Honestly, AVOID. We met a member of staff in the bar to collect the keys. She quickly walked us out of the pub to the side/private entrance. Up three flights of stairs which were meant to have sensor lights. They didn’t work and at night when returning it was quite dangerous. The door to the room was opened quite sharply and we were told to ‘keep quiet’. I had booked, for 2 people, an en suit room with bed and sofa bed.
There was a mini fridge which had hair in it. Hair!
After looking around for bedding for the sofa bed it was clear there wasn’t any. Nothing major. I decided to open up the sofa bed so I wouldn’t have to do it upon return later. There was grass in the bed. Then when fully unfolded it was broken and didn’t stay out and level.
The table had coffee stains over it, the bin hadn’t been wiped down, nor had the bathroom towel rail or shower screen.
There were clear, and thick, dust marks in the carpet and at this point I felt quite ill about it all. I went to speak to the lady behind the bar.
There was no bedding because it was expected that when booking for two people they would share a bed. (It also meant that the broken bed wouldn’t have been an issue). She told me she’d get the bedding. It took a while before she said she’d go in the room and look at the sofa bed to see if she could fix it for us.
As for all the dirt, apparently there had been a cleaner in. I had taken photos and she wouldn’t entertain them. Eventually she said she’d check it to see if the cleaner had simply missed it. Then she said that she’d ‘have to clean it herself’. It was said as though it was a large inconvenience.
I explained that I was with my daughter and I was almost at the point of booking for the premier inn across the road. It was horrible and I didn’t want to be in there never mind having my child in it.
We were told to go to our London eye booking and that when we came back she would have ‘tried to sort it’.
We came back and the sofabed had been changed and made with linen. Most of the hair from the fridge had been removed, not all of it, but that was it.
There had also been another extension cable plugged in however it had exposed wires!
We did stay there the first night of our booking because it was quite late when we Returned however we left the following morning.
I was so disappointed and upset about it all.