Ainara is a pleasant and helpful host. We loved the location of the flat. Very quiet and peaceful. There could be some minor improvements made; the flat was small and felt a bit overcrowded with a tight hallway filled with various odds and ends--not really what the photos on the listing show. Also, the check-in time was moved from 5pm to 7pm without much notice, which was slightly inconvenient, but we were able to drop our bags off in the morning. Ainara provided everything we needed. The bed was very comfortable and the room itself was neat and clean. Kensington is simply wonderful. Very close to many wonderful shops, restaurants, and transit. Overall, the flat was satisfactory and we would stay there again.