A horrible experience that we want to warn you about. My daughter had just had surgery and needed to rest and recover. So we booked 13 nights. (Good business you'd think). Upon check in we were allocated a ground floor room. Immediately we realized the noise level was off the chart! Right on the main road, there was active roadworks with drilling and jack hammers directly outside the room. I'm talking 3 metres away!! We immediately requested a room change. The lady staff told us they were not aware of road works (unbelievable) and reminded us that "You are in a city centre" (we are actually from cities a lot busier than Bristol where a peaceful room would not be a problem). We were told that despite a 13 night stay, there was no chance of a room change to a quieter side. My daughter's post op condition on crutches was explained but fell on deaf ears. The people were a disgrace and had no compassion whatsoever.
On Day 1 there was no TV. Fixed the next day (But if you're just booking 1 night prepare for no TV.)
A 13 night booking. No change of bedding or towels unless you pay extra for fresh towels or bed linen. Unacceptable and disgraceful imho.
The proprietors were so calculative that the lady told us that Only 3 toilet rolls could be provided during 13 nights for the 2 of us. I'm serious!
Furthermore, we were told that despite the 13 night booking, only 1 x bin bag could be provided during the whole stay.
Wi-Fi signal was intermittent throughout the stay and at best a weak signal. One day without Wi-Fi.
We have said enough. Just be warned. Any reasonable requests were denied. No care for guests was shown at all. I have to say that I am very widely travelled, and obviously the odd hiccup is to be expected. But in all my years of travel I have never been so disappointed with an establishment. This is primarily down to the uncaring, calculative and smug attitude of the proprietors who really should understand that they are in fact in the hospitality business.
Avoid like the plague. You could not pay us to stay there again.