The home is very functional. A little dust here and there but not in places we usually touch. Everything else was clean. Very well equipped, and great for a family (we travelled with a 2 yo child and the grandmother). Central heating which we need to turn off when we leave, but it's fast to heat up again when we come in and turn it on again. It's a very good deal for London and for how easy it is to get to city center from there (you can take the Tube or bus). The check-in time is a bit late, that's maybe my biggest con, but it fitted our trip this time so it wasn't that much of an issue. Didn't really meet the owner but he have us all the needed instructions and was responsive in messaging, so it all worked out great. I would come back.