From the very beginning when I contacted Matthew, he always got back to my messages promptly and answered all the queries I had about the apartment. He was extremely accommodating when I arrived a little late on the check-in day because of the rain and when I requested for the keys to the car park despite telling him that I had no need for them days before, he came down all the way to pass me the key to the parking lot. He made sure that I got familiar with the apartment on the day of the check in by going through everything I needed to know about his equipments, intercom system, windows etc. coupled with a guest handbook that contained very useful information about all the amenities around and more. The flat was absolutely spotless. I really liked the fact that there was Sainburys, dry-cleaning and free-to-use gym right in the same complex. The location is extremely convenient for anyone who intends to travel between Heathrow and central London. With its close proximity to Richmond and Ealing Broadway, it was really easy to get whatever I needed from the shops there during my stay. The rate at which you get for this accommodation is definitely a steal. I would definitely recommend this place to anyone who is looking for a convenient location to central london but wants time away from all that cluster.