First of all tell all the next guests, that this lady who rents the house, does not give any of the benefits that she puts in the description of the website,
Then tell them that they are very unkind and disrespectful.
I do not recommend this house in any case!
Everything is a lie and a fraud.
Then I tried to make a claim and the lady has said that I am disrespectful, when as I said before the house does not meet even a requirement of what it says in the description.
The worst experience I've had of that kind, in fact the first time I encounter something like that