Arrival/check-in;
Arrived at heathrow and messaged the greeter to say we would be arriving at the apartment in 40mins for her to reply saying she wasn’t aware we were checking in. I ended up calling her and she said I had changed the duration of my stay 4 days prior. I checked this to find that this was not the case. After a few calls we were finally told to go to a shop to collect the spare keys to check ourselves in. When we arrived at the property we entered, what can only be described as, a mess. Beds weren’t made, bathrooms weren’t cleaned and there were dirty dishes still in the sink. We contacted them again and were offered a refund and told to get a hotel for the night which was £300 more than the one night. The alternative was to use the spare bedding to make the beds ourselves and wait for the cleaners to arrive the following day. When the apartment was eventually cleaned, it was spotless, it was just disappointing to have to chase this up.
Apartment;
The apartment was in a great location and easy to find. The apartment could be doing with some TLC. The bedroom wardrobes and drawers were falling apart. Other than that it was a very comfortable stay.