Ben is a great host. Our flight reached Heathrow early in the morning, & we requested to Ben to check in early. He accomodate our request, & greet us at the front door. Unfortunately when we arrived, the lift was out of order, & Ben was kind enough to help us with our luggage. He also spoke to the building maintenance to get the lift fixed. Overall it's a great experience staying at Ben's, & will definitely book this place again if we're visiting London again.