Very lovely hosts and everything goes smoothly from check -in to check-out. Even when we had late check-in and late check-out hosts were very flexible and friendly. It is a very lovely house in a beautiful neighborhood. Ideal for family stay, everything is near - London Zoo, Madame Tussauds, shops, pub, small shoping street, Tesco, Pret etc. Apartement was clean and it is surprisingly large by London standards. It was a great stay!