Our check in experience was terrible. Check in was delayed by 40 minutes as we were not provided with instructions on where to get the keys to the apartment in advance. We waited outside the building with 8 suitcases and 2 children in 40 degree heat until someone sent by Janine showed up with the keys. This person who was not Janine or Kingsley (identified as Andrea) was super rude in handing over the keys at the check inn.
In the apartment, there were no sheets or towels, no beds made for our 2 children, even though we had booked for a total of 4 people.
The television did not work and we were not instructed on how to use it, even though we asked for instructions.
The apartment windows do not have locks and can be easily opened from the outside.
If you are going in the summer, think twice before, as there is no air conditioning in the apartment and Janine only provided two small fans which were not enough to ventilate the rooms.
There is no curtain that closes the entire window in the living room.
The apartment is very noisy, both from the upstairs neighbors who make a lot of noise when walking, and from the avenue in front of the apartment, which is very busy.
The decor is different from that shown in the airbnb photos.