Claire and family made us feel extremely welcome, they are brilliant hosts! They were really accommodating and told us everything we needed to know and were more than happy to help us out. It is such a warm family home. As for the room- it is all you could wish for! The bed and bedding is top-notch, the facilities are perfect. Everything was really clean, stylish and fresh. My favourite part was the bathroom is like something from a 5* hotel! I would definitely recommend this place to anyone looking to stay in London- you will feel at home in an instant.