Gabriele was fantastic at keeping in contact with me, I was able to find the flat very quickly which was great because I'm not very familiar with London and the instructions for getting into the flat were very clear. He also gave me advice on where to park my car. When we arrived, the heating was on, the flat was very clean and very comfortable - just what we needed after a long drive from Edinburgh. It felt very cosy and welcoming. There was a really well equipped kitchen with plenty of tea and coffee. I wanted to be close to the Albert Hall, and for that reason, the flat was prefect.