I am an Airbnb super host myself so I know what details guests appreciate and how nice extra touches and cleanliness matter to guests. Sadly, we were underwhelmed by this apartment and the lack of communication from the host.
When we arrived at the apartment the code listed on our instructions did not work. We didn't receive a welcome message before our arrival as the listing mentions. We had to go into the restaurant on the corner and ask if they knew the owner. The restaurant manager asked me to wait while he called Paloma and then he let us in and told us the correct code to the apartment. Paloma never messaged us personally, which was disappointing.
I messaged her with a question the day before we checked out, about the possibility of leaving our bags while we walked around London our last day - and she responded after we had already left, saying yes to our request but it was too late.
The bedroom bed was comfortable but the 2 couch "beds" were terrible with a hard bar down the middle of both. If those are listed as beds they should have a foam topper to compensate. Especially since there is a charge for extra guests. There is no bedside table in the bedroom, just a dusty lamp on the floor...
The apartment was dusty (dust on the lamps/fan, under the furniture, and in the bathroom- no attention to detail). Some of the dishes were dirty and the fridge froze our food because the freezer door doesn't latch correctly. I didn't notice the note asking to make sure the freezer was closed tightly until after it had already gotten stuck open. There should be a note on the outside of the fridge or in the apartment directions, not simply on the outside of the freezer door which was hard to see.
The location is GREAT! and the breeze blowing through the apartment was nice. Close to the Victoria Station and lots of great restaurants and grocery stores.
If the apartment was cleaner, the beds comfortable and Paloma had contacted us with instructions it would have been a great stay. but as it was, it was not what we expected from the previous reviews and the Airbnb listing title. If the apartment was "Newly refurbished" that happened a while ago. It saddens me to write a bad review, but I feel there are things that can be improved and then this would be a great spot in London.