We loved staying here! The location was so convenient, about a 4 minute walk from Victoria Station which connects you to anywhere you would need to go in London (including the airports). The room and bathroom were clean. We felt safe walking to and from here at night (as two girls), and May was quick to respond to any questions! She also let us check-in early when our flight arrived early and offered to extend our stay if we were stuck from the storm. 10/10 would stay here again!