Melanie was very easy to deal with, and was very responsive. There is a full time porter on site during business hours which made checking in easy. Everything went smoothly and we had a great stay. The location by the river was great, we walked everywhere because the weather was great. London Bridge tube was about a 15 minute walk, Bermondsley is a bit closer. There is a great French bakery hidden a few blocks away, and the alley it is in turns into a food market on Saturdays, check out Maltby Street.