We booked this accommodation a few weeks ago and while driving to JFK airport to fly to the UK we were called by City Relay where they informed us one of the toilets wasn't working and asked if we could manage with the functional bathroom for a few days. We had no choice but to say yes. When we landed in the UK there was a message waiting from City Relay to say that they had cancelled our booking because the defective toilet could not be fixed quickly. We were left 'stranded' in London with no accommodation. It was a Saturday evening and there was no way of contacting City Relay until Monday morning. We had to scrabble around to find alternative accommodation on a last minute basis which cost significantly more than the original booking...the only compensation we have received is $274 from Airbnb...we have heard nothing (not even an apology) from City Relay. DO NOT BOOK ANY PROPERTY WHICH IS MANAGED BY CITY RELAY.