It was the worst experience we have ever had. We arrived the property at 1.00 am, and followed the instructions provided by the host. We were supposed to get the keys from a key lock; first of all the host provided 2 different passwords in the instructions, and none has worked. We called the host for support, however, she switched her mobile off instead. We left voice messages, but couldn't get any response. After spending 30-40 mins by trying to reach her and freezing in front of the building, we start looking for hotels. And luckily we could find somewhere to sleep in our 4th attempt.