Disappointed in our booking with Shannon & Raphael. We arrived on a Sunday and met Raphael outside, who pre-apologized for the noise. He said his kids were playing video games, so we assumed that was no big deal. We have kids and know what “some” noise is, as the listing states, and video game noise isn’t ever that bad. The next 20 minutes or so consisted of what anyone would consider to be extreme noise. There was stomping, running, loud bangs, and screams. All of which should be expected from young kids — they shouldn’t have to be quiet! Kids should be kids. But when you’re paying for a place to relax/getaway, and merely warned about “some” noise, you can’t help but feel misled and disappointed. The hosts need to let their kids be themselves and stop trying to run a business in their basement that is based on relaxation; or at a minimum they could be more transparent to their guests.
As far as the place itself, it could have been cleaner. Won’t go into detail there, as we are clean freaks and have high expectations. It has a few trendy touches, but overall felt dingy and uncomfortable with a lot of wear and tear. For these reasons, we stayed all of 20 minutes before leaving and finding a local hotel. Shanon tried to make us feel like we overreacted to the noise, as she did to another guest in a previous review. She also insinuated that we planted the unclean items we found. Then she promised to call us back and resolve our issues, but we never got the call.
Truthfully we were blown away that it is a “Plus” listing. That’s on Airbnb though, and clearly they need to reassess.