The studio was the perfect place to relax after a long day of exploring LA. Very close to LAX, which was convenient. Room &bathroom was clean and many essentials were provided. If you forget something, there is a target nearby. I didn't get to meet Teresa in person, all communication was via messaging. However, we could tell someone was home majority of the time while we were there. So they really respected privacy. She was very quick to respond and helpful when asked about recommendations of places to eat.