Stayed here while travelling for work this summer. I've never left a bad review for anywhere before, but wanted to share my honest experience as if I'd known this I wouldn't have booked.
From the price and the reviews here, I was expecting it to be small and dated - no problem. The room I was in didn't reflect the Airbnb listing - it was in a really poor condition. The carpet was stained and in multiple large areas completely threadbare. 90s furniture was missing whole strips of veneer. The heavy bedspread and brown fleece blanket weren't appropriate for the hot August weather. While it was superficially clean, it needed a proper deep clean with heavy dust around the window and grubby ancient lino in the bathroom, sealant coming off around the bath etc.
There was no housekeeping and no fruit provided in the room during my stay - despite it being listed as included in the airbnb page and on literature in the room. This was one of the reasons I hadn't booked breakfast - also it was extra.
I'm a light sleeper and had been told I'd been assigned a quiet room with a bath (as requested when they called ahead, which I had hoped was an indication of good service). There's a bus stop right outside and the hotel is on a busy road in a parade of shops. Tried to sleep with two fans and the window wide open. I enquired about being moved from the third floor to a quieter room at the rear. This was not possible. I was told the fruit had been missed out and housekeeping would fix that day. There was no housekeeping. I asked another member of staff about it on the second eve and was told the fruit had not been delivered but she would ask the kitchen. I received no further response from staff and was offered no alternative, despite the location being 5 mins from a Tesco and two different greengrocers.
I struggled to sleep for the whole stay. The room was such a contrast to the lovely reception and downstairs areas, and the beautiful exterior. Outside does not match the inside! I'm surprised guests are still booked into Room 18 as it's in such a state and that floor is unbearably hot. I did not experience the stay or service I had paid for, and, despite staff members being very polite and friendly, little to no effort was made to amend any of the issues I had raised.
On checking out, I was told the carpet was due to be replaced next month, and that it was unfortunate about the housekeeping and fruit. They could only offer a 10% refund without management present. I didn't feel this reflected the shortfall between what I had paid for and what I actually experienced.
I had been really looking forward to this stay, and was delighted to find a lovely-looking independent place so close to where I was working. Staff were polite, if lacking in initiative and customer service skills, and the bed was comfy, but unfortunately I can only describe the stay as very disappointing, and sadly the worst hotel experience I have had in terms of surroundings and service. It's such a shame that such a special place isn't providing the service it claims to and is charging for.
Having discussed this afterwards via email with management (who were not present during my stay), they are now issuing a 20% refund. I would not wish to return or recommend. Perhaps some of the other rooms are better maintained and it's OK in the cooler months when fully staffed?