I usually don’t post reviews as I figure you win some, lose some, but our stay at 45 Grafton Way was a highly Disappointing experience which cast a shadow on our stay in London. Before checking in we had spent a week at a hotel and were looking forward to a more relaxed Airbnb experience at this flat. The negatives cast a pall.
Despite handy location near public transportation and restaurants this property felt tired and dingy. This was not worth what I paid.
The outdoor patio would be great in warm months but in November when we stayed, it was unusable due to cold and rain. Price should be lower in cold months.
Pros- location, spacious and comfortable living space. Large dining/work table.
Cons-
When we arrived Freezer was frozen over and door didn’t close, water on floor. We were instructed to leave the door o-en and put a towel on the floor. Eventually someone came to fix it and left a soaked bath towel in the washer.
Used the washing machine - clothes came out discoloured. Likely bleach residue in machine. Drier was inefficient and we had to hang clothes to dry in living area.
Some Pots and pans were old and dirty. Some should be thrown out as unsafe to use. We wanted to cook in one night and I had to scour some pots as they had food residue. The cutting boards were so marked with cuttings the surface was fuzzy. Unsafe.
Bedrooms were cramped and dingy. Dirty carpet in one room. Cupboards were filled with extra sheets., Towels and cleaning items so no room to store clothes.
Bath Towels were harsh and rough.
Hall bathroom had foul smell so my daughter used the ensuite in my room. We had to keep the door open to air it out.
The neon sign from the restaurant below glared at night despite black out blinds.
Noisy neighbours upstairs and next door.
Power outage and wifi dropped off after 4th day. Some attempt to remedy from Arcore but they wanted to come in during the day when we were out which I declined.
We had let Arcore know of our disappointment within 24 hours of checking in. I told them we wanted to move to a hotel but wanted to know if we would be refunded for the remaining days. They did not reply in a timely manner. 2 days later the host replied but did not answer my question about refund. By then we had settled in and it was too much work to relocate for the remaining days of our stay.
Arcore staff were nice enough. I asked for an extended hour for
Check out which was granted.