May is very well in her communication and also very welcoming. The quality you get for this amazing location, is great! I could walk anywhere I wanted, was not dependent on public transportation because the location is amazing. I really recommend this nice room for anyone staying in London! Bathroom, bed everything was clean and good equipped. Very close to Victoria Station and a 30 min walk to Chelsea neighborhood or a 30 min walk into the other direction towards London Eye and the Big Ben.