Although we never got to meet John, we were very happy with this stay. We were greeted with a personalized letter with instructions of the place. It was very private and cozy place, much like a hotel but for a fraction of the price with more amenities. The bed was more comfortable than we expected with a MEMORY FOAM top. The only thing was that there was only 1 memory foam pillow and a regular pillow which lost most of its fluff. For 2 people it would have been nice if we each had a memory foam pillow. But not a big deal! Check in was very easy with no issues there. It was very chilly that night but there was a small space heater that was strong enough to heat the tiny little space. I ended up turning it off half way through the night because it was doing too good of a job! We will definitely stay again if we make it out to LA again!