My wife two young children and 70 year old grand parents were excited to stay here in for a 3 day trip to Edinburgh. The lobby is a dark dirty scary looking entry way, however upon entrance the place looked like the pictures, but with black walls it was very dark. It had lots of thoughtful items around the place, but after a few hours things started to break down. The facade over the fridge and freeze made it hard to close, the freezer seemed to be open all the time despite closing it due to the fake doors not aligning correctly. The bathroom door needed to be slammed very hard to shut and had no lock, the fan would never shut off. The master-door wouldn't remaining close and had no luck a large suitcase was required to keep the door shut. The master shower overflowed after a 4 mins shower. The master window couldn't be shut, blinds couldn't be moved. The beds although soft had a nice dent so you roll into the middle so you always rolled in and hurt my back with a nights sleep. Woke up to find a large puddle in the middle of the kitchen from somewhere. The kitchen sink had a leak, the plastic cleaning storage was filled with water and lots of water damage. The internet wasn't work on arrival, when contact the host they were not able to help, FireTV wasn't working due to no internet. After stating the place wasn't as expect and didn't meet with the AirnBnb plus standards i asked to be let out of the rest of the trip. The host had no empathy and started putting items in quotes such as "flooding". At this point, we booked broke up booked a room at the Hilton and my wife an kids stayed an the princess suites and wasted part of our day moving locations. I request help from AirBnb, i provided videos, I was refunded the two nights.