I was unable to travel to London because all trains were cancelled on my day of travel. As a result, I had to cancel my reservation last minute. Unexpectedly, Claire so kindly gave me a refund even though she was not obliged to. I appreciate her understanding and have booked to stay in 2 weeks when I next travel to London. Hopefully this time the trains will be fine! 🤞thank you so much Claire and look forward to meeting you.