We had a wonderful time at Katie's place even though we didn't have hot water and heat the whole week we stayed there. Don't get me wrong; the ice-cold-showers-in-January part wasn't so great. The great part was Katie's attitude and effort to resolve the issue as quickly as possible. She is a top-notch super host.
Unfortunately, the problem required a multi-day installation of a new boiler so our family of 9 didn't get hot showers until the final night of our stay. Nevertheless, it wasn't Katie's fault and she even offered a partial refund for our inconvenience and discomfort. She also paid for us to go to a nearby hotel one day for hot showers.
We loved Katie's house manual with lots of local tips and the spacious townhouse to accommodate our large family. We also loved all of the cool Whitechapel pubs and restaurants. Especially enjoyed the Chicken Shop, Blind Beggar (with two wandering cats!), PFC Chicken and the very reasonably priced scarfs on Whitechapel Road. But what we loved the most was Katie's kind, responsive and diligent commitment to resourcing and supporting her guests. Thanks again, Katie!
Scott and Deb Burson