City Living: Great hosts, super prompt replies. They accommodated our requests for an early check-in and a late check-out.
The flat:
Very conveniently located, especially for exploring the East End (CIty, Spitalfields, Shoreditch, Brick Lane) and an easy enough walk to the other side of the Thames to get to Southwark area, Borough Market, The Shard, Tate Modern, etc. Lots of groceries and places to eat nearby; also great access to the Tube - Bank, Liverpool Street and Monument are all close by.
Check-in was easy enough. We had 4 big suitcases that we were able to fit in the lift so it was not a problem at all. The place is spacious enough for 4 adults and it's fully equipped. Having the combo washer/dryer was super helpful for us.
There are only 2 things that I think could be improved:
1) The bottom part of the sofa bed does not work. We had to add cushion so it does not slope down.
2) The bedroom window does not have room-darkening shades. The building next door has a fluorescent light that is constantly on and it's bright so it was kind of hard to sleep at night because the blinds in the bedroom are not enough to block it. If you don't mind this, then it's fine. Otherwise, bring eye shades.
All in all, great place and great communication. Would definitely consider renting this place if our family returns for another holiday in London.
Thank you!