We were extremely looking forward to stay in this property, as it appeared to be in a great location, and from the photos seemed to be well equipped and newly furbished. We arrived late in the evening, upon request of the host that the cleaner would only be finished by 8PM. We were shocked to find that the property had not in fact been cleaned after the previous guests - the linen was not changed, there was no bag in the bin, no toilet paper, and the property was in general poor state of cleanliness. This would be unacceptable even under normal circumstances, doubly so during a pandemic when everything needs to be properly sterilised.
To add to our disappointment, the only solutions offered to us when we called the host were to either get a refund for the first night and book somewhere new to stay, or to cancel the entire booking through AirBnB. In other words, the host took no steps to help us, and left us to find new booking at 9:30PM. We do not understand why this should be our responsibility, when it was the host who failed to make sure the property was cleaned and left in a livable condition prior to our arrival. That was the host's responsibility, and so a solution to our problem should also have been their responsibility.
I highly caution everyone against booking this property.