The apartment is nice enough and the location is good for the tube and rail. They also were kind enough to allow us to extend by a day at fairly short notice. There were a couple of negatives however. Upon arrival we were told that the wifi was capped very low, which is not great for a long booking and was not mentioned on the property details. This did run out within 2 days and the communication was slow before they increased the cap, when we were also told that we would have to pay them a fee to increase the cap again. Communication has continued to be slow since leaving; they have taken us to the resolution centre for the tune of £300 because of a faint mug stain on a sofa, which we have tried to resolve amicably on a number of occasions. Their communication has made what is already an upsetting experience considerably worse.