Rachel is absolutely amazing to deal with! Very friendly and prompt in responding to questions we had. The space is quite large and it is quiet like others have commented on. We weren'tsure give the location (knew it was heart of soho) but at night we barely heard anything! And the location can't be beat...few minutes walk to tube stations or hundreds of things to do! The washer was a nice surprise (forgot there was one when we booked) and after coming off 2 weeks of hiking in Cornwall we loved the convenience!