This is a great place to stay in the heart of London, tucked away in a pedestrian shopping street, with easy access to the Underground, and walkable to many attractions. The street is commercial, not residential, but still has "London charm," and two cafes are next door for breakfast or an afternoon break. The property is very well maintained, with a streamlined look, and some very nice touches, like a Nespresso coffee machine (with pods). I wish there was more counter space in the bathrooms, and a desk in the larger bedroom would be welcome, but these are small things. Emma does not always respond quickly, but she does follow through in good time and with good information. I would stay here again.