The property is in an excellent location. However this property is no where near a 5 star property when it comes to service. Amenities-5 star; service 3 star. It was obvious that most of the staff were either untrained and unaware of customer service. I was upgraded at check in to a one bedroom executive suite only to discover that the bed was a double, not a UK King as I had expected. There was plenty of room to swap the bed but I was forced to switch rooms with no assistance. It was also clear the staff was clueless on bed sizes in the rooms. I was told that all beds are the same size but that was not the case. Nothing is listed on their website but the norm is UK king. I had several parcels delivered to the hotel during my month long stay. Instead of delivering the parcels to the room, a note was slid under the door. The effort was made to come to the room so why not just bring the parcel? I was departing London and heading to the continent for 2.5 weeks. I didn’t want to take all my luggage with me as I was returning to London for one night before returning to the USA. I asked about leaving my extra luggage at the property to pick up on my return stay. I was advised that there is a daily fee of £10 a bag per day. I cancelled my one night stay and booked my one night stay at a nearby Hyatt. They had no issue holding my bags for my return. Finally the rooftop bar turns into a nightclub on the weekends. Nothing is noted on their website about this fact. I felt like guest were treated like second class during the weekend as they aren’t allowed on the roof top bar during the “club” hours.