It was the most terrible experience we've ever had. No professional checking in with the keys in the bushes and we're waiting for them to send the instructions under the rain in freezy day, broken windows and the heating system wasn't working, although he send his friend and a guy to fix the issues with no result, the wind and chill were so hard for us and our 3yr child. He promised us with another apartment when we agreed and have some hope he said it's been booked!! We couldn't stay a night in that place and booked other property which we lost out traveling budget. We will demand airbnb a full refund and maybe will never book through this app again as there communications are not satisfactory for us.