May is very sweet and made every effort to make our stay enjoyable! The location cannot be beat- only a 5 minute walk to Victoria station, we were able to catch subway trains to anywhere in London quickly and easily and also the Gatwick Express to Gatwick Airport there. We had taken the Eurostar to London and Victoria was just 4 stops from King’s Cross/St Pancras so getting there was easy! Walked to Buckingham, Westminster, Parliament easily. Sainbury’s grocery store was right around the corner, a 2 min walk. May let us store some things in her fridge and we had no trouble with anyone else touching them. Neighborhood felt quite safe. Beds clean and comfortable. Was able to do a load of laundry, both washer and dryer, for a charge. (A good sized load! ) Breakfast is basic self serve- cereal, toast, fruit, Nespresso machine- basically what we’d eat at home on a workday morning. Shower was awesome. The private 3rd floor with ensuite bathroom and locked door is a nice compromise between renting a bedroom in someone’s home and renting a private place all to yourself. The happy sounds of May’s son playing can be heard when you walk in but not so much from 3rd floor. The 3rd floor is quiet. There usually is someone in the kitchen, either May or a friend so if you don’t like to interact with people or If you are looking for luxury accommodations book a hotel. If you want a basic, clean, friendly place to stay in a great location, stay here!