There were three of us on a business trip to LA, and the charming Serene Hillside was clean and comfortable. We talked with Anna, the owner, about most of the following things, that unfortunately happened during our stay. She was apologetic and did address most of them as soon as she could, being that she was overseas at the time.
When we arrived the dishwasher was totally full of wet and still dirty dishes and pots and pans, so we had to run it again and then put them away. After settling in, we discovered there were no bed linens for the living room pullout bed, and the master bed only had a flat sheet (loosely used as the fitted), and no top sheet. There were no extra blankets, only one duvet for each bed, and there was only one extra pillow, with no pillow case, for the pullout. There were only three bath towels, with no extra towels, hand towels or wash cloths.
We texted Leo, the manager, called and left messages, and even left messages on their Airbnb page, and there was no answer all evening from Leo. We therefore had no choice but to go find an open Target to buy the linens for the beds. At around 2:00AM, we got a message from Anna, the owner, being apologetic and she could not understand why there weren’t linens and extra towels in the rental. She said Leo, would bring some more blankets and some extra towels the next day. We also had to get the WiFi information from Anna, because there was no WiFi directions in the house or in any previous email sent to us. There was no guest or information book in the rental. Anna offered to take off the cost of one night’s stay for our inconvenience of having to go buy bed linens for the house, which we appreciated.
Once we got some of the above issues out of the way, we had a wonderful stay.
The Serene Hillside Apartment is a very nice, quiet little place with amazing views of the LA mountains.