Your responses were not very helpful, you were keen to make sure that we followed your rules of remembering to drop the key back to the lockbox, check out time etc, but was unable to help us or be sensitive to our situation when we found many errors with your place including the wifi situation and the monstrosity we had to deal with regarding the whole bathroom. Even after we mentioned that the bathroom was flooding you continued to provide us with an automated message of "if there is anything else to do please let me know!". More action, less automated messages. Make more of an effort to keep your guests happy. Overall, the place looked the same as it did in the pictures, but Alex failed to tell us that the drain in the bathtub was broken so the bath was flooded - and he provided no alternative, and was not responsive when we confronted him about this. Poor communication, no attention to detail - if something does not work properly, let us know in advance so we are aware of the situation.