This was my first stay with Airbnb and I was nervous, very nervous but right from the very start Suzie made me feel welcomed. The responses were quick, almost instantaneous and they were friendly and pleasant. When we got to the apartment, Nat was there to greet us who was completely hospitable and had a set of useful information for us such as tv use, taxi numbers, heating etc and it just made everything easier. Everything was clean, the apartment was stylish and the view was pretty cool. After our first night, Suzie msged us to check that we we're ok and asked if there was anything we needed. I was honestly blown away by such outstanding service and I would recommend them to anyone.