Palessa was very helpful and friendly and the room was impeccably clean and exactly as described. I stayed here with my 4-year-old son while visiting my mother, whose hotel was nearby. Instead of just giving us directions to my mom's hotel, Palessa went out of her way to walk us all the way there on our first night. We really liked this neighborhood; there were plenty of restaurants to choose from, a grocery nearby, and very easy access to public transportation.