This flat is just as gorgeous as it appears in the photos. It was very clean and bright. Check in was fine. The location felt totally safe. There are plenty of shops and restaurants nearby. Owen's team was very responsive and helpful. We couldn't figure out how to get hot water in the shower. We spoke for a bit about resetting the boiler and in the end they sent their handyman around to check on it. Turns out there is a button which needed to be pressed to go from warm to hot water. Once that was explained, it worked well.
Heat worked well. Washer and dryer were easy to use.
TV was nice and big and worked well with our Amazon Fire Stick.
Internet was decent except in the kitchen and bathroom where there were deadspots.
The stove was also tricky to figure out. Might be a good idea to include directions on how to use the stove and the shower for the next guests. Be aware that this flat is not lived in so kitchen supplies are sparse.
The bed was a tad saggy, but not bad. Pillows and bedding itself were very fine.
Also be aware that there are three rather long flights of stairs to get to the flat and no lift. Taking luggage up and down was a chore. Not suitable for people with mobility issues.