This was the worst experience for my mum and myself. Your Airbnb description is misleading and incorrect at best. After a 30 hour flight my mum and I were looking forward to a good nights sleep followed by a refreshing shower with clean towels. When we arrived it was late and we were exhausted, after you and your partner left we realised that your apartment was filthy. The linen on the bed was used and unclean; we could not flush the toilet; we could not have a shower because we had no 'fresh towels', i.e. there was only one very old hand towel. The kitchen was also filthy. The Internet did not work; the front door was not only hard to close but made us feel unsafe night. Because of the above, we decided to leave, we contacted you and you were happy to refund our remaining two nights at a cost of $266.00 that to date you have not refunded even though you agreed to do so. We are now taking this matter further as we will not give you the pleasure of our money for an unsavoury experience.
Regards
Ebony