The property is not being properly managed. There were dirty dishes in the cabinets. The oven was filthy and turned out not to be usable. Additionally, there was a concern as to whether the pilot was working correctly when we smelled gas. We brought it up with the manager who was unable to deal with it and then called the owner who never returned our call. He did come by two days later. Additionally, the smoke alarms were not working properly and Woke us up at night two nights. We thoughtfully and properly disconnected them And informed the owner. Finally, the kitchen was Advertised to be fully stocked. That simply was not true. They did not even have coffee. Finally, there are other maintenance issues in the property – for example the disposal does not even work. Our biggest problem was the way the manager replied to these issues.
She basically tried to cover up the problems dishonestly. When we asked for a one night refund on a very long stay they declined. It was completely unreasonable.
The property is okay and has a good location but if you’re paying the price they’re asking they should deliver a well-managed and fully functional property.
Further, when this was brought up to Airbnb They have not replied to any of the issues. Very disappointing. I will have to see how they handle it but certainly will be looking more closely at VRBO going forward.