Although we didn't get to meet Susanna, comunication was very good before and after booking and also during our stay.
The house was very clean and tidy including welcome chocolates on the pillows! There's a basket in the kitchen with maps and brochures of London.The place is all you need for a home away from home, with a bus station to Oxford street around the corner and tube less than 10 minutes away. (Recommend to do an Oyster Card)
Plenty of shops for buying groceries and quite a few pubs for a pint or two and some food.
If you have a problem with early sunrise light, bring eyeshades as we did, so you can sleep in.
The kitchen is fully equiped and the kids playroom is fantastic if you have children.
Overall - I would highly recommed Susanna's place to anyone who doesn't have to be smack in the center of town.