Carolina is a great hostess. We did not get to meet in person because she was out of town, but our communication was great and she had everything set up nicely for our arrival. Check-in was easy. The flat is lovely and the bed very comfortable. Carolina's flat mate, Tom, was helpful and friendly. The location is very convenient to the tube and a quick ride to center of London. We recommend staying at Carolina's unless you are physically impaired because the steps to the flat are steep and could be a little treacherous.