Alex was available to answer questions and chat about the area and interests whenever we chatted with each other. He kindly collected me from the tube station when I first arrived with all my luggage. The room is a really great size and is bright and modern, exactly as pictured. The private bathroom is great to have. Once you are used to the walk and have learnt the routes it is a convenient location as you can gain access to the central line which goes into central london and there are buses close by too. I was able to go about my day and have my privacy but it was good to be able to chat to Alex, his very nice girls and his super friendly cat from time to time as well.