Booked the room in the afternoon but when leaving to head over in evening my car had completely broke down...upon AA arriving i knew i was stranded as its 30 miles to room and sent message...not even an acknowledgement or concern, not even the next day...so much so that i had to message again and was told airbnb dont do refunds which they clearly do, and i never even entered the area let alone the room so i would expect a refund ! Zero help from colin at all. Im sure the room is nice but customer service is expected from any room i book anywhere no matter the cost