Overall we had a good experience. We were there in Dec, while there is a heater and space heaters, the heating throughout the house is pretty uneven (common in Southern California) so one bedroom stayed quite cold, and it wasn't safe to keep a space heater there at night w/the kids. Meleah did have extra blankets sent the next day, which I appreciated. It was kid friendly but b/c of the heating issue, I'm not sure we'd stay there again w/kids in the winter--I'd definitely pack extra long sleeve jammies. (The first two nights I slept with two layers of PJs to stay warm) Overall Meleah included a lot of great things and extra supplies. The unit could use a dish drying rack and extra light in the living room. Other than that, it was comfortable and conveniently located. Meleah was very responsive, which was helpful.