We checked in at the property to find that the property was filthy and hadnt been cleaned. I contacted the host who checked with his cleaners and advised me that they hadnt attended. The host issued a full refund but we had to wait for this to be returned to our bank and then find somewhere else in Edinburgh at 5pm on a friday evening. This was clear miscommunication between the host and his cleaners, but in fairness to the host he had no complaints and accepted full responsibility and accepted a refund to be processed.
Its ashame as the communication with the host throughout the booking was perfect and all the other reviews had stated how clean the property was etc.