I didn't receive my checkin instructions, and it turns out my reservation with Airbnb was not showing up in their system when I arrived. Myself and several others I had to wait for over an hour to check in. However, the staff were exceptionally kind and helpful (especially Kim). In the end, I had to accept a room without air conditioning because every other room was booked. Staff provided a fan but it was still hot throughout the night and disrupted my sleep. It had no terrace like I'd anticipated during booking. Also, there was no drinking water in the room. Another note was the parking gate was wide open during my entire stay rather than locked as it should have been, and it would have been very easy for someone to break into our cars. However, on the positive side, the bed was comfortable and the decor in the room was sleek and not stuffy like most hotels. The shower was luxurious (one rainfall head and one body washing head) as well as the highend shampoo/conditioner/soap. The pool and outdoor area is very beautiful and relaxing. I might come back if I had the need but I would not book through Airbnb again.