There was a MOUSE in my room. On my first night, I was getting ready to go to bed when I saw a mouse in the room. I went down to talk to someone. The receptionist was really nice, really empathic but in the end, he told me that there was nothing he could do, that I had to spend the night in that room, and that the next day he would change me to another room. He also gave us free breakfast tickets for 3 days and promised us that they will give us a discount on our booking. The day I was checking out, there was another girl as a receptionist and she told me it was impossible for them to give us a discount on our reservation and that they have already given us free breakfast tickets. When you arrive at a hotel you never expect to have a mouse in your room, it was impossible for me to sleep that first night and I don't really get how getting a free breakfast can solve that problem.