The check in process was extremely bad. We didn't get the code to get the key in advance and they don't pick up your WhatsApp calls despite they should know tourists normally don't have a local number to call.
I am not sure if the cleaner is under their company, but they left without putting the bed linen, toilet papers, and toiletries.
Worst still, before we checked out, someone open the door without knocking and put the clean bed linens for changing into the house. This is extremely unacceptable!