I have nothing but good things to say about staying at this flat. This was my first time using Airbnb and my first time in Edinburgh. Thanks, in large part, to Gill and her husband John and their lovely home, I will absolutely be using this service and visiting their wonderful city again.
This flat could not be more perfectly located. It is located in Old Town, a short walk from the train station (Waverley), tram service and a bus to/from the airport, and not five minutes from the Royal Mile. There are several restaurants literally next door to the apartment building and a great cafe for coffee and breakfast a block away. A 5-10 minute walk takes you to a good-sized grocery store though there are little convenience markets on the same street. A pharmacy is just up the street. And yet, despite its centrality, it is a quiet flat in a quiet building, providing a serene home base.
Throughout this process, from the first time I contacted her about booking to the message I sent to her after my stay, Gill was responsive, professional, and welcoming. She is very upfront about the flat so do read the description carefully to understand what to expect (for example, there are two flights of stairs up to the flat and no elevator - she clearly explains this on the flat description and it was fine for me and my grandmother but someone with large suitcases or mobility issues might have different needs.) Gill was easygoing when I had to change my reservation from just one (me) to two (when, a week before my stay, my grandmother was able to join me) and ensured there were two sets of keys for us and two sets of towels. Her husband was so gracious when I arrived, going out of his way to ensure I understood how to operate the electric shower (uncommon in the U.S.) and make sure I knew where the local grocery store was (though he was sweet enough to have stocked the kitchen with milk, tea, coffee, and shortbread!). There is a clear and complete "house rules" book that explains how things like the wireless, television, heating, washer/dryer, and trash removal work. So with all of that I had absolutely no issues or problems but I know that if I had Gill and/or John would have responded and addressed them immediately.
I wholeheartedly recommend this flat, and Gill/John as hosts, to anyone visiting Edinburgh.