Oh my. Where do I start? The unit itself is quite lovely. Spacious, well laid out and furnished, excellent location steps from Earl's Court. Unfortunately, that is massively overshadowed by Alessandra's very poor communication. When we arrived at the unit, we were supposed to enter a code in a lock box. This worked, but inside there was no key. We called, emailed, texted and used airbnb messenger to contact Alessandra. One hour later she wrote a distracted short message saying the instructions for entering the unit were in the house manual (clearly she did not actually read our message). We waited 30 more minutes after that for a better response and then decided to book a hotel for the night and use Airbnb's 'help' function, which worked well and refunded us instantly. More than one hour after this she final read our message and was quite apologetic and, to her credit, had someone drop off the key 30 mins later. After that we had significant trouble getting in touch with Alessandra again and the guy who dropped off the key didn't have answers to our questions. I left Alessandra a couple messages before posting this reivew, but received no response whatsoever. I don't know if something happened personally in her life, but without any information or communication, I'd suggest steering clear of this unit. The hassle of waiting around with luggage and not being able to get a hold of anyone is not worth it, despite the nice place.