The cleaner was waiting for us in the flat, and although her English wasn't great she was able to point out where things were, pretty much as depicted in the photos. We liked the area and felt very comfortable mixing with the locals, both at the park in brook green with our 7 year old and at the local pubs and shops. The hosts will give you a handy fact sheet to tell you where everything in the area is. It's also not far to the tube, the station at Olympia is on the doorstep, but a more regular service is only 10 minutes away at Kensington High street. We were there to see a show at the Lyric theatre, and only popped into Central London once so the location was ideal for us.