Clearly dirty dishes found shelved between what appeared to be clean dishes; not residue after an inattentive wash - clearly never found its way into the sink. No shampoo, no soap, no hand towels, no wash cloths, furnace was inadequate and blankets were lacking. Host sent me a screenshot to show me he specifically excludes shampoo and soap. I have never had an Airbnb experience that provided less than the most basic hotel. Because there was no effort for comfort and customer service was lacking, the poor quality of everything else became glaringly apparent: lumpy beds, lumpy couch, no side tables in bedrooms or living room, light bulbs were out, no porch light and YUCK! hair in shower. We have stayed at much better Airbnb properties in this area for same or lesser cost. We we will never rent here again.