We were greeted by a representative of the owner who was pleasant and very quickly showed us the main components of the flat. We had requested to check in early that we were granted which allowed us a more seamless first day in London. We did not need to contact the owner for any reasons so we did not have any interaction with the owner. The flat was clean and updated, it was at the top of 6 flights of steep stairs without a lift which was challenging when climbing it with packs and groceries several times a day. The pictures do make the flat look a lot bigger than it is although it was sufficient for two people for 3 nights who didn't spend a lot of time there. The neighborhood was a perfect location to transport to see all of London and had many restaurants and grocery stores nearby. But while the neighborhood had what was required it was not a relaxing neighborhood with many trees or parks. We would most likely stay further West in a calmer neighborhood when we return. All in all it was a pleasant stay. Thank you.