I havent met Andrea personally, but my friends did and they said she is nice and friendly. Apartment was perfectly clean, comfty and well organized. A lot of space for putting your stuff away and you basicly have everything you need: tv with hbogo, really fast wi-fi, washer and dryer, dishwasher... Overall, 10/10. I would really recomend this place to anybody, family or a group of friends.