The apartment was booked for colleagues who were working in the area. Whilst the location was suitable for their work, they were very disappointed in the cleanliness.
They found hairs in the beds and towels and purchased their own clean sheets. The place was generally in a poor state of repair, stains on couch, shabby wall paper and curtains.
Unfortunately this wasn't communicated to me at the time so Moe had no chance to rectify their finding.