Overall, if I could go back and re-plan my trip, I would not have stayed at this apartment.

Communication - Samantha was very timely in her messages, and I appreciated her detailed instructions and communications. We were assigned visit managers upon arrival, though, and they were less prompt in responding to messages. We had two issues (see below) with an ant infestation and the building key not working, and our host manager took 24+ hours to respond. It wasn't until we reached out to Samantha that we finally heard back.

Cleanliness - The apartment looks quite posh and chic in the photos, but less so in real life. Similar to an earlier review, the building leaves quite a bit to be desired. The price point of the listing doesn't match the upkeep of the overall building. We also had a problem with ants crawling everywhere that didn't get resolved until a couple days into our trip. We also had to rewash nearly all the dishes upon checking in after finding food and residue on the glasses and plates.

Check-in/Check-out - Our check-in was an hour + after the time we were promised, so that was a bit frustrating. We did appreciate the option to drop our bags early, though. Similarly, our visit manager tried to make us check-out an hour earlier than was agreed upon with Samantha. This was eventually fixed.

Other - In addition to the slightly run-down state of the building, we also had an issue with strangers buzzing the apartment on two separate occasions at 3 and 4 am in the morning. This obviously was outside of Samantha's control, but not the most peaceful or relaxing of buildings/circumstances. We also had a problem where the front door building key often did not work - it would sometimes take us 10-15 minutes of trying. We notified Samantha's team, but no one resolved the issue.

Location - This really is the best part of the apartment. While Piccaddilly Circus is quite loud and busy, it was centrally located to all the places we wanted to go. It can get a bit noisy, but the double-paned windows helped.