Sum was very attentive and helpful. Although check-in is usually until 11 p.m., when we arrived much later than that he was there and introduced himself as well as walked us to the entrance of the private room. That was very helpful. He also explained about the keypad for the room. He also completely gave us privacy, which is very nice if that's what you want. Inside, the room was very neat, and he also has a binder with some recommendations around the area. The location is very quiet and safe. Overall, we had a great stay.