The place is in a good location and is highly decorated and has all that you'd want at least for a short stay.
Ava is also fast to respond and will try to help out with any problems.
There was a mistake with booking so one of the 4 rooms was still being used on the first of our two nights, but this worked out ok as we only needed it for the second night and she offered a partial refund.
However it ended up that it was still locked on the second night when we did need it - they tried their best to help us on a video call but in the end we dealt without it and possibly agreed on a further refund.
In the end we didn't get a further refund for that night since apparently the booking was a good value anyway and there was some confusion about some missing pillows reported by the cleaner (when we hadn't seen those pillows to begin with, even the ones that remained after we left weren't there while we were) so we got about 10% off overall while losing 25% of the beds.
There was a beanbag sort of thing in one cupboard so it wasn't terrible for the people who had to sleep on the floor.