Luke was very communicative before, during, and after our visit. He answered our questions and gave us very detailed arrival information. His apartment is beautiful, and the bed is very comfortable. The location of the apartment is great- it's a bit outside of downtown London, but it is therefore quiet and calm. We had a lovely walk through the Olympic park to get to the Underground, and we also enjoyed a wonderful walk along the canals to Victoria Park. We would have loved to stay longer to explore the neighborhood recommendations that Luke made. As Luke was not in London when we came, he left the apartment keys with the building's concierge, who was also very helpful (especially considering we arrived at 2am). Overall it was a fantastic experience and I enthusiastically recommend this apartment.