Firstly awesome location 5 miniutes walk to the old town location was a bit dirty area but I was happy with it. the room was nice however the door did not close, so could only be closed by locking it. Carolina was never seen she was not my host. I arrived on a flight 45 miniutes late and was put in a shared taxi where we dropped off 5 guys first I let them know and straight away I was made out to be lying about this later I will explain. I was told if I didn't arrive on time the guy would not be there because he wanted to go home. I arrived at 9.30 apparently check in must be done before 9, this isn't stated anywhere. next the guy who apparently needed to go home then sat chatting to his friend for another hour. I had an ok sleep but a bit of shouting at 2am. next day I was told check out was at 11am. no one showed up to check me out I text and was told to leave key on table. Carolina then apologised after first calling me a liar but I showed her proof clearly can't take criticism