Marianne is a wonderful lady. She was always proactive in making sure that I'm comfortable, and even went out of her way to make sure I had medicines when I had a sore throat. The place and all the amenities are always very clean and she's always up to provide advise in case you need it. She's very personable and it's always wonderful talking to her but she makes sure you're given your space.
I couldn't have asked for a better stay. I know I'm always staying here when I need a place in London. It also helps that you can walk to almost all the hot spots in the city.