Plus points:
1. Tina was very fast in her replies to our queries.
2. Location of address was superb. 5 minutes walk to Westfield. 3 minutes walk to car rental Sixt.
3. Large washing machine & dryer which worked excellently for my family of 5.
4. The unit met our needs as it had 2 bedrooms, 2 bathrooms and a large living area.
Negative points
1. The external area (before entrance) needs to be cleaned. To be fair to Tina, perhaps the address has a few other units which may belong to other owners, a common effort must me made to ensure "first impression" matters.
2. The general upkeep of the apartment. The photos profiled in website depicted a brighter, larger and well maintained unit. It is not.
3. Kitchen utensils & cutlery not well cleaned. There were enough plates & mugs but no bowls for basic cereal breakfast. Kettle needs a good scaling.
4. There were towels hanging on the radiator - unsure whether these were washed and left to dry or used by previous occupants. There were rolled up bath towels on our beds
5. Bedding and pillows do not smell clean and freshly washed.
6. There were leftover food perhaps from previous occupants, as we too left some which we could not finish. However there was stale bread which had expired on 17 December. 2021 and loose pistachio nuts.
7. Sofa in living area definitely needs to be cleaned and aired as well fluffed.
8. Floor & carpet need to vacuumed thoroughly before every check in.
9. Brighter lighting in all rooms & living area.
10. Perhaps prepare small bottles of body wash, shampoo & conditioner as guests may come direct from airport and want to freshen up upon arrival. This would be a nice touch by the host.
11. Washing machine needs to be wiped clean. There was detergent spill on it when we arrived.
Would we return to the same unit in the future? Unfortunately, no.