We really enjoyed our stay here. Mike was always quick to respond to questions, and his replies were clear and thorough. We were allowed to check in early, and meeting the greeter was seamless. She (Franzie?) was very hospitable and friendly, walked us through how everything worked, and offered many tips on local services. The apartment had everything we needed to do simple cooking. The location is terrific, a stones throw from the National Gallery and Portrait Gallery, theaters, and lots of good restaurants. The flat is cheerful and comfortable with good firm beds, plenty of pillows. Tesco and Whole Foods grocery stores are in easy walking distance. Easy to find gluten free restaurant options nearby. Wifi worked well, elevator too. Hot water was plentiful. There is a bit of street noise, but the windows are well insulated, and one of the bedrooms faces away from the street and is quiet. We would gladly stay again.