Unfortunately, this was the worst Airbnb experience that we have ever had. Here are some of the lowlights:
Overall cleanliness and condition was poor (and not fairly represented in the pictures):
• Old, torn drapes
• Peeling wallpaper and chipped paint
• Old, flimsy furniture
• Loud, irritating A/C
• Sinking mattresses
• Low functioning washer/dryer
• Uneven, creaky floors
• Broken, decrepit toilet seat
Service/responsiveness
• We reported the broken toilet seat immediately and it didn’t get repaired until the day before we left after we were promised the whole week it would be fixed (we had to follow up multiple times just to receive useless updates)
• We were required to take out our own garbage / rubbish to the street (down and up 4, tight, winding flights of stairs) - not major, but another inconvenience
• Other guests left garbage bags and used food containers on the stairs that weren’t cleared away and were left there for us to climb over (my daughter tried to move it and tripped over it - she almost fell down the stairs)
• The check out time was established as 11am, but we were prodded multiple times the day before we were leaving to provide an earlier time
The neighborhood and central location was the only positive.