DO NOT STAY HERE! Our first night here we requested a late check in and we were going to be charged 75 gbp in order to get in. Due to our flight getting delayed and the trains getting shut down we were running 45 minutes late to our check in time. We called the host and there was no response. We called Hertford Court reception only to find out that nobody would be there to check us in. We had to get a hotel for the night on our own expense. We requested a refund for the first night which we never received. The second night the lock on our door was broken because the receptionist locked it. When we arrived back to our room later in the evening, we were unable to get in and the receptionist had left for the evening. Once again, we were not able to contact our airbnb host but we were able to contact the property manager. We had to call a locksmith and have them unlock the door for us. The property manager assured us that the cost of the locksmith would be covered. Since then, we have not heard from either the host or the property manager. We are now down $1000 out of our own pocket because they refuse to contact us or refund us. Also, the beds were extremely uncomfortable and had no support. The King bed was two twin beds pushed together covered by a King sheet. This place is a total scam don't waste your time.