I booked a week ago and had been writing to the hotel on and off asking for an early check in at 2pm as was travelling from 2 hours away to go to work at 3pm in Mayfair, they could never answer me straight about this but i messaged the morning of my stay to confirm it would be ok to check in an hour early and pay the fee, that was fine. I arrive at 2pm and the guy said he had no reservation for me even though he had only replied to me 3 hours prior!! I had my receipt to show him, reservation number etc. He told me i had to call airbnb and that they were fully booked so they didnt have a room for me! How can a hotel be replying to me but yet i turn up and no reservation? They were also able to cancel my reservation so it was obviously showing there! I was an hour late for work and no where to stay which was just awful for me, thankfully my collegue put me up on his sofa for the night! this hotel obviously double booked and took the higher payment from elsewhere.. absolute disgrace! we are airbnb superhosts and would never treat our guests like this and they didnt even offer to help us! we have 5 star reviews from other hosts so we are good people and do not cause trouble, this is not how to treat your customers.. very very disappointed and was a very stressful time for me when I had travelled a long way for work and lost pay for this! Airbnb are involved and will be investigating this host! think twice before booking this hotel!