Robert is a very gracious host. He was waiting for us upon our arrival, and had stocked the refrigerator with all the necessities for a weary traveler. The flat is beautiful and very clean. It truly feels brand new. The location is perfect -- two blocks from the Lancaster Gate tube line, as well as Hyde Park, and is very quiet (a rarity in busy London). I would definitely stay here again. As the previous reviews noted, there is not 100% privacy because there is no door to your 2nd floor flat - it is open to the staircase, and therefore, Robert can come up without knocking. Also, there is no washer/dryer in the flat.