The room itself was very nice and in a great location.
But we were required to pay a GBP250 security deposit on arrival which we were told would be refunded once we checked out. It was not the usual system where a hold is placed on the amount on the card, it was payment. We were then asked to email a particular email address once we checked out and to provide the receipt details and request a refund then. We checked out without issue and requested the refund in the manner proposed, and did not receive the refund. I followed up several days later and the response was that there were “technical issues” with processing the refund and they then asked me to provide my credit card details and expiry date over email (which I refused to do). This is extremely inappropriate and dodgy. The whole experience made me feel really uncomfortable and upset. I look forward to receiving my refund asap.