The pre-organisation and the check-in were well organised, Tony was always reachable, and he answered immediately. He was really helpful in every question. We needed a left-luggage-office, and he recommended us a really good website, and I found a really good, and cheap place on this site. We got also good tips London and he gave us also books and maps about the sights in London . The property was full-equipped, the flat was really clean.