This was not of favorite Airbnb experience for the following reasons:
1. We were told we could check in anytime after 4pm, but when we arrived with tired children and our arms laden down with luggage, the cleaning service was still there and we were told to come back in TWO HOURS. When we notified the management company, they just said it was a busy time of year and the previous guests left a mess. No apology, no attempt to make it right. Their staff should have communicated with them right away about the delay, so that we as guests could have been notified.
2. Furniture and home in ill repair: drawer bottoms falling out, doorknobs very loose, couch filthy, bathroom cupboards aging and difficult to open, loose window fittings that resulted in an upper pane dropping down each time we opened it, requiring two people to close it.
3. Two of the mattresses were not fit for adult use. One was an inch-thick mattress on an aging sofa bed, and the other was such poor quality that all the springs are felt as you lie down. The third mattress was akin to a futon mattress, but was surprisingly not too bad to sleep on.
4. The bedding is very low thread count and itchy to sleep on.
5. The coffee table (which had to be moved every time we pulled out the sofa sleeper) was in two parts, a heavy glass top and separate folding legs, Which required two people to move carefully into a corner, so that it didn’t collapse. Very inconvenient.
6. Due to the many stairs in the interior of this flat, we do not recommend it for senior citizens. My mother had a difficult time with it.
7. The management service was inattentive to our initial concerns on the first day, so we decided to grin and bear it through the weekend. But there are many other listings in London at a similar price tag - we highly recommend looking elsewhere for your stay.