Dirty stinky sheets that were never changed from previous guests, we found hair and smeared makeup in several areas! Soiled stinky towel, dried up toothpaste in bathroom tub. We called the number host provided and a gentleman asked if we would like another unit, I said yes and he said he’d call me back. No call back 😐 then Charlie the host messaged me asking what was wrong. I tell him AND send pictures showing him. We wait and wait and decided to leave. Ended up in Montebello as everything nearby was booked or extremely overpriced. I tell host that I left and want a refund and soon after he messaged me that he was sending clean linens and cleaning crew. It was late and we were exhausted, 13 hour drive, last thing we want is to wait and wait and wait for a response then wait for cleaning crew then wait for them to clean the place. All that should’ve been done BEFOREHAND. Charlie communicated with us but he was aloof with the seriousness of situation and refused to refund me, even though I have pictures! Airbnb is reviewing my case.
It’s not like we found a breadcrumb on the kitchen countertop, dirty linens and a dirty bathroom is no joke, EVER but ESPECIALLY with everything going on right now.
So if you like things orderly but dirty, unhygienic and unsanitized then this is your place.