Neighbours above were loud and woke up at 7am, stomping around upstairs and arguing. Boiler broke and I had no hot water on first night of stay, they sent instructions on how to fix boiler in a PDF but it had to be reset by myself every day to make sure I had hot water and heating in 0 degree temperatures outside. Not sure why they didn’t want to send someone to fix it properly. Other than that it was a thoughtfully laid out place and the bed was comfortable!