We had a great experience with the host and the flat. They were flexible with our arrival time which was greatly appreciated since I was traveling with two young children. Loved the big, open windows (and their light-blocking shades) which complemented the outside terrace. We used the pull out couch which gave us capacity to accommodate 2 children and one adult (1 on the couch, 2 in the bed). Great shower - lots of hot water and excellent pressure. Small TV, but then again, we weren't there to watch TV. Wi-fi worked great. Nice quiet street with some small convenience stores around the corner for essentials. Felt safe walking to and from the train stop with my boys (8 and 10 years old). Would absolutely recommend this flat, but want to be forthcoming about its proximity to tourist destinations for those planning on taking public transportation. I was not familiar with the city of London and where the majority of tourist sites were located when I booked this flat. I didn't realize it would take 30-45 minutes to get to the Westminster and Tower of London tube stops (when you included walking time, waiting for the train/tube at Kensington/Olympia, travel time, switching trains, etc.). That said, this may be a London thing, as I've heard similar stories from friends who stayed near Paddington Station. It was nice to be outside of the hustle and bustle of the city and in a homey neighborhood, but if you're looking for a place that's walking distance to the major tourist sites, I'd recommend something closer in. But closer in means more expensive - much more expensive. In the end, I think this was an excellent compromise. My boys loved figuring out which track we should be on at Kensington Olympia (which only has Underground service on the weekend, but Overground service to other stops where you can easily switch to the Underground), which train we should take, etc. We were masters by the time we left. I consider myself lucky that we found this flat. It worked out great!