The apartment itself was very nice, though the events leading up to our stay were stressful. Two days before I was leaving the US for the UK, Samantha said that the boiler in the original apartment I booked was broken, so she offered this one. I awaited the official request from her to change it through Airbnb. It hadn’t arrived by the next day so I again asked her to send it. She said she was traveling and it was hard to do using her phone. I am not very technical but checked this out by going to the Airbnb site on my phone and discovered that it was very easy to navigate everything in my account there. But I waited an additional day. She still hadn’t followed through – and that was the day I was flying out of the country, so I called Airbnb customer service. They reviewed the messages, understood my concern, and addressed it. While waiting the next several hours for her to respond, I followed up on their recommendation to research alternative housing. Then finally, as I sat at the airport, she put through the change. So we did end up with nice accommodations, but spending the last 2 days before a big trip in limbo like that was rather stressful.
The good parts: The apartment itself was in a great location and was spacious for downtown London. We did receive a better rate due to the change from our original accommodations. It was well-furnished and with large windows. Her assistant Ellie, who checked us in, was friendly and helpful. In addition, we were able to check in early at 11 am.