Alex was super responsive and answered all our questions and concerns during the trip. The children had so much fun with the foosball table and basket ball game. Even the adults enjoyed the basketball games. Their home was in a great prime location to the thing were set to do. The only thing I would complain about is that there be access to the back yard. Since people live back there we did not have access, which defeats the purpose if renting a whole home. Other than that everything was fantastic.