We had a stay booked at Caroline’s apartment for mid August which we were really looking forward to.
Caroline’s apartment was easy to find and in a good central location. The apartment is easy to access via the lockbox and a good size for four people.
Unfortunately, on the first day of our stay we found some problems which led us to believe the apartment had not be cleaned properly - there were coins and dirt in the sofa, dust in the bathroom and stains on the bedsheets. We felt very uncomfortable so we messaged Caroline - all previous reviews were very good so we were expecting a resolution.
Instead, we woke up to a message stating that she did not agree with the areas we felt had not been cleaned properly (we had sent photos) and that she wanted us to leave the property by 10am. We had another night booked with Caroline.
We immediately packed up and left very upset and disappointed as we felt a resolution could’ve been found, however instead Caroline disregarded the issues we had identified and told us to leave her apartment. We were lucky that we had funds to be able to book alternate accommodation and had no young children to care for!
Considering the current COVID 19 pandemic, we would expect a host to ensure their apartment was to the highest standard and if not, to fix problems as soon as they could.
Unfortunately the combination of cleaning issues and Carolines disregard of our problems has left us to leave this negative review as we would not want people to go through the same thing.