Mark was there on our arrival and was flexible when we arrived a bit earlier than expected. He was available if we needed anything.The proximity to London, 30 minute train ride to London Bridge station, was very nice and it was easy to get around on the underground from there. The house was sufficient for our needs but nothing special. There was enough room for the 6 of us and the kids enjoyed the playground nearby. The bathroom and sheets were clean but we did have to clean every dish in the kitchen and wipe out cupboards and drawers in order to feel comfortable to use the kitchen. The neighbourhood was safe and there were fast food restaurants and a large grocery store nearby.