Ben communicated well and the room was spacious. There were nice towels and bath robes - handy for getting to the shared bathroom! the blinds were good for privacy but still allowing air and natural light in. Entry was keyless (digital keypad entry) which meant we didn't have to "check in" at any particular time. We had a problem with the downstairs toilet not flushing and the upstairs shower head wouldn't stay put but these are probably easy fixes which I'm sure will be addressed after our stay. In general we found it very good value