To enjoy time in the city you need to feel, secure, safe and welcome, and in all these our stay with Caroline exceeded our expectations. Her attention to detail was piquant and personal, with an oyster card, parking tokens, refreshments, soft and comfortable furnishings, glorious garden area, and excellent security. She was attentive & welcoming, but not overbearing. Chatty, charming, witty and interesting, and without obligation, took time to show us some local eateries and timetables and maps of the city. After a peaceful comatose sleep we were ready to face the rest of our day. Fabulous.