Booked for employees as I do on a regular basis, I advised Chris via phone prior to arriving that they were workmen, working on a site nearby, all was fine, advised him that I wasn't sure of exact check-in time, but It would not be until later in evening before they get in, I even asked if he could consider renting to us longer term as we were working in area for a few months, where he said it didn't suit until after Christmas, again fine no problem, he then sent on self-check-in details with detailed pictures on how to access the property, again great, no problem...... then I received an unexpected phone call from him, before the men arrived, where I felt he was quite nasty, saying I didn't reply to him in relation to a check-in time? but we spoke of this on the phone and he then sent on the self checkin details? I was very shocked and quite upset afterwards, he seemed to completely forget our previous phone call? anyway a lesson learned, only communicate through Airbnb, property was great no problems.