This is a wonderfully cozy place to stay. Check in was a breeze, and the room is very close to Heathrow with access via the free bus. The room itself was cozy, it is right next to the bathroom and both spaces were spotlessly clean. Amenities in the room are great with a mini fridge, microwave, kettle, and an incredibly generous amount of snacks provided. Lots of thoughtful little touches such as phone chargers and international adaptors, all labelled for ease of location. Alex was very prompt and detailed with all communication and directions for getting there were perfect, including what to look out for on the bus so you can easily get off at the right stop. I really appreciated my stay here after a long flight, and slept wonderfully in the comfortable bed. I will be back. Thanks Alex & Elmira.