I didn't get to meet Isabel, but communicating with her was very quick and smooth. I met her daughter and she was very friendly and accomodating :) The place had everything I needed and had a very comfortable stay. I also loved the big window in the room and it provided a nice view of Brixton, especially at night. The location is also perfect--close to the tube and also a few blocks from a very lively intersection. Close to markets and stores as well. Definitely recommended!