This flat in Kensington worked well for our family of four. Stefania was very easy to communicate with and responsive to our needs. The location was perfect for our stay in London - just a few blocks from the Gloucester tube stop and easily walkable to Kensington Palace/Hyde Park and the Natural History Museum. It was a beautiful area, with a garden right across the street within a very quiet, safe neighborhood. We found good restaurants and cafes near by. The only issue was the internet connection, which was very slow or often times not working. Stefania did respond promptly to this concern, but resetting it did not make it better. I would suggest a new wifi internet connection.