This is a garden level apartment. There are several very steep steps to go down and very troublesome with heavy luggage. The apartment is in a top notch location. so close to everything. Victoria station is just a few minutes walk and everything ( transportation, grocery, hop on hop off...) is there. apartment was very clean except the carpet. it could use a good scrubbing. There is a musty smell and the apartment got quite humid. There is a washer but no dryer. two bathrooms were a plus! the beds are quite uncomfortable. We could drop off our luggage since we got there quite early but they were not ready for us to check in until about 2:45 and we had an over night flight so we were quite tired. Frederick and James were very nice and available to answer any questions.