Gorgeous building; staffed with genuinely kind, attentive on-site staff.
Unfortunately, this particular apartment receives minimal natural light; is stationed directly over the ramp leading from the porte cochere to the underground parking garage; and uses low quality, “cheap-feeling” furnishings.
Add it all up… and it feels more like you’re staying in slightly better-than-average college dorm room, vs. a luxury one-bedroom apartment; and the owner/manager of the listing seems uninterested in upgrading the interior space to match the quality of the building, or the kindness of the staff.
Service was also disappointing.
The company which administers the AirBnB listing (MySuite) appears to be a subsidiary of the management company which owns the property (NMS residential); which has been optimized to provide a “sense” of high touch service (e.g. through quick replies to messages on the AirBnB page)…
… while disempowering the customer-facing service representatives from actually solving customer problems, thereby minimizing the building owner’s expenses (it’s cheaper to reply to a text quickly and “make the customer feel heard,” than to invest in solving the problem”.)
To wit: when I arrived at the property, it was missing a few basic kitchen supplies (eg. A frying pan; a chef’s knife, etc); and it took dozens of messages on AirBnB to convince the (hard-working!) CSR’s to replace them for me (and, for the benefit of future guests).
I encourage other travelers - especially business travelers - to avoid MySuite listings at NMS Residential properties if they want a genuine “home away from home” experience.