GO TO THE NEXT AD IF YOU DON'T WANT TO LIVE A NIGHTMARE.
No serious communication, all the answers we were given were just to buy time.
The bed was broken. We slept for two days, me on the floor and my wife on the sofa waiting for a response and solution from the owner.
No solution was offered to us except by airbnb support to change apartment and lose a whole day and 400€ of booking for an excursion.