This is a terrific place that we heartily recommend. The home is warm and comfortable, with a nice living room and kitchen area to gather with family and relax. My wife and I met my brother and his family (wife and three teen/tween boys) in London for a long weekend. The bedrooms were excellent with comfortable beds, clean bedding and well decorated. The bathrooms were excellent as well, with good showers (particularly if you're from America and used to that style) and plenty of clean towels. If you're staying longer, they offer the option of a service to clean up and change towels if desired...a nice option. Our stay was short enough that we didn't need it. Our stay got off to a great start with the property manager who met us and settled us into the home. A lovely person who went out of her way to help us get comfortable and learn the neighborhood (even offering us her Oyster card so we would have one...we declined but a very kind gesture.) But even before we arrived Chereyl and Thomas were very helpful as we prepared for our trip, including a terrific recommendation on a car service from and to the airport. Highly recommend taking advantage of this company if you're in need of private transportation. The communication with Chereyl and Thomas was strong throughout our engagement, from the time we first booked, throughout our stay and after we departed. In the home, they provide a QR code with information and answers to any questions you might have, including videos on how to operate appliances and the TV. Their communication was so nice, our one regret is we did not get to meet them in person. The neighborhood offerings mentioned by them and other posters all rung true...including a store nearby, a couple of good restaurants in the area, and an awesome pub on the corner. Right out of a movie, complete with owner who has some great stories to share. There are several bus stops nearby and a couple underground options that are a healthy but very doable walk. In short, we felt comfortable, safe and very much at home in Chereyl and Thomas' place. We would certainly stay there again if back in London.