Richard was super responsive from the start, prior to check-in, he was excellent in helping us with a mountain of luggage get into the apartment. Check out was pain free.
The place is small. I could not imagine more than 2 adults in the place at one time. The apartment was clean. The apartment was in a quiet mews and we really did not get disturbed. Location was amazing...lots of lovely restaurants, fabulous boutique shops and everything in walking distance....that's partly why I selected this apartment.
Suggestions for improvement: We are allocated 1 bath towel each. I understand that this is not a hotel, but having 2 towels per person helps give a better impression and if one person likes to use more than 1 towel such as someone needing a towel to dry hair, then that helps. We did have hand towels and Richard offered to replace on a 1:1 basis any used towels. Lack of a clothes dryer was not problematic, but it did mean we had to have a large clothes rack in the liv. room.