Communication with Oxana was smooth and prompt from initial communication to checking in. Flexible check-in timing made our trip easier and more comfortable. The apartment is situated in a lovely Victorian Building. And yes it's on street level (quiet estate) hence no hassle of lugging luggage up and down the stairs! Location was superb mins away from Paddington. Oxana was there to welcome us , introduced us to the apartment and she gave us good (detailed) informations of restaurants and to do around the vicinity of the apartment. The apartment is well furnish with kitchen amenities with special mention of the Bed (pretty comfortable). Would recommend this apartment to anyone of you who are considering London for your next adventure!