We visited London for a week in early July for a wedding. We chose to book this Air BnB because it had great reviews and looked lovely; however, this is where my positive feedback ends.
Unfortunately when we checked-in, we were checked-in to a completely different apartment at the back of the building. This alternative apartment was inferior to the advertised apartment in many ways. It certainly didn’t have a nice view overlooking a beautiful green space. Instead we had a view of a wall covered in graffiti and a vacant block. In addition to this, the apartment lacked basic items (e.g. dishwashing liquid, laundry powder, only two toilet paper rolls were provided, an almost empty bottle of hand wash, laundry basket, tea bags or any basic items that would have made our stay more comfortable). The bedroom and living space were not as modern as the advertised apartment and the bedroom was very cramped.
When we raised this issue with Anton, we were met with smart remarks and in no way was Anton willing to rectify the issue. Anton said that we were swapped into the inferior apartment to accommodate our early check-in on the day of our arrival (which we paid an expensive fee of $35 GBP for); however, we were never asked for our consent to change apartments nor is this listed anywhere on this AirBnB listing.
Due to this being a complete breach of Air BnB terms, Air BnB refunded us 50% of our accommodation fee. Once back in Australia, we continued to experience issues from Anton. He attempted to charge us 'additional fees' for nothing. Luckily AirBnB got involved and denied his claims.