Customer service was poor. Communication was poor.
Geoff never acknowledged my messages when I was arriving and when I left.
And the one time he responded to a message, it was after he incorrectly accused me of leaving dishes dirty. I wasn't even asked if I was the guest to leave the items there (which should have been done in the first place); I was outright accused of leaving them there and told I was being inconsiderate to other guests.
I have never seen him in person, only Marcela (I believe her name is) who allowed me in, so I am uncertain what his issues with me were.
Other than those issues, the bedroom and bathroom areas were clean. The location is in a gated community and close to the subway location.