We booked Lisa’s accommodation for a 3-day stay at the end of last month as we were moving flats. Lisa was not in the UK at that time but reached few days before our stay to confirm the check-in details. The check-in was quite forward as the keys were in a locker box next to the flat. However, we were fairly unhappy with the general cleanliness of the flat. The bed linen and the towels were fine but it seemed that the rest of the flat had not been cleaned for several weeks. Don’t get me wrong, the flat was not filthy but it was fairly dusty and it looked like the kitchen sink and the bathroom mirror were only cleaned with water. Lisa quickly apologies for that when we texted her and said that she will check with the cleaning company as she was not aware of the issues. She also said that she will reimbursed the cleaning fee, although we have not yet receive it. It was really a shame because otherwise the flat would have been a good value accommodation given its location few minutes away from Regent’s Park and St John’s Wood. It is also worth noting that the flat is in a council estate (hence the low price compared to other options in the area) but we felt very safe. The area was also fairly quiet.