Henry was readily available and the flat was exactly how it was described. It was modern and very comfortable. It was located centrally and the tube and tourist sites were easily gotten to. There were eateries and shops close and it made getting around London so easy. The kitchen was fully stocked. I loved the washer/dryer combo. The bed was so comfortable and the flat was so clean. The only negative we had was the amount of street noise. The regular hussle and bussle of city life was to be expected and kind of added to the charm. The negative was the drunks screaming throughout the night at one another and using profane language. It was the only negative. At some point each night, someone called the police and it stopped. And the last night a policeman was assigned to our corner.