Total scumbag. Don’t stay here
First of all the place was not clean. There were big balls of dust on the floor and on the walls, very dusty like it had not been cleaned in a long time. There was an overgrown tree blocking the entry that I had to duck under to get in, the tree shedded little black things that it was impossible to not track inside the apartment.
Aside from the condition of the place it was a dumpy apartment small no water pressure not a nice place. The parking space involved getting out of the car to type in a code every single time and was the first spot behind the gate at the absolute worst angle in order to get into it. I didn’t like the place but could have managed if it was clean.
So I contacted the host after my first night there. She did not reply to me for several days. I stayed only one night and booked something else and asked her for a refund. When she replied she asked me to cancel the reservation and told me I would be “refunded according to the advertised policy” so I cancelled the reservation. The advertised policy is first 30 days and any fees not refunded, so that means my whole stay for zero refund. She chose to use this language in order to get me to cancel the reservation.
Now when I contacted Airbnb they told me because I cancelled the reservation and did not contact them within 24 hrs there is nothing they can do, that’s what the guy on the phone said, I have started a resolution and hopefully they will do something for me but at this moment it’s not looking good.
The host knew exactly how to work the system so that I would have no options, first by taking days to respond so I could not involve Airbnb within 24 hours and second by asking me to cancel my reservation and using ambiguous language suggesting that I could get a refund by doing so. Really scummy don’t give this aweful person business please