Horrible experience I got, that it’s painful to explain.
I booked this place and within 30 minutes I call them and a lady Stephany picked up. She thanked me for the booking and welcomed to the place and ask if I have any questions that I should ask anytime. Yes, I had few questions, and I asked. I stressed on one question that I won’t be able to check in on time since I’m the one who booked but, someone else will and I’ll be coming in at night, she agreed and she said the earlier we can check in is at 2pm. To make story long short, when my untie come to check in, they change the story that she can not check in until I come, it was a big nightmare, my untie (old woman) staying outside of their home for almost two hours waiting for them to let her in. The way they handle the whole issue was so unprofessional, they look like they don’t know what they are doing not only that they lied to me that my untie can check in early. At the end they said since I’m not there they should not let my untie check in and they asked me to cancel the reservation. I asked them why would I cancel the reservation why I booked, finally, I told them I won’t cancel if they can not host me why don’t they cancel themselves, and it turned out to be super bad experience. Canceled my reservation at the last minute, not be able to get even a hotel and wound up sleeping in the car……they never even try to make things happen, like other business do…..if their is any misunderstanding and it happens on one of the employees cause it, they should try to make it up ……..
These people called Living theDream, they don’t know to do business, I don’t even know how they are in this platform. Very bad communication and poor handling of the business