Where to start! Everything appeared to go great until we reached the property. We received communication a day before with all the information we needed.... or so we thought.
My family and I arrived at the apartment in which we had rented the entire flat. Assuming the host would provide us the correct code we tried to get in, of course the code was incorrect. Messaged the host *no response, called the host *no response.
Tried swapping the digits around and we managed to get in.
once through the door we noticed our second bedroom was locked. Phoned the host, *no response. There was a second box on the door so thought we would try our luck with gaining access and guess what, we gained access to that as well! Opened the second bedroom door and there's luggage on the floor..... the host had double booked our flat we rented out! Phoned the host *no reply.
The next day at 9am the host manages to message us back explaining that Air BnB had messed up, and she had lost her phone so she couldn't contact us back the day before (sure, makes sense alright!)...... the apartment was ok, not great. Shower was hot and provided towels but stay away from anything in the cupboards especially the coffee.
We are currently pushing for a full refund so this will be interesting to see how this goes, but as you can imagine, she has went silent again so we have progressed the matter wit Air BnB directly. Personally I wouldn't risk booking with this person again.