We had an unfortunate stay as there were a few nights of heavy rain and the roof started leaking in one of the bedrooms where my children were to sleep so we had to leave and rent a hotel room instead. Valerie did organise a handyman to come but when he did he said he couldn’t fix the problem and he also informed us that there was a termite infestation in the apartment and that it wasn’t great for our little kids! Unfortunately it ended up being a very stressful three days rather than a relaxing time pre Xmas after a long flight from london. And we were out of pocket as we had paid for this as well as a hotel.