Hosts (&cohosts) we’re not accommodating. The morning previous to checkout (about 26 hrs in advance), I requested a 12pm/noon check out instead of 11am and I was denied because the cleaning staff “had a really busy day and I requested too late.” Upon check in, we arrived into a miserably hot flat with a broken fan. I went to the home and garden store and bought a new one because it was so hot. Thought they might give me credit for the purchase price of the fan (£25), no way they replied. The flat was clean but in severe disrepair. Fridge didn’t keep things very cold and leaked water, blinds were unable to close completely and knotted up. There was chipped paint, bent railing on the loft, and the pullout couch was broken. You notice there is no pics of the bathroom, there is reason for that. We weren’t looking for luxury, but it was certainly not “Elegant,” as advertised. Not worth the £ they are charging.