Catherine was gracious and went out of her way to accommodate my earlier than anticipated arrival. Her communication was speedy and accurate. Location is terrific, near the Victoria and Albert Museum, Kensington Gardens and a long list of great places to visit. Most of Kensington, Chelsea and Mayfair is within easy walking distance. The flat a couple of minutes walk from the Gloucester Rd. Tube station., putting you in easy reach of the entire town and Heathrow via the Piccadilly line. Lots of good shops and eateries in the neighborhood.