Was a bit difficult to find but she was helpful in giving us directions. Only saw her 1st day when we got the key. Room is private. You do share the bathroom with the other 3 roommates but we only saw 1 of the roommates the whole time. He was very helpful & gave us easier directions to places. Nice room for a quick stay, a little chilly at times. Its about 45 minutes out of the city of London via public transportation.