Was really hoping to find a gem for when I regularly have to stay in London for work but unfortunately this place was really let down by the lack of cleaning.
I arrived to find no sheets or towels in the room, and when Dom dropped some off the base sheet had loads of stains and some holes in it. Dom provided a new one quickly which was clean as he lives close by.
The mattress itself had some dark stains and all the pillows and duvet had stains too - I really think they should be replaced. The bathrooms looked like they hadn’t been cleaned in weeks as there was a layer of dust across the sinks and mould on the ceiling above the showers. Even on the evening I saw Dom there cleaning another room the bathrooms still weren’t cleaned and the overflowing kitchen bin wasn’t emptied.
Location is amazing and Dom was really lovely, he let me leave my bags there all day on checkout day which was really helpful, but sadly it became clear fairly quickly why there isn’t a cleaning fee…