Heating was broken and we slept in the cold. A bad environment for our baby. David was prompt with messages, but took about an hour before getting service was considered. By then, it wasn't available until morning so we had no choice but to suffer through it. Only 50F in the bedrooms on a rainy night. We were offered refund for one night which helps, but doesn't undo what happened. Finally, there was mildew on the shower walls and curtain.