Jac was an exceptional host, always trying to make sure that I was okay. She is also intelligent and easy to get along with at the same time, so I am sure any guests will enjoy a conversation with her. However, it does not mean at all that she is intrusive - rather, she respects the guest's privacy - to make the guest's stay comfortable is her priority. As for the property, everything is as described in the text and indicated in the photos. All the rooms including the kitchen and bathroom were very clean, and the location itself is quiet and super convenient. I wrongly left some of my belongings when I checked out, and when she found it, she kindly let me know and suggested to send them to me - a demonstration of her genuine kindness. All in all, I highly recommend Jac's place for a stay in London. I believe that will make your stay much more comfortable.