The location was wonderful. It was a charming neighborhood very close to the tube. Leyla was helpful in setting up the reservation. We had no problem at all gaining access to the flat. The room itself had everything we needed although it was a little small, but I understand that this is London so space comes at a premium. My husband has a bad back so he did complain a little about the mattress. I, however, had no problem sleeping. The bedding was very clean and the décor was nicely done. We did have some issues with the wifi. It worked but it wasn't secure so we couldn't access everything we needed to. Otherwise, it was a great experience!