The week when we were staying (3 days). There is no hot water and heater in the apartment. The host didn’t handle it well. There is no clear communication on when to expect the power to restore or when would the repairman will come. We were waiting without being provided with an alternative solution. We were left in dark and have to keep pinging him on getting updates. He is unresponsive and did not really try his best to help. We did not get any form of apologies. We only get 1/5 of the money back from Airbnb platform.