The Hotel is in a good location, but we were given a front facing room which was extremely noisy. The promised air conditioning was not there, but we were told someone was coming to fix it, even though there wasn’t an air conditioning unit in the room. It was extremely hot at night and we could not sleep. The noise from the street was extreme even through closed windows, and unbearable when the windows were open. When we first arrived, our room had an awful smell and we asked to move to a different one. The manager said that it was fully booked, yet online there were more rooms available, so we asked again and eventually moved rooms. The decor of the hotel was lovely, and we would have had a good stay had there been air conditioning and sound- proof rooms, as listed. We did make a complaint about our stay and they have resolved the issue, so overall fairly good customer service.