We had some issues related to the check-in. We asked the host if was possible to check-in around 1:45 instead of 3 pm, she said yes and that we were able to do a contactless check-in by finding the keys in a box outside the front door. However, the day of our arrival she informed me around 1:30 pm that she was in the house to clean it and she would have finished around 1:45. Not really polite as we are in a pandemic and people can prefer to not have too much contact with other people due to health issues. Nevertheless, once arrived there the keys were not in the box, I called her twice to have some news about it but she did not reply to the phone and as was raining we went to a bar to wait for her response. When I told her by email that I tried to call and that there were not the keys, using the email, she told me that the keys were always been there and that she was texting me and so was not able to pick up the phone . I went again to check for the keys and this time they were there, in the same place where I looked before, so that was quite disrespectful, being honest I would have prefer a clear "no, you cannot enter before the check in time". Once get in the house the bath-mat was totally wet and there were empty bottles of shampoo around the shower, not really nice. Nevertheless, the place is really great and really close to the city center, so I would recommend it but I had to tell my experience as a whole.