We had initial problems with our communications with William, he either didn’t reply or his reply was very abrupt - strange really when this is his business. We arrived half an hour early to find the house in chaos. The cleaner told us the last guests had only just checked out. We put our food in the fridge and made a cup of tea to have on the deck (at her suggestion). We then got out of her hair to give her chance to clean up. She left about 4.30 and the house was far from clean. (The host did refund our cleaning fee when we sent him pictures)We re-cleaned both bathrooms, swept the visible parts of the floor and washed the visible sticky stains off the tiles in the extension. The floor was covered in dead midges. I appreciate we were next to a lake but we swept the floors every day to avoid this during our stay. We had been messaging the host for a while really the bbq hire but he never replied. My dad cleaned out the bbq both when we arrived and when we left. The cleaner washed the grills and brought the charcoals. She said we haven’t paid fir the bbq but we could have it for free due to the house not being ready the day before. The bins were full and we had to just put our rubbish on bags outside, was told we couldn’t recycle due to the amount of rubbish the previous guests had left. We had to re bag the rubbish and sweep up every morning after the birds/cats etc had attacked it. We also had to clear the large brambles from the grassed area of the deck.
On a positive, the rear of the house is amazing, the views from the deck outstanding. We loved the pool and table tennis tables. The secret garden is an amazing feature and the treasure hunt such fun. My mum left something behind and it has been posted on, thank you .
All in all despite the hiccups we had a wonderful family catch up, the house had enough space to accommodate everyone and was equipped with everything we needed. I think reading the other reviews we were just unlucky. The previous guests checking out late and leaving the house like a tip (the cleaners words) put too much pressure on the lovely lady who had to sort it for us.