We stayed to break our journey up on the way back from the Highlands going home to Yorkshire. The accommodation is well specced with a lot of top end items and the finish is overall very good and suited us as a family of four with a dog well.
Checkin was easy enough but we were not given the full suite of keys, the second external door was found to be unlocked and the key was needed to lock this. It was locked relatively quickly but the key not left with us - I thought this was a little unusual as we were staying in the accommodation and would expect the full set of keys!
Another few tweaks I would suggest going forward:
Firstly, it isn’t the cheapest accommodation and we booked this as a final treat on our staycation, it would have been nice to have some basic essentials on arrival, maybe some milk, biscuits, bread etc… so we could sort a drink out or a snack after a long journey.
Secondly the property misses an information booklet which we found in previous accommodations on our staycation really useful - this lead to a lot of back and forth messages and tarnished our experience somewhat.
Finally - even though it is summer it would be appreciated if there was some complementary logs/coals/firelighters as seen in previous accommodation as it did get cold later in an evening and it would have been nice to have the option of the lovely fireplace - it had been used and not cleaned previously as it was full of ash just a shame we couldn’t make use of it.