Sam is very welcoming, showed me how to run everything in the boat, and was available to text / call when I needed further explanations. If you stay in Ladbroke Grove, she lives right around the corner so is available to assist. It was very sweet of her to provide eggs, bread, and milk for a nice breakfast. The one thing to note about this rental is that it's a little difficult to shower and bathe. It takes about 15-20 minutes to fill the bath and another 15-20 to empty it. If you try to shower, you can't stand up straight (I'm 5'2" and had issues). We also had some issues with the power / battery (don't let it go out, or else you don't get water!) Other than that, it was a lovely stay, so romantic and very cozy with a warm wood fire.