This was the worst Airbnb experience of my life. I will go through what happened in order.
I had booked Byrnadettes home for one month to do a work trip with my wife, my business partner and his girlfriend.
We arrived at the home to find it much smaller than we expected. We were confused because the place was supposed to hold at least 6 and it felt like it could barely hold four.
Within minutes we realized that the stove burner clicked every minute. We realized that this would be challenging to sleep with. We messaged the host and she said that in order to fix the problem she would need to replace the whole stove.
The host explained that the people who were renting previously had just left the house and she didn't have time to look over.
The fact that someone had just left was felt. The place was dusty. There were little hairs in the bathroom. The place needed love, and this could have been dealt with.
In the morning I began preparing for a business meeting and realized the WIFI did not work. I finally called the host to ask for help and to see if there was something we could do.
She explained that there should be nothing wrong with the WIFI and if she tried to get someone over to fix it they probably wouldn't come.
I told the host that we were disappointed by the array of issues given the extremely high price we were paying and asked if she could give some sort of discount.
She immediately told us "Why don't you just leave. 12 people want my house. I will give you a refund."
We told her we could leave the next day. She said "No, leave in 2 hours. Don't fight me on this or you won't get your money back."
We were gone in 30 minutes.
She called back a few hours later to apologize and explain that she could not find someone to take on the lease. She asked us to work with her. We tried to be kind, knowing that we did not want to fight with her and wanted our refund.
After another day of not hearing from her and realizing that she would not willingly give us a refund, we reached out to Airbnb. Sadly by this point, it was too late for Airbnb to help. We paid for a whole month after staying only 12 hours.
Byrnadette continuously made false claims to justify her treatment.
I think Byrnadette has a lot going on, I would not recommend staying in her home for any length of time.
This experience was traumatic for my wife and I. It has taught us to immediately contact Airbnb if there is any issue and get all agreements in writing.