Elaine was so friendly and knowledgeable. I had emailed her in advance to ask if she had a towel as I was just taking carry-on baggage, she said she had toiletries so I didn't need to pack them - and she did! So many I felt like I was at a spa! Elaine told me about how she'd dreamed of having a bed and breakfast one day, it was lovely to be a part of her dream coming true :)