we were very unhappy at the trouble this host caused us. she knew that we’re coming from philippines. from heathrow airport, we just dropped off our luggages at my friend’s house and my friend guided us on our way to her unit which we really found it hard find. in her posting your check in time says 1-3pm (which she changed to 1pm after this event) and we were there before 3pm. when no one answered the doorbell, we needed to buy a local sim so we can call her. when i called her, she was very angry when i was explaining how late we got out of the airport and she told us to wait for another 3.5 hours outside her unit which doesn’t feel safe at all. when we were ringing the door, there was actually guys fighting 30ft away from us. we tried to wait at the field a block away from her place but after an hour my husband doesn’t feel better and i informed her that. thus, we decided to go to another friend’s house who can accommodate us immediately.
on day 2, we agreed that we will check in between 1:30-2pm (she gave us an option from 12-2pm) because i told her that i have an appointment at my office in the morning and i cant give her the exact time because we’re still not familiar with the place. that 30 min is just a buffer in case we got lost again. 12:15pm we were already on the train and i received the message that she cancelled on us. imagine the trouble she caused us. she was very rude and was very inconsiderate knowing all the situations that i told you.
i need a refund on this. we were out looking for a place the whole day yesterday because she was very unkind and inconsiderate cancelling on us while we were on our way to her flat.