Sian and her partner are very accommodating guests, the property looks as pictured and it's quite cosy with good heating. The area was also really nice, right next to the tram with loads of bars and great cafes etc nearby. It was always really easy to get through to Martin and Sian and they tried to deal with things quickly. Sometimes this was a bit difficult because they wanted me to be in whenever we met, and even sometimes turned up at a moment's notice/when I'd requested them not to - which made me feel a bit on edge. The shower didn't work for most of my stay, alternating between freezing cold and boiling hot. To be fair to Sian and Martin, they tried to deal with this and put in a new shower, but the same thing happened with it - I just left it the second time as I was leaving shortly; but I don't doubt that they would have come out to fix it straight away if I had brought that up. There was a high pitched noise coming from the fridge every night, which kept me awake often which was difficult.