On our arrival on monday afternoon the apartment was very dirty, it looked like deep cleaning had not been done for a long time. The kitchen and its accessories (pans, pots, dishes, toaster, water mug, oven....) were dirty, the bathroom dirty as well and with the front tub panel broken, the rug in the living room with stains and clearly not even vacuum cleaned. 2 out of 4 chairs were broken. In my opinion also not excusable that the common area outside the apartment was disgustingly dirty. We took a lot of mails with the host and mails and calls with Airbnb to have somebody come on wednesday and clean the kitchen and the bathroom. As compensation for the above problems we were given a partial refund via Airbnb. The host is a company managing the apartment on behaf of the owner, and accordig to the managing company the owner was reluctant to spend money for a thorough cleaning. The position of the apartment is good, close to the Cabot shopping centre, and in a quite area.