Madi was very kind considering I showed up an hour after I said I would check in due to a transport delay. The apartment is on the second floor with quite large staircases (no elevator). But Madi helped me with one of my suitcases and even offered to lift the heavy one. The room itself is lovely and the lamp has a nice warm toned bulb. My only complaint is that bed was uncomfortable and the comforter felt too short.