Our trip started well with excellent communication from Tricia. Check in was clear and straight forward and on arrival we found the flat was clean and had obviously been recently refurbished. Our problems started, however, when we found that the heating in one of the two bedrooms and the bathroom was not working. It was early March and cold. We reported the problem to Tricia who promised a handy man would be sent to fix it. We were there for six chilly days but no handy man turned up. We took photos and videos as proof of the non functioning radiators, but after our stay Tricia insisted that there had never been any defects. Perhaps influenced by a poor start we became frustrated with the smaller things that were not as we'd expected. The walls were covered in scuff marks that were not in the airbnb photos, the bathroom door handle was faulty (wouldn't latch or lock), the wardrobe doors had no handles (Tricia later wrote that this was the intended design, but the only way to open them was to reach underneath the doors at ground level), the shower holder was faulty (loose and droopy), the kitchen units were coming apart at the base and the small bedroom door wouldn't close. We also found the flat was very affected by noise from neighbours and trains.
In the end we made the best we could of it, but having previously had many positive experiences of airbnb bookings, felt this one fell well below our expectations and at the end of the day was very poor value for money.