The apartment is as advertised and my in-laws felt comfortable in the space during their visit to Pasadena. They especially appreciated that the apartment was clean and spacious. The elevator stopped working on the last day of their stay, butTiffany was easily reachable, apologetic, and quick to call in for help. We appreciated her efforts to get that elevator fixed and for facilitating reimbursement for the night that they spent in the apartment due to the problem (they are elderly and couldn't make the four story walk up and down the stairs). Thanks so much, Tiffany!