Aside from a hiccup at the beginning of my booking with Veronica (Apartment I had initially booked became unavailable 10 days before my stay), everything was great. Veronica provided alternatives which helped a lot given the tight time frame. Veronica was also very responsive throughout my stay. She accommodated my request for having multiple keys and the check-in process was relatively easy. The apartment was equipped with towels as well as fresh linens. The place was really nice, but it's important to note that it was really small. It was really hard to get on the bed in one of the rooms (bed was too big for the room). The kitchen is also very small, don't plan on cooking if you're there. The location is very convenient, there's a grocery store just 5 mins away, and it was close to a tube station and multiple bus stops. Also, there are several Italian restaurants nearby so there are good dining options. I believe this place is perfect for 2-3 people (1 in each room - and 1 person on the sofa bed) who are going for a local/chill experience. If you are into shopping or want to go to a lot of tourist attractions, be prepared to take the tube/bus for 20-40 minutes to get there.