My 7 friends and I were really looking forward to our trip to London for my sister's surprise 60th birthday party. June contacted me a couple of days before our arrival to say that due to maintenance issues the 2bed/2bath apartment we had booked was unavailable but she had a 2bed/1bath apartment we could have. I explained that we needed 2 bath apartment because 8 women needed to get ready for the party. June offered us an earlier check in time. Because it was too late in the day to organise other accommodation we had to agree to this. We were not offered a reimbursement for the difference in price of the two apartments. We had already booked our train to London so Checked in at the original time. The flat not been cleaned from the previous guests, beds unmade, towels on bathroom floor, dishes in sink etc. I went back to the café where we had picked up keys to tell them about this. After a 5 minute conversation with them telling me it had been cleaned and me saying it hadn't they remembered that they'd had a late check in the night before and hadn't arranged for the cleaners to come in. We then had to vacate the apartment whilst the cleaners travelled across London to get to the apartment and clean it. Consequently we could not get back into the apartment until after 6pm. This made us arrive late at the party and miss my sister arriving and the surprise. At no time did June contact me to apologise for the situation and has still not been in contact to offer an apology. I would never book one of June's apartments again.