To be honest I just wasn’t really happy with the stay; the bins weren’t emptied on arrival both the main bin where full of rubbish and the toilet bin full of sanitary towels. There was no toilet roll supplied (was told this would Be the next day and still wasn’t). We were Only supplied with 2 towels for a 3 night 4 person stay. There was no extra duvet cover etc for the sofa bed which someone would of had to stay on in a 4 person stay. We paid a £55 cleaning fee, turned up and it’s dirty and all the utensils were soaking wet in the cupboards. Then we were asked to take the bins out on collection day when I’m meant to be on holiday. Additionally the fridge freezer still had products in from the previous person. Not sure what the £55 cleaning fee I paid for was. When I contacted the concierge team about the problems I was having they weren’t much help just didn’t offer solutions just said they will pass it on too help future guests which was not helping improving my current stay. There is house rules in place for no additional guests and no noise after 10 but this was broken by other guests we had to walk past about 4 lads smoking in the doorway which was extremely intimidating for our young children and then making noise until early hours. There was drugs right outside too on arrival this was cleaned up a day later but wasn’t the best first impression. It’s also on a very busy road and the add states king size bed but this also isn’t the case it’s 2 single beds zipped together. This is the first Airbnb I’ve used and I think I’ve been strongly turned away from the idea in future.