Due to a mistaken booking we needed to pay for a new room. This was accommodated only if we pay for two single rooms at full price dispute our insistence that we are able to top-toe. The concierge wouldn‘T help me charge my phone and made me sit by the door in the middle of the night.
My friend dropped me in our first room in the basement that smelled so strongly of damp it was uninhabitable. The concierge told us simply to turn on the heating to cover the smell.
I decided that this was not appropriate for me to sleep and so shared with my friend. When I tried to tell this to the new staff in the morning the man (name mark) refused to even look me in the eye while I discussed my problems and told me nothing could be done until the manager returned a week later. I have reached out to the manager on a couple of occasions and have been ignored.
This stay in a single room cost me and my friend almost 400£ and we have been refused any compensation.
Breakfast provided is AWFULL.