This was my first experience of AirBNB, or booking anything like a hotel. It was easy to find something that suited my trip, and Ali was quick to confirm it could go ahead. E-mail communication was swift in the run up to the trip, and on arrival, Ali was very helpful and informative. (We did get a bit flustered finding the right office, but Ali was quick to appear and help when we got there.) As for the flat, it was tidy, easy to reach and very near tube travel; just what we needed. There was a slight hitch when the power went out in several flats one morning, but our hosts were easy to reach and quick to resolve it. Everything else was as described. My only quibble is that there could be more towels provided - we didn't have enough to dry dishes, or hands in the bathroom, so a more specific "1 towel provided per person" note would have let us know to bring more. That's it though; it was a happy and comfortable stay, and I'd go again with confidence. :)