Unfortunately when I arrived at this particular property of Veronica’s it was hard to find, the key safe was hard to identify (poor instructions) and the key safe itself was hard to open (comparably with others). All of that would have been quickly forgotten and forgiven but the problems really started when the keys didn’t work - but I kept on being told they were the right ones and to keep trying, the host was slow to respond and did not answer their phone. After over an hour of effort (with me, the guest, outside on the street with my case) the key snapped. Thankfully not in the door. I could continue to bore you with the minutae of this issue but here’s what you need to know: 1) I was given the wrong keys 2) nobody was ever available to come and help me - despite the ‘host’ taking fees from hundreds of businesses under the business name ‘HelloGuest’. No real effort was made to resolve the situation by the hosts and I eventually had to contact AirBNB direct since they had no solution.