The hosts were very friendly and accommodating! Everything was explained very clearly and we did not have any problems with communication. The room is a bit smaller than I thought, but the large TV with Netflix was a big plus :). The location is good if you want to be near LAX, but because of that, the sound of airplanes can get really loud. My only concern was that the parking on the street was very difficult, especially if you come home later in the evening.