Check in was terrible. keys are in a different location. I was under the impression I would be in communication with the host instead the day of I received a text from someone else (Joseph) asking what time I was planning on arriving when I mentioned I would be arriving a bit earlier he said they would do their best to accommodate us. Well they didn't, I messaged him several times asking when the place will be ready. We finally heard back from him after check in time only because I reached out AGAIN. To make things worst we got a document via text with instructions to pick up keys a block away from the building, along with parking instructions which were very confusing. The keys that were given to us had only one key fob which is the only access to the building and elevators. which made it inconvenient for five people. Take extra towels! only one is provided per person. Another inconvenience since we stayed for two nights.