I didn't get a chance to meet Ethlie as I came really late at night (horrible traffic on the 5!). She made arrival super easy with instructions on the door and inside the room! We rarely stayed in the room as we were out and about exploring LA the whole weekend. Location was great, it was 15 minutes from Universal which is where we spent half of our time. It was also close to everywhere we wanted to go (mainly restaurants:). The room and bed were super comfortable, but noise from upstairs does travel down to your room as it is only separated by a cage door. It doesn't get loud anyway so it wasn't that big of a concern. Would definitely stay here again!