Ozancan and Arzu were extraordinary. I am a regular at this apartment--I love the location, the peace and quiet, the comfortable furnishings, and the thoughtful hosts. On this occasion, I was delayed over and over, and didn't get to the apartment until late. Ozancan had to wait quite a while for my arrival, but he still greeted me with a smile. He also called the airport several times to help me track down my lost luggage. It was so kind! He suffered the musical hold on my behalf, since he could communicate with the Turkish airport staff more effectively. I was treated with complete thoughtfulness and compassion. They are the best hosts I've had with AirBnb. I will certainly be back! :)