Great location but we booked paid for 7 days and the company only booked us for two nights due to an error on their end. First member of staff we spoke to on the phone call encouraged us to find another place and take a refund (with a days notice before our stay). Luckily the second staff member we phoned was much more helpful and sorted that we could stay in one room for two nights and another for the remainder of our stay.
The cleanliness and location of the rooms are very good however the electronic key system would not lock our door on the first room so we had to use the only physical key which limited our group when leaving the flat or trying to get back in. We were only given electronic access to the room itself and not the front door. By this point having wasted a good chunk of our holiday phoning Charles Hope we decided to work with this.
The second room which we had was fine on this part but the chain on the door was ripped off the wall and had no physical key so would have been very useless and the door would have been unlockable if the electronic key system did not work like in the first room.
Disappointing considering the price we paid for our stay.