Communications were great both before and during our stay. Gregory was readily available whenever we had questions about the apartment, good restaurants and bars. The apartment was clean and very spacious. It was well stocked with everything we needed, and the the washer/dryer was a big help, too. Easy check in, great location, just a few minutes walk from Paddington and Lancaster Gate Stations, as well as Hyde Park and Notting Hill. Overall great value for money and we would love to stay here again in the future when we come back to London.