The flat is in a great location and check-in couldn't be easier. It is all the sadder that the flat was not clean or ready for occupancy even 2 hours after the actual check-in time. The attempt to resolve this problem with James didn't get us anywhere, as he only said he had better things to do. We received neither an apology nor a proposal for a solution. So, unfortunately, the communication was terrible and James was very rude. Nevertheless, the flat was very nice and is highly recommended with its central location.