The flat itself is stunning, and in a great location for both the station and centre of town. Richard was away so we only dealt with Ray. He was quite welcoming although he did comment about how it was a pain to get cleaners and how he's tired of hosting, which made us feel a bit uncomfortable from the get-go. We didn't see much of him as our schedules just didn't match. There was a miscommunication regarding what to do with the key at checkout at the end of the stay due to phone issues, and while we tried to do everything we could to fix it once we realised, Ray was very hostile, so was a shame to end our stay so negatively.