My cousin and I met for a long weekend in Venice -- she traveling from San Francisco, I traveling from New York -- and thanks to Amy and Sam, we had a fabulous experience from start to finish. Amy and Sam are the embodiment of what AirBnB is about -- the chance to visit a place and leave with new friends who serve as hosts/guides/cultural emissaries for their home town. The place is exactly as represented, and any surprises are positives (e.g. softest linens ever! cute/friendly dog on premises, idyllic garden). As hosts, Amy and Sam were totally responsive and helpful -- with just the right balance of availability without hovering. The upstairs/downstairs arrangement was perfect for us; we often saw one of them on our way in our out and were able to get some quick advice about a restaurant choice or other activity. I'd have given 6 stars if that was an option!