Christopher is a brilliant host that will help you with anything you wish . He has a very good knowledge of London and the places to go and explore. The room was a little small but it was enough for us ( 1 adult 2 children ages 9&13) as it was just a place to rest our heads and feet. There was no telly but these days everyone has a phone and that didn’t really bother us. A good base to see London in a central hub with plenty to do. And best of all it didn’t cost an arm and a leg to stay there so a happy customer at the end of the day . Very secure place