Companies like this shouldn't be allowed on AirBnB. It takes away from the core idea of "living" in your vacation location, as they just buy up a bunch and flats, renovate them as cheaply as possible, and then don't properly staff themselves to manage the services.
We were sent the wrong instructions for check-in, given the wrong room with the wrong size bed, moved to a new apartment that was much smaller with barely any refund, and didn't have great sleep since the heating panels in the final apartment were clearly not working properly.