I didn't stay at Stella's place as I unexpectedly became very unwell and realised it wouldn't be right to turn up at a strangers house in that state. It also turned out that check-in wasn't available at Stella's from the time advertised, and I couldn't spend the afternoon calling her son to make arrangements to get inside, as she asked me to do. There was only 3 hours between booking my stay at Stella's place and having to cancel it, but I was still charged the full £68 cancellation fee.