Allie was great to work with and very attentive. He even made a trip out to check on a leaky toilet. I've docked the review simply because the house had quite a bit more wear and tear on it than the pictures show (shower doors and faucets don't work right, walls have scuffs and dents and furniture has damage). Also, the house was not as equipped as I have seen elsewhere, lacking a sufficient amount of dishes, no paper towel, no hand soap at the sinks, etc... but there was enough to make it work.