James was incredibly helpful, letting us stay very last minute and dealing with everything from his own holiday abroad. Having been let down by someone else, this was a very welcome experience! The house is just lovely, and really well set up - easy to follow instructions (not many), a relaxed feel, and really well-placed for getting around (just a few stops on the Victoria line and you're in tourist hotspots). We had a fantastic time staying here - the courtyard garden is lovely and secluded, and my kids loved the little roof terrace (with its giant beanbag!) and the TV 'den' off the top-floor bedroom.