The flat itself is generally well designed, in a good location and has some notable advantages for Edinburgh (mainly private parking). However, there were a number of problems relating to its general upkeep and cleanliness. These included: the buzzer not working, not being able to lock the front door without the key, no freezer section in the fridge, the coffee provided being considerably past best use, no salt and pepper, no paper kitchen towel, hairs on both mattresses, hairs on the kitchen worktop, dirty plates and cutlery, no lid on the kitchen bin, no hand towels, no mattress protector, dirty trainers and towels (which were not ours) in the washing machine, and dirty windows.