It felt like a scam. The host said the room is on the 13th floor, so I booked it, and at the check-in, they gave me a room on the 4th floor. The difference between the room shown in the pictures and the one I was given, in terms of the view and other details, was massive. The Chapter’s staff member mentioned that the host was very unprofessional, saying the room was on the 13th floor without making sure it is true.
The host ignored the situation and refused to give me another room. The way she wrote her response regarding the issue was rude and ignorant. Such a terrible experience!