Claire was a great host, very understanding when we showed up hours later than expected after a customs delay. She responded quickly and was very communicative, which made for a smooth check-in/check-out. The flat was clean, spacious, and had everything you would need for a short or extended stay. The location was perfect--close enough to walk to popular sights/attractions and very close to public transit. We really enjoyed our stay in London and this flat/host one was of the main reasons! Would highly recommend!!