Host didn't reply to my messages for two weeks, and as it was an automatic booking I didn't even have confirmation that she knew I was coming. This made me uncomfortable as I didn't want to turn up somewhere where I'd had no contact with the host beforehand, so I put in a request for a full refund so I could book somewhere else. This was also ignored which then meant I was past the last date for a refund and had to pay the full price anyway. Just a bad experience overall and I would have appreciated an apology or at least some kind of reply, even if I was unable to cancel.