My partner and I stayed in Martin’s place for 5 nights, we had booked his place as it is advertised as enhanced clean and from the photos it looked like a top-end apartment.
However once we arrived we saw it had been given a basic clean - and there were crumbs on the sofa. I contacted Martin who explained that this was due to him having eaten a greggs after it had been cleaned. He was apologetic but a little dismissive and when I asked if it was possible to have a hoover he explained that he lived far away so would be unable to get this for us (it was in a locked cupboard) - he offered the dustpan to brush crumbs off and as we were out at the time and not in the apartment when I spoke with Martin we agreed we would clean the crumbs and food off the sofas ourselves.
Martin explained that due to the large number of bookings they’ve had since February they haven’t had the time to properly remove the cushions and give them a proper clean as it would take too long for them to dry apparently. Which means they won’t be able to do so for another while still.
However upon returning I noticed that in fact the sofa (once removing the cushions and a few dirty blankets) really was in quite a poor state, and could have done with a good wash - covers and all.
The cushions and blankets were stained, and there was Doritos under the cushions and a chocolate stain on the blanket.
Other areas need attention including the cushions on the chairs in the kitchen and a general dust everywhere.
The floors although fabulous wooden floors need a clean with a mop that is new - not the old crusty one that is there.
The rugs were very dusty and again had bits of food on them.
When I gave the bathroom tiles around the bath a clean the scourer came away dirty - so I would say it had been given just a cursory wipe.
We felt genuinely sad that a place which had the potential to be really lovely had just not been given the attention it needs. Cleanliness is important always but even more so at the moment and to be paying for a nice apartment to then be met with a general lack of care was really disappointing.
We had booked this as a nice holiday and arriving to this place with it being a bit dirty was really upsetting. To make ourselves comfortable we decided to clean it ourselves the best we could so we felt comfortable being there - including buying a blanket so we felt happy sitting on the sofa.
Ultimately with a bit of care and attention this would be a wonderful place to stay, perhaps after a break in bookings when the time can be given for a proper “enhanced clean” it will be again.