We were all set to stay at the house and enjoy our weekend. The drive to the house is a bit tough in the perspective that the roads are only drivable for one car at a time (at no fault of the host.) The location and views did seem great. The downside to this initiated before even arriving to the house. The host contacted us asking us what time we’d arrive, and he insured that the later the better because he was having the house cleaned, but this didn’t bother us and we understood. When we arrived we weren’t able to locate the keys to the house based off of the instructions given by the host. After we searched with no luck, we called the host, in which he then informed us that the previous guest took the keys and we were not going to be able to get in. The host explained that they’d been trying to contact the previous guests all day with no luck, however we didn’t know any of this information until we decided to call and ask- nor was it mentioned when he told us about having people clean the house- in which they apparently weren’t able to get in either. We would’ve liked to have known with more time so that we could make arrangements for ourself. We suggested getting the combination to the garage door so that we could enter the house, however that was turned down. We then suggested ordering a locksmith to unlock the door, at our expense, and the host agreed. In the end we decided to completely cancel because we felt it unecessary to continue stressing over the situation, we were tired and upset that we had to figure things out last minute. We arranged other plans for ourselves. We weren’t upset at the fact that the keys were taken- it’s at no fault of the host, however the lack of communication and finding out until we called was what upset us. We were already at the house and ready to stay.