Getting in was super easy, although stairs to the lift were not accessible for people with mobility issues. Clothes hanger and artwork was damaged when we got there and had to report it. Many cups and plates seemed to be missing (we had two tea cups but three glasses, two plates and four bowls for a room that could sleep 2-4 people). Washer dryer washed but didnt dry.Couch had no cushions, but a mattress thrown over the base and covered in a blanket. We never actually had a day 5 clean occur, despite it being advertised when booked.
Response to messages was prompt and helpful. Maintenance staff were very helpful. Bed was comfy although the room (22) could do with better block out blinds as the angle of the windows means the blinds still lean away from the wall (even with the magnets used) and let quite a bit of light in. Location is very central and close to Edinburgh Castle, the Royal Mile and Edinburgh Waverley Station