Mario and the other girl (sorry, never asked your name!) we’re very friendly and helpful with anything we asked. Breakfast was good for a continental breakfast, maybe at 7 am start would be better for early starters. The ladies at the restaurant were sweet. Perfect location if you take the Heathrow express subway to Paddington station and then you walk a couple of blocks to the hotel. (25 pounds p/pax over 16- you can get by with recently turned 16 teens if you ask the agents helping at Heathrow when you get the tickets and have them for free). Ubers are definitely cheaper than taxi but they also tend to cancel the ride. If you take uber to Heathrow for an early departure, make sure to schedule it before (it was 47 pounds compared to 70 for a taxi).
The rooms are small, but it is expected, ours was in the basement, if you are a light sleeper and noise bothers you, get some ear plugs. We were so tired we didn’t even care. Take a free walking tour with Guruwalks. Thanks Mario!