Lots of clear information and instructions prior to arrival. House was perfect, an oasis in London, what a beautiful garden so much so that I had difficulty getting my kids to leave at all! Pretty straightforward getting to central London with good train services running locally. Janina was more than helpful and responded immediately with any questions that we had often going beyond what was expected. The house was perfect for us, a home from home and I would definitely recommend it for families like ours.