My worse experience since using airbnb last summer. Even though it can be booked instantly without her prior approval, I would never recommend anyone staying in her house as she is not trustworthy and showed no respect to her guest. (all my previous reviews on other hosts were rather positive and it is the only negative one i have ever written since I do not want anyone falling into her trap again). She attempted to overcharge me for repairing her washer's door handle (£800) and requested me to do laundry for her after check-out. The whole issue: She was away during my whole stay so I could only reach her through texts. I was not informed that the washer has a safety lock after use so the door handle is half-broken by accident when i tried to open it after drying my clothes. I immediately informed her and I offered to pay for the repair cost of the door handle. At the end I figured out the door handle can be opened easily with a screw driver without causing any damage to the washer and i took my clothes out. I still offered to pay the repair cost but she said she could not find any plumber that know how to fix a door handle (seriously?) so she requested me to pay £800 -- £500 for a new washer AND £300 for her flight tickets (earlier cancellation of her family visit in Spain). This is a complete rip-off! It is unacceptable to require me to pay for her tickets while she, as a host, is supposed to take care of what happened in her house (and there is no urgency to do that while she has a great neighbor who looks after things for her while she is away). I denied and offered to find a technician to do an on-site check. Unfortunately I could not arrange a technician to fix it before I leave London (as a tourist, i was unfamiliar with everything here and thus spent much time doing researches to find a technician while she is extremely unhelpful at this and only asked me to make the arrangement). She even required me to do the laundry for her guests for THREE days after check-out! (as if I am her maid instead of a guest travelling in London!) while the washer is still actually usable! (the door can be opened with a card/screwdriver). How outrageous! Eventually I was exhausted at this whole thing and found it completely disappointed to meet such a host so I offered to pay for the cost of a new machine (£430) even though the cost of repairing a door handle is definitely much smaller (around £100 for technician cost and £15 for the parts). She did not offer to show me the receipt of buying a new washer so I am not sure if the money is actually spent on getting a new one. (AND the fuse in her house was once broken...