I rented Melissa's apartment for my parents and their friends, and they had a wonderful stay. I didn't meet Melissa myself but got the keys from a third person, however everything was well organised, the place was clean and and the place just as advertised. Maybe a bit smaller than it appears in the pictures but I think that's normal, this is London and it easily fitted 4 adults in two bedrooms. The location was very good with a bus stop just outside - overall would definitely recommend and go back!