We rented this apartment for my wife's parents to visit us in London when our baby was born and they were very pleased with it. It is the first time they have rented an apartment as they normally stay in hotels (and the same hotel whenever they come to London), but they really liked the property and the location, and whilst they are creatures of habit and very hard to please, they would consider renting a similar property in future.
There was an issue with the apartment we had initially booked, when I received a text message just a couple of days before my wife's parents were due to arrive to say that there was some problem with it and another apartment had been booked instead. The communication of this was not great, particularly as I had to call Sonder up to find out where the alternative apartment was, and was then displeased to find out that the alternative apartment was much further away. When I did manage to speak with someone at Sonder to explain why this was unacceptable, they managed to allocate an apartment in the same building as the one we had originally booked. It would have been preferable if they had done this in the first place, but ultimately it was worked out, and my wife's parents enjoyed their stay.