We spent the 3 days over easter holiday at Nick’s place. The ground floor appartment was very clean, had all amnemities, very comfortable beds and is a really beautiful place (looks like the pictures). The location is right by Arthur’s seat and a park is near by. Though nobody was around when we arrived access to the appartment worked out smoothly with a locked key box. All in all a five star rating!
The reason this appartment is rated poorly by us is due to the unqualified service provided through Nick’s support team a.k.a. a company called „Airsorted“. For those who are not familiar with Airsorted, it is a service provider that the owner can book who takes care of everything realted to the guest, cleans the appartment, etc.
When we checked in, we immediately noticed that the toilet flush was jammed and therefore the toilet could not be used properly. As requested in case of difficulties we instantly got in touch with the „Airsorted“ hotline and reported the malfunctioning toilet. Even though they declared that the toilet would be repared nothing was done. As the toilet was not repared after the first day of our stay we reported the damage again. No answer by Airsorted. To sum it up this meant that we were not able to use the toilet during our stay.
As a side note : Nick’s support team a.k.a. „Airsorted“, wrote us two days after we had checked out) that no one could come and fix the toilet as it was bank holiday.
Luckily, by this time we were back home.
12 days later „Airsorted“, contacted us again demanding an additional payment (€57.90) accusing us unrightfully of having caused a stain on the kitchen counter. However they could not provide us with a valid proof of the damage.
Luckily Airbnb costumer service took care oft he case and made sure we did not have to pay the extra money. All in all: basically a nice place however bad service provided by Airsorted.