I think it is appalling how my family and I were treated throughout our planned stay. We were stranded in a foreign city, in a foreign country for hours, with little to no communication. With us having to find alternative accommodation after 4.5 hours of being able to get keys or access the property we paid for in any way. I would not recommend due to their failure to provide accommodation, their unwillingness to respond and would actively deter anyone from staying if this is how you will be treated.