Managed by ‘Staymanaged’ who are very efficient and have a good online system with check in and out. We found the team really nice and could e-mail any queries. The location is fabulous- right next to the castle with lovely views, warm and cosy with a good coffee machine and everything you need. A little bit shabbier than in the photos and the building has lots of flats that are let so was a bit noisy at night with people coming how late. But a magical place to be and seeing the castle every day was lovely!