This AirBnB experience was extremely poor and I would not recommend this place or any others managed the “PassTheKeys”. The experience started to a rocky start when we had to go to retrieve the key for the unit from a lock box located over a block away locked onto a random fence on the side of the street. It was not easy to find and the instructions left us pacing back and forth to find it. It felt very peculiar to bend over on the side of the street and fiddle with an unfamiliar lock box while other people walk by and stare. Our first couple days went well. The place is nothing too fancy, but had a suitable kitchen, bathroom and the bed was comfortable. The place was tidy, and pretty well cleaned, although we found that it was best to rewash the plates, glasses etc. There was also a washing machine and dryer combo which was very helpful for cleaning our clothes. The place was missing curtains which prevented privacy from outside at night.
Our main issue came nearer to the end of our trip. We lost water in the morning while having a shower, and immediately informed the management group for this apartment - PassTheKeys. This Airbnb is managed by an external group which leads to conversation being had between multiple agents. The management group assured us they looked into the issue and that it was likely just due to us using too much water and should return after we leave it for a while. After a busy day of exploring, we came back in the evening and there was still no water. Nothing to flush the toilet, nothing to wash dishes, nothing to shower, nothing for drinking water. I spent over 5 hours on the phone with the management group with them sending us in circles until after midnight. They ended up giving us the option to refund the 1 night, or to cancel and find an alternate accommodation. They would not provide any other compensation for the lost water. It was far too late at night to find any other accommodations so we stayed at the waterless apartment. The next morning we had to get a gym pass to find somewhere to shower and use the bathroom. After much reminder, the management group got a plumber in to fix the water after being without for roughly 36 hours. This experience was extremely frustrating and annoying to deal with the management group. They kept referencing their policy and then always had to delay response to message the owner who seemed to be quite absent. We recognize issues like this are out of everyone’s control but the way it was handled was very poor and left us feeling stranded.