For a first timer at hostels, I wasn’t expecting much except that it would be accommodating. We arrived and checked in, we were pretty shocked to realise that our accommodation was at the 7th floor and there were no lifts. None was mentioned at the listing and during our correspondence, I had to chase them a couple times before they replied to my enquiries the second time around before our checked in date.
They have carpeted stairs but the carpets are falling off from the stairs which can cause a great health and safety hazard because people can slip and fall.
One of our bedsheets had a serious set of stains and it does not seem it was cleaned that well but at least the other bed seemed clean.
When checking out, we had to remind them that they needed to take the key from us or else they will not provide us the £5 deposit back. The member of staff admitted they forgot about it too. Thankfully, we remembered.
We requested for our deposit to be transferred back to our card and we were told that we will receive it in 2-3 working days. It’s been at least a week and we still have not received our deposit yet.
I was originally going to give a better rating for this because of only one particular staff (mister) who had been very nice to us throughout our whole stay. But due to the ongoing issue, I thought this rating reflects our overall experience.