I had to switch the room twice. The first one was blasting cold air, no heating. and the door wouldn't automatically lock, so I couldn't leave the room. The second one was provided for one night so that I don't get cold. The last one, the door fob didn't work and the staff didn't come to check, I had to go up and down twice to get their master key. The mattress sinks a lot on both sides. Having said all this, the staff are very very nice and friendly, that's what I remember about this place.