Fabi and Ahmed were both very responsive. They were accomodating hosts and managed to deal effectively with anything that came up, putting the guest first every time. For example one issue encountered was that the room I initially booked had an electrical fault so they gave me the bigger suite at no extra charge. When I needed help with anything they would typically always respond within minutes.
On a separate note, the apartment itself was gorgeous, in a beautiful location and only a walk away from anything you could need. I would recommend paying the extra and getting the bigger apartment with a balcony, as it was a great experience.