Let me start off by saying that I don't LIKE to leave negative reviews. My glass is always half full as I aim to find the positive in every negative situation. But when something is VERY negative, I have to be honest so future customers know the truth.
If you want to stay in a pretty location but a crappy little home with cockroach in the kitchen, mildew in the bathroom, barely any space in the hallway to walk through, and a not so nice host, then this is the right place for you. The place was advertised as "WIFI Available" but the wifi was not working and I was traveling for work. She admitted she knew the wifi was not working and said she did not want to update the post b/c she was planning to get it fixed for future customers, but for me and my flatmate, we were out of luck!! She chose to be dishonest with me until I arrived that day, which didn't give me a chance to cancel my reservation and find another place. Without wifi my phone does not work and the host refused to give me a fair refund. I asked for a one night's worth refund as I was unable to communicate with anyone and everyone for 3 days while I was in the home. Her response was to go to a coffee shop nearby to use the wifi which of course I can't do from 7AM - 11PM for 3 nights! Accidents happen and they are out of our control, but what is within our control is to make things right for the customer when things go wrong. She offered to refund me 6 pounds which is how much her internet company charges her for those 3 nights there was no wifi. That is the most ridiculous thing I have ever been offered. No work and no communication with anyone for 3 nights is worth more than 6 pounds. I couldn't buy a simcard as I needed to keep my original phone #. Additionally, don't expect a living room in this flat. It's only a very small bedroom and a small unattractive bathroom with mildew in the shower tub. It's better to stay in Central London in much nicer and cleaner homes. Kensington is beautiful but if you want to get around easily, Central London is actually a better location. Don't expect breakfast either unless you are okay with cereal and tea/coffee only.
The fact that the host chose to earn her money while I struggled for 3 nights and did not manage to resolve it in a fair way, that's just ridiculous.
I would advise you stay somewhere else.