Ophelie was responsive and friendly during our booking process. She forgot to change her rates so she reached out later on to request additional money due to the holidays. The biggest mistake on her end was failing to turn off the alarm that sounded off for over 5 hours. We agreed that my aunts would check in early because they landed at 0830 but she forgot. Ophelie was called repeatedly by myself and Airbnb but she didn't answer until after 3pm. Her neighbors knocked on the door and was very unhappy. My aunts were displeased about the space and all the sticky notes everywhere stating to not touch this or open that. The place felt very unwelcoming and not like a home away from home. Due to the alarm situation my aunts felt uncomfortable and wanted to leave. They made other accommodations and Ophelie didn't keep her word about refunding our full payment due to the inconvenience. We missed all of our events that day and this caused a lot of stress. I am very disappointed.