First off I want to say our stay was extremely convenient and the location is spot on aside from uncontrollable homelessness. I can say anything we needed we had access to and literally within 10 minutes … We came for a surgery and vacation trip to Universal Studios and were initially impressed with the booking online. I’ll make this as fair as possible to give the host the best chance of improving his guest experience further.
I could see that the decor and the layout of the home was ideal from the beginning and there was attention being paid to make sure guests had a nice place to stay. That gets A+… What I feel happened when we arrived is that our attention to detail as a Superhost ourselves found a few issues that could’ve been addressed in a property so awesomely done as this one.
Broken picture frame, Pee stained mattress, broken handle on bathroom drawer, broken floor strip to bathroom, different color paint used to patch up walls EVERYWHERE, hole in door patched instead of new door being bought, shower takes at minimum 3 minutes to warm up, water filter says replace on refrigerator, hot tub shown in picture, but covered with dirt and leaves and the area it’s placed in is a shared space, surrounded by trees 🌲. Seems like an after thought not a designed experience. The photo made it seem accessible and enticing. The automatic lights come on at the wrong time. Off when you need them and on when you’re sleeping but no where near the bathroom. 🤔… The exhaust fan is tied into the lights, so it goes off while you’re in the bathroom if there’s no movement… Kitchen has coffee strainers with no coffee pot for them and the coffee there is for a brewing machine not the pod machine provided. Trash cans outside have no clear unit marked so everyones trash is in all of them, including gardening waste in recycling. When full, no one’s watching to make sure it’s going out for resetting. Finally my 10 year daughter asked me if the wall was supposed to have another coat of paint on it … That for me spoke volumes to what’s going on there as far as paying attention to your investment. I think what’s missing is the overall management of contractors and holding them to a higher quality of work. The saying “it’s ok for now” or “it works so I didn’t see a problem” will hurt you in this market … Overall I think he’s still rated highly but the reason behind my honest rating is that he asked me to give him a 5 star 🌟 rating and those are earned not given. This is how you get to the 5 star rating you ask your guests for, make sure to ACTUALLY fix the issues pointed out.