Lee is great to work with. Communication was very easy.
The description of the flat was accurate. It is on two levels. You need to go up a flight of stairs to get to the first level and another set of stairs to get to the second level. We booked it being aware of the above. However, my wife has arthritis and so she did not venture to the second level as the stairs were steeper than we anticipated. The flat was well kept and neat. However, during summer months it can get hot and uncomfortable at night. The temperature during our 4 day stay ranged from 73-78F. Couple of the nights we had to slide the windows open to get comfortable. The downside to that is increase in the traffic noise. As is, there is fair amount of noise due location being on a fairly busy road. With the living room and kitchen being on the second level, we did not use them much.
Lee was very accommodating and allowed early check-in and flexible check-out. Also, the key pickup and drop off store is open 24 hours and on the way to Kings Cross station. These definitely made up for some of the short comings that I mentioned above and hence I gave 5 stars.