The apartment was listed as "spotless" this unfortunately was not the case. Airbnb's upgraded cleanliness agreement had obviously not been followed. The bath and shower need a complete re-sealing and mold treatment and the shower head needs descaling or replacing. The soap holder was still covered in soap slime from previous guests. The toilet seat is stained and I needed to clean it before I could use the toilet. The bedroom carpets are stained and need a deep clean. All of the windows and the second door are locked leaving just one exit in the event of an emergency, unfortunately the front door has recently had the lock changed and is fitted so badly that the door has to be locked to keep it shut, this proved an issue from the outset as I myself could not exert the force necessary to unlock the door from the outside or the pressure needed to lock it from the inside. The front door also has a crack in one of the panels along with marks around the lock making it appear that the property has had a forced entry.
Both mattresses are stained and neither had mattress protectors on, the pillows were stained and again had no protectors on. One duvet was covered in stains and the other was full of holes. I know this because I stripped the beds and put the laundry in the wash as I do when I stay anywhere.
None of the "high traffic" areas such as light switches, door handles and the remote control had been cleaned. The dishwasher had dirty water in it when we arrived and the fridge freezer seals had dirt/crumbs in. There was slime built up in the corner of the kitchen and marks on the counter top.
If we had the time or money to find alternative accommodation on arrival we would have and that was just because of the sight of the bathroom. Unfortunately we had time restraints due to having a show to get to. I had previously booked accommodation and then cancelled it in favour of this one due to the high star rating and the fact it seemed well maintained and would be an extra special treat for our night away.
The hosts attitude has been appalling, he waited until after the standard alloted time of 72 hours to respond to my complaint and has not acknowledged that the flat is in a poor state of repair or cleanliness. He has however informed me that he has his lawyers on standby.
I have many photographs that can not be disputed.