This accommodation was very unclean. The shower was full of pubic hairs from previous visitors, some were instantly visible in the drain and at the door while a clump of them were in the door when we opened it.
When we went upstairs to the beds the upper bed was not made which unfortunately meant I could see the stained matress again with previous visitors hairs on it and the bed sheet had some kind of stain which looked like blood and so clearly had not been cleaned.
The upstairs floor was also covered in hairs and crumbs and so had not been hoovered. On a couple of occasions I had dropped some sunscreen on the kitchen floor and when I wiped it up the tissue came up black each time. The decorative cushions and chairs were also stained and dirty.
I would also mention that the toilet would barely flush to the point where we only used the bathroom outside of the apartment. On the first day we actually tried to book a hotel elsewhere but none had rooms free.
I would also note that this apartment is down an alley way beside a very noisy restaurant which made it nearly impossible to sleep. The alleyway was full of trash which stank of fish.
I messaged Elise to raise my concerns and she gave me the following response and then did not reply again “many thanks for your feedback, I will look into the issue”. Completely unacceptable and with no regard for the horrific experience we had in this accommodation. It is not as advertised other than being very central in its location.