We don’t like giving poor reviews but as someone else said, “Truthful reviews are paramount to AirBNB.”
That said not all was bad, so we’ll give the bad first, then the good so this review can end in a high note.
The bad
* Lift was broken. Again. Carrying luggage up and down 3 flights of narrow twisting stairs was scary, especially with bum knee and hip, even with carryon luggage. Good thing we did not have something larger.
* Window overlooks a car park which noisy revelers traipsed through during the night a few times.
* Thin floors/ceilings. People in room above could be heard running around quite easily.
* No switch next to bed for lights above bed. Had to remove key card at the bathroom then fumble in the dark to the bed.
* Switch for overhead and entry lights did not work.
* Light for bathroom sink mirror did not work.
* Front entry at street had overflowing cigarette butts in ashtray.
Beau was very responsive until we asked him about the lights. Still waiting for an answer.
He had messaged us about 1:00p the day of our arrival about the lift and offered to help us with our luggage until he left at 1:00p, but we did not get the message since we were en route on a train, notorious for bad wifi. HOWEVER, official check-in is 3:00p and we had already let him know we would be there after 3:00p, so at least a sign on the lift door to let people know it was out would have been helpful.
Reading other reviews, the lift is an ongoing problem, and it had apparently been out several days before we even got there, judging by comments from another couple staying there.
The good
* Easy check in with photos and detailed instructions very helpful.
* Great location! Easy access to tube, shopping and restaurants.
* Room was small but we only needed a quick overnight stay close to Paddington Station to get to Heathrow early the next day.
* XL bath towels and facecloths soft and fluffy.
* Room and bathroom was clean.
* Bed very comfortable (but pillows not).