My room wasn't ready at 4.30pm on a Sunday, the staff said the linen ladys car had broken down, this was on a Sunday. They said they didn't know when she would ve back having broken down at 2.30pm. While I was anxious that she may not return or get her car fixed on a late point on a Sunday, it was also getting to late to book somewhere else. The staff were more sympathetic to the linen lady who had broken down. They didn't have a plan B for me and my daughter who'd had a 4hr drive and tired from Penzanze. They said they were nothing to do with the room and suggested I phone the company. So I felt anxious. They seemed very tired staff and not to pleased with me. What's needed is a better process. Clearly the staff were doing their best bless them in very very busy circumstances with very limited powers of being able to deal with the situation. Also the entrance to the room was via a filthy hallway that smelt of bins. The stairs had food on them and the communal kitchen had a pile of dirty cups. When I went to use clean crockery from the cupboard it was dirty. The bed was comfortable, the room stylish with nice teas and coffee.
I wouldn't stay again because the communal areas and hall and stairs were very very dirty.