Firstly, we appreciated the quick responses from Ryan to resolve the issues we were having. Thankfully, we were able to salvage the rest of our day because of this. As an honest review, we arrived to stained sheets - which were clean, but a little off putting on arrival. They were also different than pictured. There were also no towels in our room on arrival so we had to retrieve them from the dryer after communication with Ryan (this appears to be an issue with a new cleaner who forgot - which we understand happens. The towels could definitely use an upgrade as they are very thin and rough. Other than that everything is as pictured and the amenities in the kitchen were appreciated. I do not believe any of the issues were intentional but are definitely areas that could use improvement.