Hi,
my name is Viktoriia Ubushieva.
I have initially paid for the period of stay from 13th till 31 March 22. However, in fact could only stay from 13th till 20th of March 22 (if I remember correctly, it was the Room #201)
Before I checked in I called to the hotel and clarified what can be done and I was told that the voucher can be issued for the rest of the period which will be valid for 1 year.
The problem is that on the date of my check out i.e. 20th of March I asked about the promised voucher at the reception and I was told that it will be e-mailed to me and it was not.
I came to the hotel on 26th of March asking again for the voucher for the rest of the days and also for the invoice for the period of my factual stay. I was told by the lady at the reception (same lady that was there when I checked out on 20th of March) that she will discuss with her manager and invoice will be e-mailed to me, however she is not sure about the voucher. There was no feedback.
I called to the hotel on Monday 28th and also yesterday on 30th of March again same lady picked up the phone and she said that her manager will call me.
I called today on 31st of March and received a new information from the same lady that they did not think that I checked out because of there was “Do not disturb” on the door of my room. Common. This is crazy. I would never believe in this. I gave my keys to her on 20th of March at the reception and asked to check me out and also I asked for the voucher. And I was told that it will be e-mailed to me. It is not my problem that she did not care much about my situation with the promised voucher and moreover even forgot to check me out. She simply took the keys and said it will be e-mailed to me. Nothing more.
I am really disappointed that I have to spend time on this given that everything was agreed even before my check in.
Could this be please escalated to the management of the hotel.
Thank you
Best regards,
Victoria