We could not have felt more welcome. Communication was great, clear, cheerful. Karmen kept us well-fed for our long days exploring London and the proximity to the tube made it easy. The space itself is as described and pictured. Very tall or large people may have trouble with the size of the bathroom and shower but it was fine for us. Nice and quiet space to come back to at the end of the day, and Karmen went above and beyond to make sure we had everything we needed!