My first bad experience with BNB in 6 months of constant travel. Caroline is actually a real estate company with several properties. She is rude with her responses. The instructions that I acquired through the AirBnB website were wrong. When I contacted her she said next time read the instructions carefully, it’s all in there. I printed and read the instructions and I read well. They were wrong. She said her arrival message supersedes AirBnB directions. The first parking spot I was given was occupied. So was the second and she told me I could have the car towed or park on the street. It was 9:00 at night. I cancelled at that point. There have been zero responses since I asked her to cancel. No response when I officially cancelled on AirBnB. And no response when I asked for a refund through AirBnB. I will try to recover my money through the credit card company next. If that doesn’t work out I guess Caroline and AirBnB will have $300 for nothing and I will know never to book a place with no prior reviews.