wow! i don’t even know where to start! this hotel is absolutely beautiful and the guest service is impeccable, however, my stay at the hoxton was unfortunately ruined by the guest that i brought along with me. this person made me very uncomfortable in my own space and the hotel staff sensed that because that person was also doing it to them. so, i decided i want to extend my stay for a day after that person left but in a new room for a whole new energy. one night when i was coming back into the hotel there was a woman with a short buzzcut sitting at the front desk and i asked her about booking a new room for the next day[i believe her name was cheyenne but i’m not 100% sure]
as i was talking to her she looked me in my eyes and asked me “are you okay? is everyone okay? do you need help?” with genuine concern. it almost brought tears to my eyes! yes, i was genuinely fine, i was just with a friend who was being rude and controlling which was making me uncomfortable in my own space. in that moment i felt so much warmth! i felt like i was in a safe space! most places wouldn’t ask those questions even if i walked up crying so i really appreciated that more than she even knows! after my friend left the hotel this team went ABOVE and BEYOND to ensure my last day [which i chose to spend with my significant other] was beyond amazing for us & i will forever be grateful for that! thank you hoxton and your team for everything. we will definitely be visiting more of your locations.