Overall we had a great stay. The location was super easy for both underground and rail transit (which we used a lot). The description and pictures are exactly as presented. We had 3 travelers for 6 nights and each wanted a bed (not a couch or roll out) so I searched high and low and got just what we wanted here. Natasha and her mother (who filled in) were very responsive and the instructions for check-in and out were clear. Just a couple of less than ideal items … oh those stairs, 2 flights up for the main floor and another for the top 2 bedrooms, not fun with luggage!! But again, I knew they're would be stairs. A few quirky things, like no towel racks in the bathrooms, and automatic lights (that's a super bright one in the bathroom for the middle of the night! and it turns off when you're in the bath tub!). Unfortunately for us, it was really hot in London (high 80's every day) and it was an oven when we arrived. With open windows, and eventually fans that were ordered for us, we could pretty much cool it down, all except the small bedroom upstairs, that one didn't have a opening window and it was still an oven even with the fan. The heat obviously wasn't Natasha fault, but it really impacted our comfort, especially that first night! Otherwise, it was just what we were looking for.