The house is exactly as pictured - beautiful modern furnishing and very clean. But when something is wrong, broken or missing? Be prepared to be left high and dry AND catch some attitude.
Hosts were responsive when messaged, however it turned sour when the AC was reported as not functioning. They initially tried to fix it on their own, giving conflicting instructions on how to turn the AC on. Turns out it was broken and needed professional maintenance.
They offered to fix it AFTER our trip has ended which was extremely upsetting as paying customers.
Not to mention all the meaningless back and forth communication which ended in some passive-aggressive behavior from one of the hosts. If we weren’t in mid-July Los Angeles heat, we wouldn’t have minded. But we specifically booked a house with AC for our vacation and had ZERO the entire trip.
Luckily Air BNB support came in to support our concerns and we were able to get a partial refund after 3 tedious and arduous tries. Not to mention the microwave also didn’t work, which came down to a faulty plug. They said we could take out the entire unit and plug it elsewhere.
The host messaged after our trip saying these exact words (copy and pasted):
“If you don’t feel comfortable leaving a 5 star review, feel free to not leave any review at all”
All in all, it was a nice looking house in a convenient location, but the management by the hosts was atrocious. Us Paying customers did not get what was promised, we were reasonable and friendly at first but when the hosts starting lying about being able to fix the AC with their magical hands, then blaming the guests for adjusting it wrong (even tho we followed their instructions…).
Then all these passive aggressive messages came in when I complained to Air bnb customer service/resolution Centre (my right as a customer by the way, because the issue was not resolved in a timely manner) was met with “why are you getting air bnb involved?”
Anyway, worst experience ever and will never be booking with them again. I highly suggest not booking with them as it ruined our trip dealing with this many frustrations while being hot and sweaty and stuffy in the house every night.