The pros -This flat's location is truly excellent. You can be anywhere in London quickly, and the surrounding areas are the best for exploring and convenience. You can't beat it!
It's a sunny and spacious flat which was nice for our 12 day stay, and Natasha was responded quickly to some of our requests (hangers and changing the dead lightbulbs).
The cons - I have given Natasha feedback that the flat was not very clean when we arrived and I had to vacuum up remnants of the last guests, and it was quite dusty. I'm hoping her management company improves on the cleaning, because it was a bit off-putting.
No one seems to write this in reviews, but I find it helpful: the mattresses are very hard, and the duvets and pillows are feather for those who are allergic. I've given feedback that a padded mattress topper/cover and new pillows would be a good upgrade.
On the weekends, the downstairs neighbors like to throw parties. We can sleep through that type of thing, but something to keep in mind if you're a light sleeper. They did stop after a while though.
All in all, we did enjoy our stay, we appreciated the charm of the flat, and the great location!