We had a few problems on the first night but Gio was very helpful on helping us out. I love the location of the flat, close to tube station and many shopping areas around Oxford st. The only downside to this flat was the cleanliness of the flat. At the price Im paying and as the advertisement said, I was expecting a high standard on cleanliness level. But if Jack and Gio can fix this problem, I highly recommend this flat to anyone visiting central London