• the flat is perfectly located near soho, leicester square, trafalgar square, tubes, shopping and cafes.
• the apartment itself is nicely decorated and quiet, especially the bedroom and rear-facing balcony. comfortable chairs, kitchen with all the essentials and bathroom small but sufficiently modern.
• we did not meet toby in person but one of his housekeepers instead. while toby was friendly and always quick-responding, the housekeeper's introduction was a bit hasty. also, it seemed as though the apartment and the bed in particular weren't cleaned properly before our arrival. we are airbnb-experienced and certainly did not expect a polished flat. but as there were some strangers' hairs ad stains in our bed, it was a bit too much for us who expected basic cleanliness at least. that's not toby's fault in the first place, but in the end he probalby hires the staff his guests get in contact with.
• however, after our complaints, toby immediately arranged for the housekeeper to come back and do the bed again. it cost a bit of time waiting for her and the first encounter with the flat therefore was a bit inconvenient. but toby was genuinely interested in sorting the matter quickly, which was nice.
all in all we had a really nice stay in this flat!
considering its location, the value for money seems nearly unbeatable so that the few initial cons are weighed up nicely to those who know london prices and areas.