Matthew was very helpful -- I didn't require anything until I was leaving, and he answered the phone right away and gave me clear instructions (and I didn't miss my rental car return time!). The apartment was perfect for a two-week stay while I worked in LA -- close to the office, central to everything I wanted to see or do. The neighbors are polite, and there's a washer/dryer ($2 per load) directly outside the door -- you can hear it from inside the apartment when people are using it, but some music or TV drowns the sound out. About 2/3 of the way through my stay, Matthew added a box spring to the (already comfortable) bed, which made it even better, and swapped in a much bigger television to the living room, which only made me regret I wasn't staying longer. The kitchen was also well-appointed, it had everything I could need for cooking; and it was such a relief to be able to make dinner and not eat out/order in every night. And overall, as a single woman traveling alone, I also felt perfectly safe in the apartment, which is the kind of thing you underestimate until you don't.