Our stay was fine, nothing spectacular but also nothing too bad either, until we had a problem one night. We were awoken in the middle of the night by the carbon monoxide alarm. After airing out the flat and reseting the alarm, we went back to sleep. The alarm then went off about an hour later and then again for the rest of the night. Starteled and frightened we reached out to our host and Airbnb support. Neither responded for over 8 hours, so we spent the night sitting, wide awake, in the windowsill. Not an ideal vacation.
That's fine, problems happen even in the middle of the night. But then Victoria, the host, expected us to stay at the flat with two different technicians. This took several hours so that the issue took up our night and over half of our day. She didn't seem to take any responsibility for her flat. She also agreeed verbally to give us a discount for the night, but didn't. After a lengthy chat in the Airbnb app she did end up refunding about half of the booking fees. We were perhaps a little upset, but the final straw was Victoria claiming that that we broke somthing that was broken when we arrived. Five star location, three star flat, one star host. Might be a one time thing, but it ruined our London trip.