Hendrik was always available and replied very quickly to our questions. As we travelled 8 people (5 adults and 3 children), he kindly provided us with information about local hospitals and urgency numbers. The house is perfect for a large family, since it has 4 complete bathrooms with bath/shower! It is stylish and functional. Heating and hot water worked perfectly and the rooms and common places are very cozy to share time with family or friends. The piano and guitar in the living room make the rest if you are a musical family planning a trip! The kitchen is spacious and it has everything and more you may need. The placr is appropriately located to move everyday to central London, to Kew Gargens, or enjoy around. Very importantly, Hendrik was absolutely flexible with our check in and check out hours. We could arrived earlier and leave later. Overall, a fantastic experience!!!