I rented this flat for a week. From the onset, the host was very courteous. Prior to my arrival he provided me with all the information that I would need for my stay in London (check-in procedures, detailed directions to the flat, neighborhood information, amenities in the area, the best banking machines to use and restaurant suggestions). He was there to greet me when I arrived at the flat, gave me a tour of the flat and showed me how everything worked (dishwasher, washer/dryer and heating). The flat was large, very clean, had a well stocked kitchen and even a bottle of champagne waiting in the fridge. He was only a phone call away if I had any questions at all. The neighborhood is absolutely lovely, close to the tube and grocery stores. On any future trips to London, I would not hesitate to rent this flat again. I would highly recommend this flat to anyone.