The property was great. Nice and tidy and had a good energy inside it very relaxing and comfortable. The people managing the property were awkward to communicate with and told us we would be able to get parking permits and then once we had booked they retracted this offer making us panic about parking. Then last minute the host messaged saying she’s acquired and left the parking permits on the table which which we were very grateful for as parking in that area is a nightmare without permits. On arriving at the property after a 4hr drive we discovered only 1 key in the key box, whilst the door had 2 locks. So we were locked out. After no response to our messages and half an hour attempting to get through to the phone number that was stated to call we managed to get through to the managing company who said someone will bring the key in 45mins. 1hr 30 mins later at 8.30pm we got they keys. This was the downside to booking here. When messaging the host there are at least 5 people responding on behalf of the host so your never communicating with one person. To add to this we left a charger in the kitchen and when asking if they can post they said it’s a £30 charge to have it sent. Fair enough if we had to pay the delivery cost for the packaging and stamp etc, but why £30? I just think the company managing the property are a joke. Apart from that the property is really nice.