Place is a bit pricey, however considering that we had to stay in Kensington and looking at other reviews, we have booked this property for nearly a week. Check in and communication was smooth but sadly the first two days we did not have heating. We literally had to sleep in the cold. The landlord managed to fix it only after two days into the trip. We did not complain, understood the situation, cooperated and have been nice to her. On the final day, we were returning back to the property to check out. However due to an accident on the motor way, we were late by a couple of hours. We informed the landlord and she was not happy. On arrival, the landlord literally asked us to take the bags out and shut the door on us. She displayed a very aggressive vibe and tried to scare us. I do not think this is what a good host does. We expected her to understand our situation just like how we did with her property’s heating problem. We found her rude, impolite and very unfriendly overall. As for the property, it is very very overpriced for what it offers i feel.