Ana was an excellent host! Very easy to get in touch with and super helpful with check in and check out. She even held our bags for us a few hours on the last day after check out so we could go grab brunch before heading to the airport. The flat looks just as pictured in the photos: cute, well kept, and clean. Having access to the washer and dryer in the kitchen was extremely helpful. And the kitchen was fully stocked with plates, cups, cookware, etc. If I come back to London I would definitely stay here again!