Gabrielle's daughter was very good about setting arrangements to meet and provide both key and explanations. The flat was exactly as pictured. It was very clean and well appointed but small throughout; a large person might have difficulty fitting in the shower. Its location is right between two Tube lines (10 minute walks to each) and around the corner from bus stops. The neighborhood was very quiet except for some weekend street noise, but the bedroom is located in the back of the flat and my sleep was not disturbed. I am a single woman and felt very safe both at the flat and walking around.