5 stars for Charlottes place, we had a minor hiccup in the beginning that was followed up on straight away. Everyone that we spoke with was very accommodating and we were lucky enough to enjoy the two nights at the flat while my brother and his wife were visiting London for the first time from the States. The house was very tidy, and the shower was a little bit of heaven. We Would definitely stay there again and appreciate all of the help that we received during our stay. :)