Luis was responsive throughout, even as my arrival changed last minute. I felt safe as a single woman walking home at night from the theater and leaving early in the morning for my flight, and the neighborhood was quiet for sleeping. It was wonderful having a full communal kitchen with washing machine to use, and everything was clear and well laid out. Unfortunately the tube was partially shut the weekend I was there so had to use Baron's Court instead of West Kensington station, but it was a blessing to have both options! Thank you for creating this home away from home!