The flat looked nice and was what we wanted for a weekend break. But the booking process was really complex due to it all being outsourced to a company called Opulent Living, so none of the communications actually came from Stephanie. Opulent Living sent us a hugely long and complex legal document for electronic signatures, and bombarded us with automated texts. Worst of all, they rang to tell us on the afternoon we were travelling to say there had been a maintenance fault, there was no electricity in the apartment and they were cancelling our booking. We had to book a hotel at the last minute, a lot of stress. Not only that, despite messaging Stephanie to ask her to cancel our booking I received no reply, and still have not had confirmation that my money will be refunded. In many years of using Airbnb, this is easily my worst experience. Not recommended.