We found this apartment comfortable, it was clean, well-equipped and matched the photos. The location is fantastic, close to transport and lots of shops and restaurants. Overall the accomodation is fairly basic but good value for London.
Check-in was straightforward although it was a little inconvenient having to pick up the key about a block away with heavy luggage. Communication with Susan and her agents in London was prompt and Susan was very accommodating considering we had booked the apartment at only a few hours notice.
As other reviews have mentioned, the apartment is in a block of council flats so the building itself isn’t very nice, but this didn’t cause any issues during our stay.