Sarah was friendly and efficient, and made the effort to communicate very well prior to us arriving, was there to meet us and to explain all the info we needed about the apartment. She left a lot of basic food needs like oil, herbs etc and toiletries which was very helpful. She also helped us out when we needed something in a tight timeline. The apartment was very clean and comfortable with a well-supplied kitchen and is in a great location, very close to the river and an easy walk from 2 tube stations. I'd recommend this as a very good place to stay.