The flat was quiet and comfortable - maybe a bit tight if someone needs to use the living room sofa for more than a night or two, but I guess pretty spacious for inner London. It's on a fifth floor, so the lift is very handy. Check in and out was easy, with a 24 hour reception. Close to buses, tube, and overground train, and just three tube stops to Paddington for easy access to Heathrow. Carol was responsive and helpful.