We loved staying in Jay's house. It is extremely well-equiped and comfortable. Sadley, we never met Jay or his associate. Jay did get back to us in a timely manner and answered all our questions. Another reviewer had indicated that the Wifi did not work in the back cottage, so I asked Jay about it. He promptly got the problem fixed and our son was able to use the wifi in the cottege. The location is amazing. It is an extremely quite street for Venice Beach. It is 2 blocks to Abbott Kinney and 3 or 4 blocks to the beach. We brought bikes and biked or walked everywhere. The kitchen has many gourmet appliances. I have nothing but good things to say about our experience. We hope to stay again.