The apartment itself was beyond our expectations, it is on the first floor of a quiet block in a quiet street in Southwark, which is the perfect base for a trip to London in my opinion. It was very well appointed and had everything you can think of for a comfortable stay. Check in and out for us was a nightmare however...we arrived 45 mins early so rang the contact number on the off-chance of an early check in, there was no reply so I continued to call and leave voicemails up to almost 4 pm! It was around this point when we were convinced we had been scammed...our saviour then arrived in the form of a visitor to one of the other flats in the block. He advised us that the company offices were across the adjacent main road, so after walking across we finally managed to check in with Rodrigo (who was very apologetic and helpful). He advised us that we must vacate by 10 am on the departure date and that someone would be there to check us out. We were still waiting 40 minutes later so again had to walk across to the Gimo offices and Rodrigo came to the rescue. He had many apologies and excuses for the person who hadn't turned up! I have used airbnb before and always carefully read reviews before booking but must confess that this experience will leave me less confident about using them again and will be nervous on arrival at a future airbnb booking abroad later this year...shame!