May was very welcoming when we arrived - she has flexible check in and check out times, which makes things easier. She is also helpful for getting recommendations for shopping and other entertainment. In the shared kitchen she has plenty of pamphlets and our room had a tube map.

As for the place itself, it is very cutely decorated! It has a very retro feel, which is adorable. The room is exactly as pictured, and the bunk beds are very sturdy (I've always had a fear of them falling!). This room is also right next to the bathroom, which can be convenient but also a little noisy with other people getting ready in the morning, so be aware of that when booking rooms.

Overall, this was a great stay. Not only was May very accommodating, but the place is also very homey, warm, and well-equipped with kitchen utensils and other necessities. The area is a little outside of central London, but the tube stop (Neasden) is only a 10 minute walk and is very fast and easy to navigate.