Emma was very prompt when we called to schedule an earlier than expected arrival. The cleaning crew worked with us to meet all our needs. Also the apt was very nice and very convenient for our stay in the Long Beach area. We had our own parking space and the washer/dryer was really nice to have for our longer stay. We were a bit concerned that the pullout bed might be an issue since the guys in our 4-some are larger but it is a very nice and large pullout. Would certainly recommend.