I have used Airbnb quite extensively and I have no hesitation in saying that this was my worst Airbnb experience.
Mark was really helpful in getting things fixed and was very resposive too; however there were so many things broken / missing that I decided to not bother him every now and then.
Check in experience -
Check in information was sent only after I reached the apartment and called Mark. I was asked to wait for 10 minutes or so before I got the keys to the place.
Amenities -
It's hard to believe, but the apartment did not have anything... No coffee , no sugar absolutely nothing. So if you are a morning coffee / tea person ( everyone is) you have to arrange for it.
Water-
There was no water on 14th and 15th during the day. ( I have photographs). Unbelievable right? Needless to say,it was a nightmare to manage without water ...
Linens -
Definitely not washed and had a weird odor .
Towels -
Torn on the edges ( I have photographs) and again not washed, they had a weird smell too.
Wifi-
It stopped working a couple of times, but Mark fixed it eventually.