It’s unfortunate I couldn’t enjoy my stay here but the staff at the front desk were kind.
About 45 minutes after check-in, I found a bed bug & immediately packed my stuff to tell reception. At first, they both got defensive & said it wasn’t possible. I told them I left it on the bed so they can see for themselves. The guy went to inspect it, came back & said it wasn’t. They tell me they had no more rooms available & that I had to stay there & speak to the manager the following day. I was very patient & because I was late to dinner reservations, I asked for garbage bags to put my things in so I can be safe. As my friend & I go back to the room, the guy catches us right before we reach the door & says, “actually, it is a species of bed bugs. I’m so sorry, I’ll see what we can do.” I thought it was a little strange but can’t complain because he was very nice about it & it made me feel like I wasn’t crazy. (Because I KNOW a bed bug when I see one.)
When we go back downstairs, they suddenly had a new room for me. I left my stuff in garbage bags & left it there overnight. I stayed with my friends that night because I still didn’t feel comfortable.
Airbnb took over 8hrs to help accommodate me & once they were able to communicate with the manager, they said the manager said “it was a ladybug & not a bed bug” & that they wanted me to checkout ASAP. At this point, I lost my patience.
In the end, I ended up checking out & finding another hotel. This all resulted in me losing a day in my vacation & having a stressful time looking for a last minute hotel.
I want to reiterate, the front desk people were kind & I wish it could of worked out. The poor rating is due to the bed bug, cleanliness & the manager (who I never met) who said it was a “ladybug.”