They were really helpful and responsive to all my queries. Really enjoyed our stay there. The neighbourhood was so convenient with lots of supermarkets around, and easily walkable to 2 different tube stations. The room was spacious. And i love the bed. It was so comfortable. Only thing was having to climb 4 flights of stair up to the unit with our luggages, and that the toilet is only on the second floor. But other than that, all was good! (: Thanks alot Zdenka and Luis!!