Karine's flat was perfect for our needs. She provided us with helpful directions and a video showing how to enter. We arrived in Heathrow early in the morning so we appreciated that the flat was available to us at any time that we wished. The flat itself is charming, comfortable and clean and includes all amenities. It is served by a lift so easy to bring in your luggage and very safe with locked doors into the building as well as the flat. We visited with our daughter who lives nearby and enjoyed many walks in Victoria Park. I highly recommend it.