She was really friendly and very easy to reach. Great location and close to the tube. Only minor hiccup...The door lock broke while we were there and it really wasn't something in our control. We were told there was a loose screw but she asked us to compensate. Isn't the biggest deal but still an unexpected cost after she had told us to slam door to make sure it was shut tight. I've stayed at a number of Airbnbs and she was just a lot more particular than others. We had to water plants, take care of a cat that I think was getting sick so just added some worry... anyway overall good stay but could have been better.