I booked this apartment on behalf of my mum who has mobility issues.
Her stay was okay but there were many inconveniences brought upon by the host and their communications (or lack thereof).
The whole booking experience is very transactional as some previous guests have mentioned and you are made to feel part of a mass turnover rather than an individual guest.
Check-in information was incorrect sending us to the wrong floor even though the instructions were adamant that they were ‘crystal clear’.
There was an old sock taped to the ceiling which we asked to be removed. It wasn’t.
There was a blocked shower drain which we asked to be fixed. It wasn’t.
The mattress was not fit for purpose and I had to chase for three days to request a replacement which should not be the case for anyone let alone an elderly lady with mobility issues (which the host was aware of). The mattress was eventually replaced on day 4. I was told I would receive compensation for the delay and that Airbnb would be in contact with me. Neither of these things have happened despite my continual chasing.
Given the host has a series of apartments in the building and it’s clearly a sizeable business, putting the extra bit of effort to make guests feel comfortable and ensure all the flat are maintained to a high standard would go a long way.
Please kindly arrange my compensation at the earliest opportunity.