The listing claims to be "premiere" and have enhanced cleaning, but at this point it was neither. We have given them 7 items to improve it from a well-worn property back to its glory.
Location was fabulous. It felt VERY safe with two step fob at front door and then key to apartment. It was a very quiet & clean within complex. Elevator made transport of luggage a breeze & it seems it'd be completely accessible for physically limited individuals. Great food opportunities around every corner, including a little general store. The kitchen did allow for us to cook meals. Washing machine works well. Easy check-in & check-out. 0.6 miles from Victoria & Piccadilly train station, 24GBP Uber from terminal 2 at airport.
Issues to be aware of - there was mold in shower and a moisture issue which there was no resolution provided. Communication was great when we arrived and had no heat. When we had no hot water & some other minor issues, they didn't respond for three days. We had to seek answers out from others.