I have never written a negative review about any holiday in my life but our experience at Hilary's was so bad that I feel compelled to! First of all Hilary was not there to greet us (fair enough as she had emailed us the day before that she was going to see a show, and told us that she hoped to be back by 2:30pm, which is the time that we arrived). As instructed we let ourselves in with her keypad and made our way up to the bedroom. We tried to make ourselves a cup of tea however there was no milk--not that big a deal but this wasn't resolved until the last night of the holiday, despite us informing Hilary on the first day. When Hilary arrived we came downstairs to meet her. She was not friendly from the get go, obviously not pleased that we were there before her, despite us being instructed to go on in. Mum tried to break the ice by joking about an unhelpful bus driver we had encountered on the way in who ignored us when we asked him about our stop--this seemed to irritate her all the more. Within five minutes Hilary had made comments like "it's normal practice for people to check in at three but here you are." Mum, trying to smooth over the awkwardness and make conversation again, remarked that Hilary's dog was nice natured and that she was usually quite scared of dogs, to which Hilary replied "can't understand why you booked with me if that's the case." How cutting! Mum attempted one last polite conversation starter, asking what Aurthurs Seat was (meaning the historical significance), to which Hilary bluntly replied "it's a hill." Talk about stating the obvious! Charming! Before we left for town she enquired what time we wanted breakfast at, so we said around 9:30am. Hilary replied that this was quite late to which replied we were on holidays and don't usually keep to a tight schedule for breakfast. The next morning we were less than ten minutes behind schedule when Hillary shouted up the stairs "just to warn you Shannon I will be leaving at quarter past ten," in her usual sharp tone of voice. When we came down Hilary's opening line was "I have a life too you know." At this stage we had had enough of her rudeness and so mum told Hilary that we were finding her very unfriendly--Hilary didn't dispute this and immediately apologised, telling us that she had "a lot on"with the festival. Mum and I told her that this wasn't our fault and we felt it was very unfair. We explained to Hilary that we were so upset that we had looked at booking a flight home only it was too expensive! While she apologised she didn't seem genuinely concerned or remorseful. Breakfast was lovely, couldn't fault it, pity I couldn't say the same about the uncomfortable atmosphere! That evening after spending a full day in town...