Crystal was very communicative and thoughtful. To make up for not having a blender, she left us a pint of ice cream in the freezer. Also, there was a gallon of water in the refrigerator that the four of us were deeply grateful for by the time we reached the unit after hours of travel. The front desk staff was a bit unorganized, but extremely friendly. The photos of the unit do not to it justice!! The unit is bright and spacious, beautiful colors and a quirky mix of patterns. It is stocked well with towels, paper towels and toilet paper, bedding and shower toiletries. The location to Long Beach Convention Center can't be beat (everyone we knew at the event we attended were super envious of how close we were - about a 3 minute walk)! Super convenient for us ladies when there is a 30 min wait for every single bathroom. This area of Long Beach is gorgeous, very close to the beach, many vegan/vegetarian places to eat nearby and super close to an outlet mall.
Drawbacks include: for some reason, Uber drivers have a hard time finding the place. The mattresses in the bedroom are extremely firm, comparable to sleeping on the floor. Cooking in the unit is very difficult as there are no cooking utensils (large spoon, spatula, slicing knives). There is no blender or coffee pot, but there is a tea kettle.