Day of check-in, the Host never sent the code for entry. Despite the fact that I had a confirmation number a whole 6 days before hand. Somewhere in the convo the Host stopped responding and I just assumed that all the information he needed was given and all that was left to do was check-in day of. I specifically told the Host I will be contacting him from a different number in my messages, and that if he needed to call, to use that number. That was a temporary thing. I expressed to the Host I would like to check-in earlier than 3 to kind of add some decor for my sons intimate slumber gathering with 4 of his cousins. I was told that I would not be able to check-in earlier than 3, I did not argue, just said I will arrive at 2:50 and wait til I can enter. That was Monday 3/1/21. Come Saturday 3/6, day of, the code for entry was not provided in a timely manner, the Host would not and did not answer any of the inboxed messages, or phones calls (from the number provided in the messages and the original number in the profile), his mailbox was full so I was unable to leave a voice message, I was outside with 5 kids looking stupid in a strange neighbor and like I had no business on that pouch, trying everything to get in. Had to change the plans and take the kids to a near by park while items that needed to be in the fridge like the ice-cream, melted in my trunk all because I was unable to get inside at 3:00 which is the terms of what I paid $456 for. I was sitting at the park with children looking lost as to what is happening, as I am tirelessly calling this man and he's not answering which resulted in me contacting customer support. We were stuck at the park for 2 hours.
As stated this Host refused to answer his messages on the Aribnb app inbox and phone calls made to his phone. The most frustrating thing was when he finally answered he tried to put the blame on me. Days ago he was giving me all the instructions and even asked me to change a couple things in my profile to accommodate the booking and I did. He never responded back to the messages he was requesting information on and day-of when it was his responsibility to send the code in a timely manner, he did not. Because he didn't I was unable to do what I planned. I had to take my kids to a park. I called this man for 2 whole hours and you want to know what he told me? He said I called him from a number that is not listed on my account which tells me two things: he seen back-to-back incoming calls before and around the time of my booking and he deliberately ignored all of them. Not only did I inform him 6 days before my booking that I will be using another number, I also called him from the number that was listed in my profile and he still ignored them. Excuse me? Within the 2 hours the customer support was so helpful, they even tried to get me into another Airbnb as soon as possible. But one thing they did do was contact the Host and at that point is when he finally answered the inbox messages. He refused to talk on the phone with me as I requested, I was not in a position to continue sending texts back and forth. He didn't care, he still answered zero calls. He never apologized for being unprofessional just kept making an excuse about the name and number given to contact for the specifications of the reservation. Even though I paid $456 6 days prior, he still treated me unfairly. Because of the time lost I asked since we lost 2 hours due to his unresponsiveness and untimely significant information day of, if we can be granted 2 extras hours for check out. He replied no. SO not only did you ruin my child's sleepover, ruining my set itinerary for the day, you also blame me for YOUR tardiness and refuse to rectify the situation by giving me 2 hours extra after 10:00am to leave the following day? Are you freaken kidding me? I am being pranked, I thought for sure this was all a joke and that it was not really happening
None of this was ok. The house was beautiful, it matched all the pictures perfectly, very clean, very exciting to be in but if I'm being absolutely honest it is not worth $456 to be ignored and disrespected. The Host behavior completely ruined this experience. I haven't ever gone through this with any other host EVER. I was shocked and disgusted. Lack of accountability, professionalism and respect. Not ok. As a Host you have a responsibility and I do not feel he measured up to that this booking. The rudeness and passive aggressiveness was uncalled for and he never fixed it but had the nerve to ask for help getting 5 stars for his rating!!!!!!!! Again are you freaken kidding me. His professionalism is trash and I will never book with him again let alone refer to others.