Checking in was an issue for me, and there was a lack of communication over the Airbnb messaging app. Also the photos in my listing did not reflect the actual apartment I was in. It was similar, but there are definite differences. The on-site staff are super nice and tried very hard to accommodate. However it sounds like the HQ office has some syncing they need to do with Airbnb. The building itself is really nice, and the neighborhood is even nicer. I would totally stay again if they are able to improve on communication with guests.