We had an incident where my adult daughter was trapped in the kitchen because something was wrong with the door handle on the door. My husband and I were out. We called the host, who came quickly, but our daughter meanwhile had already gotten help from a neighbor by yelling out the kitchen window. The incident made her late for an important audition, the reason she was in London. The host says he did not know about the door handle, and expressed no remorse or sympathy at all and seemed miffed about the situation’s inconvenience TO HIM. Sometimes in life you have to say “I’m so sorry that happened to you,” even when it was not your fault.
Other than this, the location was great and the apartment was clean, except for the bathroom rug. There was loud shouting of obscenities outside every night. We had to buy paper towels and tissues.