Unknown individual at check in (not Lisa the host as described), unclear check-in instructions - no contact prior to visit, no contact regarding checkout, no information about property (Wi-Fi, heating etc), problems at check in and door key pads did not work. This resulted in us being locked out of the property at 11pm. It took the host 35min to come out (whilst we sat in the lobby).
We also only had one towel between three people. We did contact the host about this but they not respond. Also no pillows for the guest bed.
However, if there had been no issues it would have been good value for money. The location was good (close to West Kensington tube), Sainsbury’s is a short walk and good for amenities and it was as advertised.