Catherine's place is a nice, well designed apartment located at the very top of 5 flights of steep stairs. There is no lift. There is one nice bedroom, but if you need to use the uncomfortable spare bed, bare in mind it's located in the kitchen. The hitting system is impossible to figure out without instructions from the help team, and they tend to not deliver them fully. The help team is actually the real problem of this place - as they are not very helpful in times of need. When we arrived there, after a long flight - We found out that the extra bed was not opened for us, no extra linens were delivered, the hitting system was off, and when we looked for an extra blanket - we found one, stained with blood, along with some dirty laundry from previous tenements, stuck in a cupboard. The help team kept us in place for hours, promising to deliver linen. that didn't happen until next day. The linen was delivered to the lobby and we had to carry them ourselves up the stairs. After figuring out the hitting system we found out that the hitter in the bedroom was not working. We were promised technical aid - that never came. We asked for a portable hitter or an extra blanket, and only after many calls, one team member admitted to us, it was not "their responsibility". After 3 freezing nights, the owner granted us permission to buy a blanket. There were numerous calls on both sides, that led nowhere, and this much anticipated vacation became very frustrating indeed. On the bright side: the location is great, the tube is 2 minutes walk away. Also: we were refunded for half the price, and we appreciate it. PS. The bathroom door needs to remain slightly opened. My daughter got locked inside.