Overall rating: improvement required
Positives: Hotel manager is friendly and approachable as well as managing to listen and resolve situations to make guests feel at ease. Alternative room provided at a lower floor which is cooler as I was at the top floor which was very hot and couldn't sleep. Every problem which I highlighted was dealt with however improvement is required.
Negatives: Room is small and has no AC. Cleanliness is not satisfactory as it does not have dust mite sheet protectors. Night staff was not appropriate and professional. Portable fan had thick dust as it was stored for a long time and they were aware and the manager apologised in the morning but yet I had to clean it myself prior because the night receptionist couldn't be bothered to clean it properly. As a result of this I have suffered nose allergies from the dust because majority of the dust was within the ventilation system. Also I have rashes from sleeping on the bed due to bed bugs. This may well be external cleaning contractors and the welcoming pet policy. But these things are noticed when you have sensitive skin and can see a squashed bed bug with blood and yet again another 2 insects alive on top of the blanket. However these things aren't noticed in people who have a short stay such as less than 2 days and have less sensitive skin. Also I saw unknown hair on my bed which is unacceptable during this current period.
In conclusion a disclaimer should be put out to warn people with allergies. I'm only writing this to help improve the hotel management and not discredit it. I firmly believe that improvements can be achieved for future guests and possibly me if these issues are fully rectified.