We had a great time in London and the apartment suited our family of four just fine (two adults two kids aged 10, 12). The kids enjoyed having their own room and beds and the living area were comfortable and inviting. It felt like home!

The location for us was fantastic. It is in a charming and quiet neighborhood away from the hustle and bustle of central London. We loved walking around to the local cafes, pubs parks and shops. It is not a "touristy" area which is something we appreciated.

We used the underground as our main mode of transportation and it did require some walking (not a problem for us). It's located within about a 10 min walk from three different tube stops (Hammersmith, Baron's Court and Shepherd's Bush) which can pretty much get you anywhere you want to go with (at most) one transfer. We did not try the bus lines. There is also an overground train station (Olympia) mere steps away from the flat, but it was not useful for what we wanted to do.
One minor drawback was that for a quiet neighborhood, the flat seemed a bit noisy. We could hear the upstairs neighbors walking on creaky floorboards and conversations outside the flat quite clearly. Perhaps it was our "sensitive suburban ears" but the noise cost us a bit of sleep at night. By the end of our stay we seemed better acclimated and it became less of an issue.
Communication was fantastic and we really appreciated the documents you sent ahead of time. It really helped us plan for the trip.
Thank you!