Umut had a very welcoming approach and was extremely polite. Besides that, the central location of the flat was a big plus. However, I was overall quite disappointed with my stay and I can list the reasons as follows:
- Worst of the worst was the COCHROACHES coming out of somewhere in the bathroom whenever I opened the well-shut door that I tried to ease having that sewage smell.
-They just sent a pop-up message one day or so ahead saying that the electrical wiring of the building will be under repair and from 9am till 9pm, we will be out of power. This is unacceptable at all times and especially during the pandemic. The right way for compensating this mistake would be full or partial reimbursement for that day. Of course, it didn’t happen. After this one, the elevator was out of order. I had to carry down my luggage 3 floors downstairs myself. This is a amenity that they list. Nonetheless, they left it out of service for days.
-Though left the towels and cutlery etc. clean, I cannot call the flat well sanitized, since there was a constant sewage smell that I tried to fight against by closing all the doors. Eventually, it didn’t help when I passed through the corridor. Also, I would expect an airbnb host to provide some basic cleaning stuff like dishwashing liquid, at least a swab/dustcloth and some extra rolls of toilet paper etc.
- It is quite tricky to open the door with the key. Somehow, I had to force it and when I couldn’t manage to turn the key, I called him. He sent one of his associates quite quickly. He mentioned that other guests have also complained before, but changing the lock didn’t work out. He said he would call a locksmith and get in touch with me asap. It never happened
-The walls are quite thin and you can easily hear people speaking with a high-pitched voice. They weren’t even playing music. I decided to sleep on the couch one day due to the noise. When I was carrying the blanket, I have noticed the cigarette burn on it.
- Some basic amenities are missing or not working at all, but you can find an iron with its table and a vacuum cleaner. Though, TV was not working and the batteries for the remote control of the AC were missing, so I couldn’t even try out that one
The living room is almost like as it is in the photos. That was the consolation. The other issues that I wrote above are obviously the ones you cannot foresee.
They were quite polite, despite not keeping their promises. These issues are stuff that they can easily improve but somehow I guess they prefer staying reluctant.