Ramsay was always super quick to respond to messages and very helpful and accommodating. The ground floor flat is a bit dark and the building has perhaps seen better days, but the flat was clean and has pretty much everything you could need. The kitchen has no microwave but is otherwise well equipped. The bathroom looks newly renovated and the underfloor heating was a nice bonus! There's a nice little garden out back too. The neighbourhood is maybe not the most charming in Edinburgh, but I found it extremely practical for a long stay: loads of grocery shops, takeaways, a Boots pharmacy, and bus routes minutes away on Gorgie Road. Despite the proximity to the main road, once inside the flat there was no noise from the street. Overall a good stay and good value.