My partner checked into the room on Sunday evening to begin a new job on the Monday morning. The room was very small but adequate.
However, on Tuesday morning he realised he was covered in large, painful bites. On inspection of the bed, he found clear evidence of bedbugs in the mattress (you could physically see bugs, skin, blood and faeces). Obviously, he could not stay in the room another night. He was forced to book a hotel room for the remainder of the week at a cost that was only minimally refunded by Airbnb. He also had to take all his clothes to a laundrette for an intensive hot wash to kill any bedbugs that may have travelled with him.
In all this time, Harry did not offer alternative accommodation and has not refunded the nights that my partner spent in the bedbug infested room. This is completely unacceptable and I would advise anyone considering booking this room to look elsewhere.
My partner’s bedbug bites have since become infected and he has had to take antibiotics to treat this. Airbnb also blocks any new bookings being made in this situation to avoid the spread of bedbugs. This stress is the last thing anyone needs when they start a new job in a new city and could have been easily avoided with routine cleanliness checks.