Overall, horrible experience.
Kay has a very strange check-in method. She has a lock box which should be simple enough, however she doesn't disclose the code for the lock box until you confirm you are actually on your way to the venue (ie within 1 hour)
This was problematic, as my plans were continuously changing because of work, so my ETA changed from 5pm to 11pm and then beyond. I contacted Kay to get the code earlier, which she provided. I thought all was fine till... I arrived at the property just after midnight, and the lock box code was incorrect!!
I tried calling Kay many times but no answer. I tried multiple lock box combinations... 30 minutes went by, and eventually I was able to get in. I discovered that the code was the same digits as what she had provided, but in the wrong order!! I felt like I was in an unwanted 'Escape Room' situation.
It wasted about 40 min of my time in the wee-hours of the morning - valuable sleeping/resting time which I needed for the next day of work.
Further, as I was trying the multiple combinations, I was approached in the dark by some of the neighbours who accused me of trying to break into the apartment block. I needed to explain the situation and luckily they were sympathetic. It was incredibly embarrassing.
The next morning, instead of an apology for what had gone wrong, Kay doubled-down and accused me of getting the code wrong! I went back to the lock box in the morning, placed the key in, confirmed once again it was the wrong code, and left.
Overall, an absolute horrible experience and I hope that no one else needs to go through it. Think twice before selecting this property.