Location was great - was walking distance to downtown, the pier, restaurants, etc. Communication was quick and efficient. Having underground parking was a huge bonus as we had a rental car and street parking can be hard to find. The apartment had everything we needed for a great stay, having in suite laundry was also really nice.
With that being said, it is quite dark in there, the pictures don't really show that - you don't have any windows in the main area that look out to anything, you look out to other apartment buildings or walls of buildings. It is also really noisy in the early mornings as some people have already mentioned. The living room and the bedroom with the king bed faces the alley and the trash trucks come through early every morning to empty all the big commercial trash bins - so it is loud and it starts about 6:30am and is off and on until around 11:00am. You can't really hear it from the front bedroom which is nice.
Not all the pictures of the place are accurate. The pictures of the king bedroom are not what they look like in the photos. The bed is pushed up against the wall and there are no night tables. The couch in the living room is also not a sofa bed but thankfully it was just my teenager who was supposed to sleep out there and he just slept on the couch and was quite comfortable.
All in all - it was a good stay just wish it wasn't so noisy in the mornings but that is what you get for being in downtown Santa Monica.