The suite is lovely, and check-in was no hassle whatsoever. Location is great. The bed is super comfy. All round a great place to stay while in London.
One major issue I had was with my own confusion about my booking dates. It was entirely my fault: I thought I had booked two nights, not one, and so I unwittingly stayed past the check out time - however, in response the hosts had their cleaner move all my belongings (including my passports, jewellery and bridesmaid dress) into the public hallway outside the suite where they were left unattended for half a day. This was an irresponsible and disrespectful response to my mistake. Not cool at all.