We were running a bit late for check in but communicated this and it was no issue. We were greeted at the door and given clear instructions and a quick tour. Katya left bananas and cookies for us on the dining table too- which was a nice touch - especially since we had 3 kids. The flat was very close / walking distance to the tube station, local coffee shop (The Black Cowboy) we highly recommend and a local market. We would rent here again.