There are several concerns regarding the unit. It is a matter of safety and comfort. We feel like we have been misinformed about the state of the unit through the advertisement. I have felt very sick with massive headaches and nausea due to the foul odour since last night which gave us no choice but to just leave the unit early this morning.
I have contacted the host via text and Airbnb messages but still have not received any response.
My husband and I are in a very bad situation now with all of our belongings “6 suitcases” in the car not knowing where to go.
Please read the message I sent to the host.
Hello Batia.
“In continuation with our recent discussion regarding your household, we have encountered multiple issues that we feel should not be present for guests renting out an expensive unit while expecting comfort as a service.
So far we have come across the following concerns:
•	Musty odor in the entire unit (Which is causing head ache)
•	Sharp nails in hardwood floors in high traffic areas (Walking bare foot is hazardous)
•	Missing and incomplete house hold supplies and kitchen wear (As if it was a newly purchased home)
•	Dusty fans and rooms (Bedroom ceiling fan launched dust all over the room when we turned it on)
•	Absence of hot running water in the shower (After 30 mins the water became slightly warmer)
•	No privacy in the unit when curtains are open
•	Unpleasant window views
•	Extremely tight garage space (No skilled driver can manage)
•	Noisy foot steps from the upstairs neighbor
•	Lack of accessible bedside power outlets
•	Dirty and scratched pots and pans
Unfortunately we will have to revoke your one week remorse period as we did not intend to keep your unit on hold for a while and certainly did not expect to find so many unpleasantries. It is absolutely inconvenient for us to pack and unpack our belongings since we were intending to stay for more than 30 days, especially when we have already purchased groceries. We had not planned to inconvenience you and ourselves. Since we will be working from home, it will be time consuming for us to move again. I hope you appreciate the costs on our end as well. We are currently looking to find another place to stay and we prefer to be charged only for the days we are occupying the unit.”
At the end, we spoke to the host about refunding the full amount and only charging us for the one night we stayed. They refused and wanted to charge us for the whole week instead, which goes against the Airbnb policy where it states that “if the tenants cancels within the first 24 hours, guests are entitled to receiving a full refund”