Great communication, always quick to respond to messages. The apartment is situated in an ideal location, close to the overground. We did have some issues with the hot tub and were refunded accordingly. Our only main concern was that there was no key to for the bedroom to the outdoor terrace. We were a group made up of two adults, two teenage girls and a child so this did make us feel uneasy. Kyle did say that there was 24hr CCTV on the terrace and assured me that the lock would be fixed for future guests, but overall we did enjoy our stay.