Though we never met Peter in person, communication was great...no problems with the key pick up and drop off. When the leak happend the first night, we alerted Peter and his handyman came within the hour to take care of the problem and allay the concerns of your downstairs' neighbor. The flat was very cozy and comfortable; especially enjoyed the spaciousness of the upstairs loft bedroom and bath. We were able to cook a great Xmas dinner in the kitchen, and we did many loads of laundry, which was very convenient and helpful to us. Overall, a great place to stay, in a great location of the city - we are glad we chose this apartment...thanks again! We would definitely stay here again. Only downside, if there is one, is that there is no elevator - you have to climb stairs to the fourth floor - but great exercise for us after dining on the town!