When renting through this type of service very good Communication is an absolute must and Maja maintained excellent communication throughout. The wine and chocolate left for us was a very nice touch. The house itself is just as described in the listing where everything apparently was very well thought out with only a few quirks. A lot of glass by the way and a surprising step into the living room from the foyer that got all of us at least once if not many times- it got to be funny. 4 bedrooms with 4 bathrooms- all of the bathrooms have at least a shower- the middle floor bedrooms have full, large, beautiful bathrooms (the shower wands however take a little planning before use). When looking at the home through Google Maps its obvious that its near train tracks so there was the concern about the noise. Well, we stayed the first night in the top room, which is the most exposed of the rooms to train noise, with the window open and slept like babies- its barely noticeable in the rest of the house so it wasn't a problem for any of the 6 of us. The main TV is on antennae so some stations come in great and some don't but we weren't there to watch TV so it was a nit. Wifi is on a per Gigabyte allowance where one gets at least 3 gigs gratis- should be more than enough for most people. Tons of outlets but don't forget your travel adaptor (3 prong). Excellent location- the house is situated a half block from King St for any kind of shopping / pubs and 3-4 blocks from 2 Hammersmith Tube stations (be careful to pick the right one- they each service different lines- the Broadway station has a grocery store in it that is open early to late)- London in general has excellent bus service throughout. Not sure we ever figured out the dishwasher but the washer and dryer worked great- we left our detergent. If there are elderly in your party (as there was with us) then they need to be pegged for the main floor bedroom- the stairs could be tricky for bad knees- especially to the top floor.