The house was nice, clean and comfortable. The property was advertised by TraveNest on Airbnb and once booked we were told to contact the owner directly to arrange check in times etc - off the airbnb platform.
This would have been fine, but the owner of the property then demanded a £250 security deposit, which was not mentioned at all in the original listing, and which I believe is against airbnb’s terms and conditions.
I needed the house so was left with no alternative to pay the deposit, which was returned to me after the stay, but I would certainly advise caution to anyone booking this property as you may also be asked for this same deposit.
Some things that were mentioned on the listing were not available:
No internet connection: there was a router which we could connect to, but there was no internet connection at all.
No TV: there was no tv signal
Through the aerial. There was a skybox, but the subscription had lapsed, and since there was no internet, we couldn’t use Netflix etc.
The communication from TravelNest was good, though and they tried to resolve the situation regarding the deposit, but personally I will be looking to book future airbnb’s where it’s the owner who lists the property and not a third party agency.