On arrival I contacted Alex to check in and he informed me that the accommodation was now not available as he thought I wanted to cancel. I would have cancelled if he’d had agreed to it, but it was non refundable. Alex advertised the accommodation as ‘whole apartment’ and that is what I thought I had booked, 3 nights at £456, however after asking a couple of question, since it was my first time booking an air b&b, Alex said we’d be sharing a bathroom. This made me very uncomfortable as I was travelling without my husband and with my 10 year old son. According to Alex, cancelling was not an option as it was non refundable. He did offer to book us into his sister’s place in Fulham that had an en-suite, and later said that was full. Therefore, I said just to leave things as they were.
I was stranded on the street with my child, all accommodation fully booked due to it being half term. Alex was completely non responsive to my messages. At last, I managed to book a hotel, much better value!