Not luxury and definitely not memory foam mattresses! The 2 beds in each room are two single beds pushed together, nothing in the gap or covering both to make them into a king size bed. Glenda informed me that they only use single sheets when I asked why the beds weren’t properly made up and told me that in 4 years no one has ever complained, I highly doubt that to be true. My friend and I had been very much looking forward to the memory foam mattresses that were described but instead got 2 very springy and very uneven single mattresses shoved together in each room and covered with a king blanket.
I have a memory foam mattress at home and it hasn’t a single spring inside. Not as advertised!!
The countertops in the kitchen were sticky, the toaster was full of crumbs, toothpaste spots on the mirrors in the bathroom, greasy forehead marks on the glass inside the living room. No shampoo in the bathrooms or soap for the clothes washer, the bags for the rubbish weren’t even put in the cans properly we had to do that ourselves. I have a cleaning business and I would fire an employee if they left any of my units the way we found the flat.
The lights in the stairwell to the unit were out and we had to use our phones while carrying luggage, dangerous.
No extra touches anywhere.
Mark did ask us to give it a nights sleep and see how we felt in the morning, if we weren’t happy he said he would refund us and just charge us for one night. We decided that as we only had 4 nights left we didn’t want to be packing and unpacking and moving while we had such limited time to see the sights however we weren’t happy. He never responded to me or tried to make us happy after that.
I feel with all the competition in Edinburgh Mark and Glenda will really need to step it up in order to justify the rates they ask.