Newly refurbished apartment, great location as everything is nearby, the check-in man was very polite and welcoming.
However, bad quality pillows and linens, dirty dishes and cutleries that I have to clean everything before using it as the dishwasher was broken for 15 consecutive days.
Checkout is at 10 and the cleaner came at 9:30 and asked me to harry up!!!
Finally not replying to a client request is absolutely rude.