The apartment is great in a fantastic neighborhood very close to the tube, grocery store and everything else you may need. Unfortunately as soon as we checked- in we noticed that there was not cutlery to be used - there was one fork an one knife for four people.... We immediately called the number provided but nobody did nothing until we called back hours later and the cutlery was provided the next day. Considering we had two kids to feed, this was a real problem. We also had an issue with the hot stove which was not working as, we were told after many calls, it only works with specific pots and pans which must be recognized by the electronic stove. These important information should be provided with the instructions on the apartment. Lastly, the shower can barely be used as the drain does not work and even a quick shower causes the water to overflow and flood the bathroom. Again the apartment is great with a perfect location but the servicing and maintenance was not at the level we expected.