1. Keys - only given 1 set, told the owners there would be 2 people. On arrival told another set would incur a charge. Advised to leave the keys in the key safe when we went out. Upon our return on 3/1 in the evening we found the keys had been taken from the keysafe. The "call anytime" help number is not the owners, it is an office where no one appeared to know about our reservation and instead of offering assistance asked us to take a photo of the empty key safe! we were then told the issue would be "escalated to the relevant team". No details of what to do in the meantime. No return phone call, just a message through the air bnb app that another guest had taken the keys and they would be returned. We had to sit and wait in the freezing cold and dark.
2. The blinds in one bedroom are broken and hanging off. The living room curtains are broken and could not be closed. You can see straight into the room from the street
4. The shower in the cubicle was broken and being held by a wrench