The apartment is managed by a short let management service called GuestReady and not individuals as stated. Unfortunately we were locked out of the flat just after 4pm on Saturday evening and ewe only gained access after 7:30am on Sunday morning after a locksmith was finally sent to open the flat. Although in a great location and that the check-in went smoothly, the above issues would need to be addressed before I would rent this unit again or any unit as managed by this company.