Bob was very helpful both prior to our stay, on arrival and even on departure as I had to extend my stay by an hour, which was no problem for him. He was very welcoming, as I was working over the weekend I was there it was so great to be welcomed by the basics of milk, tea, coffee etc. The flat was immaculate, towels, bed linen everything provided and in a great location for getting in to the city and exploring Stockbridge in the short time we had. Would thoroughly recommend.