The staff was friendly and the kitchen furniture was new + the place was worth the money as it was way more affordable than other locations in London. There are also quite a few shops, restaurants and the underground within 5-10mn walk.
With this said, I was disappointed with the staff’s helplessness when asked for help on two separate occasions.
First, the window in the bathroom was broken and couldn’t close properly (which I assume they knew beforehand), and once enquired about it, as it made the room cold, I was told someone would fix it “tomorrow”. We stayed another week there, and no one ever came to fix it.
Second, wasps started finding their way into the room on a DAILY basis. As the bathroom door was closed at all times, we suspected a nest was in the attic, and they would find their way in the kitchen and the room. Once again, we were told an exterminator would come “tomorrow”. And once more, never heard back from them.
Overall, worth the money, but little disappointing.