All in all, it was a positive experience here. The best things about this flat: location, (close to Portobello Road, nice restaurants, and tube stops), and the kitchen was well appointed, linens nice. We (two adults - but not a couple- and a 15-year old) spent three nights in this flat, and it was adequate for our use, but just a bit cramped for us since we needed all three beds and pulling out the futons left very little room to move about. I would recommend this place for a couple or a couple with a baby, but for three people, it is a bit too close for comfort. It does seem like a reasonable price for the value. It was a bit damp smelling, but we were able to open up the french doors and get ventilation when we were there, as we had beautiful weather! Charles and Bella were quite responsive to our requests for help with the printer, but we were ultimately frustrated because their suggestions didn't work. My top advice, if you stay, regarding the instructions for the keypad - don't wave your hand in front - instead press gently on the bottom right corner, and it will light up. And it is the TOP keypad, not the bottom. We were quite confused upon arrival.