We had a fantastic experience staying at Rachel's flat! She was very communicative, accommodating, and answered all of our questions promptly. There is a clothes washer available and the flat was clean. Things to keep in mind for possible future guests: There are stairs that must be climbed, so if you have a bulky suitcase you might need to be more careful than normal. Also, when we had difficulties adjusting the temperature of the shower water, Rachel got back to us very quickly with suggestions for how to make it work. Highly recommended and hope to return if ever back in London!