Flat was open when we arrived, dirty, stank of cannabis with obvious remains of drug use and smoke detectors covered over. Despite 10 phone calls we could get no response from Tricia. We called the emergency number and spoke to Rav who was not prepared to offer any assistance at all. We were forced to book on to a hotel and the refund of booking cost and small compensation did nothing to offset a very poor experience. We will never use Airbnb again.