The pub who which I needed to collect keys from was not open an hour and a half before the closing time listed on the instructions, meaning that I had to wait 30 minutes in -5 degree weather for the host to let me in.
The flat was incredibly cold, with a central heating system that would not stay on when turned on at the max setting. The host did supply a small electric fan heater when asked to, however this couldn’t be left on at overnight as it is a fire risk so did little to alleviate the cold.
There was a thin summer duvet on the bed for the coldest week of the year. The host informed me that there was some extra bedding in the living cupboard, the majority of which was stained.
The flat was clean for the most part, although most of the flooring, fitted units etc were quite worn. The bedroom carpet and rug were not so clean, with some ingrained dirt.
On a positive note, the host left a selection of snacks and some beers which made me feel that I got an excellent deal