Overall we enjoyed our first airbnb experience at Ryan's place, but it was a mixed experience.
The Check in and keys were easily located and thr the apartment was definitely as described. We had plenty of toys that weren't expected for our kids which was great and there was some fresh milk and other items in the fridge that were offered to us. The place is trendy spacious and comfortable.
On the down side.
On arrival we suspected that the cleaner had not gone through, and we arrived quite a bit later than we had told so this was not expected. We left for the evening and on return everything had been fixed up, so at least that got rectified.
The biggest problem for us related to the shower water being broken and permanently on boiling hot, then the subsequent non communication from Ryan on how to fix it. We called, smsd and messaged on airbnb but no reply.
You need to be prepared that Ryan or his wife are possibly not in London during your stay so having on tap coms isn't a given.
It was shame because we otherwise had a very pleasant stay.