The property was spacious with two bedrooms, a large hall and kitchen area, a backyard with lots of sunshine. The bathroom was also spacious. We had booked the place to be close to our family. The grocery stores are about 5 minute walk as also public transport (bus) - tube station is an extensive walk.
However, the check in ought to have been better - I didn’t receive the instructions on accessing the keys - the file couldn’t download and it took multiple calls to get the document.
The biggest issue and nuisance was heating/boiler problem. There were no instructions on how to set the heating. Also for two nights continuously the boiler started making strong noises and vibration in the middle of the night. It wasn’t clear as to what was the problem. The owner didn’t respond despite message on airbnb app or calls on the number of the unit maintenance company. A technician visited two days later and informed that the pressure is not properly maintained. As per him the installation was not proper. It took him half an hour to get the pressure normalised causing disturbance to our schedule and messing the floor and wall since the water sprayed all over from the radiator. I wish the Owner was more responsible and responded to my calls. It was weird being in a house with kids when an unknown machine starts making noises and one is not even aware of how to work it around. The information booklet provided to us was also silent on how to operate the radiator.
I also wish that the Owner had provided consumables such as washing powder atleast for few rounds or some more paper rolls. It doesn’t make sense to buy a pack from grocery store when only one or two round of laundry is required.