The apartment is exactly what it appears to be. Yes, there are stairs (in our case, many). Yes, it is small. Yes, it is an old building with quirks. However, if you're visiting London, you most likely won't be sticking around the apartment anyway, and that's where this apartment's strengths come in to play. The location is absolutely perfect, being both adjacent to amenities of all kinds, and to the tube, which will take you pretty much anywhere you can think of in the London Metro area. As for the hospitality side of things, Max and Billie were extremely gracious to us. Our flight landed at 7:00 am, which left us with most of a day to drag all of our belongings about London since check-in was at three-- an exhausting affair piqued by jetlag. When I asked if there was anything they could offer to help, we were given office space to safely leave our luggage behind while we awaited our room. The team members inside were friendly, and left is with safe, happy feelings. They went above and beyond for us without even having met us. Thanks so much!