Nice flat in a great location however by far the worst Airbnb customer experience of my life. On the first night of our stay the hot water in the shower had no water pressure. The only way to have a proper shower was to use the ice cold setting. We reached out and told the host about the issue and their response was to send us a YouTube video of a different flat and tell us nobody was available to help us. Our shower then proceeded to stop working all together on the second night. As we left we flagged this issue and the host ignored us for days. Things went from bad to worse when we heard back, we were greeted with horrendous customer service after we had checked out, not validating our complains at all and accusing us of lying. Not being able to shower makes this place simply not worth any money. Moreover the response from management has been to completely disregard us, which has not been particularly pleasant. A poor experience unless you enjoy ice baths or simply not showering.