The experience with Charlotte was terrific, she was very helpful with advising some points of interest in the area that would be child friendly. We were in Edinburgh for a short stay ( 2 nights and 3 days) however Charlotte advise definitely helped make the experience memorable. The flat was exactly as it was listed which worked out well. And the location and view of the castle was priceless. We were able to walk to all the sites. I was concerned because with three kids 10, 8,6. I wasn't sure if we would be able to. But with this location there was no issues getting around.Highly recommended!!