The hosts were helpful by phone but I did not meet them in person. The keys were in a drop-box. The room is in a good area. The tube (subway) is close to the flat and there is a park near by. The problem is the noise. I had not realized it would be next to a train track. Also, the neighbors were sometimes noisy up to midnight. It is sometimes not possible to sleep with the window closed because of the heat so the noise is an issue. The curtain should block out more light. There is no microwave and no dryer. The toilet fills up slowly. It is usually full of someone else's waste. People have to flush it and do not have time to wait for it to fill again so they just close the lid and let the next person flush it again. That is a little unpleasant.