Having recently graduated university and with a job lined up in a few weeks I booked Luna's place for a month whilst I looked for permanent residence. Overall, the place was tidy and comfortable although with a few inconveniences for longer stays. The issue I had was with the communication. More specifically about being told I would be refunded for the remainder of my stay if I shortened it as I had found a permanent place to live. I was not refunded and lost £1000 which seriously affected me financially and mentally.