I have no idea where to begin with the praise I wish to give Donovan. Yes the room and facilities where very ood but noting as good as the customer service this man has in abundence. My days travelling from Glasgow to london was very challanging with flight delays etc. yet Donovan was so non plussed about the many updates I had to send him. I thought I was pushing things not getting there to 11:45 but I eventually arrived at 01:15 to a welcoming smile and a hot cup of coffee - couldnt buy this level of service. In addition I got great options on how to get from Gatwick to his house - took a lot of work out of it for me who doesnt know London that well.

I will try and stay again given the oppertunity. I have no hesitation in recommending sytaying here to anyone.

Thanks Donovan - your efforts where very mush appricaited.

/Ray