It s a super handy location especially for St> Pancras and the Eurostar, and Paul was always responsive and friendly on the messaging front. He provided very clear directions and instructions re. letting ourselves in as we arrived quite late in the evening. We never actually saw anyone at all during our brief one night stay though could tell there were other people around and this gave it a bit more of a hostel feel. And disappointingly I couldn't get the pinball machine to work, though maybe that was just me!