From the start, Irma was very bright, bubbly, and hands-on. After accepting my booking request, she immediately sent a text message to coordinate for my arrival. She welcomed me personally, as is customary with all her guests, before giving me a quick tour of the apartment and allowing me to settle in for the night. The apartment was clean and appeared exactly as advertised in the listing, including the breathtaking view of the valley below. The unit is 1 of 3, which was both surprising and convenient at the same time. Though I never needed her, it was great having Irma steps away. The downside of this was being able to hear through the walls. While it was not an issue, besides early mornings when I assume residents prepared for work/school, I feared Irma & her family, or other tenants, might be able to hear my conversations/activity within the apartment, which was slightly limiting/discomforting. Another small inconvenience was that this was a non-smoking property so although there was a balcony, I could not step out to relax and smoke but instead, had to go to my car or take a walk down the street. I spent very little time in the apartment during my stay so it was hardly a problem but if I had to provide cons to the experience, that would be it. Irma made sure her guests would need for nothing; in the bathroom, there were fresh towels, soaps, a blow-dryer for your hair; in the kitchen, there were cups, dishes, and utensils to set the table for meals, cleaning products, dish detergent, fabric softener for the washer & dryer in the unit. The bed was comfortable and in the closet, there were wonderful black, suede hangers, an iron, and extra bedding. I had no need to text Irma from the time of check-in until check-out, which was quick & easy. I think this unit is great for a stay of any length but ideal for a stay of 1-2 weeks and 1-2 guests. Overall, I'd rate the experience 4.5/5 stars.