We would strongly not recommend booking with Hopewell.
Hopewell were difficult to get hold of after trying to clarify the situation due to a COVID Tier change 24 hours prior to check-in. They were then dishonest and inconsistent when communicating, and showed no compassion. Emails to resolve the situation were ignored. They offered to deliberately disobey Government guidance to encourage our stay.
In their replies, when made, they seemed oblivious to their responsibilities as a host and that any Government guidance had changed. Eventually they verbally agreed we should not travel as they could not host us and they agreed to cancel our booking. Subsequently they changed their stance, and we have been left paying for the full, unused, stay after they have ignored our emails trying to find some form of compromise and agreement.
Overall they clearly put their own business interests above any guests, the wider local community and COVID guidance.