In the the day we arrived we didn’t have hot water. We spoke with Melvin who gave us instructions but soon realize that there was a problem with the boiler. He told us he was going to sent someone to fix it. We spent 3 days without hot water or heating and woke up in the 4th day without electricity. We spoke again to Melvin who told us he was far away and because of that he couldn’t fix the problem so he refund us, partially.