I didn't meet Ben, but met one of his colleagues who works at the design studio downstairs from the penthouse. The instructions and everything provided was great. The space is beautiful and in a great location. I did have an issue losing electricity during the night that I wasn't able to restore until the morning (the breaker that flipped was downstairs where I didn't have access to sort it out), but Michael helped me sort it out in the morning, hot water & whatnot restored :) Overall, this is great spot, especially for a working visit.