Margaret responded quickly to our requests. The flat is in a great quiet residential location with easy access to the city centre by bus or Kentish Town underground. The flat was just as the photos showed, comfortable and clean too. We did have a problem with WIFI access which was tricky for my daughter who lives in Spain & needed access to her emails. That said, Margaret was very helpful in trying to sort it out & we did eventually get access to WIFI. The nearby pub called the Junction Tavern on Fortress Road does great food - advise you book though.