Completely disappointed, would not recommend working with this host. While the flat itself is nice and in a good location, the windows do not open. we stayed here in 33 degree heat and could not breathe in the flat. when we contacted the host they told us there was nothing they could do and provided no alternative or support whatsoever. on top of that, the lift was broken (they did not let us know in advance). the listing clearly stated that they allowed people to leave their bags ahead of check in (which is at 3pm quite late already), and this turned out not to be the case. considering there was a weather warning for extreme heat, their lack of responsiveness is unacceptable. couldn't breathe let alone sleep in that flat, completely ruined my holidays. thanks for nothing.