Michael was great with communication and allowed us to leave our luggage prior to check in. We were disappointed with the following aspects:
1) the flat wasn’t as clean as we would have expected particularly for the amount we paid, a lot of dust on shelves, hair on bedding
2) the towels provided were wet
3) the mattress in the master bedroom was really uncomfortable, you could feel the springs and mattress moved on the base
4) the location not particularly great but appreciate this is not hosts fault but nearest tube station is a 20 min walk, we ended up getting an Uber from station as we didn’t feel safe walking back in the evening