My experience was not pleasant first of all the front door lock didn’t want to open because the battery was very low so my son had to go and buy a new battery and placed it underneath to unlock it it was a trick from YouTube we had to YouTube how to enter the unit due to battery function it and second of all when we enter I noticed the the floor wasn’t clean or mop And the sheets downstairs room had multiple stains all over and we had to wash all the sheets that was very disappointing I reach out and let him know about the door situation he came out and replace a new battery and made our beds but still didn’t clean the filthy floor