The communication with Alex was smooth. He is really reactive and friendly. The instructions he gave us were clear.
The location is perfect with buses nearby and close to a train and underground station. It is perfect if you travel with the Eurostar since St Pancras station is close by. Most touristict places are 20mn away. The neighborhood is calm and cute. We felt really safe there.
The room is located on the ground floor and big enough for a couple. The mattress was comfortable.
The room, kitchen and toilet were clean.