Unfortunately the sofa bed had been missed of our booking last minute, I emailed Ian the host the night before to check our bed set up ( confirmed at time of booking) who admitted he’d missed it. A worry and very stressful as he needed to communicate with his housekeeper to arrange bedding. When the bedding arrived the mattress topper wasn’t left and the mattress for the sofa bed was inadequate for an adult, not unexpected but one adult didn’t sleep and was required to sleep on the floor using the sofa cushions.
I was running around Edinburgh the next day - Christmas Eve to find a topper so we could all have a decent nights sleep. The housekeeper eventually corresponded with the host (who is not local )at all and about 5 pm Christmas Eve we eventually received the topper which was locked in the apartment all the time, so disappointed. Ruined a day for me (the organiser ) kept waiting for calls from the host and worrying about the next 3 remaining nights.
Very disappointed. ☹️