Marcus and his team were exceptionally helpful, the flat is very well located, nicely furnished and comfortable with almost anything you might need. A real shame the upstairs neighbours are so noisy, especially as guests are formally required to not make any noise after 10:30pm. The neighbours had a 20/30 guest-party until close to 1am one night, two nights later decided to drag their furniture until 1am again, stomping on the floor and screaming. Marcus has been nothing but pleasant and tried very hard to help us so the situation was very unfortunate. I recommend this flat if you can sleep through anything and need a comfortable place in central London, if your sanity largely depends on the amount of sleep you get you may want to look elsewhere.