Joan and Henry sent a helpful welcome pack ahead of time and the place was perfect for our short stay in London. It was easy to get to the train station and was in a nice area. We had issues with the shower and hot water while there but they were very responsive and the shower is being replaced. Everything else was new and clean, we appreciated the responsiveness immensely, and they refunded a portion due to our troubles. While not the perfect stay, they tried their best to remedy our situation and we appreciated the effort.