Had a very bad experience. The main door did not have a handle and the hot water didn’t work.
The host was not in the house and didn’t leave a message or number to contact. We had to wait outside by the building until someone came to help us.
We were let in by the concierge but had to knock for 20 mins with no answer.
Then the host replies to our message to collect the keys from concierge which he was not aware of and had to wait long for the confirmation.
The main door didn’t have a handle and had to push for 10 mins and the host had not informed anything regarding the issue or collection of keys. We didn’t want to close the door and get stuck inside the house.
The boiler was also broken and had no hot water throughout the stay. We got sick by showering in cold water for 7 days.
The room was neat and good but the experience was horrible with no refund guarantee. We had to stay there as we couldn’t get another place at short notice during holidays.