Rajna gave good instructions from Heathrow, then met us as we arrived and gave clear instructions on how to use the facilities. The room was comfortable, if small, but was very adequate for me and my son. The mattresses and pillows were very comfortable. She provided cookies and hot tea and coffee, a well as a cool pitcher of water. Other guests came and went during our stay, and we found the slight noise they made on the stairs and floor almost imperceptible. The tube stations are very convenient and easy to find. This was a good stay, and a great value.