Communication with Tim was excellent. He answered my many queries prior to booking (and after) promptly, and he was very easy to converse with. The flat is just lovely. My family of 4 spent a wonderful 6 weeks in the apartment, which felt like it was our London home. It was so comfortable, that at times it was difficult getting my teenagers to go outside and see things. I was very sad to leave. I have no negatives at all for our experience. The apartment was new, spotless, and furnished to a high standard. Plenty of kitchen equipment for cooking family meals (we cooked a traditional Christmas dinner with all the trimmings), very comfortable beds and linen, great shower pressure with plenty of hot water, never ending Wi-Fi, TV with lots of channels, central heating, and lovely views. The New Years Eve fireworks and the London Eye can be seen from the lounge room windows. The apartment is only a 40 minute walk to Oxford Street, with underground, bus services and the Camden Market only a five minute walk away. A HUGE Sainsbury's is a 3 minute walk away, with several other supermarkets on the high street. I have noticed previous guests complaining of the overground train noise, but it did not bother us at all (but being winter the windows were closed). We could not have asked for any better place to stay for our time in London. I will definitely look at booking this flat again if/when we are next in London.