We can’t be more grateful to Sean. Our kids got sick the day before our planned stay, and we couldn’t make it. Our stay was during the year-end holiday season, and it was supposed to be “non-refundable” by the time we realized we couldn’t make it. When I contacted him to ask for whatever he could help us with, he immediately responded and came up with a plan to go about the “non-refundable” policy in place. Eventually, we received a full refund minus what was deducted by Airbnb (fees Sean could not avoid as a host). He was the most understanding and generous hosts I’ve ever met. Sean, I wish you all the best. Can’t wait to stay at your place for our next trip to LA. Thank you so much!