I arrived in time for the time that Geoff asked - no one was there, nor did he tell me he was out of the country. He left his daughter to do the job and she completely forgot. I had to borrow a neighbour's wifi to contact her. When she did arrive and I raised the issue, she took no responsibility and was extremely immature and rude in retaliation, on top of not understanding English. I wish I could attach screenshots of her messages afterwards.
Her husband was more mature and rational and after talking to him, I asked if I could clean up, i.e. take a bath since I had been travelling for the day. He said it was ok and I checked also with their other resident there who gave me the ok. I was not able to take the bath because Geoff's family turned off the hot water and then to be vindictive, denied me hot water for the whole duration of my multi-day stay. His wife, who also does not speak English, made a point of letting another resident have a hot shower in front of me and then denying me afterwards.
It was a horrible experience, quite hostile, and airbnb gave me a refund. Before you think I'm just a crank, read other hosts' reviews of me and judge for yourself. I'm always very considerate and conscientious and polite - this is definitely the worst, craziest airbnb experience I've ever had. My subsequent airbnb hosts could not believe a host would deny hot water to their guests. These people lie, are horrible communicators, have no awareness of their actions or responsibilities, are insensitive and malicious. It is not worth it. Trust me, this is a red flag if ever there was one. It's not worth the hassle or the price. Stay away.