The apartment is really good - it is spacious, everything is working, great location, nice views. We were on business trip, so it was important for us to have a really good Wi-Fi and be able to rest. And this apartment delivers it easily: Wi-Fi is fast and reliable, and it is very quiet - we haven't heard the neighbours. So the apartment is worth 5 stars and even more!
My review has 4 stars because of the maintenance of apartment. You never communicate with the host Shona, cause there is a company which takes care of the flat. So they do the cleaning, they communicate with you, etc. Good thing is that they are always available, if you need something. BUT this is where this inadequate bill for cleaning comes from. Ok, if it was some 2 storey villa, I would understand the bill of 64 pounds, but for one bedroom flat, which costs 70 pounds per night, such a cleaning charge looks way too high. The funny thing is that the flat was not sparkly clean and some areas were not cleaned at all (like oven, for example). Don't get me wrong, it wasn't so bad, and if the cleaning fee was around 20 or no fee at all, I wouldn't say a thing! But when you know that there is a company which is dealing with the flat and you are charged with 64 pounds for cleaning, you expect it to be sparkly clean.
Self-check in is a really great thing! But again the instructions were not very clear: "When you leave the flat, turn..." - first of all I need to enter it!:) I never understand all these descriptions with all the turns you have to make. Why not just give an exact coordinates of the place the keys are? And I tried to get these coordinates or more specific instructions, but the reply was that previous guests had no problems with finding the keys. Ok, and what if I arrive at night, during heavy rain with lots of luggage? Is it really the best thing for me to walk around the building, counting turns? When I've found the location of the keys with Google view and asked if the coordinates are right, the reply was "I'm glad you were able to find the building on Google maps" - but it was never about finding the building! The keys are not in the building!
And the best part: the booking was for 3 people staying 8 days - and there was one roll of toilet paper and 2 bottles of shampoo 30 ml, one of which half used (not enough for even 2 persons for just 1 evening). When you are paying more than 600 pounds for your stay, it feels just not fair.
To sum it up - the flat is good, but the company dealing with the flat should invest like 5 pounds more in its' maintenance. And then there would be 5 stars for sure :)