Emma’s place felt like a real “home away from home.” She went out of her way with such special personal touches that made our family of 4 feel comfortable in her place. She had a basket of goodies, milk, cereal, fresh flowers, and even a bottle of wine to welcome us. On top of that, she had a personalized gift for me.
Check in was easy. We arrived early — at around noon — and her cleaner took care of safekeeping our luggage. I also like how well organized everything in the apartment is. Emma has a clear file with instructions on where to find and how to use everything, including manuals for the home appliances. There were cleaning materials and basic toiletries available, too. Emma thought of everything her guests might ask or need. When I inquired where I could find the dish rack, she admitted there was none but bought and sent a new one the day after!!! She checked on us every now and then to ensure all was great. She truly embodies the phrase “going the extra mile” and is well deserving of her superhost status.