I have used airbnb multiple times, and this is my first negative review. First, the good: The townhouse was absolutely elegant. That said, and as stated in the ad, the amenities were sparse. We arrived several hours after our notified check-in time, and the bathroom was still not prepped and ready by Parveez (the concierge/ cleaner). Although I requested a lower room two weeks before our arrival, no response was given by management, and the first night my elderly mother and I had to climb several flights to reach the top most bedroom. Not recommended for people with walking limitations. The second night we were thankfully moved down one floor but when we arrived from spending the day out and about (around 10PM), we had to wait in the hall for nearly 30 agonizing minutes trying to reach Parveez or John until John came to unlock our room. Washed clothing left in a plastic bag on top of our luggage prior to room change was mistaken for trash, but fortunately, it was retrieved. Although John was apologetic, the whole experience was quite disorganized.