Jackie is a welcoming host who communicates clearly and promptly. I really have nothing to add to others' comments on the room but would stress its convenience. A short walk from Westfield mall and with plenty of transport options, it works well for a short visit to London by a single person. The surrounding area seems like a real community with people greeting one another in the street more frequently than most places in London. It's about 20 minutes walk to Hammersmith if you want to take the tube to Heathrow.