Hosts were very responsive which I appreciated. Tv remote was missing when I arrived but they had someone out right away to give me a replacement. The bed is very comfortable. I just recommend bringing earplugs because you can hear everything if the upstairs unit is occupied. Unfortunately towards the end of my stay had an occupant in upstairs unit who didn’t respect the no loud music after 10pm rule. Not much the hosts can do and there is fair warning of the noise issue in the listing. Earplugs took care of most of it.