We had communication the day before giving us the key safe code and directing us to the instructions which were sent previously . We arrived in New Year’s Day as planned only to find that there was no key in the key safe . We tried getting in touch with the host but had no luck. We had to get Airbnb involved and get a refund . We heard from the host an hour or so after the time of supposed entry to say that they were sorry that they would have to cancel the reservation . Miserable start to the New Year . This was a Christmas present to each other.