We enjoyed the stay, but had some flaws. First, I think its important to have curtains in the bedroom. We received the light from the sun every morning because of no curtains. Second, there was no towel to clean the dishes in the kitchen. If someone had eaten before us we had to wait for it to dry really. Just alot of steps to get the keys, when I think its much more formal and communicative just to meet the owner personally so he can tell you some advices in person. But that's just a little appointment. Anyways we didn't pass much time at the house. London was great! Cheers