The accommodation that I booked was not available on the morning of check-in. The host was extremely apologetic and explained the circumstances which was out of his control. I was given the option of a full refund or a comparable stay. I chose the comparable stay, which was a nice flat extremely similar to what I booked. The flat was immaculately clean and comfortable and in a beautiful area again close to what I booked. The check-in and check-out was seamless. The response time was immediate when I had a question or two. Would highly recommend the host and their accomodations.