Leo and Veneranda were very quick to respond to any queries we had before even arriving at the accommodation, including information on how to reach the accommodation and queries regarding check-in. Once we arrived we were given a tour of the accommodation and tips on how to navigate London along with local points of interest. Our hosts were always available throughout the stay for any further information we needed. As for the accommodation itself, it was very clean and comfortable, and came with all of the typical amenities you would expect and more. We would recommend this accommodation for anyone planning a stay in London.