Emma had clear communication when booking and at the perfect level when staying (checking in/being available online without disturbing your stay). Check-in and out process was straightforward. We were staying as a group of 13 adults and the house offers ample space. This includes multiple reception rooms, which is great if you want to break into smaller groups for quiet/tv time. We found the kitchen to be very well equipped. The garden was lovely with a table and bench seating for breakfast al fresco. It was very tranquil given the proximity to the city centre, we even had a visit from a beautiful napping fox one day. The parking was free on street parking. The area is busy (it's London), but we were able to find parking for our cars close to the house and avoid the congestion/emission charge zones. Overall a great base for enjoying the sights of the city and would recommend.