This is a very attractive apartment, in principle--modern, light and airy in a very convenient location. We unfortunately had a poor experience because so many things went wrong with the building itself. There was no working elevator, so we had to climb 12 flights of stairs every day for the 6 days we were there (My understanding is the elevator has been fixed). There was no light in the stairwells for 2 days, and one day the building didn't have water, and on the last evening the automatic door into the building didn't work so we and several other occupants were stranded outside for almost an hour. It was also hot in London, and we didn't have a fan in the unit, so it was hot in the unit, and the television didn't have a signal as well. Some improvements could be made, given that it is a luxury unit: more utensils, some towel and toilet paper racks in the bathroom, and perhaps some furniture in the bedroom to hold things. Ed was responsive after the fact, and kindly refunded us some of our money for the unit, which was both fair and gracious. We didn't communicate as effectively during the stay as I would have liked.