I really wish I could leave a positive review for this home because the house itself has a lovely Spanish interior with lots of room and charm.
I booked this home for a 2 week stay for a work trip that was a $4000 booking and I wish I could have my money back.
Vacasa who is a management group handles this property. If you have any sort of problem with the property you will never speak to the same person on the Airbnb app or if you try to call in to them directly.
They are not helpful AT ALL!
Upon arrival of the property we were locked out for almost 4 hours.
Mind you we asked for an earlier check-in because the check-in time was 4pm on a Saturday and the management groups said the property could not accommodate any earlier.
The door code had changed and every single “remote reset” the vacasa group gave to us would not unlock the doors. We were finally able to access the property around 8pm. After speaking with over 5 different people.
The management group said they needed a “local manger” to help us access the property but they were not answering calls on the weekend.
We never heard from said “local manager” until the following Tuesday when they finally believed us that the door handle was broken and they came to replace the actual handle with key pad.
Each time we called back we were directed to a different person on the other end of the phone call and no one could actually help with the situation.
It took them 4 hours to finally tell us there was a lockbox key on property vs using a door code that would not work.
Upon entering the property inside was unclean, pet hair everywhere.
The floors turned your feet black.
It was actually disgusting.
It looked like no one had been inside the property for quite some time and there was no cleaning service prior to our check in.
Appliances were broken.
Shelves were falling off the walls.
There was a single roll of toilet paper that was already 3/4 of the way used.
There were only 2 full size bathing towels in the whole house
The list could go on and on.
None of the amenities listed on the listing were correct or accurate for this property.
I then had to contact the property regarding these issues. When contacting them they dismissed my concerns and the things I pointed out saying due to the length of my stay, towels and toilet paper were on the guest to provide due to the nature and length of the stay. They did not even a knowledge the broken appliances, busted shower handles, and many other things.
I then resorted to contacting Airbnb directly to request a partial refund for all the issues and inaccuracies in the listing.
After having to restate my case and a week later the management group wouldn’t even comp a single night stay, the have us $100 back.
Do not stay at this property, the management group will not provide the support you need. It is not worth a 400 a night fee. There are much nicer Airbnb’s in Long Beach. That I much rather would have booked but due yo the short notice and length of stay at the time this was our only option.
This is a generous 1 star review.