Our family of 4 (kids 4 and 1.5 yrs old) just spent 5 nights in Sept. 2018
The good:
-Communication - Lisa was quick to respond and very proactive in communicating ahead of time for check in and check out. She made the process very easy.
-The unit was just like the pictures so we knew what to expect on the inside. It was clean and there were things like soap, towels, etc
-The Location was decent. It’s right next to Borough Station, which was really convenient (there are a few drawbacks to the location too (see below)
The not as good:
-There is no lift and you have to climb 2 flights of very narrow stairs (2nd floor in the description means 2 floors above the ground level apparently). This makes moving luggage in and out quite challenging. With kids, it’s even more difficult as we had to haul the stroller, groceries, etc up, so we were often sweating by the time we reached the door
-Location - it felt a lot like being in the middle of Manhattan. Lots of traffic, very busy, dirty sidewalks. We couldn’t really open the windows in the living room because the noise was crazy - sirens, loud motorcycles, etc. Even with the windows closed you couldn’t really sleep in that room if you wanted to. Also, it was only in the 60s when we were there, but the unit was very hot and not being able to have those windows open was pretty annoying. Finally, while the picture of the outside of the building isn’t inaccurate, the building entrance is the small gray door in the left hand side, so the unit is not above the pub
Overall, for families with young kids, this probably isn’t a great location, otherwise, for the price and decent location, it’s a good option.