We were contacted by Charlie since Elliott was away. Communication was fluent and he was very helpful, although we didn't get to meet him. We asked if there was a hair dryer in the flat and since there wasn't Charlie bought one through Amazon for us to pick up from a delivery point close by the next day. We were greeted with a bottle of red wine, a perfect way to cheer on arrival. It's a beautiful flat with lovely well-kept plants. You might want to be prepared for a very bright morning in the main bedroom but all in all it's a magnificent flat! Would definitely come back.