There was an issue with the originally rented apartment (the guest had Covid and needed it to isolate herself), so I got a free upgrade to a better apartment and had the option to accept or refuse from the alteration to the original apartment. It was my first time using the app so it was hard at first
The location is great, the apartment is well serviced, Venus was quick to give support and respond. The only minor flaw is that there was no reception
Overall, great stay, I recommend it, and I would book again