Cara was super responsive to text. We appreciate the thoughtful touches for the kids such as the large buckets of Legos, the marble run, the magnetic tiles and the large variety of books! I love the 3 beds and large TV on the top floor. Linens and dishware were clean. The upstairs does have a sloped roof and sometimes we did bump our heads lightly on it. Cara put caution signs there but it’s easy to forget, especially at night. The heat worked well for upstairs and downstairs. The bathroom rain shower is nice, but a bit harder for young kids to shower. The bathroom is downstairs so a little inconvenient especially if one needs to use it in the middle of the night (and stairs a little steep). But it’s all mentioned in the description. The driveway is a bit narrow and the house is behind the main house but we were able to slowly drive our minivan past the gate and lock the gate so our car felt secure. But since it rained it was an extra step. Overall, our kids loved it and we did too.