My friend and I were in London last weekend and decided to stay with Baba due to the good reviews on this site. We received the key from him and tested the door with no problem. However, when we got to the accommodation later that night, we couldn’t get in and suspected that it was because of the other lock in the door we didn’t have the key for. We never used it as we were told not to and were not the last to leave the place after dropping our bags off.

I called up Baba who said he was unable to help us until 3am. As places were closed and our things were inside, we had nowhere to go so we waited for a few hours outside until it was too cold for us. We ended up knocking on a neighbour’s door and he kindly let us wait in his kitchen. Baba arrived at almost 5am but didn’t have the key for this lock with him so a locksmith was called. We eventually got into the place past 6am and were too tired to go through with our plans for the day.
Baba and his wife were apologetic and I had discussed with him about a refund for this stay. When we parted, Baba agreed to stay in contact through Airbnb but we have not heard from him regarding this issue.

I’ve used Airbnb many times with no problems so I believe this was a one off situation. Had that particular door lock been unlocked, we would have had no problems with this stay. However, having paid for a night’s accommodation and staying out all night instead (through no fault of our own), I think it would be fair for Baba to at least respond to my messages.