I have to be fair. Customer satisfaction happens when expected quality meets reality. And I had high expectations because I love London.
The apartment is well situated. You are 10 minutes away from Tower Bridge and there are good restaurants, pubs and bars very close to the flat.
The communication with Alex was really good and the check in was easy.
The kitchen has everything you need if you want to cook and you've got plenty of towels, toilet paper an soap.
The apartment was very clean BUT
Too loud inside and outside and by loud I mean really loud that we could barely sleep. The apartment was very clean but in a bad shape. As owner you cannot take responsibility for noisy environments (even though I think you should tell people about it) but you can for sure take responsibility for the apartment poor conditions. Old, windows do not close, mould on the walls, wet windows...