Communication was spectacular and easy! The space is as shown and there is detailed information on rules for the space and what is nearby in terms of location! Questions were answered immediately and accurately and with friendliness! The location is fantastic (literally 5 minute walk to the underground) with access to all of London, 35 minutes direct Tube ride from Heathrow, and shops, pubs, and eateries everywhere! (we love Dartmouth Castle Pub). The space is incredibly clean and well appointed. The shower doors do tend to leak so be mindful of the need to use the bath mat every time someone showers to soak up the water on the floor. It is a bit pricy but worth it. The only two things to note are that if you want to use both beds, there is an additional charge for linens (which I believe at the daily rate, should be included) and if you need flexibility in terms of arrival or departure outside of the stated check-in and check-out times, it is not possible. I paid for an extra night because I arrived from the US at 7am and check-in was not until 3pm. Even though no one else was staying there the night before, I had to pay for a full night (not even a half-night). Additionally, my friend wanted to leave just her suitcase for 2 extra hours the day of check-out while the maid cleaned, because of her flight time, and was not granted permission to do so. Overall, it is an excellent place to stay to see London with ease and enjoy a safe, easy, and very "non-tourist" experience. If you don't need flexibility or mind the extra cost for sheets--it's perfect! I would stay again!