The apartment was really nice, spacious, and clean. The location was fantastic - right across from the lovely Four Seasons.
Initially, I would have said that the communication with the hosts was great. They were very responsive and quick at getting back to answer any questions. However, there was an issue with the bathtub/shower, which was something that needed to be resolved straight away. My daughter and I could not shower or have a bath as there was sewage coming up from the bathtub. The water kept rising during the night.
When I asked for a plumber to be sent, the hosts wanted to send him to the apartment in the middle of the night - at midnight - a completely unacceptable time at any given moment, let alone for a woman - and one with a young child who needed to go to bed much earlier than that.
I am still waiting on a refund and some compensation for this extreme inconvenient. We literally were forced to travel internationally the next day without being able to shower or have a bath.
I am more than happy to leave positive reviews, and when a host deals with an unpleasant situation promptly and efficiently, I will always compliment them on doing so.
Sadly, so far, this issue has not been dealt with well. I hope they will send me at least some of my money back.