We booked the flat for 3 nights in family with à 10 years child and a grandma. At our arrival, Veronica's contact showed us the continuous leak in the sink of the bathroom as a known issue and that the light was inop in this room. This leak has a considerable ecologic and economic impact. Windows were also dirty .On top of this and as a matter of well being, from the first evening we had no hot water nor heating in the flat and after informing Veronica we have received basic instructions on how to use the boiler, without success. No more news during the whole stay after reporting this through multiple e-mails. The flat is ideally located and the beds were confortable but the standards were not respected and the communication poor as issues have shown up. We had to ask for partial refund through airbnb to finally get feedback. First airbnb bad experience due to tiny things that could have been fixed easily.