The place is managed by a company and they have multiple properties that being said they don't get back to you until a few days into your stay my issue was the rodents in the attic and didn't have any hot water for 3 day to the credit of Charlie he did send someone out but the first guy said he couldn't legally turn on the boiler do to a possible electric fire or gas leak the second person turned it on regardless of the sign posted my only use for this was sleep I was in town for a work event the thing that bother me the most was that "if you knew there was problems why did you stay" and he's right but working 12 hour shift last thing on my mind was finding and dealing with air BNB Charlie said he would take care of it and would contact higher management so I took it as he will take care of the rodents in the attic so I don't drag on book at your own risk they don't check if anything is working but rest assured they will message for extra fees if something is out of place