Pam provided clear and helpful instructions before our arrival, making check in easy and seamless. Importantly, Pam was very responsive to complaints during our stay. She dispatched someone to address concerns and provided a phone number for us to reach out directly. Help immediately came and a plumber also arrived in the evening to attempt to correct the issue, but this could not be done as the problem resulted from an old and calcified kitchen faucet and shower (a build up of limescale), resulting in guests having to shower with excessively hot water! The Unit is in an old housing complex and the lower level bedroom is immediately below another unit in which the neighbor seemingly stayed up most of the night. A bath mirror and larger face basin would be helpful conveniences!