First the good things about Flat 19: The location. Location is great-- just a 5 minute walk to the Notting Hill tube stop, 10 minute walk to Portobello Market, and a 5-10 minute walk to Kensington Gardens. Max and Billie's flat was central to a lot of good amenities (restaurants, stores, etc) tucked away in on a quiet street. Max/Billie and the team were also very responsive to our inquires and responded within a day. Now for the not so good: While the flat itself is central there were a bunch of small issues that added up making the flat not living up to what was listed. 1. The flat itself feels a bit tired and a bit off from the pictures that were listed. There was a hole in the bathroom door that was patched up with black masking tape. The shower hardly drained and if it did, it was VERY slow to do so; it also backed up so be prepared to stand in still water while you shower as it drains slow. It was in need of a good clearing. There was a tiny bit of black mold above the shower. The black out curtains couldn't be pulled up to let light in so we ended up removing them at times (via velcro how they were attached) or rolling them and holding them up in place with the cord where the old blinds were. 2. Amenities. There were a few items for us to use in the bathroom but they were mostly used up and seemed a bit old; would have preferred these were replaced/replenished before we checked in; at least we brought our own (but just in case we didn't). There was no cooking oil in the kitchen for us to cook with. There were no cleaning supplies either for us to tidy up a bit if we needed to. I had to go downstairs to one of the cabinets that weren't locked up to grab a roll of trash bags and a spray to wipe down the kitchen area. The fans provided to keep the flat cool were caked in dust and we ended up having to clear them ourselves. There is only ONE washer and dryer for the entire building. 3. Misc. The flat itself gets very warm and hot inside. Though, we were there during a small heat wave. The flat is up 5 flights of stairs at the top, so if you're not able-bodied or have trouble walking this could pose a problem (or if you have heavy luggage). On our third night there was a mouse that came up on the counter top waking us up in the middle of the night. It was crawling around in the the bottom cabinets. The keys could use some sort of marker indicating what key goes where as there were three; it would've made it easier getting in, especially to the flat when it gets hot up there and you're tired walking up 5...