NOTE: My husband and I were the ones who were to stay in this apartment. But due to COVID and an illness in our immediate family we couldn't make it. We arranged with Jana to have our friends take over the listing for a portion of the time. This is their rating and review:
Although the accommodation was very well located and in good condition, I’ve given the ‘bad’ rating due to there being no running hot water in the property. Only after I enquired as to why I couldn’t get hot water, was I informed that there was an issue with the hot water but Jana had just forgotten to tell me about it.
Whilst I understand these things can happen and new parts had been ordered to fix the issue, that really isn’t my concern. Hot water is an essential in my opinion and a partial refund should have been offered, rather than the solution of boiling a kettle, which wouldn’t have worked for the bathroom sink as there was no plug for the sink.
After raising the no hot water issue and the gesture of a refund, Jana then mentioned she hadn’t charged for the 3rd person staying in apartment, when it is actually an apartment for 3 people and I always understood Airbnb rental was for the apartment It should be noted that Jana was aware before we arrived , that we were 3 people, so could have mentioned any extra charges at that point and we would have paid them.
Given our experience I would not rent this property again.