Shayne’s place is huge, and the space is as what it has been described.
The place however seemed to be still in its renovation phase, as you can see holes here and there on the ceilings.
The stay was okay, but we were really upset with the host’s lack of hospitality towards her guests. On our second last day, we accidentally locked ourselves out from the property. I’ve contacted Shayne about this matter, though was told that she and the person who has the spare key were not in town (it’s new year’s eve btw), and was told that they will only be back tomorrow. We have our stuff in there, passports and etc. We have a flight to Edinburgh first thing in the morning on 1/1/20. She only told me to look for a locksmith nearby. We did, and we have told her via whatsapp. We sent her pictures of the receipt that cost us £582, and she told us that we could claim it from airbnb. We contacted airbnb and was told the possibility for us to get the claim. However, when we sent the request to her via airbnb’s web, the request was declined and was told that the locksmith we called was a total fraud and a locksmith would only cost £100. First of all, we did asked her about knowing any locksmith nearby, she did not respond. Secondly, we are not from here. We were in total shocked with the amount charged to us as well and had even questioned the locksmith about it, though we were told that is the normal charge for it. If Shayne was to questioned the amount it should be on the day we sent it to her, though she only raise her dissatisfaction after 4/5 days the picture was sent. And thirdly, we are in our desperate state, that the host doesnt seemed to bother.
And now, we were accused of taking 4 of her bath towels and wanting to charge us £100 for that. Please bear that the towels were old towels, and some of us even uses their own towels. It’s illogical to even accuse such thing, cause no one wants to put an extra weight in their luggage. This really frustrates us, and gives us a lesson to always take photos of the towels/linens provided, and where we left the those thing before checkout.
I would give a rate of 3 for the place, but 0 for hospitality. Goodluckk to the future guest.