Despite the nice condition of the Airbnb and its good location, the lack of organisation/ communication for the check-in resulted in a very frustrating first day.
The host didn’t send any information until 2 hours before check-in, asking for official documents to be sent in order to receive instructions about how to collect the keys.
This is not ideal, especially when people are travelling and do not have time to look at their phone or simply do not possess those documents on their mobile phone.
We were made aware that the keys had to be collected at a « store » with no address, no name. We tried to phone her 3 times, no answer. We managed to get hold of the building manager who then told us the location of the store.
Upon arrival at the building, no instructions as to how the digital locker was working. We had to look on YouTube for further information.
We finally managed to get hold of the host who explained to us how to get access to the property.
She had sent us a message on Airbnb 30min later than check in time with further instructions which we didn’t see as we were already trying to work everything.
If all those information were sent a reasonable time in advance, we would have had no problem at all.