I have been a very loyal Airbnb customer and have always considered it to be a great platform for my vacation stays. My reviews from my hosts have been very positive as I'm generally very busy and need some basic amenities for my work. This time around l, my stay at Saynaz's place was a very disappointing experience. I was travelling with a 60 year old medical patient and needed access to electricity for two primary purposes: 1/ heat the patient food on time using a microwave and 2/ heat the room using the heater.
To my grave surprise and disappointment, the airbnb house had no proper electricity. Every night we returned to our place and started heating the food the electricity in the kitchen and the main heater plug point would trip. I would then text Saynaz about the issue. She would doubt my request at the first instance and haggle about the issue and blame me for 30 minutes after which she would agree to send a person. One night she also hinted that I was tripping the electricity with some insane usage and that she would check the security cameras.
In terms of cleanliness, the house needs some serious repairs. The floor has layers of dirt. The towels smelled bad and had black stains and hair on it. They were not washed but simply folded and kept on the rack. The backyard needs cleaning. There were cobwebs and dirt all over. The bathroom on the above floor would leak and that water would trickle down on the lower floor. The wifi xonnection was weak and when I asked her to look into it, she blamed it to the weather. I come from Seattle where it rains 50% of the times and we get stable internet. The fact is the router is placed in one corner and could not connect. When we tried to bring these concerns Saynaz shouted at us to defend everything we were saying.
In a nutshell, we were treated very badly and the place in itself was a terrible mess. Added to that, we had a medical patient who could not be catered to the timely food because every night the electricity was not there.