Really efficient and friendly communication throughout. All information very helpful in terms of arrival and location etc. Exceptionally well equipped and comfortable room. The flat is shared with two other rooms but this added to its chsrm meeting other travellers. Donovan was on hand and there were lots of nice little touches to add ti the comfort and ease of the place. Location for south bank and Waterloo brilliant with easy tube / bus connections fot the rest of London. Highly recommended.