OVERALL: Great experience for my boyfriend and me. We are from the States and stayed for a full week, so we wanted something roomy that would feel like a home away from home, not just a place to sleep and shower. This fulfilled those preferences.
AMENITIES: Loved having laundry on-site as this allowed us to pack minimally and not check any bags. Nice wood hangers and hooks for coats and scarves were nice touches. Was great having towels (two bath towels provided), hair dryer (use the provided extension cord for hair dryer to reach bathroom with mirror), reliable wifi, Netflix, a love seat, dining table, two fans (helped with clothes we hung to dry), and a roomy shower with hot water and good pressure. There's a divider curtain you can pull out to separate the bedroom from the living room area. This darkened the sleeping area and helped when I woke up early and my boyfriend stayed in bed. Elevator in the building. Building seems to have been remodeled recently--bright and modern.
LOCATION: So close to Borough tube station, but the room overlooks a courtyard and not a noisy street. Actually, this was a very quiet location. Never saw anyone else in elevator or hall. Restaurants, bars, and supermarkets nearby. Felt safe and like we had good access to everything.
HOSTS: Never met, but communication was superb and detailed. Easy check-in and check-out.