Our stay started off at a smaller less expensive property. However, we realized immediately the apartment stank of cigarette smoke. This was initially pretty disappointing since this wasn’t mentioned as a smoking property. We then noticed there was a plastic bag taped over the smoke detector! Implying a previous guest clearly didn’t respect the rules of this listing (not the host’s fault at all).
We quickly contacted our hosts, whom responded quickly. They were able to move us to a better location only 3 blocks away!
Once we arrived at the new location however, the smart lock wasn’t quite working, but the host allowed us remotely since we were actively messaging via the app. Soon after, the host came himself to replace the batteries and ensure the lock was properly working before we left.
The new location was quiet, felt safe, clean, and I appreciated the small touches like a desk with a ring light for conference calls.
Overall, the customer service was prompt, responsive, and overall excellent, and I would definitely book with these hosts again.