The location and the house were amazing. Unfortunately, we booked it for our son to play in the pool and unbeknownst to us they do not keep the pool heated. Nowhere in the advertisement when we booked did it specifically list a heated pool, but being from Minnesota, I didn’t think to question that if it was way too cold to use certain times of the year since it clearly marketed the pool as an amenity.
If we had decided to try and push through the cold water, it wouldn’t have mattered for half of our stay because the pool itself was very dirty for 3 days of our 7-day stay and the filtration system was not working. Someone did come to repair it on day 4, but half of our stay was over by then and the temp of the water was still in the low 60’s.
In addition, the pictures lead you to believe there was a hot tub to enjoy, but what we found was a hot tub with no water in it. They said the hot tub hasn’t worked for months and that the ad doesn’t mention the hot tub. Again, if the pictures imply a hot tub on-site, it should be disclosed that this is not part of your stay.
There was no apology and no offer for a discounted rate since the nightly rate did warrant such amenities.
Don’t just assume if there is a picture of a hot tub with a glimmering pool that you can actually use either of these amenities.