We had a wonderful stay in the flat and could not have been happier. William was very communicative and accommodating. The flat lacked for nothing: it was clean, very quiet and quite comfortable. The internet worked very well (this was important as we had to work for part of our stay), the office area was ideal. The beds were very comfortable as well. All in all I cannot think of any suggested improvements. We would happily stay again if the opportunity ever arose. Thanks again, William!