Emerson sent check in instructions for 4pm, we had plans and the late check-in was causing conflicts so I requested to check in earlier. He did not respond.
We checked in at 4pm only to find that door to unit was open and we immediately felt unsafe. We walked in to a unit that smelled, had dirty pots & pans, trash in kitchen, and an unmade bed. We though somebody was in unit still or that we got instructions for incorrect unit so we did not enter into bedroom or bathroom.
I called Emerson only to have his “coworker” answer phone. He asked us to wait until someone stopped by to clean at which point I said it was unacceptable and that we wanted a refund since we were already on a very tight schedule.
Ended up paying a lot more to book a last minute hotel and we’re stuck in traffic for a while which caused all our plans for remainder of evening to get cancelled. Unacceptable.