Nightmare stay to be honest, also won’t return my double payment despite chasing!!
Check in is very convoluted, having to go to the other branch of the hotel to have ID scanned and receive several codes for the actual hotels front door and for check in there. There’s a computer system which I know people like my parents would have really struggled with. Eventually it produces a key card for the room but wasn’t clear which room you’re actually staying in.
The check in system asked me to pay so I assumed I hadn’t been charged already and paid (at a reduced rate than on here). Turns out I had paid here and it’s now been 5 days since my stay and they’re just ignoring me so I’ve requested a refund through Airbnb resolution and they haven’t answered that yet either.
At check in they physically take £50 of your money for a double room! This wasn’t made obvious until after having confirmed a non refundable room. I understand people break things but pre authorizing a card or having Airbnb for resolution of issues is surely enough, not actually taking my money when nothing is wrong! It says you’ll get it back the day of check out but it was the day after. For some I’m sure this might cause issues for people who budget on a trip.
After a few hours in the room another customer opened my door and let themselves in! It turns out they had also been coded a key to/given my room! Judging by their comment about Fawlty Towers I don’t think it was their first issue either. Luckily I was dressed!
Later on I went out to collect food & then realized my room key had now been voided and I couldn’t get back in to my room. I called the hotel but was told to call the other branch again. They took quite a while to pick up and didn’t apologise for what had happened! They were able to recode the key from the reception of my hotel though thankfully.
The room itself was averagely clean with black mold in the shower & rusty toilet brush etc. There are some handy facilities like a microwave and mini fridge however the fridge was so loud I couldn’t sleep with it on and there was no table to actually eat food off. There was a hair dryer but you had to hold the button down constantly which is difficult for those like myself with joint/hand issues.
Terrible nights sleep, the bed wasn’t super comfy and the room was cold. Other guests were loud, although appreciate that happens everywhere.
The hotel website says there’s breakfast although the Airbnb site doesn’t so I wasn’t sure but no, there isn’t breakfast.
Check in had pages of information but check out simply said before 11 with no information on how to actually check out. A lovely cleaner saw me and took my room key but if timing hadn’t aligned I would have had no idea where to put the key.
Please refund my double payment!