Overall I was very disappointed with my stay at Casa Jungle as there were several issues.
The WIFI was down the entire time which meant both the internet and TVs (cinema room) were not usable for the entire stay.
On arrival we were met with a damp smell in the communal area. On our last day we noticed that one of the first floor showers can easily overflow with normal use and as a result can flood the other bathroom below. We even noticed some water coming through one of the light fittings.
The hot tub I felt was misleading in the images. It looks like it's a legitimate hot tub you would find in a spa, when in fact it's just an inflatable tub. To set it up required access into the actual wall cavity (you can see the outline of this to the right in the photo) where you have to pull out a loose hose connected directly to the hot water mains to ‘top up’ the hot water. Even with the sketchy setup we were not able to get the tub warm at all during our stay which was a shame as it was one of the main reasons we chose to stay here.
One of the single beds was broken which made it uncomfortable for one of us to sleep.
Canolic was the point of contact we had at the actual accommodation, they were pleasant and prompt to respond whilst we were staying. So it was odd when at the end of our stay I sent them a message outlining our issues with the flat and was just ignored.
I eventually logged a refund negotiation with Jody as I felt the standards should be much higher for the amount of money it costs. It was unfortunate that Jody was not at all willing to take on the issues in a constructive way and made it clear no further conversation was going to happen. Jody said storm Eunice was to blame for the WIFI being down when the storm wasn’t until the following week after our stay. There was no effort on their side to actually talk and work out some resolve. For the amount of money they’re asking for, its very poor customer service and the expectations were not met. In its current state I find it difficult to recommend this accommodation, however it has potential to be a great stay.