First time in London for family of 4 with 2 adult children and John was extremely helpful, both via email and with onsite info book. The ability to store luggage before actual check in was a great option(if only flight wasn't delayed). More than enough space and very comfortable with all you need. Location was absolutely perfect, very convenient to underground and within walking distance to attractions. Very safe area even late at night /early morning. Would not hesitate to come again.