Sue is a very friendly, attentive and helpful host. Communication with her was very appreciative and she responds to questions very quickly. The flat is ideally located for a city break, very close to the tube. We used the Paddington station. A Starbucks is only 2 minutes from the flat and we were at many sights within 25 minutes. The flat is very well equipped and clean. We found it great that there was already an adapter for European cables. Sue also offers an earlier check-in or later check-out. This offer can be very useful, as a suitcase drop-off at Paddington station cost us 15 pounds per piece of luggage (for more than 3 hours drop-off time, otherwise 7.50 pounds). The provider was LEFT Luggage. For us it was an excellent experience with Sue and we can very well imagine booking the flat again in the future.