Duncan and his team was very responsive and helpful. Excellent communication. The place itself was located 10 min walk away from Notting Hill which is one of my favourite place in London. The street itself is quite local with lots of market shops to buy cheap stuff and below is a garage. No elevator. First floor I managed to carry the big luggage. He place was tranquille and calming, I can see the sunset and sunset with lots of windows/ doors. Well equipped kitchen. Lots of towels. Although we ran out of dish washing and tissue paper but Duncan asked me to claim after making purchase. But I didn’t bother. The patio is very nice to enjoy summer. Bed is comfy. Highly recommended !