The house was very attractive and comfortable, just like the photos. It’s a lovely homely place to stay and of course a great location in Kew. However, sadly we felt the place was let down very much by the agents Under the Doormat who claim to offer “concierge service”.
Before we arrived we asked and were told that no parking permit would be provided so we spent £50 renting a nearby parking space only to find on arriving that permits were available for us in the house.
Also on arrival we found the boiler was switched off so the house was very cold (it was December). The dishwasher was full and quite a lot of food was still stuck to pans. The rubbish bins were already overflowing so that made it difficult to put out our own rubbish out and attracted foxes.
There was also insufficient cutlery for the size of house and the oven didn’t seem to work so we gave up on the meal we’d planned to cook and ordered take-away. Lastly, after we’d left, and realised we’d left some items in the house, the agent made it unnecessarily difficult to retrieve them. Communication was very bad and we finally resorted to making a 200 mile (7hr) round trip to collect them ourselves because Under the Doormat told us they ‘could not get to a post office’.
We’re sorry to have to leave all these negative points for such a beautiful home but feel that the owner should understand the service being offered at their place.