Constantin was very easy to communicate with and accomodating with requests to drop off our bags before check in. I apartment was not in the best neighborhood to me but it was a quick walk to the tube which was a bonus. I felt like the pictures were done at the very best angles and did not really reflect the accuracy of the apartment. The bed had very thin slats as a base so my husband fell through once. Overall, it was adequate but not what we thought it would be for the price we paid.