Arrived to a very dirty apartment: dirty sheets, unswept kitchen/living room floor, showers had hair and dirt, fridge and microwave were not wiped out. We contacted host and he promptly arranged for the cleaner to come back and reclean…Cleaner was very sweet and apologized but as a result we couldn’t shower or unpack until 5:00 pm and we had a concert to go to that we ended up being late for. We discovered the fan in the livingroom was broken (it was EXTREMELY HOT) and I contacted host about that as well and he arranged to buy a new fan but I had to go pick it up the next day. We also discovered no wine glasses (that he has listed as being provided in amenities) so he added those to the shopping list for me to pick up with the fan. I’m not sure why he couldn’t arrange for those things to be delivered or someone else pick them up? (He was out of the country for a month). The two worst things were that 1) the terrace, which we thought was going to be big and wonderful and a lovely space to sit outside and enjoy with my family, was rotten with a large hole in the middle of the deck flooring and many boards curled and unsecured so it was very dangerous to walk. We ended up not being able to sit out there at all! When we expressed our concerns to the host, he said he knew and had arranged for repairs to be made in September. But he never told that to me when I was considering the apartment listing and enquired about the terrace. He only told me he didn’t have photos to show me the terrace.
2) after a long night of sorting things out with airbnb and the host, and getting home late from the concert, we climbed into bed only to realize that the frame was broken and both people could not avoid rolling into the middle of the mattress. The mattress was in a V shape and when we looked under the mattress we saw several slats were broken and removed but nothing had been done to fix the giant gap which resulted in a pit that you could barely climb out of! We cancelled the rest of our stay and moved out the next morning. Also, apartment location is NOT ideal for sightseeing in London. It is very far away from the tourist sights. We were also warned by two separate taxi drivers that our area was unsafe and we should not go out walking alone.