Check in was easy as all info provided is detailed and accurate. Finding the flat, parking and collecting the keys which were in a key lock. Flat is as described, clean and tidy with all appliances/amenities provided. Contact with Clare was made the day after we arrived to ensure everything was ok. We did not require any assistance over the week but feel that Rufus or Clare would be contactable if needed. Its a great apartment close to everything and has free parking. The only downside was the noise of the road. we were lucky to have good weather so windows were opened as the flat was so warm but this means you hear the noise of the busy road, which doesn't really quieten down till 2/3am. So was difficult to sleep because of this and is very annoying in the daytime. When the windows are closed the road noise does not disturb you. Other than this one issue the flat was great.