After booking and as our date approached we began seeing reviews indicating cleanliness, Wi-Fi and AC issues. I contacted Patricio prior to our trip and said that I had seen these reviews and wanted to make sure that these problems were fixed. He assured me that they would be. When we arrived that wasn't the case. Check-in was easy. As we got in the unit it was very hot and over the next day it did not get any cooler. We found the AC unit to be improperly vented and just letting hot air back into the apartment. We contacted Patricio multiple times about this without it ever being resolved. Each time it took a day for a "solution" or someone to come look at it and then it wouldn't be fixed. It was very frustrating and made sleeping very difficult as most nights it was 90+ in the apartment.
The Wi-Fi was very slow. It would not work for the simplest of tasks (ie-email,facebook etc.). The fridge water dispenser was black and the floors were very dirty. The shower was also not very clean. The location was good and as I said check in was easy. We also enjoyed the fact that there was a washer and dryer. As others mentioned the parking is difficult at times but most days we were able to find a spot within a few blocks.
By the end of our 8 day stay the AC issue had still not been resolved and at that point Patricio wasn't communicating back with any attempt to fix it. After contacting the resolution department I requested a partial refund from Patricio. He responded saying we could've cancelled at any time and that I was complaining prior to arrival (i.e. when i asked if the other reviewers concerns would be fixed). Due to the pictures we provided AirBnb did find that our claims were substantiated.
This is a very sad situation because it has a great location and the problems could be easily fixed if the owner had the desire to do so. I would not book this place again and would not have knowing how things were handled and the condition of the unit.