Paul is lovely... great to talk to if you want a chat but he will also leave you to relax if thats what you want - no pressure applied lol. The home is absolutely beautiful... very modern, clean and has everything you could wish for when staying away from home. There were some lovely touches... slippers, toiletries, umbrellas and you are able to leave your luggage there on the day of checkout, go out and then come back to collect it before departing London. Yes the free beer and water is a thing lol as is the breakfast.... We will be staying again. Thank you for a lovely stay!!!