Vicky is a wonderful host who made me and my adult son feel right at home. He even remarked that he felt he knew her as soon as they met. She is very laid back and makes you feel right at home from the start. My bed was comfy, the shower was perfect after a long day of travel and sightseeing, and the location was extremely convenient to Baron's Court and Hammersmith Tube stations. We were minutes away from all the things we wanted to see and it was an easy trip from Heathrow. I would definitely stay again.