The hosts were extremely accommodating to my wishes. They fixed a couple of issues very quickly. I do think they need to be more sensitive to the guest's presence. The kids/grandkids were up somewhat late and just outside the door and loud. The host was loud in conversation with them. The floor is bamboo and doesn't absorb the noise like carpeting might. The setup is a few units with parents and kids and grandkids...all on the same lot.