Anna is AMAZING! She went far beyond to make sure our vacation was PERFECT! We asked her for a pack an play and it was perfectly set up with extra baby toiletries when we arrived, she checked on us every day!, she gave nice recommendations and accommodated late check out. She even did research for an extra unit for a friend who wanted to come the same dates!!! The Casita is very nice too and the resort just beautiful. My kids loved the pool and the beach cove! We will be back.