Not sure who Veronica is since she was not present or in communication with us at all during our stay. This over priced airbnb created complications on our short trip.
There was issues and sketchiness from the start. When I booked the reservation no one answered my messages and questions on airbnb. Of course they had time to accept my reservation but no time to answer anything else go figure that. I should have known this place was going to be an issue from the start…
The first issue started when we got there and was greeted by someone else who gave us the key for the room. He tried to make our huge minivan fit in a tight parking spot as that was the “only spot”. After we almost hit our car into the wall trying to park he let us park outside in a spot. We asked multiple times for a parking pass and that was never delivered to us.
Next when we got to the room there was no toilet paper garbage can or paper towels. I asked multiple times for toilet paper and no response. So we had to take time from our trip to stop at the store for supplies…. As we were getting comfortable we noticed one of the beds was completely broken i reached out and they said they would fix it but i declined since it was sleepable and I didn’t want to take any time from our trip. We also noticed that a toilet seat was broken and that our sheets had stains on them.
As the night when on and we went to shower there was only 4 towels for 6 guests. Don’t advertise for 6 people when you only have enough for 4.
I asked for toilet paper again and no response how do you NOT have extra toilet paper!!
We went to use the amenities and there was signs saying for residents only. Why advertise a pool hot tub and gym when we can’t use them.
We got a tow notice on our car when i asked for a parking pass and it was never delivered. you told me my key works work the parking the garage and it did not. You were not response when we had the parking issue and we could of got towed.
There was a security guard questioning us and he told us it was an illegal airbnb. Good thing we were not kicked out
The overall responsiveness and communication was terrible. This airbnb was sure not worth $3200 and then we had to use OUR MONEY to buy supplies like toilet paper garbage bags towels and paper towels!!! We should be compensated for the miss advertising the lack of communication and lack of supplies. We should get back 40% of what we paid due to this issues… how can you run an airbnb and not be fully equipped and readily available?