My entire experience with Emily was extremely positive! I could not recommend this more highly. From the beginning she was extremely helpful arranging her super lovely and helpful dad to meet me at the apartment to make things easier for me. She maintained excellent contact throughout my stay and was kind enough to hold onto my luggage at her office after I checked out and had a couple of hours to kill before my flight home. She even arranged someone to help me with my luggage from the apartment to her office and arranged a cab to take me to the airport. The apartment itself was perfect and extremely comfortable. It was a perfect location within walking distance of Victoria station as well as many supermarkets and pharmacies. I will definitely be booking again with Emily if I return to London in the future.