We booked to stay for a short weekend break. Turned up on a Friday evening and the keys in the lockbox didn't look like the ones in the instructions and didn't work in the lock. Took hours to get a response from the hosts. They eventually had to put us up in a different apartment for the night which was a 2-bed (we booked a 3-bed appt) the property stank of dampness and mould from a very obvious previous leak. We had to wait till 2 pm the following day to receive the keys to our actual apartment. We finally got in and found the property much smaller than we thought. You were unable to close the toilet door the toilet was so small!! We went out, and on return the key broke in the lock. We had to hang around for hours while the hosts tried to get a locksmith. All in all a nightmare of a break. We spent more time trying to get in our apartment than actually staying in it!!! The worst bit is that when we asked for our money back their response was 10% off another stay !!!