Ellen's house is very large. The size for central London is extraordinary. The fun wallpaper, carpet, and decorations are charming. I would love to know more about the history of the house and the pieces inside they have chosen. Ellen communicates best via text and was responsive when outreach was needed. The location in Chelsea is a treat. Buses, car, or bike would be the best way to get around. The house is very quiet which is impressive being in central London. There is good air flow for hot days and many fans. I cannot comment on the heat as we did not need to use heating while during our stay. However, the hot water for showering was always plentiful. The laundry room was very useful for a stay with children and provided plenty of space to dry clothing.
Lucy, the house keeper was kind and considerate. Check in and check out were seamless. She also accommodated us for an early check in which was very much appreciated.
There were some discrepancies in our stay. Specifically the fee for the housekeeper was communicated incorrectly (at our additional expense), the master shower was not working for the beginning of our stay (later resolved), and the house has a rodent problem (issue not resolved). We were not made aware of these discrepancies with the listing until we arrived in London which I did not appreciate.