Karen emailed me detailed instructions prior to check in. When I contacted her about leaking from the kitchen sink, she took care of it right away. Location of her property was also great! It was only about 3 blocks from Venice beach and a couple of blocks from Abbot Kinney. The property is a modern loft, was filled with interesting antiques, great selection of books, high quality kitchen tools, and beautiful decoration pieces! And my kids enjoyed drawing on the chalk board and painting on our sketchbook with her numerous paint brushes. We would love to stay there if we are in the area again. Thanks Karen!