I stayed here with my mother and sister and we really enjoyed Esmeralda's flat. Everything went smoothly and we didn't have any problems. Unfortunately we did not get a chance to meet Esmeralda herself, but she had left us a sweet note and some complimentaries and arranged for somebody to get us settled. Her place is very nice with lots of space and natural light. Heating works and there is always hot water. Esmeralda also provided plenty of guidance for places to eat and things to see in the neighbourhood, which was a nice bonus. Shepherds Bush is a lovely area with easy transportation links to wherever, and great shopping 10min walk away at Westfield. I would definitely recommend this place to others!