Tricia was a great communicator... and she definitely got back to me, when I had concerns. We stayed during an unusually hot time in London, and unfortunately, there was only one fan for the two bedrooms. There was an issue with the toilet in one of the bathrooms... and due to the smell, we had to share a shower instead of having our own. We only booked the place for two nights, but my friend had to check out since he couldn't deal with the inconveniences. When we arrived on a Wednesday, I was told the toilet issue would not be fixed til Friday, which was the day we were checking out. Ultimately, Tricia returned our cleaning fee... which was nice of her to do. I would say this apartment would be totally fine in the fall or winter. It could use waste baskets in the bathrooms... and word of warning... the showers are quite tight.