We enjoyed our stay in London overall. The flat was nice and as the pictures show. The location was very accessible to the underground which we used every day.
A few disappointments/frustrations-
We had communicated with Altido prior to booking about having an air mattress for our small children, they responded and said it wouldn’t be a problem. Then days before our arrival, they contacted asking for 120 GBP for the air mattress (which was never mentioned initially). On top of that, when we arrived to check in, there was no air mattress and they didn’t know anything about it. We also paid for the Breakfast fridge fill, which wasn’t there and ended up not being worth it at all.
We also felt there could be more basic supplies, wash clothes, paper towels, toilet paper (we were given less than a whole roll). We didn’t cook, so I can’t say how the kitchen was.
Lastly, as we were packing up, the cleaning lady showed up about 940 AM (check out is 10) and just sat outside watching us. It just was a little weird and put unnecessary stress on us as we were leaving.