OK flat in a good location. Initially, communication was excellent and check in was easy. Only 1 key fob and concierge's attendance isn't in keeping with a serviced apartment. Although the flat wasn't filthy, the towels smelled like Doritos and need to be cleaned on arrival. A cleaner had obviously been there prior but we had to give the flat a thorough hoover and wipe down to feel comfortable. Unfortunately, during our stay, the hot water in the building broke and wasn't repaired for 3 days. I believe the problem was out of the owners control but was still a huge inconvenience for us. I approached the issue of a discount with the host and was refused. I was told there couldn't have been a problem because he had confirmed with the building as well as his agent. All very strange as I have messages from him during the stay confirming the hot water problem and reasons! He appears to be accusing us of lying in the hopes of a discount which is disgraceful. Anyway, the flat is ok but we had a very bad experience. The lack of sympathy for a family to go 3 days without hot water is shameful. It certainly does not qualify as a serviced apartment and I wouldn't recommend staying here.