Robert is a first class excellent host rep- efficient, effective, communicative, and graceful. Like seemingly all of London, space is tight here but the additional half bath and extra room (study/den) were greatly appreciated. The unit is tastefully decorated, the kitchen fully functional, and the furniture comfortable. Be advised that the combination washer/dryer unit is small and takes hours for each function. The location is excellent - on a narrow quiet street within easy distance of the Glouster underground stop and a vibrant little neighborhood with 2 major grocery stores.