The place is very clean and comfortable, just as shown in the pictures. There are not many nice restaurants or places to get out near, however you can go almost anywhere with the buses that are less than 4 mins walk and after 20-30 minutes you will be in the main attractions of London.
Luciano and Flavio were very nice when we arrived, they explained us who to move around, they allowed us to leave our luggage and pick up the keys earlier than the check-in time and they were flexible with the checkout time.
It was a very good experience.