Was ignored for days before the visit about questions from the confusing essay of how to enter the apartment which contained 5 access codes to different gates and only labelled as 'TBC' because apparently I was going to receive them on the day when in fact 2 hours before I was about to set off, I messaged one last time if the host could urgently come back to my missed calls and messages on what the codes where but was instead given an instant message back saying they are speaking with Airbnb about a problem to which I received a call from Airbnb saying the host was unable to accommodate me! Couldn't believe it and if it wasn't for the generosity of Airbnb themselves the entire trip would'd been cancelled. was very disheartened from the experience and will not be rebooking again!