The apartment is not suitable for people with heavy luggage as there's no elevator and the stairs are steep. We arrived 2 hours late and the apartment was not ready. We were told to leave the luggage and go walk around for an hour to have the apartment cleaned! The furniture in the apartment is too old. Some of the towels are clean but have stains on them!
I once tried to communicate with them via Whatsapp but didn't get a response regarding my enquiry!