The flat itself is great. Amazing location, a lot of space, updated features and comfortable bed. However, we did have issues that caused us to not give 5 stars. When we arrived, all of the towels were in the washing machine and we had to hang them up ourselves. There was also no hand soap and a small amount of toilet paper. The host was able to send us some the same day which we appreciated. We also noticed on arrival that it felt like someone was living there. There was a lot of food in the fridge and cabinets and wardrobes were full (except one empty for us, however the doors were falling off the hinges). One main issue we had was every time we took a shower, the entire bathroom flooded. We alerted the host and she said she would send a plumber and never did. We ended up using about 3 towels every time in order to soak up the water on the floor. I’ll also note that we stayed for 2 weeks so this was something we had to deal with throughout our stay. After the first few days of our stay, the gas card ran out and we had no hot water for two days. We ended up having to go put money on the card ourselves and the host said they would pay us back (but still never paid us back even after we left). The host was also pretty hard to get a hold of, which was unfortunate especially when there were issues that needed to be resolved ASAP. While we did have some issues, we loved the flat and think it would be perfect with a few changes made.