We didn´t meet Laura personally, but she was always reachable whenever we needed her. She immediately refunded me some amount after some bulb broke out. The apartment was a bit far from the city, but it didn´t bother us. It is clean, it has a nice and practical kitchen. There is a supermarket just around the corner that caters our daily consumption. The bathroom is very clean. We had a very comfortable bed. In that room where we slept, should have more storing room for clothes; hanging cabinets or something. But we are very satisfied with our stay in Laura´s apartment.