My rating is based on the overall stay.
Merv was an amazing host - thank you! You were so responsive at all times.
There were a few hiccups I.e being double booked and finding out in the morning (rectified immediately once you noticed).
Te problems we came across were - when we arrived at the apartment there was no key in the lockbox. We were told by altido they would arrive within 10/15 min, only to be waiting outside in the cold for 40 minutes at 10:30pm.
Once we arrived we noticed there was no iron (merv approved immediately) however altido didn’t actually drop it off till a lot later during the day when saying they would drop it off within the hour - so we were unable to use it for the first day.
Overall, the apartment we stayed at was very beautiful and in a lovely area. Merv was an amazing host, but Altido were very slow in responses and I had to ring a couple of times each time I spoke to them due to them not calling back when they said they would. The service provided by Altido was sub par, however Merv was an excellent host.