Joanne was a wonderful host. I forgot to let her know what time we were arriving but she welcomed us with open arms. As neither my partner nor I are very familiar with Manchester, Joanne and her partner ( I'm sorry, I forgot his name) helped us with directions to get into the city (we were there for the 1/2 marathon). They have a very friendly dog who is always ready for petting :). The house was very clean and the room and bathroom had everything that we needed.