From the start after booking, via e-mail Johnny made us feel welcome and comfortable about staying in his flat. He was very accommodating on our arrival time and it went smoothly. Amir was our point of contact via phone after arriving and he was alos very friendly and helpful! The flat was in the perfect location! It was close to cafes, coffee, theater. We had never been to London before so I didn't completely know what to expect. It was fun and amazing. The flat was just as it was shown. The lighting was perfect, lots of natural light. I loved the art and decor. We had no problems at all.