Such a BAD Airbnb experience.
The flat is lovely but the Host was the worst i've ever had.
I arrived to a cold apt. 17 degrees,in winter, unacceptable.
A basic need, described as included, to have heating.
This issue wasn't fixed until the end of our stay.
The host is completely unresponsive. You have to wait hours until you get an answer, nothing specific, nothing personal, as if you're talking to a robot.
Even if you respond right after she's written you have to wait hours until you get an answer again. You're forced to spend your vaccation on your phone and in tension.
I had to leave the keys in the lockbox so that a technician could come for the heating issue and in the evening i arrived to closed gates. I didn't know any code for them, no such info from the host and i was forced to be homeless for one night. There is a chip on the keys but they were in the lockbox..
Because of all this stress one of the days i closed the door with the keys inside.
Had to pay 100€ to get help.