BEWARE: DO NOT STAY HERE! As someone who has stayed at many vacation rentals, this was by far the worst experience I’ve ever had. We had 10 people staying in the 6 bed/ 4 bathroom house and were visiting for my brothers wedding. The moment we checked in we let them know we only had hot water in 1 of 4 bathrooms and not in the kitchen. They refused to have the hot water heater fixed throughout our 5 night stay. We had 10 people sharing 1 shower. We also had to carry my mom up 3 flights of stairs to shower, as she had a broken ankle.
To add to the fun, there was a serious water leak in the top floor bathroom which flooded the 1 working bathroom. We used nearly every towel in the house to soak up the water. After several calls to the management company, they finally sent a plumber. Only after we sent a video of water flooding into the ally street.
We requested new towels since we used them all to soak up the leak (washer/dryer also didn’t work) every day they said — we are contacting “the team” to get you towels …they never came after several follow ups.
The Plummer told us what needed to happen to fix the hot water…an electrician. They never sent anyone.
They offered a compensation of 10% which I think is completely unacceptable. We had 10 people sharing one bathroom for 5 days.
We totally understand things breaks. I’ve had it happen in other AirBNBs. No big deal, they quickly send someone to fix it. It became apparent on day 3 of our trip after many phone calls & emails they were not going to fix the issues. Sadly I spent way too much vacation time on the phone, sending videos and pictures they requested…all for no reason.
To the person who owns this home, I’d strongly consider getting a new management company. To AirBNB - this listing should probably be suspended until someone is able to verify these issues.