Lily was very friendly and easy to communicate with. The property is well located and the room has a good size. Overall, I think it was good value for money. If you are sensitive to noise like me, however, you might feel a bit hard to deal with the water pump working every time someone in the house opens a tap. After the first night when I could hear the pump working as someone was taking a shower, I decided to use earplugs to sleep (which I normally do in airplanes as well). Maybe the other nights were not that noisy, but I preferred to use the earplugs anyway. Apart from that, we had a good stay. The neighborhood is calm and we could easily go to the supermarket or take the tube to London's main attractions.