First off, I want to disclose that this listing was not where my sister and I stayed. Due to the previous guests not being able to leave upon our check in day we were "upgraded" to a two bedroom apartment in the same complex. The reason I say "upgraded" is because I did not see the listing for the apartment we stayed in and was not able to compare the listing and reviews to our actual experience.
This was our experience:
Too long didn't read: Super clear check in and check out instructions, Gina was very responsive, apartment was very clean and felt safe. Entire experience was completely contact free! Would stay at Gina's place again :)
Check in - Completely contact free! Gina instructed us to follow another car to get into the gated complex for the initial check in process as the gate remote was waiting for us inside the apartment. We arrived sometime after 6pm when most people are out and about after work so it was easy to get into the gated complex because there were many cars going in and out at the time. Tip: Try to do the same otherwise you might be waiting forever to get inside the gated area. The photos and instructions to get to the parking spot and apartment were very clear and concise and made it super easy to check in.
Our Stay - The door was not numbered but the photos Gina sent us helped us find the correct apartment very easily. When we first walked in it smelled freshly cleaned and everything looked and felt very clean. The first night the heater and the WiFi didn't work for some reason so I messaged Gina the next morning and she responded super fast and let me know when she would be there to help. Her great communication helped to coordinate a time for her and the maintenance to come and everything was fixed before we returned to the apartment from our outings that day. This was all contact free as well. We felt very safe COVID-wise as well as neighborhood-wise.
Check out - I let Gina know the night before that we'd be leaving early the next morning and she sent check out instructions right away. Everything was pretty basic and something I'd do out of politeness when staying at someone's home.