The flat was in an excellent location and they answered any questions immediately. There were a few things that were not right, but I let them know and they said they would deal with them. If you want to check ahead of booking that they have been sorted, then these were the issues:
Kitchen door off hinges
Bathroom handle missing
Headboard in one of the bedrooms unstable
Not enough pans in the kitchen to cook with
Oven not working
TV difficult to use