I will not be coming back, for multiple reasons. Mainly the communication. There are the owners, the house management and the welcome person. The welcome woman told us to WhatsApp her if we needed anything. So we thought she was our point person. We were 4 adults that had different itinerarys while we were in London. We asked her for a second set of keys. She didn’t respond for over 24 hours then told us she wasn’t working that day. Lol I then used the Airbnb messenger to try to contact someone else and heard nothing for almost 2 days. Not having a second set of keys for almost 3 days made our life’s pretty difficult. It’s a bad feeling when nobody responds to you for days when you are staying in their home.
Also, the second morning we were all woken up at 8am to the door bell ringing over and over. We didn’t get the door bell cause we weren’t expecting anyone. They got in the building and started banging on the door. My friend opened it and it was a man and two older women who didn’t speak English but told us they were the cleaning crew. We told them we did not need it and no body told us that was included. Honestly we thought their story seemed sketch. They would not leave. We closed the door and they continued to knock at least 4 more times. I had to raise my voice to tell them to leave. They would not leave and kept knocking! When I messaged the host about this, they said nothing.
Also, unless you like the sound of geese screaming at the top of their lungs every morning at 6 am, don’t stay here. It was insane. It sounded like they are being murdered. Every morning.
3 out of 4 of our group are Airbnb hosts in California and the communication here was unacceptable.
Hard pass.