Awful experience.
Host’s representative opened the place for us to a NOT CLEANED apartment. Dirty bathroom, moldy shower, stained smelly kitchen. He saw dirt on the opening sofa and picked it up with his hands in front of us and put it in his pockets.
Shower was moldy with black disgusting mold, toilet was dirty and stained. Bed was torn, folding sofa was awful and was not fit to sleep an adult like mentioned in the listing.
My wife had 2 roaches in the shower, no hanger for the shower head, so water was splashing everywhere. No toilet paper hanger.
We had to spend our first day struggling to communicate with Airbnb and the host, forced to make a list of fixes to be resolved by the host, instead of being offered an alternative stay or proper reimbursement from Airbnb or the host.
On day 2 the host sent people to quickly add an item or two. Mold was never cleaned or taken care of. Shower head was absolutely ridiculous and unusable.
Airbnb is so bad, not accountable for anything.