I've never met someone who tried so hard to make you feel at home. Things like the breakfast bar show a lot of effort. What I'd like to emphasize is that Piia lend us a charger which my travel companion forgot, she really tries her best to be helpful. Communication was fast, reliable and very friendly. The room is big enough, you got a lot of space to put your stuff and the most comfortable bed you could wish for. Also, you can adjust the heating in your room just as you like it. What's especially great in London is the nearby underground station with two lines.