The Host cancelled my reservation (fully paid for) at 09:45am on the day we were to check in. No phone call, just a message though their agent. In fact they had already shared the code for their lock-box and we were to check-in at 3pm the same day! Given that we were coming for a holiday to London from India, we were left without any accommodation.
We did get apologies from the Host’s Representative, and a suggestion for accommodation in a different part of London - not even matching what we were looking for and far from where we wanted to be.
In fact, it took constant chasing before they formally cancelled our reservation after 3pm.
As a consequence, we had to take an expensive accommodation for a night while arranging an alternate Airbnb arrangement. No offer for compensation from either the Host or Airbnb.
Pathetic host with no customer focus - be warned and be careful that you don’t end up in the same situation.
The only person who shone was a lady from Airbnb support who showed any real empathy.