Pros - Alex is super personable, sends LOTS of automatic messages throughout your stay including about local recommendations and communal treats. We didn't need the recommendations, and couldn't enjoy the treats as they were only cows' milk chocolate, but the theory behind it was great! Alex also made sure the bedding wasn't feathered due to my allergies which was SUPER helpful!!
Cons - very little kitchen/bathroom space for a potential of 8+ guests in an apartment, lots of noise (despite Alex's instructional video and his helpful earplugs), but the heating is on a limited timer, which also broke and came on late whilst we were sat in the cold waiting for the nighttime heat. Limited hot water paid for as when I went to shower at 9am each morning it was cold. I'm a Welsh cold-water swimmer, but a warm shower in a freezing apartment is nice! Also there are leaky windows and mold growing.
It was good, but very disappointed by the veerryyy cold discomforts for £111 for two nights :(