Before I stepped foot into this airbnb, I had mentioned to host I was potentially considering extending my stay (thank goodness I didn't) and she immediately raised the price of the airbnb, just so you have an idea of morality.
I had asked her to fix the heater and she kept gaslighting me, telling me to adjust my expectations of a London winter. Only for her to text me to try a bunch of different things myself that could result in me being splattered with hot water (lol). After she berated me, I demanded an emergency plumber and he found the thermostat no longer works, of course.
This is an obscene amount of money for an unkept space, with the heat not working, the baseboard falling off, and none of the amenities that are promised. Not even a shower towel was present.
Upon being extremely uncomfortable by the way the host was speaking to me about the heater (she was upset-- she didnt feel appreciated, like how about how taken advantage and disrespected I feel?) I informed airbnb that I would be exiting due to the fridge, dryer, and hot water then to not work as well, and feeling like host wasn't capable of communicating through these issues.
Host sent me a barrage of angry messages, rudely gesturing at me, and insinuating that I broke her appliances. To explain the extent of this problem, I had a case manager overseeing this stay and airbnb instructed me not to respond to her messages and overtly apologizing for her tone, to which she was even more angered.
She was upset because she got a last minute notice of my departure (airbnb told me to not respond to her and that they would inform her about my departure details) and she made a huge deal about "figuring out a way to have me check out" only for her to send a bunch of prerecorded videos and pictures of a very easy check out process!
Don't waste your time, money or energy