To start Mark is a really friendly guy and this airbnb is truly in one of the nicest places in LA. My main issue was the room didn't look anything like the one I booked and quite a bit smaller which was quite disappointing, this could simply be resolved my putting up more listing's of the different rooms so people know what to expect. Other than that I didn't have too many issues, anything I raised Mark was quick to respond and resolve, you can tell he really is trying and it shows! thanks Mark :)