The flat is cosy and perfect for a short trip. If you like to stay for a longer duration (my stay was 4 weeks), there are several difficulties: Only one set of towels was provided and one tea towel. There is a washing machine; however, since I stayed there for almost a month, I would’ve expected there to be more towels. Saucepans and pans are in a very bad state so it is not very enjoyable to cook. The main issue, however, was that there were no basic cleaning utensils which are necessary for a long stay. The hoover that was in the flat didn’t work and when I asked Heidi about this she offered to order something as an alternative but that would’ve meant that I had to stay in for the whole day to receive the delivery. Since I didn’t want to loose a day in London, I ended up buying a dustpan and a brush myself (which also couldn’t be found at the flat and which also isn’t ideal when 50% of the flat is carpet).
All in all, the flat is nice and cosy with good links to central London but unfortunately I would not recommend Heidi as a host. She was not helpful or particularly friendly.