Everything about our experience was great. We didn’t meet Janet but she was very responsive and communicative. Check in and out was very simple. The apartment was clean, complimentary coffee and chocolates. The apartment is fully equipped. The location was perfect, very close to the tube and in a really cool little area. Lots of restaurants and places to eat, very artsy. As in other reviews, it’s on the 5th floor and no lift - it wasn’t a problem for us because we had small luggage and were prepared for it. Felt very safe. There were 2 of us and we are taller and larger people so we were glad to have a bed of our own (a double and a single) - There was also a pull out twin sofa. Heating is on a remote timer so if you visit in winter and find it cool, Janet is happy to adjust temperature remotely, just message her.