The location of this apartment is fabulous. It is located near New Bond Street on a small street next to Fendi. The location couldn’t get any better because it is close to great shopping, restaurants, & the tube. Tommy (booking agent) was very responsive & helpful during the booking process & he answered my questions promptly. We stayed at this flat from July 24-29, 2018. But, even though I paid in full for the entire 5 night stay far in advance (4 months prior) of our stay, he wouldn’t reveal the location or any information pertaining to the flat. A month prior to our stay I asked him for details about the flat – but he informed me that the information would be released to me 1-2 days before our stay. Finally, less than 48 hours before our flight from the U.S. to London, I finally messaged him again for the details. We have stayed at numerous apartments all over the world & this is the first time the owner/booking agent refused to give me any details prior to our stay. I was starting to wonder if this was a fraudulent booking or something I should be concerned about. I wanted the exact location of the apartment so that I could let family & friends know – as well as plan our exact itinerary & traveling plans for our visit. When we finally did arrive in London (after nearly 24 hours of traveling because of flight delays) – we were exhausted & in need of a shower. But, we were shocked to find out that there was no hot water in the bathrooms. The kitchen had hot water for the dishwasher & washing machine (no dryer), but the 2 bathrooms had no hot water. I texted Thomas the manager of the apartment & the person that checked us in (he works with Tommy) & I never heard from him. We ended up taking a cold shower & then I emailed Tommy (booking agent) in the morning & he informed me that he would let Thomas know. I was told repeatedly that attempts were made to fix the problem & that a repair person was going to come, only to find out later that they were unable to come. This happened repeatedly & it was frustrating because there were several times that I never received a response to my text inquiries about the water heater. I altered my plans in order to accommodate the various scheduled times that a repair person was supposedly going to come & I finally got frustrated & gave up after not getting a clear answer & also after not receiving any responses from Thomas. So, after the course of our 5 night stay we had NO hot water. NONE!!! We showered with COLD water every single day for 6 days. I paid over $600 a night for this apartment & I was left having to shower with cold water every day. I feel like I was...