upon arrival at about 8pm (check-in is for 3pm) the room had not been cleaned at all, bed was slept in with hair and fuzzy balls under the sheets, trash can was full, towels were used, hair in the sink and shower walls & floor. When i contacted her moments before for gate opening instructions she knew the room wasn’t cleaned, although when i called to make my complaint after entering the room I was told “ I forgot to have it cleaned”. It should have clicked when i called about the gate at the least. I was in a bind seeing i had been on a flight from Houston and out all day before coming to the residence. She gets mad with me after i state my complaint saying i can have someone clean now, but you can cancel your trip if you like. This is no way to communicate when its your fault , i should have received a immediate compensation and that wasn’t the case. my nite is ruined i had to wait a hour for someone who couldn’t speak english to come and say she wasn’t the cleaning lady she was just helping. She brought no cleaning sanitation supplies with her jus balled up sheets wit no mask wiping her nose between making the bed. I was beyond disappointed and disgusted. I had to contact the host several times to communicate how i wanted each thing cleaned. I was irritated at this point and jus wanted her to go so i asked she leave the extra paper towel and Clorox wipes behind i will clean myself while on vacation. It was late and i was tired i proceed to ask for money off from the host she tells me only a cleaning fee of $30 could be removed which was crazyyy! I called airbnb and they got me more money but the things i had to do instead of enjoying my vacation was hard to believe i don’t know if i’ll use airbnb for rental again after this. The area was ok and price, the space is nice but host not so much