James communicated well throughout, we exchanged keys with ease and we had a very comfortable night in his gorgeous, eclectic flat - great location for us as it was right where we needed to be, we had a delicious supper in Queenswood just across the road and a perfect breakfast at Gails also across the road. We loved the mezzanine floor (perfect for kids) but some may find the ladder and reduced height difficult to deal with and sadly we didn't get to use the roof terrace as it was rainy but it looked fabulous, a bonus on a sunny evening after a hard days shopping! We defiantly recommend and will stay again when we plan another trip to London. Thanks James.