my experience at Ben's place was simply not good. i did not receive any check-in instruction from Ben on the night before check-in, i had to msg him and got instruction afterwards. in the check-in instruction it says that host to provide check-in code on the day of check-in, and i have not receive any check-in code after 3pm which was check-in time, again, i had to msg him and then to receive the code. not like my previous experience, the previous few hosts was very engaged and helpful.
the property is older than the photos published online, some basic stuff was not available, such as hand wash, kitchen paper, etc. the washing machine was old and it had dirty water. although there was someone to come to clean the washing machine on the second day, we didnot bother to use as it was very smelly. we had to hand wash cloth and unfortunately that the towel rail did not work at all.
i understand to be a host is not a easy job, and i never expect to have luxury or fancy furniture in the apartments, but i do expect everything is working properly, but unfortunately it did not happen to me. one thing Ben did good is he is responsive online, he replied pretty quick and offered us a replacement apartment, but overall, it was not a pleasure stay.