The house was clean and Yen was quick to respond until recently. She has very very stringent rules so make sure to read them all before going. Upon our arrival we couldn’t get into the house because the passwords were changed but that wasn’t the most frustrating part. The master bedroom sliding door was shattered and glass was everywhere. I immediately let yen know which was 1 min after we had entered the house. She apologized and promised to give us one free night. Not only did she not refund us that but she also kept our $300 security deposit. Very frustrating because we were only in the house to sleep and didn’t touch hardly anything. She was nice until something went wrong and then took the problem out on us and kept our money.