Mary had excellent communication by email. Check in was very easy with her instructions. I didn't sleep very well with the light and noise, but we were warned about that so that's ok. (I did lose one ear plug during the night which didn't help!). Location felt slightly dodgy when we arrived at night, but very close to Hollywood walk of fame and metro station. Nice room and kitchen/toilets. Room was hot without aircon, but may have been because windows were shut when we arrived at night.