I was so excited for this break away it was our first time using airbnb!
However on arrival the first things I seen at this property was crumbs on the kitchen top - a stench in the game/second living room (this was there the entire time I couldn’t even walk past without getting a whiff)
The sofa cover had dried food on them and lots of pet hair…
When the other guests arrived we had to clean the property ourselves including bathrooms…
Whilst doing this we found hair in the studio shower en suite!! and a rug/mat laid on the floor with muddy paw prints!
The top floor was the cleaner room but I had still cleaned.
We had brought frozen foods with us and as i was unpacking there was no space in the freezer for me to put these i then had to contact the cleaner (who i was told I could contact as she lives nearby) to come and collect the hosts frozen things so i can make space for my own!
The swimming pool room has a small bathroom there when we had gone to use this after a swim we seen “skid” marks in the toilet! How filthy!
When it came to putting the children into bed we seen the every single bedding full of pet hair and dirt marks on them! I contacted the cleaner who told me where the spare sheets are so we could change them. The host then contacted me and explained due to dogs living there and that there will of course be pet hairs and its in the washing machine and dryer hence on the beddings too - ok so why are the guests sheets not done in a laundrette!??
I had then gone to put my son to sleep when we kept hearing meows close by, my husband had gone to the balcony and outside the room to see where the cat is, we then realised the cat was trapped inside the hosts personal closet (closet is in the master suite) and it was locked. The cleaners son had told us the cat was missing for 3 days! We called the host and the cleaner (it was now 11pm) to ask for a key to let the cat out luckily we managed to find a spare in the house!
The next morning i was woken up by the host saying the cleaner is upset as we kept calling her I explained it wasn't me as i was asleep - i then went down and spoke to my friend who was staying with us too if she had called and she explained what happened… the children had made a bit of a mess from having breakfast and she wanted to hoover it up so she called the cleaner to ask where the hoover is, the cleaner speaks barely any english and misunderstood my friend when she said i need the hoover, the floor is dirty, where is the hoover.. (she only said it this way for the cleaner to understand in a short sentence) the cleaner then shouted at my friend and then passed it to her son who said the house has been “Enhancedly cleaned” and they don't know why we keep complaining and cut her off!
I rang the host back and explained what happened and the host was very apologetic, upset and so disturbed by all the things we had to deal with in one day.
We still wanted to make the most of our stay and enjoy our time despite all of the issues.
On our checkout day we had tried our best to clean up some things, pack and leave in time to honour the time we were given.
Unfortunately we had left a few dishes and some empty bottles to one side (we did not know we were supposed to leave the house clearing everything as it was our first time) once we set off i messaged the host to thank her for all her efforts and a lovely stay… she then replied to me in a very rude way saying the cleaner had sent her images of how we left the house, calling us animals for leaving her home that way!! She continued to be disrespectful without explanations!
We paid for the cleaning fee which is included in the package, due to this we thought its not a big thing. The host made us feel otherwise and ruined my whole stay i came back to feeling the same as i did and not refreshed.
If you read all of this i hope if you still decide to book this place you do not have the same treatment as we did…