Diana coordinated everything so we could check in early, which was very convenient for us! She was available by text for me which was helpful. The apartment is upstairs (2nd European floor, so 3rd floor to Americans), so not easy if you are disabled but it was fine for us. The location is great! Walking distance to Russel Square station, Euston, King's Cross/St Pancras. The location really made this a great find for us. It was close quarters for 4 people (1 double bed, 1 fold out single bed, and 1 couch). That was ok for us but might be a bigger problem for some. Overall we had a great time! We had a couple of minor issues but nothing that negatively impacted our stay. Thanks Diana!