We arrived to a full binder of all the info and questions we could possibly have, and it was so thorough! This includes instructions on which dial in the shower does what (three nozzles, with photos!), the tech-savviness of the space (including already plugged in phone chargers), recommendations for food delivery and the closest walk-able dinner, etc. etc.
The bed is WONDERFUL, a firm mattress with just enough Tempurpedic-type squish on top to be gentle on exhausted joints without making you sink into the bed. I have back issues and loved this bed.
The space is very quiet. The curtains block out all the light when you want to sleep and the space is very nicely lit with natural lighting when you have them open. The furniture is all practical and makes the room spacious even though it is compact.
We traveled without a car and the distance to/from transit was very doable (flat, paved, safe). There were always buses within a 10-minute wait after the walk to transit. If you are planning on staying here while being a tourist in London I'd recommend having a car to go to/from a convenient tube station just to make the best use of your time.
If you want to go to Richmond Park this location is perfect. If you aren't planning to go to Richmond Park...you should consider it. It's gorgeous. We happened to walk 7 miles all the way to Richmond city and discovered that Ted Lasso's (tv show) pub and apartment location are a real place. Such a delightfully unexpected discovery.
Vincent was incredibly helpful and prompt when responding to questions and ensuring we arrived okay. 100% would stay here again and recommend you stay here as well if you are in the area.