Tim was very responsive before arrival, and helped to arrange arrival so that we were able to move in at a convenient time. He sent detailed instructions of how to access the property, and although we met by coincidence at "check in", Tim has arranged the process so that guests can be left alone entirely if they wish. The flat itself is perfectly located for anyone looking to explore Wimbledon town centre but also with access to the station to visit central London as well. Very positive experience.