Siobhan was very friendly when I arrived, welcoming me with tea/coffee. She also offered some suggestions of what to do in Edinburgh as I had never visited before. She let me check in in the morning so I was able to come straight from the airport and then go into the city, and communicated well, knowing my flight was delayed. The room was clean and comfortable with a good sized bathroom. Good location near to the tram station and bus stop and I would recommend.