We made appointment (3:30pm check in) already before our arrival, and also be there on time, no body shows up, call the person who left massage which is we need text her when we on the Uber car to the apartment, when we are there, no body, and no solutions , because the house keeper hasn’t key !! My 2 years old baby and 65years old mother my partner and I waited in the rain from 3:30pm to 5pm, still nobody shows up, then we take car to a shopping mall nearby, till 7:30pm, other house keeper text me that he is in the apartment to wait us, and we were at dinner, can’t come back to the apartment immediately, then he text, that he can’t wait too long, cause he has lots to do.
Never ever had those bad experience with any air b&b owners or agents, really disappointed and sad!
The apartment is nice, clean and location are also not bad, very peaceful neighborhood and nearby Westfield shopping mall, but heating only works at kitchen area.
The apartment owner should definitely change the house keeper