Colin was great and very quick to respond. There was a power outage on the area (Not the host's fault). We reached out to airb&b customer service and they did not do anything. Thankfully after reaching out to Colin, he was able to keep us updated and even helped out during our stay to ensure that we had a great time. The place was great, clean, and exactly what we were looking for. Additionally, it was on a very convenient location to visit all the hot spots in LA.