There was a camera at the house (front door and backyard) that was not disclosed. Whether the camera was actively recording or not, my family and I felt very uncomfortable when we got there and felt like our privacy was being invaded.
According to AirBnb Standards & Expectations, hosts are required to mention any cameras on the listing whether they are actively on recording or not.
Giovanni was responsive host but a bit pushy. We had a nice stay at the house but toward the end his communication toward me was very very disrespectful and unprofessional... he basically insinuated that I come back to his house and paint a scuff on the wall myself. So rude!
There was a scuff on the wall that was apparently made after our stay which I did not argue with him about. I was willing to comply to pay for if the price was reasonable. He ended up charging me a price that I thought was overpriced in comparison to the photo he sent me for a small scuff. Airbnb gives you 3 options when these things happen, paying the requested amount, paying a counter price that you think it should be or not paying it at all $0.
After assessing the photo I believe the charge shouldn’t have been the amount he charged so I respectfully declined and payed an alternate amount I beloved was reasonable for a small scuff to which he proceeded to message me rudely after finding out I did not fulfill his overpriced request at full price.
Mind you, hosts have the option to reach out to an Airbnb representative to assist him for additional support since I did not pay the full price he wanted. Honestly, he could have respectfully and easily communicated and explained to me as to why the amount he was charging was the way it was and provided me with a receipt showing the breakdown and I would’ve had a better understanding and gladly complied. I would have rather him peacefully solve this by getting an Airbnb representative involved if he isn’t able to communicate thoroughly and respectfully. May I add that hosts should not be angry or alarmed when they don’t receive the full amount they requested as
Airbnb gives guests the 3 options to be fair toward their guests and audit hosts that are possibly being greedy, etc. (Not saying that was Giovanni’s intention - simply just exposing the process for those of you that didn’t know Airbnb gives the 3 options).
However, instead, he lashed at me in the messages and told me he does not agree with the price I counteracted with ... UNLESS I WAS GOING TO COME TO HIS HOUSE AND PAINT IT MYSELF. This is where I draw the line. I was so respectful in communication with him the entire time from the minute I booked till the end. His language definitely left a bad taste in my mouth. As a host he should not be speaking to guests in this manner even if there are discrepancies needing to be straightened out. I felt disrespected.
I enjoyed my stay at his place for sure, but I was not fond of his tone His inability to work things out with guests in a more understanding, cooperative and respectful manner is most definitely lacking.