We didn't met Laura during our stay in London but she always responded quickly via phone. The Check In was really easy and her apartment is easy to find. You'll need about 30-35 minutes to the center of London, which i think is pretty good. The only deficit for us were that the bathroom and the kitchen which weren't that clean as expected or rather not in the constitution i am used to in from other Air BnBs i have visited. Nevertheless i would totally recommend her place. We had a great time in London.