Overall this is a very nice place in Fitzrovia, which is a beautiful neighborhood. For the sake of the... complicated nature of our visit, I've outlined a few pros and cons to keep things concise:
Pros:
- Outstanding location
- Very clean
- Nicely stocked kitchen
- Nice showers/bathrooms
Cons:
- TV/Stovetop did not work at all and were not fixed for the duration of our stay (7 days)
- Heating was not controllable; it was set at a warm temperature and would not budge from that, which is nice when you get back in from a cold night, but not so nice when you're trying to sleep. Again, this wasn't fixed during our week-long stay
- The management company used by the host is unresponsive and lied to Airbnb about things they came to fix (they only came once, and never fixed anything)
- Beds were not comfortable; and something to note for people with mobility issues, they're low to the ground
- The internet is extraordinarily slow. I used a ping test on my phone to see just how slow it was and it was pinging just above 1mbps (crazy slow). That's just enough to email, and that's about it. So if you're here to work, you'll need to find a cafe or something because you cannot video call from this apartment.
After multiple failed attempts to get the management company to fix the tv, heating, and stovetop, we eventually had to escalate our issues to Airbnb directly, which issued a partial refund for our stay.