Rex was awesome! I had an issue with allergies in the place somehow despite it being spotless, and Rex went out of his way to allow me to get out of the stay early and his first and foremost concern was always my comfort.
I had way more trouble with Airbnb making it a huge hassle to get a refund, and Airbnb was super stingy about partially refunding their fee whereas Rex helped without hesitation.
Thank you Rex!