Everything from my initial communication until we left this wonderful little flat was seamless. Wayne is an excellent communicator and even though we didn't meet all instructions were clear, and any queries followed up promptly. The flat is immaculate with everything you need, super clean and spacious. We stayed a week and found it a great base for exploring London. Excellent transport with the underground approx 7 mins walk and buses and Overland rail equally as close. Well serviced by a huge range of food retailers, like Waitrose, M&S food, Whole Foods and Sainsbury, as well as lots of market sellers of fruit & veg on North end Rd. Great pubs and cafes 5 mins away. Wayne had left a useful manual with loads of other info for the local area and further afield. Beds were comfortable with lots of extra linen if needed. We cooked a number of meals and had everything we needed onsite. There's also a washing machine which we greatly appreciated! And a dishwasher. Great shower with good water pressure. Wifi was a bit patchy at times but I gather this is the norm in London