Overall we had an amazing stay at this place! Such a great, central location and the space was lovely. There was however some real miscommunication over the pre-authorisation payment - I was told I needed a CREDIT card for this payment, they emphasised it had to be credit not debit and in my name. I took out a credit card just for the trip, and in the end it was just a communication error and paying the £50 with the debit card was totally fine. From the looks of other reviews it seems they are really unclear on their own policy... Overall though my experience there was great. Immaculate, well styled room, generally very aesthetically pleasing with great facilities and location, I'd stay again.