Thank you for the stay i love that an agent call to see if i had check in. The real drawback i have is the booking process I believe the deposit should be done through the air bnb app for a smooth transaction. Guest should beable to see your terms and conditions and all other emails you send regarding deposit before you accept their bookings from Airbnb this way they have a choice,for your non refundable booking. Besides, the overwhelming booking process this place is super convenient close to the train station for easy access around London.