Overall, the stay was comfortable and what we expected, hence the 3 stars. However, we did encounter many issues during our stay. First of all, we were told that we could check in anytime after 3pm because there was 24/7 concierge. When we arrived, around 3 am due to delayed flights, the security guard was given no instructions on how to let us into our room and we had to spend the night in the lobby until the front desk person arrived at 8am. The security guard was very nice though and did his best to make sure we were comfortable & tried to call the host. The rules of the air bnb stated quiet hours, however none of the other residents followed the rules and they weren’t enforced. They were parting in the lobby all night long until 5 am when we were sleeping in the lobby. Then after that when we were checked in, I had to tell them multiple times to be quiet in the middle of the night because they were partying in the hall way. The air bnb also wanted us to pay £4 for a TOWEL.