Lettice is thoughtful, respects your privacy but also at hand for a chat, help or welcome cup of tea or coffee. Bed very comfortable, lovely peaceful room. I slept well. Nice shower with plenty hot water. I was attending Queen's tennis championships and pratically on the doorstep. 5 mins. walk from Barons Court or West Kensington underground's. Lettice also was very kind in allowing me to leave my case before check in and after times, which I so appreciated.