I booked the place for a client of mine who was spending some time in Venice while on break from work. The communication I had with Lelani during the booking process along with once confirmed was very great. She was quick on the response and always very helpful. When my client checked in all I heard from him was a text that said 'this place is amazing, thank you so much'. I take it that he loved the place. He was there for over 2 weeks and I never had any complaints come from him. I actually didn't even hear from him. So I believe he thoroughly enjoyed himself.