Jan was readily available when we arrived in Long Beach to meet us and help us get settled. She was also very kind as my husband had hurt his back and she offered an ointment to help soothe his muscles. She was always available if we had questions very open and friendly. The refrigerator was stocked with healthy snacks as well as items for us to make breakfast the next day, which we appreciated very much. The property was exactly as described, very clean, and inviting. They even had organic lotions and shampoos stocked in the bathroom. Having laundry facilities available was an extra bonus.