Jonathan and Olivia communicated very well and were super welcoming and flexible. We really appreciated the use of a kitchen (one of my kids has a food allergy and cooking "at home" was a major selling point). Loved the decor and all the books--this was much more like staying with a friend than a bland hotel experience (many AirBNBs feel that way nowadays). We were a bit concerned about being farther than we wanted from Central London for sightseeing, but the proximity to under- and over-ground stations made getting around pretty easy!