One day prior to check-in we were notified that there was “flooding” in the apartment and offered a full refund or an apartment change.
Amanda’s message was quite convincing but when I checked Michael’s reviews on other apartments later, it turned out that “flooding” is a usual excuse for apartment change - not sure why it was required as host reserved the right to change the apartment by their T&C.
A substitute apartment was not in a particularly good shape (mold in the bathroom, dirty windows, stained sofa) but after we complained Michael did a number of improvements (e.g. an old mattress was replaced with a new one).
In general it was not a good experience, but everybody decides for themselves (if not for covid restrictions and unpredictable PCR results throughout the journey, we would not have gone for a free cancellation apartment).