We enjoyed our stay at the apartment in Ravenscourt Park. It was nice having 3 bedrooms so everyone could be comfortable. We were allowed to check-in early which was wonderful since we took the red eye plane from Miami to London. The mattresses were just about right firmness. There were heated towel racks in the bathrooms which was really nice in the morning. The towels were large and soft, but it would also have been nice to have some small facial wash clothes. There was an elevator to get to the 3rd floor, but you have to climb half a flight of stairs to get to it.
The place was clean for the most part, but there were some issues. When we arrived the sheets and towels had not been replaced in the master bedroom and were really dirty. I immediately washed all since there was a small washer/dryer in the apartment. I also left a note for the management about this. Someone arrived with new sheets and towels in the afternoon after I had finished washing the others, unfortunately.
Also before we arrived, I asked if there was a hair blow dryer in the apartment. They said there was. When we arrived, there was none to found. I had to ask twice while we were there to get the blow dryer. I did not receive this until 3 days into our stay.
There were gray and black marks all over the walls especially around the light switches. In the living room there was a full handprint on the wall. I let the manager know they might want to have their cleaners take care of these.
In the master bath, it would be nice to have a shelf for shampoo and soap in the shower. The shower is really small and you have to pick up your washing items from the floor.
I would definitely stay here again, but I would ask management to make sure their housekeeping team is doing their job. Thank you for having us!