Jane was extremely nice and flexible when our travel plans changed due to a cancelled flight. She had breakfast foods and snacks waiting for us and our kids when we got in late at night and is a local in the neighborhood (we had lived there before but I would assume she would be extremely helpful for newcomers). The flat was extremely clean and very comfortable and well stocked. We did have one issue but she was very responsive and got it fixed quickly. Would fully recommend this flat and host.