The flat was great. Very clean and in a great spot in Battersea. My only complaint is the check in process was horrible. First, the place to acquire the keys is just over a half mile walk from the flat and with suitcases and bags this is pretty unpleasant. Not to mention, London is notorious for rain and, you guessed it, it was raining and hailing when we arrived. Then, I was given an incorrect code for the keys and spent over an hour on the phone trying to get a new code for the keys. But it doesn’t stop there, after walking the half mile to the flat, in the rain, I find I was given the wrong key for the bottom lock. So I had to walk back to the shop only for the shopkeeper to tell me it wasn’t his problem and to call the Airbnb host (who is a third party company not even located in the city) to resolve it. It took another hour of being on hold only for the person on the phone to tell me that I didn’t know how to use a key to unlock a door and that it was the correct key. I insisted that I be given a new key and eventually I was given the code for a new set of keys. I then walked the half mile back to the flat and the bottom lock unlocked the first try. Seems I know how to use a key after all. I understand a lot of things added up that were just bad luck (such as the rain, being jet lagged from flying in from the states, and so forth). But even without that, it would have been extremely annoying with just what I would say is a severe disconnect between the host company and the shopkeeper who holds the keys, being given the wrong code, then the wrong key, and having to walk the equivalent of almost two miles to the flat, back to the shop, and then back to the flat again all while having your intelligence insulted because they assume you don’t know how to put a key in a lock and turn it. Would recommend getting rid of the physical lock and key and installing a key code or something like that so you get a code and can immediately enter the flat without having to walk over half a mile between where the key is and where the flat is.