I was greeted by Katia at about 11pm. I was so happy to have flexible check-in. The room was absolutely perfect. She has complimentary coffee/tea/water along with microwave and mini fridge. She was so nice to let me print out my soccer game ticket and gave good tips to get around. It is a ways from the main attractions, but Hounslow is unique in itself and wish i had more time there to explore. She speaks italian, englush, spanish and portuguese which is extremely helpful. If i get to visit London again, i would definitely stay there again.