Rita was there to greet us on arrival, with a full tour of the apartment and explanations of where everything is, plus how to work the espresso machine and central heating. She was very welcoming and made us feel at home. Although the oven was unfortunately not working as usual, this was just a one off, and didn't detract from our stay too much, however, we were offered a small refund, which was gladly accepted. We very much appreciated the access to espresso pods, and the free milk stocked in the fridge was a nice touch.