Sam was very nice and responsive. The location is good, within walking distance to restaurants and a close drive to the 101S freeway; however, the rental is spare, with not enough utensils for the number of people it houses. There was no sponge in the kitchen, either. There is no guide to the apartment, so it was a struggle to turn on the television. There was one hanger in each closet, which did not suffice for our clothing. Also, there was no bureau in any of the bedrooms, so it was impossible to unpack. Most concerning, there was no hot water in the bathrooms. I would not recommend this unit if you have other options.