I know that this review won't be to Anne's liking but this was my experience with her.
I would start with the communication part which was perfect. Anne gave me all the details I needed, the response time was super fast. We agreed with the time of my (and my wife) arrival that was in the late evening, somewhere 22:00, and when we get there, we found the house very fast following Anne's indications. She was very nice and welcoming, giving us a quick tour of the house and the information and rules regarding our stay there. After that, we went in our room to install. Here comes the bad part. The room appeared clean at first, but when I looked closely to the bed, there were hairs here and there, and the bed sheets did not smell very fresh.
I was so close to leave in that moment, but I thought to myself that, maybe those hairs were not gone at the washing, and it's just an accident. Then I opened the closet, and it had free space for us, but it was full of personal belongings like clothes, footwear, boxes with stuff and so on. There were spiderwebs and spiders in a lot of upper and lower corners of the room, and it felt like the room was cleaned very poorly.
It was very late for us to leave, and we were still questioning if we should stay the all 3 nights or not. It was 10 Pm, we were in the city since morning, it was impossible to find something accessible at that hour in the night.
And when we thought that it could not get any worse, we went to the bathroom.
And that was it. The toilet was dirty, with spots of... You know. A lot of spots. There were another people's towels, a bar a soap for everyone to use, the floor was dirty and with a lot of hairs in the corners. Also around the sink were many personal stuff, pills and so on. In the morning we politely told her about the issues, gave her the keys and left.
Walking in the neighborhood to get the bus was so nice because it's a beautiful place with nice british houses.
I had an open ticket with the airbnb support to get a refund and it went well in the end, we get the money back for the next days and a 10% of the night we stayed at Anne.
Anne, you are such a nice person and I know that sometimes is hard to keep a proper cleanliness when you have a shared space.
P.S.: the personal garden was wonderful, I'm sad because we didn't had a chance to take the breakfast there.