We were excited to stay in Longbeach for our family’s first vacation to California. Unfortunately the weather during the week of our stay was colder and wetter than usual and when we arrived at the home it was extremely cold and damp inside (felt as cold as outside which was 53oF). We turned on the two small space heaters but after and hour and half they had not cut the chill. We had our 8yr, 6yr, and 5month old children with us and felt like we could not stay and wait for it to warm up. I tried to ask the Hilary for assistance and what to do - she offered to bring an additional heater the next day but as a Dad I did not feel it was right to have my family tough it out for the night. We decided to cancel our reservation and sought alternative accommodations at 9:30pm. We contacted the host afterwards to request a partial refund but they felt as though we had not waited long enough for the home to heat up. It was already late and if we waited longer we would be trying to drive around at midnight to find another place to stay. As a side note we were given warning that it was hard to find parking after 5:30pm, but after driving around the neighborhood (at least 0.5mile radius all around the home) for almost an hour I could not find a spot. Hilary did offer a garage she had access to for the night which was helpful. The home itself was clean, organized, and nicely decorated but it ultimately came down to the cold and damp inside and then some frustration with trying to park. We understand that some the circumstances may have been out of the hosts control, but they were out of our control too and why we only asked for a partial refund. AirBnB was great and tried to help but the host did not take any responsibility for the experience.