Karen is a lovely lady who made me feel immediately welcome. Her home is immaculate and the room I stayed in was spacious, light and airy. The bed was very comfortable so I had a good nights sleep. I wouldn't hesitate to book with Karen again if I was visiting London, she went out of her way to make sure my daughter got to Heathrow airport in plenty of time by driving us there personally. All in a lovely lady and beautify home.