Nathan was really efficient dealing with my request and answered very quickly. The agent instructions for accessing the property were fine but were obviously cut and pasted from another booking. The apartment was easy to find and ideally located for my work in East London. It was well equipped, clean and comfortable. The bathroom was tiny but functional and apart from the TV not working due to the antenna being ripped out, all items worked ok. The bed was comfortable and there was always hot water. A really convenient and trouble free stay. Thanks Nathan!