I arrived and there was no room available I drove 7 hours and had to find another hotel I was furious. They could have called. I didn’t even receive a full refund. I will never book thru this company again. They than tried to offer me a room with other people. The hotel could have called and let me know there were no rooms available completely unprofessional. Seems very scammy to me to try to get people to get to pay for joint rooms. I would call ahead of time.