I would not recommend this listing nor any listings by this host. Please see below for why.
This was the worst Airbnb stay I’ve ever had. Mainly due to 1) the poor state of the apartment which looked/ felt nothing like advertised 2) the way the host responded when we requested a partial refund due to point 1 (I requested £180 for a stay that totalled to ~£360).
Sharing the facts through my personal message to the host.
“Hi Jaymin,
We did not enjoy the stay at all. After a day of being out in London, the apartment was a place we dreaded going back to since it was not comfortable for rest (im an avid Airbnb user and this is the only time I’ve felt this way). As I mentioned, the apartment was very much different in real life than in the pictures advertised, which was all very misleading.
Issues with the apartment:
- Curtains were randomly stringed together
- living room windows were not working well
- toilet seat misaligned
- everywhere was very dusty and was not hygienic (kitchen sink had a strange musty smell)
- damaged wooden floor panels that were sticking out (a risk for falls)
- some wiring was dangling from our apartment up to the floor above (?!)
- VERY unhygienic sheets, there were brown bits here and there
- bed frame: the area near the head is brown stained
- a random dirty mattress was also left in one of the rooms
- poorly litted at night, some lights are spoilt here and there
- very old and not maintained well
The overall state of the apartment just showed a lack of care and upkeep and I believe the above issues sufficed for a partial refund.
The apartment was poor, but we were even more disappointed with the way you managed the request for partial refund — not because you eventually turned us down, but because it felt as if you intentionally dragged on replying to the Airbnb support team till we left and then rejected our request, with no explanation at all. We would have appreciated if you have at least informed us of the rejection early (so we could cancel on one night and move out), or explain your POV. There was absolutely no follow up or concern shown when we mentioned that we requested a partial refund because the apartment was unsatisfactory, just a mere and cold “You already made claim on Airbnb, so let them deal with it”. It really left us feeling like you just want the money and have no care for your guests. You even sent me a “Hi I hope you had a pleasant stay (etc)” message during our check out, when we obviously did not, again reinforcing the point on carelessness.
I really hope you reconsider the way you are hosting guests, especially since you have multiple listings. I’m sure your current and future guests would appreciate someone who prepares a comfortable, true to picture stay, who is willing to listen when an issue arises.
Sincerely,
Beatrice”
This stay had made me cautious about the offerings on Airbnb, and did not put a good light on the brand.