This place barely resembles the photos, it’s covered in clutter. That was disappointing, but not a big problem. The real issue was that this flat hasn’t been properly cleaned in years. When we arrived, my husband took off his shoes and began to unpack—within minutes the bottoms of his feet were black from all the dirt.
In addition to the filthy floor, the bathroom smells like mildew and has mold in all the corners, dishes were caked in food bits, the stairs to the front door were covered in cobwebs, and there was urine on the toilet seat. There were numerous air fresheners positioned to cover the bad smells, but that doesn’t last long. Even the mop itself was filthy.
The mattress was cheap and extremely uncomfortable, the sheets were very old and needed replacing, and the pillows were yellow and lumpy. We bought a mattress topper and a new flat sheet to help, but I did not sleep well while we stayed here.
In the 90 days we were here the shower and bathroom sink pipes regularly clogged, the water heater broke, the thermostat stopped working, water started dripping from a pipe in the wall, and water started dripping from the water heater onto the microwave. The lock on the door is also very difficult to use. We got locked out once, and Jane’s husband said he’d send a locksmith to adjust the lock but never did.
Jane and her husband quickly responded when these issues arose, to their credit. But after the first two weeks we were very dissatisfied. We asked to shorten our stay to eight weeks, and we requested this change with six weeks noticed. Jane told me she was “happy to be flexible” but then said Airbnb wouldn’t let her shorten the stay to less than 90 days. I called Airbnb, and they said they weren’t stopping her and she could change it if she wanted to. I told her this, and she then admitted that SHE would not change the reservation to less than 90 days, and cited “tax reasons.” I didn’t appreciate her putting the blame on Airbnb and refusing to take responsibility for being inflexible.
Even though the location is fantastic we absolutely would not recommend staying here.