Ronan communicated really well and we had no problems at all. He was able to arrange someone to meet us at the flat even though we arrived at 9PM in the evening. The flat itself was fine for what we needed and comfortable without being flashy. It is is a convenient location, not too far by tube from the centre of town, and handy for arrival from Heathrow via the Heathrow Express service to Paddington from where we caught a taxi. There was comfortably enough space for a family of 4, with teenagers in the 2 upstairs bedrooms. I'm sure 3 couples would be fine too.