Sam is good at communication and responds promptly. The size of the apartment is also good for a family. That is the extent of my positive comments, however. The apartment is lacking attention to detail in a big way. Scuff marks are all over the walls, there are paint stains on the dining chairs, the yellow chair in the common space has dirt stains all over it as well. There were hairs and dirt in the kitchen and bedroom. The shelves are slanted like they are falling off the wall, the coffee table is peeling apart, and the decor items are randomly placed with no thought to detail. The washing machine was a huge letdown. It was filthy and I had to clean it out before using it. Plus, it took several hours just to do one single load of laundry. The dryer does not dry your clothes at all. We had to squeeze out the water and then hang to dry. Overall, my family was quite disappointed with this place. When I reached out about my concerns, the apartment manager was responsive, however, he said he would get it cleaned the following day, but then never followed- through. He also told me that I should be "proud of the deal I was getting for the size place the apartment is." We travel a lot and I usually pride myself on selecting places to stay that are super clean and add to the joy of a trip. Sadly, that was not the case with this apartment.