Overall, my stay was good, staff was friendly and communication was good. Unfortunately, I did not arrive in London on time due to a delayed flight and lost one night of my stay. The cancelation policy is strict so be 100% sure when you book. The room was small as expected for London. It fits one small person. It was clean but when I arrived, there was a smell of urine in the bathroom. It was unpleasant. When I informed the staff, they had it cleaned but it still stayed. I suppose it is due to the plumbing.