The alarm clock by the bed was sticky, which I cleaned up and there was spilt wine stains in the mini fridge which I cleaned up as well….I also asked the front desk for housekeeping, but I came back to an unkept room. They seem to be very understaffed and yes they are polite, but I would have preferred if the employees actually do as they said than say “Of course!” “Absolutely!!” with their performance smiles. Gavin was great though. Yes there are definitely a lot of hidden fees here and there, but nothing too surprising. The amenities were great and the food was great too, just a pity that the service wasn’t exactly there.