We were made welcome through the internet long before we arrived which was very comforting in that it was our first trip to England, and we had a friend to answer many questions. Debbie welcomed us and showed us around. We were welcome in the kitchen where breakfast food was available and space in the refrigerator. We had a hot water pot in our room. Our room was up one flight of stairs, beds were comfortable, the bathroom was close and we had our own t.v. and couch. Everything was clean. We loved being able to walk to the train about 8 city blocks away. We would love to go back.