Tom is a great host! Our flight arriving to London got delayed and the line at the immigration was long, but despite all these, Tom waited for us patiently at the apartment. He also gave us lots of tips for going around the area and food. He also had some food left for us, which really helped on days we are in a rush! He was welcoming and helpful throughout! We are able to contact him easily on WhatsApp for any concerns. Tom's place looks much better in person! It's very big and feels homey. There are so many interesting things to see, and in fact, it looks like an art museum with all his works displayed. We had everything we needed: toiletries, heater/fan, blower, coffeemaker, phone charger, etc. We will definitely be back! :)