Carolyn is a great host! she was most efficient in our communication before the trip, she offered to meet me with the keys in NYC , then arranged for her lovely sister cheryl to meet us at the house upon arrival. The apartment is just as shown in the photos. The space is really cute with contemporary furnishings which we enjoyed, and comfortable for us three ladies! The nearest tube station is shadwell on the overground line-was operating with limited service that week, which was a bit of an inconvenience, however there are many buses nearby and taxi's are easy to get as well. Carolyn gave us a very informative welcome packet that pretty much eliminated any need for us to contact her, as it was extrememly helpful and answered all of our questions. The front door was a bit challenging at first, but once we got the hang of it, getting in and out of the house was a breeze! over all we had a great experience at the apartment and a lovely time in london. I would recommend this apartment for single people travelling together like us or a small family. Thank you Carolyn and Cheryl for having us in your lovely home! :)