The communication was great and Mario checked in regularly (you don't actually meet him). I wasn't overly keen on the neighbourhood but its proximity to the centre is very good. There are groceries available nearby and restaurants. We might have been unlucky with noise levels, we could hear music blasting late and early across the street and the couple upstairs 'making out' at 3.30am (woken up by it!!) I'm sure it's not like that all the time. The apartment had everything we could need for a comfortable stay And we would recommend it to other prospective visitors.