We were severely disappointed with our stay. Although the apartment was beautiful and conveniently located, it was very difficult to find as satnavs kept sending us somewhere else.
We were hoping to also enjoy the nice weather England was having by sitting outside, but the patio area was filthy and stunk of urine. We’d soon learn why.
Worst of all, was that the only toilet where the bedrooms were located, backed up the first night we were there. Not only did it become unusable, resulting in us having to go up to the next floor in the middle of night, but shortly there after, the bathtub ALSO backed up with urine. Resulting in the most AWFUL stench of urine the entire length of our stay. When I called to have someone take care of it, after having my Airbnb messages go unanswered, I was told they’d “see what they could do, as this is not an emergency”. How the fact that paying customers couldn’t use the bathroom and were subjected to the stench of urine their entire stay was not an emergency, I’ll never understand.
As a result, I checked out early. I called Charles Hope, yet again and was offered ZERO assistance, ZERO understanding- nothing. I was told to “take it up with Airbnb”. Needless to say, we will NOT be staying in a Charles Hope apartment during future trips. Oh! And they fail to mention in their listing that there is a nightclub right behind the home, conveniently located where the bedrooms are. So while there’s a noise ordinance for guests, there’s nothing stopping the music from the club keeping you up most of the night.