The place wasn't totally 100% clean (lip stains on a couple of the glasses / cobwebs in certain areas of the bathroom and common areas) despite the cleaning fee that is included when booking and there are notes within the place instructing guests to handle their own clean up of everything and to take their own trash to the streets, etc. Isn't that what guests pay the cleaning fee for? Also the place was being used for my wife to get ready before our wedding and although her and her bridal party were running 20-30 minutes behind, Erica was rudely rushing everyone out. That being said, the place is very nice and I believe this things are kind of minor and can be avoided easily on future bookings, but just frustrating when it's your wedding day.