Check-in was easy and Steve provided instructions in case he was not around to greet us but he was home when we got there. He was friendly and helpful. The room was pretty, clean, and well-equipped with what we needed for our stay. We were only there for one night and had to leave early the next morning. However, we didn't sleep very well during the night because someone was trying to get into the apartment at 3.30 a.m. We could hear the doorbell ringing and someone was banging on the door for awhile.