Honest review.
Planned stay was for 4 nights only stayed for 8 hours from 2150 hrs and departed 0600 am. On entering the property there was an overwhelming odour of damp and mould, which was only situated down stairs. This indicates that extensive work needs to be carried out to rectify this problem which is a definite health hazard, particularly for guests with respiratory problems. The Kitchen area at first seemed clean however, this was not the case. The toaster was emptied by us, which contained old mouldy residue of toast. We then proceeded to check the oven, fridge and surfaces which were of the same standard of cleanliness. At this point we decided that we could not continue with this booking. We feel the host has the responsibility to make sure that the property is clean enough and maintained for the use of guest. Further investigations with previous guest reviews shows that our concerns had already been raised ie, electrical cable across the threshold of the back door is still loose ad a trip hazard.
We also like to point out that the shower cubical has not been cleaned and hair was found on bed linen. We took extensive photographs and contacted Airbnb and the host at the same time within the 24 hour period. The hoist messaged and thanked us for the photographs and we have yet to hear a response. Airbnb made all the right noises and sent us £ 20.00 and done nothing else. We found alternative accommodation at a further cost to ourselves.
As a point of fact it seems that Airbnb are not regulated by any institution if this is wrong we stand corrected. Finally it seems from reading reviews that the host does not accept constructive feedback and generally states that complaints are non- productive and subjective. We do accept that the host does not clean the property but perhaps should inspect the cleaning from time to time. The damp issues and health hazard falls completely on his shoulders. I hope the host can take on board this reflection and raise the issues with his staff and protect his guests in future bookings.