Nap are helpful and responsive - we did find that someone else was booked in the same flat as we were however a quick call to Nap and it was all sorted.
The flat we were put in ( just upstairs ) was clean and tidy. No complaints.
Location wise, the flats well situated close to town however the road does have a bit of a run down feel with bins and some rubbish outside the flats/ houses. This is outside of Nap’s control but worth looking on street view beforehand.