Phillipa’s place is really lovely, bright during the day and in such a good neighbourhood - really central especially for many museums and nice and close to the bus/tube stations as well as plenty of nice restaurants and shops! We couldn’t figure out how to use the heated towel rack (it was very hot during our stay!) and Phillipa offered to send someone to help straight away (which we didn’t end up needing), she checked in to make sure everything was going well and was quick to respond when we had questions. I would definitely recommend staying here if you’re going to London.