Check in information needs to be more precise.. it’s not clear that the key pad entry is via the Yale lock and you need to touch it to activate .. there’s another keypad that we were trying to use.. nobody answered the phone when calling customer service.. they did call back though.. agent didn’t understand the lock system either and was panicking…. should also note on advert that St Pauls clock chimes and sounds constantly through the night.. earplugs are supplied but a token gesture