We were only there for one night, but Beatrice was very nice and helpful and responsive to our messages. We never met her, but her instructions were simple and clear. The room was very nice and clean, though we were surprised to find out that the bathroom was shared with other Airbnb guests, not with Beatrice. Still, the bathroom had two doors that both locked from both sides, and it was never an issue. Overall, a very nice place; would visit again!