Positives:
A very convenient location for exploring Edinburgh, spacious apartment, nicely decorated, very comfortable beds, clean but with a few oversights, plenty of towels with a well equipped kitchen with washer/dryer.
An open plan accommodation with a balcony with lovely views over Edinburgh although the balcony is very narrow and you couldn’t eat breakfast out and it’s probably too narrow to have chairs to sit out in nice weather, it was pleasant to look out over the views.
A very quiet and pleasant location which felt safe.
2 bedrooms are en-suite showers and 1 additional bathroom which has an over bath shower but can’t be used as there is no shower curtain.
There is a Tesco Express within a few minutes walking distance for essentials and many of the tourist attractions are only a few pounds away by Uber.
We used Uber to travel around as it takes away the problems of finding parking spaces.
Negatives:
Check in could be vastly improved by giving directions straight to the office to collect the keys instead of giving directions to the property then a 20 minute walk there and back. Or, have the keys on the property in a locked box would make it far more convenient.
You have to leave your vehicle parked on double yellow lines until you walk to collect the keys from the office and access the property to retrieve the parking permit for the underground garage. It really is a bit of a faff and leaves you open to a parking charge should one of the wardens saunter by. They’re not known for their leniency or care whether you’re collecting keys to collect your parking permit.
After we collected the keys from the office and walked back to the property, we spent half an hour attempting to enter the property, we couldn’t. We telephoned the number for assistance. A staff member came out shortly after and was quite abrupt until it was discovered we had been given the wrong keys. We had a further wait whilst the staff member drove and swapped the keys. We were given a bottle of wine and an apology which was appreciated.
The property is on the 5th floor with a lift. We arrived on Monday and the lift broke down on Tuesday and didn’t work for the rest of our stay.
We had a wheelchair user with us (thankfully only an occasional user) but this was very inconvenient. The lift was one of the reasons we booked this property.
One of our party cut her heel on the shower in bedroom 2. She stepped out the shower and a sharp piece of plastic dug into her heel and gave a nasty cut - beware.
The property was clean but there were dirty cutlery and pots in the cupboard which had been overlooked.
We checked out at exactly 10am and I received a call at 11.30am to ask when we were bringing the keys back to the office! I explained we had left them hanging up behind the door with the parking permit and fob.
We were never told we had to return the keys to the office.
We thoroughly enjoyed our stay in Edinburgh but it would have been better had the above issues not occurred. Thank you.