It was very disappointing that we haven’t received the entrance code of the building upon arrival and the host didnt answer our messages. It never ever happened to me, I found it very unpolite and frustrating.
The hosts I have met before followed our flights and they were more than happy to help with local information. Here I missed the personal touch and the attention towards the guests, what is needed if 5 stars service is advertised.
The place was very clean, nice, elegant, everything represented high quality.. The flat was tastefully furbished, although a pullout sofa would have been welcomed. The wifi was very speedy, I could work, the transport was easy to Central London.
Thank you for having us.