Katy could not have been better to communicate with and all my messages were responded to within minutes. She was really helpful even before I arrived, by giving advice about the area and my needs whilst in Bristol. Easy to find her thanks to her enhanced directions. Greeted at the door by the most smiley face, albeit in a mask because of Covid. Most important to me as an extremely vulnerable patient with regard to Covid, Katy had put in place excellent thoughtful procedures to keep us safe. So kind on my arrival with a cuppa, and then lots of chat as I settled in. Super little room with all that I needed. I love the quirky environment which is very similar to my own! Katy is very open and welcomed me into the shared spaces too. Helpful on giving advice re local services such as taxi etc. Had my key to the property so I could be completely independent. A lovely touch is breakfast which was great before a day in a new job. Thank you so much Katy!