We were utterly disappointed with our stay. The place was very poorly maintained - bathroom sink was clogged, DEAD BUGS IN THE TUB (not one, but LOTS SCATTERED throughout the bottom of the tub), and the hot tub and pool were so neglected the hot tub water was cloudy and pool had leaves and mud all over the surface water. When I wrote Tina about this she said that the pool and hot tub doesn’t get used this time of year (late April). How about letting your guests decide whether to use the amenities advertised? We were in Santa Monica at a hotel earlier in the week and used both, and they were jam packed with other guests! The electrical outlet in the common room did not have a cover plate on it - extreme hazard with a toddler and crawling infant staying with us. The tv had no reception whatsoever - Tina said she is getting one next week. I wonder how many next weeks there have been...
When I asked for some money back Tina said she would give us a 30% discount for our next stay. THERE WILL MOST DEFINITELY NOT BE A NEXT STAY! My advice... look elsewhere. The place is very poorly maintained and the host is absolutely unapologetic about it.