Lou and her husband Justin made me feel incredibly welcome! I arranged the flat for my parents to stay in on their visit to me in London. Lou and Justin were in touch throughout their stay to make sure my parents were comfortable and had everything they needed. My parents had everything they needed and more!!! The flat is sparkling new with a beautiful bathroom and kitchen facilities. My parents remarked on how comfortable they felt and how well they slept in the bed despite jet leg. The neighborhood is beautiful, safe and close to several transport links to central London. I couldn't recommend staying in Justin and Lou's lovely Air BnB anymore!