Rich and Caroline were amazing hosts. We are not big travelers and get a bit uneasy being in a new city/country, but our stay at their family home gave us a safe and comfortable place to return to every night. They provided us with a comfortable room, our own bathroom and a separate study which was great for some late night reading. They also provided us with a mini fridge, kettle and all the fixings to make tea and coffee. They were perfectly happy to share their kitchen with us which enabled us to save money and health by cooking our own food rather than eating out every night. Rich was really helpful by giving us good advice on places to see and how best to get there. Caroline always made sure we had what we needed and was really fun to talk to about local goings on. Their house is a great example of those cute English homes in the snow globes. They are perfectly located near a transit station, which makes traveling London a cake walk. All in all I highly recommend this air B&B if being comfortable and happy are things you look for when traveling.