We loved our stay in this flat! Our flight got in early, but Nas, Ben's wife, was there to welcome us and go over where everything was located. The flat was immaculate and looked exactly like the pictures. There's a comprehensive house manual that you can leaf through if you have any questions about how anything works. It's ingenious to label the cupboards and drawers to let guests know exactly what's in them! It's very easy to find everything. The location is great--very easy to get anywhere in the city and we love being a short walk (by our standards) to Borough Market. We would most definitely stay here again.