One of the best decisions we made when booking our trip to London was making our reservation with Carmen & her lovely family and fantastic flat. Carmen was a complete pleasure to deal with from afar. Quick responses and utterly professional. Once we arrived we were invited in like old family friends. The accommodations are exactly as pictured, breakfast was delicious and the bed was easily the most comfortable bed we have slept on in our travels. They have an incredible knowledge of the city and knew all the best ways to get around. We had an unforgettable visit to London and much was due to having a flat like Carmen’s and such a lovely family to go back to and share our experience with. Carmen and her family are exactly why we love to use airbnb everywhere we travel.