Jaime and Justine were very responsive and easy to communicate with. They stocked the flat with a few things like orange juice and bagels. They were also extremely flexible with my arrival and departure which I really appreciated.
Unfortunately, I can't really recommend the flat. It's extremely small, and despite being well decorated and designed, just does not feel homey. I found the bed to be quite uncomfortable. There was quite loud renovation work happening while I was there that led to dust from the ceiling gettihg all over my belongings and the washing machine was out of order.
The location is lovely, but I come to London quite frequently for work and usually stay in that same area. For the price they are charging, you can easily get a much more substantial, comfortable flat nearby. Nothing terrible afoot here - wifi, AC and shower all worked fine - but perhaps a bit overpriced for what it is.