We were made to feel welcome however communication prior to our stay and during was limited.

The description was accurate in terms of location, apartment and distance to tube however the only thing that we felt was not accurate was the sofa bed which had cushioned panels that unfolded onto the ground. There was no support framing or mattress. This is not a real sofa bed and should be described otherwise.

It also would have been beneficial if the book left for us to read in the apartment had less information regarding rules and the excessive fines associated with breaking these rules (eg: no make up on towels or a 60 pound fine will follow) and had instructions regarding the use of the appliances such as the oven, stove or washing machine.

Had we known from the start that we were going to be wrongly charged for damaging towels - towels that were provided to us in this condition and that we DID NOT damage we would have been less trusting in our host, taken photos on the first day of any small inconsistencies in the apartment and amenities and reported it to our hosts immediately.