Sofi was great at first. We had to cancel last minute due to a medical situation. We understood that she did not need to return any of the money, but we wanted to discuss other options. We wanted to ask if another family member could come into town and use the space that week or ask if she would put any money towards the future trip if we had a medical note. She did not respond to phone calls,emails or this website after numerous attempts from both my father and I. Very disappointing experience overall.