Joanna was quick to answer all my queries prior to arrival. We were really pleasantly surprised by lovely Kew and Richmond which I hadn't seen much of as a previous London resident. Joanna gave us a very nice welcome to the house, nice relaxed atmosphere and even dropped in on us on our first evening to check we knew where everything was and give us local advise. Great fast internet and good connections to transport to Richmond and central London via the Overground at Kew Gardens tube. Superb little garden and cosy kitchen. A superb base for Twickenham - we walked it in 45 minutes on match night!