I booked Chris's flat in April 2018 after long back and forth emails. his flat was booked for complete 23 nights with his acknowledgement that the main reason of my stay was going to be a surgery for my sister,
Chris did not inform me that there is construction work carried out right behind his flat which made our stay horrible. The construction was undertaken on daily bases which led to the deterioration of my sister's healing processdue to lack of rest and sleep, not only her but we all suffered the same (videos of the construction daily were taken- email me to see )
The construction people tried opening the windows on us twice and got us continuously scared and worried.
The day of our arrival the sheets in one of the rooms was full of hair!!! a complete shock and disgust(i have taken a video of the hairy sheets)
The host seemed to have trust issues with us being from middle east and kept asking to come check the flat every second day. We were shocked that his wife poped in the house without any prior notice and accused us of throwing sheets she her self left behind when she visited once to clean.
(We saw the sheets outside but we didnt do anything about them because we weren't sure who they belonged to so we didn't jeopardize taking them in) the wife rudely informs that she will send her husband to come and check the flat a day prior to ensure the flat is OK !!! She enforces a 60£ cash payment for cleaning upon checkout and it is no option!!!!!!!
***The mattress in the master room was uneven and so tiring for a suposed to be luxurious flat.
***The trash point is far from the place.
I hate posting negative things, rather i like to discuss with the host and seek solutions to issues i face but when i reached the host (Chris) he was very unfriendly and so aggressive hence instead of apologizing, helping out or compensating for the restless days we were encountering he rather started questioning me why and how and blah blah ( i have all messages on Airbnb).. He even ignored my last messages when i requested him nicely to ask his wife not to enter the house and invade our already restless days without apologizing.
I wanted to leave his place and move but being there with my sister's condition we couldn't.. We were set up.
I cant take credit away of the flat being well located, overall clean and well designed, spacious but with the construction disturbance, uncomfy beds, and on top the host's unhelpful attitude(to us in particular) i couldnt enjoy the the beauty of his place at all!
The host's unhelpfulness was the #1 reason to the awfulness of our stay.
I will make sure i pass my experience to everyone i know about the service.
Ps. The flat is left clean and neat and i also took a video and pictures with dates of how things were and how the flat was left because they might accuse us of something else.. Who knows