Alex did a wonderful job of meeting us and directing us to the apartment, which is not easy in downtown LA. She gave us an excellent layout of the neighborhood and where things are. Downtown LA is a mix of old and new and the apartment was brand new and well appointed with modern amenities in a very old building. We walked a lot in the area and never felt unsafe in this neighborhood which is well on its way to a wonderful revival. The parking pass that comes with the apartment was very helpful since parking is at a premium.