William and his property were one of the best we have ever experienced on Airbnb. He was very accommodating, friendly and helpful. He made us feel very welcome whilst giving us space to do our own thing. We didn’t see him apart from when we picked up the keys and gave them back but it was a lovely encounter both times. We were very late to check in as we were travelling and my battery died. Although not ideal for him, he stayed patient and helpful and lovely when we finally did arrive. He also said if we needed anything to feel free to text him. The room itself was very clean and perfect to use as a base in London. Large double bed, tv, good lighting and lots of space. It had a nice en suite and an even nicer closed balcony type thing attached to our room. The parking available was definitely a plus too. Would highly recommend. Thanks William!