Leah reached out regularly prior to our visit with recommendations for things to do and some promo codes. (Sadly some arrived too late for us to take advantage of them). Honestly, I don't really have a problem with Leah, but the property is a whole other story. I don't like leaving a bad review, but I want to save you all some $ and heartache...If you want to sleep, this is NOT the apartment for you! I had read noise complaints in prior listings, but thought it might be an occasional, minor annoyance. Instead, none of us slept a single night. Drunken pub-goers were yelling, pounding on the building door, and knocking over rubbish bins. We were awakened multiple times throughout the night. The thermosat was imposssible to control the temperature in the frigid Edinburgh weather, and the windows (single-paned and probably original) were extraordinarily drafty and paper-thin. FYI - there is no heat in the bathroom. In addition, the cookware was burned beyond use rendering the kitchen unusable for preparing hot meals. We chose an AirBnB vs a hotel to have this convenience, which sadly did not work out. While Edinburgh was the city we were most excited about visiting, we couldn't get out of this apartment fast enough. I would not recommend this location even in summer months due to the noise.