Sarah’s place was exactly the way it’s described in her listing! Not only was it extremely clean, it was close to many restaurants and activities. It also was conveniently located across from a public parking lot, which was tremendously helpful, as we rented a car for our holiday. The apartment was also very quiet, as it was located on the fourth floor away from street noise.
We only had one issue while staying with Sarah… we lost hot water & heat over our stay, so our second night there was very uncomfortable. We reached out to Sarah to inform her of the issue and while she responded promptly to our request, we were disappointed by her response to the issue.
Instead of offering one of her other units or offering to pay for a room at a local hotel for the night, she simply said, I’m sorry there isn’t anything I can do, as the building doesn’t have a property manager. Despite this, Sarah did honor our request for a refund and promptly refund a night stay the next day.