From all places we stayed with Airbnb and other companies so far this is the place we hesitated the most for our review. Veronica's Flat occupies a niche because of nearly no other offers around Richmond and Kew Gardens. It is about 25-30 minutes by foot to Richmond centre and just a stone-throw to Kew Gardens. The title implies a "NEW" and "super-stylish" flat but the flat seems not new at all - just the offer seems new. And maybe tastes are different. The contact with Veronica was easy, quick and professional. Unfortunately we had to wait for around an hour because the person responsible for our check-in was delayed. We were informed a quarter of an hour in advance about this fact. The location itself is ok, behind the flat is a Tube- and an Overground-Line, in front a street and above the flight corridor to nearby Heathrow-Airport. But this is (Greater) London.
We loved the reasonable size of the flat and that the WC is separated from the bathroom. Also the kitchen is generous. We were not 100% satisfied with the condition (e.g. toaster, blender, door handle), the cleanness (e.g. dishwasher, washing machine, sink (especially the drain)) and the odeur of the flat. We tried to eliminate this a bit during our stay. In summary we had a great time in Richmond and Kew but would try another accommodation for a future stay.