ok ... so we stayed at Erika's flat and came back 10 days later .... need I say more? We voted with our feet!
During our second stay there was a problem with the internet and Erika went out of her way (in my opinion) to provide a working alternative IMMEDIATELY. She also OFFERED us a late check out on her initiative due to not having a booking the next day. We chose the flat because the location was convenient for family, we returned because of Erika's approach! If you are ok with not being in central London, this is a fantastic place to say in a nice safe neighborhood with good transport links 10 minutes walk away.