Ayo's communication was fantastic. Was in good contact with me with anything that I needed, and made sure I was comfortable. Now for the place itself... Suitable for a quick night layover at Heathrow, just a 5 min drive away plus an underground station just about 1 mi away, but not good for more than one night. Bathroom leaves much to be desired (the shower had buckets in it? Was the drain broken?), and the pillows could definitely use replacing. An interesting odor came from both provided pillows. I ended up putting a towel over the pillows to help mask the smell. You definitely get what you pay for.