The flat is mostly clean and well decorated as you can see from the pictures. I did have to remove some rotting food from the fridge and the spare bedsheets were stained. You also have to sit down in the bath when you take a shower which may not be comfortable for some people. There were issues when making the booking and I had to contact customer services. After a stressful phone call I did receive a refund as I had been overcharge when the booking was accepted without the application of the advertised discount. On check out I was thanked for taking care of the apartment but told I had “destroyed” a pan. I am a kind and restful guest and I would happily replace anything if I was responsible for the damage. I was upset to receive aggressive messages and ceased communication as a result.