It was a great flat in a fantastic location but lacked some basic maintenance. Only 2 rolls of toilet paper & just a few sheets of paper towels in kitchen were left for us & had to ask for more. When received no paper towels were included & had to go out to buy some. Only 4 sm rolls of TP brought (for a 10 night stay; no kleenex tissues & we told her that we had colds & were using the TP to blow our noses. There seemed to be no concern for those needs). Lighting was poor; many bulbs were out. no lighting in kitchen;over stove bulb burned out. I sent a message about this with no reply. No condiments in kitchen provided as shown in the listing picture. Had to go out and buy cooking oil & just made do with the few things in the cabinet. Bedding & bedroom looked nothing like the luxurious pictures in the listing. The bed was ok but the pillows were flat & hard. There was an egg crate topper that kept shifting due to improper cover. Seniors need to know there are 2 steep staircases