We arrived Christmas Eve for a 3 night stay and the place had not been cleaned. Bed was messed up, dirty towels in the bathroom, etc. Host saw the pics and agreed it was not cleaned; she sent a cleaning crew the next day at 2:30pm. Now I understand mistakes happen, I asked for a night refunded (including taxes/fees/cleaning fees). Our total for the stay of 3 nights was $986.10, so I requested a $328 refund, but received $288. Fine, I just had to let that go, but on top of not being cleaned, there was no wifi available although the listing says there is. The tv only works through wifi so no tv available either. Also, the sink did not drain at all- it took hours to empty after brushing your teeth- gross.
Location was good, place was cute, and host was very responsive. I also appreciate places that allow dogs since my pup comes everywhere with me. Probably wouldn’t stay again but the place wasn’t bad as long as you know what to expect.