Our host did not meet us outside as promised to give us the keys when we arrived at the property. Instead, we were told by the host to wait until someone exited the building so we could get in. After waiting outside for 15 minutes and not being able to get a hold of the host, we were allowed in by someone else who lives in the building. When we got to our apartment, the door was unlocked and we found that it had not been cleaned from the previous guest’s stay. When we informed the host of this, he proceeded to get extremely argumentative over the phone, shouting at us and telling us he didn’t want us staying at his apartment and he “couldn’t afford a bad review”. He was extremely unhelpful and made it feel like we were in the wrong. He told us that he wouldn’t be able to get it cleaned because there was no spare key and we would have to go back to let the cleaner in. The host did not once apologise for this situation and did not seem willing whatsoever to make amends.
I then received a message 2 hours later telling us the cleaner had been and we would be refunded the cleaning costs - which I still have not received.
Although the flat itself was fine, I would not recommend staying here due to the poor communication and terrible host.