Ken (Maureen's husband) met us at the flat, and messaged me the day before to ensure we had a plan, which I really appreciated. He also met us earlier than originally planned as we caught an early train from Amsterdam, allowing us to get ready quicker and start seeing London that day. He took time to show us around the place and how everything worked (the tv, washer dryer etc). The flat looked exactly like the photos- I would say the place is actually cuter in person!! It couldn't have been cleaner or mor comfortable. And it had so many extras (washer/dryer, hair dryer, shampoo and conditioner, hair dryer et ). The area was my absolute favourite part of London (that we saw- and we were all over!)! It was beautiful, safe, quiet, with so many cute restaurants and pubs nearby, so close to multiple tube stops, and to Kensington palace and Hyde park.