Host was very responsive. The hot water went out while we were there due to an issue with the pilot light, and the host had someone there within 2 hours to address it (two days before Christmas). The hot water was fixed and back on with no fuss, no interruption to our stay. The repair men did not need to enter the house, so we felt very safe from a COVID perspective. She also let us know that if we needed to child proof the house in any way, we could remove items and put them in the garage. This really gave me the peace of mind to know that she understands how hard it is to travel with the under 5 year old crowd, and wanted to make our stay as comfortable as possible. De'Ann was a gracious host who wanted to make sure we were we had a comfortable stay.