Room is above a family owned business (pub). Location really couldn’t have been better...close to public transit and walking distance to so much. Safe neighborhood even heading back to the room late at night whether you are with others or by yourself. Room was clean and very comfortable...not noisy at all for being above a pub (we stayed a Thursday and Friday night).
Emma was very responsive and extremely helpful. She couldn’t be there when we checked in but made sure her father was and he happily helped us up the stairs with our numerals pieces of luggage. Really nice family. Bathrooms are shared with other rooms. They were clean but need to keep in mind it is an older building and like many places you may choose to stay in older cities not everything is updated and modern. I really had no issues with it but a couple in my party mentioned certain updates they felt were necessary...such as more clothing hooks in bathrooms and places to set things down as you are showering. I passed these comments onto Emma and I would put money on it that she make the small changes to make her guests more comfortable because that seemed very important to her.
Overall it was very good and worth the cost for the fantastic location for the very little time we even spent in the room while exploring London.