I’m going to be as plain and simple about this review as possible.
The photos were beautiful, the description okay, and the rate wonderful. The reality was different. We arrived from out of state to find a poorly kept home in a not good part of town.
The photos taken do not accurately portray the reality of the home. It’s all the same furniture and decorations but looked run down and poorly cleaned. there were no photos of the neighborhood which needs to be added. The front door deadbolts, but felt like it could be easily forced open. Being from out of state, first impressions are essential, and we felt uncomfortable with the area and the house, we also felt disappointed because of simple unmet expectations of the home. It was dirty.
We immediately found another place to stay, I messaged Cierra to tell her the situation and to let her know we were not going to stay. We paid for this trip with our church credit card so I asked for a refund. I was immediately told it was unfair how I handled it and that I didn’t allow her to solve any problems. The problem was not fixable, the problem was unmet expectations, and what I believe to be false advertising. I tried disputing and explaining the situation directly with Cierra and I was brushed off and informed that “I should’ve given the area the benefit of the doubt.”…. I gave the area and Cierra the benefit of the doubt by booking with her, it was trust. What I found was not what was listed. There was never an effort to compromise, I was never even offered my cleaning and service fee to be returned to me.
Yes I cancelled the day of.. but I would’ve never booked if it was listed honestly with pictures that reflect the genuine state of the home, instead of photos that made it look like a glamorous sweet.
If you are looking for a trip to the Lancaster area, do not book this “retreat.”