The check in was not easy, the exact address was not provided, though they did share videos, but without the the exact address we were just trying to figure out which building.
Tried calling twice but it was working day so it time to connect
They did let us know the lift isn't working and they would pay back if we cancelled.
We didn't want to cancel because it was 2 days before check in and didn't have the time to look for anything.
Overall the flat is not clean and needs some TLC.
There was no shower gel provided, there was a used soap though which obviously we weren't going to use.
Kitchen was quite basic,the freezer had owners food stored, in the fridge they forgot their food and there was some leftover stuff which wasn't cleared out.
There was a lot of dust as well on the floor, especially under the coffee table, so if you move it even a little you land in dust.
All in all, even though location is convenient, it is definitely worth 250£ for 2 nights, because we stayed at 2 other BNB's the week before and the difference was Stark to say the least