BEWARE - LOOK ELSEWHERE!!!!
My wife and I have a dying family member who we needed to make arrangements for, so we booked this accommodation. The photos looked nice, showing a single level unit with all the basic amenities.
When we put the location in our gps, the address was not accurate. The street name begins with “south” and this was not included in the Airbnb listing. Secondly, when we arrived, there were homeless people right next to the privacy gate and we had to struggle to get the gate open safely.
My wife is handicapped so I asked my brother in law and sister in law (who had separate accommodations booked) to assist us with getting checked in and then they were to leave. We got into the unit and the only chair, which my wife was ready to use, was broken. There was no a/c and the unit was 96 degrees inside. There was a STRONG smell of cat urine, particularly in the restroom. My wife, who needed to use the restroom, was unable to access the restroom due to the unmentioned stair leading to the restroom. We have allergies and cannot be in cat filth, nor could my wife access the restroom. The unit, again, was 96 DEGREES.

I reached out to LASHAWN and LASHAWN advised she “didn’t state that there was air conditioning in the unit”, but you would expect AC if not mentioned in a rental in Los Angeles during a heat wave. The unit was uninhabitable.
I photographed the poor condition of the unit, the thermostat, the bathroom stair, the “smile, you’re on camera” signs, the broken chair, the dirty mirrors, the trash in the driveway, the terrible gate, and we left within 20 minutes of arriving to look for proper and accessible accommodations.
I immediately contacted Airbnb support because LASHAWN did not want to or care to assist. Airbnb support were dishonest about their Aircover policy and stated that even though the unit was uninhabitable due to health concerns and Americans with Disabilities act standards were not met, they would not give a refund or find us alternate lodging as they stated they would in their policy. Their reasoning was, LASHAWN stated that we had four guests, but we clearly were a party of two with the other two individuals being permitted visitors (see rule four in LASHAWN’s listing) who were going to help us get checked in and then ride to the hospital with us to visit our dying relative. There is a clear rule which states visitors are welcome but no additional overnight guests. We were to abide by this rule, but had to leave due to the unlivable heat and inaccessibility of the restroom, as well as the smell of the cat urine, the broken chair, and the lack of safety or security at the property.
My wife and I slept in the rental car the first night and shared a chair at a friend’s house the second night. We were homeless, thanks to LASHAWN and Airbnb.
I’ll be suing LASHAWN and Airbnb for their blatant disregard for ADA regulations, failure to comply with their policy, and the disgusting manner in which they have treated us. I’ve never faced such blatant discrimination and my wife was ashamed or herself for not being able to “just stay in it”.
I’ve never felt so disrespected in my life and LASHAWN, you should be ashamed of yourself. Absolutely disgusting. DO NOT GO HERE, DO NOT!!!! LOOK ELSEWHERE! Don’t get scammed like we did.
Thank God for insurance with my financial institution so I can dispute this charge and then sue this absolutely disgusting host. Make sure you look up ADA laws in California as well!
BEWARE BEWARE BEWARE BEWARE BEWARE!!!!!!!!!