I only briefly saw M while staying there but she was super helpful. I had a last minute booking due to being sent to LA for work at the last minute and late flight arrival but she was very accommodating to letting me check-in late and was flexible on the check-out. Apartment and bedroom and private bathroom were all clean and comfortable - great breeze in that room! Also if you're into running/hiking, Runyon Canyon is about 3 miles away and is gorgeous, a must see. Good experience overall for my first air b n b.