Extremely nice, polite, and accommodating. Before booking my trip, there was an issue with the dates of my reservation. I ended up accidentally being charged for the wrong dates, etc. I was definitely freaking out. But I called my guy and he did everything humanly possible to rectify the situation. He went above and beyond what was necessary. And on top of his selflessness and generosity, the place is amazing too and I have been and will continue to recommend this place to everyone I know who asks for a recommendation. 5 stars all across the board.