Me and my family didnt even get to check in, I spoke with the host a week before our check in to inquire about an earlier check in because we arrived before the check in time, I spoke with the host and she said an earlier check in was available, if it wasnt she should have said that! An I would have canceled when I spoke with her on the 29th! This was our first time staying at an airbnb so I assumed we would receive check in information at least 24 hours before or at least in an decent amount of time. Not 50 mins before! That was not the case, our flight was to arrive at LAX at 12 pm, hints the reason I asked for an earlier check in, a week before! I reached out to the host about 6 hours before to let her know the time we arrived and to get the directions because on the listing it has two different addresses, the host could not be reached!! I messaged her on the app and also called the number listed. She did not answer any of my messages or calls, We were stuck at the airport for two hours with no where to go or stay. So we had to find and book a hotel because who wants to waste more of our vacation time stuck at an airport! I had to reach out to airbnb support team and that was miserable! They gave me the run around for 24 hours!They also couldnt reach the host at the time all I wanted was a refund. The host never responded to any any of my messages, she then sent me a message at 2:10 pm not even an hour before the check in with info on how to get there and other info. She never responded to any of my other messages sent. Never apologized for not answering or responding or the inconvenience Very unprofessional! I booked this airbnb based off the aesthetics and the nice reviews ppl left but I got the complete opposite of a good experience. This has definitely ruined my airbnb experience. Good luck to anyone else who reserves this airbnb.