We had a perfect stay, the house is beautiful and extremely comfortable. There is easy access from inside to the beautiful garden and the patio. One of our preferred places was the solarium next to kitchen.There is even a secret garden! We had no issues so there was no need to contact our hosts. Everything was explained in the instruction sheet given to us prior to arrival. We are hoping to stay there again on future visits to Santa Monica. Being the perfect accommodations allowed us to enjoy the exciting sites in Los Angeles and Santa Monica.