Cathy did every thing she could to make our stay comfortable. She responds to emails within ten minutes and does what she can to resolve any issues. The place is clean and is definitely good value. Especially in the valley where most places are just way over priced. The house location is a bit far in the West Hills area. However, it is very close to the Malls and Fallbrook shopping center. This is extremely convenient. My only complaint is that Kathy asked us why we had the AC on all the time. If found this question to be inappropriate since the place comes with AC and we had set the temperature at 74. I believe this is fair and I didn't like being asked about it. Kathy also complained that we didn't return towels in pairs. In fact, we returned only the dirty towels so they were clearly not paired. Again, I don't think this should be a requirement on guests. Other than that we had no complaints. The place is exactly as is advertised and is good value.