This was one of the worst experiences I have ever had with Airbnb.
I was stood up by the host no explanation no nothing. No apology either.
I waited outside freezing cold for 3 hours before they just canceled my booking.
Airbnb offered no support, no compensation or nothing.
I will no longer use Airbnb what if I was foreign and didn’t know uk or had kids with me.
It was supposed to be for my birthday one night away just one and it didn’t happen
People who can’t even apologize are awful .
I had to get a hotel which took me another 2 hours to sort out and allocate.
I bought food with me to cook which I had to waste
Still cross about this
If you are reading this do not book and do not use Airbnb ever again I won’t be