Helen was friendly and warm and welcoming! I enjoyed my time there a lot. I will say some of the reviews have been misleading

-the place is 1 hour by bus and tube to greater London
-they have a 2 year old son and thin walls
-the house had a little construction problem going on

but those things were minor and if you aren't trying to sleep until 10am and don't mind the commute this place is nice and Helen is great! I didn't really get to chat with Oliver bc he was working