I arrived at that place, I was in Paris, I arrived a day after my reservation, and they did not want to help me change the date. I can say that in other places if they help you.
I did not like the place, not what the reviews said, it was not true. She is rude.
My suitcase stayed one day in that place and they charged me $30 +5€ (because I didn't have £).
I paid it to avoid problems, usually in a suitcases stogare, they charge you £6 or £10 a day for each bag.
I have traveled to different countries and stayed in different airbnbs but this is the worst. I do not recommend them.