We have to say this is an awfully experience for us, especially about the caretaker didn't answer the phone in the first day, we have to find a hotel to stay immediately in the midnight. The room didn't set before we check-in in the second day. It should not happen in a well management hostel.
But we are really appreciate for Gareth's prompt response and payment refund assistance. Hope our feedbacks could make the service quality getting better.