Our flight was a few hours late. I had scheduled to meet with Mike at his apartment around 8 p.m., he was still there waiting for us at 11 p.m. and helped me up the stairs with our luggage. He was very welcoming, gave me a tour of the flat and let me know how to reach him if needed. The flat was just as advertised... great location just a block from Trafalgar Square (although a bit noisy in the evenings we loved the location and walked just about everywhere), large updated flat (I stayed with my two young boys and my mom and there was more than enough space). We all really enjoyed being able to come back to the flat at the end of the day instead of a hotel room. We cooked dinner in the well equipped kitchen a couple nights and it made London really feel like home. The only down side which can also be seen as an upside depending on who you are... Mike does not charge a cleaning fee. Therefore the flat may not get professionally cleaned as often as some. On the whole this was a great experience in a beautiful flat and Mike is a great person to work with.