Cheryl was very responsive to any of my questions/needs, and my entire check in and check out process was quick and efficient. I spent a month at the airbnb and really enjoyed my time. The outside patio and lounge area is great, and the enclosed parking space with the metal gate is great to have. You feel really secure inside. As others mentioned, this is directly located in an alleyway so just need to be mindful if you will be walking in or out at night. I never felt unsafe or had any issues. On Mondays, the gardeners do come very early which I was not aware of so just be prepared if you think someone has entered the grounds! The bed is really comfy and the AC/heat unit is an added bonus.