Jesus Christ - where do I begin? Absolutely worst AirBNB service in my years of using this awesome service. Yes, we arrived late because our AmTrak train got delayed by 2 hours and while I gave her a heads-up, arriving even later was just the beginning of our nightmare. The door latch's sound was too noisy for her -- HER dog barking at there arrival of HER guests is too noisy for her, and to top it all, "You are now required to pay a late checkin fee of $25.". Of course her house rules mentioned none of that. That too, she'd want it paid by a non-AirBNB app -- or just "pay cash". One wonders why would she cut out Air BNB from this "fee". 😅 (AirBNB told me NOT to pay her an extra penny for obvious reasons.)
We leave the house next morning and she holds us up for __20 minutes__ just to argue about us being late and the need to pay her $$ by a non-AirBNB app. All this while my wife stood there with your 2 month old baby in her arms. Who cares? All Ms. Karen seems to want is the extra "fee". Same message again later that night --- arrrrgggghhhhh. We were so terrified by this experience that we left the place the next day at 5AM and proceeded to file a complaint with AirBNB.
I wish Karen treated her guests with a bit more respect and courtesy. I'd have gladly paid her an extra "late fee" if she'd been polite about it. But, alas. Our trip to LA was spoiled because of this experience and I very much regret subjecting my wife and baby to this. Do not stay here.