We initially had a good experience, as we enjoyed the location and appearance of the flat. However, when the cheap plastic toilet seat broke from NORMAL use during the course our stay (which we promptly told the host about), we were sent a bill for £140 to replace it, an absolutely insane amount for something considered normal wear and tear. Also the bed is EXTREMELY uncomfortable, it’s loud, and the heater in the kitchen doesn’t work. First time I’ve ever had a bad experience with an AirBnb host.