I was traveling with my boss. We booked this apartment because of the photos that we could see a sofa that can be also a bed! Nowhere in the description they said it could not be used. 3 days before the arrival I have informed Nicole about the sofa! she never answered to me and I had to send her again at the arrival day. On that day she told me that i could not use the sofa. i couldn't cancel and i couldn't find anything else because there was a big conference in that area. she also said to be that there were not even Extra sheets. I had to beg for the sheets that were given the next day but they never gave to me extra blancket or anything to cover with during winter. They just abandon us!!!! I had to sleep on the floor because the heat was there and i was cold!!!! Humiliation!!!!! they didn't even sent a message to ask if we were ok!!!! I ask for refund and she refused!! Airbnb didn't protect us either. Horrible experience!!! Don't recommend!