Christabel’s apartment is a lovely place to stay, beautifully decorated and comfortable. It feels spacious and light. We have no complaints about any aspect of the flat but we had an unfortunate event which detracted from the experience of staying there. We used the washing machine during our stay which broke mid use and the door would not reopen, locking all of our clothes in the day before we were due to leave. This would not have been a problem (these things happen) had we received support from the third party service Christabel uses (we had no direct contact with the host). We reported the problem and they told us they would send someone to repair the machine. This did not happen and we were unable to speak to any from the service between 6:30 and 8 the next morning even though they report to be a 24 hour service for the property. This was extremely stressful as we were due to continue on to the next part of our trip that morning, while all of our clothes were soaking wet locked in the washing machine. As we’d reported this the previous morning weekday there is no reason this couldn’t have been easily fixed by sending a professional around (as they had told us they would) and it is still unclear why they did not deal with this or contact us in the day whilst we were out to update us on the problem. Other than this the apartment is very nice to stay in, it was this one incident that dampened our stay (and our clothes).