Karen was extremely friendly and accommodating. She made our stay extremely comfortable. My daughter and I enjoyed the pool, board games and the beautiful kitchen. The house was clean, grand and very beautiful. The parking was convenient in the drive way. The location of the house is perfect. Walking distance to Universal Studio and Universal CityWalk + local restaurants and grocery stores like Trader Joes etc. It felt like staying over with a friend :) Thanks Karen :) Will definitely look forward to return for another stay :)