Overall a positive experience even if somethings need to improve. Very good location, close to the central line and a nice and useful mall. The apartment is charming in a typical English house. Large rooms, separate kitchen and nice view on a garden. A couple of drawbacks. At our arrival the sofa-bed for the kids was not prepared and we struggled to find all the stuff. Cleaning was ok but the white carpet is full of stains and not so nice to see (probably normal with usage). Some decorations elements questionable and missing a Nespresso machine! But the most annoying problem was that hot water and heating stop working the evening before our departure. Not nice situation and very disappointing was the answer of the customer service. They tried to close the topic, saying that “it can happen”. Fact is that the system requires probably some maintenance. I would have appreciated a different answer, even if we already checked out.