Very helpful and proactive. Communication was wonderful. They even put a crib up for our one year old, which was a wonderful, thoughtful surprise. Unfortunately, our car was broken into in the area we were suggested to park (Europark on Bayswater Rd). Obviously, this is not their fault, but something to take into consideration if you have a car to park.
Neighborhood was very beautiful, very "London", and a very close walk to Kensington Palace and Gardens where we spent a lovely afternoon. Thank you!