While this flat is in a central location, the lack of cleanliness makes for poor value for money.
We arrived a day early -100% our fault - and because it was key lock-box access, we were able to enter the flat. We found an unmade , soiled bed and coffee rings on the counter, which arguably was a function of the fact that the flat had yet to be serviced. However there was also an general air of grubbiness about the flat with stained carpets and stains on the upholstery.We contacted the owner’s friend who was helping out and realized our mistake, found accommodation around the corner at the Holiday Inn Express-and the stark contrast in cleanliness was striking. Long and short we found accommodation elsewhere for our time in London.
So even thought the owner’s friend knew we had concerns around cleanliness, we were not contacted again during our stay. On the day of our check out the owner emailed- we shared our concerns- she suggested a refund could be possible as she wanted us to be happy. We responded that yes, even a partial refund would be welcome. We haven’t heard from her since. Moving forward I would suggest that if the owner or owner’s representative isn’t available to meet their guests that this is possibly a warning flag- it is difficult to problem solve this type of situation over email.