Karen is a wonderful host. She responded to messages quickly and made sure we were very comfortable. The apartment was very comfortable, well decorated, and in very good condition. It is located in a quiet West Hills neighborhood, which is a distance from downtown, but our son lives nearby, so it was perfect for us. It is near the 101 and there's lots of shopping opportunities nearby (big box, malls, supermarkets, etc.) It was perfect for my wife and me.