The host was extremely helpful and was quickly responsive to any questions or concerns. The host made sure we had a key even though we arrived late. Unfortunately our plane was delayed and did not get in until 2 am and had to stay in a hotel the first night. This was no fault to the host and he even provided a partial refund for our inconvenience. The location is superb and within walking distance you are at the borough street market and London bridge in about 5 to 10 minutes. The underground is literally right around the corner.