This was a bad experience for various reasons. The good things about the accommodation was it´s size, location in terms of proximity to the town centre and the bedroom which was pleasant. However the standard of the fixtures, decor and cleanliness was very low. The curtains in both rooms were old, of very bad quality and so hung badly. The blinds behind them were broken and, although the host had requested using these rather than the drapes, it wasn´t actually possible to pull them right across the windows, only halfway. The blind in the kitchen was completely broken. One of the curtains had a blood stain on it! Lots of areas on the carpets with dirt and old stains. Dust in various areas. Soap scum left under the bath tub screen. Sofa bed was shockingly bad - very thin and worn with springs coming through. Also it was laid out with just an undersheet and blanket - no top sheet. The host avoided my question prior to booking about the quality of this - and also did not tell the truth about the noise from the road. As a previous review mentioned - this is certainly an emergency route as we heard several ambulances early morning and traffic noise was very loud during the day and until very late. The apartment was freezing and although trying the heater in the living room for a few hours - it blew out cold air only. Heater in the bathroom smelled of burning so we couldnt use that. No heat in the bedroom so we had a freezing night. Kitchen wasn´t clean - a dirty, stained mat and grubby surfaces as well as badly stained oven.
This is obviously a money making organisation with no real care or consideration for guests. Such a disappointment as we had a wonderful stay in a property in the same area and so we felt encouraged to book this one which looks nothing like the images - barely recognisable due to the way the apartment has deteriorated. We left after one night with the host dodging having to actually do anything to fix the situation - were forced to book a hotel whilst waiting on the host to decide on a refund, but without actually trying to sort things like the heating and despite them having an available place in the same complex. Host refused to give a refund then had the cheek to ask us to cancel so they could open up the accommodation (whilst keeping the income from our booking for the same period!). Whole experience was very traumatic especially the interaction with the host as we felt manipulated, disrespected and laughed at. I´m a long term user of Airbnb having stayed in a variety of properties, the vast majorityof which I´m glad to say have a basic cleanliness and quality standard. This was one of the worst due to the combination of issues and treatment by the host. Booking situation was finally sorted by Airbnb thank goodness but felt it important to review this place - also can´t comment on their other properties with good reviews (as well as previous ones for this space!) but I think this host needs to put some of the profit they make back into their homes and take some pride in keeping up standards and treating their guests as valued clients and not as stupid resources .