We never met Don, but he was always responsive in a timely manner. His apartment agent was easy to get ahold of and set up arrangements to get in the apartment as our flight was delayed. This apartment has breathtaking views and creates a soothing feeling; if it weren't for the necessity to sight-see Scotland, I would've been perfectly fine staying in Don's place. 20-25 minute bus ride to the city, but easy to find bus stop & only 1.80 pounds/trip/pp. Grocery store about a 10-15 minute walk. No problem with neighbors. Water pressure and consistent warm water in the showers were great. My boyfriend, father, and I absolutely loved the place and it was one of our better visits in Europe. Thanks Don!