carpets were stained with all manner of weird and wonderful stuff, it stank downstairs. the reviewsare not accurate to the stay that's for certain, more than likely they are fake ones made by the owner and staff. lady at reception was welcoming. they use a 3 in one shower gel which also is the hand wash and the shampoo which I've never experienced before. I paid 180 pounds for 2 days and it was grim, I checked out early it was that bad. during the covid crisis you would expect places to be even cleaner, but the stains on the carpets were grim, indicating to me there was alot of human bodily fluid floating about. I wouldn't recommend staying here and if you did, do not walk bare foot on the carpets.