The flat is stunning with a mix of modern and vintage decor with a gorgeous open plan kitchen/ living area and large bedroom. It has everything you need for a home away from home with lots of space, fully-fitted kitchen with a lovely window seat, a very comfortable and spacious bed and luxury soap. The flat is immaculate. The location is perfect too, set in a quiet residential area, only 5 mins walk to both Tufnell underground and amazing restaurants. I would definitely rate everything about the property 5*.
However, I had problems with the keys and could not gain access to the flat until someone from the property arrived home, 45 mins later; I accidentally set the door buzzer off and it beeped every 2 mins all night with no instructions to de-activate it, until Customer Services sorted it out the following evening. Unfortunately, the boiler had a fault and we had no hot water for 2 days. I found Veronica's response disappointing, as she had been very helpful prior to my booking but on reporting these issues, she suggested I wait until the cleaner came round (at the end of my booking), to resolve them which wasn't acceptable. It would have been appreciated if she had been happy to resolve the problems sooner and been more understanding.