Pilar was great in responding quickly to my questions and check-in was very easy. It had been a long and tiring day but Pilar's mum was there to welcome me and also helped me with my bags. She also walked with me and showed me where I can get food. Not only that, she woke up early to not only say goodbye but to also walked with me to the front, helping me with my bags! Great service! Unfortunately, there was a loud party going on the night of my stay that went past midnight so I had troubles falling asleep. The toilet could also have been cleaner but otherwise, the location is great for a stopover in LAX and Pilar and her mum were amazing :)