So I never actually spoke to our host. The host has a person who does all the communication for them, but that was fine. she was always available and very nice. Somebody actually left their keys in the house and she mailed them back. The house is nice, and fit everybody really well. The wifi is really bad though and the kitchen is not totally stocked (didn't have coffee, salt/pepper, there were only 2 drinking glasses). But that is not a big deal at all. The only thing to note is that in the new part of the house, you have to turn on the hot water. It took our group a day before we called and asked about it.