Louise-Diana was nice and her apartment is in an awesome location (I used to live 3 blocks away yrs ago). However, the pull out love seat bed was unbearable. I canceled my stay the next day and got refunded after sending in photos of the mattress. It's a cheap love seat, maybe 15 yrs old, with metal bars poking your back through the 2 inch, cheap mattress. Fabric is torn in many places as with the matching furniture. I got 3 uneasy hours of sleep.

The apartment is also quite dated, stuffy, and not as nice as the photos and word 'townhouse' seem to impart. I'd charge a bit less for it. Otherwise I'd rate the rest as fair to good. Louise-Diana is cheerful and easy going. With a new bed, she'll be in much better shape. I LOVED my 1st 2 AirBnB experiences in Italy, this makes me more careful when choosing, and I'll avoid pull-out couches!