Upon check-in, there were a few surprises:
-The unit is fully upstairs, which is unclear in the listing
-The backyard is not an amenity of this property, being neither ready for guests nor accessible from the unit
-"Essentials" the the listing indicates were not present upon check-in (TP or soap in restrooms, enough towels for one per traveler, kitchen prep utensils and linens, working lightbulbs in the chandelier)
-The kitchen floor needed repair, having vinyl plank flooring laid over a hole under the radiator
Our hosts responded very quickly, and indicated that most of these issues were cleaning/contractor team troubles that they hadn't had before. Duwayne personally brought us the TP, soap, towels, and other cleaning materials, and walked around the property with us. He brought lightbulbs for the front room a couple days later.
Then the refrigerator/freezer stopped working. It had a short recovery when Duwayne stopped by to check it, and then stopped working for good for the last few days of our stay. We threw out the food we'd purchased and notified our hosts of the failure upon check-out.
This property is in a fun neighborhood, and its proximity to London is fantastic. The reno on the property feels like a good start. We are hopeful that it just wasn't quite ready for guests, and that our feedback has been helpful. We would stay with Duwayne and Siobhan again in the future - they were very responsive hosts.