Tobias & Annette were very efficient with keeping in touch and all the instructions for the keycode etc were accurate and worked well. The apartment is quiet small but very smart and well appointed, and really really clean. They had taken the trouble to provide lots of information and some good books and DVDs, too. We loved the neighbourhood - a very quiet, leafy street and a short stroll from some cool deli's and pubs - loved the Andover Arms on Aldensley St. Would definitely recommend.