Absolutely terrible. I had a reservation set for this Wednesday, but something came up so I messaged Dave on Tuesday afternoon to ask if I could change my reservation date to this weekend, which was completely available for reservation. And honestly, since it was so last minute I wasn’t expecting Dave to agree. But I figured I’d atleast try to change the date instead of canceling and getting the reduced refund.
He was taking so long to reply, that I just put in the reservation change request that Tuesday night. When Dave replied at 7:00 am on Wednesday morning (which the reservation day), he said that any day(s) would work. But he still hadn’t accepted my change despite replying to my message. So I reminded him around 8:30 am that he still hadn’t accepted the request.
When 11:45 am rolls around, he still hadn’t replied yet and with my check in was approaching, so I messaged him again as a reminder. His reply at 3:30 pm (30 minutes AFTER my check in) was to submit the new reservation and cancel my current one. What?? You’ve been reading and replying to my messages, but still hadn’t accepted the date change? And why would I cancel when I’ve already submitted a change. That would mean I’m paying for the room twice just to stay one night. Since he was taking so long and the reservation already started, I tried to cancel the original date change and submit a new one as another reminder. Im pretty new to BnB, so I didn’t know that you can’t submit a date change if your reservation already started.
I immediately messaged him about this, asked if it still showed the ability to accept my previous change on his end and even asked him to send me a reservation for another day to accept. Not one word from Dave since 30 minutes after the reservation started.
There’s absolutely no way all this wasn’t intentional. He basically just said that he would let me do the change so he could wait out the clock and let my reservation start. So that he could keep the reservation payment and probably not need to pay a cleaner for the day. And I’m sure the host will try to reply with some ridiculous justification, but this scummy dude should have just told me no and let me get the reduced refund. But I’m not sure what his end goal was here, because both myself and AirBnB have access to the entire conversation.