I'm extremely upset with my stay as the host never responded to me before during, or after my stay. I checked in at 8:30pm instead of 3pm due to train arrival, and when I arrived the lockbox wouldn't open. When I finally got it to open, there was NO key inside. I called the host and she told me to go look for another lockbox downstairs and said "oh, but it's broken so you might not be able to get it". I tried for a while. Eventually, she came and opened it, and the key there was NOT the key to my flat. It turns out she gave the flat next to me the key to MY flat, which is a master key that opens BOTH my flat and theirs. I then had to wait to see if she could get a hold of these people to exchange keys (luckily, the weren't off on a day trip somewhere and were still in the city so we could get a key for me to enter the place). It is extremely unsafe that other people had access to my flat for a whole afternoon/evening without knowing about it. This check-in process took about an hour. I asked can anyone else get in the flat with this? She said "no, but you can open the flat next to you, just don't". This is extremely unsafe as a host in my opinion. I also felt unsafe and I am a solo traveler. People were knocking at my door during the night and at one point I heard someone trying to key in to my flat in the middle of the night but were unsuccessful. To top if off, at about 10:30am the cleaning ladies walked right into my flat with their key, did not even knock or check to see if I had vacated yet, (check-out time was 11am) and walked in on me which is invasive. I was getting dressed to head to the airport. I think this is the point where I lost a very sentimental item when being rushed out of the flat due to being walked in on, and upon inquiry to search, the host would not reply and only replied after I asked Airbnb support and after I left another message asking for *some* sort of a reply before I leave a review just to get "we did not find anything" and nothing else - no acknowledgment of any of the previous messages about the concerns I was having during my stay or afterwards. Additionally, an hour after I got inside the night of my stay, I messaged the host to ask how to get the shower to work as it was not working and no instructions were given (shower head was also broken).
Long story short - the host was extremely unprofessional, the worst experience I've ever had with Airbnb, I felt very unsafe, and I'm highly disappointed. I even messaged her when I woke up that morning while I was still there to bring to her attention the issues I had and she did not ever reply or acknowledge it.
While sure, the bed and TV look glamorous (which I did not even care about I just needed sleep), the host was irresponsible, not communicative, and unresponsive, and I ran into a bunch of issues, which is more important than how a place looks. I would not recommend this host.