Neel responded very quickly and was very helpful in answering all our queries and giving travel tips and suggestions for restaurants, cafes and places to go. We enjoyed our stay - very convenient for the Northern line and well connected with buses to the city and Hampstead Heath, Camden Town - bus stops/tube stations are all within 5-10min walk. Beautiful surrounding area and lovely cafes and restaurants. There is a Tesco extra nearby. Neel provided a fan for the hot weather which was a welcomed relief. Wifi was excellent. There is a lovely communal garden to enjoy. Would recommend to others.