Constantin was very responsive and sent a very detailed description of how to check in, which was helpful. The reasons for my low rating are as follows:
1. We were told we could check in earlier and when we arrived the place was incredibly dirty, smelly and messy. The previous guests had left the place and all their rubbish out. I sent the host photos and he apologised and mentioned that they left later than what they said they would. We advised it was not a problem and would come back later.
2. We arrived back just before 9pm, and informed the host that the toilet was blocked upon arrival, and there was also a loud banging noise in the pipes in the bedrooms (I sent the host recordings of the sound which was quite loud, making it difficult to sleep).
3. The following day the landlord sent out a plumber whilst we were out for the day. When leaving that morning the toilet was (apologies for the crudeness) brown and filled with faeces, and not flushing. The host then sent me a picture with a whole egg carton in the toilet and accused my dog of putting it in there and blocking the toilet. I have never in my life been accused of such a thing and especially from an Airbnb host. I called him immediately and also informed him in writing how this could have clearly not been us because the egg carton was in a newly cleaned and fixed toilet and the egg carton was still intact and had visible dry areas on it. Clearly placed there after the toilet was fixed. The fact that he insinuated that my dog could do such an incredible act, was infuriating and unprofessional to say the least. When returning back we noticed that the cleaners had been in to take out the dirty laundry that was smelling up the place and had also (for some reason) removed all the contents of our bin but left the dirty bin liner. Very strange.
I tried to complain with Air bnb and request a partial refund, to which I never heard a response. I will be taking this further.
4. The first morning we also noticed the coffee machine did not work and informed the host immediately. This could be that the last time it was PAT tested was in 2017?
5. The large shower head didn't work and the plumber "fixed it" whilst he fixed the toilet. But the pressure was so bad that we landed up using the small hand held shower instead anyway.
The rest of the stay was not so bad and I would say that the location and parking are good aspects to the place. I definitely would not say it is 5 star though.
We left the place tidy and clean, and felt that I needed to send the landlord a recording of the state we left it in in case we were blamed for something else that we did not do.