Karen was very helpful and allowed us to check in early to drop bags off which was a huge help. Karen was very friendly and offered lots of local knowledge As the other reviews say, the location was perfect to be in the middle of the city and the views of the castle are stunning. Was a little bit noisy at night but only when the clubs and bars were emptying at closing; nothing you wouldn't expect for such a central location! The flat was very clean and the rooms very spacious.