Me and my family have visited London for 5 days and we stayed at Susan’s apartment.
Susan, as host, from the very first moment of our reservation was very helpful and her responses to our answers were always immediate. The instructions she gave us with regard to our check-in/out and the location of the house were clear and easy to be followed. She has also informed us beforehand that the elevator in the building would be out of service during our stay, so we were prepared. Overall, she was kind and ready to provide us with any kind of information anytime we asked for it.
When it comes to the apartment, it is just lovely!!! It is located in a very nice neighbourhood with shops and cafes, close to the city centre and it is very convenient in terms of transportation, since it is very close (less than 3mins.) not only to the tube station but to the bus stop as well. The house might be also better than the photos of the site!! It is clean, spacious and cosy, while the kitchen is fully equipped with all the necessary utensils.
It was the first time we have made a reservation through Airbnb and we are more than satisfied with the services provided by our host. Thank you, Susan!!!! :)