I need to explain what happened to understand why I'm giving such a high rating. The place is simply fantastic and as good as it gets when it comes to location in central London. A lot of room, renovated recently and within walking distance of the Theaters and the night life.
Now, we had a couple of incidents as the Internet didn't work and the toilet in the hallway was broken. This was certainly very inconvenient as it took over a day to fix but I was very pleased with the host response. He was out of town and had a friend looking after the rental. Well, that's the kind of friend anyone would like. She would answer my texts within 10 minutes of sending (and I sent many) and got into the task of fixing both issues, within the limitations of not being the owner, Shaun out of town a weekend and us leaving the apartment to enjoy London. Shaun wrote immediately to let me know he was informed and into the case.
I've done enough Airbnb and even hotels to know that these things happen, so the real key is to find a committed host willing to fix it no matter what. They found me an alternative wifi network that worked perfect and had a handy man coming on a Sunday afternoon to fix the toilet.
FOr this reason, I 100% recommend this place, Shaun and his friend (who's name I can't recall). Again, things malfunctioning is part of traveling... Having a committed host is priceless