Starts from positives.
It’s a small flat as advertised; but, in a superb prime location. The flat is modern, clean and surprisingly bright through the ceiling windows above. The separate laundry area is clean and functional.
However, I have to point out big problems and I’m trying my best to be constructive for the owner to improve their service.
- There’s no basic instructions whatsoever such as the wifi-code, how to operate radiator, cooker, towel rails, rabbis collection rules, etc. Then, the customer service is almost non-existent. Apart from WIFI code and rubbish collection (which they answered straight away; but, I still had to ask them as they were not provided), the owner seems to have no idea where things are located, how the switches work for the appliance, etc.
- The heating may be appropriate if you keep it switched on for 24 hrs. It was very cold for first 24hrs and I had to cling on the radiateur without being able to do much work on the desk (which is a little away from the heat). You ought to have had a radiator switched ON before new client’s check-in.
- The owner had no idea how towel rail and the cooker hob works. I had to spend enormous amount of time explaining the situation, taking photographs, asking for somebody to come to help me. Finally, the towel rail issue was sorted; but, the cooker hob issue remained unsolved without achieving anything. As a result, I wasn’t able to cook properly throughout my stay.
- The owner kept saying that he/she was ready to help and promised to send somebody. No one came. Throughout 8 night stay, it was an uphill struggle, wasting time to address my issues both to the owner and airbnb to no avail.
I had never had any issues like this before with any of airbnb properties. In principle, I don’t write negative reviews. However, I feel that I have to write my honest (and , I have to say, bad) experience so that the owner will do his/her best to improve his/her accommodation in the future for the sake of the clients’ comfort.