My family and I visited LA for the first time during the 4th of July week. Everything was amazing. The apartment was clean and looks like the pictures. The building is the epitome of secure. I suggest really reading the handbook provided. Yvonne has step by step directions with pictures to help making navigating easier. She communicates quickly and even checked in on us after I had a difficult time accessing the unit. She was helpful and friendly. I would definitely stay her again.