Maddy, Bianca's assistant was accommodating upon our arrival, showing us where everything is and giving us tips to navigate around Richmond. NB: if you have an issue with dogs, please let her know in case she has her lovely puppy with her. Bianca was very quick to respond and remedy small issues in the apartment. As we were two months there, it had to feel like "home" to which Bianca was accommodating with plenty of linens and toys for our kids, 8 and 6, to play with. The apartment is on the first floor, with family residents below, so it should be noted that some level of quiet by guests should be exercised as the building has that general feel, which we really appreciated. The second bedroom has a bunk bed, which is best for 8 and younger (older kids, as we discovered, will find it too small for their growing limbs).
The location is very close to Richmond station with all the underground, overground and National Rail options to choose from, and there are plenty of grocery stores, coffee shops, good restaurants and services to choose from around the apartment.
Bianca's apartment was a good choice for our two month visit to London.