These guys saved us from a terrible experience at another AirBnB we had to leave early because of issues. I emailed and received a response right away. Was met at the flat the day of by the host. The flat is very large and very nice. We felt very comfortable there. Bedrooms are nice and the master is HUGE! Kitchen is good and we enjoyed sitting around the living room each night. The flat is a stone's throw from Abbey Road Studios and THE infamous zebra crossing; a real bonus. Short walk to the St John's Wood underground station. Overall a great place, and great hosts!