Damien could be an ambassador for travel to London. To start, we had flight changes that altered our check-in, and he was communicative and calming in assuring us he would work with whatever schedule we ended up needing. He greeted us at the apartment upon our arrival after a very loooong time in airports - and he had croissants, fresh fruit, and mimosas for us! The location is great. The apartment is on a lovely street, very close to Gabriel's Wharf and all the shopping and attractions, and Waterloo station is a few blocks over. The apartment is decorated with both modern and comfort vibes, and our family of four was well-pleased to share meals in the spacious kitchen and watch movies after a day of sightseeing. The kitchen is perfectly stocked for cooking (spices, oils, condiments, and all necessary tools). The apartment was spotlessly clean, as well. The kids asked if we can have Christmas at Damien's every year! Thanks, Damien, for a great holiday.