Great flat!! Perfect location- near the end of the tram from the airport (ends at York Plaza) and walkable to both the Royal Mile and the Broughton street area with great non-pub food options! We didn't have a car while in Edinburgh so we didn't worry about parking. Walked home late a few times from the Mile/dinner more local and always felt secure in the area. No lift and it is on the third floor of the building (I forgot when I booked that the UK considers the bottom floor the ground floor- not the first floor) but that was only an issue when we first arrived with all of our bags (three girls and we didn't travel light even a little bit ;)
Rachel was incredibly accommodating- left the keys at a local shop between the tram and the flat when our schedules didn't work out on our arrival for her to be there. Scheduled something at our convenience for later that day to show us how the heat and hot water works. Was very prompt in replies to messages. Great personality and true lover of Scotland. Easy to talk to.
The flat itself was wonderful. Incredibly comfortable- I slept in two of the beds and both were good. Total of four beds in three rooms- one room had a queen/double, one room had two twins and one room had one twin. Kitchen was good- we weren't in the flat a ton and didn't make much use of it. Two bathroom sinks- separate toilet and shower. Windows were all functioning which was nice for sleeping in cool weather. Plenty of outlets for charging computers/phones.
I would definitely recommend this flat to anyone looking for something large in a great area.