We stayed for three nights and on our last day I noticed a BITE on my son's neck. I asked if it was itchy and if he had anymore. To my absolute horror, he had A LOT more.
His legs and lower back were covered in BITES and after googling it I am left with the devastating belief that they are BEDBUG BITES. I spent the next two days washing and tumble drying everything on a high heat and hoovering and steaming everything else. I pray to God that we haven't brought them back to our home, but I also have a number of bites now (according to Google they can take up to two weeks to show, so I hope this is the case and they are not in my home) After two days of hectic damage control I contacted Jennifer to tell her. Her response was incredibly blasé and when I asked what action she would be taking she told me she didn't know how to deal with bed bugs and asked my advice on how to eradicate them! I was appalled by this, as a host she should know how to, not only deal with this, but also how to prevent it! There were no protective covers on the mattresses and there were boxes of clutter under beds. I reported her to Airbnb and was told her listing has been suspended until she has provided documentation that there are no bed bugs. I told them I also want to see this documentation. I was told I could if the host allows it!! This is a disgrace from Airbnb, if she decides not to show it then how do I know it was even investigated! This is very shady and has left me with no faith in Airbnb and I will never use it again.
The apartment is in desperate need of decoration with cracks in all the walls and rugs covering floors and furniture. We could not get a signal on the TV and the oven ignition didn't work. The bath plug was so blocked that every time we had a shower the bath filled up to our calves with other people's hair and dead skin. The cleaners did the bare minimum and didn't even bother to wipe the previous guest's dirty finger marks from the fridge. The only good thing about this place is the location and before this BEDBUG nightmare Jennifer was a very informative host. Overall, an absolutely dire experience that has had a significant impact on my mental health.