I regret booking this place so much. I was in tears and we almost booked a block of rooms at a hotel it was so bad but we had so many people coming to stay it would have been hard to change last minute. We ended up booking a hotel for the Grandparents as the AC didn't work at all and their shower didn't work either.
It is listed as having AC but what that really meant was a fan in every room and one old room unit on the fifth floor that could not even blow out a candle. The home, esp the lower levels smell of mold and the bathroom is humid and musty.
The kitchen sink wouldn't drain, showers were overflowing, shower doors coming off hinges, etc. The listing should say that it is an additional 150 GBP and will take 10 hours for the hot tub to work. People book this home thinking the hot tub will be ready for them for their stay without additional charges or wait. Also the third floor has ants.
It would also be better if the cupboards were not filled with so much random junk. All the closets and cupboards were full of random stuff inside.
Every Airbnb I've been in has had nice, hotel quality towels for at least two per occupant plus washcloths and hand towels. This place had the thinnest, cheapest towels. One per guest.
I called them or emailed almost every day about AC, more towels (they could only bring 3) the hot tub, they left wet laundry in the wash, etc. I've never, ever had to contact a host except for wifi issues.