One word to describe Zdenka is reliability. Communication with her is honest, clear and quick. This apartment's location is very convenient as it is a 5-minute walk to the Pimlico station, the bus stop is closer yet. I had the opportunity to quick meet the other guests and they were all very nice. The apartment was clean and having the tea, coffee and snacks were a super plus. Also, access to use the washer was a life saver for me. Zdenka is very accommodating and a fair person. If I go back to London I would definitely stay in this apartments again.