Fay is very kind and responded quickly to any of my concerns. The check in was very smooth and easy. She also allowed me to check in earlier. The room was very clean and it was nice to have a TV setup with Netflix but no cable. The reason's i can't give this place a 5 star review is because there is no parking and you would need to park on the next street. No windows and no circulation. I couldn't get any sleep most of the time because next door neighbors were noisy.