We had a nice stay at this location and from a convenience and cleanliness standpoint, it was a good experience! Located very close to the tube station and walking distance to lots of cute neighborhood eateries. The communication leading up to the stay was fantastic but unfortunately dwindled once we arrived. We were able to check in early before the flat was cleaned to store our luggage, but the cleaning wasn’t completed until almost 5pm. However, the cleaning lady was the most lovely woman and very helpful! Also left her number for us if we needed anything. Toilet paper was forgotten and when I messaged her, she brought it over the next morning herself. I do recommend that there be some sort of a binder or print out of how to work all electronics (tv and stereo) and utilities (showers, dishwasher) - that would have been very helpful. When we had questions on how to work the electronics, they couldn’t be answered or were ignored. So we stayed for six days unable to use any of the the TVs (my dad had wanted to watch Wimbledon and golf, and uses the TV to fall asleep, so was disappointed). Lastly, the bath/shower in the hall bathroom only gave out water steaming hot or ice cold. We tried for so long to fix this before giving up. When I inquired about this, they said a plumber would be sent, but either one never was, or if they were sent they didn’t inform us and the issue was still not fixed. Drainage in the master shower also seemed to be backed up. All in all, we still thoroughly enjoyed our stay and the flat is absolutely lovely! But for over $500 a night, my dad and I felt that it missed the mark on a few key things. Thank you for having us!