Sarah was communicative and quick to respond to questions. The check-in process she provided was easy to follow and straightforward. The studio itself was clean and centrally located (lots of shops and eateries/cafes close by). It looks like the studio was converted from a storage space - there is good ceiling height though, so that's not a problem. But it is a bit below ground level, and you will get whiffs of car exhaust through the windows if someone backs up into their parking spot. On our last day there, a lady scratched our Civic while exiting the parking lot, we parked diagonally in our spot as directed, but still got dinged. Might be best to park on the street if you find parking there, unless you're driving a something super tiny. Good news is, she left a note even though we were not there when she hit the car, which I really appreciate.