We were very unhappy with our stay here. Upon arrival, we noticed the area the apartment was in, was not in the best of neighbourhoods. It is in a rough area of Bristol! Very noisy in the day and early hours of the morning, and it didn't help with the windows being single paned. The apartment inside was unclean! Substantial amounts of dust, hair in the sheets, which we were told were professionally cleaned, and two windows, one in the main bedroom and one in the living room which were very dangerous when opened. The floors were dirty which we also cleaned the night we arrived. We were not told until the day we arrived that the roof of the building was being replaced. I did see though that the host has kindly changed the home description after the fact. The workers started at 7am every morning and a long tube which the tiles were thrown down was right outside the bathroom and kitchen window. We had to put a towel in front of the bathroom window so no one could see in. Outside the master bedroom window was another building with a roof which was also being replaced. The noise of the workers throwing the tiles down and a big crane moving equipment around was very loud.
That being said, the communication with the host was good and she did offer to contact Airbnb for us to maybe find another place to stay. Unfortunately we had already cleaned, dusted, changed the sheets, cleaned the bathroom and were finally comfortable. With also having two children, packing our items back up and moving to another place to stay for four days was just not worth it to us after driving 4 hours. If we were staying for longer we would have contacted Airbnb to arrange for other accommodations. Even the next morning I spoke with the host and told her not to worry, we will stay, not knowing how loud and how long the construction would go on for. We did not bring this up to the host the rest of the week which was a big mistake on our part, but we figured there was nothing they could do about the construction going on outside. We also would have changed accommodations if we knew we were going to be accused of "PLANNING on asking for a refund all along". Very unfortunate! We were very saddened by this remark as this is not the type of people we are.
This is the first negative review we have ever left, but I feel it can be informative for other guests in the future, especially if you have children. Also, if the host takes note, these things can be put right for the next guests so that their stay can be pleasurable.