Overall location is great, Whitechapel station is literally a minute walk. Very convenient if you're coming from Heathrow or anywhere in London. Decent size for 3 adults. 2 double beds & comfortable. Did not like the pillow at all (personal preference). You have to pick up the keys at a hotel, about 10 min walk depending on how fast you walk. Mineko gave clear instructions about everything, from opening the gate, front door, & main door of the flat. She was also responsive to all queries. It looked like flat could've been vacant for a while. Flat needs some dusting/vacuum. Both toilets were dirty & toilet seats had some stains. Luckily there were cleaning supplies so we had to use it and clean both toilets. Half bath was really tiny so if you're claustrophic it's not for you. We didn't like the part where we were instructed to turn off the heaters when we leave. It was 4C or lower when we go back to the apt and I think this is wrong. Only 2 wall heaters & space heater on 1 bedroom