David was very helpful with arranging our key pick up even though our flight arrived after the check in period. Also, prior to our arrival we received good communication through emails from David confirming our reservations. The apartment was very clean and updated. We had plenty of hot water, great water pressure and the heating was comfortable. The location was close to the underground, bus stops, a food store, shopping, restaurants and the theater district. There were also plenty of amenities such as an iron, hair dryer, shampoo, coffee and teas. It also included cable tv and wifi. Since the apartment was so central there is a lot of activity and noise right below on the street. The back bedroom was quiet but the pullout couch in the front room was noisy. David does admit that you can hear the city noises in this room so he does provide earplugs to help block the noise. The only other drawback is that there were several flights of stairs to get to the apartment. We really enjoyed staying there and would highly recommend this apartment to anyone wanting to stay in the heart of London.