At first, human factor - both Hugh (owner) and Jenny are really nice people, kind, polite, and fast communicators.
About flat - it depends very much on whether you are indulgent or picky.
In the first case, the flat is mostly OK. ( I belongs to this type)
If you are picky, this place is not for you; you will find a lot of small and not-so-important things, that together cause your displeasure