I do not recommend any one this house. This experience keeps me away renting a house on air b&b in London for next time. I had rented many houses and stayed with air b&b. Please keep away from this property since they are liar. We had a terrible holiday experience due to resons stated below: 1. Before renting this house, Hostmaker told that this flat has 2 bathrooms which can be used. When we arrived the flat, hostmaker’s team member gave a general info and went. But they said nothing about second bathroom’s conditions. When she went, we saw a handwritten note on the bathroom door saying “Please do not use this bathroom. When water is used it is leaking downstairs. So they guaranteed a second bathroom and gave the price adding these second bathroom. But they gave no information until we noticed and complained about this situation. And they did not fix anything. So we used 1 bathroom although we paid for 2. 2. A dishwasher was guaranteed also. The hostmaker’s team employee told us the dishwasher was working. After she left and when we tried to use, it did not work. We immediately called them about the problem. After three days and many phone calls the result: They did nothing except sending handyman while we were outside the house(so I do not believe that they send him really). They said handyman was sent and yes there was problem found. But this handyman could not fix the dishwasher. So a guaranteed second item was absent which we paid for and I had to wash dishes everyday which caused 1 hour loss of time every day. 3. During welcoming, upon our request,the hostmaker team member said there is only one key and one extra which is given to cleaning lady. So she said there were no extra keys except these. On the night before checking out at 11.00 pm we realized that our keys were lost and fell out of our pocket somewhere. We immediately contacted Hostmaker team call center and asked for the second key because it was impossible for us to find our keys. They said they will call the cleaning lady. And after few calls, their answer was cleaning lady was not answering the phone and there were no extra keys. So they advised us to stay in a hotel which we will pay for. The thing is extra key must be provided for customers for emergecy situations. In hotels and except this house in all houses I stayed with air b&b, an extra key were provided. There can not be an answer such as we do not have and we are not a hotel. This attitude is so unprofessional and rude. What if we had a child and she was locked inside? Would they say there is no extra key so let her stay alone in the house for the night? What if an emergency situation occurs when we were outside such as fire or anything that could give damage to their property? Would they say ok we do not have the key, cleaning lady does not answer so let’s wait? We were with an old person and she waited with us for 2-3 hours standing outside the flat for a help. Is this fair? We stated our situation with all details to them. Did they help? No, except saying we tried our options, we advise you to go to hotel, that will cost less to you. We paid for the hotel that night although they had to pay since they should have found a solution. And also with our first payment(flat rent covering 7 nights) we had paid for a night which we could not spend at flat. 4. They never thought of locksmith. They told us the bottom lock was an industrial one, so can not be opened by any locksmith. To a house which does not have any extra key, why an earth a person does a lock like that? Won’t there be any emergency? Also, we called lockmith and he told us the only solution was breaking the lock which will require a complete lock change on door costing 600 pounds. So we could not do anything and sent him back. They should have taken the responsibility of covering lockmith expense in case of key loss situations if they do not provide any extra key. 5. A strange situation occured. They said they could not reach the cleaning lady. But somehow they managed to let her know to come earlier than her normal arrival time for next morning.(not to cause any delay for the next customer) If this lady did not answer phones, how could she learned that she had to come before 11 a.m on 9 a.m? 6. The next morning on our check out date the host maker team called us and said that the cleaning lady will arrive around 9.30 a.m. We asked for a contact number to contact her and to manage a meeting point. But they did not give. Ok let’s say it’s her private number and they do not want to give. What would you expect? You would expect her to wait you in front of house. Because all our precious belongings were at home. And without our knowledge&consent she should not enter the house. What did we see? When we arrived, she was already in the house and started cleaning before our check out time. It is against torism industry logic and it is not ethical entering to a room before check out time without consent&knowledge. What if one of our belongings had been lost? Would the hostmaker pay for it? I do not think so. 7. We had 1,5 hour left for check out when we arrived the flat. So we asked the cleaning lady politely to give us time to pack up and leave us alone to be able to check out on 11 a.m. She refused to go out. She said we...