My daughter contacted covid so I made Hayley aware she cannot attend the booking and airbnb guidelines state that I am entitled to a refund if affected by corona virus. I still offered a date change instead of a refund. I begged and pleaded she refused and was not answering or returning my calls. I contacted Airbnb and was told I am not at fault and was offered a full refund. I am a nurse and do not deserve this inhuman treatment.