My overall experience with Graeme was great. He was very helpful, friendly and accommodating. He gave my boyfriend and I great recommendations and provided all the necessities we needed, plus the flat was very clean; The place was exactly what I expected. His directions were clear on how to retrieve the keys and how to get to the flat. Location was probably a 20-30 minute walk to central London which was a pleasant walk. Of course there are other transpiration available within 2 minutes walk.