Paul responded very quickly to any query we had. The flat was ideally located and we could walk to everything we wanted to see, as well as to/from Waverley Station. Flat was clean and plenty of towels etc were provided. Instructions on how to obtain keys were very clear and efficient. Bed and sofa bed were extremely comfortable. Double glazing on windows was super efficient. Hot water was constant. Plenty of coat-hangers and hanging space. Kitchen was well supplied with crockery etc and it was all clean.
Only thing I would say is that, with a small amount of money, the living room could be up-dated and made a little more attractive.