Ethan was very helpful and down to earth. Gave good tips about restaurants and attractions. The house was clean, well furnished, and spacious for four people. The check-in instructions and house manual were detailed and informative. The extra foam mattress was just as comfortable as a real bed, although sleeping in the living room was a noisy due to the traffic outside. Noise was not a problem in the two bedrooms as they were in the back of the house. The location is great for going to Universal but makes it necessary to take the freeway for a lot of the other attractions, although this is probably unavoidable in LA. Overall a very comfortable stay.