This was not the accommodation we ended up staying at because of a leak we were informed about three days before arriving into London, but this is the only place I can leave my review about an apartment in Stratford Mo managed to fit us into. The place was in a great location, it was good value for money, it was generally clean with a few exceptions and overall the apartment was very nice with a balcony as an added bonus. Below is my full review of the experience which was actually very good.
Upon examining my bed sheet I discovered several long black hairs and a small dead fly, my bed was in the bedroom directly ahead as you enter the apartment and then the first bed on the left up against the living room wall. The toilet in the bathroom had not been flushed, there was toilet paper and urine still inside. There were again several long black hairs in the bathtub. In the living room area we discovered a large yellow toenail just next to one of the corners of the coffee table on the floor. We still consider these issues to be minor and we thought the overall cleanliness was actually good.
We cannot rate the accuracy of the information very high, because the only information we had was the address and that the apartment could cater up to eight people. We had not been given any information about the amenities of the apartment nor had we been shown any photos of the rooms due to the fact that our original accommodation had been cancelled due to a "leak". We ended up going to this apartment with very little information, not knowing how many bathrooms and bedrooms would be inside. We do understand that problems like leaks can happen to anyone and at the worst times, but we ended up with significantly less information about our new accommodation after the issue arose with the property where this review will be situated.
We did not find the check-in process to be very good either. We were told to message Mo 30-40 minutes before we set off to Stratford which I did, we initially agreed upon a check-in time of 21:00 and I messaged to ask whether arriving at 20:30 would be acceptable. We arrived into Stratford with no response from Mo after having messaged Mo about an hour before on both Airbnb and via text message. I then proceeded to call Mo twice as to which he failed to answer on both occasions. Mo did then call me back after a couple of minutes and after some initial difficulty hearing him, I understood he wanted me to message him on WhatsApp to then give me "information". The messages Mo sent me were not clear as we were left looking at some random fence with a crude circle drawn around what we made out to be a lockbox after zooming in on the picture. We guessed that the keys must be inside it, this had not been explicitly told to us. We did find the lockbox and accessed it all with ease in the end however.
I thought there were times I asked him questions and they were simply ignored, such as when I was asking about the exact method of checking in with him. I had no idea whether Mo would be there and it was not until 15 minutes before arrival at the apartment, that we were made aware of the lockbox situation and the need to figure out the messages he sent me as it was not instantly clear. For the original accommodation in Leyton, the exact address did not appear after booking and I had to message him to find this information out. Mo did ring me up after the problem with the first accommodation and I thanked him for appearing so concerned about making sure we had another property to stay in and we did eventually get the information we wanted.
The accommodation was very nice and we enjoyed the time we spent in the apartment, we did appreciate the full range of amenities such as the towels, coffee and tea. We appreciated Mo attempted to resolve an issue with the WiFi that would not connect although it was not fixed during our stay. The new accommodation was in a very good location for where we needed to be going and the £50 compensation we were offered was brilliant, we did honestly really appreciate that. My issues with the check-in and accuracy only really came about because of the cancellation to which I am sure Mo realises that and if it had not been for that, I would have said the stay was almost perfect. Ultimately, the stay was still very good and I would definitely recommend to others to stay at any of Mo's listings.