Overall, we had an excellent stay and loved the apartment. It was perfect for our needs: the beds are comfortable, there's space for a large group in the living room, the flat was clean, and the location was excellent for seeing London. The flat is off the street, so it's quiet at night and felt very safe.
Tommy and his team were the most responsive hosts I've experienced on AirBnb. They also went above-and-beyond to personally deliver some mail we received during the stay. Thank you for being incredible hosts!
Our criticisms are very minor: the blankets are a little smaller than I'd want for the beds, the wifi sometimes didn't work well for more than 4 or 5 devices, and the washing machine door broke (locking clothes inside, though we eventually managed to get it open).
We would definitely stay here again. Highly recommended.