Milanka was welcoming and helpful. We emailed back & forth prior to our arrival and she always responded and was very supportive. Sadly, she wasn't in London when during our stay so we never got to meet her. Nevertheless we kept in touch, and were assured that should anything come up, Rob the property manager would be able to help. Fortunately we never had to bother him as everything went smoothly. The apartment was perfect for us. My son had the single room to himself while my daughter and I shared the master bedroom with a giant King-sized bed. The beds were very comfortable. The bathroom was clean and functional, with an awesome shower (very important). The kitchen was well-stocked with basic appliances and cooking staples. The large flat-screen TV, while tricky to figure out at first, worked fine. Overall, the apartment was clean, comfy, and spacious. The location was perfect for us, as we enjoyed being in the eclectic neighborhood of Shoreditch, while having the tube a short walk away.