Lu is very responsive and helpful. She is usually busy outside but will text back quickly and answer all your questions...so you're often alone with her cat, and it does not intrude, stays out of your way. Her home is near to amenities and easy stroll to Tooting station, do enjoy it. Lots of shops along the way and Broadway market is near. For the rate you're getting, it is very good value! Highly recommend a small cafe called MUD if you like brunches...it is along the way to Tooting Station.