Chil was abroad during my stay however made accessing the apartment easy (scheduled key pickup with her cleaning lady) and left a detailed note for house rules. The apartment was clean, tidy and in a great location (very close to the Notting Hill Gate tube stop as well as a walk away from Portabello Road). During my stay the heating system was on the fritz and had some issues with hot water and the temperature in the apt, however Chil was always available via email and Whats App to communicate with. She had her handy man come to the apt the very next morning to work on the boiler system and was able to fix the hot water issue. Chil even offered me a partial refund for the heating issues. I would definitely choose to come back and stay here for future London trips despite some of the small hiccups.