Very open available and welcoming during my entire stay and super location with easy access to the tube and only one line from the airport.
Communicated with my son who was able to pick up the key earlier in the afternoon as I was arriving late. But she happened to still be up when I got there and was happy to welcome me and show me my room etc.
Communicated well with me prior to my arrival and always available to answer any questions or to assist with my visit to London with regards to transport or things to see or do. Super range of choices for breakfast. Wonderful hosts Teresa and John, a wealth of knowledge and very interesting. Comfortable bed and pillows in large room, with super internet access.