Filiz-Theres responded very quickly, friendly and helpfully to all communication. Perfect!
The flat was nice and very quiet, we felt at home! Enough space for 4 people. Fetching and dropping the keys works through a grocery store close to Elephant & Caste tube station - no problem once we found it. The location is quite nice, the stores on main street might have seen better days but Elephant Park is close, which is a very nice place. The next bus stop is a few steps from the appartment, walking to Elephant & Caste tube station is about ten minutes and one reaches downtown London in 15-20 mins.
The appartment is bright, light and welcoming. The few downsides: the bed in the smaller bed room is more a bad joke than a bed, i.e. a wooden frame and thin matrasses on top, inevitably causing pain the next morning. The kitchen is not really well equipped, just the basics (cups, plates, glasses); some items which make kitchen use mor covenient, like coffee maker, toaster, knifes etc. are missing.