apartment we booked was not the one we stayed in, due to a problem with original just prior to our visit. the new location (Charing Cross) was a bit busier than what we were looking for, but the space was brand new and nicely appointed, including toiletries, towels, kitchen essentials and elevator (lift) to get to our unit. it was a bit warm in the third floor apartment for us Americans used to central air conditioning, but we utilized some fans that were available. security was perfect, very close to underground, and plenty of restaurants/pubs, shopping and entertainment immediately around the apartment.