We didn't meet Anetta & Toby but instructions for accessing the property were good. Very good location; access to Central London & tourist attractions good. Overall, disappointed as sofa bed was uncomfortable; upon arrival we had to make our own beds; overall size tiny; no extras. We have since stayed at 6 other Airbnb places in UK & Paris & this was the most expensive & least value for $. We just left another property in London which was far superior & cheaper although location slightly inferior (Greenwich- had 2 large bedrooms, 2 bathrooms & had loads of 'extras').