Most everything Claire said was accurate. The apartment's amenities are nice, wifi was very reliable, the apt. size, the light, the modern bathroom, the comfortable beds were all great. The apartment is tidy and attractive and perfectly roomy for 2 people. If you're a heavy sleeper, you won't have an issue at all.
However, if you're a light sleeper, like me, you'll hear the noise of the gas station across the street at night and the noise of the busy thoroughfare a stone's throw away. I realize it's London and that nothing is going to be silent. Yet, I did start my communication with Claire telling her I am a light sleeper and asking if she had a fan to drown out street noise while sleeping. She assured me I wouldn't need one and that it was quiet. I would have liked to have been told that the flat looks out onto a gas station and is very close to a very busy street. I ended up buying a fan at Argos my first morning there, and it helped. I left the fan at the apartment (I assume it's still there) So, if you are a light sleeper, that should help : )
Claire seems like a lovely person; I never met her. I just wish the communication had been better. Her instructions for obtaining the keys were fine. Yet, there were no instructions on how to use the complicated multiple keyhole/swipe system. I called the phone number she provided multiple times for help and emailed her while fumbling in the dark late at night trying to get in her door for 45 minutes before seeking the help of a gas station attendant. He let me call her from the gas station, and I again couldn't reach her. (He even called from his phone and no one picked up). It also took him a while to figure out the door, but he eventually did. I didn't hear from her that night, but Claire apologized the next day via email and vowed she would create instructions for how to get in for future guests. I'm sure she will, so this shouldn't be a problem for future guests. Also, a fuse must have blown my 2nd to last day there because the overhead lights in the bedroom, bathroom and living area stopped working. It wasn't a major hardship since the light plugged into the bedroom wall outlet still worked (though the bathroom was completely dark). I emailed her Sunday afternoon asking what I should do/where I could find the fuse and I didn't receive a response until I landed back in Boston Monday night.