Lack of communication sort of derailed our only evening in town. We let them know what time we’d be in town during booking, and no reply until after check-in time when i messaged and learned they were already at the property waiting for us. Had to change plans to meet the manager. No basic amenities in the bathroom like shampoo, conditioner, or body wash. It just seems like they’re trying to run an unlicensed hotel in a residential apartment block. Wouldn’t be a big deal if it wasn’t as expensive as as a hotel room. Self service trash in a hotel? £25 towel and cleaning fee? Weird spot. Felt fleeced.