Aylin was very welcoming and friendly! I have been to Istanbul before, but she shared some insights on places that I have not seen. She also waited for an extra half hour because I was delayed in my travels. She was very gracious and kind. She also scheduled a taxi pick up for me at 5 am to the airport and went out of her way to make sure I had everything I needed. The room was more then I expected and was very homey. It was the perfect place to stay while in Istanbul!