Anne is a very lovely person. She communicated with me daily forna few minutes to see how everything is. She.keeps to herself and doesnt hover around which made me feel quite comfortable. Thw only downside is there's so many nick nacks everywhere the place felt smaller than what it is. The bathroom is updated which is always nice to have when showering. No one wants a 1930's style shower with water stains everywhere. a great location for dog owners because battersea park is there.