Rhonda was generally a good host. However, the elevator was not working for 3 days during our stay and when I emailed her about this, I got no answer. Going up and down 3 floors of stairs with 3 pieces of luggage, a stroller and a toddler was not pleasant. Also, the couch in the living room had a rip through it. Overall, the apartment is nice and spacious just needs better customer service given the premier price tag to rent it out.