5 star for location.
3 stars for cleanliness, communication, amenities and follow through.

Pros:
Super easy check in. The location cannot be beat. Right by Victoria station for easy access to everything. Gail’s cafe next door was a lifesaver as well. Lots of locks to get into the apartment, however 1/3 weren’t functioning the entire time.
Cons:
They have numerous people that respond to your messages, yet it took until the 3rd day staying until they responded and fixed broken wifi. When you’re traveling overseas, that’s the number one amenity you look for… They also had zero wash rags, only two towels, minimal toilet paper, supplied the wrong nespresso pods, and no laundry detergent was provided. Half the amenities we were not able to experience. The couch is covered in stains and as are the curtains… however, otherwise clean. we were rarely in the flat and because we were so close to everything it ended up working out for what we needed. They also take communication off of Airbnb and will ask for your passport through a different portal, which isn’t ideal.
All in all, enough space for two to relax in between exploring. I don’t normally list all cons but we spent a pretty penny on this stay.
I don’t imagine they’ll be surprised by this review, but I see they have a lot of properties so maybe we came during an unlucky time.
Cheers.