I dealt with Adam during my stay and I will say he was an amazing host. He sorted out issues with room layout very quickly and was quick to respond to communication. The issue I had was the early checkout and lack of flexibility. He made an attempt to extend the check out at a cost (from a 10am checkout, which was quite early to an 11:59am checkout) but his ‘operations manager’ declined the request. This made an otherwise good stay in a wonderful apartment quite unpleasant. For an Airbnb, it seems to be modelled after a sort of Hilton Chain resort business model with a centralised corporate management that takes away the feeling of being in a home away from home. I will probably not be staying in these apartments again but will mention that the host Adam was very good.