It is awful that they falsely say free transport to Heathrow when in fact that is not an option and they know it! Get a bus and then walk down a long, dark, dodgy road with no signs directing to the property.
Communication prior was also well below standard. I asked a specific question and I honestly think it is a bot replying, as my question wasn't addressed, just same vague instructions already sent... mostly about how i had to send my ID.
Thank goodness there was someone else at the door when I arrived as I wouldn't have been able to get in otherwise. Yes, it was at 11pm but I communicated that in advance and they could have made more effort to explain the self check in. The key boxes are around the corner.
House rules specify quiet hours but here is no one there making sure that is respected so people are loud at all hours of the night and early morning. I didn't sleep.
Tiny shared bathroom was gross, mould in the shower, obviously not cleaned in a while. hair on my bedsheet.
It did not look like the pictures! if I wasn't on a tight budget, I was debating leaving and going to a proper hotel down the road.
Such a mistake staying here.