Mohd and Serena are always available; very easy to reach. Place is very clean. I would have given them a 5 if these were the only considerations.
I stayed out in the cold trying to get in. it has safety features totally alien to a 62 y/o lady. another guest let me in. My big issue is the heater. for 2 nights, it was like a jackhammer in my head. the noise disappeared when I was about to checkout the following day. the thermostat was removed and therefore I cannot control the heat. it was set at low temp that I felt cold at night. I checked out as early as 6AM thinking that the bus station will provide more warmth.
not a complaint but just a suggestion, the room is very bare. no mirror, no trash can, etc. you've got to use the ones in the shared bathroom. this is challenged when you want to put on makeup and someone is in there.