We’ve booked the apartment for a 6 night stay in London.
Everything started ok, but turned out horrible!
Firstly, the host was helpful with our arrival (left us keys at the lockbox since we arrived late), the location was good, however the apartment just was not what we expected. Although being quite new, it is worn out and the way it was cleaned was sloppy - we found some hair in the shower and food bits in the kitchen, but also some deep stains on the bed, couch etc..
So, the first thing next morning 8am we messaged the host saying this just doesn’t work for us, and although he offered to organize another cleaning, we said (seeing some things cant be cleaned) we appreciate it but prefer finding another place, no hard feelings and would appreciate a partly discount. Since we booked for 6 nights, and left early the first morning, the host actually could (and did) rent the apartment again to someone else.
But, his response was horrible!!! He got very upset and started making absurd conspiracy theories that this was our plan all along, to just use the late check in (???how does that make sense??), and was relentless in even giving us any refund at all.
All in all, a very very lousy experience. :(