Host didn’t give us any information about the late check in, although we confirmed multiple times when our arrival time was. We didn’t get the code for a lock box and therefore, couldn’t enter the hotel! We had to book another hotel for one night. Even a day after our arrival the host didn’t communicate with us to fix the issue. To this day (after our trip) he still hasn’t reached out. Luckily, we got our money back due to the airbnb support.
Never again!