Yvonne was very nice and friendly. She has been message us to confirm a location to pick us up to the flat. She wait for us to arrive and explain to us everything in the flat and also the services for the gym & swimming pool so that we can use it before she leave the flat. She has also given us some shopping area to get our stuff. The flat is clean and feel so relaxing. The area is central, so you can walk or take the tube to do sightseeing. The location was very easy to go anyway.