I didn't meet Edele on arrival because my in-laws got there first but from what they said she was very helpful. She has a lot of great information about the area written down as well.

The apartment was great--very big common rooms, lots of closet space and drawers, a tub in the main bathroom (we had two small children with us so this was a big plus!), ground floor (good for people with mobility issues or those dragging strollers in).

The only "con" was that the apartment had glass doors instead of windows, making it a challenge to ventilate as we didn't want our toddler running out the living room into the parking lot. Also, you would't (or we didn't feel comfortable) leaving the doors open at night as we were on the ground floor.