Hagar was very responsive and helpful. However, the studio apartment was not a pleasant place to stay. The entrance hall and stairway in the building was very run down and unclean. The apartment itself was similar - there were holes in the doors, a large gap between the front door and the door frame, the toilet wasn’t clean, the bathroom smelt, the bed mattress was hard with springs poking out and the pillows and duvet were both very very thin. On top of all of that, the noise from the road and neighbours upstairs meant I couldn’t sleep. I booked this place for 3 nights for a work visit to London, I only stayed one Nikki as it was not suitable at all. Might be ok for travellers but certainly not ok for professionals.