The coach from London was late but I had informed Olivia of the late arrival so she was there to meet me. She was very friendly and welcoming while explaining the "rules" of the house. Her dog is lovely (sorry Olivia, I forgot his name...)! The room matched the description and the pictures: quiet, large room with en-suite bathroom, and a lovely view over the garden. And a wide selection of teas! The house in general is very quiet, and in a nice neighbourhood (about 20 minutes walking distance from the city centre). I would definitely recommend a stay here, also because everytime I had a question, Olivia was ready to help. thanks for everything.