This is a great apartment located in a fun neighborhood with lots to do. We didn't mind grabbing the keys from a nearby location (very close), however a second set of keys weren't provided immediately and it took a few back and forth messages to arrange for a second pair. This was tedious as me and my friend didn't plan to spend every second together during our stay. A second set was offered after initially being told it wasn't possible (not sure why). Aside from that issue, the communication was great and I would recommend to others. The apartment felt safe and cozy and provided us with a great experience while in London. It's a short walk to lots of great food and shopping and we felt very central to the places we wanted to visit.