Zoe is a responsive, welcoming and helpful host. The place is decorated in a chic manner and in particular the very cleverly placed mirrored storage cupboards give the feeling of a larger, airier space. Despite it being a basement flat I was pleasantly surprised during winter at how much natural light came in everyday, and the heating was excellent. It is very well linked to local transport and supermarkets/shops, but also quiet enough in a safe neighbourhood to feel like a peaceful oasis away from the hustle and bustle of the high street. I was initially concerned with the safety of being alone in a basement flat with a separate entrance and no security system, but the area is so safe and friendly that this disappeared quickly. My one criticism was around the cleanliness of the flat when moving in, however when voicing my concerns and things I had found to Zoe she immediately apologised and refunded my cleaning fee, in addition to offering to get another cleaner in the next week, which demonstrated how proactive she is in ensuring her guests get a great experience. I found this especially meaningful given the extra safety and cleanliness precautions required in a COVID-19 environment. It is truly a lovely place which can easily and immediately feel like home.