We had booked for 2 beds but only got 1, during our 4 day stay this wasn't changed although we repeatedly asked. Noone was there at the 24hr reception when we arrived to check in, the reception staff weren't helpful at all - we asked several times for things which they said they'd bring and they never did (ie a spare key, and some tea both which we asked for several times, and never got). Also there was exposed electrical wiring in the bathroom. A few things to think about and improve on.