The flat was spotless and felt very spacious. Her cleaner paid attention to small details and the place even smelled wonderful when we entered. We were not able to meet Francie ourselves, but her staff Maria was excellent, helpful and charming. Francie was flexible on check in and arranged with her previous guest to let us drop off our heavy luggage. Pretty easy to get around, the tube was a 10 minute walk from her flat. A map to the tub would have been helpful for first time visitors to London such as ourselves. She took great care in welcoming us by providing fresh milk and tea upon arrival. The bed was very comfortable and the shower was lovely and had great water pressure. A charming cafe is a 10 minute walk away and there was a grocery store around the corner from her flat. Francie was quick to respond to questions and booking was simple, she also provided directions to her flat. Great stay.