My friend and I were recently guests at Lena's studio for 4 nights, we
were staying in this area for work.

first, the room was as described, but, you must know that you are really
inside a basement and that it smells very bad, and when you finaly get
into the room, the smell is unbearable. Also the walls are very very thin
so you can hear which tv show or what exactly are saying the couple who
lives next door. which meant that we heard the traffic, the metro, the
couple, the tv, the street workers all the time.

The room itself was also really quite dirty, not the floor, but everything
around was sticking and seemed to have been perhaps unused for quite some
time; there was a constant damp and mould like smell .
Even if we are paying a fee for the cleaner as said in the description.

The worst were the cockroaches, dozens of them. Lena says that they are «
only summer insects » when we tryied to complain nicely to her before
writing it here. They were quiet gruesome and you could find them in the
bed or on the floor, or in the small dirty shower.

To put another fine note, is that nails are coming out from the floor near
the sink, where you can wash your teeth and clean the dishes (if you find
one) and that my partner did had the bad luck to step on one and hurt
herself.

We have taken photo of all of that.

The entire experience ruined our stay, we were very busy with our work and
we couldnt find the time to look for another place.
We complained to Lena in private and she answered that it wasnt an
expensive place. But still.. we paid 344CHF for 4 nights.

The room was not at all what we expected and was insalubre. Therefore, it
is a breach of contract. As such, I am legally entitled to receive
compensation from you. I would like a refund for our total stay. And we
are filling the complain form of airbnb to be sure of it.

Awaiting your prompt reply