Anu had the keys in a lockbox, and inside the lockbox contained keys for the main door. Apparently the door gets stuck sometimes.. I was completely unable to get in the door. I was outside of the air bnb for 20 minutes knocking, banging, trying to get the door open but the neighbors wouldn’t open the door after showing them that I had the key and Anu wasn’t responding because he didn’t have WiFi. I can’t really attest to the cleanliness but the check in process for me was awful. I canceled that air bnb and ended up staying elsewhere.