We booked for 2 nights and would have arrived from France, but the morning on the day before checking in, half off all flights out of France were cancelled due to air traffic controller strikes. Any remaining options, planes and trains, were quickly booked up, so we no longer had any way of getting to London. We tried contacting the host immediately by message and then phone to see if we could get a refund due to our personal circumstances. There was no reply until mid day on the day of check-in, saying they would follow their cancellation policy and would not refund any part of the booking. I accept the host was within their legal rights, but at the same time our situation was completely out of our control, we had no options for using the booking. Plus it was the weekend of the queen's funeral which we felt certain they would have no issues rebooking. Having been a host for AirBnB ourselves and realizing that cancellation policies are there to protect the host, but always at the discretion of the host to override their own policy given the specific details of the situation, we felt it was unfair and unreasonable of the host to not grant at least a partial refund and then likely easily rebook with another party. In the end, we lost the full amount of our booking. Given their lack of sympathy for accommodating guests having difficulty with travel plans, we would not risk booking with this host again in the future.