There is not a lock on the bedroom door ? And the breakfast is not put out , we were also unlucky with noisie neighbours kept us up till 3 am but no one else seems to have conplained so maybe that was just a one off ? This is only my opinion the mattress was to thin and on the floor but Cat does make it quite clear its a futon,if I had read the itinary properly I would not have chosen this place great for young people, the shower was fantastic, and Cat and Ben are very helpful if you need any advice , and the bus service is really good to go in and out of town Bristol .