Overall my experience here was subpar, but to start with the only two positive aspects, the property is located in a good location and the house is spacious. Unfortunately those are the only two positive comments I can give regarding this property.
When we gained access to the property we noticed that the front door did not lock at all. I immediately flagged this to the host’s support team the night we arrived. The support team member advised me that someone from maintenance would attend the property the next morning to look at the lock. The next morning I was asked to send a video showing the lock not working. This is what I did, no one from maintenance came to look at the door at all during our stay. Therefore meaning that throughout my whole stay, myself and members of my group slept in a location we are not familiar with, in a house that’s front door did not lock. This posed a severe safety and security risk.
Due to us feeling unsafe majority of us slept downstairs in the living room as we feared an intruder would gain entry into the property during the night. Leaving us vulnerable to a potential crime. I’d also like to point out that as the door could not be locked, every time we left the property unattended we had no knowledge who could have potentially gained access to the house when we were out.
In addition to this, the property was not cleaned to a high standard. I sent the host’s support team photos through Airbnb messenger.
On the first night no toilet paper was provided and we had to go out and purchase toilet roll for our stay from the local Sainsbury’s. Rubbish from the previous guests had been left in the smaller bedroom. We found a fake eyelash stuck to one of the mirrors in the main bedroom. There were blood stains on one of the towels provided by the host and a spare pillow was left in the living room covered in make up stains.
The cleaning issue was rectified by the host’s support team the next day as a cleaner came to clean the property. However I would like to stress that even though the house was cleaned promptly after complaining, we should not have had to experience such a poor standard to begin with.
From what I can make out the host does not check the property in between reservations. As all of my above comments could have been easily avoided if the property was frequently maintained and inspected.