The flat is great - small but has everything you need. It was spotlessly clean, and we even arrived to find coffee, tea, sugar, biscuits and milk left for us. It's really close to the town centre, in a nice little neighbourhood near cafes and pubs (15ish minute walk from centre, uber is 5 quid if you're feeling lazy) My boyfriend and I both needed to work from home one day, and there was enough space for us both and the internet was adequate. Check-in was easy, Jake sent a detailed note about how to get the keys. Jake was really helpful, he answered all my questions quickly and one day he happened to be in the building he knocked and introduced himself and gave us some tips on where to explore in Bristol. We couldn't figure out the heating and one of the cleaners was lovely and explained it to us. Jake offered to let us leave our bags in the flat on our last day as our bus wasn't until 5, which was really nice of him. Overall, I completely recommend this as a place to stay in Bristol. It's really good value for money and really comfy. Thanks :)