We didn't get to meet Erick, but was instructed by his Aunt on the phone to how to enter the apartment. This was the only problem we had to begin with, but after a message to Erick, he was quick to respond and sorted it quickly! Beds were comfy too!
Overall it was very clean, good amenities - had everything we need. The location was the best about this place, as LA is so big - this was pretty much in the heart of where everything goes on.