Please, please do not book here. My partner (who flew all the way from Australia to celebrate) and I had booked this place weeks in advance of Hogmanay. This is the busiest night in Edinburgh's calendar, they have huge NYE celebrations. Approximately two hours before check-in, I emailed Bernadette for the arrangements. She casually replied that she was cancelling as she had gone to Ireland for an emergency. While I am very sorry if this is true, you would know in advance if you had flown to Ireland, it's another country. We had already set off to Scotland and I read her barely apologetic email and just cried. I had planned the perfect trip for my Australian boyfriend and now we had nowhere to stay. I called customer services who were lovely and sorted it, even having to force through the refund as Bernadette didn't officially cancel - yet more selfish behaviour. Luckily, we found a room with a cancellation in a hotel and luckily my partner could afford to put it on his card. I had absolutely nothing to do this with and would have been stranded otherwise. So unprofessional and so lacking in consideration. We all have personal lives but if Bernadette can't manage hers, she shouldn't be a host. Absolutely shambolic. We didn't see the house obviously, but don't even bother. It ruined our day and almost the entire trip.