Very responsive and helpful. The apartment is located close to restaurants and pubs and is surrounded by many tourist attractions. When we first arrived though, it was very cold (around 14 degrees C) but we turned the heating up and it was 19 degrees C within 2-3 hours. Kitchen is well equipped, bedroom was very clean and, even though it is only a 1-bed apartment, it is very spacious. I can highly recommend this place:)