In 8 years of using Airbnb this is the first bad review I’ve made. The internet didn’t work downstairs, meaning the television didn’t work (it relies on internet, there is no 4G coverage so no internet is no internet. the fridge didn’t work meaning my food stank in the morning, 3 out of 4 bedside lamps didn’t work, there was a strong smell of paint, the front door didn’t close properly, half of the radiators don’t work (controls have been removed), the back door doesn’t open , although there is a small garden but you can’t use it. The flat could be amazing but lacks basic care and maintenance. The location is super.
When we told Robert the problems he did allow us to check out early as it was not possible for us to live without all these amenities. However he didn’t authorize any reduction in price and we paid £242 for 1 night and had to pay a premium for another place to stay. So for me it’s a 1 star, poor service, poor accommodation, and a poor outcome.