If you read the instructions and follow them the house is super easy to find. Easy check in and loved that we had our own parking spot. Our heater shut off in the middle of the night. Engelie was quick to respond. We got a space heater for a replacement which we were skeptical about. However, it did the job just fine. The second morning I took a 20 minute shower first and there wasn’t hot water left for my boyfriend lol I’m guessing there is only one water heater for both units and that’s why the water wasn’t hot. We realized we forgot a wand we purchased (Harry Potter wand) and asked Engelie if they could ship it. They did the very next day and it arrived a week later. I’m not sure if it was free of charge because I haven’t been billed for that as far as I know. Either way we really appreciate the quick responses and problem solving. Thank you to our hosts and we would love to stay again!