The room was spacious and nice. The flat is shared so the cleaning depends on the other roommates you have at the time you arrive. Is well located just at the opposite of the Haymarket train station and also the Edinburgh bus and tram. If you have a lot of luggage is a little difficult to go up until the 3rd floor. With no so many light. The ideal is arrive and leave when still there is some sunlight. We didn't have any problem so we didn't contacted Ryan. But he sent us the instructions for the check in and check out. That were easy.