Philippa was very responsive to all communication and very thorough in her descriptions about how everything worked. She was not in the country during our stay but it is pretty much a turn key operation and there was a neighbor who we could have contacted if necessary. The apartment is as pictured and described on the website. Great neighborhood with excellent shopping dining and lots of pubs and clubs. little bit of a walk to the subway, but there are buses, taxis and uber so we had no trouble getting around. The apartment has all of the conveniences you could need or want. Dishwasher, washer and dryer and Air conditioning unit and all worked flawlessly. We would definitely stay here again.