FreeHand is one of the biggest airbnb hotel scams ever. You do NOT get what you paid for and let me explain:
First off, when I booked the AirBNB, communication between FreeHand and I through the AirBnb App was great. They were responsive and helpful to address any concerns I had.
Unfortunately... this is the only good thing I can really say about them, the communication when your a guest.
Here comes my terrible experience:
Come check in day the person working at the service desk in front asked to see my Photo ID and Debit card so used to purchase the AirBnb. I did not think too much of it as I thought the person was just checking my information and AirBnb details. Come to show, they charged my debit card 150$ WITHOUT TELLING ME. I would have NOT known about this if I hadn’t been notified by my bank. I messaged them about this and they told me it was just a fee that will be erased from my account in about 1-2 weeks. Me already being sketched and worried out, I had a bad feeling about the whole situation but let it be and waited it out.
Remember what I said about The FreeHand NOT being communicative after your stay? Yeah they are in it for the money and not for the guest. I got a message from them via AirBNB app to leave a review for the stay. Luckily I did not leave a review yet and told them I will do so when I get my 150$ refund. I message them 3 days later and asked if they had refunded me yet. No response. I message them 2 weeks later, surprise surprise, still no response. This is what I mean by the communication is terrible I would not recommend.
The second issue is that my AirBnb room did NOT match the picture that they posted on their page. Granted it has been two weeks since my stay so I cannot remember much, one important detail I do remember was the the AirBnb listing showed the room with 2 windows, my room only had one. I can keep going on and on but I think I got my point across.