We didn't do our homework well enough to get to Alessandra's place using public transportation (we didn't have the flat # either) so we arrived late but Alessandra was patient. She was also very flexible for our luggage on the day of our departure. She let us know she didn't have hot water a few days before we got there but we couldn't find another place in such a short notice. I understand it was out of her hands but a little something would have been appreciated. We weren't aware of the things we could use or not so we were a little uncomfortable in the common areas. The flat is pretty nice. And she speaks excellent French. The area is not touristy but we enjoyed that.