My husband and I were in London for work and we brought our 5-year old son with us. We used Chris's place as our home base. The apartment is as beautiful as is shown in the pictures, and it is extremely clean and well-organized. All the essential items that any tired travelers would want are there in the unit upon arrival -- shampoo, soap, tea, coffee, and even some fresh fruits. The kitchen is well equipped for basic home-cooking, which was very useful for us on nights when our son was too tired to go out to eat. All the appliances work well and the house-manual provides very clear instructions. There is a lot of closet space and no clutter. Although we never met Chris in person, he was very responsive to all our inquires. Chris's place made our stay in London that much more enjoyable. Thank you for a great stay!