Nava was a GREAT hostess! She greeted us right on time, even though we had been greatly delayed by transportation issues. The flat was perfect for our family of 4, including two teens. We were centrally located in a wonderful neighborhood in Kensington, close to the Underground station that took us wherever we wanted to go in London. The flat had everything we needed, and Nava continued to check on us to see if we needed anything else. If I visit London again, I would definitely stay here. Great vacation! Thanks Nava! You were wonderful!