Would not recommend to friends. - After a long travel day my husband and I checked in after the 3pm check in time looking forward to a much needed nap before going to get food. However, when we checked into Maureen's flat it was still unclean with dirty sheets and dirty towels on the bathroom floor. I immediately texted and emailed Maureen to let her know and express my disappointment, she was apologetic but when I asked her to remediate the issue by giving us very little compensation for a late check-in (more of a good faith thing she should have offered since this was not our fault and inconvenienced us), her tune turned hostile and snippy when I clearly was not in the wrong. I was offended by her responses and decided to not engage her but instead share with you all. There are many great places in Edinburgh and honestly I would rather go elsewhere to not have to deal with people like Maureen.