We visited Kew Gardens for a concert and staying with Felicity made the weekend extra special. The whole experience felt luxurious and welcoming from the gorgeous stylish rooms to the delicious fresh breakfast. Felicity is so friendly and gracious and nothing was too much trouble. The location was also brilliant - leafy elegant neighbourhood and just a few minutes easy walk from Kew Gardens tube station. We enjoyed our stay so much that we’re already trying to find another reason to visit and book with Felicity again. Better than any hotel could have been. Highly recommended.