We found the accommodation to be of a high standard and clean :-) The skylights in the bedrooms were lovely and let plenty of light into the basement rooms, making the rooms light and bright (didn’t even feel like a basement). Unfortunately, although the listing mentioned room-darkening shades these were not installed in the rooms, so if you need a darkened room to sleep this might not be the accommodation for you.
We found the accommodation to be in a quiet area (over the Easter weekend). It is a little misleading that this listing said there is a patio or balcony as this is not the case.
The response time on communication was second to none, with most queries being responded to in under an hour. Unfortunately, these responses seemed disjointed between team members, we didn’t receive accurate information and the responses were often abrupt and unaccommodating. We had no option of a luggage drop off which was disappointing as we check this on the listing before booking.
I would say that the accommodation could do with cooking basics (oil, salt/pepper, sugar) as this was listed as being included and maybe a welcome pack (Milk/teabags?)
Overall, we enjoyed our stay, but we would be wary of booking with Sam and Kerri again due to the unhelpful communication and the listing not being accurate.