Jenny is extremely responsive, which is really helpful with planning. The check-in was easy and convenient. The location of the apartment is great. The only issue that we had was the power was turned off the first evening we were there and was out for almost 24 hours before the problem was fixed. Although Jenny and her managers were responsive, somebody should have come by to make sure the problem was fixed. They were all very apologetic, but the apartment was basically unusable for a full day that we paid to be there. We had no hot water so we couldn't shower, couldn't use the kitchen because the power was out, couldn't sit in the apartment because there were no lights, etc. There was no offer to compensate us in any way for the hassle, but we did receive a number of apologies for the inconvenience. I felt it was more than an inconvenience, since we couldn't use the apartment for the basic necessities we paid for, like being able to shower.