The apartment itself is a decent place and we might have been unlucky but our stay here was terrible. The owner had told me befoehand that he was going to be out of town and that we would have to pick up the keys at his place and let the cleaning lady in personaly because the apartment was not yet clean. He offered we could cancel if we weren't up to that. Since our trip was onoy few days away and all the other places left were either horrible or horribly overpriced, we decided to go through the extra trouble. What a terrible mistake! First it took us a lot longer to get the keys than assumed. The owner said, th pick up place would be 1-1,5 miles from the AirBnB. Google tells us it was more than three miles and with London traffic it took me more than an hour to pikc up the keys and get to the apartment. When we finally got to the apartment, the cleaning lady who was supposed to wait for us had already left and the apartment was a mess. Dirty sheets, wet towels on the floors, dirty dishes in the sink and moulded food in the fridge. Upon my request on the phone if our arrival time might be too tight and might make the cleaning lady wait the owner said that he rather had the cleaning lady wait for us than the other way around. After we called him to tell him that no one had come he made us think it was our mistake for being late. He then organized someone else to come and told us he would have to pay a second fee. So after it took us 1,5 hours to finally get to the apartment with the keys, we had to wait for another two hours until someone came to clean the very dirty apartment. When the cleaning lady arrived we had to stay even longer and look for a second set of sheets, for the second bedroom with her. This should not be the guests' job... We were able to leave the apartment in the evening although we had arrived at noon. After that we tried to enjoy our stay but two days into the stay the toilet started to be clogged. It took us half the night to clean it up somehow and we even used drainfree to make it work again, because the owner had asked us to buy drainfree and that he would reimburse us. After this failed, we started using a cafe's toilet for the remaining two days of our stay. All this with a baby... We have been staying at so many Airbnb's over the past few years and although this apartment was prettier and the location better than that of some of our other places, we have never before experienced a stay that was so catastrophical. We were all glad to get home and be able to use our own...