I didn't meet Dünya, but she was always extremely prompt to respond to my messages and very helpful. The apartment was a little difficult to find at first, but it's in a great location: near the ferry, 15 minutes leisurely stroll to the tram and one street away from shops and eateries galore. the apartment was very comfortable, with everything you need. The previous reviewer mentioned a mould problem. I didn't see any mould, but the apartment did have a musty smell when I arrived, but that went after I aired the apartment. I enjoyed my stay and would stay here again.