do not book with Altido. the worst experience ever and I've never had to give a bad review before. the toilet and shower were blocked and dirty and stank (dirty water was rising up) and when we called for help they weren't responsive. we had to get in touch with Airbnb directly to get this resolved as they told us the only option would be to stay at that apartment without a functioning toilet and shower. When we prodded for alternative options they said they'd look into it and call back but they never did and then stopped answering our calls (bear in mind this was also Christmas eve and we'd be stranded). they were inconsiderate and lacked compassion. we only got a refund because Airbnb intervened. would highly recommend to avoid this company - perhaps we got unlucky with our apartment but their customer service was unacceptable and appalling.