We didn't get to meet Alessandro but his communication via email was prompt and helpful. Check in and out was easy with good instructions. We met the lady who serviced the flat and she was also friendly and helpful. The flat was small (what do you expect in London?) but modern, clean, well-appointed and well fitted out. It was not a problem sharing the toilets and bathroom. The location close to Victoria Station was very convenient for our purposes. The only criticism we have is that it would have been good to know about the 4 flights of stairs before we arrived.