Traveling alone, I was put in a family room in the basement with five beds. The bed was comfortable, but I could hear the floor creaking from the floor above when anyone walked around. Five minutes after I had turned the light out early at 9:00 pm, I was surprised by another guest who opened my door with his key card, since he was given the same room. He left and it was assigned another room. The desk apologized the next morning, but that shouldn’t happen.