Eric is very responsive. He reached out early on to let us know if we needed anything. The location is great and central to most areas. Lots of conveniences that are walkable. Easy check in and check out. Loved the roku tv option. The only downsides we encountered were the street noise at night can be loud at times. It was a little dusty in parts of the unit when we arrived, so we cleaned a bit ourselves, but other than that this place was fine for the few days we were in LA.