Talia was super responsive. We had last minute changes in our travel due a snowstorm . She was able to refund us for 2 of the 3 nights. The home is in a great location, easy to walk to Ventura Ave that has endless shopping and food choices. The room was perfect, the shower was amazing and the bed was comfortable. Check in was super easy and Talia is a great host. Got to meet her as we were going in and out of the rental space. I will be back for future visits!