Overall the place was decent and the location was great with a lot of independent shops and restaurants.
There are some minor basic improvements that I think would make the place feel more homely, like towel hooks, a toilet paper holder, and in-shower shelving for toiletries. I also agree with other reviewers that the communication can feel a bit robotic as there are so many scheduled messages and my question about what the “advanced heating” button on the boiler looked like was missed. It ended up being fine and we did not need it but seeing that there are +8 people in the chat, I was hoping someone would have caught it.