We checked in to this hotel on 12/7/22 for a full 5 bedroom flat, and we’re assigned B, Flat 9.
When entering the flat, we were hit with a strong pungent smell of fish and curry. We found food residue in the fridge, microwave, and walls of the common area, water in the boiler, no toilet paper in two of the rooms, and an ironing table and iron plugged in.
We immediately notified the front desk, and we’re assured that someone was coming right up to clean. We left for dinner, and came back three hours later to find the room wasn’t cleaned, and the metal gate covering the front desk with no sign of 24 hour staff. I messaged our AirBnB host, Ben, and still after 48 hours, never received a response.
We went to the front desk that morning, and management told us the room was scheduled for a deep clean the morning before we checked in, and by the look of my images, it was clear that the room hadn’t been cleaned.
By far, the worst and only bad AirBnB experience we’ve ever had.