The hostess met us and showed us the apartment. She was very nice. The apartment is in a fantastic location in the center of piccadilly circus. It was quote amazing--lots of places to eat, we even booked last minute tickets to an amazing musical and walk to the theatre.

As far as the apartment, the interior of it was very clean and just like the pictures showed. It's decorated nicely and has a "happy" and welcoming feeling to it.

The building itself, however, was not very nice, so going up the stairs and in the hallways etc, it's not what we expected at this price level. Also it's on the second floor, which in Europe means the third floor, so several flights of stairs up. The hostess was extremely nice and helped us carry the luggage, however.

They had snacks for the kids, milk and beverages and nespresso pods available for us upon arrival, and that was very nice. The kitchen is nicely stocked with all the basics.

The mattresses are very soft--something to note for people who might be sensitive to that.

The hostess is extremely responsive. We has a minor issue with a coffee maker that was not working and they came right away to replace it.

Overall it was a great stay, and the location can't be beat!