I have mixed feelings about this hotel.
This was a bad experience for me. But I have stayed here once before and it was a good experience the first time.
Both times the front desk staff definitely have had attitudes and don’t seem to like interacting with their guests. Hospitality is not the name of the game when it comes to checking in for them at this location.
On the other hand once you are checked in they are great.
On this trip, I was unable to stay and use my reservation due to the fact that I left my drivers license at home and did not have proof of identification.. which is my fault.
The interaction I had with hotel over this matter was confusing and complicated and they definitely treated me like a child for my circumstances. They were not being considerably inconvenienced by my mistake. I was. I messed up and was now in a very stressful situation. They were mildly unconcerned by having a guest who couldn’t just make a smooth check in happen for them. I had hoped for gentler treatment. I was disappointed.
The last time I stayed I experienced a beautiful room, lovely food and an overall pleasant experience. I think this is a nice place to stay, and I would not discourage you from doing so.
My experience was unpleasant, but my circumstances were rare. Just be mindful the staff is not adept at friendliness... but your interaction with them after check in is minimal so this shouldn’t be a big issue.
Hopefully they hire people who enjoy working in the hotel industry in the future.