Verity was extremely sympathetic and helpful,at the same time we had our privacy when we needed it. The room was very nice and comfortable and perfectly clean. The place is less than 5 mins from the train Station to london and there is a supermarket on the way as well as some Restaurants and a Pub. The train takes about 40 mins to victoria station, which we didnt mind. We stayed there primarily to get to Gatwick fairly easy at the end of our short stay.