Robert is very personable and made the check-in process very easy. The Endell property is as nice as pictured, perhaps more so. It is quite spacious and was plenty of space for four adults and a seven year old. The kitchen is well set up and Robert left some basics in the fridge - a big help. Combination washer/dryer that we didn't fully master. The area is busy, but because the property is set back from the road behind a large gate, it feels very private. A great stay in London.