The week before we were to arrive there was a miscommunicatiion regarding number of guests and was charged more for my fiancé as an extra person that I wasn't expecting. I booked way in advance and didn't want to start the process over again. Communication was great with the host and her team. The wifi didn't work but was able to access a hotspot. The bed was very hard. Housekeeper was helpful when checking in. The room was neat and clean. It was a little warm in the room with no way to cool it down. The location was great and easy to get to waterloo station. Directions were easy to follow. We enjoyed our stay in London.