Despite being told that Rebecca would try her best to help us out with an early check in, I messaged Rebecca the day before arrival and on the day of arrival and she didn't respond on neither occasions. A simple 'no, i cannot accommodate' would be a decent thing to do, so could have better planned our day rather than sitting in a cafe around the corner hoping she would reply. We finally checked in at the standard time (3pm) only to arrive to an uncleaned flat, with dirty towels and dirty sheets still in use from the previous guests. However, Rebecca quickly got her cleaners around and the flat was cleaned by the time we returned.
Aside from this, the flat is lovely and is well located.