Wow where to start.. I’ve stayed in a lot of apartments in and around Manchester but this was just awful!
I arrived with my family where mark was already waiting to check us in. He explained if the code didn’t work for the main door then the key which was left would. My initial thought was that it looked a lot smaller than advertised but was overall quite happy with the appearance as a whole.
Things like marks and scratches on most of the walls didn’t really bother me. But the longer we were there the more I noticed. The bedding upstairs had large tares in them. Most of the kitchen wear hadn’t been washed from previous guest. But still, things I was willing to look past.
There was no hot water. None to wash our hands, none to bathe my children and none to wash up the cutlery we had used properly. When hygiene is at an all time must during these covid times. You’d expect something so necessary to be in full working order.
As explained. The code didn’t work to the main door but neither did the key provided. After struggling for 20minutes to get in to the building. My partner had to drag our 2 children out of the apartment with him to let me in. Being alone in what felt like an unsafe area and not being able to access the building you have paid a lot of money to stay in,
made me feel so uncomfortable and if I’m honest, pretty scared. I read previous reviews about the location feeling unsafe. But thinking I wouldn’t have any problems gaining access to the apartment. I didn’t think that’d apply to me. I was wrong.
One of the single beds upstairs actually fully on collapsed whilst my 5yr old was getting in to bed! Literally the bed frame had come apart and all of the slats underneath had fallen out. My partner obviously did what he could to fit the bed back together but on closer
Inspection he found the bolts on the top right side were totally loose and literally just placed in to the holes.
If you’re looking for a party gaff. This is definitely for you! From 9:00pm until 5:00am! Music blaring. Blaring so loud you could feel the vibrations in our own apartment. Shouting. Banging. The lights in the main corridor constantly coming on throughout the night. The main door banging until the early hours. It was actually horrendous. My youngest is only
2 and she was so unsettled. I spent most of the night trying to console her. She was so upset. She kept asking me to make the shouting stop and I just couldn’t. She isn’t use to noise like that and booking somewhere I assumed was family friendly as I made pillo rooms aware I would be staying with my 2 young children. You just don’t expect it and she shouldn’t have had to deal with that. She ended up staying in the main bed down stairs with me and my partner which worked out quite well considering one of the beds upstairs had previously fallen apart!
We left earlier than the asked check out time. My eldest literally woke up and asked to leave. Coming out in to the corridor you could instantly smell cigarette smoke and stale alcohol. Alcohol had been spilt pretty much throughout the whole corridor.. my daughter went to hold on to the banister whilst walking down the stairs and slipped! The top of the banister had been pulled out of the wall and bits of plaster was splattered all over the stairs. She’s quite lucky she didn’t hurt herself.
I messaged pillo rooms as soon as I arrived back home telling them about my experience. I totally understand and don’t doubt that if I had made them aware of the cleaning issues it would’ve been resolved. But they were all things I was willing to look past at the start of our stay. I wish I would’ve complained earlier about the noise but I literally spent most of the night trying to settle my daughters and making sure my family got at least some sleep. By the time I had done that. I just wanted to get some sleep myself. Plus my partner was worried that I’d make ourselves targets if we were to ‘grass’ on them.
Pillo rooms went on to tell me that their security guard, Gary had done his checks at 11:00pm and 4:00am and reported no noise. I think I was in my right when I suggested that they hire a more profession, experienced security guard as I was and still am in utter disbelief that Gary found nothing to report. I also urged them to go and check the building to see for themselves. My biggest regret is not getting any evidence of any of this. Pillo Rooms offered me a discount for a future stay if I was to write a positive review. I will 100000% never stay with pillo rooms again and to be honest after such an awful experience, I wouldn’t even wish for anyone to spend that sort of money and have a night like we did. I just wanted a nice night with my family after such a rubbish year. I ended up requesting a refund but have been ignored by pillo rooms. I strongly advise not staying here with young children.