Sergei is a very helpful host who provides timely responses to all our questions and requests. This helped to ensure a smooth check-in and check-out process. He also does his best to help - he provided us with a late check-out in lieu of my evening flight schedule.
The unit is located in a nice environment, with lush greenery and large open spaces for my children to roam and play. Eateries are also close by and the nearby Westfield Shopping Centre provided us with all our needs. The unit is also well connected to Central London via the highspeed train from Stratford International, which is an easy, barrier-free, walk from the unit.
Unfortunately, the unit itself can be better upkept. While the pictures on the listing are accurate, the level of cleanliness may not be suitable for those who expect a clean environment, especially those with young toddlers. (But if it does bother you, it is not difficult to give the hard laminate floors a good clean and pick up dust balls in the carpeted rooms as we've done).
The air circulation of the unit is poor. We were in London during the week of high temperatures (high of 38 degrees c) but Sergei was unable to provide any fans. (The unit only has central heating and the only form of air ventilation was by opening the windows). Hence, it was quite stuffy and was really bad on the Thursday night where temperatures were at a historical high. (Nevertheless the room circulation improved significantly when temperatures lowered to about 20 degrees c in the later part of the week)
Lastly, the mattresses were very soft, providing little support. Even though the host tried to pad them up with quilts, they remained springy and uneven (you could definitely feel every spring). Combined with the heat and stuffiness, it was not easy for us to rest well at night.