Jorge was 100% great in communication from booking to end-of-stay, about 40-ish minutes from LA, but was a beautiful drive, place is small, great for couples and/or maybe 1 kid but best for traveling solo or a romantic get-away- however, if needed he does have a pull-out bed that we didn't utilize. Place was AMAZINGLY inviting, clean, and had ALL amenities needed during our 3-night stay, even things we'd not expect to be available to us. When concerns did arise, he was easy to reach and took care of it. The hot tub and pool are a great plus! We didn't utilize pool but heads-up, the water was very cold, so likely best to use during the day or hot summer months. Used the hot tub every night, we did need to tell him when we wanted it turned on/off, but again, he was responsive, no problem. Hot tub does take a while to heat up, so ask in advance accordingly. As others have mentioned, you do access the backyard from around the unit, not directly. But, that was ok for us. I made a mistake in my booking dates, and Jorge was great with being flexible. We had 100% privacy, full kitchen utensils/appliances to make just about anything! I could go on, but basically if you're looking for an all-in-one stay, on the outskirts of LA, that is quiet and with some great perks, this IS IT! Thanks Jorge, see you next time!