Highly recommended.
We stayed here because we were visiting the National Archives in Kew and Kew Gardens. Both walkable, but frequent 65 bus (stop close by) even quicker. So very convenient. Richmond Station and town centre 5/10 minute walk. Good Italian restaurant, Treviso, at end of road.
Very quiet, apart from one morning when the Heathrow planes got going early. Almost no traffic noise.
The room and the next door bathroom, which was for our exclusive use, weren't on a floor of their own, but this didn't present any privacy issues. Use of family kitchen for making tea, toast, etc (provided) in the morning, and at other times, was handy.
Anette very friendly and helpful, while at the same time not intrusive.
Overall, a very pleasant place to stay, and good value.