Ellen met us when we arrived and happily showed us around and made sure we were set up in Nellie. The travel trailer itself was great. It's retro so if one was expecting a hotel they will be disappointed. The bed was super comfy and everything worked great. The outside area is wonderful to relax in after a day of exploring and running around town. I couldn't have asked for a more peaceful place to stay. The only small issue we had Ellen addressed within minutes so no big deal. I'd stay again without a second thought.