The apartment was very nice with a nice view, although not directly on the river. We stayed at the 15th floor. We checked in after 6pm, so I had to contact the host who answered quickly and came over to open the door. If you want to use the underground parking lodges you have to request it in advance. You get a key to the parking lodges and a badge to display at the front of your car. The apartment was very clean, nothing to complain about. The furniture is also quite new. The beds are very comfortable. You have to drive about 45 min to get to the center of London.