Polen made the entire experience so easy! She was very responsive to all my questions as this was my first time using AirBnB and I had quite a few. I was using the studio as temporary housing while looking for a permanent apartment (relocating from the east coast) and she offered up information on the different neighborhoods in the area. She was unable to meet me personally but her fiance gave me the keys and a tour of the property. He also suggested some places to eat in the area which was great. It was a bit chilly for the area so they provided me with extra blankets and a little space heater. All the necessities (paper goods, bathroom items, pots/pans) were provided and they even plugged in a refrigerator for me upon request (I was staying there a month and wasn't sure their little fridge would cut it). The area was nice with some places to eat and shop nearby as well as the beach within walking distance. Street parking was rough, but she allowed me to use their driveway which was a huge plus!