This place is ran by a corporation. Not an individual. They claim that you MAY have to complete an additional step as part of the approval. They then charged me and said that I HAD to sign a rental agreement to rent the apartment.
We rented the space for a company meeting for one of my team members traveling. This was indicated on the reservation multiple times. Still, she could not gain access to the space when she arrived and they refused to provide the access code even though she was listed on the reservation.
The apartment is accessed via a security code which makes noise 5 minutes after you have entered the home. This was not communicated and it was very unnerving for our team member staying there.
Canned communication came from several customer service reps while we were staying there (eg how is the stay? On night when we couldn’t gain access).
I will DEFINITELY read all the fine print and look out for corporate owned apartments in the future.