This was my first time using Airbnb and I would have to say it was a great first time. Donna was a great host and very quick to respond to any questions. She helped guide me through the process of Airbnb. Donna was very accommodating and flexible. She was able to make arrangements with multiple units she has to work with the dates that I needed to book. The pictures are very accurate and there were no surprises when I got into the units. I would def recommend her as a host in any of her units.