jose was very responsive to amy questions. allowed us to do an early check in when we asked if there was somewhere to drop our luggage. sent detailed pictures and directions for entry. For us, the location was farther away from what we wanted to see. would have liked to be a little more central. Mile walk from subway that was recommended for us to use. Entry way at back of building made me feel a little uncomfortable. Ended up not having any issues on the 4 nights we were there. Neighborhood was noisy - could here people yelling at night. Neighbors were loud a couple nights as they were coming in from a night out.