We had a fantastic time at Lorraine’s place. Good communication before we came, with helpful instructions about how to get to the apartment so we spent a little time as possible on getting there. The apartment is exactly as the pictures show, very nice and airy with a good space for spending time also in the apartment. Both checking in and out went smoothly. We'll definitely check to see is Lorraine’s place is vacant first, next time we're going to London. Highly recommendable