On arrival I had abit trouble finding the block of apartments so I rang the Host, he answered and said he was going to lose reception and would call me back which he failed to do, so I had to struggle to find my way. I collected the keys from the concierge and went up to the apartment to find lots of bundles of blonde hair all over the floor (so it clearly wasn’t hoovered) I then went into the bedroom and found a cigarette butt on the rug. My guest arrived and went to close the blind in the living room and the whole blind bar fell down onto him (luckily not causing any harm) the blinds were all stained aswel and so were the bedroom walls above the bed too. I messaged the Host to inform him of this all and he has declined any sort of cleaning refund (I could also prove it with photos I took) so I’m now taking it up with air bnb themselves as this is the worst customer service I’ve had. I didn’t pay over £300 and £50 cleaning fee to walk into an unclean apartment especially during a pandemic the apartment should be cleaned even more so!
Apart from this the location was really nice!