The good:
Sila is a genuinely nice person, she accommodated us despite us arriving very early in the morning. She was also always there when we had any issues/requests.
She was very considerate, always trying to keep the volume of her kid down in order not to disturb us (although we weren’t affected at all).
The not so good:
The location was quite far from central London, it’s in zone 4 and required an additional bus ride to the nearest train station.
There wasn’t a private bathroom, just a private toilet on a separate floor from the bedroom, which we ended up not using.
There was a radiator in the room but it’s central heating, and we didn’t get to have the heat on as and when we wanted, we took a number of showers in a cold bathroom and our room got cold sometimes when we opened the window really slightly for ventilation, but closing the window made the room really stuffy. We eventually fell sick towards the end of our trip which was a pity.
The washing machine was not working during our stay, which we weren’t aware of until we arrived at the apartment and wanted to do some laundry as we were staying for four nights.
The biggest setback was not having a table in the room, we didn’t really know where to eat/have our breakfast or coffee, and there was only one chair.