The comunication with Juliet was quick and streight. We felt very welcome in Juliet's house. The family with 2 children is very kindly. The room is nice, the bed is comfortable. If we felt cold, there was no problem for her to turn on heeting. Our room was clean. House is not large, the bathroom is really tiny but definitely not in condition as our room. There is a cat in the house, sometimes she's out, then at the kitchen cabinet, but she is really friendly :) The place is 10 min away from huge Sainsbury's and metro stop Tooting broadway. We def liked our 4 nights stay.