This was a great place for my wife and I stay during our visit to London. The room was very comfortable with enough space for us and our luggage. The flat was only a short walk to Waterloo station or any of the bridges that lead to the various locales around London. The shower water was very hot which was great for us. The flat is on the top floor which is a bit of a climb, but we did not have big suitcases so it wasn't a problem. We were gone for nearly all of our stay, but we did interact with Lucy and she was very friendly and helpful. She has a great map of London in the hallway that gives visitors a clear idea of what is nearby. Also, the wifi worked well. Overall, it was a great stay.