We stayed at Ross's place for three months for our exchange semester. Ross was very quick to respond to any enquiries or issues that we had with the apartment. The warm water would shut-down every now and then, but eventually we learned how the restart the heating system ourselves. The bathroom had mold in the ceiling, and we had to buy a new shower curtain because the one that was there when we checked in was also full with mold. Sometimes the apartment was a bit cold, even with maximum heat on. However, apart from that we are very pleased with our stay. We had access to everything we needed during our three months. Our overall experience was good.