Kai was incredibly helpful and made us feel very welcome. The welcome pack was unbelievably comprehensive and seemed to have answers to every imaginable question - we are ex-Londoners, so much of it we didn't need but for tourists or first-time visitors it would be especially helpful. The location was great, too, just 5 minutes walk from where we needed to be, just over 5 minutes from the London Overground, so access to town very easy. There was a permanent tenant in the flat, and she was very discrete but also very pleasant and welcoming. Everything would have been perfect, amazing even, if the beds hadn't been incredibly uncomfortable, to the point where it felt almost like a joke, like you'd be hard pushed to find anything more uncomfortable if you really tried.