Chil was responsive and we had no problems getting into the apartment. The place is very much in the thick of things so you have to park down the street to unload your luggage if you have a lot. The tube and buses as well as Hyde Park are all very close. The apartment, unfortunately, was not cleaned to our standards. Dishes were dirty, sheets were smelly, towels were crunchy. The floor in the living area literally shakes when buses drive by. The bedroom is dark and sort of dingy feeling. The mattress is like an empty box with springs in it. It literally felt like a trampoline. The bathroom is nice and bright but the shower never got hot so we had to take baths. One night, a group of guys were hanging out in an apartment or store, not sure what type of place, but it was literally right underneath the bedroom and we could hear their conversations as though they were standing in the room with us. The "fresh" milk in the fridge was expired and there were rotting limes in the fridge as well. We had a great time in London, but it was definitely not because of our accommodations.