The location of the unit in Earl's Court was excellent, right in the throng of the city with plenty of restaurants and pubs nearby, as well as the tube station across the street. The unit itself was quite small but adequate. It was clean and recently renovated. It appeared to be one of maybe 6 units all under the same ownership. Management did a poor job of assuring that the place was well-equipped. I clearly stated that my son and I would be staying there and yet there were no sheets for the second "bed" (very uncomfortable folding mini-sofa with a metal bar down the length of it). The manager texted that I should look in the supply area upstairs but there were no sheets whatsoever. The unit did, however, have two fans which made the London summer nights bearable. As for the heated toilet water, I'm not sure what that was about but it did make for a steamy bathroom.