We were met by Albert on time as agreed. The place was spacious, with extra touches such as lots of cereal choice, with fresh milk, good quality tea and you can't go wrong with some tasty chocolates perched on the pillows on the bed. The place, suerfaces and shower were clean and you wanted to stay around, which is a good sign for me. The ceiling is high, Wi-Fi a bonus, and when the sun is setting having the full length windows adds to the room lighting. An observation is that I am not used to the bustle of traffic, as I live in a country village where there is less traffi, and so getting used to the hustle and bustle of greater London would have been daunting had I not brought my trusty eyemask and wax ear plugs. But once you put your head down, you sleep well enough. Leaving couldnt be easier, follwing the instructions. Buses are frequent in both directions and the O2 is on your doorstep. Albert was friendly, helpful and with local knowledge, suggested places to eat/drink before the concert at the O2. Would return when the next concert is on.