Heather was very helpful and understanding as we were late in reaching her place due to a last minute personal appointment.Despite being later than 10 pm, she was very welcoming and showed us around the property and cared to ask us about our trip and know more about about our trip. She was very patient and seemed genuinely concerned in ensuring our stay was comfortable and relaxing. Next morning, we were recommended to a breakfast joint down by the ocean, which we liked so much that we ended up having breakfast there for the rest of our trip. For anyone visiting the Santa Monica area, looking for a chilled out place to stay different from the hotel experience, Heather's place is the spot. I will gladly be back next time visiting LA!