Tass made every effort to accommodate our arrival and our needs. He gave us a great list of sights to see, restaurants, etc, which we enjoyed. The flat is quite comfortable, the garden is gorgeous, the location is so much fun, near great restaurants and shops and Portobello Road and easy transportation into main London. We had ongoing problems with the internet, which Tass addressed over and over with the provider, and it finally seemed resolve the last day. All in all, it was a wonderful experience and we would rent the flat again.