Francesca and Tom were responsive. Even if we didn't talk a lot, we asked them for recommendations of places to have the London afternoon tea experience and they sent us a link immediately. The apartment is modern, cozy and well equipped. It was tidy and clean. The building is quiet so we rested well, which is important for us. The place is a few (3) minutes walking from a bus stop that has plenty of different buses that connects with the subway stations, so you can get to the London Center in about 30 to 35 minutes (from the apartment) Francesca and Tom gave us some instructions by the time we were leaving the place, like throw out the trash, put used bedding in the hallway and leave used towels in the bathroom, so we did. The experience was overall great and we would repeat the stay and recommend the place to others.