Angelina was quite prompt in her responses and allowed us a discount for some of the things that did not work properly and missing things that should have been there. We needed to extend our stay and she was nice enough to adjust the rate for us. The biggest hang up we had was the AC was unreliable. Since our visit was in August, it was pretty tough to handle. Our host did bring over some fans to make it more comfortable. It's a neat place in an quiet neighborhood but could use a couple of improvements.