What constitutes Airbnb Plus?
Amenities the listing states, but doesn't have:
Travel Cot ❌
Iron ❌
Shampoo ❌
When booking I filtered Airbnb for stays that provided a cot. Booked the stay and then messaged to confirm that they could have the cot at the property. They told me that they didn't/couldn't provide us with a travel cot. The closest they got to providing help was recommending a company who could rent us a cot. The company no longer existed. I asked if they could cancel the booking, so I could book somewhere that could provide a cot. They refused and told me I would have to cancel and then chase a full refund with Airbnb. I didn't want to risk losing £130 (would have automatically received the £50 cleaning fee back, but not the remaining fee), so I bought a travel cot to take with us. Hopewell blamed the whole thing on an Airbnb error, but the manual at the flat even had an instructions pamphlet for a travel cot, so they have obviously had one there at some point. Poor understanding from the management company, who obviously aren't bothered about your stay, as long as they get their fee!
The flat was actually decorated/styled well and was in a good location. in most instances people would have a good stay, but if something goes wrong I wouldn't have any confidence in the management company being bothered about it.