We booked the flat because it seemed to be placed well near the suspension bridge. Unfortunately when we arrived, we were surprised by the intense humidity and damp smell, despite no recent rain. We then realised the odour(s) was mostly from the mould that had formed in the lavatory around the shower and on the rotting wood at the base of the tub. We could not solve the issue by simply closing the lavatory door. We contacted the managing company after not being able to discuss directly with the property owners. Also, the upstairs neighbours, whom we suspected were the landlords themselves, could be heard very clearly as if they were in the room (parents and many children too) from 7am onwards, which did not improve at all even after we had mentioned the noise to the managing company. After our clothes started to smell due to the odours from the mould, the property managers told us we could mitigate the smell with the provided dehumidifier, which was nowhere to be found, and even the managing company could not locate it after attempting to contact the hosts themselves. After more than 48hrs with no response from the hosts and after (unsuccessfully) attempting to mitigate the humidity and odours with store-bought products, we reached out directly to AirBnB support, who agreed that the permeation of the mould and its odours were not acceptable and refunded us half of the costs. Cleaning our clothes also was not possible due to the mould in the tub and lack of clothes washer/drier. Throughout these conversations, we never once directly spoke with the hosts but only the managing company, who is not in a position to directly fix these issues. The humidity and smell were intense enough to have made the (unprotected) mattress smell like the mould in the lavatory, as well as make the bedding and the upholstered furniture damp to the touch.
Amazing location, but poor property management and apathetic property owners.