This is by far the worst AirBnB experience I have ever had. I booked for three weeks, but the water in the apartment was turned off my first night. On my second day with no water and no progress toward fixing it, I decided to book another apartment for 4 days and come back when the water was fixed. Fatima argued and did not want to issue any refund at first -- I guess she wanted me to pay full rate for an apartment with no running water. The next day I asked Fatima if the water would be fixed within 4 days, and she said probably but she wasn't sure. Since I need to have somewhere to stay and can't just wait to see if there will be running water, I tried to cancel my reservation at that point. Of course, Fatima argued that she would not give me a refund, but after I contacted AirBnB she said that if I canceled she would refund the difference, and she agreed with me on what amount the difference would be. Once I canceled, though, she started saying she didn't have money to provide the refund, and she asked me to wait 48 hours. After waiting 6 days, I contacted her again -- and then she started trying to lower the amount of the refund.
So basically, she told me one thing to get me to cancel, then once I canceled she didn't provide the refund and she tried to change the amount. Having to interact with Fatima has been an awful experience and a huge waste of time. At this point, I would not trust anything she says, and I would not stay in her apartment even for free.