Stayed first week of January with family. Great location within walking distance to many of Londons top attractions. Tesco grocery close by. When we arrived at 3:15pm elevator was broken and we had to walk up 6 flights with all our luggage which didn’t start our trip off on the right foot. Cleaners were still there for another half hour after we arrived and we had to stand aside for them to finish. Main floor was not mopped from previous guests and when I asked for the cleaners to mop they said they would but did not. Just left. Bedrooms were stone cold and owner tapes off the thermal controls and you have to try and heat the flat from the main furnace. Ladies in our group were not happy. I know energy is expensive in London but if you have a rental your guests should be able to heat or cool the premises to there comfort. Overall rating is 3.5 stars from me who travels the world and stays at many top city luxury rentals. Sorry Daniel you need to do a little better.