This is our feedback to our stay in London December 2021
We would like to mention a list of things that made our stay a little less than enjoyable, but we feel it appropriate to at least give you a fair and honest feedback including all the positives that we did appreciate. It is easier to just list them with a little explanation, as follows:
•	The Welcome Pack was not easily found and left a lot to be a credible ‘welcome’ for anyone let alone give a positive feel for a comfortable stay.
•	Personal clothing and belongings, filling all ‘FIVE’ double wardrobes and two bedside units. Despite you stating in the welcome pack that we could use specific ones, would have meant moving all your clothes from them to somewhere else!
•	Dirty laundry left by the bed despite it being in a laundry basket!
•	The bed linen was a little bit worse for wear and should have been replaced for something newer and in better condition. It seemed very aged and dated like it was from a second hand shop. There were also several stains on the pillows once we removed the linen at the end.
•	Leftover snack-foods in open dishes on the kitchen counter tops.
•	Partly eaten and leftover foods in the fridge, including a half bottle of already opened wine! The Fridge was also very dirty and looked like it had not been cleaned for some time, with black mould running down at the rear of the shelving. The Freezer was no better with foodstuffs in the drawers, some of which were broken and could not be opened.
•	Used and dirty dish cleaning sponge and scourer that looked like they have been there many months. These should at the very least be replaced for new ones before each guest arrives.
•	The Kitchen worktops were full of personal items of cooking condiments, partly used coffee and cereals boxes and several opened boxes of other cooking ingredients which is contrary to what your advertised pictures show, which is a completely clean and empty worktop area.
•	The Oven was dirty and unhygienic with crockery left inside which looked greasy and unclean so we could not cook our own foods so we had to get takeaway food. So this only left use of the Microwave.
•	The Kettle was also mostly unclean and should have been descaled.
•	The Tea Towel was soiled and smelt of mould so we could not use it to dry crockery.
•	Very personal and confidential information such as bank statements and letters lying around the apartment. We find it very disturbing that you feel happy to leave such items lying around open to view. Your ‘Welcome Pack’ states “Kindly respect my privacy and don’t open private drawers” which is a bit contrary to how you have left such items all over the place and no drawers were marked and perhaps should have been locked anyway.
•	What we also find most alarming and worrying is that you have a kitchen cupboard and fridge with unknown medicines – most of which are in a foreign language meaning we could not determine if they were dangerous or not – and the fact that it was not locked or made secure in anyway. We are sure this must contravene some rules of Airbnb!
•	There are also several "pest control" items lying in places that a child could put in their mouth. Which poses the question whether you have an infestation of vermin or similar that would pose a health concern to anyone with children or vulnerable adults?
•	What we assumed to be 'complimentary' disposable face masks left by the entrance on the bookcase in an already opened box in which we found a 'used' one! ... This under the current covid conditions was very much disgusting.
•	The overall state of the apartment lounge/dining room was a bit untidy and what seemed like a spare office chair by the dining table. Blinds that were damaged and curtains that were very dishevelled.
•	Several leftover Christmas decorations that were easily knocked over and one wrapped around the curtain runner made it difficult to draw the curtains without some major effort or fear of pulling them off the rails.
•	The Bathroom also had various personal washing and grooming items left on the shelving, in the mirrored cupboard (with no handle to easily open) which again was full of personal perfume bottles and other personal stuff. There were also used shampoo and conditioners bottles left by the bath. This we find totally unacceptable and very unhygienic for guests!
•	The bath/shower glass panel leaked all over the floor (there was a 5mm+ gap between wall and glass panel hinges) which also made the toilet paper wet, and the toilet paper holder was poorly maintained and did not hold the roll, so fell off several times into the puddle on the floor which was always there, and judging by the stain on the floor tile has been an issue for some length of time.
•	The Plumbing is in need of some maintenance as the water pressure was very poor, almost at a dribble so showering was not a pleasant experience. The Basin was also very poor at draining water so it took up to several minutes before it was empty after use.
•	The cupboard where the water tank was located had several cleaning mops that looked like they had been used for months and now lay there all dry and crusted up with any number of dirt and germs. We had to enter this cupboard to switch on the towel rail.
•	The Towel Rail Heater itself was partly bent and looked unsecure on the wall. The more alarming thing was the cable which could easily have been pulled off as it was not secured to the wall and had some cracking on the element casing where the cables