The apartment is the proper size for our family of 5 people, and the location is conveniently near three grocery stores, an outdoor market, and the Tube Station: Angel.
However, the experience with our host, Sara Pavan, was poor.
This culminated in a very poor and unprofessional to suspicious host experience with an unusual clothes washer/drier unit, its breakdown, and a no basis claim of $230 against our deposit (which is in AirBNB resolution center).

Sara only met us at the train station to deliver the apartment keys. There were no written instructions in the apartment on how to operate the appliances, where to deposit the trash, no resupplying of toilet paper (during our nine day stay). There were no written information on nearby stores, recommendations, activities/facilities (like the community center activities), etc.

Specifically, this unique washer unit cannot be opened after a cycle is complete until 2-3 minutes have passed. If it is opened directly after a cycle is complete, the plastic door handle/latch are fragile and can break when pulled on, causing the door to remain locked.
These issues were known by:
1. Sara, the rental manager, who has had this same issue on the same washer/dryer unit in her other apartments;
2. The engineer/repairman who came to service the washer;
3. In the general reviews of this washer. Multiple reviews specifically mentioned problems with unlocking the door.
4. In the repair forums specific to this washer/dryer unit with ten plus instances of forums with this specific issue. In fact, there are several Youtube videos specifically on how to open this unit's door with a wire after it has failed to unlock.

Despite this known and unique issue with this washer, Sara did not provide verbal or written instructions on its unique use. At the train station, prior to us entering the apartment (or us seeing or using the washer), she only asked us "do you need any further instructions?" Without knowing the unique concern with this unit and its operation, it was impossible for us to specifically ask for additional instructions prior to entering the apartment.

Additionally, the cost of the repair ($230) is excessive and the basis for the charge has not been provided. The repair bill was suspicious in that it provided no detail or basis and only included the comment that "damage has been caused by tenants attempting to open door whilst it's locked". This was suspicous in both the lack of detail and in why the repairman is providing an opinion on who is responsible.

Overall, our recommendation is to be very careful and cautious when renting from this host in the future.

And, bring your own toilet paper...