So firstly I will say that this apartment is very nice, really clean and in a great location.
A couple issues we faced when we stayed there was this:
we only got 1 toilet roll for 2 adults for 2 nights, so we felt like we had to ration the toilet roll, tried to contact Tom about this on Sunday morning and got no response regarding this, the only communication we got from Tom was a copy paste message regarding leaving his apartment on the Sunday night.
The apartment only has 1 pillow per person, as someone who likes 2 pillows and actually can’t sleep with only 1 pillow I had to put my jumper below the pillow for me to sleep, maybe just a couple more pillows would have been nice for the price,
The final issue was on the Monday morning round 6am the bin men came and it was ridiculously loud, woke me and my girlfriend up.
So i would have rated this a 4* with all the issues but just the communication of Tom was so poor I had to drop it to a 3*, most of these problems are small issues I know, but when paying £160 a night I expect a little more