Ben was wonderful and accommodating! I arrived in London and needed to book a place quickly for that evening; Ben made that completely possible. The apartment I was in was located on the 5th floor, and the private balcony in room 3 was well decorated and comfortable. I made a lot of use of the available wifi, and the bed was wonderful after the 8 hour flight from the US. I had forgotten an outlet adapter, and it was difficult to find one in stock in the stores nearby; I didn't make use of public transit, but found the area lovely to walk around the area for 45 minutes. I felt safe and secure in the apartment, and had nice interactions with others living in the block. Everything was in pristine condition inside the flat. I'd stay again!