We originally booked to stay at a different property but was offered an upgrade to another property a day or two before check-in, which we were happy about.
Check in was easy and smooth, the apartment was clean and spacious.
Andre was quick to reply to my message and was very helpful.
However, there were a few minor issues with the property (one of the chairs were wobbly, the mains switch flipped when switching on the oven, the bathroom fan was very noisy and didn’t seem to work very well). The biggest issue was that we had no hot water on two out of three nights of our stay. Andre came and fixed it on one of the nights as we were out of the property. However, on the other night, we were putting our child to sleep when we realised there was no hot water again. Due to it being the evening, I messaged Andre and asked him what we could do to fix it again, and he sent us the manual for the boiler. No matter what we tried, we couldn’t fix the problem and didn’t want to wake our sleeping baby, so we couldn’t shower that night.
Overall, I cannot fault Andre’s service but I felt the apartment did not live up to our expectations.