Tom was super helpful from the start of our booking, and communication throughout was 10/10 - prompt, helpful and friendly. We required a flexible check-in/out, and Tom ensured this could be accommodated. The room was small but clean with lovely, silky bedding on a comfy bed, and fine for a short stay. The shower was a bit temperamental as the temperature control didn't work (I found it too hot but my husband said it was ok), but again, everything was clean and we had a selection of freshly laundered towels to use. Breakfast was included and we had toast and cereal. Do make a point of going up onto the roof terrace as the view is AMAZING! Also, do make the 10-minute walk to the Clifton Observatory to view the suspension bridge if you can. A great place to stay if you're visiting Bristol, and Tom deserves his super host title! We met him briefly the night we arrived and he was so friendly and welcoming and ensured we had a lovely stay.