Janet met us at the flat and told us all about the place. We used the washing machine which was very nice. The place was a 25 minute ride on the train into Victoria Station which we took each day and came back at around 11 or 12 midnight each night and the walk back to the flat was easy and safe. Janet made us feel very welcome and the hot water heater was amazing for all four of us. It was so nice and perfect for our London stay.