After repeated attempts to receive check in instructions from Sheri to no avail, other than the short message upon booking that we would receive check in instructions "as it got closer to the arrival date", our Airbnb urgent support team was able to forward our check in instructions. Upon arrival to the apartment, we discovered that it was already occupied. We finally received communications from Sheri only after telling her that the apartment was occupied and that we had reported it to Airbnb. She blamed Airbnb for double booking and sent a screen shot of her calendar that had a different title of the space, which led us to believe she has two accounts and picks and chooses from whom she may make more money. We were stranded in an unfamiliar place with nowhere to stay at 5 in the evening.
We manage our own Airbnb and are familiar with the calendar and it's title. While we are speculating that Sheri operates two accounts for this space, the evidence and experience suggest we may be right. We do not wish our experience on anyone. Buyer beware.
Our thanks to the fine people from the Airbnb Urgent Support Team for reassigning us to another place. They were very supportive and patient.