Austen was there to welcome us on arrival and hand us our keys. Everything worked as stated and we had no problems other than getting the knack of unlocking both the flat and downstairs doors. Walking up the stairs to the flat helped keep us fit. The flat location is great for getting around town on foot and there are shops and restaurants just a stone's throw away. The bedrooms and living room are large and well furnished. The kitchen and bathroom are on the small side, but adequate. A good base for exploring the city and enjoying the Festivals. Thank you Austen.