Communication and check in was fine :) The room was clean and bed was really comfy, the desk was handy to work from, we liked the big window for air too. We had a little trouble with the lock getting in but after a good few minutes were able to turn and wriggle until it unlocked. Its about a 10 min walk to Colliers Wood station which era you to London Bridge in 20 mins and 15 mins away there is a shopping centre with two huge supermarkets and clothes stores!