DO NOT STAY HERE! Horrible stay and host.
We arrive to a very large laundry drying rack positioned between the TV and the sofa/bed i was to sleep in. There was wet laundry hanging on all doors. We notified the host. The next day the maid apparently visited as when we came back the laundry rack was put away yet the washing machine was FULL of WET laundry!
We were told there was a water leak in the flat below. I was called by the plumber while we were out and trying to enjoy our vacation which so far wasn’t much fun with our experience. The plumber asked if we had spilled a bucket of water! I find that totally insulting and utterly ridiculous.
We returned back to a few horrible things—The washing machine was pulled out from its spot and in the middle of the kitchen blocking the microwave and part of the sink. There door under the sink was open and a bucket of plumber things in front of the stove. There was a long piece of plastic which i am honestly not sure where it had some from on the floor sticking out into the dining area. It blocked the kitchen sink. If that wasn’t bad enough….We went into the bathroom and there was caulk all over the floor in larger pieces. It was clear the plumber tried (or did) take off one of the tile pieces around the tub to see where the leak was.
Really I am supposed to clean that up.
Here is where it gets even worse. We were told we couldn’t use the shower, only the baths Which is extremely difficult for my elderly mother.
We try to work with the owner who gave us conflcting informaiton that the plumber had been at the flat and put things away. Welll we were there. So no plumber. We did come back that evening and the kitchen was cleaned….but NOT the bathroom. There was still pieces of caulk on the floor.
We were told that we stilll shouldn’t use the shower. Then we were told we could use the shower if it was an emergency. This took a toll on our vacation and ability to enjoy our time out. Getting accused of dumping water, inability to use the kitchen, laundry everywhere, debris in the bathroom.
Absolutely inexcusable! The hosts lack of clear communication and action to fix the situation completely tarnished the experience. Beyond unprofessional and upsetting given that this was my mother’s first and likely last Airbnb experience.