Ekaterina is as welcoming, charming and stylish as the apartment. She was very helpful and extremely prompt with questions before we arrived and check in was flexible and smooth. We flew in exhausted and late from Portugal and then flew out early to the US the next morning so we couldn't fully enjoy the tea/cookies on arrival and breakfast the next morning. We just wanted something convenient, quick to Heathrow, and reasonable and didn't expect all the other wonderful touches. We would certainly stay here next time we fly Heathrow.