Michelle was a very sweet lady. This review is mostly about the experience of staying in her home. The main points are around noise. There were neighbors who would come out 1-3am and smoke and laugh and talk incredibly loudly in the backyard next door. All day and all night you could hear doors slamming, stomping, and yelling in the apartment to the right. I asked Michelle to address this and the first time I believe she did. The second time she was less responsive. The last day of my trip she made the glib suggestion that in the future I should pick an AirBNB without a garden, as if me asking her about noise over and over again before my booking wasn't enough of an avenue for her to address the CONSTANT noise. Moreover, garden or not, that kind of noise is inappropriate in every scenario at 3am.
Another issue was the fan. I was hot often and in LDN there are no AC'S most places and no screens in the window, so bugs just eat you up all day long in the summer. I purchased a fan to combat this. Her listing promotes that she has a fan, but apparently my fan was soooooo high powered that it cost her 3 pounds per day. She actually asked me to pay her an additional 100 pounds outside the app. I ended up paying 80 as I was away a lot, but this is incredibly problematic and against the rules of AirBNB.
She would also complain about the lights, which I almost never left on. She traveled once and sent me a very passive aggressive email about how she was afraid I was leaving lights on while she was away. Cut to every night her leaving the hallway light on while she is in the living room watching TV.
Lastly, there were consistent issues with the internet in the evenings. It happened 4 or 5 times where the service would cut out for an hour or so.
Most of the other stuff was cool. I hate to leave a bad review because Michelle was very sweet. But I felt very bothered by some of the passive aggression as well as the noise, internet, and extra fee.