Gary gave us all the check-in info prior to the visit, so we were all set by the day of our arrival. There is a keypad to enter the main building and then a key fob located directly outside the unit on the wall which gave us keyless entry that couldn't have been easier. The location is ideal. It's just outside the actual city of London, but VERY accessible via trains and/or buses. We navigated quite easily. There is a bus stop for each direction, just outside the unit. I felt safe in the neighborhood and had no worries about us getting off the bust at any hour of the day or night. By the end of our stay, we felt as if we were professionals when it came to making our way around! The apartment itself was on the smaller side, but just fine for 2 travelers. It was clean, bright and designed nicely. The bed was firm and we found it to be quite comfortable. The kitchen had everything you need to make yourself meals or a microwave to heat up any leftovers. The fridge was the perfect size for any minor groceries. The tv is mounted on the side wall but retracts and swivels to make sure you're able to view it easily. If we ever visit the London area again, we would absolutely stay here again.