Max and Sophie are great hosts! Our family (including two kids) stayed at the apartment for a week. Though hosts were away, the check in (they provided welcome gift package) and check out process was very smooth and well organized. They were very accommodating and always available for immediate online contact for any questions 24/7. On their own initiative they provided useful information about the area and recommendations for grocery store and restraints in the vicinity.
The apartment location is fantastic, 50 meter distance to the Lancaster Gate underground station. Located on the 1st floor, two staircases up form the ground floor. It looks like there was an elevator but we never used it. Very large spacious living room with 3 large ceiling to floor windows facing the Hyde Park/Kensington gardens across the Bayswater road. Two very nice and quite bedrooms with separate bathrooms and showers. I understand that hosts live in the apartment from time to time, so there is everything you need in very good quality and quantity to accommodate any demands, from cutlery to all the kinds of appliances. Nothing that I would complain about. The building is not a new one so the common premises are not in ideal state but the hosts have told us about this in advance before confirming the booking.