I only had 2 complaints. This is on the 4th floor so be prepared to climb 80 steps. If you are traveling during warmer months the windows don’t open and there is no air conditioning. It was very clean and well stocked with what you need to have a pleasant stay. You are in the Heart of Edinburgh with an amazing view of the Castle. We were able to walk everywhere we wanted to go and there are easily accessible buses. Communication was fast and very easily understood. We loved our stay!