Since my first stay was horrible, i decided to stay there one more time because i had to find a place one week later urgently in london, and i had no better idea, i decided to go back. After i booked on the app, i had to write them so many times and call to find out when i can check in and send me details, or there is a same code for the lockbox or what, btw is strange the check in is 3pm and check out is 10am, on my first stay i was checking in after 4pm because it was not possible before. And then, on my second stay i decided to leave 2days before, no refunds nothing, i tried to call the stupid customer service so many times and message them to let them know i leave earlier, no answer no call back nothing, no message, i left the key inside and closed the door. Now they try to charge me extra money because i not returned the key to the lockbox, because i didnt know the code. Horrible customer service, i dont recommend this place to anyone. The place is nice anyways, great location, but too much stress with the communication.