Prior to our two-day visit, Laura responded helpfully to a range of questions on several occasions. On arrival, even though she was away on the day, she had arranged for us to be greeted. The room was spacious, clean and well equipped. Interestingly, even though right on the Heathrow flight path, the considerable aircraft noise caused us little problem. Having a rental car that we were grateful we could park on-site, we visited bustling and interesting Richmond (including a play at the lovely Richmond Theatre) and, the next day, magnificent Hampton Court Palace and Gardens and, later, the extensive and lovely Kew Gardens. Very kindly, Laura allowed us to use her pass for Kew. The location of Laura's room was excellent for these places and also for reaching Heathrow for car rental return.