Upsides: Rochelle is very responsive and kind. She even helped us coordinate with new tenants to get something we left behind.
Downside: we left this Airbnb early because too many things didn’t work. Both couches were broken, the internet didn’t work for video calls, along with some smaller issues. The sirens on the main road were too loud for us to sleep well.
Rochelle’s flexible cancellation policy made it easy for us to leave and she was helpful in changing our reservation.