Come: Check in was poorly explained and we received an email stating we could pick up our keys at 1:45 so we went to get them but couldn’t check in until 3. That was not fun since we just flew in from Canada and went to the air bnb expecting we could check in as per the email. Our code didn’t work and I messaged the host who didn’t get back to me and we don’t have a UK number so asked the shop keeper to call for us. They didn’t explain anything about needing to use the fob to get into the complex. The ad states toilet paper is included but in fact it was not. I also emailed the host because we couldn’t not find the utensils and she said she would get back to me but didn’t until I asked her about it a few days later. Things were not tidy, we found finger nails on the floor, bowls were dirty, etc
Pros: the air bnb itself was nice and spacious. The 1/2 bath was a bonus. Good location, not far from the tube. Lots of shops and restaurants near by.