Tiffs kept in touch with us from the beginning and is very friendly and accommodating. Her flat is in a wonderful location in Notting Hill, walking distance to great restaurants and the Portobello Road market (a must see). Her flat is nicely decorated and the beds were very comfortable. If you are sensitive to noise and are traveling in the summer, just be aware that opening the windows in the evenings for cool air might make it difficult to sleep because of the traffic noise. After a couple of nights we decided to keep the windows closed and it didn't get too warm. Overall, I would stay here again and would recommend it highly. My only area for improvement would be that we didn't have anywhere to store our clothing and there is no bathroom counter space. I ended up moving some of the owners personal belongings aside in the bathroom cabinet so I would store my toiletries. During the 9 days I lived out of my suitcase as her bedroom closets were locked. There is a small guest room closet, but with three adults, that wasn't enough space. Overall, I highly recommend.