Tess appartment is really great, is exactly as in the pictures, very nice, clean and organized. We found everything - ´everything´ what we need and even more. However, we never met Tess, which is fact is really not relevant. Until the moment that you need help, which happened, when we had an electricity problem, and was really tough to find answers on time. We made lots of calls. Finaly problem was solved and the rest was really great. Even Tess helped us to book taxi to go to airport.
So the balance is positive.