Our family of 3 adults stayed in Matt’s flat for 5 nights. It was in very good location, few minutes from Tube and shops. Other than that, we have only bad experiences regarding this place. The apartment is not spacious as listing suggests. The kitchen, one bedroom and one bathroom were small. The bathroom had such small, narrow shower, that it was difficult to shower yourself. My son had to use our en-suite bathroom to wash himself. Our en suite bathroom had a VERY DANGEROUS STEP in the middle of it. You really had to be very careful not to trip over it. I once tripped and almost hit the bathtub. The kitchen was poorly equipped, just to the minimum: salt, pepper, the microwave was not working, the dryer in the washer/dryer machine was not working. The coffee machine was only for pods, so it was of no use for us. There were no extra supplies like paper towels, toilet paper, garbage bags. In our bedroom, there was only 1 thick comforter on bed plus pillows. No extra coverings/ blankets/ light comforters in storage area. Disappointing!
Windows could not be opened for more than 5 inches. They were locked. It was annoying! We were hot at night. We could use only fans. There were 2 noisy fans. No air conditioning. When I wrote to Matt, and asked him about lighter covering, after a couple of days he answered that he didn’t have any. We never met Matt. We could only communicate via chatting. He is very slow answering your concerns. He will answer only to emergencies. Upon checking in, we met a gentleman named John. In the flat, he gave us keys. Upon leaving, when we were saying our goodbyes, I said, smiling, that I would call if i had any questions. Upon which he made a face, indicating that any communication would be unwelcome. The main door to the flat was not adjusted properly, and to close it, you had to push it forcefully with a bang! Frustrating and disturbing probably the whole building.
We had an emergency during our stay:
Host placed a transparent, clear /not tempered/ glass coffee table in the living room. There was little free space around the table to walk about. In the middle of the night, my husband, not seeing it well, tripped over it and fell on top of it breaking the table into pieces. He was bleeding and in shock. I wrote to Matt about it right away. We didn’t know what to do with all the broken glass. There was no vacuum cleaner, nor dustpan, broom. After many hours later, he wrote to me /on my private messaging platform/ to call a different # and talk to lady named Jo. Now, Matt wants us to pay for the damaged table. He submitted a kind of phony invoice for the broken table /no date, no company, manufacturer/. The thing is: he wants more money from us than he says he paid for the damaged one.
The invoice shows $360.32. Now he says he purchased a new replacement for $446.27, but he is not showing any receipt confirming the cost.
Overall, the communication with host was poor. I think, host Matt as dishonest, stingy, unfriendly and not caring much for his guests. We dealt with many Airbnb hosts during our travels, but Matt is the last on our list.