Lana is very friendly and communicates promptly to all correspondence. I had no problems sourcing key for access. Apartment is newly renovated, comfortable, practical and appealing. Kitchen is great and well stocked with All you need. Living area is nice and open and nicely decorated. Bed is very comfortable and bathroom is very practical. I would highly recommend Lana as she has been great to deal with and would also recommend the apartment. Only a 5 minute walk to the tube or you can catch the bus from the stop just 50 metres away.