We just recently stayed here and the extra touches made a difference. We arrived and was greeted by someone to let us in and give us the keys. I think one change would be to make sure this person knows the basic questions upon arrival - where is the nearest grocery store, how do you work the washer, etc. Our guy didn't know all of that but we managed to figure it out.
Upon arrival we were greeted with flowers, milk and scones which was a SUPER nice touch. Having just traveled all day with small kids having milk ready to give them was a nice touch. We stayed a few other places along the way and none of them had that and def. made us feel more at home.
Unit is exactly as described. Close to everything, very updated apartment. If it had a dishwasher it would have been amazing.