The unit itself is pretty good. Location is great, tourist part of Venice. The view is very nice, but the water is several blocks away
The mattress is a deep-sinking memory foam to me not comfortable. The heating/AC unit is crazy loud, and the heat is needed, even in SoCal. For my mid-December stay, when I arrived the temp was 58 degrees inside the apartment - but the unit did (noisily) warm it up. Host did make an unneeded visit to replace batteries in remote, that I offered to do
RESPONSE TIME to a major issue was 7.5 hours! During my 3 night stay, I reported the issue at 2:31pm on the second day
Host did not respond until 9:57 pm that night. Listing had response time of LT 1 hour. The issue was a big problem: The temperature in the tub/shower could not be adjusted, it was stuck on scalding hot. The design of the faucet and adjustor may be unfamiliar to some people, as host had 3 postit notes on the wall.
Need more characters to explain fully here, but very disappointed