The house is good but the management of it is poor. The initial form is irritating - asking for information that is already known (eg the address) and wanting to know the check in time to the second (?). We had arranged a 12.15 check in but the house was being cleaned so could only drop the bags off. The tv didn't work but when I rang was told 'it definitely did' which wasn't helpful and that she'd contact the host and get back to me (which she didn't). There is no welcome pack telling you basic information (WiFi passwords, check out instructions etc). Overall very little effort has gone into managing the property which is a shame as it's a nice house in a good location