Leyla was very fast to respond when we gotten to an incorrect room and guide us with patience. The location was a 10 minutes walk to south kensington station that is a direct line from the airport (Piccadilly line) which was convenient for us. It was in a residential suburb so I did not expect any shops to be around but to our surprise there was a convenience store nearby for amenties and some international brands such as Chloe and Chanel for shopping!