The booking was handled professionally. Some minor flaws - we had no instructions how to open the main entrance, we received a wrong key that we had to return - could have been honest mistakes, and the fact that we didn't really feel comfortable with the accommodation could be a matter of wrong expectations. But what made our stay really uncomfortable was that the heating was way up (in June) and impossible to turn down - and when we reported the problem we were told it was going to get fixed within the day, which it didn't, so we had to sleep in a room that felt like a sauna, and our final messages concerning that didn't even get answered. A friendly 'Sorry' in the end would probably have made us feel a lot better about that overall unpleasant stay.