Positives:
Arrival and check in went super smooth as we managed to park outside the apartment and only had to pay £5.40. Parking is free from 5.30pm on Friday to 8.30am on Monday. Location was brilliant, so close to the city centre , we walked in frequently during our 3 night stay. Also close by was a number of nice restaurants/cafes and shops.
The apartment itself was stylish, spacious and nicely decorated. Kitchen was lovely and we enjoyed hanging out in there. All the appliances were good quality. Fridge was spotless and had plenty of room to store our items for breakfast. Loved the boiling water tap which made making a coffee super quick and easy. Toiletries and towels were provided along with basics in the kitchen for washing up and making a cuppa tea. We all had a comfortable nights sleep, the duvets and pillows were super comfy. Plenty of storage to put away all our personal belongings in each room.
Communication with the host was easy and addressed issues we had on the first night, very friendly.
Negatives:
The toilet was blocked from a previous guest when we arrived. Which was quite stressful when there were 6 of us arriving after a 3 hour drive. However the host sent someone round to fix the issue, however after 30mins we managed to unblock it ourselves as we were desperate for the loo. But it felt wrong unblocking a toilet full of someone else's business ! Also the cotbed provided for our son was broken on arrival but this was replaced by the on call team for us which we really appreciate.
Also some nights the water out the bath taps was absolutely freezing. This was with the boiler temperature on full. I have to admit we didnt mention this to the host at the time as we were in a rush to bath our upset 1 year old and the fault was intermittent. We had to fill pans from the kitchen boiling water tap to warm the bath up. Hoping this can be sorted for future guests, judging by how helpful and responsive the host was I am sure this will be looked at and resolved. We also found the TV remote very hard to use as it was old and had to press the buttons hard.
Overall:
Would we stay again ? Yes definitely as long as we didnt have the same issues. But the quick response and help made it forgiving. Great for a family and we enjoyed our stay overall. Thank you. Would have been 5* if we didnt have problems.