Joy was a lovely host and very good at answering the questions we had. It is listed as having free parking which is incorrect but there is parking at the tram opposite for £6.50 for the day which was fine. The room was clean and tidy. The toilet needs fixing as only one of us had the skill to stop it flushing repeatedly. The location is great for the city centre. We chose to walk in which is about 15 minutes but the tram is right outside.