Natalie and Gile were very friendly. Our flight arrived late and Natalie stayed up until midnight for our check-in. Responsive to our request. Our room was on the 3rd floor and it was clean and tidy. The kitchen was large and had everything we needed. Smooth wifi connection. It took around 20-min by tube plus 10-min walk to arrive the house from city centre. Highly recommended given the condition of the room/house and the price.