Great location and property but terrible staff and management . Despite so many troubles , no response was received from on email or phone . The house was so dirty , the rug which was stained and dirty was taken back but never returned despite an email promise . What’s funny is the sorry doesn’t lock the easily . We had to figure our own methods to do so. At the reception the staff seems unconcerned and not equipped with any info. They refer to the welcome video and email which doesn’t address nor redress any one of there troubles we had . To add to this they don’t have an emergency medical kit . My daughter was running high fever and late into the night they couldn’t provide any help . They don’t have a covid testing kit ( which is free ) . Vonder manages many properties , am very disappointed with the way our stay was handled . Certainly a super ghost ( opposite of superhost)
How can a room be handed over so dirty . These are basics . Sheets were stained . So was the rug and couch .