The place is okay, we had one issue was internet was not working so the whole night we were watching from our phones and out two toddlers were not happy about not having tv to watch. Even for a short days, i wanted to unwind after working long week at the ER i wanted two days to getaway our first night was kinda rough. Floors were a bit dirty i had to wiped it, when my kids got on the bed both there bottom feet were super dirty as in dirty!! Communication wise they were good on responding back. The one downside was it gets soooo cold late at night so make sure to put the temp on 70 if u dont want to end up freezing late at night. But overall its ok.