Check in was easy and convenient with the lock box. Jane was quick to reply when issues arose.
Pros: Was a spacious Victorian apartment that we loved as a family of four. Easy access to bus lines around the corner. Plenty of coffee shops and restaurants around the neighborhood. Clean with comfy beds. Great location…you can walk to Edinburgh Castle (little bit of a hike) but also easy to get the bus or a taxi. Shower had good water pressure and plenty of heat. Wi-Fi was fast (especially when two kids are streaming their favorite shows on their iPads at the same time).
Cons: No instructions or information manual supplied. We stayed at 4 different places on our two week trip and this apartment was the only one that didn’t have it.
For non-European families like us, we had to figure out how you need to turn on the switch for the shower in the hallway before stepping in the shower or how you need to switch the dial on the wall to use the stove. Also the stove was not intuitive and a manual would have been helpful. Also had to figure out Wi-Fi ourselves…as name/password was not written down anywhere. Microwave would have been helpful but not necessary.
We had an issue with the heater not working. We turned the dial up on the wall in the hallway but nothing happened. We even found a video on YouTube to work the problem ourselves. When that still didn’t work, I reached out to Jane for help. She responded immediately but mentioned that other guests didn’t have this issue.
She said her guy would come at 9:30 to work the issue but we stayed until 11am and he still hadn’t arrived. We just left the keys in the lockbox and went out exploring the city. When we came back, the heat still wasn’t working and I reached out to Jane again. She said her guy fixed it and we went back and forth until she finally sent us a message and a photo from the heating guy. He said we needed to go into a closet in the master bedroom that had the main component in it and press an override button. But this still only worked for a certain amount of time before we had to go back to the main box again when we needed the heat turned up. Again, she kept questioning why it wasn’t working for us as it had for people before us.
We also had an issue with the tv channels being scrambled and not working. Seemed like there should have been many channels available, but when it was fixed, we only had access to 6 channels that were unscrambled.
Again, Jane made mention that the people before us didn’t have this problem. At this point it just felt condescending.
In the end we got what we needed. If you’re looking for a safe and spacious place in Edinburgh for your family, this will work for you.