I had a terrible experience in this hotel as heating wasn’t working in room number 215 in building no. 107, on a very cold night (was 5c outside and also in the room) and no one responded to me when I reported the problem. I actually had to take a taxi to my home in a different city at 3 am because the room was too cold even to sit there. Also the cover/duvet provided was too thin. When I requested a refund I only got less than half of what I paid. And I didn’t get a single response or apology from the hotel until now. Unfortunately I had to leave a negative review because of their attitude.