My 80 year-old mother and I were in Edinburgh for a week. Collin's flat and location were perfect:
Ground level, short walk from Haymarket Station transportation, plenty of neighborhood eateries, and Collin and his staff were just steps away at his business.
From the moment we booked, the communication was prompt and helpful. I've never had such an attentive host.
The flat itself was great:
Fully functional and stylish kitchen with a designer's touch. Large, plush bath towels and soft cozy bed linens. The beds themselves were very comfortable. The bathroom set up was convenient as the shower and a sink are in a separate room from the toilet and small sink. Also convenient was the 2 separate bedrooms with doors and even a door to close off the living and sleeping areas if some want to stay up later and not disturb those sleeping. The neighborhood was safe and pretty quiet for a busy area. The flat is the only unit on the ground level. If you are a light sleeper, you may want to pack earplugs, as the few other tenants on the upper floors must enter the building through the door just outside Collin's flat.
Collin and his staff were exceptional:
As already mentioned, communication was excellent. But the service provided was above and beyond. The Airbnb photos showed an adorable Hello Kitty paper towel holder in the kitchen. I saw it under the sink and joked to Collin that I was going to get some paper towels for it because it added the perfect touch of whimsy to the space. When we got back that afternoon, it was back on the counter with fresh paper towels.
Collin offered to keep our bags at his shop after check-out so we could enjoy a few extra hours in the city. As we were getting ready to leave the flat, his associate came and helped carry our luggage to the shop. Then, when we came to collect it in the afternoon, Collin walked us to the Haymarket tram, carrying my Mom's luggage. It was truly amazing to us that such a busy business person took so much of his time to email, chat and offer suggestions about Edinburgh, and physically help us with our stay.