Very responsive host! Clear instructions, very clean. It is a small studio though, so it is best for one person or a couple who do not need to spend a lot of time inside. As listed, it is a 3rd floor walk up which was fine for me but may be challenging for the elderly. It is a very good location! Close to subways 6-15 minute walk. Loved GOLD BAR on the Portabello road, a great atmosphere and nouveau cuisine!