Really unimpressed with this apartment/company. The apartment is advertised as a luxurious however, I cannot agree with this. Initially had a struggle receiving the keys as we were given an invalid code. Poor communication with the company who were not helpful with this issue and they were unable to keep us updated on the case, was promised a call back which was never received. Was told ‘to ask someone nearby’ by the telephone operator when we asked how to access the car park as the instructions on the handover was not clear. The apartment was filthy. Stains on the pillows and sofas, big rips in the side of the sofa, dust and dirt on the skirting boards, dirty walls, filthy oven, mouldy food left in the cupboards from previous guests, someone else’s washing left in the washing machine. The apartment has a lot of potential but was really let down by the communication and the cleanliness which is surprising considering we had to pay £60 for a cleaning fee. Unfortunately we had to report these issues to the company when we arrived but still have not received a response to this. It did not make us feel cared for or appreciated as paying customers. The only positive thing about the apartment was the location. We will not be returning in the future.