Our experience with Andy and the flat was wonderful. We were a family of 8 adults and two small babies. The location was perfect and the size of the flat was more than what we needed. Andy was very considerate and left a few staple foods for us such as wine, eggs, milk, juice etc. He responded to all inquiries very quickly and even checked in during the trip to see if we needed anything. The flat exceeded my expectations and made for a memorable place for my family's trip to London. We miss it already!