Dissapointing experience overall unfortunately. This airbnb has a lot of potential given its amazing location and size of the apartment, but the cleanliness and lack of attention to details made for an unfortunate experience.
The check in process is not as streamlined as it could be. In order to get the key, you need to walk to a totally different location (about a third of a mile) from the actual airbnb. In normal situations it wouldnt be a big deal, but if youre carrying luggage it is definitely a trek you could do without; especially after traveling all day. The airbnb is on the top floor. Carrying luggage up 5 flights of stairs isnt ideal either (though unavoidable).
Our actual stay in the airbnb was dissapointing. The space itself is nice, but it needs some TLC. The TV is hung crooked on the wall. There was only 1 roll of toilet paper (we were staying for 8 nights originally) and there was no laundry detergent to do laundry. The goal of the trip is not to do laundry the whole time; we are on vacation after all. But it would have been nice to do at least one load while there. The lack of toilet paper is just laziness in my opinion by the host- no excuse here. We asked the hosts to drop off some of the supplies above. They responded quickly saying that someone would be over to drop off the supplies, but unfortunately nobody ever came.
The shower is very obviously broken. The handle would basically come off and you would have to do some guesswork as to where the hot water is after you got it back on. The hosts claimed that the part had been ordered and they have been waiting “weeks” for it to come, but this looked like a relatively easy fix for a plumber to come in and do. Im no plumber so I could be off base here, but it didnt seem like an overly complicated thing to fix had a professional looked at it.
The real issue why we had to cancel halfway through our stay was the cleanliness of the flat. Specifically, there is a rodent/mice problem in the airbnb itself. We live in NYC and are fairly accustomed to seeing rats on the streets and subway, but seeing one in our bedroom while on vacation isnt ideal. On our second night in the airbnb, a mouse ran over to my girlfriends suitcase, after she screamed it ran back into the bedroom wall. The following day, she was sitting at the kitchen counter and another mouse ran under her feet. We let the hosts know that there may be a rodent issue in the apartment. they were not as convinced, and stated that they had not heard of this complaint before. We then found some mice feces underneath the dishwasher and sent some pictures to the host. They agreed to let us cancel our reservation and refund us for 50% of our stay.
The reason as to why this was 3 stars as opposed to 1 was due to the fact that the host agreed to give us a 50% refund. They were not obligated to do that by Airbnb (which is shocking to be honest) but were fair and agreed to the refund. I honestly believe that they did not know about the mice.
The Airbnb has a ton of potential, but the cleanliness and attention to detail needs to be stepped up a few notches.