Perfect location, well-equipped kitchen, convenient check-in. However, what did not work for us is Hopewell's customer service.
We had reached out to them regarding an issue with the toilet cistern as soon as we checked in. The cistern kept leaking water after flushing and making it stop was quite a hassle. You couldn't flush again once the leak starts. The customer care initially sent someone after two days and we were informed they would return the following day with the necessary part required to fix the cistern. Despite sending multiple texts to Hopewell over the course of a week (!), it wasn't fixed.
So, basically, throughout the ten days we stayed in this apartment, we ended up having to poke and turn the flush plate repeatedly for anything from half a minute to half an hour until the leak stopped. And sometimes the water wouldn't stop despite several attempts and we had to try again a few hours later.
What was more annoying was when the customer care responded, "Sorry for the inconvenience but I’m glad to hear that the flush does work, it just gets stuck" which made us realize they would have kept us waiting for days even if the flush tank had completely stopped working.