Pros : the location is great - so close to the Earls Court tube station and it is easy to get anywhere in London. The neighbourhood is very quiet and we felt safe. The property is spacious. While it was not useful for us personally, there were lots of mattresses in the property allowing more people to stay. Hot water readily available and shower pressure is decent.
Cons : we had a trouble with the check-in - the lockbox didn’t open. I appreciate it wasn’t owners’ fault, things do break unexpectedly - but I was not so impressed that it took us 40min to reach out to them and we had to wait on the street with suitcases when it was getting dark. The owner did give us £20 refund for this incident, which is 2% of the entire bill. The place looked clean but the fridge and and washing machine were both still packed, by a cleaner or previous guests we don’t know, which we didn’t like very much. The bathrooms are pretty dated. The place had musty smell like it hadn’t been aired for a while - It is a common thing in London in cold weather apparently.