Ed responds very helpfully and quickly to messages.
I've lived in Whitechapel previously, and the proximity to many train lines (inc. Elizabeth to Heathrow), overground and 24h buses make it excellent.
The smell of the local curry houses surrounds the area (go to Needoo).
Self check-in is easy with a lock box outside and 2 sets of keys provided. The building is secure with 2 communal entries before the flat.
Main bed is firm and comfortable. The room is so dark (with curtains down) and quiet that it is easy to sleep.
I didn't sleep on the fold down couch bed, but lying on it seemed ok.
Kitchen is well stocked (minus a working microwave currently, but Ed will fix it) with cooking items and basic condiments.
Washing machine with supplies tabs is also convenient.
Highly recommended and would happily stay again.