My mum and I had a wonderful stay at Naresh's flat. He was wonderful with keeping us updated and had plenty of information about the area and London in general. Picking up the keys was easy as well and was just round the corner. The area was lovely, in fact the location was just perfect! close to Tottenham Court Road and Oxford Street. We were here for Shaftesbury Avenue so it was really ideal! The flat itself was very clean and tidy and had everything we required and more. Had a lovely little balcony and the bed was very comfortable as was the sofa that I fell asleep on accidentally a couple of times! We had no problems but I think if we had Naresh would've been able to help immediately.