This was my first AirBnb experience and it was a good one. Carmen was very helpful in telling us how to reach her apartment and was even more flexible when trying to arrange our check-in. She is very good on communication and has very quick responses. The apartment was very clean and comfortable. I very much enjoyed it's proximity to the tube and buses. Carmen also made a great guide and list of recommendations that we used all throughout the trip. The only thing I would want to make future guests aware of is that you are SHARING the flat with the host and there are strict house rules outlined. The only one that kind of cramped our style was not being able to shower before 8am or after 11pm (because the shower makes noise and our host needs sleep!). It totally makes sense, but it was difficult for us because we usually left very early and came back very late. Other than that, it was a wonderful experience.