Location: in a nice, safe area with lots of amenities, nice bars and cafes around. A little bit of a walk to the nearest tube, so if your planned activities aren’t nearby do factor the journey time in. Quite quiet at night and we stayed warm in November! Also enjoyed the big TV.
Communication: fab! Michelle is friendly, helpful, responsive.
Accuracy: I feel listing the property as having one bed would help guests make a more informed decision. I had been clear ahead of the stay we would need use of the two beds listed, and ended up sleeping on top of the couch as the sofa bed was not usable. If that suits you, you’re probably fine!
Check-in: perfect, smooth.
Cleanliness: unfortunately the property was let down a little by the cleanliness of the lounge/sofa bed. Michelle did kindly arrange for the cleaner to revisit after the first night, which was appreciated - like I said, Michelle’s communication is spot on. Aside from a few other small suggestions I have given Michelle around attention to detail with cleaning, the property was generally cleaned to a good standard in the other rooms, including the bathroom, kitchen, and main bedroom.
Overall: on balance, the property is probably best suited / perfectly liveable for single guests or couples needing one bed only (I was staying with friend and we couldn’t share), and for those who either wish to spend time in Chelsea or who don’t mind Ubers / a little walk to the tube to reach other areas of London.
In summary, it was okay, but if the things mentioned above can be rectified, this will be a great little listing!