We are extremely disappointed nobody was there to welcome us while we paid 80€ extra fees for a late arrival at midnight. We waited for more than an hour in front of the apartment in the rain and we can't reach the person which was supposed to do the check-in or the host herself.
Nobody seems to worries about it and nobody tried to contact us. We started our trip looking for a place to sleep in the middle of the night. We were also disappointed to get no help from the host when she's claiming in it description "24/7 support service". As for Airbnb they only got in touch with us the next day at 4 pm.
Finally, the refund doesn't even cover the hotel fees. So in addition to these unpleasant experience, this obviously costs us money and time, very frustrating!
Apart from the check-in "incident", we were also quite dissatisfied with the apartment itself.
Looking back we maybe should have refused to check in the apartment. The reason is that services were inadequate especially if we consider the price. For us, minimum quality standards were not satisfied as it was not generally clean and sanitary.
For a total cost of 146.10 euros per night or even 172 euros, if we include the late arrival fees, it's totally unworthy. As a comparison, we had a stay last year in the high season before Christmas a stone's throw away from this apartment, in a 4-star hotel, at a lower price!
Now to explain ourself, for example, the first thing we have to do when coming in the apartment was to unclog the toilets which were overflowing even before we used them. I understand why there was a toilet plunger next to it. Overall we could really not say the apartment was cleanliness. Indeed cleanliness was very questionable, and obviously only a very quick shallow cleaning is done.
Even more, if we should put a value judgment, it was without hesitation the less pleasant apartment we rent through Airbnb, dust, charmless decoration, household appliances cheap and not clean, a second fridge in the living room(?), etc. At least the bed sheets and bath towel were clean.
The host is running a professional company managing many apartments and seems to be professional when looking the comments on the other apartments, so maybe she deserves to be given the benefit of the doubt, and maybe she doesn't have time to visit them all, but if not she should consider having a look this one. And on the other hand, as she is a professional our judgment has been even more severe. Bad experience for us!
An apartment that is not worth the price and we could definitely not recommend it as it is.