The room was disappointingly noisy from the hallway, not the construction or pool, but from the people talking, slamming doors and walking up and down carrying luggage, also from the unprofessional cleaners hitting every wall while cleaning with their tools, talking loudly etc, they were cleaning the rooms next door and hallway and we could hear everything they were saying and doing (not to mention that it looked like they had no idea what they were doing)
It would had also been nice to have instructions as to how to use the wifi inside the room or how to function the TV, this experience was nothing like what we have had in the many years of travelling and using Airbnb and would likely not recommend Lum or Sonder or use it again
Some staff were really nice, but 2 in particular (check out and another one during the day) not nice at all
Please beware that people come to this places to relax, enjoy and continue travelling but we even considered booking somewhere else during our stay and staying over at a friends house, as this was extremely disappointing
In my opinion “looking pretty and clean” does not suffice the struggles we had to go through, just looks but not quality !
Finally, it’s good to note, that this is my first ever bad review for an Airbnb / hotel, we are not a “Karen”
This was just a really bad experience!