This was a stay I had booked for my parents
Pros:
1. Incredible location. Right in the center of Covent Garden, which has the best restaurants, shops and places of interest.
2. Wonderful studio: It seems recently refurbished, so it clean, new, fitted with the latest gadgets and all necessary services that one needs.
3. Super quiet: Despite being in the middle of activity, it is wonderfully quiet
4. Helpful hosts: My communication with the Kula team, sans a few hiccups, was quite good. They were prompt, very helpful.
Cons:
1. Lift wasn't working: The apartment was on the 2nd floor and since it was for my parents a lift was a mandatory requirement for me. However, the lift wasn't operational for the full week of our stay, making the experience sub optimal. The Kula team did their best, but it couldn't be serviced on time. While my parents had to carry their heavy luggage themselves while checking-in, the team did send help while checking-out. Thank you for that.
2. Some missing facilities: The washroom was missing a handwash and the kitchenette was missing garbage bags. For a week's stay I have found all our other airbnb experiences to provide these basic utilities.
Overall - it could have been a wonderful experience if it wasn't for the lift. The team did refund us a part of our payment, which is a welcome gesture.