Sara made us feel very welcome from the start! Communication was easy and she sent us an amazing handbook about the flat and the surrounding area (hard copy of the handbook was also in the flat). Our flight was VERY late and even though Sara was abroad at the time, she checked in with us numerous times to make sure we weren't lost! The location of the flat was excellent... In a young neighborhood and within walking distance of good food and attractions. The flat was small but well appointed, incredibly (and surprisingly) quiet at night, and had exceptionally comfortable beds! Our main complaint was that it was obvious from entry into the flat that the owner (or others who have been residing in the flat) is a heavy smoker, as there was a strong smoke odor throughout. Aside from that, we enjoyed our stay and appreciated Sara's hospitality!