Alex was really attentive. Although we did not meet face to face, he made every effort to keep communicating with us and all arrangements were in place for key handover etc. The apartment was clean and cosy and had everything we needed for four people for five days. Very comfy beds. Alex left us lots of info about the area, how to get around, and we had the use of his wifi and computer. The location is great, a nice walk along the river to the supermarket, and an even closer shop just downstairs. We mainly used the very convenient overground rail station to get around, though tube wasn't too far either.