Inez was always available during my stay, and was very kind and helpful. She gave me a bigger room than agreed, equipped with a fridge (full of brrakfast ingredients!). The neighborhood is calm and clean, and public transport is minutes away (half an hour to city center). The apartment was quiet. The only complaint I have is that the room did not feel very clean, it was a bit dusty and the linen smelled a bit (the bathroom was clean), however, nothing major.