unfortunately I didn't have a good communication with the Host Anna, I can say that this is the worst Host of all the reservations I've ever made here on Airbnb, and the only one I had a problem, she doesn't care about the guests, on the day of checkin I sent her a message because I had a problem with immigration, she ignored my messages and never answered me, I could not reach the place and had to contact Airbnb support, they tried to contact the hostess and again she ignored the messages and calls that were made by support, I made a reservation for 5 days and had a loss of more than a thousand pounds, because Anna, in addition to never answering me, she also did not want to reimburse me, on the day of my “supposed checkout” they sent me a automatic message thanking me for my stay, this is ironic because I never got to the place! and after all that, after week Anna finally sent me a message apologizing and saying she wasn't going to refund me.