Where my husband and I did end up sleeping the one night we booked with Billie and Max was a different apartment than this one. We were told that this apartment would be ready at check-in time but we were greeted by an unclean room with used sheets and possibly used towels. This was very unfortunate, and out of all of the Airbnb’s I have stayed at, this was the first time that’s happened to me. Luckily, I was able to get in touch with the assistant and she told me that they had another available room one story higher in the building, thank goodness. That room was clean and suited our needs for the night. We received a small refund and apologies from Billie. I’m sure they would make sure that never happens again since they have a great reputation. We did enjoy the location of the building near Kensington Gardens and the easy access of the cell phone app keys.