Although we arrived a lot earlier than the check in time, Cass allowed us to drop our bags in and showed us where our room was. We were thankful for this as it meant we didn't have to worry about changing plans to go back and check in later that day. Upon arrival, Cass was very welcoming and the room itself was larger than we imagined and was spotless. We had everything that we needed in our room and again upon exit, Cass was there to see us off.