The flat at stock new. high street was close to my son’s place and I rented it for over a month. Positive things: was clean, the wifi is fast and opposite is a super market. Negative points: although Claudia and her boyfriend were very nice, they don’t live in London which made thing difficult when a response was needed.
1- at arrival we were left waiting for an hour under the rain to receive the flat keys.
2- The heating was not working and there was not hot water. Snowed the day after arriving at the flat, was cold.
I reported this to Claudia and her initial response was a) the family staying before me did not have this problem (?), b) she doesn’t live in London, her train was cancelled so she couldn’t come on the second day. Nothing from her all weekend. To my insistence, she sent a friend who looked at the boiler, and fixed the problem.
3) Other problems aroused which weren’t fixed, and always received the same answer: I don’t live in London, sorry....
Summary: if the person working as a host doesn’t live in London, that’s not my problem. It was winter, cold and i paid for my stay.
Last, give the covid19 problem we are all going through, and borders closing for us to be able to come back home I left on the 17th of March, and Airbnb, did not recognised this, and the 14 days i paid and did not stayed in the flat, were charged, despite the global situation, a shameful behaviour.