Nev and Jessica were very kind and helpful with me and my friend, they sent us all information to check in even if we were late. We stayed in the room number 7 that is very nice. It is a large room with a bed (so soft pillows, I loved that!), two sofas and a little private bathroom. The place is 10-minutes walk from the tube that goes to Central London in about 20 mins. Remote check-in is a very smart solution!