It is a cosy little place near to everything.
There was no heating on and the plug in radiator did not work. Basically had to email every time we needed heat to the room. Mostly responded with an hour and heat came on but not ideal.
The pull out sofa bed did not have any instructions in the manual, so again had to email and wait to find out how to make sure the bed went flat. It was a very hard sofa bed too!
The main bed was comfortable and a king size as described.
The bathroom is an issue, the drain in there does smell, and it is very damp and mouldy, condensation drips down the walls at night and we had wet feet when getting up to use the bathroom in the night! It would be easy to slip in there.
Ben was responsive and proactive to emails and offered me a partial refund due to the issues we had. it was not relaxing having to email a number of times a day, and the helpline never answered when I called them in open hours.