Very disappointed with this experience. First the room we had booked was not available when we checked in, leaving us as a family of 4 in a tiny room with one double bed. Unacceptable. The person at reception was helpful and friendly and offered an extra room so we could split between 2 rooms on different floors but that was definitely not what we wanted.
Besides this error, we found the room very unpleasant. It was dirty, the floors were stained, the wardrobe was missing a door, it was stuffy and stank of cigarette smoke. The lighting was depressing. Basically, not somewhere we would happily spend time.
We preferred leaving which caused much disappointment for a long awaited city break coming from a long way.
Otherwise, the lobby and eating areas looked nice and well presented, the location is excellent but what a let down on the rest.