We stayed at Serine's place for two nights to go to a couple of prom concerts. Short Uber trip to the Royal Albert Hall or about a 20min walk. Nice place overall.
Had some issues:
Couldn't access the WiFi using passwords provided and there were no further instructions to reset etc. This meant that I had to buy additional data.
The bedroom was dusty in places, which caused a lot of sneezing.
The bed felt broken and as though it was propped up in the middle and sloping on either side.
Check-in was slightly annoying as you have to go through reception and the woman at reception didn't know we were coming and then couldn't find the keys. She eventually did, but it was annoying after a long travel journey.
One evening as we were leaving there was a chap who was calling using the intercom outside and no one answered for him, he tried to come in when we were leaving and told us he worked there - caused some friction as we didn't feel comfortable letting him in. Security were not at the desk.
What was good:
Check out was great. Very flexible and easy. We were able to checkout before 5pm so we didn't have to rush.
There was tea and coffee ready for us to use, such a blessing after a long day.
Communication with Serine was good and fast. Serine responded quickly to my messages.
Seemed like lots of families were living in the same block, nice atmosphere and felt safe.
The flat is nicely decorated and feels like a litte oasis in busy London!
There was time limited parking outside, which was very convenient. We booked to park overnight at Imperial but used this parking for dropping off our luggage.
Good suggestions for nearby café and restaurants - we enjoyed the suggestions.
Overall nice stay and would stay again (caveat - working WiFi).