I arrived late and left early in the morning so there wasn't much opportunity to chat with Lydia and Kinan, but in the small exchanges I had with them they came across as friendly and accommodating.
The room was clean and a decent size, the bed was comfy and the room was well ventilated. Everything in the room had been meticulously well thought out to give you a sense of comfort and that you had everything you needed for a comfortable stay, so it was easy to feel settled. Definitely would recommend!