Anne made the process so easy! She left a key with her kind neighbor, and we were able to get in with no problem. Anne was in frequent contact via email before my family's reservation and so we had a very detailed list of instructions ahead of time. I booked the flat on behalf of my cousin and my brother, who said the apartment was very comfortable. They enjoyed being so close to the Triangle, had easy access to central London, and found the experience to be very positive. Thanks so much, Anne! I would highly recommend booking with her.