Fatma was very easy to work with. The apartment fit our needs for a place to sleep and eat breakfast. We used it mainly for those reasons. It was close to Hyde Park which was lovely to walk in daily. It was close to public transportation for our needs. There were numerous restaurants in the area to choose from. Fatma was willing to let us store our luggage before the official time. Correspondences were quickly returned within 1 hr if not sooner. There was ample blankets. The kitchen was adequate for our needs. The water pressure was good. The place was clean.