Very clean airy room in ideal location a few blocks from Victoria Station. May responded to our request immediately after one night in the horrible place we had booked (there hotels in Pimlico that really are not well maintained and still charge a decent price knowing there is a steady stream of tourists) May was helpful (we had a stroller and she let us store it downstairs) . The room is on the top floor of a three story townhouse so bear that in mind but the advantage of that is the privacy and air flow from three large windows. Spacious and very clean washroom. Excellent stay!