Terrible experience. Zero communication which led to no body being there for my check-in!! I was stranded on the street until I found a good ‘Superhost’ that would immediately check me in. This person/listing seems like some sort of scam whereby they don’t reply and just take the first nights rent + cleaning and service charge.
A good rule of thumb moving forward would be exclusively use superhosts for their reliability.
I expect a full refund which I have yet to get my money back as Airbnb has not replied to my messages.