Rosie was amazing- she was extremely flexible with our checkin and checkout time (we missed our train to Paris and she was able to accommodate our late checkout easily). She also was able to get a us to uk plug adapter delivered via amazon prime for us to the unit because we needed one to charge our electronics. Rosie had quick responses and was very welcoming and friendly to us. 10/10 experience and the apartment itself was worth every penny. Great location and immaculately decorated interior. Definitely recommend to anybody considering staying here- the neighborhood was amazing and extremely walkable with so much around. This made London my favorite part of our 5 city euro-trip.