The flat was in a fairly nice area, but was in an awful state. We had an 8, 10 and 11 month old with us. The flat was unsafe for the baby with exposed and loose wires. The deadlock on the front door was broken and the windows in the kitchen, which led onto a walkway , didn’t shut properly. The toilet took 20 mins to full after a flush (not helpful for a family fo five). The bathroom was dirty, with hair left in the bath and filthy taps. Taps in the kitchen also filthy. In addition, the cleaner was there for another two hours after we checked in, due to the late checkout of the previous guest.
To be fair to Natasha, as soon as we raised our concerns, she offered us a refund for the second night if we left by 11am.