While we greatly appreciated the personal welcome by the City Relay Team member at the time of check in and the property was well located and and the furniture, fittings and other facilites provided at the property were good, we are greatly disappointed by the manner in which the reservation was unilaterally cancelled by City Relay after we reported a leakage in the property the morning after we checked in.
Whie I do understand that this was an emergency situation and that we needed to vacate the property since urgent repairs were required to prevent further damage to the property from the leakage, we would suggest by way of improvement of services that the City Relay team be more accomodative and use their best endeavours to provide all support possible to guests to find alternate accomodation and avoid inconviniencing guests to the extent that they can in situations like this.
This was certainly not the finest hour for City Relay.