Even though we haven't met them in person, Charlotte and Oliver were very responsive and answered all our questions promptly. It turned out to be a great deal for the money we paid. The place itself could easily accommodate a family of 3-4 people for several nights. Inside we found a decent size bedroom, a shower with all the necessary toiletries, a smallish kitchen with basic utensils and a saucepan. Charlotte was also kind enough to leave some food in the fridge for us. Big thanks for that. The corridors were rather small and we also could hear sometimes people's steps from upstairs, but that were probably the only inconveniences we faced. The neighborhood seemed safe and quiet, most of the shops from what we've seen were located closer to the railway station. The were buses straight to the city and the train in the walking distance from the house so transportation was easy. All the instructions were provided to us upfront, checkin/checkout process was smooth, we could connect to WiFi, TV was working and all in all we felt really welcomed.