Tope was very helpful in the level of communication he provided us before we arrived and after we arrived. We had not been to London before this trip. The room is in a very convenient location close to a Tube and a great corner cafe for breakfasts. Our only caution is to be aware that the Tope does not have his own room, sleeps in the lounge room and there is no lock on the door to your room. My wife found this uncomfortable and for Tope's safety as well a lock should be available.