We never met Tolga, but he had Orion meet us at a convenienbt designated time and place. Orion is delightful and speaks fluent English. He walked us all the way to the apartment and showed us the neighborhood, all the while telling us that this is a good place for lunch, and this for breakfast, that for dinner. He also spoke to us about local transportation. He showed us all the room amenities and answered every question we came up with. The pictures are all 100% accurate. The bed is large and sooo comfortable that we have decided we must upgrade our own bed after sleeping on this one. We used the washing machine and it was easy. Everything works perfectly and well and as for room security, the door to the apartment is like a bank vault!!! We would certainly stay at the Cihangir Antique Palace again when we return to Istanbul; it truly is lovely in every way. Thanks, Orion.