PRO: very clean, spacious, safe building, easy instructions for check in, super convenient location, comfortable firm beds, hot shower, stocked kitchen that was so helpful for our week in london. the staff on site were very friendly. CON:. we live in a city so are used to noise. this place felt like we lived in a bus depot. very loud. the window would not shut the day we arrived and it took several hours for the host to respond... frustrating when you are trying to sleep and it was even louder with the window open. Also the dryer was broken and again the host was not responsive and did not let us know about alternatives. if you end up having no issues and don't have to contact the Pembridge company, I highly recommend!