Agnes is really sweet and helpful and the room is huge. She was helpful in helping me understand how to use public transportation which is a little complicated for someone new to London. Big private bathroom too. This unit is a few doors down from a busy intersection and even though I had earplugs I was woken up a couple times by street noise and sirens. Also, if you are sensitive to cigarette smoke, this isn't the place for you. Really wish I would have known smoking is permitted inside the house--