I have booked 8 nights stay for my daughter Amber she arrived at 10am and realized London was unusually cold at -7 degree!
Amber comes from a tropic country and we are fully aware the check in time was 3pm however we managed to contact the host at almost 1pm he was telling us the cleaner was already there to start cleaning and we waited until 5 past 3 (15:05hrs) we decided to message Max (the host) and it was then I realized my daughter Amber was not made aware there was a waiting area n she was made to standing outside in the freezing cold for 5 hours which is utterly unnecessary to some extend inhumane!
Another more appalling matter was the fact during the entire duration of her stay the heater was NOT WORKING during this freezing cold weather in London !

Amber upon checking in the first day already realized the heater was not working and has informed Max and was assured the heater will be take care of the next day he never did until she checked out! This is really unbecoming!