This was my first Airbnb experience and it was absolutely amazing. When we arrived, we very late checking in but Cheryl, Carolyn's sister, was so nice and understanding about the London traffic. She walked us through the flat, letting us know important things regarding the home and answered any questions we had. The flat is wonderful and is very charming. Its very close to public transportation which can take you to any part of London you'd like. It's furnished perfectly, with art on almost every wall. The beds were very comfortable, which helped after a long 10 hour flight. Carolyn checked in with us via Airbnb messages but we were mostly left to our own devices. I had an issue with checking out since our flight was really early in the morning, and Carolyn was able to resolve our issues swiftly. I would recommend this flat to anyone using the Airbnb service simply because of its wonderful owner and beautiful yet comfortable home.