We had a wonderful stay at Ana's flat! We had everything we needed for our stay and Ana was amazing with communication. If we had a question or concern she was just a text away. The flat is not right in the city but it is around the corner from several bus stops which are really easy to figure out and use. The beds are super comfy, the decor is on point, and Ana is really all about the little details! She made a welcome book to explain everything in the flat and what is around you in the neighborhood and the city. She also made videos to make check in a seamless process and to help find the flat (the gate hides the entrance a little bit). Overall this was a great find and we will definitely stay at Ana's again in London!