This was my first Airbnb rental. I booked and paid online. After paying I was greeted with a welcome but then the same day was questioned and ridiculed about why I needed an Airbnb in the same city and was told to cancel my reservation because I was a new Airbnb customer And the owner didn’t feel comfortable with the newbies or locals.In the listing it did not mention no new customers. I was very upset and disappointed to be singled out especially my stay was booked for Christmas to be close to my family because I recently moved. I had to contact Air BNB customer service to get guidance on how to deal with the situation. Because I was worried about losing my money. Airbnb was so understanding and prompt and helped me resolve the issue. And explained to the owners that this was not OK Unless there was some legitimate reason. I was Able to keep my reservation after it was explained to the host the consequences. But I do understand Some people do mess it up for others as the owner mentioned previously He had renters who left a lot of trash in his home and weren’t good guest. Which sucks! But that doesn’t give you the right to judge new interested customers based on their profile pic and location. Other than that the house was Very clean, Provided lots of comforters, kitchen essentials, love the smart TVs in the master and living room. Very spacious home. Close to everything! Beautiful pool and clean backyard. Couldn’t use because of the weather though. We made sure to leave the home very clean like we found it and remove all of our trash to show that we were not like other guest.