Check-in process was a breeze, given the detailed instructions provided to us three days before our arrival. The apartment is nicely decorated and the bathroom is very spacious with generous toiletries. The window in the bedroom couldn't be opened though, no matter how hard my husband and I tried.
The next morning (Saturday) after we checked-in, the lights above the coffee maker kept flickering and lasted the entire day. I couldn't for the life of me find out where the switch was. I emailed the host and didn't get a response that day and the next day (Sunday). It's apparent that the apartment is managed by a company and they don't work on Sundays! This was a bit annoying since the bedroom window couldn't be opened and we tried to sleep without closing the bedroom door to get some fresh air in from the living room/kitchen. But with the light flickering for two consecutive nights, it was very distracting. I can't imagine what to do if we had a more serious problem. By Monday afternoon at around 1 pm, I had to email again and they finally responded, although they couldn't tell me where the exact switch was located. We had to put up with the light problem for three nights.
All the units in the building seem to be rented out because all the doors have the same keypad. We could hear people above us walking throughout the night on the wooden floors. This unit looks out to the busy Queensway Street. There's an Irish pub directly across and another nearby, so it got a bit noisy during both Friday and Saturday night. The location can't be beat though with two tube stations right on Queensway along with many restaurants and Hyde Park only a mere 8 minutes walk.
Would return but just wished that communication could be improved.