Going to the office to collect the keys is out of the way. It takes 1 - 1.5 from the airport to the office and a further 30 - 45 minutes on the train from the office to the apartment, if you can get on one - avoid peak hour or look for an alternative. The apartment was nice enough, had a comfortable bed and equipped kitchen (no kettle). The shower head is detachable but the clip is snapped off so you have to hold it. Apartment also has no aircon or fan so very humid and uncomfortable during the day and overnight in the hotter days. All in all budget accommodation with a high price. Communication with Ali was very easy.