Customer service was non-existent. Staff were rude & unwelcoming.
Upon checking in the woman quoted my room only to send me to a downgraded room . No apologies or help to move my things into the right room.
Whilst staying there I witnessed other guests complaining regarding the lack of service - would not return at all after this experience!
Only good points are the rooms - ‘if’ you get the right one and the location.
- The continental breakfast was stone cold and left on the floor outside my door.
- The TV did not have the basic freeview package or the ability to enter your Netflix details, internet connection was poor.
- AC did not work & most of the doors/windows do not open. It was boiling hot and the weather outside was only 17/19c (something to consider if you’re travelling in the summer).
- Reception never answered the phone for me.
- Rooms keys kept deactivating so I kept having to go back to reception to get it fixed, poor systems in place.
- Beds were very hard/stiff.