The location is great.However, the check in was not very good. We got there early and tried calling 4 times until we were able to get through. On the email we were told we would get the keys from the lockbox but then we’re told on the phone to get them from the office. We were told the flat was cleaned
We then proceeded to the office and they asked what we needed. We said we were picking up keys and they said they needed to check if it was clean (even though they said it already was) and there was a man there working on the flat, which we could reschedule so that worked for us.
In the flat it was generally clean but all the cups in the cupboard were dirty, there were crumbs in the kitchen and the table in the living room. My second pillow had a stain on it. The boiler was quite loud at night as well.
No one told us about the checkout process. So I emailed to ask what to do about the keys since we were checking out at 3:30am and no one would be at the desk at their office
They emailed back to say drop it at the office if I had picked it up that way.
I then asked again and they said we could drop it at the lockbox.
When we were dropping off the keys the woman had no clue about what flat we were at or anything about it really. I think communication could be better. Like I said the location is really good but the experience could have been better.