By mistake booked this place for a later date, but wanted for the same day. Instantly sent change of date request, messaged and tried calling host, but no response for 2 hours. Contacted AirBNB support & they couldn’t reach her either. After waiting for 3 hours, I had to book at some other place for the day and requested her to cancel my wrong booking for the later date via message as advised by airBNB support.
Host responded back after about 12 hours stating that she was on travel. Fair enough, I asked her to cancel my booking for the later date, as I don’t need it. She messaged me that she will do so, but didn’t do it as promised. Instead she kept my booking on knowing fully well that I didn’t need it. I’ve only realised this when I got check-in instructions on the date. AirBNB support tried to mediate, but she wouldn’t listen and took all my money. Requested refund, wouldn’t budge. Wouldn’t even do partial 50% refund. Totally unethical and unfair practice. Worst ever experience.