Helen was great at communicating with us and meeting our requests. (We arranged for a late check-out as her next booking allowed her to do so). We very much appreciated it.
The pictures we saw for the flat led us to believe this was located at a higher floor in the building with a bit more of a breathing space from the balcony. We were placed at Floor 1 where light was poor and the balcony opened within a tight court with a building full of people watching straight through our windows. That did not grant much privacy and felt a bit claustrophobic. Nevertheless, we enjoyed the flat as a base for wandering around London and it was an OK accommodation, very conveniently placed close to transport and amenities.