Arek was very responsive and accommodating prior and upon arrival. Unfortunately the airline lost my luggage. This caused us to arrive late to the apartment. Arek was very understanding and waited to greet us and show us the apartment. He also was very helpful and communicated with the doorman to request that she assist us if necessary when our baggage was finally delivered to the apartment by the airline. The unit was very clean, spacious and a in a great location. I highly recommend the apartment.