We did not meet Trystan, but his brother helped us get settled in. The room we stayed in is one of a few in the flat one floor above the bar downstairs. It is straightforward and nothing fancy. It is a shared bathroom among all the rooms which might be rough if there are many people staying, but we never had an issue waiting.
Unfortunately, if you are looking for peace and quiet the music downstairs will be on until 1am. We were able to fall asleep because we were exhausted, but it was a distraction. The room is fairly cold, but with the heater it was more comfortable.
When leaving, there is a padlock to lock your individual door before leaving the flat. It was frustrating to find that others staying in the flat had left the front door and downstairs hallway doors both ajar most of the time, despite signs asking for them to be closed.
The room is probably best for a single individual with basic needs for a single night or two, as the increased cost for 2 could have afforded us a hotel with an en suite for a similar amount.
Overall, a straightforward stay and Trystan was very responsive to messages. We were unable to use this feature, but the discount at the bar downstairs is a nice perk if you choose to indulge!