We arrived at the apartment after 5 hrs driving with 2 children and were very tired. Parked car outside to unload and was met with grumpy neighbours, had to park in street over a busy road and lug lots of luggage in. No lifts and busy stairs and lobby smelt of strong weed.
The apartment itself was quite nice and seemed clean, the location is good aswell and not too central. After about 20mins after arriving my husband spotted a rat in the kitchen, then another scurried under the fridge. I immediately called owner who offered a refund and i messaged airbnb.
I then had to scrabble to get additional accomodation, on a sat eve, in Edinburgh, with 2 extremely tired children. Luckily found somewhere, with an additional expense, then had to lug all our luggage plus kids down 3 flight's of stairs and across the busy road to where we had to park.
We were shattered by the time we arrived at new place and it ruined our evening.
The host refunded me quickly but i only received part of it as the service fee was deducted. So now im £60 out of pocket and counting.
Ive had to make 8 calls to airbnb about this issue plus nunerous messages. I was asked if i 'took photos' but no, i was just in a hurry to leave! With an 18month old child it certainly wasnt safe!
Ive been also been made to feel like im sonehow lying about the rats, which is ridiculous. For all the reasons stated above, why would i?
So stressful for us all, im out of pocket and am being treated appalling by airbnb.
Not the hosts fault as such but he should take ownership of the fact his apartment has vermin and assist me/front the difference himself. Im so annoyed at the whole situation and will never use airbnb again.