I had a DREADFUL EXPERIENCE at the Studio I’ve rented through Hopewell.
When I arrived, after a nearly 6-hour journey, desperately needing to rest before going to a work commitment, I found the studio completely messy and untidy just as the previous guest had left it. I sent a message to Hopewell customer service detailing the issue and containing pics too. They were very responsive a helpful, and sent a cleaner over. They reimbursed me the cleaning fee, but I had to ask for it. Needless to say, I could not rest before going to my work commitment.
I also had some issues with the flusher and the heater,but, in the end, I managed to use. Despite being in a better state than when I first arrived, the flat was still dirty after the cleaning job. There were thick layers of dust everywhere, greasy refrigerator handles, counter abs table, and stained walls. Very bad hygiene standards overall.