The listing description was accurate: the bedroom was very spacious and comfortable, and the key was exactly where he said it would be. The neighbourhood itself is great - really central in West Hollywood, and very well placed for a good walk, and lots of places to eat and shop in the area.

When I arrived in the evening, however, the listing had not been cleaned. I called and left a message for Matthew, who very quickly had someone come round within the hour to clean it.

There were no further problems thereafter. I had a very pleasant week's stay, and I'd happily book with Matthew in the future.