The instructions for access were supposed to be sent three days prior to arrival. They were sent as far as I can tell while I was flying to London. The heat was not operating and the bathroom had no towels when I arrived. That was quickly remedied but the hairdryer didn't work and light bulbs were burned out and it took a couple days to replace them. The apartment should have been ready when we arrived and it was not, not a disaster but not what I wanted to deal with upon arrival.