To begin, the lockbox to retrieve the keys is 3 blocks away. There is no address other than walking directions. You need to either leave your luggage on the street or drag your luggage with you.
After entering the flat, the temperature was the same inside as it was outside, which would be fine if it wasn’t 46 degrees (F). Followed the instructions in the apartment packet and turned on all the switches as instructed. Still no heat, so contacted the host via text at 3 pm and 4 pm with no reply. Called at 5 pm, the person answering the phone was Alex, in Romania. He said he would report the issue and call back. He did not call back, called the number again and a woman answered saying there was no Thomas there, and took our number down. Finally a call back from Alex 30 minutes later asking if the boiler was turned on, and it was.
After 6 hours, with no heat and getting colder, it was no longer safe or comfortable to stay there. This is a safety issue and needed to find another accommodation immediately.
After returning to the flat before noon the next day to return the keys and take more pictures of the other issues, the apartment was still cold. "Thomas" or his team sent a picture of the temperature on the boiler to show that it was working later and said that it just needed time to heat up. I don't think your guests should have to wait for more than 24 hours for the room to be at a comfortable temperature. Also, had he resolved the issue the day before it would have been ok.
The other issues listed below are just as important to me, as a host, because cleanliness is a top priority, especially under the Covid circumstances. The place was clean for the most part, but below are some of the other issues encountered.
-No sponges to wash dishes
-Dirty socks under the sink
-Cleaning supplies in the same closet for wardrobe
-Bath towels and other linens were unfolded in a laundry basket on the floor in the closet by cleaning supplies (unsure if they were clean or dirty)
-Broken couch
-Dirty shower curtain
-No outlets in living room