Our apartment at Cove was clean, comfortable, and in a great location.
Communication was not great. I sent the host a message via Airbnb several hours before arriving to ask if it was okay to change our check-in time. I never received a reply, not even after the fact.
There were also issues with the accuracy of the listing. While I understood that because we were booking at an aparthotel, each room might differ slightly, but I expected that the amenities would be the same in each room. A large part of the reason that we chose to stay at Cove was because we wanted a bathtub, as is shown in the photos. However, we arrived and stayed the first night in a room without a bathtub. Ideally, each type of room should have a separate listing. At the very least, the listing should contain a disclaimer about room variety.
After our first night we asked reception if we could be moved to a room with a bathtub. Michelle was incredibly kind and helpful in moving us to a new room, and even sent us a text to let us know when it was ready.
Overall, the apartment itself was nice and reception was very friendly and helpful. However, this is an example of the issues that can arise when a company (rather than an individual) advertises on Airbnb.