Sue and Gideon were very professional and courteous. They reached out to us to confirm an expected arrival time and provided the information needed to access the rental unit late in the evening. The unit was clean and contained a mini introduction packet to help us get acclimated to the neighborhood. One thing to note is that there is no television so bring your own media device. The internet connection solid so netflix works well. In case you are not familiar with ecopark, it is the hipster part of town. I enjoyed the stay and would definitely recommend this place.