Extremely disappointed. The accommodation had not been ventilated or cleaned.
I booked on the basis that this was a superhost, on Airbnb Plus, and that I would be able to trust that they would uphold their commitment to the enhanced cleaning process. It was extremely important to me to avoid any risk of COVID as I had important work to complete during my stay. Wendy had not made sure that this had happened.
The space had not been cleaned, and fresh linens and towels were not provided. Further, intimate articles had been left in the bedroom, which I had to clean up myself.
Wendy was responsive initially, and arranged for cleaners to attend the next day as well as to bring fresh linens. The cleaners did not do a good job and the fresh linens were also not up to standard. I didn't reach out to Wendy about this because I didn't feel I could rely on the cleaners she had provided, but decided to buy my own bedsheets and cleaned the space myself.
The location is fantastic, and the space is generally pleasant - not as amazing, however, as the photos make out. I must note that floorboards were extremely creaky, especially in the flat above which disrupted sleep some nights. And the piano is out of tune.
Overall, my rating reflects the very negative experience I had with an unsafe and unclean space, which was not ultimately satisfactorily resolved with Wendy, who gave the impression that she was not all that concerned with my experience.