Tim was very welcoming and friendly from the moment I booked the listing, and gave very clear instructions on how to get to the flat quickly. When our flight was delayed by a few hours and we weren't going to be able to make the 2PM check-in time, Tim was very understanding and helped us coordinate with Kim who was waiting for us to hand over the keys and walk us through the place.
As for the flat itself, it's in a great location with plenty of food, groceries,and shops around to meet all your needs. It's also a 5-7 minute walk from 2 different underground lines, and right across the street from a bus stop, giving you amazingly easy access to the entire city. The flat was roomy and spacious enough for the 2 of us, the bed was very comfortable and made it easy to get well rested, and the bathroom was clean and had a nice shower.
Overall, I would gladly stay here again whenever I come to London in the future!