we sadly had a bad experience here. starting with 4 bins overflowing with waste/bottles to greet us in the front garden and the clothes airer tossed in the driveway the house had not been cleaned properly and beds not changed. check in wasn't until after 5pm so had to stay 1 night but cancelled our remaining 2. communications with Tiffany were prompt and she refunded us the amount we requested. a very, very poor experience but the response was acceptable.