Aaron is very friendly and quick to respond. Check in/out was a breeze. Unfortunately, the apartment is located in an area that is no ideal for tourists. The closest subway station is a long 10 minutes walk, and not a great walk. The area didn't feel safe after sunset. I would not recommend it to families with kids coming to London for the first time. The apartment is small and common areas are very snug. I see it working for adults that need a place to rest at night, not for young families or tourist. There was a funky smell in the hot water so we opted for drinking bottled water only. No TV (we didn't care, but you might). In summary, great host, okay apartment and bad location (at least for tourists wanting to move around London).