Would never book with host again.
Arrived to find no keys in the key safe. Tried to call the host - and she wouldn’t answer. After texting her she did not believe that there was no key. After a few minutes she then claimed that her cleaners gave us the key. Which they did not.
After feeling frustrated that she didn’t believe us, she finally gave us the spare key safe code. Upon opening the flat, we found that there were 2 people in the flat.
Tried calling the host again and she wouldn’t answer. I had text her to say there were people in the flat to which AGAIN she did not believe us until I sent her a photo of the people in the flat.
Claiming they had booked the flat at the same time the host prioritised them as they had booked for 2 nights (paying more) over our booking of only one night.
The host then offered us a second accommodation, 20 minutes walk from the original booking, which we reluctantly accepted. After waking 15 minutes, the host called to say she had made a mistake and that accommodation was not available. Leaving us stranded on the side of the road.
After trying to get in contact with her, she sent us a message saying Airbnb will now sort it and if we booked with her again she would do something ‘special’ as an apology.
Yet, we were still on the side of the road. With no accommodation and nearing our dinner reservation for our anniversary which had been booked months in advance.
Airbnb called to inform us we would get a refund for the room but that we would need to look on the site to find our own accommodation - which 1. We didn’t have time to do so and 2. Most in town we’re fully booked - shock.
After finding the first hotel room available and having to front the cost, we made it to a hotel with 30 minutes to get ready and to our anniversary dinner.
As you can imagine, it wasn’t the way we wanted to spend our anniversary.
It took over a week for Airbnb to repay us the extra cost of the hotel room, and to try and refund us the parking which the host said she would pay. However, she is not answering Airbnb calls or messages in regards to this issue.