Booked the bed. Arrived at the pub around 22:00 on friday. Tried to check in but was told by the receptionist lady that they don't have my booking in their system. Likewise, she told me that this is Airbnb mistake. Unfortunately for her, i an airbnb host myself for many years and I know that the only way this can happen is when you are using multiple platforms to rent your place, but you didn't fill in the calendar correctly, thus airbnb doesn't know that the bed is already booked and reserves that for a guest. This is clearly their fault, but obviously, to avoid consequences they tried to lie to me and offered a refund with a great option to look for a place to stay at 22:00 on Friday, good luck :) Nice try.
Then she also told me that she is just a receptionist and that tenant's manager is not there and there is nothing she can do. I insisted to talk to a person in charge and she called me a lady, who's actually first question was how much did I pay for the stay. Which made me really angry(as I was already frustrated by the fact that they didn't have my bed and tried to lie to me), because this question is irrelevant. It doesn't matter how much I paid 1 penny or 1000 pounds if you don't have my place!
And that is what I answered. Then the lady in charge (who by the way did not bother to introduce herself) said that they have 1 bed somewhere in a room with more people than was originally stated on the booking. I accepted it as not accepting meant I would be left on the street dealing with emergency to look for a place to sleep(and on Friday 22:00 that would have been very hard and potentially expensive ) and problems of dealing with refund requests and writing complaints.
No discount was offered, no apologies, nothing.
Literally: well I have a bed in a bigger room, thats the only one I have.
She wasn't rude in the way she spoke(i mean words and intonation), but the solution given was not equivalent and I belive at leat apologising would be appropriate in this situation. Likewise the room was with way more people than originally on my booking, so I guess discount would be fair. Moreover in the morning I discovered that the place has 1 !!!!! bathroom with 3 showers 1 sink and 2 toilets in one 12sq meters room for 8 rooms with 10 people each. In the morning there was a huge queue to brush teeth, take shower or simply to pee was a big problem.
The room I got into has literally 60cm wide passways between beds, barely enough to pass for 1 person, and the sealing above the bed ir an arch, so you have max 70 cm above your head. Basically it is a sardine barrel with 12 people inside, no space at all.
The saddest thing is that they tried to lie and shift it all to an Aibnb which was super wrong, thinking(hoping) that I am just one more idiot who doesn't know how Airbnb works.