It was my first time using Airbnb and I found it wonderful. Easy to use and trustworthy. I stayed in a flat with my family near Pimlico and Victoria tube station, so it was easy to go everywhere. The flat was exactly as I saw it through the Airbnb website. It was completely refurbished. Everything we needed we could find there...a good bed, pillow, duvet, towels, shampoo, soap, lovely furnitures, cutlery, etc. As soon as we get in London Carol and Alessandro texted us and gave us all support we needed to find the address, get the key and the tips about the area. It was almost 9pm and we were hungry, but they thought about everything...a good wine and snacks were on the table. They never disturbed us and could be a good enough host/hostess. In the end Alessandro met us and was very friendly. We recommend a hundred percent their services. They were also responsible for the amazing time we had in London. Many thanks!