Eleanor was so kind that accepted our last miniute booking on the day we arrived. She was not able to pick us up and left a key in a locker. However, we could not get in the flat accidentally. It was nearly midnight at that time and we really had to get in the flat. Eleanor came to help us within a hour when she was in the northen London. She also gave us very useful suggestions on transportation and travel plan. I definitely recommend staying in Eleanor's home.