Me and my husband only meet Paul once! But we were always on the go so any questions or concerns we had we messaged him and he was always quick in reply!!! The place was marvelous! We did feel at home very much! And his housekeeper Tatiayna was super sweet & prepping us breakfast one morning. Really enjoyed it and would love to rent again when wr are back! The only downfall is that the floors are a little creaky, we had to tiptoe a few times to not disturb others by...and one night someone was walking in heels/boots?? Above us for a few minutes while we were laying in bed already but other than that we enjoyed it and would recommend!!!