Me and my two kids (9 & 14 years) stayed in the apartment for four nights. The apartment was quite a lot like in the pictures. Getting in was easy. We had a little unpleasant welcome when the cleaner hadn't changed our linens and there where no towels anywhere. Verity answered very quickly and handled situation quite quick but we had to wait several hours to get a cleaner to come in and help to change the linens. There was not as many clean towels left in the closets but we managed. Verity gave as a discount because of that without asking so it was a nice gesture. Bathroom was maybe not as nice as in the pictures but overall a beautiful apartment. Kids loved that it was so close to Westfield shopping center so we didn't have to go to the center to shop in the crowded shops.