The flat looks exactly like the pictures. Upon arrival a few things were broken due to the previous guests. There was also no toilet paper or shampoo. After communicating with the host they did supply some. The location is great- close to Kensington Palace and Kensington Gardens and lots of public transport nearby. Parking can be very difficult, so keep that in mind if planning to bring a car. We were planning to park during our stay in the carpark near the flat but were told by an attendant that our car would definitely be broken into. We parked on the street and it was fine but we had to keep moving the car due to 4 hour time limits which was an unplanned inconvenience. Our time in London was fantastic! Our stay in the flat was good- not great, a few things were not as expected and host response left something to be desired.