I booked an Executive Twin room, got to the hotel and they said they only had a normal double room available. Tried to call 5 times beforehand to double check and they picked up and hung up every time. When arriving the check in supervisor was very nice, apologised and offered an upgrade the next day. I had to sleep in a double bed with my male friend and was woken up at 6am by construction workers opposite the room. No hot water and the iron was dirty and ruined our white collared shirts before a business meeting. Went downstairs and the “upgrade” we were offered was into a smaller room that was a twin. I was told I was shown a different room the night before and was told that was the upgrade but was just told that “air bnb handles everything it’s not our fault this is all we can do” and so I decided to cancel and was only refunded 1 of the 2 nights that were originally booked but not stayed in. Paid £100 to stay in a smaller room in the same bed as my friend and woken by awful construction noise would not recommend to anyone.