This was overall a frustrating experience. While this is a great deal for LA (this is near Santa Monica but officially in LA), we had numerous issues with our check-in, causing us to waste hours of our trip. Not all guests have had the same frustrating experience, as the prior reviews show, but I would warn folks you may have the same issues.
After being told our room was ready and check-in would be done virtually, we requested an early check-in. We were then told we had to pay an extra $25+tax to check-in early, despite this fee not being mentioned in the listing and the room already being ready (not sure what the fee is for, besides a way to extract more money from guests). I'm unsure if there are other hidden fees.
They also requested we pay this fee outside of the Airbnb app, which is not aligned with Airbnb's best practices for payments and potentially unsecure.
The room we received was much smaller than the photos. The listing mentions the layout may be different, but does not mention the room may be much smaller.
The day of our check-in, we were requested to provide additional information in the Sonder app, despite us already doing so a week ago. The link that was provided by Sonder to share our additional information online took us to an "early check in" payment page, which we had already declined. Despite declining and it being 4 PM (time of normal check-in), we were not allowed to provide our information without paying. After raising this concern to Sonder in the Airbnb app, we got zero response (they did eventually respond...at 4:30 AM the following morning). Instead, we had to call a Sonder customer service number multiple times to get this fixed and finally check-in.
The listing mentions a form of ID is required, which is understandable. They do not mention that they also require a 3D face scan to be provided as well, which I've never had to provide in an Airbnb before and I can only hope that this is not shared with third parties or sold.
Once we were finally checked in, there were a couple minor issues (slow wifi, soap dispensers not working well in the bathroom, loud noises from the hallway at night, not enough outlets for working remotely), but nothing major. The free parking garage was convenient, beds comfortable, room clean. The location felt safe and was within walking distance to a Starbucks and multiple food options. Only a 10 minute drive to the heart of Santa Monica.
I would recommend this space if you are looking for a great deal on a decent hotel room and are willing to put up with a host that responds sporadically at best when issues arise.