Rebecca was very helpful and when we had problems getting the key (we had the wrong number), she was there in a few minutes to let us into the flat. It appears just as it does in the photos, very cute and cottagey. The best part was how comfortable and warm the bed was! It was about a 10-20 minute walk to the more hihg-traffic areas. It was nice that we were out of the high tourist area and staying more in a real Edinburgh neighborhood. I would definitely recommend this flat.