I was in London for 5 days with my mom and we received a warm welcome from Lay and Soo! They were very in-depth with the check-in process, providing directions from the airport to their home with visuals on how to get their as well, which I found very helpful. The room we stayed in was very clean and well kept, with plenty of closet space. Lay and Soo were kind enough to answer any questions we had and provide tips on how to get around. Overall, we had a wonderful time there and would stay there again when back in London!