There was an issue with the hot water system, however Dom was very responsive and the problem was resolved. The one and only downfall is that there are no lifts and so it is a pain with all our heavy luggages.
The flat is fully equipped with a washing machine and all your kitchen essentials. Across the road is Tesco Express for your basic needs. It is a short distance walk to train stations and Oxford Street. Overall, we love this little flat and will definitely recommend it to others.