Debbie was kind, friendly and generous! She was relaxed and easy-going, which was especially wonderful given my jetlagged state. She accommodated my arrival time and provided detailed directions from Heathrow, both much appreciated and helpful. The bed was well made and a towel provided. I slept on a twin bed, which was comfortable and cozy. It should be noted that, unlike in the picture, the twin was in a room with another twin-- which remained unoccupied during my stay (I presume she would not let out that bed to anyone of another party unless previously agreed upon, but it might be worth clarifying). I initially booked for one night, then extended for a second; Debbie wound up renting out her room (one larger bed) to a couple for the second night, and leaving to stay with family; this at first surprised me, but I was informed of it before I extended my stay, so I had a choice; I decided to stay, mostly out of a desire not to move my luggage and find someplace last minute combined with some blind faith in humanity, as I didn't have access to any information about the couple, but trusted Debbie's selection. There were no problems at all! The apartment is on the 5th floor-- with neat views!-- of a tall apartment building. It's situated in really a great location, with neat streets to visit in all directions. Being there on a Sunday was fortunate, as the Columbia Road Market and Flower Market were abustle and just down the road some 5-10 minutes away by foot (Sundays only). In sum, this was a great launching point for London, a comfortable stay and worthwhile.