We had to wait for Robert for over an hour to get in although he said we could drop our bags off at 2.30pm. I Contacted him on the way and he said he would be there at 3.15pm. He arrived well after 4.00pm even though we had explained we need to get away much earlier. Robert was a nice guy, but this didn’t compensate for the other issues….
We had to pay him an extra £20 for another bed, even though the room is advertised as a twin room (only has one bed).
Finally when we got in, but he couldn't (I think he only had one key) give us a key, so we had to leave our bags in an open room. He said to call him after the concert and he would bring the keys to us. I called Robert and he said he was on his way and then called to day he was there. I ran to the property leaving my friend on a bar and left my drink to meet him. No sign of Robert, only another chap also waiting to get in. Robert arrived quite a while later.
The room I think only had the bedding changed with no other cleaning taking place, as there was dust, fluff and hairs all over the floor (this wasn’t a major issue as we only need a place to crash). The issue was wasting many hours waiting to get in and being charged for an extra bed, even though the room was advertised as a twin.
The bathroom was poor, with no bath mat and no towels provided.
It’s a shame as the location is really close to the venue and Robert seems nice.