Selma was very lovely and easily explained the rules for the apartment which are very manageable. She is very easy to converse with but also respects your privacy. I was a bit complicated when I checked out but she couldn't have been better about it and took time to allow me to store and collect my bags later in the evening. Location is also great with Hanger Lane station within walking distance. Would without a doubt recommend anyone to stay in Selma's place when visiting London.