Jose was a great host, we were a bit late for our check in time because we got lost, he waited and greeted us at the door, he also gave us recommendations to what to do in London, the long flight stairs is just like the other reviews described, but it was expected, the shower water pressure is on the low side but sufficient, a couple things to note is that the flat is located near a popular bar so it will get noisy on the weekends, it is also near flight path of LHR so you will hear some airplane noise, we slept ok with earplugs.