This was a last-minute booking that was made late at night the day before we were due to travel. Guy responded to our queries instantly and answered any questions we had, making the booking process completely painless. The house is exactly as described: clean, modern, spacious and in a fantastic neighbourhood that's very close to Kentish Town tube station (zone 1) and therefore close enough to central London without being absolutely manic! Guy was on hand to answer any questions but, to be honest, the house is so well set up for guests with instructions etc, that nothing should really be unclear. Fantastic house, fantastic location, fantastic host and we'll definitely be going back in future.