The place was amazing, clean, close to Victoria station, and over all welcoming. I did have the opportunity to meet Aaron since my flight got in early to which he was very accommodating to, allowing me to drop off my things and pick up the keys before the check in time. He even offered up some suggestions on where to go to spend the day. If this is your first time in London Aaron will make you feel welcome and help you understand what you need to in order to get the experience when you are there.