The host was awful. We had no heating or hot water for essentially the full stay. I tried my best to fix the boiler, reading through the manual and watching YouTube videos, but to no avail. The host resisted taking my complaint seriously until the final day, then asked that I wait around in the cold unit for her repair people to come during a rare holiday I get to spend with my family. The boiler was indeed broken — it wasn't just my imagination! This really impacted my family stay... It seems like Vanessa uses one of those services to handle all interactions with guests, so the extra step to reach her leaves the interaction frustrating, cold, slow and frankly borderline dangerous — it's one of the coldest winters in London, so staying in a freezing old apartment is terribly uncomfortable. The place is fine but overpriced. Would NOT recommend.