Unfortunately, my wife broke her arm while in London, tripping on some stairs at a local restaurant and we ended up having to spend time in the emergency room, and then an entire day at the Airbnb without any sightseeing. Alexandra was very caring and showed concerned for my wife’s injury and asked if there was anything that she could do. We ended up spending more time in this Airbnb than any other on our vacation and everything was great, or as great as it can be when one of you has a broken arm. The bed was also very comfortable despite my wife’s injury.