Elaine was great!! We were visiting for my daughter’s birthday, and she went above and beyond when I asked if she could accept a balloon delivery and place it in the home so they would be set up when we arrived. She graciously stayed and my daughter was so surprised when she walked in. The communication was excellent! Whenever there was an issue, we didn’t have to wait for a response. (The only issue was that we couldn’t connect to wifi, and they immediately suggested that we reset the box, and that worked!) The only minor issue was the inability to enter and exit with ease. I had to jump in and out of the car to key in the gate code and likewise to open and close the garage door. A fob/remote would be great. Other than that, no complaints!