Stressful experience. Airhost For You double booked our accommodation. When we arrived there was someone else in in the property. The people in the property showed me their Airbnb booking and confirmation on their phone - they had arrived the previous day. They also showed me the messages from airhost confirming their booking. I contacted airhost who initially said they knew nothing about the other booking and said they would contact Airbnb to see what happened, despite the other people in the property showing me their messages and confirmation from airhost. I did not in the end manage to get an explanation from airhost as to how this double booking was able to happen - despite them confirming that the issue had been investigated and rectified. Airbnb told airhost they would call me to sort out alternative accommodation. Airbnb did not call me. Airbnb did send me a link to other properties I could try and book - none of which were suitable - as they weren’t in Greenwich - where we were supposed to be staying. We had made plans and booked various tickets in Greenwich for activities for the week. We had to book into a hotel in Greenwich in order to continue with our holiday in the location we wanted. This ended up costing us significantly more - for a holiday very different to what we wanted. We booked a 2 bed self catering house with Airbnb for a family of 4 - but ended up with 4 of us in one bedroom in a hotel. The extra costs were hotel parking, breakfast at hotel and eating meals out as we had no catering facilities. We had both booked time off work, and it was school half term and had various activities planned in Greenwich - it was 4pm we’d driven 5 hours with young children who were excited for their holiday - so going back home or rescheduling wasn’t something we could easily do. Airhost did refund our booking, and did maintain communication, we got £47 credit on our Airbnb account to be used within a month - this will be of no use to me. Plus a further £96 credit to be used within a year - will probably use this. However this is no where near the extra amount this cost us - nor does it compensate for the disappointment and stress this caused.