My sister and I stayed in the flat on Thackeray for one week, and we were pleased with the accommodations. It was quite spacious for two people. The flat was completely updated as well as neat and clean upon arrival, and in a great location! Dinesh was kind and greeted us when we arrived and then left us to enjoy our week. We only had one minor issue the entire week. We accidentally locked ourselves out of the flat and had to pay 100£ to be let back in. When we arrived, we were provided with two sets of keys. Dinesh had told us that if they were lost it would be 550£ each to be replaced. Given that, we left one set at the flat so as not to risk losing any. There was never a fee explained to us for maintaining both sets but being locked out. While we understand that there was an inconvenience to let us back in, having known the fee for being locked out up front would have been best. That said, Dinesh remedy the situation as quickly and efficiently as possible. My only suggestion would be to ask any questions regarding who to contact after "business hours" since this is a managed property and to find out any fees you will be responsible for should there be a situation like this. Would definitely stay here again!