At first Cecile “upgraded” our flat two days before arrival as there were some problems with the first one. She sounded nice so we didn’t think much of it - except we went from two bathrooms to one bathroom and a shower in one of the bedrooms (clearly an upgrade…). The so called office is a bit shady but working and giving clear instructions. When we came to the flat it was dusty and not exactly clean but it was alright as we knew we didn’t pay that much. Through our stay we found more and more things not working but the last night a mouse came running down the stairs and behind the fridge. I have been writing with Cecile about this and she admits there has been mouse before - hopefully this won’t be a problem for groups staying here in the future.