We booked the apartment based on the description and the positive ratings of Marcus' other properties. Unfortunately, we were disappointed with the state of the flat. The photos and the descriptions did not accurately reflect what we found. The pictures should be updated, as should the furniture and carpeting. The flat is functional and basic, and should be described as such. The shower on the 2nd floor was impossible to use unless you are a very short adult or a child. The sloped ceiling was really low and you can't stand up straight to take a shower. The flat also lacked some necessary amenities that would make the stay more comfortable. All and all, we felt there was little attention paid to ease of use and comfort.
During our stay, we encountered two major problems. The wifi was really slow and did not work properly which was a big issue for us as we were working remotely during downtime. We also didn't have hot water for the showers.
We did have a good experience with Marcus and when we did encounter the wifi and hot water issues, he was prompt to respond and easy to communicate with. Throughout the week, Marcus worked hard to try and solve our wifi and hot water issues. These weren't resolved but it wasn't for lack of trying.
We enjoyed the neighborhood quite a bit. We liked the local cafes and restaurants. It had an intimate and comfortable feel. It is quite a bit of distance to central tourist spots but we didn't mind taking the 45 - 1 hour bus ride to them. It gave us an opportunity to see different parts of London. The flat is easily accessible by public transportation and close to the east side of the city.