Communication with Ben and his associate was great and they were very flexible with my schedule (check in and check out times) and available if I had any questions. The photos (location of flat and the flat itself) were very accurate.
The flat was just what I needed for a week in London visiting friends in the East End. The location was central to shopping, nightlife and pubic transport. Everything you need or want to see in the East End is in walking distance. I found the area very safe when I returned home late at night.
During the heatwave, I had the windows open and because of where the flat is located in Shoreditch, it can be pretty noisy and bright from the street, otherwise manageable.
FYI, for those carrying luggage, the flat is located on the 1st floor of the building and there are two flights of stairs to get to the flat and another set of stairs to the bedroom.