My family and I stayed at Carolyn's flat for one week, and we really enjoyed our stay. We felt immediately at home. The flat was clean, organized, spacious, bright, and tastefully decorated. (I loved the artwork and big Karlsson wall clock!) The kitchen was amply stocked, and we managed to cook a meal or two -- we also appreciated the breakfast welcome kit. Carolyn and I communicated a handful of times before and during the stay. In London, Carolyn's sister, Cheryl, was our main point of contact. Both were a pleasure to interact with and promptly responded to any questions we had. I won't hesitate to recommend the flat to others. I, myself, look forward to returning soon.