We have stayed at dozens of Airbnbs over the past 5 years. This is, without a doubt, the absolute worst Airbnb we have ever stayed in. It is clear the host(s) neglected this listing and were simply pocketing the $195 cleaning fee. It was so bad, we had to cancel some of our plans, check out early, book a hotel and ultimately spend even MORE money. It essentially ruined our vacation.
There were issues with safety. We were unable to locate smoke or carbon monoxide detectors. There were areas of cables throughout the listing that appeared to be a potential fire hazard. Scotch tape was used to secure/fix a rod hanging in the bedroom.
There were issues with security. There was no way to lock the sliding door on the back patio. Someone could easily enter through the rear by climbing the wall on the side of the house. The front door did not feel secure. It seemed easy to force entry. The curtain in the bathroom did not completely cover the bathroom window.
The listing was missing amenities. When we arrived, some of the soap containers were empty (we had to ask for soap). We were unable to find a water filter or bottled water. There was a tiny portable heating unit that was unable to sufficiently heat the space (it gets very cold at night). At times, there was no hot water in bathroom sink. We had to use the kitchen sink to wash our face at night.
The listing was incredibly dirty and had an odor similar to that of a dusty, old antique store. After the first night, I started to develop a sore throat which later turned out to be strep throat - I’m convinced I got it from staying here. There were huge, disgusting yellow stains all over the mattress. We discovered mold on the bottom of the curtain in the bathroom. There was visible hair and other debris under the sofa cushions. The bath towels were stained and partially ripped. There was a visible layer of dust on light switches and picture frames. The hot tub had visible dirt/gravel at the bottom. The filter appeared covered in dirt and possibly had mold on the lid. The refrigerator, stove and oven were dirty and contained small food debris. The seat cushions around the dining table were filthy; had stains and holes. I could go on…
On top of everything, the House Manual specified that “the owners and managers of the house all have occupations other than taking care of our guests every whim” and “we are not concierges”. It also required us to not only wash and dry our sheets and towels but to take the trash out and wash and put away all of our dishes.
When we communicated this to Customer Support, they told us these “may be minor cleanliness issues in certain areas, under the couches, railings, stove etc. The listing just seems to be an older home that is in need of renovations and updates to the furniture and fixtures.” That’s certainly not the way the listing was presented to us. Ultimately, they only refunded a small portion of the total price. Stay at your own risk!