Easy, friendly contact pre-arrival. Didn't meet Marcus but Maria (who met us & waited patiently for us as we were delayed by the Gatwick express!). She explained everything clearly. Fabulous location! Beautiful apartment, comfortable & inviting. Downside of the location is the constant, loud traffic noise, but that's a feature of the area, not of the apartment - in fact, had we stayed during the winter, the double glazed windows would have helped cut the noise). The beds were just wonderful & the slippers were much appreciated.