PROSPECTIVE CUSTOMERS BEWARE!!!
The first thing to take note of is that the person I shall be referring to as the "Host" is not Kevin, but rather the co-Host. This Host was the management of the apartment building. I have never even talked to Kevin so all the complaints and comments here are directed to the building management.
Booking this place was one of the biggest mistakes that I've done while traveling. My family and I booked this area with the expectations that it would have been an excellent place to stay due to its numerous amenities and quite expensive price. Unfortunately, our expectations were not met.
Firstly, the check-in process involved a total of walking 0.3 miles to a KeyNest store and then another 0.3 miles going back. Though this may only be a small distance to travel, walking with luggage makes it a much more burdensome experience. But that on its own was tolerable.
What was unacceptable, however, was the fact that the apartment had not been cleaned when we checked in. This was made rather obvious by the fact that there were bins full of rubbish, dirty bathrooms (e.g. urine on the toilet bowls, the footprints of the previous tenants? still fresh on the floor, etc.), dirty towels thrown haphazardly in the closet, a dirty kitchen sink, and a kettle with used teabags found inside. Not only that, the clothes iron described in the amenities was leaking water (although that was the least of our concerns).
We contacted the Host regarding this and they offered to have the apartment cleaned the following day. Although we tried to find a different place to stay when told this (as we didn't want to sleep in a dirty apartment), there was no available place that we could reasonably go to at that time of the night (e.g. they were on the other side of the city and we were carrying heavy luggage with us) so we had to stay the night in what was essentially a dirty and unsanitary environment. When we woke up, we felt itchy and noticed some red spots on our body (not entirely sure if that was from the apartment but it certainly wasn't there beforehand) and decided that enough was enough and that we could not stay in this place any longer. As such, we cancelled our booking and left the area as soon as we were dressed.
But that was not the end of our ordeal. Although the Host agreed to refund the cleaning fee, they charged us a total of approximately £ 721 even though the nightly fee was only £221. This was in spite of the fact that we only stayed in that dirty apartment for one night. After reviewing the cancellation policy which stated that we did still have to pay for the price of 2 nights, our total fee was still way more than what should have been charged to us and so we requested a refund. But here's the kicker. Although we clearly cited the receipts from Airbnb that stated that the price of stay per night was static, the Host had the gall to say that the charge for our second day was actually £500 (something which was more than double the £221 that was initially agreed upon). So not only did we pay the price for an expensive "luxury" apartment, we also had to deal with a filthy environment and are now currently in contention with a greedy company that is trying to claim more money from us than is due.
So, prospective tenants, beware...