Altido have been delightful, my 2 kids were feeling quite cold in the December weather and they provided 2 new heaters. It saved us from the cold even though the heating was working fine. But the timings were fixed on when it was to come on and off. Overall they were very flexible and tried their best to get in contact with owner if needed and tried to provide us with everything we needed. Great service. Only thing I would say is although the apartment was clean it definitely needs a very deep clean with the cushions and sofa which need to be deep cleaned. Otherwise all is fantastic and this can be overlooked whilst staying.