Katya and her colleague Mario are super helpful, we are especially thankful when they heard our safety concern on the bath tub, Mario immediately brought an anti-slip bathing mat for our usage. They would also check if everything is ok mid-way through our stay, and are also very responsive whenever we have enquiries or questions.
The apartment is exactly what you can see in the photos. The location is very convenient, with a tube station and supermarket within 5 and 10 mins walking distance.
One thing to note is that the apartment located on the first floor (or ground floor), the good thing is you don't have to go up and down the stairs, but curtains of the master bedroom need to be down all the time and we can feel people moving upstairs but overall feeling safe and comfy.