Mary was great! She was there when we arrived a provided us with everything we could want. She made sure the parking was worked out. The room was perfect for what we wanted. The bed was comfortable. The only complaint I keep reading about was the noise at night. The noise was not a issue for us , it never kept us up or bothered us. The location is great, right on Hollywood Blvd. We had the best time and will definitely be back. I will not stay anywhere else in Hollywood area. 10/10