BEWARE this place is NOT WORTH YOUR MONEY! We paid for 2 nights here and when we checked in for our family reunion weekend we were hovering downstairs for 30 mins unable to start settling in while the very slow cleaner finished up. After she had left, we discovered piles of dirty laundry laying around and no clean towels for our group. I contacted the owner and he just said 'sorry about that'. So the first thing we had to do on our weekend break was the washing! We found dirty sheets thrown in every cupboard, stains on the carpets, broken furniture, a whole bottle filled with cigarette butts and black water greeted us on the patio table. I attempted to use the iron for our night out and brown sludge came out of it and ruined my outfit. Ironing board looked like it had been pulled out of a skip. The house was 100 degrees and other than one small ceiling fan in the biggest bedroom no other fans anywhere in the house were provided to cool it down. It was like an over and miserable being inside. The bathroom toielt was completely broken and the water ran all night.
THIS PLACE IS NOT SUITABLE FOR 6 PEOPLE. It is advertised as such, however, what is provided for guests 5 & 6 is one VERY cheap small fold out bed and a rock solid tiny sofa. My siblings who unfortunately tried to sleep on these had an awful night's rest and woke up with back pain. Then came the grand finale, 6 people wanting to take a shower after a restless night in a very hot house and alas- the shower is broken! The bath tap turned on and then the handle came off and nothing would turn off. So instead of spending our morning making breakfast and catching up as a family, we had to run around and figure out where the water valve was located in order to turn the water off- as London is in a drought we could not in good conscience just leave it running. That is now a broken toilet and broken shower. At this point everyone was fed up and did not want to sit around in a boiling hot house on a Sunday waiting for a plumber who may or may not have come. So we left! I informed the host of everything that was happening and heard nothing from him until 7 hours later!!!
Of course I believed the host would take full responsibility for all of the issues with his property and our second unused night but I was wrong, he REFUSED our request for a full refund. GREEDY AND UNETHICAL. I traveled from the U.S for a reunion with my family who I have not seen in years and our weekend was completely ruined. We spent a lot of hard earned money on this falsely advertised house and my family decided they could not then also afford a night in a hotel so they left! I explained all of this to the host, provided pictures and videos of everything I have detailed and he has still not responded.
I am originally from London and stay in Air b n b's everytime I travel so believe me when I say, you can find WAY BETTER properties or hotels than this one for £350 a night. If you are going to charge those kinds of prices you should ensure you are investing back into your property and making sure guests have a great experience. I just wish we had chosen somewhere else, so hopefully this will help you from making the same mistake.