Alessandro was a great communicator. When we first arrived we had trouble finding the keys, but he answered our text immediately and called to make sure we got in. The studio is basic, but it's all you need when staying in London (especially for the price)! The location was wonderful too. It was near Victoria Station, which we utilized frequently to explore London. The shared bathroom was also no issue at all. I only waited once during our stay for the shower and the water never lost its hot water. Overall a great place and we would stay here again.