We needed a room we could access with no stairs due to a disability but no where did it mention extra stairs to the room when booking, it would be good to make extra stairs clearer online, the manager was great and swapped us to a suitable room straight away.
The double beds aren’t very comfy and it’s really noisy so not a good night sleep. However the location is great, it was clean and the living room and views are beautiful. There is only 2 luggage holds (3 but one was broken) so we had to take our cases with us when we checked out even though we had time to kill before the train home.