Tom was very attentive and prompt in answering any questions that I had. The flat is exactly as it looks in the pictures and was clean, comfortable, spacious, and had a lot of wonderful, natural light. In addition, the window coverings were very good at blocking out that light while we slept. The neighborhood was quiet and leafy. The #3 bus that stops just down the street was very convenient for getting us to the sights. My mother and I felt truly at home and we were sad to leave.