Karen is a great communicator, very quick response to questions. We appreciated the early check-in very much. The property was clean and tidy, well-equipped and everything easy to find. Kitchen had all that was required. Bathroom is ok but very small.
The only issue was that the flat felt quite cold and the supplied heating took a long time to warm up the place. The flat was very cold when we arrived and took all afternoon to get to a reasonable temperature. In the mornings it was very chilly first thing.