Check in was a breeze and the location is great, in a quiet affluent suburb situated in walking distance between the tube in one direction and the train in the other, plus a large grocery store just outside the tube stop and a bus that picks up just down the street. Sandra was a very responsive and gracious host. Rain shower was a bonus and the patio was lovely! Kitchen area was modern and stocked with everything. Living room/dining area was not very comfortable, crowded with too much furniture. After long days of sightseeing in London, having space and comfort for 4 to watch TV or eat in the living area was a challenge. The beds are very firm, but I purchased (and left!) a plush mattress pad for the front bedroom to accommodate. Overall a nice little apartment in a great neighborhood - the walk back from the tube each evening, through the beautiful park, watching the kids play soccer or the couples laze on the green lawn was the fantastic, a real slice of London life!