I was so busy that I didn't actually ever get to meet Paul, but he was very responsive and good-humoured, and Joyce took great care of me! The place is ideally situated between King's Cross/St Pancras and Euston in a gated complex with charmingly quirky decor and excellent amenities. I enjoyed my stay and would return without hesitation - thanks so much Paul (and Joyce!). Oh, and nearly forgot, really incredible value for money!