Julie was great, easy to reach, easygoing and flexible. The apartment is beautiful, a 2-minute walk from the Clapham South tube stop, so very easy to get in and out of London. The place was spotless, beds great, it's a really nice apartment. One of us slept on the pullout sofa, which was perfectly comfortable. The only issue--and it's mostly a problem in warm weather--is that it's a very busy street. So if you want to have the windows open, there are sirens, buses, motorcycles, etc. roaring by. With the windows closed it's much, much better. But if you're a light sleeper, there's a fair amount of road noise. It felt nice to retreat here after a day of sightseeing, and there are a couple of cute restaurants in the next block for breakfast, plus a coffee shop & grocery for snacks and coffee. If you've rented a car, it's possible to park on the side streets if you pay attention to the clock and add money to the parking machine. Overall, I'd totally recommend this apartment.