Oytun was very helpful from the beginning, my flight was delayed and the shuttle driver was made aware. Good communication through out. The room itself is clean and as shown in pictures - everything was in working order. It was less than a minutes walk to Taksim and Istiklal street. Every one at the reception (24/7) was helpful with all my numerous inquiries. The only thing to note is that laundry is not available on site but there's a laundry place literally around the corner. Grocery is available also around the corner and many vendors can be found on the streets selling produce. Overall it was a great experience staying in the new city for a change in Istanbul.