Our room, the bathroom and the kitchen were cleaner and nicer than any hotel I've ever stayed in. Check-In was the easiest thing ever and there wasn't even another person involved. The House is located conveniently close to a metro station and even closer to a bus stop.
Ben has been extremely nice. When we couldn't get our keys to work, he offered to come and help us immediately (lucky we ended up doing it ourselves).
Unfortunately our window was stuck and therefore open our entire 3-day-stay. We texted Ben and he told us he'd check on it, but nothing happened. I think he just kind of forgot about it, which is understandable when hosting multiple people at the same time. Someone working at the house (super nice woman) gave us a portable heater (because our heater was broken as well). So really not the best situation, but considering everything else we didn't mind at all.
Lovely room, lovely stay!