When we entered Rhona's place it was immediately obvious that the cleaning was not OK. The floors were gritty, there was mould around the bath and the freezer was still full of food, worst of all was the smell. We found the place difficult to find, arriving late at night, it was down a dark alley and we weren't sure which keybox was the one we should use. When we communicated with Rhona we got no response. As a result we ended up having to find alternative accommodation, late at night and in the middle of the fringe, it had a significant impact on our short break.