I had a long enough layover in London with my dad to get a place for one night. We chose Hugh's place because of the prime location in order for us to get a small taste of London before catching our next flight. Unfortunately, he accidentally gave us the directions to his other listing that was in Norwood Junction. (Very far, and anything but a good area). This was extremely upsetting considering we had flown from Florida for over 24 hours of flights to get there and have the first part of our trip be let down. I cannot say the listing was nice because we didn't see it, but what I would like to say is how well Hugh handled the situation. Mistakes happen, and he was more than apologetic, and very quick with responding. The next time I come to London I will be trying his other listing like I had planned due to his great character.