We were supposed to stay here for a week and we booked this trip for the end of July all the way back in April. We stayed in this neighborhood in Long Beach the same time last year and loved it. When we checked in we noticed the bathroom window was stuck open at the top and bottom and no matter what we tried it wouldn’t budge. We didnt know if it was broken or not and I was paranoid especially since it’s the only bathroom in the listing (and being 6+ hrs away from home) so we texted the host and she said she would send a maintenance man to come close the window. We hung out for about an hour and a half and no one knocked so I texted her to let her know we were heading out for dinner and wouldn’t be there to answer the door, so we locked up and left. We had three or four more conversations similar to this, us waiting around for about an hour and no one coming so I would text her letting her know we were leaving the listing. We woke up on the morning of our third day and the window was shut and fixed out of nowhere. My immediate thought was someone came into our listing while we weren’t there, or while we were asleep (unlikely cuz we stayed up pretty late but still like we have no idea when this person came) so I texted her asking her to call me and told her that we never interacted with any maintenance man. I told her that if she had asked for my consent to have someone go into our air bnb while we were gone, I would have said no and I thought that was assumed every time I’d tell her we were leaving the listing. She did not call me or reply to my texts until 8 hours later (after I had already contacted air bnb support and checked in to a different place) and asked if we had checked out. She said that the man fixed the window from the outside and that she didn’t let anyone go in to our listing. This was literally at 5:30pm and my initial text asking her to call me was at 10:33 am. Not sure whether she is telling the truth or not, but nonetheless she waited 8 hours to reply to me after I inquired her regarding something really urgent. Genuinely wanted to talk to her about it but I think the 8 Hour radio silence makes it seem like she was caught and didn’t text me until she was inquired by air bnb. In the end we checked in to a different listing in Costa Mesa but had to leave three days early because there was apparently nothing else available. We did receive a full refund, but what I cared about more was this vacation with my boyfriend that I put almost 1,000 miles on my lease for/ got 7 days in a row off of work for. Huge bummer.