I arrived in London in the Friday of New Years Eve without a place to stay. (I had accidentally booked my hotel for the wrong weekend.) Etsh was very quick to reply and that made ALL the difference in the world! He was accommodating. Gave great instructions. In fact, he told me how to get there from 3 different metro stations! :) Excellent communicator!!
The place was perfect!! Very clean. Safe. Great location. Would stay there again on my next trip!