Overall we enjoyed our stay, and Stephen's team is an absolute delight to correspond with. I do wish to note, for transparency, that the flat isn't quite as home-like as shown in photos...for our stay at least, much of the decor (namely art and books and greenery) was reduced, which made the flat feel more like a crash pad and less like a home. This is such a small detail, and may not be important to others, but as we stayed for a week, this was important to us as we chose our flat. We were utterly charmed by the bright and cheery photos, but the true experience was not the same. Also, the carpet was quite dusty (thickly so, beyond simply being "lived in")...again, maybe not important to everyone, but as we have two small children who play on the floor, this is something we notice. Also of note, the kitchen was not stocked with even salt, pepper, or olive oil, so you will need to bring everything in. That said, the flat was a lovely size for a family of four, located on a sweet street nearby public transport, a fair value for proximity to central London (about 30-40 minutes away), and, again, managed by a helpful, responsive team.