Ivo was great - he replied to any messages very quickly and I soon had the impression he was very efficient which was certainly the case. The apartment was ready fro us by 1pm (even though he had guests that morning he got things ready as quickly as possible for us). Also, as there were no reservations following our booking, he informed us that we could check out later than advertised which turned out very useful. Very welcoming but not overbearing on arrival. All necessary information was available in the flat and Ivo provided clean sheets and towels for all guests. I would recommend Ivo and this apartment for those who want a modern apartment in central London, only a 5 minute walk from St Pancras.