It was unsatisfactory that A. the agency doesn't have any prior agreement with the owner to take action (every thing I raised they said ‘we’ll have to check with the owner’ B. They couldn't ever get hold of the owner during my stay and C. They failed to keep me updated on a number of issues as follows.
I would however say that the location is could and it was clean. But I would not recommend this place given so many issues:
1. Having to shower in the dark (the light didn’t work so it was pitch black! They failed to confirm where the fuse board is when I offered to check it was because the fuse was blown)
2. No wifi per the instruction (the WiFi network they suggested originally didn’t even exist) and they said the WiFi box is under the painting in the kitchen so I could take a look however it wasn’t - so no WiFi for my stay
3. No curtains nor working blind in second bedroom so it was too bright to sleep - really annoying - the agency said they’d send someone round on my first morning but it never happened
4. I had to contact the host through at least 3 people including Karl, Wurda and another lady via at least 3 methods: Airbnb message, text and phone. But nothing got sorted.
5. Jammed sink in the bathroom rendering it unusable. It was full of water when I arrived so I had to clean teeth and wash in the kitchen
I am still awaiting a satisfactory refund and also confirm what email address I should contact for correspondence for this complaint.
It will be interested to see after such unresponsiveness whether they miraculously now respond to my comments.
Overall I feel I have been completely fobbed off. They have offered a 20% discount which is not enough for me to be happy.
Phil