Ryan was a fantastic host, great communication from booking right up to the stay including responding to a message once we had checked in. He appeared to take the issues reported very seriously, offering to have a lock smith come out asap so cannot fault the service provided by Ryan.
Unfortunately the flat itself did not live up to expectations. It appears a really fresh vibrant apartment in the images but that’s not the feeling we got from our stay. I made Ryan aware of all of these issues but just want to set expectations clearly for anyone looking to stay at this property anytime soon.
The room itself was spotless but the bedding and towels provided reeked of damp. We smelled it as soon as we walked in the room. We were there two nights and the bedding and towels from someone who had checked out the day we arrived sat wet in the washing machine throughout the duration of the stay, which explains the foul damp smell.
The kitchenette was clean but unfortunately the bathroom was in a bad way. The sink was cracked and incredibly dirty considering a cleaner had been in the day of our arrival. Some of the floor tiles were cracked and loose and there was a lot of black mould built up around the shower area. At £115 a night with fees this is a damn sight cheaper than the hotels in the area that were £200/£300 a night but the flat is in desperate need of some TLC. It doesn’t state it on the listing but I’m assuming the room we were in used to be the flat living room area as this has a mottled glass window which offered very little privacy and when the others staying in the flat came in at various hours in the morning and turned the light in the hallway on, it lit the room right up. Ryan did make me aware that the property was being cleaned by a third party whilst he was busy with the fringe festival and that he was aware the flat wasn’t up to his usual standards.