The flat was easy to find & to check in, & Tiffany was very quick to respond to a query I had about the wifi. The accomodation was very comfortable, had everything we needed, & was extremely well located for an event I was taking part in at Victoria Baths. I had read the reviews about the condition of the building the flat is in & the area outside, & whilst they are quite accurate the flat itself was clean & spacious, & we found the other residents of the building to be cheerful, welcoming & we felt safe & comfortable there.