This was a huge disappointment on several levels:
- it took 3 emails for the staff to understand my check-in would be at 8pm, they kept telling me I would need to pay extra for an early check-in...
- don't expect breakfast, even if it is mentioned in the listing - I paid full price, only to discover they didn't provide breakfast, even take away, because of covid. Other hotels in the UK have been providing this for a while now, despite covid (and restaurants have re-opened with track and trace for weeks)... I ended up having to pay for £15 x 2 guests x 2 days at a nearby venue
- The sound isolation is the worst. I could hear others guests knocking on doors and staff having full on conversations in corridors at 7am...
I have asked for compensation and an update of the listing, and haven't received any response.
On the + side, reception staff are friendly, and the room was spotless, but avoid if you can!