I think under normal circumstances it would be difficult to fault the flat or Ruth. She was always responsive. However, in our case, we had several issues. When we arrived the heating and hot water weren’t working. Ruth managed to find a plumber who fixed the heating issue but we didn’t have hot water in the apartment for our three day stay. We also had a broken sofa bed and the TV signal wasn’t working. Ruth did offer us the use of her studio apartment right next door but it wasn’t appropriate for us given we have a baby and three year old and it had a separate external entrance. I am sure Ruth will get these things fixed ASAP but it didn’t happen in time for us.