Lyn is a very nice lady. When I checked-in she provided so many information of traveling in Edinburgh. The private bathroom is very clean and provides hot strong water. And the room completely looks as same as the picture on the website. The bed is comfortable as well. Unfortunately, since the weather is bad and the heater is automatically turn on in the morning and shut down at night so I felt a bit cold when I came back and after shower in the evening. But Lyn also asked me whether I need more quilts. In general, it is a worthy apartment for stay in Edinburgh. BTW Dex the dog is very lovely and energetic(but not pathetic)!