Leigh fell asleep and was unable to let me into the apartment. After walking in/out/around her building and attempting to call, text, buzz and message her a combined total of over 15 times, I was forced to find a hotel room, and had already checked in and unpacked by the time she finally responded, about an hour later. That was bad enough. She then refused to refund me any money whatsoever, and gave factually false information to Airbnb ("it was just a few minutes") in order to try to keep my money, despite the fact that I was unable to even set foot inside the apartment. We are now wasting time going backwards and forwards with them, because of the small minded approach she is taking.