Easy check in and beautiful flat. Excellent location. And facilities fine.
Communication wasn’t good..
Contacted three times requesting a later check out and had no response. We were only given two towels and a bath mat for our entire stay- for two of us. Requested some more and were told there were some in the sofa bed- there weren’t any.
Also had problems with the boiler and hot water- Altho this was sorted quickly, the problem persisted and was very annoying. We again requested some compensation for this- and we were ignored.
With it being a basement flat- VERY loud neighbours upstairs…. Can here every footstep in the flat above and voices. Had to bang in the ceiling to get them to be quiet at 2am. The bedroom is lovely- but the blind on the door/window is so thin and light it’s basically daylight once the sun rises.
I don’t like to leave a bad review- but even tho the flat it beautiful and the location is great. The lack of communication and response to our issues means I wouldn’t stay again or recommend. Noise and boiler issues can’t be helped- but feeling ignored by basic requests is not on.