The check in and access arrangements were terrible. We arrived at 6.30 so it was dark and the directions said to find the keysafe. As there was a key safe near our parking space we wrongly assumed it was that key safe. When I rang the mobile number given the woman who answered was short and rude with me. She directed me to another key safe the other side of the car park by the bicycle racks and refuse bins. The keysafe was on the floor so we struggled to find it and it was dark so could not see the numbers. The woman on the phone directed us to open another version of a keysafe as unbeknown to her this was a different keysafe. Eventually after a fifteen minute delay struggling in the dark to open the safe we managed to open it and find the key. We were told rudely that nobody else had ever experienced this problem as if we were the problem! When we eventually got into the flat it was very nice but I would not recommend this flat for the above reason and the rude manner the problem was dealt with. The other residents in the block did not appear impressed by the arrangement either.