I'm really torn, because I can tell that Stella is a good, kind person, and all of her other reviews have been fabulous, which is why I felt confident booking, but I feel I'd be doing a disservice to other Airbnbers if I didn't describe my experience accurately. A few things: The bedroom leaves a lot to be desired. The photo makes it look quite luxurious and comfortable when in fact, it's just quite small and could use a clean. There were little bits of what seemed to be broken glass on the carpeting by the bed, which was obviously alarming, and the carpet just felt very dirty. The room itself had a musty smell to it, which was off-putting, but not entirely unbearable. I don't believe the sheets were changed between guests, which is a huge problem for anyone who would find this gross (which I think is most anyone). I'm very blonde and the bed had several strands of dark hair from top to bottom, on pillowcases and below them, and look, I'm not unreasonable. I understand that these things can cling on through a wash. But this wasn't that. The bed also had what felt like sandy little crumbs that I had to brush off to lay comfortably. Now, to be clear, the host was out of town, so I sympathise that she had left her friends in charge of making sure the room was in order, but they clearly didn't do so, so it really does reflect poorly on the host. We had discussed me potentially staying on for a few extra days at a discounted rate, which was super generous of Stella, but I ultimately decided to move on as the room was just not comfortable and I lacked the ability to connect my laptop to wifi which I needed for work. To top it off, I just received an email from the host asking when I left (shouldn't she know this??) with the implication that I overstayed because the towels were wet. It's England. It's cold and damp. The heating was turned off because I was no longer there. To try to be gracious, I washed the towels she's left for me along with my clothes before leaving. They weren't dry by the time she returned from her trip. She also accused me of bleaching her towels (I did not) despite the fact they there were very obvious bleach stains on the darker coloured towel upon arrival. The wifi was essentially non-existent so I was unable to be in proper contact with the host, or anyone really, and because I didn't have a way of contacting the host, and was honestly just exhausted from my trip, I didn't bother complaining about anything as it was just a temporary stay and I don't like to be fussy, especially about things the host would not have been able to fix from afar. All in all, a strange experience that I think was well-intentioned but far too...