Location is fantastic, close to two main tube stations and we walkable to covent garden, London eye, Thames walk etc, if you like walking. Perfect for a family. Has a washing machine and dryer, which was really useful since were on a long trip. I called once to get batteries for the living room ac remote, as we could not turn it on. The batteries were put in the same day.
The ac in the master bedroom makes a really loud repetitive sound. It was hard to sleep through it. Also, there are 3 long flights of stairs to drag suitcases up, so might not be a good option for older patrons or those with any back issues etc… overall, I would stay here again.