We didn’t get to meet Annette but the communication was great from day 1. She was helpful and polite. The house was nice, and clean and everything we needed was there. We checked in late and we used the key locker which is really handy. The welcoming treats provided were really appreciated after such a long drive. The town centre is easily accessible on foot. Minor issue was only the absence of lights within the escalators of the building, but as nowadays most mobile phones have a torch it was easily resolved.
Highly recommended!