Friendly welcome, Dorina waited us as agreed in the flat and advised on the neighbourhood. We even had some food available when we arrived. Flat has a very good location (bus stop 5min from flat, bus to Bromley South 10min, from there London Victoria 25-40min by train). Grocery shop in 5min walk. Flat was comfortable for us with two children, and well equipped (new hoover!) however it was a bit dirty when we arrived.