This home is definitely in a nice location. Within an easy walk is the South Kensington station, the Victoria & Albert Museum, the British History Museum and fun restaurants. That being said, the home itself was not ideal.
The 'self-check in' is a key pickup (during business hours) a 7 minute walk away. It wasn't terrible, but if you have a lot of bags or are unfamiliar with the area/arriving late, it could be a challenge.
It seems there has been an ongoing issue with wi-fi based on prior reviews. 1st we were told a line had been cut during construction work, then we were told the owner needed to top up the data on the account...even after we were told it was a data issue, wi-fi wasn't working for another full 24 hours.
There is scaffolding on the building, so some people may feel unsafe opening the much-needed windows for a nice breeze. We saw 2 fans listed for the apartment, but 1 was broken & the other is hanging on by a thread, so we didn't move it. We had some light construction noise on the weekdays. These are the types of things I like a host to spell out in their description so it's not a disapointment when one arrives.
We have stayed in numerous rental homes like this, so I am familiar with a host that has taken care to decorate and set up an apartment that feels welcoming. This home is a place to lay your head each night, nothing more. In short, it felt like a start-up apartment one would have right out of college.
The beds were very firm with no give to the mattress. Shades on the windows were merely for privacy, not to block out any light. The carpeting in the bedrooms is pretty heavily stained. Furniture is all covered with blankets to hide stains/holes. The bathroom and bedroom had scuffed & dirty walls. When we travel, we generally like to have some downtime in the afternoon between sightseeing & dinner. This was not a comfortable apartment to return to.
All in all, we just felt let down by this apartment. Location is 5+, communication is 5 stars, but the apartment itself was 3 stars.