I was really disappointed with my stay. The walls are not soundproof and as a result you can hear everything that’s going on your floor. There was no concierge on site and no out of office number I could call. I was unfortunate to have to handle alone noisy neighbors and ended up having to leave in the middle of the night as they wouldn’t stop playing their music at 3am even though I had asked them nicely. My stay would have been good if the neighbors had stuck to the rules set by London Collection.