Bob was absolutely great about communicating before we got to London. He even suggested a taxi service we could use to get to his place from Gatwick. The key exchange was smooth. The apartment is absolutely great. Just as described if not better. The neighbourhood is very nice and safe. You can walk to downtown Bromley in less than 15 minutes. There are plenty of shops and restaurants. There is also a Marks and Spencer's convenience shop just steps away. The location of this place is hard to beat. Although out of central London you can get to central London in 20 minutes by train. We just loved our stay. This place is great value too. It is hard to beat this price for a 2 bedroom 2 bathroom place if such calibre. Loved it.