Sally was able to take our bags when we arrived from the airport before the 2pm check-in so we could go out and explore all day for our only day in town. She was warm and friendly, and even had a marked map for us on arrival to get to the Castle and the Christmas market! So wonderful. The room was so lovely, it almost felt like having our own apartment with the sitting area, fireplace, and the REALLY cozy beds! I didn't want to get out of bed! The shower was very nice and easy to operate and I appreciated the tea tree oil bath gel. My only regret is that we had more time to stay and explore.