Ken's place was perfect for our first time in London. For months before our trip Ken was available to answer the many questions that we had. The room is a bit away from downtown but transport was very easy via train, bus or Uber. The room was perfect. Ken added great little touches to make it feel like home; coffee, tea and snacks, a hair dryer, full length mirror, power adaptors, a rack to hang up clothes, etc. The bed was very comfortable and we enjoyed sleeping in after late nights out in town or at the awesome little pub just up the street (we spent 3 nights there!). Checking in and out was super easy and communication was fast from Ken. I highly recommend staying at Ken's when in London!