We arrived at 3pm to check in but were surprised to see that the cleaning staff was still there. The house was, to put it simply, a mess. Save for the 1 bedroom that the staff scrambled to clean for us after we stood by the entrance area, we did not have access to the rest of the house (including the bathrooms) until 4:30pm…well past our agreed upon check in time.
Our time is precious, we had our entire trip planned from the moment we were supposed to check in. We had a tight schedule to abide by, so we had to start getting ready immediately, hence, we did not have enough time to check the nooks and crannies of the house. Now looking back, I wish we had to protect ourselves from his false accusations.
All of our leftover meals from eating out we had to throw away because there was no microwave to reheat our food.
But wait, there’s more. On Saturday night as we were getting ready for bed, we had to deal with a few giant brown insects crawling around in the bathroom without the tub. Our privacy was again invaded Sunday, when a woman entered a code to the house and barged in around 9:30 am. Our check out time was 11 am. So why is staff continuing to invade our privacy without even knocking?
Before we left the house we cleaned up the areas we used, and were planning on addressing our issues with the host after our stay. We kept quiet through all the mishaps, but his accusations is something we won’t stay quiet about. He messaged us saying we damaged his countertops when we did not cook a thing and did not have any food or items placed on his kitchen countertop. The lighting in the kitchen is so dark that it is honestly creepy so we stayed out of there except for storing our leftovers (that we had to throw away anyway) and water bottles in the fridge.
He claims housekeeping sent him pictures of the countertops after our stay and that there is damage. However, the cleaning ladies were scrambling to start cleaning when we first even got there and we were standing around awkwardly waiting for them to leave so we could start using the bathrooms and bedrooms to start getting ready for a comedy show we were going to attend that evening. While we were standing and waiting for them to finish, no pictures were taken by them BEFORE our stay even began. We refuse to let him take advantage of us and upgrade his counter tops at our expense.
We rented the house so we could take nice pictures in our outfits and have a place to sleep for the night. Prior to our arrival, he had mentioned that the house has undergone some serious damage due to his past guests. For him to have already admitted his house is pretty damaged and then to throw false accusations at us is quite convenient and shady on his part. I am shocked at the treatment we have received from his end. His condescending tone from the very first message he sent us should have been a huge red flag. He basically messaged us that he will send us an additional bill for the repairs to his countertops. No investigation on his end, just jumping to asking us for money to upgrade his place. What if those guests that checked out late (housekeeping told us the previous guests had checked out way past the check out time) and turned the place upside down, were the ones that damaged his property? Is it not his duty to investigate before throwing blame at the guests who have already dealt with so many issues and also cleaned up after themselves and checked out ON TIME? We do not recommend this host to anyone. He ruins the trust guests might have in non Super-hosts. Neither me or my sisters have ever dealt with this level of incompetence in any of our previous Airbnb stays.
We regret booking with this host.