We have not seen Milly during our stay, but she was ready to answer our questions. Guide to the appartment and how to get there was easy to understand and very helpful. Flat has great location, around 20 min walk to old town. Very nice Indian takeaway just downstairs. Flat itself is nice, situated in beautiful old building. Cold in winter months, but heating is quite effective (however, I do recommend to bring slippers). Bed in bedroom not very confortable, but couch very nice to sleep on. Overall, very nice accomodation for the price.