A lovely flat, in a very cool residential complex. Serena was always in touch before and during my stay, she sent clear instructions as to how to arrive and get the key, and checked that everything was ok while I was there. We never managed to actually meet because our times were always different, but she always made sure everything was all right. The flat itself is really nice, the room and the bed very comfortable, it's clean and cosy. I found locking the door a bit tricky, but that's me with doors! All in all, a pleasant stay, a very kind and helpful hostess, and a lovely flat. One last thing: it's one minute from the tube station, and about 10 minutes on foot to the London Eye (probably less if you don't stop for pictures!), which makes for a really nice morning walk to begin the day.
Definitely recommended.