We had a lovely stay at Dawn’s flat for a month whilst moving to Edinburgh. However, our trip was somewhat ruined on our departure.
Just before we left the property, we accidently broke a window handle, which we reported straight away. We also left a bed sheet, and foldable chair in the storage cupboard by mistake. We would have happily come back to sort this out, however, the message Dawn left us was extremely rude and condescending – accusing us of being ‘filthy’, asking if we were ‘students’ and saying that ‘I find the way you live extremely offensive.’
We tried to call Dawn immediately to find a calm resolution to her message, but she rejected our attempts and instead messaged directly on Airbnb.
When asked to provide proof of the ‘filth’, she took a photograph of the dusty base of a lamp, which was behind furniture during our stay. We made sure to leave the property in a good state, by cleaning all rooms, wiping all the main surfaces and hoovering, but we did not go to the extent of dusting the base of a lamp, knowing that we had paid a cleaning fee.
She also requested that we pay for a replacement cafetiere as there was a small crack down the side of it. When we got to the property we found it in this condition and didn’t use it. However, we resulted in paying for this as we didn’t want to continue any further communication with Dawn as it was really getting us down.
For a host as experienced as Dawn, we are disappointed and disheartened in the way she treated us.