We had a nice few days in this apartment. The location was in a quiet area of London, yet close to the tube and city. The flat was spacious, kitchen well equipped and the beds were good. Clarissa was a fast and friendly responder. The reasons why I can’t give this stay a full score are: Even though the problem with the boiler was fixed quickly, you weren’t able to use the two different showers at the same time (the water was cold). Another issue was the short curtains in one bedroom and the construction work that took place downstairs. The workers started at 8, which might be normal, but not what you want on your holiday. They also smoked a lot, because one of the bathrooms constantly smelt of cigarettes when they were working. The place looked a lot better in the pictures than in real life, so on the other hand I’m glad it’s being refurbished. I’m sure it’s a lot better when they are finished working in the building, would for sure recommend staying there then!