I'm a Superhost and a savvy guest and this was by far the worst experience I've ever had – a double-bait-and-switch followed by the host taking the keys and leaving my brother and me with neither an apartment nor a refund. We lost over $1600 (USD sixteen hundred). Airbnb offered $100 (USD hundred) coupon. Bait-and-switch A: Did you know that the host can send a "Special offer" during a chat conversation, which replaces the listing without notification, such that you end up booking a different listing that you never had a chance to review, at a potentially higher price? Neither did I, and this exactly what has happened. This host replaced a listing of a beautiful, well-lit apartment with modern furniture (the "bait") with this review's listing (the "switch"), which I would never consider booking – see listing details below. And you are guessing correctly, the new listing was also more expensive. Unaware that anything was happening and excited to spend the next four nights in an attractive apartment, we headed to check-in. Bait-and-switch B: We arrived at the apartment and quickly recognized that it was not what we expected. To our surprise, the host argued that we got what we booked and showed us the new listing on his phone. However, the apartment didn't match neither listing in significant ways! While both listings show top-floor, well-lit apartments with new furniture, this apartment was ground-floor, sad and dark, with considerable wear and tear and numerous maintenance problems. Unhappy, we asked the host whether the original listing was available. He said it was not (it was listed as available the same morning, frankly I'm not sure the bait apartment exists). He said he manages over twenty apartments in the complex and we agreed to see other apartments in the same and a nearby building, none of which matched any of the listings. (It must be an obvious violation of both the law and Airbnb policies to advertise an apartment using photos taken in other apartments, but unfortunately this is what happened in this case.) Given that none of the apartments were acceptable, we asked the host to cancel the reservation, and to our great surprise he couldn't make a decision because "it's a business and he'll have to take our request to the office" – omg apparently this guy wasn't even the real host of the listing. He got angry when we insisted, took the keys of all the apartments and left us with neither an apartment nor a refund (in violation of Airbnb Guest Refund Policy 1(a)(ii), check the language). What a terrible experience. We had to book hotels for four nights in LA. Numerous messages and calls with Airbnb resulted in an offer for a $100 (USD hundred) coupon. Total loss over $1600 (USD sixteen hundred). Links are not allowed in reviews, here are the names of the original and replacement listings, respectively. Bait: "UCLA-WILLSHIRE-BEVERLY HILLS / NEW FURNISHINGS". Switch: "Super nice & cozy condo in Westwood / Los...