Francis was an excellent host. He was very responsive at all times. There were some issues with the heat having been inadvertently switched off prior to our arrival via a master switch that we could not access. He ensured someone was at the apartment within the hour to attend to it. Same with an issue with the hot water heater.
Upon departure, we left a jacket behind but we’re unable to return to the apartment to retrieve it since we had to catch a flight. Francis offered to coordinate its return to us and engaged our numerous texts and messages to facilitate this. We are quite grateful for that extra effort that Francis was under no obligation to make.
Highest marks for Franciscas a host. The only drawback to the apartment was that it was advertised as 1.5 baths when it is, in fact, one bath. This was material to us and caused us to complain. Evidently, it was a misprint and a fair adjustment was made.
So, a few unexpected issues; however, Francis rectified them swiftly.