Peter is excellent with communication. I could not find the hair dryer (in a box labeled hairdryer) and even though it was late, he responded really quickly. Peter's location is excellent. Very close ( two blocks) to the British Museum, 2 tube stations, many bus lines and walking to Soho, etc. The Piccadilly Line direct from Heathrow stops at one of these stations. Easy to find and get into the apartment. We did not do any cooking, but the kitchen looked well supplied. Bathroom is quite small, but this is basically a studio apartment in zone one London, so expected. Plan to walk up two flights with your luggage - again, not really an issue for us. The location is quite secure with two locks on the outside door entrance Hallway. The main bed is comfortable and large. We also use the pull out couch, which my son said was fine.