I hate writing negative reviews, however I guess this should be seen as a chance to improve things.
But first the plus side:
Communication
- was great and very proactive! Ben has been so friendly and helpful throughout my entire stay!
Location
- 15 minutes by Bus to South Kensington Station
- Good network and approx 30-40 minutes to Piccadilly Circus
While….
Accommodation
- the picture in the add must have been taken a long time ago, as the bedroom and the bathroom seem run down. So I can not confirm that the rooms are freshly renovated (Carpet in the room full of stains, loads of scratch marks and missing paint on the wall, plugs hanging out of the fitting….)
- very noisy due to the thin walls/doors. So you can even hear forks scratching on the plate while people are having food in the room. Also the slamming of the doors during the night woke me up quite often
Maybe Ben can improve a few things with a bit of TLC. After this I am sure I will return.
Thank you.