we had to wait an hour or so upon arrival to get the keys. We didn't have cell service (our fault) and only communicated after borrowing a cell phone from a stranger at a nearby pub.
The fact that the flat had 5 flights of stairs to climb (with heavy suitcases) should have been mentioned in the description. Also, the flat does not comfortably accommodate 3 adults. My 6'2" son ended up on a flimsy cot for our 2 night stay. Noisy street traffic. A plus was a washer/dryer. Didn't care for beach towels as our towels.