Stayed for 3 days. The owners let us know in advance that they wouldn't be meeting us at the apt during our stay and left us detailed info. They were very helpful and the self check in was very smooth. The apt itself is lovely and organized. We had problems with the BBC channels (signals seemed to be broken/choppy), and after communicating with the owners by text, the issue was fixed the next day. The location of the apt, although still a bit of distance from the most touristy areas, is quiet, safe and convenient via tube and bus. I would recommend this apt.