Virginia is friendly, polite, and accommodating. She did not have her phone on when I arrived during the agreed upon time window so I was waiting outside the gate for a while before she randomly came out and saw me. Outside of that initial gaffe the stay was very pleasant. The unit is clean and some free items are provided such as bottled water and snacks. The bed and pillows are fairly cheap but not too much below what you would get in a hotel. Virginia does control the temperature of the unit but was willing to change it as requested. The unit is quiet and located a bit away from other houses in the neighborhood which helps. The door does come with a deadbolt lock as well as the front gate so it is a secure place however the door lock is a bit challenging to use.