We've stayed in the flat with my extended family (4 of us including kids and my parents) while between houses. Ramona has been a star trying to accommodate the fact we were travelling with a full fridge and freezer, trying to give us access early, then taking all our stuff in her flat as the previous tenants didn't respect their checkout time, and moving them into the flat's fridge and freezer (and giving water to the flowers!) for us. The flat was sparkling clean, great location (close to Kew Bridge station and Strand school), quiet, nice view, it was perfect! We hugely recommend it!