This was an entirely positive experience. John contacted me immediately with instructions as to how to reach the apartment and answered all of my inquiries very quickly. He met me at the apartment exactly as we arranged and left excellent instructions about how to use the various devices and get around London. The apartment was exactly as described on the listing, extremely comfortable, clean and very much a home-away from home. Location is extremely convenient to the tube and bus lines. I plan to contact John again when my travels bring be back to London and hope that this apartment will be available at that time!