CheckIn: Location is good. Was provided a video & pin prior to arriving. Easy to grab the key & open the door. We did not know the unit was on the 5th floor. We had to lug 2 very heavy baggage up & almost felt like dying. Strongly not suitable for ppl with large/heavy baggage/leg issues.
Amenities: Washing machine not working. Only 1 out of 2 plugin heaters provided was working. Toilet & kitchen heater is old & took a long time to heat up. Shower water heater not working - were not able to shower while we were there, but thankfully we were staying just 1 night.
Response: Nicky was responsive initially when I asked about early checkin (is £30 - better to store luggage nearby at £5 per bag which I did). But was not responsive after I told her I have struggles getting them to turn on & amenities were not working. There was a lack of instructions in the place for a foreigner like me.
Overall the place is very old & needs maintenance. Even the bed is lumped on one side.