The apartment was clean and well cared for. We originally had booked a fourth floor apartment with out realizing it. This was our fault for not carefully reading the reviews. Since the apartments are not serviced by a lift this was causing much difficulty for my wife due to her very bad knee. When Boris found out about this he went out of his way to change our accommodation to a second floor apartment. Boris was always available to help, including arranging for a taxi to Heathrow when the Picadilly line unexpectedly went on strike.