Though I'm sure the owners were very nice we did not see them. For a single mom it was very difficult to get suitcases from the street parking all the way down into and out of the room through the gravel yard. The neighborhood did not at all feel safe or nice enough to walk about. And the window unit left us up basically through out the night each time it kicked on. Though the trees and flowers were pretty the flower beds and surroundings were very disorderly and unkept. All and all this was much less than the price, not at all nearly as hoped for!