The place is good with some shops around; a bit far from Bermondsey underground station, particularly if you have heavy luggage, shorter to London Bridge though station refurbishment works make the access temporarily longer, but it s an easy walk. The flat is just as described, very large and quite good for four since there are two separate bedrooms and two bathrooms, one is ensuite; little balcony is nice though just towering above a crossroad; it seems to be a refuge for smokers; flat is very well kept and the place is very secure; though on a busy road it's quiet particularly at night, as double windows give good protection; heating worked perfectly and it was a good thing though we are in early june! wifi worked perfectly well in every room; plenty of hot water, and washing/drying machine works well; kitchen has not many cooking tools but enough to prepare a basic hot meal and breakfast; beds are comfortable and there are enough towels in bathroom; so we are getting close to full mark, but I will lower my rating because of three unpleasant details: in both bathrooms (one with shower only, and the other with shower over bath) both handprays did not work or had so little pressure you could not imagine they had been created to rinse; and in the shower room we could never operate the ceiling showerhead, which means that out of 4 devices we could use one only; so either this does not work properly or there should be some clear explanations on how to use the taps; because having 3 taps and nothing out of anywhere, whichever way you turn the taps, is rather unpleasant; second thing is that when I arrived, the check in instructions which had been sent, were totally wrong; I was supposed to get the keys from the concierge with the code sent to me by the owner and the concierge said she had intsructions from the building management not to do so and she was not allowed to give keys to anyone. I had to contact the phone number of the owner, got in touch with a third person and after a few minutes I got an sms from the owner giving other instructions and I could get the key from another place within minutes; it seems this is a very efficient way, I just had the wrong information; and can you imagine that: I was just arriving from The Netherlands , where weather was splendid, I had to walk in London for about 25 minutes in wind and rain, from underground to the place, my phone battery went off because it was very cold in Ln, and I could not get the key; fortunately the concierge allowed me to charge my phone battery at her office so that I could call the owner; no real tragedy, but since this was first impression, that's the kind of things you can't forget; last is the fact that the owner...