I rented this place for a day and had a few issues.
When checking in the code wasn’t working and the manager of the property was extremely rude when i called her for help. She said ‘don’t tell me it doesn’t work when it does i don’t need to hear that’. Even if it was the right code there is a way to speak to a paying guest. Eventually I had to disconnect the call and figure it out myself because i didn’t want to hear her unpleasant voice or tone. I dont understand why theres a property/guest manager if she doesn’t have the basic manners to speak to guests. Even her WhatsApp replies to me were unprofessional and rude (i have screenshots). If it wasn’t so last minute, i’d cancel the booking based on her approach.
The apartment is nice in central London. It was spacious and roomy but definately not worth the price. It says 3 bedroom but its actually 2 bedrooms and a bed in the conservatory where its cold and connected to living room… if someone wanted to sleep there whilst others wanted to stay up and watch TV it wouldn’t work. Anyways, the stay was good but when we left we received fake damage claims from the owner. She claimed we left a stain on sofa and burnt her iron from a single use. Firstly the stain was there when we came and secondly, iron was never used by us and the picture she sent me clearly showed the iron was burnt beforehand and from multiple uses as theres multiple discolouration and gradient. I asked for before and after pictures from when we came and they have ignored my message. I asked for invoices and this was also ignored. We will fight the claim with airbnb but i want to save others the hassle! Save your money and stay somewhere else!
To sum it up … rude manager, fake damage claims & not worth the price.