I was a little surprised when I arrived, because I was expecting a room in someone's home. This is more like a very small, sparse flat with a shared bathroom. But, it was really fine for my needs--basically, a place to sleep, shower, and dress, and do a little bit of work in my downtime (I was in London for a conference). The room, bathrooms, and showers all seemed quite clean. The hot water was sometimes a little sparing but that was not very suprising. The street was quite noisy on the weekend nights, late into the morning. But, it was very nicely located for going to the University of London, the British Museum, and the place was easy to find off the train. Lots of restaurants and bars within easy walking distance. I did not interact with the hosts, but their email had the info I needed. Wifi worked great. So, as I said, it worked out fine, even though it was a bit surprising.