Ben was friendly and quick to reply if there was ang question.The location is great, shared zones are well-cleaned almost daily, and You jave everything you might need in the kitchen and in the room.
Although, the freezer was out of order and didn't freeze food, Just chilled it.
The front door is tricky to close and open, you can get used to it in a day or two, but I withessed many people struggle with it badly, and it is not convenient when you are in a rush. The problem was reported by many guests including me, but the management does not see the problem in it.
When I moved in, the room was not cleaned: the bin was full, floors and surfaces dusty. The linen was changed though. It was late and I had to wash the floors and dust myself. I was kindly offered a 20p refund by Ben, but never saw them on my account, that is why had to mention it here.