Charley is a very communicative and helpful person. we could not find essentials in the apartment(they were mentioned in the listing) and despite us later on finding them, Charley were very nice to bring more just in case.
The apartment itself is spacious and functional enough. It has everything listed on the website(the essentials are behind the mirror in the bathroom, just in case ;)). I appreciated the amount of small pillows this apartment has. The surrounding area is awesome, a lot of places to go and things to do as well.
Although the apartment itself appeared not very clean, unfortunately. I found some hair on the pillows and bedsheets, the glass for toothbrushes had some toothpaste leftovers inside of it, which had obviously impacted our first impression.
Unfortunately we got scared a few times when the neighbour next door were moving in and out of their apartment, as it sounded as if someone was in our living space.
The toilet has its own schedule of when to flush. Sometimes there is no water, so I had to use a jar to pour the water in instead
overall it was and alright experience, for this price in London this is what you can expect