Irene met us at the flat and was very helpful with suggestions of activities. She kindly bought us some milk which we really appreciated.The shampoo and conditioner were also a nice touch as we weren't allowed to bring any on the flight. It is up several flights of stairs which might need to be in the description, as that could be a consideration for those with mobility issues.It's a beautiful flat, opposite a park and we enjoyed our stay. Thank you for making us feel welcome.