Overall, we loved this apartment. It’s just as described in the listing. The host has made check-in easier through the use of an electronic code for the door to the apartment instead of having to retrieve keys from a nearby lock box. Location in Fitzrovia is great. Very close to several tube stations, supermarkets, coffee shops and restaurants. Bed and shower also excellent and it’s great to have the elevator and the washer/dryer. Only negative was a couple of issues with towels. The hamper in the bedroom was full of unwashed towels and there was only one clean large size bath towel (plus several hand towels) provided for the two of us who were staying five nights. Although the host’s support team was very responsive overall, we notified them of these issues and they apologized, but told us we would have to pay 40 GB Pounds extra to have the dirty towels removed and get additional clean ones. We said that this was not appropriate or acceptable. We therefore had to make do with the clean towels that were provided. No further effort was made by the host or support team to address or resolve the situation. Because of this we gave the overall review 4 stars instead of 5.