The check in process was utterly terrible.
- We were sent to a location 5 minutes away get the keys. the keys weren't there.
-We tried messaging & calling but no answer.
- Eventually, the cleaner from the other property where the key safe was located managed get touch with someone.
-We were sent back the apartment and waited outside for 15 minutes in the rain before a concierge arrived with keys without apology or explanation
If the cleaners hadn't helped, we would not have been able get in at all. I still have not received a reply from the owners of Cove
The single worst check of life