This is a beautiful apartment in a great location, but it is lacking amenities that one might expect at a premium price. We enjoyed our stay, but we have several items that should be addressed for safety and comfort of guests
Initial entry was very difficult. The lock box is attached to the bottom of the railing at the top of a set of steep stairs. Thank goodness it was not raining when we tried to find the keys as there is no overhead shelter from the weather. There were no clear instructions about which lock box to use. The instructions said to look for a box labeled “MY”. There were three boxes on the railings; two had black covers and the third had different letters on it. It did not say in the instructions that you had to lift the black cover to find the label “MY”. We spent a lot of time calling the office and talking to someone (who had no idea what we were talking about) before we discovered that the cover had to be lifted. After we got the key, we managed to open the door. The inside lock is very difficult to open; you must stoop down so you can peer into the lock to get the key into the correct place. Then the actual handle is very stiff and takes a lot of effort to open.
There is no lighting at the outside front door.. It is quite dangerous at night coming in and trying to insert the key above your head. Then there is no lighting in the entry hall of the building, only some dim red lights at the floor.
When we finally got inside everything seemed very nice and clean. The apartment is bright and modern. However there were some things that have been neglected. Some of the problems were little ones and easily corrected (but should have been done before anyone came to stay) Others are major and need to be fixed or removed from the amenities. We were able to contact Sam and Samuel who came and took care of most of the minor deficiencies

Right away we found that two overhead lights were burned out in the kitchen making it quite dim. There were four overhead lights in the bathroom that needed to be replaced including one over the shower. There is a mirror in the bathroom over the sink that has lights in it but we could not get it to work. And the overhead light in the bedroom had no bulb. Samuel came and replaced all but the mirror lights and the overhead in the bedroom.
The shower head needed adjusting; water came out erratically and the head would not stay upright. We noticed that someone in a previous review mentioned the shower head. Samuel fixed that for us as well. However even with it fixed, the water managed to spray all over the bathroom floor. This looks like it has been a problem for a while since the wall and floor right outside the shower are damaged.
The remote control for the TV had to have new batteries. Again Samuel replaced those.
Some of the major deficiencies that need to addressed are:
The couch in the living room is very uncomfortable and difficult to get up from since it is so close to the floor. We had to sit on the upright dining chairs to watch the TV.
The washer dryer does not work at all. After several hours the clothes are dripping wet. They admitted that they were aware of that problem and it has been mentioned in previous reviews. It should be removed from the amenities until it is fixed. And anyone who has already booked the apartment should be told that it is not working so they can make other arrangements.
Last but not least a few things that were not satisfactory and could easily make up for a lot of deficiencies:
Both hand towels were clean but stained; looks like someone removed their makeup using them and they did not come clean in the wash.
Bath towels are thin and small. We were only provided one each. No face cloths or make up remover sheets (which would help if someone needs to remove makeup!)
There are no paper hankies, no kitchen roll, and no serviettes.
No special touches like flowers or wine.
One of the pans in the drawer is not suitable for the induction cooktop. If one was not familiar with induction cooking and put that pan on the stove, they would think the cooktop was not working.
We had a lovely time in Edinburgh. The apartment is in a great location. Please just keep up with your maintenance and fix things that get broken. And add some upscale touches. And think about providing two sets of keys when more than one person is staying. We had to put the keys in the box every time we went our separate ways.