Although communication good - particularly when we had a problem, there were a couple of issues for us; the apartment is incredibly small. The double room hasn’t even space for a bedside table, and the bed is small and extremely uncomfortable. The pictures on the advert were from another apartment. This one is in the eaves (top 4th floor, no lift) on a main main road, the A4 in to London, in fact so it’s noisy and incredibly busy. We had to ask them to clean the flat again on arrival as it became clear someone had previously vomited in the shower and the bathroom stunk- it never resolved the problem. Upon opening the bathroom cabinet there were old marks of dried toothpaste. All in all the apartment is fine.