SCAM!! - DO NOT BOOK!!
We stayed in this Sonder Hotel at the beginning of June and it was an absolute CATASTROPHE.
Our room had water damage when we checked in, and our entire bathroom was flooded.
We immediately reported this to the hotel, and after 2 days (!!!) they tried to relocate us, however, no other room was available.
Eventually, they offered us a full refund, if we stay in the room, which we accepted, as we didn’t have any other options.
The receptionist asked for my credit card details and my PayPal details to issue the refund, which I typed into an Airbnb interface. After we left, instead of a refund, they charged $900 on our 2 credit cards and our PayPal. We had to lock both credit cards and our PayPal account, as they didn’t stop charging us. Immediately we reported this to Sonder and Airbnb, and despite daily messages and calls from our side, neither of the companies offered us a solution - we just received automated messages, that they are investigating the issue. Now, 2 weeks after our reporting, we still haven’t received any of the money that was stolen, and neither company takes responsibility.
I strongly discourage anyone from booking with Sonder, unless they want their money stolen - it's an absolute SCAM. Personally, I will never book on Airbnb again, as customer care/protection is non-existent.