This flat was in a terrific location, close to many shops and restaurants, as well as public transportation to get anywhere in London. There was a garden advertised in the listing, but the door to the garden was locked and there were no chairs to sit outside, so we were unable to enjoy that feature (sad, because the weather was perfect for it!). Every glass and utensil we used had to be hand washed, as they were put away with food and grime on them. The WiFi was very fast when it worked, but dropped multiple times per day, for long lengths of time. This made it difficult to plan our excursions or relax with Netflix at the end of each day. The service team that handled the flat were slow to respond to any messages (took more than 24 hours for each response, and sometimes as long as 3 days). In spite of these negatives, the bed and couch were both very comfortable, and the rest of the flat was very clean.