We arrived to the apartment and were greeted with an assortment of goodies Rachel had left for us to enjoy during our stay. The flat was just as it looked in the pictures, clean and decorated so cute. Rachel left sticky notes around the flat to instruct us on how to work various items and how to tend to the animals. We were also sent emails prior to our arrival instructing us on all the ins and outs of the flat. They were generous enough to allow us to snack on their food and use their washing machine. They also let us use their address prior to arrival, to order tickets and held on to them for us so we had them when we got there. The rooms were set up comfortably, with bath linens laid out for us to use. Our three children slept in the front room with two in the guest bed and then Rachel set up an air mattress on the floor for our youngest, which worked out perfectly. I have to mention, they have the most wonderful rain shower! Caring for the pets was no problem and didn't interfere with our time at the flat. We had our 3 children with us, 9, 4 and 2 and Gizmo, the rabbit, was very friendly as well as the guinea pigs out back.If you drive, ask Rachel to provide you with parking permits as parking can be limited without them, as it is in any big city. Rachel provided permits for us and they lasted all day, so when we were not using our car, we had no issues parking or having to run back to feed a meter. We did use the tube when we were there and as Rachel said, it was about a 10 minute walk and our kids did really well with it. The kitchen is quite cute and all the appliances worked great. Rachel has everything you need to prepare a nice dinner at the flat if you so choose. The flat is located on a bustling street so you will hear the everyday noises of the city, but we had no problem with this. Our kids slept soundly every night. Further, after we left, Rachel continued to be a great host, by putting a package in the post for us as we were unable to do it ourselves before we left. Great hosts, great flat..a great time in London...