Where do I start with this.
after spending over £400 for 3 nights you'd expect something nice. But this I'm afraid was not the case.
starting with our arrival.
- on arrival we were left stranded on the street. We were given the wrong code and it took over an hour for someone to come out and let us in. We were only then told that the code had been changed. My wife and child had to go elsewhere to get out of the heat. The member of staff stated that it was her second day and management had left her.
the place itself.
The front of the property is dirty and nothing like the image, the inside is sub par clean and not in keeping with covid cleaning. (Very dusty, mold on windows) there are cracks in the walls, exposed electrical cables. The bedroom cupboards are gross and there are hazards such as shelves balanced on desks and mirrors propped up on the floor. The lights flicker and randomly come on at night which isn’t great for a child. A random pull up bar was rammed into the plasterboard wall upstairs as well. To even have use of the TV I had to venture into a dirty cupboard to find the plug socket to plug it in. The landing bannister spindles were far wider than the legal gap of 100mm making it extremely unsafe for children and not being legal for a let property.
To summarise, we left early. we had no reply from Hopewell after airing our concerns within 24 hours as I'm sure they don't care. The place is very dirty and needs a good clean, tidy and a bit of paint then to be kept that was between guests!
The area wasn't very nice and safe but we were aware of that before we got the booking. we were hoping the accomodation would reflect the description and images. This, was not the case.