Abbie was easy to get in touch with and provided the information that we needed. There was some stairs we had to climb to get to the flat. But the location of the flat is close to the underground station, which is very helpful. The room is quite small, just enough room to put the luggage down and to sleep. (We were on a longer trip through Europe, so we had more luggage than expected) if you're staying for a short time in London, this is a great place to stay!