This place could have been fantastic but unfortunately we didn't have the best experience
Starting with the Pros:
1. Huge house with a huge yard and nice big kitchen
2. A lot of necessities (ie. Towels, hangers, dishes, cookware, etc)
3. A lot of storage
4. Quiet neighborhood
5. A batting cage and hot tub if you're in to that sort of thing (we never used them so can't speak to the quality)
6. Full gym in the garage was great
7. Brand new washer and dryer in the garage as well - although there is something going on with the software so it would never finish loads and would glitch all the time - something that should be easily fixed though
8. They were super generous to let us bring our little pup even though it wasn't listed as a pet-friendly house.
Now to the things that unfortunately weren't so great
On day 1, we let the hosts know about the following which never got fixed for the entire stay: Broken sliding door lock (house couldn't be secured), master bathroom light was broken, I had to get ready in the dining area every day so I could have some light, Guest bath outlet doesn't work, 3rd bedroom light doesn't work.
Here are some more details...
To note: After letting the hosts know about all of the below issues, she mentioned she would reach out to the property manager and had no idea it was as bad as I was saying. She seemed super distraught and upset it was so bad, but my hope is, for future guests, they have the chance to fix this stuff.
1. Check-in was blind... had to text and ask where the keys were, whereas normally with Airbnbs there's an extensive message sent on the platform with instructions and onboarding on how to access the house and get situated
2. Upon arrival the hosts were on vacation somewhere with no service so we had very delayed or no responses at all for a lot of the issues we had
3. The biggest issue was the lock on the backyard sliding door was broken and never got fixed. The house couldn't be locked. Although there is a gate around the entire house - it's not secure, someone could hop it easily. There is an alarm system, but we had no understanding the level of security it provided - did it call the police? or did it just make noise? we didn't want to rely on that.
We ended up having to buy a bike lock to lock the house from the inside wrapping it around the sliding door handles. This was pretty unacceptable - the Host did eventually (halfway through month 2) start being persistent about trying to get it fixed but it never worked out during our stay as she was trying to find a repairman.
4. There was no patio furniture as pictured in the listing - she offered to order some, but still not meeting expectations upon arrival - we ended up not being able to use the backyard to lounge and relax
5. The pingpong table is disgustingly dirty - the paddles were sticky to the touch and filthy - when the host finally was responsive, we let her know about all of the issues - she promptly ordered new equipment for the pingpong table, pool table (cues were broken), and she ordered a brand new grill because the one there was also filthy and had no grill utensils. So again, although she did eventually remedy some of the issues - it was too late in our stay to really add value
6. Crickets - expect crickets to get in the house... we have no idea how they were getting in, we regularly kept the doors shut at all times.
7. Master bath lights didn't work for the entire stay which was obnoxious having to get ready in the dining area so I could have some light
8. The hammock is non-functional. You sit on it and your butt hits the wood base
9. A handful of heavy boxes of furniture were delivered that we had to lug in the house and put in the garage. Although we may have been able to benefit from them (unsure of what they were) we weren't about to put together furniture for them, although they did offer to send someone to do it, that never happened so they just sat in boxes in the garage the whole time.
10. The master shower had a ton of mildew and what seemed to be mold in the grout along the edges of the floor and up the shower walls
11. Don't expect to use the spa jets in the shower - they don't work either.
12. Towel rack in the guest bath came out of the wall
13. The front gate to enter the house is INFURIATING. It's essentially expanded and rusted metal so you have to use both hands and kick it open - or do what we did and walk through the alley and go through the back - which wasn't the most convenient.
I've never left a negative review and have stayed in many Airbnbs, and it's unfortunate because this house COULD be amazing - but it's as if the pictures in the listing were taken about 5-8 years ago. Everything was a bit more dated than expected. With a little TLC this place could be amazing, the hosts seemed super nice when we could actually reach them but after the first few weeks we just stopped trying and solutioned things ourselves (ie. the bike lock on the door).