Superior host over any other I’ve encountered. Colleen is a great communicator & hostess. She has an ENTIRE manual to help work out the things in the flat which was so nice for trouble shooting (not that we needed to really). Everything you need is there, and then some! She even had toys and movies that my toddler daughter enjoyed (making our stay much easier). I had the best experience here!!! Highly highly HIGHLY recommend. We visit Richmond yearly & her location was supreme (not to mention the most beautiful view in Richmond which is already extremely beautiful!!). Will be staying with Colleen again, she made our stay fabulous. We were very lucky to have booked with her! Thanks again Colleen!!!