This was fantastic. Runu was extremely helpful and replied to my messages in seconds every time. I screwed up the timing of my arrival but Runu didn't have any problem with it and helped me out. The location is amazing for Heathrow. It's also just a few minutes from some nice shops on the high street. It's on a main road but you can't hear any cars and even though it is right next to Heathrow you can't hear any planes. The room was lovely and well presented, tidy and clean. Thank you Runu for a wonderful stay and for making me feel so welcome!