It was a bit confusing checking in but once we got it figured out it was fine. Herlys communication was great and very fast. It was a good location, lots of food places and stores nearby. However, upon checking in there was trash left under the bed and we found the silverware was dirty and had not been washed. There is also a bug problem. You do not see them during the day but at night upon going to the bathroom my daughter had noticed there are bugs, I believe they are roaches but not to sure, they are huge. Very disappointed because ive read multiple reviews and did not see a mention of bugs.