The owner is very nice but, candidly, the place is rundown.
The place is in a great location to see London. But if you want a quiet nights sleep forget it. You are above a busy pub. If you have an issue, they will communicate with you. The major issue that I had was 1) the hot water was turned off when I arrived and I had to spend half an hour dealing with it ( not what I want to do on vacation), 2) the shower doesn't drain( this issue went unaddressed by the owners even after I sent pictures). This is the most unacceptable part of the equation for me. Its disgusting to stand in other peoples backed up filth. 3) The place was dirty upon arrival ( stickiness on kitchen counters, etc 4) noise and smoke from the bar below. 5) the lights in the secondary bedroom dont turn on. 6) None of the tv remotes turned on. I could get over most of this if the place were clean and had working drains. I received an email from the owner imploring me to " write us a good review and we'll do the same for you" but I cannot in good faith subject others to this type of apartment. They were nice at the outset and the apartment was available last minute but sadly I now see why.