They were very helpful even before my trip had started. They answered my questions promptly and thoroughly.
When I arrived in Istanbul, I was faced with snow storm! The taxi could not go near the place because of the road condition so I was dropped off a place that was not too far from the place. Taxi driver talked to Emre and gave me the direction to the place, but I got lost. I was tired and it was hard to navigate in the snow (with snow on the ground) with luggage, too. Merve kept in touch with me, and eventually Emre came to help me get to the place! He was probably in the middle of his work, but that tells you how much they care about travellers.
The room was just as in the picture. It is very cozy and comfortable. The cat is so cute and friendly!
The only downside is that it is located in the hilly part of town. You would get good exercise if you decide to haul your own luggage. It is walking distance to Taskim Square etc, so it is definitely very convenient.
I cannot thank Merve and especially Emre enough.