My husband, and two kids LOVED this accommodation. It was immaculately clean, cozy, comfortable, safe, and honestly if there wasn't so much to see and do in London, we would have wanted to stay in to just enjoy the flat. We would absolutely return to this flat. Thank you for having us.
What we loved (in no particular order):
Cleanliness - Not one hair, not one speck of mold anywhere! Bed sheets smelled clean and fresh. Bathrooms smelled fresh. WC's clean with no stains, no bad smells. Kitchen sink and counters perfectly clean, no stains, no food smell. Kitchen cupboards, appliances, flatware, cookware, tableware, all very clean and of good quality.
Beds - 2 twin beds in one bedroom, and a queen/king? can't remember in the other bedroom, all beds were so, so comfortable, had the best night's sleep in them! Firm and plush at the same time and were of high quality. The linens were crisp, fresh, and clean. I loved the soft velvet blanket on the queen bed.
Bathrooms - Two and a half baths! Oh my, we did not have to fight over bathroom space. Full, en-suite bath in each bedroom, plus a half bath outside the bedrooms. I had to request for a hair dryer which the property managers quickly had delivered to me by courier. Shampoo, and body wash was provided; a nice touch would be to include lotion as well. Enough towels for use.
Communication - The host provides you with their management's local phone number. It was nice to be able to call and make requests and have a live person to inquire with. They were accommodating in my request for early check in and late check out. It was very nice to be met by someone and to be let into the flat versus other accommodations we have stayed in where it is a keyless entry and there is no one to welcome you. The property manager sent Domas to meet us. He stayed in touch with me before and until we arrived at the flat. He met us outside and even assisted with our luggage, thank you! There was a welcome box with scones, jam and coffee grounds.
Elevator - There is a small (three person) elevator in the building which was so convenient and wonderful to have!
Location - The flat is located on the third floor. There is a locked private entryway on the ground floor that allows you into the building. The windows are big and let in a lot of sunshine. The South Kensington Tube station is about 2.5 blocks walk from the flat. Bus 70, 74, 49 are literally in front of the building at your doorstep. Natural History Museum is about a 10 minute walk away and beside it is the Victoria and Albert Museum. A multitude of buses are accessible by the Tube station as well. We caught bus 14 (in front of the Nat West bank at the corner across the station) frequently to head to the Knightsbridge area, Picadilly, Chinatown, very convenient. The view, and across the bedroom side of the flat is a French school. It was delightful to see the children in their classrooms. The view from the lounge area and kitchen are rooftops of adjoining buildings. They weren't tall buildings to you still had a nice view. There is a good Italian cafe around the corner to your right called "Trevi" which made delicious crepes. Lots of places to eat as you walk from the flat towards the Tube station. There is a delicious bakery called "Gails" near the station which sells yummy pastries and serves all kinds of coffee. All in all, you are in a central location in London with lots of charm and activities around.
The flat - This is no ordinary flat. It has many custom and designer touches throughout with high quality furnishings. The amount of light switches and lighting preferences alone will blow your mind! Two large screen TVs (lounge and master bedroom) which we barely got to use because we were always out, two ovens, washing machine unit with separate dryer unit, refrigerator/freezer, toaster, coffee maker, iron/ironing board, high quality and plenty of kitchenware (eg., Dualit, Villeroy & Boch), cooking equipment, and appliances. Comfortable seating in the lounge. Six seat dining table. Four bar stools for counter dining. Heating was responsive and perfect as we were there in January. Loads and loads of wardrobe and storage space in the bedrooms, bathrooms, and kitchen. I loved that the flat was not over decorated and cluttered. Walking around the neighborhood even late at night felt safe.
Needs improvement:
There were some minor maintenance issues which I have already expressed to the management team.
Uncontrollable factors:
There is only one negative issue and that was that you can hear the tube/train running beneath the ground. It wasn't too loud. It was more that you could hear the vibration of it. It did not bother us as it wasn't really "noisy". However, if you are sensitive to something like this, then you may want to consider this factor.
There is not a "full" supermarket nearby. There are close "express" markets which will do for necessities.
Excuse my lengthy feedback. I love to know as much as I can before I book an accommodation, so I would like to help out future guests by giving as much description as I can remember.
The bottom line is, this place is incredible! My dream would be to save enough to stay here for a whole summer to enjoy London for there is so much to see and do.