TERRIBLE STAY dealing with a leaking kitchen and lounge area. It was practically raining in these areas with what eventually got identified as a broken pipe in the toilet above. We understand that plumbing issues happen. Especially in London. But the multiple visits from the plumber combined with losing the use of a bathroom over two days really ruined our stay. All the while dealing with a host who was trying to play down the issue in fear of having to provide some form of refund. Eventually they did offer to compensate but the offer was so ridiculously low it was an embarrassment. It also reflected the attitude they had towards the whole matter as being trivial in nature. I would steer away from this property or its managers. The location was great. But the problems totally outweighed this benefit by some considerable margin. The hosts have plenty of smooth words but lack any genuine concern or desire to help if you run into major problems.