While I have never left a negative review, I have to agree with some of the other negative reviews of this accommodation. Sara and Amir were very friendly during all communication and were very quick to respond to any questions we had. However, unfortunately we did not feel comfortable here. On the street, the pavement and people's front gardens were littered with rubbish, and the garden in front of the flat (owned by someone else) looked like a rubbish dump. The neighbours were all staring at us as we checked in, which made us feel uncomfortable.The apartment was not what I would describe as "stunning". The walls were covered in marks and the furniture was old and stained (sofa). The table was sticky and when I wiped it with a wet wipe it was clearly dirty. The kitchen had 1 pot and very little to cook with. The bathroom grout had quite a bit of mould, the tap leaked, the temperature in the shower was very difficult to change from scalding and the temperature adjustment knob itself was broken. The toilet looked like it had not been cleaned in ages. In the second bedroom the mattress was terrible-you could feel the springs so clearly that it was almost painful to sit on the edge of the mattress. It was very helpful that a cot was provided but no bedding was provided, so my son slept covered in towels. In the main bedroom there was no extension cord for the second bedside light, so it could not be used. The garden was not as pictured and didn't feel usable.
The location is convenient, it is a short walk into Richmond, the train station and Kew Gardens. We were desperate for a place to stay for two nights while we moved house and this was all we could find during the pandemic. It served its purpose as a place to sleep but I would not recommend it as a holiday flat unfortunately.