This was our first visit to London. The location was great! Easy access to public transportation, grocery shopping, restaurants, pubs and the Tower of London. The weekends were a little noisy at night according to my adult children who slept in the living room and the small bedroom. However, from the main bedroom we didn't hear anything. Kiran was very responsive to emails. Typically I would hear from him immediately; always within 24 hours. He provided step-by-step directions with pictures for entry into the flat. It was a little tricky with he first lock, but he warned us of that and were able to negotiate the tempermental lock. All in all it was a good visit.