The host Lola and her friend/business partner quickly turned this family trip into a expensive headache and waste of time and money. Lola The host quoted us two different prices to use the pool and jacuzzi ($300 & $350 per day to heat the pool and Jacuzzi). On the House Manual for their rental listing its says the price for both of these services are $200 per day.. 🤔 When we addressed this discrepancy, the host said "her boyfriend said she should charge more money".... In addition, the Jacuzzi did not work properly and the pool did not heat at ALL! We spend almost half of our day on the phone with the host and her boyfriend who acted like they were confused and tried to discourage us from using the pool and Jacuzzi which is the reason we booked this residence.. The house was not very clean and the back door did not lock. Which is a safety hazard with a pool in the backyard and we have two small children. Overall we regret staying at this place. And even though the pool and Jacuzzi did not work properly or at all, the host refused to refund us our money but rather offered to refund us a portion of this expensive and unreasonable fee. A simple two day local getaway at a premium price felt like being on the phone all day with a company getting bad customer service and making no progress..