I stayed in two bedroom/ two bathroom apartment for 19 days. The place is good and clean. I appreciate the space in the living area and the view at the balcony. The facilities of the apartment complex is excellent and very clean. Vince Beach is about 12 minutes walking. Here are my experience and notes during my stay:
1. Just like most reviewers, the instructions provided to find the keys for the garage door is long and hard to follow. It may takes you a while to understand where the keys are located.
2. I have been asked to sign a service agreement. In the agreement, I was asked if I need an extra bed and I did. Unfortunately, the response came, sorry we do not provide extra bed and when I asked them to refer to the service agreement that I signed , they said that was a mistake and they apologized and informed me that they will address this issue to their management to revise the service agreement.
3. The fire alarm system for the complex went on and off almost for 3 days for routine check. This was normal check but what is not normal is that no advance notice was provided to us. My son was working online from the apartment and he was in a conference call and all of sudden someone from the maintenance team knocked the door requesting to check the fire alarm system inside the apartment. The noise was loud and disturbing. A complain was addressed.
3. The toaster in the kitchen was not working properly. One side of the bread get toasted well while the other isn’t. A lady came to check it after I compliant but did not replace it. She did not speak English so I did not understand what she said. I lived with toaster for the remaining days. The toaster is of cheep quality and need to be replaced and the same thing for the iron. The iron drops water and it takes a long time to finish ironing.
4. There are some stain in one of the bedrooms carpet and one of the comforters.
5. Ants were found in the apartment, more in the kitchen area, few in the bedrooms. This has been addressed but no comments from the host team.
Conclusion: As stated earlier, the apartment is good. I will come back again and my complains addressed here can fixed with little effort hoping to improve the quality of service for future tenants. 😊