Rob greeted me as I drove up. Did a quick walk through to explain heating, TV, coffee and other basics. Never saw him again but he was very responsive to texted questions. As noted by others you will need the ear plugs which are prominently displayed if you are not accustomed to traffic noise. You are right on Laurel Canyon road so traffic is constant all night long. That is the only con to the whole experience so just wear your earplugs or play background music and enjoy yourself.