+ good location, very close to main sites
+ good communication, easy to message and call host/helpers
+ Habib was helpful
- no WiFi on day 1 but after flagging it was fixed for the rest of the trip
- no hot water on day 1 but after flagging it was fixed for the rest of the trip
- some sheets and towels were stained
- never actually met Saban (but he sent Habib and another chap in his place who were both nice)