Peter’s communication was very good. He responded quickly to my messages. He also allowed us to check in early which was very appreciated!! He did change the apartment-same location just a different apartment-while en route to the apartment. The apartment we stayed at was quite a distance out from central London so be mindful of that. Not all the amenities, listed were available. Most of the amenities not provided but listed were shampoo, body soap, hair dryer. Peter explained he has tried to remove them but isn’t able to so if there are certain amenities listed that you are interested in it would be beneficial to ask. He did say there was a hairdryer but I could not locate it. One of the other women had one so she did leave it behind. The bed I had was pretty comfortable but did not have a mattress pad-which maybe aren’t used in London? The other 2 beds did not have mattress pads or top sheets-only a comforter. Two of the 3 beds did squeak with any movement. I heard it in the night when someone got up, moved or rolled over. Again my bed was fine but the other 2 couples were not comfortable. We did have clean towels but only one hand towel for 2 bathrooms and only one bath towel per person. We we’re staying for 7 days. No washcloths provided. There was a washer/dryer tho. The apartment overall was clean and quiet.