Jesse and Abha were very helpful and easy to communicate with. They kindly brought me an extra blanket since LA was having a cold snap and looked at the hot water, which I was having trouble with. The place has a few quirks, but they are in the process of updating, so I suspect it will improve. Location is great for Venice lovers, but it's a converted garage in an alley, so parking is a bit of a walk and was challenging at night.