Ideally situated for enjoying the Clifton neighbourhood. Joanna was readily available and consistently prompt in her response time. I agree with another review that it's important guests understand there are steep, but certainly manageable stairs, and one should ask for clarification exactly where the key safe is located. The flat was very spacious and tidy, the underfloor heating in the bathroom was a nice touch, and the space was overall comfortably warm even for a basement flat. An affordable, quiet stay in a pleasant neighbourhood with a reliable hostess.