Barry allowed us to check in early, home was clean, pool was literally being cleaned as we arrived which was awesome and the home was beautiful. We unfortunately hit some bad luck when the AC was not working for our first day and it was super concerning because we had young kids in an 80 degree home. Barry was receptive and respectful to our concerns. He was able to refund us for our first night because no one was available to fix the issue the first night AND he was able to get an AC tech and plumber out to fix the issue on a holiday weekend! We have been using ABNB for years and we haven’t run into major issues in the past but I hope whenever anyone runs into issues with their ABNB, the host responds promptly as Barry did. That’s always the scary part about using ABNB over a hotel, will the host be able to provide what needs to be done? Barry totally came through with fixation and compensation. It sucked hitting that speed bump in our travels, but the way Barry responded was very professional.