Benjamin was easy to deal with and always responded to emails promptly. I did not get to meet Benjamin because he was in LA at the time, but his assistant Daniel handled our check-in and was very helpful. Benjamin and Daniel went out of their way to let us come into the apartment early (since there was no one staying there the night before) and that was sincerely appreciated. The apartment is in a great area near a major transit hub but also within 45 minutes walk of almost everything in London. The apartment is quiet and on a peaceful street (perfect for relaxing after a busy day of exploring). The apartment is nicely furnished and included coffee/snacks. I would strongly recommend this apartment is anyone looking for a vacation rental in London. My only complaint was that the apartment could have been cleaned slightly better (although I am a huge neat freak and it certainly was adequately cleaned).