We didn't actually meet Allison, but her friendly neighbour let us in, and the house manual provides all the information you need. When you have kids, staying at a "kid friendly" house, complete with toys, games, and DVD's is amazing! We had a great time. The kitchen is fully equipped, the bedrooms are large, and having the washer and dryer is very convenient. There are many grocery stories within walking distance, and the tube stop is close by. I would certainly stay here again!