My husband and I are in our early 60s and 70s. We really enjoyed our stay in Bristol at Alma Studios and would have given a higher rating, if it had not been for subsequently receiving a surprise payment request for the repair of a broken bed frame!
We had no problems with the bed and certainly have no idea how the bed frame could have been damaged. We had noticed on our arrival that the toilet seat was cracked, in itself not a problem apart from it being mildly uncomfortable.
The broken toilet seat was not mentioned in the note from Hopewell, yet It seems bizarre to us that the cleaners had not previously noticed this obvious issue in plain sight, but did notice broken wooden slats in the bed frame, which from the pictures sent to us must have involved them lifting the mattress off the frame for some reason.
It’s a shame that this situation has slightly soured our stay.