Having originally booked one property, I received a call around 40
Minutes before I was due to arrive saying that I couldn’t stay in that property and that they were “upgrading” my stay. I had a further 20 minutes to travel to get to the property. I was sent over details of where to park my car and was told on the phone that the parking space was exclusively for me. On arrival there was no entrance to the gravelled driveway apart from an extremely narrow walkway. I attempted to get to the space but due to the poor access my car was damaged.
When I eventually managed to secure my car I made my way into the property. The entrance porch was filthy and very unwelcoming. Immediately I felt unsafe in this current Pandemic situation. I made my way up to the top floor to the room and this was no different to the hallway. It was dirty with scuff marks up the walls and doors and dirty fingerprint marks on the chair. I went into the bathroom and again not great at all. Marks On The sink and on the floor and when I lifted the toilet seat it wasn’t even secure and came off in my hand.
Given the current situation we are in with a pandemic there was absolutely no way I could have stayed there. Just to add that this was absolutely not an “upgrade” the only difference was a TV. At extremely short notice I had to find myself alternative accommodation at extra cost to myself. I will add that I filed a complaint with the owner and was told that my stay was non refundable, so had no alternative but to lodge this complaint with Airbnb. Once the owner was aware of this I received an email confirming a refund. Admittedly the price was very reasonable although I managed to secure a stay for two nights at a four star hotel for the same price and the difference in cleanliness and amenities was huge.