Because I booked our stay at Patricks' place the wrong month, and didn't realise until I was knocking at his door, Patrick was abroad when I arrived. I sent him a text and within minutes he understood my mistake and did everything in his power to help us out. He found a a solution to our problem and we got to sleep there as if we'd booked it correctly. We got a key and everything was perfectly clean even though he didn't expect visitors. He didn't charge extra for anything even though it was all MY mistake that led to all the problems. He was so helpful and the room was really cozy. I would definitely stay at this b&B again!