We chose this place to spend a night with family in London. It is quite close to important tourist locations. 2 metro stations nearby (5-7 min walk) and directly to the train station. Everything was fine with payment and communication with the host when I made the reservation.
The room I received was very different from what I booked and in very poor condition. In the presentation on the site the triple room was with a double bed and a single as can be seen in the photograph with the reservation. What I received resembled settling in a hostel. Very, very disappointed by the conditions. The small kitchen had an electric oven with 2 rust burners and a kettle. A very small bathroom, with a door that does not close, in a high degree of deterioration and a lime on the walls that covered the mould. The space to get to the shower was so narrow that you could hardly get in. When you are with the child you need to be able to help him in the shower. The bed linen was clean but the very strong mattresses were not comfortable. The bed was broken and full of dust next to it. It is also very difficult to clean in such a small space. Lots of noise over night due to the poor insulation of the walls and the entrance doors.
I told them I was not happy with the departure and the answer was that why didn't I tell them to change my room. I don't think a quality service is based on complaints and you get what you paid for only if you make a complaint. I did not have the necessary state to do all this for my money and for my time I wanted to spend with the family in London.
In conclusion, I can understand that London is expensive for accommodation, that spaces can be very narrow but I do not accept to be fooled and to pay for something beautiful on the website and deplorable in reality. I do not understand why the locations are not controlled by AirBNB. Repeating such a situation will make me no longer use their services. It is the first time in many years that I used this platform for accommodation (especially in other countries in Europe) when what you received is very different in the negative sense from what you paid and was presented.
I did not like them and I will not return to their locations. There can be more to add in this area of ​​dissatisfaction.