Bianca is super communicative, so you won't have any trouble getting in touch with her. The location is great- you're close to a lot of fun pubs, restaurants, coffee shops, and theaters! And since you're so close to the nightlife, Bianca will leave some earplugs for you, which we appreciated very much! The stairs are no joke- quite narrow and steep. However if you have only small hand luggage or a backpack, it shouldn't be too much of a problem to navigate. However, if you have trouble climbing stairs it's not very accessible.
There was a small leak in the roof at the end of our first day there. It didn't get fixed during our stay, but again- Bianca was available and responded quickly to my note. I'm sure it was repaired as soon as we left!
The place was very clean and again, the location is great.