The unit was clean and nicely decorated. The beds were comfortable, which is always nice. Host provides easy instructions for check-in/check-out, and there is a guide in the unit to help you navigate things such as the heater. Billie and Max were very kind and allowed us to drop off our luggage at their office as we arrived to London hours before check in. We did have some issues with the wi-fi, but it is possible that it was due to user error on my end.
Overall it was a Gem!