The host had excellent response times and helped the two of us access the building when we had difficulty finding the lockbox. They were similarly quick to respond to a message about needed maintenance. The flat itself was OK - we needed to be located in that area and it was good value for what was provided. I'm glad, though, that we were among the first (if not THE first) occupants of the listing since the cheap furnishings are not going to stand up to normal use by even two people, let alone by as many people as the flat says it will hold (4). On the plus side, besides value, is the convenience of the location to the tube station and to a Tesco store.