Upon check-in, our check-in agent Maris has told us that there was a damage with the original flat so we were given a different flat but in the same building, which was such a fortune given the circumstances, and the new flat was absolutely gorgeous too, on an upper floor but with a lift, so not a big deal. We needed adapters for our phones and we were given within 20 minutes. The communication with the host was amazing!! I highly recommend this host, you will be in good hands and they’ll sort everything for you right away.