From the beginning, before we even decided to rent her flat, Phyllis was a great communicator.

The location to both the Embankment and Charing Cross underground stops was excellent, and being able to see nearly all of London's attractions by foot was unbeatable.

She provided coffee, tea, bread, cereal, milk, preserves and fruit were nice to have.

The linens were clean and overall the flat was clean, but the shower in the 2nd bathroom was not, and we noticed silverfish in both bathrooms.

The front door lock was very secure, but the porch lock was a little flimsy.

There was no noise from within the building, but the sounds from the Sherlock Holmes pub immediately below the porch were quite loud. The pub apparently closes at 22:00 on weekdays but stayed later on Friday night. This did not bother us a lot, but for some who retire early it could be a problem.

The flat is on the 3rd floor (for Americans, this is the 4th floor), and the lift malfunctioned the first full day we were there. Good for getting steps in, but if you were not physically able to navigate steps, this would have been a problem. (Note: This is just an observance and it was certainly not the responsibility of Phyllis to keep the flat working.)

The sofa is not a pull out hide-a-bed, and was not very comfortable, nor was it private.

Overall the value of this would have been fine if it was for a party of two, but the extra cost for the uncomfortable accommodations for the other two guests did not make this a good value. We would return if it was just a party of two, but would not recommend it for a party of four.