The listing doesn’t mention that you have to go to a grocery two blocks from the flat to pick up keys, so you can't have a taxi drop you off w bags at the door. The guy behind the counter was nonstop on his phone, and ignored us. We were tired from traveling, so it was stressful. The manager of this over-priced flat had made us into their employee. We walked two blocks to the flat, and just could not make the key work in the door, so were lucky that a guy entering let us in. We walked past a cluttered entry, with peeling pipe and paint chips on the floor, half dead plants at landings. In the apartment we noted a stain on the couch, very stained chairs around the table. Constant banging from above apt. We returned the key to the rude guy, notified the manager that we'd left the place untouched and why we wanted a refund. She spent days trying to convince us to take a 1-day refund on a 3-day stay. We insisted on 2-days. She then became unresponsive. Airbnb was useless. We lost $1300!