FAIL: Jubel is an unreliable host for AirBnB. He failed to leave a key out for me in a keysafe lock as promised and did not reply to any messages although, as AirBnB works, he undoubtedly got texts alerts to my messages. I was stranded without accommodation at 7pm in an unfamiliar neighbourhood of London in 1'c. I took a picture of the address on the entrance door to indicate I was there and at the right location, I took a picture of where the key was supposed to be to indicate that it was not, and I messaged both to him along with my mobile number but received no contact throughout the evening/night. I messaged the following morning seeking an explanation and adequate redress and only got a response that afternoon. I received no explanation, no apology and my issue was insultingly described as "strange". I was provided with a basic refund but offered nothing more although I am now out-of-pocket having travelled to the location, having travelled back into the city, and paid for alternative accommodation. Apart from failing to provide accommodation, and although I received the basic refund, Jubel's failure to be contactable in an emergency, and his desponded disregard for leaving one stranded without accommodation as "strange", discloses Jubel as unfit to be an AirBnB host. His eventual reply was his opportunity to offer an explanation, an apology and adequate redress and he failed to do any of the three.