My experience was unfortunate to say the least. Leading up to my arrival, Sarah was very helpful and communicative, answering my questions regarding parking and arrival. Check in went just as described and I was easily able to park, find my keys in the lockbox, and get into the apartment. With that being said, when I got in, I was greeted with spiders and spiderwebs, mold/mildew on the toilet seat lid, leftover food from previous guests in the fridge and freezer, and a brown gooey stain in front of the fridge. I immediately messaged Sarah with pictures informing her her cleaning crew did a subpar job. Her only response was to apologize and tell me I could throw the food out myself and that it should have been cleaner, but did not offer up any solutions. I then went to Air BnB Support, got a refund, and canceled my reservation.
Altogether, if the accommodations had been properly cleaned, or even if Sarah had offered up solutions herself without needing to escalate to Air BnB Support, I think the location would have been exactly as described. It was in a nice part of Los Feliz, had many appliances, dish ware, good parking, decent security (there’s a locked door in order to get to the staircase to the apartment), and fans and a heater to deal with any weather. It’s a shame I wasn’t able to experience it as it was framed in the photos.
As other reviews raved so much about their stays, I’m hoping this was a rare occurrence, and would like to give Sarah the benefit of the doubt. Unfortunately my experience was altogether negative. So please book accordingly! I’m a single woman who travels alone a lot, so I try to leave thorough reviews in order to help fellow travelers like myself out. :)