The host (Nas) was flexible and met us right on time. The flat is better looking than the photos, was immaculately clean when we arrived, and is filled with very high-end electronics and appliances. The house manual provided by Ben and Nas was very helpful. They also supplied lots of little things that added to the at-home feeling including espresso maker with tea and coffee, drinking water in the fridge, little gourmet candies, and extra toiletries in the bathroom in case we forgot anything. The unit's location across from the Liverpool underground station, is excellent and we walked to many places (Tower of London, Tate Modern, St. Paul's, etc.) and took very short tube rides to the British Museum & Westminster. A nice supermarket is only a one minute walk away. The only downside was that is was a little loud at night, but we are not used to living in a city like London and it didn't keep us awaje. Overall, I would definitely rent this place again.