This was our 3rd time staying in Jessica and Puk's guest house. We keep coming back because their guest house is always clean, comfortable, and quiet. It meets our needs in every way. Jessica and Puk are wonderful hosts - they have their own residence on the property, so you can contact them very easily if necessary. We have had no problems on any of our stays at their guest house, so we have not needed to contact them. We highly recommend this guest house when you are in the Eagle Rock area of Los Angeles.