Jacqui's hospitality was greater than expected and i felt comfortable as soon as i walked through the door. she also had an abundance of patience for me as i was very new to London, dragging 50/60kg around with me so my ETA was fuzzy. i was also a little jet lagged but Jacqui was very understanding and kept in touch to make sure things were ok! really cute little touches in the room with tea, coffee fruit and biccies which was appreciated :-) Thanks again Jacqui!