Unfortunately, overall this fell short of our expectations and what basic necessities you’d expect from a play to stay. There was some good and a good amount of bad. First the bad:
On multiple occasions, there was no running water in the shower and bathroom sink, twice during normal morning hours when such things are needed and when you’d expect them to work.
We were only allowed to use the basement laundry machine from 9am-8pm, and we were usually out doing tourist things during those hours – not to mention that the dryer took 3 hours to dry clothes.
There was a definite mold smell coming from around or under the kitchenette sink, and any time we turned on the water it got stronger. Definitely was not coming from the trash, since we emptied it regularly.
We understand many British folks may not be used to heat waves and air conditioning is not common, but we were given only one small fan to combat over 80-degree heat. The cord wasn’t long enough to fully aim it at the bed at night, and we couldn’t really use it to blow cold air in from the window either because of its size.
Now, the good and neutral:
The space is otherwise serviceable with a good closet.
The location can’t be beat. Between the Notting Hill Gate underground stop and some private buses, we were able to get to locations like the British Museum, the Tower, Westfield London (a helpful shopping mall) and even Oxford University with no transfers needed. It's also readily accessible with 1 transfer to and from Heathrow Airport.
The bed was comfortable with nice sheets and pillows.
Max and Billie were quick to respond to our messages. Check-in and check-out were a breeze with the Klevio app.
It’s definitely a small space but if you’re fine being in intimate-sized quarters with one other person it will be fine.
In summary, the bad ended up outweighing the good; it wasn’t unbearable but we wouldn’t stay here again.