Güner was very helpful right from the beginning, before we even arrived in Istanbul. He replied to all my messages and dealt with all queries promptly. He was very welcoming and accommodating. As for the flat, it was very clean and exactly as described and shown in the pictures. It perfectly accommodated 5 people with room for another. It was bright and felt very homely and comfortable. It was cleaned routinely and to a high standard. The staff were really helpful and were available around the clock for any requests and queries we had. The location was fantastic and was a short walk to the city centre of Taksim and there were two bus stops within walking distance. It was a safe neighborhood and you get a real feel for Turkish life. Overall, it was a great flat, wonderful host and staff and my family and I thoroughly enjoyed our stay and would recommend Güner and the Sunshine Flats.