The host was initially not very friendly or welcoming. But things got better over the two-dayperiod. He just needs to be a bit warmer when new guests arrive, although he says he has had some bad Airbnb experiences with guests in the past, which is responsible for that, I think. He needs to make sure that all the things in the flat work before guests come in, like the hot water! And he needs to communicate better with guests as well.