Joanne was a great. The guesthouse is awesome, and is exactly as described...clean, modern, and tastefully decorated. Joanne was very welcoming, providing a tour and making sure we had everything we needed, (wi-fi, Apple TV, snacks, and even chocolates). The neighborhood was quiet and peaceful, easy to park and close to stores. Joanne was upfront and straightforward and responded quickly. This guesthouse is my top choice if I needed to stay in the area again (and hopefully will).