Pros:
Location - It’s a very easy walk to the tube, buses, trains, theater, groceries, food, shopping and attractions.
Secure - Building requires a fob for access through the outer door.
Clean - Everything was clean.
Comfortable - The bed and everything else was comfortable.
Size - It’s the perfect size for a couple. Remember, nothing is big and spacious in Europe. Unless you’re really rich, in which case you’d probably not be reading this.
Amenities - The flat had everything we needed, including a hair dryer
Communication - Emily was always available and quick to respond.
Cons
Daytime Noise - Though the public transportation system in London is the best we’ve ever seen in the world, there are a lot of people who still drive, so there is pretty much traffic noise all day from sun up till sun down, along with the occasional emergency vehicle, but we never noticed it at night. The flat does look out onto the 2 lane road.
Temperature - Despite the highs only being in the mid-60s while we were there, the apartment was warmer than we had hoped. We were able to open the window in the bedroom and turn on the 3 provided fans to cool things down in the evening before going to bed, but I’d be concerned about staying during the warmer months. Oh, and all radiators were off and there is no AC unit.
Washer/Dryer Combo - Though Emily sent someone over quickly to help, those combo washer/dryer machines never seem to do a good job drying clothes, so we hung up what we needed to wash around the flat.