I even wanna give zero star for their ridiculous service. We arrived at the door at 7pm and input the password, but the keybox is empty, there is no key there! We then contact the landlord but she said she cannot solve and ask us to move somewhere else. After spending over 3 hours we finally find a place to live.
They promise to full refund but no one solve our problem until 5 days later we ask Airbnb customer service to involved in. I think it’s kind of fraud because the box under the key box also has password input but it cannot open, which means someone met the same problem with us. You cannot deny their attitude of admit they have unsatisfactory service, but they also solve the problem too slow which made me almost lost my temper. I was traveled for my visa application, because of them I need to spend more time to get my refund and it’s too hard to contact with them!