Jim was always on top of things. My girlfriend and I stayed here for the new years eve weekend. Before we arrived Jim sent us instructions of how to get in the house. Finding the place was quick and easy once we get off Hollywood and Highland station. I also asked Jim to recommend some venues to spend NYE at. He promptly replied within 1 hour with some excellent choices. The house is nice and extremely Close to all the Hollywood attractions. It has all the essentials for people who spend most of their time outside exploring. On NYE, Jim left me and my gf some water and a wine bottle. He is all class.