Phyllis was very nice. Unfortunately our stay was very short, we were in and out very fast so we couldn't enjoy all Phyllis had to offer. She had coffee ready for us in the morning that we weren't able to enjoy. She had clean towels and bedsheets and a very clean bathroom. She was very accommodating to all our needs and let us come and go as we pleased. Highly recommend her for anyone looking to stay in the Burbank area.