While we didn't meet Rachel, she was a fabulous remote host -- communicating through the site as well as through a comprehensive and well-thought out binder of instructions and recommendations. The flat itself was impeccably tidy with warm, colorful, and whimsical touches -- including two lovely tapestries and a fabulous peacock needlepoint! It was a very cozy and peaceful place to stay, conveniently located near buses, a park, restaurants, pubs, cafes, grocery stores, even a pretty rad comic/record shop (be sure to check out Elvis Shakespeare, while in the area).