I wish I read the previous review before I stayed here. ANYTHING you need while you stay here, ask days in advance (toilet paper, clean towels, etc). You will have to ask for everything. They will not ask if you need anything and then take forever to get it to you. Ask every question you can think of before you check in because there is no information on how to check in or get into your room. The locks are garbage and don't work half of the time. I had to stay in my room most of the time because they wouldn't lock and had to break into my own room several times because the door wouldn't unlock. They use the August app. Just read the reviews on theapp.
As far as messaging the owners, there are 4 different owners, managers. etc. If you message, you'll reach Adeola, who ISN'T a manager or owner, and has little to no knowledge of the place.
It's not a horrible place to stay, just needs to be managed ALOT better because the hospitality there is almost non-existent.