Mark was very friendly and responsive in all communication which made the whole experience really stress free. Jay who welcomed us was also friendly and helpful. He explained where and how everything worked in the apartment so we had no problems. The apartment was spot on for a short break. The only surprise was that the internet was not what we expected for a capital city. However that is not really in Marks control.
Once again thank you Mark for enabling a great short break in London. Our friends had never used AIRBNB before and were really impressed and are likely to use it in the future