This was a great stay! Marcel kept in contact to ensure check-in went smoothly, and went above and beyond to make sure that someone was available 24/7 in case issues arose. The room was exactly as advertised - the washing machine is also a dryer so that was super useful for English weather! I was sceptical of the geographical location, but it was completely fine - no concerns noted and the neighbours were nice too. The flat is on the bottom floor just inside the door so that made moving luggage in and out very easy. It is April in England and yet I did not need to turn the heater on at all as the room stays at a nice temperature.