Luigia was great about communication, and although my only interaction was meeting her upon arrival, she was super friendly and welcoming. Staying there was fine - it wasn't quite as stylish as expected, but it had all the amenities you could want, especially for the bargain rate. In any event, my only sadness was that there wasn't a lock on my bedroom door, and as there was another person (whom I never met) staying in the other bedroom, this could have been a concern but turned out fine in practice.