Although we haven't met Piers, he did welcome us very much and arranged the caretaker help us very well. This apartment is very convenient to every must-see in London. Besides the location, this cute apartment has everything we need. Public transportation around here is good. This is my first time to use BnB, and it's very fantastic. We love this apt, and definitely will live here again if we travel to London. Thanks a lot to Piers.