I had to find a place to stay on a very short notice and Rosi responded to my requests for info almost immediately. You definitely cannot find a better customer service at even a 5 star hotel. When I showed up at her residence, I was not disappointed one bit. The room was perfect and she gave me the keys to the apartment so that I had the complete freedom to come and go as I wished. She and her family made me feel completely at home from the first minute. They made me feel at home away from home. Beats any hotel stay. Thanks Rosi for saving my day.