Great communication. I remembered to download the key app and it worked really well. The flat was spotless, bright, and airy. In a very quiet, upmarket and beautiful part of London. The loft bed for me (a slightly older less athletic lady) was a bit of a challenge but great fun nonetheless. My daughter loved it. The Hosts also organised a bag drop off helping make it a fantastic trip to the Chelsea Flower show. With the tube station and lots of cafes just around the corner a fabulous weekend staycation break.