We'll start this review by saying the location was great. While we used ubers most of the time, there were bus stops and tube stations nearby. And that's about the most positive thing I can say about this rental.
Two reasons we picked this location was because there was a lift and washer dryer. Upon arrival, the lift was out of order. When I messaged Capital, I was told that I shouldn't have counted on the lift being in working condition. This made our stay very difficult. We were traveling with 2 mobility challenged people plus 4 large bags for our 2 week stay in the UK. We were here for over a week and I never saw one maintenance person attempting to fix the lift. The stairs were steep, without a true handrail and the steps were only about 7" deep. Pulling the luggage up the stairs was very hard.
You are given 1 towel per person, so on the evening of our 3rd day, we attempted to do laundry. The wash cycle completed with no issue. However, when trying to remove the towels, the door on the unit was stuck. After 2 days of going back and forth with Capitol, the dryer was opened by a plumber but was never fixed. Fortunately, we ran into housekeeping and they gave us towels. Capitol did reimburse us for the cost of sending our laundry out for cleaning. We used Laundryheap which turned out well since they picked it up and brought it back. As of our departure, the unit was still broken.
The pictures on the Airbnb site are very deceptive. We found that the couch was broken down and you could barely sit on it due to the foldaway bed parts underneath. The chairs were dirty and stained as were the curtains.
The size of the master bath is ridiculously small. If you are over 5'8", you will not be able to sit comfortably without hitting the towel warmer in the opposite wall. The towel warmer is in a very awkward position and 2 of us burned ourselves when getting out of the shower. The shower doors only open approximately 15 - 18 inches. We had 1/2 a roll of toilet paper, in the master bathroom with no spares.
The kitchen was sparsely stocked. It included a few place settings and silverware. No paper towels, salt, or pepper.
The thermostats are locked to a specific temperature. Each time we tried to turn the A/C up, the thermostats went back to their settings. We could not open the windows due to insects coming in. One of the bedroom windows faced some sort of heating/cooling unit where the pigeons had decided to roost. It was filthy dirty and the pigeons would wake us up several times a night.
We were unable to use the outdoor patio because it was dirty and covered in spiderwebs and leaves.
On day 6 we found ourselves overrun with ants. Capital sent someone the following day to spray and that helped quite a bit.
We were extremely disappointed with this rental. As a last note, I can say that the customer service person that I messaged with was very respectful during the ordeal.