The space is charming and worked very well for my family. It's efficient, but big enough to give everyone some space which is helpful on the long trips. :) Maddie, who checked us in, was wonderful and the space is well appointed for a long stay. We had no issues with any appliances, bathroom, etc. Just great.
What REALLY sets this place apart is it's location. Though it's on a very private and quiet street, it is literally around the corner from great pubs, restaurants, shops, and the Richmond rail station. It was a FANTASTIC home base for our trip and we would stay here again.
Now, mind you, it's about 50 minutes from the heart of London - so if you are planning for day long excursions or trying to pack in every bit of sight seeing you can, you need to account for that travel time in your day. It is particularly handy that the Richmond line is the originating station, so you're the first aboard going out, and you'll never miss your stop going home.
Highlights - Butter Beans for coffee and a great breakfast. Carluccio's for great Italian (it's a chain, so what. It's great service and food.) The Orange Tree Pub is really nice, though the service was spotty (maybe because I was a Yank? Not sure. But my first night there I got ignored a bit at the bar, and then overcharged for a pint. Still, it is a nice place and convenient. There are plenty of other options just a bit further away, but this is literally around the corner, so they earned a second chance.
Waitrose (grocery) is nearby. As well as any other type of shop you could need. Really excellent value and great place.