Dom was very attentive at checking in and making sure we had everything we needed. The flat was in a great location and very easy to get to, very walkable to many tube stops and important bus lines! The apartment is a little dark given that it's on the basement floor, but it is very spacious and very lovely. The washer/dryer is all in one, and we had a bit of trouble with the dryer during our stay. You may have to lay your clothes out to dry, but drying racks are provided and available!