We arrived after a 9 hour trip from Scotland in London Kings Cross. We took the underground and switched to the bus but it took much longer than described in the provided information. When we finally arrived we were greeted by an exited dog who was jumping at us, stole our shoes and licked our legs. It is not that we dislike dogs but we were just a little bit overwhelmed. There was no understanding for our situation from Ann's side, she did not help us to come along with the dog but instead got upset with us. From this point onwards Ann was just looking for things we did or were wrong about, for example using the wrong app, not able to speak properly Englisch, let the light in the bathroom on, drinking drinks with sugar or not to be amused that the dog played even on our bed. She even suggested that we could look for another accommodation without offering us assistance or a refund. All in all we felt extremely unwelcome and left the next day immediately.