Although our stay started off a bit rocky, the place not exactly meeting our expectation, we contacted Airbnb support and the host was very helpful in upgrading us to a more cleanly, nice space that was more of what we expected when booking. Also, due to the COVID-19 pandemic, our trip was cut short and we had to leave 3 nights earlier than expected. After contacting Airbnb support to see about a refund, the host kindly agreed to refund us for the nights that we didn’t stay along with other fees.