Matthew was very responsive and helpful in answering questions, and made sure we made it to his place okay. We picked up our keys from a keynest, and didn't have trouble navigating to the keynest or his place. His place is clean, comfortable, and very well decorated (my group loved the interior deco choices). He even left us some drinks and snacks! It was spacious enough for our group of 5 adults. I highly recommend his place if you're visiting London!