Brett was really helpful with communications and easily arranged a slightly earlier check-in and late check-out. The area around is ok with easy access to the city centre and on the bus route. The one issue was that the TV was for streaming devices only - if we'd known in advance, we would have brought the required cables but we hadn't been told. We also had some niggles with the bathroom (a small leak somewhere) and the back door in the kitchen (problems shutting the door). However, overall, Brett's place was comfortable and roomy for a family of 4.