There was good communication up until our arrival date and then a wrong phone number led to some confusion. Thank goodness my cousin was with us and could access wifi to email via the airbnb site and the problem resolved. The apartment was okay with a good resource of travel books and in a close vicinity to Kings Cross so we could access the Heathrow train. The apartment is in a bit of a run down building which was a bit off putting but the apartment itself was clean and comfortable. It is in a great part of London.