Donovan was very nice and helpful. Upon our arrival he made us dinner and also shared information about the area and London. The room was clean and comfortable as well as the bath area. The location is about a 10 min walk from the train, not too bad but ladies bring flats! :) You can also catch a bus which runs frequently. My only issue at Donvans is that I left one of my personal belongings in the bath room and when I went to retrieve it, it was gone and never to be found again. Not sure what happened. Also the construction was a early alarm clock. Otherwise, he was very accommodating the location was very clean/safe and if there was a problem or concern, he was address immediately.