My partner and I were met by Dushitsa (Boris' wife) who was very kind and welcoming but also very understanding of our arrival time which was 8 pm on a Sunday and had made special arrangements for our check-in. The room was as promised and advertised; clean and comfortable, with extra towels in the cupboards. 2 minutes walk from Hammersmith tube station, supermarkets and restaurants so it was very convenient for both nights-in and out. Has everything you need to self sustain for a short trip - would definitely stay again!