Had a nice stay in this apartment with my family. Louise was able to help get us booked last minute and was kind enough to let us drop of our luggage earlier then check in and hold it after our check out as we had a quick overnight stay. The flat is pretty open and spacious and has all the necessities. The only thing it didn’t have was a/c which I hear is common in London but we didn’t miss it at all. There were two fans available and we were very comfortable with just the windows open and we are very much used to having a/c. The beds were comfortable and the hot water worked great both two important details for our family. The location is great with Public transportation steps away from the apartment. Would return and recommend to anyone.