Arrived at building and located the key box. Opened it and spent 10 minutes fiddling with the key to get it to work; there is a trick to it. It was raining quite hard.
Once in the unit, found the Internet/Wi-Fi didn't work in main sitting area of the home making planning activities and finding meal options difficult. The internet worked only just inside in the hallway and the bathroom (!!!!). Cable television didn't work at all -> picture on screen obscured/interrupted and instructions to get operational were not helpful. 4/5 Windows painted shut. Hot in unit when first arrived, so considered going to a hotel. Opened only window that worked and propped up with a cutting board from kitchen. Then went out to get coffee. Still raining, so concerned rain getting into unit. Returned and unit temp had improved so stayed.
Called "the owner" to get some help to resolve these issues. Surprised to find there is no actual person to contact. Told the “owner” is not even in Edinburgh and the property is “managed” Person on other end of the line sounded like a person from a call center with a script for responses. Discussed issues and were assured someone would come by next day to address. Asked for a 2nd set of keys as well. Next day came and went and we never saw anyone nor were contacted via phone about when person could meet and go over issues. Called number and person answering phone was apologetic and pledged to resolve the issues.
BNB Buddy wrote several email responses to my emails with concerns and unhappiness but did not solve the problems mentioned above. The one thing that did happen is some unknown person came by 3rd day when we were out and left a key just inside the entrance.
This unit has potential to be top-notch. Unit is clean with central location. It is also spacious and well-outfitted. Ample and nice amenities in kitchen and shower/water pressure worked fine.
I wouldn’t be writing this if things worked as promised as described in listing OR if BNB Buddy had bothered promptly to arrange a meeting with a service person to address concerns.
In summary, if you rent this place it is likely you will be on your own to deal with or figure out how to address any of these or other issues that arise.
For what it’s worth, I have never left a negative review and other than this, have only had pleasant experiences with other BNB accommodations I have rented. All of those had an actual person I could contact with questions or concerns.