This is a co-living space not a hotel - so other people live there. Was super clean although never any hand sanitiser left in any of the 4 lifts. Was luck-of-the-draw whether you got good or bad service from some staff. The room gets super hot so make sure you ask for a fan at the front desk - worked well/probably would have melted without it. Over the phone they said we could use the golf simulator as we thought it would be funny, but at the desk the unwelcoming staff member said nope, we couldn't use it because we were 'only staying 2 nights'. We seemed to have less facilities available to us because of this, sadly. Had access to the pool but it had really limited availability (understandably due to covid) so make sure you book it. A staff member named Lucy or Lou (?) was super helpful and welcoming. They let us store our bags until late afternoon on our checkout day too. The view from the restaurant/bar on floor 20 was great - and the pool is on the same floor which was a fun experience. Also popped into the sauna next to the pool which was grrreat. The bar only does bottled beers at the moment and the menu is v basic. Didn't try it but there was an option to get the stuff on the menu delivered to your room.
Other minor issues were: our chrome cast didn't work so we had to watch stuff on our laptop, the window didn't stay open so had to precariously wedge something in it, there was no tv remote but had one given to us when I asked at reception.
Overall this stay was a great value for money, the venue felt v modern and instagrammable but don't expect every who works there to act like welcoming hotel staff - they are probably used to working with people who live there that don't ask many questions.