Nicholas was very nice and informative. It was so nice to arrive and have milk, tea, coffee, fruit, chocolates already provided for us. The 'house manual' was quite helpful with places to see, recommended restaurants, transit info, etc. we did go to some of the places and restaurants and we very happy with them. The neighbourhood felt safe. It was easy to use transit. Bus stops, etc. we're very close. The apartment was beautifully decorated and well maintained.