I never got a chance to meet Ethel as we were out and about and only stayed two nights, but her husband could not have been more helpful and kind. Overall, the stay is fantastic for the value. The room is quaint and beautiful and we appreciated the sweet finishing touches (coffee, tea, etc).
Only con was that it was pretty far from the center, we only stayed two nights so we didn’t buy an oyster card and just used uber which was a 30 minute drive to and from the center each time.
Overall we enjoyed our short stay and although I did not have a chance to meet Ethel I am sure she is just as sweet and hospitable as her husband.