Many or the review's speak to Frankie's hosting. I didn't get a chance to meet Frankie during my stay. I did, however, experience the very clean and tidy house, the comfortable bed (my back is picky and it wasn't too soft for me), the comfortable temperature and the good water pressure in the shower and the quick availability of hot water in the taps and shower. I also experienced the freezer in the bedroom (as a light sleeper I used earplugs to block out the 'humming' sound) and I may not have used enough force but it seemed to me like the door of the bedroom didn't close properly. Frankie did let me keep my bag in the house while I was in-between places for a few hours after check out.