Martine was so sweet! She was excellent at communicating and was very nice. We stayed here during our honeymoon for a couple nights and she went above and beyond with getting us champagne. The place was very clean. It was perfect for the 2 of us. The best part was the location. We were able to make it to universal studios within minutes and to many places to eat as well. Thanks again host for making our trip special and stress-free.