From my first question to Alexander, until my last when we were departing LHR, he was consistently prompt and courteous. We are a family of 4 and upon our arrival, we realized Alexander's apartment was the perfect place for us. It is located on the 3rd floor, WITH a lift/elevator in the building!! The wifi was awesome, as most mornings & evenings all 4 of us were on it at the same time and there was never a problem for any of us. The big tv was a hit with the kids too. Alexander's apartment was impeccably clean and it's more spacious than the pictures show - we had plenty of room to relax, watch tv, eat a meal together and plan the next day's schedule. Since we travel with our carry-on luggage only, the washing machine was a true blessing. Alexander's apartment is sincerely a 5 min walk to/from the Paddington underground tube station. From Paddington, we could go everywhere in London and we certainly took advantage of the underground travel system. On our day of departure, we took the Heathrow Express from Paddington and it was a nonstop 15 minute ride to LHR!! The Heathrow Express is free for children 15 and under, and it is only 6 pounds for airline employees with their ID!! My children, ages 15 & 13, wanted to extend their vacation, but of course they had to get back to school, so the answer was no. Their departing request - to stay at Alexander's when we return to London. Without a doubt, we enjoyed our days in London and Alexander's apartment was a major factor in our wonderful and memorable trip. We will definitely call on Alexander when we return to London!!