Natalia greeted me upon arrival. After 13 hours of travel time it really felt good to know I could relax and begin to enjoy my visit to London. A "nice cup of tea" from her was a welcoming beginning. The studio flat was exactly as pictured--it is very small but it had everything I needed for my stay. This was my very first experience using Airbnb. I could not be more pleased and will certainly used the service for any future travel.