While the room itself was tidy and fine, the lobby was super messy, with enormous lines and the team was totally shortstaffed. They never picked up the phone from our room to respond to any simple requests, I waited 45 mins for check-in and one hour to request an iron. Insanely busy property in July, 12-minute wait to use the elevators. Even though the property itself is cool, I was incredibly disappointed with the level of service and organization.