I contacted Roy with a difficult situation as it is Lockdown and he agreed for us to stay in his apartment, which we are grateful for. The apartment is private and isolated. After arrival I turned on the fire TV the volume was very loud. I tried to turn it down on the TV but it wouldn't work. The TV is faulty and there was a second broken TV pushed under the bed. The bed itself was not sturdy and it was held together with numerous nails. I attempted to use the toilet and it overflowed . Thereafter I could not use it. It was not possible to leave that night therefore I stayed in a room with no functioning toilet until noon the next day. Roy did move us to a better room . I requested a refund for the first night and asked Roy to keep the cleaning fee. He did not respond. The room is cheap for Central London but basic human needs should at least be met.