Jennifer is the nicest and was extremely helpful with all issues or questions. Right there to get to you quickly and answer you. The place looks as pictured only thing I would note is it seems to be a garage updated to an apartment so was a bit cold we had to run space heaters almost all day/night since it's been a very cold winter in LA. There is a great outdoor area and very secure and private. The kitchen could use some more basics (regular cups, microwave) but was nice to have nespresso machine. Parking was sometimes tricky street sweeping and trash days but never a problem on weekends.