Aileen was very quick with her responses to emails and was in regular contact. We were met at the apartment by two young women who explained how everything worked - this was backed up with a very useful book of advice and instructions about the apartment and the local area. The apartment was gorgeous - a welcome space to come home to after a busy day. We felt welcome and comfortable throughout our stay. Located in the Grass Market it is very central to everything with some great restaurants and shops close by. We never got tired of the view from our window - love that castle!