Sara was very responsive and thorough with her instructions. The room was described as expected. The only thing was that Sara informed me during the week I supposed to stay that the actual room I had booked for ended up being unavailable and that she had another room available for an extra fee that is discounted. Since there was no alternative and it was a late update, I accepted the offer. It was not an ideal situation but overall she was accommodating and the location was close to the rose bowl stadium, which I flew to LA to attend.