Mario and his staff were gracious and attentive. The hotel is lovely, and in a great location. Mario gave us a great recommendation for a local place to eat -- The Victoria Pub. There was an issue with the shower in our room, in that the temperature was stuck on hot, so showering was challenging. Mario made a temporary fix to the problem as soon as we reported it, and that was sufficient for us to let us take comfortable showers during our long weekend stay. He vowed to have a plumber in to fix it permanently after our weekend there finished. The shower issue is the reason I gave a "good" rating rather than "great". We would definitely stay with Mario again when we next return to London.