Cleanliness	3
Adequate – but could be better – dirty linen piled up in cupboard, no sink plug for kitchen and push-plug for bathroom sink not working/missing.
Accuracy	3
Accurate photos but description needs review – Accessibility poor as 70 stairs with no lift; claims 1.5 bathrooms; no obvious secure parking; building poorly maintained with poor access security and broken fire door closure on 3rd floor; etc
Communication	4
Abukar was pleasant and responded to one of our problems promptly. Couldn’t work out how to use the wifi.
Location	5
Excellent location for easy access to Salford and Central Manchester.
Check-in	2
Finding the location a bit tricky – but good enough to find on-street parking. Would be helpful to have welcome pack giving inventory, arrangements for disposing of rubbish, etc.
Value	5
Although this apartment has several problems, it still represents good value for money.