There were many good things about Karen's place - a good location walkable for the St James quarter, quiet and well equipped kitchen. Karen kept in touch with us to make sure we got in and everything was ok. When we got there we realised we had stayed in it several years ago. There were two issues however this time. The first was that the flat was damp when we got there and we had to put on a lot of heating to dispel it. The second was the mattress. I remembered it had been uncomfy last time we stayed however it was now worse to the extent we moved out the second night to get a decent sleep. Karen was kind enough to give us a £50 refund which was appreciated. Both these issues are easily fixable so I hope this happens.