I messaged Andy 24 hours before with some questions and my arrival time and I heard nothing back. We were left outside not able to check in, I called 2 different numbers that I had for him and messaged on Airbnb and nothing. He messaged me a few minutes after my refund had been issued as I rang Airbnb due to me being on a tight schedule. He just messaged and said the reception was open.., no sorry for you wait or anything. Tbh I already wasn’t looking forward to going there as he never replied to my messages and definitely wouldn’t stay after being left outside in the cold