Slight difficult With 3 different codes & stairs to get into the room but that’s probably just ME. Matt & Ella you can’t fault. They got my room ready ASAP as I had issues. They were most understanding of my situation.Couldn’t have a hot drink as no milk provided. But can buy at most places. Was very comfortable,very clean, and fresh! Would most definitely stay again!! A bit noisy but that’s London. Thank you so much Matt & Ella. See you next year for my daughters 4th operation! From Helen x