Terrible experience.
We agreed a late check in. Unfortunately there was an accident on the motor way and I was delayed. I communicated this to the host and they agreed to wait. When I arrived they refused respond to the bell or my phone calls. I was left helplessly stranded in the middle of the night with nowhere to stay.
Understandably, they got tired of waiting but the least they could do was let me know they would not be available for check in. I had to stay outdoors that night. Highly inconsiderate.