WORST EXPERIENCE EVER WITH THIS HOST!! I'm going to start this with the fact that I am a business owner, and I fully understand how customers should be treated. Also, I have never left a bad review in my life, but I feel the need to share this. I had booked this location and fully paid. The night before check in, I ended up in the hospital with a serious medical emergency. I still took the time to contact this host, and let them know that I may not be checking in. They seemed concerned and understanding, just stating that I should keep them informed, but they would be there. As I was dealing with medical testing and procedures for the next few days, I still took the time each day to reach out and let them know that I would like to reschedule, but didn't know the exact dates yet. They simply said that they would be there, and to just let them know once I had the dates. When I was finally home and had the new dates, it seemed that this location was already booked. So, I asked if I could just have a refund instead, so that I could stay somewhere else. This is the time they decided to tell me that I had missed the deadline, and there was nothing they could do. What deadline?! It was never mentioned to me once in the many messages we sent back and forth. (I have screenshots of the entire conversation). Now, I fully understand cancellation policies, and understanding contracts. However, I also understand human compassion and decency, especially with the state our world is in right now. I issued multiple refunds through my business over the past year for people's medical emergencies, understanding that this was outside of their control. I have always run my business with kindness and understanding, and I have always cared about my customers and making sure that I can help in any way possible. So, I have been absolutely blown away by the fact that these people knew what I was going through, and did not care to help me by either letting me know there was a deadline to cancel or reschedule, or to even give a partial refund, when this was most definitely more than partially their fault. I paid $300 for absolutely nothing, and they got to keep every cent of it. I feel cheated and lied to. I gave them multiple opportunities to somehow make it right, but they refused to try and help at all. I may just be sticking to hotels from now on. I hope this is helpful, and I hope everyone stays safe out there.