Our host (The London Agent) was well organized, efficient, and very good with communication. The flat was very comfortable for our family of 4, though the single beds in the second room were not "the most comfortable" for two grown 20-somethings. The main bedroom was very warm, even with all the heat turned off, which made sleeping with the heavy comforter a challenge. Regulating the temperature in the apartment was not so easy. The only other complaint: wi-fi was frustrating; constantly going in and out. This was an annoyance, but, granted, a "first world problem." Otherwise, we found the apartment to be spacious and very nicely furnished, with a good working kitchen (couldn't find a whisk). The neighborhood was GREAT (we didn't want to stay in a touristy part of downtown). Right across the street from Farringdon Station tube stop and other trains, with an excellent variety of very good restos right down the block (recommend The Castle Pub and Iberica Spanish). Easy walks to hip and trendy Islington, The British Museum, Parliament/Big Ben, and Tower of London made this location perfect for us.