We booked this stay earlier in the year but the day before we were going to travel to Manchester Jan communicated to me that there was a serious issue with the boiler and she would regretfully have to cancel our stay. Fortunately, we were able to come to an agreement which suited us both and proceed with the stay as planned. Jan responded quickly to messages and kindly brought a bucket and fill pans of water for our essential needs during our stay. Allowing us to carry on with our stay despite the lack of a functioning boiler really helped us at such short notice and we were very appreciative. The apartment is clean and welcoming. The bed was very comfortable. Thank you Jan. would stay again.