Firstly, its a very beautiful and yet homely place. We felt comfortable at all times and Carol was very communicative and prompt in replying. The photos are a very accurate depiction of the actual apartment. What more/ else can I say except that in the last few years we have stayed at the Shangri-la, The Shard as well as the Mandarin Oriental and this is comparable and has an additional "warm" touch missing in such 5/6 star hotels.