This was my worst experience using Airbnb! The place looks like the photos however there is a big catch behind the economic price; the place is literally located on a hill with almost a 70 degree inclination! It’s not about being a senior citizen or diversely able but even cars have difficulties coming up the street! The neighborhood is quite isolated with no locals around only two mini stores which have a limited variety of products!!! This was not mentioned in the description hence the good price is none other than a trap! Our apartment was located on the ground floor with all the windows facing the street hence, we had to close the curtains to have a minimal privacy which made the apartment terribly dark. I’m not even sure if Kaan the owner really exists as all matters were handled with a certain ms. Basak. First day we lost hot water in the shower which took them a few hours to fix. On the second day we went to an Island close to Istanbul for 2 days and when we came back we found the place with no electricity!!! Everything we bought and left in the fridge was gone bad by the time we arrived! When contacted Basak who by the way do not take any calls but responds through messages translated in a non-comprehendible manner told us that we had to wait until the next day when an electrician might show up because it was apparently a major problem! The electrician was supposed to show up at 8AM the day after during which time when we asked Basak about any updates we were told to leave the keys on the table and leave!!! She also sent us a number of this Mr. Kaan who did not answer… When the electrician finally showed up around noon, it turned out that the cheap quality of the materials used had let into one of the plugs literally melting!!!
We had to shorten our stay for almost a week due to this condition and we were told not to worry about it because we would have been given a full refund which ended up in a 3€ refund of the almost 320€ paid price!!! The place was also filled with ants. This was the worst experience anyone can go thorough during a trip. I detested the irresponsible, rude behavior of the manager(as the host was completely absent!!!) I strongly urge Airbnb to run a check on the owner and generally on the precision of descriptions mentioned for apartments.
This experience ruined our trip and left us in a condition where without any charge and electricity we could not even manage to find and book another place hence, we had to shorten our trip and leave. Even the Airbnb support team were not able to reach the host during this crisis.