Had a bit of a disaster when we showed up for this booking. It was midnight, we had been flying all day and when we got to the apartment and opened the door it hadn’t been cleaned from the previous guests. Bed wasn’t made, food and towels on the floor. We had a great Uber driver who offered to drive us around to look for alternate accommodation( thankfully!). We didn’t know where we were had all our luggage with us and we were so tired. I messaged the host straight away but she didn’t provide a phone number and didn’t see my message on Airbnb till the next morning. The alternate accomodation cost us $600 Australian for the night but we were left with no choice.
Enid did get in touch the next morning and apologised through a short text.
We kept the booking for the second night at this apartment and she refunded the first night plus cleaning fee. When we actually spent some time here we liked this place. It’s small but cute and in a good location. However the mismanagement of cleaning and somewhat terse responses from the host left us feeling disappointed and we took a serious hit money wise.
I suggest the host provide an alternate way for people to contact her and also for her to double check the apartment before guests arrive.