Things didn't go how I expected at check-in time on the day. The location is prime and pleasing, and access to the building was relatively straightforward despite being a Sunday and in the midst of Bristol Harbour Festival, even communication right up that point was smooth from Hopewell and an automated messaging service providing me details of how to obtain the key to the studio flat. However, things took a turn for the worst when the key was missing from the key safe box and there became an ultimatimum from a different member of staff from Hopewell requesting further payment of a deposit over the phone before I could get access to the flat. Needless, to say, alarm bells rang in my mind and I booked somewhere else instead. Thankfully, Hopewell refunded my money the next day and Airbnb made sure all was well in the end. Hopewell were very apologetic and I am sure this was just a one-off experience.