My husband and I spent two weeks in this apartment at the end of May/beginning of June. It was very nice and comfortable. Some of the extra techie devices were more than we'd want, but it didn't detract from the comfort of the place and if you're into that sort of thing, I'm sure it would be awesome. The appliances we did use, the washer, dryer, dishwasher, etc. were easy and efficient. The place is very quiet at night. It is a basement apartment, but the way it's laid out, there's no one above the bedroom, so no upstairs neighbors' foot stomping while you're trying to sleep. Also, you can hear the underground, but it wasn't loud and didn't disturb us at all. And it's really convenient having two tube stations so near! The neighborhood is really beautiful and felt safe. There's a handful of decent restaurants and supermarkets in easy walking distance, and some tourist sites too, like the Royal Albert Hall and the V&A museum. John was really quick in responding, and although we had no problems, I got the sense that if we had, everything would have been taken care of quickly. A wonderful stay, I would definitely, recommend this place.