Overall we enjoyed our stay, the flat is lovely and the location is great.
We were disappointed by the service received by the management company. They over communicated with multiple AirBnB mails and text messages saying the same thing,they also sent incorrect messages on two occasions (one suggesting we had checked in a day early and another on our last day suggesting we were about to arrive). It’s good to have a responsive host, but the level of messaging was annoying.
We were also disappointed to find out that the £42 extra we paid for a travel cot to be provided was actually spent on a brand new cheap travel cot that only costs £40 to buy. Not only was it poor quality and so uncomfortable my son couldn’t sleep in it (the mattress folds so it’s like hard slats with gaps), but we paid more to use it for four nights than to buy it brand new!
Those frustrations aside, we did enjoy our stay. The bed is very comfortable and the flat has everything you need for a stay in Putney.