Arrived to property to find the toilet flush is broken. Rory’s support team kept lying to me saying that a plumber is coming at 6pm when he actually arrived at 8:30pm! They weren’t bothered that the toilet is broken and i’m unable to fix it. They were happy to leave it this way till the morning! Sofa bed was broken and hence was very uncomfortable to sleep on. The team were aware of the issue prior to my arrival and the plan was not to fix it! Worst sleep i ever had. No toilet roll left in the flat. Had to buy my own as couldn’t be bothered asking them for it.