I stayed here for the first few days of my trip and I loved staying with Heather and Tim so much that I decided to come back and stay with them again at the end of my trip. They were great bookends to my time in the UK. They're just the best. I've left a review before, but it's worth repeating: everything is as described, they make you feel very welcome, always with the offer of a cup of tea, the bed is very comfortable and they're just fun to sit with and have a chat. They're very helpful with suggestions of things to do in London and elsewhere in the country, if you need suggestions. Their house is about a 5 minute walk to the bus stop that will take you into Richmond or down to St. Margarets. There is also a lovely 20-or so minute walk down the Thames that takes you into Richmond (this was my referred option.) I miss them and want them to adopt me. (my mother says no. I'm still working on getting her to agree though.) Love you guys!