Location was excellent. Felt very safe in complex as secure. The shower in the en suite needed cleaning as the glass doors and shower tray weren't clean (soap scum on both which didn't make me want to shower in there). Also fridge wasn't particularly clean, I cleaned bits of it where we put our food. It felt a little like the owners had just moved out and left everything as if they were coming back rather than them having guests in their home. Futon in 2nd room would not cater for our 2 sons. Both are 6ft. We were under the impression it was a full size futon. One son slept on the futon, which was very hard, and the other on the sofa, which was quite small and they both had music thumping til 3am from another apartment. That said, I had a lovely sleep in the bed, hubby missed having curtains as the light woke him up. The location was brilliant, on the doorstep of the station and it took about 40 mins to get into London. Monique was a brilliant communicator and very accommodating