Aiya is a nice person and helpful with guest requests. She organized a blanket set and an air purifier in response to our requests, and allowed us to check in late. The apartment is stocked with coffee, spices, plates, cutlery, dishwashing soap, and we didn't have to go looking for those. She returned all our messages generally within a couple hours. But her apartment needs a lot of work. We found it very dirty and in need of maintenance. The bathrooms didn't drain properly, and we were without any hot water for 3 of the 4 days we stayed there. TV and wifi worked in a very limited way. Internet was unavailable.