Gleness is a wonderful host who truly cares about her visitors. She leaves loads of travel pamphlets in the apartment for folks new to London to check out local gems. The apartment is very clean, conveniently located, and she has the essentials (soap, towels, cereal, water etc. for those who come in late and shops are closed. Either way she is there to look out for you, and makes herself available. Also, as a perk this is a brand new building so everything is newly furnished, and I highly recommend her place.