Michael and Roberto were extremely accommodating from the moment we arrived. They had great suggestions for places to eat and things to do, they had all of the amenities a hotel would have--hair dryer, iron, shampoo, towels, etc--and were overall just great people to meet! The shower is tiny, but it's London :) There is no lift to get up to their 3rd story flat so just be prepared. (As a pregnant woman, I felt bad for my husband carrying our luggage) Overall, however, I would recommend staying here. The area is super cute and very accessible to everything in London!