The apartment was clean and comfortable for my one week stay. The best way to reach them if there are any issues is through an email they provide. I had an issue where the fuse switch went off and I could not find the fuse box. The issue was resolved quickly when I reached out. The location is great! You're less than a minute walk to the train and it's super easy to use to get around London. Covent garden is about a 15 min walk. The apartment has a washer/dryer and fully equipped kitchen in terms of appliances. I would definitely stay here again. It's affordable, comfortable, CLEAN, and well located to do all sightseeing activities.