Kim was very communicative and wanted us to enjoy our stay. There were a few work arounds in the flat itself. The bathroom door didn't latch so there is a door stop to help keep the door closed when using the toilet/ showering. The blow dryer has a several hour cool down period once it has been used and cannot be switched on again for quite some time. This was challenging as we had myself and my daughter who both use a blow dryer, so one always got stuck with wet hair. The flat is in a great location and a good value for the money. I would stay again, just bring my own blow dryer.