The host was very responsive to our questions and requests. Unfortunately we had a very disappointing experience with the 3rd party company that manages the property- Hostmakers. We had a horrible check in experience that left us in an unfamiliar neighborhood, not in walking distance from the property, trying to get in touch with Hostmakers to collect keys. After trying to repeatedly get in touch with a human through their emergency line someone finally arrived to give us the keys.
The apartment is lovely and the pictures are a accurate representation of the apartment. The neighborhood does not feel safe and when we first entered the apartment there was a vagrant sleeping on the floor within meters of the entrance. You are across the street from subsidized government housing.
While the building is elevatored you are unable to access the elevators from the outside with the keys (at least the keys we received). This requires you to either carry your luggage up three flights of stairs or go to the second floor, go around back, and access the elevator through another entrance to the building.
We did not have access to the terrace until day 3 of our stay. Our keys did not contain the correct key to access the terrace and it took until day 3 for Hostmakers to deliver us the key. Finally, while the apartment is next to Latimer road tube entrance, which is great for getting around the city, you will hear the train. If you are a light sleeper I would recommend staying somewhere else.
Again, the host was incredibly responsive and the apartment is as pictured. Much of the problems and our disappointing experience fall on errors by the managment company Hostmaker.