Wendy was very busy with serious personal circumstances, which may have contributed to her apologising for being "abrupt and quite frankly rude". Most amenities weren't there at all.
The host often left the front door unlocked or open and I felt I had to keep checking my belongings.
The host did not want to turn the heating on often or oven to be used, and I ended up getting a fever due to lack of heating. The host and I never used the living room because in Host's words "it's freezing in there", and there was no TV. The host suggested I sleep in a sleeping bag. She often cooked or turned the washing machine on in late hours - ie used a blender at 2am - Guest bedroom is next door to the kitchen so sometimes it was impossible to sleep.
The location and flat are nice, but sincerely not as described at all.
I sent the official floor plan to AirBnB and the situation explained but they asked for an extra fee to check out early, even after seeing evidence of a fraudulent listing.