Prudence was amazing! She was extremely flexible with our arrival when our flight was delayed. She even ran out and bought us diapers and milk as I mentioned we were running low while explaining the flight delay. The apartment is extremely spacious but it can be a bit loud if you leave the window open. I wouldn't recommend the apartment for travelers with small children; Prudence has a bit of small items and we had to place them on high shelves in order to keep our little one from destroying them. Unfortunately, my clumsiness got the better of me and I knocked into one when we were leaving. Although it's not close to a train stop, the bus is right outside your door and can get you to the Underground to central London within an hour. Also, Ubers are plentiful and can shave 15 minutes off your commute. There are plenty of restaurants off the Vale and 2 small convenience stores within a block of each other. Overall, we had a great experience and would highly recommend to travelling adults with no children.