Billie (I corresponded mostly to Billie) is very responsive, helpful and will try to accommodate my requests. The apartment is a studio apartment with a small floor area and the bed is placed in the loft so might be inconvenient for older folks. However, the space is just nice for my friend and I. The location is fantastic, near to Notting hill gate station and with lots of amenities around. The street feels safe at night too. It is a good place to start your day to explore London. We have a good time here.