There was a lot to like about this listing. The size of the apartment was sensational for London, the wifi was stable, and the complex had great security with a doorman. They also left essential toiletries like shampoo, conditioner & toothpaste (although only 1 new roll of loo paper for the week). It was good to be reasonably close to several transport options as well as other conveniences. Natasha was also very easy to communicate with.
It's hard to overlook the place's obviously weaknesses though:
1. The bed. The mattress was tiny & didn't fill the base of the bed. They had tried to disguise this by stuffing pillows down the side and covering it with the fitted sheet. This made for incredibly uncomfortable/ cramped sleep for 2 people & we felt it was dishonest/ deceptive that they had tried to cover it up (literally).
2. Cleanliness. They had obviously made an effort to tidy and clean, but there are deeper cleanliness issues that a vacuum and a mop can't fix. The kettle/ jug, for example, had the worst case of limescale I've seen & there was an issue with mould in the bedroom & bathroom.
3. The kitchen wasn't fully equipped with 'everyday essentials'. There was no toaster or microwave, & there were only 2 plates, bowls and mugs, which meant constant washing up.
4. Smell. There's a smell that can't be gotten rid of- a combination of cigarettes, mould & dog.
Overall, we felt it was good value for money in London, but we wouldn't choose to stay here again.