The host was very responsive. If you are going to an event at Wembley, this is a great place to stay. Easy walking to the stadium and Wembley Underground Station. The room had plenty of space, as well as the common area. If you are not used to staying in private room, where other rooms are also being rented, be aware there could be other people staying that do not follow the rules around noise. This seemed to be quickly adressed by the host.