Anna's place was easy to find and well-located near several Tube stops. It appeared just as shown in the pictures. Great TV and comfy beds. It was a nice space for 3 people during a short stay. Even when we had an issue with the clothes washing machine, the maintenance staff showed up immediately to assess the situation and we were extended an offer to have our laundry done to offset our troubles. Quick, friendly communication the entire time from booking to check-out.