1. The location; This property is located at a very good location. It's very convenient to go to other places by underground or by car. Within walking distance, there are many good shops to buy food and drinks. The neighborhood is safe and peaceful.
2. The property; It's a beautiful house and there are almost facilities for guest. There are heatings in every room. The property is clean and quite new. The bathroom in master bedroom is spacious. I like the outdoor garden because it is relaxing when weather is sunny and not too cold to sit outside. There are
However, from my direct experience at this property, there are many problems and I want to share with other guests.
First, the host will not contact you directly via airbnb message. There is the host support team that is in charge to answer any question about the property. This team is quite responsive but sometimes it takes time to reply because they have to contact the host to ask for permission first. So, guest may not get the needed answer or information right away.
Secondly, after I checked-in at the property on Tuesday and until Thursday, there was hot water and heating only for 6 hours on Wednesday night to Thursday morning. The machine didn't function properly. The host had to ask friend, father and electrician to come to the property and try to fix it. On Wednesday, at around 16:00, the host's friend came to the property and tried to fix the problem but she didn't know how to do it and she went back. Then, at 17:00, the electrician came to the property and try to fix the hot water and heating. He knew what's wrong with them but he needed some parts to replace in the machine but he couldn't come back again until Saturday. Anyway, he did bypass the machine and I have hot water and heating from Wednesday night to Thursday morning. On Friday evening, the host's father came to fix the hot water by using the emergency function in order to let us have hot water to shower. In the end, on Saturday morning, the electrician came with new parts and both hot water and heating work properly.
Thirdly, there are only 1 lamp out of 4 lamps that can be switched on. I bought light bulbs and changed the rest but only one can function. Also, there is no hairdryer in the master bedroom. The first feedback of the host support team is very "impressive". They asked me to find it again at the property because, sometimes, previous guest moved around the hairdryer and may not put it back to its place. Actually, I should be the one to play hide and seek with the hairdryer, It should be at the place that it must be. I asked the host support team whether they are going to reimburse the money that I had to buy a new hairdryer for using at the property. They replied that they have to ask the host first and will get back to me. Until now, after I bought a new hairdryer and checked-out, still, there is no answer from them.
Last but but not least, on the last night before we checked out, the smoke alarm started beeping every 30 second because of the low battery. I was trying to remove the batter but it's too high and I can't reach it even I use stepladder. In the end, the host's brother, who is very tall, had to come to the property and remove the battery at 22:30.
In summary, I like the property because it's in a good location and it's clean. However, the host (or at least someone) should have been checked all facilities whether they are in good condition or they are available for guest to use or not. It's very annoying to solve all problem everyday after you check in at the property. I hope they will improve their service and do not disappoint their guest in the future.