At first katrina was nice she helped with the bag and fixed the broken lock in the room. But when I told her I did not like the place , istead of simply undestand it , katrina acted agresive, when I was leaving , she started screaming :-out,out, out. aggressiveness is unacceptable. If she wants customers to like the place, she could have cleaned better. the window full of dust, stains on the furniture, carpet without vacuuming, furniture surfaces dirty . The window did not close. I do not recommend the place, besides that, it is very far from central London. The room is acceptable, for those who only think about saving as much as possible and do not care so much about comfort. At least the bed linen have been changed.