I didn’t stay here due to COVID-19. When I politely asked for a refund as I had only made a reservation for 11 hrs which wouldn’t have held up any future reservations, the host spoke very rudely to me saying “I can’t believe you could be so clueless about the situation”. They agreed to partial refund which I’m still waiting for, but I’m quite disturbed that a host would speak in such a disrespectful tone during a time of crisis.