FANTASTIC! I booked this apartment for my mum and 3 aunts who were going to the Chelsea Flower Show and it was perfect. Caroline was there to let us in and had left some provisions for the hungry travellers when they arrived. The apartment was spotless and had everything you could possibly need- everything had been thought of. The location is so central and a perfect base for exploring London. I would highly recommend this apartment for anyone visiting London (particularly if they had mobility concerns).