I hadn't used Airbnb before and told Charlotte this from the off. Charlotte guided me through the process and was available for every single question I had no matter how simple.
The communication before hand was brilliant with Charlotte responding to questions very promptly. The check in process was seamless and Charlotte was even on the other end of the phone when I was turning the handle the wrong way (sorry Charlotte).
Thanks to Charlotte we had the best time in Manchester. She made us feel so at home and comfortable. Her apartment is absolutely beautiful and cosy, she even left us complimentary wine, crisps and cookies.
We Could not recommend this place enough, our first time using air BnB certainly won't be our last xx