I didn't actually meet Andy as he was away whilst we were visiting but his team took really great care of us and made sure we had everything we needed. The area isn't the best but it's not nearly as bad as some of the other reviews imply; I'm a single female and I stayed here for 2 weeks with my 5 year old daughter and we felt pretty safe! There are some great food places close by and easy access to the interstate etc. Definitely recommend!