We had complicated experience while spent 8 nights there.
1 , Sonia was not there ,although she is very nice on the phone , but only very few people in the house offer actual help for our needs . We felt neglected.
2, We could not sleep well most night, the heating works fine ,but we often woke up by freezing . As we heard the footstep that someone living upstairs always turn down/ off the temperature at midnight at 3 -5am , The temperature setting only for downstairs guests sleeping at night . The upstairs has separately setting for her family so it’s really strange.
4, The check out time is 10 am . the cleaner came at 9:30 am , someone in the house start to push us to leave since 9:30 he was rude , so we had a bit quarrel,. We felt really down and upset when we left.
Last but not least , it’s very big house , most family members in the house are night person , people cooking and dinning after 11pm , you can hear they laughing and talking at 1-2 am after midnight.