This was an extremely difficult place to find. I got to the Airbnb with directions given by this host. I arrived late before check in time, which was fine according to the host. I let the host know that we had lost our luggage because of our connecting flight. The directions that were given, were very misleading. He sent us two addresses. One for retrieving the key, and one for the actual Airbnb where we were supposed to be staying. We arrived to the location given to retrieve the key, but there was no padlock on the gate. (Mind you he told us the key was on the opposite side of our Airbnb) We frantically looked around for this key, for approximately 45 minutes. We were also on hold with the given emergency number/customer service for that entire amount of time looking for said key. We unfortunately couldn’t get anyone to answer the phone. & could not reach our Airbnb host, so we thankfully found a hotel last minute who got us into a room right away. When we got to our hotel, humorously enough, we finally heard back from our host. He copied and pasted the directions from before, instead of apologizing for the inconvenience. The next morning, we contacted the number provided that we were on hold with from sometime that previous night. Someone finally answered. But it was not our host. It was a customer service representative who could not exactly pin point where the key was. We decided to not listen to his directions given, and go towards the actual Airbnb. We found the key on the actual street of our Airbnb not on the opposite side of our Airbnb like our host had told us. Like I said, he gave us two addresses. This was such an inconvenience and we were not offered any type of reimbursement from missing a night there for what we paid for. Not pleased. But nonetheless, it was a beautiful flat. I just wish we were accommodated better and given more sympathy regarding our circumstances. If I could give advice to this host, it would be to communicate better with his directions because they weren’t accurate.