We stayed at Frankie's for the holidays, and were satisfied with our stay. When we arrived, Frankie didn't notice our calls so we had to wait 45 mins before getting let in. Frankie was very nice, however, and she lended us towels even if not included and she gave short information. We didn't have much else communication with her during our six nights' stay, but we didn't really feel the need to. The room was small but the bed was really comfortable. There was no space for storing luggage and clothes, this was a little disappointing. The bathroom was quite spatious and nice. Next to our room was the boys' room and there was some significant noise late at night, but after all it was the holidays so we maybe should have expected some noise anyway. Although located a bit outside of London City Centre, the bus stopping right outside as well as an overground train 15mins walk away made transportation feel at ease. If you are looking for a small room for a nice price in Eastern London, we would definitely recommend staying at Frankie's.