We had a lovely stay at this home. It was the perfect size for our little family of four. The house was spotless, beds were comfy (including the pull-out) and the kitchen and bathrooms were well stocked for our short stay. The location is fabulous (if you are staying in Richmond). It is a short walk to the Kew Station, there is a Marks and Boots just 4 mins from the house if you forget a few travel essentials and need some groceries etc. We loved the beautiful little sitting area outside (all the flowers were blooming and it was a perfect spot to sit and plan out the day). The home was right across the street from some very pretty manicured gardens and a gorgeous walk along the river (highly recommend if the weather corporates). Lots of great restaurants close by as well. We ate at the Bell & Crown by the river (on Paloma's recommendation) and it hit the spot. The parking was a wee bit tricky - since the house is on a busy street and reversing out into traffic was a little stressful - but we managed fine. But the best thing about this rental was Paloma and the 5star service that she provided from start to finish. She was responsive to my many questions, always available, proactive in reaching out about check-in, directions, etc, and just so lovely to work with. The peace of mind provided by her communication and access really make this a 5-star experience. Highly recommend!