This review is based on a one week experience at this house around mid May. The space and design is very beautiful. However, on the first day we were greeted with ants and roaches. We spent our stay regularly sweeping, mopping, and spraying raid to remove the pests and ensure my family was as safe and healthy as possible. After communicating this with the host, they offered a 20 percent discount only if I left a 5 star review. This is when I reached out to Airbnb.
I’ve never experienced an issue like this and wasn’t aware of Airbnb’s Travel Issues policy—I, unfortunately, assumed reporting it to the host through Airbnb’s messages would be enough to deal with it later since at the time there were no Airbnb’s available around our price range near the location we needed to be. I am only being refunded the 20 percent the host agreed to when I reached out based on our experience and before reaching out to Airbnb.