Unfortunately, we were never offered the opportunity to stay. After completing our reservation, I contacted host for specific information while leaving London area by taxi. Anna then informed us that she wasn’t in town and we could not stay at her place in spite of our having already paid. She then stated we would have to contact Airbnb to retrieve refund. We talked to two different Airbnb representatives who couldn’t seem to understand That it was the host and not us who canceled the reservation leaving us with no place to stay. In addition, they said we would need to contact the host to see if we could get half of our refund. It was a terrible experience. The only other place we could find to stay in London cost us $845 for a one night stay. Warning to anyone who may wish to stay at this residence to call host before placing reservation, While keeping in mind that you may be in for a long conversation with various Airbnb representatives before you receive a full refund which fortunately we were finally contacted said we would receive Because the host agreed to it. Why the host had any say in this is still baffling. Be wary!