Communication was super! My 2 kids and I felt safe and the apartment was clean and welcoming. We appreciated the information binder and the personal introduction to the space. It is very convenient to the Earl's Court metro station, but we didn't explore much more around the area as we were usually headed east to tour around. Nespresso machine-yum! The floors in this unit and the units above are creaky, but we were able to get a good night sleep each night. The neighbors were very pleasant and helpful, too.