Eliza is a very experienced and professional host. She was super helpful in getting me acquainted with the flat which was just as it was described. She checked in with me frequently, sorted out some basic food supplies, came in to freshen up the place midway through my stay, and offered to get me acquainted with London.
If, like me, you've got a lot on your plate coming into a new city, Eliza is the kind of host you want to ensure your stay goes over very smoothly!