After seeing the great reviews for this place, I was more than happy to stay here on my short business trip. The host was very good communication wise. My flight arrived in late and informed fran of this, she let me know that this was not a problem and gave me the instructions for the gate etc. Upon getting there it was very dark, and the compound was quite big, had to look for a “sprinkler” to find a key, this was draining and time consuming as I had just come off a 13 hour plus flight, it would have been nice if the key was handed to me seeing as the host knew I was coming in and it was also too dark to start looking around her compound for the key. The instructions were also misleading. She said the flat was located on the left but on the ad it says the right. Tried calling her she would decline all my calls and would only respond via mail which again was time consuming. I had to wait for her response just to find out where the key was. I had to call her once and message her twice upon arrival just to even get her to come out and help me. When I finally found her after walking around her compound for 45 mins she wasn’t very friendly at first. The first thing she said was the flat is this one here. No hello! No how are you. Just “the flat is here” after picking up my things to enter the flat, her attitude changed a little and she started trying to be nice and somewhat understanding. She showed me the inside of the flat and that was that. Later that night I realised there was no WIFI instructions and had to use my data up because I didn’t want to bother her at 3 am in the morning asking for the details. At 7am I sent the host a message requesting for this and I received a very blunt response. Like I was bothering her. She told me everything was under the window. I later discovered the password was written at the back of a expired train ticket. No username to which WiFi i need to connect to (there was about 7 different ones to choose from) just a password. After that I decided I wasn’t going to contact them again despite whatever difficulties I faced as I was made to feel like I was a bother at this point. The flat itself is very nice, very good for what I needed. The breakfast snacks were nice. The walls however are VERY thin and could here the dog barking for what seemed like forever.. kids crying.. all their conversations including the food they were cooking in the kitchen. The smell got in very easily. The key do the door is pointless as it doesn’t actually lock the sliding door. It can easily be opened again if it’s pushed hard which I didn’t like as I felt anybody could walk in at anytime. The gate to the compound is also wide open sometimes at night which I thought was rather dangerous as it meant it was accessible to the whole neighbourhood.. especially as my things are “locked” away behind a door that doesn’t actually lock. Overall I would give it a 6/10. The place was nice but the service I received was poor.