Our stay was mostly ok outside of a few issues. We packed knowing that this place had laundry. However, you have to pay for the machine with a phone app which never worked for us. So, we ended up having to wear dirty clothes for 2 days. The person at the desk did not tell us that quarters could be used in the machines, we found out later, but there is no change at the front desk. It would have been nice to have a microwave to heat up leftovers. The security guards was very nice and helpful. The front desk clerk tried to help us at midnight with the laundry but didn't have any solutions. They did give us some money back for the inconvenience, which is nice.