Check in was not communicated very well, however they were polite enough and they were good enough to bring our bags up the stairs for us. The little apartment was very cute, however the air condition made a really loud noise so it meant we could not leave it on to sleep. The location was perfect as it’s right in the middle of soho, so although a little loud at night you are right in the centre of everything, which makes it very convinient no matter where you’re planning to go!