The check in process the desk crew wasn’t very helpful or polite at all. They seemed aggravated every time we asked for help or directions. Also understandably it was a busy weekend but we arrived earlier than check in and asked if we could pay more to check in early and the desk attendant laughed at us and said no without compromise or explantaion. Location is great by the Tower of London and Tower Bridge, the rooftop bar is overpriced and essentially an influencer lounge with cabanas. Probably wouldn’t stay here on my next travel to London. Mainly front desk staff related.