The host was brilliant from the moment we booked the stay until we left. Communication was fast whenever we messaged Gill.
We had a few glitches, one off the bath drainage system was very slow in draining the water and the main shower head was not working.
We advised this to Gill who had already provided us details for the property management team.
When I rang the lettings team he told me they was aware of the issue and will send someone around to do a temporary fix which was kind off annoying as they could have done the temporary fix before we got there if they couldn't fix it.
On our first day out off the two that we was there, we was without a shower as 4 of us using the small shower head in the other shower would have taken longer and we had already planned lots of things to do in the 2days we were there.
We was charged for cleaning fee which I felt like we was robbed off as the flat had alot of fluff, visible dust on the floor and window sills. I did mention it to the lettings team to which I got a reply if you are not happy then you can make your own arrangements for tonight. The letting team didn't do any justice to Gill who was a brilliant host.
Overall the location was very good quite a few stairs to go up to the top floor but we didn’t mind this at all, the apartment is in a good location, central to a lot of history and amenities.
The apartment itself was cosy and the kitchen in particular was lovely.