We could not have a worse experience with this host. This host offers a mattress where it is impossible to sleep. The condition of the mattress is deplorable, when you lie down, you nail all the docks.
We wrote to notify him the problem and he did not answer.
We had to call the Airbnb solutions center. They contacted with him. He indicated that he had already managed the incident and that same day we would have a new mattress.
After waiting, nobody come and we had to be forced to sleep on the sofa for 2 nights.
For the only reason that he contacted with us was to tell us how to leave the keys and to request a positive evaluation, indicating that if we had had any problem, we would indicate it privately.
Thanks to the intervention of Airbnb after providing photographic evidence of they condition of the mattress, including videos, the will make a refund, but only half.
The cleaning of the carpet is questionable (it charges a plus for the cleaning that it does not use), not to mention the shower that not swallow the water. Or the toilet, which sometimes returns what was swallowed.
It is far from the center. The entrance door costs to open and does not give any security to leave your valuables inside.
If you have any problems, inform the host but if you do not respond, inform Airbnb to intervene as soon as possible.