This flat is as lovely as it looks in the pictures - and great location.
However, there are 4 main issues: problematic wifi, cleanliness, hot water and cigarette smoke.
- The wifi didn't work at all and so someone from the agency brought over a "dongle" which in theory would allow us to access wifi....it just didn't seem to work very well - which was frustrating as we needed to do some work while on our visit.
- There is a problem with the boiler, so hot water comes and goes, if you can even get the tap to work in the shower. The agency sent someone over to re-set the pressure on the boiler - which created scalding hot water, but the taps in the shower/bath were so difficult to operate that we really struggled with it every morning. Very frustrating start to each day. We never could get any hot water into the bathtub, which would have been nice.
- The suite needs to be thoroughly cleaned. The kitchen and bathroom surfaces are clean but the floors, skirting boards, doors (especially the back of the bathroom door) and windowsills are very dirty. Someone needs to vacuum.
- Every night around 1am there is a strong smell of cigarette smoke in the flat that we think came from the garden flat below - it was strong enough to wake us.
It's a really great flat but the basics have got to be right - and for our stay, they weren't.