Great, easy experience. Craig gave simple instructions on accessing the Bungalow via lock box, had a nice note and a complimentary welcome basket of food waiting for us. We were in and out all week and didn't even meet Craig till our last day. He's super nice and had no issue to accomodate our desire for an extra 2 hours, as we had a late flight. My wife and loved the Bungalow. One more thing, the neighborhood is super quiet, despite being in the middle of the city.