Communication with Ken was great. From the day we were checking in, he made sure that we knew how to access the apartment and when we were coming. We changed our check in time and this was no problem. The view is spectacular, especially during sunset. Both the couch and bed were very comfortable and everything was clean. Only a short walk from a bunch of shops and restaurants in highland park, great vegan options! We loved staying in Ken's place and will definitely come back!