Daniel was very helpful and welcoming. The flat was as described for the most part and the neighborhood was lovely. A couple really nice spots within walking distance and very close to the bus and train. Definitely not in the heart of London so be prepared for that (but that was made clear to us from the beginning). Everything suited our needs although it is perhaps not the best fit if you have small children - very nice place but stairs were super narrow/steep, sinks were too high for little ones, etc. Small things that you wouldn't have reason to think of if you don't have kids. But over all it was worth the value and we were happy there.