Lisa was a superb host - very quick to respond to messages and the check in process was incredibly smooth. Fantastic location close to transit lines, shops, groceries, and more. Unfortunately, there were bed bugs in the bed which it seems should have been resolved before our stay, as the previous guest made a comment about it. However, Lisa was very quick to apologize and rectify the situation by getting us to a new room, compensating for the inconvenience (in part), and having the entire room cleaned and fumigated. Overall we were impressed with the promptness of and professionalism from her responses. The cleaning team was also fantastic and we wanted to thank them for all their help.