Jon & Giulia are extremely friendly and responsive. Very detailed sets of instructions on how to check-in, tour of the apartment, etc. They also included so many thoughtful touches (sealed letter with local tips, snacks, great decorations) that we appreciated so much. The place itself is in such a convenient location with the rail station and a supermarket within a 5 minute walk. The apartment is exceedingly clean, and very cozy with automatic lights, music, and again, great decorations :) Definitely made our trip much more comfortable and enjoyable!