Rachael let us know in advance that she would be away during our stay so we were greeted by Peter, her very friendly and helpful colleague. The location was perfect for us, close to the Guildhall School of Music and Drama and to The Barbican. The apartment was very clean, quiet in the evenings and very comfortable. We have heavy suitcases and really appreciate the lift in the building. We felt a microwave and tea towels would have been really useful. I had intended to buy souvenir tea towels anyway and used those. We would definitely stay again in the event we need two bedrooms. Tapas at Sabor on Whitecross Street nearby is fabulous! The supermarket, pharmacy, optometrist, coffee shops are all just around the corner on Whitecross Street.