Allison and Tony were altogether warm, flexible, welcoming, responsive, kind and available if needed. My partner and I enjoyed the privacy and self-contained nature of the apartment, cleverly and spotlessly decorated and kitted out. I have had problems in the past with Airbnb accommodation because I feel the cold enormously, and Allison put the heating on for me, even though it was an exceptionally warm September day. We were given Epping Forest guide, and great directions from Tony. The place is ideal for access to Epping Forest, which is why we were there. And I loved that despite it being a pull-out bed, it had a firm mattress. The apartment is very small, but for what we needed, for a one-night mini-break, it was perfect.