Donna was friendly and very accommodating! The lockbox hadn't worked when I arrived and she quickly phoned a friend to drive some keys down for me. The apartment is super clean and very comfortable. While the location is a bit further away from the main attractions, its very easy to get to central London by bus/the tube. And it's a painless travel to/from Gatwick airport! I had a great time here and would recommend staying with Donna in a heartbeat!