It was very easy to get in touch with Sam and he greeted us when we first arrived. The flat is a very comfortable and clean. The space was great for relaxing after our long days exploring London. It was nice to have a feeling of a living room. Bathroom was spacious and clean. Wifi worked great. The bedroom is nice and dark which made it easy to sleep. Washer/Dryer was handy to have as well. This was our first time in London and we had no trouble getting around using the Underground and Buses to get around town fairly quickly. Short walk to Hyde park for a a run too. We thought it was very convenient. I would recommend this flat to friends!