Our host, Alan, was exceptional. He was quick to respond to all of our questions, and made check in and out a breeze. The house is basically as described - definitely a "shabby chic" decor. Being from the US, we thought the beds could have been a little more comfortable - but that might just be our personal preference. The location on the South side of the Thames is a little outside of the hustle and bustle of the city; still is a relatively easy walk or even quicker ride on the underground. There was a maid service that came 3 times a week - which was a nice, unexpected perk. Overall, the townhouse is quite large, with 4 floors (be prepared to climb some steps!) - and was perfect for our group of 2 couples.