Boris was very accommodating. Our flight was delayed and he accepted a modification to our reservation. Later when we were able to change to another earlier flight he tried to rearrange rooms for us.

The room is small but efficient and enough for what we needed. Nice bathroom/shower. Having the room cleaned while we were out was great.

The flats are very secure and we felt safe. The location is very close to Hammersmith underground and we were able to get around London easily and quickly.