The customer service at Aster’s was really great! I often communicated with them through texting before, during, and even after my stay. They were very responsive! The location is accessible to the tubes by a 5 minute walk to Queensway. The bare minimum was met with cleanliness, but nothing special. It’s not the best place to be at. The pricing is a little pricier for a bed. I recommend bringing in your own sandals for walking around the building. I like to say that the “free SIM” was a bit misleading as for me it seemed like they offered free SIMs, but actually you must pay for the calling services yourself. I ended up getting around the city without service and a map, and that was really fun. 3.65/5 experience.