They have a strict check-in policy, so if you need to get into the AirBnB (even to just drop off bags) I would book the night before. We had an event to get to for 4PM, so we booked to get our hair done before hand and we’re not allowed to drop our bags (despite the Airbnb being empty and asking days before check in). They will re-direct you to a bag drop company, which is not very convenient.
I’ve stayed in many AirBnBs and never dealt with this poor customer service.