Ross was an excellent host. On the day of the booking he had an unforeseeable problem with the boiler in the property. He called and messaged me straight away to offer to book me alternative accommodation in central Edinburgh (or I preferred to cancel free of charge). I was sad not to be able to stay in his place, but in very little time he booked me 2 nights stay in an apart-hotel in central Edinburgh that was perfect for my needs. He really pulled out all the stops to make sure there was something suitable, and I am really grateful!