Not flexible and not helpful or professional at all..did not understand the situation of my work that forced me to request a change of the booking date..I did not even enter the room but she still charged me horribly..althoug we’re still living in this pandemic where we should support each other and make it easy for eachother but she was too carless and selfish for charging me for the room that i never managed to go to because my client had some emergency and we had to rebook the meeting. I will never recommend this service to anyone