We originally booked a place with 2 beds and 1 couch but the day before check-in Robert asked if we would be willing to change units to one that had only 1 bed and 1 couch. He provided an air mattress to supplement the missing bed. I understand that this was probably a one time event but I felt pretty sketched out that we were asked to change units. When we arrived, handing off keys was done in-person at a specific meeting time. I have had other units that handed off keys virtually and felt that was more convenient but this wasn't a huge problem. Robert was otherwise very nice and communicative. The place itself was clean and very well furnished. The roof top was beautiful with amazing amenities.