We attempted to complete our contactless check-in at 5.30pm although the room was available from 4pm. When we arrived at the property the property manager was attempting to get our room keys out of the key box, claiming that he needed to check the boiler for the whole building as this was in our room.
When we entered the room it was an absolute state. The bed was unmade and there was rubbish scattered around the whole room. After I complained to the management company and cancelled my booking I received two separate calls back telling me that I could stay in another room. After I declined this offer due to my safety being compromised, the second call was to offer a £30 refund for the cleaning fee rather than a full refund of £30 cleaning fee plus £69 cleaning fee.
An awful experience from start to finish, with a resolution only being reached after contacting Airbnb support.