Communicate was quick when booked and messaged but we were told we would receive the residence code on the day of arrival. When we did not hear anything 4 hours before arrival, we had to call to get it. When we arrived, the place was not clean. In the midst of covid, this is not acceptable. Windows and baseboard were dirty, kerig still had a used pod in it, it took 2 cycles through the kerig to clean out the debree, and the fan/radiator in the kitchen was gross (caked with dust). There was no way we would consider using either of them. After the first night when it got cold in the residence, we tried to turn on the heat. When it didnt work, we messaged the owner. We were told It recently broke and we should use the radiator. Yes, the gross one caked with dust. In addition, there was only half a roll of toilet paper. There was not another roll to be found. In the shower, the diverter did not work so more water came out of the faucet than the shower head. This property needs to be cleaned thoroughly.