Well first of all. The owners customer service was very rude. That could be a good starting point to change. We paid good money to be there at least they could do is answer a few questions without being rude. Second the house had a musky wet dirty carpet odor when we first arrived, we found dirty underwear in one of the rooms and found leftover booze and molding bread in the kitchen. Something that can be changed when it comes to housekeeping is checking on the quality of the cleaning. We have many choices when it comes to staying somewhere, the pictures on the ad with the app looked nice but when there at the property it’s very dingy. Personal I feel the cleaning service needs more training on sanitizing a home for guest. The property had complementary snacks that were stale and out dated ,lots of Cobb webs ,the walls really need a wipe down. There is no way we could make this stuff up. We had been looking forward to our stay for several weeks. And for the inconvenience having to find another place cause the property isn’t up to standards That’s a shame. Almost $300 a night the property is over priced. This property will definitely be on our yelp page with a very bad review.
Also they asked for pictures and we immediately sent them and they still had the nerve to say that are making this story up to get a free night. That’s very unprofessional. We are both well off and not in need of anything free.