Check in was fairly easy. Katie’s place was located in a convenient area in LA, close to many fun spots, shops, and restaurants. Street parking was available nearby. The place was clean. Not exactly spotless or homey for those staying the whole day inside, but it was okay. WiFi was very fast and the bathroom included a full hot tub and nice shower. I gave 3 stars because the description of “entire apartment” is a bit misleading as the place is a two story shared place with someone else living upstairs. Very inconvenient for guests who want full privacy. Katie was also very rude, and not very accommodating during checkout. Despite asking politely for an additional 15 minutes to get our bags packed, she bombarded us and proceeded to rush us out in a very unprofessional manner. Customer service could be improved on her part. Other than that, we enjoyed most of our stay.