This is an absolutely wonderful flat. Here are a few things you should know in order to decide if this is the place for you (not downsides, just matters of preference). Lina's place is very London, and very tiny. For folks traveling from the US or with lots of people/bags, it is going to be a tight fit. You can hear the tube, so if you are a light or precarious sleeper, be aware. Those things weren't issues for us, but may be for others. The location isn't central per se, but you are steps away from a tube stop. We felt that it was the perfect distance from central London in order to be secluded but to have easy access. It's perfect for a romantic, low-key weekend or solo travel. The flat is on a gorgeous street that felt very safe at all hours. We weren't at home all that often so we didn't use the kitchen much apart from making tea or bringing back some cheese and crackers. Lina was very responsive to all our requests, but once we arrived we had no issues at all so I'm afraid I can't speak to her responsiveness during the stay. Check-in and check-out were a breeze. It may seem at first like there is a long list of rules but you'll find that they are simple and easy to follow. It was a tremendous stay and a perfect way to ease into London