We arrived after 25 hours of flying to find a clean, friendly and well appointed space for the 5 of us. Even better was the milk in the fridge and the tea and coffee so we could have a much needed cup before popping to the supermarket. The location was excellent with a tube station just around the corner as well as shops, pubs and cafes. It was very hot in London and I asked Lisa if there was a clothes rack available instead of using the dryer. We went out and there was one waiting when we got back. Emails were answered quickly. We really enjoyed our stay which exceeded expectations. There is a step up into the shower so if you have mobility problems this may be an issue for you. My 77 year old mother managed it on a good day but not on a bad one. Unfortunately for the next place we stayed at, in another part of England, Lisa's was so good it made theirs look poor by comparison. I would definitely recommend this property and hope to be back some day.