Kahlil was GREAT...he was quick to respond and communicated well. We had a problem getting the lock to work properly when we left our first morning, but Kahlil took care of it before we returned later that day and sent us a text to let us know the problem was resolved. The apartment was in a convenient location, and the bed was very comfortable--we slept really well. We were there in August during a heat wave, so after leaving it off all day (trying to be eco-responsible), the window air conditioning unit in the living room took a couple of hours to cool down the bedroom (we doubly appreciated the bedroom ceiling fan). The apartment was nice and clean, but was not as uncluttered as depicted in the photos: there were a few boxes of miscellaneous items on the floor in a couple of the rooms. There was no room to hang anything in the closet because it was so full (we were there for a wedding and needed to hang some things). The mini blinds in the bedroom were in bad shape and let in light from the street. Overall though, the excellent price, comfy bed and central location made up for these minor concerns. Kahlil was really easy to work with and was very responsive.