For the cost of the stay for two nights, we were expecting the apartment to be in slightly better condition. The beds were pretty uncomfortable, and the general level of wear and tear on the floors, walls and doors was fairly disappointing. However, the place was kept very clean. It was functional for what we needed over the weekend.
We were irritated by the fact that, even though we had specified that we were a party of five on the booking months ago, the additional charge for linens on the sofa bed was not brought to our attention until the morning of our arrival. This felt manipulative, and while the cost of the additional linens was brought down by £10 in acknowledgment of the fact that this charge is not stated out right on the booking, we feel that this was still an unfair charge to make, especially given the cost of the apartment to begin with.
We raised two issues during our stay:
- Standing water in the shower, it took well over an hour to drain
- Not enough cutlery in the apartment for five people.
While the first issue was addressed to some degree and people were able to use the shower on the second morning. The issue of the cutlery was not addressed.
The high mark-up for this stay is clearly based on the proximity to the Excel Centre, and not to do with the quality of the apartment itself.
We were offered a 10% discount on our next stay with Capital Stay in future, but I don’t think we’ll be using this service again.