Disappointing experience due to the external management of this flat by an agency named Hoost. The check in time advertised on Airbnb was different from the one they offered. I booked the flat on the basis the check in was in the morning and they told me I had to wait til 3pm as the place was rented and they hardly apologised for the mismatch. Other info like check in process and location also vary between the Airbnb page and what they tell you (they send you another link to check in). The keys are to be picked up from a retail location located 15 Minutes away from the flat which i reckon is not ideal if one is travelling with a suitcase. They send you what looks like automated messages which make the experience feel quite impersonal. I asked for a late check out which took 10 emails to sort out which made the process quite unpleasant. In the end they did allow for a late check out (thank you) but refused for me to leave my bag in the flat while it was cleaned which didn’t seem very helpful. So the experience with Hoost wasn’t great which is a shame because the flat is lovely. It is exactly as advertised on the pictures, decorated with taste, spacious and located on the high street a short walk from all the lovely stores Hampstead has to offer as well as the park. And there’s pretty everything one needs to cook.