We had a surprise visit from the host at 9:40pm. This would have been fine if the host was just checking in to make sure we were okay and settled (as would be expected). However, 3 people turned up as the host said they’d left their laundry and were at the house for at least 10 minutes - this felt super invasive. Additionally, I was told the host would pick up the keys on check-out as we didn’t have access to the lockbox (even though we were told we’d get the code 12 hours before our stay). We waited for an extra 30 minutes after check out time, whilst also trying to get in touch with the host. We couldn’t find a number to contact them directly, so we had to lock up the house and leave the keys in a safe space. We still haven’t heard from the host and it’s been an extra three hours past the checkout time.
That all said though, the house was lovely and exactly what we expected - tidy, clean and well kept.