After being moved to another house while we were en route, we waited an hour, under the direction of a less-than-responsive coordinator, to check in with "an agent" who would text me every 15 or so minutes that she was ambiguously "down the street". When we entered the house to wait, there were workers hammering away at the fridge and sitting at the kitchen table (DURING COVID...). They were there until the agent showed up and the coordinator had no answers as to why they were even there. I was hoping that, for the price, we would have a sanitized, worker-free check-in experience at this rental for Valentine's Day. (For the record, the agent that finally showed up was super kind, and the house we ended up staying in was lovely once we had it to ourselves.)