First off is the check in process is a pain and not disclosed until check in time. The key fob and garage card have to be picked up at another location, very inconvenient. It was about a 15 minute walk from the apartment. We had one person in our party that arrived earlier than the rest of the party. He was stuck for about 2-3 hours because the key fob would not work. When you get on the elevator there is almost a trick to scanning it and pushing the floor button simultaneously. Sometimes you have to do it multiple times until it works. The garage for residents is a bit tricky at first as well. Soon as you pull into the garage turn right and then go up to the 7th floor. You need to have the card on the lower dash so it can be read and let you in. Garage is also public parking for events so it was hard getting into the garage some nights..huge line. Apartment was nice but falsely advertised. Not 3 bdrms, 3rd room had no door more of an open living space.