We had a family crisis and I needed somewhere to stay in an emergency. Charlotte's flat was perfect for us - it was sparkling clean, there was a really useful booklet of instructions and if I couldn't find anything, she texted back with instructions immediately. The flat is warm and cosy and the hot water was on all the time so no problems with hot showers and baths! The double bed was very comfortable too. As others have said, the flat is on the Heathrow flight path but you can easily take some earplugs if it's going to worry you (my sister lives under the Luton flight path and I get used to that within a day or so). You don't notice the planes during the day - it's really only when they start flying early in the morning. Charlotte warned us about the construction site next door, but again, that was fine for us. The builders only worked 1/2 a day on Saturday - and then mostly at the front so we didn't hear them - and there was no work at all on Sunday. Again, there was no problem for us with this. Check in and out was really straightforward with full instructions emailed to us. The location is good - the train station is a 5 min walk as is the local Sainsbury's. There isn't a microwave in the flat so don't buy any microwave-only meals - we used the oven for ready meals which was fine. The wifi was perfect. If you do bring a car, there isn't any parking at the flat and the nearby streets are residents parking during certain hours so you'd need to move your car during those hours. That wasn't a problem for us but useful background info. There are frequent buses that literally run up and down St John's Road all the time to and from Hounslow and Richmond. We didn't use them but if you wanted to go out for a meal, then you'd need to go further afield than Isleworth - there aren't many cafes or restaurants. The Coach & Horses near Syon Park (about 20 mins walk) was brilliant for Sunday lunch - book ahead! Overall, everything about our stay was excellent - thank you to our great host!