Response time was excellent! Location was great as well! Our disappointment sprang from the fact that the flat was definitely in need of updating. We were expecting it to look like it did in the pictures as bright and cheery but all the sofas and seating had dreary slipcovers on it, the carpet had holes going up the stairs and was way too worn. The washing machine we were counting on had a terrible smell; so bad that we had to go out and buy our own detergent as the packets provided did not do the trick. The dryer was the same machine as the washer but did not dry our clothes. I did not mind using the rack provided, but just felt it should have been mentioned in the listing. The corners of the bathroom and the radiators were in need of a clean as well. We gave this flat 4 stars as the location and response was a 5, but the condition of the flat and utilities was a 3.