Shabana was nice & the place was clean/as described but we did run into a couple of issues. The shower was filling up/clogging while using & this was a bit annoying. Second, we noticed the lock on the front door of the house was faulty/defective. After only the 3rd time using our key to open the front door, our key snapped. This was very inconvenient since we had just got back from hanging with friends in central london & it was pretty late. But, we had no choice but to call Shabana to get inside. She sent her husband from across the street who met us with an attitude. Which was understandable to an extent, since it was late. He proceeded to tell us we don’t know how to use a key & that it was our fault. When he used his “brand new” key to open the door, he too, started to have issues with the faulty lock and it took him a few minutes to even get the door open. He ignored this fact & still told us we owed £15 for the key. For these issues, I cannot give 5/5. Shabana was kind though.