We appreciate that everything in the room and house are exactly the same as photo description. All facilities in the house are in a good condition, very clean and tidy. The garden is big and beautiful where is also the living place of two dogs. The hosts are polite and friendly.
As it is a clean house, the host also has high requirement on cleanliness while the guest use the kitchen. Specific house rules are set such as don’t leave any drops of water around the sink. In addition, don’t use cooktop and oven to cook for one meal for energy saving.
Just a point to note if you may change your stay. Here is our disappointing story:
Before we reserved the room, we have checked that there was a cancellation policy of partial refund which is we could “get back every night which remains 24 hours after you cancel”. Therefore, we have reserved for the room for 21 nights. On the 11th day, we sent an official request to the host through Airbnb webpage for shortening our trip from 21 nights to 16 nights, i.e. we will leave 5 nights earlier. However, the host refused to comply with the above-mentioned cancellation policy that he DID NOT return the 5 nights room reservation fee to us. We talked with the host in person but he turned down our request. After that, we reported this issue to Airbnb but the host still refused to return the room fee to us after the Airbnb staff communicated with him. To sum up, we are cheated by the cancellation policy. It's disappointing that Airbnb could allow this happened and there will be no penalty to those who are not comply with polices. We start losing confidence in Airbnb.