Good area right next to vauxhall tube station. Great size, we were a group of 7 and it was perfect for us.
We were offered a private limousine pick up and i had double checked SEVERAL times about times etc, all to be told i would receive a confirmation 3 days before, after not receiving that i then messaged the day before we were due to arrive to be told there was in fact no limo and we could get another car at a much higher price. I managed to arrange my own limo privately. We then had a bit of confusion with booking a car back to the airport, even although i had asked for this to be arranged months before.
An answer for questions took forever, i had asked for a late check out, but couldn’t tell me till the morning of our check out day if we could receive it. We also had asked multiple times about storing our luggage and everything was till the last minute for our answer. Never the less all worked out in the end.
There was no hot water 2 out of 3 days of our stay, and when i asked about it i got told it would get taken care of, it never did.
It was a lovely place and we enjoyed our stay, the communication and organisation just needs improving.