Natalie was a wonderful host for my sister and me during our stay in London. Prior to our arrival, she accomodated our request for two separate beds rather than a single bed. She also provided us with very simple directions for arriving to her place from the airport. In fact, she left her own birthday party at her house to pick us up from the Underground station. When we arrived, we were so warmly received by Natalie as well as her friends and family. They even welcomed us to join in on the birthday celebrations! We couldn't have asked for a better welcome as everyone was so friendly. On our last day, my sister unfortunately forgot her mobile phone in the room and we immediately contacted Natalie. She sent the mobile phone via FedEx and it was at home waiting for us when we arrived back to the states. Besides her generosity and dependability, Natalie has a kind demeanor and we left London feeling like we have made a lifelong friend.