Shlome was very quick to respond but ultimately did not solve problems that made us leave flat early. Principally dog poo multiple times on the front step and surrounding area that the cleaners when cleaning the upstairs stepped in and made worse. It never got cleaned up. Other things need improving. The advertised hot tub is not USABLE. Was full of stinky water and had rubbish on top. The outside back area was littered with rubbish. Most of the pots and pans would not work on the hob because of conductivity issue. Took 2 hours to figure out and would have thought this would be known issue. Why would you have pots and pans in an air b and b that can’t be used. The chest of drawers in bedroom was not assembled correctly. Three of five drawers do not work. Insulation in fridge was loose and falling out. Given price paid have never experienced this level of issues before. Area itself is great. Fear the dog poop is caused by someone who does not like an air b and b in the neighborhood.