The host was late to let us in, so we stood in the rain waiting for her (even after we had booked the place for a day earlier bc of our arrival time from international flights). Once she arrived we were led to the basement (apparently ground floor has two levels in the UK-upper and lower (basement)), which was dark and gloomy (doubtful this was bc of the weather as our second day was sunny outside but gloomy inside). The stairs to the basement are not easy to navigate, especially w/suitcases. The unit and rooms are A LOT smaller than in the pictures and there is no real living room/lounge. It’s just a picnic style dining table.
The bathrooms were dirty. The showers and toilets had hair and lint in/on them. Both showers wouldn’t drain properly. After complaining, the host came to clean them. So instead of getting to appointments we had scheduled for our brief trip to London we not only had to wait in the rain for the host to arrive, but also had to wait for her to clean the bathrooms. Other than apologies, we weren’t offered anything to make up for this inconvenience (specifically, a partial refund on the cleaning fees).
During the evening while getting ready to go out, we turned on the towel warmer and power went out in the unit. Fortunately we were able to contact the host and get it resolved. The impression I had from her response was that this was not the first time it had happened, yet we hadn’t been warned.
Positives: location and prompt responsiveness to our problems (after the late arrival). Didn’t get much noise from outside.