The apartment was excellent and very well located. Close to central London yet in a safe and green area, close to parks. Fantastic for families as well young & trendy people!
However, I have to single out Houst, whose staff were available to answer questions around the clock and solve any problems (such as how to operate the heating, where instructions weren't 100% clear & urgent need for extra keys when getting accidentally locked out). This is an invaluable feature and makes for a much easier, happier and more pleasurable stay. Thank you Houst! I wish Houst was involved in other properties I rented via Airbnb!
My only question was when our flight was delayed and we arrived later than expected - missing one of the booked nights (which we only booked on the eve of arrival ) - it would have been nice for this night to be refunded as we know the apartment was free that night. However, this is a minor point. Houst is an amazing agent and we were grateful for support!