Welcomed by a sheet of rules (with fee warnings through out) telling guests to be quiet and respect the house, but no respect from a member of staff/cleaner.
Staff/cleaner loudly talking (pretty much shouting) outside the room at 10:00am, work also being done on the door lock on the room next to ours, there was no consideration to us being in the next room or even being told that this work was being done at all!
Kind message from the owner saying
“Please let me know if there is anything you need or if we can assist you in any way! This is a 5 star property, and if there is anything that is not up to this standard, please let me know so we can fix the problem for you as soon as possible.”
But when we asked for another toilet roll we were told that they were topped up regularly and we should be fine, bearing in mind there were more than 4 people staying within the property & there was only one toilet in use and half a roll between us all.
The shower leaks through the upstairs toilet floor leaking through the sealing onto the staircase leading up to the room (flooring that you can see though to the ground floor of the three story building)
Rudely told we where late checking-out , when where walking to the door with our luggage at 10:02am (check out is at 10:00am)
All of these things can be overlooked if the description was not as misleading and if staff where a bit more volume controlled when they know guests are staying.