Sonder/ Air bnb wrongfully charged me almost $500 for a 2 night stay and I NEVER EVEN STEPPED FOOT IN HERE.
I had inquired with this host to see if they had availability for the weekend (as most App users know, last minute cancellation happens ALL the time, etc) Instead of getting back to me about sure availability, I was charged in full for a TWO night stay at Sonder.
I immediately contact air bnb about this charge as it should NOT have happened.
It seems Sonder DOES NOT GIVE REFUNDS! So be VERY AWARE!! They will snatch your money and never get back to you.
Air bnb agents have sent emails to Sonder about my situation and still NO ANSWER FROM SONDER about any of this.
This happened to me 6/18/22 and it’s 6/20/22. Nothing has been resolved other than being given the run around. I called a Sonder Rep directly & it turns out if I would’ve just went straight to the hotel it would’ve been a $250 stay for both nights. Air bnb upcharges as they wrongfully charged me almost $500 (still no type of refund).
So again I do not recommend booking with Sonder thru Air BnB. Just go straight to thru Sonder. This Host is scamming thru the air bnb app. They know exactly what they’re doing.