Simon & the team who manged this property deserve no stars. The flat was disgusting and they offered next to no resolve to the severity of the issue.
I arrived off a late flight hence was unable to find/check into alternate accom that night. The place was filthy, no heating/hot water & lacked privacy.
Dirty
Kitchen - mouldy black dishes left all over worktop & still in dishwasher; cups & glasses in the cupboard were dirty; spillage in cutlery drawers. Bedroom carpet was dirty & stained. Human hair cuttings on bedroom sill. Cushion on bed stained with what looked like blood.
Heating
Pellet boiler was source of heating & hot water - it was broken so I'd neither. Shower dripped, no flow & there was black mould round the bath.
Privacy
Blinds in bedroom were broken - I hung a sheet over window for privacy.
I advised the management that night the severity of the situation & sent pictures. The following morning they offered a refund of £35 for cleaning & the cleaner & maintenance person would come round on day 3/after I’d spent 2 nights. I advised them I'd be out of the flat by 930 the following morning.
I appreciate the cleaning sector is struggling post covid but Bristol is incredibly busy with tourists - the flat should not be on the market if it cannot be maintained nor is fit for purpose. Furthermore the lack of support & understanding from the management was shocking.
Cost was £477 for 4 nights - fortunately the official Airbnb stepped in & helped me. I've stayed in several airbnb's in uk and overseas and have not encountered a problem until now. This property was an exception however it is in a good location hence if it was cleaned thoroughly, heating, shower and blinds fixed; carpets overhauled; bedding/soft furnishings renewed this property could be used through airbnb again. But I wouldn't risk it unless the management were changed..