Kathleen was very good at making sure we got to the room without any trouble and waited for us to get there. She was very nice and made sure to make us feel welcomed, the room is in a really good location and I loved being on the 6th floor we were so close to London bridge and the tower and the millienum bridge. She also recommend a place to eat that was very delicious I would recommend her place to anyone it's really nice and I would definitely stay again....thanks again Kathleen