The place was booked for my partner, and he subsequently stayed in two rooms, one bigger one and then a small one.
All we can say is that the place is definitely not as advertised, and that the good ratings are not quite deserved.
1. The location is not ideal - it is directly under the area where the planes start to land in Heathrow and therefore the noise of the airplanes, on a continuous basis, is VERY loud. It is also generally quite far from a proper high street.
2. The fridge is FAR too small for the number of people in the house, the common area is not conducive, and the towels were not of a desirable standard - more of a hand towel and certainly not a bathtowel.
3. In the second room, which was the smaller one, the mattress was of especially poor quality, and the curtains were also flimsy and letting the heat out. In fact, we don't think that from a health and safety compliance perspective, the single room should be let out - it makes for a sixth 'bedroom' which is being let out, even though the house is advertised as as five bedroom.
4. However, the main issue related to the central heating system in the house, and Surekha's defensiveness and attack in the messages when I pointed this out to her, was totally unwarranted and not fitting of a superhost - it was slap bang in the middle of what is currently a very cold winter, and the house was EXTREMELY cold as the central heating system was not switched on for long enough, in an attempt to minimise the gas bill. As we said to her, the fact that she provided a small heater in the first room that my parter was in, clearly proved that she was fully aware of the fact that the central heating system was not switched on for long enough.
Surekha however did ultimately correct the issue of increasing the length that the central heating system was on for, after panicked and frankly, rude messages to me.
5. The rudeness, which was unbecoming of a superhost, was continued after the fall out - she did not bother to greet thereafter, and sent a message the day before, reminding my partner of the fact that he was checking out the next day. She further proceeded to come early the next day and remind him of the fact that he had to check out at 10am.
6. Last but not least, there was another tenant who had a dog - and the ad does not say that people who are there must be pet friendly and must not be allergic to dogs.
The fact that we extended the stay was due to a challenge in respect of finding a suitable place, more than anything else, and should therefore not be construed otherwise - this was one of Surekha's defences when we raised the issue of the heating to her.