We were a group of 8 that stayed in Marta & Eric's home for 6 night in early August. Since we were coming from the states, and did not know the bus system yet, we chose to walk to the home. It was a short and quick walk through very nice and safe neighborhoods. The home itself is very nice, clean, comfortable, spacious and in a great neighborhood. The beds are super comfy, good wifi, modern bathroom (there is only one bathroom on second floor, but we made it work with a schedule and we were not in the home that much). We were left with some coffee, teas, juice, milk, water, and chocolates that was such a treat when arriving to places and you don't know the area yet. There is a small patio that was great to sit in for morning coffee. Downtown Richmond was 10-15 minute walk (faster via the bus) and was a great place to see. Great little coffee shops, an Argentine eating place that was so reasonably priced with great food and was a sharp, classy looking place. Some nice clothing stores, classy pubs, a nice park, etc. I highly recommend Kew Gardens (you could walk to it within 15 minutes, or take the bus) as it is amazing! They have a tree top walk which at the top of the trees and you get fantastic views of all London! It is a great way to spend a relaxing few hours. Getting around from their home to downtown London was very easy. We would catch the bus that was a two minute walk and it would take us to the Richmond station where we could catch any train we wanted and make it into London in about 30 minutes ( I think a bit longer to go to Tower Hill exit, for instance). The Richmond station was very clean and safe, and in fact, all the trains (and buses) we went on (and we went on a lot) were all very nice and safe (the stations as well). Right outside the Richmond station is a Tesco (i think that was the name) local small market where you could pick up some food to take to the home. What a fantastic bus/train system London has! We bought an Oyster Card at the airport upon arrival (I suggest going to the customer service center at the airport if you have kids and need the 7 day or longer pass as the kiosk does not do that properly and you will land our getting confused and overpaying). (They also sell them for shorter stays) I highly recommend the Oyster card (we bought zones 1-4, Richmond is zone 4 and almost all the sites are zone 1) as it allows you travel on the buses and trains all day long! The cost per day that they can charge you maxes out, but since you bought the 7 day pass, then once your reach your cap on the card...