Catia wasn’t there when we checked in and throughout our whole stay. She replied pretty fast, but we still couldn’t connect to the WiFi until the end. We kind of gave up trying to ask her because it was pretty bothersome to explain the situation (like what was on the screen and where we were when trying to connect, etc).
It was smaller than expected and we couldn’t really fix our luggage in the bedroom. One of us had to do it in the cabin entrance (which is still indoor, but pretty cold), because there wasn’t enough space to open 2 luggages inside the bedroom. The bathroom was small and there was a lot of noise when we’re using hot water.
I’m not sure if it was because we stayed in winter, but the place was overall dusty and smelled dusty. The cabin entrance where the washer was in was also messy. Catia was kind enough to lend us detergent to wash our clothes with, but we had to find it inside her house. We tried to use the washer, but it flooded the cabin entrance...
As for the location, it took us around an hour to get to central London. Since the rail trains are not that frequent and are often late, we would need to wait for the next train if we missed our train. The tram also stopped service during our stay due to a fire (not really anyone’s fault), so it was pretty inconvenient. Just something to consider.
Overall, I think that the experience would have been better if someone was there to guide us when we arrived so we could ask directly about the WiFi, garbage segregation, etc.