This is the worst experience with Airbnb. I was really disappointed with both the living experience and how Airbnb handled the issue. The host told us that the house has been inspected. However, one of the heater is broken, the Wi-Fi doesn’t work, (it turned out that the host gave us the wrong Wi-Fi name and password ) and there was no hair dryer in the room (We had to contact the host to get one). Furthermore, we left the key into the box for the host to fix the heater during the stay, but when we get back with the password, and several passwords provided by the host, the box couldn’t be open, we had to get the backup keys. So we were waiting outside of the apartment for hours in the night to solve this issue. During the process, we complained the issues with Airbnb, but get no useful response and immediate solutions. Although all the problems have been solved during our stay, and the host responded us rapidly, we have to spent hours each day dealing with the problems in the house. We felt that we were rather Airbnb test sleepers but not guests. When a refund of the horrible experience is asked, the host rejected while Airbnb said they received the complaints but further responses have never heard from them.