We met Jane on arrival and previously had great communication. We were attending an event in the Olympic park all weekend so the location was perfect with a short walk and/or tube to the venue and Jane even told us about a quicker walking route for day 2. The room was spotless and exactly what we needed after a long day. Breakfast and coffee in the morning were an added bonus and we will definitely look to stay again if we are in the Stratford area. Not a cat person myself but Jane's cats were very docile and friendly but remember to shut your bedroom door!