My friends and I were highly impressed with Erdal and the entire staff, even before we arrived in Istanbul. They contacted us in advance by e-mail, giving us all of the information we needed to arrive at their place safely, easily, and with convenience. They were also tremendously helpful in terms of recommending places for us to visit in Istanbul and speaking effectively to us in English throughout all of our interactions. When we arrived, we were greeted graciously and kindly. They pay great attention to security issues, so we felt safe staying in their place. We profited much from having a fully stocked kitchen with a refrigerator and stove. So we were able to make "dinners at home" when we desired. We liked the fact that there is a friendly and very good (Ekmek) bakery across the street, and a grocery store nearby, which allowed us to buy food conveniently and at reasonable prices. The bathroom offered a very nice shower, and the bedrooms were roomy and comfortable. Whenever we asked for help (which was easy to do because the main office is located in the same building), we were consistently given excellent service and information. We would definitely stay there again and would highly recommended Erdal, her friendly and reliable staff, and her organization to others.