We never had a worse experience!
The location of the pub is in an isolated street and it felt quite unsafe after dark. We reached our room finding that the door lock was missing and a big hole was in its place! Phil rushed a few words to explain what happened and, after briefly showing the room, he left in a hurry to go and buy a temporary lock that could be placed on the door. Once we were alone we realized that the nightstand was also broken and there was no soap and we did not manage to get any. During the night somebody tried to enter the room and the temporary lock almost fell off!
We were asked to give a deposit of 40 pounds (46 euros) to use the front door key. Nobody was available for the checkout and give the deposit back in person and in the last 10 days we contacted Phil endless times to receive the deposit back and he is either not answering or finding excuses to not giving it back.
We would never recommend staying at this place, it was an awful experience!