Laura was extremely good at communicating with me very promptly. She provided excellent directions and even sent me another email to let me know about some issues with the public transport that I may be using.
Laura's daughter was home to let me in and show me to the loft in the "erie". A really cute space with everything you need for a short stay. Plenty of coffees and teas and a variety of cereals with milk and juice provided as well as other breakfast items. A nice view of the gardens from the balcony window. There was a folder with helpful information provided and guidebooks to London and the surrounding areas.