I would have to rate my overall stay at Stella’s a 3/5. Stella was very helpful w/ preparing me for my arrival into the UK and was very patient with me while I solidified my travel plans to complete my booking with her. As much as I would love to give Stella a 5/5 based on her personality as she is a lovely lady, unfortunately my stay could have been better. I understand at the time the UK was going back into lockdown but Stella was not prepared for my arrival and I wish she would have just kept her booking unavailable until she could take care of matters properly. The first thing I would like to point out is the Wi-Fi because I explicitly asked about it prior to my arrival (work trip) and Stella assured me that it was a fast strong connection throughout the entire flat. On the first day I told Stella that the connection was not strong and did not flow throughout the entire apartment and I realized that was because the Wi-Fi was actually in the flat below me and we were sharing a connection. I asked Stella if there could be improvement and she said she would send a technician but that never happened. Stella was also not in the country during my stay so she left her family in charge to prepare the flat for my arrival. Unfortunately her family did not do her justice and really made her look bad. There was trash in the bins upon my arrival, there was dust and spiderwebs everywhere, The appliances were not clean. You could tell that the flat hadn’t been occupied for a while but it also hadn’t been cleaned for a while. She offered to send someone to clean but no one ever came.There also weren’t any little essential or toiletries to get you through the first few days. I was left with a quarter roll of toilet paper and a half bottle of diluted hand soap. That’s it. I also wasn’t provided with the correct key to get in and out of the building. So imagine arriving in the UK all the way from America to no toiletries, no essentials to get you through the week, being in quarantine and not being able to even leave to grab necessary items otherwise you’d get locked out the building. The key was provided later on but the overall situation definitely put a bad taste in my mouth. The flats are also not sound proof, there was a family above who seemed to have a handful of children. The noise wasn’t overbearing but it did get annoying at times.
The flat is as shown in the pictures and was suitable/comfortable enough for my entire stay. The rating would have been much higher if preparation was done properly. I would gladly stay again w/ these issues rectified.