Upon arrival, quickly noticed brow stains on the walls and curtains. There was dust and cobwebs everywhere. The bed frame was sunken and broken — one of the 4 legs didn’t even touch the floor. The night stand was missing it’s drawer and was just straight up broken. The shower had been leaking and soaked through the bath mat and spilled out onto the bathroom floor creating a musty smell. The oven had not been cleaned and was caked in grease and filled with crumbs. I immediately notified the host and it took longer than an hour to respond — so I left. Airbnb and the host decided I was only entitled to a 50% refund.
This isn’t even an actual host, it’s a corporate entity that owns multiple properties, “Staykeepers Homes” — only ever talked to a nameless customer care team.
Horrible experience.