Please be CAREFUL renting at this place! We stayed here for 9 nights. During the first few days, everything was alright except the toilet. We had a hard time flushing down, and thought it would not be a matter, but it got worse so my family decided to report to the host. The host sent the plumber over the next day (06/29), and on that day, plumber and host both said to us that Clorox and baby wipes were the cause of the clogged toilet, and said that it was from the previous guests who might have dumped the wipes in toilet, and even APOLOGIZED to us. Thought everything was cleared up on that same day...
BUT today on the 3rd, they filed an reimbursement that attaches the $1,200 bill from the plumber on that day of 29th. They didn’t let us know or communicate to us while we were there until after the day we checked out (3rd)!! And guess what?! This time, they changed the blame to us for the clogged toilet based on empty Clorox bottle to fit their story for the clogged toilet. All Clorox’s wipes were 1st used by us to wipes everything down in order to take a further precautionary safety step because of the pandemic going on. We NEVER threw them in toilet! EVER! During the plumber was there, they said differently. After we were gone, they use the assumption that we used all the wipes and flushed down with it in the toilet just to fit their story to get our money base on the fact the Clorox container was gone???? They even took a picture of other damages we didn’t even do! The host accused us of something we didn’t even do! my family is really uncomfortable and upset for all of the make-up story of theirs.
My family is disappointed and mad on how they handled and treated us. They filed a REIMBURSEMENT without first talking to us to make thing clear or at least hearing our side’s story. Instead they don’t reply any of my messages, and even requesting the total payment $1,540 with other along damages?!
The place is really OLD and BROKEN
before we came. Please be careful considering staying here. We thought about coming back here if we visit LA again. Now I guess never ever again!