Paul & Kia are both very friendly. They were incredibly helpful regarding how to use the local transports and gave tips on what was quickest and easiest. The space was perfect. We had tea on the balcony and it felt more like a private space than a private room. The location was super handy - near great pubs, a market, and the Rail. It is in a super darling neighborhood which was so fun to walk around. Lastly, we amhad a difficult travel day getting to London from up north, and they were in constant communication with us and very patient and worked with us to make check-in work. It made a stressful day much better! Highly recommend!