Ebony communicated really well and ensured that our arrival was smooth with no delays. She advised us the best and quickest way to get to the flat with our early morning arrival, which was great. She also gave us fantastic info about the local area and some nice things to do. All of her notes about the flat itself such as oven instructions were clear and concise. We loved the area, so easy to walk and get around. As there was the 4 of us, having the 3 bedrooms and the extra toilet was perfect, although it would have been a little too cosy in the living area had there been more in my family. In saying that we were out & about every day so not much time to lounge around.