We called May before we arrived and the room was ready for us when we arrived. We can use kitchen, which is very helpful. The room is clean and comfortable. And there are tea, bread, milk....for breakfast, or you can buy what you want and put in the refrigerator. We stayed at May's place for six nights. She also helped us to print documents that we need for our journey. She is very nice. Besides, it is 15 mins walk to the underground and 20 mins to the central London. It's convenient. I would like to stay at May's place again.