1. The first day I check in ,their staff emailed me the wrong information that caused me enter into the not only wrong but also dirty room. Although I wasted my half day to find the right one with their staff, but it was still not clear enough since I booked one month to stay. They only agree to compensation for half day room cost plus half clean fee which is nearly hundred pounds after I asked for one day free of charge. I did not know this is beginning of my nightmare….
2. It’s really luck to met the heatwave in one month, I could understand no air condition in London, I could understand the flat is located noisy road (in the evening is loud sound by large vehicles loading and unloading, one the morning is the sound to alarm you by the farm market, and more shouting from the drunker during the weekend….)you will say: please just close the window, let me tell there is no different between close and open the window, no kidding,it’s ture! And especially I have no fan and only could waiting for the landlord to buy a new one for us. So the tough choose: close the window melting and noisy, open the window SAME hot and noisy, we had this suffering experience for whole heatwave week, really horrible! Not enough ! The main point is I couldn’t understand why why why the agent didn’t mention any words about the long term of the road construction by downstairs after I booked for one month?! We have no good sleep for every evening and morning. I recorded the sound if Airbnb need to prove it. Tell me what’s wrong with me ? I should pay for over one hundred pound for each day and get back such lovely flat? I need my money back!
3. For the facility list by Airbnb, wash machine is included. But the truth is I should shared this machine with next room. It’s really trouble to wash my clothes in one month. This flat is different with another 2 room with own balcony. So that mean I have to arrange the time and avoid the same time with others,unbelievable!
4. For the all above troubles I have, I really lost all trust all may say scare to book the flat by Airbnb after this time!
It is my first time and hope the last dealing with an accommodation abroad with a most likely word - “nightmare” to describe this horrible journey in London. My story is here and hope no-one will face it and avoid to this kind of situation again is my reason why typing long words on that. Finally, I promised to myself, no longer to try Airbnb again in my life.
This is my second time in London for travel, and like as usual, booking an airbnb for a flat in Fulham that operated by a local property agency which also running long term property rental as well. The agency looks professional and sizeable so I picked it with no doubt even I do not heard it before. However, the nightmare just began when we go to the property to check in:-
1. Check-in process:
Before the check in date, we received an email to remind us and sent all documents required. After that, we asked for an access code and the reply said that, The code will be sent at 4pm sharp to make sure we can check in to the property smoothly.
Follow with the information that provided from the check-in email, we entered a room that without clean up. We shocked. WTF. This is the standard for a property management company which running a airbnb accommodation? We called customer service of the agency to explain what’s happen here, also providing photos and video to show how dirty it is.
We have been waiting for a hour for their feedback but no response. Just say, please wait, we will follow up on that. After a long long waiting, they finally realised they give the wrong room number to us that waste us almost 1 and half hours. A new check in email had been received then we go upstair find a smaller room but we still can’t go in because the access code is wrong again.
Ridiculous. Three time. A correct access code need 3 different email to get it. But the “nightmare” just began.
2. Hygienic concern
Although COVID policy is not really applied by British Government, hygienic issue is still one of the most concern issue for the traveller especially we will stay the property for a whole month. A photo is more than words. It is really horrible just like a motel cost 30 pounds a night. My partner spend almost another 2 hours for cleaning, wipe the whole flat again including the toilet. It really ruined all the happy mood at all. After a 2-week negotiation, 45 pounds return is the compensation for us to clean the flat up by ourselves.
3. Unacceptable environment
This is a 2 story apartment flat where we are living in located in Fulham that facing to North End Road, one of the most busy street in Fulham Boardway. After a whole day cleaning all day, we also was experiencing the busy street as well till night - full of noise from the street. From the morning market, road construction works, roaring street car and motorcycle, shouting by drunken gangsters at the late night, noise is everywhere and anytime. We have tried to close the windows to eliminate the sound incoming, but it does not work and make the room too hot especially facing the historic high temperature and begging the operator for a workable fan for almost 10 days, that already noticed them in the check-in date. Absolutely sleep unwell in a whole journey, just want time going fast to end this nightmare story. If you really try to stay here, think once more