Stephan was always quick to respond which was a plus. He was kind enough to make an exception for our small dog since we were evacuating our home from the recent fires. He was always reasonable and fair. The apartment was nice and comfortable. Just like the pictures look. The apartment was mostly clean but we had some issues particularly with the beds. We spoke to Stephan and he was kind enough to return the cleaning fee for us. Biggest issue for me was the distance from the back parking to the front entrance and the long steep staircase you must climb to the apartment. He mentions stairs in the description but wish I would have known the extent in advance. I had a lot of baggage and it was difficult. I was able to manage but I can see how that could be a real problem for some people. Also, the walls are a bit thin. Any time someone would go up or down the stairs we could hear clearly. Seemed like people were moving in and out daily throughout our 3 day stay. Luckily, it was only during the daytime. Overall, the place is nice and comfortable. I would stay there again as long as I didn’t have a lot or heavy baggage. I believe the cleanliness issue was a matter of quick turnaround and not a common issue. The noise next door is bearable and not a major issue. And, Stephan was easy to work with and very responsive.