Susan and Bill were lovely! Ran into an issue with the hot water boiler and she and Bill had the service people out the next day, and didn't mind taking my slightly panicked call at 10PM - she had a spare heater ready and waiting. The flat itself is charming, located right at the border of the middle of things and Leith - there are endless food options, the Post Office is straight down the block, and the bus is a quick walk away. I will say that the flat is located upstairs, so if you're impaired in a way that makes climbing stairs hard for you then I would recommend you look elsewhere. With a full working kitchen, the flat was cozy, with living room, bedroom, bathroom, kitchen - and you can close off the rooms so you can isolate noises/smells if needed. Susan was very communicative and felt like I was talking to family. Would highly recommend especially for long term stays.