Our family of 4 from the states spent 2 weeks at Neil's flat and couldn't have asked for a more perfect place to stay. The flat was extremely clean, spacious, and airy. As we were there for a longer stay, we used the well-equipped kitchen and washer/dryer often. Mile End and Stepney Green tube stops are only 10 minutes away, making the location close to everything. The neighborhood was safe, quiet, and family friendly. Anne, Neil's mom, sent us detailed information about the flat and directions. Sally, who met us, was very friendly and helpful. We left for a few days to travel around, and she made arrangements to store some of our luggage. She promptly answered our questions and made us feel welcomed. The kids, ages 16 and 11, loved it because they got to sleep in their own room, in separate beds, and the flat had Netflix. Neil's flat made our stay in London much more affordable and enjoyable.