Nikki was not there during our stay; however, her communication and directions were easy to follow. You could not ask for a better location - walking distance to everything! The flat was clean and the view from the back window was gorgeous! The stairs are a challenge with a big suitcase (but you only have to do it once); however, if you are not able to walk 4 flights of stairs this is not the place for you. The bedroom is a bit small, but the location more than makes up for that!