From the beginning of our reservation process Harley was quick to respond & helpful with questions. This continued through our stay. He & Tessa went above & beyond to help us when we were several hours late from a flight delay. They made special arrangements to receive a Christmas tree I ordered & we were greeted at the door when we arrived at the flat.
The flat was lovely & very clean! There was lots of room for our family to spread out & very comfortable. It was full of Bristish charm with crown molding, high ceilings & tall windows through which we were able to enjoy nice views of the neighborhood. The bathrooms & kitchen were updated well. I saw many reviews about the kitchen being very small. It is small, but not as small as I expected. We had five family members and it worked well for us.
The neighborhood is nice, quiet, safe & VERY convenient to stores, pharmacy, restaurants and most importantly the tube.
We are glad we stayed here & would definitely stay again!