David was a quickly responsive host--I never had to wait long for any responses to my questions (before and during my stay). The keyless check-in is great, and David was very cool about letting my drop my heavy suitcase off, before I was technically allowed to check in. The apartment is in an amazing location, a really great part of London, tons to do and see right within walking distance. Very multicultural and hip neighborhood. The apt is not "lived in" regularly; it is fairly empty of personal stuff or decor--it is really meant for temporary tenants. But it is mostly well looked-after. If you had a problem, I am sure that David would respond and address it quickly! We had a great time!!