I booked this flat for my parents. Anna was very helpful and quick to respond via messages and a great hostess in real life - any questions were addresses immediately and in a very informative and kind manner.
The flat itself is beautiful, light, super-clean and the kitchen has all the amenities for cooking and enjoying the meal in a proper way. The location is great too - the buses to Shepherd's Bush run literally every 3 minutes, so you are definitely very well connected to the tube and shopping center.
Definitely would suggest this flat to family and friends in the future!