Natalie was amazing she upgraded my room from executive to a massive apartment all by myself.
The room looks amazing and the spaghetti shrimp was tasty ! and they gave me a robe and slippers when I first asked BUT after that there were too many issues with my 2 nights stay:
First room the shower had an unpleasant smell,
I requested a wake up call and was never given one - I was told there was no record of it.
Food from previous stay was in the fridge I purposely left it there to see weather they check the fridge and I come back from work and the food was still there.
The dust in the room tells you plain and simple they don't clean the room, they just make the bed and replace the little traits that come with the room.
2 night they moved me to a next door apartment , and I faced issues with the shower again this time the water temperature drops constantly, it changes to hot and cold constantly the more I turned it to the hot side the worse it would get the hot water would go cold and splash you with extremely hot water it was honestly an unpleasant shower I had to compromise eventually with a cold shower.
I called reception to come and look at the problem and they asked me if I want housekeeping to have a look it .. isn't this a maintenance problem ?
that same night prior to changing rooms I ordered arancini, lasagna and tiramisu classico and the arancini - the started was cold and mushy on the inside, the lasgna was also cold and the only thing that was worth eating was the tiramisu classico .. the lights were all misplaced, the only thing I trully enjoyed was the washing machine.