We were traveling with a 5 month old infant and booked 5 nights here through airbnb but then decided to cancel our trip to France due to the heat wave so we needed to stay a 3 additional nights. We found the best rate through booking.com so we bought the 3 nights there.
Upon going to the front desk we were told what we bought online was not the exact same room so we would have to move out of our room and into another. Fine — we understood this if all other rooms like ours were booked otherwise we would have appreciated the courtesy to let us stay in our room given that we had a little baby. The woman at the front desk checked online and found what we paid on booking.com matched the value of our current room so then her demeanor changed and she said she would see what she could do. She then proceeded to tell us that we were currently in an executive suite and we bought an executive studio on booking.com so the baby was not allowed in the executive studio due to safety reasons (insinuating we would have to upgrade our room to an executive suite)???? This made zero sense. Why couldn’t they just move the baby cot into the new executive studio. Very hard to believe there was any real logic or law there.
We then asked if they could just complimentary upgrade us since we had already spent 5 nights in the executive suite and the cost was the same. They said they were sold out. They finally agreed to let us have our baby in the executive studio - find we agreed and moved on.
The next day “miraculously” they told us we could just stay in our current room — the executive suite that was allegedly sold out.
Other than the mess at the front desk — every interaction was painful. This hotel was beautiful. The amenities in the room inc dishwasher, washer, dryer, stove were amazing. The space was huge and perfect for our family. Bed was super comfortable.
The sky view lounge on the rooftop was the most incredible view and food delicious - make sure you try it!
Location of hotel was also amazing being next to the train station.
Overall, this was an amazing place but the staff ruined some elements of an otherwise perfect stay. Cleaning staff on the other hand were excellent.