On arrival we phoned Johnie and he was very helpful. He was also accessible throughout our stay. The kitchen was well equipped and the sitting room was delightful. 16-yr-old granddaughter loved the mezzanine. The fact that there was a parking space was a bonus. Superb location. Some information about recycling and where to put it would have been useful. All beds comfortable. Lovely furniture. Particularly liked the balcony - shame about the weather. However granddaughter really didn't want to come home.