Michele and Tony were kind, friendly, and professional. I stayed here for three nights with my mom and we had no complaints at all--the suite is private and has all the amenities you could want. The only thing guests should be aware of is that it's on the 4th floor up some steep steps and the sloped ceilings would be low for tall guests. But it was perfect for us, and Tony was very considerate in carrying our bags upstairs when we checked in :).