Our stay at this listing was unnecessarily stressful.
Upon attempting to check in, we were told by the security that the place was being used illegally as a sublet. The host did not buzz us up, as they said they would, leading to a headache and long conversation with both Airbnb Help and the host. After an arduous few hours, we finally were let up to be disappointed by the cleanliness of the room and the amenities on offer.
The bathrooms - which the listing did not provide photographs of - were dirty. The shower curtain was old, mouldy and dank. It's a wonder why the hosts would not purchase a new one, as it was both unsightly and unhygeinic. Similarly, the faucets throughout the place were mouldy and many floorboards were broken and the air conditioning duct that ran along the floorboards was broken. A few outlets in the place didn't work either.
The place had no ceiling lights.
I have stayed at numerous Airbnb properties before, and have never had an experience such as this. Usually hosts are quick to respond, super helpful and put their guests comfort and needs above all else. With this place, however, the hosts did not act nor provide in true Airbnb spirit. They were frugal in their provisions, one-ply toilet rolls, one garbage bag, no everyday household generals, nor even a welcome note/ booklet. It seemed that profit was the main concern for the hosts, which is fine, however one would expect, rightfully, that the place be sparkling clean, and up to a certain level of standard.
The listing also states one parking space. After dashing out for a quick 20 minute drive, we came back to find our spot taken. This happened another time during our stay. The host was slow to respond, did not provide an alternative - besides to sort it out with the valet service ourselves or to find street parking. (The host did say she would speak to the valet, but not sure one way or another if they did). After raising frustration with the host, we were at least expecting a "sorry for any inconvenience and I'll sort it out", alas this did not happen and they said something along the lines of 'no other guests have made a big deal out of it'.
We didn't receive a message after checking out, which is the expectation with Airbnb hosts. We found this rude in light of our constant effort and frustrating communication with the host during the stay. A follow up or apology would have been courteous and proper in light of the shortcomings of our stay, which the host was aware of.