Communication was good and I was allowed to check in early. Hosts were friendly and welcoming. Unfortunately the cleanliness of the bedroom and bathroom was very poor. The desk was greasy and had hairs on it and the bedside table had a thick layer of dust on it. The bathroom sinks and shower left a lot to be desired. The rubbish bin had not even been emptied. Also the milk was off despite it being long life. Extra annoying as I had had to pay a cleaning surcharge which I have never had to pay before despite wherever I have stayed being immaculate.