As we were stayed only for two night's and we were doing a lot of sightseeing, we did not get the chance to meet Connie in person. But she always responded very fast and detailed. The room was nice, clean and the bed very comfortable. As the other ones already wrote the walls are thin, but it depends on the other ones which stay there if it is uncomfortable loud or normal (we had quiet 'neighbours'). All in all we would recommend this housing for everyone who wants to stay in LA :)