Booked this flat from the 3rd to the 6th July for my birthday, when I got there, the flat was double booked, it was already with people inside. They are very strict with the textes about the house rules, but when I contacted them ( nick support team which changed name for James 1 day before we go ) in regards to this, all I got was " is double booked, you better call airbnb" which to be fair didn't do anything for me as well. Had been 3 hours in the rain waiting for a call back or to be relocated and nothing. I had to be calling them about 4 times and no one relocated me. After 3 hours I had to book an hotel out of my own money otherwise would have no place to stay. Until now, all airbnb have done was refund me the initial booking, I have spent a lot more then I expected as I had every single meal out, and all that was out of my own pocket. my birthday morning I was calling airbnb instead of being enjoying my day and had to change all my holiday plans, nobody reinversed me for all the trouble caused.