ETA: Matthew still doesn't seem to understand that my issue with the key situation is his impolite attitude and not the fact that the lockbox didn't work. He claims I called him 5x in a row when in reality it was only twice, and that was only after I got disconnected from his voicemail the first time around. Shortly after posting this review he sent me a long non-apology and urged me to edit this review (subtly threatening to leave me a negative cross review), despite initially leaving him 3-stars overall and 5 stars for many of the subcategories (which have now been lowered). He has sent me two more rude messages since then with the same condescending and vindictive tone, which just reaffirms my initial impression of him as a person. Feel free to click my profile and read his unapologetic, and frankly bizarre response to this entire situation. ORIGINAL REVIEW --> Great stay, but Matthew is a terribly rude and unprofessional host. First, the positive -- basically what you see in the photo is what you get. It's a teeny, tiny apartment about 2 blocks from melrose, which mean its walking distance from a few shops and restaurants, so it's a decent location. I booked this because I had a client schedule with me last minute and with two conventions in town, everything was booked up. It was an amazing deal, honestly -- $150 including parking, a kitchenette and internet the day before is pretty much dirt cheap in LA. The place was very clean and cute. The only things it was missing was a full length mirror and an alarm clock (although I can see why the landlord might be worried about that being stolen). Also, the internet was a tiny bit slow and the direct tv didnt seem to work. You can also hear pretty much everything when people are talking outside the unit at night -- those who live in apartments are probably use to that though. I cant complain about the accommodations though, it was very comfortable. My main issue was with Matthew the owner of the property. He doesn't have very good people skills over the phone. I had a problem putting the lock box back together so I gave him a call to ask about it. He was short with me and not very personable -- it seemed as if I was inconveniencing him by calling him, and not the other way around. I had to go find him in order to give him the key and I asked him to text me the directions but he refused to (although eventually he did, but the text came like 30 minutes later). When I met him in person he was a bit more friendly, probably because he realized he had been sort of rude on the phone. This would have been a five star rating if it hadn't been for the last incident. It just goes to show how extremely important customer service...