During our stay, the hot water was not working at all. I reached out to the host through Air B N B to try and get this rectified during our stay (in line with the Air B N B guidance). I did not think it was appropriate to text or call the host on their mobile number, as it was late in the evening when we tried to reach out. I received a rude and dismissive response after we had checked out from the host, saying since I did not reach out to them on their personal number they would not consider a partial refund - despite an important service not working during our stay.
I also did not receive any check in instructions until I explicitly asked for them. They (rudely) told me to check my inbox - there was nothing there. They then did send the check in instructions, but in all honesty - communication is not great with this host and I received dismissive and frankly rude responses to my reasonable questions and requests.
Sound is also an issue in this space. When someone else checked into the building late at night, it was so loud - it genuinely sounded as if they were inside the apartment we were staying in.
I use Air b n b regularly for stays, and although this space itself is ok - due to the awful customer service, I would not recommend staying here.