We arrived late evening and Karen settled us in on our arrival without hesitation. The house is amazing, very clean, and a great place to relax after a long drive. The jacuzzi was an extra plus to unwind. Another huge plus for us was the location! It is close to a lot of places. It was in walking distance to the shuttle to get to Universal Studios for us (Saved us parking fees and gas ). Karen has excellent communication and accommodations. I highly recommend her and her place. You will not be disappointed.