Ken was extremely helpful and was waiting despite my late arrival. His communication was second to none. The outside of the building can look a bit daunting late at night but the flat is impeccably clean. Opt for the larger room if available. Transport to central London is easy, with a bus running regularly from the end of the road. Only downside for me as a single traveller was the lack of a TV or radio but there were plenty of plug sockets if you have a laptop etc.