We booked this apartment for a meeting in London and our colleagues arrived late to find that the place was dirty and had not been cleaned and there was no hot water or heating. The bed was unmade and still dirty from previous occupants. When we contacted the host she did say she would get a cleaner there within the hour but our colleagues did not want to stay the rest of the week. The host agreed to refund us for the booking but has not done so we are very unhappy and will not stay there again.