i am so dissatisfied and disgusted in the state of our hotel room. After being advertised much larger rooms and turning up to it barley fitting the 2 of us we were greeted by a horrible smell of dust and damp and the room was hot. We opened the window to obviously get the noise of the underground which cannot be helped however when closing the window and using the AC it just blew out dust and made both of us cough meaning we had to turn it off. We were Willing to try look past this and left to buy some air freshener and wipes as being pregnant and in the room i was itching and so was my partner but we were making the best of a bad situation. I then went to shower, turned it on and was sprayed by boiling hot water which come out of the pipes as-well as the shower head (sure this isn’t supposed to happen). At this point i just wanted to go to sleep. I pulled back the bed covers to find a red stain which i can only describe as looking like blood, removed that sheet to find the mattress had a yellow stain and a small black bug. I am appalled and feel so dusty and dirty. I have photos of everything as proof because honestly i don’t think it is safe, we have had to book a different hotel at 10pm because neither of us feel comfortable.
I did let staff know on the way out about state of the room and how we had no other choice but to go else where. Staff was friendly, helpful and i couldn’t fault him. He said he would raise this higher and see if he could get us a refund / money back however we then had to leave and heard nothing more. I have to say if this isn’t responded to or dealt with in a timely manner i will be posting the review and i will be attaching images to warn others of our stay.
Kind regards, Bailey & Mark Mcloughlin