I was made to feel very welcome on my arrival and felt right at home from the outset. Caroline explained a few issues in relation to the flat and there was also a helpful folder of information. Caroline also said if there was anything else I needed I could get in touch. This was my first Airbnb experience and if they are all as good as this it won't be my last! The flat was beautiful and spotlessly clean. There was everything needed for my stay and the location was perfect for me. Will definitely recommend and hopefully return!!