Jennifer was very nice and easy to reach, however we rented her home for 1 night the location was perfect as we had an event only 5 min away but when it came down to the the stay the king size bed where I slept has an awful bed frame I sat down to put my shoes on and the wood frames came off and I got so scared I yelled. So when it was time for bed we put the woods back on the frame but when you lay you can’t move around because it would fall so that was very unpleasant. Also the door knobs need to be fixed I was locked inside the room for about an 20 min and couldn’t get out. If she fixes those issues and gets new bed frames I would give 5 stars.