Very great responder and always around to help if anything goes wrong. Not sure what happened with the toilet but it wasn’t flushing well so we had to call her in a lot. Also it probably has nothing to do with her but the front door key pad to get in the building wasn’t functioning. Floor by window was a little dusty. Other than that she made it easy even with a a few problems but was very nice about everything and willing to help whenever messaged.