This was a very poor experience and not deserving of super host status.
When entering the property, you are confronted with a dark lit entry where the carpet is covered in stains and building material from the renovations next door. At night, their is no light to guide you upstairs to your room. Their is also an ARLO video camera (there for security) that activates when you enter and leave the apartment. I’m sure its innocent but its a little creepy. This needs to be spelt out upfront to customers. The front door is marked, stained and in generally poor condition.
When we first entered the apartment it was obvious that the carpets/mats had not been cleaned prior to our arrival. There were small coins scattered everywhere.
The apartment smelt stale & musty.
The carpets in the bedrooms had stains that required us to ask for them to be steam cleaned. The same with the rugs on the floor. The carpet smelt mouldy.
The pillows were covered in yellow stains from previous tenants and they needed to be bleached and washed to be at an acceptable standard. We ended up buying our own bedding such was the state of the linen.
The shower in the ensuite had come away from the wall and needed a handyman to come and fix it on our first night. The shower also didnt work. The bathroom works but is very old.
The hairdryer in the bathroom had hair all over it and was greasy. The towels had rust stains and we’re in generally old and poor condition. Again, we went and purchased our own towels. Their was a mouldy bathmat left in the washing machine that smelt rancid.
In the second bathroom linen was old, badly discoloured & smelt mouldy, therefore unsuitable to use! A dirty mat surrounded the toilet, The glass shower doors were extremely dirty.
Their were kitchen utensils that had not been washed and put straight back in the drawers (a frying pan and spatula). They required cleaning before use. (We ended up putting all utensils through the dishwasher). Their were pots which needed replacing. This was offered but we generally ate out anyway. The toaster oven did not work.
The door to the balcony off the lounge room had been broken and patched together with blue tape.
The covered patio area is littered with the owners leftover stuff. Their was a painting stool, a ladder, a heater, a lamp, a kitchen stool, some paint tins, cords, and some leftover boxes and a microwave. The lounges in the area weren’t inviting at all to sit on.
The outdoor area has a great view. Its a pity that the cushions were mouldy, the area has broken tiles everywhere and is not clean. The BBQ had not been cleaned (inside or out) and their was rodent faeces inside the BBQ.
Their was no cable TV. Their was Apple TV access where you could use your own accounts.
In fairness, Ashton was very responsive to our issues and was quick to try and fix things. The reality is that this place has a very absent owner and requires a significant deal of work to reach an acceptable standard. Ashton sent the cleaners back to try and fix things but we had already bought our own cleaning equipment and cleaned it ourselves. We were very unhappy with the property and at one stage considered moving but given the time of year we could not find alternative accomodation. I’m very surprised at some of the comments here as this did not match our experience at all.
This apartment is not worthy of super host status.