We left the apartment in the first hour. Let's start with the fact that we traveled more than 5 thousand kilometers at that time, we were in more than 20 cities of Great Britain and Ireland and at that time it was the 14th day of our journey. We expected that we would arrive at 6 pm, but because of the protests and traffic jams in London, not even leaving traveling in advance could help us and we were 2 hours late. We had already bought tickets for sights and a cinema, so we decided to go there directly . At 12 o'clock we were on our way to apartment from the cinema, messaging with the host before arriving about the fact that we were near, and explained the situation. This wasn't a problem because it was self check-in anyway. When we arrived, the first thing we found was that the gates were blocked. And the host living, as she claims, right the next door, did not answer us, neither to calls nor to messages, although we communicated about 15-20 minutes before. We decided to take the initiative into our own hands and we had to knock to the neighbors. They were not so friendly apparently and behaved a bit strange, but we didn't pay attention on it because we were very tired and just wanted to go to bed. We parked the car and went inside. Always the first thing before we put the luggage, we see if there is a stairs inside and where, how the door opens and so on. We went upstairs, for first the stair itself was dirty, like a bonus there were long hairs, footprints on the floor, there was no way to cook in the kitchen. It was just for decoration, and all the cutlery to at least make a salad were dirty and in soapy stains. While I was looking in the kitchen, my husband looked at the brick wall, as he saw a huge domestic spider there. He decided to kill him while he was looking for a something to use, the spider had already climbed into the gap near the ceiling. We were terrified, began to check the ceiling and the cracks, found the webs which looked very old, right above the mattress. We couldn't stay in such an apartment, although it was already one o'clock in the morning. We called to a hotel, made a reservation and left. Immediately after the check-in, I made a request for a refund, attached all the photos and checks for staying at the hotel. The next day, the owner of the appartment wanted to pretend that nothing had happened and didn't pay attention to the request until I wrote to her in the afternoon directly to explain the situation. We do not believe that she didn't see the request, as she very often contradicted herself later and showed herself as an irresponsible person for whom letting her photo studio is just extra pounds, and not a business where she is obliged to provide elementary convenience to the client. We were in Paris once and also had a dirty apartment, but the owners offered us a free cleaning or a refund, we chose a cleaning and were very pleased with the stay in the end. We are not precious guests, but we won't tolerate accommodations with spiders. In this situation, the host said that everything is out of her control, she didn't kill the spiders and now won't do it, because supposedly, it is nature. If I would be the one who wanted to live in nature or, as she told me, where only a clean bed and a shower are important, I would live in a campsite or a second-rate hotel, and not rent an industrial-style loft. She behaved completely indifferent, and then said she doesn't want us listen to us and us write to her, that we should contact directly in support of the airbnb. We did so, support is silent for a week already, although we called more than 3 times, they said that they would raise the priority and contact us within 2 days, all three people have been sorry for our situation, but no one resolved or even contacted . We wanted our money back, as we know that AirBnB is not a platform where sorrys can be monetised. We want to believe that the support will help us, otherwise this review and 1 hour in that studio cost 300 euros.
It is also worth looking at other reviews before booking, we unfortunately are not one of those which could not live there for one reason or another.