Helen was lovely! We arrived very late (around 2AM) and she was in contact with me on the phone and was up to open the door for us. She took the time to explain everything to us about the room and the neiborhood and she had prepared an extensive book with recomendation of place to eat, have a drink and ideas for what to do in London for several days. The room and the place in general were very clean and cozy. We definetly recomend it and we will try to book with her again if we happen to visit London in the future.