Cathy is a great host - even when she's not there! We had some schedule changes that meant we never met in person, but she was still very available for questions and quick to respond. Check-in and check-out were a breeze, there were loads of towels in the closet (a big bonus when you have very long hair like I do!), and the bed was very comfortable. I wish I'd had a chance to meet her, but my visit couldn't have been easier even without that opportunity.