+ The location was fantastic. You are 10ish minutes walk to Queensway and Paddington tube stations, and even less so to a bus stop. This allows you to get to all the key tourist places very conveniently. And you are right next to Hyde Park and Kensington Gardens, which is a calm place to go amidst the busy-ness of London.
- The shared spaces could be much cleaner. The bathroom was ok. The showers had hair everywhere and even a couple of wet towels in the stall. The kitchen sink was filled with dishes that it wouldn’t even drain. I know this is the responsibility of all guests, so just know that you may be sharing the shared spaces with less clean guests.
+ The room itself was as expected. Beds are comfortable. Appreciated having USB ports on electric outlets, which allowed for multiple items to charge simultaneously.
- Communication could be improved. On multiple occasions, my friend and I had trouble contacting Ali. We would ask a question, to no response, and the much delayed response would be “I don’t know how many times I can tell you” rather than a more polite response of how our request couldn’t be met. (Our request was about key swaps since we were changing rooms.) It eventually did work out; just could have been smoother.