My arrival to London was delayed due to a snowstorm in London. Carla was very aware of my arrival status and was communicative up until I got to the apartment. When there was no key fob to get access into the unit, I sent her a message and she did not reply. I tried calling her twice only to have it go to voicemail. I had to call airbnb support and explain to them the issue. They said that they would contact the host. 30 minutes later, I received a message from Carla with a code to use to get into the unit. I am not sure why they don't use the code as the primary form of entry into the unit to prevent issues like mine from occurring.
The location of the unit is perfect and is very close to many other top attractions. Also, the wifi works perfectly.
While the unit had decent space, it's closet and kitchen cupboards were full of junk that should just be cleaned out to make it feel like a proper airbnb. Because of the check-in and clutter, I only gave it 3 stars.