House is lovely and is in a nice part of Richmond. The host was very receptive before during our stay.
The low score is purely because it was misdescribed as dog friendly, for which we paid a premium, and it is not in any way dog friendly. (Eg dogs downstairs only but living space is 1st floor, slug bait all over garden).
This made it impossible for us to relax .
Since our visit the host has not reached out with any kind of olive branch / recompense.