Both properties were dirty; mirrors, bathrooms, and bedsheets were not clean (we found hair); towels were cheap, broken, and stained. Pots and pans were also dirty and stained. We did not want people coming in, so we decided to clean the house ourselves (at our own expense). They do not provide cleaning products or equipment. Toilet papers and toiletries were all half-used (probably left by previous renters). The dryer was probably from the ’60s (but it worked!).
You would expect that a company that requires a $1,000 deposit and forces you to sign a contract (that feels like you are renting for a year) would invest more in their properties. We had to extend our stay, and they charged us a $1000 deposit AGAIN after being told they wouldn't. The company is quick to respond but is disorganized. They need to do a better job cleaning their properties and providing good hospitality. The house has a GREAT location and is big and comfortable; however, it needs care and maintenance.