Sam and Yuki were super quick at responding to messages. I accidentally forgot my glasses after checked out. They were able to find it right after I texted them and accommodated for pick up. Place were clean and sweet with two super lovely cats. Especially the black one which is very demanding. You will never get the same experience with any other cat than her! If you are a cat lover, you should not miss visiting this place! Again, highly recommend this place. You will have a great time with those two cats!