IT'S RIDICULOUS! I was completely disappointed and unhappy with the host and my experience using airbnb. I was recommended to use airbnb and I believe that I could have a good time in LA. This is my first time here and I am coming alone with 4 luggage. On 22 Dec night, I arrived LA at around 8:20pm at night but because I had to pick up my luggage, I didn't manage to leave the airport on time. Due to the fact that my phone was out of battery, the network coverage was weak and I had to take care of 4 luggage by myself, I didn't manage to update the host's arrival time. More importantly, I knew nothing about how airbnb works and thought that the host would assist me in every way so I just focused on finding my way to the host's place.

On my way to the host's place, I received a text message from the host saying that she would cancel my reservation because of late check in. I was so shocked and feel innocent because I didn't expect things like that could happen. If she canceled the reservation, I would be homeless. A girl being homeless with 4 luggage to take care of in a totally strange city is a very big deal and could be very dangerous.

Eventually, I managed to arrive at the door of "Here's your Home in LA". But then the host didn't answer the door nor replied to my text messages. I waited for 20 minutes but could only choose to leave because I was too scared and terrified. After around 40 to 45 minutes, the host finally called me. Because the host suggested to cancel my reservation in the first place and because I was very unsatisfied with their unfriendliness, I agreed with them to cancel the reservation and the host agreed to cancel the reservation too.

On the next day, I checked the status of my trip to see if the host had cancelled the reservation. Yet the status showed "accepted". I contacted the host but she told another story and refused to refund. She totally went against our agreement that we CANCELLED the reservation! She tried to put the blame on me and said something that carry a meaning like " you didn't cancel the reservation, we are not liable to it" Even they know I am new to US and LA, I am new to airbnb, they didn't offer help nor show concern about me. If it wasn't a friend of mine that agreed to accommodate me at the very last minute, I couldn't imagine what could happen. The consequences could be far-reaching. This is completely ridiculous and I would never use any service provided by this host again.