Small and comfortable place right off the tube. Everywhere I needed to go was only twenty/thirty minutes away tops. Very easy to get too, with no-fee atms, a grocery store, and several good fast food places very close by. The apartment complex has very good security and even though the neighborhood seemed quiet quite and safe in general, we felt extra safe in this apartment. Never met Francine, but did meet Renan, who was great and was very helpful in helping us settle in.