Katie and Sebastian were lovely to deal with, even though we never had the opportunity to meet in person. They were accommodating to the fact that we were booking a flat last minute, and they made the process simple. Now, the flat itself, was not what we were expecting at all. The reviews on the website lead us to believe that it was a five star accommodation. Upon arriving, the apartment was [for the most part] was what we had been shown in the photographs. However, what you don't see in a small picture is the amount of dust and lack of maintenance that we saw when we first arrived. There was a bowl of rotting fruit on the counter, a mouldy shower curtain, and an inch of dust on everything. The apartment was even in a great neighbourhood, which helped, but this was not what we had expected to rent. We definitely don't believe that this is anything that cannot be fixed, because this couple are very kind. It is the reviews that really mislead us on choosing this location.