We had booked for three guests and when we went to the apartment, we didn’t realise till much later that night that there were no sheets or blankets for the three person. Also, the pull out mattress that was in the living area was filthy, stained and marked. As it was early hours, the third guest couldn’t use it and ended up sleeping in another friend’s accommodation. There was no toilet paper in sight, the toilet had a dark stain at the base, there were hardly any glasses either. The Airbnb management asked why I didn’t call so they could rectify the situation. It was in the middle of the night, and hardly convenient plus we were out quite a bit.
My response to that is - they knew there were going to be three persons staying - the appropriate number of bedding Should have been made available from the start. The toilet paper should have been made available from the start - that’s a basic amenity.
On the upside - we loved the location! That’s why we chose it. We were way too busy enjoying the great weather and location to have to be reporting issues that they should dealt with initially as a minimum.