My experience with/at Janeen's unit was pretty rough. The unit was difficult to find at night and the directions could have been laid out more specifically. The unit has one small window that doesn't get a lot of airflow. I told the host upon arrival and she mentioned there was a fan. The fan was on its last leg and barely pushed out air. The unit was clean but the bed was more fit for a college student, very uncomfortable with bad pillows. Also extremely small, but we knew that going into it.
My guest's family member had just died that day from Covid 19 and it was just a difficult day for us & the room was just not going to work out. It was incredibly difficult to breathe in there and my guest and I were so tired/ sweaty. We left within an hour or so of check in. Since the check in was pretty late and we had to relocate around 11:30pm to the Best Western down the street , I forgot to tell the host that night that we left. Which was pretty much the nail in the coffin for a proper refund and a pleasant version of Janeen.
I woke up at 6am for work and messaged her that we left & did not sleep there. Told her I wished it worked out better and hoped to get a refund for the second night. I had photos of when/how we left the unit as well as proof of when we checked elsewhere. I understood she's probably a small business and time's are hard, so yes, keep the $78 for the night (Hopefully she won't add all the additional fees). SHE CHARGES ME $178!! Really? Absolutely not.
My next move was to reach out and try to find a resolution with her because $178 for the situation isn't going to work - No luck. She tried to say that since the unit was blocked off for "days" that she was entitled to that much money, even though I booked the same evening as our stay ( around 5pm), didn't stay there, & cancelled within 24 hours of check in.
So I thought, i'll message Airbnb, their refund policy states if the rental isn't what you expected: "Within 24 hours of check-in : For any eligible issue you notice upon check-in, contact us and we’ll rebook you an equal or better stay, or refund you 100% of your money." Which, I did, and did not receive a reply for DAYS.
I'm mad, over being understanding, and want my money back. I will take this to small claims court if needed - I have all of the time in the world to prove a point. People shouldn't be taken advantage of like this given the circumstances of our current world.
In conclusion/ short version :
If you love small spaces with little ventilation, unethical & greedy host's - this unit is for you! Airbnb doesn't honor their own cancellation policies. The Best Western down the block has a pool, newly remodeled and spacious rooms @ $110/night w/ fees included. Don't waste your time on this one.