The place felt like a hostel but not an apartment. The room they gave us was totally different than what we have booked - small room with small bathroom and small bed on the roof room, we might as well hit our head. We had a week booked with Firez and no way we can stay at the room they gave us. So, we talked with Firez about how uncomfortable the room was the first night we stayed, then she offered us a bigger room in another building. The bigger room was comfortable to stay. The communication with Firez was easy. If something comes up, she fixed it right away.