Hayley met us on arrival and departure. We arrived later than the check-in time stated on the description but Hayley was kind to accommodate and wait for us. She also walked us through using the various appliances (washing machines, heaters, tv etc) If we have to be picky, I think it would be better if there was a shower curtain (instead of just a screen) as water tend to spray over and wet a large part of the floor. Otherwise, the apartment was great and you feel really at home.