Vivian and her husband were very communicative. The check out is very strict - you will incur a $50 fee even if you're 5 mins late. We made sure we were out in time. The price is very reasonable, but you might not get the most secured place - the windows and the side door in particular was shady - the door seem to be just a storm door where the glass/screen didn't work properly. We put hid our valuables before we left the house. That said, the neighborhood seemed pretty safe and your can't beat the price.