Two people are responsible for renting the apartment - the manager and the owner. I realized that they have many different apartments, so somewhere in 3 minutes from the apartment is their office, where, according to the manager, they serve free mini-breakfasts, which is very cool, but, unfortunately, or fortunately, I didn't try.
Upon arrival, I waited for the manager for about 20 minutes. Then he came, launched into the apartment, gave the keys and left. The manager himself is a nice guy, speaks English quite well.
And that's where it all started. I came with my wife and found several problems: the apartment is cold, no hot water, very bad internet, fungus on the walls, dirty slippers, cracks in the walls, very bad smell from the bathroom. I contacted the manager, he rebooted the heating remotely and the batteries started working. Regarding hot water, the problem was also solved by watching a video on the Internet. Unfortunately, the Internet did not work out. Since I work remotely, I decided to urgently refuse to rent this apartment and find a new one, which I actually did (it was a very right choice, because in the end I found a cheaper apartment in a good area with all amenities and excellent internet). Fun fact, while we were sitting on the couch looking for a new home, the plastered crack in the wall crumbled a little, we laughed a little and continued our search.
The owner of the apartment did not like that we decided to move to another apartment and he began to accuse me of breaking the wall and calling me a scammer. To which I replied that I did not want to communicate with him and decided to contact Airbnb support. Support helped me get the full rent back and the apartment manager said they contacted the police and advised me to arrive at the airport 4 hours before departure so I wouldn't miss my plane. And yes, Airbnb sent me a fine for breaking the wall :) I will need to communicate with support again...