Our stay in London was good. The host’s Shard Villa was clean, spacious, and modern. We loved the minimal decorations and appreciated the host’s communication about questions we had during the stay.
I think host is new to Airbnb so there were a few issues we encountered before and during our stay. We were unaware of the security deposit, which was not displayed on the listing and host contacted us outside Airbnb to deposit the money, however since we were unaware we contacted Airbnb (which was hell since they did not provide a solution right away.) Airbnb was very difficult to reach and follow up with our issue. Thankfully we resolved it and host was very welcoming regardless of that issue.
Some cons :
there was no manual guide with clear instructions or details on how to work the washer/dryer, stove/oven, water heater, etc.
Key and lock was a struggle and complicated. Took a few minutes before you can actually enter the house.
No hair dryer or iron/ironing board
Need to turn off water heater to cool the house down. No fans provided.
No mirrors except 1 in the bathroom (2nd floor)
Overall, it was a good experience but some of these things can be added and easily improved to
make the guests feel comfortable.