The flat was as posted. Clean and comfortable. My only issue was the TV. I asked the woman who met us how it worked. She turned it on but there was no picture. She said she wasn't sure and I thought I'd figure it out later. I tried to get it working the next day. No go. Fur the next few days I reported the TV did not work. I was coached via text try this try that. No use. Finally, after several days of this Veronica said she'd try to get someone over. It never happened. By this time it was Saturday. We'd been in the flat since Monday. I gave up. I was frustrated because Wimbledon was on and I absolutely would not have taken the flat with no TV. When I heard from Veronica again it was about leaving the keys. No mention of the TV fiasco.