We were met by the delightful Marie - a friend of Lulu's- who showed us all we needed to know. A welcome pack from LuLu and the invitation to phone either her or Marie if we had any queries/problems was also reassuring and helpful. We (2 couples) loved the flat - homely, clean and warm - lack of TV was a bonus, although we did bring a radio. Beds really comfortable and shower that offered hot water and adequate pressure. There was also ample space to hang our clothes in both rooms. This is not the place if you want high tech and modern. However, we would definitely go there again.