The communication was great and even though our flight was delayed and we got there much later than expected, Sarah was always there to help.
However, the room was not very clean and the bed is a sofa-bed which was quite uncomfortable. The restroom upstairs had no light and it was not very clean. The bathroom was extremely dirty and messy, which made it very unpleasant. They have cats and a dog which means there is hair everywhere.
Unfortunately, it was not what we expected and we would not recommend it. We just booked for one night, we could have not stayed longer than that.