Naz was very responsive to communication about arrival and very friendly. Room is exactly as expected and has all you need (except a waste bin) and nice and warm (in December). Shower lovely and hot although the bathroom is cold. The flat is being improved and redecorated so there were new things almost every day! This did mean the occasional trip hazard of box or power tool on the landing so do be careful on nocturnal bathroom trips. Although the kitchen is available for basic breakfast use this was rather awkward one morning when I accidentally disturbed someone asleep on the sofa in the adjoining living room. The flat is very handy for Kew Gardens station and all the nearby shops and restaurants. Uncontrolled parking is available 15 mins walk away, south side of the Lower Richmond Road near North Sheen station. Excellent value stay!