Isabella was very friendly and responsive and the place was in a great location and in good condition. The only issues I had when I was there was that the room was freezing on the first night I slept there as it was snowing outside but the heating was off and there was no hot water in the shower the next morning which I obviously wasn't happy about, however as soon as I told Isabella about this, she was very quick to respond to me and help me to solve these issues.