The Townhouse was dated but very comfortable. It was nice to have the space for our family to spread out a little bit during our trip to London. Hugo was very easy to communicate with and very responsive, as well. The Washer and Dryer are oddly located on the back patio in a shed which we unfortunately could not access due to some scaffolding. It looked like some work might be going on on the roof but there was no one actively working on it during our stay. Hugo had emailed me to tell me that someone had stopped over to help me access the washer and dryer but I missed it somehow. Other than the washer and dryer, I would have given this place a 5 and would definitely stay with Elizabeth and Hugo again.