This was our second booking at Verity ‘s place, since we had an amazing experience staying there two years ago. Unfortunately this time, Verity was facing a problem regarding the availability of hot water ( the boiler broke unexpectedly) and had to cancel our reservation a day before our trip. She didn’t let us hanging though. She is so responsible, kind and professional, that took the initiative to book an other room for us in a friend s b+b and she was more than happy to pay the difference, because the new room was more expensive than her’s. With Verity you know you are in good hands even if unexpected things happen. The level of service and attention she provides is outstanding. We highly recommend her and her beautiful house and we are definitely staying there in our next visit to Edinburgh.