This was one of the best, if not the best, experiences we've had with any Airbnb hosts. Jessica and Philip went above and beyond any expectations my family and I had while staying there.
My parents came into town to visit us, and because our place is small to accommodate them, we booked an 8-day stay for them at Jessica and Philip's home. Although my parents flew in super late (around 1am), Philip not only met me earlier that day to pass over the key, but stayed up to greet them and ensure all was good with their accommodations.
Throughout my parents' time there, Jessica and Philip were communicative, accommodating, and welcomed not only my parents, but our entire family (myself, my wife, and our kids) to enjoy the pool, hottub, and various other amenities in their complex.
At the end of my parents' stay, although I picked them up super early (4:45am), Philip was up once again to ensure a smooth checkout process.
All in all, this was not only a lovely stay for my parents, but for our entire family, and we will undoubtedly be booking with Jessica and Philip as long as they continue hosting!