We had an excellent stay at the Sonder and would go back. The building had a number of problems while we were there. One of the lifts (elevators) was out of service when we arrived, forcing us to carry our heavy bags upstairs. The internet went out building-wide for a day and half. The lighting system in the master closet failed and required two visits from an electrician. In each instance the staff was kind and attentive and very quick to respond to our texts. I wish fewer things had broken, especially the lift (elevator) which broke twice during our week-long stay, and the extended internet outage. All that said, it is a beautiful apartment that is very quiet and well located.