I really did not get to see the whole house due to issues that happened on entry. I had booked this property months in advance for a family trip that we had planned. Upon arrival Hyacinth did not reach out to me to verify what time our flight came in from Rome. Once my family and I arrived at his property we waited outside in the 60-degree weather for a good 10 minutes before he showed up to let us in. My family then dropped their bags that we been carrying from the airport to pick out their rooms. Hyacinth then stated to me that we had a problem with the booking. He stated to me that I had to many people with me and we would not be able to stay at his place. I had with me 6 adults including myself and 3 children, we were all couples with each one child. Upon booking this property I asked him how many beds are in the property, he then responded to me 5 beds. So, if each couple have one bed plus a child what is the problem? Can’t be fire code Because, if we were a large family living in the U.K would they then kick us out? Ah NO. We then went back and forth from the previous messages. He then got upset that the messages did not state how many people would be staying in his property. If that was the case, why didn't he charge us extra for the extra people instead of handling the situation so poor. He then stated that he will need to make a couple of calls to see if we would be able to stay. (I don't know who he made these calls to if this was his property that he posted) Hyacinth then excused himself and went in his car Never returned inside. It was not like he gave me any option to work out the booking that we already booked. I just feel like he was UNPROFESSIONAL due to the fact we had CHILDREN with us and he is kicking us out with nowhere to stay in the cold climate. Out of my many trips this was the first time I Ever had an experienced anything like this where the Host was completely Unprofessional. Do yourself a favor Don't stay here.