Chris & Ann were extremely responsive to the issues we had with the washer smell and replacing ruined cookware on Christmas Eve Day. The only downside was the non working dishwasher during our stay, which turned out to be the source of the smell in the washing machine. The location was great. It was very easy to get around to all the major sights. The Underground station was a few minutes walk away. We cooked a lot and there were several grocery stores close by. I would definitely stay here again.