Michael was very very friendly during my short stay in London, he did his best to make sure that I had everything I needed. The single room was at a decent size for one person, it was very neat and clean. There were even three types of pillows for you to choose from! A great variety of cereals, fruit juice and bread was available for guests to choose from for breakfast, and there were also fresh fruits and sweets available inside the single room. The location was very convenient too, right in between Covent Garden tube station and Leicester Square tube station, only takes 5 minutes to walk to both stations, so great access to both central and Piccadilly line.Overall, it was a superb experience to have stayed here! Would definitely come back again!