The room was a lot bigger than expected, with a huge tv and everything I needed. Communication was perfect even though Caroline was not even in Manchester, she made sure her friends would welcome me and always promptly replied to my messages. I was particularly pleased by her professionalism, as I booked this accommodation very last minute and yet everything was ready within time. I thank her very much for making me feel at home, especially with the nice Ferrero chocolate waiting on the cushions :)