Both before and during our visit, Lina was extremely responsive and thoughtful. We appreciated the thoughtful touches around the home, including a wonderful basket of amenities in the bathroom, umbrellas in case of rain, milk in the fridge and tidbits in the kitchen cupboard. The place is cute and cozy and comfortably fit us even when my husband (in addition to myself and two kids) turned up in the last couple of days. The location is perfect! Lots of restaurants, coffee shops and stores all within a stone's throw of the unit, and the proximity to Kensington High Street and Notting Hill Stations is very useful. Highly recommend!