I stayed 27/08/19 for two nights. Theresa'ssupport team were prompt to reply to my queries prior to booking. Booking was easy and simple. Great communication from the point of booking through to the day of check in. I had some issues gaining access once I arrived at the property as I'd been supplied with an incorrect location for the lock box to obtain keys. I contacted the support team who answered straight away and took steps to rectify the issue. Once they realised the correct location of the keys, I was guided there and there were no issues thereafter. A little inconvenient after a long day travelling in the heat with luggage etc but these things can't be helped sometimes and it was dealt with as best as it could of been. Once in the property I was very pleased with the space, cleanliness and the standard of facilities. Shower was great, bed was a little bouncy for my liking but no problem. I found the duvet far too heavy for the heat and there didn't seem to be a lighter tog available, so I ended up sleeping just on top. The location was perfect just a few minutes walk to the tube and station with shops, restaurants and coffee shops nearby. I would happily recommend this place and would definitely stay again.