Toilet was broken on arrival. It took two days to have someone come to fix it. Weeks later, the promise of 20% discount rate is yet to appear.
The first day we cancelled our personal plans having been told someone was on their way to fix the problem. They never showed.
On the day someone did show, they were over an hour late.
Communications were terrible throughout.
Promise of 20% discount rate for both days has not materialised.