The summary is :
Horrible experience.
I would avoid this listing completely and would be surprised if it is actually still listed .
The photos are not telling at all .
This is not safe for a family with children . Not for a second .
Hardly any check in process.
The details are :
The check in process is almost non existent, just punch a number in a safety box , get in , use the code for the WiFi . We weren’t told anything else and when I questioned why there isn’t even a paper to guide me (on things such as the washer or the heater ) I was told that it was taken out at the time of COVID .
Heaters didn’t work. Temp was 6 degrees . The hostess guided me on what to do . Heaters still didn’t work . No one slept for a second and it was literally freezing in this poorly insulated place . Hostess was responsive but then night time she wasn’t . I appreciate we all have to sleep but not having heating in cold weather with kids is an emergency and surely there must be a process in place . Clearly there wasn’t .
The stairwell in the flat is like something I have never seen before . Without being dramatic , they are like the ones you expect to find on a wooden boat . The steepest and narrowest spiralling stairs you will ever see .
There is almost a 85x85 cm exposed area with no side rail to one of the sides where one of the kids (or an adult I have to say) can easily slip and certainly this would not pass fit by any health and safety standards.
No surprise that they chose not to show the photos to the full stairs or the rooms .
I have attempted to cancel the reservation hours after we walked in after discovering the flaws that I just mentioned .
But to my surprise, my hostess declined !!
Airbnb were absolutely perfect . I called them twice between 2 am and 5 am and then again at 8 am .
They over-rided this and they refunded the money after seeing all the photos I sent . They were very apologetic. They did that immediately. They asked me to send them a receipt of my new apartment hotel that I luckily found and they sent me a £150 on account as an apology. Customer service at its very best from Airbnb and it’s very worst from the hostess.
Any positives , well yes the location and the second floor room .