Location is great in Covent Garden. Communication is tough. They communicate via email. You cannot text them but they can text you. Took awhile to get into place. There wasn't any heat or hot water for 20 hours. Host was trying to get me to fix.
Place was clean besides cut finger nails in bedroom.
They told us we could leave luggage later than check out but cleaning lady said no. Place is pricey. They should've compensated for no heat and hot water but did not. No extra amenities (no hair dryer, coffee, laundry pods, napkins, etc).
Not a great experience.