Richard made us feel very welcome! He decided to host us at the very last moment only an hour or so before we arrived and was very quick to respond; he was a real life saver for us! The room was very cozy and the bed was very comfortable. The room is just as it looks in the pictures and they had even put out 2 water bottles and candy bars as well as a small welcome card which was very thoughtful. We didn't have much time to chat because we arrived so late and left early, but they seemed like a very nice couple and we would definitely stay there again when we come back to London!