Sabine and Lisa were both very, very nice and prompt in communications. The best thing about the apartment is the location - which is fantastic! The apartment was pretty much what it looks like in the pictures. It was very clean. Sabine has really good taste. Her furnishings are interesting and carefully chosen. She has really fixed up what is a kind of funky apartment in a building that is not exactly luxury. So if you are looking for slick, luxury modern this isn't the place for you. I booked this place for the location, the elevator (knowing I would have heavy bags), the in-unit washer-dryer, and the balcony. The only serious disappointment was the balcony. There is a real pigeon problem there. I'm sympathetic - I don't know exactly how she would keep the pigeons from coming onto the balcony without enclosing it - but the balcony was covered in pigeon, uhmmm, droppings and so it wasn't the pleasant place to sit out that I had imagined.