Assean was quick to respond, however we had multiple issues with other guests, who were very load, dirty and disrespectful. Also there was no heating even after multiple messages to Assean (he did respond quickly though). Considering the time of the year, it was quite disappointing and frustrating. Also, we had to wait for 50 minutes to go to the bathroom/toilet. The location is not too bad, takes 15-20 min to walk to the centre. Also, Assean offered to give me back 25% refund, but I have never received it.