Michèle was very flexible and accommodating. She was very responsive and I experienced excellent communication with her. The bed was very comfortable and the space itself was relaxing. The one main issue with this space is the shower. The water temp is backwards -- hot is cold and cold is hot. I had to read this on a separate review after having a luke warm shower my first night so it would have been good info to know ahead of time! The shower also did not drain properly and was backing up a bit which was a little funky. Lastly the shower is in a separate room like a closet. The set up is just odd. For coming out to dry off, I couldn't really put down a mat to walk on after getting out of the shower because it interfered with closing the door. Its just an weird set up . Other than that everything else was fine and the space is cozy and comfy.