Thank you! We had a lovely time, although we did not meet Caroline we were still greeted and taken up to our room. This was very helpful as a few of our questions were answered. The room it's self was a lot bigger than expected with a large bed, and a big tv. Little things like the kettle and box of muffins were also very lovely! Manchester was so much fun! It's a great city and so I had a great birthday weekend! Thanks again. Susie