We just got home from our 2-week stay at this flat. Overall it was a pretty great time. We checked in via lockbox which was easy to do (Fiona and Michael were out of town the first week). The stairs to the basement are steep but very sturdy with a good handrail. The flat was very clean and they'd left some croissants, tea and coffee which was really nice. It would've been helpful to have a little more intro/guide to the space because certain light/towel-rack switches took a while to find. There was also no dryer as listed (just a metal rack) but the washer worked great after a bit of trial and error. It was nice having a fridge and dishwasher since most hotel rooms don't. We loved how spacious the rooms were and how comfy the couch and bed were. The wifi also worked well. The smoke detector randomly started chirping our first night but their house-sitter (while they were away) came down right away and took it to get the battery fixed. She was super helpful and friendly. We did find several spiders which is understandable being a basement flat but was still a bit of a surprise. Altogether though it was in a wonderful location with supermarkets, restaurants and the trains less than 10 minutes away. It made getting into London very easy each day. And the neighborhood felt very safe. Would recommend for someone wanting some space to spread out and have a more local feel than busy London.