The apartment was great and Lauren was very helpful and friendly. She even left us an ice cold soft drink for our arrival. (It's the little things that matter:) The apartment itself was quite comfortable with all the necessary mod cons. We were worried that the bedroom, which has windows facing the main road, would be noisy but I slept very well. it's a great spot right in the city centre and we will certainly be staying there again when we need to work in London.