I decided to book this place for my family and me to stay at for New year's Eve weekend, after reading all of the stellar reviews. Wanted a place that was cozy and clean, a nice relaxing weekend to unwind from all stress of pandemic and Covid in the news. It unfortunately fell short of my expectations, and what I'm typically used to from other super hosts.
I thought I was booking with a sweet couple, David and Tammy based off the listing posting; instead, communication was across four different people: Marie, David, Jefery, Eloy. Good luck trying to get important issues resolved when communication is not streamlined. Also, instead of being able to directly reach your host through a phone call or text, they make you go through an 866 number, since the listing is technically part of a vacation rental. There is a brief hold before you're able to connect. Also no way to text. They also make you read through a long set of house rules, which I don't mind, but I didn't really like being hounded to read it on multiple occasions. It's pretty self-explanatory. I also got messages from them for every single one of the three nights that I was there. It was a bit stressful, since I had hoped for a restful weekend, and I'm not used to a host messaging me so much. Especially at strange hours of the day (ie. really late PM, really early AM).
But one of the biggest inconveniences was getting locked out for a few hours on the night I checked in, NYE, due to malfunctioning door lock, which the hosts did not really take accountability for. Kept saying that "it's never happened before"...it was an emergency but the hosts did not treat it with urgency, even though I tried to contact the hosts multiple times. They kept implying that I didn't know how to operate the lock. Had to send them a video of me opening the door, so they would believe that it truly was in fact a malfunctioning lock! I followed ALL the steps in the manual. For whatever reason, it allowed me to enter but then locked me out when I tried to enter back in. My mother and I were stuck out in the cold on NYE, just waiting for a resolution... Different ETAS were given. Delays one after another-it was just a very horrible situation to be in. When one of the hosts, David, finally showed up to remedy the situation, he was accompanied by two of his male friends, whom I have no idea who they were or what business they had being there. I don't recommend staying here If you're a single female, or staying with other female friends. I didn't feel the safest. But I decided to tough it out since I was out of local booking options on a busy New Year's Eve.
Additionally, a washer/dryer is provided. However, it is shared between three units, and is very old and dirty. The dryer also doesn't dry very well- It took me over 90 min. to dry a small load of clothes. I would definitely pass using the wash/dry unless absolutely necessary.
Something should also be done about the porch and outdoor lights. It is extremely dark at night , and those lights are solely controlled by the hosts. It's easy to trip on the steps, so I recommend using a flashlight/ phone light to help with that.
Also BEWARE: There is LOUD construction on a house that is being built next door, begining EARLY in the morning. So maybe something to keep in mind if you're looking to book a relaxing retreat and/or quiet place to work during Covid.
Some pros: free street parking at night, a smart TV, Central cooling/heating, basic kitchenware essentials if you plan on doing any cooking while here, decor is modern and cozy, laundry detergent and dryer sheets provided, though I decided to buy my own.
Full disclosure: While Airbnb did give me a partial refund for the trouble I experienced the first night idea of being locked out, the stress wasn't worth it and didn't offset all the trouble or hassle. I wanted a relaxing stay but I didn't have any peace of mind while I was there. It pains me to write this review, but this was my experience, and I hope my honest review will help guide in your decision making when looking to book your next trip. The hosts have many other properties listed, so maybe those are better, I'm not sure. But note that because they have so many and are listed under a vacation rental company- that you probably will not get the promptness, care, or inviting one-on-one interaction you would typically get with other superhosts. Unfortunately, Airbnb support had to step in and take care of the issues at hand. The place was also recently remodeled, so I was surprised to see a cracked sink and was a lot dirtier than I expected (i.e. sticky fridge with hair inside, dirty closet, etc) ,but I've addressed with the host and hopefully it will be fixed for future guests.