Shamil was very responsive to all of our requests, and left us water bottles and fruit and cookies for our arrival, perfect after a long journey. Location was absolutely excellent. 1 minute walk to the back side of the mall complete with a market, stores and a variety of coffee and fresh bakeries. Safe and quiet street. Very convenient to Ealing metro station which is no more than a 5 minute walk, if that. We cannot wait to stay again on our next trip to London, and will definitely recommend to all of our friends.