Nick had been in constant contact even though he was out of town. He help arranged for airport transportation and provided information for all the places to visit. Love where the apartment is situated. Minutes from the tube that we used daily, plenty of restaurants and ice cream parlors nearby. We didn't mind the train noise at all. The apartment itself is very spacious for our family of four with two teenagers and thanks for the awesome free Wi-Fi. The only suggestion is maybe add more pillows in the bedrooms.