Drew is very kind and helpful. He gave us clear instructions for checking in and out and offered recommendations for our stay. The apartment is a real gem - we felt immediately at home and wished we could actually live there. My highlight was the dining table under a large skylight. We were allowed to drop of our luggage three hours before the check-in time, Drew was reacting quickly and helped immediately. I will definitely book this Airbnb again, when I'm back in London.