Deana went out of the way to make sure we were comfortable and had all we needed. There was someone who waited to meet us on arrival despite us arriving later than expected. The flat was nice, clean, comfortable and had all you might want. The pictures reflected accurately the flat. The area was good, except that the immediate neighbourhood was a council estate and the building entrance and lift up weren't brilliant. Buses were convenient and the tube was about a ten minute walk away.