Mark contacted us before the trip by phone and gave us all the information we needed for the trip. He made arrangements for us to be picked up at the airport and driven to the apartment. He contacted us by phone after we arrived to guide us through the apartment and the use of the facilities. The apartment allows for quick and easy access to the Russel Square Underground Station and has easy access to nearby restaurants and a supermarket. Our party of 6, including a 3 year old, stayed for 2 weeks and were quite comfortable.