When part of our party first arrived, the studio was not cleaned up, messaged Ofir and he made sure that the cleaners came back and cleaned it up. It was also pretty chilly so we turned on the heater and it smelled like gas so we had to air out the house. Again Ofir was very responsive however a technician could not come out until the next day. He arrived and fixed the issue! We had a few other things but Ofir again was responsive and very helpful. It was a beautiful space and great location. I will be having Ofir reach out to the owner for some sort of refund for the place not being ready when we arrived as well as for the inconvenience of not having the heater work. Would definitely stay here again.