The location is perfection, zone one, really close to the underground and busses to everywhere! The room in, what we would say in Brazil, underground but is had a window. The beds and pillows were very comfortable and the bed sheets were amazing! The stairs to get to the room are fine and not that many, the place was extremely easy to find (which is not that common in London!) the washing and dryer machines were a huge plus! Billie, Max and their team were extremely responsive, kind and fair! Unfortunately there were mice in the room, we had seen our bag of spices eaten but on our last night we saw the mice running on the floor of the room. We contact the team, that was extremely helpful and solved the issue moving us to another room. They were very apologetic and affirmed that they take it very seriously. It was an unfortunate episode but cities like London and NY things like this can happen... anyways, we really enjoyed our stay and the whole team, especially Anna!
Cheers