We did not meet Dustin, but he was very responsive to requests and check in was super easy. The place is a nice bungalow in West Hollywood, which was the perfect place for us. It’s very close to attractions on Hollywood, Sunset and Santa Monica Blvds. We did not have a car and were able to walk the neighbourhood with ease. It really is a very attractive and interesting area. The bungalow is well equipped, in a safe neighbourhood and set back from the street. We recommend it.