I was booking this apartment for my mom and her friend, so communications with the host was part of the issue, which was not exactly the host fault but still could be much smoother. When my mom and her friend arrived to the apartment after long overnight flight from States they couldn’t get in. They were supposed to leave their bags after 12 till check-in time at 3 which was arranged with the host prior to the trip. They arrived at 2pm and couldn’t get inside. The assistant already left the place. Both codes for locks on the front door and their apartment were not working! This apparently was the issue in the past check-ins for other guests too. It took my mom and her friend 3 more hours to get inside their apartment, with the help of strangers: other neighbors in the building, locksmith…Needless to say they were exhausted. The addition to whole communication issues was a broken WiFi. Being from states and not having local cellular service on her phone my mom couldn’t use internet access to get in touch with me from apartment. WiFi was only fixed on the last day (3rd) of their trip.
The apartment itself was very nice and clean and has a great location.