An honest feedback:
I had a reservation booked to stay at this home and communicated with the hosts I was unable to attend due to a medical emergency.
Their cancellation policy allowed me to cancel by 4 PM the day of to receive my cleaning fee, taxes, and 50% deposit back on the remaining nights outside of the first night.
I requested a change of dates as I postponed my work trip to later in the month and offered to book an additional night at their home as a courtesy for helping me with my situation. Their calendar had the majority of days available that month. I also asked support to reach out to them regarding the matter
They read the message but chose not to respond until 1 hour past the check in deadline that would have allowed me a partial refund of my deposit. I notified them of the situation but they no longer communicated with me. I asked them for at least my cleaning fee back since I was not going to be able to stay in the home - therefore making no mess - and they refused that as well and I was stuck with a service fee, taxes, cleaning fees, and my entire reservation because of their greed.
All in all, I didn’t stay at this home so I can’t comment on the details, but I wanted to make any future AirBnB guest aware of my situation and the morality of the host if you are ever in a situation similar to mine. There was a major lack of communication and after being on the platform for over 10 years and over 35 AirBnB bookings, this is the first host who was unwilling to accommodate and communicate with a guest under unforeseen circumstances especially when I was offering to book additional nights in the future.