Arrived early in the morning to spend only two days in the city. One of those days was lost to dealing with this Airbnb host company (it’s a company. There is no Peter).
This host refused to give us early check in on the grounds that the apartment needed at least 5 hours of cleaning.
Once we entered the place, however, and despite the long wait and high cleaning fee:
All surfaces had thick layer of dust on them, including closet drawers, so you could not put your clothes in there without getting them soiled
There were no towels as promised in ad . Had to wait for an hour or two for the “courier” to bring towels
There was no soap as promised in ad
The sheets were smaller than the bed making it very uncomfortable to sleep. After we discovered that the house was not really clean, we felt grossed out by the uncovered parts of the mattress.
Although team members were extremely polite and nice and responded to our messages, yet they seem to be operating within a company that is dysfunctional and does not really heed the travelers’ needs. Don’t think any of the team members has actually been to the apartment.
When I complained about uncleanliness for instance, they sent me an email saying they use a third party company that does the cleaning “professionally”. And the other company that cleans towels and sheets. But that information did not help actually making the apartment clean.
The company had no problem making us wait “unnecessarily” for hours before check in, claiming it’s for cleaning, and then giving us a dirty apartment which was lacking all the things we were promised and based on which we booked it.
I would not wish this same experience on any other traveler.