Johnny is very nice and friendly and very fast at responding to messages. The room is really very small but it has been very tastefully done with as much storage as is possible in such a tight space. Access to the kitchen is good so easy to make coffee in the morning. My only real grumble was the noise. There is some kind of vent that makes a very loud noise just outside the door into the little outside space by the bed. If you like to sleep with some air coming in bring earplugs. The other noise was from the family that was staying just across the hallway. Quite a bit of door slamming and general noise until about 11 and from about 7. Not the end of the world but it wasn’t quite the peaceful room I was hoping for.