The check-in process was a nightmare, I was told various things by different people. My colleague arrived at midnight on Monday from the US. His wallet was lost in transit so was unable to produce a credit card to take the deposit (the accommodation had already been paid for in full). I called the person on duty (who was very rude) for them to take credit card details over the phone. They did not accept this. I then had to arrange a hotel for my US colleague as the host would not make any allowances- even for someone who had lost their wallet en route from the US. Eventually, another colleague who lives locally had to take her credit card at 1AM. It was very inconvenient to say the least!