It was difficult to reach Stayo with questions. This became particularly problematic after we'd paid extra to arrange for a late check out, but no one at Stayo extended our access, so we were locked out. It took us 30 minutes to get our phone call answered and then for them to reset the lock. And we'd only paid for an extra 3 hours. The place was clean and well stocked - and the location was good. Only unfortunate piece was the management.