Rachel was very helpful with information before we arrived and especially upon arrival by meeting us at the flat and showing us how everything worked and where the important stores and sites were located. She also sent notes during our stay make sure we were enjoying ourselves.
The flat is perfect for a family of four wanting to experience the city. We walked to everything only needing to take a cab to the zoo. Cabs, busses and trains are all very close but the flat is just off the major streets so it's calm and quiet.
I recommend staying at Hopefully House. If you have any questions before making this reservation just send Rachel and email, she'll get right back to you.