Vanessa was very accommodating before arrival and friendly. I informed her I had to check in later as I work in the television industry things and shows over run. She arranged for me to pick the key without her there. I got in the front door but could not open the door to my room. It turned out that I was told I was in room 5 but after calling her she said she was on her way to sort the problem. I had to wait in the dark until she called me back (bear in mind this was past midnight and I was exhausted) she said go upstairs and check room 2, it was open. I was in! I had been told there was a mix up with the keys. The room was basic and the curtains were hanging off the rail and tatty. The shared bathroom was unclean and when I got up I did not want to shower because of this. It was also noisy and the pillows were old and uncomfortable.
Because of work and the train and tube strikes I had no choice in terms of locality to where I was working, but to return for a second stay. This time I had the correct room key. Number 5. It was a similar story. Pillows were old, noisy, dirty toilet opposite my room and right next to the kitchen. I didn't sleep. Again. I didn't shower. Again.
I had not complained up to this point as I really don't like to normally, but because of more train strikes I reluctantly had already booked a third stay. So I messaged Vanessa to cancel. This request turned into a personal attack, where she suggested I behaved badly at my job and that no money would be given back, and that no one else complained. She was rude and got personal. After 40 minutes of messaging to and froing, on my very tired 2 and a half hour train journey home she finally agreed to give me £30 back of my £47.95 paid and said 'good luck'. She also said she would reply to my review in a weirdly aggressive way if I left a bad one....I wouldn't stay here again if it was 50p a night. No doubt she will put a scathing response to this review (as threatened) I suggest before you book here, look at ALL the reviews on here where she is criticised. There is a venomous response. Lastly I would not have left this review had she not been so insulting to me with probably more to come in response to this.