My husband arrived with our dog at 4pm and was told he wasn't on the booking so would not be permitted to check in. I had added him and our dog using the Airbnb app days before which he offered to show reception on his phone but was told that as hotel reception staff don't have access to Airbnb they couldn't do anything. When I arrived at 5:30pm, we were told that our room still wasn't ready (90 minutes after check-in time) and as we were in a rush to go out to see a show they put us in a basement room next to the bar/restaurant customer toilets with no view from the window. The room while modern and nicely decorated was very noisy and dark and we had a very poor night's sleep even wearing earplugs. Dogs are charged at an extra £25 which for one night feels extortionate, especially for a small dog who is no bother to anyone and doesn't make a mess. We stayed at a similar hotel almost next door and were charged nothing for our dog. Since booking communication with the host has been very poor, they took days to respond to messages or sometimes didn't respond at all. We messaged on the morning of checkout to say how disappointed we felt about our check-in experience but more than a week later haven't had a response from the host. We are frequent users of Airbnb for holidays and city breaks and this is only the second negative experience we've ever had, we tried to contact the host about this but since we've had no response feel we have no option but to leave an honest negative review. There are some positives, the location is very convenient in a great part of Manchester and the bar/restaurant area is very cool. Unfortunately because of how we were treated and the terrible organisation and communication we wouldn't come back.