Everything about Bertie's place was fantastic. First, it's quite spacious by London standards. The neighborhood is cute, safe, and nice and quiet at night. The short walk to Piccadilly or Victoria/overground stations made our journeys throughout London very convenient. The front room was cozy with great light and it was great to just sit in there with music playing. The tempur-pedic bed was amazing and we both slept great the whole week.
Also, there was a crazy pipe burst in the neighborhood just north of Bertie's place. The repair work to that left many areas without water and they checked in with us to see if we were affected and to offer any assistance until it was fixed. Thankfully our water service was never interrupted, but that sort of care is really above and beyond.
Wouldn't hesitate to stay here again the next time we're in London.