Oh well, fist of all since this place is running by agency they don’t give a shit about your stay the owner is not responsible for it.
At the check in they took picture of my passport without me noticing it and I told them before I am not comfortable by sending them a copy of my passport and I will show the passport at check in and when we get there after showing the ID they take a picture without getting permission to do that.
During our stay different people answer the messages or calls and the way they handle this, is that they just answer you politely but they never really do anything they don’t provide anything for you just ignore what you are asking by saying ok we will take of it, and they never do.
So if you wanna have horrible stay good luck book this place.