We never met Tom during our stay but we could reach him through messenger before, during and after our stay. Tom always answered quick and was very accommodating. We really enjoyed our stay at Toms place. The apartment has everything you need for your stay plus the personal details that makes it feel more like your home than a hotel, there is art on the walls, books and a dvd collection on the shelves - plus Apple TV, Netflix and speakers for your iPhone. The location is perfect. If you've read this far: Don't hesitate to book - you'll like it.