First, my husband are I are faithful Airbnb uses and have never had a problem like this. Secondly, I usually write reviews when I'm a fan of a business and want to support them. That is not this case with this review, which is unfortunately negative in my attempt to be thorough for other Airbnb users. We were very unhappy with the Mermaid Suite and did not stay there for reasons listed below. After I initiated an attempt to get a refund from David through the Airbnb resolution center (intended for situations like us), he responded, but outside of the resolution center, and said he would refund me. He just asked that I cancel the reservation and then he'd send a refund (red flag). I wondered how he would process the refund without the reservation in the system. Deciding to trust him, I tried but was unable to cancel the reservation. Airbnb support informed me that it was impossible to cancel a past reservation. They could see my correspondence with David and saw that he had said he would refund me. Airbnb support said that all I needed to do was to formally request the refund through the resolution center, which was a process I had already begun. Easy. It's been almost two weeks, and David has not processed the refund and takes days to respond to me. He did write me at one point asking, "Have you left a review? Obviously I would hope that if I give you a refund that you will refrain from writing a review." I had not written a review and told him I wouldn't. Bottom line: he is stretching this resolution center process out as long as he can. Once the 14-day review period is over, he will deny the refund. At that point, I would have been unable to write a review and warn Airbnbers of his poor business practices. Our issues: - "Unconventional and rustic" are very vague and generic terms that do not accurately describe the poor state of this property and we feel were used in an attempt to conceal. - "Luxurious form of camping" - We failed to see how this was either luxurious or camping. The use of these words appear to be another attempt to mislead airbnb users. Additional issues: - Stains on sheets and pillowcases, appeared unwashed - Many hairs on both beds - Bugs all over "apartment," on floors walls and tables: silverfish, ants, etc. - Filthy carpets in the main room, on the staircase, upstairs - Safety concerns with inadequate locks and unscreened windows, which were especially concerning due to the people drinking outside - Privacy concerns due to ramshackle construction of the property as a whole - Commune-type feel to property, which was not stated in the description - The fans we asked for and you promised to provide were not there - We were not told the bathroom had a hole in the ceiling and was essentially outdoors, exposed to the...