Cute basement flat with a well stocked kitchen, convenient to transportation. The garden is the best part about this place- so charming! Fair warning though to those with mobility issues: the metal stairs down to the flat are super steep.
My daughter and I were here for the month of July- we had a few problems during our stay. Dealing with the property management team was beyond frustrating. They were very polite but weren’t empowered to fix issues or perhaps they simply manage too many other properties to provide good customer service? Sometimes I wondered if they actually read what I wrote- I would just get the same reply about them checking with the relevant team and they’d be back in touch.
Annoyingly, we were only provided one set of keys for our month-long stay. I asked for an extra set on several occasions. At first they said sorry but no, but after I protested, they just kept punting. So one set of keys for 4 weeks. They finally gave us the code to a lockbox under the stairs to stash the keys, but it was hard to use.
Also worth noting: there is an unusual check-in procedure on this flat. You get a numerical code and have to pick up the keys at a nearby convenience store. Travelers, be forewarned that you need to arrive during the open hours of the store - or definitely make alternative arrangements with the team - otherwise you’re out of luck.
We had to catch an early morning flight on check out day, before the convenience store opened, and had to ask what to do with the keys several times while the relevant team was being contacted. Finally left them on the kitchen counter and pulled the door shut. Anyhow, good luck to y’all timing your comings and goings with the one set of keys if you’re staying with other people.
An electrical fuse blew one afternoon when we were away- it happens. The internet was out and all our stuff in the fridge spoiled- I emailed the team about it right away. First day, their relevant team member was unavailable, second day they were checking with the owner for his preferred electrician, and third day they needed us to provide daytime access to the flat with our one set of keys after we were already out for the day. I explained (again) that we could not be there during the day as my daughter and I were taking a class together every weekday.
I finally looped Airbnb in to resolve the blown fuse. They made it clear to the team that we would be receiving a 30% credit back for all the affected days, and then it was miraculously fixed. Somehow the electrician even got in and out of the apartment without needing our keys at all!
Bummer because it’s a cute place- if you’re staying for a short time, you’ll probably be fine. I wish Edward and the team well but wouldn’t go back to this one.