where do i start? i booked this place on Thursday night and planned my trip for new years to arrive in london on saturday, a little trip to enjoy new years with my family! so an hour before i arrived in london, bear in mind i was traveling from Glasgow, which is a good 7 hour ride, without service of course! i messaged my host regarding the door code and i get responded with “ u cant come i have just canceled ur booking!! i went absolutely mental because everywhere was absolutely booked by this point, and my money was already taken so refund takes days to reach my account, i was absolutely disappointed and angry because what would i do now?? aaron was very disappointed and rude and was not supportive at all and did not care one bit about my situation and was not bothered at all!! please do not book because u will be let down and he wont care one bit pfffttt