The room was lovely, but customer support before and during our stay was disappointing and somewhat dampened the mood of our visit to Bristol. We made a few requests prior to our stay that were ignored and any response was quite blunt if we chased things up for an answer, so felt we couldn't really ask anything if we had issues. The TV didn't work properly and WiFi was temperamental, there were staff members bickering outside our window on Sunday morning. Just felt a little uncomfortable at times but hopefully this was just a one-off experience.