There was insufficient information about the details of the house which need to be included on the welcome note. The TV didn't seem to work. There was no cold water in the shower. James missed the fact that five people had booked instead of four so no bedding was left out. The second bed was ok but was a futon on the floor. There were lots of positives - the area is great and flexible check in time was good. The outside area is nice and the overall space was nice. The price seemed reasonable too. James didn't include details about where to leave the keys upon leaving and missed the second key in the envelope I left where I had picked the keys up but not before sending me an angry email asking where they were.