We previously agreed to stay in the sitting room, which was quite confortable, they even got a new lock installed in the door as requested. Emmanuel responds fast and Margaret who welcome us was very kind. The location was really close to Central London less than 20 min by bus. My husband even went for a run around Tower Bridge and Westminster and took him 13km, back and forth.
Towels were provided, even when essentials were supposed to not be included. Being winter, outside was around 10 C, but we never felt cold inside the flat, so heating inside was alright.