The communication throughout the whole process was excellent and Haroon was always very polite.
Check in was easy.
Walking into the property, it was more than expected. Very large and the decor was of a high standard. There was a slight damp smell, but we became accustomed to this very quickly and could have been due to the property being vacant or due to the age of the building.
On the last night of our stay our trip was spoilt by bed bugs in two of the bedrooms. We notified the owner who apologised and gave a 15% refund, which we did not find to be suitable and disputed this as it completely ruined the last night and created work when we got home to ensure we did not take any back to our own properties.
The bed bugs were denied by ownership on several occasions and it wasn't until I got a pest control company to identify the photos that we had taken, that it was admitted.
Check out was also very easy and communication was easy although the owner was not concerned with rectifying our unhappiness over the bed bugs.