Natalie is as gracious and generous a host as anyone could want; she bought me a coffee when we met and has made cookies for me! She explained how everything works in the apartment, and gave recommendations for nearby restaurants Her apartment is lovely and perfect for one person or a couple, or more if someone doesn't mind sleeping on the sofa. Everything is immaculately clean, with lots of storage space, a nice deep bathtub, washer/dryer, dishwasher, and a small fridge prestocked with a few essentials. She was also flexible with me on checking in and out. I truly felt I was staying in the flat of a good friend and got to have the full London experience!