Instructions were clear, easy to get to and get into on our own. Nice view of the castle, apartment in situated away from the noisy street so it is very quiet at night, even though it is close to everything. We really liked the location. It is a tight fit for four people, but worked for us and our kids. I would not want to stay here with a second couple. We never interacted with Lynne, but the apartment was clean and ready for us. Highly recommended!