In general, a good location near the train station. Easy to walk to all attractions in Edinburgh city. Collecting the keys was a breeze. The office was open on Sunday when we return the keys. No elevators and we had to carry our bags up 2 levels, it was known before hand. The bathroom showerhead is a little hard to turn the knob for water control, other than that all appliances work well. We went during winter and the heating system is fantastic, and easy to operate.