Great location, great apartment, great amenities. The gas wasn't working though and there were no spoons! And since Andrea, the host doesn't live in London (I think, his location shows Amsterdam), there's a 'support team' that connects with you. While the initial interactions were quick and nice, when I left my phone charger and cable in the apartment, the 'support team' made it impossible for me to collect it. They responded late and asked for Uber fare to my office in London! This is despite the fact that my office was right next to the Underground and the apartment is next to two stations. Was disappointed and that left me with a not too great last impression. But overall, the stay was nice and hassle free. Would I go back? Yes.