Hilda was efficient and pleasant. She was welcoming and made us feel comfortable and we had all we needed. We arrived quite late and left fairly early, so did not partake in the breakfast she offered. Was clean and pretty much like the photos show. She accomodated us dropping bags and getting keys earlier in the day. All in all, was a pleasnat stay and I would use her again, if I needed to be in a central London place that was not too expensive (though with cleaning fee it was a little more than I expected). Easy access to tube and thereby central london.