Being able to book the place alone involved an interrogation where you answer the same questions multiple times, irritating but no real drama.
When we arrived there was nothing to say that we needed keys for the front door, only the guidance to download the door opening app that only works for the inner door. They were at least swift to respond to this issue, but we were outside for a while and had to then search around off a loose guide.
Once inside, it was clear the communal areas have suffered a substantial leak.
The heating did not work when we turned up, it was freezing cold. It was simple to get the boiler running but the under floor heating in the bathroom and main bedroom was broken; once reported an engineer did arrive within about 48 hours to fix it at least. Poor instructions for thermostat use as well.
Looks pretty in photos but is cheaply done.
Other issues:
- lots of dirty cutlery and crockery
- dirty clothes left in washing machine
- damage / marks throughout