Charlotte is the most welcoming, responsive, friendly and helpful you can imagine. Despite a mixup with the booking that prevented her from being there in person, we had absolutely no problem getting to and in the apartment thanks to good organisation, very clear instructions and immediate responses from Charlotte. The place was great too: decorated with great taste, super clean and well located, in a lively, multicultural neighbourhood.
By far the best AirBnB stay we've had the pleasure to have. :)