We booked this Airbnb because we had plans in Manchester and needed somewhere central to rest our heads - we weren't looking to spend much time in the flat. The flat was perfect for what we needed it for, but unfortunately our experience was less than ideal.
We checked in at 3pm and immediately noticed that the flat hadn't been cleaned (bed was unmade, used towels drying, some used dishes left by the sink). I messaged Matt and Steph on Airbnb and tried calling all 4 numbers that they provided, but couldn't get through to anyone. After texting and leaving a voicemail we left the flat to go about our plans. After about an hour Matt got in touch with me and explained that the cleaners had been delayed en route to the flat, and that since we had the only key he would try to arrange for the cleaners to meet us in town. We were working to a relatively stringent schedule, and it was unclear what the solution would have been if we were otherwise occupied or unable to answer the phone. I was surprised that there wasn't a spare key the cleaners could use for this kind of situation. We had also left out valuables in the flat because we couldn't carry them with us, so that made us slightly nervous.
When we got back to the flat at about midnight it was clean, but the hand soap had been swapped for Lidl 2-in-1 shower gel/shampoo and the bedsheet didn't fit the bed (seemed one size too small).
Ultimately we felt that this wasn't the "luxury" experience that the flat was advertised as, and that it wasn't worth what we had paid. to be fair to them, after communicating this to Matt he offered us a partial refund for the inconvenience.