The place looked exactly like the images, the location was perfect everything was accessible but unfortunately i did not stay. Erica communicated very well as was very punctual but i was unhappy with the solution for the issue. When i arrived the place smelled like an old mop. surfaces were not cleaned, pillow cases were dirty and the bed frame collapsed when i sat on the mattress. The cleaner did not have the proper products to complete the job and i sensed that she was overwhelmed. She sprayed freeze (which interferes with my allergies because the unit was dusty) on the floors and mopped over it with old swiffer head. Erica did send someone to fix the bed frame and replace the pillow cases but with Covid i still didn’t feel comfortable in the unit. Erica stated that they had cleaned the unit to the best of their ability and there was nothing else she could do, even after I mention to her that the wipes we’re not anti-bacteria or contained any cleaning solution (eqaute scented wipes). I was told there were no wash cloths because people used them for make up etc (which i understand) but thats what damage fees are for. The women from the cleaning crew had to go get me a key made for the building door because security stated that it must be used which took over an hour. I also noticed that the buttom lock only worked from the inside and i didn’t feel comfortable leaving my property. i decided to leave when i noticed there were still so many areas left uncleaned.