If you would like a good customer service and a good nights sleep in a double bed this isnt the place for you!!
I would NOT!! Recommend this hotel. Me and my partner booked 2 nights stay we ended up only staying for the 1 night that’s how bad the customer service was.
The advert says 1 double bed, I can assure you that the bed is not a double bed in any of the 21 rooms they are 3/4 beds.
I asked the reception (which was over a intercom as the desk isn’t manned all the time) if we could move rooms to a room with a double bed or 2 single beds. The bloke over the intercom said take it up with the receptionist when they arrive at 9am (it was 08:45 when this all happened) 9am came, 09:10, 09:30 still no one had arrived. I then rang the intercom again asked the man at the other end when will the receptionist be here as you said 9am. (Word for word) he is nearly there. Hung up on me! Rang it again, no answer, rang it again no answer, rang it again picks up he will been there in 1 and a half hours. (We couldn’t wait 1 and a half hours as we had things planned for that day) hung up on us again, I rang back saying we want this sorting now as we wont be back till this evening after all the things we have planned. Phone went down again. I rang the intercom again, ignored me, ignored me, rang and rang.
I then rang the mobile number which is provided. He picks up, I still tell him we want another room or a refund for the night we arnt going to stay because we was promised a double bed and not a 3/4 bed. Hung up again on me. I rang back and rang and rang. It would ring a few times and then say busy, ring 3 times then says busy, ring 5 times then says busy, busy, busy.
Finally picks up after probably around 10-15 times of it going to busy.
Word for word again… I have bad signal, take your problem up with Air B&B. Hung up again!! At this point you would be annoyed to say the least. I then decide to ring the owner.
There is no answer or response for ages. Once he rings me back he said his staff haven’t been rude or hung up on me (that’s a lie!) he then says we are the first people to complain about the bed (my response I don’t care if I’m the 1st or 100th person, we are not happy) to say the least he was not bothered and was rude to me, wouldn’t let me speak on the phone and then hung up.
I can go on and on it was disgusting and the way we was spoken to and treat was unacceptable.
DO NOT STAY HERE IF YOU WANT TO BE TREATED AND SPOKEN TO IN A NICE WAY.