Flavio made the whole process very easy and let us drop our luggage earlier than our check in time which was a godsend. He was very communicative. However, the flat itself is not a luxury flat by any standards. It is very basic to say the least. The apartment didnt feel very clean and the towels were not nice. I didnt know whether I felt cleaner before or after my shower. I certainly would not have wanted to eat there. There were 4 of us but only 2 mugs and no glasses. We did have a fabulous weekend with lots of laughs and the apartment did not affect that.