The place was very clean and organized. The secured room is one of four on the top level with the full bath. Bea was quick to respond in whatever I needed assistance with. The only issue I had (and I found out it's a UK issue, so no fault to the host) was that the internet speeds are super slow. We did reboot the system, as Bea suggested, which helped for maybe 5 mins and then slowed right down afterward.