We were notified 24 hours before arrival that
our original apartment was not available due to maintenance issues that we moved to another apartment in the basement of a building elsewhere in London . Earlier notice would have allowed us to cancel and not be placed in an unacceptable accommodation considering we have 2 travel companions with mobility issues that had to go up and down a steep flight of stairs to enter the apartment.
We specifically booked the first apartment for the elevator and easier access. Bathrooms had mold in grout and paint chipping in bedroom. Neighborhood was very noisy with loud music at 4am from the karaoke bar next door. We were told that we had to check out at 10am when we had a confirmed 11am check out. We were allowed to stay until 10am however the cleaning service showed up at 10am anyway. The unit we were moved to was a lower cost unit and we were not offered a refund of the difference. Overall we would not recommend capital residencies due the poor handling of our booking.