We had some major problems with what otherwise is a really fabulous conveniently located apartment. Electronic access to the elevator did not work, and though we had notified management we would be arriving at night we could not get to the apartment. Eventually when other residents used the elevator we were able to access the apartment. Then we had a non-working (only) toilet and management directed us by email to the on-site Leasing office for a plunger, but by the time we saw email the office was closed not just for the day but for the weekend, so we did not have a working toilet. The automated system has repeatedly asked for a review even though management has not responded to our emails letting them know we were not able to resolve the plumbing problem.