I admit, I’m terrible at reading instructions - I parked on the driveway upon arrival (which directions clearly told me to park on the street). Justice could have been mean about it, but he was soooo nice and came out with a big smile + chill vibes and kindly asked me to move my car to the street, which was only 10 feet from where I was parked. So bringing my belongings in we’re still close and easy. I wanted to add a 1 day charge for the hot tub last minute ($99 fee) and they responded so quickly! Justice got the hot tub ready in a flash. Very kind owners!