Charlotte did a wonderful job of welcoming us to her apartment and explaining how everything worked. She was very pleasant and friendly and was kind enough to leave us essential provisions like tea, coffee, break and milk. There was a helpful reminder of her instructions pinned to the bulletin board and Charlotte was available for questions, if needed. Her compact flat is in a great location; we were able to walk everywhere. We had to shift some furniture to arrange the beds for our family of 4 -- two adults and two children aged 9 and 11, but we had enough space to live comfortably and the view is unsurpassed!