While I do appreciate that management was quick to respond to my messages, we were very disappointed in our stay. We spent our first 2 hours cleaning. Not how we wanted to start our vacation. To be fair, they had just finished a 3 month rental. Clearly much more time was needed to get this place ready for the next stay.
We were told we would get cleaning fee refunded but after we left they changed their mind and said they would not refund.
This experience has left us with a bad taste of Airbnb.