This property and host did not meet the minimum standards that should be, and is expected of any rental. And the property is not worth the asking price.
The location is good, right in the heart of Venice. But the poor quality of the property and the building is not worth a monthly price of $4,966 - it is only worth around $2,500 month in its current condition.
It is not well maintained and worn down, it had a lot of mess and clutter in the office and hallway, the master bedroom was sparsely furnished, fixtures were worn or broken, and it needs air conditioning in the summer, especially in the front where it gets uncomfortably hot even with fans in every window blowing in cooler outside air and running 24/7.
I left a day early because the host, Julian Marks, moved the effective check out time up to 9am, from the agreed to 11am.
I suggest that this host, and all hosts, consider how a professional hotel operator behaves, and act as if you are one. Because that is the minimum standard that hosts and AirBnB must meet and exceed, and are your direct competitors.
This host and the property did not meet those minimum standards.
I was very accommodating:
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- I collected the host’s mail.
- I completed all the host’s requests for check out. — I threw out any trash and washed the dishes - I started the dishwasher when I left so the dishes in the dishwasher are clean. I put some of the sheets and towels in the master bathroom and the rest are on beds. So your cleaning service will take care of those. I left both sets of keys, clicker for the garage and clicker for the back gate and the house instructions all on the coffee table in the living room.
Example of bad host service regarding check out:
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The tone the host’s last messages starting at Jul 29, 2022 7:44 AM PT, come across as terse and discourteous and NOT the way that a quality host should communicate to their customers. First the host asked if it “would it be possible for them [the cleaning service] to come at 8:30 AM?”. Then the host effectively demanded with “I was not asking if you could leave a day early. So we won’t make any changes. Check out is at 11:00 am and the cleaners will come at 9:00 am tomorrow as I originally communicated.”. Wrong… the host and the cleaners do their work AFTER the guests check out.
The host effectively violated his agreement with me and AirBnB by not honoring the check out time of 11am. Hosts, just like hotel operates, do not get to dictate changes to check in nor check out policies after an agreement is made. The host did just that by forcing their cleaning schedule on me, before check out. Managing the cleaning and the cleaning schedules are the host responsibility, not the guests.