Prior to our arrival, communication with Anetta was easy and efficient. She answered all of my questions and made sure that we would know what to do upon our arrival to the apartment. The location was excellent - about a 5 minute walk to Hammersmith station, which was a hub for many tube lines and buses as well. We were able to get to Hammersmith straight from the Heathrow airport using only 1 train (the Piccadilly line). It couldn't have been easier to get to the apartment from the airport. Once there, we were greeted by Anetta, who was very friendly. In the apartment, there was a binder outlining any questions that we may need answered (how to use the shower, heater, etc) as well as recommendations for great pubs, etc. The spa tub was as incredible as it looks in the pictures - we definitely took advantage of the steam shower and jacuzzi jets after a few cold, rainy days!! Although our schedules didn't match up, we were even invited to join Anetta, Toby, and some friends for dinner one evening, which we truly appreciated and showed what great hosts they are. The neighborhood is quiet but the tube makes access to all of the major areas very easy! Would definitely recommend.