Wonderful experience for someone visiting London for the first time. The location is incredibly convenient, super easy to find, positive, warm, extremely clean and the comfiest bedding. Love the view from the window and the bed side flowers just made my tiring journey worth. Diana was extremely sweet to help me with everything, even with my luggage, although I requested her not to. Wish could have stayed with her long. Thanks again Diana:) Highly recommend for good people, lol.