Olivia was a very pleasant host and was always available if we had any questions. I only give the 4 stars because there were a few defects, but they can be remedied quickly. It was very cold on the first day. The heating didn't work and Olivia tried to solve the problem quickly, but unfortunately the heating was defective. But in return she let us check out later. Otherwise it was a very large and spacious apartment. We felt very comfortable. We had a convenience shop nearby and you can reach the Sydenham Underground in 15 minute walk. We recommend it to everyone!