My wife & I contacted Natalie less than 2hrs before booking the flat after our previous accommodation suddenly cancelled on us. Once we found this flat and made a reservation, Natalie promptly responded and saved the day, and continued to be available for any questions throughout our stay.
The check in process was smooth and easy to follow.
The flat was brand new and we were the first guests. As such we had a few questions and there were a few things that we had to figure out ourselves like turning the boiler on for hot water and connecting the TV to the internet. However, Natalie was very supportive throughout. Natalie was extremely helpful and responded to our questions way into the first night.
We enjoyed our stay and will definitely recommend this place. Plus, Natalie was such a great host.