We booked a 2 night stay at this place and spent a majority of the time having to deal with issues and being locked out completely.
The check-in process was a mess. Instructions stated that a lock box was 2 blocks away and once we got there, there was nothing. It took an hour for the management company send a car over with another set of keys. Instructions were also unclear and we tried to go into the wrong apartment for 10 minutes.
This studio is the actual home of the owner and while everything was neat, I was not expecting to see personal items everywhere based on the listing description. The owner was away but told us she had to respond to letting her landlord in to check her bathroom pipes. A lot of time was spent trying to coordinate a time that didn't interfere with our plans, even though we would've checked out one day later.
We were asked to state that we were friends of the owner, but I don't think the landlord bought that. When we tried to return in the afternoon, the gate that led to the studio was locked and none of the keys given could open it. It wasn't until after 10pm that I got confirmation that the gate was opened by a locksmith since no one could find us a key that worked. When we returned an hour later, the gate was locked again, and we were locked out again. We did not stay the 2nd night.
Owner was nice and tried to help via the management company but it was too little too late. Had a horrible 2 days in London because of this.