From beginning to end, Charlie and Dan’s penthouse was hands down the best possible Airbnb experience. To start the stay, a complimentary bottle of champagne was carefully presented on the kitchen counter with a thoughtful, handwritten note welcoming my guest and I to London for our New Year’s Eve trip. Beyond the location, cleanliness, and overall design of this penthouse, Charlie and Dan’s success is in the details. With a leather-bound welcome guide filled with clear instructions on everything from how to use appliances to removing rubbish, Charlie and Dan made it easy for my guest and I to feel at home immediately. Upon arriving to London, I had trouble establishing a connection on my phone, so I called Charlie with a check in question and he responded immediately (even while he was in another country in a different time zone). Details like this is why I would rate this an easy 10/10. Unforgettable way to end 2019 and begin 2020. If you are reading this, simply stop, and book immediately before you lose out!