We only stayed for few hours but Ruby made sure that everything was perfect.She has pasion in hospitality and willing to go extra mile to help you.The room was spacious for one person.But she was kind enough to let us in and provided us with the extra mattress and blanket.Also, she is extremely kind to send us to the station in the wee hours to ensure that we did not miss the eurostar train.For all those things she made it easy to us,i am forever grateful.Will stay there again,definately.