Business is built on trust. You have damaged the ethos of Airbnb to the extent we wont use this facility again. You lied to me and were deceitful in offering us the opportunity to visit at a later date after we were stuck in Dorset due to the snow. After the dates of our visit had elapsed you slyly thought you would pocket our money by rescinding the offer of a later date and then disappearing. You failed to respond to text, voice and email messages. Quite a change from before the booking when you replied to queries within minutes. You seriously need to look at yourself in the mirror and say "Is this how I would like to be treated?" But of course you dont look like the picture in the marketing material do you? Deceitfully there is a picture of a man but you are a woman. Very odd.