The first three days we were
without hot water and without heating.
when they suppose repaired the heater, it broke again. When I contacted the host she told me it was strange, if I had touched something... I didn’t understand the comment, the heater was damaged from the first moment I arrived.
There was no toilet paper.
When we arrived, the host did not even help us with a small suitcase. They are two floors per stairs.
I love turkey and I love istanbul, is my second time there, but I would not go back to this apartment.