The Airbnb was very clean, modern and comfortable to stay in. The neighbourhood felt safe during the day. The host was very responsive. It is a management company managing the property so we always received a response saying that someone would get back to us ASAP, in which someone did. The actual resolve sometimes took longer than most Airbnbs I’ve been in though. I was also not used to getting responses from several different people.
There is a problem with parking in that some guests may forget to leave the parking pass/scan card for the next guest. This was not the management's fault. This happened to us. We did not have a parking pass for almost 3 days. We were staying 5 days total. We didn’t know where to park and were panicking when we arrived. Mel suggested we park in Athena parking, which is the dedicated parkade, and pay the public parking fee. They were kind to reimburse us for the 3 days of public parking but in ultimately, we still paid the full $15 a day for parking anyway. I don’t think we should have paid the full amount as I wasted vacation time messaging Mel and Alex for 3 days to get a clear answer as to when we were going to get the parking pass. It was troublesome during our vacation. I had to use up my data for communicating and as I am not from the US, I don’t have a US data plan. If you want reliable parking, I do not recommend this Airbnb.
The WiFi was very unreliable the for whole duration except our first morning there. Connection was sporadic constantly and continually disconnected. Generally the speed was 15 mbps down, 1 mbps up, shared among 3 guest. I do not recommend this Airbnb if you have work to do requiring WiFi, as we did. We had to go to coffee shops, etc. for WiFi for some work. We communicated this problem to the hosts 2 times but they did not resolve the issue or reimburse us for lack of internet at the Airbnb. It is listed on their Airbnb page that there is WiFi, which is true, but it was very bad quality. Another problem we had was that the password for both WiFi networks did not work suddenly on Day 2 or 3. The host suggested we reset the modem and finally it was connected again, but unfortunately the connection was again sporadic and continually disconnected.
If you don’t need internet and/or parking, I recommend this place. If you do, I do not recommend this place.