Absolutely awful host. Arrived at 5.30pm hot and tired and loaded down with luggage. Used passcode to get in but no key left for us. When I rang them I was told they had cancelled our booking. They had made no attempt to ring or message us at all and didn’t even seem bothered or particularly apologetic. No attempt to find us alternative accommodation. Didn’t even respond to Airbnb when they tried to contact them. Also hadn’t refunded our money despite cancelling. - Airbnb had to intervene. Would never use this host again and has put me off using accommodation run by serviced accommodation agencies where basically you are just a number to them. Do not use unless you are prepared to run the risk of being stranded in Bristol with nowhere to stay.