When we first arrived, the concierge didn't have our names on the check in list. Shoukat was quick to answer my phone call, and even quicker to call the concierge to have us put on the list in order for us to check in. The apartment is very safe, which we liked. The elevator operated by scanning a key, taking you directly to your floor. So only residents of that floor could get to it. The apartment was exactly as described, and very spacious. Even though we only had 2 days in London, the apartment made it very enjoyable. The best part was that it was so close to Elephant and Castle subway station. So if you're using the subway system, it is super convenient!