Our family of four was looking forward to our trip to London and Paris and excited to stay in this Notting Hill basement flat. However, our excitement turned to frustration and disappointment almost immediately. Here are the issues we experienced during our 4 night stay
1) Floors were unclean so I had to find the vacuum to clean them
2) We would intermittently smell sewer gases coming from the attached bathroom
3) There was not a working smoke detector in the main bedroom, someone showed up unexpectedly at 9:00pm one evening to install one
4) The shower in the 2nd bathroom never had hot water while we were there, they tried to fix it when they showed up to install the smoke detector but were unable to fix it while we were there
5) Clothes dryer was malfunctioning - the day before checking out I did some laundry and after putting the wet clothes in the dryer it proceeded to shut off after 7 minutes for no reason. I had to stay up until 3:00am to keep restarting the dryer so we wouldn’t have to pack wet clothes.
5) There was no information upon check-in on how to adjust the heat, it would get way too warm and we tried to adjust the temperature but were unsuccessful
Overall, I believe this could be a nice place to stay if there was more of a commitment to general upkeep and maintenance.
We did receive a minimal refund for all of our troubles, however I would definitely not stay here again.