Good communication with the host. She answered quickly most times. It was a little difficult to find the right apartment, and the pick up-point for the key was too far away. It also seemed like we had to pay extra for almost everything we asked for - like to check in earlier, even if the cleaner was ready and the key was at the pick up-point. With that said; the house was big and beautiful and it was close to Tower Bridge, which was nice.