I stayed with my wife and 3 children at Fernando's place, kind of last minute because we extended our stay in London. I messaged him and got a response in minutes. He arranged within an hour to meet us and have us drop our luggage off, but the housekeeping would be there for 3 hours, if we didn't mind, he received us on the hour and was very kind. The location is excellent in Fitzrovia near Oxford, nice restaurant scene. It is a duplex, which helped because the lower level where the bathrooms and bedrooms were was much cooler than upstairs which got a lot of sunshine, plus it reached 32 degrees C, so I was amazed how much cooler is was downstairs. The design is nice, interesting touches with aquarium in bathroom, the patio was the best feature, just unwinding after a day out in your own space, was awesome. The BT tower is an eyesore, but just don't look up. Fernando let my kids play with his dog and made us feel at home. There was an issue with the food disposal in the sink but he immediately had a plumber come in and find that previous tenants had thrown hole teabags in blocking the pipes. So overall, great stay, I will book again whenever I'm in London.