It was unfortunate for the host that the gas hob wasn't working and there was no hot water in the morning. The host responded very quickly when messaged however it did not solve the issues we faced. Somebody has to be the one to tell the host things aren't working for the host to get it fixed. It was unfortunate that I was that person. We have previously stayed here with no issues. The location is excellent for city center and it was a big space for the 7 of us who stayed.