Sophia’s flat is very nice and clean, it is located very close to the city centre, it only takes you a minute to get to the underground. The bathroom is big, the view from the 8th floor is pretty and there is everything you might need during your stay in the apartment. The room and the apartment are too good for the price offered, but I would not recommend to choose this host. One of the house rules is to be quiet after 10 p.m., but as it turned out this means that the guest should not exist after 10 p.m. The first day I arrived to the apartment around half past 12 p.m. and decided to take a shower after the long trip I had. I did my best to make as little noise as possible. But in the morning the host said that I was too loud. We compromised that I will only take shower in mornings, and I though that it was alright with both of us. I understand that the host is working, but it was my first time in London and I wanted to see as much of the city as I possibly could. I went out to concerts and shows, they ended late, that is why I arrived to the flat around 1 a.m. Each night all I did after my arrival is open and lock the entrance door and go to bed. After several days I got a message from Airbnb support that said I was violating the house rules. I was shocked because Sophia didn’t contact me at all and I though we had an agreement. She didn’t have a rule about coming after 10 p.m. If she did, and if it was stated in the house rules, I would have chosen a different place to stay. Because it seems wrong for me to be in one of the greatest cities in the world and not enjoy it to the fullest going to bed at 10 p.m. A couple of days later Airbnb support contacted me again and said that I had to move out (mind you, it was 3 days before the end of my stay) this evening because I was being too loud. I contacted my host and she said that I didn’t leave her any choice. It would have caused me major inconvenience to say the least. I tried to resolve this issue with my host and she said that she will let me stay in the apartment only if for the rest of my time in London I will arrive no later than 10 p.m. Because of this I unfortunately had to not go to a concert I had a pre-paid ticket for, meaning that I lost the money and couldn’t go to the show. I understand that the host wanted to resolve the issue and find a compromise, but I don’t think that I violated any of the house rules in the first place. This spoiled my stay in London. Besides, the room I was staying in was cold. I asked my host to check if the heating was working, to which she replied that it was set to work only for 4 hours during the day, from 6 to 10 p.m. to warm up the room during the night, but it wasn’t enough and of course at night the room was cold. She gave me an additional blanket and after that she told me in an unpleasant tone that she was not my “babysitter” and “this is not a hotel”. She also said she was not happy about me being there and that I don’t respect and appreciate her which wasn’t true, I was always trying to be polite and friendly. I think that this is unacceptable for Airbnb service. Other than that the host really helped me with the early check-in, gave me an adapter for the socket which I’m very thankful for. But I can’t call this stay a pleasant one. The apartment I was very satisfied with.