Pros:
- Location is fantastic
- Cleanliness is good, when maintenance came they did a great job
-Easy check in and check out
Cons:
- Apartment is smaller than it appears in pictures.
- TERRIBLE internet in the basement unit which is the Cleveland. Whatsapp calls and Zoom calls were very difficult. Normal web browsing was fine albeit did go away for a day.
- Customer Service; when the lockdown happened and I was unable to work in coffee shops I asked my host to please shift me to a higher unit due to problems I was having with the internet. To the hosts credit they send someone to check the internet however the problem is that the basement unit just has bad service for things like calls or video chat. I informed the host that I was having to use my own roaming because I would have to go outside to take any calls and to please shift me up but she said all units were full. There are a ton of units in the apartment and the notion that each one is full during a lockdown is laughable especially since during my 3 week stay I only saw one other guest. This is bad customer service, I extended my stay in London and would have stayed longer if it was not for the poor response to my request for help.