Good communication with host before arrival and Anne was very helpful on arrival. Nice touches such as milk, biscuits in room. Just what's needed after a fairly long journey.The location is perfect for a city break in London. Walk to the west end in 15 minutes or 5 minutes to loads of buses and underground at Waterloo. London eye 10 minutes walk. Area was safe with plenty of restaurants. The apartment is just as it looks in the pictures. Would highly recommend.