I stayed at Lorena's for a week. Lorena wasn't present, but was always responsive via the app. So communication was great. Thankfully, a roommate who lives there was helpful with checking me in. Especially with my flight being delayed and getting to the airbnb later than expected. There were a couple of small snafus such as the bathroom could definitely have been cleaned more thoroughly, and the TV wasn't working, which I specifically asked about. Other than that, I recommend staying at Lorena's. The location was good too.