Overall our stay was a little odd. We arrived late morning to store our bags, knowing that the check in time wasn't until 3pm, but were then asked what time we wanted to check in, and told that they could try and check us in earlier if that suited us better. We said 3pm was fine, but when we arrived at 5 past 3 we were told the room wasn't ready and we ended up having to wait 15-20 minutes before we could go up, and even when we got in to the room there was still someone in there doing their final checks. The front desk did ring the room afterwards to check we were ok, and sent up some fresh orange juices as an apology, but it still all felt a little strange!
We had continental breakfast included, but when we asked the front desk that evening where we needed to go for this, the man working didn't know and just told us to ring reception in the morning. We were then woken up at 8.30am by someone knocking on the door to ask if we wanted room service (we didn't ask for this) who also couldn't tell us where we needed to go for the continental breakfast. We eventually found the breakfast room with the help of AJ on the front desk, who told us that it was in the hotel next door. Breakfast was basic but fine, wouldn't recommend upgrading to the Full English if you're vegetarian - the veggie sausages took so long to cook that the rest of the food had clearly been sat under the hot lights for far too long (poached eggs had a tough rubbery skin on them by the time they arrived).
We were woken up again by staff a couple of days later - this time someone actually came into the room while we were asleep to ask if they could clean the room at quarter past 8 in the morning, and then 15 minutes later someone else knocked on the door to offer us two toothbrush kits that we hadn't asked for.
The room itself was nice and clean, if a little small, and had decent facilities, including a desk fan which was a godsend in the hot weather! The TV didn't work but we weren't really that fussed so didn't bother asking anyone to come and look at it. The location is great, about 10 mins from Victoria tube station with a bus stop at the end of the road and a Sainsbury's local just a little way up the street. AJ on the front desk in the mornings was also super helpful and friendly, which was a real plus for us.