So this wad the first time using AirBnb and we were so disappointed. We booked this apartment based on reviews and photos. Unfortunately when we got there the apartment did not live up to the photos or the reviews. The cleanliness of the apartment was not up to standard. The walls were dirty in the kitchen like some one splashed coffee on them and didn't clean it. The fridge didn't work, the tap handle in the kitchen was loose and the coffee cups that we used had hairs in them. The mattresses had springs that would poke into your back and the desk in the main bedroom was so wobbly I could not work at it. We really did not feel comfortable in the apartment at all. There were other things but I do not want to write a massive long review. We actually check out a day early and went to stay at a hotel. We were inky in London for 3 days with our children and we did not want to waste anytime worrying about the accommodation. So yes I think this place needs alot of attention. What really boggles my mind is all the reviews were great so we were very disappointed.