Sai was easily accessible to make sure we were able to easily get into her place. The flat has a lot of space so that you don't feel as though you're on top of each other. Sai went out of her way to get a new pack n play/crib and mattress once she realized the previous one broke. The neighborhood is great in that you're close to everything but you also don't feel that you're in the craziness of London. I would highly recommend this stay for families.