On the 2nd day I had my wallet stolen in London. My keys were in my wallet. Lynn and her team were exceptional in how they handled it. They made a crap situation a lot better by not making a fuss about it and quickly responding. One of the team mates met me at the house with a spare set of keys. Lynn was super nice in her msgs after it happened. The location is cool to the tube and the place felt safe for a single female traveller.