This property is the exact kind that is ruining AirBNB.
Pros:
Location is very good, moments from lancaster gate tube station
Cons:
1. Communication
There is a "company" behind this account that takes approx 24-48 hours to respond to airbnb inbox.
The "company" does not answer the phone when you call
When there is an issue to resolve you get told they will come back once they have "spoken" to the "manager" ... whomever that is.
Want to check in? Good luck. There's no check in details in the listing and we were left wandering london for hours waiting to hear from them despite having an agreed arrival time in the chat window.
2. Description
There is no heating or hot water. After a few days a plumber was sent to take a look and they disabled it all because there was a risk of electrocution as water in the boiler was leaking onto the electrical cables
There is no dryer as per the description but there is a washing machine that leaks oil onto your clothing
Curtains are missing so you wake up when the sun gets up
Some rooms had no lighting at all which makes it quite hazardous in the evening
They don't clean the property at all. We had dirty dishes in the dishwasher and someone elses clothing in the washing machine
Internet was negligible if one device was connected, it wasn't fast enough to use with netflix.
The shower on the top floor doesnt work, water squirts out of everywhere but the shower head
The dining chairs werent screwed together, rather the seats were left resting on the chair legs. Ridiculous.
One of the legs of the sofa is missing, so they use a pile of towels.
There are quite a lot of narrow and steep stairs, only made more challenging because the hand rail is failing off.
Only the TV in the main room worked intermittently if noone was using the internet.
With the "owner" being uncontactable it was a total waste of money even with the airbnb guarantee of a 20% reduction.
If you are a group of 8 males looking for a place to sleep where you'll be so drunk that anywhere is better than the pavement, then this is the place for you. Otherwise, keep your money and find somewhere else.