Christopher was so helpful, especially when my check-in was delayed several hours due to train delays. He was helpful and made checking in a breeze. The place is small but location makes it so worth it. The common kitchen & bathroom were clean and well-stocked. Each door has a separate code lock. The building does have a lift which is great if you've got suitcases. If you're in need of an inexpensive, even last-minute, place to stay the night in London this is it.