The photos and descriptions of the property in the advert are very misleading. You will not necessarily truly get what is described. You get tea and coffee but no milk. The towels are not fluffy, the luxurious toiletries are two bottles of Baylis sand Harding hand wash one of which is your shower gel. The bathroom has a lock that doesn’t always work, the bathroom ceiling has mould on it, the sliding shower screen falls off and the shower if not careful will scold you. The bathroom is not modern as described. The apparently ‘luxury’ bedding had stains on it and the fluffy towels were also far from what is described or in the photos. The accommodation I received was not as in the photos of the advert on which I booked. In fact the bathroom, kitchen and room were not as shown in the advert. We returned from a night out to a woman in the complex shouting at someone, then at 11.30pm we were woken by a group of girls in our unit attempting to sing at the top of their voices then there was constant banging and shouting etc until appx 4am in the morning. There is no emergency contact number so all communication has to be done via Airbnb messaging.
I booked this accommodation mainly from the good reviews but I am baffled as to why their experiences were so different to mine.
Whilst the units are very clean (cleanliness was very good) please bare in mind that the accommodation you book is not a single unit but is a large ex local authority housing block. So whilst there is nothing wrong in this you may not be getting the experience or accommodation that you think you are paying for. This is basically a large scale Airbnb and therefore not personal but more commercial and with minimum spend for a high turn over.