You can expect quality service and help when needed. Ugur is accomodating, patient, kind, and will lend a hand with whatever you need! A perfect host! He won me over hands down in day one! Ugur is a superb communicator with fantastic amenities- his portable wifi at a reasonable rate seriously saved me so many times; because I had that I didn't need to purchase a SIM and pay for data. If I come back to Istanbul, I'm definitely going to stay at his place again! Great location, beautiful decor, clean place, and feels like your very own apartment- what could be better!??