Alessandro was very responsive from the get-go. He would promptly respond to all my queries with specific answers and sometimes would provide me with other options as well. It was very thoughtful of him to welcome us with a bottle of wine, a travel pin adapter and a map of the London transport system. He came by the first day to make sure that everything was OK and introduced himself. The kitchen had the basic pots and pans necessary to fix a quick meal, if necessary. Overall, it was a pleasurable stay.