We checked in a little earlier than check-in time, we informed the host one day before we arrived, the host told us we could drop off our luggage downstairs of the flat, which is a small Arab restaurant. We dropped our luggage and came back around 5 PM, the restaurant owner told us that 2 of the luggage was stolen and he informed the host around 4 PM, we were shocked and could not believe that the host neither informs us nor reports the crime to the police. We reported to the police right away. About 1 hour later the host arrived at the flat, he accessed to the restaurant CCTV and the owner of the restaurant identified the suspects, then the host said he would like to compensate our lost and he did not think the police can find our lost luggage, we were astonished again that he wouldn't even try to help us find the luggage(my company computer was in the suitcase which was stolen and we would like to try our best to find it back), with our persist the host came with us to a police station and made a formal report. After that we refused to stay in the flat as the area does not seem safe, the host drove us to a hotel near the airport and paid for the accommodation fee(We appreciated it as it was late by then and it was 40 minutes drive, the host was patient).
Now after 14 days we are talking to the host's insurance company and we need to get all the receipts to prove what was stolen there, and yet we still do not know when and how they will compensate us.
We are disappointed about what happened during our stay, the process of how it is handled is frustrating.
The location of the flat is in the central and convenient to commute, but we won't choose to stay there again for the sake of safety concerns.