Unfortunately we were unable to stay in the accommodation due to the storm Eunice disrupting all travel, so can't make any comments on the place itself. The host communicated with us regularly, giving the information we needed prior to the check-in date, which was helpful. On the day though we had to go through Airbnb to get a full refund as we couldn't travel to London since it was something out of our control. The host didn't reply, I think lots of other people were in the same position as us trying to get hold of someone.