The accommodation was clean, the location was perfect for our needs, 10 mins walk from Camden Market. Haverstock Hill is a quiet road in comparison to the bustle of Camden, so it was nice to retreat there after a long day shopping or sightseeing.
Flavio contacted me the day before & asked if I would be happy to communicate via WhatsApp, which I said was fine. He went on to include detailed instructions to obtain the keys on our arrival (via lockbox) and also to advise some items advertised would not be available (hairdryer, shampoo).
On arrival we found the apartment did not match the photos on Airbnb e.g. no beside lockers, table lamp or rug in the bedroom; only 2 chairs for an apartment that is advertised ro accommodate 4 people; missing kitchenware - glasses, plates - no tea towel. Considering the price, these are items that should have been present & would have improved the stay experience.
The bed wasn't very comfortable, it appeared to be a fold-out guest bed as opposed to a proper base.
Our first night Flavio tried to call me twice at 3 am because, as he went on to explain via text, there were keys for another rental missing from the lockbox, and guests were waiting outside to access the building. He asked me if I'd taken the other keys. I responded to say I hadn't, and confirmed there were two other sets when I locked it up again earlier that day. This was highly unprofessional, and in no way acceptable for a guest to be contacted in such a manner, drawn into an issue that the host should have been there to reslove. Flavio did apologise but honestly it tainted the rest of the stay for us.