It wasn't a very comfortable stay; when I checked in, I was given the key to the wrong room, which I obviously wasn't aware of, and later, while I was sleeping in my boxers, an unknown person entered my room without my knowledge. THE SITUATION WAS VERY UNCOMFORTABLE.
I needed an hour to rest because I was extremely exhausted and had a work meeting later that evening. However, the reception staff kept calling and requesting information because they could not locate my name in their directory and as they misspelt my name. When they said, "We can't find your name in our system," it was arrogant on their part. Just find it; you are the staff, you are responsible for it. You have a copy of my ID that you took during check-in, along with the information for my reservation.
Eventually, they insisted that I change rooms or give them an additional £60.
I had to go downstairs, get new keys, and move my bags and change the rooms, and go back to them to give the wrong key. Very unprofessional