We were quite disappointed. Check in and out are awkward as keys need to be retrieved from and returned to a separate location, which is awkward with luggage even though it’s a 5-10 minute walk away. We messaged hosts about a heating problem on our second day. Although they responded fairly soon, they were sending it on to local staff from whom we never heard. Lighting in the sitting area was so dim it was difficult to read. We have stayed in much less costly flats with better communication and amenities.