At the time of our stay in London, there was a heatwave, the highest temperatures London has ever experienced. This had been forecasted in advance, the whole city was paralyzed, it was +40 after all. I had contacted the host in advance asking to buy a fan, mentioning that I am pregnant and we are having a toddler, so we would have real trouble if it is hot. I did not ask for anything extraordinary like installing an AC, just a cheap fan for at least some relief. He said we could buy it when in London, he would compensate us 20 pounds. Needless to say, when we came to London in the middle of the heatwave, it was not possible to buy any fan. We took 2 hours by taxi from shop to shop in search of it in vain. It was 35 degrees at home, we were dying. While the whole country had been preparing for the heatwave, Tom did nothing to make our stay comfortable (oh, he brought a dehydrator which was as helpful as a toaster would have been).
As we had to have windows open to survive, it was extremely noisy outside and we could not sleep at all. The sound isolation is basically very bad in the house too, we could hear every step of those who lived upstairs.
And the stinginess of the host is to feel all through the stay: we were staying for 6 days and there was 1 20 ml shampoo and 1 20 ml hair conditioner provided for this long for 3 people (toiletries included on the listing), no garbage bags, 3 dishwasher tablets (with a total of 10 plates in cupboards), no extra sheets, three sets of tiny towels only for three people, etc. The place did not have a cutting board or anti-slippery shower carpet (and the shower was very slippery) - all the small details which are so easy to buy, and you do not feel like searching for during your vacation.
I understand it is not a private home but some sort of company taking care of the listing, but still, it could be better organized. It is not the cheapest listing and the company could take care of these really cheap but essential things. Even when requested, we did not get any (like extra towels or a fan), so the communication did not work either.