Carol was very welcoming and went out of her way to make the house feel homely for us (fresh flowers etc). We stayed for 3 weeks and during that time Carol was contactable for any query we had, the one small issue we had with a lamp was resolved immediately. The house itself is beautiful with a wonderful big lounge and super bright dining area, perfect for families. This area of Twickenham is lovely as it is very accessible and has a range of shops, pubs and restaurants all with in walking distance. The garden of the house is amazing and our daughter loved playing in it!