This was a horrible experience for me and my friends. This all started on the Thursday the 23rd of September as I received a text message to say the property was cancelled! It took me a few hours on Thursday to get this resolved after ringing lots of different numbers and finally someone confirming the property will not be cancelled. That was fine, we arrived at the property on Friday at 15:30 to be very shocked with the way the property was given to us! There was no bed linen on any of the beds, no bath towels, no hand towels, no hand soap, no kitchen cleaning products, no tea towel or any bin bags for rubbish, no toilet roll! There was literally nothing in the Apartment. So I phoned to complain and get this resolved and was basically told the apartment will have to be cancelled and you will have to look for somewhere else to stay! I honestly couldn’t believe what I was hearing! After arguing and explaining that I didn’t have funds to book another apartment, I was told someone will look into it! This went on for 3 hours! While we sat in the apartment not unpacking or settling for the night! We were told that we could stay in the apartment and we could buy all the essentials that were needed like the bed linen and toilet paper and bath towels, and soap. This made us go to Tesco and spend £120 on these that should have been in the apartment! The whole night was ruined! We then spent time making the beds and putting on the bed linen, by the time we have finished that and settled it was 23:00
One of the sinks in the bathroom was blocked and couldn’t be used. The hot water was playing up and was times throughout the time we were staying we didn’t have hot water! It was a disaster of a stay and I wouldn’t recommend it to anyone after the experience we had! The way it was dealt with was ridiculous!