Francien was an absolutely wonderful host. Any questions I had prior to our arrival she would respond in a timely manor. Upon our arrival, we were greeted with her warm hospitality, and welcomed in. She gave us a tour of the property, and ensured us if we needed anything at all to not hesitate to ask. The entire house had a warm and comforting feeling about it, truly felt like a home away from home. Francien was kind enough to assist us with recommendations for food and how to get around Brixton. She even went out of her way to assist with transportation back to Heathrow by arranging a car to pick us up. Truly a huge connivence seeing how we had large suitcases, and didn't want to use public transport. I encourage anyone traveling to London to consider Francien for housing arrangements, I'm so glad we did! Thank you again for making my 1st experience with Airbnb so wonderful.