This was a company run Airbnb and it felt like it, too. While a cozy apartment that mostly fit our needs, the walls were thin (to the street noise) and not suggested for light sleepers. Communication was great prior to our stay, but at check-in and throughout the stay was very strained, if not non-existent. The main front window was cracked and could not be closed, letting cold air into the apartment day and night. Thankfully the apartment heating mostly counteracted the cold. It was a great location, right near Earl's Court Station on the Piccadilly line, and very easy to get wherever we needed in the city. Bottom line, the apartment was pretty good, but for what it cost, we shouldn't have had these types of issues. My wife and I prefer self-run Airbnbs (we are hosts ourselves) and this experience only solidified our preference.