Very disappointing. Arrived at the apartment to find bedroom blinds broken (pieces of the blinds lying on the floor), sheets not fitting the beds properly, a completely broken laundry drying rack and un-replenished bathroom toiletries. The Wi-Fi would not work properly, meaning that my husband and I had to leave the apartment on several occasions to make work calls. Fortunately, Starbucks nearby has Wi-Fi that works.
I called the Altido call centre repeatedly and whilst the staff were polite, I received scripted, unhelpful responses.
I asked daily to speak to a member of the management team and I am still waiting for a response (almost 1 week later). I have been offered a mere 10% refund by way of compensation. This was offered via Airbnb messenger. I am still waiting for confirmation that this will be transferred. Communication has been extremely poor.
I would avoid booking Altido properties in the future.