We absolutely loved the location and the apartment- everything was as described and the location could not get any better. However, the apartment is leased by a company, not by Francesco as announced in AirBnB. We never met or talked to Francesco- we only e-mailed with him. And this is where most of the miscommunication came from. A colleague of his was supposed to meet us at 5:30 pm, did not show up until 6:05pm. We had to wait with 2 kids and 5 nags on the street for 30 min. The biggest problem however was the cleanliness of the flat. There were mice- yes mice, we saw not one but two mice in the living room!! When we told Francesco about it, he advised us that it is normal to find mice in London. There were dishes left from the previous tenant that were left dirty in the dishwasher. The WiFi connection was also sporadic. In summary, although the location was great, there was a lot more that could be done in terms of maintenance and communication.