Stayed at this location 12/21/14 – 12/30/14 based on good reviews. The house was located on a reasonably quite street and the master bedroom is nicely furnished. The physical accommodation was good but had communication issues with the host, Betty. We needed to know check-in time (flexible check-in time indicated on website). Prior to our arrival, attempts to contact Betty via e-mail and voicemail were un-answered. We went to the house at around 11am on 12/21, rang the doorbell, no answer. Texted Betty telling her that we are at the house. My wife knocked on the house next door (where Betty supposed to live). A nice woman (tenant?) answered and helped us find the keys under the doormat and showed us in. The house was very cold, thermostat indicated it was 54⁰ but was inaccessible with a locked cover. Meantime, Betty texted back to say check-in time is 1:30. I texted to inform her of situation, she texted saying she’ll take care of it. Few minutes later, the woman who helped us came back with the key to the thermostat – problem solved. Next morning we were woken up before 7am (12/22) by the sun shining right into our eyes because the vertical blind in the bedroom was missing few leaves and could not be shut. Texted Betty and she said she’ll have Lupe, the house keeper, take a look. Heard nothing, so texted her on 12/23 to inquire, she texted to apologize and said she’d take a look. 12/24 she texted and said she’ll purchase a new blind and install after Christmas. Since the parking spots in-front of our house were all taken and we had to park far down the street, I texted her about the possibility of parking in-front of the house next door which were mostly available, she indicated that those parking are for other tenants and we’d have to park on the street – no problem. 12/25, I texted Betty to wish her a Merry Christmas and inquire when the blind will be installed so we could move our belongings out of the way; also asked when our sheets and towels will be changed (she promised that will be done prior to our booking). Betty texted back ranting and raving about how I only gave demands, complaints & “negative energy”. I replied and tried to explain, she answered with more ranting and raving – that I’m selfish, should shut my mouth, don’t contact her anymore… I didn’t contact her the rest of our stay except for a courtesy note to the house keeper on 12/30 and let her know that I’ll lock everything and leave the thermostat key in the room and house/room keys under the doormat. Betty actually wrote back and thanked us and wished us a safe trip home. Lupe also wrote to thank us and apologized for Betty’s messages indicating that she’s normally not like that. Overall, it wasn’t a pleasant experience and don’t plan to go back anytime soon.