We spent five nights at Mary Ann and Dai's flat in West Kensington. Overall the flat was great- it is a basement flat, but it has a private garden in the back with lots of light coming in from the bedroom windows. The place has lots of London character, something we were looking forward to. It felt like we were emmersed in the old London charm (having also spent a few days in the city center at a modern hotel)-it was great. It felt private, and it was nice to come in and shut out the busy streets to the solace of our place to rest when not sightseeing. Being next door to the main house (and hosts) was a plus in our opinion as it gave us comfort to know there would be help nearby if we needed it (being from another country). Major highlights- the customer service of the hosts was amazing. We were able to reach out to them several times for tips and suggestions, or if we needed anything. Check in and Check out was easy, and we got to meet Mary Ann as she showed us around the flat. We did need to get the wifi reset, but they were very quick to do it for us. The bed was great- being American, we were used to a king bed- and it was hard to find in London. The mattress is firm yet comfortable, bedding was super soft as well. As very light sleepers- we were worried about the mention of the flight plath for airplanes, and we did hear them coming in during the evening. I was pleasantly suprised to not hear them overnight, and even did some research to find out why- it seams that Heathrow only allows a very minimum of landings after 10:30pm to reduce noice...and we were never awoken by a plane. Even during the daytime, we didn't hear them over the television, music, or even the bedroom fan that we used for general white noise. It was a non-issue. The bathrooms in London are a bit odd, with half shower doors- so it took us some time to figure out how to minimize water getting everywhere, but the water pressure and temperature were great. We loved using the french press for coffee in the morning, and cooked at least one meal a day in the flat. The location was excellent for our needs- a neighborhood feel, but only about 3 minutes to a train/bus station. Several great restaurants nearby, as well as super markets around the block. We even sent a load of laundry to the local cleaners for wash/fold service for about 12 pounds. We felt safe, even walking at night, or early morning, and would consider coming back with our teen children in tow next time.