it was easy to get in and find our room. everything was nice/new in the house. there were other guests while we were there, however we all stuck to our rooms so the shared spaces didn't get much use. room got hot for us, but the powerful fan solved that. I appreciate little touches like makeup wipes, lotion, granola bars, water, and complimentary wine. the TV was nice and the amount of in-room storage was incredible. great spot for getting into town a little late from LAX!