Unfortunately as the quality of this accommodation was sub-standard in every aspect, we did not stay, but found alternative accommodation the same evening. The apartment was more appropriate as student or back packer accommodation, small, below standard uncomfortable furnishings, and dirty. The meet and greet representative was rude and unhelpful and could give a master class in how to chase customers away, we suggest he consider another career.
In Stephanie’s defense she acknowledged the problems, and accommodated suitable compensation. We would therefore even consider another of her apartments on a return London visit, due to her flexibility and understanding.