My guest and I arrived and all info was provided for a fairly easy check in via lockbox. When we arrived all was well but after the first morning the towels and sheets had a musty smell to them. After a few messages to Christoph he said he would get the cleaners to drop new towels by. Later that night there was no message from him and no new sign of towels.
The next morning we found the new towels in the living room. It would have been very nice to hear where they left them. I just wasn’t getting much of a reply from Christoph. We also felt that the duvet and bed sheets were not clean either and so on day 2 we decided to leave the premises after just not having a sharp experience.
Christoph offered a refund for the last night but only if I would offer a 5-star review. That my friends is cutting corners. The sheets and towels may have been clean but does Christoph side with the customer? No. He assumes they are clean, without even checking himself. It seems this is being managed from distance with little personal touch and if you need anything the response won’t be personal but accusatory. Be warned.