Jana was lovely and always quick to respond. The apartment's location is its best attribute. Easy walk to Univ of Edinburgh where our daughter is, and to all the sights. In the apartment you will find a few steps down to get to the door, and inside there are two bedrooms separated by the living/kitchen. There are four bath towels and two hand towels and one kitchen towel in total. There is a small fridge and freezer, range. No dishwasher. Washer but no dryer. We could not get hot water in the kitchen but perhaps we did not know how. The bathrooms are very small with tiny pedestal sinks, but it is very nice to have two bathrooms in the city. The bedrooms are also very small and the beds are not very comfortable but not the worst. There is a fair amount of street noise inside the apartment.