Communications and key access were simple and well done before our visit. A minor detail we had not considered nor asked about was the many steps up to the apartment with our (heavier than usual) luggage. We did OK -- just had to thump up step by step for older folks, one of whom aggravated a bad back in the process. One of us simply carried the bags up one at a time the 2 stories. It was not a big issue, but perhaps worth mentioning in describing the location for future clients.