Pippa was very communicative, clear about directions and instructions and extremely helpful and responsive if I needed anything. The place was cozy, modern, had all the necessary amenities and felt like home as well. It was in a wonderful, bustling neighborhood with tons to do, great food and drinks and a lot of grocery markets nearby. It was very easy for me to get to Central London (Soho) for work since it was near all the bus lines and transit. Overall I loved the flat and neighborhood, would recommend it to all and would love to come back!