Bryan is super generous and kind and he’s the perfect mix of quiet and sociable. He brought a carafe of water and glasses to our room, made us coffee, and even offered to cook us breakfast one morning. He also helped me do laundry, which he needn’t have. That just seems to be the kind of person he is—always going the extra mile to make you feel welcome and at home. We also got to meet Charles briefly, and he is just as pleasant and also very helpful. The room was comfortable and quiet, and they provided us with everything listed on their profile and more--they even have a FAQ sheet in the room with helpful info. It was all very organized and thoughtful. They’re great folks, and the area is pleasant even though it is all the way out in Zone 6. So, it is a bit further from the city center, but really close to Heathrow airport.