I have been left basically on the street. Booked the place. Asked for confirmation and when I got there the key box was empty.
Omar and his partner acted like it was normal to leave a person on the street at midnight without anywhere to go.
They say one thing for people over the phone and another on Airbnb messages.
After I didn’t stop calling they wanted to book me a “Hotel” which was some kind of hostal with 500 beds in a room probably.
I couldn’t trust people like this to arrange me accommodation so I looked for it myself on Airbnb. I had then to call them a lot of times more un till they finally agreed to book me the place.
They promised me to reimburse me the money I have spent on Uber. Which thanks to them reached almost 60£.
I can not be in just any place since I have mental health conditions. (Severe depression and anxiety) and it is really difficult for me sometimes commute from a place to other. I told them that. They were fully aware of it.
As a result of it I couldn’t sleep at all and I lost my meetings I scheduled on a Sunday because of a crisis of anxiety and I thought I would maybe stay one more
Night until I could recover.
Since they promised me to pay me back my costs with Uber that they caused and they had the control of the reservation of the second Airbnb flat I found myself I texted Omar and asked him to prolong my stay one night more.
Guess how much the extra night would cost? 59£!!!
He just did nothing.
Fortunately I’m feeling better now since I could sleep a couple of hours. During the day I’m leaving the flat now with the help of a dear friend who knows my situation and came over to help me.
These people have no respect.
Their excuse? They double booked the place.
It could happen? Yes. But guess what. It happened before a few weeks ago when I enquired about the flat. It was listed as available on Airbnb but in reality it was busy.
They don’t keep their calendar up to date and they just don’t care...
My Uber money? I’ll never see it again.
I’m studying going to court over this... really.
Do not book this place