Sonia was very helpful and made the check in very easy for. The room is modern, clean and the bed is very comfortable. The ensuite is also new and very nice. Sonia and Oscar were very welcoming and friendly. We booked the room as we wanted to be near our son in Kensington so the location was fine but for tourism the apartment is a little out of London city. The bus is a 5 min walk and the closest station 15 min. There is a supermarket directly across the road. It was quiet and suited our needs for a couple of nights.