We never met Anna during our stay (no sign of the cat either) , but she was always available on the phone and very kind and helpful in providing all the necessary information. The flat was conveniently located, within walking distance of Tower Bridge and near Bermondsey tube station. Unfortunately, there were some negative aspects: the bathroom wasn't very clean and it was almost impossible to adjust the temperature of water, that came out of the tap either freezing or boiling. Furthermore, we had only one towel even though there were two of us. All in all, if you just need a place for a short stay it's not too bad, and the bed is very comfy.