If this review was entirely about communication, Mo and his team would get 5 stars. They were quick to reply, respectful and eager to accommodate. They even shifted us to a different flat nearby when we discovered we wouldn’t arrive in time for check in!
The issues we found were entirely with the property itself. The flat is on the top floor of a shared living house.
Firstly, the door handle to the flat's front door isn't properly installed so it fell out of the door completely upon being pulled.
The toilet leaks.
The 'kitchen' has no sockets, so we boiled the kettle in the other corner of the room.
It's unclear if the kitchen and bathroom taps are running from the same pipe, so we didn't feel comfortable drinking from the tap.
All of the wall decorations, cushions and bedding has either been taken down or swapped out so that the flat looked nothing like the images on AirBnB.
The black-out blinds were either stuck to the window or tucked in so that they fell upon opening the window.
The shower switched between hellish heat and hyperthermia arctic cold on a whim.
One towel between the two of us all weekend.
No bin to be found in the whole flat.
Sadly, not what I was expecting after paying nearly £200 (plus £100 deposit) for 2 nights, and such brilliant communication and accommodation on their part.