I stayed here for 4 weeks. I was excited to stay in it and while overall, it was OK, I wouldn't say I had a great time and that this isn't suitable for such a long stay. It's likely better for short 1 week or long weekend stays.
PROS:
The location is excellent. It's close to the river, for nice walks and the road the flat is on, although a big one, was quiet, peaceful and had all the shops/amenities that you would need.
The neighbours in the building were quiet and helpful.
The bed is super comfortable!
Contact with Fiona's team is very quick and the team try their best to get back to you ASAP. Their response time is quick, even if the help is slow.
CONS:
The flat was not clean. There was a lot of dust and hair on the living room/kitchen space that had been swept and pushed under the dining table. On trying to vacuum this up, I found that the vacuum cleaner wasn't working properly because the back had sprung and the vacuum bag was full. There were no replacement bags.
The tablet holder in the dishwasher is broken, so I also soon found out that none of the crockery was being cleaned properly. I then checked all the dishes, plates and utensils in the kitchen and found stained, dirty plates, bowls and utensils that had been cleaned in the dishwasher with the broken tablet holder not releasing the cleaning tablets. In short, things were just being soaked in dirty hot water and I had spent a week using dirty crockery and utensils. I spent a day of my weekend hand-washing everything I needed, because I couldn't trust if anything was clean and usable in the flat.
The washing machine was wet and full of mould, which I had to clean.
In covid times, NONE of this was a good thing to find, especially as a part of the cost is an ensured, thorough clean.
The bedroom window was broken and didn't close. Unfortunately, for the first 2 weeks of my stay, there was particularly bad rainy and windy weather, so the wind would rattle through and shake the bedroom door, keeping me awake. I eventually had to sleep with the bedroom door held open so it didn't rattle and slam.
I immediately reported this all to Fiona's team, alongside pictures to support all my findings. Fiona's team replied to my questions quickly, but it took 2 weeks for the window to be fixed; nearly 2 weeks before replacement vacuum bags arrived; and nearly 2 weeks until Fiona rang me to tell me that the dishwasher tablet holder was broken, but I could still use it by putting the tablets on the top shelf.
I will say that the first person who came out to look at the window and the dishwasher was very nice. The second person who came twice to fix the window and both times didn't wear a face mask and told me they didn't carry one. Luckily, on the second visit, they found one.
All in all, it was frustrating and not ideal. My strong impression was that the flat is not geared for long-term stay and that whoever cleans does not have updated info about the property. I don't think it would've taken much to have info about the dishwasher work-around available from the get-go. Even small things like the info that I got from the team on where the rubbish went out to every week was wrong. I had to knock on the neighbour's door to find out.
Some of the furnishings are old. The sofa is not very comfortable and was shedding its feather stuffing everywhere. They would poke through as you sat down, making it not a comfortable sit without a blanket.
A neighbour in the building nextdoor likes to listen to really loud dance music on a Sunday, for around 3-4 hours. This was really not relaxing or soothing, it pulsed through the walls for ages. OK if you're out and about but you can't have a quiet Sunday there.
The flat is OK for a quick weekend stay for people who will be out and about and don't have to worry about regular cleaning, rubbish clearing, dishwashing and the like. It's not ideal for those looking to stay longer than that.