One of the worst Airbnb experiences I've had over 7 years. The apartment is charming, well located, checkin was easy. But...
I accidentally booked the wrong dates. I very kindly asked for an adjustment and they very politely declined. I totally understand. Basically I paid for a night that I didn't spend in the apartment but we only booked 2 nights total anyway so I understand the reluctance to refund.
The floor was filthy. Hairs and dust within a few minutes of walking around.
The couch smells of stale sweat. First we thought it was us! But after a shower and a fresh set of cloths we realized it's the couch. At first you think you can get used to it but after a few hours we just went to the bedroom and spent the day there instead.
I asked the host if we can store luggage for a few hours. He said "Yeah that’s all good. I’ll have someone cleaning from 12-3pm as someone else is checking in". I said we'd be back by around 2-3PM. We got there at 3PM.
When I brought this to the couch and floor to the attention of host they went off the rails. And I quote "U was meant to check out at 12 u checked out at 3pm". After "years" of Airbnb-ing "this is the first stressful booking I have had." He called me "arrogant, ignorant and rude." He said that I shook the "keys at the clearer like there an animal and below you." My recollection is the cleaner and I traded smiles, but she never hung up the call she had on speaker, never stood up, just pointed at the table and said "leave them there".
To summarize: I asked for a date adjustment and whether we could leave our bags for a few hours. That's it. Maybe this line of work is a bit too stressful for Ali and they should look for another source of income. He welcomed me to check his reviews and for somebody who has been "doing this for years" he has 12 reviews and the cleaning reviews are not great.
We spent the rest of our trip at a lovely modern studio about 10 minutes away, 10 pounds more per night but worth it.