My mum and I were let down by another Airbnb with a broken boiler and had to move last minute. I messaged Callum to ask if we could check in that afternoon (it was about 4pm with a check-in of 5!) , he got back to me immediately and said it wasn't a problem and sent over an invite to complete the booking. He even offered to bring over some essentials like milk and sent a message to see if we were happy after checking in and the following morning. The apartment itself was gorgeous, lovely art work and everything you need to make your stay comfortable and homely. Great cafe on the corner and a lovely walk into town, couldn't ask for more!