Perfect stay, everything is sparkling clean and the place is just lovely, Olivia is super nice, warm, friendly and understanding. Check-in and check-out were both very smooth and she showed me the place and made herself available. I really felt at home as I knew the hosts would be available if anything was up. I love how flexible they are with times during the night as it wasn't a problem what time I would come home or shower etc. and they reassured me I wasn't disturbing anyone. I had a lovely and relaxed time while visiting London for the first time, exceeded my expectations and really couldn't have asked for anything better. Very recommended and I would (and really hope to) book again! :)