The apartment is cute and cozy. My husband and I felt very comfortable. The pictures online are an accurate representation of the space, and we liked the decor and modern feeling of the rooms. The location is perfect for getting to the tube to go to London or taking a bus to Richmond. We enjoyed exploring the shops and restaurants at Kew Garden Station, and Richmond is a great town for shopping and eating. Getting to London was easy. But the best part of the experience was the hosts. They are warm, friendly, and very responsive to any questions or needs. Anytime we had an issue, they addressed it right away, and were very helpful in arranging a taxi to the airport. They graciously offered us free passes to Kew Gardens and we were touched to find chocolates for us on Christmas. When my husband asked about birds we were seeing, we found a bird guidebook at our doorstep that afternoon. I would stay there again and recommend it highly.