Even though the location and the flat itself was good, the check-in process regrettably made it all pretty annoying. Due to an error on the host's part, the flat was not cleaned, the linens not changed, the plates and cutlery were not stowed away. The worst part was the communication, because despite our immediate reporting, after almost 4 hours of promising repeatedly someone would come to fix it, with no mention of when, no one came and our host made us move all our things to another flat, which made it hard for our young child to sleep at the right time, as well as waste our time waiting all this time. Finally, despite the Airbnb policy that clearly states they should reply within an hour, the host has completely ignored our refund request for the cleaning fee. We will get Airbnb involved but it is clearly a big annoyance.