There’s 3 sides to every story, I’ll comment on our side, which we also believe is the truth.
The building is in a good location. And the check in process was ok.
That’s about where the few stars came from.
On our 2nd night, we got a pizza and planned for a night in. My husband turned the oven on and it smelt a little hot. When he opened the door to put the pizza in, smoke came pouring out and set off the fire alarms. We were scurrying around and asking our kids to help open the doors and fan the place. We decided to call Hanna to let her know that she might hear about it from the neighbors- we didn’t want to get her in trouble and we wanted to make sure she cleaned the oven before the next residents tried to use it. Hanna totally blew us off and told us about how her fridge didn’t work or something… no accountability and belittling . We thought it was unprofessional, but we decided not to make a big deal of the fact that we didn’t have alternate dinner plans because her oven was too dirty to use.
After the fire alarms went off they made a continual chirp for the next day and the next morning. Again, we decided to let it go, but we did text her before we checked out, to let her know that they would need batteries before the next resident came. We thought we were helping.
Then, today when we checked out, she started bombarding my phone with damages… a spot on the bathroom mat, some scrapes on the door and she said she called her handyman for the fire alarm and because he just needed to adjust them, and they didn’t need batteries, so she wanted to charge us for his trip fee ;the alarms started chirping after we got the full alarms off).
She has blamed us for a stained floor mat, some scratches on a bathroom wall, and her malfunctioning fire alarms. The thing is, we saw the nasty mat and the scratched wall when we arrived.
Hanna mentioned she has video of before we arrived. Let’s see it! The photos she has provided show the same nasty stain we walked over for a couple days that she wasn’t able to clean out. She has no proof that we did it- because we didn’t.
She found the damages and decided to blame us because she obviously needs the money for her handyman trip fees. And she has falsified our reaction to the fire alarms. She is completely shady and unprofessional. She wouldn’t even return our call once we received the initial damage report and wanted to discuss it. Instead, she is trying to bully us into paying for other people’s damages.
Caution: document all dirty areas, broken things, anything out of the ordinary. Or, better yet, don’t stay here. I never thought it would have come to this.
And finally, we have been landlords for over 15 years. This review isn’t about money. If it was, we would have asked for a refund for the unusable oven and inconvenience it produced and the nuisance from the chirping alarms throughout the remainder of the stay. Instead, it’s about falsely accusing us, extortion and unprofessionalism. Hanna is bad business. You have been warned.