I felt very welcome and Nicole was easy to contact before my arrival. There was a slight confusion on my arrival with no-one home but on contacting Nicole this was very quickly rectified and she talked me into the flat and around the light switches, kitchen etc so very helpful and easy to follow. (The person that had agreed to be at the flat was unexpectedly out but had left a key hidden allowing me to gain access) The neighbourhood was a typical London suburb but everyone that I met was very friendly, there were lots of families and I felt at ease walking around at night on my own. The flat was lovely, very homely, light and clean - it felt like my own home so I was very happy with it. Bedroom was lovely, shower was good and it had a very cosy bed. Kitchen and lounge area were lovely as well and I felt very comfortable using and being in both. I was given a space in the fridge and cupboards for any food I wanted to keep for my own use. I was encouraged to help myself to tea and any food in the cupboards that I wanted - but to my mind if I did this I should replace the items out of courtesy.