The hotel is located close to the underground station lancaster gate and about 7-8 minutes walk from paddington station. The large open air balcony in the room has a holiday feel and makes you feel like you are in Paris. The hotel has a 24 hour front desk service. The service staff will be very helpful in introducing you to the sights and transport of London. The only thing to note is that the rooms are keyed, so you need to use the key to lock up when you enter and leave the room, otherwise someone can easily open your door.