This was, by far, the worst Airbnb I have stayed in. The apartment was very shabby & poorly maintained and the service from 'Janes Support Team' from the company Houst, was appalling.
I would advise Jane to rapidly change the company managing the apartment for her. There was huge list of problems, here is a few;
- There were number of problems with the apartment that we let people know of, when we arrived and found them (eg. broken fittings, lacking basic amenities etc.)
- These were basically ignored, and it was suggested I resource the flat myself and apply for the money back from them.
- Communication was largely irrelevant and failed to address issues or fulfill stated commitments.
- I actually managed to fix a few issues myself, to improve the quality of the stay and photographed and send through others for their reference.
- Then they unethically threatened to make a claim against us for an issue with the shower head, of which I had previously reported to them after finding it, (before even using it).
Excellent location. Unfortunately, the condition of the studio, the incompetent and unethical behaviour from Houst somewhat soured our trip. They are clearly trying to take a cut of the earnings without properly managing the property.
I would strongly advise landlords and renters to avoid this company.