It's the small things that make a place ok, good or great...we'd just had a brilliant stay in Madrid and by comparison this apartment was disappointing. Let me confirm the location is very workable, quiet and safe. The property was mainly adequate in size for a couple and two adult children. General cleanliness was an issue, dead flowers in the vase, the dirty table cloth, the dust, the dirty cups and I would suggest the vacuum hasn't been upstairs for some time. We binned minor rubbish from under the master bedroom bed, we brought toilet paper and the guest single beds are small and inadequate for adults. We noticed the chewing gum on the stairs carpet on arrival and other maintenance/cleanliness marks. The wifi was mainly unavailable due to the bill not being paid, there was one set of keys, but it was the general tidiness that was average at best, I would suggest their cleaner has let you down. I am also very wary of false fee claims, I suspect this might be a systemic.