Jovan was very quick to reply to all my questions. Check in and check out were very smooth. All instructions / directions were accurate. Great location - so close to Piccadilly Circus and Oxford Circus. We rarely used the subway as we walked everywhere but if you needed to, the location was two blocks from Oxford Circus subway station. We flew into Heathrow and it was very easy to get to Jovan's from there. (flew out of Gatwick which made getting from Jovan's a bit tricker, but still doable) We were a family of 5 so Jovan's place was a great size for us and all beds were made up prior to our arrival. Full kitchen was great (although to be honest, we were really only using the place for sleeping / breakfast). I would definitely recommend Jovan's place if you want a central location in London. Thanks Jovan!