The whole flat needs TLC. To list a few things to look at:
The curtains in the lounge need a wash, they are stained. the mechanism to close the curtains is also broken. the cushions on the sofas are sad, they are molded to someone who has lived there for years. The lampshades are broken, multiple bulbs either don't work or are dim they are redundant. The bathroom toilet is temperamental, as you know the toilet broke whilst we were there but you couldn't get someone to look at it. I find it hard to believe in a big city. there was no further follow up, just your automated response, a little more tailored to acknowledging issues would be better. There is a light fitting in the bathroom that needs attention, it's currently set on strobe mode. around the toilet there are chips and chunks out the wall, where you've had work done and not patched up well. Also FYI, the bath position does not work with the shower as it's the side that you rest your back on. The slope makes an interesting shower. In the kitchen there is a real mix of crockery quantities, I think a lot of its broken and never replaced.
Externally the windows could do with a good clean and entering the property is like walking into a grubby cave as there are no lights.
This is all meant in a constructive way. the overall photos look great for a grand spacious place, but in reality it's a bit grubby and clearly issues have arisen since it was first posted. If you address all the above I think people would think they were getting a bargain.