Tim and Kate were very welcoming and were there to meet us outside the flat and help us with our suitcases. There were fresh flowers in the kitchen which was a lovely touch. They provided high chairs and cots for the little ones which was very helpful. The flat was in a great location in Wimbledon town. Unfortunately, the flat smelt of cigarette smoke. We asked Tim and Kate for air fresheners which they provided promptly but this only masked the smell temporarily. They assured us that they don't allow smoking in the flat so maybe it was coming from a neighbouring flat.