Firstly I asked via the message service why I had been given a twin bedded apartment when I had booked a double. No reply.
I was asked to check in online before I arrived where my credit card details were taken - not sure why.
When I arrived at the street I could not find the full address so no idea which number Leman Street it was. I think checking in online beforehand may have deleted the full address from the AirBnB app.
The directions took me to number 50 Leman Street.
I rang AirBnB and tried to find the correct address and they couldn't help me. They gave me the phone number of the hosts and I spent 30 minutes holding on the phone in the freezing cold (-2 degrees) outside at 10pm at night. It says there is 24 hour reception - this is not correct.
As I could not find the property or speak to the hosts I decided to drive home instead - luckily I had that option open to me.
What a sham of a company - charging £256 a night and no one to help. Total sham.