Ksenia was very welcoming, Even at 6.00am in the morning. The apartment was clean and Ksenia had purchased small treats to make our stay enjoyable. She was in constant contact to make sure that everything was okay. The apartment was a good size for 4 (2 adults and 2 teenagers). Location was amazing with the Heathrow express almost right to the door. Local busses and underground a few steps away. Lovely restaurants and pubs likewise. Highly recommend. Thank you Ksenia