Lauren was very easy to communicate with and text back rapidly. It was Autumn time when we visited & the heating did not work effectively for us so we had to buy a hot water bottle for night time. The location was perfect, right beside the zoo & close to the town. The public transport is right outside this air bnb which was useful. The cooker was quite temperamental which meant we had to eat out most nights (which was what we were trying to avoid by having an air bnb). The house was decorated lovely and was clean.