Beautiful flat, exactly what you're shown in the pictures. Jon's team was very quick and helpful in their responses which obviously made everything that much easier. We had asked for an early check in because I was travelling from Australia and although they couldn't say until the day before because other guests might still be in there, they really did deliver when it was all clear. To have that confirmation before boarding the flight was such a huge relief. The lift in the flat was a HUGE BONUS!