We really felt like we were in someone's home which was terrific as we had several families meeting up from three conintents. Having such a homely touch was delightful. Location was terrific and only a 7 min walk to the tube. The facilities are great. It is an old house with all the normal squeaks and creaks that come with such a grand old lady. It was very comfortable. The bathrooms were good. Lots of soft towels provided and the beds were super-comfortable. Jacqueline was great to deal with. We had some wifi issues ( who doesn't?), but Jacqueline was onto it very quickly. Car parking is good and if you are fortunate enough to be there at the right time of year, there is a fantastic garden to spill out onto - we just enjoyed the snow. Hopefully we will be back.