Awful experience. Missed a few bookings because we couldn’t check in until hours after the set time, this was because of the state of the room. When we arrived the room was unlocked and unclean, with used condoms layed on the floor, dirt and no pillows on the bed. This meant we couldn’t leave our bags and head out for the day, meaning we missed a few reservations in bars and restaurants whilst we waited for a response. In the end we had to emergency book a different hotel for the night. Ben seemed a decent guy from his communication and said how sorry he was for the mishap, however when I requested a refund for our stay through the website Ben ignored it and didn’t reply anymore. I had even taken photos for him to see the state of the room and he simply ignored it. Wouldn’t recommend at all.