I more than once sent a request to extend my stay couple hours before the actual check out time and the response never arrived, then making my stay be late for the check out. So if they don't respond to my request on time, is not my fault. The price gets cheaper over time as the booking accumulates days, so I believe they (ben and Daniel) were just passing to get more money because I don't understand why in that many occassions they had ignored my booking changes requests.