Steve answered all our enquiries and was very clear in guiding us on how to get the keys and accessing the apartment. Instructions on how to use the facilities are clearly stated in a folder.

The apartment was exactly as we have seen in the pictures (they just appear bigger in photos). It was a very quiet, clean, and cosy neighbourhood. We could hear the occasional sirens from the police/ambulance but thats London for you.

We never tried walking to the tube station as it didn't seem very near. But there were many buses that we could take to the nearest tube station (5 mins), Westminster (10 mins), Oxford and Piccadilly Circus (15-20 mins), Borough (15-20 mins), etc.