Ana was flexible about our check in time, and was responsive to us keeping her up-to-date on our arrival time. Though we never met Ana, we were greeted by her son when we arrived. The bedroom and bathroom were both pretty much what the pictures showed, though the bathroom felt not as nice and significantly more cramped in person. While we would have preferred more quiet and private accommodation, the location was extremely convenient and the bedroom provided was wonderful. The bed was very comfortable bed, and the provided closet, extra furniture, and other amenities were very generous.