All was fine except we stayed on the 7th floor and the lift was down the entire stay. Thankfully we had help with 5 heavy luggages going up and some help coming down. It sure was inconvenient climbing up and down 7 floors a few times daily but in the end we took it as good exercise. Staff at the counter generally very kind and helpful. Only thing is instructions to help us bring luggage down at 6:15am (our taxi to airport was 6:30am) wasn’t passed from one shift to another and caused some delay. But overall despite all these, it was still a very comfortable place, convenient and we left still very satisfied. Thanks