Ana was great in providing the information we needed on arrival. She wasn't able to meet us at check-in but sent us some video clips thats explained all we needed to know . The apartment is very nice and clean, with lots of pleasant features that makes it feel homely. Ana had also left a book with information about local transport, shops, restaurants, etc. which we found very helpful. The area is safe and the people we met in the shops were all friendly. There are a couple of bus stops nearby where we caught buses to the tube station at Elephant & Castle. There are lots of little shops to get fruits, bread, drinks, etc. The street is a little busy but not very noisy. Ana was very quick to respond to our questions and helpful with all of our needs.