Worst experience ever in an Airbnb. First of all the host Maureen never showed in 4 days. At the check-in she left the keys hidden in the street and we go in the house by ourself, which should be ok unless there was the barometer and we didn’t know how to use it, as well the oven and the boiler for hot water. This one furthermore was switch off and for one day we didn’t have hot water. Another bad situation (and very dangerous!) was that the curtain of one of the bedrooms fell on my sister’s head while she was closing the window. This happened because it was just sticks on the wall. In EVERY of these situations Maureen never came to help us, she only communicated by telephone so the curtain stayed broken for three days because she didn’t come and she didn’t send us someone to fix it. In the end, for the delivery of the keys we had to see the cleaner at twelve to give them to her, so till the end I’ve never seen in person my host. The cleaner showed up at ten (Maureen told her to come at that time and told me another time), she was very upset because we were hanging around and we came back at 11am, so she was waiting for us for one hour but it was not our fault if we arrived at that time since the agreements were different.
After all I can say this is the worst experience ever in an Airbnb, and I stayed in a lot of them.