My original place by this host was not accessible. I couldn’t open the lock box and had to stay in a hotel. It was quite late. The host knew I was having trouble but stopped responding to me. We found out the next day the previous tenant changed the code on the lock box. The host moved me to a different Airbnb which was very nice and an upgrade from my original place. They also refunded me the first night’s stay. In the new place I couldn’t get the TV to work because the remote had been lost so they dropped off a new one. I had to program the TV myself. I would be hesitant to rent from this host again. It worked out in the end however the hassle really did disrupt my trip to LA.