The apartment is in Whitechapel, an interesting, upcoming neighbourhood with some great pubs/restaurants on Commercial Road. The tube station is only a 1 minute walk away, with Tower Hill/Tower of London a 15-20 minute walk away. A great position for exploring London. Communication with Gilbert was always prompt and whilst we didn't actually meet, he provided us with extensive information about the apartment. We (3 adults, 2 kids) only had 2 days in London so it was perfect for us. The apartment is as described and really well-appointed. We spent very little time in the apartment as we were out exploring but with the sofa bed out it did feel a little tight for space for the 5 of us. A great apartment and perfect for a family of 4/2 couples.