I booked the place with non-refundable policy, and they assured me everything I asked for can be managed and we will have to arrange it few days prior our checkin day. Our request was two simple things: 1- get an early checkin. 2- rearrangement for the beds to be twin beds. The told us for the first there will be extra fees which is understandable. 3 days prior the checkin, the asked me to pay 30£ to confirm the early checkin now which is again will have its own separate fees! Or i could wait for one day ahead but nothing guaranteed. For the bed situation they simply said, oh that’s not possible to do and we can’t provide you with an extra mattress 😀. That’s when they told us about the Sofa bed, but again they didn’t leave a pillow or a duvet for it! And i had to sleep for the first day with only the bed sheets! And to top everything, the sofa bed was disgusting, full of food crumbles and dust….