I had to cancel this trip the day before I was due to stay at Zillah's place as my son fell ill. Despite being past the cancellation window, Zillah very generously offered me to rebook another weekend or take a 50% refund even though she was not obliged to do this. I couldn't rebook the dates I needed to travel so cancelled and opted for the 50%refund. Zillah put the listing back on Airbnb and someone booked last minute so she ended up giving me a full refund. I found this to be very generous of Zillah given I had missed the official cancellation window I had signed up for. In addition, her communication was excellent throughout. Although I sadly did not get a chance to stay at her property, I am sure from my experience dealing with her that Zillah is a great host.