Overall we had a good time staying with Ralitsa but there were a few issues we wanted to point out here.
Good things:
- very clean
- safe neighbourhood
- accurate description of location: 15min walk to tube
- clean towels, shampoo, conditioner and soap provided
- keys provided for both the main entrance and your room
Issues:
- Room is small and got very hot at night despite the fan provided
- spring bed was very uncomfortable for my wife, though I thought it was ok. For two people you very easily feel the movement of the other. Beware if you have difficulty sleeping on uncomfortable beds
- bathroom is shared with all guests and there are three rooms altogether I think, so we stayed with an additional three people. I had to wait up to 30 minutes in the morning to use the bathroom.
- bathroom is very small. I had difficulty showering there and hit my head against the rain shower that was positioned at my eyeline. I am 6’1” so if you are tall like me you will have difficulty
- check in was not as promised. Ralitsa had attempted to be accommodating and let us check in early at 11:30am so we could come straight from the airport. We communicated multiple times including just before take off to confirm this. She then messaged at 11:00am saying the room was not ready, but I did not have signal and did not see it. So we walked a good distance to get there only to find out we could not use our room or shower there. We were able to leave our bags however. If we had known ahead of time the room would not be available we would have changed our plans. I would appreciate Ralitsa being straightforward and not saying a room will be ready when it will not be.