We got went to fetch the key from the shop and no key was available , we had to ring up and speak to someone to find out the key hadn't been dropped off and we needed to use the spare key that we had to wait for.
The listing said that there was 2 beds and there is only one so my engineer had to sleep on the sofa all week.
I then had someone constantly calling me friday for the key which we couldn't drop off at 7am due to the shop not being open.
Not happy to be honest.