We didn't get to meet Imogen in person but she was wonderfully responsive in communications and her check in man was sweet and helpful. Check in and out we're both easy and smooth. We stayed with a toddler and infant and we were thrilled that the elevators easily fit our big stroller and there was access with no stairs. Imogen also had a travel cot for our toddler which fit nicely into the smaller bedroom so we could use the bigger bedroom for ourselves. The beds were comfortable and a good size.
We loved the location of the apartment. Very close to St Pancras where our train from Luton airport came into and very close to many restaurants and groceries. St Pancras/Kings Cross is one of the few tube stations that is truly stroller friendly. Mostly we loved the location because we could walk everywhere we wanted to go.
Overall I'd definitely hope to stay here again, especially when traveling with a stroller.