Alec and Lily are very attentive and great response although we had a very unfortunate incident towards the end because they messed up our check- out date which created a lot of unexpected stress. Also the door lock system does bug sometimes. The building needs to be in accordance with Airb&b because on e the doorman was very rude when not letting my husband go upstairs to see our daughter.
Other than that the apartment is really nicely decorated, with all amenities and the location is great. We started a longterm rental with a discounted price and then had no discount whatsoever, which made it overpriced.
Some of the building people were very attentive and kind.