James’ property management team were helpful and always responded quickly. They let us check in an hour early which was appreciated.
We had some difficulty finding the parking space - this was outside the back of the building, rather than inside the locked, underground car park. This was not an issue at all but clearer instructions would have been helpful.
Unfortunately the flat was not clean. There were crumbs on the couch and on chairs. The glasses, plates, bowls etc did not look clean. There was a very dirty tray inside the oven and the oven was dirty. There were 3 wine glasses of different sizes in the cupboard (no matching pairs). One wine glass and one water glass were cracked. Frustratingly, we could not just put everything in the dishwasher to be washed when we arrived as there were no dishwasher tablets. We had to wash each item by hand before using them for our meals as we could not rely on anything being clean enough. Generally, the flat looks much more tired than it does in the photos. On a positive note, it was very spacious. The shower was good and bed was comfortable. But we would not return due to issues around cleanliness.