Rachel was very helpful and accommodating, especially when we were able to store our luggage before check in and after check out due to our flight schedule. We also had an issue with the hot water and she sent someone over to fix it right away! The flat was in the best location for our needs, we have both lived in London so we wanted to be in SOHO area but away from the throngs of people and noise. We walked pretty much everywhere but the Oxford stop is just a few minutes away! Plenty of fresh, nice towels, toiletries and quick wifi. Thanks for a great stay!