If you are considering staying here, I would highly recommend looking elsewhere. For the amount we paid per night to stay here, I was thoroughly disappointed with the attention paid to service and cleanliness of this Airbnb.
Amenities
We had hoped to do a bit of laundry in the flat during our stay, however the washing machine had clearly not been cleaned for a significant amount of time and therefore proved to be too filthy to use.
The kettle was also caked with limescale, as was the water filter so we had to resort to using bottled water and heating it in the microwave, which was also dirty.
The TV was also meant to be a smart tv, connected to apps like Netflix and bbc iplayer, however these never seemed to work. Regular tv channels also failed to load - in the end we gave up using the tv completely.
Cleanliness
Upon entering the flat, we were met with a number of flies and gnats. It took us three days to air out the property and get rid of the majority of pests.
Contrary to the pictures included in the flat’s advert, every inch of this property was covered in stains; from the carpet to the walls and upholstery. The bed linen also had stains.
Service
The set up on the flat means that the doorbell connects to Sophie’s phone, there is no doorbell in the flat itself. This was a little annoying to begin with but nothing we couldn’t manage - Sophie would alert us when we had food or package deliveries at the door. Then Sophie stopped responding to her phone, resulting in us missing two attempts at package deliveries. We also had to preempt any food deliveries downstairs by waiting outside.
We also raised the issue of the flats cleanliness with Sophie and she offered no help or compensation. If it had been any other time of the year I would have immediately left, however so close to Christmas it was difficult to find anywhere else.
Overall, I would advise anyone looking into this flat to go elsewhere unless you’re spending little/no time in the flat itself and don’t mind fending for yourself.