Still currently in the flat so this will be one of many reviews to come but so far the experience my friend and I (staying in two separate room in the same property) have had has seriously been phenomenal. The location is great i.e. four minute walk to Kew Gardens tube station (zone three) and only a short bus ride (around five minutes) to Richmond town centre. Naz is great and we have had a spectacular time getting to know him. The flat itself is great: high-speed WiFi, comfortable beds and most importantly, hot water. We also used the fridge to store food we purchased from the nearby Tesco which is super handy and convenient. Value for money is also key; you save tons compared to staying in overrated brand and boutique hotels. Top-notch :)