Communication with Alison was great! Very quick responses, great help and smooth check-in. The appartement is comfy (especially the bed!) and the location is amazing. Quiet enough, yet still at walking distance from all the great museums, bus and underground. The only negative thing would be that 2 windows in the house didn't close so it was quite draughty and cold inside (February), so I'm hoping they will fix this for future guests. Check about the windows if you book this place, but other than that I'd definitely recommend it.