I was asked 5 months ago to confirm the exact time of arrival at the property, and again 2 months later. I felt this was quite off putting as I could only give a rough estimate as it was very far in advance. When organising with Emily I found the messages confusing, as if there was more than 1 person using the account.
Check in was left with a key safe which was helpful.
First impression was that the photos seemed to have been taken a long time ago, the rooms are similar but the contents were old and rusty. There was a disgusting mat on the toilet covered in dust and in my opinion needs to be thrown out immediately, along with the toilet brush.
The photos of the bathroom are different, Emily has 6 studios in the house so the photos used must of been of a newer bathroom in a different studio. The shower was cheap and the water pressure was very low and kept on fluctuating hot and cold.
In the bedroom there were suspicious looking brown smears above the bed which made it feel unhygienic. The bedding smelt of damp and when asked if I could change for some clean ones, was advised to contact Phil.
Part of the reason I booked this place was to have use of the outside space, it was advertised that I could use the garden, however no key was available, I saw a crumpled old letter found in the draw stating there was japenese knotweed so no garden use. At no point in the 5 months of booking this was I made aware of that.
There was no cleaning cloths to clean kitchen, no salt/pepper or milk for hot drinks. I also noted there were no basic toiletries, I was made of this before I arrived but only because I mesaaged and asked, it was not advertised. I think this is a basic need for an overnight stay.
The property was a warm place to stay and the location is great..... 4 mins walk away from tube, however I would not book here again as I was dissapointed.