Overall, we had a very nice experience. The place was bright and clean when we first arrived. Although we did not meet Toby and Anetta, they communicated with us very well.
The neighborhood is incredibly quiet. But floors are rather thin, so we could really hear people walk above us. We tried to walk softly so that we would not bother the people beneath us. The appliances were good quality. I really enjoyed the coffee maker. The place was a little tight for the 4 of us, 2 adults and 2 teenage daughters. The location is great 0.2 miles to a major tube station. THe neighborhood felt very safe. I went running to the Ravenscourt park and it was wonderful.
Overall, a good value and I would come here again