Please read. I think a lot of these issues could be taken care of easily, but they weren't for our stay. Regarding the hot water problem, I hadn't realized several other people that stayed here had the same issue, and get the same response that it has been fixed for future guests. During our stay, it had not been fixed. The apartment inside is lovely, but I think the owner should actually visit the apartment and then they could help better communicate where it is to guests so they can have a better experience. I have stayed at dozens of airbnbs around the world, and have never left a negative review besides this one. Our problems with the property are listed below.
At the time of our booking the address they have listed is incorrect and they do not provide any additional detail in your message as to how to locate the apartment.
The code we were given to open the lock box outside of the apartment (it's in a very random place, btw) was incorrect causing another delay and us having to call them to get the correct code.
The boiler was turned off and did not work for several hours which caused me to stay at the house to wait for the plumber to come at 10pm on a Friday. When the shower did eventually work it would suddenly turn off or switch to cold mid shower.
We had an additional guest and weren’t provided with any more bedding as we had requested.