Claire was very welcoming and responsive, even though she was in New York during our stay in London. She responded quickly to e-mails, and answered our questions. The apartment was so cute. At first, when we arrived at the corner store to pick up our keys, the store owners had keys for the other property (29?) and insisted this was our property. We said that no, we had booked number 40, but he was insistent that this was the property we had booked. He suggested (in very broken English - was hard to understand him) that we go to the other unit and see if the cleaning person was there. Long story short (too late), the cleaning person happened to be there. She was very helpful and apologetic, and said we could leave our stuff while she finished cleaning.
Claire's apartment was so perfect for us - two adults and three teenage girls. We loved the openness and light everywhere, and the fact that we could look down on all the happenings in the neighborhood. We also loved the neighborhood - if you want to get away from the "touristy" feel of London and live like a real Londoner, this is it. Grocery stores, pubs, etc. are a block away, and the transportation is a few blocks away - very easy to get into town. Don't be discouraged by the somewhat plain and sometimes messy lobby and elevator...the apartment is so cozy and cute. Claire had everything there we needed - for cooking, for general living, etc. The one "issue" we had was that the bathroom light was out, so we had to shower in near darkness (she mentioned this problem in the guide). In short (again, too late), we would rent Claire's apartment again in a heartbeat, and would recommend it to friends.