Agreed on earlier check-in. Emailed host to ask before making booking. All confirmed, to find on arrival cleaner had not been. Precious tennants mess everywhere. Had to quickly get ready in one room as cleaner turned up.
Agreed before arrival, that I would need parking permit. After noticing the place had not been cleaned I called host to be told “I am doing you a favour. If you don’t like it leave now and I’ll refund you. As for the permit, I am not coming to give it you”.
Felt extremely intimidated and threatened.
Cleaner then arrived in the morning and walked in without knocking as a 11am checkout had also been agreed before booking. Contacted company that manage this property to be told sorry. Air bnb have since refunded the full amount due to security breach of privacy from cleaner strolling in. Would not wish for anyone to go though this.