This apartment is modern, charming, convenient, and fun to stay in. It met the needs of our group of four perfectly; it is quite small but we spent all day every day out in the city so we didn’t feel cramped at all. The location is perfect—very walkable, 3 min from the Goodge tube stop, and 8 min from the Greater Portland Street tube stop. Tottenham Court Road is nearby with food options and shops. There are two Tesco Express locations nearby, one open 24 hours, so groceries were easy as well. The facilities are easy to figure out and use, we used the stove and washing machine without any issues. The welcome package was a very nice touch. Danielle, who checked us in, was lovely and gave us excellent advice on local things to do and tips on the apartment. There is a lift, which was useful for luggage. Check in and check out were very easy.
There was only one issue: Communication with the hostmaker team was suboptimal, unfortunately. We arrived during a very hot spell, and the apartment does not have air conditioning (not surprising in central London). Danielle told us she would try to arrange fans; when we heard nothing for several hours, I communicated with her and she suggested I contact the hostmaker team, which I did. It took them until the next day to reply and two nights of significant discomfort in the heat before we got fans. We did get them, and the only consequence was discomfort, but it was not optimal. It would also have been helpful if they had provided tips about how to open the windows fully (there’s a security feature that makes this hard to figure out yourself; we figured it out but it took a while) and how rubbish disposal works.
Overall, I would recommend the apartment to anyone who wants a cute central London location that is very walkable and I would stay here again. If arriving in a very hot spell, perhaps communicate about fans well in advance or at the time of check in directly with the hostmaker service.