Karen communicated in a prompt, helpful, friendly way through the entire booking process and while we were staying at her house. She came out to meet us when we couldn't find the house number, welcomed us with great friendliness and tea, and gave us a beautiful and comfortable home base from which to do work in local archives. The location is enormously convenient to The National Archives, shopping, public transportation, and the magnificent Kew Gardens. Recommended highly in every way!