Terrible experience. Heating didn’t work. And it was December. Problem flagged Saturday morning. Someone finally came and fixed the problem at 10pm!! Was even asked would I wait in for a handyman to come round. We were only there for the weekend! Despite several phone calls, the owner did not pick up once or call back. Would only make contact via text! We also could not get the cooker to work. Yes - there were instructions. In Italian......... No information pack. Nothing. Took us a while to locate Appliance switches- top cupboard in kitchen on the left hand side behind cereal boxes if any one wants to know! For check- in we flagged we would be late as long journey. I was happy to pay the £40 late check in fee. But actually the procedure was the same as If we were there in time. Go to the concierge at the desk and ask for the key!! I paid nearly £500 for 2 nights. Freezing cold. Unresponsive owner. No instructions or help at all. Unacceptable!