This is a professionally run service flat - not a family apartment. To my mind, this is a bonus, as it is spotless and one does not get one the impression of intruding in a family's space. That there is a 24/7 concierge available if hugely helpful, as bags can be dropped off and picked up at the renter's convenience. The entire building is service flats - so basically a small residential suite hotel with full kitchen and laundry facilities. The location is perfect - convenient to buses and 'The Tube'. As it is in the west end of the city, also convenient to Heathrow Airport. A very clean and safe part of London. Many restaurants within walking distance. Also within walking distance is Kensington Gardens & Hyde Park, The Albert Hall, The Science Museum, the Museum of Natural History, The Victoria &B Albert Museum, Harrods, Harvey Nichols and a slew of upmarket shopping streets, Sloane Square, The Kings Road, many great pubs. About 15-20 mins on the Piccadilly line to the Theatre District and Covent Garden or to Soho. The #74 bus across the street goes directly to Oxford Street/Selfridges/the Marks & Spencer flagship store and to The Wallace Collection. Bed was comfortable, plenty of hangars, everything needed in a small kitchen. Although the fridge was small, it kept food and drink an a very cool temperature, important when returning to the room after a hot day around town. Room sizes are not huge, but well designed.