Mark is the consummate gentleman and professional. His place is great and very well situated. Check in was a breeze and he left very nice touches for us (some fruit, prosecco, yogurt, milk, etc.). Unfortunately, we were not able to complete our full stay because the boiler broke on day three. Being the professional that he is, he gave us a full refund and offered to help us look for another place. Mark epitomizes customer service and care. We really wish we could have completed our stay, but he made what could have been an ordeal into a small bump in the road.