Tim was most accommodating, he arranged for us to drop our bags off early on the morning of our check in, and was always prompt, considerate and courteous in his correspondence. The flat is perfectly located, and Tim supplied detailed fool-proof directions. The flat is clean and neutrally decorated, with good, clean, white linen and big thick bath towels. There are several short flights of stairs to climb, and the flat is split over two levels, so best avoided if stairs are not your friend. Internet and Sky TV all worked. Overall we had a lovely stay.