So firstly before I start, I stepped into the place and after 5 minutes stepped out and told the host Veronica I wouldn’t be staying here and expected a full refund.
After numerous conversations with her and air bnb, Veronica would not agree to any full or part refund so I had no choice but to stay here due to her saying that she had to turn down other business for us to stay there (by the way, we booked this on the actual morning of arrival)
Everything I outline below is 100% true so I suggest you read this very carefully so you don’t make the same mistake I did.
Before booking I made two enquiries with Veronica. Do you have a cot (baby bed) at the property for my infant son and as we have been renting another place that was very dark we was hoping that we would get some sun on the balcony there, which she responded to both yes.
I then arrived at the property and discovered a few hidden truths.
Firstly, the second bedroom isn’t in fact accessible from the apartment (and I say apartment not house as that is what it is). You have to go out the flat into a guest house in a separate entrance downstairs. Obviously I couldn’t put my baby boy who in a separate apartment which she was fully aware of but failed to tell me.
By the way the second bedroom/guest house is more like a changing room with a bed squeezed in it, certainly not the same spec as the flat itself.
Secondly, the review mentioned about it being peaceful and tranquil. It is overlooking a very busy road (for the hills) and that certainly didn’t go unnoticed with the sound of cars.
I also saw a lot of comments about the views, and maybe I am spoilt with views from the hills after staying here a few times but this wouldn’t be up there as a top view (in my opinion)
Thirdly, even though I selected an entire home and house, someone lives above you (assume these are the owners/hosts but can’t confirm), which you can hear (not terribly but certainly enough to know that you can be heard too, as there is like a bedroom door in the apparent that is locked leading to their rooms up a few steps by the main bedroom)
Other issues that I wanted to flag:
- There is no bath tub, so not ideal for trying to wash an infant. Veronica did however get me a baby bath delivered the following day which was nice of her to do.
- Internet is very poor, cut out continually so hard to watch anything on smart TV
- responsiveness was very intermittent.
- Someone else’s washing was in the dryer, never nice going through other peoples underwear
- There is only one thermometer in the lounge which controls the flat meaning that as the lounge is exposed to the outside it is colder, which in turn pumps too much heat into the bedroom on the other side leading to the bedroom being stifling hot and the lounge/dining being cold. If you want to warm up the lounge be prepared for a very hot bedroom.
- Now this is most probably the time of year, but there is no sun at all on the balconies (which are decent size and across two floors)
Now iv listed the stuff that wasn’t good I should be fair to outlines the stuff that is good:
- location is in a private road which I often like
- Flat seemed pretty clean
- Despite me clearly not getting on with the hosts due to me feeling very misled and them not prepared to give me any refund they did remain as professional as possible.during the stay following that initial disagreement
- Nice exposed lounge
- Veronica allowed us to check in early and check out later (not that we needed to, but was nice to offer)
- Albeit in the shade, the outside spaces seem decent size
I hope this review has been helpful and whether or not you choose to stay here you now have all the facts!