Ann (?) was there to greet us on our arrival and did a great job going over everything and answering any questions we had. The place did very well for our family of 4. The neighborhood is nice and the location is walking distance to Pimlico tube and Victoria Station for rail service and grocery stores. It was a shame that the master shower wasn't working, but we made due with the other. I enjoyed hearing the bells from the church nearby, audible but not too loud to bother you. Recommendations to the Host: adding a black-out curtain/layer to the drapes in the master bedroom would be helpful, so the bright sun isn't what is waking you up in the morning. Adding area rugs to the bedrooms similar to what you have in the family room would be nice. The new carpeting is a bit hard on your feet, even with socks. Overall, our stay was a good one!