Dustin's home was clean and in a very great location since it was so close to the underground which made access to central London very easy. He was very helpful in several instances and incredibly easy to access. He provided very clear instructions regarding check in which made it very comfortable and easy. We unfortunately left a valuable behind and he as well as the cleaner were so kind and honest as to immediately inform us and arrange to return it to us as soon as possible. Everything was provided for and we felt at home. Would definitely recommend.