Thanks Marcus. I booked late in the day for that night and Marcus responded within 30 minutes! He was at a party but broke off to welcome me and make me feel completely at home by showing me around, making me comfortable, getting me on to hi wi-fi and offering a cuppa. The bed is a dream, I've not used a memory foam mattress before, it was perfect. I live in a very quiet part of the country, so noise is an issue when I stay in London. Even though there was train and traffic noise, the bed made a positive difference, I went out like a light. The rooms were clean as was the linen and several big towels and the description of the host and apartment was accurate. All in all, a good stay.