Paul wasn't available to greet us but he left accurate instructions as to access to the apartment and milk, orange juice and snacks were left for us to enjoy. Whe we had a problem with the dishwasher the next day he immediately responded and came to help us. He is very genial and a good host. Location is perfect on the Royal Mile and although it is a busy thoroughfare inside the apartment was quiet. Stairs the apartment are challenging but they are part of the history of the building and for that reason you just need to be careful. All in all a great stay in a perfect apartment with modern conveniences and very comfortable beds.