Tess is really kind and lovely, sadly never met her in real person be cause she worked abroad. But she always texted me to ask if everything is okay, what's absolutly a great service in my eyes. Jorge (her friend) showed us the appartement and was really kind too. The flat is beautyful, styleful and confortable. In a 8min walk you arrive at the Queens Park Undergroundstation, so that means you're in about 10-15min in central London. I would and will recommend this flat to everyone who is planning to go to London. Thank's Tess!