The flat was clean and well furnished, we arrived a little later than we expected but Paolo assured us it was fine and he was happy to accommodate us, he even let us check-out later than we had anticipated. When the wifi was down, he replied promptly with a solution. Paolo's assistant George was also very lovely. Also, the heating was perfect for the cold London weather and the location is absolutely fabulous! Would recommend it. Can't wait to book with Paolo again.