The apartment was exactly as in the pictures, we were very positively surprised! Residently provided us with an information leaflet with everything we needed to know as well as tips for restaurants and things to do in the area - our stay went very smoothly. Only drawback was the lack of hot water during the first two days, but we were informed of this a few hours before and offered all support and other options in case we wanted to change our mind. Residently replied to questions immediately and was very helpful in ensuring that we were satisfied with our stay.