We had 2 main issues with our 3 week stay. The first, when walking into the main building, you smell trash. The smell of trash permeates up to the 3rd floor flat. Though not too bad, I contacted Joanne's support team for guidance. The second issue was that there seemed to be a safety lock mechanism in place on the main reception door after 8pm. We could not buzz guests in from the intercom system or by going down to physically open the door. I contacted Joanne's support team for guidance on this as well. In both instances, the standard reply that I got fr9m the team was "We will pass this information on to the relevant teams". Neither issue was addressed or resolved. I then put in a request to end my stay to Joanne's support team. After 24 hours of not addressing my query, I contacted Airbnb support. Airbnb support dealt with concerns and helped me end my booking and get a refund for the duration of my stay within 24 hours. I would not recommend this as a place to stay.