Charlotte was there waiting for us when we arrived. She is funny, full of life and loves her city. She had a map waiting for us and described all the sections of the city and what was happening in the days before Christmas. She even had the apartment decorated for the holiday. I sent messages to Charlotte with some questions months in advance of our stay and even then got immediate replies. The place is cozy and quiet and within walking distance to anything you might want to see. Plenty of pubs and restaurants nearby too.