I thought about it a lot before writing, but I manage 40 apartments in Florence and I think it's fair that guests know the reality.
The apartment is about an hour from London (for their distances it is very close) you can get the city center easily andò come back too with a bus 3, 00 gbp and one metro 5,60 gbp for person at day (be sure to take a oyster because if you pay contactless with your credit card you will be charged of commission, fortunately we had found Italian people that explain us how the transport work in London) . The kitchen is ok, the bed is too much fluffy, but this is my opinion.
Yaish is a good person and has always responded to messages. When we arrived there wasn't her but another person who showed us the apartment quickly, we asked for another European electrical socket because obviously everyone had their own devices to charge, she told us that they would brought it the next day but they didn't. Luckily, I was prevident enough to take one myself before returning. The apartment on our arrival wasn't cleaned well, the sink and bathroom radiator (broken) leaked. The heating was off, however all things that can be remedied. The biggest problem of this apartment is security, the door down the stairs and the entrance door are always open and the apartment door cannot be locked. Every movement makes it tremble, and there is a chain that can be easily removed. We didn't feel safe throughout our stay (also because the neighborhood is very nice during the day, but not in the evening). I spent 4 days with all the money with me, because I couldn't leave them in an apartment that didn't even lock. Yaish must improve this things, before everything the safety and the cleaning that was really poor, and I m sure she will did it