Brad is a super communicative and helpful host, quick to respond and help troubleshoot issues. He made the check-in process very easy. However, I think he had some bad luck with previous groups trashing the rental. The property was dirty even after we cleaned it ourselves (sticky, fingerprints everywhere, spilled drinks, dirt) and things in the place were broken including two of the downstairs showers. Once the place gets fixed up again it should be ok.