Before arriving, it was confirmed we could drop off our bags earlier & to collect the keys from the cleaner.
Later on that night we found out that we got given the wrong keys & we were locked out all NIGHT! In the pouring rain, with no luggage. We tried ringing and texting the host numerous amount of times, but there was no answer.
After spending 2-3 hours in the pouring rain, basically homeless, we, fortunately, found a hotel. However, it wasn’t till the following day that the host contacted us when it was mid to late morning. She was incredibly and unnecessarily rude to us & even refused to apologise about the keys.
In fact, she was more worried about us waking up her neighbours than five young women being stranded on the street in the middle of the night.
She then told us to meet her at the property to collect our bags and leave the premises.
After we had left the property and tried to enjoy the rest of our girly weekend the host, then texted us and threatened us not to write a review (with a picture of my Airbnb profile attached) and even brought up false allegations against us.
In our opinion, these are no qualities of what we would call a “super host” by any means due to her lack of professionalism. AVOID AT ALL COSTS!