Smart & clean room. Good towels, toiletries, and nice breakfast left for us in the kitchenette area. Sandra is very polite and looked after us well.
You do get noise from aircraft landing at Heathrow, flying overhead, but you are in Richmond on flight path, so to be expected. Great location, Kew Garden station a short walk, and central Richmond just a few minutes by train or car, where you will find lots of restaurants and nice bars.