This is a very nice Airbnb in a nice area. It was spacious and clean and I liked the layout of the place. However, the issue I had was the fact that the host advertised the location to be in Glendale, when the real location us actually in Koreatown which is 20 minutes away. After I paid for the room, I was able to see the address which is listed as Glendale. The host told me he would send me the check-in information the day before I was scheduled to arrive. He never sent the info and so I just referred to the address that he has listed. My wife and I arrived in CA late at night and then we drove to the Glendale address. We arrived at 11:46pm. Of course we can’t find the place. So I tried to contact the host with no success. After multiple attempts, I decide to call airbnb. The host finally contacts me at 12:13 in the morning to give me check in info and the REAL address which is in Koreatown. So now I have to drive 20 minutes to an area where I didn’t want to stay. But I don’t have a choice because its the middle of the night.
After calling airbnb multiple times for two days, and speaking with 4 agents, I was finally able to get them to find me another airbnb. I had to explain the situation over and over to justify why I expected a full refund and then a new airbnb for the same cost that I paid already. My vacation was interrupted and it was extremely inconvenienced by the whole situation and I don’t like the way airbnb handled it. They could clearly see that the address listed was different from the actual address that the host sent me through the message and they still gave me the run around as if I should not expect a refund since I stayed there for a night. It’s like they expected me to just leave the airbnb and sleep in my car or outside! Had they handled the situation promptly I would have gladly left that airbnb. But after 2 days I was in a new airbnb. I really hope they make him update his address to the correct one. The address that is advertised had nothing to do with the address the host messaged me, like I didn’t have to pick the key up there or anything.