I had to rebook hours before arriving at my original BNB. Etsh was very understanding of my situation. She immediately arranged a self-check in for me and gave me clear instructions (with pictures!). The bnb was exactly as it was on the pictures. It had a lot of storage place. There was a plug for European chargers, which was very handy. The bed was very comfortable, usually I have issues falling asleep - but not here! Etsh made sure that I felt at home, which was very welcome on a very stressful day.