We didn't met Paul, but communication was ok, the room is really cozy, nice bed, good shared area, very close to central stations.
The shared kitchen were not available at all times, for instance we have programmed ourselves to lunch at 11 before a long trip although there was a meeting occurying in kitchen since 10:00. We couldn't even enter to get water. Besides that, shower's drain was clogged, thin walls and doors on other rooms were noisy, we could hear everything. I think its fair other guests know this before close the deal.