Upon arrival, we noticed that there was an abundance of hair on the floor and dirt around the balcony. As the host was unable to make the check in (we were advised on the day of the trip), the neighbour had apparently cleaned the flat prior to our arrival - which clearly wasn't to the standard we expected. We decided to contact the host to advise of the issue, whilst remaining cooperative and polite. In response to our communication, the host advised she would chase this up with the neighbour who checked us in. A few moments later the neighbour (who was rather hostile) knocked and agreed that hair and dirt was all over the floor and advised she would clean it. As far as we were concerned, this was the end of the issue however the host strangely felt our issues were due to the fact we were “foreign travellers”. We found this comment rather insulting, as both my partner and I are British Residents and feel most cultures would class strangers' hair and dirt on the floor of paid rented accommodation as unacceptable. The host also requested photos and we cooperated. The host questioned our issues, advised the hair was in fact the carpet and we had wasted her and the neighbours time – even though the neighbour agreed it was still dirty. This was upsetting and ruined our trip as we didn’t feel comfortable in the property and needed to contact Air BnB to seek clarity and for support. We had been completely cooperative with the host even though she failed to meet the agreed check in date last minute. Whilst the accommodation was as described - except for the cleanliness, the host wasn't even slightly hospitable and would avoid this host as she clearly doesn't have the communication skills or the understanding to host guests. Worst Airbnb experience ever!