Communication and Check-in was very uncomplicated. nicoletta was always very helpful. Appartment is in the basement and a bit smaller than expected (1 room and separate bathroom). Quite busy road in front, windows are not sound-proof. We had to sleep with earplugs but depends on how noise-sensitive you are.. All in all, we think the price is quite high for the value but maybe this is normal for London - we can‘t tell since it was our first Airbnb in London.