Charlie was very helpful when we had questions. the location couldn't be better for hitting tourist attractions nearby like the castle, Victoria St, St Giles Cathedral and loads of souvenir shops.
the space was clean, loads of extra towels and bedding. I would say the pull out sofa bed could be more comfortable but that is the general feeling with those types of beds anyway so be prepared to throw a duvet on top of the mattress for more padding.
as others have mentioned it's up a 4 flight spiral staircase (80 steps) and is a bit daunting with a large case.
we had a great stay. thank you Charlie.