Victor was great. Very quick to respond, and quick to offer help with anything we needed. The kitchen was well equipped, and the place was very clean.
Location is excellent -- walking distance to plenty of attractions, with shops nearby. Two quibbles: the bedroom with the bunkbeds doesn't have a door, although it would be fine for children. Also, the flat could use some more comfortable seating in the living/dining room. But other than that it's great, and we would have no hesitation about staying there again.