After booking and paying for the house almost a week in advance, when it came to checking in; 15 min before Susan called me. She said that she would be sending over paper work for me to sign before she could give me the lockbox code...15 min before my paid check in. My family and I had preset vacation plans, and filling out paper work was not apart of it.
After filling out her paperwork, sending over ID, and social security # (which I declined to send over), she made my family wait outside of the house for over an hour still refusing to send the code.
I was in contact with her numerous times throughout the day, and she kept mentioning my family needs to be quiet in the house as there is another family upstairs (rude).
After the stay I requested for a refund because the service I was provided is simple, unacceptable. Susan has declined.