Overall, the stay at Sarah's place has not been unpleasant. However, we had a few issues, some coming from misunderstandings but that would have been avoided easily if she would have cared more about her guests.
Right after we booked Sarah told us it would not be possible to enter the flat before 7pm because she would be away on that day. We thought about cancelling our booking in order to be able to visit the city without our luggages (a lot of them as my boyfriend and I were living the UK after having lived there for a year). I would have expected her to deny the booking right when she saw it in order to let us know this information as the time of entrance was "flexible". In the end, we found another solution for our bags and decided to go anyway.
On the day, I texted Sarah at 6:45 in order to confirm we could go at 7. As she did not write back I went to the flat anyway. Nobody opened the door then I checked Airbnb and saw that she had messaged me at 12:00 to tell me she would not be back before 8pm. However, she would let me know as soon as she would be in the flat. She finally contacted me at around 9:30 to tell me we could come over. Luckily I had an English simcard but if you don't have internet on the day of a trip it would have been impossible to go to the flat.
The place in itself was nice and cosy but after waiting 2h30 with our bags (without being able to do anything then) I did not feel welcome anymore. The beddings had not been put on, which kind of reinforces this feeling.
A lot of potential that has been ruined by what could be considered by details but that turned into a lot of worries for us.