Rafa was great- although not physically present, he was super communicative which made our stay very easy. He even allowed us to come a day earlier than expected, which was amazingly convenient and super appreciated! The neighborhood (near Russell Square) is excellent, only a half mile from St. Pancras station, super central in London which made getting around very easy. The bed was very comfy and the room was small but totally sufficient and cosy. There even a personal fridge. 5 stars no question!