Carol wasn't around during my stay, but she and her friend Petra made sure the room was ready for my arrival and that I could pick up the keys somewhere. Communication with Carol was great, the room was bright and the bed was comfy. The only downs were that the kitchen was a little unkempt (it was in use by other flatmates) and the traffic at night was rather loud. Having said this, I did enjoy my stay and would recommend Catol's place :)