DO NOT STAY HERE! Shocking experience!!! Arrived to find there was no key left within the key lock box. Had a private event in central London and missed the whole event as I couldn’t get into my room to drop off my things and get ready. Left waiting outside. Having to try and get through the locked from door, looking under door mats for keys. All the blame onto the cleaners. Missed the event, so left London and got the train back home, as it was pointless. Be warned they include 2 keys in the same box, meaning if the person before you takes both keys, then you are literally screwed.
Not to mention, while waiting on the balcony outside the room I was meant to have access too, there was a man literally screaming downstrairs like he was going to murder someone.
The worst experience I have ever had! Do yourself a favour… DO NOT STAY HERE!