It was not the best experience in our case since we arrived on Friday and we could not get hot water until Saturday evening, which means the night before having to leave from the apartment. We called on Saturday morning since when we realized on Friday it was a bit late to inform about it so it took longer to be fixed. There was a problem with the boiler, which can happen and it is not a big issue since it can be fixed, but we consider it should have been checked before to avoid an unpleasant stay since it was maybe not the first time. We had it fixed some hours later but this meant a bit of a change in our plans. The house is clean and the location is very convenient but the general experience was not so great for this reason.