The host and his staff was very helpful when we checked in answering our questions and letting us use the computer to print out our boarding passes,etc. The room was very clean and well appointed. The room was very quiet, facing the back of the property. The street and the surrounding neighborhood was noisy due to construction nearby and traffic, but we did not hear much because we were in the back. The property was situated fairly close to the tube and public transportation which made it convenient to get to the heart of the city. There were lots of restaurants within walking distance too. It was nice having the kitchenette for our breakfasts. I appreciated that I was able to leave my luggage after we had to check out and could come back for it later. If I visited London again, I would certainly stay there. I felt very safe and cozy staying there.