The flat was badly let down by its general lack of cleanliness and no covid enhanced clean as stated in the listing had been done. It was obvious that no proper cleaning had been done for a long time.The flat had been occupied for 4 months by a single tenant. The host Gill came to check on our complaint and on looking over the flat she found no problems with cleanliness. She said the flat was just old and she was happy with the cleaners work.She offered to give us a refund and we could then look for somewhere else.We said we had no intention of leaving the flat as all we had expected was for it to be clean. Next day Gill told us that her cleaner had not received a message to do a deeper than usual clean. Surely the normal standard of cleaning should be good enough? A "second " clean was arranged 4 days later halfway through our stay.We then asked for the cleaning fee to be refunded which Gill did. For the length of our stay (10 nights) we were provided with 1 tea towel, 1 cleaning cloth in the kitchen and none for the bathroom and 1 set of towels each. There were no spare linen offered. There was no key for the garden and no little extras as stated in the listing ie flowers and wine. The livingroom windows were in a bad state of repair, draughty, gaps and broken catches. The kitchen units could do with an upgrade. It could be a great little flat if it had been looked after and above all kept clean. The good points were, 2 bright rooms, comfortable beds and nice bed linen, plenty of hot water, good shower. Quiet street with nice views from the window and a nice cat who lives in the block.