We paid for 5 nights and it wasn’t a cheap apartment as it is in an apartment complex with security and quality apartments. We did not get what we paid for. The apartment was very cold when we entered; the guy who showed us the apartment did not know whats what and he said that we will use the portable heaters they brought(we then realised these were AC’s without heating.) they told us to use the central heating system in the house, and cane twice to the apartment to open it and kept telling us that it will work and take some time to heat the apartment. The apartment was not heated for two days. First night we slept in the cold, second night at the end of it, he brought us portable heaters. It is the end of November and London was 4-5 degrees and even less at night, you cant even imagine the coldness in the apartment. We really believe that the heating system did not work and they thought bringing a few heaters was enough.There were hairs on the sheet as if it was never cleaned and it was obvious it was not cleaned from before(even if the host told us it was changed), we had to change the sheets with some sheets we found in the wardrobe we assumed were clean. Apart from the hairs on sheets and the heating problem; there was no hand towel in one of the bathrooms and there was no handwash(there was a handwash bottle but it was filled with water) ; there were towels in the washing machine which we did not know clean or dirty(we wanted to wash some laundry but we couldn’t) ; there were two bathrooms in the apartment; and one toilet paper each was left for us; we had to go out and buy some more whereas it should have been left more for us; there was a cup in the balcony with cigarette butts in it, it is not a major problem for us but it just puts the question in our minds if the apartment really was cleaned thoroughly before we arrived. We wished for a pleasant stay and the hosts Ben and Amy seem like nice people, but we do not recommend this place for anyone else; you can find cheaper and better.