Never met Toby, but loved the apartment in Betterton House (the house cleaner met us on arrival and showed us around the apartment). It has been recently renovated and was very clean, roomy, and just as it was described. The area is fantastic. It's centrally located and close to a cool shopping area, but on a pretty quiet street. It was nice to be able to have breakfast at "home" before heading out each day and there was plenty of room to relax at night. Beds were comfortable and the bathroom and shower were good sized. I would definitely recommend this place!