+++CHECK IN : APT WASN’T READY, FIRST DAY WAS COMPLETELY WASTED.
The apartment WASN’T READY upon arrival, had to wait for hours in the cold weather, the key in the box simply didn’t match. When I arrived I found out that the key doesn’t match and the cleaning lady is locked out and waiting for a few hours already for someone to come and fix the issue.
So I started to call to the “emergency “ number that I was given. The host (James )never was involved, every time I called I was answered by a different person in a call center.
I had to call multiple time to explain the situation over and over again, while waiting outside in the cold weather for hours after 15 hours flight and pregnant. (couldn't get in to the apartment as the key didn't match). Every time someone else would pick up the phone (it's a call center, you never deal with the host) with no Idea who I am and what's the issue. After hours of waiting, visiting a local pub to use the restroom and to charge my phone, finally got in, but apartment wasn't ready of course, I had to call multiple times again to ask for the cleaning server to come in as the cleaning lady that was waiting with me already left as he had other commitments.
Also called a few times to report an issue like broken heater and fridge and again no one ever showed up or return a call. I was promised to be reimbursed for the cleaning fee and the first night as we technically couldn't use the apartment, but never happened.
+++FIRST DAY WAS COMPLETELY WASTED on calling and waiting.
Apartment: overall as in the pictures, but the sofa in the living room is over used and completely smashed / not useful, we were hoping to have some nice family evening in the living room, but ended up spending most of the time only in the bedrooms, which are very small with no storage (in room 1 the closet is full of host’s stuff and no storage what so ever in the room 2) So technically you have to keep all of your stuff in the suitcase on the floor.
The garden patio space is very dirty and very unpleasant for to use.
Kitchen: No oil, salt, paper towels or toilet paper.
Windows/Safety : it’s a ground floor apartment. Front windows have no curtains, only see through blinds, makes it completely open to the street, especially at night time. The back door to the patio has almost no lock and also made from glass. Overall didn’t feel safe.
Location: quite street with nothing near by.