The private room and bathroom are both very clean and nicely decorated. Sue and Robert are so friendly and even invited us to have a glass of wine the night before out departure. They gave great tips on what we should be doing for the next segments of our Europe trip. When we told renminbi that we are going to leave our luggages in London when we were going away to York and Edinburgh, they even offered us to leave our luggages with them after we checked out. It saved us quite a bit of money and we were really grateful. We felt very welcomed and respected. Although it's in Zone 2, but the ride into the popular spots are just around 20 minutes and 10 minutes to King's across station, which worked out really well for us. We also felt the neighborhood is pretty safe and we (2 girls) had no problems walking back from the station. I will totally come back to stay with Sue and Robert if I visit London again.