I didn't have the chance to meet Dana but felt absolutely cared for. The room is extremely comfortable and felt like home, a great way for me to end my stay in the UK. Perfect location with only a few minutes walk from West Acton station or a bit longer to North Ealing, meaning you can go anywhere with ease. This was perfect for me as I had to travel quite a bit back and forth to Epsom and also Stratford to tie up some loose ends before leaving. I will definitely stay here again when I visit in the future.