Laura made me feel very welcome from the beginning. I wasn't able to arrive until 11pm, but she offered me a hot drink upon arrival and showed me around. The room was a good size and was equipped with everything I needed. The bed was very comfy and I slept well. The bathroom was spotless and Laura left towels and products in the bedroom. The Wi-Fi password was handy, as was the kettle in the room. Laura was very helpful, friendly and was happy to chat. I would highly recommend staying here if in the Uxbridge/Hillingdon area.