At first glance the venue looks perfect, a short walk from White City station in a quiet neighbourhood. Consisting of a selection of rooms above a pub, we were greeted promptly from arrival by all of the hosts. Unfortunately, this pleasant welcome was quickly tarnished by the fact that we would not be sleeping in the room that we originally signed up for, i.e. a 4 bed dorm, something that would have suited our group of 4 perfectly. Instead, we were shoved into the 16 bed mixed dorm. With the host acting as if that is what we had booked all along! Now we are all reasonable people, we can understand that accidents regarding overbooking can happen, however this sudden room allocation change came with no apology, either verbally or with financial compensation. Instead, we received frequent reassurance that "we were very lucky to gain access to the BEST room in the house" (ha!). The host kept saying that the 4-bed bedroom, which is what we originally booked, was "first come, first serve" and since we were only staying for one night, we would be "totally comfortable" in the mixed bedroom. Yes, we were 'privileged' to be granted access to sleeping in the same room as 12 others, some of which were very heavy snorers, 5 of their pet birds, which arise at 5:30 in the morning, and a very limited supply of power sockets. We were also privileged to listen, resting "comfortably" on our rock solid mattresses and shapeless pillows, to the owners next door watching their favourite tv show until 1am followed by intense reverberation shaking our room from their snoring. Along with the fact that the whole room had no curtains, I can without a shadow of a doubt, say that I got the worse night sleep in years (and I have been camping!)... The mixed bedroom is clearly not a bedroom, it is obviously a common area where they put beds when overbooked. I said to the host that this was really not my problem, we we booked a 4 bed bedroom and we were getting something else. She blamed it on booking.com and Airbnb systems that allows for overbooking and on the fact that she doesn't know in advanced the number of bookings per night (even though we booked a month ago). It is 630 in the morning and the birds are fully awake now. I'm just laughing at the whole situation; it's ridiculous. When we notified the host that the birds had awoken us so early, we were greeted by disbelieve as if the birds normally have a lie in till noon. One of us had to leave around 7:30 to catch a flight which the host responded to with: "Was good that the birds woke him up then." Because nothing like an alarm that goes off two hours earlier than you want and won't shut up, making your already short night even shorter. In all what is most shocking is the complete lack...