The location is excellent next to Waterloo station but the apartment is not in a good state of repair. I travelled with an infant for work and the highchair was broken, the bedding provided for the travel cost was wrapped in a single adult sheet. I had to go and buy bedding to put my child to bed (despite asking multiple times that this would be provided). The apartment is generally dirty, there is marked wear and tear of all the furnishings and staining on the fabrics. One blind was taped closed as the window was smashed. Before arriving I was notified that there were maintenance repairs meaning I could not use the bathroom for 4 hours. I was notified 1 hour before my stay and was already en route. I was given a key to another apartment to use the toilet. After 4 hours we tried to use the bathroom and realised the boiler was not working and there was no hot water to shower (or wash anything in the kitchen). My husband restarted the boiler which worked but displayed error messages. After notifying Stayo of the error messages they insisted that a maintenance worker must come out. We left for the maintenance work to be completed and was assured this was not to affect our stay. On returning we found the bath filled with water, old silicone and the sealant had been replaced with the debris thrown all over the floor and in the bath. Foam was applied to some broken tiles which was dripping down the bathroom walls. The apartment smelt very strongly of chemicals and we were forced to leave once again with our baby and air out the apartment. We contacted Stayo who called only once cleaners had arrived late in the evening and we had already gone to get supplies to clean the bathroom so we could bathe our baby. I then tried to wash some of my baby clothes to find the dryer does not work so had to pack up to travel with wet baby clothes. In summary, this was a bad choice for us as a family. The apartment is not as pictured. Stayo whilst responsive carried out additional unnecessary repairs whilst we stayed meaning we could not use the bathroom for 2 nights. We had to leave on multiple ocassions. I wish I had just moved to a hotel on the first night.