Serge was incredibly accommodating. My flight arrived early in the morning so one of my most important criteria for finding a place to stay was anyone willing to let me check in early. We had discussed an 8 am arrival and I booked him on that basis. I ended up coming much later than that due to delays--essentially keeping him on house arrest without a clue when I'll arrive--I wasn't able to communicate that right away because I didn't have any sort of local connection and my phone providers in the US had a strict roaming policy that customers have to activate whilst in the States. So needless to say, it was a nightmare for us both. That said, I arrived at 10 am and found him peacefully waiting outside his building for me. He carried my bag, gave me a charger and wifi, and was basically very welcoming. After a horrible overnight trip and a nightmare morning full of delays, Serge and his wife and child were exactly what the doctor ordered. I was in London visiting friends for a quick weekend getaway so I didn't end up spending much time there. As a crash pad, it was perfect but the vibe I got was that even for longer term stay, you feel right at home with Serge and his family. A few caveats: it's a walk up of two floors, which is pretty standard in London but if that's not your thing then keep that in mind. Location wise it's ideal. A few blocks from the subway (pink line) but I prefer walking to Bayswater which is a short walk away and taking the central line. Also, you're sharing a bathroom with his family. They are super clean but I felt bad messying it up as I am an aunt to 4 beautiful children and I know that a house with a baby has to be an extra clean one! So...you might find yourself being super careful with that. Other than that, it was perfect. The sheets were clean the bed was comfortable and the host is flexible. You really can't go wrong.