This place was fine for our short stay in London, but I would not choose it again. The location is good and having the outdoor space is nice, but I did want to point out a few issues that other guests may want to know about before booking:
- Upon booking, I was asked by the host’s employee to provide my personal email address so that communication could take place away from the Airbnb website. This is against Airbnb standard practice.
- As others have mentioned, listing photos do not accurately represent the unit in its current state. For example, there are cleanliness issues, including stains on the floor, and the floor is now mostly carpeted instead of the white wooden floors shown in the photos.
- There was no hot water on our last morning in the unit. A sign is posted on the front door saying that the water supply is spotty. Since this is a known issue, it is something that should be noted in the listing.
- Essentially, this house is run like a hotel, with a high volume of guests, but the communication, cleaning and maintenance services do not seem to be in line with what is necessary for effective operation.
- Due to host’s history of responding to negative reviews in a defensive manner, it is intimidating to post an honest review. However, I hope this information will help other guests make an informed decision about their stay.