I received an email before we arrived saying that Jenny was out traveling, and it would be a close friend helping us during our stay. We felt very welcoming, and he was very helpful with the questions we had about the room and about London. He made us feel like home. The room was exactly like on the pictures. It was clean, smelt like fresh air, and light. The bathroom was also very clean, big and airy. The neighbourhood was very nice, quiet and close to subway, great restaurants. I would definitly recommend this room to others. Everything about our stay was great.