The place was as good as it looks. The 3 star review is for their total lack of flexibility on check out. I had back to back meetings on the last day and not being available to leave the luggage a couple of hours while they clean up and before the next customer would check in was a major distress for me. Of course they sticked to the letter of the contract on check out time, but this is actually the first time an Airbnb host doesn’t help me with this issue, something very basic that any hotel would do. Actually their response on my request was merely to offer a 10% discount coupon on “luggage hero” lockers. It’s a pity because everything else about the place was very good, but I definitely won’t come back here for my next trip to London.