We never experienced the room since he called us 6 minutes before check in time to tell us he overbooked. He was not professional in any way. What was he expecting when he ruined the weekend plans of 2 people who finally had a weekend together? My and my partner barely have time together since our shifts overlap, and we were looking forward to try this place. Saying “what’s done is done” and expecting me to smile back at him is definitely not the solution. Neither is slamming the door at someone’s face when they want an explanation of the refund procedure.