This is the first time I have had to write a negative review on an airbnb property. I live in Edinburgh and checked in the day before my family arrived, luckily I did. On arriving at the flat, the first thing you see is a big broken mirror. Additionally, the flat was barely wiped down and I ended up scrubbing the showers because they were so dirty. There were also dirty towels and half used products left in the showers. I contacted Vincent to see if the flat had actually been cleaned, he assured me that it had. When my family arrived, we realized that there was less than half a roll of toilet paper to use for both bathrooms and the towels that had been left for us were almost ripped in half, I contacted Vincent again and he told me that his housekeeping staff would bring some toilet paper by that day and that they would also stop in halfway throughout the week to give us new towels. The housekeeping staff never came by and we bought toilet paper ourselves. The issues mentioned, as well as little things like no bins, no bin bags, broken heaters, etc all added up. Vincent rarely replied in a timely manner for the issues that we had. None of them were huge issues, but the lack of communication or action on the host’s part was disappointing. This airbnb is in a great location for exploring Edinburgh, but the communication and misleading advertisement is something people should know ahead of time.