Was a terrible and stressful experience. On arrival to the room we realised that the room did not have the private garden as advertised and one of the main reasons why we booked that room. After contacting the host and not having any reply for over 3h (didn't even check if we checked in alright), I contacted Airbnb that contacted the host. Airbnb informed that the host recognised the issue and did not have that room available any longer but had agreed to a partial refund but asked to be allowed to call me before approving the refund. That never happened. One day later, I have a message from the host asking me where did I see the private garden advertised because he could not find it. Surprise, surprise: I could no longer find it either. Luckily, Airbnb keeps printscreens of all ads at the time the customer makes a booking and I could prove that the ad was changed after my complaint. Airbnb contacted the host again, who agreed to the refund for the second time but under the condition to call me first (again). I have never received any call from the host. The host proceeded to texted me, trying to agree a lower refund value to what he had agreed previously, twice, with Airbnb and offering me access to the communal garden (really?). No apology or any sort of customer service. After this, Airbnb just refunded me the difference of the room without garden. Cheeky behavior to not say worse. I spent 3 days on the phone with Airbnb to sort this, in the middle of my working week. Airbnb customer service was great and very supportive!
Apart from this, people were constantly checking in after midnight, up to 2am, making noise and banging doors. The place was fairly clean. Good location.
I would not come back and I would not recommend, though.