Kim is a marvelous person. she's always there to help or give tips on London. the apartment is not exactly as advertised. it is better! much better. It was super clean. the mattress is super comfy. the neighbors are friendly as well. the location is INCREDIBLE. Very, very close to the tube and the bus stop. you can get anywhere in the city super fast. so, in sum, a perfect stay. I'll certainly stay with Kim again when I come back to London. 11 out of 10. superb.