I am a long time member of the AirBnB community and have reviewed other hosts and they have reviewed me honestly, multiple times. I felt that this was important to preface because my intention is never to just leave a negative review our of spite. Sadly, my experience with this apartment was not great. It is a nice little spot in the canyon & owner is prompt to reply during the booking process. I booked this place for my mother and grandmother for the holidays and it was delivered in less than acceptable condition. I have certain expectations of cleanliness when staying in hotels or rentals. There are fees that us as renters pay for cleaning, so I don't expect anything less than super clean space that we feel safe and comfortable in. Sadly my mom and grandma (who was a house keeper for 20+ years) found a place nothing like what we expected. When I picked up the keys at 7pm before getting my family from the airport, I ran into the owners tenant from an upstairs apartment cleaning the space. I thought nothing of it at the time. I dropped off my mom and gram at 11pm and it wasn't until the early morning heard of the conditions that they had to sleep in and immediately made them leave (They felt bad and guilty to complain to me in the middle of the night). I reached out to the owner at 9 AM and didn't hear back until 4pm. It wasn't until 6PM that he did a walk through the space to alert me that the stove was was dirty but other than that he didn't agree with my assessment. He did offer to clean that and have us check back in, but it was clear that we do not have the same idea of what clean is. My mom took photos of all the issues and if the owner didn't seem to notice anything like the mess in the bathroom shelf unacceptable for a paying client, dirty fridge and microwave, dirty floor with some bug traps and bugs in corners. Again, we are not friends crashing at his place for free. We are paying clients. I didn't want to spend the little time I have with my family giving the host directions on what he needs to clean after he didn't accept my offer to send him photos. Every time someone leaves a hosts place, the place should be mopped, dusted, bleached and completely cleaned for the next guests. It's an issue of integrity and hygiene. In all my experiences with AirBnB, I know that owners hire actual cleaning crews to take advantage of the cleaning fee to do the actual cleaning. No questions asked! I am hopeful that my experience and feedback will encourage the host to take appropriate actions to ensure that cleanliness in his nice apartment is never again an issue. I booked the stay based on previous good reviews so I am sure...