Jeff the owner and Jeff the property manager were both very responsive and friendly to deal with. The place is located in a great neighbourhood. It is comfortable and has basic kitchen amenities and good mod cons (cable, wi fi, washer & drier). It is secure and quiet, although there is a little noise from the folks upstairs. It doesn't get so much daylight or have an outdoor area but there are great parks and coffee shops nearby for hanging out. Our family of four (3 year old & 5 month old) were well accommodated - I would recommend this place and would stay again.