Ewa was very responsive. I contacted her the same day and she was able to accommodate my arrival. I did not arrive until after dark and had a very hard time finding it even with Google maps. There were dogs barking when I arrived and someone was trying to get them inside. They continued barking while I was shown to the room. It was lower level - basically sub-basement. There was a window but it was high in the room - so no real view. I wound up not staying the night. I had to pick up my husband at the airport and between feeling iffy about the room and dreading driving back in the dark - we made the decision to stay somewhere else. Ewa did return the cleaning fee.