We had a long-term stay in this flat. We had a few issues which were quickly sorted out - eg, the clothes drying rack and ironing board were broken - and a new ones were brought the next day. The flat has a lot of personality. The bathrooms are not everyone's cup of tea, as they are essentially wetrooms (shower not separated from rest of bathroom). Every bathroom is a full bathroom (all 3 of them!) - but as we were quite a few family members staying together, we designated two bathrooms as shower "wet" rooms and other bathroom as a "dry" bathroom. There are two more traditional bedrooms, and two bedrooms that are vaulted.
We had some issues with rain leakage during our stay, which Hannah responded to quickly. As the problem required some multi-day work to rectify, she upgraded us to another larger flat they own upstairs in the same building.
Hannah was very responsive and constructive with every communication. Would stay here again!