We stayed at Steven's house for 10 days: 8-18 Aug 2022.
I think Steven can make things better for the next guests (not us though), as follows:
- Cleanliness 2/5: Cleaning was not provided even once during our 10-day stay (the house was cleaned prior to check in). No cleaning for 10 days is well below our expectations. We ended up having to clean the house ourselves, which, given its size (4 bedrooms on 3 floors) ends up being quote a task at the expense of our holiday time!
- Accuracy 2/5: The property was listed on Airbnb as one where we would
the "entire house to ourselves". This description was quite misleading as the owner's personal belongings and food stuff were kept in different parts of the house. For example (i) the owner's food occupied the top shelf of the fridge, and one of the shelves in the freezer; (ii) female jewelry was on the make-up desk in one of the bedrooms; (iii) several pairs of shoes were left under the desk in one of the bedrooms; (iv) coats and jumpers were left hanging at the entrance hallway and there was no room for us to hang our own jumpers / jackets, etc. (v) other items of personal belongings and foods were kept in different compartments in the cupboards in the kitchen with a note NOT TO TOUCH. So we had to live and work around Steven's stuff; which is quite not one would expect when Airbnb says that we would have "the entire house to ourselves". Steven may have been away but his stuff was in the way!
- Check-in 4/5: Thanks for allowing us to check in early. This was helpful.
- Communication 2/5: Steven should review the guide he prepared for his guests as it contains inaccurate information. For example we understood per the guide that the other sets of keys were in a box by the wall in the storage space below the stairwell. We could 't find these keys. So we managed with only 1 set of keys for a party of 7 people for 10 days. Not convenient at all.
Steven never called during the entire stay to find out how we were getting on.
- Location 4/5: 200m from the Tube station is a plus for the house.