Ella was very responsive throughout and particularly when the guys messed up with the key safe - she was there to get it resolved.
The apartment is perfect in all ways. Lovely furniture - very stylish and very comfortable. Ella has thought of everything including multiple phone chargers ready and plugged in - she clearly knows what you need when you are traveling.
The bed was extremely comfortable and the apartment was lovely and quiet. I fully recommend it. There is a lovely garden center and cafe close by - Clifton Gardens - unfortunately closed for New Year but I understand it is excellent for brunch. Also recommend the Sunday pub singalong at the Duke of Kendal.