i have no complaints! communication was fast and easy with Judy and she was fine with me dropping my bag there before the check in time even tho I actually didn't need it in the end as I was rushing to an event nearby. ive been out all day everyday so this is a perfect place for that. there's plenty of towels and water provided + fridge if you want to put your own stuff in. the neighbourhood is safe and quiet with enough people still walking around which is what I personally like so it still feels safe and not like an isolated place. transport to the city centre is available too you just have to walk 6-15min to the stop or station depending on where you're headed. thank you for your hospitality and hope to see you if I make a trip to London in the future :)