We booked this place because of its popularity and high ratings. We like it because of the location, the amenities provided and also its big size. Besides, it looks nice in the pictures. Communication was fast and check in was super easy.
What we don't like was the place was dirty. We found hairs on the sheet, the floor and sofa were not vacuumed when we got in. We complained and they sent a cleaner immediately, which was nice. And they even offered to refund. But because of their sincerity and we didn't want to risk bored having a place, we decided to stay.
I think the hosts are nice people, just that they use the wrong people to maintain the place.
Last thing... The place was noisy in the wee hours. We were awaken on both nights of people shoutings, possibly drunk.
Overall, our experience is not so pleasant in this place.