The flat is amazing and a great location. Everything you can possibly need. However, city relay had a big miscommunication with myself, the landlord and their own employees. 3 days before my arrival I received email about the flat that told me I would see the check in process. That info was not there. When I reached out I was informed I would get it in a follow up email. I was then sent a text to pay for early check in, a city relay rep told me the landlord would be checking out at 11 and I could leave my luggage there at 9am. Upon arrival to London I had no info on the apartment number so we were left standing in the building. Texts, calls, no answer from city for 20 mins, someone texted me the apt # and a poor jet lag man answered who had no idea we were coming. We dropped luggage and went for breakfast. I reached out to city relay they were trying to get me to come 40 mins away to pick up keys and get a cleaning service. I feel like no one there talks to each other.