Leading up to the trip, Tess was very helpful in both answering and asking questions to ensure that our stay was pleasant. She was very accomodating with regards to both or check-in and check-out time, even helping us to troubleshoot using Uber within the country! The listing description was spot on, and probably even more beautiful in person! The bathroom was very well maintained/clean and the beds were comfortable. We also forgot to bring travel adapters with us, but fortunately Tess had extras for us to use. Definitely a plus. When I come back to London, I will make it a point to come back to this garden flat. Great experience!