This hotel has excellent rooms with clean, comfy beds. it's in a convenient location and has decent value for money. The only negative experience for us was the customer service when we arrived. We waited for a while before calling the provided number. When someone came he immediately told us off for not pressing the buzzer (which we had). It was a very uncomfortable interaction.
There are also so many signs telling you what not to do (including singing, specifically in the shower!) which gives the impression that the customer is guilty until proven innocent. Maybe this wouldn't have felt so bad if not for the initial experience but it certainly didn't help.