Maureen was great with communication from the moment I booked. She made sure I had all the information I needed, and her husband was incredibly welcoming when I arrived. The flat was great and was just what my daughter and I needed for our girls' Christmas trip to London. Good location, excellent kitchen for cooking (all the utensils and everything you need to cook and clean up is there), the garden was beautiful, and we just felt very homey and cozy all week.