We mostly spoke with Hilary, and she was great! She was responsive and gave us what we needed. Check in was a breeze. The space is clean and beautiful; I have no complaints about the actual apartment. However, the neighbors are so loud and there is always something: loud music, crows, guys digging for cans in the alley right underneath, etc. Maybe that's normal for Long Beach, but I wasn't used to that at all. Also, the garage space is super tight so make sure you have someone who drives well in order to be able to fit into it! Street parking is almost impossible. Again, the place and the host are great, and my complaints are things outside of their control.