I have had many good experiences with airbnb hosts - sadly the hosts for this property, actually a management company, were the exception. We couldn't get into the property until 9.00pm because there was a key missing, no spare set available and eventually a locksmith had to be sent. Apart from a cursory apology we have had no recompense.
The property itself is lovely and very well situated. It just needs a host who cares about the comfort and experience of its occupants.