Tito took my money for a 4 nite stay and would not let my son stay there since I made the reservation. He would not cancel and let us rebook on my sons account or any other options I discussed with Airbnb customer service who did not have an issue with me booking the place for my son who was in law school at Cambridge university. I booked two other Airbnb homes for him while he was there and had no issues. Other Hosts gave my son great reviews. Tito was totally inflexible and put us in a last minute bind that cost me over $900 for what I paid Airbnb and making other last minute alternative arrangements. Worst and most costly experience.