Pros - the location was amazing! 2 mins walk to the tube and great restaurants all around. Shard, Borough Market, Tate just a few mins away also. The apartment was spacious for our family of 5 and I would stay there again. Communication is very easy and they get back to you within minutes.
Cons - right next to the train tracks, so it’s very noisy, starting at 5 am. If you don’t mind the trains, there are no cons. Had an issue with missing linens for one bed and the other bed had dirty linens. They provided clean linens on our second day there. This issue could have been easily avoided and I wish they had delivered the new clean linens as soon as we mentioned to them. But other than that, the place was fairly clean and modern.