This was the worst Airbnb experience I’ve had and we had to cancel. The check in time was delayed twice to 8:30pm due to a key problem and cleaner being delayed. On arrival at 9:30pm the space had not been cleaned at all - soiled sheets, dirty bathroom, used towels, kitchen with leftover food in the sink etc. No answer to my messages for the entire evening after I reported the problem so had to find a hotel for the night. Answer in the morning suggesting a refund on the cleaning fee only and would send a cleaner! Whoever was overseeing the rental of this apartment should have ensured the cleaning was carried out or cancelled the booking earlier if it couldn’t be achieved. Really poor service and extremely inconvenient resulting in a super late night.