When my family arrived at the apartment, Tim helped with the luggage and made sure everything we needed was in the apartment. The pictures clearly did not do the place justice, it was extremely spacious and brightly lit. The fridge and kitchen counter was stocked with breakfast pastries, yogurt and juice. The location was superb, you can see the South Kensington station from the place, which was extremely convenient. It was also just 10 mins away from Imperial College. Overall my parents and grandma loved it too and we definitely will be staying at his place again.