Diana was very thorough in her check-in instructions and all went smoothly. The housekeeper was there to greet and orient us. The flat is indeed a loft style, open floor plan. The bedroom can be made more private with a sliding wall. Our 17-year old son was comfortable on the large sofa. The kitchen is functional for simple meals. There is a small washing machine. When the washing machine malfunctioned, Diana and Ed were very responsive. St Pancras/King's Cross is a 10 minute walk; Russell Square Underground is a 5 minute walk. The major bus routes are a 5 minute walk. Regent's Park is an urban oasis about a mile from the apartment. The neighborhood has a college-town atmosphere, with lots of reasonably priced restaurants and lots of local color. The street is noisy during the day, but quiets when the restaurants close around 11 - 11:30. The windows of the flat are single pane and admit a lot of street noise - light sleepers may wish to bring earplugs.