Overall , place is ok.
One major complaint is check in process.
1) there is no flexibility to have earlier check in. Trip from gatwick to London took around 2 hours and 15mins and was faster than earlier estimation of 3 hours arriving at 6pm. Major set back vs hotel.
2) late delivery of keys by at least 30mins till 6.30pm. we had to stand for about 1hour and 15 mins as there were no chairs and floor was not clean at the lobby. We had 4 luggage and 2 backpacks and shops within 30 yards were all closed. It was tiring and frustrating after a long traveling day. A disaster that will not happen in a hotel. person delivering the keys to us was new and could not find the place. Unbelievable.