The Apartment was on the 5th Floor and the Lift was not working! The Host was so bad that he did not inform us when the lift was broken from the 04th of May and we checked in on the 16th of May - He did not have the courtesy to inform us beforehand that the lift is not working /help us with our four heavy hags - To Bring such four heavy Bags down at the time of checking out was a big pain - To top it all we had to - for our entire stay move up and down five floors! this is my fourth time booking with Airbnb and we had never had such a bad experience - I honestly think that I did not get worth what I paid for and I expect the Host/Airbnb to give me some sort of compensation!!