Brian was amazing. I had a lot of problems and ended up not being able to arrive the original date we had in mind and he still accommodated me by giving me another day and even left some nice snacks for the last flight I got in (2am). The place was very secure and quiet. Your are blocks away from everything including the staples center and the fashion district. Security was friendly and recognizes you and watches the place throughly. Rooftop swimming pool and jacuzzi and the view is beautiful. Definitely coming back when I come to LA.