Great and clean apartment! A group of 5 us were comfortable at this place. The host does communicate with you, but uses a third party to assist you with anything that is needed. They communicate with you via email, text, and calls. Some things needed to get fixed during our stay, so they responded quickly by sending over a handyman. The check in process is pretty much self check in since it requires you to pick the keys at a local store. Upon our arrival, we found a basket of goodies, which we all thought was a great touch! Thank you Christianna! We had a nice stay here for our first time in London, gracias!