Carmen is an amazing host. She is easy to communicate with and she goes beyond to help you with stuff (such as mails, kitchen appliances)
She went out of her way to get me a table which was very much appreciated. As the winter heater wasn't ready, she also got me a portable heater in as early as mid-september, which is really nice of her.
She is also there for you as a friend, or someone to talk to for emotional support :)