My husband and I spent a comfortable and convenient nine days in this flat. Mary Ann's and Dai's communications were always thorough and prompt. We got to meet them near the end of our stay: although they were in residence upstairs, they respected our privacy, which we appreciated, while being always contactable and responsive. They are lovely, extremely interesting people and excellent hosts. The flat is attractively furnished (with real furniture, not discount-store stuff) and quite comfortable: we particularly liked the pretty, spacious bedroom and the large bathroom. The heating system is very efficient, the water plentiful and hot, the tv is a good one, and there are lots of good books (including a wealth of tourist info about London). The kitchen is small, lacking a dishwasher and washing machine, but very functional: we didn't miss the dishwasher as we didn't attempt any big meals, and while we would have liked a washing machine, there is a laundry close by that will wash your clothes quickly by the end of the day. This is a basement flat with a tiny outdoor seating area that we did not use; it is not flooded with light in the way an upper floor might be, but it does have more light coming in its large windows than most basement flats I've seen and is not gloomy. Mary Ann's instructions regarding the flat were thorough and expansive, offering suggestions about local shops, grocers, restaurants, transportation links, etc. We enjoyed the neighborhood very much. It's a short walk to the West Kensington tube, which serves the District line that runs east/west and offers connections to just about any other line you'd need to move easily around central London. (There's another slightly more distant tube station that offers both District and Piccadilly lines, the latter running diagonally SW/NE and connecting central London to Heathrow airport.). Bus service is less extensive, but one good bus takes you into Kensington, an upscale neighborhood with good shopping. Although it's very close to a major road and not far from an even larger road, the flat and immediate neighborhood are remarkably quiet, even tranquil. (In the flat we could hear occasional soft footsteps from upstairs but nothing bothersome at all.). It's a pretty, interesting neighborhood, and if you like to walk, you can walk west to Hammersmith and the river, or up into Kensington and Holland Park (a very pretty little park). There are good restaurants nearby, particularly Turkish and Italian (but also good Chinese and Indian that we didn't have opportunity to try, unfortunately). I would highly recommend this flat. Mary Ann well deserves her "super host" status!