After checking in I realised that the boiler was not working. Fiona promised that it will be fixed the following day. I went to bed in a cold apartment without taking a shower and hoping that the next day I can relax and enjoy my night. The next day when i returned back to the apartment the kitchen had a puddle in it because the boiler was leaking. Instead of fixing it, the maintnance guy made it worse and left without letting me know about it.
When trying to get it fixed or getting a refund, Fionas team was not very helpful. They kept telling me that they need to discuss something. We went back in forth for about 50 emails and I ended up leaving on the third day and booked another place.
In the end the best they could do was offer me refund of 20% from the amount I paid.
I do not recomend staying here. Very stressful and not helpful at all.