Iain and his family were most responsive and helpful. When we couldn't get the CD player working, his son came over w/in 20 min to show us. I love the old Englidh feel of this flat and that made our stay so delightful. Loved the beautiful red room/library w it's tall balcony windows and comfortable seatings, great books and classical music. Enjoyed relaxing here after a day out. The kitchen dining room was nice too w it's large window balcony and dining table. Nice to hv 3 bedrooms and bathrooms. The bldg is over 100 years old, so guests should properly expect s more dated feel and set up re total modern day conveniences (though it was adequate for us). We approached it like visiting an aunt's long held family home vs staying in a freshly painted and all spiffed up 4-5 star hotel. Everything worked fine for us. Location is tops as well!