Nice location, excellent view, clean place, quality kitchen and laundry room. Sub par beds. Poor art. Ancient TV without decent speakers. Pictures on site do not represent the current furniture. When asked about this the manager threatened to cancel reservation. The absolute standard is that the pictures of the property should be current. Passive aggressive, awkward communication throughout. Reminded in every message to not smoke, even though I made it very clear that we do not smoke. In end the same manager made near accusation that we took some of the bedding and then finding that the cleaning staff did not look carefully enough to find it. Spent $700.00/night to be condescended to by a "Super Host". We have rented multiple AirBNBs across the country. The vast majority of hosts are honest and straight forward in their communication. Loni is not. She caused insecurity for me. I worried up to the day I arrived that she would cancel. Because of the demand of Pride weekend, by the time I could switch to another property the inventory was very low. I would suggest you all pick one of the other many properties available in Los Feliz/Hollywood Hills. PS: Watch for her to dismiss my opinion as "pain in the ass."
From the Chat:
Mark
5:57 PM
I read one of the reviews which stated that the pictures are not accurate. Is that true?
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Loni
6:18 PM
I have bought new furniture. The furniture I have now is nicer. If you don’t feel comfortable staying I’m happy to offer you a full refund. Let me know.
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Mark
6:19 PM
Ok. Is the look a lot different? Is there a comfortable couch?
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Loni
6:24 PM
Same style. I believe the couch is comfortable. It’s leather. I’m trying to see if I have a picture but can’t find one.
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Mark
6:25 PM
Thanks.
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Loni
6:25 PM
Found one
It was taken at night. Not a professional just on a cell
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Mark
6:28 PM
Was that the only change in the furniture?
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Loni
10:04 PM
And I got new dining room chairs.
Maybe it’s best to cancel. I don’t want you to be disappointed in the furniture selections.
I’ll give you all your money back
It just doesn’t seem like this is going in the right direction
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Mark
10:06 PM
Ok. Seems like the criticism was unfair. We look forward to staying at your place. Have a great night.
Huh. You are cancelling because I asked you a question?
May 4, 2022
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Mark
5:51 AM
Did you refund the money?
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Loni
7:33 AM
No. I’m not unless you want me to
I have hosted thousands of guests and have never had a situation like this before. I sent you a picture of the living room. Some people like it more some don’t. Not sure what to tell you. That lady who wrote the bad review was a pain in the ass.
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Mark
8:24 AM
I am sure that she was a pain in the ass. The picture looks fine. I want to make sure the place has comfortable places to sit. Trust works both ways. My reviews, including those from last week end stand for themselves. I was surprised that you wanted to void our agreement. I was not thinking of that possibility when I asked. Your property looks very nice. I am sure it will be fine. Either way I still want to rent your house. But I need to know if you are going to cancel so I can find another place. Thanks for the follow up.
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Loni
8:29 AM
I am not going to cancel the reservation. I just like to offer people a way out with a full refund if they don’t want to stay at my places. I am a super host and have 12 properties I manage and operate and understand the importance of comfort. I can also guarantee you the beds are amazing and comfortable. I have had guests buy the mattresses after staying in them.