I booked a one night stay for my parents to attend a concert at Hampton Court Palace (stones throw away). They returned with so many positive comments about their stay - Lucy had arranged a parking permit so that the drive was free for them to use, the room was (in their words) “simply gorgeous”, and Lucy was a wonderful host. My parents had used Airbnb before, but this surpassed expectation. From my perspective, Lucy was great to communicate with and had contacted them a few days in advance to make sure they had all the information they needed. A+++