Check in was chaotic. No keys in safe box which was open and unable to be secured. We were on a busy and noisy road so it was difficult to hear conversation with letting agents - they also took a long time to answer phone. They said they would have to contact cleaner. Came back to us after 15 minutes to say keys were in cleaner’s pocket who lived one hour away. We had to go to a convenience store to pick up emergency keys. Meantime we were concerned that as the key box had been broken into there was a security issue during our stay. Letting agents said spare keys would be put in key safe - this did not happen - how could it unless keysafe were repaired? Spare keys never arrived
Flat was spacious - only quite clean - bedroom carpet stained. Entrance hall and communal corridors scruffy and dirty.