The apartment was very nice, clean, neat and relatively close to the train, bus and Oxford Street.
The rooms were large and consistent with the pictures. The apartment has a fully equipped kitchen with everything you need, including a washing machine and dishwasher, which were very useful for us.
The apartment was very smelly, with a strong smell of mothballs, although we tried to air the house and use air freshener, the smell did not go away. We contacted the host and they said someone would come to check the issue, but it never happened.
During the check- in we had a problem and could not open the door, we stood outside for a long time trying to reach the phone number we were given but there was no answer and via the AIR BNB chat we were only reached after an hour. Luckily we were able to solve the problem ourselves, but otherwise we would have been standing outside the apartment for a long time without any help.
The apartment was clean, but the level of maintenance is low, with burned out light bulbs in some rooms, water not flowing into the sink, and low water pressure in the toilets. These are things that were complained about back in August, but in October they still had not been fixed.
All in all, we had a pleasant experience in London and the apartment, but for this price I would have expected better value and service.