Despite that Ben was very prompt and polite in his responses to me but I was disappointed. A day before my trip I specifically asked 2 questions: is there a hairdryer? And is there decaf coffee pods. The answer was yes on both. I arrived, took a shower and getting ready to leave for dinner when I didn’t find the dryer. I sent Ben a message and he said he will see if another resident took it. But he didn’t get back to me. I ended up knocking doors to find it. Next morning I wanted to drink a coffee as I am used to drink my fist coffee in bed but didn’t know which pod is decaf. I texted Ben, he said he will check. He got back to me after an hour or so saying there was no decaf!!!! This was very disappointing