Communication was clear and simple at all times. Area is really quiet, but the O2 Arena, underground and restaurants were super close! only 10 minutes walk alongside with Thames. Building was beautiful and our apartment was on 10th floor which was nice surprise. Apartment was exactly the same as in pictures and on top we got really good service when we got the keys, we forgot our own adapter so they provided us one, even though it didn't work and we went and bought a new one, I think it was still super nice that they got us one within 30 minutes and with extra linen when we asked. I would totally book this apartment again.