BEWARE: DO NOT RENT THROUGH BnBBUDDY. I do not like writing negative reviews and only do so to help future travelers. The apartment itself was fine but we will never rent property managed by BnBBuddy again. Here is why:
We arrived at about 3:30 pm, removed the three keys from the lockbox, but the key to the building did not work. We finally gave up and called the emergency number at 3:54pm. We were disconnected so the gentlemen we were speaking with sent this text message:
3:59 pm "Hey, we are sending someone to assist you as soon as possible, usually they need about 20 mins to get there"
Thereafter, I sent photos of the keys we had, which were different than those pictured in the pre-arrival instruction photos. After 4pm a resident exited the building so we were able to enter the building. My husband went up the stairs to try the apartment door keys. They worked. I updated our host via text message. He responded:
4:11pm "So, you're in the apartment?
4:13pm "My colleague said they checked all the keys last week, and they work for sure..."
(NOTE: The building key DID NOT work - see below)
I responded:
4:21pm "Yes. Bathroom lights were on when we came in and towel rack very, very warm. Sounds like fan is constantly running in bathroom. We turned off lights and shut door to contain heat. As for front door key we tried over a dozen times and then once a resident opened the door we tried over and over (probably 20 times). So hopefully ur colleague will arrive shortly as it has been 20 minutes and they can try. We r to head out but cannot leave without knowing we can/how to get back in. How close is your colleague?"
NO RESPONSE.
I sent another text: 4:29pm ??
He responded:
4:31pm "My colleague says she is very busy at the moment, she can be there in about an hour or so."
My response :
4:32 pm "Wow. That's a problem"
His reply:
4:35pm "I'm terribly sorry I asked here to assist you as fast as she can so maybe she can arrive a bit sooner"
My response:
4:36pm "At 4pm you advised it would be 20 minutes."
His reply:
4:43pm "Sorry, I couldn't predict that my colleague has other major tasks"
I responded:
4:45pm : "What time shall we expect her"
He responded:
4:46pm "As I said before, in an hour, so I believe for now it would on about 17.20 -17.30?".
I sent three follow up texts:
4:48pm
NO RESPONSE
5:36pm
NO RESPONSE.
5:57pm
NO RESPONSE.
At 6:05pm I called and was told someone would be here in about 30 minutes.
At 6:40pm I called again and I was told a colleague was on the way.
At 6:55pm "Johanna" finally arrived. She was very apologetic. She tried our key and confirmed IT DID NOT WORK. She gave us a working key. We had traveled all day, were tired, hungry and had plans that we had to cancel because it took BnBBuddy THREE AND A HALF HOURS TO GET US A BUILDING KEY. We were lied to and misinformed. I was advised someone would call the next day re credit for our trouble. No one called or reached out to us other than to send unsolicited emails recommending a storage facility we could pay to hold our luggage if we needed a late check out.