The bed was comfy. Check in slightly confused me but once I got settled it was easy. The apartment is just as pictured, simple but welcoming and homey :). she was very responsive and very kind, and helped with any questions I had. I think the biggest con for me was the parking. (I loved that there was parking however, one of the nights there was non at all in the designated area and we had to wait for an hour for a spot to open up, in the end we got one but it was a little bit of a hassle.) overall the experience was great and located in a great area to walk around Hollywood and close to lots of stores etc.