When we arrived we were told that breakfast wasn't included even though it states it should be.
There was only one extra pillow available in the room even though there was 2 of us staying. The pillows we're lumpy and poor quality too.
When the daily clean was supposed to happen they took away our towels but only left put one fresh one in. They also didn't vaccum or wipe anything down
The room itself was not as advertised, the pictures on the reservation show a much bigger room and much larger bathroom.
The cleanliness of the room wasn't good as expected, especially considering everything with covid. The bed smelt damp, there's was a random chopstick down the side of the mini fridge. The blinds were dusty and had dirt on them. The bathroom wasn't clean as if had dust everywhere and bits of old wrappers next to the sink. There was alot of dust around the room and finger prints on the TV.
I tried messaging the host as I didn't want to leave a bad review if it was something that could be fixed and could have been an isolated incident, but we never received a reply.
The only redeeming feature was that the staff were friendly and the location was good.
I have stayed at Mercures in other cities with no issues and thought this would be the same, but I'd never stay here again.