my husband and i booked for 2 nights. We never met Anna but she left the keys at home for us. The flat is really well located:near tube station and supermarket. But unfortunately the kitchen and the bed were dirty,the shower was bloked. When we had a shower,we had water till our ankles.the bath tub was dirty too.we didnt know check out was at 10 and the next guest arrived-anna wasnt there.we had to we welcome the guest who arrived in a dirty bedroom and flat.