Eirini and Mo was very responsive and friendly, we communicated via emails and messages. They left a welcome pack with all the informations you need to know about the apartment and a lot of tourist maps. The concierge was friendly and professional. The apartment itself is very secured and quiet despite it facing the main road. It was very clean, everything was there, the toilet is big, everything was great! There is two tube and two overground nearby. Supermarket is nearby, you can get everything by walking. There is a gym and a garden which is great! Very safe area to walk around at night since it is near a university as well. The space is like the pictures. I would definitely stay again when I visit London again.