Charlottes place is perfectly adequate if you are staying in London for a few nights. Its clean and tidy and the beds are comfy. The area isn't particularly lively or interesting but its close to a tube to get into the best bits of London. She uses another company to run the place so you will never speak with her directly. You have to go through seperate verification processes, giving your passport details etc through this other company. Then they kind of bombarded me with texts and emails which was annoying. But the price is right and we had a good time.