I chose this listing based on the price and the location being is close proximity to where I needed to be during my time in Alhambra. Overall, the stay was fine and had what I needed.
My concern with this listing has to do with rodents.
When I got to the AirBnb, I basically fell asleep right away and slept through the night. I didn’t spend a lot of time at the listing to begin with other than to sleep. But the last night of my 2-day stay, I heard scurrying of little feet running right above my head in the ceiling. Immediately I dropped what I was doing and listened. About 20 minutes later, it happened again and I caught the sounds on video. After this, I contacted AirBnb support right away. My initial thought was to contact Kelley, but given that it was around 8:30-9pm, I figured there wasn’t much that she would be able to do about it, like call pest control. After contacting support, I had a phone call with an AirBnb associate who asked some questions about the concern I reported. She asked if I was willing to stay in the unit and I told her no. This was due to the fact that there was a ceiling panel right above the head of the bed that had a crack in it which led into the area the rodents were running across. All while this was happening, I continued to hear the rodents running around the ceiling area. This ended up happening continuously through the night. The AirBnb representative told me she would contact the host on my behalf and figure something out to assist me, as well as asking the host to cancel the trip to refund me. She also asked me to respond to an email she would send me with the video footage and audio of the rodents in the ceiling. I did so and sent her multiple videos. However, I received no response to these emails even after inquiring an hour and a half after the phone call. It seemed at this point that I didn’t have a choice but to go to sleep as it was starting to get late.
Luckily, I didn’t wake up to a rodent having fallen through the ceiling and sharing the bed with me. However, I did not receive any word from either the host of the AirBnb rep when I had woke up. In fact, I still have not received any word from either. No apology, no refund. Nothing. I’ve been attempting to get any AirBnb representative to contact me via email since then, but still nothing. I have no issue escalating this issue if necessary, as this is a major health and safety concern in my personal opinion.
Everything aside from this issue was fine. Kelley was even able to get the space cleaned up from the previous guests before the stated Check-in time, to which I was very grateful! I don’t say any of this to bash the host, as I try to give everybody the benefit of the doubt. Regardless, please proceed with future bookings at this listing with caution.