I spend about 1/3 of the year traveling and have done for 25 years (except for the covid years). In that time I've stayed in hundreds of hotels, hostels, B&Bs, and guest houses. This hotel is in the bottom 1% of the worst hotels I've stayed in. The room was small with holes in the walls, a rusty toilet roll holder, broken towel rail and stains on the bed cover. The bathroom looked like someone had installed a caravan bathroom in a cupboard. We were allocated a room with 2 single beds pushed together instead of a double bed. They tried to fob us off by saying first there were no other rooms, then that we'd used the room (all we'd done was sit on the bed while checking what we'd booked). When we insisted on getting what we'd paid for they labelled us as difficult and tried to charge us an extra 5 pounds. After our stay the manager tried to encourage us to leave a five star review. However I cannot in all conscience leave this hotel a good review and accept that in return they may leave an unfair bad review of us.