Sam, rather his colleague, was very welcoming and by the reviews I was really excited to stay here. However, we were given one fob which was so inconvenient. The bedrooms were much smaller, the bathroom smelled like mold (badly), the paint was chipping, the floors are warped, there are tiny ants, the beds were uncomfortable and the hot water went out for a day. There is no dryer which is quite inconvenient as well. Additionally, 3 out of 5 are now sick. Not sure if it has to do with the condition of the building or what. To be honest, had I known we would only have one fob, I never would’ve stayed. To top it off, we were given an extra fob for the night before we left. It was a smack in the face. I love london, but I will be choosing another location to visit. Only plus- close to Hyde park and winter wonderland.