when arranging to stay at this property I explained that we where from a children's home and that I would not be there due to being the manager, I have evidence of this conversation. when staff and young person arrived they where left to sit outside a shop for 40 minutes while the owner tried to verify who they where, we use Airbnb all the time and have never come across this, the property was not as listed, the TV did not work, the beds where dirty and had not received clean bedding and broken we have all pictures for evidence, hairs and dirt in bed. toilets where cracked, there where holes and cracks in the tiles and walls and the general up keep was poor. the cupboard doors feel off in your hands, the property is not secure as locks are broken to keep intruders out, the property is on a main road and is very loud, there is thin material used as blinds so unable to block out lights and can see straight through it.
Francesca Bray