My daughter and I stayed at Eliza's flat for several days. From the reservation process to the goodbye wave, everything was perfect. Eliza was very accommodating when we needed to add a day to our trip. She met us at the flat and oriented us to the workings therein. She helped us with the bus and tube connections, and left us lovely breakfast and snack food. We would definitely stay here agin! The flat is one tube stop from the O2 center if you are going there for a function, or has easy to access central London by the Jubilee line. We love Eliza!!