Worst Airbnb experience I’ve ever had.
We arrived at the Airbnb and were surprised to find the door to the flats where the room is located does not lock. We then unfortunately discovered the lock to the room was also broken. We had a video call with the host who advised ‘someone must have tried to break in last night’ and advised we should just push and break the door open to get into the room. We were concerned that this would leave us with a broken door but he advised there was nothing else to do, he was far away so could not come and help us and there was no other room for us to stay in - but that he would send someone to fix the door first thing the next morning. He did provide another lockable room for us to store our bags in but this had no bed in so we could not sleep there. We had no contact from him the next morning and he made no attempt to get the door fixed or even communicate to us any issues he was having getting this organised for example for the remainder of our stay. We were absolutely appalled the host thought nothing of us having to stay in a room where the door did not even close (we had to prop the door closed with a chair while we slept!). We absolutely will not be returning to this apartment.