Arrived at the flat to find 2 drying racks full of clothes drying in the kitchen, the place looked like someone had just ducked down to the shops,and want expecting visitors, I understand using airbnb you are going to encounter lots of different scenarios but this was a bit much. No instructions left for anything so basically had to try and work things out for ourselves. There were no towels laid out and we had to go searching the flat for them.
Had booked and paid for 4 nights but only stayed the one as there was cat hair all through the apartment and on the blankets,my wife has an allergy to this and she had a very uncomfortable night and could not stay any longer.we contacted Owain and told him our situation and requested a partial refund but have not had any response at all.
I think if you have a pretty that lives in the accommodation you are renting to let prospective renters know so if they do have a problem they can avoid. I think it would have been courteous of Owain to at least acknowledge and reply to our request.