A beautiful apartment decorated with great taste in fabrics and colors. Big windows and light. My disappointment is when owners rely on third party companies to manage or clean. Then the rental is merely a business losing the human quality we expect of a home stay experience versus a hotel. In this case they took time from my rental time to clean apartment unapologetically blaming it on my “last minute booking” I booked very early morning on a Wednesday. They were not not going to have property ready until 5:30pm a representative said on a phone call. I had engagements out of London and needed travel time not being able to check in at 3:00 cost me not being able to retrieve key that day before the time from (another) third party business the owner uses for guest to pick up key. I feel hosts are taking advantage of no contact during COVID to not be present in properties and do minimal work, with no sensitivity or personal interaction. I requested a late check out to make up for not being able to check in on Thursday but Friday morning due to their late check in time. Different people are involved in the company managing the property. At 10:00am I had to check out on Monday because they said I was asking for late check out short notice. I asked on a Wednesday to check out on Monday. On Monday morning I messaged them because I did not hear an answer from the phone conversation where I said “Please do not put me on the street at 10:00am on Monday morning since I am not checking in at check in time tomorrow because apartment will not be ready”. I slept at another place on Thursday. Beautiful apartment but will not stay again because of the way it is managed. If I was them I would make sure to make it up to the guest instead of blaming on “last minute booking” or “they depending on cleaning service schedule”. The girl who showed up to clean as I was leaving did not even know what apartment it was. It was her first time in the building. Would this person know what the apartment needs to do proper cleaning and maintenance when she is not even acquainted with the property? There is a gas oven and nowhere you can find what to light stove with. I had to buy matches the next day to be able to make any hot meal. This is a review but also a question to Airbnb. When someone relies on someone else who relies on someone else who relies on someone else…Who is a true host on top of the service and treatment a guest deserves?