Lucie's room is super clean as mentioned in many other reviews, and the bed as well as the room is comfortable and spacious. I ran into some unexpected travel delay that kept me from arriving until late in the evening (originally planned for 9:30PM) but Lucie was the greatest, very understanding and communicative during this travel mishap! Since everything was freezing due to the Beast from the East, I appreciated her telling me about how to best make sure I got a full hot shower and not have the hot water running out, it was a lifesaver. Super painless and smooth experience - despite my travel hijinks, as I said - would definitely recommend.