Pros - hot water, electricity, big windows, a tea towel was provided.
Cons - no cooking utensils (including a sharp knife), no washing up liquid or sponge, no bin bags, no kitchen bin, black mould on the window sill, small double bed, silver fish crawling in the bathtub, poor quality ben linen, loud (if in room 5 which is ground level onto the street), no bin in the bathroom (obviously a problem if you need to dispose of sanitary towels)
If you want to spend a lot of money to live like a poor student then this place is for you.
I stayed in loft number 5, and while i wasn’t expecting a room like the photo, the room advert led me to believe i could expect something that could broadly be considered ‘stylish’.
It’s ‘stylish’ if you consider a large groundfloor bedsit with bland white furniture, no rug, black mould, no bedside light and white paint splashed on cream walls to cover dirty marks ‘stylish’.
Photo aside the room failed to even deliver on what was included in the narrative description of the room. This states ‘study area’ which i’m afraid was definitely not present.
On the first night i raised one issue of noisy people doing drugs outside my window (i have evidence of detritus on the street the next morning), with ‘Meghan’ via airbnb messages, and asked if it was possible to change rooms. I also spoke directly to reception who said they could accommodate a room change but only if Meghan authorised it. ‘Meghan’ (actually a man called Bryan), responded promptly to my message and said they would bring it to the attention of the onsite team. I didn’t hear anything back for a few days.
Then I received an email asking if everything was ok with my stay and not to hesitate to let them know if not. Baffled, i asked if they could please deal with my earlier issue, not wanting to add all the other problems as a room change would surely solve all problems.
I was then told i could move to another room and i asked to look at the room first so that i could ensure it was not worse than my current room. I received no action in regards to this request and no room change materialised.
After three more days of waiting to hear about a room change, being offered a new room and then not receiving a new room i concluded that Sheanne (on the Guest Experience Team) was delaying resolving my query until i checked-out and it was too late. I was finally made a concrete offer of a new room at 1830 the day before check-out.
This place is ok if you can’t find anything better but not advisable if you are looking for a good nights sleep.