Never again!
We booked the Airbnb because we read some nice things about it and the location is good, but this was a horrible experience and definitely left a bad taste in our whole trip.
At first it all seemed to work out fine, we only booked this Airbnb because we asked beforehand if it was even possible to have a late check-in due to problems with our flight. The host agreed to our request to check in after 23h which was great.
However, once we were 10 minutes from the place, she stopped answering our messages completely, she left a phone number, where all we could reach was the mailbox. After calling about 15 times, and waiting outside with our suitcases unsure if we were even at the right place, there were some amazing neighbours who took pity on us and at least let us into the building so we didn’t have to spend the night on the street. They even knocked and rang the host’s door as they knew that there was supposedly an Airbnb inside. (can’t thank them enough!) The last resort was calling Airbnb Customer Support, because we were scared of spending the night by the entrance in a building or on the streets.
After over an hour finally the host answered, she welcomed us in a T-shirt, no pants and was even upset with us because we tried to explain our frustrations! She almost kicked us out, so we had to calm down because we just wanted to sleep at that point. If she would have at least been sorry for this, we wouldn’t have cared as much, but to be greeted like that and even belittled after the stress was honestly disgusting!
I hope you never have to experience this, and let’s not even start about cleanliness!
Spare yourself the trauma honestly, I’ve been to great Airbnb’s before, this was the absolute worst!