My stay at Ila and Ryans place was not a pleasant experience. I have never written a bad review before on Air bnb and in fact had been really looking forward to this visit to London.
I arrived at 6pm on Sunday 14th to find the place hadn't been cleaned. The sheets were dirty, as was the toilet, bins were full of rubbish and no clean towels were provided - just a pile of used wet towels in the bathroom and no toilet paper.
I immediately called their helpline who after numerous chats advised they would not be able to send anyone around that evening but guaranteed all things would be sorted out the next day - but asked if I could return a spare set of keys in the house to the pick-up location - which I did that evening.
I was out all day Monday 15th and returned that evening (6pm) to find the place was still in the same state. A cleaner turned up at 6.30pm but she had no sheets, towels etc.. which didn't help and meant we had no sheets/ towels for that evening either. I raised the issue with Air bnb who advised they were unable to contact the owners. I called the helpline once again who promised that things would be sorted the next day.
Needless to say the next day followed exactly the same pattern where promises were provided but upon my return to the flat, there still weren't any towels or sheets. Air bnb once again were unable to contact the owners.
All in all, the trip was a stressful experience, and absolutely what I was not expecting when booking the place. Not only was it my worst experience for Air bnb, it made me question the whole model. I would not recommend this place to anyone.