Esther was very responsive. The apartment was in a quiet area. We were in London New Years Eve. We could see the fireworks from the window. Just a few things I want to point out. The only time we were really warm enough was when we cooked. I am glad we brought blankets. The blankets helped keep us warm. The bed was comfortable for me. However, my husband is 6’3. So, his feet hung off the bed. Our family like to lounge. When we were watching movies in the living room the couch is very low even for a 5’3 woman. The chairs were not comfortable for seating for a long period of time. The apartment served our purpose. Esther checked on us regarding the heat. We tried not to make a big deal out of it because we were gone a lot. Even though it was a little uncomfortable sometimes.