From the start of our trip to the end, Lou had been on the end of the phone with any questions we may have had. The pre-check in process was thought out throughly to make it a smooth as possible when we arrived. You cannot beat the location, central Bristol with parking! The place was super clean and what you need when your out and about in Bristol all day. We have had the most amazing weekend catching up with old friends and Lou made this possible. P x