As a frequent visitor of LA I found this place to be a good fit for what I needed during my trip. The location is right downtown next to lots of restaurants and only a few blocks from shopping and museums. There is a popular rooftop bar located on the same block perfect for those who like to go out but loud for those who might want a quieter night. Overall, the place is good for the price and has lots of space for travelers to enjoy whatever they have planned in the city.
PARKING - just another block over is the parking garage so be prepared to walk to/from the car. Even though it wasn’t in the same building it was very convenient to have a monitored building to keep our car during our trip.
GETTING IN - we had a few issues with the door. Personally, I don’t like using an app generated door lock in case of connection issues or my phone dying not being able to access the unit. Once the app is connected it is easy to access the door. We were kicked off access early and could not leave because we couldn’t lock the door and had to reach out to the hosts to give us access again which I appreciate their quick turnaround to solve the issue. I also really appreciate the security at the front desk. Even though it is an extra step coming and going they are all very sweet and helpful with any issues/questions you might have.
CLEANLINESS - I am not sure if it was just our stay or if it is typical but we did not see everything included in the photos of the listing. We also were not given enough towels for the shower and had to hunt down some extra ones. You could tell everything was organized but not clean to the standard I would personally want- towels had some dirt marks and things left out from previous guests. The couch mattress also didn’t have a sheet on it and there weren’t any in the unit to cover it with.
COMMUNICATION - Alec and Hannah were very responsive and I appreciated their almost immediate resolution for the few little issues we had during our stay. Prior to check-in however I felt flooded with information…I had a hard time sifting through all the messages that felt a little redundant of information to find the details I needed. I know the hosts just want people to follow their rules and be able to have access properly however it was overwhelming for me personally.