I didn't actually meet Alison, as she was away (her daughter was looking after the house while I was there) but all communication with Alison was easy and response time was quick. The bed was very comfortable and the room heated, which was welcomed on a bitter cold weekend. The bathroom next to the bedroom is beautiful and was spotlessly clean (as was the bedroom). This was also heated, with towels provided, for which I was extremely grateful as I was traveling light. The kitchen had everything I needed and more. Tea, coffee, milk, cereals, bread etc were all provided. A real bonus. Charlie (the dog) is adorable and really friendly. The nearest tube station (West Acton) is less than five minutes walk away and central London is within easy reach by tube. I would gladly stay here again and would be happy to recommend Alison's place to anyone.