The flat is about 35-40 mins from central London. We had a very disappointing stay. On the first night, a piece of wood from the kitchen fell and injured my mother. It took the Lavanda team 4 days to send someone to get it fixed. We asked for toiletries, such hand soap and toilet paper, that were supposed to be provided but never received it (despite asking for it multiple times). There was no hot water in the property for 3 out of the 4 days of our stay. When we reported it to the Lavanda team numerous times, but they kept saying that the issue had been resolved, even though it was not. Overall, the flat is properly managed by a management company, it is surface level nice with many issues.
Additionally, there is no elevator in the building, and the flat is on the second floor. If you have large suitcases and elderly people, I definitely do not recommend staying here.