Amira was super responsive. I very much appreciate her allowing me to leave my luggage at the Airbnb a few hours before check-in time, which allowed me to explore London without having to drag my baggage around. I met the cleaning crew during drop off and they were very friendly. I was impressed that there is daily cleaning service for common areas (bathroom and kitchen). The bedroom I had was clean and neat, but the two issues I had were: there were areas of the room that were dusty- I am allergic to dust and ended up having to take meds due to the irritation; one of the slats of the window blinds was broken, which felt like a large peep hole into the room. Going back to the positives: room has a tv with Netflix access, bed was comfy, lots of closet space, great WiFi connection, and great location as it is just a block from the metro and it has several food options and markets around. I would stay here again, but in the other room they have, which looked like there are less crevices and shelves where dust sits.