We thought the house was nice, but overall the experience was poor due to the property manager.
I think the house is managed by a company that handles Airbnb's for several properties in the area, so we were a little disappointed regarding the level of service.
1) There was no internet for the last two days we were in the house. When we texted for help, we got a message that they had never had issues with the internet before (they had also told us this was a brand new house, so I'm not sure why this was relevant?), and that we should reset the router (which we had tried already). We never got any follow up on the issue, and repeated texts went unanswered.
This meant we went the last part of the stay without any internet connection.
This is a "smart" house, so that means that when the internet was gone, so was the television, music, etc.
2) We had a scheduled check-in, and the property manager was more than 30 minutes late. I couldn't get a hold of anyone during the time I was waiting. I never got any apology or follow-up regarding the wait.
3) Generally, the property managers were not helpful. For instance, we had asked where the air mattress was. Based on their directions, we couldn't find it, so two of my friends shared a bed instead that night. When additional people arrived, we asked for clarification regarding the location of the air mattress, and all we got was a text that basically said, "I already told you, why are you asking me again?"
4) We had booked a property 4 months in advance, and we were told four days prior to checking in that the property was undergoing maintenance and we had to switch properties. I understand issues come up, but if you go through the owner's reviews it seems like this is a recurring issue where people have had last-minute or same-day cancellations.