Found the premises OK, parked up OK but that's about where our success ended. Could not open the lock despite using the correct code. The instructions even noted it can be stuff due to effects of weather. We simply got told we were outside the check-in period and no help offered at 00:45 in the morning. I explained I selected 11pm-1am checkin when booking - a booking which was accepted and asked what contingency was in place and told again about their 10pm time. No help. On getting inside the lift was non functional. No directions around to stairs. Ended up in a fire escape. The flat was like a rabbit Warren. The first aid kit is a box of plasters. The "private" but open cupboard should have an avalanche warning attached. The only saving grace is we got a good late booking deal. Also why note in instructions on checkin about broken doors or locks and not just fix them? But thanks to Cynthia at Airbnb for keeping in touch with us on the night and the following day.