The apartment’s in a great location (10 minute walk to tube station and Westfield shopping centre) and felt very safe. The key collection/drop-off process was also very simple. The team were great at communicating & gave help when needed. However, I do have a couple of comments/suggestions. The first being that while I understand that this is someone’s home and that rules need to be in place, the over abundance of notes everywhere you looked telling you what you could and couldn’t do felt a bit unwelcoming at times (not shown in the picture). The second being that I’d requested the use of the second bed (sofa bed) which was confirmed in a follow-up to my booking and I was told that I would be able to ‘find spare linen’. This wasn’t the clearest and I could only find a duvet in a chest and some blankets on top of it (no pillows) next to the sofa which I assumed was the linen in question. The duvet smelt pretty unpleasant (my friend seemed to think it smelt like mothballs) to the point where I couldn’t use it. Assuming there wouldn’t be a problem with the linen, we’d only found this issue when it got into the evening and the shops were shut so I couldn’t go and purchase a blanket of my own so I ended up not getting much sleep as I was very cold. I ended up buying a blanket for our second night and slept fine as the sofa bed itself was comfy. Other than these two notes we had a lovely stay, thank you Esmerelda and the team!