We arrived and the freezer was leaking everywhere and insides completely frozen over. Next to no toilet roll either, which isn’t ideal with 7 people staying.
Location was fine. Cleanliness okay, not great. Wouldn’t say it looks as good as the pictures. Could do with multiple sets of keys considering how many the apartment sleeps.
To be honest, biggest turn off was basically being pushed into staying despite us trying to cancel. Within a week of booking & over a month before staying, we had to communicate a very severe & unexpected circumstance within our family (to which we were happy to provide evidence for), we were met with no sympathy or understanding & were refused our money back. Host came across as very cold, was honestly like speaking to automated responses rather than an actual person. I respect there are policies to be followed but we weren’t even spoken to with compassion. Horrible, money grabbing behaviour so wouldn’t be interested in staying again or recommending this apartment.