Alex was very welcoming and helpful. He was also very understanding when our flight was delayed. The room is EXACTLY as pictured and was very comfortable with a good amount of space and storage and a nice attached bath. It was also VERY quiet. The house is not as centrally located as some places I've stayed in London and it is a 10 to 15 minute walk to the bus or tube stations–not inconvenient, just not in the center of the city. I really enjoyed staying in a quiet and very residential neighborhood so close to Wormwood Scrubs. Jaffa Cake, the resident cat, is also a sweetie!