Niomi responds really promptly and she answered all our questions we had right away. The pictures are exactly matching the actual home. The best thing about this apt is that it is really clean, especially the bathrooms. It also had plenty of mugs, glasses, plates, utensils etc for all of us to have a proper meal. There were also pots for light cooking. Lots of towels were provided and some basic toiletries. With a few minutes walk you would be at the bus stop with very frequent busses to everywhere in London. On the downside, the mattresses were very worn and you would sink right to the bottom when u lied down. The lift also didn't work for 4 of the days we were there. We had to check out and carry all our luggage and pram down the stairs. Also, the neighbourhood didn't feel particularly safe at night. Other than that we felt right at home and really appreciate all the help from both Niomi and Floyd.