Erdal and her family were GREAT! They welcomed us to the apartment with a nice welcome package of what to see & do in Istanbul. Her and her family also went above and beyond for us by continuously contacting the airport for us when my friends bag was lost on a flight. She even arranged for the airport to drop the bag off at her office so that we didn't have to wait around all day for the bag to be delivered. The apartment itself is very clean and tidy. It also didn't get too hot which was important for us. The apartment has everything you need, bathroom with a nice shower, kitchen, laundry, & wifi. The neighborhood itself we were told was not the best but we didn't have a problem! Plus there is an alarm system on the doors + double locks! The apartment is also situated just a short distance from Taksim square which was great for shopping & eating.