Brazen profiteering.
When staying at this address the front door key broke in the lock under normal use. Richard charged us £180.
* We were not provided with a back door key
* We were not provided with the code for the back door key safe.
* Our multiple calls we’re not answered. If they had been we would could have been given the code for the back door.
* We were not given an emergency contact number
* The cleaner passed as we were locked out. She did not know the code for the back door, nor did she have a spare key for the back door.
Because of this the cleaners boyfriend offered to help us get in. He lives a few doors down and it took him 10minutes to drill the lock.
This somehow added up to £180 invoice, much of which was a ‘call out charge’ for walking up the road.