We were told the neighbourhood would be somewhat rundown, which was true, though we personally didn't feel unsafe during our stay. We were, however, 3 of us, so I probably wouldn't feel comfortable walking to the tube station, for example, alone at night. But we really felt totally great there! May was very friendly and accommodating, and being able to share the kitchen was wonderful. The room is indeed small, but we also had lots of luggage which made it feel a bit cramped for us, but otherwise a lovely room. Loved our stay!