This house gives the opportunity to live the precariousness of the medieval Edinburgh.
NO HOT WATER ON THE SHOWER DURING OUR 4-DAYS STAY (MIDDLE OF WINTER).
We arrived at this house on December 28th and I tried to have a shower after a long flight. After few minutes waiting for hot water on the shower, I checked out the heater (it was working) and all the water valves of the house. Everything seemed ok.
We contacted with the support team of the house to explain them this issue, and we began a long conversation:
"Please, send us a photo of the shower tap"
(We sent them the photo and we had no response in hours)
"Please, check the plug of the heater"
(We confirmed them that we had already checked out the plug, and again we had to wait many hours for a response)
"We are working on it searching in the house instructions, but attending to your checks the shower should have hot water"
(We kindly informed that obviously the problem had not been solved).
After two winter days without hot water, without any solution and many messages crossed with the house support team, we requested them for calling someone who visit the house in order to fix the failure... TODAY WE ARE STILL WAITING THIS VISIT.
Instead of that, one more time, they responded us with "please, check out the ..."
Finally we left Edinburgh on January 1st (four days after our landing) without taking a hot water shower.
Our experience in this house could be resumed in only one word:
DEPLORABLE
PD: Due to our bad experience, we asked for a refund to the support team of the house. They did not negotiate, they did not explain us anything... we only received an e-mail informing they will refund us less than 1/6 of the total cost of the rent payment.
TOTALLY INSUFFICIENT