Couldn’t have asked for a better experience! Hasan was welcoming, attentive, and kind to us. His flat looked just like the photos, and the location was perfect since it was so close to the train station. Beyond that, it was comfy and felt very safe. He was always offering tips for transportation, information about luggage holds, etc. He answered promptly and with much detail so that there was never any confusion regarding the house rules, expectations, and arrival and departure instructions. Lastly, he has treated us with such kindness. My baggage was delayed by the airport, and through the entire fiasco, from the time I arrived in London to the time I left, he made sure to help me in every way that he could: (1) he let me use the Airbnb address as a shipping address for my baggage without any hesitation and (2) he offered to stay and pick up my bag and get it to me some other way if it arrived after I had already left London. Hasan treated us as kindly as one treats their own family. Thank you, Hasan!!