Our stay was exactly what we would've expected and there's not really much to complain about. The location is great and probably the most convenient for any trip to London. Communication and the check-in / check-out process was excellent, we were even allowed to check out one hour late. Everyone working in the hotel is super friendly and helpful, the rooms are clean and we got new towels every day, which was nice. However, the rooms are very, very small and we had some trouble with the water pressure in the shower. Apart from that, everything was fine. It is definitely a good place to stay if you're only looking for a central, reasonably priced and clean place to sleep, but do not plan on spending much time in the accommodation.