This trip was rearranged from last year after COVID meant our original accommodation was no longer available.
I have taken time to carefully consider what to put in this review as I need it to be right.
Having reread some earlier reviews, it is clear that there are many issues that have been raised previously that have not been addressed. There is a very serious issue regarding cleanliness and hygiene, for which I feel there is no excuse, particularly whilst we are still in the grips of a pandemic, where we are constantly reminded that hygiene is of paramount importance.
Pros:
The location in the New Town is great, about a 15 minute walk from Waverley Station and even less to a huge selection of bars and restaurants.
Check in was very easy, with clear, easy to follow instructions.
The flat is really spacious, with 3 good sized double rooms.
Cons:
The flat is dirty.
After stripping the beds prior to checkout, as requested, I was horrified to see the most awful stains on the duvets and pillows. God alone knows what the stains were but they were clearly due to various types of bodily fluids, blood, urine, saliva etc. Some of the pillows in 2 of the rooms had what looked like years’ worth of dribble stains on them. How on earth is this allowed? The owners have clearly not taken note of previous complaints and I would suggest they get down to the flat immediately to see what the cleaner is actually doing when people check out. Trust me, these stains cannot go unnoticed and no one in their right mind would reuse this disgustingly dirty bedding (see photos). If you have already booked this place, I advise that you strip your beds on arrival and check, I we would not have slept in these beds if we had known!
The carpet throughout the flat is disgustingly dirty and needs ripping up. I actually kept my shoes on whilst we were in as I was afraid of what I was treading on/in.
Cutlery and crockery were not properly clean, with dried on food and lipstick marks, so we had to wash everything before we could use it.
The kitchen is not well equipped. Only 2 teaspoons, a random selection of 3 wine glasses, so not enough for the number of guests that can be accommodated. Also, we bought some ground coffee as saw there was a cafetière but when we got it out, it was broken so couldn’t use it (this had been raised before).
The shower in the bathroom had previously been reported, yet still we had to fashion some way of holding the shower head in place (used some string to do this)
I have taken some photos which give some idea of the issues I have raised. I always like to give a balanced review and am genuinely not “a complainer”, but I feel really strongly that this flat must be breaching some kind of Health and Safety laws in relation to hygiene and infection control.
People like us work really hard to afford to have our down time and this place is not cheap. I feel devastated that we have been exposed to such substandard conditions. ALL The bedding in all 3 bedrooms should be replaced immediately, and pillow and mattress protectors used and changed between each booking. This is just basic stuff.
Would we stay here again, absolutely not. But if the above are rectified it could be a great place to stay so I hope Jason and Rebecca take action.