Nancy met us at the apartment during check in time and gave us a full tour of the place showing us where everything was and reassured us that it was all ours. She also checked in a few days later via text to make sure all was well. The apartment was just as we expected based on the pictures from the listing. It is a beautiful space filled with windows that provide amazing light all throughout the day, great art, comfortable beds, great appliances (including washer/dryer) and everything you want during a getaway including peace and quiet. We loved the small building it is located in and its charming courtyard.