While the location and room were great, the overall experience with Dana was disappointing and frustrating. I am hardly one to leave negative reviews, but this being my first experience at AirBnb, I'm not sure it was worth the money saved having to deal with Dana.

From the beginning before I even arrived at the house, she was rude and not flexible with our check-in hours even though I had explained to her our flights were delayed and we were running late for a special reservation at Disney. We ended up missing a large part of it because she wouldn't let us check-in outside the check-in hours. The icing on the cake was when she hung the phone up on me while I was speaking with her.

Furthermore, we were receiving noise complaints at 10pm on a Saturday night for playing music on our phone at medium volume and for wearing heels. We were in the house a total of 40mins max getting ready, but in that time, she had sent me several messages and had an Airbnb rep call me and disturb us in the middle of the night long after we had already left.

Adding to the negative experience was that we were not comfortable during the night since there are only glass doors separating our suite and the rest of the house downstairs. Anybody can come up and look into our room. There should be some sort of covering on the door. In fact, a male guest inappropriately came to our suite but thankfully the door was locked.

Last comment was that the first floor smelled strangely of urine, but our suite on the 2nd floor was ok.

On a more positive note, if possible, only speak with Dana's husband. He was the one who actually welcomed us at the door and he was more pleasant to speak with.