We picked an apartment on the first floor to avoid carrying heavy luggage up too many flights of stairs, but our request wasn’t honoured since the room that we were supposed to stay in wasn’t cleaned. Upon checking in, our room was a mess, and it genuinely felt unsafe. We called the company that was managing the property and they assigned us to a room on the top floor. This would’ve been fine had there been a lift, but we had to lug our heavy bags up four flights of narrow stairs. The company seems to own every room in the building so they’re pretty much the same, and we appreciate that they have managed to move us to a spare room. However, this was still an extremely poor check-in experience, and the agent who was handling the communication during the stay also had a less than desirable attitude. The apartment itself was fine, it was equipped with lots of amenities (bonus points for the fans). Nevertheless, it was a bit of a shame that the duvet kit for the sofa bed didn’t feel as clean as the one in the main bedroom. Other than that, the apartment is well located provided that you can put up with the noise from the streets. Even then, we sadly won’t be returning here if we’re ever in London.