This en-suite is exactly as advertised. It is small but comfortable enough for two people to stay in for a short time. My wife and I stayed over for two nights and it was perfect. There is a window that opens in the bedroom, but it was still quite hot at night even with it open. This en-suite is ideal for travellers with small or medium-sized luggages because there is not a whole lot of room to open them. It is in a good location that is very easily accessible from the airport via the Tube. We did not get a chance to meet Anetta, but Toby was very nice and friendly. We were late in meeting him on the day of our arrival because it was quite busy at the airport. We gave Toby a call from the airport and he was totally understanding and accommodating. Thank you, Toby and Anetta!