We were supposed to stay at this apartment for 5 nights. On our first day, we were supposed to check in at 15. We wrote to Dom we're on our way at 16, and at around 16:30, Dom wrote us that the housekeeping found an issue with the heating and offered us a different place to stay for the night and that we will need to return to the apartment the next day when the heating is fixed. We decided to stay bc we didn't want to move again the next day (even though he offered to take care of our luggage).
He got us a portable heating device just in case, and we had a great night at the apartment.
the next day we had to leave by 9am, bc he had an engineer coming to fix the heating.
Dom said to leave our luggage in the apartment, that he will keep us updated around noon, and that everything should end before 5 (and hopes sooner).
At around 4pm we texted him and asked if he has any update. He said the the engineers took the floor apart. He again offered us to move to another apartment. We came back to the apartment at around 18 and the whole apartment was messy and dirty, while our stuff was there. We immediately told Dom that this is unacceptable. He again apologies and said the we can move to another apartment, but return to the original one once the issue is fixed, he couldn't move us to another place for the entire period of time. We were tired and wanted a place we could stay at, and not pack everything every morning and so decided to leave. At around 18:30 we tried to find a hotel that will get us on such a short notice. Dom agreed to give us a full refund.
Overall Dom wasn't very communicative. It was a terrible experience and we eventually stayed at an hotel.
The apartment is at an amazing location and was very clean and nice.
One big problem is that there is another apartment right beside this one, and you unfortunately can hear EVERYTHING from it.