We were due to check in to Vincent's place at 3pm. When we arrived just after that time, we discovered the flat had not been cleaned since the last guest stayed there. There were dirty towels on the floor, used facemasks on the counter, the bathroom was extremely dirty and the bed had black dirt on the sheets. This is not something a guest would want to see, but particularly not in light of the public health crisis when hygiene is so important.
We contacted Vincent immediately and while he was prompt in replying to messages through AirBnb, he did not tell us how long it would take for the room to be ready, despite me asking on no less than three occasions.
The room was not ready until 4:30pm. It was considerably cleaner upon our return, though there was still dust on the floor and the walls had black marks on them.
While delays can occur, and Vincent did explain that it was due to traffic delays and a delayed check out earlier that day, we should have been informed of the delay earlier in the day and not had to have chase answers from him.
It is also clear, based on the other reviews, that this was not the first time this had happened.
I would not stay in this AirBnb again.