Exactly as advertised... Was met in person and as requested I was allowed to check in at 10.00 in the morning having arrived early into the London airport .. That alone makes this a great choice when I travel. Communication was 1st class and I met swiftly. A quick look about and left alone .. Just great. The place is clean, the bed is again as advertised up a ‘ladder’ of 8 rungs.. It’s a ladder 👍 ... Not for the faint hearted .. .. I left with a smile on my face .. Love my stay .. yep because I travel extensively and you take what comes .