Jane was very kind to grant a full refund when my partner and I requested it. We ended up cancelling and requesting a refund upon arrival due to the place not being an entire rental unit as it is described in the listing but rather being a private room within a home that a family is living in. If you’re looking for a private room and bathroom with live-in hosts, this is a good option that’s close to public transport to London. However if you’re looking for a full apartment, like this is currently described, then it’s better to look elsewhere.