Stephen responds immediately to any question or issue. When Virgin screwed up the internet, he came by immediately with another router for us to use, for instance. He is a cosmopolitan person with an open and friendly demeanor. The apartment is in a vibrant, multicultural neighborhood with terrific access to any part of London, by bus, within a half hour. It is quite cozy and attractively decorated. We were very comfortable for our two month stay and would stay here again.