My wife and I stayed in Natalie's place for three nights. Communication and check-in were easy, and Natalie was very responsive to a couple of small issues we had after checking in. The entire flat was flawlessly clean, and the kitchen was well-appointed. The flat was a bit smaller than the photos would have you believe, but its location a short walk from Paddington Station was perfect for exploring London. We would definitely stay here again. A solid 5* review.