Rob was very helpful from the beginning, he was also consistent with communication before we got to the apartment. When we arrived he was outside waiting for us and showed us to our rooms, helped us to carry our bags up and settle in. He lives across the street so he was sure to let us know that he was just a phone call away if we needed any help. The flat was very clean and tidy and had a vacuum and a mop. It had basic everyday essentials, shampoo, towels, cutlery, kitchen utensils, which was handy when we wanted to make meals, and even included extra things such as perfume and aftershave aswell as a hairdryer and an ironing board and iron. Each bed had a bedside table equipped with complementary biscuits and a bottle of water. The kitchen was stocked with juice, croissants, pastries and milk. There was also a coffee machine!! In the cupboards there were extra towels, along with the ones placed on the beds and extra bedding do the sofa bed. Honestly it was better than a five star hotel! In the listing however it mentioned that it was not a family friendly environment and I'm not entirely sure why although I assume it would be due to the fact it had a balcony and Windows that weren't that high that opened all the way. The apartment was very easily accessible and is close to central London, Tottenham Hale station is also only a two minute walk around the corner which was very handy. On the site there was also a tesco express and a very nice community, children were playing outside all day! If I were to give one fault about the stay it would be the parking, if you want to leave your car in the car park overnight you would have to pay for a 24 hours pay and display ticket which cost £10, the only option is only paying for four hours. however overall I thoroughly enjoyed my stay and i was so much happier with the apartment than what I expected it to be. I would definatly recommend and will be staying here everything I need a place to stay in London! Rob was very helpful and lovely and I have no faults to say!!!