the place was accurately presented with a great view and close to amazing restaurants. and there were cookies and a note for us left in the kitchen. overall we were really happy on our first night there.
It’s funny because we were ready to give this place a good review despite some quirks, but our check out experience this morning left a really bad taste in our mouths.
this morning, we spent some time washing our dishes and cleaning up a TON of ants that were gathered all over and around the cookies that were left for us...
by 11:05am, we were just about done gathering all our belongings when someone (assuming that was carley?) started knocking on our door. no hello or anything. first thing she said was “it’s 11am i have to clean”. we asked if she could give us a few extra minutes but she stormed in and said “no i have to clean while you pack”. then she started aggressively throwing all the towels and blankets on the floor. sorry, we didn’t think we needed to ask for “late checkout” when we were only running 15 min late.
we have never been kicked out in such a rude and abrupt way before ~ not even at real hotels. I completely understand that she probably needed to clean for the next guests, but to give us that much attitude AT 11:05AM when we were basically out the door already was uncalled for. we would’ve gladly given her space to clean up but instead she made the entire situation awkward and uncomfortable.
michelle & andrew