We (family of 5) enjoyed our stay here. The place was clean and cozy, and Elaine was very responsive and helpful if we needed anything. The only negative is that the location is not ideal for sightseeing: most sights are 45-60 minutes away via Tube. Also, be aware that the nearest Tube stop is a hilly 8-to-10-minute walk from the apartment. Other than location, we thought this place was great.