Patricia was there to greet us and gave us a tour of the flat and filled us in on the workings of the place She was very welcoming. great location and was the perfect size for the four of us. The kitchen was adequately stock although it would have been nice to have a microwave ans coffee maker. The weather was unseasonably warm and a fan would have been nice. all in all it was a perfect location with an easy walk to the tube, restaurants, pubs and the park