We had a very negative experience here and we are sad that our special weekend was tainted by our experience.
First, when we checked in, the room was a mess. It had not been cleaned after the prior guests. We immediately called Airbnb who directed us to Mike. Mike apologized and called the cleaners, but due to the delay, we missed our dinner reservations and had no where to get ready or shower. We had to get ready in our car and figure out alternate dining. During the initial conversation with Mike, he apologized and told us he would comp the first night because of these inconveniences.
After a few hours we were able to enter the premises and settle in. However, we immediately noticed that there were other problems with the property. The sink in the bathroom was not properly working and filled to the brim with water within seconds of us using it. Further, the fire alarm in the property was taken out. We wrote to Mike immediately and requested service on the only bathroom sink and requested that a fire alarm be installed for our safety. The next day we left early morning to go out for the day and when we returned late afternoon, none of the work had been done. We again messaged him and asked him to repair, but he did not make any repairs.
During our two night stay, Mike did not repair the sink nor add a fire alarm. Instead, he ultimately ignored our calls and afterwards refused to even honor the one night comp he offered in the first instance.
Our stay was very disappointing, but unfortunately, we had no where else to stay on such short notice.