We decided to stay at Bianca's flat for 5 nights holiday in London. My experience didn't go as smoothly as it I expected it to be. Despite notifying Bianca about ETA, we had to wait for about 20 mins outside of the building with our luggages. Finally, Charlie, Bianca's partner came down to take us to our flat. Upon arriving to the flat, we saw rubbishes outside the flat, and as we entered, the flat was in the process of cleaning up. The check in time was 2pm and we arrived at the flat by 3:30pm, so I thought there shouldn't be no reason for the flat not to be ready. We were so tired and just ready to lay down on the bed but couldn't because of the flat not being situated at that time. The flat was not completely clean after the cleaning lady left as the flat was still very dusty and the floor was sticky. Charlie was very apologetic though and had a rough day. I also appreciate that they offered to clean the flat and change our bedsheets in the middle of the week. I hope this is just an isolated case, because this would've been a perfect location.