There was a misunderstanding about this booking. From the description we were expecting large rooms and a degree of separation, but the accommodation area was full of gear from the shop below, and there were a number of rooms off the corridor including our two booked rooms. The rooms were actually very small, and the second had no bathroom of its own, and would have had to use the one inside our room. The shared kitchen also had a lot of shop gear in it, and was in use by others - which maybe we should have expected because there was reference in the details to a shared kitchen. There were no proper towels that we could see. There was a bathroom on the floor that was in use, but we didn’t think it was for us. These factors gave us a great sense of insecurity and lack of privacy, so we took an instant decision that we couldn’t stay. We messaged Syed to say this, but he didn’t reply - so we found somewhere else in the same price range but much better suited to us.