Where do I start? I’m not even sure. I’ll say the good things first and then the bad.
Good things about this host, she was very communicative and flexible. Zarmine was kind enough to allow us to check in a few hours earlier (1:00 pm or so) than the scheduled 3 pm check-in. She was also apologetic for the uncleanliness that we encountered.
Bad things about my experience: I arrived to a dirty home. First thing I noticed, the toilet hadn’t been cleaned and there were brown spots on the front and back of the toilet seat. There was hair on the sink, in the sink, and on the floor. I messaged the host about this and she apologized on behalf of her cleaner saying that her cleaner had never disappointed her before. While organizing groceries in the kitchen, I noticed random cleaning supplies on the kitchen counter (broken dishwashing gel packs that were leaking onto the counter, hardwood floor cleaner, etc.) and clean pots and pans sitting on the counter and on top of the stove. I wondered why these things weren’t in the cabinets or stored away. I also saw trash (empty wrappers and paper) in the corner floor of the kitchen and felt dust and crumbs on the bottom of my bare feet. I noticed that the pool was also dirty. It had a plastic fork and yard debris floating in it. It seemed like someone had started the cleaning and organizing process, but suddenly stopped and left everything as it was. As dirty as it was, I was willing to overlook it. There wasn’t much I could do anyway since I already told her about the cleaners not doing a good job and she already apologized.
When I asked her about where her washer and dryer was, she mentioned the washer wasn’t working, and for that reason, she removed it from her listing and that it wasn’t available to us. I was really confused about this so I contacted airbnb and they confirmed her listing showed that a washer and dryer were available. Airbnb reached out to Zarmine and shortly after doing so, Zarmine responded saying she would have someone come out the next day to fix the washer. At this point, I felt frustrated and cheated on because the house was a mess and the washer and dryer weren’t available to us (at least not until I contacted airBnB). I was disappointed that Zarmine didn’t offer to send someone to clean the home right away or to fix the washer right away. It was only after I contacted airbnb that she offered to send a handyman out to fix the washer. What about a cleaner? Is having a clean home no longer a requirement for hosts?
After the uncleanliness and washer issue, I don’t was just rest disappointed and lost trust in the host. Airbnb informed me that I could leave the home and get a full refund or stay and wait for the handyman the next day. I spoke with my husband and decided to leave because I had already lost trust with Zarmine and only one of the two issues were being resolved.
We were only there for about an hour before I contacted airbnb and decided to leave. We left within forty-five minutes after deciding to leave. Within the first thirty minutes of arriving, my son was so excited about the pool, he jumped in immediately and made my husband swim with him. The two of them were wet and had to use the host’s towels to dry off. The host messaged me afterwards saying she was disappointed that we used her towels and pool even though we canceled. I informed her it was our intention to stay and that’s why we used the pool and brought all our things in. It was only after multiple fails and loss of trust that we decided to leave.