Jim came out to greet us with a wide grin, eager to show us the place. He was very friendly and accommodating, even willing to let our dog stay in the unit alone for a few hours. He was very responsive to our needs and helpful. (We missed meeting Susan during our stay.) The place is just as the pictures show and quiet for being in the city. It was a perfect retreat for my family after long days at the beach. It was lovely to walk around the safe neighborhood. The linens were plush, the kitchen well equipped and easy to use, the laundry was available for us. Plus, parking our car in a garage was a big bonus! I wish we could've stayed longer!