Kerry and Andrew, the managers of Duncan's property, were consummate professionals. Although there was an issue with the heat, once notified, they did everything they could to fix the issue, even sending an HVAC technician to resolve it. Since the piece necessary for the fix would've arrived after our stay, they refunded us for the entirety of our trip, even though we had already slept at the house for two nights. Beyond that, they were constantly in touch when needed. And we were disappointed to leave the home since it was a wonderfully open space and beautifully decorated. That said, the beds were relatively uncomfortable, but that wouldn't have kept us from staying.