aside from the bitchy, cunty night manager (middle aged african american man) you can't miss him, he's rude and dismissive at whatever chance he can. i got booked on a bed that was already booked. i came back
down, embarrassed i was told to go away after trying to take someone belongings out of a locker that was booked for me, already taken... i came downstairs to ask the front desk to change my room because i felt bad. attendant was kind, and when i asked to speak to manager for some consideration of what i went through. he scorned me and immediately accused me of asking for an upgrade, he was not only rude, dismissive and accusatory, he was a nasty queen and basically told me to go away. when i told him i was going to complain, he celebrated my reaction and mocked me & my feelings. NOT OK AT ALL!