Arrival / key handover was easy. The garden apartment is beautiful, stylish and the kitchen is well stocked with supplies. However, I found myself doing things that I would not expect to do as a renter at an AirBnB, such as having to pay to have the electricity/gas topped up (it is a simple process). I believe Claudio was traveling during my 1 month stay, but overall you should probably be prepared to take the apartment "as is". It is a very nice apartment, so it may be worth the trade off. Claudio is friendly and communicative via AirBnB email.