We had a late flight into London and unfortunately the host advised their was a £50 cash fee to check in after 8pm the day before we arrived. This was not mentioned in the description of the property. The only additional fee's stated was checking in early or checking out late. This was non negotiable after many messages debating this. For a 1st time airbnb stay I was already unhappy with how excessive this extra cost was on top of our booking fee. I noted the agency updated the description to include the fees once I mentioned I would like to take it up with Airbnb. The place overall is spacious for London and in an exceptional area. It was clean and the beds were comfortable however inside the apartment it was very hot and all the windows were screwed closed so you couldn't open a window to cool it down. The radiators were all off so made it uncomfortable and especially unpleasant in the 2nd room as the boiler was in the cupboard. Good for drying clothes in there I guess. Also there was no curtains, just light blinds that let the sunlight in. We ended up hanging blankets over the empty curtain rods. I think the agency needs to spend a night there to understand some of the issues before claiming this is a luxury apartment with great customer service. Overall you pay for an apartment in a prime spot.