The bedroom needed decorating around the bed, paint was peeling etc. There was rubbish and junk filling the garden underneath if you looked out the window. Very disappointing and my guests moved out after 3 hours. I was offered no help from Airbnb and the host offered no refund whatsoever. Even though we gave feed back immediately (about the state of the flat and the rude/aggressive neighbour - but thats another story altogether) the guests felt hugely let down by Airbnb. Nobody has tried to help us but took the hosts side without any compromise. Again didn't even try to help get any money back. I tried to cancel the booking but it had passed the time I was able to on the site.