NEVER STAY WITH THESE GUYS!!! I arrived at 4am at night (told host in advance that will be coming at night and booked previous day to be able to check-in at night). Padlock with appartment keys was opened and empty - no keys. Tried calling host numereous times - no answer - so was left on the street in the middle of the night, quite cold, and with luggage (walked until found a hotel that let me in). Wrote to the host on Airbnb site - didn't get a reply. No replies to my messages and no calls returned. Finally, I called him on the afternoon next day from another number - he answered, said that he is not in London, he can't answer calls at night, he doesn't care, multiple times told me to shut up and listen to him and hang up on me (called him again - hanged up on me again). Later on the Airbnb website he sent me messages asking to cancel booking from my side (saying that in this case he would refund me) - so it would look like my initiatiative and he is not penalized for cancellation.