We met Douglas on check in and he was absolutely lovely, helpful, and friendly - very knowledgeable about the city and very passionate about providing a comfortable, thoughtful, and beautifully designed space. The apartment was wonderful - it had every amenity we needed (and then some - there was even a large assortment of spices for cooking!), was soooo comfortable, and it felt like home right away. Douglas shared some of his future design ideas with us and I can't wait to see what he comes up with, the design of the apartment is already spectacular. Would absolutely recommend!