Ali himself was helpful in resolving issues we had with the heating(the heating decided to not work during the most freezing days of our stay) and the sink water not going down properly in the bathroom. But we expected a studio flat and turned out to be a private room with most of the kitchen appliances in the communal area which was pretty disappointing. Not the host’s problem I guess, but the room was quite old and very small compared to the picture adverised but it had a new bathroom which was nice.