What a great find! Communication before our stay was good with Liana answering our queries quickly (yes, 2 sets of keys). She provided a mobile number to ring on the day so that we'd be met to check in.
The flat is really lovely - very spacious bedrooms with a thoughtful pack of toiletries in each bathroom and the living space was compact but had everything we needed for our stay, and everywhere was incredibly clean (we've not always found this to be the case!).
Despite being a few steps from the Blackheath Road (and a Sainsburys), the flat was very quiet - we would definitely recommend it.