First of all, I loved staying here. The location, though loud, is awesome! Unbelievable views of Trafalgar Square. We enjoyed coming back home at the end of the day, opening the doors to the balcony and just soaking in London. The location was perfect. Walking distance or an easy tube ride to everything. If you are interested in view and location, this is your place.
That said, the place clearly is about location and the view of the outside, not necessarily about the inside. The inside had some issues like some stained towels, broken tiles in the bathroom, and some stained walls and ceilings. When we got there the washing machine didn't work, but they had it fixed two days later. There was not any soap or shampoo when we arrived either.
In fairness though, the location and view, for us, made up for it. If you are looking for a fun place that is central, this is great. It just has some issues on the inside.