My complaint is pending with this property. I was really surprised at the stringent check in procedure. The cleanness was disappointing and the host communication skills left a lot to the desired. I was also most disappointed with the noise pollution from within the property, for example, ours closest neighbor door slamming all hours. considering we were in London for a concert, it felt as though the concert was in our building. Along with the dry-fresh blood stained sheet, covered under pillow. I wish you all the best staying here.