Our experience in London was fantastic! Gavin was very attentive not only on our arrival but also when we left. He handed the keys to my son at the appointed time and explained all the operation of equipment of the apartment. On the day of our departure he came to clean the apartment and allowed us to stay a few more hours until the arrival of transfer. I have nothing to complain about Gavin. I have only praise and recommend it strongly as host in London.