You get what you pay for! Fairly basic and tired, but comfortable enough (but maybe bring your own pillows!!).
Kitchen had a proper sized fridge/freezer, hot plate, microwave, toaster, jug, washing machine.
The staff were lovely. Really great location in Shoreditch.
There are a few things which impacted my rating:
1. I was asked to pay a security deposit, despite having already paid in full (non refundable) on Air BnB. I disputed this and they backed down, but this is very cheeky. They should NOT be asking for a security deposit from Air BnB clients - Air BnB holds payment as a security deposit and provides guarantees to hosts and guests. There is no need for them to ask for a second security. I will be reporting this to Air BnB.
2. I had called the day before my stay and was told I could check-in at 11am. This clearly wasn't noted anywhere, by them as when I arrived at about 11:30am the next day, I was told my room wouldn't be ready until 3pm. To their credit, they managed to get a room cleaned within an hour for me, which was great - staff did make an extra effort to fix the situation and get me into a room quickly. In future, it'd be better if they made notes of early check-ins so that guests can be warned if early check in is not possible, and adjust their plans rather than be left sitting in reception unnecessarily.
3. The heat pump smelt strongly of mildew when turned on and spat black chunks of ? dust or ?mold onto the white bed spread directly below. Luckily there was a radiator for heating which I used instead. Heat pump needs a clean!