Ms Hayes has a very homey large 2 bedroom apartment with dining area and large living space, She and her family live in the same building in a very safe neighborhood near the diverse restaurant district. I appreciated the help with my heavy bags ( I tend to overpack) and the staircase up seems steep but she/her family was very gracious and assisted even though I have been doing strengthening exercises to manage on my own. Additionally, a nice touch she provided makeup wipes which doubled as antiseptic pads to clean off a scraped knee and any other minor cuts.
She and I were able to walk by ourselves at night with comfort of knowing the neighborhood is safe for solo individuals or older people!