Place wasn‘t cleaned as there was a misunderstanding with the cleaner from the host’s side. Waited for 2.5 hours for hosts to get in touch and they weren’t understanding/helpful at all.
Hosts wanted to refund just half as they were going to send a cleaner the following day. Overall, Communication was very unprofessional and disappointing. We were stranded in a dirty apartment with a 5 month old baby and weren’t offered an alternative. The Area is not very nice and not recommended for families as it is just off stokes Croft and on the very edge of Cotham, which would be a much nicer area. I’m afraid but it was our worst experience with an apartment rented through Airbnb. Airbnb on the other hand was very helpful and helped us resolve the situation.