We booked this place because we needed a pet friendly spot in central Manchester for the night. Fully booked on AirBnB including pets and we were then asked to pay an extra £35 upon checking in, for our dogs, which wasn't mentioned on the listing or in communication. It didn't feel right. To add to this, I asked about booking parking, didn't hear anything back, emailed them, didn't hear anything back, eventually got through on the day when ringing ahead before checking in to find, in fairness, that they had received my parking booking request and it was booked - but I had no idea until I chased them. I asked questions on AirBnB and I just got asked what my name was, no response. I hate giving 3/5 but the poor communication and extra we had to pay was very frustrating. Aside from all this, the accommodation was great, clean, and the receptionists were very friendly and helpful.