Communication was fantastic. The flat was completely spotless when I arrived and had been professionally cleaned for my arrival, with newly bought linen on the bed. The flat is fully functional and I had no problems with the checking system or following the instructions on arrival - everything worked! It has a lovely homely feel and is very quiet. The gym downstairs was really useful too. I had to be in Central London on the days I was here and found the transport connections were easy and frequent - only 15 mins on the train to Waterloo. It was nice to come back to Putney at the end of the day and take the time to enjoy some walks along the river and some good English pubs in the area. Putney seems to have more than most! This was the first time I had stayed in Zone 2 ( normally I stay in Zone 1 when in London ) and I will definitely be doing it again as it was nice to have some calm and more homely living outside the hectic inner CBD. If you can, go up to Level 4 in the lift and check out the amazing roof top garden and its views! I will definitely be booking here again when I next come to town. Only piece of advice is take the blue fob with you if you venture around the building as you need to use it to get in and out of every door - or you could risk being stranded on the roof garden!