Phyllis is a warm and wonderful host - well organised, kind, thoughtful, friendly and smart. She communicates well, giving good instructions (just make sure you read them!) for getting to her place. It's not all that hard - get off at Putney Bridge Station, turn right as you step outside and wait at the very first bus stop you see (FX from memory). Catch the 265 or the 22 down upper Richmond Rd and get off at the Festing Road stop. 30 meters later and you're at the door.

Once there the room is pretty much as described, overlooking a trendy back garden. The surrounding area is typical Putney - warm, laidback but sophisticated and genteel.

Phyllis is incredibly generous with her space, time and she'll go out of her way for you. She takes good care of her guests, making sure they have what they need and asking for feedback.

When you leave Phyllis' house you know there is a very good chance you'll be back - it feels like a London home away from home.