The flat and host were even better than my expectations. We arrived early and Jen was more than accommodating to let us check in early and even had the extra air mattress ready for us. Our luggage was lost by British Airways (never to be delivered until midnight on our last evening in London). The washer and dryer in the flat provided us an ability to wash our only outfits each evening for wear the next day. We slept great each night and loved being able to eat breakfast in the kitchen each morning. I would highly recommend this flat for location, accommodations, responsiveness of host, cleanliness and having the comforts of home when you need it.