Although we never got the chance to meet Mike, he was easily reachable when we had a minor issue getting into the flat, and was flexible enough when arranging our check out. The flat itself was great, the 2 bedrooms were a good size for us (2 couples) but would do equally well for a family given the two bathrooms (1 main with bath + en-suite with shower cubicle). Great living room space, with an attached dining room looking out onto the bonus outside area.

It is in a fantastic location only about 5-10 minutes walk from a couple of tube stations, with loads of great restaurants in the immediate area. Had one of the best meals of my life at The Grove, only a couple of minutes walk away. The street itself was very quiet given its proximity to other densely populated area, so again, good for kids etc.

All in, would gladly stay again next time we are in London if it is available :)