The room was as shown on the picture - big and spacious, clean and tidy. we received the codes to get in and internet password on time. The other guests however, put the chain on the door one evening and we have to stay out until sorted for a long time - it was about 11.30pm and I had a small child with me - so not good! So maybe ask if that chain has been taken off before you book. also, there was always wee and pubic hair on the toilet seat and in the bath.