Dear John,

It was a great pleasure to deal with you for our trip to London. We congratulate you for the appartment which you have appropriately described in the Air B&B. We were a little bit concerned before our arrival about the size of the appartment (we are aware that the size is proportional to the european lifestyle). But to our great surprise, everything was so smoothly done that we were surprised and extremely pleased to have chosen your flat out of plenty of others :

•Your availability and responsiveness are the upmost important factors among others to assess the adequacy of our rental (answering email and text messages, clear information ahead of time and at the day of arrival ; the binder in the appartment with essential information), your presence when we arrived and the useful information and availability that you had provided upon arrival were immensely appreciated

•A positive surprise ensued for my family members (especially my wife !) after getting inside the appartment. Everthing is in their right place and everything is thougthfully placed and planned in such a detail that we were really pleased to get your appartment. Moreover, it is done in such a lovely, convenient location and especially the inner court which give us the safety, security and quiet environment that we can only embrace in the european lifestyle.

Once again, my family and myself thank you for this travel. You make our trip enjoyable , safe, and unforgettable despite all that happened in Europe recently (Paris, Brussels, Nice and Munich !!!)

Thank you,
Sincerely,

Jacques