My booked should be 3 months stay but I only stay for 8 weeks due to various issues with the property, such as cold tap water, cold shower, toilet leaking, and water leaking resulted serious electricity issue (main switch constantly tripped and i could see spark when i attempted to turn it on). I did raise these issues to the host every times these issues happened, the host did try to send someone to fix the problem, but sadly she wasn't unable to resolve all the issues properly. As a result, she is unable to provide me a safe place and I haven't been living in peaceful during my stay. The condition of the property is poorly maintain.
With all these issues happened one thing and other (never ending), she left me no choice to cancel my booking earlier. All these issues clearly are the proof of this property is not adequate to be an Airbnb due to safety issue, but due to the cancellation policy, 30 days cancellation penalty applied. The host and Airbnb refuse to provide full refund for the remaining days.
The customer service of Airbnb wasn't helpful at all in this matter, as they claimed the refund is outside the cancellation policy must be at the host's discretion. They refused to provide me a satisfy answer by closing my complaints. Plus the host threatened me and accused me for something I didn't do, although she did let me to pick up remaining things after I left in the property the next day.
I have been travel a lot and used Airbnb quiet a few for the past few years, but this is the worse experience I have ever come across. Until the host did some proper work on this property, otherwise I wouldn't recommend anyone to stay.