Ella was extremely prompt in all her replies which was most helpful. The flat is centrally located and has access to a very nice private garden. The flat is on a main road however, so it is noisy. We made short daily trips to places like the Science Museum, The Natural History Museum, Kensington Gardens, and Hyde Park. The kitchen is not really set up for family cooking so plan to eat out or only preparing the basics at home. The beds were not great but we slept well enough on them. The storage space was a bit cluttered.