“It’s just chaos.”
That’s what I overheard one of our hosts say after she came in the flat as we were dressing, well before we were due to checkout. She wasn’t expecting us.
Communication can be terrible. I never heard from Michael; I messaged with two separate women over Airbnb, and was directed to use whtsApp to communicate with yet another woman (against Airbnb rules). I later had to make arrangements with the cleaners, after the hosts didn’t communicate w them.
I had arranged for an early check-in. We arrived an hour before that (our flight was early), and waited several hours to get in. We were passed via Airbnb messaging and WhtsApp from one woman, to another, to another. Finally we were told to come to the apt, but we then waited 20 minutes in the rain.
At checkout, we received no instructions. And as mentioned, a host tried to come in to the apt before checkout. The hosts seem incapable of communicating with one another. Qs during our stay also went unanswered for days