Louise was helpful and responsive. Her flat is centrally located in the West End and near a few Tube stops.
Room was spotless and we had lots of brochures to look through for planning. WC and shower (short walks from bedroom) were spotless. We appreciated having shampoo, etc, to use.
Great location with tons of food and theater options. Her recommendations were excellent.
If you arrive before checkin you can leave your luggage at a Snack Stop across the street. Charing Cross also has a left luggage option but costs more.
Her flat is secure. You go thru 2 locked doors to enter the building, up 3 flights of stairs, and her flat also has a key. Her instructions and pictures on access made the flat easy to find.
Our bedroom door did not have a lock, but we felt very comfortable and safe there. (But wanted to mention this in case a locked door is important to you).
We enjoyed our stay and she is a great host!