First of all, amazing space and location! However, there were some issues. There was confusion with check in and check out times. Because of the confusion with check in, I do not believe the space was properly cleaned when we arrived.
My wife and I stayed in the space for almost three weeks with our two dogs. I asked about the pet policy before arriving and was provided with no guidelines, pet cleaning fee or damage deposit info. Aside from the the check in/check out issues and the neighbors dogs that literally barked from 7am to 10pm, the stay was great.
As I was packing up on check out day, an appraiser showed up at the unit. The host (I'm assuming) rudely yelled at me through a fence that I was supposed to have already checked out. I was given a $50 credit for the inconvenience.
Then, I get an email asking for for over 1.5k in damages for various reasons including dog hair (in addition to the general cleaning already assessed), deep smoke cleaning (we did not smoke in the space) and replacement of items that were dingy when we arrived. Needless to say I won't be staying at this place again.