The host was personally present to help us check in on our day of arrival, showing us the place in detail and highlighting even the nearby grocery stores. As we entered the hottest month in London's history, the host responded to our request for a couple of fans and a new kettle and got them for us in a giffy. Regular communication throughout our month long stay was the highlight and ensured peace of mind. The location is very charming too, with a beautiful playground and water park right behind - perfect for families.