Derek was very responsive with the reservation process and when we had a problem with the heater the first night of our stay. Location was also quite good for us. However, we were quite disappointed by the apartment conditions. The kitchen (which we had planned to use) was quite useless as there is almost no equipment (i.e. soap?) other than some plates and silverware. We are a family of five (3 young kids) and planned to all sleep on the beds. However, with no blinds or curtains in the living room there is basically no privacy on the street and people coming/going all the time from the other adjoining apartments. We ended up having the kids sleep with us in the bedroom on their sleeping bags which we thankfully brought. Overall the apartment was livable since we only slept there and did not hang out or end up eating there but not recommended for a family that values cleanliness. From the reviews, I was expecting more.