Neel was recommended by Airbnb as our original stay was cancelled on our way to the airport. He had excellent response and before we had left the airport in Sweden we were able to book for that evening. Neel was so accommodating and went the extra mile with guidance from the airport to being really sound and generous about check-in times when we were delayed at the airport. We didn't see much of the other guest staying at the same time. Place is great as a base if you want to explore London or be out and about - no table in the kitchen but for us this was great as we were eating out but Neel was there to help and always went beyond what we would have expected.