This flat is centrally located and nicely decorated, very perfect for getting around Edinburgh. The check-in process was fantastoc and straightforward.
Cleanliness: The flat was nicely decorated, however, there's dusts all over the floor and under the bed, and hairs too. It would be ideal to clean the flat just before the visitors arrive. I'm assuming the flat was cleaned awhile ago and was not cleaned properly. I don’t blame the host because the host probably pays a cleaning service and they didnt do their job properly.
Communication: The communiation lacks a personal touch. The idea of airbnb, or what makes airbnb great, is knowing that your Landlord/lady is a quick phonecall (or a few steps) away. But this flat, I believe, is managed by a company that manages a chain of airbnb flats - for that reason, I can see the point of automating the process but that removes the personal touch that makes airbnb great. It took hours before my email was answered. When I called, I'm directed to an automated service and have to wait for almost an hour on the phone before someone answered. The last thing I want to do on holiday, after driving for hours to Edinburgh, is to phone customer service and wait on the line.
Accessories: I'm a massive football fan and there is a football on TV (Euros), the TV is not working, its glitching - pictires/sound coming in and out - because two antenna cables were connected together so that the antenna can reach the tv through the window and the connection is not optimal. So I had to watch football on my phone.
There is NO microwave in the flat. I rather have microwave than oven because we were eating only ordered fast food and sometimes you may want to reheat the food before eating it - trying to do this with oven is not ideal.
The heater thermostat went off and the heating stopped working on, I believe, Saturday night (we came on Friday and left on monday morning). I tried several times to contact the host but no response.....and I subsequently received several emails telling me how to programme the thermostat, which is irrelevant to the issue at hand - the thermostat has gone completely blank and off (not coming on) and you cannot programme an off thermostat. They asked me to find a pin and press into a tiny hole to reset it. I dont know about you, but I dont carry around pin with me. I still went to the shop and bought batteries and pin, changed the thermostat battery thinking maybe the issue is the battery - that didnt work. I used the pin to reset it as adviced, that didn’t work either. It is worth noting that this was the weekend there was a flood in Edinburgh and I have my 6yr old with me in the flat. If I'm the host, and I dont want to send someone to come to check the heating, I would've at least connected with the the visitor via whatsapp video call to actually have a look at the thermostat. So we stayed without heater from Saturday night till we left on monday.