Hanna was great during our stay in London. She called a mini cab to pick us up at the airport at the last minute. Hanna and her daughter waited for us at the flat to get the keys and give us a brief tour of how everything worked in the apartment. We were late arriving too. She was quick to respond and stop by the flat when we needed help with a few things around the flat. The location is ideal if you want to be near Kensington and Holland park. We loved that we could get to 2 very nice playgrounds in a short walk, as we traveled with our young child. Its a short tube ride into the main tourist areas. Closest tube, Nottinghill Gate, is a very short walk. Whole Foods is also a very short walk away. The flat is very clean and just as advertised. We stayed for 8 days. The flat is also in a quiet neighborhood. Hanna also provided a few basic food and drink items until we had time to get to the grocery store. We tried the Stick and Bowl place that Hanna recommended to us and it was great. Churchhill Arms pub was just around the corner. We highly recommend Hanna's flat.