The location of this apartment was a great base for my family’s stay in London. We were a family of 5, and the place was spacious and on a quite dead end that offered a haven a bit sheltered from the hustle and bustle of the city. The Underground is within easy walking distance, and it’s a nice walk to Hyde Park. Our main problem was that the listing clearly included a clothes dryer among the amenities and there was none. Not even a place where there once was one. Not even a rack where you could hang clothes laundered in the laundry machine. We specifically chose a place where we could easily do laundry so we could pack less, so this was a big disappointment. Unfortunately, my communications with Maya about this were difficult with responses and possible solutions slow in coming. No explanation was offered for the misleading listing, and we were not offered any compensation. On our last evening before moving on to our next destination, I had no choice but to put out all the family’s wet clothes on every available surface and hope they would get dry enough to pack. Late that night Maya sent a message that someone would come by at 8 to collect the wet clothes and get them dried. He came after 9 saying he had just heard. We still had to check out by 11. When we first arrived we had some trouble with the touchpads to open the locks. We texted both Maya through the app and in response to the text we had received directly from management. We did eventually receive a helpful response from Maya but only after standing on the sidewalk for awhile until we got it to work. Never received any responses from the management text number. Suffice it to say that it doesn’t seem like the management’s communications amongst themselves or with guests are so great. The beds were comfortable but the dining table is wedged into an alcove that basically made it difficult if not impossible for the five of us to sit down together. If you are hoping to cook and eat meals together with your party, I would say this place would not be great for that. The second bathroom has a shower with no enclosure or curtain which is pretty much impossible to use without getting the whole bathroom wet. No squeegee is provided to make that more manageable. The place has clearly been used exclusively as an Airbnb for awhile and is looking tired with carpets worn and walls scuffed up and not much of an effort to make it feel cozy or inviting. There is no list of helpful recommendations for nice spots right near the flat or grocery stores, etc., just a fairly generic list of spots in London. Of course London is expensive, and staying in Central London comes at a price, but given all the positive reviews for this place and the fact that we...