The building itself is old with a shabby concrete stairwell, but the front door opens onto a light, spacious and clean flat with modern bathroom (and a decent, over-the-bath shower). The kitchen could have been better equipped - some mugs, for example - but there was tons of tea, coffee pods and sugar, and also the bath towels were nice quality. The location just a short bus ride from the city centre and walking distance from the supermarket meant we were very happy. Communication with Rachel was great, with some useful photos to help us find the building and the key when we arrived. She helpfully made up the sofa bed in the living room beforehand. The bedroom and living room both look out over the street, which can be noisy in the early mornings and sometimes during the night with the windows open, but this wasn't a major problem. There were two of us, one in the double bedroom and one on the sofa bed in the living room, and we had plenty of space. It might be a little tight for four, specially around the table in the living room. Overall a great stay in a place I'd recommend.