I made the mistake of booking a night to stay in Hackney on a trip through London. The location is quite far away from Heathrow and this was my fault before booking.
After realizing my mistake I reached out to the host and explained my situation , I cancelled the booking and asked Joanna if I could get a refund. In the interest of full disclosure this was with less than 24 hours of the booking. Joanna was not very communicative, short responses followed by a complete stop in communication after her response of "I don't know be honest how it works"
Quite a frustrating ordeal.