We booked Ece's apartment and encountered a number of issues over the short time we were there.
Upon checking in, we noticed a strange smell in the bedroom leading onto the garden, damaged walls, lights not working, and a lack of clean appliances in the kitchen. We even had to buy some items ourselves (frying pan/kettle). The apartment at times was extremely cold especially in the evenings/at night and we were told we could not turn up the heating. Even when the heating was on, it barely made a difference.
We requested a portable heater, which even though Ece agreed to supply it, it was met with a lot of friction and hostility, particularly surrounding its purchase and delivery. When the replacement heater was eventually delivered, it was not functioning. It took several days to resolve this matter. The fact that we experienced so many issues in the first week of the stay was unsettling and considering the main guest was a lady in her late 50s, the cold was a huge concern.
We were disappointed to receive messages, such as: "One week So many problems. I just let you know, it can't be like this for a month". Considering the apartment was the sole cause of the problems, Ece's messages often exacerbated the issues.
We were also over-charged for one of the guests who was staying for just over a week and was almost blackmailed into making further payments.
We also had concerns that the apartment has CCTV inside which was used to monitor the guests, which caused concerns about privacy.
The final straw was that for the last day, there was not water in the apartment.
In summary, we had no option but to cancel the reservation. The home was not in a good condition and did not match our expectations based on the price we paid and what had been advertised.
The overall experience was unpleasant and was only rectified by the intervention of Airbnb staff.