The apartment is in a very good location, lots of shops around and things to do. The downside is that I needed help to get the heating to work as I have a one year old baby. (As a mum, always to keep your baby well is first priority) the radiators were not working, so I texted Jack to ask if he could tell me how to make them work- he said I needed to find the central heating system to turn each of the radiators on, I asked how to do that as the heating system back in my home in the USA is very different, the answer I received is I just own the apartment and I don't know where exactly to find the central system, but I imagine it is in the boiler box in the lounge. I tried to see how it was but I was actually nervous to move something that works with gas, or just move or push a button that wasn't supposed to be moved. I asked around 6-7 pm if he could come come and help and he responded that he could do it late night, I accepted that and he said he didn't fancy a trip to the apartment to help when I could sort it on my Own. Also that he hoped I didn't expect him to be available for me 24 hours, which I never implied. I was pretty disappointed of the responses I got. It makes me think and question how good is to use Airbnb. I really didn't want to make a big deal at the time and the reason is that I was in Edimburgh for three nights with my family, it was the time when the festival was happening. It would have been a nightmare to see if in 24 hours I could get help to turn the radiator on and get an arrangement with the host (this last thing is the suggestion from Aibnb, to get an arrangement in the first 24 hours) Another option maybe was to get the money back and find a hotel, but the rates were super high due to the Edimburgh festival. I'm not sure about the security you have in this type of situation- meaning Airbnb won't do much in the first 24 hours, even if you get the money back- the rates that you can get to stay in other places in the last Minute are not cheap. I was not happy about not having wifi, which I honestly do not remember if the apartment was announced with it or not as I booked it with many weeks of Anticipation. Again, the worst part is the type of response that I got. "I'm just the owner of the apartment, I don't know how this works, but I imagine...." or "I don't fancy a trip to the apartment...." i have to be honest, The location of the apartment was good, not the cleanest cutlery in the kitchen but...