The pool area is very nice, but our experience was greatly affected by an ant infestation in the house. One kitchen counter was covered with ants, and they were on the wall and floor and inside the cupboards. We could not prepare food in the kitchen because ants would immediately swarm the area. We paid $700 for a two-night stay, and I do not think this is the standard at this price point. We did receive a $150 refund after several exchanges with the hosts after we left.
We complained about the ant issue on the first night of our stay. Brian came into the house and saw the magnitude of the infestation. Ideally some compensation would have been offered voluntarily then. (I also took photos and videos to capture the degree of the problem.) I completely understand that these things happen and are often unpredictable, but I don't think it was handled in the best way. Brian said they do not use pesticides, which is a respectable choice, but also that nothing could be done beyond setting Terro traps (which typically take a couple of days to work). We did not follow up the next day to say the problem was unchanged because we did not see why the hosts' response would be different. The hosts did not check in with us the next day either.
We were still able to enjoy the pool and outdoor area. If any compensation had been offered on the first night, we would have left the property with a different feeling. I do think that most people expect a house at this price point to be ant-free, and if it's not, then for some kind of refund to be offered voluntarily.