Eleanor was ready and waiting for us at the flat when we arrived. Our flight was delayed and she was very understanding. She had the flat nice and warm for us and a pot of tea and biscuits upon our arrival. The flat itself is perfect! Location can not be beat! A short walk up the steps to the castle or just down the street from the historic mile. It was very clean with upgraded flooring and paint that make it very comfortable. The kitchen is fully stocked with everything you could need. The pull out was perfect for our 3 year old and Eleanor provided a cot for our baby. The experience could not have been better! Thank you Eleanor!