I think she is kind but she doesn't accept nagging.We told her that the apartament was dirty because we saw hairs in the linens, carpets dirty, fridge little dirty with a lot of foods of other people.Also the bedroom's door was broken and the apartment is very older. She told me that maybe the apartment is old but no dirty. She told me that sometimes when you wash the linens can be hairs attached.... I wash my linens and NEVER there are hairs attached. I think that the concept of clean that she has is different than me. Also she use the excuse that we left half of her dishes without clean... only we left 3 dishes and 2 cups because we need to go quickly and also we think that if we payed $70 for clean, it must be included. The ubication of the apartment is good.