Our family of six (three children) stayed at Susan's home in September 2022 on a working holiday from New Zealand. From the very first welcome Katie (co-host) was exceptional to deal with. Fortunately there was no one staying in the house before or after us, so Katie generously allowed us to check-in early and check-out late (the latter because our rental car was cancelled at the last minute due to the funeral of Queen Elizabeth II). It could have been quite a stressful time trying to find a new car while the kids were waiting on the street, but Katie was very kind and understanding, which made it a relatively painless process!
The house itself is excellent - warm, clean, stylish, with all the modern conveniences. There was plenty of room for us to spread out. Beds were comfortable and warm. The central heating was useful when the temperature outside dropped. We walked to Hammersmith each day (an easy 10 minute walk) where there are plenty of supermarkets, restaurants, shops, and tube stations. It's a short tube ride into the heart of London so the perfect place to stay as a base to explore.
We would definitely try to stay here again should we be back in London.
Thank you Katie and Star!