I travelled with my family to London - the four of us spent 2 nights at Louise's apartment. Although we didn't have the chance to meet Louise, it was very easy to keep in touch with her, and she did her best to make our stay the most comfortable possible (arranging the keys, making sure we had breakfast available etc...). The flat is well located, very easily approachable with mass transportation, and it was also great that we could easily park our car on the street as well - it was an unexpected surprise in London. :-) Thanks for everything.