During our stay we had a few minor issues that arose and Ronda was so quick to fix them (even though she was on a trip herself across the world !) The place is modest, but has everything you need. The best part about this place is the location ! From the airport we took the National Express bus and it dropped us off right basically right in front of the place. Also, taking the tube and bus to and from the city is super easy since the stops are also within a few minute walk. We didn't get the chance to meet Ronda but by her extensive information packet and quick communication , you can tell she cares about her guests.