Duncan and his wife were away for the entire duration of our stay, so we didn't get a chance to meet them, but they were very easily contactable through the Airbnb message system and quickly responded to all our queries. Very friendly and a pleasure to message. Do be aware that the apartment is in two floors, with the bedroom and bathroom upstairs and all other living space downstairs, so you'll be going up and down a flight of stairs quite a bit. The location was wonderful -- there's a bus stop right outside if you want, but we preferred to do the quick half-mile walk to the East Putney underground station which had a direct rail line to the center of London. Recommended!