Even though my husband and I didn’t have the pleasure of meeting Mark, he made us feel welcome immediately. We were sent very precise instructions on how to retrieve and drop the keys off which was a huge relief after a long day of travel. We loved how “homey” the room felt! I initially feared how noisy it would be with the overground rail so close to the apartment but was very pleased at how little you could hear it. The location is near several bars and restaurants which we took full advantage of considering they were priced way better than dining in central London.