The place was alright. Quite new furniture and someone came to clean it and I guess the price is also good for London. In our room, our window didn't close properly and there were constructions, so it was a bit cold and loud. But I didn't message Ben about it because we weren't staying there for long and I'm sure he would have done everything in his power to get it fixed.
The information we got from Ben was always spot on and the check-in was very easy.