There are things the host can control and those they can't. Can - overall the apartment is clean, spacious for london and in a good area in chelsea. However, it could do with a more homely feel - very sparse and the furniture is standard "service apartment" fare. Can't - the noise from the top floor apartment was interminable during the night for two of our nights there. the host is trying to source where that came from - but apartment was empty. Overall i would describe our stay as satisfactory and no more - i feel they can do so much more to make the home more welcoming.