Very clean, quiet, with a convenient location. Good for a short stay in London. Basic, but well-provided. We did have issues with the shower, which is an electric shower. Possibly it was malfunctioning? It would only provide hot water for a few minutes before switching to cold, and no amount of restarting or button-pressing would fix the issue. Made our morning showers really cold and difficult. (Since we've never used an electric shower before and there was no info/guide for it, we didn't know if that's just how it was.) Also, the mattresses were the type where you could feel the springs if you rolled around, which was okay for us, but may be an issue if you have a bad back. (A mattress pad would take care of it, but I understand the difficulty of having to provide & clean mattress pads when you have high guest turnover.) Staying in the building felt like staying at a quiet hotel. It did feel like we were on our own, however, so we dealt with whatever issues we encountered (such as the lack of hot water) as best we could.