Irene was very friendly and showed me around the house, which was really beautifully decorated for Christmas. She let me know I could help myself to some snacks, showed me how to use certain appliances and helped carry my bag up to my room. The house is in a good location for those transiting through Heathrow, as it is only 2 tube stops away, and only about a 7 minute walk from the station to the house. The room was clean, good wifi connection, etc. Irene sensed I was tired so she gave me some privacy, but let me know she was downstairs if I needed anything. All in all, a good value, and I would recommend this place.