We use Airbnb rather than hotels when we travel as we book an Airbnb for specific amenities. Though the flat in this instance was nicely decorated and had a great location, the cost did not meet up with the amenities described. Of note: washer and dryer was not in working order, and no reference to this was given before our arrival, nor posted on the unit. We put laundry in to wash, and spent four hours trying to determine why the drum of the washer was not moving. Of course, water and soap were going in, but no agitation or spinning to remove the water. When the host was contacted we received the following message “we are in the process of waiting for someone to inspect it and repair or replace accordingly. Meanwhile we are very happy to pay for your washing at a local launderette whilst we get this fixed for you.”
We were left with saturated, soapy clothing that had to be hand rinsed in an attempt to get the soap out, and hung throughout the flat in an attempt to dry before packing. The clothing is now musty and still soapy as we could not wring out well enough to get dry.
The host was asked to coordinate laundry pickup as we are international travelers and do not know of nor have knowledge of launderettes in the area, even after searching. The host never contacted us back to coordinate or provide information. Not having access to an amenity we fully expected and planned for has severely impacted our travel. We packed five days of clothing for a 2 1/2 week trip, and booking the Airbnb with a washer and dryer was vital for our travel plans, as we needed to clean our clothing at specific stops along our journey.
We also had issues with the lock to the flat. Apparently it is a known issue that hasn’t been resolved. My partner spent 20 minutes one evening trying to unlock from outside with take away supper in hand, and we ended up having to have him slide the key under the door so that I could jiggle the lock and open from the inside after another 10 minutes of effort. We notified the host the next morning, and received a call advising us to jiggle the door knob, pull door, etc. As if we hadn’t tried that already…. So this resulted in stress of leaving the flat and being locked out if we both left for the day.
Add to all of the above, the bed is extremely hard and feels like you are sleeping on a board. The headboard is separated from the frame on one side, and we feared the bed would break.
The bathroom also has broken tiles, the jetted tub does not work, and the hot water is tepid.
We had high hopes for this Airbnb, and spent more per night than we normally would budget for. We were excited when we first entered because the first impression was that the flat was beautiful. Unfortunately, the flat is a faded beauty that has not been taken care of and did not meet the expectations of the listing, and we cannot recommend. Very disappointed.