I was generally very disappointed the apartment.
I went to London with my kids for a 9 day vacation and the apartment was on the down side of our stay. I understand it’s a new listing and I should have be careful of the lack of reviews.
The staff were in general responsive and check in process was a breeze.
The apartment is 3 minutes walk from Westbourne park station which was a key to us. I didn’t like the area but that’s a personal preference.

The stairs to the apartment were very extremely narrow and dirty; they make a lot of noise which can be annoying to tenants. Getting luggage up and down can be an issue and it’s almost impossible that you can climb the stairs without making squeaky noise; one of the tenants spoke to me about this and unfortunately there was nothing that we can do about it.
The bedroom is extremely small, basically a bed; there is no wardrobe or even a space to place one piece of luggage. There are three hangers on a metal rod. I ended having the language in the living room which took the space. The bedroom window was broken and cannot be opened or closed properly. The bedside tables were loose and almost half broken.
The bathroom is old and pipes make a lot of noise; like a very loud noise after flushing. Shower head cannot be fixed.
Living room is good with a sofa that can turn into a bed. One of the windows couldn’t be open at all.
The open kitchenette is the best thing about the apartment. There is a washing machine / dryer, fridge, coffee machine, and utensils all in great condition.
They provided to towels, cushions and duvet covers in clean condition.
The apartment floor and bathroom were very dirty and stained.
I reported the window issues and apartment cleanliness and they offered to come and clean it for me, however I declined because I had personal items.