As described, clean and tidy room in great location on south side of Thames. Check-in process was an issue as keys were not prearranged and we ended up having to wait close to 3 hours until host could come and let us in, as the neighbor who was assigned to buzz us in was not answering. Once checked in there was almost zero toilet tissue on the roll and none in the flat, this was brought to the host's attention however took until late the following morning to resolve and we ended up going to buy our own. Check-in process needs to be improved, but great location in the city.