My partner and I had a very nice stay here overall. We loved the area and the flat is ideally situated within close walking distance to local shops, the overground station, and the beautiful grounds of Hampstead Heath. The flat is cozy and comfortable for the most part, on a quiet and attractive residential street with lovely large windows. However most of the furniture is very poor quality. The large refurbished bathroom is lovely, but the shower drain needs to be snaked as it the water quickly floods and spills over into the rest of the bathroom floor. One of the dining room chairs broke when we’d hardly used it, the round table was crooked, and we discovered another chair that had a sharp nail sticking out of it. Also, the place wasn’t as clean as I would have expected upon our arrival—particularly the kitchen and bathroom. The kitchen appliances and supplies were rather minimal and poor quality, but they are sufficient for a short stay. The electric kettle was extremely corroded inside, but Ellwood offered to reimburse us if we ordered a new one, which I greatly appreciated. Ellwood was very prompt to respond to messages and eager to help- even agreeing to mail a couple of small items to us that we accidentally left behind. On the whole, I would definitely recommend this stay, but a few improvements and fixes would go a long way.