The accommodations were very handsome, but our host lied to us, and we left in the middle of the night. The week before our arrival, I explained via proper Airbnb messaging that we did not have UK phones and asked would she please reserve a taxi for us at a specific time; she agreed. The night before arrival, again via Airbnb messaging, I requested check-in instructions and asked her to confirm the taxi reservation, repeating the specific pickup time and destination. Our host took advantage of our lack of a UK phone. When we arrived the following night at 9pm, she informed us that she had not made the taxi reservation; instead, her husband would drive us to Heathrow for £20 cash. We were extremely uncontrollable with the lie and with the idea of accepting a ride from some stranger so obviously unlicensed for commercial taxiing. We slept 2 hours, woke at 1am, locked up, returned the key to the lockbox, and then made our own way to Heathrow, where we waited for 5 hours while declining to answer further messages from the host. All our previous Airbnb activities have been 4- or 5-star experiences, but this was a miserable 1-star experience, entirely the fault of the host, and nothing to do with Airbnb as a entity.