I stayed here with my family for 3 nights. At first, Angela was helpful and quick to respond before booking her apartment but she became less responsive when we were staying at her apartment to the point where it took almost one day to respond to our issues. After our long travels, we just wanted to relax and rest however upon entering the apartment, the rooms were completely filled with dust and was so filthy that my wife actually started cleaning the apartment herself. We kept sneezing and I brought this issue up with Angela and all she responded was that she would bring it up with the person in charge of cleaning. The other issue we had was the WiFi. It couldn't be used at all, the connection would automatically disconnect after every minute and I had to manually reconnect to the router again on my device. This kept happening throughout the whole stay here and I messaged Angela about the issue quite late at night however she only responded close to 4pm the next day and said she needed to get an engineer to fix the issue. Then she said she would cover the roaming charges with £50 but she never gave it until the evening before we were going to leave the apartment. There was no apology for the issue and she later said that the previous guest before us had locked the WiFi device. I felt that Angela was being dishonest and she didn't want to respond to our issues when we needed her to fix the problem by giving us a solution but she was always late. She mentioned that she doesn't respond to messages if it's not a working day unless it's urgent. It seems like our problems with the cleanliness of the apartment and the non-existing wifi weren't considered urgent enough for her. The beds were so soft that it hurt to sleep on and the water in the showers were way too hot that it felt like I was being roasted instead of being able to enjoy a cool refreshing shower. Overall, the apartment itself was nice but these issues made it a very unpleasant stay. I wouldn't recommend it for the price paid for all these mishaps to occur. That's very unprofessional.