First Tom took his time to meet me (and my big, fat bag) at the train station to avoid confusion with directions. Then, since I didn't have a bus card he paid the fare to allow me to ride. Best of all, because I had difficulty sleeping beyond 5am due to early break of day, they actually gave me a day's credit since I "didn't sleep as well as I should have". I wouldn't have done all that for someone I didn't know off Airbnb and anyone I mention these gestures to is also impressed. I really appreciate all this!