I booked Stephen’s place for my parents who were visiting us for a few weeks.
The flat itself is lovely and spacious and my parents thoroughly enjoyed their stay.
The lift to the building broke a week before their check out (this was an impediment as my elderly parents couldn’t navigate the stairs) - but Stephen was responsive from the get go and when it became clear that the lift wouldn’t be repaired before they checked out, we were refunded for the remainder of the booking.
We truly appreciate this honesty and helpfulness and genuine understanding.
Wouldn’t hesitate AT ALL to recommend Stephen as host as well ad his lovely flat!