Alexander is a very nice and effective in his communication. We were quite surprised that the basement appartement is at the moment next to a very noisy renovation project. The only window was covered with protection to avoid thing to fall on us (this made the children quite insecure). The noise starts around 8 am and some days the worker were still there late afternoon. This is really a pity and Alexander did what he could to help us and we are very grateful for this. If it wasn't for the noise and workers able to see us sleeping the place is wonderful - next to museum, restaurants and the tube/busses - we loved London :-)