This is the first time I've ever encountered an unclean airbnb. Found clumps of human hair on the bed, dirty towels, dusty floor, dusty furniture.
Was communicated by the host that they would send cleaners to clean up the place.
I didn't feel like staying at the place anymore and requested a refund.
The host stated that they contacted airbnb and would let me know as soon as they hear from the company. This was on the very first day we arrived. I learned the hard way that guests have a 24 hour window to submit a claim regardless of any communications with the host. So I waited for the host to update me. He constantly sent message saying that they haven't responded yet, etc.
After the 24 hour window has passed, the host only offered to compensate for the cleaning fee and felt that the unsatisfied guest deserves to be charged for the full stay even though we didn't stay a single night at the place.
Well, that's my latest (last) experience with Airbnb, thanks.