Joanne's property is in a fairly quiet and off grid area, which is nice. She was initially friendly, but unfortunately did not inform us until around 9am the morning after we had stayed for a night that the property had been double booked. Even though we were already there and had probably booked first, she told us we had to leave by 12pm and she had booked us a Travelodge (without asking us). She asked us to wait until 10.30 so she could check us into that hotel, but didn't arrive until 11.35. This was a wasted morning, and I was quite upset and explained to her why this was not acceptable given that there were no vacant air BnBs and the cost of a last minute hotel was double our budget. Although she tried to compensate by getting us that hotel room, we hadn't wanted to stay at a Travelodge to begin with and it didn't replace the cosy and relaxing weekend we thought we were going to have. When I brought up the issues, Joanne initially acknowledged them but then started talking about how she was struggling and needed to pay off her property / pay her ex. None of this was relevant to the issues, and she wasn't really taking full responsibility. I believe she only asked us to leave because the other guests had booked the entire house and were paying more. I also think she kept us for the night because she didn't have anyone staying that night, and this way she could still accept our payment. She also brought home a very vulnerable (autistic) adult whom she was looking after as a care worker, which was really inappropriate as he saw us getting upset and was getting upset as well. As we were leaving, Joanne said she needed to "speak her truth" since I had told her why I was upset, and she said she was quite tired before and had waited up for us to arrive, even though I messaged her well in advance to ask if our arrival time was okay. She had no issues with it and the listing does not mention a time to arrive before. I wouldn't book this place again as Joanne was not transparent with us, and did not simply apologise and offer us a refund. Instead, she got our hopes up and wasted our time. Air BnB has since issued me a full refund for the stay, which is the least I would expect. I would not book this place again.