The flat we stayed in was very convenient to tube station, grocery stores and pubs. Very secure building near the police station. Sarah was kind enough to let us have early check in and made sure that the issue with the washing machine was addressed promptly. The towels were very nice, however the bed linens were not as nice. Had a little trouble regulating temperature in the shower... this is a common problem for third floor apartments? There was no outlet to plug in a hairdryer in the bathroom, although it was very nice to have one. Sarah made early check out morning very easy and gave us a nice recommendation for car service to get to the airport. Overall it was a pleasant stay.