The Hoxton hotel itself was beautiful and the staff were all amazing. The location was good and the room was beautiful. Loved the bathroom! The issue for me was for the price that I paid, I expected the quality of services offered to hotel guests to be of better quality. They were definitely understaffed and the valet process was so backed up, it took us about 20 min to really get service and check in. There wasn't a bellhop/bell service so we had to get a trolly ourselves and take up our own things. There's only one trolly, so if it's currently in use, you're outta luck, unfortunately. The pool was advertised as heated, but when me and my bf tried using it, the water was almost luckwarm. The view from the pool and hotel was amazing, but it was definitly tight. Not sure how comfortable that would be for guests who are concerned with COVID. All in all, it was a beautiful hotel and the hotel staff provided great service. Just wished we got a better experience as we did pay a pretty penny for the valet including other service charges on top of the airbnb price.