Bianca was such a lovely person! waited for me till I finished work even though my work ran over so she could welcome me. She was pleasant and friendly and really down to earth. Her room was AMAZING and so clean..the bed was so soooo comfy, slept like a treat and the added towel and offerings of tea and coffee was a real homely gesture. The location was perfect for me and she was very helpful with my requests. Would highly recommend a stay here :)