Aly was such a great host and answered very quickly to my messages. I scheduled this stay on behalf of my dad, who is a bit of a newbie international traveler. I had a different location through airbnb for him, but it was cancelled the day prior to arrival due to water damage. Aly responded quickly and things were settled pretty easily - and it was still a pretty good location, esp considering how close it is to the metro!
He had trouble locating the lockbox (this was his own doing, the instructions were pretty clear). Aly was very quick to respond and was very helpful. I really appreciated his quick responses and how much they (Aly and his team) helped him.
The only thing that was not 5 star is that I was unaware that the flat was up 3 flights of stairs. My dad is older and he had a little difficulty with the steps. But with the quick timeline to schedule and all other things considered, it was still very worth the stay!