My three friends and I stayed at Kate's for five nights. I, personally was not able to meet Kate, but two of my friends did, and both said she was incredibly nice. The flat was close to Portobello Road and the market, which was fun to stroll through. It was also fairly close to the tube which was convenient for getting into the center of London. It took about 40 minutes from door to city center. That being said, we found our stay to be quite disappointing. The flat was relatively clean, aside from a few dishes she left in the sink, but very cluttered. Shoes & various objects were everywhere, leaving no room for us to hang anything, or put our belongings. Although, I made my reservation for three people I had told Kate that we may have four before I confirmed. I also informed her as soon as I knew there would be four people, which was well over a month in advance. However, when we arrived she asked my friends if they brought towels & that she only had two for our use. As we were all traveling from the states, none of us brought towels. They are listed as an amenity and she made no mention that we should bring our own. We had to buy extra towels for our stay, which was not easy as we were unable to find a place nearby to do so. We found this 'new' apartment to be in quite a state of disrepair. The shower head repeatedly detaches from the wall when you turn the shower on, spraying all over the bathroom. The hot water heater is broken & hot showers would last anywhere from 5-15 minutes, not fun, especially with four people. My friends slept on the bed & found it to be very uncomfortable. I was on the futon which was ok, however, my 'pillow' consisted of two, small, throw pillow inserts which were very uncomfortable. Kate, also said she would provide breakfast of eggs, fruit, and cereal. While, it is certainly not a requirement with Air Bnb, she did say it was something she would provide and features in her pictures. Instead, of the lovely spread shown on the page, we were left with one apple, a half box of cereal, left over soy milk, & a couple of prepackaged chocolate croissants. I have hosted guests through Air BNB over a dozen times. Reading the hosting guide, it emphasizes that you should provide some basics - towels, clean sheets, pillows, etc. While I realize this is not a 4 star hotel, we are paying guests, not friends staying for free, and as such certain basics should be provided - towels, real pillows, tea, coffee. If you can't provide those things, or don't have time to provide the things you have promised, perhaps hosting is not for you. It was a very disappointing stay and experience. And yet, another lesson in the old adage, "You get what...