We're grateful with the communication we had before arriving to the flat, all the instructions were exactly as they mentioned it. Also, the recommendations they gave us were useful, the flat was clean and neat, good location and 9 minute walk to the tube station. They left some food and tea for us to consume and they were very gentle with us. Also they were nice with us when we had a last minute change with my youngest sister.
The inconvenience we had was with the wifi, it was working intermittently at the beginning and we start talking to T&A, but when the problem didn't solve they said it was our iPhone and MacBook that didn't work. We were traveling from far away and needed to connect to internet when we arrived to the flat but that wasn´t possible, so we had to buy internet outside to get connected and T&A never fixed the internet.