My partner and I arrived to the hotel and were given keys to a room on the 7th floor. While the decor was great, the place was also clean; the heater was broken. Maintenance arrived to confirmed the status of the heater. We were showed another room however the TV was away from the bed which was an inconvenience. We were then showed another room and sadly the heater once again did not work. We were advised to go downstairs to discuss options with an employee. The staff apologized and upgraded the room. Since we’ve lost an hour moving to different rooms, I requested an additional hour before check out which was approved. We’ve arrived to our final hotel room on the 8th floor which was a pleasant update however the shower and sink water was cold. It was passed midnight so we decided to sleep. In the morning the water was still cold. When I called the front desk, I was advised to turn the faucet and shower water on for 30 minutes until it heats up. We waited and occasionally checked the temperature before noticing the water eventually warmed up. There wasn’t any coffee/breakfast/lunch options inside the hotel so once we showered, we decided to just check out at 10am. This night was our anniversary. This wasn’t what I could have imagined we’d have to deal with given the great ratings. We’re both disappointed.