Kate was very solicitous! I booked the room for a relative who had arrived in London on the same day. Kate responded very quickly and arranged a check-in later on in the day. Throughout the stay, Kate kept in contact and was very helpful!
The area is great, and it has very easy and quick connections to central London (2 stops from London Bridge). I'd definitely recommend for people wanting to be in a tranquil place close to the city centre.