I booked well in advance for this apartment as my friends were coming into London. The day before I sent the host a message asking if my niece can collect the keys on my behalf, he communicated he was ok with this but the next morning he cancelled.
As my friends were coming in I pleaded with him to assist me with another one of his accommodations but to date there is no response.
I was so thankful for Air BnB customer service who were able to find me another apt at short notice which myself and my friends all enjoyed.