The customer service was increadibly bad. Let me explain further:
- they gave us a wrong room when we checke-in. Then the customer service agent came to tell us we had the wrong room and sounded like she was blaming us for it. The lock of the door was also broken and the door didn't lock. I bet they didn't change the pin code either.
- sofa and toilet door lock were broken and the shower drain was clogged in the second room. Maintence guy came and only managed to fix the toilet lock.
- sound proofing was terrible. You could hear everything and sleeping was not pleasant.
- Wi-Fi didn't work at all.
- the deposit (250 pounds) wouldn't have been returned if not explicitly asked from the receptionist. The receptionist cane through as increadibly scammy.
- the receptionist never greeted or anything.
Avoid this place at all cost. It looks nice in pictures and has a good location, but its terrible to stay at.