I tried to contact the host when I booked the trip 6 months prior however no reply.. 1 day prior to arrival and still no response. I had no idea how to get into the apartment building, what the gate codes were etc.. I had to send another message, and only then I received the details. I then asked another question and NO reply.
Fortunately, the office manager Chris was beyond lovely and accomodating - he made our trip even better. Would come back to this air bnb purely because of him!! Besides that the location is amazing and apartment is lovely.