This is my first time writing a negative AirBnB review. Rishi was a responsive host, but there were a few major issues I faced in my short 2 night visit.
1 - Self check-in lockbox was not available
I’ve been using Airbnb for countless trips since 2014 and this is the only time I had such a frustrating experience with check in.
I was arriving to Manchester by train late at 11pm.On the listing, Rishi states that guests “self check-in with a lockbox”, so I didn’t think my late arrival time would have any issue. 48 hours before my check in, Rishi asked me when I would arrive and I told him my details. He then told me that he doesn’t use a lockbox but actually uses a KeyNest which closes at 10:30pm. After some discussion, he told me he found another KeyNest at a BP gas station which is open 24 hours. This impacted me in two ways: 1) Rishi charged me £35 for this “last minute request” and 2) The BP station is 10+ minutes drive away from the BnB and the train station, which he also insisted I return the keys to. I paid ~£20 to retrieve/return the keys from the BP gas station.
2 - No lugagge dropoff
The listing states that luggage drop off is offered for guests with late departure. This was not the case when I asked Rishi about it, as he just referred me to get my bags stored at the train station which cost a whole £9 per bag.
3 - No iron
Listing said that an iron is available (I needed this as I was in town to attend an event), but it wasn’t.
4 - No toilet plunger?
Although not specified in the listing, something as basic as a toilet plunger was not available.