We were surprised to see that the extra bed promised by the host was not there when we checked in. I had to sleep on a tiny 2 seaters couch the 1st night..
A disgusting sofa that was never cleaned. Even after sending pictures of the sofa, we were promised that cleaners will clean the apartment... It never happened!! we stayed 6 nights and they never showed up.
To be fair, the apartment is well located and notting hills is a beautiful area.
The staff should take their job more seriously and deliver their promises!