We had no trouble finding the apartment and pick up/drop off of keys was extremely convenient and flexible. The apartment was very neat and clean and as described in the listing. It was perfect for our family of 4. We had privacy in our bedrooms and enough bathrooms to not feel crowded. The location could not have been better, with everything within walking distance (Tube, coffee, restaurants, bakeries, grocery stores, bike rentals for Kensington Gardens) and the internet and TV worked perfectly. It was a great home base for us to be able to relax for a while and hit all of the sights without having to use cabs or spend a lot getting around. Everything was very comfortable. It was our first Airbnb experience so we will definitely do it again!