Danielle was extremely prompt and helpful with communication, offering to arrange airport transportation and making sure we settled in. The flat is exactly as described and photographed. Street is quiet yet located in a great spot between the museums, Gloucester Road, and South Kensington Stations. Easy walk to lots of restaurants, markets, wine shops for all your needs. House was very comfortable for our family of four. Good showers and all the amenities you need. While we did not meet Danielle in person, we felt extremely comfortable settling in and were able to connect with her cleaning lady when we had a small issue returning the key to the lock box. I would highly recommend this flat to anyone wanting a Kensington location. Perfect for me to access all of London for work meetings, and a great location for our family to enjoy a weekend in the city. Fantastic stay!