This flat was in a great location. It was clean and on a relatively quiet street. The heating was very good; no issues staying warm. The beds were comfortable and a pleasant night's sleep was had by all. They left a little Christmas tree for us, which was a very nice touch given we were staying over the holiday. The washing machine was tiny and the dryer quite slow so don't plan on doing much laundry. Unfortunately, the chairs in the kitchen were unbalanced with the front legs shorter than the back. They were uncomfortable so we bought a couple chairs to see us through. Some of the furniture really could do with being replaced, especially the living room sofa and club chairs. They were way past their prime and dingy, albeit clean. If you have little ones, be prepared to child-proof the place--lots of vases, crystal pieces at kid-level, and linens on tables that make pulling things down easier. Not a big deal--we just put all of that in the closet, and then brought it back out when we departed. Quick responses and they were easy to work with.