Positives: really good location, access to jacuzzi, heated pool and sauna, nice lounge area
Negatives: unfortunately too many to include in this review.
- Biggest issue was that there was no hot water running in our apartment since we arrived. We attempted to contact the Airbnb host many times about this however did not receive a reply till a hour before we were meant to check out. Do note that it is likely the Airbnb host does not live in this country therefore difficult to contact. It also appears that the booking is going through a third party called Resify therefore it is unclear who is responsible for this issue.
- The heating in the living room also then stopped working on our final night.
- The apartment smelt of cigarette smoke
- The bathrooms and the duvet linen were unclean on arrival.
- there was not enough amenities such as toilet roll and drinking cups for 4 people
- The flat does need a general revamp as the walls need a coat of paint and the kitchen worktops are damaged
- Do note the flat also does not look anything of how it does in the photos provided - the only accurate description is of the pool.
- as part of the booking we were given access to the pool and jacuzzi however our fob did not work and the only reason we were allowed in is because the residents were nice enough to let us in. The coincerge were not available when we tried to call them to resolve the issue
- the carpark suggested by the welcome letter was rated unsafe and had poor reviews. We sourced our own cheaper and safer parking which was even closer to the accommodation.
Attempted to ask for a partial refund via Airbnb and the host and still awaiting a reply...