When we first got Edinburgh we were told we couldn't check in till 3pm, even though check out was 11am. We were told we could leave our bags at their office. Which they charged us £5 per bag! The man in the office was awfully rude to us. They told us the apartment would be ready by 1pm. We called and went back in twice but they kept saying no its not ready. We weren't ever called for us to be able to check in, we just had to guess when it was ready.
The apartment is a lot smaller than the pictures. The window in the bathroom doesn't ever shut so it was absolutely freezing. The bath taps don't work. Only the shower which doesn't have very good pressure. There wasn't any cleaning products for the toilet left for us.
No amenities like sugar, oil, tea bags as stated there would be.
The location is good but the drunk people walking up and down the road in the night kept us all awake because the windows aren't very well insulated.
The WiFi kept dropping out. The sofa was like sitting on cardboard.
Unfortunately our stay wasn't great here, we had really been looking forward to it. Edinburgh itself is beautiful though!