The wifi is incredibly slow and basically unusable. I have stayed three times and each time this has been the same. This time the lift didn’t work and being on the third floor this made it a lot less convenient. I appreciate that it can break from time to time but it was broken for the duration of my stay. The new text feature offering early check in and late checkout for an extra fee was misleading and caused me quite a lot of trouble. I was initially offered early check in and paid. Payment was accepted and so I went on to make arrangements assuming that I could get in earlier. This was cancelled at a later date and the money refunded. I was also offered a late check out and again paid the fee and made arrangements on this basis. This time I was less trusting and I messaged the next day to check it was still available. Only then was I told no and it was ‘cancelled’.