Overall this property is as described in the listing. I chose to stay here as it was close to Stratford and in a reasonable price range for London. Beds were comfortable albeit a bit on the soft side. Couldn’t work out how to use the heating and no instructions were provided. It comes on and off at different times of the day automatically. Checkin is easy. We had no need to contact the owners during our stay. There is a supermarket close by. I would recommend this if you are looking for somewhere reasonably priced. It is half an hour out of the main area of London and a little isolated but for the budget traveller it’s a good option. Don’t be too tall is you are going to be using the loft as head bumps happen :)