First time being disappointed with an Air Bnb. Hot water did not work and there was no gas (could not use stove or dryer). Communicated with Shay and he provided an update. Unfortunately issues were not fixed, but he did credit us back a portion of the total cost. Overall, nice house and pool was a plus, but the essentials were missing. I understand things happen, but also hope that host inspects the home before customer arrives. I have stayed at over 10 air bnbs and have never had any issues. This was just a one time occurrence for me. Hoping things will be fixed for future guests.