The location of the apartment is excellent. Very central in notting Hill and close to portobello road and many restaurants and shops. Metro on 10 minute distance with some travel time to central London. The apartment itself is like the pictures , a bit too messy from my point of view but clean. The bed in the livingroom is not very comfortable. We had a very bad experience during arrival. We arrived close to 11 pm at the shop where we could pick up the keys of the apartment but the shop was already closed. The supportteam of John-Paul was very rude when I phoned and could not do anything for us, only saying that we had to look for another accommodation for the first night. Me and my two daughters where shocked that no help was offered but fortunately we found another accommodation for the first night. After complaining about this John-Paul himself communicated in a fair and good way offering us a good financial solution. We had a very nice holiday in London but are rating the overall experience as average.