Patricia was a terrific communicator. Always prompt with her responses and very helpful and polite. The flat is really well positioned for a family (or anyone)! It was great to have the choice of many buses (terrific buses that go right into Oxford Circus, Notting Hill, etc) if you are a bus person... Equally as terrific for the tube. Bakerloo line is super efficient. The flat was nicely decorated and very clean. The park is literally next door and a very nice park. A very safe area. Highly recommended.