It was unfortunate that the lift was not working and I had to climb 12 flights of stairs. There was also a problem with entry. None of that was Richard's fault and he dealt with it swiftly, helpfully and efficiently. Communication was at every step very clear and reassuring. The bed was very comfortable and I slept well. When Richard has finished his re-decoration project it will all be very pleasant and stylish. The freshly brewed coffee in the morning was very welcome. I will definitely go again as the location is close to my son and daughter-in-law and their newborn babies.