I booked this flat for my elderly parents who are visiting London for a 3 day trip. Unfortunately, this was not the most welcoming host or the most hygienic place. First of all, the host did not want to hand the keys in to the flat until later on the day as she said she had some work to do and needed use of the flat. Our check in times was meant to be 15:00 however I had to do a lot of juggling around in order to meet up with her to receive the keys which was certainly not the greatest start as she should have freed the flat for the check in time since she knew she had hired it out on Airbnb at least two months prior.
Secondly, the flat was in a mess. The hot water was not working properly and she had informed me of that on the day of receiving the keys saying that she could not get it fixed until the check out day. My elderly parents had to keep running back down the stairs to the boiler by the door to restart it in order to get the hot water running back again ( which she had showed me how to do on the day of picking the keys). However, there was no mention of this prior to key collection, had I known earlier I would have cancelled the booking and booked elsewhere.
Thirdly, the host left all her shoe collection laying around near the bedroom and her belongings and also had her food leftovers in the fridge. There was dust and dirt and the flat was clearly not cleaned for their stay. This was also another huge disappointment to the description put on Airbnb for this flat.
The power went off in the flat on the day prior to checking out, it took her two hours to send someone to look into it to get to the fuse box, which is possibly what led to the light bulb burnt in the flat.
I’m hugely disappointed in the flat I had booked. It was very problematic from start to finish and not what you would expect for the price paid. I genuinely believe that this flat should not be put on Airbnb. It is purely intended for her to live in and should not be used to rent for other people in this state especially when they are coming down for a nice relaxing holiday.
The host later accused my parents of damaging the blinds which was not the case and I truly feel that she is trying to gain extra money from this stay.
On checking out my mother had also forgotten one of her bags which had some valuables in it. The host has not mentioned this and we are hoping to retrieve this now.