We felt very well taken care of by Barbaros and Ali, from allowing us an early check in at the time our flight arrived, to giving us tips for exploring the city, to being quick to communicate both before and during our stay. The place was clean and comfortable, and though we were not there much, it certainly covered our basic needs. There is even central heat, which is great if you are there in winter or spring. One thing to note is that the closest metro stop- while not far at all- is up a pretty steep hill.... but you will find those all over Istanbul! Either way, I would stay here again, and recommend to others.