Michelle is a very good hostess. She answers quickly and is always available to answer questions. She is also very friendly. The apartment is actually a bit bigger than what you can see in the pictures, and it is very comfortable. I stayed there for 12 nights and had no problems at all. The location is particularly privileged to visit London landmarks such as Hyde Park and Buckingham Palace. It is also within walking distance of Westminster Abbey. So overall it is a good place to stay.