While I only met Elsa while I was there, she was a lovely woman and was very accommodating with regards to check in times. The room had good lighting and great space. The bed was also huge, which was a plus in my opinion.
The backyard patio was a great place to relax and have a snack as well.
One of the best features about this place was the location. It is only a 20-25 minute walk to Westfield mall and Stratford station, and only a 6 minute walk to Maryland station. It made getting around London incredibly easy, and was great for anyone who needed to get some shopping done.