Totally understand it was quite a last min booking and they were kind enough to help us with the request we had ( SIM cards) though it never arrived at the end. On the first day of our stay,someone had another set of key came INSIDE the apartment and claimed that they went to the wrong flat? We received a reply from the host and it was a miscommunication between them and the concierge. Location was good, host responded quick but need to pay attention of the cleaness within the flat,esp Kitchen area. Overall i would say our stay was OK