It’s really nice and clean just like on the pictures. Details like complementary water, slippers, coffee (yea you have to buy your own milk) make you feel like in a hotel. The room is spacious, you will get towels and bathrobe even. The kitchen and bathroom are clean as well, you will have your own space in the fridge. The staff is amazing they deserve a raise! Communication with Ben was easy, self check in very easy. The area is very safe and nice. South hampstead station is very close. I loved my stay. Yes the walls are thin but if the other people are considerate then it’s fine. I stayed in a 3 bedroom flat and felt safe. You can lock the door with a key.