Had the unfortunate experience of an ant infestation in the room I was staying in at the hotel - we were distraught to find ants invading our bags, luggages, clothes, etc. and were told that nothing could be done and that a refund would be processed. It was late at night when we discovered the ants so we had no choice but to spend the night in that room with the ants. Have also been unsuccessful in being able to connect with Mark since we checked out, so unsure about that refund being processed at this point.
Make sure to also communicate early with Mark, we didn’t get the check-in details and had to make an international call when we were at the front door of the hotel, unable to get in even though it was the middle of the afternoon at 2pm.
That being said, the Hurdwicke was well-situated - it was really near King’s Cross and St Pancras International, so would’ve been perfect for visitors coming from Paris by train; also walking distance from the lively Camden market and a short tube ride away from Oxford Circus and SoHo.