The communal hallways and carpets to the flat was scruffy and carpet stained. On entry to the flat there was a smell (could of been cooking smell but lasted the duration of the two days we were there). The kitchen/living room did not look the same as the photo on their website. There was a corner sofa, although comfortable was full of stains. The kitchen table top was lifting/peeling and a few of the cupboards in the kitchen either didn't have a handle or the door needed realigning and the skirting of the cupboard was peeling away. The hob and oven were greasy/dirty. The majority of the plates, cutlery was in the dishwasher - they didn'teven unload. There was a couple of plates in the cupboard that were chipped. There was 3 of us staying and there was only 2 cups to make a hot drink. The bathrooms had mould and dirt and very poor lighting to shave. The mattress in the master bedroom was full of stains- no mattress protector. scuffed walls. I took photos so i can backup my complaint.