Well designed flat, great location, uncomfortable AirBnB experience.
We booked this flat one day before arriving and we were happy we could be accommodated on such short notice. However, when we arrived the flat had not yet been cleaned. The bed was unmade and dirty dishes were in the sink. Days old garbage, dry used towels on the bathroom floor and dry sinks made it clear that the previous guests had vacated the flat days before, yet the flat was left uncleaned. The hosting company apologized and arranged for cleaners, who arrived 2 hours into our rental. The cleaners did a great job, but we had to wait an additional 2 hours following the 2 hour cleaning job for clean linens to arrive. Prior to the cleaners arrival, the hosting company asked us to check for clean linens. We alerted them that there was none and they assured us the cleaners would bring some, yet the cleaners had to wait 4 hours after their arrival for their boss to show up with fresh sheets and towels for us. In total, it took 6 hours into our rental to have a clean flat with clean linens.
A couple days later, there was no water in the flat. Again, we called the hosting company and waited for over an hour while they tried contacting the flat owner. The water returned before we heard back from the hosting company or the owner. A week later, during our 9 day stay, the hosting company reached out in the afternoon to alert us that they received an email from the building management stating the water would be off all day to address a flood in the building. We’d been home all day and there was no water outage. I replied stating the same and asked could the message have been from the previous week when the water was in fact off. They replied that the email notification had just come in.
Combined with the fact that we slept on the couch each night, (broken slats under the bed and an extremely worn mattress); the neighbor above can be heard walking around every morning and afternoon (the heavy pounding of his/her feet will wake you from the deepest sleep); and the water that we did have was often cold (best to shower early in the day before the hot water runs out) - our stay was unpleasant to say the least. On the bright side, the hosting company and cleaners were very apologetic; and as we were leaving, the cleaners were already on site ready to prepare for the next guests.