Everything was perfect. The room was beautiful, clean and comfortable. The TV had Netflix/iPlayer, which we especially liked. The location is excellent, a 5 minute walk away from the nearest tram stop which goes right into the city centre. Sian herself was fantastic; we requested a later check-out time as we had rather a lot of sleep to catch up on (graduation etc.) and she obliged with no extra charge. She was also full of wonderful advice and very punctual whenever we needed to contact her. Couldn't have asked for a better stay!