Most other reviewers state that Victor was quick to respond, which is true unless there's a problem. The place we rented was dirty and gross and not to the standard we expected from the listing. When we first contacted Victor about it we got a response fairly quickly but his solution to the problem at hand was not acceptable and when we wrote him back we didn't hear from him for the next 27 hours. When asked to further rectify the situation, he said his manager would be in touch and we never received a response.