We had a great time at Philippa's! We haven't met her in person, but she was very nice throughout, and communication with her was smooth and pleasant. We picked up the key to the apartment from the porter, which was very convenient since we arrived late at night. The apartment was nice- good location, clean and tidy, with all the necessary amenities + hot water around the clock. Philippa even left us a list with some recommendations for stuff to do in the neighbourhood. Only very small glitches were the T.V. remote, which didn't work, and the toilet, which we had to flush several times before it was willing to cooperate. Overall, definitely recommended.