This was a TERRIBLE experience. We arrived to London on an international flight. Two hours before our planned check-in time, we received a message stating that our trip was cancelled. Amelie promised to find an alternative accommodation several times, and kept us waiting for over three hours. After that, Amelie let us know it wasn’t possible in the end, leaving us without accommodation. When we were finally able to book a new reservation, rush hour had hit, and it took over two hours to get to our new rental. Again, a terrible experience overall, and I would caution anyone from booking with this company in the future. This company has a strong disregard for their customers’ time and personal safety.