We never met Tomasz but he was so quick and helpful for whatever we needed: organising our parking permit, printing out our boarding passes, etc. He provided really helpful instructions for check in too.
Yes, the room is pretty small but it was fine for us for one night, and we needed somewhere relatively central but with parking, so this suited us fine.
One thing if you are driving, is that Tomasz's place is quite close to the Congestion Charge Zone, so pick your route carefully and you'll be able to arrive and depart without crossing in to it.