Superb, excellent and outstanding are words that come to mind as I write this. From the get go Caz was super responsive, warm and welcoming and answered all of my first time to London touristy questions perfectly without once making me feel I was asking for too much. The directions for key pick up were perfect. The house was amazingly stylish and modern and spotlessly clean! The location- cannot beat! All of the main instructions (Eg how to turn on hot water) was explained with pics and callouts-it was fabulous! Communication was excellent. We thoroughly enjoyed our stay. I am definitely going to come back to London because this stay has been so memorable. And Caz had a lot to do with that!