Excellent in all respects: communication, location, cleanliness, and hospitality. Flat and building are updated and secure. Neighborhood is in the middle of all things London, but the street is quiet, even with the windows open. Worked great for our family of two adults, a baby, and two under 10. Richard and Rachel initiated communications, welcomed us, and made sure we had recommendations for all the top spots. Can’t say enough about them. Terrific stay. We’d book again for sure.