Izel is a superhost. This is why: 1. Although we landed at the apartment at 10.30pm, he was there to greet us, run us through the basics and even walk us through the neighbouring streets to get oriented (with supermarkets, trams, getting a sim card, grab a bite). 2. He co-ordinated with our airlines until way past midnight the following day to make sure our lost luggage was delivered to us. 3. His local food and itinerary suggestions, packaged in a very well researched, superbly labelled pdf file was really helpful. 4. On our last day, Izel coordinated with our cab, even helping carry our bags up the hill! In sum, Izel significantly enhanced our Istanbul experience. He is thoughtful and very quick to always respond. I highly recommend staying with him.