Sam was extremely friendly and provided me with all the information I needed to find her place and how to check-in without me having to ask. The description given is accurate and details the place well. Sam was more than happy for us to help ourselves to anything in the kitchen from tea and coffee to breakfast. There were nice little touches in the bedroom such as toiletries were most welcome. Sam's place is close to the airport which is why we booked. We didn't think to pack earplugs but Sam was ontop of this and there were two sets of disposable ones beside the bed which was extremely comfortable.