DO NOT STAY AT THIS PROPERTY WHILE THIS HOUSE IS UNDER ITS 'PROPERTY MANAGMENT TEAM'!!!
I stayed in this property last week during a business trip! Due to the fact I was working during my final day of the stay I asked if there was anyway I could have a slightly later check out so I didnt need to cart all of my belongings to the location where I was working. I was denied this request due to the fact 'the cleaners would need to clean the property at 11am, and then they had a viewing'.
During my final sweep of the property AT 9AM, I was making sure I had not left anything under any beds or sofas etc, during this time I placed my personal keys and also the properties keys on the dresser.
During a carless moment I grabbed my suitcase and shut the flat door. I instantly knew I had forgotten my keys. I called the property management team instantly and explained that I could not leave with out my personal keys. They told me 'not to worry' that the cleaner would be at the property at 11am and I could get them then. How the property management team did not have a spare key at their location was just very careless management process in the first place!
At this point I was so thankful and understanding so I waited until 11AM.
At 11AM no one had arrived, I called again and they told me they would be there with in the hour.
At 12PM I called again, as no one had arrived. I was told the cleaners would now be arriving at 3PM and that my only option was to again WAIT.
So I did, at 3PM no one had arrived, so I called again. I was told they would be there before 4PM.
So again I waited for another hour.
4PM came around and no one had arrived.
At this point the company changed their story and told me someone was driving from OXFORD to let me in. So again I waited.
At 6PM (9 HOURS OF WAITING OUTSIDE THE PROPERTY) I called again and at this point as you can imagine I had lost all patience. The company told me the person driving from Oxford was coming 'VIA TUNNEL' and had no signal. At that I had again to be patient and WAIT.
8PM ARRIVES and no one arrived. I called again and at this point they decided to tell me the truth that in fact no one was coming, and my only option at this point was to call a lock smith!
NEARLY 9HOURS AFTER MY ORIGINAL CALL THIS DECISION HAD NOW BEEN MADE AND I WAS FURIOUS! Being told that I now need to pay for the locksmith was just laughable. If the company had told me this at 9am when I first originally made this call I would have been so understanding as leaving the keys in the flat was my error, but after sitting on the street outside the property with my belongings for 9 Hours was just laughable.
At this point I had to leave the location and explained that I needed my keys posting back to me with in the next 48 hours!
A whole week later I still do not have my keys, even after agreeing to pay for the postage for them to be sent back to me, I have an airtag on my keys and can see someone has been driving round with them for the last 5 days. I have chased that they send them back to me every single day multiple times over and they are just outright ignoring my request.
I flagged this with AirBnB support and they have been attempting to get me compensation and that they get my keys back for the last week too, and this joke of a 'company' has been fobbing us both off!
DO NOT STAY HERE, IT IS NOT WORTH THE STRESS AND ANXIETY THIS PROPERTY MANAGMENT TEAM GIVES YOU!