Russell very graciously met us at the Hackney Wick Station and walked us to the flat. He explained everything we needed to know about the flat and left a suggested list of places to visit in London. The flat was very comfortable for a family of four (two teenagers, boy and girl). We enjoyed the neighborhood especially the nearby canal, Victoria Park and the brewery across the street. Transportation from the flat to Central London was very easy and Russell was very helpful in suggesting routes to specific locations. He also helped us plan our route to Heathrow which was extremely helpful. We have nothing but positive views about this flat, this location and Russell.