My flight was 1.5 hours delayed. Jorden could not accommodate this change despite keeping him well updated. He couldn't answer the phone or messages all evening because he was working, and his flat mate (who I didn't have contact details to) apparently popped home for half an hour at 6 pm then again at 8.20. Since I arrived at 7pm I got to wait outside for 30 mins while Jordan didn't answer his phone. Then I had to find another hotel in the area.
Jorden has refunded me but kept 10 pounds to cover his .... err costs!