Heather and Tim are absolutely great! Not only are they warm and kind, but they are full of lots of information about what to do and see around London. They were also able to help me plan my journey up to Yorkshire with things I shouldn't miss and things that I could definitely skip ;)
The accommodations are exactly as described and the first day I was here Heather walked me to where the bus stop (super close) was to get into Richmond and also a lovely way to walk (about 15-20min) into Richmond along the Thames.
I would highly recommend a stay here!