We arrived in Edinburgh in the evening. All was well explained and we found the keys very easily.
The flat is beautiful, clean and warm (which was very appreciable in this cold winter !!).
We felt very safe, as there are lockers on the doors.
A lot of things were provided in the room, and also for breakfast.
The bed was super comfortable ! We loved it even though we even spent only one night.
We didnt see Maria or Lisa, but she responded very quickly to the messages, and we could leave our luggage in the living room on the second day, so that we didn't have to carry them with us during the day.
We recommend it 100% !