The check in process was impossible. The host requires you to complete an online form where they scan your passports or ID cards. This didn’t work after which we contacted the host serval times, the only response that we were sent, was the same form and asked by the host to try and complete the form. We arrived late in London and had to book another hotel as we were never given the check in details and subsequently Airbnb had to refund us. Felt like a waste of time and totally impossible. The responses from the host sounded like bots rather than actual humans. We didn’t stay in the property in the end so can’t comment on the apartment itself.