Minus 1 star for the cigarette smoke and dirty flat
Minus 2 star for the bad communication and service
Minus 3 star for not knowing about the flat wifi or its appliances.
We were so looking forward to a stay at this flat in Holborn. Let's mention the one positive: the location is fantastic.
The design in the pictures advertised looks great, but in real life, the furniture's had a good beating. We arrived with crooked frames in one room, and a frame apparently ripped off the wall in a bedroom, with the glue and tacky stuff used to hang it still attached to the wall. The smell of cigarette smoke hung in the kitchen. We had to open all windows to air out the flat.
We tried to communicate the issue of the entire apartment being dirty to the management company but they weren't offering any solution. We sent them pictures and still, they said nothing would be done about it. We felt really disappointed with the service and cleanliness of the flat.
Minus 1 star for the cigarette smoke and dirty flat
Minus 2 star for the bad communication and service
Minus 3 star for not knowing about the flat wifi or its appliances.