We enjoyed our stay. We appreciated ample closet space and personal shelf in fridge. Kitchen had everything we needed. Nice and quiet. door. The place was kept clean and it was nice to be able to hang our laundry in the kitchen window. The listing might want to make clear it is on the 3rd floor. I never knew how to find Martha, but never needed her either, and Andrew was always accessible by e-mail. All in all a very satisfactory experience. It made London affordable for us.