The place is beautiful and clean. Michael was not onsite personally, but his Dad was available (as well as his sister) and they both ended up offering us tremendous help in getting settled.
If you have small children or adults who are unsteady in their walking, beware of the steps from the loft to the main floor. They are quite steep. Hold on tight to the railing, and help little ones (or elders).
Getting a cab from Hangar Lane was quite difficult and the walk was also difficult as the locals seemed unclear about how to reach the address — and generally unfriendly. If you go via Hangar Lane Station, request explicit directions so you can make the walk simply, and without having to ask for help. We took a taxi service, but getting that service was quite difficult. We walked to quite a few venues before finding someone kind enough to listen to our request for help and actually make two calls for us. (My international calling privileges failed, which was a nightmare. Find out how to get calling privileges before you arrive — you can buy cards and minutes locally — so that you don’t have to deal with that very painful issue.)