I decided to book a room with Airbnb for the first time. At the beginning The host was very kind and I really appreciate it. Of course I didn’t expect to stay in a room with all the comforts of a hotel seen the price, but the conditions of that room were unacceptable. There wasn’t a mattress but just a sponge, the walls were covered in spider webs and damp. The blinds were broken and full of dast. The sink full of lime, I didn’t have the courage to have a shower or just brush my teeth. I decide two hours later to leave the house and to go to a hotel. We tried to solve the problem but it didn’t work so I preferred to contact the customer service.