Kai was very accommodating and considerate to me and my bunny (Rabbit). She understood our needs and was there to help any way she could. She is a great communicator and tries to understand whatever situation you're in, she will also let you know before hand if there are any changes going on. We were able to check in and out with enough flexibility. The room was cosy and the apartment was clean. You also get a background on who your neighbours are so you feel safe and secure. If you have a pet rabbit I would definitely recommend this place. Overall 10/10