Rachel is very responsive since the day I registered and the check in went very smooth. The location is in a quiet residential neighborhoods but it is convenience by train to central London. There is also a highstreet within walking distance with restaurants and cafes. The room is clean, tidy, as resemble to photos. Rachel is also extremely kind and provided many travel tips. Overall, my stay is very pleasant and I would highly recommend anyone to stay here whether its for work or travel.