Laura was very welcoming and hospitable. Also extremely accommodating. Her apartment was very clean and tidy. The added touches, such as tea, coffee, biscuits, snacks, fresh fruit and fresh flowers in the room makes her, in my opinion, an outstanding host. The only reason my overall rating is 4 rather than 5 stars is because the apartment is on the 2nd floor so a lot of stairs for us old folks. The hallway, landing and stairs are communal with the other apartments and are extensively used by them and could be maintained better. However I feel the price for the area reflects this.