We arrived with our 3 children to find the property in a terrible mess. The host had explained that the previous guest had left it in a bad state. Door handle missing, carpets filthy, cobwebs and dust on surfaces, food trodden into floor, soiled boxer shorts in bed side drawer. The list sadly goes on. The flat was photographed as having 3 double beds, however only one was made up along with 3 single camp style beds. I’m addition the sky tv (& television) were broken. Far from ideal with 3 young kids and snow outside! Our host had been great at communicating up till the point things started going wrong. He suggested we were only considering leaving the flat because of the bad weather. We live in the highlands of Scotland so are used to snow. I took lots of pictures of the mess we found but Blair rejected our refund request and ended all communication with us. This was really disappointing as we would have liked to explain to him the issues we had and share the pictures. I don’t believe anyone with a family would have found the flat an acceptable place to stay. We basically arrived and within 3 hours had packed up to get the train back home. Perhaps the issue was with the previous guests or with the cleaners, I’m not sure. We were very much looking forward to our stay and had a great experience with air bnb before but this was a huge let down for all of us.