The host are shocking, we was locked outside of the property (the key wasn’t working) for hours and hours, we called, texted and messaged them via AirBnb multiple times. For hours we tried to call, no reply we ended up staying in our car the whole night freezing cold. Woke up, still no reply back. Bare in mind it’s been 11+ hours and still no reply from the host, we was 4hrs from home. We had to stay in the car, we called a locksmith to get us inside the house as all our clothes, passports etc was locked inside and we couldn’t get inside. They are refusing to refund us for the locksmith, we paid £291.. honestly shocking.