We were left utterly disappointed and abandoned after our host completely ignored all our messages and phone calls. We turned up to the property and couldn’t get in as there were no check in details available. When we still hadn’t heard anything (and received absolutely NO help from Airbnb) by 10pm we had to book alternative accommodation. I felt we had been scammed as when we finally heard from the host (gone midnight) she addressed me by the wrong name. This experience ruined our short break and we had to use most of our spending money on a separate hotel! I wouldn’t recommend this host to anyone as she is very unreliable! Airbnb themselves were absolutely no help. They did not acknowledge my messages and pleas of help. We were let down and stranded with no where to go and they ignored us! I will not be using Airbnb again!!