Communication was great. We arrived later than we expected and there was no issue with check in. We arrived and parking was right in front of the entry way making it quick and easy to unload our suitcases. Nina was sleeping with her daughter so we entered with the key code without any issues. It was dark once we entered but we went straight up the stairs and into the room. Everything was clean and welcoming. There were extra toiletry supplies for our needs, a mini fridge, coffee maker with a few coffee supplies as well. The bottle waters were a nice touch as we forgot to grab something so my daughter took one. The room smelled good and the bed was comfy. The tv was awesome and we enjoyed opening the patio doors to let some natural air and breeze. We left early the next morning but would definitely stay there again.