Lisa was very accommodating and allowed us to check in a bit earlier to coincide with our arrival in London. The flat was well furnished and clean in a handy location next to Borough tube station. Lisa very kindly let us check out later to enable us to store our bags while we spent our last day in London before flying home. On top of this she has helped us organise the return of one of our suitcases which we left behind in our rush to get to the airport.