As the other reviews have noted, this is an excellent place. The apartment is unique and very tastefully decorated. It is on a quiet street that is close to the train station (~5 min walk) and walkable to all other parts of the city. There are buses and trams available nearby, but we only walked. Gemma was very responsive, answering our questions quickly. There is a great laundry space which we really appreciated since we've been traveling around the UK for the past month. The apartment is ideal for a couple, especially if you want to use the seating area, but it worked fine for three of us (two adults and a teenager). The pull out couch is very comfortable, it just takes up space in the living/kitchen area. But no complaints. This is a wonderful place.