Austin place was very quiet and felt safe. Austin was very responsive to my needs. We locked ourselves out of the house and Austin was able to let us back in fast. The bed was a little to hard for my liking and we had some issues with the heater. Austin tried helping us fix it but nothing seemed to help. It gets really cold in the home since it is winter in California. I would suggest bringing a portable heater, extra warm blankets or clothes to stay warm. Overall house was great and comfortable.