The host's response was very quick and thoughtful, and the room was very clean. However, the room temperature was almost always 90 deg after noon until midnight. There was one portable cooler in the bedroom but its capacity was apparently not enough to cool down whole room, so we were not able to stay in the lobby, which was unexpected. Maybe we were in LA in the bad timing as it was very hot. But again, the host's response was always quick and thoughtful.