It was everything perfect for me. The check-in was very fast, Liz gave us all the instructions to get the keys. The location is very good, near by stores, restaurants, pubs... And an underground station.
I needed to ask a question about the sofa bedding and she only took 20 seconds to answer me.. Only twenty seconds!!! And it was a very dumb question because everything was detailed in a book, if I had read it wasn't needed.
I strongly recommend this appartment.