This was my first experience with Airbnb, and I was lucky to find such an amazing flat with gracious hosts. Jack and Emma are quick to respond to emails and were accommodating when it took me much longer to arrive from Heathrow than expected. The flat is even better than pictured, with elegant style and fun decorative touches (fresh flowers!). There's plenty of closet space and places to stash toiletries in the bathroom. The kitchen is well stocked with dishes, and I greatly appreciated the breakfast supplies (bread, butter, jams, etc.), which allowed me to crash after a long travel day without having to worry about finding food. Oh, and the bed is very comfortable. The location is just a block from a bus that will get you to central London in about half an hour, more or less depending on traffic. And the underground station is about four blocks away--bonus, it's a straight shot from Heathrow on the Piccadilly line (there's even a lift at the station). Providing use of a mobile phone was another nice touch. I would happily stay with Jack and Emma again.