Janine was excellent! Very communicative during our entire stay. When we had trouble checking in, Janine was in touch with us every step of the way. She was helpful in providing recommendations and was very sweet the entire time. The accommodation was exactly as expected and was very clean and easy to find. Location is accessible to much of Central/West/Northwest London, which made things incredibly convenient. There's also an excellent Thai spot close by that makes for a great meal on a quiet evening. Overall excellent experience! I cannot recommend Janine enough. Can't wait to stay with her next time!