Our stay at Helen's house was really the nicest way to visit London! Although my stay was last minute, Helen communicated very well trough e-mail. During my residence I recieved a mail asking me if everything was alright, wich is nice! The location couldn't be better like said in the other reviews. Helen and here colleague do everything in their power to make you feel comfortable and help you where they can. The only point of critique is the bed (I think the apartment needs a new one :) ) but overall I would recommend this place!