Mark clearly takes great pride in providing a meticulously clean and well stocked apartment. He was incredibly quick to respond to the few questions we had while we were there. The location is perfect for easy access to the major tourist attractions and for getting to and from Heathrow. The building very new and very different from the surrounding, more traditional, homes. The downside is no old world London charm but the upside, a big one, was that the flat has a huge wall of glass that allows open views of the sky. I've rented many London flats over the years and that much air and light is a real treat.