This property was lovely, and Susan was a delight. The space exceeded expectations, was well maintained, well stocked and well decorated. We were staying with our two children (5 and 3) and Susan anticipated that the kids might need step stools to reach sinks, etc., and had them waiting. My wife and kids loved the area, it's close to a tube station, and very comfortable and spacious. I would have rated it and her at six stars if I had the option. I wish we could have stayed longer!