My daughter and I came into your home with pure intentions of treating it with the upmost respect while honoring your house rules, and enjoying the space and neighborhood. I shared with you that 2 were coming to stay but asking for permission for another daughter to be permitted to come and share the space with us periodically. You granted that before we entered your home. We enjoyed your home for 4 days before the experience went into a tale spin with your unfounded accusation of our having damaged your home on the 5th day of our stay, and then your over zealous pursuit to fix it without any consideration of how it made us feel.
I stated and stand firm on my statement that we DID NOT DAMAGE YOUR HOME! In all of my usage of Airbnb I have never once been accused of or have I ever damaged someone’s property. Quite the contrary all my reviews show how I value other people’s property and rules while staying in their homes. I also communicated with you early about the sliding gate that I thought was broke, also about your laundry room light that was on a motion detector but stayed on continuously worrying about your electric bill.
After the accusation and your inability to find proof of my daughter and I being the culprit, even with all of your outside camera 5+ you then made it your life’s mission to fix the damage by any means necessary during our stay, disregarding that we paid for the space along with privacy and reasonable feeling of safety. We paid good money for those expectations only to have them thrown aside less than a week into our stay. Day or night you came by, brought guest by to assess the damage and went about fixing it immediately. Six days in a row you came and went at your leisure with only one time alerting us to your arrival. We also had full access to an outside lounging space including space in your garage. After your constant unannounced appearances we no longer felt comfortable/safe with utilizing that space at our leisure. You even went into the garage checking out my car to line up with your claim of us hitting your home. I’m stressing this because we didn’t know you nor your intentions towards us and in todays climate it frightened us traveling as single woman.
My daughter and I traveled across the country alone to relocate in CA, Used Airbnb to find temporary housing (because I thoroughly enjoy their host/homes), came to your home with high expectations only to be treated as if we came with the intentions of harming your home.
Before cancelling the booking after 2 weeks out of a 4 week booking. We left feeling intimidated, harassed and afraid for our safety. Not from anything you said but because of your lack of communication after you deemed us the one who damaged your home.
Let me also state your home was as listed. Comfortable, clean, fully equipped, initially safe,( surrounded by a gate and accessible through a gated driveway and garage.) The one thing we didn’t experience that you stated was privacy or the ability to never meet you face to face if that was our choice. That all changed after the accusation was made. Again we saw you 6 days straight up close and personal because the damage was done on the corner of the bedroom that I occupied. I would look up and there you would be, at times at night ( because it got dark at 5) or mid morning. You notified me once of your arrival an hour before you arrived.
We were highly disappointed to have to leave and find other accommodations that met our needs again in another listing ( but thank God we did. I wish we could have resolved this issue without the escalation of feeling unsafe and my need to involve Airbnb in the resolution. 😞
Valerie