Arune was very attentive and checked in often during my stay. The flat was in a great location for food, easy access to the tube and I felt safe going and coming at any hour. Her directions from Heathrow were very helpful and I appreciated the small touches that were applied, a welcome note, water and fruit in the room. The whole flat is an Air BnB with 2 other rooms and there is a maid that comes and cleans on a daily basis. She keeps to herself, but just mentioning it so guests understand there is someone in the flat every morning/afternoon.