I never met Keith in person, but he always got back to me right away, and the check-in process was hassle-free. The apartment appeared exactly as it does in the pictures - both elegant and cozy. There was a helpful handbook on the coffee table with useful information such as restaurant recommendations. The neighborhood was perfect as it was quiet but steps away from St. Andrew's Square, which was especially lovely at Christmas time with the Christmas market and ice skating rink. I would definitely stay here again.