First of all Nava was completely truthful about her flat. The outside of the flat looked exactly like the picture that appeared in Airbnb. My son arrived days ahead of me and his word to describe Nava was "wonderful." My son never uses that word. Throughout our stay she was helpful, friendly and kind. She printed reservations for us and provided yummy fruit treats and cleaning services several times. The flat was in a great location. I am a runner and enjoyed being so close to Kensington Gardens and Hyde Park. It is also close to underground stations. The flat was warm, comfortable and cozy. Nava provided many helpful items including a blow dryer, electrical adaptors, maps, guides, iron and ironing board. The shower was awesome. I would definitely go back.