The location of the property was amazing. Walking distance to nearly everything and very central. I docked a few stars for cleanliness as the apartment had not been deep cleaned. It was quite dusty and there was hair and dust in the corners throughout the apartment and in the tub (we had to wash the tub prior to putting our infant in it).
The host, Megan, lacked a bit in communication. She didn’t send me arrival instructions which caused a bit of anxiety. We had ordered a car service to pick us up so it would have been helpful to know we had to make two stops to collect the keys prior to going to the apartment.
When we arrived, there had been about 5 napkins placed on the table but no paper towels - a roll would have sufficed. When I called Megan to ask where the paper towels were, she kept referring to the 5 napkins she left on the table. After some push back, she did leave us a roll. I thought that was quite odd.
What was really unfortunate was when Megan told me the morning of the second to last day of our stay that an electrician would need to come to the flat to fix something. He could only come at the time she told me and she barely gave us any notice. We had noticed the glitch in the electrical but didn’t think it was that big of a deal so we didn’t bring it up prior. Not one but two men showed up and it wasn’t going to be quick at all. After 15 or so minutes and telling us they needed to cut the power to the bedrooms and bathrooms, we asked them politely to leave. The flat is tiny and one man was on a ladder and the other was sitting in the hallway with a laptop. It wasn’t their fault as I’m sure they were just following Megan’s instructions but it was quite odd. We didn’t feel comfortable leaving them in the house with all of our belongings nor did we feel comfortable staying while they were there. Just a weird situation and not enough communication or notice. And when I got upset, Megan extended a 10%(?) discount on our next stay at a London property…we live very far and doubt that would be useful but I guess it was a kind gesture.
Megan did make up for it somewhat by giving us two hours extra to check out, which was very nice.
Overall, the flat was nice and had everything we needed to stay comfortably for six nights. It could have been cleaner, and the communication could have been better, but overall I was happy with my choice.