We came here for the Edinburgh Fringe and Book Festival so this was one of the only available accommodation for our dates.
Given the price charged per night it is very expensive for what it’s actually worth. It is essentially a student accommodation building with self service/studio flats.
We checked in at 3pm to find that our studio flat wasn’t cleaned by the cleaner. The bins were full, used towels thrown in the bathroom, strands of hair everywhere, bedsheets not stripped, dishes full of dirty sink etc. Luckily for us we had to head out immediately after checkin to our festival event so we had time to get things sorted by then. However if we wanted a shower/rest immediately after checkin this would have been an incredibly inconvenient situation.
However, once this issue was resolved the rest of our stay was fairly peaceful.
The communication aspect was fairly inconvenient as I had to ring the company outside of Airbnb to check what’s going on with my checkin only to find that the number provided wasn’t available. This just creates unnecessary stress as a customer.
Please consider streamlining your communication process.