We were given an early check in as requested which really helped after a long flight. Cheenelie was quick in responding and Thomas was always available to get us some extra supplies (toiletries) and to deliver a mail order we had called. There was coffee, milk and cookies kept for us on arrival which was thoughtful. Only disappointment was that the flat is on the 4th floor and the lift was not working for the entire week that we were here. Hence for the four of us it was always a walk up and down few times daily which could have been avoided. However Thomas did help us and bring our luggage on check in and check out. However the location is excellent and is only a 5 min walk from Berkeley Square. It is also in a quiet and peaceful location away from the main street. The flat was clean and exactly as described in the photos. The space is good to sleep 4 persons although the room sizes are a bit small. Overall i would highly recommend anyone to stay at this location.