This apartment is great. Right in the heart of Notting Hill, close to two tube stations (I recommend the High Street station), close to various pubs and restaurants, and nestled in a quiet, safe neighborhood. It is up a few flights of stairs, so if you have lots of heavy luggage or mobility issues, I suggest looking for a ground-floor room of theirs (they have multiple listings). The room was nicely furnished with linens and towels, a small kitchenette with some essentials, and even hotel-like shampoo, body wash, and soap packages upon entry. The shower is nice, but fairly narrow—if you are tall, wide, or both, this might be difficult for you (my 6’ husband had trouble moving around in it). Once you get used to the keyless entry app, going in and out is a breeze.
All this being said, our experience was slightly overshadowed by a surprising lack of communication from the hosts. Our checkin information did not come in the timeframe that it was supposed to, and when I messaged them about it, all they did was send me an email with the keys. This is fine, but there was no message from them with any sort of acknowledgment or apology for the error. There was also construction in the building that we were not made aware of, so we were taken by surprise when there was wet paint all over the lobby area and dust everywhere. Also, on our last day, we attempted to use their complementary washer and dryer, which is a nice amenity. However, after washing the clothes, we found that the dryer wasn’t working. We messaged called multiple times and did not receive any response whatsoever. We were left with wet clothes that we then had to pack and take to a laundromat miles away. Needless to say, it was a disappointing and frustrating end to our stay in London.
I liked the apartment, the neighborhood, and the working amenities. I wish there had been better communication all around.