WOW worst stay ever. I have stayed at over 25 airbnb locations all over the world AND we own 2 airbnb locations as super hosts in Florida. Woke up 2nd night with ants in my hair and in the bed. I got up to see an invasion of thousands of ants coming from two places in the bathroom. It was 6:30 am I contacted host and airbnb helpline. I sent pictures of the ants airbnb and the agent for airbnb told me that it was obvious that the place needed to be fumigated. I should have know of future problem when I found dead ants on bathroom floor on arrival and ant spray under sink.
The host arrived around 7:30 am I showed her ants and she said she needed to fumigate. I asked If I would be refunded as I could not stay she said "Yes" I would be refunded- However she offered NO apology at all. I had to leave at 7:30 am with out a shower, ability to use toilet or even brush my teeth . I had to go to business meeting at 9am this way. I ended up having to pay $180a night in a clean hotel near by.
It was only 2 days later Airnbnb told me the Host decided to refuse a refund! The host claimed to airbnb that I brought the ants! Impossible! I arrived late the 1st night and was gone at 8am the 2nd day arriving back at 11pm. I didnt have ANY food or candy to attract bugs ONLY water and the trash was completely empty. I also pointed out to airbnb that the listing advertise and shows a fridge and micro wave so a guest would have an expectation they could use these items for food that the host was now claiming that having for in unit attracted the ants! Seriously! . I DID NOT fridge or microwave and still invaded by bugs.
Airbnb asked the Host for proof I brought ants but of course there wasn't any trash was completely empty, everything other than bed unused . Airbnb then refunded me. I would like to thank airbnb for having the back of the clients. I was effectively forced out at 7:30 am without another place to go, shower, toilet etc. And this host did NOT stand by a super host policy of providing a habitable environment and then when back on her word later