Very disappointed. On arrival, the place was a complete dump, it had not been cleaned before we came. The host claims that their “COVID cleaning protocol meets or exceeds WHO and Government guidelines” but this is laughable based on what we arrived to. It wasted a lot of our check in time and ruined the beginning period of our stay. I will definitely not recommend a stay here - it’s a shame that one misfortunate event has ruined the reputation for me. Really disappointed with the communication - I called the team several times and they struggled to handle any situation, whether it was dealing with parking spots, cleaning the apartment or general queries. There was just too many people to get in touch with, which made my stay an annoying one. A lot of unnecessary hassle - this is was separates bad hosts from the good. The iron in the flat was broken, weird number of cutlery and a lack of condiments, pillows in the bedroom were so flat.. I requested for more and was ignored - even though I met with the site manager and agreed that he is the best person to contact. Poor stay.