This is indeed a clean, comfortable, calm flat. It is warmer and cosier than the pictures suggest, with everything you might need for a short or long term stay. Complimentary shower gel, shampoo, toothpaste, milk, OJ, tea, coffee, jam, marmalade.....plus brollies in case of rain, maps of Bristol and a great collection of books and DVDs. We wanted for nothing and I only scored a 4 for location as it was quite a way from my son's uni digs....on the plus side, there are local buses and trains which take you straight into central Bristol. Thanks Cath!