We did not meet Tia when we arrived but her husband and son were there to greet us and show up the ropes. The description was accurate and the room was very comfortable. LA was experiencing a hot spell so we used the fan the first night, Tia showed us where to turn on the AC for the following nights. The neighborhood was lovely, the home is on a major street but our room was quiet and the location was very convenient when driving to the sites we went to.