1st impression did not start off great. We arrived right at 3pm as check in time is listed. When we got there, Cesca said she did not have everything ready and asked if we could come back in about 30 mins. I was reluctant as we had just driven over 6 hours from Arizona and already wasted time driving around as we arrived in the area around 130pm. She said OK and went and got the keys. When we entered the unit, there was no bedding on the bed and had a terrible odor as if a dirty diaper pail had been left in there. She apologized and said she was airing it out while doing the laundry. She said she would be back in about 30 mins with bedding and towels. After she left, we sprayed it down with perfume to cover the odor. She returned and hour and a half later (430pm) with clean bedding and towels. She said she would refund me a small amount for the inconveniences. I guess the amount would have been satisfactory if it was just the 30 mins she said, but after an hour and a half I was expecting more to be refunded. The kitchen sink sprays a thin stream out of the nozzle and onto the floor so we had to wipe the floor Everytime we turned the sink on. The mattress was comfortable but the bed frame was really noisy. Every toss and turn was squeaky. The shampoo and conditioner were horrible and cheap. Shampoo wouldn't foam up and conditioner did not make my hair feels soft. Some Pros-- Streets were clean and felt safe in the neighborhood. Location was in great proximity to Universal and Hollywood Wax museum and walk of Fame. Bottom line is, you get what you pay for. Unit just needs a little TLC and a fresh coat of paint could go a long ways.