This was our very first experience with Airbnb and it was phenomenal. From the moment we booked our stay, Kim was in touch and very prompt in answering any and all questions we had about our trip. He provided vital information about the transportation system and the best way to go about using our smartphones while in London. We felt so prepared even before heading to the airport.

The property itself is located on a picturesque and quaint street in Chelsea and was very easy to find. When we arrived, Kim greeted us just like we were old friends! He gave us a complete tour of the premises and made sure to show us how to work all of the gadgets and electronics. He also made suggestions on some tourist destinations off the beaten path that were worth having a look. The interior looks exactly like the photographs posted. The decor was so cozy and warm with fun little touches here and there to make for good conversation. If you look hard enough, you'll find an interesting set of coasters that gave our family quite a chuckle;) When I say that Trish and Kim thought of everything, I mean EVERYTHING. The kitchen was stocked with all the utensils you could possible need to make a gourmet meal should you wish and the bathrooms were well-equipped with plenty of personal hygiene items. They even provided the best eyeglass wipes my daughters have ever used. The beds were oh-so-comfortable and very welcoming after a long day of sightseeing. Plenty of adapters and wireless charging stations were scattered throughout the premises and with two teenage daughters this was most important. Kim also did some light grocery shopping for us beforehand so we wouldn't have to run right out after arriving. It truly felt like a home away from home.

Our family had an amazing time in London thanks in part to our wonderful Airbnb experience. We'll be back for sure and wouldn't hesitate to stay at Trish's flat again!