Bella was really friendly, she came to pick me up at the station when I said I was arriving. The room is a good size and great to have your own bathroom. I didn't spend much time in the flat though as I had a busy week. I was a little surprised why she didn't mention in the description she had a young child, but it wasn't an issue. It's very near to the underground, railway & overground. Love West Hampstead thats why I choose this area. The room is on the main road and quite noisy if you are a light sleeper but I didn't expect anything else as I've lived in London before. Good value for money!