It was everything we were expecting and more. There was not one thing that was out if place, and everything was clean yet it still felt like home. There isn't any unnecessary clutter so it's easy to unpack your own things and spread yourself out a bit. Bed is super comfy, once you sit down on the sofa there's no getting back up. The views were breathtaking and there are lots of windows for good airflow. Natasha was easy to contact, responded quickly and resolved any issues we had swiftly. She even left food in the fridge and travelling details for London. The location is excellent.. The train station is just a minute walk away and there are easy bus routes to Richmond for the tube. There are supermarkets very close for easy shopping, there is never any worry of running out of anything. It truly was one of the best holidays we've ever had. Will definitely be back.