We checked in late from the airport and she was able to provide check in instructions for us and didn't mind us checking in late. Parking passes were provided for each day. The room was great. Kathy gave us a key to our private closet to keep our things during the day. Doors are kept open during the day because the windows are kept open for air to regulate throughout the home. I stay cold most of the time, but she did have an electric heater in the room that I used at night when it was chili. There were extra blankets as well. Shoes are not worn on the carpet upstairs. We used the bikes she provided and had a fun ride to Venice Beach and to the Venice Canals. She did have a bike lock for us to use. We did not have to wear helmets. From reading the reviews, I thought that the noise might be really bad from the airport, but it actually wasn't noticeable for us. We knew when renting next to the airport what we might be getting into. Kathy was very nice. Don't be afraid to ask her for anything. Whenever we needed something, we just sent her a text and she was able to answer right away. She was very helpful with places to go and where to ride the bikes.