Geraldine was super nice and helpful!
the location is great. 5 minutes walk to the underground, bus station right outside the building, 10 minutes walk from a huge Tesco, close to nice pubs.
the building has a concierge, which is always nice.
the apartment was nice and it had everything we needed and more.
however, the building itself is not properly maintained, the lifts were very dirty and we encountered a rat at the entrance - i think it kind of staind our overall feeling of the place.