Susan was very responsive--- and this place is just the best. It's right on the beach and has an amazing view. We rented the bottom and one of the upstairs units and had a great time (a bunch of families all stayed there together). Has everything you'll need for a comfortable stay--- and when a few things didn't work (a door handle and a set of lightbulbs), Susan was quick to send someone over to repair it. And frankly Long Beach was way more fun than we expected :)