I wanted to really like this place. I have stayed in Airbnb’s all over the world and have never had a problem with accessing the place or with contacting the host. This was my 5th Airbnb on this trip alone. Upon arrival the keys were not in the lockbox. When I messaged the host over Airbnb I received an automated response asking me to call a number. I had no cell service. I sent several messages over Airbnb app as this was the only way I was given to contact the host. After I waited over an hour with no response I paid a stranger to borrow their phone. The number provided was a call service who told me the cleaners were still in the unit but this was a lie. I had already been standing in front of the unit with my luggage for over an hour at this point. I tried calling up to the unit with no answer. Someone let me in the building and after walking up over 6 flights of stairs I confirmed indeed no one was in the unit. The unit should have been ready for check in at 3 and it was now after 5. I ended up turning on my phone and getting charged $10 for a phone call and no one answered this time. I was left stranded on the streets with all my luggage for over two hours. The call service people asked me to wait there on the streets for the cleaners to let me in so I couldn’t even leave. When the host finally did respond he did not show any concern about this situation and did not even try to remedy it. This was very disappointing. The place was clean. Beds were comfortable. It is adorable. It was in the middle of old town so if that’s where you want to be it’s a perfect location but expect it to be loud as it’s on a street full of late night bars. I like the place but didn’t care for the host’s lack of communication and poor response. There are no screens in the windows and it’s high up so not suitable for kids. It is not handicap accessible as there are flights of stairs even before an elevator is reached. There is a key provided that is needed to use the elevator. I am not sure how Remy became a super host as he did not respond when contacted, you don’t have a way to communicate directly with the him, he does not show concern when a problem arises, and has poor remediation skills. I would not stay at his place again.