I contacted Matthew while I was in Los Angele because I needed to move from where I was staying. He was quite communicative and very helpful. The apartment was exactly as advertised: it was clean, comfortable and extremely well set-up. Matthew provided all the niceties--soap, shampoo, etc.--as well as some coffee in the kitchen. The kitchen was well set-up, which was great for me as I like to cook. The neighborhood is great--between Santa Monica and Melrose, both of which have a number of restaurants, bars and shops. All in all, a very good experience.