Sarah communicated well before, during and after our stay via messages. Even with her directions, we were still wandering around frustrated looking for the place. When we finally found it, the lock box gave us difficulties. Her place was clean, although a bit run down (the inside door handle fell off, weathered pipes in the bathroom, loose kitchen faucet, broken coffee maker, etc). There is no central air system where we could control any type of air flow. She provided an oscillating fan, but we were still hot, sweaty and humid all night. The place could use better window coverings, there is no way to block out light in the bedroom for those that need a dark room to sleep. You will need to bring your own washcloth and soap to shower. The location was in walking distance of the Tower Bridge and subway/train station. There are also many breweries within walking distance, but be sure to note the hours they are open! Overall, it got the job done and was in a good location.