Ripped off and misled under false pretences
They are refusing to return any of my £250 deposit and have provided no evidence as to why.
Whats worse is they only asked for the deposit after i had booked and only gave us 3 days notice to pay the deposit to secure the home. we needed a place and weren’t planning on spending much time in the flat so we had no issue.
However the host has violated the air bnbs terms of service in asking and securing the deposit from me through a bank transfer rather than through the air bnb app.
Standard procedure is to pay through the app to have air bnb protect the guest when a dispute arrises. Had i of known it was a violation of air bnbs terms of service i would never have agreed to transfer if i didnt think i could trust one of Air bnbs hosts.
The host is claiming we have damaged the bed sheets (which i accepted and proposed £50 for replacements and the hassle) as my friend had a cut on his leg that he was unaware of. Even if they proposed a reasonable £100 off the security deposit, i would have been happy to cop, but they offered no alternative other than “no part refunds”
They are also claiming there was blood on the carpet, graffiti on the walls and damage to the wardrobe all of which is not true. We have asked twice to provide any evidence, yet we still have not seen anything and its been 5 days.
Its a shame because the flat is actually quite nice and in a good spot.