Your questionnaire is really badly phrased. Here are our real thoughts:
1. Location great for Earls Court, Olympia and Victoria.
2. Nice, friendly staff.
3. Room OK, but needing some attention from the handyman - leaking taps, blocked sink, no handy place to plug in the kettle, the fridge hinges on the wrong side.....
Overall, a good value stay, but a little work would make the place much better.