Louise was very welcoming on our arrival in London and allowed us to drop our bags in the morning before heading out. She was willing to answer questions about what we should do and see, and gave suggestions for dinner in the area. The room is as pictured and was very comfortable and I liked having a visit from Misty, the cat. Breakfast every day was more than adequate and definitely necessary as buying food is pricey in UK when you convert from the Aussie dollar. We collected a rental car on our last day and were able to get a free park on the street out front. Transport was convenient and very frequent. I would definitely stay there again and recommend to others.