Alejandra was so serviceminded. She was very friendly and easy to reach.
We didnt book this apartment but since there was some issue with the original apartment we got rebooked to this one.
The apartment itself was big enough for 2 adults and 2 children, and the Queensize bed was VERY comfortable.
The location was great with just a few minutes walk to both kings Cross/st pancras and euston.
There was also free coffee with milk - a must for a tired mom.
However, the windows were old and thin which made every sound from the outside really notisable.
It was a bit hard to get the temperature in the shower right and the sofa bed was quite hard.
But other than that the apartment was just fine!