I never actually met Antonia. The key handoff didn't involve any facetime but was still efficient and smooth. The first night the bed collapsed completely while I was asleep. I carried the moved to the upper loft and slept on the floor. It took 2 additional days for the bed to finally be repaired. Given that 3 days of my vacation were derailed by not having a bed, I expected some level of financial compensation. However, Antonia failed to reimburse me on any level. The fan in the bathroom was also dysfunctional and produced a loud irritating unbearable shriek. I resorted to taking showers in the dark.