Tom's home was in nice quiet neighbourhood. The place was exactly like the pictures in the listing. It was bright and airy and was conveniently located near public transport and supermarket. Tom was kind to take time to personally hand us the keys to the apartment and advised us on how to commute in London. In all our communications, Tom was prompt in his response and tried to help us in any way he can. Even though he would not be around during our stay, he left us an emergency number to contact him. It was a very pleasant stay at Tom's home.