Ben's place was very easy to get into in a great location, and my room was cosy and quiet for the duration of my stay. I had an issue with the shower on the first night when there was no hot water, but after a quick message to Ben, it was sorted out first thing the next morning. The kitchen was rarely clean, but this was due to the other guests staying the flat, and any other communal areas as well as my room were always well-cleaned. Ben was excellent with communication and I would stay again.