The pros:
The flat is really lovely, nice decoration touches all over, in a great new build.
Great location, minutes from the tube. Although overlooking a big road, there is literally no noise to be heard! The balcony is a real treat, especially when the sun is out.
The host was great at communication and got back to me within minutes every time I had questions. Thanks for that, Irene!
The cons/what could be improved:
The check in system is problematic. Not ideal to have to go to another address to collect the keys, especially if you're coming from a work trip and have luggage on you. It's an 8 minute walk there and 8 minutes back to the property. This should specified in advance.
Luckily I thought about leaving my luggage in the lobby beforehand and the host helped with that by contacting some neighbours - thank you. But yeah, at that point, I'd organise leaving the keys with a neighbour or just committing to in person check in.
The bed is not great. The mattress is clearly dated as there are indentations on both sides where the hosts have slept.
The towels provided are just unacceptable, sorry. Let alone how hard they are, the hand towel provided actually discoloured on my skin, making my hands and face yellow.
I'd suggest investing £10 in getting some decent towels for your guests.