The owner was very responsive to our needs when we were met with supplies that were not there when we checked in. We were also at odds with the lock one night and he came and opened the door for us immediately and showed us what we had done wrong. The apartment was quite adequate. Large screen TV with lots of channels, clean and neat, a very comfortable king size bed and the usual microwave, refrigerator and nice modern stove . However, the futon bed was not a pullout sofa. It was hard and quite uncomfortable. We were actually charged an additional $125 for our daughter who had to sleep on that "bed". No matter where we have stayed we never paid an additional stipend for a third person/child. The rental was in a lovely neighborhood and we felt safe even walking alone at night I would stay there again if they eliminated the stipend and got padding for the futon.