This place is just how it looks in the photos, and in an absolutely great location. Unfortunately, when we arrived, it had not been cleaned which resulted in us having to call the management company twice to get them to send someone round. We then had to go out for a couple of hours while they cleaned, which wasn't a great start and not what we wanted to do. They did do a very good job though. Sadly later that night there was another issue as after I washed my hair I discovered the hairdryer was not where it was supposed to be, and subsequently found one labelled 'broken' in the store cupboard. I was extremely annoyed by this after the cleaning saga, and had to go out for dinner with wet hair. Luckily, the owner responded to my message and went out of his way to buy a hairdryer and drop it off so I could use it the next day, and was very nice. He also left some wine which was a nice gesture.
All in all, the place is lovely and well decorated - the slippers left are a nice touch in theory but are so paper thin that it doesn't seem worth it. Bed is very comfortable and a good kitchen, bathroom is huge. Shower is beautiful but wasn't as powerful as I had expected with it being so flashy. The earplugs are also a nice touch but to be honest at night you don't hear anything, it's the rest of the time that's the problem. It is loud with constant footsteps and I found it quite annoying.
The management company did refund a small amount of money but I found them a bit evasive and felt as though they were making excuses hoping I would forget about the complaint, but it was resolved in the end. The owner seemed really nice to be fair. Wouldn't stay here again despite it being a nice place and a great location purely because of the issues we had - it was a birthday trip away and it just put a dampener on it. There are however lots of nice places in the area and we loved it there. I think it's a little overpriced for unfortunately.
Not all bad at all, but sadly nonstandard we were expecting. Would recommend for the area and I think most people haven't had these problems so we were just unlucky!