We generally like the hotel's location - that was superb. Easy assess to the train station that connects well to central London and Heathrow Airport. The hotel itself was ok when we checked in, and we stayed 11 days. We were told that housekeeping will not be done daily but if we requested for it, it will be done. We asked for housekeeping one day and it was not done, and when we asked why, the answer was some excuse and no apologies were extended. We found out later it was because we should have asked for it before 8am which was hotel policy, and this is fine, except it was not explained to us when we first asked by some unfriendly staff. When it was done the next day, we found a cleaning sponge left in the shower. We did not like the unfriendliness of some staff (not all of them, some others were friendly and helpful) and the housekeeping job done as well as the washer which we told we could use for free but looked unclean / not maintained.