Dawn was running a bit behind since the previous guest was late on his check out, but she was very accommodating and tried very hard to make everything ready for me on time. The flat was great; perfect for me as I was traveling alone. She was great with explaining everything, and how the hot shower worked, and also left instructions so I could use the washer/dryer. The flat was quiet at night, which was good for me as I am a light sleeper. The bathroom sink was a little small, but not a big deal with a little adjustment. Overall it was a positive experience and I would recommend Dawn and her flat to friends.