Late communication before we arrived in London. We asked about placing our luggage early, several times. She only answered this just before check-in time, way to late if you arrive in the morning and need to plan ahed. While in London communication was fast.
If you need sleep, stay somewhere else, the bed was hard, broken springs, and the pillows are terrible. The app she used as a key, quit working, and we got locked out. But she was fast to answer the app then and give us a key. The place is just as described except from the bed. Loved the location.