Check-in was excellent and they worked with us to meet for the keys. Had a minor issue with the heating which was resolved immediately & was great.
The apt has all equipment needed for cooking - frying pan, saucepans, plates, etc..., but there are some excellent take-aways and restaurants nearby. Hyde park is less than 10mins away. Walking around in the late evening/early night I felt really safe. Tesco and M&S are just minutes away. Its in a great location, just off the main street so as quiet as you can get in London.