The room was spacious, clean, and welcoming, as were the shared spaces. Lana was welcoming and warm and willing to engage in conversation without being intrusive. We had a GREAT time there.
Note: it's a top flat, there are narrow stairs, and it's a climb into the tub/shower. As a person with minor mobility issues, it was sometimes a challenge, but do-able. (The same can be said for much of London - sooo many steps in the Tube!) We had plenty of pillows and blankets for the cooler nights, and a great fan for the warmer nights. Would happily stay there again.