I've stayed at many 5* hotels in London and can honestly say the Customer Service I received by Paul exceeds any service I have received as a guest in any of them. Paul & this apartment - EXCEPTIONAL! From the moment I made the booking, Paul was super efficient, friendly and helpful. He had organised a Car Parking space for us outside the door during our stay and left a lovely welcome note when we arrived. He was available to speak to throughout our stay as well. The apartment itself was beautiful, clean, cozy and tasteful. The view of the Gherkin outside the bedroom at night was beautiful. The apartment is very close to Tower Hill tube station and is located very good centrally. Paul is a fantastic host and this apartment was an absolute dream! I would happily stay again in a heartbeat.Thanks Paul for making my birthday weekend one to remember!!! :)