Hello, unfortunately my friends & I had a disappointing stay at The Refuge recently. The space itself was very nice, but we had several problems. The first thing we noticed upon arrival was the place was not very clean. Inside, the floors were dirty and dirtied up our feet when walking around barefoot (as instructed), and there were many live and dead bugs (mostly crane flies) around the apartment. The was also dirt on one of the bedspreads that was adjacent to a window. At the outside/pool space, the cushions and hammock were also strewn about with a fallen potted plant and leaves/dirt covering the pool. I understand there was a wind storm a couple days prior, but I would have expected this to be fixed before our arrival, since it now became a chore of mine to fix everything and clean out the whole pool, which was green-ish, so it didn't look like it had been cleaned recently even without the wind storm. Then we found out the wifi wasn't working, and this is when we contacted Anne. There was almost no cell phone service in the hills, which was also a concern with the Wifi out, but fortunately, we were able to use the free-trial of Wifi in my new car to communicate. Anne at first was very nice and responsive, writing back very quickly and trying to help us with the Wifi problem. It sounded like it was down due to the aforementioned windstorms, which I know is not a fault of the property. The next morning, the Wifi started to come on again, but unfortunately this is when Anne stopped responding to my messages. I was informing her about the cleanliness of the place, and also how the kitchen sink faucet was not working, which was very disruptive since we were cooking and cleaning. I had sent Anne messages checking in about the sink or various problems throughout the rest of the weekend (3 nights total) and was really disappointed that she dropped off the map and wasn't continuing to help us with the problems we were having. Like I said, the space was nice, but I would expect all these things to be right upon arrival, or corrected shortly thereafter with good communication, especially due to the hefty price we were paying per night for this place, so it was a disappointing experience and I wouldn't recommend staying there.