Arrived to check in on the evening to be told the “booking failed” due to their system and air bnb’s system not syncing, and the room I had booked was overbooked, leaving us without accommodation for the evening in a very busy city. I had a confirmation code, and payment had already been taken which is now in the process of being refunded so I struggled to comprehend how this could happen. Communication skills are abhorrent. Very quick at taking your money but incompetent at doing basic admin work to ensure that guests are able to access what they paid for. I would avoid.