When we arrived, the apartment keys were missing from the safe. After ringing the host Vincent, he send someone with spare keys within 30 mins however, after entering the apartment we were shocked to see that there was already someone else checked in too. Awful. So had to ring Vincent again to sort this out. Not sure what had happen but Vincent finally helped us to sort them out and allowed me to stay at this apartment and also refunded me 30% due to all this mess.
He also send cleaner to clean the apartment again which basically wasted a little time but we left our bags inside and went for the day out.
Overall experience wasn’t great but I’m happy how this was dealt with by Vincent in a quick and efficient manner.
Will surely stay again.