A great experience. Rob is a lovely person, very friendly and willing to help at all times. The second day we had a small electrical problem (jumped leads), and Rob came immediately to fix it. The apartment is broader than it appears in photos. It is perfectly located so that you can make your entire visit practically walking. We were 4 people, and although the sofa is not as comfortable than a bed, it was enough. It has everything you might need during your visit to London. I would book it without question.