One light was out at the entrance gate (it was dark and I tripped and fell on cement walkway)...then at the entrance to the room, there were NO lights . Texted twice and no one showed up for the entire time I was there to replace bulbs. No remote for air-conditioner and no step stool for those of us who can't reach it. Good thing my son was around as otherwise I would have been in trouble. Lack of communication re these issues was terrible.....and I was a return guest. The room was fine....but getting into it was a safety problem.