We needed a last-minute place to stay locally, and reserved Adrian's place about 48 hours before check-in (for a 5 day, middle of the week, stay). When we arrived, the house was full of a strong smells from cleaning chemicals and air fresheners. My wife is pregnant and also has an auto-immune condition that makes her sensitive to these smells. She immediately began to flare up, and we did not feel comfortable staying at the property. My wife felt sick. So, we contacted Adrian, who tried to convince us to just air out the house. When we said that we just didn't feel comfortable with it, he said that he couldn't do anything to change it, but we could go through the Airbnb site to make changes. We got the impression that this would be ok. So, I immediately got on and made a request to change from a 5 day stay to the minimum 2 day stay. After that, it got quiet. When we tried to talk to Adrian later that evening, he implied that he couldn't make any decision, but that he would pass our messages on to the management team. Meanwhile, we had no other options for that night, so we went on the property just to sleep for the one night, then checked out. The whole next day we heard nothing from Adrian. I informed him that we were checked out and asked for updates. Finally, the following day, we got a message saying that the request was declined. It was frustrating for us that we could not talk directly to the people managing the property, even though we kept asking to talk to the management. It felt like they were not being transparent with us. Eventually, after bringing up the matter with the Airbnb customer support, they agreed to refund 1 day of the 5 day stay. It was a very disappointing experience, as we felt our concerns went unheard once we requested to change the itinerary.