My wife, 2 kids and I stayed at Russ’ place for my son’s birthday and thanksgiving. Place was very very dirty. There was about an inch of dust under the bed in the second living room. And a few random socks as well. Seemed like the “cleaning crew” just did a quick once over if anything, which stinks because they charge a ridiculous $200 cleaning fee for our two night stay. There is a hole in the grout of the tile on the kitchen countertop next to the sink that ants pour in from. There were also ants in main bathroom. Whole interior of the house needs a paint job. Walls are dirty with handprints and all sorts of other smudges. Big cracks in walls and ceilings. One bathroom obviously had water damage on the ceiling. Paint hanging from it and looked like it could cave in. The place had a nice back deck with a great view and a jacuzzi. I rented the place with a vision of sitting in the jacuzzi at night overlooking the canyon. Unfortunately the jacuzzi wasn’t plugged in correctly so it was way too cold to use. Just seems like the place isn’t cared for at all which is unfortunate because it could be a really great place. I sent a bunch of photos to Airbnb and they gave the host 2 hours to fix the problems which was obvious would never happen in time but still had to wait. I looked up the jacuzzi and it said they take days to warm up. After the two hours Airbnb agreed it was unsatisfactory and said they would move us into a better place but seeing that it was thanksgiving and last minute, we weren’t able to find a host who could accommodate in time. I have been using Airbnb since the company started and this is my first bad review. I am usually pretty easy going but this place was just too much. With fees and all costs totaled, we spent over $500 a night for this place. That’s the most I have ever spent on an Airbnb and it was the dirtiest Airbnb I have ever visited. It made me realize how vulnerable I was renting a place thru Airbnb. We never should’ve had to wait that two hours before Airbnb started looking for other accommodations. I am very upset with the host and with how Airbnb handled this circumstance. Especially since they were agreeing with us the whole time. Airbnb did get me some money from the rental back, but not nearly enough and lost contact after they kept giving my case to different people to handle. I would never ever recommend Russ’ place to anyone. Whole family was very disappointed.