Billie and Max were super helpful and very fast in their response. The place is perfect for a quick stay in London with hand luggage. But if you have a big luggage, it will be very difficult to push them up the stairs. The building does not have an elevator and the flat is 7 steep stairs up. I checked the pictures and the description and given the number of stairs the building has with no elevator I think is best to put a picture of the stairs in the photo slide just to get an idea of how it is. I turned down other Airbnb's because of their stairs and selected this one because I thought it would be easy to move my luggage. If you are arriving at night, you will be stuck downstairs with your things and no help! I was lucky someone was walking by and helped me. Other than that, the place is a cute little nook, with a big bathroom and all you need for a late-night tea and TV.