Manon's actual apartment was very lovely, and she was extremely responsive to me throughout the booking process and after. Very lovely person. However, the neighborhood and apartment complex that the Airbnb is in was not as I had expected at all. My fiancé and I felt so unsafe in the neighborhood that we didn't end up staying in the apartment any of the nights we had planned to be there. When we arrived, our taxi driver told us he would not suggest we stay in the neighborhood or complex. Being unfamiliar with London neighborhoods, we were a bit shocked and when we got up to the apartment, we looked into crime statistics for the neighborhood. There had been over 1,000 crimes reported by the police within less than a mile radius of the apartment in March of 2017 (we were supposed to stay there in May of 2017). My fiancé refused to let us stay in such an unsafe neighborhood, so we left the apartment about 2 hours after arriving. On our taxi ride to a hotel in another part of town, we wrote Manon a long message explaining the situation and asking for a refund. Unfortunately there was an error with the Airbnb messaging system and the message never got to Manon or showed up on our messaging history (likely an internet issue while traveling outside of our cell service area). A week after we thought we had left Manon the message, I checked back on my Airbnb and noticed there was no message ever sent, so I wrote her another message explaining again. Understandably, Manon said she was unable to give a refund and was very cordial about the situation and explaining how she felt safe in her neighborhood. Would recommend anyone looking at this Airbnb to look into London neighborhoods further before booking.