Marsha is a lovely and very responsive host. We didn't have the chance to meet her personally, as she was out of the country, but she was always available by phone or email and very quick to respond to any questions. Her friend Arvind, showed us into the flat and he was also lovely and responsive. There were a few issues with the flat that made our stay a bit uncomfortable but Marsha was quick to resolve them and very generous in her solution. I would suggest to anyone booking through Airbnb that you ask the host as many questions as you can in regard to your needs and expectations in order to avoid disappointment upon arrival.