There's been hiccups and misunderstandings, but Ali was very responsive and positive all the time. He attended to all (I mean alllllll) inquiries in timely manners; from the room service up to personal inquiries i.e postal and food. The bedrooms are nice, bed are comfy too. Oh, we stayed in the 2nd floor, so to the future visitors, u might want to bring light luggages or bagpack (as there's no lift - most apartments in Taksim don't have lift, so yeah). Location wise, it is very near to Taksim Sq (extra love here!!!), and also near to the eateries. Anyway, we loved our rooms so much! 😀