The apartment is much older and grimier than appears in photos. Furthermore, Beatrice was unresponsive when we could not get into the apartment. The lock was broken to her place, and we waited outside in the cold for over 3 hours because she was not picking up her phone. We called, texted, and air bnb messaged her repeatedly but nobody was picking up for hours. In the end, we had to call Airbnb support to figure out how to get in, and eventually called a locksmith to let us into her place. When the locksmith came he tried the key and the lock and noted that the lock itself was broken. Although the key could turn it could not unlock the bolt behind it, which he said happens to very old locks over time. The locksmith had to drill the lock to open it, which he explained very clearly to us and Airbnb support who we were on speakerphone with. We had to fly out of town the next morning for work, and the entire ordeal kept us up into the early hours of the morning. Instead of apologizing for the inconvenience, Beatrice called us after the stay asking us to reimburse her for the locksmith needing to break the lock in order to get into her place. She would not admit that her lock was broken and accused us and the locksmith of making up a story. The entire ordeal felt dishonest and irresponsible and we would not recommend staying here.