The staff were very helpful and kind, the hotel was nice and in a good location (5 min walk to the DLR which was very convenient for ExCel, and with plenty of places to eat nearby), storing our luggage was easy, and the room was nice and a good size. It didn't have air con but the window could be opened and a fan was provided so no problem. There was a nice vanity table, wardrobe, mini fridge and bedside tables, and the bathroom was very nice. Free tea and coffee in the lobby was a nice addition! My only criticism would be that the pillows (only one per person) were quite hard and thin, and the mattress wasn't the most comfortable, but still managed a decent night's sleep so can't complain!