First things first, the employees at Sonder Lum were very nice and helpful so I had no issues with that. However, the room itself was not clean. As soon as we stepped in, it smelled like smoke, the walls had stains, the floor looked as if it hadn’t been swept, and there were loose hairs left in the bathroom shower. The towels also weren’t the cleanest and there were no washcloths available. Also, if you decide to book just know that the walls are pretty thin. If the room was cleaner this place would have gotten at least 4 stars from me because the employees and valet were really nice!