I had to book this for a medical patient so that I could pay for the stay directly - I explained the situation to Joe beforehand and he was gracious and accommodating to understand the situation. The patient had to travel to LA from out of town with her husband and 3-year-old son for a week-long stay. Joe was very communicative and replied back to messages promptly, especially considering it was a last-minute booking. Below is the guest's actual description and review of her stay:

"This is my 1st time using Airbnb. I was a little skeptical at first.

Location: was great. Very quiet neighborhood and safe. About 2 blocks away they have a small shopping mall and movie theatre.

Home: Very clean! We had the 2 bedroom house to ourselves. It was such a cute little cozy house. The owner also provided a basket of soda, popcorn, capri sun and apple sauce! (Im guessing because we booked for a 3 year old as well). In the bathroom he provided shampoo, conditioner, body wash, toothpaste, ect. Everything that you will need. Bedrooms were very clean and beds were comfy.

Owner/host: Joe was very friendly. He would occasionally ask us how our stay is going and always asked us if we needed anything.

I would definetly stay here again. The next time I visit LA I will come back here instead of a hotel."