Overall, a nice place- very clean and in a very convenient location. I stayed there with my mom and brother and it worked well for us for the most part. But several issues took enjoyment out of our stay. They could and should be corrected for the next occupants.
Pros:
1. Good sized place in super convenient location for Santa Monica
2. Beds very comfortable! Lots of towels and bedding provided. I even napped in the couch as it was very cozy.
3. When we arrived, place smelled and looked freshly cleaned
4. All rooms and furnishings were great- exactly what you would need
Cons::
1. Our biggest challenge was that only one key was provided. Unacceptable to not have it be a standard offering for a place that sleeps 6. We all don’t do everything together so someone had to go down to ground floor from 5th floor to let other people in. When we asked for another, we were told to contact the cleaning crew. I left a message for them but never heard back.
2. Lock box wasn’t there at check-in time, and we were very confused. We spent a while trying the 4 lock boxes that were there and calling the contact numbers but got no answer. At 15 min past check in time, someone showed up with the lock box and key.
3. No instructions on how to enter through front door, only through the parking garage. We didn’t drive — we were on foot. The front door is actually on a different street than the building address- it was not obvious to us at all.
4. The second BR isn’t big enough for two full-size beds. The result was you can’t open the bathroom door fully — it smashed against one of the beds — awkward and inconvenient.
5. Not enough towel racks or surfaces to put things on in smaller bathroom. This is minor but would be an easy fix!
6. Very dirty ceiling vent. Appears not to have been cleaned for some time. Yuck.
7. Management did not respond to requests/fixable complaints in a timely manner. 5+ hours after trying to contact them when we couldn’t get in, we finally heard back!
Overall the high price just didn’t seem worth it with these issues.