We have very mixed feelings about our stay at this apartment. On the one hand, the location is great - very close to DLR, a bit farther to the Underground and Elizabeth line stations at Canary Wharf, but still within a walking distance. The apartment itself is spacious and it was clean as we arrived. Having two separate bathrooms was a big advantage for our family.
On the other hand, the equipment is very basic, especially in the kitchen - the number of dishes and cutlery was barely enough for our family of four. Also, there is no proper table in the kitchen.
Another thing was the check-in. We came to the apartment at 9 p.m. and we had had to pay the additional £30 in advance, which was basically fine since we had been clearly informed up front. However, when we were about to check in, it turned out that Rentigo had not informed the concierge at Millharbour about our arrival, so it took an unnecessary long time and a couple of calls to get it sorted. All in all, I found myself wondering what the £30 fee was actually for. None from Rentigo was there to welcome us, and they hadn’t even done the basic job of informing the concierge about our arrival. And the concierge is there 24 hours a day anyway, so in theory it shouldn’t be any problem to check in anytime.
When leaving the apartment we were supposed to check out by 10:00, but already about 9:30 there was a cleaner knocking at the door and slightly surprised that we were still in the flat…
Last, but not least, the communication with the host was far from ideal. Already the first morning after our arrival we had to report a couple of issues, among other things it was the toilet flush in one of the bathrooms that didn’t work properly. The host replied immediately and promised to come and look into this. Not mentioning he was nearly two hours late, as he came and checked it, he just played this down saying that there is no problem since “the water is running and none of the guests has complained about it before”. Well, I’m the first one, does it mean I don’t have the right to complain? And yes, the water was running indeed, but only after pushing both buttons of several times and then holding for a while (sometimes it worked right away, sometimes not) - definitely not as a flush like that is supposed to work, and basically impossible for our children and still quite problematic for us to use it. Quite ironic where you at the same put a written request for your guests above the toilet to use the flush (!). It is very rarely I complain like this, but I could not ignore it when someone is treating their customers in such a disrespectful way.
To summarise, the apartment itself is pretty fine, but I cannot unfortunately recommend Rentigo as a host.