My stay was impeccable for 2 reasons: Aiden and Luke. It was a complete joy to see they at the front desk and be greeted each time like we were long time friends. Luke has an infectious joyful personality that immediately brightens your day.
Upon my arrival and after some challenging communication with their rep on Airbnb, Aiden did not hesitate to address the situation with immediacy, warmth and problem solving. I was not one of those irate guest, I simply shared the situation and he saw where the ball was dropped and picked it up. He set the tone for the entire trip. Thank you, Aiden!
The room was perfectly curated and clean (sans a sticky top shelf of the fridge) which I only mention here since it was NOT a huge deal but I already know there attention to detail and would want to know.
The bed was AMAZING. I want to recreate the luxury of it at home. PLEASE send details! :)
The area was perfect. Easy walk to lots of great restaurants and even a whole foods.
Aiden recommended Rossoblu. Do yourself a favor and get the escarole pizza!
All in all I was so pleasantly surprised and truly enjoyed my stay! It is not often two front desk people (possible managers , IDK) are so wonderful with such consistency. Dream team Aiden and Luke!