We stayed here for 3 nights, as our first stop on a 6 week trip around Europe. The bed was super comfy, location was perfect, everything we wanted to see was in walking distance nearby and there were basics available in the kitchen for breakfast. We did not meet Lisa but Sophia was there to answer any questions we had and was very helpful when we arrived by showing a map and making recommendations. Sophia recommended the restaurant just around the corner, 'Howies' where we tried our first 'Haggis, Neeps & Tatties' - definitely a must try! We would stay here again. Thanks!!!