From the start Laura was really friendly, helpful and diligent throughout the process ensuring that I had everything I needed to prepare and begin my stay. Ultimately, Laura's place was very nice and clean. The bathroom was very tidy, and the shower was lush. There were towels and soap waiting on the bed (which was nice and comfy btw) and an electric kettle in the room, allowing me to make tea on demand. I really liked her check in book, it was complete with wifi code, and information about navigating the big city. Although I got the hang of the tube after a while, it is about an hour away from central London, so if you're unfamiliar with the city, make sure you plan your commute accordingly. Other than that, my stay was pleasant and I'll definitely consider staying with Laura again.