Do not stay here if you cant live without showering.
The place was not showerable.
The drain was blocked. We booked for 2 nights & we didnt managed to shower at all as the water was scorching HOT and it took time for the water to drain. We weren’t expecting this at all. Plus the bathroom wasnt extremely clean.. the shower walls were abit slimey….
I had a chat over the phone with the number they provided. Unfortunately we are not happy with the way we were dealt with over the phone.
There was no apology when we mentioned the unexpected situation for the shower.
The person wasn’t listening to me, they kept on saying they dont know where we were. I understand that its a Saturday morning. I understand that the shower couldn’t be checked straight away. We were however werent listened to when we were over the phone. We asked for a refund for the second night but they ended up hanging up without any answer. They claimed they didnt end the call, but during the conversation even they gave us a long pause and didnt answer our question!
It was really unprofessional overall.
We ended up going to a different place as we couldnt wait for them to have a look at the issue.
We didnt get a refund - we asked this 3x but was initially ignored. Reason being that we went out w/o waiting for them. But despite of this, it shouldnt be the reason to IGNORE the question initially.