We should’ve heeded the reviews. AVOID THIS PROPERTY and THIS HOST. Maybe a great location, but lousy thin windows and loud at night; for the price we tempered expectations, but still 1 star.
Bldg and apartment is aged, and while advertised as an apartment to sleep 4, the sofa bed that several criticised was completely shot and didn’t work. Old food in the freezer and old wet towels in the closet. While they offered another complimentary cleaning halfway through our stay (which at that point, we had already cleaned the freezer, removed the towels, and so passed), we asked several times for either a new bed or partial refund—the so-called award winning property management company uses bots, auto replies, and standard responses to keep you in a loop. Here's the kicker...besides no response on a. refund, after checking out WE RECEIVED A BILL for the cost of a new sofa bed. We've elevated to AirBNB and hope they will do the right thing. Beware...there are plenty of other properties in London and near stations, Fitzrovia, Regent, or any of the other popular spots...don't fall for this trap.