Clean, spacious and great location: right next to the Customs House DLR line and the Excel Center. There were some niggles. The TV didn't switch off properly and some channels were flickery. However, since we mainly watched Netflix this wasn't a big issue. The bin lid was broken and one of the rooms is windowless, rendering it very hot to stay in for some of our party. However, very large powerful fans are provided in each room which mitigates this somewhat. I stayed in the room next to the balcony and it was luxuriously spacious with a very nice en-suite bathroom. The host gave quick responses to any queries I had. In spite of nitpicks this was overall a very good place to stay.