Sondor create a disaster for me and my family. DO NOT BOOK WTH SONDOR. I sent a message to them th night before our check in date. I received a note in the morning that said there was a technical glitch and I no longer have a reservation. Bear in mind that Airbnb already took payment in full. I spent 5 hours of my time on vacation with my family, missing valuable time with them desperately trying to find new accommodations for my family with no notice. It was a horrible experience. Sondor was not helpful and did not seem to care about the damage they had caused. They continued to blame the issue on Airbnb instead of taking ownership themselves. It is a company of people who are not empowered and are not customer service oriented. I had to book a new Airbnb accommodation which was way worse than what I originally booked.