The property itself is lovely however we were let down by the management company in charge who did not have the property cleaned for our arrival. The beds were dirty, the bathroom was disgraceful with towels and rubbish on the floor. The kitchen was not clean and the house was freezing. When we called the host we got the management company who told us they would resolve asap. They told us the heating was in the cupboard under the stairs. This cupboard had a padlock on it.
We had two small children with us and as the check in time was 6pm we couldn’t wait around for cleaners or a resolution to the heating issue. Apparently they went at 9.30pm but by then we had found a hotel.
They were unresponsive in communication and we had to send photos to air bnb and it was air bnb who organised the refund because the management company didn’t seem to care about leaving us in the lurch in the evening with two small children.