Jony was very kind and helpful he gave us tips to travel around and helped us to find transport to the airport. The place is what you pay for, not a 5 star hotel and not in front of the big ben, if you are in a budget it is perfect. We got oyster cards anyways so it was pretty straight forward to move around. Use the stratford underground station to get there and visit the shopping centre next to it, that was a plus to the location of the flat!