While the flat itself was clean, comfortable, and in a good location, there was no hot water our entire stay. The hot water switch was turned on the entire time, but we never had hot water. We messaged the host in the night hoping for a response on the morning so we could all shower, but we never got a response. Because of that, we also weren’t able to wash our dishes before leaving. I also contacted the host when we first booked to see if he could help with local recommendations for golfing without needing to rent a car — i.e. close enough courses that we could taxi or train to, and his response was essentially, I don’t know, just rent a car. Not exactly helpful. We have stayed in many Airbnb’s and have some really lovely hosts who have expressed great hospitality. This was impersonal and unhelpful. And the lack of hot water made for an unpleasant stay.