We really enjoyed our stay at Natalie's place. In the off chance that there's sunshine in Enfield/London- the apartment is just beautifully lit up. ;) The newly refurbished apartment is great quality and the area is beautiful in many ways. Natalie left us a bottle of wine and many necessities that were really appreciated. She was usually very quick to respond to our messages. However, we did have many issues prior to & during our stay at Natalie's place. Communication was complicated, confusing, & frustrating. Initially all Natalie's messages came out of order and made it impossible to decipher. There was no guidebook given about the apartment or the area. Instead information was given rather sporadically and many times- after I had to ask for it. The directions she gave us to her place got us quite lost & we would have been better off with only following google maps. When we finally arrived at the apartment to check in we discovered that the couple who was supposed to bring us the key had forgotten or gotten the days mixed up. (Natalie doesn't live in London and was actually out of the country.) It began raining and there was no overhang in sight so we and all of our luggage got wet. After calling and waiting 20 minutes the couple bringing us the key came and let us in the apartment. They graciously offered to buy us Oyster cards (for the train) and to take us to the grocery store to try to make up for forgetting about us. But it was a little frustrating because they put 20 pounds on each of the Oyster cards while we were at the grocery store- which of course we paid them back for. But we weren't told that the train only costs 3 pounds to get to London so we didn't use most of the money put on the cards. In the evening I discovered there was no hot water which of course was alarming since we were told the hot water heater was on. (And we hadn't used any hot water yet.) We eventually got that sorted out by a plumber who came by the next day, but only after having to skip showers/take cold ones/message Natalie a bunch of times. There's also an extremely loud water pump that turns on every time you use the water in the kitchen or the bathroom. The pump was even loud off and on all night as we were trying to sleep (and not even using the water). It was pretty frustrating to be woken up by that loud sudden outburst constantly. Thankfully the plumber did find a problem with it and fixed it his second time to the flat. (Although that only helps with the noise at night but it is still loud each time you use the water.) And of course the whole thing was a bit inconvenient. It would have been nice if Natalie had been able to sort this out...