We were warmly welcomed by the staff at this charming spot. We were offered tour information and airport transport which we booked immediately. Our luggage was kindly delivered to our room which was on the third floor - lovely room with cute balcony. Sadly without an elevator this room did not suit my husband as he was having trouble with his knees. The desk immediately - with no problem secured us a room in a nearby hotel they also operate - problem solved. The second room was great for my husband. The staff were more than agreeable, helpful and informative at all times.