Sylvan was very welcoming and accommodating. We kept in touch with her via Airbnb leading up to our arrival due to missing a flight connection. We ended up arriving a day late but it was no problem and everything went smoothly. Getting to the house from Heathrow was straightforward: underground and then bus.

The unit was great for 2 people: kitchenette, table, couch, bed, tv, closet space, and private bathroom. The unit is on the top floor, so the bathroom has a sloped ceiling. The only reason this is worth mentioning is because if you're a person of some height (I'm 6 feet), you won't be able to stand tall in the shower. This wasn't a problem for me but if you have back or neck issues you may wish to take that into consideration.

We found the best way to get into the city center was walking 10-15 minutes to the "Fulham Broadway" underground station and then taking a train.

I also used a nearby laundry service Sylvan recommended. For 12 pounds, I dropped off a full load of dirty laundry and picked it up clean, dry and folded later that day.