Lynne went out of her way to make us feel welcome and to prepare us for our trip. In addition to sending us the information ahead of time, there was great information already in the apartment, including how to use everything (a great help for people from overseas). When our flight was delayed, we emailed and she even met us at the tram stop. The apartment was just what we wanted: close enough to all the home away from home things we wanted (grocery, bank, pharmacy) and the tourist attractions, and just enough out of the way that it was generally quiet. Also, the apartment was really well appointed with the kitchen stuff you want around, but don't want to have to purchase - basic spices, sugar, tea, and even tinfoil. We like to pack our lunches and make dinner at least one night and found this was really helpful. There's a bit of pub traffic below you, but it adds to the atmosphere of where you are staying, and encouraged us to go out and enjoy the experience. All in all, a five star experience; we'd definitely recommend Lynne and any properties she manages.