May was a friendly and welcoming hostess. The location is great - it's a 5 min walk from Victoria Station. There is a large Sainsbury's (grocery store) a couple blocks sassy, and a friendly little pub just down the street. There is a Santander bike rental station just around the corner. The bed was very comfortable. The place is not as clean as a hotel but it's on par for what most people's houses are like when they're not expecting company. It is what you would expect for a house that is lived in (with a dog). I had no concerns about cleanliness and I only mention this so that you have realistic expectations. Communication with May was good - no issues. She offered us coffee and cereal in the morning which was a pleasant surprise. May was very accommodating and her little boy is cute. The dog was very friendly and calm. If I came back to London, I would definitely consider staying there again. You can't beat the value for such a great location.