Excellent communication and description of how to access the house. We arrived quite late, and with changed plans due to our flight being late, but Luliana was fine with that.
Bedroom was clean and comfy and bathroom was clean and easy to use the shower in the morning.
The price was good for central London, though we had hoped for a wee kettle and tea set or something to have a cuppa first thing. But this was a minor inconvenience as the DLR to Canary Warf is a 5 min walk away. Would stay with again!