From our first communication with Julia, she was prompt and engaging with no question too much trouble. The flat is exactly as per the photos, it was spotlessly clean, fresh flowers, and beautiful bedding and linen. The location was also so handy to everywhere. We did have a small problem with the hot water, I mention this not because it was a problem, but more to show how prompt and efficient Julia, and her team were in resolving it. It was almost a military operation in the way she swung into action to have things resolved in 30 minutes. This was our first experience of ABNB and we are sold. Julia is a most wonderful host and we cannot sing her praises too loudly. We will definitely return.