Carla was generally very friendly and helpful, however there were some problems with our stay sadly. Firstly there appeared to be no preparations made for our stay at all - the room we stayed in looked like it was occupied by someone else, and hadn't been cleaned/tidied. Secondly, we were told that a key would be left for us outside so we could get back in, however, when my husband returned later at night he found that only a back door key had been left (which we hadn't been shown how to get to), and when he tried to phone the host there was no answer. if, as had been planned, we'd both gone out, we would not have been able to get back in to the flat.