Philip was great at communication the whole time.
About the flat - it's a small thing to some, but I have to say the place smelt amazing. It was so inviting and the christmas tree made the kids' day (we haven't put ours up yet at home, so it was a nice surprise for them)
The table was set, and there's an air fryer! I was preparing for bare basics, but we literally just had to pick up a chicken, and everything else for a roast was in the cupboards. I didn't even have to take out my own toiletries. The bathroom was packed with all sorts- even kid friendly stuff. It was like staying a hotel with the cute little bottles of everything.
Would definitely recommend; it went beyond our expectation, especially based on the description and photos.
I would say that the pictures should be updated and a few more be added so people don't overlook it. The current photos don't do justice to the place!