Kathleen and I felt welcomed when we arrived by walking us around the house and explaining the security systems for the house. They were easily accessible by email and cell any time.
If I had read more of the reviews I would have seen about the construction but their crew was always polite and gone by 4pm each day. The neighbor had less restaurants than I expected; so finding someplace in London proper would probably be advised. We did walk east about 30 minutes and found "The Rose" pub which did have great burgers! When I return I'll arrange my travel by their room availabilities for certain.