We lived in this apartment for around a month. Ian was not in London that time, but he tried his best to coordinate via phone and helped us through the whole stay. We had some issues with the heating and internet in the beginning, but Ian did get them fixed real quick. Overall the apartment is really nice and cozy. The apartment is in the raised ground floor. The balcony is quite spacious, although we didn't use it as the weather was not very nice. It is very nicely located and well connected to the central london. I would really recommend this.