This was my wife and daughter staying so this is based on their feedback. Firstly it's a great location - 5 mins walk from Kings road and Chelsea embankment.
On arrival there was some disappointment - the reception (Todd's agent) was less than helpful and outgoing (maybe that's a London thing).
The flat itself was not very well cleaned (surprising in these covid times) - filthy windows and old food stuck to wine glasses, dirty cushions however, on a positive note, when this was conveyed to Todd, he resolved the issues very quickly, getting the windows cleaned and the rest resolved - even providing the missing tea towel.
I guess he suffers from not being there and relying on other folk to sort the place and was let down.
The place itself was OK, although there were a few issues which might be thought about; for example a coffee table which was too heavy to move but too far from the sofa to be useable! Maybe a thing to think about.
From my point of view, communication and help from Todd was excellent and the property just suffers, like many others, from an absentee owner!