They were fantastic hosts all the way through! From a couple of days before we stayed over, they asked about our sleeping arrangements, time of check in and also gave us plenty of recommendations which I've never had an airbnb host do for us.
Obtaining the key was straight forward, lovely private courtyard which is merely a couple minutes walk to the train station, the local pubs and Greenwich centre.
The apartment was cosy and modern, also the welcoming bottle of prosecco, kind card, bread and cookies really shows how much the hosts actually care, which you don't come across often in airbnb.