On the surface the house looks good from the photos, but the details and cleanliness were lacking. A few issues below:
- We could not change the thermostat / temperature in the apartment and no instructions were provided.
- The wifi was not very good and kept dropping out.
- An old piece of garlic bread was left in the oven, only discovered after we bought food to cook and opened the oven.
- Empty boxes of Ariel washing tabs and tea bags were left in the apartment and not refilled. No items for dishwashing by hand and no bottled water (as promised by House of Kip).
- The floor boards are so creaky and splitting apart upstairs... is it impossible to move around the house without waking our baby. Not an issue for everyone, but was for us.
- No travel cot available in the apartment on arrival as promised. They did deliver one to us when we complained.
- There was a dirty mug with a black hair at the bottom of it.
- The shower does not get very warm.