If I could give Romy a million stars I would! First off she is very accommodating, easy to communicate with and goes out of her way to make sure you have everything you need! Check in was smooth, we were greeted by George who walked us through the house and answered any questions. You can reach both easily and prompt if you needed any help throughout your stay. When checking out I did not triple check my belongings and left a backpack behind. Romy went out of her way to mail it back to me. I would recommend to anyone to stay here! Thanks for a great experience.