Reception staff very helpful and welcoming. Hotel very clean and position excellent. A pleasure to return to the foyer and garden after a busy day.
Room sadly half the size of the picture, no lounge area as seen in picture. No dual-aspect. This was very disappointing. I did ask about the room on arrival and was assured “it was one of the best”. But this was a very standard room and not what I had booked.
Breakfast was a challenge. Again I want to emphasise how helpful the staff were - this is a process/management issue. I suspect the staff deal with several complaints as a result. You have to tell them exactly what you want ahead of time on check in (they say for COVID which is not accurate as any restaurant serves on-demand). Due to the pre-order system, one would expect efficiency. Not at all. Very, very slow. Had to ask for missing elements of the order to come. I suspect going back to normal ordering would not be such a problem.
I would stay there again but with a rate commensurate with room type.