Automated messages were sent out by 'Shlome' on two occasions saying how super excited she was that I was staying at her apartment. This excitement soon dissipated though when I let her know that the house was freezing (-4 degrees). There were no instructions in the apartment as to how to turn on the heating (or instructions about anything else for that matter, such as the WiFi), and it was not obvious how to do so. When I questioned 'Shlome' about this I was just sent a video which was of no use at all. When I asked her to send someone out she asked me if I was willing to pay for this. Incredible that such little care was taken for guests who had paid well to stay in a warm apartment (it was 24 hours before someone eventually came round to get the heating working). 'Shlome' showed no concern about the flat being freezing on arrival - instead she just seemed to want to insist that we should know how to get the heating working. So, beware of her super excitement and avoid staying here!