Anne was very helpful and prompt while answering any questions we had. There was a little bit of confusion about getting the keys but it didn't seem to reflect on Anne, more like the front desk may have been confused. The listing is actually bigger than it looks from the picture, which was nice and the apartment had everything we could possibly need. It was perfect for a couple and the area around it was actually nice and safe. It's really close to the Borough Station which was perfect for getting around. I would highly recommend this listing!