Ola was a super kind lady. My major concerns was with regards to the shower. Water barely runs out the sink (* one time while in the shower, no water ran out at all*). I do wish that would’ve been fixed or mentioned in the description of the place. Also the bed is quite small and hard, so if you are a larger person, it may not be too good of a choice. It is located right beside the airport which is good for if you travel but it is far from central London.