It's a very nice place for friends/family travelers. It has everything as you want for your home, kitchen with even a dishwasher and washer/drier! It's very clean, especially bathroom which does make a great difference at least for me. I never met Claire or her team but she communicated with me thru SMS very timely and friendly, and responded quickly, so you don't have to worry too much. The place is exactly like what you see in the pictures. Once you step in and claim up the unit, you see a door in F/1 but don't bother since it seems no one shares the unit with you. We locked the front door from inside using the security beam mounted on the wall during the night, and Claire told us it was absolutely fine.