No Hot water, text Ben. Said he would try to sort it, but that is no use if you need it in the morning and it isn't there. Apart from that the apartment is nice , clean and suited to short trips. It doesn't give value for money as the hot water doesn't work, not fair on the person staying to pay full price for this facility not working. Text Ben to ask what to do about this issue and partial refund and heard nothing back. Based on this I feel there is a lack of care.
Apart from this issue i think Ben the host is very good and has properties but isn't reactive with issues or prepared to issue/ discuss refund.