The flat was comfortable , well located just by Holyrood park and check in was easy.
Unfortunately we discovered that there was no hot water from either the taps or shower. The host took many hours to reply and after several messages back and forth through their support team and Airbnb we had a Face Time call from Kate. We tried to reboot the boiler to no effect . I then contacted Kate’s heating engineer and through sharing pictures of the boiler and pipe work beneath - it was discovered that the supply valve was in fact closed! This was 11pm the night before checking out !
When reaching out to the host for a partial refund , they declined - saying that a previous guest must have turned off the supply ! A slightly ridiculous suggestion, as the valve was extremely difficult to locate and besides how would the flat have been cleaned prior to our stay ?!
Thankfully Airbnb have been fantastic and given a partial refund , as lack of amenities is the hosts responsibility . They have not heard from the host , but will continue to seek compensation.