Gillian was a very lovely lady. She has been working at the hotel for over 20 years and is very dedicated to providing great service for the guests.
It is a shame that she isn't the hotel owner as he was a bit of a twit, didn't greet guests or acknowledge them and sat with his wig on reading the Telegraph in the dining room.
The room we stayed in was small but had everything we needed. A comfy bed, a clean bathroom, a TV and a fan ( it was very hot in Richmond when we stayed there).
The breakfast was delicious and had a good variety of foods and drinks.
The only downside was the lack of parking and no lift in the hotel. We had to park about a mile away. And it was tricky getting all the luggage up and down the stairs.
Thankfully I was with my partner and he dropped me off with the luggage on the side of the street and then drove to park and walked back.
But, all in all, it was a lovely stay. Gillian definitely makes the hotel the friendly place that it is!. Thank you! x