Gruff was a wonderful host although we didn't get to meet him. Very responsive and attentive to our needs prior to our arrival. Arrangements to receive keys worked like a charm which also applies to his very helpful neighbor. Lots of maps and good dining tips provided for us as well as breakfast items. Home in a quiet lovely neighborhood which had anything you needed as well as local access to London's amazing public transportation system. Coming from a major city in the U.S. which does not have any mass transit system, it was a pleasure to get around without needing a privately owned car. Highly recommend travelers stay at Gruff's place: they won't be disappointed.