My family and I were quite disappointed with the "cleanliness" and few things regarding the home that we had to leave a day before. We also didn't appreciate all the cleaning "rules" as we are charged a pretty high cleaning fee on top of other fees. Regardless of our circumstance we did reach out to Arlene and Josh which were very helpful and offered a refund for the last night we did not stay. They did assure us the issues we encountered would be fixed for future guests, so we hope others can have a better stay! Overall they were good communicating hosts.