The room we had on the ground floor was almost IN the reception area. We could hear every conversation in reception, as well as every car driving by our window (on opposite side of reception), or people talking in street outside our window.
We were allowed an earlier check-in , as well as an hour later check-out, which I appreciate. Also received an email about a sandal we left in room. Thanks for all of that.
However, I fail to understand that this place could have received 9 x 5 star reviews - unless airbnb has a very lenient rating. system.