We arrived late in the evening when it was cold and snowing and went to a shop to pick up the keys, but they were not there. So we messaged Mike, who did reply at first but didn't apologise, and didn't give us a workable alternative option to get access to the flat, and said he could not talk to us because he did not have a phone. So after waiting for 25 minutes in the snow we decided we would just have to book somewhere else for the first night and get a taxi.
He did say that we could travel across to West London to pick up the keys the next day at 11 AM. Which I did, but then arriving at the Airbnb I could see that it was quite different to the photographs. Firstly the sofa has gone and has been replaced by an uncomfortable, dirty beige sofa with no back support. And the kitchen chairs were replaced with metal folding chairs. And the fridge is extremely noisy. So we decided to cancel our stay. The following afternoon Mike was polite and did apologise, but we had already cancelled.