Chris has to be the most helpful and responsive host ever! He was immediately responsive and communicative. The location is incredible. Chris was on hand and personally dragged our luggage up the four flights of stairs to the bedrooms (and I honestly don’t know how we would had gotten it up there ourselves!). I found the bed in the master too soft/pillows too hard and after the first night had shooting pain through my shoulder and down my back. I asked Chris for softer pillows and moved to the small bedroom/bed. He dropped different pillows off before 10am the following day. Between the harder bed in the smallest room and the softer pillows he provided (not feather but not full hard foam), I felt much better by our last night. I was even able to bring our (extensive!) luggage down. I have stayed and lived in many parts of London and loved this area so much! Super close to Covent Garden, numerous tubes, Trafalgar Square, Leicester Square….