This business has serious communication issues and organisational problems. Every individual I dealt with was lovely and made grand promises to fix whatever I raised, but they never eventuated. The first issue was the sofa bed hadn’t been made up as requested and instead there was a sign on the table saying the sofa linen was in the cupboard (it wasn’t) and there would be an extra charge for the sofa bed ( first I heard of it). I sent an email via Airbnb but had no response. When my daughter arrived after four days we used our own sheet. On day 7 they semi-cleaned the room and took the sheet. They didn’t replace the towels with clean ones, just the bath mat, and most inexplicably, took the last roll of toilet paper leaving us without any. I phoned the lovely gentlemen at the front desk who sent up a woman, who brought a roll and promised to replace the towels the following morning at 9am when she started her next shift. She didn’t. We had the same towels for 10 days. On day 5 the toilet broke and while it was promptly fixed, the repairman used our dishcloth to clean up and put it in the kitchen bin, along with detritus of repair stuff, including a big box, which meant our bin was overflowing and we were without a dishcloth. I raised this with the booking office who promised to empty the bin and replace the dishcloth. They didn’t. Finally, on check out I detailed these issues to the booking office who, duly horrified that they had taken our sheet, promised to send a refund for the cleaning costs. Still waiting….