Abdul and Fatima were wonderful! Fatima was there to greet us when we arrived, as well as help with our luggage and show us the quirks of the flat. Abdul checked on us regularly to see if we needed anything. We know our way around London, but our hosts were willing to offer suggestions on what to do in the city and where and how to get around if we needed help. The flat is centralized to our interests. Walking distance to Borough Market (which we love), Shakespeare's Globe, and the Borough tube station (to get to further reaches of the city). There's a wonderful little traditional pub across the corner, too, that was fun to frequent. The flat itself was clean, and there were extra sheets and towels for all of us (a family of four). All of the appliances worked! We were even able to do our laundry. The washer is bigger than our hosts let on. No dryer, but the drying rack works perfectly for airing out overnight. There are also kitchen supplies (e.g. cups, plates, etc.) and small appliances should you wish to do light cooking or keep breakfast foods or snacks handy. It's not a spacious flat, but it is cozy and comfortable for a short stay in London. We would definitely book again here in the future.