It was a great stay for me and my family. Oxana was waiting for us in front of the building although we were late about 30 mins. All the description about the facilities was introduced clearly after the check in and we didn't need to contact Oxana till check-out. The neighbourhood was safe and quiet. There were a plenty shops and restaurants in a short walking distance. We loved to have early morning walks in Hyde Park. And the flat is quite comfortable for 3 adults. Oxana is really helpful and kind. I would stay here again at my next London trip. Totally recommended.