We arrived at the hotel early and was able to leave our bags free of charge before check in.
Check in was at 3pm
We thought the £250 security deposit on top of the £239 a night room was a bit excessive and inconvenient because you have to wait 5-8 days to receive a refund.
The receptionist was nice and pleasant and we were told we had a “bigger” room even though we didn’t believe that when we got into our room because our room wasn’t very big and was the same room we booked in the first place but she said it was on the top floor but the lift does not go up the 8th floor but luckily one of the men working there brung our bags up to the door but accidentally gave us the wrong bag the first time.
Then we entered our room and we were not as pleased as we thought we would be for the price and the fact it is a high end hotel. We noticed the floor hadn’t been cleaned because there were two random toe nails on the floor..
We also had problems with our key not working so we had to go up and down continuously during our 2 night stay asking them to reset our key so that was a head ache because the room being on the 8th floor.
We didn’t feel like this place was worth the money.. but in a good area so it is convenient in that way.