I just spent a fantastic ten days in Van's Portobello Road area flat. Van was helpful and the flat is just as described. It had everything I needed. I used the upstairs queen bed in the loft with the staircase. It is a very comfortable bed and the beautiful neighborhood is quiet. A friend joined me for part of the time and slept on the sofa bed which she reported was also very comfortable. I arrived after dark and Van arranged for someone to meet me to get the key and that was most helpful. There is a key lock box, and had it been during the day, I would have been fine getting it myself. The kitchen is perfect for keeping just what you need in the city and cooking a bit. There are a few necessities in the cupboard as well. There are shops near by with most anything one needs and the Tube station is around the corner and many buses are also very close. I came and went comfortably alone at night with no worries. I was visiting friends and know the neighborhood which is a lovely one to use as a base for the city. The market on Potobello is fun Saturdays and there are many shops and a few stalls almost everyday. The flat probably is not ideal for someone who is not comfortable going up and down the stairs to the loft space with its low ceiling, but that would be the only thing that didn't seem ideal for pretty much everyone. The bathroom was clean with plenty of hot water and the towels and linens comfortable. I would definitely refurn to this lovely flat. Van was completely available when I had questions and came over immediately to fix a minor normal household issue. I would not only recommend this flat but Van as a host as well.