I didn't get to meet Joanne. I booked the room because of the good reviews but unfortunately I cannot rate it very highly due to the following. The bedroom and bathroom need attention, everything was dusty and the carpet requires a clean. Looked shabby not inviting. The only blind in the bedroom was broken so I had to dismantle it and lay on the floor. The hot water in the shower was on maximum but was only warm. The offer of the kitchen I didn't take up as it was quite a mess and I was given a dirty cup.