I was really looking forward to staying here to celebrate my 25th birthday with my family and friends but was hit with a red “danger to life” weather warning following storm Eunice in England. After hearing the news I tried to contact the host but it went taught to voicemail the whole day. Then I tried every avenue to brave the storm to reach Tower Suites but it was physically impossible. I tried to request they change our reservation (to a date when the apartment was available!), we didn’t even ask for a refund but they refused. Apparently having to risk your life to travel because of a storm that is the worst to have happened in the last 10 years “doesn’t apply for extenuating circumstances”…. They were completely inconsiderate, rude, and blunt on the phone. If you want to deal with staff who don’t care about your safety then visit here!