At first communication with Dan was fine. He would provide us with key access code on day of checkin but this didn’t happen. Messages and phone calls to Dan asking for key code were not answered. We arrived at the flat at Dan’s late checkin time of 6pm and were unable to get in. After standing in the cold and rain for 40 mins we contacted Airbnb for help and they were also unable to contact Dan, so cancelled the reservation. Despite our requests Airbnb were unable to find alternate accom at such a late time. We ended up sleeping on the floor of our daughter’s Share flat at great inconvenience to all living there. We had to find our own accom for next two nights paying 2.5 times more than initial contract. Discussions with Airbnb on compensation have not been positive.