Nathalie was great and the home is lovely. My wife, two daughters and I spent 6 weeks there. We’re familiar with the area, which is one of the best for families in LA. We had an issue when changing the check-out date and AIRBNB CUSTOMER SERVICE WAS AWFUL!!!! Both Nathalie and I spent hours on the phone with reps, who kept passing us off and not being helpful at all. They currently have not paid Nathalie over $5k from my reservation payments simply because they’re confused and don’t care to solve the issue. They’re literally stealing this money from the host. So unbelievable. If I were Nathalie I would sue them. We’re going to report the charge as fraudulent to Visa since it technically is as the rental fees I paid to Airbnb we’re supposed to go to the host and only Airbnb is supposed to keep their fees. Instead they’re keeping all of my final $6,344 payment and not giving the host a dime!! Ripping her off. I’d never host a property with Airbnb after going through this with them. They really need to get more professional reps to answer phone calls and handle issues.