Kris was very easy to get ahold of when the time came. He was patient with us as we were traveling by car and this was our first time to London. We got held up in a lot of traffic but Kris was nice and waited for us. He gave us a small intro as to how the basic things worked and what to expect with some certain things. The apartment itself was very lovely and the bed was super comfortable. I slept like a baby. Everything you could really need was there and we very much enjoyed our stay. The neighborhood was quite well. Once we were orientated we were able to navigate with no problem and encountered no issues.