Gill's place was our first experience with Airbnb, and it couldn't have been better. Her's was the second I looked at and I immediately knew it was a great fit for us--my wife, me, and our sons ages 11 and 15. Everything was exactly as advertised on the website, and we feel lucky to have booked it during high season. The location is fantastic, with easy access to anywhere in central London--by foot, Tube, bus. The nearest Tube station is about a one minute walk across the street, and there are restaurants and stores within a very short walking distance. The flat is easy to find and is in a quiet location--truly a little oasis in the city. The courtyard is charming and gives a peaceful calm to the setting. Check-in took all of about two minutes, and the concierge is present at all times. The flat is perfectly clean and tidy, charming, modern, and tastefully decorated. It has any amenity one could want or need. The kitchen is fully stocked, even with spices and some foods available. If eating in, all you need purchase is the food you'll prepare. The laundry machine, though for small loads, is easy to use and worked perfectly well for our needs. The dishwasher was likewise easy to use. The beds are very comfortable, and the bathrooms (shower and shower/bath) are nice and anything one could need. There are plenty of towels and there is extra bedding if needed. As for the host, Gill, she's great. Communication was easy, clear, friendly and prompt. She has gone out of her way to make available tons of information on things to do in London, as well as any information one might need about the flat and anything there-in (such as appliances, how to use the t.v., wifi, etc.). All in all, I can't imagine a better Airbnb experience than this one. My family and I recommend it without hesitation.