Unfortunately we had a disappointing experience staying at Eric's.

We are a family of three - me, my husband and our little girl. We were on a family vacation in the LA area, having traveled across the Pacific ocean.

At first Eric seemed like a pleasant host, trying to make his guests feel comfortable. We appreciated his hospitality.

However, we were told in the middle of our stay that he was unable to fulfill the reservation for the entire period, because the room, he realized, had been double booked. Although we were already staying there, the other guest, he claimed, reserved the room before us. He also mentioned that the other guest had reserved three of his rooms, which was a better explanation as to why we were the one that had to leave. I don't know if he realizes what a stressful situation that is. We were in a foreign country on a family vacation with our little girl, this was the day before Christmas Eve, and we had to find a room to stay during Christmas holidays. Although I could have insisted on staying, I didn't want to create an unpleasant situation for my family. So we decided to leave.

Although it was solely because Eric had made a mistake that we were placed in such a stressful situation, he did not try to compensate for the inconvenience. Instead, he overcharged us. Although I laid out my case he would not listen. I was made feel as if I was the one that was making an unreasonable request. I was very disappointed. I just paid him whatever he asked and left. Later that day he messaged me, saying that he realized he had overcharged me, and that I should come and get the partial refund. By then I was done with wasting my family's vacation time.

It was a very disappointing experience for my family, to say the least. I don't know how one can compensate for time lost during a family vacation, let alone the stress and financial loss. I hope that no other guests will go through the same experience we did.