Bruna is so amazing, as per her cat Luigi! The accomodation is much better than it appears on the pictures. Fresh towels and bed linen, clean room and bathroom, tea, coffee, snacks, everything to make you comfortable. It was really easy to go downtown, there is a bus stop line 113 3min away going downtown, stopping by many underground metro stations on its way. Our 4 days in London went way better than expected thanks to Bruna, who was very helpful, open-minded and just adorable. We will come back for sure! Can only recommend to anyone!