Very friendly familly, we felt confortable very quickly and we were happy to be far from London center to relax :-) The room and bathroom are new and very clean.
We eat a very nice fish and chips in Richmond at Pier1 Fish and Grill (very nice and friendly). The Richmond park located 5mn from the house is very nice to run or walk. Waterloo station at 30mn by train (from North Sheen - 1 train every 30mn)
The house is located on the landing pathway of Heathrow so the number of plans can be very important. My two boys 13 and 17 years old, did not have any problem with that but it's good to know if you are sensitive to noise.