Caro was very helpful from the start. She was responsive to questions and gave us tips for traveling up front and during the stay. Her flat was beautiful and well maintained, all the necessities were there. She was available but not hovering. The location was close to public transit and getting into and out of the city was easy. Caro’s guidebook was great. Instructions on getting into the flat and leaving at the end were easy to follow and totally reasonable. If I find myself in London I hope that her place is available because I would definitely book again.