This was the first time booking with Airbnb and this experience has left us very disappointed and apprehensive about booking with Airbnb in the future.
We had booked this accommodation a week in advance with the host regularly communicating information to us and seeming as though she would be a good host. HOWEVER, it was only after we drove for several hours and getting to the accommodation at night that we found no key to let us in. The host was expecting us for the time we arrived but couldn't get a set of keys to us, and in the end told us that the place wasn't available, as we were standing outside in the cold with all our luggage waiting to go inside. We have no idea what the accommodation actually looks like because we had no access and didn't get to use it. We had to go back to our car (imagine if we had arrived by train or came from abroad!) and we had to find another accommodation at the last minute over New Year's so most places were full or low quality and expensive.
Absolute nightmare!