Pros: Great place to stay! Location was right off Portobello Road and a 5 minute walk from the Ladbroke Grove tube station. Never spoke with Clodagh, but her associates Eleanor and Julian were fantastic and very quick to respond. We didn't stay in the place much but everything you need is there or a short walk to a Tesco. On the weekend, the Portobello Road Market is alive and plenty to see. Would recommend this place for a couple or family with one or two kids.
Cons: Only one, the upstairs bathroom/shower is not suitable for an adult, but fine for kids.