The room we stayed in was very nice, tidy and well furnished; the bathroom was very clean too. The staff is friendly and helpful, they gave us advice on places to try and accommodated all our needs. We were very impressed by the bed (that can be controlled with a remote to elevate the back and legs) and the shower. The position is excellent, very close to Kensington’s Italian gardens and well connected to the rest of the city by the underground and buses. The only thing we did not expect but should be taken into consideration is that, every time you come back to the hotel, you need to be let in the building by someone at the reception and then pick up your keys; it can happen that no one is temporarily at the reception, so you might want to consider that when planning for transport/checking out. However the reception is open 24 hours and someone will definitely let you in quite quickly, when not immediately. Overall a very great experience!