Disaster from start to finish.
Firstly, the apartment is a completely different apartment than the photos.
The photos show lower level with a nice view. The flat is actually top floor and not as good view - we were sent photos of the actual apartment, it was different to what was shown on Airbnb.
When we arrived, the owner couldn’t find the keys!!!
We kept being told to wait… three hours later… we were still waiting for the keys!!!???
It completely ruined our weekend - waiting from 7-10pm on the Friday night when we should have been at our dinner reservations.
After 3 hours and at least 10 phone-calls with the owner and a complete run-around about ‘get the keys from this shop’ ‘oh, that shop is closed’ ‘get the keys from another shop’ ‘get the keys from the management co’… ‘get the keys from FENCHURCH’???!!! we gave up. Felt like we’d been scammed.
Got a full refund, but WASTED over £100 on taxis to and from the destination. Will be expecting compensation. Still in dispute