Jay was very responsive whenever we messaged him. My group needed a place near LAX to rest for just 1 night after Coachella weekend. In that context, I think it served its purpose. Modern, clean, well decorated. If you are staying longer, it’s good to note that the parking is a bit tight if you have multiple cars because it’s located at the end of a row of houses and the kitchen only has enough sets for 4 people’s use, so I wouldn’t recommend it for a group larger than that even if you could fit comfortably. The outdoor space and access to washer/dryer was nice.