Overall it was a good place to stay in a location that suited us and it was pretty clean. Had a problem on the first night when we got in late and there was no heat or hot water. Tried communicating with Nazia but she was using an AirBNB management company so it slowed things down. In the end we figured out (about 7am the next morning) that the boiler was turned off and one of the taps leading in/out of it was also switched off as well). Not ideal but Nazia gave us the first night's accommodation fee back. This probably won't happen again as I'm sure Nazia will have someone checking the boiler each time from now on.