My parents stayed at her unit recently. She made their stay very welcoming, even going out of the way to accommodate them with a more spacious unit. The unit was as advertised, brand new and very, very clean. Zero suprises, lots of coffee, towels, bankets and even a daily cleaner on hand. The building is secure, in a great area and quite. Communication was easy and quick. I'll be letting any visitors coming to London to stay here.