The flat is in a fantastic location very close to Tower Hill Tube Station and right across from St Katherine Docks. The flat was lovely, quite spacious for London and very clean, tidy and welcoming. We had no issues following Subha's instructions for entry to the flat on arrival. The bed was comfortable, the TV was great and there was a dishwasher and washing machine. All perfect....which brings us to the hot water. Unfortunately we had no hot water at all on our first 2 nights. Subha was away so she left instructions to call her friend Serge. Serge was extremely helpful coming to check the situation after our first night of no hot showers promptly the next morning only to give us the bad news the water heater was broken and needed replacing . So a 2nd night with no hot shower but Serge did his very best to get it replaced quickly. Unfortunately after it was replaced we still had very inconsistant water temperature and very very low water pressure. Once again we rang Serge who said he had spoken to the water board and they had lowered the pressure in the whole area. Seemed a bit strange but the downside was we were not able to have a decent hot shower the entire 5 nights we stayed there. We contacted Subha about the situation after we left (she is currently in Vietnam) and she very kindly refunded a bit of the accomodation fee for us as compensation for the inconvenience. So overall, once the hot water and water pressure problems are fully fixed, we would have no hesitation in recommending this flat and indeed would definitely stay again when in London if the opportunity arose. You can't beat the location. Also the flat was toasty warm on cold nights. Apart from our disappointing inability to have decent hot showers, we would definitely highly revommend Subha's flat. As hosts, we were certainly impressed with both Serge and Subha's responses to our issues.