Most unpleasant Airbnb experience so far. Booked for holiday for 2 nights with my parent visiting from the east coast and my small dog (hypoallergenic). The host was responsive to messages regarding difficulty getting access and questions. Right when we got in, the kitchen stove, oven and trash had stains/food residue and the floors/fans/light fixtures had dust and pet hair. We kept an open mind because at that point we just wanted to enjoy the time. That night, I couldnt sleep and had asthma attack because of the cat hair-I'm allergic. PSubmitted change of reservation in the AM and host blamed me without asking what happened. Took pics of everything and submitted for partial refund but host says "couldn't open the message" and also blamed Airbnb for lack of response. Twice, Airbnb said it was on her. Shes not accountable/ curious of the guest experience. She charges $126 for "above & beyond" cleaning. Later saw a review from previous guest that she was allowed to bring her cats. Nice.