While the apartment was clean and a great location unfortunately my experience in this accommodation was tarnished. Upon arrival the tv did not have access to internet or channels. Upon greeting one of the three hosts when he came to the apartment later I informed him about the tv and he told me how he was shocked and seemed genuinely surprised. He returned with a ‘handyman’ and with an antenna the handyman had allegedly purchased on the way there. They were unable to fix it and said the tv would need to be replaced or a WiFi booster would be needed for the room. The following day I was told an engineer would be out and while I was out for the entire day and at the theatre upon arriving home the tv still did not work. I did not hear from any of the hosts for the remainder of my trip even of day of checking out over 48 hours later. On day of checking out we returned to the room at 5pm to collect our bags and the room had been cleaned but we had still not been contacted at all, while we were in the room a woman with a suitcase who was checking in came into the room. I apologised for being there explained I was collecting my bag and let her know the tv did not work, her response was that she has stayed there before and it was never fixed despite them claiming it would be. I was shocked at this as the owner seemed genuinely surprised the tv was not working and leads me to the conclusion that I was played along until I checked out with the problem never being intended on being resolved. Me not being contacted even now over 72 hours since I was told an engineer would be sent out backs up belief of this conclusion. Lovely apartment, terrible experience, no apology, led along. 1/5