Ben's place is super clean & tidy. It's exactly the same as the photos. Besides, It offers free towels, biscuits and detergent, which makes my life there very convenient. The location is a little bit far away from the central London. Always I need to take a bus first and transfer to underground. All the check in and check out process are easy to understand. Ben's instructions are pretty clear. Next time I will still choose Ben's place.