I never saw such a rude behaviour from any host anywhere in world I lived so far, the manner in which Mr Suraj was speaking is not at all acceptable. He literally put us me and my 75 year old father on gunpoint for small reason. We returned to his place at 12:45 pm and we were down on footpath at 12:58 and he didn't even help us to get bags down even after mentioning my medical problem and my father's old age, he simply replied that's your problem nots mine. The ruthless Ness shown to us is not expected in hospitality business and is really downgrade mentality and damaging Airbnb image also. I am extremely upset and not going to let this rude person and Airbnb, I am a lawyer and I am going to sue Airbnb if no strong action is taken against this nonsense Mr Suraj. Please find copy of my communication with him
Message 1 from me to Suraj on his whatsapp
"You are big liar, I was there for 90 minutes and didnt see anybody checking in. Though it was our fault that I did not saw checkout timing, it was not intentional. Mistakes happens from human but it should be dealt proper way. But they way you behaved is totally intentional. This may be legacy of your parents that's you enjoying but you are big Bà.... Rd.
Though my problem was not your problem but the way you acted is really annoying"
MR Suraj's Reply to my message
"Unfortunately, you never check out on time, i had to spray the house 5 times because it smelt of curry everywhere
This is your fault and you should own up to it, this isnt my fault.
You should have checked the checkout time, my new guests mentioned to me that the house smells"
My Reply message 2
"I have accepted my fault of not honoring checkout time and expressed my apology to you many times ( though it was un intentional) but you kept on showing arrogance that was the problem.
You first told us your guests are coming in 30 min and then again said they are coming in 15 min and kept on using harsh language and kept us on gunpoint. We wrapped our stuff in 10 min and got down on footpath. Even after getting this treatment while going down I expressed my apology and also thanked you for stay at your place. This is our culture, But you was so rude that you came down after 10 min and saw us on footpath packing our goods but didn't bother to show some gratitude and passed by us in same arrogent manner and gone away. You did not even gave us 15 min to have our lunch which was already cooked as I cooked it morning and was just warming up when you came. This shows your culture and this I never saw anywhere in world in hospitality business. Your aunt who was cleaning came down and greet us for our safe journey in very polite manner I appreciate that, give my regards to her. And you need to learn something from your elders as they build a reputation with their behaviour.
I did not understand the reason for
1) Not allowing 15 min more to finish our lunch as it was almost lunch time.
2) Reason you have given of arrival of your next guest within 15 min which did not turned up for next 90 min.
3) Not allowing us time to pack our stuff and showing arrogance all the time.
4) The full fledged kitchen was available and we cooked food all 5 days and cleaned all the Utensiles, flooring, gas stove, sink everyday. Even some guest from US enjoyed/ shared food with us. Not understand reason of such rude behaviour all of sudden.
You are continuously saying it is my fault, I have accepted my fault and said sorry in very polite manner but I am taking my apologies back because you does not deserves this at all as you are arrogent, liar and nonsense guy."