Cathy was very welcoming and friendly. I texted her as we were leaving the airport, and she was waiting for us when we got there. The place was very clean and everything was explained clearly. The milk, OJ, bagels, cream cheese, and wine was a nice and unexpected touch. She helped us move breakables out of the reach of our kids. The twin beds were soft and bouncy, which was fine for out kids, but might be a bit of a problem for adults. Close to Trader Joes, Sprouts, and Ralphs (Kroger) markets. Close to Warner Center. Close to trails at Upper Las Virgenes Canyon, for those like to run, hike, mtn bike.