Bev was friendly and very helpful, full of any info you need for getting about or the local area. The flat was a perfect home from home, with lovely welcome pack and loads of other small things that you think would be great but you don't usually get. Also a great location close to the town centre and public transport into Manchester City. We stayed in December so very cold weather but the flat was very warm and cosy, and had extra heaters and blankets if needed.