Laura has, or manages, several properties in the area and I've stayed at several of them over the last couple of years. They're all of a good standard.
This one was the least nicest I've stayed in. On face value everything was fine when we checked in, but after being there a while we saw that it was looking quite tired in areas and standards weren't quite what we expected. Wet clothes were left in the washing machine (not really a problem, just an oversight). We weren't left enough towels. The shower was a bit dirty and the grout is black and mouldy. There's a nice rug in the living room that our 9 month old enjoyed playing on, until we realised it was full of dog hairs. Several doors in the flat have a 'tracker' (for want of a better description) along the bottom of the door that helps the door to close. Two of them were warped and bent, which meant they wouldn't close properly - which was frustrating because our baby was asleep in the bedroom. Unrelated, given that the flat is lower ground, it was very cold in there, even though it was 26 degrees and the height of summer.
All of this said, Laura was very communicative and reacted quickly when I enquired about extra towels. She was polite and quick to come back.
I'd be happy to have Laura as my AirBnB host and stay at another of her many properties again, but I'd swerve this one next time.