Communication was good up to the point of arrival. I was asked to call when I got to the address and Suraj's mother would meet me. I called eleven times before Suraj picked up. He said he was working and I should have come to the restaurant to look for him, but I don't think that's an appropriate way to treat a paying guest. Everything else was ok. It's not a quiet place but it's convenient for the Eurostar and good value.