To summarize our difficult experience, we made a last-minute reservation for medical travel, and we arrived late. I notified that we would come late, apologized for this, and feel bad that we interrupted our host's sleep at 1:00 am. When we arrived, she sent somebody to meet us who we couldn't understand (he didn't speak any English), and who instructed us to park in such a way that the neighbors were offended and damaged our vehicle the next morning. There were no instructions about how the heating works and so we were cold during the night. There were no instructions for how to use the WiFi (we were without Turkish cell coverage). The refrigerator wasn't working. The apartment smelled very bad and was dirty when we arrived. For example, there was mold covering the inside of the refrigerator. The host's lack of response about the parking and the refrigerator on our first day, coupled with her insistence that I install Whatsapp in order to communicate with her was perplexing. Obviously there has (often?) been a smoker staying there. Even after airing the apartment for most of a day, the smoke smell was very dominant. There wasn't any toilet paper in the house, so we were at an inconvenience since the store on the corner didn't open until after we had been there for 8 hours. (Every other Airbnb I've stayed at in Istanbul had at least a roll of toilet paper in it on arrival.) We had to return to Sofia for a medical reason after just one night of our 14-night reservation, and we hoped that our host would offer us a partial refund. Even though the apartment has obviously not been rented for a long time (which can be seen by the age of the things growing in the refrigerator), the host offered us 25% (about $80) of our 14-day reservation fee back in exchange for a five-star review. (Needless to say, we opted out.)