Our stay at the Kensington Cottage was phenomenal. Abby went out of her way to make us feel at home. The house was very clean and well kept. We instantly felt like we were home which we've never felt during our previous hotel travels. Abby was always available for any questions we had and was generous enough to leave toys and a highchair for us. The stairs were a bit steep initially but we got used to them quickly (plus our son loved climbing them).