Although we didn't end up meeting Liz in the end, her communications were always timely, polite and helpful. I feel she went out of her way to make us feel welcome. The apartment was easy to find, secure, spacious, light and airy. The bathroom was well stocked, and the kitchen even more so. The washing machine was a little difficult to use but manageable. Beds were softer than I'm used to. The location of the apartment was central with a number of tube stations (on different lines) easily accessible by foot; also supermarkets and restaurants / cafes. This was a great airbnb, one of the best I've stayed in, and would recommend completely.