BODILY FLUIDS, PUBIC and NORMAL HAIRS, NOISY, STAINED WALLS, FILTHY FACILITIES, STRONG SMELL, BALCONY DOOR WONT LOCK, DANGEROUS.
After trying to resolve this issue with the host we were insultingly offered a £28 refund for what happened so have decided to contact you to take this further and report how this is FALSE ADVERTISEMENT. After taking our children out for the day we did not check in until very late so had no time and money to book elsewhere. It is such a shame they can’t take responsibility for the state of that place and be mature enough to offer a reasonable refund. It was not at all like any of the pictures every single wall was covered in some filth and fluids, the shower and facilities were filthy there were peoples belonging laying round everywhere like hair dye etc the balcony door would not lock making us feel very unsafe, the noise coming from the cupboard was so loud, every single bed was covered in hairs and stains! We are not happy to accept the small offer of £28 from how much we have been mislead so have decided to take this further now and raise all the images and videos with with you as this is false advertisement. This is not acceptable . We were not able to enjoy the rest of our weekend as we could not sleep properly in the filth and have had to take time out of the very little family time we get together to have to sort this out. It’s upsetting and disappointing that this has impacted our special weekend together please take that into consideration and do what you can to give us a sensible refund offer instead of the insulting £28. The photos are completely different and the whole place is unsafe, unhygienic dump.