Tina, Lisa, and the rest of the team were very welcoming and hospitable. I was able to communicate with them quickly in regards to dropping off my luggage before check-in. They provided some great local recommendations of shops, restaurants, and attractions in Soho. The place itself was as described in the listing, it had everything I needed to make my stay in Soho perfect. (Having a full kitchen was a huge plus) 100% would recommend to anyone and if I was staying in the area again, I would definitely stay here again!