Checkin was fairly smooth. They emailed you all of the information necessary to access your room upon arrival. However on our first night upon entering the room, we found that the room was not kept. Bed was not made, pillows, sheets, and covers were bunched on the drawer. There were no towels and there was no shower curtain. There was also sand all over the floor and sink. It did not look like the place was maintained or cleaned. Fortunately the staff was pretty helpful in accommodating us and issued a refund for the first night. The next few nights they moved us to different rooms, but housekeeping did not clean the room each day. Overall we had a pretty poor experience staying here, but the staff were very helpful. I would say it’s more of a management issue. The rooms seem to be recently renovated but was not maintained very well.