The flat is very conveniently located to Victoria Station. Just a five minute walk and it was clean. We had a couple of issues, one where we had no hot water and another where the refrigerator stopped working. Texted Lucka and she had someone stop by for both isssues. Although inconvenient, they were both handled in a timely matter. We never saw Lucka, so I don't know if she was in town or not. There is not a lot of information provided at the flat so you are pretty much on your own. There is some street noise which could bother the people sleeping on the sofa beds in the front room but isn't bad in the bedroom. There was an issue where the neighbors seemed to be partying rather loudly on our last night with some girls making a lot of noise but it could have been a one off event as the other nights were fine.