Flat was nice. Beds comfy, everything pleasant, and things pretty quiet. The location is slightly away from the city center but a bus does stop right in front of the house that is 5-10 min to a major station. Picking up the keys wasn't bad but it did take a minute to find the right place, and from the street to the flat itself is a 5 min walk through gate, complex, up a lift, through a hall. Overall place is nice. Never met Donna but she checked everything was as it should be which is all I needed. I got the impression she was available if we needed help with something. I can recommend.