Charlie himself was responsive and accommodating. When we arrived there was no hot water in the building, it was out of his control. The address listed in the address box is not the correct address (About a mile+ east of stated address) . Charlie says Airbnb won't let him update this - something that needs to be looked into with the platform. However, the no hot water, the wrong address, the dishes left from the last guest in the dishwasher and no garbage bags in cans + having to wait 15 minutes on a street corner late at night in LA after a 6.5 hour flight (And the mandatory tip for late check in) was just too much for us. Despite the fact that the apartment itself is completely brand new, clean, beautifully done with nice views of the Hollywood sign. Given how accommodating and responsive Charlie was, I'd give him another chance - but have to go into the situation with eyes wide open. At the very least I'd expect there to be hot water next time.