We never stayed at the room.
Nicole was very easy to reach, both before coming and after we arrived and the problems begun. When we arrived (late at night because of our flight), we tried to enter the apartment but no one was there. The master key safe was empty, and when we contacted Nicole she said that the previous hosted probably didn't leave the key at its place, but no one was there to let us in. That caused us to have to find a hotel as near at the Airbnb, since it was late at night, cold and raining, and we couldn't wait any longer for someone to let us in. The Airbnb support team contacted us the next day and was as helpful as they could be.