After the host had not responded to all our questions for 2 weeks, we did not receive instructions on how to get the keys until 10 pm on the day of arrival. Because of this we had to incur extra costs for taxi and a hotel.
The stay was fine.
However, it was again the communication that was missing when we contacted the host a day before departure how we should check out.
We received a response to this only after our departure.
The service and communication is really bad. They acknowledge the mistakes but to this day they have not come up with any compensation.
This while apart from the poor communication and service that you do not want while you are traveling, we also had to incur extra costs for taxis and hotel because they did not respond until 10 pm on the day of our arrival and arranged the keys for us.