Anetta upgraded us to the garden floor flat, with courtyard before we arrived, at no extra expense. Our stay was pleasant, as the flat was comfortable and clean. Although a bit on the small side, it was still quite adequate for 4 people. It is very close to Hammersmith tube station and in a safe, quiet neighbourhood, which we really appreciated. The courtyard helped to somewhat lessen the impact of the heat (there was a 'heatwave' when we were in London) since it helped the flat to cool down. A downside was hearing the baby cry on the first floor during the first few nights of our stay - apparently they were guests in first floor flat. Unfortunately, we also missed meeting Anetta and Toby as they were away on holiday at the time. (Maybe we will meet next time :) ). But her trustful Maltese friend Noreen was very helpful when we needed to contact her when our son fell sick during the trip. All in all, a pleasant, comfortable stay. We would come back :)