Gail and her husband, Steve, are just the nicest people. They went out of their way to help us feel comfortable and welcome, whether this meant providing a nice breakfast, offering tips on the best bus routes, or just chatting about our day. We ended up being late to arrive our first day and had no way to contact them, but Gail was super patient and kept in touch with her own updates to make sure we wouldn't be left stranded when we finally got in, which we really appreciated! She and Steve were also respectful of our privacy. They gave us ultimate freedom while also being available any time we wanted to say hi or ask questions. The room was beautiful, clean, and quite spacious. We loved having a private attic floor all to ourselves, including a nice bathroom. My husband particularly liked the windows looking up at the stars, and the beautiful flowers and vines on our private balcony were so nice to see in the mornings. My only caution is that the walk from the nearest tube station can seem a bit daunting at the end of a long day filled with site-seeing, and it takes at least a couple connections to get into the heart of London, but other than that, we really enjoyed our stay with Gail and her lovely family.