We arrived early and the check in instructions were very thorough and easy. Jenya sent me videos and pictures of everything we might need. There are six steps at the front of the house. Then there are steps to go to the second floor where the bedrooms and the toilets are. The first floor is the kitchen and the living room. The flat is clean and SUPER kid friendly. No sharp edges and kids toys and books were available. My toddler used the toddler bed with the barrier which was great. My son used the sofa bed. There was a crib but we didn’t use, it’s perfect for smaller kids. There’s a tub and a shower, the tub was perfect for the kids. The area is family friendly. Jenya sent few recommendations of places to try and we loved most of them. We cooked breakfast and dinner few times. The washer dryer combo was a great addition to our stay. There is also a dishwasher. On the weekend it was noisy at night, but this is London at the end of the day! If it gets hot, then open the windows as there’s no air condition. There’s one station ten minutes walk near the flat, however we used buses a lot and there are a few of them within walking distance. There’s few independent markets within a walking distance. We walked to London Zoo. Overall our stay was great and we are pleased. Highly recommend the flat if you have little children. Safe area. The communication with Jenya was great via phone.