This was a lovely place right on Hammersmith High Street. 5 minute walk to tube, with a bundle of cafes, restaurants and pubs near. Flexible check in and check out times, and very communicative which was reassuring. There was no extra toilet roll but I’ll give him the benefit of the doubt on that one because everything else was great! A little over-priced (with added costs) but good customer service certainly made up for it.