Erika was very helpful and clear with her communication. I booked her room for my daughter who was arriving in London for her first time from Australia to attend university and Erika very kindly agreed to an early check in. She was helpful in providing advice about the local area.
The room was just as it appears in the photos, clean and spacious.
The location was very convenient, shops and cafe nearby and great for access to the train lines. Paddington station is very close so a great place to stay if you are coming in from Heathrow.