We arrived about 1 1/2 hours late and Toby patiently waited for us. He was very helpful and showed us the apartment which is very nice and practical. We didn't get to use the sofa bed but the bed in the room was very comfortable after a very long day out sight seeing. It was great having a self contained apartment to come back to each day where we could cook our meals at night. The kitchen is very well stocked with utensils, pots, pans etc. As the apartment is upstairs you need to be prepared to carry your luggage up a narrow staircase. Security is great and the apartment is in a safe area which is a reasonably close distance to the train station and also to Heathrow Airport. There is a TESCO food shop at the train station which is about 10 minutes walking distance, so very convenient.
We loved staying at Anetta and Toby's apartment and would recommend it to others. The only problem we had was not with the apartment but the delays with the rail system doing works during a very busy time of the year. Thanks Anetta and Toby!