This apartment is in a great location just behind Kensington high street. The apartment is lovely and represented well by the pictures.
Unfortunately we were not able to stay because the elevator was broken and the apartment was on the fifth floor. Traveling with elderly parents made our staying here impossible. The maintenance person was at the apartment at check in by sheer chance and tried to help us as best he could for the night. Capital Residencies did not respond because it was a weekend and they didn’t have anyone available which I find unacceptable. I understand elevators can breakdown and getting parts can take time but it should be policy that customers be notified as soon as possible. The elevator had been out of service for a week and wasn’t schedule to be fixed for several more days. There was plenty of time to notify us before arrival.
A shout out to the Airbnb customer service team. This was my first Airbnb booking and it could have ended in disaster except for the great customer service representative who helped us thru it. Another listing was found with their help and even though we lost day of our vacation to logistics we are grateful it all worked out it the end. Thank you Airbnb!