Although communication and check in were good, the property was not clean and several things were not functioning properly.
The bed is broken and can not even be slept on (all the springs broken on the left hand side), the fridge was broken and made a screaming noise, the TV is pixelated, the wifi didn’t work for the first two days, the radiator in the bathroom wouldn’t come on at all (it was cold in there), the shower head was 3/4 blocked, there was a dirty old shower curtain and the bathroom itself was filthy and shabby (as has been mentioned by previous guests - so not attended too since, clearly).
The place is neglected and more than tired.
We accept that we should have contacted the management with these issues whilst we were there but were very preoccupied with appointments and didn’t have time, but we did contact them on the day of leaving listing all the above.
We have had no offer of compensation which we find very disappointing and dismissive, especially as we had to sleep on the floor as the bed couldn’t be used.