This property was unacceptable as a routine rental, and definitely not an Air BNB Plus. There were damaged walls, baseboards and amenities and barely enough dishes for our family of 5 to have a single meal. When we checked in all of the dishes and silverware were dirty in the cabinets. Upon check-in there were ants all over the kitchen counter, crawling down into the sugar jar and Keurig coffee maker. In the cabinet there was a nearly empty can of ant spray (so this was obviously not an acute problem) and no paper towels to clean up. The master shower head was leaking so much that it was unusable (it was broken). The backyard furniture was dirty and the entire area unusable. There were multiple posted warnings about a dog potentially loose in the backyard and not to go in there, which was not listed in the posting. The beds were very comfortable and the house was decorated well (poster did not offend us). We contacted the host immediately upon checkin and they said that they would have paper towels delivered. At noon the next morning, nothing was delivered and they had their cleaner come back. It was clear through our conversations that the blame is being put on her and the prior guests, but she is not to blame for an ant problem. I asked for the refund of our cleaning fee (only, not any additional refund). It was ignored initially and then I was contacted after check-out and the owner's proxy said that he had authorization for a partial refund but wanted to contact me directly by phone. When I asked to be messaged through Air BNB he stopped responding. I was not and am not asking for a refund, but this whole situation is shady. We are respectful and quiet and definitely left it cleaner than when we arrived. For future guests they did swap the Keurig with one from the guest house but they put the sugar dispenser right back on the counter.