I spent five nights with my family including 2 children. I honestly don't understand all the positive reviews. When we arrived at the flat, we were met by a musty smell. There were clothes drying racks full of wet, smelly laundry in the master bedroom. We said that we were bringing a small child and needed a baby bed. There was one, but it was on top of the wardrobe and was totally dusty, also there was no mattress for the bed. We hoped that Robert would prepare a clean place for our baby to sleep. There was still laundry in the washing machine. We were not told what to do with this laundry. Actually, this is not the guests' task. The front of the fridge was broken and almost fell down. In general, the entire kitchen definitely needs to be completely renewed. The chairs were almost all broken and posed such a danger. The folded out sofa bed was also broken and always slipped in two. There was mould in the shower in the bathroom and the toilet lid was not fitted properly. There were also towels that smelled bad. The blind in the bedroom was also broken. A lot of the furniture was old and rotten. There was water damage, which is why the lamp broke. We contacted Robert and he said he would come to us. In the whole days he did not come and did not answer any requests or problems. We were very disappointed. The location was positiv. It didn’t take long to get to the Centre of London.