The reason I’m giving a one star is simply because for the price you’re paying you’d think that your belongings would be considerably safe. I left my Rolex in the safe and I know for a fact it was there, i know it was my wrong to forget it but things happen. When i asked if they could check it for me i was certain it would be found because again I knew it was there where I left it. Apparently it was empty. I know in my gut someone in their cleaning team or someone who works for them found it & kept it since they would be able to get away with it. I’ve forgotten my phone at nail salons and have had it returned. I can’t believe something like this would be snatched. Again I know for a FACT i left it there. They were trying to charge me for linen and towels because my friend got her period and accidentally stained and after the Rolex incident they completely forgot to remind me to pay for the towels. I wonder why