The apartment was really clean, and in good proximity to Tower bridge. Also Kate's communication was great, since she was proactively reaching out to me, and responding to her messages really promptly. We found some thoughtful touches in the apartment that we appreciated - lots of bottled water (not environment friendly, but tap water didn't taste great), breakfast cereal and milk, coffee, tea, etc.
On the other hand, there were some aspects that were not so great. Wifi was not working throughout our entire stay - we didn't mind using mobile data, but wifi is a commodity, which was included in apartment description, and thus expected. Towels could have benefited from a bit of fabric softener and had this unpleasant smell, which laundry gets after not having a chance to dry out properly too often. Also, neighbours were smoking weed frequently, and the smell got into apartment through open windows, which we had to keep open due to extraordinarily hot weather at the time of our stay (no air conditioner in the apartment).