Naz was very welcoming and helpful but he doesn't seem very organized. We had planned my arrival a few days before, and he tried to ask me to delay it ten minutes before my arrival. We managed to make things work but it wasn't a pleasant experience.
The room is very cosy and looks exactly like the pictures. It is near the Kew Garden station and close to the National Archives which is convenient. However, the window of the room needs to be cleaned. The shared bathroom also really needs to be cleaned up. Mould proliferate in the shower joints.
But the main problem is elsewhere. The room is extremely noisy. We can hear cars, buses and planes (since the airport is close) as if we were in the street. The restaurant downstairs is very noisy on weekend nights. I could hear people talk until 1 am. Avoid it if you need calm and sleep.