This apartment is located in a wonderful neighborhood on a nice, quiet side street. Kensington High Street station is very close, as is a very large Whole Foods. The location cannot be improved.
The flat is very clean and well appointed and the beds and linens are of superior quality. The flat and everything about is is lovely.
The management company is completely inept. We had sought a flat in a building with a lift. Our apartment was on the top floor, the lift was broken during our entire 5 night stay, and if friends hadn't helped us, we would have had to leave. There were 13 sets of steps. The steps totaled 30. We are an older couple.
The heating system did not work. When we arrived, blasts of hot air were in one room. And then, inexplicably, the air conditioning came on. There were no instructions on how to work the system. It took 1 whole day for a person to come to look at the system, and he could not fix it. No instructions were provided for the washer/dryer either.
Capital Residencies is a multi-national property management company located in San Francisco, USA. If you wish proper local service from someone who knows the property, they are not it.