Was not a great start to our stay when we got to the apartment and it had not been cleaned since the last guest, the host who is a letting agency, were very fast at getting a cleaner in to get this rectified. We had to leave the apartment for round about an hour cancelling dinner plans that had been made, was just a bit of a nightmare to be honest.
After we went back into the apartment, we had a look around and found this to be very far from a luxury apartment as advertised, very rough around the edges, toilet seat was broken, the tap for the bath absolutely disgusting with grime and mould, small holes in the bedroom wall, nearly every wall had marks on them, oven looked as if it had never actually been cleaned, only the door to give the illusion of a clean oven, unfortunately we had no choice to stay here as we had no where else to go at this moment in time otherwise. Had we somewhere else to go we would have cancelled and requested a full refund.
The letting agency were fast at responding, but they were very disappointing in regards to our complaints, we had to go through Airbnb.
I don’t usually complain, I know normally people see these things and go, aww bet they complain all the time , I know this as I do it, this is far from a luxury apartment for the money, can definitely get somewhere cleaner for the money spent on this.
Good points, very spacious with good amenities (even the oven) and free parking, very close to the city center, the hosts do respond fast and the bed was very comfortable.