We had a terrible check-in experience, which marred our time in London. There were attempts by the hosts to remedy the incident but we were ultimately left hanging, which was extremely unpleasant and unsettling. Communication was overall unsatisfactory in our experience, especially in hindsight. We were expecting to meet the host/their cleaner for check-in but the arrangements changed just 10mins before our arrival, which left us in a position of distress as we had to collect the keys from their acquaintance who was hostile & breached basic privacy. Otherwise, the apartment is clean and its location is decent (10mins walk to Kings Cross / Russell Square station).