Ana was a great communicator! She let us leave our bags at the flat even before check-in time. She gave us specific instructions on how to get to the place and even sent pictures to make it easier. She checked on us during our stay and helped me figure out the washer/dryer combo. Alex and Ana had a bottle of wine and yummy chocolates waiting for us when we arrived. The beds were extremely comfortable. Just so future guests know, there is only one toilet. One room contains a shower/bath and a sink. The other room contains a toilet and sink. It was nice to have someone taking a shower while another person is using the toilet and brushing their teeth or putting on makeup. The tube station is close and there is a grocery nearby. We would recommend Alex and Ana's place. Great hosts!