The place is larger than it looks on the photos with everything you would need on a family trip. There are extra bed linens, towels, pillows in a huge walk-in closet. The bathroom also is big, clean and with all necessary things. Small kitchen but if you don't plan to cook during your trip it's absolutely ok.
Laura responded very quickly to all our questions. We communicated through e-mail and we didn't actually see her but that's all because we prefer more privacy.
It's an excellent place and I would recommend it to anyone visiting LA.