Worst check in experience ever and the whole communication felt like I was talking to a robot, every question I asked was directed to a link, never a clear answer to me, just a link, and the instructions to pick up the keys were horrible, gives you a link no address, we agreed on 3pm check in time, arrived at 3:40pm and the cleaning person had just started cleaning the apartment, we had to take cabs all over the city just to drop of luggage a bit earlier and to pick up the keys in a chain of deli’s called “keynest” , I asked for the address of it they send a link again and say whichever is my preference, I don’t live there I don’t have one, not to mention we don’t have internet to look up places and make calls, you have to tell me, the wifi wasn’t working when I finally got inside the apartment, I tell them get response of another link on how to fix it myself, no help, whole time it was like talking to a robot not an actual person, apartment was clean and good location, horrible host.