This listing is the definition of misrepresentation. They describe the stay as luxury and the pictures make it look like luxury, but the actual state of the house is not representative of the pictures. Here is a description of what we experienced:
- Checked in and the house hadn't been cleaned or attended to in some time. Could smell musk and there were bugs, dirt, cobwebs and dust everywhere. We left and had it cleaned again, but they still did not get the cobwebs, or dust. They only mopped. We had them come back the next day and finally got the cleaning right with direction from us. The cleaners advised that the management company forces them to go quick.
- We then went to wash the sheets because it was clear they hadn't been done in some time since the house seemed like it was vacant for a while. The mattress, duvet and pillows all had yellow stains. This is consistent with stains all over the couches and chairs in the house. We had to go to Bed Bath and Beyond to purchase new bedding and mattress covers, etc. The host said they would pay but then retracted the offer when we tried to confirm payment.
- We then went to wash the kids in the bath tub and could smell something coming from the drains in the master bath. They were clogged and we needed a plumber to come empty them.
- We then went to get in bed and the bed was literally broken. There was no box spring or middle support so we sunk to the middle.
- The next day someone came to fix the bed and their solution was 2x4s as a support. I convinced them to get a new box spring and mattress. They came back later that day with one person, so I had to help them carry the broken bed frame and mattress down the stairs and carry the new mattress and box spring up.
- On top of this, our luxury stay had a mis match of forks and knives, no steak knives, three wine glasses and appliances that were in poor working order. The toilet seat was loose in the powder room, the filter for the furnace looked like it hadn't been changed and the other vent was missing a filter all together.
- The hosts completely ruined our long weekend and refused to let us cancel the remainder of the trip with a refund for the remaining days even after experiencing all of these things
- This property should never have been listed and our weekend was completely ruined and our week was ruined as we tried to leave and the host would not let us cancel the remainder of the trip.
- I would not recommend this stay or any stay where this company is managing the listing.