Kirsty and Graham were very welcoming and made me feel right at home. I liked that I was given space for my things in the bathroom and the kitchen. I also liked that I had a dresser and hangers were I could unpack, and a place for my empty suitcase. The shower is super nice and the flat is nice and warm (stayed in February). I felt very welcome to spend time in the common areas. The place is beautiful and the pictures showed in the listing are accurate.