Booked for 3 people on a 10 day stay to visit a family member in nearby hospital going through major lifesaving surgery.
Getting the keys was simple from the lockbox. The hallway was a bit dingy and we descended down the steep & narrow stairs to the basement apartment.
Inside we immediately noticed the single bed was missing and had been replaced with garden chairs & table.
Phone signal & 4G was non existant, as was the wifi hub. It was cold, no duvet on double bed and no working radiators. Only two towels were left for 3 of us, as well as two mugs. And a unusable freezer compartment that had completely frozen over.
Houst were helpful in contacting the host to try and resolve but ultimately the host was unable to sort the issues and we were forced to contact airbnb for a refund and find a new place to stay at very short notice around 5.30pm.
The overall experience added extra stress to an already stressful time for us. Would avoid at all cost