I needed a place to stay since my connecting flight was the next day and needed a place to sleep. Rav was very responsive and told me about the bus that goes from Heathrow right to the street where the Airbnb is. She also answered right away when I had technical difficulties connecting the WiFi and got it figured out. Sweet! The bus also goes in the opposite direction to the "Queen's Head" pub, where I had great Indian Food, with a pint of Guinness, lol.