Rachel is a kind and accommodating host. She was mortified when we arrived and there was a problem with the cistern that she was working to get fixed. A plumber arrived swiftly the next morning (as it was a Sunday we arrived on) and we were refunded 50% off the first night to compensate for the inconvenience of dealing with domestic affairs whilst on holiday. The flat itself is wonderful: thoughtfully decorated with eco-friendly ambition. It is a plant lover's paradise too, which we loved! The bed is a little small, low-down and on the firm side, but otherwise I would certainly recommend this pad to a friend wanting to stay in a safe, green suburban area of East London.