The hotel room itself was lovely & the staff at reception were very helpful. The stay would have been better had it not been for a bad experience with a rude and unhelpful waiter in the bar of the hotel (upstairs) who told us: “Please, don’t eat here.” when we were asking for allergy advice and he could not provide any information (lack of knowledge). We decided to go downstairs to the adjacent restaurant, which is not technically a part of the hotel, but is in partnership with it and have a meal there. There were many waiters and waitresses on shift (too many for such a quiet evening) but they all seemed to be running around, flustered, and not getting anything done in a reasonable time-frame. Heavy delays in the restaurant. We asked for reassurance that the food we ordered did not contain garlic as I have a bad intolerance to garlic. We were reassured by the waiter that he would ask that our food be prepared without garlic. When the portion of roast potatoes arrived as a shared side-order they tasted strongly of garlic (I had to spit out the bite I took so as not to suffer a reaction). The food arrived, but was without the main that my fiancé ordered. He had to wait another 20 minutes for his main to arrive (20 minutes + the 10 minutes it took to flag down one of the waiting staff). The bruschetta that he ordered as a starter was burnt and the pizza that I ordered, the only okay aspect of the food we ordered strangely tasted strongly of turmeric (no mention of this ingredient when look at the pizza menu) and muted any other flavour as a result. The waiter came to us after 40 minutes to offer excuses for his mistakes rather than accountability. It was not good enough. I would strongly encourage anyone booking a stay to just book for the room itself, which was very nice, but to skip both bars and the restaurant as the quality of service leaves much to be desired.