I was looking forward to staying here because I really enjoy Silverlake and the surrounding areas. I got in later than I expected and Lucy’s staff had gone home for the day. The check-in instructions were straight forward so I didn’t expect any issues. When I got the the gate that leads to the actual house, I realized the keys from the lockbox didn’t work. I tried multiple times, tried to jiggle the knob and even tried both keys on the ring. Neither worked. Unfortunately, my host wasn’t able to answer the phone to help me troubleshoot. After the first time I called, I left a message and by the second call, I was sent to voicemail. This was unsettling mainly because it was about 11pm and I don’t know the area very well. Being that it was late when I called, I can understand why getting in contact with my host may have been difficult, but I believe there was a better solution than ignoring the problem. I ended up calling Airbnb’s support line and I stayed in a hotel. While the problem was rectified, I was disappointed. I also cannot give a proper review of the actual space because I didn’t get a chance to get past the gate. Because of previous reviews, I was really looking forward to staying in this space. In the future, I hope that this host takes my experience into consideration and finds a way to prevent this from happening to anyone else.