The host was super attentive and nice, she replied really quickly to any messages sent and helped us order taxi services. The apartment was equipped with a lot of useful utilities, such as, pots, crockery, cleaning supplies, etc. Although the stairs are a bit annoying, the host was very keen to help us get our suitcases up and down. The location is also great, since it is walking distance from the Westfield mall and the Shepard's Bush tube station as well as a Tesco supermarket and a Sainsbury's local, that were just a block or two away. The apartment was quite spacious and amenities were clean and functioned well. Overall a great experience.