The place is exactly as described, very clean, spacious and well-located. The St. Katherine's docks area and the canal are lovely. We were close to a bus stop and Tower Hill station, which is on two main subway lines that brought you close to most attractions. We didn't get to meet Lay & Soo, but they were very nice and prompt in answering messages, and gave us very detailed instructions. We had no problem finding our way to the flat. We would definitely stay here again if we visit London in the future!