We were a little disappointed on arrival as looked as though the flat had not been cleaned for some time, for example hair and dead moths were on the floor. Hair and dust on bedding and sofa.
We even had to purchase Detol wipes and bleach to clean the property, it looked as if the toilet had not been cleaned for sometime.
Half a loo roll was left for 6 guests and only 3 mugs provided!
Water never got hot, luke warm showers.
Location was good for visiting Kew Gardens and check in was easy.