Amy’s flat was quiet and very warm, and in an excellent location in Stockbridge, near the botanical gardens and lots of nice cafes/restaurants/shops. Retrieval of the keys from the lockbox went smoothly although it took us a bit of time to work out the knack of the Yale lock on the front door - pull the door sharply towards you with one hand while pushing the key hard into the lock with the other hand and then turning it to the right. A property management team looks after the flat which means you can phone them 24/7 if you have any issues.