Alix was fantastic and so helpful. We contacted her very last minute about a one night booking, and she got back to us right away and was very flexible with our arrival time. The room is large and a great place to crash for a few nights. It's nestled behind a private entrance and is located in a great spot - close to the best parts of Venice and Santa Monica. Overall, it's not the most elegant room in Venice, but it's simple, and you'll be in the hands of very accommodating, kind people. I would definitely recommend!