Margaret was very helpful and responsive to emails (which was reassuring prior to arrival) and very pleasant to talk to in person. The flat was comfy although personally we both found the bed too hard (I like a firm mattress but this was too much even for me). The location was amazing. It's literally two minutes from Earls Court tube station (Warwick road entrance) and not too far to walk to Tesco's and other shops and restaurants on Earls Court Rd. These included a great Thai place (Margaret, you were right about the weeping tiger - thanks for the recommendation). The wifi and Netflix were great for us at night. The flat was a bit warm and stuffy when we returned each evening but opening the window and/or balcony door fixed that in short order - might have been less effective in hot weather though. The flat could maybe do with a little TLC (the paint job looked a bit rough) but the pluses far outweigh the minuses and it made a good base for our seven day stay in London. My only regret is that I didn't get to see any of the bands at The (nearby) Troubadour due to my busy schedule :-(