Martin's very detailed instructions made us feel very secure and confident for our first time in london. True as some other reviews say the outside is a little rough but boy is this place a gem it truly felt we had stayed in a hotel suite. All the amenities you could possibly need which Martin has all the directions and manuals labeled if this is your first time using overseas appliances. Everything was spotless we really felt at home. The flat is a little far from central london but the two nearby stations are quite simple to navigate. Martin constantly checked in with us through out our visit we truly had a magnificent first time in london thank you Martin!!