I had trouble with the lock the first night but I think I was the one that reversed the numbers But they were very quick to respond to my text message and come help me get in. And also I didn’t read all their helpful information I would’ve realize that I had to turn on the switch to make the coffee maker work. It did get a little warm in there so you don’t need to heat up as high as you think you do. Once I figured all that out it was a great place to stay. Again those things were more me than the host . Great people very friendly