Nev is a prompt and responsive host when it comes to communicating with guests. Unfortunately, he misrepresented the room that was booked. Upon checking in, I found out that the room was nothing like the listed room which I had paid for. I immediately alerted Nev and Airbnb to this. Against all irrefutable evidence showing differences in the size, structural layout of the room, and even the fact that the listing had six windows, whereas the room I had been given only had one, Nev insisted that it was the same room. He maintained this for a period of two hours, in despite all the photo evidence I had sent on Airbnb messenger proving it not to be the case. Nev eventually admitted that the room was not the same, then became patronising in his manner. Once Airbnb responded to the report and were sent the photos proving the room to be entirely different, they promptly refunded me for the booking. It's unfortunate and extremely rare to encounter hosts on this platform who knowingly try to mislead and take advantage of guests. I'm thankful for Airbnb to have resolved this matter quickly and efficiently.