They were very quick to respond any mere problems occurred. Even though she forgot sending key code, she contacted her family who’s in the house n they resolved it right away. U can go inside with the back door, have your own granny room, bathroom, closet room, small kitchen with microwave n refrigerator. One thing i didn’t like was that I felt itch on my body when I was sleeping inside the bedroom sheets on the first day. But my hubby was fine n I seemed ok after the first day. I might be too sensitive on cleanness. Other than that, it was like a cozy motel room.