We were greeted by a representative for the owner, who greeted us as planned but did not have a lot of knowledge regarding certain aspects, eg checkout time and procedure.
We had a few issues with the apartment but Juliette was swift in her reply and actions to correct the situation and we appreciated her response. The area was quiet but with plenty of services close by, such as tube station, restaurants and supermarkets all within easy walking distance. The apartment was comfortable and provided all we needed.