Billie and Max were incredibly quick with responses for the many questions I had prior to my visit. We arrived in London around 7AM but couldn’t check into the room until 3PM (which was expected). Billie and Max were kind enough in allowing us to store our luggage in their office for the day so we could explore London without having to lug around suitcases. Also, we were changing rooms the next day and even though normal check-in wasn’t until 3PM, they were able to have the new room cleaned and ready for check-in by 11:30AM, which made our room transition so smooth. It saved us from having to store our luggage in their office again, as we were able to just move it into the new room and then continue our exploration of the city for the day. I will definitely be reaching out to them the next time I visit London. They were so kind and accommodating to our needs.