We arrived at 7pm, in the dark, and I had misplaced the instructions on how to get there and what number to contact! But I remembered the address and we found it fairly easily in the end. Ana was very welcoming and showed us round to the studio, and explained how everything worked - especially the heaters! The studio was really comfortable for our three day stay, and very, very close to the National Archives where we were doing some research. The only drawback was the planes flying over head for landing at Heathrow - one every 3 minutes or so during the day. Just as well there was a curfew at night - but we didn't need an alarm for waking up in the morning, at all, as you can imagine. If you are researching at TNA Kew, this is the place to stay.