G00gle reviews and booking dot com reviews said they have really rude reception staff. Don’t ignore the red flags. I came in to check in and the one blond lady who works day shifts and has a lot of lip filler - she said something to me so I asked her to repeat it and she aggressively said “you know drivers licence or passport” with her hands gesture everywhere. Her tone was so unnecessary and she shouldn’t be taking her anger out of me.
There was another lady who was a brunnete. She was apologising to someone else because there room wasn’t ready and it was such a forced unmeaningful apology like she didn’t even want her job. She did the same thing to me when I told her my room wasn’t cleaned upon my arrival.
The gentleman who was there for a night shift delivered excellence service that came across genuine. Even though the team had 12 hours to clean my room since my complain, it wasn’t cleaned. The gentleman then came and saw the concern and immediately offered me another room. He even ensured to check the room was actually cleaned. Hire these type of staff, no the ones who only sit at the reception to be on their phone
The bad reviews were all newest dates reviews and I will never ignore those again.