This accommodation truly reflects what is in the photos. If you ask me, it is quite overpriced, yet it may be justified by the location of the place (super close to Gloucester Road tube station and all the amenities one may need). I cannot comment on the communication with the staff, as I only saw them during the check-in and check-out. What I particularly didn’t like about the room is that the bedside lamps didn’t have lightbulbs in them (seriously?…). Overall, an alright place to stay for a night or two, but bear in mind to purchase washing up liquid and a sponge as these are not provided.