Didnt get what paid for - got refund.
The whole building is rented out by the hotel around the corner. We didnt realise this till well into our trip. We had to go to the hotel to get our keys. They put us in the wrong apartment - a studio up top. No replies via the app for 3 days until told us the one we paid for is now available. I assume they rented our one out to someone else. Airbnb issued us a full refund. Totally unacceptable lack of communication esp when we got put in a small studio with no washing machine after specifically paying for this one.