Communication with Serra was very good, but the accomodation was very poor standard. As soon as we entered the main entrance door from the street there was bad smell coming from hall to other rooms. Decor was poor so no good first impression. We came up from Dorset, but could not stay the night in property. The mattress rested on a boxed hollow frame so when you say on mattress you felt as if you sunk between the cavities, very uncomfortable. The room had bad tobacco smell to it. There was no curtains, no comfortable lighting, and bathroom had bad smell. It was clean, but very sub standard. If they purchase a good base to the bed, put some curtains up, and put some air fresheners in room and made it feel more cosy, then we would have stayed the night. But we made the decision not to stay, and drove back to Dorset. Sorry for bad review, but I just could not recommend in current state. Greet location on Upper Street with all the lovely restaurants, has great potential to be a nice place