Raquel was nice and the place was clean and tidy. However, the main problem for me was communication. We had to call and text so many times before getting there. We received no information on check in. So many texts and messages got ignored. Though the place is good I would not recommend this place for people travelling from abroad. I was panicking a bit because I got no reply and she did not pick her phone. Fortunately we had friends in London so we had a back up. If you are travelling from far and have no one in UK this would be a disaster. Though she picked up when we reached the place I was disappointed that I got no information before getting there. Place is good and Raquel is nice but the communication is a huge problem. Make your choice! Unfortunately I will not stay here again.