I booked Thomas's apartment on behalf of colleagues who were visiting London for a week. Thomas's apartment is spacious and in a wonderful location, close to lots of great coffee shops, bars, restaurants, culture and public transport.
Check-in was simple - my colleague was met by a family member of the host.
The apartment would benefit from some basic items such as a frying pan and tea towels to make self-catering easier. I did request these items early in the stay, however these were not provided for us. Prior to this, communication from Thomas was promptly received.
Otherwise, the feedback I received from my colleagues was positive and they enjoyed their stay.