We needed a place to stay in London when my husband was asked to work around the Paddington area for a week. We love how pretty the area around Maida Vale is, though, so decided to rent a place in that part of town. Helen was very responsive to our messages before we got there. We had to pick up the key to the apartment at her home, which, luckily, was very close to the rental unit. She was also responsive during our stay, especially when there was an internet blip one day. That was resolved within the day. Other than that, though, she kept her distance, which was fine. The unit is very clean, and has everything one or two guests would need for a short or medium stay. The furniture is gorgeous as well! The internet connection is a little choppy, but that's not Helen's fault at all. Also, just so you know, it's a walk-up located on what Americans would call the 4th floor. Around, there are some good takeout places, food stores, and restaurants, as well as a yoga institute and public transport. The neighborhood really is beautiful and tranquil. Great place for our little visit.