This flat is fine and the location is fantastic - near parks, playgrounds, stores, restaurants, and easy transportation into central London. The flat was clean but several things were in disrepair. Also, most Airbnb’s I’ve stayed in have had some sort of binder or info about things like the WiFi password and how to turn on the heat or when trash can be put out. I eventually found the WiFi info buried under the math homework of a previous guest but there was no other info. All easy fixes - I suspect the management company is just not great.
The biggest problem though was the key pick up and drop off. It was like a scavenger hunt. It turns out the key was in a lock box on a random bike stand a QUARTER MILE from the property. Not far when you’re out for a walk but really, really far when you arrive with a three year old and a lot of luggage. The coordinates I was given were close imprecise. I didn’t know what I was looking for. There was no answer on the hotline. I finally found the keys - fortunately my mother was with us and waited the 20 min or so outside the flag with my child and luggage. However, I was by myself when checking out. I called to ask whether I could leave the key in the flat and was informed that if I didn’t own instructions I would be fined £50. The supposed “security” reason for the distance is ridiculous - the key’s label had the street name on it. Why not lock it to the bike rack across the street from the flat??
As a safety issue, a railing should be added to the stairs of the flat.
All in all the flat is fine and the location was perfect - these are all easy problems to solve but it doesn’t sound like the management company is very receptive.