If you are expecting a home of the stars, clean and accommodating, warning this is not the home for you. Our experience unfortunately was a far cry from our expectations. We arrived after midnight as our flight to LAX landed at 12:30 am. I had communicated this with Ann, and she explained we would need to be charged a late arrival fee. We were to meet Jonathan upon arrival to the home. He was to show us our room and go over house rules. When we landed and could turn my cell phone back on, I had a message from Jonathan telling us to go through the back gate and through a sliding door to enter the home. I messaged him back to let him know we had landed and provided approximate time of arrival to the home.
We arrived to the address and all external and internal lights were off. We used our phones as flash lights, entered the side gate, the first and second sliding door were locked, but the third was open. We entered the dark home and made our way through again using our cell phones as a light. We assumed the last room was ours as the door was open.
The room and bedding had a nasty body odor emitting from it. I figured I would just wash the linens the next day and all would be fine. Exhausted, we quickly went to sleep.
The next morning, we woke around 9:30. That’s when we noted the condition of the home. Dirty dishes in the sink, DOG FECES on the floor, sticky substance on the table, layers of dust and hair everywhere, filthy bathroom, beds seemed to be staged in various places, the pool was filthy, water and ice from refrigerator was terrible (obviously needs a new filter). Not a single soul was there to discuss anything with. We quickly grabbed all of our belongings and left.
I communicated to both Ann and Jonathan that same day that the home was unsanitary and filthy and we would not be returning. Ann provided no response, whilst Jonathan’s response was “Good Luck”.
Warning to others: TAKE PHOTOS! Airbnb will not resolve in renters favor if no photos are provided. Questionable if Airbnb will protect the renters. True VRBO users for years...... Never again will use Airbnb.