Hue was extremely responsive and helpful. He accommodated a special request to let us drop off our luggage before the apartment had been cleaned, which was really kind. The apartment has everything that you want for a convenient stay (although if you are American, like me, you will need converters.) The apartment is in a very convenient location, in terms of public transportation options and restaurants. Amazing to be so staying so close to the Magna Carta (and be reminded what it is!) at the British library. Some superlative Indian food nearby!