We needed an extra blanket, a better frying pan, and more hangers and Louise supplied them within hours. The kitchen was basic but serviceable for simple cooking. Normally, we expect at least salt and pepper, but there was none. We had problems adjusting the shower and Louise agreed there was a problem but was unable to get a plumber before we left. The apartment was comfortable, although not really "chic." What helped make up for it was the view out the front windows where we could enjoy the greenery of the square, a beautiful church, and, weather permitting, sunsets. The location was excellent: the Victoria Line tube was around the corner and there was direct bus service to various destinations in London such as Trafalgar Square.