We stayed in this apartment for three nights mid week in February. There were some great things about the apartment. The location is fantastic right on the royal mile. You really are so close to everything to explore all of this beautiful city. The apartment was very clean and the beds were very comfortable. There was lots of things you would need such as tea/coffee/milk which made the stay comfortable. The owners friend Michelle was available to help and support where needed and she really was brilliant to help with what you would need. She was so easy to contact and always got back to us straight away. However, we unfortunately experienced the following issues:
- on the first day of arrival we could not get in due to issues with the Yale key pad system. The owner had to give us a temporary code to get in. It was a new key pad system as the original door lock had been plastered over. On arriving back later that evening after dinner the new code we were given still did not work, luckily this was only about 9/10pm ish as if it was any later we could have been stuck outside if we couldn’t have got hold of anyone. A man from downstairs had to come and open the door with a great amount of force. Michelle and the neighbour worked so hard to ensure that we could lock the door that evening, it took her quite a while but we were very grateful for everything she did. That evening we had to have a rope tied around the door to be able to pull it open and a key to ensure we could safely lock the apartment during our stay.
- We got on average around 3 hours sleep per night. The people in the apartment above us had loud parties every night we stayed. We reported this to Michelle. She kindly contacted the landlord of the apartment above multiple times for us about these issues but unfortunately they continued. They would run around and shout/play loud music as well as shouting outside the door to the apartment. This went on each night until around 4am so if you don’t plan on staying out until the early mornings or have a young family with you I wouldn’t recommend booking this apartment due to the noise.
- The blinds in the living room would not pull down so therefore in the evenings there was a little less privacy as the living room looks out onto the main high street
We really appreciate the support that Michelle gave us throughout these difficulties, she really was amazing, as well as the resident neighbour who was so helpful and checking in on us and the noise issue, however we don’t feel we had an adequate stay for the price we paid. I contacted the owner directly about these issues, unfortunately I did not hear back from him.