Lois was extremely helpful and welcoming ( as was her husband). Lovely goodies including fresh bread and very helpful in finding the place - which is otherwise difficult. The house was perfect for us - a home from home. Lovely art, pottery & plenty of games if you had kids. It's set in the most lovely part of Bristol, very green and quiet - a real gem! - but also handy for buses etc. The grounds of the house are fascinating - around every corner a surprise! Strongly recommended.