Communication with Joan was excellent. Quick response. She even arranged a taxi pick up from the airport for us. Check-in was smooth and quick. Property as described. Location super, very close to the tube stop and lots of restaurants. Wifi fast and reliable. Shower water pressure strong. Bed and bedding very comfortable. Decor is old fashioned but very cozy. Lower ground apartment but was not too dark. Garden in the back a nice touch. Space ample for 4 people. All and all a great stay and very good value.