Message me privately 1 hour before we were due to arrive to say that they had to cancel, then asked ME to cancel because "airbnb would charge a cancellation fee and it would take longer to get my refund", in doing so hoping that I would void my refund as there is a no cancellation policy for customers, and then they wouldn't have to pay me back. I called airbnb to report them and got a full refund. Stay away from this place.