This flat is really nice and location wise it’s superb! However we did have a couple of issues. There is a £100 security deposit that must be paid after booking which was not clear to me in the original advert so be aware of this- also it’s been 14 days since my stay and although London Collection have ‘released’ the money, I haven’t had this back through Airbnb which is frustrating. That coupled with a no refund cancellation policy could land some people in a difficult position.
The contact prior to the stay was really good, I received a number of phone calls to ensure that we had check in information and then again to see that we had arrived safely etc. The tap in the kitchen (which is fairly close to the bed) dripped continuously throughout the stay which disturbed us slightly. There is also an information pack on the table that includes contact numbers and various advice - this included information about luggage storage somewhere down Oxford Street for after our stay. We walked to the address after checking out to find that the company wasn’t at this address and there were no storage facilities available. Bizarre and quite annoying as it was very bad weather. I tried to contact the company a number of times but no answer. I then received a message to say that there isn’t anywhere to store luggage- so ignore the information pack I guess!
Other than that the checking in process was easy and we had a good stay.