The apartment was lovely and much better than it looks in the photos. The lift wasn't accessible which would have been nice to have known before we got there and the buzzer didn't work so when we were all arriving there was a lot of going up and down the several flights of stairs to let people in. Collecting the keys was a bit of a pain, firstly it is too far away from the apartment and secondly we weren't told that photo ID would be needed (despite having the itinerary and proof of name by way of bank card and professional website with her face on!). There weren't any pillows for the sofa beds just a duvet(with cover) and sheet, oh and no curtain in the living room and we were using both sofa beds, thankfully it was winter but I imagine that is awful in the summer. Overall we enjoyed the apartment and it has been nicely decorated, great top floor views and just right for what we needed. It was let down a little by the customer service and the little personal touches you get with other airbnb places but not here.