Communication pre, during and post stay was excellent.
The location is perfect - quick walk to Oxford street, soho, Covent Garden and all the main central areas of London. Plenty of eateries and grocery stores on the doorstep.
The room, bedding, towels and bathroom were very clean and as described.
The accom is not Lux and isn’t advertised as such. It’s clean, central and serves its purpose. I would have no issue staying again.