When we first arrived to the property we had an issue checking in. As mentioned in a previous review you can only access the keys to the apartment once you entered the gates of the car park. This was not stated clearly in the check in information provided. It also took longer to get in since the apartment door was jammed, when we contacted them they advised that we try and resolve the issue offline on WhatsApp. This is highly discouraged to do since you lose the safeguards from Airbnb. The whole process of checking in took up to 20 mins which was frustrating. On the day before we were checking out we asked if we could checkout late. To our surprise we got told it’ll be £25 per hour for a “late” checkout. This was not stated anywhere on the listing before we came.
Overall the apartment is really nice and clean. But just to keep in mind that the checking in and checking out process can be frustrating.