The location is great, close by Beverly Center and the Grove. Check-in and Check-out was very easy and convenient.
We encountered some minor issues on the first day we arrived, such as an unconnected stove, broken TV and shower head not functioning well. Fortunately, the host was always a text away, and his team took care of it immediately.
Due to an emergency back home, I notify the host we had to leave the Airbnb a week in advance. The host did not refund us any payment. However he was very polite in explaining that the dates have been blocked off on the calendar for us, so he will still have to charge us, which we understands.
The main reason I gave this place 4 stars is because we felt uneasy having so many people entering the house to fix things during the pandemic. One of them refuse to take his shoes off after we asked. (We care about this a lot because we already vacuumed and cleaned the floors ourselves). It would have been great if all the amenities were working before we arrived.