This is the 2nd time we have stayed and we loved it again. All communication with Venetia was great - check in was so convenient and a nice late checkout was appreciated. The flat is perfect for us - homely, cosy and clean. The bed is incredibly comfortable and the kitchen has everything we could need and more (and thanks for complimentary tea and coffee and also leaving us fresh flowers - such a nice gesture!). The off street parking is incredibly handy and hard to find in London so a big plus and makes the rental such good value. The train and tube are so close by too - All in all, perfect - thank you!