The location is great, the kitchen well equipped. When we arrived to the apartment, the bedroom window had been left a bit open, and we (even four people together) werent able to close it. The reading light didnt work, since a part of the electrical chord was missing and behind the bed loads of dust. In the second bedroom there was a broken shoeshelf.
We were in contact with the host, Sarah, who claimed that we just were not informed on how to close the window. The chatting back and forth online took us a long time and finally we demanded someone to come and fix it since it clearly was not going to be fixed without proper tools.
Sarah herself, as she repeatedly was stating, was on vacation abroad and on the next day the cleaning staff was there to get the window closed using tools to bend metallic bits on the window.
Even after that Sarah was surprised why we werent able to close the window on our own.
After the first night we noticed that one of the beds were uncomfortable since it already had seen its best days. Sarah ordered a new cover mattress which didnt really solve the problem since it arrived two days before our departure. Theres more.. One day when arriving to the apartment to have lunch the gas was not working and therefore no hot water either, since the gasbill had apparently not been paid in time. We were therefore obliged to have food in a restaurant. Sarah like no other time before did again not apologize for the problems caused, and simply was giving directions on how to get the gas on again.
The bathroom did not have any hooks for towels, no space for toiletry bags, the waterfall showerhead did not work at all, the heating system in the bathroom did not work (the regulation tool was de attached) leaving all towels wet and soaky.
The bedroom drawers were not opening properly.
I completely understand that things happen. Although in this case Sarahs behavior and attitude in the situation of a problem occuring was the issue and left us feeling uncomfortable. Repeating she was on vacation, being arrogant and unfriendly and not once apologizing for the problems occuring were examples of her behavior towards us as guests. The worst host we ever have met.