Self-check-in process was very good with excellent detailed step-by-step photo + text instructions. The unit location being near Stockton Underground Station made it ideal for exploring the central London area. I was a bit surprised by the 18 stairs needed to reach the unit since there was no mention of stairs in the listing. The unit was comfortable other than for the noisy traffic (both day & night), since the unit is near a busy street and beside a convenience store. The front-load washer, dryer units were excellent quality and worked very well. Although we didn't cook during our 2-night stay, the kitchen seemed well setup with everything needed. The TV, chaise lounge couch and Wi-Fi were good, although the couch does have a few stains. The shower was good after we were very persistent in turning the hot water a bit cooler - the mixer is extremely stiff.