My husband and I stayed for 4 nights. The view from the flat was amazing.... I couldn't get enough of it. We didn't meet Maureen personally. We were on the 3rd floor (4 flights of stairs) so be prepared to lug your suitcase. The flat is very big; big enough for a family of four. There were supplies (plates, cups, towels, etc) but not enough toilet paper (good thing I brought a half a roll from home for emergency). There was a clothes washer and dryer within the same piece of equipment... be very careful--it gets really hot. Anyway, we enjoyed the castle very much!!