Unfortunately I only stayed for 2 nights and did not get to meet Ms Yang. Her daughter helped me check in. The room is lovely and everything is very clean. Ms Yang gave me all the information just one week after I booked it. She said the bedding is not fluffy, but I think it is! The bed and sheets are so comfortable to sleep in. The location is absolutely fantastic, all kinds of restaurants in the neighbourhood. I stayed here to get close to the Queen's theatre (seeing Les Miserable) and it is only a 5-min walk from Ms Yang's place. I would definitely recommend staying here.