Communication with Charlotte was easy and prompt. They are very understanding towards your requests. Although, don't ask for too much coz they love their house. Can see that they take care of the place very well. It was well-kept and very tidy. When my family and I arrived LA, it was super hot and this listing do not have any airconditioner, but we had no problem being in the house during the day. It was well ventilated and comfortable. The bed was the most awesome!