Please avoid at all costs. I truly do not understand the high rating of this listing. My stay was horrible as Catrina was not welcoming and the house was a mess.
The listing's pictures are deceitful as they do not depict the true state of the home.
○The listing never mentions that one of the toilets in one of the bathrooms cannot discard poop.
○ Catrina never mentioned her rule about not using the upstairs bathroom at night because it “makes too much noise” when people are sleeping.
○ Catrina also never mentioned that there would be other non-Airbnb guests coming into the home. This made me feel unsafe and lied to.
○ The listing also says guests have access to the TV, though Catrina and her daughter used the TV throughout the day, leaving no opportunity for guests to use the TV. So, guests actually do *not* have access to the TV.
○ The listing mentions access to gym equipment. Not once did Catrina ever mention where and how I could use this equipment.
○ She never mentioned that the door to the room does not have a lock. She also doesn’t mention that the handle for this door constantly falls off.
This is a scam. Please stay away.
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Dirtiness/unkemptness
○ The entire house is filthy. From the moment one walks in, the house screams unkemptness and neglect. There are marks on the walls. The carpet is atrocious. Everything was very dirty.
○ The door handle to my door was not working and she said that a handyman hadn't come even though she had contacted them several times. The handle to my door fell off and I alerted Catrina. She told me that it happens because a handyman she had been communicating with still hadn’t arrived to fix the issue. Like, I don't care. She knew there were problems with her house and she still listed the place on Airbnb. If something like the door or freezer doesn’t work and a handyman still hasn’t arrived to fix issues (Because there’s only one handyman in the world, right?), the place is obviously unfit to host someone. She then tries to secure the handle with her own tools which works for only a couple of hours as the handle fell off again the following morning. I alerted her about the issue again, and she only responded with “I guess my temporary fix was truly temporary” and didn't try to fix the handle at all. She expected me to live with no handle on my door, which I did because I had no other option. How disrespectful and unprofessional.
Kitchen
○ Fridge and freezer were not working.
○ She never mentioned her freezer didn’t work on the listing. She told me the freezer didn’t work once I got there.
○ I bought food and stored it in the fridge to eat throughout the week. I went to the fridge to prepare food the next morning and saw that my food had spoiled because the fridge was not maintaining a cool temperature. The fridge and my food were warm and Catrina did not offer to replace or compensate me for the spoiled food.
○ Catrina and her daughter would leave a mess at the sink. They would stack dishes with food still on them in the sink and leave them out for hours, causing a horrible stink in the kitchen.
○ Dirt, trash, food, and leaves were all over the kitchen floor.
The room on this listing
○ The house gets very warm, especially the room on this listing as the sun hits it directly. The room is on the front side of the house.
○ The room is also very dirty. There were hairs all over the carpet floor from I don’t know how many guests before me.
○ Stains and marks on the walls.
○ Very dirty desk and chair.
○ I wondered why there were movable carpets on top of carpet flooring. I lifted one of these carpets and was unsurprised but nevertheless disgusted by the stains and hairs I found under them. Gross.
Toilets/Bathrooms
○ Horrifyingly disgusting
○ There were constantly hairs in the sinks and showers. The showers never had cold water.
○ The sinks didn't work properly. One sink only had hot water and no cold water. The spout of the cold water needed one to flush the toilet in order for the water to pour. Again, the house is clearly not cared for and thus in no condition to host guests.
○ The toilets themselves were utterly disgusting. I would consistently find urine in the toilet when I went to use it. Rings of mold, dirt, and urine were in the toilets.
Environment
○ Attitude from Catrina:
--I originally booked my stay from Saturday to Saturday. I told her on Sunday that I would need to change my stay and checkout one day early on Friday. She told me that she didn’t know if she would be able to accept my changed booking because I was informing her on “short notice.” What? She then asked me why I had to leave early. It was none of her business. She was very cold and said she would have to “think about it.”
○ I asked Catrina for an extra pillowcase because one doesn’t know if they were changed after the last use and I wanted to make sure (as much as I could) that the pillowcase I was sleeping on was clean. She was very rude in her response. She asked me why I needed a new case when she provided me with multiple pillows that each had a pillowcase. I told her I was using one that didn’t have a pillowcase and she then went on to say that that pillow isn’t used to sleep with, that it’s used to rest my back on when I sit on my bed. What? I don’t need someone to tell me which pillow to use and