Harvey was very responsive and quick with communications. The apt was larger than the pictures depicted. The bathroom was large and had a great shower and nice hot water. The kitchen was nice as well and all you needed to make a meal, but so many great coffee shops and eateries close by we never cooked. The apartment fronted Royal Mile which was an incredible view of the street and all the activities going on. Loved the carolers and daily activity up and down the street. But at night the twin BR was a bit rough for the noise on the street. It was ok till midnight, but from 12am-3am it was hard to sleep. My daughter popped in Ear Plugs and did just fine. So though it was noisy in that bedroom at night, we still enjoyed being on the street front. For cleanliness it was fairly clean but I do have high standards when it comes to that. The kitchen cabinet handles were sticky and the counters were not super clean. But this apt is really nice with an incredible location. Would book again