This is a lovely place to stay in a great location. The house is very close to the centre of Richmond (maybe 15-20 min walk) and that is a really nice suburb of london, with good restaturants and interesting shops. It is also really close to Richmond Park and Kew gardens which are both nice places to relax in. Very convenient for the Rugby too at the Stoop and Twickenham and also really easy to get up into central london - which we did twice on our stay (takes around 20 mins into waterloo from Richmond). So for location it is fantastic.
Joan and family were also really good hosts with excellent communications and they were able to meet us upon arrival .
The house is clean and tidy - with good facitilities.
Overall we would stay there again and would recommend as a good base for a family wanting to visit London or go to the rugby.