Jean seemed extremely kind and helpful. Then when we arrived, after a 16-hour train ride, she bombarded us by saying she would be kicking us out on Friday when we were scheduled to stay until Sunday, because she had double booked. She did book us another Airbnb, but it had one bed and no kitchen. It also was significantly cheaper and she would be pocketing the profit from the difference. When I alerted her to the fact that we required two beds she let us know that we booked only one bed and it was "out of the kindness of [her] heart" that she gave us two beds. I contacted Airbnb regarding this to see where I misread the listing. The agent agreed with me that I had booked a three bed/two bath house and she was in the wrong. We then find out that the person who was double booked with us booked long after we did, and she was still giving them the house, which is extremely unprofessional. Not to mention long period of time where she knew she had double booked and did not alert us to the issue. jWhen we went back to the house on Thursday (the day before she said she would kick us out) she was very apologetic and said we were welcome to stay the night (she really thought that letting us stay for when we originally paid was a kind and gracious act on her part). The next morning I woke up to a passive-aggressive and vicious text about how terrible my friend and I were for reporting her behavior. Then, as I am walking out of the house, she becomes sugary-sweet and tells me to "be safe out there!"
I am appalled at, not only her unprofessional, rude, mean-spirited, and cowardly behavior, but also the fact she is considered a "Superhost". Please, Airbnb, do not let this woman continue to host. And to travelers, BEWARE.