Despite new washing machine/dryer not working, Liz was very responsive and understanding to support us...and no doubt will be fixed for next guest. A tad noisy (typical for most places in London) but lovely, bright, clean and very convenient....just take some earplugs if you can't sleep with noise. Didn't have to use heating as the property was very snug. Hot water ran out after 7 minutes, so a bath for two children would be about 3 inches deep....a quick shower was better. Highly recommend based on cleanliness, host support, size, comfort and excellent location.