Bianca was responsive and caring. This apt has good natural light from each room (bath/kitchen/sleeping/living) and is FANTASTICALLY located if you want to be in SOHO! Was very clean though living room has signs of wear (couch/chair). Internet was not as stable as my NYC connection but still worked for Zoom. Kitchen is well stocked with tools. Bed is well stocked with 6 pillows! Thoughtful additions such as outlet converter and earplugs and tea.