Large amounts of cat hair in carpets/rugs. Do not stay here if you are allergic. Floor was not cleaned well. Poor communication. I waited in a dark alley in downtown LA at 10 PM for an hour and a half and had begun booking a hotel for the night because they had changed their check in lock box and code and did not inform me. They didn't answer my calls and messages until the last moment. Also, I stayed for two weeks and was only given one bath towel. I tried reaching out numerous times and never heard back. I only actually heard back on one issue, parking, and I'd tried reaching out to their phone number numerous times prior. The rooftop decks are really, really nice and ended up being the trip's saving grace.