As a family we were travelling from different areas of the UK, therefore I didn't know who would arrive first to meet Kiron. I explained this hoping that it wouldn't be an issu.... no worries. Kiron was fully understanding and accommodating. All she needed was phone numbers and photography for security reason i.e. Who she was handing the keys over to. She text me the following morning to apologise that she he'd been delayed and could we set the alarm, lock up and posted the keys. No problems, very relaxed about things.