Right so when I booked the airbnb I needed a minimum of 5 separate bedrooms so I was very happy to see that this place was listing 8 different bedrooms. However, when I booked I was told there was only 4 rooms and there was no refund option, which was a bit annoying but was not much of a problem.
When one of my colleagues got there, the Key safe code didn't work to retrieve the keys but the door had just been left unlocked.
When he went inside, the house had not been cleaned. The beds weren't made (sheets and covers piled up on the bed), towels had been thrown in the shower, there were still people belongings left in the house as well as used food in the fridge.
To their credit, once I called them, they were quick to take us to a different house, which was cleaned but seemed a bit like a frat house.
It's such a shame because the original house we chose seemed very nice and if it was cleaned then the experience overall would have been great.