No complaints about the flat, my poor review is for the unfortunate lack of support and attitude from the host/management company. I noticed early in the stay that there was no toilet paper replacement…just the half used roll by toilet. I was in town for Wimbledon and gone 12 hours each day so didn’t have time to shop for “essentials”. After almost 24 hours of no response, I sent a heated message and finally got a response of that’s not her job and I could go buy it myself nearby . Never answered the “emergency phone” and refused to give me the management companies name/number. As a former multi-property Airbnb owner/host - this was 100% my job and I resolved any issues vs arguing and denying responsibility.