David’s support team are A star. Always responsive and helpful. They even followed up to check if I had bought the hairdryer I requested for so that they can reimburse me; since they did not have a hairdryer when they had advised there will be one.
However the place needs to be better maintained. The sink & cups HL had brown stains. Kitchen cupboard doors were slightly unhinged. Towels and bed linen were not neatly placed in the cupboards so we were not sure if those were cleaned ones.
Due to the train strikes it was very inconvenient to get to central London. Sō location was not ideal during our stay there. We had to take bus, train & sometimes Uber to go to and fro.