Agreed early check in for Christmas Eve as booked tickets for London eye however 2 hours before he cancelled this and said we could check in at 4pm this still gave us enough time but at 4pm he told us property wasn’t ready and 5 of us and a dog had to wait in the car outside. After 40mins later he agreed to refund our missed London eye trip (still waiting for this) to say he had made us wait for him to finish cleaning was ridiculous, long black hair in bath, cigarette butts everywhere and rubbish strewn all over front garden. Electric sockets covered in white tape which he said he did for safety as the electrics was playing up, tv didn’t work no channels and because internet wouldn’t work Netflix etc didn’t work either. The photos make you believe this a high end house which is far from reality, the doors don’t fit the holes, the walls are scruffed up and everything just needs throwing out and replacing. This house is ideal for parties and has probably been used that way especially seeing as everything was broken with a smashed tv in the living room as eveidence. This is definitely not a home from home or for families. We got up Christmas morning after suffering the uncontrollable heating all night we decided to leave after discussing with the owner we agreed to a full refund and left. Now he is not replying to messages or phone calls and still hasn’t refunded us. We thought covid would spoil our Christmas little did we know it would be Airbnb landlord. As I say we are still waiting for the £2,000 we paid. Be warned!