After booking something 3 blocks from the beach with a view of the water we were given a cramped
apartment 20 blocks away and not offered any financial compensation - only a 2pm checkout.
I have stayed at literally dozens of airbnbs and written no negative reviews before. I’ve also never had something like this happen. I should have trusted the earlier reviews. I’m not sure the advertised apartment even exists or is owned by the people running all of these Airbnb’s in Santa Monica -which the SM housing authority tells me are all illegal. We’re at least the second or third group to book this apartment and then be offered something of “similar value.” It was a cramped apartment with no place for 4 people to sit except a giant dining room table shoved into a tiny kitchen- there was also no view at all just a neighboring apartment you could almost touch. The neighbors asked my sister what she was doing there when she brought her suitcase in and if it was an airbnb and appeared quite angry. We had no time to book anything else but it definitely was not a pleasant experience for my family.