We didn't meet Lisa but Kyla, her helper, met us and was very nice and told us everything we needed to know about the flat. Communication with Lisa beforehand was great. The flat is perfectly located for walking about Edinburgh, and the room is tidy and quiet - although it is next door to the bathroom, so you hear people going in and out but it's not bothersome. The flat itself was very neat and tidy but not particularly clean, especially the bathroom, but it wasn't bad - it was just a bit of build up! Lisa had very kindly provided all amenities and tea and coffee. I would recommend the flat for it's great location and quiet.