While a highly communicative ‘team’ of folks (3rd party contractors) were available in the chat function, the stay itself suffered in several key areas.
1. Location misrepresentation…the advertised location is several miles away from the actual address provided after booking the non-refundable stay.
2. Check-in details were unclear, had the wrong codes, and were mislabeled (door vs gate and appropriate lockboxes). The chat ‘team’ was middle-managing the updates…albeit quickly, it was just apparent that they weren’t actually familiar with the property themselves…nor the content of the check-in notes.
3. There was no trash can in the kitchen…just had a bag hanging out on the floor throughout the stay.
4. Massive bee infestation…in the ceiling of the bathroom and kitchen. You could clearly hear a large swarm, and bees were periodically showing up in the rooms. A tape and paper patch over one part of the ceiling maintained a fragile barrier between the swarm and the open room. An exterminator was promised even before check-in on Friday…but no one showed up through mount my entire 4 day stay. Numerous 24 hr exterminator options exist in LA, so this was disturbing….again, very prompt chat messages providing constant apologies and assurances…but no actual physical solution. A new guest was checking in right after me…I feel sorry for them.