To understand the complete disaster I experienced I don’t feel listing each issue would adequately color the awful encounter and service provided. Initially, there was intent by the host to create a situation in which I was unable to seek alternative housing. The same day reservation was made at 9am after a conversation with the host in which she assured me the unit would be made available shortly after the booking was completed. Booking was completed at 9am.
At 2:20pm I asked for an update, the host responded that the listing would not be available because of cleanliness but she would provide another listing that was an upgrade and would be available in an hour.
At 3:20 I called asking for an update received a response at 3:47 saying it was not yet ready
At 5:00 I called again asking for an update, received a response at 5:47 saying that it would be ready in an hour.
At 6;15 I said that I’d prefer to book a hotel then wait longer, received a response at 6:19pm that it would be ready in 45 min.
11:00 pm I checked.
If this were the extent of my experience I would not have taken the time to write the review. I’d acknowledge that the trust I placed in the host being responsible after her showing multiple times that she wasn’t is more about my lack of judgment. Clearly I should not have continued to expect her to keep her word. However, what I had experienced up to now was mild in comparison to the state of the listing.
The upgrade did not happen; in fact I was given the listing I’d initially booked, without the parking that the listing says is provided. It became immediately clear why there was a need for a cleaning. It was equally clear that the need had not been addressed. At this point I’d like to place pictures of the state of the listing because the incredible disorder and lack of cleanliness of the listing defies my ability to describe it was awful and disgusting. 1) The shower had not been cleaned since the last guest stained the glass with, well I can only imagine. 2) The sheets had clearly not been cleaned and smelled of urine requiring me to sleep in the bed fully dressed. 3) The host said the dog could relieve itself on the balcony, unreal. 4) The floor was sticky, dirty and stained, it was as if she told the last guest that their pet didn’t need to bother going to the balcony. As an aside only god knows what the hole in the couch was being used for.
If this wasn’t enough there was no way to lock the door, as a key was not provided, safety apparently is not her concern.
I was there because of the fires in Malibu. I had been requested to evacuate my home. Tired and exhausted I came for rest, safety and to relax and encountered this.