We were a family with two small children and a baby, this flat allowed us to have room for the kids and us, and it was nice to stay in. Monica is a very attentive host, replies quickly, and tries to help in any way possible. There were a few issues with the wifi that was not working and the TV box that was missing. Monica booked a technician immediately to fix the wifi, and the TV box arrived in a week or so. Even though the maintenance guys were on vacation, she offered to bring external help to resolve issues with the dishwasher and bathroom vent. To show that problems can always occur during your holiday, but if you have a great host like Monica, they will feel like a minor hiccup that will not affect your stay. Aside from that, the location was great; We would definitely consider booking the apartment for a future stay in London. Thank you, Monica.