This apartment is in an excellent location for those travelling to London and the host is communicative - unfortunately that’s where my praise for this stay ends.
A friend and I were staying here from overseas for a week and a half to travel the city and we encountered a number of issues that began on arrival and continued throughout our stay.
The room was not sufficiently cleaned upon arrival with a lipstick stain and hairs on the sheets for the sofa bed (which we decided to not use), and MOULDY pillows which we discovered when we washed the pillow cases in the bedroom! Absolutely disgusting!
There was also a number of ammenities either empty or missing such as no bin liners and empty hand soap, shampoo and conditioner containers, no toaster, hair dryer, iron and ironing board and no washing powder. Some of these items the host eventually provided once we messaged them about it but other items (tea and coffee, hand soap, washing powder) we had to go out of our way to buy ourselves. It felt like the room wasn’t properly prepared for our arrival.
The apartment itself is on the very top floor so there are stairs and it gets extremely hot during warm summer days as there is no fan to cool down or black out blinds stopping the sun from coming in and heating up the room.
We encountered frustrating issues with the lock on the front door numerous times, it would often not open after 9pm and we would have to put in the code and bang on the door for it to eventually open. We came home one night after a day trip in Paris and were locked out for 15 minutes with the quests from the airbnb room on the ground floor who had to call the host and demand the door be opened. When i explained this to the host he said it should be working fine and that nothing was wrong with it. I have used the same lock system for the hotel I used to work at and our lock used to close at 9pm and could only be opened internally by staff so I know it wasn’t going to let us in.
The Smart TV was good when it actually worked, very frustratingly the wifi dropped out every couple of hours and it was very hard to reconnect.
Being two females we also did encounter a number of creepy men on the street staring or beeping at us so be weary if you’re a solo female traveller, the area is otherwise relatively safe.
The host was communicative and was able to provide us with some ammenities and new pillows when asked which I appreciated, however they did not apologise for the mould in any of their messages to me.
I’m disappointed to say that this stay was not worth the price that it cost and management need to be more aware and honest of the cleanliness of the apartment before they check guests in!