We had a great stay at Sam’s flat. We stayed with young children and Sam explained (even sent us a video) about the number of flights of stairs. The flat is in the best location for access to the restaurants, shops, station etc. It was super tidy and clean and everything was new, and Sam was really helpful.
There wasn’t enough crockery for 5 of us staying there at the time, and it would have been nice to see a few more soft furnishings, bed side lights and pictures to help make the flat seem more homely, and we did have to assemble the dining table, there was also a door handle missing from a bedroom which meant we couldn’t close it. But we did write to Sam with this feedback and he responded immediately.