The worst issue was a HUGE ANT INFESTATION PROBLEM throughout the entire home where we were staying. We noticed it right away. There were thousands of them crawling through the walls and all over open spaces. They went from the kitchen/kitchen trash can to our bedroom and bathroom - 3 totally separate rooms! When bringing it to Derek's attention, he said he was not around to help due to being out of town for Thanksgiving. If we wanted to clean it ourselves with some Raid we could go buy some and do so. If we didn't, we should go elsewhere. We understand not being able to help us right away but he had a very nonchalant attitude about the entire thing which completely turned us off. We couldn't even go to the bathroom comfortably because there were a plethora of ants in the toilet, on the seat, on the lid and around the entire thing! Same goes with the bathroom counter, sink, shower, entire kitchen, etc. Due to how bad the problem was, an exterminator should have been called right away to come fix the problem. No one should be in a home with that many ants crawling in open spaces and even more in the walls. On top of the ant infestation, the entire place wasn't very clean. Each room had dust on the walls/counters as well as dust cobwebs and spider cobwebs on the doors, walls and ceilings. Our bed sheets weren't even clean and had dust and stuff all over them. Two things became evident to us right away. Derek either knew about the ant issue (and total uncleanliness of the place) and chose to do nothing about it. Or he hadn't been there in a VERY long time (if ever) to clean up and check on things. The listing itself stated Cable TV, a gym, a hairdryer and hangers but none of these were there. There were also a few questionable people staying above us who were messy in the kitchen with trash and very noisy throughout our entire stay. Our room was on the first floor next to the kitchen and front door. They would go in and out (slamming doors) at all hours of the day and night making it very difficult for us to sleep. It constantly sounded like people were moving furniture above us or knocking things over. They also left the front door wide open on a few occasions, expecting us to close it I guess. Just very noisy, loud with their feet, trashy and inconsiderate overall. There needs to be more rules regarding noise in general and specific hours for when it needs to be quiet. As well as better rules for each guest cleaning up after themselves and being considerate of others who are staying in the home. Overall, Derek's complete and utter carelessness for this huge (non-ordinary) ant infestation problem was a complete shock and totally unacceptable. We ended up getting some of a refund after uploading many...