The place had worn down and uncomfortable furniture. The curtains, the lamp shades, and the sheets had stains on them. The carpet looks like it was just thrown on the ground, I could see strings of carpet coming up on the sides. The shower faucets were jammed so the first night we had to wash ourselves with extremely hot water. I went to two of their flats during my stay in London and both shower faucets were the same. Actually I can say that multiple rooms in the building look exactly the same as each other. I'm not saying that's a bad thing but that it made it feel impersonal. Moe was helpful at first. When I found stains on the sheets he brought us more promptly. But then when the faucets were jammed he didn't respond until the next day in the afternoon while we were out, and telling us he went to check on them and that they were fine. Yeah, after my husband somewhat fixed it. Then I expressed my disappointment of it all and he said he was sorry to hear that and then left it at that