First off, I will say the hosts' communication and professionalism are praised just like how well the listing is marketed on Airbnb. Listing is situated in a safe (with Ring technology), quiet (though you do share a wall or two with townhome neighbors) neighborhood in Hacienda Heights; only about ten minutes drive east to Rowland Heights for amazing eats. Parking is on the street right outside of the home. Be prepared for more traffic in the morning on week days as there is a school nearby.
Unfortunately, our 7-night stay did not meet our expectations. All concerns were raised to the Hosts and their contracted Property Management company immediately. Washer and dryer appliances were to our surprise, located outside of the townhome. Upon arrival in the evening, our attempt to start the week long stay with clean and dry clothes were met with tremendous inconvenience and dissatisfaction. The exterior light outside of the front door could not turn on. Raised the issue to the Hosts/Property Management company, but was not resolved until a couple of nights later. It was a safety issue especially for the elderly in my party navigating around in the dark with a couple of steps off the front porch, which could have caused trips and falls. And when we finally put clothes in the dryer for an hour, we found out the dryer did not properly dry our clothing, which led us to hang up all of our wet/cold clothing. Hosts provided extra hangars the next day, which were appreciated; however, most of the clothes had already dried after hanging them wherever we could find space. We did not expect to have to stress about drying our wet clothing on vacation. Not fun. Hot water services were lacking throughout our week long stay; became worse the last couple of nights. On Lunar New Year's Eve, we returned to the townhome early in hopes of getting a nice shower to start the new year only to be met with freezing cold water. We let the water run in both showers and all faucets for 10 minutes before contacting the host and when we finally did, the first recommendation was to continue to let the water run for a few more minutes. I did not think that was a good use of water and definitely did not think that was an environmentally friendly move. I requested the Host for assistance as I believed it was more effective to have the root cause addressed and not just waste resources especially in California where it is encouraged to conserve water due to frequent droughts. Host eventually came out to reset the water heater. 45 + minutes later, the water was no longer as freezing cold, but still did not meet our expectations as there were random periods of cold water during showers. It was very disappointing to face a multitude of inconveniences throughout our stay. After discussing with the Host/Property Management Company, I was credited $114 for a $1,056 week long stay.