Sara was very helpful and helped to put my mind at ease about staying on a canal boat. As we were staying a few nights, she explained that she would need to pump out the toilet and refill the water by taking the boat up the canal to a local marina. She kindly offered to let us join her and then on the return she dropped us off, so that we could visit Ordsall Hall and then walk back along the canal. She kept me informed and regularly asked if we had everything we needed. Spot on!