Before arrival I had a question about time of arrival but got no response. On the day of arrival Chris called to explain that the bathroom drain was blocked, and I could not get in the apartment. He said the problem would be solved, so we put our luggage in the apartment and went away again, only to be called later that the problem could not be solved. At that time it was difficult to find an alternative. Chris told us we could stay and the first night would be free. Airbnb service did not help in finding an alternative as well, so we decided to sleep in the apartment and not use the bathroom. The next day Chris was able to solve the problem at the end of the day. The next day I was called by airbnb that because I stayed I would get a 30% reduction, but no refund of first night. Chris now told me that he would not give a full refund for the 1st night because I stayed, so don't trust Chris.
Chris asks to not tell that you are renting through airbnb of you run into someone.