The owner is very nice. The location of the apartment is great as well as the neighborhood. The park across the street is an absolute beauty. We were a little taken back with the amount of personal belongings through the apartment, in the closets, drawers and on the tops of tables. When we opened the closet and bedroom drawers while unpacking we found half of them full with personal clothing and belongings. In general we felt the apartment was in need of general maintenance. One of the cleared available dresser drawers is broken, unusable and labeled with masking tape as broken. Another example is the Bathroom sink drain plug is missing so we were nervous we may drop something and lose it forever down the drain. These missing details made us uncomfortable enough that we moved out early to a different location on day two. As mentioned above, this apartment is located in a beautiful neighborhood and great location. With just a little TLC it would be a 5 star stay in London.