I stayed with Carol for 2 weeks while in London for work. Her place is just as pictured: spacious with lots of great natural light and a surprisingly unobstructed view of the city (from the Gherkin to St Paul's and on) despite being on only the 4th floor. It has a fantastic location on a quiet street with little noise at night but within a stone's throw of Exmouth Market and an easy walk to several bus stops. I also enjoyed the underfloor heating - no issues with keeping warm on the few freezing days while I was there. Carol is a wonderfully friendly host who you can easily spend hours talking to, and it is very hard to avoid spoiling her lovable dog Rosie with treats. They both were great company and very tolerant of my late work nights. There were a few random incidents during my stay that were completely outside of Carol's control: construction on the road on the day of my arrival so my taxi couldn't drop me off immediately outside the flat (she gave me a head's up in advance and graciously offered to help with my luggage, which was unnecessary); some electrical or water issues in the building that left us without water on a couple different days (fixed in a few hours, but had it not been, Carol offered use of the shower at her gym nearby); a clogged pipe from a prior guest that left the washer-dryer out of use for a few days (Carol actually offered to do my laundry for me at one of her other properties). It was a total fluke that these things all happened during my stay, and they were nothing that Carol could have foreseen or prevented, so what stood out for me, and what I greatly appreciated, were the steps she took to try to lessen any inconvenience to me, even though she was quite inconvenienced herself.