When we arrived in London, Ben wasn’t there. He was also traveling, but that didn’t make our check-in process any harder. The instructions (and the tips) he gave to us were very clear and he was extremely responsive on the AirBnb app in case we needed to double check or ask about something. The place is so cozy, you really feel like you’re home. The neighborhood is extremely peaceful, no noise, close to many different types of restaurants, cafes, and also tube stations and bus stops. We would definitely come back here if the place is still available in the future!