The original booking was cancelled which wasn't the end of the world as a replacement was offered. Due to the short notice of the cancellation, we have no choice but to accept the replacement.
Upon arriving at the new accommodation, we found it to be very run down and found no evidence of 'extra cleaning' as mentioned on the booking. The lack of hand sanitiser was worrying given the current pandemic.
We were uncomfortable staying in this accommodation due to the condition so we promptly left.
Although the communication was very good from the host throughout the booking, the compassion shown when we requested a refund was non existent.
Overall it was a very unpleasant experience which resulted in us travelling back from London to Sheffield after a long day of essential work in London.