***GUESTS BEWARE*** I have been a Superhost for years and own/manage 7 homes on Airbnb but I have never encountered a host (nor a guest) so hostile and rude!! I would NOT recommend renting this home!!! The location of this home is beautiful and definitely a nice setup that there are 4 masters but for this caliber of home there wasn’t even the basic seasonings and no serving dishes - the kitchen had minimal supplies. The host lives upstairs and we were all woken up by their loud stomping at 6am!! They also did not mention before our arrival that they would have several construction workers working IN and around the home all day!! Even cutting wood outdoors for hours!! That’s all I will say about the home as my biggest warning is about the hosts themselves!
As a surprise my friend booked a taco cart for us. So, being a Superhost I decided to invite the host down for lunch not knowing I was doing anything wrong by having a taco cart outdoors. He came down, never spoke one word to us before shouting at the top of his lungs that we were all kicked out of the home because of it!! We apologized immediately but we were not able to reason with him because he was constantly yelling and I don’t believe that yelling back gets anywhere so we simply remained calm and quiet. 15 min later his girlfriend/“property manager” apologized to us for his behavior and said he has agreed to let us keep the taco cart (but we already asked the company to leave).
We go down to the beach to get away from the home and they ask us to give back their beach chairs that they specifically gave us permission to use and this was the first hour we had ever used them. Didn’t make any sense to me since we were simply sitting on them not doing anything out of the ordinary and even respectfully placed them higher up on the shore so they had no risk of getting wet from high tides.
There’s absolutely no privacy - they kept walking down looking at us and walking back up to their place. Then they interrupt us again asking us to go inside because we were being too loud even though it was 4pm on a Saturday afternoon with many people around us enjoying the beach as we were trying to do. We were not playing any music just sitting on the beach talking!! We told them we only had 45 min left before we had to start getting ready for dinner so they agreed to let us stay outside if we sat on the beach in front of the neighbor’s house!!!! Even though I told them I was uncomfortable doing this they said that’s what I had to do to stay outside so we did!!!
At 6pm we had made a celebratory toast before leaving for dinner and I acknowledge that this time we were probably being too loud for indoors but it was a total of 5-10 min and they came down yelling at us again!!! If anything, they truly were disturbing their neighbors with noise throughout the day much more than we were!! They once again tell us we are all kicked out and threaten that all of our personal belongings will be on the street when we returned!! We continually tried to speak to them in a calm manner despite being yelled at but they are hot tempered and would not stop yelling at us for a moment to have a conversation so we simply walked away and left the home to avoid any further confrontation.
While at dinner they called Airbnb and cancelled our reservation and told us if we returned to the home they would call the cops. Since all of our personal belongings were there we ended up calling the Sheriffs ourselves because we needed police escort to retrieve our items especially with their constant threats and we did not want to be berated by them again. Since they didn’t answer the door, the Sheriffs went onto the property themselves and gave us access to our unit. We packed up and left and purchased hotel rooms to stay in.
Thought the nightmare was over but then come to find out from Airbnb that they had lied to them in order to cancel my reservation and said I had 50ppl over at the house for a party when I absolutely did not have over the overnight occupancy of 8ppl for the home!!
Again, I am a reputable host and if you read my reviews many guests comment on my friendliness and accommodating personality. We did not break any stated rules and we did nothing to provoke this treatment. The hosts stated it wasn’t the first time they had kicked guests out but once a reservation is cancelled you weren’t allowed to write a review about the host which is why you don’t see bad reviews on them because they cancel every guest that they have a confrontation with so guests don’t have the opportunity to write the review. I am so happy that Airbnb recently changed this rule a few weeks ago so I am able to warn any guest from renting this home even though my reservation was cancelled. I would hate for someone to go through what I had to go through and deal with these erratic and volatile hosts! Please do not take the risk and rent this home. There are many other beautiful homes to rent in Malibu!