The whole stay was fine except when we entered the apartment we found the radiator coming off slightly. I informed Sophie of the issue and sent photos to show the issue was already there when we entered. She did not respond to my messages and after we had checked out, charged us to repair it.
We found out after that Sophie had not checked the apartment herself, had only sent a cleaner in before our check in. What’s disappointing is the lack of concern for checking whether everything in the flat was disinfected and cleaned especially in the current pandemic.
I am deeply disappointed in the hosting of the place as not only was the apartment not thoroughly checked before we had arrived but my communication with Sophie was ignored and I had then been falsely charged for damages that I had already warned about when entering the flat.