Disappointed. The pics look good and the location is ok, but in reality its not great. After a long journey we wanted comfort but the place was bare and cold, plus the entrance at the front was dirty and very steep.
I requested a cot for our baby and he asked me to 'go halfers with another future tenant 30 pounds each' which I thought was strange.. I mean do I keep half of it or am I buying things for your property for your customers?
Travel cots are 27 pounds at Argos so we got one ourselves, and hey, we got to keep it.
The place had no hand soap, no kitchen towels, the kettle was old and full of limescale (we had to buy one to use), the bath towels had some stains and there was fake tan on the walls.
The pics make it look good but theres a lot of touches that have been botched or done on the cheap. Painted over damp walls, cheap thin curtains, wires not concealed properly etc. My Dad leaned on a wall and he got wet from damp and had white paint on his shirt which was all peeling off, not ideal.
There was wet cloths under the sink which were likely used for the toilet.. the mop bucket had water in it and the hoover was left out in the front bedroom.
The kitchen was missing pans and utensils etc. Very basic and very bare overall. Also on check out we were told two different times, 1100 and 1200. We went by a manual sent to us which stated 12 and at 11 we had the cleaner outside ushering us out. With a baby and 3 people this is just not good.
The street is a main road to a 24h A&E hospital, we counted 4 loud ambulances scream past on the first night so moved the baby to the back room. The tubes are 15 minute walk, although it is very close to the Olympia overground station, which might be handy if coming from Gatwick, and a 20 min walk to Earls Court which has a direct tube to Heathrow. Tubes aren't that close really.
Positives are the heating works well and the showers are warm, although the central shower did leak from above the shower head.
If the price was in line with other property's of this standard in the area that would be fine but paying a premium for a non premium property left a sour taste.