Our booking was rejected because our ID pic was not clear. Stacey advised us of the ID problem but we didnt know the booking had been cancelled. This is fair enough but now Airbnb have refunded the amount due to Stacey but not their fee of a further 7 pounds which Stacey said she would sort out but hasnt and doesnt respond to messages.. This is just the principle of the issue. It is not right. If a booking is rejected that is fine but then no charge should be made.