So this was by far the worst stay I have had in the many years of using Airbnb and travelling. I arrived in London during winter and this particular did not have any heating working at the time of my stay so it was extremely cold at night. I was communicating with the host on a daily basis about the problem but it was never resolved so I decided to check out and find a place with a heater. I was not questioned as to why I was checking out earlier than expected and I was not shown anything empathy during this time. The host simply asked me to leave the keys where I picked them up from rather than show any concern as to why I was leaving. No reimbursement was offered for the additional days that I booked and paid for but did not stay. No one came to the Airbnb to help with the heating issue service by far in a situation like this during winter was terrible and I am soooo disappointed especially with the amount of money I paid and did not enjoy it at all.