Zoe is very nice and was very helpful with all aspects of my stay including check in and check out. She stayed in touch every step of the way and always got back to me very promptly, and she made me feel at home and even shared here lemon ginger tea. The bed was comfortable. The apartment is just down the street from a Tube station and near grocery stores (across the street). There's a good size living room. The kitchen works well, and has everyhting you need, as does the washing machine and the shower. I appreciated Zoe sharing her home with me, and making my stay easy.