We had a GREAT stay at this place!
We (My husband, me, and our 15 yrs old son) came to London for a weekend.
Our communication with Cheene prior to out arrival was very good: We got quick informative responses and our concerns before checking in (mainly arrival procedures and availability of early baggage storage) were answered in an excellent manner.
The flat itself is as cozy as advertised: The main bedroom has a very comfortable bed (better than a lot of 5 star hotels we visited) and the smaller bedroom was highly rated by our son. The kitchen is well equipped, and the place has a big screen TV (which we didn't use much) and a very good WiFi connection (which we used extensively). Bathroom is very good (hot water at all times of day), and the place has also a 2nd toilets (which was not used by us).
In terms of location, this place is very close to all the attractions (it is a 7 min walk to the underground, but we actually walked to many of the places we wanted to see) and yet it is in a very quite street. There is a Supermarket less than 50m from the flat.
On our last day we asked for a late check-out and Cheene was generous enough to give us 5 more hrs free of charge.
Bottom line, a GREAT stay, highly recommended.