Do not stay here or anywhere else from the Brackenbury Estate Agency in Hammersmith! The listing is not as described, we found plaster falling off the walls in the hallway, damp and mould growing in the bathroom and one bedroom, the kitchen cupboards, crockery and utensils were filthy, the general state of the furniture and interior decor was very poor (even my student flat was sparkling compared with this place!) and to top it off there were no towels. Unfortunately for us, we arrived late on Friday night with 3 young children and although we agreed the place was bad I felt we had no choice but to stay as it was very late to change accomodation with babies in tow. When I tried to call the host to at least arrange for some towels to be delivered there was no response. I left a message to call me back asap - no response. When I called the host on Saturday morning again he was again un-contactable but his wife at least had the heart to send the cleaner round with some towels. When I told her about the state of the flat all she said was it was the same as in the photos (perhaps from 10 yrs ago!). In the end I requested a refund due to the squalid conditions and the poor communication only to be told that because we stayed we were only entitled to £60 refund from a £280 upfront cost - the final kick in the shin! Not sure if I want to risk another airbnb again? Atleast with booking.com you don't pay upfront and get mugged off with a filthy flat and £60 refund.