We had a wonderful stay overall - the house is a perfect size for families, communication was easy, and the decor is nice overall. As others have noted, the house isn't sparkling clean, and it's not hard to find things wobbly or a little worse for wear. It's also not as well appointed as other homes we've stayed in (we came across no hand towels or baking sheets during our 3 night stay). I'd still give it 4 stars, we had a great time, and Winnie was incredibly responsive and helpful. Thanks!