Tom is a really great host. He was very responsive from the moment I booked, by answering questions I had, and during my stay to ensure everything was ok. He also allowed me to check-in earlier which I really appreciated. The flat is in a very laid back neighbourhood with good shops and restaurants, and within a 10-minute walk to Tooting Bec station on the Northern line. You can get to Central London in about 30 minutes. The apartment building is quiet and in a residential complex, which I thought was nice and welcoming. The wifi was reliable and strong enough for those who need it for work. The reason I didn't provide a perfect score was that the flat lacked a few touches here and there to make it feel homey, as I was there for almost two weeks, but that's probably just personal taste. KeyNest is used for key collection and drop-off.