Joye was very helpful through entire process, answering questions before we left, etc.
Also, since we were arriving at a very late hour and she was unable to meet us, she sent us keys ahead of time which was very helpful. Otherwise we would have had to stay in a hotel the first night and move to the apartment the next day. The unit was love and looked just as described in the pictures. Pretty quiet, there is one bar/restaurant very close by which had music on weekends but only until 11 PM. Once we learned the neighborhood and the metro it was very convenient to get around wherever we wished to go in London. Thank you Joye for your hospitality and sorry we did not get to meet in person.