Absolutely woeful experience. I never received my check in details. I had to cancel the booking an hour after check in time as I couldn’t get in.
For 5 hours leading up to 4pm check in time, I was repeatedly on the phone to the Management Company that runs the flat who were telling me they couldn’t find my booking. I also repeatedly called and messaged Airbnb who said they’d sorted it out, but I never received entry instructions and in the end just gave up cancelled the booking and got a hotel room.
It’s a great shame that 3rd Party Management companies are ruining the original spirit of Airbnb.