The whole experience was great!
From the initial contact Natalia responded promptly and pleasantly to us. She promised to hold the calendar open for us even though we we made our final decision on it. after that Natalia responded to every e mail enquiry we made prior to our arrival. We asked for Early check in since our flight was expected to land in the morning, which she promised to accommodate and ended up getting in late in the afternoon. All this didn't turn out to be a problem, She met us in the street at the entrance to the apartment building, all pleasant and smiles. Natalia was also very helpful with information about restaurants, supermarket and anything else we asked during our stay.
The Apartment is located on a main street Just around the corner from the british museum (5 minutes walk). Though on a main street the apartment was quit quiet with the double glazed windows resulting in good soundproofing!
The apartment is quit comfortable for a couple, and could accommodate an extra person in a pull out sofa in the living room. all was very clean.
The kitchen had all we could need, stove, range, fridge and freezer, coffee machine, washer, dryer, and dishwasher, all very convenient. Also stocked with basic spices, condiments, oil, vinegar coffee, tea etc. We were also pleasantly surprised by the very generous "welcome basket" with snacks, cookies, bagels, wine, orange juice, milk, bread all eating in the kitchen, so we didn't have to rush off to the supermarket first thing.
A small word of advice is that the bathtub may be a bit difficult for someone with a real disability as its side is high and there is no "walk in" shower but this would be no problem for most people.
In summary the apartment well reflects Natalia's pleasant and generous personality.