We arrived and the place was messy. The bed was undone with old sheets, a sink of dirty dishes, a messy bathroom. The place was great, just wish it had been cleaned considering we had paid our cleaning fee. On top of this - host did not explain that the lock could very easily be double locked upon entry. This means I got locked inside the apartment for 5 hours! An obvious safety hazard and meant plans had to be cancelled. Gary does not run his property but instead has a company deal with reservations, so this meant trying to figure out how to exit was much more difficult than it should have been: phone calls to different people, slow replies. We sent videos of the lock not being able to be opened and asked how to get out, so they sent a locksmith who explained to us the double lock situation (that they for some reason couldn't explain over the phone after seeing the video). He then tried to request to pay for the cleaner and locksmith fees. A cleaner I had already paid for, and a locksmith that was unnecessarily dispatched were they to have people working at this company actually familiar with the property. The place was nice, but our whole experience.... very frustrating and unprofessional.