When I got to the apartment, the key lock was broken and kept coming off. The host condescendingly kept telling me to "use your finger and stick it on." Obviously, that did not work so for the next day I had to call the host to let them know when I want them to lock or unlock my door - sometimes not even picking up. Horrible experience and the place is a lot smaller than the pictures - maybe 400 sq ft. The shower door does not close all the way and various areas on the walls were damaged. It looks nice but if you look beyond the surface, there is a lot of damage. I was also never given a mail key. I'll never stay in a place by Just Bring Your Toothbrush again.