This apartment was perfect for our family of 5 (parents and 3 young adult children) for our holiday week in London. The space is comfortable, the beds were quite comfortable for sleeping well. It was clean, check in and check out worked well with the lock box for the keys. We were quite self-sufficient, but Rowan checked in with us to make sure everything was going well. Even over the holiday, I'm sure he would have responded quickly if we needed anything. We were able to cook Christmas dinner together in the flat. The location was great for all of our London explorations, close to the Tube, within Zone 1, close to grocery stores and a lot of other cute little shops also. If we were to return to London, we would definitely re-book this place!