Claudia was really super helpful. After the booking was finalized, she provided us with a very detailed welcome document that laid our how to get to her apartment, close shops and restaurants in the area, the best routes for getting around, and how to contact her or her cleaner in her absence.

The apartment itself is a very nice, clean place with 2 bedrooms, bathroom, and kitchen with all the basic amenities. Our building was quiet at night so we slept well and the bed was very comfortable (I prefer a firm mattress; my wife prefers it softer; the apartment bed hit that sweet spot in between the two). Maps and travel books were provided (some were in Italian) to help us orient ourselves, and the location was stellar. Just a five minute walk from the Waterloo station, it's perfect. Whether you're traveling in from the airport or from another part of the UK, Waterloo is a huge terminus so getting to and from places is a snap, plus you're far enough away that there isn't any train noise to contend with at night.

And when it's late and the street traffic has died down, you can look out your window, see the London Eye and hear faintly in the distance the chiming of Big Ben.

We stayed for four nights in the apartment and it felt like a home by the end.