This is an absolutely wonderful hotel. We had a large room, king sized bed, two sitting areas, a kitchenette, and beautiful bathroom. It has a little coffee machine that makes delicious frothy coffee, I was so surprised by the quality of the coffee. Each day there were fresh toiletries provided. Room was spacious, clean, and comfortable.
The BEST part was the location. Our room had direct views of the Tower of London and the Tower Bridge. It was literally right across the street. Every morning we would walk across the street and enjoy tea and coffee while sitting next to the river and enjoying the views. The tower hill metro station is just a few steps away from the front door of the hotel. Many great places to explore are within walking distance- St. Drustan in the East (a hauntingly beautiful bombed out church turned garden), a section of the old Roman wall, the Roman baths museum, and the Saint Katherine docks (if you haven’t been to the latter, it’s a charming marina filled with wonderful and unique restaurants and bars set in a beautiful atmosphere) are all in the immediate vicinity. You can continue to walk west following the river all the way to Westminster and Big Ben or just hop on the underground and easily zip around the city.
Last but not least, the customer service is top notch. They allowed us to store our bags before check in so we could go exploring. They arranged our early (4:15) cab ride to the train station, and were friendly and helpful with every question/assistance we needed. Would 100% recommend and we will be going back.