I booked the Garden duplex months ahead of time, only after sending Val six emails with questions from the five of us. Val responded quickly, in detail, and accurately to each email. Starting a month ahead of arrival, I again inundated her with queries and each was handled within 12 hours (we're in different time zones). We were met, everything was explained, the flat is better than pictured, and we used Val's recommendations for places in the neighborhood. Val, who was out of the country, continued to answer queries while we were at the Garden duplex. When leaving, her associate Ivan returned to pick up the keys and make sure we had had a good visit. What could be better?