Good communication on the app however the woman looking after reception moaned at us a few times for things we couldn’t help for example we asked for fresh towels as the radiator wasn’t working so we had no where to dry our towels and didn’t want to use wet ones and we’re not provided with a washing machine so we were just expected to use dirty towels, she also moaned at us for using the air con machine when no one told us we wasn’t allowed in the first place and also the room was really hot and stuffy and we wasn’t provided with a fan so the air con was the only thing we could use she made our stay very unwelcoming