Very prompt responses, but not so efficient in terms of handling issues at the apartment. We had an issue with the shower, but it took so many messages and effort to convince the hosts that there was something wrong with it. The shower was fixed towards the end of the stay. Until then we had to bathe our toddler with a cup!
This was the first time that we had to go through such an experience at an Airbnb.
We would not recommend it for two adults and a toddler. It's way too small. The images were misleading. It would be ideal for two adults only. No space for luggage and we could hardly move around the place with a toddler. We are aware that in London most places are very small, but would have appreciated if the hosts were more realistic about the space.
Pros- We appreciate the fact that they provided us with luggage storage after the check out time which made things easier for us.
They were also kind enough to provide a microwave upon request.
In terms of cleanliness the studio apartment was beyond our expectations. Very tidy and clean.
Great location.
I hope the hosts take these points into consideration. The place would be ideal for adults, but not small children.