The boiler was broken so there was no heating or hot water. I see a guest who stayed here a few weeks earlier reported the same issue so it must not have been fixed. Not ok in Scotland in mid-winter. We had one terrible, freezing cold night’s sleep and checked out early to stay in a hotel.l as there was no way we could stay there.
The company was fairly responsive but could not help and kept sending me instructions to reset the boiler, which seemed to be for an old boiler. We found a manual for the correct boiler which confirmed the error message meant there was a fault with it.
When we arrived, late at night due to our flights, the instructions to get into the property were wrong and when we managed to find the key it wouldn’t open the door very easily at all.
This place should not have been let to anyone, let along people with a young child, whilst the amenities were broken. I have requested a refund and will not be staying here again.