Lisa is a fabulous host who communicates thoroughly and quickly. Everything is exactly as you see it in the pictures. We brought our children here, ages 16 and 13 and we absolutely loved the location and the amount of space that the flat offered. We loved being close to Borough station and the pub below was a great place to grab a beer and the food was good as well. Despite not having air conditioning, Lisa has great fans mounted in the bedrooms and one in the living room that are a great option if it is warm. There is plenty of closet and drawer space, kitchen utensils, dishes and glasses as well as laundry soap and dishwasher soap. Really, she includes everything--even umbrellas in case it should rain. We would definitely come back and stay here again!