The experience was 6 stars. The apartment was exactly as described and Emily was a very caring and attentive host. The same price would only get you a tiny room in the hotel while here, you get an entire flat to your own. There was an open kitchen and we used it to make breakfast for ourselves. We got some problems with the wifi as the settings in our computers were not compatible with it (the wifi in the apartment was working...it was the settings in our notebooks) and Emily promptly sent ppl to fix it for us. We stayed there for 3 nights and Emily also offered to send a cleaning lady to tidy up a bit on the second day. We did not need it but it was good to know that we could have it if we wanted. Would definitely recommend it if you are looking to stay in London for a few days!!