Although the flat was very clean, and we got a big room with beautiful windows I felt pretty disappointed with some issues that could've been addressed so easily and improved the potential of this great property. When we arrived at the flat and wanted to use the toilet, we couldn't turn on the light of it. We asked for help by phone message to the person who was in the flat instructions and indeed I'm still waiting for a response. Yes, he never replied me :0. Fortunately Ryan answered me almost instantly. He explained me that the light was broken and he apologised for it, somehow it could've been a good idea to replace the broken light with something else in the meantime (or just let it us know before coming), instead of having to use my phone lantern. Besides, the WC tank made some noise all night. The table lamps of our room didn't work either so I suppose they were broken too or just they were there to decorate. And outside the building, there were some noisy construction works that started at 8 a.m, so maybe someone could be a bit angry. Nothing than Ryan can do about it, but just to know.
It was my mum's first experience with Airbnb, and I really wanted her to have a good impression about it, however, for her it was a bit of a sham even if she liked the bed and the cleanliness. Nice flat, nice room, nice beds, but I feel there's still a lack of responsibility going on, something that from my mum's perspective cannot happen in a hotel.
I hopefully think that Ryan will deal with these little issues and make the most of his property :)