My boyfriend and I stayed at Helens over the New Years period for the Hogmanay festival. The Flat was just as described, with breakfast cereal and a few snacks and treats provided. Helen was very easy to communicate with and our midnight arrival was no issue due to the lockbox (although Helen did pop out to meet us when we arrived and check we had everything we needed which was lovely). Location was great, an easy 15 minutes downhill walk into central city (we taxied back a couple of times which was £6-8) but there are some very nice cafes and shops nearby - which over new year period were a great choice for us and they weren’t as busy. We would stay again 🙂