Check-in was difficult because the info was sent to my phone, which was not receiving signals. The password for the internet was incorrect. The elevator was not working. The Bathroom had no place to hang towels, so those were dropped over the living room chairs. Space was so limited that suitcases could only be opened in the living room and my husband had to use the living room as a dressing room. Kula spoke nicely and said he was sorry for all the problems, and he came to help us get our suitcases down the stairs, however, the stay was very uncomfortable.