Carmen was a great host and took care of all of our needs plus more! She is very easy to communicate with and provided guidance about what to visit in London. She had a great breakfast laid out every morning, and even took care of our room. The first morning, when we left the room to see sites in London, we came back to the room later that day to find that our clothes were hung up in the wardrobe and our bed was made with fresh clean smelling sheets and pillows. The room and bathroom look exactly like the pictures, and the location is very convenient. This was our first time using airbnb, and Carmen made sure the experience was a great one.