I do not recommend staying at Westciti Caroco Croydon Apart Hotel with this Rishi. Please read:
Initially planned length of stay: September 15th - September 29th
Actual length of stay: September 15th - September 24th
Bed Bugs
Yes - a serious bed bug issue. After 4 days of progressively worse bumps appearing all over my body, I went to the hospital and was diagnosed with bed bug bites. I informed Rishi, submitted a formal hospital report from my visit, and requested to have a discussion around this issue to come to a resolve. Their solution was transferring me to the Owner’s empty apartment down the street. This unit was very dirty and damp. Not at all reassuring, especially after my experience with their previous unit. To make matters worse, the bed broke my first night sleeping on it, and the water in the unit barely got warm - forget properly cleaning/sanitizing myself and my things. 24hrs after my request for a refund, I was given no assistance with cleaning/disinfecting my things, or given any form of compensation for the extreme inconvenience! Not only did they not discuss any form of compensation, they accused me of bringing the bed bugs when I told them several times I did not travel! This situation had to be escalated to Airbnb, more on that later…
Plumbing Issues
While staying at Westciti Caroco unit 23, my first night taking a shower, the drain was clogged so much that water was overflowing out of the shower. One hour after my shower, maintenance banged on my door to inform me that the water from my shower was leaking into the unit underneath me. After requesting that the drain be unclogged, it took TWO days before anyone came to fix it.
WiFi
Not reliable. Very spotty and there was a period where I had no WiFi at all.
Climate Control
There is none. The unit is VERY HOT like everyone stated. There is minimal circulation. Yes, there is a fan provided in the unit but this provided minimal relief.
Escalation to Airbnb re:Bed Bugs
After a deteriorating situation with Rishi, I took matters to Airbnb.
If you are ever as unfortunate as I am and other that’s have experienced bed bug issues with Airbnb, know that Airbnb will intentionally ignore you and avoid refunding you for the nights stayed.
I reported the issue to Airbnb and it took them 2 DAYS to provide a sufficient response.
I was initially told that Airbnb would:
1. Refund me 50% of the nights stayed (Sept 15-24).
2. Refund me 100% for the nights that I had paid for, starting from Sept 24 when I submitted my hospital report until Sept 29th, when I was originally scheduled to check out.
3. Rebook me at a nearby hotel and reimburse up to 50% of the nightly rate of the Airbnb (not the hotel nightly rate)
4. 100% reimbursement for having my things dry cleaned
Sounds wonderful, right?
My length of stay was adjusted, and I was refunded for the nights of Sept 24 - Sept 29th.
I was NOT reimbursed 50% for the nights I did pay for, while my body was being eaten alive by bed bugs.
After 12+ hours of back and forth with multiple “Support Ambassadors”, finally Airbnb said they would reimburse me $500 MAX, which was NOT 50% like they originally promised.
By 9pm, I was kicked out of the unit by Rishi and was told I no longer could stay in the Airbnb unit and I was on my own to find a hotel with NO assistance or compensation from Airbnb as originally promised.
I am STILL fighting this battle with them (48+ hours later) to be properly compensated for the extreme health & safety violation that resulted in me going to the HOSPITAL.
(I have photos of everything, shower overflowing, wifi not working, both rooms, hospital report, text messages, etc.)