First ever bad experience on Airbnb. I wasn’t able to check in so I can’t speak on behalf of the interior. Upon check in we found the key and used as instructed, but the door never opened. Despite trying for 30-45 minutes to open the door, it became obvious that an additional lock was preventing the door from opening, which we didn’t have the key to. We tried calling the host with the Airbnb phone number provided, but our calls wouldn’t go through because the number wasn’t operational. We were forced to find a hotel at 1am to stay at instead. The next day the host seemed unapologetic and slightly defensive. Based on previous reviews, it seems that our experience may be an outlier.