Although Tania was unable to meet us, her communication was fantastic. She left a key for us that was easy to get a hold of through the building manager. She also provided backup plans should our flight from L.A. arrive late. We arrived on time and upon seeing the flat realized this was a great place for our 15 month old. The place was clean and no dangers for him to encounter. She was more than accommodating, labeling closets and drawers that were empty and we were able to use. Tania left us some breakfast provisions and tea and coffee. The location of the flat was key for us. We lived in London several years ago and the location of the flat is great as there are Tube/Overground/Bus links all within 5 minutes walk. Although we suffered through some extreme heat (for London standards) we were able to keep the flat relatively cool for our son too. No A/C of course, but a couple fans and opening the windows fully at dusk helped create a cross breeze that kept us cool. Great place and will definitely try to use again and refer to our friends.