We had a fantastic experience while staying at Bridget's. We were let in by her housekeeper and then Bridget came over later in the day to give us a run down on how to operate the stove, ect. Bridget also went out of her way to make sure my daughter had a baby cot to sleep in during our stay. It was nice that we also had the option of having the housekeeper come over daily to make the beds and clean up if we wanted. My only complaint was that we had to hold the shower head up by hand while showering because the plastic piece that held it to the wall was broken. I'm sure it could be fixed though. Would highly recommend this flat to others. Bridget was very easy to get ahold of by email or phone and very accommodating.