Desiré was incredibly helpful through the pre-check-in and check-in processes. It was great for me going to a concert in the area to have a location nearby that I could sleep and travel back home in the morning. I was provided with several hot water bottles and a heated blanket so the car was warmer and cosier than my house has been recently! Don't be put off in these winter months! An all round great experience and a great anecote from my stay in London.