Susie was an absolute delight to liase with. She was really organised and able to give me a huge amount of information about my stay. She went out of her way to ensure I was accommodated at every level. My only regret was that I wasn't able to fulfil my stay there due to travel issues! However from speaking with susie over the weeks prior to my visit she is clearly a delight that can't do enough to help. I was overwhelmed by her kindness and understanding.