We were very happy when we found this accommodation online. Everything looked very neat and hygienic. Also must be positively mentioned that the contactless check-in works very well. We arrived very late and were therefore very flexible. I would describe the communication as "alright".
Unfortunately, when we moved in, we found that the photos were not up to date (the furnishings have aged over the years and, above all, it was unfortunately very dirty). After looking more closely at the reviews, I saw that many were dissatisfied because the host advised all guests to "leave the towels and linens clean. If this is not the case, a fee will be charged". After going through our things, I found that everything was already dirty and immediately wrote to the host (also, the sink was clogged, the refrigerator was dirty, the kitchen counter was stained, greasy and dusty). Immediately someone came and brought us clean things. Im our opinion that person was very helpful and friendly. However, the person then asked us what all should be cleaned - this should actually happen before moving in and be self-evident. We then named some things with the help of an translator (because this person couldnt speak English). After our return, we unfortunately found that not much had changed. The next morning I was annoyed because I asked the host extra in advance if the hairdryer was working. That was not the case either. So, I sat in the house with wet hair for 2 hours... until someone came.
This communication on the subject of cleanliness continued to go in circles, only small things, such as visible greasy stains, on which already stuck small flies, were removed. So, we gave up and suggested to the host to reimburse us 1/3 of the costs - only a refusal followed without further proposals for solution (we are still on it).
It is a pity that this beautiful house does not meet the hygiene standards, which in my opinion are a "must", especially in times of Corona. If it was really clean, this accommodation would be very very nice! We hope that something will change...