The checkin was really smooth and Ben was precise and attentive and only too happy to help (and on-hand as he stayed in the top floor). The location is great, near to shops and the tube (Queensway and Bayswater just 5 min away, along with Hyde Park). The flat was quiet, warm and had everything available.
On the downside, the flat is getting dated and needs some upgrades in terms of decor/furnishings and maintenance.