Francesca's apartment was just as we had expected, roomy and light and a great location close to essential shops such as a supermarket and pharmacy. It also has the benefit of being easy walking distance to 2 tube stations. There are also a number of cafes and pubs close to the apartment. Although Francesca was away at the time of our stay she organised a friend to meet us with the keys which worked like clock work. When the wi-fi didn't work on our arrival Francesca was quick to make calls to find out the whole area was down, it came back on overnight. I can certainly recommend this apartment only a short taxi ride from the Heathrow Express.