Nicky is friendly and very helpful. Our flight landed in the morning and Nicky was able to accommodate that by letting us to leave the luggage at the apartment first. The apartment is beautiful and clean, same as what is shown on the picture. Two things for guests to note: 1. Neighbour has complained about our noise if we have consciously kept it down as Nicky as asked us to be considerate. You really need to keep your noise very very low. 2. Tubeline was closed on Sat and Sun during our stay. Not sure if it is closed every week or just during our stay. Without tubeline, travel time will be rather long to Central London. Better check it out. Overall, highly recommended.