The location was impeccable. So impeccable that i would consider staying there again in spite of our grievance.

Despite prior arrangement to check in earlier at 8am (at a reasonable fee), we however were not expected and as a result, had to call and text multiple times (thankfully we had bought pay-to-go mobile sim card) and wait for around an hour before Francesco's colleague showed up to check us in (took the time to have breakfast at Balthazar so it was not all bad).

The place was not cleaned up (from previous guest) till 5pm so we could not rest to recover from the long flight.

But after the first day we were enjoying ourselves tremendously.

However, on the day we were supposed to check out late (again at a nominal fee, that was waived after the fiasco on the first day), despite repeated confirmation that we would be able to check out late, up to even the morning itself, we were told we would need to vacate at 1pm to make way for another guest. By then we had already arranged for a private car to pick us up at 5pm, and did not have time to make any alternative arrangement for my friend's breast milk packages in the fridge.

Thankfully they offered to let us store our luggage at their office at the Strand.

Overall, the place would be excellent if not for the unfortunate events.