The host is indeed very willing to solve any problem you have. The area you will stay, isn’t exactly what you want probably, preaty far from central london like 45 min uber drive or even 1 hour 45 if there is traffic. The appartament had some minor issuses like a light that didn’t work and broken toilet seat but the host did change them the same day we reported the problem. The kitchen is fully equipped to get you true your first day of staing, sugar,tea, cups, pots, toilet paper. There are a lot of stors in the arrea to buy anythink you need. I think 4 stars out of 5 it’s what I would give.