I stayed 5 nights there and Philo was kind and quick to act after my complaints about the internal/external noise, but unfortunately, there was not much she could do. The house itself is poorly insulated so it was hard for me to sleep well since there was a noisy guest next door snoring and I could hear the sounds coming from the kitchen, toilet and when someone used the shower at night I was abruptly woken up. The mattress is old and caused me back pain. It needs immediate replacement. The area is well-served by public transport but not charming and attractive.
The house is kept clean except that some guests used the kitchen and did not do the dishes.
I can see the effort she puts to keep all nice and comfortable but these are basic things that need attention to offer a better experience for her guests.
Maybe no one else complained before but since I am often travelling and staying in many hotels a month I have become quite demanding.