The flat was very comfortable and very much the feel of being guests in a well lived-in home. Even though the flat is below ground level the living room (lounge) was bright with large windows and 9 foot ceilings (exactly as portrayed in the photos). The small compact kitchen was quite functional with all the appliances we needed (save a coffee maker - we used the kettle). Nicole provided basic staples (milk, bread, instant coffee, etc) for our arrival which was much appreciated. The WIFI was fast and reliable and the TV offered a wide range of TV stations for the limited time we were in the flat. The flat is convenient to Kings Road and Fulham Road (plenty of shops, pubs and restaurants) and 10 - 15 minute walk to the Gloucester Road or South Kensington tube stations. Nicole offered a long list of restaurant recommendations which was appreciated even though we have visited London many times before. Although she provided a phone number, we communicated with Nicole through text and e-mail messages and she was always responsive and arrival and departure arrangements were very straightforward. Would certainly consider staying there again.