Unfortunately my worst experience with Airbnb. It’s a shame because the flat and location are lovely and have great potential. Josh, the host, made my stay horrible although I informed him beforehand that I’ll be using the flat to self isolate. On the third day the heating/hot water stopped working. I informed Josh around noon, he came by the end of the day all by himself alone with no plumber and wasn’t able to fix it. I’m sure there are companies for emergency situations like those but Josh decided to wait until the next day. By then I was already feeling some fever and had a sore throat from how cold the place was. A few hours later I go to bed and find a huge spider on the pillow. I tried messaging and calling Josh many times before deciding to leave the place but he wouldn’t respond until after I left. I sent him pictures and waited for a response as I wanted to get a confirmation from him regarding the refund but also no success.
I had to find a hotel in the middle of the night and leave the unit during my self isolation and feeling sick from a whole day of freezing. I missed my online work meetings because obviously I couldn’t go to a warm place to feel ok and get some work done. Being subjected to convince the authorities that I had a good reason to leave isolation to avoid being fined £5000+. Eventually after back and forth messaging Josh agreed to refund only the nights I haven’t used the property in and ended up not even refunding the full amount and telling me that he’s not interested to deal with me and that I should contact Airbnb if I had any issues.
The next day Josh goes on accusing me of ripping a cushion cover that I did not even touch and was extremely rude, probably to justify his bad service. He requested money from me to fix something I didn’t even touch.
I hope Josh is not the actual owner of the unit and I hope if he was hired to manage it that the actual owner would see this review and think about hiring someone who knows how to deal with guests properly because it’s such a loss for such a nice flat to be handled in this way.
I do not recommend this Airbnb as long as Josh is still the host. You’ll be treated in a horrible way and end up not just uncompensated but also accused of damaging things and being requested extra money. You’ll also have to deal with big spiders and a very dusty smell because obviously no proper cleaning is being done. Stay away especially if you’re asthmatic like me.