We were travelling for a work trip and were looking forward to staying here based on the pictures. I sent a few questions prior to travelling down to which I received no response (just one of those things I thought)We received a WhatsApp message 34 mins prior to check in saying there was a “problem” we then heard nothing from this point on until 5.30pm. We were sat in a van stranded just near the excel. We then called and messaged multiple times asking for an update, we eventually got a call back, at this point we were talking to “someone helping the host out” and he said there was a problem with the flat and he would put us in a two bedroom apartment near where we were staying. There were four of us who were colleagues and were unable to share beds. After another two hours we were told the host would book us in the “good hotel” only if we sent an email saying we would cause no problems or trouble for her. We agreed as we were desperate for somewhere to stay (all other hotels were fully booked or 6k for our three night stay) we we’re told this process would take ten minutes, 1 hour passed and we heard nothing, we went into the “Good hotel” to find they were fully booked. We called the host and she advised us to park in her space and wait (no idea why) at this point we were four hours sat in a van outside the excel building. We contacted Airbnb and they helped us find another booking, which was fantastic. The whole experience from the host was horrendous, a lack of care, lies, uncontactable and her sole focus was not getting a 1* review as “Airbnb don’t like that” I would absolutely NOT recommend staying here or dealing with Larkin in any capacity moving forward.