Tania met us on arrival and was extremely helpful.
The apartment is very comfortable with ample room for the four of us.
The location is not bad being within 5 minutes walk from Shepherds Bush Station and the Westfield Shopping complex. Lots of restaurants to choose from for families.
We waked into the centre of London most days with this taking around 1 hour. The museum strip for the Science and Natural History museum is about 40 minutes walk through some lovely streets.