Yana was very accommodating, my arrival time kept changing and she was very helpful. The Airbnb was beautiful and clean, just as pictured, however, the one thing the pictures do not show is temperature! I came in during a heat wave day, and the apartment was as hot as could be. Apparently this is an LA thing, a lot of apartments do not have central AC; this one had a ductless AC in the living room and a fan in the bedroom. After 2 days of everything running, the apartment cooled down, but my first day was very miserable, and I wouldn't have booked it if I knew there was no AC in the bedroom. The building was pretty secure, but the hallways are muggy (no AC there either) and I guess some neighbors were disgruntled there because I was a little scared when I saw a door smashed in around the door hinges. All in all, this was my first time using an Airbnb, the experience wasn't terrible, but I prefer hotels.