We didn’t get to meet Nish in person but his checkin instructions were very clear and straightforward. He was also very quick in responding to all my messages both before and during our stay. The apartment was small but tidy. It has everything we needed and I was able to cook a couple simple meals for my son who’s very picky about his food and is always hard to get satisfied when eating out. The location is good, 5 mins walk to Victoria Coach Station and less than 10 mins from Victoria underground/train station which is convenient. It has double pane windows to block out the noises from the streets. During the first two days we were there when it was 90 degrees Fahrenheit out they also worked well to keep the apartment cool even though there’s A/C. Highly recommend!