I called twice and sent three messages via air bnb and did not get a single response. When we arrived, check in took ages and then when we finally did check in, we had to go and get a new key because the one we were given didn’t work. When we actually got inside the box (very, very small room) the cupboards were covered in food and tea stains, there was washing up soap everywhere and the walls were filthy. We asked reception if we could change for a clean room at least and were told no. We wanted to book the pool but we’re told we should have messaged before as they were busy.. we did, 5 times in total try to get hold of them, and got no response! The cutlery and plates were also not cleaned properly and the size of the bathroom (shower, sink and toilet) was a joke! The building on a whole is good and the different facilities looked great. Good location.