Denise was very welcoming. She emailed me before my arrival to make sure i had the details i needed. The house is just like in the photos. Myself and 3 other people had a very comfortable stay we wish we could have spent more time at the house. My friend meet Denise on one of the days and said that Denise was very friendly and helpful. Denise gave her lots of tips on where to go and what to do (even where she has seen celebs). Denise even emailed us on a rainy LA day to make sure we were doing ok.