*MUST READ IF CLEANLINESS IS IMPORTANT TO YOU*
I never met Susan, only her Husband. Through chat she's super kind. The check in went amazing. I missed my flight and Susan and her husband were super flexible, which I greatly appreciated.
Unfortunately the apartment wasn't clean at all. The mirror, shelves and bed site table all dusty. Like several weeks dusty. Shower wasn't cleaned at all, toilet and toilet brush brown - and the rest all very poorly cleaned. The only thing that seemed fresh was the bedding. So I spent my first couple hours cleaning.
I had lots of work to do and didn't want to stress about cancelling and thought, ok it's only for 2 weeks, will be fine. After a couple nights however I changed my mind, as I found dirty kitchen utilities, a non working dishwasher, hair in the fridge and I froze at night as the heating would turn off or change automatically. There was no way to keep it warm all night.
So I got in touch with her husband and explained the situation to him. Everything was handled very poorly, bad communication about a round, he told me many times that the flat was deep cleaned a couple days before my arrival etc. I mean, I didn't care anymore, but fact was - it wasn't. So why pretending?! I just didn't understand why an adult had to lie about when and how the apartment was cleaned. I took pictures, unfortunately they can't be attached. If they really hired someone to clean they could have burn their money, bc that person didn't clean anything or did the worst cleaning job I've ever seen.
So overall, Susan seems super kind, but I wouldn't suggest staying there. The flat is just not what you'd expect it to be. Not modern at all, old Ikea furniture and rusty and definitely not "super clean".
The whole communication at the end with her husband was also a very disappointing experience. He'd ignore me and then become rude, saying I only stayed there to receive parcels. I paid 2500 pounds in advance, if I only wanted to receive parcels I'd do it differently. I expected to stay there the entire time, that's why I received parcels.
Anyways, bad communication from his side, poorly cleaned apartment, Susan is very kind however. So I'd suggest to get a better cleaner and handle the communication without anyone else (husband) involved.