Ajit was very quick with communication. Check in and check out process was a breeze. The place is about a 12 min walk to the Acton Town tube station. There is also a great Chinese restaurant down the street called North China. The place itself is as described. The only drawback was that there were no towels provided for us, and the place was a bit dusty. All in all, a good place to base yourself in London. Pro tip, do not eat at the Red Lion and Pineapple!