When we went into our apt it stank of cigarette smoke. Strong chemicals to cover it up and the windows were all left open in the middle of winter. We alerted the property and they were slow to respond and only when we suggested they get us an air purifier to one arrive on our 2nd day in the rental. We also were unaware that half the building was under construction and doors are left open on most all floors so you have to look at a mess when going in and out. When we reached out to the property management about the smoke their primary suggestion was that we spend more money to be moved to another unit that was bigger. When I suggested since it's a non smoking property and we should not suffer from the smell they should at least move us for the same price they declined. When I asked for a reduction of one night, They told us no it was non-refundable. There is also an unsafe piping hot towel warmer that my wife burned herself on seriously. Our safe also broke, luckily they did fix that.