Unfortunately one of the worst Airbnb experiences we’ve had. The reason we had picked this apartment was because it had and AC which is hard to find. Unfortunately the AC was broken and would switch off after 10 minutes with an error code displayed on the panel. The person at the front desk was shown this and didn’t really speak English that well and would just switch the AC back on and leave. It would then die after 10 minutes. We spent our first night in the heat. In the morning we informed the front desk and they sent a maintenance person up who told us he could not figure out what the issue was and that they would need to get an emergency technician to look at it while we were out. When we came back at night - the AC still had the same issue. When I asked the new person at the front desk, he said there was nothing in the handoff and he had no idea what had been done and since it was 10pm there was nothing that can be done. I then called the number on the listing and spoke to a gentleman who informed me that he had no idea what was going on and that I should just talk to the front desk. We spent another night in the heat. When I messaged Christina using Airbnb and Airbnb support - she denied there was any issue with the AC. It was a very frustrating experience - specially because we got no apology for things not working and no help at all. I would not recommend anyone stay given this experience.