Shawn was very quick to help us and answer our questions! The location was fantastic for getting around down to Anaheim all the way up to Malibu in no more than an hour. The place itself was okay. The bed was really comfortable, but the place was hardly furnished making it feel uninviting. The carpet was really crunchy feeling and the floors had missing pieces out of it. The sink itself also had cracks and missing pieces out of it as well, which is not well seen in the pictures with bright sunlight. The check in was also not a keypad easy entrance as we had to contact the front desk person to then arrange a time to meet at the front to get the keys. It was nice though to be allowed a late arrival. This place is not a super nice stay but it is a really convenient location and had no safety concerns.