I would highly recommend staying with Phyllis for anyone traveling to London! The location of her flat is ideal and allowed us to see so much more on our trip due to her being centrally located right in the heart of London. Phyllis was very kind, thoughtful & knowledgeable. She helped us navigate the public transportation system and gave us great recommendations for our stay. The check in and out process was a breeze as she was able to accommodate an early check in and allowed us to leave our bags after check out and come back later to retrieve them before our flight later that evening. Definitely book with Phyllis if you're traveling to London, you won't regret it!