Carmen's descriptions were part of the reason I chose to stay at her place. Besides the appeal at the type of accommodations she was offering, the nuances in her writing suggested to me that these were honest and detail-oriented people. Indeed they are honest, perceptively accommodating, and friendly people to boot! My husband and I had a lovely stay in London, thanks in part to our eager hosts. Everything is very clean and inviting. The bed is wonderfully comfortable. And the offerings at breakfast in the living space are delightful. Carmen and Volker are comfortable to be around. They will sit and chat with you, and help you figure your way in London, or they will give you your space and privacy. ... This was our airbnb trial and in certain ways, it beats the hotel experience. Now we feel like we have friends in London. :-)