Jelena was very friendly and welcoming. She explained everything and offered to provide any assistance if needed. She was almost always available to answer any questions.

The room was very clean, she even provided Water/Tea along with biscuits every morning. The house was very cozy and warm. Its very close to Heathrow airport which you can ride the tube to. However, it's a little bit far from the city center so it can be a bit difficult to manage your time to get back home with the night bus.