The apartment itself was as described, clean, tidy, big enough in a great location. Unfortunately my wife and I had a poor experience due to a thermostat issue that was not resolved, without going into to much detail the thermostat had been set to 29 degrees and was unable to be lowered despite lots of wasted time being spent on tutorials and following other instructions offered. 29 degrees is very warm and made sleeping very uncomfortable. This could have easily been resolved by checking that the thermostat is working and/or setting the thermostat to a more reasonable temperature for each guest and leaving simple instructions how to change the temperature if required. The host initially offered me 15% refund off one night, before gradually increasing it to 2 nights and then 3 despite the issue remaining for all 4 nights. This poor difficult communication and lack of accountability is another reason why the whole experience after staying at Alex's was very disappointing.