Elisabetta was a wonderful host! Everything was incredibly clean, inviting, and lovely. Elisabetta let me know that my room wasn't ready right away, but provided a key so that I could go explore. When I came back, my room was ready with fresh bed linens and towels. The shower is excellent! Elisabetta is warm, kind, generous, and flexible with accomodations of time. If I had a question about food, directions, locations... she knew the answer and gave great recommendations. If you stay with Elisabetta, you will have a comfortable, incredible trip to London. She was my first AirBnB experience and I am so fortunate to have stayed with her.