Lynn and her co-host were very responsive. I even planned on arriving slightly earlier than planned and they were able to accommodate me.
I had an unexpected issue one evening when my key fob did not work on the apartment door but had worked on all the other doors. I contacted Lynn and she responded immediately. This was during LA rush hour and her cohost arrived promptly. The battery in the lock died, which was not their fault, but they worked with the building to have it fixed immediately and had a new key fob ready for me as soon as I returned.
Great customer service, great value and great location.