I’m not sure if we got James and Manon at a bad time, but our experience at their property was not like many of the other great reviews listed here. They could not accommodate an early check in, which was fine, we paid a local cafe to store our luggage until check in at 3pm. We received a call at 2pm that the property would not be ready until 6pm. After not showering and sleeping for almost two days because of international flights, this greatly inconvenienced us. We had a really nice dinner reservation at 6:30pm that we could not miss. They finally agreed to let us come at 4:30pm to shower while the cleaning lady was still there. As soon as we arrived, the cleaning lady quickly left. Shortly after, a man knocked on the door and delivered several bags of clean linens. He told us the dirty linens were probably still on the bed and advised us to change our sheets and towels out. The bathroom was in poor condition. The cheap shower liner did not keep the rest of the bathroom dry and was covered in mold. Within 5 minutes of walking barefoot in this property, our feet were covered in dirt. The walls were all scratched up and dirty looking. We found lingerie and heels in our closet. There were cobwebs and spiders in both bedrooms. We were not given any check-in or check out instructions other than what was listed in the Air Bnb app, which only asked us to leave the keys inside the home upon check out. Later in the day, the owners messaged me and wanted to charge me $66 for an “incorrect checkout.” We had left the keys in the front hallway, where we found them. They later cancelled the charge but became unresponsive to Air Bnb’s support team after I filed a complaint.