Ran into a few problems when we first checked in, but the host was very responsive, and addressed these issues as quickly as they could. It felt like they genuinely wanted our trip to be a success, which is nice.
This also might sound weird, but I would like to mention the bathroom. I've been to LA and SF a few times, and every place I've stayed had toilets that didn't work properly, or low water pressure for the shower or something. The water at this place was great. That's one of the things that matter to me in the places I stay. The bathroom door didn't close properly, but that seems like an easy fix.