Communication with Ben was prompt and easy. He was always helpful, for example, offering early check in and then allowing us on short notice to check in the night before our date. The condo was very comfortable, super clean, nicely decorated (and no one's personal effects to work around), and we found everything we needed. The neighborhood is pleasant and convenient for Westwood and UCLA. The neighbors were quiet and we were always able to park close to the unit. We would definitely stay here again and recommend it.