Great for kids, cool neighborhood & location. Kate slow to respond, shower is a pain for tall folks, neighbor noise is high. Three days before arrival, I said we would be waking up at 2am on the day of travel, landing 7:30am, and arriving in the area at 9:30am. I also let her know that we would really appreciate an earlier check-in at 1pm as 3pm wasn’t realistic for us traveling with a two-year-old up since 2am (he goes down for a nap at 1pm). Kate took days to answer, then said she would do her best, leading us to believe 1pm was OK. This was my partner's birthday - all of our plans hinged upon a normal nap at 1pm (if you have kids, you get it). Then suddenly on the day of arrival at 11:34am, she told us it wouldn’t be possible due to a cleaning service problem, leaving us high and dry with nowhere to go, in London winter, with a 2-year-old that had been up since 2am (not to mention our own tiredness). Birthday ruined. Had she answered timely, I could have booked elsewhere. Not cool.