We rented the apartment in Vauxhall for which Ana is the manager from May 28 to June7, 2018. We are grandparents who took our 18-year-old granddaughter to London as her high school graduation present. The best thing about the apartment is the excellent location for visiting London. Within a half hour walk, you can be at The Eye, or the Houses of Parliament. There is a Victoria Line Underground stop within ten minutes, along with a bus stop for many bus lines at the same location, and a Northern Line stop within 15 minutes. While the apartment is described as “modern,” that is only true for the redone kitchen and 2 bathrooms. The rest of the apartment is ordinary with overstuffed couches in the living room and plain black wooden table and chairs in the dining area. There is a good coffee table and TV, although the indoor antenna picks up only a limited number of channels. There is virtually no wall decoration except for one small, commercial photographic wall picture in each room. The most prominent feature on the wall are the black marks from the backs of the dining room chairs in the dining area. The beds are comfortable, although the comforters were too heavy for the relatively warm weather. We ended up removing the comforter and using the sheet-like comforter cover as our cover. While the kitchen and baths had been redone recently, they were poorly outfitted. The kitchen has a washer/dryer (read the instructions carefully because its operation is tricky) and a dishwasher as well as a toaster and microwave. It also has the basic dishes and flatware and poor-quality pots and pans. However, it is not suitable for much cooking. Salt, pepper and sugar were provided, though, remarkably, no salt shaker. We were told that the shaker was not missing, but not provided. There is a drying rack in each of the bathrooms from which to hang things. The bath mats in both bathrooms were filthy. We had to wash them before we would use them. There are no shelves in the master bathroom except for a narrow space at the back of the sink and no toilet paper holder or any hooks to hang anything in either bathroom. While a hair dryer was furnished, there are no electrical outlets in the bathrooms and no mirrors anywhere else in the apartment. As to services, there is a very weak WIFI signal which was constantly disconnecting. Ana, the manager, lives in the building. For our arrival, she said she would be there, and, in addition, would send instructions for entering a day or so before our arrival. In the event, we never received the instructions (she said she sent them that morning, unfortunately after we left our previous location.) On arrival, there were no instructions and we had to search her out, ringing her doorbell for several minutes before she came out to let us in. Just after we arrived, there was a huge thunder and...