The house was dirty with hair and debris everywhere including dead bugs and food crumbs. The counters were sticky and the shower mildewed. The hot water and heat went out on the third day of our 8 day booking, because of a short in the boiler. This set off an alarm at 5 am and the company had no one on call to come help. They told us the owner was not responding. They were actually speaking to us from Portugal. So instead, the fire brigade showed up. They could do nothing and finally I found the fuse box and was able to switch the alarm off after over an hour. This was how we found that the boiler had tripped the fuse and we no longer were able to use the hot water or the heater. Although the company sent several repair men, they could do nothing. This caused us lost time on our expensive long planned vacation. We stayed as they promised to resolve the issue and we had my mother, who is 80years old and is having her last trip her to see her home and family and this was the only place in our budget close to where we wanted to be on the ground level. Since there was no heating we asked the Altido company for extra blankets because it was cold. They stated we would have to pay extra. After I lost patience about this (had been very patient until this point), they agreed to bring them and then never did though we called to repeatedly to beg for them. We got Airbnb involved and they were able to find us a place not quite where we wanted to be but with a lift. Still the Altido company refused to properly compensate me and only refunded $43 for 3.5 days of living without basic needs of heat and hot water. This could have been a great place to stay but this company chose to put profit before customer service. I also must say that the contact staff for the company were very understanding and tried to help but their hands were tied by management. I advise not staying with a property by this company because, if it is an unfixable problem, you will have to file a report with Airbnb for help and that is not what we want to be doing in vacation.