Lauren and I communicated mainly with Helen before the trip. She was very quick to respond and very accommodating to our needs. On arrival we were greeted by Amos who was very polite and friendly. He gave us a quick tour of the accommodation and left us to our own devices. The property itself is a large extension to the rear of the house but doesn't compromise on privacy, even has its own driveway for those that drive. There were toiletries left out for us, as well as clean towels. We found some goodies in the fridge as well which we weren't expecting. No complaints at all here, a seamless process, with great people.