Jimmy's place was a bit of a disappointment to my boyfriend and I. This was our first trip to London and we were looking forward to staying in an Air Bnb to become more familiar with the area. Upon our first messages to Jimmy, my boyfriend and I were looking forward to this particular apartment because he seemed very friendly and outgoing - and the flat seemed clean and open. However, we were unaware until after booking that Jimmy would not be there at all. In fact, we were later informed that he doesn't even live in the country anymore. Regardless, we decided it was okay because his sister was going to be our host. To our disappointment, it was evident that Olivia wanted nothing to do with the Air Bnb guests. She was uninterested and barely spoke to us. Upon arrival, the first comment made to us was about the time we needed to leave almost five days later. She watched us carry 6 heavy bags up 3 flights of stairs without offering any help. We were not given any advice or friendly banter about the area that we were very unfamiliar with. To receive any advice we needed to approach her (in which we felt was very uncomfortable). She did not look at us directly unless we were entering the apartment. She would say 'hello' and continue on with her activities. She and her boyfriend gave us very short replies with any questions we had for them. We couldn't tell if they didn't like us or if they were just plain rude. They were quite snooty and seemed preoccupied. We cleaned up after ourselves and made sure all dishes were put away. We attempted to socialize with them - which ended up to be quite pointless. There was not a single reason for their unfriendliness. Additionally, we felt our towels were not clean because of their texture and scent. We noticed that they had the same towels sitting in their washer the entire time we stayed at the Air Bnb (5 days). The day before our departure, Olivia left without saying a single word and left us with her boyfriend. She did not explain her departure, and did not say goodbye or wish us a nice trip. Again, her boyfriend asked us when we planned on leaving and told us where we needed to put our keys. He did not say a kind word - or say goodbye to us either. In the morning, both of them were gone. We thought it was odd and quite rude that they could barely speak to us (as if we were a burden even though they rent out their apartment to strangers) and additionally refused to even give a simple 'goodbye' or 'enjoy your trip.' We would suggest that anyone who needs help navigating around London, is unfamiliar with the city, or expects a welcoming or friendly environment should look for other apartments to rent.