We arrived with no hitches - detailed instructions on accessing the property. When we entered the home, we believed the smoke alarm was beeping and needed new batteries. We finally figured out it was the Nest found on the table directly below the smoke alarm. We found replacement batteries in a kitchen drawer and resolved the situation. This was after communicating with James who was EXTREMELY helpful and proactive, as well as quite patient with us while we figured it out!
We could not use the garage during our stay as the garage opener was broken. James communicated that someone would be there to fix - we could tell that someone did come over but it wasn't fixed as it appeared to be major break. It didn't affect our stay but it would have been nice to have the garage available since we had two cars.
The house was great - clean, not cluttered and a terrific layout. My husband and I stayed in the basement apartment and loved it - especially enjoyed the patio!