We never met Chrissy & Rupert, but communication was always quick, friendly and very helpful. The studio is relatively small but sufficient and clean, and the rainforest shower feels awesome. The convertible sofa has certainly seen better times, it's quite worn and sags heavily towards the middle. The location is great, right in the centre of Shoreditch but located in a small alley, so we hadn't too much pedestrian traffic, even on saturday night. Overall we had a really nice stay and would definitely visit again.