I nearly cancelled this booking about a month before coming due to some issues in my relationship. I tried to explain this to Dawn but she wasn't the most understanding to say the least. We couldn't agree a reasonable cancellation fee, so the booking went ahead and my girlfriend and I came to Edinburgh.

The apartment was nice enough and had most of the amenities we needed apart from a microwave which would have been useful.

Dawn was a reliable host but she wasn’t very understanding. My girlfriend and I exceeded the wireless internet data limit, which we were not warned about beforehand. I have included the following sms conversation with Dawn, just to stress how unhelpful we found her as a host.

Me:
Hi Dawn, we’ve had a problem with the Internet. I read your message about the light internet browsing but I've just realised that my computer is connected to Dropbox, so it automatically downloads files. It's been doing that so we've run out of data...I've turned Dropbox off now so shouldn't have the same problem again. Will you be able to fix it please? It's a shame you don't provide unlimited access because we really could've done with that as we both have some work to do whilst we're here.

Dawn:
I'm waiting on router to be sent and would usually have unlimited. There's plenty of Internet cafes around you and I expect you'll be out most of the day. I'll try to sort mobile broadband.

Me (later that day):
Hi Dawn, did you manage to sort the internet?

Dawn:
The broadband has been topped up. If your usage exceeds this amount I'm afraid it won't be topped up again. This is a holiday flat rental, not a business rental and therefore data is not usually used in that way.

Me:
Hi Dawn, the internet hasn't been working since we exceeded the data last night, that was a genuine error with Dropbox as I explained. If we had known about the data limit before we came, we could have avoided this but your AirBnb ad doesn't mention it. I would be grateful if you could top it up for the rest of our trip as this is a working holiday and we need internet access. I have turned Dropbox off now and will only use internet for browsing and work emails. What is the data limit out of interest? If we know this, we can do our best to avoid this happening again. Thanks.

Dawn:
There will be no more top ups.

Dawns general lack of understanding and effort really put a dampener on our holiday. At one point she popped in to check the gas meter after checking we were out first. She made no effort to meet and greet us. There was no information provided on the area, the shower was weak, the bath small and generally the apartment needs some TLC.

We personally wouldn’t recommend this property as our overall experience wasn’t great.