It was very easy to get the keys. We were shown the apartment and given lots of opportunities to ask questions. The pictures showed exactly what the apartment looked like. The apartment is nicely laid out. We were traveling with two children, so it was nice for them to have their own bedroom. Windows on street side are on 2nd floor above restaurants and public walkway. Noise is to be expected, even past the closing hours of the businesses - Truck deliveries in the morning. The bedroom on the backside of building is noisy from AC/Heating compressor. For me it provided a "white" noise aspect - loud constant hum. Great apartment in a very lively area. It is also a great location. It was a quick walk to everything.