Its a company or something like that, so we didn't meet Ali in person and I cant judge him as a guest. Our internet communication though was great, he replied in minutes. The house is in a very good and quite neighborhood, next to hyde park and near underground and bus stations. The only problem was the water pressure all the days we were there. In addition we have been given only one pair of keys and we didnt allow to use the lockbox and we had only one towel per person ,one body towel and thats it. The appartment was very clean and tidy.