The room had not been cleaned after the previous guests. All the beds had been left slept in with no clean bedsheets or towels. Further rubbish from the previous guests such as used water bottles were left. Still awaiting on a refund of the £8 cleaning fee I paid.
The bathroom was also very unclean although this was less of an issue and partly expected from the reviews from previous guests.
I was able to eventually speak to Jubel on arrival, who told us to stay in the room next door - Room 3 and told us we would get a refund of the difference. However there was clearly a mix-up and other guests were shown into our room at around 4-5am whilst we were sleeping. We were woken up and frankly embarrassed to have strangers walk into our room when sleeping - a total invasion of privacy. They then presumably had to stay in the uncleaned room next door so I assume they too are unhappy.
Other than that, check-in was smooth and Jubel was fairly easy to reach. I believe this was an unlucky once-off so overall I'm sure the room is really good value for money.