Communication and clarity of instructions with Shawn was excellent but there were problems . This is not a space for 14 people as advertised and charged ($5.200). It has 4 bedrooms (8 people). The 5th is a wide hallway (no closet and you must go thru it for two of the bedrooms) with a couch for 2. Potentially you can add two air mattress that you must blow up and assemble on your own. . I don’t think even college students will find acceptable to have 6 people sleeping in a hallway. My daughter's family of four, could not arrive in LA due to Buffalo storms, so we were 10 instead of 14 . One of the air mattresses had a leak. When I told Shawn, his response was strange, telling me that the VRBO listing said one guest only. What VRBO reservation? I never made one. Photos of outdoor not representative, furniture run down. Pool bottom dirty, no cover or vacuum system. Shawn would have sent pool person after I mentioned it as long as I stayed to wait for the service (my responsibility??)