The reason behind the 3-star review is communication/service.
I made an honest mistake with our booking dates. Instead of booking Aug 28th to Sep 3rd, I got the dates wrong and booked Aug 25th to 29th. I only realized this pretty late and sent an alteration request that Lyndall promptly rejected.
I apologized for our mistake and offered to pay one extra day but Lyndall maintained that the house would rent between 29th to 3rd (the days of our alteration request) and that we need to pay for the days that we didn't plan to stay as well. This was brutal since we hadn't planned on coming on 25th at all and we potentially had to forgo $4500 without staying at the place.
This resulted in us having to change our trip dates drastically, forgoing 1 day of rent and arriving on August 26th
After that, Tommy (Lyndall's associate) spent a lot of time trying to persuade us to pay more and extend our stay to cover our original dates. Even this was in extremely poor form as the initial "discount" they offered us was pretty much the same as what they had listed the place for. In the end, the house didn't rent on the days we had requested the alteration, we lost $1500 and had a major disruption in our plans.
I recognize this was my mistake but this would never happen to me at a 5-star hotel or Airbnb. As a super host of a very expensive Airbnb, it is imperative to prioritize guests' needs especially when there is a good chance you will suffer little to no monetary damage
Other than this issue, the house itself was very eclectic and there were a lot of amenities like milk and shampoo that were provided. The terrace is super beautiful and has a great view. The furniture/decor is a little tacky especially given that $1400 /day price tag which is quite steep.
I want to conclude by saying that I have been a guest at several AirBnbs and a super host myself and this was hands down, one of my worst experiences in terms of communication/generosity and service