Volkan was very accommodating from the start. Our flight arrived on time but the shuttle took longer than expected. Volkan made sure to be there upon our arrival and constantly offered advice to make our trip more enjoyable.
The apartment is located within walking distance of the major sites and close to restaurants. But one can jump on the tram and visit other parts of Istanbul that are less touristy. Volkan is a great source of suggestions, tips (ranging from the culinary to the transportation) and has a great sense of humor. The apartment is located near all the major must-see places in Sultanahmet. The airport shuttle is about a 5 min walk. Apartment was very clean and organized and the kitchen was lightly stocked with the essentials (coffee, sugar, tea) and a few extras.