Unfortunately I think they were very unlucky with all that happened during our stay especially reading the other reviews. They are a new business and I think could use some work on communication. We were initially put in a room that was out of order and on night 2 a fire alarm went off. We were told we would get upgraded due to the inconvenience however we didn’t and so left our journey early. The hux did give us a full refund because of this. I imagine for couples it’s great!