The flat was as shown, with no surprises. It was a basement flat, which we had not expected, but was not a problem. The location is excellent. The washer/dryer was very useful, the wi-if worked well, and there were lots of towels and linens. There was a plug converter for North Americans, a guide book and map of London, and some kitchen essentials provided. There was even some fresh fruit and milk when we arrived. Rania and her son Adam were very accommodating, and we were extremely pleased with our experience.