Beste was really responsive at all times. Helped us a lot the first couple days up until we were comfortable on our own. Location is really good and the only downside is the long hike up to the apartment can be tiring and burdensome after a while. The house was stylish with nice amenities but we found the shower unit to be very, very, very narrow and small making it uncomfortable to shower unless you are below 5'7 and slim built.