Serena is very helpful and considerate in the sense that she offered me an early check-in (I take it as a special offer) as I was arriving at London city centre at around 7am. Even before I was staying, we communicated a lot ranging from how to get to her lovely place to the cost of data card. She is really helpful. Talking about the bed, it is really comfy and I could easily sleep deep. The location is great, just a 5-min walk from the tube station. There is a tesco downstairs and some nice and chil reso downstairs. Highly recommended !!