It is a nice, spacious apartment and looks exactly like the pictures. It is not in the centre of london, but close enough for us and the bus stop is very close to the apartment. Also a nice walk along the thames to the Tower bridge (about 45minutes).
Noise: There is a small supermarket across the road. It was a bit loud in the mornings. Otherwise, no heavy traffic and usually quiet.
Cleanliness: Not perfect, a little bit of dust in some spaces, but overall okay.
Almost everything was provides as stated in the description. A good amount of dishes, towels and linens were available. Appliances worked fine. Only some details could have been better. For example the provided "coffee" was only 3 capsules of coffee (for three guests) and some instant coffee. Not drinkable, so we bought our own coffee. Additionally, the water pressure was quite low and inconsistent. Sometimes, there were only a few drops of water and sometimes you could actually have a shower. Probably depending on how much water was used elsewhere in the building. Another problem was the TV in the living room. It had netflix, but we were not really able to watch more than 5 minutes of anything until the internet connection was lost. Our phones were mostly fine, but the TV could not connect anymore. We tried to reset it multiple times, but it did not work. We did not contact the host about the issues with the TV before we left, but at check-in we were told that the TV had just been reset. There was also a second TV in one of the bedrooms, which did work.
Locks: Both bedrooms had window doors with locks. Unfortunately, the doors did not lock properly and could still be opened from the outside. We told the apartment owner/manager and they said, somebody would take care of it, but nothing happened during our stay. Additionally, the apartment door had a lock, which was really hard to operate. At check-in, it was already a bit difficult and then got progressively worse. On the last day, it took almost half an hour to lock the door. We told the owner about that after we left.
Communication: The apartement is manage by a company, therefore the experience was a bit different than usual and we were not talking to only one specific host but several persons. During working hours, responses were quick. After working hours, there was mostly no response (not even the next day during working hours) and we had to contact them again. Also, before the actual check-in we were asked to check-in online. The form requested IDs/passports, a credit card and arrival time. We had already booked a late check-in and confirmed our arrival time. IDs and payment should not be necessary at all, since those are confirmed by AirBnB before booking and the host does not need any of those. We told the host we did not want to fill in the check-in form, which was accepted at first. Unfortunately, there were many more e-mail reminders and even calls, asking us to fill in the form. We were very unhappy about that process. The actual check-in at the apartment was very easy and it was not a problem, that we arrived 15minutes later due to a delayed flight. For the check-out, we first got an adress for dropping of the keys at the other end of london. When we asked the host about it, they told us it was a mistake and there was a drop-off on the other side of the street.
All in all, it is a nice apartment and we enjoyed our stay, but we hope the host will fix the issues with the locks, water pressure and communication before check-in/check-in form. (And maybe provide some coffee that is actually drinkable, which would make the first morning a much nicer experience.)