I’ve never written a bad review on Airbnb, but this was absolutely terrible from start to finish. The property is managed by Staybeyond, whose employees are well-meaning but either severely lacking in their ability to resolve issues or incompetent. To start, I was sent two incomplete sets of instructions for checking-in, both either lacking details (key lockbox on a bike stand at the end of the block rather than the one immediately next to the property as described), or absolutely incorrect (retrieve keys from a 24 hour shop in islington by providing a code). The code didn’t work of course, the key lockbox in a completely different place than described. Once I did manage to get into the property after going back and forth with the management company, there was no electricity and no running hot water / no heating. The apartment smelled stale and was generally not as pleasant as shown in the images. While the electricity issue was resolved the following day, the boiler was never fixed and the management company eventually became unresponsive. Kimberly never said anything, leading me to believe she’s either not a real person or unbelievably hands off with her real estate investments. I eventually disputed the charge with my credit card company as Airbnb did not come through with their aircover policy, and asked me to request a refund from the host (who, again, was unresponsive). Do not stay here.