The loft itself was even better than I had expected: CLEAN, welcoming, a great place to use as a home base while spending time in LA, comfortable bed, cozy couch, great shower, plenty of drawer space, excellent kitchen, and confidence that I was in a safe and secure building (important for women traveling alone). The free parking was a huge plus and the location of the loft - within EASY walking distance to spots like Bottega Louie, the Grand Central Market and more - was perfect. The best part, of course, was the care provided to me by Alex and her team. They are highly (but certainly not annoyingly) communicative, ensuring you will have easy access and providing you with tips to allow you to take full advantage of the loft and the neighborhood. I travel to LA regularly and will always check in on Alex's properties to see if there is an opening while I am in town. As a small business owner, I commend her for recognizing that treating people well is a key to success. She does indeed treat her guests VERY well.