Personally, I love this flat! When I met Lara, it was as if meeting a friend. She is polite, very understanding and easy to talk to. I was able to explain to her our needs and preferences during our stay without any hesitation. As we were a large group, Lara showed great concern for our comfort and gave her best to ensure we had a pleasant stay and holiday. She made sure we got settled in nicely and briefed us simply about the flat. As the flat is clean and in good condition overall, with most things easy to manage by ourselves, we rarely needed to call on her for anything, thus had our privacy the whole time. Just what we were looking for! We had a lovely time and really felt like home, away from home. I would most certainly stay here again!