OVERALL, this stay was by far disappointing and honestly an unnecessary hassle !!
1. Make sure to check all of their "COVID-19" rules because you may be surprised last minute and have no place to stay. That being said, they do not allow you to self-isolate if you had been travelling before (and I am not even talking about red listed countries) . At the same time, they have thousands of flyers around the building, advertising their staff's availability to provide extra assistance to anyone quarantining/ has tested positive for COVID in the building?! Oh, and they do not even use masks around there, so that is beyond hypocritical.
2. Staff is rude and unprofessional, and show no respect to guest's privacy or rights. For instance, there was a time that three members of their staff entered unannounced into our flat and after confronting them, they not only failed to apologize but they also provided no legitimate reason for them having entered. In fact, when we tried confronting further the manager, he was refusing to give us his name or admit that the staff was ever there. Finally, he ended up saying (after telling him that what happened was illegal) that they needed to check whether or not we had checked in ? (uhhhhmm three days after our arrival and after having checked-in online and on-site? ). So, yes, I guess they couldn't even bother to check their system but have no problem to ask for many details prior-arrival (and when I mean many details, I mean over 20 messages back and forth, asking each guest's age, emails, vaccination status, and even reason for staying there- in 3 separate occasions because they could not even bother to log the info we provided to them correctly).
3. The flat had 3 bedrooms, we paid for the entire flat, and yet the staff wanted to add another guest just because we were only two people in a 3-bedroom (ENTIRELY BOOKED) flat!!! In fact, we had to argue for a couple of days with management for them to even realize their mistake, for insisting on adding extra guests (NON-SENSICAL at the very least, if not completely unprofessional treatment and behavior throughout).
4. The flat was dirty, filled with dust. The showers in both bathrooms had no adequate water-pressure at all, and at times, the taps were NOT EVEN RUNNING (if many people were using the water at the same time...and I mean NOT RUNNING AT ALL!!). One of the showers was also completely unusable because the water would leak everywhere and would even get out of the bathroom!! Lastly, the kitchen was completely dysfunctional. Although they were adequately equipped with all necessary white goods, the stove/ hobs were initially not working....eventually maintenance came, but then the microwave stopped working?! (at that point, we did not even bother reporting any further issues as the flats seemed extremely poorly constructed and we saw no point in always calling the maintenance crew and waste more of our time during our 1 month stay there!!).
DISCLAIMER: For all above allegations, pictures /video footage and communication logs have been kept, so any issues with the flat have been documented accordingly, but the AirBnb platform does not provide the option to share these here!