This is my first airbnb experience and it works well just as expected. I called the number listed and get to talk to Eliora's sister on the day of my arrival, despite it is a bit difficult to communicate clearly over phone but she made it clear that she'll pick me up from the nearest station so I just need to tell her a time and which station. I called her again when I arrived Victoria Station at around 9pm and she came immediately to pick me up so I don't have to search for an unknown place at night (tip: make sure she can see your photo in advance). The apartment is in an excellent location. It is only 2 minutes' walk to Sloane Square station, less than 10 minutes walk to Victoria Coach Station, and less than 15 minutes walk to Victoria Station (or 3 bus stops by very frequent buses). It is in a decent neighborhood, quiet at night, and looks relatively safe which is very important for me. Yes, there are three floors of staircases to climb but I knew that from reading others' reviews so that's not a problem. The apartment is clean and tidy, the bathroom is shared but I feel like I'm the only one using it. The hot water and water pressure are both excellent! Bottled water, milk, kitkat, tea making facility available. Bed is comfortable. There is even a living room to rest if I want to. I particularly appreciate that I can store my luggage at the apartment on my last day as my flight was in the evening. It is not a five-star hotel but it's excellent price at an excellent location with a good host and decent room and facility. I highly recommend them!