We arrived at the location specified on air B and B which said flat 5. I had received no check in instructions before I arrived. I also messaged 3 hours before to ask and there was no reply so I had to ring the house. We stood outside for 10 minutes whilst waiting. There was 3 of us staying which we paid for and there was only 2 towels. We also had to find the extra bedding our self which we had no instructions for. Then we went to use the shower and it was ice cold. We rang the host and he said leave a text message and then we continued to text and it was still cold. The host did not then reply for 3 hours. It later came back on after turning everything off then on. The next day the same thing happened. There was also a plug socket hanging off the wall which is a hazard.