Unfortunately we didn’t have a great start to our stay as we were waiting for over an hour to check in as, little known to us, the cleaner was still in cleaning the property until 4:15pm (baring in mind we were told we could check in at 3pm). There was no key left in the key safe so we were left standing outside for a whole hour. After phoning the company we booked through twice, we were promised a phone back to see what was happening (as we were left locked outside) however we didn’t get a call back so we had to phone a third for an update. By the time we go checked in the girl was still in cleaning the flat, but we weren’t waiting anymore so the poor girl had to finish cleaning around us. The cleanliness of the flat was standard. The bathroom shower was dirty and tiles need scrubbed as they were black in grime. I brought my own bubble bath hoping that I would relax in a lovely bath, but the bath appeared unclean with grubby marks so it put me off. The bathroom sink doesn’t have a plug either. Some dishes and cups that were in the cupboards had stains and lips marks from previous guests, so we spent a lot of time having to clean our own dishes. We were going to use the dishwasher in the kitchen but there were no dishwasher tablets there to use, which is a bit pointless. Between the 3 of us, unfortunately we didn’t have good nights sleep as the street noise from the flat was terrible, especially in the morning. We were getting waken up by bottles getting collected at 7am, sometimes earlier. The morning we were leaving, we were all woken up by scaffolders at around 6:30am to loud banging, knocking and talking from the scaffolders (not their fault) but we could have been notified by the company we booked with that workmen were going to be working around the property that morning. The rooms were really hot (no heating was on) and there was only one small fan in the property. I would say however that the flat was in a great location and the property is nice and modern and well equipped. There is still work that needs improved on and think communications could be better.