Kris was exceptional at responding and making sure all the info you needed always readily available. That was wonderful and much appreciated. The problem we had was that the flat smelled so badly of stale cigarettes and smoke that we were forced to keep both patio doors wide open even though it was cold outside. Even the bedding stunk so badly of cigarettes you could not put your nose near the pillow or under the duvet. We thought maybe the last guest had smoked in the flat until we read reviews from a year ago that said the same thing. The other issue was that as soon as we were dropped off by Uber two teenagers approached on bicycles and kept circling us. We were looking at our instructions to enter the building and then we witnessed the one boy sell drugs to someone that walked out of the music hall next door. This kind of shocked us but we figured in a big city things like that happen. Then during the stay in the apartment while sitting on the balcony we witnessed two more drug deals right outside. I’m not sure if being next door to a music hall was the reason or if it’s just common in London but it made us uneasy. Because of the music hall next door it was loud one evening but we also had the doors of the balcony open because of the cigarette smell so that probably made it seem like the noise was louder than if we had the doors closed. Everything else was fine and Kris was a great host with an awesome list of things to do in the area.