This property is managed by an agency rather than an actual 'host' and therefore they do not reply rapidly to contact even when it's urgent. The number provided goes to a voicemail service and they never respond, I only received responses after texting them.
The place had obviously not been cleaned properly in many months when we arrived, the bathroom was the only clean bit - the counter top had probably been wiped down but other than that there were layers of dirt on surfaces, the floor had a broken bit of flooring (with no warning), and the fridge was dirty.
The bedding hadn't even been made properly, and there were hairs on the sheets.
The front window onto the street doesn't open, so the only opening window was a tiny one in the bathroom. The place felt and smelt damp.
We didn't end up staying for the above reasons but it took some time to make contact and a week to get a refund even though we had to book other accommodation.