Ronda was very welcoming even though we were unable to meet due traveling, she made sure we knew where to go before we arrived. Ruth was there welcome us to the flat. Ruth was very nice! The flat was also very clean and everything was exactly what we expected. Ronda also responds to emails pretty fast so if there was a problem I wouldn't be worried about her not taking a long time. If I were to go back to London I would definitely book with Ronda again!