I was met within minutes of arriving at the flat with the keys. We were helped with our luggage up the tight stair cases (4 of them). Great location for getting to many of London's tourist sites. It was small, but then again, we weren't in the room much. Bathroom was private, which was nice, but very tiny, especially if you are tall. I would stay again. Great value. The street noise was a little loud one night, but a fan and earplugs are a must.