This was a disappointing stay overall due to wanting to leave very early into a 2 week booking (and I did leave early). The host responded nicely when I brought up the issues I found with the place and wanted to help/replace things, but I really shouldn’t have to ask for things like a clean kettle and have my experience affected by having to wait for replacements and even needing to contact the host in the first place about these things. Some things that didn’t suit me about this accommodation were more personal to my health requirements, but I have also never had to detail these things all the other times I have used AirBnB and never had to let hosts know about it in advance. Every other AirBnB accommodation I’ve stayed in has been good. Due to this, I decided to leave.
I requested a refund for the time I wouldn’t be in the apartment but the host didn’t respond to this properly until I got AirBnB involved to look over the messages. AirBnB also didn’t help me in getting a partial refund which is very unfair due to the fact I had left the accommodation, the host was able to advertise it again and it didn’t even need cleaning because I had kept the place tidy and had only been there for around 4 days (out of 2 weeks).
It was definitely a waste of money and I am extremely hesitant to use AirBnB again in the future because it can be just as expensive as staying in a hotel but I feel hotels would better handle situations like this. In the end, the host gets to keep my money and I was barely there. Extremely disappointing.