Amgad was great under very difficult circumstances. The previous guest had just checked out and clearly left the place in an unacceptable condition. Amgad was very upfront about it right away and asked if I could wait while he had the housekeepers do what they could to clean the place up. When I got there I could clearly see the previous night's tenant had damaged the apartment, left odors, etc, that Amgad could not have fixed in a couple hours. He immediately offered a discount and also accepted my request for a refund without hesitating. He even helped get me set up in another apartment in the building which turned out to be great. You can only really tell a good host by how they respond when something goes wrong. Thanks again Amgad!