Unfortunately a few things with our stay less positive than it could of been:
1) No WiFi for the entire stay. There was a note with the WiFi name and password but none of us could join.
I communicated this on the first night of our stay and the next day but got no response about this.
2) One of the beds in the twin room completely collapsed on the first night with me in. Luckily I was unhurt. I communicated this the next day and someone did come out and fixed it. The route cause though was slats which were not secured properly. Also the mattresses in the twin room had no firmness at all and felt very cheap/old.
3) When we arrive there was laundry (bedding) drying in the living room.
4) There were only 4 mug in a flat for 4.
5) There was no tea towel that we could find.
6) There was one fan and it was VERY hot during our stay.
Points 3-6 we didn’t contact the host about as they were minor and we were only there 2 days but are thing I feel could be easily fixed.
Positive things were communication prior to and upto check in was smooth. The location is good for theatre/Covent gardens/soho. They came to fix the bed promptly but didn’t respond to the question about the WiFi which was in the same message.
It is worth noting though it is a very noisy location both from general city life but also significant construction noise. Obviously this is not something within the hosts control.