Susanne's place was very nice, and my family of 5 enjoyed our stay there. The rooms were clean, appealing, and quiet, with big windows and lots of light. We didn't see much of Susanne, but she was very helpful, setting up a taxi for us from the airport and giving us useful info for getting around, etc. There was coffee and tea in the room and an electric teapot, which really helped for starting our day! Overall a very nice place from which to explore London--short walk to public transportation into the center of town.