We did not get to meet Maya but she was delightful to correspond with. She was thorough in explaining the apartment and was always available. She made us feel welcome and relaxed even when we were 2 hours late checking in. The space was very clean and eclectically furnished. A big soft comfy couch, efficient small kitchen and comfortable bed. The Internet was reliable and the big TV had plenty of channels. It was a simple easy place to be for 4 days, beautifully situated a few blocks from Portobello road and the tube a few blocks away. We felt safe and comfortable in a special little home.