I live locally but booked Alex's place for my visiting sister and her family and he was fab with communication before the trip. He arranged for his partner James to meet me and check in. The place was clean and had everything they could need. They were also great after the trip--we left a children's toy behind and they arranged to get it to us as well. If you don't live locally and aren't familiar with the area it is a bit hilly and the California visitors struggled a little with the hike, so wear comfy shoes. Though there are plenty of ubers around as well.