LingLing was very helpful with making sure my elderly parents, who stayed for 2 months here, were all squared away. She provided a detailed email with all info about the unit and various amenities, and was quick to respond to a few minor issues we had (which she attended to right away) having to do with lightbulbs and the oven. The flat was clean, bright, comfortable and breezy. I would rent this flat again in a heartbeat!