I booked this place the first time the host didn’t pick up any calls so we couldn’t access the lock box and subsequently couldn’t get into the flat and Airbnb gave us a refund I desperately needed a stay this time round and booked again only for the host initially ask to give the plumber my number to liaise with me for repairs something that should be done before my stay in which I said no he can deal with concierge this shouldn’t be put on myself considering I’m busy anyway I got to the apartment and the heating didn’t work I called Tommy to let him know there isn’t any hot water he asked me to press a switch which clearly did nothing I was told the cleaner sent the plumber away as they had “got it working” considering I work with property and deal with cleaners and contractors I find it hard to believe that a cleaner wouldn’t even let the plumber take a look anyway I paid 42 for parking in which I was not reimbursed I was in a flat with no heating which I’m sure isn’t even fit for purpose and I will be escalating the matter further the guy in concierge is a really nice guy if I’m to highlight something