This is a review for the room only, I didn't use the rest of the house because I was out all day. This loft is great! Plenty of room and it was so nice having my own bathroom! The ceiling is low though, so if you're tall like me, watch your head! I didn't meet Natalie but she was very communicative and helpful before I arrived. Mama Jean welcomed me when I got there and she was very nice. The location is nice as well because it is only a 10 min walk from an over ground train station. Overall I'd recommend this loft to anyone staying and exploring London.