Great apartment, stayed at PP2 Pear Place. However service regards security deposit from Stayo was shocking. Was sent a message saying we needed to pay £250 securing deposit night before the stay but without anyway to pay it and with a threat to cancel booking if I didn’t pay it.
They don’t answer messages and even Airbnb tried to contact them without reply.
In the end I found a number on their corporate website (the one on Airbnb is never answered) and managed to pay my deposit a couple of hours before check-in and only then did they release the check-in details. It was pretty stressful given that we’d travelled down to London, paid £1000 in advanced on the apartment plus train fares and were faced with not being able to access our accommodation.
Sent an email to complain but no reply from them after 3 days. Otherwise would not have posted this message