The first night we reach, I made a mistake by telling the landlord that I will be checking in at 12 am. However, I reach there at about 10.30pm. I forgot to tell the landlord that I will be checking in earlier. So when I reach, Oliver came to meet me in about 20 minutes and to clean the apartment in 2 hours. Oliver is very good at communicating with us. However, the first night we stay, the heater was broken. Thus the first night, Oliver prepared a few portable heaters for us. Although the house can stay up to 7 guests, the hot water is only enough for 3 people to shower. The first night, 4 of us did not shower as there is no hot water, so we waited until next morning. The second day, when we shower, the office from downstair knock our door and said the water is leaking to downstairs when we shower so we are unable to use the bathroom. Oliver came in the afternoon to repair the bathroom. We only have one shower room in the bedroom to use for 7 people. By the way, the hot water is not allowing all of us to take shower at one time. These are my experience staying in the apartment. However, Oliver is very good, nice and efficient person.