I’ve purposefully waited to write a review for this listing. Our experience was so terrible that I wanted to avoid thinking about it entirely.
We attempted to check in a 3pm but the cleaner was still cleaning. When we finally managed to get into the listing, it was extremely hot, dirty (floors, surfaces, etc. covered in dirt and dust), and was not in good condition (broken drawers in the kitchen, mail/random packages littered about, vintage furniture with ripped upholstery/padding showing, scuff marks throughout, in addition to spider webs, dead plants, broken light bulbs and bird poop on the outdoor furniture/patio area).
Our contact, the property management group used by Ian and his wife, were unable to help us troubleshoot or get ahold of the owners. I spent an all day tour of Bath and Stonehenge in constant contact with several different people at the property management group before finally contacting Airbnb. The property management group told us we needed to allow cleaners to enter the property even though we were gone all day and had left our valuables unsecured (we were in a hurry to make it to the bus station for our all day tour), or any attempt to receive a refund would look unfavorable. We ended up leaving the listing after at 10pm, as soon as we got back from our tour, and while a new cleaning person was doing an hour into doing a deep clean of the property. By the way, the second cleaner even commented on how dirty the place was and the general condition of the listing.
Airbnb was unable to reach the owners until a day after we left London, so 6 days after we initially checked in. I cannot believe I had to pay a penny towards that nightmare of a listing. So much time and energy went into trying to resolve this situation, and it put a huge damper on our trip. We were beyond disappointed and do not feel the owners understand the magnitude of the situation. Either that, or they just don’t care because they happily charged us for two nights even though the apartment was not as expected and we were barely there for a day.
I cannot believe that this place has any favorable reviews. This is not my first vacation rental, and definitely not my first rental in Europe. But this was by far the worst. I honestly wish I could go back in time and book another place.