Natasha is super nice and accommodated my late arrival due to my flight time in to Heathrow. The room is exactly as described and could not be cleaner. Natasha had plenty of towels and bathroom amenities making it a very welcome stay. She even had tea/coffee which I do not normally drink but I thought it was a nice touch for most other guests. Close to Heathrow but not so much to central London although it is easy access as the Picadilly line is just 10min away by foot. Recommended!