The flat is inside a business area so there is a gate that closes at 8.30 pm. You then have to ring a bell and wait for the security man to open the gate. Not very practical.
There is absolutely no human interaction. All is by telephone. The key was placed inside a lock box that didn't work properly. I had issues both at arrival and departure to open the lock box. I had to wait 1 extra hour for the cleaning lady to arrive. Luckily I was not in a hurry to catch my flight.
The apartment itself is OK. The window did not close well but fortunately it was not winter. It was extremely hot inside.