The property has a good location - close to Kensington gardens and subway stations, it was advertised for 5 guests but we didn't have enough crockery, bedding or towels for the fifth person.
The property looks very nice on photos but in reality it wasn't functional - for example there wasn't any washing up liquid or a sponge to wash the dishes, there weren't wardrobes and actually there wasn't anything to put your clothes in in one of the bedrooms. The bedroom next to the street is noisy. Also the property doesn't have a recycling bin.
The check-in time is set to 3 PM, we arrived at 5 PM and the property wasn't ready - not cleaned, without sheets and blankets... We went for a walk and when we came back we realized that there were no bedding and towels for the fifth person... On top of that we found out that the shower mixer is broken and there is ONLY boiling water (50+ degrees). We wrote to the property management company and they promised to fix it as soon as possible. However, this was never done and we spend the whole holiday without a working shower! In the bathroom the sink was blocked and in the kitchen it was leaking...
The property management company stop replying to our messages as soon as we sought AirBnb support.