I was in a (quite serious) car accident enroute to my reservation. We were hit by an arctic lorry and span off the motorway. I contacted Paveesuda from the hospital explaining that I would not be able to go to Manchester. She ignored that I said I couldnt make it to Manchester and said check in at anytime would be fine. I have since requested a refund, initially she said I could stay there another time for free but I do not need accommodation in Manchester any more. Since explaining this she has just ignored my messages. Very disappointing.