While we didn't meet our host Bianca, we were made to feel very welcome through her helpful and prompt emails. The apartment was perfectly set-up for the two sub-ten-year-olds in our party of four, although we did have to curb their natural enthusiasm for jumping about, given there was someone living on the ground-floor below. Very well equipped and so very convenient to the High Street in Richmond, public transport and Thames River attractions, especially Kew Gardens.