Very clean and tidy, staff were extra helpful and always accommodating. Took our luggage when we needed to check in early and when we still wanted to explore London some more they took it on check out for a few more hours and kept it safe. Only downfall is people were a little loud as not much soundproofing. But this place does offer a strict after 9pm-8am has to be quiet time. Great location tube around the corner and shops stones throw away. Hyde park stone throws away if you like a morning run or a stroll. And great for a royal visit as Kensington up the road! All round very happy