When I arrived at the apartment I noticed it wasn’t what I was expecting. The apartment is on the first floor and I had heavy bags so going upstairs made it difficult. Also, my mom did not feel confident with the location. It mentions parking, but it took us a while to find a parking spot. I talked to the host so I could have part of my money back (not a full refund) and she initially agreed but when I talked to customer service to get the refund she refused to do so. In the end, I paid for the whole stay even though I did not use the appartment. As visitors, we do not know the city so it is not possible for us to know exactly what the location will look and feel like.