I had some trouble figuring out the lockbox/entrance door situation and maybe a better description would have helped but also it could have been user error! I like the "what three words" suggestion given once the booking is approved, and the best part about the place (besides waking up to a polite cat snuggle, totally optional) was how responsive and helpful Amy was! I'll also say the place was super super clean and comfortable, and I give super props for the cleanliness given that cats live in the building; keeping areas clear, clean and smelling fresh! I was so graciously asked for cuddles and was blessed with the presence of a sweetie but this was just a quiet meow and I'm sure the cat would have been fine if I hadn't opened the door. Also, the ear plugs provided are amazing!