My friend and I came to LA for a music festival. Upon arriving, we had difficulty accessing the main entrance and room. When we arrived, there was loud music from the next room but didn’t make much of it. Shortly, the noise became louder and we heard another person scream and bang from the next room. Since we were two women traveling we called the unsafe hotline and contacted the host who were no help at all. The host refused to give us our money back and stated we would get it back if another person rebooked that night. Since we were concerned for our safety, we called the hotline again and the second person was helpful even transferring us to the right people. While we were waiting for a solution and call back, the noise returned and we received a call back. The representative heard what was going on, told us to evacuated, find a safe place and we would get reimbursed. We managed to evacuate quickly and let our host know but only thanked us for staying. Again, he wasn’t much help.