WORST AIRBNB STAY. No heating in the home (contrary to listing) + FREEZING at night-dropped to high 40s. Host was unresponsive when Airbnb tried to mediate and unreasonable. She complained about the cost to pay someone to bring a heater. The tiny heater + couple extra blankets isnt a solution for an entire space. Also, the unit didnt seem cleaned-dirty dishes, stained towels, etc.
She also tried to charge an extra $100 on top of cleaning fees (which came off as vindictive) for a small stain, a bit of hair near the sink and a blanket that was dirty when we got it.
I wasted 3 days contacting Airbnb support+host, the last thing I want to do on vacation. I asked to check out after the first night but she refused to refund ANY nights despite not fixing the problem. Airbnb reviewed and agreed with our complaints and gave us the max refund they could against the host’s decision. I don’t expect a perfect Airbnb, but having an unreasonable host makes it so much worse and isn’t worth the stay.