The apartment itself was great, beautifully furnished and located nicely. Lots of great restaurants, pubs and cafes in walking distance. I’d stay there again without a doubt if it weren’t for the messed up check in experience.
We planned to arrive fairly late, around midnight, which should be no problem given the check in via key box. However, information on where the key box is located (which is not on site!!) was missing. We were not able to check in that night and had to book an hostel at 2 AM, since the host did not answer on any channel we’ve tried. The next day we first got an answer that it was our fault. The host claimed we did not read instructions correctly. Only after a couple of hours the host realized the mistake on their end and initiated a refund for that night.
However, no excuse for the bad check in experience beyond the fact that information was missing.
The host did not seem empathetic for our situation, we even got canned responses on how we like the apartment *before we were able to check in*.
Also the service fee seemed quite high given that we stripped the beds ourselves and were asked to deposit our trash in a public bin.