EXTREAMLY slow responses!
NOT MATCHING PHOTOS!
We wanted to spend a little bit more for our staying and found this precious spacious apartment of yours on the website. We hesitated at first before booking, but thought for that kind of space it was worth the money. But after checking-in we did not recall any corner of the apartment from the pictures seen online. We were disappointed and upset. We have reached out to the Sonder Team but got response only after 7 hours or so. We have asked for other options to manage the situation since there was not any other space available similar to the apartment listed. But this time, it took about 23 hours to reply, without mentioning that the reply was almost the same. We honestly did not like the slow and not problem solving responses, that seemed to be a delay tactic. We did not enjoy our staying.