It’s difficult to write a review as even though we booked this property, on arrival we were directed to a completely different property.
We were not at any stage made aware of the change in accommodation and only realised once we had arrived into a completely different part of London.
The alternative accommodation wasn’t suitable for the number of people we had staying but we had no option but to stay, as we were attending an event.
There were also various issues with the alternative accommodation- access being a major one and several other people we spoke to had the same problems. Plus general cleanliness, heat and overall smell of sewage when the apartment was locked up for an amount of time with no windows open.
It was such a stressful start to the trip and the communication with the booking agent was extremely difficult. It was near impossible to speak to someone and only after sending very stressed messages did someone call me 48 hours into our booking.
At one point during communication I was told to “get my stuff and leave” - which to say I found shocking is an understatement.
The agent has offered a refund of sorts to cover the additional travel costs we had to incur in travelling across London, however that doesn’t make the situation any better.
I would be very cautious of booking a property if you see it is linked to this booking agency