Disgusting!!!
Arrived to Pubic Hair in the tub, a toilet not cleaned, sheets and towels that smelled FOUL, floors not vacuumed properly, dust on every table, broken glass in a bedroom, and the unit was Freezing Cold because they didn't turn the heater on and there was no wood (and no way to get the wood since we arrived on Christmas Day and the next day was Boxing Day and everything was closed). It took an entire day for the place to get warm.
The towels and sheets smell revolting!!! The smell transfers to you skin and you smell all day.
The washing machine has a revolting oder inside that has permeated into the sheets and towels. Due the the smell transfer the pillows and comforters have the same gross smell on them. The dishwasher cabinetry is broken making opening and closing it difficult - it doesn't wash the dishes well. Just about every fork, dish and plate has something on it. And the pans are all scratched, and there are so many that you can't put them away without it being like puzzle in the drawer.
Paul, who is the go to person will respond to this email saying he did everything he could... let's break down what he offered... a housekeeper came on Boxing Day to rewash the sheets and towels in the same foul smelling washer that was in the apartment. There was another washing machine that was down 2 flights of stairs and a hallway that she said I could use. She left me with 3 loads of towels to dry. That meant bringing the wet laundry up into the apartment to dry in the dryer that takes about 2 hours to dry a load.
The smell is so deeply embedded in the linens that it has seeped into the physical pillows and comforters. Finally, after a few more days of dealing with the smell, Paul sent over some new towels and linens (at my request) that were placed on the counter in the kitchen UNWASHED!!! So in all honesty, we just used the unwashed towels and bedding because it was better than the original linens and towels we had been using the past 4 days. If you're wondering why we didn't move to another Airbnb or hotel it's because every day I thought the next day would bring the results we wanted.
I asked for 4 days of refund for the massive inconvenience we experienced and we received 1 day of refund. The worst part of all of this was that Paul made it sound like he would rectify everything immediately, but he didn't. So, I missed out on the 24-hour period you have to contact Airbnb for a refund and to move you to a new place... and I spent the next 4 days of my vacation dealing with him.
The 2 flights of stairs up to the apartment are extremely steep and there is no light on the bottom of the stairs inside the apartment, so it's tricky to navigate the last steps.
Even if they REPLACE the washer and replace all the bedding, the pillows and comforters are made of polyester foam, they are so uncomfortable to sleep with. And the whole place needs a massive clean, every other glass or plate you pull out is dirty. There is way too much 'personal stuff' shoved in every drawer.
And BEWARE of this: the closet in the 'mater' is actually inside the bathroom so if you don't close the closet sliding doors properly and pull the shower curtain tight, your clothes get wet...plus the wood is rotting on the bottom of the closet doors because it's actually in the shower space. It's the stupidest design.
The apartment looks funky and fun in the photos but it's just a dust-filled, foul smelling, cold and old place. Seriously, there is dust on all the knick-knacks, and there are 100's of them everywhere. The only thing going for it is the location but there are plenty or other rental options that are actually close to the tube. DO NOT STAY HERE.