Communication with Rana was very friendly and uncomplicated. Check-in and out as well. The flat is charmingly furnished, very cosy and well equipped with everything you might need. However, I must say that it gets quite warm in August without air conditioning. We didn't really mind but the hill and stairs to get to the shops and cafes can be a bit of a challenge if you're not fit. Apart from that, the location is perfect and we really enjoyed our stay at Rana & Cem's apartment.