Admittedly, I didn't stay at the location because I got sick with Covid. I tested positive the night before I was supposed to stay in the boat, so I couldn't a get refund. I kindly let Kristi know this and asked if I can be refunded. She replied saying that the owners wanted to see a picture of my test results, which I happily provided. I followed up with them, because I hadn't heard anything but was told no to a refund. Instead, they would give me a discount for a future booking request, so basically I'm being told I HAVE to stay there, which is so disappointing and upsetting. I seriously doubt they lost any money because I was supposed to stay there just ONE night (it's not like I reserved multiple nights). I don't ever want to do business with these people and don't recommend anyone to doing business with them as well.