First of all the place is perfect. Very nice, we'll located, Internet works great, clean and beautiful apartment, no noise at all (from the streets or neighbors), the shower was great (with hot water and easy to regulate temperature which in the UK sometimes is a problem) and the apartment was very clean in a nice neighborhood with a perfect location (short walk to city center). In short, everything was fantastic.
Second, Fiona and her husband are very nice people. They went above and beyond to make sure my parents had everything they needed. Once, my parents left the keys inside, when I call them they immediately answer and we're available to meet them and open the apartment again at any time.
I highly recommend this place!