If I could give 0 stars I would. But the minimum I could give is 1. Please do not stay here! I am not sure if due to COVID, but this apartment has not kept up with maintenance for a very long time. There were literally no amenities at the apartment. No paper towels, trash can bags, soap for dishes, all the dishes were full of dust. It seemed as if nobody had maintained the apartment for months.. The mattress was incredibly dirty and we had to wash all the sheets (which gave my 18 month old a rash). Both toilets were completely loose and almost falling off. The stove only worked on 1 stove top and only 1 pot worked. It was difficult to make any food for my children. The fridge would not cool and was not fully working. On Christmas Eve, one of the toilets were clogged which in turn impacted the 2nd toilet as well. When we communicated with Trinh (who was in Thailand with her family and difficult to verbally communicate with) she told the plumber to tell us we would have to cover it if it was caused by us. In addition, there was scaffolding surrounding our apartment with noise all throughout the day. Overall I was disappointed with Trinh's response. When we realized we needed to cancel our trip, she tried to tell us we had to leave at a certain time on Christmas day by 10am. She then tried to convince us to sign and agree that we would not dispute to Airbnb if she gave us a free cleaning service. She was completely unprofessional and inappropriate on many levels--demanding us to leave if we were planning on disputing. On a positive note, the location is perfect, but the stress of toilets not working, the stove partially working, lack of amenities and communication with Trinh was not worth it. Please please do not stay here.