Kevin clearly is deeply committed to ensuring that his guests have a tasteful, well appointed, immaculate space to stay in in a good location and a thoroughly planned and well thought out experience. He is enthusiastic and pleasant and VERY proactive and responsive in his communications. He quickly and graciously responded when we had a very minor issue. I would rate the space and experience as a 4.5+ now and with a couple of very minor tweaks (that I have no doubt Kevin will address immediately), it will be an unequivocal 5 star experience.