Mei was great. She met me at the flat with the keys, and had great communication through out. The flat is great value, great location - really nice area with good access to bars and shops. It was also very clean and spacious, with fresh bedding and towels provided. All kitchen utensils and cleaning products were also available. Check in and out was easy. Would recommended to anyone staying in Edinburgh. It is a bit of a walk into the city centre, but still close enough to feel central, with very good access to buses and taxis. Zero complaints!