Check in was very simple and easy; We were travelling from San Diego and informed them we were coming in late evening and they were great about it. The place was a little difficult to see at first because the street itself wasn't very well-lit, after that it wasn't a problem. We loved that the place was down the street from a huge dog park, unfortunately we didn't end up utilizing it due to our own plan's logistics :(. The space itself was large and fit everything one could need for a comfortable stay! Communication was clear and hosts were accessible when we had questions. Our plan was to visit Universal Studios and the location couldn't have been better (10min). We'd stay again if we ever found ourselves out there, and would recommend it to anyone who wanted a place close to the theme parks.