So, first of all, we didn’t get the apartment we’ve originally rented. As we arrived at the place we were told that our apartment is being prepared. Nevertheless, after an hour we were told that original place is not available, but they have something similar nearby. When we went there - it was quite a good flat. Unfortunately, it was very dirty and old. Parvin was in touch with us - but it took them more than two hours to offer us replacement. Instead of an apartment with the living room and bedroom we’ve got one small hotel room for three of us.
Overall, the only good experience of staying in this hotel was employees who were very helpful as much as they could. Especially people on reception.
Yet all these problems could’ve been easily avoided and at the end of the day we’ve lost our first day in Istanbul moving sour luggage around the city all by ourselves