The flat is great, really nice and spacious and perfect for our needs. While I do have a few gripes, it **would not** deter me from booking again as the flat is virtually perfect. It’s more the host/process that wasn’t great, but again I want to emphasise this is just an honest review rather than a deterrent for future bookings.
So with that said and to be totally honest the check-in process was a pain. From the day before arrival I asked for check in details, I was told to wait until it’s closer to the time. The next morning I said that we’re travelling from 2 hours away and would arrive at X time so would be great to have the details by then. We waited outside the apartment for half an hour before finally giving up and calling for the details. Whilst on the phone the details came through and whoever I spoke to said it was sent at 4 and I just needed to refresh my app (which wasn’t true). So I found it cheeky to receive two messages with one at nearly midnight reminding me to check the check out details.
The check-in process is actually simple but the instructions themselves are unnecessarily long to read and overly convoluted and inaccurate (flat and floor number were wrong). I‘ve stayed in lots of airbnbs here and abroad and have never experienced this before.
We were given parking details for a car park 20 minutes away when there is a small public car park virtually opposite the flat and two others less than 5 minutes round the corner on Brunswick Road and Westerfield Road. Accurate local info and amenities would be recommended.