The room was clean and warm. We were provided with snacks and bottled water. The location was good— we could easily access the city center and airport by bus. Margaret was friendly in person.
HOWEVER, we were VERY DISAPPOINTED about her responsiveness. We asked her if we could leave our luggage in her house the next day two days before the check-in date (via both text and Airbnb message) AND WE NEVER GOT A REPLY! When we finally arrived at 6 pm on that day, Margaret was still unresponsive and kept us waiting outside the apartment for more than 15 minutes with heavy luggage and amid strong Scottish wind. We constantly called and sent her texts and messages on Airbnb, but received no response. We were so desperate that we decided to go to a cafe first. When we were about to arrive at the cafe, Margaret responded saying her husband was home waiting, and not until then that she told us the room number. (Without saying sorry!!) her husband was not very welcoming either, but explained the apartment pretty clearly.
Totally unbelievably terrible hospitality!
Objectively speaking, the value was okay — good location, good room and reasonable price, but don’t expect anything beyond these!