The property itself was very clean, accurately portrayed and set in an excellent location. Unfortunately there were several issues that affected our experience. We wish we had felt consideration from the management team in what we went through on checkin (being stuck outside with our children in the cold for almost an hour) and the inconvenience of not having the lift working, or an efficient access system (neither ourselves or the property management team were able to work this efficiently). On the first night, we were not able to go for dinner as a family as we would not have been able to get back into the apartment due to the faulty access system and emergency fob not working correctly.
The apartment itself was very clean and well presented and we were thankful to be upgraded to the penthouse, which is spacious with the benefit of a large terrace. However, we have a 1 and a 3 year old child, with a stroller and several bags of luggage and unfortunately the lift was broken and not accessible, so we had to struggle up and down several flights of stairs each day and nothing was done about this. As a result, the above effected our experience.