Wonderful!! We arrived to a beautiful clean apartment after clear and prompt answers to our logistical questions. The flat was in an excellent London suburb location - a lovely neighborhood under 10 minutes walk from 3 different tube lines. The equipment and kitchen supplies were more than we had hoped for and the fresh milk waiting in the fridge was a lovely suprise. Whilst being very friendly and helpful, Sharon and Byron respected our privacy which was important to us. The only negative is the height of the ceiling in the bedroom which was a little uncomfortable, but wouldn't stop us staying in the apartment again. Thanks!