The day we arrived we were notified in a long winded arrival email for everyone that the lift was broken. We needed the lift as we had a wheelchair user with us and the handrail in the hall was also broken we were told there were 3/4 steps in fact there were 11 to get into the flat. . It was very noisy as people banging their cases up and down numerous flights of stairs. The bedroom door has to be wide open to use the second bed so no privacy. No coffee pods were supplied for the machine and can only be bought at a Nespresso shop as they are for the Vertuo machine. Communication was poor and no situation resolved. The accommodation inside was modern with a nice living space and kitchen. It is not wheelchair accessible as there are 4 steps to get to the lift, when it is working !