Overall the Cecile was very accommodating and worked with me to set up an earlier time for key pickup. The apartment itself was good - though it is not three floor apartment as listed but a two floor apartment with an entrance from the basement. Couple of things to consider; the floors are very creaky, one cannot walk around the unit without making considerable noise. The living room couch is a bit dated, though we did not need to use it for sleeping. The upstairs bathroom had a lot of dead bugs which needed to be cleaned. Overall the unit was comfortable.

One thing to note, we arrived on the hottest day in London and Cecile and her team were gracious to get us fans quickly which helped us a lot.