Although I didn't have the opportunity to meet Carol, as she was out of town with work, communication was quick & easy. Carol arranged for her friend to see us on arrival, who gave us her number in case of any emergency. The flat is located a 5 minute walk away from the tube, the location of it fitted perfectly in with the proximity of getting anywhere we needed fairly quickly. The only downside that I could say is that the bed isn't the comfiest, although for a couple of nights, it's manageable.