This was the first time I used Airbnb and I had booked a few months prior to my visit.
I had communication with Olly and we were in contact up until the morning of the visit.
I arrived after a lengthy travel journey and he informed me that he had double booked the room and the other person had arrived before I had.
I asked him why was i not notified when they had realised or why even that morning when I had messaged him. But I did not receive a suitable answer.
He provided me with a cash refund but this had left me with nowhere to stay for the night.
This experience has left me very unsatisfied and I am very unsure if I could use this service again