The property is in an excellent location, modern and simple decor, laid out well and in good condition. It was clean over all however as the AirBnB cleaning fee is extra (60% of the accomodation fee) I would have expected a little more attention to detail for my money e.g. stairs were not hoovered and there were some dusty areas obviously not cleaned for a while.
As is often the case these days the listing gives the impression that you deal with the owners but it’s a management company and I found the response time very poor when looking for help accessing the property etc. There is a keypad and back up keys in a lock box however we didn’t have complete instructions on how to wake up the keypad and whilst standing in the lashing rain could not get it to activate so we could put in the code. The back up keys did not work. After about 20 mins we accidentally activated the keypad and got in but it was a poor start with 3 young kids on a rainy night.
There is no dedicated parking and it might be a challenge to get street parking although there are free parking discs in the house if you can get a spot.
My main complaint about this property would have to be the poor response time from hosts indicating a lack of interest in client service. It took nearly an hour and a half to get a call back after we left texts, voice mails and an airbnb message informing them we couldn’t gain access. The airbnb message portal seems to be automated-my ‘not able to access’ message was responded to by ‘I hope that you have settled in alright and that you are enjoying your stay.’!
We also left a couple of items of clothing behind in the property (our fault yes) which we notified Airbristol about 24 hrs later and the recovery of these has been frustrating to say the least. Again, lack of response to the messages and the cleaner not finding them before new guests moved in (lack of attention to detail) made for a frustrating exchange that is only just resolved nearly 2 weeks later.
This could be a 5 star property with the following amendments:
Prompt response time & much better communication
Clearer access instructions
Extra linen and larger towels
Higher standard of cleaning
A small welcome pack (in most other Airbnb we’ve used)
Many of the above are small things however they’re very irritating for a guest yet easy & cheap to fix for hosts.