Very unhelpful and poor service. I had to wait nearly an hour at the property waiting for someone to come and let me in. This is a listing that is dealt with by a company not the hosts themselves which makes things very confusing for the overall customer journey. When someone from the company finally let me in they were very rude and they requested to see my id which was unnecessary as it wasn’t listed on the welcome email to be presented. To which I said I did not have it on me and the person make me feel uncomfortable as it was compulsory to provide. There were also messages I received throughout my stay which did not to relate to me whatsoever which was confusing and when I questioned it I was then told by the ‘host’ that they were getting confused with another customer. The property was freezing when I entered and it looked nothing like the photos. I won’t ever come here again and ultimately a very bad experience. Avoid!