Dawn and Edward were great!!!! Our airline company delayed our baggage so we arrived later than expected. Edward was there waiting for us with cold water. They were so accommodating! We did not have our luggage most of the stay but we were able to get by with that was offered in the room. There were maps, snacks, toiletries, etc. The room is just as described and we had our own keys to the apartment and room. The bathroom was amazing—very spacious and we were the only ones with access to it. The apartment is close to the bus lines which connect you to the rest of the city, including the underground “tube.” We cannot say enough about our hosts. They gave us great tips on attractions and great restaurants. If we’re ever back in London, we know where to stay.