Staff was super helpful and friendly. The location was great - close to the Queensway stop on the central line which gets you into town or the airport easily. Great having a kitchen and laundry facility too.
Some cons - there are a LOT of stairs so being on the top floor without an elevator was tough. Since there is no A/C, our room was very hot our entire stay. It was unusually warm weather and they provided a large fan and we kept the window open, but it was still WAY too hot to be comfortable inside. The bathroom in the en-suite room was very small with no shower curtain so water gets everywhere.