Donovan was extremely communicative which is amazing. He gave us very clear instructions on the check-in process and what the apartment rules. It was clear what he had set in place for us and what was expected of us during our stay. The apartment unfortunately wasn't ready for us when we arrived so we had to drop our bags off and have a delayed check-in due to cleaners having not arrived. We wanted to check in from 12pm and unfortunately didn't until 2pm, though there are lots of restaurants in the area so we went for some food before returning. The cleanliness of the apartment is okay. Definitely tidy, floor is clear and isn't cluttered. However the bathroom (mainly shower) wasn't the best standards, and in one of the bedrooms there was dirt buildup on the windows. The beds all had fresh bedding with spare blankets and pillows available. All of the beds were very comfortable, and I liked that each room had it's own key and desk area to provide privacy and a place to work.