Olivier was very quick to respond to messages prior to our trip, and his partner met us on time on the day of the arrival. Conversations were consistently professional. The suite was a little tight for our family of 4 (2 parents, girls aged 14 and 9), but we knew that going in, and certainly for a couple it would work great. The location was outstanding - perhaps a 5 minute walk from the Tube, and if you enjoyed walking then you could visit many things quite easily. We were very happy with the suite!