Joann is a great host and was very flexible with our check-in and check-out times. This was much appreciated as we were a family of four (with two young children) in the middle of moving houses and we had lots of belongings with us. Also Joanna was always responsive and replaced some of the kitchen items during our stay for us. The towels, handwash and shower gel were brand-new. At check out, we witnessed the cleaner throwing away the used towels and the handwash so it is evident that guests can expect to get never-used towels and toiletries at check-in. This was a pleasant surprise. Joann went out of her way to make sure our stay was comfortable and accommodates our requests. The place itself is situated within a gated property and feels very safe. I would strongly recommend this place.