I had a very enjoyable stay, the pictures are accurate and the location is great (7mins walk to train station to Waterloo, many bus stops around, and lots of shops and restaurants around). The communal areas are regularly and properly cleaned, and the cleaner is super nice and helpful.
I did not get to meet Sally but she is only a text message away, and she does go out of her way to help wherever she can. I definitely recommend this place as the room, the house, and the location are great at a very reasonable price.