Dear Air BnB and Renters,
My name is Victoria and I booked a place for my 12 days for my vacation in Venice, California. My Air BnB host was Marie, we never actually met however we had communicated through the Air BnB platform. In the beginning stages of booking she was very nice and informative about the location and information was provided as I needed. I arrived on June 28th and I was looking forward to spending 12 days in Venice. As my check was very smooth as easy, I noticed there was only 2 towels for my 12 day stay. So I naturally contacted the host Marie and informed her I needed more towels as I was spending more than a few days in California. When she messaged me about the towels "we only provide towels according to the number of guests", however I will check to see if the cleaning team will drop off some the following day" I replied "thank you!
The following day she messaged me and said " the cleaners dropped off more towels, however as I checked they did not. I was very confused. She mentioned later that day I should check the internet to see if there was a "router issue that may need attention". This was around 11pm on the 29th. As I arrived back to the location per our communication the towels were no where to be found and the internet and all the power in the house was completely out. I immediately contacted our host Marie and informed her of this matter. She replied the towels were left and she double checked about the power being out and she told me she would try to get someone to come and fix the issue but its already very late at this time.
I was more concerned about the power outage as it was my 2nd day staying there, I needed the host to address my concerns in a timely manner but I felt neglected and disappointed, I went 6 days without power. The entire studio electricity was powered into 1 outlet with multiple wires and power extension cords that were scattered throughout the studio to power the fridge, oven, internet, TV, lights, and other essentials for this studio. It was a nightmare. I wasn't safe in this environment because plugging in too many cords into 1 outlet with multiple cords can lead to overheating and overloading, creating a risk for fire. As I continued to contact my host Marie about this unsettling issue, she replied she was sending someone out the following day (30th). It never got attention until July 5th.
There are many improvements that this host should take from this to create a safer environment for future guests, and I hope Air BnB will take more consideration when I call about a safety issue that could have turned out very differently. The refund was not sufficient for the amount of physical and emotional damage done. I was not pleased with the amount that was given and felt insulted by the offer after what I had to deal with.
The host said she would put in a request to see if I could be provided more of a refund. Once I checked out on day 12 and left, she has since ignored me.
Improvements needed:
- Air conditioning too loud
- No electrical outlets in the kitchen
- Host disregarding my issue about the fridge not working and I had to throw out food
- The host did not reimburse me for the extension cords I had to buy or even ask for a receipt
- TV doesn't have login info to watch programs (you need your own accounts)
- No beach towels, chairs etc. even though the listing mentions the beach
- Bathroom is very small and the shower was awful (no pictures provided)
- The bed was very uncomfortable