Upon arrival there was no one to welcome us into the apartment resulting in waiting half an hour only to find out that they gave us a wrong address in the first place. The apartment was on the third floor there was not an elevator and and the whole building felt unsafe. The locks seemed faulty and it looked like anyone could just break in easily. The pictures made it look bigger than what it was in real life. Very deceiving and disappointing. The bathroom was leaking therefore the water had went through the apartment below us and when the resident below complained about it the host expected us to pay for the refund of the other resident. As far as the facilities, the fridge was not working properly and it was freezing our food. We tried to fix this but it didn’t seem to work. The heating was not working at times we wanted it, looks like the host was turning it off and on whenever he wanted. The owner himself was not attentive I kept calling him and he hung up, kept us waiting at all times without informing us in advance and made us feel a bit like we were annoying him. Would not recommend. Utterly unacceptable.