Jade was AMAZING and so NICE! She gave us specific, wonderful directions on how to get to her apartment, and we were able to find it easily at night! Her apartment is in a convenient location - only 5-10 minutes walking from the Oval and Vauxhall underground stations. Plus, Vauxhall has the train overground station, too, so it is easy to get places quickly. Jade was very welcoming and allowed us access to the kitchen, where there was always tea. I liked being able to store leftovers in the refrigerator, too. Having the washer, as well, was a great plus because we were out of clothes by the time we got to London. Be warned if you have large suitcases that there is no lift in her building and your bedroom is up the stairs, too. There is also no desk or table to sit down and eat or work. It wasn't really a big deal, because we would only eat breakfast and leave for the day. The rooms were clean and well-stocked. The beds were comfy and there is a rack with hangers in the room for hanging/drying clothes as well as a full-length mirror. The shower does not have a door or curtain, though, so be careful not to get water all over the place. Also, for the Americans that aren't used to it, the shower head is not attached to the wall - you have to hold the head the entire time while you soap up and then use it to rinse your body. It is perfectly capable of giving you a good shower, but might be a bit awkward at first. Also, do keep in mind there are children that have to wake up early to go to school. Jade's children were lovely, but may wake you up around 6:30am/7:00am as they need to get ready, shower, talk with their mom, etc. Overall, Jade was wonderful and the place comfortable. However, it may be hard to sleep in and the bathroom is minimal. It suited all my needs as I wanted a safe neighborhood and comfortable bed waiting after I returned from exploring London.