This is the 2nd time we’ve stayed at this unit (the first being 4 years ago). We were disappointed with our visit this time. There is a lot of deferred maintenance to be done. The check in process was clunky and they didn’t have us registered at the gate. We had reserved this unit 7 months ahead of time. At the time of the reservation Tom emailed us checkin instructions. There was no follow up 7 months later when we actually got there. We had no idea how to get into the unit or what parking spot our golf cart was in. Although Veronica was responsive the responses were not clear and involved follow up questions.
We only found 1 set of spare sheets for the futons so our girls ended up doubling up in a bed. There were not enough towels for the 6 of us. There only enough laundry detergent left for one load (which check out instructions instructed us to wash the towels upon checkout so we had to save it for that ). There was a major ant infestation. The pool is unheated & spa was closed 👎🏻