My partner and I had a wonderful stay in this gorgeous apartment but sadly it's been very stressful since checking out. We returned the keys as instructed to the lockbox, however they host service are now claiming the keys were not there and requesting additional money from us. When I've declined this and shared that I feel it is unfair for me to pay when I have followed the processes properly they've told me they will investigate and give me updates but 5 days later they've still not been clear on what's happening. I've asked to have a manager call me on a number of occasions which has been ignored. If planning a stay here, I would recommend asking for a key handover or risk a fine as they're check out process is clearly flawed and they don't even know who could have access to the lockbox it seems making me question the security of the flat.