Helen was the best AirBnB me or my partner have ever stayed at. She is the ideal host. She greeted us warmly when we arrived, like we were visiting an old friend. She was quick and thorough to explain where everything was in the house and helped us with all our questions. She was also very quick to respond to any messages we had, and was very knowledgeable about things to do in Bristol. The room was very clean and comfy, had extra blankets, and even a hot water boiler and tea in the room! The bathroom was also spotless and very big, the water was hot in the shower and toiletries were provided. She also provided us with a delicious cake upon arrival and breakfast every morning; she even surprised us with fresh pineapple one morning. My partner was sick for two days and Helen was very kind and helpful in making sure we had everything we needed and that he was okay; she even left us notes and her son was nice enough to leave us the phone number of a local doctor. Helen and her family are wonderful people and we enjoyed staying with her. I would highly recommend staying with Helen because she is the absolute best.