This was by far the worst experience I have ever had with airbnb or any short term rental company. I will list the problems I had and go into further details below (that way future travelers don't have to read the entire post to get the gist of the issues). 1. Difficult check-in 2. No keys for back door provided (it took over a month to get keys for this door) 3. Inaccurate pictures 4. Cleanliness issues 5. Incomplete move in instructions 6. Extremely slow communication 7. Someone entered the apartment repeatedly without my permission Issues with this place started during check-in. The front gate was locked upon arrival and no key was provided. I contacted the hostess who told me the gate key was inside the apartment. She had to find the lock box combination so I could get the spare key to the gate. Once in the apartment I see there is a back door with a key lock. The front door has a number lock and a top lock. Not thinking, I engaged the top lock after I moved in and left out the back door where my car was parked. The front door will not open if the top lock is engaged, even when the correct combination is put in. I contact the hostess again to tell her I am locked out. She tells me she is at the movies and will not leave but gives me the number to a maintenance guy. I call and text the number she provided me repeatedly with no response. I happen to run into a neighbor (luckily) who tells me that particular maintenance guy has not worked at that site for months. I contact the hostess again to relay this information (which she should have known). She contacts another maintenance guy who comes and pops the back door lock so I can get in. I ask the hostess if I could have keys to the backdoor so this does not happen again. She tells me there are no keys to the back door but the door lock can be changed. I tell her I would like them changed. She tells me she will order a new lock. I ask her to keep me informed which she did not. About a month later, I get locked out again and have to wait over an hour to be let back in the apartment even though it is a weekday and it is during office hours (the office is located downstairs). Only after I am locked out the second time does the hostess tell me the lock has arrived (convenient). But I ended up waiting another 2 days before the new lock was actually installed despite being promised it would be installed that day. I would not have been so upset if the hostess was upfront about the fact that the lock would not be installed the same day. However, she told me it would be so I cancelled my doctor's appointment so I could be there when maintenance arrived. After a few hours, I contacted that hostess again to ensure maintenance would be there. She then told me he would not be able to do it today. I was extremely upset because I asked her to let me know if anything changed and she didnt. In fact, I don't think she would have told me he wasnt coming had I not reached out to her again. Only after I contacted airbnb support was the new lock installed. The pictures on the site shows a long futon with an attached chaise, a dining room set, and a nice bedroom set. In actuality, there was a small (extremely hard) futon with no attached chaise, a different dining set and the bed was sitting on a different bed frame that was really low to the floor. I wasn't a big deal to me, but it would be nice if the pictures actually matched the apartment. What was a big deal was the cleanliness. There was shed hair found throughout the apartment. This was highly disappointing considering I paid a cleaning fee. Although the hostess sent move-in instructions she did not include the lock box combination (mentioned above) nor the fact that the laundry facilities was located in the apartment building next door and needed a special laundry card that you can only get from her during business hours. Again, not a huge deal but it would have been nice to know that beforehand as I work at night and am typically on a night schedule. I wanted to do my laundry at night but had to wait until the next business day to get the laundry card. The last straw for me was when I realized someone was entering my apartment. As I said before, there was shed hair around the apartment when I first moved in. I cleaned the apartment, swept and mopped the floors myself. After a month in the apartment I started seeing more hair. I know it was not my hair because not only do I have braids, but my hair is short. I told myself it was probably just leftover from before so I cleaned the floors again. After a few days, I came home and noticed my candles were moved around. I had explicitly told the hostess that I did not want anyone accessing the apartment without me being present and that was clearly being violated. I contacted airbnb support again and my host who was denied that someone was entering the apartment despite me having evidence that someone was there. At that point, with all the other problems I had, I decided to move out. This experience was so bad and the hostess was so unprofessional and nonchalant about every issue that I am seriously considering never using airbnb again. If you can live with an unprofessional hostess and your privacy possibly being violated then this is the home for you. At least you'll be close to...