Pippa was easy to contact and very responsive before our stay, and we didn't have any issues once we were in the flat. There was a little confusion at reception about getting the key (be sure you know the flat number before you get there and ensure the attendant checks all of his records!) but all was easily resolved. The flat itself is quiet and exactly as described, but one note for our American friends: the bed is not king sized, it's a queen. The flat is in a great location with a Starbucks and Sainsbury's right across the street - very convenient! It's an easy 7 min walk from the South Kensington tube station with lots of food options in the neighborhoods nearby. Overall, we had a great stay!