I was so shocked upon arrival that this accommodation was NOT wheelchair accessible! I visit LA frequently and use air Bnb and never experienced any problems before. I always ask BEFORE booking "Is your accommodation wheelchair accessible?" When I was told "yes" I expected it to be. If you call being on a VERY steep hill PLUS one huge step into the property then another smaller step to get through the door, it was a complete nightmare for the whole two weeks I was there.
Getting up the hill was dangerous for me, needing my fiancé & brother to assist me every time I went out. Sometimes I even chose to stay in because it was such a hassle so it even affected the quality of my time. We had to rent a ramp for two weeks to get in property and still needed assistance as it was steep.
When we called upon arrival I told them this property is not wheelchair accessible like they stated and they were quite rude saying "Well we have had other wheelchair users stay here" and I replied "You should not assume that all wheelchair users are the same. Some can walk, but I'm totally paralysed so when I ask if it's accessible I expect it to be and this accommodation is quite clearly NOT!"
Even the garden which was pictured was just a tiny area at the end of a driveway and not accessible.
The inside of the apartment was shabby and in dire need of a lick of paint and new curtains for starters.
We had a visit from them with a bottle of wine, an apology and a small contribution towards the cost of hiring of ramp. 70 dollars but it actually cost us 175 dollars.
All in all it ruined my time. Very upset and extremely disappointed indeed! Nightmare for me!