Amanda was very welcoming and made every effort to ensure that my stay was a good one. She communicates very clearly and made sure I had instructions to reach the apartment even with a last-minute tube strike. The apartment was as I expected it, based on her extensive description, and perfect for my brief stay. The neighborhood is close enough to the action - I walked to Buckingham Palace with no trouble - but on a pretty quiet street for a relaxing retreat from city life. Would happily stay here again.