Max and Billie were great at communicating and their place seemed fine, but the water in the bathroom did not work (Sink, shower and toilet). Upon notifying them of the issue, they admitted they had had this problem the day before and that someone was coming to check it out the next day (the day after I was to leave). They were nice and and prompt with their communication about this issue and attempted to contact a plumber while I was there, but in the end, they knew there was a problem with the water and yet chose to rent the place to me anyway. I cancelled my reservation, received a full refund from Airbnb and got a hotel room a few blocks away.