The listing for this ‘suite’ was misleading. We booked it over other places in the area it because it claimed to have a sea view and kitchen, but when we arrived, we found a very basic communal kitchen in the basement and no sea view. There was only a communal terrace on the roof.
I asked to be moved to a sea view room but the only one was apparently booked out. So I asked for a reduction in the room rate or a refund, so we could find somewhere else that suited our needs, but it was very had to communicate with Cavit. In fact we still don’t know who he is! Many different staff responded to our messages, with one saying we could have a reduction in our room rate and the next saying we couldn’t - whilst being pretty rude. In the end we got nothing and had to stay for the period we’d booked.
This hotel should update its listings to better reflect what they are offering and avoid customer disappointment.