When we arrived, the flat was cold and there was no heating - it was around 10 degrees outside, dropping lower at night. I reported it immediately and nothing was done until the third evening of our stay (we left the next morning). So we had no heating. It was very cold. The kitchen sink and washing machine were blocked, the latter full of dirty stagnant water, the former was full of the remains of whatever the people before us ate for their meal. The sofa bed in the living room was broken so couldn’t be put away so most of the living room was unusable. We were bitterly disappointed as the flat is finished nicely and in a good location, and it was expensive. At the moment, they’ve only given us a measly 20% discount on the two nights before the heating was on. Given the house was basically uninhabitable, the lack of remedy adds insult to injury.