Ahmed was responsive and made a huge plus to our trip by allowing us to add a day to our stay. The place was mostly clean and located near easy transportation in London. Everyone upon check in were friendly and helpful. A few things disappointed us were lack of paper towels, toilet paper and bowls/glasses in the kitchen. The heat struggled a bit on very cold days and the dryer took 5 times to the clothes dry. The biggest problem was that we left some trail mix inside a ziplock bag and it was nobles through by a rodent in the middle of the night - yuck.