Had mixed feelings about this company. We had an awful time at the start- put in a room that was not advertised to us, on hold for 1.5 hrs to sort this, spoken to with no manners, had to communicate with about 6 different people, then had a room next to building works that woke us up at 8am with drilling and whistling from the builders. When mentioned no action was taken by the team.
Only positive was the refund they gave us after kicking up such a fuss for 5+ days. Ruined the birthday trip as we spent most of the time on the phone to so many different people.
Wouldn’t recommend and probably wouldn’t come back- much better going to private AirBnbs.