Nice place in a good location, with excellent WiFi if that matters to you (it does to me). Tom was very helpful with fixing an issue with the access gate, even though he was out of the country at the time. For better or worse, this is not one of those "professional" places; it really is their home, which I appreciate. On the other hand, you won't get drawer space; the bathroom ceiling is about 5-foot-10; there were some communication issues with the cleaning service; and the noise from upstairs was, for me, pretty disturbing. If you can deal with little things like that, this is a terrific base for exploring London, just as advertised.