***PLEASE READ BEFORE YOU BOOK THIS PLACE! 100% disappointed. I would not recommend this place.***
My mom and I needed a place to stay that was close to Providence Holy Cross Hospital so we could visit my dad who was having surgery. We booked this place as it was very close to the hospital.
After a long day of sitting in the ICU waiting room, we were looking forward to getting some rest.
Everything went wrong from the start.
1. Door did not open with the code that the host provided. Had to call Ernesto multiple times. He finally had to give us a different key to get in.
2. The moment we walk in - the smell is unavoidable. Smells like a old college dorm with dirty adolescent armpit smell with a side of mold.
3. Towels are filthy. Linen is almost yellow from stains. The old couch had oil stains all over it. (see pictures)
4. Tons of rotten food unwrapped in the refrigerator. Sponge in the kitchen sink looks smells of mold. (see pictures)
5. TV and internet do not work. No reception at all.
6. Curtains - barely enough to cover the windows.
We tried to stay on the bed when both my mom and my eyes started to get itchy. That was the last straw. I called Airbnb within hours of checking in and told them about our situation. They asked me to contact the host for resolution. I informed the Airbnb rep that I did not feel contacting the rep could help the situation and that I would be leaving.
The Airbnb rep told me they would cancel the reservation and work on my refund.
My mom and I checked into Airtel Hotel which was a bit further from the hospital but cheaper and 100% cleaner.
A few days pass and I receive a note from Airbnb that the host will not honor the refund. We booked the night for 3 days...ended up staying for 3 hours and still have not received $1 in refund.
This was my 1st and last Airbnb experience.
I came home and removed anything that was near the bed in fear that I brought home bed bugs.
I cannot believe this place has such good reviews.
I hope that my review helps others do more research prior to booking with Airbnb.
We feel very wronged in this matter.