From the initial contact with Wayne he has been prompt and very helpful. Although we never met Wayne he was easily contactable and all instructions and helpful tips were all available - Wayne even sent a txt during our stay ensuring all was going well. The apartment was exactly as described and well looked after and we liked the location. A short walk to Fulham Broadway and lots of nice places to eat nearby. The area felt nice and safe particularly as we had small children. We are currently traveling around the world and are staying in many different places from holiday rentals to 4.5 star hotels and must say that Wayne's apartment has been a standout. A lot of thought and effort has been put into design and layout of the apartment from the handy airing rails to the welcome handbook with instructions and good local tips which was all greatly appreciated. Well done and thank you...