We did not meet Alessandro in person, however he provided detailed information when requested by email. He was warm and friendly. He provided great travel tips for traveling around London and responded promptly to e-mails and phone calls. The listing was as described. There was a 2 burner stove, refrigerator, sink, and oven/microwave, electric tea kettle, toaster, breakfast table, towels, toiletries, hair dryer, and small closet for clothes. The bed was comfortable and soft. There was a variety of cereal, drinks, snacks, salt/pepper, milk, jam for use. The flat was clean, modern, and private. The flat gets a bit warm at times due to being on the top floor; there is a window you can open and a rotating fan that makes it feel comfortable, but still a little warm at night. The flat is located on the top floor with only one other flat; both flats share a bathroom/shower and there is an extra wash closet so you can still use the bathroom if someone is showering. We never met/saw the guests in the flat next to us and never crossed paths for showering and bathroom use. A cleaning lady came while we were there to check on the bathrooms and tidy them. The location of the flat was ideal! We were in walking distance to Big Ben, The London Eye, Westminster Abbey, Buckingham Palace, Hyde Park, and Victoria Rail Station. The neighborhood, was clean, well lit, and well maintained.