Susan is a really nice and kind person and she took extra care of me. She even fix a dinner a few times for me while I was on my quarantine time and when I had to wait a few days for my grocery to be delivered. Room is warm, cozy and clean with big window and with bathroom next to your room. There's an extra variety of cereal and coffee which I found it really nice. If you want to experience real British home away from home that's exactly place to stay.