We haven't met John or the agency rep managing the apartment but there was no need - everything worked as expected. The location is outstanding, right in the heart of Dean Village, with lots of atmosphere, peace and quiet, steps from a magical riverwalk yet only 10 or so minutes on foot from local transit and stores. The apartment has a smallish one bedroom and a living room with a couch, but worked perfect for the three of us. Everything was clean and in good working order. Communication was flawless - prompt, friendly and helpful. Definitely recommended.