I arrived at the apartment late on Thursday night having collected the keys from Appelation wines. The keys opened the front door but did not open the dark grey door on the first floor as described in the message from Rebecca. I also woke up the neighbours in apartment 4 and they could not open the door. I ended up having to book a more expensive hotel which I arrived at 12:00am. I spoke to Rebecca on the phone today and she denies that they keys did not work. I tried for 40 minutes with my colleague and so did the neighbours in flat 4. I was obviously in the correct building because not only did the keys open the front door of the building but the description of the flat door (colour, floor and location) were the same. Furthermore the neighbours in number 4 said that the host has used those keys before. They knew this because the keys say ‘Comely 4’ on them and they have had problems with people thinking that they were for their flat (number 4) before. I did not stay on the property and I think it is absurd that Rebecca is not refunding me.