I usually only post reviews of places I enjoyed staying at but people really deserve to know what kind of funny business takes place at the Hoxton.
The Hoxton was honestly the worst hotel I’ve ever stayed at. Not necessarily for the location but essentially the way they handled they’re guest and they’re way to scam them.
I booked my room though Airbnb for 870$. Once we got to the hotel, the receptionist checked us in and convinced us that we had to take the suite, telling my girlfriend how small the room was and that we wouldn’t enjoy it, which is true, the room was the tiniest room I had ever seen. She tricked us into getting the suite for an additional 250$. Now we’re way above our budget but at this point we don’t really care because we thought that would be the last expense. We go up the room and first thing we see is crushed chips under the bed - I won’t make a scene for now.
The next morning we get a call in our room at 8:50 waking us both up when we were in the middle of a jet lag and specifically asked not to be bothered. They called us to let us know that they deactivated our room keys as a payment couldn’t be processed. I look at my phone and saw 6 attempts to credit my card which had it locked on my first day in LA. At first I thought it was an error so I went down to see what all this was about. Once I got down the receptionist told me I had to pay an additional 300$ because Airbnb didn’t show us the « right price ».
I told the hotel there was no way for me to pay this additional charge because 1. My card was blocked because of them 2. They should’ve told us there was going to be additional fees before checking in and not take us hostage once we’re settled in.
The receptionist all of a sudden started to become extremely rude to the both of us so I asked for a refund saying that’d we’d just change hotels and pay for the night we did. The receptionist told me this wasn’t possible and that’d I’d have to pay the entire trip. First time I’m hearing something like this. So at this point I can either loose the room and my money or pay the additional 300$ and keep my room. Not being from LA and not knowing any of the places, we had no choice than to pay to keep the room. At this point, we’re 550$ above what we paid in the first place which is almost the double.
We went back to the room and decided to rest a bit and watch TV. We sit in the bed and….. a broken TV. We call the reception so they can come up and fix it, but even the maintenance person couldn’t fix it. You’d think they’d do an effort on their end to correct this right? Absolutely nothing but a « ohh no I’m sorry ». At this point we’re both loosing it and both have the feeling that we’re getting scammed.
I called the reception saying that they were chips under the bed, a huge black and brown stain on the carpet, and that the tv was still not working and they said they’d send someone up to clean up the chips, but that there was nothing to be done for the TV nor the carpet. We waited but no one bothered coming up to help us.
After this whole situation I called the reception the day of our checkout to ask if we could check out at 1 instead of 12 and they said it wouldn’t be a problem until I realized they were going to charge us 30$ (I’m the one who asked if I had to pay more, she was going to charge my card without saying anything). They didn’t even offer us a late checkout or a « sorry » drink to make up for their f*ckery. This is an absolute shame.
Bottom line :
- Scammed us with traveling fee - not wanting to refund
- Chips under the bed
- Huge stains on carpet
- Abnormally low water pressure
- Broken TV
- Passive and rude staff
I highly highly recommended you avoid this hotel.. there’s plenty other nicer hotels in this same area which I’m sure can offer a pleasing experience. This hotel situation literally ruined our whole trip.