Situated at the heart of Kensington, the location is superb! I was taken by the amazing reviews and (superhost label) but confused upon arrival, and I’ll tell you why. The good and the bad.
Pros:
- Adam greeted us when we arrived and made us feel at home, he listened to our requests and was quick to respond.
- Location is really top-notch. Close to Chelsea, close to Kensington and even Piccadilly if you enjoy slightly long walks!
-plenty of hangers and storage cabinets
-the kitchen is okay, just not as great as the photos, few equipments were missing.
-Checked in later than 2:00 pm because the apartment was not ready but we were able to leave our bags at reception for 2 hours until it was ready.
Now.. the cons:
-In terms of luxury, it isn’t luxurious like the title/photos state, so this was shocking but it was habitable. My definition of luxury is soft bed, comfortable sofas, clean tiles, ect…
- Bathroom taps are rustic & hard, not decent for elderly people and those who have hand pain.
-The fake-mosaic lamination is coming off the ceramic bathroom tiles, so this was odd. Why do you need to glue “mosaic-printed plastic paper” on your bathroom wall tiles? Seemed pretentious to me..
-wifi kept getting disconnected so we asked for the technician to fix it, but it got disconnected again and again..
-I was promised AC units that are as strong as “central air-conditioning” when in reality I was provided with a portable AC that needed me to keep my windows open at all times for the vent, meaning:
1- mosquitos and dust entered the apartment (as someone who is sensitive to dust this was unpleasant, my allergies wouldn’t stop)
2-noise from neighbours and tubes that are operating even past midnight resulted in us having a broken sleep pattern
3-strong cooking smells..(sometimes neighbours cooked at 9 and 10 PM) the apartment smelled like a kitchen, we couldn’t exactly relax at home..
5-the living room is still so hot during the long hours of the day even with the portable AC because the windows need to remain open! London’s summer is no joke and this is not good enough.
As for myself, coming from a contemporary home with advanced technology, this place is unfortunately not “modern” enough. It is outdated.
And the biggest disappointment was when I reached out to the “superhost” David to confront him about the ACs, he didn’t reply for days and then refused to help, even though I told him we have a patient with us and in no way is this place healthy for them, especially with this hot weather.
David’s management refused to let me leave and refund me the remaining money saying that someone needs to fill my spot, so if they get a booking for tomorrow or even today on the same day, THEN they’ll basically kick me out and refund me and it is up to me to wander the streets with my belongings looking for another place to stay! I asked for a day’s notice and they refused.

Rude, right?
All this resulted in me escalating the issue to Airbnb Support and getting my remaining money back+service fees and compensation for damages, so overall I was happy.
I’m not coming back because of the host’s treatment when he chose to ignore me, and the listing’s inaccuracy.