Alex and Elmira are wonderful hosts. Alex gave perfect and helpful directions to help us to get the flat, and he even met us at the bus stop to help with luggage. The room is very clean and has everything you would need provided (including snacks, water, books, info on London, etc). Alex also gave us some ideas for exploring the city. Both Alex and Elmira made sure we had everything we needed and were very kind and helpful. I would absolutely recommend staying here if you need to be close to London Heathrow Airport.