Karen and Jason had been very friendly and nice. Whenever I had a question, they always took time to respond, and provided specific information, which I really appreciate as I find them practical and helpful, especially when it comes to direction. I needed to check out very early in the morning, there were coffee, tea and breakfast items on the ground floor, I find this very nice and thoughtful. The room is very clean and nice, and the amenities are very appreciated. Just a word of caution; if you are travelling with big suitcases and get one of the rooms on the upper floors, the stairs could be challenging.