Jonathan and Matthew were both welcoming and professional. Jonathan has three wonderful and fun cats. Jonathan is warm and helpful. Mathew though i rarely saw him is a very nice man. I would recommend this B and B to anyone and everyone. The location is central and close to stores and is in the heart of Long Beach. Note, although maybe not their policy normally they let our cat stay a few nights when we brought him from his old home in Alaska. If you are going to Los Angeles and want an affordable warm friendly place to stay THIS HOUSE CANT BE BEAT.