Charmaine was not communicating at all on the day of my check in. I messaged her multiple times every other hour, especially since my flight was getting delayed and I would no longer be getting in until 3am. I received no response throughout the entire day, and was forced to stay elsewhere. She finally responded after my plane landed and offered her place as an option still, but by then I had already been forced to book a stay elsewhere. Since this I have been very straightforward that there are no hard feelings, I just would like a refund since I didn’t stay there. She has yet to reply and yet to pay the refund request I have made and that was weeks ago. 0/10