The good:
-	The best thing by far is the location of the apartment. It couldn't be better placed in Hampstead and all that it has to offer. We used to live nearby, so know how wonderful and unique it is.
-	The size of the apartment and facilities are all fine. Laundry items were all clean.
-	Access was simple.
The not-so-good:
-	The apartment was in need of some TLC and a good deep spring clean. It felt like a bit like a student pad e.g. cushion covers washing, bulbs replacing, wardrobe doors fixing, bathroom tap threatening to wobble off, and an odour floating around the sofa that we couldn’t escape.
-	The place wasn’t ready for our arrival and were made to feel uncomfortable and unwelcome by the cleaner – some basic training should sort that out.
-	The place is not managed by Anna herself but outsourced to a company and our experience could have been better e.g. deal with one person rather than multiple employees, a more personalised service (e.g.follow ups)