This is my first time to use airbnb. The host is good but the airbnb custom service is very bad. There was a problem of cleanliness that I found the bedbug in the first morning. Although host John tried to clean the mattress or change the bedding, bedbug was still found in the 10th morning and my arms and legs were very itchy on that day. So airbnb custom support suggested me to book another place except airbnb. I got the refund for the remaining days and a little reimbursement for a few days of moving. So I am still asking for the reimbursement for the the remaining day but no any airbnb custom support contact me right now. I feel very disappointed as I can’t sleep very well because of itch. And I have to pay extra cost for the remaining day in the hotel that is over my estimated budget. I hope that airbnb custom support read this review and contact me as soon as possible, thank you!