Didn’t get the room I booked, it was about half the size, had no window and no sofa. That happened even as I had specifically asked for a room with attaching a photo prior to booking. They had no shame in it and even as I opened up for some way to resolve the issue they just ignored me. Internet is a slow 4G router which once ran out of data so the whole flat had to stop working. They claim to have video surveillance and that you aren’t allowed to have visitors at all while hanging photos of Banksy pieces on the walls, give me a break.