Lucka was very quick to respond to messages and very helpful, when the bath/shower wouldn't drain. She tried to sort out problems and was friendly doing so. Unfortunately the flat was not what we expected from the ad. It is a pretty run down council flat and maybe due to issues with the cleaner it was quite dirty, when we arrived, with cutlery, crockery amd teatowels left dirty after the previous occupants, the kitchen sticky and the floors not hoovered. Lucka was sorry for this, but it was still a disappointment. The location however is great!