We were very comfortable in the flat. Everything we needed was there and more! We would recommend the flat to others without hesitation. The only thing I would highlight is that the lane to the flat, although short, is very steep. My 78 year old mother struggled getting to and from it. The option to leave luggage at the office until check in time was a huge help. We had to get taxis a couple of times and found that we could easily get ones from Parliament Square which is just around the corner. Although this property is in a busy area there was no noise that we heard. Helpful and fast communication was also a big plus. Thank you!