The host was very accommodating; when some mistakes were made, she was very communicative, and provided refund, which was appreciated. The location was terrific, proximity to tube stations and the BM, with a very very nice cafe/tea place right below it, had a lot of tea and scones there! (The stairs can be a bit of a killer especially if one has loads of luggage.) The cleanliness of the kitchen left a bit to be desired, but the availability of such amenities as well as a washing machine was a blessing (though the detergent was out so had to use our own). The living space was smaller than expected from the pictures. One downside was the toilet: it too was a bit smaller than expected, and the mixer was not working, so the water fluctuated between hot and extremely cold. The shampoo and soap dispenser came crashing down in the middle of the night, so we had to purchase shampoo to use. Despite the shortcomings, the availability of various facilities and the communicative host made up for it.