First off the flat is great with a really good sized lounge room and bedroom and its really well located in walking distance to stoke newington and islington and hackney. Victoria kindly allowed me to drop off my bags early in the morning and gave me the key whilst the flat was being cleaned which was super convenient. I didn't need anything from them whilst I was there but I definitely felt like I could have asked if I did. I am definitely going to recommend this flat to my overseas friends as it is great.