I booked 7 nights and checked out 3 nights after checking in.
When I checked in on a freezing night in London, the flat was cold and not heated to receive a guest. Later I went in the bathroom to take a bath and was shocked to see a couple of broken tiles by the bathtub, that's probably because of the water that leaks on them while people shower. During my brief stay in this flat I barely slept and I was waking up with a back pain. The mattress in the master bedroom is not good and it is bent to the inside in the middle. I told the host about it, he did not believe me stating that it was a new mattress (what a coincidence), and he told me to sleep in the kids bedroom instead.. which was an unacceptable reply.
3 nights into my stay I went into the bathroom to take a bath late at night and I was shocked that there was no hot water! The water was cold and it was freezing outside and I was looking forward to a good bath after a day’s work. That was it for me. I wore my clothes back and checked out immediately and informed the host. He told me that he would inform Tamara to contact me. The soonest she could come was next day late afternoon which was too late for me.
The following day I asked him if we could work something out regarding the 4 remaining nights. He said we would if I was not lying about the cold water.
The flat is outdated and it looks better in the pictures. I would recommend you book elsewhere and save yourself the money and troubles ahead.. and yes, he never refunded me the 4 remaining nights stating that his flat had no problems despite everything I’ve described above. To be fair, the host refunded me a night’s stay only, stating that it was out of courtesy. I checked out in the middle of my stay having paid the entire stay in advance, this alone should have been enough to support my claim and for him to believe me. I was in London for work, I only needed his flat to sleep and shower and I had no time for games and lies, my only mistake was not taking pictures of his flat to support my claim with Airbnb, but then how can I take a picture of cold water I wonder..