Nava was a wonderful host. She met us at her flat and took the time to walk us through the entire place to make sure we knew all the ins and outs of the apartment. She even provided fresh fruits and snacks for our arrival, very gracious. Communication beforehand was easy and coordinating our checking in and checking out was seamless. Traveling with a friend who had never used Airbnb, there was a bit of skepticism to overcome, but Nava certainly made us feel welcome and all reservations were quickly done away with. The place itself is fantastic, very spacious and comfortable. We couldn't have asked for a better location...across the street from a great public garden and steps from a number of shops, eateries, grocery/convenience stores and most importantly the Tube. South Kensington is a fantastic neighborhood, with a number of embassies and higher-end residences in the area, personal safety was never an issue. I would highly recommend Nava's flat for any traveler, from the single explorer to the family of four.