We were made feel very welcome. The apartment was really nice and very convenient for where we wanted to be. A good bus service and easily accessible to the underground. Good shop round the corner. And within walking distance to good places to eat. The apartment is on the top floor and has lots of light ... able to leave windows open all night so very airy! Great having our own bathroom with lots of towels. Comfy big bed ... I was sharing with my daughter and it worked well for us. Andrew very helpful and had lots of maps, brochures etc in room. Great value for London.