I am going to get right to the point.
The cleanliness of this home was more than unacceptable. The flat has big beautiful windows almost floor to ceiling but they are stained and spotted, when we arrived our sheets had holes in them and dull stains. I actually looked at my husband and said, “I wonder if they change the sheets from the prior guest.” That’s how concerning they were. The shower drain in the upper bathroom gets clogged so you stand in standing water. The dryer did not dry anything. The downstairs bedroom TV did not work. The dishwasher only used cold water so our dishes did not get clean but we were also left with one dingy sponge that had been used way too much already. I like to keep my area clean. We were traveling with two children. Every time I tried to tidy up it was difficult because there were no cleaning rags, no push broom, the vacuum that they had I pulled out and tried to use and it would not even suck up a huge crumb. The beautiful chandelier in the living room was covered, absolutely coated in dust. The bedroom carpets are stained along with the box springs. The living room furniture is stained & dirty. The rug in the living room is supposed to be an off-white but it’s almost grey and turned my kids socks black.
We were left with a quarter roll of paper towels for four days. When I asked the host about more she told me there may be some under the sink. Basically her response ‘was I don’t know but I won’t offer to have more provided.’
I should not be buying the hosts paper products, no one should. And every host should know who is coming to their home, how many people, who’s involved like is their children or elderly, and prepare the home for that group. There was just no thoughtfulness to that place. It also shows that she does not keep an eye on it and if she does she does not care.
Onto the good. The location is the absolute best location. Easy access to the tube quick walk to restaurants/cars/stores etc just absolutely amazing. The garden across from the flat; my husband, children & I spent hours and hours in every day. It is so gorgeous & well kept. Very quiet too. All the neighbors etc. The flat has so much potential to be so amazing & from the reviews was. It’s why I chose it. We’re from the states so I relied on reviews for everything we did. The layout is really cool. But again cleanliness is an absolute must. I can deal with dated I can deal with older but I cannot deal with feeling like I am in somebody else’s filth & have to pay for it!
I did request a $300 refund for the cleaning fee and my time dealing with all of this because it did take a lot of messages to Airbnb support on
MY VACATION to get the refund but it was resolved within two days.