Emily provides the right level of communication regarding checking in and out, making sure you are okay getting there. The flat is in a great location 10 minutes walk from London Victoria, Westminster Abbey and Bucks Palace. The flat was very clean and well furnished with nice additions of teas, coffees and toiletries. With a flat screen TV in the bedroom as well as the living room it is a great flat to lie in if you are tired of walking around the area. The shower room is particularly well designed and the shower is very powerful! I recommend the flat for a couple but it would be a squeeze to fit more in. I would recommend this to anyone looking to stay in the area.