On my arrival time I was given the instruction to collect the keys from the reception but there was no keys left for me. I tried to call the host with no response so I texted them and after 30 minutes waiting in the corridor eventually I received a text saying that there was no key for the flat but a door code. I was really annoyed about this wrong information given by the host! When I got to the room the first impression was really nice and clean except for the bathroom!
The window wasn’t properly installed so there was an open gap between window and the frame so cold air blew into the room and despite having the radiator on the room was really really cold. I have reported it . The maintenance tried to fix it but managed only partly. The wind was still blowing and it was cold. I have many times asked for a portable radiator but the host ignored my request. In the bathroom you could see urine stains on the toilet seat and the bathroom floor wasn’t clean!
I have requested refund or compensation but the host ignored this.
I am not happy at all and will not recommend this place!