Close to Grenfell Towers, we had poor support but clean & well appointed.
As it is located close to Grenfell Towers, our local friends preferred to meet outside the area. It was difficult to get Uber to collect us. 4 Uber taxis failed to turn up.
The instructions to find the key were not clear, my son spent nearly and hour in the dark and in the rain trying to find it, feeling unsafe as he groped on the ground opening your key safe.
Vyan’s support team for this rental are apparently in a call centre, where some very pleasant people work. We were given little useful support and we found no “users” manual, to give us any tips or guides to local shops transport etc.
Despite texting and emails nothing was done to give us TV for our entire time, thereby missing the finals of the French Open.
The flat was clean and well appointed and quiet because of treble glazing, but as we were unable to control the heating we had at times to open the windows but only for short burst because of the the noise from a 4 lane motorway which we overlooked and abutted.
Would we go back? possibly if the key was put in a safer place for guests and we were guaranteed and given support and guidance.
Airbnb May 29, 2019
Hi Cyril,
Thanks for your booking, I hope you have a great stay!
The property is a 18 minute walk to Portobello Road and 12 minutes by public transport.
The property has self-check in – we'll send you clear instructions on how to access the property nearer to your arrival date. Check-in will be from 3pm on your arrival day, and you'll need to check out by 11am on your final day, as the housekeeper will be arriving shortly after to clean.
We'll be in touch again to ask what time you're expecting to arrive at and leave the property. We know timings can sometimes change, but this info will help us make sure the property is ready for you.
We're here to make sure you have a great time during your stay. If you have any questions, give us a call on +447441911266 and we'll be happy to help.
Vyan's Support Team
May 28, 2019