Kim was great. My flight in ended up having some drastic time changes and she was able to accommodate the earlier check-in time. The room was clean and had everything I needed. The area was super walkable and I miss the AC in the room (super helpful during the heatwave). Really quick, if you can’t use the TV’s remote for some reason, just download the Roku remote app. Super convenient and I had no trouble using it on the TV in the room.