I understand that mistakes happen, but I’m pretty upset with my experience in doing business with Kristy. Upon arrival, I was skeptical to unlock the door because from the window I saw garbage as if someone was still inside. The entire place was messy and that was because the cleaning person never came to clean from the previous guests stay. Kristy handeled the situation very well, she was really nice and offered us ice cream at her shop if we wanted to drive there, but that doesn’t make what happened okay. We arrived at the Airbnb around 10pm, and there was no way we were going to wait an hour for a cleaning person. We had no where to stay so we booked a last minute hotel online. At that point I just wanted to go to sleep, so we cancelled the reservation with Kristy. I was refunded for the inconvenience.