Tom and Lee were very welcoming, responded to all correspondence promptly, and had lots of information about London in their apartment. We had some difficulty finding the place initially, but once we reached them on the phone it was very easy to find. The apartment was nice and comfortable and the location is great, with very easy access to the underground and within walking distance of many of the places visitors will want to see while in London. We really enjoyed our stay and if we find ourselves in London again, we will be happy to go back to this apartment.