Good communication throughout although our host was away instructions for key were straightforward. It was a bit help yourself and the lack of milk was resolved in time for breakfast. The back bed room is amazingly quiet for the area off the Fulham Palace Road and the house is light and comfortable. It would be a bit of a walk to the nearest tube but since we had a car that wasn't an issue. Wasn't sure if we were allowed to use the sitting room which we didn't but it is very deceptively spacious and a home from home.