Kaia’s place seemed very nice through the pictures and was for the most part okay. From the beginning though there was some small problems. The lock was running out of batteries so the door didn’t seem to actually be really locked when we first arrived. After we made it in we noticed a long trail of water coming from the kitchen which stretched all the way to the door to the outside (which we were also never able to open to get outside.) After we checked in we tried to leave but we found out that the batteries on the lock were completely dead so we had to reach out to the host. They told us we had to put new batteries. We did this but I thought it was very unprofessional. I felt that it should’ve been done before we arrived. The next day I decided to send a text to notify them of the trail of water. I normally don’t like to text because I like doing everything through the airbnb app just in case but ever since we booked the airbnb they never reached out to communicate no matter how many times I messaged them through the app. They only replied once when I asked if early check in was going to be available a week in advance. They had told me they still didn’t know but that an hour earlier was most likely possible. The day of our check in I reached out about 3 hours maybe before we arrived in LA to see if check in would be available after all and they never messaged me back. Overall the biggest downfall was communication which is very very important to me. I didn’t quite understand why they never reached out. The bed was very comfy and the kitchen was a very good size. The shower was very small though. And while you shower some water will spill to the outside so I would suggest bringing slippers or sandals in case you don’t want to wet your socks or feet after you shower. They provided many towels so that was nice. The sofa was very comfortable. The place itself was not bad but it had some places for improvement. The main downfall was the utter lack of communication and the unpreparedness that overshadowed the experience.