I booked this apartment and was told that it isn’t available and they don’t understand why it’s even online. (When I was already by the apartment as nobody contacted me to let me know earlier) They offered me an other place which I accepted, different area but a stunning townhouse, very clean, beautiful surroundings. We loved it and had no issues until we’ve checked out. They claimed that I hadn’t put the keys back, I took their throws and stained their carpets which they want to charge me £350 for.
I then explained that I’ve put the keys back which they was able to see trough the RingGo camera right above the lockbox, they still proceeded to change the locks (or they say) etc.I’ve asked them for receipts to see what all that money was spent on and I’m going to make a payment as soon as that’s done.
I’m being ignored since but not thought much of it.I’ve tried booking with them AGAIN, which they accepted and made me stand outside for 3hrs as they didn’t want to host me nor send receip