This is a good property with a nice location. Though once we stayed there, the question we asked ourselves was if it’s better to choose Princes Street as a location to stay at. The apartment is well maintained and clean. There is no noise around and it’s a quiet lovely place. There are restaurants and public transportation access in walking distance. Be prepared to climb up 3 flights of stairs. There is no lift (we knew that and were prepared).
We are rating the experience low because of the mess-up at our check in time. We were promised a check in of 3 pm. The last message at 11.41 on the day of check in also confirmed that we would be able to check in at 3. However when we reached the property (after a 9 hrs flight, Heathrow immigration, cab from Heathrow to Kings cross and a 5 hours train journey to Edinburgh), we were told by the cleaning agency that the property wasn’t ready and it would take 3 more hours. The people at the property weren’t exactly helpful. We called the helpline number and were told we would be reimbursed £25 to have a coffee nearby. We were paying almost £450 per day for this place, and these £25 didn’t really matter. Very tired, we simply needed a place to rest! Multiple messages to Joanna never fetched a response. I called Airbnb who were also surprised at the state of affairs. They were helpful.
Finally when we got the keys around 6.30-7 pm, we were facing some difficulties using the keys. We again messaged Joanna but there was no response. All our messages that day had been ignored.
We finally were able to get in but the beginning of the entire vacation began on a very sour note.
Airbnb and ALTIDO both called the next day, were apologetic and offered to compensate.
Eventually we got a compensation from both ALTIDO and Airbnb. But we do all understand that vacations are around comfort, and not compensation!
I hope Joanna communicates better with the next guests. Delays can happen. Communication helps.