I was disappointed that you or someone else never met with us not just to greet us but to show us how to use some things in your home. You said you would meet with us and that didn't happen. I felt very "unguest" like. We were just on our own. unfortunately, there was something in the home that I had a very bad allergic reaction to so that didn't make things any better. The futon was very uncomfortable to sit on as the pillow was so thin I felt the bars underneath so I just sat on the floor to watch tv for the 4 days once I figured out how to use it.