It wasn’t published on the Airbnb listing that we couldn’t check in until 3pm. When I found this out only a few mins after booking I asked if I could cancel the booking as our train got in early. Vickie initially said I could but then did not agree to the refund. She did not respond to my messages for days so in the end I was not able to get a refund, and we stayed here. Vickie let us put up some decorations for my sister which was nice, as initially she had said we couldn’t. She met us at the door and was friendly and helpful. There was no hand soap by the sink or basin, which Vickie apologised for when we left as it had been an oversight. There was some of her clean folded laundry on our bed. These are things I didn’t expect for a room that cost £230 a night.