When we arrived at Shelley's home we were greeted by Myrna who is a neighbor who helps Shelley with getting people checked it. We never saw her again after that first meeting but she was good to tell us where everything was ect. There was a lot of construction noise going on when we arrived in the afternoon as they are renovating the exterior of the buildings but they were gone around 6pm every evening. Luckily we weren't there during the day for naps or anything (I have three kids) The place was very clean and we felt very much at home. The beds were really comfortable and the area is nice and we felt safe. We did have a few mishaps: the shower head in the master broke as did the thing to close the blinds but Shelley was very on top of it trying to get it fixed for us. (we never did because we were never there for someone to come) Shelley was very easy to get in touch with and anytime we had a problem her response was swift. We never cooked while we were there, surprisingly we were gone a lot, but the place has all of the appropriate things you would need to cook. This place is very close to the airport, which was nice for us to be able to get to and from with three kids in tow but you can hear the planes pretty well. Luckily we are not light sleepers at night so this wasn't really a big issue for us. You are in the middle of the LA area staying here so you can get to and from things very easily. We were at Disneyland one day and Malibu the next. Overall our stay was nice and comfortable.