I needed a place to stay because my flights were delayed by 5 nights and I was on a very tight budget. Paula replied and accommodated with lighting speed and care. I unfortunately had to change my reservation to leave after one night because I am a light sleeper and this one room is in the busiest point in the house. It is next to a main street and is cornered with the kitchen and laundry. I woke up every two hours (even with earplugs) with buses passing by. I emailed Paula telling her that I had to move out the next day - she immediately came to my room (5am) to check if my windows were shut and immediately understood that I needed to move and offered without hesitation to change my check out date. I packed and headed to work and received a text saying she could offer me a more quiet room but with a higher fee (I think it was a room with it's own bathroom - so that makes sense) but since I was on a budget I unfortunately still kept to our previous agreement. She submitted the change and I moved 2pm that day. The house itself is very charming and spacious and had it not been for the noise issue I would not have changed my trip. Paula's cancellation policy was Strict so I very much appreciating her refunding me regardless. Thank you for your warmth and understanding. I hope you and your boys and Tootsie and your kitty have an amazing Christmas xxx