I brought my kids (12 and 10) and my wife to London for a combo family and business trip. Emanuele was extremely responsive as I had a number of questions, including extending my stay a day for unexpected reasons as well as storing luggage. He was a great "problem solver" and helped me with a number of logistics requests. And the location is extremely convenient (close to several Underground stations) and 5-10 minute walk to Notting Hill and Portobello Market.