The check in experience (where I could not access the AirBnB - detailed account below) was extremely stressful. The host lied to myself and AirBnB multiple times. Crucially she lied about providing a discount for the check in experience (she provided no compensation for the stress caused). There is no key safe, so the check in process will always be unreliable and the check out process is insecure. I stood on a cockroach in the apartment. There wasn’t enough toilet roll (I had to go to the shop at 8pm, I got a receipt and she is even refusing to refund that), there was only 1 hand towel and a small bath towel (for 2 guests), and the shower does not attach to the wall so you have to hold it by hand over your head, if you hold it too high then the water pressure drops to a level that isn’t functional. There is also no kettle in the apartment.
The check in process was the worst I have ever experienced. I found out how to check in two hours before the check in time and I had to message her to get the details. She told me that to get into the building I needed to contact the neighbours when I arrived. I asked if the neighbours would definitely be there at the time I was due to arrive (between 3.30-4pm on a Saturday). She assured me they would be. After arriving and many attempts at contacting her neighbours, I contacted her and couldn’t get through (the line didn’t ring). So I contacted AirBnB. Then she called me and contacted me on WhatsApp and told me she’d contact her neighbours. After 5-10 mins had passed, I asked what was happening and she told me that they weren’t going to be back until late at night and would that be okay. I said no. AirBnB told me to look for other places to stay whilst this was all happening, which increased the stress. Eventually, she got a locksmith round (who I had to be outside the flat for). She told me on the phone and on WhatsApp that she would look into getting a discount. She has not done this at all and when I tried to ask her about this the day after the trip ended, she told me that by speaking to AirBnB about the problems with the trip, I was attacking her, so she would no longer offer any refund and she would call the police for stalking if I messaged her on AirBnB again. She then messaged me days later asking about the keys when I had put them where they were on check in. She didn't reply when I told her this. This was extremely stressful for me, as her system of checking in and out was not secure and someone else could’ve easily accessed the keys after I left (particularly as the locksmith entered the building just by using a piece of plastic!).