The communication with Chris and Sophie’s team was good from the start of booking the apartment however they were not flexible in check in timing although the explanation provided for flight timing is not matching with check in time and I had to reserve another room in that day. Also, when I did check in and out was not easy where I had to go to different place far from apartment to take and drop the keys with my travel bags, moreover, the main apartment door can not locked although we tried even with their instructions but did not worked and the same for living room window can be closed and it was open all time and once we send inquiries about it they replied after 3 days! In addition we observed dirty spots in the furniture which required to be cleaned or replaced since it’s getting old. The apartment doesn’t have AC which I’m aware of before I book this apartment but it’s really getting warm during day in summer and we had to open all windows and balcony door for air circulation. The owner stuff (clothing, shoes and others) are stored everywhere in bedrooms closets and we had small space to store our bags or clothes. Despite all above, the apartment in good location near to marylebone station and quiet neighbourhood and everything you need in the kitchen is available, also the apartment was clean except for furniture specifically in living room. I hope these notes will be taken in consideration for improvements. Thanks.