Check-in was rough and the problem could have been avoided if the check-in instructions were sent earlier when I wasn’t traveling and had time to adequately review them before I had to attend the first night of my conference.
I tried calling Stephanie numerous times but she never answered my calls. Her in-app responses to my questions were untimely and caused me even further delay. The first night of my conference was basically a wash after I finally got to my conference and had to turn around and come back to move my car again.
There were 5 guests and only one washcloth on the bathroom, although here were plenty of towels.
The kitchen was equipped with a microwave, toaster and coffee maker but there were no filters to be found anywhere. There was also no sugar or creamer for the coffee if we could have made it. When we messaged about needing these items, Stephanie said I should look some more to find the filters and she “doesn’t usually provide sugar/creamers for guests”. A basic hotel room offers at least that much. I guess that may be asking too much, but for what she charges, I think she could afford it. She did concede to bring some filters by much later on. When we didn’t need them anymore.
Lastly, our reservation was in February (winter). It got really cold during the night on Saturday and we could see our breath indoors on Sunday morning. I looked everywhere to find the heater controls but I couldn’t find any. There was no controller anywhere in the common areas, so I had to wake up my friends in the Master room to check if it was in there and found that the only heater in the house was a wall unit, with controls inside the master, which the master and guest room shared, but with doors closed at night, left the rest of the house a meat locker.
When I, again, had to try and contact Stephanie to ask if there was at least a space heater the third bedroom could use , she told me it should be in the hall closet. The house didn’t have a hall closet.
By this time, I gave up and was just furious. Especially after I only got three hours of sleep due to the neighbors playing loud music until 4:30 AM. I asked our host when the last time she checked this house was and she said she has several listings and inspects them once per month.
There seems to be valid reasons why she does not have a superhost rating. And contrary to her host description, “good customer service” is not on the top of her importance list.
The house itself is cute, but don’t waste your money.. at least if you’re traveling in the winter. Oh, and there’s only one window A/C unit.. again, in the master, so maybe summertime is not such a good idea, either.