Marco and Alena were super friendly and welcoming. Unfortunately the toilet broke - but they tried SO hard to get it fixed quickly! I really appreciated all their help and kindness :) The place itself is great, very clean! The bathroom is HUGE! The only thing I would recommend is that if you're a light sleeper - bring earplugs as the apartment is on a very busy street with cars (not so much people, but you can hear the cars pretty well). It's also super close to bus stops - so you can get into central London easily. I would highly recommend.