I contacted Caroline 24 hours in advance as requested.
We received no response until FOUR HOURS after the scheduled check in time. As you can imagine, we were exhausted after Coachella and drive back to LAX to drop off one rental vehicle & pick up another. While we waited for Caroline to apparently have the time to fulfill her hosting duties, we drove around LA aimlessly, miserable & extremely frustrated. We planned our schedule exactly the way we wanted it, this was completely undone by Caroline, although the reservation had already been confirmed & paid for. When she finally sent us the code to enter the apartment, we headed in & settled in for the night. About THREE HOURS later, she contacted us to let us know that she had given us the code & information for the wrong apartment. Extremely annoyed & weary, we repacked our things & head to the "correct" apartment. The refrigerator was so packed full of stuff that we couldn't fit what we needed into it. The bathroom door slammed into the toilet bowl every time you closed the door.
Overall, we were extremely disappointed by our experience.