Tired, noisy, and needs a deep clean. A disappointing stay and poor communication - not what I would expect from a host, let alone a ‘Superhost’.
This is my FIRST ever bad review for an Air bnb or a host. I shared my disappointment with Barbara privately, who sadly took no responsibility for any of the issues in the flat, including (but not limited to):-
• 2 beds not fit for purpose - 1 actually broke in the middle of the second night (I had to end up sleeping on the sofa)
• grimey hand prints, scuff marks, and dirt on bedroom and hallway walls
• dirty/unwashed glasses in kitchen
• sticky/unwashed coffee maker
• damaged dining table chairs and sticky dining table
• broken and damaged shelving unit in en-suite bathroom
• peeling paint and rusty radiator in en-suite bathroom
• hand basin in second bathroom clogged/didn’t drain properly
• 3 of us searched high and low for the ‘black folder of instructions’ supposedly in the living room - nowhere to be found which meant we couldn’t use either TV
Perhaps one of the worst aspects was the incredibly noisy building site directly next to the flat - while I totallly appreciate that no one can ever control external/council building and construction works, Barbara should be transparent about this to guests given how loud these works are, which started at 7.30am both mornings and woke us all up.
The bed in the master bedroom was very comfortable- thankfully as my sister had to use it with my elderly mother after her single bed in the twin room was unusable.
When I raised all these issues with Barbara privately, I was simply told that no other guest has complained before and that I should have ‘told her sooner’ - no offer to discuss or resolve the situation was ever given sadly.
Put a real dampener on the 48 hour stay to celebrate my dads 75th. I’ve Never shared a bad review but I feel any future guests need to have the full picture before arrival.
I sincerely hope that the apartment gets the attention and care it deserves as it could be a really special place to stay if the issues above are sorted.