From the beginning, Ray was accommodating and tried her best to make our stay pleasant. However, other people were staying in the flat who were not clean, left the kitchen messy or didn't flush the toilet, and woke us up in the middle of the night by making noise. We let Ray know so that she would be aware of it. We also had a problem with the heater on the first night, but after talking to Ray, she sent someone to look at it and it was quickly fixed.
The flat is well located, one minute from the bus stop and Tesco, and approximately a 10-minute bus ride from Shephard's Bush.