Jane has a lovely flat in a great location. She is very accommodating, even though we did not meet Jane we spoke with her several times. The only issue we had has nothing to do with Jane; it is hard to navigate yourself to the side door after 10pm, and the front desk guy was extremely rude to my whole family and refused to help us. We found out that a man across the way from Jane had the same issue when he had a guest staying over and the front desk guy refused to help then too. Just make sure you know how to find the gate before it gets dark outside. Other then that we really enjoyed our stay, and would recommend her to anyone! If we come back to London we would stay at Jane's again!