We stayed in JBYT’s Apartment 5 from May 29th to June 3rd 2021 in Culver City, CA. We were visiting the extended family nearby so what we needed primarily was a place to sleep and shower ourselves. The apartment is spacious and very clean, of minimalist style, or more specifically, of that of Ikea, from deco to each piece of furniture in all rooms, down to the plates, glasses and mugs. The accommodation satisfied our needs well. Throughout the stay we had contacted the management quite a few times, and all the members in contact were courteous and very responsive.
JBYT seems to own multiple, similar properties and relies on a “team” to manage all from the get go. We would have given JBYT a five star review had we not observed the seemingly inherent disadvantage of any “organization” that involves “teamwork,” i.e., layers of cooperation and management. We did not comment immediately and thought about not commenting, but it may be to the benefit of the owner(s) that we do, perhaps.
Specifically, there were two “glitches” during our stay. First, we did not get an item advertised by the team and that we specifically requested and reassured well ahead our stay; we would not have made the request had it not been significant for us. And we did not get it for the first two nights due to their being unable to schedule a delivery or the cleaning team was too busy elsewhere (on Monday) for the delivery. Second, the last night when we got back to the unit quite exhausted, we were locked out as the old door code did not work this time. It might be brushed aside that it only took a phone call to change a new code in order to get in, but our suspicion was that it might be caused by our extension of the stay, again managed not by one go-to person, but by a team of multiple members. During those moments, the team members were admirably polite and responsive, but the issue for the owner(s) here is: Why had they taken place in the first place while the “team” seemed to all worked hard and well? Personally, as Airbnb customers, this experience affirmed our preference of having one go-to person (or owner), so the communication is real and easier and solution of any issues is real and more straightforward. It is our sincere hope our comments here may help result in improvements for other customers or our future stay with JBYT. Many thanks for listening!