Very disappointing. The property is in a fabulous location and, if we hadn't experienced the following problems I would have rated it highly;
1. We had agreed a check in time of 3pm. At 11.30am on the day of our arrival I received a text message to say we could not check in until 6.30pm. We had dinner reservations at 7pm and need to shower and change. I rang the agents who were unapologetic and refused to compromise. After 3 messages they agreed we could check in at 5pm
2. When we arrived we discovered 11 full black bin bags of rubbish on the lower ground floor. This is on the same level as the bedroom our son was sleeping in. They had clearly been there a while as there were flies and liquid coming out of them. The smell was appalling. We rang and messaged the agents who simply said they would contact the host. We put the rancid bags outside the back door and nothing was done until the weekly refuse pick up 6 days later. The smell lingered in the property all week , despite us opening the windows as much as possible.
3. The particulars of the property state there is a key to access the private garden across the road. We messaged the agents 4 times asking where the key was. Again, every time they said they had contacted the host.
4. The sky box did not work for 4 days. The wires were mangled and my husband eventually fixed it.
The property is expensive and it was very disappointing to have to deal with the above. The agents were not proactive and were, at best, unhelpful. The area is lovely although it is worth noting that South Kensington tube station is closed until Spring 2022 (Gloucester Road is very convenient though).