Unfortunately, apart from the lift not working for the duration our stay (there were 102 stairs) it was spoiled by the apartment key being taken from the key safe, thereby locking us out of the apartment.
We were only given one key for 7 people, so the logical thing to do was leave it in the safe in case our group did different activities. There were NO instructions saying not to use the safe.
While the problem was solved while we were at a musical in town, it meant we had to go without changing our clothes and getting another layer for the evening. It also caused distress to younger members of the group who were worried about having no access to their sanitary products.
Finally, the reaction of the host was rather offhand and inappropriate, at first asking why we had used the key safe, and later accusing us of making threats when we asked why the key had been taken and if they intended to compensate us. Please see below:
Hi Markitos, I am so sorry to hear. Why did you leave it in the box? We don’t ask this…
Have you got any way to enter the apartment?
Final message:
Dear Markitos
Firstly, I find it very upsetting to sense a tone of threat in your message. I think we have proven to be very hospitable.
You were never asked to place the key in the box so not sure why you did it. But to answer your question, we always remove all keys and reset all boxes so we dont get any uninvited issues.
I personally came to address and save the day leaving a newborn home. I really thought you'd have appreciated the speed of our action given how we aren't a hotel.
I understand the situation was stressful but you didn't even ring to get immediate assistance. It is very regretful that despite our efforts you remain unhappy. Also to address the main question, there is going to be no compensation. The rate you unlocked was discounted by more than 50%.
Very sorry,