I DO NOT recommend this place!!After arriving late, due to an unforeseen delay on the plane, we were unable to enter apartment. The key was stuck in lock. I had messaged the host once we landed informing him of the delay and asked if there was anywhere nearby apartment to eat. No response. After the journey from the airport to apartment the key got stuck in the door, it was almost midnight at this point. I then messaged host multiple times asking for help, no response. I then called host multiple times, no response. We then phoned multiple locksmiths to seek help and finally one arrived 30mins later, we were soaked from the rain and exhausted from the journey. Locksmith informed us the lock was faulty and needed to be replaced. We had to cover the cost of the new lock and new keys, over $400 USD. The next morning finally a response from the host. He accused us of not informing him of our delay, even though I had as soon as we landed. He also said HE had had a bad day, barely apologizing for our inconvenience on the first day of our trip. He then made the accusation that the key was working fine, even though we tried to remove it ourselves from the door for over an hour before calling the locksmith, who also confirmed it was a faulty lock. I asked for immediate reimbursement for the cost of the new lock and keys and he kept pushing it off. We still have yet to be reimbursed for the matter. Ruined my first trip to London, still outraged to be treated so poorly. I’ve never had such a miserable experience with any of my stays through Airbnb.