She's a very busy woman but she looks after her guests as much as she can. Kind, respectful, down to the earth, chatty box...
Even the location wasn't my best option (my situation was uncertained and not as good as I wished) I was delighted to stay at hers. Good bus connection to Croydon, happy with the room/price, quiet area, happy tenants...
If you have the opportunity to stay there, you'll find it out.