Unfortunately my stay here was very uncomfortable . I dislike leaving bad reviews because I'm a business owner however this was just not the best experience for me . Not sure if they just started doing rentals but whoever is managing this property has a lot of learning to do when it comes to hospitality.
If you're visiting please make sure to have a phone that can open pdf files if you're not able to access a computer at the moment, because they basically make you go through a scavenger hunt to retrieve keys. Communication by email with the management company is very difficult and will take some time for a response. I was unable to call the host because I dropped my phone in water so I was relying on email and wifi of iPad, I was not able to find information on how to retrieve keys and when I would write to them on airbnb they would answer with a question that I previously answered to begin with, instead of just explaining on message after telling them about my phone situation. I finally borrowed a strangers phone and called host company but they barely knew the full address to retrieve keys, so after finally receiving the address I had to walk 5 minutes from the location to get it. Mind you I have 2 luggages and a bag.
I wanted to extend and was told I will have to pay another cleaning fee (which I haven't checked out yet and extended night before with many hours ahead of check out time ), however since I thought it was unheard of and I've never experienced this before with ANY renter, I called airbnb and was told as expected that they should not charge me for that when I already paid for it at booking. After telling the management company of this their response was that they can do and charge as they please. I was very uncomfortable and felt like I would be "evicted " any moment for telling them this wasn't airbnb policies and unfortunately having to stay on a support chat all day with a kind agent who helped me, just incase they would do that .
Overall it was an awkward and shameful experience and I would not recommend staying here unless you like the location and flat that much.