Charles and Bella provided accurate information regarding the apartment via email and also provided an easy to read yet thorough written explanation for us in the welcome file. Everything was as listed and we didn't have any problems collecting and returning the key. The neighbourhood was fantastic, fabulous walk to Kensington Gardens and Hyde Park plus an abundance of great eating places in the area. Transport was easy to obtain with a bus station on the street and a 7min walk to the tube station.