The team is just excellent - can’t fault any of the customer service, everyone was helpful, and very patient accommodating all my travel issues and package deliveries to the hotel. The entire experience was wonderful and for a small fee I was able to upgrade and get an incredibly comfortable room, spacious with lovely bed and nice sized bathroom. The “go green” initiative was very welcome, and I was happy to take advantage of the initiative and not have my room serviced, although I didn’t need the financial offer as incentive I did end up using the vouchers in the hotel restaurant which were very welcomed - food was great, which was a welcome surprise. Really can’t recommend this hôte enough - for a Strand hotel, a stone’s throw from the Savoy, it’s phenomenal value for money, with a wonderful team of dedicated staff, super friendly and really welcoming.