We have used Airbnb several times now, and for the first time experienced that this unfortunately was a disappointing experience. The location is now described more accurate as not in West Hollywood, but this was not the case, when we booked the apartment. So when booked it was expected to be in West Hollywood. The response when booked was that we should be aware that the place was close to Koreatown, but was a non-refundable booking. We did not feel that safe in the neighbourhood, but when mentioned it we were informed that they never had had bad experiences with the place.
There was quick response when communicating.
There was a ongoing beep sound in the apartment throughout the entire stay, which unfortunately was not addressed when mentioned. It was a bit disturbing at night.
The apartment is described in good condition with a new couch, but the place seemed very used, with more then one broken power outlet, a closet were the door was practically falling off when opened, and there was a big ‘hole’ in one of the pillows in the couch, covered by a blanket.
On practically every wall there was a warming of a fee, if the walls were made a scratch or made dirty.
We were informed several times of a fee if the remote control to the garage was lost. We were reminded three-four times of the check out time. I do not know which previous experiences they have with the place, but unfortunately it made us feel a bit un-welcome, even though it probably was ment as a kind reminder.
I am sorry to say that I will try not to book in one of the places from the ‘ACE-group’ again.