As this was my first time using Airbnb, I have to say Gillian has set the bar high for any future trips I plan on taking. She was flexible to accommodate me on my early check-in, even when my plane was severely delayed. Her place was easy to find, and in a nice, pretty residential area not far from bus stops and the tube station to get you quickly to central London. The room and private bathroom were very clean and all the descriptions and pictures are exactly as I found them upon arrival. And above that, she is such a kind, and good-hearted woman. I felt very comfortable and safe there, almost as if I was a part of her family. I found nothing to be lacking here, and really enjoyed my stay. Do NOT pass up Gillian's place!