There are many listings with brilliant, REAL people on AirBnb, but avoid this type company at all costs.
I would recommend anyone to stay away from this listing. I lost £550 for 2 nights in a mediocre flat, with noise all day and until well after 10 pm both nights...
I contacted, who I thought was Lindsey, and clearly mentioned that I was renting the place as I needed a quiet place to work for a month. I was repeatedly told to be quiet and respect neighbours which led me to believe that this was indeed a quiet place...
The noise coming from the neighbours upstairs, is UNBELIEVABLE. Banging all day long, adults shouting at each other, pieces of furniture being dragged, loud footsteps and all of this until well after 10 pm at night. And, there is ZERO noise insulation. The description at the time when I made my booking mentioned "cozy flat... in quiet neighbourhood" which is completely misleading, specifically with the warnings given by the company when enquiring about the place.
This property is unfit for renting on a platform like AirBnb because of above mentioned noise issues. Sadly, this is only half the problem and I would have left an ok review should the host have chosen to step in and have the decency to acknowledge my concerns. Because I was left with no support (all I recieved was a couple of short, meaningless messages through the Airbnb platform, not even a phone call) and it was made very clear to me that all what mattered was the money I had lost to this faceless company.
There was 4 major failures in communication during and after this stay:
1 - The company said that the "building manager" would contact me which they never did. In retrospect, I am pretty sure that there was no such person.
2 - I asked for how much I would be charged if I cancelled from a specific point and was never granted the courtesy of receiving a response to this and had to find out upon being charged £550 for 2 nights in the most appalling conditions in a below average flat.
3 - I asked this company to give me instructions on how to check out as I did not want to spend one more minute in this dreadful place. They never did, and I had to guess my way out. I had to struggle with the "lock box" (same struggle on the way in btw) to get the keys in and make sure that it was locked. A good 20 min struggle under the rain and wind to get the box to close. WHY WOULD ANY HOSPITALITY BUSINESS NOT GIVE INSTRUCTIONS ON CHECKING OUT WHEN REQUESTED?
4- I asked AirBnb to help mediate with the situation and they did not bother replying to them either
Aboslutely no human interaction whatsoever, no care, no remorse, no after thoughts. Just your money, right here, right now.