Ashley answered all our questions within minutes and was very helpful. She made it as easy as possible for us to get the key and to check out of the apartment. We liked the area since we got away from the crowds and we like the dockland area. The shop downstairs made it easy for us to cater for ourselves. The kitchen equipment is rather basic but with all the superb restaurants in the city most people won't cook for themselves anyway. The apartment is as spacious as seen on the pictures so no problem to stay with four or even six people. When we arrived the apartment was freshly cleaned. There are some small minor hickups but the price is more than fair for London and for what you get ! We would definitely stay with Ashley again.