The flat itself was fine. Clean, as described, and the communication before arriving was good.
Unfortunately, the experience after leaving was appalling. We made the mistake of leaving a phone in the property and while we acknowledge that this was entirely our fault and that it could take some time to get the phone back, what followed was unacceptable.
We were left on hold for an hour plus, hung up on and lied to about the current whereabouts of the phone (all on multiple occasions), all while various people refused to give us their names. Only once threatened with a complaint to Airbnb and a police report for theft by finding, did we get anything close to an acceptable level of communication.
It simply isn't good enough for a business not to have a process regarding the return of lost property or decency to communicate clearly, in a timely fashion and without lying to people.
Ultimately, the flat was good, but I wouldn't recommend staying here as I have no faith in their ability to resolve any issues that might arise during or indeed after your stay.