This has been by far my worst Airbnb experience.
First, don’t expect to deal with Jules. The flat is now managed by a property company and the personal touches mentioned by earlier reviewers are no longer. I dealt with 6 different people which was frustrating in itself.
I arrived in pouring rain at 3pm to find the keybox broken, so it was impossible to access the property. It took 2 insulting hours of messages and phone calls to persuade the ‘Hopewell Team’ geniuses to send someone out to help. I stood in pouring rain all this time.
First it was suggested the keybox just couldn’t be broken (it was) as cleaners had accessed the flat that morning.
Secondly I was sent a YouTube video to watch to make sure I knew what I was doing (I did).
Thirdly I was asked to film myself attempting to open the keybox to prove I am not an imbecile (I’m not).
Fourthly, and most insultingly, I was asked to take a photo of the property I was standing beside to show I was at the right address (I was).
Only then did Hopewell send someone out, but so confident were they that I was still at fault that this individual didn’t even bring a key. Disgraceful.
Finally at 730 I learned I would have to go to a different apartment the first night because, surprise surprise, the keybox was broken.
it was replaced and I finally moved in the next morning. The apartment itself is adequate, no more. It is NOT stylish, spartan would be my word. There is NOT a view of the lido, you can see the entrance. Worst of all it is impossible to use the shower without flooding the entire bathroom. These leaks must be causing damage to the apartment below. Finally one towel bore unmistakable ‘skid mark’ stains. Yuck!
Replace the shower and find a new agent and this would make decent student accommodation.