We felt really welcomed by Geraldine as she came to let us in and show us around. Because we knew the area and were visiting friends there wasn't a lot of info we needed, but she was very helpful with information regarding parking. The flat was great for our needs, we just needed somewhere comfortable to sleep with enough space for ourselves and our 4 year old. The flat is in a block of flats, we knew this before arriving and were happy with that arrangement.