This was the first time my family had ever used Airbnb so we had no less than a billion questions but Paul was patient and answered quickly! We had a super early flight and left late in the day but Paul was able to accommodate our travel plans nicely which was a relief! Directions to the place were a little confusing but once we got off the tube and saw the area it made much more sense. The flat was exactly as described and very clean. Perfect size for the 3 of us. Not much to do in the area at all, which we knew when we rented the place, but the tube is so close and convenient that it was a non-issue. Would definitely rent again!