The flat is exactly as pictured, very clean, bright and spacious. It has excellent proximity to the tube and shopping at Westfield mall as well as the Sainsbury local around the corner, which has everything you could need. It was generally very quiet. There was just one flat key, which made it difficult to split up from our group of 3, and we required a second stop in central London to collect it on arrival. This would have made taking the tube very impractical and unfortunately we weren't made aware until a day before departure from Canada. Depending on the time of day of arrival this can (and did for us!) add considerable time getting to the flat from Heathrow. Otherwise the flat was a lovely place to return to at the end of the day. Mark was pleasant to deal with and responded to questions quickly. I would stay again!