This was an absolute waste of an airbnb. Communication was awful the entire time. Stayo barely answers the phone. Didn’t send check in information until an hour before check in. Got to the apartment, walked inside and the apartment was not cleaned from the previous guest. Cant forget to mention, the room wreaked of cigarettes (while the airbnb was advertised as nonsmoking). I Reached out to stayo, after receiving the voicemail numerous times someone finally answered. I was given the run around for hours. They said that the cleaners didn’t come and they were having difficulties finding someone to clean the place. After two hours I finally booked a hotel. The last I heard at 7pm, they still didn’t have a cleaner. No one ever reached out to me to make amends. It’s as though they didn’t care at all. Reached out to airbnb to resolve the issue in hopes that ill be able to get a full refund. After travelling for 12 hours, it was surely a disappointment.