My girlfriend and I planned a very last-minute trip to Bristol and Simone accommodated us really well in less than 18 hours from booking. We didn't actually meet her but were greeted by her neighbour for check-in, who kindly showed us the flat. Her flat is small, cosy and well-decorated with all the facilities you need. The bed in our room was comfortable and definitely big enough for two of us. The flat is withing walking distance to bars and restaurants and also not far from the city centre. It was really just what we needed. It wasn't very clear what do to with the keys before check-out but Simone did stay in communication with us over text throughout our stay. Definitely recommended!