The whole experience was great. The location is amazing - very close to Hyde park and 2 tube stations. Lucian was a pleasure to deal with. He was very responsive and met us in person to let us in and show us around. We were traveling with our 2-year old daughter, so it was great to have a separate room and a crib that Lucian made available. It's a garden unit - down just a few steps, so dealing with luggage and strollers was easy. Overall, this is a perfect place to stay in London if it's just a couple of day (like us) or much longer. Highly recommend.