Check-in @ the apartment was straight forward as said in the emails and messages sent before our stay.
When my family and I arrived late evening we found the apartment to be very poorly looked after and dirty. Upon putting one of our young children to bed in the main bedroom the duvet cover had a very strong smell of urine. So we had to use a blanket which we had in the car, the rest of our stay they spent in beside adults. There were cobwebs everywhere in the doorways, windows, bedroom walls. The bathroom is very poorly looked after. Limescale and mould inside and outside of the bathroom. (The bath mat was soaking wet when we arrived it smelt like damp and unwashed) There was a distinct difference between the clean hand towel and the wet bath mat. Upon walking in the front door you can smell a very strong smell of damp. The smell around the apartment is generally unpleasant. Carpets and rugs are also poorly looked after with dirty marks and burn marks. Pots in the cupboard were dirty when we went to use them. The walls, doors, handrails and woodwork are very dirty with black marks and spillage marks. You can see from photos on the listing the apartment was once a very lovely place to stay and the apartment has great potential but unfortunately due to extremely poor housekeeping this has let them down and the current photos on the listing are not a true reflection of what you actually walk into (I have photos of comparison). Customer service in regards to our concerns about the flat has also been a huge disappointment. We did not have unreasonable expectations, we just wanted somewhere clean to sleep for a few days stay with young children. We do hope this is rectified with a deep clean and a sprouce up before others come to stay in this apartment as this did not meet basic levels of cleanliness.