Before our arrival, Astrid and her niece were very quick to respond to our queries about the check in process, and were flexible on timing. The flat was clean and had everything we needed, and the bed was very comfortable. The heating works very well despite the high ceilings and the shower is great, with plenty of towels provided. The outdoor balcony must be lovely in the spring / summer, unfortunately for us London is too cold in January! The check out process was smooth and we were not disturbed during our entire stay. The location was perfect, very close to the lovely Westbourne Grove. The kitchen was well equipped - maybe only missing a toaster! I’d highly recommend the flat for a couple, we spent 3 great nights there and would definitely stay again.