Blissfully quiet and comfortable apartment. Kirsty was a very communicative host, despite living out of the country. Easy to access the keys. Plenty of room for the 3 of us, giant comfy towels, good beds, efficient use of space, tons of storage. There is an elevator/lift that goes from the lobby to one floor below the apartment/flat which we discovered on our 2nd day. The only tricky parts were operating the unfamiliar British technology (laundry machine and heating system), but reading the manuals provided helped. Highly recommend!!