There is no parking at all associated with the property, contrary to the "free parking located 10 minutes walk away" advertised. When we emailed the host about this, we received a message with parking suggestions, which were likewise inaccurate and ignored the fact that parking was wrongly advertised. We had to pay for parking located a 25-minute walk from the property.
The flat was also filthy: hair, crumbs, grease, dust, sticky glass rings and finger marks all over the place, and a headband on the floor, in spite of several automated emails advertising the COVID-19 safety of the flat. We complained immediately and were offered the option to have the cleaners come back right away, which was inconvenient because we were already in the flat with our things. A later email asking for a refund of cleaning fees was ignored.
We in fact had to clean areas of the flat we were going to use.
Communication overall was poor. We received daily emails with instructions about how we were to leave the property, each adding a different detail. We stripped the linen from the bed as requested, only to find a big stain on the duvet. Bad idea...
Overall the experience was against the ethos of Airbnb: informal communication with a personable host. This felt more like dealing with a bad letting agency.