The communication was really great. I asked the host about trip to London before the trip started, and she kindly helped me. I told the host that the hair dryer was gone, and she prepared it until that night. I felt at ease and it was perfect at this bnb. The whole house, especially the kitchen and bathroom, was very clean, so it was convenient for living. Check-in and check-out were also convenient and the house was warm. I want to stay here again. I highly recommend it.