It was easy to communicate with Mark and he responds almost immediately.
The apartment has the perfect location as it was right opposite the Russell sq station(few stops away from most tourist attraction area) and it has a nearby mart which has all the necessities that you'll need.
Best thing is there is a 24hrs bus(no.10) from Primark Oxford street to russell sq station(you'll have to walk afterwards but it's perfect for last min shopping trip)
We are a group of 8 with 2 child and the apartment easily fit us all. We feel really comfortable there(felt like home away from home)
Will definitely recommend this apartment.