This was the nicest place we stayed, on our month long trip, by far.
It was clean and tidy, and had some personal touches like fresh cut flowers and hotel sized toiletries.
It is a ten minute walk to the train station but it is in zone 3 for public transit, which meant the week long pass (you need to bring a passport size photo for that) was a little more expensive than if we had stayed in central London. But the train tickets get you a 2 for 1 deal on a bunch of attractions, so it more than paid for itself.
We only briefly met Ed, and didn't get a chance to meet Ali, because they were heading out of town when we arrived but they made arrival and getting settled super easy. They left us an info sheet with stuff to help us out, like how to use the shower and a recommendation on where to eat, and checked in once in a while to make sure we didn't need anything.
Ali also was super accommodating for our arrival and let us check in early!
Great place to stay, highly recommend it!