We had a lovely stay with Francien! She made us feel very comfortable & welcome. Francien gave us information on where to eat and what we could do. She was very informative and this made our stay in London stress free and enjoyable. Francien is very friendly and she was like a Mum to us, so caring & thoughtful!! We had great conversations and I would definitely recommend staying with her. The room is spacious and the bed in the green room is very comfortable! If we ever get to London again we hope to stay with Francien, she is a lovely lady ;)