PERFECT...from beginning to end...absolutely PERFECT...could not ask for anything more....he welcomed us in person and invited us to use whatever was in his kitchen! Left us with a beautiful bowl of fresh fruit and a beautiful arrangement of roses...who could possibly ask for more? And he shared his # with us in case we needed him or any information about getting around in London...We walked to the West End several times and also used Waterloo Station...perfect location for what we had planned...and perfect surroundings to maximize our vacation with our grandson (who had his own room and bathroom).