Make sure you read the checkin email details before arriving. You have to collect the key from a metro station before arriving it’s not hard to get to but i didn’t read the welcome email before arriving. Location is fantastic close to all shops, food and underground tube. the apartment is in a quiet location in the middle of everywhere you would want to be and the bed and bedding was super comfortable. Alessandro we didn’t get to meet but we can tell he is a very kind and gentle person that was willing to bend over backwards to make our stay comfortable. Great with communication and was willing to help with a few of our requirements. Many thanks