Unfortunately we were contacted 20mins before we were due to check in and advised that the shower had no hot water. Given that we had been travelling all day with two young children from London, we struggled to find suitable alternative accommodation as we arrived in to Edinburgh. We stayed only one of the 3 nights we had booked as the shower required a new part. It was down to us to source another property and as we were only in Edinburgh for 2 full days this frustratingly took up a lot of our time. Rebecca kept us quite informed and apologised but obviously we are disappointed that we were told of an issue at such short notice. We received a partial refund (had to pay for the first night even though no shower!) and then the additional cost of taxi’s etc to move- an expense we shouldn’t have incurred.
The flat was clean and tidy and would have been a great base for us. Double bed uncomfortable and boiler noisy but overall we would have been happy to stay here.
We appreciate that sometimes there are things out of peoples control but the short time in which we were notified was frustrating alongside the additional costs and time to our trip.