I cannot express enough how much Natalie did for us. First off she was able to arrange with her parents a meeting place so they were able to show us to the apartment directly from the Tube. On our arrival Natalie had a lovely note card, box of chocolates, and enough food essentials to get us through to the next day. She left great directions, access points, travel information, and maps for us to get started on our adventure to London. The place was just as it was promised and more. Clean, safe, and quiet in a very nice neighborhood. Access to all types of public transportation was less than 10 minutes away. Great mall, grocery stories all very close, and great little cafes. I would rent again in a minute. All the parents from Team USA were a little jealous in our placement to the Olympic Park and all the easy access points. Also I must note WIFI was excellent and when not in the apartment there was free WIFI in the neighborhood park. I never once had to activate my 3g service. We also were able to ask Natalie a few questions as needed on the trip and she responded so quickly. She is getting the great marks because they are all well deserved. If you rent for Natalie I recommend the Neighborhood Bar for great chicken and ribs - with excellent beer. The local Fish Bar has super grilled calamari and the morning Cafe's have delicious bake goods - I mean out of this world. If you like to jog - there is tons of walking and running spaces. I you like to bike, rentals are a few minutes walk, and if you need to join a gym that was 40 pounds a week only about a five minute walk. You will not go wrong with this place either as renting a single room or the apartment. AMAZING!