This was my 3rd time staying here. The first time, I couldn’t I’d wear and why the ratings were so low. Then the second time I came, I was like aaahhh okay okay. Now this third time? I’m like THIS IS EXACTLY why your ratings are so horrible.
First of all, I was put in a room that was so stale when I walked in. The AC was on, but it just was muggy. I look under the desk, and the room had a box fan in it. I take a shower, and the room gets hotter. As I’m leaving out I tell the lady at the front desk. She says she’s going to send someone in there to check. I specially asked if there was an issue considering there’s a box fan in the room. She told me no, no notes.
The next day, I hadn’t heard anything so I contacted customer service via the app. They claimed they work in to fix it. I get in that night, it’s still hot as hell. I take my shower and the water is filling up around my feet. Like a puddle ! So nasty. So the next day I report that issue PLUS the AC unit again. They allegedly go out, nothing seems to have changed. Shower still filling up. And I’m still sweating in my sleep.
The next day, I report these same issues again. Now I’m requesting a new room. Instead the girl at the front desks decides she’s going to be maintenance. Okay, cool. Somebody has to do it. So the AC box says it’s time to change the filter, but they didn’t. Claimed I had it on the wrong settings, but she fixed the shower. The next day it was so hot in the room I couldn’t stand it. So I called corporate and filed my complaint. Apparently the room DOES get hotter than the others, and that IS WHY they had the fan in there.
So they refunded me $100 and moved my room. I feel like they could’ve done more; I only had one day left there at that point. All in all, it’ll be like last resort desperate times before I go back.