The flat was nice, the location was great, but I would not recommend this flat. I stayed there for three nights. The night I arrived I noticed that the fire alarm above the stairs kept beeping and I let Martin know. His "support team" answererd suggesting some stuff that might be wrong with it and how I should try take the batteries out. There would be no problem with that if the fire alarm wasn't over the staircase and too far to reach from the banister at the top floor. I suggested that I couldn't reach and that it was dangerous and if they could send someone to fix it and that request seemed to be ignored, so I had to fix it myself leaning over that banister and putting myself in an unsafe situation. The next day I realised that there was not hot water, and spoiler alert: I did not have hot water any of the days that I stayed there. I was in contact with the support team every day and they kept suggesting stuff that I may be doing wrong with The Hive (the hot water system) or that the fuses were down. I made the team aware that these were not the issues and that they should send a plumber in. They kept telling me that would get in contact with me but never did, so I would have to constantly be getting in touch with them. They finally sent a plumber in on the last night at 9pm and he could not fix the problem either. I am very disappointed in their service and the overall stay. I had to shower in cold water and go to my daughter's house to be able to have hot water. The flat, as I said, is beautiful and in a great location, but it was not a good stay due to the lack of support and the lack of an essential service.