Jess is a warm and friendly person, I had a couple of issues initially finding the place and she helped me figure out where it was. She chatted to me for a bit before I got settled - answered any questions I had about Bristol. She clarified with me about my preferences for when I was to receive the breakfast hamper. Jess' air bnb made it feel like I could escape and relax. It was so nice being a private and inviting space. I would highly recommend staying here.