we faced some positives and a lot of negatives
the positives:
clean house and nicely decorated
gorgeous neighborhood with nice views from the second floor bedroom balcony
fast response of the host
very nice and helpful cleaning lady
Ozkan was very helpful and pleasant during checkout, we even postponed the checkout for few hours and he was okay with it and we had to go back to the house after checkout as we thought we forgot something and he was flexible about it
negatives:
1- the house location up in the tiny alleys of Fatih which makes the everyday drive in and out of the neighborhood very painful, we hit the car 3 times because very narrow streets
no where to park as a lot of buses and vans were parked in the empty spots in the empty land in front of the house
2- we arrived at night, the second day in the morning i started the shower with hot water that lasted 60 seconds then turned into warm for 10 seconds then freezing water end of December!! upon contacting the host he advised me to make sure the hot water pipe on the second floor balcony is open then advised me to shower in just a tiny bit of water so the tiny bit of hot water would last me and the other 2 people in the house! which is not an appropriate answer what so ever and not even true! we had to not shower the next day then we contacted the host to checkout 4 days early as the problem was not solved for 2 days in a row and Mr. Ozkan thought that we are not looking at the situation in positive way!!
3- in the house description it was mentioned that we will be greeted with water, milk, eggs, bread.. etc, well the house had nothing. Ozkan's reasoning that it was Christmas time and he is on vacation in London!
i also found an old bag of coffee and a bag of sugar with live warms still moving in it, when i contacted the host he told me that this is not true and the cleaning lady said it was ok and no warms in the bag until i sent him a photo on his phone so he would believe me!
4- i also asked for extra towels and he replied to me that there is one unused towel in the house! well i needed more and the extra towel was for my sister in the other room! and i dont need to explain myself if i need an extra towel!
5- i didn't appreciate that every time i asked the host for something he reply back to me with some unreasonable excuses, or long discussions or that what am saying is not true! which was painful!
6- the cleaning lady who was explaining things to us "supposedly" did not talk or understand a word of english!