We stay in Airbnb‘s all of the time and have never given anyone less than a five star review but unfortunately we had problems at this location. When we arrived it was a very cold night, in the 30s, the apartment was extremely cold inside because no one had bothered to leave the heat on for us. We contacted the host because we had problems getting the split HVAC unit to work. His response was not helpful and he did not seem concerned. It took over 24 hours to get the apartment warmed up. We asked about being able to leave our luggage on the property or doing a late check out and were told that the unit was booked for the next night. However, when we looked online the unit was available. We then inquired about adding an extra night on to our stay because we had a late flight out. We sent the request through Airbnb but neither host accepted it or responded to our multiple messages. The host were dishonest and unresponsive. I would not stay here again.