I normally dont write much here but I feel compelled to after my recent stay. First let me start off by saying it is not a "terrible" place to stay. The location is indeed centrally located and made getting around LA very accessible. There are modern renovations to the common areas definitely improve the overall aesthetic of the Airbnb. However! I was extremely displeased with my experience and this is the first and only negative airbnb experience I have had. After booking, I noticed a message from the owners about the property, saying they would contact me later to provide specifics on how to actually check in to the unit. They also mentioned that under no circumstances was I to have any guest no listed as staying there, even if it was a friend coming by to say hi, for example... which felt very strange as I 1. have never heard that before and 2. by the time I realized what they were saying, the refund window had already passed. But I wasn't sweating it, we would be out the bulk of the time and wouldn't have the need anyway but it felt invasive and odd. I did not hear from the hosts again until I messaged them the day before, asking for specifics on how to access the unit, at which point they did provide with the information. Throughout the entirety of my stay, I have never spoken to anyone despite specifically asking to speak someone about issues I will reference later; Communication from these hosts was terrible. Like another guest mentioned earlier, nice pictures...the place, not so much. The exterior of the building and surrounding neighborhood leave a lot to be desired. I arrived at night and at first thought I had arrived at the wrong address. Another guest who arrived earlier than I, called me when I landed to let me know it was very hot/humid inside the Airbnb. They contacted the hosts at the provided numbers and the person who finally did respond (the person they said only contact if you cant reach anyone else), did so through text and asked us to provide a picture of the thermostat. There is very poor ventilation, especially in the bedrooms and the only option to cool the place was to leave the windows open (some of which has rips in the screen) and again, not super comfortable leaving your windows open in a neighborhood you don't really know. They said they would send their mechanic over to fix the a/c ASAP which would be the next day. Another day passes, no handyman to work on the a/c, still super stuffy during the warmer daytime hours. Fortunately, our activities kept us out during the day so it was manageable. But upon return it was always humid/stuffy in the rooms except for some of the milder days later in the stay. After 2 days of calling the numbers and getting no response, I messaged requesting someone call me so we could stop playing tag and get to the bottom of things. They ignored our calls and sent another message through airbnb messenger saying they apologized for the miscommunication and would waive the cleaning fee. I have yet to receive these funds despite them saying they would do so. Finally on the 3rd day, a mechanic shows up knocking on the door to be let in. There was no heads up anyone was coming, and had we done what we initially intended to do that morning, there would not have been anyone home to let him into the unit to work on the a/c. He proceeds to ask me questions about the house and where things are (things the hosts were supposed to be present for to have done), thinking I lived there and appeared unaware it was a rental property. After inspecting the unit for several minutes, he tells me that the unit does not have a/c at all, and that the unit we thought was an air conditioner in the living room, is actually a radiator for heat...which is turned off because its not winter. So for 3 days, back and forth with these people about air conditioning they did not even know they did not have, which would likely have been addressed had they simply picked up a phone and called back and I essentially demanded to no avail. They had towels but no wash rags oddly enough, so bring your own. Also, this unit has an ant problem. We went to grab donuts from a local donut shop up the street for breakfast and left the box on the kitchen counter when we went out to lunch later that day. When we returned, the window sill above the sink, the kitchen counter and the closed box of donuts was crawling with ants. We did not have ant spray so we sprayed them with glass cleaner from under the sink. You will see ants in the bedrooms, in the bathroom, and the kitchen (as they kept coming back to that same counter presumably drawn from residual sugar?). We were there during a time when the weather was very mild, mostly mid to high 70s... and it was not comfortable. I assume maybe this is a new property so no has stayed here during a time where its actually warm but if it gets anything above 80 degrees, good luck lol. It was a couple guys, we managed ok. But I wouldn't want to bring a lady there. The unit itself is not inherently bad. But the price point, the shady exterior, the ants, and the terrible customer service... i would never stay here again. Oh yeah, at check out they told me load a dishwasher that they don't have. I think they are managing other properties and either forgot we were coming, or don't know their properties well. So that's two things they mixed up. Other folks appear to have had a fine time based on other reviews....