I really loved this place! I came to London as a study abroad student from the United States and it was not an easy task to find a place to stay. However, Emma was really helpful and made everything so much easier for me. I needed a printer to work and she provided me one. She's also very easy to reach over the phone. I do not recall having to wait for her to answer my texts nor my calls. She was always present when I needed her attention. I never felt bothered at all, the same way I never felt like I was bothering her, she kept it truly professional. The location is ideal, the bus stop is literally in front of the unit, the train at a walking distance. If I wake up early in the morning, I usually get some coffee at starbucks, cafe zizou or many other coffee shops at less 5 min walk from the unit. The place is not too big but it is ideal for 2 people at most. The kitchen has everything you need to cook. I really liked the fact that Twickenham is a very safe neighborhood. By far the best landlady, I have ever had. I'd love to come back, if I get another opportunity.