There was some confusion about check-in,which was to take place at 3:00. Sue said she couldn't have it ready until then when we first talked because it had to be cleaned but then text me on check in day and said it wouldn't be ready then because she forgot to notify the cleaner to come.she offered a 25.00 credit which i received immediately and was able to come at 4.30.
Also when i asked about the key to get to the rooftop deck which the hand book said was for our use at the time of our stay she text me
"the deck is off limits to guests to protect our privacy" confusing.
the temp in the room was so cold and several attempts to get the hvac to work were futile the room was in the 40's and i wound up leaving to go to a coffee shop until my ride came I was so cold.
additionally the water was problematic temp. pressure etc.
otherwise the room appeared as the pictures ,which was nice.