I booked Wayne's apartment for our son who needed a place to stay for one night in London. He checked in and all was fine, then went out for the evening. When he returned he was unable to access the flat as the keypad wasn't working. When he contacted Marcin he wasn't that helpful and said all the other guests had been able to access the building. My son had to phone a friend in the middle of the night and go and stay with them. The following morning he returned to the apartment and experienced the same problem. Marcin was similarly unsympathetic and only after I contacted him did he agree that there had been a problem and refunded the fee. This caused a huge amount of hassle as it was upsetting for our son who couldn't contact us as we were in the countryside without any phone coverage.