Alfayad is very responsive and helpful. He accommodated an early check-in. The location is great, close to Paddington station, within walking distance to Hyde park. There are shops and great restaurants. The apartment has 3 bedrooms on three floors all above street level with narrow and steep stairs. Be careful if you have small children or elderly in your family. The beds could use some upgrades. Maybe I didn't get all the settings right, but hot water lasts less than 10 minutes, merely enough for one shower. Then you have to wait for a few hours to "restock".