This was not a good Airbnb experience. Our worst actually. The communication was far too slow—it took over 18 hours to hear back from anyone concerning a serious issue with the unbearable heat. This flat has no air conditioning. It was like a sauna. Yes, it was unusually hot in London—but that is not an excuse There are easy, inexpensive solutions—like portable air conditioning units (£300). There were only two small fans provided for the three bed rooms. Two more fans were delivered after 20 hours. We tried to use the fans—but they just blew the hot air that was in the room. When we opened the windows during the day—the heat was awful and the sound from the busy street below is deafening. When we opened the windows at night—the loud music on the weekend prevented any sleep. That and we were serenaded by drunks until 4 am. The lift was also “out of service”. That meant going up and down five flights of stairs in the heat. Our experience was so bad we left on the second day of our three-day rental—knowing that we would loose $850 in paid rental for the final day.