Unfortunately, we found this space to be unclean, and we ultimately ended up not staying in the space. There were ants in the shower, the faucet of the shower was broken and the tub wasn't draining properly. Makeup stains and hair were on the bed, pillows, and bath mat and overall it didn't seem to have had a deep clean in some time. Honestly, I found the place to be rather run down. To get into the apartment to initially check-in, we had to wait outside the entrance for a tenant to come out, which took some time and felt uncomfortable and awkward. Finding all of this after over fourteen hours of travel was disheartening and frustrating. I understand having a strict cancellation policy, but we felt our point of view (and photo documentation) to be more than valid for at least a partial refund, but that wasn't the case. We were told we would have to wait until the next day to get the space cleaned again, though we weren't provided any solution for that night other than to wait. When we initially called the host about the shower, he was responsive and nice to speak to, though as he was out of the country at the time, he suggested we go buy Draino to help with the shower. As jet-lagged foreigners, this wasn't something we wanted to figure out or deal with. We finally decided to move to another space to stay, despite the impact it would have on us financially. This trip was to enjoy and celebrate our wedding anniversary, and one that had been planned many months ago, and it was disappointing to begin our trip in this way.