Horrible experience! We arrived checked in and had no hot water for two days. There was urine smell camping out of ‘new’ bedsheets.
After staying for six nights we wanted to cancel the rest of the reservation. We informed the host that we were moving out as we had a found a new place. He asked us to cancel via AIitbnb. When I tried cancelling an error message would pop out on the cancellation page. My father tried contacting him. He didn’t pick phone.
I texted the Airbnb help center. Then I contacted the Airbnb and after thirty odd minutes , Airbnb staff member couldn’t cancel on their end. The staff said that they would speak to the host but after I hung up, about a day later my inquiry got closed . I received a message sayin that I will be refunded 100 pounds. However I was suppose to receive 701 pounds. After filing another inquiry, yesterday the host conveniently cancelled the reservation. Airbnb processed 401 pounds and have sent it to my bank. Host still owes me 200 pounds! I asked Airbnb staff member through online. chat. According to them ‘it is at the discretion of the host to pay back complete refund or not.’
I let 200 pounds for no reason. NEVER AM I GOING TO BOOK THROUGH AIRBNB. DONT TRUST THIS HOST. He’s a THIEF.