My experience was HORRIBLE and a very weird situation. I went to check in at 3pm, there was nobody there to meet me or guide me to where I needed to go. When I got guidance (phone) 30mins after the meeting time I went to speak to the receptionist in the block to obtain the key. He told me, the previous person is still in your apartment. To note, the price for 7 nights was £425 which is a lot of money. I was told I cannot obtain the key until the other person leaves. Check out for the other person was 11am according to their own rules. The cleaner was asked to speak to us on behalf of the business and told us that the previous guest is refusing to leave the room and also the cleaning of the apartment has not been done. There is no way I will go into an unclean apartment especially with all these covid variants going around as the previous guest was still in there at the time of my arrival. If she sneezed or coughed somewhere how would I know? At 5pm I was still waiting and the cleaner was asked to speak to us to communicate what the business was trying to tell us. We had some telephone communication but nobody was on site to actually sort out the situation. I was left in the middle of Istanbul in limbo and the apartment we were told still needed to be clean. The previous guest left her luggage in the apartment and was refusing to leave. The business owners were not around to sort this mess out. They were not rude when we got a little bit of telephone support but they were completely useless. Our co-host was trying his best but the host was completely absent and The customer service was appalling. Very very unprofessional. The host didn’t really care what happened to us and as we couldn’t obtain the key after two hours I had to cancel and look for another place. The previous guest literally held the apartment hostage and nobody from the company helped us in any way to resolve the situation. You cannot run and business in this way. It is disgustingly unprofessional. I would not recommend this place. Be very careful. I didn’t even receive a physical apology.