The property had not been cleaned when we arrived. We were presented with the previous occupants mess, waste and unkept beds. We were stuck with no where else to stay, a filthy Airbnb and a 6 month old at 5pm in Edinburgh.
We contacted the host who uses a management company. The management company apologised and promised a call back within 30mins. I was not called back. Upon call back someone new answered and said they were looking into it. The connection appeared to be overseas. The connection was not good. We eventually had all other communication via Airbnb chat. The management company refused to give us the contact details of the host.
Cleaners eventually arrived around 3hrs after we arrived, and left around 8.30pm. With no other option, we sat in the previous occupants mess while we waited. Our cleaning fees were refunded but no other compensation offered.
Once this issue was resolved we were able to enjoy the property. Well located and a good space. A good comfortable nights sleep in and the lounge was great to relax in.
Unfortunately this is managed by a management company and this is obvious. Information provided is in places incorrect and in others non-existent.
Other issues
The TV remote did not work - batteries dead, the shower is very stiff and fluctuates in temperature. The fire alarm is disconnected. The heating was turned off from the boiler. No information was provided on how to fix this. The wifi password in the management guide is incorrect however you can read it from the back of the router.
This is a property with great potential and having said all of this, we would recommend if these issues - plus this cleaning issue - were to be resolved.