Miguel and Jorge were extremely responsive when I had questions. Miguel also took the initiative to send important instructions (e.g. throwing rubbish) and to check in on us on a few different occasions. Room is slightly smaller than what I would have preferred, but looked exactly like the pictures and was well-equipped; there were even nespresso capsules and a coffee machine. Good location - far enough from the city centre that it is quite peaceful, but 10-15 minutes to walk to tube stations and big supermarkets. If you enjoy walking, it is also possible to walk to Oxford street in 40 minutes. There's also a small corner shop in walking distance if you need any quick groceries etc. There are also some restaurants and cafes within walking distance.