Overall I felt the place was very nice. Location was perfect. The place was clean. My only slight complaint was that I think the couch needs to be replaced. I for sure couldn’t sleep on it when it was folded out so I had to fold it up. It just dipped in too much. But once I folded it up to be a couch it was fine. I am a small person so I fit on it perfectly. My other slight complaint was that I could not figure out how to turn the heat on. Although, I am American so I probably could just not figure out how to turn it on LOL! That is more of my fault! Helen is an excellent host. I highly recommend her. She responds so fast and she was able to even get an extra cot for the room. If I ever go back to London, I will certainly stay at her place again!