First, the flat is a in a great location. Short walk from Fulham Broadway, Parsons Green, nice quiet street. Second, the family room/kitchen is lovely; accurate to the photos and perfectly decorated. The kitchen makes good use of available space. The bed takes up pretty much all the bedroom space; quite a squeeze but hey, that's London. A few niggles; the wifi is terrible but then again that might be the limits of what's available on that street - london can be like that. If not, seriously needs an upgrade. I used my phone as it was 20x faster data speeds.
My big gripe was the back yard. It was a key feature of the property and one of the reasons to pay a premium. The "outside table/benches" was rotten and collapsing so you couldn't sit on it. It was the only outside seating and basically shouldn't still be there in a rental. Should have been replaced no questions. The whole area hadn't been attended to in some time and was a mess. There were cigarette butts on the floor as nobody had cleaned the area.
I notified the property manager immediately. they responded, although not quite in the 7/24 manner they advertised. They offered 10% off the cleaning fee... which is both a meaningless sum and wouldn't fix the issue. After a little back and forth I just gave up.
I should also add that check-in was made more complicated by the fact that the address in the Airbnb listing isn't the same as the actual property address, it's 3 doors down. They met us at the property so noticed us knocking on the wrong door. I pointed this out, and the rep said - I kid you not - "you should look into getting that fixed". Huh. I have my own guesses as to why it's the case, but it seems like a big deal sending people to the neighbors.