Rich and Will are very nice! When we arrived there and asked if there were any recommendations for great Scottish food, Rich told us several really great restaurants. Also, I love Izy so much(I don't know whether I pronounce it right, sorry for the incorrect spelling in advance). She's so adorable and quiet. Breakfast jams are delicious as well. Everything is so perfect! We totally felt comfortable and we would love to choose this if we come to Edinburgh again.