Robin was nice and responsive. She lives upstairs or nearby. The neighborhood is good. You can walk around freely and there is usually easy parking. We were freaked out by the 12-step rehab center next door, but it didn't turn out to be a big deal. No one bothered us. I would recommend another place if you are over 6 feet tall! The headboard and footboard of the full bed is high so your feet can't hang off the edge. The windows are big beautiful old steel windows and of course the weather is perfect. It's a private space and super easy to get to.