I highly recommend this apartment at Nell Gwynn House. Communication was tiptop every step of the way. In addition to being in one of the best locations for a London trip, the apartment is very well appointed. We had everything we needed for our two week stay, and even more. The staff at the Nell Gwynn are all friendly and helpful, and the front desk is staffed around the clock, so if you have a late theater night, it just feels nice knowing that the lobby is well lit and staffed. The bed is very comfortable and all the linen crisp and sparkling clean. Since we were there at winter it was nice coming back to a warm bath when wanting to soak versus a nice shower. The apartment was always as warm as we wanted. The street is not too busy so street noise was never a problem, and it was very quiet when all the windows were closed. The kitchen is well equipped and we enjoyed having a washer/dryer for our longer stay. We could not have been happier with the location. Perfect really, for all central London locations. We almost always used the South Kensington tube station because it is a pleasant walk to the Nell Gwynn. The Sloane Square station is just a little bit closer, but a busier street walk. And it was really nice to have coffee shops, pharmacy, a grocery store, and other convenient shops and just across the street. We had a great time with The Nell Gwynn as our home base and can't recommend this location more highly.