The flat is a greatly appointed (all key appliances etc) base with easy access to the tube and buses to get you anywhere. Good value for money. The check-in process is quite convoluted and far from ideal if travelling with young kids especially bearing in mind the quick drop-off required if driving as there is also no parking onsite. To Charles Hope’s credit, I got through to someone in the team very quickly when I required assistance (and Angelo was very helpful) but it’s still more complicated than it needs to be.