Rachel went above and BEYOND to make sure our experience was perfect. My flight was cancelled and my friends flight got delayed, getting to the flat by 3AM and Rachel coordinated with them to hand off the keys as if it was 10am. She stayed in touch with us throughout our stay and I was able to meet her on the last day when she was kind enough to give us recommendations for breakfast places. The flat was more than what we needed and is super well connected to the tourist area at just 1 underground station from King's cross St. Pancras Station. I can't thank Rachel enough for allowing us to stay at her place for NYE. Great experience and would love to stay there again!