On the first day, Katy and Edward were not at home when we arrived but they were very clear in their communications on how we can enter the house and access what we needed. When we did meet them the next day, they were warm and friendly. Edward gave us some very good advice on what we could do for the day in Manchester. The conservatory is a tidy place to have breakfast with access to the garden, which Edward was kind enough to take my Dad around. Overall, it was a very comfortable and smooth stay.