Regarding the apartment, I have few complaints. It’s located at nice location, tram and bus stops are near by, the apartment is clean. But the wifi was very poor. The checkin instructions were not clear. He was unresponsive till the date of checkin. All our earlier messages went unanswered. We were told that the keys might be available only after 2 pm due to guests previous night. we were able to collect the keys before 2pm , but we were not informed that we still can’t checkin even though we had collected the keys. The cleaning lady was inside the apartment and she refused to even open the door and let us know that we need to come back later. For early checkout, we were told we could drop the keys in letterbox.Even after informing him that we checked out, I received message asking me to drop keys at drop location for checkout. So I have a feeling that our messages are not being read. Better communication would be appreciated.