The property is in a really central location and really spacious, even more so than we were expecting from the pictures. However there were a few issues that would likely prevent us from booking to stay here again. Firstly the check in process felt quite stressful and difficult. Actually finding the office was difficult particularly if it is dark and you don’t know the city at all! It is also about a 20 minute walk from the property which with luggage etc it is a bit inconvenient. It would be better if there was a lockbox at the property itself rather than having to go out of your way to pick up the key. Once we arrived, as I said the property was lovely and was clean but during our stay we noticed things such as a few of the taps were loose, the handheld shower head in the en suite did not work, a few lightbulbs were out, there was only one dishwasher tablet (for our four night stay) and there was no oil, salt & pepper etc in the cupboards to use. There were a couple of box’s of tea bags but these had obviously been left by previous guests rather than the host. There was also no manual like is often found in air bnb’s with info about the property eg how to use the heating, or any useful info about the area so it was just lacking those final touches which really make a difference. Also, before checkout I asked if we were able to leave our bags at Altido office as we had to return the keys there and our flight was not until later in the afternoon. I was told this would be no problem but would be a £5 fee per bag. Looking online this seemed to be about standard for storing luggage so we were okay with this. We had other bookings for the day and planned them around leaving our luggage at Altido offices as we were told we could. When we returned the key to the office, we were told they actually can’t store any luggage at their office and we had to find somewhere last minute meaning we were late to our booking as we had to find and travel to somewhere else, so there is also clearly a communication issue within the company. The flat itself was lovely, but I wonder if being run by a company means it was missing a lot of the personal touches which is part of the appeal of air bnb and is a shame but I would probably look for another property to stay at first if returning to Edinburgh rather than booking here again, and would definitely think twice before booking with a company running a property on air bnb again.