While our experience once we arrived at the Airbnb was fine, communication on the front end was a large hassle. We messaged the host multiple times without receiving a response before we had to get Airbnb involved. They were finally able to get a hold of our host about 12 hours before we were set to head toward LA. On the last day of our stay, we had a question about the temperature in the apartment, because it was unnaturally cold, and we did not get a response until seven hours after the question. By that point, we had been huddled under the only extra blanket we could find for multiple hours.