There is an agency looking after the property on behalf of the landlord, we had a bit of issue at check-in, and the agency was trying the best to help but we were told it's not possible to reach the landlord and they don't know who Nick was - that was frustrating. But I realised later that the landlord stills answers the emails, but the phone number belongs to the agency. Despite the miscommunication, it was a lovely place and my wedding guests enjoyed the stay. The landlord himself is very reasonable but it would be nice if landlord and agency are on the same page; eg. I told the landlord we will have 4 single persons staying therefore needing seperate duvet but when the agency checked me in, she complained that we didn't tell her this information before hand; or when the agency agreed to a late check out but the landlord was not aware of this so I had to ask again...