Bob was listed as a "super host" and I didn't know what that meant, but he was outstanding. He met us at the flat, showed us everything and offered tips on all sorts of things, sending texts throughout our stay with links to events going on that he had specifically researched just for us, as well as links to other things like lost luggage websites. The flat itself is utterly charming and a great use of such a small space - my hubby and I, along with our 12 and 13 year old girl and boy all stayed comfortably, with plenty of space to put luggage. The view out the window is utterly beautiful - a church with gorgeous windows, and it is completely private despite the massive window and conservatory style ceiling. The kitchen really is very small, but we still happily cooked breakfast every morning and somehow they managed to put in a washing machine (dryer in the bedroom - we used both successfully), a dish washer (didn't use), and a great little fridge and cooker. Probably a microwave too though don't remember. The only issue is if your kids are sensitive to light, perhaps bring those sleeping eye masks - my kids didn't care and slept in, but perhaps younger ones might need the darkness. We just had the most wonderful stay there - best bit was there is a stand for the bicycle rentals on the street so we cycled up to the park and all over the city - magical. And close to all the shops and restaurants - bliss. Enjoy. xxx