We always stay in AirBNB and always try to leave positive reviews. We always treat the properties with respect and have excellent host reviews. However this property is the exception.
Arrival - kitchen faucet hanging and when turned on water everywhere.
No fridge door handle. Chest of drawers falling apart. Smell of dirty pipes (we suspected washing machine) Feeling that the apartment is not clean. Mattress in bedroom colapses as broken wooden pallets. Front door lock faulty.
The issue is Anna (stated owner) is nowhere to be seen or heard from. She employs company called HostMaker to manage. They (as they give no names) assured us that all repairs would be done - as previous guest back in July left review stating problems - Nothing was done. host maker also assured us that we would have 2 sets of keys. Upon arrival only one set of keys. A promise to supply another set which never came. A message sent to us stating they only have one set (an “untruth” as final day we met cleaner who had a copy). They also gave us 24/7 contact number - very nice - except when we needed it there was no one. All in all a shocking experience. We had issues with the door. It was faulty and we had to use a locksmith to gain access. Plus despite washing the filthy mattress cover we always suspected a colony of something shared our bed. Not to be repeated at any property run by this “anonymous” HostMaker company. Apologies but it needs to be pointed out.