I had a wonderful experience staying here for 2 nights. The room is very clean and has a well-decorated bathroom and (I think )quiet at night. It is also a convenient place which is just 1-or-2-minute walk to Leicester Square. Restaurants, Theatres and Cinemas are around. Also, public transport like the Leicester Square Station is also very close. Check in and check out are really quick. I didn't meet the owners but Helen replied me very quickly and Gave me clear instructions.