We arrived on a very cold night in London. Master bedroom was too cold to stay for more than 5 minutes. So we had to sleep in the other room together on the first day. The next day, William (friend of Thomas) checked in on the radiators promptly, but it was not enough to warm up the entire room. So Will had to get us 2 portable heaters right away and it finally was warm enough to sleep in the room. Overall, communication was GREAT, it helped a lot. Place is exactly like the picture but a bit outdated (as the building is old). I could hear the tube passing by every 3-5 min from 6am to 12am, but it is not that annoying as it only lasts for 5 seconds. Location is great! It's close to Kings cross but closer to Russell square where it's less crowded! Lots of great coffee places near for breakfast and coffee.