Rose and Mustafa are the best host ever! You can always reach them through the phone, therefore the communication skills are on point! The instructions for checkin and checkout are definitely very easy to follow, without having any struggle. The place is located near taksim and a tram, which you can take to explore along the Bosphorus. On our last day we asked them if we can store our big luggages after the checkout time and they kindly allowed us to do so! Rose also offered to call us a transfer service to the airport, which i believe the price is lower than the ones you can find through agency. For Mustafa made sure that the driver arrived and helped carried our heavy luggages! We are so grateful for their hospitality and cant wait to be back!