Anette and Tobias were readily available and answered all the questions we had. They also on request, provided us with useful and practical tips on travel from Heathrow to the apartment and where to store our luggage since we arrived in London early morning. Nice and safe neighborhood, close to Hammersmith shopping area with lots of shops, 4 tube lines and plenty of buses, some of which ran for 24 hours. The apartment was clean, modern and as shown on the picture. Would like to stay there next time we are in London.