Kip has nice employees and we like the style of the rooms. However we got a very small room without windows (not the room we had booked). The aircon was too loud to sleep with , so it became a very hot night, giving us headaches. Addressed this afterwards and the manager refunded our stay as they realised one of the employees had made a mistake, assigning the rooms.
However, AirBnB kept £13 of that refund, despite Kip ordering a full refund. A bit disappointing that Air BnB did this, as there was no cleaning or service charge in the initial receipt.
Would stay again, provided it would be in a room with windows :).