Michela and her team were available when needed, and responsive to our messages.
Our apartment was well situated for us, clean, modern and had almost everything we required. It was right on the river, which was awesome, and very close to supermarkets, restaurants and the local pub.
We booked a 10 night stay, and the one drawback, was that we received no change of linen or clean towels in that time. I did feel that the length of our reservation, coupled with the fee, warranted at least that.
However, that aside, it was a lovely apartment and we enjoyed our stay.