This is the second visit to this flat for my family, and we very much enjoyed our last stay 3 years ago.
However the place has not been kept up to standard (the fridge was falling apart, carpets stained, shower tiles with black in corners,I could go on... )
The other issue is the construction right next door, where the banging started at 6am on a couple of mornings. This is a major project (flat is being gutted) and known to the landlords. However we were not made aware of it at all, or given the opportunity to change our booking.
Very unprofessional and not what I would have expected from an established management company.