Overall highly recommended and excellent value. Anna was very responsive to my text messages. She also organized a seamless check in through her brother who was there when I arrived. He led me through the apartment personally, showing me how to use the main appliances. He was helpful and was willing to be my first port of call for anything. The apartment itself was very spacious and the condition of all furniture was all very good. All appliances worked except for the kettle, which is a minor niggle that you can get around by microwaving your water or boiling it on the stove. We didn't want to bother Anna with the kettle issue otherwise I'm sure she would have attended to it. The bathroom is great and well stocked with lots of clean towels. Bed is comfortable. Good lighting throughout. Handy internal lift upstairs too. Great location near Monument Station and Bank Station. Lots of cafes and dining options within easy 10 minute walk. Supermarket nearby too. Can get a little noisy on Fridays and Saturdays with the restaurants underneath but these are very conservative places with any noise quickly disappearing. Didn't trouble my sleep. Good for singles/couples. Note there is no tv.