The flat was just as described, with an open living space, fully equipped kitchen, and a comfortable full-sized bed. I was traveling alone, but there is plenty of space for two people. I didn't meet Kathleen in person, but she was very responsive via email before and during my trip, with clear instructions on key pick-up and drop-off. The flat was very clean, and it was very conveniently located for exploring the Stokes Croft area of Bristol. It's on a quiet residential street, and the only exterior sounds I heard were the occasional creaky floorboards when the upstairs neighbors were walking around. One note - the wifi is shared with a neighbor and the signal would occasionally go in and out. For general wifi uses such as email, social media, news sites, etc., this won't be a problem; heavy video access or media streaming may have some occasional challenges.