Alison was amazing, responding very quickly to our request to stay, meeting us at the door and showing us around and advising on local parking conditions etc. She had a permit ready for us and a very good "check-in"guide with all details of keys, wifi codes etc. All done with a huge smile and a very welcome cup of tea! the listing just didn't do justice to this room which is light and airy, with a great shower room ensuite and plenty of space.