The virtue we most want to commend Rob on was AVAILABILITY. Rob was great at communicating before, during, and after our stay. When we had a question about heat, he was at our door in under 5 minutes to assist us. Overall Rob was kind and helpful, providing us with everything we needed. The flat itself is this gorgeous partially refurbished space with interesting little features such as a working victrola and an old 1930s/1940s telephone ! The bed was incredibly comfortable and although the flat is on the ground floor, we experienced little to no street noise on account of the quiet (and gorgeous) neighborhood. Everything was accessible and lovely and we hope to return soon !