The flat is very clean, and the photos are an accurate portrayal. The flat is comfortable if quite impersonal (no art or decoration to make it homey). The only problem for us was that we were only able to have one set of keys, which was highly inconvenient given that it is a 2 bedroom flat (it meant we were continually having to coordinate to arrange to meet up to get into the flat), and the cost for a late check in (9:30 pm) was quite substantial. However, the overall value is good for a 2 bedroom flat, and the location was very convenient for us (albeit a bit far from the tube station for those looking to get around London via tube). Veronica was very responsive in her communication.