NO HOT WATER.
We checked in for a nine night stay. Woke up to no hot water. Tried to see if I could sort it if it was simple…no luck. Called the Host’s Problem phone number and they requested photo’s of the HW unit etc. We complied. Wasted heaps of our time with back and forth messages. (“Oh, sorry, didn’t see that you had sent us the photos”…wasted a whole day) I requested someone attend to fix it straight away. Cut a long story short three days later still not fixed. We moved out and AirBNB refunded us.
The actual Host is MIA and he/they (if they even exist?) have an Agent managing the place for them who are ALL TALK AND NO ACTION…In fact they actually reported to AirBNB that the problem was fixed when it wasn’t…the technician they organised on day three didn’t even show despite someone being in attendance at the residence the whole day. What a waste of our precious holiday time. I suspect they are just liars really….Wanting to look like they’re resolving the problem.
Pity really…it’s a cool little place in an interesting grungy part of town. Just don’t bother booking unless you can get problems resolved by the owner because the Agency managing it are useless.