I got to Matteo’s house at 5/6 pm, and I noticed that the whole house was a mess, but I didn’t mind at all. My room was full of dust and hair, and when I took my shoes off, I was opposed to walk around the house or the room without having my shoes on, so I rested for 10/20 min and then I went to the center of London, which is very well connected.
When I came back at night (23:30 pm), I went to the bathroom and there were 2 bugs, one in the toilet and the other one on the floor, and next to it there was a lot of dirt.
I went back to my room and I didn’t know what to do because I wanted to sleep, but I was feeling anxious because of all the dust, dirt and hair that was in the floor. Sadly, I thought of searching for more dust on the room, and there was A LOT of dirt between the bed and the wall, and it wasn’t dirt from a few days ago, it hasn’t been cleaned for weeks and even months. When I was checking the part where my head was supposed to be while sleeping, there were two spiders and it was all filled with cobwebs, and also a lot of dirt…
I didn’t have another option to sleep somewhere else, so I spent that night there, but the next morning, as soon as I woke up I left and I contacted with Airbnb so they could help me. After waiting for a response from Matteo, Airbnb asked for a refund and helped me to find a place to stay the days that I was supposed to stay at Matteo’s house, but I had to spend that night alone with nowhere to go (thankfully a friend of mine was in London and she let me stay at her house that night) because of all these problems with Matteo. It’s funny to think that I paid for a cleaning fee, and, as you can see, I obviously paid for nothing.
Matteo’s response was that he wasn’t aware of this and said “I had a guest check out the day before paying double per night that you were without any complaints”, but at least he said “regardless this is unacceptable and I will offer you a refund”
I would never recommend this place, and I wish I could attach the pictures and I videos I took.