Like many others who reviewed, I did not meet Tim but did meet Lucas who was pleasant. Tim (/Lucas) was very accommodating with my late arrival time. The room was great, it was clean, modern and the ensuite bath was a bonus. I requested a hair dryer and it was promptly provided. Good wifi in the apartment also. The only small downside of this place was no fan...I was only there for one night so didn't think to ask for one (though I'm sure Tim could've provided one.) There was a heat wave in London when I was there and personally, I'm just used to having to having AC.