My worst experience with AirBnB!
Sognando and his team were very responsive as I was inquiring about the place and during my check-in at 7pm.
However, when I inquired about the heat not working 45mins into my arrival, crickets only! It was 10 C/ 40 F outside. It’s a very old flat with no insulation and air coming in through the windows so it was very cold inside as well. My daughter played on her iPad with her coat and hat on and we slept in our hoodies. I didn’t hear from Sognando until 12pm the following day after I reached out to AirBnb at 9:30am. AirBnb said I had to allow him a chance to fix the problem or no possibility for any refund.
Sognando only offered a maintenance person between 4-6pm. This person was late and unprepared to fix problem, because he didn’t bring any tools to fix the problem. The maintenance person said it would take an hour to go get his tools and get back. After an hour we call the maintenance person who didn’t pick up. By 9pm, there was no maintenance man or heat so I booked another AirBnb for that night and the rest of my stay so I could get my family settled and I could go to our London office in the morning. Maintenance finally came back at 9:30pm when we were walking out.
My only free day to explore London was ruined sitting around waiting for responses from Sognando and AirBnb and a useless maintenance person.
Other comments
•	If the heat is working, the thermostat allows you to turn it on, but not to control the temperature.
•	There is nothing to do in the flat…no TV, books, or magazines.
•	Some of the dishes in the cabinet were dirty.
•	The flat is on the third floor, which is up four flights of stairs. There is an old-school lift, but it was kind of scary.
•	Good location. It would have been close to my London office.
•	Just an FYI...you have to meet an actual person to check in and there is an old-school key. Not a problem but we are not used to this.