Sam was very responsive, and the person who handled the checkin was very helpful. The high chair we requested wasn’t there at check in, and they got one delivered Toni’s same day and offered to put it up for us.
The flat is badly in need of maintenance, with most walls and woodwork noticeably grubby and stained. The fridge was dirty, as was the shower (you really don’t want to have to clean other people’s hair out or the bath before using it). Generally, it has the feel of a neglected place - the kitchen is badly equipped (no chopping board, a couple of bowls still wrapped in newspaper, broken shelves in the fridge stapled together) and the hob is so old it can barely boil a pan of water.
The location is good, but the apartment block smells bad and you can get a lot better value nearby. We
Don’t recommend staying here.