Sadly this was a bad experience all round. We let ourselves in ok but had to then find the room. It hadn’t been cleaned, there were dirty sheets on the beds, used towels in the bathroom, dust everywhere and no toilet paper. It was not renovated as per the listing, no coffee machine, we couldn’t figure out who actually lived there. I had to change the sheets myself and find towels. Christy was quick to respond but after 3 days I realised she was full of excuses and never actually fixed anything. The cleaner only came just before we left. I’m still waiting on a cleaning fee refund after 2 weeks! It was promised the next day and since then there have been multiple excuses. There were also strange workmen at the house which made it awkward.