I would advise that nobody stays in this property, it was the worst Airbnb stay we have ever had.
Firstly, you have the option to select a time to check in to the Airbnb. We went to collect the key, and opened the door to find the cleaner there. She said that she wouldn’t be finished until 6:45pm when check in time was 3pm. We were travelling with young children, who needed to eat dinner, and this just was not acceptable. I called the managers of the property who said they’d let me know. They sent an Airbnb message quickly after to say that the cleaning company would leave at 6:45pm and this was due to a shortage of cleaners. There was no apology in this message, I honestly wish I could attach screenshots, it was written as though it was my fault. I have to add that it had been communicated multiple times on the day that 3pm was check in time. At this point we were upset but understood that things go wrong.
We went back to the Airbnb at around 7pm and the cleaner was just leaving. She said that the cleaning was not able to be completed to standard as the hoover was broken. There was also red wine stains on the sheets, and the curtain in one of the bedrooms had been removed so it was bright sunshine from 5am. There was also half a roll of toilet roll provided for a 3 night stay for 4 people.
We also got a message from the agency to say that the toilet in one of the bathrooms wasn’t working and an engineer would be round the next day. Not that we were at all surprised, they never came. Whilst I can’t be certain, I expect the toilet is still not fixed.
I wrote a message to the management company explaining all of these issues and they said that they would respond quickly and sort this. I have chased multiple times, and there has been absolutely not one single response to my complaint, and there was no apology until I literally said “you have not apologised in any of this” and then in response they apologised.
The flat is truly not what is expected, and having stayed in so many Airbnb’s over the years, this is by far the worst. I would recommend that you do not stay here, and spend your money elsewhere.
I hope that the managing company and the landlord are ashamed of this experience.