I booked with Helen because I had an actor that needed to stay in Bristol for one night and I booked fairly last minute. Helen helped me with the booking, as I wasn't sure how it worked. She kept in contact with me and answered my questions in the most efficient way.
When trying to find Helen's place (as we were walking) I phoned her and she helped me find the place no problem. Upon arrival, Helen was very welcoming and kind and showed the actor around the house and where everything was. She made him feel very comfortable. The room was very spacious and clean with a beautiful view of the Clifton suspension bridge.