Colleen was very accommodating in our check in process to make the stress of traveling a bit lighter. The flat has a truly wonderful view of the river and that alone is worth the price. Richmond had a number of lovely restaurants and shops within 10 minutes walking distance. We also went to the park and found it to be quite enjoyable. Bus access is very close to the flat and the Tube is about a 10 minute walk. The flat was furnished well and the shower was perfect. Coleen was great to deal with and communicated very timely with us. We appreciated the quick responses. We had a lovely time in Richmond and this flat was a major reason why!