Debbie is obviously a nice Lady whom I was sorry not to meet in person. I appreciate that with an old house upkeep is a problem and with this house it is an ongoing project. The beds and bathroom were clean and comfortable and there were nice touches like a loaf of bread and a pint of milk left for us.However I regret to say that the house itself is in need of some tlc. Unfortunately the cleaner had left the broken vacuum cleaner in the middle of the hallway and had appeared to have swept the hallway floor but had not used a dustpan and brush to remove the sweepings. Both the radiator/towel rail in the bathroom and the radiator in the upstairs back bedroom were held in place only by their water pipes and were not bracketed to the wall. They both wobbled alarmingly if pushed or leaned against. Water from the walk in shower caused the bathroom floor to become slick. The shower drain itself ran too slowly causing the floor to flood and we had to put rolled up towels across the entrance to the shower to prevent this. I hope Debbie accepts these comments as a critique of the house rather than just a moan in the hope that the issues I've mentioned can be resolved. We did accept that with the cost of staying at this house in London being what it was we were not expecting to be staying at the Ritz. Good luck for the future Debbie !