Sam was friendly, communicative, and kind enough to reimburse 1/4th of what we paid for our trouble. But unfortunately I do not recommend staying here. This tiny studio/room is located within a dilapidated apartment building in a bad part of town. I expected that the area would be somewhat sketchy -- it's old Hollywood after all -- but this particular building/street turned out to be worse than expected. For example: When I attempted to get the lockbox (which is in very poor shape) open to get the keys for check-in (this took a while), the next-door neighbor was leering the whole time and kept staring/trying to talk to me. He did that again when I attempted to enter the apartment the second time -- and had clearly just been waiting by his door for me to return. The remote for the parking garage took forever to work, and was similarly (like the lockbox) in poor shape. After the first hour there I decided to leave for a hotel. The hotel -- which was excellent, clean, safe and not far from the same location -- cost LESS than this place. It is unsafe, especially for women, and not worth staying at unless you are a man or group or men just looking to crash someplace for a night (and even then, at this price, a hotel is better).