The communication with Ann was very smooth & easy going - she is very responsive & helpful (e.g. when I asked her to checkin in the early morning, she made it happen).
However, the place doesn't offer common services you would expect: Warm water supply wasn't always granted, in fact I had to take a (very!) cold shower for 2 days. When the water boiler was working it lasted for 5mins (don't know how this would worked out if all 3 rooms were booked and water shared by +3 people).
Also, the internet was either slow or not working at all - I used my hot spot a few times, but working from home was impossible.