We had some plumbing issues at the start of the trip, but Carol was attentive, communicative and I sensed she genuinely cared about the issue. We managed to resolve the issues in a way I think was fair and we were able to get on with enjoying our trip.
The apartment itself otherwise was great. Kitchen in particular is well equipped for cooking and the location is absolutely excellent.
Overall, despite some issues, a very positive experience. Thanks Carol.