1/5 stars for a few reasons. The main one honestly at this point being the lack of empathy and total disregard the host has. When I booked this listing i specifically input for washer and dryer in unit as I have a disabled vet as a spouse and an autistic 6 year old. Once we checked in and noticed there was not one , we reached out right away to the host to make sure there wasn’t a mixup. The wifi was also out during this time. The host became extremely aggressive and started to gaslight me saying “Next time message the host and ask if it’s in unit or a paid laundromat type of area” BEFORE booking, as if it’s not the hosts responsibility to ensure the listing is accurate being that AIRBNB withdrawals the money instantly. There is no room for error.
This is not to mention the inaccuracy of the pictures posted. The place looks nice and comfy, in all actuality it’s very run down and old. I have pictures of the bathroom shower head shooting off simply from the water pressure of the shower starting. (which wasn’t super strong) I have a video of the kitchen sink faucet just spinning, no way to tell if it’s cold or hot. I also have pictures of the one bedroom door, without a door knob, which of course is a huge fire hazard, especially having disabled family meme bees. The chairs and couch that are shown in the pictures are the ones in the property however the pictures were many many guests ago and the furniture is extremely run down, to the point the chairs are just the frame and the fabric, no cushioning.
The neighbors were quiet and the neighborhood is ideal if you’re looking to stay in downtown. I was working in Silverlake which is very close, which is why I booked this to begin with.
Overall, the host could’ve took the feed back and made this plate great but instead she continued to refuse my refund ($3500) even though I reached out the very first day, hadn’t sat down , opened the fridge, anything.
In the end, Airbnb seen all the evidence and gave me a full refund and found me a place to stay that was accurate. Beware with any of her booking, as she is not an honest host.