As you may know, we were very disappointed with the room, as it wasn't prepared for us. It seemed like the cleaner had to leave in the middle of the job. The worst, though, wasn't that. It was that we were from 3pm till 8.30pm waiting for you to let us know if you were going to come and clean the room, or if we would need to find another place. You told us that Airbnb was going to contact us, but this never happened. It wasn't until I called directly to Airbnb to complain, that they started doing something regarding the issue. Talking to Airbnb support wasn't as good as expected, as at the beginning they only cancelled the reservation at your flat, leaving us with nowhere to stay to sleep. Talking to the support person, we finally achieved finding another Airbnb apartment for that same day, but in overall, this made us feel very anxious, which isn't what we were expecting for a good holiday. We were lucky that at least the second host was lovely, and the place was perfect.