LOVED this place, but it could use some improvements. Wanted to give it 5 stars but could not. First, there are zero check-in instructions. You contact the host who will meet you or send someone. Not a problem, but our flight was delayed so we were running late. Had to pick up the keys at coffee shop across the street. (GREAT place by the way)! Hauled our luggage up the stairs to the second floor, couldn't figure out which place was ours. Texted the host and she said "it's the flat on the 2nd floor. Turns out it's the flat on the 3rd floor by American standards- so we had some miscommunication. Arrived, put our stuff away and had to contact host again about a fan not working (it was very HOT when we arrived). She said she would send someone but no one ever came. Next day they came and said fan was broken. They put a window air conditioner on- but that was no use because we really just wanted a fan for sleeping. We couldn't get some of the appliances to work, and couldn't figure out how to use them. Our appliances are different in the US, so a manual of some type would have been VERY useful. ANY kind of manual would have been helpful. No instructions on check-in, no instructions on check-out. Just constant texting to the host to ask for help. We used our phones to find groceries, restaurants, etc. We went out and bought simple items (paper towel, Kleenex, etc) ourselves because they were not provided. No clue on garbage and recycling- no clue on where to turn in keys, how to lock up and leave. (As a side note- it would have been great to have two sets of keys, as two adults were staying here- and when we texted to ask how to check out, we were told to leave 1 set of keys on the counter and lock the door- which was impossible because we only received 1 set of keys at check-in. Apparently we were supposed to have two? Lots of miscommunication and not enough information happening here).
The place itself was very nice and in a GREAT location. We walked everywhere and it was very convenient. No complaints about the flat- we just wished everything worked. We couldn't get the fireplace to work, and had NO CLUE how to use the stove/oven or dishwasher. There is a washing machine here (compact) but no dryer. A little more information for guests would be super helpful, and having everything in working order would make this place a 5 star stay for me.