Petra happened to be away during our visit and we unfortunately never had the chance to meet. Communication was still second to none however. Checking in and out was a breeze and she always got back to any messages promptly. I will go as far to say that Petra is the nicest host that we never met (if that makes sense). House location being near the tube was super handy. For the price I can't fault the property - very nice, warm place.