We meet with Jo a couple times, he was very friendly and attentive to our needs. If there was any problems he was able to fix them within the day. The house did look a bit different to the photos as it was not up to the same standard as when previously photographed. Overall was an average stay (very cold, but did have heat pump running 24/7), good location to surrounding areas for outlet shopping and Los Angeles. House was almost baby proof too.