(My worst experience so far), I sent a message to the host asking about an earlier arrival because my flight landed at 9AM and I wanted to arrive around 10AM. The host said that it was fine to arrive at that time and the room will be ready, even he sent me a pre-approval.
When I arrive at 10AM, nobody opened the door, I try several times, I didn't get any instructions, and I was trying to reach the host several times.
I had to reach AirBnB support and even them, haven't been able to reach him until 11:40.
I was waiting for almost 2 hours for the host to send me the instructions, and when he responded, he even lied to me saying that "all the details are on the reservation". I had to sent him several screenshots demonstrating that there was no instructions on how to get inside the house or the room either.
I finally was able to get in after a lot of help of the AirBnB team (The host wasn't offering any solution until AirBnB step in).
2 Hours later, I got inside the house and got the key just to find that the room has no blankets and sheets and it was really dirty (They didn't clean the room at all).
I called AirBnB support again because the host keeps saying "the room it's clean" and sent some pictures to them, only until that point the host asked the housekeeper to clean the room.
I had to wait more time, I arrived at 10 AM, but only been able to get inside the room at 13:25PM!!!
Really, the worst experience after a very long trip.