Hi,
I booked the AirBNB for my brother to enjoy his birthday with his girlfriend and friends. On the first day, it was only him and his girlfriend in the apartment, contrary to the claims of the host.
After the first night, he called me to inform me that the wifi doesn’t work and hadn’t been working since they checked-in. I called and messaged the host immediately. They responded over an hour later - at which point, I already sorted out an alternative wifi source for him. So, I demanded to be compensated for lack of wifi - it was at this point that they sent me a message with all the bogus claims & kicked them out the apartment. I have screenshots of the conversation between the host and I.
I also have multiple video clips and pictures of them in the apartment, nothing was damaged or stolen. It is clear that this host fabricated lies in an attempt to justify not providing wifi and then escalating the situation by kicking them out. Which was very dangerous and careless. They’ve clearly chosen to racially profile my brother and his friends and that’s completely out of order. I will be taking this further.
Don’t book this Airbnb!
Thank you.