The reception staff, check in process and room were fantastic and decent value. I’ve taken off a star due to the poor breakfast experience. The menu in Albie’s downstairs looks good but the service was extremely slow and disorganised, not very customer focused and the food itself was expensive for what it was. The muffins were toasted but cold by the time they got to our table, the sausage was an odd texture and the coffee took absolutely ages to arrive and when it did it was not very hot. It was hard to attract the staffs attention and they didn’t seem that interested in serving us, when we asked for things they were not friendly - this was across the board. This is the second time we have stayed at this hotel (first time was one year ago) and we had exactly the same experience last time but had thought we were just unlucky the first time round. As a result, we might stay in this hotel again but definitely wouldn’t eat here again.