We had a fantastic experience. Danny was there to welcome us at check-in and helped us with anything we needed. She even let us check-out late and answered questions for us about the area. The only thing that caught us off-guard about the apartment is that there was no dryer. We had to hang dry all of the cloths we washed in the washer. I think this is a pretty standard thing for London. We just weren't aware of the custom. Other than that, I can't say enough good things about Dani or how clean the flat was. The location is also prime. There is a shopping center with a Tesco Grocery store within a 2 minute walk from the apartment, lots of restaurants, and you can take a 5 min bus ride to Big Ben or walk there in about 15 minutes. It also felt very safe. It's in zone 1 and there are lots of police and security cameras.