This honest review is based on how long I stayed (14days) and what I experienced. It seems most people are here for a quick trip but I stayed here a full 2 weeks. I was disappointed when I first arrived to find out that the lift was out of service in the front. We had to exit and enter through the back lift which wasn’t a problem (till later on with Uber eats). Upon my arrival, at a quick glance the place looked nice, natural light coming in, and spacious. When you began to look closer you saw some flaws. Cleanliness, that was a big one. The carpets had stains and dirt accumulated, specially in the corners of the room. The couch looks like it hasn’t been attended to in ages, stains, it gives you a “dirty” feeling when sitting on it. The sheets had brown stains, could have been coffee, and the hardwood floor was not thoroughly cleaned. When opening the fridge I found left over items from the previous occupant, and there was something that looked like mold accumulating in the freezer from spilled food which hadn’t been cleaned. The hot water heater was malfunctioned. It was 2 days without hot water thinking it was just taking a while for the water to heat up (but it never did). Luckily the water was warm enough to shower but definitely not the most comfortable. I decided to reach out to Helen. She sent someone over to reset the thermostat. The incident occurred again 2 days later. A technician was sent out to replace the thermostat on the unit. The doors are extremely heavy and if you don’t have the door stoppers propping them open, they slam extremely loud and scare you if you’re not paying attention. Problem was there were 2 stoppers but 3 doors so it was frequently slamming (not the best thing to happen when you wake up at 3 am to use the restroom). The windows are another interesting issue. With the curtains closed it makes the rooms quite dark, with them open, your exposed quite easily and openly to the buildings next door (offices) so your privacy is compromised if you want to have the windows open. I messaged Helen about the cleanliness a week into the stay (I was out an exploring most of the days) She said she can have a house cleaner come by to clean for an extra 30£ and I was surprised to receive that message because of the inconvenience of the hot water issue. I explained to her I felt it should be complimentary and she agreed to pay for the cleaning which was nice. The washer and dryer was a plus to have, but I only found the full Manuel online and figured out how to use it 4 days before check out which was difficult because I packed very lightly. All in all, if you plan to make a an extended trip, I would reach out to Helen and make sure anything I’ve highlighted here in this review is all double checked before you come. If it wasn’t for these issues this place would be a 5 star rating. I will credit Helen with 5 stars service and response time. She was efficient and accommodating. This place was not what I was hoping for specially because of the amount of money I paid for it. But the one thing that I can’t highlight more, is the location. This place was perfectly centered in all the best historical landmarks, the museums, the parks, the bridges, London eye, borough market, etc. So incredible that it almost negated all the issues I had with the apartment as soon as I walked outside. The location makes this spot worth the issues I endured and without a doubt, assuming these issues were to be attended to, I would definitely book again. I think this was just a case of misfortune and with Helen willing to accommodate a late check out, I know this place can offer a much better experience. I would without a doubt rebook this place my next stay because I know that the things I’ve mentioned would be attended to. Thank you Helen for the space.