Jen was away during our 4 night stay, however she was very responsive and helpful, answering questions almost instantly. All the amenities are there for a comfortable stay, although the scheduled heating times on Saturday and Sunday were not sufficient for winter (Jen can change the setting if she was home). Bedroom and common areas were organised and clean. Easy connection to London Bridge national railway & tube station. 15mins walk away is Blythe Hill Fields, which offers a nice view of the city skyline.