All in all it was a Bad Stay…. For starters the hotel is listed as Excel when the water isn’t even viewable from the room. It’s more Custom House side than Excel & the hotel looks more like a House than a hotel. It’s clear they have set up in a somewhat deprived area and tried to pass it off as Excel - where it is a bit nicer. For anyone that was thinking it would be closer to the water and more isolated, it won’t be. It’s on a main road opposite a cornershop and a ladbrokes - which attracts many people to linger on the corner after a certain time.
The bathroom door in the hotel room (annex no5) had a punch hole in it. The TV remote, TV & counter/bedside table were layered with dust. So much that I had to take it upon myself to clean it. The Hotel room was also inexplicably hot, we could not find the cause of this, as we slept with the radiator switched off and window open - still it was a very hot and stuffy room. The walls were also incredibly thin! We could hear guests talking (loudly) and laughing in a room that wasn’t even adjacent to us! & Guests above walking and stepping loudly throughout the stay.
Given the chance neither of us would stay here again as it’s clearly a place being passed off as something it’s not - A luxurious stay by the excel. It’s far from it. It seems that this hotel lacks the proper care from its staff as we had an unclean and damaged room. My only regret was not taking pictures to show the level this hotel was at. 1 Star.