Mary was very accommodating in every way. We had a great stay and the room was as advertised. We were on a floor with a few other rooms and two bathrooms, but we never once saw anyone else or had to wait to use the bathroom or shower. Mary was very helpful in explaining all the parking options. The area is loud, but as its right in the heart of Hollywood, that is to be expected, so not an issue. For the price and location, this is a great deal.