Clare was a good hostess and her descriptions about the flat were accurate. Her instructions about how to access the key and manage the flat were helpful. Her book of instructions was most helpful. She was always available to answer questions. The flat was well stocked well heated and had excellent wifi. The only caution is that it is at the top of seveal sets of very steep and narrow stairs and would not be suitable for people who could not carry heavy luggage up several flights of narrow steps.