We have stayed in five AirBnB properties in London over the years, and always had a great experience. This is not one of them. For the first three nights, the heating didn't function properly, which was only fixed on the fourth day. The Internet was woefully inadequate, dropped out a lot, and not accessible at all in the bedrooms. The living room was often cold, since there are no curtains and people on the street can look in all the way to the bedrooms, so there was no sense of privacy. The radiators in the bedrooms were covered with dirt and cobwebs, which played havoc on my sinusitis. Worse, the floor above us was occupied by a family with young children that caused a ruckus at all times of the day. Sometimes it felt like a herd of elephants were galloping by--no consideration whatsoever. On the plus side, the kitchen was well stocked and warm--so for most of our stay, we huddled in the kitchen. Many of these problems were not resolved--or resolved very late--because we could not communicate directly with the host/owner. The property was represented by an agency called Under the Doormat, which stopped taking calls after 6:00pm except in dire emergencies. While we appreciate their efforts to remedy some of our issues, they don't know the apartment and its intricacies like an actual host does. These are private apartments with their unique issues, not a hotel or a B&B, so for example, Under the Doormat was never able to locate the modem and fix the Internet. The whole idea of AirBnB is that you can communicate directly with the host/owner and quickly fix problems. That was not possible here. In sum, we cannot recommend this apartment until some fundamental issues are addressed.