The flat was wonderfully situated in a great neighborhood. It was clean, and everything was in working order. It was on the top floor (3rd story), so hauling my heavy luggage up was a bit of a pain, but good exercise after my long flight. Tass was very good at responding quickly to any questions we had, but honestly everything went pretty smoothly while we were there. I did not use the kitchen beyond the refrigerator, so can't comment on the appliances. We did take some of the restaurant suggestions that were offered by Tass, and they were all very good. I highly recommend this flat for your stay in London.