Remy was very responsive during the entire process. She met us at the flat for check in to show us everything. The flat was clean and as described in the listing. The photos are an accurate depiction of the space. The location is less than a 10-12 min walk from 4 different stations (Underground and Rail). For example, if arriving from overseas at Heathrow you can take the 15 minute nonstop train (Heathrow Express) to Paddington station and then it is a 10-15 min. walk to the flat (or short taxi ride). The location does require a train or bus ride to get to most of the major tourist attractions (Westminster, Tower Bridge, Picadilly etc) so plan accordingly. We even had an unforeseen issue arise during our stay that was beyond anyone's contract and Remy resolved that issue to our satisfaction.