This was my first time using AirBNB and the process went very smoothly. Arielle was always one step ahead of us by checking in periodically to insure our comfort the flat. The flat was amazing. I felt as if we were the first people ever to use it as EVERYTHING was brand new. I loved that each bedroom had it's own TV and the kitchen supplied us with all the necessary utensils. I LOVED that there was a welcome groceries all in place for us to enjoy a perfect English breakfast. The flat is perfectly located in between 2 tube stations and a bus stop directly in front. Great hospitality to say the least.