Customer service could be better. I had very slow responses and multiple times just no answer. I think they could do better to make sure the guest has a comfortable stay and that includes doing things one asks for safety precautions during these times. The place is old and yes could use a little remodeling like the previous reviews mention. The furniture is old and worn and has seen better days. The view however, makes up for it all. Best view I’ve seen in the hills so far.