We are a family of 4 with two children (age 8 and 11) from Canada. Olivia, our host, was very welcoming and extremely well organized. She was helpful in our moving in and out and proactive to solve our problems. Internet and TV with many channels + Netflix, Prime and others were appreciated by all the family. We found the kitchen poorly equipped to eat there. Carpet in the dining room made us fear major spills with our children (no accidents, fortunately). There was a bit of an issue with trash management at the end as there was no identified container to leave it (idem with recycling). The apartment is still a good bargain in London and we would recommend it for short stays for maximum 3 people (the bed in the second room is too small to host two people comfortably).