I really hate to leave a negative review as I have never done it before, however, this is the first time my apartment has been cancelled a few hours before check-in in my many years of using Airbnb. To her credit, Raquel was very apologetic and admitted fault, but this should have been clarified sooner. On the other hand, the apartment is falsely listed as self-check-in which was in my filter and one of the reasons I selected it. If it was accurate, there would be no issue as I never would have booked it.
More red flags: it was said I needed to arrive AT 3pm for check-in (AFTER 3pm is stated on the listing). Then several days before arrival (but after final payment / cancellation cutoff) they said my checkin time could not be guaranteed. Then on the morning before my arrival it was confirmed someone would be waiting for me. Then when my plane landed 2 hours before checkin, Airbnb Support contacted me that my host had cancelled. All-around unprofessional and inconsiderate experiece.