The apartment was very clean and looked very well kept. There was a good stock of small coffees and little things in the cupboard as well as everything you would need to cook and clean which was very convenient. The apartment is very cosy and lovely.
The location and quality of the property are pretty good however there are closer places to the centre of London for the same price and quality. You avoid the chaos of staying centrally by staying further out in a property like this which is preferential for some. There was some lack and delay of communication with the host as messages seem to relay through a third party site known as hostmaker. I asked if it's possible to have a late check out before arrival but my messages were ignored twice and had to ask the third time on the last day. We were fine with not being able to have a late check out but would really appreciate to just get an answer (a no) from them.
I found hostmaker difficult to use and couldn't find a way to communicate with the host there as instructed. The lack of communication actually lead to a delay in checking in as the directions button on airbnb points to one street over and the third party rep from hostmaker, sent to meet me with the keys, did not have service in the area so I was not receiving her text instructions, I ended up waiting a half hour in the rain but due to protests and train delays I did arrive a lot later than expected and the rep was still waiting for me so kudos to them however you would expect a live-in host to do the same as annoying as it may be. I also had to allow a third party rep to take a photo of my passport which could be a bit concerning to some people concerned with privacy. The whole hostmaker experience makes the whole thing very impersonal.
The apartment had just had it's carpets cleaned hours before we arrived and they were soggy until the next evening which was pretty gross as you had to walk across it to get a glass of water or use the kitchen. The host didn't inform us until like two hours before we arrived which is abit annoying. The shower also needs it's seal refitting on the swinging door the first time I took a shower it leaked covering the whole bathroom floor and I had to spend a while cleaning that up.
The lift was broken and we were informed of this a few hours before arrival but we're told it was going to be fixed. I had to carry four heavy suitcases up two floors and it was not fixed for several days (most of our trip) so my in-laws had to walk up and down a lot which was inconvenient.