While Bruno and Franciene are kind and welcoming, they do not stay at the Airbnb and there are other guests staying in the other rooms. The individual rooms do not have locks and there is a single bathroom for all the guests. This was especially surprising; we carefully choose our Airbnb based on ratings and reviews of the hosts but obviously we cannot see the reviews of other people staying in the flat with us. We luckily did not experience any serious problems, but for example, one of our fellow guests would be extremely and unreasonably loud early in the mornings which woke us up. Another example is that once the main door was accidentally left unlocked by another guest. When traveling, safety is our utmost priority and since our individual room did not have a lock it was definitely compromised.
We did not seek different housing only because we did not leave valuables in the room, and our trip to London was fairly short and busy. Beyond this there were other problems as well; the flat doesn't have basic amenities like hand soap and paper towels which we bought ourselves. The wifi occasionally doesn't work for long stretches of time which was especially problematic for us since we don't have cellular data while traveling. The toilet didn't flush sometimes.
The location itself isn't close to many attractions or a busy area but it is close to a tube stop which is very convenient.