Our experience was very negative. My husband had booked for two nights in Dec, planning to spend the New Year’s Eve with my family there. Walking into the house, it felt like like the family had moved into their in laws over the holidays just so they can rent the house out. The house felt cluttered and messy, like it wasn’t ready for guests. There were paint cans in the living room, a desk full of personal papers and clutters behind the couch. I could feel food crumbs on the rug on the way to the kitchen. We were going to unload our groceries into the fridge and freezer but the freezer was packed. There were meatballs floating loose in the compartment. Fridge was also not clean, with dried blueberries on the lip, brown stains running down and sticky residues on the compartments. The host had another fridge by the washer laundry but that was not clean as well. The bedrooms seemed better but the kids’ bedroom had collectibles on the shelves and I had to tell my kids not to touch anything. Looking at how the kitchen was, we did not want to take the risks of staying the nights in the bedrooms, considering we have two young kids. We left that shortly after to check in a hotel that night. The host refused to do any kind of refund saying that she would have been there 100% if we let her know. The thing is this is not about the washer or oven not working, but she was aware of the condition of the house when she had left it for us to use. I don’t usually like leaving negative reviews but We did not want people to have similar experience as ours.