Cy was friendly and easy to communicate with. Upon arrival at the apartment, he gave us a quick but thorough overview of how stuff worked (lights on dimmers, ceiling fan, TV, etc.) and then left us to explore Venice and LA with a great list of recommendations. We had no problems with anything in the unit and enjoyed the great location of the apartment! It was a pleasure to correspond with Cy and if we visit Venice again soon, will definitely stay here again!