We never had a chance to meet Sarah but she was great at communicating through the airbnb website. She made it crystal clear how to get to her place, how to find the keys, what room was ours, and it was fantastic because we didn't have to worry about a specific check in time. The listing was accurate, our bedroom was actually larger than expected. The neighbourhood was great and it was not a long walk from the city centre area. She had a letter with FAQ explaining everything you need to know for your stay and had lots of tourist maps of Bristol.