It was so difficult to find the lock to find the key to the house. It was dark and no lights outside the door. The place was absolutely not professionally cleaned when I arrived. Carpets were dirty with animal fur and dust underneath the carpets. Extra duvets in the closet were just thrown in not even folded up. A chair in one of the upstairs rooms was completely broken.
I booked this Airbnb for my friends, and they just didn't complain about how unclean it was and just stayed there for 10 days. What made me really angry was after they checked out. I had a request of cleaning fee of 200 pounds for the damage caused by pets my friends did not even have during their entire stay. I messaged back saying they had no pets and check on the camera on the door for the proof. Then the host sent me a request of 450 pounds for the cleaning fee and the lost of possible reservation. I kept saying there were no pets but won't listen. This is totally a disaster airbnb experience.