I don’t even know where to start, check in was a struggle bc i couldn’t log in from my phone to access the Airbnb website (it asked for permission from my computer at home) and Sheila never contacted me during my two week stay (Airbnb support send her my info and explained it and asked her to please contact me) without the support I would’ve never even been able to get in. Even after all my complaints she doesn’t respond! so rude!!!
The place itself was disgustingly dirty, I took pictures of everything for proof I paid for wet floor wipes myself since the floor has definitely not been mopped in months! no cleaning supplies available, no necessities like knifes not even a butter knife, scissors or anything. so the kitchen is practically useless. kitchen sponge was old and disgusting so again I bought a new one with my own money. black hair was all over the shower (I’m blonde) the toilet was dirty I had to clean it myself with my own bought cleaning supplies! the toilet brush, do yourself a favor and do not touch it I’ve never seen something so disgusting.. even the washer on the inside was dirty and again no way for me to contact Sheila and she won’t even respond now!! the neighbors are insanely loud and disrespectful, I thought other guests were exaggerating.. But no you can hear every single word their saying and they have no respect of the guest, slamming the metal door the middle of the night their car alarm continuously going on loud talking even outside, while I continued to stay respectful and quiet bc of the thin walls, they didn’t care! loud music and tv until 6am on a Saturday morning. their dog is something I have never experienced before! he’s outside all night and day and he constantly barks and when I say constantly I mean it, he won’t stop for hours. Without ear plugs I wouldn’t have gotten any sleep but even with them I could still hear the dog! I documented everything. I’m very disappointed in Sheila as these problems have been mentioned to her before but instead of communicating with the people next door (I only ever saw them once in their car not even greeting) she just ignores her guests reaching out to her, if I had access to my Airbnb account during my 15 night stay I would’ve canceled after just two days. since she won’t even respond I’m in contact with Airbnb support, hope no one ever has to experience what I did here.