So, what happened was that I was asking for a late check-out at Fiona’s apartment. And she offered me that I need to leave the apartment by 12pm for her cleaner to clean but I can leave my luggages in the place until 2pm.
So my family and I did went out before 12pm and had our luggages locked in the apartment. The front door and the gate could NOT be locked as we knew from Day 1 we got into the place - but we didn’t inform Fiona as it wasn’t a big deal to us because we could lock the second door (corridor door) behind the front door.
So we locked the corridor door and left our luggages in the apartment until 2pm. We went back to the place by 1:55pm and the cleaner was already in front of the gate saying that he couldn’t get into the apartment as he doesn’t have the corridor key - which we did not expect that and Fiona did not tell us to not lock the corridor door.
It was a common sense to lock the corridor door as the front door + gate couldn’t be locked. We didn’t want our belongings or anything to be lost in the apartment while we were away. Security is very important.
So Fiona called the cleaner and asked him to pass the phone to me. She then shouted at me through the phone and said we are being ridiculous and didn’t want to listen to our explanation.
She kept saying she does not want to listen to us and said she will complain to us to Airbnb.
Which this case - from our view, it’s a common sense to lock the corridor door while none of the other doors could be locked.
We find Fiona a terrible host as not checking out other keys that were provided to us, did not remind us to not lock any doors for the cleaner to get in and even shouted at us in a very bad manner.
We’ll never visit any of her Airbnb apartments and will NOT recommend her place to anyone.