Despite Simon being a 'super host' and promising 'enhanced cleaning' as per Airbnb Policy we never heard a word from him. Instead our 'super host' turns out to be a letting agent. The carpet in the bedroom is stained and covered in clumps of long brown human hair, as is the red lounge carpet, along with miscellaneous other dirt and debris, which we photographed as we were so shocked. A previous review mentions this too, and there appears to be a promise to rectify it so we assumed it had been dealt with. There was someone else's breakfast cereal on the kitchen floor, black mould around the bath sealant which in any case had separated from the wall, tea mugs which were in the cupboard unwashed, the bed was falling apart and creaked very loudly waking you up if you turned in your sleep, and the list (seriously) goes on. We then discovered the next morning that there was no hot water. The shower produced a tiny dribble, and the alternative of having a bath was also a dribble, so Saturday morning we reported our overall dissatisfaction to our super host letting agency. They did offer to 'try' to send in a cleaner without making any promises late Saturday morning, but we were actually trying to enjoy a wedding anniversary break so told them not to bother as it was better that we just moved out. Without at that late stage being able to find any alternative at a reasonable cost we stayed, but were also informed that 'maintenance couldn't happen at weekends' so the hot water remained broken throughout. We too received the passive aggressive 'get out at 10 sharp or pay £15 per hour penalty' on our first morning after arrival, well before departure, so that 'the cleaners could clean in their tight turnaround schedule' You are having a laugh surely????? I fully expect a reply from the aggressive letting agency (and not a word from Simon) where Olivia states that I declined a cleaner. That's true enough, even if she could have found one, because frankly we didn't book expecting an 'enhanced' clean to require us to spend our holiday requesting a basic level of cleanliness. If it had been made clear to us at the outset that our 'host' was never actually Simon, as is advertised, but was a letting agency, we'd never have booked. Of course we're now in a protracted wrangle with a letting company about a satisfactory outcome. Thanks for a rotten time!!!! Looking forward to Olivia's response by reply Rob