The location is good and the flat could be 4 or 5* . Unfortunately the atmosphere is a little unwelcoming with the Rules printed and laminated and stuck everywhere. We stayed only one night, to drop off bags and just sleep before an airport departure the next day so did not test TV, cooker etc. if it were 5* there would be proper toiletries and tea, coffee, milk etc provided. (I know that is not said to be provided but that would be needed to make it 5 stars.) There was some Tesco value shampoo and Boots bubble bath, I presume left from previous guests. The sheets were bobbled and although washed had stains remaining, with a nasty stain on the mattress topper, even though the hosts had notices everywhere saying how guests would be charged for replacing items, these had not been replaced. A laminated sign at the door on arrival reads 'Wet paint' I wonder if this is to try and prevent wear and tear on the walls as the walls have obviously not been painted in a long time. The bathroom door sticks so that you can't open it from the inside - if you were on your own you could be locked in; I think I recall reading something about this in an earlier review, but it had not changed. I didn't relax here, I had to take photographs of anything I found so that I would not be accused of making marks or damaging anything, this was not conducive to a restful stay. If you only stay one night the cost plus cleaning, plus AirBnb fee is £160. I had found proper 4 and 5* accommodation in central London for this price, it was the handy location for the airport and the idea of it feeling homely that made me choose here. The location and the possibility of the place are excellent, but this place needs to show its guests some love, provide a welcome, not just be a source of income making the most profit possible.