Tom and Alizee were great! Tom was extremely flexible with my arrival time (I missed my first train and was an hour late!) and he was very flexible with check out as well, allowing my friend to leave her bags until late in the evening so it was very convenient for her. He was so welcoming and great - we really enjoyed our stay. The room was awesome as well. The bed was comfy and the room was clean. It was great having our own bathroom. We also really loved the neighbourhood! It had everything and was really easy to get into central London.