Unfortunately our group had a very unsatisfying 30 day stay at this listing. Although we give the listing team some credit for attempting to resolve in real time the extremely long list of issues, and generally being responsive and attempting to be accommodating, it was simply an extraordinary amount of issues, especially for a "luxury" listing:
(1) Although the location is convenient and in a great area, this particular unit is adjacent to a very busy street and a highway. It was riddled with super loud car and traffic noises all day and night.
(2)The unit and particularly the floors were very dirty upon our arrival. So much so we had to buy our own mop and mop it down b/c we were too uncomfortable.
(3) There were 2 broken window blinds within the first night. One of which was the central living room 4 panel window blind (key element of the unit) and it was never fixed in our entire 30 day stay, despite repeated requests too.
(4) The microwave broke and needed to be replaced, but this required us to be without one for 3 days
(5) There were TWO MAJOR WATER LEAKS IN THE UNIT, both of which occurred in bedrooms and required a temporary room in the same building. There was remediation and construction going on for 18/30 days of our stay because of this, and the two bedrooms were inaccessible, and had loud equipment.
(6) There are no blackout blinds in any bedroom. Although this may seem silly, the light in LA and in this building is intense, and every person in all 3 bedrooms complained about being woken up every morning too early. For a unit of this price, we felt this was yet another "miss"
(7) we had a package delivery stolen from INSIDE the building,
(8) the hot tub was non operational for 1/3 of our stay
We ultimately left with a very sour taste in our mouths as we were extremely accommodating to this host while they attempted to resolve all the issues, yet the host ended up offering a measly partial refund, and ultimately misled us in the mediation process. I encourage anyone staying in this building, or considering staying in a listing managed by this host, to strongly reconsider.