My wife & I never met Tobias or Annette, but they promptly answered our email messages & sent clear instructions how to access the flat. The location is superb: a quiet & charming residential neighbourhood with no street noise, yet only a 5 minute walk to a vibrant urban area with multiple shops, pubs & restaurants, etc., plus a transportation hub that permits easy access to anywhere in London (including a direct tube line to & from Heathrow). Another few minutes' walk leads to the Thames with additional pubs & pretty walkways along the river. The flat itself is modern, immaculately clean, comfortable, & well lit. The bedroom is generously sized with good storage space & a comfortable king-sized bed. The bathroom is dominated by a large multifunction spa enclosure that looks like something from a sci-fi movie. We used this only for routine showers but many visitors undoubtedly find this a major advantage of the flat. In contrast, the combination kitchen/living area is relatively limited in size. There is a full complement of modern appliances along with clear instructions, but the refrigerator is small & there is minimal counter space for food preparation. Overall, we were very pleased with the accomodations & with the lovely area of town. The only significant negative for us was a long list of rigid house rules & admonishments coupled with warning signs in the flat; we have always been scrupulously respectful of the places we rent, so this made us feel uncomfortable rather than being welcomed guests.