Gemma didn't meet us in person but sent us an e-mail the day before we arrived with instructions on how to get into the flat. The flat itself was very quaint and had everything we needed for our family of four. It was great having a washing machine and an oven at our disposal. The kids loved the cute toys Gemma left for them to play with. The four flights of very steep stairs what a little bit of a challenge with two small children and a double stroller. And there was really nowhere to leave the stroller down stairs. But we managed and the kids began to pretend that the stairs were a mountain to climb and became fun for them.