Sara and Amir communicated well and were friendly. Check in was straightforward as we were given excellent, clear instructions. Unfortunately there was a boiler problem resulting in tepid showers throughout our stay. Some of the windows didn’t seal resulting in noise and drafts and energy wasted on heating. Two of the three TV’s we couldn’t get to work, there was only enough soft seating for three guests and the kitchen needs updating. However, the flat is conveniently located close to lovely restaurants and cafes and only a short walk to Richmond tube line.