My sister recommended and I am very glad I booked with Mark. Self check-in was super easy and Mark was very acommodating on our late check-in. The room was well equiped, towels, pillows, tv with Netflix, assortments of shampoo/conditioner/soap. The room also had a ceiling fan, an A/C and a portable heater. This room came with a parking space and that was really helpful. Parking is VERY limited on the street. Everything was clean and this place was just what we needed for our trip to Universal Studios.