This is such a lovely apartment, perfect set up for large groups or a couple of families. Great location.
If it wasn’t for the issues we came across we would be singing it’s praises.
No blind on one of the windows in the lounge (both windows less than a metre apart) so street lights lit up the whole room whilt people sleeping in there. A blind roll was there so one could easily be put up. Also the balcony door was unlocked with no key. Balcony was accessible to the 2 neighbouring apartments balconies. Balcony door was permanently open which was a safety risk as had 4 young children staying in the apartment who were able to open it. The door could also be opened from out on the balcony into the apartment so this was a security risk. (Would also mean nothing would be insured inside). Contacted the number for the host shortly after checking in and informed them about both issues. Reply was ‘even though there was no key for the balcony there hadn’t been any previous problems.’ Also that they rent out next door, like this was meant to reassure us that anyone who rents it out would obviously be trustworthy! That obviously wasn’t acceptable. We expressed our concerns and they tried to get a maintenance person to help us with both issues. After a few follow up texts and no response for the last two texts which took us up to 22:45 no person showed up at all. This resulted in us having to split the kids up so we had an adult with each child for safety. Was such a shame as we were looking forward to our London break with another family whilst my son was in a hospice for respite care and the kids were looking forward to sleeping together but as the balcony was on the stairwell linking the lounge sofa beds up to the bedrooms we couldn’t take the risk. This cost us a lot of money we wouldn’t normally spend and was hoping it would at least give us security and blinds on all windows in the rooms being slept in. No one contacted us in the morning either to apologise. Since making a complaint to Airbnb the response has been slow from the host and total lack of appreciation for the situation we were in.
Very disappointed as could of been perfect.