Dan's team were helpful, the place was just as described and as my first time using Airbnb I didn't know what to expect. It started as a disaster because there were two keys in the lockbox (not mentioned in the instructions), one has a Houst label so I assumed that was the one I needed as Houst is mentioned in the communications. The entry instructions also talk about using a keyfob to access the block, the keys I choose have a keyfob, which I assume was the one needed. It didn't work, there was no working keyfob and was locked out. I called the helpline and we obviously made no progress. In the end I tailgated into the block (with the wrong door key, the correct one was on the other keys), I then needed to go back down and hope the other door key worked in the door. Hurrah, 60 minutes later and I've got access. Once in the place it was ideal for me needs, and despite the keyfob issues I would recommend staying there and will book it again. I just hope there is a working fob!