Joanna was great in every respect. She was very quick in responding all of our questions and helped us solve a lot of my planning problems. All of her instructions were very clear and checking in was a breeze. As for the place itself, the photos don't do it justice. It was amazing. Everything was clean, tasteful and very very comfortable. The living room sofas are huge, the rooms themselves very spacious. Kitchen and bathrooms well stocked and very clean. The huge bed/covers etc were very comfortable. Lots of space to hang and place clothes. The other reviews don't mention this much but there's the pool downstairs and a jacuzzi that both light up at night. Tanning is great there too, the sun hits the area just fine. I'm serious, the pictures don't do this place justice. The balcony has 2 chairs and foot rests and is great to be out chilling there at night. She has lights set up on the railing that you can turn on and it makes all the difference. The neighborhood was clean, quiet and so close to Sunset and Hollywood. We could walk to so many places and uber made things even easier. Just 2-3 blocks south is a 24 hr supermarket for everything you need. We went to all the Hollywood, Santa Monica, Disney, Santa Monica, and so many other places. Everything was so close and very convenient. When going back to LA in the future, I'd love to be able to stay here again.