The booking process was smooth. The property was lovely and spacious. It's well located.
The kettle was hard to find. It was finally found in the pantry. When we went to use it we realised the base was melted and looked very dangerous. This has been reported to the host.
We were a group of four responsible women, three of whom are doctors. The night of checking out I received a request from David for £100 to replace a cracked wooden toilet seat and he attached a picture of a cracked toilet seat/ring. I was rather astonished by his communication. We had been extremely considerate during our overnight stay and only spent a few hours in the property. I explained to David that we checked the whole property on departure and left it exactly how we found it with no damage. I also brought to his attention that a woman doesn't lift the toilet ring when using a toilet so I really don't see how he thinks we would have damaged it. I suggested that perhaps his cleaner might have dropped the ring on cleaning and it snapped along the wood grain. I also pointed out that a standard wooden toilet seat doesn't cost £100 and a layman could fit one in 5 mins. His response was that Air BnB could mediate.
This has really really tarnished our experience and for this reason I won't be recommending this property to friends. It also makes me think twice about using Air BnB again. I will wait to see how they choose to resolve this with the host. I certainly won't be paying for damage we have genuinely not caused.
Disappointing.