Cosy,clean and organised room in a great location that I would have no problem booking again if I wanted to stay a few nights - however the hosts were slow to resolve my shower water temperature issue that I had to almost give up - appears there are some issues with their plumbing. The shower was only blasting out scalding hot water followed by freezing cold - I was made to feel this was my fault even though I didn’t touch it!
I also requested my luggage to stay in my room (during lockdown - nobody staying) after check out for a few hours and they didn’t get back to me blaming ‘connectivity issues’ so I had to book another nights stay at some cost to ensure my luggage could stay and I would be able to retrieve it. ‘Billy and Max’ would do well to remember that just cheery short term placating messages that skirt around issues or blaming ‘connectivity issues’ gets annoying quickly and I soon grew tired of the little smiley face that they put on every message - abit of a facade.
However the room was very clean and comfortable and the location great and if my issues had been taken seriously in the first instance and solved I would have given them a very good review. Because on the whole it was a very hospital place to stay and they did help me kindly with a few other issues but they need to understand they lost out on potentially 3 months worth of booking fees due to the slowness and lack of concern of their responses. Need to be less breezy! Thanks