Elaine was friendly and accommodating the entire 5 days I stayed at her lovely home. She even helped me to get into an exclusive event at the modern museum.
The room looked just as shown in the pictures, and the bed was very comfortable.
The location is ideal for visiting London because it's only a 10-15 minute walk to the tube and many things are accessible just by walking! The neighborhood feels very safe and is really cute.
If you are a very light sleeper (like me) or prefer to sleep in late, keep in mind that you can hear pretty much everything in the apartment at all times, and this left me woken up around 5:30am each day.
Communication was great, Elaine was very flexible with my check in.