I have to say, Alex is really a superhost. She is very kind, humble, truly generous and cares for you. She gives a lot of travel information and she even keep some flyers about London travel for us to read. By the time we arrived, she was understanding and let us put our luggages prior to checking in since it was a bit too early and also flexible regarding the check out time. And as mentioned before by the previous visitor, she prepared chocolates and a letter as a welcome gift and even provided us with microwaveable rice. Her place is great, everything mentioned (to be provided) was accurate. Both the room heater and water heater works very nicely and the hair dryer is the best. Her kitchen is very neat and I really enjoyed my cooking time there. The bedroom is generally clean only that the comforter was a bit of a dust collecting type so it basically absorbs dusts even though everything else were clean. Also, I really like the the concept that the shower is inside the bedroom, makes everything simple. Her apartment is on the second floor, so stairs it is. The apartment is in a quite neighborhood, and a safe environment. The only drawback to this is the location requires us to walk a bit. It is about 4-5 minutes walk from the ravenscourt park station and 9-10 minutes walk from the hammersmith station/broadway. There is a bus stop nearby (1 minute walk) if you are resistant to walking though and the apartment is definitely uber friendly.