Our host cancelled our stay with 4 days remaining when we reported cleanliness issues at the property. We are leaving this feedback as our AirBnb case manager advised us to.
The property is in a good location, but it is really small and desperately needs air conditioning during the Summer. We reported receiving insect bite marks/itchiness after spending 2 nights at the property. Tobias and Annette decided to end our stay early to have the property inspected and problem resolved. We had to locate alternate accommodation at 10 PM the evening before as we were told to checkout at 10 am. We obliged as we wanted to get out of their as soon as possible. We hadn't had any issues prior to this stay and started noticing marks after spending a night here, with more appearing after 2 nights. Note: We had been to many AirBnb/hotels prior without issue. The hosts did their best to manage the ordeal. In the end, our AirBnb case manager David was great for helping us resolve this issue so we could enjoy the rest of our trip.
We thank Tobias and Annette for the short stay in London and wish them all the best.