I arrived early so decided to drop my bag off for safe keeping, I’d messaged Mohammed who kindly replied promptly and said it was ok for me to do so. When I got to the hotel, the male receptionist was quite cold and abrupt. He answered his mobile phone and had me standing there waiting while he complained on the phone about train delays affecting his journey home etc due to the Queens impending funeral. I think it’s quite unprofessional to answer a call whilst serving a guest, he didn’t even excuse himself to answer the call. Luckily the female receptionist was kind enough to assist and check me in and she was very professional so I’d like to say thank you to her.
The next issue was that the card machine wasn’t working for the £250 deposit (quite hefty) so I had to go and withdraw cash, this was not ideal, but it’s not their fault that the machine was broken.
As for the room, it is just as described and suits it’s purpose. Was clean & had a comfortable bed. However it was a long way up to the room itself, about 4 flights of narrow, sometimes winding stairs and there is no elevator/lift. So if you have big/heavy luggage or have mobility issues this place will probably not be suitable for you.
Another issue was the Wi-Fi. It wasn’t stable, intermittently going on and off.
Check out was seamless and I got my deposit back with no issues, staff were also helpful and friendly this time.
I would stay again, but only for the ideal location and proximity to the tube stations. It wouldn’t be my first choice based on the rudeness I received at reception upon arrival, that wasn’t a good start and really put me off as a first time guest at this hotel.
Mohammed on the other hand was very kind and responsive to all my messages and I’d like to say thank you to him for that at least.