We booked this place in London because of the amenities. There were more affordable/nicer places, but at this point we would have been in the UK for nearly 2 weeks so we went with this place because it included a washing machine and a hair blow dryer (among other things). The moment we arrived we found out that there was no washer in the unit because “it just broke down” (we later found out in the comments that it’s been broken down for a while, it hadn’t just happened) and there was no hair dryer. Albert was kind enough to let us use his washing machine, and ordered a hair dryer, but it was frustrating that the things weren’t there and we had to go into his home to do laundry.
Albert was also very intrusive. We are four females, and he was very intrusive and a little scary, frowning upon the amount of luggage we had (again, at this point we’d been traveling for nearly 2 weeks and had collected some souvenirs - and we were the ones carrying our luggage’s, not him) and then while giving the house tour he said some things that made us uncomfortable.
A few messages went unanswered too. One in particular was very important, but instead he answered with “what is all that banging”. One of us had fallen down the very steep stairs, so I explained what happened and he never answered or asked if we were okay - nor did he answer the important question I had previously asked him.
Finally, the night before checking out he told us to be out the next day by midday. I confirmed with him that we would leave by midday. The day of our checkout we left early in the morning to explore a bit more, with the intention of coming back by 11:30am and leaving before noon. While we were out I got 3 messages from him asking us to leave, and asking when we would be back to the unit to leave. Of course we left by midday, and it was quite annoying to keep receiving messages from him while we were out enjoying our last morning in London.
There’s so much potential in this Airbnb, I think Albert just needs to back away a little and let his guests breathe and enjoy the space.