Joanne was wonderful and very welcoming. We had a birthday celebration and Joanne bought champagne, flutes and a birthday basket for the birthday girl which was very sweet. She was very accommodating. We didn't go without anything and didn't have to ask for anything because everything was provided. I would truly recommend her to anyone. Her home is beautiful and When I come to LA, this will be the only place I stay. I give her 5 stars plus!!! Talk about making a trip even more amazing. I felt I was right at home.