The room was as described, unfortunately the front door handle was broken meaning that once inside you were trapped and despite messages to the host advising of this, we had to exit out of, firstly another occupants apartment with a back door and secondly out the window of the room we were staying in, thankfully this was on the ground floor. Not only was this a safety hazard but quite frankly just ridiculous, I messaged the host twice to ask him for help as we couldn’t risk getting stuck, and whilst my messages were read no response was received. Other residents explained to us that the door had been like this for a while and the host was aware of it. It’s extremely unhelpful not having a phone number for the host to contact in emergencies. Had we not been able to climb out of the window we would have missed our flight. We also sent messages about other things such as parking instructions as there are none but again no response was received.
Better communication is required.