This place was great. Very clean and neat. Extremely convenient to Venice Beach and Santa Monica beach. The bed was very comfortable. The bathroom and kitchen were extremely clean. We did not meet Alexia because our stay was over Thanksgiving and she was traveling. However she provided excellent detailed instructions for check in and the contact information of another person if we had any needs. We did not, so we did not have any interaction with anyone which was just fine. I would definitely stay here again