We've stayed at one of Ben's listings before and had previously stayed in better rooms in the flats he manages. Communication was great as always but the listing wasn't correct, stating we'd have 2 sets of keys which was a bit inconvenient. We raised this last time we stayed but the listing is still incorrect. The showers in Flat 8 also weren't as good as those in other flats of Ben's we've stayed in. Bit of a shame considering we thought we knew what to expect and paid similar amounts both times.