James always responded quickly to any messages and queries we had in the run up to our trip and was very helpful with little extra nuggets of information. He had great patience with my kids answering every question earnestly and was very good in engaging them in little chats. James is full of little stories and anecdotes. It was very easy to chat the time away with him. The double bed has a wonderful comfy mattress and its location at the back means you can open the window at night without hearing any traffic noise from the road at the front. Kids loved the mezzanine level and my son immersed himself in all the good old Asterix&Obelix and TinTin comics. The apartment and its location is exactly as described by James. If you visit London to see the Natural History Museum or Science Museum, do not look any further for a place to stay with your family. Both are a mere 25 min walk from the apartment. We all enjoyed our stay at the apartment and will definitely consider it again next time we are up for a trip to the capital.