Shane was very responsive with emails. The access for entry on the phone was very convenient. If more than one person needs access, be sure to let the host know right away so it can be set up in advance. Overall the condition the apartment was not as clean or kept up as pictures and reviews we had read seemed. The floors were not clean, bathroom walls were grungy and not clean. Crumbs and pomegranate seeds on the floor (we did not eat there)We cleaned the shower heads before using they were so dusty and limey. Toilet paper holder was missing in a bathroom, as well as a cracked sink, partially secured toilet seat and stained bath mat. The other bathroom had a drain that took a much longer than normal time to drain. Multiple thermostats (we think that is what they were) but the main thermostat is back in a corner near the desk. We finally figured that out in the morning. We checked out after staying the night. There was too much to address for our 3 day stay, especially as one of the members in our group had recently completed chemotherapy. Shane refunded the cleaning fee after we submitted the complaint to AirBNB, however we did email him first in hopes we could correct the situation without the AirBNB complaint. The apartment has really great potential and with some upkeep and cleaning we are sure it could be as advertised for the future.