This home is by far beautiful. It has top of the line high end kitchen appliances. The massage chair in the master bedroom was amazing. The master bathroom was phenomenal with gorgeous views of the hills. Lina always responded in a timely manner.
But my cleaning concerns were not met! I mentioned that the home was not cleaned , moped, dusted or sanitized ( in weeks if not ever) There were children hand prints on the glass windows / retractable doors. My teenagers socks were filthy. (They were thrown away) Overflowing garbage greeted us at the front gate upon arrival. The freezer had old ice frozen which was frost and probably there for months. The pool water appeared to be dirty compared to the neighbors pool which was crystal clear blue. The pool cleaner showed up Tuesday morning and stayed for maybe 12 minutes to clean the pool at 9am. ( we checked out at 12) The TV's all shared 3 remotes throughout 5 bedrooms. (Very annoying ). The high end coffee maker was filthy. The couch is stained and disgusting. I wouldn't allow a dog to sit on that couch. The dining room chairs were dirty. The kitchen chairs had visible food stains . The walls were scuffed and stained from obviously never being wiped. Mr Clean eraser would easily have wiped away but at this point a paint job is required. Needless to say there is no cleaning crew. I hope that at least someone washed and cleaned the sheets & blankets after each stay. The towels & cloths appeared to be clean although they are extremely rough. Lina said due to the holiday she didn't get a response from the cleaners after 3 days once they responded it was basically brushed off because the cleaners said they did clean up . Yes they swept the floors but dusting , wiping , using soap and water and sanitizing was not included in the clean up . Overall the home is beautiful but hire a cleaning crew it's filthy !!