Chris was very flexible and helpful after we were stranded in Chicago for two days by weather conditions. Our arrival time became a big question mark, and this on New Year's Eve! He was there for us when we finally arrived, and was friendly and very welcoming after a long exhausting journey. Many thanks! The room was lovely with lots of light, and even though it was a little chilly for California, sitting on the deck with my morning tea when the sun was out is memorable. Beautiful garden and setting.