Mar was amazing and met us at the flat when we arrived. She was also able to get us checked in a little earlier than the 3PM standard time. The place was fantastic and offered tons of space while in London. The best part is the location. You are a 2 min walk from the Tower Hill station and can get anywhere. As well, if you need a taxi, you are surrounded by 3 hotels so there are plenty to choose from. I highly recommend a stay here on your next trip to London.