It felt very homie. The location was perfect. No problem with the parking or check-in. We did have an issue on the first night….. I sent them an email not even 10 mins later I received a call from Christopher. He walked me through trying to resolve the problem and offered to take care of it in person which I didn’t think was really necessary. He did tell me he would be available for a couple hours if I needed him to come out which I appreciated very much. They provided so many choices around the area which was very helpful and appreciated. We will definitely be back if our travels ever bring us back to Burbank.