Overall we had a great stay at this property for 2 weeks. The space was clean and comfortable. The neighborhood is quiet and close to the tube station to get in/out of central London. My only complaint was around communication. Since this property is managed by a company, they use a mix of email, SMS, another messaging app, and their own web portal rather than using Airbnb’s messaging system. Some automated messages had conflicting information and if you reach out for help, you may get a different person responding each time or no response at all (e.g. I asked a few times if we could use the fireplace and if they could fix a loose carpet on the stairs which was a tripping hazard, but never got help with either request).