From check-in to check-out everything was perfect. Jackie was a wonderful host and added thoughtful touches that made our stay absolutely fab. The room itself was great, and the bed was super, super, super comfy - we had the best sleep we have had in a while, which is just what we needed after long days out and about. Location-wise, Southfields is great. We were close to the tube station and getting to and from the airport, as well as other places in and around London, was a breeze. Overall, I could not recommend staying here enough.