The host is very helpful, polite and always available over the phone to answer your questions. She even went out of the way when I forgot my suits, shirts and ties when checked out on a Friday (stayed 10 nights), and when I realised this at night and phoned her, she was kind to keep them in her office for my collection on the following Tuesday when I was in Bristol.
Not about the Kent House apartment, but more to do with the locality: The parking is very very expensive if you come with your vehicle and are staying for a few days. £3 will see you just for an hour (minimum is £3, whether for 5 min or a whole hour). If you have to unload your luggage etc on arrival, because of double yellow lines in front and side roads, the only way is to park on the Queen Square on the back. But during the day, the whole place is full, and I had to go to the Grove Car Park (10 min walk). Same parking fees there as well. Walking with your luggage and stuff is not fun. The NCP Car Park just in front across the road is 'blade' (cuts your throat - in this case, your wallet!).l
If your room is along the Prince Road, the fact that Prince Social Club is just next door, gives you disturbed sleep if you need a quiet room to sleep. Also, the bus and traffic on Prince Road can disturb your peace or sleep if the windows are open (luckily we had cold nights, so didn't open the windows; but in summer things could be different!).
Overall, Kent House is a well appointed cosy place and the host is super helpful and kind.