Paul and Victoria were away during our stay, but they had a housekeeper take care of all our needs and wants. They stayed in contact and we definitely didn't feel ignored. The flat is very nice. Clean and well kept. The kitchen is well stocked with everything you could need and the fold out couch is actually comfortable. We really like the location. It wasn't too far way from Central London but it also was in a quiet and homey hood. There's an amazing Spanish restaurant around the corner that we found on our last day. Highly recommend the whole thing.