The flat is in an amazing location, but I was disappointed with my stay.
When I arrived it felt like it hadn’t been cleaned properly - hair in the bath, bits on the floor, dirty towel left on the side.
I had booked a month stay, and yet there was only a small amount of space for my clothes.
When I mentioned this to Jennifer she said to put her clothes in bin bags to create some space.
I did this, but it felt strange and not something I as the guest should have to do. It should be clearer in the listing that this is very much someone’s home with all of their things there.
She arranged for the cleaner to come again the next day which I was grateful for, but they only came by quickly and I still had to vacuum afterwards.
The toilet flush didn’t work on the first day so I was without a toilet and couldn’t stay the first night and Jennifer organised a plumber to come the next morning to fix it.
I’ve now checked out and she’s trying to charge me £175 for the plumber fee, when that was an issue with the flat and not at all my fault. I have photo evidence of all the issues and am currently having to speak to Airbnb about this claim she’s wrongly making.
It’s a lovely, quiet flat in a peaceful apartment building and I slept really well here, so it’s a big shame about the other issues I had and that Jennifer is trying to charge me for something that wasn’t my fault.