Gloria met us at the door (we were late, so much appreciated her patience!). Jonny also allowed us an extended check-out as we had late flights out. They could not do enough for us and the communication was excellent. Location also excellent. Apartment is relatively small, in particular the shower/toilet, but remember you are in Covent Garden and you won't be spending alot of time in the unit as there is just too much too see and do outside!