I booked my reservation 16 weeks prior to the date. On the day of check in whilst traveling down to London I was contacted by Richards personal assistant saying I couldn’t stay at the place we reserved due to a leak in the roof. I questioned how bad the leak was because the forecast was good and we didn’t mind working men attending, the PA then changed his mind and said it was a gas leak from a boiler. It all sounded very suspicious and I had a package delivered to the address so had to go collect it. On arrival at the address I knocked on the door and was greeted by a girl a bit frightened from my visit. I explained the situation and she told me they moved into the address on a long term tenancy a few weeks ago. I was offered 2 forms of accommodation one for 7 days, was over an hour away from where we were working and in a bad area so we avoided. The 2nd was for 4 days with the promise of sorting us more accommodation for the remaining 3 days. The accommodation was very substandard in comparison to what we booked, the door was difficult to lock due to a break in and the bottom of the door had been kicked through. But this was the most convenient for us to stay at for work so we did. When I came to move to the new address I was told I needed to pay more money than what I originally paid for in the first place before they would give us any details for the next check in. I could go on! The whole thing was a complete shambles. I never got to speak to Richard, I actually think he is a made up character just for the listings. The Personal assistants that I did speak to were persistent liars that fabricated story’s to try and cover their tracks. I would never ever stay with “Richard” again or recommend staying with him to anybody. AVOID STAYING!!!