Erika was phenomenal! I was treated better at her bungalow than in many hotels! She communicated very thoroughly leading up to the stay, making me feel welcome, valued, and informed. When I arrived she was extremely pleasant and gracious. Everything was ready and waiting for me, including keys, parking passes, and more. She was incredibly responsive and immediately changed a burned out lightbulb. She is a delight to speak with and learn from. The bungalow was very comfortable and the bed + down comforter is to die for. This is now my go-to place to stay whenever I'm in town. I'm not even going to consider any other property.