I never met Imran, so there wasn't much of a personal touch to my experience, but he did reply quickly and answered any questions I had. The Apartment was nice. Internet, TV, shower and other essentials worked, but the bathroom wasn't the cleanest, and I did find hairs in the shower, and the sink blocked up easily. I was only here for one night, and just needed somewhere close to old street station, where I could sleep, as I would be out all day, so for me it was fine. It's got good transport links and its a nice area. But If I think I would have had more on an issue if I were to stay here for more than one night. Overall is was ok, but I do feel that the word Luxury is a little misleading.