Lorna canceled my reservation because she was unaware she had her place available for instant booking. For that matter, she was unaware of the reservation entirely and argued vehemently that I had not booked with her. I made the reservation late in the evening, after another similar cancellation, and was not able to get a place for the night. Luckily, I was able to stay with a friend. The only saving grace is that Lorna recognized and acknowledged her mistake but still, she didn’t even know how to make the cancellation. It took calling support, and having them read over the conversation between she and I, to have them initiate the refund. Hopefully, Lorna figures out how to use Airbnb in the future.