Mark was courteous and helpful upon our arrival even though late in the evening, but that's where the compliments stop. The beds were horrible to sleep on and it appeared the bed linen had been used. There was no mobile phone service (blackspot) but wifi okay. The smell coming up in kitchen sink drain terrible, and the washing machine had a terrible odour. We had to run it without clothes to get rid of smell. Need to do something about water as well. Needs some sort of pre-treatment as the calcium in the water was so heavy it was terrible to wash dishes in - left stains everywhere. It's the worse I've seen in London. The place needs a good clean as well. The mop left for us made me shudder.
We did not have a pleasant experience staying there.