I usually don’t write bad reviews but, this experience was awful. We had a late flight into Heathrow so I picked this place because on 3 different places (title & listing info X2) in big letters it says FREE bus to airport. There is no free bus, this does not exist. There is no direct bus to the listing as the description insinuates. You can pay for a private shuttle or an uber to get there directly or a hotel bus or a public bus to be dropped off close by. Nothing about getting to the house is free. I paid to make an international phone call to make sure I understood what bus I needed to take two days before our stay. I was told there is no free bus only a paid shuttle. After explaining the listing says free bus the lady told me to take the Marriott bus there and walk the rest of the way. I asked how to find the Marriott bus and was told it would be easy to find when I arrive. She was very short with me and not forthcoming with information. We could not find the Marriott bus upon arrival so I made another international call to the Marriott hotel to ask about the bus. They told me it has stopped running for the night. We ended up just having to uber there at this point because we were exhausted. Then, when we arrived we only had one towel in the room. I booked the place for two guests and emailed two passports. There is no host on site to go ask for another towel. And no one ever got back to me on how to get another towel. I sent two messages to the host about only receiving one towel. I also let them know I was upset about the bus situation. All they did was try and argue with me about the bus situation and blame me. Lastly, the listing also mentions it is a short walk from airport. This is also false. From our terminal it said it would take us a 1hr 7min to walk there and it was over 2 miles. No one would want to do this walk with luggage. Do not let yourself be deceived by this listing and pretty looking pictures.