I’ve stayed in 40+ Air BnBs and have never had such a terrible experience. My girlfriend and I were flying in early from the States so I messaged the host days ahead of time asking for an early check in since I could see no one was booked the day prior to our stay. I was told I could only get a 30 minute early check in because of their “cleaning policy” which was to take place up until our arrival. (It was not even that clean to say they were supposedly cleaning up to our arrival)
When we arrived for the early check in, the cleaner was no where to be found along with the key they were supposed to leave. We then ended up waiting an extra 45 minutes for a key to be Ubered to us.
The upstairs neighbors played piano until midnight, the bath leaked rust, but the worst part was the communication from the host.
After our stay they suggested we could get a 50 pound reimbursement which is completely insufficient due to the lack of communication and cleanliness. To sum it up the person who met us to let us in said to us ‘I don’t think the cleaners were even here today’ Hence why there was no key left or a cleaner to pass on the key.
They are a bigger company with many properties so I don’t think they care about the guests as much a small host would.