This place is in a good location and customer service was engaged and responsive. The key collection and drop off processes were efficient.
However, there were a number of issues with the room, beginning at check in. The main ones are:
-No door number on door - missing
- Broken door lock on door
- Hygene & cleanliness - dirty kitchen items
- Issues with heating and electrics - fuse box tripped out multiple times due to faulty heater.
- Spare space heater provided was missing a foot.
- Skylight with no blind - bright sun streaming in early morning.
- Several electronic parts from other rooms laying about in drawers and cupboards.
- Other concerns
The customer service team accepted these faults and have reassured me that they will take my feedback on board. However, they also said that some of the issues I raised are to be expected for a budget hotel. They offered a 20% discount on a future trip, given the extensive full list of issues observed. The room served its purpose for my stay and looked nice upon first impression, but it is unlikely that I will return.
Also to note, there is also no lift in the building - the room we were in was up several flights of stairs, not great if travelling with lots of bags/cases!