Our stay was a bit of a mix. The flat is located in a great location (truly is just 3 mins walking to the tube, close to restaurants, convenient stores, and restaurants). Communication was easy through the Airbnb app prior to and during the stay. Unfortunately my stay was during a heat wave in London, and the heat was terrible. While the hallways seemed fine in the building, the heat appeared to be trapped in the flat. Windows were left open and as a result there were a swarm of bugs that were in the living room upon arrival (though they did fly out eventually at night). A better pull down shade in the bedroom/living room would greatly help. You can add on air conditioning, but it is a significant enough increase that it would lower the overall value of staying there by a lot. A few things in the apartment seemed to need a refresh. The wardrobe in the smaller room is difficult to open and probably not needed for most guests.