Karim was not available to receive my family and I (husband and 2 kids, he asked a friend to uber the keys to the property to us. Even though we kept in touch with our location with his friend all the way through, we had to wait 10 mins in the cold with our 4 suitcases for the uber to arrive. When the uber arrived, not only did the driver give us the keys tot he property, he also gave us a big carrier bag filled with toilet rolls and towels and bed sheets(these are items that should have already been placed in the property prior to our arrival). We quickly moved our stuff inside the lobby only to realise the lift was not working and had to carry all our 4 suitcases up the stairs to the second floor.
We got into the flat and tried to settle in. The bedroom and living room seemed clean but the bathrooms were not. the bathroom mats were not clean. they still had a lot of debris on them. Had to wear flip flops the whole time whilst there. We couldn't figure out wifi password and how the sofa bed works. No instructions were left and when i tried to call Karim, there was no response. We eventually just used the McDonalds free wifi. The advert states the property sleeps 4 people but found this impossible as the sofa bed is big enough for only one adult and I had to share the double bed with my 2 sons. The following day, there was not hot water to take a shower. Karim came to the flat 2 hrs later after he topped up the gas - it had ran out of credit(can you believe that?
Bad experience overall. Would not return to this property.