My friend and I were suppose to be in a day earlier but our flight was delayed. We stayed in contact with Rosie and she was excellent about it.
When we did finally make it into The Gatwick Airport she messaged me directions to the place. She told me which transit would be best and how to switch off.
She wasn't able to meet up with us to check us in but she left a key there for us.
The flat was exactly how it looked on the pictures and there was everything we needed.
Even though we were not able to meet with the hostesses, I am very confident that if a problem did arise, they would have definitely been there to help. I believe that because they continually stayed in touch with us.
Great hosts.