All interaction was with a management company, The Spaces Collective, a third party company that manages many airbnbs. We used whatsapp to communicate. As far as I can tell, none of our interactions were with the owner, Sophia.
The Spaces Collective staff were extremely responsive and great to work with. We could only check in after 4.30pm but the management staff worked with us to allow us to drop off our bags early.
The airbnb location is terrific, 5 minute walk to metro station or 10-15 minute to the plethora of diverse restaurants, shops, groceries, in Notting Hill. The layout and interior decoration is great too. We used Uber to get to there, ~45minutes with mid day traffic, ~40-50 pounds for 4 of us.
A huge setback to the flat is the amount of the owner's stuff in the flat. We had a problem with old boots and moldy shoes in the 2nd bedroom, just 1 foot away from where you rest your head. Even after relocating the shoes to the hallway (which caused the hallway to smell), the odor in the room was only relieved when The Spaces Collective staff brought 2 air fresheners.
There is virtually no closet space available for the 4 of us as every shelf in the bedrooms, and the hallway linen closet was haphazardly stuffed with owner's things. The medicine cabinet in the common bathroom was full of owner's half used cosmetics and personal effects. There was no space for our toiletries. The workspace across from the dining room was cluttered with old unused documents/bills and the owner's things. The printer in the photos does not work.
The kitchen was well equipped with cookware and cutlery, but lacked a microwave which is an essential today. The pantry was well stocked with spices, teas and foods, however many were expired.
The TV was easy to operate and having chromecast allowed us to "cast" from our laptops and watch Netflix, which was a nice surprise.
Overall, the location is great, accessible to the all tourist attractions with public transport, but away from the hustle and bustle at night. The interior design and layout of the flat is great. The photos are accurate about the layout and furniture, but there are lots more of the owner's things strewn about. It was not a welcoming interior, it felt as though we were living in a space where the owner used as a storage unit.