We didn't meet with Stoil, but the check-in/check-out process was incredibly easy and we still felt very welcome with a a little welcome sign on the dinner table. Communication with Stoil was easy and he quickly responded to all emails, as well as left some great suggestions for restaurants/cafes. The view from this apartment is amazing and it's location is superb. Some reviews mention the comfort (or lack thereof) of the pull out bed, but it IS a pull out bed and with that considered, it really wasn't that bad. For all the other great qualities, I'll take the semi-comfy bed.