Really nice place. Just communication problems.
We requested 6 towels and double checked we were getting this but were only given 4, meaning 2 people couldn’t shower as we arrived later on and couldn’t go out to buy towels. These were dropped off the next day.
We requested late check out and they said this should be fine and we would hear from them tomorrow. We did not hear from them and when I messaged to check on the checking out day they said this was not possible, meaning we had 40 minutes to check out. They then tried to fine us £35 for extra cleaning. However, we had no time to clean in the morning. It was not even left particularly unclean.
Real shame as it’s an unreal place.