Claudia was very responsive and helpful in all our dealings. We arrived quite late at night and check-in went quickly and easily. Claudia had arranged everything for us so that there was no hassle and no problems. She contacted us after a day just to make sure everything was fine. We forgot something in the flat after we left and Claudia was very helpful in getting it back to us. The flat was bright, clean and included everything we needed. The listing is very accurate. The location was excellent. It was reasonably quiet for sleeping even considering its closeness to high traffic areas. The flat was easy to find, just steps from Waterloo station, and the neighborhood is wonderful. Great little pub on the corner, excellent Italian restaurant across the road. Lots of other places for eating within a block or two. Great access to all of the London's attractions, 15 min walk to Big Ben, about the same to the Strand. I would recommend staying here.