Communication with staff and the location of this place is excellent. The flat was very quiet while being very central to Covent Garden.
Unfortunately, there were a lot of issues with the flat. The hot water in the shower would not turn down and it took 2 days for maintenance to fix. Kitchen cutlery was filthy and looked like it hadn't been cleaned in years. The washing machine broke with our clothes inside and the door wouldn't open. There is no wifi (which we knew when booking), but mobile data is poor inside the building, so it made the stay less comfortable. We just felt it was one issue after another and would wait a day or two for maintenance to be "available".
The place has the potential to be great with just some little adjustments and attention to detail.