It was a bit of a nightmare unfortunately. The company hosting was a professional group called Houst.
- The check in time was changed at noon on the day from 3pm to 7pm, then 7.45pm. When we finally arrived at 8pm the place still hadn’t been cleaned. So we weren’t able to check in until 11pm (after travelling all morning and wandering all afternoon just waiting for info or to check in).
- The communication on the day was poor - slow/no response for hours (they were ‘busy’, despite Houst being a company and not an individual or private host), vague and changing stories about when we could check in and why it was late (delayed cleaner, electrician, linen delayed).
- required multiple calls from us to get answers and information
They did refund our first night (which is apparently far more generous than Airbnb policy) and once we were in the place was good. But the whole check in experience soured the stay and pretty much ruined my sisters last night of holidays.
I’ve never given a review like this on any of the many Airbnb places I’ve stayed, but this was a poor experience.