Charlotte is a great host, primarily because of communication. There were a couple of issues with the stay (building work, cleaning, wifi, light switch broken) but all of these were fixed promptly or Charlotte communicated a way to make amends. The apartment is in a great location, with a Tesco, good pub, bike share, and fish and chip shop all within walking distance. The flat itself is really nice and well kept, a little small but that's London. I'd stay again.