We stayed here with our son and dog. Sam was there to help us right from the start and carrying our very heavy (!!) bags up the flights of stairs. All amenities in the apartment was thoughtfully in place with lacking in nothing, a thorough clean before we arrived with extra sheets towels etc. The location of the place was perfect being at a quiet leafy tree lined street 2 mins from the Heath and with Sam always available to answer questions very quickly when needed. It made our stay very smooth and pleasant. Thank you so much!!