First time doing this and booked in a hurry. Informed host in note I can't check in at usual check in time since I leave work 7:30 p.m. I asked after I checked in at 8:50 p.m, what will be my check out time: 11:00 a.m or 11:00 p.m? She repeatedly answered 11:00 p.m. I replied I'll not remain until 11:00 p.m.
All she needed to say, was check out is still 11:00 a.m, but she didn't.
Next morning, she sends me a text close to 11:00 a.m asking if I'm okay.
Shortly afterwards she knocks on my door with her husband, saying it's check out time.
I can't believe she's been in the U.S all this time and she doesn't know the difference between a.m and p.m. She insisted that she told me check out was 11:00 a.m.
I scrambled to pack and leave, and her husband told me no need to rush, there's no upper person to call and complain to. He allowed me an hour to get ready and leave. Also if I needed to be driven somewhere, he said, his fare would be less than the usual Lyft and Uber.
He returned at the hour and knocked again.
I got the rest of my items and made my way downstairs. He said my wife told me she told you your check out time was 11:00 a.m. I asked, why would I stay after the check out time if she did? He replied that was simply a misunderstanding.
Then he proceeded to ask if I didn't want to be dropped out somewhere?
No thanks, I said, I'll find my way.
Susan was very hospitable throughout the check in and getting me something to eat, even helped me get items I needed laundered done. I took her husband's word and accepted it was simply a misunderstanding.
I sent her a text thanking her for her hospitality in spite of the misunderstanding. Susan replied with she'll be charging me for an extra hour, because the terms clearly states...
I can't believe Susan gave me inaccurate information about check-out time to start unpleasantness. That was messed up.
In the future, simply give the client the right answer 11:00 AM is checkout even if they arrived at 6:00 a.m. and don't confuse A.M with P.M, or simply let your husband handle check ins.