4 Stars for the apartment. This is a very nice apartment in the most fantastic area of Edinburgh. You could not be in a better location. The apartment was very roomy and nicely decorated. I felt like the price was very reasonable as well. As previously noted in other reviews, the front bedroom (with the twin beds) gets all the street noise which can go on till about 3:00 am. 2 Stars for customer service. It's been noticed in previous reviews from months back that there is not enough cups, glasses, wine glasses etc. Also from months back, the dishwasher still seems to be broken. I really can't understand why these issues have not been addressed. Although Rory always got back in a timely manner while I was arranging the trip, his agents in Edinburgh were very slow to respond to issues we had with the heat, and never replaced a burnt out light in one of the bedrooms. Kind of a hassle because we were staying for 3 days. It would not take much to have someone meet us upon arrival to take us through the apartment. That has always been my experience with previous rentals. One last comment, also referred to in other reviews, we were coming in from the US on an early flight and wanted to get in a couple of hours early. He eventually agreed to let us in the apartment earlier than the 3:00 check in but we had to pay an extra $100. All in all I would definitely recommend this apartment if you are wanting good location and good value.