To start with, we booked this apartment because of all the amazing reviews thinking it would be great but unfortunately it wasn't even remotely close to how great everybody else said it is.
The lady put on the website that the check-in is from 3pm and according to that we booked a flight that lands in the afternoon around 5pm. Before our trip we contacted her and told her what time will we be landing and she said that she leaves work at 7:30 pm meaning the check-in is not from 3pm but from 7:30 because she is at work until then. This means that we would have to walk around the town with our suitcases because she lied on the page. We had planned activities for that day because of the said check-in on the page. When we landed we had to walk around the neighbourhood where the apartment is located with our luggage for over an hour. When she finally came after work, which was around 8pm, she showed us the apartment and said that she didn't expect us so early, even though we told her when we would be landing, and that the cleaner DIDN'T COME because of that. She also told us that she ISN'T ALLOWED TO RENT the apartment so if anyone asks we were to say we are her friends that are staying here for a week. We stayed there for 7 days and only had 2 rolls of toilet paper and later of course had to buy it ourselves. She told us we could use the kettle and some other kitchen appliances and when we later opened the kettle there was still some liquid inside. The fridge had food and some drinks when we first came to the apartment and it was smelly. The shower doesn't work well and we had to shower without using the shower head.
When we were leaving we were in a rush because of all the chaos in Heathrow and had to come a few hours before our flight and unfortunately didn't have the time to do the dishes and the bed and we left blankets and pillows on the bed and the sofa not folded neatly and after we left she complained that we left it untidy and demands that we pay extra because of that. Since she said the cleaner is coming later why do we have to do the dishes and the bed, since the bed sheets have to be changed after we leave and before next people come in. Personally we don't think she changes the bed sheets after every stay at the apartment and that is probably why she was unhappy with the way we left the bed.
To make things clear, we didn't break anything in there, we only didn't do the cleaner's job which would be do the bed and the dishes. We also didn't take out the trash because it is very complicated and we couldn't understand how does it work due to lack of bins outside so we put all our trash in separate bags so they could be carried out easily.