This AirBnB is managed by a company rather than the owner. Unfortunately, I feel like this corporate approach meant the experience was not up to the usual standard.
Firstly, several items were missing/inadequate: there was no toilet brush, dish rack, or detergent, the bottles of hand & dish soap were near empty, and the pan was so rusted it was unusable. I don't think it's unreasonable to expect these items, and they've been standard fare at every other AirBnB I've stayed in.
Secondly, communication was frustrating as when I messaged the property manager about these issues, they told me they would consult with their team. I didn't recieve a reply for 4 days after that until I messaged them again, at which point they told me that none of these items would be provided.
Having said that, the flat was clean and well furnished, the heater worked well, and the Wi-fi was fast. The location is convenient with a Tesco superstore next door and city centre ~10 mins away by bus and ~20 mins away by foot.