On arrival to the AirBnb, it became apparent that although the apartment was spacious, it had been staged for photos and advertising purposes; as many features in the photos were not present; fluffy and multiple pillows, a plush duvet, toaster, and adequate towels -the ones that were supplied were thin and worn out. Photos had been taken strategically with the uses of rugs to cover yellow and green stains on the kitchen floor, among other stained or damaged furniture.
I had informed the host at least a week and a half before the arrival that a second guest would be staying, which was approved over the chat, however no additional amenities were provided to accommodate.
As well, we were very disappointed with the cleanliness of the flat; there were lots of cobwebs; on every light fixture, stains on the rugs, the living room lamp was stained and ripper, and not enough towels or TP were supplied (we had to go out and buy some more). The dishes required another wash before we used them, the toilet seat was broken and there was a broken window pane in the bathroom door, the bathtub drain was clogged. Overall, the cleanliness and quality is not comparable to the listing on the site.
When we approached the host with regard to the cleanliness of the apartment, they piled excuse upon excuse and refused a negotiation for partial refund. Host cited ‘normal wear and tear’ was the result for the stains on the tile floors, rugs. Host claimed a spider in the garden must have spun the cobwebs in the flat; and that the housekeeper had spent five hours there before we had arrived - and must have missed them. Host stated the flat comes with the bare necessities; ‘groceries’ were not included - and extra toilet paper was our concern. Housekeeper did visit again with new towels, it was much appreciated, although they did comment, with regards to the stains and state of the apartment - that ‘it was too late now’ for them to clean it up.
A toaster showed up on our doorstep without warning a few days later.
Host was responsive to my messages, however was very rude and patronizing when replying to my concerns. Host additionally reminded me of the price I was paying. Would advise against anyone staying here for longer than a few days.