Maybe this is a general culture shock being in London for the first time, but the hospitality was lacking here. Staff were not very friendly or hospitable. I chose this space for my vacation, not to start figuring out where the trash chute was on the ground level, in the back of a high rise building. I was expected to provide my own trash can, buy or rent cleaning supplies. The pillows were flat as a pancake, I was advised to look for the router to find the Wi-Fi password which may or may not be in the laundry closet (like what?). On check-out day, the elevators broke down, the water stopped running, being on the 7th floor of this high rise building, imagine the stress of lugging 3 heavy luggages down flights of stairs, by myself.
While I didn’t expect the same service as a hotel, I’ve never been to a place where I felt so stressed, uncomfortable with zero hospitality from people before. A guest guidebook is strongly recommended here.