The apartment was very dirty. When we arrived there was dirty floors that was sticky and visibly stains from shoes. It was crums on the kitchen counter, and used towels in the washing machine. It was a lot of urine around the toilet that was not clean, and the bin was full of another person's rubbish like used toothbrushes and other stuff. We made a complaint in the reception with a detailed description of what needed to be cleaned. Cleaners came but nothing was cleaned. We made another complaint, and the women in the reception told us that we could clean the toilet ourselves if it bothered us. The cleaners came again and then the bin and the washing machine was the only thing that was cleaned out. The apartment was stil very dirty, specially the toilet with urine all over it. We were very disappointed with all this, specially because nothing was done after we complained twice.