My stay here was very disappointing. I locked myself out of the apartment by leaving the front door key inside. I admit this was particularly careless, however my review is based solely on how this emergency was dealt with.
Robert was out of the country and took lengthy periods to respond to my requests for help. He later admitted that the phone/internet reception was poor where he was staying. There were no provisions in place to deal with an emergency; there wasn't a spare key nor had anybody locally been appointed, should any urgent situations arise.
Robert has since had an extra key cut and left it with a nearby friend, should the same thing happen again.
He initially offered a full refund for my stay but has decided more recently that a 50% refund is more fair, as I am at fault for leaving my keys behind in the first place.
Whether the key would have been accidentally left in the flat, lost or stolen, Robert was unprepared, not on hand and slow at communicating.