Efficient. Contacted me back immediately after sending inquiry. Set me up with a space and made it very easy for me. Envelope at the door waiting on my arrival ( I check in ridiculously late because of work). Beautiful building with a nice spot in the back to hang out and be among the residence. Great library seating area. Kitchen is spotless. Bathroom was so convenient to my room it was amazing! Lockers, towels, linens. Every service and amenity at a very reasonable cost. Highly recommend! I've actually already booked my next stay!