We were really excited for this AirBnB but when we got there, the house was freezing! We called Mo multiple times from multiple numbers and messaged him on the app several times as well. About 3 hours after not receiving a response, I messaged him saying we would be leaving to find other accommodation for the night since it was too cold to stay. Mo came over from next door saying my message was incredibly rude even though I was polite.. after 3 hours of freezing in the house. Mo then came over to turn on the heat and said it would warm up in 15 minutes but an hour later the place was still cold so I messaged him back. And then he came and fixed something else before the heat finally turned on, almost 5 hours after we were in the house with almost freezing temperature outside. 2 of our guests actually got sick because of it.
In addition to all of the heating problems, the Airbnb was advertised to be 1.5baths when we rented but there’s only 1 full bathroom. The reason we picked this Airbnb over another option was because of the extra half bathroom since we had 5 people.
In addition to all of this, the couch had some rips and bed linens/towels had stains from previous users. The fridge also was very smelly. The dryer also didn’t dry our clothes completely.
Once Mo resolved the heating issue, we did stay in the Airbnb relatively comfortably but our money could’ve been used a lot better in the other options.
Additionally, we reached out to Airbnb to see if we could get a partial refund for the first night due to the heating issue as well as the inaccurate advertising of 1.5baths but Mo denied the request and we didn’t get any money back.