There was a lift but it wasn’t working. Had to ring property support to get access to the keys. The toilet paper and shampoo ran out after 1 day. Tried to get some more, however the owner advised to buy our own and get it reimbursed through the AIRBNB resolution centre. 3 weeks later still waiting for the reimbursement with no response from the owner. The heating in the living room wasn’t working at all. One slat on the sofa bed had dislodged. The kitchen cupboards shook when the washing machine was spinning.