An hour before arriving Lily confirmed that she was at the Airbnb but when I arrived she was not (although the front door was ajar). I called the number provided but somebody else picked up the phone saying they didn’t know where Lily was but they would try and find her. After about 30mins somebody approached me from the street asking if I was looking for an Airbnb and they explained that Lily should have been there but because she wasn’t available they could let us in. This was an uncomfortable check in experience.
Even though it was cold outside all the windows were open, presumably to ventilate the flat as there was damp laundry drying all over the house.
I decided to checkout the next day due to the above issues. As soon as I cancelled Lily emailed asking ‘why’ despite having made zero effort to apologise for the check-in experience. She then provided unclear checkout instructions and failed to respond to requests for clarification. The comms was not good.