To be fair this is more of a 4-5 star. Our issues were situational, meaning if you stay here you may not run into any of these issues, however, as a consumer, I’d find it helpful to hear about issues that could arise if I book a place, so I can make that call.
The location was great and we had a great time, staying for one night. Nothing “ruined” our trip, and even though some things didn’t go perfectly as planned, overall it had everything we needed.
Situation was that it was winter and this is a converted garage, so it was cold and never really heated up all the way. We are a family of 4 with two young kids, so heat does help avoid crankiness ;) Would have been nice if the heat was turned on before we arrived since it took 5 hrs to get to a more comfortable temp. They had 3 space heaters around the place to help a little (better then nothing but still quite chilly) but during the evening, the fuse popped, so the side of the house with the TV and all the space heaters lost power. They weren’t answering their phones then (reception is really bad there too) and the WiFi only reached a bar at a corner of the place. Was better if you went outside in the cold closer to the main house.
The other situation was a miscommunication in terms of heating the jacuzzi. They charged $175 to heat it for one day, to which I interpreted as the time I was there (3pm until 11am the next morning). They were kind enough to allow us to just pay for 1 day, rather than 2, since we’d only be there for one night. So we planned to use it at night, then in the morning after a hike. Turns out their interpretation was just during the one night. So if you’re morning people like us, keep that in mind.
Anyway, like I said before, these situations that came up for us are probably not going to affect everyone, and we could easily have had a 5 star. The local hiking is great, it’s a nice cozy setup, and a very entertaining spot!