Violet was very responsive. Check in was very easy. The apartment was very clean and comfortable; there was a musty odour in the bathroom and Violet was unaware of - she has Indicated they will be investigating. The apartment has great access to bus route, and 10 min walk to tube. With the Elizabeth line it is a 30-40 min commute to Central London. There is some lovely pubs and restaurants in the area, and the Westfield Stratford Mall is nearby. We will highly recommend Violet and this apartment to family and friends!