Carlos was responsive. The room was clean. We unfortunately didn't have wifi - the connection kept cutting out (on both laptops and phones) which was very inconvenient. We brought it up with Carlos and he said he wasn't able to do anything, but said he would try to fix it for future guests. The room is facing a somewhat major road, so if it's summer and you want the window open, it will be quite loud, even with earplugs. However, the location is very good, right in front of a major bus stop, and either a 5 minute ride or a 12 minute walk to major tube stations. The noise and wifi were inconvenient, but the AirBnB was also much cheaper than others, the location is good, and Carlos and his family were accommodating.