Horrible experience. I booked a 8/9 day stay. On check-in, the unit was a frigid temperature. The mattress was thin and flimsy, with springs that poked into my back. Upon inspection, I was horrified to find stains that I couldn't even imagine the origin of. I immediately contacted the host, but it took 6 hours for an agent to arrive. The agent confirmed the cold temperature but was unable to fix the heater. For the stains, they suggested that I put towels on the bed to solve the issue. I asked to relocate, but the promised move was delayed until the next morning, forcing me to pay for a hotel for the night. The next day, they reneged on the relocation and offered a mattress topper instead. They finally offered a property 30 minutes from my booked area that was not comparable to the unit I had booked in category or cost. Ultimately, I had to cancel the reservation which they tried to dispute, but thankfully Airbnb agreed with me after seeing the images of the condition of the mattress