Excellent location in West Kensington, short walking distance to anything. Communication mostly good, some questions during our stay not answered. Apartment very clean. It’s not the best place for families with young children travelling with lots of luggage due to all the stairs to 3rd floor but for 4-6 young adults it’s perfect. We had a lot of trouble with the dishwasher & gave up in the end to wash dishes by hand. Sky TV didn’t work so no news channels during Platinum Jubilee, very disappointing. Check in/out very seamless & easy.