This is a hostel not a hotel room and it shows. There was no daily room cleaning service which meant towels and toilet rolls weren’t replaced daily, we had to take our bins down (unless we wanted to keep it for 3 days) and there was no heating in the room. Our twin bed room had a bunk bed in it with 2 additional beds. The windows are single glazed and there is a busy bar street right outside which makes noise until 3am. It’s freezing cold in the room at night. The bathroom doesn’t have a floor mat or hand towels. The soap dispenser was empty. I asked the man at the front desk for soap (because there was only a bottle of shower gel on the sink, and another in the shower on the floor) but he ignored my request twice, and only acknowledged my other request for towels to shower with. On the second night our toilet roll ran out and we asked at the front desk for more, but instead of giving us another one the lady told us house keeping would bring one the next morning. They never came, so on the third night we asked again, this time a different lady at the front desk opened the stock cupboard behind her and handed one over right away. For a similar price it’s better to go to a real hotel (we paid £46 per night). I do not recommend this place at all.