None of the messages sent either by phone, text or email were responded to . I have been trying to contact you regarding a full refund. The flat was filthy. Broken glass in the living room, none of the the living room. Lamps were working. The lamps, skirting boards and sinks were covered in either dust or time. The utensils had to be washed prior to use. Floor covered in crumbs and used hankies lying around. the bathroom sinks had no plugs and the en-suite toilet is cracked in 2 places. The dishwasher didn’t work and washing was found in the washing machine. The seating was uncomfortable and the carpet and cushions were covered in stains. Pictures either hanging off or missing from the walls. To top it off you sent me an email telling me that the linen for the next guests would arrive between 8 - 11 in the morning during our stay! Then flat smells as if it has never been aired or cleaned. Every call was ignored. Appalling Service.