Our stay was perfect! Ahead of our arrival, Imogen was super responsive and answered all of our questions regarding arrival times, check in and the neighborhood (Kings Cross is great). When we arrived she gave us subway maps, gave us a few tips on where to go / what to see in London and then handed us the keys. The apartment was very clean, comfortable and full of light. Lots of nice touches like buying milk for us and having some ramen packets on hand in case late-night hunger set in. Stay here, it's great!