Lucy was wonderful! As a single woman traveling by myself staying in a family home was preferred. Her children were well behaved and quite sweet, her daughter actually helped me figure out the locks. Her dog Sophia was also a constant comfort always their with a welcome home. Her unit is super close to the train station and about a 15 minute walk away from the famous Ladbroke Grove. The bed is super comfortable and unlike most of the rooms you get in London this one was quite spacious. Will def be back!