We have stayed at dozens of rentals and have NEVER left a negative review. Our son, a young US Soldier stationed in Japan, wanted to take his girlfriend to LA for the first time during his Christmas break. We helped to find a place that was conveniently located to explore the area, was clean and affordable. Two boxes were checked with location and price. Upon arrival, I received a call from my son stating the place was quite dirty with stains on blankets, dirt/ crumbs on the floor/ couch and baseboards/ top of cupboards looked like they had never been wiped down. Because they checked in late and it was too late to find them somewhere else, we convinced them to stay (it was only one night). They went out to explore and when arriving back to unit later that evening, realized there was no hot water coming from shower or sink. They let the water run for 10 minutes and it never got warm. And, the heater in the unit didn’t work. I sent several messages and never got a response. So, they got up early to head home since they couldn’t shower and were freezing. Unfortunately, it ruined their trip. I saw other positive reviews, so not sure if the place has just deteriorated with no upkeep or what, but very displeased.