The property offers what is called "self-check-in", BUT the experience was RUINED when we discover at 2:30 AM that the key to the room was not in the correct locker. There are two lockers, they sent us the password of the wrong one, causing a very stressful situation because, in the middle of the night that was freezing outside, we could not enter the property, anyone answered the phone, and after a while, they answered my message saying "Sorry we are outside our business hour".... WHAT? I was freezing outside in the middle of the night, with no place to go to sleep, and you are outside business hour?? What a service support for your guest.... After a while, another message comes, saying to try the second locker using another password they sent, and guess what? It worked! This was a terrible experience!!!
One thing the bothered me again is that the toilet paper. When we arrive at the room, the toilet paper was less than half full, but it was in the middle of the night and we just wanna sleep. The next day we travelled to the city and just came back in the night, we tried to find another toilet paper inside the room and also in the kitchen, but there was no other! I had to ask the other guests for toilet paper...
It's very noisy, you can hear everything that happens outside the door room, from the side and also from the top, you can hear when someone uses the stairs... There was no extra blanket and also no extra pillows. The pillows are too thin also.
The property is nice to stay for a couple of nights, the shower works very well, the heating and also the wifi.