Tobias & Annette responses quickly and the information they provide is clear and complete. The environment is nice, quite, and tourist-friendly. The house is clean and warm. But it’s a bit hard for large-luggaged tourists like us, because we need to carry our luggages downstairs. Not really a problem tho. My husband loves this place so much and now as we moved to a hotel at zone 1, he said he misses Tobias & Annette’s house already. 😂 oh, and we found it a but hard in using the washing machine. So we didn’t wash our clothes :(