This was our first international trip with our children and Tess made it a seamless trip. She answered all my questions and offered suggestions before we even left the States. She was there to meet us on our arrival and even allowed an early bag drop. The flat was lovely and perfect for our family. It was clean and had all the amenities we could possibly need. It was a short walk to the Underground, a grocery and even several pubs. We will recommend this flat to anyone traveling to London. Tess is an absolute treasure!