For the duration of our stay, we really enjoyed Carlos' place. It was spacious, stylish, and offered everything we needed in an Airbnb. There were great amenities, such as TV, laundry unit, kitchen utensils, bathroom necessities, etc. Each room had its own king-sized bed and offered a comfortable stay. The location was also perfect, as it was away from the streets and noise. Check-in was a little complicated as we thought the keys and remote were inside a lockbox, but instead, were sitting on the kitchen counter when we arrived. The place was fairly clean with only some shoe prints on the master bathroom floor, but we also saw a pan with stale hard breadsticks sitting on the stove. Upon checking the entire house to see the layout and the amenities provided, we noticed a few things. First, the cutting board was warped and bent. Secondly, some of the cabinets in the kitchen and the dressers in the rooms were harder to open than others. By pulling a bit harder, we opened the cabinets to find all the amenities we needed including fresh towels, dish soap, paper towels, and cleaners. As for the dressers, we found thicker blankets. Our initial thoughts were, "Wow nice, this place has everything we need for our week stay." As I mentioned, some of these doors were harder to open than others, and we realized there was a child safety lock inside the cabinets. We unlocked it and locked it again to make sure the cabinet doors were working fine, and they were. They locked fine and closed fine when they were unlocked. We thought nothing of these doors being hard to open because nothing in the house manual or rules stated there were off-limit places and storage in the house. However, upon checkout, we receive a message from Carlos and a request for reimbursement stating we stained multiple towels, ruined its cutting board, forced open and broke several cabinet doors, and there were missing items. Regarding these issues, we kindly asked Carlos to speak on the phone with us to clear any misunderstandings and mishaps, and we waited for a while but Carlos had yet to respond. In the end, there was no response to our request, and we were forced to make a decision regarding the reimbursement request. As I have mentioned before, the cutting board was ruined upon our arrival and we had no idea there were off-limit cabinets in the house since there were no signs stating off-limits or rules stating we cannot touch certain areas in the house. As for the towels, we believed the cleaning fee and housekeeping were able to clean our towels. The message also stated items were missing, and we assume this is because the cabinet with supplies was opened. The only things we took out of that cabinet were the laundry detergent to do laundry, extra towels for the bathrooms, and an extra paper towel roll. Upon checking out, we made sure to put the detergent back and put the towels we took out of the cabinet above the toilet of the master bathroom toilet for housekeeping to find easily. We did not take anything else and left everything the way it was in that storage cabinet. We were unable to communicate and discuss the issues to clear up any misunderstandings in the end. Aside from the miscommunication and mishap, we give 3 stars to Carlos and his place because we enjoyed our stay and experience until the end.