From arrival to departure, our stay at this flat was convenient and all we had hoped for in a home away from home. On our first day we were greeted in person by Bob, who was very helpful in getting us settled in and showing us the lay of the land so that we could begin our adventures in London. Bob was very efficient with communication and provided loads of details on local pubs, restaurants, groceries, pharmacies, etc. that allowed us to spend less time up front on researching basic needs and more time enjoying our stay. The flat itself is in the most fabulous location-- a quiet side street across the street from a lovely, quiet park-- and walking distance from several main Underground stops and many attractions. The flat has a lot of charm and little quirks that come with beautiful old buildings, but with generally modern conveniences and everything we needed.