Pia was great from the word GO. She was punctual, kind and welcoming. Later on, attentive and responsive. Great host. The place was precisely as shown in the photos. It is a great neighborhood, but also not uniformly so. We advise prospective renters to check if this place is for them. It is an up and coming neighborhood, and the shopping around it is great. The Asian mall is limited but more than adequate, and being at a stone throw from Little Tokyo is terrific. The building itself is spotless, and having the gated parking space is a great bonus.