I had a wonderful experience with Cathy! The hotel I previously made reservations for had bugs! So we quickly left and had to find new accommodations at midnight! Thankfully, Cathy came to the rescue! Despite the late timing, her response time was superb! A soaking tub for relaxing, Lots of towels, linens,” and blankets, some seasonings, CANDLES! I looove candles! I The only issue I had was Airbnbs fault. I wasn’t able to honor a payment to my host on the app and I believe it may be on the technical side. I was able to settle with Cathy however, that needs to be addressed so that people aren’t having these issues in the future.