4 star because zero support. They don't answer messages at all. Maybe they will change after this review. They only talk to you on the day you paid and the day you have to checkout.
Do not go to the location on their page with all of your luggage for checkin or else you will have to call another Uber to take you to a ministore where you will receive the key. Note it's self checkin so don't expect a lobby or any help guides. You have to click on the link they sent you for the location of the key which is about a 5 minute drive. It is a bit unusual.
Also to lock the apartment door you must turn the knob handle in the same direction as the key. You can contact them but they will not answer you.
Other than that the apartment is great.