Tom was in touch from the moment the booking was confirmed - I asked if we could check in early as we were going to a wedding and he was very happy to do this and turned up as soon as we got to the fact. he had left bread and milk and tea and coffee. Checking out was as good - he was happy for us to leave our bags as we spent the morning wandering around the east end which was a huge help. The area is great - very safe and the flat is surprisingly quiet as there's a lot going on! Loads of places to eat drink, people watch. Good shopping, also easy to get to galleries museums etc etc
Very comfortable beds and very good shower - plenty very hot water!
There's a washing machine but we didn't have to use it.