My wife and two teenage children stayed five nights at this property and it was a horrible experience. We are seasoned AirBnB users and we've always had good experiences (mainly because I read the reviews and stick with properties with good feedback). This property was a total train wreck. Upon arriving my wife discovered that the master bedroom's king bed had black hair and stains on the sheets. She went to the closet and grabbed the extra sheets to change the bed. While remaking the bed we noticed that the same long black hair was strewn all over the carpet as well. We contacted the Host (which was an outsourced management company) and they ended up sending a maid the next day to re-clean the apartment. While this is a little gross we regrouped went to bed. The first night was a little warm so we opened the five windows in the apartment (which went up a whole 5 inches) to cool down the temperature as the unit did not have central air (not uncommon in London). At midnight we were introduced to the next big surprise - the loud arguing of the neighborhood's homeless population. The apartment was on Red Lion square which one block over hosts a spot where a camp of homeless (20+) sleep and argue most nights until 3am. We fixed the problem the second night by buying wax earplugs. Fortunately, the weather turned rainy (and cooled off) so we were able to shut the windows which helped mute the late night shouting. Other issues we had were mostly annoyances like the host being late meeting us resulting in having to sit in the rain with our luggage waiting to be let in. We were also only given only one set of keys and I had to "negotiate" to get a second set. The house manual was emailed using a shortened url which the day we arrived returned a server error. I emailed the host (rather the host's management company) and by the next morning we had an email with the house manual pasted into the body of the email. On the plus side for the property - it was recently renovated so everything is fairly new. If you're wondering if we would we return to this property? Absolutely not.