Staff were very friendly on arrival, however with a party of 10 having booked months in advance, I was assured a 10 bed room but was in a 15 bed room, and when asked to change this, it could not be done nor have a refund.
My friends and I were really disappointed as this was for a 21st birthday and was promised something but not followed through with. If enough time was given to tell us what we requested and paid for was not possible, we could’ve found alternate accommodation, but we were not told this was going to happen, not even on arrival. Communication and organisation was not satisfactory.