Irma is very sweet and friendly and we felt instantly welcomed into her home. Her dog is very sweet too! The location was good considering there is decent transport going into the heart of the city only a few paces from her doorstep. The room, towels and bathroom were clean and water was hot. Irma also had helpful maps and adaptor/plug ins for her guests. I would recomend staying at Irma's instead of at a London hostel any day.