Yasmin went above and beyond. I was delayed for 10 hours and wasn't sure that I would get to London. She was very communicative and extremely helpful. Yasmin even stayed up until almost midnight, making sure that I was okay and even helped me get a ride from Heathrow to her house. The house is in a fabulous location for those needing a place to sleep during an overnight flight connection. The room was well equipped and perfect for an overnight stay. I would definitely stay there again.