Had a bit of a mishap while staying here with the apartment not receiving cleaning which is a bit alarming given COVID and that we specifically sought places with the Airbnb certification. Charlotte was extremely apologetic (mortified even) and refunded her fees from the trip (still waiting on Airbnb to return their portion of the fees) as it seems the cleaning service which she relied upon failed her quite epically in an unsafe manner. She informed me she terminated the contract with them.
Appeared to have been a pet from a prior guest as our clothes are now covered in white hair and it was pervasive embedded in the carpet. And quite a bit of dust, bits in the kitchen cabinets, need to bleach black spots in the shower, etc. so needs a full spring cleaning top to bottom. We rebooked elsewhere and unfortunately lost a day of the holiday.
I can confirm Charlotte is very attentive during the check-in process and dealing with the issues noted which I am sure she will rectify; however, the next guest will likely want to closely confirm how this has been done. It was unfortunate as seems to have been quite the anomaly given her prior reviews so was quite surprised to have had this experience.