Ailin, the owner, was very prompt in answering any booking questions we had. She was also very flexible with us in changing our dates. Cherry, the property manager, was wonderful. On the few occasions when we experienced problems (eg: a blocked drain) she was there same day and fixed the issue. Great house situated about 10 min from City of Hope hospital and from Pasadena. The home features three separate bedrooms. The 4th and 5th bedrooms are interconnected but have doors between them (you have to walk through the 4th to access the 5th). They share a shower room. The first and second bedrooms share a bathroom, and the 3rd has a private shower room. The house has a beautiful and spacious back yard with clementine and lemon trees. It was stocked with all that we needed (sheets, towels, toiletries), but since we stayed for a long time (2+ months) I did rent an additional sofa for the family room. It's on a safe, small cul de sac near the highway. There is a little traffic noise but we barely noticed it after the first few days. Peacocks from the LA Arboretum wander the neighborhood and it wasn't unusual to look out of the front door to see them in the front yard, which we loved. We stayed in this home while our daughter underwent medical treatment at the City of Hope hospital. The setup was perfect for us (we loved the two interconnecting bedrooms so we could be close to her when she slept). Our family of 5 lived very comfortably in this home. Would highly recommend.