Our family of four stayed at Elizabeth and Hugo's place, and found it to be great. The apartment itself is on the 3rd floor, no lift. My only recommendation would be the addition of a light on the landing on 2nd floor, as it was quite dark. The location was convenient to the tubes;just a 10 minute walk. The apartment itself was very comfortable and cozy. Maybe in need of a new painting, but even that aside, it was lovely. Hugo was in touch with us priot to our arrival in the UK and upon arrival at the airport. Check in was smooth, as Anna was awaiting our arrival. Thank you Elizabeth and Hugo for a fabulous London stay.