Hesham was very helpful and flexible regarding our arrival time, and provided all the info necessary for our stay. That said, the room wasn't in great shape, with strange rips in the wallpaper over the bed, as if it had been scraped or clawed, and mold/holes in the bathroom ceiling. Worst of all, there was no hot water, despite trying for a long time to get it to work. We didn't have a good experience overall and wouldn't stay here again.