Extremely friendly people who help out with anything and are very flexible. There are 24-hours bus services. You can come in and go out at any time and you can always use the kitchen and drink coffee and tea. The bed was really comfortable as well. It's a very save and beautiful neighbourhood with a supermarket 500 metres from the house. Also, they've got a lovely dog! If you're looking for a place to stay in London, you're definitely in good hands.