Lovely flat in a really nice area. Kristopher was great at communicating before and during my stay. The check in and check out process was smooth. However, I feel future guests need to be aware that on top of paying for a 4 night stay you are also expected to pay for hot water. I was very disappointed to check in and not even be able to wash my hands in warm water. It feels unfair to pay for the stay then have to pay extra for a shower. A bit of extra cleaning could have been done before I arrived as it wasn’t spotless.