Overall Blueground, to me, felt like a digital slumlord. They were very generic with their customer responses (all of which were canned) and they even could not deviate from their operations manual to provide some semblance of real customer care when an Exit sign in the dilapidated building we were renting out of fell on top of my head as I was walking in the hallway. Their response: we're so sorry about that, we contacted the building to fix it and unfortunately can't do anything to compensate you for the inconvenience because that protocol is not in our manual. On top of the falling debris from the ceiling; mold/mildew grew around all of the windows, the window in the living room leaked pretty bad when it rained, there were strange people coming in and out of the building who looked to be using some hard drugs, the bed was so bad my partner's back went out and he had to sleep on the floor for two months. For a short term stay, better than the street. Any longer and you will regret it