The room was clean and located in a good area that was easily accessible to important sites and tube stop.
We were frustrated that the listing didn’t mention the number of stairs, and the room didn’t look like the pictures (no art, lamp, etc). If we had known about the stairs (the apartment is on the 5th floor up 8 sets of stairs) we would have chosen elsewhere, and it’s disappointing to see the room doesn’t match the photos.
I expressed this concern to Louise via message and it was ignored. She continued messaging about checkout details.