Prior to our arrival the host communicated that we would need to tell other building residents that we were, “friends of his and not Airbnb”. That should have been a red flag right there. Upon our arrival, after a 14 hour travel day, we found the toilet to be clogged and unusable. I immediately attempted to contact the host via the Airbnb app. The host responded 2.5 hours later, after I had located a hardware store, purchased the necessary toilet tools and made the repairs to have a functioning toilet. At the time that the host responded, I also let him know that the heat was not operational, to which there was no response. The low was 33 degrees Fahrenheit that night and the unit was extremely cold. The host was unable to have the heat repaired and after two nights at near freezing temps, we were forced to checkout early and find alternative lodging at a significant cost. After many enjoyable Airbnb experiences, this host and unit were an absolute nightmare.