To be as fair as possible, I have given it nearly 2 weeks to leave a review to see if the situation resolved, but it hasn’t.
The apartment was unclean (a soaking wet stain on the carpet, sticky marks on the sofa, brown marks around the bin on the kitchen floor, a dirty toaster). Tiffany said the previous guests had left the place in a particular state and the cleaners had obviously struggled to fix this.
Whilst the location has convenient access to the city centre, I was surprised at the state of the road on which the apartment building itself is based. It isn’t clear from the pictures and whilst I knew it wasn’t going to be the most glamorous area, there were piles of rubbish on the pavements, a broken sofa sat on the kerb outside and a vehicle with smashed windows parked up nearby.
Check-in was easy but the door to the apartment building was left wide open so anybody could have walked in which felt unsafe.
We booked partially based on the “dedicated workspace” that was listed as an amenity, as both of us had work to do during our stay. We turned up to find out this was false and therefore had nowhere to work. Tiffany apologised for this mistake and has since removed the amenity from the listing.
Tiffany’s communication has been polite and was prompt until I made a complaint. Due to the inaccurate listing and unclean conditions, we had to find somewhere else to stay for the weekend and haven’t been offered the refund I have asked for.
Warning: if you EVER have a problem with an Air BnB booking, they are absolutely useless. Up until now I have only had smooth experiences. I will now never use Air BnB again. The “help number” is based in the US and so costs a bomb. Their communication is dire. They do not care about the consumers.