Jan was very helpful and welcoming, the flat itself was lovely and clean and well decorated, Charles Dickens house itself on the other hand is rather ominous and slightly grim as it is a tall old council estate in Bethnal Green, there is a constant howling wind, the neigbourhood itself is also very gritty and slightly scary as well for the uninitiated, as a guy I was fine with it, I actually quite enjoyed it, with but my girlfriend felt threatened and slightly petrified!! Though after a couple of days she warmed to it though, not the ideal place for a romantic getaway, rather it is a great place to be amongst the grittiness of London and to live like a local. transport is very close with Bethnal Green Station just a 5 minute walk, there is also a Tesco around the corner. I personally loved the spot and would definitely stay again if I am in the area.