Having never written a bad review, with never a need I am NOT enjoying having to write this, yet I have no choice but the truth to say. Sadly, there are some things that need to be addressed in this place. The bedding is clean and the towels too, countertops also clean. The bed is comfy, but the window in the bedroom does not open. The smoke is a SERIOUS issue, it comes from the third floor up. There are broken utensils, kettle leaks and one saucepan was highly dangerous, dishwasher not maintained with salt, rinse aid etc, so stuff doesn't clean, the rugs are disgusting, ditch them! Floor in the kitchen needs attention. It is spacious and the location is great. Instructions for heating and wifi all easy to use. I feel some care and attention and this place could be SO much better, fix the bulbs blowing, maintain the property well, have a deep clean put in place and DO NOT have a call centre respond to your message with conflicting information or try to charge extra money at short notice...address issues as if YOU were staying there as a guest not hosting and this would be much better.