Assean is incredible attentive and helpful, he goes out of his way to make sure you can find the room/ won't have any difficulties. I arrived late and initially couldn't get in as I had trouble using the key safe, Assean was super responsive and sent me a video to help too!
The decor is nice, the room is excellent value and train station right next door, and great coffee downstairs. If you are a light sleeper there is quite a lot of road noise (buses etc) but he kindly provides ear plugs (and shortbread) which help.