Whether it was Excelsior's issue or not, our trip was cancelled at the very last minute because of a double booking, we had already left our home and were in the taxi heading to the train station when we received a notification that our accommodation was cancelled. We had to turn back and get rid of our luggage ...Appalling service on behalf of Airbnb...we had planned our trip for months, we were supposed to be staying near Hyde Park as we were going to the Adele concert...the idea was to avoid the public transport nightmare and get a well earned night off from the kids...obviously that didn't happen .
We were then compensated with a £60 Airbnb coupon that we have to use within 3 weeks ?????
All in all, extremely disappointing....VERY POOR - Thanks Airbnb