Maggie was great in communicating. I tend to be low maintenance as a traveler and she accommodated my needs when it came to "check in" as I stayed in her spot for a work event. When a text was sent, I got a quick reply. The space was as advertised and everything that I needed. A perk or surprise was the coffee maker with coffee pods and creamer! SCORE! I will definitely stay here again as it was close to my work event and the sleep was comfortable and quiet.