Check-in was great. Anne let us access the room much earlier than our check-in time, which was amazing because our flight landed really early that day. We were met by Jean, who showed us the room and its amenities. Anne communicated quickly and offered to answer any questions we had about things to do in London. The location was good - by 3 tube stations, which turned out to be useful when one was closed for the whole weekend. The biggest reason I can’t give this listing a better review is that the house had an extremely unpleasant smell that really tainted my view of it. There was also mold on the anti-slip mat in the shower. This was unfortunate, as everything else was fine.