Nice appartment, well decorated, with everything you need. We didn't meet Gary but he was very helpful and we had no problem to find our way. The area is not very active and can be a bit scary in the evening. We had some noise in the morning due to works nearby but nothing very bad. The laundry system is not very practical but it was good to wash some clothes.
The location is great if you need to be between the city centre and Gatwick airport.