Unfortunately I didn't get to meet Helen in real life but what we arranged for the keys was totally fine and easy and there was a great info pack for when I arrived. The apartment itself is just perfect. Beautiful, spacious, stylish and cosy. A real home from home. Walking distance to great transport links and central London and near shops, pubs, restaurants and the gorgeous Hampstead Heath. Really, I highly recommend this wonderful place for anyone looking to stay in homely luxury in London!