We are the first guests at this property and I regret having to write this review. Before we arrived, we asked the property management company whether it would be a problem if we were to arrive on Boxing Day. They assured us that this would not be a problem. After a long 13-hour flight, we arrived early at Heathrow and immediately informed the property management company that we had touched down. Unfortunately, when we arrived at the property no one was there to meet us. We called the person in charge who informed us that she was just about to come meet us and that she would be around 15 minutes. After a long flight with our 3 children and my mother, we were exhausted, cold and hungry. She arrived 40 minutes later with a colleague and when we finally entered the property we saw that it had not been cleaned. Whilst I understand that we did arrive on Boxing Day, we had already informed them in good time and this was inexcusable. The two did go on to clean and tidy up the property while we waited but before they left, they told us that they did not have enough towels and that they would deliver more the following day (which they did). They also told us that the property would be professionally cleaned but that only happened 3 days later.
The property itself is comfortable and pleasant. Location is not bad. However, we feel that it is badly let down by the people managing the property. We left the property in a clean and tidy state but a day after we left, the property manager contacted us to complain that there was a watermark on the sofabed and some small damage to the bannister and asked us to pay GBP 46. As far as we know, we did not damage the property in any way.
All in all, the property was satisfactory but our experience with the people managing the property really spoiled our holiday, which is a shame.