We didn't get the chance to meet Zehra but over the phone she was very welcoming and very helpful. She accepted our late check in without any extra fees. There are 4 rooms in the apart sharing one bathroom which should be cleaned often but it wasn't the case. The doors of the 2 toilets don't close properly. We spent 10 days on a very uncomfortable bed. The train can be sometime very noisy. The kitchenwear very dirty.