The flat is spacious and bright and is situated in a lovely neighbourhood with excellent transport links and plenty of cafes and restaurants.
However, our host has done near to nothing to welcome us.
The handing over of keys was very inflexible (my sister, who lives in the area, was given a small window of time to meet up with the cleaner before our arrival - I wonder how it works with those flying in and having no local support!);
We found only two shelves in the entire flats had been cleared for our clothes and belongings (we've had to shift his clothes around and between wardrobes to make some space for the four us);
The fridge was dirty and with gone off food left behind;
The bathroom was full of the host's toiletries, including his toothbrush;
The washing machine was full of dirty bed sheets (the host came to clear it on the third day of our stay);
No change of bed sheets was left for us during our fortnight stay;
The kitchen's crockery is limited, with only two bowls available (I asked for more but nothing happened);
Most importantly, the flat doesn't have any dining table and chair with only one bar stool found in the kitchen. There is a coffee table in the living room, but considering that the one and only rule my sister was given on the phone prior to our staying was to be extra careful with the carpet and the sofa and that I have three children, we had no choice at all as to were to eat (my sister has had to lend us children table and chairs!!). When we pointed the inconvenience out to our host, the reply was the flat description on Airbnb didn't include table and chairs - but I'd like to say that there is a sofa in the flat, although it isn't included in the description!
All in all, I won't be going back to the same flat next time I visit London, especially bearing in mind the high rental price!