Nice house in London outskirts. Quiet neighborhood. We stayed 4 nights (couple+teenager). Easy communication with Sam who was supergentle and helped us with car permit for the parking, quick check in/out.
BUT. Unfortunately overall cleaning was very poor. My wife wasted some hours to clean at least bathrooms and kitchen to reach decent standards. Sam apologized and was very kind to refund immediately the cleaning fee. The problem was not just ordinary cleaning run by incompetent staff, but the house needs a professional deep cleaning by the way. Bathrooms and kitchen neglected (even layered limestone on the taps that we had to remove), filthy sanitaries and toilets, very dirty sink, microwave, shelves, drawers and bins. Indecent floor. Neglected garden as well. Some curtains are broken. Second and third bedrooms are spartan (dirty duvet and wrinkled linen). Hairdryer missing.
The price we paid (550euro/night) is really too much and disproportionate. We have been renting beautiful holiday houses in the past 20 years in the world’s best cities, and we have never spent so much even in for ex. Sydney, NYC, Rio, Capetown were moreover we had beautiful views.
The nice house needs more attention and care to reach international quality standards for high level rentals.