On first views, the air bnb is great and in a fantastic location. The hosts were great with communication before the stay.
However on arrival our stay began to go down hill. There was significant and severe black and green mould in the 2nd bathroom with a horrendous smell deeming the bathroom unusable. This meant that 6 people had to use 1 bathroom.
We had also booked the apartment upon knowledge that it was a 6 bed, however there were two doubles and sofa bed (which would have been ok) but the sofa bed was no way near big enough for two people. It was also more at the sofa end of this description was not comfortable to sleep on for more than 1 night. This meant that 3 people had to sleep in one bed.
We were also not informed where any of the bedding was for this and there were no extra pillows meaning those in the bed had to share to ensure that the sofa user had a pillow.
Leaving the air bnb, we were not informed with enough detail of where to drop the key off and spent a long time trying to get through to the hosts via the number they had initially called us on. This resulted in us having to call the head office to find out information from them. Very different to the solid communication we had had before our arrival. I am still yet to hear back regarding these issues after over a week of repeated messages