The manner in which you handled this was both unacceptable and unprofessional. To call and cancel two hours after our check in and then not to formally cancel for another hour made it next to impossible to arrange a hotel for the weekend. While I understand circumstances were beyond your control, the manner in which it was handled was entirely. This experience has made it very easy for me to NEVER use Airbnb in the future. The refund hasn’t covered the added costs of multiple hotel rooms for our party.