Communication before arrival was excellent. The listing is exactly as described. It is a much larger space than the photos show. it is very clean, and well stocked with basic amenities. The listing is very central to all the attractions and the main tourist areas. We had an issue with the central heating - it was a bit complicated for us to work out. we contacted Caroline and a guy came almost within minutes to show us how to use it. Although for safety reasons it would have felt better if we could have had a phone call before hand from Caroline to say a man was coming over. The information about the noise from surrounding venues and what the venues are could be better described. The mobile reception was very weak / non-existent, although the wifi strength was excellent.