Frank is friendly and very responsive to any queries. The place is clean and comfortable, most perfect for a couple if looking for a long-term stay. The newly renovated toilet is a huge plus! Occasionally the kitchen tap will suffer from low pressure but honestly, I have not found that to have inconvenienced me at all (just my two cents as I've seen other reviews mention this). The location is great with grocery stores and the tube station literally just next door. Overall very happy with my stay and I especially endorse Frank as an amazing host!