund. So he took down my information and stated he’d call me back. That was yesterday (29th) morning and it is now the 30th and I have yet to hear from anyone. Both companies are literally more than wealthy but can’t refund me $119 ? That’s so disappointing on both parts but mainly on Airbnb since I paid you guys and you guys were the most rude to me. I will never again book through Airbnb , it’s sad that it was my first experience and also the worst experience ever.