We are a family of 4, with 2 elementary school-age kids. Jen was a wonderful and very communicative host leading up to and during our stay. The apartment is in a half residential and half commercial building (the entrances are separate). Very clean, carefully maintained, and well equipped. It is about 2-3 blocks from London Bridge station, from which the Tube can take you anywhere in London, and is very convenient to walk to South Bank, City, and East London sights such as Tower Bridge, London Tower, Borough Market, and Shakespeare's Globe. The Thames walk, especially between Hays Galleria and Tower Bridge, was a highlight of our stay. There is a bedroom with a queen sized bed, a sofa bed in the living room, and a decently equipped kitchen. Has washer AND dryer, which is rare, and crucial for families like us on longer stays. The dryer initially took a long time to dry our wash, but once we Yanks figured out you have to pull out a container and pour out the trapped water once in a while, it worked well.
Although there is no AC, this is not a problem unless it is extremely hot weather. When we were there, right after the end of the August heatwave, opening the windows cooled things off pretty quickly. There is a lift to the apartment. I must mention that the lift and the interior common areas of the building are very hot for some reason, perhaps because a lack of ventilation there. There are 2 major grocery markets very close (Tesco across the street) for basics, and all sorts of exotic goodies at Borough Market. Overall a great apartment and perfect for our needs.