Prior to our arrival, they were very easy to contact and were always available to any queries and questions we had. Upon arrival, they gave us a very detailed and informative welcome pack giving us directions to their place, the wifi password and etc. They were friendly and were as lovely as their apartment! The place was very clean and cosy, with a modern feel to it. The room we stayed in was not that spacious but regardless, the pull-out bed was very comfortable. Despite this being their first time hosting on Airbnb, they were exceptionally accommodating and approachable and I would definitely recommend staying here if you are ever in London. (Bonus: they have an adorable pet rabbit)