Shay was friendly and attempted to be helpful when pursued. The location was great. A small grocery store is nearby, Tesco. As well as some excellent restaurants Cod Father (fish and chips and kabob), Blue River Cafe for breakfast, a yummy Jamaican restaurant is also nearby and many others. It was frustrating upon arrival we were told we could drop our bags off, even though we could not check in early, but we were unable to reach anyone, or get the key from the lock box. So we had to take all of our luggage with us to the mall to get the Covid test that was required by the government. When we got back to check in luckily she was there to help us with the lockbox and get us through the first door, and then into the door of the apartment. The TV was not working when we checked in and we had to insist on getting this handled, which happened days later, even then only free basic channels were available. It would be helpful for there to perhaps have been a binder with pointers on operating the heater, oven (we also did not use it since it was not clean, so left our freezer items in the freezer), washing machine (no dryer), how to lock up the back door, and connecting to wifi. Perhaps also just as a courtesy adding some maps of the transit and such would be helpful. As visitors perhaps consider bringing washclothes (handtowels and towels are provided, but not washcloths); door stoppers, as all doors automatically close except the bathroom; an extra dish towel (one is provided); and any salt/pepper, or condiments you might need, a bare minimum is provided. The best part of the stay was the location, if that is someone’s primary goal this will be a great place for you. I’m writing this for my husband, and we picked this location because it was close to where he grew up and lived for 21 years, which was neat. It’s also short walking distance to the tube and the mall.