Phyllis made us feel welcome in every way possible. She provided us with a delicious breakfast every day, allowed us to drop our bags off early and graciously offered us tea on arrival, and showed us all around her stunning apartment. She was a warm and caring host and went waayy above and beyond to make sure we were comfortable - including doing some much needed laundry for us. It is quite clear that Phyllis is an exceptional person and we could have talked much more about the very interesting, important work she does both professionally and in her community. She is an excellent ambassador to her adopted country. We will definitely stay again when we come back to London. Do yourself a favor and stay here - the location is steps from Trafalgar (and I mean steps!) and you won't meet a more gracious, generous woman than Phyllis.