I don’t usually leave negative reviews for anything and I have never complained about an Airbnb rental before, but I was extremely disappointed in this rental and did not end up staying here because of the state of the apartment. The apartment was not clean when I arrived. In the main bedroom there was hair, a piece of plastic, and other debris on the bed (small pieces of something I couldn’t identify) and clumps of dust on the pillow on the bed and plastic/trash on the floor in the corner by the closet. I didn’t move the comforter or pull it down to inspect the sheets so I can’t comment on the status of them. The bathroom was not cleaned properly-there was debris along the edge of the tub, debris on the floor, the faucet/other metal fixtures were dirty and had not been cleaned, and there was what appeared to be a used/dirty towel hanging in the bathroom. The kitchen/living room area had multiple pieces of food on the floor and some food particles on the table, there was food dripped down the walls in two spots next to the table, there was some sort of debris/trash on the floor under the edge of the couch, the blanket on the couch and the couch itself were also not clean with clumps of dust, hair, and other debris on them, and the garbage can in the kitchen had something sticky and gross stuck to the top of it so that it couldn’t even be opened. I couldn’t get the light to turn on in the children’s bedroom so I cannot comment on the state of that room. Additionally there was a terrible smell emanating from the drain in the kitchen sink and multiple lights in the living room/kitchen area did not have working light bulbs. I did not open the refrigerator or cabinets so I can’t comment on the status of those. I left immediately after photographing the state of the apartment because I didn’t feel like there was anywhere clean to sleep-I didn’t want to sleep on the bed which had hair and debris on top of the comforter and dust on the pillows and I also didn’t feel like I could sleep on the couch because of the debris on that and on the blanket that was covering the couch. In terms of location within the building, the apartment is on the top floor of the building and the last part of the steps up to the front door are steep and curved. Any future renter should know that there is not a light in this part of the stairwell so you will need to have a flashlight to see at night as it is pitch black. That was not something the host told me about so I didn’t know until I arrived at night that I would need to hold a flashlight while also carrying a suitcase up the steps. The lights in the other parts of the stairwell only light up sections of the stairs, they are buttons you push, and they are timed so they turn off as you are walking up the steps. Also the stairwell as a whole within the building is not very clean-there was dust/debris and there were dead bugs along the floor and the windowsills. I know the host is not responsible for the state of the whole stairwell but it did not make a very good first impression. Further the stairwell immediately outside of her apartment was not clean-there was a bunch of dust and debris leading up to the front door which did not leave a good first impression. Prior to my arrival I told the host what time I was landing (around 8pm) and when I expected to arrive at the apartment (around 930/10pm depending on how long it took to get there from the airport). I reached out to her immediately upon arriving at the apartment, which was before 10pm, to tell her it didn’t seem very clean-since she charges a cleaning fee at first I thought whoever was supposed to clean the apartment hadn’t arrived and maybe she was not aware of that so my first message I basically told her it wasn’t clean and asked if whoever was supposed to clean the apartment had come. Then as I discovered more issues I sent her another message explaining about the other things I saw. It took the host more than 10 hours to respond to me the first time and her only response was one sentence asking me to ask me to send her photos. After I sent her photos it took her another two plus hours to write back to me. She only responded to the photos after I reached out again 2 hours and 45 minutes after I had sent the photos to tell her that due to her lack of response I had contacted Airbnb directly. Once I sent that message she did respond and stated she personally “cleaned” the apartment herself so she “knows it’s clean.” She did not offer a refund, and did not acknowledge the photos I sent which showed multiple issues. In fact she told me that in her opinion my photos “didn’t show much.” She also refused my request for a refund and told me to take it up with Airbnb. She charges a $70 cleaning fee so I assumed that meant the apartment was being professionally cleaned in between users. But that is apparently not true-despite charging the cleaning fee it appears she does not use a professional cleaner before renters arrive so that is also something future renters should be aware of. Thankfully when I sent the photos to Airbnb they agreed that the apartment was not clean, they cancelled the reservation, and issued a full refund. While this was not an ideal way to start my vacation, I am grateful that Airbnb was responsive and helped remedy the situation quickly.