Our arrival wasn,t as smooth as we'd have liked. I emailed to say that we were at the corner pub (to use the wifi there) and explained about not having a mobile phone on hand, and didn't get an email response back. So we then went looking for the studio flat, but because we weren't given the flat number we had a lot of trouble. I later read an email from Oliver to say he was being held up by our late arrival, so we weren't the only ones to be frustrated. We finally met up when Oliver made his way down to retrieve us from his neighbour who was trying to work out where we should be going. I felt that this process could have been smoother if we'd been given more information and had our emails replied to more promptly. Oliver was very friendly and helpful when we met him and told us about the flat. There were a couple of maintenance issues though that need attending to. The light over the stove didn't work, the washing machine didn't spin the clothes dry (I tried two different cycles and ended up with soggy wet clothes both times), the towel heater also didn't seem to work. The bathroom was otherwise very good. The flat was very clean, and as Oliver said that we were responsible for leaving it for the next guests, I hope they say the same.