Regarding James:
Our general complaints have been expounded upon in the review. We were never expecting such callous responses to our valid complaints. We certainly could not accept James’s ignoring the health and safety concerns for the duration of our stay. This, we can not recommend this company under any circumstances.
Regarding the apartment:
Four of us arrived at the apartment to find the general condition of genteel poverty. That is to say; it was not enough to cause us to complain. As we assigned rooms and began to unpack, the 83-year-old grandmother went to the bathroom. When she sat down, she was hit in the back with the toilet seat! That caused an immediate complaint. James said it would be repaired quickly. The seat could in no way be reattached. There was no toilet seat for four people during the entire trip. That is an explicit violation of any health and safety code. Additionally, the toilet paper holder broke, the showerhead could not be adjusted, and the sink drain could not be adjusted.