Very comfortable, well maintained, clean and modern apartment. Brilliant location in a quiet street. Communication with Stayo is ok.
Communication with Stayo have been haphazard with intermittent responses. We can’t completely rely on Stayo to respond promptly to help, should we need urgent help.
However Stayo were very responsive when we reported that the WIFI was down during our last 2 days of our stay. They couldn’t get the engineers to look into it in time (it’s an outsource provider I think) and hence offered to reimburse any additional data costs incurred which is very kind of them. However, it didn’t work for us as we were still within our data cap on our French mobile then, but would have exceeded our data cap after we leave London.
Nevertheless, we have enjoyed our stay very much. Now that we know what to expect, we are quite happy to stay in the apartment again.