Anthea was very responsive and made sure I could get the keys even though I changed my arrival time to later in the day. She was very friendly and helpful when I arrived and her dogs are very friendly as well. The room is as described, and the bathroom is in the common area next to the kitchen. The main area of the house does get cold in the winter, but there is a private heater in the room which works great. Overall, great experience and would repeat.