Santiago's place is extremely comfortable, one of those places you walk away from and say 'I could happily live there'. The neighbourhood is great and has everything you could want. Shops round the corner and the tube a few minute walk away. Shepherds bush a little further but easily walkable, making it really convenient to get to London city or out to the airport.
Plenty of facilities, great kitchen cook top and nice bathroom. The flat layout is excellent and felt premium.
The cupboard doors were missing on the refrigerator (non-issue) and the dishwasher (meant it was harder to load than it should have been), but these are minor quibbles.
Santiago let us stay an extra couple of hours past check out, which was great as my partner had a flu and needed some rest.
The only real negative was check in- we weren't given an actual address, house name or flat number which meant a phone call late at night.
Additionally the heating wasn't on when we arrived, and there were no instructions on how to turn it on. Again another phone call sorted it quickly but these are easy things to avoid.
I would happily stay here again.