We struggled with communication as we wrote within the cancellation timeframe but Laura did not ‘get her email’ until it was too late to cancel the airbnb as my sons MSc graduation was cancelled due to Covid. It did not feel fair as I am an airbnb superhost - and I aim to reply to any query within an hour. This reply took 3 days -This situation felt like we had no choice - we could not cancel without losing over 80% of our payment despite asking for deposit return etc / refund as soon as we knew the graduation was cancelled due to Covid. The issue was slowness of response .