Roman was very quick to respond to any question I had. Check in was very easy - he met me there and showed me in at a time that suited me. The flat is very nice, comfortable bed, nice space for working in. The balcony has a great view over the canal. The kitchen fairly well kitted out for cooking meals. I was isolating there during the Coronavirus outbreak to avoid seeing my husband who had symptoms as I am pregnant, and the flat was nice enough to stay in for 7 days without leaving!