I don’t like to leave a bad review but I think potential guests need to know that our group was locked out at 3am in the rain with no way in and no way of contacting apartment. The front door to the building is lockable from the inside, and one of the other flats must have forgotten to keep it unlocked. Something really needs to be done about this as it’s really unsafe, and despite Pillo rooms leaving a message on the door to remind everyone to not lock the inside bolt, humans are forgetful and I doubt we are the first people who have had to deal with this. Despite trying several times to messaged and ring Pillo rooms, we had NO response until the morning after, with the phone number they provided not ringing at all! We were eventually given a 20% refund on the one night (after having to chase up the refund) but it’s not really the money that’s important here. It’s such an unsafe situation to be put in, and took us around an hour to eventually be let into the building through persistently having to ring and knock to alert the guests in the other flats of our situation, luckily managing to be let in after nearly an hour. This isn’t fair on the other guests as we didn’t want to disturb them but we really had no choice. More than anything it is not fair on us as paying to stay somewhere the least you should expect is to be able to definitely get back into your apartment, and not be locked out at 3am in a city you don’t know in an area that does not feel safe.
The apartment was as advertised, nice and clean and spacious. The location was in the middle of an industrial style area which I didn’t realise and felt a little out of the way.
After a lot of messages back and forth trying to arrange a check in time (as the three of us were arriving separately) we were then told a key safe check in could be arranged and a code provided to let us in the front door and access the door to the apartment. It would be helpful if this was suggested as an option sooner or during booking.