first off, the place is in a great location. Notting Hill is darling and you are steps from Hyde Park which is amazing. We found it incredibly easy to get around and the check in/check out process was clear because max and Billie are good communicators. Sadly that is where the positive reviews end. For starters the loft upstairs you have to crawl around on your hands and knees on because the ceiling is so low (approx 4 feet...I could touch the ceiling with my fingers when lying in bed). This wasn’t advertised properly and made it both difficult and also unsafe to navigate because the ladder to the bed is so steep. In addition the place was not left particularly clean and the pictures definitely don’t reflect the place in its current state. It looks like it’s had hard living. The walls are dirty, there is mold growing in the bathroom (I know that happens from moisture but this looked like it hadn’t been cleaned properly) and because there are others who smoke in the building the studio had a smokers smell to it. Coming from Canada we aren’t used to being around smoke as much so this may be why it felt so noticeable. In addition the building is really noisy. At one point I woke up startled because I thought someone was breaking into our place but it was just the neighbors. All in all we loved the location and Max and Billie were easy and pleasant to deal with but the pictures and description did not reflect our experience of it.