The flat itself is spacious as stated and near transit- but the issues with the hosting company (Pass the Keys) does not make this location worth the price. Pass the Keys is clearly trying to run the flat like a hotel, without any of the maintenance or customer service needed (and never once did we ever come into contact with the listed host if she exists).
Upon arrival we found food and garbage everywhere. We were told there was an issue with the previous cleaner, and a new one would arrive that evening. It was advised that we leave our possessions and come back later that night, which we did not want to do. After the cleaner left, we realized they left us without amenities listed, which we then had to purchase ourselves (toilet paper, paper towels). The bed sheets provided were stained (including spots of blood), and the replacement ones we had to fight for were just as bad (stains and holes).
The night after at 12am, we learned that the door jams, leaving us locked out of the flat for for 1hr and 30min. After calling the emergency number listed by the host, we finally found out that we had been dealing with a company, Pass the Keys. They told us that being locked out wasn’t an emergency and this regularly happens with the door (which was never listed). Their solution was to send a lock smith in 8hrs at our cost if we couldn’t get in, and that any damages trying to get the door open would be charged to us. They kept saying “this is unfortunate, but nothing can be done.” In the end they told us to call airbnb if we didn’t have a place to stay that night. After being on the phone for 30min, our phone battery died and we were locked out with very little progress made. I had to throw myself against the door repeatedly (nearly hurting myself) to eventually get it open.
We spent the next 5 of our 11 day stay trying to fix this issue, along with others with Pass the Keys (including trying to get clean sheets). Instead of helping us, we got passive responses from multiple people representing them such as “Thank you for taking the time to reach us, we’ll take your advice into consideration. We are working to improve ourselves.” It wasn’t until airbnb’s awesome customer service got involved and gave Pass the Keys a deadline to fix the issue, did they actually reach out to us to address our issues. Even then, it felt like we had to be assertive in order to get what we had paid for.
After our interactions with the company we had to do research to see if our issue was unique. We’ve learned Pass the Keys has a reputation, and this is a regular thing. I’d advise against renting from them.