Hugo was very much available and very clear and helpful with making sure my stay was accomadating. Id say to bring your own pots if you want to cook, the dishes were kind of shabby and bring extra bedding if you have extra guest needing to use the couch bed. I wouldnt recommend adults sleeping for a long lenth of stay on the couch bed, it could have used a comfortable mattress toper, but the master bed was super comfy and beautiful hotel feel. Spacing was very tight in the place but overall was super clean and gave you that home away from home feel!