Richard replies to messages quite quickly, which is great on itself. When we reached the room it was very clean, cozy and it even had some extra amenities! The location is a bit distant from central but it does have easy access to public transport. The only downside we noticed too late at night that the heating wasn't turned on by default, and we ended up having a room colder than what we'd have liked. But other than that, it was a great stay!