I've used Airbnb nearly 15 times and this was my worst experience thus far. I never give bad reviews, but in this case it is warranted. Pedro gave me the wrong lock box code for the apartment. I tried to call and message Pedro for hours, with no response. I finally heard from Pedro with the corrected lock box code and got into the apartment hours later at 9 PM on Easter Sunday. Pedro blamed the issue on a miscommunication from the house cleaner. Miscommunications happen, but not responding to calls and messages for hours when you know a guest is due to check in goes well beyond a simple mistake. The apartment itself was as described and very clean. It did, however, lack some basics, such as paper towels and dish towels in the kitchen. The bathroom is very small, even by European standards. The mattress on the bed was extremely soft and uncomfortable. Wifi was spotty at best and often did not work at all. Again, I don't like to put hosts on blast, but I was really disappointed in this Airbnb experience.