The staff were generally really really helpful. The bed was very comfortable and the location was amazing. Next to Paddington station (and a construction site?). But the hotel was calm and quiet).
The room was not as advertised. There was barely space to walk around the bed and no space to open luggage (aside from on the bed). It is an old building so each room is very different in size and aspect. You can get lucky with the room - sadly we were not.
There is one, slow lift servicing the whole hotel (and staff) so it can be a long wait to get from the room to reception at busy times.
The location is just awesome - next to station (many overland and underground lines). Walk to Hyde park and lots of other central locations.
For a short break this would be perfect - for a longer break it needed to bed the hotel room in the photo (and not the one we were in).