Speaking on behalf of myself and the 3 other guests who stayed in this Air bnb, our experience was that of mixed emotions. Upon arrival to the Air bnb we checked in slightly early and got our keys which we were very pleased with, however when seeing the room disappointment prevailed. We acknowledge that the Air bnb description states the images of the room to be “an example but all very similar” however our room looked nothing like that of the photos provided. For example, the kitchen was so small to which it fit in a cupboard and was not open plan as shown in every photo provided.
The description of the Air bnb also stated WiFi and satellite TV was provided and nothing was mentioned to us upon arrival. So once we realised we didn’t have a router, and we ended up going a day without it before we finally got Wifi and we received little help working the TV despite asking due to technical problems. Further, throughout our stay, we had multiple disturbances (atleast 3) , all at different times, regarding a socket within the cupboard of the washing machine whereby when we asked if they would come back later, we were told we “should have been informed” to which we were not! We understood no cleaning could take place due to COVID, however we did not realise that meant no emptying of bins! We had overflowing bins (as 4 of us were staying in one room) and not once were they changed in 7 days. This is unacceptable, and very unhygienic. Similarly, when we enquired about more toilet roll, reception told us we had to PAY for this basic necessity?! Although we finally received some toilet roll in the letting office the day after, we still had to buy more at the weekend as we were rudely told there was no housekeeping or staff are in at weekends, which we were not informed of.
All in all, if all these factors raised were known before, we would not have purchased this air bnb.