Vishal was very responsive to communications and questions prior to our arrival. When we got to London he let us into the apartment as soon as it was cleaned despite being prior to official check in time. When we had a minor problem about the apartment Vishal got back to us immediately and came by to address our concern. The location of the apartment was excellent. Down the road from a coffee shop, pubs and around the corner from 2 grocery stores. There was also a tube station a few blocks away. The apartment was as described in the write-up and photos.