Cathy was very welcoming and hospitable. She was very easy to communicate with before arrival. The room is exactly as advertised and very comfortable with amazing natural light. Towels, toiletries, and snacks were provided which were a nice added bonus. Cathy really made me feel welcome with a nice sign along with Wi-Fi instructions and a note letting you know of other amenities of the flat. The location is nice as it a short walk to lots of restaurants and shops, but also provides a quiet escape. Cathy offered to let me keep my bag there as I was checking out, because i didn't fly out till evening which was a great help! Would definitely check on staying here again if I was in London again.