I don't think I can express eloquently enough how enjoyable this experience was, but I will start by saying that the host?! Emmanuel?!! Yeah, he was amazing from start to finish. I had many questions and requests prior to the booking, and he took the initiative to call me to discuss these with me in detail. I never felt discouraged or hesitant to text him or call him for clarification on any matter. On the day of the check-in, we agreed that he would meet me in front of the property at a specific time. Unfortunately, because I was so engaged with the event I was at (my birthday party lol), I ended up being several hours late. However, Emmanuel reassured me that this was okay and waited for me until I arrived. He was kind enough to give my friends and I a tour of the place and even gave me a small birthday present!
The property itself was exactly as described and I personally believe that the pictures do not do it justice. There were two en-suite bathrooms and another family bathroom on the first floor. It was perfect for my 7 friends, who had access to all the mirrors to get ready and sleep. The space was big and airy and very modern, but it had a very homely feel to it. I also have to commend the kitchen in particular, as we were in that space almost entirely for the night before we headed out again. The kitchen had everything we needed to prepare the food we had brought and to clean up afterwards. The island and the microwave oven were crowd favourites. I had also brought a small speaker with me for background music, but I forgot its charger at home, so we took advantage of the TV in the conservatory/living room area, which was great, and because the kitchen is open plan and flows into the living room, we were able to enjoy both. Emmanuel also placed new towels and toothbrushes in every room, which was a wonderful touch, especially as two people had forgotten to pack toothbrushes!
The Property is in an excellent location as we were able to travel to the centre in great time to enjoy the rest of our night. The neighbourhood also is tranquil. All in all, it was a great stay and I would highly recommend this property, whether you are a family or a group of friends. All the little touches added to it, such as the swing rattan chair in the open kitchen/dining/living area or the little nook area in one of the en-suite bedrooms, make it one of the more special Air BnB's that I have been too.
I always say that you can truly see the quality of a service or establishment when problems arise and how they handle it. And Emmanuel was always available, and from clarifying the number of guests to running late, he was polite, professional, reasonable and highly understanding. It's evident that he cares about the property and the meaning of excellent client service. Thank you so much again; we can't wait to come back!