Nina’s place was lovely and perfectly located a block from the beach. This was my second time here. The first time was lovely as well. Also, she was accommodating when I decided to extend my travel dates.
A handful of items in the studio were in need of repair (showerhead was clogged, half the overhead lightbulbs were out, stovetop burner didn’t turn on, coffeemaker didn’t turn on, and toilet was not clean upon arrival). Nina sent over her housekeeper and a plumber as soon as I let her know of the first couple repairs I noticed were needed. But since I continued to come across other broken appliances throughout my stay and the showerhead was not actually fixed from the plumber’s visit, I sent Nina a list and requested a credit toward a future stay (for example, a discount on a future 3-night stay), as I would happily come again but felt that would be a reasonable exchange to account for the inconveniences. Nina’s response was unprofessional. Rather than acknowledge that it's reasonable for a guest to expect everything to be in good working order, she suggested I was in the wrong for not telling her sooner and for emailing a list rather than calling. She also said it’s “perplexing” that I would ask for a discount because the unit is nice and near the beach. All in all, I had a lovely stay. I was disappointed by the lack of professionalism in communication about the repairs, but it’s minor in the scheme of things.