Karen was very accommodating and whenever we needed anything, she was instantly there to help us. The place was as listed. The pool is really nice and gets really deep. It was hot when we were there. We woke up both mornings with the a/c not blowing cold air. We recommend turning off the a/c every few hours because it will freeze over. A fan is provided to help cool the room further and is needed in the bedroom since the window unit is in the living room area.