This place was different than we had expected. The bedrooms were a lot smaller than what the pictures had shown and we weren't aware of the steep staircase you have to walk to get to the apartment, which made it difficult for my sister who has back problems. When we arrived for check in we were early so the hosts were still there and told us to come back. When we did, i walked inside to find the back door wide open, which lead to an additional stair case which isn't mentioned, and that lead to the bottom unit which was being cleaned by the hosts. I couldn't help but to feel a lack of privacy the entire stay. Eventually there was a family who came to stay in that bottom unit. I dont think I've ever witnessed a group of people who were SO loud and so inconsiderate. At all hours of the day, we heard loud music, thumping, screaming, etc. At onepoint, one of the guests had opened the front gate (which surroundrd the building), to let in a homeless person who approached one of our guests and snatched the candy from her hands! Not to mention there is a bus stop located directly in front of the building so when you exited the front door you would be in arm span of the bus goers. Furthermore, there was no heater as described in the listing so we were freezing every night we were there. Overall, we ended up making it into a good trip despite the fall backs however our biggest disappointment is in Airbnbs customerservice, or lack there of. After spending over 8 hours on the phone with them, I was disconnected twice, was treated extremely poorly by the agents as I just had a sense that none of the people I talked to cared at all