We stood on the sidewalk in the rain for an hour because they had the door bolted from inside so the code wouldn't work. Not enough bath towels for our group, no hand towels or wash clothes. No coffee filters for the coffee maker. There is a guy in the first unit (the one without the code lock on the door) who is apparently the "manager". He finally came home about an hour after we got there (and the host hadn't responded to any calls or texts).