Ori was great at communicating- our GPS got us a little turned around so I messaged him and he immediately called to help us out. Everything was very clean and just as the pictures showed. Our only concern was the front door- there is just one deadbolt lock and there is a huge gap in between the door and the wall which let all the cold air in at night and could hear noises easily. This was our first Air bnb stay and overall it was a great experience!