Both Sara and Alex met us as scheduled upon arrival. They spent time going over everything about the apartment we needed to know. The apartment was just as pictured. They provided breakfast items for us and were available if needed during our stay. As noted in previous reviews, there is street noise but the provided ear plugs and tiring sight seeing days provided us with restful sleep. We all thoroughly enjoyed our stay and the space the apartment provided. We would highly recommend staying at their apartment based on our terrific experience.