This air BnB was advertised that it would have multiple bedrooms, kitchen and bathroom to ourself. Instead we had shared bathroom and kitchen and we were put in a shoebox room with one bed when we needed 2 and was told that there was 2 beds, the second bed was a couch that wasn’t even a proper fold out couch. Didn’t even fit in the room either. When calling to complain the host hung up on me.
On the first night the host came into our room in the middle of the night whilst we were asleep, woke us up and tried to tell me that I cancelled my reservation when we had not. Was a complete breach of privacy!
On top of this, the lights in the bathroom did not work and had to shower with a phone torch. Was zero hot water one day and had to shower in icy cold water. Bathroom also smelt like mould.
To finish it off this room cost £170 per night for this! With no way of refund.