The apartment was just as advertised. Newly updated and well kept. It is on the second floor with no lift so keep that in mind with your luggage. The apartment worked great for 4 people with 2 bedrooms and a separate toilet room/sink from the shower/sink room allowing more than one person to get ready at a time. It was an easy walk to Shepard's Bush tube station and to a couple grocery stores. Our hot water went out once and someone came to fix it within 20 minutes! The apartment is close to restaurants and shops all well within walking distance. When we arrived the housekeeper showed us around and let us know that there was milk and bread in the refrigerator for our use and how to get onto the wifi. All in all it was a great place to stay in London and if we come back we will definitely stay here again.