It started really well although retrieving the key was a bit of a hassle. Place was spotless and there was a welcome pack of scones, jam and coffee.
I travelled with 2 other friends in the creative field. We paid for 12 days ($$$) but there was a total of 4 days where wifi was completely unresponsive. We did not make any changes and movement whatsoever with the router before this. This was really bad as we picked the place because it claimed to be suitable for work too. All three of us were affected and incurred more expenses getting temporary internet to get urgent things done. File sharing was impossible and skype meetings had to be cancelled. I informed Lucy in the next morning and asked for updates but she only replied at night to say she couldn’t solve it. The next days we asked for suggestions, advice and asked about the pocket wifi listed in amenities and was completely ignored. On the last day she replied that it could be an engineering problem and proceeded to leave details about leaving the keys. I asked if we could be compensated but again it was ignored.
While we understand some things may crop up beyond our control, steps to rectify or compensate these inconveniences shouldn’t be ignored.