We had initially booked for 3 nights, however it is not possible to give feedback on the accommodation as myself and my family could not gain access to the property. It was very late at night and we had drove over 4 hours to get there. The key box was faulty and we could not contact the host. The phone number given was for MALAYSIA, which just rang out. A neighbour at flat 4 informed us that other guests had similar problems gaining access. We had to drive 45mins to book into a hotel. The hotel only had 3 nights availability which we had to book for our stay in London in case we didn't hear from the host and risk losing the hotel rooms. The host sent an email the following day with a code for another key box!! This should have been provided from the outset. It was not possible to get a refund from the hotel therefore we paid out twice. We are now trying to get are a
refund from the host, who has refused to accommodate our request. We are now going through the resolutions team for AIRBNB.
If you are going to book, then good luck.