ID was required which I had submitted. They wanted all ID’s for all guests which is not clear at the start. even after paying for the apartment already. I payed for the apartment and would have been held responsible. They didn’t refund and kept the money, I couldn’t provide the other guest ID so it would be right to return my money as I didn’t stay, it would of been ok to take the service charge if it had cost then to clean up the apartment etc but not the full amount. That’s a scam, there should be a warning saying you could lose your money if the identification cannot be provided or if they refuse. I will publish this all on twitter and as many websites as I can, it’s not fair to take the money like some scam. Despicable!