We booked this flat as a "home from home" for our daughter while she was working in Bristol for 3 weeks. She moved out after her second week as a result of the following:
1. The smoke and carbon monoxide alarms were beeping upon her arrival in the property. It took 4 days for the property company, which acts as the host's agents, to fully resolve this issue. There were maintenance issues with both alarms and for one of the nights we had to move our daughter into a hotel so she could get a good night's sleep. The carbon monoxide alarm was never returned to the property which was obviously a safety concern.
2. There was a noxious smell from the drains which permeated the flat. This was never resolved and was the reason why, ultimately, our daughter moved out a week early.
3. The flat wasn't clean when our daughter moved in, including mud on the rug. After a few days, the rug was cleaned (although it remained stained and unsightly) but the other cleaning issues were ignored.
4. The induction hob came up with an error message and didn't work. This issue was never resolved.
5. The freezer was completely frozen up and un-useable. This issue was never resolved.
6. We were told during the second week, that clean towels and linen would only be supplied after one month's stay as this wasn't a "hotel" but our daughter could wash the towels and linen herself (although as there were no spare ones, it's not clear what she would do in the meantime).
7. There were issues with the operation of the wood burner which is not a standard one. Our daughter never felt confident to use it (especially given the situation with the alarms) so she was often cold and this also had a knock on effect on the hot water supply.
There was poor or no communication with the agents about any of the above.
We had read the negative reviews about the flat before we booked, but had been reassured by the host's assertion that the issues (which were similar to ours) were being dealt with. This was obviously our mistake. If you want to stay in this area, The Clifton Hotel is a one minute walk away and £20 per night cheaper.