I booked this place for my stay in London because of its excellent location. I was first given a room on the 14th floor but due to a broken AC, I was later moved to the 9th floor. Generally speaking, the room was tidy and everything looked good. I did think that the rooms were a bit too dark for my liking and the light control was all over the place. It would also help if the AC control was closer to the bed because when it got too cold, you had to get up and walk into the living room to change the temperature but this is a minor thing. Overall, the staff was very helpful and they even let me check in ahead of the official time so that was nice.