Refrain from booking from this terrible host
It is very sad we had to deal with a host as inconsiderate and uncooperative as Erkan. His disgraceful behaviour has costed me thousands and is a shame to the airbnb hosting community.
Erkan: you have stained my image of airbnb hosts with your appalling communication. You have ignored my polite and considerate messages. Hopefully you won’t ignore this review, too.
Potential guests: I urge you to give your money to a host who will actually check for missing items at his property. A host that won’t escape his duties because he is too lazy to deal with a missing items request. A host that upholds the trust that should exist between him and the guests.
Read below for details.
I don’t happen to forget items at airbnb’s often. As a matter of fact, this was the first time I did.
As I arrived into the airbnb, I left my home keys on top of an extra set of Erkan’s airbnb keys. They remained there for the whole of my stay. They were extremely camouflaged with Erkan’s set of keys. So much so, that I forgot to pack them. As a gesture of safety and insurance against potential unfounded damage claims, when I left, I took pictures of the state of the property as we had left it. Among those pictures was one shot of property’s set of keys, to show Erkan that no keysets has gone missing. You guessed it, in the picture you could barely spot my personal keyset on top of Erkan’s airbnb keyset. I only realised this when I got back home and couldn’t open my front door. After getting in, I meticulously checked every part of my luggage for my keys, to no avail. Then, I checked the picture and spotted them right there. The last thing I did before leaving Erkan’s appartment was take that picture, so I was 100% positive that I left them there.
I went on to text Erkan. I was hopeful because I had photographic evidence and he had been fairly responsive til then. I offered him a solution right away, so that he didn’t have to ship my keys back home for a fee. He was dismissive from the get go. He said he had been there after we left and saw nothing. That there was no left behind property. I showed him the photo I had taken. His instant reacting was to ask why I had taken a picture of the keys. I explained the avovr and nicely asked him to please check again, he said he wouldn’t. After that, he has since not replied to any of my messages, even if he reads them. I know he reads them because, after kindly asking him to please check again his property more thoroughly a total of FIVE times, I tried calling his host phone, but he hung up on me (knowing it was a Spanish phone) or left my call to go straight to voicemail. So, I relied on Airbnb customer support to ask him to be cooperative, and he told them that he didn’t have my keys and that there was nothing to be done.
Why does he shy away from replying? I have no idea why, but I can wonder he cannot face the fact that he overlooked this detail while he was cleaning the apartment, or more likely he is too lazy to deal with left behind property. My idea is that he is money grubber, caring little for trust or what happens after his guests vacate. Let me tell you all that the airbnb community is built on trust: between guest and host. I left the house in an impeccable state. I cleaned the shower and did the dishes. I know what hosting is, since I host myself. I know customer support can’t do much more because it’s his property. But you, Erkan, are the very personification of mistrust. Of sheer dismissiveness. You were rude over text as soon as I brought forward the smallest of issues (and a solution to go with it, let it be reminded).
Now, I get to face the consequences of your poor competence as a host. I have to pay thousands of euros to change my whole door, since it is a reinforced door and changing the locks would not help. Hopefully somebody at Airbnb sees this and can help, because God knows this unhelpful, rude host won’t.