Checking in process was great. We had some issues using our phone to contact Marko about our delay but he was so nice to have someone there to let us in once we arrived. The location of the place was great, very close to Waterloo station and easy walk to a lot of attractions. The apartment has 3 bedrooms so great if you have 5 people traveling. However, there's only really 1 full bathroom so takes a while for the 4 of us to get ready. Also, note that you will need to prepare for your own essentials. The apartment has one and a half toilet paper roll, and only there as a courtesy so we ended up going to the store across to get some more. Overall, great value and location!