Emma was a great host. She was extremely responsive and on top of things. She made check in very easy and did a great job of communicating with us. The only thing that disappointed us about this apartment was the cleanliness. The apartment had a dank/musty/old smell to it. We felt the need to leave the windows open during the day so that when we came back at night, the smell would be tolerable. Additionally, there was moldy food, the floors were sticky, and there were cobwebs with spiders. Unfortunately, if we had know this going in, we would not have chosen this airbnb. Overall, Emma was great, but the cleanliness was just not up to par and prevents us from giving this place a glowing review. We have stayed in much nicer airbnbs in cities just as expensive as London where the cleanliness was never an issue.