The apartment is in the best location possible--very centrally located, and with unbelievable views. I stayed during the Fringe Festival, so it wasn't exactly a quiet area, but I was able to relax and sleep without any issues. The bed is very comfy and the living room is a nice space to unwind. The washer/dryer combo is a lifesaver for long-term traveler. The shower worked fine for me, with plenty of hot water, so I'm not sure what issues other reviewers may have faced. As for the stairs, is there are definitely quite a few, but after seeing how narrow and windy some Edinburgh stairs are, these are pretty straightforward, so to speak, with landings every flight to rest your arms if you're hauling multiple bags up to the apartment. As for communication, Maureen was easily reached and clear with the checkin instructions.