Amanda is responsive and helpful though I did not get to meet her. Her friend Keith was to meet us on arrival but we are delayed due to customs clearance at airport and Keith had to leave prior to our check-in. Nonetheless appreciate that Keith has waited for us for few hours. The location is good. It is quiet and near the park and Vauxhall city farm where my 3 kids had some fun. It is also less than 10mins walk to the Vauxhall tube station where it is just a few stations ride to Victoria station and Central London area. The kids had fun walking up and down the staircase as it is something we did not have at home. The bedrooms have several beds, the living room is spacious and kitchen is well-equipped for preparing home cooked meals. The design is rather unique and slightly country style look with some old school amenities. The key cons are the flight of staircase leading up to the bedrooms which is daunting for heavy luggage and the place is slightly dusty upon arrival.