I’m extremely disappointed of this host and the way they handled my issue. I booked the place for one week but as soon as I entered the place I’ve noticed very loud traffic noise. The apartment is located on the one of the busiest road in london where cars driving non stop throughout the day, also very late and very early. But this is the fact they don’t tell you in description but only after you have made your booking and paid for the place. In my case for 7 nights.
I contacted the host right away to tell about the fact that I might not be able to sleep there because of the noise. The windows are very thin and they won’t block any sound from outside. It felt that the windows were open as the sound was so present.
The host and I agreed to see how my first night will go. I contacted host next day to tell I can’t sleep there because of the noise. Host said they not going to do anything about my reservation or shorten the stay.
I left the apartment after one night to another Airbnb apartment and wanted to change my reservation. I was ready to pay for minimum 4 nights despite the fact the host did nothing from their side to help me or try to solve the problem. It was impossible for me to stay and sleep at the place for 7 nights. If anything the host could have agreed for 4 nights payment even though the apartment was empty for rest of the booking. I tried to cancel the rest of the booking or even half of it, but the host was greedy and wanted to keep all the money of the unused booking.
This is absolutely terrible way of doing business and I hope this won’t happen to other guests.
I contacted Airbnb of this issue but there’s nothing they can do.
Really really disappointed to this host. Please avoid.