Our stay was great. We don't have complaints but we do think the small bathroom and shower stall would be uncomfortable for a tall (over about 5'10") or large person. Internet works best next to the window. Also we used the sofa bed which meant there was just a folding chair for sitting when the bed is open. Location near bus and underground was good. Also this street is off the main street so it was quieter. There was still city noise, but it wasn't bad. Richard was helpful when we arrived early to let us drop off luggage a bit early. He also responded quickly to Amy questions. We stayed four nights.