Ilaria was lovely to chat with. She was quick to respond to any messages I sent her and was willing to let us in to the flat right after our flight. The flat is good for 1 or 2 people max. The bed is quick firm, and we are used to a more flexible mattress at home so that was a bit of an issue for us. (I'm only mentioning it in case you have issues with very firm beds and it may help you to know) The location of this flat is awesome for tourist sight seeing, compared to other flats we looked at in the same price range. The Southwark Underground Station is about a 15 min walk...super close! Also, The Globe is about a 20-25 min walk as well as the Millennium Bridge. We enjoyed getting to the tube quickly each morning to get into the city and where we needed to go. There are also good bars near by, as well as a Tesco and Sainsburys for quick groceries. We felt safe in the area and had no major issues.