My mum and I stayed here for two nights while visiting Kew Gardens and it was absolutely perfect for us. Jess was really helpful and left out some thoughtful touches, and also (since we were arriving quite late) made sure it was warm for us which was really appreciated. The room is small but it definitely felt cozy and not restrictive in any way and it was super clean and nicely decorated, I think the value is amazing. We would definitely recommend and would stay again if we were visiting the area!