The experience was amazing. We were first quite disoriented, but Phil helped us very much and even welcomed us from outside the house to show us where exactly the right place was.
I wrote to Emily first thing the day we arrived, telling her of what I loved and what I had issues with... Can you imagine that they changed everything I complained about on the next morning?
Always responsive within a couple of hours and we had a great experience. First time using AirBnB and I am very, very satisfied.
Will 100% try to book a place with Emily again when I'm coming to London.