The place is accurate, the staff is all very polite and always willing to help you. The hotel offers amazing connections to get a hamam or to go on the Bosphorus cruise and they can help you arranging a cab/taxi from either airport. One individual in particular, Hakan, was overall super attentive and nice, he even treated us to Turkish coffee and a delicious Turkish good (filled with potato, which I sadly cannot remember the name at the moment). Hakan really wants the guests to experience more of what the Turkish culture has to offer to the world. The hotel offered good amenities and my experience here really made me love Istanbul, enough to return and see more of it in a not so far away future. I recommend the hotel one hundred per cent!