If you plan on hosting people at the house and having dinner don’t count on the gourmet kitchen being sufficient for your meals. I had to bring a pan from home which I’m glad I did because the pans that were there were not sufficient the knives were not sharp. I had better appliances in my own home. Had to hand wash all the dishes from our dinners due to the lack of performance of the dishwasher....dishes came out greasy.I don’t feel Susan was forthright about her property and there were shortcomings. Security was number one....broken window locks. My guests also mentioned some of the same issues....For $1000 a night we could’ve done better. I don’t think Airbnb is doing their job and honestly reporting up-to-date information on their hosts home...I will never use Airbnb in the future
...when I tried to contact them eight months prior to cancel this reservation I was told I was unable to. I was unaware that they were certain reservations that could not be cancelled ...no matter how far in advance . Your customer service was in adequate and aware of policies of the company...I’ve already let all my friends know about Airbnb and my experience and I intend to continue letting people know to deal with VRBO and not with your company