My husband and I stayed in this place for a week in April in order to be close by our son's apartment and we loved it! The flat itself is lovely: so tastefully decorated, so much space, so well equipped with everything (the kitchen was perfect) and such comfortable beds. The heating worked well, but the company apparently turns the heat off between customers, so I had my son go over and turn it on before we got there. I'm very picky about noise, but even though the front of the flat looks out on the street and is close to the busy Haymarket train station, the windows kept out most of the noise. The back of the flat looks out over backyards and private parking, so was super quiet. The area is perfect for trams and buses as well as for walking (about 20 minutes to Princes street as well as to Old Town). We appreciated being out of the more bustling parts of City center, but at the same time having them within walking distance. Communication was through text, but very fluid. If you have mobility issues, note that there is no elevator (the apartment is on the US second floor, European 1st floor) and the shower is inside a bathtub. Also note that locks and lockboxes are tricky--probably the only negative thing I would say about this place!