Joe was very flexible with my schedule and in dealing with my little maltipoo dog who was not behaving (potty problems) when it comes to his anxiety and a new environment. In addition, I contacted Joe informing him of my need to check in a day later and he was very understanding, empathetic, and flexible. He has a nice house, huge backyard, the neighborhood is nice, it is quiet and peaceful there and his babies (Dogs) are as sweet as can be. I highly recommend this place. It is exactly as described, no smoke and mirrors.