Sunny did not contact the homeowner about our arrival. So we weren't expected, which we felt through our whole stay. Don't get me wrong, the homeowner and her daughter was very nice, but that is it. No more communication, tips, where to buy groceries or anything. Description of the listing was wrong, no access to washing machine or any kind of breakfast. London is so wonderful, so our stay was not completely bad. But if you have the choice, choose somewhere else...