Communication was very easy and pleasant. Yasmin greeted me and showed me to my room which was a very nice touch. Very friendly and helpful. The room was as desribed and for the price, great value. Do bring earplugs as there was intermittent buzzing during the night. All in all it served me really well as a stopover for catching an early morning flight from Heathrow. Thx Freddie and Yasmin :)