The place was fine for a short stay to work at Kew Gardens, the room was quite large and the location was excellent. The restaurant that other visitors have mentioned is closed (not sure if that's for the season or permanently) so the noise levels were perfectly fine (a little from the planes, but that would be true anywhere near Heathrow). I never actually met Naz, but his roommates (one of whom let me in) seemed very nice. Overall I spent a fine couple of days here.