Will and Tony were very good at communicating with me on my late arrival. They made it really easy to get the keys from the lockbox outside and the video they sent me made it really easy to get into their place within a few min. They also had water and some candy waiting for me in the room which was great since I arrived late at night. Also appreciated having a mirror in the room and a place to hang clothes. The bed and comforter were very comfortable. The location is 1 min from the train station so that was excellent when I was attending an event at the O2 arena which I could get to in less than 10 min. Would stay here again in the future!