We had a terrible experience staying in this Airbnb and DO NOT recommend this flat to anyone for the following reasons:
1. It was difficult to access the flat as the keysafe was initially stuck and we spent 15-20 minutes on the street and on the phone with Airbnb trying to resolve this issue.
2. The internal condition of the flat did not correspond to the pictures advertised on Airbnb. Whilst the bathrooms had been recently refurbished, the furniture was worn and dated with a poorly made wardrobe leaning over in one of the bedrooms, a chest of drawers that could not hold any clothes, and no hangers in any of the bedrooms. The third bedroom smelled strongly of mould, had a dehumidifier, and had an ancient mattress fit for throwing away.
3. After going to the nearby supermarket we stocked up the fridge and the fridge door immediately fell off as the hinge was rusted and worn out. We we were able to put the door on ourselves and yet at this point still had made no complaint.
4. It was when the electricity went in most of the rooms in the flat at around 10 or 11pm one night that we made our first attempt to contact the host to resolve the issue. At this point there was also no hot water in the bathrooms and the hob stopped working. We tried to find the electrical panel to see if it was just a matter of flipping a circuit breaker yet there was no panel to be found! There was no indication where it was in the house guide and when we asked we were told it was in an "difficult to access" location.
5. We were in contact with both the host (through the management company) and Airbnb over SEVERAL DAYS with no resolution of the problem. It was claimed that no electrician could be found over the bank holiday weekend yet it was clear that no real attempt was being made as we contacted them at 9:30am and by 6pm had received no response. I could have easily found an electrician myself by doing an internet search.
6. At this point we would have still been happy to stay in the flat if an emergency electrician had come to resolve the issue however we realised no one really cared and so asked for alternative accommodation, fully expecting Airbnb to find this for us. This did not happen and we had to find a new flat for ourselves which was stressful as we had two elderly, frail people in our company. We did receive a refund for the remaining days (as the booking had free cancellation at any time) and only 20% off of the day we stayed there and a partial refund of the service fee.