We were really excited to stay in this flat since london is one of our favorite cities to visit, but ultimately the stay was just okay. The location is great, bed was comfy, and we’re thankful there was a washing machine, but I think calling the flat luxury was a bit of a stretch. For starters, the hosts are very overbearing; I once received nearly 40 messages from them in a row, and if I did not respond quickly both the host and her husband would back to back text and message me. When we arrived the other residents were very rude, with one even forcing us to tell him our flat number before letting us onto the lift which was very creepy. Also, there was only one small lift working for the entire building while we were there so it was very slow and inconvenient. When we arrived we had issues with the TV, but when we reached out to the host we were told neither they nor anyone else they could rely on was in town to help us, meaning there was no host around to assist with anything we needed. The door is also very tricky to get to lock behind you which made us a bit skeptical about leaving our things there. The worst part about this stay occurred after we left, however. The host contacted me claiming we permanently stained their mattress topper and requested we pay for all new bedding!! The spot was small, able to be cleaned, and if we noticed it we simply would have washed it ourselves. When I explained to the host that it was clearly a fixable accident that we should not be charged for (especially in such an expensive flat) I was told we were unhygienic. I then told the host her pillows were also “unhygienic” (when we stripped the bed there were giant yellow stains all over them, it looked like the pillows hadn’t been replaced in years). Instead of being a concerned host, they immediately sent me multiple paragraph messages basically saying she did not believe us and that this flat is perfect and we need to pay them. I stopped communicating with them from there because clearly they were unwilling to be reasoned with. Ultimately, I would not recommend spending the money on this flat for your stay. As a former Londoner, I would recommend a calmer, simpler, and less expensive option for your trip.