Hayley was very friendly and easy to communicate with throughout. The flat was easy to find and in a good location. Although the flat was tidy, there was clothes washing drying in the lounge and an overflowing dirty washing basket in the bedroom - we would have expected these to be tidied away. There were razors etc on the side in the bathroom. Hayley did have to leave for a family emergency before we arrived so possibly these things would usually have been cleared away and the bathroom given a quick wipe down.