Pros: Ben is extremely friendly and communicative. It was a seamless check in process and the room we were sleeping in was exactly as the pictures. Ben provides amenities such as a bottle of water, towels, toilet paper, etc. There were locks on all of the doors and close transportation links.
Cons: None of these con’s are Ben’s fault, people should just be aware prior to booking that there are 2 flights of stairs you need to climb to get to the apartment. If you have heavy luggage, this may be something to consider. The bathrooms were not to my standards, there was dust all over the toilet, floors and you could tell that they were quickly cleaned and not throughly. We were unable to use the main shower upstairs because the water doesn’t drain fast enough and causes water to rise. For me personally, I don’t want to stand in gross tub water while I’m showering. The main shower also didn’t have hot water and after letting it run for about 2-3 min, it did not warm up at all forcing us to use the second shower in a space that might as well be a coat closet(it’s ridiculously tiny). There are guests staying in each of the rooms but especially room 5, there seems to be permanent residents who have no consideration or respect for other guests. Not only did they cook every evening at 11pm, they would slam shut every door and cabinet making it impossible to sleep. They would leave their dishes and wasted food in the sink and not clean up after themselves. What makes things worse is we purchased our own food to cook at the Airbnb, left it in the freezer to make the following day and found that someone either ate it or threw it out. Considering we spent our own money on this food, I found it was extremely disrespectful that someone had even dared to touch something they didn’t pay for. Lastly, big, big suggestion, bring ear plugs with you because my friend and I had to share an ear plug because every time someone upstairs would walk or RUN down the stairs, the noise was unbearable. But like I mentioned, none of this is Ben’s fault.