Susan is a great host, very accommodating and quick to help with suggestions. Whenever we had questions, she responded in a timely manner and was always eager to help. The apartment is in a lovely section of London, lots of well-priced restaurants and very pretty. It is about a 40-60 minute trip to city center, and public transportation is pretty slow, so give yourself plenty of time to get where you are going. Definitely would recommend if you are looking to stay in London.