The communication was good. I was surprised by not being welcomed by Fernanda, I'm not sure if she really exists. The place seemed to be like the one in the picture but it was in worse conditions that how is advertised. Bathroom wasn't great to be honest. We didn't stay much as we were out most of the day so it did the job for the days we stayed. However, as a family trip and with a 4 years old, it was not the best location to feel safe walking around at night.