Charlotte and her mother are outstanding hosts, so welcoming, thoughtful, knowledgeable and committed to making ones stay as comfortable as possible. They provide plenty of privacy according to guest needs and are adaptable to requirements. Bed, linen, TV, hot water, chairs, desk, own bathroom and large attic type room with microwave all of excellent standard and enables one to be fully independent, but host we found very flexible if want to access kitchen/back garden. Occasional air traffic, but not impacted by busy roads. 5 minute walking distance to H37 bus (and other bus routes)which go every few minutes day and night into Richmond in 5-7 minutes Excellent value, comfort and hosts.