The flat we checked in on the surface was clean such as linen and bed having been made and so on, but it did seem that the cleaning staff had not really dusted or wiped the floor and so on. The water pump broke down the very hour we checked in. I assume that was just bad luck for us. Capital Residencies did provide an alternative accommodation the next day. But it was not on par with the quality we had booked and then three days later they moved us to a better apartment. However they told us they will refund three nights but only refunded two nights.