The flat itself is in a good location and the view is nice. The service is really bad, though - maybe the worst I've experienced (and I've stayed in 100+ airbnbs). I'm not sure Elliot and Holly are real people; if they are, then maybe they own the building but beyond that have zero involvement in this airbnb listing. I had a fairly annoying issue, which was that the bathtub drain was sealed shut and I had a bath of standing water (plus bath products, etc.). Not great, especially if you plan to use the bath/shower again (which I did). If you have any issues with the flat, you reach out to "Elliot's service team". But it doesn't stop there. That "service team" is actually just a liaison, and they then reach out to some other team. And when that second team got in touch with me, they had no idea how to solve my issue. So they reached out to a third team. And that third team - a full 2+ days after my initial request - gave me an absolutely laughable/terrible answer that very clearly would not solve my problem. I solved it myself after over an hour of fiddling with various things. The actual owner of the place would know in a few seconds how to solve it... but I'm not sure there is a real owner/inhabitant here. There was no real apology for this aspect of my experience - only a reachout after checkout, again from the "service team", asking me if I'd broken the blinds. (I couldn't even tell you what the blinds look like and didn't touch them during my stay.)