Raymond and his wife were very helpful and were prompt to answer any queries we had. They also were very understanding when I had to change reservation dates due to a family illness emergency. The house is in a very safe area with CCTV cameras on the outside. It is a very quiet neighborhood. I don't however believe it is very reasonable for long stays. It lacks a microwave (which is clearly stated in the ad), but most importantly lacks a washing machine. That combined with the fact that you only get a fresh pair of towels a week makes things difficult. Yes indeed there is a launderette about a 5 minute walk away, but it requires at least a couple of days before it gives you your clean laundry and a wash costs 15pounds. The area is 30 mins on foot to the closest tube station, or you can take a bus to it. It is however otherwise ideal if you need a comfortable place to stay with your family in West London