Rachel is a very nice person. She offers some nice snack when we check in. Also she is very considerate：1. We have agreed upon the check-in time，but when we arrived earlier，she was ok with that and hurried back to let us in. 2. When we checked out，we wanna visit the british museum and could not take the luggage，and she agreed to let us fetch them later that day. In short，it is great experience to live in her apartment.