Unfortunately when we turned up the place had clearly not been cleaned properly. This should never be acceptable but in the current pandemic it is even worse. To be clear the place was not filthy it was just that someone hadn’t cleaned properly or someone had been in after it was originally cleaned. Either way we were not comfortable and didn’t stay. We notified Hopewell of this issue. They offered to have someone clean the flat at 6.15pm after we had arrived before 4pm. We have a newborn so that wasn’t really an option. The communal hall to get to the flat is very unpleasant. The downstairs of the flat feels dark although the upstairs bedrooms are nice and light. Neither bathrooms are great and you will need to share the upstairs ensuite bathroom as the main bathroom as showering downstairs isn’t really an option as there is only a hand held shower in the bath. The flat is a bit tired but is in a nice location. So far we haven’t been offered a refund which is disappointing.