Finding the key box at check in was a little tricky and the first set of doors needs “a little wiggle” to open but other than that everything went pretty smoothly. There wasn’t really room for us to unpack our bags as the majority of closets, drawers, hangers and fridge space are occupied (which we didn’t realize going in) but there was enough space to spread out and make it work. The only real problem came during checkout.
As we packed up the last of our belongings right around 10am on July 3rd, there was a knock at the door. The cleaning crew who came to turn over the flat for the next renters had arrived early. We explained to them after triple checking the booking that our check out time was 11am and we would be heading out shortly. They replied that they had been told to be there to clean ‪between 10am and 3pm‬. We apologized and promised to be out by the check out time we had been given. Shortly afterward, we received a call from David who was very short and rude, stating that checkout time was ‪10am‬ and he didn't know why Air BnB said 11am but that that was wrong, if anything it should say that check out time was "flexible".
Shortly after hanging up with David, the doorbell rang, it was the cleaning crew who said that they’d also just gotten off the phone with David, who instructed them to just "come in and start working". We told them we were not comfortable with that and would be out soon, even sooner if we could just finish up. They conceded and we finished up as quickly as we could, leaving the flat ‪at about 10:40am‬. In rushing to leave we didn’t finish cleaning the flat to our standards or take the garbage out (which felt doubly unfair to the cleaning crew that was already having a rough morning). David then sent a half-hearted “apology” via text that was only more unsettling.
The way the situation was handled was totally inappropriate and rude. An extremely unfortunate end to an otherwise fine stay.