I came with a child, paying in advance from another account. At the time of arrival, I lost my phone with the code from the lock. Turning to the owner from another account, I explained the situation, to which I received a negative response. No code please contact support. As a result, I had to book a room again. Further, the owner, having received an explanation from my side, promised to cancel the first booking and return the money. He never canceled the booking and did not return the money. I am extremely disappointed.