We sadly experienced a last minute cancellation by the host having been confirmed and reassured that the booking was able to go ahead multiple times. We had driven directly from Switzerland to be left without anywhere to stay in the middle of the tier 4 lockdown in London at 5pm (our check in was 6pm). We feel that if the property is unable to be guaranteed as available during these times then it should most definitely not be advertised. I am aware that our experience contradicts many previous guests of Jack’s place but we felt it important to present an honest account of our own.