The place has the potential of being better with better management from the host and the company they work with to manage their listing.
The heating was not working when we checked-in. This happens and we were fine with letting the host fix it. However, after 4 days and until we checked out, they could not get it fixed. In the beginning, the company kept going back and forth with us in order to get us to fix the problem. They gave us contradictory instructions and kept delaying because they had to contact the host at each step. After 2 days they finally managed to get an engineer but s/he did not quality check their work and instead of fixing the heat they turned of the hot water. All said, if only there was better communication between the host and their management company or if the management company had more decision making rights, this would have gone a lot smoother.
To make matters worse, there was a mouse in the house and they made no real attempt to address that. They simply told us to not leave food outside.