Yen was amazing! Unfortunately I’m use to more stuff to use in an Airbnb. We had some issues the the TVs, the clothes washer, dishwasher and one of the showers not available for use, but Yen was very easy to talk to and was very quick to respond. I usually get what I pay for so it was a little disappointing, but again Yen was super accommodating. She even gave us an hour more time to get out of the house since we had only one shower for 10 guests. I would recommend this house just that everything be checked out and running. The remotes in a place easily found.