The apartment is very nice and as shown in the photos. It is spacious with a large pretty terrace, which we didn't use as it was raining when we might have sat out. The apartment is so convenient for Pimlico tube. The best thing though for me was the lovely soft pillows and the very comfortable firm bed, rarely does an apartment or a hotel get the sleeping arrangements so right. We didn't meet Rich, but the building's friendly concierge gave us the key and showed us round the apartment. Rich was prompt in answering any queries. The only downside for me was the road noise as the bedrooms overlook Vauxhall Bridge Road. The flat is on the 5th floor so the noise is somewhat reduced but still very noticeable at 6am. The main bedroom has aircon so you won't need to open the windows but the second bedroom doesn't. I didn't lose sleep because of this though because I was so tired and the bed was so comfortable. On our visit, we couldn't get the sound on the main TV to work but as there was a second TV we weren't really bothered. Other than the noise, I'd thoroughly recommend the apartment.