During my stay at Ken's we were fortunate enough not to encounter any complications mainly because everything was covered beforehand whether it be travel information or locating the flat. Ken was very flexible in terms of the check-in/check out times which was a very helpful as our flights didn't exactly coincide with the times. Ken was very informative and always just a text away. The apartment was just as expected and as described, it was also very clean and tidy. I would definitely choose Ken's again due to how well we were treated before and after our arrival and how friendly Ken was. 10/10!