I was really disappointed with the way Joy and her husband handled my concern of a gas leak/smell on the night we arrived to the rental.
After contacting Joy with my concern, I discovered that the ONLY carbon monoxide detector in the rental was disabled and without the proper batteries.
Joy said she was over an hour away and requested that I run to a nearby store and get the needed batteries for the detector myself.
It was after 10 pm when I got off the phone with AirBnB support. Joy’s husband hung up on me while I was on the phone stating that it “was after hours and it’d be dealt with the next day”.
At this point, it was too late to find a hotel or go anywhere. Mentally, physically and emotionally exhausted from traveling and just having left my grandmother’s funeral viewing, my family and I had no choice but to stay in the rental.
We opened the windows, aired out the rental and endured a cold night without heat. My father had a two day headache and eye irritation from the gas smell/leak.
We left the rental as soon as we were up the next day- by 9am.
I did not hear from Joy until after 10 am (the day of my grandmother’s funeral).
She informed me that she had left a new carbon monoxide detector and batteries in the rental mailbox & asked that I install it.
Thankfully, we had been able to secure new lodging by this point.
Joy refused to issue a refund.