We were not able to check in until after 5pm, other guests were staying late. Thus, we had to hang out at Heathrow Airport for over 5 hours. We arrived to find the place had not been cleaned ( no cleaning supplies available), soiled sheets were stacked on bed. Mandeep arrived soon and took sheets to wash them. We left to get dinner ) as the all the cooking appliances in the unit had food or food stains (e.g, frig, microwave, toaster, etc.) Remember, nothing was cleaned. We assumed he would clean the place as he said he had no cleaning service. We were wrong. Upon returning there were new sheets on bed (not made) and we had to ask for towels to bath. We got two gym towels. After sweeping up two dust pans full, we cleaned the toilet, shower and made our bed. Oh, some cleaning supplies were placed in the cabinets while we were gone. The bedroom has no nights stands and no table lamps. When we arranged to return the key he asked how soon we would be leaving as he had others quests arriving the next day! The joint is conveniently located, has potential, but is not run very well. ( And, that is an understatement). Perhaps, we Americans are spoiled! You be the judge.