Clair was always reachable and answered all our questions and was more than accommodating to our needs. The bed was not very comfortable and Clair said they will replace it right away. The elevator broke a couple of times but the flat is on the third floor so not much trouble taking the stairs. And the porter gets the elevator fixed within a few hours. The porter has been really helpful in all our needs. My wife got a splinter from the wooden floor but I didn’t have any issues. Clair also will send a crew to check it. Not very close to public transportation as you’d want it to be. 5 min walk minimum to any bus or tube. Easy access to taxis the pass every minute. Very quite place. The portable AC unit was amazing.