we were a family of five, with 3 kids. As written here before, no surprises. Best value for money, great location, fully equipped apartment, and as a family, we prefer apartments over hotel rooms. we didn't have a chance to try Lisa's attentiveness since we didn't need anything but the communication of check in and check out went very smoothly. We were a bit afraid before we came since the apartment doesn't have air-condition but the weather during our stay was fine and the fans were sufficient. The bottom line: Will definetly love to book it again for future London visits and will surely recommend to friends