We were welcomed by the hosts and they did support us during our stay. We were even helped with the local information as we were very new to the place. Being a couple with kid, we had already confirmed with our requirements with the host before booking and therefore (I think) the expectations were pretty set about almost everything. The house is around 10/15 min walk from the tram station. Room is suitable for singles and couples without kids as there is staircase just outside the room and we need to be more careful with babies. Host as well advised to take extra care for the same reason.