I have very mixed reviews on my experience at this location. After I booked the location Paul indicated he and his family were going to be out of the country during our stay with no access for telephone/email but gave us detailed instructions on how to access the apartment. Unfortunately, when we arrived at the location, his instructions did not work and we were told by the concierge at the location there was no way we could access the apartment without Paul contacting them. After emailing and trying to call Paul and with no surprise, no response we literally stood at the front desk for multiple hours trying to figure out what to do. I was on the phone with Airbnb trying to see what other options could be for staying in London and this was very inconvenient as we had been traveling for 12+ hours with no sleep . Luckily, Paul had given me the phone number of his cleaning individual who I was finally able to connect with. The cleaning lady had no idea we were coming but decided to come and talk with us and after seeing our conversation via airbnb somehow convinced the individuals at the concierge to give us keys to let us into the apartment. I have stayed in several Airbnbs with absolutely zero issues and this is my first critical review. I realize that Paul has amazing reviews, hence why I wanted to stay in this location and I know this is a rare occurrence. Besides the check in process and communication, Paul's location and apartment were absolutely wonderful. We were able to get around to everything we wanted to see extremely easily and the apartment had a wonderful view and amenities. I hope that this review and unfortunate occurrence will encourage Paul to have another contingency plan when he is out of the country unable to be communicated with so this situation does not happen again.