Wonderful!! Made my London trip amazing and easy. Check in was easy and we arrived with wine, candy, and water bottles waiting for us. One of the best things waiting for us was an umbrella that I forgot to pack, so that was awesome. That flat was perfect and adorable. If anything, it is more impressive in person than in the pictures. What you see in the pictures, you get, plus more. The area is quiet but also close to everything. I wouldn't have stayed anywhere else. Will for sure come back!