Checked in late at night (1130pm) which Ben is aware days before check in date. Upon arrival no instructions were give on how to self check in, place was not clean at all, sink had some left over food, trash was full with box of pizza on too of trash can, bathroom was not cleaned, used towels(wet) still hanging, bed linens were not changed. If we only checked in earlier we would just have left. Ben offered to refund cleaning fee, but I want a full refund. No respond from Ben and still no refund even for the cleaning fee. Will never come back to this place. And this are the reasons why airbnb should stop operating and give back the places for family to rent out.