Sonder manager at Edgeware road - Jay, really turned this experience around for us! We had been messed about 24 hours before our stay with sonder, meant to have stayed in Kensington and then Chelsea and then finally booked in an “upgraded room in edgeware”.
On our arrival, Jay was there to welcome us in. He is so polite and friendly. We checked our room, and it was tiny and faced a brick wall. Jay accommodated us with a bigger room and a better facing room. He also gave us great food recommendations. He was so useful and helpful and honestly really changed our opinion of sonder, and will use again.
Thanks Jay!