We will definitely stay there on our next trip to L.A. Michell was so kind. I could not figure out how to lock the keyless door. She came right away and showed me how to do it. It was so nice to meet her. She is a truly wonderful person. The book on the table explained everything. She included the names and distances of restaurants, coffee shops, grocery stores, etc. There were several menus from restaurants. That was a nice touch. I wish I could give her a higher rating than five.