Positive. Great location, great neighborhood and close to the tube. Great bedding and comfy beds. Apartment is spacious and comfortable. Negative. The check in process was the worst we have ever encountered. We estimated from the airport the time of arrival. With traffic we arrived 54 minutes late. We were told that the key person left and left the key at an Italian bakery. The bakery was 15 minute walk away, yet they could not release it as a proper code was not given. We sat around waiting with no instructions. The time literally took away an opportunity to visit a site during our short visit. Then comes the conditions in the home. The towels were folded and damp and were so thin and old I might not dry my dog with them. There were other cleaning issues, black mold, dirty floors, and more, which would make one think the cleaning crew needs to improve.