Andrew is nice. During COVID, many flight schedules were cancelled, however Andrew still assisted us to rearrange my check-in date.
This room is located in central London, and the location is great which is closed to DLR and underground. The security is great with door gate in the entrance. Also the staff was helpful, I left my key in room and the staff helped me to open the door at once. I appreciated so much with his assistance.
Moreover, the equipment in room was great, my wife was able to cook in the kitchen, but the knifes were not sharp enough, they should be replaced.
For the housekeeping, if the cleaning service can be more frequent, such as twice a week would be better. Also the supplement was not enough for me and my wife, such as toilet paper and hand wash. Also, there were some flies in the room, it may be the common issues in UK in summer.
Overall the room was great and clean.