Honestly the worst airbnb experience I’ve ever encountered since 2016.
Location was perfect however, I reserved the place for three nights and was going to leave at 4am on the final night as I had an early flight. My train from Manchester with my family reached Edinburgh at 9.30am. I requested for early check in and was refused, I was also refused for luggage storage and was asked to go to an expensive storage company with only 10% discount. They only allowed check-in at 3pm. 4 of us lugged our luggages around for hours before finally checking-in at 3pm.
Upon checking-in, we found that the place was still very cold. We gave it some time to heat up working with the thermostat and all but realized both the hot water and radiators weren’t working when one of us wanted to take a shower and the water was ice cold for minutes. We notified the host multiple times only to have them tell us general things about heating. They sent maintenance over after about an hour of us notifying them but we had to wait at home to let him in, which disrupted our plans in Edinburgh. The maintenance guy was really nice and managed to fixed the issue at around 5pm. We then went out for dinner.
When we returned and wanted to take a shower before resting, we realized that the amenities provided was no where near enough for a three nights stay which we sorted out by buying some of our own. We also found that the shower screen was broken when we tried to move it and it would have fallen on one of us and caused an injury. I notified the host again and was told that maintenance will come over to sort it out again. At this point we weren’t willing to risk any more disruption for our trip so I requested for a refund.
I was rejected and asked to wait multiple times until the next morning around 10am where they finally approved the refund and was told to vacate the property at 11am. I hurriedly booked a hotel in the span of an hour to ensure we had a place to stay for the night.
The host refused to refund any more than the two nights I did not stay. I had to bear 100% of the cleaning fees and the stay for the whole first night with zero compensation despite having my trip disrupted. Till now I have not received any refund as I believe I deserved slightly more than the two nights unspent at the property.
Please avoid this place if u wish to liase with more reasonable people and not a robotic property manager. Worst experience ever, the only upside was the clean sheets. I hope airbnb sorts this out as it is absolutely unfair to have me bear the full cleaning cost and the full cost for the stay of one night even when they cost me so much of my time in Edinburgh.