We met Luis for a very short time when we checked in. He was friendly and answered quickly to emails. Room was very private on the top floor with balcony. Breakfast was a plus and the house had everything we needed, even laundry. Great location near Kings Cross Station and St. Pancras train station which was convenient when we took the Eurostar to Paris. Multiple bathrooms were available to use and the house had a living area with tv to use as well. Everything was clean.