0/10 and be aware of this company.
Arrived to the flat at 2pm and paid for early check in. Had to wait until 4pm for an agent to give me the keys. Upon the arrival of the agent, it was found that someone else had checked in to the property AS ME even though I provided my passport and contact details. Just bizarre and scary they could be so incompetent. I am worried about personal data breach how is it possible someone checked in as me?