Check-in was fairly simple. Communication with Ronan was very good and prompt when we couldn't access the Wifi. The neighborhood was quiet, and the Tube stop at White City was within a 10-minute walk, helping us get around central London with ease. (Be sure to get a Travel Card!) The beds were comfortable, the rooms quiet, and except for the steep stairs, all was easy. We had to buy paper towels, but everything else was there including a small, helpful welcome package of jams, coffee, milk, juice, etc. With two small children, we found this flat to be fine! Once we were all in the kitchen/lounge area and closed the door, the kids were safe and at ease. We loved that Ronan supplied us with a high chair, cot, and gate for the little one.