I booked this airbnb intending to stay for 3 nights but only ended up staying for one night. The biggest reasons on why we left were location and cleanliness. The neighborhood was great, not sketchy, sunny and clean. However, the house is located in a bit of an obscure location that was hard to get to. If we’re talking distance, it is pretty close to Hollywood, but the roads you have to take to get anywhere was a pain. Perhaps it was because we’re from New York originally, so we’re used to very flat roads, but driving to this house, especially at night, was scary. The other big reason why we left early was because the house was dirty. The house is enormous, as shown in the pictures, but it’s definitely an older house that had “stale” air and dust everywhere (i.e., the piano, windows, blinds) and the carpets were really old. There is a Jacuzzi in the master bedroom but it looks gross and unsanitary (there was a footprint on the side of the tub) and I knew I would never jump in there. The shower in the master bedroom is a little broken, it tilts slightly towards the wall. My sister and I originally arrived about 20 minutes before 3pm (the check in time) and the cleaning crew were finishing up. They finished cleaning promptly at 3 before we headed inside with our luggages. When we entered the house, it still smelled like chemicals (which is understandable because the cleaning crew just finished) so we tried to air it out by opening the windows. After the cleaning smell dissipated, the house just smelled old like it was left empty for a while (I know people have been living in it because of airbnb but it still smelled old). Immediately after my parents and grandparents arrived later during the evening, they told me they wanted to move out. It broke my heart to see how uncomfortable it was for them to stay there because they were afraid of the drive and squeamish about how dirty things are. I called Lila to express my concerns, she was really responsive in answering her phone and talking me through things but I knew there was no way of convincing my parents to stay when they hated the place. I had mentioned to her that my family hated the location but not how dirty the house was because that issue was raised after our initial conversation. I had asked for a refund since we just checked in and didn’t sleep/unpack or use anything yet, but wasn’t issued one because of the strict cancellation policy. This makes sense and we didn’t dwell on that. It was really disappointing for us because we felt uncomfortable living there, even for the first night. This experience really made me reflect on what it means to book airbnbs. I had a great time staying at different airbnbs in Asia, but this place really disappointed me. I still stand...