We have rated Meth and the apartment at the top of each category, and feel that is fair and accurate. In fact, Meth went "above and beyond". Before our trip, he was responsive to our questions, and candid that early check-in might not be available. A week before our overnight flight, I was just going to ask him again... and he wrote us first, advising that it would be possible! He met us as agreed. He has added some nice touches and new things since the photos. Even had some fans, which we appreciated in the hot weather that we were fortunate enough to encounter. The location is superb, and we felt safe at all times. Thanks, Meth, for your part in making our visit to London so enjoyable!