Laura was very helpful with directions and made me feel welcome when I arrived. We had a good chat and then we left each other to our own devices. She showed me how everything worked and I was able to feel comfortable and have a good rest after a busy day. The flat was in a great location, it was away from the main roads so it was quiet to be able to sleep at night but was close enough to shops and activity to make it accessible. Balham is a great spot and has all the conveniences as well as lovely cafes and good bars.