Antonia was very helpful prior to our check-in (directions, early check-in due to our flights, etc). She helped us get oriented on our first day and having Oyster cards was a major bonus! The room was furnished well and everything was provided for, even an adaptor! Breakfast was always set out in the morning, no matter how early we left. All in all good experience! Also excellent location, short walk to big ben and westminster abbey! Thanks Antonia! :)