Overall, a quiet place to stay with a central location near Victoria Station. The flat was exactly what we needed for a family of 4. Some may find the place tight for 4 but we were ok especially with only spending little time awake there. It's a 4 floor walk up with very thin staircase so this is not for people with mobility issues. It could have been timing of the weather getting cold...we needed to open up the valves on the heaters to get them going.