Eric and Svetlana did a great job of making me feel welcome and providing all the information necessary. As the apartment has a separate entrance from the main house, this is a great accomplishment. I didn't see much of them, but Eric checked in on me, and Svetlana kept in contact electronically. I was out much of the time, and the flat was a great little place to come back to. It was well-kitted out with everything one could need for a home away from home.