Robert is responsive, flat is well located but overall conditions are mediocre as there were quite a number of small issues with the apartment being a bit old. Whilst issues are fixed fairly quickly - note Robert is not the landlord and so there is a secondary line of communication for most questions that we had. Tables were a bit wobbly. Had no problems with heating and hot water during my week of stay. Freshly pressed bedsheets are a huge plus. Sofa bed is for one.