I've never before had to leave a negative review of any Airbnb or holiday cottage I've stayed in. However, wild horses wouldn't drag me back to stay in one of Rebecca's places. We arrived early and messaged to ask if an early check-in was available, but it wasn't. Fair enough, no problem. The reply reiterated that check-in was 4:00pm. We went for a walk and then a drink and arrived at 4:30pm, only to find no keys in the key box, so messaged Rebecca asking her to call us immediately. She didn't bother doing that, but after a delay (while we were left on the doorstep wondering what to do) she replied to say the cleaner was still in. A few minutes later, the cleaner came out with the keys. As soon as we walked in, we saw there was only one bath towel and one hand towel - for two of us - so messaged again asking Rebecca to get someone back straight away with more towels (after travelling for five hours, we both wanted a shower before going out for the evening). After another delay, she messaged back to say the staff finished at 5:00pm, so that wouldn't be possible (even though it wasn't quite 5:00pm when I had messaged her and the cleaner, unless she's an Olympian, can't have been very far away by then). Not good enough - the listing says towels are provided, so they should be, with no ifs, no buts and no excuses (why couldn't Rebecca bring them herself if her staff had clocked off?). The reply did say she would try to provide some the following day, but (guess what?), no towels arrived and there was no further message to say they wouldn't or to apologise (I had left the keys in the key box for the day, while we were out, to ensure access was available). We therefore had to buy towels so I could finally have a shower 24 hours after arriving (my wife having used the one bath towel provided). I messaged again with my bank details to ask for the cost (£21.00), which I should not have had to incur, to be refunded, but (guess what again?) got no reply at all and, of course, the cost has not been refunded. Appalling customer service. Appalling communication. And all very easily avoidable. To cap it all, the next day, we got a (clearly automated) message including the comment "Please let us know if there is anything you need..." (er, we thought we had done) and, the day after we left, we got another (also automated? I hope so) message which started "I truly hope you had a wonderful time ...". You couldn't make it up, could you? The last message also asked me to leave a review. Well, Rebecca, I couldn't possibly disappoint you by refusing that request, so I have done (and I'd be happy to publish the messages to verify all of the above).