By far the best I've experience with airbnb! Stephen was the loveliest host even though I did not meet him in person. He has been updating us what is going on in London and what are the best routes to take from the airport. We had trouble with the new door (our mistake!) but Stephen was always a call away. Cleanliness was top notch and everything was fully equipped even toiletries! Property is located in a prime area and a few doors down, a really nice turkish restaurant - EFES (a must go) . Easy access to public transport and only 20 mins. Stephen had also provided tips to travel around London and we find that very useful, if only we had more time in London. we had a VERY comfortable stay at the property. Thanks Stephen!