The review for this property is the most difficult that we have had to write as Nicky through her communication (only via internet) is a lovely person. After staying in AirBnB properties for the preceding 5 months in Europe and the UK, this apartment was by far our least favourite due to the presentation and repair of the property. It was also the most expensive we stayed in (we understand it is London).
The apartment itself is generously proportioned and the location is excellent but that is where the good points end. This is not a 4+ start property. This property is an owner walk-out property who is looking to make extra cash without putting the effort in to make it an authentic but impersonal which makes it comfortable for guests.
The apartment is not true to the photographs due to the significant amount of both general and personal clutter which makes the apartment feel very uncomfortable. The entry is not welcoming and soggy. The apartment required a general de-clutter so that we could function in the apartment for the two week stay with our two children. If we had understood AirBnB policy better we would have cancelled upon arrival and asked for a refund, however, at Christmas, with parents arriving from overseas we were caught between a rock and a hard place. Upon arrival the fridge and freezer needed to be cleaned and a cupboard cleaned so that we could live in the apartment for our stay. The dishwasher is unusable for dinner as the plates are too big for the dishwasher. The apartment needs maintenance in most areas, notably the downstairs bathroom (which is a wet room combined with a toilet) the appliances and the door to the outside area. It should also be noted that apartment is a split single terrace and the walls are paper thin making the sleeping quarters quite noisy, with the front door of the other property next to your head in one bedroom.
When we read the previous comments posted between our booking and our arrival the writing was on the wall and we should have cancelled, but gave the benefit of doubt. Hopefully this is enough to ensure that Nicky either puts some effort into the apartment for it to be suitable for anyone that wants a comfortable stay as opposed to a London party crash pad. In general we felt as though we had been taken for granted, but we wanted to cut through the code that had been left by previous guest when you read between the lines of their comments.