The whole experience felt very friendly and personal. Lots of nice touches.
Jamal sorted out an easy way for us to get the keys to access the flat, because we were arriving later than his original suggestion.
When we arrived everything was as expected.
We were left with a simple sheet of information, showing exactly what we needed to know.
We were also told that we could help ourselves to items in the flat if we needed them.
We had towels,shower gel and new toothbrushes left for us, which was very kind.