VN and his wife Sheila are 100% reliable, warm and helpful, and their house is cozy and comfortable. Every possible thing I may need was there available for me. The location is great, near to the train station (it took me 15 minutes to get there from the airport plus a 10 minutes walk with 2 suitcases), and a few minutes by foot from several underground stations. There are all sorts of stores and supermarkets at a stone's throw. My first time in London was easy and most certainly enjoyable!