We unfortunately had to leave this place after check in. While Shawn seemed very kind and we are grateful to her for refunding our stay, we want to ensure that no one else goes through the same situation we did which ultimately caused us to waste several hours during our vacation with our young son. This property is listed as having AC and that was a big reason why we rented it. Even though it is So Cal, with rising temps we knew there was a chance that a house without AC in July would be too hot.
There is actually ONE unit in the living room and as of today, nowhere in the listing does it clarify that by indicating “AC” under the amenities they meant one unit and the rest of the house is super hot. I brought this up to Shawn a couple of days before our check in, after noticing a new review by someone stating there was only one unit. She indicated that this should not be an issue and that the house had ceiling fans and because of the location, the house “cools down”. With no options to cancel, we decided to give her the benefit of the doubt and not make an issue of it, but upon arrival the house was boiling hot. The master bedroom doesn’t even have a screened window to open. It has a window that has a fan attached and the door to the patio that has no screen. The other room has the bed against the window so moving the portable AC to that room is not an option. We feel this should have never happened because there was essentially false advertising made on this listing and even after someone noted the issue on a review, neither the hostess nor Airbnb made an effort to make the listing more clear. Also to note - the garage is accessed through an alley way on the back of the house, with minimal clearance on the street.
To me, when someone misrepresents something like that on a listing, I would not be interested in renting from them again.