During my stay, I felt at home. Julia was very charming and welcoming. She took the time to explain all the facilities. Unfortunately, my agenda was really busy so we didn't have much time to talk - but quality his better than quantity - and she was always interested in hearing about my London adventures . The apartment was exactly as in the pictures, very nice. My room was confortable. Tube, buses and restaurants were really close. I would definitely stay again the next time I'm in London.