It was definitely a DISASTER staying at Betty’s listing. And it took extremely long time calling Airbnb to resolve the serious issues. First of all, the biggest issue is the AC. The listing says it has an AC. But there’s a box outside the Nest thermostat. And the box is locked. So guests will have no access to the thermostat. THE REFRIGERATOR IS ALSO LOCKED! During my first call to Betty at 4pm during the day asking her to turn on the AC, I was told it would be cooler at night so I should wait, and that she was busy so she would get back to me later. Then after repeated messages, she finally agreed to turn it on more than 5 hours later at night. And we realized the AC was not even working at all when she said she turned it on. We had to stay on the balcony for almost four hours before it cools down around midnight in order to rest, and that is the case for every single night we were at the place.
And Betty is extremely good at lying to Airbnb customer service telling them she came to fix the AC etc. that’s just all lies. After multiple request to turn on the AC, she refused to reply to our messages anymore. And she told Airbnb to be the middleman. So we just got abandoned by the host and stuck at this place where the temperature hits 80 degree in the morning and 90 degree in the afternoon.
The water supply for the bath tub in our bathroom is turned off. So nobody can use her water in the bathtub. Only the shower room can be used. But this is even not listed on the listing. And the photos of the bathroom has the bathtub included so this is no different than scams.
The fridge is locked but the host won’t tell you she hid a key somewhere in the house until I called Airbnb to get refund. I had to know there was a key from Airbnb.
We ended up paying for a stay that’s over $100 per night without AC, without fridge, without bathtub access, without responses from the host. The nearby hotels by marriott countryard was like 169 per night after taxes when I considered to cancel and switch. After this experience, I’m afraid that I can’t trust Airbnb anymore. It was totally a disaster. We even had to buy a thermometer to prove the temperature in the room.
What kind of host locks the thermostat, the refrigerator (both doors), and cut water for the bathtub just to save her energy bill? Is it even fair for us to stay somewhere like this given all the facts. All those facts are just not listed on the listing publicly before you confirm any reservation. I hope this is a good lesson for everyone. And I hope the host feels good while making money like this.