Great, friendly and prompt communication. Helpful with any issues we had (how to use the smart lock on the main door, the boiler hot water boost button, and lack of tea towel and oven cloth). Apartment is in a great location, very clean and well equipped, super comfy beds. We would advise a welcome pack to explain how to work things such as heating, oven, boiler etc. We had a wonderful stay, would recommend and would definitely return.