Hello,
Unfortunately I am not going to give a five star. This is because our ten days stay at the apartment was not all that great. A few things I would like to point out;
1. In your booklet, you stated that you have complimentary drinks upon arrival, unfortunately there was none not even a bottle of water. We were very thirsty from a long journey and it was difficult running around that evening looking for stores to buy water.
2. It was incredibly hot and you left broken unfunctional fan. In the middle of the night, it broke down and we woke up to a smoky room smelling burnt wires; it affected my husband to this day.
3. For all the ten days, there was no single day you came to clean when we were actually charged for cleaning fee.
4. You only gave four towels which we had to use for the entire stay. We were hoping that you would give us clean towels after a few days which never happened. We had to reuse same towels for the entire stay
5. We ran out of toilet papers the first two days and we had to buy our own. We checked whether you stocked some in the bathroom cabinets, but there was nothing.
6. The bed for the masters room is extremely small for a couple. My husband being tall, his feet would extend past the edge of the bed.
7. There wasn't any wash cloths in the bathroom.
Besides the cons, there were other good things I loved about the apartment.
1. A big thank you to Alison who was always quick to respond to my emails
2. I thank you for availing us with a better fan which was very helpful because it was very warm.
3. The apartment is in a nice quiet neighborhood and very close to Brunel university which is a very big plus.
Besides all the above, I would not mind coming back to stay at your apartment if only you can make a few adjustments here and there to make guests more comfortable.
Thank you.