This was a disappointment for sure. It appears to be lovely but once you get there, it is not clean, not well cared for and Veeve was not responsive to issues. We arrived to a dirty mop and sponge on the ground, weeds growing crazy in the courtyard and broken glass, garbage under the couch, which blew out bc it’s hardwood floors, we put our backpack on the chair and it collapsed, it had clearly been snapped and propped up to look ok, the bed downstairs had 5 broken slats hanging off and my son had to sleep on the floor. (Veeve offered to compensate and never followed through!) The second bed upstairs is a thin layer on wood slats, it’s on a busy street, which is fine if you don’t need to open the windows for the heat. When asked to address the bed, i was told they could come in 2 days from 10am-2pm. Nothing like staying home a full day of your over seas vacation. Super disappointing but LONDON never disappoints. We made the best of it. This has GREAT potential, just needs love and many repairs.