Ethan greeted us upon arrival. He was incredibly friendly and helpful. He gave us suggestions for things to do during our stay. The place was immaculate and well stocked. He even had snacks for us after our long drive. I forgot a hair dryer.. no worries there's one in the house. Shampoo? Covered. Midnight snack? Noodles in the pantry. We were right off a busy street but we couldn't hear the traffic at all. Will definitely stay here next time I'm going to universal. Thanks to Robert and Ethan for the great experience.