The apartment is in a good location, on a quiet residential street with parking available. Unfortunately the place is dirty and is in need of a thorough clean. Read the previous reviews which highlight this as a long standing issue. I believed the hosts response that these might be malicious reviews but sadly they are not and I have lots of photographs to prove it. Skirting boards, window sills, floors and furniture were dirty - dirt which has accumulated over a long period of time and not something that was a legacy of the previous weekend renter.
The bedding and towels were foisty - they certainly aren't high quality and have clearly been well used. Linen is stored in an accessible cupboard in the living room and it's just shoved in. At least one bed wasn't made up at all and the others were made up with poor quality bedding.
The kitchen is dirty - the oven had not been cleaned and there was food encrusted on the utensils. We had intended to cook breakfast in the apartment but decided against it because of the poor standard of hygiene.
The TV is little more than a screen with no terrestrial TV at all (BBC, ITV etc). When we asked the host about this she advised we should use our own account log in details to access BBC iPlayer or ITV Hub! When challenged she said people didn't expect access to TV and this was pretty usual! We didn't have any TV accounts and so for the few times we may have wanted to chill out and watch some TV there wasn't actually a TV to watch!
The host deflected the blame for most complaints to AirBnB - suggesting that she didn’t benefit from inflated pricing. We did stay at a peak time but a dirty apartment with no TV was not worth the money we paid.
Complaints fall on deaf ears - we requested a refund via the appropriate channels but this was refused without any response and then ignored. In the end Airbnb provided a refund so that should give a view on the fact that this is a genuine review.
This apartment, with a thorough deep clean, a bit of touching and with some new and well laundered sheets and towels could be great but until it is….I wouldn’t bother.