Having stayed at 30+ airbnbs, this is the first time I felt like I was staying in a dump. Do not be fooled by the nice pictures, this place currently looks nothing like this. As soon as we arrived to the property, we could smell a heavy dog odor in the living room and in one of the bedrooms. The living room carpet was covered in disgusting, black stains. My wife and I stayed at the outdoor room and we could instantly tell that the bathroom hadn’t been cleaned. There was hair and scum all along the bathtub. We tried to sit outside and enjoy the outdoor area but couldn’t because the seats were covered with muddy dog tracks. Both the back door and the door to the second bedroom were covered in muddy dog tracks, as if a dog was clawing at the doors. There were cobwebs hanging from every exterior window. The wifi did not extend to the outdoor room and one of the bedrooms did not have a working light.
As we were leaving, we had the unfortunate chance to meet one of the co-hosts of this property. I could not have imagined a more arrogant and inconsiderate person. As I showed him the many problems we faced while staying at this property (muddy dog tracks covering the outdoor seating area, cobwebs literally hanging from every outdoor window, no wifi in outdoor room, bath tub that hadn’t been cleaned) he had the audacity to say, “well, at least the inside is clean”. When we stay at an Airbnb and pay almost $500, including an $80 cleaning fee, we expect every part of the space to be clean, including the exterior. It was very evident that no efforts were made to clean any part of this space aside from maybe changing the bed sheets. Why are we paying an $80 cleaning fee when only the bedsheets are being changed? I found this place to be absolutely disgusting. The host was not any better. When I told Oded about my concerns and simply requested that he refund us our cleaning fee because obviously, no cleaning was done, he denied my request. Now, I have to spend more time talking to Airbnb to try and get this resolved.
This host should not be in the customer service business if he does not know how to properly handle an unhappy customer. Stay at this place at your own risk. I would definitely never return here and I advice you do not give your money to someone who obviously doesn’t care about his customers.