Etsh always responded to pings immediately, there was almost no waiting time.
We had reached London a lot earlier than the check in time and had requested if we can just keep our bags, I should definitely say that Etsh was really understanding and instead of just letting us keep our bags, he let us in for an early check in which was really a great gesture.
The apartment was very clean including the white goods in the kitchen.
I will definitely take the same place next time we are in London and I would highly recommend this place for my family and friends visiting London.