Su is an outstanding host and the room is perfectly situated for anyone flying out of Heathrow. The bed sheets were the SOFTEST I’ve ever experienced, and Su very kindly met me at the door, answered my questions, brought me some fresh water, and showed me where everything was. Her pets are sweet and delightful - the little black kitty in particular was a joy. An absolute delight. I will 100% stay here again! Thank you Su!