My family thoroughly enjoyed our stay, the house is fantastic along with the location and it was exactly what we were looking for.
But:
- I think charging £60 just to store two bags for a few hours whilst we explore London and await the checking time is unreasonable when paying nearly £1k for our two day rental. I appreciate a need to be commercial but this is the difference between an amazing initial impression or a negative one.
- I think the £120 cleaning fee is fine but it needs to be spot on. Only 2 out of 6 electric blinds worked. We messed around for hours trying to get them to work and then had to go on a search for the chargers and then charge them. This impacted our privacy and was time consuming. The cleaners should be on this. Secondly the state of the bed sheets was disgusting I have never seen so many hairs in a bed that’s been slept in let alone supposedly clean there were nearly 100 black hairs of different sizes all over the sheets and duvet. This should never happen under any circumstances let alone with a £120 cleaning fee. The replacement sheets were dumped outside the house and we found them on return from dinner. We then had to change the sheets and bedding over for the second time in two days which is exactly what we came away to avoid. For a £120 cleaning fee the new bedding should have been put on the bed and not left for us to do. I think this is extremely poor and did not go nearly far enough to fix a horrible situation.
- Ultimately if your going to charge for everything then you need to ensure top cleanliness and if not put it 100% right.