Zara was responsive and communicative from the start. Before our trip she was in touch-- sharing great tips, helpful recommendations, and making sure we felt at ease traveling from the states to London. We arrived earlier than expected, and found ourselves welcomed immediately. The flat was clean and just like the pictures. Located in an excellent part of London, beautiful, classy, and close to public transportation (buses, underground, taxis) it was so easy. Also great restaurants walking distance from the apartment. And the building has 24 hour friendly concierge so we felt completely safe and cared for. We had two adults and two adult children (18 & 21) and it was the perfect size for us. London is a wonderful city and this was a great home-base for our family. We couldn't have been happier! Thank you, Zara!