This flat met and exceeded my expectations. My sister and I first arrived and the train station/metro station was 2 blocks away from the beautiful residential street where the flat is located. This was key to a newcomer and really made us feel like locals since we were able to quickly navigate the underground. Firstly, the communication with James and his staff was exemplary, and we arrived as some were cleaning, but they took time to let us store our bags and explained all there was to know about the home. My husband was arriving the next day and they all went out of their way to let him in the flat as we were out sightseeing. Above and beyond. I will mention the flat is below street level, so the stairs down were a little tricky, but inside you would never know. There was even an outdoor courtyard accessible from both bedrooms. This flat had two bedrooms and two bathrooms--a real luxury when everyone is trying to get ready to explore the city at the same time. The master with the en suite bathroom was a tub, but the other bathroom had a shower which was small but great. The lighting in the bathroom was great and there was an abundance of storage in the bedrooms and the hall. The neighborhood had lots of little restaurants just blocks away and we walked to Buckingham Palace, Westminster and more. So convenient. To be honest, I hated to leave this flat and will surely book this again when I return to London. I also appreciate the personal touch James, Alex, Emily and Ken provided during our stay. We'll be back!!