We had a wonderful experience here. Even prior to arriving Gina was available and responsive to all inquiries. As she and her husband were on their own holiday during our visit, one of their daughters who worked nearby welcomed us when we arrived in London. Gina very thoughtfully provided 2 pages of detail of "where to find what" in the flat as well as welcome information regarding favorite restaurants nearby. The flat is quite attractive and comfortable and we didn't lack for a single amenity. We had the benefit of being right in the middle of a bustling, active neighborhood as well as the bonus of retreating to the peace and quiet of this home. And indeed, it felt like home...............well-appointed kitchen and bath, comfy bed, two beautiful terraces. A most pleasurable experience!