The night was completely unproblematic and went smoothly. The room, kitchen and bathroom were clean and everything from the description was provided. Samir was friendly and however I didn't need to ask for any questions as the instructions are simple enough to follow, I'm sure I'd get any help that would be needed. West norwood is a great location if you want to have quick access to central london, be it by bus or train, the place itself has a couple of good restaurants and parks around with a great view of the city skyline, there's also a local cinema. Overall a good and affordable offer.