Alessandro got back to us quickly with any questions we had prior to our stay. We were originally going to arrive earlier than check in and he was happy to organize our bags to be taken into room by either himself or his cleaner. Our flight was delayed and we arrived after check-in but it was great to know we had the option! If renting a car during your trip there is a 24hr parking lot close by that we found convenient to use - Alessandro was very helpful in telling us about this also. Highly recommend a stay at his apartment - great spot and local to both Pimlico & Victoria stations