Heading to Airbnb on the day of check in the host was unresponsive so my reservation of over a month ago got cancelled. Subsequently I had to spend a night in a hotel, and look for another Airbnb last minute which was much further than I wanted to be. I lost 2 days of sleep because of so much back and forth between myself and Airbnb, trying to resolve the problem. Thankful Airbnb was on standby to help and sorted me out.