Flat was cozy and warm. Location is excellent with good transport links. Sophie is great with communication, and kindly arranged check in with her mom as she couldn’t be there at a time that suited us, for which we were very grateful. However, flat was cluttered and not what it looks like in the photos - there wasn’t enough space for 2 suitcases in the bedroom, lots of things piled on the floor and in corners, etc. We had a few issues with cleanliness too.