First the good. The location was very good. Close to Hyde Park and the train station. Plenty of room for 2 people. I personally would not do 4. Check in went very well. Place was professionally cleaned. Now the bad. The outside entrance to the flat is very dirty. We were not shown or told about how to enter through the building and down the elevator. I did not think this was an option until the next day. On the first night, my wife went to shower and there was no hot water. The place was just cleaned so we thought it could be from them. However, when we checked a few hours later the water was still ice cold. We contacted the host (who uses a management company) via AirBNB app. Also tried to send them text messages, but the phone they use does not accept texts. They requested we go out and check the boiler which is located outside of the flat by the stairs. I did and sent them a message back the first evening that it looked ok. I also informed them that the toilet would not stop running (which was loud and next to the bedroom). The next morning, I informed them that we still did not have hot water. I sent them pics of the boiler through AirBNB. Had to keep asking for updates. We finally decided to go out. I put 1 of the 3 keys in the lock-box outside the flat. We headed off to Portobello Rd for the Saturday market. After hanging out in Notting Hill for a few hours, I reached out them again for an update. I was told the key I left did not work. Come to find out, the 3 keys operate 3 different locks (the building, the outside entrance door, and the inside entrance door). No one told us and I don't think the guy checking us in knew. So we had to go back to the flat to let them in for some reason. This made no sense to me since the boiler was outside. When we got back to the flat, we heard scratching sounds in the kitchen cupboard. Sounded like a squirrel or rat. It was scary. It was loud enough I was able to record it. A person from the management company arrived shortly after. They sent a lady over to verify the water did not work. They did not send a maintenance person. She spent maybe 5 minutes there to verify that we had no hot water and left. She said a maintenance person would be needed. I asked that someone from the management company be present when the maintenance person was there. No one ever returned to the flat that day or the next morning despite many messages between us. NONE of the problems ever got resolved so we left the 3rd morning to go to a hotel. The more I thought about this whole situation the more I questioned...