Ivy was wonderful and very responsive and the apartment was great. Very clean and cozy! The location of the apartment is perfect, a quick walk to the royal mile and other fun streets! The street that the apartment is actually on is a little rough and noisy at night but totally manageable. The staircase up to the is rundown but the actual apartment itself is exactly as pictured and we felt very safe. We loved our stay in Edinburgh so much and we will certainly be back!