The best part about this flat is the fantastic location. Whole Foods, the tube, shops, restaurants and coffee shops are all literally right out the door. We enjoyed the ample space, and the flat was pretty quiet, despite being on a busy road. Rabih and Nicole were quite good about communication which we appreciated.
Our biggest issues were the fact that one of the bathrooms was not working upon arrival. The toilet would not flush at all, and came very close to overflowing several times. Although there was a second bathroom, we used that one to put a pack and play for our daughter to nap during the day (she needed it very dark in order to sleep bc of the time difference). Anyway, to make a long story short, my husband was instructed by Rabih to go out and buy a plunger, and that we would be reimbursed. We bought the plunger, and it solved the issue but we were not reimbursed. We found this unacceptable, considering they asked us to let workers in (which we thought was a lot to ask of us) so that the upstairs neighbors could install windows--but we were going to be gone that day for my brothers wedding. So, Rabih had to make arrangements for someone else to come to the flat to let them in. Someone came by, but never reimbursed us for the plunger. The second issue was the fact the floors were filthy. It has to have been months since they were properly mopped. At an initial glance, they "look" ok, but we literally had to wash our infant daughters feet and legs every time we left the unit because they were black from the filth and dirt on the floor. Lastly, a huge reason we rented this particular flat was for the outside space for our kids to play. Upon our arrival, there was a huge piece of downed tree taking up most of the garden, and half the brick wall was also missing. This made the yard unusable for our kids. After my husband contacted Rabih about the yard, he did make arrangements for it to be cleaned up, which we did appreciate, but it was frustrating for us to have to rearrange our day to stay home for the workers to be there. And even once the debris was cleaned up, the yard was completely opened to the neighbors and not a secure space as we had initially thought when looking at the listing.
All and all, with some improvements I would recommend this flat, or if you are willing to possibly deal with some inconveniences in order to be in a great location.