From meeting and greeting us to checkout, Tess was super friendly and helpful (even giving me a great tip re Uber from Heathrow, which was something I hadn't been able to find out online!). The apartment is even MORE beautiful when you're there ... A beautiful garden (and we saw foxes...magic!), heaps of space, a modern kitchen and a fabulous bathroom. Super clean, lots of space to hang clothes, fast internet and we just a perfect base for our London holiday. Tess made sure there were supplies for washing machine, dishwasher and even the coffee machine. We got to really love the area, too ... Very convenient to everything we wanted to see via the tube. Highly recommend. A delightful host and a very special place to stay. We all want to return! Thanks, Tess.