The hotel itself was adequate. The room was a little beaten up but overall cleanliness was brilliant. The room we had wasn’t like the picture however I understand they can’t list all rooms but the room we had was definitely smaller than imagined. The greatest disappointment was that the desk staff were quite rude particularly at check out. The young lady had a short tone of voice and sounded annoyed I was asking questions. They also took £25 for something however it wasn’t clearly explained and when I asked about it upon check out she was very rude about it. Great amenities in terms of the restaurant attached to the hotel (Bella Italia; the staff there are lovely!) and fabulous location as very close to the Paddington station. Although the hotel can’t avoid this I will say if you plan to stay make sure to bring ear plugs as if your room is close to a snorer you will be up all night as the hotel is situated in old houses with thin walls ! Overall a good experience.