We did not meet Tim, but he made check in very easy and convenient and was always prompt to respond to any of my questions. The apartment was perfect for a long weekend in London. Close to public transport and had lots of nice restaurants and bars in the area. It is very nicely decorated and comfortable. It was also very appreciated that he had cable, which entertained my 4 year old in the mornings. All in all I would definitely recommend this place. Thank you for a great stay, Tim!