I can not describe how bad the communication was with this company. They did not say that someone was going to meet us at the property so when I was late I got a very rude phone call saying how they will not wait any longer even though I paid extra for early check in.
Finally managed to convince them that I was on my way from the hospital so managed to get in.
In 2 days of us being there the boiler broke, one of the radiators wasn’t working to start with but now the whole heating system was down, no hot water, we tried to get in contact with them and they gave us a number of a plumber who didn’t come to fix it so we tried to get hold of City relay again and then they just wouldn’t return our calls or texts, airbnb tried to get hold of them and no luck, so we ended up spending the night with -5 degrees outside without hot water and heating.
I don’t normally write bad reviews but this was extremely terrible, they never even checked up on me when I left the next day.