I booked Michael's place for 10 days whilst my family was visiting from abroad.
From the moment I contacted Michael about booking his flat to the moment we handed over the keys at the end of my family's stay, Michael has been brilliant at keeping in touch, answering any questions we had.
The flight was a bit delayed, so we were late getting to the flat. Even so, someone waited for us to arrive, then showed us around the house; the flat was very clean, there were plenty of towels provided, and also instructions on how to use everything.
Really could not fault it - my family really enjoyed their stay and loved the flat.