We didn't get to spend much time with Nicky but she was very responsive prior to and during our stay. She was very helpful when our plans changed at the last minute and was able to be extremely flexible with our check in time. The room was clean, comfortable, and well equipped for a pleasant stay. We enjoyed the 15 minute walk to the nearest tube station (there is a bus as well, but we preferred the walk)--we found a great cafe for breakfast along the way! It is not located in the city center, but we enjoyed staying in the quiet neighborhood and found the commute very easy. We would definitely stay again!