Joan was very welcoming and available when we first arrived in London. She greeting us with a quick tour of our flat and give instructions about what we needed to know with a couple of helpful cultural tips. The neighborhood is beautiful and gave us just the outsider look into London that we wanted. It was close to the Strawberry Hill train station and the trip into London proper gives you time to get sorted and have a beautiful view of the land. The property was clean and as shown in images. We have a great time and loved our stay in Twickenham. I would recommend this space to anyone visiting the London. We're very grateful to Joan!