Firstly, while this is a budget stay and budget elements are expected that are not within Ali’s control (noise from traffic below, narrow spaces etc), there are definitely things that can be worked and has been pointed out multiple times by previous tenants, e.g slow drain in the shower, shower is not clean, etc that have been left not rectified.
Secondly, while Ali provided a template of clear instructions and follow up notes for the stay, questions went unanswered and all that followed up was what seemed like the next template reply containing the next set of instructions. This seemed like a business with multiple properties and ran like a business, lacking any personal touch.