The flat is just off Portobello road in a very convenient but surprisingly quiet area. Fatima met us to exchange keys and it was an easy process. Check out is self checkout, just leave keys on table and close the door. The pictures represent it perfectly. We loved the big squishy couch and open loft where the bed is. I saw mixed reviews before booking as to the comfort of the bed so I will add my two cents. It is true that it is a mattress on a wood floor. It is a fairly firm mattress with springs in it, I believe, but pretty comfortable and supportive, especially for back sleepers. Not lumpy at all. It's not the best but not bad. One thing we appreciated was that we never ran out of hot water. The water doesn't get super hot but definitely enough for a nice shower, and never ran out. The shower has a rain shower head and a handheld shower head that have their own controls, very cool. The wifi was the most fast and reliable we experienced in London. The TV is nice and we were able to log into our Netflix on it after a bit of fiddling around to figure it out. We did use the washer/dryer and, like other guests mentioned, could not get it to dry--it tumbles but that's it. Not a big deal for us as we just hung our clothes up and they dried fine. We loved the decorations in the flat. It was a bit dusty and I sneezed a lot (I do not have allergies) but otherwise was very clean. Overall we much enjoyed our stay and highly recommend it.