I wish I could give this place a better review, but there were too many issues to go above 2 stars. If you care about cleanliness, keep reading. For positives, the flat is spacious, nicely decorated, has plenty of amenities and charming views, good wifi, and the management team responds quickly. The host himself is very nice, kind, and considerate, although I mostly interacted with a large number of people on the management team.

You will struggle to open the door to the flat if the middle lock is locked. The neighbour across the hall tried helping me and said "I always see people struggling with this lock," but the management team said they'd charge me for sending someone to open it. Luckily I opened it after about 15 minutes.

Major cleanliness issues included: a crusty, used bar of soap on the bathroom sink; used fishnet stockings in the bedside table; multiple hairs (from different people) on the pillows and duvet cover; food crumbs underneath and on the chairs in the kitchen. Given that this listing claims to be committed to Airbnb’s 5-step cleaning process in response to COVID-19, the clear lack of cleanliness was alarming and very concerning. I spent hours cleaning the place myself, but the management team sent clean linens over after I sent them pictures of the hairs.

After learning about this, the host stopped by to apologise himself and very generously brought me a gift. It was really thoughtful and kind. They also refunded my cleaning fee without issue. However, the lack of compliance with pandemic-related safety precautions that the listing promises is something potential guests should be aware of, and is something I hope they rectify. It was very upsetting and stressful.

The management team also hadn’t considered the length of my stay (22 days). There were no bin bags (except for one in the waste bin, not recycling), an almost empty kitchen roll, and four toilet rolls. I had to replenish all of these, and while the management team offered to compensate me for the bin bags, it was disappointing that I wasn’t provided an adequate amount of these essential amenities for my long stay.

Last note: looks are deceiving. The pillows were hard, and if not for my small suitcase I would have spent the money on a better one. The blankets are very thin and there are no extra blankets other than another two very thin ones, so be aware of this if you run cold. The linens are so rough they feel like vinyl. The large grey couch is also very unpleasant to sit on. None of these are huge issues if you plan to stay here for a few days, but they become noticeable on a longer trip. At one point the kitchen tap (or faucet for North Americans) flew off of the pipe in mid-use, I’m assuming because of the water pressure. These kinds of things happen and I don't fault them for that. To their credit, the management team dealt with this as quickly as possible and got it fixed on the day I finished my quarantine, but it added more stress to my stay. Overall, I’m sad that my stay wasn’t positive and I hope they work on fixing these issues.