Lisa was incredibly helpful, prepared and friendly. We had a wonderful experience staying in Edinburgh. She was there when we arrived, anticipated our needs and made arriving very simple. She provided a personal experience and knew the kinds of information we would need to make our stay enjoyable. The location was great, it was easy to walk and take public transportation all over the city. The neighborhood was pleasant and at the end of a quiet street. We would be more than happy to stay here again, Lisa made it a great experience.