The apartment is exactly as it looks in the pictures: beautiful, spacious, bright and fully equipped. It was a pleasure to step into it and find it entirely up to our expectations. The place is tastefully decorated and recently refurbished to high standards. Claire gave us very precise instructions on anything that needed explanation, and we were perfectly at ease. We were welcomed by a friend of hers and a nice bottle of wine, and were in touch via phone/e-mail with the host, though all went fine and we really didn't need much support. The area in which the apartment is located is perfect to visit Central London and very comfortable to travel to/from Heathrow and Gatwick. We loved our stay!