We found this apartment to be quite disappointing, considering it is a professionally-leased property.
Pros:
- Reliable internet
- Effective heating
- Wonderful location
- Excellent staff who were very easy to get in touch with
- Well-equipped kitchen if you wish to cook
- Can dry clothes as there is a clothes line in the bathroom
Cons:
- MAIN ISSUE: The apartment smelt incredibly strongly of cigarettes. This was not acknowledged with us until we brought it up with the staff. It seemed no effort had been made to resolve the issue and we were not offered any compensation (however, they did offer to buy us an air-freshener which we'd already done)
- The sheets, towels, pillows and blankets are all very old and worn. We were only provided with a single set of small, thin towels for our 5-night stay.
- Blocked drain in bath drains very sluggishly. As you were standing in an inch or so of water, the bath became very slippery
- Some plates and cutlery were not clean
- We were only provided 1.5 dish-washing tablets for a 5-night stay
- Hot water was unreliable, even with the boost function. Best to avoid having a bath if there is more than 1 guest who needs hot water!
- There are little plaques with instructions (and some threats about being charged) mounted to the walls/in the kitchen. These are not shown in the photos, and it certainly detracts from the homely feel of the apartment.
- 60-pound late check in fee (for check-in at 6pm). This is the first time we've incurred such a fee staying in airbnbs.