A nightmare Airbnb experience for us.
Shower in the main bathroom overflowed after my husband used it for maybe 5 minutes, which resulted in the downstairs property's ceiling dripping with water. By morning the ceiling downstairs had caved in, which would suggest it had been sustaining leakage for a long time. Throughout the ordeal the host was at first dismissive, telling us to 'just use towels' and to clean the drain pipe ourselves, and upon learning that the downstairs property had sustained damage tried to suggest we were responsible for the damage and accused us of lying despite me contacting him immediately after the overflow occurred and said we had been 'using the shower recklessly'. What had clearly happened is the drains could not handle the shower at full pressure, he had not mentioned this to us or provided any equipment to manage it. We checked out 2 nights early. Airbnb granted us a refund, and denied the host's request we pay damages after their investigation