The flat was nice and clean, well supplied. The room was of a good size for two with our backpacks unpacked. The location was great as it is located 5 minutes from Waterloo Station and less than 10 from the London Eye and Westminster Bridge. The cost for 2 people staying in the heart of London was great value for the money. While I didn't meet Donovan, he seemed very accommodating. We had a change of agreed arrival time due to our car rental return and wanted to check in 5 hours early; he was able to accommodate us which was great.