This was probably my worst experience reserving a stay from Airbnb. First of all I had a terrible experience checking in, the guy was very rude and didn’t care an ounce about customer satisfaction. Second of all , as soon as I get in the room, I see a cockroach in the kitchen area. The guy didn’t care and said it’s just a little cockroach and it’s not a big deal. They offered to do a spray cleaning but not until the next morning. Next, the AC’s didn’t work. One rooms AC wouldn’t turn off, and the other rooms wouldn’t turn on ….I was hoping they could fix this issue immediately but unfortunately not till the next day. My family couldn’t even sleep for a single hour. The customer service was horrible. I’m glad the last guy could atleast understand alittle bit and offered many solution instead of the first person.