the location was great for this apartment, we were told we would be met at the apartment but closer to the time of arrival we were asked to pick up the keys from a supermarket. we didnt meet anyone at the apartment or shown round anything. the kids room had a lamp for light and had to go round the house searching for the extra set of keys. i agree that i did find there to be a lack of communication, and no one to make the procress smooth or inviting. we travelled from far to get there and lucky we had both parents with our kids or else stopping a taxi to get the key and leave the luggage in a taxi would have been next to impossible.
we were told check out would be 10, at 9.59am someone tried the front door with a set of keys. the cleaners were already sent before we could get out. they were told they had 2 hours to clean, and 3-4 people came in at the same time which not a great way to leave. i felt uncomfortable, pressured and this was not communicated at all.
the apartment itself like i said was great location and comfortable enough, but unfortunately the management was substandard and unhelpful.