Anna's place was nice and clean, as described. Pasha, her dog, was super quite as well. We stayed there for 2 nights. First night was great, however, the second night was a bit of a let down for us. It was very cold in London after snowy night the day before and we came back after a long day at work hoping to get a nice hot shower. But unfortunately, the hot water didn't work for some reason. I had to quickly take a shower in cold water or otherwise I wouldn't be able to sleep. My husband couldn't do that as it was too cold for him. So this pretty much ruined our experience at Anna's place. We came back quite late so not sure if she's still awake to help with our issue. We also didn't get wifi details which was said to be included in welcome email? I received no welcome email unless I missed it somehow.