Excellent communication before we arrived, and while we didn't meet Lillian her husband Jim, who is really nice, gave us a warm welcome including suggestions for places to walk out to and enjoy. Particularly worth noting is the very generous spread of breakfast items we were provided with, meaning we had no need to go out and get anything. A small touch but a good one. The flat itself is lovely - very clean and homely - and the location is great, very convenient for all the sights.