It is unfitting for the host to clam to be a superhost while failing in basic tenets of hosting. 1. Breaking the trust of guest: Trust is fundamental aspect of the AirBnB business model and the least of the concerns of this host. We were denied the keys to the room quoting AirBnB policy and were told to trust. As we visited London for vacation, we left room in mornings and returned only late night trusting that our room will not be entered without our knowledge. We left our valuable items. Entering our room in our absence is definitely breaking our trust, invasion of our privacy and loss of security for our valuable items. Further, we never restricted the hosts and rather welcomed them to come into our room and chat with us, whenever we were in room. On couple of occasion host's husband has been in our room for chat. We were open to hosts visiting us anytime for inspection of the room when we are around. The photos that were posted for claiming additional money are themselves the proof for unauthorised entry into our room. 2. Lying to guests: On 31st Dec when we returned to room in evening time, we found one of the window was opened. This open window can be seen in one of the photos. Not knowing that this photo was taken, I asked the host - how the room window was opened and wether someone entered the room? For this the host simply lied on my face repeatedly saying that I only might have opened the window and forgot about it. We are not used to cold weather and surely did not open that window. The host smugly asked in return - "what business we have to enter in your room and open window?" It is now clear, due to the photo, that the hosts entered the room and open the window. They lied when asked about it and this is the business they are doing. They could have simply spoken truth and resolved any issue then and there. 3. Treating the genuine concerns of guests as disturbance: On the second day of our stay the room was too cold as the heater was off and not in our control. We returned late night to room and found it freezing. My infant son was shivering. First I had sent message on Airbnb requesting for heater to be turned on, waited for more than an hour. Then called on phone for a few times. There was no reply. Only then, out of genuine concern and noticing that lights were on and TV sound was present in the host's room, I knocked their door, and after sincerely apologising requested them to switch on the heaters. The heaters were switched on briefly and were switched off after a while. By 5 am we were left shivering and cold. We tried again messaging and calling. Only after waiting in cold until 7am and ascertaining that the hosts were awake (and listening to loud news), knocked their door for requesting them to turn the heater on. Apparently, our genuine request was construed as 'disturbance' and we were shocked to see the hosts message not to disturb them. If in first place, if they informed about the schedule of heating we could have had the opportunity to discuss our concern. 4. Failing to communicate with guests: Several of the issues could have been resolved just by speaking to us as we are hardly 10 steps from the host's room. When we welcomed Rahul (host's husband) and explained the above situation regarding the room heating, he conceded that host's response was uncalled for and mentioned she was ill and not in a proper frame of mind. Further we discussed and fixed a mutually acceptable schedule for operation of heaters (to be on during 8am-10am and 10pm-12am). It is another issue that this schedule was not followed for several of following days, but at least an attempt was made to listen to us. For many other issues we were either kept uninformed or not confronted directly to resolve. When the issue of providing heating was raised, the host replied saying we are causing health hazard to them due to overheating, which we never intended. We were dismissively advised to use more blankets and sweaters. This shows that the selfish comfort of the hosts was priority over that of the paying guests. 5. Raising false allegations: When the hosts asked about cooking in the room, we understood their concern and got permission to cook rice (not curries) and strictly followed this point. We only cooked rice keeping the windows open (next to the desk) to make sure moisture and smell are out. And the store purchased 'ready to cook' curries were only heated in the microwave on ground floor. But the host is claiming that repeatedly we were cooking curries in room without permission, which is absolutely not true. Further we stopped cooking even the rice from 2st Jan onwards, as we were packing our bags and had food outside on 3rd Jan. We left early morning on 4th Jan keeping the window open. We stopped heating curry in room on 28th Dec and only cooked rice a couple of times since then. How can the smell of curry still linger 10 days after on 7th Jan? does this make any sense? Also kindly note that there are at least 4 people living in the building, cooking similar Indian masala curries for both afternoon and evening meals right in the middle of first floor. Surely, the hosts have smelled their own curry and are raising the allegations on us. Many times we have noticed the smell ourself. Food is nature's requirement for life and we understand this fact and never feel offensive about temporary aroma of food. Another false allegation is that we are cooking on duvet. How can anyone do that? It is minimum sense not to do that. The host...