Nina was very friendly and welcomed us warmly. She and her colleague, Kevin, were busy cleaning when we arrived. It was not quite ready in time for check-in, but they were very accommodating given the circumstances. She allowed us to store our things while they completed preparations and our group went out to dinner. All the amenities promised were available and Nina was happy to assist with anything we needed. She gave us a comprehensive tour of the home and explained how everything worked. Overall, a very nice host and a very positive experience!