We did not meet Ella as she herself was travelling. She had us informed of this before and she had organized somebody for the check-in who showed up absolutely on time. So no problem. The check-in was a rather brief affair but we did not mind. Ella herself would probably devote more time to it. She contacted us several times from her travels to make sure everything was ok. We liked the apartment. It is bright and airy. All the rooms are quite large and nicely decorated. The beds are comfortable. The location is great, close to good bus routes and the tube. Portobello Road is a very short walk away. The road where the building is situated is not too loud and not overly busy. The apartment does not come cheap. But then again London and Notting Hill in particular are expensive places.