We booked the flat for 4 days in early July. Communication with Phillipa was excellent prior to our arrival. Unfortunately, we did not meet either Phillipa or any other person during our stay. Fortunately, we were able to get to the keys and successfully enter the apartment. The apartment itself was nice and comfortable. The location has its good and bad points. First the good - because of its location near a lot of nice shopping and restaurants (including a supermarket, Waitrose, nearby) our stay was comfortable. The number 11 bus which stops nearby takes you to within 15 minutes walking of most major sights. The bad thing about the location is it is right behind the Waitrose. ON our first morning we were woken up early by a lot of delivery truck noise. The dumpsters nearby are also a bit of an eyesore. But we kept the curtains drawn and were out most of the day so those things were soon forgotten. Overall we were pleased with our stay.