So this is what happened.
I sent a request for the booking - Airbnb said it’s not for kids, but that I could send a custom message request - so I said I would like to book with my 4 year old, who is at an age where things do not need to be baby proofed. He then accepted the reservation.
Later he calls saying due to a “glitch” he didn’t see the 4 yo message and accepted the reservation, but that it’s not safe for kids and worried about the noise she’d make. I had just moved my last piece of luggage for a 30 day stay there.
So he advises we both contact Airbnb which is backed up. So I consider staying there until it gets resolved and the Internet is broken so I decided to leave because my daughter (not with me at the time) wouldn’t be able to stay there and the Internet was also not functioning for even that night while I’m figuring this out. It’s about night time at this point.
So I leave and he constantly messages me telling me I have to cancel the reservation. According to Airbnb’s site, I would forfeit my right to a refund if I did that so I didn’t, and he constantly argues with me and tries to convince me to cancel since Airbnb is slow to respond. He doesn’t want to cancel because he would get penalized.
This was the worst experience I have ever had with a company. Maybe there was a “glitch” and maybe he didn’t read the message before accepting, ill never know. How he handled the situation after the fact trying to pressure me into cancelling the reservation even though it goes against Airbnb’s recommendations is completely unacceptable and even if you like this property I hope the lack of internet and the unprofessional behavior make you reconsider doing business with someone like this.