Toni is very hospitable, communicative, accessible and courteous. She went out of the way to allow is early check in and quickly provided us with a pedestal fan as it got very hot in London. Her place is very conveniently located in the heart of London with easy access to four Underground stations. There is plenty of retail around to get your groceries and eat out. Its 12 min walk to Hyde Park. Kitchen is well equipped. It's an old building around a courtyard and thus ventilated from the windows opening in there. That does create ambient noise from the neighbors especially in the summers. We found the place small for two adults and two kids, perhaps it may work better for smaller families. Its adequately furnished and Toni is very accommodative and sensitive host.