Anna is incredibly amazing. I was late for checkin due to various reasons. She was extremely patient and waited for me until 3am! She is very responsive to our questions and helpful during and after our stay. She is a great cook and made tasty English breakfast for me and my friend. We also had great conversations with her during breakfast. The room is close to downtown London, and is located in a quiet, safe, and peaceful neighborhood within a walkable distance from the underground.