Josephine is really a Super Host, she takes care of the needs for her guests, she's outgoing and supportive. The apartment is adequately equipped, nicely furnished and very clean. It is really nice and cosy. It's located at the 3rd floor, there is a lift, so you don't need to carry your luggage. The area is nice and peaceful, it's quite close to shops and restaurants as well as the beautiful Osterley Park. I highly recommend the place.