We arrived at Kensington and it was no problem to get the key at any time as Nava works in the hotel next door.
The contact with Nava was fast and friendly.
She is a nice person.
The appartment was in a very good position, right next to hyde park and high street kensington station with 2 supermarkets and notting hill in walking distance.
Inside everything was clean and comfortable.
We enjoyed our stay and would book it again.