We are a family of 5 with teenager to Adult children from Sydney (AUS) who recently stayed at Hoi's apartment . All of our emails were answered quickly . When we arrived Hoi was there to greet us & she went thru things & explained where places were that interested us. Nothing was a bother for her . The location was terrific & close to trains & buses . Regent park was 10 min walk & St Pancras was 30min . Apartment itself was great , we fit in comfortably & shower was Terrific . Place was clean & tidy &!Wifi was excellent. We highly recommend this apartment & would stay again . Thanks for everything Hoi .