Kitty was great! She greeted me and provided great and necessary information on the property and Greenwich & London. London was in the midst of a heatwave and requested a fan to make it more comfortable and she found one and it helped me stay comfortable. I loved the neighborhood and location of her home & flat, just a short and delightful walk from transportation options. Her listing mentioned the compact bathroom and it was and I had to adjust as I am nearly 6' tall. I did and everything was fine. The cut flowers and food in the fridge upon arrival were a nice touch.