PROS: This apartment was so beautiful, very well cleaned and maintained and included all the basics to get us going through our stay. This included a box of snacks and household essentials at check in, which was a thoughtful touch. The apartment is located on the same floor as the pool and club house, which includes several BBQs and outdoor TVs. Even with this in mind, the unit was very quiet and felt very private and it was very convinent to just walk out to the hot tub. The location of the apartment is perfect for walking to several breakfast, lunch or dinner spots, and about a 10-15 minute walk to the aquarium. I also must say the king bed was so comfy! Several sets of linen and towels were provided which was a nice touch.
CONS: While the apartment itself was lovely, we did have a negative experience with the host. Upon our check-in, our assigned parking spot (which was an additional cost) was unavailable and remained unavailable for several days. This was quite the inconvience and hassle, since the apartment is located in the heart of downtown, which made street parking almost impossible to find. We were instructed by the host to find parking elsewhere and to try to resolve the issue ourselves with the apartment complex, and that we would be reimbursed for our out of pocket parking expenses. Unfortunately, this was not the case and we still have yet to be reimbursed. Additionally, there was no internet connected to the unit for 5 days, which meant I had to “work from home” elsewhere. The host was not proactive in getting the issue resolved.
It’s also worth noting that the host insisted we use a third party app to communicate on several occasions (even after me kindly requesting all communications be through the Airbnb app only). Upon check out, the host emailed me a form for me to provide our banking information outside of the platform so that their accounting team could process our pet deposit that way. This made me quite uncomfortable as it’s outside the Airbnb TOS and at this point I had already reiterated on several occasions to not contact me outside Airbnb. The host is a team of “friendly” individuals, however, they do not actually take any actions to resolve issues.