Mark was great at communicating even when I had to cancel and then rebook two days later! He is clear with directions re key safe. Flat itself it great, cheap on street parking, and lovely. We abided by house rules but the absolutely immaculate and tidy flat smelt a little of smoke, which is unfortunate. Would def stay here again. Wifi wasn't working the night we stayed but didn't want to fiddle with so it wasn't really an issue. Really central for everything.