Gill was very responsive with any questions we had. The flat was clean and warm and a lovely place to stay for our family of 4 -2 adults and 2 teenagers. We used the kitchen quite a bit and it had everything we needed including teas and sugar! The area is a less busy part of the Royal Mile but still right in the heart of Old Town Edinburgh. A great place to stay. The only negative is the crazy staircase to the flat but the flat was worth the climb. Would stay again.