First I'd like to thank you for hosting us and at the last minute. Dawn was very kind and sympathetic to our situation.
If I understand correctly Dawn has not been hosting for too long and is working on things. This is as older home in the process of upgrades.
It was extremely nice to meet Natalie. What a pleasant lady. She was helpful and welcoming. I'm so grateful we had her phone number as she was easier to reach than posting messages to Airbnb. Natalie responded quickly and took action to assist us.
We did end up spending a couple of nights without heat and hot water. This was inconvenient for our group of 8. Natalie was able to fix it the morning after our first night's stay. However a few days later we were without hot water and heat again. Natalie popped over when we notified her (late night after touring) and fixed it again but it seem to have all gone out again in the middle of the night. We were checking out so no real time to call for help again.
During our stay the Wifi was very unstable. Natalie explained the WiFi would be worked on but during our stay it was very unstable the entire time. WiFi was important as we had several working and a few students trying to get school papers turned in.
The home was as listed. It was clean, had what we needed and comfortable (when we were warm).
The location was an easy walk to train station and bus. We were touring London so we used all forms of transportation. Uber seem to find the location easily. Please note It is a distance from central London so allow time.
We found local cafes, restaurants and grocery within walking distance.
The neighborhood was quiet and we felt very safe.
I wish Dawn and her team the very best as they continue to make improvements and upgrades. This place will be a gem when all problems are addressed. Many thanks again.