The apartment was spacious, well appointed and very centrally situated. It met all our needs. Our only problem was the difficulty we had in contacting Sam prior to and during our stay in order to make arrangements for our check in and check out. Sam was completely unresponsive to emails, which caused a great deal of stress prior to our trip as we weren't entirely sure until we arrived in London that we even had a place to stay. We also had a fair amount of confusion about check-out. We never actually met Sam but we strongly had the sense from all the confusion that his AirBnB guests were a source of great annoyance and inconvenience in his life. This did put a bit of a damper on our stay.