Gareth is very warm and friendly as he showed us the entire flat first before leaving the keys. He even had some brochures and a pocket map just in case we needed to book additional tours. The flat was perfect for our family of 6: 2 in each of the 2 bedrooms and 2 in the sofa bed. The bedrooms were comfortable, pillows fluffy and enough blankets for everyone. The towels were fresh and the toilet had all the necessities, shampoo, soap, even bandages for emergency. The kitchen was well appointed and had everything one needed to cook a good breakfast or dinner. Straight out of an Ikea showroom but yet a real home away from home.