Gene was a wonderful host that went above and beyond in helping me as I lost my phone in a taxi on my way to her home. I was only in London one day before heading to New York. She helped me report the loss to authorities, let me make an international call from her phone, and booked me an Uber from her account as was unable to use my own account without my phone. I can not give her enough praise, I would have been a complete wreck without her help.