Firstly the flat is in a great location for sure, views are stunning and very accessible with a 10p bus journey from Canada Water station.
Arrival slightly ruined it for us. We were given the electronic key that would allow access from 3pm. We arrived at 4.20 thinking this would be fine to find a man in the apartment. Struggling with English (we actually thought it had been double booked as he kept saying ‘call the office’) he turned out to be the cleaner. He honestly looked like he had just woken up.
He told us to wait 20 minutes, to which we sat on the floor outside with 2 tired children, who also needed the loo.
By 5.00 we were still waiting. I knocked again, to be met with hostility and told he still hadn’t finished.
At 5.15 (after knocking again) he allowed us in while he took photos of his work. The floor was still wet and we waited as he took his rubbish out. No apology, infact made us feel like we had troubles him.
The flat was relatively clean, lots of cobwebs and a broken bin.
In my opinion the flat needs some TLC, carpets were dirty and walls stained with scuffs. Such a shame as for the price and location of this flat, the cleanliness let it down.
This is not the owners fault, who messaged back promptly and apologised for the late check in.
I think a small refund gesture would have been a nice touch though, that wasn’t offered.
We had a great few days in London nonetheless. The local pub The blacksmiths is about 5 minutes walk and served a lovely reasonably priced meal. The local shop is also pretty good, able to buy some meds for my sick daughter.
We took the ferry over to the Uber station then down the Thames - prefectly located.
Flat is in a quiet location, although the
Second night was noisy with people outside partying (obviously not anyones fault!)
To conclude the flat could be amazing - let down by the cleaning company and in need of some money spent to improve the overall look.
With such a high turnover of guests this must be expected, maybe we just visited before improvements are to be made.