My second stay at Tony and Carla’s. The main reason for returning is the keyless entry and not having other guests to worry about. Everything else is exceptionally nice as far as Airbnbs go.
The only unfortunate surprise this time was that in response to a last minute message inquiring about their cancellation policy due to a family member’s injury/hospitalization and surgery, Tony and/or Carla were quite rude. While they did offer to reimburse their portion of the fee, there was absolutely no sympathy or sense of understanding, instead: “if you cancel so late in the day, we probably won't be able to find another guest to take the room, so we are out of the $69 we could have got. If you are going to cancel, do it ASAP.” My friend and I were both a bit taken aback, but thought perhaps this was an automatic response to last minute cancellation inquiries. Still, a simple “please” or “sorry to hear that” would’ve gone a long way. To their credit, when I told them I’d be able to make the reservation after all they did offer a “i hope the operation is successful.” Didn’t ruin our experience, but we sort of thought they were a sweet retired couple doing this as a hobby... this gave us a distinctly different vibe, like a motel 6 employee having a bad day.
We also stopped to pick up some alcohol on the way... I would recommend that future guests avoid Arlington heights (a few minute drive from tony and Carla’s) late at night.
All that said, still one of the nicest Airbnbs I’ve stayed in.