Gary and Jack are very comprehensive and receptive. The arrival time was very flexible and even the departure we asked them to stay late in the afternoon what they accepted. The apartment was very clean and the private bathroom and bedroom were perfect. We could use the kitchen and the balcony, we ask them how to use the laundry machine. The price is affordable for the location, it is easily accessible by bus and the subway to go in the center of London. The neighbourood is very calm. Gary and Jack respond very quickly which is good if you have any question. That was a very nice travel with a nice hospitality.