Ian was very responsive - even he could not meet us the first day but his friends Andy and Tamsin were very kind to be there and show us the flat and everything. Tamsin even took photos of the route from the DLR station to our meeting point and showed me where I could take lift given I have big luggage with me! Very considerate and thoughtful and fool-proof! The apartment was super cozy - exactly like the photos on airbnb if not better.