Kew is a great location and we enjoyed having access to both Kew, Richmond and the surrounding facilities. We enjoyed our stay and found that Under the Doormat were very proactive and quick to respond to our questions. All reviews are based upon personal taste and whilst the advertisement was accurate we were slightly 'underwhelmed' when we saw the house as opposed to what we expected from the photos. The house is small, really small, the 3rd bedroom is a box bedroom, compounded by the fact that there was no storage, thus our 17 year old had to live out of a suitcase. The house is also old and the furnishings a "little tired" though we fully understand that this is personal preference and taste. The kitchen area is excellent and we used this as our base, it is a great place to chat in the evening and reflect on the day. For the money we paid we had expected small touches like SKY TV and not just free view, plus some of the rooms and areas were slightly dusty (though Tom from Under the Doormat offered extra cleaning), that said, we enjoyed our stay - just be aware of the natural alarm clock in the mornings from the aircraft!