We stayed for 6 days (Mondays to Sunday). We really appreciated Lisa, Vasi, and the rest of the LMR team who did their absolute best to help us with a variety of issues that arose during our visit. And especially Alberto, the property maintenance pro, who was over at the property frequently to deal with a handful of issues, some small and some quite serious.
The problems we encountered did not stem from the team, but from the specific property itself, which seemed to have quite a few issues and didn’t seem quite ready for rental.
The biggest issue was a leak that developed in a major sewer line that was part of the house sump pump system. This happened the day after our arrival. I discovered the leak myself because I could hear and smell the running (sewage) water. It was in a room that was normally locked off limits, but which happened to be accessible due to another problem that the LMR team was trying to debug for us (the computer controller on the steam shower on the lowest level had failed and the steam shower was stuck on for the first 24 hours). That room (the main sump room) had standing puddles of sewage water created by an active leak of sewage running down a wall. It also had quite a bit of visible mold growing on the walls.
After I reported it, the LMR team called a plumber immediately who came right away and fixed the leak within the same day. I wasn’t able to see the final result (the hallway to the room was locked again) but the sound stopped. Unfortunately, the smell of sewage took a few days to fade on the lower 2-3 floors.
I don’t think there’s much else that the team could’ve done besides what they did. Other than offer to move us to a different property or refund our money. Unfortunately, they said they didn’t have any other properties available at the time. They did mention a discount on the phone, but no discount/refund has been applied so far.
Because of the sewage leak and steam shower issue, we decided not to use the bottom floor of the house for the rest of the trip (including bedroom and sauna)
The variety of other stuff we encountered was smaller:
- Air conditioner on 2nd floor not working first night. Fixed by 2nd day!
- Sauna room not working, fixed same day as reported (just had to push the reset button on bottom of the heating unit). We ended up not using it because it was down on the first floor (near where the sewage leak happened)
- Smells of sewage hung around bottom 3 floors for first 2-3 days we were there. Not really anything anybody could do about this.
- Clogged tub in top floor bedroom - fixed immediately after we reported it.
- Some windows won’t open/don’t work. The windows in 2 showers were stuck open.
- There was a large mirror art piece in the main dining area that was close to falling off the wall (which wouldn’t be a big deal unless it hit my 1yr old daughter who toddling around the area all week)
I greatly appreciated Alberto and the other team members he brought to help repair things (e.g., the A/C repair person was in the house much of day Tues) and it was great to get everything that broke fixed very promptly. However, it was a bit inconvenient to have repair folks joining us for so much our our vacation.
Again, the LMR team seems very strong, responsive, and committed to helping. In spite of that and the fact that we got quite unlucky, I think maybe this property could benefit from being taken out of rotation and overhauled a bit more frequently.
One final thing is that I don’t think the property description mentioned that the elevator doesn’t run to the lowest floor where the hot tub and sauna are. It only services the top 4 floors. We had some older family members who depended on the elevator that were disappointed by this discovery.