They entered to the room while we were out and without permission and have audacity to have insurance bond for their premises but they will come to your room and nothing protects you from them. There were four of us but only two towels and there was no bed sheets for the sofa bed only duvet had a cover and pillow without pillowcase and that’s it no bed sheet for a leather sofa. We squeezed the two beds together to make one big one so that we all four could sleep nicely. We kept asking for towels and pillowcases and they told us they will leave it outside the room but yet they walked all the way up the stairs and didn’t leave the stuff there either , walked around and went to the bathroom too while all our belongings were there. We were in the city shopping. they even asked us when would we not be there “Are you planning to go out in the evening? If you are then please let us know so we can ask the member of staff to leave them for you outside your room. “told them I’ll be here the whole day ? So they waited till the next day to bring the towels when we weren’t there on purpose smh. So be careful! It looks pretty but the shower is taped together etc etc little things like that - never again