Ben, was extremely hospitable and helpful, from the moment he accepted our reservation for his home, to our day of departure. I was in contact via email/text messages prior to and during our arrival. I had informed Ben that my wife, and our twin 2yr olds would be accompanying us, and he ensured that we had everything that we needed so that our stay was as comfortable as possible. Ben offered to put up a Christmas tree and decorations, which we all loved, and it helped to make it feel like home for the Christmas holiday. The house had everything that you could want and more. Our kids loved the use of the toys that were available and the amenities. In addition, we appreciated Ben making a cot available in the upstairs bedroom, which allowed the twins to share a room. There's another room right next to the room our twins were in, (converted loft) which was perfect for us. There was also baby gates for the stairs, which was awesome, and useful for any families that maybe are considering staying here.

We did have a minor issue in getting the thermostat to work the way that we wanted to, and Ben was very quick to respond with information and advice on how to resolve the issue. We absolutely loved the heated kitchen floor (we were there for Christmas)

The house was extremely clean, with bed linens and toiletries made available for us during our stay. We were also offered the use of a cleaner during our stay, at no extra cost, which I thought was nice.

Ben was there to greet myself and my family and proceeded to give us a tour of the premises, and not only did he answer all of our questions, but he also provided an information booklet for his house. This covered of on things like Wifi, how to work the TV, Cable, Sound system, contact details etc. We also really appreciated the welcome treats that were made available upon our arrival.

The location of the house was perfect, and it's extremely easy to get around via public transportation, or car. There are grocery stores, restaurants, etc all within walking distance.

I can honestly say that we would have absolutely no hesitation whatsoever to stay at this house again, and this would be our first choice, should we be back in London again.