We went to the flat to find the following problems: The bathroom was dirty, the bath mat was not clean, there was mould all around the bath, only one of the 3 lights were working. The fan was not working. There was no way 5 girls could have managed in it, it was so dark and dirty. To remove the mould, you only need to put bleach on it. To make the bathroom usable, clean the bath mat, replace the missing lights and have the fan fixed. Then we went to the kitchen. The fridge was dirty inside and everything left in it was frozen solid; the water, the peanut butter and the sticky sauce inside the fridge, which had spilled on the shelf. We clearly could not use it as it would have frozen everything overnight. The kettle was covered in grease. The windows were covered in fingerprints. The cushion covers were all damaged. My daughter walked on the floor and stuck to it!!!! I had booked for 5 people, asked if there was space for 5. We found 2 x4 ft beds, not proper doubles. The couch in the kitchen diner was a pull out, but there was no bedding for it. There were only 3 towels in the flat for 5 women! There was not enough cutlery for 5. In the bedroom, the carpet was badly stained and the wallpaper coming away from the wall and there was a pull in the bedding. I am not actually a fussy person, but we couldn't stay there. I had to drive to get the key at a different venue. There should have been a working fire alarm in the hallway, but that was broken off, which was a worry , as we were on the 12th floor. I hope there is one somewhere else in the flat but we could not see it. We have taken photos of all the points I have mentioned here. All these things could have been sorted with a proper clean and some DIY. If taking a booking for 5, you surely have a responsibility to cater for 5! The owner's uncle agreed with us that we could not stay under the conditions and assured us we would get our full money back. The owner has offered us £65 of the £165 I paid. I have never made a complaint before about a property, but was stunned at how bad it was and the lack of apology or recompense. I had to pay last minute price for alternative accommodation for 5 for 2 nights in Manchester at the weekend.