This place has some real potential but the staff are a huge let down. There is no communication, whether it be the in house team or behind the scenes. 16 hours before check in we were told the facilities were out of order even though they had closed 3 days before. Clearly the facilities are big part of the price per night and huge part of the hotel reputation which is why we booked it in the first place. Upon arrival we spoke to the lady at the check in desk, she wasn’t remotely interested in what we had to say. We then spoke to the manager, same story. Both sounded like they were reading off a script and no human approach or willingness to help. The manager advised she will get us an email to write a complaint and disappeared. 4 days later we still have no response to our complaint. The room wasn’t tidied to a “4 star hotel” standard. Loads of crumbs and dust on the floor, makeup stained sheets and wet bedding was put on. Overall very dismissive and disappointing stay but the place could be thriving.