Access to the flat is up nine flights of stairs. There is a lot of road noise at night in the bedrooms. The underfloor heating in the kitchen did not work during our stay (over Christmas and New Year). The fact that it was not working was known to the managing agent/owner. The house manual did not have up to date instructions for the underfloor heating in the bathroom. The shower is very awkward to get in and out of due to the height of the step and the angle at which you enter/exit. There is no hand rail or non-slip mat provided.