The other reviews on this Airbnb left me with really high expectations for this place. Overall though, I would rate my stay as just OK. The unit itself was as-described. It was spacious with a furnished living room, kitchen, bedroom, and balcony. The building was brand new and the unit felt very modern. Location was generally good, the unit is about 10 minutes from the nearest Tube station and well-connected with the rest of London. Here are some of the things that weren't so great about my stay:
1. Cleanliness - I walked into this unit and it was immediately clear that the Airbnb wasn't thoroughly cleaned. I spotted crumbs and staples on the floor, dog/human hair on the sofa, etc.
2. Communication - I had an early flight into London and messaged the host a few days before about early check-in. After 24 hours, I had no response and left another message. Another 24 hours went by, no message. I called and got ahold of someone who let me know that they could accommodate an early check-in at 2 PM. Awesome! I showed up around 10 AM on the day of my check-in and they told me they would give me a call when the room was ready. Hours passed with no call and by 5 PM I decided to come back and check-in on the room. Turns out it was ready.
3. Service - I was missing a bottle of body wash in the shower and I let the staff know around 10 PM. They said someone would bring a bottle over shortly or at the latest, first thing in the morning. Nobody showed up that night or the next morning. I reminded the staff of my request around 10 AM, and again they said it would be dropped of as soon as possible. I got the bottle a few hours later, well into the afternoon.
During my stay I was running low on toilet paper and called the front desk for an extra roll. They said that I could come down and grab one, but guests were typically responsible for their own toilet paper and I would have to get my own if I needed more. At $300 USD a night, I was honestly shocked to hear this. Surely a few extra rolls wouldn't break the bank.
Don't get me wrong, I enjoyed my stay. But in my opinion, there's still room for improvement here.