Initially everything seems smooth and booking was accepted and nothing bothered me. But 2 days before check in, i was informed that the rental was unavailable due to covid case in the premises.
I was rebooked to another location using a different platform called guestly (please beware). The new booking also was short by 1 day. When asked about the error, i was assured that the booking will be amended to accommodate the original dates. Even during communication via whatsapp, i was reassured that my booking will be extended to the correct dates.
To my suprise on the wrong day of check out, i was informed that they (the host) are unable to extend the booking due to lack of response from guestly (the system)/error. When asked about the covid case, they were unable to provide evidence as well.
We were forced out, leaving us scrambling to find a new place to live within and hour before check out. Not only that, we were asked when we could leave the location because new renters are coming in and the only help they assisted was providing booking.com links for hotels (which i can do on my own). To add to the dissatisfaction to the stay, we were even accused of calling the cleaner "bit*h" and were synically told off that they should have never accepted us in the the first place.
Again, please beware before booking your accommodation with Thames Relocation/the host for their shady practice in managing booking and arrangements as i wouldn't want anyone to experience the hardship we went through.
a hard lesson learnt. stay safe everyone.