First of all the location of the apartment is excellent very close to Holborn station which is on the same line as Heathrow airport. The flat was fairly clean however there was a dirty hand towel in the washing machine. Also if any tap or toilet flushed in either bathroom, the main bath tub tap would turn on and the pipes would continuously make a loud hammering sound. We would have to keep on turning off and on the tap for the noise to stop. We tried calling the out of hours number for help and left a msg and emailed them, but did not receive a reply or hear back from them. At mid morning the next day I received an email from Simone saying Marino would come that afternoon to fix it, but he didn’t. I received another email 2 days later saying he would come at 4pm to fix the tap and pipes which he did but it was already our last day there. We had to put up with the noise our whole stay