An extremely stressful experience. I called the Host in what was an emergency situation. The apartment key broke in the lock one evening, leaving me locked out. The Host failed to return my calls or text messages, leaving me no option but to find an alternative place to stay for the night. I waited until lunchtime the following day before she contacted me (or Airbnb), with the claimed 'You locked yourself out by breaking the key to the property in the lock, while clearly very drunk'. This was certainly not what happened at all! The key broke and I was not drunk.
The situation escalated with the Host saying I would be charged for the locksmiths callout. The locksmith was at the apartment demanding a cash payment from me and began to get aggressive when I refused. This was not my responsibility.
Keys weaken over time and break, especially with multiple users. This could have been sorted out if the Host showed some concern or resolve in the first instance. Instead, I had the inconvenience of organising somewhere else to stay for one night and be subject to her outrageous accusations. It ruined my entire trip!