Shawn is one of the most fun, intelligent and interesting person I've met. He is very welcoming and makes sure you have everything you need. He knows loads about London, how to get around, were to go and what to do there. Eddie picked me up from the bus stop the day I arrived, I sadly didn't see him much after that but he was very nice and welcoming as well! Bert is an amazingly bright cat who loves everyone and is very friendly and well trained but leaves you alone if you want to. I'll definitely come back!