I didn't get to meet Jenny, but her representative was very friendly and explained everything we needed to know, the bedrooms were a good size and even though the living area was very small it didn't really concern us as we only went there to sleep. The apartment is in the most fantastic spot in the centre of London, which easily makes up for any size issues, we could never have afforded to stay in a hotel in the area. We would absolutely stay there again without any hesitation and would recommend it wholeheartedly.