When we arrived, there was no key in the lockbox. It took close to an hour for the support staff to get hold of the cleaning crew to get the keys.
There are a lot of stairs to get the unit itself - total of 5 flights to get to the rooms. The bed is very low as others have mentioned it. I had similar bed but this was lower than that. There is no water pressure. When we turned on the hot water for the shower, which is by a switch on the shower, we could not get consistent temperature. Even cold water top on the bathroom sink was warm/hot. The kitchen sink tap alternate between hot and cold water. We found the common entry for the building unpleasant and unkept. It looked dark and damp with an odour.
The place was not as clean as we expected. Hair on bedding and towels.
The location though was pretty good. It is close to transit, restaurants, and walking distance to shopping.