Susan is a very helpful, kind and respectful person. Although my stay was short and could not talk with her too much, she helped me a lot. Especially, she gave privacy to me. The room is clean, comfortable and cosy as if you are in your home. I like the books in there a lot:)) The house needs renovation and is a wee bit outside the city centre. However, it's so close to shopping centre and the bus stop. The neighborhood is OK, but I would not recommend go out or return at night.