I wish I could give a better review as we were excited to be in the Marina Del Ray location.
1. Tony, the owner was fairly responsive. He sent us instructions and communicated with us via WhatsApp. I later learned from Airbnb that all communication should be done via Airbnb so they can directly have a record of communications should there be issues that arise. Lesson learned.
2. The 4 pm check in was delayed due to needing more time to clean. So we went out to dinner and decided to check in later around 10 pm only to find the following:
3. While the pictures were mostly accurate, lighting did wonders to mask the run down nature of the property and it's need for better maintenance. Overall, the property did not match the pictures as advertised.
a) Master bathroom sink was actively leaking. My father in law stepped into a pool of water in the bathroom. We sent video as requested. Tony offered a refund on the cleaning fee.
b) Blinds broken with a big cut out hole (not as advertised), and filled with dust with fingerprints.
c) Grout around shower faucet control attached to wall with wide gaps and cracks. We worried about water damage and so decided not to shower
d) Hair on the towels
e) Light switch controls not functioning well
f) Walls marked up and dirty more representative of a college dorm room than a nice place for family to stay
g) Carpets had significant stains in several places
h) Big clumps of dust hanging onto ceiling fans
3) Terrible odor throughout the property - musty, mildewy?, or former smokers? My kids said the beds had a nasty odor. Wife also noted noxious odor.
4) For the $389 per night with fees, this was an overpriced Motel 6 and not even as clean.
Sadly, we decided that we could not last a second day at this property and cut our trip short.