I am writing to complain as we stayed on the ground floor, room 1. Visually the room was very pleasant and tidy. However from the start there was a very loud fan like sound that was very irritating and later resulted in me and my partner not being able to sleep a lot of the evening. We even recorded the sound and spoke to the lady on the desk twice also to mention the issue but she said the maintenance man would be around until tomorrow. There was also a lack of sound proofing in the room as I could hear a lot of noise when someone would enter into the lobby. We were incredibly disappointed with our stay and felt very tired due to our disrupted sleep. I would request a response in regards to our complaint.