Jessica was very quick to reply and solve issues that came up. The problem we had wasn’t with her- neither my husband or I were comfortable in the neighborhood. Her neighbor was very rude when we had an issue parking- something Jessica attempted to fix for us. There was also many loud noises during our stay, one of which woke us up around midnight. There were a few issues like dirty linens and Netflix wasn’t logged in either. Overall the stay was okay but I don’t think we would want to be in the same area again.