Worst Airbnb experience I've ever had. The owner lives in France and had employed a man to do the check in, who could hardly speak English, couldn't check me in when I wanted then turned up 15 mins later than the time he preferred. Unfortunately it was pouring with rain and I had to wait at the outdoor entrance, where my luggage got soaked. He then checked me in very hurriedly and left without explaining anything to me. It then turned out the heating didn't work. After numerous messages to the owner, the problem still could not be resolved and she was unable to contact her check in man all weekend. I eventually found a small convector heater in a cupboard and used that to heat whichever room I was in, as it was a very wet and cold November weekend. The owner offered me a £40 discount, which seemed small compensation for 2 nights in an unheated apartment. And I still haven't received the discount. The carpet was also badly stained throughout the apartment and there was dirty cutlery and crockery in the kitchen. Should be a lovely apartment, but the check in and maintenance lets it down very badly indeed!