Jo messaged me asking when will I check in to bring the cleaner in, when I arrived I couldn’t find the keys as they were inside the house! And she didn’t think of telling me before so I wouldn’t drive all the way to her house. Only to find that an alternative keys were with a friend arriving after noon, I had to wait with my bags with the neighbors!
After the keys finally arrived almost 4 hours later to the cleaner’s house, she couldn’t even find the cleaner that she messaged me about earlier!!
I was extremely patient with her, I didn’t want to stay in the streets at 6 pm on a Sunday night, so I found another place as I couldn’t trust her process anymore and called her to get a refund, only to find her having the nerve to say “I will think about it and my policy says otherwise”!! She even hang up on me.
She thinks she deserves my money when I didn’t even check in to her house!
Jo is arrogant, greedy and impolite. She is aggressive and it’s impossible to communicate with her. I have asked repeatedly to refund and she eventually gave me 50% although I didn’t even check in yet!
I called Airbnb at this point and they have kindly refunded the whole amount, and said they will make sure this doesn’t happen to someone else.
Jo is a terrible host, absolutely awful and I don’t by any means recommend her. I had the option to stay with her regardless of the first day, but I chose not to because I just simply couldn’t bare her irresponsible, rude, and poor quality to deliver care for her guests. She shouldn’t be allowed around people!
I quote her saying “maybe you will learn a lesson about life”! Ironically I thought this was about finding a place to stay instead, I didn’t sign up for life lessons! Such an impolite way of talking! Who does she think she is?!
I don’t think she is fit for Airbnb to begin with.
Don’t book with her.