Carlos was out of town during my stay but collecting the keys was no problem and he was just a phone call away. The flat whilst small and a bit tatty, was clean, tidy, warm and the bed comfy. I had use of the kitchen as well. The location is excellent and surprisingly quiet, everything you need is within 10 minutes walk in any direction. For an independent traveller or a couple who want a central London base without the usual tourist traps this fits the bill. Highly recommended and I would stay again.