Alex and Inna always responded to their messages promptly even before I arrived. Alex welcomed me despite a delayed arrival due to enhanced security at Heathrow, and was extremely welcoming. The flat itself was located so well between Baron's Court and West Kensington tube lines and I was able to get around very easily to everywhere. The flat is small, but I would say perfect for one person, and they added a kettle, microwave and small fridge so buying provisions from the Salisbury express market on the corner was ideal. There is also a laundrette around the corner that was very handy. The flat was very clean and equipped. I would totally recommend to anyone, and hosts more than willing to help at any turn.