We went to the pickup location as suggested in the check-in documents. The store was closed where we were meant to pick the keys up. We tried contacting the host for two hours with no response. After waiting outside in the dark and cold we had no option to book into a hotel across the street as we couldn’t access the property. After we had booked a room and contacted airbnb - a french number (the host) calls me asking me why I couldn’t check in. The host then tried to pretend to airbnb that he was responsive. We were too frustrated and freezing that we booked into a hotel across the street. Still waiting for the refund from the host to process. If you’re staying at this property - make sure the pickup location is actually open because you will be stranded outside otherwise. The host also doesn’t even seem to be in the UK as the number provided did not work and the host called me back on a french number.