Tess was very friendly, prompt, helpful and obliging right from the beginning to the end, which we appreciated very much.She sorted out the basin which wasn't draining properly the same day and enabled us to use the carpark facility after check-out time which was really useful.The flat was virtually as smart as portrayed by the photos.
The beds were comfortable and the living area was lovely, bright and warm. It actually got a bit too warm at times. It'd have been really nice to open the windows/patio doors to let some fresh air in but we decided against it because of the regular interminent noise from the train line at the bottom of the garden. So, if you are used to suburban quiet or sensitive to noise, do pack your ear plugs.
Apart from that, we enjoyed staying there very much.