Joanna made us feel welcome. There was wine and a few goodies in the apartment when we arrived which was a nice touch. Much appreciated! The apartment was very spacious for our family of five. There are two bathrooms, one of which only has a sink and tub, but it was very useful to have the extra space to get ready! The shower in the other bathroom was great! As other guests have mentioned, do not let the exterior or the stairwell put you off! The apartment itself is old yes (character!), but nice and clean. our children are a bit older but I did notice 2 high chairs and bath toys in the bathroom. The location was great. We walked everywhere from the apartment to take in the sights around the historic parts of Edinburgh. There was a great coffe shop across the street (Bite Me) where we had breakfast every morning (we weren't there long enough to buy food and cook and our next location was via plane so we couldn't take extra food with us). Overall a great spot. Met our needs well and Joanna was super easy to communicate with.