My family came to LDN for a funeral but had to leave our 1st Airbnb because the heating wasn't working (in December). Kay responded quickly to my messages & was open to a last-minute, day-of booking.
At the time of booking, if you copied the address listed on Airbnb for Kay's unit and copied it into Uber/Maps, you'd be taken to the wrong location (about 8 mins walk away). Kay had sent a Maps pin link with a better location, but check-in would be easier w/ the correct address on Airbnb. The lockbox was also difficult to find in the dark.
Before booking w/ Kay, I explicitly asked him to confirm that the heating was working. Kay said that it was, but when we arrived the unit was cold & the heating wasn't working. Kay sent someone fix the heating, who arrived later than initially promised. The heating seemed to get fixed ~1.5 hours after we arrived, but by this time (around 12AM), we were already leaving.
This unit shouldn't be listed until working heat is guaranteed. Disappointed.