All is acceptable including the smoke in trash bin by kitchen table and sofa in beginning half day.
The service was not. Let me try to be objective here.

I booked the place in beginning of August. Right away i started to talk about my early check in and late check out(it’s my lesson as my flights didn’t connect with accommodation very well) as I have a senior and a toddler to take care of. Despite 4-5 messages, staff of Sonder replied to check the availability. Then last min I’m informed not possible of the check in but the storage of luggages in blocks away can get 20% off. This is the beginning, as I realize they won’t nicely/possibly offer any late check out, I started to request a extended stay for 5 hours so my family can rest before late night flight, no one replied (my message was sent on Friday?), then on Monday when I followed up again with solutions:
1- stay 5 hrs longer and I’ll make full night payment
2-book me another space in same building and I can make full day payment
3-if no one replies still I will follow the house rule “any guest who stayed after 1pm will be charged for extra night”
Staff Anna replied “If you do not leave by your check out time and date, you will be escorted out and the appropriate fees will be implemented.”
I took this as a threat and I hope I have enough time to address complaint. Later I was told the property we stayed at is booked in early July (why not telling me in the beginning) plus another available room was booked out too.
Conclusions:
—-The property is listed on various platforms including booking.com and it includes dozens flats. The service team is set like one call center, any staff on duty jumps in to reply, however they don’t usually look above conversations as my concern was only on the senior/toddler while they took it as an issue of luggage (of course it’s a sales opportunity too). When no exclusive staff can be responsible on one property, there’s no way the biz owner can evaluate the staff’s service quality/mind. My messages was responded at delayed pace and by random staff.
—- I take Anna’s warning as an offensive threat. Curious what kind person she is and how possible a hospitality/service industry can fit her in.
Thanks God there’s regular hotel in the world and we received a standard qualified service after this.