Edwin and Elena met us at the apartment and were very helpful and pleasant. We felt we could contact them at any time if we had questions about the apartment , or about london. Edwin kindly helped us with luggage and the taxi when we left. The apartment is lovely, and accurately described. All mod cons and beautifully decorated and presented. Great books and guides to London. Absolutely fantastic location. Close to all main attractions (the British museum is just round the corner). There are several gorgeous local parks including Russell Square, the local coffee shops are great, and we made good use of excellent local eateries. There are useful local supply shops such as sainsbury within very easy walking distance. Both holburn and russell square tube stations are a couple of minutes walk away. All in all a fabulous place to stay - would love to stay there again some day.