Alessio was very kind and welcoming. The space is extremely clean and well organized, with a self-made detailed house manual. The room is spacious, with personal drawers and a closet. The kitchen and living room is just as pictured, with a full balcony. As first time travelers to London, my friend and I were fortunate to have stayed with such a friendly host! We were at first a bit uncomfortable with the surrounding area, but we adapted quickly and Alessio wrote us a kind note to assure us he was there if we needed anything. Do make sure to familiarize yourself with the area and know your way around the tube prior to booking. The corner store is not the greatest, but if you go a bit farther there are lots of markets to choose from. Being two girls travelling, Alessio even provided us with private taxi numbers, so that we would not have to rely on public transportation at night. We found Uber to be extremely useful on our trip, even cheaper and more convenient than taxis. The concierge is available 24 hours, and helped us leave our things upon arrival. Alessio provided us with an adapter, water and towels for our stay. We bought an international sim card that ended up not working, and Alessio even helped us make a phone call in the UK. He went above and beyond to help us out and make our stay pleasant and enjoyable. Alessio is very personable, we enjoyed talking with him about his travels. Overall, we both loved London and hope to come back one day and would definitely like to stay again here.