Wonderful! Based on the reviews we expected a lot but what we experienced was even better than expected, The apartment is spacious and well laid out. it is clean! The food supplied was amazing all kinds of snack food and lots of staples including coffee. The home made cookies Natalia gave us when we arrived were a real treat. We were greeted warmly and Natalia took time to make sure we knew how everything works. the internet was fast and reliable. She has Netflix on her TV. The washer worked well and the dryer is a real drier not a two in one device. The bed is super comfortable The kitchen is well equipped although we didn't cook. The location is convenient. Lots of good restaurants and shops close by. Two underground stations are each just a few blocks away We have stayed in 5 or 6 other apartments in London and this was by far the best. When we return we'll make sure to reserve early as we'd like to stay in Natalia's place again