The apartment was perfect size for the 6 of us. It was easy to book and the owners were great about reaching out before our trip to answer any questions, accommodate our sleeping arrangements and offer help/suggestions with our itinerary. Definitely 5 stars going into the trip.
This is a good location. Walking distance to Canary Wharf and by using Google Maps, easy to get wherever we needed to go between rail, tube, bus & walking. The apartment is in a safe area, there is security 24-7 in the complex area and you need a key and fob to get into the building and up the elevator. There is a nice view from both sides of the apartment and with the exception of one evening, it is quiet and you don't hear the neighbors.
There is a small convenience store on site (next to the gym which we didn't use but looked very nice) with just about everything you would need or shopping at Canary Wharf close by.
Upon arriving, check-in is not through the lockbox as indicated. We were contacted in advance by the cleaning lady who lives about 5 minutes away walking. We had a flight arriving very early, which ended up being delayed until around rush hour, but they were willing to help us get the keys no matter when we arrived. Unfortunately with all the contact, when it came down to it, the morning we arrived our calls/texts did not get answered and there was a bit of confusion when I arrived at the lady's house for the keys but it was easily sorted --just not ideal. A lockbox would be a great option to make things easy for guests not matter when they arrive.
A bigger misfortune was that when we arrived the apartment had not been cleaned from previous guests. This was most likely from a miscommunication between the owners and the cleaning company. I was a bit taken back when they did not believe what I was telling them as we were communicating through the AirBNB portal but after I took pictures and sent them, it was quickly sorted and the cleaning company dropped everything to come over. However, you don't have a second chance to make a first impression. We were tired, wanted to shower and relax but we had several hours to wait upon arrival before we could do that and let's just say, my teenage girls are not as patient as I am! If everything had been as expected, this place would get a 5 but with the rush cleaning job, it wasn't "immaculate" and they were out of some hand & body soap that we were expecting and had to make another trip to the store.
Once we settled in, the beds are comfortable, the kitchen and bathrooms have everything needed, it really was the right choice for our family to stay here and in that area because of location and price.
I'm sure with a few tweaks to their processes, the owners can make this a fabulous experience for others. We requested a discount for the inconvenience and lost time and they obliged.
London is a great city that everyone needs to experience! We ended up doing a 1 day bus hop on/hop off tour to just see the major attractions. We did the Tower of London tour (this was my 3rd time and it never disappoints). My girls enjoyed Harry Potter World. And one rainy day, we went to Stonehenge and enjoyed the countryside.
Upon departing, we couldn't get an Uber to the train station so we walked over (we didn't have much luggage), got our tickets and took the train to Heathrow. It was very easy. I will add that I was a bit worried being close to London City airport that we may hear lots of air traffic but we didn't. I do recommend this location. You will not be disappointed.