Mickey was prompt to reply to any questions I had. The check-in process was simple. We got the keys from the front desk. There's a person at the front desk 24 hours a day. Check out was just as easy. We found the apartment to be very clean. The shower/bath was wonderful. There is a rain shower head and another more powerful shower head. There was ample toilet paper. In the kitchen there were a few food items like salt, pepper, sugar, teas and coffee. There is a dishwasher. There were plenty of cups, silverware, plates, bowls, etc. The beds were comfortable. There are 2 elevators so we never had to wait very long. The apartment is located close to a grocery store, pharmacy and tube station. We had a lovely dinner at Carluccio's Italian Restaurant and Shikara Indian Restaurant. Brunch was delicious at Muriel's. I would stay here again next time I'm in London. Safe neighborhood, close to good shopping, close to a tube station, lovely restaurants and sites nearby and a great host!