It was very noisy and uncomfortable. The owner has failed to mention that there is construction work in both the house next door and the house opposite us. It is clear that the contruction has been going on for quiet some time, but it seems that the owner did not think this is somthing worth mentioning. If we had known about this we definetly would not have chosen to stay here. Almost every day of our stay (including weekends) we were woken up early in the morning due to loud banging and sounds of drilling. This continued throughout the day, giving us headaches and stress. Furtheremore, due to the hot weather we opened the windows, only to find construction workers right outside the window, so there was no privacy and lots of dust as well as debris coming in from the construction work that covered our clothes and made our things dirty. Also, the last several days there was a very suffocating smell of materials we have an asthmatic person in our family who suffered a lot from this. When we contacted the owner, sent several videos showing the noise pollution and dust, she was very unhelpful. We explained to her that we were on vacation, and wanted to relax and enjoy our stay but she was very unsympathetic nor apologetic.
Another issue, is that although there is a freezer, it was full of food with little to no space for us to put in our shopping, once again when we contacted the owners support team, they only asked for pictures which we sent but did nothing about it.
Additionally, from when we arrived there is a bad smell in the house, which is worse in the loft.
Also, the bed located in the loft is pushed to the side where the ceiling is at an angle, so the person sleeping on the inside only had about 15cm between them and the ceiling. This is a very inconvenient place for the bed as getting into and out of bed resulted in the person constantly hitting their head into the ceiling.
On top of all this, 4 days before we check out, there was a pipe leakage in the toilet and when we reported it, the owner sent a plumber to "fix" the issue, but he only closed the water supply to the toilet seat, meaning no flush. We were told to use a bucket to manually flush. I explained that I am sick and have health issues with my shoulder so I cannot fill a bucket and then carry it to flush the toilet seat, so they should send someone sooner to fix the problem. We kept being promised that they will try to sort it out but till we left the property no one came or gave us a solution.
With all this trouble we asked for either a refund or to move us to another location but the owner refused and her only response was that she “checked” with the construction workers who told her they begin working at 8am and leave at 6pm, as if that is supposed to validate what happened.
We wanted to enjoy our holiday and relax, sleep in during the only time of the year we are able to, but unfortunately we couldn’t. We wasted hours of our holiday making phone calls and taking pictures and videos as evidence, with no results. Refunding our money would have been the bare minimum compensation, yet they refused.
Fair to say, I would not recommend staying here. This may even be the last time we use Airbnb, as when we contacted them we were given empty promises and no results. Very dissapointex.