We had a mixed experience staying at here. We reached the place at 9:30 PM after a long drive from San Jose. We had 4 young kids that were cranky after the long drive. To our dismay, when we checked in, the house was in a mess - it was not cleaned from the previous stay.
Now, everybody makes mistakes, and what sets good from best is how you respond. This is where Doris was awesome. She offered her apology and immediately sent someone to clean up the house. The cleaning team came in 5 minutes and cleaned up the whole house in about an hr. Doris also offered to refund one night stay for the trouble which she did.
The house is located in a good neighbourhood. The towels seemed worn out and maybe time for replacement. Apart from the clean-up mess, everything else was comfortable and accurate to the description.