Henry lied about the property being damaged. Blamed on the previous nights guests trashing it. But not only have there been multiple reviews backing this up. The house is up for sale and you can see some of the damages there too. The stairs are a deathtrap and its anyone's guess as to how someone hasn't been injured yet.
He is using excuses of people 'trashing it' to cover his own neglect
Taking money of people for a property that he knows is damaged.