Trish was great to communicate with prior to arriving. She answered many questions, offered tips and advice, and made sure we were fully prepared for our trip. When we arrived, her partner Kim showed us around the flat. He was very nice and wonderful to talk to and ask questions of in our arrival. He worked hard to make sure absolutely anything you could want or need on you stay was taken care of. Even things you wouldn't think of and deliberately wouldn't expect were carefully thought out and prepared for by him. Kim and Trish both make this rental even more valuable than the flat alone.
As far as the flat itself is concerned, it provides well for a family of four or five. There are two full bathrooms, two queen beds and one double bed (American sizes). The kitchen is supplied better than your own kitchen at home. There is a cute little outdoor sitting/grilling area that all the bedrooms wrap around as well. The living/dining room is very comfortable. We used it quite a bit for family meals and to gather to watch a little TV at night or make excursion plans in the morning. There is also a washer/dryer room with a third toilet. Kim has also stocked the flat with tons of information about London including a wallet sized card he put together personally with essential public transportation info that came in handy. He knows London well having lived there his whole life and you can tell he has a passion for it. I can't recommend this place more highly, though I'd rather keep it a secret so it is available for my next visit.