My intention was to stay for ten days while I get situated in London,
Upon arrival I commented that the suite looked nothing like the photos, it must smaller, there was a broken cabinet in the kitchen and the room is much smaller than the pictures.
The property manager said he would get me another location within 2 days. I didn’t hear back from him, the first night the two long-stay tenants were banging every cupboard and door they could find all night. I found mildew and mould all over the walls in the bedroom and bathroom, I ended up just leaving after my second night.
Only upon leaving and formally checking out did they offer an alternative (I had already found one), I requested a full refund, provided photos and explained what took place.
The landlord tried to rip me off out of a refund, I had to escalate to Airbnb for them to mediate and they provided me next to a complete refund once I showed them the pictures. The landlord started insulting me and called me a horrible person