Pictures did not match what we arrived. There were: exposed wires, broken doors, holes in the kitchen counter, dirt and stains, bathroom tap was labelled "out of order" and was not cleaned prior to entering.
On arrival one of the members of shop staff entered our apartment unannounced through a linked door and explained they share the kitchen and bathroom in the apartment. This made our party feel uneasy with small children. We were unable to lock the door to keep staff out although they understood our concerns and promised to make alternative arrangements.
When we complained to the host our full refund was accepted and communication was excellent around our complaint. We never personally spoke to Cedric only a Lady - who did not know the shop we had to collect the key from.