We did not get to meet Michelle but Jane was there meet and greet us upon our arrival. She was very helpful and gave us a full walkthrough of the apartment along with tips and recommendations for restaurants. Communication with Jane and Michelle throughout our stay was excellent and they addressed any questions we had. The space is more than enough for two people and is in clean condition. The location of the apartment is fantastic. It is surrounded by restaurants, shops, pubs, and public transportation. Noise can be heard from the street below however the noise did not go late into the night and was not an issue for us. Wifi and washer work well. Highly recommend this apartment for a comfortable and convenient stay in London.