I booked this place for my family member. when i reached this place then heater and hot was not working . also On 25th dec heater was not working. after msg and many call, she reply . due to this my brother getting cold and fever. drinking facility was not available.hot water also not available for bath on that day. my family member call me so i went there to help them communicate. i contacted support team then she recharge. At 7pm she msg me for extra money 65 gbp and told " if we will not pay then will cancel the contact immediately next morning 9am checkout ." Reason she give me u visit here. but i already mention that i m coming to solve this issue and communication help with person who is going to come to fix heater issue. but she is not agree and demand extra money that is illegal and at the movment where we go . how we will find new place in night. so i had to pay 25 gbp.this is totally unacceptable and legally wrong.