My worst rental experience ever. Upon arrival there was no heat or hot water. I reached out immediately to the host and was not given any solution or timeline. It was 44 degrees inside the house. After a few hours, I began the process with airbnb to mediate this as I did not want to my kids sleep in this situation. The hosts declined to release me from the rental still with no solution. Around 5ish in the evening they told me a repairman would come between 8-11pm. As I was in an unfamiliar place, a single women with 3 kids and no promise that it would even be fixed this set off many alarm bells that I declined to allow them to come so late. The hosts did not seem to understand this was unfair to ask of me. There is no enough space allowed to write everything here but I didn't spend almost $600 to stay somewhere only deal with someone else's home ownership issues. 3 times Airbnb support was horrendous - they would tell me their shifts were ending in a few hours & so wouldn't help me.