Let me start off this review by saying I have stayed at 7 Airbnb's before, some I've booked and others with friends/family that have. All have been Superhost and all have been in well populated area. By far this one in Pasadena is the absolute worst of the 7. I had flown in family and met with family that lived in the area to reunite from Covid, my Wife and Daughter also accompanied. My Wife had a conference in Pasadena at her CA office that week so it made sense to find the best Airbnb possible in the area. By far this Pasadena listing was the best and most expensive based on pictures, description and older reviews. The initial pause was given due to the very stern, non-welcoming, almost threatening "house rules" (which are simply words written without consequence). We decided it looked amazing so I booked it! Our flight from Seattle was sadly rerouted and we showed up almost 7 hrs late. However my Sister that resided nearby checked in at the required time and I had a slew of texts waiting for my phone when I landed about the many issues at the house.
When we eventually arrived it was nearly 10pm and the last thing I wanted to see or hear is what we did. I understood that the information on parking had changed, dramatically but the listing was not updated. The tenants in the rear house spoke with us to say that for sometime the parking arrangement had been reversed from what the listing stated. When entering the first thing I noticed was the pictures on the listing and what I was looking at were many months if not years from each other. There was a stinky mop/wetbroom with a bucket next to the washing machine/dryer that was at the required entrace, the floor was dirty, old dirt and food markings. The walls were very dirty, black smudges, dirt and again food debris/stains. When we walked into the kitchen I noticed a massive crack from the entrance ceiling all the way to the other wall in the dining room. The light fixture in the kitchen had bulbs out and was crooked and swinging (it did that often). It was so late we just wanted to get our bags in our rooms and get settled before bed. The walls in not just my room, 2 of the 3 rooms were disgustingly dirty, again old stains, wall seals caked in dirty and food stains. The stairs were covered in blue tape due to damage, and duct tape on the handrail going upstairs. Both bathrooms were not clean, weird "food" or "body waste" on the wall in our bathroom, also floor/wall panels caked with dirty/grime. We had only been inside for 30 minutes and this was our experience. We were not looking for problems, it was just out in the open. The most basic cleaning could have addressed this and it did not match the horridly written house rules list.
After visiting with family in the living room for a bit we all noticed a massive amount of food splatter on the CEILING of the living room, it was very old and black. We all went to bed and then the next day we realized there were not handtowels, washrags or dish towels, rags in the kitchen or bathroom. Towels were clumsily stacked/thrown in a hallway corner, on top of old sheets. None of this screamed Superhost. We had a full day planned so we left early and came back late, we didn't plan on eating in until mid week since the house rules encouraged "light cooking" due to not wanting odors in the house, but apparently food remnants on the walls and ceiling was okay! On our 3rd night we realized there were 2, yes 2 pans in the house, they were unbelievably old/damaged and caked with old food!! This Airnbn touts you can sleep 8 people but has cooking, flatware and cups/glasses for 3 people at the most. The glasses/cups there were old and non-matching. It was truly shocking to see this, at this price and being labeled a Superhost it didn't make sense. At this point I had to message our Host to share how disappointed and shocked we were with specifics, along with many pictures. The response back seemed truly surprised at times, which tells me this Host had/has no idea how the home is being cared for or cleaned. The next morning one of my Sisters needed to do laundry and then we noticed the washing machine was actually rusted!!! Another truly gross finding was the vent to the home, where we all breath was caked in dirty, dust and whatever else, very very unsafe and unclean. Every day we found without looking more stains and non-Superhost qualities at this home. It has such potential to be a great place to stay but this was the worst Airbnb any of us had been to before, it wasn't even up for debate. We will never stay here again and hope that those coming after us will reap the positive changes from this review and the messages the host and I exchanged. I will note that the Host on the 4th day delivered a new set of pans, plates, cups, glasses and towels at the door in the middle of the night. Too little and too late but it showed she knew the home fell very short of its advertising.