Bianca was very gracious and sweet. We arrived early in the morning, but she was very accommodating and let us leave our bags in the apartment despite that the previous renters were still there and they completely understood as well. Its a very charming apartment, in great vicinity to all the amenities. There's a lovely comic book store, a great florist, a small grocery store and much more just around the corner. Its just a 5minute walk from Regent Street and of course the oldest Hamley's in the world! What more can a kid ask for! The view is great just like it shows here! We absolutely loved our stay at this apartment and would definitely come back again!