We spoke with Jayne briefly in person, and she was kind and considerate. She responded to our messages very quickly and was flexible about our timing. The place is a bit smaller than it looks on the pictures, and fitting in the shower and bed was a bit of a struggle (but then again, I'm 6'6, so that's probably me). Great location, lots of nice shops and restaurants around and mostly great connection to the rest of London. Thanks for having us!