Terrible. We booked as we were attending a show at Wembley and book more than 3 months in advance. On the day we messaged before our 5 hour drive down to notify them of our arrival time and to ask for the actual address since the address on the listing isn’t even theirs. Then when we were around 2 hours away from London they cancelled on us, leaving us 5 hours away from home with no where to stay. Absolutely unacceptable behaviour, terrible communication and definitely against airbnbs rules to list at a completely different address. Don’t waste your money or time on this place (and if you read previous reviews, has clearly happened to other people too.)