Irene and Katia were very communicative, and the place was an excellent choice as we had an early flight the next day. Hounslow is relatively far from the city center, but really great for a short stay before heading home. My ratings would be all 5 stars, if we weren't placed in a bedroom that we weren't expecting. However, this was at no fault of the hosts and was completely related to flight complications of other guests. Overall, a super great value with super friendly hosts.