In January during the Covid-19 pandemic, my daughter was due to fly to the UK and stay in this airbnb before moving into her dorm in London, however due to a sudden Covid related lockdown mandated by the UK governmentment, she was unable to use the apartment. We got the news hours before she was due to leave for the airport. We were forced to cancel her reservation with Airbnb. The hosts refused to make any accomodations whatsoever to the almost $900 fee, saying that it was after the "cancelation date" that was customary, and this was dictated by Airbnb policy. When we spoke with Airbnb, they made it clear that this decision was solely at the discretion of the host. Their unwillingness to make any allowance whatsoever, was astounding. The hosts pocketed the entire fee (including a cleaning fee when no one was ever in the apartment) for an unused reservation that was completely out of our control . We were stunned at their refusal, and looked back on reviews to see if this behavior appeared in any past reviews. Although there was no evidence of this, we did come across a few negative reviews that we had originally overlooked. Between that and the hosts' description of the check-in procedure (the lockbox would be haning on a public fence, the aparment is above a drycleaner and the entrance is in the back of the building. Perhaps we dodged a bullet here.