Sultan's Inn was a simple and homely hotel, just like in the description. The room was a little small though (we didn't have space to walk after putting a luggage on the floor). However, all these was fine with us as we were out exploring most of the time.

However, what shocked us was the terrible attitude of yours. You mentioned and double confirmed with us for our transportation from the airport to your hotel. When we reached Atarturk airport, we needed to send you several messages and also call you several times before you sent someone down (bearing in mind we did not have auto-roam). We waited for about an hour and a half standing around at the arrival hall.

Even after we reached your hotel, there was no form of apology offered. And we were told to wait for at least another 40 minutes for our room.

The attitude and treatment that we got was really terrible and insincere. This booking was made since April and you had ample time to make arrangements properly. However, you made us wait time and again. There is really so much to do with regard to your administration work and especially, your attitude and sincerity towards your guests.