From the initial contact with Sarah our experience was fantastic. Sarah is friendly, warm, personable & really helpful. Her home is spacious, clean & well organised. The room & bathroom a great size. We both enjoyed our two night stay in Twickenham for the rugby & Sarah made it all very easy & what a delight to meet her two helpful sons. We highly recommend that you stay with her if you are looking for a very warm host who has a great sense of humour & nothing is too much trouble. I asked if it was ok to have ebay package sent to her address - no problem. Loved it here!!