I wish I could have ranked our stay higher, but unfortunately we have run into issues with this stay that I had not experienced in the past five years of using AirBnB.
First the positives:
— the location of the apartment is amazing. One block away from the Royal Mile. Multiple restaurants around. Walking distance to all the main attractions of the city. Could not have been happier with that.
— Initial communication with Tim and Michelle was great. Fast confirmation of our stay, detailed instructions for our check-in, recommendations for the stay, etc.
Now the negatives
— The apartment is in the basement. There was no air circulation and the apartment got very stuffy
— One of the showers was not draining
— The towels were past their prime. One of them had huge holes in it. Some of the blankets had stains on them. Since the spay was pretty damp, I asked Michelle for extra towels - to no avail.
— the utensils in the kitchen are past their prime as well. We were not able to use the frying pans at all, they looked like health hazard.
My main complaint is that I emailed Michelle two days in a row asking for additional towels and to address the shower issue with her promising to address both issues and nothing getting done.