We stayed at Toby's apartment on 1st december 2015 for 3 nights. Toby kept in contact with us right up to our arrival on the day, advising us to call the housekeeper as we were boarding the taxi, so we could be met at the flat to receive the keys. Our train was late and the housekeeper was also running a bit late but had called us to let us know. She was very apologetic but really did not need to be as she had arranged that we pick up the keys from the doorman a few yards from the flat. So when we arrived we received the keys immediately, with the housekeeper calling us again to make sure we got them. Great service and no hitch at all. Toby also kept in contact to ask if we needed anything or had any questions so we asked if we could have an extra set of keys. These were popped through the letterbox first thing next morning which was great as my husband and I were going to separate events with our two daughters.
We absolutely loved the flat. We already knew exactly where it was located having stayed in Covent Garden many times in various hotels, and the location is fantastic.
The flat is exactly as described and as it looks in the pictures, very spacious and well equipped. The beds were very comfortable and Toby had been slightly concerned the "small double" bed in the second bedroom may have been too small for our teenage daughters (18 & 14) but it was perfectly suitable and was not an issue at all. The bathroom was fab, girls loved it !
We ate out so did not need to use the kitchen for anything other than sandwiches, fruit etc, which we bought from Marks & Spencers just around the corner, though cooking would not have been a problem in such a well equipped kitchen, great to have a fridge.
For such a central location, the flat is very peaceful and quiet, no exterior noise at all to disturb your sleep.
We loved staying there as it meant we could all be together in a sitting room rather than two rooms in a hotel and only able to be together in a hotel public lounge.
Providing wifi that always worked was a big plus, especially for teenagers.
We would definitely stay there again whenever we visit London, could not find fault with anything and that was great as it was our very first time using Airbnb.
Toby is a very attentive and helpful host.