Clare was very responsive at all times. Her flat is very nicely updated. It is modern and free of clutter, yet it has everything you should need. We chose the location for proximity to Paddington Station. From there we could use the Heathrow Express and get to anywhere else we chose with ease. The flat is also only a few units in from a commercial street making it quiet but close to restaurants and stores. We found it is best to head southwest for the area away from the touristy Paddington Station area. It is also walking distance from Kensington Gardens and Palace. We would definitely stay there again