Full disclosure - I did not actually stay at this property. The host accepted the booking and then subsequently canceled with airbnb after she was made aware I wouldn’t be at the booking but it would be for my two family members who I originally was traveling with but had to leave in London after I got sick. We booked a day ahead, she accepted the money, canceled with airbnb and did not tell us directly, and then when my family arrived all of the locks were changed. Airbnb did not get back to me to confirm what was going on until hours later, and I still have to pay the full price for the booking w a very partial refund only for service fees. I’m more disappointed with airbnb then the host, but still upset the host did not communicate with me well at all, especially in an urgent situation with the booking being quite immediate. Also, the location to get the keys is about 10 minutes from the property. Airbnb requires a review which is why I am leaving one but please take this with a grain of salt because although my bank account reflects I stayed in this property, I actually did not and nobody in my party did. Cheers,