- The flat has everything you need with plenty of storage.
- There were nice touches like a cake and blankets and milk in the fridge.
- The shower works really well but poor design for drainage.
- The kitchenette is fully functional and again it is equipped with everything you need.
- There were strict instructions left on a greeting card stating not to increase the thermostat temperature above 18 degrees and not to use the washer dryer as these are 'expensive'.
- The external door is right next to the radiator and not insulated so heat escapes and cold winds come through the door.
- 24/7 check-in is not as advertised as keys were not in safelock at agreed check-in time and there was no communication that the keys would not be there.
- There were noisy tenants directly above the studio stomping, running up and down the stairs and letting the door slam till after midnight.
- There were multiple problems with accessing the flat (first time because the guest was not made aware of key for double lock, second time because a tenant in the same building had put the door on latch as they were not made aware that a guest was staying at the studio, third and fourth time because the door had expanded due to hot weather, fifth time because the key became stuck in the lock). Any other factors were addressed and ruled out with owner. No further issues with the door once a carpenter had visted to shave the door down.
- There was no acknowledgement that problems in accessing the flat was a safety issue. Guest needed to chase for updates.
- Husband of owner was verbally abusive on the street when he was asked by the owner to address the access issue one evening. He proceeded to blame the door access issue on the guest whilst struggling to open the door himself. He was shouting that the door had been put on latch, frantically trying several different keys and yelling that there are so many problems in the world and the guest is only concerned about a door. The owner (wife) who was aware of the incident as she was on speaker phone to her husband at one point (after not answering the phone to the guest) was heard to be asking her husband what was going on, whilst he continued to berate the guest on the street. The shop owner next door needed to be called as the guest was concerned about the level of verbal aggression displayed by husband. He left once the door was opened and the electricity went out for a few minutes upon finally entering the studio. No apology was made by the husband nor the owner and no communication about the incident from the owner after the incident.
- Tenant from top floor stated the issue with the door was ongoing for months, however owner denied any problems with the door.
- First experience of Air bnb hosts who are unable to consider the perspective of their guest, appear to have no respect for their guest and behaviour abusively towards them.
- Thankfully an agreement was made to leave early which was essential given the abuse experienced and lack of safety throughout the short stay.