Although AirBnb location was a nice hotel in London, the host was not communicating, basically non-existent. 9 days prior to my reservation I reached out for a minor change - to adjust my dates shortening my stay by a day. After 5 days of no comms, I reached out again and nothing. I had to get AirBnB support and they were unresponsive to them as well. I requested the change through the booking and still got no response. I wanted to stay 3 nights instead of 4. Since I didn’t hear anything by the 3rd night I assumed I was just going to stay. Then I got a VM from Airbnb support saying the host finally accepted my change request - leaving me 24 hours to scurry and find a new booking since I thought I was staying there (no comms meant I’d be charged the night, right?) and losing out on my West End tickets (new booking was $$$ and at the airport last minute and I’d never make it in time to the last train leaving for airport.)
Why’d the hotel have a cleaning fee? Will book direct next time.