Mattia was helpful and responsive from the start. We loved the house which was accurately described and shown on the profile and was able to accommodate our group of three couples and a 1 year-old comfortably (we brought our own crib). The kitchen was fully equipped allowing us to cook every single day. We were concerned with the stairs and the baby, but the layout of the ground floor allows you to shut the living room and kitchen doors to contain the little ones. The community where the house is located sits between two overground stations and directly across a bus stop, which made it very easy to use the house as a base and explore London. There are also convenience stores, coffee shops directly across the street. Overall the experience was excellent.