Management team completely unprofessional. On complaining about the dirty state in which we found the property,we had to contact them three times .On the third occasion I was cut off a further three times. The customer care service was abysmal.
Cleaning poor. Dusty mirrors, greasy table top. blood on floor
Kitchen tap practically unusable.
We were expected to leave a key for the plumber. On the Tuesday we were
Informed of his ‘expected’ arrival once we were out of the property. On Wednesday we went through the ridiculous palaver of returning the keys to the barely accessible key safe only to find on our return that the plumber had not been to mend the tap. On the Thursday and whilst we were in a restaurant for our evening meal, we received a phone call at 18.50pm from the plumber asking if it was convenient
for him to come…..it wasn’t.
Downstairs basement room uninhabitable and a health risk to anyone with chest issues. Once sat in the lounge the dank smell of mould was dreadful.
Parking is non existent
This is not stated on the property description. Consequently unloading and loading proved to be very difficult.
There is a problem with the upstairs bath not draining properly.
This is a Health and Safety issue
It beggars belief that we have been charged £180 for a cleaning service that was below standard.
I look forward to your prompt response.