Avoid at all costs.
I honestly don’t think it’s been cleaned since the last time I stayed in June. The lift doesn’t work, inside the flat the floor was sticky & there was dirt on my feet from the floor, someone else’s hair in the bed drawers, wardrobes and on the toilet, the place was covered in a thick layer of dust in the bathroom, bed head, bedside tables, lamps, skirting boards, picture frames etc. it was rank. The bin didn’t work, the tv remote didn’t work, there were no lightbulbs in the bedside tables and someone’s vape charger was left behind.
I was in the flat for 4 hours until I wrote a complaint and booked a hotel across the road.
Hopewell were unhelpful saying they noticed all of these things in the inspection before I arrived but “there wasn’t enough time” to sort anything out. Yet there was no communication of these issues, so a pathetic excuse basically.
A cleaning fee refund was offered LOL - so had to get a refund through Airbnb instead.
EMBARRASSING.