For the most part, this Airbnb was exactly what we needed. Two bedrooms and two bathrooms, a living room and kitchen, and the location being right on Fulham road couldn’t have been more ideal. Check in was smooth without any issue and the flat was tidy. My only complaint about the flat itself is that the mattresses are incredibly uncomfortable, so much so that I chose to sleep on the sofa for the entirety of the trip, and the pillows are of very cheap quality that you wouldn’t even find on an airline these days. But otherwise, the sheets and towels were nice and clean and we were given extra pillow cases as well. There is a dishwasher and washing machine which was useful, as well as an ironing board, iron, and various cleaning supplies.
We did have a few issues, which are likely the result of the building management and not the letting agency. There was construction going on with scaffolding across the front of the building, which we were made aware of. What we were not made aware of was that, on multiple occasions, construction workers would be prying open the flat’s windows, including in the bedrooms, in order to fix the paint job. We were never given any notice that they would be right outside our window, and especially not that they would be physically prying open the windows early enough in the morning that we were all still in bed! I was startled awake, half dressed, on two separate occasions to these men opening the windows into the flat.
On our second to last day, the tub stopped draining after one of us took a shower (it had been working fine all week). It began to get backed up and sewage water rose to almost the height of the tub, but luckily did not overflow. Michela and her team were wonderful about getting a plumber in within a couple of hours (this was very late at night) and when he could not complete the job alone, two men were sent the next morning to do the job.
We did have to extend our stay due to positive covid results, which Michela was extremely helpful and accommodating about. However, after our first extended night, we decided to leave due to a repeat incident with the construction men at the window as well as the building manager letting the plumbers up without notice as well as opening our door to deliver new furniture, again without notice (I knew they would be coming at some point but thought they might give a heads up or knock).
Everything withstanding, I would give this stay a rating of three stars, but because of the compassion and kindness of Michela, I am giving four stars, specifically for her role in this experience.