Melanie was very communicative before hosting us and was available when we arrived as well. Her home is located in a quiet neighbourhood that's a convenient walk to the Hammersmith Station and Thames River. Our room was as advertised, and our host kindly offered us tea/coffee ahead of our dawn departure. Unfortunately our room was not warm enough so we asked for the heat to be turned on which she obliged. However, it was still colder than we had anticipated. Other than that we had an uneventful stay.