I have never been so disappointed. Arrival no rooms available, but for an upgrade we can get you a room ready faster. Lol seriously I can’t make this up. Sent us to the roof top to wait which is so small and clustered I felt we were walking into someone’s actual hotel room space. Hostess advised You need reservation we let her know we were guest, still didn’t work. Went back down to the lobby “your room ready”, we head up as soon as we got off the elevator STRAIGHT WEED SMOKE.. Get to our room the room was basically used they only made the bed. Forgot to empty trash completely or even sweep vacuum or mop. I literally saw a French Fry, straw paper and the shower omg didn’t even wash the shower out it was dry.
Called down they said the housekeeper put the room in as inspected. Okay we’re like it’s only 2 nights what’s the worst that Could happen? We leave and come back the shower magically is wet…. Lol OMG I called down they said they’d wave the upgrade fee etc okay whatever. Something said check your card. They charged my card 4 separate times. I swear to you 4 times totaling $400. I called back down sad and disappointed. The manager says “oh yeah I see why, they thought you didn’t , they didn’t realize you had already paid “ huhhhh Lol I started scratching my head in confusion like huh that’s what the reservation number was for. Okay, do she tells me they will refund me on Monday since it was Sat and they had to wait for a refund approval. That following week the charges are gone. This week I check my card and I’ll be a monkey’s uncle they charged my card again for the upgrade fee lol Yoooo don’t waste your time here. The place is old and weird. Staff like addicts (no shade) even the housekeepers.. The rooms are not Luxurious I’m sorry this just is NOT THE PLACE YOU’D WANT TO STAY.