I have stayed at this place for 1 month. The house is near to Canada Water station, safe and quite town. During whole staying time, Lily was very helpful with quick response, so It was very easy to contact to her with any queries and problems. She treated all guests equally and fairly. The room was very huge and clean, so does bathroom and kitchen.
I would highly recommend this place for people who have a common sense about how to stay at a shared house with others under very basic and easy rules. (e.g. Do not use washing machines at 2.30AM, Do not use the bathroom between 12AM-5AM) I had some issue with another guest when I was staying, raised it to Lily, and she delivered my message on behalf of me. However, I got reported by the guest with the reasons for being closely monitoring their activities and violating the privacy instead of trying to understand how much I suffered. I decided to treat this happening as I was unlucky with the guest who I was sharing with. Except this issue, overall I was very satisfied with this place.
p.s. hope the comment under would not affect your decision.