This is one of the best Airbnb experience that I had..from starting with my enquiry they answered everything very nicely and in a detailed way.. We were in communication throughout till we reached the place.. They also suggested us a good airport transfer company .. On arrival Kim welcomed us and gave us a complete orientation.. They were really nice .. They even let us keep our luggage for few days when we were traveling around UK.. I really appreciate their help.. They also provided with all the amenities that u could have forgotten including plug points conversions and everything in the fridge so that U don't have to run for grocery as soon as u reached .. Now I get why they get 5 stars always..Would highly recommend it to anyone ..