First of all, we had a wonderfull time, the city is amazing and the location of the appartment is top notch! Unfortunately there were a few things we had some higher expectations from. For example, at arrival, we had to wait an whole hour before getting the key because of a misunderstanding. When getting the key Ace was really helpful with answering some of the questions we had about the city. There was 1 cooking pot at arrival, we asked if there was a possibility to get another one. After two weeks we got extra pans but by then we already bought an extra one ourselves. For us the dining table was too low to be able to eat and work comfortably. On the site it stated that there would be cooking basics and cleaning products but there was no oil, salt, pepper, and only bleech no other cleaning products. There was only a very small trash can. There were also holes in the bed sheets and the bathroom wasn't as clean as it could be. We really loved the balcony though! The neighbourhood was great and there was a tram stop next to the apartment. All in all we had a good stay but had some higher expectations for some of the things, 3 stars out of 5!