The flat itself in terms of location and space is wonderful. It’s about a 30 minute walk to Princes St. and has a shopping square with several grocery stores a 5 minute walk away. It’s comfortably spacious and the views from the flat are really great since you’re on the top floor, you get an obstructed view of the city.
My boyfriend and I felt that the pictures of the listing were misleading to what the BnB looked like when we actually got there. Small things like certain furnishings were different/absent. Many of the amenities we specifically chose this BnB for, such as a full kitchen with certain cooking appliances/utensils, were not present when we actually stayed there even though there were pictures clearly displaying or even highlighting them.
Communication with the host was fairly poor. You don’t ever get to directly message Diego, you talk to a “support team”. We had a few questions/issues in the beginning of our stay and it felt like we were talking to different people each time we contacted them as they wouldn’t fully answer our questions. The response time is listed as 1 hour, however when we had questions about our stay or difficulty getting the full address for travel documents, we waited days, with the longest wait time being a week for a direct response.
Our first few nights there, we struggled with the heating system as it was locked by a passcode the host had. Even though the support team insisted it was kept at 22.5°C, the temperature reading fluctuated between 27-29°C at night. As someone from California, even I found it incredibly uncomfortable, especially when trying to sleep. Opening windows wasn’t an option either as the few times we did try that, we’d quickly get wasps inside the flat.
Overall, the flat was very nice. The views and its location are the best things about it. However, our experience with the host was not the greatest and dampened the experience.