This was our first time staying at the Tower Suites. Upon arrival, we requested a room on an upper floor. There wasn’t one available so the front desk staff upgraded us to a one-bedroom suite on a lower floor, which was really appreciated. The following day, they moved us to a room on an upper floor. Throughout, the staff was so sincere in trying to do their best for us and we enjoyed a very comfortable, spacious room for our five-day stay. The rooms are great, but the strength of this hotel is the solicitous and caring staff. Every person was top notch.