Sonia and Chris were helpful, organising a delivery of soap, and shampoo and a can opener, during my stay. A few of the amenities were not working (dishwasher, shower seems faulty) and there was no body wash/shampoo/can opener which they quickly rectified (within 24 hours). The accommodation is very noisy so ear plugs are an essential. This is due to the location opposite a couple of bars. Fantastic city centre location can not be faulted though for accessibility. Up a steep staircase on the third floor so difficult to carry up large luggage. The key is tricky to work and key pad too. The guide they have compiled to help your stay is a lovely addition helping you tailor your stay in Edinburgh.