Hannah made it very easy to communicate with us upon our arrival and she responded quickly to any of our texts/questions that we had. She had a welcome note with some directions, tips, and information on the flat. We were able to use her wifi which was a big help. Although it was quite a few floors to walk up, her apartment was exactly how it appeared on her listing and it was very comfortable. The location of her flat made it easy for my sister and I to get into central London and explore London's main attractions. With her flat being a quick walk to the tube, my sister and I were able to grab a coffee from the Starbucks right across from the tube and be on our way.