My boyfriend and I stayed here and loved it. The apartment is very spacious, well appointed and very quiet. Plenty of towels, soap, and shampoo were provided. We were even able to do laundry! The neighborhood is very charming, safe and quiet while still being in the center of London. Picking up the keys is a cinch, as they are just in a lockbox outside the apartment door.
We never met Alessandro, but he was always in contact if we needed anything.
Highly recommended! If we return to London, we'd stay here again and we'll recommend this to all of our friend.