Michael made me feel very comfortable even before I arrived with all the info I needed. Great place for a woman traveling on her own that needs safety. It felt like home to me, couldn't ask for more. I'll always compare this experience with others in the future...very high standards in making you feel good where you are. Michael's personality and professionalism are the base of all his success. I wouldn't try anywhere else on my future trips to London. It's a safe choice! Thanks, Michael!!