Our host Ayoob (pronounced "Abe") is just a super nice person to put it plainly. From let-in all the way to departure, he took care of everything personally. He easily accommodated our very early arrival (11am), met us at the flat and shlepped our bags up to the room. His kind manner set us at ease and he personally oriented us to the flat and all the features. During the stay, Ayoob was quick to respond to incidental questions about the flat. He obviously loves his role as host, and does his best to make you happy. We will certainly book with him again. The flat: we LOVED our 2 weeks here. It is comfortable, modern, and has an elevator (thank God). It is 5 minutes from Tesco groceries, Picadilly Circus, Leicester Square. You just can't beat it for a London holiday. I have NO negatives to report. It was just fun and nice and super convenient. You will enjoy your stay here.