My "R&R" went exactly as planned! And the flat turned out to be exactly as it was in the pictures! It is clean, cosy, modern and well equipped in a great location. I was well received by Veronica and her team. She also graciously sorted out any queries I had, and always available on phone to assist promptly. My family who live in London were envious and mentioned they would recommend the place to friends... I will definitely be back.