Cecile is very responsive, she will reply email within hours, and send someone to fix things within a few hours. Tube station is close, there are grocery store and many good restaurants at walking distance,very convenient place. The rooms are clean, beds are comfortable. The only issue we have is due to the hot weather and no A/C in the flat, we have to leave windows open when sleeping, and it was a little bit noisy. But the weather in London is normally not that hot, I don’t see this being a problem. I would definitely recommend to my friends if they will visit London.