This is a warning to anyone thinking of renting this property: do not! Avoid like the plague.
Basically there was no sheet on the bed, no duvet cover, no pillow cases and no towels. I notified Nicky's management team about an hour after arriving (7pm) - noting that I would have to find alternative accommodation then a couple of hours later I got a message saying they were on the case. Then at 11.15pm I was asked if i wanted them to send the missing bedding and towels and I answered "yes please". At 0.42 am I messaged them again as I was desperate to go to bed for the early start at a conference I had the next day - and at that point they said that it would take more than an hour. So I explained that it had already been much more than an hour. They would not admit that they hadn't sent someone straight away when I told them to. But then after I messaged them a couple more times they eventually admitted at 2.30am that they couldn't send anyone (and that of course no-one had ever been on the way in the first place). This was now far too late to try and get other accommodation so I had to sleep on the bed with no sheets and with yellow staining in the middle of the unsheeted bed. I then missed the start of the conference - partly as I was so tired and also because I wanted to get the towels so I could have a shower. There is so much more detail to say - so for eg I called them at 8.47am to try and get them to finally deliver the bedding and towels and they said they would call back in 10 mins which they never did so I called back at 9.44am. In the end they said they could only get the stuff to me by 1pm - so I went to the conference having not been able to shower and with hardly any sleep. They offered to refund half the cleaning fee!! So at least they had a sense of humour. During the period of lying from the host's management team I was in contact with airbnb customer support and they said that even though they had given the host 8 hours to fix the situation and the host had taken over 16 hours the maximum they could force the host to refund me was for 50% of one night. I could not believe that given the situation the host/ host management team would not give more than this derisory amount. But they stuck to that - and did not even refund the half of the cleaning fee. Airbnb support were appalled at the behaviour of the host management firm and agreed to top up the refund with half the night's rate as well (in an airbnb voucher). If the host management had been truthful from the start then I would have checked into fit for purpose accomodation instead. There are other twists and turns to the story (mainly repeated lies and failure to fix things, me sending them pictures of the cupboards they thought spare sheets and towels should have been in that were not etc), but I will stop there. Just final plea to anyone thinking of booking this place: do not do it. They are totally unprofessional and will not try to put things right if they go wrong or attempt to make appropriate compensation. I am a host myself and I still cannot believe that anyone would allow the above to have happened.