Everything about booking and arrival was easy to handle with communication between Vishnia and the person who met us at the apartment for arrival, Anna. The apartment was on the 4th floor and had a working lift. The apartment was a compact 2 bedroom with a living room / eat in kitchen combination room (essentially 3 rooms off of the entry hallway and the bathroom). Upon arrival Anna met us at the apartment and gave us a quick tour and departed. The place was clean with linens and towels as needed. The two bedrooms were compact, one was essentially the width of the bed with a small closet for hanging clothes, the other was larger with a double closet as well. The kids claimed their bed in the smaller room was more comfortable than ours in the larger room and I would agree as I didn't find ours to be especially comfortable. Our family of 4 with 2 girls (9 and 11) had enough room to relax when we came back to the apartment during our stay. The bathroom has a stand up shower, sink and toilet. Even our girls found the shower to be quite compact and none of us are large people but it was fine for a short stay (just a warning :-) The bathroom sink was very slow to drain.
The kitchen had a microwave, small fridge, dishwasher, tea kettle and 2 burners. The one thing it was missing was a coffee pot!!! One of my highlights when on vacation is waking up before everyone else and enjoying a cup of coffee. I was able to make instant with the tea kettle provided, but it just wasn't the same. There are also places for fresh coffee just around the corner. The kitchen had settings for 4, a couple pots and everything we needed to cook basic meals but no oven to bake in. There was a hair dryer and ironing board as well. We were able to do laundry as well. The grocery was a quick 3 blocks walking. The surrounding neighborhood was a quick walk to Covent Garden, the British Museum and several tube stations. There was a homeless person sleeping in the doorway next door one morning as we left the apartment, and one climbing out of the rubbish bin on the ground floor the day we got there, but I think that is probably the norm for larger cities so we chalked it up to being in such a big city. Overall we were happy with our pick and stay. If we were to return to London we would keep this on the list as it was clean and met our needs, but we would also check for other locations as well to see what was out there. Yes, coffee is that important to me :-)