We faced challenges that, if addressed, would have improved our stay with Ann.
There were a couple issues that were not disclosed before booking. We booked our stay 5 months in advance, and booked a long-term stay for 3 months. Due to the 2nd issue below, we ultimately decided we had to leave and find a new place at the last minute.
First (the week of our arrival): We were asked for our personal email and personal address. Then, Ann emailed us a lease to sign. We had never signed a lease as a part of an Airbnb stay, so this request made us feel uncomfortable. After contacting Airbnb about this request outside their app, Ann said she would work it out on her end.
Second (when we checked in a few days later): There was a very, very strong smell of sewage within the flat. This smell was addressed on arrival, and we were instructed to use the restroom that was the source of the smell or to close the door to the restroom. We chose the latter, since the smell was too strong to use the restroom comfortably. We requested Ann call a plumber to investigate the issue, which was met by some dismissal (“I don’t understand what the issue is, other people haven’t had this issue”) and more instruction to use the restroom to remedy the issue. Eventually, Ann sent her husband who replaced a shower part and poured chemicals down the drain. The chemicals had their own strong smell, which mixed with the sewage smell. We ultimately had to leave because we could no longer stand the smell and be comfortable inside the flat.
Finally (a day into our stay): We started to find that the flat had items and amenities that were deteriorated or broken. The tea kettle had significant lime deposit floating in old water. The garbage can lid didn’t close. And the dishwasher leaked when running.