Toby was terrific at communicating on every point. He was concerned about our well-being even before we booked the flat, and then when we had delays with our train arrival in London, he coordinated our check-in really perfectly. The flat is exactly as described, very comfy without any frills, but lots of light and personality. Quite noisy in summer with the front windows open, so back bedroom and ear plugs help. The location is amazing: steps from the Covent Garden tube and all the eating, shopping, theatre you could ask for. Easy walk to Leicester Square, Trafalgar/National Gallery/St Martin-in-the-Fields, Regent Street, the Thames. Great stuff! Beware of the steep climb up 2 flights of stairs to the flat. Very satisfied with our stay. Thank you Toby and Bahi!