First off, I have to say that I had made up my mind never to use Airbnb again after having arrived in London only to realise that we had been double booked by a host named Carlo. Our family got to the flat at 11pm on a Friday night after having paid in full and received a confirmation with a 1 year old in tow to find that the place had been booked out for the same period by another party. Thankfully, Airbnb personnel were hugely helpful and managed to book us into a hotel for the night and told us to consider other listings for the remainder of our stay.
The next morning, I contacted Alex and within a half hour he had responded and accepted our reservation. This was only the beginning of his attention and generosity towards us. When we arrived a few hours later, the house was in a wonderfully clean and orderly state and he was there to greet and advise us about how to enjoy it and the surrounding area. Alex came almost every day within the hour of our request(s).
Not only is the venue wonderful, Alex is the nicest and most helpful person in the world. I am very grateful to have had a wonderful experience with Airbnb in the end thanks to him! You'll have nothing to worry about and you'll have lots of clean fresh towels!!!