I have stayed in lots of lovely Airbnb properties and have never had to leave a negative review before but this weekend was not have a good experience.
The flat was shabby and had not been cleaned. The bath, toilet and kitchen appliances were dirty. We found previous guests personal belongings in the bedroom and bathroom (used contact lens wrappers, wrist support, razor cover etc)
Hopewell's office is not open over the weekend so I was told my concerns and complaints could not be dealt with until Monday (after we had left).
After many messages I have now received a £35 refund to cover cleaning fee. I paid £360 for 2 nights..most expensive place we've stayed and definitely not worth it!