We enjoyed our stay. Even we did not have opportunity meeting Alyssa in person but she was helpful for all our requests made during our 4-night stay. The place had a bedroom and a pullout sofa bed in the sitting room for our family of three. The place was convenient with just about 5 minutes walk from Hammersmith station, which served several train & bus lines. We also found Mark & Spencer, some smaller supermarkets, Kings Mall and eating places nearby. Her parking lot was also secured and conveniently located within the same building. The kitchen had sufficient gear for us doing cooking during our stay. We would definitely recommend the place to our friends.