Jacob responded quickly when we knew how early our red eye flight was arriving. He got us in an hour earlier by contacting us as soon as the cleaning service had everything ready. My daughter is in her 20's and we both loved the neighborhood. We had groceries nearby ad made breakfast each day. Our bus stop and overground station were only minutes away. It was so easy to get around. Jacob sent us wonderful recommendations and we will have yonreturn to try them all. My daughter and I will remember this stay always. We had a magical trip. One note to international travelers. Be at Heathrow at LEAST 3 hours before boarding! It was a close one for us since it had snowed. ❄️ We thoroughly enjoyed our magical holiday in London at Jacob's place.