Chereyl and her team were great hosts. Great communication before and upon our arrival at LHR, accommodated early check-in and even we found an electric adopter at house. The location was great, literally around the corner from Harrods and Boots, very convenient for everything. However, this house is 4 story house without an elevator and the main bedroom was on the top floor. My partner has a bad leg so didn’t bother climbing up to the 4th and took a smaller bedroom on the 3rd floor. We had separate bedrooms for the first time, but the updated house was fully functional and great.