The guest house was comfortable, clean and had everything you would need.
However upon arriving at the guest house around 8pm, we tried to use the toilet and realized that it was backed up and not working. We contacted Larry who came over right away to take a look and help us out. He told us he would call his plumber so we left to get dinner thinking it would be resolved by the time we got back. As we waited, Larry did not communicate any sort of timeline as to when the issues would be resolved. We got back to the guest house around 10pm and still hadn't heard from him, so reached out to ask about the progress. He said they were on the way. We reached out again at 11pm, as we still hadn't heard from him since 10pm and wanted to know if we could shower and use the toilet. It wasn't until 1130 that he said it was not going to get fixed until the following morning. He ended there without providing any solution as to what we could do the rest of that night, including brushing teeth/showering/using the toilet. We had to initiate and ask him a few times before he told us we could use the water minimally, because he initially told us to not use the water at all. This plumbing issue was not resolved until 1pm the following day, so we went over 12 hours of being asked to try to not use the water.
It was only in the morning that Larry asked if we needed him to book us a room at a nearby hotel to use their bathroom etc. but by this point the plumbers were supposed to come so we ended up leaving in the morning to find a bathroom elsewhere to wash up and brush our teeth as well as get breakfast. We understand that this was an unfortunate situation and timing, but in the evening when it mattered, Larry was not communicative with us about expectations nor did he offer an alternative housing option that first night. It wasn't until we prompted and asked him did he offer to refund us our first night's stay due to the inconvenience.
Overall, he tried his best to get the plumbers as soon as possible but I think the poor communication on that first night was really disappointing and not how we expected him to handle the situation.