The flat is in a great location and is handy to get to most places in central London. The room and bathroom were clean and comfortable and Nicola's communication and directions clear and helpful. She was very flexible in our arriving later in the evening, which I appreciated. Unfortunately we did not feel too welcome on our first night as it appeared we were not expected by Matt. The atmosphere was uncomfortable and we did not feel welcome in the space, something which we have not experienced before in the many lodges, B&B's or places we have stayed on our travels. Luckily we were there on a short trip this time and spent very little time there so to some extent it served its purpose. We loved the bathroom decor!