Arielle's representative was lovely, and helpful. She definitely tried to make our stay comfortable. We had a bit of an annoying start since our flight was delayed, and the person that was sent to open the apt was a bit rude but apart from that we had a great stay! The apt is very cozy and really well located. We love hampstead, and its close to both hamostead tube station or belsize parks station. Lots of lovely cafes and restos, and the park near by is the most beautiful in london in our opinion! We definitely recommend this place!