Having stayed here two or three times before we were very excited to be here again. Arrived fully expecting what we were usually met with.. but instead were met by a strange smell an a disgusting flat.
After just over two hours cleaners finally arrived and we were informed that it hadn’t been cleaned since the last guests had checked out three days prior.
Cleaners did most of it, however the place was still not in a great condition when we returned from dinner. Dirty towels left in the rooms, dirty underwear in a drawer, crumbs on tables and in the fridge..
After vocalising that I really wasn’t happy the hosts reluctantly offer me the cleaning fee back, something I then had to chase them for, and really didn’t seem massively apologetic instead insinuating that we were lying about the things left after the cleaners.
Unimpressed.