My negative feedback is not versus the host Regina (who personally tried to manage some of the issues which emerged during these unlucky days) but mainly regarding Flying Butler, the company which Regina works with.
- I was asked to change the previously booked (and obviously paid) apartment well after the check-in time (luckily I have not been arrived in the flat, yet);
- the new flat was not close to the one originally chosen and especially was a basement (lower ground floor) while the one I booked was a 2nd floor;
- when I asked to be moved in the originally booked apartment, I was kept for half of my entire stay in the lower ground floor flat (4 nights);
- on the fifth day I was moved to he original flat but the code which was given to me by mail in order to enter the apartment was incorrect and I was not able to open the door until I found, by chance, a maid who was cleaning the flat downstairs who had the correct code and I finally went in;
I received oral apologies on the phone but no one has ever proposed a partial refund to repair the discomfort I suffered these days.
I thins there is more than one single reason to be unsatisfied for the service offered by Flying Butler, Regina’s association.
Thanks
Giampiero