Nathalie was lovely and a good communicator. Many things broke or went down during our 3-month stay, and Nathalie was quick to send a repair man or replace the item. The neighborhood is right next to the house we have been renovating, so we obviously like the hood. There is an inconvenience about the garage that I hope can be fixed, but other than that, we highly recommend. A pleasant stay for me, my wife, our toddler, our infant, and our dog. Full house!