I arrived to Susan’s place and it was not clean. There were yellow stains all over the spread and piles of dirt/dust in the corner. The desk chair had large stains. There were spots on the bathroom counter, a dirty rug, previous guests had left their bath loofah and face covering in the bathroom. These issues were very concerning to me considering COVID 19. Not to mention the host didn’t interact with a face mask on which is in Airbnb’s guidelines. In addition, there was no way to secure the window as it didn’t lock and could be pulled open. I spoke with Susan about these issues and offered to pay up until that day and she agreed to figure out the numbers to see what I would owe. However, she proceeded to leave me outside waiting on her for over an hour. Upon contact with her she told me that she contacted Airbnb instead (which she could have came and told me). I left her house that day and had to get a hotel for the night. Getting refunded for a place that I never stayed in and wasn’t properly prepared upon my arrival was a very lengthy process.