Patsy, Ann and John were all very friendly and helpful hosts and happy to answer any questions we had, check in and check out were smooth. The flat was lovely and nicely decorated. The furnishings were comfortable and the flat quickly got warm. Everything worked and we had no problems with any of the amenities. The location was very near the station and close to areas of interest and sights. The only downside of the location was it was noisier than we had expected in the evening.