Caroline was responsive and easy to get ahold of - we had some trouble finding parking at first but she helped us navigate to it. Parking is in a public lot around a corner, which seemed a little shady, but turned out fine. The room looked exactly like it did in pictures - great, however we had a couple issues. There was a smelly, rotten pepper in the kitchen, Caroline asked me to reset the Internet modem/router 3 times throughout our stay, the bathroom sink didn't drain, and the neighbourhood.... Well, we felt uneasy our last night there. This was beyond Caroline's control but, we were awoken at 1am by a helicopter flying around and shining a flashlight on the nearby beach... It was flying directly overhead and was super loud. Apparently there was a shooting and they were looking for an armed suspect. And at 3:40 am one the neighbours decided to start their motorcycle and repeatedly rev their engine. I had the worst rest of my life, literally, and this was before a 7 hour drive to San francisco. Overall, it was a nice place, and Caroline was helpful but these few things were difficult to ignore.