We were very excited to stay at Ash’s place for our Christmas London holiday, as it was in a great and interesting neighborhood and convenient to places we wanted to go and see in London. Ash was helpful and communicative at first. But when the great Christmas blizzard hit the US and canceled our flight to the UK - preventing the first night of the stay - Ash refused my request to cancel the first night and refund the payment, which was more than $400 US. So two nights in Ash’s place cost me $1200. And frankly, it was overpriced at the $400 nightly rate even had we been there for three. The cleaning from the prior guests was subpar (smelly food was left in the fridge). In addition, the photos do not make it clear that the flat has no common spaces aside from the kitchen.
I am a longtime Airbnb’er. This is the first negative review I have ever left.