Room was fine & the food in the restaurant was good but overall our stay was a long way short of 5 star!
Despite pre paying for breakfast the restaurant challenged us every morning claiming we hadn’t which was very frustrating with a queue behind! The service in the restaurant was very slow and I had to keep chasing staff around to take our order. Then we waited over 30mins for our cooked breakfast. Our room card stopped working after breakfast on the Sunday and we couldn’t get in as the slow service took us over our 11am checkout time. Went down to reception and were expected to wait for the people checking out before they’d update our card to let us back in our room! 🤔
The room was rather too warm at night & the ‘air con’ was very ineffective.
These things aren’t major issues in isolation but all together it did become rather tiresome.
For the money it wasn’t bad value, but they really need to sort the service out before making such bold claims as ‘five star’ because it’s not even close.