I booked this place for my family who was coming to London for my graduation and was very disappointed by the service offered. I specified well in advance that there would have been three people sleeping; however, the flat was prepared only for two. The missing set of towels was brought one day after, thus causing problems to my family who had to prepare for my graduation with just 2 set of towels. Responses to enquiries during the stay were never prompt: the television was not working for te whole length of the stay (4 days).
It was not specified that the flat is in a building with no elevator: around 100 steps had to be made to reach the place. This was very annoying for my dad who wasn’t feeling well in that period.