The actual apartment itself was nice, clean, and in a safe neighborhood. It looked exactly like the picture, and the secured parking was easy/safe to use. Most of the issues arose with the host herself. My booking was for 3 people but the sheets for the pull out bed were missing & a set of towels for the third person were not available at check in. After leaving messages on AirBNB and texting her, I only got a resolution to the issue after I called her the next day. She also had a rule about no make up on the towels or linens (which was not listed on the posting), and if any was found on said items a fine would be added to the stay. While I could understand the no makeup on linens/pillows, not being able to use the washcloths to remove makeup was kinda ridiculous.