We’ve travelled a lot however this was by far the worst experience we’ve had.
1. From the day we entered, there was a massive stench coming from the bathroom and by the day we left the place, it was practically impossible to stay in the toilets for more than 10 seconds. Horrible horrible smell. This wasn’t the cleaners fault, this was an issue with their pipes.
2. The mattress was springy, even sitting on it you could hear springs popping. So needless to say, back pain followed.
3. The bins outside were overfilled, so if you have to put trash out, you have to force it in and the bin lid is broken. On top of this, there were no bin liners provided so we had to accumulate all our trash in take away bags. This wouldn’t have been an issue for us but upon leaving, the host messaged us saying they wouldn’t be able to refund anything because of the condition we’d disposed of our trash??? You don’t get to say that when you don’t provide any bin bags and on top of that, you don’t get your bins emptied and leave them overflowing!!
4. Worst of all was an extremely dangerous event, the blinds they have fitted are too heavy for the walls, while closing one of the blinds, it literally fell off, inches away from our 1 year old son. We were so scared and kept thinking the consequences if it had fallen on him! We decided to leave immediately as any of the other blinds could have fallen and we didn’t want to wait to see what happens.
So we left (3 days early) as luckily our tenancy had already started so we had a place to go to. We messaged the host explaining this whole situation and they very rudely replied saying that this was an “isolated” event and that if we did have other issues we should’ve messaged them and that they can’t refund for the days we didn’t stay because of the condition the trash was left in!! No apologies given, no gesture, no remorse, no refund. Just plain rude and no responsibility taken. We’ve had to take this up with AirBnb directly. We weren’t even asking for a full refund, just for the days we didn’t stay because of this accident!
The host kept saying you should’ve messaged about the stench and the mattress and any other issues but why?
Do we rent out a place to deal with issues or do we expect the property to be in top condition so we can have a nice stay? They expect us to fix their stuff on top of an already hectic schedule with a toddler.
Unbelievable.