Kai was a great person to talk to and trustworthy. I used both the airport pickup and drop off services, which were very useful and good priced. The flat was very tidy and quiet enough for me to stay. The room was ideal for me as I had my own toilet and shower. Regarding the area, I am familiar with the local areas so I really enjoyed being there again. I would like to stay in the same room again for my next visit to London. Thank you!