Louise's apartment was a very disappointing experience. Up to the day of arrival all seemed fine and legit, but she messaged me 2 hours before she was meant to meet us at the flat and said an uber would instead drop the keys off. (which is not a good idea anyway)This never happened - we waited 2 hours outside the flat which is not on a great street, it felt unnerving and we watched several kids on bikes do drug deals and cars slowing round the block in broad daylight, I know London well and this was not a nice street. Despite calling the host and messaging her over 15 times, there was absolutely zero response via phone / text / app. Completely ridiculous to allow someone to host a flat that isn't available or the host is too lazy to come to give us the keys. It isn't much to ask when you are paying for a service. I'd understand if there was an accident or problem that happened...but nothing at all. No explanation. Luckily my friend found us a hotel and saved the birthday weekend. AirBnB were good enough to refund us. Shame this happens as its the first time anything has gone wrong for AirBnB as I've been a frequent user - but now I'll think twice.