Loved the comfortable, clean, warm & private facilities. Loved the convenient location - 2 minutes to train & bus. Loved the family environment - relaxed easy going hosts, delightful kids enjoying Christmas Preparations, friendly cats, the local Christmas Fair.... Thoroughly enjoyed our week in London based with Rich & Caroline. They even organised snow for us! (a couple of Aussies hoping for a white Christmas). If steps are an issue, look elsewhere. Otherwise, book this gem before someone else does!