Max and Billie were great - super friendly and responded quickly to my questions about checking in and issues with the wifi. The location was fantastic as well, on a cute little street right across from a bus stop and a three minute walk from the nearest tube station.
However, the wifi did go out a couple of times in my two-day stay; not an issue during the day, when I was able to email Max/Billie from somewhere else and they fixed it right away, but it was a problem at night when there was nothing I could do about it. The walls were also paper thin - not the end of the world, but I was definitely woken up a few times by a guy snoring in the next room.