Diana was really nice. We arrived at the apartment at 11h00 a.m and she allowed us to leave the luggage at home while someone was still cleaning. The same thing when we left; she allowed us to leave the luggage until 1h30 p.m
The apartment has 4 big windows, all we needed to cook a meal and is just as described. Is located in a quiet and safe neighborhood, with all that was necessary, as a large supermarket, really close.
The subway was five minutes (Picadily line - Russel Square) what was really nice after walking all day in london.
It was easy to speak with Diana who gave us all the information we needed to get to the apartment. She always answered our questions really quickly and was always available to help us.