Couldn't go due to covid, France&UK wouldn't let french citizens go to UK for tourism.
I emailed, called, left messages, but was never contacted back. Even if this hotel didn't want to refund us (their right apparently??), they could have at least answer my numerous calls and messages. I am SO disappointed.
Would not recommand this place at all, as I asked questions about beds when I booked it and they never answered either.
DO NOT TRUST! impossible to reach!