The apartment is lovely, a little way out from the centre but easy enough to walk in to the main parts in 25 mins or so with coffee shops a few minutes walk a way.
My main gripe was communication. It was very much a copy and paste approach that included an overwhelming amount of feedback, requests for feedback and an extensive list of instructions for checking out. It all felt very transactional and so far removed from the warm and personal communication I've had from previous airbnb host.
I booked for two nights and I unfortunately had an issue with the apartment and had no heating or hot water for the first 24 hours of my check in. The apartment temp was 16 degrees, the water was ice cold. When messaging Rebecca early morning about the issue, I received two copy and pasted messages asking for feedback on the cleanliness of the apartment and if the host could do anything for me - without acknowledging my messages about the heating/hot water issue which I found frustrating.
Whilst the heating and hot water was fixed early evening on my second day, it still had a huge impact on my trip as I checked out at 9am the next day. As I had to wash in a sink for my only day in Edinburgh, I felt pretty lowsy.
I was then left feeling really put out that a % refund wasn't proposed for the impact to my trip, and no apology for the inconvenience caused. I went via. AirBnb to raise the issue and get a small refund, which they only offer 20% for the night impacted (£21).
In this instance, I really wish I'd booked a hotel room.