Very disappointing stay.
Arrived at 4pm to find the flat had not been cleaned. This was only communicated to us 30 mins before arrival via an email. When we self checked in, the flat was still a mess and the new cleaners had still not arrived. Not off to a great start. I feel this should have been actioned sooner and Matthew could have been more pro-active in this regard.
Sadly, there were several other issues.
1. The flat is located next door to major building works. The noise from the drilling and other works makes it uninhabitable during working hours. The work starts at 08:30 sharp and includes Saturday!
2. Someone had vomited in the lift on the Saturday which was the only way my father could access the 4th floor.
3. As mentioned in another review, the mattress's are in need of being replaced. Very uncomfortable, and having had the luxury of seeing them stripped prior to being made up, they are stained and dated.
4. A few of the carpets are in need of being replaced, especially the main bedroom one.
5. Multiple scratch and dents on the walls
6. 2 wine glasses for a three bedroom flat
7. No iron, but did have a board.
8. No information/welcome pack containing any details on appliances, rubbish, heating, recommendations for local restaurants etc.
9. No coffee making facilities, such as cafetière.
Sadly, I would not return to this apartment due to the multiple issues.