I booked this using Instant Book on AirBnB at 3.30pm in the afternoon of the day I was meant check-in. The published check-in time was 4.30pm but I didn’t receive any check-in details (access code for key) till 9.30pm which by then was too late and I had to make alternative arrangements.
They (Sonder) had their customer services agent from the US reach out to me and she looked at her computer time and kept telling me everything was done before 4.30pm.. this booking is for London and I am in London.
After emailing them to change dates (and saying I am flexible on dates), they ignored me till check out date and now just confirmed that I have lost my money. I didn’t even want a refund, just another set of dates to move the booking to!