Apartments are as described and as pictured. VERY close to the Bakerloo line, which is nice. The roads were a bit noisy at night. Seemed to be a route to a hospital nearby as we heard a number of sirens overnight. Fortunately, there was a fan for each room to cover some of the noise which was nice and circulate air. Communication prior to check in was good. Responsive. They allowed us to check-in an hour early. Sam had an acquaintance meet us to check-in but he didn’t answer his phone despite calling 20 min prior to arrival as required and didn’t answer after we arrived either. We had to wait outside the apartment with our luggage. Eventually he answered and got us in. He was kind at check-in. However, they did not have a towel for each of us in the apartment and we didn’t notice immediately. I called to ask for more but had to leave a message and there was never any response or call back. Bathrooms were nice and the kitchen space and dining area were great. Good space in the apartment overall. No soap was provided though it was on the listing. Had a drying rack for laundry which was nice for a 5 day stay. Tight, narrow stairway to get up to the apartment though there is a small lift. Certainly a good value with close access to a nearby tube station on the Bakerloo line.