My husband and my daughter stayed a total of 10 days.
1) The cleaning was not great. Cups were stained. Toilets had stains. We had to clean upon arrival again.
2) The washer dryer was emitting smoke during use (which was within 24 hours of check in). They had sent a plumber a few days into the stay and even the plumber was perplexed as to why he was called for this issue as they would require a specialist for the dryer. Therefore the appliance became a useless white elephant with the potential of being a fire hazard.
3) Some bedding sheets were missing.
4) Some bulbs had blown
5) Heater was not working
6) Communications with the Host (ie her team that is managing the property) had been extremely poor. We had informed them on all the issues, however, no actual action was taken to address any of it. No one from the management team had shown up or even offered to come and have a look to address the issues. They had only asked us take pictures. As to the washer "smoking" up, we did not take pictures as we were trying to get the smoke out of the apartment.
7) When the dryer had smoked up we immediately contacted the team and they just informed us not to use it again. I had requested a full refund which was rejected (which later i.e. after check out claimed that I did not take the opportunity given to me for a full refund but insisted on staying).
8) I had only read the last person's review after we faced these issues and apparently she had also similar problems which was obviously not fully addressed till the time we stayed there. I had already rented this property before the last person left her review.
9) Airbnb support was required for our issues which till the time of this review is still pending.
10) The refund offered was pittance considering the price of this place and the distress we had to put up with.
11) If the team was onsite and sent the correct people to deal with the issues, then it would not have escalated to this extent.