This has prob been the worst stay I’ve had. The host was very responsive, but once I said I wanted to leave, the tone seemed to change. About an hour after check in, I contacted the host to inform them the wifi was not working. They assured me they would resolve the issue. Two days later still nothing. Instead i was told to purchase BT wifi, and told i would be refunded, which i wasn’t. My flat was all the way to the end of the building, making wifi and service very hard to have. I communicated to the host several times it wasn’t working and needed to check out. I felt the response then wasn’t as great, stating I wasn’t guaranteed a refund and wanting to leave after a one night stay instead of 4 wasn’t getting approved when I submitted on the app. I had to spend time out of my holiday contacting the host and Airbnb support to finally be able to check out.