I had a very uncomfortable experience with the host. And I try to believe they r good people and will return the mistakenly charged Money to us, but they canceled my request and are unwilling to pay back the money that didn't belong to them. First of all, Check-in was such a big hassle, our flight had a bit of delay and the timing can never be controlled by us if you are on a journey. But the host seems does not understand this and does not sound nice on the phone and kept chasing and pushing us to come as he wants to pass the key in person to us. We had a long flight with two kids already very exhausted, however, when we arrived, we still need to deal with this unpleasant situation the first impressions already feel very bad. Secondly, as the house is their own house ( but they didn't say it in the description) and they made us feel very uncomfortable and unpleasant to staying there. All the house rules (again they did not put in the description to let us know before we booked) made us feel like we won’t enjoy our stay with two young kids. Also, we booked this place because they have a flexible cancellation policy, and after all this, we decided to cancel the rest booking as we don’t want to keep paying money but stay unhappily. However when we canceled, somehow we’ve been mistakenly charged by two-night stay which we just stayed for one night. Called Airbnb and told us we can ask host to get a one-night back for refund. I send the refund request to the host, but they canceled my request and were unwilling to return the money they shouldn’t take. I also messaged the host, and they said we shouldn't cancel. What? Why? So the cancellation policy is just a joke or trying to trick people to book the place? I don’t think the host is trustable and don't think this accommodation is worth your money. Also, same, the check-out is a hassle too, the host just keeps chasing you to ask when r you going to leave. Is like someone always keep a eye on you. You didn’t pay for the freedom you should have, you don't feel relaxed at all. The whole experience just ruined my trip by dealing with all this unpleasant things. Really annoying. If you come for holiday you are supposed to be happy and relaxed, please spend your money somewhere else.