We really enjoyed our stay, and appreciate Robert's and Theo's responsiveness to any questions we had. The location was perfect for visiting our son in West Hollywood. There's a supermarket and lots of restaurants within walking distance. While *we* didn't have a car, we did have family visit, and having two parking spaces available was a real bonus. Note that if you're planning on cooking, utensils, etc., are pretty basic, so just be aware. Also, getting the key from the lockbox wasn't rocket science, but it wasn't super obvious, either. Having said that, they immediately responded to our request for help at 11:00 PM when we arrived. Overall, we had a good experience.