Team was very communicative and responsive. We had a few issues during our stay that needed to be resolved. The power was out when we arrived because the breaker was overloaded by a second washing machine in the back that was running. Once I turned off the washer I was able to get the breaker to stay up.
Our second day the heat stopped working, I asked the team about how to fix it. They told me about the Boiler in the back bedroom and I was able to go in and reset the device and get the heaters to work again.
Overall the flat is in a good location, easy to get to and from the tube into central London. Beds were really nice, some doors didn’t close, and the shower is fidgety and low pressure. Generally seems to be a work in progress, we had to request trash cans and cooking pans, we got a pan but they didn’t find trash can but they provided bags. No recycling. Could have used a dish rack and some more kitchen towels.