The host Veronica said someone named Marc would check us in, then when we arrived no one answered the door, Marc wasn’t there and we waited for over 15 minutes in the rain. Finally, the cleaner who was inside (who did not answer our first 10 knocks and doorbells) let us in.
This cleaner was not friendly, didn’t speak English well and did not have much knowledge of the house.
All our group wanted to do after an 8 hour red eye flight was have a shower, grab some food and take a nap. Unfortunately, the hot water was not turned on and neither Marc nor Veronica helped us for hours (gave Marc a call on the number Veronica gave us, but he hung up on us lol). We had to go out tired and unshowered. Finally Veronica sent the hot water control details for us to figure out—didn’t give explicit instructions). After fiddling around with it we were able to get the hot water on and working. I don’t understand why the host didn’t have it turned on in preparation for our arrival in the first place.
WiFi details provided for the basement were incorrect and we couldn’t log on.
The host initially said a late check out was possible, but a few days before our check in when I messaged her again, she said it wasn’t possible because there were guests arriving after us. I checked the availability calendar and it showered that the day of our check out was still available—meaning no one was checking in after us. I’m not sure why the host lied, if you changed your mind about late check out then just be upfront about it.
We agreed to check out at the regular time but arranged to have our luggage stored for a few extra hours. 15 minutes after our check out the host messaged us to come take our bags— ??
There were no hand towels in any of the bathrooms
It’s a beautiful home but we were very disappointed in the host, hospitality and communication.