Pros:
1) close to central London, bus stop, tube stations
2) quite clean
3) nice neighbourhood
4) large TV in the room, if you need that
5) Elessa typically replies promptly, especially during the check-in period
Cons:
1) check-in information wasn't fully provided until I sent the host some messages, which then prompted her to provide the lock box code and instructions. it would be easier to provide all these instructions by default at the start, without having to initiate a conversation (if I had gone to the listing without chatting with the host, I wouldn't have known the code).
2) several cabinet doors were unhinged and faulty, with some large ones literally falling on you if you're not careful. Please repair or replace these, because this is a safety hazard.
3) there was no hair dryer in each room. seemed as though one hair dryer was meant to be shared among multiple rooms, but another guest took it and kept it for days, making us unable to wash our hair for the first night. Elessa had to ask us to go to a supermarket to buy a hair dryer and she offered to reimburse us ... but ....
(i) we shouldn't have been asked to take time out of our holiday to specially make a trip to buy a hair dryer. one hair dryer should've been in each room to begin with.
(ii) there was a palpable pressure by Elessa for us to keep the hair dryer, perhaps so she could skip out on paying for it.
4) dining area can only sit 2 people
5) only 1 toilet for 3 rooms (with each room potentially having multiple guests). as another reviewer said, 8 people used 1 toilet.