Picking up the keys was perfect-met with Collin at the exact time scheduled and even earlier than normal check in time which we appreciated since we had to get to the airport to drop off our rental. He gave us suggestions of places to eat in the area, where to go for shopping, pubs to check out and where the closest grocery store is. Flat was exactly as the pictures showed and there were lots of brochures in the flat to get around and even discounts that Louise arranged for local tours. The flat was amazing-very upscale, great location-close to shops, restaurants, grocery store, very comfortable, close to buses and trams to get around to area attractions. Loved that we could do laundry, too, since we were in Europe for 2 weeks. Safe and upscale neighborhood. Would definitely recommend it and stay there again. Very elegant flat with great artwork, fireplaces, comfortable beds. Will recommend to others who visit the area. A++

FYI-Make sure to put enough money in meter if parking the car. We put a small amount in so we could bring our bags into the flat and got a ticket and were there less than 30 minutes. It was our fault for not paying enough attention to how much we needed to pay. Also, if have trouble maneuvering stairs, it's on the top floor so need to walk up a lot of stairs to get to the flat (we didn't mind this at all, and felt it was totally worth it!!!!)