Vilma is a legend! She was so helpful even before we arrived with great tips on train connections etc. On arrival she warmly made us welcome & helped us get oriented to make the most of our time in London, setting us up with our Oyster cards & maps. Great tips on where to go - we so enjoyed the Physic Gardens - one of London's lovely little gems. We enjoyed our chats with Anthony & hope to stay with them again when we are next in London.