We booked 4 beds several weeks ago (with 2 children aged 10 and 13). They refused to let us chek in and forced us to leave and look for a new place to sleep at 23h, after a very long day of travel (we came from Toulouse south of France). The children were exhausted. We had to pay twice the price (at least we found something - London in august...) : 330 euros instead of 165 !!!
And at the same time we experienced that it was still possible to book for 2 adults and 2 children in this pub roses and crown !!!
Moreover they never answered our messages before we arrived in London. We wasted our first evening and night in London where we were for only 2 days, and we lost a lot of money.
We feel really victims of injustice.