Ruths place was great in every way except that I was unable to find the key box on my arrival and therefore had to find alternative accommodation. It was partly my fault as I hadn't read the instructions properly as to where the key box was hidden. However I was shocked that Ruth was uncontactable at 8.30pm at night when she knew that I was arriving in by plane from France and she had agreed that it was fine that I would be arriving a little later than the the cut off time of 8pm.I felt that this was unacceptable and not a way to treat guests who have booked at your place.