My experience with this host caused considerable stress and ruined my first day in London. I would give zero stars if i could.
The Airbnb was listed as a self check in- i was told that I'd be given a detailed itinerary 3 days before my check in only to receive a one word check in description prompting me to check the combination lock box outside for a key. When i arrived at the actual building, the lockbox wouldn't open. At this stage it was after 4 and pitch black, so i phoned the host to get some help. Me and my friend phoned 20 times and couldn't get a hold of them. After standing outside in the cold for an hour, a kind real estate agent gave us somewhere warm to sit while i phoned airbnb to find somewhere else to stay, as the situation had caused myself and my friend considerable stress. 3 hours later, the host messaged offering an apology, but this simply was not good enough. It is a massive safety concern to leave two women outside in the dark in the middle of bethnal green with nowhere to stay. I can understand that the host may have been busy, but the code should've been sent days prior to our arrival. The behaviour of the host showed gross disregard for our safety and i have asked airbnb to look thoroughly into the matter.