Unfortunately I had to cancel my stay. The smell of smoke in the elevator and lobby was so bad it made me ill. I had to cancel within an hour of checking in.
Melanie was very communicative which is fabulous.
The cancellation policy online was certainly not clear and I only ended up with a 10% refund. Even though it is written as so.........
Cancellation policy: Flexible
Cancel up to 24 hours before check in and get a full refund (minus service fees). Cancel within 24 hours of check in and the first night is non-refundable. Service fees are refunded if cancellation happens before check in and within 48 hours of booking
I can say too much about staying in the flat because I was literally there less than a hour and then too I’ll to stay. I appreciated Melanie was quick to message with me.