Location is great! Unit so-so. Management company has room for improvement.
I actually live across the street but needed a place for visiting family. For this unit, the pictures look a lot better than the actual unit. The furniture, kitchen appliances and utensils are not top tier. There was a hole in the sofa. The bathroom tubs were also not ones you’d ever bathe in. And, the TV is small (maybe a 42 inch?). Overall, the place was clean and spacious. I would say this is an option for short term stays where location is valued above unit appointments/amenities.
My negative experience: The kitchen disposal broke during my 3 week rental period and it took 3 days to get it fixed. This is an apartment complex with a maintenance team on site (similar to mine) so I knew a 3 day turn around is highly unusual. Frustrated, I went down to the leasing office on the 3rd day to see what’s causing the delay (which you’re not supposed to do because Abode wants to coordinate everything). Turned out Abode gave them the wrong unit number and couldn’t figure out the problem for 2 days. Meanwhile, each time I called or texted Abode, I got vague or general responses that the request was made (twice) and finally that someone marked it complete so it should be fixed. SMH. As soon as I corrected the unit number at the leasing office, the building had maintenance there and issue fixed within 30 minutes. Unfortunately, the message I got from Abode after it was fixed wasn’t apologetic or laced with embarrassment. I got a message letting me know I wasn’t supposed to go to the leasing office myself and they were supposed to refer me to my Abode representative. I followed their protocol and waited for 2 days. I was not about to sit around and wait forever while my mom complained that she can’t cook or use the kitchen properly. I took action unapologetically (and in hindsight I should have done it day 1). My recommendation for Abode was to 1. assign 1-2 reps for longer rental so customers don’t speak to a new person each time and 2. have an escalation protocol for maintenance issues after 24 hours. Average hours to close maintenance issues seems like a good KPI (key performance indicator) to track. By day 3, the costumer shouldn’t be the one calling for follow ups.
In a nutshell, after 3 weeks and close to $10k, I would NOT recommend this unit for long term stays and I myself would not use Abode again. But YOU might find it a great rental short term based on location. Marina Del Rey is an amazing place with tons to do and explore!