It was easy communicating with Selsabil. Though we weren't able to personally meet her, she gave clear instructions when checking in. The place is good for big groups. The veranda looks way better than the photos uploaded! We loved hanging out there. She did mention beforehand that there's a problem with the shower so we were expecting it but I hope she'll be able to fix this for future guests.
I recommend this if you need to be close to Heathrow Airport.