Heather is the consummate host, and stands as an example of how good the Airbnb experience can be. Welcoming, friendly, and cool she gave us lots of great tips on LA and spots to visit, both in our neighbourhood and the city at large. She lives right next door to the Casita, but I rarely saw her except when I needed her. Like a good concierge, she is available when you need something but gives you privacy when you don't. The "Casita" is a great little house, bright and clean, and the abundance of fresh towels, toiletries, food in the fridge, and a welcome basket full of delicious snacks made it that much more pleasant. I would definitely stay again.