I’ve stayed at Nina’s on 2 different occasions. My first stay was back in October 2019 and I really couldn’t complain. The place had everything I needed and Nina was very accommodating. I decided to book another stay at Nina’s since I was very happy to use her services and stay at the same apartment again. I was given the option of an upgrade to a larger apartment within the same property. I accepted as I trusted the host who had been previously very responsive and accommodating to any of my needs.
Unfortunately my second stay wasn’t as pleasant. I had a short stay of 3 nights and on the last night, I discovered the kitchen had a mouse or rat as I found evidence that it had eaten some food. You could also clearly hear it moving through the cupboards. The rodent at this point was on the kitchen counters. I called Nina immediately. The options available to me were to put me up at one of her friends and give me a refund for the last night. She wasn’t able to put me up at a hotel as most close by they were fully booked and those available had shot up in price and did not compare to the price I had originally paid. So she was not interested in sending me to a hotel above the amount I had paid for. I was not happy to live with other strangers. It’s not what I paid for. It was late, I was also very unwell and I needed a solution very quickly since the kitchen was infested. Luckily enough I had friends who were able to help me out and give me a place to stay for the night. I also received a refund for the last night. However whether or not I had friends to help me, I do believe the host, Nina, should have tried a lot harder to put me in a hotel, no matter the price, and especially given the circumstances. It was one night.
I would also like to add two things: To any future guests DO NOT accept an upgrade unless officially upgraded via Airbnb. This will work in your favour should you ever be in the same position that I was in due to refunds, reporting the matter and changing accommodation. I would also like to thank Airbnb for being super responsive and supportive throughout my case making sure that the situation was resolved.