The overall apartment is just like it looks in the pictures. It was very clean. Linens and such were provided just like the description states. I am from the US, so there were many things that I was not prepared for. We arrived a lot earlier than expected so we asked to check in earlier than previously planned. Karnjit was not as prompt in her responses as we would’ve hoped and she did not have a clear way of adding the early check-in charge until about 2-3 hrs of back and forth conversation. My advice is either opt for early check in regardless or choose cash if changes need to be made last minute. I don’t know if water heaters are smaller in the area, but it did not take long to run out of hot water and we had to give it a boost. The directions on where to find the lockbox for the key was unclear and pretty confusing, especially if you are not from the area, and we had to ask someone on the street for help. The shower door only covered half of the tub so we either had to shower carefully or clean up the wet floor. Other than communication and possible cultural differences, we were very pleased with the apartment and location. It was a decent walking distance from Arndale and Piccadilly. Probably won’t book again, but definitely a learning experience of what to look out for for our next trip.