If it's your first time in London, and are looking for not just a place to sleep, but effectively your own personal guide on where to go, how to get there, what to see and where to spend your time, Loic is the person to meet. He made my stay in London easy. His proactive, responsive communications were absolutely great. It took the guesswork out and allowed me to relax about my first visit in the UK. Loic was also keen on providing travel suggestions on the train system to get around the city, with links to the city web pages where to get more info, but tickets and generally get around. The place is a smaller room which is expected for a central London location, and Loic accommodated a very late check-in (delays at the airport). he and his wife were respectful of my privacy and accommodating.