Emily responds quickly to messages. She provided us with snacks and juice which was nice. She also provided us with more toilet paper when we found out there wasn't any in the house. While Emily does and is able to provide these amenities, I think she needs to state things clearly and communicate with her guests better. She provides guests with a parking permit. But she does not state it in her house handbook that guests cannot park in the driveway of the house. She berated my friends and I for parking in the driveway, but we were never informed that we couldn't park there in the first place. If we were informed of it either through Emily or her house handbook we would not have parked in the driveway. Upon discovering a puddle of water on the kitchen floor one night, I messaged her about it and she came over to check it out. My friends and I thought it may have been a leak since the puddle was under the counter where the sink is. Emily came over and scolded my friends and I for being wrong. It turns out turns out that the refrigerator doors don't close all the way on their own and need to be closed tightly. But once again we were not informed in anyway that the refrigerator doors need to be closed tightly otherwise the ice will melt and a puddle will form. I think these are important things that guests should know to prevent confusion.