Moe is good at communication, and we had an easy check in. The location is great (about 10-15 minute walk to Baron’s Court tube station, and about 10 to Shepard’s Bush). It was very clean.
However, there seemed to be a lot of small issues that made it very inconvenient to stay there, and most of them are management issues. We had a plumbing issue that took two days to resolve (the shower was draining so slow, we had to stop our showers in the middle to prevent a flood). Given that we stayed for 3 days, we took very fast showers for most of our stay.
The kitchen is partially stocked for cooking. There are plates and silverware, but no baking sheets or oven mitts. There are also no cooking basics such as oil, salt, pepper, tea or coffee. The freezer needs to be defrosted.
The WiFi strength is low. We ended up using phone data over WiFi. The beds are not very comfortable.
This would be a great apartment if it were managed better. If you are looking for just a place to rest your head, this would be fine. However, it was not suited to our needs of cooking dinners or nice showers.