We chose the apartment because of its location and the reviews saying that it was clean.
The location was great: Near Ralphs, CVS, Literati Cafe, a main road and transport.
There was a fruit fly infestation when we checked in, which is excusable and was attended to efficiently. Due to this we were given a refund for cleaning and found a bottle of champagne cooling in the fridge with an apology – a nice touch and much appreciated.
However, it wasn’t clean! All the floors were grubby, the balcony had not been cleaned in ages, the bath was a disgrace with peeling paint, dirty and no plug (shower only!). Both of the kitchen sinks were dirty with food caught in the plugholes. The griller had blackened food baked onto the pans and grids and the stove hob was dirty. There was lipstick and smudges on the glasses and some of the cutlery had not been cleaned. All the counters and table tops needed cleaning. There was dirty laundry in the hall cupboard and the bathroom had dozens of used toiletries in the medicine chest, on the bath and windowsill. The vertical blinds in the bedroom were on the verge of breaking and difficult to open and close.
Once I had fixed the broken plug in the basin and we had cleaned up, we had a pleasant stay. There was clean linen on the bed and freshly laundered towels. The bed was firm and the apartment was nicely furnished with good appliances, an air conditioner and fans. The laundromat on the lower ground floor was convenient.