Samantha was impressively helpful and responsive while working with her on the booking. The day before our arrival to London there was a problem with the heating in the Piccadilly apartment. Samantha offered an alternative apartment in Covent Garden and that worked very well. The place was extremely clean and tastefully designed. Samantha's team in London took very good care of us. While I did not get to see the apartment in Piccadilly, I would not hesitate to recommend Samantha as a host for any of her properties.