The apartment is in a great location. Check-in communication was fine, but it was never really clear how we were getting in/when we were getting in other than Emma saying someone would meet us there, without every wondering what time we'd arrive. When we did arrive around 8:30p, unfortunately the apartment was still in the process of being cleaned, and this process was rushed. The a/c did not work in one of the bedrooms during our stay, and despite Emma saying she'd be in touch first thing the morning after she was notified about this, I had to get in touch with her again late morning the next day, and this resulted in only a fan being supplied for the room.