The flat had a general air that nobody cares. The kettle was broken, the bathroom basin was unusable due to the drain being blocked, the shower was similar but just usable for a quick shower, three out of the five lights in the bedroom were not operating the bathroom had mildew, the sofabed was very uncomfortable (as reported by numerous other guests). We reported the important of these issues on the evening of our arrival and were assured that someone would fix them the next morning. In the morning we also reported that the cold water in the kitchen had stopped working. We received no response to this and no further communication until we returned in the evening to find nothing fixed. When we complained all we received was a bland apology and the excuse that "maintenance" had been called away to an emergency.