We did not meet Zdenka & Luis in person, however, they were perfectly communicative, and answered our questions immediately. The room looks exactly like in the pictures, except maybe it was a bit small for two to move around, however, it had all that we needed; a spacious wardrobe, a small minibar, a desk...etc
West Kensington is a nice neighborhood; it's very close to district and piccadilly lines. There's also a bus and a bike station nearby.