Private room in a complex that seems to be largely for travelers...kind of like an adult hostel. Room was on the bottom level with access to a shared kitchen and bathroom (though there is only one bedroom on this floor so the bathroom was essentially private). Kitchen was fully stocked though the bathroom was only slightly larger than what you would find in an airplane. Was ok for a short stay though. The bedroom itself was nice, clean and bed was really comfortable. They provided towels, slippers, drinking water, etc. I needed to extend my stay an extra night but my room was already booked. I ended up having to book a similar room in the complex next door and had to pay a whole new cleaning fee which was almost as much as the room itself. That was really the only downside though and considering how expensive London is, this is a nice place to stay. Welcome messages, check-in instructions and reminders to leave reviews all seem to be automated (I received the same messages with each booking) but I got timely responses to any and all questions so communication was great. Overall I would recommend staying here!