Warning - It great location and clean but know upfront you are staying in an Airbnb that is trying to hide what they are doing. On our reservation confirmation sheet, the address and host phone number are wrong. You will not know where you are staying until you get a message one hour before check-in.
Image flying all night and arriving in London in the pouring rain. Your taxi drops you off at the provided address and try to convince the homeowner that you had rented their place through Airbnb. You show them the address and they say it is not an Airbnb rental. So, you call the phone number provided and it has nothing to do with Airbnb. You lug your luggage to the nearest dry spot and ponder what to do next. After about one hour you get a message giving me the correct address and contact phone number. The keys were in a hidden place across the street about 6 inches above the ground in an alcove. My phone did not download the pictures, so I had to walk around the neighborhood looking for a combination box. Once I found it, using it was not easy. Getting down on my keens in the water to unlock the box was not fun. When I finally got the box open to find it empty. No keys/
Fortunately, housekeeping had not finished cleaning and with sufficient banging on the door they finally came and let me in. Phone call communication between the host and myself never occurred. However, I did get and receive my call during the time I was there.
The second issue was the inability to use the outside courtyard area because the host did not have a key to unlock the sliding glass door.
Third issue - You should be in shape to rent this place. It is basically 5 levels with narrow stairs. Going up and down is not easy if you are overweight.
Having said all these negative things, do you think I would have hated the place? Just the opposite. Once we got these issues addressed, we were very happy. The apartment is in an excellent location with good shopping. We walked through Kensington and very much enjoyed the neighborhood. Housekeeping had done a great job and we have plenty of lien for our needs. Would I stay here again – YES? Especially after I know of the possible problems up front. After all it was an adventure.