Everything about my experience was terrific. All communications were detailed, comprehensive and responses occurred within short order. Whenever there was an item I was missing, they would bring new ones the very next day or sooner. The location was ideal for exploring London, central and yet quiet and private. There is a train track some distance behind the flat, but for me and my two small boys, we loved to watch the trains come and go; the noise was not a problem for us. The kitchen is well stocked, the living room and bedrooms all have just the right amount of furniture and furnishings. For our small family of four, having an en-suite was exemplary and definitely needed. Would love to stay again; I highly recommend this flat and Madison Hill in general!