In the beginning George was very cooperative and friendly, we checked in past midnight after a delayed flight without any problems. The room was nice and clean, the bathroom as well. First there was no hot water in the shower but George informed us how to turn on the boiler the next day, all good. Our stay turned out to be very upsetting on the third night. George had locked the apartment entrance door from the inside and at 10pm we weren’t able to get into the apartment. We called countless times and knocked, George did not pick up and we were stranded in London at midnight without a place to stay and had to find a hotel, which was very stressful as it was already late. George only responded the next morning, pretending that the door was not locked. It is clear that the latch/bolt was certainly locked from the inside because while our two keys were working fine, we still could not get in. After George responded the next morning, we got our stuff and checked out one day early, because after this ordeal we did not feel comfortable staying another night at this Airbnb.