Lisa was absolutely wonderful-- I don't know Edinburgh well at all but she was very responsive and helpful. I was up for the Fringe festival so wasn't going to check in until late but she was very flexible and made sure I had the key earlier in the day and didn't mind me coming in late. The space was clean and it was a beautiful room, the entire house felt welcoming and I had a lovely message in the morning telling me to help myself to breakfast. It was easy to find and get to and not far at all from the centre. She was an absolute delight and I can't recommend enough!