We didn't meet Tristan, would have loved to; his home shows how lively&lovely he is, but he was quick to respond by text when we contacted him. Everything was great! The metal gate is tricky but you'll get it after a few tries. Be wary when you change the water temperature in the shower, move it a tiny bit at a time because the temperature fluctuates quickly. Other than that, loved the room & location! Great eats nearby. Tristan also provided us a pocket map and a print out map of the local area & where to go for certain places.