The apartment was filthy when we arrived. The sheets on a number of beds had not been cleaned, so we spent the first night of our stay cleaning them all again. There was a used water bottle under one bed and 2 dirty socks from previous stayers under another. Filthy, sandy floors with hairs all over the place. Also under the sofa cushions was grim. After numerous tries to submit a complaint we are being handed off to different employees, each one saying they haven’t received our report we have been ghosted. Absolutely useless communication and inefficient customer service.
We also had to chase them on giving check in details at the start. Overall felt like they just don’t know what they are doing.