Very proactive, making sure we checked in okay. Room was clean and warm, looked exactly like the pictures. It is a 2 min walk (max) from Camden tube station with a bus stop right outside as well which was super convenient as there was a direct bus to Soho. They kindly gave us a 11am check out and we did have an issue getting our bags as the code expired at 10am but we got in within minutes of asking. Great deal and would stay again.