Alessandro responded to every email promptly and was very professional. After booking he offered that we could drop our luggage off to store when we arrived, which was a plus since we arrived mid-morning. The photos are accurate, you can tell the place has been updated recently. The room was tidy and clean. We shared a bathroom and WC with one other flat which was new and clean as well. The kitchen had the essential tools for preparing simple meals. The location was perfect for us to walk to many of the places we were on London to visit. The neighborhood was quiet and safe.