Stayed four nights and the experience was excellent in every regard. Kai and Karolina were thoughtful throughout and their communication was excellent. We landed in London early in the morning and they went the extra mile to get us access to the flat as soon as possible which was greatly appreciated after a 9 hour flight! Location is fantastic with good food and drinks within walking distance in all directions. Easy walk to Hammersmith and Shepherds Bush underground stations made getting around the city a breeze. The flat was clean , comfortable and inviting. Great stay, would definitely recommend.