After reading the reviews, I was excited to stay with this superhost. Unfortunately, this is the first negative review I've ever left on AirBnb.
He told me he was on holiday but that his friend would let me in the apartment. The day I arrived he sent me a message saying that his friend wouldn’t make it and that the key would be left under a vase outside the front door. He said if it wasn’t there to ask the neighbour to let me in.
As soon as I walked into the apartment, I was shocked. This was not at all what the pictures looked like. The place was filthy and dusty. The toilet seat had hairs on it and the sink was dirty. They definitely did not have any cleaning service prior to my arrival. I was open to letting this go but things turned for the worse.
I went to bed around 11pm and double locked the front door as I was supposedly going to be alone in the apartment. I was awoken after midnight by someone banging the chain of the door and the door and yelling. I was frightened as I was not expecting anyone and this was not my apartment. I went out of my room to see a middle aged man who was clearly intoxicated. He told me that he was the host's friend and that he was staying at the apartment. The host never mentioned that his friend would be staying here.
After this incident his friend continued to have a very loud phone call outside my bedroom. He stopped for a bit, then at 3:48am he slammed the front door and continued to make noise around the house. At 8am, he had people over and continued to make noise.
I mentioned this to the host and instead he ignored me for a whole day. I continued to message him asking if we could resolve this matter without involving Airbnb and he responded by saying there was nothing that he could do and that he was on holiday. Regardless of whether he was on holiday he had a guest in his home and I was his responsibility.
He was negligent, unsympathetic, and totally misled me. I know others had a positive experience here, but like I said, this is my first negative review and I felt the need to share my experience.