Our flights got delayed and we had to reschedule our check in - no problem! Mel was so helpful even sending pictures and videos to help guide us. Place exactly as advertised. (Like many places in UK, sadly no air con but there were 3 fans and windows opened.). The train station was easy to get to. Lots of great restaurants in easy walking distance from flat. Felt very safe in the neighborhood. If you are looking for a great place, with helpful hosts and don’t mind taking a train in to the city center, this is a wonderful spot.