Do not book this rental, I would give it ZERO stars if I could. While we had high hopes for our stay at the Hollywood Hills Villa, ESPECIALLY given the the price point and advertised luxurious images, our experience has been anything but hospitable. We chose this booking carefully based on its location, pool, and how luxurious the photographs made it seem. Based on the price point ($595) and 4.61 review average, we were led to believe this rental would be worth every penny. It is undeniable that our money should have been spent elsewhere. We expect to be refunded our booking.
The following is the list of short comings for which we deserve to be refunded:
⁃	Rental not ready on time: upon arrival, our rental was not ready for us. The cleaners arrived as we did, the rental reeked of marijuana, and we were forced to wait outside while he cleaners worked. Especially given COVID, this lack of preparedness is unacceptable
⁃	Misleading images: the listing photography includes furniture that does not match the current state. The furniture is dilapidated, and even missing from the rental (outdoor seating, chairs throughout the house, etc.) Part of the reason we chose this house was the aesthetic, and it’s disappointing that it was misrepresented.
⁃	Quality: it’s clear that this house is poorly maintained, as the paint inside is covered in dents, scuffs, and clear overuse. The paint is clearly substandard, as higher quality paint would allow for these scuffs to be buffed out. Yet another example of where this supposed “brand new” and “stylish” listing has clearly cut corners. Linens and bed makings don’t even include a full sheet set, the quality is poor, missing a top sheet, and uses throw pillow covers for bed pillows which is unsanitary and not practical for actual sleep. Furthermore we found foreign hair on the pillow of the second bed as we entered.
⁃	Bathrooms: the master bathroom sink is worn to the point that the faucet is not securely fastened and risks breaking. The guest bathroom toilet does not flush properly, and looks as though it may overflow
⁃	The pool: this pool is unusable and visibly caked in Algae. We had every intention of using this pool, and it’s the reason we paid the premium price over other pool-less listings. This alone should be enough to require a refund. The outdoor lounge furniture is nowhere to be found, rendering the outdoor space useless.
⁃	Customer service: upon reporting issues to the property manager we were met with apathy and insufficient solutions, or no solution whatsoever.
⁃	Human feces and toilet paper on the patio: on the final day of our stay, we walked outside to the front door to find human feces and toilet paper had overflowed from the pipes and onto the patio.
We considered cancelling our booking upon arrival, but due to the last minute nature there were no alternative options for lodging in a reasonable price range. The only reason we stayed is because our only other option was to be stranded. We have no choice but to assume that this rental is incentivizing disgruntled guests not to leave reviews. No reasonable person would be satisfied with this rental at this price, or even half the price. We are still in the process of seeking a refund.