Firstly on the air bnb website said check in is from 3pm but later was told by the host check in for 3 bedroom plus properties was from 4pm onwards and there was a mistake on the air bnb website stating 3pm (this has still not been corrected and still shows check in from 3pm). Requested an early check in as we was already up in Scotland from the night before. Received a message at 9.24am on the day to say because I had made the booking very last min (which I don’t think I had) the cleaning has been scheduled for 3pm! I later received a message around 12.30pm to say the cleaners have said the property won’t be ready till between 16.30 and 17.00! I was then later told the cleaning team had to reschedule their cleaning schedule and find someone to prepare the property for us. At 16.30 I messaged the host to ask if it was now ok to check in to the house and was told “the cleaning is still ongoing.” Regardless to this message I was so fed up that I made my way to the property to find no cleaners there and the property ready! By surprise the neighbour called Eddie who is also mentioned in the description of the property that if you would like to know about any history of the area is always at hand to help turned up on our drive as we pulled up and welcomed us but as I was so stressed out with the check in process I told him what had happened and alarmingly he told me that the cleaner had come at 9am and was gone by 11am! So from this point I was very upset that I felt like I had just been lied to through out the day by Altido who manage the property! Eddie also told me that I could mention that he was willing to confirm to Altido that this is true and I should complain! The house is advertised as a secure and gated property but the neighbour lives on site and has access to the drive and outer property via their back gate opens straight on to the property. The house had a very strong stale smell and the carpets had a horrible smell to them! The day before leaving I requested a late check out. Normal check out is at 10am. Considering how late we checked in I thought the host would arrange this but in return was told no I can’t have a late check out because they need time to prepare for the new guests. On the morning of check out we was still at the property till 12.30pm no cleaners turned up and I feel we was lied to about this too! Again on leaving met the neighbour Eddie who told us cleaners will only come on the morning of the day anyone checking in otherwise no cleaners will come! Again just felt like I was fed a load of lies by Altido. Again Eddie stated I should complain. This was the first time using air bnb and booking a house where normally we always book a hotel. I would say this was the worst experience I have had checking in and out and has put me off booking a house or using air bnb and because of this in future I will just stick to hotels. I was constantly bombarded with repeated messages from the host to fill out check in forms which I had already filled in at the start of booking! Otherwise the house it self is a very nice house, nice size kitchen, good size lounge, plenty of bathrooms, good showers and spa bath tub, laundry facilities. Down side there are no spare duvets or pillows also no air conditioning and no fans for when it’s hot weather. So bring your own fans if it’s hot weather as the house can get very hot! House has its own drive. Only one tv in the house. The house is in a good location shops and takeaways all around and ten mins drive into city centre. But unfortunately the service wasn’t there for me and the stale smell was very off putting.