The flat is large and very central. Beds were clean and comfortable. Sadly, our experience was marred by the non-appearance of Austen at the agreed, confirmed time which meant we were left standing in the rain with my pregnant daughter for over an hour, having driven from Devon. Coincidentally, Austen's mother appeared, also looking for Austen. Rather than being helpful and sympathetic to our predicament, she became rude and aggressive which made our situation even more uncomfortable. This is not what we expect from people hosting guests. We didn't meet Austin nor did he call us to apologise. Not a great experience, I'm sorry to say. Much to be learnt.