As soon as we walked into the door there was bad smell of urine from a cat or dog which we raised with the host but were sadly instantly met with scepticism. D did however agree to send his cleaner to investigate this further. After further inspection of the flat, we also noticed pet and human hair on our bed sheets and general uncleanliness and grime in areas like the kitchen. On arriving the cleaner agreed that there was a bad smell and attempted to clean it (it came from the hall rug) without any luck. The cleaner offered to change the sheets but we kindly declined as we at that point had made up our mind to potentially stay somewhere else.
Later the owner would go on to say the cleaner told him there was no bad smell in the flat at all, after she had admitted otherwise to us. After that we decided to stay somewhere else for certain and pursue a refund. Overall a perplexing experience, complaints were dismissed and not taken seriously.
Despite everything the flat itself is well situated in Dalry to a Lidl 2 minute walk away and an amazing Chinese just next door. There is paid parking around the corner and it’s a brisk 10 minute walk to Haymarket. The flat itself wasn’t really homely or even clean as mentioned above. As former locals to Edinburgh and the area, it is disappointing to see how people are being treated, making reasonable requests. D did communicate with us, even though poorly and his cleaner offered to clean the sheets so it’s 2 starts from us. Wouldn’t recommend staying there.