I maintained good communication with Andrey, who advised his associate, Eugene, would greet us. Eugene showed us around the flat and explained how to use the air conditioner. I didn't think about it at the time, but would have liked to know how to use the clothes washer. We arrived at the flat after a ten day tour through Italy, Switzerland & France, so it was great to be able to wash our clothes.
We figured out how to use clothes washer before resorting to reaching out to Andrey. Andrey responded promptly about the flat not having a clothes dryer, after I messaged him about it. It wasn't a problem and although the washer takes longer than ours back home, it does a good job spinning the water out. There was also a lot of hangers to hang dry & an iron/ ironing board to get the wrinkles out.
Andrey had instructions on how to use the television and connect to the wifi. We did experience slow internet service as other reviews posted, but also experienced it in other areas London outside the flat. I was told the service provider in that area was not good.
Although we spent most of the day out of the flat exploring London, my family and enjoyed it when we got back to rest/ sleep. It was clean & had amenities we appreciated. We had great weather & left the windows open, so there was no need to use the A/C. Surprisingly, no flies came in although there were no screens that we are accustomed to having.
My wife & I slept in the room facing the street and although you could hear street traffic, as should be expected because the building is on a main street, we had no problem sleeping. I sleep with soft ear plugs anyway due to being a light sleeper. My other two children that slept in the other bedroom didn't hear the street noise. The room we slept in faces east and although it had thick curtains it was bright at 6:30 AM when the sun rose. Not a problem for us because we get up early. In case you're the type that sleeps in later, you may want eye shades if you get the flat in Summer or during sunny weather time. Again, not an issue for the other bedroom.
The area felt safe & the building was secured to tenants... none of which we saw or heard, so no issues there. The lift was small, but convenient after each day of long walks.
The flat is located in a nice area across from Green Park & nearby Hyde Park. There's a convenient nearby small market around the corner & a larger market blocks away for food & necessities. Two metro stations were close by, including public bus & tour bus stops. High end shops/ restaurants are blocks away & Regent Street/ Piccadilly Circus restaurants/ shops are within a 15 minute walking distance. Buckingham Palace was also minutes away, while having a nice walk through Green Park.
Overall, my family & I enjoyed the flat and it lived up to its description. My twelve year old liked the flat more than the hotels we stayed at during our ten day tour. I do recommend that if you haven't been to the UK or Europe before, leave your own home country expectations of accommodations behind and work around the differences to enjoy your stay in any foreign country.
We thank you for the stay at your flat, Andrey. It allowed us to have a pleasurable stay and visit in the UK.