I had booked this place for a one night stay, but wasn’t able to go last minute. I had messaged Christiano on the day that I won’t be coming, and was not expecting a refund of any sort as I knew it was too late.
After I sent this message, I got some sort of automated message back along the lines of “we’re looking forward to hosting you”. After this, I sent a message back saying “I just sent a message earlier saying I won’t be able to make it”, and got yet another automated reply back. I replied for the third time saying “this is my third time now messaging to let you know that I wasn’t able to come”.
I finally got an actual reply back after that, and Christiano was not at all friendly, and his responses were very cold for no reason. One of the best parts about Airbnb sometimes is meeting the hosts which really can make your stay at a new place even more enjoyable, and I can’t recommend this stay if this is something you look forward to. Speaking to your guests in a friendly manner is literally the bare minimum, and telling them “We’re not here to be a chat person, we host. If you’re not in, there’s no need to chat” is not it.