Susanna and her family were away during my stay, but the key safe and house instructions all worked fine, so it was not a problem at all. Susanna's house is beautiful, comfortable and clean, and my accommodation was spacious. The location is brilliant - 5 minutes' walk from Clapham Common - so great for runners, as well as being near lots of stylish places to eat and drink in Clapham Old town. The tube is also 5 minutes' walk away so getting into central London was very quick too. I would definitely stay with Susanna again.