I never met with the hosts" we actually missed our flight so We couldn't get there that night and I kindly asked them if we would be getting our money back for the night we missed (normal question) and one of the host very rudely wrote back ("that was not their problem") and While reading their text and never meeting the host it made me feel very uncomfortable. Communication is key! And you're the host" which should make people feel comfortable while being in your home! there's just ways of talking to people and maybe a face-to-face would've been much better. I'm not a mean person and being told in a nicer way would've made me feel much better. other than that the place was very clean I just wish the host would've had better communication skills. I felt that she or he was rude and that made the rest of my night feel extremely uncomfortable! never have I felt like that in any Air B&B that I've ever stayed in so that just made it really suck And with that being said it's safe to say that I will never be going back to this Airbnb again.