Communication and quick turnaround was good along with easy check in and out. The location was very central which was great except from the noise on the street over the weekend and also the bar across the road, there was also a lot of noise from the other apartments on the same floor. Bed was pretty uncomfortable, you could feel the base through the mattress. The floors needed a decent clean as there was quite a bit of dust, bathroom also had some "goop" (I'd prefer to remain uneducated on its origins!) on the wall and what looked like a blood stain. I got the impression the place wasn't particularly maintained well too as one of the blinds was broken and the toilet roll holder was broken too.