Ozana's place is an old-school AriBnB place. She clearly lives here, which is totally fine, just a heads up. There seems to be a lot of "professional" or dedicated Air BnB's out there right now, and this is not that. What this means in practice is both that the pillows and bedding are the ones that she uses, but also, more positively, her personal touches are all over the house. Personally, I'm looking for separate bedding from what someone lives with every day.
The house is cozy and conveniently located just about a 10 minute walk from the train line that will take you right down to Waterloo station. She kindly left a bottle of sparkling wine in the fridge as well as teas (they are all caffeine free, as far as we could tell), instant coffee, boxed milk, lots of basics for cooking (a variety of oils, seasonings and sauces). The house would be great for a couple with small children.
We ran into issues because I reserved the house for my husband and I, our two adult children, and our 14 year old. The house is NOT equipped for comfort for 5 adults sized people. The second (non-master) bedroom, which is listed as good for sleeping two adults, has a queen or full sized mattress on top of a smaller futon couch, which has been laid flat. This means that the edges of the mattress are completely unsupported since they hang off the side of the futon couch that is under them. The couch which she lists as a 4th bed for sleeping on is just a regular couch, not a sleeper couch, and it doesn't allow for a person who is 6 feet tall to stretch out. There were just 5 pillows in total for the house, and, as I mentioned, the ones in the main bedroom are her regular pillows, and the pillow in the children's room (a loft single bed), was completely flat. When I communicated with Ozana about the problem with the beds and the pillows, she told me she assumed that my children who were staying there were small since I had mentioned we would be staying with our family. She also said there were multiple other pillows, but those are throw pillows, which no one I have discussed this with would consider additional pillows. When I pointed out that the reservation was for 4 adults and a 14 year old, she changed her story and insisted that there was plenty of room for folks to sleep in. She was defensive to speak with. The one time we tried to speak on the phone, she told me that I clearly had unreasonable American expectations for space, at which point, it was clear to me that she had some prejudices that she was operating out of. We have traveled extensively using AirBnB and HomeAway for over a decade with our family, and usually work to only rent spaces with many reviews. We arranged the housing for this trip last minute, and decided to take a chance on a place with only 5 reviews. This was clearly the wrong choice for our family.
That being said, check in was easy, although I've never had a place where the check in was after 6pm, and the space would be a fine for a couple or a young family.