when I entered the flat it was very dirty with hair, dishes and bins left behind. The check in time was 2PM, I asked the host if I can arrive from 1PM which he agreed. I still came at 2PM as ran late, got into flat and saw the filthy state the apartment was in. When I contacted the host was told they couldn't find a cleaner till later on. I left the apartment and forget some property at the flat. When I asked they said they found it and said I need to attend a different address to collect. When I went to collect they weren't there and have since refused to answer any messages.