I checked out and had another room ready for the next night. Instead of holding my luggage for two hours, they asked me to place it in the luggage holding lockers, which charge 3.50, which was fine, except it only takes coins which I didn't have. I was late to a brunch, so I had to take my entire suitcase, which was heavy and walk it through london. The fact that they cannot make a simple exception is ridiculous. I will avoid this place in the future.