Our reservation with Hux was canceled at 5pm on the day we were due to stay there (and when we were actually on our way to the hotel, just a few miles away from it when we received the email).
The hotel did not give a clear reason for the cancellation of the booking (either in the email itself or when I phoned them after receiving it), and in fact had other live listings on AirBnb for other more expensive rooms in the hotel, despite cancelling our booking.
These listings, however, could not be booked, which further added to the frustration, confusion and disappointment, and we hope Hux will review their policy surrounding the listing of their rooms on AirBnb in future to ensure they are only listing rooms that are actually available.
As a result of this cancellation, we spent 5 hours in a London train station (at night, until 10pm) trying to keep warm, and trying to find alternative accommodation. We also had to cancel our reservation at a restaurant we had booked far in advance.
This was hugely disappointing and not how we had hoped we would spend our anniversary.
We would not visit a Hux hotel in future as a result, and unfortunately will not be recommending them to others, either.