Sam was very responsive when we signed up and throughout our stay. The location is great - only 10 minutes walk to the Hollywood Blvd attractions - and very quiet, although the entire area is not pleasant at night with plenty homeless (mostly harmless) people. Easy parking (free or metered street parking or a private garage). Laundry, small nice pool (but quite coooool/coooold in September). Nice kitchen, great working desk, separate bedroom (wife could sleep while I had very early morning work calls), convenient full kitchen. We’ll check it out again if we’re back to the area.