I had family in town from the East Coast for The Race for the Cure. We were a party of 11. Based on the description this would have been an excellent home to meet all our needs. 5 bedrooms and 3 baths but I was so wrong. This was my first Air bnb experience and I will never do it again.
Our chief complaint is the invasion of privacy!!! The host showed up unannounced and entered the home with out warning or knocking everyday of the stay!!!The host questioned my Aunt about the check out time the following day several times only to show up at 11:30am to demand the keys and watched our family as we quickly loaded our vehicles. Check- Out time was Noon!!!Why use Air bnb if at any moment the host can walk in. We felt discriminated against based on our race because no one else who recommended Air bnb to me EVER had this happen. We felt the host thought we were going to steal or destroy the property. THIS IS TOTALLY UNACCEPTABLE!!!! I called customer service twice to log complaints.
The house smelled horrible and I had to purchase air fresheners to neutralize the odor. The bathrooms were not properly cleaned. One restroom smelled like urine and spiderwebs were in all three restrooms. The hand soap dispensers was dirty in each bathroom. Several of the towels were worn out and should have been used for cleaning instead of drying off.
Two of the full-size beds were just boxsprings with a thin pad on top!!! The 5th bedroom is only accessible through the backyard. If you sleep in that room you have to walk through the backyard to enter the house to use the restroom. This is unsafe!! The couches were uncomfortable and old. The loveseat is not big enough to sleep on!!!
There is only 1 tv. This TV only had 3 Chinese channels!!! No English Channels at all. Listing said breakfast would be provided- there was NO BREAKFAST!!
There was hairs in the master bedroom bed and a huge water bug in the kitchen.
What was supposed to be a wonderful time for my family turned into a horrible experience. Based on this experience I will not use Air bnb again and I would not recommend this house to anyone!!!