Although we did not meet the host, as I believe she was outside the country, communication was great and she made herself available at any time; even if the accomodation was so perfect we did not need to contact her during our stay! The very lovely woman she appointed to give us the keys was also extremely nice and helpful. As for the flat, it was absolutely lovely, had eerything you could possibly need and is super clean! Wouldn't mind living in it! The only reason for the 4 star in location instead of 5 is because it is objectively not the absolute best neighbourhood in London as it is full of offices. Still very close to transport though, and close to a number of shops!