The check in process was easy and the apartment was clean on arrival. We stayed for 4 months and enjoyed our time here. The bed is large and comfortable, the futon is not great. The kitchen and bathroom are small, but what I expected for the LA area. Tom left 2 dressers and a small closet for us to use. For a long-term stay, we could have benefited from additional storage space, especially some drawer space in the bathroom or kitchen area. I felt safe in this apartment, but note that the apartment complex doors are not secured (no latch or lock) and it's on the first floor. Air conditioner worked well (not central air) for us and we were there during a hot part of the year. The wifi was advertised as high-speed and I was told it was great for my fiancé to work from home, however we quickly realized that it was actually only 3 mbps. Tom quickly responded to this issue and helped us upgrade the internet for the months we were there (we paid the difference). The kitchen is missing some essentials, like measuring cups, salt & pepper, and baking dishes, but we were able to make do with what he had for a few months. He did purchase a toaster for us when we requested one. The TV is not wifi ready, but it does have HDMI plugs and we used our chrome cast. Tom offered to buy/bring a chrome cast for us if we didn't have one. Overall, we enjoyed our stay in this apartment, Tom was responsive to our needs, and the location was great for us - close to work and things to do.