I did not have the opportunity to meet Carlos, but he was incredibly responsive and kind during my check-in, long stay, and check-out. The room is small but has a comfortable bed, large closet, and a desk I was able to happily work at. The bedroom and bathroom were incredibly clean, and the neighborhood wonderfully quiet. Best of all is the location: 3 minutes from either the DLR or the river bus, and 14-ish minutes to the Canary Wharf tube. I was sad to leave, and hope to be back!