I’m sorely disappointed to write this review, because I was very much looking forward to staying at this property this weekend in Edinburgh. However, my train from London was cancelled due to the widely reported high wind storm Arwen, which prevented my journey.
I pleased with Toshie to refund me, but she refused. Then I took my issue to Airbnb and their protocol is to first defer to the host’s judgment.
Later, Airbnb shared a link to their policy, which I found it indeed has a “Natural Disasters” clause as part of its exceptions cancellation and refund policy, but desperate proffering evidence of my reasons for requesting a full refund (several news articles, train cancellations notices, etc.), neither Airbnb nor Toshie the host will refund my credit card.
I would not recommend staying with this host because of this, nor do I wish to conduct business with Airbnb again.