This guy wasn't the most responsive. And when he did respond he completely ignored any previous communication.
For example, a request was sent in on 3/7 to adjust our reservation dates from 3/12-3/16 to just 3/12. He did not respond until the day of check-in (3/12) first asking if we should cancel all together. I promptly responded 'no, do not take any action. Since no response on his part was recieved the natural assumption was that the request to alter dates was denied', to which he responded that the request was already processed and our reservation would be cut short by 4 DAYS!?
1 - why did it take him so long to respond to anything?
2 - why suggest to cancel all together?
3 - why did he completely overlook any follow up requests to not alter dates and honor our original agreement?
Despite being a terrible communicator and horrible at following directions, he did however accommodate us until 3/14.