The staff members were extremely kind, they went above and beyond. The gentleman that worked the front desk and the cleaning lady went out of their way to accommodate me. I was able to check in early which was amazing and the staff made sure my needs were met. As for the room, I loved it. A lot of hotels in the area don’t have ac but I am beyond happy this one did. It was reasonably priced, the room was spotless. I have no complaints. If I return to London this will be where I will go from now on! The wifi is a bit spotty but it’s free which is wonderful!