Ajit was quick to reply and very straightforward which was great and he arranged for one of the housemates to let us in. We had issues with traffic on the M25 and wasn't sure on our arrival time but he was super easy to communicate with and made check-in easy.
The room we had was nice and very warm (so thankful for this), although lacked a few comforts we have had in other places but would recommend staying here for a trip to London.
Recommended for trips to Richmond and the ability to park freely over the weekend is fantastic.