To start with, this is an excellent apartment (flat) in one of the best areas of London. It is very easy to get where you want to go. There are many stores and restaurants near to it. The management company's staff is friendly and helpful, but they manage 40 apartments and are overwhelmed. There were a number of problems with the apartment that detracted from our stay. There are other aspects of the apartment that may or may not be a problem for you, but which you should be aware of in advance. First, there is no lockbox for the key. We were getting in late at night and the manager who had the key was going to be out of town. Luckly, our oldest son was in London and could get the key for us. I am not sure what would have happened if that was not the case. Second, the apartment is on a street that cars cannot access. This was not a problem when we checked in and both my sons could help us with our bags, but was a problem when we left and had to get our bags to a place where our Uber could meet us. Third, the elevator does not work properly. We were told that someone had been trapped in it and not to use it. We made do, but it was especially a problem when checking out. Fourth, as mentioned before, the management company is helpful, but overwhelmed. The bulbs in our bedroom lamps were both burnt out when we arrived, there was mold or stains on the walls of one bathroom, there was no manual to explain how the appliances worked, the dishwasher did not properly work, and one of the light switches for the living area broke. The apartment does not come with trash bags, dishwasher tablets, paper towels, or the other sort of things you would expect in an Airbnb. I would probably stay in this apartment again, but probably would change to definitely if these concerns were addressed.