The owner contacted us via email as to the directions for how to get into the house. We were able to get into the house OK. We found out after we rented the house that one of the mattresses was an air mattress. Had we known this before hand, we wouldn't have rented the house. Also, one of the bathrooms was dirty and had a large clump of hair in the bathtub. We had to clean this bathroom before we could use it. The street the house was on appeared OK, but the actual neighborhood was pretty scary (bars on windows, gang signs, etc). Again, had we known the neighborhood the house was in we would have rented a different house. We had to kill two cockroaches (in the house) while we were there and each time we went into the house it smelled very musty. Overall pretty disappointed with our experience. Not sure if we will rent through Airbnb again.