This was the first time I personally booked a air bnb and I was very nervous. But Rich was great he kept in constant contact with me before my trip to make sure I would be comfortable with my stay. Upon arrival he left a warm welcome letter and kept in communication with me. He also gave us a little welcome gift which was so sweet and genuine. The house was just as it was described and so perfect for what we were looking for. I was traveling with 3 ladies and we loved the atmosphere and 2 bathrooms and spacious outdoor space. Rich was always available for us whenever we needed something. I also loved that he was so accommodating, we had a last minute date change and needed to extend our stay by a day he was super helpful in making it happen. Anytime I come to LA I would love to stay at Rich's again!