It isn’t easy to write this review. We had a great weekend. The host is attentive and allowed us to check in 15 mins early. The host communicates reasonably well, however when we asked if there was tea and coffee we were told that we should check the amenities on the webpage. After checking we were still non the wiser so asked again and we were told there would be tea and coffee. When we arrived there was only coffee. I wouldn’t say the kitchen is well equipped. No potato peeler or kitchen knives. The roof top terrace is great however and the flat was clean. Our group just felt slightly uncomfortable with how the flat is managed. It says in the house rules that ID must be sent over before those staying arrive and that £500 deposit will be taken before arrival and be held for up to 15 working days. However there is no policy to explain the reasons for why you might not get your deposit back. It has been 10 working days and I have not yet received my money back and that is a large amount to have removed from my account for this length of time. We weren’t delighted about sending photos of our driving licenses but we were allowed to block out our license numbers. I still don’t quite understand why this needed to be sent. Also, what isn’t clear is that the price of the flat is not done per night, it is done per person staying. So when we were asked 3 days before we arrived how many people were staying and we said 7 (which was 1 extra from our original 6) we were then charged another £116 for that extra person. I was unsure again why this was the case when it is a 7 bed flat and no extra requirement was needed to house this extra person. The experience of being in the flat was fine but we just felt a bit unsure in the lead up to the stay. The host has many other properties across London and I think this is why there is a different feel to the stay than when you are staying in someone’s home (as we have with other airbnbs). On an aside note, I really hope I get my deposit back. I wanted to wait until I did before I wrote the review but I have to write this 10 working days after my stay otherwise I lose the opportunity to write a review. I don’t think I’ll stay somewhere that requires a deposit for this length of time again. I had thought that Airbnb were there to provide that kind of protection but it appears not.