We lived in Toby's flat for about 5 and a half months and, for the most part, really enjoyed our stay! Toby's flat was in a fantastic location; we could not have asked for better. He was very responsive to messages and helped us get a second set of keys when we asked.
Upon arrival the flat did not seem as clean as we would have liked; as we discovered later on it seems that it had been uninhabited for about a year before we arrived. Therefore we cleaned everything in the flat before using it.
During our stay, the washer/dryer broke. Toby was very responsive; however, it did take about two weeks for the new washer/dryer to be installed. This was due to fact that we had to go through not just Toby but also the owner of the flat, Nora. While Nora was at the flat, we happened to mention that we were Airbnb guests and she seemed a bit upset; she informed us that Toby was not supposed to rent the flat on Airbnb and that she (or we) could get into trouble with building management for renting the flat on Airbnb, rather than having a lease. This created some anxiety for us, of course. It was also Nora that mentioned to us that the apartment was sitting empty for a year and it may be due to this period of inoccupancy that the repairs were needed in the first place. Another guest might not have the same problems we did.
Additionally, we were informed this same week by the building management that a water pipe was leaking behind a wall in the bathroom and a repairman was needed to be sent multiple times to make the repairs. During that same week, Toby had the flat shown to potential buyers and subsequently, there were a lot of strangers in the flat in a short amount of time, creating a very stressful week for us. Toby did ask us if he could show the flat at one point, but due to a miscommunication and the many things happening at the same time, we misread the message and thought that he was sending a repairman for the washer/dryer and were rather surprised when a couple showed up to view the flat.
Due to it taking about two weeks for the new washer/dryer to be installed, Toby did have Anastasia (the woman who brought us the second set of keys and seemed to help Toby out a few times) help us out with our laundry - and there was a lot of it so we very much appreciated her help.
Overall, our stay was good - it just seemed as though there were a lot of people involved in the management of the flat, adding a lot of confusion at times. Between the building management, Toby, Nora, and Anastasia, we were communicating with many people at once sometimes and it seemed as though they all had different expectations of what would be happening. When things were going well, they went very well and our stay was mostly smooth - but when something came up, it got confusing very quickly!