Do not stay here if you want somewhere warm with heating and hot water in December. Upon arrival the apartment was freezing cold so we contacted Rebecca straight away to hope she would rectify this. After numerous messages she came back with ‘try and reset the boiler’ this did not work and the heating and hot water continued not to work. I asked Rebecca to come round and have a look at what the issue may be or get someone to sort it out for us. At this point it was the second day of our stay and she just stopped replying and we haven’t heard from her since. This is so disappointing as the apartment itself is nice and clean. However this completely ruined our stay and is completely wrong of a host to do this. So so disappointed as this was our first trip away in over two years due to covid.