The apartment we rent was indeed beautifully decorated. and ideally situated in Stockbridge.

Yet , not cleaned enough as it was smelly when we arrived and there were stains on the kitchen work surfaces and cobwebs in the bathroom.
The bathroom watertaps , the basin and the toilet need maintenance as well.
One face towel was missing. We informed about it and the excuse we got was that due to the high demand because of tourist high season they only provide 3 towels for four guests.......How is it possible to ask us to do half the cleaning ourselves( already been paid for) , undo the beds and take out the garbage on our departure due to covid measures in order to protect the cleaning team and not provide personal face towels for all four guests? Or personal toiletries? No covid danger there?
Also the person cleaning the apartment was still there at four o'clock when we arrived with no mask on......so he was not covid sensitive , Iguess, and not protecting the guests either.
The heating hive was not working and was only fixed by the next evening.
It was too expensive for the quality of amenities offered. Anyhow, Edinburgh was overall beautiful so we won't focus on the experience of the specific lodging. Do visit Edinburgh!
We have to definitely grant them the excellent communication and immediate responses to our emails and messages but they definitely need to improve in terms of hospitality.