What an absolute delight. Communication was quick and crisp, and Julia was more than accommodating as I had arrived early in town. She allowed me to leave my bags while I tended to re-exploring the city I had missed for two and a half years. The room was lovely, clean, and inviting, with a comfortable twin bed, a sink, ample closet space, and a little mini-refrigerator. Even more of a bonus, there was a small kitchen shared with the other guests that had a microwave, two burners for cooking, loads of utensils and pots, AND a combination washer and dryer for people who needed to wash clothes. The Wi-Fi was spot on, and the bathroom was tidy. Her location was perfect: two minutes walk from the Hammersmith & City/Circle lines and ten minutes walk from Central Line, not to mention oodles of restaurants, charity shops, and a Westfield Mall that puts most malls to shame. (It also has a Vue cinema with daily specials.) I'd easily stay here again.