We had a terrible experience with Park Lane, and cannot recommend that anybody book this room or any room with them. When we arrived, we were led to a room that was not the one we booked, and in which somebody had clearly been smoking because the smell was unbearable—despite their listing saying it was non-smoking. They offered to move us to the room we had actually booked the next day because they were all booked out, but it turns out that the amenities listed about the room we had actually booked were also fake (e.g., the King bed was just a double).
In all of our communications with Park Lane, we never felt respected or listened to. They blamed us for smoking, when we have two little kids, do not smoke, and certainly did not smoke in the 10 minutes after we arrived in the place when we started communicating with them.
Their post is intentionally misleading and fraudulent. They made our trip to London far more difficult and costly. I hope they get their act together. Until then, STAY AWAY.