Markson's wife greeted us and was very nice. Otherwise we didn't see the family the rest of the time. With young kids in the flat, it could be a bit loud at times, but never late at night. The room is small but comfortable, with a big, springy bed and even a mini fridge. The communal bathroom was kept very clean. The main drawback for us was that the wi-fi was spotty when it was working. Overall the place is a decent, economical bet if you are staying in London.