We arrived at midnight. the keys wore not in the place.
We had to make many phone calls to alexander (for us the calls were internationals calls) We had to wait an hour and a half (90 minutes) in the middle of the street in the middle of the night frustrated and furious. Finally a woman came and brought us the keys.
and this was only the beginning...
we asked Alexander to call us (when we talked to his staff) we even send him an email asking him to call us - but he wouldn't...
the room locate on the 6th floor - the elevator was out of service
3 of the 4 days that we stayed there - that 120 stairs twice a day at list...
(on our check out day we had to carry our suitcases 6 floors -120 stairs - down.)
I must say that the place is nice an well kept and the location is nice but the experience that we had and Alexander keep ignoring from us - leaved us a bad experience.