Rachel was quite pleasant, prompt & courteous via several emails prior to our visit. She was flexible with my picking up keys earlier, assisting with directions via sms. She even popped in to meet my family; lending a phone charger since I forgot mine.
Rachel's home was indeed "Mum-worthy" - spacious, tidy, tastefully decorated, wifi. Equipped with a fancy coffee maker, we enjoyed our lattes on the pretty patio. With overground metro just around the corner, skip the car if possible, as finding parking in the morning felt like a workout!