Sadly we couldn't stay here. There were several concerns and a final straw:
1. The description indicates having an entire place to yourself, which we wanted for privacy and security. This is untrue. We were startled when we heard a voice, clearly on the phone, coming from the top of the internal stairs. That no-one came to introduce themselves and explain their presence when they must have heard us coming in (late afternoon), did nothing to reassure us.
2. The 'sitting room' is an illegally converted garage with no windows. Not an appealing space at all.
3. When we returned later that night, we found completely inadequate bed linen on the small sagging double bed. There was a bottom sheet with sweaty velour/fake fur coverlets. No top sheet.
There was no bed linen in any cupboards.
We texted and called the numbers supplied and were told the "daughter would come". A few minutes later a teenager/young woman appeared from upstairs, in her bathrobe, and said she had nothing to offer and that "this is the way it always is".
We found it impossible to believe that the heavy fake fur coverlets, (hopeless in 21C temperatures), would be getting properly washed between paying guests.
When I asked for bed linen for the sofa bed, (given the small saggy double bed), there was none available.
We were in the area on business just after we'd been advised not to travel there due to Covid spikes unless absolutely necessary.
To be offered this poor standard of a very basic expectation, i.e. proper bedding in an Airbnb was quite shocking and one we have never experienced.
For work reasons, my husband and I are very experienced travellers, happy to accept a range of standards in places like rural India, Vietnam, Iran, etc. as long as we know what to expect, as long as descriptions are honest, as long as we can make an accurately informed choice, as long as we know what we're paying for.
I've spoken with Melody and messaged her, without anger but with huge disappointment as described here, and firm advice on rectifying it. I asked for a refund of the two nights we were booked in and couldn't use. (£90+) It cost us over £100 to find alternative hotel accommodation at 10.30 pm. (I had already had to cancel an earlier third night at short notice but accepted the £ loss of that was mine, so she had three nights of payment from me in total.)
After one telephone call, Melody has not responded to my messages and requests for a refund. If she had I would have felt able to write a review which included the indication of someone who is prepared to listen to feedback and address the very very BASIC expectations of honesty, trust and adequate hygienic bed linen.
This is the first time in years of Airbnb use that we have had to leave and ask for a refund and write such a review.
I'm truly disappointed, and frankly feel like I've been taken for a mug!