I had to buy my own toilet paper - The flat was freezing, in the middle of winter, but I guess Luke saved a couple quid on electricity. Took 24hrs for the boiler to raise the temp 5* - read the cancellation policy I think it speaks volumes. Luke responds when he feels like it and clearly doesn’t care about your experience at all, for the price point I found this place to be a huge waste and I’d highly recommend you consider other options before booking. Lots of rules, no responsibility. The saving grace was the location near the Heath.