Lori was not in the country at the time of my stay. This meant I had to get detailed instructions about picking up the key from a local shop. Fortunately I arrived at a time of the day that made this relatively easy. My main problem was when the internet did not work. I put in the required web address and password on 6 different occasions - on my phone and laptop, but it never worked. The site stated that there was no internet. As Loris was not there the problem was as not able to be fixed, causing me a lot of problems as I needed internet.