I honestly hate to write bad reviews. So let's start with the good things: We appreciated how good the communication was (almost instantaneous), and the flat is in a wonderful location. It has two updated bathrooms with fantastic showers. There is a lot of space and light. It has a great coffee maker. Then, sadly, the bad: I know it's Festival time and we booked late, so you kind of have to take what you can get. But the flat was really not clean and well maintained. Because of the heat wave, duvets were much too hot to use, so we thought we might just use the blankets that were laid on the sofa seats. But to our horror, they were filled with sand and dog hair, and the sofa cushions underneath them were filthy. I took three plates from the kitchen cupboards that were not clean--not as if they had not been washed well, they had not been washed at all! Someone had put them away with food on them. Especially because of the heat, the broken sash cords on the bedroom windows were a real problem since the windows were virtually inoperable. The mattress on the larger of the two beds is hard and old and springy, so if one person moves in the night, it bounces the other person around. Smoke alarms had been taken down and were sitting on top of the refrigerator. The sliding door to the ensuite does not stay shut (awkward). ... I'm really very sorry to have to write all this, but this either all needs to be addressed, or people need to know what this place currently is, which is nothing like its former reviews...