I’ve been an Airbnb patron for nearly a decade and I’ve never experienced hosts like Kevin & Mari.
I booked my Airbnb a day in advance as my flight was arriving before check-in time on the 25th. Paying to reserve the Airbnb for an extra day (6/24) would allow me the space to check in once my flight landed (6/25) I do it often as having idle time with a toddler is stressful after travel and didn’t think this would be an issue but I was wrong. The hosts wanted to charge me for checking in a day late and after explaining that I reserved an extra day to accommodate travel with my toddler and elderly mom, that meant nothing to the host. They told me I world have to pay extra to check in before 4pm on the 25th.
I was able to adjust my flight time and arrive early to check in on the 24th. We scheduled a 4pm check in time and after many texts and calls the host unapologetically arrived around 6pm. Airbnb does a very thorough vetting process and facilitates background checks and I.D. confirmation. Once I showed my I.D. To the host he denied it. after all of the hassle to accommodate THEM he wouldn’t allow me to entry while also refusing to refund my payment. They repeatedly shared “we have a very strict cancellation policy.” I contacted Airbnb and their advice was to “find a place to stay for a couple nights, the host won’t budge” -_- We ended up dishing out for a hotel and escalated the situation to my bank.
If you’re looking for comfort, great hospitality and smooth check in look elsewhere.