This place is in a nice quite area and the house was cute.
1). ITS DEFINITELY NOT a place for 7 people as it says. There is a small pull out bed for maybe a small framed child 10 and under. There is NO way anyone can sleep on the sofa that’s in this house. It’s totally uncomfortable to sit on let alone sleep on and a bit stained.
We originally booked for 6 adults and 1 infant. Plans changed and we only had 4 people stay in the house. Thank goodness for this other wise it would have been so uncomfortable and no place for the others to sleep.
The beds in the room were comfy, but had the cheapest sheets sets on them. They would keep rolling off and didn’t seem to fit. They have great amenities can’t complain there.
Host was very responsive to the issues that came up. It was a bit frustrating having to wait around two hours for maintenance to come and fix a few things.
👀 Host definitely keeps an eye on who comes in and out (AND WILL QUESTION YOU!). They had sent me a message on the 5th night asking me if that was my six guess when coming back to the home for the night. (6 nights booked). I was not sure why they would ask me about that when it’s been the same 4 people (husband, 2 daughters and myself). There was no new person coming in that night.
They definitely need to change the amount of people from 7 people house to a 4-5 people house or get true sofa bed!!!
I really feel host should not be able to say that it fits a certain amount of people when it really doesn’t
Don’t book here if you have more them 5, you will not be happy to find out there is no place to sleep for your other 2!!!
I was very disappointed in how the host handled our emergency. I understand this is a business but I feel when certain emergencies come up, the strict refund policy by the host should be more sympathetic. They were not at all and it was sad to me that people are this way.
We got hit by a drunk driver coming out of the Santa Monica Pier and our car was completely totaled. We didn’t get medical attention here and really felt it the next day. I made calls and most places said that we would more then likely have to pay out of pocket since it’s out of state insurance. We had checked in Sunday 6/20 booked till Saturday 6/26. The accident happened on Tuesday evening. We were shocked and lost for words when we got back to the Arbnb. We didn’t know what to do or how to handle all of this. We were going to have my son come pick us up on Thursday. But when I reached out to the host they were not at all sympathetic to our situation. They said they have a strict refund policy and they were going to stick with it. They said for me to reach out to Arbnb to see what they could do for me. I just felt this was a true emergency and the host could have been more opened to helping out.
I am definitely very pleased with arbnb. I reach out to airbnb and they said they would contact the host. I explain I did and they the host was sticking to their stricken refund policy. The arbnb rep said they would reach out to them still to see if they would be open to helping out here. Well the rep apologized to us that the host is still sticking to it. The rep at arbnb was very sympathetic and did help us out on something.
Rental cars were definitely hard to come by and we could not find anything till Thursday. We were still very shook and were nervous to drive so we just ended up staying till Saturday morning.