This was an incredibly disappointing stay and I would not recommend the property to anyone . Overpriced and very poor finishings and some serious issues affected our stay in a very negative way.
Although the property looks ‘nice’ in its photos the quality of furnishings is cheap and nasty: the sofa is hard as a brick with a thin layer of foam, no dishwasher tablets yet a dishwasher , wrong sealant meaning that already mould accumulated by the sink although the property is brand new , nowhere to dry dishes (poor design) and extremely flimsy bed structures in both rooms ! When we arrived , the bed completely collapsed as several of the weak legs (metal) were broken and others bent . We had to move the mattress to the floor to sleep for both nights .
A handyman came the next day to ‘fix’ the bed - much to the reluctance of the host - who repeatedly accused me of lying when I mentioned that the bed structure was broken when we arrived . ‘Fixing’ the bed meant glueing (!) Wooden pegs to the structure several of which were poorly measured and did not touch the ground .
Essentially the bed is such poor quality that is impossible to fix . Made of some sort of cardboard instead of wood - weak and unstable . Just terrible . There were other issues such as poor cleaning (stains on the other sheets , most of the pillowcases missing and a pair of socks left under the bed when we arrived ).
But the worst thing was the tone of the host during our communication: rude , accusatory , and with no understanding of basic customer relations . When I messaged her about the bed collapsing as soon as I sat on it - she insisted that everything had been fine with the previous guests, that the cleaning service had done a good job, and that there was nothing wrong with the property.
No sorry. No offer of a solution. No offer of a refund.
I had to insist - send photographs and push for something to be done . I had to ask her to stop blaming me for these issues as our conversation was going nowhere.
I have never received such rude , unprofessional communication and was shocked by the lack of compassion and customer service .
Even without the bed collapsing - I would be unhappy with this stay - overpriced for what you get and deceiving in its photographs. I couldn’t wait to get back home. In all my years using Airbnb around the world - I have never encountered such a host .