Our family thoroughly enjoyed our visit and highly recommend staying here. Caroline greeted us and arranged for us to drop our luggage off prior to check in so we could begin touring London. Upon our return we were thrilled at the extras provided; wine and snacks and full breakfast items, water, etc. Our hosts were warm and welcoming and answered our questions promptly and arranged for a taxi to take us to the train station on our last day. We experienced exceptional customer service, this was a central location and we loved the roomy flat vs staying in a hotel. We will return on our next visit to London. Thank you again!