Saurabh was quick to respond, thorough, and complete. Although we never met him in person, the check-in process flowed smoothly with the concierge handled it nicely. The apartment was in a great location-very convenient for exploring London. The included underground parking was a perk as we were able to get a rental car for our day trips without worrying about where to park in a busy city. The apartment was as pictured. I would definitely recommend it.