Communications with Francesco, and with Francesca, his assistant who checked us into the apartment were easy and they responded quickly to requests.

The apartment is in a very nice area, close to an Underground station and Hyde Park. While busy during the day, it is nice and quiet at night. There are quite a few restaurants within walking distance.

The apartment is nice and reasonably furnished and equipped. The second bedroom is quite small, barely wide enough for the two twin beds. There were several minor things that added up to a less than perfect experience. Internet service was very spotty; we were told that they had a problem and tried to resolve it on our second day without any success. The master bathroom has a large window in the shower that is not covered; you're on the 5th floor, but my wife was not comfortable with that design. There is a glass shelf over the sink that limits access to the sink. The bed was okay for comfort, but linens could use an upgrade; there were only two pillows available with covers on them. The hardwood floors in the entry creak and groan with every footstep.

Overall, a good experience, but not great.