Cathy is a real pro. The whole process was very smooth. Cathy always responded immediately even when she was traveling. She made certain her assistant & a gentleman were there to let me in & show me around. He even offered to help me bring in my luggage. Everything was very clean & much bigger than I thought! They provided bagels, juice, milk even wine. Really thoughtful, especially if you're just arriving & unfamiliar with the area. Cathy made a point to drop by and meet the evening before I left. Couldn't have been more gracious & lovely. It'll be especially memorable, as I spent Super Bowl Sunday there & I'm a big Pat's fan! Hope to return! Thanks Cathy!