I'm afraid the listing was inaccurate and the communication did not exist. It was clear when I arrived that noone knew I had booked, even though I had sent two messages. The photographs on the website were an amalgam of 4 apartments at the property catering for 16+ people. I met Alastair by chance when I was trying to rectify the problems with the apartment I had been allocated (I had booked 2 double beds and was offered two singles). It had a kitchen area with dishwasher but with no crockery or cutlery to wash. Alistair was less than friendly and passed my to someone called Geoff who appeared to be managing the listing. I love cats but I prefer not to share by table with them so I declined breakfast. Parking was available on the street but the two off road parking places where taken. Had I gone during the week there would have been daytime restrictions. The two pluses I can offer are that the linen was clean and it is close to Kew.