WARNING: TAKE MY WORDS AND STAY AWAY FROM ANY BLUEGROUND LISTINGS
I was LOCKED OUT OF my apartment for over 2 weeks and no help despite 25 phone calls and 30+ emails over 12 hours. NO REFUND NO CALL OR EMAIL BACK it's like a third world airport customer service.
Renting with blueground is a complete NIGHTMARE. Once you check in and have a problem, you may call and all they do is type and forward this for an approval of higher management which you will never hear back and nothing will get done. ZERO CUSTOMERS SERVICE
I was GREETED WITH ROACHES my first week. I scheduled a cleaning with blueground. Of course no one showed up. Dead roaches were still there when I went to get my stuff.
Below is detail:
After spending a week there I had to leave to work and was not able to come back. There should have been 2 sets of keys given at check in but I only got one. All my belongings were there so I asked the host to drop off my second set of keys at the lockbox and asked my friends to come pick up my stuff after I found out I wouldn't be back. My friends came and found out the key the host dropped didn't work so I emailed and called the host and it took them about 5 days to get the key dropped. So if you Are locked out and you rent from this host- you Are screwed. They will not compensate anything either. I have proof of everything in my email. I went in a loop with them of calling and confirming someone has come to check the key and someone is otw to check it now so please wait in front of the unit for 6 times. My friend drove from Venice and back just to find out nothing got done from the host 6 times. THE HOST LIED MULTIPLE TIMES SAYING SOMEONE CAME TO CHECK ON THE KEYS SINCE TILL THE VERY LAST SECOND NOTHING WORKED.
I tried to take care of this issue for over 2 weeks but of course the host only cares when they Are about to receive a new guest. So on my check out date I had to hire a mover to come get my stuff out. Host FINALLY sent someone who said the lock has been changed and no key of theirs worked either...an issue that should have been solved weeks ago. The guy mentioned the lock has been changed while I was away meaning someone ILLEGALLY ENTERED and CHANGED THE LOCK of my unit WITHOUT NOTICE and MY CONSENT. I am not sure how whatever they Are doing is even legal!? Anyway mover ended up waiting for 5 hours for them to open the door and I had to pay him $500 extra for waiting on the host to open the damn door.
By the way I never once heard back from blueground. They said they would email or call me back but never did unless I call and ask myself.
I have all proofs and am considering legal actions. Even blueground agents who were typing everything i said felt bad for me and were apologizing. But management refused refund. So trust me stay away. It will be the best decision.