My husband and I stayed in this spacious family apartment with our three daughters aged 12-15. We all had very comfortable beds. You can feel the springs a bit on the pull out sofa, but it is not all that bad. My 13 year old daughter slept soundly on it all night. The other beds were very comfy - all nicely done up for us - even the pull out sofa. The apartment looked just as it does on line, clean, modern, spacious. We used the washer/dryer, dishwasher and TV all working well. The showers and tub had plenty of hot water. The apartment itself is very quiet. We all enjoyed good night sleeps.
The surrounding area is city like we expected. We live right in Los Angeles, so we are used to the way a city feels. If you are not, you might feel a little uneasy. The apartment is located on a block of apartment buildings off of a fairly busy street not very far from an underground station. However, we walked back from the station with our girls late at night and never saw anyone just hanging around. There is a restaurant and a couple of shops on the street as you are walking and other people out walking as well. The corner Tesco Express is open until 11 PM and was very convenient.
Neil, Anne and Sally were super communicative and helpful all throughout the booking and leading up to our stay. Very quick to respond to questions. The place was just what we needed and worked out very well for our family.