Excellent hosts! The room was ready when we got there, and we were able to check in early (around 11 am). Their house is easy to find if you have a map, and they gave us good instructions for how to take the bus from the airport to their house. They helped us decide to use the Travelcard from the train station by their house (rather than the Oystercard) and told us about a 2-for-1 deal that you can get by traveling during the off-peak hours using the Travelcard. They even let us use their phone to call a bus company we had to contact about a problem with some bus tickets. Breakfast was great, and the internet worked well (it worked best for us in the kitchen). The house is right by a relatively busy street (cars on it throughout the night, not constant but quite often) but we were so tired from touring that we had no problems sleeping. We did have to time our showers/bathroom use well because we were sharing two bathrooms and only one shower with 5 or 6 other guests. It worked out fine, and overall we had a great time! You couldn't find two more friendly and welcoming people who are willing to answer any question you have.