Mari was exceptional! She was very easy to communicate with even though I booked the room late at night and checked-in at an odd hour.
The room value versus price was quite good. Personally I just needed a place to keep my stuff and get a few hours of sleep after a day of touring, so it fit my needs well. The room was simple, but clean, organized, and functional. The bed was older and could use an update, but I slept fine. The location was reasonably convenient - not close to a Tube stop, but very easy to catch multiple buses to various parts of London.