No heat, no hot water, no host. We stayed for 5 nights. We had hot water for the first night of our stay, but after that nothing. There was no heat for any of the nights (especially a problem since the bedrooms are in the basement, the coldest part of the house). Not only was the host out of country, but also could not be reached by phone, which meant we could only communicate through airbnb. She did not leave anyone in charge who may have been able to help us, and there were no instructions left that might have made it possible for us to troubleshoot the problem ourselves. We were completely on our own and unable to fix these problems. (We are unfamiliar with English boilers and extractor fans and radiator heating.) The host admitted she did not ask her cleaning women to turn the boiler on; if the guests are expected to do that they should be told so and given proper instructions. On top of it all, the host was rude to us and accused us of behaving badly when we did ABSOLUTELY nothing wrong!!! All we wanted was heat and hot water. We have been offered no compensation or even an apology. This experience coloured our entire stay, and not in a good way. We have never had a bad revue from an airbnb host but we were terribly let down this time.