The building was relatively easy to find as the instructions provided were very clear so we didn't need to communicate with Scarlett at all. We parked up in the allocated space easily and went into the secure block and then apartment on the first floor (no lift). The apartment is exactly as described/as per the photos. There is an open plan living area on the entrance level. The kitchen has plenty of storage space, fridge with ice box, and all appliances (but no dishwasher). The sofas are very comfortable and wifi works reliably and quickly. There is no table to sit at but a large breakfast bar. There is a choice of DVDs to watch too.
Stairs lead up to a landing with an internal bathroom. There is a bath and electric shower though the bath is due to be removed shortly we read in the info guide, which is a shame. The very large bedroom off the landing has a wardrobe with 2 rails and small bedside tables/lamps. The bed was very comfortable, of medium firmness. The window on the bedroom opens onto a small balcony overlooking the car park at the back of the building so it is very quiet. Recycling bins are next to the parking space and rubbish bins to the left as you head in to the car park from the flats.
The area felt very safe and is very close on foot (the keys open the front door too) to Cabot Circus and shops. There are plenty of bars and restaurants nearby. We were visiting for 2 days on our way back from Cornwall to do some shopping/see the area/visit family and we felt this is a great base for visiting the city/area and a more spacious and better value alternative to hotels.