Staff were friendly and helpful, and I was able to check in a bit early which was really appreciated. The location is perfect for access to Paddington Station and the Heathrow train. There is a lot of construction going on at Paddington Station at the moment, and unfortunately this is going on all night long. The building site was loud and had bright lights on all night, which was a bit of a nuisance. The room was incredibly small and nothing like the pictures. However, due to price and ease of access to Paddington, it was fine for one night.