Don’t stay here.
The location is great and the facilities are actually pretty good, but if you’re under the age of 25 expect the staff to be condescending and unhelpful. We were given a single room instead of a double, (there were two of us) and the staff just didn’t care.
We told the staff about this on our arrival at around 9pm on Saturday and this wasn’t fixed until 4pm on Monday. When we raised the issue we were told to take it up with Air b’n’b. Air b’n’b told us that this was the host’s responsibility, and Chapter’s customer support team (who are your registered hosts on the app) have a phone number that goes straight to voicemail and didn’t manage to fix the issue until Air b’n’b contacted them directly demanding they do so.
The same issues applied re: the refund for the nights in the single room. Also, both times the room was only fitted for one person (towels, cutlery etc) and you only get one room key, even if you ask for another. Plus, the bed squeaked really badly and the bedding wasn’t great.
As I said, the place is quite cool and the location is great but the manner of the staff and their attitude to air b’n’b guests is so, so bad.
As an Asian woman I really felt like they considered me likely to just be passive and not cause them any problems if they just ignored my concerns - that was just hurtful.
So, yeah. It has potential, but the negatives totally outweigh the positives.