This was easily the worst Airbnb experience I have had.
The unit is situated right next to what is currently an active demolition and construction site.
This information is not included in the listing - and for a rental that costs over $500 a day - should be considered vital details.
Activity at the demolition site started at 8 AM each morning and continued through the day. It was awful.
When I reached out to the host they voiced surprise at the situation and told me the unit has been unrented for the previous month due to the construction - and they had decided to rent it again as they had ‘been told that it was completed.’
Unfortunately, this was a lie.
A quick look at other websites where the property is listed revealed another renter, who had stayed just three days prior at this unit, who mentioned the same issue.
I have abbreviated the experience for the sake of this review – but at the end of the day I received a 50% refund, which was not an appropriate resolution.
The resolution I would’ve preferred was to have been allowed to leave and get a full refund - it would’ve been better to go through the trouble of moving to a hotel than to have spent four nights without sleep, after traveling across the Atlantic from a different time zone, in a unit that was still taking $260 out of my pocket each day.
I am appalled that AirBNB did not provide adequate support for this issue, which I will not go into any further detail here but to say that AirBNB did not live up to their promises and lacked integrity over-all during this awful experience. I was not well supported.
What’s more is the host should be ashamed of themselves – they were aware of the construction situation and could’ve clearly mentioned it in the listing and offered the unit at a discount - for renters who, once informed, felt the spot was right for their needs.
Instead, they chose to be dishonest and deceptive.