Didn't met Alexssandro but the communication was smooth. He offered great help through the beginning till the end. The place itself is really nice - location is really good, and it has everything you need. The snacks and wine prepared for the guests were amazing. The only flaw is there's no lift, but Alexssandro kindly asked housekeepers to help with the suitcase so there's no issue. All in all this place is a good choice for a short stay in London.