The apartment is absolutely beautiful, and the view is amazing! The staff was super responsive and great. We had the heat turn off (in February) for the flat, but the staff had it fixed within 24hours and brought us a portable heater. The thing that was hard to deal with was the loud sound of the water pump if anyone used the kitchen sink or restrooms. If one person had the water on, no one could sleep. Besides this issue, everything else was great!