My room was clean, comfortable, well-equipped and surprisingly well sound proofed, given the location. The bed is very comfortable.
The entrance to the hotel is an elevator inside a Costa Coffee, which is convenient for coffee, but does give the place the feel of a hostel rather than a hotel.
There are no staff on the premises. After an initial exchange to request the wifi code - which is strange is not provided anywhere in the room or online - every subsequent message via text and Airbnb was ignored. The room was freezing at night, I was unable to alter the temperature and my requests for additional bedding [there was one thin duvet] were ignored. I don't think it's acceptable to ignore guests, especially if you're only offering a remote service.