Jay was very responsive and helpful. The room was very clean and nice, very comfortable bed and good size room. It was a bit cold and the heater was working but not compensating for the cold outside. At first there was no warm water, only cool. The next day the water came. These are the only drawbacks. The room is in a flat with other rooms beside it and it has 3 other rooms on the floor but the other guests were respectful and kept peace and quiet. The location is very good, in Fulham with close proximity to buses. Overall, I would recommend this place.