Peggy was responsive knowing my arrival was an estimated time due to me not flying in but road tripping to California from Wisconsin. She always reminded me if I needed anything to ask but there was nothing to ask for as the unit was filled with kitchenware,heater, etc ready to use. Very clean and great for a couples vacation or fits two people! Easy videos showing their backyard jacuzzi and lights. Very nice and quiet area!! WILL BOOK AGAIN!