My mom & I are autistic. Life is a challenge and we need people to be explicit in communication. My mom has become almost immobile(wheelchair) - Travelling it’s an navigating puzzle. We had miscommunication (on both parts) - couldn’t log on to our Airbnb account, had delayed text and bad service; either getting messages delayed or not. Therefore I wrote & asked to contact by email. Before arriving, we asked if we had to walk for the keys- should’ve asked if the keys were collected AT the flat instead. ..Because Jaqueline assured us, we didn’t have to walk. Turns out we did! It was not far – IF not with suitcases & a wheelchair. Jac. had allowed us to store our luggage in the flat until 2. ....due to complications with missing handicap ramps in underground we had delays - BUT were at the flat 13:56 (to turn over keys) : New guest came, having meltdowns, arrange broken suitcases at the stairs in an angry surroundings. Jaq. wrote later saying it was fine, but charged us later!!