Stayed here with 3 of my friends (4 in total). Location was great, 8 minute walk to tube stop and lots of bus stops near spot. Many pubs, restaurants and grocery stores nearby to get food. Just a 20 minute walk to the palace and Big Ben. Check in was easy. Guy responded to all questions and concerns very quickly and made sure we were comfortable at all times. The place could use some cleaning here and there and some of the beds were smaller than advertised (based off US sizes, I don’t know if there is a difference between US and UK sizes) but other than that enjoyed our stay!