Sole was great to communicate with. She was kind enough to let us check in early (which was wonderful after a red-eye), made the process easy, and gave us a quick tour of the place upon our arrival so we knew where everything was and were comfortable. Nothing popped up during our stay that required any further assistance, but if it had, I know she would’ve responded quickly.
The flat itself is as-advertised. It’s a nice space, with a comfortable bed, and in a wonderful location - in respect to the neighborhood and easy access to buses and trains.
Others have noted the flat is on a busy street, but if you’re used to cities, it’s nothing out of the ordinary. I have to say any complaints are overblown and it shouldn’t be a deterrent.