We are a family of 5, booked the apartment for 7 nights. The apartment is nice and in great location. It looks as in the pictures, no surprises… however, it is managed by a hosting company and the service is poor. We arrived late at night, after midnight, this was organized and coordinated with the hosting company . The host met us outside and we entered the apartment together to find out that it was not ready and clean for us. After more then an hour of phone calls with the office, we were offered to spend the night in a nearby hotel. We were refunded for the hotel expenses as well as for the taxis and cleaning fees. The next morning we tried to contact the office few times, only after 12pm we succeeded and were informed that the apartment is ready. Upon arrival to the apartment we found out that the toilet were blocked, the faucet was leaking and the keys to the terrace were missing. We informed the office and were told that they can't fix the faucet immediately but someone will contact us with solutions for the toilet and missing key as soon as possible. No one contacted us. Only after 2 more calls during the next day they arranged a plumber. The plumber came in the evening and fixed the toilet in less then 15 seconds. Regarding the key- we got a message that is was probably misplaced by the previous guest and that they will try to assist. We didn't hear anything from them until we left, 4 days after.
The terrace was the main reason for choosing this place so we were very disappointed, especially since it was clear that the cleaning team has a key and use the terrace for storage of all cleaning accessories. Brooms, buckets etc were stored outside the window. I believe that the office could have done more to provide us a better service, faster response and hand us a spare key during the week we spent there.