a cosy and well-appointed apartment in a great, central location and with fantastic views of London. our hosts communicated with us regularly and proactively and although we didn't have any issues with our stay, I'm sure they would have fixed them promptly if we did. the only real downside was the check-in and check-out experience - it would be far better to be able to pick up and drop off the keys at the building reception desk downstairs, instead of having to go to a shop at a separate location (about 5 minutes drive from the apartment building). notwithstanding, we would definitely stay in this apartment again and recommend it to others visiting London.