The apartment is exactly as described, and very warm and welcoming. I never met Martin but he was very helpful, and when there was an issue with the heating system he was quick to sort it out and very sympathetic. It was very easy to keep in contact with him, and overall we had a pleasant stay. The apartment is in a good location, just 10 minutes walk from East Putney tube station, and the view in the morning over the Thames with the sun coming up was beautiful.