Although we never actually met Cristina as she was away, she was very helpful as soon as we had made the booking, sending us e-mails with lots of information about the house, and was very kind to provide us with toys, high chairs, travel cots etc. for our children. The travel cots were all made up too which helped when we arrived so we could put the babies straight to sleep. There were towels all laid out on the beds, and Cristina also offered to get some essential food in for us before we arrived. Cristina was also always in contact with us before and during the stay via e-mail / text, and also the housekeepers were very helpful and friendly too. The house was very nice with a great kitchen with all the required utensils etc., had a lovely open plan living room with doors to the patio and had a perfect garden with trampoline, swings etc. for the kids. The off-street parking was very useful. The two double bedrooms were comfortable, and the attic loft bedroom had a nice shower room / toilet. The one drawback was that the house does not have a bath, but we didn't mind too much as most of our family could shower anyway. We would definitely stay here again.