I expected more from an Airbnb Plus listing. Yes, they seem to have checked all the boxes to get the Plus badge, but only to check these boxes, not for an Airbnb guest to have a Plus experience. For example, the kitchen is undoubtedly well-equipped (enough utensils, etc.) but not really usable (no salt, pepper, olive oil whatsoever). One of the bedrooms didn't have any light (no lamps at all) and no electricity. We were told that the old lamps broke and they were waiting for new ones to be delivered. Although this is understandable, I would expect a Plus host to anticipate that, and make sure it's fixed before the guest arrives. Self-check-in is great, but the check-in instructions are very convoluted: pages and pages of hard to read text to simply pick up the key from the lockbox and find the unit. For some reason, check-in and all other instructions require you to leave the Airbnb app every time, go to an external website, and fill out the same form with your name again and again. Communication could also be better. Because it's not really an Airbnb host, but rather a property management company, I had five different people responding to me on a single message thread, and often it took them a while to understand what I'm asking for.