It is important to know that when booking this stay, one of the co-host is supposed to meet you in person and show you around. However, for our stay, neither co-host was able to meet us in person. I do prefer it that way and it makes it more convenient. This however, was not a convenient self check-in. Upon arriving I had to contact the host. He then called me. While on the phone, he wanted me to go check in. After getting inside, he then proceeded to tell me about everything inside and where I could find everything I needed. This is unnecessary. If it’s truly a self check- in situation, which it should be in the first place, have all of this information in a book or on a sheet of paper that I can read once I’m inside.
Once I was inside, I began to look around and noticed there were no sheets for the second bed, the place really didn’t seem clean, and there was a HUGE, live cock roach on the floor in the bathroom. I told the host this while he was on the phone with me and he told me he’d call back. I then receive a call from Mariya telling me this is normal because it’s a ground level house and bugs get in. I said I understand but it does make me question the cleanliness. She then told me they could spray the outside or bomb it. If they were to bomb it, we would need to be gone for three hours. She was very snotty with me when I asked if she could notify me after they bomb so I can figure out three hours after that. She told me to just set my timer. After getting off of the phone with her, she then proceeded to send me multiple messages in a row telling me how this happens, they’ve never had reviews about this, and she stated this in her listing. I went back to the listing and it just said that if there were insects to contact the host. I told her I was concerned with how clean the place actually was as well because there were bugs in it and it didn’t seem clean. Her exact words to me were, “no need to exaggerate.” That comment was rude and unprofessional.
Aside from those things, there was a small gap in the door. This could be where the bugs were coming in. The kitchen sink was backing up and draining very slowly. In the middle of doing dishes, the water would randomly get cold. In the bathroom, the water came out of the shower head and the tub faucet. There was also no place to hang the hand towel.
This place did the job for the short time we needed it. It was in a decent location and the size was good, however, I would not recommend staying there. You get what you pay for.