I tried calling the host several times because the address that was given to me was wrong at first(or it wasn't updated like most airbnbs closer to the check in time), and it just kept going to voicemail. If the option to be called is there, I would think that you should be able to. I waited outside for over 30 minutes in the sun with suitcases because I had the wrong address until I was sent the right one through messaging the host instead.
The room picture was accurate but the kitchen was not. My plan was to make breakfast but after I saw how different the kitchen picture looked, I did not have the space to do so.
I understand not being able to stay an extra hour, as I then saw it was written in the policy, but after the hiccup of not being given the right address at first, I would think it would have been a courtesy for the additional hour when requested. We asked the man downstairs at the front desk and he said we could have because the cleaners were not going to be there at 10am, which was the reason I was given by the host of not being able to stay until 11am.
Last but not least, there was half a roll of toilet paper in the bathroom and no extras when we got there. It was an inconvenience and we had to look for tissue elsewhere. Small thing, but also inconvenient when you are staying somewhere.
I have had nice stays but this was my worst airbnb experience.