Due to COVID19 I got stuck at LHR and all the hotels were shut down or full.. Yasmin & Freddie immediately responded to my call & inquiry for staying with them, sent directions and then showed me the room. It had a really new clean bathroom incl. the shower, the bed was also clean and comfy. They even had a water bottle, water boiler for tee & some snacks.. great place to spend the night if you need to catch a flight! Uber is quick to LHR but they also give you loads of public transport options/explanations. thanks!