On check in day, I emailed the contact person for the property to find out if we could check 2 days late due to illness in the family. He didn’t contact me back for 2 days and I was worried that we wouldn’t have a place to stay in London if we left late or if this was a scam, etc. on the day he finally emailed me back, we had just decided to cancel the whole trip. After I wrote him that, he didn’t even reply at all. I guess he was just happy to make 3000 dollars this easy. I will never rent that house again or use Airbnb again. Next time I’ll book a hotel where there is always someone to contact and I may even get a refund.