So this apartment is in an amazing location and wonderfully appointed but having stayed here twice we were rather disappointed with the company managing the property this time round. We were staying with five people and the flat is officially set up for six. Last time we stayed two sets of keys were automatically provided but now, barely three months later, we were only given one during check in. The guy doing check in said it would be no problem to have a second set sent over but when I messaged on Airbnb I got a response that it would cost 40 pounds or a journey across London. I queried this as we had been told it would be fine and then got told that it was company policy not to provide more than one set of keys due to safety concerns but we could pay 40 pounds for a courier. The logic of the whole situation was strange as a) why does 40 pounds suddenly remove safety concerns if they're legitimate and b) I can see several unsafe scenarios arising from 6 guests sharing one set of keys (hiding keys in gardens, trying to climb into flat if locked out) so I think the policy itself (if it exists) is short sighted. I ended up getting very irate in my messages which resulted in a second set being sent over but this was a source of ongoing irritation for the first 24 hours a day and felt like a bit of a scam. If you are staying here with a group consider asking up front for this.
To be very clear this is not a complaint about the flat itself or the owner but about the company managing the Airbnb side of things. The flat itself is really very nice and the second shower makes it doable to stay there with groups of colleagues. It is well sound-insulated and in a charming part of London.