From the time we decided to book to the time we left Tracey was sooo good to us!!! Especially with the COVID19 going on and us having to switch dates and worried about things being open. She would keep us updated and let us switch our dates no problem. Even when I had a million questions she never acted like I was a burden or bother. She left special treats for our little family and literally had EVERYTHING we needed! We will definitely be staying with her again! 💓