This is a listing managed by an intermediary company called Houst and the communication is in keeping with that -- very official/impersonal, too many automated messages/notifications, but not always the best response times, sometimes more than 24 hours. We were asked to check in an hour and a half later than scheduled without any reduction on cost or being offered a later check-out time (the kind of coldness that doesn't happen when you're actually staying in a place where someone lives). Key pickup was a bit delayed as the 24-hour shop where we were to collect keys was closed when we arrived! I stood outside for about 15mins and got no response on the phone from Houst. The flat itself is not a place anybody actually lives — it's an Airbnnb. rental and feels that way too. It's basic, white, fairly clean although could do with a deep clean as the shower drain was blocked from our first night onwards. It feels like staying here contributes to the gentrification of a historically Black Caribbean neighbourhood, and it doesn't feel great to be part of that.