I have a very bad experience with Susan, the owner of Cowhatedgate apartment and I strongly suggest everybody to book somewhere else and to stay far from this place and any other property managed by Susan. I was alone with my 14 year old son, since my husband at the very last minute couldn’t come with us. The apartment is in a very good place, in a central location but not chaotic. Their building has no elevator and the stairs are so narrow that there is hardly room for a medium size trolley. The apartment is functional but it is not very clean, there is a lot of dust everywhere and there is absolutely nothing for breakfast. There are towels but no soap or shampoo so one cannot even wash his hands or take a shower without going to the supermarket first. Unfortunately, and this was confirmed to us by people in the neighbourhood, Susan, the owner of the apartment, is very unpleasant and absolutely unavailable to assist or help. It is a a person who doesn’t take any care and pay no attention to the needs of his guests, as a host and as a person. The night of our arrival the safe containing the keys of the door of the building and of the apartment didn’t work. It was late and it was raining. My 14 year old son and I were locked out of the building in the street for a very long time. My phone didn’t work and I asked my husband using my son’s phone to call the host and ask his help, to come to the building to help opening the safe. She just told that the safe was working perfectly (which was not true) and hung the telephone to any further attempt to get contacted ! After about one hour of attempts I was finally able to open the safe, breaking a couple of nails and a pen. When I contacted Susan thereafter, she told me that I was an incapable person and she sent an outrageous message to my husband who just guilty to have screamed at the telephone asking for help, being so worried for us not been able to enter the apartment at night… The day we left, Susan didn’t allow us to leave the luggage for two hours in the apartment and afterwords she blocked us on the telephone, email and whatsapp, making it impossible to get in touch with her. I left the apartment perfectly clean (using the detergent that I had bought) and in perfect order. Since the safe wasn’t working and since I couldn’t ask Susan advise about where to leave the keys (as said, she had blocked me), I left the keys at the entrance and I left before 11:00, the check-out time. Shortly after, Susan sent me a message saying that she wanted 85 pounds from me since the keys were not at their place !!! Fortunately, before leaving, I had taken a picture...