My mom and I had a beautiful time in Edinburgh! The stay at the apartment was part of the experience.
Communication was really not an issue at all, Reaaz made sure we had all the information we needed to reach the apartment. He was also very accommodating with regards to the check in time.
Upon reaching the apartment, he gave us a house tour and explained everything about the area (how to get to the city centre, where the supermarket is, directions to Arthur's Seat and a ton of useful advice) before we even asked. The welcome pack available in the rooms were well stocked with personal food recommendations and tourist information brochures.
The room and apartment was extremely clean and comfortable. It is a cosy place that you'll look forward to returning to after a tiring day of traveling!
The location was fantastic as well, very comfortable walk to the city centre, Calton Hills and Arthur's Seat! Extremely convenient :)