I stupidly forgot items in the room and there are no staff on the premises overnight until 9am which for me is a Health and Safety issue. As I couldn't get these items back at 6am I had to catch my flight hopeful in the knowledge Rishi could organise to send them by courier. This was on the Friday and it took the whole of Monday and Tuesday for him and Raj to then inform me I had to organise the courier myself. TWO wasted days! Even then whenever I phoned to enquire what was happening Raj put the phone down on me and Rishi was sighing impatiently. This was the worst customer service out of the many hotels all over the world I've ever stayed at. Never again. I wouldn't recommend this place to anyone.