Sandra was not available when we arrived and we were greeted by her sister who speaks very limited English, but we were greeted by Sandra shortly afterwards on her way to work. Two cats in the apartment, one of which is very friendly, so expect a visit to your room when ever you open the door. Lovely and cozy. Only down side is that the apartment is up 3 flights of stairs that proves difficult with some heavy luggage to get up to the room.