We got there after 3pm and there was a person waiting for us to be checked in. Even tho we had the code to the house. Never had this happened before on any Airbnb usually we get the info through emails and that’s the only way of contact. Someone called my personal phone number after messaging them that we couldn’t find the remote to a tv. The person on the other line seemed eager to help but told him not to worry about it. The plates and pots could be updated and the knives in the house. Other than that, it was a very spacious home with lots of rooms. We ended up not using one of the bedrooms, since one person canceled last minute.