Steve was a very friendly host and made sure we had everything we needed including a nice bottle of wine and entrance passes to Kew Gardens. The cottage is a bit to small for 5 people but Steve was friendly enough to let us all stay there anyway. The Richmond area is a great area if you're traveling with kids or just want to be able to get away from central London and experience some great parks, nice pubs and walks along the canal. The cottage is a few minutes walk from Richmond Station and it will take you just 20 minutes on the overground to reach central London. We highly recommend this place!