Customer service is very good as the owner is friendly. We had a good check in and out process since it was very flexible. However, it was a bit inconvenience for us to go ground floor for shower especially as girls when sometimes people be in the kitchen. Since we stayed at floor 3, it will be best if we were given to take a shower at floor 2 at least. Eventhough it is a fair travel budget at low cost, recommendation to owner would be to improve on the facilities for guest convenience such as to provide at very basics things at least a shower gel that cost £1 in the bathroom, hangers and a wardrobe. We were given mattress that were not in a good condition - broken & curved surface which might cause backpain. Overall, the customer service is very good.