I don't recommend renting from this guy. We arrived in London and to the listing. We arrived at 5:30 pm and I hadn't heard from him about check in instructions. I messaged him but he wasn't responding so I called him. Some lady answered the phone and when I asked for him she said he was indisposed. I explained who I was and why I was calling and she put me on hold. 5 min later she comes back on and says I'm sorry to tell you but we have to cancel your stay. um excuse me? He finally gets on and says something about a pipe breaking and there being no water. okay maybe that's true but do you mean to tell me you could have told me HOURS AGO WHEN IT HAPPENED rather than waiting until I call you to get in. Took us 3 hours to get our money back and find a new place to stay. EPIC FAIL. UNRELIABLE.