Billie and Max were excellent hosts. They held my luggage for me since I arrived several hours before check in which allowed me to freely explore the city. So appreciated! They had great communication, were quick to give me details, and check in was a breeze. I liked the app and found it quite easy! Only downside is that if your phone dies, you’re in trouble... I brought my charger everywhere just in case. The neighborhood was wonderful - super clean, safe, and just a short walk away from great restaurants, pubs, and public transportation (both the train and bus stops!). The apartment was clean, organized and exactly as described. My only issue with the space and for me, it’s a big one, is the mattress. I found it so uncomfortable that I preferred the floor. This factor completely altered my experience in London and made it really difficult to sleep through the nights and enjoy my days out. Maybe for one night, I would have been fine, but I stayed for five and was counting down the days to sleep in a new bed. I probably will look to stay somewhere else in the future because of my experience with the mattress here.