We had a few issues with our stay which seemed to get worse throughout the week, which included:
- Keycard not working and having to run back and forth until maintenance came and confirmed the card wasn't working and let us in, they said they'd let reception know but we never heard from them. Had to chase up later and re-explain the situation to a new member of staff who then fixed the issue.
- We were only allowed one keycard between two of us which was a big inconvenience, since we had to arrange when we'd had to leave and come back to the room. The lobby had turnstiles which required a card scan - an alarm sounded if more than one person went through which happened every time we passed through. On one occasion we were stopped and questioned by staff.
- First morning the shower was broken, the water even on the lowest setting was scalding hot and unusable - this fixed itself the next day.
- Cleaning staff were unaware of our actual check-out date, which caused them to try entering the room with master keycards on multiple occasions - stopped by the latch we had on the door (likely this happened when we were out but can't be sure). This made us uncomfortable and questioned the safety of our belongings - damage on the door from the latch suggests that this is a regular occurence. We messaged Chapter through Airbnb, told it would be forwarded to the team so action would be taken, but no one ever contacted after we were told this.
- Devet fell out of the cover every night due to lack of fastening, we then found blood stains on the devet and stopped using it.
- No proper bin facilities in the room (small bin under the desk, not enough for the week stay) and not told what to do about any accumulating rubbish, had to buy bin bags and leave them in the room to be taken by the cleaners. No hoover so if you stay longer than a few days the floors will get dirty.
- A previous review mentioned "if you're under the age of 25 expect staff to be condescending and unhelpful" which was definitely what we experienced during our stay - which is a bit strange for somewhere that is mainly student accommodation.
The location of course being great and the lower prices are the only positives really from our stay.