Lucy was very pleasant and helpful throughout the transaction and our stay in her apartment. Her description of the place is right on target and walking into the apartment is like walking home. The kitchen and the pantry are well appointed. There are books, guides; a comfortable bed and couches. Even in the depth of winter (we stayed in December) the garden and the light coming from the windows were delightful. The neighborhood is great: it is possible to walk to many places and the nearby tube station makes all of London readily accessible. A great place to stay.