Communication with Agie was very easy and quick. The key pick up was very convenient and went smoothly. The flat is beautiful: spacious with lots of light from big windows and comfy furniture and beds. It is very much as shown.The area around the flat is great--lots of little shops and restaurants (we really enjoyed the Pickle across the street for drink and shared meat board) and a very easy walk to the historic centre and many museums. Highly recommended.