I booked it last minute, as I needed to stay an extra night in London and it was available. Warm and clean. Vet small - it is virtually a place for a bed. I am glad that I left my case in the office - it wouldn't have fitted in. I could touch opposite walls when sitting on my bed. Showering in the morning is a challenge as the shower is shared with at least four other people. The walls are so thin that you can hear what people say in the next room. Fine to spend a night in the emergency. Too expensive for what it is.