Check-in was easy. I was traveling with my 3 year-old and the food in the fridge was fantastic after a 10 hour flight. The location was perfect for me and a great home base from which to explore London. Maya was responsive when there was a problem with the internet and the issue was immediately resolved. The downstairs living space is small and cozy, but very usable. The bedroom is upstairs and is a loft with very low ceiling. The bathroom is a wet room where the shower is not enclosed, so everything in the bathroom will be moist when showering.