The flat is just lovely. Eclectic is the perfect descriptor. There are amazing little trinkets, books, and games everywhere! We didn't get to meet Victoria as she was on holiday during our stay, but communication with her was so easy the whole time. We had no problems whatsoever finding or getting into the place. All of Vicki's neighbors adore her. :) The location was great and well connected. I would highly recommend a stay in this flat for your trip to London!