My first terrible air bnb experience :(
We booked Germans place because all the good reviews, but it turns out far from my expectations , Germans place have nice design but too bad its too dirty.
Heres my experience :
1. When we first checked in, we were surprised that Just in front of our main door theres a gas room and we oftenly smell gas, which in the first place was concerning in regards to safety. Also located in front of the main door is a public toilet that are used by the cafe customers upstairs (no smell but expect a few noises coming up and down during the cafe opening hours)
2. The main problem occurs when we first walked into the room. we found many hairs ,some chips , and smells so bad on the bed and we highly suspected that they don’t change the bed sheet even though we are booked for 6 nights! Also to note that we checked in at around 11 in the evening (host should have plenty of time cleaning)
we directly message host and ask is it possible that he not gave a new bed sheets ? And the host just replied (ok i will ask my handyman changed it for you) and we have to wait until tomorrow to get a new bed sheets, me and my partner cant sleep all night long because we felt its so dirty ,we do plan moved to hotels around but its midnight already and most of the hotel is fully booked.
(After we complained Germans gave us a discount 50 pounds. we are thankful for that discount but its already ruined our stay in london.)
3. In the apartment, we can also smell a strong fresh paint smell. Maybe they could had just finished doing refurbishment.
I appreciate their help with changing the bedsheet after we complained in the first place. Although i strongly believe that this is a rather serious matter and should have never been an issue. I think customers are all different but we all do expect a certain standard in cleanliness and unchanged bedsheet is just unacceptable.
I hope I mentioned all the points I am trying to point out without sounding bias because in contrary I have only wish for German to develop to an even better host.
Kind regards,
Endro