Clare made us feel welcome from the very beginning and was even helpful as the date of our trip approached by giving us suggestions and advice, as this was our first visit to London. She was very accessible during our trip, so any questions we had were readily answered. The flat is in a wonderful neighborhood with many shopping and dining options within walking distance (Sainsburys is a small grocery store just 3 blocks away, there is a fruit and veggie store, and many places for coffee along the way. Plus, the Portobello Market on Saturday is fabulous). The flat is also close to tube stations, and taxis are easily found all around. The flat itself is very well equipped with everything you need: wifi, TV, hairdryer, clothes washer (no dryer, but has a rack), linens, cookware, dishes, small refrigerator, books, and more. The mattress on the main bed is very, very comfortable. Be aware that the flat is on the very top, attic level. So the last set of stairs is steep and turns. Take this into consideration if you have mobility issues or if your luggage is enormous. Luckily, we brought smaller luggage and had no problems. The building itself is in very good condition and is secure, not that security is an issue in Notting Hill. The next time we are in London we will definitely plan our dates around this flat's availability. It is perfect!