Lola is very friendly, helpful, and easy to communicate with. She responds very fast and is also very quiet herself. The location is superb. I used to live in a nearby place and I can confirm that it is very well located. The room is exactly as the photo shows and might be a little bit small for people of relatively bigger size to stay. The room is quite warm if you turn on the little heater provided. When you check in, remember to ask Lola how to adjust the temperature of the water. I personally found it required some techniques to adjust to the right temperature!