The house was stylish and in a fantastic location! We found it super easy to get around the city and the “hop on, hop off” bus stop was right across the road.
Check in was a nightmare however as we were given the wrong PIN number to access the keys initially and the photo of the lock box in the manual was incorrect (just try them all, that’s what we did for 35 minutes in the cold and rain). The door to the actual apartment was very difficult to open (a lovely neighbour came to our aid as she heard us struggling - jiggle the key every which way you can and DONT GIVE UP!).
Apart from this, communication was average from Elaine, some responses were copied and pasted from the manual which we had already expressed we had read (and the answer was not in the manual) - the query was about the shower and how to switch it on, there is a switch outside the bathroom door that needs to be turned on before looking to the manual for details. FINALLY, some appliances were dodgy (microwave and oven in particular, the button is almost broken on the microwave and the oven glass is loose when you open it, making you question its safety).
Despite these hiccups, the location of the apartment was fantastic and close to everything with such a historical story behind it.