Mark is amazing.... he sent all the info how to get access in a very simple straight forward way. He was fine with us coming early cos he didn't have anyone previous night and the same on check out day. He was very considerate of my mum who was not well. Very flexible. Great place with lots of sunlight, few steps from underground, sainsburys, waitrose, tesco and so many other shops... very prime location. You can't get better value!!