This is a bit of a long review because whilst the place is fantastic, there were a few issues.
First, the good...
- Fantastic location right near Chinatown and in the heart Soho.
- Beautiful apartment with modern USB wall outlets and plenty of them around the apartment.
- Everything you need in the kitchen, bathrooms, and laundry areas.
- Apartment exactly as shown in the photos.
- Great communication.
The bad..
- Elevator wasn't working so we had to carry the luggage up.
- Half way through our trip it rained and water was coming through the light fixtures. Urban Chic asked us to move to another apartment in a different building near Oxford Street.
- After moving it was apparent that the new building wasn't as costly as the initial one so i requested a partial refund which was agreed. It would have been nice if this was offered.
- Whilst in the "new" apartment I came home to find water leaking through the ceiling. Incredible bad luck. We moved to a lower floor.
Throughout the stay the communication was great and there is a dedicated phone line call in case of issues. The apartment really is in an incredible location but it is extremely noisy. If you are a light sleeper then you'll need something like Bose Sleep pods to drown out the noise.
I would stay here again if I could be assured that the issues with the ceilings are 100% addressed.