We booked on the basis of the ratings of the other rooms, which led to high expectations.

On the plus side, the room is very conveniently located next to Belsize Station, and newly refurbished.

On the minus side, there was no TV yet as advertised, the bathroom is really really tiny with no heating, and the bed has springs you can feel.

On balance, after two days, we somehow didn't feel like staying longer and opted to swap locations. To be fair, Carol-Anne was very accomodating all along though and did her best.