We actually stayed in a different property as there was a problem with this one. However, it was almost identical and we were informed about the change in advance. The property was clean and well kitted out and the communication was very good. There was an issue with a smoke alarm going off in the middle of the night but they said it was a new one and perhaps it was a one off. We left behind my kid's beloved teddy and they were happy to post it to us, which was great customer service.