The apartment was great, a good size and a prime location for us as it was close to a tram stop and walking distance to O2 Victoria Warehouse. The man who checked us in was brilliant, so friendly and made us feel at ease. The only thing that let it down was, when paying a £70 cleaning fee you'd expect it to have been cleaned properly for arrival. The floor was really dirty, dust and rubbish under and behind all furnishings / skirting boards, pink mould around the tap / shower seal etc and cigarette butts allover the balcony. This meant that before we could do anything, I had to do some cleaning including dragging the hoover out so essentially paid £70 to clean the apartment myself considering we have left it clean too. The bed was also broken and concaved on one side which impacted the quality of my partners sleep. It's also important to note that you are not allowed things delivered here via letterbox which was impractical being that we stayed for 5 nights over valentines day.