Kate is a kind and supportive person. I got a welcome letter from her, that summarized all important information. Kate also provided tons of brochures about public transport and tourist attractions.It was my second stay in Edinburgh, thus I had seen already most of it, but it's definitely helpful, if it is your first trip to Edinburgh.
The apartment in general was neat. All my guest stuff (towels, ...) were washed - a feel good place.
The room faces the street and you might find it noisy, if you're not used to it. It wasn't an issue for me.

I had nice days in Edinburgh and Kate did her contribution to it. Thanks!