Susan was super open and friendly from the start and our whole experience was really perfect. She usually responds very promptly to messages so organising things before our arrival went very smoothly. She is very interested and helpful but also relaxed. My boyfriend and I both really enjoyed chatting to her. She also gave us some GREAT food tips and some tips on where to go together with her son, who also seemed very nice from the few interactions. Ford, their dog, is adorable, very friendly and curious. :) It was clean, we could cook our own meals, it really felt more like staying with friends. Getting in and out of the city is really easy and not too expensive once you figure it out. I highly rate this place. I absolutely loved staying here.