Mack was great in communications and is a responsive host. Which is why i really wish my review could be different but i have to be honest. My stay at this location was disappointing. I was bit by a spider 3 times my legs were so swollen i couldn't wear a shoe for 2 days and had to squeeze all the venom out from the bite for over a week. The unit and the only elevator to the floor is at the opposite end of each other. A park immediately across the block is the Westwood version of skidrow and there's a fight every night into the morning. Police was called EVERY NIGHT of our stay. Also there seem to be a martial art or some type of sports team practice every morning on the weekends. They get loud starting right around 5:30~6am. Whistles, coach yelling, players yelling back.. forget about sleeping in on weekends.