We had a last minute change in plans due to what I would have thought to be extenuating circumstances, which resulted in a shortened stay at Lin's place. We did apply for a change in dates, with the hope that we could get some form of refund. However, this was rejected without any explanation which was a bit of a disappointment. (I suppose this is a business after all) I see that a few other guests have also pointed out the rules about the heating - this struck me as odd seeing as the UK is in the middle of a very cold spell at the moment! We were also surprised to wake up to see workmen outside our window (which had sheer blinds meaning they had full view of the flat). Aside from that, Lin was kind enough to meet us when we checked in and ensured that we were aware of the rules of the flat and where everything was. It is just a shame that what could have been a good experience given that it was an otherwise clean and lovely flat, was tainted by these issues.