Before booking the place, I contacted TJ regarding the pool and she told me that it was accessible to up to 2 guests. That was the reason I booked the place. However, upon check in, not only was what she said untrue, i also had to pay 15 pounds each day for the use of the pool. When asked for a refund, she agreed and asked me for my paypal account but then subsequently disappeared and became unresponsive. When i contracted airbnb for help, she claimed that i needed to produce a receipt. All these were not communicated to me before. To cut the long story short, I got my refund thanks to airbnb and thank God I had screenshots to prove my point.
The apartment was average at best, a place that you probably just want to be in for rest and sleep. What makes an airbnb experience amazing is when the host tries his or her best to make it worth your while. While we do not expect them to go above and beyond, just honouring their words would make such a world of a difference. We left the apartment neat and tidy with packed beds because we are respectful of her things.
All in all I'm just disappointed that this experience has been marred by the host's lack of credibility and response.