Jess is a fantastic hostess and thoroughly deserving of the high reviews. Very easy to communicate with via Airbnb and then a delight in person. Wiling to go above and beyond--for example, she offered to get me an American adaptor using next-day-delivery-from-Amazon or even buying it herself, though I found one first at Boots, the local chemist. The room itself is tiny and has no kitchen and my 10-day stay was longer than her usual guest stay but I was fine with it because there was a kettle for tea, a bowl for cereal, and a tiny fridge for milk. The bed is comfortable and the heater get things toasty very quickly. And beware the shower gets VERY hot. The ONLY reason the location doesn't get 5 stars is because it is a good 30-40 min from central London on the Tube. And it takes 2 lines to get to the nearest Tube stop, Kew Gardens--if you're using the Piccadilly line from Heathrow, you have to change to the District line at Hammersmith. I didn't mind the commute into central London because, well, of course, I knew I'd be doing that by staying in Richmond. The room is maybe 6 minutes walk from Kew Gardens station and, as others have mentioned, the National Archives is 5 minutes away, and the Royal Botanic Gardens are right near by, too (FYI, the entrance fee is a bit steep and there are lots of free parks in in Richmond.) Kew Village, right next to the station, is quaint with cafes and bakeries and bookshop. Richmond is a lovely town--green and leafy, with lots of green space, and it's right on the Thames. I spent about half my time in Richmond and loved it. Jess and her garden room are a great option if you don't mind the commute "into town.