Good communication and friendly host. Inflexible on check in time. We barely made it by the cut off of 6pm with 3 little kids. Close to grocery store and lots of good restaurants. Close by to Balham station on the northern line. Would not stay here again due to noise from street in front and overground in back, bed too soft and bed covers too hot, lack of basic amenities in the apartment (salt, pepper, cooking oil, laundry detergent, soap / shampoo), and shower doesn't work very well handheld doesn't stay up and water pressure low. Windows do not provide any insulation to noise outside so not sure how well it would keep cold out in winter (we stayed in summer).