The host company was misleading and unresponsive. They communicated cancellation terms that they did not honour. The draconian cancellation terms, that they said we’re not their policy, they stuck to by not responding to anything. Every time we watched something on tv at normal volume the neighbours banged on the floor unbearably. As we approached check out they demanded we strip the bed, organize towels and do all sorts of cleaning things that should have been their responsibility. I don’t like rationing supplies like it is a war, but olive oil to toilet paper was not stocked sufficiently for a normal stay. Having to buy toilet paper for a place is embarrassing for a host. Recommended that Heather (which appears to be a large company managing the place without any personal connection but acting like it) act like a decent air bnb host. I’ve rented numerous places around the world for years and this was a draconian experience of a profiteering corporation acting like a person. Do better