I traveled to London for a conference without much notice, and Tess was great to work with getting logistics settled out. We only met once during my four-night stay, but Tess was very accommodating and very responsive to any questions, etc. (and very helpful with directions from the airport to the flat - even coming up with alternative tube routes when one of the tube lines was closed for repairs).

The flat was conveniently located and very clean. I could (and did) walk easily to two tube stations for easy access to the underground system that made London easy to navigate. It's a fairly small room, but perfectly comfortable - a comfortable bed, a small desk, and a fast wifi internet connection. Everything worked well and I would definitely recommend staying here to anyone visiting London.