Horrible experiance. Veronica always replied quickly and everything was ok until we were told that she wont be meeting us at the accommodation and that there is a deputy and we should communicate with that person.
The deputy couldnt speak english properly, did not give any information or instruction for the check-in (after asking 3 times there was still no information), the deputy got lost on the way there and was delayd by one hour while not properly communicating. The deputy even told us that she was never at the apartment so she had no idea what is going on... We spent like 10 minutes in the elevator going up and down searching for the room.
The worst part is that the swimming pool, sauna, gym, spa etc. is NOT accessible for the guests. The keys do not work for that area and at the reception desk we were strictly told that it is not for Airbnb guests. So it is a false advertisment!!
However I admit that the apartment itself is really nice, clean and exactly as shown in the pictures.