For this booking I had my family come in town from the east coast for 5 days to visit California. This Property and the host were a major disappointment from the minute we arrived. Ultimately becoming the biggest and most uncomfortable situation of the entire trip. Upon arrival to the property we followed the self checkin procedure which worked perfectly however once entering the building you’re immediately greeted with the pungent smell of urine in the halls of the building. Accessing the actual rental was not hard however upon arrival there was still cleaning going on which lasted for at least 38 minutes past Checkin time. While waiting for the cleaning to end we discovered there was no bed in the front master and I received a message after arriving stating the bed had been broken by the previous guests and the husband of Annabel and the maintenance man would be back to install a new bed frame and mattress. As we waited we discovered a list of issues. The images used on this listing are old and do no represent the actual current state or sleeping situation of this home. There was a bed in the office space which is directly connected to the living room, the walls were all dirty and marked up with random holes in the ceiling and signs of leakage, the front master has a balcony that was riddled with trash and dirt that only got cleaned after I asked the cleaning lady to sweep the trash up however the floor and walls were still disgusting. The door to this balcony had strips of duct tape on it that I’m assuming is used to secure the door. There was two tables in the front door way of the apt that was left there by the cleaning lady and owners husband. The cabinets in the laundry room were broken. The listing states the couch is a pullout/futon which it is not so I lost some bedding and guests were required to sleep on the couch. The couch was so worn and stained we had to cover the couch with sheets from my home just to feel comfortable sitting let alone sleeping on it. Speaking of the sheets and bedding they were also stained after being told they were just cleaned. I had to go to my house and provide linens and towels for my family to use during their stay. Also the cooling unit in the front half of the apt was not working. After discovering these issues Annabel’s husband returns with the maintenance man to fix the bed. As they’re loading in materials I stop them in the hallway to discuss some concerns as were talking I’m notice the mattress they are loading into the home has dirt on the sides from where they’ve sat in on the ground. It’s not covered in plastic or new it’s used from another property I mention the dirt and the response was in the lines of “it’s the best we can do right now”, I then go on to mention there being no pull out couch or futon in the living room. Annabels husband says it hasn’t been a futon or pull out in there for a while to which I then direct him to the listing which states there should be. He was apologetic and offered to take the mattress they put outside prior to our arrival from the broken bed and bring back inside the home for us to use. I told him that’s absolutely not an option he was suggesting my family to sleep on a bed that was deemed trash by his standards but good enough for my family to utilize. I declined that offer and asked him to walk through the property with me so I could point out a few things. On this walk through we also discovered the hallway lights did not work. After this I showed him the couch in question and In front of my family he again offered to bring the bed in from the trash for us to use which everyone was stunned that this would even be offered and declined. We began to move onto the other issues around the house and made it to the front master suite where the bed was now being built and there was no air. We began to discuss the cooling unit and annabels husband advised me the air was working just blowing low give it a few minutes. I replied we’ve been here over an hour and a half the other side of the apt is cool this side is not, it’s not working. The maintenance man took a look and the overall verdict was he would let the building managers know but no one could come to fix it until Tuesday, it was currently Friday and my family was due to leave on Wednesday . Again I pulled annabels husband into the master to discuss how disappointed I was and hear his plan to fix things. As we were talking and I gave the suggestion that he needed to purchase a air conditioner or a fan fir the front room he dropped to the floor in a squatting position and said “dude I’m just exhausted, I’m so tired”. My family flew across the country and had been traveling since 4am east coast time and it was now 5pm west coast time to arrive in california and arrive to a living condition that was not welcoming, clean nor what we booked. To hear someone who is supposed to be providing a service that you’ve paid for tell you that they are tired in the midst of you explaining that the services and job are not right is very disrespectful and disappointing. We eventually came to the agreement to avoid hostile energy and out of fear that anything could happen to our things while away. The agreement was that he would provide a fan and he offered twin size blow