I didn't get a chance to meet Paul, but communicated with him through messages. He was very prompt and responded in a timely manner. I had an unexpected person join us at the last minute and Paul graciously accommodated the last minute change. We spent 2 days at Universal Studios and the location of the home was perfect. We didn't cook anything. Just used the kettle for hot water and the microwave. I loved that there was a coffee shop just around the block (The Coffee Bean & Tea Leaf) and restaurants just a block away (we tried Angelino's Pizzeria and The Rustic Spoon). Another big plus the WiFi and fast broadband internet. My family and I really enjoyed our stay and would highly recommend Paul's place if visiting the area.