Our stay with Neva was disappointing and upsetting to say the least. When we arrived at the reception at 9.30 pm, we were told our room was unavailable. The only notice prior to this was via a message on WhatsApp with the profile picture of a different hotel (which we initially suspected as a scam). It was only once we asked the reason, we were given a vague explanation that there was an issue with the water. We were then taken to another hotel which was less than half the size, unclean, and found an open cigarette box under the blankets. The room did not have enough space to fully open a suitcase. We were not given any other option and told all other rooms in other hotels had been booked. The topic of compensation was not initiated by Neva and we had to bring this up.
Neva only apologised over whatsapp text message but did not apologise in person. We were offered a complementary breakfast but no other compensation. Given the amount of money we paid for the room with Neva compared to the quality of the room we were provided, we felt this was compensation was not enough.
The room itself once we were able to check in to Cezayir Rooms was mostly as advertised. The room was large with high ceilings. The floors were dusty however and there is no elevator in the building. There was no mention or sign of any issues with water and we are unsure whether this was actually the reason our room was unavailable. We were not assisted with taking suitcases down 2 flights of stairs. The location is a few minutes walk from Istiklal Street and can be loud at night.
Overall, we would not recommend staying with Neva given the communication issues. We felt she was unprofessional and were extremely disappointed and upset with the stay. We will be seeking monetary compensation via AirBNB as she was not willing to give us anything more than a complementary breakfast for our misadventure. The room itself is fine albeit slightly dusty.