Room was exactly what was expected...clean with various amenities like shampoo, hairdryer, etc. Veronika was very easy to contact and friendly. We had to change around our check-in plans and she was very easy-going about the whole process. The room itself is located in Downtown LA and is very close to all the attractions in DTLA but other transportation is required to go anywhere else (which is the same anywhere in LA). Overall, we had a positive experience and would definitely stay here again.