Amazing service and hospitality! Amber was an excellent communicator and responded in a timely manner. We booked her listing for around Christmas time. Amber contacted us prior to our stay to see if we would be celebrating Christmas and if we needed anything in particular for our stay. We were planning on dining out for Christmas and she provided us some restaurant recommendations. At her apartment she left us a bottle of wine and a Christmas treat on the table. The apartment had a few Christmas themed decorations including the new kitchen towel. We were a group of 4 adults and an infant. Some of us were to arrive a few hours before the check-in time and she graciously allowed us to check-in a couple hours earlier (her listing was not scheduled to be used the day before). We had trouble using the heater in the apartment and she brought us some brand new space heaters at no extra cost! However, we managed to figure out how to use the apartment heater and did not end up using the space heaters. A feature I loved about the apartment ac/heater is that the grates found in several rooms could be opened and closed. This was a useful feature as there were some of us who did not want heat in our rooms and closed our grates. I am a small person and slept on the couch and found it comfortable. There was an extra closet in the hallway for me to hang my clothes. Something not found in the pictures but we were delighted to have was a small roku tv in one of the bedrooms.