John and Diego were very welcoming. Our flight was delayed a bit when leaving Paris so we arrived later in the evening and John was so nice even with it being so late. He had a packet available to us that gave us some information about the history of the building and some suggestions of local restaurants and activities. It also had information on how to get around the area and he had a tube map available for us as well. John was out of town during our stay but Diego was available to answer our questions as they popped up throughout our stay. We were very close to public transportation and a string of cute restaurants and bars.