The location is excellent, just off of High Street close to shops, restaurants, bus and tube stop and within walking distance to Kensington Palace and gardens.
Communication was very good before and during our stay, with prompt and helpful responses.
However, we were assured we could check in early, but on the day we were told we would have to wait until 3pm to check in. We arrived at 4pm and waited an additional 20 mins for the cleaning staff to have our apartment ready. A family that came in after us the next day were also waiting in the lobby unable to get into their apartment on time.
The apartment had a musty smell and, while the apartment was clean, the walls were dirty with marks. As reviews have stated before, the 2 bedroom apartment is very small. It did not fit our family of 5 very well. I would recommend these apartments for no more than 4 people.
Overall, I think it was a 3.5 star experience. The hosts were very kind in their communication, but issues checking in, the musty smell and the small quarters were less than expected.