The communication was excellent from the moment I made the booking. Clear directions on how to reach the property from various ports of entry to city as well as step-by-step instructions on how to access it. Views over Edinburgh from the apartment were more than welcoming but there were plenty little touches that made us feel at home straight away. I stayed with my young children and the apartment was secure and safe for them to move around easily. It is spacious and clean. There are a large number of good restaurants to choose from on the same street and amenities (rental car service, tram station, supermarket, taxi rank) are conveniently nearby. Our hosts were helpful and communicative throughout the stay and we have wonderful memories of our first visit to Edinburgh thanks to their efficiency and the comfort of the property.