Arune and her team are wonderful. I didn't meet her in person, but she was extremely communicative and left helpful instructions for finding the flat and kept in good communication with us. She was very helpful and allowed us to access the flat early to leave our bags. The room was very clean and we had all we needed. It got a bit hot at night, but that is to be expected in the summer months in London! Arune was helpful in helping us figure out how to adjust the temperature. The location is amazing - so close to a very accessible underground line and a 10-15 minute walk from Big Ben/Westminster etc. We couldn't have asked for a better location. Highly recommend Arune's place!