Stayed with Alessandro this past weekend (July 25-26). Room was exactly as promised and spotless, fresh smelling sheets, and complimentary shampoo/towels to use/hairdryer. We didn't meet Alessandro but his maid let us in, little mix up as someone else had checked into our rooms but they took care of it and both rooms we saw were exactly the same in regards to cleanliness and décor. Alessandro was readily available and always answered our phone calls if we had any questions. Would highly recommend. Great location as well, especially if you are traveling by coach bus and tube.