Even if we didn t meet Gulnur directly, all communication from booking to departure was easy and very clear. It was perfect for us (couple + baby 11 months). Careful to people who have difficulty to walk (third floor without elevator and building in a hill area). It was clean and as described. Gulnur let all information regarding restaurants, transport, taxi etc. 5 min walking to arrive at touristic area and public transportation. The transfer from airport was very well organized and usesul with the baby!