Location is good however we encountered quite a few problems. Had to message host multiple times requesting check in information as wasn’t getting a response. Also messaged during stay asking where things such as hair dryer were kept and waited over 24 hours for a response. Walls need a touch of paint. Freezer was completely frozen and unusable - member of our group actually had to defrost it himself, extremely disappointing! Beds uncomfy and very low down. Bad lighting in all rooms. Let’s not forget the best thing - NO HOT WATER for 24 hours!! Adjusted water and tried everything and nothing worked, freezing cold water in both bathrooms. Hot water is an essential and this was just unacceptable. Main bathroom bath is very high up and not safe whilst climbing in and out. A mat needs to be provided as it’s only a matter of time before someone has a serious accident! Made our experience stressful and unenjoyable. Personal touches like complimentary water would be nice. Someone else’s washing was also in the machine when we arrived. Cracked mirrors and other cosmetic things need improving.