Yvonne is an extremely friendly, attentive host, quick to respond to all queries. Overall location was superb and building is exceptionally safe/ secure. Just a few minor points to add, which others may find useful. The heating took a while to warm up on the unusually cold day/ there are 2 flights of stairs reaching the room and it's at the very far end of building, which may not suit everyone. Plus the hob took 15 mins to heat up a pan enough to cook with. Perhaps cleaning fee/ extra charges should be adjusted according to number of days spent, as we felt we paid more than average. Otherwise comfortable and good provisions.