Sam is quite responsive in communications and provided detailed instructions for check-in. The location is quite convenient, close to Hollywood, Getty Center, K-town, etc. The apartment was clean and tidy, and had a full kitchen (although we did not use it). My main feedback is related to: (a) the garage entry/exit, it wasn't the easiest, especially if you have a larger car or if you're short/traveling alone; (b) AC, there is one AC unit in the kitchen and we couldn't feel the AC in the bedrooms, even when we set up additional fans. The apartment was sufficient for what we needed.