We stayed at the princess hotel in July 2022, we’d booked the 5 person room for 3 nights and paid over £900!! One thing they don’t inform you before hand is you Have to pay a holding fee of £150!! We were not informed of this and the man at the reception spoke to us so rudely. We are a group of students and we’re spoken down too when we said that we weren’t informed of this and didn’t have enough money in one account to pay for it. I didn’t catch the man’s name and but he was extremely rude! Our room seemed to be in the basement with a “fire escape door” which we were told we couldn’t open. The room was dusty and we found hair in the beds. We have just checked out and £10 got taken out of my account without being notified. I rang the same receptionist and very rudely again he told me I had “RUINED” the pillow case with makeup. This is why the money had been charged. I can understand the frustration but I assured him it could be washed out and why wasn’t I notified. The man was horrible over the phone and when I asked if It had been washed he said “do you want me to send it to your house so you can wash it.” Overall our stay was tainted by this man on reception and I advise the company to think about who they hire and how they speak to customers. Will not be returning!