Danny was very helpful! I was unable to fly due to medical emergency but my friend Shannon flew solo. she tried to check Ina few minutes before official check in time and was worried because the code didn't work, not realizing it was before 4pm. I messaged Danny and he was very helpful makingsure she could get in. She was able to leave her bag for a few hours after check out which was very helpful! she also said the bed was super comfortable! And it's right next to the Jack the Ripper museum which she enjoyed very much.