From the start Mike was responsive on chat through the site with instructions. Really friendly and helpful. They really care. A short walk from the bus stop (367ft). Really enjoyed my stay and probably had one of the best sleep I've ever had; really nice bed. I was in the room up the first flight of stairs. The place looks lovely, and is really clean, the shower brilliant, the deco tasteful. The room is not huge but big enough to move around and the landing with the desk provide additional space. Plenty of drawers for clothes, not that I personally needed them for a one night stay. A full height mirror which is always a good thing. The real coffee is a brilliant touch. All in all a great experience. I might just stay there again and again when I need to stay in London overnight, since the bus line is really convenient. The balcony was part of the London charm I felt. Fun to negotiate the window to get to it, being only 5''1' but I really enjoyed sitting there with my coffee in the morning, watching life pass by. Finally, last but not least, I also went on the balcony to enjoy a last cigarette before bed around midnight and was graced by the presence of a fox in the square across the road. It is nice to see that nature prevails still, even in the city. thank you.