Amy tried to be very accommodating when I asked for a special request and was also quick to send over a hair dryer when there wasn't one in the house. Unfortunately we did have a few issues with the cleanliness/condition of the house which Amy is taking care of with her cleaning company. We had to check out so it could be taken care of. Also, the upstairs bathroom door was broken and could not be closed. We had to put something in front of the door to keep from opening.