Our stay was cut short. We were to arrive Feb 10 and checkout Feb 12th. Unfortunately a death in the family occurred and I had to take the next flight home, which was a same day flight. We checked into Brian and Kim’s home and 5 minutes later received the phone call & checked out. I contacted both hosts and made them aware of my circumstances. Kim said she was “so sorry.” Being that we did not dirty the home or even use the restroom, they did not have to pay cleaning fees yet they are refusing to refund us in this time of need. Hosts were responding immediately but once I asked for a refund they stopped responding. They said “I understand your situation but I hope you understand our refund policy.” Like wow. I’m mind blown. I truly hope nobody in their family passes away unexpectedly and they have to dish out money to pay for funeral costs unexpectedly. I’m truly disappointed in the hosts. Thanks for NOT understanding, Kim.