Charlotte and her team was fantastic and took good care of our family.
We have a really lovely stay with one wrinkle in that the unit across from us was under renovation and we have a 4 month old infant. Unfortunately the unit being renovated is not managed by the same property manager and so there wasn't anything the team could do. They did ask the contractors to try to reduce the amount of drilling, if possible. We really appreciated the fact that Charlotte and team did everything within their power to address the issue.
They were also very quick in answering messages. We felt that we were in good hands. The area is also fantastic. Super central and convenient. There is a supermarket close by and a lot of food options close by (within a short walking distance).
We'll definitely stay here again next time we visit London! Thank you Charlotte and team again so much for the wonderful hospitality!