I always prefer booking Super hosts, as most normally go above and beyond the standard hosts and the experience of staying there is usually superb. We didn’t quite get that on our initial arrival. Communication with one of the managers Fatima was pretty good up until our arrival. We never actually heard from or met Hakan until we had problems with checking in.
Be aware when booking that there are two separate properties in this listing. House Mola and Mola Hotel. Ensure that you receive the right gps map location for the correct property you are booked in. We weren’t given that and ended up roaming around with two different taxi drivers for nearly three hours! Also ensure that you are actually given the number for the reception at the property you have booked and not just the the private number of the hosts. Unfortunately for us they were unreachable for several hours, which left us extremely frustrated and exhausted as it was difficult to communicate with the taxi drivers who couldn’t find the hotel.
Although this resulted in a heated exchange between us and our hosts, everything was eventually resolved. On a positive note we really loved the attitude and professionalism of the younger day and night staff. Nothing was too much trouble for them. We found the staff we encountered to be very welcoming hospitable, kind and welcoming. The best things about Mola hotel is that it’s in a good location, close to Galata Tower, restaurants and public transport. It’s very easy to get around from here. The rooms are very clean if a bit on the small side. The roof terrace gives you magnificent views of Istanbul, the Sea of Marmara and the Blue mosque. It’s a great place to sit in the mornings and the evenings. We didn’t have breakfast here which consists of a pre-prepared pack of small cold Turkish breakfast bites which didn’t appeal to us. We personally wouldn’t stay here again as our initial experience with the managers left us feeling unsettled and slightly marred our first time in Istanbul, which is a shame.