Fabio gave us very clear instructions through email about check-in to the room a few days before our arrival. It was a big plus that the place offers 24 hour check-in since we arrived late in the evening. Also, he was generally responsive about our questions during the stay. The problem we had was that there were no towels provided in the room or anywhere else. Also, hair dryer was not present. This caused us trouble during our 3 day stay and it is not solved until our departure. As we saw that other rooms have towels, I assume that it was a problem for our case. Also, the windows were not openable or we could not do it. So the room felt short of fresh air sometimes. At our last day, our plane was late at night and Fabio let us keep our baggages in the property until evening which was really helpful. Also, the area of the property is quite nice and very close to a metro station.