The communication is great. They are extremely kind. The RV on the other hand was far less than favorable. The site needs accuracy in selecting. The rig had a foul sour smell and possibly mold. Dirty underwear and used tissues found behind futon when expanding for my dog crates. Air conditioning and fridge barely cool anything down however the freezer worked great. Door is difficult to shut from the inside and TVs are chalk at best. One would not turn off once turned on and needed to be unplugged. Some of the blinds don’t work properly. The list could go on and I hope they clean this up because it really could be amazing if they did.