The initial process was great with communication and suggestions for the trip (thank you Alva). Upon arrival I arrived very early because of my flight and was able to leave my bag at the hotel and go around London for the day. When I came back the room was all set, the room as shown was modern, spotless clean and had all the amenities. Breakfast was also included and a huge plus. Location was absolutely perfect, in the heart of Covent Garden, close to shops, restaurants, attractions and transportation. Would highly recommend and will be staying here next time I am in London.