Overall the apartment is fine and Sara is always available, which is really appreciated. The location is also quite good as it is just a few minutes walk from the tube, and there are a few supermarkets and nice cafés/restaurants within walking distance. I stayed in the apartment for two weeks and was mostly inside, so my use of it (and probably my expectations) was much more intense than someone who comes for visiting London. The apartment is much smaller than the pictures show it to be. Although the apartment is generally clean, it needs some refreshing as there is mold in the bathtub and the dishwasher in the kitchen is completely covered in mold and it does not heat the water, so it cannot even be cleaned. The rest of the kitchen is quite good, it has everything you need for cooking a lovely meal. The bedding is basic but rather comfortable and there is a lot of storage for clothes. But it should be noted that it is quite noisy, not only because there is a road outside, but mostly because the boiler for the hot water is in the bedroom and it constantly makes noise (but a pair of good earplugs solves the problem). So overall, the apartment is alright and comfortable, but there is space for improvement.