In July when we tried to secure this place the credit card was refused so Caren registered through Tori's email. This is Caren speaking. From the onset it was difficult getting Leila on the phone. When I finally did, she was unprofessional, angry, rude, and difficult. She asked to only communicate via text and not until closer to the occupancy dates. A few days before occupancy I had some parking and lockbox questions. Most of the time she was annoyed that I was texting. We had 4 people coming at different times. When the first person arrived and wasn't able to find the condo she called Leila to ask for help. She felt Leila was actually enraged and claimed we were calling all day, when this was the first time she was called. Her rage actually terrified my friend to be spoken to in such a way. When we were finally all settled in, we found ants in the kitchen and bathroom and garbage and recycling left in the kitchen. When I texted Leila about this she said she was sorry and the cleaning team must have missed it. She told me where it goes, accused me of wanting a concierge service and thinking she left it there on purpose. None of that was accurate.
The condo was on a heavily trafficked street which was extremely noisy and the master bed was as hard as the ground. The chairs in the living were covered but underneath it they were old and filthy. We would not recommend this to our friends.