Susan has a lovely place in the vicinity of the ExCeL Exhibition Centre, where I attended a 3-day conference. Su was very responsive and helpful in the run up to my arrival and so was she during my entire one-week stay; helping me find the way around the city, giving me tips and tricks regarding getting around (best ways to travel, where to shop, etc.). During my stay, Susan and other tenants were really friendly and we had some great conversations around various topics. With regards to the accommodation, everything was really clean and my room was equipped exactly (or even more) to my expectations: a comfy bed, a small yet cozy desk to work at, a clean bathroom with proper hot water (yes, often an issue in the UK and I say that as someone who lived there for 4 years) and enough space for privacy. There are a number of details that demonstrates Susan's outstanding and caring hospitality: the small motion sensor lights on the corridor (great idea for late arrivals), the welcome treats and water bottle in my bedroom, the extra blanket on my bed, the guest toiletries, extra towels - these are all tiny details but the ones that make a huge difference when it comes to an affordable economy accommodation that delivers in every aspect. Thank you Susan! :)