I didn’t book this spot for myself, but rather for my boss and her boyfriend for Valentine’s Day!
From the time I requested the booking, the staff was communicative and very helpful, really going above and beyond in everything they do.
The property is in back of their offices, so if you’re around during the day they function as a concierge and are ready to help with anything you may need assistance with! There was an issue with the security gate on the garage (my boss forgot to close it during the night - sigh) and they even sent someone out to make sure it was shut and that they were safe.
All in all, highly recommend this location for a fun stay in the Downtown LA area or for an event!