have to be completely transparent when writing this review as all the other reviews are nothing but good & it honestly baffles me how or maybe it was a off day when we stayed.
Pros:
Firstly communicating with Stephen was amazing 10/10 he was very attentive and replied fast
When I arrived the house itself is lovely beautiful lay out
Plenty of space and beds & in a good location with drive way
Cons:
The tvs don’t work in any of the rooms other than the lounge
No Wi-Fi - we was told the was Wi-Fi false advertisement
Sofa was filthy needs a good steam infact the amount of people who sit on there why is this not priority?
Dust absolutely everywhere I swear to god it was unreal the amount of dust in the house all guests had to sleep on top of their clothes because honestly the beds were covered in dust and it was itching non stop.
There was dust in every single corner.
Communicating with Stephen he was indenial about this after showing so many pictures of the dust in every corner it was not clean at all and for us that’s so important especially the amount of people that stay in the house on a day to day.
Garden is also a state there was cigarette heads outside
We was told the bed sheets were cleaned I’m sorry I do not belive for one minute this is the case my aunty found dirty foot marks at the bottom of her sheets.
There was clean bed sheets in a bag on the floor! I opened them to see if this would help our situation when shaking them off they were covered again in dirt and dust.
We had to clean the floor when approaching it was grey and many of us forgot our sliders.
Toilet was not clean/
Again I must stress our only issue was the hygiene & it baffles me how there’s so many good reviews hence why we even booked in the first place when our stay was so poor?
There was damp towels aswell in the bathroom
Stephen explained he watched the cleaners clean the property again I do not believe if everyone reading this was to see the pictures of the dirt I have in this property everyone would b shocked.
I left the day before at 3:47 am
Stephen said I left at 1.50pm which I didn’t I came back to pick my car up I ended up booking another hotel.
Stephen explained he gave us a discount I’m really confused how this is relevant to the cleanliness of the house?
To summarise it’s a beautiful house but something really needs to be done about the cleaning because the hygiene is not acceptable at all.
I’ve sent pictures to your self Stephen so please do not try and reply defending the built up dust issue when I have sent your self the pictures of the bed and the surfaces I’m just honestly shocked and embarrassed none of my family members even slept I was itching allllll night