Gill was there to welcome us and show us to our gorgeous room(exactly like the photos), with amazing views. the location was perfect, right on the Golden Mile. The room had everything we needed for our 4 night stay, well appointed kitchen, good appliances etc. very comfortable space. Would highly recommend this place. We had a problem with the hot water on the first day, but that was dealt with very promptly, with minimal inconvenience to us. We loved Edinburgh !