Claire was overseas when we arrived but she had her best friend, Kay, waited at the property and showed us in. Claire visited us immediately upon returning from her trip. the property is exactly as per the listing and with TV and Internet service with Wi-Fi. Claire is absolutely friendly and responsive to our requests and 'complaints'. She immediately replaced a new fridge when the old fridge stopped working. We couldn't ask for a host better than Claire. We will certainly book the property should we revisit London in the future.