The overall experience was a positive one, as Gem and Milo were very nice. When we asked for assistance via email, our requests were addressed in person, such as getting an extra room key. Additionally, Gem was very kind when I asked her if we could do laundry, as we had an extended stay. In the listing, laundry services were not listed as being available, but Gem was very understanding. The home is clean and maintained. We were unable to take a bath the first few days, but later a tub stopper was placed in the bathroom. Our recommendations would be to: 1) please give guests their own hand and kitchen towels for hygienic reasons, 2) small trash cans in the bedrooms and bathrooms, 3) a small actually desk in the bedrooms for work and students, since there is enough space; and 4) a later cleaning time past noon, since guests are on vacations and may be sleeping in.