Olivia was great to work with. She allowed us to check in early, which was much appreciated. She greeted us there in person for check in, which was also great. She even purchased some breakfast foods for us since we were checking in following an overnight flight. So thoughtful! The home was large, very clean and was exactly as advertised. It has everything we needed and much more! We were thrilled with the quiet, family friendly location just a few minutes walk to the tube! I highly recommend this home and host!