Very welcoming at check in, was great with communication with quick responses to messages. The flat is lovely, it was spotlessly clean, and is decorated very nicely, it feels super homely. The flats in good distance from the city centre and is in a good area for food and services. TVs had netflix which was a huge bonus as we could relax with some good movies. Very flexible with check out times as we could just post the key. The sofa is incredible, its the most comfortable seat ive ever sat on in my life, the bed is also super comfy you feel very well rested after.