If I could give zero starts I would. Where to even begin. Me and my 3 friends paid a large sum of money for this Airbnb. While in communication with them on arrival day, they suddenly stopped responding. I believe they double booked the reservation. Check in was 5:00. We clearly communicated with them that we would be there around 8:00. After 6:00 they stopped responding. At 8:30 without any notice they cancelled the reservation leaving 4 teenagers on the cold streets of London. They didn’t assist for a second in finding us a new place. These are not good people and I hope you can find a different place to stay.