The communication with James was great, he left the keys at the bakery just around the corner to be picked up as he couldn't meet us upon arrival. The apartment was lovely and the supplies we were left were exactly what we needed. We particularly enjoyed the coffee machine. The map which was left with some recommendations was really useful and we are in the outsider which was very nice. I must say I had no complaints at all. The stairs leading up to the apartment are a little scary but don't let that put you off. I'd stay at this apartment again in a heartbeat. It really complimented a lovely few days in a beautiful city.