The host replies quickly when you have something to ask him. He was so nice and let us leave our luggage the last day of our holiday after the check out. The apartment was older than expected, but the room was clean and we had our own space in the kitchen. The shower hasn't much power but it was ok. You have to clean everything after you use it, including the shower, and that's something not everybody does... anyway, it was a great place to stay in London. It has a good communication by bus with the city centre.