Told after we booked we had to give a fixed arrival time. We did and the person who was delivering the keys was then half hour late.
This after we drove from London leaving early to be on time as we were told we would be charged £50 extra for being late.
While waiting for the keys to arrive sat in our vehicle we saw a least three rats running around the bins outside
When we finally got into the flat after having our photos taken receiving the keys we found there were no towels, the sink tap was hanging off and TV was broken.
So my advice is give this place a miss . Next time I book I will look through rent a slum as I am sure they have better accommodation