Marco is a fabulous host! He is very enthusiastic, friendly, and hospitable. Communication with him was excellent. He responded quickly to our calls/text messages. He truly wants his guests to have a great stay and will do whatever is in his control to accommodate our needs to the best of his ability. Depending on other bookings, he is very flexible in allowing you to leave you bags in the apartment even after checkout. Though we ended up using the Left Luggage Service at our bus station, he was so great in trying to find a place for us store our luggage in the apartment to be picked up later. The apartment is clean and our upstairs room was very cozy and comfortable which was equipped with everything we needed - work desk, mirror shelf w/ hooks, closet/hangers, dresser, night stands & night light, power extension cord, & garbage can. We were a bit worried given the fact that you share the apartment with several other guests, but we were very pleasantly surprised by the level of cleanliness and comfort! The bathroom was always clean and there was plenty of steaming hot water even after 3-4 people showered consecutively. Just note that it takes a few minutes for the water temperature to adjust to the position of where you turned the knob. The Elephant & Castle metro station is just a few minutes from the apartment as well as a bus stop just a block away. The neighborhood itself is not anything special, but it's safe and an easy 15-20 min walk to Waterloo/London Eye. All in all, we had great 4 nights stay!