There is a a lot of stairs so not totally suitable to someone with mobility issues or children.
It is a quick 5 minute walk to the bus stop that is connected to a 24hr bus. The desk area is great for getting ready, an excellent feature
We had issues with check in as the code that was given was wrong so we ended up waiting 1.5 hours until we could get in.
You are speaking to an organisation so its different people everytime, but they are all friendly