Ivo was easy to reach and replied within minutes prior to arrival. Upon arrival, he was friendly and helpful and explained everything I needed to know about the flat. The flat is small in a slightly dated building but well-equipped with everything you need from toiletries to shoeshine and teabags. The flat was very clean. The bed was comfortable and heating was good in the flat. The location is great just 5 minutes walk from King's Cross station. The building has a lift but there are a few steps so we struggled slightly with the heavy luggages we brought. Overall Ivo's flat is a nice place for visitors travelling to London.