We never received access to the apartment, with no one to call and no response on email/chat. That left us scrambling to find a room at 10pm on a Friday night in central London. The checkin process and communication were obviously extremely poor. The checkin process required multiple signins, a downloaded app and confirmation responses from the provider. Frustratingly, we never received the response that actually gave us access to the room. There was no phone number or other contact information to reach someone, so we were left standing on the sidewalk praying for a response on email on a Friday night.
Frankly, unbelievable and our worst nightmare. We found a hotel, at of course more that twice the price.....
I would never recommend the Stayo accommodations.