We liked Max and Billie's place, which was very clean and very much as pictured. We also thought that the area seemed nice.
Unfortunately, we had a nightmare stay - the last night of our trip there was a break in to the apartment while we were out and we lost our laptop and iPad in the theft. We don't really understand how the thieves got in as we were at the theatre. But they must have used a ladder and somehow opened the high window at the back of the property. We never touched the window, the lock of which was very high up (my partner is 6 foot and had to stand on a chair in the property to secure it after the theft) and we just assumed that it was sealed and didn't open at all. Until we got back and found our stuff gone. Our hosts' assistant was helpful as helpful as she could be when I called in a panic. I guess we were just unlucky. These things do happen, especially in London, but I do wish we'd been able to talk to Max and Billie about what happened. We were told they were too busy to talk to us, which might have been the case as they do have a lot of apartments, but we didn't feel like what had happened to us was taken seriously.
I've stayed in a lot of Airbnbs and never left a negative review before, so I do feel badly about this. Max and Billie, and their assistants, seem like nice people and we don't blame them at all for what happened to us, but we did have a bad stay.
As I said, the apartment we stayed in suited us well until what happened, it was good value, and clean, and very well-kept which is all important and valuable. And so I wouldn't discourage people from staying there - I'd just recommend that to be careful with security checks and maybe take your stuff with you out of the apartment if you feel unsafe.