We've been using Airbnb for quite a while now and always do our best to be honest and kind when writing reviews. We picked Zack's place because most of the reviews seemed OK and the location which was 5 minutes from Venice Beach and 15 minutes from the airport.
At first Zack's communication was quick and he seemed helpful and the location was great. We got a last minute note saying that he wasn't going to be there but that his neighbor upstairs Emily (who was AWESOME) would help if there were any problems! He also left us some balloons for our an anniversary! Which was very nice.
Upon arriving we were aghast at how Zack left his place for us. It was VERY messy, dirty and smelled of mold and some other things. We came to find out that the other smell was cat urine which was all over the living room in front of the TV. I did not see the cat urine but felt it as I walked through the living room! We have pets, we LOVE pets and if this was the only problem, we would not have any problems. But there were many other problems. We went to the neighbor (Emily) and she was awesome and she was very apologetic for the places condition. She did what she could to help. My wife had already cleaned the urine and Emily tried to re-clean it as it still stunk. There were no clean towels, no instructions on wifi or for that matter, no instructions on anything, including what to do with the cat. And MOST IMPORTANTLY it did not come close to matching the pictures he posted on his Airbnb page. We actually have pictures but can not post them here.
We were very disappointed and found other accommodations. Zack was away at a wedding and trying to be nice decided to wait till after the wedding as not to bother him we waited till after the weekend to write him and explain to him why we could not stay there. We had Emily, his neighbor, also explain to him. When we wrote him he was very rude to us and told us to stop writing hiim.... We wrote him only twice and only because he did not respond to us the first time. We asked for our money back which he gave to us WITHOUT any apology or explanation regarding the condition of his home.
We can not and will not recommend Zack's place.