My partner and I were very excited for this place as the host seemed interactive and helpful. The location is great and the condo is super cute, clean and comfortable.
Our issues, which brought the value of this condo down significantly, was extremely disappointing. Initially, we thought Rebecca was providing communication in a personalized way but long behold, they were automated.
We originally booked for the wrong dates, which we messaged Rebecca about as soon as we realized. With 3-4 weeks before our trip, we understood if Rebecca could not accommodate our changes dates and we would have booked elsewhere. However, she responded (1 of 2 personalized messages from her the whole time) saying that we could change the dates and to submit a request through air bnb (which we had already done). Realizing that the dates still had not been changed about 2 weeks before our trip, we tried contacting her three times to ensure the dates were changed and that we had somewhere to stay for the correct days, and she never responded. To our fault, we assumed everything had been sorted, as she already assured us it wasn’t a problem. 2 days before our stay with her, she messaged us saying that she had double booked us on the last night and basically just said sorry, and didn’t offer any alternate solutions. After trying to email and call Rebecca numerous times, we had to contact AirBnb to help us out. After a lot of waiting and uneasiness, AirBnb finally got ahold of her. Rebecca apparently said she had a place for us to stay for the night that was double booked. We were given absolutely no details of where this new place was and again, Rebecca went silent in the communication process. We tried calling twice, leaving her 2 messages on Airbnb as well, and voila! An automated message of check-in details was sent to me through thin air and not until the night before. The address was on the opposite side of town from where we were, and of course, as most reservations go - we were not able to check in until 3:00pm. She also required us to be out of the other place at 11:00am. This left us walking around with our luggage for 4 hours in a place we we had already made plans for the day. I’m sure many can imagine how infuriating this would be. We tried contacting Rebecca to see if we could check in early as this would have been the accommodating thing to do for our day and troubles.. She wouldn’t respond. Again, we called AirBnb and surprise, they were unable to get in touch with her as well. We ended up having to store our luggage at the train station for 3 hours which cost us 60.00 CAD, as well as cab there (20.00CAD). We got so annoyed we ended up booking a hotel so we knew we had a place to go to for the rest of the afternoon/ evening.
I am sure fellow travellers would see this frustrating, especially travelling in a foreign country - spending a ton of money already. Thankfully, AirBnb took it upon themselves to reimburse us for the cab and storage, and refunded us for a nights stay. We greatly appreciated this.
A note to anyone booking with Rebecca: be prepared that if you run in to ANY issues, Rebecca will not be accommodating in any way. A little unnerving if you ask me. Be aware as your time in Edinburgh may be compromised by atrocious communication, unanswered questions and possibly no place to stay.
Thank you AirBnb for all of your help through this disappointing experience and for trying to keep positive.