Gianmario and his friend Jonas were really warm and welcoming, and in general pretty responsive closer to the date of our stay. Gianmario also promptly ordered a fan in response to our needs during the heat wave this summer in London, really thoughtful of him :) . Though the building and room is somewhat old (bathroom door handle was flimsy, toilet flush was hard to use, dusty in various parts of the apartment etc., but not something unfixable!) it's location is superb! Located within 10mins walk to the nearest train station in Central London, access to many attractions were a breeze. Room is abit too cramp for 3 persons with luggage, recommend ideal size not more than 2. All in all, if you are looking for great convenience and don't mind some of the discomforts, this accom is a great find!