Maria and Mauro were very gracious hosts. Being new to this, we were put at ease by their being very communicative and responsive. The flat was as promised (though the paintings differed from the photos). Check-in and out process were well explained and Mauro was responsive to questions during our stay. We had plenty of room for our family of five. Everything we needed was in the flat. Tube stations are close by as are grocery stores, cafes, and restaurants. The balcony was a nice surprise to be able to step outside on the warm nights. (Our visit was during unusually high temps!) Having a full flat to return to after a full day exploring London was such a joy.