My worst experience on the Airbnb platform.
First of all, the landlord did not use the official deposit option provided by Airbnb but chose to require the tenant to upload ID documents and a deposit of £150 on their partner website. (Privacy concerns?)
I booked this room for my friend. They reported that the room was not well cleaned and there were many insects flying around the room all night, which made them very uncomfortable. At the same time, the desk lamp in the room was broken and could not be used.
What makes me most annoyed is that after my friend checked out, I have been waiting to get my accommodation deposit back; the landlord assured me that I would receive the refunded deposit on the third day after checking out, but it did not. I waited a full week to receive the refunded deposit. At the same time, during my negotiations with the customer service, he mentioned that my deposit was not deducted from my card but was temporarily frozen, but the actual situation was that the deposit was deducted and was not refunded until a week later.