Our stay at the apartment was very nice. The only downside is that the heat device was small and couldn't heat the entire place, it was OK because we visited London in April so the weather was bearable but if you planing on going wintertime just think again. All in all everything was clean and comfortable! The host was amazing, she was answering within a minute and was so helpful with everything, she even gave as information about transportation when I asked her about it, she was just lovely.