We were particularly impressed with speed of response to any questions I added to the Airbnb messaging page, plus the level of detail provided in the check-in communication, and flexibility in sending the information in message form as well as email when I requested this. The flat was as described, clean and well equipped, particularly the kitchen, with spotlessly clean linen, comfy beds and in a convenient and quiet location. As a basement flat, it benefitted from opening the windows to air it on arrival, but this is to be expected. It is perhaps ready for a minor paint job on some walls, but is neat and tidy overall.