Barbara was absolutely amazing! My friend and I came to London for a week for vacation and could not have asked for a better experience. Our flight arrived early and the individual staying the the room before us was not checked out. Barbara offered to hold our luggage so that we could start exploring the city as well as offered to let us use one of her bedrooms to shower and freshen up. Upon our return, they not only cleaned and set up the room but had taken our luggage down for us as well! Barbara was very open to helping us find restaurants as well as recommending places we might not have had on our list. She was very accommodating. The room was great, it is exactly what you see in the pictures. It was very clean and nice. There was a blowdryer, international power converter, and bathroom essentials (shampoo, conditioner and soap). She was working on the kitchette while we were there and planned to have that completed in the next few weeks. She did have a mini refrigerator and coffee maker though for the room until it is completed. The room was very private. The location was perfect! We were able to walk everywhere, we were no more than two-three blocks from Kensington Palace as well as two different underground locations. There was a small pub on the corner and other restaurants were right around the corner. The setting was ideal!