I booked for my son Raimundo. He said staying at Tristan's place was a very good experience. Both Tristan and Rob are quite easy to communicate with, as well as issue solvers. My son and me had to contact them a couple of times and everything was very smooth and fast. In fact, at the beginning we had a little matter with the heating, but they solved it quickly and satisfactorily. Very easy to find them and get answers and solution options. Many thanks; a pleasure staying there, definitely we'd look for this booking on any new visit to London. Highly recommended.