Michael's place looks exactly as shown in pictures. Flat is close to the bus (around the corner) but the train is about a 12 minute walk. Flat is about hour from LHR airport via train. Washer machine was great and drying rack is provided. The bed is very firm but bedding is personal preference. Water temperature was not a problem. Noise was not a problem
Unfortunately we did have a bedbug issues after our first night (sadly this can happen anywhere) and had to relocate to another one his of his flats. The move was convenient although we had to wait about 4 hours for the new flat to be cleaned. Also on the first night we could hear someone attempting to enter into our flat while we were sleeping.
Drainage issues were evident in 2nd flats' shower and the tv didnt work initially. Maintenance came and attempted to fix the issues. The tv was fixed however drain issues was not rectified 100%. Michael responded in a fairly timely manner, apologetic and accommodating throughout the entire ordeal. We were compensated for our troubles.