The room was very nice, with a side view of the shard and the location was fantastic. However, a few things let this stay down. We were on the 8th and has other has described before the lift system is quite awkward to get to this floor. There need to be signs to help people navigate this, there are two different lift shafts and seperate stair cases and does get quite confusing. For some reason areas of the 8th floor are treated as storage areas by the cleaners, for our 2 night stay there were cleaning trolleys and equipment just left in corners/corridors, which looked messy and a bit of a trio hazard. The roof top bar was closed and this was not communicated to us (this was one of the reasons we booked the hotel. We did go for a drink in the skylounge, and paid £21 for a cocktail and soda water. Overalls, nice rooms and hotel, but overpriced and definitely not 5 star by my standards.