There was a horrendous bug problem. I booked the Airbnb on behalf of two of our executives who were eager to stay in the Inglewood Area and suffered great embarrassment on behalf of this location. Ants were everywhere, including the beds -- even after the courtesy cleaning provided. Oh, and the bedding equated to that of a shelter. And on the last day, we saw two roaches in the bathroom. On top of everything, the unit was clearly HALF of a renovated garage -- which was not disclosed in the listing.
That said there was steady communication for the duration of our stay — every question/request was addressed within the hour (with the exception of the cleaning which took 24hrs).