Traveled all day and got to the place after check in time, but the bed wasn’t made, linens were outside on the porch in a bag getting rained on, and there was no TP in the bathroom. We reached out to the company and they told us they had a issue with their linen service, and that we could make the bed ourselves using the linens on the porch. We had to reach out to get any info, otherwise they wouldn’t have told us any of this. They ended up reaching out to the cleaners, and the cleaners arrived in the middle of me making the bed. We also told the company we didn’t have any toilet paper in the bathroom, but they didn’t notify the cleaners about this. So the cleaners finished making the bed and left. We were going to be given a partial refund if we made the bed ourselves, but never received anything because the cleaners finished making up the bed for us, which felt awkward as we could’ve done this ourselves. Bed smelled bad and pillows did not smell like they had been washed in a while.