This is a spacious and conveniently located flat that is spoiled by a lack of good housekeeping and thoughtfulness for the paying guest. Upon arrival we found a very dirty flat. Thick layers of dust that were visible on the top of the headboard, all the skirting boards, the tiles around the washbasin pedestal, the top of the bathroom light, the recesses on the door panel mouldings and the floors around the walls. The bathroom floor was dirty, particularly around the lavatory and running along the walls. The wall tiles had unsightly marks on them. The internal doors were dirty and had stains running down them. The interior of the microwave was spattered with dried food. There were the remains of food behind the microwave and the toaster. The glass tumblers had clearly been used for fresh orange juice. The cutlery drawer tray was full of crumbs. The bathroom light switch pull cord was grimy and snapped and frayed. All the floors were dirty and left debris on our socks. We vacuumed and mopped the floors and wiped the skirting boards. We washed the stains off most of the internal doors around the handles and cleaned the doorknobs. We cleaned the inside of the microwave and the kitchen counter tops. We washed the dirty plates and all the glasses and mugs. It took at least 15 minutes to clean the bars on the bathroom radiator front and back before we could put our towels on it. It was especially thick with dust. We washed out the cutlery drawer tray and all the cutlery. When we put the mugs back in the cupboard there was a grating noise that came from a build up of dirt on the shelves so we left the mugs the right way up. We dusted the hanging rail in the wardrobe before we hung up our clothes. The television was not connected to an output so we couldn’t use it. Two spotlights were not working in the bathroom. We had to wipe down all the dining chairs before sitting on them. The underside of the glass dining table was dirty and the silver pedestal base was thick with dust so we wiped it down. The toothbrush holder in the bathroom was extremely dirty so we tried to wash it but gave up. A brown liquid was running from the toilet brush holder that to our relief proved to be rust so we put it in a polythene bag in the sink cupboard and washed the bathroom floor but the rust stains remain on the grouting. It took an hour and a half at least to clean the flat upon arrival. There is insufficient equipment in the kitchen for self catering accommodation. Overall a lack of thoughtful touches and an unloved flat. One shouldn’t find a clean tea towel in a kitchen drawer sitting on top of a screwdriver and someone else’s makeup bag in a second kitchen drawer. There was a mass of cables in the third drawer and just general mess. No shelf in the bathroom to place toiletries. You have to balance things on the small basin or on the edge of the bath. No chest of drawers in the bedroom, so we stacked our tops and sweaters on the ironing board. We were not happy to find a dirty mop head and bucket left inside the wardrobe. They could have been stored under the kitchen sink. We left the keys on the table and closed the front door as instructed. We received messages from housekeeping and the host on our journey home that entry could not be gained. We explained the door was not dead locked as we no longer had the keys and were told another key would be tried, which we assumed worked. It reflected what overall seemed to be a poor level of professionalism. Could be a lovely flat if attention to detail and cleaning were to be improved.