Had a memorable time in London for the marathon. Paul was always easily accessible via messages and instructions for getting to the flat and checking in were easy. We had some issues with a leaking ceiling in the twin room and a mouse, not ideal but out with Paul’s control. Handled professionally by the hotel staff . Wasn’t immediately aware that the flat was accessed from within the hotel. The location is superb, close to Marble Arch underground and a stones throw from Hyde Park, perfect. Nearby local supermarket and shops. Would have been 5 stars had we not had the issues mentioned above which were disappointing for the cost.