I had no communication with Alex, the flat is run by the Air Sorted Team.
A beautiful flat in a great location. Two minutes from a supermarket, a station, a park, and a canal. Very comfortable, very well decorated. Great sound system, thoughtful touches, which made the cons much more noticeable.
At first glance, the flat has everything you need, but it could use some love, and while a lot is really great, it needs little things: a wooden spoon for the kitchen, a hand-towel rail for the bathroom, somewhere for the recycling, the apartment door really needs an oil.
The not so good things: a dog bed was promised; I eventually found it, badly soiled, underneath the bed along with other very dusty and dirty things. The laundry basket next to the bed was jammed full of used towels and bedsheets.
Worst of all, the caged bulb next to the TV seemed to be broken. I got a little electrocuted buzz when I tried to turn it on.
Great apartment, but it didn't feel like anyone had lived there for a long time. The Air Sorted Management Team were quick to reply, but were a little overly officious - too many automated messages, and one was confusing, as it contradicted direct communications.