Apartment was clean and the check in process was easy with a lock box available. Fiona was very responsive to any questions we had. We appreciated that the flat had a separate washer dryer (instead of the combo units often in European rentals), a real hair dryer!, and a fully stocked kitchen enabling you to cook without having to purchase staple ingredients. Loved the location as it is walkable to grocery stores, restaurants, the tube, and easy to flag a black taxi.