We had a fantastic stay and it was all easy and straightforward. We were met within 10 minutes of arrival, given keys and welcome sheet. The apartment is very small, but perfect for 2 people - everything you need. And the best part is that it's in the middle of EVERYTHING. Lots of shopping, cafes, theater, all within walking distance. And multiple tube stations are within 3-10 minutes walking. We'll definitely be staying here again for the location and nice clean setup.