We checked in on a Friday, and found what appeared to be a rat dropping on the couch. We very politely messaged the host, as we have a baby and were very worried about how unsanitary it was. He initially responded nicely, and asked what we wanted him to do, and we requested that he waive the cleaning fee, given the condition (there was also a lot of dust, a TON of dirt under the front rugs, etc).
At this point he told us he would send someone to pick up the key and cancel our reservation. We made it clear that we did NOT want to cancel - we needed to be in that location. He proceeded to tell us it wouldn’t work, that we needed to have trust, and that he was basically kicking us out. We had to apologize to HIM and beg to stay. After a long wait where we were desperately trying to find alternate hotels, he finally said we could stay. The place was dirty and uncomfortable, despite the host claiming that they had spent 6 hours on sanitizing and cleaning, which made no sense given the piles of dirt under the rug, but we couldn’t say another word for fear he would kick us out.