I would’ve loved to have a much better review, but unfortunately this stay was not as we thought it would or should’ve been. My family wanted to spend Thanksgiving together as we haven’t been able to the last couple years because of Covid. Needless to say, we were very excited we could finally celebrate the holidays with loved ones.
We stumbled upon this airbnb and thought from the pictures, it was very nice, looked very clean, and in addition, their were many people from the reviews raving about the cleanliness of the property. We hurried and booked before someone else booked.
Fast forward to the day of check in, I was presented with an invoice requesting a refundable deposit of $300 that needed to be paid before check in. It caught us off guard because that was not in writing before booking or through the payment process.
They ended up waiving the fee and I let her know that should be in writing before booking.
We get to the property and spent about 45 min-an hr trying to get in the gate. The code given was not working.
We encountered a bug that was as big as a mouse. That made us uncomfortable from the start of our stay.
The sofa sleeper had crumbs all in the cracks, crevices, and under the cushions. The sheets were dirty and my nieces and nephew did not have a comfortable place to sleep for the first night because we had to wash the sheets. Five people slept in one bed. (I have pictures)
The gas stove was broken so we smelled gas not knowing the eye was still emitting gas. This was very detrimental to me and my family members. The knob had to be turned a certain way in order for it to be completely off. (I have pictures)
Thank goodness I smelled the gas at the time I did.
We had to buy our own toilet paper, paper towels, garbage bags, hand soap, and laundry detergent. There were only 6 rolls of toilet tissue provided for 11 people for 7 days. We also had to get a broom.
The main sink was clogged for days, which made it inconvenient for people to brush their teeth and wash hands. It had to be done over the tub.
The garbage bins weren’t empty from previous guests. We had nowhere to dispose our garbage outside because they were already full.
A couple of people took cold showers because the hot water ran out. Luckily, my Mother solved that issue by finding the hot water heater and turning the temperature up.
We have asked for a partial refund for the inconveniences, but they have been stalling on giving us a satisfactory amount and response. This is poor customer service. We paid close to $5000 and we were offered an amount that we felt was not sufficient for all we had to endure during our week stay. The issue still hasn’t been addressed satisfactorily and we are still waiting after 2 weeks.
I would not recommend this property.