The room was nice and suited us. The shared bathroom and kitchen were not too ckean and at time we had to wait over an hour to go into the bathroom. The worse thing was our checking in. Nagwa agreed for us to check in late in the middle of the night. Our flight was 2 hours delayed and when i arrived at the building (me and 2 young girls) Nagwa was not there to open the door for us and her phone was switched of! We were out there, in a foreign country and neirborhood at 5 am for ages. My girls were crying and i didn't know what to do. I later discovered that Nagwa was not even in the country. She got angree with me when i complained later. I did say that if i knew that she was not going to wait for us to check in than i would have booked somewhere else!