The location was convenient! A 5 min walk out to Hollywood, 10 mins drive to Universal studios. The first day we got there and we struggled with the elevator, it won't close! There was no one there to help us or ask for help. We waited for 20-30 mins and someone that was staying in the building helped us. The A/C is SUPER loud. Hmm overall it didn't feel like a penthouse, very small for 4 people. There's also only one bathroom, and it's only in the bedroom... I didn't know who I was communicating with, but she/he was efficient with replying.