Lovely hotel, amazing location, it’s too bad the customer service is sub-par :-/ This place has all the makings of a 5 star hotel, it just has poor service and that’s why I rated it low.
Before arriving, I called front desk to ask a question. No one ever picked up. When I arrived, I told them at check in I called. The person checking me in glanced at the phone for a few seconds in silence, and then continued check in like nothing was ever said.
As I was packing up to leave the room, there was a knock on door around 11:40am. I thought it odd since I had a Do Not Disturb on doorknob. I ignored it first time, however they knocked again 2 minutes later. When I answered door, a gentleman with clipboard asked if I was checking out. I told him I was. I thought it odd since check out wasn’t until 12pm :-/ plus Do Not Disturb on the door. Weird. I told them at front and they apologized.
This place has a great location and rooftop views, room was great. Service was very subpar.