Lyndsey was wonderful from the time we booked. She provided advice on our itinerary, as we were coming in from out of the country. She also let us use her address to mail some railroads for our trip. We had a flight delay, and Lyndsey went out of her way to pick us up late from the underground. The room and bathroom were above expectations...very clean and modern. Breakfast was more than plentiful. We did laundry while we were there. It was very convenient and helpful. She and her husband were very kind and put us at ease from the beginning. Location is ideal to both bus and underground access.