Allison was extremely helpful in communicating how to check in and out. She had left lots of goodies for us including staples for our first morning and returned my one call (about a question that came up) very promptly. The location was amazing. Right on the historic Royal Mile, two doors down from the National Storytelling Center that we were there to visit. Convenient, comfortable and very quiet. The old Edinburgh "tenement" building in the heart of the city could not have been a more fitting or enjoyable accommodation.