Friendly, proactive host. Detailed instructions given the day b4 check in, revealing cap on energy cost at £28/wk and we'll be charged for additional cost. Not happy with this not being made known at reservation time as this can be a game changer.
Flat in great location but very difficult to access as lockbox is hidden by line of dumpsters.
Flat was not very clean: coffee stains, food residues on counter top, stains in bathtub and shower, dusty floors and tables. Spent hours washing before using the kitchen. Host suggested to send cleaner again but we refused as we don't trust her. Host kindly offer to refund £100.
We were relocating to UK so we don't mind buying things to suit us: a new frying pan since the one in the flat is quite worn out and should not be used to our opinion; a speed mop since the hoover provided stinks and we urgently need to clean the floor; a new hoover to make cleaning easy for the rest of our stay; and some utensils to make our stay more comfortable.