The flat was very lovely and exactly like the photos, so no surprises. It was a short walk to two different tube stations which was very convenient. Getting to and from the airport is easy. There are a few different small grocery stores nearby and two large grocery stores one stop away on the tube. The neighborhood is very nice, quite residential area, no noise late at night. We lost internet on the TV one day because of the weather, but Jools was very nice and helped get it back up and running.