Luke did an exemplary job of checking me in and showing me around the apartment. He was always very helpful and easygoing when we corresponded and didn't mind my asking for a mattress to be provided in the 3rd bedroom. The apartment itself was in excellent condition and was superior to what is shown in the photos (hard to believe, but true!). It's location is first-rate with stunning views across London and everything within easy walking distance. I will certainly be calling Luke again for future stays. I didn't want to leave.