Georgina was very responsive when we were making the arrival arrangements which went without a hitch.

I know the area well so knew what to expect from the location, which didn't disappoint. The house is super quiet despite being a minute from Queensway, the Bayswater Road and Kensington Gardens.

The beds were very comfortable with good quality coverings and linen. Georgina asked us to bring our own towels (there were 6 of us staying) which wasn't ideal, and was not what I expected. Though she did manage to find two for us.

Even though there were six of us, it didn't feel cramped. There were enough comfortable sofas and armchairs and a large dining table.

When we arrived, although it was a sunny day, it was only 16 degrees celsius inside. There was no wifi code left for us either, so I needed to text Georgina for the details and to find out how to switch the heating on. The kitchen was not clean, with stains on the work surfaces. Washing up hadn't been put away.

With no instructions to use the dishwasher we didn't want to risk using it or leaving it on when we left and so we mostly washed up by hand during our stay. There were cobwebs in the main bedroom and the stair and landing carpets were not clean. One of the sofas was very stained. The only supply of soap was old, very used and very cracked bars. Luckily, there were shops nearby where we were able to buy our own. As we paid for a cleaning fee, this was unexpected.