We unfortunately found insects at the apt and immediately contacted the host. He came back and asked where the insect was. By then we had flushed it. He said since he didn’t see it he could t do anything.
We had a game to get to within the hour and had to leave. We were also told by the host that someone would be by the next day to pick up laundry (not ours) which we were uneasy with.
We returned a few hours later and found a few more insects. We contacted Airbnb to cancel the remaining two nights of our reservation and I have to say we were asked to send pictures. We did (as well as a video) and were told the insects were fruit flies and they could not cancel. It was about 10:30 pm and it was just frustrating and extremely disappointing to have to deal w something like this as well as the response at that hour with no where to go. We had to look for a hotel at that hour and thankfully found one.
I do appreciate the communication and the hosts willingness to cancel the reservation for the remaining two nights of a three night stay but it took calling Airbnb and a one hour conversation. It just made our experience a frustrating one.