I am writing this review not to criticize this host, but to warn others that AirBnb Air Coverage really doesn’t cover anything. John was as helpful as he could be in a unique combination of events which caused the apartment not to have heat or to be clean when we arrived, forcing us to find alternate accommodations. Again, John tried to help, apologized, and quickly agreed to refund us his portion of our costs. Airbnb, however, didn’t respond at all for over a week and then would not reimburse us for hotel costs because the receipt was in my husband’s name and the reservation was in mine (even though they were on the same credit card account). So be warned. We are former superhosts and frequent Airbnb travelers but witnessing their total disregard for their customers and lack of any accountability for their promises of insurance, I seriously am rethinking all that, and I doubt if we will travel that way anymore.