My family was in London for a brief one-night stay. The location of Andrew's place couldn't be beat, and Andrew was appropriately responsive in the days leading up to the trip. However, we were extremely disappointed by our check-in experience on the day itself. I had inquired about an earlier check-in time (the time listed was 3 pm), since we were bringing a 2-year-old who could use a nap and we had various child-related luggage. Andrew had told us he couldn't promise anything, but he could let us know when the cleaner arrived so that we could at least drop off our bags. When I asked about the check-in procedure (which we hadn't received upon booking), Andrew said he would tell us when the cleaner arrived.
As I hadn't heard from Andrew by 2 pm, I messaged him asking for check-in instructions. He responded at 2:30 saying the cleaner was finally arriving and I could meet her, but again provided no instructions for check-in. 3 pm came and went, and as it was becoming increasingly urgent for our family (which included a toddler, a newborn, and two senior citizens) to check in, I tried messaging and calling Andrew multiple times with no answer. We finally decided to show up at the Airbnb, only to realize we didn't even know the flat number in the building. We were stuck waiting on the street for over half an hour, with more unanswered calls to Andrew, until the cleaner saw us from the window and let us in. (We had already tried buzzing every flat in the building.) However, she informed us that only the living room was ready, and we only gained access to the bedrooms and the rest of the flat around 5:30 pm.
Once we were inside, the flat itself was extremely comfortable and luxurious. However, we found that our check-in experience was entirely unacceptable and really put a damper on our trip, as the younger and older members of our family needed to spend the rest of the evening recovering.