Only stayed one night although we booked for a month, the place was not up to the standard as we expected.
We are very clean people who take care of any place we go to and Simone’s place was the worse place we went to on Airbnb. There was too many stairs for me to climb since I’m pregnant and the kitchen and bathroom was absolutely filthy. The photos advertised was not the same once we got to the place. We kindly asked for a refund and the host declined even though we had photos and evidence to show he did not clean the place well. It was not good enough to a standard . He held onto the policy rules for dear life to justify why he could collect our money .
My mistake was not reporting the unclean flat within 24/hours as my partner advised. I only reported the stairs and did not report the filthy flat because I thought Simone was pleasant enough to reimburse us if we left.
We did not know all the policy rules as we are new to Airbnb. But Unfortunately I was very wrong about Simone being considerate when he had the opportunity to be considerate.
Even Airbnb tried to ask Simone to have discretion and just refund us for the nights we did not stay with him and charge for the one night we stayed only. But simone declined......
Airbnb did say this below....
Airbnb Support 05:19
Any refunds at this point is at your host's discretion. I have requested and have sought his consideration to refund you the entire amount minus the two (2) nights. I hope and pray that he heeds to our request and that he set aside his cancellation policy.
There's a couple of ways a refund can be processed, and as long as I am working on this matter, I will carry out the refund process on my end.
With the intervention of Airbnb we received a small compensation from them and not Simone.
Even though we were not entitled to a refund because of the policy, Airbnb tried to get Simone to consider but he didn’t.
There is too many greedy host’s on Airbnb who only care about collecting your money rather then providing a service and maintaining an excellent reputation. I am done with Airbnb’s policy that seems to protect the host who is not even the one forking out money for these accommodations.
I felt reluctant to part my hard earned money after that ordeal....
I just want to thank the staff at Airbnb that tried very hard to reason with Simone and managed to give us something back themselves.
Thanks to manager Micheal and another female manager.