Telma was nice and helpful, she welcomed us at Liverpool street station with big hugs and a smile, holding two oyster cards. Our interaction was minimal because we left early and came in late. The room was lovely, bed was nice and big. In general it was quiet and we could sleep.
I didn't receive the key of the house neither the key of the room but it wasn't a problem because Telma or her daughter were home in the morning and evening.