Joanna made me feel very welcome! I asked if I could arrive early and Joanna set it up so I could. She also left pastries for brekkie, tea bags, milk and parking permits!! The flat was everything I hoped it would be, the only 2 negatives and very small ones at the as I found the sofa a bit low for me to get up and down easily with my dodgy knee and there are no microwave proof cooking containers. I wouldn't hesitate to stay in Joanna's flat and wouldn't hesitate recommend it to someone else!