Magdalena very kindly offered us a 10% discount to stay at her place which we really appreciated. The house is well located in a nice, quiet area of London. However, the property listing on Airbnb is not accurate, and had we been aware of the numerous issues with the property we would not have booked.
The kitchen is quite literally falling apart. Cupboards falling off hinges, pieces of laminate falling off the doors, all of which made it hazardous to be in.
The kitchen was filthy on our arrival, with glasses and bowls containing the remnants of a previous guest’s food. We needed to clean all the crockery and glasses before using them. There was also an insect infestation in the kitchen during our stay which, despite our best efforts, we could not resolve. This meant that if we left food unattended in the kitchen (even for just a few minutes during prep of a meal), they would swarm our food. I communicated the multiple issues with the kitchen to the host who offered no apology, support, or action in addressing this.
The listing advertises the sleeping arrangements as two double beds and a single bed when it fact it is one double bed, one daybed with a pull-out, and a toddler bed. Again, we raised this with the host who offered no apology, support, or action in addressing this.
The trampoline in the backyard is unsafe and my young child had an accident on the first use. No action was taken by the host to review the trampoline / fix this issue during our stay.
I raised all these issues with the host and all issues remained unaddressed during our stay.
I escalated these issues to Airbnb who offered us a refund of our remaining nights if we vacated the property but due to it being a bank holiday long weekend, no suitable alternative accommodation nearby was available. If anything had been available, we would have left ASAP.
In summary, I do not recommend booking with this host. This was, hands down, not only the worst Airbnb experience I have ever had but the worst experience of any form of vacation accommodation I have ever had.