I reserved the place for my daughter. It was in a good location, as she had to catch an early flight to Heathrow. It was a last-minute reservation, but the host accepted the booking. When she got there, there was no key in the lockbox, so she had to wait out in the cold for a bit while the host arranged to get the door open. She said the room was nice, clean and safe, but there was no light bulb in the lamp next to the bed, which was inconvenient. Fasih offered to reimburse the cost if she would go buy it. She chose not to, but it was fine. There was a port on the TV so she was able to charge her devices. The WiFi was fine at the beginning, but died a few minutes later. Fasih took care of that pretty quickly. For some reason an annoying beeping went off in the middle of the night and lasted forever. Te host called her at 2 a.m. She doesn't know why. I guess she didn't answer. It was bumpy, but Fasih did his best to take care of things. Wish I could give it 5 stars.