Rebecca communicated very well before and throughout our stay. Check in was extremely easy. The apartment is spacious and was very clean, although parts of it are in need of a little tlc, e.g the two sofas are quite badly stained, and a little lick of paint would just freshen the place up.
The beds were extremely comfortable, we were warm (watch the bathroom radiator, it is very hot and can't be adjusted, we had a little burnt bum - but nothing serious!) and there was plenty of hot water. I've seen the boiler mentioned in previous reviews, it is very noisy and at all times of the night. Kitchen is well stocked with utensils.