Sondra was very responsive to any queries I had. It is a very comfy house. With all the train strikes recently, we didn't trust that we would be able to get a train to London, therefore it was fab being able to drive and park right outside the house. Her flexibility with our getting in and leaving times was extremely helpful too. I would highly recommend her. Next time we go to London as a family, we'll definitely look to stay here again! Thx Sondra!