Donna is quick to respond and really lovely. We had several issues with the parking finding cars in our designated spot multiple times. There is no parking in the area so it was a problem but was always resolved pretty quickly. Location is great for Abbot Kinney and Main St. The beachfront walk in Venice is riddled w massive homeless encampments so you’ll want to walk down to Santa Monica or Marina Del Rey. (1-2mi walk) to enjoy. We were familiar w the area and knew this about Venice before arriving so it didn’t bother us. Many travelers from out of state are unaware though so it’s worth mentioning.