Buz was communicative and professional. The listing was as described and walking distance to everywhere we wanted to go in Venice. The WIFI was a touch temperamental over the weekend but fine during the week. You can hear your building neighbors at times, so if you're a light sleeper I would recommend bringing earplugs and a sleep mask. Once I had both on, I slept like the dead on the surprisingly comfortable futon. Overall, I would definitely recommend this place to anyone looking for a great value in Venice!