Unit was freezing (8 C), no instructions for heater. Host didn’t respond for 14 hours (Customer Support had to reach out). When finally got response the instructions were unclear & host didn’t provide clarification. Spent 2 nights dressed in layers. Manual said not to use hand towels for make-up removal or shoe cleaning or would be charged replacement fee. We then found a dried hand towel covered with make-up & dirt in bathroom drawer. Felt like a set up. The kettle was filthy. The heated towel rack wasn’t. This unit has way too many beds, not enough linens. Mattresses were thin & hard. Appeared to have mold around vents. Noisy neighbors. It seems as though host is only interested in getting big nightly fees without providing the hospitality to go with the price. Worst Airbnb experience ever.