The apartment was in a great central location for the Olympics and very close to the underground and restaurants. It was a clean (except for some silver fish in one of the bathrooms) and comfortable apartment. I was not happy with the number of bathroom towels provided. There were 5 of us so we were given 5 bath towels, 2 hand towels and no wash clothes. We were there for 9 days and the washing machine broke early in our stay. Our towels got a little ripe by the end or our stay.

Liz was responsive when we emailed her, but I would have liked better communication on confirming our stay as it got closer. We paid for the flat 6 months in advance because it was for the Olympics so I started to get worried when I did not hear from her. I finally emailed her just over a week before we were to arrive to confirm our stay and find out how we were to access the flat. When she responded, she confirmed the place but said nothing about accessing it. Finally a day before we were to arrive she emailed the access info.

Lastly, The second day we were there the washing/dryer machine jammed and would not open. Liz sent someone out to fix it and told us it was a broken handle, but didn't let us know it wouldn't be fixed until after we were gone. We found this out only after sending an inquiring email. She never once talked with us about paying for the repair. When we got home we received an email from an Airbnb mediator to pay for the repair. Through Airbnb we came to a compromise and paid half of the repair though we did not break the handle. Liz is responsive and nice, but often does not initiate communication when it would be appropriate and helpful.