Patti was very quick at replying. They let us check in early and have a late check out to accommodate our flight times. The home was what we expected from the pictures, it was cold at night but was fine in the bedrooms with the space heater provided. The main bathroom hot water didn’t heat up as much, the master bedroom bathroom hot water was perfect. the neighbors complaining about us being loud and we weren’t at all. But over all stay was good