Lana was great, as was the unit -- she made me feel really comfortable, and helped me with local information as well. While I'm giving 5-stars, I'd mention that the bathroom is a little small (normal for Europe, but this is really small!) and lacked a mirror, so I had to go buy a small shaving mirror. And, the wifi was in&out during my stay, which made it a little hard to work consistently. But I really liked it, and the neighborhood, and I'd stay again (also, awesome for the price!)