I am a young woman who felt incredibly unsafe here as the female roommate I shared a room with was possibly homeless and carrying weapons such as pepper spray and a hammer that she laid out on her bed. After reporting this issue to the hotel in a respectful manner, they let me check out early without an apology and I haven’t yet received any kind of refund offer yet. I’m guessing I’ll have to call and demand a refund instead of handling things respectfully? I’m shocked at how poorly and unprofessionally things were handled in this situation by Freehand specifically.