The location right next to Waterloo station and a Pret a Manger was awesome, but the complete lack of communication added way to much stress to make it worth it. The ONLY way to communicate was through a phone call after I was in country, so if you don't live in the UK you have to pay. They never responded to my emails or messages through airbnb or their platform, and I was not emailed check-in info before leaving on my trip even though I had given everything they asked for in multiple places. This added a lot of stress. Because of the COMPLETE lack of any communication or responses to my questions, I wasn't even sure I had a place to land. Air BNB even tried to contact them many times to no avail. I finally received instructions just a few hours before check-in. The apartment was really nice, although there was no soap in the bathroom, a broken lamp with no light bulb in the bedroom, and the smoke alarm goes off briefly after showering. This is the first negative review I have ever given, but the stress added to my vacation could not go unmentioned.