REVIEW
I wouldn’t recommend staying here. Our main challenge was being without hot water or heat for over 24 hours. The night without heat was very cold (London in November) and there were no extra blankets to keep us warm. It also meant I couldn’t bathe before an important work event, which was embarrassing (and the sole reason for the trip). There were also a few strange things about the apartment like no hangers, no dish soap, and some tricky lights. I will say the support team we spoke with was prompt, friendly, and easy. However the maintenance work didn’t happen until after the scheduled time (that we waited around for). Lastly, there wasn’t any flexibility on the check-out time, which would’ve been nice after our flight had been significantly delayed - we were left out in the cold and rain literally. A cold trip! Wouldn’t come back.