For the first time ever I am posting a negative review.
I don’t know quite where to begin ! On arrival we were “greeted” by the host’s friend who rather than coming down to welcome us dropped the keys out from an upstairs window onto the street !
When we gained entry it was into a filthy entrance hall, with a broken stair rail and no light until you got to the switch at the top. The stairs are very steep and we were not advised of this. All of these factors made for a health and safety issue every time we went in and out.
The friend advised us that the fridge-freezer was not working and despite being asked about the heating she could not tell us how to operate it. She also advised us not to sit on two of the dining seats as they were broken.
Eventually by calling a heating engineer who we knew he was able to tell,us by video call , that the heating timer was set not to come on.
The kitchen cupboards were full of out of date food and assorted junk. There was no tea towel to allow us to wash and dry dishes which was required as the dishes and cutlery needed washing before they could be used. These issues are in breach of Covid guidelines.
We couldn’t eat or even have as much as a cup of tea in the apartment as there was no fridge and nowhere suitable to sit to eat.
Equally steep stairs lead to the upper floor. The tiny bathroom needs complete updating as it is tired and looks dirty. There isn’t even a plug in the sink.
The main bedroom is remarkably nice in comparison.
The twin room has a table with a broken leg, curtain rails with no curtains and a bare bulb hanging from the ceiling with exposed wires.
The host was made aware of all of the above within an hour yet not one issue was resolved before checkout 3 days later. This despite the fact that the host states that she lives in London.
I was offered 20% refund which I actually never said would be acceptable and turned out to be £107 of the £760 we paid !!
The photographs do not accurately reflect how this apartment looks and I would not recommend staying here under any circumstances.
The host states that the issues I complained about are only my “preferences” . Heating, a fridge and a safe environment!!! Really
The location is excellent and the local people are very welcoming.