Micki was welcoming and helpful. The flat looked just like the pictures and there was a private bathroom and shower room for guests. There wasn't a lock on the door like it states online and laundry could only be done once a week at weekends which didn't work for me but could very well work for someone else. I got woken up a few times by her family slamming door or ringing doorbell but they don't usually stay there apparently so it was just a one off it would seem. overall, however, it was a wonderful stay and I would highly recommend it to others.