The place is well situated and has a nice view. However, it is very noisy given that it sits right at the heart of picadilly. But this was not a problem for me since i’m used to new york. The place is clean but not that accurate in terms of provided items. The shampoo, lotion and soap are just small single use items (like the free ones in hotels but are not replenished). The toaster was used and dirty when i got there and the internet had a problem (although one of the management teams tried to provide a mobile router). My check in was not as smooth because the guy they sent me was new and had no clue about anything, he seemed very disinterested with his job and was not responsive to anything. Its good they replaced him. Overall it would have been good value had they done a better job at management. The property is very well kept and is one of the nicest ones i’ve stayed in London.