We chose Aniyse's AirBNB in good faith trusting her description of the properties condition, cleanliness and amenities versus our actual experience at the property.
The issues began upon arrival as the HOST PROVIDED INCORRECT ACCESS CODES FOR THE FRONT SECURITY GATE AND UNIT FRONT DOOR. The first 6 hours at the unit included multiple phone calls (6), multiple visits to the “on-site manager’s unit” (6), an inability to come and go as we pleased due to Host providing non-functioning codes to both the front gate and the unit door, the interruption of our families dinner after 8 hours on the road due to the power outage (first of two) as we were advised running the air conditioners would knock out the power, loss of internet connectivity on a total of three occasions ranging from 20-40 minutes.
We have also been plagued with silverfish and ants in both the kitchen sink area and bathroom sink/tub over last two days having had to kill a great number of them as they appeared.
The inability to run the front bedroom air conditioner without knocking out the power made that bed room nearly intolerably hot. Broken and non-functioning hanging mini-blinds in each of the bedrooms were an inconvenience for privacy or when attempting venting of the heat from the unit.
You previously offered $25.00 which I declined as that offer simply borders on an insult. In the meantime, as I await your reply, I will research my options with AirBNB regarding the multiple issues via any complaint, refund and review process.
DeWayne Walker
On Jul 25, 2018, at 10:41 PM, DeWayne Walker wrote:
Actually; the code was set for the code to the apartment next door...1940#. He was able to reset it to 1930#.
Then the power went out while we were in the middle of cooking dinner. We were without power for about 20 minutes and have been instructed that we cannot run the A/C in the bedroom at the front of the house, the hottest room at the front of the unit, the room in which my wife and I are sleeping.
Lastly; the oven does not work; can smell gas when it’s turned on but no pilot so it won’t light up to cook. So we were unable to cook a portion of our family’s dinner.