Tried to check in at 3 , cleaner was still in the apartment and we were told to come back in 30 mins and we had a reservation to get to. We got in the apartment and noticed there was a noticeable smell around the place , only 2 mugs , 2 cups for 4 people which you do not expect this! , there was no toilet roll so we personally had to go and buy this but the worst one of them all is not being able to wash!!! Because there was no hot water for the 2 days we were there! Messaged host and completely ignored the message! The communication overall from the host was poor!