We loved the area, and the idea of the house the history and location . We had no problem with stairs, basement bedroom was quite damp. Pictures showed a pristine home . She’s a great decorator. It was a 3 at best. Needed a lot of maintenance and a good scrub . Towels were crunchy ( she line drys everything) no dryer . I asked for 2 shower towels per person . I explained we like to have towels . She gave us a shower towel and hand only . I asked if there was washer and dryer and she says yes . There was a washer and heated drying rack. Drying rack isn’t very effective for a family of 7 . We had lot’s of little issues . We brought them up with host . She didn’t seem to care . For how much I paid I expected more and what she advertised and I expected much more . We didn’t let this ruin our trip we loved London . We hope to be again soon.