We moved to the UK from the US and chose this place to stay for 1 month while we find permanent housing in the UK. We paid £20 to check in early , when it was time to check in there were no keys in the lockbox so we had to message the host to direct us to another box. We also did not get a fob that was needed to access the building and had to use one of the fobs in another box. When we were able to access the flat, we noticed the fridge was not cleaned out from the previous guest and it was turned off and had mold in it. It took 2 days for someone to come and clean out. We also did not have any hot water durning our stay and reached out to the host and no one came to check it. We ended up canceling the rest of our stay since we thankfully found permanent housing. At first the Horst declined our modification to cancel because they said they had a “strict no cancellation rule” but it did not say that in the booking. We sent the host a screenshot of the policy stating that we get 50% of the remaining days back .We spoke with Airbnb support about what we experienced and the host told Airbnb that they had fixed the hot water- but it was never fixed . We had cold water for 10 days straight. It was really unfortunate. We were able to get our partial refund and since the host did not agree to giving compensation for not having hot water , Airbnb support gave us compensation instead. The flat was nice and it had suitable storage , washer, and cooking utensils. If it wasn’t for the poor communication with the host (also took very long for host to respond to questions )and lack of maintenance then it would of been a really great stay. It was also very pricey to say in the flat , but given the area it seems justifiable.