Prior to staying at the chalet we got off on the wrong foot, due to the number of guests booked.
Typically when I have used AirBnB in the past through my wife’s account we have always booked the place and not booked according to the number of guests. Minh wasn’t happy about this, so we changed the booking to two guest as requested by Minh for which he received an additional £70. We hoped that moving forward there would be no issues as he received more money, however this was not the case.
On arrival Minh was extremely unfriendly. We arrived late due to travelling from far and had informed Minh of this. The house is located on a steep, windy path and despite the big gates it can be easily missed especially at night. We called Minh for parking guidance and had said we were 20yards from the property, instead of supporting us and saying where to come to, he insisted we read an email that he sent us. After a bit of back and forth he finally told us where to come too. It is an extremely steep hill to get up to just FYI especially for those who may be nervous drivers. When we finally parked up, Minh didn’t really acknowledge us or even say hello. My wife said hello and he just ignored her, so it felt awkward.
In the description it does not mention dogs, after he handed us the keys to the chalet he informed us of having big dogs, which we aren’t keen on. Minh did take this into consideration and was respectful about keeping them away.
The chalet itself was very clean, however the TV doesn’t work to which he stated “you’re not here to watch that anyway” yet we paid to have access to a TV too. Looking back at previous reviews, this has been mentioned but clearly not dealt with. We had to work one of the days we were there, unfortunately the WiFi signal is also not great, especially in the living room, which makes it difficult to work from there, for those who are working from home. Furthermore the Chalet has very dim lighting during daylight, which is also a downfall for working from home, video calls etc.
Another thing not mentioned in the description is that the bathroom is not actually separate from the bedroom, there is push door which doesn’t cover the ceiling or the floor, so you can hear everything in the bathroom, which is not ideal.
There were peacocks, goose and hens running around in the garden which was nice to see.
Overall, due to the attitude of Minh the experience was a let down, as we felt uncomfortable for the rest of the trip. Minh had a good opportunity to be friendly on arrival, welcome us as guests and ensure we feel comfortable. Even during checkout Minh could clearly see we were organising our belongings (ready to leave) he tried to open the door without knocking and kept telling us we need to leave, this was at 11am, we told him that we clearly are leaving and we need a minute to carry our stuff out at which point Minh went back into his property and did not even come out to say bye / thank you for staying…… overall would not stay again.