Annie was helpful and friendly; she was also understanding of the fact it was just Dan and not the both of us staying, which we appreciated as I'd forgotten when booking. I was able to message her before the actual booking took place and it wasn't a problem.
It was ideally located for Dan to get to after work Christmas drinks. I'm afraid he's not a man of many words when it comes to feedback, but at the same time he's quite vocal when he's not pleased, so the fact he had no complaints is a ringing endorsement! Sorry to not have more to say, but I know he slept well and had access to anything he needed, plus Annie was so helpful with check-in. Thank you!