Amira and Syed responded quickly and I had requests for early check-in and late check out, although they couldn't accommodate early check in and late check out (due to occupancy) , they were happy to let me leave my luggage, this was very helpful. Accommodation was clean and beds were comfortable. West Kensington Station was only about 2/3min walk away and plenty of great coffee shops and restaurants within 5 min walk. As its a basement apartment, it is a little dark but to be honest it's not an issue as we were out exploring most of the day. I would stay there again.