After having the worst possible Airbnb experience, Maisa literally saved us!

We were visiting LA because my brother was getting married and arrived in advance since my mom was going to do the desserts for the reception.

We had booked another apartment in WeHo for 8 people (family attending the wedding). 3 days before arriving, the host told us the apartment was no longer available but not to worry since another apartment (also listed in Airbnb) was ready for us with similar characteristics. The prior had an elevator, pool and gym but we kept the reservation due to our fast approaching trip.

However, we stayed only for 4 nights (we had booked 10) because one day we arrived after having spent the day at the beach and we had no water. The building’s supply had been shut off for maintenance but was scheduled to be back on by then. The other neighbors had water and one gave us the manager’s phone to ask for assistance. Our host was in Spain and had left a friend in charge of our stay. We were asked to contact the friend for any needs so we requested him to call the manager, but time passed and we received no news from the friend (he didn’t call back nor answer his cell) and by 8:30pm we feared we would be without water the whole night so we decided to contact the manager.

We then found out that our host couldn’t sublet the apartment and that the water was off because there was a leak and the owner couldn’t access the apartment since our host had changed the code and was unreachable. He arrived a while later and put the water back on in the bathrooms but not in the kitchen (source of the leak) and handed us AN EVICTION LETTER! He apologized knowing we were not to blame…
The next day we received several messages from a hysterical host, questioning why we contacted the manager directly (apparently we were supposed to wait for days without water if necessary...), blaming us for the potential loss of the apartment, telling us he wanted us to leave but could not bring himself to leave us in the street, and saying he was convincing the manager to let us stay.

We decided to contact Airbnb and report the situation. Fortunately we obtained a full reimbursement as well as some additional money in order to book another house since there were very few alternatives available and all of them were much more expensive.

Thank God Maisa’s place was available during the rest of our stay! She was super understanding, received us at 9pm that same day and we are now convinced this was a blessing in disguise!

The house was perfect, as described, spacious, with a garden, in an ideal location, a dream! And the kitchen was much better equipped for my mother to cook! I strongly recommend the house! Thank you Maisa!