This old cottage is very funky and interesting with a lot of character. Ryan and Michael seem like nice people but my sense is that they are very busy and customer service falls to the wayside. To start, I booked the Quiet Harbor Sanctuary August 20th, but I never received a welcome message and there was no personal contact until I MESSAGED THEM on September 3rd. They forgot. I would easily have let this go, but the spotty communication and lack of follow through continued. Check in instructions, which help guests feel welcome, never appeared until we were driving from the airport to San Pedro. There were no paper towels, liquid dish soap, or bar soap. There was hair in the bathroom sink. I asked for a couple of extra things which they kindly provided, but delivered them after 10pm and a second call. We wanted to use the AC fan for air circulation, but there were no instructions and I couldn’t get it to turn on. I just didn’t want to call again. After our arrival, I corresponded only with Michael and I see that in all our previous correspondence, his photo has now been replaced with a new photo of Ryan. Maybe they’re making some changes. I have the perspective of a host and a guest and I did not want to write this review.