The Civic Hotel is a comfortable but no frills hotel. They didn’t serve breakfast of any kind. Some of the recent renovations were already showing wear and there isn’t much around (the high street is 7-10 minute walk). But I can’t say enough about the front desk staff. Very helpful and courteous. We had originally rented a room with four beds but they gave us two rooms with two beds each at no extra charge, which ended up being better. They also helped me hail a cab early on the Saturday before Easter. The Tube is a three minute walk and Heathrow is a 20 minute taxi ride away. If you’re on a budget looking for a place to sleep not far from the airport, this is a good spot.