We were met on arrival and our entire stay went very smoothly. Joakim has a lovely apartment which is ideal for Central London .. less than 5 minutes from the Tube station (and supermarkets etc) and 30 minutes to get to any of the attractions/ sites in London (and there is a lovely little park opposite the apartment for the kids to play in). I am sure we will use it again if it is available when we visit London next.