Despite having booked this at least 2 months ahead of our intended stay, we were given short notice (about 3 days) in advance of our expected arrival that we were being moved from the original on suite bedroom on the main floor to a spare bedroom upstairs. An offer of a refund was made but I didn’t have time to search for new accommodations and assumed that the bedroom switch would be okay. When we got there John was trying to fix the upstairs bathroom toilet tank. The bathroom provided upstairs does not have a lockable door and the frosted glass window in the door is an uncomfortable privacy issue. We had to ask for bath towels as there were none provided when we arrived. We ended up buying our own towels. The tub has a hand wand to wash with but no shower enclosure so you have to sit in the tub. That combination does not work as a shower. There was no drain plug to have a bath option either. Although the offer of the shower downstairs was made, having to go up and down the stairs is inconvenient and unsafe. The carpet runner on top of the already carpeted steps is loose and has screw nails sticking out. This is a safety hazard. There is also no place to unpack and store our clothing. There was some clothing in the wardrobe that we were supposed to be using. Having to share a closet/wardrobe space in a “private” bedroom is not normal or expected. This was advertised as with laundry facilities. When we asked about doing our laundry John told us that he didn't want people using the washer in case we break it. John did offer to do our laundry for us, but that should not be necessary and left us with an uneasy feeling regarding privacy. The one thing that was correct about this booking is that there is a non-stop train to London Bridge station. Although John was willing to accommodate our requests, the requests should not have been needed. The amenities and facilities should already have been in place before our arrival. We had planned to be here for 30 days but left early on the morning of July 20th having stayed only 3 nights.
D. B. Whaley