Nava made us welcome in a number of ways. Although we arrived early, the previous guests had departed early, and she arranged for her cleaning person to have the apartment ready so we could move in immediately. She was always available when we needed her, and lent us a cell phone so we could be in touch with her and make local calls. When we were having problems with our own lap top, she went out of her way to make sure we got the matter resolved. She also checked in with us periodically. The neighborhood was fine, very convenient to public transportation (both bus and underground), bustling, and with plenty of stores and restaurants in the immediate area. It was very nice being right across the street from Kensington Gardens/Hyde Park, which is a great place to take a walk in the morning. The apartment was as advertised, with comfortable beds, and a good shower with plenty of hot water. It was surprisingly quiet, as well.