My parents, partner and I stayed at Emily's together. Emily was very communicative during our stay. Our train was delayed, as was the underground, but Emily was available for us to check in an hour later than planned. Key pickup and drop off were clear and simple. The flat itselfish is gorgeous and in a good location. Clean, open and welcoming, Emily's flat had everything we needed. She set up an airbed for us ahead of time, which was pretty comfortable. I would definitely recommend Emily as a host!