From the beginning, they were very accommodating, they even let us know their favorite restaurants nearby and the nearest grocery store. During our stay we had everything we needed, they provided us with everything from toothbrushes and toothpaste, towels and tips to snack and drinks. The ac unit works very well and kept us cool in the heat. We felt very safe and secure during our stay. The area is great, it is not far from all the main attractions of LA