The house is nice, clean, and good location. However, there was out of power on the 2nd night when we back to the house around 8:30pm. Then I called the Host more than ten times, also my friends called, and I called Airbnb customer service for help. Airbnb was helped me contact with the host, also let took a video for the situation. The host returned my call around 10pm, and he didn’t know what happened. The host said he can send some candles and flashlights to us, but he only can deliver to us after he got back to his house. The house was getting cold and no hot water. After I talked with Airbnb customer service again, the representative offer us one night hotel stay, pay by Airbnb. Then we moved to the hotel that Airbnb booked for us. I am really appreciate how my representative help, that’s make me feel warm on a cold night.