Pratik and the team at Kings Cross Hotel we’re amazing leading up to and during our stay. We had an issue with the booking that was caused by a bug in the Airbnb system, and the quick communication and good nature of the KX team was amazing. They helped with contacting Airbnb, helping to resolve the issue, and eventually still allowed us to stay in good faith after we couldn’t be fully confirmed by Airbnb. Will definitely be stopping with them again! Amazing customer service!