This is probably a 4-4.5 star property except for how Fiona dealt with an issue. Seems the electric bill wasn't paid (neighbors had power). When we raised the issue, Fiona was responsive, but it took several hours. We had to cancel plans and deal with the service providers.
Fiona offered to refund one night, but once we checked out she became non-responsive.
Too many other options in the same neighborhood.