Andy was very helpful from the start. He was very quick at responding to my messages and on the day we arrived he met us at the tram station to take us to the flat. That was a great help as we were not familiar with that part of Manchester. The flat was very nice, spacious and had everything that we needed. 5 of us stayed there for 1 night and we had plenty of space to set up one of the additional pull-out beds.