Tracey is so welcoming and friendly that we quickly felt at ease, she even let us extend our stay by an extra week while we waited for our permanent flat to be ready. By the time we moved out (after two months), the house felt very much like home. Great location in Norwood (5 minute walk to the tram, 15 min walk to the nearest train station). The pictures don't give the house justice - it's much bigger than it looks in the pictures. A cleaner came weekly and she was also incredibly friendly and welcoming.
When we moved in, Tracey was kind enough to pick us up from the train station in her car so we didn't have to struggle back with multiple heavy suitcases. Really recommend her house to anyone looking for a friendly air bnb host in London