Location of Helen’s property was definitely a 5/5. Underground stations are an easy walk from her place. There’s a Tesco nearby as well. The apartment is pretty spacious. We didn’t cook in the property but the kitchen is fully equipped. Shampoos and body soap are provided as well. Bathroom is big and there’s enough towels for everybody. There was 1 toilet paper roll provided and if staying with families/friends for longer than 1 night, I can see this being an issue, which it was for us.
I stayed here with my children and husband. I slept on the sofa bed with my youngest (3 year old) one night and my eldest (7 year old) the other. The sofa bed was a bit uncomfortable but I think if there’s only one person going to sleep on it, it can be a bit more comfortable. My husband said that the bed in the bedroom is pretty comfortable. So that’s a plus. And having the 24 hour concierge was another plus.
We were due to check out on Sunday by 10:00 but I mistakenly booked tickets for activities for that day at 14:30. So I emailed the host on Saturday morning and asked for her recommendation and if she knows a place where we can maybe store our luggage as the ticket wasn’t refundable. I tried to reschedule the activities but I was on hold for more than 30 minutes and never got ahold of anybody. So we decided we will just have to find a way to make it work. I read the reviews about how quickly the host would respond to people when they contacted her, so I’m sure I just had a bad luck, but unfortunately this wasn’t the case for us. I didn’t get an email back from Helen until Sunday late in the afternoon/early evening. She informed me that she was out of town and didn’t have WiFi so she wasn’t able to respond to me. I can see this being an issue if I really had a serious problem regarding the accommodation. Like I mentioned, probably just had bad luck.
All in all we had a great weekend in London and the minor issues I encountered won’t stop me from booking her place again. My family enjoyed staying at her spacious apartment.