MY CASH & JEWELRY WERE STOLEN BY THEIR HOUSEKEEPING TEAM & THE ISSUE WAS POORLY HANDLED BY HOST.
Asked the host for a cleaning b/c the place wasn't cleaned well upon check-in. After the cleaning, the place was even messier than when we left: pee on the sides of the toilet seat (all female guests) & items were moved from where we left them. Found that my jewelry box & wallet were missing. My LOCKED luggage was BROKEN INTO. All our cash & jewelry were taken from luggage. Reported right away to Airbnb, police, & host. It was most likely the cleaner that took our stuff b/c there were no signs of forced entry, & b/c the door has a lock that's impossible to unlock w/o the key (according to police).
To make matters worse, the host didn't help us. Didn't even treat this as an emergency. Wouldn't even give the cleaner's name. They insinuated that nothing was taken from us & that the place was cleaned as scheduled. Couldn't even answer my calls & their office was closed when we visited them.