Overall, we really enjoyed our stay. We were warmly welcomed upon arrival and given a helpful overview of the loft/how to work things. When we had a question about how something worked or needed further clarification, we received responses right away; the communication was very good in general. The little additions like complimentary beverages, shampoo/conditioner and shower gel, made it feel more like home. The location was great, too - quiet and a quick walk to the Royal Mile!