Well, at no point did we actually meet either Tobias or Loanna, but all the information that we needed for our stay was either there waiting for us or a short text conversation away. Replies to enquiries were fairly prompt and we really didn't have anything to complain about. The flat is, as described, cozy. It's not huge but it had everything we needed and was really well situated; within very easy walking distance of Camden, but far enough away to be quiet. Seemed like a real nice, quiet area and we weren't disturbed at all. I highly recommend the flat if you need somewhere to stay in the area. Cheers Tobias.