Excellent customer service, had a slight problem with the hob in the room and messaged the number provided and a guy came and fixed it straight away, only negative is the room was a little dark so maybe they can use brighter light bulbs in the future, other than that it’s perfectly placed in London so you can walk to places like the London eye etc, the room was perfectly clean and the bed was also very comfy too. Will definitely be staying here again whenever me and my partner stay at London again.