Perfect location to stay for our week trip to London. The apartment was light filled, clean and on a quiet street. Close to shops, restaurants and a moderate walk to the underground. Upon arrival, we noticed the elevator was broken. We notified the owner but it was not a quick fix. The elevator was out the entire week. Now we are staying in a five floor walk up. I had to carry my suitcase up five flights. Every day after extensive sightseeing, we had to walk up five flights. This apartment was not inexpensive and I asked for compensation because of the inconvenience as I would never have chosen a five floor walk up. The owner wrote " I am sorry not to be in London to bring a bottle of wine so I will send a token of our apology." We are still waiting for that token.