We were very disappointed in our stay here. Just before check in time, we were called and informed that because of the mess left by previous guests, we would have to delay our check in time. With two one year olds in tow, we were very understanding and accommodated this to allow the place to be cleaned. However, when we arrived 2 and a half hours later, the cleaners were just leaving, and none of them were wearing PPE as stated in the Enhanced Cleaning commitment. Furthermore, the place was still a mess and did not look like it lived up to these standards of cleanliness at all. There was clearly mess from the previous guests, but the oven was filthy beyond use, the floor was covered in glitter and other rubbish (not safe for crawling children) and there were 3 hand towels and one small bath towel between the lot of us. The bedding was stained and filthy, we were not informed of a safety issue with a light switch that had been smashed in, and the garden was wrecked by a hired hot tub. Even though this hot tub was probably hired by the previous guests, we were not informed about it or given an apology, and were then blamed for dealing with the delivery men who came to collect it because apparently we shouldn't have let them in the house.
Even though Daniel has apologised to some extent, I don't feel he has taken responsibility for the running of this property and relies too much on the word of others while also placing too much blame on his other guests. In this instance, he should have been present and on hand to assist, but we never saw him and from his messages it seemed as though he was only aware of what people had told him but he hadn't been to check the property himself. When I informed him the oven wasn't clean, his response was just to tell me it was, not to go and see it for himself.
I'm sad to leave this review, because I have never had a bad experience with a superhost on Airbnb before. I hope this was just a one off incident for Daniel, because I can see his other reviews are all good, but the truth is I would not recommend this place to anyone and it has made me seriously doubt the Airbnb system that I have used and enjoyed so much in the past.