We are truly disappointed with our stay here. With the heat wave that was passing through California we knew that our stay would be potentially warmer than usual. Upon checking into the Airbnb around 5pm, the house thermostat read 95 degrees fahrenheit and the AC/fan switches were in the OFF positions.
We turned on the AC immediately and opened all the windows to release the heat trapped in the top floors but the unit only cooled down a few degrees after 4 hours. By 11pm, the thermostat was reading 86 degrees fahrenheit and by 6:30am, with the AC constantly on, it was 75 degrees fahrenheit inside the house. It was incredibly uncomfortable for my guests and I to sleep throughout the night as 3 out of 4 bedrooms were located on the top floor, where the heat rose and was trapped inside.
We reached out to Jie about the very uncomfortable temperature of our airbnb upon check in, and nothing could be done but wait for the AC unit to cool the home. The cause of the extremely high home temperature was due to the AC not being calibrated and turned on to a lower temp prior to guests checking in. It was simply switched off.
I had also reached out to Jie prior to our stay to ensure there would be enough towels for the 6 guests I had booked our stay for, and he assured me that towels would be provided. Unfortunately we were only provided 3 towels upon check in and after contacting Jie, he requested that we not go purchase more, and assured that more towels would be delivered. The towels did not arrive until the next day, late morning. Some of my guests were not able to shower until the next morning after flying in.
It was also observed and brought up to Jie that the cleaning and maintenance in the house was very poor. There were alot of scuff/dirt marks on the walls of the rooms and along the staircase walls. A loose metal nail was found in one of the bedrooms, chemical cleaning supplies were left out in plain view on the top floor banister, and there was a clear tripping hazard on the first floor with a metal wire rope security lock that was not fastened to the door. The half bathroom located on the 2nd floor was in poor condition with one of the sink handles loose to the point it came off, and the toilet paper roll holder was missing from the wall. The master bathroom shower handles were also very loose. Water rings were observed on the kitchen island counter and residue on the bathroom mirror and counters. Bed sheets and extra pillow cases were in the master bedroom’s walk-in closet, but were haphazardly hanging from hangers and laying on the floor.
Once the house cooled down, it remained cooled and the beds were comfortable and clean. Parking in the garage was convenient, but the entry gate to the neighborhood never closed and remained open. There was plenty of space and room for our guests to gather and hang out. The WIFI worked for many devices and operated fast. There was a hairdryer in the master bedroom’s bathroom, and shampoo, bodywash, and conditioner were provided in all the bathrooms.The fridge had an ice maker, and operated as expected. Jie was mostly fast with their responses via the Airbnb app too, however, they were not apologetic about the extreme temperature, lack of cleanliness, or shortage of supplies. The positives do not outweigh the negatives for me and my guests and therefore we would not recommend the listing for a clean, comfortable stay.