First time staying in a hostel and it was a great experience ! Staff offered to help lift my bag up the stairs from the get go and were always really friendly whenever I walked past the front desk. Friday and Saturday free dinner nights was a nice touch to my first night! They also did £1 basic brekky that went towards charity. There was a stand with heaps of information on deals which was really useful for getting around the city. Overall, really good start to my trip.