Our family booked a stay with very short notice (late the night prior). Raul and Carol were kind enough to accept the request, and they communicated promptly and clearly so we had all of the information we needed in a timely manner and were able to check in easily despite the short notice. We loved the convenient location with a 2-minute walk to the nearest food market and a 5-minute walk to the nearest tube station (Earls Court on the District Line). We would definitely book another stay when it's time to return to London!