Very clean! Looks just like the pics. We didn't have any face-to-face interactions with Tobias or Annette, but it was easy to get in and out. 5 minutes from the Hammersmith tube and if you walk toward the entrances (there is more than one entrance for Hammersmith) there is a hot shave place and Sam will take great care of you! The coffee shop on the corner next door is all natural and we had breakfast there every morning, if that tells you how good it is!! The shower takes a bit to figure out, but it is great to come home after walking all over town and take a hot bath! You will enjoy for sure!!