Shabana is a very friendly and helpful host. The room was spacious, nice, tidy, clean and comfortable. The location is walkable and close to amenities (train station is 15 minutes away, Hayes town is around 20 minutes by walk where you can find lots of shops, restaurants and take aways). The bathroom was clean and has a big shower, soap and shampoo. The only downside was that we felt the room was a bit cold and the heating did not really work initially, but I spoke to Shabana and they solved it immediately. Definitely recommended and would stay there again if we travel to London!