I am writing a fair review regarding this experience. Joanna, the room and the location are all perfect I would say. But there is one thing that I feel no one could tolerate is that the host did not check and ensure that there's heat and hot water at the room before they listed in the airbnb for rental. The first day I arrived here after an overnight flight, there's no heat and hot water to even take a shower and the room temperature is below 15. The host and airbnb neither provide timely solution and I can only be forced to live in a cold room for a night. This IS NOT ACCEPTABLE AT ALL for all guests.