One thing I found quite admirable about Denise was the fact I once returned late, was locked out and Denise woke up and accommodated to my needs without a single complaint.
My stay was comfortable, bed was excellent.
Perhaps I am nitpicking but I once asked Denise if my room's kettle could be filled with kitchen water (as I'm uncomfortable using toilet sink for this) and I was asked what the difference is between the water in the two locations. I found this situation a bit awkward and unnecessary