We were very unsatisfied with our booking with Donovan. He did not mention to us that he would be overseas and did not provide any information regarding the name and contract number of who would let us in. We arrived at his apartment after midnight and were stranded. Our taxi driver was nice enough to call Donovan on our behalf to which he replied that he was in Jamaica and offered no more assistance. Being two girls travelling alone, it was a frightening and unsatisfactory experience therefore we were forced to check into a nearby hotel where we ended up staying for the duration of our trip in London. It was only the next day in the afternoon that Donovan decided to provide us with the details of his girlfriend and flatmate but having being previously stranded, we did not want to risk our safety and could not go on with the booking. Due to his poor service and lack of concern we are unable to provide a positive review for our dealings with Donovan and strongly suggest you take this into account when booking with him.