From the time we made the reservation, Linda was extremely kind and helpful. She's very organized and gives you detailed information, not only about the flat, but about other aspects of visiting London. I had to email several times with questions and she answered them quickly and thoroughly. The flat was as described and very comfortable and extremely clean. There was milk, coffee, hot chocolate, and a few other goodies to get you started. Jools met us at the flat and went through how to use the WIFI, appliances, etc. She is available by cell phone if you have any problems during your stay. The flat is very close to the Barons Court Station which is direct from Heathrow on the Piccadilly Line. It was easy to get everywhere we wanted to go. We felt safe in the area and it was quiet at night. My husband and our two teenagers, plus a friend enjoyed our stay. I wouldn't hesitate to stay here again or rent from Linda, Frederic & kids. Thank you!