The check in process was not clear to us and we were provided the wrong pick up address for the keys so that was definitely a negative to have to deal with after a day of traveling. We called the number provided and it took a bit to figure out with the respresentative what we needed and where we were supposed to go. Once they understood they updated the information quickly, however I still don't think the proper amount of details were provided. We were not made aware that the pick up spot for the keys was in an actual hotel about 5-7 minute walk away from the flat. That's all they needed to say but just an address and a code were provided. Be aware that you aren't dealing with an actual person but a larger company that runs this flat. I was not aware of that until after the booking.
Few other things to note:
-There is no light in the entrance way which definitely made it feel a bit unsafe and you absolutely will need a light to unlock the door if you come back at night
- There are 3 locks on the door and the keys are not labeled so can be a bit of a challenge to get in
- There was no drying rack provided so after doing laundry our clothes unfortunately did not dry properly and had to be rewashed at our next location
- The bathroom is basically just one big shower so be aware everything will get wet
- The location of this flat is definitely the star, walkable to the train station and all sites really. It made everything worth it to be in such a central location.