Lisa's place was very clean and comfortable. She was also very easy to get in touch with. The process of checking in and getting the keys was very easy. The apartment is in a great location, within walking distance of the Baker Street and Marylebone stations. It was nice to come home to a quieter neighborhood that also felt very safe. My only complaint is that the kitchen and bathroom are separate from the bedroom/living room- so instead of having everything in one place they're in two different rooms. However the place was really clean and updated and she even sent a cleaning lady halfway through our trip to clean the place up. We had a wonderful stay, thank you!