John was very responsive when we asked any questions. He was there when we got there and showed us around everything. It was a super cool space and my husband loved the art books. The only problem we had was because we didn't understand the English electrical system and accidentally turned off the switch to the dishwasher and had to hand wash the dishes - no biggie. We loved that the place was close to a bus line and we found several grocery stores close by. The half bath on the lower level was tiny, but it worked. We loved the duvets on all the beds - we slept so warm. It is on the top two levels of a 4-level building, so there are lots of stairs involved. I highly recommend this and would rent it again if we ever returned.