Unfortunately I have to write the honest review regardless the conversation I’ve had with Luca at the end.
Firstly, I came to the cold room which I was not able to warm up by turning on the radiator (which was initially off) and I was freezing whole night and couldn’t sleep till late morning. However, he claimed „Temperature was mild“, which was not the case. It is winter time and radiators should be on, no matter if the temperature for host is „mild“. Apart from that, linen were smelling bad (as someone slept in the bed for some time) which I wouldn’t say it was a problem because I am sensitive on smells, but it would be the same even if I weren’t (linen should be clean for guests). Unfortunately, I had to cancell the room second day, as I didn’t find anything else so fast (I had to book a hotel which costed me at the end a lot of money). He agreed then for the part of reimbursement (very small amount of money) but when the review period expires. This was the point where I had to stop with that all and I had to write review as everything really was. I don‘t really care about the money here as about the respect and the service for it provided.
I don’t want to write just negative here and have to say Luca was very helpful and tried to explain in details how to check-in.
However, for the Airbnb community, that is simply not enough. Some standards have to be followed and respected here in order to keep the future guests coming.