I have used Airbnb over 50 times and never wrote a bad review or have never got one. This was my worst experience ever traveling. I made a reservation late in the evening and made it for two days because I knew that arriving in the early morning. I also put that in my notes. I drove up from northern Ca which was a 6 hour drive to find out when i arrived to be yelled out and scolded not greeted. So if you want customer service i highly don’t recommend this place. The agent said he canceled my reservation because of the time i arrived and that i stupid for not calling so i was also insulted. I told him that i prepaid and and even showed him my notes everything which just seemed to make him more upset which i didn’t understand. He followed up by saying he didn’t care and to call someone else that did and just handed me someone else business card. I contacted Airbnb they said i wasn’t canceled on there end. I mentioned this to the agent and responded by saying “If i wanted to stay there to make a new reservation with him directly or get lost” So basically i prepaid for the room which was almost 500 dollars and still had no where to stay as well as could not check into any other hotels for a few hours do to the time as well as having to pay for days as well. I’ve worked in customer service my entire life as well as being a GM for Marriott this was the worst experience ever and wouldn’t recommend to anyone