Nobody was home when we arrived. Our check in time was supposed to be 2:00 PM. We arrived around 7:00 PM. Nobody was home and no instructions were left about how to gain access. I called Airbnb and they cancelled the reservation and offered us $150.00 to stay in a hotel. That was very nice of Airbnb. Just as we were about to depart and find a hotel someone came out of the front door. She did not know us so she did not let us in. I can understand that. She texted someone with our problem and he called and told me where the key was located. I was really upset because my wife and I were exhausted. We got up very early in order to do a very long drive.All we wanted to do was go to bed. Finally, after getting in, we went to be around 9:00 PM and I was just falling asleep, some people came in and talked rather loudly for about 40 minutes and kept me awake. It sounded as though they were talking in our room. Up until this house we have had excellent experiences at Airbnb's. If this had been my first time using Airbnb I would not use Airbnb again.