Ainara was very helpful and accommodating as soon as I got in touch, when I arrived late she was gracious enough to wait up for me, give me tea and have a chat! Also gave me great directions and info on apps that were very useful for my stay :D . The flat was clean and cosy, in a charming period apartment building, located on a quiet lane just a couple of minutes walk from Kensington high street and all amenities. The bed was awesomely comfortable!!! I really enjoyed my stay, would recommend it as a fantastic base to explore a beautiful part of London!