the massive windows/balcony doors did not seal properly, so the breeze under the door and around the windows was heavy. they also didn't have any full length curtains to stop the wind coming through, no curtains in the living room. we went in December, so it was freezing (due to the breeze). we asked for more sheets and they said only for extra price.
the windows didn't seal, so the noise on Friday and Saturday was crazy loud too. you're loving directly above a sports bar
they didn't have a key to open the gate, like they said. we asked security nicelyand they agreed.
the support team did respond quickly in fairness. sadly the owners didn't help too much.
I would not go again, not worth the money.