We spent two nights at Zays apartment. It is close to Westfield shopping centre , so is good for local transport into London. We were disappointed that we were unable to check in at 3 but the apartment was being cleaned until 5:45 which made us hit rush hour making us quite late. Zays boyfriend was friendly and understanding of our lateness and let us into the apartment and gave us the wifi code. Upon arriving we thought the apartment looked very cosy however we slowly uncovered issues with cleanliness. There was a drawer under the cooker which was filthy. Food in the fridge which had gone off. The washing machine was still full of clothes that smelt of stagnant water. The dishwasher was still full and hardly any washing up liquid left for us to use. We were also disappointed that we couldn't hang our clothes anywhere as all the cupboards and storage space was out of bounds by sticky tape. Please note there are no instructions left on how to use the cooker and after spending nearly three hours on trying to cook something we finally worked out that you have to have a pan on the cooker hob for it to heat up. We could of saved a number of hours if instructions were left on how to use it. The tv in the bedroom also did not work. We enjoyed our stay for the convenience of getting in and out of London and the lounge entertainment system was very modern and we were able to use our amazon prime account to watch films which was awesome.
Zay had kindly allowed us to check out at a later time so we were grateful for her flexibility. An all round good Airbnb but would of been better with more attention to detail.