I requested for a refund cause I broke my foot finger since their ladders are terrible. The room was dirty and smelled like feet, there were people partying in the room. Of course I didn’t stay the next night and I requested a refund then they said yes since I had an accident. But they didn’t approved on Airbnb and Airbnb costumer service was useless they said to contact now a third party for insurance but they just playing with your money and stealing from you. This is the worst experience I’ve had in Airbnb and a hostel and nobody cares nobody’s fault. Bn AIRBNB AND FREEHAND STOLE FROM ME