This place is great! I didn't get a chance to meet him as my friend came to pick up the keys, but Terry helped her with her very heavy suitcase up a few flights of stairs. The location is absolutely unbeatable, right at the top of Grassmarket. It's perfectly fitted up, and they left us some little snacks and things. It's a great deal for a great apartment--perfect for two or maybe three if one person doesn't mind the couch. Terry was also really quick to respond to the one problem we had (not a big one) with the DVD player/TV. The only strange thing is it's a little bit difficult to find as it's not off the main hall. And you have to go outside momentarily to get to it. But otherwise, everything was perfect. Thanks for a great stay!