I've been the airbnb world over 7 years.
And It was THE WORST experience ever and Sharon is the worst host.
If you expect a home-like airbnb flat, please don't choose this place. This place is run by an agency. They will charge you for everything.
First of all, She charged for a kids bed 30£, but what we found was just some shitty sponge blocks.
Let's say, That was fine.
The worst part is following.
As you see, the official check-in is 3pm and I checked in at 3pm. However she charged 50£ as the late check- in fee. Because, Her secretary Alex notified unilaterally that I had to check in 12pm by an email the day before. I tried but I couldn't. (Heathrow express was suspended that day, the traffic was chaos)
On my way, Sharon called me and she literally started screaming like crazy without a break (how insane) . she didn't listen to me at all. Even She threatened to cancel this reservation. I was like “hey, please stop yelling at me and listen to me" but She was like "I'm going to cancel this reservation, you have to find another place to stay for tonight!!!!!!" (Definitely this person needs some anger management sessions)
Hey get real, it was 3pm, not 3am!
What could I do? I had no option. I just said sorry and keep saying sorry and sorry to make her calm down, because I had to keep this reservation anyway for my family.
The Worst, Period.