I had written the housekeeper 3 days in advance when we would like to check in. On the check in day I wrote her again asking whether we could come half an hour earlier. She wrote me it was fine. We were at the apartment and no-one turned up, so I called her and she drove to us as quickly as possible. She was very apologetic and a lovely lady, however the flat was not cleaned and she forgot we were checking in on the day. Because the housekeeper forgot we were coming, she cleaned the apartment in a hurry (within 40 minutes she wrote me a message saying it was now cleaned), while we went out for dinner. We later found crisps, orange peel and grapes on the floor that didn't belong to us. Furthermore, in one of the bathrooms were a lot of long black hair sticking to the ground (none of us had long black hair). There was also no clean kitchen towel or sponge provided.