Good communication with the agent who manages this property. The responses are timely.
There was a kerfuffle during check in - the flat was only ready after 6PM and the key collection place was 6 mins away by car (10 mins by walking). During the key collection, the passcodes given were invalid due to keys to the house were still with the cleaner. It wasted my time to keep calling the emergency telephone number for assistance and the assistance were not helpful. However we sorted it out! Managed to collect the keys from cleaner who was still in the flat.
Flat’s condition is great. I love the place. Thank you Emily