Natalie went above and beyond to accommodate my stay 1 day before my arrival in London. My prior booking was relocated at the last minute. With only hours before my flight was set to depart, Natalie approved my request and had the flat in perfect shape before my arrival with several nice touches such as coffee, teas and other items stocked up for my stay. She was even able to help me with some laundry needs. The flat is one of a kind and is in a perfect location to explore all parts of London. Will definitely be back.