This was my first experience using AirBnB and I had such a great experience with Veronica as host along with her husband Marty. Even though she was out of town when I requested to book the loft, she was very communicative thru AirBnB in my selection process. Marty also checked in with me via txt the next day to ensure everything was going well. They made me feel very welcome. The loft is well appointed and very comfortable and charming with TV channels and interesting books one could read. The loft, being separated from the main house, was quiet & very nicely secluded. The neighborhood was generally great, quiet, and clean suburbia. Veronica and Marty had prepared a booklet of places around Burbank to visit as suggestion and that's a really nice touch. I also love the quote they had on the wall of the loft which said "May all who enter as guests, Leave as friends". That is really great!