May was very good at communicating quickly and gave us a flexible check-in time which was greatly appreciated. The location is great, a quick walk from Victoria Station. The bed was clean, big, and very comfortable.
However, this did have more of a hostel feel. A lot of people in and out-from other guests and workers on the house (May did warn in advance about the workers), and there is a young child in the house that could be loud but it was quiet by around 8 or 9. There were some cleanliness issues as the carpets didn't seem to have been vacuumed recently and the bathroom had a good amount of grime/ hair.
Overall, it is a place with a good location to sleep and shower, but don't expect it to feel like a hotel.