The place itself was fine for the time we were there. The bed was comfortable, & the kitchen was quite large. The shower was odd (very tight & sprayed everywhere) & the couch was worn down quite a bit
We had a problem with getting into the unit upon arrival; when it's freezing outside and you have to wait more than an hour to get any kind of help to get in, it was a bit frustrating especially after almost 22 hours of traveling to arrive. What was most frustrating to me was the multiple # of people involved in running this place (says Rebecca (Hat team) on the app, but I don't think anyone was actually named Rebecca), and yet no one could help us quickly. I used their instructions to enter but the padlock code didn't work. When I wrote to them on app, showing pictures of the lockbox and code, I was sent back a response from yet another property manager repeating the same instructions (not helpful as they didn't work!). Finally someone else gave me the code to the housekeeper's box.