It was a good stay. You can connect with them 24/7 but if it is a request they might fulfil it next day or day after. We’ve requested an additional electric fan, they gave us a defective one at first and took 2 days before they gave us a replace which is our last day. It couldve been better if the doors are not slamming when closing. A stopper would be great. It is near the bus station and also 30 minutes walk to wesminister bridge and london eye