Shana’s very responsible to my questions before we check in, so we for very clear instructions for everything. Going from Heathrow airport to the apartment is easy via the Elizabeth line. Overall the stay is good for what is paid and the free breakfast too! The heating works perfect and kitchen is fully equipped for cooking which is great. Something we think can be improved: the beds are not very comfy, either too hard or too soft.. And needs more toilet paper rolls. Sounds like a joke but when you run out of it, it’s not fun.