Yuri was a friendly and amicable man. Very soft spoken and helpful. We were a family of four and were supposed to check in at 14 o clock but he managed somehow for us at 11. It was fantastic for us cuz then we could rest for a bit and then move around. The location is also very nice and convenient as the nearest National Rail station is just 2 mins walking. It's first floor so no issues even if there are lots of bags as was the case with us. The house is nice, fully furnished and quite clean and comfortable. We had a great time while at the flat.