When we arrived there were definitely some hiccups, primarily the air conditioning did not work and there were cleanliness issues. Daniel and Andrew responded immediately, were very professional and kind and tried to fix them immediately. They were unable to fix the air conditioning but fixed the housekeeping issues right away, for example bringing us all brand new sheets. I found Daniel and Andrew to be very responsive and to have excellent communication during our whole stay. The apartment is large and spacious. I feel bad Daniel and Andrew were victims of people who had a huge party there. Other than the carpeting and wall damage, it is otherwise new. The bathrooms are lovely, the hot water is endless and the water pressure is great. It does not have personal touches that come with an airbnb that has been around for a long time but it is true to the pictures. I left a few travel books, tea and french preserves to start building the little touches that come with time. There are absolutely no decorations but after the party people trashed the apartment I can understand why Andrew and Daniel don't want to put anything in there like blankets or pillows are anything on the walls. There is a very large patio but there is no patio furniture and it is not truly enclosed with a secure fence, just bushes. We found this out because the neighbor dog kept visiting us inside the apartment, which my children loved.. You might want to pay attention to this if you have small children or other animals though who could escape if you leave the patio door open like we did because of no air conditioning. The other nice thing is there's an entire large interior building courtyard that is completely secure because of the way the building is built and the neighborhood kids all play there and my children enjoyed visiting with them and I could hear and keep an eye on them. The apartment has great light but you will need to keep the windows in the 2 bedrooms that face the street closed due to the noise from the construction in the street but the windows are very well insulated and you won't hear this noise when the windows are closed. The apartment is extremely well located to transportation and there is a small grocery store on the corner ( a Co-op). The small grocery store is hit-or-miss as to whether it Is well stocked or not. The apartment is also a few bus stops from the Gallions Reach shopping center with a Tesco Extra, Boots and many other stores and a few restaurants. The neighborhood is safe and well maintained and the neighbors are kind. The only glitch we had in the neighborhood location was that we had a really hard time getting Uber to come out and pick us up. We really like to take Uber and multiple times could not get a driver to come out to that area and I have a 5 star rating on Uber and tried to get all levels of Uber to come out so I know it had nothing to do with that. When we did manage to get drivers they basically said they're not a lot of Uber drivers in that area. BUT....again... The apartment is extremely well located to transportation both the above ground and bus stops and it is easy to buy tickets right outside the stations (we just have a disability issue). I would stay here again if the ac was guaranteed to work.