My family had a lovely stay at the property. I didn't get to meet Michael; I interacted with his wife in person. She was friendly and helpful, and checked on us to make sure that the WiFi was working (there were some initial problems that they quickly solved).

The apartment looks just like the later photos in the listing. It was clean and seems newly renovated. The location was extremely convenient, especially if you're taking the Heathrow Express into Paddington railway station. It was quiet enough in the apartment even though the living area faces the street.