My wife and I rented Tom's flat for our parents to come stay after we had had a baby. (One pair for two weeks, then the other for two). Tom is incredibly friendly and helpful. He was always available if we had any issues (which we didn't), and he even left a welcome parcel of bread and milk and stuff to get his guests started. His flat is very nice, with a great view overlooking a leafy courtyard and in a very friendly building. Highly recommended!