Joanne was an excellent communicator. The apartment was exactly as advertised and in a wonderful location. I was in town for a birthday and forgot to bring gift bags. I was able to walk downstairs and buy what I needed from the CVS in the building. I also really enjoyed using the large and well-equipped gym in the building. When I needed an extra key, it was made available very quickly after deposit was paid. Checkout was simple. I would stay here again.