After 6 years of positive Air Bnb experiences this by far was our most challenging. After travelling 10 hours and over 8000 kms from home, our first debacle was retrieving keys. After some stressful moments the keys were suddenly “located” by the shop clerk below the suite, and we had access. It is obvious someone does live here when the space is not being let out through Air Bnb which is understandable given the rules in London. Mark will also reach out to you prior to your stay asking if he can use a “parallel listing” so he can circumvent the London rules of letting out your property ( this should have been my first clue that he was not above board). The challenge we experienced was the tenants/cleaning crew failed to remove/clean up some items that we received well by us nor many guests paying a large amount of money for a flat quite a distance away from most “sights” in London. The home had a well used oven which was indicated by 3 dirty pans and food remnants left in the oven. There was also various items throughout the home that when brought to Marks attention he described as “sundries” that guests usually appreciate. You tell me what guest finds used soap that has been used on peoples bodies parts that you don’t know something to appreciate? Or, used razors and toothbrushes, or perhaps even half eaten Pringle’s. Not to mention there is precisely one fork and one knife for a party of 4 to eat with. It took Mark 5 hours to respond after my very first message regarding not being able to access the suite (his number is not on the listing once you receive the access info). What host is not within easy access knowing guests are checking in to a suite? When Mark did respond we had already scrambled to find an alternative place, which was a Sunday at 9:30PM. He did offer a cleaner to come the next day, a refund of one night and dinner on him. For us the lack of cleanliness particularly when Covid is still a factor was just not palatable and we felt the need to exit the suite after being only in it for 30 minutes. He offered a refund after I shared with him our poor experience and provided pictures. 2 days later he retracted his offer to provide a refund knowing full well the 72 hours had expired in which we as the guest had to take up with Air Bnb. If you are looking at this suite I encourage you to look elsewhere, or at least dig in to some of the reviews - I wish I had!