I stayed with my 9 year old son and we had a brilliant time. Everything in the flat is as you see in the photos. It was clean, bright and modern, really stylish furnishings and very comfortable bed! The location for us was perfect - quiet and safe in the evenings and about a 20 minute walk to the centre or the botanic gardens or Stockbridge. We didn't meet Tom but communication was clear and easy - check in and check out very straightforward. I couldn't recommend enough - we can't wait to go back.