Pier was very responsive and patient during a difficult time for us. The flat was cozy and very clean - great decor and felt newly renovated. Great shower!! Just keep in mind that evening parking gets a bit tricky... but we were familiar with the area so knew places to park. Also, be aware that it is a ground floor flat on a side street - we are deep sleepers but only heard car doors and the odd passerby, so we had no issues. Lots of grocery stores nearby and great restaurants in the area!