The flat is lovely and location is great for getting around to many of the sites we wanted to see. Communication was prompt, but addressing a simple request was not. I was also put off by the automated message informing me the day before check out that all linens needed to be stripped off the beds AND we paid £135 cleaning fee. If I would have know I would have to do part of the housekeeping and pay £135 I would have passed on this flat.