The flat was in a good location. Close to the tube, Marble arch, etc. And Paula was great at communicating. Which we really appreciated. She was super quick and prompt to fix the issues we had. Overall, the flat worked out for what we needed. However there were several issues. The radiator cannot be shut off. Which caused it to be extremely hot and uncomfortable. Paula did bring in a plumber to see if they can help (they couldn’t turn it off- it’s a building issue) and she helped fix it by putting in a AC unit in the room. We also felt as tho the flat smelled like smoke. Especially in the bathroom. Although Paula said she didn’t smell it, she did drop off a diffuser to help the place smell better. There were also ants in the kitchen. Which they dropped spray off. Although it would have been ideal to not have any of these things come up, we again want to express how quick Paula was to respond and work on fixing them.