Communicating with Michele was very easy. The location is close to Melrose and other tourist areas. The beds were comfy. The shower pressure was super nice. We rented a car so it was nice to have our own parking spot. But if you care about sleep, this might not be the best place for you. The upstairs neighbors were up by 5am every morning we were there. You could hear every footstep. There’s also an alley by the guest room that invites so much noise. I heard peoples entire conversations. One day it was trash day and that dumpster truck sounded like it was about to ram into our wall. But if noise doesn’t bother you this is a great place to stay.