My daughter stopped in LA for a few days on route to Australia. Booking this location for her was very easy. William responded to inquiries very quickly and was able to accommodate a few requests that eased my worries as she was travelling alone. Directions and checkin details were easy to follow and accurate. Accommodations were as expected. My daughter loved the location. The cats were an added bonus. My daughter had nothing but positive things to say about her stay. No negatives at all.