Gail was great. The loft was beautiful.Gail was concerned my kids would not both fit on the pull out sofa so she set up an extra bed for my kids in the huge walk-in closet. My daughter loved having her "own room". The loft had everything you could need including a beach umbrella and chairs. We felt immediately at home. I would recommend the loft to anyone with older children. The stairs are steep and may not be appropriate for little ones. Gail had my kids practice going down correctly so they would be safe. It was a great experience.