We arrived to a room which hadn't been cleaned. The staff were prompt in getting it sorted but it meant lugging our luggage up the stairs, then down into the basement for storage while it was being cleaned then back up again.
The room itself left a little to be desired. The lamp didn't work, the ensuite bathroom had mold on the ceiling due to a lack of extraction fan. There was also one loose tile in the bathroom that didn't inspire confidence when you stepped on it.
The staff were extremely helpful and friendly. We were able to print out documents easily and were helpful with answering questions.
It is located in a great position and the area is beautiful. We expected a little more of the cleanliness and the condition of the room for what we paid.