Rachel was very welcoming, even though she had a large family party the next day - with two (very friendly) caters working. The room was lovely, with a balcony overlooking a green oasis in the middle of London, much appreciated after a stop-n-go drive through the city on a Saturday afternoon.
We didn't have time in the evening an obviously in the morning she was busy and we were on our way very early.
Can thoroughly recommend it.