A comfortable, very clean and quiet room on the 2nd floor with nice view over gardens. Staff welcoming and helpful. We were able to drop off our bags earlier in the day and then go off exploring. The hotel is well located in London with a short walk to the tube station, or you can walk to the West End (about 40 minutes but good walk taking in Kensington Gdns and Hyde Park. I would very happily recommend this hotel. It was good value for money and I would visit again.