Ann was very communicative with me months before my trip--and even checked in when it was closer to our stay. Her place is really in an excellent location to explore Edinburgh. We had a slight issue with the washer-- which, to be honest, I think is an American problem more than with the washer itself. It doesn't dry! So our clothes were still very damp after two days mostly because we just assumed it was a dryer as well. Lol! We don't have non-dryers in the U.S. So just a heads up! Other than that, thank you.