I’m not one at all to give negative reviews, but I feel this stay warrants one.
Location - the place is in a decent location. Restaurants and shops all within reasonable walking distance. THOUGH, both Sloane Square Station and South Kensington Station are both about .4 of a mile from this air b&b. So if walking is not your thing, this place is not for you.
Accommodation - the bedroom was quite small so it made it difficult to walk around the bed at times. The sofa in the living room pulls out to a bed. This place is ideal for two, anything above that makes the space feel extremely cramped.
I know it is not common in London to be hot, but the few days we stayed it was running around 76 degrees Fahrenheit/ 25 degrees Celsius. The thermometer and the air in the unit did not work.
What was nice about the unit was the use of the kitchen and small fridge
They provide you with 1 trash bag and two toilet rolls, which for 4 nights and 5 days among 3 people is not ideal what so ever, but here’s the kicker. It is £18 if you would like a new trash bag or towels.
What really felt quite rude about the place was the constant reminder that they will charge you if you are not checked out by 11 am.
Not only was I reminded twice over message, but they left a nice little reminder in the room awaiting my arrival, and once again THREE DAYS before I was scheduled to check out. I didn’t really feel like I was on vacation at all.
Communication - I felt the front desk clerks were quite rude (not the porters, the lady who came down from the office to check us in), and I have never experienced that at a professional accommodation.
I sent a message stating our plane arrived early and asked if it was possible to check in early. The response back was that the room was not ready yet but to await a message stating when it would be ready. This was at 11:30 am
About an hour and a half later we arrived at Nell Gwynn and a lady came down and told us that it was a STRICT 3 PM check in ONLY. Which was completely misleading from the previous messages.
Along with a couple other messages that nobody responded to.
These people were not at all accommodating.
The only thing I found nice about this place was how sweet the porters were at the front entrance.
I will not be staying here again, but I wish the best of luck to whoever decides to.