This is the first negative review I’ve ever written in many years as a satisfied renter in Airbnb. This listing is a misrepresentation of the actual place. While the flat looked like the photos and was clean, the arrival and check in was bad. The neighborhood is sketchy, the building is in terrible condition and the entrance is filthy, damaged and depressing. The backyard was not mowed and there was a dirty old sofa on the sidewalk! Our taxi driver said she would never leave her mum in such a place. I cancelled this reservation with Airbnb by phone with a person in Customer
Service, got confirmation by email from Brian’s team and am filing a complaint. I was told Airbnb is not responsible for the condition of common spaces such as an entrance or back yard. A building owner should take better care of the building and the surroundings— not only for Airbnb guests to feel welcomed but clearly for the safety and well being of the people who live there in the other flats. Additionally the platform can do better for travelers who are paying for a welcoming accommodation in a safe area. Photos attached for reference.