Zack certainly was available and VERY accommodating. He had good advice for the local breakfast spot, and has a few toiletries on hand for the guest to use. The private parking in the rear was very handy as we were traveling with an open(tarped down only) trailer and wanted it secured, as there are a significant number of homeless in the area. The futon is a futon. It is as comfortable as one would expect in place of a real bed. The room was kept neat and there is a shared living space with cable TV. They offer two keys; one for the outer entrance gate for access to the multi-apartment building, and one for the specific apartment door- both had some overcomable issues and someone was always around to let us in when there was a problem. Location is perhaps the most important factor when choosing a place to stay, and there's is excellent.