Not one of my better Airbnb experiences unfortunately. I don’t know if this was an issue with the Airbnb page because we were told there should have been more details provided there, but check in was a nightmare. The page said to contact the host for details on how to check in so I did so the morning of our trip several hours before check in. It was only at this point that I was told we would need to arrive by 4:00 or we wouldn’t be able to collect the key from the business it was left at. Although I had originally estimated that we would arrive around 4:00 and informed the host of that several months prior when I made the reservation, I was never told that there was a concrete check in time based on that estimate. Our travel plans were slightly delayed and we’d reserved a late lunch so it was impossible to make the 4:00 deadline on such short notice. I requested a later pick up which was only accommodated after I said we’d have to cancel our reservation if we couldn’t pick up the keys later. I was then told I could collect the key after 5:00 from a different business. When we arrived there though, they had no clue what we were talking about. We then waited an hour for the host to arrive with the key, which did not work so he then had to return and we only got in because someone else was exiting the building. At this point we were massively late for a west end show we had booked for that night. Moreover, the accommodation itself had issues. First, the unit is slightly different than what was pictured (different furniture/paint, etc). Laundry was hanging up everywhere when we entered and the unit had clearly not been cleaned as there was dirt and hair everywhere. The posting also did not make clear that this is a third floor walk up with no elevator. This was extremely difficult with our luggage and for my elderly mother who I was traveling with. As much as I appreciated Robert coming out personally to give us the keys, the whole process for check in was a nightmare and the place was not well maintained.