Wonderful property, very girly and luxurious but ruined by the check in process. A few hours before check in I was told I was required to pay a £500 deposit otherwise my stay would be cancelled and I would recieve zero refund. A
I have stayed at many airbnbs and luxury hotels and I have never had to do anything like this before. But as it was a few hours until check in Ihad no real choice. We had alot of trouble accessing the outer door as one of the buttons was broken and then my code for the room door wouldn't work. I had to call jacksonheim office who by this point i was on a first name basis with and was told that i even though i had paid for early check in the code hadn't been updated. Once again the apartment was lovely but 3 days later I still havnt recieved my £500 deposit back which is obviously exactly what worried me in the first place. In the end I was only in the room for a few hours but that's another story but suffice to say I can 100 percent guarantee no damage was caused.