Our experience was great over there specially with Kerem . he was working downstairs , speaking English very well , helped us a lot regarding where to go and how get around the city. I was nervous booking the place for 13 nights and asked about possible cancellation if we do not like the place which they were open about it, but he made us so comfortable that we didnt even need to ask for cancellation. the place is clean , not a good view from windows but we did not need a view. having someone clean the apartment when you need was a plus. also the place is located in a almost flat street, given around Taksim most of streets are uphills (hard for elderly and carrying luggage) was another bonus. the place was almost quiet except 1 day. close to shops and Taksim Square. very great experience , Thank you Kerem .