We did not find out that the host was not going to arrive until we had arrived at the accommodation and after an hour of phoning, messaging, and texting the host we realised she was not coming. We did fortunately get a full refund, but as we were visiting London for a wedding and had selected the accommodation in order to get ready for the event, this really was no consolation and we unfortunately had to incur lots of inconvenience arranging alternative accommodation, an alternative venue to get ready, and travel costs. If cancellation had been provided even a couple of hours before check-in it would have been much improved but being left on the street repeatedly calling and messaging to no avail, whilst also getting closer and closer to the time of the wedding was really very upsetting. Cintia did get in touch later in the day but by that time we were of course already at the wedding (which she knew as we had sent her the times) - all in all a very distressing experience. We must however acknowledge that she has subsequently apologised.