To put it bluntly, I would not recommend this listing to anyone.
The pictures of this listing are not at all what it’s cracked up to be. We thought we were getting a nice, clean, dormitory style room to spend our time in London in. We got exactly the opposite.
The room was incredibly dusty, for starters. The fan provided in our room was dusty, and when we turned it on and dust flew everywhere. There were large cleaning bags everywhere in the hallway, making it very hard to move around, and even get our luggage up the stairs. Sometimes the bags were open and the contents were spilled into the hallways, and there were incredibly large stacks everywhere. This location is also not wheelchair accessible. We had to carry our large suitcases up three flights of fairly steep and narrow steps.
The staff was ultimately not helpful and did not listen to our requests. At one point, we requested that the cleaning lady not come to our room until check out as to not bother us. Multiple times throughout our stay, the staff came into our room. One time, a cleaning staff member walked in while I was standing in the room. I informed her my friend was in the bathroom, but she insisted on opening the door and going into the bathroom anyways. On our last night, we came back to our room and the door was left OPEN by cleaning staff. Our fans were turned off, and the room was incredibly hot. All of our chocolate and snacks melted because of the temperature in the room.
The cleaning staff came in to “clean” but our towels were never replaced in the bathroom. The one hand towel we had remained dirty for all four days of our stay, never taken out. The room remained incredibly dusty the entire stay.
We requested another fan at the beginning of our stay, and it was promised to us by the end of the day. We never received another fan. We were left to essentially fry in this tiny room for four days.
The window to the room does not open, and we could not use it to counteract the heat that was smothering us in the room. It genuinely felt like we were suffocating. There was nothing we could do but lay on our bare bunks and sweat for the entire first night. At one point, we contemplated leaving and paying a hotel fare to get out of this tiny, uncirculated room.
The only good thing about this listing was the location. It was approximately 0.7 miles away from the tube station at Queensway, and we had easy access to many different shops and food.
All in all, I would recommend looking for somewhere else to stay.