We didn't get to meet Hugh but we did meet Jenny and she seems to be the one who takes care of the place. Jenny was so sweet! Our flight landed early so we arrived early to the house and Jenny invited us inside her home, allowed us to use her bathroom and held our bags for us until we were able to check-in. She showed us everything and answered any questions we had. The house is very spacious! It is really clean and the TV has netflix which was very helpful and the wifi is great!! There is a full kitchen, with a microwave, fridge, stove, sink and even a washer.
The bed was incredibly comfortable! We were there in the winter so it was cold outside but the heater inside the house kept us very warm. The bathroom was clean and the water gets hot. We really enjoyed our stay here! Don't be fooled by the outside of the apartment and the stairs leading up to it, the inside is beautiful!
The apartment is only 2 blocks aways from the train station and about a 20 minute walk to the London Eye and Big Ben and about a 35 minute walk to Buckingham Palace. We were able to walk everywhere we wanted to go! When we were checking out, Jenny invited us in for English tea. We loved Jenny so much that we exchanged contact information with here. I highly recommend Hugh's place!