I would not recommend renting this apartment. The apartment itself is in a great location which really cannot be beat, but that is what you are paying for. When I arrived Clare was friendly, but complaining about how the previous guests had left the apartment- this should have been a tip off. She was friendly during the stay although I complained about the heat several times and she first asked me to attempt to readjust the settings before she spent money to have someone out to look at it- which is understandable in this economy, but nothing I did could fix it. I then called the maintenance man she told me to call and he was extremely rude and unhelpful and said he would not make a visit as he thought it user error. I advised Clare of this, but all of this aside I was happy with my stay until I arrived home to see that Clare had requested 90 pounds of the security deposit for stained towels. However, not 90 pounds for just towels, but rather 50 pounds for her time and energy to get to the towel store (of which she provided the location!), 30 pounds for towels (she provided the type of towel), and 10 pounds for bleach cleaner. I politely replied that I would not pay for the 50 pounds as this was her choice to travel to this store and that is a duty of being a landlord, but to please send me pictures of the towel and then I would pay that amount. She filed an airbnb resolution request, but changed her request to simply 80 pounds for towels (she said she purchased them at a different store than she originally told me and changed the type of towels she had to replace) and 10 pounds for cleaner. Again, I sent proof of her original request to Airbnb and they saw the problem with this and asked me to only pay the original request of 30 pounds for towels and 10 pounds for cleaner. It was clear to me that Clare was doing whatever she could to get the 90 pounds from me including changing her story at the last minute- luckily I had the messages! Clare also advised me she was arriving with her cleaning lady the morning I left and that she would take care of my dirty linens and turn the apartment around for the next guest so I simply removed all trash and waste and put my linens in the basket and then she complained the apartment was dirty. If you are looking for a good location this might be the apartment for you, but don't expect to see your security deposit when you leave as Clare is out to get the last dime.