Suzanna was lovely to talk to and her dog Bella is adorable. The house is kept well. Unfortunately, I had bed lice both nights and lots of bites, which meant very little sleep. On the second night I gave up and moved to the sofa at 2am.
I did request a refund of one night, which I felt was reasonable in the circumstances but didn't hear back from Suzanna. She did say she'd never had this issue before so hopefully a one off.