Really Good place to stay !!!
Owner use 3rd party called passthekeys to managed flat.
passthekeys is based in London ,was very busy, not to answer your phone when the water leaking happening in the bathroom.
passthekeys can not send people to fix the water leaking in the bathroom.
I personally, do not thinking the 3rd party passthekeys managed the flat well or maintain it well.
suggest owner to change the 3rd party or manage herself.
customer feel hopeless if they need help , such as water leaking in the bathroom.