Rooms are not like the pictures at all, in my personal opinion they didn't feel safe or hygienic. No hand soap in the loo, tiny cramped kitchen, someone's laundry was on the floor when we entered, stale smell in the air, locks on both doors were very tricky, everyones spare key is accessible via a drawer in the kitchen which doesn't seem safe at all. No host on site to come and help us get in (the locks held us up for a good while) communication was slow, no answer when we called various times.
We didn't stay, we took one look and the pair of us felt lied to, so we left and asked for a refund. Still waiting to hear back from Ryan over this, which is very disappointing.
We were also not told about the MANY road closures on our drive up from Chester (which had been planned for months) a heads up would have been nice as it took a long time to get close.
Also there is no free parking, not anywhere outside anyway, another white lie, there was *some* free parking 25min walk away, so we had to lug all our luggage with us. Obviously, we were under the impression we could park close by. Needless to say this whole debacle put a massive downer on the start of our weekend away, we haven't had a holiday for a long time, and we won't get away again for some time. Keeping my fingers crossed Ryan gets in touch soon, it's a great shame I've had to chase him up over and over again.