It’s a spacious and bright apartment with very good location. There’re many restaurants and supermarkets around and only 6-7 mins walk to train/underground station. We stayed 8 nights here.
However, there’re a few issues:
1) When I reserve this property, I chose partial payment for the free cancellation period but Airbnb charged me full payment immediately, which both underthedoormat and Airbnb said it’s not their issue. So take screenshots at every steps as evidence.
2) After I done the payment, I had to sign an agreement with under the doormat before checking in, which made me feel very uncomfortable. During check in, I tried to take as many pics as I can to keep them as evidence if there’s something missing or broken.
Unfortunately, the first morning I couldn’t find forks and tea spoons at the kitchen, I messaged them immediately and sent the picture to them. They replied and insisted their inspection team has checked all these before I checked in and sent me the pic with forks and spoons, they asked me to check again all the drawers and cupboards, and asked me to check the washing machine. I finally found those cutleries in the dishwasher. Then, they said those pictures were taken during routine inspection not before I checked in. So be aware of this.
3) the washing machine was not working, they said can’t fix it and need to contact the owner. So we can’t wash clothes during the 8 nights stay.
4) when I asked for 2 cleaning clothes/towels to clean and dry up the bathrooms, they asked me to pay £25 for a set of supplies including 2 toilet paper rolls, which I didn’t order it. They also said there’re only 2 toilets rolls for each bathroom per stay.
Hope these info helps everyone.