Beware, guests - this place was a real stinker for us. When we arrived at 7:30pm to check in, it looked as if workers had forgotten to finish a job or something - there was a shower door in the living room and tools in the bathroom. My phone had run out of battery during travel so I plugged it in to contact our hosts to ask if we could still use the shower, and found that at around 7pm they had sent us a message to let us know that our place was no longer available and that they did not have any other properties available. 4pm was our check-in time, so that message was sent almost three hours after we were already supposed to have the apartment available. Then a worker showed up and told us that the shower had been leaking onto the restaurant downstairs for several days. We were shocked that they would leave us high and dry like this on Superbowl weekend when it would not be easy to find another place, especially if they knew of the issue beforehand. We called Pillow and Coffee's phone number to see if the place might be available after the repair, but the person answering the phones told us she could not reach the hosts. Fortunately, we had friends kind enough to let us crash at their house on super short notice, but it would have been a nightmare if we did not know anyone in LA. As it was, we spent most of Friday night on the phone figuring out where we could go and packing up and driving across town, instead of meeting people for dinner and drinks like we had planned. We also spent about an hour Saturday morning on the phone with Airbnb because the hosts were not using the proper protocol to give us our refund and basically asked us to take responsibility for the cancellation, so we just called Airbnb direclty because I no longer trusted these people. Props to Airbnb - customer service was very understanding and refunded us almost immediately. My advice is to have a plan B if you reserve with these hosts!