Silvio was very easy to work with. We just texted back and forth. Easy breezy. The music downstairs on Friday and Saturday night was very loud for sure so be prepared. It kept us up for a few hours on Friday night, Saturday we didn't mind since we were out anyways. It was great to be able to bring our little chihuahua. My only other comment is that the flooring was kinda wacky. The wood flooring was bouncy which felt a little odd and the kitchen tiles were broken. The unit was clean, the bed was comfortable, and it had towels and soap which was nice. We would stay there again if we knew we were going to be out til the bar closed downstairs. :)