I would like to make you aware that on arrival to hotel they left me and my 8 month pregnant partner stranded in London without a place to stay.
I feel it is absolutely disgusting that they cancelled this booking without a very good reason. A reason they still haven’t fully explained. Originally we were told the booking was cancelled due to us having a LOCAL POSTCODE which we don’t! We live over 80 miles away. I feel the service we have received is deplorable. An 8 month pregnant women left stranded in London after they cancelled the booking potentially because of something that was never clearly stated in the description when before booking.