We had a bit of a mixed experience with Sophie’s flat.
Positives were the check-in process, price and location, it’s a great spot for getting to so many tourist attractions in London, especially with the new tube at Battersea Power Station. There is also a direct bus to South Kensington which drops you off right outside the Natural History Museum. We also went to firework display at the nearby park which was less than a 5 minute walk. We also found it well priced when compared with other similar properties. Check-in was via a key box which was really easy. Comms prior to arrival were also good.
Negatives were the general cleanliness of the flat. We certainly didn’t feel it had been deep cleaned as advertised. There was a half used, uncovered packet of bacon in the fridge on arrival and some other food in the freezer. There was a few dirty marks on the work surfaces and unit doors in the kitchen which came off easily when wiped. We didn’t actually use the sofa bed in the living area but extended it out on our final morning as our son dropped a toy car down it, and there was clumps of hair all over the mattress. On Bedrooms were clean on arrival but we gave the bathroom a quick clean in addition to the kitchen.
The last thing that was a bit odd was that a plumber turned up less than an hour after we checked in?! He had been told there was no hot water (which there was) but he did then fix something with the boiler to get the heating working! This was obviously a positive outcome but we didn’t know anything about it until he turned up.
Lastly, neighbours had a party til 3am on the Saturday night (maybe related to the aforementioned firework display and not a regular occurrence). I would never mark a place down for this as it’s out of the landlords control but something to bear in mind if travelling with young kids or you’re a light sleeper, it did feel like you can hear a lot going on in the flats around you, albeit it’s a very nice, quiet street!