Stay away! First there is no Hannah or at least we never talked to her despite multiple attempts, this property is managed by a third party called Houst, at the check in time, I received a call from this Property agency saying they might be a "slight" delay in check in time due some "Challenges", as we were a few blocks from the property we went and the "Challenge" was the property was occupied and there is no sign of the them planning to go
out, from that moment communication was an endless no sense with this Houst people as the night approach.Who really save the sat was Airbnb customer support (Mary) who was super profesional and attentive to find another place, and generating a full reimbursement , I do like Airbnb I will continue use this platform, I appreciate the support I received as a customer but I would love to be able to identify in advance if any property is managed by the owner or by a third party who have multiple properties, I never ever have a problem with the owner is involved, I think this would make Airbnb a even better place.