Serena was very welcoming and the room we booked was absolutely beautiful (just like the photos) and very clean, with towels and toiletries, train timetables and WiFi all ready for us. From the booking to the check-in, Serena was great at communicating! All in all, a very lovely stay (just what we needed) and would definitely recommend for anybody needing a place to stay in the Manchester Area :) very thankful to have found it!