Jade was totally awesome and runs an excellent airbnb. We didn't get to meet her in person, unfortunately for us, but she helped us a TON via messenger while we stayed in London. I won't say exactly how because I'd hate to commit her to helping every guest this much lol, but she was incredibly hospitable, and made a huge difference in our London experience. And excellent response time to say the least. Looking forward to utilizing this extremely good value stay again soon!