In summary the problems we experienced were due to a problem with the water heater resulting in 7 days of a lack of hot water and continual communication informing the "host" that there was a problem and that the problem was being dealt with. Ultimately I learned from the repair company they they were not notified until a Friday afternoon after 4 days of our initial notification with the "host" of the problem. The service company were unable to effect any repair on account of it being a weekend etc. We enjoyed showers' which turned cold after about one minute during our entire stay (January in London) In an attempt at a resolution we were asked by Airbnb why we didn't just move out. Had we known they had made no effort to effect repairs in a timely manner we would have considered it. To this day I have had zero contact with "host Marie" and instead got the run around with "pass the keys" management company. My first bad experience with a host and with airbnb Avoid!