Please note we did not have any direct contact with Doug the host, only the property management company that managed his property. As our first visit to Edinburgh we were very happy at first with the rental unit. It was as pictured with a great location. We had been told prior to arriving that the cleaners were behind schedule and to leave the keys in the lockbox for them if we were to leave; they were supposed to be done by 6pm. While the place appeared cleaned at first we found trash still in the kitchen so assumed they hadn't been by yet and decided to leave the property until 6pm to be out of their way. Prior to leaving we used the bathroom and noticed the toilet was not flushing. We immediately contacted the property management company and were told again to leave the keys in the lockbox and both a plumber and the cleaners would be by. We returned after 6pm to find the trash still in the kitchen and a broken toilet. No one had contacted us with an update so we followed back up with the management company. They told us the plumber had been by and needed to order a part for the toilet so it may not be fixed until the following day. They were not sure what happened with the cleaners and would get back to us. We continued to follow up with the company, speaking or messaging with a different staff member each time having to explain the situation over and over again. Eventually found out the cleaners actually had been there (despite the trash) and they weren't sure where the confusion came on their end. We had to use local pubs to use a toilet in the meantime. Next day we followed up regarding the part for the toilet which we were told it still hadn't come in so we were to wait another day for a working toilet. Fast forward to our last day; still no working toilet but finally received a message from the management company asking how our stay was and check-out instructions. I quickly reminded them that we NEVER had a working toilet and no one from the company had checked in on us or provided an update the last few days of our stay. Now I will say I'm not a plumber, however I find it hard to believe that we had that unique of a toilet that a part could not been found in our 6 day stay. Needless to say this issue and the lack of customer support from the management company severely tainted our stay. We eventually did reach out directly to AirBnB support after we could not get things resolved on our own. Our case management rep was very helpful and responsive which was very welcome after our experience. While they couldn't fix the toilet for us, finally having real customer service that followed up went a long way. If you have...