As I did not stay at the premises, how can I honestly comment on how my stay was.
I was disappointed with the fact they failed to contact me in relation to changing my dates due to Covid-19, despite numerous emails and calls. Subsequently I paid in full for a property I did not step foot in.
While I understand that obviously the Covid-19/Corona virus was not of their making and they are running a business, I thought the lack of a reply or a phone call given the circumstances was extremely discourteous and unprofessional.