I really wanted to be able to give this a great review but a few things prevents it. We checked in and went to the flat and it was a little chilly inside. I looked at the information they sent and it told us how to use the thermostat to adjust the temp and to use the knob on the radiators. That didn't work. I then contacted Jonathan and told them and they were not very helpful. They just sent me the instructions on how to use the thermostat and radiators again. I thought somebody would come out to take a look at it after I sent pictures but nope. Nothing. We used the oven to try and warm the place up some before going to bed. They said they "informed the relevant team" and that it was working fine. I told them there was a review in April saying the heat wasn't working. They said they couldn't find an engineer for that night and that it had to be solved tomorrow.
The next day we left for our tour in hopes that the issue would be resolved but came back to a cold flat. After we got back I message and asked where is the heat. They had me send pictures of the boiler and they then sent me a YouTube video so I could fix it. Now I'm there unpaid employee??? The video did help me fix it and get 2 radiators working but not the one in the bedroom. I also improved the hot water. Good thing I'm an engineer. Not sure others could have figured it out. They said they would send somebody over the next day to look at the radiator but they didn't and I wasn't surprised.
Was I expecting to much for an Airbnb? For what I paid I don't think so. They were very good in responding before we arrived and asked questions but didn't seem like they cared once we were there and had already paid. And I also think they should refund me some money for not having heat for 2 nights and having to fix it for them.