Instructions for check in were incredibly vague and it was unclear how we were supposed to enter the property. We arrived shortly after 11 and the host came to the door and would not offer any help aside from saying she had already sent us the instructions on the app. Upon attempting to enter, the code did not work and and door would not open. The host returned and immediately insisted on seeing my partners ID. Her ad stated that pets cost an additional $20 however she immediately said our small elderly dog would not be allowed. We said that we obviously could not leave him in the car. She would not allow us onto the property and became belligerent and yelled at us when I asked for a refund considering her ad stated that pets cost an additional $20. She said this was a nightmare and that she needed to sleep despite the ad saying they were available 24/7 for questions and requests. We left as she yelled at us from her front step and had to find a place to stay late at night with after a long day of travels. I have never had a host treat me so terribly or directly contradict what her had says. The episode triggered an anxiety attack for my partner and we didn’t arrive at our eventual lodging until almost 3am. People should not list their properties if they are not prepared to honor their advertisements. I am absolutely appalled and will be contacting support.