Unhelpful host- As a foreigner google map is the only way to find location for me but it shows a incorrect position on the map, so I called the host, he said I have to find by myself. I asked the host is there nearby any restaurant or shop showing correct point on google map where I can search to find this apartment but he said he doesn’t know google map. It took 20 minutes to drive around in this area to try and find the right place, I called several times to ask where I should go, and I was just told I need to find the building by myself.
Inaccurate information- Told by host that luggage can be left in reception after checkout for few hours but this is not the case, it was refused by reception in this building. We had to take all the luggage to the hosts work office, a 10 minute walk.
Unresponsive host- During the walking journey we took our luggage from this flat to host office, each of us take a suitcase however there’s an extra suitcase so I asked if the host could help to take, he kindly did but unfortunately broke it, so then we had to buy a new suitcase to replace it in order to take it on flight. After we moved the items from the broken suitcase to new one, we had a taxi waiting outside to rush to the airport so I asked host if he can help throw out the broken suitcase as the taxi waiting outside and we have to go, the answer is: no. Directing me a minute or two walk to where it needs to go to throw. Seems we are an inconvenience to this host.
Unclean flat- For a high price you expect the condition to be very clean however the kitchen is stained, dirty tea cups, literally there is not one clean mug, so we had to clean these to drink directly from. Mould in bathroom, the windows seem to have never been cleaned for ages, the curtains rail was broken too in the living room. Dinning table was dirty, I hope Airbnb app would develop the function which I can post some pictures taken from in this flat.
Good point- Nice central location, 3 mins walk to Hyde Park, 17 mins walk to Oxford Street.