Host did not show - very disappointing. Only restaurant manager from next door. Easy in and out with building code and easy check out. Flat was nice but up 45+ steps so not so much fun with bags. Washer available and we made use of the clothes drying rack. Best part of this is the location - lively Pimlico neighborhood and wonderfully close to Victoria Station - both rail and coach stations. We took two coach tours and rode the underground so we loved staying here in the regard. Many pubs and markets and restaurants and easy access to getting around London. Would stay in this neighborhood again - remember you are in the city so noise-sensitive folks bring ear plugs. Also had my hair cut at a salon across the street - fantastic!