Gabriel gave very helpful instructions and maps with recommendations for getting around London which are essential for newcomers. His instructions, although complex were quite clear and easy to follow. The room is bright and clean and clean towels, etc. are provided. We enjoyed our stay and recommend it highly. We chose to use buses to get into London which made the trip a little long, but you can really see the neighborhoods as you ride and can hop off to discover small inexpensive ethnic restaurants off the beaten path. We recommend it highly.