Debbie was helpful during the process of reserving, and in arranging for us to get picked up from the airport. Also, one guest arrived much earlier than the other two and she was able to show up to let her in and too allow her to put her bags in the apartment while it was cleaned up for our stay . Harry, the driver was very accommodating as we had a two hour delay at the airport. The photos and the descriptions of the apartment a relatively accurate, and I was especially pleased with the living room area and the terrace. It's definitely a place that is lived in when guests are not there, so don't expect an empty apartment with lots of storage space such as some places in other cities where the apartments have no personality. There are many personal items in the bedrooms the kitchen the bathroom and the living room . The neighborhood is fantastic, with lots of options in terms of eating, lots of transportation nearby, lots of funky street art and lots to do. The kitchen was efficient, as where the rooms. Being a place where somebody actually lives there's a lot of personal stuff around, and storage for your own items is limited, however sufficient. On the website Debbie leaves lots of suggestions of places to go in the neighborhood and she also sent us an email with additional suggestions at our request. There is Wi-Fi and television which was great . Debbie left us flowers and said to feel free to have tea milk etc. The beds are very comfortable and the place is clean. There is a thermostat in the apartment that is easy to use, and a thermostat for the water for the shower which is a little more difficult and in the future I would ask the host how to get the water at an even temperature . I love that she had an espresso maker the old Italian kind, and a decent size refrigerator and freezer .there are lots of flower and food markets in the area, as well as pop up bar restaurants and truck cafés . There's a 24 hour store around the corner where you can get all your basics including phonecards ,liquor, snacks ,cigarettes etc. The areas well service by both bus and overground trains. Once we checked in the place was totally hours although we knew Debbie was a phone call away if needed. I would definitely stay there again, and I recommended it.