Check in was fairly easy. Even though pictures were provided of apartment, we still needed to ask for directions to locate it. One incident that occurred while our stay there, was that my family and me were in the pool while management told us that the pool could only be used by appointment, due to COVID-19. We had to leave and that seriously upset and embarrassed us. It was disappointing since that was never communicated by the host. Our main reason we booked this Airbnb was for the pool. Another thing is that host warns you that if any sort of complaints from neighbors are given she will kick you out. Just an FYI, the neighbors were the ones that are loud and can clearly see they were hoarders since the balcony were next to each other. Also, we were under the impression that the apartment had air central and it only has air conditioning in the living room. The bedroom has a fan, but it did get hot at nights at times.