DO NOT STAY HERE THEY ARE RUNNING A SCAM
This “host” messaged me a few days before check in to notify me that our Airbnb had bed bugs and therefore they were no longer able to host us there but said they operate as a company via Airbnb and had another location for us. I spoke to many people on the phone and never once did I speak to “Maya”. They sent the new location Airbnb link and sent me the address and check in information. They never cancelled our original booking and I couldn’t cancel it otherwise we would lose over $2,000. The host of the mew Airbnb link in which they send was supposedly a couple with a personal bio that said things along the lines of “If you need suggestions let’s us know...we know the area well...” yet never once did I actually speak to them or hear from them. How did all of the information for THEIR house come from “Maya” (my original “host”). Before accepting the change of Airbnb I noticed the pricing of the new location was slightly less than what I originally booked and also nowhere near as nice. I complained and said I needed the difference paid to me and reimbursed. They ignored my message about that and ignored the 3-4 times that I brought it up. I then decided to notify them that either they gave me a refund or they give us a “fridge fill” package that they were advertising (which was still less than what they owed us). They finally agreed.
We arrive at the new Airbnb and firstly the fridge refill is there yet the fruit had mold on it and the orange juice was already open and had been drank halfway. Upon arrival a stranger we met at the airport had her items inside our Airbnb and clearly followed us there. She said the housekeeper said she could keep her bags in OUR AIRBNB THAT WE PAID FOR.
We later came back that night and the woman was outside of our Airbnb in the dark by our door step waiting for us with all of her bags. We didn’t feel safe. I instantly complained to the host “Maya” and they said they would look into it. We asked to be moved or cancel without penalty and they refused. This was within 24 hours. Never heard back from them.
The following day we noticed an odd smell in the bathroom but assumed it was merely wet towels until we looked up and saw that the Airbnb had a mold infestation. Mold was all over the entire ceiling and door frame of the bathroom. We thought it was a design on the walls until we had someone come check it out and confirm it was indeed mold. We complained yet again to the host and asked to be moved or for them to cancel this new Airbnb. They sent a maintenance person while we were gone, to check the mold and from there I never heard back from them. Later that same day we arrived back at the Airbnb and our door was wide open after 12 hours. We closed the door when we left and the maintenance person was the only one that we know of there that day. We continually had safety concerns ignored and it is appalling that Airbnb is allowing this type of business. We need a full refund and this “company” needs to be removed from Airbnb. Every single one of us have been affected by the mold exposure confirmed by doctors. If we don’t get a full refund at this point we will be forced to sue Airbnb for this matter.
STAY FAR AWAY FROM “MAYA” it’s all a scam.