The host of this apartment provided a terrible experience. This is the only bad experience I've ever had on Airbnb.
1. When we checked in there was no hot water. This was a big concern for us during a pandemic. We could not shower or wash our hands properly during our stay.
2. The host was terrible at communication. They left my message about the boiler unanswered for 12 hours. I had to follow up before they finally got back to me, by then I had already checked out early to go home and bathe.
3. The host broke the Airbnbs Terms of Service. They text me two and a half hours after check out, admitting the boiler had been broken. They offered me a 30% refund on the condition that I didn't leave a review. We're currently following up on this up with Airbnb, as attempting to influence a guest's review with the promise of compensation is against Airbnbs Terms of Service.
4. When I asked for a full refund, they claimed I had lied and broken the terms of service (which is completely untrue).
5. Apart from the problems with the host, it's a lovely apartment, very nicely furnished (although the kitchen is lacking in cooking utensils).