After a perfect train trip from London to Edinburgh, we grab a taxi to go to Airbnb "home". Everything was perfectly planned we could be at home around 5:30 pm and still we could have 30 mins for grocery shopping before lockdown.
But we got a big surprise at the door... No key at the locker... At 5:30 pm, with my one year old baby and wife, at -1 Celsius degree weather outside and no key on the locker... No chance for a hotel because of the lockdown city hotels were all closed. Thank for the help by the taxi driver, he kept us and the "management" company behalf of homeowner send someone to bring us a set of key. After 2 hours...
Do you think nightmare ends, of course, no... The flat is not cleaned yet... A mountain of used pillows sheets, linens, towels was on the bed... Trash bins were full... The living room was in mess..
Airbnb helped us to refund 150 GBP for taxi fare 2 hours waiting, cleaning fee and the first night. We could not cancel that because we were moving to Edinburgh with 6 luggage and I do not want to move them from one to another.
The management company was super rude on phone. The guy tried to teach me how should I live... That is now very funny but that time it was not...
Long story short never ever rent that apartment you never see the owner, management company; very rude management company is not taking care of you...