Worst Airbnb experience we ever had. Check-in was a nightmare. They sent us a wrong code for the safe containing the keys. When contacted they were unavailable for the whole evening. We had to book another hotel for the first night of our reservation. They have been ignoring any request for a refund of the first night, even if we were unable to use the flat. This type of service is unacceptable for the daily price of this flat.