awful experience. we were without heating for 3 out of the 4 nights, a problem given it was December and -3 outside, not much warmer inside and unsafe for my young family.
very little sympathy or support, despite sending many pictures and ideas re the boiler and why it wasn't working, which took time.
promises of help, but nothing foryhcoming and had to chase for engineers when they clearly were never booked at the committed time. 2 small heaters sent, but only 1 worked. really poor and quite disingenuous at times.
compensation committed but actually paid less than half the committed value.
ruined our break, my daughter returned with a terrible cold and the stress and anxiety just resulted in a truly shocking experience, made worse by an unsympathetic and effective support team.