Imogen was great, welcoming with fresh cake and croissants as wella s fresh flowers, was very flexible with check-in and check-out times which was so important to us, the appartment is charming, lighted, well equipped, very good kitchen and bathroom, excellent location (3 minutes walk from Kings Cross subway station which has 5 different metro lines passing through it, lots of cafes and 24/7 shops. the appartment is located in a closed condominium so its very safe, third floor with an elevator. we enjoyed it so much. thank you Imogen.