This is a charming unit - great location, great outlook, great amenities provided. I like that Helen prepares you for the lift/stair situation so you can decide if its something you can manage, which I found I could with one heavy suitcase, it was a very minor issue. For me the only concern was the mattress. As I need some level of support in a mattress, this one didn't really do the job and was uncomfortable for me. However the bedding/linen pillows were very luxurious.