The place was beautiful. I really enjoyed the fireplace and the ping pong table.
However, I am still greatly upset over the lack of communication from host makers.
There was a delay in check in on the host’s behalf. I was told to check in at 4:30 instead of 3PM. I was at the property around 4 to drop my luggage and the cleaning was far from complete. I informed the host to let me know when it is done. And not rush the cleaning if it meant the place will still be unclean at 4:30.
An hour later, at 5:30 pm. I still had heard nothing from the host. No phone call. No email. After I called myself, I was finally told that the place was clean and I could go to the Airbnb. This phone called was at 5:40pm.
Bear in mind, I was pretty much roaming the roads of London in rain for 2 hours 40 mins waiting for some update, only to have to chase myself. I was informed that I will receive a refund of the cleaning fee for the inconvenience caused and the hassle I had to undergo. However I never heard back. Not what you expect in terms of service when you’re paying around 600 pounds for 2 nights.