We never met Anetta but Toby was amicable and helpful, we were able to leave our bags in the hall prior to checkin time which allowed us to explore the area. Hammersmith is a great area to stay in, exactly as the hosts describe it, close to Kensington and Knightsbridge without the expensive price tag. We loved our room, its small but what accommodation isnt in London and loved the open window, fresh air and fantastic shower. We felt very safe and secure there, it was like living at home