Tom was very kind and his replies were very quick whenever I sent him messages. We got to the flat very late so we could not see them but they've left us a nice card with the instructions how to use the equipments. The room was clean and cosy, the area was quiet and nice so me and my mom felt at home during the stay. Especially, we loved the king size bed! It was such a nice bed that we could rest so well. Thank you, Tom and Emily for letting us use your flat!