I gave 5 stars on all accounts. Very satisfied. Communication was top notch, the location right next to the fastest tube in London and the place was sparkling clean. One thing though.. the internet was too slow for me to get work done. Not the end of the world, but I did have to leave the house everyday for the few hours I needed to get online. So if wifi is crucial, I would just double check that they have sorted that out. Otherwise, perfect!