We enjoyed our stay here save for the first night when we arrived and hot water wasn’t working. We contacted Rosetta about this and we unfortunately didn’t receive a response until the next day - after we contacted AirBnB support. But besides this, Rosetta was quite responsive to other questions and concerns. For example, the heater didn’t seem to be working and when we let her know, we were provided with a small heater which worked well. The studio apartment is spotless and beautiful and I would definitely stay here again when next I’m in London.