Stayed here as a 4 year anniversary getaway with my girlfriend, and it was nothing we expected... and not in the good way. I’d like to start off this review with a good thing before the bad. Shout out to Luis/Lewis at the front desk as he was the most helpful and understanding out of everyone. He helped ease the problems in our stay.
Now with the bad:
1. we started our stay on a populated street and no parking whatsoever to unload. In the description they said there was valet but later learned they do not. They make you go to a parking garage a block down and carry all your belongings to the hotel. The surrounding area also does not look the safest, so please be mindful.
2. As we got into our room, we noticed the window was open and the handle was broken off, making it unable to close. We reached out to the hotel and Airbnb with no response. They then fixed it hours later that day, after asking Lewis.
3. Lastly, cleanliness. On the surface area, everything seemed spic and span. Tidy. After looking closely, the pillow cases had slight rips and the refrigerator was a disaster. With covid, you’d think everything would be clean and fresh. Well... no. There was food from the last stay, and it was splashed everywhere and dripped. It also smelled and looked like it was there for awhile. I have never experienced anything like this stay.
To end it off, I have never experienced a bad Airbnb stay. This was one of them. Messaged the host with no reply, and asking the hotel itself to resolve the issue... only to wait and not fix for awhile. My girlfriend and I did not get away from home to carry more problems away from home. I’d say it was very unprofessional. Will not be staying with this host or hotel ever again.