Urine in the toilet when we arrived! Dirty floors, rubbish in bin and a dead pidgeon in the outdoor entrance.
Tiny sofa and two uncomfortable chairs not ideal for a family. Bannister missing from the stairs which has been thrown in a spare room. Hanging lights with loose wires, oven loose and pulls out, fridge door does not close.
Everything is brand new but it’s all got labels on it still and things haven’t been finished. The downstairs toilet is cold and damp.
The host charges 150 cleaning fee. The cleaners don’t appear to clean they just tidy and Chelsea has not even refunded us despite finding urine in the toilet on arrival! We stayed for therapy following a fundraiser for our son and our stay was terrible and ruined our trip. We are heartbroken.