We are a family of 4, 2 adults and 2 small kids, and absolutely had no problem trying to fit all of us on the big bunk bed. It looked exactly as the picture shown, small, mostly bed, just what we needed. Nothing luxurious just somewhere to lay our heads. We had to move to another room on our last night due to other arrangements, but no biggie, since we knew ahead of time. That room was just as nice. it was a full house so lots of sharing the bathroom and dishes. Location was not that bad as far as neighborhood. from the tube it's about a 10min walk, but markets and food joints nearby to grab something to eat or make lunch. We did not get to meet May during our trip, but I would recommend her place, and would stay a 2nd time if we ever visit London again.