I didnt feel cared for by the host Isabella. There needs to be useful instructions to get into the building or her apartment. There needs to be clear instructions of what keys to use to get into the building and her front door. Isabella wasn't helpful. She didn't care weather I got in or not. She wouldn't come and let me in. She said she couldn't leave work. I'm Licensed Therapeutic Massage Therapist 15 year business owner. I hurt my fingers trying to open her doors. She was rude to me and treated me like I was stupid over the phone for not being able to get into her apartment door. She neglected to call me for two hours with instructions to get in. She wasted 3 hours of my vacation time. There was no toilet paper in the flat, which isn't good after doing number two! I had to pull my pants up into mess and go into the kitchen to find paper towels which of course I didn't flush down the toilet. I put them in the waste basket. Gross! She didn't apologize to me for there not being any toilet paper. She never greeted me or made any attempts to reach me when I had asked her to call me after I messaged her so I could get in. It took her 2 hours to ring me back. Luckily I had already gotten in. She didn't show me how to use her appliances. Her shower is scalding hot. I couldn't get the cold water to mix with hot water. I burned my feet and some of my body. I drew a bath. She came home and emptied it before I could get into it. She could have asked me if I was going to take a bath. She wanted me to pay her 10 pounds for one load of laundry. That's $13 American dollars! Ridiculous! I didn't feel welcomed in her home. I didn't feel at ease there. I was uncomfortable! I wouldn't stay at her place again! Honestly I felt unwelcomed in her home and I feel staying there ruined my my trip to London