Chris was fantastic. A true gentleman that made us feel very welcome. Upon arrival, he was unable to greet us so one of his employees (who was also fantastic) showed us everything in the apartment. There were fresh towels laid out with miniature soaps like you would find in a hotel. The apartment itself is EXTREMELY nice and VERY clean. Chris contacted us and met with us that evening which was great. It made us feel very welcome that he wanted to take the time to meet us. Also, Chris provides a little manual about London which was very helpful. It had the house rules, Tube maps, nearby restaurants, etc in it and we used it every day. Overall, the experience was fantastic and I will definitely stay here again if I am in London in the future.