Paul and Weston were there to receive us and get us acquainted with the place, and they accommodated our early arrival. They had a nice bouquet of flowers and a complimentary bottle of wine for our welcome. They were easily accessible by phone and very responsive, for a couple of questions, we had during our stay. The place was exactly as described - a cozy, well located home. Access to buses just outside the house, walking distance to tube stations, grocery stores across the street, and a ton of great restaurants nearby made this place a wonderful stay on our vacation in central London. We had our son stay over a couple of nights and the Sofa Bed came in handy. Three minor comments a) The floor was dirty, and we had to sweep the floor on arrival (apparently the vacuum had broken down), b) we would have liked more space kept free for our stuff in the refrigerator, closet and dresser, and c) we couldn't find a matching linen set for the sofa bed. Not withstanding these, overall, we definitely recommend this place!