The unit is wonderful, in a great location near Hyde Park, with lots of comforts inside. It was a very high-touch experience with the host who made us feel cared for and welcome. I would definitely stay here again. We did have issue with our daughter accidentally locking herself in a bedroom. Each room had a unique key and lock and the keys were all left in the locks when we arrived. The host fixed the situation to our satisfaction and I think they fixed it for future guests as well. It was an accident and I was happy with how the host responded. London is great, thank you for the visit!