We are a family of four with two little ones travelling for a year and London was our first stop. We chose this apartment over two others (and paid more) mainly because of the amenities listed and the feedback from guests. However, we had mixed feelings at the start of our 9-day stay. Let's start with the good. 1. Location - a Tesco express round the corner or a bigger Sainsbury (15 mins walk away) and within 5 mins walk from the overground. Near a small playground if you have kids. Safe neighbourhood to walk around with kids. Battersea park is further (about 30 mins walk away) but has a great playground with sand. A gym downstairs that you have to pay 15pounds/day for. 2. Beds and bath towels were comfortable. 3. Apartment - Good small size apartment for a family of 4 although the pictures make it look bigger than in reality. They also double up as the info point if you have any questions. Host was also flexible and let us checked-in early which we appreciated. Now the could-have-been-better. 1. Communication - Although the host was the first to get back to me when I first enquired about the apartment, communication could have been more forthcoming and responsive leading up to the stay. Reminders had to be sent on our check-in time on the day of departure. 2. Cleanliness - We had to vacuum and mop the place (the next day. Just too tired after a long overnight flight) as our kids were playing on the floor. Balcony could also do with a good cleaning what with the cob web. 3. Faulty fridge - We had to throw away frozen meats we bought. The host confirmed that the fridge was faulty and sent a technician who came a week later and was unable to repair it. Upon request, the host was kind enough to arrange for a mini bar fridge on our 5th day of stay. 4. TV - the card for the cable box was missing. We informed the host who said that he'll reorder the card but it never arrived during our 9-day stay there. 5. Essentials - We had to buy garbage bags and washing powder (we left them in the apartment) and had to ask for toilet paper which the cleaner sent on the 2nd day. Two lights were still out in the dining area even though we were informed that they would be fixed. 6. Noise - The apartment has a nice city view including the overground so it can get noisy if you leave the doors open. If you want a peaceful sleep, do close the windows & doors. Overall, I would still recommend the apartment for it's convenience, comfort and location. What I would suggest for improvement would be to have available maps & information of the neighbourhood and suggestion on nearby places to eat, visit etc. Also, simple instructions on...