Michelle was warm and welcoming and very accommodating. She was available if needed, but respected my privacy as well. The guest house is a nice little retreat from the Hollywood area. It feels like a cabin in the woods. Clean, comfortable and convenient. Everything was just as it was described. I was fortunate that they accept pets, because my dog was with me - and it was an ideal situation for her as well. A yard to play in, safe and secure from the street.