Kiren was very helpful during the check in process, responding extremely quickly to our messages. We were surprised to be asked for a deposit the afternoon we were planning to check in as we have never been asked before. Kiren said this was her standard process. The property was as described whilst everything was the cheapest possible version and dirty. We therefore requested a cancellation. Kiren facilitated this and explained she had a new person cleaning the bedsit and she has immediately sacked her.