We were originally staying with my cousin who was running the London marathon. Unfortunately he got injured so we needed to make amendments to our stay. Francesca was so accommodating in this and replies really quickly to any communication. It resulted in my cousins family staying and not us but he wrote the following:
We stayed at the property as a base for sightseeing. It's in a good location with easy commute by train (Bruce Grove, 15min walk) property is huge, well spaced and extremely clean. Francesca (host) has been easy to communicate with and even changed our booking at the 11th hour 🖒. Thanks again, will book again for next year and London Marathon.