We did not meet Chris in person but he kept in regular contact by text and email during our stay. His cleaner, Adriana, was there to welcome us on arrival and gave us a very full introduction to the spotlessly clean, comfortable and well-equipped flat. The location, in a quiet street just a few steps north of Oxford Street, is within easy walking distance of the main shopping and West End entertainment districts and the facilities were as described in the listing. My wife and I enjoyed our stay and would certainly return. Our only minor negative comment relates to the fact that the windows are single-glazed sash type. This allows some disturbance from traffic and outside activity but Wells St is a fairly quiet street and the disturbance is not serious.