First impressions were simply awful, I arranged a trip to London for my girlfriends Xmas present with the spa a big selling point, don't get me wrong that was amazing. HOWEVER we were greeted by a stressed out Anetta. Appratnely someone had a party in our flat the night before and broke the shower which was fixed later on, I couldn't work it out as the hosts only live next door so must have heard people partying. We had arranged an early check in for 2pm however only got into the flat at 18:30. Apologises were given but quite rudely by Anetta, who kept mentioning she had somewhere to be which seemed more important than us. Everything was sorted efficiently however a warning before arrival would have been nice. Not to mention the dinner party our hosts had which kept us awake until at least 1am the next night, it would have also been nice to have been warned about the early morning builders the hosts had in everyday of our stay. Never the less this apartment was spotless and the spa made our stay.