This is a very nice and comfortable apartment, close to the underground, which means easy access to most of the sights in the centre of London and a direct connection to Heathrow. The apartment is very comfortable and well equipped. Caroline is very accommodating and very organised, she provides all the information necessary and then some, all very promptly. We appreciated the nice touch of her setting up a Netflix account for us in Italian, as well as the breakfast provisions including a large jar of Marmite, my favourite! The communication was very easy and we had no problems with the check in/check out, even though she was not there at the time. I would very much like to stay in Caroline's apartment again.