Rui was very communicative and helpful during my month long stay. Everything was as described and clean.
She had renovation planned (in the other part of the unit) during my stay but was very flexible and rescheduled it so as to not disturb me working from home which was kind.
My only complaint is that the area has *really bad* hard water which was rough on my hair that I pay a lot of money to upkeep. Ended up buying gallons of spring water to do the final rinse with because otherwise your hair will dry coated in the hard water minerals making it extremely brittle and break. Hard water can be fixed by installing a filter so maybe she will install one for future guests.