Great location, easy check-in and out, Rachel is an excellent communicator and extremely responsive. We had one night where the upstairs neighbours were being relatively loud but other than that it was a quiet and peaceful stay. It is worth highlighting that there is no standing shower, wasn't a problem for me but my husband struggled with it a little bit. The garden is huge, which is a rare find given the location. The flat is one block from the tube station (Westbourne Park) which was extremely convenient (access to hammersmith and circle line).