Great, spacious and clean apartment in a lovely quiet neighbourhood! We never met Charley, but picking up the key at a local shop worked perfectly and we did get a quick response on our AirBNB-messages at all times. Well supplied (kitchen and bathroom) and a VERY comfortable bed - nothing to add really! (Just perhaps a curtain, since the apartment looks directly onto the street, which feels a bit awkward if you don't bring a bathrobe on your trip). We definitely consider coming back the next time we vistit London!