Karen was very helpful with every question we had, the communication was perfect even before our arrival and after warm welcome she give us perfect privacy. The flat is adorable - decorated by Karen with a fine taste! And the opportunity to have a good breakfast "at home" before going out was highly comfortable and pleasant.
We had some trouble with the shower for the first two evenings but after asking, Karen fixed it and it was all right after it. So do not hesitate to ask.)