NO HOT WATER! I messaged “Ben” on the second and third day addressing the fact that i was unable to shower because both the upstairs and downstairs showers lacked a single drop of hot water. I was unable to shower in fear of getting sick as it was still cold outside and so i was forced to shower at a friends 45 minutes away. “Ben” responded saying they were sorry and would do something, but didn’t and did not respond to my message asking to be notified about repairs or a discounted rate due to the fact I was unable to shower at the Airbnb.