MAY RUINED MY STAY IN LONDON! She wouldn't fix the boiler, 6 days of no hot water, refused to refund me and kicked me out of the flat 1 day before my flight cause I escalated the case to the airbnb customer service!
I stayed in the flat for 32 nights. Let me start by saying that the flat is well located, on a quiet street and has a lot of natural light but these are the only positives. The flat & the building are very very old, the carpet was so dirty i was shocked, it is stained and filled with dust, the corners were so filthy, the bathroom & kitchen are old so is the furniture (be careful the flat looks much nicer in the pictures than it actually is in reality). I wish i could post pictures in my review. The beginning of my stay went well with May, she was quite responsive to my texts (although i did try calling her a few times and she never picked up which is annoying) until the day the boiler broke. This happened 1 week before the end of my 1 month stay. She kept saying that the plumber is coming but then he never showed up but i am not sure if she has ever arranged for him to come cause the boiler was never fixed so i basically stayed WITHOUT HOT WATER FOR 6 DAYS! I had to go shower at some friend's place which was really inconvenient, embarrassing and unacceptable given the price i paid for the flat (definitely definitely OVERPRICED by the way!). The story keeps getting better and better, cause May decides to kick me out of the flat 1 day before my flight cause i had asked her for a refund which she refused so I escalated the case to the airbnb customer service (according to the airbnb rules i am totally entitled to 50% refund). The cherry on the cake is when she kicked me out of the flat 1 day before my trip! I had to leave work early to go pack my bags and leave the flat to go to a hotel for the last night. The funny part of the story is that she came with the plumber to fix the boiler the day i left, of course cause she was going to move into the flat again.
Airbnb customer service was very very good and understanding of my case. They refunded me 50% of the last 6 days, a full refund for the last night and offered to pay a part of my hotel fee.
So overall i would DEFINITELY NOT RECOMMEND staying at May's flat, for the same price (or even lower) you can find a much better flat AND a much nicer landlady :)