Natasha was always available on the phone and gave us a good overview of the house. The place is nice and compact for 2 people and is located in a nice part of London and travelling was never a problem for us. We were provided with all the basic amenities we needed. The house is located in a busy area and you can hear some of the traffic however it gets really peaceful at bed time and it stays that way till about early office hours. Overall it's a great place for a short term stay, 10/10 would recommend staying there.