My partner and I have exclusively used Airbnb to book our travel stays since 2016 and we've had pretty good luck with our rooms and our hosts until this listing. This was honestly a huge disappointment, I'm not sure where to start. Absolute bare bones amenities (or lack thereof). We didn't even have a roll of paper towels, there were no hand towels in the bathroom, the shower never got to a comfortable temperature and it took hours for a bottle of water to start cooling down in the freezer. No coffee for the morning, just a few bags of tea. We paid extra for this unit because the listing mentioned having a working AC unit which we would need to cool down since we were going to be doing some backpacking in the UK. We booked the room for the beginning of our stay and again towards the end so we could rest/cool off before making the almost 5,000 mile trek back home. The AC unit stopped working within a few hours of us checking in on our first night. It wasn't a huge deal since we were going to be leaving in the morning anyways but I alerted the host as we were leaving and asked if they would mind letting us know if they would be unable to fix the unit before our return stay the following week? I wouldn't have minded paying full price for the empty room but would have liked to have some time to book another place if they weren't able to fix it, especially since the heat wave in the city was just starting and we had some pretty miserably hot days when we were out in Wales. The host advised she would let the landlord know to look into it. We never heard back so I assumed everything was taken care of, when we arrived the following week it still hadn't been fixed and they just left a fan in the middle of the room blowing more hot air around into the unit. I reached out to the host and asked if anyone had come out to look at the AC, they advised the best thing they could do was bring another fan down and told us to open the windows, which was pretty ridiculous and condescending considering we alerted them to the issue during our initial stay; it just sort of blew my mind that they didn't think we had already tried opening the window since they clearly weren't going to do anything to help resolve the issue. The issue wasn't the windows being opened or closed,the issue is the unit was south facing so heat gets trapped in the room more easily and even when the windows are open and the fans are blowing, it's just blowing more hot air into the room, which is actually pretty dangerous considering the entire country is experiencing a historically brutal heat wave right now. With both fans blowing and all the windows open our room never got cooler than 29.5 degrees (85.1 fahrenheit). At some points in the day, it was cooler outside in the sun than in our unit. When the maintenance guy came down with the second fan he said someone would be out the following day. They never showed up, of course. We didn't have a working AC unit for our entire stay. I got so sick on the second day that I threw up all morning in the bathroom. I understand that most units/homes in the UK don't have AC units but the situation is a little different when there's a heat wave that could affect the safety of your guests. No one seemed to be concerned about my wellbeing even after we told them I had gotten sick. There are a number of things that could have been done to help rectify the situation: they could have brought lightly colored sheets or curtains to help deflect the light/heat in the room or even rented a portable AC unit and that would have been perfectly acceptable, but it didn't really seem like anyone wanted to help and acted as if we were just being a nuisance, when their listing specifically highlights the AC as part of the included amenities. It was never fixed btw. After our terrible and uncomfortable stay we weren't even offered any kind of compensation or discount, we had to get Airbnb involved and even they only provided an $85 reimbursement when we paid closer to $500 or $600 for our stay. For that kind of money, we could have just gone to a hotel and been comfortable; I usually hate going commercial but at least hotels/resorts will honor their reservations and make things right for the customer if something goes wrong with their stay. I will probably never use Airbnb to travel again after this experience. It feels no different than a shady slum lord taking advantage of their tenants/guests to turn a simple profit. I really hope this unit was finally fixed or the listing's accuracy was updated, because I can't imagine what poor soul is trapped in that room right now trying not to have a heat stroke. Book elsewhere if you can. I had a 1-night stay in Bristol on this trip and that experience was like night & day compared to this one. Our Bristol hosts were very accommodating, kind and responsive. They had chocolate croissants, coffee and tea for the morning, some small continental breakfast items in a pantry and were always available to answer any of our questions/concerns. I would think twice before booking this unit, might be better off at a hotel honestly.