The room looked like on the pictures, but there was NO HEATING (IN WINTER!) all day and night, so I was freezing cold the whole time and had to sleep with a jumper and trousers on, risking catching a cold. When I asked for it to be turned on, I was met with a defensive response that "I don't keep the heating on overnight" and that I was supposed to turn it on myself. How was I supposed to know that, I have no idea. There is a whole A4 page of instructions in the room (mainly of what you are not allowed to do), and the heating instructions said: "Heating is on for a limited time morning or evening. The radiator is on a thermostat so you can turn it up or down to suit you." In my understanding "turn it up or down" means regulate, it did not say it is always turned to zero unless you happen to be in the room before 6pm to turn it on. Why not put it on a minimum for a paying guest? I feel very disappointed and will look elsewhere next time. Poor communication, I didn't feel welcome there.