Jenny was very kind and accommodating during the check-in and check-out process. For the location, it genuinely can't be beat with all the privacy you need in a central location. It is a small space, but for a solo traveler, it was perfect. The only thing I'd note is the toilet isn't super strong & the shower doors are fairly narrow for people who enjoy bathrooms with a bit more space. I would definitely select this place again if I were to need to go back to London.