Tried to remove one day from my booking but was ignored for 2 weeks until i sent another message to confirm which was met with a decline as it is against their policy.
When told that they hadn’t read the request for 2 weeks they replied saying they have no availability for the dates i was trying to book even though i already own the reservation and just wanted to remove 1 day,
It was acknowledged by the owner the request was made the same day as the booking but proceeded to lie and say that i made the request on the date i messaged them to check.
Was only resolved after i called AirBnb to contact the company for a refund for a day as when bnbs give a 48 hour cancellation policy and lie through their teeth, it is theft. But when the company replied to allow us to change the dates it was a ‘rare circumstance’ that they were allowing us to change
Only good part of the fiasco was having to wait outside of the house discussing with the owner the amount of bags I’m bringing and how big they are for 30 minutes while stood outside waiting for the cleaners to open the door.
Would not recommend just for the plain hassle we had to go through