Sam was really helpful and caring. Whenever we had something to ask or wish for, he answered right away. He has a good sense for his guests. We had very nice other guests in the shared appartment from all over the world who were all very respectful and friendly. Sharing the appartment and privacy was not a problem at all. But best of all - the neighborhood. We felt like Mary Poppins and Paddington lived right next door, it was magical stepping out that door and strolling around these beautiful streets every morning. It's been dreamlike, indeed.