It was a hard review to mark but can I say when we did move into the place we booked, we loved it and the experience would have got 5 stars. I will try and briefly explains my comments. A couple of hours before check in I received a call from Fiona explaining we could not stay in the apartment we had booked as the people who were due to check out could not due to illness. She offered us her other listing until we met with her to discuss. As we were already on the train from Leeds our options were limited at this time. Our concern was how did the person who was ill know they were well enough to travel the following day. We Met at the alternative flat, just round the corner. It had one less bathroom and no outdoor courtyard and was on the 2nd floor (there was a lift). I knew I would prefer the place we booked and was disappointed. Fiona did offer to either, let us stay there then move to the correct place, return and cancel our booking or simply stay there. We chose to move even though it would mean changing a number of appointments and things we had planned. Sorry, now on to the apartment we actually wanted. Fiona did move all all things and we did check in at 2pm the next day. We loved the placed, so glad we did move. It was beautifully designed, very well equipped, plenty of space, spotless and a fantastic location. Could not fault the place. I would highly recommend it. Like I said, if we had been able to check in the 1st day as planned it would have been 5 stars. Fiona is also refunding our 1st night too, I think that is important too.