The property was advertised as a ‘Zen’ location with a fenced garden terrace with seating and a table. When we arrived the garden did not exist and was a scaffold store with workmen moving around outside the windows…it’s ground floor.
Our numerous Sunday afternoon calls to Veeve did not receive a call back(busy on other calls).
We were not met at the apartment.
On the Monday workmen arrived outside the window at 715am, they were working directly outside the apartment windows. However we managed to speak to Jess at Veeve who rescued us from our nightmare and offered a full refund if we wanted to leave. ..we found alternative but more expensive accommodation elsewhere.
Initially Veeve arrival team claimed that the apartment was advertised fairly, fortunately we were supported by Jess who could not provide alternative accommodation but understood the issues and organised a full refund.
Not great for Abnb reputation!