Serena made me feel very welcome. The first night I was having electronic issues and she came over as soon as she could and helped me out. She's good at giving you your space and privacy too. But she's also willing to make conversation. She was very busy and wasn't home much during my stay, so you basically get the flat to yourself. The location is nice. It's about a 30 min. walk down to the Houses of Parliament, Big Ben, and the London Eye. As well as literally being right next to a tube stop. Perfect for those with heavy luggage, like myself. Again, I enjoyed my stay here and Serena is a great host :)