Shirelle, was very responsive. During our stay there was an issue with one of the showers and was offered a repair person to come the next day. We declined due to our short stay but appreciated the willingness to get it done promptly.
The location entrance is a little challenging because you must park in the street. I am familiar with Los Angelos so I know that this is common. But i herald from an area where this is not so common and it is disorienting being solo car parked on the side of a busy street, not from within the neighborhood. But once we got it down there were no issues.
The house was tidy and comfortable. We did not cook, but I am sure that the kitchen would have been great if we had stayed longer.
The baby accessories were VERY helpful as we had a 10 month old with us.