The Flat itself was great - very clean, nice place to stay and in a good, calm location with plenty nearby in terms of cafes, pubs and bars etc. But the experience in terms of communicating with a 'support team' rather than the host was not great. The questions asked initially about us were not like any I had been asked when previously booking an Airbnb. And our check in and out times were reduced at both ends to allow a turnaround of the flat, which I spoke to them about. We then had the cleaner arriving earlier than the agreed time on day of checkout telling us we were supposed to leave. So overall the stay was not hassle free and we have the feeling that we were welcome and that the place was our home for 3 nights, which is part of what you pay for.