Let’s start with the negatives.
I’m not sure who owns this place.. it says Colin, but the messages are from Margaret’s Support team, who are actually a call centre that don’t give a damn when issues arise. We were told before we arrived that there was a problem with the lights in the bathroom and that an electrician would need to come on the day we arrived, we were asked to either return the keys to the lock box (leaving us without keys and our personal belongings in a property with someone we don’t know) or stay in and let him in. We were told it would be between 2 & 6pm however by 6pm there was no sign, we messaged asking where he was and was told he’ll be there soon.. we are on holiday and don’t want to stay in for workmen.. this should be done before we arrived. We then got a call to ask us to let him in, we went outside the property and looked around for 5 mins until we found him and let him in, he told us that he had informed the “management company” that he would be late, however it was clearly deemed not important to let us know this. The light was fixed and he left. A Note was found in the property from the previous guest stating all the issues they had had and how they would be complaining, this was obviously concerning.. and also showed that they’d not cleaned the property fully. The sheets on the main bed were stained and not clean. There were no towels left in the main bedroom, only in the twin. We then had an issue with the Wi-Fi not working and nothing was done, despite messages to the “management company” to resolve it.. only vague, we’ll look into it. Then we Messaged with regards the intercom as it didn’t work. They did not give a damn about proactively trying to resolve it… in the end they told us go speak to Concierge yourself to get them to see if they can fix it. It shouldn’t be down to us to speak to people to fix things! Then they had the absolute cheek to ask us to sign for a New Bin in the property.. I’m sorry but we’re on holiday not here to sign for parcels and anyway, even if we had been.. the intercom didn’t work so wouldn’t have known.
There is mould round the bath and shower screen, the toilet randomly flushes itself, the sofas are ridiculously uncomfortable and clearly the seats have gone. The chest of drawers in the bathrooms are flimsy and falling apart.
The “management company” (who don’t make an effort to manage anything) are completely pointless and unhelpful, I think if they’d actually tried to do anything to resolve the issues then it wouldn’t have resorted in us going through Airbnb resolutions.
Positives… there was some.
Great location and nice and quiet, parking is a plus.
Looks nice in the pictures but with so many issues it’s really not worth the money and would not recommend until whomever the owner actually is, gets rid of the management company and takes an interest in looking after the property and the guest spending their hard earned money.