Amanda was very easy to communicate with and VERY accommodating for and early check in and to leave out bags in the flat after check out. Our flight wasn't until later in the day so she made it very convenient for us. The place is quite spacious with a separate living area, kitchen and bedroom which were all large. Plenty of closet space as well. The only appliance we used was the washer and that was great, but it is fully equipped. She left us some water, which we didn't take, and some tea cakes. She came over to meet us and help with the heat when we checked in and she is a lovely person. Highly recommended.