Lisa was kind and easy to reach. However her house is perfect for two people, not 3 or 4. I had reserved for 3 and discovered upon arrival that the second sofa bed was extremely uncomfortable. We managed to find an arrangement by joining the two pieces of the sofa and put a memory foam on top, but it was far from what you imagine when you book for a place for 3 people. If you're just two, the place is PERFECT, though.