Jade was very helpful and friendly. She helped us find the apartment when we got a little turned around and helped me tape up my suitcase when we departed-(it had a big tear in it). Our room was clean and ready when we arrived, with towels laid out and a clothing rack to hang up our clothes. Her apartment was extremely close to the Vauxhall and Oval Underground Tube Stations, which was awesome. My only complaint was the bathroom. The shower was not what I am used to. The shower head was not mounted, and they were having some problems with water pressure. I have very thick, long hair so I had trouble getting it clean. BUT, if you are not anal about your hair being clean, like I am (ha), this would be a perfect place to stay!