Olivia is a great host! She will go out of her way to make sure you have everything you need. She is very quick to respond and help if you have any questions! The flat was so cozy and clean, my friend and I felt very much at home there! It has everything you could possibly need (kitchen utensils, washing machine etc.) and for some reason we felt like we were in a little cottage down in Cornwall or something (which was great!) ;-) It's very close to Hammersmith station which has great connections to Heathrow or most other parts of London for that matter. I would highly recommend this Airbnb and would absolutely stay with Olivia in the future!