I booked Ken and Jeff’s place to stay for two weeks with my mother while we look for an apartment as I am relocating to LA from NYC at the end of September - I can only speak for the in-law suite which is where we stayed, the other guest house they have listed looks really nice but I would absolutely not recommend staying in their in-law suite.
They have a huge ant problem which caused me to leave after one night. Jeff let us know about the ants when we first checked in, said that they became bad after the earthquake and to just make sure to take out the trash every night so we don’t attract more of them.
We decided to buy raid because we saw some ants were around the bed and a few coming out of the bathroom sink, but then my mom ended up a bad respiratory reaction to the chemicals in the spray so we requested to leave, but offered to still pay for the one night we spent + cleaning fee out of courtesy. Ken and Jeff said they understood and went through AirBnB to give us a refund for the rest which we appreciated but their behavior quickly turned not-so-nice after they said we must be out by 10AM the next morning.
I explained to them that I had a bunch of appointments with realtors that I couldn’t cancel and that the new Airbnb that I booked has check in listed after 3pm, so I kindly asked if it would be ok to leave our bags there fully packed while we’re out (not to mention we also did a huge grocery shop so we had a ton of food in the fridge) and that we’d come grab everything by 3. They said no and showed no empathy towards us even though it’s THEIR place that had the bug infestation which caused us way more of an inconvenience than it did them, being that we’re the ones who had to relocate. They did not care that my mother and I would be left out on the street with no where to go four hours with luggage and a ton of groceries + missed appointments.
Luckily after explaining our situation to the new AirBnB guy he was kind enough to let us in early to accommodate us.
It’s very clear that money is all that matters to them. They do not care about the well-being of the people that book with them should you be unhappy with their space or have any complaint whatsoever.
Ants aside, I don’t even feel the space looked as pictured - cheap furniture, no storage for clothes, dirty cutlery in the kitchen drawers, no glasses for water and all around horrendous decor and artwork on the walls.
These guys have bad, opportunistic, phony energy so based on that alone I would not recommend staying with them.
Also the fact that they’re charging $120 a night for this place is insane.
We’re paying only $30 more a night for our new spot downtown in a luxury building with a great view, pool, gym, laundry, TV etc and it’s so worth it. There are so many nicer places that will give you more bang for your buck and will actually show concern for your well-being should something go wrong so do yourself a favor and pass on these guys.