The property is nice and conveniently located. But there is an issue with early check in being available to request and book on the site, but not being possible. Even when I presented photographic evidence, I was treated as if I was an idiot who didn't read the house rules. This caused me to reschedule a client, and that meant missing out on payment. I then was given the check in information after my check in time. Considering how late the check in time (5pm) is and the issues I've mentioned previously, this is unacceptable.
The worst thing was after the late check in and being settled after a long day, I was woken from bed by an aggressive knock at the door and then someone trying to gain access to the property. It turns out the electronic lock on the apartment door was running out of battery and it was a member of the management team coming to replace it. This should have been taken care of prior to checking in. They had more than enough time to do this. Again, unacceptable.
It is a shame, because I really like the property and location, but have been put off by this poor customer service.