We enjoyed staying in this apartment but never actually met Ian. We communicated through WhatsApp and he gave helpful instructions on all that we needed. The front door lock was a bit tricky but we managed to get in and out. It was a great location for walking to the Millennium Bridge and the area around it. Ian left fruit and breakfast foods which we enjoyed but we needed to buy milk and bread. The bed was comfortable and the bathroom lovely and the living and kitchen areas are colorful and green with plants. We would happily stay here again.