It was our first time to London and with two little kids. Our stay was very comfortable and close by to shops and the tube. Yvonne was very helpful and friendly. We had a little hiccup with checkout by our own doing and Yvonne was so kind to allow us to keep our bags there for a few more hours after checkout while the housekeeper came to clean. We would definitely recommend to anyone to stay here when visiting London if they want to be just outside the busy busy!!