Jay was one of the most attentive hosts I've had. She provided local recommendations for my kiddos to enjoy, had stocked the fridge with drinks, and would respond immediately to any inquiries/issues. The house was beautiful and homey. The house is located in a very peaceful secluded neighborhood, but still easy to get down the mountain and head to Malibu. Perhaps it was the secluded location or because the house is older, but during our stay there we're definitely some minor glitches, the pool heating wasn't quite always working, the electric fireplace stopped working (the power went out one night so it probably was what caused it), the TV wasn't quite working when we got there.... for each of these issues Jay responded immediately and went above and beyond to try get them resolved. Although I would've preferred they hadn't happened to begin with, some of it was out of her control and I'm confident that she'll have it fixed for future or will give you the above and beyond attention.