Best thing about this place was the "LOCATION". Right by Covent Garden,Soho,Chinatown,etc. Walkable to everything. Place looks like one from an interior design magazine,very beautiful. Great amenities, tv was hard to work. On our 1st night, we were so cold because the heater was not working. Since this place is thru an agency and not a personal host we had to wait until morning for someone to come fix it. We could not find any extra blankets. The closet had lots of linens and lots of towels stored, but no extra blanket. That first night was very hard. Next morning someone came out to fix the heater. Yay. No kitchen towel to use for drying hands, only small roll of papertowel that ran out on our 2 night there. Master bedroom sink had a slow drain. Keep in mind you carry your luggage flight of stairs before taking elevator. Just Small improvements to make this beautiful place even more perfect. It was the small things thats lacking to make it feel more homey. Would return for LOCATION.