Strict and inquisitive pre-check-in process which first made me uncomfortable but turned out to work just fine - it is basically like staying in a hotel but without a desk/ human presence/ in-room service. Instant, easy communication with a team of people (not one person) which helped to address any issue or question I had during my stay. The bedroom was on the street side which could be a disturbance to guests not used to city nightlife ;)