Communication with Ruth and her assistant Valerie was easy and pleasant. The flat is very confortable and full of charm, a few hundred meters from the underground (Jubilee and Metropolitan lines) and shops, and across the street from a little park (great for young kids). Parking was easy in the street to unload/load the car (good/safe covered parking at Swiss Cottage). All was very clean in the flat and it felt like we were at home right away. Confortable beds, nice towels, fully equipped kitchen to make nice meals, good internet connection and Netflix, books, city maps and games. The living room windows overlooking gardens were a real treat for us and made our evening meals very pleasant. We loved it! Perfect for a family of 4.