Fiona was amazingly responsive. If I sent her an email or text, I had a response literally within minutes. I had difficulty setting up an account on Airbnb and she patiently waited for me to iron the wrinkles out of the process. The apartment is lovely - has all the amenities you'd want and the location is perfect for exploring Edinburgh - just a few minutes from the main shopping places and the castle. I'd work with Fiona again without reservation.