Without a shred of doubt the worst experience I’ve had with Airbnb.
I rented the place for my parents that were visiting me in London, however, the way Marcela treated them I wouldn’t wish that upon my worst enemy.
When we initially arrived we were greeted by her husband that was a lovely fellow, very polite and friendly.
After 2 days my mum called me because Marcela had come to the flat and acted extremely aggressively in her verbal communication (she was aware my parents didn’t speak English) she was screaming because she said they hadn’t pushed in the chairs and had left cups in the sink. Even her little 10 year old daughter was trying to excuse her mothers behaviour by saying it’s her accent.
She lied by saying that two different people had called to complain that it was so messy that they couldn’t use the facilities, but there was only one other guest there and she was away during the days.
Also, her cat was bringing in mice and chasing them around in the flat.