We had a fantastic experience staying at Thomas's flat in Kensington. The flat was incredibly clean, spacious, well-lit, beautifully furnished and comfortable (even for a family of 6!). The location can't be beat, as it was only a few hundred yards from the Kensington High Street Underground station. Despite being on a busy street, there was virtually no street noise at all. Thomas was incredibly responsive throughout the process. He responded to every email within a few minutes, day or night and on weekends. The flat was well stocked with all the necessities -- soap, shampoo, toilet paper, paper towels, coffee, milk, sugar, etc. I wouldn't hesitate to recommend this flat or any of the properties that Thomas manages. This was 5-star hotel level service all the way.