The flat was lovely and in a great location. Close to the main tourist attractions but on a quiet street. We had trouble checking in and ended up needing to find a hotel room at the last minute when we couldn't reach Keith or Airbnb. It was quite stressful, especially with 2 young children in tow. Once we were able to reach Keith the next day, he was very apologetic and responsive. It was an unfortunate series of events that led to us being locked out. We lost almost a full day of our time in Edinburgh but things went smoothly after we were able to access the flat.