Yasmin and Freddie are dedicated to their business. When I had questions, Yasmin wrote back in a few seconds. Can't beat that. The room is very clean. My only advice is that if you have large, heavy or lots of luggage, you might want to arrange a pickup service with Freddie, for a fee. The walking distance is a bit more than I thought and the pavement wasn't even. I recommend this place for a long overlay at LHR.