Tobias and Annette made getting into the en-suite very simple. They were not there for check-in, so they gave us a code to get through the front door and the keys for our room were in the door further inside. Overall, the place was clean, but as I said previously it was a lot smaller than we expected, leaving little room for our bags. The shower was also a tad small, but it did the job for the stay. Everything that was advertised was provided, it was light, and instructions were clear regarding check-in and check-out. It was in a lovely and quiet area and was less than a 10 minute walk from shops and tube stations (Circle, Hammersmith and City, and District lines). Overall, if you're not bothered by smaller spaces, this is a lovely place to stay in London.