I paid for almost 2 weeks from before Christmas up to after the New Year. I drove over 8 hours down the coast from the San Francisco bay area on Christmas eve and checked in to the place by text. The place seemed tidy however, the floors were not clean. The exhaust hood in the kitchen-like area did not work. One of the light bulbs in the bathroom was not working making it dim in the bathroom. The keys were never to be taken from the room therefore, we as guests needed to expose the room to unsafe conditions!!!!
The host acknowledged my check-in via a text and did not mention anything about a party that would occur that evening. Although I was exhausted from driving all day as a reasonable person, I waited until after midnight on Christmas Eve to allow for the party to subside. I had driven to Los Angeles to spend Christmas with family and I was kept awake by this rowdy party. At midnight when there was NO relief I started to contact the host via text and phone calls without success. I left messages without any callback or messages in return from the host.
The party was so very loud with music, loud voices, karaoke singing, and conga drums playing next to the room where I stayed. I filmed the occurrence in the room in which I was staying via my phone. The camera focused on the clock to show the unreasonable hour this was occurring. The party went on until 4 AM in the morning.
After realizing that the host was not about to respond. I contacted Airbnb in an attempt for a resolution that evening/early morning as the party was going on. There was a thread of messages between the Airbnb representative and myself that entire time without any resolution. The representative indicated they were trying to contact the host and then many hours later I received a response from the customer service representative indicating they were getting off their shift and someone else would assist.
The next day I called the host in an attempt for resolution and left a message, as they did not answer their phone. I recontacted Airbnb and after several calls to many different representatives, I was given lots of misleading information and still no resolution.
I packed and checked out on Christmas day. I was advised by Airbnb that the only resolution was for me to either check back in or lose the remainder of the money I paid. Irrespective of how my rights as a guest were violated by the host there was NO amicable solution. I was exposed to unreasonable loud party noises, not being able to lock the room when I left the property and the room was tidy yet NOT clean.
Airbnb indicated that the host had determined that I would lose my money without a discussion for resolution. I tried to reason that with Airbnb that the place could still be rented out to others as I had already checked out and there were 9 days left for others to rent.
The host finally called me back mid-morning to say that her phone had died. The host said it was an unexpected guest (s)/company and that she had no idea a party would ensue..... This was her excuse and she made no attempt to resolve the issue nor how to move forward as New Year's eve was the next event coming up and I had paid to stay there.
I was so sickened and saddened by the host's dismissive attitude. The host did not care about the rights of their paying guests!!! It was evident that making money irrespective of providing a clean safe and comfortable environment to guests was the host's motto...