The property looked exactly like the pictures however, had an unfortuntell experience with the team. I checked in late OKa Friday evening (after 11pm) and have taken a shoer upon arrival. Hot water and the heatin was up at running. When I ran the water I realised that hot water only lasted for just over a minute and rest of the time I had rather warm/cold water. I thought this was because of the boiler as I switched it on when I arrived at the property.
I then reported the issue to the office at the phone that was provided by the company itself. Have spoken to a lady who reassured me that she will be sending someone around and asked me to leave the key at the plce I collected from. When we arrived back lte at night I realised that we hd no hot water or nobody who came around to fix it. I then got in touch with another memberof the team via airbnb chat who told me that there was nothing filed on the account or booked engineer. This lady on the phone did not make any bookings for the property although I called hr twice.
The flat itself is nie, was clean and definitely as shown in the pictures however, due to this behaviour I would definitely not give them more than 2.5/3 stars.