Laura is responsive and thoroughly professional. She runs a clear, tight, clean home. Our family reunion time there was just fantastic.

There were a few items I wasn't pleased with...there was an issue with the water heater not working for several hours. I was told that the house manager was available and just down the street. He never responded to us. Gratefully, we had a fix it guy as part of the family who got it done.
We had some family members visit us while we stayed there. We were just on a per person basis, including a newborn. And, no matter how long they stayed - minutes or hours - the charge was firm. I found this to be absurd. Laura said she was under the aegis of the city of El Segundo and could not yield anything. Perhaps that's true. To me, it's overkill, though I do understand it's a protection against exploiting the situation.
Communication through the airbnb site is a nightmare. It kept charging us WAY incorrect amounts. Had I accepted any of these charges, it would have been highly problematic. There were other serious glitches which made clear communication very difficult. Laura did her best to address the situation and, because I'm a very patient, persistent sort, we got through it. For others, it may not have been resolveable.
Overall, I'm happy and grateful for our experience. Laura is definitely on it! That said, I would have preferred direct communication combined with more flexibility.