Communication was top notch and the check in and out system was seamless. The description Mark has left is spot on. Me and my husband prefer to stay away from touristy locations and dip in to them as and when we choose. DTLA was a perfect base for us, there is plenty to do locally and some fantastic food (Grand Central Market, Verve Coffee). We used Uber to get around the city. As LA is a big city, there are lots of homeless around and interesting characters but we had no issues at all! We felt very safe. It can get a little noisy at night but this is described in the listing- we had the windows open as it was really warm but we slept through it. The loft itself is sparkling clean and very cosy! It is nice and airy and we were able to settle right in. DTLA is a magnificent district, don’t be put off! 🇺🇸