First, Lina is very responsive and helpful. She gave us great instructions on taking public transport, was flexible on arrival and departure times, and responded quickly to questions. Second, the apartment is wonderful. It's full of art and books and has a lot of life, it felt very 'homey.' Lastly, the neighborhood is awesome. There was always something to do, there is great food nearby, a market, good coffee....tons of stuff. We loved it.