They decided it was a good idea to replace all of the hotel’s carpet whilst I was staying there… and they couldn’t do it in a more disruptive way. I was woken up by the sounds of drills and hammers behind my ear and the really loud noise persisted throughout the day — I couldn’t study nor sleep/rest. I complained the manager said he will speak with me but haven’t heard anything from him… unacceptable to even think they can do this whilst guests are staying.
Also, no coffee machine in my room despite the advertising… I contacted them but he insisted there was one when I said no he didn’t reply…
The place is a bit run down and old, some bits on the roof - like in the lounge - the wood floor above was showing. And it’s also a bit tucked away from town but there’s a bus stop just outside and edinburgh busses are great.
They also forced me to check out early for some reason (because someone apparently was checking in at 10am…) when I asked them for an early check in, they said 3pm was the earliest…. but I had enough of that place.
The state of the hotel and the even worse communication is what made me pack my bags and leave early…. this is not how you treat guests.