The home itself is great, the host is pathetic.
Positives;
The house is large and has great amenities, the view is fantastic, there are ample supplies and the area is beautiful.
Negatives;
The wifi did not work from early morning to mid day every day, (causing us to not even be able to book an Uber taxi for our events), the house was not properly cleaned, particulary the kitchen, there were no gas cylinders for the barbecue and outdoor heaters as shown in the listing. When we asked for these items the host attempted to say they were illegal due to fire risk. We contacted the fire department ourselves and they told us that was rubbish. Even if this was the case, the host should remove all amenities she cannot offer. The host eventually brought a gas cylinder for the barbecue and told us the outside heaters were not working. We asked for the pool to be heated as it was November and quite cold in the hills. The host attempted to charge us $600 for three days of pool heating when her advertised price was $90 per day. We ended up spending the better part of our first day and numerous hours the following days debating the cost of the pool heating. This was completely unnecessary and stressful. We eventually managed to get one day of heating in the pool, however we never received our money back for the additional unused days from the host. The host sent her cleaner on the last day at 9am after confirming with her we would vacate at 10am. We did not appreciate the cleaner hovering over us while we finished packing.
There were six of us who stayed at this property, all of us are hosts from Europe and we're in LA for the Airbnb Open. We were all from different backgrounds and sadly we all had the same poor experience because of the host's attitude towards us. it was nothing but drama for our entire stay with the unnecessary messages back and forth. We were simply asking for the things she advertised and what we paid for. All in all it was a poor experience and we would not recommend this property to anyone.