Ana was very understanding when our flight was delayed. She was very quick to respond to our text messages. The house is very nice. However we found several cobwebs and our feet were filthy from the floor. The furniture was completely different the what was pictured. The Home doesn’t really sleep 3 people. The futon in the home is not comfortable at all. We were very thankful Ana was able to set up an air mattress on our 2nd night. But it did take up the entire living room. The 2 air conditioners keep the home very cold, it was nice in July! The TV was not usable, we found out the remote was broken prior to our visit. Probably should tell your guests prior so they don’t have to ask. Overall the home suited our needs, just needs a bit of fixes.