We used this flat as our base for an 11 day visit. First and foremost the location was great - about a block or two from the Gloucester Road Tube station and plenty of restaurants, pubs and shops nearby. The apartment was fine in terms of comfort and necessities. The bed was very comfortable and everything else worked fine. Checking in and out was seamless. When we had a simple question it was responded to promptly. Will definitely try to stay here on future visits.