We arrived in a heat wave and had a few hiccups on checkin, where the hot water was out, but Pash worked with us to get it fixed and even brought over fans so we could sleep. He was very communicative and helped resolve any issues we had. We really appreciated how helpful he was, given how far from home we were. This was ideally located for the archives and so close to useful shops and I was grateful to have access to it while researching.