One of the worst experiences we’ve had so far. We had booked Polina’s place for a month based on the photos, description and questions that we privately asked her. After we checked in, we realized that there were quite a few things that were not as mentioned so we decided to leave. First, she offered us a full refund minus the first 3 nights which sounded okay to us but then she asked for 5 nights and then she said that she wasn’t willing to give us any refund and we should talk to Airbnb which we did but because of her refund policy, we still paid her $900 eventhough we only spent 15 minutes in her place and had to book another accommodation.
Just to mention a few things about why we decided against staying there: the description says “renovated” but the guest house is pretty old and has an old smell. It was also very cold when we got there and there was only a small portable heater which wasn’t even turned on. We had asked Polina if the backyard was private and she had confirmed that it was but when we got there we realized that the backyard was connected to another outdoor area that was used by the main house. The window in the kitchen area opens right into Polina’s main house so again, not much privacy. The street were the house is located on didn’t feel like a very nice street either.