I m not surprised why there are dozens of bad reviews about this place.
I worked years in hospitality and I understand the market (check my CV dear “manager”).
The rooms are quite good,expecially for the pricey you pay, clean and spacious.
Housekeepings don’t-speak English at all.
The reception is made by a great guy with long hair,he deserves definitely better place to work in his career ,helpful and professional.
Then PRAISE GOD you won’t find the manager Lucas,guy with the glasses.
He robbed me money for the late check out (I can see he did the same with plenty of other people so I’m not surprised) for 45 minutes delay when the room was empty with only one bag.
I tried to talk with him but he was so uncommunicative only being able to add “WE ARE NOT IN ITALY” ,”IF WAS FOR ME I’D CHARGE MORE” and “GO AND TAKE YOUR LUGGAGE” Justifying this money already preautorized in my card.
Dear manager, the people are visiting Nox Hotel aren t customer but GUEST and the market your work is supposed to be HOSPITALITY and you should help people,make them feel like home.
Being Racist is also so bad,we are in 2022 and you should avoid this declarations (but this one will be discussed other places).
DONT STEP IN THIS PLACE GUYS.