Dirty toilet and food debris on bedside table. Lots of mosquitoes in the house. The problem with this place is that there're Jessica, who's something like a manager, the owner, and the cleaning lady. So after I reported the dirty toilet to Jessica, she sent the cleaning lady and her daughter to clean it, which is fine. The problem is that after they cleaning it up, they told Jessica that the toilet wasn't dirty at all.. Another interesting fact is that, they neither wore a mask or took shoes off while inside the house. However, after I canceled the reservation for being dirty, Jessica claimed against me for wearing shoes in the house.. Back to the food debris. I told Jessica there's food debris. She said she checked the house after cleaning and everything was clean.. At that point, I felt uncomfortable with this place and decided to cancel and ask for refund. Yet, because I don't have pictures of the dirty toilet, who likes taking picture of a toilet, while they have video of me wearing shoes, Airbnb made a decision of no refund to me for violating the house rule, which even the cleaning person didn't follow.. Another point is that, they don't use AC AT ALL.. When I arrived, it's super hot inside. So I turned on the AC, and then I learned they have a rule to not use it because "it can damage it".. Airbnb told me to negotiate with the host for a refund. But as I violated their rules, the chance is slim. So I will just tell the truth here to help future visitors decide. Oh, the reason I mentioned Jessica, the cleaning lady and the owner is because their interests are the same. So in case of a dirty room, Jessica will cover it up for the cleaning lady, because otherwise it's her responsibility of not thoroughly inspect the property. And whatever the truth is, the owner will be against you as well, because he/she is keeping the money. And because they have security cameras and you don't take a picture of a dirty toilet, you lose.
At least I now know what to do next time I see a dirty toilet.. And I hop you do as well.