We would rather have spent half the amount of money staying at a Premier Inn & been comfortable.
We've never asked for a refund before, or written a bad review for all the places we've travelled, but are writing an honest description of what we found at the 'cosy hideaway'.
We suggested that Ben needed to stay in the property to see for himself what is not being maintained by his agents.
The most important suggestions were to replace the struts under the bed & not over-emphasise the level of "fluffy" comfort, which is very misleading. There were 2 out of 3 struts under the mattress broken & we found it was only held up by the single bed underneath. (We had to take that out at 11pm to sleep on as the other floor-bed was so uncomfortable.)
To clean the drain in the shower area, as shower water couldn't drain away... which meant paddling through dirty water to get to the loo beyond.
Put a mirror above the sink for safer shaving, washing, teeth etc.
Put the correct household information for the property on the website page, not info for another property. Very confusing when arriving tired.
To get a quieter fridge for such a small room.
For the price charged we expected a much more pleasant & safe space.