My stay at Ramey's place was pretty good - very nice loft in a great location in DTLA! The price is up there, but that is the case with everything in DLTA including hotels and even motels that we looked into before deciding on this gorgeous loft. There were VERY detailed instructions which helped for the most part. Communication was decent for the majority of the stay but when I actually had a question upon check-in regarding parking, I didn't get a direct answer until 3 minutes before check-out the next morning.