Check-in and check-out were super flexible and easy. The flat was very clean, well-decorated, and exactly as depicted in photos. Rowena was responsive to my messages and provided excellent directions from Heathrow to the flat. The location is great; it is about a 2 minute walk from the tube and a 15 minute tube trip into the heart of the city, however it is a bit quieter than you might get staying somewhere right in the middle of the city, which I enjoyed. I would definitely stay here again! Thank you!