Abby was really helpful in agreeing to a last-minute change to the booking when my son found he could join me. A friendly welcome, and the offer of a cup of tea and a lift to the tube set the tone for a good stay. Very comfortable beds! The blackout blinds kept all outside light from the room, and we didn't find traffic noise a problem (and we live in the countryside, where it is completely black at night and we don't live on a road so are not used to passing traffic). Sorry not to meet Ajay but we were able to say hello to the boys in the morning over breakfast.