I had really high hopes when booking this stay, even upon arrival I was so excited. The host met me and showed me around, the suite was great, and the location is fantastic…truly, better than I expected.
But part way into our stay things started to go sideways. We were only given a couple of rolls of toilet paper, and although the host was quick to handle it when I asked for more, I would have loved just having several extra rolls in the unit for an emergency of this type rather than having to communicate this to the host and then have to wait for a remedy. Humiliating and extremely inconvenient.
The fire alarm went off every time we made toast. No burning, just lightly toasted. Then the smoke alarm in the hall of our suite started to malfunction and beep loudly every 20 seconds or so. We came back quite late (approx 10pm) and so we had to wait for our host to connect with us and send someone to come over and fix the alarm (it needed a new battery). After trying and failing to fix the issue, he said they could send someone in the morning to fix it, and since it wasn’t an option (only in our opinion apparently) to try to sleep with a smoke alarm beeping loudly every 20 seconds, my husband ultimately figured out how to remove the alarm so the guy could change the battery. This whole ordeal went on for over two hours, until after midnight.
This made for a very taxing and long end to our already long day.
Summary:
Pluses:
* The location is superb!
* The host(s) we’re helpful, attentive, welcoming and prompt to assist when things went wrong.
* The suite is very clean, comfortable, well designed and seems recently renovated.
Minuses:
* No central air conditioning. A window unit air conditioner is provided in the living room/kitchen area, and it works well, but the bedrooms are down a long hallway far from that area so the bedrooms were extremely hot. The outside temperature was always cooler than the inside temperature of the suite (save for the living room where the A/C unit is located). The fans helped, but the bedrooms never really cooled off.
* The fire/smoke alarm was a real point of contention. The one in the kitchen would go off when toast was being made, and the hallway one was malfunctioning and going off every 20 seconds for a long time. I know they don’t really have very much control over an issue like this, but it really ruined a whole night of our trip and I’m sure the guests staying on the sides of us were not thrilled about our alarm continuously going off either.
* I really hope they add a larger supply of toilet paper. Although a small thing, it added up to a big inconvenience (we’ve all been there, finish your business but no toilet paper left) it’s mortifying. I hope they don’t let a guest go through that again and just stock extra.
* The neighbors who live directly above are long term residents (they live here full time). They are extremely loud. The noise goes on all hours of the night. Running, jumping, dropping things, yelling… it was unbelievable. I don’t recommend staying here if this would bother you. I wish I had known before booking.
Although there were some great things about this place, the bad ultimately outweighed the good.