Last minute, unexpected plumbing issues caused a bump in our stay but Billie was quick to move us to another flat. Best stay. The location was superb. Everything we needed was a short walk away. The tube station was just around the corner, night life was near by, but far enough not to hear it, and grocery stores were in walking distance. Honestly perfect little place for any family traveling together or a single traveler. (Like I said we got moved to a bigger flat due to plumbing issues). Billie was quick to respond to any questions and gave great recommendations. I highly recommend any of their places!!! I'll definitely look at their flats first for my next stay!