Stockbridge, where this particular flat that Rebecca manages, is a beautiful village and I thoroughly enjoyed exploring it and the rest of Edinburgh during my 2-week stay. Unfortunately my communications with Rebecca leading up to my 2-week stay were unsatisfactory. Rebecca manages upward of 60 properties with 'her team' and though she responded quickly to any queries I had, her responses were perfunctory and indicative of someone juggling a lot. I had asked about bed linen, as I noticed in the images provided that there appeared to be just a single cotton throw over a sheet, and thus I was curious to know if there was a comforter or even an additional blanket. Her answer: "The bed linen is as shown." When I asked if an additional blanket could be 'rustled up,' her answer: "We are unable to provide additional blankets, so would ask you bring some should you need them, many thanks." A further message from me asking again for a blanket, was met with 'no response.' And so given her no-response response, I did as she said, I vacuum packed my own bed linen and brought it in my suitcase from Portugal! Upon checking in, I was beyond annoyed to discover that not only was the bed made up with a comforter (which does not appear in the images and thus is not shown) but there was also an additional comforter and fleece blanket in the wardrobe! The following morning, after my arrival at 8pm the previous evening for a 2-week stay, I received a 'welcome' message which included instructions on checking out! In that email this particular sentence struck me as very odd: "Please don’t take our basic supplies (toilet roll/hand soap/shampoo) home with you, as they are for the next guest stay as well." Odd, because there were no basic supplies to speak of. There was one toilet roll, and what appeared to be almost empty leftover plastic bottles of a previous guests soap and shampoo, and an almost empty bottle of hand sanitizer. The kitchen products were equally wanting: a bottle of hand soap that was empty, a bottle of dishwashing detergent that had the consistency of water (perhaps water had been added to it to make it go further), and one bottle of dishwasher detergent, one roll of paper towel and one linen hand towel. Perhaps adequate for an overnight guest, but for a 2-week stay, woefully inadequate. It was very clear that Rebecca had no idea what this flat contained, from bed linen to basic supplies. I also wondered when someone had last checked the condition of the flat. Following is a list of things I noticed that warranted attention: 1) The kitchen faucet was desperately loose 2) The heated towel rack in the bathroom did not work 3) The window by the bed appears not to open. 4) The comforter that was on the bed is stained with bodily fluids and stinks of smoke - it is desperately in need of laundering. 5) I've already mentioned the lack of bathroom & kitchen 'supplies.' 6) And for anyone considering a stay this Fall, 2022, the flat next door is undergoing restoration. The workmen arrive at 6:45 am each morning (except weekends) and park right in front of the front door of the flat, running their vehicle's engine till all workman have arrived, which was generally around 7am. They then begin hammering and drilling around 7:30am. A few days after I arrived, they installed a porta-potty right by the front door. I have already written to Rebecca with the above information, proposing that it would behoove her to know the apartments she manages, including contents and overall condition so that she’s able to advice incoming guests with full knowledge of what is available to them upon their arrival. It goes without saying that I would have preferred not to have brought my own bed linen! Unfortunately, I received another perfunctory reply to my last email: "Thank you for your feedback, this is very important, and vital for us to improve our services, so thank you for taking time to send us a message. We will look into everything mentioned above, and action where required. Thank you for staying with us. Best wishes, Rebecca & Team HAT xx” I might add that with each communication from Rebecca, I received kisses! I don’t believe I've ever received so many kisses from a stranger, but unfortunately the kisses did not make up for the unapologetic responses from Rebecca and “Team HAT.” My final comment: Stay in Stockbridge, it's gorgeous, and if you decide to stay at this particular listing, I think it'd be adequate for a couple of nights, particularly weekends, when there's no drilling from the workmen next door :)