We were a little disappointed with our stay here. Everything was okay, but the flat is more run down than it seemed in the photos, and the surrounding area of Ladbroke Grove feels unsafe, particularly at night. We also received a lot of messages about strict rules which seemed a bit intense and the communication generally lacked warmth. They also say to message if you need anything, but our two reasonable requests were denied so that sentiment felt a little empty. Overall an okay stay but we probably wouldn’t stay there again.