We arrived at 3pm and the room supposed to be ready, but it wasn't done yet. We tried to communicate with the owner for a while for understanding how long it would have taken. We tried to call him, text and didn't get any answer even on the airbnb chat. The cleaner showed up at 3.45pm ringing the bell and saying "open the fucking door". Was impossible to conversate with the her because she doesn't speak a word in english and she was very rude. We left because the situation was creepy. We supposed to enjoy our stay in London but the welcoming wasn't friendly. We needed to find another accommodation.