It was so difficult to get the keys. The phone number mentioned on the website was not reachable. We finally found someone, Charlie, never mentioned before. This man seems very upset and unwilling to meet us to give the keys. At the end, the keys were waiting for us in a safe box with a code not far away from the apartment but when we got home, we realized that these were not the good ones. Then we reached Charlie who came to help us. He was in a very bad mood and quite impolite. Unpleasant experience.