Most horrible experience ever in Airbnb. Being kicked out during the stay without refund and asked for £2700 reimbursement.
The photos of the property look nice, but the house was actually messy. Messy kitchen and fully filled fridge, Small room with dirty sheet and blanket - not changed I believe.
I booked 3 nights, the first 2 nights were good. However on third day, Jane reminded me to checkout on time on the day after and I started packing immediately. Since the room was and small and have no space to open the suitcase, I use the living the pack and tidy up things. Jane then said that I was talking too noisy and were not allowed to use the living room so asked me to leave immediately. I managed the pack everything and leave within 30mins.
She refused the refund for the remaining night and I have to look for place to stay at 4pm. What's more. she then submitted a reimbursement request saying that I stained her expensive sofa and asked for £2700. We had no idea about the stain before I leave but she told airbnb it's the reason she asked us to leave. The photo of stain she uploaded doesn't match the texture of her sofa.
She is dishonest and rude to guest. The stay was booked under others name but I don't believe that's the reason she kicked the guest out after 2 nights of stay. If I was being too noisy and if she doesn't want me to use the living room she can warn me but not ask me the leave immediately without a refund. Horrible stay.