We were very pleased with our interactions with Alison. She was professional at all times, yet friendly and courteous. We enjoyed working with her from the first contact we had when we were choosing which place we wanted to reserve.

The flat was exactly as photographed, no unpleasant surprises there. The update bathroom and storage space for clothes and luggage were a plus.

The location was excellent with the metro station one block away and a taxi service just as close. It is very close to Camden Town which we found to be very touristy and a bit bohemian, but Primrose Hill is beautiful with very nice restaurants and cafes.

Except for the washer/dryer being less than adequate, and that is not Alison's fault, we had no disappointments.

We arrived at the flat around 11 am, after flying all night from the states. Alison greeted us when we arrived with fresh orange juice, fruit and pastries. It was a perfect welcome package and a delightful surprise.