We met Gaia on arrival and she was so pleasant and helpful during our trip. Like the small things such as the supplied muffins, milk, orange juice and butter were lovely.
The apartment was cosy and clean. Despite being quite convenient - just a 5 minutes walk to the bus stop, the apartment was located in a quiet street so we were never bothered by traffic noises.
The beds were very comfortable. The only problem was that the bath/shower was in the second bedroom with only a curtain separating the shower stall and bedroom, so that made shower time slightly challenging. Still, it isn't a big issue. We just waited our turn in the other room whilst one was in the shower.