We really liked the way how we got offered solutions for the check-in and the check-out. Najwa always replied very fast and we could bring our luggage even before our check-in.
The room was nice, but the carpet smelled a bit. We only got bedsheets, but in the wardrobe was a blanket (which did not fit into the bedsheet).
In the morning it was very hot in the room, as the sun came directly through our window. There is only a curtain which doesn’t keep the room dark.
The bathrooms could be cleaner, but as we only stayed one night, it was okay. It was nice to have two bathrooms.