There is so much to love about this place. Clare Frances is the best with communications and hospitality. She provides a helpful notebook with instructions and tips about the area, has the refrigerator and bathroom stocked with some items that are nice to find upon arrival, keeps a very tidy flat, and is readily available for questions or assistance. I have stayed in her flats twice and both times she was there when I arrived to show me around which I greatly appreciate. The flat is nicely decorated and is fully outfitted for a comfortable stay It is a home away from home in a nice neighborhood with restaurants, grocery stores, atms, two subway stations, and a lovely park all within a stone's throw. (And her husband Michael makes a really great authentic Scottish shortbread cookie!)