My family and I stayed in London for 3 nights and had the pleasure to stay at Steven and Tatyana's place. The apartment is great and looks just as nice as on the pictures. We had everything we needed and the beds are really comfortable. The communication went very smoothly. They answered to our messages immediately and helped us when we had any questions or concerns. The neighbourhood is in a nice area very close to Canary warf. The subway and bus station/connections are close to the apartment. We had no trouble getting in and out of town. The only thing that bothered me a little bit was that a deposit was expected which was not communicated to me before booking and that came a little out of the blue. Not that I mind paying a deposit, but it would have been nice to know that upfront. A lot of paperwork had to be filled up front as well, which kind of felt like we were buying the apartment haha. Also, the key to the apartment was a digital key on your smartphone which I think was a really cool feature! Do make sure though your phone is always charged otherwise you can not get into the apartment. But everything went smooth and we had a great time! I would definitely recommend this place!