Annette was the best property agent we have encountered under trying circumstances in letting this property. The maintenance had been neglected through COVID and this meant that we had several issues (in particular with the hot water heater and the window openings) during some of the hottest weather London has ever encountered. There were a couple of fans and we couldn't have done without these. There were builders next door and noisy neighbours above BUT Annette was genuinely interested and concerned to rectify all issues as they were encountered within the flat. She drove us to the supermarket to stock up and was a continual champion in making sure that we were compensated for inconvenience and/or disappointment. I would have no hesitation dealing with her again. We would recommend this property for it's terrific location but only when it's brought up to acceptable standards for the fee charged. Thanks for assisting us in so many ways, Annette.