There was good communication prior to arrival but a real cock up about key collection which was disconcerting for our first Air BnB experience. However Toby made sure this was resolved. If we hadn't been able to get hold of him though as he was in France I'm not sure how key this could have been resolved. Real potential disaster ! Nevertheless, it is a great apartment and you really feel you are 'living the life' in Soho. There are confusing reviews about cleanliness and tired furnishings; we found it very clean, there are some stubborn stains on furniture and the balcony furniture should be replaced but it is no way dirty or 'tired'. Duvet covers could do with replacing, emergency contact details should be clearly available. There should be two sets of keys. Kitchen is really well equipped and bed and sofa are comfortable. Wifi worked well. Balcony a welcome bonus and it really is quiet ! Overall, despite a few teething problems getting the key collection details and not very clear advice about where to find the door to the apartment from the restaurant where we got the keys, our overall experience was really positive and we would definitely return.