This is what I submitted to Airbnb:
Unsafe environment. We arrived at the flat at abt 7:00pm. After retrieving codes and keys we went into the bldg. We punched the up elevator button and waited. When the elevator arrived the doors opened to show two people on the floor hunched over and explicit (not weed) drug paraphernalia on the floor. The two inhabitants scrambled the best they could to collect their things and beer but the elevator door closed again. This left us in the lobby after 34 hours of travel wondering, WTF? The doors did open back up and the two stumbled out past us, after hocking a lugie in the middle of the elevator floor. It was not lost on us, that this was happening inside the security of the bldg.) We were horrified and grossed out but squeezed in and went up to the flat. We went in sat for a few and tried to get Malcolm on the phone and text...bu alas he didn’t EVER respond. We sat there a bit in their shabby little place that we had paid way too much for and decided that it was not safe enough to send our teenage daughters outside of. We didn’t hear back from the owners and decided to start our vacation via booking.com in a better place. We cancelled our booking and left the place untouched. We requested a refund which they declined via the App(our only correspondence with them since the incident) and they didn’t even refund the cleaning fee, which is their policy apparently. We were taken in figuratively and not with hospitality this time and lost a huge chunk of our vacation money in the process. As we left for the next place the elevator down broke down. The call button went nowhere. Miraculously the doors open and we left that place behind.