Ery is the best with communicating. We felt very confident in the time leading up to arrival. Check in/out was very simple. Location is a wonderful base to get virtually anywhere in London especially Heathrow. We had a wonderful time here, felt very safe in the area and even saw a red fox roaming the mews. The only thing is the flat is very light on supplies, no personal touches as shown in photos. I think this is something that can easily be fixed. We were comfortable as 3 people, I think 4 would have been much. Overall went well, the best part was the location and confidence in Ery, this is what you’re paying for. Thank you 😊