Ivana was super great! She responded quickly to inquiries and came to assist right away when we needed something fixed. The location is absolutely amazing! It is right in the middle of bustling Covent Garden, which means it can be a bit noisy until about 11 or so. We had two adults and two children staying, which was a little tight as it is about the size of a large hotel room, but perfect spot to stay to be right in the middle of everything. Plus, only a short walk to Trafalgar Square.