This was my first time traveling using an Airbnb. The process was easy to book and I received a confirmation email on arrival from Mel. Mel was warm and inviting when we met her - she provided a number of suggestions on local things that were very helpful (grocery store, convenience store, must things to do in Scotland, etc). The apartment was nice, clean and had all of the amenities we would need. We didn't have problems during our stay but Mel provided contact information and said if we needed anything, to just let her know. The location was great and conveniently located next to all major Edinburgh activities - we were able to easily walk and see the sites.