Max was very easy to communicate for my arrival and departure. He wasn't in the flat while I was staying there, but other airbnb guests. So it's more like being in a hotel than a stay with locals. The flat and the room where as described, and it's really good located at one of the nicest areas of London. I only regret that Max explained some details of the flat like how the the shower/bath works or the front door entry, I had some hard time to figure some stuff out.