We were in a real bind when Hotels.com cancelled my mom's confirmed and guaranteed reservation the DAY BEFORE arrival. Lucky for us, Jane came through by approving a request quickly.

The space was quiet, nestled into a quiet canyon above Venture Blvd. in Studio City. This was my mom's first experience with AirBnB, and although she was hesitant at first, she really enjoyed this guest house. She appreciated that shampoo and conditioner were provided, and the house was equipped with cable tv, outside lights with motion sensors (for navigating at night), and an easy-to-use keypad entry so no keys were needed (or possible to forget or lose in a purse).

Jane checked in several times throughout the stay to make sure everything was okay, and her daughter stopped by the first night to check in person.

Everything worked out great!