Overall my stay was fine but there were issues.The bathroom in the signature double I booked had a hole in the wall where the flush should have been. The toilet was not useable and the maintenance team were a no show. I don't think this is representative of most people's stay here but obviously I was disappointed considering all the positive reviews. I had to request a change of room and was given one. Although this new room was listed as smaller it wasn't by much and I was very happy with it. I was given a refund for my first night and offered a drink and free breakfast to compensate.
Staff were friendly, my new room was clean and comfortable and the hotel itself is well located. Despite my enjoying the stay in the end unfortunately because of the start, it's unlikely I would stay here again.