Hayley was a lovely host. she met us upon arrival and explained to our driver where to go, she even came in the cab with us to open the garage so it was easier access for my husband and I. She walked us through the entire flat and showed us how things worked. We only had one small issue with a cabinet door that we were unable to close and a few lights that were inoperable, but other than that the beds were comfortable . It should be noted that my husband has some mobility issues and Uber could not pick up in front of the apartment building because of a bus lane, so we did have to walk to the building next door where there was a drive area. If you are not mobility impaired, this flat is easily accessible to the tube to shopping and to the bus which is right out front and even if you are, there is a lift inside and picking up next door was not that difficult. Suggest mats inside tub and shower for safety. Otherwise a fabulous day and a fabulous host.