The home had all of the bed/bedroom areas/common spaces/exterior as described but...this home is in real need of an update and some good maintenance. The walls were beaten up and dirty. A few doors had the strike plates chipped out and were not able to close. Cabinets were worn, the front falls off one drawer in the kitchen. Floors in the main bathroom are worn. There were quite a few burnt out light bulbs including the entire area over the stove and quite a few outside of the front door. One of the dining room chairs had been broken by a previous renter. One of the burners on the stove did not work. There were no amenities provided in the bathrooms other than hand soap, we did find some shampoo in the closet later. There were no deluxe amenities that were mentioned in the Airbnb listing, such as wine upon arrival. The linens were ok but the coverlets were thin and it was cold the week we stayed there. Some towels had holes in them. The bed mattress in one the king bed rooms was awful, very old and uncomfortable. The master bedroom bed mattress was comfortable, the queens were ok for comfort. There appeared to be new mattresses out in the garage for those beds. Rugs were ragged and dirty, the seating arrangements were good but for a group of 7 there just were not enough surfaces for us to sit on to be all in one room, a few more chairs would help that out. The intercom in the master bedroom was stuck on and had static all night. Check in was strange as well, we found the key in the box but it took us a while to get the actual door open, it was not very user friendly and we noticed the second door had a key broken inside of it. The towel bar in the small bathroom was coming-out of the wall and only one light worked in there out of 3. There was tape all over the walls from a previous renter. Two of the TV's did not work (master bedroom, small bedroom by garage with that one actually falling off the wall which we fixed) and the sound system in the main living room was not even hooked up.
I felt that the home was so worn and in need of a real good update and not kept in good maintenance. It could be exactly as it was described with updating as it is in a beautiful and quiet area of Beverly Hills with an amazing view. The pool area is small but it was perfect for our kids and they enjoyed it even in the cold weather. I am glad I paid for the pool heating. We unfortunately did not get to enjoy much of the outdoors because it rained the entire week we were there.
I was surprised by this listing in person given the Airbnb description and glowing reviews. I as expecting a 5 star stay. I had contacted the host about this and Camilo seemed very surprised and caring, I do think he is a nice host. He provided a small refund which is neither why I called or what I had expected so that was nice. The manager was supposed to come and address some of the concerns we had but was not able to make it for two days. I had asked him to be there at a specific time and he instead messaged an hour late and asked me to call him. A few times I was asked to call rather than message which I did not feel comfortable with. As we had planned to go out, I just told him not to bother coming as we did not want to wait all day and wanted to go out for a drive. He did not contact us again, I just wrote it off at that point. I could have pursued this more I guess, but felt that my wishes We ended up checking out a few days early due to COVID19. There were no instructions but we cleaned the house up like it was our own, put all garbage and trash in the garage and did the dishes and even some of the laundry. We left the garage remote inside and the keys in the box. AirBNB provided renters with a refund when they needed to leave early which I wish I had known about earlier as we left Monday but I did not log on until later, so I did not get all of my nights refunded. Oh well.