Do not book this place .
We booked for Labor Day weekend had to leave in less than a day . We were traveling with Our 3 grand children 4 adult children and my wife and 95 year old father . The issues were limitless . Filthy in every room excess of 30 to 40 flies in window seals stuck in spider webs . Infestation of ants in all of the bathrooms and kitchen . Master bathroom door broken and slanted with a note attached saying don’t touch . Exit door in dinning room door knob fell out of the socket when opened . Dishwasher was broken with a note do not use . Cabinet door fell off henges when opened .
Kitchen sink was broken and the filter attached was also broken . Master bedroom and back bedroom had thick spider webs from the ceiling and over entry doors . Two burners on the stove didn’t work and filled the house with gas smell we had to open all of the windows and doors to get the gas out of the house . The stove had about 50 white things not sure what it was in a coal burner on top (gross) Outside all patio furniture was covered with thick spider webs . Pool was green full of leaves and landscaping was dead around the pool we messaged the host numerous times . The host came out a man and a women the woman went directly to the stove and started clicking the burners and the gas smell intensified we had moved everyone including small children outside because of the smell . The man walked around the house with my wife . As she showed him the filth , the ants , the dead flies the broken doors etc . He said he would send a cleaning crew first thing in the morning . He also cleaned as many dead flies and webs that he could but it was just to much . They sent a pool guy out to clean the green pool . The pool guy said that the pool was in bad shape and the pump wasn’t working. He also said that the pool needed regular maintenance which it was not getting . We did not allow our grand kids to swim because the pool pump hadn’t been working and we felt it was not safe . I messaged the host again in the morning and asked where the cleaning crew was they promised and they message back no on was available . The host also continued to text me on my cell and instead of messaging with in the app. I had to copy and paste their responses so that Airbnb had all of the info.
The next morning Airbnb found us another home that was exactly as stated on the listing .
This entire ordeal was a horrible nightmare . We are unclear how this house is approved to be listed as a home on air bnb. We paid over $7000 for this house and it was a dump and we were forced to pay another $5700 the next day after arrival to move to the second house. $12700 for 3 days .
We deserve a refund and haven’t heard details from Airbnb regarding the refund . We have videos and photos of every disgusting thing mentioned .