Communicated well until there was a problem with the place and then ignored us. The bedroom, in particular the headboard of the bed was infested with crickets. Place smells really badly of smoke and had Ash all over the sofa. Apartment is really cold and no way to lower the ac. Problems with the app which you needed to lock/unlock the door. Only good part was air bnb giving us our money back after discovering the cricket infestation and the host not responding to us regarding it. Would not recommend staying here!