We had a very bad experience with Airbnb prior to contacting Hugh. We had to leave our previous airbnb because the quality was not at par with how it was listed on the website. Because the previous place was unsafe to access for my family (about 3 stories of steep narrow stairs) we had to leave it. Therefore we had to scramble to find a place. We contacted Hugh, and he was very helpful. Hugh helped us find 3 options last minute, was very helpful about giving us the pros and cons about each. Once we got there, the place was very clean and nice. He and his team even helped us set the configuration to fit our family. It was a really nice 2 bedroom townhome with a nice park in front. It is about 5min walk from one subway station and 12min from another. Hugh was great finding us a solution last minute.