My husband had to be in LA for work and we were scrambling to find a place to stay just a few days before. Guy responded and confirmed our reservation within 30 minutes of my request! He was quick to answer all of my questions and provided all of the information that we needed. On the day of our arrival we got into town much later than expected so it was great to have the self check-in feature. Lastly, we had some unexpected issues with our vehicle during our stay and Guy was kind enough to provide a great recommendation for a local mechanic. Guy was an excellent host and we are very grateful!