Thao's place was great, I would recommend it to anyone looking for somewhere in central London. The building is secure with lovely staff on the desk and it is close to the shops and tube station (a huge bonus when the snow storm hit London). Communication with Thao was good before and during my stay. I didn't get to see much of her as she was away most of the time I was staying but she was very accommodating with check in times and had gone to the effort of adding nice touches (fresh flowers, toiletries and breakfast supplies for the first couple of days). Highly recommended.