The male receptionist was kind and helpful. He helped me carry my big & heavy suitcase to the 5th floor. Also, the location is very convenient to visit nearby places such as Hyde Park, Natural history museum, and V&A. Those two things were the good things I can find during the stay. The room temperature was extremely cold and the bathroom condition was awful due to the unpleasant smell. The room condition was quite different from what is described. However, the cost is cheap and those things can be bearable.