Isabella was a complete delight to contact: always friendly and helpful. The sitting room and decking area were also lovely. The reason I can't give a better rating is that it was impossible for us to get a decent night's sleep. This was mainly because one of the two large windows in the bedroom had no blinds or curtains (just empty curtain rings and holes where the blinds used to be), so the street lights and then dawn flooded the room with light until we sought out and pinned up a blanket. It was also, partly, because every creak and footfall from the flat above were penetratingly loud in the bedroom so woke us up from 5:00am.
We were also pretty disappointed to have stained (although clean) towels and that there were quite so many of the host's belongings in the bedroom - meaning there was no storage other than the jumble of hangers on some free-standing rails (which made the bedroom itself not very inviting). The rest of the flat - although, again, spotlessly clean - was relatively shabby: there were gaps in the wall boards and unfinished paintwork, for example.
I really do feel quite bad for reviewing such a lovely person with a low score, but there was no getting away from how disappointed we were when we first looked around, and how little rest we could get.