There were a handful of inconvenient things regarding our stay. The app didn’t work so I wasn’t able to prepare for the check in process early. We paid for valet but they didn’t bring the car to us, we had to walk around the corner to our car. A rooftop restaurant and bar service was advertised but weren’t open during our stay (the rooftop restaurant wouldn’t even be created until the following week).
The room was very nice, but the process leading up to getting to the room was a hassle.