Aileen was pretty friendly during my stay. Before me and my family checked out we cleaned everything and made sure everything was fine, even though Aileen had already charged pretty expensive cleaning fee, because we respect of her kindness. Before we went away, we asked her to check everything but she refused and said "no worries". But after we checked out and went somewhere else, Aileen sent me text that something happened, her bathroom was overflow. Me and my family was sure that we didn't do anything wrong with the bath. We had responsible to back here to help her. BUT after arrived there. We SHOCKED that it was not a big deal. The floor was just little wet inside the vinyl. NOT THAT OVERFLOW. She insisted that we did wrong with the bathtub. We offered her a help. Make it dry. But she resisted. She said that it won't dry coz somebody else would coming. In fact we still had 3 hours before the new guest coming. She asked us some money for compensation. She asked £40 if we didn't want to pay, she would report us to airbnb that we did something wrong. While arguing about what happened, suddenly she mentioned that we used the heater more than she was expected. In fact, when my father asked her about how to turn on the heater, she didn't tell us and she did by herself. She said she would set up heater price for next visit. Oh c'mon, the problem should be the bath but she mentioned anything else. She said we wasted her time because she should take care of that problem. But it was absolutely not a big deal. Just cover the floor with the vinyl then everything would be fine. It was totally disappointed with Aileen. We thought she was nice and warm, but she was not. She scammed us.