The flat was extremely small but expected and accurate to the listing and in a quaint location in Kensington. Billie and Max were very accommodating at check in, offering a place to store our luggage when we arrived much earlier than the check in time. When we got to the flat, the temperature of the room was extremely warm as there was no air circulation besides a fan, which didn’t help much in such a small room. After messaging Billie and Max regarding this issue, they did not respond until the day of our check out- an entire 6 days later with a response of having not seen our message until then. Sleeping was very uncomfortable during our stay as the room was extremely warm even during cooler fall days due to the lack of air circulation. It was unpleasant returning to the room every night and we propped our door open for ventilation. We were left unhappy with the temperature of the room and the lack of response from Billie and Max, but aside from that everything else was expected and accurate to the listing description.