(MUST READ) I arrived at Tracy’s place around 5:30pm, their check in time is 3:00pm on Airbnb. When I arrived, the house was dirty and messy, the house wasn’t ready for us at all. Terrible!! I was shocked when I saw the house. I contact the host immediately, she did not answer the first call, then I message them. She called back immediately, she said she will send someone over to clean the house otherwise she will come over by herself. After few minutes, she message me that the cleaner will be here at 6:30pm and will clean the house really quick. I was like: uh? An unclean house, I expect unless you need to wash and dry the bed sheet(because obviously the last guest left the house in this morning and those two bed was dirty), clean up the kitchen and restroom. I don’t think the cleaner can finish this work within one or two hours. We drove eight hours all the way down from tucson to LA. When can we stay and relax? Plus my little dog is next to me, can you imagine that? When we left, the time was 6:34pm, did not see anyone come by the house. Almost one hundred per night wasn’t expensive but also not cheap. Lots of mosquitos in the house and back yard, summer time. They should have double check with their cleaner before their guest arrived. They told me they are human, sometimes things happened.( for me, this is not a excuse that you can said to your guest. I’m not living here for free.) they really seems not that responsible for me. I booked with them because I saw lots of good reviews on their reviews. but now I have to think about it before I book my next trip on Airbnb. Super disappointed