The neighborhood was great and the house was very spacious and grand with wonderful bedrooms, baths and common spaces. The view was fabulous and we enjoyed the heated pool and outdoor fire pit, although there were only 4 pool chairs and 4 towels for the 10 of us and old ratty cushions. This house has not been very well maintained or cared for, especially in the kitchen. The cabinets are all really dirty and in need of replacement with peeling paint and poor hardware. We had to wash all of the dishes and utensils prior to using anything. Many of the pots and pans are worn, peeling and in need of replacement. The toaster and coffee pot were also both dirty and there were no coffee filters, no soap, no shampoo, no paper towels, no hot mats, dirty sponges, only one hand towel in the whole house, no wash cloths etc. Old food was in the refrigerator and freezer, dishes in the dishwasher and dead roses in a vase at the front entrance.
The house was obviously once very well landscaped but no one has kept up with it. There are dead flowers and plants all over the property and no effort to clean out any of the flower beds, etc. which is a shame since it is obvious it was originally beautifully designed. There is a nice tennis court but bring your own rackets and balls - we would have done that but John said he had them - the balls were all dead and the rackets old and not usable so we could not play tennis.
There was no propane in the tank for the outdoor grill and by the time John got some delivered dinner was long over.
John was responsive and sent his cleaning crew back - with some paper towels and additional towels for the bathrooms and the following day he sent over a handyman who was also very responsive but already one day of our expensive vacation there was over and the one meal we wanted to grill outdoors was long over. The outdoor grill was disgustingly dirty and broken anyway, even when the propane tank was refilled.
John was easy to reach and generally tried to help out but the main problem is very poor maintenance and upkeep of this lovely home and the need for a new kitchen with decent cabinets and much better equipment.