Raul and Carol's place was just what we needed for our stay in London. Check-in process was easy, Raul's instructions were detailed and thorough and I had no problems at all getting into the flat. The flat was clean and matched the pictures well. The beds in the rooms were comfortable and the couches in the living room were good for a quick rest from exploring the city. We love a place with two bathrooms so that was a real plus and the pressure of the shower was better than I've had at some hotels. One problem we had, and this is not a fault of the flat or Raul and Carol and I don't know if something was going on that weekend, but Uber drivers would not pick us up and kept cancelling/or not finding a ride but luckily there was a bus stop 20-30 feet from the door and the Vauxhaull station was only a 10 min walk and honestly public transit is a lot better than driving in London traffic anyway. Hopefully when we come back this place is available because we'd love to stay again. Cheers!