Nathan was extremely communicative with excellent details and went out of his way to make sure my whole family (including a 3 and 1 year old) felt at home during our stay. You cannot beat the location or character of this charming house. London was experiencing an incredible heat wave at the time and Nathan got extra fans and an a/c unit to make sure we were comfortable. He also made arrangements to buy two pac n plays for our young boys to sleep in. We had a magical time in London and will never forget staying in such an incredible home. Our entire experience could not have been better. Thank you, Nathan!