Will leave a very honest review about the good and the bad as far as my experience goes. Good location, old house, 2 floor narrow stairway made it a challenge with multiple bags and toddler equipment. Decent cleanliness.
Terrible experience for my family and me (wife, 20 month old and myself)- in the middle of the heatwave in London, we were informed at check in that fan “might not be working”. Indeed wasn’t, so was replaced with a 16” table fan for the entire apartment (as the only alternative), on which I expressed my displeasure, knowing it was grossly inadequate. It remained extremely hot, poorly ventilated despite opening windows (in the process for the extensive street noise), despite stripping down, unable to sleep. Booked alternate last minute accommodation (for almost double the cost) early morning and moved out after 1 night.
It’s a bad experience based on most of my experience extensive past Airbnb experiences, as listings with good ratings typically distinguish themselves by paying attention to detail and cari g about the guests comfort, which grossly lacked here. My initial intimation met a very passive “hands up in the air” response blaming unusual weather, but my feedback/ suggestion included a very simple solution, which was then offered but only in hindsight after I had already made alternate reservations (since the communication the day prior with the host proxy suggested there would be no other solutions provided).
On requesting at least a partial refund for the inconvenience and distress due to the uninhabitable conditions in the apartment, response from both the host and Airbnb support was quite callous. Obviously since “nothing inaccurate” was cited by Airbnb support, they deferred to the host who decided to “stick to the cancellation policy” , therefore no refund.
For me it was simply a good faith request to offset the unnecessary and significant additional expenditure, simply because it was a matter of safety and sanity for my family , which I wasn’t willing to jeopardize. (And yes, being a doctor/surgeon, it was a matter of safety because of the heat and lack of ventilation, which I won’t detail as it’s already a long post).
Just wish there had been some better attention to detail or at least a humanitarian approach in assisting us as guests.