We sadly did not enjoy our stay at this Airbnb. First of all - the pictures in the profile don't include the flat we actually stayed in. I understand this account has a few flats, but none of the photos are from the flat we booked and we did not appreciate how it looked.
Kitchen lacks basics - I don't expect to have a lot but simple basics like salt & pepper, wine opener and maybe some olive oil for cooking I consider to the bare minimum when staying over. The listing says that there's coffee maker, there's none.
Same goes for toiletries - when I book a place that says that shampoo and shower gel is provided, I expect more than 1 tiny hotel size portion for 2 people. And only 1 toilet paper roll for a week.
The flat is very hot & stuffy, even though it wasn't very hot outside during our stay in London, it was always warmer inside the flat.
We payed extra for a child's cot. This was provided without mattress and bed linen. Later a member of team brought over a "mattress" (it was actually a changing pad but ok, we made it work) and a regular large bed sheet.
I would urge not to provide this service as extra in the future if it cannot be actually fulfilled. A child needs a mattress and proper bed linen - sheets, pillow and blanket same as adults.
The current sofa is dirty with steins and filling has collapsed so it's very uncomfortable.
Sadly we did not have pleasant experience when checking in as the member of the team was very abrupt and acted like he does not have time for us. He said he needs to go to a different listing but that is poor planning as we were not late to arrive at the property and should be give due diligence in having a proper check-in.
Positives - the flat is close to a tube station and it has lovely restaurants, pubs and shops close by.
Hopefully some of these things can be improved so next guests have better experience.