We didn't ever meet Ruby in person, but she was very responsive over email. The flat is lovely, well-furnished with lots of interesting artwork and cards all over the place. A veritable feast for the eyes! We liked the neighborhood a lot...as another reviewer noted, it is not in central London, but we actually preferred that. It was very easy to get into central London from the nearby Deptford train station or by bus. (If you're staying more than a couple days, I recommend getting a weekly transport pass, but be sure to bring along a passport-size photo as you'll need it for the weekly pass.) Overall, I highly recommend staying in this flat, especially if you are a family and want to cook at home sometimes. The kitchen was fully equipped and there are many places nearby for groceries, including Asian and Afro-Caribbean markets.