Prior to arrival Nishma was very responsive. I did have a few questions as we were checking in and it took her awhile to respond. The post did not mention AC but I was expecting it coming from the US and was disappointed when I arrived in London during a heat wave. The bathroom and kitchen were very filthy. To the point where I would not walk barefoot throughout the flat. The fridge had old rotten food that stunk so bad we couldn’t use it. The place was not thoroughly cleaned prior to our check in. I even contemplated sleeping under the sheets.