Rats, rats, rats. You could see them running around the public areas outside the property and hear them munching away around the rubbish bins.
There is no proper car parking. Although assigned a numbered space, we were constantly blocked in by other cars double parking, or delivery lorries from Tesco. The landlord did not enforce any rules to prevent these problems. Don't stay there if you plan to go by car.
The property management firm communicated very poorly.
- Despite being assured twice that the property would contain a cot for our baby, it was not provided. It was only delivered at 10pm on our first day, following complaints.
- The check-in process was cumbersome. We were stranded without the ability to enter the property. The property management company claimed missing ID, even though it had already been provided (and acknowledged by them) days before arrival.
- We raised all the issues above during our stay. We were advised these problems would be discussed with the landlord, but nothing ever changed and no one provided feedback as advised.
We were given a small refund in light of the above, but that level of compensation was minimal relative to the standard of accommodation provided and us staying there for four weeks.
Overall, the property is nothing like as luxurious as advertised on Airbnb, especially considering the very high price.