The flat is convenient for the city centre and was clean and tidy though the carpet in the living room could do with a clean. The decor is pleasant and neutral. The beds were very comfortable.
Entry was straight forward and the instructions clear. The flat had been taken on by Hopewells only recently. Communication with Hopewells was good. The contact, Charlotte, was very helpful.
We arranged for local parking at an additional cost of £10 per day. Unfortunately, I think we were the first users of the facility and we could not gain access to the car park. I found out later that a keyfob is required to operate the electronic gates, something which we did not have (and Hopewells were unaware of too). In the end, we paid £22 over the 2 days for on street parking so very little difference. I will be requesting a refund of £20
On the minus side, I don’t think an inventory of the kitchen had been carried out. The flat is designed to accommodate 4 people.
We were provided with 3 dinner plates, 3 side plates, 3 knives, 3 dessert spoons. All other cutlery and crockery catered for 4. On this occasion three of us were staying so it did not matter.
One other point – the induction hob is painfully slow (50 minutes to cook breakfast and occasionally cut out) and there were no instructions (it was unnecessarily complicated).
We accommodated two visits from tradespeople, one to replace the settee and one to mend the washing machine. They were polite, and quick to do their job.
In summary, we enjoyed our stay in the property. If the parking arrangements had been successful and a full set of cutlery and crockery provided, I would have awarded 5 stars.