My husband and daughter stayed at Alexander and Rachel's place. Here is their review:
"Our stay with Alexander was our first experience with a property management firm, and it was not successful. The property itself is very well-located; we walked everywhere. But it's not for light sleepers, since we could hear the Underground trains regularly, and the light through the Master bedroom skylight meant we woke with the dawn.
Most discouraging though was having issues with the thermostat and washer/dryer that were not dealt with in a timely way, due to the property manager's limited mandate and apparent difficulty reaching the owner. In the end, through the diligent intervention of Airbnb staff, compensation was provided, but our stay itself was compromised both by the unresolved issues, and our frustration trying to have them resolved."