Think again….………
We are seasoned travellers and users of Airbnb, and others. We always try to be helpful and emphasise the positive in reviews. Sad to say, this is not possible for Gardeners Cottage. Although it’s location is excellent, unfortunately, that is where the good points ended for us. We are giving this review to help potential guests of the future.
We arrived after a journey of 350+ miles. The photographs and latest reviews of the cottage lead us to anticipate a pleasant 3 night stay. How misleading they were.
On entering the cottage the smell of wet dog was overpowering and off putting from the start. (We are dog owners - although he wasn’t with us on this trip.)
There was a large, dark stain on the carpet in the living room, which looked like a ‘accident’. There was a further, even larger stain on the bedroom carpet.
The throw over the sofa was covered in dog hairs (of different varieties) and food spills. The sofa and chair were also stained and dirty.
There were brown stains on a pillowcase and the duvet cover and the bedding looked as though it had not been changed. Also there was a hole in the bed sheet; although this seemed a minor complaint at the time, compared to the rest!
Overall the property and contents were in need of a very thorough, significant and urgent ‘deep clean’.
Despite calls and messages, there wasn’t a response from the host and we did not feel up to the task of all the cleaning and washing etc that would have been necessary to make the cottage even half way acceptable to stay in, so …….we left.
This is the first time we have had anything like such an experience and we feel very disappointed and angry to have been put in this position by a host who has been, at the very least, careless in their thoughts for their guests.
When I searched further back in the reviews, I found two that mirrored mine, from May and July 2021. Clearly this is not a new problem.
On a positive note , Airbnb acted swiftly in issuing a credit and refund 👍
clouds V silver linings!
This cottage has such untapped potential but primarily it needs professional cleaners in there for a week to bring it up to an acceptable standard for guests who are, after all, paying to stay there!