Excellent! This was our first Airbnb experience so we were naturally apprehensive but as soon as we arrived we were put at ease. The hosts are really welcoming and we felt like they had thought of everything. Toiletries, chargers, WiFi, towels, slippers, water and so much more were provided, there were even options laid out for breakfast. The room was clean and so comfortable, I slept better than I do at home. Information to help us plan our days was offered if we wanted it and when we asked for help about logistics or ideas for activities this was given too. The hosts are extremely knowledgable about all things London which enabled us to fit in everything we wanted to do plus some bonus things we would never have known about. I would not hesitate to recommend this Airbnb. I guarantee you will not be disappointed, the hosts most certainly go above and beyond expectation