okkkk so I didn't get the room in the photos shown because it was already booked which was kinda disappointing because the one I got was so tiny BUT when I went to ask for something more spacious, they gave me a new room that was a hell of a lot better (more space with a newly renovated bathroom) so I really appreciated that they made sure to accommodate my concerns. The woman who helped me was great - super talkative and seemed genuine when trying to make sure I was comfortable. The same does not go for the guy at the front desk with the giant mustache. Boy, did he seem irritated that I asked for a new room and let me tell ya, that irritation did not go away till I checked out of the hotel (the man wouldn't speak/look at me unless I spoke to him first and even then he seemed to have a pretty shit attitude- like when I entered the hotel one morning, he wouldn't look up at me but I said "good morning" anyway, and he DID actually say "good morning" back but the way he said it made it sound more like a "f*ck off" instead, which was really actually very nice and made me wish we could be friends). Hell, perhaps I was in a bit of a shit mood when I first arrived and asked for a different room but I explained why I was in such low spirits - that I had my previous host cancel last second on me, had to call airbnb to refund me and help me find a new place and then I had to trek across London to this hotel so it would make perfect sense to anyone that I wouldn't want to stay in a tiny room that didn't look anything like the photos. I thought the man would be a little more understanding. Once I got a new room (all thanks to that precious woman I mentioned earlier) I said my thank yous and said I appercated it - because I really did. That didn't stop that man from holding the worlds biggest grudge and to this day probably still does so for that reason alone, I'll be back. oh fck ya, I'll be back and this time I'm gonna make mustache man my best friend. Oh also worthy of a mention - the area, it is prime 👌 lots of restaurants, pubs and soooo close to Earl station (2min walk) which gets you anywhere in london.