Both Ben and the cleaning lady were very nice and welcoming.
Ben communicated fast, when needed and the apartment fitted us 4, as requested.
The bedroom, toilets and kitchen were very clean (during the stay the bedroom was not clean, as it was supposed to).
I have two improvement points: our door made too much noise, so every time anyone would enter/exit it woke everyone up.
The second point is: the bedroom needs blackout curtains, because the light passes through the current shades, too much. It is impossible to sleep without a blindfold.