The staff were very helpful. Very informative and provided good advise on which tube stations were the best ones for my granddaughter to find all the things we went to London to see. The situation was very good and getting around the city was made much easier from the advice that was give.
I would stay there again next time I got to London. If there is one criticism it would be the breakfast bags provided. Ideal if you are a child. On the whole very kind and friendly staff.