I rented through Airbnb a room to Moshe (the HOST). I was there for almost 4 weeks.
The room is located in the lower ground floor of the building where there is also another room for rent and the room where Moshe (the manager) lives.
During the 4 weeks I lived in this Airbnb, Moshe did some renovation work in one of its neighbour’s apartment (Flat #3) apartments on the ground floor next to the entrance door of the building.
On Wednesday, October 28, I decided to start moving my luggage progressively to a friend's house since I would be leaving the Airbnb a few days later. It is worth mentioning that since I moved to London I had too many things to carry at the same time, several suitcases and other things. That is why I decided to do it progressively in among different days.

Since the rooms I rented was on the lower ground floor, I had to carry one by one mi luggage upstairs to get them to the front entrance inside the building. Once I achieved to have the 3 big luggage in the ground floor on the main entrance inside the building, I went downstairs to my room to lock it and leave. When I went back up to the front entrance inside the building, one of my 23kg suitcase was gone.
Very frightened, scared and nervous I went downstairs and knocked on the door of Moshe’s room asking for help. It's worth mentioning that during the 4 weeks I have been living there, Moshe never left his room before noon, so at 11 am I knew this could bother him.
When Moshe came out, I told him that while I was bringing my bags up to the main entrance of the building (INSIDE) someone had stolen 1 of my luggage. I desperately asked him if he could please help me, with tears on my eyes. The immediate response that Moshe gave me was "this is not my responsibility, if you decided to leave your suitcase at the pallier it is on you".
Given Moshe's lack of empathy, I insisted on asking him if he could help me by ringing his neighbours’ doorbells to ask them about potential people who might have entered the building.
The answer Moshe gave me again was "my neighbours earn 200K GBP a year, they don't mind stealing a suitcase from you". I felt very defenestrated. I explained to Moshe that I was not accusing them in any way but only trying to understand who might have entered or left the building (for example a supplier) and had stolen my luggage. Once again; Moshe's response was "I have more important things to do, if you want to ring the bell, do it yourself".
Due to Moshe's lack of empathy (who rents the rooms on Airbnb) I was frozen and scared without knowing what to do.
After our conversation, Moshe went directly up the stairs to the ground floor to continue with the repairs on the apartment next to the main entrance (Flat #3) inside the building. When he opened the door, surprisingly my suitcase (the one that had been stolen from the main entrance) was there, inside the apartment. It was lying on the floor, wide open with all my stuff spread out. Moshe seemed surprised. After taking back my suitcase, with all my valuables missing, Moshe notified me that a person was hiding in the bathroom. He expressed it could be the burglar and insinuated he could have entered through the window from the street (which has no floor on the other side on the street!). Apparently, according to Moshe point of view this person broke into the apartment #3, went outside to the main entrance of the building and then managed to came back inside the apartment to open my luggage and still my things. Rarely, instead of escaping he decide to remain inside the flat #3 smoking marijuana. That’s when we found him. After finding the burglar the immediate reaction of Moshe was telling me that he knew the language of this personas and so he started talking with him in Moroccan. He had a very long conversation but he didn’t explain anything to me.
Finally, after calling the police Moshe expressed that he was going to lock the burglar in the bathroom so that they could capture him. He then went to the lower ground floor to his room to make sure all the windows were closed to avoid any escape route. He said he had secured everything. However, when the police arrived the burglar had already escaped through the same window that Moshe said he checked.
For obvious reasons, after living through this violent situation I finished packing up all my things to leave the Airbnb for good. To my surprise, Moshe not only didn't show any empathy for me, but also got along in a very peaceful way with the burglar and on top of that finally asked me to cancel the remaining days of my Airbnb so he could rent the room again. Please keep in mind I left the room 5 nights before my check out date having already paid for it. I did not complete my stay as schedule.

This was my experience, which I’m sharing with you to be aware and also the police who opened a file.