Raj didn't respond to any messages for over a week leading to our stay. On the day of our arrival, we didn't receive the check-in code at the check-in time (3 pm), and only after threatening to request a refund he sent us the code. The code didn't work and Raj stopped responding to messages. We were lucky that a guy working at the shop in the same building had Raj's phone number and helped us get in. Even though the cleaning fee is high, the room was very dirty - visible dirt marks on the floor, a lot of trash left by previous tenants, half drank water bottle at the bedside table, used shower products in the bathroom etc. The location is great, tho.