Viola made the check-in process so easy. I'm the type that gets anxious about things like that so to have clear instructions about where to find the key box and description of the property was fantastic. The location was superb and Viola was really generous in offering information about things to do. It was an ideal stay for someone doing a solo trip in London and I'm sure if I needed any further help, Viola would've been there as she was really accommodating. Thank you!