Poor and late communication to locate property and access.
Confusion over extra payment for second person.
Failure to meet, provide welcome and explain facilities.
For example we did not know if we could use the kitchen upstairs.
Dangerously low ceiling lamp bulb for tall person
Health & Safety issue, needs works to make safer asap
Main shower broken.
Hand shower holder broken.
Shower dripped and made banging noises, fixed on last day
Sliding door to bathroom nonoperational
Well worn mattress