I have had the most unpleasant stay and experience at this air bnb apartment.
1. I specifically checked whether the apartment was located at the ground floor as I was travelling with my very sick and old parents who just got out of surgery. In fact, it was the first thing I checked with the host. They assured me in black and white that the apartment was located on the ground floor. Only upon check in did I find out that it was a 3 floor apartment with narrow staircase. I struggled to carry 7 heavy luggage up the staircase and my parents really struggled as well.
2. The check in process was very messy and unclear. Yes , check in information was given prior to our check in but it was very unclear as there were many key safes over the same area and the pictures provided by the host didn’t tally with the actual thing.
3. I kept quite an amount of cleaning fee upon my booking, only to walk into a very untidy apartment. Everything looked like it was done at haste. The garbage from the previous stay was not taken out so the kitchen smelled really bad. The extra linens and towels were shoved on the bedroom cupboard, not arranged neatly. There were dust balls and strands of hair everywhere. I had to self clean the apartment myself as I didn’t want my parents to get sick. I was able to take some pictures of the place and sent it to the host. I felt it was unfair for me to have paid the cleaning fee but not much help was given by them except the msg will be passed to the cleaning services. That’s all.
4. The bedrooms and bathrooms were okay. No complains except I noticed some mold on the bathroom floor near to the shower.
5. Centralised heater and hot water worked fine.
Overall I am very dissatisfied and disappointed with my stay.