Communication with Martina prior to the stay and through check in was good. The flat is very well located in West Kensington, as advertised. A few things were not as advertised (e.g. only one towel provided for the whole stay and coffee machine did not work); however these were relatively minor gripes that could've been overlooked.
My main issue with the stay was on check out. Dan took issue with the state of the bed sheets via text. I apologised and offered to pay for any damage, though I felt they would easily come clean in the wash. Dan subsequently claimed the £74 from me for replacement of white cotton double sheets, which is wholly unreasonable and punitive