Charlotte was very friendly & helpful even before we decided to book her place. Her place was exactly like the picture. The location is very near to Westfield Mall, White City & Wood Lane Station (10-15 mins walk). Also you can opt for QPR & Ellerslie Bus Station which only 1-2 mins walk from the house backdoor. The Sainsbury is only across the street. The house feels like home especially the bathroom & the kitchen. They were very clean & convenient. The beds are very comfortable & clean. Eventhough Charlotte mentioned about the heater only works twice a day due to Energy Crisis, the house is still warm enough for us during the day and night. The fridge is not working during our stay but Charlotte provide us with a mini fridge & thats good enough for us to store our food. One thing we really appreciate about the host, Charlotte let us to check in earlier & have a late check out due to our flight time. Overall, we recommend this place for a family of 6 to stay. Great host & place!