Erika was great by text, though I didn't meet her. She was very flexible and helpful about arrival time, and the friend she sent to let me in (she was at work by the time I arrived) was very nice and conscientious. The flat, which was a different one than I booked but an upgrade of sorts, was super nice with all the amenities (though not as impressive a view as the picture for this flat)! It was in a quiet neighborhood with not much to walk to but a grocery next door, and catching the bus to London stops was very easy and convenient.