Very accommodating. Our check in time was 3pm and I told Lorcan in advance that we couldn’t check in until 10pm; we didn’t actually end up checking in until around 1am. He was super accommodating and really useful with our check in. The bed is also super comfy which always helps after a long drive!! As a side note, there is parking but I’m pretty sure this is permit only and Lorcan told me straight away that I may need to find other parking. Just worth mentioning as it’s London but other than that all good!