When we got to the room the floor in the bathroom and in this smaller room next to it was covered in muddy water and the room was freezing. We arrived when the weather was rainy. Someone previously left a window open in the bathroom, but there were big leaks coming from the ceiling light fixtures. They furnished us with a very small space heater that was not adequate. There were only two towels in the bathroom, no bath mats, and one roll of toilet paper. There were no hangers in the closet. There were no wastepaper baskets. We spent extra money buying these basic things they did not furnish for us. The owner offered to have a handyman come into the room and fix it during our stay but I did not trust that. Then we got a call that there was a death in the family so we had to cancel our trip and fly back the next day. And the owner declined my request for a refund for that. We paid too much for literally nothing and grieving on top of it.