Rating is really 2 and 1/2 stars. Very disappointing experience with this property. First, we were greeted with 2 trash bags and multiple cardboard boxes on landing in front of the entry door. Not sure why the cleaning crew would have left them? Guest instructions list the trash/recycling schedule as well as check out procedures regarding trash (receptacles are located at end of street). The trash on landing might explain the problem we had with ants during our stay. Several times we found ants: on shoes left inside front door, in and under the kitchen sink where the trash bin is kept. Messages to “James” were acknowledged, but no real action or follow through occurred. Most disappointing was the fact that there was only one small fry pan and one medium sauce pan to use, and neither of them were compatible with the induction cook top! We went grocery shopping and planned to eat some meals in, and we could not. Wasted time and money that we did not plan to spend. James ordered cookware from Amazon and then asked if we could go pick it up! We only had one day left at that point, so of course we did not get it. For the money we spent, the flat did not meet our expectations and our request for a partial refund has been ignored. We should say: the “team” has responded via email about how sorry they are, but once again, no follow through or action.