-no valet
-no pool/ rooftop bar
-poor customer service
We stayed at the freehand for a weekend in LA. Although we were aware of the small room size and the location was out of the way from most of our destinations, we chose the place for the rooftop pool. Upon arrival we were told there was no valet and we’d have to park down the street. Understandable , but not aforementioned. Then I overheard the person in front of us being informed that we’d need reservations for the pool. (I also overheard that they lost someone’s food delivery and were unapologetic about it). When it was my turn, I mentioned that I wanted to make a reservation for the next day, I was told to go online through a third-party site. There were no reservations available for the entirety of our stay. I was very disappointed that the hotel didn’t prioritize the pool for guests who are staying with them. After bringing the issue to front desk, we were still charged the service fee although we were unable to attend the pool/rooftop bar. I wouldn’t stay again.