Richard and his team were super responsive. The communication levels were just amazing. For me this is the biggest plus. Once we reach out the response is almost immediate. The check in process was relatively easy. We got locked out once and richards team got us a replacement key within an hour which I found pleasantly shocking. Really well managed. The decoration was beautiful. You could tell the house is well kept and they had taken the time to do it up. Richard was open to making suggestions to resolve matters that were raised such as the bathroom being cold or the wardrobe not having enough space, but these were all quickly resolved. The heating however in the rest of the place was superb. Generally the space was fine. It was as advertised just not what I expected (a little smaller than I imagined especially since there is no separate living space from the kitchen; and of course didn’t pay attention to all the appliances available) but that’s on me. We therefore had to also get a few amenities to meet our needs - additional rugs, blender, freezer etc. There were lots of towels and bed linens which was great. There was an inflatable bed as well which was super helpful as at some point needed to use that when my husband was in his initial recovery stage in the first 10 days or so. Location was close to a gym which was helpful for us as my husband needed it for his physio. An off license shop literarily opposite the house with all the basic things you need when you run out. There is a beautiful canal next door you can walk to with a beautiful view. we used that a lot in the early days for our daily walking exercises. There is a lidl nearby and uxbridge station and high street was about 15 mins away walking but literarily few minutes on the bus. There’s always a Uber within 3 mins. A bus stop nearby with a bit of a walk. It was a good location truly. The neighbors are a bit noisy - there was some works being done initially and from time to time we got a lot of noise from the neighbors - but we managed (not much one can do about that). Overall good place. I would say was not an easy guest but Richard and his team were up to the task of dealing with sometimes difficult guests like me - I have to give them a lot of kudos for that. Not easy. I will recommend to others and just say this is how air b n b owners should be.