Nice property and good location but MAJOR communication issues from the beginning. Felt like the owners were very stereotypically prejudiced towards us and were reluctant to allow us to stay because we are younger (19/20) and had to convince them to let us stay there as we really liked the look of the property. We had issues with the key to the building and had to take them back on the first day to get it checked out. We had been out all day and called to see if it was okay to collect them in the evening, only for us to be left standing outside an empty office in the cold for over an hour because we were told the issue had been resolved and it had not, with nobody in the building to talk to. It was near impossible to get through to someone that would actually listen to our issue, and we became increasingly frustrated in the freezing cold with all of our belongings in the apartment and no access to it. Was eventually resolved by a very helpful maintenance man who gave us a spare key, however it spoilt the end of our first day and I feel like the issue could’ve been easily avoided.