Absolutely appauled by the check in service. Im a verified user on air bnb and took my passport id to check in with. I had my 12 yr old daugther with me (who doesnt hve photo i.d). The receptionist told me i could not check my daughter in without valid photo id and also stated that "she should be accompanied by her mother", it took eveything in my power to remain calm and controlled while dealing with this vile man. I explained she didnt have any photo id but i could mybe get a photo of her brith certificte emailed by her mother with verification that she approved o our dauther staying with me. She recieved no response to her email. We spent many hrs stressed that we wouldnt have a place to stay with my daughetr and would have to sleep in the car. The receptionist would not even allow my daughter to come to the room while i dropped off the bags so she had to stay in the reception area which turned out to be a completely sepearte building from which we were staying. None of this made me feel comfortble and have never experienced such a rediculous experience in my life. After checking my bags into the room and recieving the room key he made it very clear that there were cameras everywhere and if i tried sneaking my my dauhter into the room that they would know and remove us. My dughters mother emailed confirmtion of her approval of our stay at the hotel explaining that we didnt have photo id of our 12yr old daughetr. Once she confirmed that she sent the email i took my daughter back with me feeling confident of entry. We entered the property and stayed the night only to discover the next day that her email had filed to send. Proving that all the drama we experienced was totally pointless. I will never stay at a nox hotel again and will only ever talk negatively o this chain. Absolutely rediculus procedure or check which i never experience anywhere ealse and we have recently used a number of hotels via air bnb