Our host was excellent with his email communications. The concierge was expecting us and check in was smooth and the concierge also provided a quick orientation of the apartment. The apartment came as no surprise as it was exactly as the photos depicted. It is very spacious (especially for London) and well furnished. The building occupants were extremely quiet and the location is fantastic. The proximity to Tower Hill tube station and Fenchurch St Station was brilliant. We did notice a little noise on Friday and Saturday night from the streets below, but it wasn't sufficient to detract from all the positives of this apartment. In any event the noise did not last long. All in all this was a great apartment to stay in and we would not hesitate to stay here again and would recommend to friends and family.