There were a couple of cleaning issues, but Joseph addressed them as soon as we told him. Apparently, he had recently switched cleaning services and now plans to hire a different company. He clearly wants his place to be clean and comfortable for all future guests. Joseph’s instructions on accessing the apartment were clear and specific, including photos of his lock box and parking space. There were unprecedented storms when we were in Pasadena and the building lost power. Joseph immediately responded to our questions, contacted the power company, and kept us apprised if the situation. He’s an excellent communicator who takes pride in his place. Thanks, Joseph!