The staff were incredibly lovely, kind and helpful, v understanding. Next to Paddington station, a great location, the room was v clean. I was very happy checking in, the room was small but fine, then the evening arrived, I put my daughter to bed early evening and became aware of the noisiest building works outside our window. A huge building site next to Paddington station that had bright lights on which meant the room couldn’t darken. The incessant banging from the building works went on all night until 5am. I couldn’t sleep at all, it was so loud despite sticking pillars over my head/headphones on…finally at 5am we were able to change rooms into a peaceful room. .This room had no lights or telly that worked but we were v grateful to be in a peaceful room and accept a pitch black room over extreme all night building site banging noise. The next day the lights/telly worked and we were happy we had been moved. The staff on duty were v kind and understanding, the manager didn’t contact us or apologise abs was nowhere to be seen, I feel there should have been a reduction in the price or some compensation, it really spoilt our short break away.