Jenny was a very good host. She was an excellent communicator and tried to resolve our issues however we were very disappointed that the washer/dryer did not work as we specifically choose this apartment for the washer/dryer. Jenny did pay our dry cleaning bill but it was very inconvenient and took a significant amount of time from our vacation getting rides back and forth to drop off and pick-up the clothes. The apartment looked just like the pictures and the beds were comfortable. The location would have been good if is was not so expensive and there was not construction 24/7 at the Waterloo station which was right out side our window. If you don't mind a lot of noise day and night with men working with heavy equipment close enough to almost touch them right out side the bedroom window then this place will be good for you. When the construction is complete it will be a good location but keep in mind it's upstairs from a bar.