Charise was very kind and helpful finding us directions to get from the airport to the apartment and provided very helpful tips. Tom went to the bus stop to wait for us and even helped my wife with her suitcase. We loved the style of the apartment and the fact that we were personally greeted by Tom and Charise. There beds were very comfortable. apartment was very roomy and stylish. location was very good. They were so kind to let us use the apartment where they live.