Emily always replied promptly and warmly. She has decorated the studio beautifully. It has everything you could want including a full kitchen and washer/dryer. The shower could be a challenge for large visitors since it is so small, however I realise this is common in apartments in London.
We had Phil's phone number to contact. He was friendly and efficient and he was happy to let us in when we arrived several hours earlier than we had planned. even better we were able to check out late for an evening flight since the studio was not booked.
The position is perfect just minutes from the underground. Neighbourhood is lovely with some really lovely areas to walk around. We enjoyed a great Indian restaurant in Belsize Lane, also several in the main street, and a supermarket with everything we needed. Would recommend to friends.