Our arrival started several weeks earlier when Stefan and dasha contacted us to make access arrangements and to provide a copy of their very helpful welcome pack which explained how things worked and where local amenities were. On arrival we were greeted by a little card, a few small treats and a selection of London tourist info, including 3 Oyster cards which we could use during our stay - very useful! The flat was warm, cosy and full of light, with a large bedroom and bathroom, and a perfectly sized bedroom 'nook' just off the main living area - great for the 13 yr old. The open plan living/kitchen area was well planned and worked well. It also had a small balcony which would be good in summer months. The location is great - just of Putney High Street and 100m from the overland which provides convenient access into Waterloo. While Upper Richmond Rd carries a fair amount of traffic, the flat is well insulated so we were never disturbed. A great spot and highly recommended.