Keys for getting in did not work so we were locked out for nearly 2 hours. Person I called originally didn't seem to care about the situation at the beginning, I persisted and after multiple calls we finally got in to the place after nearly 2 hours of being locked outside in the dark. Once I was in contact with Mark the owner he came across as professional. The flat was fine but to be honest I don't think its value for money in terms of location and overall cleanliness and upkeep of the building the flat is within. I would not stay again