Mustafa helped us from the taxi to the apartment. When we arrived he showed us the apartment and helped us to get the Istanbul card (to the bus, train, boat). He was very friendly and wanted to help. It was little difficult to understand eachother but it worked out well! :) The apartment was very nice and clean, it looked like the picture. And the terrace was amazing with a wonderful view, night and day. They had renovated the terrace so its upgraded then the picture you see. Balat was quiet from other towns in Istanbul and we loved it. Much families, children and lots of cats in the neighbourhoods. It was very nice cafes in Balat and small supermarkets in every corner. Balat was the perfect location to stay If you travel around in Istanbul and want to have everything near but not live along the tourist. The first day we walked to the Egyptian and Grand bazaar, it took about 40 min from the flat. I can highly recommend it! We had a lovely time in Istanbul and really want to come back soon. We're going to stay in this apartment again, of course!