Excellent ! since the moment we booked the flat, Susan was easy to communicate with, she replied promptly to all our messages. The listing was very accurate: we knew what to expect and we were not disappointed, the flat was exactly as described; very central and comfortable. She also let us know well in advance that the lift was out of order, which make things a bit difficult for us, but we understood it was something completely out of her control. We had a fabulous time and most surely will use again whenever me travel to London. I definitely prefer her flat that paying an enormous amount of money for a hotel room in such lovely area. It was our first time using Airbnb, but we most definitely will use again.