Rafi was prompt to come to our aid when the wifi stopped working and when we needed extra amenities. The apartment is in a good location in Beverly Hills and the off street parking was great. Can't give it 5 stars because it wasn't in top condition e.g. Some light bulbs not working in bathroom and we didn't have everything we needed initially e.g. paper towel already finished on arrival, but it was more than adequate for a short stay in LA!