Terrible experience!
As soon as I got in I noticed long hairs on the bathroom floor, dirt in the kitchen, crumbs on the counter, spit stains from brushing teeth on the mirror, bits of toilet paper & pubes in the bathtub. I messaged Isla with pics and asked if she could come up or send a cleaner up. Isla said you can’t expect an Airbnb to be very clean and that maybe it was dust from an open window. After several disrespectful messages from her I contacted Airbnb, sent them pics & video & they refunded because it was unhygienic. I let Isla know I was leaving and where I was leaving the key and she freaked out. She later messaged that she would tell Airbnb I hadn’t left and stole her keys (to be able to fine me and get paid anyway). Luckily I had taken a video to prove I left everything in good condition since her previous responses where so rude and threatening. She did indeed report me but Airbnb called and assured me everything was fine based on the video I sent. But beware Isla.