During our trip to Los angeles, we have had many issues with the place that we stayed and the host.
We arrived October 1st at 10 o'clock PM. We flew of Montreal to Toronto and Toronto to LA. We we're up for almost 24 hours, we we're exhausted and just wanted a shower and a good night sleep. When we entered the place all the windows were opened and it was freezing cold and than we checked the bedroom, the bed was not made and looked like someone has slept in it. We checked in the bathroom, towels were hanging on the shower curtain pole and looked use, the trash was overflowing, sink was disgusting. In the kitchen, there was still dishes and food expired in the fridge. We tried and contact the host, texting her and calling her, to at least have some clean sheets and she didn't respond until the morning after, so we slept on our coats, because we wasn't sure what was clean or not. Her response was that, the clean sheets was in a lock room in the closet and give us the number for the lock. This information was not in the check-in information. We were so disappointed and wanted to leave the place as soon as possible, for obvious reasons.
The morning after(October 2nd), we demand a refund, so that we can rent an other Airbnb. And she respond(after many hours) that she was sending her housekeeper right away, to clean the house and blame the housekeeper for it. Even though, the house was now clean, we still wanted to leave, because we wasn't feeling safe in the neighborhood. We contacted Andreinne, many time, for a refund, telling her that we will only pay for the only night that we stayed there, but the only refund that she want to give us is the cleaning fee, which is not a lot, considering that we need money to rent an other Airbnb. We come from a long way and was very disappointed by her service. The last time that we'd contact her, we never had a response.
We left Adreinne's place the morning after(October 2nd) and rent an other Airbnb, because we really didn't wanted to stay there. On October 4th, we had enough and contacted Airbnb resolution centre. They respond right away and the next day the issue was resolved and we got the refund that we asked.
Thanks again Airbnb!