Very kind in helping us store our luggage since our flight was so early. We had not anticipated all the stairs and us stupid Americans brought too much luggage. We had to wait until somebody opened the door because the lock was accessible via phone but we didn’t have service or internet. Once we got in and were able to log in we didn’t have any further issues. Not much space to store food if you bring any. No microwave. It was an enjoyable stay if you overlook the stairs. Very peaceful and quiet. We felt very safe. The shower was a surprisingly good size.