Charlotte is a great host. She communicated regularly throughout the process, and answered all our questions. The check-in process was incredibly easy and well explained. (For anyone traveling with small kids from the U.S., as we were, it's worth noting the check-in time of 3pm, which is not flexible. We were able to make this work despite arriving at 7:30am after an overnight flight, but only because we had a friend's apartment to go to straight from the airport, for naps, breakfast, showers, etc. while we waited to check into the flat -- it would have been tough for us if we hadn't had this back up option on our arrival day.) The apartment was very clean and had everything we needed in the kitchen (though we did have to purchase trash bags and paper towels) and bathroom. The bedrooms are incredibly comfortable (especially the main bedroom); we used the pull out trundle bed in the second bedroom, which worked really well although is a tight squeeze in the room so not much else fits in that second bedroom when using it for two other people. But the bedrooms are dark and quiet and we all slept really well. The main part of the apartment is nicely appointed, but it is small. The location is wonderful -- very close walking distance to two Tube stations, grocery store around the corner, walking distance to Baker Street and Marylebone Street and Regent's Park. All in all, a wonderful stay and host!