This was not an Airbnb with a personalized feel, host and greeting, but rather an impersonal, basic and acceptable mid-cost hotel, below the standard of a Holiday Inn Express. I would not stay here again, although it was not bad (except for the hallways and lack of decor in the rooms.)
I suggest either booking The Citadines Hotel directly, not using an intermediary like Airbnb, or booking a different hotel directly or booking an actual Airbnb with a real person as the host.
There are so many alternative places to lodge in London that I would recommend these myriad options.
This lodging was plain, uninspiring, well-located in Soho, near Trafalgar Square and multiple theatres and restaurants, a bit loud (hallways, other guests and squeaking doors outside the bedrooms) but still adequate.
The beds were medium quality, the sheets were low quality but the curtains were good and made the bedrooms dark and cozy for sleeping.