The good: Zoe and Andrew were very responsive to all my questions. They secured the parking registration in 30min given I only got the license plate when I landed in London. The place was close to bus stop with good connectivity into central London. We had some trouble with the heating and Andrew came over to fix it right away which was great.
The not so good: The place needs an internal refresh, the bath area in the master bedroom is so cramped it was impossible to take a shower, the shower in 2nd bathroom only had hot water, the kitchen was missing basic things like cooking oil. Making some of these small changes will significantly improve the quality of the listing.