Roger was terrific. Checking in was a bit stressful because roger hit heavy traffic and couldn't make it in time to meet us. When we contacted him, he went above and beyond and had his wonderful neighbor let us in the private gate. We were able to leave all our belongings with her while we went into the city to grab dinner. When we got back, Roger had just got home and welcomed us. Offered us food and beverage, gave us great tips and recommendations, and was really caring. Next time I visit London I will definitely be making reservations with Roger.