I give this home 2 stars because it is a beautiful location with excellent views and the home was sufficient for our needs. I dropped 3 stars because of extremely poor communication and unfair treatment that we endured. There were issues during our trip. For one, the door code refused to work one night and we waited over 2 hours outside/in the car with our little kids before someone could come and fix the issue (there was no nearby back-up plan to address this issue). Secondly, there was a septic tank backup that resulted in us not being able to stay the last night of our reservation because there was poop water that overflowed into both bathrooms. The host said she would compensate us for the missed night as we had to get a hotel. She then turned around and charged us a cleaning fee for the damage WITHOUT even a conversation or any communication and DESPITE the fact that we had explained to her that we do not use/travel with wipes and only flushed tissue down the toilet.
Please note that the upstairs and downstairs units are connected and there had been a party upstairs the night before (we explained all this) so this sort of situation could recur and anyone could get blamed.
The failure to communicate was the biggest disappointment of the whole situation. 😒