Had a lovely stay here, the staff are very friendly and helpful and took our luggage to our rooms for us. We got a complimentary upgrade on arrival. The room was really nice. It was very modern and clean. Our room was cleaned everyday and we were provided with water, biscuits and tea/ coffee everyday. The hotel is in a great location next to the Tower of London and Tower Bridge. And just a 2 minute walk from the Tower Hill tube station, making it very easy to get around the City. I think it was great value for money but we did have to pay a £250 deposit which can take a couple of days to get back into your account. I would definitely book again!