Charlotte was very nice and helpful. She got in touch with me a couple of time prior to my arrival and arrange everything perfectly. She also gave us many tips which are more than helpful. The apartment was located in a quiet neighbourhood with easy access to central London (a bus stop downstairs and a railway station within walking distance) and also close to loads of attractions such as Kew garden and Richmond park. The apartment itself was beautiful, clean, cosy and had everything you may need. I would love to stay here again.