Nazir is a fast communicator , respectful and helpful. I got a free upgrade from a single to a double room even though I requested booking couple of hours before check in . I had some concerns regarding the cleanliness of the room but I was told I’ll have my concern addressed . The hotel is within a walking distance to Victoria station and the staff helped me in booking a taxi to the airport try to book the taxi 30 mins earlier than your desired time and double check the payment method before the ride .The staff were helpful and polite.