Awful experience - was not able to check in until 5.30pm due to the place not being cleaned and a total lack of communication from host.
I msgd the host at 10.30am to confirm key pickup time, he didn’t reply. I messaged him AGAIN at 2.30pm when we were on our way to the apartment which is when he told me the place was not ready. I asked him to keep us updated, but that also didn’t happen and it was only when I messaged him again 3 HOURS later did he say we could go over.
When I politely messaged him expressing our disappointment (as we missed a booking), he became rude, defensive and condescending rather than apologetic, claiming we could have gone over at any time while the cleaner was there. Particularly during a pandemic, this was a highly insensitive and inappropriate response to the situation.
The apartment itself was OK and it’s in a fantastic location, but needs a bit of love (much like the hosts interactions with his guests). There was also a really strong smell of cannabis in the building that was wafting into the apartment and was overwhelming at times. The kitchen also isn’t fully functional due to an absence of basic cooking equipment, so bare that in mind for longer stays.
Parking disclaimer: it is NOT free parking on premises, it is “first come first served” street parking, so this was very frustrating when we arrived and could not find a spot.