The apartment is very warm, welcoming, and exactly as described in the listing. It had everything we needed to make our stay comfortable and was within a short tube ride of all the major London attractions. It was nice to retreat to a real neighborhood at night after a day of sightseeing. The only problem we encountered was the broken elevator, a situation of which we only received notice the day before arrival. This was inconvenient, but not a deal-breaker, for me. These things do happen and it was not within Rich's control. However, for my travel companion, who has significant mobility issues, it had some physical repercussions. However, Rich was more than generous in reimbursing a portion of the rental fee to compensate for the inconvenience.