Our fist place got canceled three weeks before our London stay. Nisma took us on and provided a wonderful spot to finish up a rather extensive tour of Ireland and the British Isles. We had a large amount of luggage to haul around and through messaging our hosts were able to get us checked in with a minimal effort. Nisma and her husband provided the best communication from booking to check out that any guest could ever have. We highly recommend this flat for any stay that while in London.