This was the worst airbnb experience in my life!!! Do not rent unless you're ok with the listing not being as described and an unresponsive host who does nothing to fix the issue. Ruined the one night and one day I had in London with my son.
Unit is described as a double bed plus pull out couch. When we arrived we had to walk 20 minutes to pick up the key (10 min each way) - ever heard of a lock box??? Then once we had the keys are were inside, we could not find any sheets or blankets for the pull out. When I contacted the hosts management company they said 'You're only 2 people, you can both sleep in the upstairs bed". WHAT??!! Pretty big assumptions they're making here. My teen son does not want to share a bed with his mother and we paid more to book a place with 2 beds because we needed 2 beds. Why can you not just leave linens in the giant upstairs closet in case someone needs them?
The management company could not get the sheets to us because it was after 6pm (They can't solve any problem after 6pm and check in is 5pm - so beware!!). We had to spend the night in a nearby hotel and they said they would remedy the situation the next day (Saturday). But when I tried to get a hold of them in the morning, no one would respond. It was almost noon before they finally responded to my 9am message asking for confirmation on the sheets being delivered. They said that I needed to be there for them to be dropped off. I had plans for my son and I from 9:30am-10pm booked for different venues and sight seeing in London, including an evening bike tour and it was now noon and we had missed so many things and they still couldn't fix the issue without inconveniences us more.
We decided to just cancel our booking, but not after they managed to ruin the one evening and one day we had to see London. We locked the place up, put the keys through the mail slot and left. Then we were accused of stealing the keys and the company demanded a fee for missing keys. I cannot believe the nerve of this management company and their complete lack of professionalism and ability to do their job. If I was the owner I would be furious that my guest was treated this way.