We checked in on Thursday afternoon and were surprised with the flat and there were a few things that I would not have expected in what is called a luxury flat. My family and I did not enjoy our stay in the flat and will not return. The only good thing going for it was the parking and the location.
1) all the cups and plates used had to be wash again as they were filthy with coffee stains and food stains and actual food
2) the ensuite shower room gutter is semi blocked and took a while to drain
3) I had to wipe the floor in the kitchen and living room as it was full of dust and food dropping
4) the flooring in all the bedrooms is warped and coming off the groves and not proper skirting boards, and there was a layer of dust on the floor, skirting boards and all the blinds, tables including coffee tables.
5) the throws on the beds and the covers on the sofa bed have got holes on them
6) the mattress in the twin room is sinking and not comfortable
7) the pillows - need better quality
8) hot water tap in the main bathroom not working
I notified the owner of these issues privately on Friday morning. I only read the owners response after we had departed the flat but there has been no refund or rectification as a gesture of goodwill. I chose this place as it has good reviews, unfortunately this place was particular of low quality and we will not be returning.