Sadly we didn’t meet Tom, but the check in was extremely easy and Tom was mostly great at quick communication and super flexible in allowing us times that suited our needs. The neighbourhood was peaceful, no rowdy crowds. Very convenient shops on your doorstep, Waitrose, a bakery, a coffee shop, chemist, dry cleaner, cafe/fast food place, late night newsagent, great little wine shop, ice cream shop and sweet shop. The train station was just round the corner, which gives direct access to Waterloo, but if you have kids they’re only free on buses and the tube. However, you can catch the bus to Richmond and then the tube into town. Convenient for most West London areas.
We liked the added touches of biscuits and extra conveniences like milk and butter, as well as condiments that were available. The double bed was really comfy. All in all a good trip, thanks Tom.