Communication was great! The hosts are lovely and made me feel welcome straight away. The room has plenty of privacy and amenities (tv, tea, mini fridge). Check in and check out were very easy, and any questions I had during my stay were answered super quickly. I felt very comfortable and at home. The location was great for my purposes - a direct bus ride in to see a show in the West End, restaurants and coffee shops nearby. It's not directly on the tube/overground (15 minute walk) but a block from great bus lines that get you to the tube in minutes or in to town.