Vicky couldn’t host due to change in London Covid regulations(fair enough) but would not cancel booking from her side. It was left to last minute so I almost didn’t have a place to stay for the night. There was no refund if I had cancelled from my end but I got full refund once I involved Airbnb and they cancelled on host’s behalf. AirBnB then helped me book another place just in time. Awesome customer service!