We arrived at the flat and we waited an hour and a half for someone to come and show us around. The cleaning lady had to let us in because no one was arriving. We were told to get there for 2pm and then when I called they told me it was 3pm and didn’t even apologise. The person arrived at 3:45pm in the end. At first the communication was amazing though and they were really helpful, we wanted to arrive a day earlier and they made that possible. At that point we didn’t know that the flat in itself is really disappointing. We had spent a lot of money for it and it was full of humidity and moldy. We thought we could bear it but after the first night I started getting really bad asthma and allergies and we couldn’t possibly stay there for our health. Thank god that Airbnb has an amazing customer service and they saved us but as long as the mold problem isn’t fixed I would warn any future guest that the situation is really awful. Other than that the bed sheets were really clean and the location is amazing but honestly everything else is a real disappointment.
If I could I would post pictures of the mold situation on here but I don’t seem to be able to, just awful and a real danger for your health.