Kristina was really responsive and helpful during booking and check in and check out. Sadly the place was way below the standard expected. The whole building smelt badly of sewerage and the apartment itself was very shabby and musty and in desperate need of a big update. Location on the other hand is perfect being a stones throw from the museums, but next time we would book a nearby hotel which had rooms for the same price, would have been much cleaner for our kids.