Craig was an amazing host---always very quick to respond to my questions in a friendly, kind way. Although I never met Craig, his neighbour was a pleasure to deal with re: check-in / check-out. The flat was fantastic and in one of the best areas in London: Westminster! A short walk to Big Ben, Westminster Abbey, Buckingham Palace...you name it! Everything was as pictured / written. Craig really did all he could to make sure I had a safe, comfortable stay. Highly recommend!!!