This place is advertised as "luxury" but falls short when it comes to the management and owner. North Hollywood is a horrible place to park in generally, add in street parking and it's a nightmare. A big draw to this apartment was the parking inside. The manager did not bring us the garage opener upon arrival. Then the AC stopped working when it was 100° outside. When I contacted the manager he asked me "did you try turning the knob?" He talked down to me and as he showed up to fix it, he acted as if it was an easy fix until he realized he also didn't know how to fix it. When he came to fix the AC he was supposed to bring the garage opener but again forgot it.
I was told the maintenance man could come at 10 AM and they asked if someone could be there. I rearranged my schedule in order to be there but no one showed up and no one messaged me or called me to tell me they weren't coming. I just sat there and waited for no one and wasted my time.
Then when a maintenance person was supposed to come fix AC I got a text from the manager saying in order for it to be fixed the maintenance had to go into the apartment right then and the manager asked if he could just let him in. I wasn't in the apartment and my valuables were. Obviously I didn't expect a situation where someone would have to enter the airbnb while I was away so I told him he absolutely could not do that. He texted me multiple times, called me, and the owner of the airbnb also messaged me all saying that was the only way it was going to get fixed. I obviously declined as I could rather deal with the heat than have men enter the airbnb when I was away.
The next day out of nowhere the manager texted me and said the maintenance man could come and fix it after all of that. It was an extremely stressful situation being pressured to have someone enter the airbnb while I was away.
The TV also didn't work.
When the manager did come and give me the garage opener he was on the phone the whole time.
The place itself is nice but it was the worst airbnb experience I've ever had because of the situation and people I had to deal with. You can't demand people be available on your schedle and disrespect their time when they are paying to stay in your airbnb.