Mary helped me feel welcome! She met us right as I got there. She is also quick to respond which is awesome. When we met her she was full of smiles, gave us water (which we desperately needed since we just biked the route from venice to santa monica lol) and even gave us a little insight of whats around the area. This place is great and is in a pretty great area. If you are wanting to visit the Hollywood area, not spend too much on a hotel, this is the perfect place for you. There are also clubs and bars all around so you wont be bored. Bed was comfortable and the stay over-all was great. My room was spacious, and I never had trouble sharing bathrooms. She left us towels, toothpaste and earplugs. Apparently there are clubs around us and could get loud.. but my bf and I didn't hear a thing! We slept well and had breakfast just around the corner at Kitchen 24. Thanks for the wonderful stay and we'll be back!