Andy was very welcoming and friendly, yet he let us have our own space too. He was punctual and responded to messages immediately. The apartment was very clean and ideally located for us to get to the tube and overground tube. We didn't feel unsafe during our stay and Andy made us feel very comfortable, however the estate next door did make us feel intimidated initially - a bit of a shock... Nonetheless the room was quiet and light, but did need the windows open for ventilation. The only issue we did have was that the mattress didn't have a bed frame so we had a bit of neck and back ache in the morning. As we were only there for one night, it was ideal, but I feel as if we were to stay there for longer, we would have needed a better mattress/bed! Thank you, Andy, we had a really enjoyable stay in London. You have a lovely apartment and we would recommend you!