We were appalled to discover on our arrival on Christmas Eve that our booking had been switched to a different apartment. We had been been given no notice of this despite having a conversation with Holly the previous day. We couldn’t get an explanation because the office had closed for Christmas. The apartment we had been given was adequate but not of the same standard as the one we booked. It was on the first floor instead of the 7th, so the traffic noise was constant and loud given that the apartment block is built on a busy roundabout. It also didn’t have enough cooking utensils, crockery or glassware. I’m guessing it’s a cheaper apartment and I’m expecting to be offered some sort of refund. In short it meant we had stressful start our Christmas break.