Alton was very, very friendly. He seemed to respond immediately to every request, no matter what time of day or night I messaged him. The room was exactly how I expected it to be. Alton was a gracious host, giving us a thorough tour of the accommodations and then telling us all about the neighborhood. Based on his recommendations, we spent more time in Greenwich than we would have and it lead to some of the best moments of our entire trip. Alton was great to work with and I'd definitely recommend him.