We don't like leaving bad reviews and understand that things may go wrong on occasion, but this was easily our young family's worst-ever experience with Airbnb and little attempt was made to rectify it. When we arrived we found that the flat hadn't been cleaned, there was rubbish, dirty dishes and a stained rug to clear up and none of the beds had been made. The boiler was leaking so badly that some of the carpets were soaking wet and walls were stained and damp. Maintenance was not good - the living room blind, some of the chairs and two chests of drawers were broken and some of the light bulbs needed replacing. The next morning we also found that the fridge wasn't working.
On arrival, we phoned and messaged the management company who weren't particularly helpful or understanding and very slow to sort things out. We couldn't directly contact the host. We feel as if there was little care from either about guests or the flat itself. Lots of room for improvement!