Apartment was nice for the most part but city relay have been a nightmare to deal with.
We arrived and had to wait to be let in by someone hired by the host to hand keys over, upon this being done the apartment had not been cleaned at all. I mean there were used towels on the floor, food on the side, washing up to be done. Bedding screwed up and not changed from the previous visitors. The person who had arrived to give us they keys contacted City Relay who refused to action this. In the end I rang them myself and they sent a cleaner out but as there was only 1 key we had to wait inside the flat whilst it was cleaned for several hours.
The boiler was in the bedroom and very noisy all night, the bedroom was cold. I complained and was offered a partial refund which I accepted but was never provided as they decided that I owed them money in ‘cleaning fee’s’ separate to what I paid on Air BnB before I checked out.
Do not stay here or with City Relay