Everything was excellent. We were driving in and didn't know when we'd arrive - Phyllis and Stephan were totally flexible. When we got there Stephan toured us around the house, told us all the important stuff, gave us the keys and took off. He was there if we needed him again, but we didn't. The house was perfect - three rooms exactly as described, a perfect kitchen, tons of space. And the best part - Venice Beach right out the front door. We'd come back in a heartbeat.