I booked this apartment as I needed a central Clifton place to stay.
Upon booking I was informed it was actually already booked. Offered another apartment no where near Clifton, which I declined.
I was then told it was up to me to get a refund through Airbnb despite it being both the listers and Airbnb’s fault. I am the customer here they are currently sat with over £1000 of my money quite happily.
There has been to contact or proactive refunding efforts from their end at all.
Do not book with any of their properties. This is the 1st of 2 properties they have done this to me over.