Location is fantastic, just steps from the Tube and easily walkable to many top sites. A bit cumbersome to carry luggage up 3 narrow flights (no lift), but self-check in is great and we could store our bags in the building after check-out and before heading to airport. Lisa is super responsive and very accommodating. A bit cramped for our family of 4 (2 adult boys); if anyone sleeps on the sofa in the LR all of the usable common space in the apt is taken up, but not such a big deal. Kitchen is well-appointed, everything is very clean.