Communication was great. Jeffs place was very clean and in a safe area, about 20min walk to Santa Monica Pier and 35min walk to Venice beach Pier. We never actually met Jeff, so it was very private in that way. A small condo with a comfy bed but it had everything you need, even a bathtub! No pantry items though. That was perfect for us because we were looking forward to trying local restaurants. Thank you!