We were very exited to stay at the apartments and we rented the 4 apartments for our family. It all started well as they let us check in early, unfortunately this was the only positive when it came to the hosting experience. The first day we found out that the heating in one of the flats didn’t work, we let Altido know and they said someone will be in touch. Nothing happened so we checked it ourselves and luckily it was only the batteries to the thermostat and we replaced this ourselves .
The flat had a very noisy boiler and the first time we heard it we thought it’s going to explode. This noise continued throughout our 4 night stay at various points throughout the day and night.
To make this worst Altido send a gas engineer to do the gas safety test on two of the flats while we were staying there. We didn’t like this but agreed to let him do this.
The same day they sent someone to clean the carpets on another flat. This was to much and we refused entry to the carpet cleaner.