The booking and pre-visit process was very straight forward no issues with communication, Kostas gave us everything and was very helpful. I believe the concierge is the man that is supposed to meet you at the place, if you miss him aka arrive after 5pm then you are left with security. I had agreed for parking beforehand, however an issue arose after we arrived. The security guard had no key to get into his office where the keys were, we had to wait an hour for someone else to bring the keys. Once he got into the office he refused to give the keys, it took a lot of calls back and forth BUT it did all get sorted in the end, wasn't the best start.
However after that point, the flat was spot on no issues, perhaps bigger than the pictures and defiantly one of the bigger ones on the block. Came with pretty much everything we needed, great TV, warm rooms, two bathrooms, pretty much everything you would find in a hotel. Great little kitchen etc and no issues getting in or out either.
The area is defiantly very mixed, a whole range of people live in the area. There wasn't any anti-social behaviour however it is a very busy area and you could tell it was the kind of place that could get quite dangerous. In the day however it is fine, there are lots of families etc. When we came back late a night however the atmosphere is a little different, no trouble etc but defiantly different.