While the hotel is in a great location and a boutique feel on the water and near restaurants, I would tell you to stay away from booking here as long as the hotel still employees the front desk clerk who should have checked us in when we arrived at a Saturday night at 6pm. My story is what nightmares are made of and I hope that no other traveler has a similar experience. We arrived to check in at Saturday at 6pm and we were informed by the front desk clerk (John) that he could not check us in as he was on break and would get in trouble. But he proceeded to give us keys to the hotel room so we could access the room. As I was not feeling well, we went sleep and the front desk clerk then banged on our door at 930pm to check in. My boyfriend who was registered on the room went down to check in for us and the clerk whose name is John demanded that I come down in person even after my boyfriend informed him I was sick. I am still recovering from long term effects of having COVID and was upset that the clerk would not work with us.. I called the front desk upset with the news and John then went on to question if I was even really sick which he felt was not true because he saw me walk upstairs to get to the room... it is very upsetting to have someone question your illness and extremely inappropriate. He then informed me he was kicking us out and called the Santa Monica Police to the hotel after which they arrived and we had to explain the situation. Of course we promptly packed our bags and left. My boyfriend is a flight for life paramedic and I am a 5 star Airbnb host and have received nothing but 5 stars everywhere I have stayed. We were taking care of my elderly father in LA and wanted a break for ourselves. This event was beyond disturbing. Neither my boyfriend nor myself have ever had the police called on us and were just beside ourselves the John took that extreme step. My boyfriend is on the front lines daily saving people’s lives and he really needed some downtime. No words can capture how upsetting this was for us. The hotel should have two people on duty so if one bad apple behaves in this manner it can quickly be addressed. As long as this hotel employees this individual, I would not recommend it to anyone.