Communication from the start to end was very poor. 360 messaged me to say, proof of ID and security deposit is required, but did not provide link to help me do this, I had to ring up & further enquire to follow this through.
Upon arrival, where we collected the keys from the lock box & entered that car park, this was the wrong car park. This had no number marked for our apartment to park. When I rung a member of staff they could not help & did not know why there was not a designated number. It's only when we spoke to a resident we were informed that we are in the wrong car park & that the other car park is round the other side of the Asda petrol station. Non of this information was given prior to arriving.
Entering the apartment we found that it had not been cleaned, we have pictures to prove this. From arriving at 3pm, it took up until 6pm for the apartment to be ready.
After all of these problems, we just got empty apologies.
It's very disappointing because the apartment itself was in a very good location with good transport links.