Our arrival and departure was easy and stress-free, Sean was great at communicating to us the best way to get to the place from the airport and had someone meet us once we arrived.
The room itself was clean, had lots of natural light, and had pretty much everything we needed. There was shampoo and conditioner but no bath soap, which was fine for us since we brought some of our own. The location was convenient -- only a 10 minute walk from nearby shops and restaurants and transport links to central London.
The walls were a bit thin, which wasn't a problem since it's a relatively quiet neighborhood, at least until our third night when some really noisy neighbors woke us up at 4am when they got home. However after communicating this to Sean, he resolved the issue and refunded our third night, which was very kind on his part.
Overall I would recommend this place. Thanks!