Roy was very helpful, responsive, and friendly. The first day it was very cold and after talking to him, he changed the heating so I would be more comfortable. The bed is very comfortable and the room as pictured. The noise from the outside is quite loud if you are a light sleeper, but I am not so I didn't have issues with this. Overall I had a comfortable stay. The best part of this apartment is the location, as it is walking distance from everything.