From the moment I inquired about the place, Giles has been a wonderful communicator. He sent fantastic suggestions for places to eat and drink, helpful suggestions for getting around, accommodated our need to drop bags prior to check in, walked me through the house via an app with live camera to ensure I was happy, and when we had a heating question or I couldn't find something, he responded promptly - issue resolved. When there was a leak, he immediately responded, phoned my husband and had a plumber in the place right away - we were not inconvenienced one bit. The place was clean and airy and great for our group. The location is so easy to get around all over London, and we did, mostly using the Tube. Hoping to return to London someday and Giles' home will be first on the list.