I didn't get to meet them in person, but they communicated with us well through messages, so there wasn't any problems. it helped that they gave us all the instructions and rules beorehand too. we had our own room and a bathroom and they were really nice. Thanks to their bikes, we enjoyed cycling along the beaches and a short trip to abbot kinney for breakfast. the neighborhood was quiet and nice. we had some oranges from your backyard and they were delicious, thank you!!