We enjoyed our time in London in Steve's flat, but wanted to let other travelers know that the rooms are much smaller than they appear in the pictures on the listing. We expected to have a bit more space. Additionally the light fixtures are all very low, so if you have taller people in your party the lights are problematic. My sons and husband are 6 ' 1'', 6' 2" and 6' 3" and struggled to avoid the lights for the duration of our stay. Additionally the tub doesn't drain on it's own - and is very high step from the floor into the tub (and there are no grab bars installed). David was very helpful with check in and check out. Our son was arriving in London earlier than we were and was able to check in before we arrived. We had trouble accessing the recycling bin upon departure because the gate was locked - and Dave said he'd take care of the recycling for us. We had a great trip, but do think better light fixtures and safer tub experience with a better drain would make for a much improved overall experience.