Veronica greeted us on our arrival and was so nice and friendly. She showed us around and gave us great tips of places to go. She even printed out a map for us. The loft was perfect from the comfy bed, all the toiletries(especially nice when you forget something) to the great outdoor space. My daughter and I had a great visit and this was the perfect location to get to all the sites in Burbank and Los Angeles. Highly recommend this loft.