Martine has a lovely space in a nice neighborhood. It is stylishly decorated. However, it was lacking in a few key amenities — for example, it lists a washing machine but does not provide detergent pods, and does not include shampoo or other toiletries that other Airbnbs provide. Also, Martine uses a concierge service to handle the bookings and to answer questions. This is problematic because the concierge service did not have answers to many questions, as small as how to turn on the light in the dark area in front of the front door (this is a basement flat down narrow stairs). Similarly, when the washing machine started leaking all over the floor, we called the concierge who said they’d try to reach Martine, but then never called us back or sent someone to fix the washer. We ended up figuring out how to turn off the water source but had we not done so, a lot of water damage could have occurred with no help from the concierge.