We had paid for a 2 bedroom 2 bathroom apartment in Camden town we were bringing our parents to London for a few days so there was 4 of us so we were excited to have 2 bathrooms. We requested a bag drop off and they said we would be able to drop our bags off in the apartment anytime after 11 am and as we had come from the USA we had a lot of suitcases. we arrived and it took multiple tries to get the lockbox open and when we did the key was not in there. i messaged capital residencies and they got in touch with the house keeper. The house keeper told us we could not leave the bags in the apartment although it was extremally difficult to communicate with her as she barely spoke any English. She then took us to the cleaning closet to drop our bags. we came back a little after 3pm and the apartment was not finished being cleaned. Once in the apartment everything looked good until further inspection . The shower in the master bathroom was unusable the doors were broken at the bottom and would not close. The shower sprayer was broken at the end of the hose near the handle and when we did turn on the shower water sprayed everywhere and out of the shower doors all over the floor. The tile in the master shower was cracked and the floor tiles were buckled and the door would get stuck on them halfway close we had to push really hard to close and open the door. The master sink faucet was also broken and moved around. the bottom drawer in the freezer was cracked and broken and the light bulb in one of the lamps in the master bedroom was missing. After entering in the door code at the door to the building every time we came in one day we noticed someone just opened the door and walked in. The front door to the building was never locked and we asked someone in the building how long it had been unlocked they said a long time. the day before we left there was a person in the stairwell for hours smoking drugs. Also the door to our apartment looked like someone had jammed something in it and forced it open it was broken and the locking mechanism was loose we felt very un safe. We emailed capital residences about the issues not straight away as we were out and about a lot but once we messaged them they said they would rectify them as quickly as possible which they did not. We paid for a 2 bathroom so everyone could have their own space and unfortunately we were only able to use one bathroom which was extremely inconvenient. We were very disappointed with the apartment and the companies response or lack of we would not recommend staying here and we will not stay there again.