We were worried before arriving as our messages regarding the conditions of arrival were left without reply on the Airbnb site.
I had to phone your agency once arrived in London to get the information by email. This is not a professional way of working to me.
Then we were told that the apartment was ready sooner than 3 pm. We were glad to be able to access to the apartment sooner than planned.
We got no problem to get our keys from the key box but we had a very bad surprise arriving in front of the apartment door. The door was open with a key stuck in the lock. It was impossible to remove it. Besides the cleaning has not been done at all. There are a few bulbs missing.
I thank Kimberley from the agency who kindly replied to all my emails and helped us contacting the right persons.
After getting up at 4am to get our plane, we spent our first day in London waiting for a cleaner to come and someone to fix the lock as we couldn’t leave our stuffs in an apartment with an open door.