Sam is awesome and we really felt that she went out of her way to make us feel welcome and do everything possible to make our stay excellent. The boat was not in its usual mooring, but where it was was great, just amazing to be on the canal, lovely walks and great recommendations for where to eat. I'm already regretting not giving it 5 stars! The only reason it wasn't perfect is because we are too tall! The boat does not suit those over 6 foot high.