Rebecca was responsive and proactive with very clear communications. The place looked mostly like photos though its age shows slightly. Cleaning is adequate but can be improved - toilet wasn't flushed, and some essentials like toilet and tissue paper were missing, and the heaters and windows were dusty.
Lift was out of service for the 5 days we were there, which is unfortunate since we chose this flat for the lift because of my mum's bad knees... Understand that this is out of Rebecca's control though.
Besides these problems the house is comfy enough, and the location is pretty good.