My boyfriend and I booked this Airbnb for one night, 6/26-6/27 for a Khalid concert at 7:30pm. We arrived in the area at around 2:20pm and had messaged Alex on the Airbnb app prior to the arrival that we were about 20 minutes away. However, she did not respond until we called her at 2:45pm. On the phone, Alex told us we should have called a day prior to notify her of when we would be arriving. The listed instruction is to “call prior to arrival” which is not specific enough to when we should call the host. Alex assumed that since we were going to a concert, that we would be arriving later in the day. However, the listed check in time is 3pm-7pm. If that is the listed check in time, Alex should have been prepared for guests to show up any time during the listed time frame. Alex had also told us that she was unavailable at the start of the check in time because she had scheduled a dentist appointment at 3pm. Alex then called us around 4:30pm stating that she would not be able to meet us until 5 due to heavy traffic coming back from her dental appointment. We wasted nearly 2 hours of our time until we were forced to cancel the reservation and book a hotel in order to be ready and on time for the concert.