Hi, there was excellent communication between Viv and her representative, Aga, before our stay. The instructions for gaining entry to the flat were easy to follow. The location of the flat was more central than we had imagined and so enabled us to spend all our time exploring Edinburgh. The flat was well appointed, with plenty of soft white towels and bedding. Luxurious soap and hand cream was also provided. We loved the jar of Scottish shortbread which had been left beside the tea and coffee. We had a brilliant stay and can certainly recommend these hosts and their accommodation.