Vladimir was great with communication in the days running up to, and on the day of check in. He was flexible with when we arrived, and was more than accommodating. Both him and his wife gave us a warm welcome.
A little bit kooky and eccentric, perhaps me and my workmates (try and imagine 5 burly lads in slippers drinking from dainty tea cups) are not the target demographic of Vladimir, but he was extremely friendly and helpful in any case. It was just what we needed for a pleasant nights stay, and I imagine it's perfect for someone departing from Heathrow looking for a place to stay.
I can't praise our stay enough.