While it’s a nice flat and fairly well equipped, the first question I had asked before booking was if there was a lift, as I had a knee injury. The lift wasn’t working when we arrived, and as the host refused to let us cancel, we were left with the option of either losing a considerable sum of money and scrambling for another place, or lugging large, heavy suitcases up five flights in freezing conditions, risking severe pain and further injury to my knees in the hope that the problem would be rectified soon. It never was, in the five days we were there. Communication with the host was testy and strained so we kept it to a minimum. In mitigation, he let us stay on after depositing our luggage a couple of hours early because of the lift situation. Unfortunately, the gamble to stay resulted in restricted mobility, severe inconvenience and a ruined experience.