Eliza is a very responsive host. She was very helpful and kind. The apartment and area are as seen and described. Unfortunately, I fell on my first day of sightseeing and my arm was in a sling and I was in pain. Second floor in England is third floor in US. As the apartment does not have a lift the 3 floors of stairs was very difficult. So everything was colored by my fall and trying to negotiate the stairs. I just wish I had been able to really explore the area.