Professional and appropriate comms during booking. We were met by Pippa, who was lovely even though our plane was delayed. Perfect handover, showed us what we needed to know, was available for questions but didn’t overstay. Flat is gorgeous, we used it as a 2 bed and there is plenty of communal space still in the kitchen/diner. Definitely recommend closing the blinds and shutters at night, kept out most of the road noise, including a marching band (no joke!). It is up a lot of stairs so not suitable for those with limited mobility. Brilliant location, walking distance for everything. Thoughtful touches like herbal teas, and lovely relaxed decor. Have no hesitation in recommending, you’ll love it.