Cathy was warm and inviting. She has thought of everything one would need from games for the kids to necessary toiletries. She had the house set up with continental breakfast items as well as snacks and a bottle of wine waiting our arrival. During our stay a powerful rainstorm knocked out the power. Cathy was at the property in less than 10 minutes of contacting her. She recommended nearby spots that my children might like and brought my children an activity book at the end of our stay. The house is roomy and very comfortable for a family. My kids now call it "our other house". I would rent her house again in an instant.