The major storm Eunice prevented us from travelling into London - the city was on red alert and the govt had issued warnings to stay at home and not to travel. All Public Transport was cancelled.
I called the hotel and Airbnb that morning but both were very unaccommodating and refused to give even a partial refund or a discount on another stay in the future there or to change the date. These ‘extenuating circumstances’ are in the terms and conditions but I was told a flat ‘no.’ Very very disappointing when I know others have offered this.