AirBnB Review
On arrival we was told there’ll be a key available to gain access to the garden which was nowhere to be found.
Cleanliness -
After grabbing the house keys from the combination lock which is a by the garage we found the house unclean, starting from the stove top being messy, stale pizza being left above the microwave open and a bag full of groceries that had meats including Bacon & Beef in which myself and my partner don’t eat… also putting into consideration the owners being “Vegan” things like this should’ve been sorted by their cleaners before my arrival.
The fridge was also in a state with used condiments , food stains and expired groceries inside it which was not inviting at all… in-fact made me and my partner feel disgusted in the state of the kitchen alone.
What was even worse was that the kettle was riddled with limescale , the pots / pans and utensils had to be re-washed due to them not being cleaned properly. Moreover, there were cob-webs within the kitchen corners and bathroom and rust all over the metal plate &
utensils drainer which was just very unpleasant.
In addition, where the storage compartment is for the hand soap and washing up liquid (in the kitchen) had mould build up underneath which was unbearable to look at.
Bad communication -
I was told on arrival things such as house sliders/slippers will be provided, which was a lie… what made it worse was that when I tried to contact the host about the absence of slippers the message was ignored alongside messages confirming the check out times as the host tried to change the time after booking and caused a confusion without any explanation.
False Advertisement -
In the pictures of the AirBnB we was under the impression of myself and my partner being able to sleep in an actual bed, but what happened was the bedroom that was advertised to us was locked and the bed we had to sleep in was a sofa bed with a stiff mattress. This experience was very uncomfortable for the both of us and made us very upset with the situation we had to out up with for the next 4 nights.
Toiletries / Bathroom -
The towels that were already in the bathroom were very smelly and left a musty odour in there indicating that the towels that were in there were unwashed.
What made matters worse was that the bath was dirty and the tiles had stains resulting us to shopping for cleaning supplies to clean the shower head and bath so that our bathing & grooming experience would be better.
Overall -
Serena, notified myself about a cleaner / housekeeper that’ll have the house ready for us before arrival, however, I was very disappointed with the effort in terms of cleanliness for the house - which i would say was subpar.