Followed the check in instructions to collect the keys from a local shop, but the keys weren't there, no information was provided, and the hosts were not responding to email, text or voicemails (both phones were switched off). Waited at the shop for 45 mins without any response. Decided to go for dinner rather than stand around any longer, and came back 2 hours after the arranged time (7pm) when the keys had arrived at the shop. This was our last attempt before giving up and checking into a hotel. By this time we had missed an evening appointment for which we had bought tickets. The hosts later responded as they were overseas. Furthermore there was no toilet paper which of course we discovered when we first needed it. The hosts apologised and said they had ordered some to be delivered during our stay, but none arrived. This was my first and probably last experience with Airbnb. I am sure the hosts are nice, but with these mistakes I'll be using hotels in future.