My family did a last minute holiday trip. I messaged E from the airplane at 3am his time and he responded. We worked it out and we had a place to stay when we arrived. He was responsive and nice. I didn’t expect to hear from someone at that time of night and was shocked he responded. He even arranged for early check in for us. We love how secure the building is. The concierges were all nice. One even offered his phone up to call locally. We would stay again.