Paolo was great very quick to response as well as the maid very nice and informative, the flat was nice everything you should need for a comfortable stay my only issue was the location it was pretty far from the tourist stuff me and the family wanted to do, I did have a rental car but in London having a rental car is pretty obsolete. I went to London for the NFL games held there and the flat is actually pretty close to the stadium but if your going for a vacation and plan on sightseeing read up on the tube and bus schedule because that is the best way to travel