Alfayad is responsive and the flat is in a good location, close to Paddington station and underground, as well as shops/restaurant. Alfayad allowed earlier check in. Only downsides are, flat not safe for families with young children-bedrooms over 3 separate floors and awkward stairs. Internal locks on doors, where a child can easily lock themselves in! The beds are very uncomfortable and you can hear springs popping. We had to cut out stay short here and check in too Hilton Paddington down the road, due too the flat not being family safe. Alfayad is a good host, however communication could be made clearer on advert and the flat is in need of full modernization. The front door lock also seems insecure and second entrance door has no handle or lock to close, felt uncomfortable leaving my daughter in the lower level bedroom.