I had good communication from Simone at the time of booking. However when I arrived at her place I found it difficult to contact her and there was no answer when I knocked at the door. I admit that I could have tried harder and I also didn't realize that I had access to her phone number via the app. I met a friend later and decided to cancel my booking as I didn't feel comfortable. We never met nor did I enter her apartment so I cant make any judgements but for reasons on this occasion I wasn't satisfied