This was my 2nd time staying here, and immediately I noticed upgrades to the flat since my last stay last July. The bed linens had been upgraded, the shower had been upgraded (and enlarged!), and there were many snack items, coffee/tea items, and travel plug adapters for use that I don’t recall being there before. Gary was very easy to communicate with, and super apologetic when some of the retrofit work they were doing upstairs got loud one morning - he personally e-mailed all of the tenants to apologize for the noise, and to ask what would be a proper time to begin the work. It was good just knowing the owner was actually present, on his property, and also showing enough interest with the people renting to make sure the noise levels were not too loud at all. This has become my ‘2nd home’ and my first place to look for when booking London..