I requested to book Tanvir’s place on Friday and was supposed to check in on Sunday at 12:00 (there was an option to select check-in time). He did not respond in the app chat, neither did he pick up my phone calls. I wanted to cancel the booking but he had confirmed my stay in the mean time, thus I could only cancel with 50% refund. When he finally decided to call me (around 2pm on Sunday) I had already booked a hotel. I told him that his response was very late and I already got another place. At first he apologised and told me that I could cancel with 100% refund. Just 5 mins later he told me in the chat that “due to the strict airbnb policy” I could only get a 50% refund because I had missed the time when I could cancel and he tried to persuade me that it is all aibnb’s fault and he still wants to host me. Obviously this did not work...
Then I called aibnb, explained them the case... and after 30 mins they calld back telling me that Tanvir didn’t respond to them either and given the circumstances they are giving me a 100% refund + a discount voucher for future aibnb stays. Needless to say they apologised around 1000 times for the caused inconvenience...
So the moral of the story is that in this situation Tanvir knew it was his fault but still tried to take his money and wash his hands with the “bad guys from arbnb”.... such a reliable host!