We arrived 3 hours earlier into London than expected. Vanessa was very flexible and was at the apt to meet us. She explained everything and then left us to enjoy the apt for a week. The apt was perfect for us, as we had a friend from Somerset stay on the sofa bed for a few nights. Although the apt is very central to most sites it's quiet and roomy, and fitted out with everything you'd need. This is a great option for a stay in London. Big thanks Vanessa