Susan is very communicative. The place is in an excellent location and has an attractive price for the size and location. The bathrooms are new and much larger than typical London bathrooms. The beds are comfortable.
The place is very dark, mainly because it's a basement unit, which was not clear to me when I booked. We also had some issues with appliances not working, although Susan was responsive and communicative when we notified her of the problems.
We had an active water leak the entire time we were in the unit in the larger of the two bedrooms, and it wasn't able to be addressed until our last day.