The flat is very close to the underground station and the area around is very nice. It is comfortable for 2-3 guests. There was a bad communication between the booking manager (Tanya) and the building manager (Antonia) and thus when we arrived and opened the key box, there was not a key there and also the flat had not been cleaned for us. In the beginning, we were shocked because we thought that we were scammed and, also, it was the first time that an unexpected event like this happened to me through Airbnb. However, I contacted immediately Tanya (the booking manager) by sending her a message through Airbnb and, also, luckily a guy that was staying in the same building opened the door to exit the building and we kindly asked him to use his phone to contact Antonia (the building manager) because we did not use a UK phone provider and we could not contact an international number from our mobiles. Antonia guided us where to find an alternative key to enter the building and the flat and then we waited for her to clean the flat because, as I mentioned above, it was not clean and tidy for us before moving in. In the end, Antonia cleaned the flat while we left to go for dinner to let her clean it properly and Tanya proceeded with a refund for one night due to the great inconvenience caused to us. So, despite the really bad start and the stress caused to us because we were in a foreign country without any alternative accommodation and it was evening at that moment of our arrival, our stay was pleasant.