Albert and his wife were nice and helped sort out the issues we had. However the double bed as listed is a small double 120cm wide. You can't even fit 2 pillows on them side by side, it was impossible for my partner and I to sleep together and we each had to share with one of our children, but still slept badly as the beds are so small. It's also on the 4th floor which was a killer with our luggage and getting in and out everyday with kids. It's also worth noting that there is no wifi or TV which it clearly states in the listing but I did not check as I could not imagin anyone renting somewhere without wifi.