We are highly disappointed with our stay!
With the treatment and disregard that we received from the host of this property. we were deceived. We rented the property from Tuesday-Sunday and did not finish our stay, we had to check out a day early due to the lack of cleanliness and respect we received from the host. My girlfriend got bit by a bug 5 times during our stay. Daily we noticed more and more bites on her body, By Friday evening we decided to check the bed. We found a little grey bug on our mattress (image attached) and another bigger one the next morning. we washed all our sheets and did not go to sleep until 4am waiting for them to dry. We checked the whole mattress and the bed. we found built-up dirt and grime along the frame of the bed as well as under the bed (images attached). We contacted the Host about the bites and both bugs.
Sent pictures. When the Host came to speak with us (their home is right next to the property) host brought a bed bug and flea fogger for our room as well as some other raid bug killing product (images attached). We never mention we found a bed bug, and that is very alarming and disturbing that she brought those products over and wanted to bomb the room while all our clothes were still in there. I showed her all the dirt and dust and spiderwebs under the bed and along the bed frame . I did ask the host if she thought it was clean she stated no. We showed her the bites and the bugs in person and all she kept saying is oh I will do the spray (bug fogger) while you guys are out today. We explained that this was not right or fair. We are on vacation we should have never got bit by bugs, stay up until 4am rewashing our sheets and clothes. Then ask to move our personal belongings out of the room so she Host can bomb for bugs. Host stated she would get cream for the bites host never did. We are appalled at the treatment we received. Not once did the Host willingly offer to give us a refund or even ask us what she could do to fix the situation.
When we arrived to the property it looks like a nice place . Once we got in to the house you will see there are spiderwebs all along the corners of the border of the house.
Host has picture posted of an exercise unit and BBQ pit as amenities. when we looked around the exercise one equipment was in the washroom with buckets on top of it and filled with dust like its been sitting for months and the BBQ pit was dirty and covered in leaves. I feel like we were tricked. No one should have to spend their vacation getting bit and finding bugs in their bed especially when the host promote a clean and safe environment. The host stated to my friend she would be refunding us the whole amount after we check out (Which was a day early) after we left she changed it to 2 nights and a cleaning fee. I am very enraged at the treatment we received. It not about the money, it is the principle and how you conduct yourself, your business and how you treat the guest. How do we know that the next set of people won’t have to go through what we went through? I think Air bnb needs to do an investigation into this property. No one should have to pay all that money for a dirty bug invested place. I do NOT recommend this property to anyone. PLEASE DO NOT PAY THESE PEOPLE, they are like the slum lords of Air BnBs.
From one of the Guest who was invited