We were incredibly excited to be in London for a Birthday Trip. The Air BnB was clean and as advertised. However, the lack of communication when it was needed most is what ultimately made it impossible to provide a good rating.
I just want to start by saying, it is important when on a trip of any kind, especially in a new country, to feel safe and have peace of mind. Having your cellphone in a foreign country when you don’t know where you’re going and you have limited time it incredibly important.
On our first night, upon returning from a day of site seeing, we realized none of the outlets in the Flat were working. We contacted Max and Billie, who provided a few suggestions, however none of them solved the issue.
Although Max and Billie did respond stating they would come in the morning to look into the problem, when we showed concern around NONE of the outlets working in the Flat. They gave no response, even when I voiced our devices would be dying soon, and we needed a solution.
We contacted Air BnB to help us get in contact with Max and Billie, however, they did not have any luck. Due to having no working outlets in the Flat, we needed to leave, book a hotel, and spend more money out of pocket.
The next morning we were told the issue was resolved however, this was 10+ hours after I clearly showed concern for not being able to charge our devices.
When we checked-in to the Flat originally, we met a very nice young lady who helped us work the door, and let us know if we needed anything to just reach out, that she lived upstairs and was a friend of Max and Billie. However, when we did have a real issue, there was a lack support and communication.