It was the first time for my family with Airbnb and we had a highly positive experience.
Although the house has a self check-in procedure, Ethan greeted us at the house and gave us the grand tour. He was very hospitable and assisted us in further inquiries. Later in our stay, Ethan corresponded through Airbnb to verify that we're not missing anything.
The house itself is fully equipped and maintained at a very high level. It truly feels like home. It's location, close to Universal Studios, is a great bonus.