Natalie was very welcoming, she contacted me prior to my arrival to give me her contact details if I needed any help with anything. She also informed me that she would be away for work during my stay and that her mum would welcome me in, which she did very warmly. The room was fantastic, very spacious, airy and immaculately clean on a quiet street. I unfortunately had to cancel my second night and return to Cornwall and that was dealt with by Natalie with no hassle and extremely quickly and a full refund for the second night was issued. Thanks so much Natalie, I hope to stay with you again very soon! :-)