We enjoyed our stay at Sam’s and found the apartment to be true to what was advertised. Check-in was seamless after we found the parking (note that the parking is about a 5 min walk from the apartment entrance). We were let in by Laura who showed us round the place, however we weren’t given any helpful tips on Edinburgh or things to do so were left to our own devices. The finishing touches on the place were great and we found everything we were looking for, however there were a few things leftover by guests eg ice cream in the freezer and a wrapper underneath the coffee table. On the second day we found the shower in the ensuite wouldn’t drain as fast as it filled up so we had to use the other shower. As well as this, the toilet became blocked. When we contacted Laura she referred us to someone else who told us that there was a problem with hair in the drain and that we should buy a drain unclogging product. Unfortunately we felt this wasn’t an acceptable response and asked if someone could come and look at it. After being told to buy a product the second time by another employee, someone was sent to the apartment, a day before we were due to leave. He was very friendly and sorted the problem for us.