Tom was very understanding and patient even though our flight was delayed and we got in later then agreed time. We stayed total of 8 days and his apt was indeed charming and cosy. The house was as described and suituated in a nice and quiet neighbourhood . Tom was very detailed in explaining things and were always contactable thruout our stay. Generous host who allowed us to use whatever were in the kitchen and fridge. The apt was very close to bus stops that brings you to town or to the tube easily which was great as my husband and myself were constantly out. It is also close to supermarkets which was great when we wanted to have a home cooked meal at home. I would recommend Tom's place if you like a good experience while in London :)