Mike was extremely open and helpful prior to our booking the flat and answered all of our questions in detail. It made coordination quite efficient and quick--this convinced us Mike would be easy to deal with which turned out to be true. He met us on time at the flat upon our arrival and adjusted to our time. We had a group of 6 and so the flat was perfect, probably best for a group of 4, though still no complaints on space. We converted the living area with the pullout sofa into a bedroom plus the other 2 bedrooms and it was fine--pillows provided. Shower areas were ok however we only really used the one full shower area as the other was quite difficult for showering. It did prove to still be a useful powder room with toilet though so still good even with 6 people. Hair dryer and towels were provided. Washing machine, dryer, detergent and clothes hangers also provided. Lighting of the unit very adequate. The unit was on the 4th floor and we expected this so initial hauling of luggage up was a challenge but we were all able to do so and even Mike helped anyway. Daily up and down became routine after a while--though i would still recommend for a youngish group like ours or one that doesn't have issues with stairs access/ no elevator. Security of the unit ok too as other families in the building as well. Trash collection also very regular and simple. Since the area is extremely busy please expect the noise--some nights, if you leave your windows open, you could be woken up by various activities even in the early morning as this is central London after all. The unit has double paned windows now and this locks out the sound properly though i imagine it can get a bit warm depending on the weather (for us in September it was ok). However if you wish to experience the excitement of London and be at the dead center of it all then don't delay as you will be right in the middle of the theater district (the half price ticket booths are literally a few feet from your doorstep). Also so many places to dine with Picadilly, Trafalgar, and Covent Garden all walking distance within a few minutes. Supermakets/ convenience store/ Tesco/ Wholefoods also nearby and kitchen in the flat easily used with good refrigerator. Charring cross/ Leicester stations nearby 5 mins walk. China town and restaurants the same. Taxi's in steady supply. Overall this rental is a value-for-money booking particularly for groups of 4 to 6 and location/ accessability exceded our expectations. One of the best trips we have taken as group and should it be possible in the future, we will positively book again. Just great. Thanks Mike!