The lady at receptionist was so lovely but the host that I spoke to on the phone yelled at me and said Prior to arrival, the direct messages made through the airbnb app had specifically given a mobile number that I could contact. This number was unresponsive when I texted, therefore I called it at the door. When the guests of a different party open the door and I found the lobby, I then hung up since the receptionist was speaking to me. The host then called me and in an aggressive tone, said ‘don’t you dare bloody hang up on me’, just because of poor phone connection and the fact that I was preoccupied, since the receptionist was asking me for my booking details and my ID for confirmation. I understand that the host probably has to deal with a lot of calls but a bit more understanding would be preferred. The host then threatened to cancel my booking and take the room away when I asked him to be a bit kinder. It left a sour taste for us even as we were led to our room, which was a shame since the room itself was so clean, warm and lovely.