This apartment was in a great location for central London and easy to find. We were able to check in three hours early which was very helpful. However, in the night, staff were investigating a noise complaint in the building and knocked on the door of our room to ask us about this, and asked if our phone line was working. We confirmed it was not, and despite prompts not to, the male staff member came into our room to investigate the broken phone which felt a little uncomfortable as we were three young women in bed in our pyjamas. The next day, despite initially being offered the opportunity to leave our bags at the property after checkout to collect later, we were made to feel like an inconvenience about this.