Amy was really nice and accommodating, she let us check in early and was easy to reach on the phone if necessary. The apartment is lovely, super clean and modern. The bed was massive and really comfy and the cats are friendly and very cute if you are a cat person! There was also a fridge in the room which is handy and tea laid out. There was an information book which gave loads of info about the surrounding area and where was good to eat and drink as well which was helpful. As has been mentioned before you can hear the train which isn't great if you're a light sleeper but like others have said should be solved with ear plugs, it's my own fault for not bringing them! Only downside I would say is the sound does carry quite a lot across the apartment so not the best for loud people/if you've been out drinking but would be good for someone out for a touristy day or business people. The area is nice but super quiet on a Wednesday and everything was shut around 12/1am which we wish we would've known before. The train station is only a 5 min walk and it's easy to get into central London. All in all a really nice place and I would recommend.