Andrew was a great host - he responded to my queries promptly and worked to correct problems quickly. This quaint flat was clean and comfy and in a great location, 5 min from Paddington which got us anywhere we wanted to go. The lift was not working initially but Andrew called maintenance and got it fixed. The TV was great. The dining table was ample. The flat has some cosmetic issues - the bathroom chest drawers did not align and were unusable.The water temp and pressure were inconsistent. The washer worked but not the dryer. There was not enough toilet paper or paper towels for our 2 week stay so we got our own. Basic kitchen supplies were missing ( salt, pepper, oil).There was no hair dryer and the plug to the bath did not fit but Andrew got those replaced quickly. The lift ran up and down all night (noisy). There was a hole in the wall in the bedroom next to the closet. The neighborhood was nice and quiet. We could walk to the grocery and restaurants