Security: Generally neighbourhood was quiet and there was nothing rowdy happening. The house has a main door and an inner door, so it is generally rather secure. When you leave the house, you are provided with a mini lock so you can lock your room from the outside. You can't lock the room from the inside however, when you are changing your clothes or for privacy. So we had to improvise our own lock by tying the knob to a pole with strings. Travellers more sensitive about their privacy can come prepared with their own lock or devices.
Cleanliness: Room is very neat and spacious, and the overall cleanliness was alright. We are not accustomed to people walking inside the house with shoes on, because we usually walk around barefoot at home and for most places we visited so far. This is just for hygiene reasons because we wear shoes to places like greasy restaurants, or public toilets, and don't want these same shoes to carry bacteria into our living space. So we advise travellers who are not used to shoes-indoor to bring their own slippers, as we did, if they are not used to wearing shoes inside the house. The bedsheets provided were clean and comfortable. Because they provide many towels, the long-time unused ones could be very dusty, so sensitive-skin travellers are advised to bring their own towels. Pillows here are generally clean and soft, and neatly arranged when we arrived.
Amenties (Bathroom): The shower has heating and occasional low water pressure. The tap basin (washing hands) lacked heating for the first part of our trip, but the host says it has been fixed. The small heater in the bathroom is a lifesaver in winter. The bathroom was shared amongst a total of 5 people (including us) when we were there, so we sometimes had to wait to use the toilet, especially if someone is using the shower. The host decorated the bathroom with cute flowers and plants, and little carpets on the floor to make sure it's always neat and dry.

Amenities (Room): A supply of tea, coffee and a hot water kettle in the room so you can warm yourself up in the winter. There's also many hangers for your cloaks and clothes. Many towels, a whole variety of shampoo and soaps for us to use, and a very effective hairdryer. They also provide a mini chiller in the room (can fit canned drinks), a fridge in the kitchen, and a microwave oven right beside the bed.
Hosts: I had vertigo on the day I landed after a long haul flight, and couldn't stand or walk much... and almost fell in front of Max, one of our hosts. Max, one of the two hosts, is the most loving old man. His spine is not feeling well but he refused to let me carry my own luggage, and helped my boyfriend carry these big luggages up to our room on Level 3 in the house. He also offered to introduce and walk us the area, but I could hardly walk and we unfortunately had to decline. He is one of the best hosts I have met and the two of us will never forget his helpfulness and cordial personality. The other host is Nassera, who is a young entrepreuring lady. We never got to meet her because she was overseas during our stay. Nassera's responses were slow because of her busy schedule, but Max was always helpful and made sure to help us whenever he can.

We wish Max and Nassera all the best, and thank them for giving us a safe place to stay at during our visit at London.
Love,
XY & JW