Colleen was great and communicated with me well prior to and during the stay. The flat is lovely - a wonderful view and a beautiful and cosy space for a few days. She left milk and bread in the fridge so we could have a cup of tea on arrival, and we had a lovely couple of days re-visiting the area I grew up in. Convenient location for Richmond amenities and the river side, and an easy walk into town and to the station.