Rich cancelled my accommodation one week before my arrival from australia. BEFORE I paid for my accom he said an early check in would be 'no problem' he then encouraged me to only speak to him via his personal email account, when i emailed him to ask about an early check in AFTER I had paid he simply replied with 'normal check is 1pm'. I then asked airbnb for advice and they kindly contacted him about the matter which made Rich angry, he then cancelled my accommodation all together one week before I arrived in the country. He was very unhelpful and rude in the emails following that.