Kathryn was very helpful from the beginning, allowing us to drop our bags off as we arrived early in the day. Once we reached the flat, we were very disappointed. The overall cleanliness was terrible. The top of the fridge, the window sills, and underneath the beds was covered in dust and the entire place smelled damp. After worries of bed bugs, my fiance and I did not end up staying there and we got a hotel nearby.