Unfortunately, while this third floor flat was clean, bright and well located, our overall experience here was poor. No salt/pepper, oil, sugar, etc. - nothing. Not even a pair of scissors. No soap for the shower or shampoo. This is not normal for AirBnBs and for a short stay is really troublesome.
The Wifi didn't work for the whole two days we spent there and was not fixed despite continuous, repeated chasing and assurances that it would be. This created extra stress for work which I didn't need and I had to buy a bunch of mobile data boosters; never mind our family needs.
Further the WiFi appears to be a single network shared across multiple flats with WiFi extenders. It's one thing to share a broadband connection, but a single WiFi network is not secure. At least have a router in each flat.
Apprently in the end there was a fault with the whole thing, but commnunication was bad, we were left hanging and no attempt has been made to make it up to us.
Finally, the living room window was broken and didn't close properly; this needs to be fixed.
As tenants we are reasonable, take care of places, are quiet and leave them clean and tidy.
We can well hope HopeWell - and the owner - do better.