I was disappointed with the level of cleaning. The rug in the living quarters had food and crumbs all over and in it. I rolled it up to get it out the way and there were food crumbs underneath it all too. I swept up all of the mess and used my own dettol wipes all over the floors. The floor Underneath and around the bed edges were also dirty. The bathroom was fairly clean apart from some hair balls on the floor near the toilet. The kitchen bin was filthy and hadn’t been cleaned at all by the looks of the outside of it. My 18month old son has food allergies and is reactive to gluten & dairy. I maybe fairly particular with his needs but I expected these serviced apartments to be cleaned thoroughly before we arrived. Also, I think it would have been helpful to let us know beforehand that the lift for the building is currently out of order. I know it has been this way for some weeks now from other residents. Having a buggy to bring up & down the stairs by hand each time was hard work plus our luggage & high chair when we arrived and left too. I have never left a negative review on any air bnb property before but am unhappy with our stay. Hopewell’s response when I messaged them was that they took the lift feature off the listing and they will look into the cleaning. Pretty appalling and unprofessional company, I wouldn’t recommend staying here!