Donovan is a very helpful and responsive host, which as an anxious traveller I found very reassuring. The room i stayed in is one of 3 in an apartment that also has a well equipped and clean shared kitchen, a bathroom with a bath and shower combo and a separate toilet. These were spotless and luckily for me, had a stock of shower gels and shampoos. The room I had, had a balcony which I enjoyed as it over looked a communal garden and you could see what was going on......the room itself was clean and has loads of storage for clothes and a desk if you need to work etc. Donovan provides in the room, towels and extra blankets and pillows if needed.... the heating works brilliantly as it was a cold night.......but there was also a fan in the room......so I loved the fact that Donovan has covered all the bases. I actually had THE best nights sleep I have had in a long time, so the bed and pillows were perfect. The apartment makes up part of a very well established residential block in a location within walking distance of The Southbank etc, so everything exciting is so close....however the location is really quiet.....and for a couple of days I felt like I was living in London! I would definitely recommend this place to anyone who has read the description on Air B n B and is reading this for some reassurance.