Alex and Elmira were great at communicating everything I needed to know before I arrived. There space is incredibly close to Hethrow making it a perfect spot to crash on a long layover. The room was immaculate and they went above and beyond to make sure that I had access to everything I might need, including a fridge stocked with snacks and a closet with a handful of books and games, and a nightstand with extra charging cords. I couldn't have asked for a better experience!