Emily's assistant, Tanya, was very accommodating to our needs for late arrival, which was most appreciated. The description is fairly accurate - cozy and compact it is. It is adequate for one or two if you are not planning to spend much time there, which we didn't. Three would have been cramped. The sofa bed is more like a fold-out mattress, quite thin, but my son said it was comfortable enough. Not really a bed, however. We found the washer but never did find the dryer, which was listed as an amenity. The neighborhood is nice and quiet, and the big plus is its proximity to the Underground station at Belsize Park.