I tried to get in contact 3/4 times due to not understanding where the accommodation is and every call I made was unsuccessful.
When paying a £18.97 service fee and receiving 0 service.
From what should of been a easy check in took half an hour and more than 1 brain to workout where it was.
What the code was, how to enter it.
And the code for the room, no heads-up on any of the fiddly things we had to do to get into the accommodation.
Service gets a 0 from me, accommodation was nice and clean.