Even though Ainara was not present during check-in, arrangements were made for a neighbor to help out. check in and check out were smooth. Location was great and perfect for us. Be aware that the space is pretty cramped. You will spend the entire time inside in your room, as there is no other area. May share a bathroom with another guest too. Had issue with the washer, which was a big thing for us since we were backpacking. Place felt cluttered and tiny, but we only needed it for a night. Just fine for our needs