My wife and I enjoyed everything about our trip to London, and we owe a lot of our pleasant stay to the welcome guide written by Rosie! She let us know of several places to visit around Kew Gardens / Richmond and she gave us a lot of good advice for the area.
The home was easy to find (end of the street) and is pretty close to the Kew Gardens metro station (about a 15 minute walk, but we walk kinda slow!). The nearest currency exchange and grocery were also within walking distance, which was super nice!
The home itself was as expected from the pictures, maybe somewhat larger than we'd thought, and it was clean and tidy. The natural light from all of the windows made things very bright and pleasant. Heating units / radiators worked well. We loved every part of the place itself.
Rosie was also wonderful in giving updates and responding quickly to messages. The previous guests did not close the refrigerator completely so it formed an ice ball preventing the door from shutting, and so Rosie came out and defrosted the unit while we were away. She is very polite and fun to talk to over the phone, and she was also very quick to respond to messages through the Airbnb app.
10/10 would stay again. Thanks again, Rosie! :)