We were really looking forward to our family get together. We had young children as part of our trip. The day before our arrival we asked if we could check in at 3pm, this was agreed. On the day of arrival we received a call asking what time we were checking in. I explained that a 3pm checking was agreed. We then received another call saying due to cleaning issues we could not check-in until 6pm. I explained that we had young children and could not check-in this late. We also had a food delivery coming between 4 and 5pm, so needed to be there to accept this. I explained that we are happy to have the cleaners in while we were there, we would move from room to room to keep out of their way. It was a very stressful first day of our holidays. We did not hear from them so headed to the house. We let ourselves in at 3.15, and still no cleaners, house needed complete cleaning. Cleaners arrived at 3.30. House was ready by 5.30.
We asked for a refund for our first night, which we received.
The house is really nice and in a lovely area.