Hester's home was beautiful! And it was in an great location; right down the street from the underground, as well as some grocery stores and places to eat. We were usually gone most of the day and she was gone most evenings while we were there, but the times we saw her in passing she was very pleasant and helpful. There was a minor issue with our air mattress leaking, and she very promptly provided us with another one and took care of it. All in all we had a good experience and enjoyed our stay in London!