My sister and I had a wonderful stay. The bed was very comfortable. It is a small flat, but we didn't need much since we were out in the city so much. (Bigger than than the last hotel room I stayed at in London) There is a kitchen, but it is small with only a stove top to cook/reheat food. The bathroom was small, but functional. The mirror was a little high up so it was hard to seen in when getting ready, but I'm only 5'4". It was easy to find upon arrival after looking at goggle maps. Bianca was very good with communication. It is easy to walk to all different parts of the city from there.