Esmerelda’s flat is in a fantastic location and feels very safe. I was however disappointed with some aspects of the property. Upon arrival the property hadn’t been cleaned (bed unmade, dirt on the floor, used towels on the floor). This was a mix up and the team arranged a cleaner to come later that evening however given we are in a global pandemic, I did not appreciate arriving to an unclean flat. Furthermore, I had made the team aware that we would be using the sofa bed however there was no duvet or pillows provided for it. This meant we had to sleep with thin blankets. The flat can also be very cold as you have limited control over the heating which is very frustrating especially as it’s going into winter. I messaged Esmerelda’s support team about this and they didn’t get back to me. Finally, there are lots and lots of signs around the apartment stating what you can and can’t do. I found this a bit weird and made it seem like I couldn’t fully relax in the property - certainly not a home away from home! Overall, not worth the high price tag despite the nice location, you can spend your money on nicer flats in London.