First off let me say Helen was great when she received my messages she responded to them pretty quickly. We arrived in the afternoon at Helen’s place. Check in was super easy. The elevator is great except it slams on you quickly, so beware of this it slammed on my son. The unit was tidy, but upon arrival it felt like a sauna, even with the windows open. It was unbearably hot for four days of our stay. There is no cross ventilation at all. Once the temps drop it gets cooler but it’s still pretty warm most of the day. Everything was nice but with the heat I could not cook. The kitchen was well equipped but again I didn’t cook. I contacted Helen about this but I don’t think she received the message. Didn’t want to pester her so we just sucked it up till we left. I realize it was a hot spell but there should be fans for guest when they stay during hot weather. I told Helen this at checkout. Other than the heat, which I’m sorry put a damper on our stay in the flat, we enjoyed our stay in London. The flat is in a good location and close to eating and shops and the underground. I’d suggest going to the market close by. Tower of London was amazing. Also The candlemaker pub was awesome and very friendly we watched the World Cup there.