Jennifer was very quick to accommodate when notified about certain conditions such as when I described that the dishwasher had dirty dishes she was quick to reimburse the cleaning fee. The sad fact is that this is one a few or more apartments she manages and perhaps if she lived there would know that the mattress needs to be replaced and that the shelves and drawers leave sawdust on clothing (something easily solved with shelve liners). I have stayed in many Airbnb apartments and homes around the world over the years (this is my fourth long-term stay in an apartment or house for business in the last 3 months) and I have never given an unfair review because I understand rely on what we've written. Sadly, this apartment was a disappointment. Perhaps this space is more appropriate for a visiting college hopeful because of its location but for a business traveler, I felt more comfortable eating out most of the time and only used the apartment for sleep. There were positives. The gym is well equipped, there were plenty of towels, and the sun enters the apartment early in the morning.