Melanie was flexible with check-in and check-out time. Our flight arrived early, and Melanie allowed us to leave our bags while the flat was being cleaned. The apartment is an a great location. Portobello Road which has very nice cafes and stores is a short walk away. Notting Hill Gate station is also a short distance from Melanie's apartment. The apartment is more suited to 3 guests, not 4, as the living room couch is not a sleeper sofa. On arrival, Melanie told us the dryer was not working so we had to use a clothes rack to dry the towels and our clothing. This was inconvenient and inefficient because of the humidity. Melanie was helpful in contacting the realtor of the vacant apartment above so they could take care of a chirping fire alarm. Overall, we had a great trip in London and enjoyed our stay.