Diana was a warm and welcoming host. She responded almost instantaneously to all inquiries. The location was great, in a vibrant neighbourhood. It's also a 5 minute walk from St. Pancras. The apartment was clean, spacious and was a pleasant experience. However, there was a problem with the toilet handle, but Diana sent some round straight away and the problem was fixed very quickly. It was a great apartment, and was close to everything which allows you to move around London with ease.