Carmen is an absolute wonderful host, she always responded within just a few minutes of us contacting her with any needs. Carmen let us check in way before the 3pm check in time, and even though we were an hour and a half late arriving, she had her housecleaner there within minutes to check us in. The flat is in a wonderful location, just steps from St. John's Wood High Street which has tons of shops and restaurants. There is also a lovely park just 2 minutes walk away. The subway was very close as well. We loved the neighborhood. The flat itself was very nice, had everything we needed, very comfortable. Our only issue was that it could be noisy at times, as it is easy to hear people/cars on the small street behind the apartment. Overall we really enjoyed our stay here!