Sarah was prompt in her response and information. She was there at check in, and did a lovely run down on the apartment. The apartment was a lovely family flat where Sarah lives, when not offering up to guests, and is great for a mom with a teen. The pictures are actually off, as her couches are now around her coffee table, and the double bed is in the same room. Otherwise, it is just as beautiful as it looks. Quite spacious for this great Notting Hill location. Wonderful place to stay.