Ken is a super friendly host and responded really quickly to all of our questions. Communication was perfect and everything was as expected. The room is very nice and you will find everything you will need, even some fresh towels. Ken has provided us with a lot of useful information and tips. Check-in was super easy and finding the apartment with the help of his emailed guide was no problem at all. For us it‘s been the perfect room for our weekend trip to London. Would definitely come back !