Ravi was extremely quick to get back to me with all details and very friendly. The flat was done to high standards of furnishings and the pull out couch was so comfortable. My 2 boys loved staying there. It's located in the heart of Teddington close to lots of shops, restaurants, grocery stores and the station. Perfect for a stay away. We were between houses and needed to stay close to the kids school and it was the perfect set up. Highly recommend.