Billie was always very quick to respond and willing to help. We arrived in London before the check-in time and she allowed us to leave our luggage at her office, which was great. The room was very clean and quiet. The place is more like a hotel or dorm room with private bathroom and kitchenette and less of a studio/apartment as described in the listing. Also, although the listing does mention that there is no elevator and that the place is on the 4th floor, it is really like the 7th floor given the amount of stairs (80 stairs!) and the fact that the ceilings are very high. Important to take that into account particularly if you have bad knees or have heavy luggage.