They did accommodate a late night arrival however the place is very small and quite dirty on arrival and very hot with no aircon. They provided small fans that did help over night and did drown out the outside noise. The apartment needs a once over clean up and fix, this includes cleaning the stains from the couch, fix the shower door and kitchen sink. The smell of weed and lipstick on the front door wasn't a good start on day one, acknowledging some of these things are outside of their control. Whilst the location is close to London City, there wasn't a lot close by and didn't feel overly safe.