I really appreciated Caroline's flexibility with my check-in time, which I had to change a few times. Caroline offers tea/coffee and cereal/sweets for breakfast, which is a nice plus. There's one staircase w/in the apartment but she and her son were able to help me with my suitcase, which I also appreciated! The room was a bit cool, but quiet, and the bed was comfortable, with a bedside light. Also, her wifi was terrific! I enjoyed Stockbridge--a pretty location on the river with lots of cafes (and charity shops!).