My sister and I came to London for the first time and we were so impressed at our location of stay. We were very happy that we were able to check in early since we landed really early. Check in was easy as the instructions were written perfectly. Our room felt safe and homey. The backyard was a great place to decompress after a long day out. We felt very comfortable and satisfied with our stay. We were also grateful that our check out processed was handled well. They were very understanding and I am looking forward to coming back to London for another stay in the future