We arrived late. No lights were on at the back house. Per instructions, we attempted to use the keypad to enter the Airbnb but it was nonfunctional. We left messages but no response for almost an hour so we got a hotel room. He sounded concerned and let me know that evening he checked out the door and it’s now unlocked. The next day Airbnb Support contacted me on behalf of the owner in attempt to receive a refund on this first day. I received 50% refund. We stayed here the 2nd day. The place was clean but missing some attention to detail like multiple missing handles on cabinets and drawers, clean but old and mismatched towels, the coffee machine was broken and silverware was scarce. There was a nice side yard for our dogs and the neighborhood was quiet and seemed safe.