The room is very small, definitely not enough space for 2 people. Paint from the wall is damaged all around the room. Looks very bad. The window did not close which is unacceptable at anybtime of the year but especially during winter as we staid in February. Heating also did not work in the room. We also had blood stains on the blanket!!!
Ben did not apologise for the window at all and as I have found out, that window had issues since 2019 and never got fixed properly. I asked Ben if he had another room for us, he said no. Then he asked if we still want to extend our stay at the same room. Like what the hell are you thinking? 7 months pregnant I'm not going to sleep in a cold room where window can not be closed. Insane. Next day he had new guest in the room, I'm sure he did notvtell the person about the faulty emwindows. Seems like he is giving the room to people in this condition a long time ago.
Since we needed to extend our stay with a few nights, and Ben said he had no alternative rooms, I have found another room myself on the other side of the road. Turned out it was also managed by Ben...we gave it a chance as it was promoted as "luxury". The place itself was better, bigger space but still barely enough for 2 and very far from luxury. It's a modern room but nothing more. I needed an extension again, asked Ben if I can extend without having to pay another cleaning fee. He said that is not possible since he is paying a professional cleaning team to give the room to a high standard. But since we are not leaving the room nobody will clean it until we check out, right? Why would I pay cleaning twice??? I found out from google that I can send an alteration request through airbnb which needs to be accepted by the host. Ben did not reply so I called him in the evening to tell him I'm waiting for a confirmation for an extended stay from the next morning. He did not pick the phone for hours, then he said he will accept it once he made sure nobody else booked it. Also he acted as if he had no idea which property I'm enquiring about because he has so many airbnbs....He intentionally waited until close to midnight to accept my alteration request. Clearly he was waiting if a new guest would book the room so he can charge cleaning fee again. His "professional cleaning team" was 1 lady coming to both places, always on the phone shouting, walking up and down as she was living there, disturbing our stay. She showed up many times a day for a few minutes being loud, even coming with a dog and letting it run up and down in the house...high level of standard and luxury stay....Ben has no idea about the properties he is managing and doesn't even seem to bother. Sending so many automated messages trying to make it seem like he is taking care of his guests but it's obviously not sent by him and he does not care about his guests. And after moving out of the first room we left the keys on the desk per check-out instructions. Later in the evening he called me claiming I must have taken the key of the room and the next guest can't check in. because the door of the room was locked. I had to explain to him that I could not have been the last person leaving that room as he most likely needed the room to be cleaned after us so call his professional cleaning team and ask them why the room is locked and the key missing...he sounded very dumb, I'm sorry....