Although I personally did not meet Alessandro, my parent's who did meet him thought he was very considerate, polite and helpful. The apartment is in a great location, two decent sized bedrooms, comfortably fits 4 people. The beds are very comfortable, there were two large towels for each persona and toiletry incase you forgot to bring your own. Alessandro was very nice bought bread, cereal, jam etc for breakfast which was much appreciated. The apartment is overall nicely furnished. The only downside was the fact that there was no heating in one of the bedrooms, although Alessandro did come over to sort it out, the problem is the radiator which is too small for the bedroom. If it were the summer then things would have been perfect. Nonetheless I highly recommend this apartment.