Thank you so much Arsineh. My check in and out was easy and just as described. The keypad made it easy to get in and out and one time on using bathroom when I locked myself out they were quick and helpful in letting me back in the room. The heater provided worked great to take off the morning chill and Internet was fantastic so that I could do my work and even teach a class via the web at the desk while I was there. When I needed anything extra such as a plastic fork it was very quickly delivered. Room was exactly as described and I enjoyed having the fridge. I do wish there were a coffee maker or microwave so that I could have made tea in the evening. I know if I would have asked they would have been happy to accommodate that but it's nice to be independent.