Liz was not able to meet us when we arrived, but she sent very comprehensive directions and we were able to let ourselves into the flat with no problems. In addition, she provided lots of information about the surrounding area. The flat is ideally situated for sightseeing in London -- a great location. The flat is also very clean, well organized and it included everything we needed, including three fans to help keep us cool. The wifi is fast and easy to use. The bathroom is large and very clean. Future lodgers should note, the flat is in the middle of London and near a university, pubs, etc. There is significant truck traffic and night so light sleepers may be disturbed by noise, especially if the windows are open. Also, the flat is ideal for two couples -- there are two bedrooms with double beds that are quite comfortable. However, the fold-out couch in the living room was a bit uncomfortable. But, overall, the flat was great for us and Liz was very helpful and a delight to work with. Will stay again.