My first stay was great. However, for my second stay, I found the bed and duvet had stains on it, as well as crumbs in the bed.
Stupidly lost my key during my stay which I admit is my fault. I got a new one cut but still got charged a call out charge of £25 even though the host said I saved a lot of hassle by doing that myself- not many people would.
The host, her daughter and Layla are very nice and polite, but if people are getting locked out most weeks (like they said) maybe change around some ways of accessing rooms