My family (husband and two kids -- ages 3 and 7) stayed at Margrit and Huw's place over Bank Holiday weekend. It is a FABULOUS place for families. (Parents -- they have unbreakable cups/plates for kids. You know what I'm talking about here. The windows are also very safe, an issue we encountered with other potential flats in London.) The apartment was extremely clean and the location can't be beat (especially being across from a large park). We were able to walk from the High Street Kensington tube stop in under 10 minutes (with kids and all of our luggage). Check in was very flexible. We arrived via the overnight train from Scotland, and Huw and Olivia met us early to allow us to drop off our bags while they cleaned from the previous guests. They also worked with us to get an early (lunch time) check in, for which we were very appreciative. The nice part about having someone meet you for check in is that they can show you things -- like where to drop off the trash or how to use appliances in the kitchen. Olivia was very kind and patient with our questions. You can't go wrong with booking Huw and Margrit's place.