Ana was very helpful and communicated well the entire time. The house was clean. A few minor details; the furniture was a little uncomfortable, specifically the beds and sofa but again minor details. The neighborhood seems ok. It was nice to be 10 mins from Universal Studios which was our destination. The house was a little hot. There were fans and an air conditioning unit in both bedrooms but perhaps we are just not used to that heat. Overall a really nice place to stay for the price that we paid and again Ana was very welcoming and answered all our questions promptly and even had bottled water for us at the house. Definitely prefer staying here to a hotel.