Pinar had her assistant meet us at the apartment to hand off the keys, and was very accommodating as our flight arrived an hour late. He did a complete walk-through of the apartment, and showed us how to work the washing machine (very important as it was the hottest day in Istanbul since 1950 when we were there!). Kitchen was well stocked with utensils, we ended up going to local markets just a few steps away to buy eggs to cook for breakfast. Everything in the apartment had so much character, I was blown away by the attention to detail. The only slight downside was right when we started settling in and unpacking, we noticed ants around some areas. However Pinar was very responsive and apologetic, and her assistant dropped off a spray that fixed the problem right away. Another slight downside was when we arrived, we asked her assistant about washing machine detergent (as there was none available), and he just kind of gestured that we could find small amounts in the nearby local markets. However having just landed in a foreign country where we don't speak the language, we initially didn't know how to track that down. We went to 2 markets before we gave up and messaged Pinar. Again, Pinar was very responsive and we found detergent at a market she described. There were only large quantities for sale, so we left it behind for anyone staying after us to use. Other than the minor issues, we loved our entire stay here. It is VERY centrally located, close to their metro station, the funicular, ATMs, major shopping and great restaurants! All the major sites were either a short ride or a short walk away, which was very convenient!