The booking was for my wife alone. Tessa had informed us, well in advance, that, unfortunately, she would be away during most of our stay. However, she had arranged for a friend to deal with all meet-and-greet and any other matters. This went perfectly; and my wife also met Tessa, briefly, on her last day. The accommodation is excellent and as described. There is plenty of attention to detail and you feel as though especial care is being taken of you. We would recommend without reserve.