Communication with Jamie was always prompt and informative. We were a family of 5 adults and room was so handy to Lambeth north Station that we got there from HeathrowAirport(although be wary of peak hr with too much luggage on public trains).After that we found it easy to use buses and trains daily...Can walk to London Eye, Westminster, Imperial war museum, and along banks of thames river as far as you wish. Great facilities, ok shower, plenty of hot water.very happy for 7 night stay.sirens and traffic noise just reminded us of how close we were to town