Sam was very good about responding to our inquiries and we had no trouble meeting-up with him to get the keys to the apartment. He was happy to give us information about nearby restaurants and told us when he would be available should we need anything else during our stay. The apartment is very basic and is a good choice if you only care about a bed to sleep on. It might be helpful to note that there are two Edgeware Stations for the metro nearby, but we found out on the last day that one is far better connected to the center than the other one and they are virtually right next to each other (you just need to go further up the street). In the four days we were there, we had some fresh towels left for us on day two which was nice. If I were to say anything negative, it would be about the bathroom, which has a bad smell when you first enter (this was easily remedied by opening the window a crack). It also has mold in the cracks of some tiles and along the floor and the silver coating on the towel heater is pealing off. The water was hot, the place was clean and warm, the bed was not super comfortable, but fine, and the air mattress for our kids was adequate. It was not the most central place, but if you are interested in Baker Street, or the Marble Arch area, then you are in a good spot. While it was an average experience due to the fact that there were no windows, and the flat is very basic and not as central as it could be, I have given a higher rating based on the fact that it is exactly as advertised and you know what you are going to get going in. To be honest, if I had had more places to choose from (we planned our trip last minute) I think I would have chosen another flat, but we were happy to find this one at a more reasonable price.