We were tokd there are a total of 12 steps however this was misleading as this number is inside the unit not from the street, leaving us with over 30 steps to carry our newborn and baby items + interior steps. Massive bug infestation problem, sheets were strained and the front door lock was broken. All was reported, took 24 hours for someone to respond and ultimately no on repaired or resolved anything. After check out, i get a bill for $55 for 0.25 quarter of a golf cart gas tank! Ive been going to catalina for over 15 yrs, i was able to find enough activities for my family to enjoy our time but the unit was not sterile nor convenient. I hope they do better as the location is great.