Karen met me at the apartment, she was very welcoming and friendly and gave me a tour of the property before handing over the keys. The apartment was exactly as pictured and described in the listing and provided a great base for our party of four in Edinburgh. The central heating was easy to use and flat was nice and cosy, essential during the Scottish winter! The location is unbeatable and the views of the Castle and Grassmarket from the apartment are great! Highly recommended.