We had a terrific experience and excellent communication. The apartment is large and in a fantastic, central location. I look forward to staying at a Sonder property again. That said -- there were a couple of small issues that hopefully are easily fixed. The mattress in the master bedroom had a serious slope towards one side. I've mentioned it to the owners and believe that it is an easy fix (replacement). Also, the chairs in the dining area are not very comfortable; but are fine for quick breakfast, etc. If not for these couple of minor furniture issues, this would easily be a 5-star review. I'd stay there again, even if the issues above weren't addressed. And if the fixes are made, it's a no-brainer. Quick summary of above: great apartment, great location, excellent communication, a couple of minor furniture issues. Would recommend to others and would stay again.