I can only rate my overall experience as 1star as, despite following the checkin instructions, I was not able to access the accommodation as the cleaner had not returned the key.
Teresa’s flat is managed by a 3rd party & despite multiple conversations with them, they were unable to reach her & I ended up having to find alternative accommodation at midnight, in London … during fashion week when everything was twice the price. Far from ideal for a woman travelling alone.
Houst (the management company) assured me (on Airbnb email) that I would get a full refund, but despite numerous nudges over the past 2weeks, I’ve yet to receive my money back.
I’ve never left a bad review on Airbnb before, but as I couldn’t get access, I can’t obviously give an honest review of the accommodation & as my money hasn’t been repaid, I can only recommend you avoid this accommodation and choose an alternative.
Theresa has left me no other option than to share my dissatisfaction publicly.