Both Gordon and Lenn were extremely warm and welcoming. Having recently arrived in London, I was in urgent need for a place to stay which was near my workplace. While I had requested a booking for this flat, I was having some trouble finalising the booking, given this was my first time with airbnb. I had to move the following day and the situation seemed a bit desperate for me. Gordon responded immediately, was understanding, and flexible with time, offering to hold the reservation for a couple of extra hours so i could complete the procedures. Once the online process was completed, he followed this with detailed guidance, including directions to the flat, making sure i was settled in.