The flat was comfortable, clean, and as pictured and worked perfectly for our family of three (2 adults, 1 eight year old) for the week we were in London. Location is excellent as it's in walking distance to many restaurants, groceries, and pharmacies and to multiple tube stops (each of which is served by multiple lines--making it easy to get to multiple areas of London). The wifi in the flat was quick and reliable. Kitchen had everything we needed and utensils/plates/pots/etc. were clean and appeared new. Claire was very responsive. Personally love the Marylebone neighborhood and was so happy we found a wonderful flat within the neighborhood to stay. Keep in mind, the 2nd bedroom, bathroom, and fridge are small. This is not uncommon in London, especially at this affordable price range, but worth noting. Would definitely stay here again.