I loved the flexibility of check-in and the detailed notes provided before and post arrival. It included notes on parking (so important), where to eat, etc. These things really make for a stress free check-in! The guest room itself was very clean and had everything listed except for the wi-fi. That wouldn't have been a big problem had our phones worked. It didn't say in the listing that if you have AT&T you won't get service unless you have them add your cell #s to their booster. It would have been nice if this was included in the listing or done in advance of your arrival for you. I never dealt with Deborah directly I don't think, unless electronically, but the property managers were easy to reach and responded quickly. The big disappointment was that the time we did reach out for assistance with cell service and wi-fi we didn't get a resolution. We were told that it would be resolved soon when they got back to a computer but it was never fixed. Wi-fi and cell service are always touchy in LA but I wish their had been some type of follow-up. Other than that, the location is nice with easy access to the freeways and close to downtown, Dodger Stadium, and Sunset Blvd. I would consider staying here again.