The flat is great and huge, it has a lot of differed drawers, shelfs and other compartments for your stuff, it features pretty much everything you might desire: big fridge, shower, stove, plates, ladle, cutlery, variety of knives, glasses, kettle, huge working place, intercom, comfy large bed, vacuum cleaner, huge wardrobe, huge trash bin, oven, microwave, tv, etc.
Chapter's team was very kind-hearted and responsive. They are great hosts, who are always ready to help. They will notify you of the packages being delivered and other important information.
Important to note, it's a premium student accomodation, so adjust your expectations based on that. There are benefits like increased safety with the reception and restricted access through various gates and doors that are only opened by member's card across the facility, and disbenefits like complications with bringing other people to the facility.
Another important thing is laundry, which is located in the opposite building of the same facility and costs extra 3-4£ per one 30-40 minutes wash.
The location is absolutely magnificent, the accomodation is located pretty much in the very center of London, and at the price around 1300£ per month, it's a gem. You are close (15-20 minutes away by foot) to pretty much all of the most popular landmarks like Tower bridge, Westminster palace, St. Paul's cathedral, the Globe, the London eye and many more things. Variety of shops are also nearby (about 5-10 minutes by foot) - Tesco, Saintsbury, Co-op, MS foods and etc. The neighborhood is also calm and clean.
However, the noice levels are quite high as the railway is located quite close to the building and when trains pass by noice reaches 70-80 decibel, with an open window. Furthermore, there is little privacy when the window curtains are open as the main working desk and kitchen are almost fully visible from the opposite building located 15-20 meters right across the flat, where you will be staying. With the weather at 15-20 degrees celsius it quickly becomes hot and stuffy in the accomodation as there is only one window that can be opened. I imagine it would get even more hot and stuffy in the apartment above 20 degrees celsius on the street. Though, note that I like cold weather, like when it's 14-16 degrees celsius in the room, and like fresh air. Through my experience of living with others, I understood that others might feel completely otherwise and comfortable in the conditions like I described in that room.
Overall, I recommend this flat, as it's a great value for the money despite some drawbacks that truly speaking are negligeble for the price of 1300£ per month.