This property has the potential to be amazing but unfortunately the property management company hired by the owner was horrendous and completely useless. The place was filthy (mold in the refrigerator, broken glass all over the garden, dirty laundry left in the washing machine, stains all over the sofa, smelly linens and sheets smelled of body odor,) no supplies (I was promised coffee pods and there was no coffee.) The Nespresso had old pods sitting in the machine and the kettle was filthy so I had to buy a cheap coffee machine and just boil water in a pot for tea. The kitchen counter, table and cabinets were covered in grime and when I cleaned them, it took several times of wiping them down to get all the filth off. There was so much dust all over the place and fingerprints and just...splatters of who knows what on the walls and cabinets. There was no paper towel, 1/4 inch of dish soap, 1.5 measles rolls of toilet paper, the bathtub plug wouldn't seal so a bath couldn't be had and the shower was super tricky to figure out as was the radiator and the wifi provided was incorrect. Most properties leave a welcome note with instructions, the wifi, and suggestions of local favorite spots along w some treats. Not here. When contacting the property management, they had NO clue how anything worked and provided the wrong wifi. I believe they must be off shore because they certainly had never been to the flat. They played games and pretended they were going to send a cleaner the 2nd day but by the time it was time to go to bed the 1st night after spending the entire first day held up inside on the phone with them and Air B&B, they still hadn't confirmed anyone so I asked them to confirm for day three because I needed them to have the cleaners confirmed at least one night before...they seemed to think I traveled to a different country just to have a holiday sitting inside going back and forth w them. After much prompting on day 2 (again...no way to spend my holiday time,) they finally confirmed 1pm for day 3. My friend had to cancel her babysitter, we forfeited tickets to a museum, and my friend lost a day of work to sit in the flat waiting for cleaners who never showed up. When I contacted the property management, they informed me that the cleaners had canceled. They didn't bother to reach out to me to tell me and there went another day (now 3 days,) completely wasted of my holiday.) Air B&B was just as awful and on day one when I asked them to allow me to move, they wouldn't let me. By day 4, AFTER I bought a new coffee pot, paid to send out the laundry and linens, bought cleaning supplies and scoured the place myself so it wa clean enough to feel comfortable, only THEN is when they suggested and offered that I move and said they would give me a $40 refund! (Move AFTER I invested my time, money, and sacrificed 4 days of my holiday.) The location..great. the rest, awful. The first Air B&B representative actually bullied me and threatened that IF I wrote a negative review, they would say I was committing BLACKMAIL! He actually put this in writing. He tried to scare me so I wouldn't write this honest review. I am filing a formal complaint w Air B&B corporate now that I am back in SF. Super disappointed in this experience and really put a major dent in my holiday experience (Btw...the guarantee they promise is not at all what it seems and is a big lie.)