I booked this place for location for my family 3 kids and my dad age 80. It looked well presented with good relaxing space where kids could chill without getting under dads feet. Location walking distance from all main attractions. Check in was not as simple as should be. Did not get sent a code to get through door. The the property is described as third floor. It’s not it’s the first floor. Only realised this after carrying all cases up three flights. Communal hallway was pitch black. Once inside Actual property it was nicely presented and clean with good spacious rooms and well equipped kitchen for basics.
Unfortunately the tv was broken half screen did not work and looked like it was smashed before our arrival. Also the Wi-Fi did not connect. Both not ideal when you have 3 kids under 7 years old.
I contacted Altido who were very apologetic but did not do anything to address the situation. I was told they would send someone the next day.
There was no update and I only got one when I chased. To be told they had published the wrong password for Wi-Fi Amd was given the correct one and the tv was being ordered but would not be addressed for us.
In summary the flat is nicely presented and a good location but was seriously let down for my visit by two essentials when travelling with kids something that should have been addressed by the managing company that was not. There are lots of properties that are cheaper snd I suspect just as well equipped in Edinburgh. Shame because otherwise we would have given a better review.