Ruth was very friendly and the location is very close to Kings cross which most train/underground lines connect through. It is across from a school and the walls are thin so you can hear any noise from the street. The dryer doesn't work very effectively so plan for extra time drying. The biggest thing for us is that we didn't read through all the amenities thoroughly enough and missed that there is no Wifi. You can access public wifi around town pretty easily but because we were traveling with my son I couldnt leave to get online after ge went to sleep and was then stuck at the house with no way to plan the next day. Oh well. All in all a clean but basic place to come home and crash at after a busy day of sight seeing.