Maria's house is very nice and brilliantly located. A few things could be added to the kitchen such as wine glasses, cafetiere and the door to the garden is very hard to open...so some small improvements. She is I believe a good host, but failed to provide a solution when a water leak coming from the bathroom above made one of the bed and bedroom unusable. We stayed 3 nights and for these 3 nights one of the couple had to sleep on an air mattress provided by ourselves and with dry bedding also provided by ourselves. They obviously had to share the bedroom with another couple for the whole stay. Not that great.
Although Maria apologised profusely and recognised her responsibility in the inconvenience caused by the leak, she offered very little in terms of practical solutions. She was not on site and wasn't able to help from where she was and her support team offered no solution, apart from sending someone straight away to stop the leak. I believe that more should have been done.
I asked for compensation after our stay. Maria responded by giving me a refund, but it is quite significantly lower to what I was asking for. I have therefore made a demand to Airbnb for an extra compensation. I am currently waiting for their answer.
Overall the house is very nice, comfortable on a quietly street and conveniently located near kennington tube station. We were unlucky with the leak, but I believe that Maria and her team need to improve on their service to the guests. When a problem occurs their response should be quick and efficient and their ultimate priority should be the comfort of their guests. I feel that on this occasion they failed to do their best.