Great communication and Arvind was very flexible with my check-in time, as I landed really late in Heathrow. The location is quiet and reasonably well reachable by foot from the underground station - really close to Heathrow and safe. The room is a good size, large window, internet and I had a bottle of water, which was highly appreciated after my travels. Arvind and his wife are super nice and kind, and helped me to get a taxi in the morning. Totally recommend and will stay again in case I need a late night stay over.