House was great; Denise was not.
The apartment was well appointed with comfy beds and nice furniture and the location was perfect. FYI--there is no soap in the bathroom so bring your own.
Sadly, Denise started our trip on a really sour note after a small miscommunication. I had arranged to arrive early and drop my bags off. We ended up arriving 30 minutes earlier than my estimate due to flight times and traffic. The house wasn't clean yet, which Denise had said it might not yet be ready, so no big deal...we headed out. We arrived back at the house at 5:00 (2 hours after the estimated arrival and 1 hour after the posted check-in time) and the house still wasn't ready/the cleaning people were still there. All of this is minor inconvenience sometimes people are earlier and other people are later.
What soured the trip was Denise's behavior. She completely overreacted and sent me an 8 message text rant, rivaling the worst of ex-boyfriends, about how inconsiderate I am for arriving early (only 30 minutes and I had asked permission to arrive early) and how difficult it is to run an AirBnB. I apologized for the miscommunication, and then she escalated essentially “going off” on me. Denise never apologized for the fact that the house wasn’t ready on time or for treating me like it was my fault the cleaning people were there 1-2 hours late (depending on which arrival time you use). Further, I also rent my house on AirBnB and know exactly what it takes to run one and I would never treat my guests the way I was treated. While delays happen, rudeness is unnecessary. My recommendation to Denise is that if it too difficult to manage her AirBnB rental, don’t do it. Ultimately, I asked for and was granted permission to drop my bags early and the house wasn’t ready on time. The text lecture that followed was unnecessary and ruined our experience.