Jazz is super nice and their dog, Tia, is a sweetheart. They met us with a big smile and a quick tour. We felt very welcome. This is a private home but they have more than one room to let so it feels a bit more like a boarding house, especially when waiting for the bathroom! The room was comfortable, not too small and exactly as pictured. I love a firm mattress and lower-profile pillows, though others may not.
The location is PERFECT, especially for a London layover - just a few stops from Heathrow on the Picadilly line and only a 3 minute walk from the station. We loved being able to hop on the Tube straight from the airport, take just 30 minutes to drop our bags, freshen up, and be back on the tube straight into London. Getting back to the airport the next morning was a breeze. It was exactly what we needed for a 20 hour stopover in London!