This is the Redcliffe property. It was clearly not ready to be rented. Your Apartment changed our reservation to another property two hours before check-in. The bathroom sink was clogged, the washing machine did not work and the door locked with our clothing inside. Your Apartment did nothing to remedy these problems even after repeatedly contacting them. This is by far the worst experience I have had with Airbnb. I am also a host and this is not how you treat a guest.