Though I didn't meet A&Y in person, they were readily available by text/email, checked in with me before/during my stay, and left a lovely list of recommendations for the neighborhood which I enjoyed sampling. Most generously of all, they permitted me to check in several hours early -- for which I'm eternally grateful, since I'd taken a red-eye flight and was absolutely knackered. Although there's a reason there's no photo of the exterior/entryway (it's not very picturesque), the interior space and surrounding area made up for it. The flat is just as stylish and welcoming as it appears, and the location is ideal -- central and convenient yet quiet and good value for the price. Well stocked with amenities and flawless wifi as well. All in all, an ideal crashpad for those visiting London for work/sightseeing who want to be right in the thick of things but not spend too much.