My flight home got cancelled last min so I had to scramble for a place to sleep. Heather was phenomenal and helped me get everything situated very quickly. Her easy-goingness helped my anxiety so much. Her instructions were very clear and helpful. I met Robert when dropping off my luggage early, and he was extremely nice. The 2 best things about the place are its location and the bathroom. The place is close by to LAX, great restaurants, the beach, Venice canals, etc. The bathroom itself is pretty cool and taking a bath in the bathtub pretty much melted my stress away. The place has plenty of amenities and the softest towels.