You are not dealing with Vanessa, you are dealing with “Vanessa’s support team” which many times felt like dealing with a computer bot. I am able to write a review because although I never stayed here and notified Vanessa’s support team almost two weeks before my stay that I to change my dates (which they reassured me was fine) and to get my new dates “as soon as possible” which I did… they still charged me for the stay. You must be aware that you have to cancel you trip even if the host leads you to believe that you don’t need to and their word will be honored. They were very misleading and shady. I hope this message can help anyone else who is just trusting of their host and takes their word.