Cons: hard mattress, rough toilet paper, cheap plates, no one there to check you in despite instructions stating the desk is manned, the lift has been not working for a long time. This whole building is run by a large company, Sonder, so response to inquiries are very long form responses that don’t address questions. They wouldn’t tell me if I could check in early until last minute. While waiting to check in a rude woman from Massachusetts called to tell my husband she wasn’t authorized to give us the door code. She put him on hold and after a long time, gave him to code. Pros: location fabulous, extremely clean and quiet! Very nicely decorated! I usually have fabulous reviews for air bnb properties and it this experience with Sonder makes me rethink booking with large companies operating in this space.