When you arrive, you have to meet the assistant at the parking lot of a super market, about a block away from the entrance. If you have luggage you have to carry it with you the assistant was helpful and helped me carry part of it. The room did not match the pictures, there were street lights, illuminating the room through the shade. they provide facemasks, that was the only way I was able to sleep. It is a room in a shared apartment with I think for other rooms. At least I saw other four people the morning I left. Nice people, men and women everything is shared and there are house rules posted on a print out on one of the cabinets in the kitchen, but they are not followed so there are full trash cans, everything is sticky, not a bowl or a spoon to be found and the bathrooms tub is almost muddy, and the curtain and rug is soiled.