Ana was kind enough to meet us at the flat when we arrived. She was very cordial and explained how everything worked. The flat is in a convenient location with easy access to metro and very comfortable for a family of four. Only thing I would caution is the hot water can get extremely hot when first turned on for the shower and even when you think you have the temperature just right it may get hotter. It seems to level out after the shower has been on a bit and is just fine. So if you have small children just keep this in mind. Highly recommend this Airbnb! Thank you Alex and Ana for such a lovely time in London!