If you want surprises this is the place for you; first surprise was to check-in and realize that the sofa bed where my son and I were supposed to sleep was broken and despite Ted knew about it he never mention this to us.
Second surprise was that after paying a 30 pounds fee for checking in after 9:00 pm so Ted will be awake and ready to help with any issues when we get the apartment, when I contacted him asking how to put together the sofa bed (We did not know it was broken when we arrive) and where the linens for that sofa bed and extra towels (he knew we were 4) were, He DID NOT reply any of my several messages that night AND the first I heard from "him" was a message that came the day after around 11:00 am which was an automated messages saying "How was your first night? Did you find everything okay?" which I replied asking him if he had read all my messages from the previous night which after 10 minutes he finally replied back the following:
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Hi Diego,
Sorry for my delay! Ignore my previous message, it`s automatic.
Regarding the sofa, I do apologise, the last guest broke it, and the handyman hadn`t time to fix it before your check-in. My cleaning lady will come now to resolve the issues you have mentioned. She will prepare for you a mattress for one person.
Could I ask you kindly to go for a walk a little to let her finish the work? Also, I would happily refund you the 30 pounds fee for a late checkout.
Best,
Ted
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The third surprise is that we ended up with an air mattress in the middle of the leaving room for all our stay that needed to get air in every single night before somebody could go to sleep in it and which was very uncomfortable.
Besides all these the apartment was not clean (very old used coffee pods still inside the coffee machine, used earplugs under the one of the loveseats and cigarettes' ends in the balcony) and the smoke alarm was useless and destroyed.
In short, me and my family did not have a good stay in this place. We cannot believe that the communication was that bad from Ted's side.
PS: when I booked this place it was listed for 4 guests; now that has been changed to 3 guests (wonder why) So please do not get full if Ted after replying back to my comments will say something like this place was listed just for 3 people and we showed up 4. Again, the listing was for 4 guests with a double bed and a sofa bed for 2.