Upon arrival staff neglected to ask for our names or verify our identity and took us to a room which was not what we had booked, she then seemed confused when I tried to explain we had booked online. We were then confronted by another member of staff who very rudely told us that this was not our room and told us to get out as we had only booked a room with two single beds (we had not, and she would not listen when I tried to show her my booking) she then called the owner to rectify the situation and only then did anyone ask who we were. After finally getting in the room we were shocked at how unsecure the latches on the door were and at how noisy the whole hotel seemed to be, the front door was also left open at all times and it felt like anyone could walk into the hotel unopposed. We ended up not sleeping at the hotel as were did not feel safe or comfortable, the host also has not answered any of my messages since we arrived. On a positive note the rooms seemed very clean and tidy as well as being very modern and well decorated, it's a shame we had such a bad experience.