For context, this is my first bad experience on air bnb and the only non 5 star review I've given, so whatever retaliation the hosts give me in response to this or in reviewing me, is because they are incapable of accepting that there were some issues on their part and they could've dealt with things better.
If you stay here you can expect a really pretty home with some fun features like the lighting, and nice gestures like complementary breakfast. However you will also receive accusations on your character with name calling like grifter for requesting a refund because the bedroom heating wasn't functional, and being asked to give personal details like the company you work for.
Hopefully the heating is fixed by now so you won't have to sleep on a mattress in the front room like one of our guests, but again, supposedly that was our fault for not telling the hosts because apparently there is a sofa bed for you to sleep on instead of the bed you actually paid for.
If you speak to Grace you may have a pleasant experience, in fact if I had only dealt with her, I would've forgiven that whole terrible first night but if you have the misfortune of getting Daniel, get ready for rudeness and false accusations, but in his words that's just him being "Frank".
Aside from all that, it's a nice house that I would never recommend anyone to stay in based on my experience. Also, study their manual from cover to cover, as it WILL be used against you, despite having conflicting information in there regarding the checkout time.
Finally. The host tried to put a refund through which even got raised to airbnb after I rejected it. Airbnb reviewed and have clearly stated they have no case and rejected their refund request.