Excellent location, comfortable beds and a quite spacious flat but it could do with a thorough clean and it lacks basic essentials like cleaning materials, drying up cloths and information about using appliances - eg the iron, which seemed to have no plug and therefore could not be used. One would expect basic instructions about use of appliances to be available and basic cleaning materials to ensure guests can keep the place clean.
We were warned the day before that the en-suite shower could not be used as it was leaking into the kitchen below. We therefore expected there would be an adequate shower in the bathroom. We were not warned that In fact there was only a hand shower available in the bath which made washing very difficult for an elderly guest who could not safely use the bath. Hopewells were not prepared to offer a discount which we feel was unacceptable. Since a previous guest reported there had been problems with the boiler and hot water in the property in the past it is worth checking this before staying.