I was celebrating my 30th birthday and so decided to stay at Hayley’s before I went to celebrate it with a friend at a local venue we had hired, and had scheduled a makeup artist to come to the Airbnb.
Hayley sent me a link to verify my ID, following which it would supply me with the code to the lockbox where the keys are for her apartment.
I completed this task before arriving at her place, only to be waiting outside for over an hour with my friend and makeup artist trying to call Hayley as we didn’t receive the code - her contact number doesn’t work and she wasn’t replying to messages.
As I had no time, I had to book a stay at another Airbnb locally whilst I kept receiving automated messages from Hayley about check out but no messages with the lock box code!
It was only after many many hours that I received the code from Hayley and a message that said she was apparently waiting all day for me to verify my ID.
I have requested a refund but of course, no response from Hayley.
Terrible customer service, and I didn’t get to stay in her apartment which I’m sure is lovely (guess I’ll never know now).