The lack of compassion and communication from you has been horrendous. Given you know my circumstances not an ounce of empathy has been given and has created a level of stress I don’t need when having lost two Grandparents recently and couldn’t attend with the rest of my group to the Airbnb. I would suggest you work on this for future customers, as this isn’t ok and has been extra stressful when planning two funerals.
As you know you stated the flat was “in a state” my friends who are all professional, respectful women. I disagree with statement and the pictures sent. We are having to pay an additional fee for extra cleaners when it did not need this. They stated that the electrics and light switches did not work properly when they arrived, there was excessive noise from the surrounding flats. Not ideal when trying to sleep. No ability so sleep properly due to the lack of blinds in the living room. No cleaning products to actually clean up including: bin bags, spray for surfaces, hoover and or brush and no scissors. This then meant one of my friends cut herself trying to take down a balloon. A balloon that was not a party but a way to celebrate a friend. My friends can only clean up with what they have access tons The complete ridiculous additional cost for “extra cleaning” is quite frankly, ludicrous. A balloon burst creating confetti on the floor, this warrants “extra cleaning” when all it needs is a hoover accessible to the people staying in the Airbnb. When trying to discuss this matter you have been unco-operative.
I absolutely would never recommend this place to anyone. If you don’t want this flat to be used by more than 2 people, don’t advertise it as that.