Milena was an excellent host! Her instructions, communication, directions, etc. were prompt, friendly, and helpful. She is on top of everything. Also, everything about the apartment was fantastic, and we hope to some day stay there again. It was spacious, clean, centrally located, and equipped with anything you could possibly need for 2-3 (or 10) nights in London. We enjoyed the coffee spot downstairs and had breakfast there almost every morning - very convenient and delish. There is a fantastic outdoor deck, which we didn't get to us due to the cold, however, it would probably be an amazing place to hang out in the summer. We've stayed at several airbnb's and this one is stellar.