Didn't meet Kelly, but I spoke with her parents and they were very kind and helpful. Having laundry on site was also a big plus. The concern with the location is that there is clearly an animal (mouse?) in the walls that you could hear some nights. Part of the ceiling is covered with paper, which you could hear the animal walk on. The neighbors can be noisy (mostly the dog) during the day, but they respected the quiet hours while we were there.