Richard was extremely welcoming and communicated quickly and efficiently throughout my last minute booking. I literally booked the same morning of my arrival and he did everything necessary to accommodate my one night stay including helping with one very heavy bag up the staircase! The room was clean and today as was the entire apartment. It was a short stay for me of less than 12 hours none the less a pleasant one and very much like te other reviews here, I was surprised and very very relieved to find tha I could almost SEE the DLR station from his apartment block! A very honest description of location and property. I would recommend to anyone on a budget who needs to be near EXCEL or LONDON CITY AIRPORT.