The flat is nice, clean and has a great location, close to lots of cafes, restaurants and amenities of all kinds. All the essentials were available, the bed is comfy, and the flat is also very quiet. The check in experience was very negative. We had agreed I would be let in the flat by a friend of the owner at an agreed time, but check in instructions were changed the night before my flight. I did not see them, the owner did not check to make sure I had received the new instructions, and so I did not know I was suppossed to pick up the keys at a nearby property. I ended up waiting for 45 minutes outside in cold weather. I had specifically inquired about the lift in the property because I cannot take luggage upstairs at the moment. I was told it was working fine. When I arrived, the lift was out of order. Nobody had checked to see if it was actually working on the day of check-in. There was nobody there to help me check-in, so I was left alone with a broken lift. The lift was fixed two days later, and it was working for the rest of the stay, however I had specifically enquired about it, and I was told it was fine, without anybody actually making sure it was working on the day. When I finally entered the flat, the owner had left to instructions whatsoever on the property, and the heating was off. The morning after check in, I took a shower and the handle of the shower broke - water kept on running, there was no way to turn it off. I contacted the owner and his friend. The owner quickly replied I had broken his shower and that I was welcome to vacate the flat (to go where?!). His friends were much more helpful - they came and arranged for a plumber, who fixed the problem. The owner's friend ended up spending the whole day in the flat until I returned, since she did not have another set of keys to the flat but mine. She was helpful and apologetic. While fixing the shower, some settings may have been changed because water never came out very warm. I ended up taking lukewarm showers all week, so much so that I went to the hairdresser's for a shampoo as I would have been unable to stand a shampoo in that shower. I did not complain about this though, as I had already had too much to deal with in the days before. Shame about the check-in problems, the rough communication and the shower incident, because the flat is nice and we would have otherwise enjoyed our stay.