Cold People
My father died on day 1 of our 4 day stay so I had to urgenty leave and immediately I was informed (while checking out) I would not get a refund (I was not even asking as I had other things on my mind). I would have understood this after they had tried untill day 4. But they knew immediately I would not get any refund. And in the mean time they could rent my room to others. Least customer-friendly experience ever.