Helen made herself around when we arrived and it helped us check in smoothly. The unit is in the 2nd floor (3rd for Amaricans). Elevator made it easy. The studio had 2 bed rooms, a full kitchen, a very spacious living room, and 1 full bathroom. The in-unit laundry was a super plus as we stayed in London for 4 nights. Helen offered a good selection of tea and coffee.
The location is around 3-5 mins walk from the Stratford High Street DLR and 10 mins walk from the Stratford underground station. The Stratford Shopping Center is right next to the underground station. Many grocery shops, casual dinning and fast food options are available even at late night.
The only problem we experienced was the internet being unavailable for about 2 days. It made the trip planning quite difficult (we were international travelers and had no international mobile plan.) We appreciated that Helen helped to confirm the internet issue and shared the fix schedule. The internet was still unavailable on the day we checked-out.
Overall it was a wonderful stay and we would book for future London trips.