Lucy does reach out to you but there are a number of issues which made our stay unpleasant. Yes, there are positive reviews and the unit is large, clean, and well supplied, but we would not return under any circumstance.

*The major issue: The unit is located adjacent to a very busy street with much traffic noise. A restful sleep is just not possible.
*The queen bed was quite squeaky.
*If you're a person of any girth, you will have to squeeze into perhaps a 20" alcove opening where the toilet is located.
*Until the sprinklers shut off, we were prevented from accessing the unit upon our return home at night. Lucy states they must water at night since the city prevents daytime watering. But, for guest convenience, a little landscape remodel would take care of this issue.
*The path from the sidewalk to the unit has very small stepping stones surrounded by grass. Be careful not to slip, particularly when wet. Again, I would suggest a little landscaping re-do.
*The front window blinds are in need of fixing/replacement as lack of privacy was a concern.
*Some of the chairs in the unit are badly stained. While this is a relatively minor issue, is this something you would find in a place which is rated 5 star?