My boyfriend and I needed a place to stay on the day of and Karen was the first house we saw that looked like a good fit for us. She responded within 30 minutes to let us know we could stay that day and when we arrived she had everything all set up for us and offered us a warm cup to tea when we got out of the cold weather. The bedroom was large and bright and we felt right at home. Karen and her family are very sweet and they were a great help in recommending buses to get around the area. Would highly recommend!