From our first contact online, Anna was friendly and welcoming, and this extended throughout the duration of our stay. We got clear instructions on how to get to the apartment. The place was as described, and Anna put a lot of effort into making us feel as comfortable as possible. Some adjustments are still being made to the place, but they did not get in the way of our stay. We are glad we chose this Airbnb, and will gladly consider it again if we visit London again in the future.