Lovely apartment that looked exactly like the photos if not better! Very quiet for the location which you couldn't get any more convenient for central London. You can easily walk to all the attractions and theatres. If you wish to venture further there are tube stations nearby. Lots of shops for food/amenities nearby. The apartment was very clean and everything worked perfectly except the TV would only tune to 2 channels and these were Asian which wasn't of much use to us. We didn't contact Sarah about this issue so can't comment on the service. Did not meet staff but didn't need to as the apartment was easy to access following instructions sent. We particularly appreciated the wifi to search for restaurants, directions etc and the fact there was an iron (+ ironing board) and hair dryer. There are instructions for all appliances which was also useful. Thanks for a great stay Sarah and I hope to stay here next time I am in London :)