Colin is great at communication,fast response and shows up if he says he would,He gets things done and he is somewhat polite. The place is neat, spacious and beautiful. With that being said, I am very unhappy with a lot of other things that added up. It was my wedding week, my family came from several countries and were here to meet the groom's family and celebrate my wedding. There were some things broken when we arrived but, like I said, Colin was quick with response and got it fixed the next day. We had a total of 3 airbnb booked and this was the only place that gave us headache. Every other place understood that this was a joyous moment of families meeting but apparently, the neighbors here are the most sensitive humans on planet earth and don't appreciate anyone speaking in the comfort of their apartment. For example, Colin reported the neighbors complained about noises after a day of staying. I was upset about this because the same day they claimed we were making noise was the day I personally took my whole family to the mall for shopping and came home in the evening and we all reminiscing. If you are renting a place, expect people to speak, laugh and enjoy themselves, this wasn't a free home. Also the main reason I got a big place was because I needed all the family members to meet and bless my nuptials before heading over to the chapel, Colin said he won't allow it because the neighbors complained. On the last day, We cleaned up the apartment and may have mistakenly wiped down the little visitor tag. I noticed when doing the final round that it wasn't on the dining table and immediately notified Colin and apologized, and even offered to go back and do a thorough search if needed but no, he charged me $20 for that sticker! So overall, nice apartment but not the best service.