Eric was quick to respond and flexible. We were not happy with our stay due to dirty, sticky floors, an unpleasant smell, and the kitchen was not stocked as stated in the description. We bought food to cook our meals and were quite disappointed the first morning when there were no pots and pans. The kitchen cabinets were completely empty, except for disposable plates and utensils. Eric allowed us to cancel the rest of our stay though charged us for the night and half the cleaning fee.