The ONLY situation i had was where the sofa bed inside wasn’t clean looked like cleaners never actually pulled out the bed and cleaned inside so we didn’t use it instead bought a blow up mattress… cover n some sheets weren’t all that clean BUT as soon as i reported about the sheets they Quickly brought clean linens… i had an issue with getting inside the building (My fault) but Patrick stayed on the phone with me until i figured out he sent me a video and even tried to FaceTime me and it was like 2:00am Patrick was patient and veryyyy helpful so OVERALL the communication the stay the apartment everything was AWESOME I’ll definitely recommend and use them again !