As many people have already mentioned, Cristy's responsiveness is excellent - one of the best. She stopped by whenever we had any questions or issues. We also really appreciated the effort she put into making the house cute/feature-rich for guests. It was great for our bachelorette getaway. Overall, amenities are awesome for large groups, really good vacation home. Only call outs I have are: hot tub is part of the daily heating pool cost, which I thought it was a bit mis-leading, fire place and gas grill requires you to purchase your own propane tank, and cleanliness could be improved.