This is a lovely flat - bright, airy, spacious and very very comfortable. The owners have clearly put lots of thought and effort into making this a comfortable and welcoming stay. Lots of books, dvd’s, toiletries, extra towels, face masks and hand sanitiser. They have even left a box of cables in case you forget your chargers. The location is excellent …. really close to haymarket station but in a quiet street with parking available directly behind the building.
Unfortunately we had a horrible check in experience. Keys were missing from the lock box. We contacted Guest ready who manage the property but they were not easy to deal with. No one came to help, we were left on the doorstep (in the cold and the dark) until we photographed the empty lockbox and managed to email the pictures to them. They made it clear that, if we wanted to access the property, we would have to get across town to pick up the spare keys. Travelling 1.7 miles might not seem like a lot but with no available taxis and in the dark it took us hours. By the time we actually gained access to the flat, it was hours later and our plans for the evening were in ruins. Totally spoiled the break for us, the £10 Guestready refunded us by way of compensation didn’t really help.
We appreciate things can go wrong but in our previous experience and the experience of our friends, the owners/ managers normally sweep in and resolve any issue quickly. This was the very opposite of our experience here. Guestready took no ownership and dumped resolution on us. It’s such a shame, this is a property we would have stayed in again happily and would have recommended to friends and colleagues but we won’t be as long as Guest ready is managing the let. I would recommend not staying here if you have plans although if you don’t mind being messed around for hours on arrival then it’s lovely.