I don't like writing bad reviews. And this is probably the first one I write on AirBnB. And judging by M&B's track record, most of the reviews they deserve are good. But this was not our case, so to honor what happened, I cannot give a good one here. I don't think it will matter, and this will get lost among the thousand good ones. But I have to do this. We personally cannot recommend you to stay with Max and Billie. The reason? Anyone probably knows that when you travel, you feel particularly vulnerable, especially if you are traveling with a sick person. And the worst that can happen is that your hosts don't show enough caring for you. That is what happened during our stay with Max and Billie. It all started with a dirty bathroom upon our arrival, nothing really bad, but which we of course reported. But then we were told that there had been an accident in the shower, and that it was unusable, so we had to be moved to another location in another place. While this may seem a solution, we were actually given no other choice but a smaller room next to a building in construction (of which we were not informed at first and I found out checking the place in Google maps) which also was far from where we had rented the flat. All this with no compensation whatsoever. Before accepting, I contacted M&B and told their assistants that I was traveling with a sick person and that we could ONLY AND SPECIFICALLY accept the new apartment if there was no noise, since my wife had to rest. And they literally wrote me (I have the screen capture) that there would be "nothing loud in the morning" and "you will not be bothered". To add more nuisances, then we were given no option but to download an app and input our data because they told us that they used remote electronic keys for the new apartment. I simply didn't want to use this system, since it didn't feel safe: my phone can get lost or run out of battery, and then what? But I was given no option, and we felt basically forced to do it. And then we found actual keys in the room! Why did they make us use the electronic ones then? I can only think that they wanted to control when we were in or out. Next, after the first night, the construction workers noise woke us up in the morning, despite the fact that we had asked the owners to keep it down. Their answer was that this work had been scheduled for months and it had to be completed. Can you imagine how helpless we felt? We couldn't stay at the flat to rest because of the loud machinery noise, so we had to wander the city during the day until the workers stopped. I am very disappointed to say that they didn't accept to delay work even for a few hours, so our stay was extremely uncomfortable. Their work/money was more important to them that our stay. That doesn't make you feel good as a guest. But wait, there's more: when we later tried the shower, not only it was broken, but a squirt of water hit directly a lamp (I have a video of this), so we could have suffered a serious electric shock, so it was extremely unsafe. And then there wasn't even a curtain in the window, so the first night we had to shower and to use the toilet in plain sight of all the neighbors in front of us. We were feeling very uncared for by then. And then, at 5 in the morning, a group of guests next to our room, of whose presence we hadn't been informed, started a party with loud music and all, and I had to personally confront them in the middle of the night to make them stop. Of course, there was no night porter or maintenance person to ask for help, and it felt really violent. The next morning, our guests just suggested to report it to AirBnB, but again, there was no compensation, and by then, who cares if they reported it? Our whole experience was ruined. As you can guess, by that time we were really stressed and sad, and we felt that they had made our trip a disaster. We asked them for solutions or a compensation, but they just fixed the maintenance troubles (which is their duty) and plainly suggested us more than once to check out and refund us. This was the worse they could say. Checking out is not a solution, that only would add to our problems: who wants, in the middle of a 4-day vacation, to stop and try to find new accommodation who knows where, who knows at what price, then to move again all our baggage with a sick person? In all: the rooms are pretty, the locations are convenient, and if that's all you are looking for, you'll surely enjoy your visit. Everything will probably be alright with your visit. But it wasn't with ours. And although all the described problems were enough made our stay miserable and kept us sad and insecure for the whole trip, the worse thing was never feeling cared for. We never saw anyone in person, even though we know for a fact that they were in the same building than us. Yes, they solved the maintenance issues. But solving those problems is not the same as caring for us, which is the owner's duty. Being cared for is having empathy and understanding when you need it. And we felt abandoned and alone. Now, the owners will probably answer my comments in a most polite way (or not so) telling how sorry they are and how they tried to fix it all, but anything they can say comes too late for us. I wish we...