The location was good and the apartment overall was well equipped and furnished nicely. That’s where my praise ends. It is not only the fact that the keys did not work, but the customer service I have experienced is shocking. I picked up the keys at 14:15, was on hold for lengthy periods of time with no help whatsoever. You gave me a set of keys and 2 codes that did not work, the man in the shop was incredibly rude to me and said it was my fault. I spoke to 3 different members of staff who are representatives for the host who all knew the situation I was in; stood outside the apartment in the cold waiting for them to reply. Not one of them helped me or rang me back like they said they would I sent in the pictures of the door and keys as requested and no one called back again. Me and my 2 friends spent hours dealing with this key situation and lost £150 on a booking at an attraction we had booked previously for 4pm. I had to waste petrol driving to the shop to collect keys and back repeatedly aswell as having to pay for parking which was not mentioned in the original message. It is stated there was pre paid parking meters outside. These are only for 4 hours at a time, how is that helpful when we were spending 3 days here?? I am going to be writing a lengthy complaint as this whole process has been really distressing and not good enough for a £330 service.