Kate is friendly and responsive. The apartment was well decorated and had a cool vibe. It is in a good location in London. It’s well stocked and comfortable. Lovely new shower room. The only problem with it is it isn’t really a two bed as advertised as the second bedroom is an outhouse only accessed through the other bedroom and through garden ( past neighbour window ) so not suitable for sleeping in. The sofa bed in lounge is really uncomfortable but Kate did say she is replacing it. I’m sure for a couple nights that would be ok for one person but definitely not for longer. I ended up buying an air bed. You also have very noise sensitive neighbours who stamp the floor even if you’re speaking quietly on phone at 8pm! Other than that it was a great stay.