Overall our stay was lovely, but missing some key elements that were advertised. There was no welcome basket, and the only teas provided we couldn’t used as they were loose leaf with no tea pot provided that we could find. Also the nutribullet wasn’t provided and neither was the ironing board or iron which after traveling from leeds, would have been most useful. We were also not supplied with any hand soap and for two nhs workers in the middle of a pandemic this seemed a bit lax. Additionally, no shampoo or body wash was provided however these were provided on request. Further to this was functional issues with the apartment. The heating element in the oven, for example, was loose and kept falling down into our food as we tried to cook and on one occasion, it narrowly missed hitting my hand. Also, neither of the bedside lamps worked, nor did some of the plug sockets and the tv freeview also didn’t function. While the reception staff were lovely, we were left locked out of the apartment after returning from the theatre at around 22:30 as nobody was there and had to be let in by another guest on their departure. Finally, we were also locked out of our room after paying for late check out which was easily resolved but still slightly frustrating. However the apartment itself was well decorated, clean and comfortable and overall we would be happy to stay again.