I only met Hamish during my stay but he was very polite and welcoming. They were very flexible with me and allowed me to leave my bags early in the morning on the first day I had booked with them. There was a generous selection of breakfast items that I could help myself to, which was very nice!

I would say that the closest tube stop is more of a 15-20min walk rather than an a 10-15min walk. There helpfully is a supermarket (Morrison's) about 5 min walk away, and plenty of places to get takeaway nearby.

The outdoor garden is pleasant, and so was the room I was staying in. They even left a little carafe of water and glass! The bed was comfortable and the room was clean and bright.