This Airbnb profile appears to be a third-party host. As Chyenne managed communication via the app but when I checked-in Cheyenne’s mother was the host.
Upon arrival I was informed the room was in the middle of being renovated. However, the room was in no condition to be booked out due to damp, mould and a strong smell of bleach.
This was very disappointing as Cheyenne had an opportunity to inform me of this 24-hours before check-in when I enquired about the room prior to booking.
Despite this Cheyenne’s mother handled my complaint politely and instantly arranged for Cheyenne to send my money back as there was no other room on offer.