We experienced multiple issues upon arrival and ended up canceling our stay.
Despite messaging with the host/support team for 3+ hours about lack of heating, ceiling leaks, and a broken window shutter, the only responses received were: (1) a YouTube tutorial on how we, the guests, should reset the boiler presser to fix the broken heat, (2) when that didn’t help, the response was to try turning a different dial. No offer of in-person assistance was made, even when we made it clear we had an elderly member of our group who could not remain in the cold and we would need to leave if it was not resolved soon.
I would recommend confirming the status of the heating before booking a stay here. There is an info sheet about the boiler on the entry table, so it must be a recurring problem.