The room was as described. The bedroom was super clean and well-located (if you're looking to be in Burbank). We had an issue, and Rachel was super responsive and got it resolved immediately. Communication was great. One note: the bed is extremely soft. If that's what you like, you'll love it, but for those with bad backs, be warned. The shower could use a deep clean, but it was clean enough. We were quite comfortable and enjoyed our stay.