the location is good with three underground stations nearby; the room is just the same as the picture on the website, nice and lovely, and we can wash hands and face in the room with the sink; well-furnished kitchen although we didn't use it. However, we didn't have HOT WATER during the 4 nights living here, and Ben didn't tell us in advance until we called him to deal with this issue. Although he gave us the access to other flats nearby to use the bathrooms there, it was really inconvenient to bring everything up- and downstairs to go to other flats, and it was cold as well when doing so. I heard from other tenants that they hadn't had any hot water since they arrived 3-4days ago, so Ben could have known it before we arrived, but he didn't tell us anything about it. I know it may take time to call people to fix it, but I wasn't happy that we were not informed at all and needed to check whether we had hot water every day when we were back. If there was this issue, I think Ben should have told us if it's ok to share a bathroom with more people than expected, and it's also unfair for people living in other flats.