The check-in was speedy and easy. The location was great, right opposite the tram station which can be taken from the airport. The bedroom was spacious, albeit a little noisy at night as it faces the main street. However, ear plugs were provided in this case and we slept soundly despite the noises and without the ear plugs. So it wasn’t a major issue for us.
Assean was great as a host and check-in on us every now and then to ensure that we’re settled in. He’s also very responsive and often provide quick responses.
The one major issue we had however was the faulty toilet door. Despite being locked properly from the inside, anyone could push/pull the door from outside as the door lock was faulty. Hence, we could not shower with ease of mind as there had been a few ‘walk-in’ incidents by other guests. That said, Assean has been very responsive and helpful when we reported the issue to him. Though his housekeeping team has reported that the issue has been solved, the door however remained faulty up to the time we checked out. However, understand that Assean is looking into the matter and possibly be changing the door lock. Apart from that, the toilet could be busy at times as 5 rooms (if all are occupied) were sharing 1 toilet.