Josh was very friendly and accommodating. They took my sister and I to an Italian market for dinner on our first night, and looked up directions for us so we would know how to get to our tours. The apartment was very clean, and best of all, it was right across the street from the Southwark station, and only a 5 minute walk from Waterloo station. For the price, location, and hospitality, I don't think you could find a better deal in London!