We booked with Kevin as we were under the impression that it was an entire home. We filtered the list to display entire homes only and selected Kevin’s place. However, upon arrival my cousin was shown around the bedroom and soon realised the reservation was only for one room. My cousin called me immediately to inform me of this. Within 15 minutes he returned the keys to Kevin and explained the listing had come up as an entire place and he required this as he was from the US and would be having family visit him as he was going on to Birmingham the next day. We requested a refund as this was not an error on our part and even suggested a fee be deducted for Kevin’s time. However, he has been unwilling in providing a refund. In fact since, he has amended the listing and it is now clear that the listing is for one room only!! Feel like we have been tricked. I wouldn’t normally complain but I expect an entire place if that is what has been advertised. Very very unhappy with this! On top of that Kevin lied and told me that my cousin had requested additional days, which is ridiculous as he was visiting Manchester from the States for one night only and returned the keys within 15 minutes.