Valentina was terrific—remarkably responsive, friendly, flexible, and communicative before and during our stay. But we needed to reach out several times upon arrival, as the heat was off, so the flat was quite cold; it was unclear if the towels had been laundered (damp, left hanging); and the WiFi wasn't working. After looking up the manual for the boiler, I figured out how to turn it on, but we had to leave for a few hours for the flat to warm up. Laundered the towels ourselves and discovered that the machine leaked water while running. Never did figure out WiFi access. Again, Valentina jumped to reply and help when I raised these issues, but the quality of our stay didn't match what we paid. A few simple upgrades, like new bedding (sheets had holes & discolorations, lumpy pillows), more information (instructions, tips, manuals for devices) added to the AriBnB listing, and working WiFi, would make this a more comfortable stay.