Our family of 4 had a wonderful week in London. Communication with Ann was always prompt and she provided many details that made our trip go smoothly. An associate met us at the flat for check-in which was helpful to get a quick overview of the flat's amenities. The location and size was perfect for our family. Since our children our both teenagers and prefer separate sleeping areas, Ann had the air mattress setup and ready for use. The flat provided a comfortable amount of space for 2 adults and 2 teens. We appreciated the extra half bath in addition to the full bathroom.
Covent Garden is full of people enjoying the many restaurants, pubs, and shops. The flat is located on a small pedestrian street, so you get the benefit of staying on a quiet street while still being close to all the essentials needed for sightseeing, dining and entertainment. Walk half a block to the Covent Garden underground station and you can easily navigate your way to popular tourist destinations. We also enjoyed the option of walking to Trafalgar Square, National Gallery, the theater district, and several other areas. The Covent Garden stop is on the Piccadilly line which can take you to Heathrow airport. We took a cab to the flat, but opted to use the underground for our return to Heathrow. Highly recommend using the underground to save money. We had been a bit worried about managing our luggage but it was no problem. Station has large elevators and there are designated areas in the subway cars that provide extra space for luggage. Took us about 45 minutes to get from Covent Garden to the Heathrow stop.
Fantastic location, plenty of space, safe area with lots of options for eating and easy travel to sightseeing destinations plus great communication with Ann made for a wonderful trip.