The location was perfect - seconds away from a tube station and a view of the Tower of London, no complaints. The room itself was nice, but the floor didn’t feel super clean (nothing gross, just dusty). The staff overall were very nice and helpful, but one employee was simply rude to us when asking about the breakfast we were told was included. He just said no, looked at the message I showed him saying the opposite and ignored it. We’re genuinely easy to please people, but if you book this place through Airbnb - be prepared to feel judged differently than a traditionally booked guest.