Christabel was great at communicating and very welcoming. She was understanding when our flight was delayed, and flexible about letting us check out in the afternoon of the day we left. The flat was wonderful, even nicer than in the photos. The stairwell was being repaired, but it didn't affect our stay (no noise). The location was fabulous, the beds super comfortable, and we appreciated the huge fluffy towels. We would definitely stay there again next time we're in London!