William is very quick in responses and helped us do a quick last-minute check in after our last Airbnb got cancelled last minute. The place was very spacious and suitable for large group get togethers - there was sufficient cutleries and utensils to have a 13 person Christmas dinner there but kitchen space was a bit tight when it came to cooking. Common area and dining table was however very large and great. However, felt slightly over-charged for some damages that were not our fault (although one of it was indeed our fault and we paid for all accordingly anyway). Overall, still a recommended place.