I had very mixed reviews for this stay. For starters, the physical space was great. Clearly newly remolded and really well done, and the location was amazing. Tons of food close by, walking distance to Kensington Palace and the underground.
On the other hand, we had a few issues at this site, that made the stay very frustrating, including no keys when we arrived.
Pros: This space was exactly as the pictures depicted. It is small space on the ground floor of the building, which was all accurately explained in the description, and everything you see in the pictures is truly how the space is.
Newly redone space, with very nice upgrade and nice amenities included ironing boards and hot water heaters. It was also really nicely decorated space.
Location was amazing. On a nice and quiet residential street, walking distance to anything we needed. They had a booklet for recommendations that was also a really nice touch.
They had extra large towels which we were wonderful.
We had several issues during this stay, but Max and Billie and others assisting managing the site always had quick responses. There was constant communication which was really great.
Cons: When we arrived, after a lot of travel, we followed the instructions to get the keys from a lockbox and there were no keys. I had 1% battery on my phone, and no one answered when I called the number listed. We did manage to get a hold of them within 10 minutes, and they gave us a resolution quickly which was great, but it was a lot of anxiety and frustration to get to that point.
In addition to having to call them and search for numbers, the wifi did not work. In their booklet they have certain wifi's and passwords listed for each floor (great idea if it worked), and the one listed for ours never appeared. After a couple days, they suggested trying to connect in the hallway first. This did end up working, though we used the upstairs wifi because ours still was not listed. Again, grateful for the resolution, but if this is a known issue, it should probably be in the booklet. This also caused us to spend money on data usage that we did not plan to use, until we got wifi.
The towel hanger on the back of the door came out immediately when I tried to place a towel on it.
The lock on the main window did not work. This would not have been a concern if we were not on the ground floor. They did reassure me that they area behind the building was not accessible at all, but it is still a mild concern.
One other small thing is that there are not a lot of mirrors in the apartment. There was one above the bed and one small one in the bathroom above the toilet. There is no full length, or even half body length mirror. This made any attempt getting ready in the morning, really challenging, especially with 2 people in the room.
I think if the keys had been available, and the wifi had worked upon arrival, this stay would have been a good one. The other issues are small, and manageable. Unfortunately, these are slightly larger issues than we would have wanted to experience on our trip. If these are things that could be resolved in the future, I would stay with them again. The constant communication was a huge plus for me and the physical space and location really were perfect, and accurately depicted.