There was a slight mix up at the beginning of the stay due to a change in housekeeping staff but Ed and Torsten went out of their way to ensure that we very quickly had access to clean towels and linens.
The apartment is beautiful and an easy walk from many London attractions. It was clean, beautifully laid out, but also quiet and private. They were very responsive regarding questions before and after we arrived.
The only issue that we experienced was that the lift was out of order and the apartment is on the fifth floor. This is obviously completely outside Ed and Torsten's control, but they did check on it for us every day and did refund part of our payment for the inconvenience. I would not hesitate to recommend the apartment, but I would recommend double checking that the lift is back in service if you are travelling with heavy luggage!