I want to start off by saying that Sandra is a great host and is very communicative with me throughout my stay. Unfortunately, if you’re looking to stay in London to explore its monuments and going to city center for your stay, it’s quite far from everything. Another issue I came across when I arrived to the flat was the washer. Sandra did not inform me it was broken before arrival when it was essential for my stay because my friend and I had a lot of dirty laundry. It would’ve been nice to hear from Sandra ahead of time that it was broken so I can figure out another way to wash my clothes beforehand. I texted her and she wrote “I’m sorry I’m having an issue with the washing machine at present. A guest reported it and we made an appointment with my plumber and then she didn’t open the door to him so he can’t come now because the Xmas period is very busy.” She kindly offered to use a launderette she uses who would come and pick up the laundry. Although I agreed in the first place, after careful consideration, I thought it was inconvenient for me to have to set up an appointment, and wait for a stranger to pick up and drop off my laundry. Lastly, my friend was not comfortable with a stranger touching her undergarments. Therefore, I tried to come to an agreement with Sandra but it didn’t work out, her offer was too inconvenient. In addition, I tried opening the washer hoping it would work by some miracle but the handle was stuck and I saw a lot of white rags/towels inside. Upon opening the washer (with the guidance of Sandra), there were dirty rags that had a rotten smell. I was hoping for Sandra to see my point of view as a guest and come to an understanding that her offer to cover the cost of 1.5 loads of laundry using HER service, which does not cover all of the clothes that needed to be washed between two people, was unfair and unreasonable. Overall it’s a very nice, clean and quiet place. But I was unsatisfied with the broken laundry machine, and unwillingness to negotiate with me.