The facilities at Altido Affordable are exactly as advertised. They facilities are clean and very accessible for anyone with disabilities. They were also very responsive to our questions BEFORE our arrival. After was a different story...
In arrival, it turned out that the front desk staff were young students and were not empowered to make any decisions or help you out if issues came up. During our two night stay we noticed right away that the bed in our room was broken and as a result the mattress was slipping off of the base. We alerted the front desk immediately and noticed the young lady there scribble down our room number on a paper she had been doodling on. After getting little to no sleep the first night trying to cling on to the bed, we asked another woman at the front desk to sort things out for us and she promised to speak to her manager. When we got back the update was maintenance had not been by and that they were very sorry. The same doodling young lady from the first night apologized profusely and told us that if we messaged her manager she would help us out. I have messaged 3 times and am still waiting on a response...