The apartment in itself was absolutely amazing. When we arrived it was easy to check in and really clean. It was a very good value for money.
Unfortunately on the 4th day of our trip the boiler broke - meaning not hot water for showering, washing up and no heating. I understand this wasn’t a fault of Rebecca so that’s fine. However, Rebecca dealt with this very poorly - not apologising, not helping, not suggesting or providing alternatives and taking ages to reply. Fortunately we left 2 days after this happened so didn’t have to deal with it for too long. For the whole of the last two days nothing was done to help. She didn’t apologise and didn’t even seem to care.
Overall, the apartment was lovely and in an amazing spot. It would’ve been a full 5 star review if it wasn’t for the poor service. It was unfortunate we had an issue but what made it bad was how it was dealt with.