I stayed on a Friday and Saturday night with my boyfriend and another couple for the weekend.
Lucia was very helpful from the start and as we were arriving late she had her dad waited for us and let us in. The place was as seen in the pictures and very clean, and she had left out some breads, cereal etc which was a very nice touch, especially since we arrived late. It was made clear that if we had any issues or questions, that it was no problem to contact lucia. Overall very helpful.
The only problem we had was that upstairs had a party friday night with very loud house music and shouting. This stopped at mid night and no issues after that. This could happen anywhere and would not turn me off staying and in particular when it stopped at midnight.
I would recommend this place to friend short walk to deans gate and metro.