Scotts communication, assistance, people skills and knowledge of Manchester are top notch, he is an asset to AirBnB. The penthouse is amazing, beautiful original features, lots of space, spotlessly clean, wonderfully furnished, and it certainly has the "Wow" factor, with a fabulous bedroom at mezzanine level, with a stylish ensuite and walk in wardrobe, and another bedroom downstairs. It was 32degrees and sunny for the whole of my stay so the balcony got lots of use! I am returning again soon.