I booked this accommodation for family and they described their stay as meeting all their basic requirements, it was clean and neat and as described. The particular flat they stayed in was a basement flat and it was a novelty being able to hear people passing by on the street and a unique experience. The location is convenient and close to shops and public transport both buses and the underground network. I personally collected the keys and was met with a very pleasant welcome and the assistance I received was very comprehensive and flexible. There were no issues with check in or check out and all correspondence leading up to the check in date was very thorough and helpful.