The apartment is conveniently located withing 5-min walk from the Buckingham Palace, 10 min from Victoria Station (easy walk through a mainly pedestrian zone), 20 min from Westminster and Trafalgar Square. Sibylle is extremely responsive, answers all messages immediately. The person doing the check in was also responsive and helpful. The unit was generally clean, but could use some remodeling. A few things in the kitchen, bathroom, bedroom and living room should be fixed or added. Some basic supplies were missing, which we pointed out to Sybille during and after our stay. We paid a premium price for this apartment and found the price to be based on the location, but not the level of comfort.