Jen is not the real owner of the house, and as such, while the services of her office was great and communication was fast, there were still some things that were unclear:
- Communication pre-booking and nearing the day of check-in was fine and detailed
- Finding the house was easy, but the dedicated private parking was not - only the street name was provided, but there is a small lane you have to turn into afterwards before you can get to the parking shed
- Check-in was a breeze and flexible
- Once inside, we could not find the instructions for anything (especially the hot water in the shower)
- There was only half a toilet paper roll in the bathroom (we clearly stated we were a family of four staying for the weekend)
- The window blinds/ curtain in the kids' room (second bedroom) fell when we tried to lower it; turns out the screws were loose on the left side so the slightest pressure sent it tumbling
- Jen said it would be on the living room table but we searched the whole living room and it was not there
- We informed Jen of the issues above (all communication available on Airbnb) and were told to leave the key so someone would come to fix it.
- Later I was asked to call someone directly so he could talk to me about the boiler. I informed them I was out of the house but had left the key behind as instructed, and it was their job to sort out the issues with their external services as I did not feel comfortable speaking to someone outside of the Airbnb arrangement
-Only much later was I informed that the one I had to call was the owner himself, and that he had switched the heater on and left more toilet papers
- Upon coming back to the house, the shades in the second room was still not fixed (I sent pictures)
- Check-out was as quick as check-in
I would stay here again as the location is nice and the house is wonderful and clean. However perhaps the real host/owner can prep the house to ensure that the basic necessities like toilet paper and instructions are laid out where it can be easily found, and the shades must be firmly attached so it will not be a hazard.