I have not had a problem with an Airbnb before this. The check in process is unsafe and be aware that other people will know the code to your lockbox as Milana admitted it is never changed. There is not a lock on the door that is separate from entering with just one key (that others have access to) and we felt very unsafe on the property. There was also a cleanliness issue as there was a condom under our mattress, shoes that smelled right next to the bed, and just overall not the cleanest. I tried to work with Milana once we checked in to resolve these issues and I was denied any help/refund.