The downstairs area was recently renovated so everything was very nice and neat. The lounge area had a variety of teas for us to enjoy throughout the day, plus Rose made sure to fill up our water jug every day. We loved the Bose sound system. Having a washer and dryer available was very convenient. Her and her family were very friendly - although it did seem like we were living with them as opposed to living in our own space. There are some rules which are important to be aware of, such as no hot food or shoes downstairs, lights and TV must be off when you leave, so be just be sure you're clear with Rose about her expectations. Unfortunately, the wi-fi was down for a day and we were depending on it for travel plans. Overall our stay was enjoyable, we love Balham and wouldn't mind staying with Rose again!