We had a long stay, which means we used many of the amenities. Tristram helped us along the way, always answering very promptly with instructions or advice. The neighborhood cannot be beat - South Kensington is fabulous. Staying in a mews house is a fun way to visit this city. Would definitely recommend. Our only issue is that London decided to go arctic-blast the week we were there, and according to all my local friends, no one's heating system could keep up with the below-freezing temperatures. As soon as the weather warmed up a bit, the place was cozy and comfortable.