The staff were incredibly helpful, efficient and friendly. The entire place from the storage area to the hostel upstairs was very clean. (Disregarding the personal items of those staying there). The hostel area is secured with combination punch locks- which the pass codes are changed every week, I think. Water was always available on the bar, so you don't have to keep asking the staff for water. The bathrooms are small by North American standards, but are entirely efficient, providing what space is available. Not once did I have to attempt to straddle the toilets in order to shut the doors to the bathrooms. (I can not say the same for a lot of public washrooms in Canada!) Very impressed with the price and quality of my stay!