Hello , I had a big problem with Nikita. At the time that I speak to you it is 2h50 my cousin just hang up on the phone with you (Airbnb) because, he served me as a translator as I do not speak English. He is sick and has a family but I had to disturb him because I am in distress in a country of which I do not speak the language. I took an Airbnb to Nikita. the tcheking was from 18h so we arrived at 18:30 but she told us 19h, then she told us she could not welcome us because it was a studio and too small for two people but she had a solution she just ask us to wait a bit so she told us 20h under the pretext that she was in the traffic jams, then the carousel continued she asked us to wait until she would arrive around 9:30 pm ... We had no news and we did not stop calling her so, we started her again and insisted that at 10:40 pm she sent us the address (proof in message of all that I said). As soon as she sent us the address we arrived. It was late, we were very tired. So we visited but we did not like it at all. We saw a boy come out with a dog and she told us that since it was his house there was just a guard to watch but that we would not see him, he was outside the house, this person was in the house. room next to ours. In the morning we saw a girl come out of this room and another tenant who told us that it had been two months since she stayed there. We called airbnb for request canceled but I do not speak english well not at all, we were on the phone and the app did not work. Nikita told us to go to bed and she would take care of everything so that I did not want to stay she was told that we wanted to leave but she told us that it was impossible to cancel I was exhausted it was 1:30 in the morning and I was working the next morning 7am and with the jetlag I was exhausted. She just told me to send her an ok message. She did not listen to us. We hang up with Airbnb who told us we would not be reimbursed. I was upset because I do not have much money here I can not afford to lose this money. We went to the bedroom to go to bed. It was cold without heating! The room was very very dirty! the next day I went to work without lunch because I was shopping and it was impossible to put them in the fridge it was filled with expired food! I wanted to make eggs but the pans and all the dishes were fat!...