Charlotte made us feel very welcome and was very personable and helpful letting us was our clothes which was not advertised. All other facilities were as advertised and the neighbourhood safe. Where we felt this accommodation didn't work was in the shared kitchen and bathroom where the standard of cleanliness and tidiness was below the line for a bnb. The house needed maintenance to repair things that were broken ( door catches ) or didn't work ( kitchen light). Our bedroom was big light and airey with a huge bed.