The apartment is very nice, clean, and has a great location in Hampstead but we had a very unpleasant experience. We had no hot water and it took the “Gilead” team (we couldn’t reach the owner)2 days to fix the problem. Instead of sending someone right away, we had 2 days of endless correspondence. We came with my two elderly parents and two small children (2 and 5) after a long flight and it was a very disappointing and unpleasant experience. I saw in early reviews that this problem has occurred several times before, people complained about it but there were old reviews so I figured that the problem was fixed.
That wasn’t the only problem but it was the biggest..(they also send a maintenance team to fix the lighting at 8 am, 4 hours after our arrival instead of fixing it before our arrival, we started our day with no sleep and with people drilling in our bedroom ceiling)
Other than that it is a very beautiful and clean apartment.