Due to an early flight we arrived at the flat at 10am & John was right there to meet us & allowed our luggage to be stored there until the flat had been cleaned. We found the flat very clean, comfortable & had everything you could need. The location is brilliant, close to everything - the tube, supermarkets & check out The Stanhope over the road from the Gloucester Tube station. The couple of times we contacted John prior to our arrival we received an immediate response, so we cannot fault anything & cannot wait to come back to London & will definitely being staying here again. Thanks again John