This was my first Airbnb as well as my first time to London, and I must say, it was as close to perfect as humanly possible! Nicholas was in constant contact with me throughout the process! He gave me and my fiancée wonderful food suggestions and very helpful directions to get around London. He told us the best way to get to and from the airport, and even offered to book the taxi if we were having difficulties. We had an issue with one of the doors (I might have pulled instead of slid it open) and he came by quickly to fix it. If you plan on being in the London area, and want an amazing deal with a wonderful host, Nicholas & Michele are the best!