No hot water. Airbnb was great but the host (call center) was horrible. Day one I told them there was no heat nor hot water. They sent a link how to use the thermostat. Day 2 I made sure they understood both systems were down because they both use the boiler. They sent me plumbing instructions. By this time I’ve communicated with four different people. The next person read to me the notes in her system that we’re made before we checked in; a part was on order to fix the boiler. They knew before we checked in yet spent days making it sound like we didn’t know how to operate the house. We stayed 5 nights without hot water. The host only agreed to give a 25% refund. Airbnb gave us a much larger refund. The location was great and by day 3 we were already half way through our stay so we didn’t move but Airbnb was ready to do so. Airbnb was great but Altido doesn’t function like a normal host rather a disconnected call center. I will avoid them at all cost in the future.