Rachel's apartment is in the heart of bustling and exciting Soho with easy access to London's cultural icons (theatre, galleries and concerts), public transport, and a wide range of restaurants and cafes. Rachel's communication was timely, very clear and thorough, making for stress-free arrival and easy access to the apartment. The apartment itself was spotlessly clean, very comfortable, and everything was in good working order. The bed has to be one of the most comfortable I've ever slept in and the pillows were fabulous (and there were plenty of them). Being in Soho I expected the area to be active and possibly noisy at night, and it was, but despite the night-life bustle in the street outside it was quiet in the bedroom which is towards the back of the building. I really appreciated the welcoming touches - plenty of coffee pods and a range of herbal tea bags, plenty of fluffy fresh smelling towels, drying racks for washing, a range of books to read, a booklet of interesting London walks, brochures about London attractions, the desk with good lighting, bedside lamps and side tables, all of which showed real consideration for guests' comfort. I also appreciated, and am grateful for, Rachel's quick, fair-minded and considerate response when an issue arose affecting my stay (the issue was beyond her control). I highly recommend Rachel as host, and her great apartment!