I was quite nervous about coming to LA by myself with my 3.5 year old the first time and Roger has helped reduced my stress level for sure. First I found out I was going to arrive at the vila between 1:15-2pm and the check in was at 5pm so I contacted Roger about the possibility of earlier check in and he responded very quickly and told me he would let me know as early as possible about early check in once the last guests had left. He told me the vila would be ready by 2pm but I got there around 1:20pm and the vila was already cleaned and ready for check in. Roger is very responsive and friendly. He gave very clear directions about how to get into his vila. I was lucky enough to run into the cleaning person when I got there and she was super helpful. She showed me where to take the bus to Pasadena and how to get to the closest restaurants on foot since I don't drive. The vila is so clean and spacious. There is a grocery store that's right around the corner which I visited 3 times.