Wayne met us at the flat about an hour after we arrived and answered our questions about the neighborhood and about the flat itself. There was a welcome binder with useful information and the cupboards were fully stocked with basic supplies like silverware, salt, pepper, sugar, oil, tea, coffee, paper goods and cleaning supplies. The neighborhood is FANTASTIC. We loved it. On the main street (half a block away) if you turn left, you head toward restaurants and the underground and tons of pubs. If you turn right, you head toward small shops, fruits stands and two tiny casinos. We felt totally safe walking around both during the day and the night. The streets were clean and free of trash and graffiti and there was a real neighborhood feel. During the week, the street is a main thoroughfare for kids coming and going to school (all in uniforms - so cute) and there was just a friendliness and sense of ease about the whole situation. The flat was very comfortable. There was plenty of space for the two of us to hang up all of our clothes and the living room area was very comfortable. The bonus room is less of a bonus room and more of the end of a hallway with a futon set up in an alcove. We used the futon because the bed in the bedroom didn't seem big enough for two grown people to share but we made due and spent very little time in the flat (we did the whole touristy thing almost every day). We literally walked for six minutes to the underground and never waited more than four minutes for a train to come and pick us up (the underground is SO INCREDIBLY EASY to understand). It's impossible to get lost. The only other warning we might offer is that the shower room reminded me of my experiences on cruise ships. There is no curtain or closing door on the actual shower and so water splashes all over the bathroom area. A person of size might have a hard time squeezing into the narrow stall. And there is no actual lock on the bathroom door (privacy? kids?) But there was a towel drying rack that warmed up and that was a cool feature. Other than that, it was the perfect flat and we really enjoyed our stay. I couldn't imagine anyone wanting to stay in a hotel in Piccadilly Circus. It was loud and bright and obnoxious (reminded us of Times Square in New York ) so coming home to this quaint neighborhood was just the ticket after a long day of sight seeing and walking about ten miles a day. Bring comfortable shoes and don't buy an umbrella. Wayne had two really great umbrellas waiting for us in the closet. And finally, because we stayed for a week, the flat was professionally cleaned about half way through our stay with towels and sheets refreshed. That was really great.