Joe and his teams have been communicative and helpful when we reported issues. The bedding was comfortable, the room is very small but clean and tidy. The only thing to note is that as it is central and close to King's Cross Station, which is the appeal of this accommodation, it also means it can be very noisy at night with drunk people shouting, etc. I didn't have any issues but my parents had difficulty sleeping and waking up due to the traffic and noise. It's typical London noise pollution so just be aware. There's not much Joe can do as they do provide good double grazing. We just happen to stay at hot summer evenings which meant we needed the windows open as the fan wasn't cool enough. Also note its next to chicken shop so again they are open till late, there are oily smells if you open the bathroom windows too wide etc. Also note the stairs are very tight due to its victorian stairs which was fine for us as we stayed for a couple of nights with small bags but if you have luggage, you might reconsider. Just needs adjusting. London is an expensive city so one cannot have all within budget but hope this gives a fair context :) Especially for those staying with elderly or babies.