My stay at Nicole's exceeded expectations. The communication with her was wonderful and she answered all of my questions quickly and clearly. Immediately after booking I received detailed directions about how to get to and from her flat in addition to all the information I needed to plan my stay. When I arrived mid-day, the flat had just been cleaned and Nicole was able to meet me to give me a quick introduction to the space. The flat is very neat and the bathroom, kitchen and amenities are all new. I found it to be a comfortable, relaxing space and having access to the balcony was lovely. An extra bonus was the coffee and fruit which she had purchased ahead of time for me. It seems like a small thing, but I found it so helpful when trying to combat the jet-lag and get my bearings in a new city. She provided a very handy "flat manual" that covered everything I needed to know for using the space. The location of the flat was a huge bonus for me and centrally located for my excursions to the Tate Modern and also to the conference which I was attending. I felt safe walking around the neighbourhood and it was a short walk or cab to the tube. Nicole herself was friendly and generous, but also is good at giving privacy. She provided lots of tips and advice for navigating the city and was a very gracious host. I can't thank her enough for the wonderful stay!!!!