Kim made every effort to meet us as we arrived a bit earlier than check in time. He met us at the flat and gave us an introduction to where we would live for the next 7 days. He spent a delightful hour acquainting us to the area, as well. We really appreciated it. The flat is immaculately clean, stocked with everything you could ever need. From slippers at the front door to aspirin in the medicine cabinet. The refrig and cupboards are stocked with the things you need straight away. There were 5 of us and the flat worked perfectly for us. To a person, we loved it. It is in a wonderful neighborhood with good restaurants and grocery store near by. Being near Earls Court tube made getting to all areas of London, a breeze. Kim and Trish have truly gone above and beyond any expectations we had and we highly recommend this lovely flat in Chelsea.