Level Hotel and Suites is well located with many attractions and restaurants within walking distance. The staff was friendly and the balcony was a nice touch. The room was quiet, except for the street noise (but it's DTLA).
The internet is horrible. They did install some sort of "relays" in our room while we were there. It did NOT make it any better.
We couldn't locate the coffee filters. We messaged Level and it took them almost 30 hours to respond. By then we had figured out that the filters were stored IN the coffee maker. Being a 2 bed/bath suite we expected the 2nd bathroom to have full size towels. It did not. We had some trouble trying to figure out the fold-out couch and called the front desk. We were told maintenance would come assist - they NEVER did. We sorted it out on our own.
The room needed some basic maintenance; nothing that would have caused us to request a room change. Still, there were enough small items needing attention in the room that it raised an eyebrow.