We were really disappointed in our stay at this place. Travelling with young children we are always on the lookout for potential dangers to them and when we arrived we found a number of power points that were in a state of disrepair leaving exposed wires. We contacted the property manager (Sam) and he was able to send a handyman around to rectify these issues.
In the kitchen we found a dishwasher that had not been cleaned properly for a considerable period of time, it was filled with grime and left dirt on the plates and glasses when we tried to use it. The kitchen was devoid of basic items such as dishwashing liquid and tea towels to dry dishes. The cutlery provided stuck to your fingers when you used it because someone had done a very poor job of removing the bar code labels from it.
Then the really distressing incidents began, our second night we found a very large cockroach in the kitchen. We thought this seemed a little odd but it is a ground level house thus these things sometimes find their way in. Then two days later we began to find rat droppings on the floor of different rooms when we awoke in the morning. We also noticed that there were older rat droppings on a shelf near a hole in the roof in a walk-in closet in one of the bedrooms. In the kitchen we found a hole in one of the cupboards that looked like a place rats would be entering through. We contacted the property manager, he brought around a device you plug into the wall that was supposed to emit soundwaves that scared the rats away. Two days later on the final morning of our stay, we found more rat droppings on the living room floor. At this point we were just so glad that we were leaving the place.
We could see what attracts Airbnb customers to this place despite its relatively high nightly rate. It’s in a good location, it’s generally well appointed and the floors and surfaces were generally well cleaned when we arrived. The off-street parking space is a real bonus as finding a park in the street would be very difficult. There were a few things that we felt did not match up to the description: there was only one TV, to call the living room “large” and the dining table “formal” are simply inaccurate. We encountered problems as soon as we started using the appliances and general household items provided. These issues along with the serious health dangers we experienced mean we cannot recommend this place to anyone looking for a place to stay in West Hollywood.