Beatrix was extremely communicative and helpful from the time I first booked the place all the way through our stay. She reached out a few times ahead of our trip to give us updates regarding the heat wave in London (even providing us a portable fan to make our stay more pleasant), and always responded quickly to any questions or concerns. The place was extremely clean and cozy, and was in a great location to explore the city. Couldn’t have asked for a better host/experience!