This is a nice but very expensive apartment in a decent location adjacent to Haymarket Station.
The problem was that there was an issue with the shower where you would turn both adjustable knobs of pressure and temperature and nothing would happen. Unfortunately, the water was just too hot to stand under. The setup of the shower system clearly had a problem.
Now I'm a reasonable person and understand things like this happen. However, what was inexcusable was having my messages ignored. I communicated the problem via both the AirBnB platform and the mobile phone number provided. Still to this day, neither have been answered.
Additionally, even though I had agreed a late checkout, I started receiving messages like "Your Check-out is at 11:00am. We would really appreciate if you would respect our check-out policy and leave on time as our dear cleaning team is very busy and therefore it would really help them."
So it is important that the Where to Stay team understand that the AirBnB experience is not just about the collection of money and automation of messages. They need to learn to be on hand when a problem occurs DURING the experience.
I am actually an AirBnB Super Host and need to call out this customer service challenge with this team.