This was exactly as advertised. We were lucky enough to get a ground floor room that had been remodeled. They were very accommodating in allowing us to drop our bags early so we could spend the day sightseeing. The proximity to 2 tube stations made all the difference in our trip. Response time was excellent. Beds and pillows were comfortable. We didn’t do any cooking expect to use the microwave but there were a few pots there. The building has a very pretty exterior and the area seemed safe. Please keep in mind the walls and floors are paper thin. We could hear the conversations of our neighbors and some loud laughter in the hallways early in the evening. We had someone come and ask us to turn our music down. We weren’t playing any music just walking around and moving our suitcases while packing to leave the next morning. I would stay there again.