This is a great place to stay either short term or long term in London. The best part about it is the location and convenience, and the fact that you have a whole flat to yourself. Let's break it down a bit. THE GOOD STUFF - Location is FANTASTIC. The flat is located about a 3-5 minute walk from Earl's Court Station, which will basically get you anywhere in London you need to go. - The flat itself is spacious and clean, with a full bath and kitchen (with utensils and plates and such). - Extra blankets, an iron, and things like that are available. - Plenty of storage space/drawers/etc - Plenty of plugs (but be aware there is no adapter provided, so make sure to bring your own) - Functional living room, with a very nice couch (that I believe doubles as a bed) - Generally a very comfortable experience, nice and homey. We were able to buy groceries just down the street (there's an MS Food, a Co-op, a Tesco, a Sainsbury, and other shops within a block or so / 3-5 minute walk), and the kitchen is very functional. It has pots and pans, cutting boards, dishes, utensils, etc. - Bath towels and toilet paper provided. - Ali is prompt with communication. - Cardio workout with 3rd floor walkup. For us Americans, remember that this is equivalent to the 4th floor. - Free entertainment in the form of a very drunk guy laying near passed out on the outside steps leading up to the main door and yelling into his phone the first night we were there. Had to jump over him going in and out of the flat. I considered taking a picture because it was....rather random and a bit funny... - Check-out process super easy - just leave keys in flat - no need to make another detour to Bayswater. THE NOT AS GOOD STUFF - As other reviewers have mentioned, you have to go to Bayswater first, which is about 20-45 minutes from the flat. It's not a huge deal (can just take the District line down to Earl's Court from Bayswater), but can potentially be inconvenient and stressful for people unfamiliar with London, and who are juggling luggage and transport options and such. You can have someone meet you on site, for an extra £18. It's also not clear that if you arrive after their office hours, you can just pick up the keys in a lockbox. This was a bit confusing on our end because we arrived on a Saturday and was told that their offices closed at 2pm, but the check-in time was from 2-7pm, so some clarification on the listing may assuage momentary panic. - My very British partner wants me to mention that there is no kettle, and we had to resort to the crude American method of microwaving water for tea. - There is not much in the way of soaps and shampoo. There was a nearly finished...