Ana was very responsive and helpful. The house was very clean and quiet. The neighborhood is really nice and close to the freeway. We went to universal and it is super close. We were not able to enjoy the pool, due to the rain. Ana informed us that the heating system might be damaged. Her and the owner worked together to get it fixed. She accommodated is accordingly. We did enjoy the hot tub. There was enough towels for my family. We did enjoy our stay and will stay again.