Sadly this experience was one to forget.
I received multiple emails leading up to arriving at the apartment but never received the checkin details.
I called 3 times to try and talk to Dan to gain access to the key box etc but I never received a return call.
With this I had to book other accommodation for the evening.
Frankly to not receive return calls or replies to emails/messages when help is required is fundamental to the Airbnb service.