Fi is lovely, very helpful and maintains excellent communications. She gave particularly good advice over the parking (she put us on to the nearby Holiday Inn car park with CCTV, bookable on-line in advance through YourParkingSpace.) The location of the flat is just perfect for anyone visiting events at the O2 - a 10-15 minute walk or 2 minute bus ride (with bus stop just outside the building and buses every 2-4 minutes, depending on time of day.) Millennium Village is a nice, surprisingly quiet, neighbourhood with a corner shop and cafe. The flat is well equipped, though perhaps a little more tired than the photos indicate. The only real downside for us was that most of the furniture is strangely low, especially the bed, which proved somewhat challenging for us old codgers in our 60's to get in and out of! Younger people would probably barely notice, however.