We didn't get the chance to meet Paloma, however she was very friendly when communicating and helpful. There is a nice restaurant downstairs which Paloma recommended to store our bags. The staff were friendly and it was very safe. It was easy to check in and out, and the area is very convenient with lots of supermarkets, restaurants and a short walk to Victoria station. The space could easily sleep 4 guests, however not a lot of room to store bags. Overall we enjoyed our stay.