Communication with Claire was easy and pleasant. She prepared the house really well and found a nice neighbor to hand off the keys. She gave us good instructions for finding the place and left a handy booklet of info about the house appliances, etc. The house itself is beautiful with a highly functional kitchen and comfortable beds. It is in a very quiet and safe neighborhood, close to a Picadilly line tube stop which takes you right to the center. We felt very much at home there. There are restaurants nearby as well as grocery shops. We can highly recommend it.