We had booked 6 nights at Emily's. Pros: Great location. Easy self-check in. Good communication re instructions to check-in. Good amount of light coming into apartment. Beautiful exterior of building, inside high ceilings, lovely fireplace.
Cons: We arrived at the apartment to find an enormous box containing an unpacked arm chair and and another empty cardboard box belonging to a fan in the apartment. This box took up a considerable amount of room in the apartment. We felt as though we walked into an apartment of someone who was moving - not quite the "chic" vibe described. We contacted 'Emily' who we learned was not a real person and a pseudonym for a company. I had multiple written and verbal conversations with the company requesting box be removed or chair assembled. Each time I spoke with a staff member on the phone I had to repeat my request. One suggestion from the company was that I assemble the arm chair myself for a small monetary compensation - not what you want to be doing on holiday! The other suggestions were vague and did not result in any real action from the company. I contacted air bnb who promptly dealt with the company and issued a partial refund for our stay. There was also opened and used milk and butter in the fridge when we arrived, and an open packet of nuts in the kitchen. We were extremely disappointed with the cleanliness/messiness of the apartment.