Very poor response rate and costumer service. Cost us over £80 each extra to book another hotel due to him not responding and having no plan for us to enter the apartment . As well as a charge for a luggage holding facility as we were sightseeing . What's worse is the excuse he used and the fact he still has not apologized nor has he offered a refund. Gave him a warning to avoid bad feedback but he still hasn't replied over a week later. Will take this up further with Airbnb. Do not recommend whatsoever !