Lillian is very responsible and kind although I could not meet her in person. Her room is very clean and interior is designed beautifully like magazine picture. Enjoyed dry and steam Sauna& jacuzzi bath everyday and no one was there even during weekend. It's really relaxing and just 10 second to reach the spa from the room. Aldgate is quite convenient area for business people. I highly recommend this place and will return here definitely. Tks.