Positive: apartments's location is good, you can get everywhere easily by bus. The area seems safe to me. Communication with John was easy, he provided some very good suggestions on how to get to the apartment. The area is very quiet. John provided us with a lot of very clean and big towels, bedding was also very clean and soft. Apartment is well equipped with kitchen stuff etc.

Negative: The apartment itself was not clean at all. When you enter the apartmen it smells very humid and of mold. There are also water stains on the ceiling of the sleeping room. The carpet in the living room is very dirty and has a los of dust on it. There is also mold in the bathroom. Also the whole apartment was very dusty, cups and plates in the kitchen not very clean.
Windows do not open easily and also the door is very hard to open from the outside (my parents could not do it).
All in all the aprtment is ok, maybe this is London standard, but definitely it is NOT LUXURY.