Other than the location near Venice beach, this place was terrible!!! I had super bad experience staying in this place. This was also my first time leaving negative review. Maybe because this place is managed by a team who owns many properties on Airbnb, the communication was terrible. They cannot solve any problems right away but only asked you for more patience.
Below were all the issues I came across and they slowly solved them after almost a day until I lost all my patience and was ready to call the police.
1) Wrong gate code and a broken lockbox causing us to be locked outside the gate twice. One was at late night and the other time at noon causing us missing the restaurant reservation. They promised us they would ask a cleaner to give us an alternative key for the gate but they didn’t. Really terrible communication! I was waiting and calling them outside the gate for over 30 mins! Wasted a lot of my time during a vacation.
2) No hair dryer provided and requested many many times before we got one at late night and because of this, we couldn’t wash our hair at first night
3) Inconvenient parking space causing my car stuck in the middle and had to solve the problem with the neighbors by our own;
4) No bottled waters provided.