The location and place is nice, however my experience was tainted by the check in process. I was informed by one of the staff members that I would be able to have an early check-in. On arrival, they were not aware that this was made and I was unable to check in early. One of the other staff members came and did not apologise at all for the miscommunication and simply kept making excuses for why this was not the case. I was extremely disappointed with the entire check in process and felt the owner did not understand good customer service. I had planned my first day in London around the ability to have an early check in after a long haul flight, and as this was not the case, my entire day’s plan had to change.