Cindy was a great host, communication and check in was perfect. The apartment itself in terms of interior design was lovely and in a great location in terms of getting on the tube or visiting Westfield which is right on the doorstep. Unfortunately not as clean as we would of hoped, very dusty and the walls and doors were very dirty along with utensils. There was no hot water in the bathroom or kitchen sink which was very inconvenient. The sheets and towels smelt fusty, luckily we found some fresh sheets and towels under the bed - to which we discovered the bed had missing lats at the top and bottom end which caused the mattress to sink, so was very uncomfortable. The noise from the upstairs neighbours was unsettling all through the night along with the busy traffic outside. Not a great location if you want a good nights sleep. Overall Cindy was very sweet and attentive but I think the apartment needs some attention.