Nicky was very nice and friendly. She was quick and easy to talk to. Unfortunately there were a few flaws, but I am very reluctant to mention them because Nicky is a great person. According to the reviews, we didn't hesitate to book the room, but in the end we were surprised that certain things didn't bother other guests, but did bother us. The first thing is that we didn't have keys to the room and therefore couldn't lock the room. Luckily nothing ever happened, but unfortunately there are bad people and you never know if this particular bad person has rented the room across the hall from you. There was no place to store things in the room as the closets are full of personal belongings. The biggest drawback was the bathroom: if you wanted to wash your hands after someone had taken a shower, it was impossible not to get wet, as the shower is in the middle of the room and even if you try to remove the water, there is always some left. We had no hot water for three days, but Nicky did her best to get it fixed as soon as possible so we don't consider this a negative for this accommodation. A big advantage is the location - quiet neighbourhood, supermarket close by, a few minutes from metro or bus stops. The whole apartment was clean, only the kitchen floor was occasionally messy, which was dragged there by Nicky the good dog. Although most people praise the bed, it made our backs hurt, but everyone has different preferences.