Jo is helpful and responds immediately for any queries. The place is however a little too crowded for a family of four as it's a single bedroom. Bedroom was quite comfortable but the sofa beds in the living are a little uneven. The bathroom light wasn't working on the last day, however Jo would have changed it immediately if we had reported it to him. We didn't report as we are about to checkout in a few hours. The host deserves a five star rating and the place 3.5 . It's just like how it's shown in the pictures.