Both Dawn and Ed are amazing people who will do absolutely everything to make you feel comfortable. The communication was also excellent.
Our flight arrived later in the evening and there was no problem checking in even though it was quite late.
The room is clean, has very pleasant size with a comfy bed, en suite bathroom and was equipped with everything you need. Even if you have forgotten something for your trip - don‘t worry - Dawn and Ed had taken care of it.
The area is also quite nice - quiet and safe. You have several options to get to the city centre which is approximately 30 mins away with a bus.
We will definitely come back when visiting London again. Recommend!