Communication beforehand was prompt and helpful, and the directions were brilliant. It's great to have allocated parking right outside. The flat is much bigger and lighter than it looks in the pictures. A big living room with lovely big windows. It was spotlessly clean, and well equipped. A previous review mentioned noise. I wasn't troubled at all by noise. However, I would agree with a previous review that the beds are past their best. To be fair, I do have a bad back so I am particularly sensitive. If the beds were replaced we might well stay in the flat again.