Amazing flat, great location but terrible management which actually makes it unsafe.
I love the apartment and have used it for two staycations but I've got to make this public as they did not rectify the situation and it's a really big safety concern.
The first time I stayed in 2020, the flat was still dirty and I needed to ask them to come to clean it when I went out - that's fine, we all make mistakes.
The biggest problem though is that when I stayed at the property again over a year later, the code to enter the flat was exactly the same. This isn't a key lockbox where once you have the key then all is well, this is a digital keypad that electronically unlocks the front door with a 4 digit code.
That code has not changed in over a year, if not more.
This means that ANYBODY who has stayed in the flat in the past still has access to the property - there are no internal locks (chains, deadbolts etc) so anybody who remembers the code can just open the front door and let themselves in at any time of the day or night.
I guess the management company don't expect repeat guests who notice these things and therefore don't feel like they need to change the code but I felt unsafe knowing this fact.
When I raised this with the management company (ALTIDO - international company) they promised me that the lockbox combination is changed regularly - to which I had to inform them it was actually a digital keypad. They apologised for the mix up, said they would talk to their local team and then have them change the codes but never did.
I guess they're just relying on the new guests not to know.