Mark is a gentle man. It was after 8pm when we arrived in Edinburgh, and a little rainy, but we felt Mark's kindness as soon as we got downstairs. We didn't know how to open the gate, so Mark came down and picked us up and carried our luggage upstairs. He was also helpful in showing us a map of where to visit. The room is clean and warm. It was a great experience and I would probably choose it again if I ever went to Edinburgh again.