You wouldn't believe the Airbnb experience we had! This is my first terrible review but it is absolutely necessary for future guests.
To start off our 'adventure', we were given poor directions with no address to get to the apartment. After walking 5 miles with luggage, and calling with no help, we found a policeman, took a cab, and finally got access into the apartment.
Cleanliness
-We were told the apartment would undergo cleaning so we were not able to check in until 3pm. Once we arrived, it was obvious the apartment was not thoroughly cleaned. For starters, there was hair throughout the bed, and on the towels. Both the sheets and towels were not fresh, AT ALL. We provided ample notification that three guests would be staying however there were not enough fresh towels to accommodate. To top off the cleanliness, the restroom's toilet did not flush well. After 15 tries, it would finally flush!
Hospitality
-The homeowners could improve in hospitality, significantly. First, the thermostat was not an appropriate temperature for us. We assumed we could turn it up to fit our needs, instead it was turned back down...we were freezing. She offered no suggestions of things to do, so we winged it. Once again her directions per Airbnb message were terrible. We were told to have quiet time start at 10pm to respect neighbors...her neighbors seemed to show no signs of respect with their loud movements and volume. Lastly, we were told to check out by 10am (completely fine), but we could not begin to shower or get ready until the homeowners finished showering. We rushed to get ready so that we were out on time.
There were some positives to our experience though! They provided converters, and wifi (although spotty). The apartment was also located in a great area near public transit, bars, food, and fun!