For the first time since I started using Airbnb over a decade ago I had an horrible experience.
Check in was late, 2pm on the ad, 5pm in reality with no room for adjustment, she told me only the night before check in she was not gonna make it by 2pm (I even wrote her over a week before check in to make sure, she never answered). I had to leave my bags at some people I hardly know as I was busy between 2pm (check out from the previous lovely Bnb) and 5pm (i booked the 2 structures because of the check in-out was the same time), wasting basically my whole afternoon because of misscomunication from her side.
Karolynn even told me to cancel the booking (on my expense..) but I could not, too late for that.
The house was freezing cold, the mattress old and uncomfortable, I could not sleep at all.
When I got up cold and tired at 6am to shower and leave (I was off to a work assignment) I could not get a proper shower since there was no hot water; Karolynn gets back at that time from a night out so I ask her to take a look at the boiler but she says “is all fine, it should work”; well it didn't, at all, stone cold shower at 6am after no sleep in the cold. I asked her at least the hair dryer since it was not available (oppositely to what the ad say), she gives it to me from her room but she's not happy I asked her. So I find myself off to work, no sleep and with a bad cold.
Most of the light bulbs don't work in the house, she replaced a few with some abat-jour.
The kettle is old and dirty, I unfortunately notice it just after I had a cup of tea...
This is not how a “super host” should conduct the business in my opinion, having a lot of customers because you live in a busy area shouldn't make you automatically a Super Host.
Luckily enough I just booked one night. I will never go back there.
Luca