Overall, the flat was decorated nicely in a nice location. The property felt very secure with CCTV on arrival. There’s hair dryers in both rooms.
However, the towels and bed sheets were wet on arrival. I fixed this by finding spares.
The TV just would not work.
There are damp / staining issues throughout, which was pretty gross and should’ve been fixed, really, before people stayed.
I asked for a partial refund due to the issues above. Lisa didn’t take an altogether pleasant tone with me, and tried to project the issues onto me, as I “wouldn’t allow her to fix them”. I was able to largely enjoy my stay despite the issues, but the damp should’ve been dealt with before guests stay. The cleaner shouldn’t have put wet towels and sheets around the flat.
I got a refund, however, and I was happy with that.