This is a great house in a great location. Worked very well for our family of 5, loved that each bedroom has its own bathroom. Jon's crew is very good at outgoing initial communications, a little slow on responding with issues. We had lots of issues: dryer didn't work, couldn't get kitchen vent fan to turn off, wifi name was incorrect. The place could use some maintenance, caulk is moldy, some paint is peeling. Cleaners left dirty dishes in dishwasher, vacuum cleaner in middle of kitchen, couch cushions pushed out. We saw a mouse on our last night. Given all of the issues we requested a partial refund which was rejected.