One of the most disappointing experiences I’ve encountered through air bnb, although the location was perfect but that didn’t outweigh the countless problems we faced during our stay. I was communicating with Kimberly at Stay Beyond, however for 12 days she kept saying she’d get back to me after speaking to management and never did. I also repeatedly asked for a contact number which she failed to provide. One of the bathrooms had a terrible drainage problem and the smell spread all of the room so that bathroom and room were out of service. The listing also mentioned that there would be a safe, however there wasn’t and one of the reps came over on day 4 of our stay with the safe but no drill to install it. The door of the master bedroom wouldn’t close and the electrical appliances in the kitchen would constantly trip. On our last day, the cleaning lady and next guests arrived before we could even check out.
We paid a handsome amount to rent out this space for 12 days. The host asked us to do a video interview before confirming our booking, yet we weren’t offered the common courtesy of a direct representative or paid a visit over all of 12 days by anyone from the company to fix even a single issue. I messaged Kimberly umpteen times and she kept saying she would get back to me but it’s been 2 days since I checked out and I still haven’t heard back… needless to say, I wouldn’t recommend this property or this host to anyone.