Nia was a communicative host, her well-located place had good ratings, and she kindly let me check in early, so I was completely unprepared for the filthy light switches everywhere, disgusting kitchen scrubbies, dirty stovetop & refrigerator shelves, no dish soap, and shockingly inadequate cleaning in the guest suite. It was also very cold, so I turned on the heat, which barely changed the temperature (a problem I later learned that Nia knew about and had someone coming to fix but had never mentioned to me). When I turned on the hot water to wash my hands, it stayed cold … for at least 5 minutes! Only when I fell into bed after contacting Airbnb — having spent my evening finding another place last minute for the remainder of my stay! — did I realize there were no pillows for sleeping, only the hard decorative pillows, impossible to sleep on! To her credit, Nia acknowledged the shortfalls and refunded all my money, but I cannot reclaim the hours I spent dealing with this nonsense.