Me and my boyfriend stayed at Michaels place for one night because we had a concert to attend at the forum.
The check in process was smooth, Michael was nice enough to notify us that the back house was ready earlier than check in time. This place is great for two people and for weekend stay. It has all the amenities except in our case the one thing that was lacking was bathroom shower towels and hand towels. I notified Michael as soon as I checked in that towels were missing, and Michael said he would have towels for us at 4pm, 4pm came and went and no towels. That weekend happened to have been 100 degree weather. And we were really looking forward to showering and getting ready for our concert.
I messaged Michael again telling him to leave the towels for us since we were headed for the concert (no response)
We got back from the concert and we still had no towels. So I sent Michael another message to please provide us towels in the morning.
Then in the morning I sent Michael yet another message to provide towels. Finally until 8 am we received towels.
I definitely understand an honest mistake but after messaging Michael various times about the towels it was definitely disappointing to be ignored and this really put a damper on our time there.