Note that the reception is also the bar area, which is a little unorthodox but it’s fine. You will need to take your luggage to the first floor, it’s a bit of a schlep but manageable. Thereafter there is a lift that will take you to your desired floor. Otherwise the place is pretty damn cool. Vibrant colours, eccentric art work and personable staff all add to the vibe. A super location too. You are very close to Kensington Gardens, shops, restaurants and cafes. The tube is not far away and London cabs are two a dozen round there. If you are tall (185cm +) ask them not to put you in the roof rooms as the slopes of the ceilings will partly compromise your ability to walk freely around the room. Ideal for smaller people. Still loved it though and the beds are so comfy. I slept very well.