You can’t beat the location! We were within walking distance of the Tube, Covent Garden, theaters and the supermarket. This was a great place for our party of 6, since we used all of the bedrooms to have our own spaces.
You can take the Piccadilly line from the nearest Tube stop straight to Heathrow without changing trains.
The WiFi could be slow when everyone was on their devices, and one of the showers is very narrow. If you’re 6 feet tall and using that shower you won’t be able to wash your feet. The other shower has much more room.
Communication from Gretchen was excellent.