My family had a very enjoyable time staying here! Everything was beautifully clean and the bedrooms were fully stocked (and with super comfy beds!). The house was large enough to fit my group of family members, and we enjoyed our family reunion, catching up with each other. The location was very close to all the places we wanted to go in LA, making it quite convenient. It was also easy to find, making calling and dropping off from Ubers a breeze. The only issue we had was with the front door lock not working and a very slow response from support, so we were stuck with an Uber waiting for 25 minutes at night while we tried again and again to lock the door before leaving. We got all our bags and locked them in one of our car while I was still messaging the hosts and finally called the emergency support number after no responses. One of my cousins eventually had to stay at the house and miss the entire event, because after another 15 mins on the phone, the support team couldn’t do anything and just said they’d send someone to fix the lock (we checked out at 11am the next day and nobody had showed up still...). When we were already out at the dinner event, I got a response from the host about the physical key in the lockbox... while much appreciated of course, this would’ve been great to know hours before when everyone was panicking and late and frustrated. I barely received an apology for any of it (the lock not working, the lack of response, the late lockbox information being given, etc) which took away from an otherwise very nice stay here.