I feel really sad and disappointed that I have to write this review. I booked Kevin’s home for 2 nights based on the incredible reviews of his clean apartment, his commitment to enhanced cleaning, and the title of the Air BnB ‘ Modern Clean apartment’
And so you can only imagine how shocked and disappointed we were when we arrived and were welcomed with dirty laundry in the washing machine, a sticky table, crumbs still left on the dining chairs, a dirty stove, and a damp-smelling bathroom.
I informed Kevin and his team immediately about the state of the apartment, one member responded with an apology. However, no offer was made to rectify or come and clean the property. Which was very disappointing. I then repeated the complaint to Kevin and informed them that we would not be able to spend another night in an unclean property, especially during such troubling times. I then asked for a refund for the night that we will not be spending at his apartment
We were declined a refund by another member of the team who said they sent someone to clean the apartment but we were not in so they were not able to clean the apartment. At no point, were we informed of anyone coming to clean the apartment. They then changed their mind and said we were no longer allowed a refund as we sent the photos of the unclean space too late. Taking no accountability for the unclean home that we had to spend one night in.
I would not recommend this place at all. Please make sure you review Air Bnb's policy on cleanliness before booking this space. Also, have a look at Kevin's reviews for some of his other homes and you will find a similar pattern.
Finally, I must be fair in my review and mention a couple of positive points. Although it did get a little confusing dealing with so many different members of Kevin’s team, they were very quick at responding, directions to the place were clear and the one night we spent there, the beds were comfortable.