Lisa is a great host. From the moment we reserved her flat, she answered any questions we had and gave great recommendations. Also having a washer/dryer on site allowed us to pack lite, which is always helpful. We were on the top floor so you definitely need to be okay with stairs- but we had a spectacular view of The Shard. And being so close to Borough station was priceless. On a side note- we had dinner at the Trinity (with our kids) one night after a long day of checking out London and it was great. We would stay there again.