If you're looking for an inexpensive place to stay in London, then this is a good option. The host was very responsive and pleasant throughout the entire stay. The flat was clean and nicely decorated. It is small and the walls of the building are thin so you can hear other people in the building from time to time, though no one was noisy and our flat faced into the backyard area so was quiet for the most part. The check in instructions were clear and the host was accommodating when we requested an early check in (though we did pay an agreed-upon fee to do so). A couple downsides: the shower temperature didn't really get as hot as we would have liked, it was more lukewarm than hot, and the check out process requires you to remove the linens and take out the trash, which is a bit frustrating when you're also already being charged a cleaning fee. But overall, a decent place if you're looking to stay in London on a budget.