I arranged accommodations for my parent's who were planning a trip to London for the first time. Nina was very helpful and understanding in hosting my parents and she made check-in and check out very simple for them. My parent's were quite happy with their studio, just outside the center of London which made the city accessible and affordable. From what my parents told me, the space was clean and comfortable and I wouldn't hesitate to stay here myself should I ever plan a trip to London.