Overall, this apartment is very tidy and comfortable - especially for a party of 2. Additional people will have to sleep on the pull-out bed which is fairly uncomfortable for most anyone who's above the age of 12. We found the location great with lots of shops, pubs, and, of course, Kew Gardens close by. Public transportation is a breeze with buses and the Tube handy. Warning, there is no A/C; if the temperature soars, the apartment gets stuffy and, with little cross breeze, is tough to cool off. During our stay the afternoon temperature got up to 75 degrees F and it felt hot until the evening temps cooled it down. Luckily, with London's temperate climate, this won't be an issue most of the time. One of the best things about our stay here was the communication from the attentive and dedicated staff. They gave us immediate responses to any questions and offered helpful advice even before our arrival. Overall, I recommend this place.