Initial helpful emails and contact information. Advice on how to get there from the train station. Met at the door by the contact who was very welcoming and helpful, I think we had made her wait for a bit, but she was still very friendly. Great position, close to everything and easy to get about. The outside area was initially a bit grotty looking (food vans and it was garbage day I think), in Goodge Place but after settling in that felt fine and it is actually a terrific area and we felt very safe getting about. Terrific restaurants nearby....too many to choose from!