I’ve been using Airbnb for about 6 years now and am not one to write negative reviews. However, I do feel my experience with Heidi should be shared in that there was a lack of cleanliness in this apartment. Upon checking in my friend and I discovered hair on the bathroom towels, on the shower curtain, and in the toilet. Heidi offered new towels and cleaning supplies so I had to re-clean the entire apartment. I further discovered mold in the coffee maker, layers of dust on some of the decorative elements, stains on the curtains, and old macaroons in the fridge. I brought this up with Heidi and she initially offered a $20 refund to make up for the coffee. This to me indicated a lack of understanding regarding the seriousness of my concerns. Experiencing the lack of cleanliness during this pandemic was extremely stressful. (Plus, $20 covers maybe 3 cups of coffee in Los Ángeles while I had a 4 night stay with 2 guests.) She eventually refunded the cleaning fee but given that is a pandemic this lack of cleanliness negatively impacted the overall experience. We did not feel comfortable using the tubs which we were willing to pay extra for. Heidi was communicative, the space is beautiful and in a great location, it’s a shame that it wasn’t cleaned properly and that I don’t feel Heidi understood my perspective.