As others have noted, the check-in process is complicated, best to do in daylight and give yourself plenty of time. Customer service is minimal. We had a 12 day stay, and were given minimal supplies (1 towel per guest, 3 dishwasher pods, minimal shower gel & shampoo.) When I requested more, basically they were unable to provide. Location is great. Space was good for our party of 5 adults. We did have to hear garbage trucks most mornings though.