Few hours before check in I was informed that check in will have to be delayed due to cleaning issue. The host told us to drop off the bags but leave the flat to be cleaned. They did not ask us to leave the key behind when dropping off the bags. Resulting in cleaner not being able to enter the flat and hence the flat was not cleaned, bedsheets not replaced on the first day. Their response for this is ‘is it ok for us to reschedule the cleaning the next day but with extra charge’, to which my answer was no because it is not our fault that the cleaning was not done.
We found clean bedsheet in the flat and replaced the used ones with these instead. However the kitchen, living room and bathroom were not cleaned.
The lock box that they use to put the keys was working when we dropped off the bags but was damaged when we returned which meaning we can’t leave the keys in for cleaners to come clean until the lock box is fixed. They contacted the handyman to replace the lockbox but gave him the wrong address at first which I then have to send him the correct address.
The lockbox was fixed on the third day which is also the day before check out. At this point there’s no point of having the cleaner coming anymore we we just asked for them not to come.
So yeah, after some emotional damage, three nights in a flat that is not cleaned, and the host ignoring my message requesting some refund because the flat is not cleaned, we left.
Edinburgh is lovely tho. Recommend Pentland Hill Regional Park and Queensferry.