INVADED MY PRIVACY! CAME IN UNANNOUNCED AT 4 AM! TERRIBLE Professionalism! VERY DISRESPECTFUL! DO NOT BOOK! (I first noticed this when I asked her 3 questions one about the listing not having a private entrance because she annotated that it doesn't have a private entrance in her response she stated that it has a "private interest" (I assume she meant entrance). "I don't know where you got that from. Sounds like a comment you might have read which is wrong." That was the first red flag which I wish I should have paid more attention to. When I arrived for check in the front door was unlocked so I was a little skeptical about entering. I turned on the lights and inspected the room here's a list of findings: both couches terribly ripped in the center (I contacted her she said she's aware), part of the blinds on the living room door intentionally cut out (privacy violation), shower unsanitary and detached from the wall, old dried raspberry and seeds from some other food dried up in the kitchen drawer next to the sink, old food in the dishwasher, hair on every shelf of the linen closet. I sent pics she again said that shes aware. Notice she has a cleaning fee if left unkept and this is a way of her to accuse you of uncleanliness ( she said that it was my hair and told me to clean it with the broom next to the fridge) and sent me a screenshot of her listing saying that it isn't perfect and highlighted that I should find somewhere else. After calling her she was even more disrespectful after answering the phone. After sending the pics she still said that there is no mess and basically it was clean to her standards and that she had time stamped photos of how the place looked prior to me. I asked her to send me the time stamped pics she never did. She then accuses me of "trying to be fraudulent" because I then requested a full refund of $1,618.19 and $25 for the garage key. ( I was only refunded $1,593.19 with no explanation of the remaining money). Miss sent a sc of the request she made to send the $25 but as stated I never received it. I contacted customer service and told the rep that i wanted a full refund and that I would like to cancel and leave as soon as possible. The rep told me to stay (I'm assuming to see if the issue could be resolved) I told her I would start loading my car she told me to wait this is now maybe 2-3AM. While waiting for further instructions I eventually drifted off to sleep and was awakened around 4 AM by Miss (the host/listing owner) by her entering into the unit unannounced and uninformed. I heard her talking with someone and I am not sure of whom nor did I know if it was on the phone or another person that was physically there. shortly after she was tampering with the bedroom door which I had locked. Right after I hopped up and immediately called Airbnb to get on the line with a customer service representative so that they could hear what was going on. I unlocked the bedroom door and Miss approached me as if she wanted to assault me while screaming and yelling that I was trespassing and for me to leave. I informed her that I was on the phone with airbnb and she didn't care she proceeded to enter the room yelling and demanding that I leave. I informed her that the customer service rep that I spoke with told me to stay. I started gathering my belongings while still on the phone with customer service. I removed all of my belongings, placed the keys on the counter and left. After this experience (which was my 2nd stay the other was a different Host) and I NEVER WANT TO BOOK ANOTHER after this experience. BEWARE! SHE HAS 14+ LISTINGS ON HERE AND SHOULDN'T HAVE 1! HER COMMUNICATION WAS HIGHLY DISRESPECTFUL WAS AT AN ALL TIME HIGH! The location was awkward and the instructions as to how to get into the garage and to the units wasn't clear at all. She's in it for the money and doesn't care about the customers, safety or well being. If this is your last resort you may want to consider a hotel even if it's low budget! I'd rather sleep in my car than deal with her or live uncomfortable like this. If you would like to see images for proof please feel free to contact me directly on here if possible or email me at Dreek.simmons1@gmail.com . I'm sure she will try to deny these things named above but I have pics and videos for proof. (If there are any typos or grammar errors I apologize but I hope that you all understand and take my honest advice)