I'll start off by listing all the good things... The location is great with a bakery around the corner and about a 7 min walk to the Kensington area. Neighborhood is perfect. The loft was very clean and the bed was comfortable. That said, the bathroom is incredibly small, the shower is tiny and there was no shampoo or soap but rather a left over travel since bottle of shampoo. The wifi never worked, when I msg Billie about this on our first night, I received a response from his PA telling me that no one else had complained about the lack of internet and that she would reach out to their service provider but I never heard back again and the wifi never worked while we were there. Lastly, at booking I notified Billie that our flight would get in very early and that I was willing to pay extra for an early check in. He informed me that this could be possible if there weren't any guest the night before but that I could leave my bags at his office, which he gave me the name of but no address. I never heard back from him about checking in early, so when we got in to London at 7am, I Googled the address to his office and we headed straight there but the office was locked and no one was answering the phone. We waited for about 20 mins in the freezing weather for a colleague of Billie's to open the door and allow us to leave our bags. Over all, I'd say it was an OK experience but it did leave a lot to be desired.