Colleen is a wonderful friendly host with great communication when needed. The flat must have the best views and best location out of anywhere to stay in Richmond. The place has a warm charm about it and certainly feels like home away from home. The beds and linen so comfortable, all the added extras including bread, milk and butter in the fridge! We absolutely loved our stay and would say that you will not find a better place to stay in all of Richmond, we stayed three nights and wished we had longer!