Vanessa met us at the flat when we arrived in London and was very welcoming! She had a packet set up with information for anything you may have a question about and with helpful recommendations for bars/restaurants along with a map of where they are which was fantastic. The flat offered everything we needed, we were able to use the refrigerator to store drinks and food for breakfast, we used the ion, and washer/dryer as we were on a long trip and everything worked perfectly. She had everything we needed and more! The location is also perfectly located, the tube is just steps away along with a few grocery store options which was great! We definitely recommend!