It was a very nice stay. The apartment is exactly as described and has everything you could possibly need. We didn't get to meet Philippa but we could communicate and arrange everything for our arrival and departure. The shower pressure was really good, we had lots of towels and the kitchen was more than fully equiped. There's a supermarket just around the corner which is great. The street is a bit noisy sometimes early in the morning. We would definitely choose this apartment again if we visited London.