Part 1 of my review is for Cam as the representative of the property management company. He was outstanding: extremely responsive, courteous, and friendly.
Part 2 is for the property. I wish there had been a notebook explaining how to operate amenities and systems in the unit. This is the first airbnb I have stayed in without one. Without it, I had to contact Cam several times and wish we could have have avoided these disruptions to our Christmas schedule and his.
One example is the water in the showers and the kitchen was cold. The hot water temperature control is in the master bath. The only instructions were on the control panel and in Chinese. When I raised the temperature, a warning sign said the temperature was “burning,” but the water was still cold. When Cam arrived, he cranked the temperature to maximum telling me to disregard the warning. We had to contact him about several other things, including the TV remotes not working and the heating/cooling system.