I booked for 3 nights stay considering there’s kitchen, 4 bedrooms and allocated parking since we were a family of 7.
Unfortunately, things got of to a wrong start from check in.
We reached at 1445 at the place and noticed the cleaner just going into start cleaning while our checkin time was 1500. The cleaner would need about an hour to get it done and we were told to check in later.
We left the car at parking to spend the time In Westfield.
Upon our return at night things weren’t right.
1. The main door handle was shaky
2. Bathroom hinge was broken and would not shut
3. Sticky cabinets
4. Mould all over the bathroom ceiling.
5. Mattresses were nearly at the end of their life with some of them nearly flat and couple of them had spring sticking out which hurt the back.
After contacting the owner, he did send someone over in the morning to fix the main door and tighten the hinge (but the bathroom door needs replacing as per the repairman)
All this time we found it really uncomfortable in using the toilet and worried about mould issues and the owner did not even apologise to me about the inconveniences from check in onwards.
Airbnb CustomerCare were superb in dealing with this as it was not suitable to stay anymore. We checked out the following morning and received the rest as refund.
We had to stay in a hotel for the next 2 days which was a relief considering the experience we had.
Overall, this property has promise, adequate for 7 people but badly looked after which takes away the merits.
The only thing I would recommend is the Airbnb customer service- it was spot on and they regularly checked on me to put things right.