Let me tell you. After 2 weeks traveling between London to Rome, my boyfriend and I were tired and ready to get home. We had a 2-3 hour delay at the airport due to a bomb threat and on top of that the tubes/railways closed by the time we arrived back to London and our flight back home to California was in the early afternoon the next day. As we were trying to find a way to this Airbnb in freezing weather (which we are definitely not used to), Graham was communicating the entire time we were in Rome to make sure we safely made it. By the time we got to the Airbnb (1am-2am), Graham was ready at the door and ready to make tea/food and the home was so clean and warm. After such a long, cold, and anxiety ridden day his presence was so calming and reassuring that we were going to be ok and we’re almost home. He led us to our room and was quick with how to use the restroom and even left something on the bed that warmed it up even more. He was quick to let us sleep and I loved that he had signs in both in the room and restroom with wifi info, how to use the shower, etc. that way we didn’t have to keep him up. When we woke up the next day he was quick to offer coffee and tea along with directions on local places to eat and how to get to Heathrow airport. This Airbnb host was the most kind, understanding, and helpful I have experienced in all the airbnbs I have stayed in. I cannot recommend this Airbnb enough and when we go visit London again, I will definitely be staying longer at Graham’s.