Lara arrived to meet me outside the apartment with her 3 young children in the car. I had asked if there was a lift in the building and said I needed to know that because of my bad back. There was a lift, but to get to the room, I had to actually climb 15 steps. The apartment was large. The kitchen was poorly stocked with cooking utensils and no tea towels nor a plug. The kitchen tap was broken and it took several after hours visits by a plumber to fix it. He also had to get the heating working. The wifi stopped working after a week. Lara didn't respond promptly to my texts, phone calls and emails. The windows weren't doubled glazed and didn't close properly. The lounge suite was dirty and stained. The kitchen and bathroom cupboards were jumbled and not very clean. I could hear the family upstairs walking around day and night as there was poor noise insulation. Lara never attended to fixing the wifi, and I found the experience stressful. The flat is well located . I would not recommend it , nor any other properties managed by Lara , to anyone. It is run down and she, whilst pleasant to meet, is difficult to rely upon. To wait days for an answer or solution to a problem isn't acceptable.