I have very mixed reviews about this accommodation. The dorm bed was comfortable, great amount of storage and easy to access bathrooms. The overall design and layout of the room and building were really nice and pleasing. However, what was really annoying was the poor customer service by the check in/check out staff. Their blunt arrogance and disrespect was a massive turn off. While asking simple information about the mask mandates and COVID requirements of LA, they said ‘it’s pretty obvious and turned away to their phones.’ Asking for luggage storage upon departure seemed like I was asking for the world on a plate. So I tried to avoid the staff at all costs, feeling like I was at fault. Learning from other customers they felt the same way.
Also realising that the hostel/hotel has been in the media for homophobia abuse, poor employment management etc, all just added to me feeling uncomfortable as a solo gay traveler.
So I have mixed feelings, the room and bed itself was fantastic, easy access to the building, fantastic location downtown but the overall customer service experience was one of the worse I have felt before.