Nikki was amazing! I had a reservation at a different place that didn't work out and she came to our rescue. I reached out to her on a Tuesday, she just had someone check out that same day and was able to get her place ready for us to move in Wednesday. She met us at the door, was very friendly and even helped us with our bags! She was very responsive to all our requests and was readily available when needed. Her place is exactly as the pictures and very clean. Love love her bathroom! I had my baby and my friend had her two young boys and they all enjoyed staying there...aside from cable TV, the smart tv won them over because they could watch Netflix kids. I would recommend anyone to her place (I actually already did and they plan on reserving her place too :-). You can't beat the location too, we walked to Westfield mall a couple of times and down to Kensington High Street. Holland Park is a walking distance and there's a tube station 2mins away! Nikki, thank you again for salvaging the rest of our vacation, you were an awesome host!