Steve's place is clean with comfortable beds and bedding, but we did have some issues. We arrived about 8:00 p.m. after a long journey from California, looking forward to relaxing and having hot showers. We spent the evening trying to get the boiler to work. The instructions seemed a bit complicated to us, so we thought we might be doing something wrong. We finally called the number provided and two fellows arrived at 11:00 p.m. to fix the problem. They left at 11:30 saying there was a part needed that could only be provided by the gas company, therefore, they couldn't fix it. Two in our group took cold showers (the young people), but my husband and I couldn't bear to do that (Edinburgh is not exactly a warm place). There were also a few other issues in the apartment--there's a mat in front of the cooker covering an area of the floor that's missing a piece, one of the kitchen cabinet doors falls off when you open it, and the sliding glass doors are incredibly dirty. Steve was very responsive when I requested a refund 4 days ago, and he apologized for the inconvenience, but I haven't received a refund yet. I'm sure this issue will be resolved soon.