Olivier was extremely responsive to all communication before, during, and after our stay and provided detailed instructions for how to reach the flat. The flat itself is beautiful, clean, comfortable and extremely well located. It is just as described and fully equipped. Check-in and check-out were flexible and seamless. I couldn't have found a better place for my family to stay while visiting London and Olivier is an ideal host. I highly recommend this flat to anyone looking to stay in London!