We had a fine stay at Charlotte guest house with good contact via one of their hosts over WhatsApp. Unfortunately when we arrived we were greeted quite rudely by someone in the building across the road where the keys are kept. He told us we weren’t allowed to stay as we had a dog, despite the booking being pet friendly and us having already spoken to one of the hosts via WhatsApp. We had our 5 year old girl with us and had travelled quite far to get there and his attitude was not pleasant, luckily he us stay in the end as it was only one night. The booking still says “furry friends allowed”. He said he had a bad experience with a dog the night before but it seems crazy to base all bookings after on one experience. What if it had been a bad experience with a human visitor? Would they have stopped letting the place out altogether? Can’t lump all human/animal behaviour into one, life would be very difficult and lonely?! Especially for a hospitality worker!! Other than that, the place is perfect for pet owners and families visiting london on a relatively tight budget.