Unfortunately we had a mixup with Outlook and they manually put us in the wrong unit (despite booking the right one on Airbnb.) When we arrived, there were less beds than the Airbnb listing promised and showed in pictures, notably 2 beds (one queen and one twin) but we were 4 people. When we contacted Outlook immediately, we were told that there were no other units available and we had been moved by them to this one because they had double booked the *actual* unit we had booked. (Again, we paid for this unit on Airbnb and they had just moved us to a different one without any notice or permission.)
We had a 77 year old traveling with us and we were told by Outlook he could sleep on the couch. They've promised us a full refund, so now waiting on that.