The check in was fantastic- we were greeted and given a tour and were insisted to call whenever there was an issue. The place was not exactly as pictured (likely a different flat in the same building), but still lovely and very clean. Our wifi didn’t end up working and it wasn’t fixed until the next day, which was unfortunate since we didn’t plan to use our cellular service. The location is not for someone who can’t tolerate noise, but it is extremely central where Covent Garden and all the good shopping of SoHo is a quick walk away. There were some small issues that felt too silly to call for, like missing shampoo and conditioner, but these can be overlooked by most. If you aren’t finicky and are mostly splurging for the location, then this would be a perfect choice. :)