Great place, good communications. That being said, before I checked-in, had a medical emergency that resulted in a 911 call to paramedics, ambulance ride to the hospital and a 2 day hospital stay. I was unable to communicate with my host until the following afternoon (messaged daughter as hosts were out of town) to explain my situation. The hosts, always accommodating, let me drop off my bags early. I have tried to get a refund through AirBnB Resolution which was denied because the host denied a refund. I did not want the host to loose money and feel AirBnB should protect them as well, even though I could not check-in or communicate with the hosts until the 2nd day of my stay. I sent medical documentation to AirBnB but it has fallen on deaf ears. You never plan to have an emergency but I found out too late that AirBnB does not refund for medical emergencies, even one where you are admitted to the hospital. READ AirBnB Extenuating Circumstances disclaimers before you book.