She canceled my booking on the day and i’ve almost arrived in her place. on that time i was planning to grab the key, put my luggage and going to the concert. But because of this i ended up going to the concert with my belongings and staying in McDonald!
She didn’t ask more before canceling my booking and there is no reason why my booking got cancelled! I didn’t get any best solution from her or from Airbnb.
This was the worst experience ever! Ended up cannot found any accomodation available because Airbnb only could give me reimbursement if i found any hostel near the concert hall, but there is no hostel available on that time due to the event !
One of the customer service on Airbnb also asked me “Do you want to go the concert or getting an accomodation?!” when i need to rush going to the concert and my booking got canceled an hour before i need to go to the concert.
This was so rude, unhelpful and unprofessional!
I must went to the concert with bringing luggage and i have stay awakened in the mcDonald till morning !
Airbnb did not give me a best solution as well, the customer service said they could only provide me with the refund and food reimbursement for my stay in McDonald!
This is not only about the money, but the fatigueness that i’ve got due to this problem.
Thanks.