Casey and Francis were incredibly communicative and helpful from booking onward! They have tons of great restaurant recommendations for all areas of the city and were good about getting in touch a couple days before the trip with info about the house and how to check in. Their instructions were very clear, and made for a very painless check-in process and low-stress stay. The apartment was very cute, incredibly clean, and had all the amenities you need to be able to easily cook a meal - which was exactly what we wanted. It's also a great location: a quiet area near good food and public transit, and fairly walkable to many things in London. Would recommend!