After I asked for a partial refund because the Wi-Fi was not usable for work and school he refused to and said that he'd had no complaints about the Wi-Fi by previous visitors. This is not true because those reviews are on this website. Then he stopped responding after I suggested he replace the router. So I don't feel like he cares about customer satisfaction also there was a lot of hair in the drain in the shower indicating it had not been cleaned before we came so I had to wear sandals which is very disappointing cuz I don't even have to do that at a hotel.