Paul was awesome, he went above and beyond. The place is neat, just as described. Tea and coffee is offered.
Paul is kind and willing to help in any way he can. He's polite and we did feel at home. Private room, shared bathroom, and premises. Easy to check in and out. Close to Heathrow but a good 18-20 min walk to public transport, so the location was a little bit inconvenient for us since we used public transportation and were carrying luggage. Nevertheless, I still recommend booking with Paul, for all the aforementioned, on top of that, I had an emergency and he helped me with an unusual request without hesitation so I'm grateful for that.