While we didn't meet Bilgehan, his friend was very patient and kind when we were delayed. Bilgehan phoned to make sure we were ok. The apartment is lovely and airy and had a great view from the balcony. The awning meant sitting outside rain or shine (we had both). Even when the weather was cool we sat inside and enjoyed the view through the glass doors. Perfect location--loads of places to eat, close to tram, walking to Istiklal, funky back streets to wander in. Lots of stairs though--which did my waistline some good after eating rather excellent pastries!