I actually rented this flat on behalf of my mum and aunt who were coming to visit me. It was really arranging their stay with James, his communication was great and response rate very fast.
My mum also fed back on her stay:
James was friendly and very flexible. The flat was ideal; just a short walk from my daughter and son in laws,and central for travelling into the city. All essentials were supplied and James had even put a pint of milk and a jug of chilled water in the fridge,which was very thoughtful. James was living nearby and made himself available if we had any queries which was reassuring.