Unfortunately, I read the other reviews and so was confident in this booking. Despite receiving multiple emails confirming our stay, once we arrived it was very clear the home had not been cleaned. The bedding was dirty, beds were not made, surfaces were filthy - there was even part of a used Covid test on the table. I spent an hour on the phone to the agency who manage this listing who advised all they could do was send cleaners the following morning as the host could not be contacted. Therefore, we had to strip the beds and use our towels as bedding as it was too late to find alternative accommodation by this point. The agency themselves were brilliant in terms of communication and responsiveness, however, their hands were tied and the host could not be reached. We have since received a refund for one nights stay, although this did not include the cleaning fee and it took several weeks of chasing for this to be received.
The apartment itself is beautiful and in a prime location in Hackney and the managing agency were great given the circumstances, however, unfortunately our experience was very stressful and I would not recommend staying here in case a similar situation occurred.