Had a decent stay here for two months. We lost water and heat for a few days when London was hit with snow. This was pretty distressing and we weren't compensated for this (this is the only time Bella didn't respond to our inquiries. Other than this she was pretty responsive). The flat is pretty dirty, especially when flatmates didn't do dishes, take out the trash, or clean after cooking (this was sometimes the norm). Some weeks the cleaner would come, some weeks they didn't show. Room #1 was decent. It was dusty and the sheets were smelly when I got there but this wasn't a big deal (just had to give the sheets a wash/clean the room a bit). There were a couple times the room locks didn't function and needed to be replaced.