The location of the apartment is great. Restaurants and supermarket close by. Walking distance to the train station and the Underground tubes. The apartment is bigger than the photos suggested. The main family area is a massive open kitchen + lounge room with a beautiful sunroof. Very comfortable. My kids had a wonderful time. They devoured the welcome chocolate that the Host left for us before I finished hauling the luggage down the entrance staircase!! The Host has always been responsive and friendly.
The apartment is located lower than street level (basement level). The staircase is kind of narrow and have a 90 degrees turn. Slippery when wet.
1)	Shower gel and toilet paper – there was no spares when we checked in and we could not find the spares the Host mentioned. We couldn’t buy our own until two days later due to Christmas Holiday.
2)	Hygiene – this is one thing the Host and I do not agree upon. While the house is neat, there are many pairs of shoes (neatly stacked) surrounding the bed. I personally find this unhygienic. I ended up putting them in an empty cabinet.
3)	Power cut – we experienced a power cut in the middle of a cold winter night. It woke the kids, screaming. I ended up having to wait for Costa Coffee to open at 6:30am (30min later than usual due to Christmas Week, normally opens at 6am) for hot water to make breakfast for the family. The host replied as soon as he got my message. He expressed that this has happened before. He directed me to the fuse box to flip back the switch and everything was back to normal.
The host requested me, and I quote “to amend your review and we would do the same for ours (the host rate the guest as well)”. The above was not amended and a true experience of my family.