Natalia was great. She responded to all of our questions quickly, and was easy to get in contact with. She even baked a lemon pound cake for us, and made us feel very welcome. The apartment was exactly as it appears in the pictures. It was perfect for my husband and myself. The apartment was clean and well equipped. The neighborhood was very nice with restaurants, coffee shops and a large grocery store all close by. We loved how Natalia treated us. We felt like she really cared about our well-being, and making sure we had a wonderful experience in London