2 days before arriving to the UK Kenny explained us everything about the check in and how we reach the location of the apartment. The communication overall was good, he replied really fast to our messages.
The apartment is exactly the same as in the photos, the bathroom is new/renovated, the kitchen is clean, the two bedrooms with double beds are a bit cold in winter since they have no radiators.
The location compared to the price was also really good, you can either take the Bus 1 directly to the centre or the Jubilee Tube. Overall a good experience and a comfortable stay, totally recommend!