WARNING: unsafe air quality in this unit, and unfair business practices. We rented this unit for 30 days for our the caregiver of our 7 year old special needs child while she attends an outpatient program at UCLA for children with autism. Upon entering, she experienced an intense and immediate allergic reaction to something in the air. We reported immediately, they bought a hepa air filter, we added our own hepa air filter and tried every allergy medicine. She was unable to be in the apartment during her waking hours, and she was unable to sleep. We asked for a relocation and were denied. 7 days into the 30 day stay, she had to rent a hotel room (and then we got another Airbnb) so that she would be able to be present for this very important program she was doing with our daughter. At a cost of $6000 additional dollars to us. When I asked to be refunded for the 23 days we weren’t able to stay at the apartment, they denied us. I filed a claim with Airbnb, and they were only able to refund us $2000 (less than half) of the stay we were physically unable to be in. This refund did not come from Blueground, but from Airbnb because they felt so awful (and I spent 10 days fighting for). This was the single worst Airbnb Stay I have had in my 6 years of very consistent use of the platform.
As you can imagine, we are in a very difficult time of our lives with our daughter, and the 15 or so days that I spent fighting with blueground and Airbnb over being refunded for a stay we physically could not be in nearly did me in. Shame on you, blueground, for your inhumane policies and crappy apartment.