We were disappointed to say the least. I know there were plumbing issues (the toilet nor the shower worked and we had no hot water), but this was the first stop of our 4 country vacation, and our experience here made it so that we didn't start off on the right foot. We really battled with whether or not to book another location due to all the issues, but we felt stuck in the fact this was ABnB. Liv (the one who actually responds) was very nice and tried to keep us well informed, but I wish you would have offered a full refund and let us stay somewhere else. All this said, I do give props to the location being that it is so close to the tube, and we loved walking through Hyde Park in the mornings. Just not being able to shower in your own room or go to the bathroom in your own room should have warranted a refund, as opposed to making us use the toilet room in a different apartment from our own. Last note is that people should be aware that this is on the 4th floor with no elevator. 4.5 flights of stairs (including mezz) to navigate with your luggage.