Be sure to also read the other reviews
I stay one night because I flew into London and was taking the train from Kings Cross the next day. The location with regard to the train station is excellent. There are also many shops & restaurants nearby, and t parks are not far. Given that it is in London by the train station, expected issues exist. However, they were not a real problem.
Communication was very good, thorough and frequent. The room and bathroom were clean, and the pictures accurate. I did not use the kitchen.
In my opinion, the second bed in the room makes it a bit cramped. I understand that it provides another option, but I believe it would be more comfortable without it.
This was a very nice option for a short stay. It was almost like a mini-hostel, just with a few private rooms. I'd recommend this place, particularly if one needs a central location and is not expecting high end accommodations.