This is the first time I ran into so many issues since I started Airbnb travel seven or eight years ago.
First I still want to thank Maggie, the host and Bella, her daughter, for their effort to try to fix some of the issues during our stay.
Here are the issues we ran into during our stay. We stayed at this location for 9 nights.
1. Broken shower, the shower at the main bathroom was broken when we checked in. Only cold water or burning hot water can come out, just not the right temperature.
After some communications with the host, the shower at the main bathroom was fixed on 3rd night of our stay.
The backup shower at the attic has issue too. It is at the attic so we can't stand straight to take shower (we are average height persons) and it can't provide constant warm water. The water can turn to burning hot in seconds. We never tried this shower after the main one was fixed.
2. WIFI
It kept dropped us off on the first night we checked in. Rebooting the router in the living room didn't help. Finally, we located WIFI booster behind the water heater and after rebooting the booster, the drop-off issue seemed resolved. Maggie had the service person checked out the next day and we didn't have any WIFI problem afterwards.
3. Gas
On the fifth night, we smelled strong gas at the living room. We reported the issue to Maggie right away. At the mean time, we opened the window and started checking. The smell came from the fireplace. After we turned off two gas switches, the smell went away. We receive the response from Maggie 1.5 hr later. She said these two gas switches are supposed to be at "on" position and she will arrange the engineer to check it out the next day. We sent the pictures of two switches to Maggie.
The gas checking result by the engineer is normal. But the two gas switches are still in "off' position. The leaking portion (between the switch and the ignition part) was not fixed by the time we checked out.
4. Mice
On 7th night, we started seeing mice running around the kitchen area and the cat, Margo, was playing with one of them like Tom and Jerry. We reported it to Maggie but she said it is very common in old house of London. This is the first time we come to London. Do Londoners live peacefully with mice?
The next day (8th day), Maggie asked us if we need a pest control. As we are leaving the next day, it has no meaning for us on pest control.
But at night (our last night), when we went back, we found a mice on the top of the cover of the bed. It was so disgusting to see it.
I should point out this is a three story house with 4th as the attic. All bedrooms are on the 2nd floor or above (or as UK saying, on the 1st floor or up). We never brought any food to the bedrooms or never eat inside the bedrooms.
Maggie did reimburse us for one night stay.
The house itself is in good location. Shops, restaurants are close by and underground/overground is in walking distance.