I was booked to stay at Monica's for the night and was driving to the house, when I was informed of a family emergency at home. Therefore at very short notice, I had to abandon my plans for the evening and go to hospital. I didn't ask Monica for a refund, but she was kind enough to call and offer it anyway. It was in no way expected, but it was greatly appreciated. Thank you Monica, I will hopefully book to stay in the near future. Best wishes Brent