We are not people who believe in leaving negative reviews however feel this property should come with a WARNING for future tenants!
The property was advertised as a “studio apartment” however was a Granny annex.
The reason I say Granny annex and not just annex is that there were emergency doors connecting the main house to the bathroom and sleeping / living area.
This was not communicated by the host and after a very uncomfortable experience using the bathroom and having the hosts shadow appear from the other side of the door was extremely intimidating.
Not only was there a privacy issue but the apartment was described with “slight noise”, I personally wouldn’t consider hearing every footstep the host and family makes and the nonstop screaming of a child for our first two hours in the property as “slight noise”. You feel as if you have no privacy and it leads you to believe if you can hear every word they speak, they must be able to hear you also.
This created concern as we work from home at unsociable hours, and we even considered the effect this could have on the family if we were to take our work calls at early hours of the morning – once again the host refused to discuss our concerns with us.
Due to the property being inaccurately described and the host not willing to discuss our issues and concerns on the day we decided to leave the property after two hours (please be advised further issues such as a broken wardrobe and broken fridge – when we arrived, we placed our items on a shelf in the fridge which collapsed all over the floor because it was clearly broken and just placed back without being fixed)
Unfortunately, it did not end there. As after the host refused to discuss our issues, we even offered to pay some nights for the inconvenience, but we were told they were not willing to refund / told us we were not allowed back in the property.
Airbnb stepped in and got us our refund and THEN the host decided to lie and say we never returned the key and wanted to charge us over £300 (We did return the key, and this would have been captured on the hosts ring doorbell) Airbnb once again stepped in and we paid £5 for a key which we did not lose.
On top of this the host threatened us when we advised we would have to move back if she wasn’t willing to refund and advised the “property wouldn’t be safe, and it would be at own risk if we were to re-enter”.
If you are looking to overpay for a very poor-quality property and you enjoy the sound of screaming children and family footsteps, love feeling the presence of your host when using the bathroom and enjoy being threatened and ignored by your host, then this is the perfect property for you!