My 2 friends and I enjoyed staying at Carmen's suite. It was very clean and looked exactly like it did in pictures. She was very easy to reach via text if we ever needed anything and she checked w/ us to make sure the A/C was fine since she had experienced a heat wave earlier in the week that gave the A/C some issues. It got a little stuffy at night and in the morning, but she was very consistent in making sure it was working okay. We enjoyed the complimentary snacks and the Roku selection!