Communication with the host was easy before and during our stay. The room we booked was not available, so we were given another much bigger flat - 1 1/2 stories with two bedrooms and two showers/toilets. The kitchen is spacious with most of the amenities you would need during your stay. There isn't a microwave, but there's not much need to heat up food as the neighbourhood is abundant with international restaurants. The location is amazing with Boots just around the corner, Tesco and Sainsbury's nearby, and two tube stations within easy walking distance. We would definitely recommend this place to other people.