Anna and Eva were very helpful from the beginning even before check in. This place is a gem in Carrick Knowe. Very quiet and peaceful locality. The rooms were clean, all the kitchen utensils and appliances were available and it was very helpful since we were traveling with an infant. The private backyard garden was pretty cool to sit and have a coffee/drink with occasional visits from cats and foxes (they were very friendly though we didn’t go near to them). The hosts even arranged a high chair and travel cot for the baby without even asking and it was really helpful. Overall I would definitely recommend this place if you want to unplug and have a family time. I only wish if we had a good place for shopping groceries. The only better one nearby is Scot mid near Union Park. If you have a car, Tesco, Aldi, and Lidl are nearby.