Our stay was tainted by the fact that my wife and daughters returned to the apartment to find the front door open and four men in the apartment. It turned out that the agents, Be London, had let the men in to upgrade the internet connection (which is badly needed). We had no communication from Be London that this was to occur. My wife and daughter felt unsafe for the rest of the trip. When we called Be London to ask for an explanation, instead of a real apology we were told we were being unreasonable as maintenance needs to be undertaken “all the time”. We were also told there had been a mistake and the workmen were there a week earlier than Be London thought they were going to be - in other words Be London let them in because they had made a mistake and it was more convenient for them to allow our privacy to be invaded. A Be London representative did not stay to supervise the workmen, even though we had computers and iPads in plain view and also had our cash and passports in the apartment. To compound the situation, Wimbledon was on in London so we couldn’t find any alternative accomodation so we had to stay for another week, constantly worried that strangers would be let into the apartment by the letting agent.
On another disappointing note, there was also a very strong odour coming from the bathroom all the time.
All of this is a great shame, as the apartment is in a good location.