When Tiamba welcomed us, it was not warm, she did not even introduce herself to us, which I thought was a little weird and rude.
Also, we saw her listing as false advertised, our expectations were not met. Don't get me wrong, she is goo at communication. When I asked her something I needed like the portable heater, she gave it to me right when got back. Although she did a good job on that part, cleanliness of the guest amenities were really bad. The bathroom had a foul smell, the room was freezing even with the portable heater, the blankets were not as clean but not too bad, the utensils and silverware for guests were dirty, toaster and fridge were dirty as well. On top of that, instead of having the home-y feeling, we felt like we were intruders instead. The cabinets were locked up, and we are only allowed to use this one drawer with limited eating/cooking supplies.
Not only these, but as guests, we were not allowed to use any of her napkins or paper towels or whatever. She was upset that I used her table napkins to wash the dirty dishes her previous guests left. The place was also advertised as quiet, but we literally hear the cars and all other vehicles passing by (not over exaggerating but we feel parts of our room shaking too, which was weird), turns out that our room is facing a main road.
We addressed these issues to the host and politely asked for a refund and told her that we will pay for the night, but that did not help. She said that since her policy is strict, she will not do anything about it. She said that we should call airbnb since there is nothing she can do and so we did. When airbnb called her to talk to her about our issues she and her daughter came to us. We had a talk for about 20 minutes and they were really upset at what we did. They thought that we were picking on them because we sent airbnb pictures of how dirty the reachable amenities for guests were, but airbnb made us to do it as a proof. Tiamba and her daughter argued with us and told us that "if we want a 101% clean place to stay at, we should get a hotel." I thought that reply was pretty rude.
We were in touch with airbnb from 8pm till about 3 am to get a refund because we did not feel comfortable staying at her place. Airbnb was able to help us get out and we were thankful for that.