I needed a place primarily for sleeping but also a midpoint as I had family affairs in separate locations in Southern California. The pictures do not represent well the current state of the house. It is more like a busy hostel than a rustic getaway. |||||||
In terms of dog friendliness, this location is passable. Note that Robert is lenient on his small dogs. He occasionally would stop them when they would come to the room. My medium sized dog is friendly on first greeting but aloof and trained so I would have to escort his dogs out myself most times. |||||||||||||||||||||||||
Overall, staying with Robert was stressful. The following two scenarios surrounding mismatched customer service expectations are my complaints:
( 1 ) Quite shortly after check-in, I was rudely reprimanded when I accidentally left the front gate open . I recommend future guests to take special note of keeping that gate closed.
The nature of the confrontation was aggressive and irresponsible starting off with my coming back out to the livingroom out of my own room when I heard, "you can't leave the front gate open, JESUS CHRIST", through the walls and already closed door. He was able to restate more respectfully when I came out to see what was wrong.
I didn't know that a doggy door was there that would let them out the front, and I was in a rush to get into the room because of the odor coming from the living room. I glossed over the critical nature of his request to keep the front gate closed.
Nothing harmed them. His dogs roam freely throughout the house and front yard, I wish this was more explicitly communicated.
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(2) When the room across the hallway from mine was cancelled, Robert thought I had cancelled and knocked on my door asking why--
My lights were already out, and I had to say that he was addressing the wrong person in a different room. Moreover, later that evening, he must have been able to book someone else. He decided to vacuum at 11 pm, and I assume this was to accommodate them, but I was frustrated because this was my second night and I was already a paying guest.
His own rules asked us to be quiet after 10 pm. I felt disrespected by this.
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Conclusion:
Customer experience wise, this was not the stay I expected.
Though functionally the location and the proximity to my events fulfilled expectations, and my dog had room enough, the questionable cleanliness combined with the poor check-in experience compelled me to write this review.