My boyfriend and I had a wonderful stay in Lucy's private room. Although we did not get to meet Lucy, she was very responsive and made getting to the apartment and check-in very easy! The room was clean and linens were provided. The bathroom was also clean and the shower had very good pressure and temperature. The location of the apartment was perfect. Very close to public transportation and right around the corner from the London Eye. We would certainly stay at Lucy's apartment again if we return to London!