Oliver was very responsive with clear instructions for arrival and use of the apartment. His girlfriend was waiting at the appointed time to let me in and show me around. All is as it is in the pictures. For me a key feature was the neighborhood, which is quaint and convenient to all the sites in London! It is a very quite ride on the underground to the theaters and most sites. While a residential street, there are a few pubs, cafes, and grocers nearby for all the day to day needs. I was staying alone and felt safe walking home at night.