This was our 1st Airbnb experience and we are hooked! Frank and Al are great hosts. We communicated (via texting) frequently before the trip. We drove from AZ to LA and Frank gave us direction (better than what Google recommended) to their place. They waiting for us at the driveway as we pulled up. As a family of 5 (inlcuding 2 lil ones), they helped with our belongings. They showed us to our loft and gave us a quick run down on the place and the surroundings. The loft was awesome. Even better than we expected. The kitchen was beautiful and all new cabinet and appliances. The fridge had juices, Starbucks cold drinks and other things. There were bagels and fruits and other things to snack on. We loved the layout of the loft. Upstairs was the bed and it was nice and comfy. It was big enough of an area to unfold our pack-n-play for our 3 month old. The bath room was a little tight but well furnished and serviceable. the balcony was very cool and relaxing. There is a pullout bed on the sofa. We love the surrounding property. We felt like we were in a quiet serene place in the middle of LA. It was great. There was much to walk around in and explore. The surrounding Eagle Rock neighborhood was OK. You can tell it has diversity and culture and has been there quite some time. My almost 3-yr old son and I walked around the neighborhood and we felt safe. The property is up on a hill so some of the ways to get there is pretty steep. Frank gave us the easiest (flattest) way to get there which was great (although doing challenging drives are nice too). The driveway is in an elbow of a road so you need to back in (the preferred way) to gain access to the property. Luckily, our minivan had rear-view camera so it was easy. But the driveway can fit up to 4 cars easily. One thing to note, on the 3rd night (a Saturday night) we ran out of paper towel and dish-washing soap. I texted Frank asking if they had anymore and he immediately texted back and said and that they are out but offered to stop-by the store on the way back and pick some up. this was really awesome too and above and beyond their duties. Frank also brought some mango smoothies on our last day. Overall, a great place and very excellent value. We will definitely stay here again when we are in the LA area and would highly recommend the place. They also have another studio for 2 in the property they rent out as well.