I’ve never had to write a negative review before on here, and I honestly have been hesitating writing this, but for the sake of other renters I think it’s important.
I did want to start with the positive things: the bed was very comfortable. The front room was decorated nicely and had great lightning. There was a cute orange tree outside. It was quiet and secluded. There was a full kitchen and a desk.
When we arrived, we saw a number of very negative reviews handwritten in their guestbook which seemed odd, but we tried not to be alarmed by it.
We then did have a number of issues- the first is that there were many long black hairs all over the sheets and pillowcases, it was obvious so I’m not sure if the cleaners forgot to wash the sheets altogether. We had to change all of the sheets when we first got there, but it wasn’t a big deal and didn’t think it was worth complaining. There were also hairs on the shower walls and towels. Again, we cleaned it up ourselves and just went along with our day.
We soon discovered that the wifi was extremely slow, to the point that it took several minutes to load any page (and sometimes it just didn’t work), which was an issue for us because we do remote work, which we disclosed beforehand. The host told us that they had provided us with the wrong wifi network info. We logged onto the correct network but that one didn’t work at all. The host said they got a new modem recently and maybe it wasn’t connected right.
We then spent 3 days on and off trying to fix the internet. The host was nice and did genuinely try their best to contact the internet provider, but what resulted was us receiving literally hundreds of text messages from the host instructing us step by step on how to troubleshoot the modem and router. We digiligently and patiently spent many hours following instructions from the host as to what to do (reset the router, enter in new login information, reset the modem, disconnect hardware, etc. then repeat over and over again).
We honestly spent the majority of the weekend essentially doing tech support for/with the host. We know unexpected things can happen and we didn’t complain once because we honestly wanted to help resolve it. I know that we were much more patient that the average guests would have been in this situation. But once it got to the point of us missing meetings and losing clients without any end in sight to the troubleshooting, we had to contact Airbnb so we could move somewhere else.
Again, we know things like this happen. But we were disappointed in the way that it was handled by the host. I would have expected that after so many hours of us trying that they would have attempted to send someone out from the internet company to do the work instead of us (we would have gladly left for a while to keep us all safe during covid). The host also knew that on Monday someone would be leaving one of their other units but they didn’t offer to switch us to that one unit until we were literally out the door.
Luckily Airbnb was able to help us move somewhere else (we did end up paying more than we originally were). At airbnb’s request, the host refunded us a tiny bit of our stay, but we were surprised at how little they had compensated us for all to the time, work, and inconvenience. But we were just relieved to be out of there.
One other thing to note: the carport is for a car much smaller than the standard size- which they did clearly disclose in the listing. But when previous guests mentioned that you may not find street parking for miles, I thought they were exaggerating. They weren’t and I can see how this would be the case if you don’t get lucky.
This home did have pluses, but while the host is willing to attempt to resolve issues, they didn’t offer any actual way to help us when the issues became obviously unresolvable. I really wouldn’t recommend this place unless it is a last resort, short stay.