The biggest problem for me was the way Millie communicates. She’s not a welcoming or accommodating host and I wouldn’t want to stay at her place again because her whole approach really put a negative spin on what could have been a decent stay.
Millie was not accommodating with check in times, giving us very little flexibility or consideration for the fact that we were travelling to her by car from another city. She gave us a rigid check-in time of 20:00 on the day of our arrival, and said that it was the only time she was able to do. We are working people and we had to travel after we finished work, so making that precise time was difficult for us. Despite showing annoyance that we were delayed by 30 minutes, of which she was made aware 1 hour before our arrival time, and which was out of our control, the person who was meant to be checking us in was not even there when we arrived and we waited for at least a further 15 minutes in the cold outside the gates before someone came.
The flat itself is very basic and just about bearable for a 2 night stay. I don’t recommend it for long-term stays because the interior is depressing, the furniture and facilities are old, and the beds and shower are uncomfortable. The mattress is too soft and my partner had a pain in his back and neck after just one night of sleeping on it.
The check out procedure was equally complicated for no reason. Where a simple key safe would have done the trick, Millie requires you to go in and out of the building, locking and unlocking various doors, which was extremely confusing. There was no written instructions about all the various gates and doors that needed to be locked, yet Millie wanted everything to be exact. We did our best to leave everything exactly as she wanted, yet still, she wrote to me over 1 week later that she was not happy with the way we’ve checked out.
Overall, I don’t recommend this place or the experience. I think there are other places which are much better value in this location.
If I had to say anything good at all, it would be that this place is close enough to Tower Bridge to be considered good location. But again, there are plenty of other places in a similarly central location in London, so it’s just not worth the trouble.