Unfortunately the property was rented to me by mistake and should not have been available as it was having work carried out at the time meaning it had no hot water or heating. The host uses a third party to manage the property but all they did initially was try to contact the host. After a fairly chilly nights sleep and no ability to shower the third party refunded the trip in full which was appreciated. Mistakes happen and this was rectified satisfactorily.
The main disappointment was this is a lovely property and I would have loved to have stayed the duration had everything been working as expected!