I have already emailed London House Hotel to report my concerns. They have not emailed me back, yet they left an Airbnb review.
We had an underwhelming, disappointing, and unsatisfactory experience. We did not have air conditioning the first night and they said their technician wouldn’t be available to look at it until the morning. I asked if they had any open rooms we could move to. They claimed they didn’t have any open rooms. I asked if they had a fan we could put in the window. They did not. They had no solutions to alleviate the heat the first night. So it was miserable, and we lost an entire night’s sleep. The technician looked at the AC in the morning but we never received an update via Airbnb. Rather I stopped by the desk that evening and they shared that they could not fix it. I had to ask if they had any other rooms available. They did have a room available, and we moved. I’m not sure if the staff was inexperienced or couldn’t be bothered, but they weren’t concerned with the heat and proactively offering any alternative solutions throughout our poor experience. I would not recommend this hotel to anyone. You can find better value and quality hotels in the area with more professional and equipped staff.