We did not see Ali in person, but the communication via mail was really great. The apartment itself was a bit dusty and we had to wash the dishes ourselves again because they were not 100 % clean. The beds were very comfortable and the kitchen has every equipment you need to make some simple breakfast / lunch / dinner. What we loved the most: The apartment is located next to the Kensington Gardens / Hyde Park and you get to the apartment by public transport without any problems.