From booking up through the host not minding that my plans changed last minute and my spouse came as well, I thought this would be a 5 star review. It would still would be 4 if the host had kept their own promise. I didn’t mind that there wasn’t a microwave as listed (needs updating), or a full trash bin and a dirty towel missed out cleaning up after previous guests. I didn’t even mind that the heating system had an error our second night, it wasn’t cold enough and I didn't need a shower badly enough to request the host to come out, or send a plumber at weekend rates. But at that point, the host said of course we wouldn’t have to pay for that night, and even though we checked out early to give her husband time to fix it and I know she would have seen it had turned off, she started asking tons of questions and finally stopped responding and never provided the refund. We hadn't asked for it, but it was fair compared to sending a plumber at Sunday rates as we could have demanded!