It was our first time in London and we have to say that all went very smooth, from the day we booked, Esther has been of great help. She help us with getting there to getting around the town. London documentation was available in the flat. The location is very good and central, this means you are at reasonable walking distance from all main things to see. The flat is practical and if you cannot be bother to go out, cook yourself a nice meal and relax!! Highly recommended