Marc replies to messages through air bnb typically in only a few minutes. Though we didn't need anything special, I felt as though he was comfortingly accessible if we did. I think the listing really undersold how cute the house is and how nice the neighborhood was. My husband was worried about the location's proximity to the airport as a basis of "neighborhood safety," however when we arrived we found the area to be canvassed with neatly kept higher end homes and the streets and driveways dotted with high end vehicles. We felt sufficiently secure. The other area that exceeded my expectation was how amazing the panoramic view from the second story master suite was! Also loved reading on the cushioned patio furniture in the back yard while watching the tortoise munch on leaves off the subtly fragrant jasmine vine. Would stay here again, it had everything we needed for a great stay.