I did not meet Emily but I did meet her building manager Phil who was very helpful with anything that I needed. The apartment is pretty much the same layout that you see in the pictures but they had just finished some renovation when i got there so theres some new carpeting and a new kitchen. Overall the apartment was good, if I'm honest the shower can do with an update, but I enjoyed my experience here and would recommend to others. The neighborhood is wonderful and allows you to experience london without all the hustle and bustle of the downtown core.