Staff are super friendly and helpful. Warm welcome and was able to go to our room 3/4 hour early. Room was a lot smaller than expected and is quite cramped. Walls are thin and windows are not like they present in the advertisement. If only 1 room is like the one advertised it might be best to advertise the realistic room you will get.
Staff were polite and the location is great, you just need to walk through Kensington gardens to get to the museums etc. lovely walk and loads of places to eat and get coffee nearby.