Adele and Micky were great to work with. Our plans were more fluid than I would have liked but they made every accommodation to meet us early and get us into the apartment. Having wifi as our only means of communication while we were travelling makes things more difficult. But things went along smoothly. I found the apartment to be as described and the location is perfect, right between two tube stations. There are plenty of places to get coffee and there is large grocery down by Russell Station. We also found the large Map of London with legend as well as the tube map to be priceless. Overall I would highly recommend. For the price, the size and the location it was perfect.