This was a wonderful flat, and Nava was very helpful. The beds were comfortable, the shower had fabulous water pressure. It was very quiet at night. There was sufficient closet space. The washing machine was easy to use. The TV worked. The location was great--a short walk to the tube station, and you are right in an area with lots of shops, cafes, etc. A very short walk to Kensington Palace. I would stay here again in a heartbeat.