It was the most terrible experience I have ever had. I was with my wife and 7 years boy, had a very tiring journey and trip, but couldn't even check in due to unclear rules. It was very frustrating and disappointing that I had paid and booked the place well in advance, but there was no communication for such a last-minute surprise rule.
I had asked to book another place to stay at way higher rates than my original booking and my budget. The inconvenience caused due to this chaos was unexpected and unexplainable. My son and wife were completely exhausted, they couldn't even take rest properly. I am not sure what kind of service it was for the customer. I was traveling for the very first time in Scotland for one of the very important events of my life, but this became one of the nightmares of my life.
Believe me, I can't explain in words the pain and frustration I faced that day and it ruined all my plans.
Not sure, what can compensate for this.