This is a great place to stay. Rania is an awesome host, and great communicator. She really wants your stay to go well, and made herself very available to us when we had questions or concerns. She gave us excellent dining and shopping suggestions, for instance, and we had the best Indian meal any of us had ever eaten based on her suggestion, at Khan's of Kensington. The location is very good, very central, and easy to get to key places in London. Everything worked very smoothly, check in and check out, the place is well stocked and comfortable. We were four family members getting together from 3 countries and the space was a good size for us. Good wifi, the TV was easy to use (!!), great hot water, nice kitchen. Being a daylight basement apartment it definitely felt like we were snugged down into the earth - that was ok with us. The outside road IS busy, it quiets down at night, and the windows are soundproofed, which helps a lot. I highly recommend this place.