Great customer service! The host was super nice and sweet, responded quickly to our needs. The only thing was the floors were just a little crummy in the master room (not too bad), the AC always went back up to 74-76 in the mornings, so it got really hot.. even after I set it up to be 67-68, and the master shower just had some hair on the walls, but other than that it was great! Since the apartment is next to the streets it does get a little loud in the mornings with the cars driving by, but if you’re a morning person you’ll be fine :) Also the upstairs neighbor did throw a party 2 nights in a row until 3am but there’s really nothing you could do there. The only reason why it’s 4 stars it’s not because of that, it’s just the floor, bathroom and temperature.