The apartment is new. It has all the amenities as listed. However, since our flight was a bit early, I asked for an early in around 1130am and was charged 15 pounds for it. We arrived 12nn and was greeted by a housekeeper still cleaning the unit. She wasn't informed that we are checking in early so we waited. Paid for 4 people since I'm traveling with my husband and 2 kids but toiletries were only for 1 person. Told Sarah about all these and she apologized thru email. Have not met her personally. Additional toiletries were given on the 3rd and last day of our stay. Daily cleaning is part of the charges but it only means picking up the trashes, other than that, don't expect for floor sweeping even the least, it won't happen. The place was noisy at night due to bars outside.