The flat is next to a bus station, you will need around 25 minutes to Victoria station by bus. The area is super nice with lots of cafes, pubs and restaurants around. (I can recommend the lovewalk cafe and pizza from Theo's.)
The whole flat was tidy and clean, we had the possibility to eat a little breakfast as well.
We haven't met Francesca in person, but we stayed in contact the whole time.
I think it was even better to get the key from the shop instead of letting the host wait until you arrive.
All in all we enjoyed the stay and I would definitely book it again.