I’ve both lived and visited London; and I would spare the trouble and stay else where. I kindly asked for early check in, which they agreed to, but they didn’t tell me I would have to rearrange all my plans and drop it off at a random store in town. When I wasn’t able to, after their hostile language didn’t intimidate me, they told me to just take it in the next day. The wifi wasn’t working the first day, which is the whole reason we decided to stay there, to have a non-finicky wifi. It was one thing after another, which could have been forgotten if it weren’t for the hosts’ obnoxiousness. When I asked for a partial refund (because no one expects to have to deal with this), they told me I was abusing the situation. Instead of providing alternatives, or possible solutions, they used hostile language to negate us. By far one of the worst hosts I have encountered. There are sooo many other beautiful air bnbs in London with a fair price…. I regret staying here, especially since this was supposed to be a fun family trip for my masters graduation and it was only a headache.