We stayed at Charlotte's place for 5 nights, although we had to book 6 as we needed an early check in. Charlotte was quick to respond to any messages and kept us informed e.g. when someone needed to come round to fix the bathroom door.
The building is fairly old but the place is clean and cosy with everything you need. The big dining table was a particularly nice touch.
Location is fantastic, close to a bunch of restaurants, cafes and supermarkets, and about a minute's walk to Norbiton station. This does mean that you can hear the sound of trains going past all day, although we did get used to it after a while. The designated parking space was really useful.
All in all, we had a lovely stay. Thank you!