The first night we got to the apartment very late, almost midnight, due to a delay in our flight.
The next day at 10:30 am we found a toilet leak that explained the horrible smell of the apartment. Informed the landlord... it got fixed late in the evening. We couldn't use the toilet and the smell... did not invite to spend the day there eventhough we were exhausted.
Day 3 - no heat nor hot water, it worked after turning off and on the boiler.
Day 4 - at 10am no heat nor hot water, this time reseting the boiler didn't work. We couldn't shower and we waited for the engineer (since there was nobody else to wait) until 3:30 pm, he didn't show up. Went to my sister's place for an hour and came back to wait for the 2nd eng. He finally came at 7pm, worked almost 2h. We looked everywhere for the alarms, there was only a smoke detector and we were advised that if the boiler is placed in a bedroom it is mandatory to have a carbon monoxide alarm, so it was installed too.
Day 5 - no hot water again... this time we could fix it by adding presure.
Day 6 - same problem, same solution. Landlord booked the eng for the next day because we were not available.
Day 7 - we could leave the apartment, landlord came to meet the technician. No problems found after 2nd intervention
Day 8 - we left the apartment at 11 am.
The glass table is broken, not all the lamps work, beds are not comfortable and the place was not cleaned thoroughly. We requested more cleaning stuff, napkins and a new clothes rank as it was also broken.
Everybody expects certain services to work properly when they plan a trip and from the conversations shared with the plumber and the gas technician... these problems were there for a long time.
I've been in other places with airbnb and never experienced the same.
I'm still waiting my refund.