The flat is not advertised properly, not only was the flat on the top floor with two steep stair cases but also there was 9 steep stairs between the kitchen to remainder of flat, which made the carrying of food and drinks, back and forth, exhausting and dangerous. No one met us or tried to find solution to the inappropriateness of the flat. The flat is not appropriate for people with knee or heart issues or with small children (which we did not have but if one needs to consider a pram, the stairs would be horrendous). The kettle was filthy with lime scale and there were small black bugs around the kitchen cupboard. We had to rent a hotel room for our three weeks stay in London. The extra expense was upsetting but staying in this flat would have been dangerous and inconvenient on so many levels that we felt the better solution was to pay more to have peace of mind during our three weeks stay in London.