Where do I start…
Well let’s be kind first off. The rooms are lovely. They’re brand new, modern and attractive. That’s where the positive stuff ends.
When you book you are taken on a journey of a million emails, each giving you a separate bit of information that you need to check in. You will need to answer a long questionnaire and then get a qualification in admin to proceed further. However, once you arrive at the property, the one piece of information you won’t have is which apartment you’re actually staying in. At this point you can either wait on the streets, trying to get hold of the landlord, as I did; or you can try the lockbox outside of every room until you find the room that your code opens. Obviously the people in the rooms that aren’t yours will love this.
Once you’ve found your room and taken a chance that it is actually meant for you, you can settle in. However, if you fancy a shower you’ll find that it doesn’t actually work. You’re probably tired at this point so maybe you just decide to watch some TV and deal with the water issue later. However, the TV won’t be plugged in and, in fact, it won’t be mounted near a plug so you can’t even plug it in yourself. You’ll definitely give up and go to sleep at this point.
The next day, when you come back from a long day at work (or play) you may find, as I did, that your keys no longer open your room. And perhaps you’ll find yourself, as I did, waiting on the steps outside your room until 11:30pm when a friend of the landlord eventually shows up to let you in.
It’s noisy if you’re on the street side and the area is…interesting! This I don’t mind at all.
Oh, and if you leave any rubbish in the bin when you check out, they’ll charge you an extra £20. Not for rubbish left on the floor, but rubbish left…in the bin…
Hopeless management, hopeless communication…no concept of customer care. Just a disaster.
Your choice but I checked out a day early at my own cost.