Laurelle was a great communicator and answered any questions right away. She was also quick to fix any problems. We had a clogged drain and someone was over the next morning to fix it. The beds are firm but comfortable. Wapping is a cute little town and convenient to all the tourist sites. There is a little park behind the house for walking and cutting through to the major street. The apartment had all the items we needed for our stay. It was the perfect place for the few days we were in London.