Jem was amazing from start to finish. We made a last minute booking at a tough time and her communication with us was always amazing - she also couldn't do enough to help us and kept offering suggestions (even making the flat festive for our Christmas break) More importantly, Jem was honest from the start, not just after the booking and that meant a lot. The flat is lovely and quirky and in a fab location for trams, walks and food! Thank you x