Ok, so I know that this place has lot of great reviews, but what really matters is how an host can solve an issue and unfortunately in my specific case I have to say that customer service has been pretty much absent,but let's start from beginning...
I contacted the host days before my check-in to explain that I needed to have a quiet space to work from home,and a late check in.
In fact I reached the property around 8pm,plenty of time to make it ready. I collected the key from the locker (it's a self check-in) but i had issues trying to enter into the room, the key seemed to be stucked in the middle. I didn't want to make any damage so I called the number on my booking. Someone from a call center answered and told me that I had to to go to collect the keys at the shop 5 minutes away by car. I explained that i wasn't able to do it, but being told that is my problem then as it's a self check in policy and that they don't have anyone able to come and help me.
Somehow forcing the keys I was finally able to enter, but the nightmare was only at the beginning.. Oh dear lord. What a mess! The apartment had not been cleaned at all.The bed was not made up and was dirty, towels around, bathroom was a disaster, hair in the bath and no toiler paper left.
Bins full of rubbish. It was clear that they never cleaned it.
The only solution I had was to call airbnb and ask for assistance, luckily they sorted the issue out and I found a definitely better place.
Such a shame, the flat itself seems nice, but oh well Edinburgh it's full of better places.. Avoid at all cost!
If it hadn't been for my new host I wouldn't have been able to attend the online meeting I had that day, think twice before booking expecially if you have something important to do or you are expecting a good customer service and assistance!