The host was responsive until I had an issue. We were surprised at how dirty the apartment was. The host was aware that we were bringing a 2 year old and 6 year old. The crockery, cutlery, utensils, glassware, and cups were all dirty, some cups with dust you could wipe off with your finger. One glass was cracked and smashed when I picked it up. The pans were also dirty and just thrown in a cupboard. The cupboard was dirty inside and on the outside. The floor had not been hoovered or mopped in what seemed to be weeks. I wiped 10cm squared area of the floor with a baby wipe, and it was near enough black, disgusting. My kids clothes were absolutely filthy, my socks looked like they walked through a builders yard. I contacted the host, they said they have a cleaner that comes & does a good job. Honestly I don't think the cleaner does anything except the beds.Hoìst suggested they would have the place cleaned in the morning but we were leaving at 7am. The host offered no solution or help