Alessandro is communicative & so helpful. Though we never met during our time in London, he was always available in case we had questions. Our plane landed early in the morning, & Alessandro and his team agreed to store our luggage even though we were there hours before regular check-in time! The flat is adorable, & the location is amazing, within walking distance to both Victoria & Pimlico Stations, as well as Buckingham Palace. The little “extras” Alessandro leaves for you are so sweet, including wine, coffee, tea, water, basic foods (cereal, etc.). Would definitely recommend!