What a gem! From the second I opened the entrance to the flat, everything about this place seemed fresh and new and well thought out. It looks exactly like the photos except it's roomier and brighter. Clothes storage is excellent, the bathroom is wonderful, the beds are firm and very comfortable, the kitchen is well stocked, and the cross-breeze with the windows open is lovely. I visited in daytime temps ranging from 68F to the mid-80s and was never uncomfortable. For Americans who are concerned about access to ice, the small freezer compartment of the refrigerator easily holds four standard US ice trays or a bag of ice that you can find in the ice cream freezer at the nearby Waitrose. All told, a fantastic place to stay for venturing into London or exploring that part of the Thames: cruising the river between Richmond and Hampton Court, visiting beautiful Ham House and Gardens, picnicking on benches along the Thames River Path near Hammerton's Ferry and the children's playground, and feeding the ducks from the Eel Pie Island bridge at sunset. One of my favorite holiday flats...ever!