This was the worst experience we had using airb&b. We were on a business trip
with shifting g deadlines and appointments. So we had to arrive 24 hours later than we thought. We communicated that to the host and they said that just let them know an hour or two before we would be arriving which we did. When we arrived there was nobody there. The text we sent we replied with: somebody would be there in an hour We just had driven for five hours and didn’t want to wait another hour specially since we had a business appointment early the next morning. The other disconcerting part was that an apparent neighbour saw us looking around and she said she had a key and asked if we wanted to take a look which we did. The place was bare, no toiletries, no food in the fridge. Half eaten stuff in the pantry. So we took off and found a hotel to stay before our meeting the next day. When we requested a refund the response was: the rules said you needed to let us know 72 hour before of your arrival time. We don’t know how that is workable for anyone. We advise anyone to not stay at this place. These people don’t take any responsibility for their actions and it feels like a complete rip off.