Sherry was very responsive and great to work with! We had some requests that she accommodated and we were grateful. She checked in with us on the 2nd day to make sure all was well. The location is something you can't beat, its right across from the tube and national rail station. Highly recommend it for the location alone! :) The apartment is smaller than we expected, so that was our only issue. I don't think we would stay again with 3 people as my sister in law who had the couch bed was a bit uncomfortable. The host can't do too much about that unfortunately, but for 2 people, I think it's worth while and nice pick!