With reference to - Luxurious 3 bedroom Masionette 63 Chaldon Road, London, England SW6 7NH, United Kingdom

My parents, sister and I arrived to the above Airbnb address at 15:05 to find this home in a very unexpected and disappointing condition.
Given Sarah and Jack’s instruction we were very surprised and extremely disappointed.This home had definitely not be cleaned in weeks. I immediately tried contacting Sarah via the Airbnb application and by calling her but to no avail. I then sent her an SMS as well. My husband did the same.

Please find a detailed list of our concerns below.
1. We were greeted with at least 6 full bags of garbage and many flies at the front door. The smell alone was a shock.
2. The entrance hall was dirty too and filled with papers and old post lying around. My father immediately took a broom and started sweeping in an attempt to clean up.
3. As we entered the apartment we could smell an odd damp smell.
4. The living room carpet and lounge furniture was dirty with hair, dust and dirt. It had not been swept for weeks.
5. The kitchen floor was dirty and dusty too. We all immediately started sneezing due to the dust, paper and pieces of dirt.
6. The kitchen chairs are dirty and stained with finger prints on them.
7. The kitchen kettle and toaster was dirty with food stains along with a jug.
8. The main and second bedroom bedding did not look clean.
9. The second bedroom and main bathroom downstairs had an unbearable mould damp smell. This was what we could smell throughout the home.
10. The second bedroom bedding was definitely dirty and bed pulled closed.
11. The downstairs carpet was wet. This could have caused the terrible smell.
12. The downstairs bathroom was dirty with what looked like wet toilet paper on shower floor.
My concern is Sarah and Jack thinking we had anything to do with the current condition of their home, and we therefore opted to find alternative accommodation.
We hope to hear from Sarah and Jack.
With great disappointment,
Geraldine and André Young