Upon my arrival the WiFi was not working properly. I immediately informed the host, who lives somewhere in the building, and asked them to check the router. They said they never had this problem before, (lie- other people complained in previous reviews), refused to help, and instead sent me a screen shot of a working signal from somewhere else in the building. This is actually a common practice they use when guests mention a problem with the internet. They literally have it written under their “house rules” section. It says if the WiFi doesn’t work, it’s not us, we will send you proof that it does, so you have a problem with your device... Furthermore they even say that they “won’t take complaints from people from certain countries, since their devices have been repeatedly proved faulty”... The audacity!
As I was still waiting, hoping that they will do something about the internet, I decided to suggest that their listing should mention the fact that this place doesn’t have a kitchen. I just assume no matter how tiny the place is, if you say that you rent out an “entire apartment” it should have a place for people to cook, unless otherwise specified.
To my suggestion the host replied:
“Hahah really? 40 a night? Do you fancy swimming pool maybe? In central London. Where do you come from? Check your WiFi connection and the time of scan! All residents are happy and so am I. It works! Only bother me if there is a real issue!”
So within 15 minutes of my arrival, I’m dealing with a host who lied about the internet, refused to help, asked me where I was coming from, and told me not to bother them again.
As you can imagine, like anybody with any kind of self esteem I left.
Please don’t let them fool you about prices in London. This place is the size of a closet, but that’s not even the issue. Most importantly this kind of disgustingly rude behavior shouldn’t be tolerated. For the same price you will get a bigger place and most importantly better treatment. Tons of nice hotels and airbnd around the area. Dont let anybody talk to you like that and do your research guys!