Toby was an excellent manager - great communication and very responsive. The place was very much as described. Photos were accurate. 4th floor walkup was a bit of a bear, but we knew about it going in and it worked out OK for us. The place itself was clean, quiet and well located in a great neighborhood and it was quiet and comfortable. We were there in November and the heating worked well. Water heated quickly and pressure was good. It's a good little place to stay.