I booked this place for an event at Tottenham Hotspur Stadium with my sister. To start with the communication was great the host replied to messages quickly and he also agreed to an earlier check in at 2pm.
Late the night before I realised I didn't have any check in information (every other place ive stayed at gave it to me well in advance without even asking hence why i didnt think about it) and messaged him for it. I didnt hear the next morning so I messaged again. Again I didnt hear back so i called him, no answer. So I started panicking as it was almost time to leave and we weren't going to be allowed to take our overnight bags into the stadium with us if I couldn't access the property. I had to contact airbnb support to help in the end. When I did finally hear back from him he said that check in was at 3. Then he said we could have it IF it was ready. It was so that was ok but he should keep to what he agreed in the 1st place. We could have been potentially hanging around for an hour in London with bags.
The neighbour who was going to be checking us in has to leave for an emergency so left the keys for us.
The flat is clean looking just worn and run down. It also really smells of smoke. My fault for not reading that smoking it allowed in there. We didn't unpack our bags and kept them in the kitchen so our things wouldn't smell so much when we left. We couldn't work the TV (to listen to music while we were getting ready) the host said he would send the neighbour round but we had to leave before she got there. Also the WiFi password didn't work so is given up on asking the host by that point.
We'd been left 1 proper bath towel and 1 kids beach towel to use.
The bedding looked fresh but there's no mattress protector on the bed.