I'll start with the positives: Location absolutely spot on, an easy walk into Edinburgh New Town and very easy to get to from the Airport. Size of the apartment is great. Bed linen of a good standard. If you don't look closely, the overall impression is great. Now to the negatives: the communication is a tricky one, I thought I was dealing with the owner, turns out it was a managing agent who was nonplussed about the parking issue we had. I specifically booked apartment for the parking. I was sent information as to where to park but there was a car already in the space, when I phoned, I was just told to go and find street parking and they'd refund! This was unacceptable, we had never been to the city before, we had luggage and I'd booked for the parking. I was then told I was trying to park in the wrong bay - I had even sent a photo of my checkin information but they still said their records showed another bay. We parked in other bay, yet the next day when we returned from a day out, someone was in that space too! I paid approx £140 a night for this apartment, the photos looked stunning yet on entering, there are large dark stains in most rooms (the one as you enter is most unsightly). No welcome pack. No visible instructions how to use the appliances. The bathroom has dripping tap and no overflow casing. Just seem to be lacking in the 'attention to detail' but to be honest, I wouldn't have been half as critical had I not been so disappointed by the way we were treated when we telephoned on arrival with the parking problem. It set the tone I'm afraid and we were already feeling pretty negative even before we opened the door! Don't think I'd use this apartment again, they'll be plenty of others to choose from and I'd rather have the customer service. It's kind of put me off AirBnB tbh! I should have been dealing with the owner, not a third party :-(