I had difficulties with my flight due to poor weather. Mary did her best to communicate with me and made me very comfortable that she could work with me and I would not be living on the street when I arrived. I was able to check into a clean warm room, which was exactly what I was dying for after my experience at the airport. I felt like her description of the facility was accurate and it had all the features that were important to me. It was very clean and modern in the room I slept in. I would definitely stay here again. The host was very attentive, very accessible, kind, and willing to help.