I booked Eric's place during my long journey trying to go back home in this coronavirus situation.
After 15 hours trip I arrived to London, and my train for the next morning was canceled, so I had to look for another option. I got a night bus so couldn't go to Eric's house. I texted him, explaining the situation and telling him that I understand the cancellation policy and that was a short notice, and I wasn't expecting to have the full refund obviously, I just asked for the cleaning fee which was really high comparing with other places. I never got an answer.