Jane was prompt in her communication as well as thoughtful and accommodating as we negotiated details of our somewhat lengthy stay in London. Everything was in order for us, including a nice welcome at the apartment (not in person). It is clear that she cares about her neighbors and her property, and she wishes to have it cared for by people who will treat it as their own. The apartment is very safe and well situated, just as it is described. You can't go wrong here.