The location of the flat is wonderful, it’s close to museums and a train station. The staff let us in early to drop off our stuff and get out of the bad weather. When we got to the flat it was in a state of disrepair. The living room window was cracked, the air conditioner did not work, there was no clear way to turn the heat off, the door knob on one of the bedrooms fell off early in our stay, the buttons to flush the toilet were held together by tape, the toilets had not been cleaned and had yellow stains in the bowl, the mattress in one of the bedrooms had springs coming through the sheets, there wasn’t enough dish ware for 4 guests, there were red droplets dried on the floor of the living room, some spots of the floor were mushy, under all the furniture there was a layer of dust, all of the sheets had stains, a tile was missing in the bathroom, the shower handle came off, the closets were a disorganized collection of dirty linens and junk, and the freezer was frozen over.