I wasn’t going to leave a review until our dispute was resolved, but I’ve had to escalate to air bnb for intervention.
We arrived and there was an overwhelming smell and the place was very unclean. I’ve provided evidence of the property how it was received, fag ends in the bedroom, odd dirt marks up walls, dirty dishes, back door not closing properly/secure etc.
They confirmed this wasn’t acceptable and stated I could have a refund if I’d let them know sooner. I’d raised the dispute the day I left the property (after 1 night, which was 4 nights early) - so I’ve now escalated.
In times of a pandemic where hygiene is key to mitigate further spread of COVID, I was appalled by what welcomed us and the pictures to support my claim were after I cleaned for 2 hours.
This was my first and last time using air bnb.