Nina was excellent on communication - very quick and helpful. The flat location is fantastic - close to a couple of overground trains, and lots of close shops for food, etc.
The flat itself could use a few things to make it better - there was no table to eat at, and only one 2-seater couch to sit on (but plenty of space). Also, there was black mould all over the bathroom ceiling which wasn't terribly pleasant.
Overall though, I had a good stay in a great location.
Thank you!