Alice and Chris were excellent to deal with. We dealt mostly with Chris and in a word excellent. Messages responded to within minutes, I think the longest I waited was 5 hours and considering the time difference between Australia and England that was amazing, the best I have ever experienced on Air B&B. The apartment WOW dimply fantastic. Area is safe and non threatening. 5-10 minute walk from Willisden Junction Tube 10 minutes to Baker street Tube where all the lines to everywhere feed into. The apartment very modern, wonderful kitchen nice and big full oven and hotplates all the utensils and you need. fridge freezer washing machine bathroom big and airy tiled and very clean and well presented. Lounge dining area huge with excellent TV reception and channel selection. Bedroom queen size bed or in England they cll it a king size but big and comfy and the pillows were great. Really you would be hard pressed to find another apartment like this as good as this for this area. 20-30 minutes to city to theatre which we did a lot of during the day and at night no problems with trains run every few minutes, bus stop basically at door 2 minutes away busses go everywhere, we just hopped on and took buses to anywhere and treated it like a hop on hop off bus. 3 minutes to shops banks etc and there are a number of supermarkets with Tesco and others at that area. Fresh vegies shops everywhere and two fresh fish sales shops as well. Overall would rate this experience as excellent and as we are going back in december2015 we will be booking to stay again at Chris and Alice's place. Oh forgot mention the apartment on the ground floor and in a secure coded private area. There was no noise but did her some birds chirping in the morning which was a wonderful sound for being so close to the city.