Richard is a fantastic and warm host who made me feel taken care of during my whole 4-day stay. I arrived in torrential rain and he offered to come pick me up in his car during work which I was very touched by. He cares for his hosts.
His communication is clear, concise and compassionate, explaining everything about the room. Very organised with all the relevant information in a binder immediately available to you.
Richard will tidy your room every time you leave (you can so no if you want...) and replenish coffee/teas/water. The room is accompanied with a nice touch of whisky too to wind down for the day. You will always come back to a refreshed room. It was a gesture I really appreciated.