Smooth check in process due to detailed instructions being provided by Herman on the location of the keys. Herman was quick to communicate on the app if I wanted to ask any questions. The flat was nice, definitely good value for money given that it is located a stones throw from Canary Wharf and from the city. Slight downside was the cleanliness - didnt feel certain that the bedding had been freshly laundered so might ask for assurances on this being done in the future