The Home was close to what was advertised which was good but it wasn’t as clean as it could of been, there were some food stains on the bedside table in the upstairs single beds room, there was dirty cutlery and some hair in the sink in the bathroom. Also the boiler needed serviced so when we arrived there was no heating or hot water. I got through to someone the following day and they were not as polite as a customer service representative should of been! I was told to follow a YouTube tutorial made by the company and it said in the video if I wasn’t comfortable doing the gas pressure on the boiler I could request someone to come fix it from the company. I was met with a “well it’s a five minute job can’t you just do it” and then I pushed the fact I was uncomfortable operating a gas appliance and then was met with “it’s a Friday I highly doubt we will be able to get someone out to fix it”. This should of been checked before we checked in, we were freezing for the first day and a half!! Also the key collection was a bit out of the way and a bit of a hassle having to collect and drop keys to another area, a key safe or a more local store would be better. Other than that the home was in a good area and looked like the images.