The heater can't work at all and the landord didn't want to solve this problem. She was not responsable and she never did the things she ganranteed. The room temperature was below 14℃，which was much colder than the hall way in the building. It was not the normal living temperature. The living room and laundry room were very messy. Several cups and dishes left in the kitchen sink. Some delivery packages and rubbish left on the chairs and dining table. The clothes are randomly left on the sofa. Some hairs left in the bathroom. Clare didn't reply to messages in the early evening and in the next late morning,so I have to call the airbnb customer service center to cancel the next day booking.The whole process was very frustrated. Finally, the customer service center cancelled my next day booking and they contacted with Clare in the late morning. I can understand Clare might want to save energy bills, but she should not let guests live in such a cold room. This is a
terrible room.