This was our first experience with Airbnb and it won't be our last! Our stay at Isabel's Hollywood Hills Studio was fabulous! We were greeted by Isabel and given a brief tour, keys and information that we might possibly need. After that, we didn't see her again, but we had no need to. I am sure if we needed anything, she would have done her best to provide it. She is very quick to respond to emails while you are there, so communication is not an issue. The view is spectacular- just as the photos show. The apartment is exactly how it is represented in photos as well. (The shower is a fabulous rain plate, which I enjoyed very much!) It is private, quiet and very relaxing. The neighborhood was great and the hills provided good exercise on our morning walks. I would absolutely recommend this apartment and this hostess!