Ayla is super responsive and very accommodating. She accommodated us through several date extensions and even allowed us to change rooms to a room with balcony. The location could not be better. Nice, quiet street in the heart of everything. Galata tower is 2 mins walking. Cafes and shops at every step. The building and all the facilities are new. Everything was clean. She provided a hair dryer for us. We did purchase our own shampoo and soap, but it was no trouble. Very safe building. We felt super comfortable. Great value!