Clara was not in town, but instructions for getting into the building were clear. All amenities were provided. It was a little difficult to get hold of Clara but she responded eventually and provided a fan when the kitchen/living room got too hot to bear. The pool is lovely, though we did wake up to find someone swimming in it one morning which was a bit of a shock. I think they were a family member. I was under the impression the pool was for our private use, so perhaps clarify that it may be used by others also. This only happened once though. The location is really great, parking is easy, and the price is extremely reasonable.