We are beyond disgusted and sadden by how this whole experience went. We reviewed the house rules and then followed up with the host regarding our 3 dogs. We were displaced by the Malibu fire and had no where to go and we were told we could have the dogs at the house. We moved in at around 5pm and by 7pm a random man was knocking on the door telling us we had to vacate the property because we had dogs. The neighbor had called the owner and told them we had three big dogs... which we don’t. One is 20 pounds 10 years old and the other two are 35 pounds and both 5 years old and very well behaved. This through us into a full tail spin. My daughters already are so stressed and sad by the loss and then we’re being thrown out of a home in which we were told we could have the dogs. The man was extremely rude and told us he was going to stand outside the door until we got rid of the dogs...No one seems to know the impact these fires have brought to our family. Obviously the owner is heartless and very greedy person. Breaking the contract despite written agreement on dogs. Trying to throw my family out of the house when they have no where to go... then making them put our precious dogs in a doggy hotel. Luckily there was availability. By 8pm and no where to go the dogs went 6 miles away to a dog hotel and we stayed the night as again we had no where to go. All hotels in the area were booked until the following day.
If you are looking to book this house I wouldn’t trust the agent or the owner. Especially if you are traveling from afar. These people obviously don’t care about human beings and their families nor that dogs are a crucial part of families. And to really add to the insult we were still charged 2000 dollars for staying the one night. Including the 500 cleaning fee. Absolutely heartbreaking