First I want to start with a positive. The location is very close to the beach, right off of the Venice pier. The responses while staying in this rental were timely and efficient. However, we felt they were only offering to fix our complaints with options that we felt were only more disruptive during our time there. For example, coming to clean the rental while we were having family over for dinner that we have not seen in years.
We would have thought for the price point we paid that these accommodations would have basic standards met. Its great that the house holds a lot of guests, but the upkeep and cleanliness is on par w a lower end hotel. Its normal to expect at $5K a week that anyone would have expected someone to at-least inspect the property to make sure everything was ready to go. For example: dead bird (clearly been there for a while), feathers and leaves everywhere all over the balcony outside the master bedroom, bulbs burnt out inside and out of the house, soda cans, cigarette butts and other things tossed about throughout the property.
- when pulling up the house and parking in the back alley there is a terrible smell from the restaurants exhaust fans. This smell comes through the back of the house if you have the windows open for ventilation. When opening any of the windows or doors without screens (which was most of them) lots of flies came into the house. They sills were filthy black
- mold under the sink. Totally Smells
- Master bathroom, left sink clogged
- Dirty cans and bottles all around outside, dirty hairbrush, flip flops, scissors on the floor
- Floors were dirty. After walking for 30 min with shoes off. Feet purely black
- Tables outside were filthy. When I cleaned them w one wipe my sponge was black
- Cobwebs inside and out
- not a lot of tp and paper towels. Was very hard to clean up when we got there. Wasn’t much to use.
- Fan In upstairs bathroom is covered in dust and dirt
- Roof top deck pretty gross. They were kind to bring an umbrella, which we had requested. Stools and chairs broken and dirty. Floor and the countertop also so dirty we didn’t want to use it. BBQ unusable.
- Broken chairs on roof top and on porch upstairs off of the bedroom
- kitchen was not well equipped. Other than plenty of glasses, bowls and plates.