We did not meet Emily but the caretaker lives in the suite above so he was handy and available when we arrived. Ground level suite so it was easy access especially with large luggage. The suite was very cute and looked just like the pictures. Bed was comfortable, felt like a memory foam mattress. Bathroom was small but did not bother us as it was clean and what I expected travelling in Europe. Beautiful quiet neighbourhood and 3 min walk to Belsize station. It felt like a very safe neighbourhood. A 25 min walk to Camdon Town and the Park was even closer. There is an amazing artisan bakery just across and down the street a little from Belsize station and is perfect for morning coffee and has delicious baked goods and sandwiches. The wifi worked great. I would definitely stay in this suite again. Perfect for 2 people.