Check-in: When I first checked in, I was told to meet atanas's staff at the door at a given time. However after waiting for 20 minutes, there was no one in sight. Could not contact atanas too. Had to call the general hotline, which I was advised instead to "self check-in".
Room: Was given a small basement room that a strong moldy smell with loud ventilator fans. The room also looked different as per the pictures shown and was tremendously noisy as you can hear loud stamping footsteps and creaking sounds throughout the day and night.. Shockingly, I was told that I would need to pay extra to change from an unacceptable to a "better " room.
For those who need a quiet/peaceful place to stay, this place is NOT for you. The sound insulation in the entire building is VERY POOR to the extent that you can hear conversations of your neighbors (even their snores!), water tap flowing, showering and flushing sounds with foot steps and creaking sounds from the thin walls. Whenever someone above or below uses the washing machine, you can definitely hear loud washing machine drum spinning sounds that cuts through the floors above and below, which also causes the walls to tremble. If you have loud/inconsiderate neighbors, there is absolutely nothing Atanas and team can do for you.
Customer service: BAD. Service standards are inconsistent and the staffs are unwilling to help. They repeatedly provide you "copied paste" standard answers and are unwilling to go the extra mile to make things better.
Cleanliness and amenities: Rooms and common spaces are generally clean and maintained. Would be better if they had microwaves.
Overall : For this price, it is not value for money. Suitable for short stays and definitely not for couples or families.