Katherine was very responsive and accommodated our request to check in a little earlier than 3pm. Since we flew into LA and had no car, she also gave us the option of dropping off our luggage before check-in so we could wander without carrying the load around. Check-in instructions were clear and detailed. The room is as described and seen in photos. The teas and snacks were a nice touch. We didn’t have time to use the gym but it’s a good amenity to have. Washer and dryer was much appreciated. We had privacy and I felt safe and comfortable. Would stay here again.