Aida was super quick to respond to questions we had before and during our stay, which was very much appreciated. Furthermore, I had unfortunately left my phone in the flat whilst leaving to catch my flight out, and Aida was kind enough to mail it back to me the following week. The location is close to a Thames-Link stop so fairly easy to get around to other parts of the city. The place looks exactly as pictured, and the only thing that was difficult for my partner and I was lack of air conditioning during a London heatwave, but that is likely the case for most flats in London which were not built for high temperatures :) The shower pressure was also low, but did not detract strongly from our stay. All in all would highly recommend.