Pros
Honestly the best thing about this place is the location. It was perfectly in the center and close to Victoria station so we were able to go back and forth to a lot of places in a short amount of time. Neighborhood is also very safe and I'd be comfortable staying there as a solo female.
They have a washer/dryer which was nice and a balcony area via the windows you can sit outside of. There is also an AC which is nice too but it was pretty chilly in London so we didn't need it.
Cons
1. the apartment was not cleaned when we got there. I saw a dirty bandaid on the floor and it almost made me gag. I messaged the owner and they said the cleaners hadn't arrived come yet. They knew of our itinerary via multiple messages and calls (over 3 months before checkin) so this was unacceptable. After a long flight all we wanted to do was lie down and we couldn't.
2. Check in was poorly done. I called a phone number I had been given to call 5 minutes before arrival and no one answered. I had messaged the number and the airbnb owners knew our flight details MONTHS ahead. We checked in Aug 31 and I had started reaching out in June.
3. I had to message once every month for 3 months before our flight to get any reply about an earlier check in. Regardless of a yes or no answer, any answer would've been sufficient because I understand there needs to be time made for cleaning etc.
4. The showers will either be the temperature of hell or the arctic no in between. I messaged about the shower situation but no reply. We almost looked for gyms to go to so we could use their showers.
5. There was also a problem with the toilet water not auto filling back up (with video proof). So i youtubed how to fix it. The owner sent a plumber to our place before I fixed it so at least that showed they cared a bit.
6. there was a lot of construction going on when we arrived. It would've been nice to have gotten a heads up.
7. The kitchen window doesn't fully close(?) or there's a crack in it.
8. There was a weird white stain remaining on the couch even post the cleaner coming. My friend and I did not sit on the couch/touch it our entire stay.