Our reservation needed to be changed to a different flat before our arrival due to damage done by previous guests. We were very specific about the location we wanted and Regina helped us find new flat. We chose the new one based off pictures we saw on Airbnb and reviews. The new flat was not the flat pictured nor did it match the description given in the listing. Although the space was very clean it was a huge disappointment and much further from where we wanted to stay. We expressed our dissatisfaction to Regina and the team at Flying Butler and they offered us an agreeable solution. Communication with them was swift and everyone we spoke to was very nice. 3 days before departure my husband contracted Covid and the Flying Butler staff extended his stay on a day by day basis. This was very helpful in a very stressful situation. While I was extremely disappointed in with the flat not being what was pictured, dealing with Regina and Flying Butler made it better. I will say the beds were comfortable, small kitchen had what we needed and bathroom had a tub, and hot water. Thank you Regina and FB staff.