Catherine, her husband Kevin, and their precious pup Patch are WONDERFUL. I'm from the United States, and stayed with Catherine for a few days while my mom and I worked to get my apartment ready to move in. I'll be living in London for a year for grad school so my mom and I brought over a ton of luggage. Catherine asked about our travel plans from Heathrow to her home and secured a car service for us that was a godsend after an 8 hr flight and then an additional 2 hours stuck in customs. Once at her home, Catherine provided a wealth of knowledge - where to get sheets and towels, tube routes, bus routes and oyster cards, etc. Any question we had, she was able to answer. She also let us store my extra luggage and various purchases in her extra room before I had access to my apartment. She was so kind and generous -- couldn't have made a better choice in booking with Catherine. She truly went above and beyond all expectations.