I was unable to lock door to room because the key became stuck , a housekeeper helped me lock it and told me to jimmy the key a certain way to open it , when I tried to open the door again I was not able to , I had multiple people try to help but it would’nt budge .. we were stuck outside our room for half an hour after traveling for several hours on the road , a older man helped us get the door open with the help of the housekeeper over the phone , she instructed him to jimmy the door like she told me , he had a very difficult time with it and while on speaker phone the housekeeper criticized me for not being able to open it myself basically calling me stupid and then told him it’s not any of their business and for him to hand us the key and go , it was completely unprofessional and uncalled for. We shouldn’t have to learn to jimmy a lock a certain way for the door to open , she claimed that other people who booked the room were able to open it fine and that we need patience, disregarding the fact that the people currently staying couldn’t. I don’t know why we were treated like an annoyance but it was very disappointing because we didn’t want to risk getting locked out later in the night so we just left the room door unlocked which made me feel so uncomfortable. If you are okay with rude housekeeping , and non functioning doors and want a place by the pier then this place will work for you !