The owner is running a business within Airbnb, and their employees are hired to go around the city meeting guests at the various apartments. I have no problem with that at all other than their office staff who manage the communications are not up-to-speed on the accurate instructions for contacting their coworker, who’s job it is to meet you and let you in. This actually led to an hour of wasted time sitting in front of a building, out of which came a man who yelled and got very confrontational with us for having suitcases and waiting in front of that apartment building.
My polite suggestions to the Airbnb’s owner (via the app) for improving their communication was shrugged off and immediately dismissed, & I hope as given only response about five-star ratings being appreciated.
On the flip side of the coin, the apartment is gorgeous, very clean, and well-stocked! With proper training of their staff, and with significant fine-tuning of their communication with the guests, I would definitely consider giving them a higher rating next time.