Worst experience ever! First of all, I did not get welcoming message, she just accepted my payment and that is it, and it made me worried. I wrote her asking about instructions, she answered me after 3 days finally and told me she will send them couple of hours before my check-in. Before checking in I read comments, and there were two that mentioned poor wifi. So before my check-in I asked her to check wifi and make sure it works because I am travelling for business and will need connection for completing my work, and that it is super important. So I checked in and no wifi. I wrote her, called her, airbnb, SMS, everything and her phone was off. She did not respond to me even when I told her that I will contact airbnb. I was without wifi for my whole stay and could not work at all during my business trip. She only wrote last day that I have to check-out at 11, which I on purpose made 12 since she was highly ignorant with respect to me. She did not even mention wifi, no apologies, nothing. And in the end because I checked out at 12 pm, it was (a horrible strong rain and traffic jam) she wrote me that she will charge me for late check-out (which is actually 12 pm everywhere), because she wanted me to check out at 11 am. So overall, horrible experience, worst owner ever! I failed to deliver my job and hurted my reputation because of Jay.