Sarah, the owner, who was away for Christmas, provided simple and easy instructions for key collection and drop-off. She was extremely reactive, with a reply pretty much within the hour to the few questions we had. The Christmas decorations, card and the yoghurt and home made jam in the fridge for breakfast (we arrived late) provided a thoughtful, personal touch even though we didn't meet Sarah. The apartment was much nicer than in the onsite photos, very new and tastefully decorated with a lovely view from the loggia - a real home away from home! Would highly recommend!!!