the location is phenomenal. close to Victoria station but in a quiet lovely neighborhood (Pimlico). we enjoyed a stroll along the Thames. the apartment is full of amenities and is very comfortable. decor is very homie. it could use some more refined cleaning for my personal taste. as for Kate, she went above and beyond to help us. when I had to print something urgent, or had a special request- she always helped. what a lovely host. great listing overall.