Mersin - and her on-the-ground liaison Ergun - were both very responsive which was much appreciated. The inside of the apartment was definitely accurate to the photos and was a spacious, fully-equipped apartment. It is a five floor walk-up without an elevator, so if you are elderly or physically impaired this is not the right fit for you, though of course if that's not an issue you can get your steps in. I stayed in the winter for about 2.5 months and did unfortunately experience at least a dozen instances (I stopped counting after that) of the power going out - on average for about 4 hours though sometimes only a few minutes and sometimes a full day, which was frustrating and did interfere with obligations I had. Other nearby streets often did still have power so they were often highly localized outtages. The water was also turned off for a few (non-consecutive) full days during my stay - once I contacted Ergun he was helpful in letting me know when the water would start running again, but for future residents it would be good to communicate that in advance so that occupants could plan accordingly (showering in advance, having water on hand, etc). It snowed and rained a lot while I was there, which did result in a leaking ceiling in one of the bedrooms and the living room, but Mersin & Ergun were great about bringing people in to fix it. The power outtages were the most frustrating aspect of my stay, but I would nevertheless recommend this place for a family or two couples staying for a few days or weeks not in the winter, since 1) the hosts are nice 2) the place is well-equipped and 3) hopefully the issues I described, which were admittedly disruptive, would be less likely in the spring or summer months.