My experience and Alice and Chris's was a very pleasant one. The apartment was very cosy just like how it's shown in the pictures. They had everything you would need, from detergent to pans to even a London guidebook!
The hosts were very responsive and one example was, we faced a slight water problem with the heater during our stay and much thanks to Chris whom made his way to the apartment the following day just to make sure everything was alright.
Other than the little bump, everything went well and I had a memorable stay in London! Thank you Alice and Chris!