Graham was very quick to approve our reservation and in responding to queries about check in. We didn't check what floor the flat was on (our mistake) as it was three flights up which was a little hard going when 7 months pregnant. The flat had all the things you would expect and was clean when we arrived. Only downside was that it was damp inside and so we had to have the windows open for quite a while to dry it out. It didn't help that the bathroom is in the bedroom so you have to open the bedroom window after having a shower (which was nice!) otherwise the bedroom felt damp. The wardrobe is small but enough space for a weekends worth of clothes so not a problem for a short break. We didn't use the balcony but it looked nice. Overall, a fairly good place to stay if you want to be near West Hampstead and don't mind a few stairs.