Kirsten left a note and made it easy to access the flat with a lockbox for the key. We booked just a week before Christmas for arrival the day after Christmas, so we left her with little time to communicate with us. She answered my questions before booking immediately. The flat is very comfortable, with easy access to rail and bus service. Also, small locals to purchase some basic groceries and grab a bite to eat within a short walking distance of the flat. Very quiet location, which was nice.