I know I maybe the unlucky one, and one of the few against many good reviews up here but I simply want to state what happened to me and for your own judgement. I have no personal grudge against landlord as I have no chance to meet them or to speak in person, all done via agent and they simply gave me “strict “ policy bs and no redemption whatsoever as I gave them enough time to respond but hey refuse to communicate, so here we go. Booked a week for this property based on 5 star host and many good reviews like everyone else and thinking I’m getting good deal. I kept in touch with landlord (few times but mostly their agent) about my travel plans, then on the big day checked in property on time and agent was there to greet us which was all ok. Then here comes issues, the house was smaller than filtered photos appeared to be which is fine, wasn’t expecting palace with this price anyway, but what I can’t stand is “post-truth” after checked in: arrived in midst of heatwaves so naturally windows need to all open because there’s no fan in the house albeit I requested before arrival; family bathroom had potential leakage, so refrained from using; shower cubicle adjacent was small and damp and unclean; broken chair and clothing drying rack in lounge; hazardous sofa that caused few scratches and cuts accidentally due to shape edges; shabby window curtain that only covers half of window in master bedroom therefore no privacy; and then washer was broken and conveniently forgot to mention before and after checked in; the worse, noisy neighbours had karaoke singing away session for the 4hours we stayed at premises and some kids shouted at each other over the back garden really scared the two girls, all we could think of at time was “nightmare neighbours” reality show scenario, especially we really relied on back door and windows all open to cool down. I know it maybe unfortunate event to have chosen wrong property at wrong time, therefore to protect our own children we made the executive decision to checked out right away before we had chance to explore. That’s just what was experienced and discovered within short 4 hours in the house, and I graciously leave time until next day to inform the situation, and wished there would be room for negotiation since we hardly stayed in the house and thought of some possible refund but there’s no communication, just “sorry we had strict cancellation policy” via agent........ I can understand furniture is personal taste and as seasoned Airbnb member I hold high respect to all properties as I expect people to do the same to mine. The whole point is not about personal taste, but when you charge people for rental, have a decency to fix everything before you let it out in stead of “post-truth”, why people want Airbnb one of main reason is somewhere safe...