Our host graciously greeted us upon arrival & showed us around. There's plenty of info available about the apartment workings. I would rate this apartment up with the best we've stayed in, everything you need, convenient to stores, castles, museums. Bonus? Edinburgh Castle is the view from the kitchen window and for cat lovers like us, it's a minute away from a cat cafe! Only complaint is the same minor one about many apartments-there's nowhere to plug in a hair dryer near a mirror so it would be helpful if one were provided. Again, tiny complaint, loved everything about this apartment and would absolutely come back on a subsequent trip to Edinburgh.