Toby was very quick to answer email prior to arrival and while I stayed at the apartment. Check-in and check-out was very efficient. The interior of the apartment is just like the photos and is appropriately sized for a couple with a child with . I found the beds to be quite comfortable and all the appliances worked fine. It was nice to have a washer/dryer combo. In all, I found this apartment to be a good value for the price.