Lovely apartment and location, but we had a really disappointing experience with the heat. When we checked in the heat had been left on max, when it was a scorching hot day in London. We were sweating getting ready, and could barely sleep at night because it was 80 degrees F in the apartment, when it was only 60 degrees outside. We received no help with fixing this, and I had to personally research how to turn down the boiler, because the thermostats throughout the apartment were turned to minimum, yet it was still scorching hot. Additionally, the bottom sheets had stains all over them, so we had to sleep on top of the sheets. Bed was also extremely uncomfortable- like sleeping on springs.