We had our small getaway planned to welcome in the new year, just the two of us. Unfortunately we had a family incident in which we had to cancel last minute. This was my first time canceling. I knew the cancellation policy and how it would go about, so it was taken as a loss.
She contacted me immediately and understood the misfortune. She inquired and contacted AirBnB on her part in regards to a full refund.
She also had mentioned that if the full refund was not delivered back to me, she would proceed to give me credit for a future stay. I will say I will definitely still plan a visit here and enjoy her beautiful home. The price was not bad at all. Considering the location and the pandemic increasing the cleaning fees.
I was issued my refund within days. An unexpected surprise I’m sure we all can appreciate.