Joseph was a great host because he answered all my questions quickly and accurately, both before and during out stay. When we arrived, he couldn't be there so his friend Perry was there to greet us. I loved that we had flexible check-in and check-out times. The apartment was clean and comfortable, and the perfect size for the 3 of us. It was so convenient to be near the overground and the underground. I am so glad we booked this place for our vacation in London. The only drawback was that the neighborhood was quite urban, so some nights it was a little noisy.