This apartment is cute and has a great location being in a cute neighborhood, next to two grocery stores and the ability to walk to lots of nearby restaurants. Secure building and beautiful view from the two balconies.
However, based off the other reviews, I'm guessing this was an isolated incidence, but it was extremely inconvenient and worth mentioning. Check-in instructions indicate that once we arrive to dial a code on the call box that will be directed to our hosts cellphone. We dialed and the call box went to voicemail. We tried again then decided to call the host on his actual cell phone number, sent him a text and an Airbnb message. No response and after about 30 minutes of waiting outside, we decide (with our luggage) to get in another Uber as we don't want to make it obvious we are waiting outside his building to get into an Airbnb. We ended up going to a Starbucks and waiting to hear from him as we really didn't have anywhere to go, especially with our luggage. We were able to get in touch with Airbnb help center and after 2 hours of waiting we heard from our host that he decided to "catch a last minute flight" so he didn't receive any of our calls, etc. I understand that he wasn't receiving calls while being on a plane, but we had no knowledge of him being unavailable, especially since we hadn't checked in yet. The whole thing was super unprofessional and once we did get in contact with him he wasn't apologetic. Put a pretty big damper on our day. Once we got in, the apartment itself was cute and a great location, so that is really the only reason I gave the stay 3 stars instead of 1. Airbnb was also really helpful and prompt in communicating with us on the issue, which was very appreciated.
In addition, we had to cut our trip short by a day to make it home to attend a family member's funeral. Unfortunately we had already booked the Airbnb before knowing about the funeral, but I sent a request through our host to see if he could refund us for the second night for the given circumstances. He was unwilling to. I understood as it was a non-refundable booking, but after the check-in experience we had and him making us wait to get into the Airbnb, it seems like the least he could do is refund us for the second night that we couldn't even stay for.
This was most likely just an unlucky experience, as other visitors have not mentioned a challenging check-in experience, but even after getting in and seeing how cute the apartment was, we would not stay here again given the experience with the host.