Very poor experience. Appreciated being able to leave baggage at 1:30 prior to 3:00 check-in, and texted Alexandra with Eson2 to confirm we had left bags, but would return after 3:00 when apartment was clean (which it was VERY unclean when we dropped bags). She thanked me and said "perfect." But when I texted her at 3:20 to ask if it was clean yet, she never replied....nor did she reply to the 4 more texts between 5-7 pm after we returned to the apartment in the same filthy state with no toilet paper, all beds unmade from prior tenants, dirty towels, and a filthy clogged toilet. We texted and called her, leaving multiple messages, also leaving voice message at Host phone #, messaging on Airbnb site, went to local physical address for Eson2 (of course, nobody there), and finally reached someone on Social Media. They finally sent a cleaning crew at 10 pm! We had been searching for alternative lodging, but since they finally responded and provided clean sheets & towels we decided to stay - they had to send a plumber & cleaning crew for rest of apartment on Day 2. There was no silverware, no hair dryer, no chairs for dining table, dryer in unit didn't work so we had to lay clothes out to dry - multiple things about this being a "stocked" unit are not accurate in the listing. They did bring silverware after I complained. We finally got one day refunded after I requested a minimum of 2 days since we were not able to use the unit for 2 days (though with foreign exchange rate it didn't even make us whole for one night). The only good thing about this unit is the proximity to South Kensington tube station. I urge you to find another host.