This was definitely the cutest and cleanest place we stayed throughout our three-part journey through Europe. It's very nicely decorated, in a nice part of town with many restaurants nearby and close to the tube station. The room was comfortable and Billie was very quick at responding. We did however, have a few issues with this place. Do yourself a favor before booking and search "wifi" in the reviews. You'll be able to see that the wifi at this place is really not up to par and it hasn't been for quite sometime. If you have an international phone plan or are from the UK, this isn't a huge deal. Since we're from the U.S. and did not, it was quite a burden. From within the room I wasn't able to send messages to Billie, look up places to go and how to get there, or contact my friends and family. You can get pretty good wifi out in the hall but that's kind of inconvenient. This posed an especially large problem because since the team recently switched to digital keys, we weren't able to get into the building properly. We had to rely on others coming into the building at the same time to let us in which in my mind poses a bit of a safety concern. The low point was standing outside for 45 min one evening waiting for someone and finally buzzing in to a random person hoping they would have pity on us and let us in. Thankfully they did. Billie did provide us with a hard key a few days after we arrived, however it took 2-3 times of me telling her that we were having trouble for us to get this offer, and again since we didn't have wifi it was quite difficult to get in contact with them even though they were responsive because my messages wouldn't send from the poor wifi. By the time you stay here, they may have this worked out since it was a new key system... just maybe think twice before staying here if you really need wifi for your trip.