Our experience with Andy was very good. He responded within a few days after messaging. The first day we went in, Andy came out and asked us if the room was ok. He also continued to do that each day we walked out of our room. He made sure that we had internet access and provided us with passwords until we got access. When asked, he gave us good advice on where to go and spend time in the city from restaurants to sightseeing to clubs. And it was in a central location that allowed us access to all over the city without too much driving which was a plus for us because we wanted to go to both the north and south sides of the city. Overall it was an affordable and good way to spend a few days in a central location in Los Angeles.