Our host Benjamin was easy to work with from the time we first made our reservation request to the time we checked out. He was quick to answer all of our questions prior to our trip and he provided us clear directions on how to find the flat, from the airport to the front door. We were met by a friendly host who gave us a tour and instructions to call if we had any questions or concerns during our stay. The flat was all that we had hoped and more. It was spacious, clean and had all the comforts of home. The furnishings were really comfortable - from the cozy living room furniture to all three bedrooms as well; we also enjoyed the private deck off the kitchen. Benjamin even provided us with fresh milk, rolls, eggs and juice for our first morning. There were plenty of clean towels for our stay as well as soaps, linens and even laundry detergent. The location was convenient to everything that we needed - just minutes from High Street Station and a short walk to Kensington Palace and many great restaurants, shops and grocery stores. Our stay at Benjamin's flat was truly a positive experience for our family.