Stephen was a perfect host. He was there to welcome us in and walked us through the entry into the building. He gave recommendations for places to eat and how to get into central London. The room was spotless and had everything listed. The room was updated, cozy, and warm. We thought it might be too far from some of the key sites, but they were all east to access with the public transport close by. A quick 20ish minute ride into the city.