a 5* stay ..... I received a very warm Sandra which lasted throughout my six night stay and I truly felt at home, albeit I was out and about in London. I really appreciated the special touches ... beautiful fruits, fresh flowers, a real oasis in the heart of the west London. I chose it because of its location to a course I was doing in a nearby hotel - the added bonus was Hyde Park/Kensington Gardens with the lovely Italian Cafe, Connaught Street for mooching and of course proximity to Lancaster Gate Tube and Oxford Street. Sandra is an incredibly kind and thoughtful person and meeting her was the cherry on the cake. I would definitely go back for another stay. Thank you Sandra :)