We didn't meet Paul or Ursula face to face since they were out of town, but Paul was easy to reach and helpful on the phone making sure we had what we needed for our 2 night stay. A beautiful quiet location in Topanga, comfortable and perfect for our family of four including toddler and teen. We were there to attend a wedding nearby and it made the whole trip so easy. Comfy bed, lovely space and my almost three year old daughter fell in love with the dogs and had so much fun playing with them.