Fiona is a kind, welcoming and attentive host, and was instantly available by text if I had any questions, though everything went so smoothly I believe I only texted to thank her for the kind surprise of filling the fridge with fresh milk and orange juice for me, and leaving cookies on the table. She provided clear and simple instructions on how to access the flat, and a booklet was available to guide me on using the heating, cooker, TV etc. Of course, the flat was beautiful and incredibly peaceful with no disturbance (indeed, no sound at all!) from any neighbours. It was exactly as described and I will certainly book this flat again. I felt perfectly welcome, safe and serene there.