The loft was just as nice as it appears in the pictures. It's spacious, bright and conveninently located. Accessing the unit and the parking garage was very easy. I didn't get to meet Jefferson, but he left the keys in a lock box and left a welcome basket with treats and a welcome letter that was very nice. My only complaint would be the bathroom and kitchen were not as clean as I would have liked. The rest of the unit was clean and the linens were fresh. I would definitely stay there again and recommend these accomodations to anyone looking for somewhere to stay in Old Pasadena.