Booking was done basis Host Rowena agreeing to a late check out at 1700 hrs. Less than 24 hours prior checking in, Rowena advised she had another guest and finally agreed to a check out at 1400 hrs . Cleaning lady arrived well before 1400 hrs. This resulted us spending 6 hours at airport before taking a long international flight.

There is no instruction notes for the flat, be careful you can get locked in the bathroom as the locking knob is very hard while unlocking.

Do not cook any food, as even heating precooked food can lead to a claim for cleaning the flat for food smell. Don,t sit on the sofa as it would get dirty and will require to pay for cleaning it.

We have been asked to pay extra for our daughter who is studying in London and stayed over with us. Our mistake we took verbal consent over phone and did not send out an email through Airbnb messaging advising about her stay which is free basis listing details for the flat for extra guest.

It is luck we were able to get the heating & hot water started for the flat, there was no response from the host to our request for instruction. Last week of October is quite cold.

Overall the experience was poor, and now on reaching home writing emails to the resolution centre.

B/rgds
Manoj Gandhi