We were in touch with Catherine before arrival. She was extremely responsive. As we were arriving late (after daylight saving kicked in) we requested Catherine to be there to meet us and she obliged. She familiarised us with the apartment.
She was also very punctual to be there for the check out.
Location of the Apartment is very good, quite neighborhood and just 5 min walk to SouthBridge Road which has TESCO, LIDL and Sainbury + loads to eating places and pubs.