Etsh was very reachable and communicative. I had trouble finding the place initially as my GPS was sending me elsewhere. He was patient with me and helped me find the apartment quickly. his colleague gave me the keys and showed me the apartment.
The location is really great! very close to Paddington station so seamless airport transfer. Also close to the underground to get you anywhere quickly. For most people, the sites are walkable from here.
I'm not giving 5 stars because despite the location and communication, the apartment itself was lackluster. The walls are very thin, which I am not super surprised about but I noticed quickly and don't remember reading about in any reviews. The apartment was outdated, which again, I kinda of expected and am not mad at. I also struggled opening the door to the apartment. I was scared that I'd get locked out so I didn't go anywhere my first night in London 😢. What I am taking points off is for the cockroaches I saw. I live in LA, so I see them all the time but I do not live with them. I was terribly uncomfortable with them. I saw 1 the first night and thought it was a 1 time thing and did not mention it. however, the second night I stayed, I saw 2 in the makeshift kitchen and when I went to use the restroom, 1 was behind the door and surprised me. I am sure the neighbors heard me yell.
I know this is a metropolitan area and cockroaches are not uncommon. It is also my fault for not mentioning it sooner to the host. When I mentioned it, he seemed concerned and said pest control would come the following day. I did not see a cockroach my last evening there.
Ultimately, the location and reception of the host is great. The flat itself could use a bit of work and a deep clean. I am in the camp of the apartment doesn't matter much because I won't be spending much time there while on vacation but, I am also a worrywart and was concerned about cockroaches getting into my things and traveling with me. Because of my anxiety, I have to rate only 4-stars.