We found the location to be great. A short walk from the Lad Grove tube stop. We had asked for directions from Gatwick (since only Heathrow was on the website). We managed to figure it out for ourselves. It was nice to leave our luggage when the maid was cleaning and we found the place nice and clean later in the day. Things started to go downhill when we realized we had no heat or hot water. The boiler is very old and kept going out, even after someone had come to fix it. We knew there was a loft bed, but we didn’t realize the wall next to loft bed was low enough that you could trip and go over it. We also did not realize the stairs from the loft bed did not have railings and in the nighttime they were slippery and dangerous, not just for the elderly or young, but for everyone. We tried to follow the directions on the washer/dryer, but we only able to wash our clothes - over and over. Good thing there is a laundromat nearby. Not our best experience.