Firstly, the location is stunning. You are basically a few minutes away from Kensington High Street and the balcony is just fabulous. It is a lovely room and incredibly plush. Communication from the host was outstanding. They were brilliant at responding when we had questions and even made up the sofa bed for us on special request. I thibk you would be hard pressed to find lovlier hosts or location. Unfortunately there was a stain on the bed and we just couldn't work out how to use the hob so had to give up. There also isnt a plug on the kitchen unit so we had to move the kettle next to the bed but all in all we didn't mind. The Klevia key would be easy if it told people to swipe right on the key. I spent 5 mins tapping it but realised you just need to swipe it then tap. I would stay in the room again tomorrow - it is truly special.