Once we overcame the problem of the number for the key box everything was as we would have expected - clean, comfortable, tidy and well decorated. We were totally independent which suited us fine. I think visitors without the knowledge of London which we had would appreciate a few brochures being available - Thanos told us by e-mail where we could find good local stores, coffee houses, etc, but a London street map would have been good and perhaps some brochures on London attractions. A ready supply of light bulbs would be welcome - 3 spares weren't enough. The second shower is tiny, so no 6fters!