Disappointed at the both the room and the quality of service.
First, the room is nothing at all like is advertised. The picture here looks cosy and bright and those were the reasons why I selected it. I arrived to meet a much smaller room, cold, damp with parts of the wall breaking off. The heating didn't work and we were woken up often by the boiler going off whenever anyone used the bathroom. The bathroom itself was in a sorry state with the floor of the shower covered in a significant amount of grime. There was what I imagine is some cheap industrial body wash that smelled awful. We also ran out of toilet paper.
We were given two incredibly worn out towels and my skin crawls still thinking about them. The bed sheets were dirty and worn out and quite sincerely, terribly dirty.
I reached out to the dedicated number provided where no one gave me any useful information. Would have checked out immediately had I found an alternative.