Donovan unfortunately read the date on our booking wrong and was out of town. Therefore, I got a nasty email from him the night before we were coming to stay about how I was 6 hours late and would be expected to pay a late fee. Then when I came, there was no one to meet us, and we had to call up to his neighbors apartment to be let in. Regardless, it was a nice room for the price in London, so 3 stars is a reflection of my experience