This was my first Airbnb experience. Helen was the perfect person for me to start off with in London. She graciously let me drop my luggage off earlier in the morning after I arrived from the airport. She also gave me good directions on how to get to where I wanted to go. A bus in front of her place goes all the way down to Westminister.
She lives in a quiet neighborhood, a good place to come back to after being around a lot of tourists. As another reviewer wrote, it was easy to forget I was not the only one in the flat, but it was also nice to have someone to download my London experience on since I'm traveling on my own.
Her flat is on the top floor (maybe 6 stories) without a lift, so be prepared to do weight lifting or wonder why you brought so much stuff. Otherwise, very comfortable place to stay.