I paid £250 on marathon night to stay with my Dad booked via airbnb, my booking confirmation confirmed a room in the hotel with 2 x single beds.
When we arrived we were told we were in the 'cottage' which I can only assume was the staff quarters a small building in the rear of the car park.
The lamp shade had rips in it, the curtains were hanging off the wall, the shower was dirty, the chair in the room was unusable as was broken, stains all over the carpet and walls. The mattress was so bad. I complained to the receptionist and explained I had paid £170 more than the usual price for one night and that we were meant to be in the hotel. We were moved, but the same standards resumed. There was a huge crack in our shower tray which was really dangerous and who know what damage thats causing! stains all over the walls & curtains. The bed was comfortable and the hotel was a great location but the hotel was advertised as a 'newly refurbished boutique' and it couldn't be any further from the truth. To top it off we were also not made aware of the road closures at the hotel till 7pm meaning we had to extend for another night at the standard rate of (£80)
Such a shame as it cost us a lot of money we travelled 4 hours to get there so did put a downer on what should of been an all round amazing weekend.