Ana was very communicative and we appreciated that she was very prompt to fix the hot water when it stopped working during our stay. That being said, this flat was not the nicest to spend time in. It was clean and spacious, located near two tube stations, but was lacking in a lot of essentials that would have made our stay more pleasant. There are a few things I think would make the stay better - including essentials like cooking oil, dish drying rack, dish soap
a Garbage can in the washroom, a Coffee table, lamps in the living room would have made the stay more pleasant for us. The wifi was also quite spotty. If you need a simple clean well located flat to spent the night this meets the criteria, but spending our evenings here was not ideal.