the place is very convenient in new town and 10min walking distance to major areas, the apartment is well furnished too and looks like what you see on the photos.
I have absolutely no issue with the place and in fact enjoyed the stay, but the owner has outsourced the Airbnb to a professional firm - Altido and it is an absolute nightmare communicating with Altido. Me and my four year old end up falling sick (high fever, cough kind of sick) on the trip and our flight our was at 8pm. We explained that we need a place to heal and asked for a late check out as I noticed the apartment is vacant for the next 3 days.
After 2 hours on the chat, I was rejected numerous times. First they cited that someone could book the apartment within the afternoon and then lied to me that it's now already booked by another guest and I need to vacate asap (when I could clearly tell that it's still vacant and I called out their lies). Right at the beginning, I offered to pay for the late check out but was still asked to leave asap, even though I told them that my son is really running a high fever and I could pay for the late check out. After much negotiation (90mins on the chat back and forth), they offered me a rate for only 5 +hours of stay which is more than it cost if I just extended one full day, to rip me off.
After 2 hours of negotiating, they finally agreed to charge me about 65% of their daily rate for us to stay till 5pm (6 extra hours from check out). I didn't mind paying, but just found Altido to be highly unsympathetic and lack the human touch in this situation when clearly they do not have the apartment booked for the next 3days.
Apartment is nicely furnished but the agency is really very difficult to communicate and has no sense of customer service! especially in this pandemic era, I had wished that they had acted with some level of empathy and not communicate with lies.