PROS:
1. Shanaya always replied very quickly.
2. The flat has a great location, walking distance to supermarkets, restaurants, pubs, Battersea Park, tube and overground.
3. Nicely decorated and very clean.
4. We missed a couple of things in the kitchen, but overall it has very good appliances.
5. Strong wi fi connection and even a smart tv with Netflix was available.
6. We had an issue with the heating, but Shanaya took care of it inmediately, so the flat was warm enough to be comfortable.
CONS (for us, this might be irrelavant fore other people):
1. It has an electric boiler and not gas (which we didn't know and do not prefer). Not an issue for quick showers, but for two girls with long hair, we couldn't wash it the same day for example, because it got cold at the end.
2. The flat it's located in a fourth floor with no lift, so it was kind of a hassle to get in and out with our luggage.
Overall, very good place.