Although we did not meet Bill, he was very easy to contact if we had any questions or concerns. His place is centrally located in DTLA and very easy to get around town using the metro, which is right next door. Bill's apartment was very spacious and stocked with everything you needed :). The building's gym was not very usable, most of the equipment was broken and it was kind of scary (dungeon-like). The pool/roof deck offered beautiful views of the city. After a long day of sightseeing, It was nice going back to a nice, relaxing place of our own :)