E was extremely responsive. I asked to check in early when I arrived at the airport. He said yes. I needed an extra hour on check out day. He said yes. He is always agreeable. The apartment is exactly as it is depicted. My only minor complain is that the kitchen is not fully stocked: there was no frying pan or mixing bowls, and no measuring cups or teaspoons. Not that I planned to bake, but I would liked to have cooked breakfast. I could not figure out how to use the wall oven/microwave as there were no instructions. Nonetheless, the flat is in a great location; there are plenty of restaurants in the area and grocery stores.