Mike was helpful. I asked to check in pretty early and Mike made sure someone was there to welcome me and show me the room. Warren also introduced me to the house cat.
The room was overall clean and, despite the fact that it is on the ground floor, perfectly quiet. Internet was working perfectly and the bathroom was clean with a nice and powerful shower.
Some tea and coffee and a kettle were available to use in the room itself, as well as fresh towels.
The area was safe with lots of small shops opened late if needed.
My only comment would be that I didn't feel welcome to use the kitchen and lounge. It was a little messy and I was told the cat was not allowed to access the rest of the apartment so I only opened the door to feed her.