Melanie was easy to get a hold of, friendly, and very accommodating. The room and bathroom is clean, and the bed is very comfortable. It is a causal place, and you have to share the common space with two friendly cats, one big dog and one cute baby, so set your expectation accordingly. It is very good bargain if you are exploring LA. The location is very convenient since we fly out of Burbank, and parking on site is also great. The neighborhood is not very interesting though.