We had Amy meet us at the flat and she was lovely and very kindly waited for us while we were stuck in traffic. The best thing about this flat is the location - it's truly great. In a quiet street, just down the road from Hampstead Heath and a short walk to Hampstead High Street. We also appreciated having the two bedrooms plus an extra sofa bed and mattress if need-be. The main concern with the flat is that it does need a good clean - there is a lot of dust on surfaces, skirting boards etc. However if this doesn't bother you, we found it a good place to stay as a family of four.