Host was pretty quick to respond to messages and seemed helpful for the most part. I understand why they have many good reviews. We unfortunately received a room that we weren’t expecting as it had one damaged bed that created a divot towards the center. As we didn’t have much time and they weren’t responding for the night in question, we were forced to find other accommodations for our stay since sleep was vital for the success of our trip. I was met with what seemed like a combative message that we could have caused some of the other damage in the room. This could not have been the case as we received word “Before” we checked in that the damage had been there. Just be weary if you have a problem with the host. I didn’t expect to receive such an aggressive response from someone with such great reviews.