I reserved Seema's flat for a one week stay for my family including our 3 children. Unfortunately, at the last minute, I was unable to come with my family due to work commitments. I called Seema to let her know it would just be my wife and the kids coming. She immediately moved to assure me that she and her husband would do everything possible to make sure that my wife and kids were well taken care of during their visit. Speaking with her gave me such relief. When my family arrived, Seema followed through on her assurances. My family felt so cared for and safe. The flat was in pristine condition. Seema had all new linens for the beds and a cot for our toddler. I am truly grateful for finding such a wonderful host. They are now my first choice anytime we are back in the London area for an extended stay. Highly, highly recommend!!!