Thomas is one of the best hosts I've every worked with - he was responsive, attentive, and patient. The apartment was exactly as described, clean and safe. Thomas answered to all my requests throughout my stay, including supplying additional household products and even turned on heat for me during summer time in London because I'm too used to the tropical weather :) He came to help me twice in the early morning time despite the fact that he did not need to, I'm very appreciative of the level of service and reliability Thomas provided during my stay in London. Highly recommend for anyone.