Pros:
- Amazing location. Convenient, very close to the tube, up the road from Borough market. Lots of great stores and restaurants
- A very nice, modern, clean and comfortable apartment
- While there was a leak in the kitchen for half of our stay which was very annoying, they preemptively gave us a $200 credit for the inconvenience which I appreciated
Cons:
- We were sent the wrong door code and weren't able to get through to the host for hours. If the cleaner hadn't walked by and let us in, we would have been waiting outside for a long time
- They also sent us the wrong wifi password
- Overall, communications were really slow. Someone wouldn't get back for at least 2 hours, no matter how urgent the issue (see above leak from the ceiling)
- The description says there's a sofa bed, but there isn't. When I asked about it, they said they could bring over a blow-up bed, which they did. But this wasn't stated anywhere
- The entrance to the building is isolated and dark.