My family of 5 (2 adults, 1 grandparent, 2 young kids) had a great stay at Louise's place. Though we arrived during a frigid week in London, once the heat kicked on for a few hours, the flat was sufficiently warm throughout our stay. Three bedrooms each with a double bed provided ample sleeping space, and the open concept common areas (kitchen, living/dining room) provided a cozy spot for us to gather at the start and end of each day. The home was spotless and tastefully decorated, which added to our enjoyment. There are three sets of stairs throughout the home as the flat comprises the upstairs of the duplex building (stairs upon entry, stairs from the main landing to the common areas, and stairs from the common areas to the top floor), so it's essential for everyone in the group to be able to maneuver on stairs. Self check-in/check-out was a breeze, and Louise and Debs (her local helper) responded quickly to all of my questions throughout the stay. We loved it!