The house is exactly as described, placed in a quiet street near a park – perfect for a family with children. Helen and Tom provided lots of information about the house and were very quick to reply to any queries. I booked the house for my family who visit me in London. They had a later check-in because there was a cleaner until 6.30 pm - they left the luggage inside and got back to the house in the evening. We mentioned to Tom that the cleaner left the rubbish of previous guests in the bin and dirty dishes inside a dishwasher. On the departure day, my family had a flight in the evening. The hosts kindly allowed them to leave the luggage in the house and to pick them up in the early afternoon. They had a great stay overall.