Had booked an apt for four, got upgraded to a bigger apt (w 7 beds). Very nice, spacious, clean although the balcony was a bit dirty. 7-8 min walk to train station, then ca 20 min to Charing Cross. Easy check-in. Restaurants, a few pubs, shops and food stores nearby. The pool was a superb extra feature and the backyard was well-sized.
Never met Sue but she answered quickly to our questions.
All and all, definitely a place to recommend and we hade a great stay.