Thank you for letting us stay in your home, and thank you for allowing us to checkout late, this was a huge help to us.
Overall, we enjoyed our stay. But there were a lot of issues with the house....
For example, some of the problems with the appliances in the house can be solved for future staying customers, such as the beds which are damaged and uncomfortable to sleep on; the curtains downstairs were half ripped; the toaster was broken; the bathroom radiator started spraying water everywhere if you turned it on and the images show that the TV shows Netflix, but you can't actually sign in with a foreign account (UK, luckily i had taken a laptop which i connected with HDMI otherwise we would have had nothing to do at night.
I would be interested in seeing if these problems are resolved for the next people that visit.
The biggest problem was that the images showed 3 double beds and one single bed. However, when we arrived, the single bed was not there and when I asked the owner, I was told to use the sofa bed, which wasn't comfortable at all. I agreed, because we had no other choice and later, when i complained to Airbnb, the owner used this against me to say i was lying and that i was actually happy with there being no bed, simply because i agreed to use the sofa bed (when i had no other choice).
Aside from that, the other beds were also damaged as well, as they were really uncomfortable too. My elderly mother has had back pain ever since we returned.
The only good bed is the one at the end of the corridor. As a bit of background info, we were there to arrange things for our upcoming wedding with my family. My mother and mother in law have disabilities and really needed some comfortable beds after walking all day and running errands. We were really relying on there being another single bed.
Lastly, I was treated negatively when the owner was notified by Airbnb about the complaint I made regarding the problems with the house.
Overall, we enjoyed our time, but i am not happy about the owners reaction to us when we notifed Airbnb about the state of the appliances. This is a shame, because they were helpful prior to this. Upon checking the reviews, I noticed that prior reviews also mentioned similar problems with the house.