When I first arrived it was difficult to locate the concierge where I was supposed to pick up the keys, then the concierge appeared confused and claimed he didn't have the keys. Then there was a lot of back-and-forth between him and Melanie and me and Melanie until the keys were found. The apartment and the room are nice and spacious with a private bathroom. Unfortunately, the room was not properly clean when I arrived, and there were no clean bedsheets or clean towels. However, Melanie proactively provided these after I contacted her and she came in and cleaned the place up. Overall, my stay went smoothly after that. I think with a little more care into keeping the place clean and providing amenities on arrival, this place would be perfect for a stay in South-East London. Location is great with beautiful areas like Greenwhich and Blackheath nearby, and with good connections to central London.