I strongly advise that nobody stays here or anywhere with this company, my partner and I had a terrible experience and would not recommend anyone to stay.
We travelled 3.5 hours and was told our room would be ready from 3pm - which was false information. Our room still wasn’t ready at 7pm and we were told to wait a further 20 minutes whilst the cleaners cleaned the room. We had to leave our luggage in the room and go about our evening. When we arrived back at the apartment there were hairs in the bathroom sink, grease marks on the bedside table and stains on the carpets.
When I rang the support team that evening, they told me that the department I needed to speak to was closed and that I would get a call back the next day.
The following day I spoke with the management team, they refunded me 10% of the total bill (£39.10). After paying £391 for what you would expect to be a luxurious stay, that’s all we received and further refunds were declined.
The communication I had afterwards via the air bnb messaging has got me nowhere and I have been made to feel like it is me at fault.
I’m not usually one to complain but this stay was nothing but stress.
Just a heads up for anyone looking to stay here, I would advise you to look elsewhere.