When we arrived at Hayley's place first impressions were good. There was no denying that the flat was clean and well presented however we were disappointed with lots of elements.
1) The accommodation is advertised as sleeping 8 people. Our booking was for 7 so obviously we were making use of the sofa beds in the living area, however there was a large French window in this room for which there was no curtain/blind meaning that guests using this room were woken very early by the sunrise.
2) When we arrived at the flat and throughout the evening there was no problem with the water however upon waking, one of the guests commented that the shower was flicking between hot and cold and that the pressure kept dropping. Another guest then went to shower only to find that the shower wouldn't turn on at all. We then tried to use the sinks in both the kitchen and bathroom only to find was no water. This happened at around 9am leaving us with no water for showers, brushing teeth or even using the toilet. Considering that there were 7 guests, 2 of whom were both heavily pregnant, this was particularly distressing.
3) When we left the flat, the lift was completely out of service.
I messaged Hayley to inform her of the problems and felt that she was disinterested and brushed them away, merely suggesting that we should've contacted her maintenance team about water - an unhelpful suggestion considering that we had trains to catch and check out time approaching - and completely ignoring the other problems I brought to her attention.
Although I feel that the issues themselves were not all the fault of the host, I believe that the way in which she dealt with them could be vastly improved. I therefore would not recommend this property.