The Costumer service is good, Hesham replies very fast, also Check in was good. The area is very posh, also the building is victorian, as described. Unfortunately we were not very happy in the room though, as it was not very clean (e.g. floors were sticky, hair in Bed, unclean windows, hair on toilette seat..)
The kitchen only has two pans for cooking, no pasta (unfortunate, as we wanted to cook pasta).
The price is good, but I will pay a bit more next time to feel entirely comfortable in a clean room.