I didn’t get to meet Rachel & Mark in person, but through messages they seem really nice people and very accommodating. They let me check in earlier/check out later than what it’s written in the listing.
The place is really nice but photos make it look a lot bigger. But that’s how a decent apartment in London looks like.
The Location is in the heart of Soho, very convenient, walking distance to everything.
Now what ruined my stay was the
1- internet: which wasn’t functional most of the time, and the times it was working, it was super slow I couldn’t send any working file to the US.
2- heater: I got really sick from the cold inside the apartment, because I never knew how this heater works. Some days it’s really nice and warm and other days freezing. Rachel at the end explained me how to fix it (and it was a super easy fix. But the problem was getting a response took forever)
I think if the communication was fast and through one person only, it would have been perfect. I would have rated this place 5. But unfortunately I didn’t have the best experience. Specially when there is a third party involved (Hostmaker) and I had to contact them on their UK number which costed me a lot, and also contact Rachel & Mark on the other side to find a solution.
Otherwise if the heater and internet are working properly, I would totally recommend you to book with Rachel & Mark.