Felix is a kind hearted person that would do something for you if you are in need or urgency required. I was un able to find the place and Felix came to fetch as i request him so. It was rainy night and snow, my friend and I were tire of a long journey from Malaysia, we reached Heathrow late at 9pm and it was 11pm I called felix to ask for his kind help. He turned -up and help me carry my luggage to his place. The day we want to check-out, he helped us too by allowing us to check-out late. Kind hearted and understanding host, is Felix.