Stefano's flat was perfect in every way. It was beautiful, located in a wonderful neighborhood, and exactly as pictured in the photos. His instructions were extremely thorough and helpful (everything from how to operate the washer/dryer to where to find additional towels/blankets). Although Stefano was on holiday during our visit, he went above and beyond to ensure that we had information on recommended car services, restaurants, and provided contact information for his family so that we could check in and out at our convenience. We plan to travel to London again this year and hope that we will be able to stay in his flat again.