I don’t normally leave bad feedback and always respect other people l’s property. This property was advertised as pet friendly, I selected 1 pet on booking and paid the full amount upfront, then I was told while I was driving to the property, there would be an extra £49 charge for Petcare. I had no choice but to agreed as I paid in full upfront and wouldnt be able to get refund on last minute. Despite I text to say that I was driving and will pay when i arrive, I was told that unless I paid for this extra charge, check in instructions would not be given…. Firstly, I felt tricked into this booking , if I ticked there is 1 pet, any extra charge of applied should be shown on the check out, shouldn’t inform customer there is extra charge after paid upfront. Secondly, I felt humiliated that I was threatened check in instructions wouldnt given unless paid when I clearly explained that I was driving willI pay when arrived. That was very put off.
This property is face a very busy main road, it’s extremely noisy when Windows are opened. It’s too hot not to open the windows. Two days of last minute get away end up was restless at nights because of the noise. I wouldn’t recommend this property to anyone.