There was nobody in the hotel when we arrived, and we let ourselves in using a door code as instructed by Denise. The room and location were great. We phoned Denise at 9.45pm as were concerned that our room had french door leading onto a small balcony which were unlocked and there was no key, and we could not get a signal for the TV. Denise was helpful, and fixed the our TV remote problem embarrassingly quickly!
However, I am giving a bad review (the first time ever on airbnb) as we had a terrible night with virtually no sleep due to a very loud TV (or possibly radio) broadcast. It started at about 11.30pm and we assumed that it was coming from another guest room. It was so loud that we could clearly hear the words. At 3.30am it was so loud that we went out of our room to investigate - we thought someone must have fallen asleep (or died) whilst watching TV. We discovered that the broadcast was coming from behind a curtain in the “private area” of the hotel, at the bottom of the stairs. I phoned Denise at 3.35am and within seconds the programme was switched off. I don’t know what was going on. There was nobody at reception when we left at 9.15am. We expected to receive an apology and explanation at some point, but have not been given one.