my booking was cancelled by Suraj at the very last minute on the same day i suppose to check in (at 1 am local time I received message from Suraj). for the record, i booked his apartment 3 months ago, I thought i have secured a good accommodation. who knows, i suddenly became the victim.
I contacted Airbnb, they are not helpful either. they said they have refunded the money to me, which i have to wait for a few weeks and they gave me a voucher that worth only RM108 (USD24.49) as compensation. According to the Airbnb policy, if the host cancel the guest at last minute, the host will be charged USD$100. so, for this case, Airbnb had made USD75.51 !
the reason why i booked so many months ahead is to secure a good deal. now, suddenly i need to find another accommodation that fit my budget, its impossible especially during summer time in London, how would I be able to get a same deal at the same location? Airbnb was so "kind" proposed me to stay far far away. which is very inconvenient.
i am very disappointed they way Airbnb handle this case.
if as a guest, we cancel the booking, we will be charged full and no way we get any refund. but now, when the host cancel my booking, they take no responsibility for my lost. this is very unfair. it really ruin my holiday!
Going forward, i will not recommend airbnb to my family and friends.