Never had a chance to meet April, but communication was very good, she answered quickly when we had questions on the apartment. Also we booked spontaneously just a couple of days before our trip and received a confirmation almost immediately. The apartment itself was very clean and perfectly located. There is a Tesco just next doors, and a bunch of cafes and restaurants around. Was very easy with check in - check out. And safe. However, it is not a someone's cosy home, but more a professional holiday apartment, made without a personal touch. Also, as I read too late in the house rules, there was really no soap or toilet paper provided, besides a short leftover of toilet paper, obviously left by a previous guest. The electric air fresheners were on when we arrived, which aroma was a bit annoying and it took some time to bring fresh air into the space. Overall it wad a good experience, with this little remarks which may be are a matter of taste.