Joe and Charles made it their priority to make sure we were comfortable in our stay. Upon arriving, I was hesitant about the parking when I read the past reviews. But, to ease your mind, know that there is plenty of street parking, but you just have to have a little patience and maybe walk a bit (Don't forget to curb your wheel or else you'll get a ticket like we did). The neighborhood is safe and four blocks from the central WEHO, so you're pretty close to the action. The complex is safe and has its own locked door. You get your own set of keys for the entrance of the complex, the unit, and your own room. The room has a queen or king size bed and it is really comfortable and clean. You can tell that they pride on cleanliness and comfort. The bathroom is newly redone. The internet/wi-fi is fast and Joe and Charles will supply you to ensure your comfort and stay. I would recommend staying here and would do it again if I needed to stay in West Hollywood.