We arrived at 3:30 pm to find out that the key was in a dusty lock on the street that was hard to find. It was difficult to find the door number on Central Avenue and we took time to find the actual building, because we didnt have any instructions for it. When we got to the flat door, we realized that the key didn't belong to the apartment and the bad mobile reception at the building made it hard to communicate with Francesca, who told us to use the code 55555 which didn't work. We had to guess to input the number 5 around 9 times for it to open the door. Inside we found a small, dark, dirty, smelly and untidy place, totally different than advertised. Francesca confirmed that the place has been just occupied by the owner, who left minutes before our arrival. She said that a cleaner would arrive soon, however, the cleaner never arrived. She never sympathize with the fact that we were 3 hours waiting outside in the cold with our luggage.