Alan and Sharon were wonderful hosts and very quick to respond to any complaints or concerns we might have had. The hot water wasn't working after the first day, and they made sure to help us get it fixed within 24 hours! The apartment was also very convenient and comfortable. It is within 5 minutes walk of a very large Tesco, and you can get several buses to the city centre from the street in front of the apartment, as well as the Metro or the train (10 minutes to the city centre!). We didn't find noise a problem at all. The weekly light clean was really helpful, as we were staying there for a full month. The apartment was a little hot in peak summer, and could have been slightly cleaner when we arrived (there was a strong smell of curry when we arrived which lingered for a few days, a bit of vegetable in the sink, and I found hair on my pillow), but these were really minor complaints in what was otherwise a very comfortable stay.