I do not like to complain, however upon arrival at the property we were unable to gain access to the property due to a code which had not been provided. We spoke with a neighbour and staff at the pub and this happened previously as well.
Amy messaged back on the evening to say is everything ok after 5 missed called and messages. Then did not respond until the following day. We had to stay in a hotel and have only been offered funding for the night we missed even though the hotel cost us double this.
Very unhappy