We had a really tough check in, with the instructions for the location of the lockbox not clear, and were stuck in the pouring rain for a full hour with absolutely no help from Pass the Keys. Upon figuring out where the keys were myself, we got in, which was a relief at that point, though entirely due to our own problem-solving. The flat itself is well laid out and clean, but doesn’t feel lived in—it’s not very homey, which makes it a functional place to crash, but not one we really relaxed in. We discovered the washing machine’s plug was, of all places, under the sink, and were subsequently disappointed when the washing machine stained our clothes, and we found what appeared to look like peeled paint (plastic fibres, perhaps?) in fragments on our clothes too. The washing machine also didn’t really spin our clothes, so for two weeks we had to manually wring out every article of clothing.
I would also be remiss if I didn’t advise you, if you ever need help at this Airbnb and have to call Pass the Keys, ask to speak with Lynsey Jenkins, or whoever will be managing for Pass the Keys in Edinburgh when you stay here. Otherwise you’ll wind up on the phone with someone not in the city who won’t be able to provide any meaningful assistance or support, and I wish I had known that when I was stuck in the rain trying to get into the building after 19 hours between two planes.