The key was kept in a damp rusty safe, which weakened the integrity of the key, which then snapped in the lock. The host sent a locksmith who did not leave a key for us to access the property. We therefore were unable to access the property and had to book a last minute hotel at serious expense. When informed, the host charged us for the situation that they had created. From seeing previous reviewers with key issues, I wish that we had not booked this property. I would not book this property again.