Sophie arranged for us to meet to collect the key on arrival which was easy. Sophie kept in contact to ensure we were ok. The location is extremely central and close to the tube with lots of shops around and central for Hyde Park. The apartment was spacious for the family of 6 with internet and net flicks for the family to relax after long days sight seeing. Being able to cook at nights we great. We wish we had stayed longer as it felt like a home. We would recommend Sophie's apartment for anyone visiting London.