I had couple of difficulties. Checkin and checkout was troublesome for me. The communication made it worse instead of helping it. It can be improved for sure. She needs to find a way to make the keys available for pick up and drop off instead of asking the guest wait for someone to checkin and checkout. For some reason, there was no hot water. I stayed for 4 nights, first 2 nights were hard since there was no hot water. She was out of London and it took a while to get it fixed. I believe she is new as a host since she was asking me to come home during the day and let the plummer in to fix it but she managed with someone else later on. Would i get this place again? Yes and i believe she was trying to do her best.