I would not stay at Cindy’s property again. We encountered many issues during our stay, the first problem we came across was Security; the key to gain entry to the block of 7 flats, was also the key to provide access to our flat, meaning anybody could enter at any time at all, so we’re completely unsafe at all times?
Not only this but, the condition of the property looked in dire need of some care and attention, not only did the property have ANTS everywhere, it also was full of stains, damaged and chipped furniture, a broken bed, dirty cutlery, heater detached from the wall and a television that doesn’t work.
After our stay had ended and we left unhappy, we agreed upon ourselves that we would leave Cindy a three star review, not too low to damage her business but low enough so that she is aware improvements are needed; HOWEVER, Cindy requested an extra £100 from us for using ‘Additional Towels’, we were left Two towels between the two of us for a 3 day stay, we used an additional two from one of the drawers at the property, we were never told this wasn’t allowed and nothing was locked or alluding to that. She also accused us of damaging a table at the property, we did not use that table for anything, we didn’t sit at it, or eat on it because we were out and about in the City, but mainly because it seemed to be a hotspot for the ants! We are very unhappy as this was only our second time using AirBnB and our first time was such a great success. We would not stay here again.