Concerns re COVID checking in policy - lobby was full of young people going out into town waiting for cabs or food back to their rooms, no visible need to stay (moving house, support bubble, domestic violence etc), also the following emails/response was sent/received -
Address my concerns listed in my email -
'Not at all happy with my experience this weekend'
Initially all good and being allowed to check in early approx 12pm - bags dropped off and off to work. I was told that the spare bed was to be made up by housekeeping and would be ready for my return.
I returned to the hotel at 930pm and it was not until 1020pm that the bed was made up after twice going down to reception.
The lobby was full of young people clearly out with friends that evening and staying over - question ..... I am pretty certain that this is not an approved reason to say in a hotel - to go out into town and get drunk with your mates with somewhere to sleep at night.
What should have been a peaceful night sleep was interrupted several times with loud talking, a random knock the door waking me up. I can only guess it’s high spirits after a night out by guest who most probably should not have been staying there !!
The final straw was breakfast arriving at 7.15am when it was booked for 8.30am - again waking the room up !!
I informed reception when I checked out and a manager was supposed to have been in touch - that was 10am it’s now nearly 5pm
The room was great, the location again very good but the overall experience was shocking !!
I have stayed in many hotels around the UK, Europe and the World on business and this is one of the worst experience re enjoying a good nights sleep I have had.
There are chains that guarantee a good nights sleep or your money back - what are your comments re the above ?
A response was made on the 3rd (I HAVE YET TO RECEIVE A REPLY AS MENTIONED) - My name is Scott Hudson NOT Mr Scott
Dear Mr Scott,
I write further to communications relating to your recent stay at the Tower Suite Hotel. Your comments have been noted and investigations are being made and we will revert back to you as soon as possible. Could I also enquire what would be the best number to contact you?
In the meantime, assuring you of our best attention, I remain,
Yours sincerely,
Sarah
Sarah Ermisch
Executive Team