The apartment itself was great- comfortable clean and well equiped. It is very central and convenient in the middle of brixton and 20 minutes by tube from central london. The checkin experience - having to re-verify myself multiple times and provide a 500 pound deposit through an external company - was really over the top and in the end also somewhat distressing. I have not yet got back my deposit. I never got the hot water to work in the apartment and so was never able to have a bath in the apartment -- I had to go to a friend's house to bathe. I wrote asking for help to turn it on twice and twice got contradictory written instructions that did not work. The hot water should absolutely have been turned on prior to my arrival. Having to pull my heavy bags up the road to collect the keys at a shop 2 blocks away was also not ideal. Alot of emphasis was placed on protecting the interests of the owner/renter and the guest interface/experience was not easy or pleasant.