The host was very responsive. The unit was clean and has a mostly accurate description. This location is absolutely outstanding. very quiet yet convenient to local restaurants and pubs. short walk to the tube station. extremely clean and safe area. the unit had plenty of space, albeit really chopped up as you have to navigate 4 floors. if you are elderly or have difficulty, I the least navigating stairs this unit is absolutely NOT for you. Beds were comfortable, and heating was adequate. the shower and toilet on the 4th floor are narrow and hard navigate with steps everywhere. caution is needed when using the toilet and shower. the bottom floor bathroom is simply a tube and is not functional as a shower. don't even attempt. there is a wand to wash your hair, but don't expect a shower. the front door is warped and takes a bit of getting used too to open and close,but once you figure it out ,it's fairly easy. washerdryer is one and the same. not very good. all and all a solid unit