Karen is very responsive. The location of the apartment was very convenient to the major sights (including Arthur's Seat and Cadenhead's Whiskey Shop in one direction and the castle in the other). It is very easy to walk from the train station to the apartment. The stairs to the apartment were a not an issue for my family, including my two children under the age of 10. Great value for a two bedroom apartment in October. The photos were slightly nicer than the actual apartment; that said, the apartment is still good quality and the apartment worked out well. Many thanks.