We enjoyed staying here for the little time we had here. We ran into a cleanliness issue at the place and requested a refund upon the hostesses. Jolie was very accommodating and sweet. Ana is difficult and became upset when we asked for a reasonable refund, leading to her being hostile over text. I wouldn’t recommend working with Ana in the future she lacks professionalism and control.
In regards to the place itself. It is an okay stay for a couple. The steam shower was the best feature. The location is about 10 minutes from LAX and 20-30 minutes from DTLA. The neighborhood is nice! Other than the inconvenience that came upon our stay that made us leave a night early, the place is fine. It was just upsetting having to deal with Ana and her hostility when we asked for a refund. But thankfully Jolie refunded us the full amount that we found appropriate. Thanks again Jolie.