The neighborhood was nice and quiet. Anna was helpful all the time. I went this place with my family (4 people) for 10 days and had no problem at all. I did not see Anna but the keys were given by her cleaner. It takes around 30 minutes by underground to the center city. Nice place to stay. Unfortunetly we forgot one of the keys in our bags and one towel and she was able to solve the problem with us. Thanks again Anna