When we first arrived at Jurgita's apartment it really wasn't what we expected but between my wife and I we decided to stick with it as we were staying there between a lease ending and a purchase of a property.
First of all luxury is a massive over exaggeration of basic. The flat has the bare minimum that a host should provide. No shower curtain or glass so you'll be squatting in the bath trying to clean yourself. The apartment is generally dusty and I was unsure of the cleanliness of the sheets and towels (we actually ended up swapping the bed sheets to our own, as we had them with us due to moving.). There's no WiFi, which isn't mentioned as an amenity but to class an apartment as luxury without the basic standard offering of WiFi... these days that is a massive overstatement.
As we were moving we utilised some of the space in the apartment to store some of our items, just a few boxes and some pieces that didn't fit in our storage.
Mid way through our stay Jurgita messages me asking if they can have someone come view the apartment that same day. I advised her of the scenario and asked that she provided me time to move my possessions to storage to ensure that they didn't leave a bad impression on her potential buyer. She then expressed that she was upset that I had stored possessions there without informing her. I told her that I would have them removed ASAP.
The following morning she arrived around 9:30, the first thing she mentions is that she has a bad throat, obviously in today's covid world I'm not happy with the idea of sharing my space with someone that's not well, due to the potential risks. My wife is higher risk due to a low immune system and as much as I tried to appease the situation so that she would leave, she continued to complain loudly irregardless of the fact that my wife was sleeping.
I speak to her at the door and then she insists in coming in to see the apartment and walks past me without invitation. She then proceeds to rant at me, how she's unhappy that I didn't inform her. To which I told her my wife is asleep and that I told her I would move the items today. She's still unhappy, saying that I wouldn't like it if someone brought items into my home... I don't rent my space on Airbnb and frankly if I did I wouldn't care as long a the apartment was left in the same condition. Which it was... I even went to the trouble of cleaning some of the marks and dust that I didn't cause.
I removed all of my possessions the same day and sent her some images to show that she needn't worry. To which I was met with more ranting and complaining, to which I decided was the last straw. I contacted Airbnb support and explained the scenario. To which they were very apologetic, although I don't see it as Airbnb's fault.
We moved out the same day and were compensated for the days we didn't stay. She sent me a hostile and rude message via Airbnb which I reported, and then blocked her. I presume she felt that she was not finished complaining and felt the need to fabricate damages in the flat a week later and raise a reimbursement request of £2800 for damages that most certainly were not caused by us.
Please I beg you to stay well clear of this host and any future listings she has. It's really not worth the stress or effort, there are many safe places to stay on Airbnb and this isn't one of them. It now looks like she's looking to exploit the Airbnb platform for profit at the cost of Airbnb users.