I had an extraordinary experience thanks to Wills! He was such a breath of fresh air and really knows how cater to his guest as a host. We didn’t meet during check in but he provided me with thorough instructions to find the apartment and navigate in and out. There are such thoughtful touches he put into making it a pleasant stay and he was able to offer suggestions of things to do based on what I was interested in. The room was clean and the location is great and very much safe as well as easily accessible to different areas of London. The shower was excellent, perfect temperature and pressure. And of course I can’t forget the coffee/tea and biscuit Wills offers in the morning. I had the pleasure of spending my birthday at Casa Chelsea and I can’t rave enough about how special he made my experience! If you’re looking for an insiders perspective of London in an chic, upscale area of London I highly recommend this place.