Bathroom floor and shower were not well cleaned and grout was completely broken in bathroom. Beds are very, very firm and bedroom floors (hardwood) we're also quite dirty. Room amenities were nice, included tea pot, nespresso, mini fridge. our unit did not have a microwave or washer dryer. While room has a balcony, the sliding door was disabled so as not to throw things off, we were told. Restaurant downstairs was quite good. Easy wall to tube, financial district, ferry, and Tower Bridge.