When we first arrived, our room hadn’t been cleaned and was full of dirty towels, leftover food and dirty bedsheets etc. After waiting nearly an hour for the room to be cleaned, we were given the key back to find the room in exactly the same state as before, as there had been some miscommunication and the wrong room had been cleaned, which made the whole check in process take a long time after we had a tiring day of travelling. We were woken up early the next morning by a housekeeper at the door trying to get in and clean our room after check out, even though we were staying for 4 nights. Amenities promised on the advert such as a hairdryer were not available, and the TV in the room didn’t have a remote until we asked at the desk for one and they gave us the wrong remote 3 times until it worked. Overall, it was a very tiring process and we didn’t feel well rested or comfortable in the time there, although it was in a good location as it was on a bus route to Edinburgh centre and there were lots of nearby attractions.