Richard responded to me immediately, much faster than I was expecting. The reception staff were uniformly friendly and helpful. I was in a six-person room my first night and a three person room the second. When I returned to the hostel on night two my bed had been made for me in the new room. The room was clean and women only (although the hostel itself is mixed gender). In addition to people being quiet, the sound proofing between rooms was good so I slept well despite being next to the bathroom and a hall door. Breakfast was adequate with a choice of cereals, toast, juice tea and coffee. Location is great, a short walk from the 159 bus stop and a tube stop. If you have luggage, the taxi from Waterloo station was about 7 pounds.