1. Pre check-in experience
a. Request for early check-in: We were exploring an option to check in our luggages early 3 months before the travel date, however we were told to message her nearer to the travel date. As such, we messaged Maureen again 2 days before our travel date. This time, we were told by Maureen that the request was made too late and we should have messaged earlier. We understand that this was an additional request but Maureen could have stipulate a timeline for us to contact right from the start.

As a result, we have to frantically find a luggage storage place in London 1 day before we flew in.

b. Check-in option: We noted that there was a self check-in option available for guests from the listing when we first booked this listing with Maureen. In addition, Maureen has also reiterated that self check-in option was available and check in could be done after the stipulated check-in timing (2pm to 9pm). However, our request to proceed with self check-in was rejected.
As a result, we had to make last minute changes to our travel iternary to accomodate the requirement to check in during this period (2pm to 9pm), incurring time and energy* wastage. We would also want to highlight that we also made adjustment to our iternary to store our luggage in a storage space (mentioned in point 1a).
(*Separate note: The listing is around 10 minutes walk to all underground metro)
c. Tone of the host: Upon rejecting our request for early check in of our luggages and self check-in, Maureen threatened to report us to Airbnb as she claimed that we were not listening to her. Thoughout the conversation with Maureen, the tone of her was not pleasant as we were told that we were not listening to her. However, we were making enquires that were factual from her listing (e.g. self check-in is possible after check-in hours).

As a result, we felt threatened and unsafe before the trip as all these occured prior to our trip. Note that we were polite in our conversation with Maureen. (How I wish I can post the msg here for everyone to be a judge).
2. During stay
a) cats (meowing, pitch dark, milk close to the door, cats go in toilet):
The cat area was located just few steps away from our room and that the cat was meowing in the middle of the night, causing sleep interruptions. The milk for the cats was located just beside the door as well and therefore could be easily spilled. When we have to exit the room, we always have to find our way to walk pass the cats to avoid them especially in the late night (with no lights being turned on) without hurting them. There was one instance that one of the cat entered the bathroom while one of us was bathing and we had to wait for it to get out of the bathroom before showering.
b) toilet (send us message, and there are other guests as well):
Maureen msged us at 8pm on the 1st day of our trip subtly hinting that we did not close our doors after using the toilet. Fact is, I have asked all my guest staying in the apartment and that we all closed the door after using. There were many guests staying in her apartment and for her to send this just few hours after check-in and in the middle of our travelling really affects our mood greatly. There is no evidence to suggest that the door closure was not by us and that she shouldn't be playing the "blame game".
C) washing machine: it was stated in her listing that washing machine and dryer that can be used. We used the washing machine and dryer for 2 consecutive days as there were 3 different guests staying in the room. We were questioned by her why we were using the washing machine again and that she claimed that she only allow once per stay. If so, shouldn't it be stated in her Airbnb listing or house rules?