I totally recommend this place and I will be staying here if I am to visit Istanbul again :) you can comminucate with the host either via messages or by directly talking to them in person. They are just one message away and will respond asap and there’s always a person in the accommodation unit who is available to answer your questions or help you 24/7! We requested more pillows, blankets and hangers and they gladly brought us more! There is a cleaning lady who lives there I believe, and she does the cleaning every morning so there is no mess in the unit. The common space is roomy, very welcoming, with sofa, desks and chairs, fairy lights and instant photos sticked to the wall to make it cosy for you :) there is a big tv for you to watch or play games, there is also a computer you can browse/ work at, they have Spotify on it so you can play your music (but between 7am - 22pm there is a quiet schedule for people to rest). The common room is surrounded by big windows, and makes the whole place so spacious and you can have a look over the nearby busy streets which is nice.
We stayed on a ladies-only floor, where our bathroom was used only by ladies, it was clean, there was toilet paper and paper towels provided, shampoo, conditioner and shower gel provided. Here is the only downside to the bathroom - sometimes in the late evening hot water wasn’t working, but it was solved if you just messaged them - they solved it somehow, so it might be a temporary issue that will be fixed soon!
Regarding the actual room, it was spacious, it had it’s own table, double bed that had big drawers underneath, a spacious wardrobe with a dedicated place to hang your clothes, air conditioning, both long sun-blocking curtains and blinds, however the curtains were covering only 50% of the windows, I would have preferred them to cover the other half, especially because it was the bedside area just above your head, it would have helped with my sleep - but they are probably working on that. Another thing was the door which was making a loud creaking sound when being opened - not issue for us, but for the others who stayed nearby, especially because I had to wake up at 6am some mornings - so please work on that :). Concerning the kitchen and washing room, I guess they are nice, haven’t been there much as I wasn’t the one cooking, it has pretty much everything you need. Please note that if you want to wash your clothes in the waching machine, you have to purchase your own detergent.
The Sultanahment area is so nice, close to the main attractions - Gulhane Park, Blue Mosque, Hagia Sofia, the Egyptian obelisk, two major cisterns and it’s a 37min walk to Galata tower! You are 3 min away from the tram station and 2 mins away from two supermarkets - Show and Șok.
We are so pleased with the services and we want to thank the host who greeted us. He gave us indications around the city, where to buy food from, what to visit, where to exchange currency, what taxi app to use, offered to order a taxi on behalf of us and even gave us two transportation cards which we charged with money and used! Thanks! See you soon :)