The apartment location is close to Earls Court underground and Hyde park. That was great. However, the host was reluctantly responsive to fix the WiFi, clogged bathroom sink and provision of enough pillow cases. I had to escalate to air bnb. Ultimately I never received the pillow cases. I had to place towels on top of the pillows- even though I messaged and stopped by their offices. I was told cases had been ordered. Not sure why the staff couldn’t got to a nearby store and put just purchase at that point. Towels and bed sheets had stains on them. I didn’t even bother mentioning since basic things like WiFi and pillow cases were a priority. On the plus side, there was ample storage for clothes, the kitchen was nice and the front desk porters were very nice.