The great level of support and assistance from Natalia started from the moment of the booking confirmation. Natalia's communication was great and very much confidence building for an overseas booking. Natalia was at the apartment when we arrived and gave us a great run through the facilities. The apartment could not have been better located, a short walk to the West End, two underground stations nearby, great restaurants nearby, and London's draw cards like the British Museum are at your doorstep. The apartment is very well appointed with everything that you might need. Natalia provided a great welcome pack that negated any need for an immediate shop and was a very welcome surprise. This was a great stay and Natalia was a terrific host. This will be our go to apartment when we stay in London in future and I would recommend Natalia to anyone.