After cross country travel we planned to start our weekend by enjoying the backyard amenities, unfortunately both the (not heated) pool and hot tub were filthy… despite being told they had been cleaned in the check-in message! I contacted the host who told me the cover had blown off the hot tub (cover was on when we arrived). He stated he would try to get someone out to clean them the next day. I asked for the instructions to heat the pool if it was cleaned and was told that would be an additional charge of at least $75 which was not posted in the listing. He then told me he could not get anyone out to clean and if we left the house that night he would “try” to get me a refund… we were asleep by then. The next morning he told me he would only refund $200. Thankfully ABNB provided more, however we are still out over $800 for what we could have gotten at a hotel for a fraction of the cost.
Lastly, Said had the audacity to ask me to still give him a 5 star review. Now I no longer trust the reviews