Steve was very accommodating and gracious about our delayed arrival time. The apartment is clean, exactly as pictured, and comfortable. A little warm in the hot weather, but that can't be helped! Their flat (in a secured building) is located next to very convenient tube stations, which makes it easy to get around London. The Tower of London area is also within 15 minute walking distance. Steve & Chan were so friendly and thoughtful. It was great having a lovely "place to call home in London."