Lily and her husband Lei are very nice people, with great communication and smooth check-in. Responses were coming in regularly and Lei let us into the apartment personally - a really appreciated welcome. They provided a few water bottles which was a lovely surprise - especially after a long journey like ours.
The apartment itself has a solid air-con system that works immediately - great during colder days. You will find bathroom and kitchen essentials, too. The location is fantastic - a few minutes away from the Jubilee tube in a quiet neighbourhood.
I was a little surprised to have found that the advertised hot tub/gym were not available for shorter stays (we stayed 3 nights). There is also a distinct smoky/muddy smell in the apartment that was hard to locate which was a bit of a pain point for me.
Other than that the apartment is 100% recommended and I wish Lily and Lei all the best.