Jamie was just wonderful. Great communication. He let me know the flat wouldn't be available until 8pm on the night I wanted to arrive so I could make other plans--and still met up with me that night to give me the keys and show me around. He even walked me to the nearest bike rental station and showed me how to use it. AND gave a list of nearby recommendations (I know they're on the site/his AirBnB page but it's always good to hear in person). And the flat? BEAUTIFUL. Love this place and would love to come back when I'm in London again.