Lucy took very good care of us. She responded to our questions very fast and helped us very much to feel comfortable. Her descriptions of the flat and what to expect were precise and accurate. She prepared towels and soap for us and left us some coffee and milk for breakfast in the fridge. The neighborhood is quiet. There are some very good grocery stores near the flat and you'll also find bars and "artisan" coffee places. We didn't check the latter out, though. We would gladly come back on our next trip to London.