Patrick is a pro. He takes time to describe the facilities, dos and don't and it is all there - exactly as described and more. We were greeted with an amazing intro to the best to see according to what we said we liked. He took the time to create a map of his tested and approved restos and cafés. Fluffy Hugo Boss towels, complimentary chocolate as well as a tray with tea assortment awaited us in our room upon our arrival. Comfy bed. 50m from the Royal Mile. Top!