We are a family of four and we hired the apartment for 12 days. We realy liked the apartment. liked the fact that the apartment is roomy (3 rooms beside the living room) very well equipped, clean and nicely decorated. The apartment is located in a nice neighborhood, supermarket, bakery, cafes, restaurants and most impotent tube station are in minutes walk distance. We didn't need much from Carmen but whenever we needed she was accessible and responsive.