We gave this place a 2 start rating. One for cleanliness and one for responded quickly to problems that came up. Otherwise we would have not given any stars. I have never given anyone a bad review but feel I need to state the problems with this place for future renters. Problems with this place is 1) you are in a basement, which the owners do state in their listing. There is one window that gets sunlight. Very depressing. 2) internet is bad. You can get Netflix or login to Amazon (your account) but all it does is churn. We basically could not watch TV. It took 2 hours to watch a 1 hour show so we gave up. 3) Since you are in the basement the upstairs is also rented. You hear everything! Mia said if the upstairs guests were noisy we should let her know. I was not going to say anything because are you going to tell them not to walk around? 4) The hot water takes a good 5 minutes to 10 minutes to warm up in any of the faucets. 5) things were missing. Mia said the previous renter stole everything and was sorry for anything missing. We had to buy a hair dryer which Mia reimbursed us for right away but we had to wait to shower until we bought a hair dryer.
When we were there we had no hot water for 2 days. The first day we let Mia know and she had the plumber out there immediately (on New Years Eve). It was working after about half a day. So we waited to take our showers. The next day again no hot water. Mia and her husband worked with the plumber and replaced the hot water heater. Great response but again no showers that day. We did not get back to late that day and when we ran the hot water black stuff was coming out of the faucet. I guess this is to be expected but I sent my husband to get bottled water and we did not use the water for brushing teeth, etc. Like I said a great response to getting it fixed but we missed a family event because of trying to get a shower and not so nice with no shower on the next day. We asked for some compensation for two days of inconvenience and was told no. They said we could stay a few days at no cost. Well that wasn't our plan to stay there longer, we had other plans. We had asked on the second day of no hot water to go to another airbnb for the remainder of the stay and get reimbursed for that cost. We did not hear a response to that request. We did not want to spend another half day away from family moving so we said we would stay. When we asked for the compensation for two days Mia said she would of paid for the cost of another place or given us a few days after when we were checking out at no cost but would not compensate monetarily for the inconvenience. That's the first time we heard she would of agreed to pay for the other place. I have never given anyone a bad review. I felt I needed to say something so people would be aware of the issues with this place. Do yourself a favor book early and find a better place.