We found everything as it was described and pictured. The convenience to our daughter's apt. was excellent. We could walk it easily. We particularly liked the privacy. We were surprised that we had only one set of towels for the entire week and ended up using the two decorative ones on the sofa bed. Dishes were also a little awkward in the bathroom sink but we did find detergent and paper towels for drying them. It would be helpful to mention that a minimum of toiletries is provided and that visitors should bring their own. Unlike others we had a difficult time getting the key from the lockbox (it was dark and hard to see). We called the housekeeping service and managed to get the other one open with their help. When locking up the top lock did open, so it was probably our own inability to see and operate the box properly. All in all it was a good place for us.