I stayed here for one night on a work trip. Didn't get in til the wee small hours, and was off first thing in the morning, so I don't have that much to say about it. But for the record: It's not the Ritz, but it's clean and pretty cheap (for central London) and the location's great, so I have no complaints at all. Communication with Numan was easy and quick, and check-in was a breeze.