I could not have been happier with my experience. Debbie was flexible, accommodating, gracious and fun. I got my laundry sorted whilst I was there, the room was clean and comfortable with a nice bathroom which was large by London standards. The location is good - excellent access to the River walk down around Bishop's Garden and the bus and/or walk to the tube at Hammersmith makes for easy travel. Also as this is on the Piccadilly Line access from Heathrow for international travellers is really easy.