THINK TWICE BEFORE YOU STAY HERE
My daughter and I are long-time AirBnB customers and have had many wonderful stays with Superhosts, whom we deliberately seek out. Unfortunately, our experience with Enid was anything but wonderful.
We booked a one-month stay with Enid. Upon arrival, we found the check-in instructions were outdated. The key was not where indicated, but we figured it out. In addition, the pictures of the unit on Airbnb looked pristine, but the unit has fallen into disrepair. We found paint spots on the walls, rusted cabinet fixtures, and furnishings that were broken (night stand doors, mail slot, and bathroom door hook). These items, while disappointing, were not showstoppers; that came on day two, when we found an ant infestation in the kitchenette.
Enid agreed to refund our money, but she still charged us for two nights and the $200 cleaning fee. Rather than showing concern over our inconvenience, her priority was rebooking the unit so she didn't lose any money.