The location of the flat was definitely the big appeal here! Easy walking distance to Buckingham Palace, Westminster Abbey, Big Ben, London Eye etc- all the things a first-time Londoner would want to see! Very accessible to tube stations as well.
We stayed from Tuesday-Sunday, and unfortunately ran into some issues. When we arrived at the flat and retrieved the keys from the outside lock box, the keys didn't work in the lock. We tried to get in touch with Daniel and didn't hear back for hours. I think it was a really bad/cheap copy set, we tried and finally after pushing and jamming we got the key to work (after about an hour). There was another set inside which worked perfectly fine- would have been great if this was the set to enter with. We did eventually hear back from the host, and he said he'd look into the issue.
The shower completely puddled/filled up past our feet and spilled out into the bathroom. Contacted Daniel, but also didn't hear back for hours. We were told that a handyman would be notified, but nobody ever came to fix the issue for the duration of the stay, and the host was unfortunately quite uncommunicative. He mentioned that he was traveling in Spain, in which case it would have been nice to have a local contact to assist us.
Our last issue was noise- I was very surprised that this wasn't an issue in earlier reviews, leading me to wonder if perhaps the complex has recently new tenants. Violently slamming doors, screaming, loud music off and in each night through 4:30am. I found the sleeping furniture comfortable, but we were not well rested because of this.
I'm a huge AirBnB fan, and a former host in my own house, and I hate to point out the flaws here because it's such a lovely service. Unfortunately this one wasn't a great experience. If the shower and keys get sorted, and maybe with a younger group who don't mind being up in the late hours due to noise, it could be just fine.