Ian is so friendly and enthusiastic! He met us at the train station and helped us with our luggages stored which is very helpful. And the flat is at very good location with a few minutes walk from two train station. Convenient shops and good restaurants are around. The rooms are clean and pretty with everything a family need. And street scene is also wonderful. My family are very satisfied with this place. During the next few day when we stay in other places they just keep talking about how satisfied they are. If we come to london again I'll definitely check if I can stay in this flat again. Wonderful! Highly recommend!