Caroline was very detailed in the description of the way to the flat and caring of our needs.
We didn't meet her but she replied very quickly to any request we had.
The flat is well kept and the description in the post is accurate. It is in a very nice area with everything you might need: shops, restaurants, pubs etc..You can reach the city center in 20-30 mins depending on the location and the frequency of the transport is very high (both underground and bus).
I would definitely recommend to stay at this apartment.