Question. If your guest says the house alarm and smoke alarm are going off… day after day from the moment the guest walks in... night after night at 2am 3am 4am… what do you do?
Answer. Fix it. And if the host can’t fix it, the host sends someone to fix it. Couldn’t be simpler.
I’ve never had an issue with an Airbnb over 10 yrs. Easily the worst experience with a host I’ve had.
Paying $1100 a night to have 30 mins of sleep. Host did *nothing* on every ask to fix the alarm day after day. I had to involve Airbnb to cancel the remainder of my trip due to the host’s unwillingness to even let me cancel the stay while the alarm was continuing to go off. Unbelievable.
Now it’s understood this is unexpected from the host’s end. No one wants this situation, but when you have a situation like this you do what you can to correct and remediate. Any host’s responsibility.
To top it off.. host charged a $300 security deposit and has not returned the security deposit. Be very careful with this host.