Olivier is there to make your stay in Santa Monica seamless. Although we didn't get to meet him personally because of our late check-in time (2am), he was extremely responsive and flexible. He has thought of everything to make your stay enjoyable, from instructions in the room to the parking permit to the toiletries and hair dryer. He gave us complete privacy while making sure to be attentive to our needs. The room is spotless and the bed is very comfortable. Don't hesitate to book with Olivier next time you're visiting Santa Monica!