Had a Nightmare during check in. Lockbox Passcode given to me by altido was wrong . We drove from York to Edinburg, check in at 9pm but end up around 10pm plus only manage to get in to the house and we were travelling with baby. Baby were crying n she catches a cold at outside the house while waiting the team to call us back . After I spent around US$ 20 to call them numerous times only altido found out that lockbox passcode given to me was wrong and their team did not take effort to check whether passcode given was correct or not when I first call them , I told them I was calling using my home country roaming which was expensive but they weren’t helpful at all . When I almost wanted to cancel booking at the middle of night then only they called back and giving me the correct lockbox passcode, and for me to receive call in overseas will also cause me a bomb too but the team doesn’t care at all and most importantly they were not any single apology word from them to us on this issue. During the stay nobody contacted me on this issue at all. Altido is the worst property management company that I had met.