Charl was very responsive and answered every single of my questions before our arrival. Upon our arrival, Charl had his friend open the door for us since he had a wedding to go to that day. Undoubtedly, it's a super clean place and you get everything you need-from microwave/over to washer & dryer. Very convenient location - 3 to 5 mins walk to the Victoria Station, and you can also walk to the Buckingham Palace. We really enjoyed staying at Charl's place.