I struggled to determine what type of rating I wanted to leave and had decided on a 3.5 out of 5 if there were half ratings but since there's not, I've rounded it up to a 4.
PROs:
- I appreciated the fast responses to every request I had and was impressed with the customer service and detailed information provided regarding the reservation and stay
- Accommodating to early check-in due to early airport arrival with an added fee
- Parking was great as it was located in the driveway vs street parking
- The location is wonderful; central to many attractions and overall pretty quiet minus the random cars speeding through the street
- Rooms had nightstands, dressers, and adequate closet/hanging space.
- Kitchen had most of the essentials needed for a comfortable stay.
- The home was overall pretty clean
- The lawn was well manicured.
However, it is the little things that matter; the attention to detail on the actual comfort and functionality of the stay was lacking.
CONs:
- Our family dreaded taking a shower in the tiny shower. To add to the discomfort, the drain in the shower was broken and kept moving out of place revealing a big hole in the floor. The bathroom overall needed some TLC as it seemed dilapidated
- The pillows on the beds were hard and uncomfortable. I actually had to purchase my own pillow to be able to sleep and not get a headache.
- No extra towels (literally one per person; some people use two each - one for hair and one for body)
- No ironing board
- No ice trays or ice maker
- No toss pillows on the couch, very limited seating in the living room, and seating was not cozy
- No USB plugs, which makes the stay more convenient
- Floors were dirty; if you walk barefoot your feet will be black
I feel putting in a $500-$1,000 dollars into this home would make the world of difference in the overall quality and comfort of the stay. The above items could be addressed and the home better decorated to make it warmer and more inviting.