This was a fab place to stay. We arrived very late at night and Ana was there, all smiles, to let us in. I was traveling with two little kids and she had bought us some provisions of milk, cereal, fruit, juice boxes...perfect for a family getting off a transcontinental flight late at night. It really saved us. The apartment is small but functional with a comfy bed, a pull out couch, a kitchenette, pots, pans, salt, pepper. She had left us coffee as well, which was great. The bathroom is small but functional and also supplied a hairdryer, shampoos, etc. Everything was very clean, new. There were extra pillows and blankets. There was an extra space heater in case it got cold. The apartment entrance is from the backyard which has a trampoline and football (soccer) goal which my kids LOVED. It's very hard to find a kid friendly place on airbnb so this was rate. Literally next door is a huge shopping center with Marks and Spencer, which is THE store for EVERYTHING from booze to groceries to underwear. I didn't see it as it is subtly separated from the quiet residential area but only figured it out at the end of the trip. The hosts were very nice and gave us lots of advice on what to do in London, places to shop, etc. Would highly recommend. It was a bit of hike to the train station with kids, although prob less than 10 min for an adult pace. Cute downtown in Kew and 1 stop from Richmond which has a 17 min connection to Waterloo.