Overall we had an adventurous 5 days in London (July 13 - July 18). The pros of the apartment were its central location (too bad the Tottenham Court Road underground station is out of service but Oxford Circus station was convenient, a short 6 blocks away), convenient to shops, restaurants and the West End Theater district, it was quiet, clean and the kitchen (albeit small) had everything we needed to make a quick breakfast and since it is on the 4th floor, we were glad there was a small elevator. Since the weather was around 70 F, we did not need air conditioning (which the apartment does not have) and we were grateful we were not there when England had the heat wave two weeks prior. The apartment was quiet as it faced the back of the building but one has to be very careful in SOHO because if your apartment is facing the front end of a building, you could be up all night from the noise from the pubs (not the case with this Berwick St. apartment). The cons were that the apartment was tired (first impression walking in was not great; for the money they charged they could really update the worn older sofa, chair and beige carpeting and remove some of the clutter). Some money spent on updating this apartment could reap big rewards. We found it curious that no one else mentioned this in prior reviews. Also, the second bedroom with a pull out sofa was too uncomfortable and small to sleep a third person so our daughter slept on the couch which was not ideal. We got the key from someone in the building which was convenient and we never heard from Toby during our stay. We emailed him on the day before we left two times on what to do with the key and we never heard back so we left it in apartment. When we got home, we emailed him and he said he was traveling around Europe. We are not sure what we would have done had we encountered any problems during our stay! We would recommend staying here conditioned upon them updating the apartment as noted above. Cheers!