I stayed with 3 friends at 52 Floral street, Covent Garden hosted by Alex. We were extremely disappointed to find that there was no hot water for our three week stay, the washer dryer was broken, and the refrigerator would go in and out.
While Alex would often respond quickly via email, he would never pick up the phone and call me even after we were having all of these issues. He informed us that maintenance had checked on these issues but they were never actually fixed nor did we see any maintenance attend the property until our second to last day. He was unable to fix the problems with the amenities as he informed us they were quite serious.
While Alex agreed to give us a small discount, it was very little help given the large amount of money we paid to stay there. This Airbnb is not fit for purpose.