We arrived and once we followed the clear instructions emailed to us we got in to the flat with no problem. The flat is the basement of a beautiful grand building. The flat perfectly suited out needs for our trip. We spent little time there but when we arrived home after a busy, cold day of sightseeing we enjoyed relaxing on the sofa of the warm bedroom/living area. The flat was very clean and well maintained. If it were a little warmer we would've enjoyed the garden too! We managed to get essentials, such as milk, at the local shop and also found a great breakfast place (The Pantry) at the end of the street.