Leila’s accommodation was relatively easy to find and virtually clean upon arrival. However, for the duration of our stay, the hot water was not working which was very inconvenient, especially as it was during the winter. To compound matters, there was no sense of urgency with rectifying the matter and although we were told that a maintenance guy was sent to fix the issue, when we returned on that day, the issue was still unresolved. In addition, although heater fans were provided for both bedrooms, the kitchen area and hallway are without heating and were very cold. It seemed as though the door to the apartment and the kitchen window required sealing of some sort as cold air was entering the flat from these areas.
The above mentioned issues, along with the long wait time for responses, seeming lack of empathy and the absence of responses to messages altogether made the experience less than pleasant. Unfortunately, we are still awaiting responses from Leila and her team.