Milena sent us a lot of useful information before we came, including how to get there, the locality, nearby restaurants, and details of the apartment, what is supplied, how to work the equipment etc. We felt very well prepared. Although we didn't meet Milena we spoke to her by phone when we arrived and on leaving. We had her mobile number in case of any queries during our stay. Her friend who met us was also friendly and helpful. We found welcoming touches on arrival - chocolates, milk and water in the fridge, food basics, and more information.
The apartment was ideal. More spacious than it appears in the photo it has a large balcony area with great views. The only downside was climbing the stairs with a suitcase! The apartment is modern, very well designed, well equipped and comfortable.
The locality was ideal for us, in walking distance of a range of attractions and with two tube stations nearby. A few steps away there was a food market in the street, restaurants, Waitrose and a couple of independent shops that stayed open late which we found handy. However the apartment was quiet, warm and well insulated so we were not affected by noise at all.
We would love to return to spend more time exploring London from this ideal base.