Steve was a lovely person to deal with - great, proactive communication. However the flat had a few issues. Generally it felt unprepared. I arrived in December at night time, finding the lights in the flat wasn't overly easy. You have to ask for the heating to be 'boosted'. The 2 windows don't have any blinds, the right hand side of the bed slats fell down, the bathroom door doesn't shut, the fridge wasn't switched on, the shower head doesn't stay upright when you turn the shower head on. Small things like having to find the power sockets for to turn the TV on then finding the Wifi extender to turn get the satellite TV to work. A lot of these items could have been all turned on in preparation. Lastly as it's a basement flat you really hear any noise from upstairs.