Dear Airbnb,
As a first time user of Airbnb I would like to express my sincere satisfaction to Mark and the actual booking process through the company.You May share all of this with Mark.
I was pretty nervous to begin with as it was a new way to book accommodation and it was a stay included in my husbands birthday present,so it had to be right.

The process was thorough and the frequency of updates and ability to message my host Mark made it a bit more human an reassuring. One can never be sure about the safety element and risk involved in staying at a virtual strangers flat, but I was reassured it was ok eventually!
Mark was friendly, very helpful and moreover accessible all the way up to the day we arrived. He was such an incredible host and went above and beyond to help us settle in on the afternoon itself.
His recommendations for places to go to eat out were superb- great local knowledge with such a personal touch.
It made our weekend glow with such ease and enjoyment, one to truly remember!
Thank you very much Airbnb & Mark!
Best wishes
Clarissa Gibson
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