Nice people to communicate with and communication was very easy and fast! Unfortunately, due to London Underground traffic that we, as foreigners, did not now so well, we were not able to estimate a direct arrival time accurately so we had a waiting time before being able to check in. For us, it was no problem at all since we were not in a hurry but may be necessary to take into account for other travelers. The location near excel exhibition center was perfect for people that need to go there! Not even 5 min walk! There was a supermarket directly beside the entrance of the stay which was super convenient and also a very good small coffee and pastry place nearby! All in all good stay!