Though Helena wasn't there throughout our stay she was very easy to communicate with and made sure everything was set for our arrival. The room was exactly as described. The location was amazing, so close to great sights and London hotspots. Its right by a variety of public transport and a number of places to eat. The room was clean and comfortable with a lovely welcome sign. The kitchen and shower were perfect for our needs and her housemates friendly. Would recommend for anyone in the future. Thankyou for a perfect stay!