Wasn't clean. Remote and chair covered in dust with dirt Inbetween all buttons.
The housekeeping was a French lady though. Lovely person.
The sales manager (sorry, didn't catch her name) was great. Fast and worked out of hours to help us.
Check in guy was friendly.took ages to find our booking but he was nice. The night shift guy seemed angry and stood at my door at 4 am while my girlfriend slept, asking why I didn't request a room change at 3 am.
The reason for this is because the room stinked like smoke a lot. Someone was clearly smoking upstairs and it was coming down the vents a lot.
We were offered a room change but the hassle of doing so in the middle of the night was significant.
The next day, we decided we'd rather keep it.
The staff did offer a new room which is great but:
1. This still isn't what you want to deal with in a hotel.
2. Don't tell me at my door at 4 am that I should have just come down to reception instead of flagging through airbnb chat. I purposely didn't want to wake my partner up but getting annoyed at me at the door changed that.
3. The chair and remote were super dirty still
4. Put some tape over the flashing bright light on the fire alarm on the ceiling. It's a smaller niggle but it's pretty obnoxious.
Due to the staff and value being great overall,I'll giveit 4 stars.
If the smoke wasn't there and the remote and chair was clean, it'd be a 5 star booking :)