After trying to find his flat in Google Maps I contacted the host to let him know when I was going to check in and where I could find his flat. I was in London with my girlfriend all day and at no point in the 48 hours after he accepted my booking he didn't respond to a single one of my requests for information.

As a result we ended up having no place to stay and had to spend the night at the airport. Ollie did nothing to help and only answered my requests at 11:30 PM on the evening we were supposed to have checked in!!11