The apt. is OK but not amazing. It can use some more attention to the overall maintenance
- for example it is full of light (which is great) but the shades didn't block the morning sun and we ended up being waked up very early every morning. It is mostly equipped as described.
The location is good, with a convenience store and a Starbucks across the st. and two tube stations within 8-10 minutes walk. The neighborhood is quite, though the building itself had some noisy neighbors (like you may encounter in a hotel).
We didn't meet Philippa but the communication with her was very easy and prompt. Check-in and out were also flawless.