The listing description accurately conveys the charming appearance of the guest cottage, period neighborhood setting and ideal property location suited to Pasadena sight seeing and day tripping. The landscaped grounds are beautifully planned with lovely plantings and maintenance. The stressors that we experienced during our stay and which unfortunately persistently detracted from our time at the property could perhaps be characterized as communication failures. During our stay our hosts were initially absent from the city attending a funeral. On the first evening of our stay, after returning from an evening at the theatre, the fence gate "door latch" broke and we were locked out of the property. We were stranded and unable to reach our hosts via Cathy's telephone contact. Had we been provided with a local or neighbor emergency contact number for assistance we wouldn't have been stranded. Left with no other choice, I had to climb an alternate fence in the darkness in order to gain access to the property. Further, by the following day, if an alternate local contact had been provided, I wouldn't have had to intrude and trouble them to advise that the toilet in the cottage wasn't flushing properly and that it would need proper attention. In addition, I had already made two separate email requests to inquire about access for my husband to use the swimming pool as required by Cathy and Hoss's house rules. I did not receive any response to either of my requests for my husband to use the pool. On March 28th believing that Cathy and family were still absent from the main house on the property I was concerned when I noted personal items on the swimming pool deck. I failed to receive any response when I emailed Cathy to ask if she was aware of this. On March 31, on our day of departure, I wrote to Cathy to advise that an unmatched chair placed at the dining table had failed under my husband's weight. My husband is a senior. Although I contacted Cathy to apologize, accept responsibility and offer to replace or repair the chair I received no response from Cathy or Hoss to follow up re settlement or to inquire about my husband's state. After our "lock out" incident on the first evening, Cathy and Hoss were very generous to offer us an extra night stay without charge for our trouble. We accepted the offer. The lack of communication of appropriate emergency contacts and unresponsiveness from our hosts left us feeling stressed and uncomfortable at times during our stay. I feel that going forward, issues as they arise might be more appropriately handled by an appointed housekeeper/concierge. In addition, certain proactive routine maintenance and house keeping would serve to address or eliminate issues for the comfort of all parties.