I've used airbnb for over a decade and stayed in many placed but I never encountered the problem I did here: when checking in (after a long flight and journey from the airport), nobody was home; no lights were on in or in front of the house; and the host, whom I'd informed about my ETA, was not answering my messages or calls. She had not provided any instructions on what to do: the only information regarding check-in stated: "Host will meet you." Not knowing what else to do, I was forced to call airbnb to ask for help. While waiting on the phone, I knocked on the door of a neighbor whose light was on to see if they knew of anything. He was startled, as he wasn't expecting me, but by sheer luck, he apparently knew the right person to call. We were eventually shown to our airbnb by an extremely drunk and rude woman whose exact relationship to the property and the owner were never made clear. Even stranger, we never heard back from the owner, and she never bothered to reach out to make sure that we had managed to arrive and check in. In fact, she never followed up at all.
All that being said, the place itself is nice, the location is excellent, and the garden in back is beautiful. But if you're paying this much money to stay somewhere, I'd strongly encourage you to spend it on a place where you're not going to be treated the way that we were.