Without being called to tell me, my booking was moved to Waterloo and I wasn't informed until I arrived in Clapham. The staff didn't apologise for this, didn't offer support in getting to Waterloo, only gave me a postcode and blamed the accommodation manager. I had to call ahead to the Waterloo hostel in order to confirm my place as the Crown staff hadn't confirmed there was even room there, they just gave me a list of other hostels to go to assuming there was still room there. Pretty shoddy organisation by all accounts, poor communication and your staff didn't seem to really care about it. The accommodation toilets in the hostel were grim, sick and urine in the toilets and showers.