James, Natoya and Mia are a lovely family and the room and location are just as pictured and described. Location is fantastic. A few minutes walk from buses and the Colliers Wood underground stop. Plenty of restaurants and shopping and grocery stores in the area. The room is big and bright with incredible storage, a nice work space/make up area, very comfortable bed and a cozy duvet. Also has its own heater and control but I never needed it. James and Natoya helped quite a bit with tips on the area and how to get around and were so attentive throughout my stay, making sure everything was ok. I would definitely go back (plus I never got around to trying the sauna!). Oh...one more thing about the room that is great in this digital age:. There are electrical outlets everywhere so charging multiple devices is so convenient!