It's unfortunate that the heating unit was not working during my family's 3-night stay. This definitely was not how we expected to spend our Thanksgiving holiday. We were without any heat the first night with temperatures outside in the 40s and were provided electric heaters the remaining 2-nights. The last night, the outlets in the back rooms were not working and we had to go outside and reset the breakers. There was a basic extension cord in the living room that connected the TV, modem and router. It looked unsafe for children because it was hanging down. Hopefully they will replace this with a surge protector and conceal it away from small children. We also had to reset the modem in the living room because the internet went out. The pictures in the post give the allusion of a modern home, but curtains and furniture are a bit out-dated along with the paint and baseboards. The kitchen cabinet and drawer liners appeared dirty, so hopefully they will consider replacing. If you have more cars that need parking on the street, you may be out of luck. There were cars parked in front of this home and up and down the street of every other home. Helen and Roland were responsive, but unfortunately, the heat situation was not fully resolved and I was not provided a fair refund.