At 10:20am on the day of checkin I asked if I could check in earlier than 4pm and was told no because guests were checking out at 11am and the cleaning crew arrives at 11am and may have to deep clean. I said no problem, 4pm it is.
At 3:10pm they cancelled my reservation via Airbnb messenger stating major water damage that would take 3 weeks to fix.
No one discovered this at 11am?
I couldn’t have been notified there possibly may be in issue?
They said they cancelled it on Airbnb and refunded my money.
Hours later cancellation was still not done.
I asked again and they said for me to cancel it myself.
Airbnb instructed me not to cancel it because I would be forfeiting all my money to them.
Airbnb advised me the host never tried to cancel it themselves.
They left me and 2 small children stranded 50 minutes before check in with no place to go. They left me with no refund and it took 4 hours on the phone with Airbnb to finally get the cancellation done so I could get my refund.
Oh and that month long booking refund takes 5-16 days to go back to my bank account.
Not cool.
Do not book with Jesse & Fiona.