A nightmare !!!!!!! I had a trip with my wife and my 6 Months old baby for a nice long weekend in London. By the time I arrived in front of the building, I was confronted with a very bad and uncared entrance which was first hard to find. Moreover, there were no possibility to enter the place. I called the Host and guess what, the number can not be reached !!!!!! I tried every possible steps calling neighbors around and getting help. Nothing worked. No body answered or called back. My baby cried all the time (think about 6 months old baby crying for hours, in front of a uncared old entrance and giving us a very unsafe feeling !!! ) since we was stressed and shocked by the situation. After almost 4 hours we had to book another hotel for 500+ € and got out of the place. After some days I reached the host to get my money back ! They were sorry for the situation and then nothing happened for a week. I already informed AirBnB and I am currently approaching the legal departments to get my money back. All what happened was a horrible situation for me and my family.
Finally AirBnB saved me out of the situation !