The apartment was in a great location and was tidy and clean upon arrival. The decor was lovely and inviting. No issues with the home itself. The only negative experience we had was with check in. It was unclear prior to arrival that they were looking to communicate with me outside of the AirBnb portal. It was not confirmed or in written instructions that they wanted to communicate via an external messaging app. I did confirm my arrival time via the Airbnb app and showed up on time but still had issues. I had an uncomfortable phone call with the host and we had to wait outside in the rain for about 20 minutes. The man (not the host) that came to check us in was very kind and apologetic.