We were a stag party of 13, on the morning of our expected arrival we were notified by William that our apartment wasn't available do the boiler not working, however he can place us in another apartment that is just up the road and is identical to the one we booked except for the fact that it is slightly more modern, can't say fairer than that! Friendly guy and was always very quick to respond. Apartment itself was nice and clean with plenty of kitchen amenities. Would recommend.