AVOID - we had no hot water for our entire 3 night stay. We followed all their instructions to amend this but nothing worked. They refused to do anything about this when we contacted them - 'nothing we can do' apparently. They also refused to give us a discount after we complained. 4 people unable to have a proper shower for 3 days (we informed them about the hot water on the second day and they told us this was 'too late' to do anything about it) - total disgrace and not what we paid for.

We believe they run their Airbnb business as a racket and don't care about customer service. They clearly just want you to pay and get out. It is also not in the spirit of Airbnb as they are subletting several properties as a business.
The floors were also covered in dust when we arrived (despite £60 cleaning fee). Also overpriced for the location as it didn't feel safe at night in the surrounding streets.
I don't usually complain and have never before left a bad review - but from the way we were treated, it felt like the company simply don't want to deal with problems that might arise. Disgrace.