I have booked this hotel for my parents Az the rooms looked clean and spacious on the pictures ( my dad is very old and is partly disabled). When booking the room I have sent a note that it would be great to have a room that has enough space to freely walk.
When arriving to the hotel and checking the room we figured that the room is much smaller then the pictures. I asked the manager whether he can move my parents and he promised to move them the next day to a bigger room. On the next day when my parents did pack their luggage to move to the other room, the lady on reception ( which clearly spoke to her colleague in a way that showed pointed on her phone and saying “I don’t want to give this option” she advised me to get back to her in a couple of minutes. When coming back she said oooo sorry there is no bigger room available… sorryyy! When asking for the manager she said he is in a meeting. This is very impolite and unacceptable. I will never let my parents stay in that hotel anymore! ( the listing doesn’t show how big the rooms are) very disappointing service