The hosts Charles and Bella are very helpful, though I have never met them in person. They provided very sufficinet info on check in and out process and gave advice on local transport. We came to London in celebration of a friend's birthday, Charles and Bella helped us order a birthday cake from a cafe nearby and put it in the fridge before our arrival which did surprise the birthday girl a bit.

The flat matches very much with the description. The main bedroom is very large, the study is alright. There are 2 futons in the sitting room (1 single, 1 dual), we chose to sleep on the dual one which made the sitting room a little packed but still acceptable as you can sit on the sofa bed also. The toilet and kitchen are clean and well-equipped.

The neighbourhood is quiet but feel safe, and got a no. of supermarkets and many restaurants on the side nearer to Bayswater. There is a bus stop right outside the flat, buses are quite frequent, thus taking bus will be more convenient, especially after you go for shopping. It only takes around 15 to 20min to walk to tube stations nearby, Notting Hill Gate, Bayswater and Royal Oak.

Overall, we are very satisfied with the stay, would recommend to everyone visiting London.