I booked Lusas place for family as I live in the building. The apartment is nice, clean and well decorated. However unfortunately Lusa had not mentioned there would additional family guests staying overnight, who she entertained till midnight and kept closing the door of the communal living space. She didn't introduce herself to the guests or explain amenities, local area or even WiFi etc. When asked for additional towels (as there was only one bath towel and one facial towel for two adults) she said they weren't enough as she had guests and those two were enough for them. She did eventually give extra. Generally the guest felt very unwelcome. Unfortunately the bed slats were also broken and kept falling through with a loud bang. When mentioned to Lusa, she seemed unsurprised and suggested they just put them back into place, although they kept falling through. They ended up sleeping on the floor. A shame, as the apartment and location were lovely, and positive communication initially.