Ruth was very hospitable and helped out with the few requests I had. They initially had a gate issue that she fixed the next day - super fast! As for the place, the sofa bed was okay to sleep on, but might be an issue for people with back issues. The heater is only in the bathroom, so it can be chilly for a while until the heat moves into the main room. The kitchen was usable for basic stuff but a little oven or microwave as well as a new pan could go a long way in improving the amenities. Some sort of table also felt missing when I was having breakfast there. Otherwise the place was fully private for myself, the bathroom was tidy and had no other issues, so it was an overall good stay.