Instruction that were given by Tom were excellent. He allowed us to drop our luggage off before check in, which we did then left for the apartment to be cleaned. Unfortunately when we arrived to check in apartment was not very warm as the heating was not on. A quick message to Tom and we were informed where & what to do. The apartment was perfect for the 3 of us although we could not find bedding for the sofabed, so 2 of us sleep together. The location is excellent & we would definitley recommend.