Could have been lovely, but unfortunately did not live up to the high scores & we were not impressed with the customer service.
Amazing location and beautiful decor. But…
We arrived to sick on the outside doorstep - not the properties fault of course, but off putting start. Maybe an omen 🤷‍♀️
We entered the property, a long dark corridor. Main light doesn’t work. It all looks lovely. However after having a look around, there’s no travel cot. Double checked messages and was assured that there would be one several times. With an 18 month old bad sleeper, this was a must (hence checked several times) Messaged the host to see if it was delayed. While waiting for a reply, I went to bath my baby before getting ready for dinner - no hot water. My husband spent over 1/2 hour following directions, but to no avail could not get any pressure on the boiler. Gave up, & got ready for dinner. I went to hang up some clothes, opened the wardrobe door to discover dirty towels screwed up, an empty bottle of wine and general rubbish thrown in.
Getting frustrated, we decided just to go out and wait for a response from the host. We went to shut the windows (open on arrival) to discover a front window was jammed open with the glass shattered and unable to shut - fab!
The host replied several hours later after dinner to explain that it was a Sunday and no one could drop off a travel cot & that they’d ‘forgotten’.
We had the most horrendous nights sleep with a fractious toddler, open broken window and now peeved off mood. We had been looking forward to a family break for months after our international holiday was cancelled.
The next day we contacted the host who wasn’t friendly or at all apologetic for the disappointing first night stay. She didn’t seem to care and fobbed it off to ‘management’. I thought it was a private host, not a company?!?
After several exchanges we received a refund for our first night, but the poor interest and response from the host hindered our stay so much that it really put a dampener on our break and feel we need to leave a poor review.
It was a great location, lovely decor, badly cleaned (dirt on the floor, thick dust on the surfaces, moldy windows - just a general unhygienic feel which is so important after the pandemic.)
We were gutted with our stay and just hope after our emails and comments that they improve this property to the gem it really could be. TLC & a bit of customer service training could turn this place around.