Having arranged a check-in time of 4.15, there was noone to let us in; upon phoning the contact number we were told we had to go away for 20 minutes while the cleaners finished, thus making check-in 30 minutes late. There was no toilet roll but upon request some was delivered on our second night. The flat was quite dirty and old food had been left in the fridge. The windows were filthy. The washbasin had a kind of film on it that was peeling off. There was no mirror over the basin, just an old mirrored wall cabinet on the side wall. I could go on. Not cosy or welcoming. I have had far better experiences with AirB&B. However, the location is good.