We had an issue with the electronic lock which did not consistently work, and we were locked out for about one hour. The management responded quickly and sent a repairman, but we still had problems and had to get an actual metal key later. The clothes washer is just a washer, not a dryer. I presumed that it was both. They provide a drying rack to line dry your clothes which took all day since it was humid and your clothes aren’t soft by the time they are dry. The location was great since it is very close to Earls Court station which was a short 10 minute trip to Wimbledon, and a 20 minute trip to Piccadilly Circus. The neighborhood is very nice with good restaurants and a Sainsbury just across the street. The apartment is very clean. The pullout bed was below average for comfort and pretty flimsy. My daughter ended up sleeping on a short couch instead. The flat sleeps 4 people comfortably. We went with this because it’s very difficult to find a hotel for a family of 5 without getting 2 rooms in London.