We love the location - just a short walk to Queensway and Lancaster Gate as well as to Hyde Park. Many eateries and shops available.
Communication from booking to end is prompt and hassle free.
The apartment itself is, although it may not be updated but it is clean. We only stayed for 2 days 2 nights and we spent most of our time out anyways so it is pretty sufficient for our needs. There is a kitchen if you want to cook (and a washing machine which is helpful). Toiletries available so that's another added bonus.
We have enjoyed our stay and definitely will consider booking again should we head back to London for a visit!