Check in was one of the most miserable experiences of my life. We arrived just as scheduled to find out that the door had been broken and the lock wouldn’t work. We stood outside for about an hour and a half until we got ahold of the host. She ensured us that someone was on their way....but that wasn’t true. We then went to get something to eat, and she again promised us that the issue would be solved by the time we got back. We returned to find two other Airbnb guests stuck outside and nobody there. After waiting another hour, someone exited the building and we gained access. The room was a little tighter than expected, and cleaning seemed to be rushed. We decided to go out, and upon leaving we found another two guests stuck on the porch. After about 2-3 more hours I received a message saying that the front door was broken and it would be left open for our access. All night in downtown London our front door to the complex was left wide open. A obvious safety concern. Before booking I would make sure that the issue is resolved.
Worst Airbnb experience of my life. Very disappointed and unhappy. Avoid.