Unfortunately we didn't get to meet Rajesh at check in, but his very capable and friendly colleague, Rachel, met us at the flat and showed us around. It's a small place and very basic, but it had everything that we needed for our stay. Probably the best thing about the flat is the location. It's just above Charlotte Street which has dozens of bars and restaurants, so you'll never go hungry. We used both the Warren Street and Goodge Street tubes which were very close by. I hope to return again soon!