Guy is an individual working here who stood out and demonstrated kindness towards me as an individual rather than just another name on a check in list for company running accommodation. The value was fair for London, though London rates are exceptionally high even for it being the city hub/ captial city it is. There are additional extras that guests can arrange prior to arrival but these can't be done using the airbnb platform, and additional information needs to be shared off airbnb for these extras. It's a place for different length trips with a variety of accommodation on offer for one night to longer stays of weeks. :)