There is a staff called Marc.
He is very kind, professional reception and took care us very well. He will tried his best to fulfill your needs while not breaking the rules of the hotel.
We have met 3 different reception during those days. He’s the only one which can able to show he loves this work. (Other two are good too but I mean Marc really passionate)
For the location, 2-3 mins walk to MTR. And the facilities are well-provided. Laundry, oven etc. the toilet is good too.
Just the only thing they not allow food delivery door to door. You have to pick up yourself downstairs. (I understand it’s because of security but it will be perfect if the staff can deliver to your door but seems there is only 1 reception at a period). It’s not a negative issue though.
I will definitely choose back this hotel if I come to London again.