Communication with Reggie was fast and easy. He was very helpful from beginning to end. Flat is a great size. Lots of storage space, big bathroom with powerful shower. Flat was clean but not spotless. A deep clean and some decor touchups would be nice but these didn't affect our stay. Only thing missing that would have been useful to us was a microwave and a tumble dryer. Everything else was provided. Welcoming touches of bottled water, soda, toiletries were very nice. Overall the flat catered to our needs. Great location to tube station and amenities. Thank you.