Worst Airbnb experience ever!!!!!
Really poor communication. The ‘’service’’ provided was completely awful and very stressful!
Once I’ve made the reservation, they’ve said in order to receive the check-in instructions I’ll need to send an ID document, which was a first time in all my Airbnb bookings. Since it wasn’t clearly specified if even Airbnb clients need to do this, I’ve sent a message asking them to confirm if I need to do this or not, and if so, how. I didn’t receive any response that day. I called at the telephone number provided – I waited for more than 25 minutes, and I had no response. I contacted the WhatsApp number given, and again I had no response.
I received a response 5 days later (on the Airbnb messaging chat) saying that I would need to send them a photo with my ID – just to attach it on the message chat.
Regarding the check-in instructions – they said that I will only receive them on the morning of my arrival day.
A day before my booking day I received a call on WhatsApp from them (a man – he said his name was Chris) saying that: ‘’We have some heating issues at the place you are staying, but don’t worry, we are going to UPGRADE you, and you are going to stay somewhere in the same area, and at no extra cost. This is actually way better’’. Therefore, they changed my reservation. When I’ve checked the location, it wasn’t actually the same area – I would now need to take the bus to the area I needed to be, rather than walk – as it was with the first location. While I was speaking to Chris – I’ve asked about the check-in process and how easy would this be. He said ‘’Don’t worry – the check-in in really, really easy’’. I said ‘’Ok, I will wait then for the check-in instructions you are supposed to send tomorrow morning’’.
The next day, when I was to travel to the location, I didn’t receive any check-in instruction in the morning. At about 10 AM I’ve tried contacting them on Airbnb messaging chat to ask for the check-in instructions – no response. I’ve tried calling them – I waited more than 20 min -no response. I’ve texted on the WhatsApp – again no response. Not even 2 hours before my check-in time I didn’t have any news in regards to the check-in instructions, and no response from them. Therefore, I was forced to cancel my reservation, and I needed to completely change my itinerary. More stress, more time, and more money wasted just because of Robin Door.
I just hope no one else would go through a similar experience, and that this review would serve as a warning not to book with Robin Door. This host is incredibly dodgy – asking for the ID (now I am really concerned about this as well), ‘’upgrading’’ you in the last minute (I’ve seen another review mentioning this as well) and leaving you with no check-in instructions 2 hours before your arrival time. Not to mention the lack of communication! Apparently, this Robin Door has 60 plus locations around Heathrow Airport, so this is a huge business for him and a huge disappointment for some of the clients, me included.