Karen was very nice and accommodated our early check in by letting us drop off our luggage and coming back later. It was also very easy to communicate with her via text.
However, once we got in the room. The bed wasn't ready, the room was smelly, the wifi wasn't working (poor wifi reception) The mattress was very uncomfortable, you can feel all the springs in your back and we would sunk into the mattress. It's definitely time to replace it.
The living room and bathroom were also messy. The shower nob had a wrench attached to it that made it difficult to turn on.
Overall, the room wasn't as described. The flat looks way better in the pictures than when you actually get there. A couple things have moved around since the pictures were taken.
Getting in and out of the flat was no problem and the location was excellent as it's near the Elephant and Castle station.