We were locked out of the apartment around 9:30pm on our first night in Edinburgh and the host provided no support to help us get back into the apartment - the door locked automatically on closing which we didn’t realize as we were shuttling our bags into the apartment initially. Given that it was fringe festival we were not able to find an alternative place to stay (all hotels were full) and so we had to crash on the floor of a friends apartment after wandering around trying to find a hotel that had vacancies. When we called the number of our hosts that night they said there was nothing they could do until the morning. Our fault for accidentally locking ourselves out, but was very poor communication and put us in a really tough position on our first night in Edinburgh.