We very much enjoyed our stay at Emily and John's place. It was a little surprising to find out we would be met upon our arrival by someone else (a manager of the property) after having communicated directly with Emily and John up until the day off. However, the manager was well informed of the arrangements we had made with Emily and John. He was very friendly, responsive and available throughout our stay, which I very much appreciated. I felt at home and comfortable, and we would happily stay in this flat again.