English & Chinese:
The most disappointing experience in Airbnb.
We got room #21. Checking in is easy, and the location is good. We quickly dropped our lugges and went for dinner.
The worst part came at night, when we came back to the room. We found out that the door is broken (the door closers' arm is detached); The door has no lockers (which means anyone could get in, even I could possibly crack the locks).
And most importantly, NO WATER FOR SHOWER!!! We spent more than half an hour to figure out that the shower is broken (the room and the bathroom floor is freezing cold!).
Even worse, when we contacted the hosts, we spent almost an hour to try all the buttons again!! The host just don't believe that the shower is broken and insisted to send a video to him via email! I personally felt offended. This is the most ridiculous situation I have ever had!
I requested to use the bathroom in a different room, but the host seems not interested to offer such assistance. No fix for the issue at the end of our stay.
The result is that we could not take a shower after a day of travelling. Ridiculous.
房间门的关闭器坏了，也不能锁，也很冷。半夜可以听见楼道里的邻居吵吵闹闹。最恶心的是浴室淋浴坏了没水，房东打字折腾了快一个小时，居然要求我们发视频证明我们按要求转了开关！！！就是不愿意让我们使用其它房间的淋浴间。
AirBNB之耻。