The apartment was largely as described. The only negative was that when I arrived there was serious damage to the wall below the TV, and I was not made aware of it at all prior to my arrival. It seemed like City Relay didn't think this to be an issue, however I was really disappointed to meet the wall in such a state, and would have appreciated and been very understanding if I had received a heads-up at check-in or prior. Aside from that, the apartment was incredibly clean, and we were provided with absolutely all the household items we needed during our stay, including kitchen napkins, full sets of cooking utensils, glassware, cutlery and bakeware. The kitchen was a dream, and had all the amenities listed. The TV had cable with lots of channels. Both rooms had clean (I can't stress the cleanliness enough), spacious workspaces/vanity set-ups. The hot water in the bathroom worked perfectly well without any trouble and all the appliances worked perfectly well. More than enough spare bedding and spare towels were provided. The carpet was clean and very soft, I think it was new. There were no personal belongings in the apartment when I arrived, which I appreciated. The apartment was like new, however the building itself was quite old. Check-in was very easy. You do not check in at the property, you'll have to go to their office which is a few minutes walk away (roughly 10 minutes with my suitcase), and check out was very easy. Response times were great and I never had any trouble reaching City Relay, I even saw their van driving around the area a few times, which was comforting, because I knew I could reach them if I needed anything. The train station was very close by (about 5 minutes), and there was a bus stop and small supermarket close by (about 2 minutes). The location also had a very large selection of restaurants on the adjacent street, and there was a larger supermarket about 10 minutes away. We walked to Shepherds Bush and it only took about (30 minutes), however getting to Oxford street took longer (We mainly walked or took an Uber). Overall my family and I felt very safe and at home at this accommodation, it felt like we were living in London for two weeks.