Our experience was fantastic. Kim met us at the flat and let us drop our luggage early, well before our check-in time. After we spent some time exploring the neighborhood and some local markets, we came back to the flat where Kim gave us a very thorough walk through of the flat and surrounding areas. He had tube maps, bus routes, local restaurants and everything else you could imagine. He even stocked the fridge for us which was much appreciated after a long flight and lack of sleep. The flat was just as described and shown in the pictures. Very clean, plenty of room for our family of 4 and very comfortable. We had a great week in London, saw many of the sights and it was always a pleasure to come back every night to this flat. When we plan our next trip to London we will definitely stay here again.