My husband and I stayed in Carmen's flat for 10 nights in early November. Although we didn't meet Carmen in person, she was extremely responsive to our needs and very helpful, suggesting to arrange transportation from Heathrow and providing for the use of an Oyster card and pay-as-you-go phone. We met Anya the housekeeper on our arrival, who was very welcoming. The photos are an accurate reflection of the flat, there is even more natural light coming in than you would expect from the pictures. Everything was spotlessly clean, the kitchen was well equipped, and the instruction manuals for all the appliances were in a drawer. There was no TV, so we listened to the radio (a nice change!) and used the wifi, which worked without a hitch except on one evening where it was very slow. We found the neighbourhood to be very quiet, but you may need earplugs if you want to sleep in past 7:30 as there are cars and people going by in the lane right behind the two bedrooms in the mornings. The Tesco convenience store just 5 minutes away was by far the cheapest place to find food in the area and met our needs for our short stay (as did the Marks&Spencers foodstores further away). We went by tube every day to see the sights, and found that St John's Wood was easy to travel to and from. All in all, I would strongly recommend Carmen's flat to anyone visiting London.