Arrived at the apartment and found that it was far from clean. Only one mug which was filthy, no sugar, fridge had old congealed spilt milk in the door shelf, an awful smell of damp/mould in the bathroom, dirt and stains on most of the soft furnishings and carpet. We contacted the host to complain, and they said they’d get the cleaner to return. The cleaner arrived 2 hours later, replenished the coffee and sugar, replaced the mug and opened the windows. This we were told was a satisfactory solution to all the issues, and that we had no grounds to ask for a refund. The apartment looks very different to the photos in the listing, it is clearly in need of some updating. There are numerous issues with the cleanliness and maintenance of the property, notably the damage to the radiator which has been hanging off the wall for several months, judging by comments and photos left by other reviewers. We have stayed here on two occasions, but will not be returning.