We didn't see Lucy too much, between our adventures in the city and her work schedule, but she seemed very nice and was accommodating regarding our check-in. The bed was quite comfortable and the bathroom was spacious. The room was even equipped with a fan, in case you need some extra breeze and had a window that you could open for a bit of fresh air. The kitchen had a nice full stove, complete with oven, if you should want to cook anything. The building was in a nice little gated community and had a lift, should you need one. The walk to Bow Road Tube Station was around 5-7 minutes and easy to navigate. It was simple to get anywhere from that station and typically took us around 25-35 minutes to reach our desired sights, including the walk to the station. We enjoyed our stay and would recommend it.