Super bad communication. I wanted to extend my stay as my flight date had changed but couldn't do it online. I spoke by text to Erin on June 27, 2021 and she literally said to me the following: 'Hi David, No worries, when you arrive on the 7th of July, we can do an extension for you. See you soon! Erin :). But I was very surprised when I was told at check-in on July 7 that extension was impossible as they are fully booked. Due to her promise, I had not reserved any other options and had booked a more expensive stay at that time.