Linda and Frederic started communicating with us immediately after we booked, and sorted out issues with our late arrival time. They provided a comprehansive manual with appliance instructions and itips for navigating London, as well as restaurant and activity recommendations. The wifi was easy to access and a very welcome amenity. The location is superb - close to 2 tube lines, and within a few minutes' walk to the banks of the Thames. Having a dishwasher and a washer was great.