The apartment and the room was really clean and and there was nothing to complain about in regards to the apartment at all. We had a private bathroom which was really nice as well. However there were a few issues, as Hannah was very quick to accept our reservation (and payment) but not very helpful afterwards. She couldn’t check us in on the day we arrived, and even the next day we had to wait a little to be able to drop our bags in the evening. I think if she accepts the booking she has to make sure we can get into the apartment somehow. We had to book a hostel for the night instead, and tried to ask her to refund us for the night she couldn’t let us in, but she never replied to our messages ever again. I thought especially about the check in times she wasn’t flexible although in the description of the listing it said that she could arrange something. It’s obviously not her fault that she has to work but it’s not really okay if we don’t get to stay for nights that we pay for. We also didn’t arrive at an unreasonable time, our flight arrived at 8:20pm, and we couldn’t get an earlier one. Unfortunately for us it was a very tense stay and ultimately we paid for 3 nights despite only having access to the apartment for around 12 hours.