Heather made us feel very welcome. We saw her when we checked in and she showed us around and then we didn't see her again. We had total privacy. The Casita is very close to LMU where our daughter goes to school so the location was perfect for us. The neighborhood is a beautiful residential neighborhood. The Casita was perfect for two people and had everything we needed. The bed was very comfortable. She seemed to think of everything you could ever need. When we ran out of a couple of things I texted her and they appeared at the door shortly after. We used the hot tub and heated pool and the views from there were amazing. We will definitely try to stay there again.