This was only our 2nd Airbnb experience, and we were happy with our choice. There was a brief snafu regarding our arrival date, which is the only reason for not awarding 5 stars. (This was corrected, however, and the host was deeply apologetic). All's well that ends well, and everything else went as expected. It was an excellent location for access to meetings at the National Physical Lab, exploring Bushy Park & Hampton Court, and many restaurants & shops. The bed, bath and furnishings were comfortable. The kitchen and laundry access had just what we needed. Graham and Grace were very personable and helped with directions to public transportation, things to do, etc. Would stay there again!