Everything was perfect, from the sms we exchanged before arriving to our departure. Kathie was very quick to answer my questions. The house is perfectly localed, very close to 2 underground lines. The house is huge , very bright, the street is quiet, and there are some shops to buy food very close (westfield center is very close too). Last but not least , the house is perfect if you are travelling with young kids (you will find all you need from high chair, infant and child beds, a slide in the tiny garden, plenty of toys….) … which is clearly a big plus ! After few days we were feeling at home !!! Clearly a house I would warmly recommend if you are looking for a cosy and very convenient familly house in central london !