This is my second time staying with JBYT. I decided to stay with them again since I had a relatively positive experience a few months ago when staying in one of their units in Los Feliz. Overall, I would say this experience is more or less positive despite having some hiccups.
Pro:
1. The team always replies quickly. Even though sometimes their responses are not necessarily something that can solve your problem, they do reply quickly.
2. Location is good if you enjoy the Beverly Hills lifestyle. It is within walking distance to the shopping area (Yes, including the infamous Rodeo Drive). It is also walking distance to restaurants (not a lot of variety here and mostly Italian Food) and cafes and walking distance to a Whole Food and a neighbirhood grocery store. You can also walk to the Sunday Farmer Market. If you want most of the activities to happen in Beverly Hills, this is probably a good choice for you.
3. Being in a JBYT unit, you can pretty much expect the same amenities in all of their unit. They have all we need for a 35 days stay.
The not-so-good parts:
1. There were quite a few issues upon our arrival which they totally could fix before we arrived. First of all, the blinds were partially broken meaning that you could see from the outside in. Why would you hand over a unit like that to a new tenant? Second, the toilet flushing system was broken. We had to manually pour water into the reservoir to flush. Third, there was some leaking issue underneath the kitchen sink. Fourth, the shower curtain and hamper were all dirty. Granted, after letting them know, the first issue was fixed within the same day. The second issue was fixed in a day or two and the third was fixed a few days later. We never got a new shower curtain and hamper. Whatever. I mean, even though they were responsive and helped fix it, they could have totally done a quick check before handing the unit to us so we didn't have to have the maintenance people come in for a couple of days. I mean, how could you not realize the blind was broken?! It was right in front of you. It was just annoying that people kept coming in and out and some of them were not willing to take off their shoes and they did not have a shoe cover. I had to keep mopping the floor after they left.
2. There was some miscommunication about the parking situation. Yes, they said in the post that there was no designated parking spot which I totally saw. However, before we booked this place, we did like about the street parking situation and one of their team members told us that there is plenty of street parking and that you only have to move your car for the street cleaning schedule. It turned out that was completely untrue as the street parking is one-hour parking unless you have a permit and the same applies to basically all the blocks around it (either one hour or two hours parking unless you have a permit). We then asked them where are the street parking they told us about where we can park for a long period of that and move our car only during street cleaning. Another team member responded and was like oh there is no designated parking spot and we already put it on the post. I was like, I get that, but that was not the point. The point was someone in your team has specifically told us that there will be street parking where we only have to move our cars during the street cleaning schedule. They just kept ignoring what I said and told me that parking is not something that they can control or give too much guidance on and kept saying in the post they already said there will not be a designated parking spot. I was a bit annoyed after hearing the responses. I wish they could just own it and say that they were sorry for giving us the wrong info instead of gaslighting me the whole time. Your team member told me about it and I did not make it up. They can see it themselves in the message. Just admit you gave the wrong information. I know there is no designated spot and that was not what I was asking about.
Anyway, parking is a headache there and during my stay, I got a ticket once because I parked overnight at a spot where the sign did not say anything about not allowing you to park overnight. Later I found out that it seems like a permit is required for all overnight parking and apparently even for spots that did not have a sign specifying that. It is some kind of city ordinance. I got my ticket at 4 am and no, you won't be able to get a parking permit in BH, I asked. So be prepared to pay extra for a parking garage or you will have to find creative ways to park your car overnight.
3. Lastly, the unit we had was on the ground floor and surrounded by a few big trashcans. We started to see flies coming in constantly and they kept insisting that they are fruit flies despite my partner having a degree in Zoology and clearly telling them they are not fruit flies. Then they help us set up a "home remedy" by putting baking powder in vinegar and using it as kinda like a fly trap. They were positive that it will solve the problem because apparently the clean knows exactly that those flies are fruit flies. Needless to say, not even one fly went into the "fly trap".