Saray was very hospitable and very welcoming. We did not have much contact since we did not need it, but we knew she was there to answer questions or simply to chat. Everything was kept clean and fairly tidy, even despite the fact that they have a young child. The room was a little bit bigger than I expected, and Saray even left us some sweets, coffee and sugar. There is a refrigerator in the room, which is very nice, especially if you're staying for a longer time. On top of that, there was even a hairdryer, a straightener, and an (plug) adapter provided! The room is not in the very centre of London, but it is very close to an underground station (5 min walk), which takes you to the centre in about 15 minutes. It is also very close to a Tesco's and park, which are both great to have nearby. All in all, we could hardly have been any happier!