Amazing. Joan is a truly lovely person to meet. The location is great for a local (I live nearby), close to Strawberry Hill Station, and the furniture/amenities/conservatory/bathroom were all great.
I booked this location on behalf of my mother-in-law and sister-in-law, and they loved it. Especially the avaliable snacks, milk, etc. and the little gestures that made it feel more like a home away from home.
Fantastic communication throughout, and ever helpful. Thanks for the wonderful experience Joan!