There were some issues that were beyond the host's control. I was warned a couple of days before travelling that the lift was broken and the apartment was on the 5th floor. I was OK with that. However, when we arrived, there had been a flood and the underground car park was closed. I was under time pressure at that point as I had to teach online and finding parking caused a significant delay. It turned out that the host had sent me lots of messages about this but I had been driving from S Wales and couldn't read them and I was in such a rush at the point that we managed to get parking that I couldn't read all the messages. A phone call would have helped. When we got into the apartment, there was no running water due to the flood. In any event, the apartment is lovely, great location in central Manchester, and were it not for all the issues, it would have been a great stay. The host kindly refunded me 50% of what she gets from Airbnb, which was about 40% of what I paid.