I booked Emma’s place on 8/11 for check-in on 8/12, after the host of my prior AirBnB rental cancelled at the last minute due to a leak in his apt. Given the truncated amount of time to find a new place for the beach staycation I had planned for me & my kids (6yrs and 8 yrs old), I was excited to find Emma’s place available, especially given the positive reviews. I had no issues with the apartment itself. It was neat and ideally located, as promised. If you do not plan on spending much time in the apartment itself, it offers exactly what one may need. I ended up having to work remotely for one day, and the noise from the alley (garbage trucks; music from cars) got a little loud, but it was bearable. Wifi worked great!
I think where this rental could improve is with the host response/interaction with guests. Emma recognizes this opportunity, as she apologized for the manner in which she spoke to me during my check-in on 8/12. If you believe your interaction with the Host will be minimal, this may be a non-issue. However, Emma and I had less than 24 hours to exchange a lot of necessary information re my check-in. I had to follow-up a few times to receive the check-in procedures as well as to get an answer to my request for an early check-in, which ultimately was unable to be accommodated. There were complications related to the check-in, and it was at this time, when the kids and I were on property having issues with the front gate, that the host came across short, frustrated and condescending. I shared that feedback directly with Emma and AirBnB. Emma apologized. I still have not received a follow-up from AirBnB