Host was disorganised - had listing set for short-notice check-ins (which is why I booked it at the last moment), but wasn't prepared for it. Did not have a lockbox so I had to go to his office to pick up key, adding unexpected travel costs (as I had bags). Apartment block is very modern and clean, but bed was quite uncomfortable (super hard) and the curtains didn't close properly (as they had not been hung up on hooks properly). Host didn't allow me to use kitchen when I requested (mentioning that the listing specified that this wasn't allowed - that wasn't clear, but could be my misunderstanding). On checkout, host was fairly rude to me about the curtains which were already not fully hung up properly when I checked in. Also note that this apartment isn't very well located for access to Canary Wharf, Heathrow, or Central Line - you have to take a bus + two changes on tube to most locations, especially Heathrow which I found very hard to get to from the flat.