DISGUSTING!! This place is far from the description and I’m shocked how it has already received good reviews aside from location.
The advert informs a deep enhanced clean is part of the service and during covid times this side is more important than ever.
I booked this place purposely over a hotel because we wanted to cook a special meal for my friends 40th so wanted a kitchen. The oven inside was full of previous food crumbs all spilling out onto the door (have photos) so did not wish to use this. I also didn’t wish to contact the host to come and correct this because quite frankly it shouldn’t have been like that, it put us off using the kitchen and I didn’t want to ruin my friends special wknd. The mattress was stained and brown beyond belief as if it is 100 years old (again have photos). The shower cubicle has mould in the corners, limescale and dirty all over the handles (photos). The ‘products’ were half full bottles of stuff left on the shower floor as if someone already lives there, god knows how many people might have used them. Again we did not wish to use the shower. The bath mat was white but stained. The towels provided were old, crusty and frayed and the hair dryer provided was in a mouldy old shoe box with black marker writing on it! This black marker writing was all over the place with instructions for use which makes it looks so tacky! (Photos). Even the cloths in the kitchen were stored in an old mushroom box?! There are also two floor lamps, one does not have a bulb in and the one that does didn’t work! This place is lacking so much care and attention it’s unreal and my friends and I genuinely did not feel covid safe. The only reason we didn’t refuse to stay was because we simply did not have the funds to find somewhere else, we were on a budget wknd away to watch a show and it was not an option. The whole place is so dated, dismal, not welcoming and the hallway and stairwell are so tight and old it’s dangerous, a musty smell is throughout the building and in the apartment. Inside the wardrobe the smell of must upon opening the door is sickening and there’s some old blankets in there with stained pillows. There is a huge draft coming through the Windows and can hear everything, this is not a quiet street! I was going to add that the host (god knows how a super host) was friendly before arrival but this is not the case now. Before we checked out my friends handbag was on the bed and we noticed a leak which was her bottle of water. We tried to dry off the mattress, took all the sheets off etc to dry it out and obviously these things happen. When checking out we forgot to tell the cleaner this happened purely due to rushing to get the train home. Oh the way home Peter contacted me about the wet mattress so I apologised and explained. I then said we had a few issues I wanted to discuss in a polite manner. Peter then accused me of wetting the bed, said we are not very nice and became very aggressive because I said I wasn’t happy with my stay! Appalling customer service! How about put a mattress protector on then like you should be as a business man because humans have spillages for god sake! Peter is very naive to think this apartment (I expect his others are the same) is up to any acceptable standard for a paying customer, and it’s not cheap! Just to add, the room is so small it is definitely not suitable for 3 adults as we were, despite the pull out sofa bed (which you can feel the springs in), the fold out ‘dining table’ if you can call it that only has 2 chairs anyway so clear that he squeezed us in for the money! I even spoke to Peter before our arrival about my concerns for the finer touches and to make it special as it as our first time using air bnb and a special wknd away. Disappointed is an understatement, we felt grubby upon leaving as so unclean and Peter said due to the slightly wet mattress that we are disgusting to not leave the room in the same condition as arrival! Who is this man kidding! It is obvious I am angry because I’ve never stayed anywhere like it, it’s clearly all about the money and false advertising - stretched view of the room it’s actually tiny and dismal. The location is the ONLY positive in terms of being near to things.
I have multiple photos of the filth and will be sending these to air bnb as a report. Not only was it so unclean, it was not fit for purpose as I paid for as the oven was disgusting. To then get aggression from the host when trying to politely feedback (a customers right) was appalling. The money we paid and during covid times where safety is a must this is completely unacceptable. Would not stay here again if it was the last place on earth.