Katie is an excellent host who is always there to help out, she replied very quickly to any queries. The flat is in a perfect location for Clifton Village & Bristol zoo. It is very clean and spacious with everything so convenient including check in. Just 1 negative is that the noise from above can be quite loud for a couple of hours in the evenings (was mainly noticeable as we had a 20 month old sleeping) but this wouldn't put us off staying again and we will book again when visiting Bristol again.