everything was great except Altido had different representatives communicating with us giving different instructions. when calling the altido office for late checkout, they agreed to give us until 12 noon, but via the Airbnb app, they msg that checkout was strictly 10am and they do not recognize whoever we spoke to eventhough it was Altidos direct office line. I don't mind the 10am checkout time but they did agree to give us 12pm late checkout time, because when we arrived for check in, even though the room should have been ready by 3pm, the cleaners were still cleaning it at 5.30pm. I lost time at check in and was hoping they'd be flexible for our checkout but was denied. even chased out by the cleaners and we didn't even have time to clean our mess coz we had to pack up and leave. other than that, the stay was pleasant and everything in the apartment was as advertised.