We came to Altido’s office at the agreed time to pick up our keys and no one was there. We called the helpline and were spoken to very rudely and told we had to wait on the street indefinitely for someone to come with the keys. We waited over an hour and were verbally abused by staff on the phone. Altido acknowledged that they had caused the issue but provided no compensation even though we were unable to access the property for some of the time we had paid for it. DO NOT USE ALTIDO.