Anna & Tatyana were responsive, friendly and accommodating - all the things you'd like about a host! We got to check-in early, and the apartment was clean and as pictured. Heating was excellent. Location is very near Queen's Park tube, and M&S supermarket. Light sleepers should be aware of the track sounds can be heard in the master bedroom. Normal for a city apartment near any station, so it was alright for us and we (and the kids) slept through it. Overall, would love to stay at Anna's properties again!