Where do we begin. The entire place was dingy, and nothing like the photos depicted. The bathroom was spot cleaned at best, smelled like sewage during our entire stay and black mold spots were evident around the shower and ceiling.
All of the photos were misleading. The space had carpet instead of wood flooring. We have allergies and would have NEVER booked a place with carpet. She never once provided updated information or photos about the space, despite some frequent messaging due to her double booking our original reservation.
The bathroom was MUCH smaller than depicted/described. The kitchen area was as described, however the small oven/stove did not work. The back patio area was disarrayed with cigarette butts on the ground. The doors to the patio were so thin that the rain kept us up at all hours for each night of our stay. The bed springs dig into us and the pillows were hard and uncomfortable. The towels and bedding were old and rough, the furniture and throw pillows were worn; all are in dire need of replacements. The entrance is dark, and it’s difficult and unsafe late at night.
We originally were supposed to stay in suite 3 of the building, but due to the afore mentioned double booking, Emily asked if we would be okay with #2 which was supposed to be “pretty much the same but just a bit smaller.” We couldn’t regret agreeing to that any more.
Also, 10am check out is just too early.
Host was out of town, the only one available was Phil and he forgot we were coming. The day we booked, we requested early check in and it was agreed upon via messaging. When Emily finally responded to our message on the day of arrival, she acted like we should be grateful we were let in early at all.
Emily responds, but she should be more honest about everything that is not ok with the studio.
The location is great. It’s the only accurate thing about the listing. Close to shops and grocery store. Only a 20 min walk to Camden Town and less than a few minutes from Belsize Station. However, because of the studio’s state, we were not comfortable spending any time here at all, outside of (attempting to) rest our heads and grabbing a (quick, uncomfortable) shower.
Emily desperately needs to update this listing with new photos and accurate descriptions of what to expect from the place. Underwhelmed upon arrival is a HUGE understatement. This is the most disappointing Airbnb experience we have ever had.