This apartment is not NEW as listed. There are multiple areas of water damage throughout the entire apartment, in every room. There is an odor that permeates every space in the apartment that is musty and moldy. James seems like a very nice guy and was quick to respond to me each time I reached out to him, however despite his responses, nothing was done. I dont think there was anything he could do. At one point he did schedule a plumber to come in, but expected me to stay and wait for and let the plumber in. This was not communicated to me so he did not gain access to the apartment. But, as mentioned, the damage was so long standing, it is doubtful that there was anything he could do anyway. The water damage was clearly very old. There was damage on the floors, walls and ceiling. water damage everywhere, which left this apartment difficult for my husband who has respiratory issues to breathe in. Additionally, the bedding was stained and dirty. we had to wash it before we could use it. It was filthy. All the pans and tea pot were so dirty. If they use a cleaning service, they should be very disappointed. I took a pan out to use it and it was full of old food. The teapot was so coated with filth inside, I couldnt believe it. Im sorry to leave this review. I do not like to do this, but I really think this is a buyer beware situation.