Pros:
Lovely apartment. Impeccable. Spacious. State of the art appliances. Lovely décor. Great location, you can walk to main attractions within 20-30 min. Check-in was easy, although it requires you to pick-up the keys at a local convenience store (5 min from apartment).
Cons:
The communication with owner was smooth/prompt at first, but after booking the place, the communication was not as prompt (e.g. I sent her a message on Oct 7 and she did not reply until Oct 11).
There was no information on the booking reservation nor on the check-in instructions regarding WiFi. I had to call the concierge team to find out.
We had trouble locking the door. Apparently, you need to lift the handle for the lock to work. I’d suggest adding a “welcome – instructions” sheet to their apartment, where things like the Wi-Fi and locking the door instructions can be explained.
Unfortunately, their broiler broke-down and we did not get any hot water on the second day (half of our stay). I asked the concierge team and there was nothing they could do at the time. When the cleaning lady came, she confirmed their broiler was not working. When I asked for a partial refund, the owner did not accept my request, although Airbnb got involved and issued a partial refund for the inconvenience of not being able to shower.
Aside from the hot-water inconvenience, the apartment is beautiful, spacious and would definitely stay again. I do highly recommend it.