When we arrived the door was open and there was no key to be found anywhere. We couldn't therefore lock the door and had to resorts to take turns to leave. We contacted te host immediately, for the first hour the phone was offline, when he finally answered his English was extremely bad. Finally he got the key to us at 15pm after the day of arrival. There was no air conditioning remote control either, we had to borrow one. The location is great, though.