Cluny met us at the flat when we arrived, and we were greeted with flowers, orange juice and milk. He showed us around the flat and we had no need to contact him further. My daughter is studying at the University of Edinburgh, so we were a very close walking distance to her flat and a few steps from the Royal Mile with pubs for dining and plenty of tourist attractions. The flat was very clean and comfortable for my husband, daughter and me and we would definitely recommend it to anyone. My daughter slept on the pullout sofa and commented about its comfort.