Although the location and property itself were lovely, we arrived to an unacceptably dirty house. The host arranged for it to be cleaned when we reported it which we appreciated, but this ate into our evening and little one’s routine. We booked two nights at £200 a night so we were extremely disappointed with the property condition on arrival and our time there was precious. When we asked for some kind of compensation the host didn’t offer anything except a bottle of processco saying “I struggle to see how the issues you found have effected your stay in anyway”…. The host eventually offered a two hour later checkout.
We stayed another night because we loved the property so much but the host made no contact whatsoever following this, to check if anything needed replenishing.
A couple of times the host mentioned how he likes 100% customer satisfaction but did not fully acknowledge that we were unsatisfied with the price we paid and the service we received. If the property was clean and the host responded differently it would have been the perfect stay.
Cons
- Handles and cupboards dirty with food
- Cuttlery drawer dirty with food and hair
- Food on kitchen floor
- Flour handprint on toaster
- Dirty knives
- Filthy fridge
- Dirty dining table
- Mop bucket with dirty water left out
- Dirty sofa cupholders
Pros
- Beautiful, well maintained property
- Flexibility allowing us to use hot tub until 10pm
- Good location
- Easy to use fire with lots of wood
- Child friendly property
- Hot tub right by house
- Loads of TV packages
Cons
- No hair towels
- The first air bnb we’ve been to that didn’t provide robes and/or Slippers for hot tub (not nice walking outside in bare feet and slippery when going into the house).
- We had to use our bath towels for the hot tub and then wash and dry them for bathing.
- The first air bnb we’ve been to that has no cupboard essentials provided besides tea, coffee, sugar, pepper & salt. You will need to bring everything from your cupboards for cooking.
- The first air bnb we’ve been to that didn’t provide washing detergent/powder, so we had to go out and get some ourselves.
- The welcome guide said they provide milk which they didn’t.