Rich was very responsive and helpful. We quite enjoyed our stay. We especially loved the outdoor space. It's also great that this place has two separate full bathrooms. The building was very secure and had very friendly attendants. They were very helpful. The beds were quite comfortable and the linens were nice and clean. Overall, we felt the apartment could use a good deep cleaning. That's the only reason we gave 4 out of 5 stars. But we didn't not feel the apartment was unclean, just that it could be more clean. Overall, the apartment was great!