It's my first time in the UK and absolutely loved the experience, and hugely I have Susan to thank for. Susan has been extremely helpful and eager to make sure I have the fullest London experience. The room is nice and cosy, the toilet is always clean, and the TV room is great for when sometimes I just wanted to relax and waste a day without any plans. The location is great too. It's a short walk to the Tube with lots of great food and supermarkets nearby. Will book again and recommend!