This was the worst experience ever!
There were many issues with the booking and hence we left the apartment within 7 hours of checking ( had to spend the night as no other place was available at 1 am when we informed AirBnB.
1. Pictures are misleading - it’s a very very small apartment.
- no space between the bed and cupboard in the second room, broken furniture and curtain rails
- extremely small living room in which they have a old couch, cheap quality table, torn sheets and pillow covers single bed and broken windows
- the floor was dirty and scratched all over
- the walls are cracked and covered temporarily by wall paper
- the beds are bad quality sponges and sheets torn
- the towels are extremely old and torn. They have probably not replaced it for a decade it seems!
- the door lock is flimsy and we struggled with opening the window as it would have fallen down.
The cherry on the cake is that you cannot lock the door from inside.
The apartment is NOT worth the price quoted and unless you want to live in an old dirty apartment due to its location, please don’t book this one.
We informed AirBNB within 2 hours of checking in as we felt uncomfortable being there. As advised by them we checked out but had to spend a week of my vacation chasing the team to get my 4 nights + 30 % of first night refund ( which Airbnb confirmed we will get on the first call). After days of chasing they gave us 50% refund and called it ‘courtesy’. They offered and refunded another small amount. We lost a huge amount of money in this booking and my parents had to scamper for last minute accommodation.
The ‘ terms and conditions applied’ in such companies can be extremely tricky and would advise to be careful. We regret not having recorded the first call we made to Airbnb to complaint.
But lesson learnt! Be careful with such listings and also with Airbnb. The quality of the Airbnb and it’s listings has gone down massively after Covid and have heard that others have had similar experiences as well.
Airbnb is doing nothing to protect their guests. This was a great examples- we complained and we lost money!