I thought Guilia was an excellent communicator from the get-go, very clear and concise, and she was even better in person. Very sincere and very friendly. The check in process was smooth (even though she had to work that day). The place itself had a lot of personality, very warm and cozy, you feel home the minute you walk in. The room is located right by the bathroom so you sort of have more privacy! In general this is a rare find in London. Outstanding hospitality from Giulia and her boyfriend. I would absolutely love to come back here next time I'm in town. Thank you for being such great hosts.