Upon my check-in, the property was not cleaned. There was urine on the toilets, a dirty spoon in the sink, used towels on the floor, and dust everywhere. I appreciated that the property managers arranged for a cleaner to come midweek when I messaged them about the issues. However the cleaner threw out some of our food which was disappointing, and the flat was still very dusty after the cleaning.
The property is VERY humid and damp. Towels take +2 days to air dry. I would wake up feeling wet / damp due to the fact this is a basement flat. The owner/property manager does not have proper dehumidifiers in the flat.
There were ants all over the flat, just something to note.
We had to purchase our own toilet roll after just 1 day in the flat (only half a roll was provided). No shower gels provided so be mindful of that.
The flat is in a great, quiet area of London. Very close to the underground which is a big plus. We did occasionally smell an odour of weed smoke but I appreciate there is little that can be done about that. Overall it is a very safe area and great for families.
The property is managed by a company, it is confusing that Airbnb calls this “Peter’s place” when the service agents signed all their emails to me as “Emily’s support team”. A bit suspicious/deceptive if you ask me.
The flat itself is beautifully decorated and the back patio is a lovely aspect as well.
The TV was not set up and did not connect to the internet after several tries. I eventually had to set up the TV myself with my own account just so i could use it, then had to log-out of everything afterwards.
The doors to the flat and patio can be very difficult to open/lock. I really struggled figuring out how to use these. The property manager sent me a video of how to open the door, but the video was quite unclear so it didn’t really help.
The shower is quite confusing as well (with many knobs and dials). It would’ve been appreciated if there was a simple guide provided on how to use it.
Overall it was an OK stay but I would not stay here again or recommend it to others. I booked this when there was no reviews so it was a bit of a gamble.