We were greeted by a very nice young lady. Our room had everything we need and it was just as described. The bed was comfortable and the shower had good water pressure. The location is walking distance from the tube and it has a bus stop right in front of the main entrance. It is also very quiet and not many tourists around, which it was a plus for us. We had a very nice stay and will definitely consider it again if we ever come back to London ❤️🇬🇧