Our stay has been tainted by an unfortunate situation.
We have locked ourselves out of the room by accident, unaware this was something it could happen so easily.
We went to brush our teeth and not knowing if someone was in the house we closed the door (not locking it willingly).
When we tried to go back into the room, it was locked.
All our belongings were inside including our mobiles, wallets, car keys, clothes, food, etc.
I got help from the neighbour next door (N.6) and managed to message and call Guest365, as Kevin was unreachable on the number available.
We were told someone would come by within the hour.
Nathan got into the house and introduced himself as Kevin's business partner after I asked who he was. Came in after approximately 1h/1h30 from our call, and we were told he could not find the spare key to the room.
It was not a pleasant person to talk to. He came across as very upset with the situation and very much noticeable that his customer/service provider skills are very lacking. I don't know if he is used to deal with people or only works on the background.
We were given the spare room and we are very thankful for this.
However this was an accident and I suggested a locksmith to help opening the door as all our stuff was in the room, and that we could maybe split the cost of the job. This was met with an aggressiveness towards the suggestion and Nathan's speech suggested that it was our fault and the company/owner should not pay for anything. He came across as sarcastic and cinical. However, I was merely exploring options.
The next morning I managed to call Guest365 from the other guests phone and I was told someone would come in before 11am.
Nathan came back just after 11am with the spare key. We opened the front door and not even a "good morning" or "how are you", no greeting at all or check in on how we were as this was a very stressing situation as we had nothing on us.
Again, he came across as upset with the situation, proceeded to open our room door and came downstairs to install a lockbox on the wall for spare keys so this could not happen again. I was happy for this, as it will prevent all this in the future.
He then left and didn't even check on us or said goodbye.
We then went into our room, and again, very thankful that a spare room was made available so we could sleep, but extremelly disappointed with the way the situation was dealt from the delays we experienced and mainly with and the way we were talked to.
Also, I suggested the owner includes the possibility of the door locking in his initial info. We have tested this and it is indeed easy to lock the door unwilllingly when trying to remove the key from the lock.
I regret to say that after this experience we won't be coming back to Kevin's place.