We found Kris easy to communicate with and we knew he would respond by email if required. The flat meet all our needs, comfortable, roomy enough and equiped for our two week stay. The location was ideal for us; close to the the Tube, in walking distance to good pubs, resturants and markets. An extra bonus is the lovely pool and Terry the custodian was brilliant, he couldn't do enough for us. You must visit Wilton's Music Hall right next door for a show or a drink. We would definitely return.