Not sure what is going on, but you are not allowed to come in contact with frontdesk etc.
Hospitality is really not good.
You are “ threatened “ that everything will cost money, losing a key X, if you get locked out Y.
common where is hospitality?
It was advertised for 6, but after we made reservation they changed the advert. so now one bed is an inflatable bed. for the rest, IKEA did a good business here.
work on customerfriendlyness and all will be ok