Our experience got off to a bad start on arrival. The keysafe had been changed but we were instructed to use original
keysafe displaying combination sent by txt. We phoned the 24/7 helpline number to initially be told no one was available to answer our call. Eventually we got to speak to someone but they didn’t seem that sure what to do and said they would “escalate to a local team”. Naturally we thought a keyholder would pop around and let us in. No one ever turned up or made contact. We got another call from EPTK to photograph the lock and send. Then a call to try a number of other combinations which didn’t work. We were told they would get back to us. After no call back we tried to phone them but again no one was answering. My daughter arrived and phoned AirBnB who were more helpful. Eventually it was discovered that a new lock of a different make was in use and we gained entry after 3hrs, to find a cold flat and main bedroom light not working and minor cleaning issues. 😢