Unfortunately my stay at this property was perhaps my worst experience at an Airbnb accommodation. While the location was ideal everything else was not. Upon arrival, the door to this apartment was unlocked and after a long exhausting flight, we found the place filthy and reeking of smoke and sweat. It had not been cleaned from previous stay and there was nowhere to sit while we tried to sort this matter out. We ended up waiting a good 2 hours for a cleaner to come and clean the the property. Since we couldn’t go anywhere, we were forced to stand in different areas of the house to give way to cleaner, it was uncomfortable and very frustrating to move from room to room for her to make the beds and sterilize everything.
Not only was cleanliness an issue, the host gave us the wrong door code, which meant one of us had to stay at home at all times, otherwise we’d be locked out of the apartment and there was no way of entering again. This took two days to solve and inevitably ruined our first couple days in London.
During this time we contacted city relay multiple times and their blasé attitude forced me to contact Airbnb, freeze the money for them to take the matter more seriously. I spent over 2 hours on the phone with Airbnb, city relay and emails. They eventually sent someone to give us the right code and give us a small compensation.
Also, at one point the boiler stopped working and it took a day and a half to fix. We had no hot water, could not take a shower and the heating stopped working altogether.
The beds are extremely uncomfortable and the pillows have me neck aches. The blankets were fine.
I am very disappointed and would not recommend this place to anyone who is keen on having a stress free holiday.