Jaz's place was close to Heathrow, just 6 minutes in a taxi. it was more difficult from central london, we got a train then a taxi. hid communication was good throughout. we were disappointed that only one had towel was provided and when we asked for towels to have a shower, we were only offered another hand towel. we also had to ask for toilet role. the bed is ok for one person but one side of the bed needs fixing, we wouldnt sleep in it again