My experience may be the exception since I was diligent in checking reviews before booking. I loved the fact that I could instant book since I was needing a place on short notice. Communication was not great. I sent my initial message asking about check in time, and I had to send follow up message after a full day before I received a response. This would t be a huge issue normally but I was due in town very quickly and needed to make appropriate arrangements. Once arrived on the agreed upon time of 3pm, host was not there but she gave me instruction to gain access without her presence. The code she gave me was not working. I later found out that she changed the code earlier but did not tell me the new code. Another flat mate in a different unit happened to come home and found a key to my unit in the unit she was staying. Overall, it was not a great experience; however, this may be the exception since she may had other things going on around the same time. This is solely my own experience.