Let me begin by saying that we own rental property in the States and are aware how renters do not always treat properties with respect and how that can affect the quality of a place. We try to keep that in mind when reviewing places we rent.
The location of this flat could not be better. It is next door to the V&A and across the street from the Science Museum and the Museum of Natural History. Having said that, there were many disappointing aspects to the flat. The furniture is not as depicted in the pictures. There are two settees that are both old and the stuffing in the seats is virtually non existent and are therefore uncomfortable. The dining chairs have peeling vinyl/leather. The pillows on all of the beds are extremely thin and quite uncomfortable. We discovered a dirty towel on the floor behind one of the bedroom doors which led us to question how well the flat was cleaned before we arrived. There were cobwebs in some of the ceiling lights.
Upon arrival we had no wifi. We reported it to the owner and were given suggestions of things to try (such as turn off the router and turn it back on). We easily spent 1 hour on the first day wrestling with the wifi. Someone came on day 2 to look at the wifi and told us he would be in touch with the provider. We never heard another word from him about it. On our last day when I requested a refund of $20/day for lack of wifi I was informed that it was the provider's fault and the fact that we were there over New Year's so there would be no refund.
We had no hot water upon arrival. The man who was there to work on the wifi made adjustments to the boiler so that we got hot water. At that time, he also informed us that the bathtub with jets doesn't work and to not use it. When we used the shower in that bathroom, the door doesn't seal properly so the floor got extremely wet.
The kitchen had no towels for drying dishes at all. In addition, when I took out pans to cook, they were sticky and grimy and had to be cleaned before I could use them.
It would be nice if the flat included some sort of instructions or "how to manual" to inform renters about wifi passwords, location of boiler, how to operate the lights, etc.