The location of the flat was wonderful. Just around the corner from the Tottenham Court Road tube station and a short walk from Leicester Square station. It was also close to several restaurants and shops.
The flat itself was spacious and modern.
Unfortunately, we had several issues with the flat and feel as though they can be attributed to the fact that this is clearly a company-run flat rather than one rented out by an individual or family.
To begin, while we were prepared for a walk up, there are an unusually large amount of stairs-62 steps (an average flight having 12 steps so, instead of a 3rd floor walk up, it's more like a 5-floor walk up.)
The apartment advertises a washer and dryer but, despite repeated attempts (using the manual that we had to ask for) and having used a combination machine before, the dryer never worked and no one ever came to address that.
We also asked for a second set of keys because there were six of us in the flat and we weren't always together. While we were assured a second set would be delivered the day after we checked in, they never arrived and we were there 5 days. As a result, half of our party was locked out one night when we arrived after the gate (opened by a key card) was locked. The people already in the flat had to get out of bed to Come down and unlock the gate.
The first page of the "welcome" binder in the flat was a list of fees and penalties-not at ALL welcoming. There was no information about the neighborhood/restaurants, etc. that we had enjoyed in the other flats we have rented.
Finally, and much more minor, we could tell the people who run this flat have never stayed there because there were small things that one notices after only staying one night-the windows do not open, all the beds are all wheels so, when you sit down, the beds roll, the television in the third bedroom didn't work and the reception in the other two bedrooms was terrible (we noted this issue and were told someone would come to look but the problem was never resolved).
We don't feel as though we were being unreasonable with our expectations and, having stayed in three other AirBnB flats during our trip, the experience here was VERY different.