I was very happy with the accommodations at Nell Gwynn House. The apartment was very clean, and appeared to be newly and beautifully refurbished. The only thing better than the apartment, was meeting Charlotte in person. Charlotte is pleasant, professional, friendly and helpful. I met Jorge as well and he was also just as friendly, helpful and professional as Charlotte. I will certainly plan to stay at Nell Gwynn House whenever I am in London :o)