The location of this unit was very good- easy access to the tube (public transportation) and walking distance to Kensington Palace. The front entry is a bit hidden and the neighboring units do not keep a tidy front courtyard(trash/furniture/toilet etc discarded out front). Overall, the unit met our needs but the appliances were difficult to use (the dryer never seemed to dry any load completely) and the bed of the 3rd floor master bedroom was extremely uncomfortable (mattress needs replacing). We were disappointed in that our one request (about the bed) was met with diversion to a general office (told to either phone(international number or email this office) and no solution was arranged. We were fine with the price point of the unit, but the quality/attention of the manager did not correlate well with a luxury rental.