Having read other reviews saying the property was spotless and knowing from their website that they carried out an enhanced cleaning regime I was disappointed when my niece told me that they had had to clean for 2 hours on arrival. I have reported this to Tamas at Prime Stay who has spoken with the cleaning lady who apologised and did say she would be more thorough in future. We appreciated her apology but finding toothpaste marks and hairs in the sink is unacceptable and we are pleased that Tamas will be carrying out some spot checks.
Some of my family arrived Monday night, others Tuesday evening and my partner and I not until Thursday evening. Unfortunately my family having not reported it prior to my arrival told me then that the first floor shower was backing up and leaking and the sink in that bathroom, with a loose tap also wasn’t draining as it should. As they had left us the ground floor bedroom, I don’t think they’d noticed that there was water staining and peeling paintwork on the ceiling of that room presumably from the bathroom above. It had obviously been happening for some time and I am not sure why previous visitors had not reported it. Tamas thanked me for advising him of these issues and he has since told me that they were fixed on the Saturday after we left.
Hence I believe if we had reported things sooner, they would have been addressed.
Tamas was always very responsive and helpful. He was also kind enough to remember why our family were visiting.
There were a few little things, like broken lampshades, which are disappointing when I know Tamas & Prime Stay are trying to present a quality rental property.
The house markets itself to a variety of renters but if you are a family like ours coming together, 8 adults and 2 children in what is a 5 double bedroom house, it would have been nice to have more seating than a 2 seater sofa and a beanbag. Whilst I don’t think you could get more than a 4 person dining table and chairs in to the room, a corner sofa with perhaps another chair, we think would fit and could work.
We still greatly appreciated being able to find a 5 double-bedroom house for a relatively reasonable rate. And whilst it is on a busy main road in not the most affluent area, it was well-positioned for us, being close to other family.