Guests should know that the management and operations are by a rental service. That’s fine, but more transparency, especially when I felt I was renting and dealing with “Lex.”
We went to retrieve our keys from the designated location after the 3:00 pm check-in. The proprietor said our provided code was invalid. We called at 3:53 to rectify the situation. There were a series of calls, a new code, and emails until 6:22 pm, when an Uber driver finally delivered us a set of keys.
We had to cancel our dinner reservations and we missed the first half of the symphony performance, tickets we purchased in the States beforehand. They mentioned there would be some compensation but we’ll see.
The apartment is actually very spacious and nice. The bed was extremely comfortable. It was clean. It’s a 15-minute walk from the nearest tube.
We stayed for 10 days at the property. My main constructive criticisms are:
* Half a roll of toilet paper isn’t sufficient.
* There is no Kleenex.
* There are no face towels.
* There is no bath mat.
* There is no full-length mirror.
* There should be extra bath towels for use. Using the same towels for such an extended period of time, is unacceptable.
* There were a total of six mismatched hangers which didn’t handle outfits for two people for an extended stay.
This is our third time using AirBnb. Third times, the charm? I’m sorry to say the experience was less than charming.