Alex responded to all enquiries promptly, before the booking, after it and during our stay. The flat is clean and recently refurbished; as it says in the description it is in a former council estate so the entrance area, lift and staircase are quite manky, though the fact it has a lift at all is a great thing. For us the flat was too cold, even with the heating on - though Alex didn't feel the cold. So if you're staying in the summer or don't mind the cold or putting layers on at night, this won't be an issue for you. If you do, it might be too cold for you - but mind you this is due to the buildings in this area, so i guess lots of other places will have the same issue.