We really like this Quirky place. It is super spacious and we loved the outdoor area. After the first night, we had an air conditioner start leaking on one of the beds. The bed could not be used. We put a tupperware under the drip, which was leaking at a rate of about 1-2 gallons a day, and emptied it every day. We never turned-on/used the air-conditioning or the heat in the place. Luckily, my daughter was ok with sleeping on the couch (which was comfortable and able to handle a full-size adult and the living room nice to hang out in).
While we understand things break and need to be fixed, we feel the responsiveness could have been better and an offer of a small refund appropriate. We only communicated with "Mark's support team" and, after our initial phone call, only by the Air BandB app. They told us that they were getting on it and apologized. No one came by to check out the problem, no one called to check-in, find out more details, apologize etc. The problem was not fixed by the time we left. We really did like the place, just not the response to non-trivial issue.