Our host did not make us feel welcome at all. Firstly we could not access the apartment via the code that was left. Secondly, there were so many instructions and stipulations about the use of the apartment that we felt very uncomfortable in the accomodation.

We continually heard heard loud voices that sounded like arguing at night. Cigarette smoke permeated our apartment. When contact was made via email about the use of the shower the reply we recieved was rude.

The neighbourhood was pleasant and close to transport and a shopping centre. The apartment was close to the Main Street of Hammersmith which had plenty of shopping and all sorts of places to eat.

The hosts accused us of damaging the apartment and stole our luggage, demanding that we pay 300 pounds to replace the stove hob, in cash on the spot. As we were leaving to catch our flight we felt we had no choice to pay them 200 pounds in cash to get our luggage back. They were very rude, threatening to call the police and verbally and physically intimidating. A scuffle ensued as we tried to get our bags back unsuccessfully. Demanding cash payments is against Air BnB policy. The hosts have continued to write rude and demanding emails since we left. We felt we had to contact Air BnB to help us to resolve this terrible situation. The advertisement for the apartment gave me the impression that I was renting a single dwelling however, upon arrival it was discovered that it is only a small space and that there are other apartments within the dwelling. Due to the smallness of the dwelling I do not think it fufills the description of a "luxury apartment" that is advertised on the Air BnB listing.
The spa bath/shower is difficult to operate and quite high to get in to. All in all I cannot reccomend this listing.