Paloma was very quick to respond to our messages. She also kindly blocked the day before we arrived so that we could drop off our luggage and get going when we arrived without having to worry about waiting on someone else. The location is also great. It is located a minute away from the Pimlico underground station so getting there from the airport was a breeze. Its about a 30 minute walk to the London Eye -- the walk is not bad at all since it is along the river. There is a nice coffee stand along the river that my wife loved. Also, there is a Pret & convenience store located in front of her place. I was able to get coffees & sandwiches in the mornings before my wife woke up so that was great. As for the apartment, we only stayed two nights, and all we did was sleep & shower there since we were out all day. The shower made us a bit nervous because it looked like the shower head was hanging by some rope. Aside from that, the shower worked fine/water was warm and the bed was comfortable. It is a comfortable place for 2 people because it is rather small. I would not recommend sleeping on the futon.