key in key safe but no combination given . had to wait 1hour . host never answered phone. woman who spoke no English let me in. then afterwards the faulty key door jammed with all my stuff inside had to wait 2 hours for host to turn up. never answered phone the entire time. had to sleep with door unlocked all night. while waiting for host to turn up I missed the very event I was supposed to be attending that I booked the room for. refund please