Arrived and there was someone in the room we booked, rang a mobile that was on your website (now I know it was the director of this property).
We were then sent to another room, with no apology offered. We could not get in to this room as there was no key, then we were sent to another room which was much too small for two people.
At this stage we informed him we did not wish to stage and we wanted our money refunded, he hung up the phone.
We had travelled 5 hours to attend a funeral and we were sent from room to room, dragging our luggage up and down stairs and without even so much as an apology from the director.
The worst part of this whole experience is after a few days I called the director to ask when we were getting our refund. He proceeded to tell me to "fuck off" and call me "a stupid bitch". I was utterly stunned and disgusted by this. I honestly can not believe this person is renting our rooms and in particular to females. People need to now what sort of man this is.