We had an unfortunate situation with Fleas in our place that got worse day by day and we had to leave half way during our 21 day stay. The host agreed to refund 12 days after some back and forth with the Resolution Center that was time consuming and made the situation even worse. We had to move to a hotel for 2 days and then just decided to cut our vacation short, change our flights to go home. I'm sure the host will get the place back up to par as they are nice people and have had excellent feedback prior which was one of the reasons we chose this place in the first place. It just didn't work out for us and we couldn't take it anymore and had to leave.