The only thing this space is good for is the location.
I’ve stayed in Airbnb’s all over the world, never have I ever had such a poor experience.
Bright contemporary? Not Bright at all, you have the view of a brick wall.
Clean? Not at all. Upon immediate arrival into the apartment, it was apparent that a sub par “cleaning” or non at all had occurred. There was a half a cup of coffee left on the nightstand, cup ring marks on the counter, a dusty fan in one of the bed rooms, human hair on ALL of the bedding and furniture. Not to mention, there was no toilet paper, the shower door is broken, the walls are covered in fingerprints, smudges, and miscellaneous marks, the coat hanging rack was left alongside the wall. The list goes on. It is extremely unacceptable to have paid for a cleaning service that evidently did not happen. The expectation is to arrive into a clean space, especially during a PANDEMIC. The owners of the space are taking advantage of the convenience of location and clearly do not care about the maintenance or cleanliness of the space. Absolutely unacceptable. Also, not making the cleanliness a priority and going further to say there is nothing you can do is disgusting. A full cleaning fee refund is the LEAST you can do.
Oh let me not forget to mention that I sent photos of the above and was accused of lying. “…Our staff sent photos after cleaning, and there was no cup on the night stand…” Not an appropriate response.
Check-In, easy? Not at all. You have to walk 2/3 blocks to retrieve the key from a supermarket. Imagine doing that after being on an international flight!
Communication- Poor. They use a third party, not personal at all and delayed. Not to mention the third party customer service is pointless because neither they nor the host are customer centric.
Price - way too much for a space that is not even painted and falling a apart. Looks like an afterthought. A whole pandemic has passed and you didn’t think to paint or repair…anything?
Check out- Annoying. The “cleaning lady” buzzed the apartment several times at 10:45am, and again at 11am. Check out is…at 11AM. Do not have folks harassing your guests as they are leaving…only for the apartment to still look like toddlers live there by themselves.
Over all experience - Exceptionally unpleasant. Would never book again, nor recommend.
I will be keeping an out for your response regarding the cleaning fee and will be filing a claim with Airbnb.