Front staff was a little rude and not welcoming upon arrival and check out. They did not go out of their way to make the experience worth while. I has requested to stay another night through tower suites directly and I left my luggage at the concierge before i could check in. When I got my luggage back I noticed that they had stuck the luggage tag sticker on my newly purchased bag. It was stuck on the bag and was ripped off and was noticeable. Unprofessional in my opinion that the staff thought it was appropriate to put a sticker on a bag. I was told you can use water to take it off. I was extremely unimpressed. I felt the overall experience was not welcoming to tourists.