Ellen was very friendly and responsive. Her apartment is conveniently located 13 min walk from Kew Gardens station. Unfortunately I wasn’t aware there was demolition right outside the lounge room doors which was noisy quite early and during the day. The apartment had a smell which took a couple of days to get rid of. After booking I was informed there was no wifi and was given a discount until it could be installed a week later. Kitchen didn’t have all the equipment I would expect for cooking (grater, baking tray, spatula etc) but Ellen provided some of these after I mentioned it. No pantry items present so need to buy all of these eg oil, salt, cling wrap or foil. Blinds were stained and/or greasy. Bathroom cupboards had water damage and wouldn’t close. Supplies of dishwashing and washing powder and bin bags was sufficient for 2 days only. Bed mattress was soft and sheets and quilt covers quite dated but clean. Heating was good. Overpriced for what was provided.