i had a great stay at the room. michael was extremely attentive and answered almost immediately with helpful responses. i asked to check in early and he went out of his way to accommodate and actually met me there (there is a self check in service option). when there was a problem with the radiator (one of two in the room) he came to check it in less than an hour after i told him and installed a brand new one in another hour. he is amazingly service oriented. the house has (very) hot water 24/7, great water pressure and a good feeling to it. quiet most of the day (there are people living in an apartment above, but this is normal and expected. there was no shouting/unreasonable noise, obviously), and no street noise at all (the room faces the back) - it is a quiet residential street. the kitchen is well equipped (both in the basics - coffee, tea, sugar but also oil, salt and soap, as well as the utensils, and appliances - all in great condition) and everything was very clean at all times. it looks just like the pictures (even better than the pictures). and as a bonus, there's a great view of the back garden with cute squirrels running back and forth and as there are two huge windows, the room gets a lot of natural light. it's not in central london, but there are a lot of buses just at the end of the street (2 min walk) with good connections to wherever you might want to go. if you need to be in that area or don't mind a slightly longer commute, i highly recommend this great room and house. there is a keypad lock on each bedroom door so you feel safe while not having to remember to carry around a key when you just run to the (very clean) bathroom. excellent internet connection and great tv as well. all that you might need in a good room.