Heather's place was perfectly clean and just the right amount of space for two people. Could certainly hold 3-4 people with pull out bed or air mattress. The mattresses were not super thick, but the beds were comfy enough and did the job! The water pressure was GREAT and the location was pretty good. Expect a 10+ minute walk to Tube station if you don't want to spend $$ on a bus to go just two stops to Tube station. Location is safe, located well between Heathrow and the center of London, and easily navigable. Finding apartment was easy, but there is not an elevator. Two flights of stairs to get to apartment, but we only climbed once per day at the end so it was not a big deal. Towels were fresh and nice, so that was a major plus. Lots of plug ins and a tiny kitchen to hold items as we needed. Would recommend for traveling on a budget!