We never actually met our host and this was never planned to happen but the instructions provided for our arrival and acces to the apartment were well explained . We used the late check out facility (for our luggage) which was very useful. The only criticism would be the lack of anything to hang towels on in the en-suite shower room . The flat was well located for access to central London via underground or just walking! The area was reasonably quiet and had a good selection of local shops, pubs and restaurants. The Barbican Centre was good for seeing a film.