This was an incredibly disappointing stay. Stella Stays is a good idea, though it has been poorly executed.
Abysmal self-check in experience
• Stella Stays require you to download their app to receive your self check-in access codes.
• We were fully prepared and did so in advance of our trip. However, when we arrived, we discovered the app does not work offline AT ALL (it logs you out and erases all the data), so none of the trip details (including our self check-in access codes) were accessible anymore!
• In the early hours of the morning, we spent over an hour hauling all our luggage around the cobbled streets desperately trying to find public WiFi so we could access our self check-in codes.
Terrible quality bedding
• The synthetic pillows and hard mattress were absolutely awful, they felt super cheap and were extremely uncomfortable.
• They told us they chose these pillows in order to accommodate those with allergies, however that’s clearly just a convenient excuse — they actually just purchased the cheapest pillows they could find, with complete disregard for guests’ comfort.
• We barely managed to get any sleep, tossing and turning all night.
Shower leak / flooding
• Be prepared for the shower to flood the entire bathroom in the morning because of the shockingly bad design.
WiFi issues
• The WiFi kept intermittently failing to connect during our stay. It was good when it worked, but seemed temperamental.
Lack of secure luggage storage
• We were told that we could use the “secure storage area” on the lower ground floor below the lobby.
• The “secure storage area” is literally just an unattended building site, strewn with cement mixers and dust sheets.
• Obviously we did not feel safe leaving our luggage here, so, yet again, we had to haul four heavy cases around with us for the whole day.