Excellent home-base for my family's 4-day visit to London. The flat had everything we needed: a full kitchen, washer/dryer, dishwasher, lots of pots/pans/utensils with which to cook. The beds were very comfortable, the sheets were clean, and the high ceilings in the flat lets in lots of light and made things feel very roomy. The neighborhood was lively and close to central London (Leicester Square just 2 Underground stops away), with lots of restaurants and a grocery store within blocks. Tom also went to great lengths to provide a detailed manual on the workings of the flat and the neighborhood. I think the only negative things I have to add is that the flat is somewhat hard to find, as it sits in alley court that doesn't show up on Google -- but Tom's directions will get you there -- it was just tough to get Uber to pick up/drop off at the front door. All in, we had a great time using the flat and would stay there again in a heartbeat.