I really valued how responsive, resourceful and helpful Sandra was as a host. There was an issue with the key getting jammed and stuck in the lock, and after contacting Sandra she took the initiative to call me to suggest using the olive oil in the cabinet as a lubricant to get the key out (and it worked!). She also called maintenance who came in the next morning to officially fix the lock and it’s now so much smoother and shouldn’t be a problem for future guests. Other than that—the location is awesome, the place is nice, and Sandra is great!