The worst thing in my life. It's messy, no warm water, no heat at all, but the host is irresponsible. My aged mother and I had to wash with cold water for two days because they didn't. And when I first arrived in London, it was my first trip to London, but as I was on my first trip, I had to pay double the cab fare to go to her house and get my keys. I saw a cockroach in my living quarters. I really wanted to die. I inserted the complaine and the host just told me to leave. The refund was complicated and 100 % refund was not possible, but there was no time or way to find another lodging, but the host told me to leave now. Still, I came out separately and cleaned up, but the host has asked me to pay more for the crazy extra money. The kitchen is covered with no drains, the gas pipes are blocked, and the kitchen is covered with dirt and dust. The sheets were all wet. I had to spread it out and dry it myself and change the sheets myself. And the terrace door in the house is old, so every night when someone comes in that door, crime is instantaneous. Never don’t go. Every body.