Just what makes an Airbnb host outstanding...

We didn't say here because my son fell ill and we never made it to London. I emailed Rania to tell her the situation but never expected to hear back from her.

She wrote back expressing concern about my son's health and told us not to worry about the flat. She then wrote us again a few days later to check in on my son.

Rania is what makes staying at an Airbnb so wonderful. You don't stay at a generic, impersonal hotel. You stay with a friend.

Thank you Rania for making a difficult situation much easier.