We stayed one night for a music event. Awesome location right next to Kensington Garden and so many other attractions within walking distance. Room looked exactly like the photos, somebody was on reception at all times to help us check in. My only minor points would be a bit of noise from the road at night, which is to be expected in Central London, and the way the lights are wired you can only have all lights on or off instead of having bedside lights only. Overall a great experience, amazing value for money and would happily visit again.