I am an Essential worker who was looking for a quick get away. A home away from home. Due to Covid 19 places were limited for my last minute desire but Emma’s place popped right up. I was very fortunate.
I was specifically looking for something that could accommodate my family of 10, vibrant feel, and provided a back yard because of LA’s weather! Perfect place.
Easy check in. From what I saw everything was nice. ( I never got a chance to utilize the space before the host made made feel unwelcome and uncomfortable) so I never did :(
Host rules: back yard quite time starts at 10pm. I had my family of 10 in the back yard and at 9:23pm I was sent several threatening messages that the host will call for police for violating the house rules. I did not have my phone present because I was enjoying family time but literally 5 mins later the host called me multiple times. Upon me answering the host was very rude, disrespectful, and constantly belittling me yelling at me to get out of her house. I am a crisis worker so I remained calmed and tried to make sense of why she was upset. To found out she was reviewing the cameras counting each person entering assuming there was a party. When in fact there was no party and the rules stated that quiet time is not until 10:00pm. I had 37 minutes left to enjoy the back yard. I had 10 guest and a personal chef team cook for my guest/ family with back ground music playing from my iPhone. ( the chef team left right after dinner before the host called so I still was in compliance with number of guest. Although that was not a listed rule). I offered to the host for a refund seeing I was only there two hours but my refund or the police never showed. Because why would they? There was no party! The noise could have been from the on going sirens of police because of the neighborhood. Because that’s all I literally heard all night.
Once I got out of the mood of being disappointed about her poor customer service I had my family leave. The mood was ruined. Only three of us stayed at the air bnb because who can be comfortable being Black with threats of police being called in LA :(
The next day I was awaken at 9:30am with messages stating, “please pay attention to time check out is at 11”. I hadn’t even begin to wake up and enjoy breakfast before I felt being micro managed and rushed by the host.
I read the message gathered my things and decided to pack and clean earlier than expected because I could no longer tolerate feeling uncomfortable in this “home away from home”.
Please be advised the place is beautiful! The neighborhood is nice but the house is off the busy intersection of Slauson which is noisy and not how it is reads in the description. You can’t see where you are really staying until you pay.
If you book this place you will be micro managed and every head will be counted who enters the house no matter how long they stay and no matter how much you pay. ( I paid alot & no refund)
I would never return due to feeling discriminated against because of the Black faces she saw in her camera. I would never return because of the lack of customer service, constant threats, and aggressive behavior and communication the host displayed when asked for a clear understanding of her house rules.
I patronized where I am welcomed. I am big on treating others with respect. My integrity won’t allow me to recommend this place.
Good luck.