Max was so pleasant to deal with and the check-in/check-out process was very smooth. The location was also very useful - lots of bus routes and short walks to tube stations. The place was nice and warm and hot water was great.
Downfalls were the beds. If you are sensitive to bad beds and staying for a long period I would advise against. Also wasn't as clean as I would have liked. The carpets could really do with a deep clean and one of the toilet bowls is badly stained. Lack of mugs (only 2) which was disappointing to drink tea out of a stein glasses.