Helen was very friendly and helpful. She made some great suggestions about what Kathy and I could do (Helen even had a folder with tips in the room). She was also really flexible regarding our arrival.
There were some grapes, biscuits tea and coffee provided and rhe bed was really comfortable with 4 pillows in total.
Even though the room is facing the street, we had no problems with sleeping.
The cat is in the private room of the apartment, so unless you would like to see her, you don't. But we highly recommend petting her since her fur is really soft and fluffy.