Sydney is the best thing about this property and could not have been more responsive to our concerns and our needs. And while she was not in the area during the holidays she responded to texts almost immediately. Sydney has accurately captured the location and the neighborhood. We have stayed in Venice before and so we know the area. On the negative side, the unit itself was not what we expected. It is an old building and this unit is clearly lived in and well worn. We made it work for ourselves after purchasing a toaster and borrowing sheets from relatives. The sheets were borrowed because the sheets on the bed, while clean, were old and ill-fitting. While there is a small fenced yard that was great for our two dogs, it is not really a welcoming patio for sitting to enjoy a glass of wine. There are no chairs outside or ones that could be moved from inside if one wanted to sit outside. We also purchased a smoke/carbon monoxide detector that Sydney immediately reimbursed us for because the heating unit is old with a pilot light. In fairness to Sydney, we will be privately sending her a list of suggestions that would make this property more desirable.