The flat was always super clean and the room was exactly as advertised. Elaine was an excellent host, helping with pickup from the airport and providing many recommendations for seeing/navigating London. She's a very bubbly and chatty person, which some guests may especially like. The only caveat to this airbnb was location - it's about an hour bus ride to central london, which can be a difficult commute during rush hour. Other than that though, would recommend.