Great central location, modern simple apartment. Prior to going to bed, we rang reception to ask how to work the air conditioning, with it being the height of summer, the apartment was boiling. The lady said the remote was in the bedroom and then proceeded to come and look for it. It couldn’t be found. This resulted in us opening the windows for the night and being woken up by the loud noises on the main road, all in all a really poor night’s sleep. Following morning, we mentioned this to reception, only to be told that if we had lost the remote control and we would be charged £50 for it. I explained we would rather have a good night’s sleep than steal a remote control and that we were a bit upset about being accused. Eventually we asked the lady to go and check the room and she came to tell us that she had found the remote control under the bed so we wouldn’t be charged. Poor customer service when you are made to feel like this with no apology over our poor night’s sleep.