We had a wonderful time in London and Hugo & Elizabeth's apartment! Our family of 4 (including 2 teenage girls) enjoyed the flat very much. The location is great - just a couple of minutes' walk to the nearest tube station (Goldhawk). The apartment building is on a very quiet and seemingly safe street, and walking distance from a very nice, large, high-end mall (Westfield). The apartment itself is just as the pictures portrayed; somewhat better, actually. As of Nov. 2015, the apartment felt very new & updated, yet had a certain charm. Very clean and well-maintained. Being in an old building, the floors were creaky at a couple of spots though. We could also hear the neighbors at times, next door and upstairs, but we didn't mind as we were so tired at night after all the walking we did in London! The apartment was very well-equipped, and had everything we needed for our 4-night stay.
Sophie met us at the apartment when we arrived, and was very friendly and helpful. She promptly answered all my emails and text messages.
I highly recommend this apartment and would love to stay there again if given the chance!