Francesco responded very fast to our emails and so detailed that we didn’t need to ask for further explanation. We met up with Antoaneta who was amazing! Gave us a tour of the home and explained every room and amenities of the place! Provided 2 keys to the place and offered her personal whatsup if we needed anything to call her direct! I thought that was special! Thank you Francesco and your team for providing us a great place to stay while in London!!