Billie was extremely responsive and accommodating when it came to my husband and I's stay in London. Our flight landed early in the morning, so we needed help finding a place to put our luggages prior to the check in time. To our relief, Billie offered her office for us to leave our luggages while we explored the city. We owe you a huge thanks for that.
When we entered the building and the apartment, our first thoughts were that everything looked to be a bit more run-down than what we saw in the photos. However, it was a great location and neighborhood, so we really couldn't complain.
However, it was the last night that is making us give this subpar review. While packing, my husband and I saw a mouse run out under the kitchenette. We plugged up the hole we saw it ran out of, but it ran out again somewhere else. We were hoping to quickly finish packing and go up to the loft where the bed was, but the mouse kept running out to the living space. It was running out so many times we're not sure if it was the same mouse or multiple mice trying to explore the area. We did not have any open food laying out, so we're unsure why it kept coming out. Eventually we got so grossed out that we both decided to head to the airport early. We didn't have a phone so we messaged Billie over wifi that we were leaving early and got a hotel room near the airport. She messaged me the next morning asking whether I was the person who spoke with Joanna (my answer was no), which makes me believe another tenant saw a mouse that night.
The apartment is in a super cute area, but definitely needs a bit more maintenance (I hope you guys got the holes plugged up!). Sadly, I won't be coming back to stay after our mouse encounter.