This was our first time using AirBnB and we enjoyed the home and staying in the wonderful town of Richmond. Bek was very responsive prior to our stay and allowed us to check-in early since our flight arrived at 9:30 am. Anna, the property manager, was quick to respond if we needed anything and gave us some helpful tips regarding grocery stores, restaurants, and a nice shortcut down Vineyard passage into town. The location is perfect and a short walk to bus/train stations, restaurants, Deer Park, and the River Thames and we felt very safe - even allowing our teenage son to walk back to the flat without us while we enjoyed a glass of wine sitting by the river. The beds were comfortable and there was always hot water with the instant system. We did not do any cooking in the home except for heating water for the coffee press and tea but the gas range and microwave worked fine. Since it was rainy a couple of days we were very thankful for the two purse sized umbrellas we found in a drawer! There aren't a ton of electrical outlets but Bek had a very long extension cord which we used in the bathroom for the hair dryer and in the living area for an additional lamp she had. We had a wonderful experience and would stay there again!