Moe was very kind, and he was also available when we needed him. However, the flat was not as new and modern as expected. It was not super clean, and the mattress cover for the sofa bed was missing. Also, there are some “windows” on the ceiling which cannot be closed, which means that (despite being in a basement) the light wakes you up early in the morning. Overall, the price is good, but I would not book again.