We have had an inexcusable stay in the luxury room, with several major problems that made our stay totally unacceptable. All items were reported to Airbnb and agreed a refund based on the photographic evidence we supplied:
- the room is on the ground floor and the window would not lock - massive security issue
- Toilet seat was broken, even though there was a new one ready to be installed it simply wasn’t deemed necessary (no duty of care towards making the guest feel valued)
- The bed base was dirty with filthy marks all over, the mattress for an advertised luxury room was and in a terrible state
- Kitchen is filthy with sticky worktops, even though there was breakfast included the vile smell from the fridge made sure it was not touched
- There was a very strong smell of cannabis within our room and throughout the apartment, with our bed linen also smelling; it also appeared that a poor attempt had been made to cover up the smell with spray of fabric freshness fabreeze (needless to say this made the bedding smell even worse)
- The outside property entrance area was disgusting
- There was another resident in the adjoining room who thought it normal to play music till 4:30am a normal thing…
The property is in no way luxury and is marketed incorrectly - this is a misleading attempt to entice people into renting this substandard place.
In my view I would avoid this property, even though the location is very good for shopping,Canary Wharf and DLR station.