Jazz is an excellent communicator. Very cheery and helpful. I didn't arrive until after midnight but she was more than happy to wait up for me and even offered me a lovely welcoming cup of chamomile tea :-) The bedroom was cosy and well-equipped with tea, coffee, sugar, chocolates etc. Jazz has put a lot of thought and effort into providing all the amenities you could want - including a hairdryer in the bedroom drawer :-) the bed was comfortable and the flat is in a convenient location, 10 mins walk from Tower Hill. I felt that it was a safe area to walk to at night. I would definitely consider staying here again. :-)