On the first day we realised there are a lot of basic supplies are either running out or none, such as hair dryer, laundry detergent, cleansing gloves, sponges, kitchen rolls, toilet rolls etc. All of these require us to purchase themselves, although Rentigo agree to pay back the cost of the supplies, it is still unreasonable for guests to buy these basic needs themselves. Another problem is the flat is not ready for new guests to stay, such as there is no hot water in the en-suite bathroom and water running very slow in the bathtub outside, these should be sorted and checked before guests moving in. Hygiene could also be something to aware of, although the flat is generally clean we still found some bugs in the bathroom, there are some old gaps in the bathroom maybe causing these. Water not flushing in toilet and sink blocked drainage etc. Overall Rentigo is very responsive for queries but things above need to be significantly improved