From the start until the end, Amy was very welcoming and responsive through out our entire correspondence. Her instructions were extremely clear on how to make the most of our experience at The Cottage. We really appreciated the organized binder/instructions that are offered when you first walk in. Our family's priority in finding a host was that the location was clean, safe, and accommodating and Amy's Cottage totally exceeded all our expectations. Amy did such a great job with taking exceptional care of The Cottage that we were surprised to learn there were guests staying there for two weeks prior to our arrival. The pictures posted are accurate to what you see and will experience when you arrive. All in all a very comfortable and warm stay at the Cottage and it will definitely be on our list for future Los Angeles trips.