The host was promptly responding when we had questions. The place is very close to the DLR station. Despite the sweltering heat outside, the place was not too hot - the blinds help. I saw a review mentioning mold - but I did not see any. Overall it's a well functioning place to stay. It could be cosier but then considering London prices I did not expect this one to be a designer-decorated space. You don't necessarily want to pay for it.