Lynne was very responsive and I appreciated this. However I think this property is too expensive for the quality of the accommodation, even taking into account the good central location. There is a lift but it was broken the evening I arrived. It was fixed quickly after I signalled this problem, but this should have been checked before my arrival. I would recommend to future guests to check this before arrival, if a lift is important to them for access reasons. The property is very clean and has the necessary things for a stay in central London. However guests should be aware that due to the central location, it is noisy because of the street noise of buses, taxis etc. There is also a cold draft coming through the windows which are not well insulated. I would recommend this property for adult travellers but not really for those with a baby or young family.