While in a wonderful location close to the beach, this house needs a major tune-up for the expensive rate it is rented for: it needs a professional caretaker, new, unstained carpets, well-flushing toilets, repainted walls, a new and efficiently working dryer and dishwasher, updated dining room chairs without stains, a lounge chair without holes taped over it, etc. We would have liked to overlook these flaws given the house’s location and efficient layout, but the host's unprofessional, unwelcoming, chaotic and accusatory behavior made us unforgiving. Given all the flaws of the house, and for the price it rents, we would have thought the host would be apologetic and accommodating towards guests: instead, she kept accusing us of all kinds of things we did NOT do: causing stains, shaking the trees, being responsible for a malfunctioning toilet, not informing her of our need for a crib, etc. For sure, we are a busy family with two young children, but hosts have NEVER had issues with us, nor accused us of so many things, and have in fact appreciated us staying in their homes. In fact, I have NEVER written such a negative review, because I never had to.

In our opinion, the host would do well to hire a professional caretaker, streamline check-in and check-out procedures, update amenities and furnishings and invest in the house to make it more user-friendly.

Below follow a few illustrations of the unprofessionalism and chaos that ensued. The check-in and check-out procedure was not formalized nor in writing, and everything had to be arranged through endless text messaging. When we arrived at the agreed upon time, we found the house locked, and had to call the host for entry. Once inside, we found a house that was not yet finished cleaning. Garbage could hardly be disposed of because of overfull garbage containers left by previous guests. Unprofessionally, the host suggested we dump garbage in the neighbor's containers. More chaos abounded: the crib I requested was not there initially, and the host accused me of never asking for it while I had. I had asked her about bikes in an email, but she never responded through email and ultimately did not want us to use them. Over our stay, she kept sending panicky texts asking if things were alright. One of the toilets kept flushing, and we had to shut it off and could only use one toilet for the remaining two days. The dryer takes forever to dry clothes; the dishwasher hardly gets dishes clean.