From the start the communication was very good. Mary Ann was away when we arrived but a very friendly neighbour took us to the apartment and gave us a few tips. There are a lot of shops and restaurants really close to the place and a park not far if you have children. The location is amazingly quiet yet very close to West Kensington tube station which means you're in central London within 15min max.
The apartment itself was very clean and comfortable. The beds were made when we arrived and were very comfy.
We would definitely recommend this place!