John was very helpful and kind. He had just returned from his Christmas holiday with his daughter (very sweet and helpful too), travelled a lot but he was ready to welcome us. He even printed a page for me and bought a hairdryer the same evening so that I could use it the other morning. Also he made our room with an additional cover more comfortable :-).
The house is small but nice. It is a quiet, nice and safe area. The tube is quite close and there are buses around as well. Travelling is easy but takes a bit of time to get into the centre.
The two cats are sweet and friendly.