We were met by Lottie who gave us a tour of the property so we knew how everything worked. There were nice touches such as flowers in two rooms and milk and some lovely shortbread biscuits! Lottie was really flexible with times and we got to stay a bit later on the last day as the cleaner was due in late. Suzie was really easy to communicate with on hiring the flat. It was a lovely experience the flat is beautiful and quirky with gorgeous pictures and in a handy neighbourhood quiet yet very near things. Carlton Hill is just up the road. Very good experience and would recommend to all. Great cafe on end of the road and near local shops.