The flat is ideally situated - close to the tube and many restaurants to grab a quick bite to eat. We appreciated the welcome basket containing water and treats. We had one issue with Globe's staff as we had trouble getting our UK-North American converter into the wall sockets. We called the office and they called us back several times to ask for photos and have us explain what we were doing. The back-and-forth was time-consuming and disjointed, and we think the situation could have been more quickly resolved if a staff member had walked the few blocks from the office to the flat to investigate and speak with us in person.