The property is in a great location and was clean. We ran into a few issues during our stay. The key to the unit was located offsite at a hotel several blocks away -- this made dropping off the key on our way to catch our flight inconvenient. Perhaps a closer drop-off point or a drop box? Furthermore, the house manual we were told would be available to answer our questions was nowhere to be found. These difficulties could have been overlooked, but the real issue was that the heat and hot water suddenly cut out on us on two separate occasions. The temperature outside was 4 C (40 F). Luckily, we have family that lives in Scotland, and they walked us through the emergency heat. The customer service agent responded quickly, but these are not the sort of problems one wants to discover in the middle of the night while on vacation.