Gill was terrific. She was easily accessible via email, and she was very helpful when I needed to have an important letter delivered to Edinburgh before my arrival. She met us directly on time at 1300. There's a strict policy on arrival time (and not dropping luggage), but she was very polite to move it up from the published time to help us as we had just arrived at 730am. She offered to provide pointers on Edinburgh, and the wine and shortbread were a thoughtful addition to the rental. Thoroughly enjoyed the flat, location, and the host!