Max and Billie were excellent with communication. Check in was a seamless process using the Klevio app. The WIFI signal in the lower level isn’t very strong but works better on the ground floor. The location is amazing! The studio apartment is near plenty of restaurants and shops and very close to the Tube. My only disappointment was that the studio apartment didn’t look as nice as it did in the photos. For example, the photo showed a headboard and ours didn’t have one. It’s not a huge deal but the photos made the studio look a bit luxurious, which isn’t the case. Otherwise, you’d have what you need staying here and the location is the biggest perk.