Gilly was a great and speedy communicator! She provided the essentials plus extra bonuses like bottled water, fruit, and breakfast supplies which was a nice touch. The place itself is small but we didn’t need anything more! We loved the privacy. For people looking for super touristy areas of London, this is definitely more on the residential side and is not directly connected by a tube station. However there are several bus stops just steps away from the front door that will drop you in the heart of the city. This place worked for us very well!