The location is pretty good! Very close to Tube stations, the Tower of London, and the Tower Bridge. Bathroom was incredible, great balcony.
Communication was awful however. Suresh did not respond to multiple messages on the app, did not answer the phone, and only answered once we managed to find a pay phone with all of our luggage.
Check in was a fiasco, as there was no one there to give us a key for almost an hour as we waited outside with our bags. Once inside, the place was not clean and the cleaner was still scrubbing the fridge for some reason. Dirt everywhere, and my parents discovered a condom wrapper by their bed after the cleaning person left. Overall, location was great but the first day was a nightmare. Not the best start to our vacation. I would not stay again.