Mario was great, however we did have a mishap with the flat. Mario greeted us with chocolate and bananas and asked us if we had any questions while showing us around. Unfortunately, our trip ended shortly. When we arrived back to the flat after the second day of being there, we realized someone had broken in and some of our valuables were missing. We decided to leave but Mario was extremely cooperative and agreed to give us a full refund. He seemed to be very concerned for our safety and well-being. I believe that he will make safety his top priority for his future guests.