The apartment itself is really nice and it is very accurate to the photos, although it is in the basement which is not stated in the listing. There isn’t much light in the apartment due to this, and we found that the corridor outside was quite cold. The lift was out of order which didn’t matter to us too much as we only had small bags but if we had larger suitcases then it would have been a struggle, especially as the stairs are quite narrow.
When we first entered the apartment we turned the heating on as it was quite cold in there and it took a while for the room to heat up so it was quite cold for a good hour or two. Also, whilst the television worked - there was no sound and they provided coffee but no English Breakfast tea, only herbal.
Despite a few niggles, the apartment was really nice and the bed was extremely comfortable. What let’s them down is their communication. It took them 4 hours to reply to me regarding my check in that day, and they only replied after I tracked down a telephone number to call them on as I was growing concerned. During our stay the television wouldn’t work properly and we tried to contact them to ask how to rectify it but we could not get hold of anyone through either of the telephone numbers provided nor through the app, so in the end we couldn’t watch the tv during our stay. We also tried to contact someone regarding a slightly later check out and we finally had a response 3 hours after we had left, which was rather disappointing.