Management company was very responsive from the time I first reserved the flat up until my request to extend the stay by an additional day. They worked with us to allow us access to the flat to drop our luggage early on our day of arrival to London. I would highly recommend them. The flat was pretty much as described online. The location is excellent and about a five minute walk to the Gloucester Tube station and good restaurants and grocery stores. It was a good value in that it was very spacious with two good-sized bedrooms and two full bathrooms for a reasonable price for the area. Although it is disclosed online, I would emphasize that the flight of stairs going down to the flat from the street are very steep. There are many step-ups and downs in the flat, the most perilous of which was the one to get into the bath tub. There are no hand rails and with the slippery wood floors and pedestal it sits on, climbing out of the tub was difficult and potentially dangerous. Other than that, we had no other issues with the flat. It was very clean on arrival and we enjoyed our stay.