So firstly we arrived around 4pm and the check in instructions we were given were not accurate. The room key was not in the lock box as explained & the “emergency number” provided was never answered. We managed to find another number which we called and were told to walk down the road to another property to collect the key.. that’s fine.
Secondly.. the pillow cases stank & the drawer beside the bed smelt like gone off something. Very unpleasant.
Finally, prior to the stay we requested a late check out which was confirmed via messages. On the day of check out the cleaning staff were continuously knocking on the door from 10am which is way before the standard check out time let alone the late check out which we agreed. So inconvenient & Cleaning staff were super rude. We then received a call from the receptionist who was understanding and told us we could take our time and get ready to leave. Shortly after we received a message via the app threatening police to be called by then we had already left. Team is unorganised & no communication whatsoever.
This was one of the most horrid stays I’ve ever experienced and I really do not recommend staying here!