I’m sorry but this review will not be favorable. It’s probably my first unfavorable review on this site ever. It’s a shame because the flat has great potential. It’s well equipped, clean and in good taste. The issues were:
1. Check-in was late. They delayed my check-in time by an hour, claiming some covid law that required the room to be cleaned for 2hrs. If that’s so, then they had plenty of time to comply because check-out is at 11am and check-in is at 2pm. That leaves them three hours to clean. Using covid as an excuse for bad costumer service has been exhausted. It’s inconsiderate not to have the apartment ready for check-in, especially when the guest is tired from a transatlantic flight.
2. There’s a constant water pressure sound from wall piping in the bedroom. It’s most noticeable at night when outside noise is quiet. Some people might not be bothered by it, I’m a sensitive sleeper and had to use ear plugs to be able to sleep.
3. They either have a faulty smoke alarm system in the building or they can’t control their guests from setting it off by enforcing the law. It went off three times on two separate days (3am, 7am & 10am). I received a letter of apology, wine & chocolates on the first occasion but really, I just needed to sleep!
4. One morning I was left with lukewarm water for showering. I think it had something to do with shutting off the smoke alarm as hot water was later restored.
5. Mathew was very attentive & communicative at first but after my complaints he just did not bother to respond. I guess it just wasn’t worth his effort as he seemed upset that this booking would get a less than stellar review. I imagine he will well respond to this message here for damage control purposes of course.