We booked this place for a weekend trip in London, and we were generally happy with the communication, check-in process and the flat itself as the location and space were solid and matched the descriptions in the listing. Aside from minor inconveniences, one member in our group realized their bed was a little sunken in on one side but was still usable since the other side of the bed was fine and there wasn’t anyone else sleeping on that bed.
What caught us by surprise was the day after we had checked out, the host had claimed a payment of over $680 for damage to the bed frame. We were shocked to have have been notified of this since the bed was already damaged when the the guest tried to climb onto the bed after check-in. Having been a guest of several Airbnb’s with impeccable reviews, our friend was baffled by the situation and couldn’t believe the host was trying to accuse him of damaging the bed frame. We felt set up and what otherwise was a positive stay has turned into a terrible experience and a truly disappointing interaction with Airbnb. What’s to stop this host from doing this again to other guests? Go look elsewhere before you become another victim.