Staff are wonderful and very helpful but modify your expectations of this place. Rooms are very small, jammed wall to wall and made worse with oversized mismatched furniture. Recommend bringing your own pillow! We needed 4 each as they were so flat!
Also bring flip flops as I wouldn’t walk on the very stained carpet. Bathrooms are clean and linens are okay but really needs an update and some love and care. Location is pretty good too. Lots to do around there, with Notting Hill right there and Portobello Road just 10 min walk. Bayswater station also not far. On the edge of Hyde Park if you like a walk.