First of all let me say that this flat itself is 5 stars. It is modern and well appointed. The concierge (that is not associated with the management company running the flat) are awesome. They are kind and friendly and helpful. The unit itself is 8th floor (American 9th) and has an amazing view over most of London. You can see everything including the rail lines and even a tiny sliver of the Thames! And the flat is very well sound proofed and with the balcony doors closed you don’t hear anything. We didn’t even hear anyone in the units around ours. The beds are very comfortable and the linens are nice and warm. The kitchen has a wide range of appliances (full size fridge, freezer, stove top, oven, microwave and a toaster that toasts faster than any toaster I have ever seen). They even have a wine chiller. The unit is spacious and comfortable. Water pressure for the showers are good. It is about a 10 minute walk from Victoria Station which services the trains and metro lines so if you are arriving particularly as I did from Gatwick it is a fast (30 min) rail journey on the Gatwick Express to the station. Having a washer in the unit is nice (although beware it is a European washer/dryer combo and the dryer part is a steam dryer and not what American’s are used to. It will take 4 hours+ and not dry your clothes so I recommend not using it as a dryer). The towels are soft and thick and large (although it would have been nice to have extra towels and there are no washcloths which is more an American thing so if you need one make sure to bring one). Be aware that you will be provided basics for dishwasher tabs (we were given 2 for 5 days stay) and 2 laundry detergent packs so if you need more you should bring some or buy them (Sainsbury’s is a good option and there is one conveniently in the shopping area on the way out of Victoria Station). If I had something to improve on in the flat itself, I would say that if you plan to cook, which we did frequently, it is not terribly well supplied with pots, pans etc. There was one very small fry pan and one small pot. No spatula or bread knife etc. Very lacking for efficient cooking. Also if you are cooking a lot you will either need to hand wash dishes (which we did but it was difficult with one small dry towel and no place to really put the dishes to drip dry) or you can buy more dishwasher tabs. I know some people don’t use the kitchen at all but if you do be prepared for this. Also it is a shame to have such a great kitchen but unable to use it effectively. But my biggest issue with this stay and why I docked a star is the balance between the absolute 5 of the flat itself and the 1 of which I would give the management company. I have never given a negative review to any Airbnb before as I am usually pretty bang on with my selections. I rely heavily on reviews from others to make decisions that are best for me and so I struggled with the decision to have to say this but I wish someone before me did so I would have known what I was getting myself into. For me a large part of the reason I use Airbnb is because of the personal touch of the owners that hotels often lack. But I can say in this case any hotel would have provided an easier and more personable experience for sure. First there is the paperwork you will need to fill out. Initially it required photos of all of the driver’s licenses of all the guests who are staying there. At first I thought this was just for the building security (I had never experienced this before) so I provided everything required but then a few weeks prior to the stay I received another bunch of paperwork to fill out requiring all of our passport numbers and information. (This was inconvenient for me as the people I was traveling with were out of state and some were not home with their passports so it was a hassle for me to gather this. I messaged inquiring why this was required and got no reply. I eventually was able to send someone to my mother’s house to get her information for me and completed the forms) Never in all of my life have I had to provide this information to any Airbnb or hotel. It was like I was buying the flat and not renting it for 5 days. I had to provide less information to the government to get into the country! I still am unclear the reason for this as it did not in any way increase my security and now I feel that people I don’t know have what is very private and extensive information about me and my family. The second red flag for me was when I messaged a week out explaining I was aware of the 4pm check in but that we would be in the city much earlier on our flight and if on that day the unit became available early to check in if they would message us (I understood this was not a requirement of them but a kindness I was asking for only in the event the unit became ready early and I fully understood they would possibly not know that until that day and said so) The response I received was a canned impersonal one explaining that it would not be possible. Even if there is no way that it can happen it might have been nice to say that due to the cleaning schedule it would probably not be...