Joseph's flat was our first ever Airbnb experience and it couldn't have been better. Although we never met him, we emailed, texted and spoke on the phone many times, and he was always available and responsive. The location was perfect for us since we were in town for the Chelsea Flower Show which was just about a block away, and most of our other activities were along the Thames (Tate Museums, Westminster, boat to Greenwich). It was also an easy tube ride from Paddington Station when we arrived, and walkable to Victoria Station for our train to Portmouth. Nearby Pimlico Road and Sloane Square are full of gorgeous interior design shops (and a Starbucks). The memory foam bed was amazing, and along with the black out shades we never slept better. Everything was clean and pretty new. We didn't use the kitchen except for some take away, but it seemed pretty well stocked with cooking implements. Be sure to get the info on which building the concierge is located though--because we didn't know it was a different building and rang the bell at our building to no response. Fortunately Joseph was immediately available on the phone and told us where to go.