Horrible experience. Bait-and-Switch scheme. AirBnB were made aware and refunded us.
The long version:
We booked what looked like a nice unit on the first floor, with a big living room and spacious kitchen and a king size bed.
Instead, we got a basement(!) unit which was much(!) smaller, tiny living area and small kitchen, not even enough room for 2 people to sit at the dining table.
Bed wasn't King either and there were other issues as well.
Staff is very nice but Management refused to move us to a unit similar to what we booked, also refused for us to check-out early so we were stuck there for 16 nights. Really not cool.
You could hear people walking above you, both from the unit upstairs and from the street outside, which is also above you.
Bedroom windows couldn't be opened, despite having security bars, but living room had a glass door to a 'court' that could also be accessed from the street. So if someone would hoop over the low fence and lean hard enough on the glass door, it will open. The lock is a joke. Didn't even need to break the glass. Didn't feel safe at all.
Host is tight on everything. Very few towels and dishes and only 2 dishwasher tablets per week. Feels like penny pinching on everything. Definitely not "Luxury".
Bedroom heater didn't work.
Sewage smell from time to time.
After we left, we contacted AirBNB resolution centre which provided a partial refund and placed a note on the Host's account so hopefully they won't do it again or AirBnB will kick them off the platform.
Host was then quick to post a review on us which I expect to be negative as he did it after we lodged the complaint.
Shame on them.
Recommendation: AVOID.