Shirley was very open and welcoming, she makes you feel like this is your own house. The whole house is pretty with a nice design, room big enough, left super clean for arrival, even provided shower gel which was very thoughtful. It also smelt lovely upon arrival. Everything is accurate just as it is advertised. The dog is so adorable and friendly with people. She always checks to see how you are and give a helping hand if needed. Would come back to stay here again in the future.