Letie and Elvis were very welcoming and helpful with information on how to get around. The room was lovely. Only suggestion I would make would be to install a bar in the bathtub for those of us who are less agile at climbing in and out of tubs. As others have written it would also be nice to have a small tea kettle in the room. The location was very convenient to my son's place in Mill Hill and the shopping area on Broadway and the Thames Link station.