Our stay in Harrow with 360PMS.co.uk (Property Management Solutions) was just fine. This is not a host rented property, so we communicated with several different employees. This is fine, but I will note it as is does mean the interactions are much less friendly/kind and more official/business. In particular, the Property Management Company demands a selfie with your government issued ID before your stay, because of 'bad past experiences on Airbnb'. They contacted me on Whatsapp to request this, which I found strange and subsequently contacted Airbnb to verify (who said this was fine). This did colour my experience with them, as I felt a bit like a criminal (my ID does not have my date of birth on the front, so they then insisted that I also photograph the back). There were no unexpected or surprise kindnesses, as I have enjoyed with other Airbnb hosts. The Property Management Company did not let us check-in early and the cancellation policy is not guest-friendly (only 50% refund). The property itself is a hallway with one window at the end. There seems to be no sound barriers and if you had the bad luck to stay at the same time as a noisy group was across the corridor, that would be unfortunate, as you can hear every time someone sneezes. The TV is very poorly positioned, obviously no one has ever lived in the space permanently. As such, we could never turn it on, because your neck would be constantly craned backwards to look so far upwards if sitting on the sofa and the screen is not visible from the bed at all. Everything was clean and the microwave and kettle seemed quite new and worked just fine. We noted small things like the absence of black pepper, sugar and a recycling bin; but there were extra rubbish liners. We were happy to have three large towels and three hand towels. The kitchenware is okay; you cannot really cook a proper meal because the pots/pans are so small. The shower temperature fluctuates quite irregularly between scalding hot and cold, as I have indicated to the Property Management Company, and hopefully they fix this for future guests. The neighborhood is good, with lots of fast food options and off licenses nearby, and the studio is very near to the underground.