All instructions provided were spot on. Check-in text was exactly at 3:00. The location is amazing. It was not loud at all unless you opened the windows. It was great having a full kitchen and a washer/dryer. Also, all the other amenities were great and very much just like a hotel.
Location - directly in the heart of Chinatown/Soho. It is a very busy area with a ton of food options. You are super close to the nearest underground which was great.
Bed - very comfortable. I was surprised because most places are not great.
Stairs - we were on the first floor but it felt like a long journey up. It wasn't an issue for us but just keep that in mind when trying to lug heavy luggage up.
Communication - very fast responses.