Firstly let me start by saying that I am not someone who often leaves reviews and certainly not negative ones at that. We stayed at Phillipa’s apartment between 23rd and 26th September 2019. At first the apartment seemed lovely and we said as much to Phillipa. In the evening of the first day that we were there we started to hear a beeping sound coming from the fire alarm in the kitchen. After contacting Phillipa and exchanging a number of messages her advice was for one of us to get up there and take the battery out of the alarm. After trying everything we were unable to do this as it would have meant ripping the fire alarm from the ceiling causing damage that we did not want to pay for. We explained as much to Phillipa who said that she would have come out but her kids were in bed. Whilst I appreciate that it was late in the evening I do not think this was a reasonable response especially after explaining to Phillipa that the noise was such that we could not sleep bearing in mind that we were travelling with my disabled mother and a 2 year old child. Our only option was to ring the fire services who did come out and solved the issue however also confirmed that it was the landlords job to resolve the issue. Phillipa telling me that she has the same fire alarms across all 14 of her properties wasn’t a reasonable response to the issue.
The other issue that Phillipa failed to mention on booking was how extremely noisy the apartment is. In the 3 nights that we were there no one managed to get any sleep due to the noise coming from the pubs right downstairs. Given that we outlined to Phillipa that we were travelling with a baby you would have thought this would be a point worth mentioning. She had, however, managed to provide us with disposable ear plugs so she was fully aware of the issue and yet failed to mention it so she could secure the booking.
In addition the flat was extremely dirty with a bag of dirty washing in one of the bedroom cupboards, extremely poor and old mattresses in the bedrooms and generally an apartment that wasn’t suitable for a party of 4 let alone a party of 6 which allegedly it could accommodate as per of the ad. The bathroom stunk of dirty oil as the air vent must have been linked to the pub downstairs. The smell seeped into the whole flat making it unbearable. The blinds in the living also did not function just to add to a long list of issues.
All in all would I recommend staying at Phillipa’s place - ABSOLUTELY NOT!