Overall, a decent Airbnb location/house. However, I would not recommend this place. Let me preface by saying that we had a situation where we thought we booked the Airbnb from Thursday to Sunday; however, we made a mistake and booked it from Thursday to Saturday. We didn’t realize it until Saturday when the cleaning lady came by to our complete surprise. The check out time is at 11, the cleaning lady came around 1:15 PM and told us they have guests coming in at 2 PM. She was late to the cleaning and was very frantic about us being there- we literally had no idea there had been a booking error on our end. We were compliant and started packing our belongings quickly. One of our guests was in the shower at that time so they rushed out and gathered their belongings as soon as possible.
She started creating a very chaotic environment where she was yelling at what I believe was the Airbnb host about us still being there. She was disturbing the neighbor next door as well. She was panicking because she was late to the cleaning and needed us to be out. She made it seem like we weren’t leaving/being compliant, which was very unprofessional behavior. We were truly aware that it was our fault and took ownership of that and packed as fast as possible.
In the meanwhile she asked us how our stay was and we had a few complaints about the stay in general (noted below). So, this review is NOT about the situation that came up but rather about many of the inconveniences during our stay.
There were 4 people staying in this Airbnb and we only got 3 bath towels. No face or hand towels were provided either. It is pretty standard to provide enough bath towels for the amount of guests and also face towels / hand towels. Keep in mind, the host asked us how many people were staying so he was well aware it was 4 and not 3 people. When we messaged the host about this, they said they only provide towels per bed. That is so odd to me. I do see another review mentioning this same issue here as well. So, I’m wondering why the host hasn’t fixed the issue if someone has complained about it before.
We were sharing beds but are we expected to share towels as well? The day we messaged the Airbnb host to ask if we can have extra towels, they weren’t able to get more towels for us because they said it was dangerous outside since there was a storm. We understand that- but it was pretty okay by evening, we could have had the towels delivered to us.
Another thing, the upstairs bathroom had burning hot water. We are from the US, we don’t have temperature control issues with our bathrooms, so it would have been nice if the host thought about this a little more and left notes on instructions for the guests on how to control the temperature. Our cousin, who lives in the UK, just a few minutes away, came by to help us with the water and even he couldn’t figure out how to control the temperature. So basically this entire trip, the upstairs shower was not functional for us and we had to use the downstairs bathroom which was not very convenient since we purposely chose a place with 2 bathrooms between 4 people. Also the downstairs bathroom shower had a handheld shower head but the holder was broken and taped up, so the shower head could not stay in place it and would need constant adjustment throughout the shower, if you didn’t want to hold it the whole time.
Next, there were no paper towels to be found anywhere (another common thing provided by airbnbs).
The last straw was finding hair all over our bedsheets. We had to buy laundry detergent and wash the sheets ourselves because I’m pretty sure the sheets were not washed beforehand otherwise how would there be so much hair all over?
Also, some of the dishes were dirty and we had to wash them- except the sponge in the sink looked so gross, so we went and got a new dish sponge so we can wash the dishes. The kettle in the kitchen had water scaling all over it and inside and floating in the water, so definitely wasn’t going to use that.
All of this makes sense now because if the cleaning lady came at 1:15 PM for a 2 PM guest check in, she only has 45 minutes to clean the whole place, which is not enough time. We are thinking that she was probably late to our cleaning which is why so many things were dirty. We should not have to worry about basic essentials like enough towels and clean sheets when we are paying to stay here. There is so much potential with this place, please do better.