PLEASE READ THIS REVIEW TO THE END!!
We were so excited for our stay in LA. However, we arrived and it was like they were not expecting us. The pool that we agreed to have heated was like a swamp, full of leaves and branches. The garden and outdoor furniture was full of leaves and the garden looked terrible. There were dirty tissues in the main chandelier which we later got blamed for as the host goes on the attack and defence when you bring a problem to her attention. We had no running hot water for more than 1 minute and so none of us could shower properly for our entire 5 night stay. The host’s daughter visited with a plumber twice, who agreed that there was a major problem with the boiler. By this time we were 3 nights into our stay. With 2 nights left we were asked to move out! This seemed like a tall order with 5 children in tow!! The host rudely said that if we had traveled all the way from Australia, we could move house!
The host offered no apology. On the contrary she blamed us for her dirty house, dirty chandelier and broken pool. She is polite and lovely until you point out a problem. We were ready to forgive the filthy paintwork on the walls and the lack of adequate lighting in the bedrooms but when our kids were screaming in the showers with shampoo on their heads and soap in their eyes with freezing cold water coming out, it got beyond a joke!
We are on an around the world trip, staying in Airbnb in 6 different countries. We are not fussy, we just want what we pay for and hot water seemed not to be a big ask.
At the time, the host’s daughter offered us $500 compensation which seemed rather inadequate considering how much we had paid in good faith for this accommodation. We are still waiting for that money at this stage. When we agreed on the said refund, the host then started attacking us and blaming us for every possible fault with the house.
If you do not heed this warning and decide to stay in this accommodation, please treat it like a hire car and photograph every single scratch, mark, broken object, dirt, dirty furniture, tissues stuffed in lights, broken taps, broken boiler etc etc etc as you will get blamed for everything if you dare complain.
On the up side, it is big and spacious for families of 7 but one on, you have to shower right?!
Good luck