Natasha was fantastic, prompt, available, kind and full of great recommendations. The place is also conveniently located near a tube and easy to get an Uber from.
The room however is very small. My husband and I were carrying luggage (3 50lb bags) and we were unable to fit even one in our room and still have room to walk around.
There is also no standing shower and the wall is curved above so be careful when bathing.
The bed was a good size but the springs were very prominent so be aware. Again Natasha is the best but it's good to know some of these things before heading in.