We were really excited to be staying with Helen. The reviews were great and Helen herself was initially lovely.
We agreed to check in late with Helen as she had a meeting from home that she wanted to attend. When we arrived later in the evening there was an incredible smell throughout the house. It was so bad we could not stay that night and thought we would return the next day when it was light.
The next day we were saddened to return to the same smell and noticed the house was dirty and tired looking.
On contacting Helen she informed us there was a dead animal rotting under the floor boards and that was what the smell was.
I was understandably upset and could not stay due to this.
In addition the house was dirty. We knew Helen had pets but the sofas were covered in dog hair and one was brown with stains.
There was food left in the fridge from the host which included rotten peppers. The food recycle bin was covered in old food.
We asked Helen for a refund as did not stay one evening and she has paid £200 across and then refused to answer any further correspondence other than telling us we were not getting any more as she has to buy Christmas presents.
We feel very let down by this whole experience. Not only did we lose money on this stay we had to book somewhere else though Airbnb instead so are very out of pocket.
The house is lovely but unfortunately it is not as pictured due to the dirt and smell.