Hue was incredibly responsive and communicative. This flat is fabulous for short term stays when guests need a comfy, clean, and convenient place to rest for the night and make some tea or coffee in the morning. The location is super convenient - close to the River, tube stops, and Westminster & Victoria areas. Great central base for walking around London. For longer stays, or for those who’d need to eat in the flat at a table, not as good of a fit. Appreciated the nice linens and the soaps/shampoo!