Foremost Denise was very considerate to accept our last minute request. She gave us step by step directions on how to reach the apartment from the airport that really helped us when our internet was not working. She was promptly waiting at the apartment when we arrived to give us the keys. All the information we needed about the apartment, the neighborhood and the city was provided to us in a folder. It was very thoughtful of her to leave us some scotch and shortbread, Scottish style :) When we had an emergency she promptly dropped by the apartment to sort things out. Would recommend the listing for anyone who is looking to visit Edinburgh