Everything was very straightforward, from arrival to departure. The entire house was warmer than I'm used to, but not uncomfortably so. For many, this will be a good thing! The room was clean, comfortable, spacious and with plenty of snacks, nibbles etc - a nice find! The cats are all lovely and friendly and there are also two tiny kittens who are delightful. I only briefly chatted with Maureen as I departed this morning and I found her warm and friendly. Highly recommended.