Upon my stay I experienced racism . It was the hottest day of the year so I dressed comfortably. I’m African American with my mba but Immediately upon check in I felt discriminated. The hotel is very nice and in a great location . The staff were very short with me and didn’t seem to accommodate my needs . They put me on the 2nd floor with a partial view. I asked for a higher level and they told me they were booked but after talking to the house cleaning staff they informed me they didn’t have barely in guest on some of the floors. In our unit our ac was blowing out hot air . I called repeatedly to have it fix but seem like the hotel staff ignored my request.
Also upon check in we weren’t offered any champagne as the guest behind us in line were offered but when I asked for water bottles they told me they ran out . I had to ask the house cleaning staff who were wonderful and gave us water . For the price I paid I expected much better service . I would not recommend staying at this hotel especially if you are people of color . Only good thing about the hotel is it was a great location right across the street from the Santa Monica pier. But definitely would not book again they really need to work on their guest service and treat anybody who’s staying there with the same respect
Also you pay a Tourist fee as well as a COVID 19 fee and a $37 a night parking fee which were not listed on the Airbnb so be prepared for that