We had a really great stay at Joanne's place! It had everything I was looking for - a very close walk to the Americana at Brand and the Glendale Galleria, plenty of restaurants and shops nearby, a clean unit with the basics included, and a good place to sleep.
Joanne and her assistant provided plenty of timely, helpful communication, but then left us alone to enjoy our stay - which is exactly what I look for in a rental host. The check-in process is a tiny bit inconvenient with the keys in a different place than the unit, but it isn't nearly as bad as you think it might be. Don't let it deter you from staying here! The key pick-up is only a block from the rental so you could park on the street at the rental if you want and walk to the keybox. The building has a nice (but small) pool and hot tub, a gym and pool table area, and I enjoyed the underground secured parking.
We appreciated the small soaps, shampoos and 2 laundry soaps that were provided - thank you!
Overall, I'd rent here again if I had a group of friends staying in the area, a family, or even for a work trip like this one.