This review addresses the very poor and lackluster customer service from this host. We had a 40+ night stay booked and after 4 nights, there was a lot of rainfall which caused water to leak in the windows, down the walls, and begin pooling on the living room floor. When we reported it, we were told the same thing even after calling and messaging many times: “we are making our local team aware of the issue”. Nearly 48 hours go by and nobody calls or comes to assess the property damage. We could not stay in the property for safety reasons and the smell of mildew began to form. Host was so unresponsive that we had to call Airbnb directly to cancel the remaining 36 days of our booking and refund our money. I understand the rain/leaking was out of their control, but simply terrible customer service as we had to make our own accommodations for 2 nights when the property was uninhabitable. I feel very sorry for the actual owner of the property as the host isn’t caring for this asset.