I stayed here with my family for a week and it worked out really well. The communication was excellent. We had a minor issue with the bathtub drain and it was fixed promptly. The space is great for a family or a group of couples. The location is amazing - just a few minute walk to the castle and basically right in old town. The downside is there is some street noise from one bedroom and the living room - but this is the exchange for staying in the heart of the city.