My expectations were exceeded in every sense. I was a bit concerned by a previous poor review, but that seemed inconsistent with other guests' experience, so I thought maybe I should ignore that as being one of those things. I was right to think that way. Alex was super efficient and clear in her communications and the flat itself is in a really convenient location for transport, dining, shopping, culture and entertainment. The flat was clean and tidy (albeit it is Alex's home, so it holds her possessions - for example, the bathroom is full of products) and well equipped. Everything I needed worked, the bed (comfy), the fridge (cold), the heating (warm), the shower (warm and wet), the oven (hot), the hob (flames), pots, pans, crockery and cutlery all available. You get the picture - it was great!