We enjoyed our stay at Sonder. The lobby staff were friendly and welcoming. Great location and excellently presented room and bathroom with 2 x shower heads. The hotel room was small but this was expected. The bed was firm (this is our preference) and firm pillows. If you prefer a softer bed + pillow arrangement I think you wouldn't enjoy as much. I found the remote check-in process a problem (couldn't verify my account due to an old mobile number on file) but when it works I'm sure it is an asset.