The instructions as to house policy and wifi were very clear, and the notes about the neighborhood were very helpful. The flat was as described in the listing and the photos. A big plus was that it is quite quiet despite being in the midst of busy Covent Garden. The flat was, for us, absolutely wonderful. We needed to be in a central location and wanted a place that was not sterile. This flat fit the bill perfectly; it is a home, personal but not fussy, with stylish, comfortable furniture, a good kitchen, good shower, good closets, good beds, and good linens. I would absolutely love to return.