Brian responded quickly to the initial request to booked and further communication was good. I requested some extra bedding for our little one ahead of time also, but it was not provided upon check-in. The requested was made again and no extra bedding was provided.
We had agreed upon a check-in time, but the flat was not cleaned and ready as agreed. All basics for the house had to be purchased and there were no mugs, however the mugs were provided shortly afterwards. Wifi details were not provided, although requested.
The flat faces the main road and there is a bus stop right outside, therefore not suitable for light sleepers. The couch was falling apart, so an extra sheet was used to cover it up so fluff didn't continue falling off (new couch recommended).
Location wise it is good for London. Transportation wise great. Two train stations nearby and as said bus stop right outside.