When we arrived Christian was there to make sure we had found the right house and he had a few little extra things in our room--teas, water, snacks, chargers, etc. It was such a kind and unique little extra touch. The place itself was more run-down than expected and it was in a very hilly area, but it was nice. If you're looking into staying in central London I would say go elsewhere, but if you don't mind the travel in or are looking for more of a suburban experience, this is great!