This was our first experience with Airbnb, and Geert made it an excellent one from start to finish. We have a family with three young children, and it made all the difference in the world to stay in a quiet residential neighborhood on the edge of London rather than in a hotel. It really felt like "coming home" every night, a much better experience for the family. The property is very well kept, in a nice neighborhood just a short walk to the tube. There are a few restaurants nearby in Kew Gardens, and we found a great variety of excellent places to eat in nearby Richmond (5 min or so by car, bus or train/tube).

What really set things apart was how friendly and helpful Geert was throughout the process. He was very responsive to messages and went above and beyond to offer lots of helpful advice to make our visit to London more enjoyable. He provided a very useful "house manual" with practical advice on the house as well as public transport and local sights, along with a number of local pocket guidebooks that helped us daily as we planned our excursions with the kids. Most notably, we encountered some unexpected maintenance closures on the tube during our visit and Geert emailed me back before the next morning with several detailed maps and suggestions for alternate ways to get too and from central London. What could have been a major headache on our holiday was no problem thanks to Geert's timely and practical advice.

If you do drive a car, it is worth noting that there is ample on-street parking in the neighborhood, and Geert was kind enough to arrange in advance for resident day parking permits for us to use. For days that we traveled into London, we relied on public transportation and bought day passes which were a great value and allowed unlimited use of tube/bus/train.

Throughout the experience from booking to departure, Geert took a genuine interest to see that we had a nice holiday and enjoyed our stay at his house.