The apartment was stylish and centrally located in DTLA. The host employed a management company to answer calls and emails which allowed for rapid fire responses. This was convenient when we encountered issues with check in and had questions prior to arrival. On the other hand, it took a little time to get in touch with the host directly. This was not a big deal, but when we had an issue only the host could resolve, we had to wait and inquire more than once before we received a response.
The 10:00 am check out was a little early to me, and the $50 early check in fee (to arrive at noon or one, instead of 4:00 pm) “to hire extra cleaners,” seemed like a thinly veiled attempt to extract extra more money for profit than for actually hiring cleaners. I came to this conclusion because the “extra cleaners” actually missed a few crucial spots.
This was slightly disappointing since we already paid an inflated amount as our trip coincided with All Star weekend. To their credit, the host did make a slight concession in an attempt to provide a resolution, but compared to the amount we paid for the entire time, I thought the host could have provided a more mutually satisfactory resolution.
Overall, the bed was comfy, the building secure, and the space was inviting and relaxing. The unit looked like the photos and despite the small issues, we were satisfied with our stay.