Helen is wonderful and super attentive. As with any older apartment, there are small 'imperfections' with the apartment (shower low water pressure), but these should not keep you from enjoying your time at the apartment. It's located in the perfect spot - very close to city center and Arthur's seat. My husband and I walked everywhere, never taking a bus. Lots of supermarkets are also close by. Best of all are the high ceilings and the spaciness of the apartment. We felt immediately at home and well taken care of!