I will start with the positives, and there were many. Most important was the fabulous location. The apartment was spotlessly clean, & very quiet. The living area was roomy and tastefully decorated and the kitchen was relatively well stocked, enough for a 7 day stay. The lift was a huge plus.
The negatives. The 2 things that upset me the most were:
I specifically asked if there was a closet in the small bedroom and was told there was. This was not the case. I had to use the hallway closet, which was a huge inconvenience. Why mislead like that? If I'd have known that I would have booked another place immediately.
2 With the new COVID rules of entry into the UK a specific address is needed within 48 hours of departure to send the testing kit too. I texted Arcore on Saturday Oct 4th asking for the specific address and never received a reply until Monday, the day we were leaving. In the interim, I had to use the address on the AirBnb website which was incorrect. The test costs 69 pounds and would have had to be sent twice given the wrong address. I managed to intercept it just before it was being shipped.
Other issues:
The shower in the master bedroom ran scolding hot and overflowed. The overflowing was fixed but not the scolding water.
We had no control of the heat. In the daytime it was fine but nights got really cold. I called 3 times to have someone fix it or just show us how to work it. Isaack sid he would make it over in 30 mins, 3 hours later he still wasn't there and I texted him and he nonchalantly said, 'I won't be able to make it, but I'll send someone over' that was 5 days ago....We waisted a whole afternoon waiting for Isaack!
Needless to say, I am not very happy at all with how we were treated by Arcore, and would never use them again, or recommend anyone else to do so. In fact, this will be the last time I will use AirBnb in London unless I know the flat is owned and managed by the same individual.