Terrible communication and check in experience. My wife and I have stayed at other locations they’ve hosted with no problems but this time was different. I received email confirmation as well as a direct message from the host stating check in was ready at 3pm. Well unfortunately, my wife and I got there and were not able to check in until 10pm! I repeatedly had to beg for the code to obtain the key from lockbox to get in. Unacceptable. Instead of rectifying the situation I was told if I was unhappy I could cancel and get a refund. Where would I be able to go get an air bnb or hotel room at 10pm the same day?! I asked for a late checkout the night before our departure to make up for the time we were locked outside but was denied. I am understanding and realize this could be due to early check ins of new guest, but our checkout was 10am which is already much earlier than most air bnbs and definitely earlier than most hotels. There were positives as well so it’s only fair to highlight both bad and good. The place was extremely clean and in a great area. Nice setup. Serene, quiet, and peaceful. Great amenities as well. I appreciate the fact that they take the time out to actually think about what guest may need during their stay. Modern studio, very comfortable and private.