We arrived early in the day and due to the unit not having been let the night before, Julie allowed us into the unit early in the morning thus we did not have to drag our suitcases around all day...great personal attention. We were met at the unit on check-in and given a full and explanatory tour that exceeded our expectations. The tube is a one minute walk from the unit and it takes 18 minutes to get to downtown London, just fantastic. I highly recommend this unit!