DO NOT STAY AT THIS AIRBNB OR ANY OF IT'S AFFILIATED PROPERTIES. This is NOT a single person renting out their apartment. It is a larger company renting out unfinished apartments in construction zones, and the photos shown on the Airbnb listing are stock photos. There is no "Michael;" representatives from a "Customer Service" line were messaging via What's App with us, rather than through the Airbnb website. The address for the apartment was changed four times before arrival. When we arrived in London, the apartment that we were told to go was a construction zone. The entire building was under scaffolding, the apartment was nothing like what had been pictured, there were stains all over the carpet and the kitchen was filthy. We had to contact Airbnb and fortunately they fully refunded us because we weren't staying in the apartment on the listing. We were extremely lucky to be able to book another place to stay the same day. This felt like a scam.