We were very happy to rent the condominium. But after we arrived the place. Things were not the same as what were presented. There was no hairdryer, only one bathroom had shampoo and hair conditioner, towels were fairly old, one was even torn. The washing machine was broken which we were not informed before arriving despite the owner knew ahead of the time. We had to go to the common laundry room several times and wait around for other people to finish using the machines. We had to learn the App to pay for using the laundry machine. The owner has no respect of our limited and valuable time during this vacation. She offered us $2.5 compensation for a load of laundry while charging us $2,396 for 3 nights. She used condescending words towards us. We wish communication could be better and things could be more transparent.