I didn't meet Michelle in person, but communication with her was both cordial and efficient and she linked me up with Toby who kindly helped me find the apartment and gave me all the information I needed. The apartment was clean, bright and very comfortable - especially the bed! You have all the amenities you need to have a great stay and the flat is just 2 mins from Latimer Rd. tube station so you can easily get to all the sights in London. I would happily stay here again the next time I visit London!