The reason I gave a bad review is as follows: After we checked out, the host asked us to pay an extra RMB 498.23. The reason was the damage to the kitchen and the late check out that resulted in extra cleaning costs. Please look carefully at the following three points.
1. For the damage in the kitchen, we use seasonings, plates, and pots for cooking. All items are used with care to ensure no damage. All the cleaner needs to do is to dump the leftovers from the dinner plate and wash it, just like the normal family cleaning up the table after dinner. I don't think this counts as damage. Moreover, we have already paid the cleaning fee when we booked the room.
2. Regarding late check-out, I asked on the Airbnb platform if I could store my luggage in the house during the day on the last day, and the host replied that it can be confirmed closer to the time. This shows that the check-out time is negotiable.
But on the day of check-out, I contacted the landlord in advance and did not get a timely response. The cleaner arrived at about 11:20-11:30, and we left at 11:40. It's about ten minutes in between.
If late check-out causes extra cleaning time to be charged extra, the landlord should be obliged to inform in advance, and the charging standard should also be listed. But I don't see any instructions on the Airbnb platform.
If it must be held accountable, it must be the responsibility of three parties, and the landlord and the cleaner also need to bear it. I think it is unfair to ask the customer to pay this fee.
3. Any extra charges should be notified in advance before check-in. I don't know if other people have been treated like this, but I would like to remind everyone that you must confirm your reservation.