When we first arrived at Klaudias home, she messaged to ask if we could come 15 min late because the cleaners were still there. I told her not a problem because we would prefer it to be as clean as possible! Then when we arrived I was expecting it to be very clean since the cleaners just left but it really just wasnt. The fridge was dirty and had fruit flies all over the bottom. There were spills in drawers and on cabinet doors, etc. I decided we werent going to be doing much but sleep there since we had a vacation packed full of activities so it just didnt matter that much and we decided to stay. Be aware that the house has multiple air freshener plug ins so if you have allergies like me, this will present problem. We collected them and put them in a drawer but the more days we slept there the sicker I got. I kept thinking it was from the air freshener but on the last day, I spotted a cockroach in the kitchen. This caused me to look closer as I am very paranoid about bug infestations and I found quite a few more. I let Klaudia know and she called out an exterminator on the weekend and agreed to refund my cleaning fee. I was then notified that I had to empty all the cabinets for the exterminator. This took about 2 hours with all three adults in my house working non stop to do it. As we were emptying the cabinets, we found a dozen or so full cockroach traps at the back of the cabinets which would indicate that she was aware of the problem and continued renting the property anyways. I was then notified that the exterminator would be there at almost 4pm and we needed to wait for him. She also let us know that we would need to remain out of the residence for 4 hours after the treatment, the exterminator told us 6 and that would take us well past bedtime for our kids. This took up the entire last day of our vacation cleaning, emptying cabinets and waiting for the exterminator. The more I cleaned the more bugs I found and at this point I decided it would be impossible for me to get any sleep here and with the long drive home the next day, I needed as much sleep as possible so we let klaudia know that we would be moving to a hotel for the night. She offered to refund the night I was spending at a hotel. We talked at length to the exterminator while he was there and he indicated it was a major infestation with much evidence that they were poorly trying to control it. He gave me a long list of things to complete to try and prevent the cockroaches from traveling to our home with us including rewashing 6 peoples worth of laundry, washing and drying stuffed animals, bedding and pillows from home, souvenirs we had bought people, etc., deep cleaning our car, sealing anything that cant be washed and putting in the sun, ziplock bagging electronics that cant be heated or washed for a week, and more. It took me several days after I got home to complete everything which left a car out of commission until it could be fully unloaded in a safe way. I requested a refund to compensate for the loss of vacation time, cleaning at her home, and also the expense and time of cleaning once I got home. She declined and stated that if we had found them the first day she would have offered a full refund like its somehow better that I lived with them for 8 nights, getting sicker and sicker from being allergic to them and then had to do a boatload of work because I didnt not discover right away. I honestly would have been willing to negotiate an amount but the cleaning fee and one night we left did not feel sufficient.