Helen was very warm and welcoming and on arrival gave us our key along with some useful bits of information about the buses etc. Edinburgh city centre was only about 15 mins by bus which was perfect for us. The room was very comfortable and had everything we needed and we really appreciated the welcome goodies, a very thoughtful touch. Helen left is to our own devices which is what we prefer but she was available on messages and we always got a speedy reply, we also had a mobile number in case needed. She sent a message to check that we were ok which is great. A lovely lady and wouldn’t hesitate to stay again if we were ever in Edinburgh. Thank you Helen!