My partner and I were locked out of the building at least six times over the course of our five-day stay.
No action was taken to fix this situation, despite it happening multiple times — and despite the fact that this Airbnb is not someone's home but rather an apartment rented out full-time as a business. The reason we kept getting locked out was that we had a key for one of the locks on the building's main door, but needed a fob to open the other lock, which we were never given. If the upper latch was left open from the inside, then we could enter, but if another tenant in the building locked it, then we were stuck in the street. This was especially problematic as we were in London on business and had appointments and meetings to get to.
What was even more upsetting was the responses I received from Jurgita and her business partners who co-manage the apartment rental. Their responses ranged from gaslighting (e.g. "your key will work," "you don't need a fob") to accusing me of incompetency ("maybe you should check again when not in rush"). I eventually took videos to prove that the problem was not me, but rather the fact that they hadn't provided us with the necessary keys/fob. Jurgita and Morteza's solution was then to have somebody in or around the building - either one of them, their cleaner, or one of the other tenants - go and unlock the door latch from inside each time we were locked out. They would then chastise us and tell us not to touch the latch, which we weren't doing - clearly other tenants in the building were (understandably) the ones closing the latch. At one point their cleaning lady suggested that I just leave the door slightly ajar when I leave the house in order to get back in later. This was obviously not a solution, both for security reasons and because other tenants in the building would of course close it. In the end, our best option was to avoid dealing with the Airbnb hosts at all and call one of the other (very kind) tenants in the building directly to be let in when we needed.
What was so shocking about all of this was the fact that Jurgita and Morteza didn't simply apologise and remedy their error, but instead blamed us, lied, sent rude and unhelpful text messages, and said this was the first time they'd had the problem (which seems highly improbable unless their past guests were given a door fob). Separately, Morteza sent me some questionable WhatsApp messages late at night before I mentioned that I was staying with my boyfriend. When I sent him the videos I'd taken to prove the door was not working, he responded, "I know, I was sitting in the car when you [were] talking to our cleaner."
As for the apartment itself, it was slightly less clean and more run down than the pictures suggest, and as I mentioned, it clearly is run as a business and not someone's home. The two rooms were, however, bigger than the pictures let on, and while not all of the dishes were clean, the apartment itself was clean. Also, the iron in the apartment (which we needed as we were in town for meetings) was old and burned, and stained the material it touched. Thankfully we tested it on a towel before using it on our own clothes. The cleaning lady replaced it the next day, although the replacement iron was also burned (but this one did not stain the clothing).
I rarely write negative Airbnb reviews and was more than willing to overlook the iron problem and other minor issues, but given the absolutely headache we had with the door (and the hosts' insulting attitudes in dealing with it), I would not recommend staying here.