Kula team were extremely responsive with any communications and proactive prior and post check in / out. Location is exceptional, in Soho near bars, restaurants, Oxford street and tube stations - best location for anyone looking to base themselves central and easy to walk or catch public transport. Having living in London previously I knew there would be no lift and a lot of stairs but only book of your comfortable with several flights of stairs. Otherwise, couldn’t recommend enough! Wife and I had a great week in London and we loved the apartment!