This is my first time to stay in an Airbnb so my expectation for this unit was high.
Pros: Good Location, about 2 miles from Universal Studios which is why we were in LA. The house is situated up hill and it has enough room for 7 people.
Cons: Broken appliances (microwave handle broken and also it’s vent pops out; refrigerator handle broken); balcony dirty with chairs broken (unattended); one of the beds downstairs seemed weak and broken and not comfortable to sleep in as it may collapse. There were towels inside the drier which was not even put away. One big concern was the water heater (gas lighted) was situated upstairs bedroom in one of the closets. When we got there since my husband and I will be using the upstairs bedroom, I checked all the doors inside the room (there were 3 closed doors) and when I open the 3rd door, gas fumes welcomed me from the water heater. I don’t really know that this is up to the city code where it is located inside the bedroom. Water heater is usually located in the garage for safety. The bed sheet upstairs had white residue inside so I have to shake the sheets.
Above they have a loft visible to the guests which they store all their stuff, not a good site.
I called the owner and was informed that the previous renter left at 11 am the same day that we checked in the evening. He knew about the broken appliances as he was informed by the cleaners but didn’t have time to fix nor even put a note as precaution on the broken appliances.
In return, he refunded us the Cleaning Fee of $160. Money is not the issue here but the comfort of the stay. I wrote this review to caution renters if they are going to book this property. I hope the host can make it a better experience and fix the concerns above.