I had my first bad experience here after many years on Airbnb. I need to separate the reviews in two:
1) Check-in
2) the Flat
Before I was sent check-in instructions I was asked to go to an external site by clicking a link so they could gather my private info. I spent a couple of days going back and forth saying I did not feel comfortable doing this as the purpose of Airbnb was to do it all here. After many refusals, they finally agreed i didnt have to do this externally only to repeat it all over again the next day.
At this point I realised that this is not run an individual but a company called Houst (You can google it and review comments yourself) who clearly manage many properties. I was by now very unhappy and they still refused to send me the check-in.
I was then told that I could cancel but as it was late they would charge me under the fee. I was forced to check-in as they had kept me going long enough I could not find another place and they would charge me anyway.
Once checked in the flat was clean and ok although a little small. There were no basics like toilet roll and I was once interrupted undressed by an estate agent who was showing people around. He did knock and they all withdrew once he was aware I was there but it wasn't a great moment
I left a day early and am glad I did. Location great, flat ok but having spoilt by the company running it.