I never met with Claudia face to face but she was very nice over the phone. Check in was super easy, parking was convenient. Indoors was very comfortable, we had everything we needed plus more. Didn't travel more than 15 mins on Freeway, 40-45 mins away from Santa Monica. Kids stayed entertained while we packed and got ourselves ready. We were provided with more than enough extra towels/blankets/bed space/soap in the bathroom. 3 adults 2 kids slept comfortably. This was our first time using Airbnb and we absolutely loved it. Very clean, very convenient, and very quiet neighbors. Definitely recommend this place.