Upon arrival, had a hard time finding entrance.
Instructions were not clear. Address given did not gps us anywhere near front door. Postal code given was se1 4nh, should have been se1 4au.
Info given was apt # and complex which does not help someone from out of country.
Called to try and get better instruction and no answer. Attendant was not at desk to buzz us in when we finally found front door which added to frustration after a long day of travel.
Place wasn't clean (dusty, cob webs on walls, dead bugs about, etc)
Bathroom was gross, shelf dirty, shower head moldy.
No soap and very limited toilet paper was provided, no AC (which was disclosed), but there was no fan for cooling. Place gets quite warm in the summer. They did however deliver a fan when asked. There were broken/missing items as well.
Ad is for up to 4 guests, but only 2 towel sets left for us. They did drop off one more towel when asked.
No dish towels at all. No paper towels in kitchen.
The outside view pics represented in the ad are not from flat rented to us.
View we actually had was inferior (outside of neighboring building and small courtyard was our view (not what was pictured in ad).
Although the location was decent with pretty good proximity to some attractions and downtown, we were unfortunately disappointed with our stay. We have stayed at other flats in London through Airbnb in the past and had a much better experience with previous stays, so US travelers esspecially, be warned.
On a positive note, the owner and owner's assistant were pretty good with communication and did what they could, but we definitely wouldn't re rent this one again.