Hi Helen
I'm afraid to say I have found the whole experience of renting your AirBnb property very disappointing. From the moment I first contacted you to say that because of a problem with Airbnb's online service I was unable to rebook your flat having previously cancelled a booking. I told you this in a message a month ago and said I would be asking my partner, Jemma, to book the property in her name but it was essentially for me. I did not think this was a difficult concept to grasp for a Host and expected from then on you would communicate with me but found the opposite to be the case. Jem though was flooded with messages from you (which she then passed on to me) to such an extent that I even wondered whether it was an algorithm sending the messages rather than a person. There seemed to be no way whereby I could be the first port of call over the booking and I felt that was very poor service. This continued throughout the weekend (Jem didn't even go to Edinburgh) and now in terms of feedback. I thought one of the selling points of AirBnb was that is was a more personal service, that could be tailored to the client, but it certainly didn't feel like it.
As for the flat itself I am afraid I found that disappointing as well. It was clean and fairly smart but we certainly didn't find it cosy or particularly comfortable. There were no curtains front or back, or netting or frosted glass which meant that you just had a choice between being fully shuttered up or in plain sight of the main passers by who went along the street. Had it been £200 a night rather than £300 I think I would have been reasonably happy but for what it was I thought it was extremely expensive.
Matt