I am not one to complain and have never had a bad experience using airbnb but Pradeeop & Co's flat was far beyond what I am willing to put up with. They were 40 minutes late to check us in and only after their son (who was very nice) rushed over to unlock the door could we get in. Even their son couldn't figure out how to unlock this crazy door and we found ourselves full of fear every time we left because we were scared the door wouldn't unlock. Took about 20 minutes to figure it out on our own. The bathroom was completely foul, the toilet didn't flush and the shower was clogged with someone else's hair. The beds were paper thin and the pull out bed was not made, nor did they provide a fitted sheet. They had 2 towels for a flat that could have 4 people, ridiculous. If only that was the end, the host took hours to get back to me with issues that were urgent, such as needing to use the toilet and not stand in 2 inches of dirty water while taking a shower. The host has apologized and agreed to refund one night for us, I appreciate it but still can't get over how horrible our last nights in London were.