Lindsay with her husband met us as their family members with great warm and big smiles no matter that we have arrived very late. During all stay we feel care. They helped us to arrange taxi for travelling back and to be on time in train station as it was marathon in Bristol . The room and bathroom were very clean. The bed was comfortable. It has been prepared a full set of towels for each person. We have our own private bathroom . Everything as described and better. Highly recommended!