Located outside of London, it has convenient bus and train links into town (1 hr trip). It is in the suburbs though, so don’t expect to be in London if you’re here for vacation. It has all the amenities you need no matter the length of your stay, and is dog friendly. We were moving from Canada with our dog, and needed a place to stay for the first month. It worked well for this need. The place could use some TLC, including a deep cleaning, fixing loose faucets, and fresh paint. Coming from North America, we wouldn’t consider it a true “penthouse,” as it is not a luxury accommodation.
The washing machine door broke while we were there, and after some back and forth with Bob, he did get someone in to fix it. It had all the amenities we needed to live there comfortably while searching for our own place and site seeing in London.
Bob was generally friendly and accommodating. He was out of town from before our arrival, so he arranged a local taxi service to pick us up at Heathrow with the keys to the apartment. We had to communicate with him a few times as we were there for several weeks, and he was normally responsive and helpful.