It seems that typically people have a great experience staying at Tina's place; however, this was not our experience. The house was in a nice neighborhood with very easy access to Universal Studios. However, when we went to get into bed at about 10pm, we noticed the sheets felt dirty so we took the blankets off the bed and noticed that they were definitely dirty with crunchy smears and small crumbs, etc. We immediately contacted the host and she was responsive in a timely manner but was on vacation so we actually end up trying to solve the issue with someone covering for her. We were very disappointed when we were told there is nothing they could do for us that night and that they could not get us a different set of sheets. Had this happened, I probably still would have given them full stars but by the time this was all figured out at around 11pm they had told us that we either would have to stay in the dirty sheets or find a different place to stay and they would refund us. We ended up taking the refund and had to find a hotel at 11pm at night to check into. This was very disrupting to our vacation. The covering host also did not actually cancel our reservation and in the morning I was told they did not have the ability, only the guest could and I would only get about 1/2 of the refund back (the night before when we chose to leave and cancel I was promised a full refund). We ended up having to go through an AirBnb employee to help mediate the cancellation and refund (who was absolutely amazing to work with and really the only reason this experience was remotely ok). Overall, I think when using cleaning companies or other people to clean your properties, things may get missed at times and I honestly wouldn't have faulted them for it much, but the lack of resolution of this problem that had an easy fix and the misinformation told to us saying they would deal with the cancellation followed by no updates to us on their part, requiring more effort on my part to actually get the information from them and go through AirBnB for a refund was unacceptable.