My friends and I booked this condo for 4 days. We have nothing but great things to say about our stay. Ali was very fast in responding to all my questions no matter how late I sent the messages. There were instructions for everything including a powerpoint with pictures of exactly what to do such as parking, how to gain access, how to use the washer & dryer, where everything was stored etc. So detailed. I was very impressed. I will definitely book again when next I am in Downtown LA! 5 stars!!!