Michael was extremely accommodating and responsive to my family's needs. He was kind enough to offer flexibility on our arrival and departure times.The house was even more beautiful in person and extremely clean. Michael mentioned to me that his cleaning crew washes ALL linens and towels in the entire house before a guest arrives. This really made us feel comfortable. Great location that is convenient to Hollywood, Universal Studios and the valley. I would highly recommend and I would definitely stay again next time I visit my family in Los Angeles.