The room we booked was not cleaned and prepared for us from the previous guest. The keys available were for a different room than the one we had booked, but we settled in that room since there were no other clean rooms, and we had no reply from the host when we questioned this. Other guests due to stay in the room then arrived without a place to stay.
Ryan did resolve the situation with the other guests, but I feel that if he had communicated properly earlier on, this mixup wouldn't have happened.
Also note that you share the bathroom and kitchen facilities with 2 other occupants (although your room does have a lock), and that towels were not available.