It really sadden me when I have to give a business a bad review, but I think it is necessary here. It seems Ab does takes a bit of short cuts, that is not acceptable (to me anyway) in hospitality industry.
1- There should be no “technical issues” when posting an address for a unit you’re renting. This is non-negotiable. The address provided with the initial listing was different from the actual address and what Ab sent in a private message. Also Airbnb sucks for allowing such mistakes to happen on their platform. Unacceptable. To AB’s credit he did apologize.
2- Basic necessities to traveler’s needs were not provided. Where is the hand soap, bath soap, or any soap for that matter? The shampoo and conditioner felt like a leftover from previous owner.
The towels were fairly used and only two were provided for two guests no hand or face towels. We paid $440 or so for two nights, smdh!
3- Two to three light switches were broken. I couldn’t believe that one of light switches was actually tapped to the wall. Like really?
4- The TV came with three remotes, sound didn’t work so Ab had to “restart (plug/unplug)” the tv next morning.
5- Water boiler/tea maker is in such bad shape. It had hard water damage or something to that effect, so ended up not using it. Kitchen plates were very small—like kid sized.
6- $100 for cleaning fee is not really acceptable based on the current state of the place.
Pros:
-Close to highway
-private parking spot
-Good communication
-Safe feeling neighborhood
Ab seems nice, but needs to put in the effort to make the place great. The things I mentioned above can be fixed overnight, hence why I feel “bad” for such review.