Zhuoli was a wonderful host. We arrived in London at a different airbnb where we ran into many troubles. Thankfully, airbnb was super helpful and helping us relocate. Zhuoli was also amazing during this very last minute change; it took us about 2 hrs from the time we made the change to the time we were able to enter the new apt. Zhuoli and the apt certainly meet the criteria for super host. My only comments - which don't change my five star rating include: be mindful that the area of this apartment is amazing but with that comes very loud noise/people outside especially later in the week/weekend. You have three bars near by. Second, we really had difficulty with figuring out the heat so wish that was a bit easier to navigate. Otherwise, the beds were great, the heated bathroom floors were a wonderful addition and the ease of check in/check out was great.