Fiona went out of her way to make my arrival easy, and left "welcome" treats for my first days. Communication was superb, and she checked in to be sure all was working. Many thoughtful details - kitchen utensils, nice shampoo, thick towels, laundry soap - make the flat simple for a guest. The flat is in a convenient, quiet location, the kitchen very well-designed, and the wifi excellent. The bathroom is superb - the best I have ever had, with a great shower! The washing machine was a real benefit. It is a great home in London for work and for exploration, and I recommend it highly.