Betty seems to be a kind and considerate person, we did not meet face to face. The apartment is spacious but dated in terms of decor, and the mattress on the double bed is unacceptably soft and sagging. The additional per night fee for a second guest, even one sharing the same bed, was far too high at £25; this additional fee came as a surprise to me after booking at the face price. AirBnB attempted to negotiate on our behalf but with a poor night's sleep due to the soft mattress, we had to move elsewhere.