Susan was a very friendly host. The room was neat and clean and included a shower, which was convenient. However, some facilities gave us problems. The wifi went on and off and the toilet also had trouble flushing. It was easy to get to via public transit (two trains and a bus from Westminster), but finding the street was a little difficult. It was also an hour commute, but if you are flying in or out of Heathrow it's not very far. The neighborhood was quiet with a few places to pick up food. Overall, it was a very lovely stay.