Average stay, will not come back.
Property manager (Tsega) slow to respond and told me to buy my own soap after it ran out the first day.
Communication - 2 / 5 stars
Accuracy - 3 / 5 stars
Cleanliness - 3 / 5 stars
Overall, just ran into issues every step along the way. While nothing was great, nothing was awful either. Most problems were minor, but there was something wrong each day which adds up over our 5 day stay and in the end, we were eager to leave.
My issues:
* communication check-in - Emailing Maha beforehand was great. She was prompt and responsive. Tsega is the property manager though who I found slow to respond. I gave Maha my estimated arrival 2 weeks prior, and texted Tsega when I arrived by plane (2 hours before check-in since I wanted to come early just to drop off luggage), as well as when I arrived. My husband and I texted at least 15 messages to 3 different numbers provided before we got a single response. I waited a total of 50 minutes (40 minutes outside wondering if I had the wrong place, and 10 minutes inside a cafe). Turns out I was outside Maha's flat, even walked over to Tsega's flat and talked to Tsega's mother (didn't speak English), but just couldn't get in touch with anybody who knew what was going on. Tsega eventually got her husband to meet with us and give us the keys. She was nice when she met us a few hours later and said she didn't answer because she didn't bring her phone in to her meeting at work.
* communication/check-out - Had trouble getting clothes out of washer/dryer and texted Tsega. She responded a few hours later saying sorry but she was at church.
* not all amenities provided (shower gel). I emailed Tsega because it ran out after the first person used it the first night. We had 3 people for 5 nights. She said, "Hi Maha normaly leave some shower gel but if there is none in the bathroom then it run out. Sorry." I had to go out and buy my own.
* washer/dryer - despite following paper instructions with recommended heat/time settings, clothes still came out damp. They were damp overnight and the next day we had to check out. We had to go to a laundromat to wash/dry our clothes.
* cleanliness - ants along bedroom by window, a few bugs throughout the house, and saw 2 spiders during my stay. kitchen stovetop was dirty and 1 section was crusted over.
* bathroom tub is raised and hard to get out of.