I don't understand why accept new guests when part of the services you are offering cannot be provided to the guest. We were stranded in Istanbul after having our flight cancelled and we wanted to recharge a bit our batteries and the ones of ours phones before heading finally home.
It became impossible to us to stay the night: we only had 20 minutes in total of light and electricity and left after 2 hours waiting for it to come back. It never came.
The second and last time it went out, we were at the point to book an uber to go to the airport for that night but we couldn't do it anymore. We weren't able to confirm the ride since power never came back. We talked to people staying in the building and explained that the power had been going on and off FOR THE WHOLE DAY. So they knew what the problems were and they did not bother to explain, to prevent us or to cancel new bookings for that day waiting for it to be fix.
Waiting for the power to come back, we had to take a hot shower (it was snowing and we were coming from a warm country) in the dark with the light of our phones who's batteries were dying. Afraid we wouldn't wake up on time due to having no battery in our phones, we decided to leave and go straight to the airport and spend the night, unfortunately, there so at least we were not going to miss our final flight. When we were leaving the building, it appeared that the manager of the place was there and said that the problem was everywhere in the street due to snow. Funny thing, all the buildings surrounding the one we had to stay had ALL ELECTRICITY AT THE SAME TIME WE WERE SPEAKING WITH HIM. We could even see it through the window of our apartment before leaving. When we answered him that he didn't want to admit the truth. We said that we were leaving because that was not what we booked for and he said mocking us : GOOD BYEEE GOOD BYEEE BLAAH BLAAHH GOOD BYEEE. A behaviour like this is SHAMEFUL and UNBELIEVABLE for someone wanting to do business in airbnb or whenever else. And I am telling you I have my own travel agency. They only want your money, the rest they do not care. Completely shameful !