It was a nice and clean, well decorated room and provided what we needed for our short stay in London at a good price. However, it was really very small, barely space to move around and put our luggage. It was also difficult to sleep at night in our room as it was street facing and the traffic noise was very loud. Very tiny quantities are provided for shower gel/shampoo as well and when we asked for a refill, it wasn't followed through on.