From the moment I booked to the day we left, the communication was next to none. They made sure we had all the basics and even went above and beyond to accommodate our rice milk alternative and bought a substitute when they couldn't find rice milk. Leila and Jerry were very welcoming on our arrival and ensured we were comfortable and had their numbers should we need anything. the children thoroughly enjoyed their stay and didn't want to leave. The loved feeding the cows, looking for chicken eggs and seeing how the horses shoes were replaced. The place is beautiful and we forgot we were still practically in London-ish. They have a stunning location and great for walks. Their beautiful dogs kept the boys busy and entertained. Honestly, thank you so much for the well needed getaway. I will definitely recommend this place over and over again. I will definitely be back ;-)