Tried to get a larger bed before attempting to cancel the stay. Joseph didn't respond to my attempts to cancel. Felt misled about the cancelation policy about no refund or a partial refund. I felt forced to stay in a very small bedroom as size of room was not provided. I spoke with an assistant who met me at the apartment in an off location. Had to follow her to the apartment. I felt uncomfortable with loose door locks & leaving the door unlocked upon checkout. Will not book this venue again, despite the value.