I booked this place for a getaway for my daughter and I. While I was excited that we were able to check in a little early, things went downhill from there. Upon arrival I noticed a musty smell when we entered the apartment. I thought maybe it was just from being closed up and figured it would air out with the windows open. It turns out it was the bed linens, mattress and pillows that smelled. I was extremely disappointed to find there was not a mattress pad to protect the guests. There were several large stains on the mattress. The pillows were also unprotected with just a pillow case covering them (they were also musty and stained). Needless to say, I did not sleep much that night. To make matters worse, there were no bath towels for us to use. I had to use paper towels I had brought with me to dry off from the shower. Another missing item was hand soap in the bathroom and kitchen. I contacted Jay about these issues and requested a partial refund. Jay did apologize but ignored my request to be compensated (the least she could have done was refund the cleaning fee). I have stayed at several Airbnb rentals and have never experienced anything like this. It’s a shame because the apartment itself is really nice and is in a great location. The dirty mattress and pillows in addition to the lack of towels left me as an unsatisfied guest.