We found Nicole to be a nice person who was very responsive to our questions and needs. While we did go to the flat and took a good look around we did not stay there. The house was only superficially clean and overall shabby, cluttered and disorganized. There were dog hairs in the rug, watermarks on the glasses, torn wallpaper, mould in the ceiling vent and many more shortcomings. We were so disappointed with this potentially elegant flat.