My mother and I stayed here for our first time in London. The location is great! It's close to all attractions and very close to the metro which was really easy to navigate once we got the hang of it. I booked the room upstairs and was bummed it was unavailable when we got there due to some issues. The room downstairs is spacious and towels were provided. The hosts were very kind to wait for our early checkin and make sure we had everything we needed. My only thing was the pillows provided were so flat so I would request next time for some better, softer pillows!