I stayed with Carol and Alana for 2 nights as I work in Victoria, London. Their place is incredible conveniently located for Victoria/Westminster, but also for central London in general - max 20 min walk. They were fast at responding upon booking and we had great communication before the stay. They were further really quick to respond on the day of checking in - very accommodating and understanding as I ended up staying later at work than I had initially thought. Carol and Alan's place felt instantly like home - great themed Under-the-sea room (!) with a very comfortable bed and thick, soft towels. Will stay again, if I can.