My son and I had a very good experience in this place. Big room very clean, modern and very comfortable bed. It is vsry convenient and safe for families. Rajni made sure we got there, and we were in touch by email during our stay. Coffee, tea, WiFi and nextflix available as well as fridge and microwave oven. Shower was great. There is room for improvement in some of the amenities (bathroom items and basic supplies), but it is a good convenient place to be out of the London crowds and with convenient access to central London. I would recommend it to people who are not look for 'hotel grade' accommodations.