This boutique hotel in Santa Monica is close (15 min drive) to the popular Ocean Park area and Aboot Kinney Blvd. It's a cute hotel in a safe location. This was my first stay at a Sonder hotel. Unfortunately, I didn't have the best experience due to several issues. I was given a room that was different than what I reserved and paid for. After reaching out to customer service, they did offer to change my room but I had a packed schedule and was not available to return to the hotel to pack my belongings and move to another room. Another issue was that there was no shampoo in the bottle in the bathroom, which I discovered while in the shower trying to wash my hair. After multiple phone calls, emails, and trips to the front desk, it took nearly 12 hours to get this issue resolved. A more concerning issue was related to security. The door to my room would open even without the use of a key card and even when the door was locked from the inside (I recorded a video of this). Customer service offered me a partial refund equivalent to about a 30% discount. I wouldn't recommend this hotel for a busy professional or anyone with a packed itinerary, but it's a decent option for a leisure trip. It's priced well for the area.