Kerry and Simon were so great. The were responsive and friendly and even gave us a ride to the train station with my ridiculously large luggage. The unit was as described in previous reviews-no surprises. I found the bed to be quite comfortable with ample pillows and the duvet was heavenly. Getting in and out of the city core was easy, though did take a bit, but it made us feel like locals. I wouldn't hesitate to recommend staying here!