From the moment we decided to book, communication with Jo was wonderful! Everything was so smooth, and the place was exactly as it looked. Absolutely perfect for our holiday! Don't let the eye masks and ear plugs fool you, we were there a week and it was the quietest city location we've ever stayed in. There is also plenty of hot water, and the welcome cookies & champagne were a sweet touch. The neighborhood is wonderful with lots of great stuff within walking distance. We felt completely safe walking around at night as well. We went all around London on public transportation and never had to walk too far - lots of busses and tube stations near by. There is no way you'll find a better deal in London - if you're coming to London, book this place!