My experience was severely impacted by the lack of service during our stay. The flat was cute, cozy, and a great location, close to the Tube and the neighborhood was charming. **This flat has NO lift and is on the top floor, so bear that in mind.**

However, the flat wasn't clean when we arrived. We called and were assured that someone would be over right away, so we left for over an hour to give the cleaners time. When we came back, the flat still wasn't clean and there was no sign of the cleaners.

We called again, and 45 minutes later the cleaners arrived, and cleaned the apartment while we awkwardly sat there. At 7pm, we were finally able to shower and get ready for our evening out, having had to push back our earlier plans.

There also were NO amenities provided, including toilet paper, paper towels, trash liners, or toiletries. Not sure what is SUPPOSED to be included in the flat, but if you're planning on staying here, bring your own.

There also wasn't a second set of keys available, so we had to use the lock box outside quite a few times. Which meant that in some cases, since you couldn't shut the flat door from the outside without the key, we had to run up and down the four flights of stairs to get the keys out of the box to lock the door when leaving if the other people staying in the flat had already left.

There was no early check in or late check out possible for us, resulting in us using other options to pay to leave our bags so we could explore the city before and after flights.

This wouldn't have been a pain point, if however it was necessary. We couldn't have an early check in cause the flat was supposed to be cleaned–which it wasn't. We couldn't have a late check out because in THIS case the cleaner arrived shortly after 11am, and Maurice responded to me 2.5 hours after my request, telling me, again, about the paid options to leave my bag.

When really, we could have our bags, and came to pick them up very easily before the 3pm check in of the other guests, IF there were other guests coming to check in that day.

Overall, I think that starting off with our flat not being ready, after a LONG day–a red eye from the States–of travel, waiting over two hours to have it cleaned, paying to store our bags both upon arrival and before departure, no amenities (especially toilet paper), no second set of keys and lack of timely response from our host, made the experience rather mediocre and I wouldn't recommend it. We paid a very good amount to stay here, and I think staying in another Airbnb or even a hotel would have been more worth while.