We were first time users of airbnb and it was a very positive experience. Overall Mike was an excellent host and the flat was as described.
Mike was away when we arrived but arranged a neighbour to give is the keys. We have two small children (4 and 5½) and Mike left some books and craft materials for them. The flat itself is clean, spacious, well equipped and convenient for connections to central London via Hammersmith tube station and buses and tube from Goldhawk road.