I need to start by saying this accommodation is in a excellent location on a bit at high street and directly opposite the underground station. The home itself is very clean and fully equipped for your stay.
Also Valery is very helpful and responsive in her communication.
However checkin was so stressful it put a dampener on our initial day in London.
We were advised to call John 2 hrs in advance to advise our our time of arrival . I advised we would arrive at approx 1pm , which I knew was one hour earlier than the check in time of 2pm. We were told that we would be able to leave our bags and check in as states at 2pm. Once outside the property I called John again and was told that we could check in at 2:15pm as the place was not quite ready yet. He did not offer to store our luggage however this was fine with us and we waited until after 2pm. Again I called and was told it would be another 40mins so we decided to go across the road for a drink as we waited . I called again just after 3pm and was told again it would be another 30mins as their was an issue with the sink (this was not mentioned before ) I called John again at 3:50pm and was told to wait again another 20mins. John met us at 4:15pm and checked us in, again this was an issue as I provided my ID as requested , however I was not told that all guest required ID even children, this was not made clear in any texts or descriptions. Anyways we were checked in eventually and shown to the property. As soon as we entered we were told any damages would cost £250 immediately deducted from my bank. I found this inappropriate , and not welcoming in the slightest. I am capable of reading ‘rules and conditions’ and did not feel I needed to be told four times about this before even being shown around the home etc. This made my daughter anxious and she commented on how she felt uncomfortable about touching anything! . We were not offered any apology for waiting 2 and a half hours over the check in time , we had no access to a toilet after travelling for 5hours and what made matters more disappointing was that the whole trip was foe my daughters birthday and we had a restaurant reserved for 5pm that we could not make after only getting inside the home at 4:30. This really spoilt our first day as we missed the market too, however we made the most of it and explored everywhere the next day.
I had messaged Valery prior to writing this review with my concerns and am yet to receive a response . I understand problems arise unexpectedly how we the communication was dire. Nevertheless our stay was fantastic , camden is a short 10min walk away, there are some brilliant pubs , shops and restaurants all on the doorstep. If it wasn’t for the check in issues I would have scored higher .