Listing not as advertised. My daughter and I chose not to stay at Tom’s place after check-in because we did not feel comfortable in the apartment building and the apartment itself was not as we expected. However, after requesting cancellation, Tom refuses to refund us per the listing cancellation policy stated on his listing. Communication with his team has been slow with no resolution. They are now refusing to even correspond with us. We were 2 women travelling alone and they could not respect our discomfort as to some of the residents we encountered in the building. I have never had this issue with any of my other stays.