We did not meet Regan personally but he was very communicative. He left detailed information that was very helpful. The ensuite area was fantastic--one of the most comfortable beds I've slept in and a large bathroom with a very good shower. The location of the flat could not have been more perfect - the whole of London is literally at your doorstep. Restaurants, museums, tourist spots are within walking distance and for those spots further away, the tube and buses are right there. We had a lovely time in London. The only problem was that it was too short (six days). This was a great place to stay and I recommend it highly.