Charlie via the app was very responsive. But, we were very disappointed as the advertised location is not the accurate location of this specific Airbnb (which you only find out after you book).
Check-in was smooth and easy, the place was very cute and clean as expected/promised. The neighborhood is safe, the neighbors were all very nice. However, the television in the bedroom serves no purpose…the plug to it just dangles over the dresser and there is no outlet on the wall it’s mounted. The worst part of this experience…the stove did not work…there was no gas, when we called the address this, the man on the phone said he would take care of it, then became snarky on the phone the second time we called him, and then never picked up again, or rectified the issue/never called back. (This issue was indicated in a September review and obviously it has not been fixed…) This would not have been such an issue if we did not have a specific meal we were preparing for dinner, and had brought all the ingredients for.
Check-out was easy, we cleaned the place and locked up and left.