We had a great time here! The apartment is exactly like the pictures show, lovely place. The check in process was super easy, had no problems at all. Serge's team were very helpful if we had any inquiries, they replied fairly fast. The apartment is on the 4th floor, at the very end with no one passing by all the time, and has a great view. At the time we visited London, it was incredibly hot and we thought we were going to melt away, especially during night, but we even found a fan in the apartment! That was a very pleasant surprise while dealing with the heat. We only had one "problem", we felt like the kitchen could need more cleaning, we had to clean everything according to our liking before we wanted to use it. But that could be a small glitch from his team, and it didn't put a damper on our stay. Overall we are very pleased, and we would definitely visit again!