Booked this Airbnb for a friend’s wedding in London. Five bridal party members chose to stay there.
The accommodations were okay, but the hot water was not working and we could not shower or bathe. Very important for a wedding/ events.
We contact the concierge service several times to help, and they did nothing over our 4 night stay there.
They kept saying that someone would come help but were short staffed and kept saying they would get back to us.
Finally on our last night we reached out saying if someone hadn’t come by now, there was not much of a point and we just wanted a partial refund.
They told us they were going to give us a refund but then offered us around 200€ -300€ of a 2000€ stay. I’m sorry did not want to pay 1700€ for a property where we could not bathe. The sound of the television didn’t work either, and it was not the most clean…
It’s a shame this property is so mismanaged because it was a boiler pressure issue, which could have been fixed in 5 minutes if they had allocated staff who had access to the boiler to come fix it. Definitely would NOT BOOK THIS PLACE, it might seem okay, but the property managers, manage lots of proprieties and don’t have the time to help if something goes wrong.