This is the first negative experience I've had after using Airbnb for years. The entire place smelled like urine when I arrived and the quality of the place did not match the quality of the photos. There were stains on the walls and tables, rusting, and overall it felt like a motel.
The only positives were that they are very quick to respond and the location is right near Abbott Kinney. I cancelled my reservation and checked into a hotel immediately.
They were not accommodating with a refund, so it was very frustrating to be out hundreds of dollars for something I had no way of knowing. It was a rancid smell that I've never smelled before at any Airbnb or hotel.
After two long phone calls, I received a $320 refund out of the $818 I paid. Very very disappointing experience and I wish they would have extended some humanity. Please be wary of staying here.