Hannah was very responsive to all my queries and more than happy to help out- going beyond what was expected, for example letting me check in a bit early as I had big bags with me. The place itself is really lovely and cosy, comfortable. She left coffee capsules (there’s is also a milk steamer!), whiskey and shortbread:) The bed and couches were all super comfy. Lots of storage space. Well equipped kitchen. Smart tv. Secure door. Settled neighbourhood from what I could see :) Plenty of buses nearby! Really enjoyed my time here