Max and Billie are super helpful hosts. They were responsive and helpful with each question I asked. The electronic key application was easy to use although make sure to keep your phone charged so you can get in. I was on the ground floor in #7 which was great as I had a fairly large suitcase to manage. The space is small but convenient, clean and modern. The ladder to the loft was sturdy and manageable. The heated towel bar in the bathroom was a great touch and kept bath towels dry and toasty. The location can’t be beat and given that the building is on a cul-de-sac and I was on the back of the building there was no noise at all. It served my purpose well during my stay in London.