Jeff had to cancel my reservation due to ants infesting his place .
After contacting him he was more worried about being penalized then getting my money refunded when the cancellation wasn’t my fault .
After 5 hours talking on the phone and going back and fourth with Jeff on top of being 8 months pregnant sitting in my car with no where to go after my house was broken into the night before , getting him to talk to air bnb to have him cancel and refund so I wasn’t charged service fees and first night finally air bnb took care of it . It was absolutely ridiculous and I didn’t get into a place until 7 pm when my original check in was suppose to be 3