Our first time in London. Robbie Williams concert + Wimledon matches. We came as a group of 6 persons (incl. 2 kids + 1 infant). We usually book a hotel, but this time we decided to book an apartment via airbnb.com.
Notting Hill. That sounds 😊. A few monhts before the arrival we booked the apartment. Ca. 24 hours before our arrival we received a news (from the host) announcing that there has been a flood from the above apartment. Summer time + Robbie Williams + Wimledon = hard to find an accommodation. We were extremely happy we have received a news from the host offering us a substitute accommodation (also Notting Hill). It was fully reconstructed apartment; no customers yet. We said thank you and yes and arrived next day.
After a few minutes after check IN we found out, that also this apartment is (partly) under „attack“ of the water. Dripping water from the ceiling (in the bedroom) caused unusability of the bedroom no. 1. On the day 2 there was no electricity in the apartment. We decided to move out.
Despite of the fact, this situation is not common, we felt, that there is someone who does care for us. Who is sending messages, calling, trying to do his best to help us.
We take this unpredictable situation as a part of our UK adventure. But most important at the situation is a fact, that: (i) we got an immediate and perfect support from the host and also (ii) from the airbnb.com support team.
Now we are staying in a "dry place" :-) close to Westminster. Robbie´s concert was great yesterday. And we have an experience, if everything goes wrong, Shane (the host) and airbnb.com support team are the best.
Thank you!
Pavel