Nicole was a truly amazing host! She answered all requests I made to her in record time and did everything she could to make sure I was comfortable and taken care of. I honestly don't know how she does it. She must stay up round the clock! Her crowning glory was this: I left in such a hurry that I forgot to check all drawers and therefore left my jewelry behind. She called me as soon as the maids let her know, within a couple of hours. She held onto the jewelry until she could safely deliver it to my son, who lives in the area. Doesn't that say it all! Enjoy this wonderful host! I certainly did!