Great location, easy access to the tube and long distance bus station. Interesting restaurants nearby. Leicester Square, Hyde Park, V&A Museum all walk-able. Apartment has a full kitchen with newer appliances. Great shower. Lots of hot water. Good heat. We think the cleaner probably needs a checklist to follow, including that the counters are clean, entire floor is vacuumed, there are no maintenance issues, and there are at least starter supplies like toilet paper and dish detergent.