Alex was very quick to respond to questions before and during our trip to London. He was also accommodating when we arrived early in the day and asked if we could store our bags for a couple hours before check in. The flat ended up being a good location for us - close to Portabello road and several bus stops as well as a train station. It's a no frills building and apartment, but more than suited our needs for our stay. I would recommend it to anyone looking to be a bit out of the hustle and bustle but still close enough to enjoy all the attractions.