As a young family, we're used to taking along our own essentials when we travel, so that we can try and preserve an air of normality for our little ones when we're away from home. Things like a step, to help our three year old access the bathroom sink independently, a travel highchair and plastic crockery to use at meal times. We've always had lovely experiences on airbnb and found that adapting a place to our particular needs, has rarely been an issue. Sadly, this was not one of those occasions. We have never had anything bad to say about any place that we've stayed, but feel we would be doing other families a disservice to not speak honestly about our experience - especially as this place is misleadingly branded as "family friendly". Positives: - Spacious, clean, well refurbished throughout. - Easy to find parking close to property - Modern looking kitchen and bathroom. - Ample well placed power sockets in every room. - Location is close to town centre and good transport links - Cheap price for the whole house - great if you want peace and quite and privacy. Negatives: - Very minimal clinical feel - no homely comforts like cushions on the living room chairs. - The bare minimum of everything - One tea towel in the kitchen. Only four plates, bowls, mugs etc. One knife - good for chopping onions, bad for slicing bread. No additional bedding, blankets or towels other than the ones already put out. - No additional seating in bedrooms or anywhere, only seating are two armchairs and a two seater in the living room. - Lack of bath mat and mop is unsafe, especially with small children who are liable to slip and an unusual standard thing to not include. - The lovely large bath, actually leaks. We thought we had maybe been careless when using the shower, but no, the water leaks from the bottom of the bath. Add to this missing bath mat... - No hooks on the back of the bathroom or bedroom doors to hang dressing gowns or towels - Lack of dining area (or even a table and chairs) at odds with 'family friendly' tag line. This seems a small inconvenience until you multiply it by several mealtimes with infants. The evening meal is most often part of children's bedtime routine and we try to preserve this when we're away from home in an unfamiliar setting. Having a "picnic" breakfast and supper on the living room floor may be cute to do at home from time to time, but is not much fun and quite stressful when you're supposed to be away on a break. Brett did respond quickly to our requests but sadly the things we most needed were things that should have already been taken care of, and present in the property a long time ago. We know this may seem like a harsh review and we would not normally publicly make these remarks about...