Nicole met us at the front door with a smile and the keys! Showed us around the flat. We were familiar with the neighborhood which has everything one needs close by. The flat is just minutes from the tube, as advertised. The accommodations were exactly as described...no surprises! Very comfortable furniture, unlike other places we have stayed. Bathroom was a bit small and tight, but fine if you aren't too large. Stairs to sleeping loft are steep as described. Bed was very comfortable.