Prior to renting, we had read reviews that contained descriptions of bugs. Within an hour of arriving, we found bugs on our bed and proceeded to move the mattress to ensure there was not any infestation under the mattress. When we moved the mattress, we found a brown stain on the white cloth covering the mattress under it. After checking out of the Airbnb, the host blamed us for causing said stain and accused us of “peeing” on the mattress. We found this stain 30 minutes into settling in m, yet she claimed that we “peed” within this short time frame. If we were middle aged individuals, I firmly believe she would not have made the same accusation. Although we had photographic proof along with a timestamp that proved the stain was there before we arrived, the host continued to accuse us of causing this “pee stain” and insisted that we pay for damage that we did not cause. As 18 year old girls, we would never “pee” on a mattress, and it is outrageous, insulting, and frankly unprofessional for a host to accuse her supposed “guests” of doing so.
I have yet to mention the lipstick stain we found on a mug and the broken lightbulb on the main living room light fixture (which we had to fix ourselves). We did our best to be respectful guests by not making much noise, cleaning after ourselves, and following all of the instructions laid out by the host. It was not even the subpar conditions of our stay that made our experience so awful, but the terrible treatment and demeaning accusations made by the host.
When we first arrived, we had trouble getting in due to incorrect instructions provided by the host. The host repeatedly told us to turn the knob counterclockwise, when it is actually clockwise. When we contacted the host, we were met with aggression by her husband who raised his voice at us despite the host being at fault for providing the wrong information.