Probably the worst AirBNB experience I've ever had. This place is not ready to be listed and is lacking a lot of amenities, especially for the price. Dirty dish cloth and mop and buckets sitting out, no dish towels or paper towel provided. Door to master bedroom doesn't close. No hairdryers provided. There was no hot water for our entire stay and their solution was to push the boost button 1 hour before we needed a shower - kind of hard to do when you have to be up at 6am for work. Only a single key for a large 3 bedroom penthouse when we had 3 coworkers staying who all came and went at different times. Their staff member walked in on us at 6:30pm at night claiming that she knocked and no one came to the door but we were outside on the patio and the door is two floors below. Terrible experience and they only offered a £100 refund when we paid over $2000 and had no hot water the entire stay (which we brought to their attention within 30 minutes of check-in).