I arrived after midnight on a business trip. Everything worked out well, Melissa let me in and gave me the keys. I was only staying 2 nights and barely had time to stay in the appartment apart from sleeping or meeting Theo and Melissa. For my needs it was ideal, although there is crossrail construction next to the appartment, it was very quiet during the night, which is surprising and nice for London. I can recommend to stay, ideal for 1 person on business or on a short trip. I recommend you ask how the doorkey works, as the lock is jammed and it is difficult to open it.