We have booked an apartment for 3 persons. The apartment was only prepared for 2 persons. The bedcouch in the living room was not in order.
Helen has not replied to our emails. We have spoken on specified telephone number with Jack several times, but wenot get any help.
Just Fabian from Airbnb Berlin help us.
We opened the couch with trouble and took not ironed bed linen from closet.
No one came to help.