1. The host failed to provide full description of the property: Nothing on the listing states that the unit is located at the 2nd floor and I was informed about it on the same day of check-in which provided no opportunity for me to cancel the booking and get the full refund (I recently had a medical procedure that limits my mobility) Brought this up to Airbnb customer service but was told they can’t do anything and that “i should’ve disclosed my medical issues” which I think is inappropriate. The host shouldve provided me that information regardless of my medical condition.
2. Parking: The host knew that we’ll be arriving late (side parking is full) but failed to let us know where is our parking number. We literally waited 3 hours to wait just to park.
3. She sent the instructions how to unlock the door but didn’t mention how to lock it.
4. The floor feels soo sticky and the bath towel is so thin.
The host is “lack of communication”, you literally have to ask everything.