The apartment is great and the location couldn't be better. Unfortunately we had a problem: the boiler was broke which meant cold showers... I guess this things can happen. Lily was very supportive, she came to meet us and tried to sort the problem but there was not much she could do. We've received a reimbursement because of this which was a nice gesture from her. If you want a very nice apartment in a premium part of the city this is the place (and hopefully you will not experience this issue as we did)