My family and I were greeted on first day and made us feel very welcome. There was milk in the refrigerator and fresh fruit in the kitchen for us. The rooms were clean, the beds were soft and plenty of hot water. The gathering room for the family was very spacious and accommodating. The kids enjoyed the Wi-Fi connection. My wife and I are already discussing future plans on returning. This was definitely one of the best experiences my family and I had and would recommend this highly if you're going to Edinburgh.