When unprecedented circumstances like a storm occurs that lockdowns the national railway service, you’d hope that Sonder would offer a date amendment/exchange/refund/credit voucher. But no. Nothing was offered and we lost a whole day/nights worth of our stay.
Their customer service staff were lovely and understanding. However, when they raised our problem and request to management, we were refused.
In circumstances like this, a bit of kindness would not have gone unappreciated.