Tom was extremely friendly and welcoming. The house is a short and pretty straightforward walk from hammersmith station. We were welcomed and given a tour of our wing. The room was lovely and cosy with a beautiful ensuite bathroom - both of which were spotless. The tea and coffee making facilites in the room came in very handy! The room also offers wifi which worked well. The house is in an excellent location, very close to central London and Westfield. We were offered breakfast the next morning which is always a lovely gesture. Overall the room exceeded our expectations and we would love to stay again when in London.