Mary explained every detail we needed. I chose to pay the lot and the $20 for overnight was good until noon the next day. Everything was clean. Mary set up an extra bed for us. I ended up having to change adults only trip into a trip with my kids and it all worked out great. Loved being in the heart of Hollywood. Didn't need to use the kitchen, but the a/c, fridge, and TV were nice to have. Bed example comfortable and ample pillows. I also didn't need the towels and toiletries, but is was nice they were provided. There were a couple guests that saw me and my two kids coming in and night and they were courteous. I would definitely stay here again. Hopefully next time an adult friendly vacation.