Sonder should really work on the connection between the app and the actual stay and staff. I ended up getting a late check out no thanks using their online service, luckily the hotel staff and front desk were more than accommodating. Not shocking since the hotel WAS DEAD, barely any guests, which I’m not complaining about, but then you can’t turn around and say you don’t have the time to give us a late check out/ early checkin. Our late check out seemed to not be a problem when asking the front desk of the hotel directly… 10/10 would never stay with Sonder again if I have to ask some one not working at the hotel I’m staying at for anything, because it will obviously be a firm no with your customer service team! Thanks for all your “help”