Terrible experience since the first second we entered the premises. We were super tired and had just come from the airport around 10:30 PM. The security stopped us and forced us to provide our passports which we did and then he scanned the passports without our consent basically and said we cannot get in if we avoid that. Later we went in the unit and what is the first thing someone who comes from the airport wants to do? Exactly! Taking a shower! The shower was not working and the water which was coming out was literally boiling water! We asked him to fix it and he said he’ll send someone! The shower finally got fixed on the third day of our stay! And then on the fourth day we found out that the macro wave is absolutely dirty and disgusting. There was oil, bread crisps and even mold I can say! I contacted him and he said “oh the cleaning company forgot it’s their fault” and I said YOU HAVE TO CHECK YOUR PLACE BEFORE GIVING IT FOR RENT!!! He replied : oh yes I did check everything and I said no you obviously didn’t.
Long story short, he doesn’t respect your time, he’s not punctual at all. He told me he’ll come to fix the shower at 10 but ended up coming at 11:15 after I called him multiple times. He doesn’t care that you’re visiting and have more important things to do than waiting for someone to come fix your shower. He wasn’t even apologetic at all like he even avoided saying a simple sorry for all the trouble. I’m so glad that the Airbnb Team helped me with everything! And guess what? After getting compensation from Airbnb he said : I am giving you some compensation for the inconvenience so please keep our review positive! Sure I’ll ruin other peoples vacation as well so you can make money!
Thanks to Airbnb for their effective support