Frank welcomed me very warmly, he is a very nice person. He also has a wonderful house. Sorry to leave a negative airbnb review for the first time, but maybe this review will make Frank take his guests' complaints seriously (especially during the freezing winter months). It can be very pleasant to stay at home in hot weather, but guests have the right to know about possible problems in cold weather. There is a serious heating problem in the house. During my 4-day trip to London, I had serious problems with the heater in the room breaking down and my vacation was ruined. I could not reach Frank during the night, and when I reached him hours later, he did not take my complaint seriously. The radiator heaters in the rooms are not working. Electric heaters are extremely poor quality and bad. The kitchen and bathroom are extremely cold and there is no heater. Especially the fact that the bathroom is so cold reduces the comfort unbelievably.