Kate is marvelous to deal with. Communication was glorious and she showed genuine support. I also found the guests to a group which had concern for each other as when I was sick with my glucose my roommate checked on me. Had conversations and did think the stay was dreamy with conversation with roommates. Place is tidy and also had laundry machines for guests to use. The location was ideal for me near the fashion district and not far from the warehouse district. If needed it is also near public transportation. I would book again if needed.