Please be aware this apartment is for able-bodied guests only. Be expected that this apartment is up 4 flights of stairs, and there is no lift. Checkin was at 2pm, and the apartment was ready in time, we sat in the bedroom for 2.5 hours waiting for the cleaner to finish, and the reason given by the host was the previous guests had a late check out. There was no towels in the apartment. When we approached the hosts with the above issues, we were dismissed by them, with no provision of new towels, the late availability of the premises with no prior explanation or no recognition to rectify the lack of information in the Airbnb listing regarding the 4 flights of stairs. We left the property two nights early because of the experience we had with the hosts. Our request for a refund has been arduous, with the host not responding to our requests at all (either to say they would or wouldn’t supply a refund). The property itself was nice, homey and comfortable, but the experience with the host made it one of the worst Airbnb experiences I have had.