I first spoke with Omar over the phone, and wanted to visit the place first, but he convinced me to book the place right away. Unfortunately about an hour after booking, we realized that the destination was too far and also that the steps might also be an issue at this time. I immediately called him and he agreed to refund the full amount. This all happened in about an hour's time. However Airbnb informed me later that he had only refunded a partial amount. When I contacted the host again, he informed me that his partner had decided against the refund. We just wish that Omar had held to his word and did not mislead us.