The water heater and air conditioning was not working and it turned out that it had not been working the prior weekend either. We were offered an apartment in a different part of town (20 minutes away) and had to spend one of our three evenings in London packing, unpacking and then moving. Additionally we were not able to shower after our international trip to get there and only were relocated at the end of the first second day. Nothing other than an apology was offered.