We have been using airbnb for many years, but apparently the quality of their services is declining and the behavior of the owner was unpleasantly surprised.
Experience like this for the first time.
We consider it necessary to talk about it here.
From myself I will say: we do not recommend staying in these apartments. By staying with this host, you maintain a bad attitude towards guests.
And here is the situation itself.
A day before departure, my girlfriend became very ill (and based on the situation in the world, this can happen often). Naturally, the trip had to be postponed. This host had all available dates for the next month. That is, there was a transfer option. We explained the situation, asked to be postponed a week ahead, but no one went to meet us and the date was rejected. We wrote to airbnb support, but we received a response only three days later and the situation has not yet been resolved. Q: Why do users pay the airbnb fee if they have no protection in such cases? And people lose decent sums?
No one answered this either. We are still waiting.
The human factor was absent here and there, it's terrible. I think our situation will make someone think.