My husband and I passed through London for a couple of nights and had the pleasure of staying at Billie and Max’s. The space was small and quaint, had all the necessary items to make for a comfortable stay. We had some issues getting into the apartment unit due to my phone not connecting with smart lock; however the hosts were great at communicating with us immediately and walking us through alternative entry instructions. There were stairs to enter depending what floor you stay on. The unit was clean, great location, Minutes from Kensington gardens, lots of shops and restaurants and the underground. We hope to Return to London and would definitely stay with Billie and Max again! Thank you!