The flat was listed on the second floor it was more like the 4 th floor. Construction was taking place in the second floor flat making it very dusty and loud. My son had an allergic reaction as soon as we got into the flat and I had to send my husband to the pharmacy to get Benadryl and hydrocortisone cream.
The flat was clean and cozy. Small for 5 of us but it worked. It would cram 6 people in it. We had 2 adults and 3 children. There were large dust bunnies that worked there way out from under the beds and couch but for the rest of the flat it was neat and clean. Our first few days were good. We settled in and start f finding our way around London. We had a very busy day Saturday sightseeing and it was freezing rain and cold all day. We got back to the flat late that night it must of been after 11 pm, we bathed the kids and when my husband went to get in the shower the hot water wasn’t working. We tried to reset the unit and it wouldn’t work... then we realized the heat was also out. We immediately messaged Alessandro with no responds. My husband then called with no answer. I messaged air bnb and they were working on getting a hold of the host. We went the rest of the day Sunday and Monday without heat and hot water. Sunday was another rainy cold day. We waiting most of the morn g and afternoon for someone to come and the didn’t so we decided t take the rest of the day to go to Windsor castle. We had the car and that was warm. When we were returning we still hadn’t
Heard from the host a my husband called he said that no one would be
Out t fix it and he offered us showers in his bottom flat. He offered for us to sleep there also but it was musty and mold was in the showers and it looked as if it had flooded n the one bedroom so we took our chances staying in the cold flat with space heaters and boiling water And heating with the small stove. Monday was a decent day but we didn’t get any sleep that morning because construction on the flat down stairs and road construction out side started very early about 7 am. We started our day early with the hoes a plumber would be out to fix he broiler and then we would have heat and hot water. Mind you, we have an 11 month old and 8 yo and a 10 yo with us. It was a bit difficult to manage this for almost 3 days. We hadn’t heard from the host all day, my husband called him around 5 pm because we were gonna head back after visiting St. Paul’s church and the host sad he was working on it that it was complicated and the plumber went to fetch the part. We got back to the flat about 730 that evening and the host said the plumber would be there between 730 and 8. He didn’t she until 9 pm at this point we had had it... we debated on leaving but with 3 children that late a night would have been even more stressful than it already had been for us. The plumber showed up along with Alessandro who went on to tell us that “shit happens”. The plumber pushed a reset button, no part required, and went on his way. We were refunded 50% for 2 nights. Not enough compensation for what I just endured with my family.
London was lovely and we had a great time seeing things, but our trip was definitely not so great because of the added stress from what went on at the flat. Also had I know about the remodeling and the street construction I would havereconsidered staying there.