My first Airbnb experience, and also the worst hospitality experience. Ever!!!!It seems like Hebe doesn't care about her customers' living environment. First night checked in Hebe's house after a long drive from SF, didn't know the shower switch was broken until I needed to use it; wats worse, the bathtub was clogged. Water stuck in the tub, dirt and shit ( I believe it was) was floating on the water. I did my best staying there for two nights. The third day she finally got some to fix it. But still the switch was stayed broken. The strict cancellation was ridiculous. I paid 6 nights, not able to cancel even thought I was extremely unsatisfied. How could a room like that called cozy. I wish I could post some pictures of the bathtub to show people how is Hebe called ' cozy environment'