PLEASE READ: I booked stay here for 1 month and it was the worst accommodation experience of my life. On the first day of check-in I was unable to access the building even after installing the app per host directions. So I called the host about 5x to let them know I was locked out and could not get in. I didn't hear from them until about 4 hours later that night. Thankfully I saw someone leaving and that's how I got into the building. Next, the door to my room did not work the lock was jammed and I got locked out 2x. I proceeded to call the host didn't hear from them until the NEXT DAY. Thankfully I found the cleaner and asked if she could just give me a physical key to help w/ the jamming.
But the WORST part of this experience was the shower, it didn't work! It only poured 54C (129F) water. Needless to say that is incredibly hot! I again flagged to the host and they didn't get back to me until a few days later. It was so unbearable I asked if they could just issue me a refund they said NO admittedly and all they offered to do was send someone to fix the shower. I have a rare skin condition so the heat from the water was making it worse.
The plumber didn't come until about 4 days later so I couldn't take it anymore and I checked into a hotel while the repairs were "allegedly" happening. The day they told me it would be fixed it turns out they now needed to order a part to complete the repair. So again I had to pay for another night at the hotel. They offered me to shower in their offices 10 mins away while the repairs continued!!!! My jaw fell to the floor when they told me that. By no means was this stay cheap and here they are offering me to shower in their office with strangers.
So I started to check the reviews and found another person having the same problems as myself from the shower, door, etc from 2020!! So I confronted the host about it and told them it was dishonorable to list a room online that is not up to par. I respectfully told them that they should take the listing down and work on repairing the room. It wasn't until I called them out on this that they became more amenable to giving me a refund for the days I was displaced.
When I finally got back to the room my door was unlocked with my personal belongings inside and shower still not fixed. At one point I was informally kicked out of the room after I told the host I had an important zoom meeting at certain time and asked if they could please schedule the plumber to come before or after that time. They didn't care and still scheduled it for that EXACT time.
PLEASE PLEASE AVOID this place is horrible from physical building, host, communication, and common decency. I never write reviews but this is SO IMPORTANT. Hopefully this helps the next person and you can avoid having to go through what I did.