Luciana and the team were extremely helpful with eveyrthing we needed. We missed a flight and they were more than willing to help make it possible for us to stay an extra night.
They were quick to respond to every question we had. I was traveling with my mom and the apartment was perfect for our needs, with a bedroom a comfortable sofa-bed in the living room. The only thing to note, is that the bath tub is a little challenging to get in and out of and demands some kind of agility or extra long legs ;)