I booked Colleen's flat for my sister's family to stay when they came to visit Richmond. The two kids absolutely loved the loft, and the location was perfect for them to walk and explore Richmond yet be close to home. The self-contained flat has everything a family would need, with all the comforts of home. Colleen is absolutely lovely, made check-in easy and was always available to us. Will definitely stay here again next time they visit.