Diane was a great host; she was there to welcome us when we checked in and was very friendly about everything. She offered us advice on transportation the day we arrived since there was a tube strike going on, which was appreciated. Her two pugs were very cute as well. The room was very tidy and well-maintained. Make sure you do note that she mentions it is not a large room--I kind of forgot about that and we had 3 suitcases, which were a little difficult to fit, so it definitely is meant for someone traveling light. However, I asked Diane if it was okay for us to remove one of the tables to help them fit better and she very kindly obliged and we managed to make it work. What really stood out about our experience was that I had actually made a mistake witih our booking. I had booked for 2 nights because that was how long we originally were planning to stay in London, but during our planning process we decided we were going to stay for 3 nights, but I never actually made the change to the reservation. The day of our checkout (which I didn't think was happening until the next day), we were outside of London at the Harry Potter studio tour, and Diane messaged me about the checkout. When I checked my messages, I realized my mistake and told her we would not be able to make it back to London in time. She offered to keep our bags for us which was a huge help. We were very appreciative of this and when we got back to London in the afternoon, we were able to pick up our bags with no issues. She was very kind about everything and a very gracious host.