Meera was very helpful and always answered our questions. Although we never met, we felt in good hands. The flat was clean and had everything we needed - including towels. The only negatives were that we had to go quite far out of our way to collect the keys, but we knew this before we arrived, and the flat's location on the ground floor of an estate block - it got noisy and could be intimidating! But overall it was a hassle-free stay and perfect for the price!