Hands down our worst Airbnb experience.
It started before the visit: we were sent a shady link requesting copies of our passports and even a photo(!!!!) of a credit card.
Check-in was horrible. I messaged them that my flight was delayed, yet they didn’t manage to communicate this with the person who was supposed to let us in, so the poor guy was waiting there for 3 hours.
The train is EXTREMELY close and EXTREMELY LOUD, which was not mentioned. Be prepared.
Two of us stayed in the apartment on a business trip but received only one key. When we requested a key, the company told us we needed to go to their office, 40+ minutes away, during business hours, to pick one up. Even though they had to come to the apartment to deliver some items, they couldn’t bring the keys then… In the end, complaining to Airbnb, they managed to get us a spare key.
A few important things were missing: a hairdryer (even though this was listed in the amenities), sponge(!!!), dish soap, spoons, and forks: I flagged this on day 2, but they were only delivered on day 4.
There were also other problems: there was no trash bin in the kitchen, nor in the downstairs bathroom, and the coffee machine was dead.
Coffee capsules were provided, but the machine only works with whole beans. (but as I mentioned, it doesn’t work anyway).
Some of the drains were broken: in the master and secondary bathroom, the drain mechanism didn’t work. If you filled the tub with water, you had to force it open with something, as you couldn’t remove it. In the half bathroom, it was just stuck and needed to be forced open before we could use it.
The light in the secondary bathroom was only half-working: the left side didn’t turn on, and the right was flickering.
The sides of the beds were dirty, and the whole apartment smelled funky.
Overall while the apartment looks nice on paper, it’s obvious the company doesn’t care and treats guests as annoyances instead.