I booked this accommodation back in June. On the day we were due to check in, literally 3 hrs before. I recieved a message from the host saying the cleaners weren't available , so could she cancel! I understand these things happen, but I asked if we stayed elsewhere 1 night could we come a day later. This was not at all possible! So Iwas left in London with my husband , son and I with no where to stay. We will get a full refund,(up to 15 days later) but it's not much help when everything else is double or more!