Booked twice for two-week, ie. nearly a month.
A roommate, who lived on a lower deck, had a terrible cold and asked to close the window, I wanted to open it a bit to let some fresh air in, as closing the window will circulate his virus and make all other roommates get cold and sick. Then I asked the staff to come but he just did nothing. Then that guy closed the window again and said some foul language and kicked the deck (I lived on the upper deck).
On the next day, the duty manager, called Pepe, just cancelled my second booking. I asked for a reason, then he replied that I am not an easy-going guy and just want to kick me out quickly, even I reasoned that I did nothing wrong that night.
Having a row with him, then he even called to the police to come - such a terrible and unreasonable staff I have ever seen.
His colleague did nothing for solving disputes between roommates and he cunningly claimed that I did something wrong and then failed to address my concerns (that he cancelled my second booking with reasonable evidence) and called the law enforcement authority to try to oust a guest... that is totally unacceptable and unreasonble.
Further, the staff, among the so-called manager Pepe, opened the music loud during day time, to a extent that it is just like a disco rather than a background music in a hostel.
Lastly, the staff simply occupied most of the time and most of the space of the kitchen as well as sitting area, making guests not easy to cook, even a simple meal.
And there is simply NO Shampoo, even it states it has in airbnb.
All in all, I will never book such a horrible place again.