Instructions were confusing and there was no answer to the phone number given if problems occurred and help was needed. The flat number we had been allocated was changed at short notice, while we were en route and therefore we had no Wi-Fi to read our messages. I had previously printed out the instructions for entry to the flat and so, therefore, we spent time trying to gain entry to the wrong flat.
The apartment had a strong smell of stale cigarette smoke. The longer term tenant on the same landing told us that there had been smokers staying in our flat and that it was unpleasant for them too.
We wouldn’t stay there again because of the smell.