Jake was an okay host - the room was as expected, crammed. Jake said that the check out was flexible, however, he stated that the cleaner will be here at one time and then changed it the day before we left. When we arrived, the kitchen appliance was not working so we were not able to cook. Jake said that he would get someone out the next day to check this out but it didn't happen. He also said that he would get us a portable stove, but that didn't happen either. We had to keep carrying the microwave into our room to heat food up as there was not a socket in the shared utility room where the washing machine was. We had trouble entering the premises as the key or lock was dodgy. It took us a few turns to enter everyday. I wasn't going to ruin my holiday by constantly ringing and messaging Jake to resolve this. It should be common sense to check these things before the arrival of guests. The apartment is basic but been made to look good with the cosmetic touches. For the price, I don't think it is value for money. There are better apartments in Bristol that I would recommend staying in.