Hi ,
i had a very bad experience staying at Daniel and Olivias apartment.
I booked to stay in this apartment from August 16 to 24.
However I told them I would be leaving on the 23rd due to a change in my plans
The room was fine but I have never slept in such an uncomfortable bed. I found the bed completely unsuitable for a good nights sleep. It is a sofa bed and I have slept many times in sofabeds. The mattress on this bed was very thin and I could feel the metal frame of the bed , beneath the mattress , against my body and it was impossible to get a good nights sleep.
I am an easy going person and I generally dont complain . For the next few days I just prayed that I would get a better nights sleep than before. To be honest, I just felt that I would have to put up with the situation . However after 4 nights of very bad sleep I realised I would have to find somewhere else to stay.
So on Monday August 20 I told Daniel and Olivia that I would be leaving that day.
I described the situation about the bed. They appeared very surprised and said they never had complaints about the bed before. They also said that they had slept in the bed before and found it comfortable. That is probably true but that was in the past . That is historical.Possibly the previous guest had done some damage to the bed. I asked for a refund for the remaining 3 nights and they said they would give me one. Olivia also said that she would not be changing the bed just because I had a complaint. We both then contacted airbnb help desk. Airbnb said that I should have contacted them or the host within 24 hours of checking in . I didnt complain because I kept praying that each night might be better. Because of this airbnb said that any refund would be depending on the host. Daniel then changed his mind about giving me a refund despite a representative from the airbnb help desk asking him for a partial refund.
I am very disappointed that Daniel refused my request for a refund after earlier saying that he would give me one. I expected him to show some goodwill in the matter
regards
John