Charlotte was fantastic. We missed our connecting flight into Edinburgh and were very late getting in (9a the next morning!). Charlotte was great with letting us know how to get into the flat since we couldn’t meet her, and it was a perfect place to watch the Hogmanay fireworks for us who didn’t want to deal with the street party. Beautiful views, very comfortable. Eggs, juice, etc, were amazing to have there on hand. The location is easy and convenient to all areas of the city centre. Highly recommend!