What can I say? The pictures look great, but the place is not. It's tiny, unsafe, loud, and most of the appliances are broken in some way. Creative photography indeed.
But, at least the host ignored us. Occasional responses from "Jules's Support Team" do not count as responsiveness from the host, especially when no issues are resolved.
If you want a tiny, cramped house in a marginal, noisy neighborhood, with used drug syringes and drug packages, along with lots of general refuse, a prisoner's ID card and a stolen credit card on the property, this is the place for you.
The host's "support team" notified us AFTER check-in that the washing machine was broken and they assured us it would be fixed that day. I followed up each day and was lied to and then ignored. Four days later a technician came and did not fix it, and no further attempts to fix the issue were made. The clothes from the prior renters were still stuck in the washing machine. I wonder if they want their clothes back?
The dishwasher was broken, no dish pods or laundry detergent was supplied, the sink disposal was broken, most of the windows won't open and are covered in a poorly applied unsightly reflective film, and the downstairs "bedrooms" are misrepresented in the pictures. There is one bedroom, one converted room, and one hallway with bunkbeds and no door to separate it from the stairs/noise.
The only downstairs ventilation is via roof vents that let in dust and tons of noise and the downstairs is still hot. The downstairs is accessed by a tiny steep staircase that is unsuitable for children.
I reported issues with the TV operation (incorrect instructions) and the Wifi (inoperable) and was told I needed "to follow the previously sent detailed instructions". Which are incorrect. As other reviewers noted, the "host" basically ignores your complaints or says they're your fault. Don't come here expecting to use the Wifi, it won't work.
The pictures show the outside of the property in a pretty, park-like setting with low bushes. The bushes are all overgrown and block the windows, but they do provide a nice place for drug addicts and criminals to sleep under the only windows upstairs that we could get to open. To our horror we found the syringes and prisoner's ID card outside the windows after a few days of leaving them open for air. The host totally ignored this information, I assume that is acceptable to him and his family. I repeat, used drug syringes and other paraphernalia, along with a prisoner's ID card and a stolen credit card were on the property when we checked in.
The pictures of the downstairs show nice frosted glass doors on the closets and cabinets, but these have been replaced with raw plywood doors that do not slide properly, making the closets difficult to use.
The parking described is a joke. No one will park there. But there was trash and broken glass on the front porch that we had to clean up to make it safe for our children.
The area on the side of the house where the trash bins go is overgrown with bamboo and was stacked with bags of old garbage and broken appliances and building materials. The trash bin was unusable and overflowing with trash.
There is a police station nearby and emergency vehicles go by almost constantly day and night with sirens blaring.
I can only agree with some of the other negative reviews that I saw when I went back to look at the listing again before posting my review. This place is misrepresented and flawed, and you will be ignored if you report any issues.
I waited three days after our check-out to be fair and give the host time to respond, but again, I was ignored, so I am posting this full review. I'm quite sure "Jules" will reply with "I'm so sorry you had problems, everyone else loves the place", but that's not good enough. We complained via the AirBnB app every day and zero issues were resolved. And I was accused of losing the second set of keys, but it was never supplied in the first place.
I've stayed in plenty of other rental properties with good hosts, and any issues are replied to and resolved in person, not by a generic "support team". This is unacceptable when you are already committed to renting a house in another country.
We left this house after our time in London feeling frustrated, ignored, lied to, and generally unsafe. Not what I'm looking for in a vacation with my family. Don't stay here, you will be disappointed and frustrated.