May was accommodating with our arrival and we were able to get into the room in a timely manner. The room was clean and decently sized and the bed was comfortable with the bathroom right next door. Unfortunately, the water boiler was broken and we were unable to use the shower for the entirety of our stay (2 nights with no hot water). This was definitely not ideal, but she was very apologetic and reimbursed us 50 pounds. She also has a young child who was very loud in the early mornings, so if you like to sleep just beware of noise! The location was good-walking distance to Westminster and Big Ben and Victoria Tube station.