There were lot of issues with my Airbnb reservation. I was not able to checkin at 4 pm as per schedule as the place was not ready, the owner said to me that the previous guest did not vacate the place. The owner cleaned the house around 6-7 pm on the day of checkin while I was waiting with my family.. My entire evening plan got spoiled on that day as we could not go for dinner on time with my friends and family.. Moreover there was no support provided by Airbnb on that day when I told them that owner is saying that the place won’t be ready on time..
I had to book a hotel as I was told my owner that he is not sure if I can get the place on time.. I had old parents and baby with me.. so I had to check in them in a hotel for that day..
Moreover the place was not clean properly, the beddings were not clean and it smelled like cleaning solution when we entered the place.
Before us there were 2 ladies staying with 2 dogs which we saw when they were leaving the place in the evening… Bec of that there were dog hair in the apartment
I am not sure what kind of responsibility Airbnb is taking here as there was no support provided on Friday when owner said that I cannot check in on time or he was not sure if he can allow me to check in today..
I have called 2-3 times to Airbnb support on that day and every time they said they are calling me back in 15 mins but I never got a call back.
This is such an inconvenience that our entire trip got spoiled because of this reservation.