Kim was an absolute sweetheart; kind, clear, attentive and helpful. She offered as much friendly conversation or tourist tips as needed, but also provided privacy and quiet. This spotlessly clean flat is in a fantastic, safe neighborhood centrally located to all of London- with the Holborn Station conveniently on the Picadilly Tube line to Heathrow. I loved the high ceilings, the fireplace and bright windows in this rowhouse of mansions, and the bedroom was large with a comfortable bed. I would DEFINITELY stay again, and I recommend this lovely home and Kim as a perfect hostess (along with her sweet sleepy housecat:)