Was very skeptic all after seeing reviews about deposit issues but my experience was lovely. I paid a deposit of £50 which they held for a few days and was back in my account within a few days. I could check in early via email and they have a 24 hour number to call if there is no one on the reception. I used this number when I wanted to check out early in the morning and wanted to store my luggage there to collect later, which was sorted very quickly. Staff very friendly and helpful would stay here again.