We stayed at the apartment for 50 nights. I negotiated a rate before our stay but this seemed to change (increased by over £500) after a lot of messages and conversations with the guest ready team they agreed to refund the extra amount. The guest ready team said they would look into some complimentary cleans as a gesture of goodwill but unfortunately this never happened instead they offered to charge us for this if we wanted a clean during our stay. On our arrival everything seemed ok but unfortunately after having a few nights in the apartment there were clear indications that it was not fully equipped particularly in the kitchen. I messaged the agent to explain this after some time they agreed to purchase the items (saucepans, cutlery, tea towel,utensils, glasses & mattresses protectors to name a few things) after some time they were delivered to us. I was grateful for the items but was a little frustrated that I had to unpack and set the apartment up as if it were my own, I felt that this should’ve been done for us. The reason for my stay was that I was working in Manchester for very long hours. When I got back to the apartment I expected to be able to cook unfortunately the saucepans which had been purchased were not suitable for the induction hob in the apartment. I explained this to guest ready team who had to go back to the owner and ask if they could purchase the appropriate saucepans, this happened but took around 30 days! I had many conversations and messages with the guest ready team although they came back to me it was often with a response that they were waiting to hear from the owner. This was extremely frustrating and meant that everything took a long time to be resolved. I was told that I could expect some compensation but this changed when they said they had refunded the amount which had been overcharged and this would be all they could offer. Although the apartment looks nice it was not ready for guests to stay. Our experience was an extremely disappointing one Especially as we paid £3000 for our stay. I have since been told that a chair was broken during our stay which I am questioning.