This has to be one of the WORST Airbnb experiences I’ve ever had! You are not renting through a host but a management company. The space had only cold water my entire stay. After reporting the issue at check in it still took me calling into the Hostmaker rep for an escalation to take place. The actual came to the property to reset the boiler which fixed the problem for a few hours. It the reverted back to ice cold water! Made for a lovely winter London experience.
The apartment has no natural light, didn’t have laundry detergent although it advertised an in apartment washer/dryer. London was the last stop of multiple cities for me and I was relying on laundry for clean clothes. Most channels on the television are not available.
The positive is the location of you want to be close to Westminster aside from that do yourself a favor and book elsewhere!! I’ve been a host and avid Airbnb user since it’s inception and I would never rent a space that doesn’t have essentials like warm/hot water.