Andy and Jane were fantastic hosts to my parents. Everything from the initial reservation to communication to updates until the date of the stay was without fail perfect. While at the flat, there was a minor incident with the shower. Andy was proactive, quickly fixing the problem and making contingency plans in case the issue took longer than expected, all while keeping me updated of the situation. Both Andy and Jane made sure that my parents had a great time in London. My parents informed me that when they come back, they would want to stay in the same flat again.