Phyllis was very kind and flexible with check in. While showing us around his place, I noticed all of his belongings were still in the house including old food in the fridge. The toilet handle also had to be pushed down after use so that the water would stop running. The first night of sleep was comfortable, quiet and the parking was not as stressful as I thought it would be. The next day my roommate and I walked into the house and found 4 cockroaches laying in various spots of the house including the shower, the laundry room, the bedroom and the living room. I contacted Phyllis about this and he was nice and willing to help out in any way he could. He even provided a receipt of Orkin spraying the apartment the day before we checked in. It was a situation that was out of his control, but I appreciated the willingness of his help. After finding the bugs it was a little unsettling being in the house, so we kept some lights on so they wouldn't come out. We also ran out of toilet paper and could not find another roll anywhere. The location worked for us, and it is safe and secure, just not as clean and comfortable as I hoped it would be.