NOT WHAT WAS ADVERTISED. I'm not the sort of person who likes to leave anything but positive reviews but unfortunately this accommodation and host fell short of the mark on so many levels. I privately msgd the host with my concerns upon return home and I requested a partial refund due to some issues at the property. I had used electricity when in the property so accounted for this when asking for a partial refund. Lets begin: Communication was very good via email or text access was simple. I do feel that there should have been an opportunity upon arrival to be greeted by the owner. I booked back in February and requested a lower level room at this time and was assured this was not a problem. I did expect the room to be similar to that in the advert. It looks new, fresh linen, pristine clean and included ensuite and tea/coffee facilities but our room was nothing like the one in the advert. The room had an unpleasant odour from the moment we opened the door. I dont smoke or do weed but I know what they smell like. Broken blinds on the only window and one of the divans was very dirty along the base which was seen immediately we entered the room. My bed was really uncomfortable. No tea/coffee facilities in the room and no ensuite. We had a bathroom that was in the communal entrance hall opposite the kitchen. I had not been informed but made the best of the situation. As always before leaving a property I stripped the beds. I was shocked and felt quite ill at just how dirty the pillows and quilts were on all 3 double beds. Mattresses stained to. My bag and belongings were already packed in my car and I just wanted to get out of the room so did not take photos of the bedding. I wished I had though following the abusive comments and lies I have received from the owner. No mattress protectors on any of the bedding. Bodily fluid stains in a bed I'm paying for is not something I want to deal with. My eldest daughter was itching quite badly and when she changed her clothes she was covered in bites. We often came out of the bathroom with people coming in and out of the kitchen or on the stairs. This was a bit unnerving for young teen girls having to use the bathroom and then walk out into a public area then into a bedroom. Certainly not the ensuite I believed I was paying for. There was a large kitchen but it wasnt that well equipped, no spoons, looked through all drawers for tea towels but could not find any, a broken toaster, battered fridge, the table was broken and so was the chair that I went to sit on, the back was broken from the base. The cups in the cupboard were dirty and the base of the cupboards were sticky. Washed everything before using. This is an honest and fair review of the triple bed room that my daughters and I shared for 2 nights and is based on our own experience. Others who have had the Advertised room may be happy with their stay. Sascha has asked why I did not contact her about these issues while there. Firstly: I did not find the issue with the bedding until leaving so messaged her upon my return home late that night. I added pictures of the broken chair,my daughters blood stained foot from scratching, a pic of the bites on her legs and a pic of the old bedding as a comparison to what she advertised. Why did I stay? I'd travelled 160 miles so my daughters could attend the HS concert and I didnt have money to stay elsehwere. Would I stay again? No not worth the money, our room was not as advertised (we got a dining table and 4 chairs in our room instead of a room with brand new beds matching bedding, tea & coffee, kettle & cups as shown in the advert) Yes I requested a ground floor room but I expected it to have some resemblance to those advertised especially as it is stated its a newbuild. Upon contacting the host I was told that the bites on my daughter were flea bites not bed bug bites and the room smell was because me and my daughters smelled of dogs and that she had cleaned up loads of dog hair that we had left behind. She said the room smelled of rain soaked dogs that made her want to vomit. She proceeded to state that the pictures I had taken were from the internet and not of her house. Infact she at one point said "Wrong property darling." She then told me that there was cctv footage of us entering and leaving the bathroom so we must have been ok with it. I felt this was not only invasive but very wrong to not tell people you have cctv especially when a minor is involved. She claimed it was in her listing but actually the camera security icon on the advert is crossed out and no where has she written cctv in communal areas. She claims that I have damaged her kitchen chair myself. Then said the chair was actually out in the garden because it was broken and said that because there was a table in the room we shouldn't have been in the kitchen anyway. She is claiming I have caused £100's of £'s of damage to her property and that it needs deep cleaning since we used it so has asked airbnb to get £1750 off me. 😱 If I had received anywhere near to what she advertises I could let the lack of spoons, tea/coffee facilities and even broken chair go but the bedding for me is a huge issue. The fact that she has reacted so unprofessionally saying