The communication with the company “ belondon apartments” that was in charge of arranging the Check-in etc. was a absolute nightmare. We had our 4.5 year old daughter with us. At 15:00 o’clock they was supposed to send me the code of the lockbox where the key of the apartment could be picked up. Which was at another address as well. At 16:00 I had almost arrived at the lockbox but code wasn’t send yet. After me messaging I got send the code. I picked up the key and got in our chauffeur car which I had my family waiting for me. I then realized I don’t even know what floor or what apartment nr it is. Which I had to ask them also. Then after arriving just to drop our suitcases and car waiting for me with me family inside I got to the entrance and had no idea how to get inn. After asking they told me I had to swipe a little grey thing that was attached to the key set on the intercom. By that time I was stressed out and as I was calling the company to find out everything quicker and they would not pick up the phone but message me how can I help. I messaged her and told her she could not be more useless if she tried and that I can’t wait to share my experience on Airbnb. Then I received a message from someone that said he’s the manager from belondon and that so not accept insults towards their employees and that I have threatened them with sharing my experience on Airbnb. I explained him the situation and not once did he acknowledge the mistakes on their side but to make matters worse told me that we had to get out the apartment. If it wasn’t for my daughter I would have been gone immediately. I demanded a cancellation from Airbnb as I had paid in full and would not leave otherwise. 1 hour later about 18:30 a gentleman called me with the name Adam that was very polite and we agreed to forget about the issue. For 700€ a night I would have never expected to have such a terrible experience. Besides that the central Aircon was not working and in each bedroom there was a Aircon standing unit which was extremely loud when put on. All in all, besides the location i would not recommend this to anyone