Overall we had a great experience. We were welcomed by Ray from one of the apartments upstairs. He showed us around and took time to explain everything. The location was ideal for us; very close to Hyde Park, 15 mins walk from Paddington station (walking with a 2 year old) and only 5 mins walk to the nearest tube and bus stops. There were lots of nice shops and restaurants in the vicinity, which was great as we didn't always want to travel too far for food or shopping. The flat itself was very nice. Two big double bedrooms, one with an en-suite bathroom and another separate shower room which was really convenient for us. The open plan living/dining/kitchen area was lovely too. Communication with Lucian was great. He kept in touch and was helpful when required. We would happily recommend this apartment and would definitely stay here again.