We were greeted by Jaz's parents, who were incredibly warm and helpful. They made sure to explain everything - how everything in the apartment worked, what transportation we could use, and nearby convenience stores we could go to. Even if Jaz wasn't physically there, she checked on us through e-mail to make sure we were comfortable and had everything we needed. Our week-long stay made us feel like we had our own home in London, even if it was just for a while. The apartment was clean and complete (with toiletries, basic food, as well as entertainment such as books and movies). Will definitely consider coming back if we ever visit London again. Thanks to Jaz for being such a wonderful host!