Okay, let me preface this by saying that I travel to London several times a year for work, and I often bring my mother and daughter with me. We rent an AirBnB and it has always been a great way to see the city and save a bit of money. I've never had a bad experience. Until now. This was NOT a good experience, and it really came down to lack of communication, from both the owner and the management company. The apartment is in a good location, but evidently not lived in by the owner at all. She's given it to a company, Hostmakers, to manage, but they can't answer basic questions about the apartment, so when you rent you're left to feel you are really on your own and no one knows anything. Here is a list of things that happened when I was staying there: 1) We tried to arrange to check in one day early on the AirBnB website because our flight arrived at 7:30AM. No one responded to this request. 2) We arrived and there was only one set of keys. We asked for another set, which they did cut for us, but these keys didn't work. My mother in law had to take a cab across town with my 6 year old to reach me and retrieve the one working set of keys. 3) The front door lock broke and locked us in the apartment, so we couldn't open the front door. I had to climb out the window (ground floor apartment) and open the door from the outside with the one good set of keys in order to get back in the apartment. This was right before I left for a busy work day and I was concerned my daughter and mother in law would find themselves locked in the apartment, a real safety hazard. 4) I called the emergency number provided by Hostmakers and no one picked up, at 8:10AM. 5) I called the woman who checked me in and she tried to pass me to a colleague (I think she was asleep) until I lost my temper and yelled at her to fix the things that were broken. I was late for my first meeting sorting this. 6) They finally fixed the door and gave us a new key, but the power went out. Turns out that when you turn on the toaster the power blows! They had no fix for this but not to use the toaster. 7) It was my birthday while we were there and we wanted to use the oven to bake a cake. We asked Hostmakers how to turn on the oven and they had no idea and said we'd have to talk to the owner, who I have never been able to get a response from. 8) There was an exploded beer bottle in the freezer with shards of glass, that I asked be cleaned up but never was. 9) One of the showers was...