We recently stayed at this apartment during our weekend getaway to Manchester and we wouldn’t stay again or recommend it.
On arrival (at 3pm, check in time) the lockbox with the key inside was empty. We, therefore contacted our host who informed us the cleaner was still inside cleaning, we waited 30 minutes outside the apartment block for the cleaner to finish. Who then finished cleaning and exited the building via another exit putting the key back without telling us.
We did not receive a welcome manual on arrival, we have stayed in many Airbnb’s and have always received a welcome manual with some details on the apartment and local area. This would have come in handy with our next points.
•	During our stay we tried to locate the hairdryer (which is advertised on their booking page as an amenity) which couldn’t be found, we contacted our host tell them that it couldn’t be located and the response we got was ‘It should be there’ … which is not helpful.
•	The hot water is heated via the boiler which should last all day … which we found out once it was gone! It only lasted 2/4 showers. We contacted our host to advise us what to do which we were told we needed to press the boost button and wait for more hot water, who also assumed we took baths which wasn’t quite the case.
The flat’s cleanliness seriously lacked!
•	The whole apartment needs some serious TLC! The wooden floors were scratched and marked.
•	The carpets in the living room need to be binned because lots of food, hair and dirt was trapped inside them as they were long shaggy haired rugs. The carpets in both bedrooms need a deep clean, they were both a dirty beige colour.
•	A fresh coat of paint on the walls wouldn’t go a miss.
•	Different sorts of hair were found all over the apartment from the sofa, pillows, sinks and wardrobes.
•	The sofa is a white material which was covered in stains! From drinks to food, this is cleverly disguised in the adverts photos by a blanket!
•	Balcony windows hadn’t been cleaned .. inside or out.
•	The oven: The hobs have been marked by previous saucepans(which wouldn’t budge even after being cleaned several times by us) and were overall very greasy. The inside has clearly never been cleaned out before there were lots of thick layers of dirt. The oven trays were disgusting and had also never been cleaned before.
•	Draws in the freezer were broken and were hard to pull out.
Overall, this apartment came across as never having met a cleaner before with only the beds appearing to have been changed and made. It is unfortunate that this apartment hasn’t been maintained as it is in the perfect location for a trip to Manchester.