Terrible experience.
We arrived early in London and sent a message asking the host if we could leave our bags in the AirBnb before check in. No reply. Arrived at the AirBnb’s location and the cleaner was still cleaning. We waited 30 minutes outside in the freezing winter cold, then decided to go in anyway and wait inside in the hall. In total, we waited for 1h 15 minutes. Meanwhile, we were contacting the host to understand what was going on. No reply. She replied 2 days later in a nonchalant way.
Another thing, the walking times to places she provided were very inaccurate to say the least. Here are the proper walking times:
To closest subway station: 7-9 min
To tower bridge: 15 mins
To London bridge: 30 mins!
These are all times from google maps.
Overall, the apartment and cleaning were at most average. The check in and communication was horrible (never had such a bad experience in over 25+ AirBnb stays). I do not recommend it.