My experience here was 2 stars. The living space was 4 stars, except for the roaches. Location is a 5/5.
I booked this place for 24 days because my best friend was coming down from England to visit America for the first time.
We had some very bad luck with this place.
Day 1: as soon as I walked in, there was a roach on the breakfast table, and a dead spider in the walkway. I contacted customer support, I received a robotic response. Funny enough, there was a fumigation notice on the front doors of this place, saying it was served by the best company in town.
Day 2: When we cooked dinner for the first time, the carbon monoxide alarm triggered, causing us a huge panic, unlocking every door in the unit. It went off 3 times, even after I contacted support, they told me that if I had to call the fire department, I would be charged. Remember to cook with every window open in the unit or you’ll go through this too.
We had maintenance show up twice on this issue to check both the stove and the alarm system. Together, we came to the conclusion that the stove’s burners weren’t cleaned properly from the previous guest.
Then, after the first week of having problems, the staff team finally had a change of heart and became more friendly. This made our stay more enjoyable for the most part, because things were actually starting to get fixed.
Things were going great, but then the final week happened. We extended our stay out of necessity because my friend wanted to stay in California a little longer.
On New Year's, a family of Raccoons decided to nest on the roof. All the units share the same roof, so we had a raccoon derby speed racing up and down our roofs at 5 AM (this was both terrifying and hilarious). We contacted the host, maintenance came 2 days later, didn't even check for raccoons before patching up the holes the animals made in the roof. So we had raccoons trapped in our ceilings, ready to burst at any moment. Thankfully, maintenance came back the next day and the problem seemed to be resolved before we left.
Overall, the most frustrating part of the stay was how the customer support for this AirBnb is run by a company, so your inquiries go to several different staff members. Customer service came off as a hot-potato pass at the beginning. But if you give it a chance, I'm sure these problems will be worked out before your stay since Popi and her company took my long list of complaints to heart.
INTERIOR:
It looks like it does mostly in the pictures, the only difference is that the bed is moved over more to the middle of the room. The shower curtains are different (I prefer the current ones). The kitchen looks better than it does in the pictures too.
EXTERIOR:
A garbage truck comes by the area frequently, so expect loud noise often. The people in the apartments adjacent to the AirBnB are very loud, so that's something to consider too. The back door leading outside into the small alley smells rancid due to the unit's pipes spewing out water from the sink and dishwasher.
The street in front of this AirBnb is quiet, it's great for taking Lyft / Uber and you can get a cheap ride since everything you'll need is 5-10 minutes away. We were able to get a Lyft to Downtown for $5. You can take the bus if you want as well, there's bus stops on both sides of the street! There's also grocery stores close by too. Great location. It was very easy to get food delivered as well because the unit is so distinct.