This apartment was a great fit for my family seeing as it had everything that we needed along with the accommodations for my infant. Giuliano was very responsive and never waiting more than a few minutes for a response if I had a question. I gave a 4 star based on location, even though it was a nice fit for my family it may not be for others looking to be in London. It was a bit of process to ride the tube into the city but other than that its a great location. Cleanliness also got a 4 start because of the smoke smell, we can appreciate that this might have been a quick flip to modernize it for the purpose of renting on airbnb and Giuliano did a great job trying to mask the smells with a wall plug in every room and scent sticks everywhere but it was a bit much. Other than that the place was amazing and plenty of space and quiet neighborhood.