Pros: The check-in process went smoothly and home is as shown in the pictures. The location is in a nice neighborhood near a bus stop.
Cons: There was no hot water in the home for the second and third night of our stay. I reached out and the support team was not very helpful. We were on vacation and were asked to find and check the boiler. The boiler was not clearly visible and we had to send pictures of the home. Once we located the boiler, the cabinet wouldn't open so we were unable to check if that was the issue. I requested someone come fix the problem and they were not able to remedy the situation for two days while we were staying there. As hot water is a basic amenity I was very disappointed in my stay.