Extremely horrible experience, I booked the eve of our stay since my cousins flight was supposed to arrive the following day late at night. The day we were supposed check in, I found out early morning that my cousins connecting flight was missed due to huge storms. I immediately contacted the host requesting a refund, explained the whole situations via message and got no response back until late that night, regarding the check out and key. I then responded that as per previous message, we didn’t check in and wondering if we could get a refund as it was part of the exceptional policy that I looked up on Airbnb. The support team from Airbnb was then involved and they too had a very hard time getting into contact with the host which was very difficult. I provided the host the letter British Airways and the flight of the boarding pass of the canceled flight that my cousin had and if they could kindly reconsider the refund and have not had any response back. Their property manager was really rude and also didn’t follow up with us as I had requested a possibility of just doing the following nights stay or a refund. She said she would follow up and did not with Airbnb as she said she would or about staying that night as I had requested. They are sadly extremely inconsiderate and have a lack of proper communication. I do NOT recommend this spot at all.