We booked for two adults and two children on the basis it said a double and twin room. When I went to check in online two days before it said for a “family of three”. I queried it but did not get a response for a couple of days so did panic. When I did get a response I was told there would be an extra bed. An extra bed was put in but left downstairs - not ideal! My husband then had to carry it up and put it in the smaller bedroom. We also paid for early check in. Despite getting there for 2pm, it was not ready until 4.30. The apartment generally was good and spacious- the bed was extremely uncomfortable. It is two singles together with a mattress topper. It dips hugely in the middle making it very uncomfortable. One thing to shout out about though is the staff. Very apologetic, offer to refund early check in fee and provided two free drinks to my husband while he was waiting. They also gave us free breakfast and were grateful for the acknowledgment of the poor service.