Ingrid is a genuinely great person. She has been very nice to me and very diplomatic.
You will notice her sensitivity by seeing her Art all around the house which gives the house a lovely look.
As a proof of how good she is you just have to read reviews written about her so far, however you may read a really bad review written by Ren. This review written by Ren is highly dishonest and I can prove it. I was there at the same time as Ren and I think they have been really poor at communicating and behaving which lead to them writing such a poor review. But their review does not make sense as every other tenant has written a good review. Let me explain what happened.
To explain what happened it's very important to understand that Ren's English proficiency is at a beginner level, and I suppose she thought this was a hotel and did not understand what Air BnB services are.
Firstly, Ren complained about some services that Ingrid did not provide but those services are hotel standards services hence it is rightful that Ingrid did not provide it:
-They expected slippers to be provided, no such thing has been mentioned in Ingrid's ad.
-They expected Day to day room cleaning and trash removal, a cleaner comes every week (which is the cleaning fee you pay) but the tenant is expected to clean the kitchen table after use, completely normal in an Air BnB.
- They expected Help to move the luggage, Ingrid is not a body lifter and is 50 years old so why would anyone expect her to carry at least 6 luggage that Ren and his friend had??
-Ren was very noisy and woke us up many times in the middle of the night. I complained and Ingrid told them several times but they kept making noise almost every night.
-Ren wrote that a tenant (me) could have breakfast every day, this is simply not true, I bought my breakfast myself and Ingrid provided nothing as promised in her add.
Ren must have misinterpreted and did not even talked to Ingrid nor me to verify her poor speculation! (Poor communication again..). They expected the breakfast to be prepared but no such things have been mentioned by Ingrid in the ad so she'd better read the add before booking an Airbnb.
-Ren thought we laughed at her English skills which is not true, we evoked it during a discussion where I was making the point that it is difficult to understand clearly each other when one English proficiency is very poor, that's all. Once again Ren did not come to verify any of her paranoid sayings...
To conclude, Ren expected Ingrid to be a sort of slave, but Ingrid is not, she is a host, and an exceptional one, compared to my previous experiences. Just read other people's experience to realise that Ren's comment is absolutely not representative of Ingrid services.
Hope this helps.