Disappointed, too many things were not satisfying in our room (second floor), damaged shades, cold air coming in below the door (not to mention the cooking smell coming in at the same time). Our room was located in front of the kitchen so this can get easily get noisy. (when people are cooking or washing their dishes later in the evening - this is normal but good to remember).
We paid for 3 people but the third mattress is a folding one with spaces in between all 3 parts. The noise level from the street is really high. (I know this one is not easy to solved but important to be mentionned - not recommended if your a light sleeper)
We would have appreciate a direct communication via phone (especially when the lock is jammed and we're stuck outside). Good side is : good location, right in front of Euston station, fairly clean, neighborhood pretty safe, good wifi, many plugs