The well-appointed flat was easy to find and convenient in terms of location as we have family in the area. The flat was quiet and very clean. Instructions to get in were clear and Joseph responded to questions very quickly. He did tell us the the fridge was not working a week in advance, but unfortunately I did not see the message until the day before arrival, so that was a bit of a disappointment. However Joseph was very accommodating. We also had an issue with the hot water requiring us to turn a valve, but Joseph very quickly told us how to remedy this and it really was not an issue. The flat is in a beautiful location with fabulous scenery nearby and it almost doesn't feel like London, but then walking another way, you are very quickly near shops, restaurants, coffee shops and transportation and it doesn't take that long to get to central London. I would definitely recommend this flat and I hope I will have a chance to stay there again. I would definitely recommend this flat!