Super easy check in process … very responsive to messages and questions and a well equipped flat in the main. My main complaint is that I was there for work and the windows are single glazed … and there is A LOT of noise … to the point that you can almost hear conversations on the street word for word! If you are there for social though the location is great, right in the heart of the northern quarter … and the restaurant downstairs is worth a visit if you fancy a carb loaded naughty but nice treat!!