During the initial booking confirmation, the host Becky stated she would contact me a few days before my arrival to make sure that everything was okay on my side, and give me some additional instructions for a smooth check-in. This did not happen. No biggie. I emailed her the day prior to arrival and received a response that the instructions will come tomorrow (day of check-in).
I aIso asked about an early check-in, in which the host stated was not available because someone else would be checking out the same day and they needed time for the cleaners to come. Again no biggie.
The day of arrival, I received a message at 1:40pm from the host that the unit would be available at 4pm, when my confirmation said 3pm. Now at this point, the annoyance is starting to brew. Especially because there is a "late checkout charge of $30 each 15mins"...but no accommodations were offered for our inconvenience. Nonetheless, we were actually able to check-in at 3:22pm.
And then the real problems began. I was highly disappointed in the state of the house. Every single room in the home was disgustingly dirty.
The bathrooms were atrocious. There were half used body washes in each bathroom. The toilets were terrible. Hair was everywhere. There was a dirty towel on the bathroom floor upstairs. The refrigerator/freezer was dirty and had things left in it. All of the walls were filthy and need a good scrub and fresh coat of paint. There were holes in some of the doors and walls. The floors were so dirty, they'd leave your feet black if you walked barefoot. We swept as much as we could with the dust pan and broom. I was almost afraid that the linen hadn't been laundered. There were only sheets on the beds, no blankets because the padding had been removed.
I reached out to the host to let her know. Her only response was, "I can send them back to clean". Which never actually happened.
Besides the cleaniness, the sectional seemed to be broken but was probably just not properly connected. Also, we were unable to get the Smart Stove to work as well.
I had such high hopes for this airbnb because of the reviews. But the host was not remorseful and was in no hurry to mediate the issue.
I would have loved to just grab a hotel but I apparently had already wasted $950 for 2 nights