Where should i start. Me , my wife and our children arrived in London around midnight after a 6 hour drive on a foreign country driving on the left side of the road. It took us one hour to find the actual building. Host did not respond out phone calls at all to try to help up finding the building faster. After we were finally able to find the building we had a hard time taking out the key from the lock box. After 1,5 hours of walking around we finally get into the place what had one common dirty bathroom and shower. There was 2 or 3 other rooms in the apartment. The place didn’t even look close to the pictures at all. There was hair on all 3 mattresses. This place is a rat hole. Don’t waist your money and time. They have like 10 rooms for rent on Airbnb and they dont care . They want just to make money and don’t care about customer experience. We left after 10 minutes in the apartment and had to look for a hotel at 2 am , drove all the way to the other side of London. Got to bed around 4 am and waisted a whole day in London because of this listing. They don’t even offer towels. They charge £2 for a towel and you need to ask in advance. It is ridiculous. On top of that Airbnb is on their side. This is ridiculous. Poor customer service