Overall, my partner and I have mixed feelings about our stay. Starting with the good: location was great, especially if you are going to Universal/Griffith Park, parking was a breeze, there was plenty of extra (fluffy) towels, and the bed was comfortable. Erica and Greg also were responsive when we contacted them about issues with cleanliness/mold and odor in the bathroom and offered to pay for a candle if we picked one up. Their responses conveyed caring and were a great example of good customer service.
The space is tight if you have a lot of luggage but overall it was fine for my partner and I. We were disappointed to see that the luxurious bedding/pillows were absent from the bed when we arrived and noticed that the space was not quite a shown but there was nothing that impeded the function of the space. Odd feature was that there is not air circulation in the suite, so the kitchen and bathroom get quite warm if the bedroom doors are closed because the A/C is in the bedroom. Erica and Greg request that you turn the A/C off while you are out, which we were hesitant to do at first but it does cool back down quite quickly so it wasn't a huge deal. The only other issue we had was the internet was a little buggy and often dropped momentarily and/or was slow, but other times was blazing fast.