This is an absolutely lovely flat, and Phyllis does an excellent job of meeting the guest's needs and answering any questions you may have. The only reasons I can think of not to stay here would be if you don't want to go up and down a few stairs (which is covered in the description) and if you need a super-hot shower. It is a warm shower and it didn't bother me, but you should be aware. Phyllis was friendly and gracious and provided lovely extras like items for breakfast each morning. If you want to stay near the West End, this place can't be beat!