I had booked a 14 night stay at Mary’s but had to leave after staying one night. The photos do not represent the cleanliness of the flat. I had hoped to use the kitchen but there was clutter on all surfaces with no sense of organization to the point that it was unworkable. This was a common theme throughout the flat. I am a cat lover and was looking forward to staying in a place with a cat since I miss mine while I’m away. However, the smell of cat urine was extremely strong. I could start to smell it in the hallway behind the fire door and once in the flat it was very bad. I was staying during a heat wave so it’s possible the heat in the flat made the smell worse than other times, but I’m doubtful.
The room itself was fairly accurate to the photo, although the bed sheets had stray hairs and didn’t smell clean. The rug was covered in hairs and had not been vacuumed. There was also supposed to be closet access but the closet was full of personal items. When I told Mary about the issues and decided I needed to leave, she didn’t accept accountability for most issues and suggested that I don’t like cats. It’s a shame because we had good communication beforehand but after my complaints she became sarcastic and unprofessional.
Some positives -
The bed was comfortable
The location is in a lovely area of Islington
Responsive communication