I am still waiting on being contact as I was ensured I would have been.
Well where do I start…. Disappointment us an understatement!
First things first.
We arrived at the hotel a little after 4pm check-in was pretty simple but then when we arrived at our room that’s when then games start. After the first key card not working for the door I went back down stairs to the front desk for the gentleman to give me a new key card. This happened 4/5 times before the gentleman coming with us he brought a further 7 cards plus the master card to try and get us into the room. All those cards didn’t work and he eventually had to use the master card to let us into our room, after setting our bags down our next mission was to get something to eat as we was starving after a 6 hour drive down to the hotel. With this we went back down to the front desk to ask about room service (which is advertised on Airbnb) to be told you do not offer a room service so our only option was to go to the in house Chinese bar in the lobby. I can say this good was incredible. A little pricey (cost £30 for 2 meals and a side) but all in all amazing 🤤. After eating we thought we would make the most of the facilities that the hotel had on offer. To our disappointment we were then to find out the terrace was closed due to carona. A little disappointed we thought fair enough, although there was nothing on the advert that mentioned closure of facilities we thought there were plenty more to keep us occupied so moved on to go and have a look at the cinema rooms and play rooms after trying and failing to locate these rooms we decided to ask the front desk how we get there, to be told that as we were only staying one night we was not entitled to use these facilities, now growing more and more frustrated I then enquired about the treatments to be told we couldn’t use that and then get told we couldn’t use the swimming pool or hot tub either as they had to be booked slots and there was no spaces left, so that just left the gym and the golf simulator. The gym (if you could really call it that) has a couple of treadmills, bikes and a rowing machine and a few weights (safe to day my skinny self didn’t last very long in there either) so we decided to try the only thing left to do in the hotel that was the golf simulator, after 2 rounds the programme crashed, shut down and reset the game. Now extremely annoyed and as what the hell I had paid over £280 for one night for we went up to our room in thoughts to sit in bed and watch tv. But surprise surprise we couldn’t do that either as the tv and the bed were in separate rooms. Even if it was in the same room we couldn’t have watched it due to the sheer carnage of the noise of the passing trains right outside our room every 5 minutes.
Time frame *10pm*
Getting tired after a long day and just wanting to go to sleep we decided to go down and ask the front desk what time these trains stop screaming past our room. The guy behind the counter told us 12pm. Not very happy but also not a lot we could do about it we decided to go out for a stroll untill 11:30 when trains should soon be stopping. But surprise surprise it is now 1am and the trains are still screaming past and still no sign of sleep in the near future and now extremely annoyed and tired I once again make my way to the front desk to get answers to be told I don’t know what time they stop. Now getting extremely agitated I ask to change rooms so we can get some sort of sleep before the 6 hour drive home ahead of us, to be told the only thing you could do is DOWNGRADE the room for the night! Rather disgusted at this I then ask what time breakfast will be served in the morning as we had an early start for a big drive ahead to find out that breakfast is not included!! BREAKFAST NOT EVEN INCLUDED IN THE PRICE FOR £280+ per night!! Absolutely disgusting!!! The manager then tried to make amends and said Iv added you on to the breakfast list for no extra charge. With this we both got escorted to the room we would be sleeping in which may I add was possibly the smallest hotel room I have EVER seen! But at this point we was so tired all we wanted was to be able to go to sleep!
Fast forward to the next morning and no sign of breakfast! So we held on and held on, in hope that breakfast will turn up 45 min untill our departure still no sign of breakfast and unable
Yo drink the coffee in the room due to have revolting it was we had no choice but to Order breakfast in from somewhere else. Upon arrival of it breakfast my girlfriend sat outside while I filed a complaint about our horrendously disappointing stay. I was ensured by the member of staff that I would get a full refund and to expect a call from the hotel the day after (Monday). With this I walk outside to finally be able to go and eat somthing and have a drinkable cup of coffee to then my shock of the sprinkles coming on without prewarning and ruined all our food and drink! This really was the last straw!
At this point the lovely lady behind the counter was also horrified with what had