This is definitely a 5-star place to stay when visiting London. Michael is very welcoming, responsive and helpful. Check-in and out was easy. It is very convenient to commute to most places in central London, and the area is safe and quiet. Westfield London mall, restaurants, cafes and underground station are 5 minutes away. We really had great time and given a chance to feel like being a local. I would love to stay here again the next time when I visit London.