1. We were sent to the wrong apartment. This took an hour to remedy.
2. The shower is broken and needs to be held in your hand to wash - also a button is broken on the heater for the shower
3. The TV cuts out each time a train goes by… so every 5 minutes
4. There are fleas everywhere. We had to spray our luggage on return and my wife had multiple flea bites.
All of this information was sent, with video evidence, to the host (who is a company, not an individual). While we were promised a response we have not yet got one other than ‘we will get back to you’… a week ago.
We love staying with Airbnb - to date it has always been a really positive experience that has enhanced our trips. This is our worst experience to date. I am sure they can fix all the problems, but make sure you get a guarantee; and avoid the fleas… that is the worst!!!