Mixed feelings about this apartment after a five night stay.
On the one hand the location was good for us as we needed to be near the Heath and the apartment was spacious enough.
We were asked to water the plants on the balcony during hot weather - a request with which we were happy to comply.
I think that the owner did not make it easy or especially welcoming for guests - a densely written instruction sheet was helpful, but not the fact that only one small thin bath towel and hand towel per person and the expectation to launder ourselves without leaving a spare set was excessive for the price paid and not enough time to do so.
Pillows, beds and mattresses not especially comfortable - I would suggest an upgrade for future guests, and we were asked to bring own carpet slippers as they had 'run out'.
The bathrooms were of a high standard.
In our experience we have always been the recipients of a 'welcome pack' (tea, coffee, milk, jam etc). There was a Nespresso machine - but the housekeeper who greeted us spoke little English, showed us three capsules in a jam jar when we arrived...together with a half full bottle of milk left in the fridge and any other facilities (teabags etc) not made clear or easy to find.
Luckily M & S was a short walk nearby.
We were told that the windows at the back of the flat were double glazed, but these appeared not to be so. It was very noisy at night with the overground next door and I think it would be helpful to let guests with luggage know that there is a long walk up two flights of stairs and no lift.
We had informed the owner prior to booking several months before that we were on a business trip and that we were using the flat as a base only (between 2/3 people). On arrival we were only given one set of keys between us. This was rectified within 24 hours after emailing our hostess and another set was dropped off for us.
Hard work!