We initially booked to stay in an accommodation in Bayswater. Unfortunately on arrival the place had not been cleaned at all. Although the Capital Residence phone line did not go through, they did ring us back after a message through the Airbnb app.
The staff were able to find another place for us to stay and sorted out the Uber fare for us. After that, the experience and accommodation was great. Unfortunately the shock of arriving to a messy room, especially during the pandemic, has tainted the whole experience.
All aspects of the room we ended up in were exactly as expected and perfectly comfortable to stay in.