This is a converted garage with some major dust, mold, electrical and plumbing issues. There were multiple power surges and outages during our stay. There is a nice pool (which you share with the owner and her family), but the property is directly in the flight path of the Burbank Airport, so there is a lot of jet noise. There is only a dorm style mini fridge, hot plate and microwave cook with. There was
obvious water damage below the AC unit, moldy and dirty window shade and bubbling wood and paint. The pictures on the listing do not show this damage. When we asked the owner about it, she blamed a former tenant for the damage, but didn’t explain why she hadn’t remediated the area. The AC unit is
old and extremely loud, had a thick layer of dust that was blowing in the wind when we checked in, and a red flashing light that said to replace the filter. The owner vacuumed the outside for us, but the replace filter continued to flash. We are both allergic to dust and mold and had a really bad reaction staying here. The house is in a dark neighborhood in Valley Village with no sidewalks. Our car got
broken into and we had items stolen. We had an awful flood our last night at 9:30pm where the entire bathroom, supply closet and hallway were flooded with waste water. Things happen, but it’s how you respond that matters. The owner ignored our multiple calls and texts, and then only responded when we told her we would have to check out. Even then, she told us she was at a concert, did not know
when she could get her car, never told us when she would be home, and never once apologized. She tried to blame us for putting baby wipes and toilet paper in the toilet which was very disappointing; we are two adults and never once used baby wipes and were careful due to the low flow toilets! It was especially traumatic for us as one of us had a broken elbow and the other was recovering from joint
replacement surgery, and had doctor’s appointments, work and a flight the next day. The owner knew about our conditions, but made no apologies about what happened or how she responded. She has a very take it or leave it attitude and should not be in the hospitality business. Nightmare stay for what we were misleadingly thought was going to be a wonderful home. We have stayed at multiple other Airbnbs and have never had such issues.