So the reason we gave Elizabeth five stars is because our flight got canceled with the crazy scheduling of the airlines over the holidays and we were unable to get out of San Francisco. We put five stars for everything and checked something else and anything that was appropriate because she was more than understanding and accommodating with everything regarding our refund ~and we wanted to get to this portion so that we could write this review for people to see just what kind of host they are getting ~should they be lucky enough to book her place~we would definitely book here again and hopefully we get to stay next time! Thank you again Elizabeth!