The property itself was great - a nice location, and a nice apartment. However, the host's inflexible policies and lack of empathy generated a less than 5 star review from me. In an unprecedented heat wave, with many warning from the UK government in regard to health and safety, the host would not allow a cancellation, even after I had shared that I am 4 months pregnant. While within the host's rights, I found this quite poor form and would expect better.