Michelle is such a nice lady! The flat is in very good location ( many shops, restaurants and tube). It was harder to flush the toilet but Michelle told us about it right when we came. We even have a friend over for the night and it was no problem. On the other hand there is a weird smell when u walk in and the bed makes so much noise when u turn around. The neighbors upstairs are too loud and you can hear everything cause the walls are so thin. Everything was clean.