Nothing to fault. We had a slight issue with shower temperature which was resolved immediately and professionally. All staff we encountered throughout the hotel were wonderful. Great location with Tower Hill tube 2 mins away and DLR across the road. Good breakfast choice. Will keep this place in mind for next London visit because of lovely room (with responsive climate control) and a laptop sized safe, fridge, Nespresso coffee machine, kettle, ironing board, iron, hairdryer and plenty of sockets (incl USB). Book it, you wont be disappointed!