We arrived July 10th and upon arrival the hotel looked filthy from the outside. The inside was even worse. There were cigarette burns and a brown stain on both comforters.. The sheets were grey and soiled. The towels were dirty. The bathtub was so dingy we ended up having to wear flip flops while we showered. I had to clean the refrigerator myself with Clorox wipes because housekeeping was gone for the day. I requested extra sheets to lay on top of the bed so that we didnt have to touch the comforters. We unloaded all of our food into the fridge only to find out the next morning that all of our food was warm; the fridge was not even plugged in. After we plugged it in on the 11th we came back that night and our food was frozen completely solid. The refrigerator was acting like a freezer. Also, when we returned to the room that night it had not been cleaned. When I called to report it they stated that it would not be cleaned until we checked out 6 days later on the 17th.
On the 13th I called the office and asked if the trash can be emptied. They stated that they would empty it that same day. The ended up not picking up until the 15th after I called back asking why it had not been done yet. They stated that I would have to bag it up myself and put it outside the room door in order for it to be picked up.
On the 15th I also called to report that there was no internet service. I asked if we could get more towels, they stated that we would have to go and find the housekeeping person and ask her. So I had to leave my room and go walking around to find the housekeeper myself. One I finally found her I requested 3 towels for our room. She searched her entire cart and stated she didnt have any. So instead of 3 towels ( 1 for each guest in our room) she gave me 2 hand towels instead. When I went down to the front to report the incident they stated that they were trying to get the laundry done and thats why they didnt have any.
Every time I complained I was told there was no manager on duty. On Thursday the 15th I demanded that they find one! They then stated that the manager would be in the next day, Friday the 16th. On Friday the 16th I went down to the front desk to speak to the manager and they stated the manager had quit. They stated another manager would be contacting me, someone name Jenny. Later that day I got a call that showed up as "No Caller ID", when I picked it up it was Jenny the manager. After I voiced my concerns to her, she stated that "if it was that bad you shouldve left". She asked why I waited that long to complain. I told her that I complained every day but was told there was no manager on duty. By Thursday I told them to find me a manager. She went on to say that she would never stay in a place where she had to wear flip flops in the shower. She stated that the best she could do was credit me one day or Ramada points. When I told her that offer was not sufficient she stated that was the best she could do and hung the phone up on me.
She then met me in the lot outside the office apologizing and informed me that they had cleaned our room. They changed the linen on only ONE bed not both, and the new linen still had cigarette burns in it. I had to call down to the front desk again and ask them to come up and change the other bed sheets.
I told Jenny that I would be willing to pay for 4 days if she credited me 3 days. She stated she would speak with her higher ups and get back with me, I have yet to hear from her. This was 4 days ago.
The only reason they earned one star was for the off street parking.