Very good location in a quiet part of South Kensington, good for tube.
Basic accomodation, though appeared clean. However, we did not get the accomodation we booked and paid for...
Initial booking was for an apartment with two double rooms, shown as a kingsize and a queensize bed. A couple of weeks prior to travelling, we received an email from Roland House telling us they had overbooked, and offering us two seperate double-bedroomed apartments as an alternative. I accepted this offer, only to receive a further email that they had now resolved the overbooking and we would revert to our original booking.
However, on arrival we found we had been given an apartment with one double and one single room. I informed reception, but they could not offer an alternative. I was informed that the apartment had a sofa-bed in the living area, but I didn't find that satisfactory and suggested that we get a 25% refund, as we only had accomodation for three, not four.
The receptionist agreed that a refund would be appropriate, and that she would authorise this if I requested it through Airbnb. Taking her at her word, I did so - only for Roland House to knock it back, offering the "sofa-bed" as a reason.
Luckily, I was able to furnish Airbnb with photos of the rooms/beds and they agreed to refund me themselves as a gesture of goodwill, even though I was apparently outside their time limits for this (having assumed that the receptionist would be as good as her word!)
It would therefor appear that the owners of Roland House are not overly bothered about accuracy or customer satisfaction - a fact backed up by some of the bad reviews I have since read by other customers, and which I should have probably looked at before booking with them myself, lol.