My family of five had a great week in London.
We have not met Mike even though we had a good communication with him.
The apartment is located in a very safe neighborhood, 3 minutes to 24/7 grocery store, 3 minutes from Earl's court tube station and 5 minutes from good restaurants, cafes and shops.
The apartment is cozy and fully equipped. We had a little incident with the heating, but it was resolved by Mike. The only thing that bothered us was that the couch in the living room was not comfortable for sleeping. My teenager, who was sleeping there, got a backache . So I would recommend the apartment to groups of less than five.