Everything in the room is super modern & nicer even than the photos - bright windows on 2 sides, large desk, heated floors in the bathroom, shower has both a waterfall shower head and hand sprayer. Julie was super flexible about our late check-in & very friendly. Location is a bit outside the center, but easily reachable by tube, & there's supermarkets & lots of places to eat along the short walk to Balham station. Everything was great, would definitely stay here again on a future visit to London!