Well prepared-- she went above and beyond and had stocked some everyday items for our use that definitely came in handy (bobby pins, bottled water, body soap, towels...etc). She was extremely professional and all the rooms were very up-kept and smelled lovely. She was especially helpful with transportation options when we wanted to see the city. Lastly, her customer service was beyond all our expectations, she truly is a lovely woman. Would definitely recommend to anyone.