The apartment was a very pleasant place in an great location in Central London. Somehow we fused the lights, and Diana was very responsive. It was clean and a stylish little place up three flights of stairs with a rather unkempt air to the stairwell, but once in the apartment it was lovely. Neighborhood was busy and very urban/chic. 5 mins to tube and within walking distance of Euston Road. We even survived the Tube strike and mastered the buses without mishap and thanks to good directions from Diana. Diana and her cleaning person could not have been more welcoming and flexible in letting us park our bags early. We will return!