Vanessa’s house was beautiful. Clean, all amenities needed were available. My only comment for improvement was the communication. The emails were not personalized at all - they felt copy/pasted. I prefer airbnb over hotels for many reasons but one of the reasons is the personal communication/relationship with the homeowners. While we live nearby in the neighborhood, our parents stayed there while they were in town visiting for three nights. After their first night we received not a welcome email but an email reminding us of our checkout date and time. Then after the reservation was complete we received another automated email saying they hoped we enjoyed our visit to Los Angeles. Were it more personal they might've mentioned that we actually live here (and are neighbors) or hoping our parents had a good stay. I did send a personal email including all those details the day before our reservation began, which I didn’t receive a reply to. The communication style feels more fit for a business traveler that doesn’t want personal contact, rather than families or others that may prefer a warm welcome to their home. The house itself was very comfortable, clean and as advertised.