Gail is a great communicator. Before we arrived, she sent directions on how to get to her place. After we checked-in and before we checked-out, she sent helpful tips to make it easier. We didn't stay in the loft much as we were visiting family and friends in the South Bay, but it was nice and cozy when we were there. It was a little cold at night, but there were space heaters to use before we went to bed and plenty of blankets! We were a little worried about the bed in the loft being too close to the ceiling (especially since my wife insists the right side is my side of the bed). However, the bed was amazingly comfortable, and I didn't hit my head once! It was also nice that the loft had a half bathroom so we didn't have to go down the stairs half asleep! Only warning would be that the stairs down the loft are a bit steep, so be sure to walk down slowly!