House was beautifully decorated and newly renovated. Lots of natural sunlight, great neighborhood, BBQ in the back patio. Little touches like toothbrush, toothpaste, and mints were nice. We had issues with hot water during our stay -- it was inconsistent and shower was lukewarm half of the time. The b/r shower drain was completely clogged and needed servicing. They arranged for a plumber the following day which we appreciate, but he was over 3 hours late, and I had to keep following up with Top Tier, vs receiving proactive updates or notice that he would be this late. There was also no shower gel to be found, which I had to ask 3 times, and was told they were out of of stock. Not the biggest deal as soap isn't expensive, but the lack of proactive communication again was not ideal.