Carol was fantastic. Our flight was cancelled and so we had to contact her to change our check-in time. She was incredibly understanding and responsive. Once we had finally managed to arrive, Carol was lovely and showed us around the flat. She even bought us some pastries, fruit, and orange juice! Perfect welcome. The flat is lovely and we slept well every night. It's only a few minutes walk from the Piccadilly and District lines, so it's very conveniently located. I would definitely recommend staying here!