The cleanliness of the room needs to be improved, the quilt is not comfortable enough to sleep, and the air conditioning is damaged, and when sleeping at night feel unbearably hot. What really upset me was what happened with the late check-out. We were delayed checking out for an hour for personal reasons, but two staff members knocked on the door during that time. I also explained to them if we could request extra time to pack up and got a positive response. Later, again to a staff member, in the cause of our late check-out an hour to us all night the additional fee is 90 pounds, I explained to him already and other staff explain and get extra time to pick up, but he is not to discuss with him the reason is still fine charge for 90 pounds, I replied that I would need an extra night if I paid for a full night. But that request, too, was roundly rejected. I think the late check-out is our problem, but we as residents are not able to know with which staff the consultation will be effective. Moreover, it is obviously unreasonable to charge an extra day for an hour's delay. It is unreasonable to charge a fine arbitrarily. Finally, the staff asked me to pay a fine of 50 pounds and negotiate with the boss again through Airbnb because he was not the boss and had other things to do. But after I paid the fine, I sent a question to the room manager through the back of Airbnb, and two weeks have passed without any reply. What an extremely unpleasant stay!
房间的干净程度有待提高，被罩睡起来不够舒服，而且空调是损坏的，晚上睡觉时感到闷热难以忍受。真正让我感到及其不满意的是关于延迟退房所发生的事情。我们因为私人原因延迟退房了一个小时，但期间有两位工作人员来敲门，我也向他们解释了我们能否请求被给予额外的收拾时间并得到了肯定的答复。后来，又来了一位工作人员，以我们延迟退房一个小时的原因向我们收取一整晚的额外费用也就是90磅，我向他解释已经和别的工作人员解释并得到额外的收拾时间的原因，但他以不是和他本人的商量的理由仍旧要收取90磅的罚款，我答复到我如果交了一整晚的房费那我就需要额外住一晚。但这样的要求也被严厉拒绝。我认为延迟退房是我们的问题，但我们本身作为住户是没有能力得知究竟向哪位工作人员协商会具有效力。而且延迟一个小时的住房收取额外一整天的费用明显是随意收取罚款是不合理的，最后工作人员以他并不是老板且还有别的事情要忙让我先交50磅的罚款然后去通过爱彼迎和老板再次协商。但我交完罚款后通过爱彼迎的后台向房间的管理人提交了问题但直到现在过去了两周还是没有任何答复，这真是一次及其不愉快的住宿体验！