We had some mixed experiences here. We were given the e-key to the wrong unit, were able to call and get an answer and get the right key promptly, but after we'd climbed four long flights of stairs with big bags, and pulled them back down one flight, we were very tired. There was no mirror anywhere in the studio; Billie explained when I asked that a previous guest had broken it and they'd removed it for safety reasons, but did not provide a small portable mirror. It was notable multiple times a day, not being able to see ourselves while dressing up on vacation. (No, a phone is not a good substitute.) The bathroom door handle was broken so that it could not be fully shut which is, again, a bit awkward when having a romantic getaway in a studio. We did hear some thumping from overhead one night, though we were still awake so it didn't bother us much.
That said, communication was good and responsive, the location was lovely, and the big window overlooking a leafy street was quite nice. Kitchen is minimally outfitted; I could cook but in a pretty Spartan way. It's a nice enough spot, and I anticipate the problems will be corrected soon, but this was our experience.