This being my first experience with Airbnb, I was a little uncertain about things but Mia, the property manager, was so kind and helpful with making sure I felt comfortable. It was nice to know she was close by if I had any questions or concerns. The first day, there was a problem with the door not locking and it was repaired very promptly. The location is perfect...tons of restaurants, cafes, bank, grocery store, and an extremely short walk to Belsize Park tube station. Even though it is a ground floor apartment, there is no noise issue as the area is quiet and residential. The flat is small but very clean with great natural light. Also, there are three substantial hooks to hang clothes behind a curtain, which was nice to have a "wardrobe" space (something that is not easy with a small studio flat), but there was no full length mirror. Overall, my stay was lovely and I would not hesitate to book the Glenmore Studio 9 again.