The listing cleaarly indicated that the unit was on the first floor but in fact it was on the second floor up a steep set of steps. I told both the hosts and Airbnb that I was not happy with this and was leaving 10 days early (1/3 of my stay) due to this and asked for some financial consideration. The hosts told me I had to speak to Airbnb as they handled all financial issues, so I called them and they said I woud be refunded for the time I was laving early. Then the next day they recanted and said I had to get any financial relief from the hosts. So the old runaround. The place did have some other issues and a real lack of kitchen items and the hosts were responsive to those. Both Airbnb and the hosts kept saying that they wanted me to be happy but their actions said otherwise. I guess they believe in the concept "Buyer Beware".