Neave was out of town during my stay and had his girlfriend, Mary, take over to hand off the keys when my wife and I checked in. She was very friendly and hospitable and immediately made us feel at home. It was our first time in London, and we already knew we were in good hands.
The place is amazing! My wife and I took a good while admiring all the different decor and artwork on the colored walls. The bed was very comfortable for two, and towels were provided. We definitely slept like babies and woke up feeling like champs. The rest of the place is fully equipped with everything else you can think of. My wife particularly appreciated the hair dryer :)
Location is clutch as there are many restaurants around (the most chicken restaurants I've seen in the same vicinity), and it is a quick 10-15 minute walk to the Westfield mall, where you can spend an entire day if you wanted. Also close to two tube stations (Shepherd's Bush & Shepherd's Bush Market) which can get you all over London easily.
Throughout our stay, Neave would continue to check in with us via Airbnb messages to make sure we were well taken care of. Would definitely stay here again and only wish we could have stayed longer! Highly recommended for an easy, comfortable stay at a conveniently-located place with a lot of personality :)