Communication with Anetta was good-she was very helpful in giving us directions on how to get to the En-suite from Gatwick. I even got an email prior to the stay with directions and a photo of what the house looked like so that we would be able to recognize it. The neighborhood was very charming and quiet with good local pubs and restaurants nearby (the Andover Arms is a must! The food is great and the staff were friendly-they invited us to participate in a pub quiz after dinner-we came in dead last but had so much fun!). When we arrived, Toby let us in a little earlier than the 3:00 check-in time. He gave us a very brief run down of the En-suite and that was the last we saw of him and we never did see Anetta.
The En-suite was clean, the bed comfy, and the shower deluxe! However space is at a premium. I guess I would have to say it's partly my fault for not realizing how small it was although the pictures are fairly representative of what the room looks like some of the angles in the photograph do make the room look a little bigger. e.g.: the bathroom sink in the picture looks like a fairly standard size but in truth it's tiny and hard to brush your teeth or wash your hands without splashing water on the floor. Perhaps the cost per night when researching and booking blinded me somewhat and I didn't really look at the pictures closely-I should have realized that at that rate it wasn't going to be exactly huge. That being said, we really only slept there anyway...This would be the perfect place for a week-end getaway or you were the type to pack light.