Beautiful neighborhood and great correspondence up until day of arrival. Unfortunately due to a malfunctioning key safe I was not able to stay at the property and had to make last minute accommodations to stay in a hotel. It was 2AM and after an international flight after I arrived. So it was a fairly distressing situation standing on a dark street trying to open a broken key safe. I was never actually able to get keys and stay in the property.
So far the host and Airbnb have really prompt in issuing a refund. Most of the communication is handled through a management company and not the host directly - something else to be aware of.
I’ll give the benefit of the doubt that this was a rare, one off occurrence. But be the key situation needs to be sorted before the host takes on more guests.