She seemed iffy about giving us the code to the front door, we were told to ASK for if and when we needed it. Lastly, I had an issue the night of our stay and sent her a message where I informed her that someone was blasting music in a bathroom adjoining our room. I kindly asked to ask the guest to keep it down seeing how it was late and my husband and I were trying to sleep. Hannah replied about a minute later with "ok". Unfortunately, the guest continued to blast their music all the way up until the end of their time in the bathroom. Needless to say, our stay was not as pleasent as we had hoped.