Emma is a lovely, intelligent, very responsive and communicative host. If any issues, Emma responded quickly to resolve the issues. We stayed 2 weeks at her apt. Location is good, tube and bus stations nearby. Many cafes and eating options available near the flat. The accommodation was well cleaned when we checked in, and the kitchen was well stocked. In general we had a comfortable stay at Emma's flat. Cons are the house is an Victorian building so walls and ceilings are quite thin. We could hear the host's family drag chairs, run dishwasher or washing machine and move around upstairs. Another thing is the steps from ground level to lower ground level are quite steep and narrow. The host had an additional handrail install while we were staying. That was a big help but still did not remedy those steep steps. So guests may find it difficult to carry down a suitcase on the steps.