Firstly, the place does really look as we expected from the photos, and everything was very clean. It was very comfortable and very tidy.
William is very kind and gentle. He talked easily with us and helped us when we needeed. The only thing we regret is that we couldn't speak a lot with him.
A perfect lovely and calm place to stay if you want to visit London, it's only about 30 minues froms its center with the train.