AVOID!!! I booked this flat for 4 nights and stayed there just over 12 hours and only because it was too late to find an alternative accommodation. Another couple who was supposed to stay there didn’t even stay the night.
After I booked I received a message from Hopewell, who manages the property, telling me they had had a leak but that it was fixed and safe but that there was a piece of the ceiling missing. There should have been a disclaimer about the ceiling situation before the booking, not after the flat had already been booked. Check in was easy enough if not the most convenient. When I got to the flat, there was mould all around the hole in the bathroom ceiling. The whole bathroom was disgusting. The toilet’s u-bend was stained brown. There was mould all over between the tiles in the shower. (Plus the handle of the big shower was extremely hard to turn on and off and the door lock was so stiff I couldn’t lock it)
In terms on cleanliness, with a cleaning fee of over £50 I’d expect the place to be spotless. There were crumbs on the sofa and chair by the TV. The cutlery drawer was FILTHY, the utensils/plates were not clean.
The king size bed mattress was seriously uncomfortable, you can feel all the springs and it’s impossible to sleep on it.
If this was a cheap hostel the condition of the place might have been overlooked but for a price tag of over £450 for 4 nights, this is unacceptable.
I messaged the person who got in touch with me Charlotte on the night I checked in, I received a message from someone else saying she’d be in touch the next day as she was off. It’s been 2 weeks and she never got in touch with me. I’d give 0 stars for communication if it was an option.
I have requested a refund (backed by photo evidence of the visible issues) which was denied by Hopewell without so much as a justification and currently being disputed which is another inconvenience. Overall a terrible experience.