Beyond 5 Star Service. Jessica would win concierge of the year over any 5 star Luxury hotel I've ever stayed with. Her encyclopedic knowledge of London, all London has to offer, and this specific neighborhood are beyond belief-staggering really. I've never had an interaction with any host that cared more which is crazy considering at which lightning speed Jessica responds and cares for her clients. wish i could use her on every trip I take in the future! Thank you Jessica!