We paid full price for host to show up late, no phone call to set clear rules, no phone number before hand to contact about location since he was on holiday, had to pay full price fees and cleaning fees although we were told to leave for 'violating' house rules which weren't stated and got no response to our refund enquiries and apologies although we didn't know this was a rule to not have more than one person staying as discription states there's an extra sofa bed.