The sheets were stained, the wall paint was cracked, the TV in the room turned on by itself in the middle of the night and woke us up, the walls are pretty thin (we could hear our neighbors), one of the lights in the room was out of order, the water temperature was either too hot or too cold in the shower, and to top everything off, we found a puddle of water right in front of our door in the morning. We know London is an expensive city but we expected a higher value for money out of this hotel.