Gary and his business partner Ian were very welcoming, even had hot tea for us upon on arrival. Gary assisted in making arrangements for a car from the airport. The apartment was wonderful, well appointed and in a great location, 12 min. walk to train station, bus stop right outside our door. Train ride to London center approx. 15 min. We felt very safe walking in he neighborhood, even at night. Grocery store on our way from train, so we were able to pickup breakfast items. We loved being in a non commercial environment we felt as is we were really living in London.