We were hardly there, but we had every thing we needed. When we did see Clive-Anthony, he was always friendly, accommodating and available. Room was nice for a long weekend getaway. Bed was comfortable with warm covers. Shower pressure was great. USB outlets quite convenient for international travelers. Location is away from hustle and bustle of city-centre but close enough to get around easily using public transport. Buses are frequent and quick to Canning Town (Jubilee underground stop). Wasn't really a problem for us, but some may find the spiral staircase leading up to the room a bit narrow. Other than that, a good stay when in London.