Jimmy was very kind. He met us at check in and gave us our own key. The bed was comfortable and the en suite was clean and the shower was great. The bedroom and en suite are to the left through the front door and the rest of the flat is to the right with separating doors between the two sections so it is nice and private. The Bnb location is about a 20 min boat or subway ride away from all the popular attractions in London. We loved our stay in London.