I’ll start with the positives: good value for the money, convenient location near train, and the apartment was clean.
Opportunities:
Check in was a bit more on the difficult side. Very tedious in my opinion. The instructions were clear but there isn’t great cell reception in the building and I think check in can be difficult having to click on multiple links for instructions and videos if a future guest does not have cell service.
In addition, I specifically stated in my first message when booking this Airbnb that we needed an early check in. If Gabriel couldn’t accommodate this, it would have been best to know in advance so we could make other arrangements.
We sat waiting at Gatwick since 7am waiting for him to respond to our messages. He followed up a couple times letting us know that he would message once the apartment was ready which he never provided an actual timeframe. He messaged right before check in time which check in for this place is at 4pm. This was a terrible experience for 2 very exhausted travelers.
However, Gabriel was quick to follow up on his requests to make sure we vacated the apartment promptly at 10am and followed all his house rules. He started messaging a day before to remind me stating that a late check out could cause me to incur additional charges.
Sorry, but wouldn’t stay here again.