The good:
1. The flat location and overall remodeling was fantastic
2. quick response and help on getting back into the flat when we locked the key inside
Unfortunately, we had some issues with the flat during our stay:
3. The shower & toilet in the M bath were flooding (First 2 days, we made request to fix on second day, and it was fixed on 3rd day)
4. No hot water (last day)
5. Garbage disposal did not work (admittedly this is a minor issue...)
We were travelling with 2 families and also kids. It is unfortunate that even though there was an issue with the shower we were not offered any refund at all for the inconvenience. The owner's reasoning is that "they didn't know", but at best case if we had contacted them immediately, it would have been 1 day without the second shower, and then 1 day without hot water. I guess that it's the unfortunate risk of using Airbnb vs hotels... more painful and longer to get resolution when things go wrong and no guarantee of any compensation.