James and Anita are super nice and so willing to help if you need anything. They do live in the flat but mostly kept to themselves while I was there. The location is as described, and while it's not in the center of the city, it's super accessible by public transport and much quieter in the evenings than other neighborhoods. The room is quite large for London standards, and having a private bathroom is a huge perk. I was able to keep some things in the fridge and use the kitchen whenever I wanted to, which was great. If you have a sensitive back, just be aware that the mattress dips quite a bit in the middle when lying down.