Jacqui was extremely accommodating from check-in to check-out. She stayed awake for our unexpected late check-in and helped us find the place when we got a little turned around. She was extremely hospitable and gave us suggestions regarding London as well as our travels beyond the weekend. She is very easy to talk to and flexible but also very respectful of privacy and can easily discern when a guest is feeling tired. :)
The place itself is sparkling clean. Initially, I was nervous about touching anything or moving things out of place, but she assured us we were home and had access to the home as noted in the listing. This was definitely the cleanest and most organized Airbnb I've ever stayed in. Even at check-out, Jacqui was kind enough to call me and let me know I left some items behind. When I come back to London, I will most assuredly stay here again. Thank you for such a wonderful experience!