We didn't have the chance to meet Nina and James as they were away but they left everything ready for us. We checked in really late at night and Still it was no problem for them. The room had everything that you need, the whole apartment is amazing. Everything is as shown in the pictures, no lies about the swimming pool or the gym we were able to use it with no issues. Highly recommended. We used the bus to move around and reach the main touristic places. Next time we go to London we'll repeat without any doubt