While the apartment was generally clean the carpets were stained. Water from faucets was scalding, it took several attempts to get it attended to. Poor plumbing caused water hammer and loud noises. Faucets need fixing, windows need washing, nice Thames view spoiled by dirty windows. Make sure you get a parking permit-I got a parking ticket in the basement parking area. Told we needed to wash towels, unacceptable for ten days-management did give us towels after complaining. Our grandsons got trapped in elevator for 20 minutes. Needed to ask for receipt for upfront cash cleaning $60 fee. Overall, the above not withstanding, the apartment was serviceable and met the needs of 4 adults and 3 kids- three bedrooms was tight fit. With the above issues fixed I would stay there again.