There isn't anything to complain about. Maureen is very kind, the place is clean and is located in a very beautiful part of London. There are more than enough stations to use to get through London. Rooms come with a tiny fridge and a few coffee pods and porridge, it was very nice. Only thing to note is that in the room we were in the big bed was a bit uncomfortable to sleep in, not too big of a deal but the mattress was too springy. Other than that definitely recommend a stay.