This property is managed by a management company, there is no hosting by the owner of the property.
Pros
1. Location is very convenient as it is well connected to tube and bus stations.
Cons
1. We informed the “host” a few issues immediately upon check in at 3pm (dirty bathmat, dirty washing machine, unable to use smart tv, no towel provided for declared infant) and the only solution was bathmat was sent the very next day after 1pm. The other problems were not resolved until check-out 3 days later.
2. Communication was difficult as it is only through the app and there is no actual person at the property to address issues immediately.
3. On the 2nd day, a person from the management company came to drop off cutting boards which we did not request. We find it unnecessary and didn’t help with the actual issues.
4. Had to engage Airbnb as mediator because the “host” wanted to charge £3 for the towel for the infant which we clearly informed them before booking and declared during booking. We didn’t get the towel even after payment. The hassle of demanding the towel, arguing the payment, waiting time and at the end didn’t get what we paid for was definitely not worth it and made the experience sour.
We will be more vigilant on booking a real Airbnb with real hosts instead of falling trap to “managed” properties that is impersonal and has zero desire to make our stay enjoyable and convenient.