At arrival, there were NO towels, amenities, or linens, with dirty cup etc. Houst asked us to purchase and reimburse. Who wanted to spend your time and energy on that during short trip? However, this uncleanliness was a part of a joke compared to what we experienced with the faulty keylock and their unprofessional response. 2nd day, we noticed the door lock wasn’t working so we could not get in. Houst responded with no urgency or care, they gave up helping us and asked us to find a locksmith or stay at another hotel. Seriously? All of our belongings were inside the unit and we had early schedule next day. We had to call locksmith and waited until Houst approved the work and invoice. One of most frustrating parts was each time when we call different staff answered. No one seemed to take responsibility and definitely had any authority to make decisions. This was the most stressful Airbnb experience I never had before, and it should not happen to other guests