my keycard stopped working at 1am they offered to change my room but i refused as i needed to access all my belongings which was locked in my initial allocated room. After waiting more than an hour in the reception at 12am with my food getting cold the employee finally managed to change the battery of my door lock. However he did not have the right training for this hence why he did not know what to do and he had to call the manager over the phone asking for help which resulted in me waiting in the reception over an hour passed 12am. All in all eventually the employee managed to change the battery of the lock and let me back in. The room itself was perfect however the service that was provided was not it. Should have had maintenance on standby for situations like this, or give the employee correct training.