I hate to post a negative review, because Hannah does seem like a very sweet and kind person, but I do want future guests to be aware. While it is advertised as a 4 person apartment, I would highly only recommend 1-3 max. The pullout couch is about the size of a full bed with a thin pad - not a full mattress. Definitely uncomfortable for 2 adults (probably fine for 2 kids). In fact, 2 of the 4 of us found other accommodations. The check in process was not smooth in the slightest - we were required to go to a newsstand half a mile away from the unit to pick up the keys, which was absolutely not clear in the description before I booked. As Americans coming off of a long train ride with no data, cash yet, and taking a cab, this was a hassle. Hannah had sent an incorrect code, which meant that we could not have the keys, and ended up standing on the sidewalk for 15-20 minutes while waiting for her to send us the correct code, since her phone, when called, went directly to voicemail. Once we finally got the keys, it was a 15 minute walk to an apartment complex , and another process of trying to find where the apartment actually is. The newsstand/apartment is accessible to some kind of public transportation, but we had no way of figuring out what that may have been, especially with our large bags and no cell phone usage.
Overall, it was a disappointing experience. Frankly, I think if the description was updated to reflect the expectations, it would avoid any future issues. I understand that some people may be fine stopping at a different location to get the keys, but for our group being unfamiliar with the city and with large bags, that was not something that we would have ever signed up for. I do give Hannah credit for her relatively quick responses and for a lovely breakfast basket that was waiting for us, but I would not stay again.