I made the reservation for my boys, their cousins and their old grandparents.
Overall the apartment looks nice.
Nichola was kind enough to allow them to place their luggage inside earlier.
The apartment had yet to be cleaned. When they came back to the apartment at the time of check-in, the place had not been cleaned.
My boys called the host to let her know and she came with her husband who was triggered. They said the apartment was clean. My youngest son showed them that there was piss on the toilet, and other problems such as: missing door knob at the entry, mud on the floor, stained bed sheets, hairs in the bathtub. And they found more after the hosts left: dried food on dishes, stained towels, mop chops on the floor, some of the doors could not be closed, etc.
REALLY IMPORTANT: After letting them know, they became verbally aggressive. The man started to swear, said to my eldest son who was working on his laptop that he looks crazy. And placed his hand on my niece's arm two times. She asked him to stop touching her, so he started saying she is racist.