Very disappointed of our stay at this place. Although the location was good, the check in was a nightmare. When we got to the place (3:00 pm) where we were supposed to pick up the keys, we were informed that we have an invalid code. We Immediately sent a message to the hosts and we never got an answer back, Not even during the entire time of our 3 day stay! We called Hostmaker, they promised to call us back, they didn’t. We called them several times and they didn’t seem to know what was wrong. After 1.5 hours of waiting at that store, with our 2 daughters, luggage and tired of standing, Hostmaker blamed the housekeeper saying that she was late and that she was going to meet us at the apartment. We went there and first, the cleaning lady told us that she was late because Hostmaker was supposed to deliver the cleaning supplies and she got them late and that she was never informed that the apartment was rented for that day at 3:00pm.
Of course, she cleaned the apartment in a rush. The bath tub was dirty, the sink still had hair in it, and the toilet had stains in the bottom of the toilet bowl and it’s tricky to flush.
On top of that, I believe we are being charged a cleaning fee, so I don’t like that we were required to take the trash bags out to the chute. We always leave the apartment clean where we stay, but I think that at least taking the trash bags out should be part of the cleaning service we paid for upfront. We found out that the chute is limited and it didn’t take pizza boxes or big bags so we had to take the trash with us along with the luggage and threw the trash in a dumpster one block away.
Too much trouble for the amount of money we paid. And by the hosts never answering our checking issue, we didn’t feel like a valued costumer.