We had a great stay in London - Catherin was incredibly hospitable and flexible with our stay, as she was very understanding of our red eye flight landing early in the morning. She allowed us to check in to the Airbnb early, which made our stay much more comfortable. Her apartment is located a very short walk away from the major bus and public transportation systems as well! I also thought that the self check-in process was very clearly-outlined and easy to follow. Her bathroom furnishing is a bit outdated with limited hot water, but Catherin was always very receptive to turning on the hot water boiler when needed, and even allowed us to use the washer and dryer. Definitely recommend!