Daria has a nice apartment in an easily accessible area. The bed was comfortable, the kitchen had all the necessary items to cook, and the couch was comfortable. Daria and her team offered clear directions.
Sadly the second night I woke up at 1am to a mouse climbing the curtain next to the bed. I immediately contacted Daria and her team. She responded at 630am and told me the account manager was “getting something done as we speak”. I stayed in the apartment until 1pm waiting to hear from someone. I am traveling abroad and do not have cellphone service without WiFi. I didn’t hear from anyone so I assumed the account manager would take care of the situation. At 1pm I received a message from Daria suggesting I buy a mouse trap (she said she would reimburse me). I missed the message but when I returned home at 7pm I had another message from Daria at 4pm offering to send pest control but asked me to contact them to confirm a time. At that point I was frustrated she didn’t contact me sooner and she didn’t communicate with me that I would need to make arrangements to be home for pest control. I communicated my frustrations and essentially told me nothing could be done because I didn’t respond to her messages. She offered suggestions for the night which included putting towels under the bedroom door and storing all food in tightly closed containers. At that point I had already thrown my food away because I wasn’t sure what was contaminated. This was a completely disappointing experience and it ruined my last day in Edinburgh. I think this could’ve been a much better experience had Daria handled the situation more urgently and communicated more clearly about what action her account manager was taking at 630am.