We loved everything about our stay at Charlotte’s flat. Communication with Charlotte was excellent from start to finish. We arrived late at night and Charlotte left keys for us in a lockbox which worked out great. The flat itself was comfortable, lovely and very clean. Charlotte left bottled water and fantastic home-baked shortbread cookies for us - just one of Charlotte’s many special touches. Charlotte has wonderful soaps, shampoo, conditioner and lotion in the bathroom; hairdryer, curling iron, plug adapters, a very well equipped kitchen, etc. And, the location of the flat was fantastic. Transport by tram from the airport was quick, easy and inexpensive - and the flat is only a 2 minute walk from the York Place tram stop. The neighborhood was a quick walk to both Old Town and New Town, but a bit quieter with many lovely cafes and coffee shops nearby. We absolutely loved Edinburgh and hope to visit again. And, if we do, we would absolutely want to stay at Charlotte’s flat!