Alex & Rafael made every effort to make our stay as enjoyable as possible.
The place was very clean, comfortable and close to both Universal Studios as well as Warner Brothers Studios, which was perfect for us.
The services on the TV such as Netflix and Hulu were a nice touch as there is no regular cable.
The walls are very thin! At the time of our rental, the people/renters in the front house(we were in the back of the house) were very loud and their kids were even louder! They did follow the quite time rules which was very nice, however they were quick to ramp back up in the morning. I am 100% positive that if I would have said something to our hosts, they would have taken care of it. But since they were abiding by the rules, we didn’t want to say anything. I think in a rental situation such as this, some sound insulation in the walls would have helped a lot! We did have a problem with a very loud yappy dog on our very first night from the neighbors place. From around 9:30 until around 11:15. I was hoping for it to stop in its own. However it didn’t and went on for a long time. Around 10:15? I messaged Alex & Rafael and Rafael was there in a very short time to look into the situation. He was able to message or call the neighbor and after a bit, the dog was finally let back in and the barking stopped! Really not Rafael’s problem but because we were unhappy, they did what they could to make our stay better!
The hot tub was a little misleading as it’s only a 2 person hot tub. My fault for not inquiring more into it however it meant that our whole party of 4 couldn’t enjoy it at the same time. But it was a nice touch after a long day.
Now, the back yard. A little puzzling? Yes a trailer is parked very obtrusively in the back yard. Which you have to walk carefully around to get to the hot tub and to the laundry room. And yes, the back yard isn’t much to look at, not much at all, but really you’re renting a place to sleep, not a backyard to play in.