Pauline is very kind, whenever I have some issues related to the place she is always there to help. The location is great, it is close to UCLA, Santa Monica, and a lot of good restaurants. The room isn't particularly big but has enough closet room. The place is very clean. The shower is located in the master bedroom, there was difficulty when the guest living there didn't speak English and I needed to get into her room to shower. Pauline's sister and her dog live in the living room, but I had access to a very spacious kitchen and a beautiful patio. However, there is no AT&T signal in the room I stayed and the wi-fi never actually worked the whole month.