Eleanor was very nice and patient. She did her best to help us solve our unexpected problems with the arrival and always responded very quickly. She also offered to pick us up at the station which was really sweet and helpful. The apartment looked even better in real life than in pictures, the bedroom was lovely and the place was generally very cozy and pleasant to stay in. We enjoyed our stay to the fullest and we definitely recommend this accommodation to everyone who wants to spend their trip in a friendly place.