Constantin is good to communicate with. The Kilburn neighborhood was a great, working class place to be staying in and we felt quite safe. There were many locals to interact with, good but small grocery stores, lots of restaurants, and easy access to the tube. Our group of 7 (family of 6 plus one adult) had good space to stay in. The bedding and towels were fresh and clean and comfortable. But like a previous reviewer said, it is not 5 star yet. No salt/pepper/sugar/olive oil for cooking with, kitchen linens were delivered after we requested them, needed to request information on how to assemble the fold-away couch, and the bathrooms both have some water issues that are a bit distressing. Our family has stayed in 15 rental homes in 6 countries spanning almost 4 months, and we've had a variety of living conditions.