Cleanliness- The flat was absolutely filthy. To start with, the bed sheets were covered in stains and hairs. The bedding was so dirty and old that we all felt it necessary to sleep fully clothed. There was dust absolutely everywhere, including thick cobwebs on furnishings and walls. Of course, it’s only natural that some dust falls in certain places and it can be easy to miss a small web, however, it was evident that both the dust and cobwebs had been there for some time and there had been no attempts to clean. Furthermore, both the floors and walls were very dirty, to the point where, when we walked across the floor with bare feet, there would be a large amount of dirt stuck to the bottom of your feet. Therefore, everyone had to walk around with shoes on. The bathroom was also filthy. The bath itself had dirt and several hairs in it. There were also slugs in the bath, which is quite frankly disgusting. The toilet had a build up of dirt around the tank, and it didn’t actually flush properly.
Accommodation- There were also issues with the accommodation itself (so the building in which the flat was situated in). There was a strong stench of drugs from the moment we arrived, to the moment we left, to the point in which we all had a headache from how strong it was. Unfortunately, when all you can smell in a building is drugs, it does make you feel very unsafe staying there. The building in general is very run down and cruddy. During the very little time we spent there, we felt incredibly on edge and did not feel we could leave any of our belongings there if we went out.
Overall- Given the price we paid for this stay, we feel the experience we had was simply unacceptable to say the least. When we pay for accommodation, we expect a basic level of cleanliness and safety, which is not what we had. We also feel the photos used to advertise the property were incredibly misleading and certainly do not show the true nature of the accommodation. Prior to our stay, we were asked whether we would like to stay in a “better” apartment, to which we said yes. If this apartment was considered the better of the two, then I would hate to see the other one. This apartment is completely substandard and is simply not in an acceptable state. We truly feel we have been completely misled and for want of a better phrase, totally “ripped off” considering the money we have paid.
We attempted to contact the Host about our concerns but they have chosen not to reply so have instead had to seek help from Airbnb help centre.