Helena was very responsive and friendly throughout our stay. Helena was very responsive when my family and I first enquired about the place. After we discussed and agreed on renting the place and paid, Helena sent us a long email full of information, such as recommendation on restaurants and pubs near the house and public transport details to help make our arrival smooth as well as thorough instruction on how to navigate around the house and utilise the appliances (very helpful!). Since there are three of us and there was a double bed, Helena was very kind to provide an extra single mattress for my brother to sleep comfortably. We really appreciated it :) Whenever we had any problem, it was always easy to reach and communicate with Helena through what's app (despite the holiday time). The house was very cozy and felt like home. It was my brother and my mom's first time in London and we really enjoyed the stay. It was also easy to reach city centre. Definitely recommend it!!! :)