● Good points
・Bus stop is close by.
・It takes about 40 minutes to Heathrow Airport.
● Bad points
・ There are some differences from the listing.
・ The host did not keep her promise.
・ When we arrived, the heater was out of order from the beginning. The heater dial was broken from the base and was on the floor. It is questionable to rent a room in such a state where you can see with your eyes that it is obviously broken.
The heater could not be turned on and it was cold.
When I told her this, the staff came to turn it on the next day, but host said they could not turn it off.
On the contrary, the room was always hot.
The next day, when we couldn't turn the switch on and off and adjust the temperature, the host sent us an email with the date and time the plumber would be coming to fix the problem.
She instructed us to leave our keys in the key box, so we left them there at the appointed time and went out (we were worried about losing our belongings, so we put them away in our suitcases).
Despite this, when we checked the heater when we got home at night, it had not been repaired. There was no message from the host.
When I messaged the host, he replied, "Staff will arrive shortly and you should deal with it. I was dismayed that I had not heard from her, even though she was three hours late from the time specified by the host.
She did not keep her appointment and changed her plans on her own. without our schedule.
We are here to spend our time. we never want to spend our time messaging and witnessing the construction in room.
If there is a breakdown in your room, it should be clearly stated in the listing in advance. Had I known that, I would not have stayed here.
I am very dissatisfied with the way this host handled the situation.
・ The kitchen utensils are there, but the dishes were stored dirty. The knife blades were not sharpened and could not cut vegetables. Tomatoes could be cut. We cooked and it was very stressful.
・ The room was not cleaned well.
Especially the washroom, bathroom, and kitchen dishes.
・ The roll curtains were broken and inconvenient. We had to get on a chair and manually raise and lower the curtains every time.
・ I had a problem when I checked in, and I emailed several times, but there was no reply at all. It was a day time.
(Otherwise, we were prompted to respond by our host when we were messaging to adjust the time for heater repair. We are travelers and cannot always connect to Wi-Fi. I found this host's behavior selfish.)
●Other points
・ When we used the washing machine, there was a lot of white dust on our clothes. I was surprised when my nylon bag was torn.
After that, I used a laundry net to prevent them from happening again.
・ The bed is too soft for me. I have back problems and my back pain got worse. I would not recommend it to anyone with back pain, but it is good for those who don't mind.
・ The communication from the hosts is mixed, sometimes by email, sometimes by Airbnb message. I had to keep an eye on both my email inbox and my Airbnb application, which was a hassle.
・ The noise from the floor above (flat 8) was noisy. It was day time so it was not a problem. However, it is hard to say what kind of guests will be staying in the room.
・ The windows are noisy because of the big road. We had to open the window because of a broken heater and it was too noisy.
・ There is no elevator. It is stairs to the room of the flat.
・ The room was very noisy because of the loud fireworks after 2:30 am. I think it depends on the season.