Our plans were disrupted by my admission to hospital just before the visit and my travelling companion travelled alone. She speaks very little English but Raymonde was very helpful to her from the start. He was concerned about her late arrival and contacted me to ensure that all was well. My companion's lack of English and knowledge of London created difficulties for her travelling around and travel back to the airport was disrupted by roads being closed for the London Marathon stopping access for taxis. I rather plagued Raymonde with messages to try to sort things out, but he was tolerant and helpful. Since I did not visit myself I cannot say much about the facilities, but my companion tells me that all was as described, the room comfortable and Raymonde a good host. Thank you for all your help. I hope to be back another time in happier circumstances.