Shanna was wonderful! We were running a bit late due to transportation issues, and she was helpful and patient. She was very thorough in explaining not only stuff about where we were staying, but going over all of the landmarks and "must do's" in Edinburgh. Very quick bus ride to City Centre, but quiet neighborhood. It's an ideal situation. The house, room, and bathroom are all beautiful, clean, and wonderfully kept. The beds are super comfortable. The continental breakfast was perfect; exactly the fuel a traveler wants and needs. Overall, Shanna was amazing! I can't wait to go back to Edinburgh so I can stay here again.