This place was exactly as described and my husband and I were happy. We spent a lot of time exploring London so we just wanted a nice place to sleep, lol. The bed was extremely comfortable and helped us recover from long days perfectly! The location is right next to two good metro options!
The reason I gave this 4 stars was only because for us, it was farther from the area we really wanted to spend time in. But this was purely a lack of experience within the city. It's a fairly good central location but since we wanted to spend more time near the palace we spent 20mins getting to that area everyday.
Other than that this place was great! And Kathleen was even more amazing by communicating well & answering all the questions we had. We also enjoyed having the Oyster cards available to us! Def would recommend this to others if you're okay with the more centralized city location.