Hi Ben;
I usually get booking info automatically even if booking last minute. However there has been a few occasions recently where this hasn’t happened. You did refund me the other day as I couldn’t gain access. Had to call for info this booking as waited 1.5 hour and didn’t get booking info. Think there might be a glitch with automatic system or something as 3/4th time it’s happened recently and never used to have the problem. Always really smooth.