I must say that Karen and the place were everything you could ask for in an AirBnB rental. Check-in was a breeze. Karen was very pleasant and easy to deal with. The flat was spacious, charming, and had everything we needed. I must also add a special mention of the lovely neighborhood. Very quiet, safe, and accessible. We used the Tube and Bus system to easily get to and from the flat at most hours of the day and night. We had a lovely time in London and having such a good base was an important part of that experience.