No integrity. When I booked the reservation I explained the reason for my stay, which was my dad was having surgery to remove cancer at City of Hope with a stay at the hospital afterwards. During the surgery more cancer was found and the doctors had to stop surgery and release my dad the same day. Instead of a week stay, it turned out to be 2 days. I was very communicative with Joe and fully transparent with the reason for cutting our stay short. This was the first time using the Airbnb app and I am not familiar with how it exactly works. I thought I had correctly changed the reservation and let Joe know when we checked out. He did say I needed to cancel which I thought I had - again I am not familiar with the app. There are people who live behind the Airbnb so they can see if someone is there or not. Instead of having integrity and saying, "Hey you didn't cancel your reservation. You altered it, which does not cancel it and unblock those days. Please make sure to cancel." - he stayed silent knowing he could recoup the money from me by saying, "Well you didn't cancel it." I never expected a full refund from the days we were not there, but some refund given the unforeseen circumstances. His lack of integrity and empathy is disheartening. The house itself was fine. Clean and workable for what our needs were. The neighborhood was quiet and it was near everything.