We never met Allessandro but he is great at communicating and was always quick to answer our questions. We appreciated the water in the fridge and the snacks in the cupboard after our really long flight. The location is wonderful with so many shops and dining nearby. The Victoria tube line is nearby so we were able to park on the street out front and leave our car all weekend just riding the tube. It's good to know that parking is free on weekends here. It says you need a permit and we were concerned but a quick message to Allessandro and he replied that we need not worry about it on the weekend.