This is a great flat in a great location just a few moments walk to shopping and the tube. Anna was extremely responsive and even locking myself out didn't derail my day by more than the time it took to send a message. Granted, it is a very cosy 3 bed, so with 3 kids and 2 adults we were pretty snugly tucked in. That said, we had everything we needed and it worked perfectly for our stay. Appreciate the coffee too!