I had booked Laura’s apartment for one night, as was visiting a friend that lives nearby. Her flat is lovely. Unfortunately when my friend & I went to the apartment to sleep, we noticed the bed was not clean. There was mascara, human and cat hair on the bedsheets. We took photos, contacted Airbnb and they arranged a refund. This was not ideal as it was late when we arrived. I was able to spend the night on my friends sofa, so luckily was not left stranded in London. A cat usually sleeps in the room (there was a cat bed next to the bed in the bedroom and chewed cat toys on the sofa), and this was not mentioned on the listing.