Mark is a very responsive host. We arrived and it had not been cleaned prior to our arrival. He refunded us the cleaning fee and showed us where to find clean sheets and towels. We were disappointed that it was dirty upon our arrival. However, we were only there one night. After looking at previous reviews, I’m not sure if this is a normal thing for him. Also, the wifi is not great and is very touch and go. The bed is comfortable though and the apartment is in a good location in Manchester.