Tiffany deserves 5 stars because she was super responsive and took care of everything promptly. I would knock off a star only because the bungalow doesn't have Air/AC heat throughout the entire home. But it is being installed now, which will make a huge difference. It's a nice home, on a quiet street, and Tiffany is really lovely. The type of person who talks to all of her neighbors and goes out of her way to make sure you feel comfortable. I so appreciate her thoughtfulness and care.