When we were arrived we were all extremely shocked by the state of our room on the top floor, There were carpet moths eating away at the floor, Stained bedding and very dirty walls, which led to 3 of us having to squeeze into one of your room as we did not feel safe enough to sleep in here.
The room we all squeezed into was also very shocking, we had a broken, unsafe plug socket on the wall, mouldy food underneath one of the beds & the shared bathroom was so dirty we didn’t even want to use the facilities.
As guests we don’t expect a lot, but what we do need is a clean room that we feel comfortable to sleep in. All in all we paid £172 for this! That is not cheap enough to justify what we went through.
A little bit of feedback from us, is to put some up to date pictures on your advertisements so people are not left feeling as disappointed as we were! And to make some serious health and safety improvements.