Alex's flat is sparkling clean, and the bed and pillows are so comfortable! Everything we needed was there, and communicating with Alex was very easy. The flat felt homey and cozy. One thing to note: the area was a bit noisy on Friday night until about midnight (we had the windows open as the weather was nice); the rest of the week was quiet, so not a big deal but just an FYI if you're a light sleeper.