My boyfriend and I visited LA for a few days for our vacation. We arrived late so we're unable to meet Lisa upon arrival but both Lisa and Thomas were great with communicating directions and everything we may need to know about the room. The place was very nice and secure and had a great location. Short drive to anywhere in LA. Although I didn't get to meet Lisa or Thomas, they were great at getting back to me with any questions I had and checked in to make sure everything was going great. There were a few times that it was a bit noisy and after bringing it to their attention both Lisa and Thomas handled it great and were very responsive at settling the situation. Overall it was a great room and great hosts. I will stay here again next time I visit.