Veronica reached out with a lot of information up front to help my girlfriend and I be all set when we arrived. Upon arrival, Marty walked us through how everything works and gave us privacy to relax. The unit was in GREAT SHAPE, the little notes all over the space were cute (and informative) and the location was perfect as we were meeting several friends throughout Burbank over the weekend. Veronica even reached out to remind us about the street sweeping so we wouldn't get a ticket (talk about going above and beyond the call of duty!) Next time we are in LA, we will be trying to stay here again!