FIrst, the positives, and they are very positive. The place was very clean, and the location was outstanding for our purposes. Right near the underground station on the Picadilly Line, and literally above a very nice shopping mall with restaurants and a major grocery store. It was also quiet and in what appears to be a very safe neighborhood. So what were the issues? I think we found it more complicated to deal with than it should be. It began with check in that involves finding a key in a lock box that is in an unusual location, one that is exposed to the elements, so that doing it at night in the rain is somewhat unpleasant. In their defense the instructions to find it are quite clear. Second, when we arrived the television set was set for all menus and controls in Italian. And did not show a picture. In the instructions the host points out that the t.v. may default from the correct digital input to an antennae input (and there is no antennae) and will need to be switched back. But my point is why not fix this, and if you cannot fix it, get a new t.v.. As for the Italian, when you prepare the room for guests, wouldn't it make sense to turn the t.v. on just to make sure it is working before letting out the room? Then the shower. After a long flight, I went to use the shower, which did not work. It was something I had never seen before, a large silver colored box with a power switch from which extruded a faucet and a hose to the shower head. Pushing the button did nothing, no water, nothing. I emailed the host with my complaint and got a response that I should take a picture of it so they could tell me how to fix it. I ended up simply going to bed without showering. Now it turns out that in the section of the guide marked utilities , near the bottom, there is a section on the shower. And it turns out that there is a switch in a closet next to the bathroom that one needs to activate to turn on the shower, so that the power button will function and water will pour. No signage in the bathroom, and the switch was actually difficult to find even after I found the instructions. At any rate I would argue this is so unusual it needs to be called out at the top of the main instructions for the flat, and that a sign on the bathroom indicating that the shower switch is in the linen closet outside the bathroom would make sense. So, again, overall this place is very good, and now that you are forewarned about the tv. and the shower I hope you will be completely happy with your experience.