Hate to write my first bad review, but there were too many issues to overlook.
1) **They gave my cell number to their cleaning people without my permission.** More on this below.
2) The theme of this place is NO. The small casita was filled with label maker reminders posted everywhere of what you can't do.
No smoking.
No eating in the bedroom.
**No baths.**
No noise between 10 and 6.
No removing anything from the cupboards.
No food debris in the sink.
Keep heater use to a minimum.
NO JOY. NO LAUGHTER.
3) You're expected to pre-clean for the cleaning crew.
Yeah. Seriously.
Checkout instructions included:
- wash all dishes
- throw all trash away
- STRIP THE BED (not a joke, this is actually part of the checkout instructions)
- throw all food out of the fridge
Why am I paying a cleaning fee exactly?
4) Not the host's fault, but our car was broken into and items were stolen. Never had this happen before
at an Airbnb, so make sure if you stay here you aren't keeping valuables in the car.
5) We were given one towel for 2 people for a 5 day stay. This one wasn't a huge deal - the host brought over two extra towels the next morning - but it should be a given that one towel isn't enough for two guests.
6) This is where things get real ridiculous. Prior to my stay I was taken to the ER and hospitalized, and the host knew about this.
The host messages me two days before checkout to ask if we can check out at 8 or 830 on a Saturday morning because their cleaning people couldn't accommodate a later time.
I fail to see how that is my problem.
I paid for checkout at 11, and I don't expect to have to wake up at 6 so I can pre-clean your apartment and leave your place by 8, just because you can't get the cleaning people you want. I'm not getting reimbursed for having to wake up early on the one day I get to sleep in.
The host went on to blame me saying that I requested a last minute extension of my reservation. Uh, no, not true. I asked for an extension from day 1, and the host took 3 days to get back to me to confirm that I could extend my stay.
Then, what really did it for me is that we were treated to a barrage of text messages that morning starting at 8 from the host **and from the cleaning crew** asking if we were ready to leave, though I had never agreed to check out at 8 in the morning.
Nevertheless, I did the dishes and stripped the bed as requested and was out on time. But before our 11AM checkout, I get this rude-ass text from the host telling us to "please vacate."
Excuse me, "vacate"? I'm leaving before my designated checkout time, and I would've left earlier if I didn't have to do half your cleaning crew's job for them.
There are too many awesome Airbnbs to waste time on this kind of bs.