This is the first time I’ve ever had to write a bad review in four years of using airbnb.
After a few days of staying at the apt- both the heating and hot water stopped working. After spending a cold, shower-less Thursday night we had contacted the firm managing the apt and they assured us someone will come fix the issue during the day. As we returned home after a long day, we learned no one has come to fix the problem and no one bothered to let us know... so we spent a second cold and shower less (!!) night at the apt- (It was about 7 degrees out in a basement london flat).
On Saturday morning we learned that the host was simply unresponsive and by the later afternoon we resorted to checking into a hotel so that we can take showers... we never returned after that.
Other things I wish we’d known prior to booking:
- its a basement apt on floor -1 and the living room is visible from the street, with just thin see through blinds so no privacy
- You can hear the tube while in bed
- the shower is tiny and after a few seconds gets completely filled with water (same goes for the sink)
- the lock box where we needed to pick up the keys is a block away so coming in at 10pm wasn’t ideal
- the locks are old so it takes a few times to open both the gate leading to the staircase which takes you below ground and the door itself.
Overall terrible experience and I wouldn’t recommend it to anyone.
- Airbnb were great and really helped us resolve this, our case manager was super helpful so that was positive:)