We stayed in Sandra’s house for about a week. Sandra’s house is beautiful. It’s in a quiet neighborhood in Chiswick. It is close the tube and there are plenty of great restaurants and shops nearby. However, the host’s communication needs some improvement. After we secured the booking in January, we reached out to see if we could cancel one night. We have not received any response until shortly before our check-in. In the email, Sandra neither refused to refund or accepted the request to refund. It was ambiguous. During our stay, there is sewer gas leaking from the upstairs bathroom. We called Sandra. A day after the call, she told us the plumber would come that day, but the plumber did not come. And again, it was an ambiguous email. We couldn’t tell if this problem would be fixed or not. Until our check-out, the bathroom still smelled.