I wasn't physically there. It was booked so my mother-in-law and daughter can spend time with my dad before coming back to Chicago. The primary selection reason is because the location is between my dad's place and the airport, and the hosts speak Chinese (my family doesn't speak English). Susan and Ben were helpful so the check-in was effortless. I think my daughter enjoyed it based on the photo sent to me. Since they didn't complain at all, I'm giving 5 stars across the board.