Everything about our stay was perfect and as advertised. The only exception was check-in. Unfortunately, the cleaner had deadbolted the door that was set up for keyless entry, so we couldn't get in. We tried to get in touch with Cole and Kristy, but to no avail. Airbnb Support got involved, but the situation couldn't be resolved in time to spend the evening at the Airbnb the first night, so we reluctantly made other arrangements. The next morning, they got in touch and were genuinely profusely apologetic, and they resolved the issue quickly at that point. They went above and beyond to make up for the mishap, and like I said, the rest of the stay was fantastic, but after a cross-country move, it was so unfortunate to unexpectedly spend our first night in LA elsewhere. Oh well—it happens!