Communication with Frankie was very easy - she contacted us very promptly and sent lots of useful information. She made arrangements for someone to meet us at her flat and hand over keys and other instructions. The flat itself was delightful - very clean and comfortable, well equipped and it had lots of character. It accommodated 3 of us comfortably - maybe would have been a bit of a squeeze for 4. We loved the neighbourhood. There are interesting markets in walking distance, pubs, bars and cafes and some great Vietnamese restaurants. The neighbourhood seemed very well established - a good mix of young people, families and older people and we found everyone very friendly. It also felt safe. It is also easily accessible by public transport - buses and the tube.