Sorams place was unclean and had issues which need urgent maintenance. In addition my daughter and I both experienced painful spots on our body and face after staying here. Unsure whether they were caused by a bite, or allergic reaction. The outside rubbish area, which is the first thing you see when you arrive at the flat, was overflowing with rubbish. The main front door was not locked, and remained permanently unlocked as there appeared no way to lock it. The door to the flat itself was difficult to lock, and although there were 2 small internal bolts it did not feel very secure. The runner mat in the hallway was damaged and stuck up from the carpet so was a trip hazard and would be best removed. The carpets in general were stained. The flat on arrival was extremely cold and took a long time to heat. Bathroom was dirty with hairs. Sink was cracked. Shower curtain fell down. Burn mark on the heater in lounge and very noisy when switched on. Felt unsafe to leave on for long.