Lizzy and Ben were amazing! Very helpful and they gave me a lot of helpful local tips and ideas during my stay. Whether you like whiskey or coffee (or both) they will guide you in the right direction. The room was perfect for what I needed and it was quiet- The balcony looks right out on the docks! I loved being so close to Tower Bridge and the tube. Random note...I have been traveling for a month and they easily have the best shower head in Europe! I highly recommend.