Unfortunately, we had an extremely bad experience with this Airbnb and are very disappointed.
A few days before my 2 sons traveled to London, I read in the last feedback of another flat of Danute that they did not have WiFi during their stay and didn’t have the feeling that the team was trying to solve the problem. So I asked them in advance if in our flat the WiFi was working because my oldest son would have his University Interviews and important Zoom calls. The team did not answer and just sent us the link of how to login into the WiFi when arriving. When my sons arrived the WiFi was not working and we were promised every day that they would solve the problem. The WiFi was never fixed, even when they gave us a new WiFi dongle after 4 days in the flat. Subsequently, my son had a lot of troubles with his University Interviews and Zoom meetings. They couldn’t even use their mobile data because the internet connection was so bad at the flat.
I think the reality is that for whatever reason they are not interested to install a good working WiFi. I would have never taken a flat for more than 300 Euro per day knowing that the WiFi is not working. Especially when my children are traveling alone.
The communication with the team did not work at all and they did not seem to care about us.
Just to count a few problems:
They never called us back and only called us once when they brought the new (not working) WiFi dongle.
They did not respond to all our text messages.
They did not answer all our questions.
Their English text messages were also not very clear and understandable.
Other huge problems were:
The shower of the flat was also full of mold!
The TV was also not working!
The only good things that we experienced were that the flat had a good location, the bed was comfortable and the kitchen was well equipped. But it is also a very small apartment and therefore not very comfortable to stay inside. It was also very hot inside during the day and night and it was not possible to cool the room and sleep well. There was only one ventilator, which was very weak.
In conclusion, I would really not recommend to rent this apartment and also getting as disappointed as we were!
Also until now I never had a bad experience with the flats on Airbnb and this made our vacation unnecessary stressful!