I had a fabulous time staying in this flat, and everything was exactly as described! First off, Andrea was a gracious, funny, and helpful host. The apartment manual covered the ins and outs of the place, and she offered great suggestions of areas to visit during my time in London (to include a trip to Granger & Co. for brunch...amazing corn fritters.). I felt at home using the common areas (which were clean and tidy!) and appreciated the supplies that were on hand in the kitchen for basic cooking. For someone who doesn't cope gracefully with noise late at night, the room I rented was perfect. The back opens to a private patio, and the other residents in the building are respectful, so I had no problems crashing at the end of the day. I also have to give props to Andrea for picking out a super-comfortable bed :-) The location is in close proximity to the Bayswater and Queensway stations, so getting around on the tube was a breeze. It is also near Paddington station, so arriving on the train from Heathrow was very easy logistically. I highly recommend this place if you are visiting London, and I will definitely be a repeat customer! I always love it when I can not only walk away with a positive experience but a new friend as well :-) many thanks Andrea!