This flat is in a great location for anyone wanting to spend a few nights in the heart of London. When we arrived unfortunately there were a couple of areas in the flat that weren’t clean including hair on the bathroom floor and the bed mattress which was letting off a very unpleasant smell. The flat also has lots of personal possessions scattered around, which we assume are the hosts, that make the place feel more like you are crashing at someone’s flat for the night as opposed to a well prepared flat for guests to stay in.
However, once we made the hosts aware of the issues regarding the cleanliness of the apartment they were very quick to respond and sent a cleaner and maintenance team in within the next couple of days, which included steam cleaning the mattress to get rid of the bad odour. They were clearly very willing to help and offer any assistance where they could which was reassuring. As a result the majority of our stay was pleasant and we would recommend this to those who are looking for a few nights away in the city. They also offered to reimburse us for the cost of a mattress topper and protector which we had to buy for our first couple nights stay to manage the smell.