Although the apartment was in a nice convenient location, there were several things that led us to requesting and receiving a partial refund of our stay. Upon arrival, we noticed there weren’t any toiletries i.e. toilet paper, paper towels, trash bags, etc. I immediately messaged the host and his reply was “Send me a list of everything you need”. So we did. Upon disinfecting the place (something I do everywhere I go) , we noticed there were holes in the sheets in both twin beds, Big noticeable holes. We sent pictures and then requested more sheets without holes along with the other items. His response was “they may have holes but I know they are clean”. Again unsanitary and definitely not Airbnb standards. We didn’t receive a response text as to when he would bring the items until 2am. (For all he knows, we’ve been cleaning and wiping with our bare hands for the entire first day). He then lets us know he was going to be in the area around 10am the next morning. For us, this was inconvenient, so we requested that he bring it after 11, or leave by the front door. He said he would, no problem. Again, it is not our responsibility to get these items ourselves as they should’ve been provided beforehand especially after paying $550 for two days. Fast forward day two, we waited and waited for the items to arrive or expected them to be left by the door. He never brought them AT ALL. No message as to what happened, if he was still coming, nothing. The next day, upon departure, he messaged directions for leaving. He never acknowledged the fact that we never received the items we asked for in regards to what happened until after I submitted a complaint to customer service and requested a refund. Although he communicated, he did not follow up on his word and this was very misleading. His responses weren’t the best either. Although the house was clean to the eye, there were many small things that contributed to being dissatisfied with our entire stay. Be careful when booking this listing.