As a long time Airbnb user this stay was very disappointing, if not a scam.
The heater was broken and on full blast when I entered, London was in the middle of a 32c heatwave. I tried reaching the host immediately but no answer, and calling the helpline provided led to a series of call Center workers with broken English all of which were not in the UK and could not help besides ‘contacting the host’ who himself claims to be in Australia.
Long story short the entire time I had not been able to contact the host, zero response, and zero help from the team. I spent the entire stay on my friend’s sofa, and the heater, presumably, is still melting the flat four days on after I reported the issue.
For the record I have still not heard from the host, his helpline people have done nothing but spin me round in circles, and I am asking for a refund.
Don’t go for this place. Also for families or non-London tourists, it’s at the top of a rough around the edges council estate which is not stated in the description. It’s fine if you’re younger, street smart and solo, but for other trips you can find a much nicer location.