Lily's check in instructions were EXCELLENT, with photos telling us exactly what to look for. Enormously helpful! The third floor walkup wasn't bad, but I wouldn't recommend it if you have bad knees or lots of heavy luggage. We loved the room with all the natural light, which is important every place we stay, but perhaps especially in Scotland. The room was clean and had an AMAZING amount of closet and storage space, and a very spacious bathroom with an enormous bathtub. What a great way to end the day with a hot soak. The bed was VERY comfortable which we appreciated after 24+ hours of traveling. The location was excellent, pretty quiet - especially with all the festivals going on - and Edinburgh is a very walkable city. Nearby coffee shops are always a plus. We'd definitely stay there again on a return visit to Edinburgh.