My husband stayed here for a few days whilst I was travelling abroad, so it was a base for him to stay in London in between my flights. He has told me the room had everything he needed and was clean etc. He only met the lady host once on arrival but he was out and about most days to see anyone else. The only thing my husband found was it was quite noisy with people coming and going, as the accommodation holds other rooms for guests too, so perhaps not ideal for people not use to that. Other than that, all very positive.