For a simple, one-night stay, I suppose this will do. It’s immediately outside if Heathrow and very convenient. Check-in was easy. However, there are areas for improvement.
First, the space doesn’t match the images in the listing, including there being no chair for the desk. I think the images are of another room under this host. Communication responses are slow and/or incomplete. I’m not sure if this is a management company, but the messages - confirmations, check-in, check-out, etc - were from different members of the team. Yet, when I messaged about the TV (which is the size of a laptop screen) not working, I did receive a quick response to do a channel search. I didn’t, however, receive a response when I said this solution didn’t work. I’d also not received a response about the best way to get to the stay until I was sent the standard check-in email.
The room is extremely bare - white walls and linens with no pictures and the mattress is thin. There are also a couple of stains on the walls and a TV cable sticking out from the wall. I was provided one body towel and no others. There was no hand towel or shower mat. I did find a second towel high in the bureau for the bathroom floor.
The bathroom is a nice design, however, it has a mild, moldy odor and the floor and toilet seat needed cleaning. The shower itself was complicated to work, so instructions would be helpful.
When I arrived the window was open, which let flies in, and the fan was on in the bathroom. When I closed the window and left the fan off, the odor became stronger and was like sewage. This seemed to explain the can of air freshener on the bedside table.
This stay might suffice for a simple, one-night stay and if you’ll not be in the room much. However, a little attention to detail and better communication will do much to improve the quality of the stay.