Thank you for providing us with this great and nice experience, this apartment should take 5 stars but there was a few points that would be improved for future and tourists support , so lets us start with the negative notes and end with the good ones
Cons ( Recommendations for better experience ):
1- During my communication with the host and before check-in , I noticed a delay in replying my messages and sometimes I would send a reminder in order to get my reply....
2- Before check-in , i reqeusted a safe lock to be provided and the host didnt reject or inform that there is no safe lock , but when i reached the apartment and asked about it he replied that it is not there and as it is NOT mentioned in the description of the apartment then it would not be provided !! But this should be communicated and replied clearly for the guest.
3-The check-in was smooth since the cleaner was in the room to help us but the safe-lock which has the keys inside is not an easy tool to deal with and there was no supporting materials or video to show exactly how to get the keys out of it....
4- I talked to the host about my sensitivity to any odor or smell, during my review for others guest feedback , i noticed someone talking about some un-pleasant smell near the sink of the kitchen .....when i asked the host about it , he informed that it was fixed but when i joined the apartment......the smell was still being noticeable....but it is not really that bad ......however it should be yet to be fixed.....
5-My sister was talking to the host regarding 1 problem ( i think the safe box) and he informed her that if she dont like it ,,,,,, she can just leave and he can refund her the remaining nights and that was really not good from customer satisfaction point of view....if there is a problem , the host should work to make sure that guest is happy not only asking him to leave if he is not satisfied.!!!!!
6-Cleaning services for 4 hours costed 40 USD and that is considered really expensive , i have paid around 1400 USD for 6 nights , so such cleaning services should be discounted or even free since my base-payment was big......
7- My flight was late at 9:00 PM , but we need to checkout at 11:00 AM , so there is no place to leave the luggage or even a close storage services ....so I was forced to take 2 taxi back and forth two times to move 5 pieces of luggage to Egyptian bazar area to store my luggage.....if this was solved it would save me a lot of headache
Pros ( Things that we have enjoyed)
1- The apartment is big and spacy , it can handle 5 people easily with many bathrooms and wide living area ....this is something you never see in any hotel in Istanbul.....the SPACE.
2- Amazing view of the sea side, and when weather is clear , you can see Sultanahmet district with Aya sofia mosque on top of it.......you can set in the apartment for hours without the feeling that you need to leave or do anything else
3- location in Cihanger, is very near to the best attractions across all Istanbul but you need still to walk much in Istanbul becasue taxis are very bad in behavior and they blackmail you for more money
4- there is a taxi stop and super market near you so you can easily move and bring your home requirements when needed.
5- Rooms and apartment were clean as expected
6- the location even though it is very close to taksim and touristy areas but it is still very comforting and not so noisy like other areas....
7- Cihanger has a lot of nice and romantic shops ,restaurants and cafes that you can enjoy with your partners.....