Neil wasn't there to meet us upon arriving but Sally was there to show us around. Both Sally and Anne was very responsive and helpful with all of our questions and need. Sally did a great job with helping us checking in early and storing our luggages after checking out. The apartment was very comfortable and clean, everything was well equipped. The walk to the tube station is about 10-12 mins. There are lots of cafe, restaurants and supermarkets around the area. I would definitely recommend this place to a friend.