The communication was great with Billie, she really wants to provide a great stay. The room was a perfect size for us, especially as we were out walking around the majority of time. Good location to the tube, stores, as well as Whole Foods if you want food without going out to dine. The 4 flights you have to walk up wasn’t a big deal for us, however, we didn’t realize there was that many flights of stairs to walk up. We would stay here again. Thank you!