Although we had a terrible experience, I'm sure the place is nice enough for most guests when it's not winter.
The window in the room does very little to keep out the cold. It needs fixed. We had to sleep fully clothed.
No key was left for us so we were locked out in the December Edinburgh cold. Not ideal obviously but totally understand that these mistakes can happen. The problem was the host couldn't clearly communicate how long it would take for us to be let in and just told us "not far", "should be there soon", etc despite being asked several times. We stood outside for an hour.