The communication was great- Tania accommodated a later check in and lots of jet lagged texting regarding travel from the airport with a smile. The apartment was as presented although a bit smaller than photos show. Very, very quiet and comfortable if you're a light sleeper (I am). The area is fine, convenient for traveling to and from the sights and there's a few delicious, small local eateries on Shepherd's Bush (Mustard is wonderful) and a friendly pub on the corner.