Estrella is very easy to communicate with and get a hold of. Even though check in is listed in the afternoon, she messaged me so early in the day as soon as the place was ready to offer early check in. We didn't end up needing that since we got in late, but it was a really nice option to have had, and throughout the rest of the stay Estrella was proactive in checking in to make sure everything was ok. The water pressure in the master bedroom shower was really great, and helped us unwind and relax after long days. We came to Southern California for a weekend at Disney, and the location was not too far and very reasonable for the pricing. You do have to be mindful of the fact that it is located near train tracks, so for people who can be easily woken up by noises, it might not be the best spot.