Francien is a splendid host. Our experience with this B&B started before we arrived with great communication from Francien and speedy responses to all of my questions. The room was clean and the sheets smelled wonderful. It was so nice to have a common living room to sit in at night and not feel the need to stay in our bedroom. Francien made a real effort to include everyone in the conversation at breakfast. She even worried if my teenager was not eating. To top it all off, our cab did not show up on time on the morning we were leaving for the airport. Francien loaded all of our bags in her car and took us to the closest tube station that permitted us to reach the rail. I recommend this B&B highly. Sandy