I used AirBnb for this trip instead of a hotel as I wanted to prepare food for myself as I have specific dietary requirements.
I expected a full size fridge freezer that would be standard in any luxury flat. To my surprise I was left a note as I checked in saying the fridge wasn’t working and was given a mini fridge as a replacement. If I knew there wasn’t a fully working fridge I wouldn’t have stayed there and picked another apartment. The host omitted this information from the listing in an attempt to deceive me.
The replacement fridge was far too small. As a result I wasn’t able to prepare my meals. Also access to the fridge was difficult as it was on the floor, so I had to bend down to use the fridge which is difficult at my age.
The host was very unhelpful and mislead me. I was told I would be given a full size fridge the next day, only to be told the fridge wouldn’t come until Saturday. The fridge never came. Instead of trying to actually resolve the situation the host offered me the ability to have extra visitors stay for free, which was pointless as I was staying by myself.
I paid for a service I didn’t receive. I wanted a fully functioning kitchen and I wasn’t given one. I would like the host to be reprimanded and also given a refund of some sort for being mislead and deceived by both the host and her partner.