We were a family of four, traveling with two kids, ages 8 and 10.
Overall a bit of a mix but lets start with the good stuff:
1. AMAZING location. Seriously- it's a 10 minute walk to either Ladbroke Grove station or Notting Hill Gate. From those two stations you can get anywhere. You are right off Portabello road and minutes away from amazing shops, really great coffee, and some of the best food we've had in London.
2. Communication with Veeve (host company) was very consistent and responsive.
3. Beds were super comfy and the unit is well stocked with everything you need to either make meals or store things in the fridge.
4. Check in and check out was super easy.
Some things that were a bit challenging:
1. The furniture and the unit is a bit "worn in" with a fair amount of stains and wear. There's a bit of wall plaster missing from the front door frame. The couch in particular smells like someone smoked in the unit years ago and has spent the better part of the last few years trying to get the smell out. Could be totally fine if you're not sensitive to smoke-like smells.
2. While communication with Veeve was consistent, there was a bit of a corporate edge to things and we felt like we were being nickle and dimed for things. There was going to be an extra fee to check in an hour and a half early (which we didn't end up doing), they were going to charge us for the use of a single extra bedsheet but comped it because of the couch smell, etc. Made us a bit nervous as to what they would end up charging us for that we weren't thinking of.
3. Noise. Seriously this was the hardest part- the walls are incredibly thin. It wouldn't be that much of an issue except that we could hear neighbors consistently until 1-2 am. The downstairs neighbors have a newborn and the upstairs neighbors were running back and forth at all hours. We had white noise going on our phones and earplugs and it still wasn't enough. When we tried to recover the next day because we were up all night, the upstairs neighbor ended up having an hour-long argument with someone in the middle of the day. Seriously, everything else could totally be fine, but if you can't sleep there is a bit of you that starts to go insane. We didn't feel comfortable confronting neighbors as we were out of town guests staying at someone else's flat, but it was rough. Luckily it only happened 3-4 nights out of our 8 nights of staying there but still...not fun.
I think those are the most important things. TL;DR Amazing location with a few challenges with overnight noise.