We didn't get to meet Nev, but he was always prompt in his responses to any questions I had. The room was perfect for me and my friend, who spent 3 nights there. Nev's place was close to the station and we had absolutely no issues finding it. It was very easy to get to central London every day and we appreciated the eggs, bread, and tea that were always available in the kitchen. Nev's place is a great value for the price and we would definitely stay in his place again.