Pam was very communicative with us during our stay, and easy to reach. she answered any and all of our questions promptly, and was flexible where she could be. The home is perfectly clean and was a comfortable remote work retreat for my husband and I, as we were able to easily work during the day and enjoy the outside space/pool/spa. We had a couple friend/family over outside during the day (for mini-reunions given COVID), and everyone enjoyed being able to lounge in the backyard.