Reeaz was super nice and incredibly helpful. He had a packet that listed great bars, restaurants, and cafes to visit as well as emergency contact info. He made us feel welcome and went out of his way to accomodate us. He also gave us a ride to the bus stop that took us to the airport which saved us time and expense. The room was small but that was not a big deal for us at all. The area is nice and a fairly short walk to the royal mile area, which was nice and convenient.