Sylvana was a lovely host who was very responsive to my messages. However, I was quite surprised when I received a message stating that I was given the first floor when I had been told that I would definitely have the disabled-friendly option of the ground floor. Thankfully, Sylvana recognised that she had offered me the ground floor and solved the problem, but the mix-up caused a lot of anxiety at the beginning of our holiday. The kitchen fridge smelt like curdled milk and the base of the shower was covered in limescale. The bedroom was cold, the bedsheets smelt strongly of a soapy odour, and the bath towels were small hand towels that were too small to cover a full body. There was no shower mat, although the cleaner did drop by later and put one down on the floor to reduce the slipperiness. The group upstairs were extremely loud and woke me up several times during the night and in the early hours of the morning. It was a spacious room though, with its own table and chairs.