The customer service of Sonder is absolutely appalling. Firstly, at 4pm on the day of arrival I received an email saying we were moved to a different location because our original Sonder wasn’t available anymore. They were lucky we were arriving late otherwise we would have travelled to the wrong location for nothing (they are 40 mins walking apart!).
Secondly, we had no hot water upon arrival. When asking for someone to come by to fix it we were continuously promised someone would come by as soon as possible, but no one came. After repeated messages and phone calls someone FINALLY came on day 4 and fixed our hot water. We think this is absolutely unacceptable in any circumstance but especially if you are paying such ridiculous amounts of money. When we requested a refund for the three nights we spend without being able to shower etc (so £435 out of £580) we were answered that no further compensation (other than the £100 we received) would be possible. I am never going to book any Sonder again and I would advise everyone to avoid them at all costs. The customer service is slow and insufficient and in my opinion this is more important than how beautiful an apartment looks. Very disappointing.