I did not get to meet Kiki but her neighbour was able to be there for the keys and questions. Kiki and her husband Alex are excellent hosts. E-mails were prompt and detailed. They even sent us an e-mail checking up on us and how we were settling in. The flat is comfortable, had what we needed (the washroom /shower is quite small for those of the claustrophobic-kind). It is in an amazing area (close to public transit, grocery stores, shops and restaurants). There was a small issue regarding the water supply & fixing the electrical fuze-box but it was fixed immediately by figuring out where it was. I would definitely recommend Kiki to others.