Booked in for 1 night with my mum and 2 sisters for a concert, Turned up at check in time and door was locked
Contacted owner he was very apologetic as booking had not appeared on calendar
We were let in shortly after however the place was not cleaned from previous guests!
A cleaner was sent round to clean in the evening when we went out. Even after cleaner had been we were only provided with one bedsheet and not another for the pull out bed?
Luke offered to pay for dinner that evening due to the mix up, receipt sent however no payment received yet??
Very disappointed as paid £180 for 1 night stay and the £30 cleaning fee!!
If no compensation is given, would definitely not recommend using again! I feel its very unfair that we paid our cleaning fee and yet when we turned up it was messy with dirty bedding etc!
At the very least I would request the cleaning fee back!