We'll get the worst bit out the way first as we had a really nice stay here and would definitely recommend it.
When we arrived to Jason's place it actually was still dirty and hadn't been cleaned from the last guests. Unfortunately we'd already had a terrible experience at the car hire company and were ready to put that aside and relax. Getting into the apartment and seeing dirty dishes, broken plates and dirty towels was just not the welcome we wanted to start our trip.
The apartment is managed by a company called Pillow and we first called them to try and get someone there to clean it. The person there was friendly and said he would do his best but at that time it was unlikely anybody would be able to come out. I realised that Jason actually lives at the front property so approached him directly.
Jason was frustrated and incredibly sorry about the situation. He offered some money to compensate and this was indeed later refunded through AirBnB. He did his best to clean the apartment while we grabbed some food elsewhere. He also left a bottle of wine which was a nice gesture.
We would still absolutely recommend Jason as his response is what we have come to expect from AirBnB hosts. He was friendly, attentive and then left us to it for the duration of the stay.
However, something is a miss with the Pillow team and I hope they look at their practices and improve. The only communication I received from them was via email which wasn't great as I was actually trying to avoid looking at mine while I was away. As a result, I missed their early requests to give the place a thorough clean. I don't understand why they didn't call instead.
Back to the apartment, this really is a great place to stay. The kitchen has everything you would need. The shower is incredible. The hot tub is a big bonus and we wished we'd got in sooner - takes away all the tension from the sights and attractions LA offers. The neighbourhood is charming and the streets are beautiful. Parking was very easy.
As already said, despite the initial negative, we would absolutely recommend as we had a really nice stay and enjoyed our time here.