We had a rather uncomfortable stay in this apartment due to poor cleaning of the place. After checking in, we walked down a hallway where two runners were discolored due to obvious need for a good cleaning. A mat in the hallway bathroom was stained and wet. The ensuite bathroom mats appeared cleaner, the sink and tub there looked ok but lacked dry and clean surface to put toiletries down. A glass shelf was grimy. Later when using shower, we saw quite some mould on the edge of the tub and less obvious but still there, on some wall tiles. In the master bedroom the rug was very dirty. The bed frame was dusty though less so the night stand. The closet had some clean surface but heavy dust on the hanging bar and the interior edge of the doors. The bedsheet (fitted sheet only ) was very wrinkled but clean nonetheless. I wanted to think the comforter was clean, but had a hard time feeling this way over the next three nights. The situation was worst in the third bedroom, where the sheet , comforter and towels all appeared less clean, and the dusty closet, a small area of unfinished floor, and (later we found) black mould in the window combined to make one feel very uncomfortable just being there. The kitchen floor, the counter were also not clean. Any cups and plates needed a thorough wash before using. On the last night we were there, my daughter was up into early morning hours, and a mouse ran into the kitchen floor to disappear into a baseboard. She was so alarmed she went to wake my husband.
I contacted Petrea to tell her about the mouse issue, and about how the apartment was not clean and suggested she go see for herself (by then we had checked out). She said her apartment did not have a mouse issue but all walls are connected in the building so if there's mouse issue elsewhere, something like this could happen. As for cleanliness she wrote long paragraphs concluding she had to disagree it could be a problem. "I have just received a Certificate of Excellence from Tripadvisor for this apartment and all my other properties." Any verifiable certificate was from 2014 and really could not vouch for the condition of the apartment in 2019. A few days later she wrote again and said she did go to the apartment to look, and found the ensuite bathroom not cleaned to standard. This does not reckon with the worse conditions in the hallway bathroom, the dusts and moulds (all three of us got swollen throat after our first night there and got better after leaving), and the marginal state of other areas. There was also plenty of blaming on guests, such as mould being from "guests leaving water standing on the ledge (how? and isn't there a cleaning process at turnover? )" Or "behind the soap dish was soggy wet after your stay causing more mold to build up behind it". After I said we don't use bar soap at all therefore not soap dish, she said we left the sink soaking wet (that's the sink we barely used due to the wet and dirty bath mat there). Her last conclusion was that we checked in much earlier, at 12:30, while "normal checking in time is 5:00pm". Checking in time is 1:00pm on her listing and I said if 12:30 is too early, we'll wait till 1:00. Communication like this after checking out only added to the bad experience with this property.