We had a great time at Kate's and Craig's place. Initial communication as well as the check in were super easy and both of them were very professional and nice hosts. We didn't spend much time at the flat but whenever we were there we felt that we could ask if we needed help with anything. Also, being able to have breakfast every morning was very helpful to start exploring London afterwards (about 20-30 min by train and then changing to the tube). It is absolutely justified and true when they write they aspire to be closer to b&b hosts than to the standard airbnb host!
The flat in itself, located in a modern and safe building complex, is really nice as well: the room offered is cosy, quiet and lovingly decorated/ equipped with whatever might be needed (I especially enjoyed the coffee/ tea machine and the super-modern bathroom!). Everything was clean - so there is absolutely nothing to complain about. Would definitely reccommend this place or go back in the future!