I went for a training at the kings college hospital in London for 2 weeks. Arrived at the Flat. We got the wrong Key from the Concierge in the neighbour building. Hence no access to the Building. After 5 call ultimately a response and the host could manage to receive the right Key. We were exposed to an Overheated, dirty ( Blood spots everywhere on the Bed sofa mattress) and smelly. The flat is on the garden level. Door opening in the living room connecting to the trace no issues, but the bedroom window has only an oppening of 20 cm (not enough for a sufficient air circulation).
Some neighbours are having Portable AC to survive the heat in this building (despite cool weather outside). Complains by Host again no response for days also no response to Emails, finally the advice to sleep with open Garden doors (In London!) After 3 sleepless nights it got cooler and we managed to be in the flat few hours earlier and try to cool it down before sleeping. Despite informing the Airbnb directly after arrival and supporting the complains with Pictures and blocking the payment to the host. I´ve got several proposals to move out and Airbnb will see if I can get a refund?? Other times a proposal to get a voucher for 100 Pounds for a portable AC machine !!??
I am surpriced that nobody else complained in the past as the Heat in this floor of this building is a common and Known problem for all the tenants.
Anyway I had the pleasure to talk to the host at the phone 3 times during my stay and never saw her. She tried as a good will to send an cleaner into the flat and this was done after 10 days. also 4 days before leaving.
Until now I did not see any refund from the host. In total I have paid 2169 Pounds for 14 days.