This was my first time booking an actual hotel through Airbnb so I really wasn't sure what to expect. I had been to the outdoor café at the Wellington before so I knew what to expect in terms of location and access, but had no knowledge of the rooms. I booked a room for my parents who were visiting me in London and they enjoyed their stay immensely! The rooms were spotless and beautiful. The first day they couldn't figure out the thermostat but the front desk staff sorted them out straightaway. My only complaint would be that they seemed understaffed- there was usually only one person at the front desk juggling a line of customers and occasionally the bartender in the lobby also be waiting tables in the restaurant downstairs. However, they truly went above and beyond and the customer service was excellent so I would consider this a fault of upper management (or whoever manages hiring/retention/scheduling) and not the extremely dedicated staff themselves. Overall it was a fantastic week and I'd recommend the Wellington to anyone looking for a quiet oasis amid a very hustling & bustling city!