Angelica's team is very organized and responsive. Check-in/check-out process involves retrieving the key from a lockbox near the property (but not on-site) so be aware of that! When we checked out of the property, the lockbox had gone missing but we were able to sort out alternative arrangements. Location was great - it is a convenient walk through a residential neighborhood from either the Victoria or Pimlico stations. One thing I would recommend for future travelers is to confirm the sleeping arrangements with Angelica - we were a bit confused because there were sheets set up on the futon in the living room and instructions not to use the "back bedroom" so we ended up sleeping on the futon during our stay. We probably should've confirmed with Angelica what she meant but we were only there for a few nights and didn't think to question it until later. Overall it was still a great stay!