Susie was very sweet. She was very welcoming to us and worked with our check in schedule which was a blessing and a relief. The apartment is very comfortable. My family are tv people and ended up spending most nights on the sofas which were also very comfortable. The location is great with easy accessibility for Uber cars. There is no lift however the apartment is only one floor up so that wasn't a bother. We will definitely be booking with Susie again.