We got to the accommodation on Thursday at 3pm as that’s when check in was. At 1:30pm we missed a call from the concierge and then we had another call at 2:30pm to make us aware that cleaners may be in the property when we show up (which we were fine with)…and then at 3pm as we arrive at the property we were made aware that cleaners hadn’t been in the property yet and we were asked to check the house. As we entered the house it had a horrendous smell and there was mess everywhere. The bed sheets had stained on, there was bags of rubbish in the kitchen, kids toys on the floor, crumbs in beds and drawers. After speaking to the concierge they couldn’t guarantee us a cleaner showing up at all on the day that we arrived (Thursday). We waited until 5pm and we had to continue to call the concierge for an update on any cleaners showing up. We went back to the property and the house finally had a cleaner in it at 5:30pm. We had to then stay out of the property until the cleaner had finished. In the morning of Friday we turned the lights on and realised none of the lights worked in the house and the hot water didn’t either. We called the concierge and they said we had to wait in for the maintenance that was arriving at 3:30pm/4:00pm obvsiouly this really affected our trip because two days we had to wait for cleaners and maintenance at the property. Overall this really disappointed me as a customer & I won’t be returning.