Charolette was extremely responsive throughout the entire stay.
The flat does get very warm and cozy at night the heaters worked great.
We did find it a very far distance to travel to central London from this area and would stay somewhere more central next time.
The how water stopped working briefly and Charolette provided support and it was fixed shortly after.
The inside of the flat is clean and looks like the pictures however the entrance way needs some work with trash and flies, Charolette did say she would address this with the cleaners right away.