In fairness we probably would have found it tolerable if disappointing had the heat been working when we arrived. The location is superb. Sitting in the cold exaggerated other concerns. Being older (78), with back problems, I expressly asked if it was ground floor and Alessandro explicitly said it was. It is 1st floor over a (great) coffee shop. Lugging suitcases up to a cold flat and wasting a day waiting for someone to fix the heat left me to see what is in pictures but I hadn't noticed. Furnishings are cheap, sparse, and now shabby; there is no place to unpack a suitcase or put cosmetics in the bathroom (which lacks even a mirror). We tried moving spare sheets and towels to store our things--and found them wet! As was the bath floor mat hanging in the bathroom. The couch is so dingy host covers it with two shocking blue imitation furs that look more like bug hideouts. We moved to hotel without sleeping there. Kitchen looked great. Maybe OK for urban camping.