I'm sure Flavio is lovely, and as soon as I booked he messaged which was friendly and nice. Unfortunately, we were told the cleaner had an emergency, so when we got into the flat it was an absolute tip. Nothing was clean and there were blood stained tissues in the kitchen. Flavio apologised and told us another cleaner was coming at 6:30pm. We were told we could check in from 3pm so when we got there we ended up skipping plans we had paid for as we could not get ready and didn't feel comfortable sitting in the mess.
Once clean, the place was decent. Other than knobs missing from draws and pictures hung up with screws. The building the flat is in wasn't clean, either. The flat was okay after the cleaner had been. It's just a shame how things worked out.