this is a very terrible experience. The fist impression when we get into the flat - no toilet paper, no hair dryer provided , 1 of heater does work, only polyester quilt provided, report to host form day 1, no rescue action taken during our stay of 4 nights 5 days. We all get sick due to very cold. it is a snowy day on London during our stay. We are helpless and hopeless as a first time visitor in London. i would never recommend it to any guests. the location is near Whitechapel, very complicated area for a visitor,though it is zone 1 , near to city , bit only Tesco Express can provide daily necessity.