The tram service provided almost a door to door service from the airport. The flat is easy to find. Gill responded quickly to our earlier than expected arrival and at the end of our stay, allowed us to leave our bags in the flat well past the vacating time. We were given a pack of coffee to use with the flat's cafetiere and a box of chocolates to welcome us. The rooms were clean, attractive and comfortable and importantly the heating worked well. The shower was great. Outside the flat, there is no lift and no hand rail on the stairs but this was not a problem. Internet access was slow but worked well. The flats location is excellent, at the centre of things without being in the thick of traffic. There are great pubs and restaurants only seconds away. We loved our stay and it made for a memorable xmas break. We definitely recommend it.