We stayed a family of 4, including 2 teenagers for almost 2 weeks. Perfect accomodation for us with separate bedrooms for the kids, washer/dryer and dishwasher. Also in a location that seemed peacefull enough and with reasonable distance to most things.
We have only needed to get in contact with Russell 2-3 times and he was always very quick to respond and solve our issues.
If we are to to travel to LA in the future, we would definitely look into booking the same place again.