We spent one week in London with three generations of our family. Lee was very kind and responsive the whole time...even letting us drop bags early as some in our party arrived at 7:00 am. The flat is a large two story floor plan and is bigger than it looks in the photos. The neighbor hood is quiet and has a close grocery store, subway station, and several nice resturants within walking distance. We were there during a heat wave that was unpresidented and there are fans for the bedrooms which we were thankful for. If folks are traveling with older adults...my parents are 82...the tubs are very deep and were hard for them to navigate. They were worried that they were going to fall. Not a problem for anyone else in our group however. All in all it was a fantastic experience!