Our stay was amazing! Pick up of the keys was easy enough, and Olivia had clear instructions of who to contact to arrange pick up time. Walk to the underground is a little farther then I thought but still easy to get to and really wasn't an issue. Its a lovely location and was perfect for our group of for a few nights. Drew, the second contact was a gem and found our lost passport and was very willing to meet us again to retrieve it. Very very responsive and attentive !