Host responsiveness is critical, I never waited for a reply. There was some construction on the roof going on, that was NOT expected by the owner, but she responded quickly and it was clear it was out of her control due to poor contractor communication. This location is great, easy to get to a lot of things in London. Nice to have a quiet street that was easy to walk or FreeNow (Taxi) from. It is important to note that the upstairs bathroom is a bit tiny and not approved for "heavy use" if you get my meaning. So we all had to share the downstairs bathroom in that department. Good to know when have a few people that need that "feature". Great place.