Hanne was very friendly and helpful, both before and during our stay. We had some issues with the keys, and she swiftly came to our aid, as well as allowing us to leave our luggage in the apartment to pick up later in the afternoon the day of our departure. She gave us a couple of lovely tips for exploring Edinburgh, that we happily followed up! The apartment is lovely, with all amenities included, and in an excellent location to walk into West End, New Town and Old Town. Highly recommended :)