Small but cosy and clean place in Richmond, a very pretty neighborhood. The bed was extremely comfortable. It was nice to have a little bit of food when we arrived. Rosie was available at all time to explain us how to enter the place.
It is a 10 minutes fast walking to the station and then 35 minutes to central London (Picadilly, Hyde Park...). So it is a bit far from everything.
The soundproofing of the apartment was quite bad, we could hear everything coming from the streets (people, cars, planes and trains) & from the upstairs neighbors.
We had many Airbnb experiences and we think this one is overpriced, also because each little additional service is very expensive (like 55£ for sheets or 50£ for someone to check you in), knowing that we already paid « additional costs » from the platform. We never had to do this before and went to pretty premium places.
So even if this a nice place, we are a little disappointed because we expected more knowing it was in the « Plus » section of the platform.