Horrible comunication. More than 1 day trying to speak with them. They sent my informations 3 days before the trip but after that the host dissapear. When we arrived to London we were 3 or 4 hours trying to find the flat but were impossible because of their phone was off, they didn't answer watssap and Airbnb message neither. I came with my dad, he is ill, and it was a cold night to be too many hours waiting in thr strret. People tried to help us but finally Airbnb gave us a solution. They were the worst hosts that i have seen in Airbnb.