Appreciated the early check in and fast response time, however, we were quite disappointed with the actual apartment.
I booked this apartment for myself and my family (including my 3 year old niece) as i was running the London marathon on the Sunday.
On the night before the marathon, the five of us got no sleep due to the noise from the bar downstairs. Even the floors were vibrating. Not great when you're running a marathon the next day. People should be made aware of the fact there is a noisy bar below.
Other issues:
- There are no instructions for anything in the apartment (eg, how to use the heating/hot water)
- The photos in the living room don't match the actual apartment
- The ironing board was broken
- The TV remote did not work
- We found flies on the floor
- The shower door doesn't work properly and the drain is blocked full of hairs
- The toilet back flows once it's flushed