We were attending a concert at the Royal Albert Hall which we paid a lot of a money for and informed the host we would be arriving shortly after 5.30pm. As soon as we get off the tube she text us saying she has had to rush out for an emergency for a ‘work’ related issue and we wouldn’t be able to gain access until she returned at 7.30pm.
Completely unacceptable. Our show at the Royal Albert Hall started at 7.30pm and we had just spent a 3 hour journey on the train with no where to change or shower.
After explaining to her that the lack of access to the accommodation would cause huge problems as we had paid a lot of money for and had planned for months in advance for this night her reply was extremely arrogant and left an extremely bitter taste in our mouths. The least she could do would be to wait 5 minutes to give us access while she left, or better yet leave a key with the neighbour to let us in?
In the end after a phone call to Airbnb it was agreed that we would never be staying with this person and after extensive phone calls, taxis and stress we finally found a hotel close by.
This woman nearly single handedly ruined our night that we had planned months for in advance.
I suggest this host makes sure she leaves some access to their guests in the future, in case of another ‘work related emergency’. She could also use some skills when speaking to people on the telephone as she couldn’t care if she was about to ruin a night that we had spent nearly £500 on and taken days off work for.