During the last night of our stay, there was no hot water and we found water leaking in the cupboard with the water heater, other electrical sockets and wires etc. Owner could not be in touch. His so-called support team asked us to fix the water heater by watching YouTube video. This is ridiculous. We, with 2 children, suffered the whole night and felt unsafe. It was too late and we could not find other accommodation. The problem did not get fixed before we left. We felt very bad about the communication with the owner. They only replied and promised to give a refund in the following day when we were leaving. It gave me a bad Airbnb experience.