Luis was incredibly helpful from the beginning, and my stay could not have been more smooth. He gave me instructions on how to get to the bnb via the Underground from Heathrow, and also helped me carry my bags up the stairs! West Kensington is also a great location - I found it very easy to do grocery shopping and head into the main sightseeing spots. My room was huge, lots of light during the day, and a comfy bed. 10/10! I wish I could have extended by stay here.