Arek and his colleagues are very helpful and accommodating, however we booked and paid for a particular room with a terrace and this is not the room we received. On arrival we went to the correct building, but were moved to a small studio apartment down the road. This was disappointing as we ended up staying for four nights and requested the terrace again to no avail. Arek did give us a slight discount. The space itself was lovely, easy to get to and only about 8 minute walk to Taxsim Square and even less to cafes, Supermarkets and shopping. 5 stars for that. The second Apartment was more spacious but not as clean.