I completely agree with Jeff's review in May 2017. I also had very mixed feeling at Veronica's flat there. I stayed with my colleague for business trip.
Positive: Veronica is super friendly, responsive, kind and nice landlady. She's willing to help us and give proper advice to us. The location is very convenient if you go to East London. The bus 78/21 goes to Tower of London area within 30 mins. The bus stop is 5-8 min walk from the flat. The area is very quiet residential area where you can feel safe. They have everything at the flat, clean and plenty of towels, hairdryer, body shampoo, shampoo, toilet rolls and all kinds of kitchen stuff.
Negative: The toilet was broken, which means we couldn't flush the toilet. We had to use a bucket to flush water every single time. Some water was leaking from the bottom of the toilet. We found a leftover paper with some obvious stains in the toilet. Although she was willing to help and sent a plumber to the flat, the toilet had been broken even when we left there. Toilet is a basic facility everyone needs to use. It was unfortunate she didn't check before our check-in. Also the room was a bit smelly with dust and smoking. When we used the ventilator, the air was full of smoking smell. There were some dust on the floor which was very obvious as soon as we checked in. We were very suspicious of the cleaning if the cleaner came to the flat and did their job properly.
As Jeff mentioned, I wish our comments helped the flat to make nicer and cleaner. The flat itself is nice in the good location and the landlady is super friendly. It's been over a month since Jeff made the comments. Hope Veronica fix some of the problems we mentioned for the next guests.