This was one of the worst Airbnb we have ever stayed at. Initially we booked a studio apartment which had all the amenities one would expect according to the listing. En`suite kettle, television. Kettle etc. it’s why we booked this listing as I have some mobility issues and uses a stick therefore I needed to have access to en-suite and our own kitchenette.
On arrival we was told our room wasn’t ready. This was followed by a concocted story of our room being not available as the previous occupant that was staying, had gone to work and left his key so they have no access to the building and offered a different room. This is ridiculous as you always have a master key to gain access. It was late and we had a function to attend in Bromley so we opted to see the new room that was suggested. We had no choice to be honest.
On arrival it is situated on top of an Indian restaurant which you have to access through the back. This is an unlit area as some of the neighbours have security lighting otherwise it’s very dark and unsafe for lone travellers.
On entering the place was not fit for purpose and certainly not for the money we paid. We said we had booked a room with en-suite and tv and the host started to argue that there was no tv advertised as you can clearly see from the photos of the advertisement. The room looked like someone was sleeping in the bed, it was dirty, the windows were filthy, broken plugs not even a kettle. Hair on the bed and we had to go out and purchase cleaning stuff to clean the immediate area. I felt really uncomfortable staying in this room as it was not what we paid for. Immediately the host offered us £10 pounds back for the inconvenience which we refused. We attended the function and came back to a very unlit area that we had to use our phones to climb the stairs. On entrance they were three other females in the property with one sleeping on the couch. They said they had booked 2 rooms but was told that their were told of someone being in the room and their room not available. This is obviously a scam to place people in inadequate rooms not as advertised with the intention of offering you a 25%discount in the restaurant as a peace offering. As I took the keys back to the restaurant the following morning which I was told is a drop off, the host again approached us with a £10 which we refused. We suspect that this is used with other guests and that others had accepted either a free meal from the restaurant or a few pounds back to be kept silent.
This place needs to be removed from Air BNB as it is unsafe because of the location, not fit for purpose as the room was completely different to what was advertised and I felt I had been scammed. I will be seeking a full refund from Air BnB please see pictures