Rob did everything possible to make our stay pleasant.
Communication before and after booking was prompt and relevant.
The building congierge was briefed and let us in.
The apartment itself was very spacious and clean and the view is as advertised: breathtaking!

The only disappointment was the building itself: if you close the windows it's very hot (no A/C), and if you open the windows there is a lot of street noise. As light sleepers we didn't sleep so well....