Apartment is largely as described but two issues kept this from being 5 star:
1) apartment and building security concerns (details below),
2) check in/out process was not smooth
For pros: The apartment itself is very clean with all the amenities listed in working order, it's fairly small but for my daughter and I fine for a week, bed was comfy, easy access to underground, had a fan to help with the heatwave.
But for the issues I wasn't happy with, here are the details:
- building security: someone kept propping front door open during our stay and the neighborhood isn't the most savory with pan-handlers around the corner and boarded up businesses.
- apartment security: window did not have a working lock and window was accessible to others during our stay (even though apartment is one level up from street). I didn't feel safe leaving window open during the hot nights or even closed for that matter as it didn't lock and could be easily reached from parking lot behind (window opens to a roof-top which was accessible and used by workers during our stay via a stored ladder I could see).
- check in check out: was self-serve by lock box and I wasn't given most recent code so took 30 minutes and texting and convincing person on other end that I was in fact following the instructions provided. This was very stressful and unpleasant standing on the side of a road in an unknown neighborhood with my bags and no where to go and neighbors asking for me for the code so they could help. The apartment door also is not numbered so even after getting the keys and arriving at the apt address it was a bit confusing to find the actual door to use the key in. The check out process also involved returning the key to the lock box, essentially locking myself out and delaying/complicating airport car pickup timing.
As far as communication during the check in and check out process, I found it was adequate so everything in the end worked out.
In summary, if I returned to the area I would consider staying here again as the price was great and now that I know about the check-in/out process I can be prepared. But I'd like to see that window lock fixed for sure, that could be a deal-breaker but costs all of 20 euro to fix. They should also install a Transom Chain to allow the window to be left open a small amount with risk of break-in.