From the very beginning not only was communication great but they were flexible with check-in time, meaning I was able to check-in a little earlier, which saved me the long wait between checking out of the previous accommodation. Not only this but the cleaning facilities were great.
The overall experience, however, was really enhanced by the location, being a minute walk from the Arndale and a short stroll to Picadilly gardens as well as the amazing guests it attracted. I ended up meeting people from all over the world, some on vacation, some on short business trips and others in the process of moving to Manchester and finding accommodation. I felt like I really bonded with everyone and the large communal areas made it ideal for socialising.
The only reservations were that it lacked air conditioning in the kitchens which have no windows, which made cooking in the kitchen unbearably hot and humid, however, because of the other factors I give this a five star rating!