Our room had a leak due to some clogged gutters on the roof and the staff came right away to fix it. They cleaned our room and went to the roof to fix the cause of the problem within a few hours. None of our things were damaged and the service was good. We would say that the WiFi isn’t really great so if you want to work from the hotel or watch movies, get your own WiFi, but for messaging and short YouTube videos it’s fine. The service - cleaning, help from receptionists, and shuttle to the airport is great. They’re really helpful in general.