Upon arrival we received a very clear explanation and our keys. The appartment was clean and spacious enough for two people. The receptionists were always really kind when we had any questions. We were also allowed to store our luggage at the reception for a few hours after check-out. The appartment was situated in a lovely neighbourhood, which was not too busy but still very much alive! The underground "aldgate east" was only a short walk away. We loved our stay in London!