Sam was very friendly and very responsive in all his communication. Checking in was a little tricky for me as I hadn't used a KeyPass before and the notification I received asked for a passport (Sam told me a driver's license was fine) and additional information prior to checking in. What I didn't know or realize is that you had to be RIGHT next to the KeyPass to do this as I was about 15 miles away when I read the notification and started doing it. It wasn't working and it was very frustrating but finally, Sam said we had to be close to it and then I realized, "no wonder it isn't working, I'm not right by it!". Once we got to the condo, it was easy. The condo itself is 2 blocks from Hollywood BLVD and 5 blocks to The Chinese Theater...you are right in the heart of the downtown area and although there are homeless around the area, I never felt unsafe as there are a lot of people walking around at all times of the day. The condo is quite large and everything seemed to be in working order. Floors and the rug were a bit dirty but the bathrooms and counter tops were all clean. It has two patios and it would be nice if they had tables and chairs so you could sit outside and enjoy coffee or wine. The beds were comfortable and the HVAC did a great job heating and cooling (it was 80 degrees one day and 52 degrees another!). It's a huge plus to have a parking garage with dedicated space. We needed some additional items such as pillows and a blanket and Sam had those delivered almost immediately so he is very responsive. The only item that was not the fault of Sam was the walls and floors are pretty "thin" meaning you could hear people next door (or above?) and you could hear people moving the table and chairs or walking around with heels on upstairs. If we came back to Hollywood I would probably look again to see if this condo was available to rent.