First of all, the main issue of our stay is obviously the day we found the the electricity was cut. We are really desperate and frustrated at that night because we couldn’t take a hot shower. The host did not reply my message so the experience is horrible.
Secondly, the other problem is that the host reply the message really slow. You need to call her rather than sending messages to her. Which we think it is not responsible as a host of Airbnb.
Thirdly, the water boiler was broken and we told the host at the first day we moved in, at first she tell us that she will bring us a new one the other day, however she did not bring us one until the day we ready to leave. Therefore we are quite disappointed with her slow response and inefficient service.
Overall, we dissatisfied and disappointed with the staying in this Airbnb with Rowena. Hopefully this complaint will help her to improve the service quality of managing her Airbnb.