We traveled up to Manchester as a family for my Graduation at the Business School. Alain was really helpful and friendly throughout the booking. During our journey on the train he checked to see if our train was running to plan. As we were a little delayed on arriving into Manchester, he phoned as we walked to the apartment and offered to meet us outside. This was really kind as it meant there was no hanging around with our children after a long journey. The apartment was just as described, smart, clean and tidy. Its very well located, perfect for the City centre and a short bus or taxi to the University. Alain provided the essentials to allow us to make a much needed tea and coffee upon arrival then a good selection of cereal for the morning. All in a great stay and we will certainly look to book with Alain next time we are in Manchester.