Perhaps the best compliment one can pay to a flat is that we were sorry to leave. The flat met and exceeded our expectations and could not have been an easier experience. First, as far as communications with Ben, they were prompt, friendly, professional and geared toward what we needed. The initial inquiry and booking went flawlessly, quickly, and included all the information we wanted. The check-in/arrival process went well also, although we ended up being the ones who were late but Ben worked with us and it did not create any issue. The check-out/departure process also went smoothly. In all cases, Ben was willing to work with us as needed. We try to be "low maintenance" as far as needing help, but Ben appears ready and willing to assist in whatever way works best. He was a pleasure to work with. As far as the flat, it was "as advertised" as far as being everything which we expected. It had actually more than we needed as far as the well-equipped kitchen and TV choices were concerned. The windows in the living room and bedroom provided airflow as needed, the refrigerator and TV worked well, and everything else in the flat worked as would be expected. As far as the location, again it is ideally suited close to the Notting Hill tube station and Hyde Park. The fact the flat is on the highest floor meant no one walking above the flat, but it also meant using the small lift (about the size of a telephone booth), which might give someone pause if they were claustrophobic. We did not mind using the lift, however, and over the course of a week only ran into someone else using it once. All in all, the combination of a great flat, host, and area made for a great stay!