This has been my worse airbnb experience. The pictures are not representative of the listing. The entrance area is very dirty and has a smell. The flat itself is a good open space- but it was not clean. The bath mat and a mat out in the bedroom were really unclean. The place smelt like cigarettes- and there were no welcoming touches as I’ve experienced in previous Airbnb’s. To add Silvana messaged me aggressively on finding out I had contacted Airbnb. Saying ‘I don’t have time for this’ calling me a ‘liar’ and saying she ‘will ask airbnb not to refund me a dollar’. This is highly inappropriate behavior for a host. It was an overall very unpleasant experience.