I only met Rob and not Alex, but Rob was great! He met us at the train station and walked us to the apartment building.
The apartment itself was super nice and clean. I must say the bed is also very comfortable!
There were lots of small touches that made us feel very welcome here. We enjoyed this apartment a great deal. We worried that we were a bit too far from London (since this was our first trip here), but I've found out that you're basically only 20 minutes away from anywhere in London, really. This apartment is nice and quiet at night, even with the nightlife just two blocks away on the weekends.
I'm American and you know we love our A/C but I can see why the Brits don't really need it here. If you're worried about air conditioning, it cools off enough at night and their windows are large and wide so you honestly don't need it.
If we took another trip to London, we'd gladly stay here again.