Alan welcome us very warmly though we arrived very late at night. Every facility was well work, rooms, bathrooms were all very clean. It was warm enough to sleep well. 2nd floor was a little noisy because of cars outside, but bedrooms in 3rd, 4th floor was relatively silent. The dishes and tools in the kitchen were adequate. Plenty of towels were supplied for each visitors. The location was super great to tour London. Above all, Alan always finds my message very quickly and responses well for the requests.