Coline was very responsive pre-check in and while she wasn't there on arrival, her flatmate Laura was there when we arrived and made us feel right at home. The room was as advertised and had all our basic amenities (ie: towels, washing mashine, and a thoughtful welcome package of gummy bears and assorted soft drinks). Check out was just as simple, and Coline left us instructions for leaving. The only comment which wasn't mentioned but good to know was that Coline had 3 other flatmates, which was the only surprise during our stay. All in all, excellent value, safe quiet neighborhood, and great access to public transport. Would recommend to others!