Right throughout the process Ali was very helpful and friendly. He met me at the door when I arrived late evening and showed me round. I needed an extra bed, which was not readilly available, but Ali found a satisfactory solution. There was just that strong sense he wanted my experience to be positive. The flat itself was very clean and beautifully laid out. The location in the Toll Cross area of town was perfect. The only downside is that its in the basement of the building - with windows out to the garden - with a Japanese restaurant next door. The backdoor activities of the restaurant are off putting but once in the apartment it has no effect.