I contacted Emma as I was looking for a room for my parents as they were coming to London for my graduation day. Emma was really helpful and understanding. My parents had a lovely time both in London and in Emma’s place. The bed was really comfortable and Emma made space in the kitchen for them and even bought them some croissants for their breakfast. She was really flexible for me to get the keys before my parents arrival. On top of everything Emma has a great Spanish level and was able to write a welcome note to my parents, which I considered to be a sweet gesture. Thanks to Emma, everything went great and we all have a great time.