Do Not Stay At This Property.
This has been the worst Airbnb experience I've ever had, so much so we had to move out half way through the booking. In short: i) not family friendly; ii) restrictive house rules (and more added verbally at check in); iii) harassed due to noise from normal use of house iv) old / decaying pots and v) clothes moths (details below if helpful)
i) advertised as a family friendly house, it is not. The host claims she raised her family in this property - which she may have done. However I expect it was configured differently or had more noise resistant tenants downstairs (if any). The house was not suitable for our young family at all (see next two points)
ii) Restrictive house rules, with additional ones on check-in (water all plants, front and back, no kids in upstairs bedroom bathroom, no additional guests - even for someone visiting for a short period had to be negotiated - without hosts prior consent). We adherred to these, alone it may have been tolerable, but this added to an already difficult situation (although I note we agreed to those listed beforehand).
iii) Downstairs tenants who harassed us due to noise when the house was being used normally (we have three young kids, so it is going to have more noise; but even simply pulling out a chair raised complaints, so no kids downstairs or upstairs meant we had two rooms only available to them or had to be out of the house). Host asked us to resolve directly however we did everything we could (removed toys; enforced walking; no shouting; took kids upstairs when crying; arranged additional childcare so they were out of the house; put felt pads on chairs). When the host did attempt to resolve the noise issue, it was made worse as messages to tenant were seen to be rude by the tenant (as they reacted by turning music up so loud the walls were shaking).
iv) Pots and pans to cook with are old and decaying making them unsafe to use (e.g. non-stick coating peeling and rusting)
v) Clothes moth problem in the house with multiple c.5-6 per day found despite hosts claim there were only ever a few around.
I suggest avoid booking this house and dealing with Hattie at all costs. While her arguments may appear to be reasonable (as I'm sure her response to this feedback will appear), however she has lacked empathy on multiple occasions and been unable to provide a safe and harassment free environment for us to stay in during the booking. Her argument was that the floor has govt. approved sound proofing (which it may, but it was not at all suitable, and she has wood on wood furniture and no carpet so it's naturally going to be loud) and ii) she believes she should not have to warn her tenants (which I suggest through courtesy she should have). For full disclosure this booking was for 4 weeks, we were unable to use the house fully for the first two, then had to move out for the last two to alternate accommodation as the noise from downstairs was so loud the walls were shaking. Host provided a 1 week refund, which is inadequate given the situation.
In addition, Airbnb were unwilling, due to their policies, to negotiate a suitable settlement / resolution as it was related to noise, even though it resulted in harrassment by downstairs tenant and host which led to an inability to use the house for half the booking... Buyer beware.