This apartment is on the 3rd floor of some very steep and narrow stairs, and there is no lift. This was not indicated in the booking - and anyone with small children (like me) or elderly, or with any physical difficulty will have trouble getting up them. It is hard work with suit cases and groceries, and children!
When I arrived I had the wrong door code on the check in info, and whilst homely were very helpful once i got through to them, i was left on the doorstep for 10 minutes with children bursting for the loo after a long drive, and a mighty climb up the stairs!
There was no wifi when I arrived, and even when the service was returned, it was intermittent and very slow. I ended up connecting devices to my phones 4g which was 4 times faster.
Living room lamp had the wrong type of plug so couldn't be used.
Living room rug heavily stained.
The kitchen itinerary says fully equipped kitchen - there were no cooking trays, apart from the grill tray, also no oven gloves, which made cooking a little tricky. There were no tea towels, and no dish cloths, apart from a very small very dirty sponge. No hand soap in kitchen. No salt, pepper, oil or basics either as stated in the listing.
It also says in the listing there is a freezer, and a mini fridge - which there was not. The only freezer was a small compartment in the fridge - very little storage.
I have stayed in many AirBnb's in many places around the world with my partner, and have never left a negative review. However, I feel for the money that this is, it is under equipped.
The location is excellent for central London, and Homely on the whole very helpful. I just feel that the listing is inaccurate.