I will begin with the positives- the apartment was a nice size & felt spacious enough for what we needed. It was also in a great location, being just round the corner from Princes street. The decor was also good. There were a few bits of damage/wear and tear in places, but not enough to ruin the overall appearance.
The company it is run by-
We initially could not get into the apartment when we arrived, as we were told to wait for a ‘link email’ to access the property- which did not get sent. This is despite me contacting altido prior to the trip about the link, but was told to wait until the day. On the day, I messaged again to advise them we had not received any link, but it still did not arrive. I ended up having to call the company once we had arrived and arrange for it to be sent, which was not the start I had hoped for.
The main complaint however, is we that we had no heating or no hot water, (the water only ever got to luke warm) at the apartment for our entire stay.
We attempted to fix the issues ourselves after arriving on the first evening and also advising altido. They provided instructions as to how to change the heating settings, which we had already tried (as they were included in the initial check in instructions) and it did not work. Following that, I spent more of my time messaging altido, and the next morning, granted, they did offer to send out someone from maintenance- however needed me to stay in the apartment for the day, so someone could assess then attempt to fix the issue- however I advised them this was our only 1 full day we had on our break away to explore the city that day and also had a tour booked. We were due to be travelling back home the next day. We paid a fair amount of money for our trip and I explained that spending the day in the apartment waiting for someone to come and fix the water and heating is completely unacceptable.
I do not think I am being unfair is saying having working hot water and heating at an apartment I am renting for a mini break away is an expectation. After raising these points and issues & spending considerable time that weekend messaging backwards and forwards and calling them- Altido offered nothing in compensation. Bad customer service & will not stay at a property managed by this company again.