Arrived and the apartment was a mess, garbage on the floor, dirty bedding on the beds, dirty dishes, etc. It took 2 days to get the apartment cleaned as the cleaning crew don't have their own keys. No communication from the host themselves as they use a 3rd party to manage this rental, the 3rd party were helpful but ultimately I needed to involve Airbnb support before I was able to get a partial refund for the night I had to spend in a hotel.