We picked Alex's place because of the location, appearance, ammenities, and relative price for our mother-daughter trip to London. While the apartment was beautifully decorated, very clean, a nice TV, comfortable beds and fully stocked ammenities all this was soured by the fact that our heat did not work until the very last day we were there, and the final day the internet didn't work (despite multiple attempts at resetting) and the hot water was very limited (connected to the heating issues). This was further frustrated by the fact that we were not able to connect & communicate directly with Alex, but rather through a 3rd party AirSorted Service. While sincerely attempting to be helpful, the service initially could only suggest the SAME instructions we had, so it took quite a bit longer for us to make any progress on getting heat into the apartment, and we were quite cold in the evenings and through the night. The issue lay in the fact that the instructions asked NOT to touch the boiler as it had specific settings, but the heat, in fact, did not seem to be on at all right from the get-go. It made me wonder if the settings had been set earlier in the summer and did not account for how cold it was going to get in September. It feels like we might have been a unique case, as the reviews we read before booking the place were very favorable, but it did make the last week of our trip quite uncomfortable during the times we were most in the apartment versus touring around London.