Lovely apartment were we stay 1 week with 2 children. Feel just like home . Bus stops in front of the door, underground at 2 blocks. Portobello road the bock behind. Notting hill gate 10mins in bus.
Beds are really good, kitchen well equipped (fridge door need a small fix) bathrooms functional, wifi & netflix available.
We did not meet Melissa in person, but someone was there to provide us the keys and all the necessary explanations, the cleaning was just done. She also was really helpful for the checkout.
If you are looking for something that does not look like an hotel or designed for renting, that's it.