Soo was very accommodating since we arrived early and he was able to check us in early. When we needed directions Soo was very helpful and he even offered his Oyster card when we didn't have a chance to purchased it. He and his wife made us feel comfortable and at home. This place is situated in a very quite and safe neighborhood. This is walking distance to the Tower of London and River Thames. This place is a great location indeed. I would recommend this place without reservation if you are in London.