Alessandro was quick to communicate. Though he was not there to check me in, he was in contact with the housekeeper to confirm my stay. He very kindly allowed me to check in early, which I greatly appreciated. The space was as listed and very well appointed for a studio apartment. It is on the ground floor, but at the back of the building, so the terrace is surrounded by buildings and a fence. It seemed safe. The bathroom is separate and lovely modern tile. There were only 2 other rooms on our floor sharing the bathroom, so I never had to wait. The neighborhood was quite ritzy, filled with shops and restaurants, and only a 10 minute walk from the underground.