This review could possibly be different but someone (most likely cleaning staff) removed an item of ours from the room. The item was part of our first purchases in London and it had a sentimental value for our 10 year old son and us. The item was never removed from the room by any of us and all four of us saw the item in the flat the morning on the day it went missing (which happened to be a day the cleaning staff visited). We pointed this out to management and they refused to take responsibility for the situation despite multiple communications about this issue.
Watch your belongings if you stay here! They refused to take responsibility for an item that cost 20 pounds, so I can’t imagine they would care if something more valuable was taken.