Zoe is one of the best hosts I've ever met! You may need some friendly and smiley faces like that in a cold weather ;) She always respond in a quick manner, and gave me all the instructions which made my travel easier :) I really loved her flat and the room. The whole flat is like a little gallery, you'll be excited to stay inside. Apart from that, it offers almost all I needed. A very clean, comfy, artistic, and thoughtful place to stay!