Overall, we mostly enjoyed staying at this flat. The location was good and it was a nice amount of space for 3 people. The bed comfort was also good. The bathrooms were clean, but it would have been nice to have both sink soap and shower soap in both bathrooms, and not just hand soap in 1 bathroom. The comfort of furnishings was adequate, and the flat could have been cleaned and/or dusted a bit better (especially on shelves, stove, and oven hood area). We were told to pick up and drop off the flat keys at the concierge in the hotel next door. Upon pick up, it took a long time for the concierge to locate the keys. Upon drop off, the next concierge and hotel manager knew nothing about receiving such keys, which made departure longer than desired and uncomfortable. Better communication between the flat owner and the concierges and hotel managers regarding the keys may have been helpful.