The room was nice and comfortable. However, the host wasn't fully prepared to receive me. He wasn't expecting me to arrive, in spite of the booking itself and the message I sent with my expected time of arrival. I had to wait at the door for him to confirm my reservation; it was a moment of embarrassment. He hadn't a spare key ready (fortunately I didn't need it; just stayed overnight). I had to ask for everything I needed (e.g. how the heating works, a towel, wifi access). These have to be presented/given to the guest, not having to be asked for.