The apartment itself was faultless. Beds were extremely comfortable, clean and “boujee” - perfect for my 21st with the girls! Also, the apartment is much bigger than the photos suggest which was surprising! The little extras such as the shampoo and conditioner bottles really made that extra difference too, so thank you.
Check in was easier than expected however there was another group checking in at the same time who took both key fobs so we had to wait in the lobby until they came as when I phoned the company I had no answer. Other than this, the instructions sent over were simple and easy to follow.
Location was perfect, we also caught the tram in from town which was a nice difference to an Uber - which were also cheap enough into the centre!
However, there were issues in communication in regards to deposit and we requested and paid for early check in but ended up checking in at 3pm anyways. With reference to the deposit, I was asked to pay another £500 deposit just a day before going, as a University student this was incredibly difficult to find the funds and having to wait so long for the reimbursement is not ideal. There was nowhere stating that we had to pay this deposit when booking the apartment.
We all had a lovely stay other than the issue with the deposit - we hope to return again! Thank you.