My partner and I LOVED our stay with Heather. Both of us felt her warmth and consideration from the start. Heather went out of her way to help us out, including letting us do laundry. The wifi was fast and she let me work at the kitchen table, which was a lovely place to look out at the patio. The bed and bedding were divine, very comfortable. I also loved the neighbourhood, it has beautifully landscaped mature trees in the subdivision, and the 30min walk along the river from the shops was both fun and relaxing. I felt very safe in the neighbourhood in the day and at night, as it is a family, middle class area. More on the location... There was a kayak regalia on the river, the right amount of people on the trail (families out for sunday stroll, but not too crowded) and I think you can rent row boats... there's also a field with cute fluffy cows that all the tourists loved walking up to. Richmond has a good selection of shops and restaurants, from boutiques to Marks & Spenders. There are also cafes on the river which are lovely. The train station is also only about 30-35 min walk on the river (I took my time, I'm sure it could be faster). It's only about 15min train into central London. Whether you are going for work or holiday, my partner and I both highly recommend Heather as a host and her place as a quiet retreat!