The area is not close to central London and it is definitely not the area to stay if you are looking to be a tourist or check out main London attractions such as Big Ben/London Bridge etc. Communication was done mainly with the AirBnB manager, Svetlana, who was not available to meet us to give us the keys because we were later than our anticipated time, after I had already messaged both her and John to inform them of cancelled trains into London and an Uber that cancelled on me while waiting in the pouring rain. Consequently, we (myself and my family of 4 other people) were scrambling trying to figure out where to go and which apartment building in a cluster of buildings was the correct one. While waiting to figure it out in the pouring rain, we were met by an extremely rude concierge woman who made the beginning of our stay an absolute nightmare, even raising her voice and yelling at mysef and my elderly loved ones, shouting that we could not be inside the gates, despite me explaining that I was simply looking to meet with someone named Svetlana to provide keys and that we would be staying in one of the buildings. Once we got a hold of Svetlana, she told us to go to the local store to pick up the keys (which was never mentioned as part of any pre-made arrangement) We had no clue where this store was, we eventually found it, not too far from the building. Once we got into the proper apartment building, we had to take the elevator, with all of our luggage, through 3 different floors to finally find our flat. Once arriving and after I had calmed my family down, there was no hot water running in the bathtub so we had to boil dozens of pots of water and kettles and carefully bring them down the hall and pour them into the bathtub. This was a nightmare for various reasons including safety. I highlighted this issue to Svetlana’s attention to be informed that she “wished I had informed her sooner” so she could arrange for a handyman to come look at the bath tap- this was very unhelpful given that the last thing my family wanted during this stay was to now deal with maintenance on a significant issue that should have never been an issue to begin with. The fan in my room also didn’t work, as I was relying on this for a peaceful sleep, which I did not have.
I will mention that the location itself was quiet and pretty, overlooking a body of water in the Wharf; however it required many Uber rides to get anywhere, and there was nothing but salt in the cupboard, wet towels left in the washing machine and the dryer, a non-working can opener that ended up requiring us to open purchased canned food with a knife, which of course was also extremely dangerous.
Was the experience great? No. Was it horrible? Debatable. Would I stay there again? Absolutely not and I would not recommend it to anyone wanting to travel the city without spending even more money to get around.