This is the worst airbnb we have ever done.
We stayed at Grace's for 4 days and 3 nights for the new year in London and this was our worst airbnb experience. We were not warned that the apartment was actually the ground floor of a house where they lived.
A lot of dust in the apartment, bathroom not clean ( while Grace ask 30 ‎£ for cleaning ) and there is rust. There is mold and dust in the bedroom. The girls who slept in the living room bed had red blotch and stings on her body.
The kitchen was really clean but there was no ventilation and the door and windows were locked (it was missing a strainer).
The presentation of the apartment is called "spacious family home" but the rental is not at all spacious, 35 m2 for 5 or 6 people is not spacious. This is not an apartment but the ground floor of a house. And you hear EVERYTHING, even the owners who move full of furniture at 8:30 am during the holidays in a totally disrespectful way. And who allows you to ask (oblige) to take out the trash immediately at 9:30 pm (refusing that you do it later, while we were eating) and while they do at 11:30 pm and making so much noise that wakes us .
I asked Grace if it was possible to arrive at 3 pm because one of my friend was very sick(3 pm was the first hour proposed by Grace, we had wished to change for 8pm to enjoy our first day a maximum and she said yes) however it was no longer possible because she had canceled her appointment at 8 o'clock. The first bad surprise when we arrived at the apartment around 7:15pm we realize that Grace was at home in her pajamas WHILE we had arrived in London at 4am and that due to the illness of our friend we were on the way to her apartment as early as 1pm and she let us wait for 7 HOURS, she did not greet us she just sent her son to give us the keys and leave (he stayed 20 seconds) without checking our identities or anything.
Mistake I had booked 3 nights for 5 people per night while we were finally 6 the first night, 5 the second and 3 last. I had totally forgotten this change and I got bored about that and I was sorry when I realized that I had not said that to Grace. However I did think that would change anything knowing that the total number of people being identical and that there were "6 beds" in the apartment.
Grace first pretended that she understood and was just going to warn of the change, however she was quick to ask for extra money for the three nights when there was only one person in the room. more for the first night. What she knew and that in addition there were less people last. (It was then 9:30 pm and we had not slept for 36 hours instead of waiting the next day). We obviously paid the supplement for the first night without receiving anything in return for the last, we never saw Grace from the stay, just during these 2 minutes when she understood that she could ask us for more money . (She also wanted us to pay extra for towels while this is a service included in the apartment).
Knowing that after verification it was mentioned in the announcement that we could pay 10 extra pounds for one more guest and we having pay 30 euros.

The location corresponding to what is in the ad, I think the people interested have like me a small budget. It is more interesting finally to take closer because the price of transport is doubled in zone 6. You are 30 minutes from the first train. (15 minutes on foot + 15 minutes by bus)
Ok the price of the rental is not expensive due to its location but that's not why the rest of the service must be catastrophic. Location-price ratio good, the rest to be reviewed.
We were a group of 6 girls only 21 years old, my 5 girlfriends came to spend the new year here to see me as I moved there 2 months, if we had more money and time we do not would never have stayed in this airbnb.
For the price of the rental we would never criticize, we never did it because we knew that for the price it can not be perfect but usually the host is unbelievable, true, attentive, respectful, flexible, welcoming etc.
Grace seemed to be accommodating when we changed the time of arrival to finally make worse.
Finally, the day before we left I asked if it was ok that we were leaving around 1pm and she answered yes. The next day at 1pm exactly she sent me messages to tell us to leave, that the time required is 1pm etc. while we were finishing cleaning. We left 20 minutes later because the wardrobe door fell on my friend while we had not even used it (leaving her a lump)
I thank the airbnb team who listened to us and did the best.
There are several comments like ours, you should try to be better.