Very Disappointing
The flat is well located, 5 minutes from the Farringdon station, which is one station away from King’s Cross. The communication before we arrived was great, Tim gave us a lot of information on the restaurants and shops near the appartement, and we had no trouble getting into the flat.
However, when we arrived, it seemed like the bed hadn’t been made and the dishes were not or poorly washed. We realized that the flat wasn’t very clean : spots on the walls, on the sink and the bathtub, the mirror was dirty and wasn’t hanging (it was just on a box), there were also old energy bars opened under the bed.... Moreover, the bathtub was clogged, and the toilet seat was broken.
When we mentioned all of this to Tim and Ekatarina, they took a lot of time to respond and didn’t adress our concerns. When they answered, they gave weird explanations, for example they said that the apartment had in fact been cleaned, and that someone else had mistaken our airbnb for theirs, and ruffled the sheets, which, if true, remains an issue (are the sheets really clean then ?). They finally took action on our last night to fix the toilet seat and the bathtub, without asking us if any time would be suitable for us, although we had to leave the flat during the repair. It seemed like the repair was more for the next customer than for us.
In conclusion, the flat is correct, but it doesn’t leave up to its description as a « luxury » flat, we were disappointed both by its cleanliness, and by the attitude of Tim and Ekatarina, we didn’t feel cared for. It’s a shame because the flat has great potential.