I have never given a bad review as I am quite tolerant. I really do not like having to give a bad review but I feel that I need to be honest. Please read both the cons and the pros.
Cons:
First of all, this place is not a boutique Airbnb, that description is misleading.
We arrived fairly late, in the evening, to discover that there was no bedroom key, despite it being mentioned as provided on the list of amenities on the Airbnb website. We were not told beforehand or when we arrived that it was missing. Because it was late, we had difficulty reaching the host that evening. Fortunately, the issue was resolved the next day around 3 pm. We found Internet to be extremely weak in the room. We had to sit in the living room (shared space) to use the Internet. The heating was never turned on in the bedroom. Moreover, the heating in the flat was turned off after first couple nights, so the room was a bit chilly. Amenities that were supposed to be included seemed to be forgotten, were supplied only when we asked for them, such as towels, the key, and soap for the shower (which we didn’t ask for). The owner was not around much so it was difficult to communicate to her, especially since the Internet was extremely weak and we could only sign into Airbnb or our emails when in the living room. There was a large carry-on bag in the hallway which was difficult to get around. It was not a big deal, but it seemed a bit inconsiderate. One night we had come back with meat pies from the market which we had to eat cold. We wanted to heat them, but the oven trays were dirty, so we decided to use the microwave which then blew a fuse, and no one was there to flip the switch until later that evening. All these things added together, made us feel like we were not expected to be there. Nonetheless, we tried to ignore these issues until finally late Thursday night when we received a message that there was a leak in the bathtub so we would not be allowed to shower until sometime after the plumber arrived on Sunday – at least 3 days without a shower and we were leaving on Monday. It was like a comedy of errors, we actually started to laugh out loud. On Thursday evening and Friday morning we spent several hours trying to find a suitable place to stay. While we recognize that the leak was not necessarily the fault of our host, we were disappointed to learn the news at such a late hour Thursday night when apparently the leak had started much earlier in the evening.
Pros: good location 20-to-30-minute walk from Westminster, Borough Market, The Tate, The Globe, and Southwark. Bed was O.K., pillows were great, room was a decent size. The host was very pleasant and helpful when asked about the neighbourhood. Unfortunately, she was not there most evenings and was not that easy to reach.