Ramona was great - really responsive (even when she was on vacation herself) and considerate. The refrigerator was stocked with staples which was really useful with the kids in the morning and having water for our daily outings, reduced the hassle of doing it ourselves. We had a great time at Ramona's and it felt like a home away from home. It was a great place to come back to in the evenings as it felt like it was our own place. It was a great location to the Heath - with little ones, slightly just too far from Hampstead without needing to carry the youngest, especially after a long day of walking. We didn't mind so it was great. We had a great time at Ramona’s and would recommend.