A real shame. Nice apartment in a decent location. On the first night the radiator didn't work in the room which meant the apartment was freezing, and as this was our first trip away with our newborn it meant no sleep due to the cold and feeling exhausted the following day. The owner will come on here and say 'we upgraded you the following day as the radiator was broken and refunded you 30% of the first night's stay.' basically for no sleep and a freezing room they refunded £26, so a crap nights sleep is worth £26 - don't think so. they're missing the point completely by saying they upgraded us to a bigger room, we didn't need a bigger room, we just wanted proper recompense for 1 bad night out of 2. unlike most airbnbs this is a corporate company with a number of apartments so 1 unhappy customer makes no difference to them.