We contacted the hostess several times and were never acknowledged. Stayed outside in the 50 degree (Fahrenheit) weather for 1-2 hours waiting on her to answer and on Airbnb to do their necessary steps as well. It was an extreme hassle that was completely unnecessary. Not to mention these phone calls cost us 25 cents a minute to wait on Airbnb and to get the hostess to answer on top of it being considered international calls since our phone numbers aren’t local either. Extremely expensive and extreme waste of time. Cost us about $30 to just stand outside the home. Airbnb took care of us though so grateful for the customer service. Upset that it even had to be taken to that point. Btw, 2/3 of us got sick from being out in the cold for so long.