The house and location would have been fine but during our stay the heating and hot water were not available, making the property extremely cold and unpleasant.
On the drive up (an hour or so before check-in) I received a phone call and was told that the heating was not working at your property . It was suggested to me that a plumber could be called out but that it might be inconvenient to me as the Plumber could only come later in the afternoon (well after check-in time). I said that it was not a problem as we would be out much of the evening and that the plumber should be called. This was ignored. I was also told there would be three electric heaters left in the bedrooms should we require them. This was not the case. It was never, at any point, mentioned to me that the hot water was also out of action so after a night freezing in bed we were not even able to have a warm shower.
As I didn’t message the host within 72 hrs they have declined to offer any refund amount or even respond