Sheila was very friendly and easy to contact. She was there to greet us at the flat when we arrived and showed us where everything was. The flat has lots of character and is very comfortable for a weekend stay. The bed was extremely comfortable probably the best nights sleep I've had in a while. You can barely hear the traffic outside and although you can hear the rumble of the underground sometimes, it's not very noticeable. The bedroom could do with a bedside lamp or some fairy lights as we didn't want to sit in the dark or with the big light on when watching stuff on our iPad. Would highly recommend and would love to stay again.