While Carola's place is sparkling clean, she is very bubbly and gracious as a person, I had to cancel the booking and find a new place because the room window/door had a defect (cold breeze came onto the room to the point the curtain floundered from the inside of the room) It was super cold, and Carola found this normal! When I asked for almost a full refund, she was annoyed pointing out the amount requested was big (75% of the full amount, given I stayed 3 hours in her house) and nobody complained about so far.