Ali changed our original flat that we booked 2 days prior to our arrival to a different flat. He stated it was an error on Airbnb's behalf, and that the flat never should have been available for booking. I find this hard to believe. Once we arrived in London, we proceeded to his main office, where he runs a business using Airbnb, almost like his own hotel business. The main reason we use Airbnb is to stray away from the corporate chaos, and find a comfortable place to stay. This was not the case. Since Ali's company manages dozens of other Airbnb locations, it's hard for them to upkeep each flat. Upon arrival to the new flat they gave us, the air conditioning did not work. I contacted Ali 5 times before he answered, and when I notified him of the issue he stated "sorry this flat does not have air conditioning". The original flat we booked had air conditioning. My wife is 32 weeks pregnant and it is the middle of August. AIR CONDITIONING IS A MUST HAVE! Overall experience = 0 stars and a reimbursement request. Do not book any of Ali's listings, for you will highly regret it.