I met Mari briefly and she seemed lovely. Communication and check in was easy. Unfortunately my stay coincided with very hot weather in London. The room was on the top floor so very hot and stuffy. The noise from the hairdressers next doors was very loud and went on until about 11pm, and on one morning I was woken at 4am by people next doors making noise for an hour. The place also wasn't that clean and the bedding was clean but very worn.