Unfortunately I would not recommend this property due to several poor experiences. Prior to my stay I had reached out to whom I had believed was the host to clarify some questions. It soon became clear that the “host”, James, had contracted out services of his listing to a property management company that was unhelpful and lacked basic customer service. The questions I asked prior to my stay were met with canned, automated responses that did little to answer my questions despite asking intentional questions.
Upon arriving to the listing, I was dismayed to find the parking was down the street, no where near the lobby. I was instructed to park in temporary parking to retrieve the parking pass, then drive my car to the garage and walk to the unit. Arriving around 9p this was concerning especially considering the amount of homeless population in this area. Traveling with my medically fragile infant and his various life saving medical devices, I became quite concerned about our safety and reached out to cancel the reservation without stepping one foot inside the lobby. I proceeded to request my reservation be cancelled and partial refund be given considering the late cancellation.
Despite several emails documenting my explicit request to cancel the reservation, I received more canned responses from at least 6 different individuals that were not James who at no point acknowledged my request to cancel. I reached out on several occasions to resolve this issue directly with the property management company who continued to insist that proper processes were not followed despite my apparent emails documenting my requests. The property management company was unwilling to work with me uphold the rules set forth regarding cancellation.
From the accommodations to the customer service the entire experience with this listing was extremely disappointing. For these reasons I cannot recommend this property to anyone.