We had problems in setting the heat but Jan called around immediately and fixed this for us.
However the fly on the ointment was that there were serious renovations going on in the house resulting in hammering and power tools being in use. The tradesmen themselves tried to be as quiet as possible but at times they drove us out of the house.
Added to that there was a sewage issue which we solved by lighting candles.
Once we are assured that the works are completed we will happily go back as Jan could not have been more obliging or friendly. The place was clean, adequately equipped, though a few wine glasses would be an addition, well located and exactly as described close to great restaurants and near a park with easy access to the West End.