This is a very comfortable and convenient place to stay. The apartment is small but perfect for a single person or couple. The kitchen is beautiful and well equipped. Bed linens are fresh and fabulously clean. As good as any hotel and that is really important. Being a mews flat and along a cobbled street you really feel you are truly in London. Trains can be heard on the tracks running behind the bedroom window but this adds to the charm and is not disturbing. The location is perfect. A short walk to Shepherds Bush tube and plenty of places to eat within walking distance including local and charming pubs. We did not meet Michael but check in and out was easy and all instructions perfect. And the complementary Prosecco was most welcome!