Although we never got to meet Hannah, for she and her family went on vacation before we arrived in London, she was more than nice and efficient to solving any questions we had. Her friend Elodie was there to give us the keys and was a very lovely lady. As for this home, we fell in love with it, it was perfect for the kids, with all the toys and trampoline and lovely garden. The neighbourhood is lovely and the house is very close to everything one would need on a vacation. Can't wait to stay at Hannah's when we get back to London. Thank you so much, Hannah!!