My two friends and I originally booked to stay in this apartment for 3 nights, however when we arrived we realised how unclean and unsuitable it was for 3 people. We ended up staying one night simply because we had dinner booked that night and booked a hotel last minute for the remaining 2 nights.
Firstly the apartment was far too small for 3 people: we paid an extra £20 for an additional bed to be set up for the 3rd person which ended up being a mattress on the floor. This mattress took up almost the full floor space of the apartment, which made it difficult to walk about.
The apartment was not clean, which was the main reason we left. There was dust everywhere, the bed frame was stained and dusty, and the throw on the bed was covered in stains. There were hairs in the fridge and on the bed sheets, and the towels smelled of a weird burning smell. The shower area had not been cleaned properly, and to top it off there was old fruit behind the bed.
Also, the apartment was advertised as a light, airy apartment when it in fact had little natural light coming in. Not what we were expecting at all.
Finally, the owners were very hard to get hold of. They did not answer several of our calls and when they eventually did answer she said she would call us the following morning at 9am to speak about refunding our money. We did not receive a call, we left the apartment at 10am and eventually managed to reach the owner at 12.30. When we explained the issues we had, she was not in any way apologetic for the disruption this had had on our short break. She agreed to refund our money for the 2 nights that we were no longer staying however we have still not received this refund after almost 2 weeks. The owners are now not answering our messages and I would hope that this refund will now be processed as agreed.
We chose this apartment over others based on the good reviews, therefore whilst we hate to complain, we thought it was only fair to write an honest review of our experience with this apartment, and the hosts.