The host was quick to respond and very efficient. The flat itself is very comfortable and has all the necessary amenities. It was an enjoyable place to relax and spend time after a full day in London. The host did warn me about works in the building, was surprised by how torn up the entry hall/staircase was. There were large holes in the wall and mouse traps everywhere. It wasn't a very pleasant environment to return to late in the evening. But, as I said the host was attentive and the flat was nicely done and clean.