Chad responded immediately to my request to book and to texts during my stay. Mary met me at a time convenient for me (but outside their check-in hours) to give me the key. Fresh homemade cookies were on the nightstand. It's a very cute private suite with its own separate entrance. Very clean. Nice roomy bathroom. You can come and go with no interaction if you prefer, and there's no worry about disturbing them. They were also extremely nice during the 15-minute period when I thought I'd lost their key!