Shufen is a great host: she responds very fast and will message you to see if everything is going well and if you need anything. Her place is charming with beautiful bay windows and fire place (however we did not needed in July). This apartment is stocked with plenty of cleaning material, tea, coffee and all the other essentials. Wifi is super fast, and we were very happy about it! Bed was comfortable and it was nice to have a separate kitchen, which is equipped very well for longer stays and cooking. There is a large bathroom and a lot of storage space. The apartment is only a 5 minute walk from several bus stops in all directions: we used public transportation during our stay and it was super easy to get to Richmond, the Heathrow Airport and London. You can walk to Richmond and along the River Thames and visit Richmond Park. The location is close to everything, yet it's peaceful and safe. There are a lot of restaurants and gelato places in Richmond. We had to order taxi few times and some of them had trouble finding the street, but we had no problem on getting grocery delivery in the beginning of our stay. It was a pleasure to explore the area from our charming base and we would gladly stay again. Thank you Shufen!