Communication with Sana was excellent from the first enquiry to the departure. We had numerous communications back and forth and she always responded within minutes. We had a minor glitch with the heating and she got it resolved within about an hour. The place was well located with respect to public transit (numerous buses to Victoria/Marble Arch or a quick ride to the nearest tube station). Lots of affordable and tasty restaurant/take-away options in the neighbourhood -- much cheaper than central London prices. The flat had three bedrooms suited the five of us quite well, and having two bathrooms was very handy.