Yasmin and Freddie are good, warm people who genuinely care about the experience of each of their guests. I felt that if I needed anything, I could have asked. The room is comfortable - perfect as a safe, quiet base if you have business in the area. Having a great little ensuite bathroom and a kettle made a difference for me as I was staying a few days. The location is fabulous - just 5 mins on a free bus from Heathrow, followed by a 10-min walk, off the large, busy road and into another world of old cottages, farms and fields (and some modern houses). And only 5-min walk to a nice old pub - The Pheasant. This is a great alternative to staying in one of the bland, expensive hotels in the Heathrow area, particularly if you're travelling alone. I hope to stay there again next year.