Overall we enjoyed this very well-located and comfortable flat but had to award 1 star due to own experience with agency and likelihood that this would be persistent behaviour for future guests. Would have awarded 4 stars if not for safety and refund incident/s below.
Positives: great roof terrace with sofas and surrounding trees ; great location, very close to the Heath; felt like a real home not a corporate apartment; comfortable (if very squeaky) bed; quiet (despite being on one of the busier streets in Dartmouth Park).
Negatives:
Open containers of meat left in fridge (one packet was a month old!);
Paid for cot not there on arrival - despite constant phone calls and messages to agency that day, nothing arrived in time (we got a refund);
Bedroom door handle broke on first night resulting in our 2 year old getting locked in the bedroom by herself. Informed agency of the issue but they were no help, informed them we were calling a locksmith who rescued the child and fixed the door. Receipts given to agency but they refused to refund us. (Currently awaiting mediation by Airbnb). Accidents happen, but the very least you can do is reimburse for out-of-pocket expenses.
Minor ... only 2 kitchen chairs and 2 outdoor chairs - not great for 3 of us! No laundry detergent as advertised. No blinds in the bathroom which had direct sunlight so was like a sauna.