We have stayed here three times. The location is fantastic -- about three minutes from Waterloo and Waterloo East. I can't fault the facilities, but this time (not the other times) the access details did not arrive by 4:00, the earliest checking-in time, so I phoned the contact number, but got a number inaccessible message, or something similar. Fortunately I had the contact number from our previous stay, and things were swiftly sorted out. I would stay there again, simply for its convenience and ease of access to much of London, plus the fact that Lower Marsh is a wonderful street -- and the Scooter Caffe almost next door is terrific and wonderfully atmospheric with really great coffee and croissants, and the restaurant-bar immediately below, Unwined, serves great food.