Jairo's place looked nice online, and the photos were an accurate representation of the actual space–very modern and clean. The beds were comfortable, and the apartment spacious. We enjoyed our weekend in downtown Los Angeles, as the four of us are good friends. However, a few incidents left us with a very negative view of Abode, the management company–and therefore of Jairo's place. Over two weeks before my stay, I prepaid for late check-out and parking. No confirmation emails were sent to me to acknowledge receipt of payment for either additional service. I had to directly message Alex and Amelia though AirBnB to get confirmation. As well, Abode initially noted my late check-out as early check-in. Though Amelia corrected this error right away, it was not actually communicated to my host or the cleaning service, which affected my check-out experience three days later. Though with high-end interiors and new, modern decor, Jairo's place did not have a working HVAC, and we were not able to turn on the heat through the thermostat control in the apartment. Only with a call and multiple daily messages to Abode, were we able to get the heater operating intermittently, just twice over the 3 nights. Abode did send a technician to check the system on the third day, but when he arrived, the heater was working. Later that evening, it was off again. I learned from both Alison at Abode and the HVAC technician that Abode controls the HVAC system through a mobile app. This was not stated anywhere on Jairo's apartment profile. The hallway bathroom did not have an operating bathtub drain, and the hot water was not sufficient to fill the tub. The washer and dryer worked, though the dryer took over 4 hours to dry our medium sized load of towels and clothes. At 11:15p the first night, the building fire alarm was set off by guests smoking in the hallway of our unit. The fire department turned off the alarm when they arrived about 15 minutes later. After 1:00a later that night, we received a noise complaint from Alex at Abode, well after we had all gone to sleep. Not sure why she assumed our unit was the cause for lower floor guests complaining. On our last morning, as we packed to check-out on time, the cleaners knocked more than once and insisted we were overstaying the normal 10:00a check-out. I understand the cleaners have a tight schedule, but their rudeness and accusation that I was lying about my prepaid extra time was offensive. As well, they refused to contact Abode to confirm my check-out status. I messaged Alex at Abode to confirm my late check-out status and register my complaint about the cleaners' tone and attitude. She did not acknowledge or reply to my messages until 3 hours later, almost 2 hours after we had checked-out. These incidents and issues left us with a negative opinion of Jairo's place and Abode's management. The lack of professional service was a...