We communicated with Etsh for our stay. He was very friendly and responsive to our messages, and although we did not ask for anything, I'm sure if we asked, it would have been done quickly. The location is walking distance to many areas of interest. Those a bit further away where made accessible to us using the Underground Train. We stayed in the off season and some attractions where closed however we expected that to be the case and felt we did not miss out on too much.