To start, the place is in an absolutely stunning location. The views are amazing. With 4 grown adults and a 3 month old, the place was stocked with a half of a roll of paper towels and one roll of toilet paper. I had to go to Vons (grocery store a few blocks up) to purchase some for ourselves. The communication from Susan was extremely slow. I sent a request to add 2 guests and didn’t get approval until about a week later. Once we checked in, the WiFi was down. I sent Susan a message and she responded almost immediately that she had unplugged the router and that it should be back up soon. The WiFi never came back on. I requested a parking garage 2 weeks prior to arrival. I paid extra for that amenity. I didn’t get the code to get into the garage until 3:30 that afternoon and that was after about 15 phone calls and several messages through the air bnb app. The apology was weak and I was offered one extra hour at checkout. Again, the place was beautiful, it was in a great location, and aside from the communication, it was very accommodating.