I struggled w/ this review. Simon was very helpful and nice and helped address issues we ran into, but it was just not a good fit for us, family of 6 w/ 4 littles. Main reasons for this were Bc prior to booking, I messaged Simon asking how far the train station was from the flat, and the 2 he mentioned he said were about an 8 min walk. So I booked the place thinking this was accurate.. Not the case. Got the address after booking, googl maps the 2 stations and they were 19 & 20min walk. And after a long day around London w/ littles, another 19-23min walk was not appreciated. The listing also says the flat has a “designated parking spot”, never said the owner needs to know you plan to use the spot Bc the “designated parking spot” is 10min walk away too. Had to coordinate a meet to get the pass & fob. Place was also being updated, no prob, but tools were all over the shelves, shower curtain wasn’t up, no sheet for second bed, etc. Simon fixed issues but place didn’t feel ready for guest