Tom's place is really very nice and comfortable. I came with my three daughters (3 to 7 years old) and the older one absolutely loved sleeping in the space under the stairs. The other two used it as well as hiding space. Everything from booking to exit and communication with Tom was very easy. I also used the place for business reasons and the connection with the City and main places of central London is good (via buses and overground notably). Would love to stay again there.