Maz reached out since day one of booking and answered all my questions. She made check in really easy. We were a family of nine adults from ages 18-81. We all fit in the apartment. There were extra blankets, and pillows for use for those sleeping in the living room. There is a driveway for the lodge in case you are using Uber for drop off or pick up. But the place is close to two different train stations so getting around is easy. There is even a bus stop right in front of the place. We used all three forms of transportation and they were all easy to do. We kept the apartment windows open, so the nice breeze was welcomed after a hot day of exploring. Maz checked in from time to time to see if we needed anything. She even sent a message to notify me that the elevator had broken down. She was concerned because she knew we had our 81 yr old pops with us. She even offered to send someone to help with transporting all our luggage back down on check out day from the third floor. Luckily, we had my husband and teenagers with us so they did this themselves. All communication with Maz was as if I knew her personally. It was comforting. The living room, kitchen, restroom, and two bedrooms were all nice and clean. The restroom had nice hot water that never ran out even after back to back showers from eight adults, which included five females who all had to wash their hairs lol. There were restaurants near by, shopping places and even a pharmacy that we needed to use. Check out was a breeze. Overall, I would recommend this place if you have a big family like ours and need public transportation to go exploring. It’s away from the big tourist crowds but close enough to still go visit those crowded places. Getting to kings cross station and to tourist attractions via train and bus was easy. If I could get us there, trust me, so can you. I would definitely stay here again.