We arrived late at night but Jack was very welcoming and let us settle in. Both Jack and Ella were available to answer any questions and to give advice but also let us get on with our stay with minimum interference. The location is excellent with easy access to the tube and to all the attractions that London has to offer. The room is large enough for two and all the amenities are excellent, this really is a truly fantastic find and we will be returning next time we are in London