This is a lovely apartment in a decent location. However, when reading the printed version of the house rules, it was made clear to us that we would have to pay extra if we are to turn on the heating. It indicated that the heating was timed for two hours in the evening and morning. However, being a townhouse, this is simply not enough. The house was absolutely freezing upon arrival. We kept our coats on the whole time we were there. We decided to go out and hoped that the heating would kick in during the day, we could not afford to turn it on, especially as we had already payed significantly for the place. When we returned the house was even colder and we could not sleep all night, even in our clothes with extra blankets. There was also no instructions as to where the heating was or how to turn it on. I decided to contact the host so that this would not happen to guests in the future, we thought there might have been a problem with the heating. I was shocked to receive an aggressive email back, blaming us for the problem and not even approaching an apology or reasoning with us. I could not believe how we were made feel and how rude the host was to a paying customer. Although the heating issue was very annoying, we were of course willing to excuse this with a simple explanation. For her rudeness alone, I cannot recommend to stay in this apartment. I hope that this host can take on our comments and make an appropriate change. When you pay for an Airbnb you at least expect the place to be warm.