Lisa was really communicative including the day we arrived when our travel plans changed last minute. We were able to get the keys very easily. The whole place is even better than the pictures. But be warned, it is up A LOT of stairs. I personally felt like the views and space were worth it even with 2 little kids and an enormous piece of luggage. It is very homey and spacious and centrally located. It is a really special place to stay.