Louise and Conrad were very responsive to messages and Louise let us check in early to drop our bags which was extremely helpful. However, the flat is nowhere near as nice as what the pictures make it out to be. Its tired and there are a few bits broken including the microwave which was completely smashed at the front. The location of this flat is down a grotty street but it is close to the underground which was good. I expect it's not like this all the time but we found it to be very noisy at night. We were woken up several times with very loud music. I think it's expensive for what you get but then again it is London.