My family had a lovely stay in the apartment with new & modern furnishings and it was very clean when we checked in.
Instructions given for the collection of the key via the lockbox was clear and we had no trouble acquiring it.
A bit difficult to open the lock on the door.
Great location and within walking distance to supermarkets and Paddington Station and Lancaster gate station and halal food and grocer was within walking distances.
The team were quick to reply to my queries.
The only downside was that when we checked in one of the main bathroom lights was out and the next morning that working light also went out and we had to make do with a dark bathroom. No action was taken after 2 nights. I understand it was a weekend but I felt that somebody could have made the effort to change the lightbulbs for us as it was very inconvenient especially for my toddler & my elderly parents.
Overall, it would have been a perfect stay for its location and modern furnishings except for that one hiccup.