I spent one month at Lex's apartment and it was great and clean, just like the photos. The neighbourhood is quiet and it is well located, within about 10 mins from 2 underground stations: Ealing Broadway and Ealing Common. The communication was really fast with Lex and Lex's Support Team throughout my entire stay.
The only issue I had during my stay was the washing machine that stopped working. Lex did all she could to try and get someone over to fix the issue, but sadly was unsuccessful. She did, however, offered me to cover the costs of my use of a laundrette, that I chose not to use in the end.
Reading a previous guest's experience, I went to pick up the keys already prepared to face someone a bit difficult at the shop. When I got there I asked for the keys to the AirBnB, and the older man just stared at me silently. I then repeated the words "keys", "AirBnb" and "apartment" several times to no avail, suddenly he finally replied "I know what's a key" when I resorted to try to gesture a key. He then "grumply" went on to get the keys, but he didn't seem to believe the code number I told him and had to look on my phone screen for it. In the end he gave me the keys, just made a very easy process unnecessarily difficult.
The only option I gave 4 stars instead of 5 was the value, it’s because the apartment is more on the expensive range, and on top of that, I saw a price one day and the next day, when I contact the Lex’s Support Team, there was already an increase of about £200 for the entire stay. The Support Team explained me that they had no control over the price, nor could allow me book it with the previous price as AirBnB algorithm was the one controlling the price. As a customer, I believe it’s quite difficult to gamble with prices oscillating by the day like this.
Overall, I really enjoyed my stay at Lex’s apartment and I will recommend it to family and friends.