In my experience with Airbnb, I have had the fortune to leave 5 star reviews at each home we have visited over the past eight years, until now.
When we arrived the condo was a disaster from the previous guests, wet towels on the floor, bed unmade, kitchen dirty, and sheets hung up covering the windows. After contacting the host we learned that there was a scheduling misunderstanding with the cleaning staff and they arrived promptly and cleaned the place too to bottom. They were efficient, thorough, and friendly so in a way it was nice to see how well they cleaned and to chat with locals of Avalon. They did an excellent job and the place was spotless within an hour.
After they left we were able to enjoy the view but began to notice the general state of disrepair. Its possible that the most recent guests caused the damages at no fault of the host but here is a list of what we encountered:
Living room and bedroom blinds missing from three windows so privacy not an option, washing machine broken, heater appeared broken (though space heater worked), kitchen drawer broken, bedroom armoire drawer broken, no WiFi working, binoculars broken in half, kitchen clock broken, bathroom tub faucet major leak, and no wine left out as advertised. The host was made aware of some of these issues and others we discovered after the first day. In our first conversation he offered a way for us to access the wine and was apologetic about our arrival.
Generally, it’s hard to complain about such a spectacular view and the decor of the condo was very nice. The bed was comfortable and we had a lovely visit. Unfortunately, I cannot give a 5 star review.