We booked this property for a weekend with friends.
The good:
The location is excellent with lots of bars and restaurants nearby.
The beds were clean and comfortable.
The bad:
The twin room is on the stair wall and during our stay there was a lot of noise in the early hours with people shouting in the stair. I appreciate this isn’t something the host can control.
We were given the wrong code for the key box. I messaged the host full details including the code I was using and a detailed description of the location of the box. They replied within the SLA of 1 hour by asking if I had gained entry. I was then asked to send a picture of the box (which I couldn’t as I had to pick friends up from airport). Over an hour after I contacted them, I was sent a different key box code and no apology for their error despite being sent a screenshot of the code provided. This could’ve been fixed earlier had they responded to the information in the first message rather than ask if I had managed to get in.
I note that the host bio has been updated since I booked and is now reflective of the fact this is hosted by a company rather than an individual who ‘lives round the corner’ and ‘never leaves Stockbridge’. The company website suggests they manage over 40 properties - including this one. We would not have booked this property had we known this was the case.