We stayed in Oya’s flat for a couple months for work. The location was ideal as it was close to work and also a 5 minute walk to Hyde Park. The apartment was spacious and had the necessary amenities for a long term stay. However, we were disappointed from our arrival on as numerous problems arose throughout the course of our stay. Upon arrival, we noted several damaged items (broken window locks, missing hardware, broken tiles in the floor, water damage, etc) and the apartment was not cleaned properly. We immediately contacted Oya and she came with another person and cleaned the apartment thoroughly. Several maintenance workers came to fix many of the broken items. Additionally, we were never provided with the Fob key for the building or a code to call the apartment. This led to a consistent issue with the front desk telling us we needed the Fob to enter the building as they were not technically allowed to let us into the building. Communication with Oya and her team was ok but not the best. The apartment served its main purpose and we did have a good stay overall; however, it would have been much better had all the existing issues been taken care of prior to our stay.