While not getting to meet Stephen personally, the directions we received at the last minute on how to get in was fast and easy. My daughter and I stayed for 1 week here and it was a good place to stay. You are not paying for the best/most central location in London, but you are getting more than your money's worth here. Double Bed and bathroom are upstairs and a large couch (which my teenage daughter slept on comfortably) and kitchenette downstairs. Fridge is in the little room out the back of the kitchen. Internet was very fast and reliable the whole week. If you are coming as a tourist, be sure to get a rail travel pass from a train station (Liverpool is the closest), and print out the vouchers for 2 for 1 entry into most of the main attractions. Getting downtown, you walk 300 yards to Forest Gate Overground, ride it 2 stops to Stratford where you can change very easily (literally across the platform) to the Central Underground line which allows you to get anywhere in the city in about 40 minutes. Only main drawback to this apartment is the distance from Heathrow airport (took us almost 3 hours to get there the first day by rental car - which there is a parking space off the street for you). We had a wonderful time in London and appreciate the cost/convenience of this apartment.