Room was Not as pictured nor was it communicated on your page that you are NOT guaranteed type of room you require!!! On arrival we were told that we had a Twin room NOT what we booked as a couple on a romantic weekend away. When queried we were told you book a room NOT a type of room. The receptionist was Rude saying ‘Do You Want it or Not?’ !! Having travelled for over 2 hrs and already Paid for our room it left us in a predicament. We went to the room VERY upset. Not only was the room a Twin but nothing like the advertised pictured room!!! So we decided to complain and finally a lovely chap called Marcus sorted us out although the original receptionist was STILL unwilling to help, she even tried to interfere with Marcus sorting it out. We were eventually given a better room with a double bed but it had dampened the mood. Sadly we will not book with you again firstly because we don’t want this to happen again, secondly a view of bins and dirty old mattresses is not expected for what was said to be the best available...