Beware…. I reported that the bed was broken and asked for a refund. I was told that I was trying to scam them and should have called and not done it over message, (I only had wifi to message). I tried to fix up the bed as best I could before leaving and was told that the next person staying had no issues (thanks to my bed adjustment) so that was proof it never happened. I just asked that they ‘look’ at the bed as it’s pretty obvious as it’s still broken. Sigh.
The host then said they are reporting me to everyone else to warn them about me. I’ve never had an issue with anyone on Airbnb. My email to the host just reported the issue and asked for a refund.