It was a terrible experience right at the beginning of our stay because when we arrived to the room, the pillow cases, linens and duvets were dirty. I headed to the reception and asked for a replacement with clean ones. They said that they cannot replace them because they don't have access to the clean ones. They even said that I should sleep on a dirty bed for a night and they were going to sort it out the day after. How on earth they can ask such a thing? Then I said I would file a complain and then I wrote the name of the person at reception on a piece of paper. The name of the porter was Reynaldo which I read on his name tag. Reynaldo suddenly changed his mind and found me clean sheets, pillow cases and linen within 10 minutes. The bed should have been clean in the first place and Reynaldo only sorted it out after realizing I was going to file a complain.