The location of this house is amazing. The pool and backyard are beautiful, and it's in a very private, safe neighborhood. We loved the spaciousness of the house, the basketball court, the patio, and the pool area.
However, there were multiple surprise visits during our stay by various landscapers and pool maintenance people that we were not informed would be coming. It is rather upsetting to have strange men walk into the yard when your children are playing and swimming.
We were unable to open the door to the ensuite upon arrival, and if my husband was not such a handyman, we would have needed to wait two days before being able to use this second bathroom. There was one washcloth provided for the entire house. The toilet paper holder in the main bathroom is not useable. Beyond that, the pool and jacuzzi are unheated and astronomical fees are charged if you want to heat them even for a day. The kitchen is missing some important items, such as kitchen towels/rags, measuring cups, baking sheets and spatulas. There is a BBQ as advertised, but future guests should be aware it is a charcoal briquette BBQ, which we had no idea how to use.
We appreciated the filtered water in the fridge door and the wide variety of pool toys provided in the patio table, as well as the pool towels. We loved the big comfy sofa and the wonderful seating provided around the house.
We happened to notice others in the neighborhood putting out their trash cans one night for collection, so we happily put ours out as well, since they were full when we arrived. Perhaps the host could inform guests of the need to put the trash out or ask one of his many maintenance people to take care of that task.
Altogether, we enjoyed our stay but we were surprised at the high reviews given to this place by others, considering the many issues we encountered. Hopefully these are rectified and we can return again in the future.