We had not received any information regarding how to check in to the property on the run up to the trip. The night before we left, I messaged for details, there was no response. Driving to London ready to begin a night away, which was a Christmas present for our children, I messaged again to ask for details. At 11.15 under 4 hours to check in (We had already driven 2 hours to get there) received a message from Air BnB to say our stay had been cancelled. Still awaiting a refund of £330! Very disappointing and completely spoilt our trip. Never experienced something like this booking before, not even an apology from the host.