Sarah was very communicative with me during our planning process - during my stay, she was also very helpful in answering my questions. We were greeted by Rusdy, who gave us a tour of the flat and went over expectations in terms of house rules. Everything was very clear and to the point from that standpoint. The location and flat were as described. I loved that we were so close to the tube - it made traveling to/from work as well as around town very easy. If there was one piece of feedback I would give, it would be perhaps to add another router in the home/have additional internet. We had some difficulty with the WiFi not working in certain areas of the flat when we were trying to do some work; however, Sarah and Rudsy tried their best to assist us and we ended up strategizing working in one room with the strongest WiFi. Should I come back to London, I would certainly stay in this flat again!