Diana's flat was clean, comfortable, and well-appointed. She was responsive from the very beginning and left clear instructions for all the appliances, electronics, house rules, etc., and offered helpful details about the neighborhood, what to see, where to eat, where to buy groceries, etc. Hampstead is a wonderful neighborhood to explore, full of history and beautiful architecture, and though the flat is a good 20-minute walk from the Tube, Diana was upfront about that from the beginning, which was much appreciated. We didn't mind the walk, but anyone wanting to stay close to a train station into central London may find the journey a bit of a hike, especially because Hampstead is hilly. However, I think the description of the flat was accurate, Diana was very responsive, and the value for the money was unparalleled. We'd be happy to stay there again.