This is a nice modern flat in the heart of Camden Town. It is 4 minutes walking from the underground and bus stations. The rooms are a bit small, but the living room is spacious and has an access to a nice long balcony which is open to all three bedrooms. The place is quieter than we thought it would be given it was in Camden, but expect some noise on the weekend. however, one extremely unpleasant thing was the smell of "weeds" whenever the windows were open, and the flat generally doesn't smell nice. another major con is that the flat is boiling hot but no fans were provided. it also lacks cleaning and basic cooking nesesties (salt-pepper-sugar).
While the flat was quite nice, the communication with the host was disastrous. Throughout the 7 days, we’ve spent in this flat, we tried to reach the host for some issues, but never heard back. No response at all, neither by phone calls, emails, nor Airbnb messages.
One of the issues we faced was when we locked ourselves outside the flat, and the only key was left inside. We tried reaching the host in all possible ways, but no response. After standing for hours in front of the flat and thought the trip was over, my husband found a risky way to jump into the balcony from the roof of the building (don’t try this!). Luckily one of the slide doors was unlocked, but also indicative of the serious security gap.
The check-in was also a bad experience. Arriving at Camden at 2pm with our luggage and children after 5 hours trip we still waited till 3pm for the check in time as stated by the host. The shock was that the key was not in the key box and we wated almost half an hour to get the matter sorted. however, another shock is that flat wasn’t ready at all. unorganized after the previous guest. imagine walking into a hotel room after a long hour to find it dirty, messy, and smelly. The cleaner seemed surprised by our arrival, although we stated that we will arrive at 3. He asked us to come back in an hour and a half. We understood that the cleaner was from a different company and he was not contacted by the host for cleaning it. We tried to reach the host to complain about this, but, you know, no response, no apology, until this moment.
so imagine how many times we needed stuff and questions to the host yet absolutely no answers.
The flat generally is ok, other than small inaccurate features stated at Airbnb. There is a coffee machine, but no coffee capsules. A wardrobe in one of the rooms was empty, lacking shelves and hangers bar. a drop off baggage service, however, we were not allowed to do so.
Overall, it is a nice flat for someone who can risk staying with no contact at all with the host.