Penny was extremely helpful and friendly; nothing was too much trouble. The flat was spotlessly clean and really well appointed. Penny had even made us homemade bread and brownies, stocked the fridge with a selection of provisions, and everything we could have wanted was already there. It made our very short stay effortless, and very enjoyable. The bedding was beautifully clean and fresh, and both the main bedroom bed and the sofa bed were very comfortable.