Jacqueline was a lovely host. Betty and her son welcomed us with milk and bread. Then, when we had a huge mishap with our passports, Betty and her son went out of their way to help us out. The home is beautiful and warm making our stay very comfortable. We appreciated the washer and dryer and the fresh basil at the kitchen door. The garden was lovely. I would have liked more of a t.v. room setup for the kids as we are a family of 7. Also, the cords to the xboy and wii were not to be found. This was disappointing for the kids. We happened to be staying during a heatwave for London so fans would have been nice as there was no a/c's. I got a wonderful breeze from the master bedroom with the door open, but the neighbors behind us decided to have a party until 3:00 in the morning. Other bedrooms didn't get the nice breeze. It also took everyone a few trials to get the showers to give us hot water. But we did figure it out and it was nice to have so many and such nice bathrooms. In all, the house was as described and extremely comfortable. The neighborhood was nice and the tube and bus were very close. Thanks for sharing your home.