I have booked this charming place from Airbnb which is a little boutique hotel! The check in at the desk has been smooth. However once checked in the room, the AC was not working and a little door slightly openable made the temperature go up to 30 degrees. The reception has been informed around 7pm and said they would fix it, once back from dinner they have informed us that the whole hotel was like this and unfortunately they couldn’t do anything with very little communication.
We couldn’t sleep in this room, so we have checked out and ask for a full refund the same day. They only refunded 85% of the full amount which is not professional at all.