My friend and I arrived while a previous guest was still there, but Donovan kindly let us leave our bags for the day while we went on to explore London. He was very helpful and accommodating for recommendations around town and personable as well. I'd be happy to stay again. The room is very clean and feels high quality along with the rest of the guest-accessible spaces. Breakfast was simple cereal, bagels, some fruit, juices, milk, coffee, tea, etc.--completely adequate. Great stay and would return if I happened to be in the area again.