Worst experience ever - can not recommend!
We were standing in front of an empty look box with no key. Apartment should have been ready at 3pm and at 6pm when we were standing in the rain and the dark with our luggage, there was no key. Apparently the prior guest had left the key in the apartement. The host texted us to inform us about the situation but that‘s it.
At the end of the day we had to book a hotel. Gladly we found a room on a busy Christmas Saturday while we were told that maybe someone can come the next day… then the next day he texted us that there was no locksmith available on a Sunday but maybe we could enter the apartement on Monday... sounds really sketchy and I would never book this apartment again. It was super stressful to reorganize everything.
After quite some effort we at least got our money back.