I feel a bit conflicted to write a review, as the host asked my husband to omit any negative reviews. However, I feel compelled to provide an honest review and share my experience with future travelers, as most of us, only get to go in vacation once a year. We were Catfished! Please note, all of my allegations below have been documented and reported to Airbnb customer support.
The good: The house is located in the mountains, beautiful views. Friendly host, he provided a lot of hiking recommendations and the host responded timely to messages via Airbnb.
The bad: The house itself does not live to the description. The location was advertised to be big enough for 4 people. We happened to have a party of 4, upon arrival, we noticed that the studio was really small for all of us. It was too tight for 4 individuals. (1). we received an email regarding a fully stocked fridge, nothing is complementary...not even bottled water. (2). Cleanliness was heavily stressed by the host; however, the kitchen area was not properly cleaned. The toaster oven was really dirty, the grill was dirty as well. (3). We were not provided any cleaning supplies or disinfectants, we had one roll of toilet paper to share with 4 people, we were out of dish soap, as well. (4) The stove does not work properly, the stove didn't have enough power to even heat water. We had to cook most of our meals on the grill. (5) The lock on the main door does not work. (6) The part of the pull out couch, continuously fell as I laid on it ( I'm only 120 lbs.) My husband and I had to sleep on the stable portion of the couch. (7) The ignition on the fire place didn't work and we didn't have any instruction on how to turn it on otherwise. (8) We could hear our neighbors while we were in the bathroom, this was very uncomfortable as we only had one door diving the other rental space. (9) The outside is very dark, the chandeliers are fake and we did not have access to any other light fixture, while we were hanging out in the patio. (10) We were encouraged to walk through the near by trails that clearly state is private property. We ran into the property owner and he was upset, we were on his property. Even though, we explained our host had giving us directions to his trail. (11) On one particular day, we had wind gusts, the wind knocked over all of the umbrellas, decor, and left a lot of debris on the patio...this was never cleaned or picked up. Even though, I had notified the host.
(12) Hard to find Uber/Lyft early in the morning. We spent 2 hours, from 5am to 7am,trying to find a ride to the airport. (13) Lots of fees,
The ugly: One one particular night, when my husband and I were sleeping on the main room. We felt bugs crawling, we dismissed these as mosquitos. However, I was extremely itchy and the bites were small and red. The bites were bed bug bites. We notified Airbnb customer service and have properly documented this incident. Airbnb notified the host, we did not request a refund. We requested the property to be fumigated to ensure that it is safe for other travelers. I never heard from the host and he did not provide an apology either.