We were really disappointed with the stay. I believe it was by far the worst house I have stayed in. I hope you understand where im coming from, the being locked out, the items not working, but what I could not tolerate were the bed bugs. Sadly I didn't think it was true until it was too late. I couldn't find a hotel to leave the house. I was really upset and wanted a relaxing trip with my baby and family, yet ended up with our clothes and belongings infested with bed bugs, my family bitten as well as me. We found the bug attached to my baby, my partner, and the rest of us were full of red bumps. I wanted to believe it was just a mosquito but I saw the bed bugs myself. Pictures can be provided for proof. I hope you take the time to fix the problem before you ruin someone else vacation. Not only did we stayed locked out with a broken lock but my baby was fussy and sleepy, I had to go nap in the car with baby until you showed up. Imagine if you weren't 40 minutes away? I was furious and so tired to fight and argue at this point. I just went to the car and began to cry with my baby in my arms. Please take this as a honest hint, don't rent a place like this until you get rid of the various issues.
Sincerely,
Jasmine