The location and layout of the flat was good for our family of 4. The staff were extremely pleasant and helpful and overall we enjoyed our stay in London! The television had a few UK channels but no access to Netflix or other streaming channels which was not ideal for the kids. The kitchen provided the bare necessities but there weren’t any cleaning supplies other than dish soap and laundry soap so it was nice to have housekeeping every other day. It was really convenient to be so close to the tube station and grocery store. Our biggest complaint would have to be the washing machine - it was so loud that we could not operate it while we were in the flat and it literally took about 4 hours to do one load of laundry.