I would like to thank them for giving me a full refund after I arrived and the place was not cleaned. It almost ruined my trip because I had to find somewhere else to stay at such short notice. I was also nervous because they asked me to cancel in order to not mess up their super host status but they held up their end. Apparently there was an issue with the cleaning crew and they never came so I walked in to a pretty gross penthouse in the middle of a pandemic. I still think about the questionable stains on the couch but other than that I do appreciate how quickly the hosts responded to the issue.