Received a message 5 mins before heading to the airport (in Western Australia) advising there was an issue with the boiler and we couldn't stay in the place we had booked 8 months earlier. We were 'bumped' to a supposedly better, basement location in the same building but it lacked the character of the original booking. We were promised champagne and chocolates on arrival which I requested be exchanged for bread and milk after a 42-hour journey - having arrived at 9 pm. There was nothing left out, so I had to venture out in the rain on The Strand looking for the basics.
Then we found the previous tenant's socks and underpants in the tumble dryer :-(
We booked as a family of 4 but there were only 2 cereal bowls, and 3 knives (or forks), so eating meals was problematic. I was surprised there was no microwave though. The water pressure in the shower was under par, but it was hot.
Apart from those minor hiccups, it was a warm and comfortable apartment. Its location cannot be faulted