Ken was a great host, communicating vey well to make sure we had what we needed to arrive and enter the apt. I booked this for my sister and her husband who were visiting the U.K. for the first time. They described their stay as: Wonderful, cute place. Made us feel like we had a home to come home to everyday while we were traveling. Very clean! Safe neighborhood! Excellent location to the plans we had! Easy access to public transportation. LOVE LOVE this place! Only suggestion would have been to provide better towels and would have been nice to have a wash cloth. But nothing we couldn't just purchase at the local store.