Despite having good directions to the flat, the address in the listing is/was wrong and nobody was around to let me in. I had 90 minutes of wandering around, leaving messages on a dead mobile, trying to find the "correct" address on the listing which at 8.30-10pm wasn't a good first impression.
The room itself is clean and comfortable, and the location is amazing for events at the Excel, but Ian really needs to make sure he (or somebody) is properly available and/or contactable when guests arrive.