We had some issues with our stay.
I will start with the pros : cute sized apartment for two, nice bathroom, big tv with Netflix and free parking on site. Decor is nice, but there were a few things missing. Location is good - but at the bottom of the mile meaning it’s a big uphill walk, quite exhausting.
Cons: Two radiators did not work at all, one being in the bedroom meaning we were freezing and couldn’t sleep. I’d seen previous reviews about this problem and messaged to check prior to our booking, but the agency company James uses assured us it was fine. It was not. We left our keys all day at the reception, to have a specialist fix it -who did not show up until 8.20pm meaning our whole evening was disrupted. And left having not fixed the bedroom radiator! This is not the air bnb company’s fault - but they should have addressed the issue prior to our arrival. We had no heat in the bedroom our whole stay. Other issues are the bedroom mirror has no lighting, the bathroom mirror lighting was broken so no good light for getting ready. Basic things missing like tea towels, poor utensils, no dishwasher tablets or even salt and pepper provided in the kitchen.
All these little details could be so easily fixed and would have made for a much better stay. The company just needs to have a bit more personal care for the property and personal touch for the guests’ stay.