Firstly, I'd like to say the flat was perfect - light, airy, warm, spacious and clean. I was fairly pricey, at £265 per night, but there were 3 bedrooms and it was Christmas-time. The concierges were very friendly and accommodating, allowing us an early check-in.
Through no fault of Cottages,Com's own, the lift wasn't working, which normally wouldn't be a problem, seeing as the property was only on the first floor. However, my 88-yr-old father has extremely-restricted mobility and walks with 2 sticks, so this just made extra work for him. To add insult to injury, there was a young lady sitting on the stairs, who just refused to get up and move, even when she could see people coming up and down the stairs. Despite me telling her that my elderly father was coming back down the stairs with 2 sticks, she still refused to move. This made it very difficult for my father to pass. i have no idea what this was all about, but I hope she doesn't come back and do the same thing again to others.