I have never given a review of less than 5 stars - EVER. Sadly, my friend and I were really really disappointed with our stay at the Hadley Hotel.
The staff related to us as though we were mates to share banter with, rather than valued customers with legitimate needs. The room was inadequate: the bedside lights were not working, towels were not clean, shower broken and bath not clean.
When we spoke to staff, we felt as though we were an inconvenience to them. We asked on two separate occasions during the afternoon if there might be a bedside lamp we could use. We were told each time that they would look. No lamp was brought…. and no one communicated with us after this.
In the morning, I went down for the “continental breakfast included free of charge” as advertised on the hotel’s website. The member of staff I spoke to was pleasant. However, he told me that “it’s the web designer’s fault - we don’t do that” and also said I should not expect breakfast to be included when I’d only paid a low price for the room!!
There were so many opportunities for staff to be polite, respectful, accommodating or apologetic. Sadly they did not take these.
The only positive points were that the beds were comfortable and the man who served me in the bar was nice.