I arrived at Kings Cross station in the evening and had no problems picking up the keys. The outside of the flat is nondescript. The flat itself, was all that I expected - clean, cozy, warm, and lovely. I greatly enjoyed coming home to this flat during my trip and if I hadn't traveled half the world to get to London, I probably would have spent more time in it. I loved lounging and having meals in the living room/dining area. The kitchen is modern and minimalist, but also well stocked with all the gear you need to prepare a hot meal or snack. The shower gets hot water quickly and the bed was comfortable to sleep in. The washer and dryer are not in the flat, but are easily accessible via up a couple of stairs. Ieuan was easy to get a hold of (via phone and email) and was responsive to any questions I had before my trip and during my stay.