Coming from Newcastle to London, was informed that he was in New York on the night we were coming down and that he was unsure about check in times due to this. Day before we departed he asked if we would mind if his friend stayed there with us, which paying £120 for obviously we did not. Resulted in a refund and a frantic last minute book somewhere else. All in all, although his messages were friendly, it appeared to be a “my friend will be there, so you either cancel or stay with her” situation. Which is rather unprofessional especially since he took a week to tell us this, at 8oclock the night before :-)