Man where do I begin to start......
This was by far the worse and traumatic experience with this host. Please review their house rules before booking. My grandma first language is Spanish and when was booking a stay for the family she didn’t understand that she had to review the house rules and after booking I seen there was gonna be a few issues so I contacted the host days before our check in. I explained that when my gma booked she didn’t put in the max about of guest correct she put 5 instead of 6. I messaged the host saying we have 6 guest (which is their limit) but we have two small infants and if that would that be ok and right away they rejected the kids so the parents had to cancel and we just made it an adult trip only (which was meant for a family stay). To top that off they kinda insinuated my grandma was not putting the honest amount of guest to avoid some “extra fee” yet that wasn’t the case since they have a limit of 6 guest n gma accidentally put 5.......... NOW..... I asked if I can get a full refund because my gma impulses booked and that was our fault but was denied the full refund of 1,200 and only offered 165 in cleaning fee. Mind you one of their rules is you clean their home before check out yet we are being fined a cleaning fee? Mmm. So I was like fine we will be ok gma and the kids will stay and my aunts and uncles and mom will enjoy the Airbnb but because they allow no visitors my gma couldn’t come see us and was in a motel close by since they flew in to visit. My gma felt terrible because she felt she made the mistake booking to fast and ruined our trip but we assured her it was gonna be fun n okay (trying to make positive of it no matter what). Now they have tenants who watch you like surveillance and if you make talk loud they complain to the host. They don’t want you outside after 4pm or using the jacuzzi???? We went outside after 4pm and left the jacuzzi heat on (which is a violation of their home rules). It was like we were walking on egg shells couldn’t even actually enjoy or be comfortable because tenants are watching and reporting and the rules set forth was ridiculous that I just wished they gave me my refund and understood my grandmother didn’t understand that she had to read rules. Anyways... I wake up at 9:40 am from a message from the host saying we been canceled and that to be out by 10:30 am or the cops will escort us out and I wouldn’t get my refund for something my gma paid 1,200 for that she didn’t even enjoy the stay because they wouldn’t try and work something out with us not even the slightest. I felt discriminated and offended and was rushed out so fast I left 500 in cash in my wallet that they still refuse to give to me or wouldn’t let me return to get it. I called Airbnb support and immediately they sided with me apologized and even refunded me and helped put us in another stay. When I told the host about my wallet she was offended and stated “ you broke the rules yet your worried about your wallet still? Be ready to be billed for breaking the rules” even though I was already refunded by Airbnb and she couldn’t really bill any further. Also there are nest cams that are in use when Airbnb confirmed it shouldn’t be. My only thing is that because I was refunded is why she is holding on to my cash which is quite petty. If they have any heart they would return that wallet or even mail me my belongings since I couldn’t return to grab them. They are practically thieves at this point and the only option I’m moving forward with is going to court over the matter. Sad I have to take them to court to give me my wallet and money. That is so disgusting that someone could hold and keep someone’s money and wallet. Fursure not gonna let that slide. I wish I can give an update if I do ever receive my belongings but if not I’ll definitely be having to deal with the courts... don’t book. It’s a nightmare and Airbnb support agreed and supported me in this matter.