The apartment was bright and clean and well located. Checkin was easy and Heather was quick to respond to texts. She was gracious enough to allow us to check out an hour later (noon). It was a bit disconcerting to find so many personal items in spaces for guests (e.g., shriveled vegetables in the fridge, half used bars of soap, toothbrushes, nightgowns hanging on hooks behind the door ). While we were there the toilet stopped up- this would have been no big deal if there were a plunger. Heather basically told us we were on our own and it was up to us to find a plunger on a Sunday night (and we had no car). Miraculously we did- but this was quite stressful. We expected more help in this situation. It seems a standard practice to have a plunger on hand, since plumbing cannot counted on to be infallible .