They cancelled my booking 2 hours before the check-in. I was travelling for business and found myself in a very complicated situation trying to arrange an accommodation in London the same day I was booking.
They had a problem (leak) at the apartment and not only they couldn't me host for the night but for the entire stay I booked (11 nights). I understand problems might occur but I found deeply disappointing the type of assistance that Airbnb offers in these type of scenarios.
I had 5 conversation with 7 operators and no other adeguate (for price and location) accommodation was offered to me. It's all about how much Airbnb cares about their guests - they couldn't find me an accommodation. The only thing done (at 8:30pm) was pay a little amount for the damage caused to me but nothing adeguate to full-fill the amount for a last minute stay in London during a busy time.