The both guys made me feel welcome. I did not see Tom but he was texting me to help me get directions and into the house from the airport. The room is great. I had a key and was able to get in and out, as needed. The neighborhood seemed safe to me. I used the buses and trains and felt like I was safe. It is really close to a hospital and there are lots of professionals around. A cute little breakfast was set out for me in the mornings.