When I initially requested to book, I was told by Gloria that the Beverly Hills Apt was being rented by friends and was offered the Bel Air. After looking at the pictures, I accepted. Gloria was very responsive up through check in. Once I checked in, I noticed that there were cobwebs with dead bugs on the bottom of the staircase and right next to the mirror on the first floor. Upon further inspection, I found dog hair all over the couches, dead ants in the bathtub, hair from the previous guests (I assume) all over the bathroom floor, water damage on the walls on the second floor, broken blinds, and the door in the second floor bedroom letting in a draft from the door not being able to close properly. I immediately contacted Gloria and requested a refund since my friend and I were not going to stay there. We were told we would be charged a housekeeping fee which I found laughable. I ended up going through AirBnb support to request my full refund. I was highly disappointed since I expect better from Superhosts.