Our trip to London was ruined and I wouldn’t stay in this place ever again.We were supposed to check in at 3.00 pm and at 2.00 pm I received a message that we cannot check in because previous guests left the keys inside the flat and the place will be available for the next day.We had booking for two nights but stayed there only one.The hosts found an alternative accommodation ,which was the most disgusting hotel room we ever seen and the only reason we accepted it was that we were in London with our daughter who was really upset and frightened.
Our intention was never to stay in a hotel room were we could not even use the bathroom for a shower.
The alternative accommodation was also cheaper and dirty so the to two bottles of wine and the cheap Tesco’s biscuits didn’t make any difference.No refund for the difference of the price was mentioned.
However the location and the room are ok but I would not recommend due to the poor communication and service.