Sabine refunded almost all our money, so we are grateful for her responsiveness. The apartment was not what we expected from the description and we left soon after checking in with her very nice friend Lisa. It is indeed in the wonderful, vibrant neighborhood of Shoreditch, which is really one of the best parts of London. The flat was a good bit smaller than we anticipated from the photos (but would be suitable for 2 people; we had a family for a 5 night stay. I see Sabine has now amended the listing as limited to 2 people). But we did not find it to be family-friendly (and, again, I see that it is no longer described as ‘child-friendly’). The balcony door did not shut properly and could not be locked; right now, there is a newspaper jammed in the door to keep it shut. That was the reason we needed to leave—child safety (the balcony was small and contained chairs that could be easily climbed; with no way to lock the door, we just couldn’t secure their safety). It also felt like the balcony itself isn't quite usable-- it's rather small and popular with the pigeons, despite the row of pigeon spikes placed out there. The building itself was in need of maintenance when we arrived, but there's not much Sabine can do in terms of that. Regardless, an honest review should note that the hallways contained trash and puddles in the stairwells. Again, not Sabine's fault, but not the usual expectation for AirBnB listings (I’m comparing to similar listings—price and photos-- in Berlin and Brooklyn). Again, we appreciate Sabine's calls-- although we did not have mobile service for Russian phone numbers set up, so had to pay extra to answer her calls as she tried to make things right. Unfortunately, we could not stay because of concern for our children's safety with the unsecured balcony. My work and all our social plans were in Shoreditch, so it was an extra pity as we couldn't find a last minute option nearby and had to stay further southwest in the city, and away from our plans. But we do appreciate the refund.