Pros: Matthew did a great job of communicating in advance of our arrival and throughout our stay. Very quick to respond and generously allowed us to drop off our bags early since we arrived a few hours before check in. Location was in close proximity to everything we needed and very short walks to multiple tube stations, we had no trouble getting to any destination in London that we wanted to visit easily and quickly.
Cons:
The apartment was still being cleaned at the 3pm check in time which delayed check in for 90 minutes which was an inconvenience after a 10 hour overnight flight. To his credit Matthew proactively provided a £100 credit and was very apologetic.
The apartment would benefit from some general maintenance. Minor repairs, paint touch up of scrapes and scratches on walls and investment in higher quality mattresses.
Not everything was as we expected but nothing significant enough to prevent us from enjoying our visit.