This is my WORST experience at airbnb! The host was not in touch most of the time. When he finally contacted me he refused to provide the apartment and refused to give me a full refund (around $3K). The host is a fraud! Beware!!! Airbnb ambassadors were not helpful either. I spent hours on the phone talking to airbnb ambassadors trying to resolve the situation, asking for a refund or a comparable alternative... It was only on the check-in day that the airbnb representatives realized that the host was not going to provide the apartment, cancelled the reservation, and returned the money. STAY AWAY FROM THE HOST! He is a dishonest and hostile human being that uses the platform to scam travelers.