Terrible stay - the heating was set to 23 degrees and for some reason the thermostat wasn't working so we couldn't turn it down. On top of that, all the windows had been locked shut (presumably for security reasons as it is on the ground floor) so there was no ventilation whatsoever. We couldn't sleep as it was so hot and stuffy, and kept having to get up in the night to open the front door to let cool air in. Communication was also terrible - ignoring a lot of messages and taking ages to respond, so the issue wasn't even resolved for the second night. It's a great location and flat so I'm sure if the heating was fixed, it would have been a nice place to stay.