We actually didn't get to stay here, but I'm leaving a review for others to understand how south the communication can go with Peggy in the event of a change. Peggy's home was listed in a search I did for 2 adults, and 2 infants (kids under 2). Peggy claimed that only 2 adults showed up on her end, and she as the host approved our booking. As a mom with 2 young kids, I did not read the house rules in advance, which stated 2 ppl max and the place was not suitable for young kids. I figured if Peggy accepted us and Airbnb allowed her place to come up in my search, everything must be fine. Definitely not true. However, the day prior when Peggy reached out, I told her that as confirmed in our reservation (which I had email proof of), we were a party of 2 kids and 2 adults. She told us she couldn't accept kids because of the pool and pond and that it was a liability, it caused her anxiety, and we would need to reach out to airbnb to cancel and find suitable accommodations. She refused to refund me at the time, until Airbnb got involved. At that point, she said she's refund me one night since I "failed to understand how this was my fault." She also said she was charging me the cleaning fee because it would be unfair to cancel her cleaner because I made a mistake, and apparently my cleaning fee was also being used to prep the place in advance of my stay, which I've never heard of before. I was very unhappy with this and spent lots of time on the phone with Airbnb to try and get a refund and help with finding a new stay in less than 24 hours. As you can imagine, finding a last minute reservation with 2 kids is very challenging especially in high season. Peggy then wrote again and said she would take us with our kids if we paid $300/per kid per night, which for 2 nights would have equated to $1200. The 2 night stay we had reserved was only $500, and I did not agree to this price gouging. I found it interesting that the liability part of her concern and her personal anxiety would disappear if we paid an outrageous $600 per kid for the 2 days.
Despite her telling me the reservation was canceled, she would not cancel it herself because this might "affect her Super host status." I waited for Airbnb to cancel the reservation as they indicated they would. The day of our reservation arrived, and Airbnb still hadn't canceled us. Peggy thought that meant we were coming, and I received a long message saying I shouldn't enter the property and that they had a watch dog there. It felt very threatening. Obviously we weren't going to stay at a place where we weren't welcomed, and I thought this communication was very unprofessional and rude.
Last, Airbnb finally canceled us and after digging into the whole mess refunded us the entire stay and gave us a credit somewhere else.
It looked like Peggy's place was going to be great, and I was excited about it, until it all went south. I write this as a word of warning. This place doesn't take kids (unless you want to pay a heavy fee), and Peggy can be very rude and unprofessional in her communication. She seemed much more worried about her super host status than trying to resolve the issue in a compassionate and considerate manner and was only looking out for her bottom line, which in the end wasn't about concern for my kids, but whether or not she was going to get her money. Not a great vibe for a host in my opinion.