Lovely apartment as per photos. Kate was very responsive when I messaged her several times to inform that the temperature was low in the house and she turned to turn up thr heating however the house still remained cold despite her efforts which is not ideal for my aged parents who had to put on two sweaters in the house for 2 nights. Just before check out, my mum had a bad migrained and I asked if late checkout could be organized and also mentioned about my mum's precondition. Kate was not very polite in her response and suggested that it would be difficult given that its christmas and that there would be additional fees. She also said that late checkout requests have to be prearranged which i totally understand but health matters cannot be prearranged and money was no issue if i had to pay extra. Kate's response to this has not been kind and I decided to check us out immediately to find another accomodation.