Overall we enjoyed our stay. Great apartment in a decent spot outside of town. Host answered questions and requests about Wi-Fi and set up parking for us.
However the cleaning of the apartment wasn’t up to an acceptable standard by any stretch of the imagination. The standards we found meant having to do our own cleaning on arrival after a 3 hour drive, and then cleaning further when finding additional cleaning issues during stay. We also found multiple pest issues which understandably had a negative impact on our stay not only as not having the expected clean environment with our young son but the amount of dust caused allergy issues for myself - made all the worse seeing as we had paid a £58 cleaning fee, essentially paying the host for us to clean his apartment.
I actually held off on my review as I wanted to come to host/air b&b first to resolve and be refunded the cleaning fee only, as I assumed their cleaner had let them down on this occasion and we were unlucky. I am empathetic if that was the case and hoped to have a reasonable conversation but this has been denied by the host...
The following points along with the photos hopefully will show to anyone wanting to book the standard to be expected when paying a £58 cleaning fee.
Bedrooms.
-Bed side tables (both) unclean with previous occupants hair and dust.
-Mould on windows and window ledges.
-Window ledges covered in dust.
-Throughout our stay found at least half a dozen live Wood Lice in the room.
Bathroom
- Toilet very unclean with build of up of dust, muck and hairs both on cistern and underneath toilet seat.
- Bathroom sink also found to be dusty and had previous occupants hair.
- Bath unclean, same issues as with sink and toilet but the build up of hair in plug hole was disgusting.
- Multiple live Silver Fish bugs found throughout our stay.
- Lights in bathroom had a huge build up of muck and dust.
Kitchen
- Previous occupants rubbish found on kitchen floor; empty pizza boxes, empty glass coffee jar, plastic rings from a 6 pack of beer.
- Floor was not cleaned; covered in crumbs, debris and found a piece of broken glass.
- Some pans, bowls and cooking utensils found unclean with previous users dried food.
Living Room
- Surfaces throughout very dusty; including Tv stand, window ledges, coffee table etc.
- Dining room table covered in crumbs and food.
- Floor not hoovered; crumbs, debris, ripped paper and cigarette filter plastic packaging found.
Huge shame.