I need to report 3 problems that made my family’s stay at this property very uncomfortable:
1) I found bits of broken glass by the entrance. This is a health hazard and particularly dangerous for my 3yr and 5yr old children who like to walk barefoot.
2) The cleanliness was substandard. Not necessarily in the obvious places such as bathroom sinks & toilets or the kitchen - those were ok. But around shelves, window frames, doors, radiators, ceiling fans, cupboards.
3) Within a few minutes of entering the property I was approached by a neighbor asking for the management contact details and relaying several inconvenient stories: the cleaner does not clean the property well and leaves the bin bags outside her door, the house had a rat infestation recently, that the owner cannot legally rent this property for more than 90 days per year and that a neighbor has vowed to sue him in court. She also told me the story of previous Airbnb guests who broke the glass by the entrance and made so much noise that neighbours had to call the police.
The above was too much for a short 2-night stay and brought me unnecessary hassle and worry. I reported the above to the team managing the property, they said they would investigate and nothing got done nor did I receive a reply.
Terrible experience.