Cancelled at 10.30am for a 4pm check in due to a leak. Previous reviews would suggest this isn't the first time this accommodation has been cancelled at short notice. Full refund sent late the following day, but rotten start to holiday. Thankfully we were able to book alternative accommodation after a bit of a scramble, but this was extremely stressful. We had booked and paid for parking and activities close to the property, so needed something nearby, and new booking cost more than the original.
Have rated all categories at 3/5 stars as unable to comment on the property itself. Have rated one star for check in and one star overall due to short notice cancellation.
Bear in mind that if I had cancelled the booking at that stage I would have lost some of the payment I had made.
As it stands, I am out of pocket due to the increased cost of alternative accommodation and started what should have been a relaxing family break stressed out.
Despite the high review scores and superhost status, I should have paid heed to the previous accounts of short notice cancellations.