Jay was wonderful, very responsive and so nice. He met us at the flat to let us in, which was nice and also because our original flat was mistakingly double booked. This wasn’t a problem though as the new flat was similar and actually off the back of the building so very quiet! Flat location was perfect - close to underground and overground stations, fun neighborhood with lots to do! The only downsides were the spotty Wifi and the uncomfortable couch. Plus it was very warm weather so the flat got very stuffy. However, we weren’t in the flat much as we were enjoying London. Would definitely recommend and would love to stay again!