I had a very pleasant stay in the very nice and well-equipped appartment. The welcome was very friendly. I was told everything important about the appartment and about Richmond / London, which is important when you are there for the first time. It was especially kind to be given a first supply of groceries. The appartment was very clean. Communication was always quick and efficient. The city centre is easy to reach by tube or overground. Altogether, it was a wonderful stay. I would love to come back again.