The apartment is a 5 minute walk from Queensway station, which is 4 stops from the main shopping area in London. There is a Tesco nearby and lots of restaurants within walking distance. There are two bedrooms and two bathrooms in the apartment, which makes it perfect for a family or a group of 4-5 to live in.
It was unfortunate that we couldn't leave our luggages there as our flight was in the evening but John was extremely prompt with his replies and gave us other options for luggage storage.
Good thing about the apartment is that it's on the first floor so you don't have to worry about dragging your luggages up the stairs. Even though we didn't get to meet John, key collection was well arranged and fuss free, so you do not need to worry about arriving London late. Also, the location was closer to Heathrow airport which makes cab fare cheaper as well!!
It was a great stay.