The house was very nice and the host tried his best to communicate with us. We weren’t able to use the pool or spa on the first day because it wouldn’t heat and it was very dirty. On the second day, we couldn’t use it until after 3 because the pool guy came (we weren’t told he was coming). I want to be very transparent with my review that the house was wonderful but there was flaws. John did his best to accommodate and offer solutions. We went with this house for the pool and spa so it was disappointing we didn’t have much time to use it. Overall, would love to stay here again!