We never met our host in person; we did well by communicating thru the AirBnB Messages. Jennifer’s directions for entrance to the guesthouse and the laundry room were clearly defined. She kindly accommodated our early check-in. The place was clean and welcoming, essential amenities were provided. The neighborhood was quiet and felt safe at night. We needed help with the TVs and Jennifer responded, and we were able to stream some things. (It seems the firesticks were taken by a tenant.) Unfortunately on our last night an issue came up that could not be dealt with until the following day. AirBnB resolved the matter to our satisfaction and we hope Jennifer’s as well.