This flat was very modern with a fantastic view on the top floor. It was very close to the tube. Coffee shops, grocery store, and the Westfield Mall were all very close. Tom and Zay we are responsive on all emails. We actually never met in person. The only challenge was finding the key pick up location, the directions were not very clear that we actually had to pick the key up at a place called the source market. some of that was circumstantial because we did not have cell phones or Internet access while traveling internationally. Zay expressed that we could call her anytime.