We had a great stay at Sonder. A few of the highlights:
- Location: the apartment is in an amazing location near Westminster Abbey and Parliament. We walked to Victoria Park every day (3 min walk) and it was great. Closest metro is St. James Place. The neighborhood is quiet, but close to everything - grocery store two blocks away, a Pret on the same block etc.
- Space: The building has just been redone and it felt like we were the first people staying in a brand new place. Everything is modern, clean, and stylish.
- Communication/Susannah: We had to contact the Sonder team several times during our trip and they were VERY responsive. We were allowed to check in really early and the Sonder staff helped us with that when we landed in London. We had an issue with the AC and they sent someone asap. But the major highlight was the help that Susannah gave us. Our mom got sick on the trip and fainted in the hallway of the building - Susannah jumped into action and helped us carry her upstairs, helped get her into bed and stayed with us to take care of her. She’s a solid human being and a star of the Sonder team. I called her our little Mother Teresa.
Some of the areas for improvement:
- One of the elevators (to the ground floor) was down several times during our stay and that was a major bummer for us since we had a stroller. Overall, the place was pretty baby friendly and we were thankful for that.
- There wasn’t much by way of recommendations for places to eat nearby, which would have been a nice touch.
- The AC/Heating is really confusing. There’s directions, but it is still confusing.
Overall, a great stay and considering the price of hotels in the area, it is a good value.