I never leave reviews, but this was really outstanding. Our check-in was at 1am, and Akiko stayed up to welcome us. She gives you unlimited water bottles, supplies like q-tips, paper towels, blow dryers, and great breakfast (donuts, scones). She's quite competent in spoken English, and we've enjoyed the conversations shared with her (I recommend chatting with her!). She's constantly cleaning during the day, so rest assured that you'll have an amazing place to stay!