Gareth was helpful and communicative throughout our stay. Any issues, Gareth replied and remedied quickly, such as needing a new iron. The location was in Zone 2 and very close to a tube station, so took no longer than half an hour to get to most locations (very good for London). I have read a previous review that complained about hot water, but we never had this problem: just make sure you switch on the red switch for the boiler and you'll be good to go. I left some jewellery in the flat and Gareth has managed to find it and has offered help in getting it back. We loved our stay in London and the flat was a bit part of that. Thanks Gareth.