We were extremely disappointed with the dirty condition of the flat when we arrived -- the beds had been made up and there were fresh towels, but the floors had not been washed or properly vacuumed, the oven was layered with dirt and grime, the pots and pans were left in a dirty jumble in a corner cupboard, and even the glassware had layers of grime and dust on them that we had to wash off prior to using. There is a problem with the electrical system in the flat as turning on the switches for the overhead lights causes the breaker to trip in the electrical panel. We made an immediate complaint to the property managers and they did respond by sending a cleaning team back the next day to refresh the flat as well as a handyman to try to sort out the electrical problem -- but even after a second attempt the cleaners did not see or wipe up the layers of dirt and hair on the floors in the bathrooms or clean the oven so it could be used, and the electrical problem required the services of an electrician and could not be sorted on such short notice.
On a more positive note, the property managers were very polite and responsive and tried to remedy the problems we identified as soon as they could, even though the end result was not satisfactory. The flat is in a good location, there was plenty of hot water, and the heating system worked well. But overall, for the price paid, we should have had a better experience.