I booked very last minute (as in 10 hours before I showed up). Michael was very accommodating and responsive, letting me know that early drop off of my things would be possible and the approximate commute time to my office so I could feel confident with booking. Even though the flat wasn't ready yet, he met me early the next morning after booking so I could drop off my bag and grab keys as I would be out all day. He also picked up some new adapters for me so I didn't have to and have really clear directions and advice for getting around. Overall a great host experience! The flat itself was comfortable and included black out curtains (clutch since the sunrise starts at 4am when I was staying). It is really cozy, had everything I needed and was very quiet considering it is in the very center of London!