Quick responses to questions and we felt very warmly accommodated even from the start :) Never got any problems with the check in or out as Billie was so accommodating; even let us leave our luggages in his office prior to check-in. Doing digital keys is perfect too! No fuzz carrying actual keys.
Great location -just outside Notting Hill station -barely a 2 minute walk! Plus the neighborhood is quiet and lovely.
The studio itself got everything we needed for the weekend. Just the right size for a couple. Got some problems with the water pressure but it’s very minor, and it resolves on it’s own a minute or two after. Just a warning, the studio is located on the top floor (no lifts) so you have to carry your luggages in a flight of steps. But we considered it as our daily workout! :))