It was our first time in London, when we typed the address provided into the maps app it sent us elsewhere, we were only able to find it when we typed the name of the building. we couldn't get a hold of the host, until nighttime. I don't know what we could have done if we couldn't figure it out ourselves. Clearly a project building. the refrigerator had expired food inside. The apartment was dusty and had mold on the walls. the mattress was the major of the problems, you could feel the springs and you would sink if you laid down, the bedsheets were old, overused, and scratchy. All pillows (including the decorative ones), the mattress, the duvet, and the couch all smelled moldy. We bought a new set of pillowcases and bedsheets. Worst of all while packing before going to the airport, suddenly lost power, heat, hot water, and internet. we had to finish packing in the dark using flashlights.