Although we did not meet Toby & Anetta in person when we arrived, check-in was smooth with clear instructions given prior to arrival. Location was excellent, direct piccadilly line from London Heathrow to Hammersmith station, with ease of transporting luggages through elevators at the stations. There is also direct line to King Cross St Pancras, which was very easy for us to navigate to our next stop via Eurostar. Apartment can comfortably accommodate four adults, beds were comfortable as well. Kitchen was fully equipped with cooking utensils and cutlery, which was nice for us to make small meals. One down side was, because the penthouse was located at the top level, so we were carrying our big luggages up the stairs, but overall was good to do some exercises. Will recommend here and will stay here again.