The flat was in a terrible state when we moved in. The flat had not been cleaned. There was trash all over. It was covered in dust and smelling of smoke. The glasses which had been put away were covered in lipstick stains. Very unhygienic. When we organized for a cleaner to come, he first got angry and let his anger out at us for having to come again. He found excuses for the condition of the flat and was very rude about his having to come again. He then blamed the cleaning lady for the mess, because she had had to leave early because of an incident with her child. It is unacceptable that no replacement for the cleaner was organized when she had to leave and that we were mistakenly led to believe that the flat was clean. The fridge still had food inside which was moldy, the trash had not been taken out and there were hairs of the previous tenants left everywhere even after the second cleaner came. Additionally, it would have been better to provide us with two keys. The smell of smoke was also unacceptable. For the expensive price we had to pay, this is all very unacceptable. We would like a partial refund. The flat otherwise was very charming and a good location.