Nava is a wonderful and attentive host. She provided everything we needed like soap, detergent, shampoo and toilet paper. She also provided extras like some snacks and coffee which we really appreciated. The apartment is very spacious and comfortable. The shower worked great. The bed was comfortable. Everything in the kitchen worked. The neighborhood is quite nice and safe with plenty of restaurants and a tube station nearby. The location is excellent. There is also a Whole Foods very near. We had a great time in London and this apartment worked out great for us.