We just returned from a lovely stay at Emily's flat. Flat accommodates two people and was perfect for a couple. Had everything you needed including a washer/dryer combo and a nice bathroom with heated floors!
Dyson fans were available- as was a lift (apartment is on the 2nd floor) which was nice to have with luggage.
Flat was clean, well stocked with towels, shampoo, soap etc as well as some tea/ instant coffee etc. There is kettle but no coffee machine- but was no issue as we had tea in the apartment and grabbed to-go coffee from the many coffee shops nearby.
Bed was comfortable, windows are good (blocked street noise well) there were also bathrobes/slippers available.
This was a quick walk to Victoria Station and to key pickup, as well as many sights such as Buckingham Palace, Westminster Abbey etc. Check in and out were smooth and Emily was easily reached, responsive to questions, and we communicated both before and during our stay.
Would definitely recommend if you are looking for a clean, centrally located flat for your holiday!