This is a lovely place for those looking to stay near Hyde Park. The room was clean and comfortable. I wish the communication was better, though. The £100 pound security deposit was a surprise, and I anxiously await its being refunded to me. There was also confusion in their system, as we were meant to be staying two nights, but the hotel system had us for one. This was resolved, but still was stressful. The staff are very helpful with tourism, though. They have a new QR code that shows maps and things to do around the city - very useful!