My family was disappointed with the Airbnb for the following reasons:
1) Bedlinen dirty with cat hair
2) Broken glass in the yard
3) The futon was also very uncomfortable, as the mattress was so thin
4) Poor water pressure in bathrooms
The collective feedback is the description on Airbnb was not reflective of the actual stay. We had high hopes for the Airbnb and was looking forward to a relaxing stay after a hectic traveling week, but instead had to spend time changing sheets, sweeping and vacuuming to get rid of the cat hair when we arrived. We couldn’t use both bathrooms at the same time because the pressure was so poor that it reduced to a trickle when we tried using it the first time. With 9 people in the house, this made getting ready time-consuming.
Tim did respond promptly to our complaints and addressed the issues quickly once highlighted, so we did appreciate that. Check in was also easy, along with the parking permit arrangements. The location is fantastic, with many restaurants nearby and its accessibility to the airport.
I wish I could give higher ratings for this stay, but the cleanliness and comfort was a big minus factor on our end.