Truly a great place to stay! Justin and family happened to be on vacation during our stay, but he still responded promptly which was a huge help. Check in/check out was simple and easy even without them being there. We did encounter a few issues due to unforeseen electrical difficulties, but due to Justin's quick responses we were able to fix right away and enjoy the rest of our stay. In addition, he made up for our inconveniences in other ways which we truly appreciated. Transportation was great, really easy getting to central London and walking to and from the Tube. We had a late check in and super early check out (yes Ubers to Gatwick are available at 2:00am from this location, although we did schedule in advance). Neighborhood was great, we walked back from the Tube late at night and felt perfectly safe.