Everything from the beginning with the messaging with Veronica before the trip to changing a bulb during the trip when we arrived and even after the trip was seamless and pleasant! She was very responsive and nice. All the information she gave us was useful. Location in the hills was quiet and zen and insanely beautiful views with open sliding floor to ceiling windows from living room to balcony! Every room led out to a deck/balcony. Even windows in master shower felt like we were showering outside but in comforts of luxury. 9 min walk to Runyon Canyon north entrance. The house was sparkling clean with luxurious amenities. It was perfect, perfect setting for an epic, low key NYE for 4 of us.