If possible I'd have given 0 out of 5 stars!!!
I arrived with my friends at this AirBnB and the room turned out to be not cleaned at all. Things like that can happen but we experienced such a poor service and help during and after this happened. Phone service was not helpful at all and the lady at the front desk only offered a refund instead of offering another place to stay or calling someone to clean the room (it was 4pm, so definitely not too late for that). We booked another AirBnB for more, which was our only option, because it was all booked and last minute. Furthermore, Sonder is not willing to compensate me for the differnce. Unbelievable!