The owner of the apartment uses Hostmaker to facilitate their bookings. I chose the option to collect the keys from a nearby Keynest. When we got there the keys had not been delivered so we were stranded with all our luggage on the side of the street. Hostmaker said they would refund the cleaning charge and encouraged us to go for lunch while the keys were being delivered and that they would reimburse us. The whole process took almost 3 hours and they never reimbursed us - despite the fact that I followed up. The communication was poor, they couldn’t give us answers or a timeframe and I was placed on hold for ages (international call charges). The check in process was horrible and if you are traveling from far I would never recommend this place as you’ll be left in the lurch with nowhere to go after a long journey. It was very stressful. Also due to the dishonesty about being reimbursed.