Welcome was just wonderful, Calim ensured there was someone awaiting our arrival to show us the flat and key exchange. There were clear instructions to the flat and lots of advice for the city. It was very welcoming in the flat, as he supplied milk and break etc which was a lovely touch. We felt we could contact him or his friend at any time if any trouble (which of course there was not!) Truely lovely flat, warm and we'll furnished (perfect for winter nights!)