I was debating between 2 and 3 stars, but opted for 3... Unfortunately, the cleaners had not come prior to our arrival - there were used towels and linens strewn about, as well as small bits of "flower" (you know) left on the coffee table. For the record, I don't care at all in what state prior guests leave a place in, but I DO expect it to be clean / ready upon arrival at the stated check-in time. To Angie's credit, she was responsive and did resolve the issue within a few hours, however we still had to leave the apartment during that time (which we were not compensated for). According to Angie, guests from the evening before had arrived late, so the cleaners had somehow failed to come. I'm sorry that was the case, however frankly, this should not be the incoming guest's problem. I was NOT notified in advance that check-in would be delayed, so you might imagine the frustration upon learning we'd be unable to nap / rest when we wanted before going out into the city later that evening. Anyhow... vent over... I'm sure this will likely not happen again. Overall, 3 stars because the studio was generally consistent with what the pictures in the listing depict, though the bed was an older spring mattress and not the comfiest, and the location wasn't in the... "greatest" part of the city (though, shame on me for not doing my research). Just an FYI for potential future guests.