Unfortunately, this was the least positive experience I've had at an AirBnb and I've stayed in many in various countries. We had 3 people on the booking and when we went to go to sleep, we realised that there was no bedding for the sofa bed. We asked Daniela where it was and she told us to look under the bed but there was just an empty box. Then she told us to look in a cupboard in the bathroom where we ended up finding all the bedding stuffed in a bag amongst random bits and bobs. We then got back to her to explain there were no pillow cases and no hand towel in the bathroom. She said her cleaner always leaves them and again I explained there were no pillow cases or a hand towel. Then she sent us a screen shot from her cleaner explaining that the cleaner doesn't leave a hand towel (which doesn't make sense since there is a hand towel holder and the cleaner left a bathmat) and that there are pillowcases. Once again I explained there are no pillowcases and we also found someone else's hair in the bed in the main room. We then had to make up the bed ourselves. While we of course don't usually mind doing this, we payed for a service. The room was extremely dusty, which left one of us having a bit of a reaction the whole time and the bathroom had little flies in there possibly from whatever was making the drain smell bad.
Daniela had asked for the cleaner to come the next day with pillowcases. She came late apparently due to traffic but the time that we were told she came to drop the pillowcases was incorrect. We know this because we were actually still outside the house at the time.
We were offered a bottle of wine as a gesture or apology of some sort, which we appreciated and enjoyed. However, we cannot deny this place was not up to par. You can tell this is jst one of many properties rented out specifically for AirBnb with what felt like not much care.
Despite all of this, we did appreciate the kind gesture and the instant communication from Daniela. We likely wouldn't stay here again but wish a better experience for any future guests.