How would you feel if you had organised months ago your stay in a beautiful appartment in London for 2 days and at the time of your arrival at Heathrow you get a message from Margaret saying "Hi Dimitris we have unfortunately DOUBLE BOOKED the flat tonight".
The same morning just before our flight to London I had received another message saying"Hi Dimitris could you please text me when you have left the airport to come to me?We are at a luncheon party from 3 round the corner from home.So we can then come and let you in"!!
Unbelievable,so unprofessional and of course unacceptable as I texted her.Her proposal was for my family to stay either in her appartment or in her daughter's appartment which of course we did not accept,since we had payed 370 euros per day for a specific flat.Unfortunately we had to wait for Airbnb to find another flat staying 3 hours in the airport..without any success.We had to find a hotel to accomodate us last moment.When I phoned Margaret and asked her why,her response was "in our business this can happen.Unfortunately my previous customer wished another day so I could not give you the flat today."!!
Imagine that the same morning she was asking me to phone her when we arrive so that she would let us in!!
Of course I have asked from Airbnb for a full refund.They responded positively and Stefano the Airbnb employee was very helpful and gave us a voucher of 100 euros for my next booking.(This was my first booking with Airbnb)
These are the facts and I am asking, if an unreliable hostess could be a member of Airbnb community?
I hope Airbnb is going to take the appropriate measures for those hosts that do not comply with the rules so that no other visitors have the same experience as my family had with Margaret.