I have been a member of Airbnb for quite a few years now and never I was required to leave any negative feedback for any of my hosts. The accommodation we used were not always as expected but the hosts were superb and they made up for any shortcomings when we brought it to their notice. Flattering feedbacks were also left by the hosts about us. I have booked this apartment for my family from India (brother and sister-in-law) visiting Edinburgh between 18th and 20th June only after the host agreed for an early check-in from 11am though cleaning will be done by 3pm only. I had a call with Agnieszka (the host) on the evening before their visit (17th June) confirming the early check-in and it was suggested that my family may go out for breakfast while the apartment gets cleaned. Also, Agnieszka informed that further calls / communications will be handled by her partner Tom. From the Edinburgh airport my family took the bus as suggested by the host and reached the apartment little after 12 noon. Soon after I got a call from my brother – there is a ‘OUT OF ORDER’ note inside the dishwasher and the kitchen sink is unusable since the water outlet is blocked and no water is flowing out. I immediately sent a message to the host requesting someone to attend to these issues. I received call from Tom soon thereafter which was very upsetting – mildly put Tom was very rude and the conversation was very disappointing. On occasions Tom was shouting and even making absurd accusation over the phone. Summary of the conversation – 1. Tom was very upset since the cleaning lady apparently was very upset because my family was in the apartment while she was cleaning and they came in her way a few times o Though this was not a condition given at the time of booking we agreed the previous evening that my family will go out for breakfast while the apartment gets cleaned. However, when they arrived it was too late for breakfast and my brother was not feeling too well so they decided to take rest and go out only in the evening. Tom was very upset with this – for him keeping the cleaning lady happy was lot more important than keeping his guests happy 2. Tom was right in pointing out that there is no mention of a ‘Dishwasher’ in the Amenities list in the Airbnb page for their apartment and therefore we should not expect it o Agree with Tom, this was not listed in the page. However, I will expect Airbnb to update the page format to include essentials which are expected to be in place by most people – if it is not available let that if reflected so that we can take an informed decision while booking the apartment 3. Tom’s response was most upsetting and disappointing when it came to the kitchen sink – o Tom went...