It was totally disturbing. Don't waste your time with such disregard and don't frustrate your trip to London. I was traveling with my fiancé and we had a huge problem checking in. First they are a third party company, where communication with the host is not possible. They send you a link to get the information, which does not say the apartment number. You see, it is a condominium of buildings where you do not know where to go. When you try to call, they give you several numbers where they don't exist in the building. Total disregard. The place where you get the key is different from the place where you stay. After 40 minutes of calling, they informed us of the correct number of the apartment. It was frustrating.