The worst experience I have ever had. Few complaints detailed below:
- We found out that the hotel was pretty much a quarantine hotel with very poor attention to clients.
-we had to change room, as when we arrived to the first room we found a glass of alcohol with moho and a dirty towel on the table.
-the breakfast that this area of the hotel offered was less than decent for a 4*hotel. We found out about it at the hard way as we could not find our breakfast and had to go to the hotel next door (same hotel chain) to see what was going on. They offered us a seat in the breakfast area, and the breakfast here was significantly better. However, they did not bother to offer us the same breakfast than everyone else and we had to eat the rubbish we saw in the ground floor of the hotel we stayed. Unnaceptable after what happened the night before. Of course, we complaint when we saw this and they offered us a 'proper' english breakfast for the day we had left in the hotel.
-the proper english breakfast took them 1hr to prepare the day after, and the attention of the employees was really poor. Everything was taking ages, and everyone around us was really unhappy with the service. Not a single table was having their breakfast on time, not to mention on quality. Lot of people had to leave without finishing the breakfast and recomending people waiting in reception to go to the nearest train station to grab a coffee and a cake.
I was expecting something more decent for a 4* hotel, no matter where your room is (the rochester hotel or the Wellington hotel). Bad experiences in both!
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