Unresponsive and uncooperative- avoid
We found out we needed to change our travel plans by 4 days. We submitted an amendment on the same day we made the booking since cancellation would have resulted in loss of payment. this was rejected by the host with no explanation after significant delays in response.
The host then said we should cancel and agreed to a full refund In the messages. When we checked with Airbnb customer service they confirmed that we would indeed lose all of the payment. Therefore the offer was a scam so we would lose all of our money or the host was just not being sincere in his cynical off that would have lead to us losing all the money paid.
We went back and explained the circumstances that our flight was cancelled due to covid but they showed no compassion for the fact that the amendment was beyond our control. Beyond that messages we sent were ignored for days at a time. Despite a 1 hour response time published.
The apartment itself was awful. Had a nasty smell on entry. Had to buy candles and air fresheners and open the windows for it to be bearable.
The beds & general furniture was cheap and uncomfortable to the point of hurting my back. The bed base was mouldy and not incomplete . The water pressure for the shower was awful and the stairs and floorboards generally squeaked rather loudly.
My partner and I were working from home and it proved impossible to move around during the day without disrupting the other’s meetings.
Minimal facilities provided for cooking for instance there were only two knives available we even had to buy bin bags.
Overall the host was bothering on hostile and generally very unaccommodating. You will not enjoy staying here in the slightest so I’d save yourself the hassle and avoid so they don’t ruin your vacation too..