Claire and Alan are great hosts! My parents stayed with them for 4 nights while I moved into my new flat in Kingston. Whenever I had a question they helped me out although I didn't stay with them. And they offered us a cup of tea every afternoon and we had nice conversations with them. They have two very lovely cats and I will miss them :)
The location is great because it is just a short walk on the river Thames to get into the city.
My parents didn't get a key for the front door but as Alan was at home most of the time, it was never a problem!
I would recommend them to everyone!