Diana as a host was very responsive, and quite helpful. My 2-star review is about the unit itself. The pictures in the ad simply don’t match the unit. For example, the main bedroom - the pictures show a different bed, a dresser, a desk, a bedside lamp. In reality there was only a bed with a terrible mattress, a side table with a broken lamp, and a baby bed. Furthermore, the shower attachment literally fell off the wall during use. Another small thing was that the smoke detector needed new batteries so it chirped all night. That’s the kind of thing I’d expect a Super Host to correct. So while the location was exactly what I’d hoped for, and Diana herself was responsive, I found the unit itself simply unusable.