My husband, toddler, and I stayed here for four nights and had a lovely time. We knew it was a new listing and we were one of the first guests so we expected a few kinks to work out. Upon arrival, the key code didn’t work. We arrived late at night with a tired toddler so needed to get inside as soon as possible. I messaged Ray and she responded immediately. We troubleshooted a few fixes over the phone while her husband drove over to let us in if it didn’t work. The code never worked but luckily Ray’s husband arrived within a few minutes and let us in and gave us a physical key to use for the duration of our stay. They were extremely apologetic about it and were responsive throughout our time in their home. The home itself is well appointed with most everything we needed (Tupperware aplenty!), clean, updated bathrooms (note: the house has soft water), comfy beds, and a small yard perfect for a toddler. We would stay again!