Sophie is a congenial and highly responsive host. I was arriving at Heathrow after 8 pm and really had no clue how long it would take to get through customs and she kindly allowed me a late check-in, tracked my flight, and met me at the flat. Check-in was a breeze, she even thoughtfully left us some breakfast bits, milk, and juice. The flat itself is absolutely charming and quite comfortable, we felt very much at home. It is a duplex and so there is plenty of room to spread out. The flat is located in a very busy, walkable, and trendy neighborhood full of restaurants, pubs, and shops with the tube just a short walk away. The street outside the front of the flat can be quite noisy at times but luckily you cannot hear it in the bedroom. All in all, it was a very pleasant stay. I would definitely stay at Sophie's again.