The apartment was lovely to look at but beauty is only a surface aesthetic. The hot water did not work, the heat was not able to be turned on (in October at that) and there was a mass of flooding that interrupted the people living below. Tried to use the concierge service to deal with maintanence and for booking taxis like the ad promises. But I was pushed to the side on several occasions and told they could not actually order taxis (though there is a mention of it here and on the number they gave us to call) and they didn't show up to fix the water problem essentially until we were checking out. I'll leave this to a fluke of a few days because the apartment is pretty... but I've never been so unhappy or mislead by an airbnb and I can say in full confidence that it wasn't worth the money or the three days of showerless wandering through London.