We arrived in London after a long flight early in the day, with prior approval we dropped our luggage off at the unit and left so the cleaner could come and clean. Upon returning at the check in time we could not open the door and noticed it still hadn’t been cleaned. Despite being a tad disappointed initially with check in( we were very tired) the communication and responsiveness of the host in resolving the mishap was excellent. He put us up in a hotel for the night so we could rest and warm up while he resolved the door issue and have the unit cleaned. He also dropped our luggage off at the hotel later on AND met us at the property the next day to assure us and the cleaner could get in. The unit itself is charming and cozy and in a wonderful location ! Walking distance to the Chelsea stadium if that matters to you( it did for us). Looking forward to our next visit!