Good value for money. The place does not look good as on the pictures and it is a bit claustrophobic but that's normal for an old, British flat. It's definitely much darker inside and you can hear neighbours walking upstairs because of the squeaky floor. I recommend getting earplugs if you wake up easily at night.
The main positive is the location. You can literally walk to all the main attractions of the city within 15 minutes. There are many shops, restaurants and pubs just around the corner from the flat.
We only met Sandra a couple of times. She responded to our messages very quickly. She only introduced us to general rules of the flat and it seemed like she wasn't very bothered about further communication.
Kudos for the two cats inside the flat - Ben is very friendly :)
Overall good experience considering the price.