Alex was an excellent and attentive host. The apartment is as beautiful, clean and tidy as it appears.

From initial contact, communications from Alex were warm and welcoming. He patiently explained the whole process (this was our first Airbnb booking). As we drew closer to the time of the trip, he sent detailed instructions of how to find the apartment, the key collection arrangements and timings, etc. All very reassuring.

Alex left clear written instructions on how everything works, a list of eating and shopping recommendations, and a local map. He also ensured that the heating and hot water were sorted so that the apartment was always warm and there was plenty of hot water.

We had a fabulous stay, and would definitely stay again, if we are visiting London. In fact, it might even become a reason in itself!