Brandon was always super quick to respond and handled everything smoothly! The place was also overall great and felt a bit bigger than we imagined it would be. It was also in an amazing location if getting to the convention center is your goal, but also close to a lot of other great spots!
I should note that the picture of the bedroom was a little miss-leading though. The loft is completely open, with no separation between the area where the bed is and rest of the loft. Something to consider if you're more than one person.