Absolutely horrible, would not recommend!! This location is managed by ‘TravelNest’, a third party from the person who owns the flat.
I saw this place that fits 4 people and booked it for one night. I didn’t add the details of everyone in the party as I thought it was unnecessary and info that was not needed.
I got a message from Travel Nest eith contact details for the person who actually manages the flat. I have emailed and texted, a month in advance, trying to ask for parking info. Got no reply!!
On the day of check in, I was outside on the street with my 3 other friends and called her to say we are outside. She said ‘we??’ She thought it was just one person and had only made one bed ready, one of the single beds. She had us wait outside for 30 min while she made the other beds, and once we were inside she demanded £45 out of us. She said price is different for 1 or 4 people. Said it was £15 extra per person so the 3 others had to pay. We thought this was absolutely ridiculous as the place is advertised as being fit for 4 people. She tried to argue that it was ‘up to 4 people’, battling semantics. Didn’t even let us sit down, had us crowded in a small corridor.
We then went of the Airbnb listing, and attempted to make a booking, just to show her. Whether you put 1 or 4 people in your stay, the price didn’t change!! She tried to say the cleaning wasn't included in that, when it clearly was. She just argued with us for so long about this matter, could not see our point of view. I even asked, why did she not reply to email or texts sent earlier as this could have been resolved already, and she just ignored me and didn’t respond to that. We said she needs to take it up with whoever manages the airbnb listing as its not our fault.
She the kicked us out. She had absolutely no remorse for making us homeless for the night. She transferred me the money for the booking and kicked us out. Very unprofessional.