I rented this apartment for my dad and sister who were in London for a 2 weeks holiday and conference. Kathy and I exchanged a few emails after my booking and she promised she was going to look after them. I thought it was just the typical promises hosts normally give. Well, what happened when they arrived and during their stay blew my mind. She was the perfect host.
Even though they got to the apartment over 5 hours after their scheduled time, she was still there to receive them and showed them around.
The apartment itself was mostly as described; well kept, everything nicely placed and in a very nice and accessible neighborhood. Moving around was easy and lots of shopping options around. It was stock with the basic necessities and Kathy visited frequently restocking with bread, eggs and the likes. She even made a small refund at the end of their stay as a result of the Internet being out a couple of days. This wasn't expected as it was a general fault in the area.
My father and sister were so pleased with the entire experience, made a lot better by Kathy herself, and were all praises making me wish I had met her personally to thank her for keeping to her promise of taking care of them.
I'm sure we have found the ideal apartment and host for future London trips and I'll surely be recommending to friends and family. Thanks Kathy.