We went for a business trip to LA and decided to make a better trip of it and stay on Long Beach. The house had great space and when we arrived it was clean. We never had any issues with loud neighbors or loud noises. It was very close to the beach, close to a grocery store and was only 3 miles from Long Beach Airport.
The code for the check in wasn’t sent 1-2 days before the stay like the listing said. I messaged and asked for the code but she wouldn’t give it to me even on the day of check in. Check in was suppose to be at 3pm and I didn’t get the code to check in until about 5pm. That was my first frustration with the stay.
I wish we would of been able to park in the driveway because street parking fills up fast but there are other units on the property and so you aren’t able to.
Also, please use great caution when opening the front door. The keypad lock sticks and doesn’t always open on the first try. My husband went to open it and thought it had unlocked pushed into the handle and it hadn’t unlocked, well his shoulder went through the stained glass window. We ended up having to replace the two panes of stained glass in the window.
In all other AirBnb’s I have stayed if there was an issues that arose or problem the property manager was right there to help. That wasn’t the case, it was a hard time through messenger to communicate. She left it up to me to contact the stained glass repair man and he said he couldn’t make it out until Monday(3 days following the accident). I told him I would pay an emergency fee to get him out sooner if he could. She ended up contacting him and messaged me which I didn’t notice there was a message expecting me to be at the house originally Saturday for the repair and then late Saturday night send a message saying he was coming Sunday for the repair. I wasn’t there, again I was on a work trip and couldn’t get out of my obligations there. If I were staying at a hotel and there was an incident the hotel would fix the issue not me the guest. It was the opposite of this and it was frustrating.
Overall, it was a good experience. I just suggest that the communication be better and the keypad/door be replaced so that no one else does what happened on our stay. There are multiple other reviews that mention the same issue with the keypad and to use caution.