My family (2 adults, 3 kids) stopped in London as the last part of a Paris and Zurich holiday. Kerstin was friendly and easy to deal with, the house was exactly as shown in photos. Beds were all made up with clean bedding and towels (almost like a hotel :)). Kerstin showed us around the house explaining the odd thing here and there, the hand over was seamless. Prior to our arrival, by email, Kerstin gave us a list of things to do and see, we were only in London for 2 days so just stuck to The City which was a 20 minute train ride, with one change over at Wimbledon Station. After comparing the cost of hotels closer to the action, I am happy with our decision to stay at Kerstin's. Overall a great experience and a terrific end to a fun vacation.