If I could give her 0 stars I would. Rubbish bins were full and smelly, overflowing with trash and liquor bottles, empty liquor bottles were stashed in cupboards, dishes haphazardly stacked on counter, dirty microwave, moldy shower curtain, half-eaten/used food in the refrigerator, misleading photos, horribly uncomfortable (unusable) furniture, no basic amenities like kitchen roll or washing up liquid, bare light bulbs hanging from the ceiling, dirty walls, cobwebs throughout--I could go on. Just awful.
To top it off, the bed broke WHILE WE WERE SLEEPING IN IT (we're in our 60's so there were no crazy shenanigans involved!) and she's lodged a claim for £450 for a cheap Ikea bed.
We arrived Christmas Eve night after dark and immediately went to family, so most of the issues weren't apparent until the next day--Christmas Day. I opted not to spoil her holiday or further mar our own by complaining right then, so the next morning (Boxing Day) I let her know about the issues and that we were leaving a day early. She made no comment on the issues themselves--not even a simple apology--and denied my request for a refund because I didn't bring the the issues to her attention within the 24-hour cancellation period.
I escalated the matter to AirBnB directly who issued a partial refund.
I'm a frequent traveler and have been an AirBnB customer for over ten years all over the world. I have never had a bad experience nor have I ever left a negative review. I have no idea what she'll write in response to this, but I have lots of photos to back up everything I've said here. We were nothing but the model tenants my 10 years of glowing recommendations would suggest.
Big thanks to Ines and Stefanos at AirBnB Customer Care who were very understanding and apologetic on her behalf, and deviated from their normal policies in order to take care of a long-term loyal customer when their host wouldn't.