They very kindly approved a repayment from Airbnb when we notified them three days before that we were going to be a day late. Another positive was that the apartment was clean. Good towels and sheets. Place was also quiet and conveniently located. There were a few items in the fridge and cupboards that were left by others or stocked by the host (salt, butter, ketchup, etc.)
But their lack of availability was a big drawback when I tried to text, phone, email them about issues with the stay. they just would not respond except once to tell us to make sure we shut off the AC when we were out. I alerted them to the fact that the air mattress leaked which eliminated one of the five sleeping options. Adult brother and sister had to sleep in the same bed. not a disaster but not what we paid for.
Ice maker was broken. One burner on the stove malfunctioned. Ants and a trash can that did not close properly. Vertical blinds whose louvers were varying lengths. a parking space (one) that was so small my mid-size sedan could not fit. I think I would not write any of this if they had answered my calls, texts, or emails. so, all of this is fixable with a bit more attention from the hosts.