I booked the flat with Jaz for 2 of my guests visiting London. The communication was really good and here is what my guests have to say:
"Jaz was super sweet and and supportive when we got stuck in a slow and delaying bus-train weekend replacement service. She sent us a wifi-hotspot login for the road that they offer gratis with the flat. At the apartment her partner Dominic welcomed us and showed us around the apartment that included a fridge stocked with breakfast goodies."