We had a wonderful Airbnb experience (our first). Jason and Nicola were consistently responsive, transparent and easy to communicate with. The photographs and description of the cottage was spot on and our wonderful hosts included several provisions that made our stay very comfortable. Our arrival and departure were a bit off the scheduled times but Jason and Nicola were very accommodating and flexible. Our stay in the cottage was so much better than any hotel would have been and this is a wonderful place to stay with children...they have space, their own bathroom and the location was very close to the tube and key London attractions. We will recommend the cottage to friends and family visiting London and we would certainly stay there again.