hamid was very responsive I was severely jet lagged so he did not go over the tour and instructions for us as he knew by the look of me that I wasn't for doing anything other than sleep but my mother had difficulties using the TV and did not know where the spa was etc I'm only saying this so people know before they stay there. I had a great stay but next time I'll know to ask hamid all the important questions. ALSO PLEASE BRING YOUR OWN TOWELS lol thanks hamid I will definitely stay again ☺️