Jelena is very helpful and she gave us the detailed in formation on how to get to the underground. She helped us to find the place to park the car free and moreover she gave us all the things that we need, made us smile everyday. She is always there when we needed her, especially on the night we missed the train back to the station from Paddington. I thought she is asleep but when we arrived home, she asked what happened and then she said:"why didn't you phone me?" When I said that we don't really want to disturb you, she said that you should phone me because she thought that we are not coming back to the house or she worried that there is a problem on the way.