Overall, it’s a wonderful place in the best location. Steps away from Galata tower (and a nice view of it from the terrace), shops, restaurants, etc.) The apartment is tucked away from a very busy street, it is on the forth floor with very steep stairs (was a nice work out for us but could be an issue for some people). Laundry is on a basement and shared between five or so apartments. The hallway is very nice and does have a luxurious feel. You can leave your trash on the first floor.
The communication was excellent, literally within minutes and all the issues we’ve had were addressed right away (clogged shower, AC on the terrace and water leaking).
My advice would be not to set your expectations very high and you will have an amazing time. The apartment has everything needed for a basic stay but it is not luxurious and, overall, is a bit outdated. Bathrooms are fully remodeled though so it was very important for us. We did have some issues in the upstairs unit but all of them were addressed.
Kitchen didn’t have any condiments, no oven (only a tiny stove and a microwave) but it wasn’t a problem for us when there are so many great places to eat around.
Terrace is pretty nice with amazing views and you can open the roof or close it. It also has AC!
It was perfect with lots of space for four people, could be ok for 5 (the small bedroom doesn’t have an AC though).
Everyone was very kind and made sure we had everything needed.
We did have a fantastic time!