Positives -Beautiful victorian house in an area easily accessible to the city centre. Good communication from owner's representative throughout stay. Responsive host
Negatives - Initial reaction to the room was disappointment, as although we were offered an 'upgrade' to a private top floor room, it was not of the same quality as the room advertised.
The bathroom was lovely, but the room itself was very much below par, definitely not 'luxury' - basic, not presented well enough for paying guests in our opinion
Anouk responded immediately to our complaint, but unfortunately was unable to relocate us to the advertised room as it had be booked by another couple. She did, however, provide a small refund as a good will gesture.
I think in future, if we're offered an upgrade to booked accommodation, we would always ask for photos of the room first