Initially, we were pleased with our stay here, as the place is well-maintained, and the bathroom is excellent. Getting in and out was easy, and while I wouldn't recommend going running at night in the neighborhood, it was generally safe. It was not, however, quiet, since there is an autobody shop next door that is pounding and grinding and cutting metal all day long.
Our issue arose when the refrigerator broke. We attempted to helpful, and informed the host that both sides had stopped cooling, ruining a lot of our food. In so doing, we got the owner's manual, and tried to fix things ourselves. We even communicated a theory - that perhaps leaning against the water dispenser buttons somehow accidentally caused it to reset to a display mode, when it wouldn't cool.
That was where things went off the rails. The fridge wouldn't work, no matter what. We spent hours on with customer service, trying to fix it and taking time out of workdays to do so. After quite a few days past, a technician came - at the wrong day, at the wrong time, interrupting a sales meeting for a seven-figure deal. The inconveniently timed tech determined that the fridge had a freon leak, and we didn't cause anything - it just broke.
After this, Carmen continued to infer blame lay with my wife and I, even though we tried hard to help, at no cost, while losing over $100 of food. Her best offer was to "let" us cancel the rest of the trip, but no accommodation was made whatsoever for the loss of food, or the costs of ordering in for weeks.
When we complained to AirBnB about this, Carmen demanded that we leave her unit that same day, within a few hours. We were refunded the remainder of our stay, and AirBnB compensated us for replacement hotel (great work AirBnB!). The hostility and blame and lack of rapid follow up was extremely rude and unnecessary, and I would not recommend staying here. This was by far the worst experience I've had with the platform.