Terrible service! we went to the house at 16:00 exactly when the check-in was and the cleaners were there to mop and see the dust that was under our beds! generally unacceptable service! I asked them to bring us sponges to wash the dishes and a towel to dry ourselves in the kitchen and none of these were brought! I had asked to speak with someone in charge, but like good professionals they didn't even answer me!
I leave the best for the end as we had 2 babies with us who were burning themselves in the bathroom from the hot water provided by the house!
they never came to fix the water in the bathroom which was always hot!
unacceptable