We were in regular contact with Emilie from the time of our booking regarding our arrival and departure arrangments. The home whilst small as mentioned, was exactly what we were after and more than enough room for a 2 night stay in London with 3 kids. The smart setup of the small space meant we never felt cramped. It was a short walk to the Underground station and there was a Sainsbury's Local just down the street. You can also walk to the near by Westfield shopping centre. The spaces looked the same as in the photos.