Awesome location, extremely warm and communicative hosts but Property Management could use a change/facelift
I am listing the Pros and Cons below. Some of the Cons are wishlist items but I've added them as potential opportunities to make the property even more awesome.
Pros:
- The location of this property is fantastic! Easy access to all forms of public transport, and extremely easy to walks to Covent Garden etc.
- The view and the property itself are great! Very bright and airy, the heaters/ac are generously added to every room so you dont have to heat/cool the whole apartment
- There is a little terrace that is accessible from the main living room and you will enjoy the sunset and/or a glass of wine up there
- Washer/Dryer combo is very helpful if you are staying a while
- The hosts (Lara and Scott) are extremely responsive and very gracious. Every time I contacted them about an issue/update, they managed to get back in less than 15 minutes and in some cases even within 5 mins. After the stay, they even contacted me to ask if I had left behind a pair of shoes which weren't mine but the gesture and care are highly appreciated.
Cons/Opportunities:
- The blinds in two rooms are broken/not fully functional and are propped up by a cord/string.
- Master bathroom is severely stained/spotted. Needs to be changed or shampoo'd.
- One of the bathrooms showers was only putting out hot water. The hosts were extremely receptive and apologetic but plumbers aren't the fastest service industry so hopefully it gets fixed by the time the next guest arrived. As for our stay, it was unfortunate that one bathroom was practically unusable.
- Bathrooms ran out of toilet paper. Again, the hosts were extremely apologetic and offered to reimburse us but would be great for these things to be stocked beforehand
- Bathrooms weren't stocked with toiletries. This is probably a good to have instead of a necessity, but had to call this out.
- Garbage bag was torn and the garbage bin had stagnant liquid which caused it to smell. We couldn't detect the source of the smell for a couple of days but managed to finally trace it down/wash the bin out
- A couple of the cups have chips, would be great if these are replaced.
- For the length of the stay, there were a couple of very large bags of (fresh) laundry placed outside the stairs. As the opposite apartment was also an AirBnb/rental property, we weren't sure if it was their laundry service or ours but either way, it posed a bit of a hazard entering the unit.