The flat was spotless. Bed was super comfy. I didn't see much of Ben, but he gave out his number for any queries. I know that he responded to any questions I had before I arrived very promptly so I am confident if I had any queries while I was there it would have been exactly the same. I had quite heavy bags and didn't factor in the 2 flights of stairs, but Ben was great and assisted me. Overall would highly recommend and if I am in the area again this will be the first spot I check for availability.