The WORSE experience ever. On the check-in day, I couldn't get hold of Pascal on the phone, so I left messages on the Airbnb inbox. He then replied saying he won't be around so we need to look for a key in the safe in the basement, which is totally fine. By the time we got there, I looked for the safe, entered the code and found nothing in the safe. I messaged and asked Pascal again for the keys, he then said "Yeah i waited 45 minutes outside but didnt see you. You might go at The corner of Camden road And plender street for The night i am not around anymore. Its a hostel." If the key was in the safe in the first place as what the host said, why does he have to wait for us?
By the time we got to the inn it was fully booked, so I had to look for a hostel to stay the night. It was all the way to tower bridge because it was a busy night and everything was booked. Meanwhile, Pascal could care less about us, and he only said to cancel the booking so I can get my money back. But I checked the cancellation policy, we can get nothing back if I canceled the booking. It has been almost 2 WEEKS, I still haven't get my refund. And he is not replying to my messages, he is very irresponsible.
He told me he isn't paid by Airbnb yet, but either way I hope I can get my money back.