This is the worst experience I have ever had when renting a flat. We arrived at the flat and the person greeting us didn’t have the key so we had to go to a coffee shop waiting for the key to be delivered for 30 min. Once we entered the flat I was absolutely shocked by the state of the property, specifically the state of the carpet and the coverings of the sofas and chairs with major stains and generally extremely worn out and dirty. Furthermore the carpet in the master bathroom was still wet from a leak and smelled terrible. I was concerned by the unhygienic state of the flat especially as I was also travelling with my child. The kitchen supplies were dirty, too.
Ben offered to clean the carpets which they did a few days into our stay and they did send new coverings for some of the furniture but I do not consider the state of the apartment acceptable as it is not sanitary and it is definitely not in line with the pricing of the flat.