We did not get a chance to meet Gabe, as our schedules did not seem to correspond, but he was very responsive to our questions and offered help when we needed it. My husband and I were at his place for only 2 nights and one full day. All went very well and I would recommend Gabe's place to anyone interested in a well-priced stay at a great location in London. (If shared bathrooms is not for you, you may want to consider at different place. We had little trouble with conflicting times with sharing the bathroom with the one or two other people in the flat, however, and the bathroom is kept clean and tidy.)