Joan’s apartment is a beautifully located property which was immaculately clean and very well equipped. However, what is not very helpful to the guest is the check in process.
I am sorry to say but the management company tries its best to push their own methods regarding the same. After we booked the apartment, someone from the management called us and told us in a not-so-polite manner that the place was not a hotel and that the check in would have to be on their terms, which we followed. We do know very well that we booked a rental and not a hotel, having stayed in a dozen Airbnb properties. It’s also imperative to point out that we’ve only received warmth from every Airbnb host we’ve interacted with, right from the very start, but it wasn’t really the case here. However, they do respond to messages over Airbnb pretty quickly, which we appreciate.
We were also asked to accept the service of one of their drivers from the airport to the apartment at almost double the rate, where the driver would not even wait for the guest for a reasonable amount of time. Should one miss the window of opportunity to get in touch with the driver, they would be on their own with regard to the key collection and checking in. The management even once suggested that we come to Soho to collect the keys, which thankfully did not happen, but is absurd.
This check-in process is a self defeating one as far as the Airbnb concept of a homestay goes and has to be rectified as early as possible.
Finally, the only issue with the apartment is the half-broken furniture that presents potential for injury and the owner needs to replace or repair them.
We would have loved to recommend this place to everyone but it wouldn’t be fair because the management is a bit of a let-down. Sorry.