Zoe was very kind and quick in communication. All the info we needed was there. The apartment is nice and has a wonderful fully equipped kitchen. It's about 20 minute walk to the Royal Mile. There were no adapters so we couldn't use our European plugs, but we bought one in a nearby store which was fine. Same for shampoo. One room was very small (didn't fit a suitcase), but the beds were very comfortable and it was really nice dark and quiet at night for a good night sleep.