If we could put 0 star, we would. This place is horrible and the customer service was terrible.
The flat is located in an estate and is clearly overpriced. There was a regularly strong smell of weed by our front door.
It is a very noisy place with bas insulation: cars, trains passing all day and night, people shouting at night (my wife had to tell people to stop screaming at 3am) etc.
The bedding was awful and there were stains on most of the towels.
On top of that, our first evening was ruined by the shower being blocked (the drain was FULL of hair) - instead of apologising and coming to fix the problem, the management firstly suggested it was OUR FAULT and asked if we did anything dodgy with the shower. They then suggested they would send a plumber between 11pm and 2am (after we had to basically beg them to get it fixed), and finally sent one of their staff who arrived at 11pm to fix it with a sink unblocker. Anyway, very poor customer service.