You need to state that you the hotel require a holding deposit on arrival in your Airbnb information. You haven’t done this so To the Airbnb customer they have already agreed to a deposit so I am now forced to enter into 2 deposit agreements . You state nothing on your property description. I felt held to ransom to stay for the night as it was late , I had my 11 year old child with me and we had a funeral early the next morning and I also didn’t know if I would get a refund .
It felt like I was being scammed!