Phillipa is an amazing host!! We had no problem communicating with her prior to our trip and received detailed information about the apartment before arrival. As a result of a flight delay, we arrived one day late and our luggage was lost for two days (thanks US airline companies). Phillipa quickly adapted the arrangements we had made for check-in - amazing. She will never know how much we appreciated her kindness and help during the difficult start to our trip. The apartment is also great. It is perfectly appointed and in a great location. Access to underground / overground / and major train stations is outstanding. The neighborhood is fun and lively. This does result in a great deal of noise in the living room/kitchen area - 24/7. However, the bedroom is in the back of the building and is very quiet and peaceful. We loved London and plan to return many times in the future. I certainly hope Phillipa will allow us to stay in her home on our next trip.