Pros:
Cleanliness - the room was very clean and well kept
on site manager - the house keeper, Wasilla ( I hope i didnt spell your name wrong), was so kind, responsive and lovely. The place would not be the same without her.
Convenience - in a residential area along the jubilee line, with restaurants and supermarket nearby
Cons:
Noise - this building has very, very thin walls and they are located near the train tracks. I can hear every train passing by. If you have noisy guests in your neighboring rooms, you are out of luck. I shared the space with two young looking guys and everyone was polite and respectful, but they were really loud on calls and going up and down the stairs. I don't think they were aware and didnt have the heart to tell them tbh...but sleep quality was poor because of all those reasons. If you're a light sleeper, think twice.
Host - while the host, Ben, litter you with please ask us any questions or let us know if you need support throughout his communication, when i actually needed some help i got cold shoulders. Seems all he cares about is to rush you out the door, when i wasn't even requesting a late check out, so it feels like he didn't even read what my issue was.
It's ok to be formal and business like with airbnb, it is ok to say this is not something we can help with. all very acceptable, just that when you make commitments and offer support of all sorts to your guests, but then treat them like they are trying to scam you when they literally only had something they needed help with, all the offers to answer questions became disingenuous and fake.
Again, it's ok to not be able to help, but 1. don't be fake and offer, and 2. the way the communication went had really left a sour taste for my stay. So unfortunately in my up coming visits to London I likely will not opt to stay with this host again.
Not usually one to complain and have always been a good guest, having been a host myself as well so I know it's hard, genuinely this has been disappointing.