We had a fantastic experience at Emily's flat. We spoke mostly with Tanya throughout the reservation process and she was extremely responsive and helpful. On site, we dealt with Phil, the building manager, who went above and beyond to help us out. This was especially nice given it was over the holidays. The flat itself was a breath of fresh air: It was extremely clean, smelled amazing, and was very comfortable. The bathroom is super spacious and down a flight of stairs, which is actually nice since it's a bit separate from the sleeping quarters. Also, I can't say enough about the neighborhood. It has everything you would ever need and is so quaint and walkable. Overall it was one of the best Airbnb experiences so far and when we come back to London we will definitely hope to stay here again! Thank you, Emily and Tanya!