We were travelling to Manchester for a funeral and had planned to stay at Whitworth Lock the night before due to social distancing restrictions we did not want to place out family at any risk.
However taking this into consideration it did not seem fair to then place the safe at Whitworth Lock who would come into contact with us and subsequently their families, at the same risk so we decided to cancel our stay and do the trip in a single day instead of staying over a night.
The commutation we had from Jo was great, they were very quick in replying and understood our reason for cancellation. It was a shame we didn't get any money back but as we had missed the cut off date for that, was also understandable. Perhaps we will stay here when we visit family again when all this is over.