Before we arrived to the apartment, I was informed that the fridge wasnt working which wouldnt be fixed during our stay. We were given a 20% refund so that we could go eat out for breakfast as we were planning on eating in in the morning and out for the rest of the day.
The team were great at communicating and the refund was processed whilst we were there as compensation.
As the stay continued, we discovered that the extractor fan wasnt working in the bathroom and there was also no window to open. We notifed the team and again they sent someone to fix it within a day. I cannot fault the team and how quick they were to respond and get things done although if im being honest our stay wasnt the best!
I had to keep checking my emails throughout the first 2 days out of the 3 that we were there.
The apartment was clean and it was comfortable too, although the windows were drafty. The apartment is also above a pub so there was music until 1am on the sat night and roughly 11pm on the Fri.