Mark was very helpful, and the check-in/out processes were seamless. The location was great for us since we were in town for a conference at the Loews Hollywood Hotel. The designated parking spot was also clutch. However, the apartment we stayed in is not the apartment in the listing photos. The layout, furniture, appliances, etc. were not only different from the ones pictured, but were also a step down in terms of quality. Regardless, the apartment worked out well given the convenient location.