Kim met us at the flat as soon as we arrived in London and allowed us to store our bags until check in. As soon as we got there my husband realized that we had left one of our London passes on the plane. Kim was so helpful. He called one of the tourist offices and luckily we had the receipt so they were able to give us a new pass. Later in the day when we returned to the flat, Kim gave us a tour and told us the highlights on transportation and places to visit. He spent about an hour going over things with us and orienting us on the city. We were exhausted from traveling and we really appreciated the stocked refrigerator and cabinets. Kim even stopped by later that evening to drop off some gluten free bread for me. We didn't have to go to the grocery store for a couple days. The flat all of the comforts of home, and Kim and Trish were just a phone call away if we ever needed anything. We looked forward to coming back to the flat in the evening after a long day of touring. They even have a couple fun games to play…the London game was our favorite. The neighborhood was quiet and the beds were all very comfortable. We had a lovely time in London. Definitely our favorite and most memorable vacation so far. We hope to come back. I highly recommend staying here. You will not be disappointed!