The apartment is beautiful, cozy and with the nice view to the city, unfortunately our experience was not so good as we expected. We've booked this apartment for 3 nights, however on the first morning we realized that there are no electricity and hot water anymore. We wrote the message to the host and received the message back that it could be electricity cut from the workers in the street (the main Istiklal street is under construction). We told "ok - we will go to the city and wait" and we were willing that it will be fixed in a few next hours. After 3 hours we wrote another text message as we were not sure if we should come back to take a "morning" shower or not, however she replied that someone is still fixing it. Ok, so we decided to stay in the city for more time and wait as we don't have what to do in the apartment without electricity. When we came back (it was 17:00) the electricity was still not there... We've tried to call her multiple times, but she was not taking our calls and replied only to our text messages. The responses by messages were too slow, so again we were trying to call her, however she replied that she is in the meeting, she can't talk and she will come to the apartment. We asked "when?" and she replied that she is checking the fixing guys at the moment, so we didn't understood why we can't talk by phone. It was already an evening and it was getting dark in minutes and we were just moving backward and forward all the day, so we decided that either we are leaving the apartment right now (till we can put our stuff back to our bags and we still have our phone batteries alive) or most likely we will need to spend our night in the dark.. As we were not able to talk with her directly and to discuss what to do next and how to solve this problem we were forced to call airbnb and request a full refund. That was very inconvenient as we needed to find another place where to stay extremely fast, pack our stuff and make lots of international calls... We know that some bad things happens all the time and it is not a direct host fault, BUT the communication was not as we expected in such a situation. We are really patient persons, but... it was not fixed for 9 hours from the time we reported about that... We were disappointed that we didn't had a chance to talk by phone or live with our host and the problem was not solved over the whole day. We just lost one day of our holidays :( At least where was no problem with refunding as she said that there is no doubt about that, but still all that could be solved much better than it was...