We are very disappointed because 2 reasons.
When we want to check in and enter in the apartment at 16h the key was not in the box (you gave us this instruction). Also no one open us and the cleaners were in the apartment despite ringing the bell.
Once inside we had to wait outside for 30 min because the cleaners were still cleaning.
The host told me we can check in at 15:00h.
Also one of the bathrooms was out of order because was full of water in the floor.
We booked this apartment because there are two bathrooms and one we can not use it (we are 4 people).
2 very big mistakes.
I ask for get a kind of compensation and the host did not answer me.