It is a beautiful place. There is a lift. There is not air conditioning but the two fans the host provided helped a lot. We were basically there the hottest week of the year, but I think if the temperatures had been reasonable, it would not have been an issue. The hosts were very responsive and responded to messages almost immediately. The location is fabulous and it is less than a 5 minute walk to tower bridge and there is a subway station on the other side of the bridge, so you can easily get to any place in the city from there. It was a little hard for me to find the building and keys initially, but my husband was able to find it the next day and the host does offer to meet you at the station if you need help. The apartment had washing machine, dish washer, and full kitchen although we didn't cook, we did grab some milk and cereal to eat breakfast in and we could have easily cooked in. Beautiful linens and comfortable beds also. The host even mailed some postcards for me at my request as we were leaving on a Sunday and the post offices were closed and I left it until the last minute. Would stay again in a heart beat as it is so convenient.