Real disappointment. Wouldn’t recommend anyone who wishes to enjoy their holiday in London to stay at this place.
My friend and I stayed for 3 nights with our families, two out of the three nights we were living there are without any heating and hot water. Not to mention how disgusting the bedsheets were when we arrived in the first night. It was a disaster, we barely sleep as we couldn’t stand the hairs and blood stains on the bedsheets, we had to wash them all in the midnight and didn’t go to bed until 4 am since we need to wait for the sheets to dry so that we can sleep with it. The apartment has no extra bedsheets and the host says she can only deal with it the next morning.
The heating system and hot water doesn’t work because of the boiler. Although it took a lot of time, we kind of managed to fixed it by ourself at the first night. We insist to let the host to send someone professional to check on it the next day to make sure everything’s okay as we are not the experts and we don’t really know exactly how we had it fixed the first night. Unfortunately, the host didn’t take it seriously, she only sent a cleaning lady instead, delivered some clean sheets and checked the boiler by the way.
The boiler issue happened again at the third night, and the host didn’t reply our message or answer our calls until the next day. London in January was freezing, the blanket that she supplied where those really thin ones for using under heating condition, it was so cold we couldn’t really sleep that night. The next day we tried to communicate with the host, asked her to send maintenance team in the time we are in the apartment. But she was not cooperating at all, not willing to make any compromise. To be honest, it was the bad service and the attitude of the host we couldn’t stand, not just because of these incidents. Things happen, but more important is how you deal with it. We made complain to the Airbnb and we left one night earlier.
Got to say that thanks to the Airbnb, we will get a fair refund for all this, they’ve been very helpful.