This is probably one of the worst Airbnbs I've stayed in. My wife and I chose it because we needed a place to stay for one night before flying out from Heathrow. I really wished we'd spent an extra £30 and stayed in one of the other airbnbs local to Heathrow. Here were the issues:
1 The staircase is a health and safety hazard. It is very easy to slip and fall and cause injury + no handrail at top. This is an accident waiting to happen. Fortunately neither my wife and I had an accident but somewhere down the line someone is going to get injured!!!
2 The fridge was turned right down when we arrived. I specifically messaged the host prior to arriving to check that the property had a freezer inside the fridge. Although I didn't ask for the fridge to be turned on, I thought it was very weird that it was turned off altogether. My wife has icepacks for medications see needed to take on the flight the following day. When we arrived I had to wait several hours for the fridge to cool down before putting these in the fridge. My wife also has a lot of dietary restrictions and so had food that needing refridgerating with her - again I had to wait for the fridge to get cold enough before transferring them from our cool bag. The fridge door was also shut when we arrived causing a rather bad smell.
3 As soon as we arrived and discovered the fridge problem, I called the host but he did not answer call or respond to message me until after we had left the following day. He said that he was out of the country - this is unacceptable. For this reason alone I would have not stayed here. What if we'd had a more serious problem such as being unable to enter the property? We would have been stuck. He should have at least got a friend to be available on his behalf should the guest have any problems.
4 There is a gas hob but no frying pan or saucepan or any kind of pan. Does the host expect the guest to bring these?
5 The kitchen is minimally equipped. There is a chopping board but no knife . Weird.
6 The house isn’t dirty but it looks like the host has done the bare minimum cleaning since the last guest.
7 There is no wifi.