We came for 5 days to London with 3 kids & this apartment location was just what we needed. So central & convenient. It's clean & very well equipped & even have a beautiful cherry tree in the yard. We felt at home. We didn't meet anyone but sort all things by SMS & Emails. We didn't have any problem getting or leaving the key. The only problematic thing is that the sofa bed in the leaving room is not comfortable at all & we did pay for extra people....it's only for people who are 5....otherwise it's a great place to stay & Im absolutely recommend :-)