I stayed with my family and we loved the experience. Roger is very kind and helpful and provided everything we needed sometimes exceeding our expectations. The rooms are very confortable and clean, so is the bathroom and kitchen, the breakfast ihcluded croassaints and fruits. The location is very close to Surbiton train station by bus from where you can catch a fast no stop train or semi-fast service to Waterloo within 15 min. Outstanding check in and communication . In summary a very good quality service for a more than fair price.