ABSOLUTELY HORRIBLE PEOPLE!
Booked a room with a balcony. Had to call multiple numbers (most didn’t even answer) just to get checked in. Finally got in and the room was not as described. No balcony. Had to contact them again and they said balcony room was not available. So they had downgraded us to a much smaller room with no balcony without even asking, even though we had paid the higher price for the balcony.
Asked to cancel reservation as they had not provided what we had paid for, said they don’t offer refunds and we’re very rude! Had to get other accommodation, didn’t stay in the room at all.
Contacted Air BnB for refund, they needed confirmation from the host that this had occurred. They ignored me and Air BnB!
I managed to get my refund regardless due to Air BnB’s policy to protect customers thankfully. Shame on them for providing horrible customer service!