Paul was amazing throughout our entire stay. He was extremely responsive and had everything we could have needed in the apartment. Not long after we checked in , he made us aware that one of the showers was not working but he unable to have a repairman come out due to the holiday. He quickly moved us to one of his other properties right down the street. Both apartments were amazing - extremely clean and in a great location - right on the royal mile near the castle. Would highly recommend!