HORRIBLE experience at check in.
THE APARTMENT WAS NOT READY WHEN WE ARRIVED. WE HAD TO SPEND OUR FIRST NIGHT IN A HOTEL.
The apartment was supposed to be available at 3PM, but we told the host that we would be arriving between 8 and 9 PM. At around 8 PM, when we were in a taxi on our way to the apartment, we received a call saying that the apartment was not ready and that we would need to check in the following day after 6PM. As a form of compensation they would refund us the night for which we did not have access to the apartment (I KID YOU NOT!).
We said that this was a massive pain as we would need to check into a hotel late in the evening, check out in the morning, move our luggage to the apartment ( and all this while traveling with two children). At the end they did not charge us cleaning fees and, after much complaining, they gave us the keys of the apartment the following morning when the apartment was still dirty (they sent a crew to clean the apartment in the afternoon; the apartment is managed by a hosting company, not by the owners)
Basically, we lost half a day of our vacation.
The apartment is nice (even though it’s not as good as it looks in the pictures) and very well located (just one block from Paddington station as advertised) but the check in process was a DISASTER.