We had a lovely stay at Tom's place. On arrival, we found that the place had not been cleaned. I called Tom and he was immediately responsive. He apologized profusely and told us to go out for dinner while the place was cleaned. His lovely cleaners appeared immediately, and Tom paid for our dinner. The place is very roomy, and had a dishwasher and a washer and dryer, which was great as I was there with my child on a 5 day trip. It was unseasonably humid for Manchester, and Tom provided a fan, which was great. Fabulous customer service, a well equipped apartment in a central location, all in all it was excellent all round. Recommended.