They are very quick and cooperative to respond but not very open to constructive communication about the home. We booked the place for the entire weekend as a special occasion and was extremely disappointed by the actual condition of the home and maintenance of the home inside and out. Felt like a jungle on the outside and very poor maintenance on the inside. Requested a full refund and had to book another place last minute for even more money because of the inconvenience. Versus the host being receptive of constructive feedback they were very argumentative and started asking me about my house .....no relevance!