I only spoke to Christabel via email and she was lovely and answered all my questions. The beds were comfy and the house was warm. There are not too many stairs, I believe its 3 flights which was good for us as my daughter is on crutches, it was just enough, but we still got to be on the top floor. The neighbourhood is great, funky and fun and has tons happening. The Portabello market is walking distance and the tube station is close, so getting anywhere is easy.