I booked a single room. They upgraded me to a room with 2 twin beds (still very small however) since I booked through Airbnb and the single room wasn't available for some reason. Clean room but definitely not 100% "new". Beds were not comfortable and creaked a LOT when you moved (but most twin size beds aren't very comfortable generally speaking). Room is very small but it's expected for a room in London / big city. Within 5-6 min walking distance to 2 main subway lines which is great & super convenient. The lobby is beautiful and staff was super friendly. They held my bag as well and have 24 hour front desk service which is helpful. Room was also quite loud and I could hear anyone outside in the hallway. Overall, it was good value but I would probably try something else to see if I could get a better room.