It wasn’t the greatest experience. My family and I were fumigating our house for termites so we needed a place to stay for a few days. I booked this Airbnb about 5 minutes from my own house because my children were still attending school nearby.
After I booked I messaged the host right away explaining the situation and asked a few questions. No response.
The day of check in the co host messaged me the check in time ( which was an hour later than stated on my confirmation) and also the code to get into the house. I messaged back that I thought check in was at 3 and he said that would be fine. I have small children and didn’t want to have to have no where to go longer than necessary. When I got to the house at 3 pm the cleaning lady was still there. She seemed confused as I told her that I was checking in at 3pm. So I had to wait until 4pm.
When we finally got into the house it looked nice. But then we started getting settled and I noticed a urine smell in the main bathroom. All of the outside trash bins were overflowing. The back of the tv remote control was missing, the cold water faucet didn’t work in the main bathroom. And worst of all after being there for about 20 minutes my two year olds feet were completely black.
I messaged the host with all of this information and he was really apologetic, stating that the guests before us were terrible. He said that he would refund the cleaning fee . I was agreeable.
I sent a request fee for the refund and I haven’t heard back anything. Crickets.