I was unable to check in when I arrived to the key pick up point after traveling for 10hrs. I was supposed to receive a code in order to retrieve the key, but did not. I reached out the host by phone, Airbnb messenger and WhatsApp, to no avail. I contacted Airbnb and they were unable to reach Karen, the host ad well.
It was a very horrible experience for myself and elderly family members (Grandmother 72, Aunt 54, uncle 56)as we stood outside of the pick up spot for over 3 hours with no where to go.
AirBnB did give me a full refund (which will take 5-15 days to appear on my account) and I had to find other accommodations on my own. I finally found a hotel and had to pay an additional £2500 for unexpected accommodations which was not in my budget.
I am very unhappy with this experience and this altered me ever wanting to book an AirBnB when traveling abroad.