This hotel is really chic and in a greatlocation. The amenities are great and I loved the style of the rooms! Sarah, who checked us in was so great and hospitable!! At the time of arrival we decided to upgrade to the biggest room they had available, which my boyfriend and I were super excited about. But to be honest, the room disappointed in size as it was still pretty small, which had me wondering how small the other rooms would have been. Sarah had at least provided us with a corner room so we had a really ice view of the city.
Later that evening I called room service at around 615pm for 2 cups, some limes, salt and ice to be brought up to the room. They mentioned they were super busy that night so it may be a wait, which I understood. However, 2.5 hrs later I called to follow up and it seems my order was overlooked, so the girl who answered the phone apologized and was nice enough to make sure they brought things as soon as she got off the phone. Unfortunately, room service arrived with no ice and sugar instead of salt. When I called room service again to mention the concerns, the same girl was very apologetic but did say that they were slammed and she wasn't sure when they may be able to come back. At this point I told her not to worry about it since we had reservations for dinner at their rooftop restaurant, Pilot, just a bit later. She then asked what time my reservation was and said she would make a note for the team at the restaurant, which I thought was nice since I figured they might send us something to apologize for all the issues. Unfortunately nothing ever came of her note as we had dinner, drinks, and left with no mentionof anything.
Over all, the hotel is really nice, the location is great, the staff is super friendly and approachable but unfortunately room service is not very reliable.