This flat is run by an agency, not an actual host, so getting in contact with anyone is near impossible. This is not ideal when they tell the people meeting you with the keys the wrong check in time. This happened to me and i was stood outside the building in the rain on my own for 40 minutes waiting to be given the keys. When i rang the number they provided there was no answer as it goes to a call centre. The flat should not be listed as sleeping 4 people as the sofa bed was broken and we had to go out and buy an air bedding and bedding as we were not provided with enough for all 4 of us. The flat was not clean in the slightest, there was disposable masks laid on the floor in the bedroom, the cutlery and plates all had food all over them, the flat had not been hovered at all and there was questionable stains on the tiles in the bathroom and the lid of the toilet. The boiler also did not work even when the reset and boost buttons were pressed and when i rang up about it, the host wanted to charge me £100 maintenance call out fee to fix it. This resulted in cold showers for all of us the whole stay. I have rang up to lodge complaints 3 times now and no one has gotten back to me yet, i feel like they are just brushing it off in hopes i will forget. We also noticed in the apartment building that the terms of the lease do not allow flats to be listed on air b&b. NOT WORTH THE MONEY AT ALL DO NOT STAY HERE.