Giles and Alexandra are very warm and kind persons. They respond the message quickly and provide all the things that we need in the house. They prepared a book with full information in advance. When we arrived, Gill, another person, who is very kind as well, was waiting for us. All the things are perfect. The house located in a very nice place although it is a little bit far from the attractions and the underground station. The public transportation, like bus, is convenient. However, it costs around half an hour to go to the center. Overall, this place is very suitable for a family to live and to spend the holiday in London. We highly recommend it.