Rachel gave us step 1 of three instructions on how to operate the coded key box, so we were waiting for 15 minutes outside with my toddler while she messaged from abroad giving us the same instruction. Finally she got her cleaner to call who told us what to do. You wouldn't know how to do it unless you got the proper instructions but it was so simple to explain... not sure why Rachel didn't properly explain previously. There also no explanation on how to work the heating so it was a bit cold until we figured that out...
Other than that though the place is lovely. Very tasteful, good value and has everything you'd need for a short/ extended stay.