We were able to get into the flat a few hours early, to drop off our luggage, which was very nice.
Getting the keys was fairly easy. There was plenty of toilet paper, but no paper towels in kitchen. There were no washclothes provided either. There was busy wash, shampoo, and conditioner provided.
The "modern" aspect of the description, could only mean a couple pieces of furniture. The pics in the listing are deceiving, as some of the furnishings are not the same, and the flat is a bit run down.
The building is old, and stairs are narrow. There are actually 35 steps, before you are inside the main area of the flat. Having knee problems, this would not have been ideal, had I known ahead of time. It makes it a challenge to climb those stairs, especially with luggage in tow. The step up into the kitchen, and bathroom areas, are not very secure, and we're a bit dangerous, as there were loose boards. The tub is high, which made it difficult to get in/out of, especially while wet. The bedroom wardrobe was also high up, which was a challenge to get hangers to hang our clothes. The bed was fairly comfortable, even though we requested bedding for the "sleeper sofa", none was provided. The instructions/pictures of the washer that we downloaded, are NOT that of the same washer that is in the flat. This was an issue from the beginning. If you plan to use the washer/dryer combo, be prepared to wait a number of hours for clean clothes. Despite using the cold water setting, a number of my items had shrunk. There was difficulty getting hot water, and after a few of emails back and forth, the problem was finally resolved. The kitchen light did not work, and apparently was never addressed after reading previous reviews. Finally on day 2, I stood on a chair to see if a bulb needed replacing. After replacing one light bulb, the kitchen light worked. I only replaced one bulb, not all of them, so I'm sure they still need to be replaced. The heater was a bit challenging as well, and needed communications with the host as well, in order to figure out. The last thing you want to do while on vacation, is to keep going back and forth with your host, regarding "how to" issues. This could be avoided by providing CLEAR instructions on appliance usage, etc. It would also be helpful to include some info in the flat regarding the area, like bus routes, tourist info, updated info on the shopping plaza nearby (it is NOT open 24/7), etc... Never having been to London before, these things would have been helpful, and time saving. It would also appear that there is water damage in the bathroom, and loo areas. The vanity, floorboards, and lower wall all showed signs of water damage.