My boyfriend and I were visiting London from New York, and 4 hours before our flight out of the US, our previous Airbnb cancelled on us. Not an ideal situation, so we had to scramble to find another place within 30 minutes! I was able to instant book Bart's place and I'm so glad I did! He was incredibly responsive and understanding, and was able to have the place all ready for us when we arrived just a short plane ride later. We met his friend Rene who let us in to the apartment and showed us around. You quickly realize that they are both fun, genuine people who just want to make sure you have a good trip. The apartment was just what we needed to feel comfortable and safe, and we really enjoyed the neighborhood. Bart saved our trip...I wish we had known about this place from the beginning and just booked it originally!