Although I had minimal face-to-face interaction with Richard, he was both friendly and considerate during our single meeting, which was upon arrival. The room was comfortable and well-furnished, and although the bathroom was shared with another guest, there was still a lot of privacy. A bit of a ways out from central London, but there's a nearby bus that goes all the way there for a flat fare if you're really pinching pennies. All in all, a great stay!