Flat is well located in one of the most charming areas of London, plenty of restaurants and small shops around, Tube station nearby away. It’s well decorated, silent, clean and bright. However, the experience was not the best, due to the poor communication with the agency the owner (with whom I never spoke) leaves in charge of the flat. It’s the first time I’ll complain about a property, but I believe it’s honest to share my experience and other guests can make their choice aware of what can happen during their stay. In principle a professional management could be a good thing - I have stayed before in AirBnB properties managed by agencies and went well. This , however, simply do not responded most of the times. Before arrival, I spent two days trying to have an answer if an early check in was possible - they ignored my emails. Asked AirBnB support and they also have not been able to reach the number given. During our stay, toilet flush stop working and I immediately wrote to owner/agency describing what was going on. It took then almost two days to answer email - to ask me what the problem was instead of sending someone to fix. We spent three days without flush, having to use a medieval bucket. After three days a person went to the flat but improvised the repair, saying will be back on the next morning. I stayed waiting and no one appear..... called the guy and he said owner cancelled the visit. Until our last day flush was still not working well, and water never stopped flowing - an waterfall. I was in business meetings and had no time to spent calling and trying to solve these things by phone - it was completely unacceptable that emails were not responded. Airbnb seems gave us a refund for the days flush was not working, but it does not pay the inconvenience and the time we had to spent handling this. Check-in is another issue to take into account. No one was there to show the flat - keys are left in a safe box, which was written in the description. But it was not written that this safe box is located blocks away,in another street, in a bike stand in front of tube station. I am familiar with the region and checked in during the day with a friend who helped with luggage. But if a guests arrives with heavy luggage, or at night, or under the rain, it’s inconvenient having to collect the keys far away, in a safe box in the pavement. It’s by far the worse experience I’ve had with Airbnb. I found that it was fair to share, because if a guest wants to run the risk ok, but won’t be surprised if similar things happen during stay.