The intial contact was very good, fast response after the initial request and very pleasant communication before travelling to London. Susie kept me updated about any changes or updates. So I felt very save and looked after.
Susie also let me know, as she wasn't going to be around to hand over the keys, where she would leave them to pick up etc. this all worked out fine without any problems. I think she usually is there to welcome guests, therefore there was no welcome note in the appartment. Somehow this felt missing- it would have been nice to have note and some info regarding the flat (e.g. where to find the internet code and how to switch on the heating etc.). Only the next day I received info where to find this. this could have been more smooth.
In general I found the flat cold and no way of finding out how to make the central heating work- no information from the host.
The room was clean and neat, the bed comfortable. I was though somewhat dissapointed about the general cleanlyness of the bathroom and didn't feel very comfortable, but I guess that is very subjective and some people may not be bothered.
In any case the flat is in a super location and the building is very special. Beautyful courtyard. definitely a place to stay in the summer months and relax in after a day out in London.