Tough to review the apartment we rented because we were never allowed into it. The host( which is really a Residential Management company called Residential Land that employs Stephanie) informed us shortly by e-mail (few hours) before a late night check in that their was a leak in our apartment. This turned out to be one big lie they perpetuated for several days to both Airbnb and I. I confirmed it was a lie that night, by buzzing the intercom and speaking directly to the nice family from India that rented the same flat for a month. We got moved over to another flat down and across the street late night. We quickly discover that this apartment was located right on the tracks of a major London Tube station. Loud trains roaring by every a few minutes and I wish I could upload a photo of the 10 feet between apartment windows and bedroom windows. Impossible to sleep there even with earplugs. Not ideal for my child with Autism adverse to loud noises and stimuli. The management company Residential Land did not care and threw a measly $300 dollars credit at us through Airbnb, and proceeded to ignore us. Summer time in London without reservations elsewhere puts you in a terrible bad position.
Residential Land manages all the apartments in this area of Ravenscourt metro under the Hamlet Gardens name, and are nothing but a bunch of liars and crooks. They will surely take an AIRBNB rental if they can not lease a flat or get a long term rental. The minute they get a better deal there is no doubt they will kick you to the curb as well. Beware of renting anything in Hamlet Gardens. I hope Airbnb takes some action here and at least publishes this accurate review. Stick with Super Hosts who care about their property and customers!!!