Jo-Ann is very responsive and informative, we felt very welcome. The listing was completely accurate and the neighborhood great. Venice's shops, restaurants and just 2 blocks away and a 20 minute stroll gets you to the canals and the beach. For such a bustling 'hood, it was great to have a quiet private place to retreat to. The place had everything we needed (including shampoo and conditioner) and we slept very well. Our only caveat is that it is as bright as it looks so, if you need total dark to sleep (we didn't), bring an eye mask.