Though I actually never made it to Katherine and Craig's place due to my flight landing very late and having to depart very early the next morning (so I just stayed at a hotel outside of the airport) I can not say enough words of kindness and thanks to how helpful and accommodating they were being with the sudden change of plans. They gave me direct directions to their home via the tube and even offered to come pick me up from the airport last minute. They were very understanding when I had to cancel and very kind. You can understand a person's character by how they react to untimely situations like these and how they treat others, and Craig and Katherine were nothing but kind, understanding, and accommodating. I would DEFINITELY book with them for my next trip in London.