Overall it was an okay stay. Tom was very helpful as we booked it on the same day that we got there as our other apartment got cancelled. However apparently there were complaints about noise, which we apologised about, but the way Tom addressed this I don’t think was professional. He said we’d have to leave our event early and pick up our suitcases which will be left in the hallway :( Also, we got told that we had the key to the apartment, which we do not, we would not keep a key or misplace it, however we are getting told we need to pay for the replacement lock. I think it could’ve been handled better, but we had a good stay at a good location thank you