What started as a dream location in Edinburgh for my family visit ended up being a nightmare after our third day with NO plumbing (imagine that with 3 kids!), overflowing shower, and NO WiFi service. Jack was responsive but could not help us no matter how many times we asked for assistance. A plumber came and went, to no avail. Even after all these valid complaints, we couldn’t get a full refund for our stay.
Unless serious changes have been made with management, I strongly recommend you reconsider your stay. Due to the circumstances, we couldn’t move places and spent 12 days out of 14 in poor living conditions.