We requested an early check and called Steven who actually has a support team which handles the reservations for him. They always respond promptly and are extremely friendly and politely.
The early check in was not possible and they told us we can not even check in at 3pm which was agreed formally in advance. We were told that a check in from 5pm is possible. Understandably we were not happy about this but we agreed if we can leave our luggage there, which we could. At 5pm the cleaning lady wasn’t finished. We were able to check in around 6pm.
The flat is spacious and bright. The location is great.
However the kitchen was dirty, the pans and the oven were dirty.
There is rust in the bathroom. Some of the shelves in the living room are broken.
The couch was dirty, old and therefore uncomfortable.
The dishwasher did not work. After consulting the support team they let us know that they will send a handyman who never showed up. We gave up on the dishwasher and cleaned everything by hand.
We understand that airbnb is a great opportunity to make a lot of money in London. The value for money is extremely low for this flat.
Speaking from many years experience in the hospitality industry, we won’t be back.