This review will be a little lengthy. I will put negatives first and save positives for the end.
We were upset right off the bat that the place offerings list was not accurate. We wanted a dryer. No dryer. Also, no hair dryer. No hand soap. Only empty salt and pepper containers in cupboard, no actual salt and pepper. These were all listed as being provided.
The lack of a dryer would have been a deal breaker for us renting the place, and we strongly feel it should have been taken off the list if it was not going to be replaced.
There were other odd things missing. Some of these, I think, were cultural so I'll omit these. There was no wastepaper basket in the bathroom. No change of sheets (remember, no dryer). No change of towels (and no dryer!). One roll of toilet paper. No dishcloths. No dish towels. We had to improvise spatulas and flippers. I ended up buying a bunch of stuff we needed off of Amazon, gave it all to our daughter when we left.
Although the place had been cleaned, it was not what I would have called a "deep clean." I've definitely stayed in dirtier Air BnB's, but I did have to do a bit of a clean before we could set our stuff out.
Now for the positives. The pictures of James' place are accurate. I am given to understand that by London standards, this is a pretty awesome apartment. Once we could make ourselves comfortable, the place worked very well for us. The bed is very comfortable. It was great to have a patio. The location was excellent, close to good restaurants, shops, and the underground.
James was excellent to deal with. He addressed our concerns promptly and to the best of his ability. Messages were answered promptly. We would have been pretty lost without his help. We appreciated his efforts very much!