The best part about this flat was the location and the worst part about the flat was the location. It was very close to public transportation and a small grocery store. It was also just a short walk to Tower Bridge. But, as other reviewers have noted, the noise level is high, especially from the seemingly constant trains right outside the flat.
Also as noted by others, the bedroom is tiny. It's actually almost too small for the double bed as there was barely enough room to get around the bed to the bathroom. One of the wardrobe doors doesn't open all the way because of the bed. Speaking of the bed, the mattress was too soft for our tastes but if you like a softer mattress then you'll be fine.
Our only communication was through the property management company but they were very responsive when we had difficulty connecting to the internet. There was a local outage which meant we had no internet for the first couple of days. It certainly wasn't anyone's fault and we appreciate the efforts made by the management company to figure it out.
Overall, it was a nice flat but it lacked a few of the things (welcome packet explaining local amenities, public transportation; drying rack; host's personal communication, etc.) that make it a great flat.