There’s is no communication and action amongst the staff when it comes to serious incidents, But they do like to gossip about it. They also take long or never get back to you unless you go up to the front desk. Don’t call for anything always go to the front desk. Night staff member Alexander was the most helpful. Managers were a bit more rude than needed to be, and told us things they never ended up doing for us. No running hot water was provided but they did accommodate us to an extra smaller room to just shower at unfortunately since they didn’t communicate with each other they invaded our privacy by going in to clean and throw away our bathroom items. Tried giving them back along with used toilet paper.