Melissa's place is well located in the quiet neighborhood of Notting Hill with the bus stop right by it and the tube station is only 6 mins walk away. Melissa was very responsive to every question we had before or during our stay. However the check-in experience was unfortunately a disappointment. Our flight arrived early in the morning and Melissa did approve a early check-in for us. She happened to be out of town when we checked in so she promised her cleaner would wait at the door to let us know at the scheduled time. However it turned out there was nobody there and we had to wait for 5 hours to be let in. It never happened to Melissa before according to her and I trust that by reading all the reviews she had received. She tried her best to arrange things for us for the check-in and provided some discount on the fees, which we genuinely appreciated.
I trust this won't happen again given I know how Melissa cares about her guests based on our conversations. Overall we had a great time staying at her flat. We will be back shall we return to London next time.