We had good communication with Paul and Milka before our arrival. When we arrived at the flat picking up the keys was easy, and the flat was in a great location, with amazing views over London. It was clearly a family home, with lots of personal effects everywhere. There was even a pile of underwear on the bed, and washing hanging up - which was a little strange. The flat is really near to an underground station, and is also less than half an hour walk to areas such as South Bank and Trafalgar Square - perfect for an exploring tourist. The pool / gym area are also good to have on site, and are easy to access.