James is extra fast at responding to incidents. He works extra hard to try and answer any of your concerns. I can't say enough about the views of the Bosphorus. The forth floor has a fifth floor that allows 220 degree views from a glass cupola. Has A/C also and an additional balcony. Quite spectacular. In addition James is an artist that has added special decorating touches to the apartment that far exceed common furnishings. The only down side is that there is no elevator. Not to surprising considering the "Old World" construction of the neighborhood. Cobble stone streets with a very busy shopping/dining avenue just up the street from your apartment. In addition a very eclectic restaurant/bar even closer to your front door. A grocery store close too. Bring your best walking shoes. There is also a bus stop for the "hop-on/ hop-off" bus at the bottom of the hill. Takes you everywhere you want to go and three day pass was only $75 pp. (the single day was $55) plus you get to know all of the history while exploring the city.... quite a city. get ready for some adventure....