The Scott could not have been more helpful. We travelled to Edinburgh with a 3 year old and loads of baggage, scott provided and early bag drop and allowed us to check in extremely early. This was a huge help. Scott also provided detailed videos and descriptions of the Accommodations workings, entry and exit process. Scott was also extremely helpful on our check out and provided is a place to store our luggage as we had a evening flight. Scot went above and beyound in all aspects.