Susan was amazing! She is very polite, quick to respond when needed and very accommodating.
However It was a little nerve racking because some of the house rules were not fully on the site until check in. Such as a noise complaint ($1000 fine if a neighbor calls) the only reason why it was nerve racking was because we didn’t know how loud we could talk since everyone that stayed there had their windows open because there is no AC in the villas. The rule about no talking outside before 9am or after 9pm was a little off putting since we are smokers and we would sit outside to smoke but we couldn’t talk so we mostly went out to the main street to smoke so we could talk. During the 9am - 9pm we were fine to sit in the back and chat while we smoked. There was a cleaning fee we paid but we still had to clean everything up and put things in certain places based off the handbook in the villa or we would loose portions of our security deposit. Certain things made the stay stressful vs a vacation not that we were partying it was a birthday get away it just made it stressful as some of the other fees/fines were very steep if anything was out of order. The furniture was not the best, the couches were loud to sit on, the beds were very uncomfortable and dipped in drastically. Other then that the villa was great the kitchen was beautiful and the shower was amazing!
We would stay there again based off Susan and the location alone. I think it would have been less stressful if we were not thinking about all the fines we would get IF something went even a little wrong. We are not the kind of people to mess around and be loud internally but we are somewhat loud talkers in general (hard of hearing) or possibly bother others staying it just felt very easy to step out of line accidentally and then possibly be fined. But like I said now that we know more and we have to experienced it we would stay again if the beds were better for sure. Again Susan was amazing and the location too!