Charlie and Lee were very responsive since the first point of contact. They answered all questions we had and were very flexible to make the complete stay wonderful. During the stay they were helpful in all ways, suggesting things which might interest us but in also making sure that it was only a suggestion. We had a mix of excellent hospitality plus complete privacy as well. The private floor we used had all necessary facilities to make the stay very comfortable. The location provides easy access to a very nice city center and also a beautiful park - you can pick either one. Accessibility is very good with the Norbiton station about 5-7 minutes away on foot and buses running through the road just in front of the house at all times.