First time using AirBnB but had a very unpleasant experience. My family (me, wife and 10 year old son) booked a room at this house for 5 nights but left earlier than planned. 1. The room in the picture with a balcony was not spacious enough to accommodate 3 of us. Not enough to unfold 3 carriers for my family. It was B1 floor with narrow stairs which only one person can walk down so it felt a little stuffy 2. There was double booking (we were informed in prior, though) and to accommodate the 2 families, the host had to make more rooms upstairs (1st & 2nd floor) and the arrangement went until late at night and things were untidy/messy. The host felt sorry for that and served us some wine, though. 3. They had a poor sewage system in the guest bathroom and my family, especially my son, was scolded by the host around the use of the wet wipes. When we came back at the evening on our 3rd day, we were holding a few bags from outside and even shoes on our hands before we walked down to the room. The host suddenly stopped us on the stairs and started questioning with a cold/severe expression if we ever dumped the wet wipes in the toilet. I asked my wife and my son and they said no. The host continued and the questioning headed towards my 10 year old son as a prime suspect and things turned into somewhat like scolding a child when she mentioned she told us a few times already (she did not say this actually but there was just a caution paper attached above the toilet) and this could cause considerable damage in their sewage system which might cost thousands of pounds. I asked if the sewage system was broken and she said no but she found the wet wipe in the toilet??? I was upset because she continued even my son was a bit surprised/stunned by the scolding for what he didn't do and started to show tears in his eyes. I asked her to look at my son and stop and she just turned around and walked away without saying a word. We felt really unpleasant the way she delivered her message. We were not even close to a guest. We had 3 more days to stay but we really didn’t want to stay any longer and packed our things and left at that evening to find another hotel. We asked for refund for the unstayed nights through AirBnB later on. She said yes at first but changed her mind not to refund at all. Rather, she asked us to pay for the breakfast she offered for free for 2 days, gas fees to heat up the room we asked because the room was a little cold. Later, we were able to claim just 1 day room fare following AirBnb policy. AirBnB didn’t take their service charge for this case for...