I am sad to be saying these words but Anne's place was a very disappointing experience which did not reflect the listing accurately. The place lacked cleanliness and comfort. due to its facilities were hazardous and badly maintained. The TV and the WI-FI weren't functioning appropriately either. The guest's room door is half made of glass which allows the common room lightning entering the room and being a disturbance. While the bathroom was used by other occupants there was a very bad and irritating noise coming from it which would not let have a proper rest or sleep, and all this happens while the listing advertises the room with an ensuite feel. The place is old and badly maintained and it is just contrary to what the listing says that is was recently refurbish which isn't true. The small private garden connected to the guest room wasn't fit for use and the door leaning to it very badly maintained too. I wasn't provided with the house keys, the host found it unsuitable to have them as I wasn't going to go out which was completely shocking and unacceptable since I was a house occupier I had to be supplied with the keys and her reason for not providing the keys to me was inappropriate. The host was hard to communicate with and unfriendly. The hospitality was very poor with torn and worn facilities and dirty glasses. When I requested to do my washing as this feature was included within the listing the host suggested that it has to be done by her only. On the next day, I found my washing hung badly on a rack in the kitchen area, my washing was with lots of crisps and looked scruffy and some of my clothes weren't properly washed but with marks on them. In overall, it was a very bad experience within a badly maintained house.