This apartment and the location is amazing. Both me and my partner have lived in London and know the area pretty well. Sally was on a whole friendly and accomodating however at the end of our stay there was miss communication and requests to come to the apartment leaving us feeling very uncomfortable. Sally told us she was disappointed we hadn't packed when she was in the flat at 11 even though we agreed check out time was 13. We were travelling with our 3 year old whom needed a nap so it was difficult for us to be even more flexible. We are sorry this happened but believe it comes from too many overlapping guests during the christmas and new years period. Would recommend.