Absolute disappointment and disaster. Me and my mother travelled to London Sunday morning 28.8 and booked the place the night before. (Confirmed) I landed earlier than her and went to meet the house manager at the flat who showed me a dirty and dark flat in the basement. It didn’t just look completely different, it was a completely different flat. When I confronted the house manager about it he said to call Booking eventhough I booked on Airbnb. He also told me since it’s Sunday he won’t be able to contact anyone to check our booking. I then contacted Park Lane over Airbnb where they assured they will get me the flat I booked, which apparently was in the same building on a higher floor as I had thought from the start. Then they let me know that in fact that place isn’t available and offered us three options: 1. To pay more to be put in a better flat in Mayfair 2. To get total 100£ discount for staying in the basement flat 3. A full refund. We took the full refund and booked elsewhere. They handled it so unprofessionally and didn’t apologise or take any sort of responsibility or provide a solution to a problem they made. Strongly don’t recommend!