Philippa was always quick to respond to any questions we had. She was super friendly and we loved her place! Great bus route right outside the hotel and it takes you to the South Kensington station, from which you can get pretty much anywhere you want to go. There is also a small grocery store across the street, which is handy for grabbing a few things to keep in the suite. The bed was very comfy and the suite had everything we needed. We would stay there again!