RACHEL IS AMAZING!! She was out of town for work and ensured we were checked in as planned. She made arrangements with her family to let us in and give us the keys. She was very helpful in telling us her favorite local places as well as places to go in other countries (my brother and I were doing a European vacation). She was so very gracious and made her home feel like our home. I would give her TEN stars out of five if that was an option. Everything went as planned. Great location and a short tube ride into central London.