Ella and her family are cool (and nice) people. Unlike some places which are essentially managed apartments, this is a real home and luckily for us - a pretty nice place to stay. We never felt crowded by 'other peoples stuff' and Ella and her family did a wonderful job preparing a space that was bright, clean, quiet and relaxing to be in after running around in London.. Big plus to be a guest in a home with good internet and TV and where everything worked properly :). Ella was a great communicator and available for any questions (didn't have any). Quiet street a couple of minutes from a vibrant high street, underground, overground rail and bus.. and a very good gastropub on the corner.