The location of the flat is great…very convenient to the Underground and bus stops, as well as few nice places to grab a bite to eat.
The flat itself looks great on the surface. It’s a few of the details that are lacking. Immediately upon walking in, we noticed an opened bag of Lindor truffles on the floor of the entryway, as well as a large marble slab just standing up on its side. The bedside tables in one of the bedrooms are missing drawer fronts. The towels are all very scratchy.
The real problem here was the concierge desk. At first we thought, great….security! But this turned into a real nightmare. We were traveling with our three small children. My husband and I were going out for the evening and my parents (who live in London) came to take our kids out to eat. The concierge desk person told us we could leave our flat keys with the desk and leave my parents’ names with them and they could grab the keys. When we were leaving for our night out, they refused to take my parents’ names and just said they could use my name and collect the keys. However, when my parents returned with my children, they were refused the keys when they gave my name because they didn’t have ID with my name, and were told they wouldn’t be allowed to go up to the flat with my three tired children until a lawyer arrived saying that they could. Meanwhile, the concierge desk had my phone number the entire time and never once attempted to call me to ask my permission to give my parents the keys. All of this was done by the same person. It was as if this man had never spoken to us, or had amnesia. Eventually after some argument with my father, they gave him the flat keys and my parents were able to go to the flat and put my tired children to bed.
Nevertheless, I would not stay here again simply because of our experience with the concierge desk.