What a nightmare experience! I've never had such unpleasant interaction with the host and I'm very well travelled!
I can't comment on the situation within the house because I never went there .
A week before my trip I got very ill so I tried cancelling. The host wouldn't hear it and wouldn't return my money. The support wasn't helpful whatsoever
When we got closer to date I started being really anxious about staying with this person His communication was dry and abrupt, the most unfriendly service I've experienced. Despite me being poorly I still went ahead ad I didn't want to lose money
When I was en route I confirmed my stay and I didn't receive any response. I got severe anxiety thinking I'll be stranded in the middle of the night and nowhere to sleep! Absolute nightmare
again, customer support was useless and did absolutely nothing to help
then I reached out again as my flight was announced delayed and I communicated that forward. No basic human interaction from the host except from: I'll issue you a bill for £40 for late check-in. What???
At that point I was overwhelmed, anxious and did not feel SAFE to go to that place whatsoever! What's going to be next?? Charge me for the use of the fridge??
It is completely my own mistake for not reading the house rules when booking. I won't make that mistake ever again. But everything else could be a much nicer experience and I would've continued to have a calm journey.
This host should not be running Airbnb with the conditions he's put on the House rules! He's clearly there to be ripping people off at every opportunity he's got!
As a woman travelling alone, I never felt as unsafe and anxious as I did with the experience with this host and no support from Airbnb.
A disgrace