To start with the positive, the location of the apartment was great. It’s in the heart of london, very close to Regent street and Oxford road.
Check-in & check-out process was very difficult where you have to collect and dropoff the keys in a grocery store that’s 10-minute walk from the apartment. This was hard to do with luggage and kids.
During the check-in, we were provided a passcode to give to the grocery store but found out it was invalid and we had to make multiple phone calls to fix the issue. check-out timing was strict. We asked for a late checkout and they said it’s not possible so we left at the agreed upon time and submitted the keys to the grocery store. We left on an international flight and got surprised when arriving home that Airbnb was sending us messages and calling us saying that the renter claimed that we refused to checkout on time!!!
The apartment cleaness was nothing near the photos. Photos were taken when the apart was new and now it’s very dirty. The wooden floor is very sticky, the kitchen was very smelly and all equipment were dirty. Water electric kittle has dirts inside it, glasses were places in the kitchen cabinets without washing. We couldn’t utilize the kitchen not for a single time! The bathrooms were very tiny, similar to airplane toilets. Main bathroom doesn’t even have shower in it, wall between the two bedrooms is just a wooden partition where it felt like we’re in the same room. We raised the issue to the renter and shared photos with him, we kept following up on the issue every day but no action was taken. We escalated the issue again but they said this dirt is normal and expected!
It was a disaster stay for this value of money. We were welling to cancel our stay but the renter kept pushing the communication day after day without a proper action until it was too late.