I never met Gruff, but felt his present every day. He was soooo helpful. The flat was amazing, lived there with my 2 sisters and 2 teens...5 people, and never felt crowded. Clapham Junction near by, and train directly to Gatwick. I will come again if I go to London. Had a great concert Eminem, and the nest day had a wonderful time at the Pub Junction, for the VM-final. 4 days in London, and a wonderful time. Loved the flat, and wifi, and kitchen...we are kitchen people, tea and all. Recommend him with all stars possible. A WINNER.....Marit