Very poor check in and lack of any professionalism.
We travelled from 80 miles outside London with our 9 month baby. We gave estimated time of arrival, and said it is was rush hour it might not be exact considering traffic.
We messaged on air bnb an updated time to destination. Someone then called us on our mobile (I suspect without bothering to check messages). And asked us how long , we advised about 10 mins to destination, plus whatever time it takes to find a parking place (for which he was not able to give any advice of where to park). I’m not convinced he was actually at the flat , as he was with a female (who he kept inferring to help him answer my question re parking - maybe at there office? Rather than at the premises where he claimed to be)
We arrived within about 10 mins to get there and another 10 mins to find parking and get to the house. We rushed as quick as we could, as he said he was waiting in the flat, and didn’t want to keep him waiting and our 9 month baby was getting unsettled after such a long journey.
Once we got outside the flat there was no one to be seen, we got confused and worried if it was a hoax or what was was going on.
We then called him and he tells us he’s left. We were disappointed having traveled so far and rush to get there as he told us he waiting ‘at the flat’ , he left to go somewhere else Without any even letting us know. So we were left just standing outside with an unsettled infant, what made it worse was he told us he’d be 10 mins, when infact kept us waiting nearly half an hour.
To top it all of when he came back he did not have the courtesy to apologise for keeping us waiting so long or even acknowledge that he should have told us he was leaving.
He also claimed he wasn’t the person on air bnb messages app so didn’t see any of my update of arrival time messages, then later claimed he was the person using the app doing the messages to me on air bnb. It left me very confused I don’t know if he was ‘Obaydul’ or who he was, as he claimed he was and wasn’t.
I never really mind about mistakes or
mishaps, as it can happen. an apology to say sorry our mistake would have resolved the problem but it his responses disappointing to say the least.
What topped it all off, was when I mentioned it was no nice of him to leave without atleast letting us know , he claimed it was our fault that he left because we had to find parking , which meant we came exactly 10 mins after the time we said. but I’m sure anyone reasonable would know if there is no parking at the property then that person may take a few mins to find a street to park especially in London and walk back to the property.
Definitely will not be using again, very unprofessional service.