The human care recived was awesome. The response time was immediate. Thanks to them to them we were able to stay in London the same day of arrival, because another host left us thrown in the street like a cigarette butt. 10/10 in this respect and I recommend the flat If your are looking for a fast response and responsive hosts.
However, the hosts have to change and improve a lot of things: New pillows, new mattresses, new bedsteads, improve shower pressure etc. The stay can be awkward if you are looking for comforts.