Not only Harry but his father and brother welcomed me to the apartment, answered my questions and explained how everything worked. With one exception everything was clean, the exception being the floors which were very dirty and I had to scrub them to get rid of ingrained dirt and hair especially by the side of the cooker. (Not very easy without a proper scrubbing brush.) The hot water system was excellent, the washing machine and cooker worked well and I was given a clothes airer when I asked for one.