Things happen, and that was an embarrassment for me. I needed to urgently book a vest for me and my small child for two nights. I booked one place in a hurry and then found a second one better in terms of location and price. When I went to cancel Lauren's apartment, the program showed me that it was already closed for those dates. I thought I had failed to book it. And calmly went to the second lodging. With the confidence that the first one had been cancelled. Yes, I received messages from the Airbnb, but I did not understand it. Because my English is not very good. After all of this, when I saw that Airbnb had charged me twice for $350, I wrote to support to get some of my money back, because I was not a at Lauren's apartment. At least she could have refunded me for the cleaning tax which she did not need, but she charged me for that too.I ended up losing $350 and had a negative experience using Airbnb.