Easy to get to and from central London.
Ok. apartmen,but it could have been cleaner. Found dirty socks (not ours!) under one of the beds.
The best thing with the apartment was the swimming pool even though the children were disappointed about not being able to use it in the morning.
We would have appreciated more accurate information on the website about the swimming pool's opening times and that the laundry facilities are in a shed in the garden(and that you to pay each time you use a machine)
We could only use the swimming pool from 2 to 10 pm(most of that time we were in London sightseeing)
The washing machine/dryer was in the garden and we had to pay with £1 coins( 2 or 3 depending on what programme you needed to use)
A folder in the apartment said we needed to follow the instructions to use the washing machine and dryer. But there were no instructions by the machines and no information about how many pounds you needed to finish a machine.
One towel each for the whole week felt insufficient so we had to use the washing machine quite frequently.
It would have been practical to find some information by the front door, like where to find the office (without having to read the folder and try to find it on the small map there)
Maybe photos of the staff so that we knew who to look for.
A few weeks before our stay I asked Sue about how to get from Heathrow to Catford. She replied quickly and gave us a detailed route by train and tube.
She suggested checking ticket prices as it might be only a little bit more expensive to book a cab local to where the apartment. When I asked if she could recommend some local companies she didn't reply. I texted her twice but still didn't get a reply.
We found the rubbish/recycling system confusing. If we wanted to recycle we would have to buy and use clear plastic bags.
We got 3 black rubbish bags, but no clear ones.
The sofa was very uncomfortable. Kept falling apart.
The door to the smallest room (by the living room) has a big gap at the top. Difficult when the children wants to sleep and the adults wants to sit and talk.
The garden was OK, but not very inviting. On the path from the house to the swimming pool area we had to step over fox droppings and they were not removed during our one week stay.
We had an OK week, but will not be coming back for another stay.