This was our first Airbnb experience and it was wonderful. Suzanne was so responsive and really turned a potentially very negative first impression into a very positive one. There was a mix up with the cleaners and our place hadn’t been cleaned when we arrived which after an 8.5 hour drive with a toddler was frustrating. However after contacting Suzanne there was a cleaning crew at our door in 20 min and made things right. She even offered (with out plus having to ask) to refund our first night which was really appreciated and showed us how great of a host she was. Place was perfect for my husband and I and our 16 month old. Towels could use a little updating and more paper towels and toilet paper bc we ran out, but other than that great house and location! Would definitely stay here again!