We did not meet Aca in person, but that wasn't a problem at all. He made sure we had a smooth transition into the house and he was super helpful by being flexible with our check-in and check-out times. The place was just as pictured and we had a very comfortable stay. The house was a bit further out of the hustle and bustle of London, but we liked it that way. Public transportation was close by and it was easy for us to get around. We loved the apartment and felt so at home! We would definitely come back if we had the chance, and we definitely recommend it to others!