Immediate impression when entering the apartment was that it was warm and comfortable. There was nice thoughtful touches like providing board games, having a smart TV and the bathroom essentials provided. The only issues we had were around the cleanliness. Dust, stains and dirty tissues were left around the place and we were instructed to clean and empty all the bins and recycling that I thought would have been incorporated into the £60+ cleaning fee. This was the only disappointment, everything else was perfect. :-)
The welcome pack was very helpful and we can see that the host had made an effort to make the place feel homely.