(Sorry for the late review - as we mentioned, on leaving the apartment, we straight away went on a cruise and had very little internet access). Agnes was easy to contact by phone and email and she met us on arrival, as planned. The apartment was fantastic - we were a group of eight and it's roomy enough for that number. Kitchen is well equipped, and we were even treated to a 'welcome pack' of butter, orange juice, bread, etc. A very nice and personal touch - thank you, much appreciated. Transport into Edinburgh is very easy - so close to bus stops and approx. 10 minute walk to the tram line. I would highly recommend this apartment for a family or a group of friends.