Excellent communication throughout. Even though Rachel was not in town, she responded within a minute to any and every question I had. Neighborhood is great - right off Robertson in W. Hollywood - and the condo building has private (free) secure parking. We stayed for just over a week, and would have been nice to have more than the minimum number of towels, but we went out to buy detergent and did laundry ourselves. Also, listing says apt has cable tv, but it doesn't. Minor issue. Overall, great experience.