Never met Charlene but she maintained pretty good communication. However, the conditions at the flat were too restrictive to have a comfortable stay. Her flat-mates demanded almost absolute silence after certain hours. We weren't allowed to leave anything, be it shampoo, soaps, toothbrushes, etc., in the bathroom. Everything had to be taken back into the bedroom. We felt like we were back in a college dormitory during final exam period. We had to clean the hair from the shower drain for the host even though there was a sign telling everyone to remove their own hair from the drain after showering. The only thing we liked about the stay was the bed was quite comfortable.