Sorry Hugh but I have to be honest about what happened to us.
We booked to stay at Hugh's flat for 8 nights. The first day, 2 hours before check-in, we received a message from Hugh stating that he had double booked us, and that the flat would not be available for our planned booking. However, in the message Hugh also stated that there is another flat available in the same building that we could use. He sent a couple of pictures and we responded 15 minutes later by asking for a picture of the bathroom before accepting. We went to the flat, exhausted after traveling, with our heavy luggages and waited outside for 1 hour hoping that we would receive a response. Unfortunately, despite calling twice and sending multiple messages, we did not receive a response until 8 hours later (around 9pm) from Hugh. As a result, we had to check-in to another hotel for that night...
The next day, we arrived to the flat at around noon, as we had gotten permission to check-in early from Hugh. When arriving, the room that was supposed to be ours was occupied by another traveler. Luckily, a lady cleaning the flats was there when we arrived and we could borrow her phone to talk to Hugh directly. He explained that he had accidentally double/triple booked and he suggested to cancel our booking... We said that we are screwed from this situation and that we will not be able to find a hotel/airbnb for 7 nights in time since it is summer season in London. However, there was an unoccupied room that no one had checked into yet, so we suggested to stay there (which turned out to be the flat that we were supposed to stay in) which he after some hesitation allowed. After a few hours, we received a message from Hugh that stated that he had been looking on the wrong dates and that this was the flat we were supposed to stay in, however, we still stayed there with the high stress in our minds that someone in the next upcoming days would be trying to check-in to our flat... Also, we asked for a refund of the first night and we received such.
Now a little bit about the actual flat:
The room was not super-clean, with some weird marks on the blanket/towels and there were some weird holes in the door, resulting in that people outside could hear us and we could hear people from outside of our flat. Also, the insulation is rather poor in the building. Other than that, it is a decent place for the money.