Issues started with the check in where there was some misunderstanding about where keys were left. Sarah was helpful in sorting that out and reachable but it did take almost half an hour to sort for me. Also just one day before I was told that I would be living in a separate living room and there was a couch waiting for me. It was wrong for her to not let me know earlier and when I paid for a separate penthouse room I had to stay in a couch. First time any host did that for me.