So I'll start with the positives: the location is truly great - you are so close to St. Paul's you can hear the bells chime and the central location makes getting to Borough Market and the South Bank, The Tower, Soho, etc incredibly easy (also there are multiple tube stops in the area). The place was very clean and there were ample towels and dishware. The wifi worked very well and we never had an issue with it - something that can be spotty in a lot of AirBnBs.
Now for the negatives. There really needs to be an update to the listing for this place. I only knew about the construction across the street because of other reviewers. And the street is half the width of a normal street so you are literally METERS from the construction. Lucky for us, we were out of bed by 8a every day but the construction starts at 7a and runs until 6p so factor that in if you plan to sleep in (some reviews mention earplugs provided - we did not receive any). Also, a dishwasher and a washer/dryer are listed as amenities but when I reached out to management asking where the dishwashing detergent and laundry detergent were, I was told they were not provided. People do not travel with their own detergent and when you see these amenities listed there is an expectation they will be actually ready to use withouth having to run out to Tesco and buy a tub of 30 detergent pods that we cannot use up.
Also, there was no mention of the two flights of incredibly narrow stairs that are the only way of accessing the unit. Something to keep in mind if you are staying for almost a week and have heavy luggage.
There are no house rules re: what to do re: disposal of trash and when I asked about this the morning of our check out, I received a response 4 min before check out time telling me to get a key (!!!!) somewhere in a cabinet that had never been mentioned before and to take the trash down to a bin on the first floor (that did not exist). We could not do that with 4 min to go until check out.
Also, and this is a smaller issue I'm sure, but we were given a small sqaure bar of soap (like ones given in hotels) for the bathroom for a 6-day stay. So we also had to purchase a bottle of handwashing soap .
A lot of issues could be fixed with an updated listing reflecting the accuracy of the space and also - is really too much to ask to have detergent available?