This is my first experience with Airbnb. Both Eloise and Jack are lovely hosts, very easy to communicate with. The location of the house is at an excellent location with walking distance to shops and restaurants. My colleague and I were able to have a nice dinner out on the days during our stays. The underground is nearby and easy to travel with and it worked well since we had scheduled some meetings during the day. The layout of the house is exactly what I have pictured. However, a few things came as a surprise to me. I was being contacted by the host a day before my arrival that the lock of the backdoor is broken a few days prior and unable to fix it in time of our stays. Although they assured me the garden is relatively secure with no houses overlooking at the back, they are unable to lock the door at an unfamiliar place. It really doesn’t make us feel comfortable. We feel we did not have many other choices but stay in our original booking with such short notice. Also, although the host indicated the house is their ‘family house’ in one of their message to me, however, I did not realize that it is a full live-in house. Their family belongings are everywhere. The house is quite beautiful but definitely can use some touch-up with paints and deep cleaning with all the room and spaces. The kid’s stroller, a Peloton bike, and a large dog bed are there in the doorway and living room area, which were not shown in the pictures. The garden is not how it was presented in their pictures as well, with a jacuzzi tub and kids’ toys, scooters, etc. The refrigerator is 90% full, however, the host did leave us spaces for us to use. One of the bathroom showers does not have hot water. I feel I am house sitting for a family friend while they are out of town. It was a new experience for me to stay in an Airbnb house, however, my colleagues who have much much more Airbnb stays inform me, this is more than unusual. Desire all the surprises, I believe, if you are a family traveling with kids would definitely enjoy more of your stays in this house.