This property is managed / leased out through urbanstay.com so i am going to write this review in two parts - one pertaining to urbanstay and the other property specific. Since i have very ambivalent feelings about this stay, this review will be slightly long but please bear with me. First of all - urbanstay.com Its a professionally managed short / long stay accomodation providing company and therefore one expects better response from them as compared to an individually managed airbnb. The problem is that sometimes their responses are very prompt and at other times, you get the feeling that there's nobody home. After you book (they offer instant booking) you receive a msg giving details of how to checkin (since they do not have manned checkins). They also give a helpline number where you can call if you have any queries. The issue is that very very often, no one answers the call at all. So your only other option is to message them via airbnb, and as i have already stated, thats also a hit and miss. This leaves you really feeling helpless and thats not a good feeling on vacation. We had requested in advance for fans to be placed in the apartment and were messaged that it would be done. Lo and behold - when we checkin, no fans !!! so we messaged them and asked for 2 fans - one for the living room and one for the bedroom. To be fair, they delivered one fan that evening but for the rest of the stay (4 days) they just could not provide another fan. This is a professional company - even if they ran out of stock (which is what we were told by them), they couldn't buy a table fan that costs 25 pounds ??? (Especially when the room charge was 225 pounds + per night). On the bright side, we had issues with the wifi and they did make multiple visits until it was sorted out. Another strange thing is that you have to make a specific request for garbage removal. They will then provide a key for the bin room so that you can throw your rubbish there. It seems to me that this should be given along with the apartment key - one definitely cannot dispense with 4 days of rubbish just at the end of the stay. Now, the apartment itself. Its pretty well located - a 3 to 4 minute walk from Monument Station. London Bridge is a 10 minute walk away and most of central London (Oxford Street, Tower bridge etc etc is no more than 10 - 20 minutes away by tube). The apartment is well furnished with all the usual appliances etc and was spotlessly clean. But it is SMALL. The bedroom is tiny - the foot of the bed almost touches the wall and getting to the other side means you have to really squeeze through. The doors of the living room and bedroom shut...