Silvio checked to make sure we needed parking (at an extra charge--which I did not immediately see) and left the parking card key and detailed instructions on its use even though I had not yet paid for it.

He was in touch at every step (booking, check-in, follow-up after check-in).

The place is SUPER well located for the Santa Monica Pier and surrounding area.

The floor in the main room vibrates fairly intensely; it's not unpleasant but significant--we had a couple items slowly vibrate off of the kitchen table to the floor. Noise from the bar below was only noticeable on Friday night and even then only in the bathroom really.