Gorgeous and spacious apartment, the most beautiful apartment we've ever stayed at. Amenities were perfect. Shower pressure was decent. Lovely stay overall.
But lift was spoilt and we had to carry three pieces of heavy luggage up to the third floor, with no one around to assist. Harry saw us and just left after telling us that the lift had been spoilt since the day before, without offering any help. We later found out from another staff that the lift had been spoilt for a few months! So much for honesty.
Before checking in, Danny gave us the wrong room number via chat, which caused us to try open the door of an apartment where someone else was living. We bumped into harry who then gave us the correct apartment number.
On our second last day, we received an SMS from Sonders telling us to clear our stuff even though we were only supposed to check out the next day. This caused us to panic a little because we thought Sonders had booked another person for the apartment, and we would have no place to stay that night. The issue was ultimately resolved , but I had to pay roaming charges for the SMS.