We can not thank Ken enough for our stay. Although, we were too busy out and about around London to meet him on our arrival, it was lovely to have met him before we left. He was welcoming, friendly and helpful. The room itself was lovely and exactly what we were looking for. The decor was very homely and everything was prepared to make our stay a lot more comfortable. Also, the location was good if you are looking for somewhere just outside of all the hussle and bussle of London, and the tube is very easy to get the hang of. The only trouble we had was we felt there should be a full length mirror. Other than that though we can not fault the basement room, and would definitely recommend staying here.