Frances's flat is adorable and so well-equipped! We were so happy to have two bathrooms as there were four of us staying. The washer and dryer were also a nice bonus; we had to travel extremely light because of the airline we flew. Frances does her best to think of every little detail: coffee, tea, biscotti, milk in the frig (!), toiletries, and even clothes soap! Her attention to detail is impeccable. She greeted us promptly and attended to our every question and need. We even got to meet her adorable daughter! The kitchen was awesome, and we were able to cook a couple meals. Oh, and the super fast internet was greatly appreciated! Well done, Frances. If we're ever back in London, we won't go anywhere else.