Lisa was very friendly and easy to communicate with. She was so nice and waited for me to check-in due to my high-expectation LA traffic. The room is exactly the same as it's shown on the list. It's small and clean and totally reminds me of the dorm (altho I have never lived in a dorm before). Willow and Oz are so cute and energetic. I enjoyed my stay here (I stayed for 1 week) and it's very close to KTown which I love. Will recommend to anyone who plans to stay in LA.