We really wanted to love this apartment. My partner and I were staying for work, we were excited to stay and get some relaxation time in between an event we had in Manchester. Overall, the flat was nice to look at and had some nice touches and initially we liked it.
We struggled to get into the flat, there was a key safe. We called Laura’s assistant however we didn’t hear anything back. After about 20 mins of standing in the wind and rain, we managed to get in.
We then went out, didn’t get home until late and someone had bolted the main house door from inside so we couldn’t get through to our flat. We tried texting the assistant again, and no response (still not heard anything since!). We felt really guilt but we had to contact one of the other flats via intercom to let us in. The lovely lady on the top floor let us in luckily!
The shower was awful (barely any water coming out and it was either cold or boiling hot). I text Laura’s assistant and Laura directly on Airbnb on our first morning there. Like I said, we were there for work and the event wasn’t until our second morning there. So they had time to fix the problem for our actual event. We didn’t hear anything until our our event day! (24 hours after I had contacted them and almost 48 hours since checking in). I didn’t have time to respond so responded after the event. Laura asked if I had heard anything, where I said no. 2 hours before checking out at 9am on a Monday morning, there was someone there to fix the shower system! We sent them away as there was literally no point of them fixing it, given we were ready to leave.
We use Airbnb quite a bit, and we understand things like the shower can go wrong however we were really disappointed in the communication from Laura and her team. Communicate can really make or break your stay!
There was also a dead wasp/bee in the cupboard, the dining table was completely stained and the rug in the living room wasn’t hoovered properly.
The listing also said ‘on site parking’ but it wasn’t clear where/how to get there. There was street parking but always quite packed so had to walk a bit to get to the flat.
The location is good, nice restaurants near by and close to the tram. And as mentioned before there are some nice touches.