The good things:
• Fantastic location, many rooms, child cot (perfect for families).
• Great towels, linens, and appreciate the shampoo and soap (this is awesome).
• Professionally managed so good communication.
• I really like self check-in, which was easy and straightforward.
The not so good things:
• The pictures don't reflect the actual flat. If you see wooden floors in the ad, there aren't any. Instead it's worn down great carpet, time for an upgrade or at least be honest is the pictures.
• The furniture was fine, but different than what's advertised.
• No pictures or decoration, felt kind of sterile.
• In the heart of old town means lots of drunks, addicts, and homeless people. Not an issue during the day but every night we were woken by some type of event just outside the flat (and the windows are old so you hear everything).
In summary, a good flat in a good location. If the representation of the flat on the platform was more accurate I'd feel better about the whole experience (and what I paid for).