Sarah met us on arrival at a specified time. The apartment was very clean and well presented with nice welcoming touches such as fresh milk tea coffee and cereals. Sarah explained how things worked and invited us to get in touch if we had any problem. London was experiencing a hot spell when we arrived and the apartment was quite stuffy and hot even with a mobile air con unit. Even as the weather cooled the apartment remained warm & stuffy. Public transport by bus to Fulham tube station was just outside. Overall a great apartment just not in hot weather.