Richard himself was wonderful and his communication and check-in were seamless. He allowed us to check in early and responded in a timely manner. However, when we arrived not only was there dirty laundry in the basket, but also a full load in the laundry machine that we were supposed to be able to use. Additionally, the toilet required us to fix it 5-6 times a DAY. The flush hardly worked and we literally had to stick our hands into the toilet basin. The location was much further than advertised from central London. The photos made it appear much larger and for 3 people we felt like we were on top of each other. The hot water ran out in the shower several times. The tv in the secondary bedroom did not get connection and the bed in that room was very thin. The bench seating in the photos in the living room was hardly accessible and there was little to no storage space for luggage or belongings aside from the dressers. We felt that the pictures/description were deceiving for what the reality of the flat actually was and the amount of money we were paying.