Robert's place had everything to be great: location, nice living room and comfortable bed. But the heating was not working and, when the written instructions we got failed, Robert's team just ignored our cries for help. So, bad choice for this time of year. Also, the kitchen was not well cleaned: sticky floor, dirty bench tops, dishes and cutlery. Everything had to be thoroughly washed before being used. Last but not least, the bedroom window is old and single-glazed so it let the wind, cold and noise in the bedroom.