Instructions were clear (although automatic, don't expect answers to specific questions), location is very convenient for Euston station, but at check out the lady kept knocking at my door before 10.30h when check out was 11h. Very annoying and not according to house rules! Stairs were very narrow and I had a big piece of luggage, so difficult to go to the 2nd floor by myself. No bathroom carpet, so bathroom was all wet after anyone took a shower.