Helen was very helpful with check in arrangements. Her VERY comprehensive guide was excellent for the visitor to Manchester. I was there for a conference so didn't need to take advantage of it but I couldn't see anything missing. I didn't take much advantage of breakfast either but did try the granola on the basis of reviews and it was scrummy. There was a good selection for more hungry visitors. Her standards of hygiene were exemplary. The bed was comfortable. The location excellent. I was very happy with my stay.