The staff were very nice and helpful!
The location is super great as well and well connected.
However, the room state was not the best. The walls are in dire need for a a re-paint as they have weird marks all over.
The beddings as well. The mattress is broken down the middle making it super uncomfortable as I felt the springs on my spine.
Also the gap between the window layers is really dirty.
I was thankful however for the fan that was much needed in London’s heat wave this summer.
Overall, has a great potential with the prime location and outstanding staff service, but would recommend a mattress upgrade and a new coat of paint.