Great location. Reasonable price for London. Charlottes management company attempted to change times of both check in and check out from those listed on the day of check in and check out respectively. When this was disputed they did accomodate originally advertised time but these not acknowledged changes seemed like an uncool move. There was no apology/explanation just a welcome message with times changed. To clarify this had nothing to do with charlotte was the management company which is the only entity you deal with. I would suggest they change the listing if they can’t accomodate the times advertised