The location is great; close distance to public transportation (bus stops around the corner and an 8 minute walk to 2 tube stations). A few grocery stores are close by and you are directly across the street from Whiteleys mall which has a few shops and restaurants (the food was great at All Star Lanes). Size of the apartment is great as well. We had 5 adults and we had plenty of space.
Cleanliness and communication leave much to be desired. The beds had no fitted sheets so we constantly woke up to a bare mattress which is very unsanitary. We did not receive any sort of check-in instructions or information on how to use the appliances. When we asked for more information we did not receive a response.