A 20 minute walk away from the place to get the keys ( longer to get back to the place because it’s uphill ). Absolutely ridiculous.
The heater was also not working upon arrival, and the instructions did not allow it to be turned on. The host was very responsive and got someone to come and fix it, although the towel racks were still not heated after.
To be fair, the place itself is clean and livable. Good coffee just downstairs and easy walking to all major attractions.
Note that if you’re not being charged the cleaning fee, expect to be required to take out the trash yourself.