Aylin was very helpful in responding to my many questions prior to arriving in Istanbul. She was able to get a driver come get us on arrival at the airport. We didn't get to actually meet Aylin due to her plans changing, but I got to speak to her during the ride to the apartment -- she called the taxi driver and he passed his phone to me! I got the keys from the pizzeria below the flat so that part was very easy. The place is centrally located, close to many restaurants & shopping.