Caroline was particularly responsive whenever I asked any questions and the place was just fantastic. It was so safe, close to many restaurants and Victoria Station was nearby so access to everything else was easy, as well. There was plenty of space for our family of 5 (3 college aged boys), as everyone got their own bed (very comfortable) and the 3 1/2 baths were great. The kitchen had all that we needed, including a nice espresso machine, and the living area with a big TV made for comfortable movie nights after a full day of exploring the city. It was nice to also have other amenities such as heated bathroom floors in the master bath, and a washer and dryer. We would stay there again in a heartbeat!