Great communication and general helpfulness during our stay from the entire family. It was super hot while we were there, and they graciously let us use two fans in our room instead of just one. They also helped with my mom’s luggage because she has a bad back, which was very kind. The location is a bit far from central London if you want to walk or get a bus, but I guess if you took the tube it wouldn’t be so bad. We shared a instant water kettle, small mini fridge that had water, milk, tea and instant coffee, and the bathroom with all the other guests there. My only real dislike was that the beds are not comfortable (they’re very hard spring mattresses), and the room is definitely much smaller then the pictures make it seem. It was an extremely tight fit with two people and their luggage.