Ben’s place was great and he had lots of amenities to offer. Room was clean, towels were great. Easy getting in and out, and location was convenient and close to the bus stop that takes you right to South Kensington station.
The flat has 5 bedrooms that are clearly used to rent out, but one room does have a live in female who leaves lots of hair behind her in the bathroom that was noticeable and unpleasant.
Both of the bathrooms ran out of toilet paper and the utilities cart was also out, and when we reached out to Ben to let him know this, we got an automated response hoping we were having a nice stay. Needless to say, we were without toilet paper quickly into our stay.
We also reached out to ask Ben if we could leave our luggage a tad after check out as our flights were later in the day. This was also responded to with an automated response letting us know when check out was and that he hoped we had a great stay.
We were confused by this, but managed regardless. Not a huge turn off, nor reason not to stay as this is a great spot - but unsure if Ben is real or an AI machine overseeing an Airbnb lol.