I was here for a conference and it was conveniently located near the LACC. The proximity to amenities were convenient, because the place itself is pretty basic. If you plan on cooking anything, you'll need to go to the Ralph's to get any supplies because there isn't much here. The window opens up to the courtyard so there isn't a lot of privacy. There is a gym there which is pretty nice and I appreciated using it.
I found the internet to be a bit spotty as well and the connection would drop in and out for my phone, computer, and the TV intermittently for reasons that I couldn't figure out.
Check in is a bit of a convoluted process, but I've found this to be the case for any DTLA apartment or condo.
I've tried contacting and asking Kelly about a specific question which wasn't responded to, however she had a document that addressed many of these. This was fine, but I would have appreciated an answer or even told to check this document.
Overall I felt like this was a good place to stay if you're here for work and to get in/out. I would consider something else if you're looking to vacation and have nice in home amenities.