Would be great to know that this is an agency and we would never even meet a "Cecile". Reception was luke-warm at best, and having to first go to Camden to pick up the keys, then to Shoreditch with suitcases proved to be a time consuming hassle. Bathrooms were filthy (didn't we pay a fee so things like this would be taken care of?) and some of the bed sheets should have been thrown out. Basic household wares as salt and pepper would not hurt.
On the plus side, the rest of the apartment seemed to be just fine, and the location is superb. We easily fitted 4 people. Apart from one when night when neighbors blasted music, it was generally quiet.