We did not enjoy our stay here, and won't be staying here again, for two overarching reasons: (1) the hosts are quick, almost aggressive, in requesting things from me that they need or want (e.g., security deposit, names of my minor children) but fail to do their part in giving me the information i need (like the check in code). (2) the apartment looks beautiful but so many things don't work or cause problems (faulty air conditioning, faulty lights).
Positive things first: the place is pretty, well furnished, and clean. The pool and hot tub are nice amenities. I appreciate having lots of towels.
(a) The host did not provide the check in code prior to arrival as they were supposed to. They were also not adequately responsive when I realized this after arrival. I called four different numbers on their listing and no one answered and finally had to call Airbnb to request help. ultimately they did call me back but it took nearly an hour to get in. Whiles mistakes can happen, this is particularly unacceptable given the speed and urgency with which they pursued the security deposit from me, asked for my children's names, and enumerated all the rules and potential fines.
(b) The "house manual" told us where the pool was and the rules around using it -- but not that you needed a key to use it or where the key was. Once again, back to calling the hosts. They did respond about where the key was, but this is basic info that should be provided alongside the rules and penalties around pool use.
(c) The air conditioning worked in the living room but did not cool the bedrooms and we were hot all night.
(d) The upstairs bedroom mattress is like a trampoline: if one person moves, the other person moves. We ultimately had to have one person sleep on the couch.
(e) The light in the bathroom in the downstairs bedroom is supposed to be automatic and motion activated, but it is faulty, turning on randomly throughout the night, even when we were sleeping (or trying to) and not in the bathroom.
All in all, our stay was uncomfortable and frustrating.