London moved to Tier 4 the very same day we arrived in the city and Sonder had no no refund policy in place for such an occasion because the booking was arranged via AirBnB and not through their own website (Vouchers are offered). We tried to cancel but decided to stay because we wouldn’t get anything back. Despite this, the team was very helpful and tried their best to find an alternative for us. The location is fantastic and close to some of the most beautiful areas of Chelsea. The room was a bit small and the bed very comfortable.