Simon’s flat is in a great location, about 5 minutes walk to the tube and restaurants and pubs close by. The flat was very clean and warm. We checked in at 3pm and I went for a run. When I arrived back at around 4pm I needed a shower. The shower was cold and the heating had gone off. When I checked the boiler, there was a fault code which explained this. I contacted both numbers of Simon’s manager to request assistance at 415 and left 2 messages but didn’t hear back. At 430 I left a message with Simon. I was due to meet a friend at 6pm but by 6 I hadn’t heard back from anybody and still couldn’t shower. I went to bed to keep warm but eventually decided to use hot kettle water and to wash with a cloth and went out. Finally message back from Simon at 654pm asking me to increase the pressure in the boiler. I was back by 1030pm - still no boiler. Another message left. No boiler in morning. 841am - messaged Simon again. 848am - no apology but a partial refund promised. Still waiting…