This flat is in a great location, 5 mins walk to either Kilburn or West Hampstead station which was ideal for us for work purposes and also seeing in and around London. Check in process was super easy and Kate was easily able to be contacted. Upon checkin we did have some issues with linen that hadnt been cleaned, linen that wasnt inspected by the cleaner and the duvets smelt like they had been used and not cleans. The duvets and pillows were heavily used already and paper thin. We let Kate know and she swiftly brought new sets of linen, duvets etc over so it made our stay MUCH better especially coming into the cold weather. The stay was great thereon :)