Where do I begin with this horrible experience. We booked this flat for 9 nights. Our first night we went straight to bed because of our jet-lag. Next morning I tried to shower and there was no hot water. I had to contact Bob to have him check/fix the issue. We had to leave the flat because of previous arrangements, and because we wanted to have hot water and be able to shower we let Bob get in the flat to try to fix it while we were not there. Can you believe Bob sends me a message saying "You only informed me of the problem in the afternoon of your second day. If you would have informed me sooner, I would have reacted sooner". Like we are guilty of getting some rest after a long flight from Los Angeles. In any case, we had no hot water until DAY 3! Two different plumbers came and the one that fixed it on day 3 told Bob and the flat owner that the boiler needed to be replaced. The owner decided to NOT replace the boiler and asked the plumber to do something else (I believe some sort of flush - not a plumber so not quite sure). This happened to be just a temporary band-aid to the problem. The next night, we not only did not have hot water, the heating stopped working in the flat. We found out about all this on Christmas Eve night because we were in and out of the flat all day. Because we got back and found out so late and we wanted to be polite and not wake him up and bother him on Christmas Eve, I decided to tell Bob about this in the morning. This backfired too, as this is what Bob replied with: "I don’t understand why you didn’t inform me that the problem got worse on Christmas Eve. Even if you didn't want to disturb me late at night, you could have sent me a text message in order to allow me to react first thing in the morning. As previously demonstrated, I would have reacted quickly. Nonetheless, this would have been the second time that the problem occured and I'm truly sorry that the plumber did not manage to permanently fix the problem on the first occasion." When I told him that we froze that night, Bob even got nastier by saying this: "You said you were freezing all night but the thermostat read 18 degrees celsius in the coldest part of the flat, by the front door, where there is no radiator, so the heating couldn’t have stopped that long before I got there. If it had, it would have been much colder certainly than the thermostat read upon my arrival." For us in the States, 18 Celsius equals 64 Fahrenheit. I honestly did not know there was a universal temperature that people should sleep at. What aggravates me the most is that my wife suffers from...