I didn’t interact much with Laila, but she seemed nice overall. I like how cheap it was and her pets were cute. If you have pet allergies this is not the place for you. Shower didn’t drain well. You’re an hour away from all major tourists attractions if using the Underground. If I knew that originally I would have found something closer to the attractions to save time and money on public transportation. It is right next to a train station which is convenient, but it doesn’t run late at night so if you stay out late your options are to take the Underground, then a bus or Uber. Bus stop is in front of the house. Doorbell wasn’t working on check in day and no one heard me knocking. I waited 15 mins before I left. I had to walk about half a mile at night with a suitcase close to a very busy street before I could find wifi to message Laila since I didn’t have a UK SIM card. Once I messaged her she responded quickly. She was there just didn’t hear me ring the doorbell or knock.