The airbnb was a lovely home with everything you needed. Nice and quiet but very very hot. This is a hard one because I don't think anyone in London bothers buying air-conditioners for the 4 hot days in London a year which happened to be when we stayed. Our only disappointment was with the company that Charlotte has hired while she's away to take care of things. Take them and their poor communication out of the picture and we would have had a great impression of this stay. We were very grateful that cleaner was there when we arrived to check-in as otherwise we wouldn't have got in. A message was sent, however we didn't have Wi-Fi so would have had no way to know what the key lock combination was or that we needed to do that.