The whole trip from booking with Charles and Bella until we returned the keys was very easy for us. They communicated promptly, their communication was clear and pleasant, the instructions for opening the door were excellent (instructions were definitely needed, as the locks are a bit complicated to start with). As we walked in the flat, a lovely bottle of wine was waiting for us which made us feel really welcome. During our stay, the toaster broke one evening and by afternoon the next day, Charles and Bella has brought us a replacement.

The location of the flat is superb, there is a bus stop right in front of it taking you in many different directions (e.g. Oxford Circus, Paddington station and Kensington) and it is within easy walking distance of Portobello Road, Notting Hill Gate and many other places of interest. There are also plenty of restaurants and pubs close by, as well as a small supermarket on Westbourne Grove. Inspite of the flat being located so close to frequently running buses and busy pubs, it was surprisingly quiet and although we are light sleepers, we got a good night's sleep every night. I'm sure that had something to do with the extremely comfortable bed in the main bedroom, too :-) I recommend this flat and these hosts for everyone, the location really is excellent and the hosts friendly.