My family was supposed to stay in this home for 7 days. There was no heat during their stay even though heat is listed as an amenity and it was 38' F at night. The host was unavailable for communication and had a friend responding to us. After they were unable to fix the heater on day 1, they brought it 2 portable heaters and asked us to run that day and night which felt very unsafe especially because we had 2 children with us. We ultimately asked to cancel the reservation so we could stay in a heated hotel and at first the host's friend refused. We alerted Airbnb and finally the host's friend said he would accommodate a cancellation. Unfortunately he never canceled the stay. I requested a refund from Aleksandra and she refused. We are currently under an escalated dispute that Airbnb is following up on. Aleksandra was rude in her communcation and mocked us for needing heat. It was a ridiculous situation that most Airbnb hosts would have rectified immediately. I haven't experienced anything like this before with an Airbnb host and would never recommend this stay, especially if it's in the winter.