Check-in was seamless. We fiddled with the thermostat for a while before realizing it didn't work, and we were to use space heaters. We realized the house had no smoke detectors, and contacted Cece. She immediately had a smoke detector delivered via Amazon (at 10pm), and we were pleased she so swiftly addressed our concern. The house was very clean and had all the amenities we needed. Overall it was a positive experience!