Communication was easy and prompt. I checked in at 4 and was expected to leave at 11am. The place is located in a very hip location of London. The place was as expected with sparse decor and basic functionalities needed. The bed was not comfortable and had the sheets had a lot of sediment that felt like sand. It was uncomfortable to sleep. The building is very old, which was also expected. Unfortunately, I picked a night where the neighbors were very loud but again expected. For the price paid, I think you can find a hotel that is better.