Upon arrival we were greeted by Sandra who made us feel very welcome. We were shown the room we booked which was as described, and offered another room if we wanted, as it was available. Both rooms immaculate, light and comfortable. We thoroughly enjoyed our stay and booked restaurants and pubs recommended which were within easy walking distance. We visited nearby Petersham Nurseries, Kew Gardens/Village and walked along the Thames River Path from Richmond. We would recommend this lovely Air B and B.