We were looking forward to our family’s stay at Santa Monica. However upon checking in we realized one of the two showers were completely broken and the water pressure out of the remaining shower was very low. Mary the host promised to have this fixed the very next day but the issue never got fixed before our departure.
What’s more, when we complained and asked for a partial refund, she lied to the resolution team and said the issue was fixed immediately.
The location and apartment was great, but I wouldn’t want to stay with a host who was not accommodating and with an apartment with broken amenities