Our stay was bad to average. I received a phone call asking what time I would be arriving and to remind me check in was at 3. Close to 3 we were unsure if we needed a lockbox code, there was no answer on the number that previously called me so we ended up sitting around the property waiting. At 3 we received a message that someone was outside. The instructions for parking, heating and water were very long-winded and confusing. We travelled from London and attempted to nap as we arrived but were disturbed by a neighbour saying we had parked in her space, even though we followed the directions (which were incorrect). There was 0 water pressure for hot water which barely came out of the tap and was always cold despite trying to adjust settings. The living room never got warm despite the heating being on which was a pain (its freezing at night in Manchester early March) because the spring mattress was so uncomfortable in the bed room we moved to the living room sofa and floor to sleep . My partner took an eternity trying to fix the TV which was quite old and didn't work because the cable was in the wrong socket. We couldn't get access to any streaming services/wifi. There wasn't much close to the property so we kept driving into the city which was 30-40 minutes.