Our first experience with AirB&B was spectacular! Jack was a consummate host all around, with sterling communication as we booked, got closer to the trip, and throughout our stay. His London Flat was precisely what he outlined, and much more. We were greeted- not even at the door, but at the nearby Tube Station we arrived at, and personally escourted to the building where we were given a full tour and tutorial. The flat itself was brand new, user friendly, and had stellar amenities including a state-of -the-art gym, lightning fast wifi, full automation appliances, gorgeous large screen TV (w/ Apple TV), and the local superstore with everything from groceries, to additional supplies was literally downstairs! We were steps away from public trans. Speaking of steps away- Jack was located in the same building we were staying. Never intrusive, but let us know he was there if we needed him. This experience came complete with a personal touch too, as Jack and Sarah brought us out for an evening at a local (proper) neighborhood pub for dinner, and then proceeded to cook for us a full Sunday Roast with all trimmings. It was a true British experience. I'm convinced this was the best way we could have done London. The sights and spots were breathtaking, but to find a gem in this flat, along with Jack at its helm, was, simply put, second to none.