The property was lovely and just what we wanted. We really enjoyed our stay.
That was until the last day when we tried to enter the flat the final time to check out and the key didn’t work. After trying for 15 min I rang the agency the host uses and they were very dismissive of the issue, implying that I didn’t know how to unlock a door and requiring me to film myself trying. I was made to wait for the cleaner to show up two hours later and confirm the lock was the issue and then we all had to wait another hour for a locksmith to arrive. The only person that took the situation seriously was the cleaner who so very nice. The people from the agency that I spoke to on the phone were overall dismissive and rude. We had to wait outside in negative degree weather and missed all our plans for the day and our train. Unfortunately this experience tainted the impression of the property which was lovely up until then. The lock seems to be a continuous issue and needs to be addressed immediately.