We hosted my sister's bachelorette party for the weekend. Although the weekend was fabulous overall (always is with a great group of ppl), our experience at this house - and with Grecia - was a complete nightmare.
It's worth noting that prior to this, previous stays - and my experience with Airbnb hosts - have been incredibly positive - the hosts have been a breeze to communicate with as well as especially responsive if even the minor snaffu comes up related to the property listing and our experience.
In this case, it's disappointing that the host accepted a large party for the weekend and then didn't accommodate those guests to a basic quality standard (by 1 - not doing anything about the broken equipment or offering help to improve our experience, and 2 - for responding unprofessionally / acting inconvenienced when we tried to draw her attention to the issues. Unlesss you can host future Airbnb guests without issues seeming like major imposition and disruptions to your life, please don't accept the request - or payment - in the first place.
More details about our specific experience follow.
The property
The listing featured a pool and spa - neither worked during our entire stay, and every effort to get Grecia to fix it or attempt to fix it ourselves was delayed or met with resistance and ultimately unfulfilled altogether.
Additionally, there was a severe plumbing situation (which stemmed from an obvious prior systemic issue) causing the guest toilet to overflow unstoppably with sewage into the hallway next to the entryway + kitchen as well as the base of the stairs and sole access point to the second level of the house. The whole situation left 12 people access to *two* (out of 5.5) shower and toilets for the remainder of the stay – one in a detached guest house – as well as a second sewage explosion/health hazard the next morning before we checked out.
The host
Grecia was incredibly challenging to communicate with and even hostile at times:
-	No single point of contact. We communicated on multiple different platforms which became incredibly confusing and hard to follow. Grecia provided me with two different cell phone numbers, and between phone calls, texts, Airbnb messages, she was inconsistent in response time and generally hard to reach (i.e. took SIX+ days to respond to questions immediately prior to our stay). We began communicating with a woman named Alena who, despite being incredibly gracious and a breath of fresh air (and current contact on the rental lease we later discovered) was technically not our host nor accountable for all the issues described.
-	Unprofessional. In addition to being challenging to get ahold of - which she claimed was due to “overseas travel for another job” - Grecia provided no instructions (or any type of manual) upon arrival about how to operate the pool, spa, outdoor fireplace, or any other amenities.
-	Rude Tone. We experienced Grecia as defensive; she took very little responsibility for trying to remedy the issues that arose.