Stefanie and her team communicated with me regularly to ensure our stay was just right. About a week and a half prior to our stay there was a maintenance issue in the place we booked so Stefanie asked us to move to another apartment that far exceeded our expectations. It was spacious, clean, and all of the accommodations were nicely decorated. Also very close to the tube. Katie checked us in on the day of and helped with all our questions about the unit. Katie was friendly and offered any further help if we needed it. I highly recommend staying at any of Stefanie and Rhaemae’s listings.