Jack was very responsive to questions in the lead up to the stay. The apartment itself was lovely, with a pretty garden and a very clean and well-decorated flat. Check-in and check-out was simple and efficient. The bathroom was good, with a great light-up mirror and good pressure from the shower. There is a nice park nearby with a cafe and plenty of space, along with some pubs and coffee shops. Jack was also very good to make sure the dedicated parking space was kept free.