Communication was great. The location was very convenient for using the tube to get around London. I the best feature, in my opinion, was that there were 2 separate bedrooms. In my research to find a place, most locations that offer accommodations for 2 or more guests either have 1 bed or 1 bed and pullout sofa. This location provided a space that was very comfortable and roomy. And a bonus...a washer and dryer on site!!!