We’ll begin with the positives: great location (approx. 15 minute walk from Victoria station), modern decor, clean, polite staff, powerful shower, good lighting, A/C, wifi, and some amenities supplied (shampoo, shower gel, iron, and hairdryer). Now for the negatives: during check-in we were informed that our booked room was not available, we were questioned whether we’d booked correctly (we had), and told that possibly a colleague had incorrectly inputted our booking onto the system. However, it seems like this has happened before, judging by another review. We were told that the hotel was fully booked so there was only this one room available. No reparations were attempted - in fact their view was “well, this room is more expensive than the one you paid for” discounting that it was not what we wanted, expected, and did not meet our needs - there was an ‘oh well’ attitude towards the situation. To add to our disdain, when we returned from our evening, we requested some more milk as there was only two of those small individual pots in the room when we arrived, and we were told that there wasn’t any and they wouldn’t be able to get anymore, so the ‘complimentary’ tea and coffee in the room did not make anymore than one tea for our stay, and we had to buy our own. You’d assume for a ‘fully booked’ hotel, they’d be prepared? Overall, the hotel ‘does the job’, but we were incredibly disappointed with the disorganisation and lack of responsibility, especially as we’d booked SIX months ago! I’d suggest you book elsewhere, unless you’d enjoy the anxiety of not knowing whether you actually have a room until you check-in.