On arrival we had to wait for someone to check us in. Furthermore the apartment was dirty - there were random peanuts on the little table in the living room next to the couch, there was an old dead bouquet, the floors were super dirty. Also, this is obviously a couple’s actual home and all of their belongings were still there - which is fine, but should be mentioned as we were there for 9 days and had veeery minimal wardrobe space. Furthermore, when requesting to have the couch set up as a bed (because the bed is actually too small for 2 people who aren’t a couple) the extra charge for this was £35 which we obviously declined as it cost us £15 to buy brand new sheets. Mid-stay a cleaning crew was supposed to come within a time span and they came late, so therefore we couldn’t have a full clean up as I was on a work call. Lastly, the apartment heating did not work properly and the shower was dripping. Honestly, the only benefit was the location of this property and the fact that it was close to the tube for easy commute.