Jill was very accomodating as I had a late arrival due to flight times. She made me feel at home immediately but also respectfully left me to sleep as it was late. Really appreciated this..the balance was just right. The room is exactly as pictured and very comfortable. Temperature was perfect and I had a lovely shower too. I can't comment on much else as I had such a brief overnight stay but I peeked in the lounge in the morning to see the castle view and it's fab. Perfect location for exploring Edinburgh if that's what you're after.