We had a family trip with my wife and 1.5-year-old kid for one week. We liked Joanne's place. My younger brother was already visiting in London and stayed with us for three days. It is modern and nicely decorated. It is located at a walking distance from the train station from where train goes to central London. Joanne was very quick at responding to my messages.
Unfortunately, we could not use the wifi in her place because of an unfamiliar technical problem. She tried her best to troubleshoot by advising me and letting me reset the router but it was out of her control. However, she has compensated by not charging any extra rent for my brother who stayed with us for 3 days during our 1-week stay.
Though she did not accuse us and was very polite in checking with us few things after our departure, we still felt embarrassed and sorry after hearing that she missed two of her towels, a lid of the trash bin and a wine glass! Unfortunately, we have no clue what has happened with those items. We did not use any wine glass during our entire stay. We used only water glasses and coffee mug. We cleaned them after using and kept those in the place from where we took them. We used the towels that were kept for guest uses and should be found hanging in the bathroom after we left. We do not remember seeing any lid for the bin!
She has rightly mentioned that we forgetfully left one of our umbrella, a newly bought hat, and two toy cars! We are extremely sorry for leaving those items unintentionally! She also found two towels that she said not her! We don’t think those are ours as we do not miss any towels. We have double checked our luggage and closets to make sure that we have not carried her towels instead of ours but we did not found any thing that were not ours!