Under communication-1 star:
Upon my trip being cancelled, the host did not reach out to me until 3 days into our planned stay to assist in finding a resolution. As well, he only responded after I reached out to him first. He then claimed that Airbnb would not allow him to cancel the reservation earlier, and proceeded to retain all of our $2,600 including cleaning and service fees though we did not stay any of the nights in the week that we booked. It is not only disappointing that our special occasion trip couldn’t be completed, it’s also unfortunate that this host cares so little for the guests that are committed to making him successful.