The worst airbnb experience we have had in 10 years. The boiler broke on day 2, and for 4 days there was no hot water or heating. While the managing agent were very helpful, the host never responded to any requests, so things were slow and it took 4 days to fix. In a hotel this would be unacceptable. It is therefore unacceptable in an Airbnb too. No hot water and no heating in January in freezing conditions. It was uninhabitable. There was also a foul smell from the soil stack in the main bathroom which no-one did anything about and many broken lights in the hallway. The fridge was very smelly on arrival. The host never responded to a request for compensation. Total shocking. We have used Airbnb for many years and have always had a great time, so we blame the host, not Airbnb.