Our unit in South Kensington was fantastic. Great location opposite Science and Natural History Museum, 100m from Hyde Park, and 5 minutes walk to Sth Ken village and tube. Apartment was spacious and airy - perfect for our family of four, with all that we needed. Francesco was delightful. He met us as arranged at 7am as we came off a 5am flight arrival with two young children; took immediate care of an issue with the unit (broken shelving) and arranged a second key for us without a hassle, delivering it within 24 hours. He corresponded with us during our stay and arranged to pick up a set of keys prior to departure. We had a great time in London - the flat was ideal and Francesco was excellent.