My wife and I stayed in this flat for 4 days during our trip to the UK and it was fantastic. The apartment was very clean and had absolutely everything we needed including a washing machine! The check in process is a self check-in - there's a lockbox by the main door where the keys are held. Michal will give you the code and you get the keys when the apartment is ready. I don't think you'll find a better flat in this location for the price. We highly recommend this place to anyone looking to stay in the area! What a gem!