Alessandro was there almost the moment I arrived and asked me if everything was to my liking. It was. He provided me with towels, soap & shampoo, snacks (including a number of small boxes of cereal and milk), a bottle of wine and a clean living space. The location in Victoria was fantastic and put me right in the center of my business meetings that were spread out over three locations in a 24 hour period. This location and Alessandro's hospitality made this a fantastic stay for my first trip to London. Also, he provided me detailed instructions and recommendations for my travel to and from the airport, which is always nice when you are traveling alone in a new city.