Sasan was very helpful and always easy to get a hold of. Don't even get me started on the attention to detail he puts into this place. Everything looks new! The room is very well sound proofed. You have complete control of the temp of your room with a remote. Even the ceiling fan/lights have a remote. The sliding glass door is nice when you're bringing in your luggage late and don't want be noisy. I would recommend paying to park inside the gate.