The flat was as described and a fantastic location. We had some similar problems to a previous review in that we were also late and also had an unfortunate exchange with Emi as a result. We sent an email that we would be late due to late plane departure but she did not receive it and our phone did not work immediately in the UK so we could not call her to make other arrangements. Our tube station was closed and overly crowded due to a carnival and we had trouble finding the apartment as the mapquest map was almost useless. I also did not understand the phone system and was not provided the local number, only the international number. So when I finally got change, figured out the pay phone system and asked people how to call the number I had, she was quite annoyed as a result even though these circumstances were not under our control and could have been avoided with better instructions provided beforehand. When I reached her by payphone it cut us off early but she managed to tell me where she left the keys (which was also a bit complicated as she gave the person a different name and different instructions than she had given me so he was suspicious of me). I think this would be a great listing if she provided better instructions on how to find apartment for non-Londoners, left the keys with someone reliable and left instructions by email on how to open door as the lock system was very difficult. Also we could not figure out the heating system (it was cold that weekend) and other appliances. With better instructions and anticipation of potential travel complications, particularly for first time renters, this could be a really good place to stay for the price. The apartment was clean and the beds were great (important to me). The street noise was an issue the first night due to drunks on the street shouting all night long but it was better on subsequent nights. Apart from all the problems, I would stay there again.