We arrived early in the day to drop off our luggage before heading into London. Alex had everything ready to go and was quite helpful in assisting us in getting around. A flat in a large Victorian home with tall ceilings and big rooms really makes the place seem large and inviting. New appliances and bathroom really made the stay seem upmarket and elite. The bedroom was quite comfortable and clean. Alex was extremely friendly and helpful. The location was perfect and easy to get into London while staying outside the crazy busy metropolis. Great access to train and tube lines into London and Heathrow. I would definitely stay here again and probably will.