the room was great, good view over the gardens, warm and clean. the only downside being the room is quite small but we made it work. This is a minor complaint compared to the positives. Buses routes and tubes were a short distance away and a lovely area to stay. We get safe and comfortable coming and going at night (2 young females). Above all, the staff were so accommodating and helpful, this makes a big difference. Thank you to the staff that gave us directions, stored our luggage and answered questions we had.