My mother always said not to say anything if you couldn't say something nice. So, let's start with the good things: A great location, friendly people running it who allowed us to drop our bags in early (there was a tube strike on), a clean room with a very good shower. But, yes, there are some bad parts. It's small. To give you some idea how small, it's impossible to have a suitcase open on the floor. Suitcases must stand on their ends at the corners of the bed. That's the only place they could possibly fit. The photos don't quite convey this. And the bed. Well, it's a queen size, but it's old and it sags. There seems to be some sort of sink hole in its centre into which an unsuspecting couple is inexorably dragged leaving them (us) sleepless and unrested. Listen: the size wouldn't have mattered if the bed was good. But the bed is terrible. Awful.