We should have stayed in Thomas’ apartment for 6 nights, but we had to move out after just two nights. The reason was a very heavy smell of fish coming from the fish and meat shop just below the apartment. It didn’t make things better, that there were dozens of cockroaches in the kitchen and in the hallway. We asked Thomas for a partial refund for the remaining nights – which he flat out refused. Thomas claimed that the two noisy air purifiers, that had to be switched on 24-7, could remove the smell – which was not the case. The stench was just nauseating.
In a private email outside the Airbnb system Thomas offered us a refund for two nights if we refrained from writing a review with our experiences. Should we say no, Thomas threatened that we would get money at all. We felt pressured and threatened by Thomas, so we complained to Airbnb and fortunately they issued a refund for the remaining four nights. Thomas’ apartment many positive reviews, so maybe the stench is not so bad on some days. But our experience with Thomas has been that he is certainly not a very nice person, and had it not been for Airbnb’s guest protection we would have lost a lot of money. Thomas even had the nerve to ask us not to post a review, after Airbnb had intervened and issued a refund, because he needs the money to maintain his lifestyle.
Read the reviews and draw your own conclusions.