What a nightmare! We arrived at the property after a long trip with small children, looking forward to relaxing in the house and pool. Right when we arrived, the exterior was a mess, outdoor furniture was dirty and falling apart, we went inside to find cheaper furniture than what was in the pictures and it just didn’t feel clean. Then we went to see the pool. Uuggh. It was green with algae, deck was dirty and just overall not usable.
The house was basically falling apart and not maintained well at all. We called the host, who never answered our calls but responded via email and apologized and said they would clean up the next day. We didn’t have many options, so we cleaned up ourselves and made the best of it.
That night we went to take a shower and watch a movie and relax. As we got ready for bed, we realized the master bathroom was flooding!!! It was so bad it was spilling into the master bedroom. What a mess. We had enough and decided to just leave and go somewhere else. We contacted the host again and finally heard back from them the next day. They offered to refund 2 of the 3 nights which to me was ridiculous as we couldn’t even take a shower or use the bathroom in the morning! Imagine all of this with 2 little kids.
At the end of the day, we left and contacted Airbnb, which we should have done from the beginning. They gave us a full refund and were great to work with. We ended up staying at another Airbnb and had a great experience there. This was my first time having such a terrible experience at an Airbnb, I’ll be sure to contact Airbnb immediately if this happens again.
This home has a lot of good reviews which is why we decided to stay here. I have a hard time believing they are real. There is no way it was in excellent shape 2 weeks before we got there. It was clearly neglected for years. Stay away!!