We never met Franciene herself as she was away on holidays. Her friend was there to let us in. Communication was excellent before the stay. We had brand new towels and sheets which were nice. The location is excellent for public transport and extremely central. The only downside was the absence of wifi as there was a problem with the provider at the time. Certainly worth a stay however and great value given the location and newness of the apartment. A big thumbs up.