Ashley was out of town but her husband who works nearby met us and showed us the place. This meant that we had to wait quite a while until he could leave his office. He was most helpful with carrying our luggage, and he was always easy to contact when we had a concern.
The apartment was very hot, this particular week being London's hottest, so an electric fan would have helped. As well as sheets on the beds, as the duvets supplied were too hot. But it was great to be there in our own private space, we being 4 adults with 2 young children who had the space to play. Being on the 5th floor we had good views from the balcony.