Location is great but we had a number of things wrong with the stay. Cleanliness being the main one.
Over our 6 day stay, the bins and sheets and towels were not changed once. We asked the reception who told us that ‘overnight stays, the rooms are changed ‘randomly’’ whatever that is meant to mean? We had to ask her to come and take our trash as it was overflowing and also bring us new towels. The sheets were never changed.
There was no soap in the shower gel dispenser and the hand soap dispenser didn’t work.
The fridge smelled horrible and the iron leaked with every use.
The tv was missing several channels and the Wi-Fi barely worked.
Staff were polite but not overly helpful. I was struggling with 2 big bags at one point and instead of asking me if I needed help with it they just let me struggle through.
It’s a shame because I’ve stayed in Sonder hotels before and they have been great!
It is good value for money, but not if it’s not meeting a basic standard of cleanliness.