Ana was ver helpful leading up to our trip, answered all of our questions, and had wonderful suggestions for restaurants and shopping. We highly recommend Fowds cafe - they have the best croissants we have had outside of France, and the staff is incredibly friendly! The flat is lovely and very comfortable, and the washer and dryer is an added bonus, especially when traveling for 10 days with a 5 year old boy! We especially loved the fact that this is a two bedroom flat as well. For us, the nearest tube station was closer to a 30 minute walk, but Ana had left wonderful directions for several bus stops close to the flat, and we found the buses more useful for where we were traveling. However, there were a few times we took a bus to a tube station, but it was easy. Unfortunately, we never had the opportunity to meet Ana in person, but she was always just a message away if we had questions and needed help.