Every Airbnb I’ve had in the pass has been as advertised or better. The host have been helpful and even gone out of their way to make us comfortable. Sadly this was the one and only terrible Airbnb experience I’ve had up to now.
To start the place was dirty as if they just gave up. The hot tub was empty and looked like it hadn’t been used in awhile and the fire pit didn’t even have fuel. The oven knob had been sheered off making it inoperable and to top it all off the lights in the master bath, the water closet, dining room and kitchen did not work.
This was very frustrating after a long day of travel. We where in town for a wedding and were without transportation until the rest of the wedding party showed up the next day. This would have been fine in the comfort of a fully functioning home.
I called the host and she seemed distracted and uninterested in helping. She told me to contact Airbnb for a refund and relocation. After three calls with Airbnb support until 10pm it became apparent that we where not going to be relocated that night so we had to make due with what we had. I did not like showering in the dark.
Airbnb support claimed they wanted to help me with relocation. Then they asked me to look for alternative homes and send them links. When I sent them the links through the app and via email they claimed they could not be opened. This process was now starting take time away from my trip. And for some reason they would never put me through to a case manager. The only time l was contacted by a case manager was trough the app and at odd hours. Eventually I had to give up or ruin the rest of my vacation. I can only hope this review might help motivate the host and Airbnb to raise their standards.