Anne Marie was an outstanding host. She communicated very well before, during and after our visit. She made sure that all of our questions were answered and gave us great advice on best ways to get around London and nearby places to eat. She even arranged for a driver to pick us up at the airport for a good price. The lower-level apartment was just as described. Plenty of room for 2 adults and 2 teens. The apartment was very quiet with full amenities. It was great to have a kitchen with coffee maker, dishwasher, etc. It was also really nice to have a washer/ dryer that worked well. All in all it was an outstanding experience and we would happily stay there again. There's nothing I would change about the apartment. Just as described and very comfortable.