Good location and Bristol is a great palace to visit. Unfortunately our visit was let down by a the general lack of cleanliness of the apartment…it was grimy.
There was a layer of dust throughout, floors were dirty (for example walking across kitchen in white socks resulted a brown layer on the socks), poo splatters in the toilet, grease splatters on kitchen wall and a general build up of dirt and grime etc.
We informed the management company of the issues as soon as we arrived and suggested they come and see, however they refused and suggested we send them phots which we did. On seeing this they said they would send cleaners the next day.
Unfortunately the cleaners came and did very little, apart from washing a couple of plates in the sink (which was not expected), wiping one greasy surface, folding the ends of the toilet paper and cleaning the toilet….. no actually cleaning done, floors left as grimy and dirty as they were, layer of dust left as it was (we could still see our finger lines in it), and the big dead spider still sitting happily where it had been on the floor - a complete lack of care or cleaning.
Obviously you can always find somewhere that a cleaner has missed if you are picky, however this is not about trying to find a forgotten corner or expecting the un reasonable….this was basic cleanliness stuff :-(
Considering the strict policy of a 10am checkout and 3pm check-in (with no flexibility), there should be ample time to clean properly.
Other points to note - noisy building work going on next door which should have been reported before hand, as we would have cancelled before coming, and the TV did not have reception (we did not report this at the time as we did not want to be high maintenance guests)….we spent the minimum time possible in the apartment.
Unfortunately a disappointing experience due to lack cleanliness.