Nicholas was very responsive and flexible. Location was perfect for walking access to a Fulham-Brentford match at Craven Cottage, a lovely pub (Fox & Pheasant), and excellent spots for fish and chips (Fishers) and Indian food (Pure Indian Cooking). The bus into Central London runs frequently and is close by which was very helpful during the transportation strike. The place is spacious with access to outdoor patios, but be aware if you have difficulty climbing stairs and the front door key and gate access are finicky. The windows don't open so the flat can become stuffy but the AC on the top floor worked great (although the cool air did not reach the other two bedrooms on the second floor). The living room could use some updating as the furniture is a bit worn and stained. All in all it is a great spot if you want to see football and be near Fulham and Chelsea.