Even though Nick was out of town, he went to great lengths to ensure that my son, (who was the actual guest), was well received by a friend and provided with the key and info re the flat. My son spent most of the time visiting the city but appreciated this flat as a great base for his vacation. He noticed a bit of difficulty with the TV reception but, again, he was out touring most of the time so it may have just been that particular day. Flat was very clean. My son had a great time and would definitely recommend this flat to others.