While the overall stay was alright. The first day was horrendous. We checked in after driving all day from Scotland to be welcomed by a dirty room and no solution to the problem . Waited in the cold for 2 hours before I was asked to find alternative accommodation. One of my calls to the concierge service was replied with ‘ I’ve forwarded your problem to the property manager and I don’t want to give you any more information’ and the call was cut.
the fact that I had to explain the problem repeatedly to different people of the concierge service every time I called for an update while waiting in the cold didn’t help either.
they fixed the place up next day and it was comfortable henceforth but the first night was infuriating and a massive bummer.