Barbara got in touch well before the date, we arranged a time of arrival and were in touch by phone on the day. She was pleasant and welcoming. The flat is about 10 minutes easy walk from Gloucester Road tube so very well placed for central London. The area is wealthy and polished, and there are lots of cafes, shops, pubs etc in easy walking distance. Access down the steep brick steps is not for the faint hearted. The flat is in the basement and there's good natural and electric light but ventilation isn't great - there is one half of the double doors which can stay open at night (the other half doesn't open at all) with burglar bars secured from the inside, and a small bathroom window opens. The other windows don't open. There was no fan or air con, but apparently they are available. The flat is nicely appointed, with an extremely comfy bed and great bedding, a nice arm chair, good wardrobe space, a small but nice bathroom (the shower is adequate but not brilliant) and a small but nice kitchen (no provision for breakfast but beverages ok). The TV is enormous. There are two ghost chairs but no table, which would be a useful addition. There is some info on London, and a great range of cookery books! It's reasonable value, but the £30 cleaning charge is too steep. With just a few more personal touches and a bit more warmth from Barbara, it would have been a really super place to stay and better value. As it was, it was very comfortable (lucky it wasn't hot), clean and well appointed, and beautifully placed for what we wanted to do.