Antoinette was responsive and the listing was accurate. She was able to accommodate a couple of requests for us without trouble. The pool was fantastic and our group enjoyed everything. The speed bumps on the compound are pretty steep, so be careful to drive slowly with low cars. We weren't notified there was an extra key fob in the kitchen until check-out, so that was disappointing. Laundry was not usable as we couldn't reload the laundry card and no one would answer the phone for the laundry service. That was unrelated to Antoinette, but something you should keep in mind. Overall a good experience and would consider coming back!