Firstly, the photograph on AirBnB was not the apartment we were given. This is one of several apartments in a converted hotel owned by Pillo rooms. The check in arrangements were changed just before we arrived and as we had been travelling we were not aware. This meant we had to try to find out on arrival what had happened. Pillo rooms did not answer the phone so Air BnB had to sort it, although the bloke that phoned after an hour from Pillo Rooms was very helpful (although he seemed to have to keep checking with 'the office' whoever that was). There was no personal touch here. The apartment has a very small sitting area/kitchen and no internal doors. There were two chairs one of which was broken and a badly stained sofa. They also insist on a £99 deposit and that you send personal details and photo ID outside the Air BnB system which I thought wasn't supposed to happen. This place is OK for a short stay but I wouldn't use it again.