lovely and clean, secure, very easy check in. always replies within an hour. I was unable to stay on Friday so Olga offered to extend my stay by another day although I'd booked the train on Monday evening so I left my luggage there until Iwent to get my train home. kind and caring, no WiFi or TV (which I knew) meant lots of peaceful time to read. Thank you for the stay. if I'm in London again then I will stay at yours.