PLEASE SAVE YOUR TIME AND MONEY AND DO NOT STAY HERE!!! Unless you want to be subject to being stranded in a foreign country until 2 in the morning and lose hundreds in money to find new accommodations for the night, save yourself from booking with this host. You are required to go to a store separate from the Airbnb address to get the keys from a lockbox for this listing. We tried the lockbox many times and the code that was given to us did not work. We struggled to get in contact with the host and once we did, he was rude, said there was nothing he could do, and told us we should find another place to stay for the night. How difficult would it be to have simply come to the store and helped us with the lockbox? Why wouldn’t we be given a code that works? Why would you have no backup plan? What kind of a person do you have to be to have no empathy and completely leave people stranded for the night after they’ve had your place booked for months? After this, the host completely ignored us and Air B and B support center for 2 days. On our 3rd day on London, he called us and acted like none of our situation had ever happened with no explanation. Please don’t waste your time dealing with a host that will take your money, not assist you, be unreachable, try to gaslight you, and completely ruin your time in London. Stay somewhere else!