If I had the option to click on 6 stars for communication, I would have done so.
I have never received so much information about the flat and the surroundings on a pre arrival e-mail.
;-)
Also, at some point there was a minor issue with the boiler (apparently due to recent maintenance) and Stephen answered the phone immediately and was friendly, clear and informative so that the issue was solved within a few minutes.
The flat itself is small but we were comfortable with the three of us there (four, including the dog).
Old Kent Road is, as mentioned in other reviews, sketchy. However, the flat is removed from the street and is quiet. Also, public transportation is very close by and unless you have a dog which needs a walk in the local area, you will not require to spend much time at all on that street. Within 20 to 30 minutes you can be anywhere in the center. Buses are very frequent, some of which run 24 hours a day.
All in all, it was a pleasant stay and Stephan was a great host.