Tanya was very accommodating when we needed to add an extra night to our reservation and when we needed to arrive earlier than the check-in time. Phil, the building manager was very nice, and also let us know ahead of time that he would need to access the boiler in our bathroom so we wouldn't be surprised. The apartment was clean and comfortable as depicted. The kitchen was well equipped for our stay and the garden was easy to access. The apartment was in a very quiet and safe neighborhood. It was in the perfect location for our adventures in London. We highly recommend this apartment!