The flat itself was nice and clean, and Francesca was very responsive, friendly and detailed in her communications.
The main issue we have with our stay is what we feel is a lack of accuracy in the listing. Given the level of detail Francesca's hand book goes into, including penalties for certain things, this is puzzling to me.
Three things left us disappointed.
1) We selected the property based on location, number of bedrooms and access to the gym. The last one being high on our list of priorities. The flat does indeed technically have access to a gym, but this requires an induction session to be booked with a trainer and a fee paid - consequently we weren't able to use it and so I think this is a misleading feature in the listing.
2) the location says "Fulham Broadway Tube Station (District Line) - 5 min" - its not, its more like a 20 min walk +
3) The listing mentions that the private balcony is temporarily covered in scaffolding. This is true, but our impression was that there is significant construction work going on in the complex with an army of construction workers around. During our stay, the scaffolding which ran past both bedroom windows had tradesmen walking past outside of the windows, such that we had to keep the curtains closed for privacy. There was also construction noise/ drilling that could be heard clearly in the flat. I think this should have been flagged as a courtesy during the booking process.
Had we had a more accurate understanding of these things, we would have selected a property more suitable to our needs.