I am very disappointed with Nox Hotel. I had to cancel my trip to London due to the national lockdown and the moment I found out, I contacted the Hotel immediately. However, they told me that I should contact Airbnb. After speaking with the Airbnb support team, they contacted the Hotel and the Nox Hotel refused to give me any refund.
I will not recommend this place and will not reserve a room in this hotel as clearly they do not care about their customers in this hard financial situation and their cancellation policy in extenuating circumstances such as national lockdown are not flexible.