preparing and checking that everything is in order before the arrival of your customer is very important.
In our case, it was a stressful stay because of the issues that we encountered from the very day we arrived to the very last day. It was listed that everything was in order but when we got there, there was no hot water, the house was dirty, and spiders were everywhere in the house, I remembered emailing you guys to have the house cleaned and remove cobwebs we arrive. there were bin bags full of rubbish left at the back of the back door with rat feasting on them in daylight. We do have a video of the RAT alongside your engineer also saw the RAT, also a video of our room with spider webs and dead spiders.
when we called for help it took several hours for someone to come around, especially as a woman I needed it after a 4-hour drive to London and was on my personal stuff. Eventually, when someone came around the house it was at a late hour and our 1st day's activity was ruined and still, then the guy who came out could not fix the problem that night until the next day.
The hot water got fixed temporarily which lasted only for that day and went off again until the end of our 4-day stay.
Our stay in that house was a total nightmare and stressful, our daughter could not sleep that night alone after she saw the RAT in the house and we heard the team telling the engineer who saw it as well not to speak about it out loud in front of the customer, but not knowing I saw the RAT 1st and drew the attention of their engineer who came on that 1st day to have a look.
Seriously, I would NEVER wish my worse enemy to go through the same experience we faced.