We had a very warm welcome from Bev and nice touches such as fresh milk and cold water on arrival. Bev was really helpful with details about buses and the local area. We had a quick hello and goodbye with Brian but that was due to our itinerary only. We felt very comfortable and welcomed and the room is perfect and location great if you’re attending a concert at the O2,would have liked longer to explore Greenwich a little more good excuse for another visit!