The apartment was clean however missing certain important items like mop, kitchen towels, oven gloves, bathroom mats. There was no extra toilet paper. However these problems were addressed on contact. The main problem for me was the road works outside and constant noise because one of the window seal was broken. Even though I got a 10% discount on that, my experience and sleep was completely ruined. Also, one of the sofa beds was very uneven and uncomfortable.