Milanka greeted us in her lovely flat and made us feel very welcomed upon arrival. She was gracious and flexible as we we exited LHR later than intended, The style and decor of her place is, as is shown in her photos, very eclectic and creative while warm and homey all at the same time. It really did feel like a Bed and Breakfast experience. She had stocked the refrigerator with some of the basics for us, even granting a request from my two boys for Corner Crunch, which we do not have in California, thrilling them from the first few moments. When I had trouble operating the washer, she was very prompt in responding to me and helped me to work it properly. We truly felt like Londoners coming and going from a very cool flat in a very buzzy neighborhood!