Communication and organizing was very poor.
The bed was broken in bedroom 3 was broken. Cunthia didnt inform us until 14.30hrs until we reached in London. Our stay was congested without one bedroom.
The number lock code was not working from the next day and we were trying and trying several times, wasted all this time. Until we contacted Cynthia on Sunday check out time, we didnt know the code was expired. These things caused issues.