The house was in a great location and Anna was helpful however it was let down massively by a complete lack of cleanliness and hygiene.
The kitchen - hadn't been cleaned prior arrival. The appliances were filthy, evidence of previous guests apparent. The fridge reeked and had green slime at the bottom, dirty shelves. An old used sponge with bits of old food left out, used and old food packages, used tea bags and a thickness of dust that looked like it had accumulated all season. Serious risk of getting ill. Not great with a baby and vulnerable adult. The property was chosen for its guarantees that it had a covid enhanced cleaning policy in place. Not sure the housekeepers understood what this meant! Kitchen was re-cleaned but you do get to feel guilty about it. Apparently our own fault as we were given an early check in.
The house is very tired and in serious need of re-decoration and a re-fresh. Carpets thread bare, blinds with holes. We were told that we had the house at a cheaper rate because of this and we should be lucky to have the privilege of staying in an £8 million pound home. Rather patronising.
Clearly this excuses the filthy state of the house.
The showers don't drain and if you're happy to shower in water up to your ankles together with previous guests hair thats great.
Toiletries are half used and one had a hair stuck to it.
Mattresses are dreadful quality and you'll be guaranteed a bad back on departure.
The general attitude and uncleanliness spoilt the entire weekend. Clearly a case of "I'll charge what I like because its an expensive property and I don't care about guest experience"
No apologies, no offer of compensation.