Communication was horrible. We were given no check in instructions until we were at the location, bags in hand, with no idea what to do. This was after attempts to reach her all morning. We were told to go to a convenience store and ask the clerk for keys, who acted as if she had no idea what we were talking about. Once finally inside we could find no towels, and paid $35 for three from the shop across the way. The location was great, being right next to the train, but the other difficulties would keep me away from future stays.