My roommate and I were in London for a very short 36 hours during our winter vacation in Europe over the holiday season. Mark was very friendly and helpful despite us interrupting the holidays. He let us check in early in order to drop off our bags and helped us with directions around town. We loved the room- it was exactly what we needed for the night. The location is in a neighborhood that we felt safe enough in and was a very short walk to the tube. We stayed in three different Air BnBs during our trip and Mark's place was by far our favorite! We didn't use the kitchenette but everything seemed to be in order. If I'm ever back in London, I'd love to stay here again.