We had a really good time at Matthews flat. No problems at all with our communication in advance or the checking in. The flat was very well equipped and clean. The bathroom was modern and the towels nice and fluffy. We did a bit of cooking at home and it was easy to work in the kitchen. We appreciated that Matthew and Karyny had put some milk, eggs, juice, jam and bread in the fridge for us on our arrival. There is a local Sainsbury just across the piazza so it is easy to pop down or shop for food on your way home.
Access to the gym is included when you rent the flat. We went there twice in the mornings and thought it was a good bonus.
The flat is very close to the railway but we can't say that we were disturbed by the trains. A bit hot in the bedroom because of the big windows but Matthew had a large fan there that solved that problem.
The communications to and from the flat are good. Very easy to get there from Heathrow! We often took the bus from New Road to Kew or Richmond or the train from South Ealing into Paddington.
We can recommend hiring bikes at the station in Richmond. You can either cycle in Richmond Park or along the tow paths from Rickhond to Hampton Court. Kew Gardens is worth a visit too. Don't miss the Hive or the treetop walkways! We also spent an evening at the local culture center Watermans just down the road. There is a theatre and a cinema and an indian restaurant there. Nice atmosphere.
Matthew's flat is a very comfortable base for discovering the western parts of London along the Thames.