This flat is clean and represented accurately by the pictures. Liz is friendly and her responses to questions were very quick. The neighborhood is quiet, and the next door neighbor was friendly. The beds were comfortable and the linens provided were in good condition. This flat has lots of little operational quirks, which Liz can walk you through as you go. The one issue we weren’t able to address in a timely manner was the boiler - the shower was cold after two minutes. Until the last day the attempts made at a fix didn’t solve the problem. On the last day it worked, with no change in what we had been doing. Liz’s directions from Heathrow to Denmark Hill were spot on. I would advise figuring out on a map exactly how to get from Denmark Hill station to the flat ahead of time if your phone has any possibility of not being fully operational when you make the initial trip.