We arrived and Hoi was incredibly helpful in getting us in. A remote lock meant it was easy to arrive and get settled in. Rooms were well laid out and there was a decent set of things to use. Everything was clean and lovely and easy to find. What I was particularly impressed was when I asked Hoi where the pizza cutter was and she told me I could buy one if I wanted and that she would reimburse me.

Excellent overall experience and would stay again if going with a group of people to London.