I booked this on behalf of my cousin who was staying in Edinburgh.
We didn't get to meet Gail, but the check-in and check-out with John was good and very smooth.
This is a lovely little 'tree-house' style room tucked away on a nice, quiet road. Lovely little features with a 'lounge' section of the room and a nice private bathroom.
One thing that annoyed my cousin however was a security light that would shine through the windows on its own accord (most likely triggered by animals) and would wake her up, multiple times during the night. I'd say the sensitivity needs adjusting most likely.