Sara is a great host with superb communication and was very quick to correct any issues that came up during our stay. The apartment was clean and well stocked for our arrival (i.e. toilet , towels, basic kitchen supplies ). We did have two things that popped up but Sara was very prompt in correcting them. Initially our key fobs for building entrance had issues, and Sara was able to get to us in minutes with her fob while she got us a new one. After our first night we realized that the mattress was only a full size bed and not a queen as listed. Initially I was very upset, but Sara again was quick to address the issue. She let me know that she did not realize the mix up on the listing, and had a queen mattress installed the very next day! I knew I would be leaving a five star review after that. I have stayed in many airb&bs and I thought for sure I was going to get some generic apology and an “oh well” , but Sara was very professional and sincere and fixed the issue faster than I could have ever expected. That’s 5 star service despite the mix up on the listing.
As for the apartment building and location, it was nice to have an area for my dog and felt very safe even when waking him outside the complex. The road noise was a little load as it does face a fairly busy road, but that’s city living. Location is close the the 405 and walkable to a few restaurants which was nice.
Overall it was exactly what my wife and I needed for our transition moving from New Jersey to LA. Would definitely recommend booking with Sara !