The entire house was dirty when we checked in! The ashtray outside was full of cigarette butts. The shelves, kitchen counter, dining table, bedrooms, everywhere was dusty. The electric fans were coated with thick dusts! So disgusting! We could not distinguish which bedsheets were clean because they were all dumped in the drawer unfolded. Before using the sheets and towels, we had to wash them in the washing machine just to make sure that we will be using clean ones. The couch in the living room was smelly and dirty! You can smell all types of swet and body odor in it! Yucky!! Nobody among us sat there the entire stay. The whole experience was terrible! We were nine guests. We arrived in the afternoon, tired from a long drive and yet we had to clean the house & laundry the towels and sheets before settling in. We complained to the owner. They sent a someone the next day. But the person they sent wasn’t really a cleaner according to him. He said he is Zack’s freind and Zack requested him to go to house and clean it because the assigned cleaner was doing something. We were expecting a clean and decent house as advertised in the site. But the actual experience was a disaster! We were contemplating whether we will ask for a refund and look for another accommodation. But we were all tired already coming from our tour in San Francisco then to Vegas, then L.A. So we decided to stay and clean the house ourselves since we will be staying there for four nights. I hope after reading this review, Zack & Mel will do something about this so that the next occupant will not experience the same thing we did.