The place was clean, and the location was very good. However, picking up the key was a nightmare. We arrived after midnight, and we had to pay an Uber to go pick up the key about 20 minutes away from the apartment. That was over 15 pounds. We called the host several times before arriving, and still, two hours before our arrival, we were not sure where to pick up the key, or the code to pick it up. We spent tons of money on phone calls, nobody seemed to be able to give us a concrete, clear answer regarding the key. Horrible. I still do not understand why they do not have a key lock box!