Nigel was great,,,the location is 4 1/2 stars!! Only thing from being 5 star was the pub next corner, kind of loud one night,,, but we were there 5 times ourselves!! Walking distance to 80% of London sites. Embankment tube steps away...Fantastic area to be, safe, with lots of eating establishments with in 1/4 mile. Spa on one side of the unit and a health club on the other!