Beautiful apartment in a great location. After confirming the reservation, I asked Roya for check-in information, prompting her again 2 days later, and finally getting a response 5 days after my first inquiry (my travel companion had already started his trip at that point). We were only given one set of keys to the flat. When I asked Roya for a second set, she said the previous guest had lost a set, and she was still waiting for her agent to make additional copies. I asked again the next day, telling Roya my travel mate was very upset about not having a set of keys, as that greatly impacted our plans. We constantly had to coordinate who was likely to get back first, then wait for the other person before going out again, etc. After three days of frustration -- including escalating the issue through Airbnb's Resolution Center -- my travel mate ended up leaving two days before the end of our five day stay at the flat. Unfortunately, that incident not only caused a great deal of frustration during the trip, but also ended what had been a great trip (which we had been looking forward to for months) on a sour note.