Our stay at Tim's was disappointing. We were requested a large security deposit upon arrival via a card machine, outside of Airbnb, which had not been communicated accurately before arriving (it is not on the listing and the confirmation details were not clear). The house was not finished being cleaned upon arrival, one of the toilets was broken, we were missing hand towels in all the bathrooms, the wifi information provided was incorrect, and we were not given the lockbox information until much later.
Tim and his team did work to resolve these issues and they let us stay without the security deposit, but the wifi was never resolved. We were given additional wifi information which was also incorrect and we could not find a router anywhere in the house.
We didn't feel that the communication coming out of Tim's team was clear and we struggled to get clear answers out of them during our stay.
Overall, our stay was disappointing and we wish that Tim and his team had communicated more with us prior to arrival and that their listing and confirmation details were much clearer. Feeling like we lacked information was very frustrating while we stayed here.