Where do I start…
The customer service was diabolical to be honest. They couldn’t answer simple questions, nor did they seem interested in helping me that much (even though their parking space booking system was confusing). They then managed to ‘double book’ us so they had to move us to a different flat that didn’t meet our needs and even said they had to take a parking space off another customer to give to us because of this (very unprofessional, why would you even tell me that). They then called me by a different customer’s name which is simply just breaching GDPR at this point and I had to check if they meant to send me that message or not. It was a total shambles.
The Airbnb itself (the third one they’d moved us to) was really good and as described so this was the only saving grace they had, although there was no option to recycle and no cleaning products in a pet friendly Airbnb…
Overall, if you want an easy, stress-free life, I’d book elsewhere.