Selam was absolutely wonderful and kind. He responded quickly to all inquiries and went out of his way to help us secure another rental close to our children's school. He was so understanding when we asked for late checkout because of the train strike. My husband and I thought he was very compassionate, polite and accessible. The apartment was lovely, great views, clean and very big by London standards. It was a bit far for our needs but the Woolich station was a 3 minute walk and the commute to London was relatively easy. If one needs to stay in the area, or doesn't mind a 40 to 50 minute trip to London, then this apartment is perfect. It was difficult to access by car at first as there is no through way for vehicles. With luggage, this was a challenge. BUT, if cars know where to stop then a few steps to the entrance will take you to the apartment. Maybe the exact access street could be communicated to tenants. This however was not a major issue once we figured everything out. We were happy, - the lifts worked perfectly and the apartment was lovely, with easy access to shops. Back to Selam - he was really a great host.