Unfortunately I have to say that unlike other travelers I did not have a great experience at Bryan's. First of all, when we arrived the flat was not very clean. The kitchen counters, fridge, floors, and shower appeared dirty and felt sticky, and the fridge had a bad smell. Additionally, the welcome note on the table said to please enjoy the welcome treats, as well as fresh milk, coffee and tea. There were no welcome treats nor milk, and there was about one cup worth of decaf coffee beans only. It had seemed as though the flat had not been cleaned properly. Furthermore, I would not classify this flat as "luxury". There are some luxurious elements such as the towels and the bed in the master bedroom, but overall I did not feel that the place should be described as luxury, which led me to be disappointed when I arrived. Also note that the smaller bedroom gets a lot of street noise at night, which can make it difficult to sleep depending on your preferences. I must note that the wifi speed is exceptionally fast!
Lastly, on communication I also had a breakdown and unfortunately I do not think that the Superhost title fits with my experience. I messaged Bryan with the concerns about cleanliness that we had upon arriving, I told him that we had cleaned to our own satisfaction and bought everything we needed, but wanted to let him know about the issues. I never got a response to this message. The night before our check out, we received what seemed like an automated message about checkout procedure. I asked if we could have a later checkout or store our bags, but they were not able to help me because of cleaning for the next guests (checkout 10am, next check in 3pm -- our half done cleaning job definitely didn't take 5 hours!). In the way the messages were written, it was clear that the messages came from a third party management company, not Bryan, however this was never revealed to me and some of the messages were signed with Bryan's name. This felt a bit weird to me. Anyways, the lack of response to my concerns as well as lack of help in storing bags does not seem to me like Superhost behavior, in addition to my issues of cleanliness and the note about snacks and beverages left.
It seems like most everyone else had a great experience here so perhaps mine was due to extenuating circumstances, I'm not sure!