Ann's daughter Kim met us and gave us keys and instructions. Apartment was clean and the bed was very comfortable. Everything we needed was there. Yogurt, milk and butter were left in the fridge for us and bread and cereal and coffee/tea were there so we would be all set for breakfast. That was very thoughtful. There were instructions on the table for the apartment. Was very close to Battersea Park, we enjoyed that and the bike rental right by the apartment was very convenient.