Gordon greeted us on arrival and everything was as per the listing and photos. The bed was a dream to sleep on and our room had everything we could have wanted and more. The bathroom was a great size and the shower had great pressure etc. The Nespresso machine was a great touch and very handy for a morning pick me up before exploring London. We never had the chance to talk much to Gordon as we were always out and about but he left a lot of info in the room which helped us during our stay.