This place was very clean and stylish. The staff were incredibly friendly and very helpful. However, we had come across a few issues during our stay.
1. The bedroom had no window, so there’s no natural light. We like to have a window open, the staff provided us with a fan for the bedroom and we kept the bedroom door open so we didn’t wake up in pitch black.
2. The hotel car park you have to buzz in each time to park your car so they can lift the barrier. This means if no one is at reception, you can’t park or will have to wait till you get a response. We tried to call the number provided but couldn’t get through. We ended up having to leave the car to walk round and ask reception to open the car park barrier.
3. Our groceries/shopping were mistaken for rubbish which then got thrown away. The staff were very helpful in replacing what was lost (even went to the shop for us!) but of course not everything can be replaced like for like. We originally thought we just lost some spices, turns out some of our toiletries were also accidentally tossed away too!
4. Our TVs did not work the first night. We checked in very late, so ended up leaving it till the morning to be fixed. They were fixed promptly when we brought this up but it was a little annoying the first night.
As you can see, the staff were very prompt and helpful when it came to trying to resolve these issues. However, it put a downer on our weekend.