When I landed, I was told my original booked room (on Torphicen St) had a gas leak and was under repairs, and I could no longer stay there. This forced me to choose between two unoccupied existing units or get a refund and search on my own for a place to stay. It was 4pm the day of arrival and searching so late seemed not a practical option. I chose a unit on Comely Bank. When I arrived at this location the entire unit was dirty.....towels on the floor, sheets, trash. Why was this unit not cleaned prior to offering it to my family? The management company advised they would have cleaners there by 4pm and be complete by 6pm. No cleaners arrived at 4pm,nor at 5pm, it was not till 6pm that the cleaners arrived. Then it took two hours to clean the unit before we could unpack and relax. The issue I have is the unit should have been cleaned knowing it could be occupied shortly. Secondly it should not have taken over two hours to have cleaners arrive and begin cleaning, nor should I have had to call, and be given another answer each time I call. I DO believe the management company was trying, however it was a mistake on their part by not having that unit clean and ready to go, especially given the uncomfortable knowledge we were being rebooked last minute. The new unit on Comely Bank was a great location! There is a bus stop directly outside your door, a Waitrose Grocery store, and not far from Stockbridge Market.