My friend and I booked to stay at another property managed by Karnjit in late October 2021, for the weekend of 17 - 19 Dec. However, 15 minutes before check-in, I was advised that we would need to be relocated to another property (this one), and is actually an upgrade from the one we had originally booked. It is to be noted that: (1) we were not told why we needed to be relocated; and (2) we never afforded the opportunity to see the original property.
Upon check in, it was apparent that the property had been “cleaned” in a rush; (1) there were “short and curlys” in the bathtub; (2) floor was sticky; (3) tables were musty; (4) fridge still had (opened) water bottles in from the previous residents; and (5) there was a strong smell of cannabis.
I had conveyed my concerns to Karnjit and sent pictures to support what we had seen. Karnjit took some time to get back to us as she said she needed to get in touch with her cleaners.
After some time, we were offered the following: (1) to cancel our stay and we wouldnt be charged; or (2) to clean the property ourselves.
No consideration was given for the fact that we had plans / reservations that evening, and physically did not have the time to search for another place to stay for the weekend. Nor for the fact that the property that we had originally booked was a fraction of the price compared to staying in a hotel in the city for the weekend, especially so close to Christmas. We had no choice but to stay in the second property.
We had also paid a cleaning fee to Karnjit, but the property clearly was not clean. Also, a video would not have picked up how sticky the floor was or the smell of cannabis.
We had sought compensation from Karnjit for the inconvenience but were told that she was satisfied with the solutions she offered us, and that the second property was an “upgrade” from the original property. Again, we were never afforded the opportunity to see the original property.
Overall, we would not recommend booking with Karnjit; these apartments are average and are not cleaned to a decent standard, despite being told otherwise.