I’m not really good at leaving reviews but this place was a terrible experience for me and my family I travelled with three adults two of them are disabled and have illness condition. When I took the keys from the host Sabina the apartment seems to be all in good place exactly like what the picture is showing on Airbnb.
The heaters were not working and it was freezing in the apartment Bear in mind the apartment was on the 24th floor. There was a very bad sewage smell coming out from the bathroom, The bathroom door was not closing it was broken. (No privacy)
The washing machine wasn’t working properly, there was not enough duvet or bedsheets and the ones that we’ve had from the body they were not clean. The fridge kept making beep noises. several times tried to get a hold of the host Sabina to help me out with the issues in the apartment, she would send her parents who don’t speak a word of English and we had to communicate through sign language which was very difficult for me. The host father kept coming into the apartment in and out without permission basically there was no privacy in this apartment for us. He was very rude very aggressive and racist towards us throwing racist comments at us. He accused us of breaking and damage in the fridge and threaten us if we don’t pay we would get kicked out of the apartment. The host I was trying to get hold of her over the phone she aggressively started shouting and hanging up the phone on my face. At that point we just wanted to leave the apartment but we were so frightened and scared as they had a copy of the keys and they were able to come in and out of the apartment without no permission from us. The host father aggressively yelled at me saying this is our apartment and if you don’t like it you can leave.
I have tried to contact the host several times to get help to understand why there was so much issues in the apartment and we’ve paid a lot of money for this apartment to stay in Istanbul for a couple of weeks for a vacation and medical reason at the same time. Honestly speaking they have ruined our vacation they have traumatised my mother of the way they were frighten us and scaring us it’s not a nice experience. I truly hope Airbnb does something about it because it’s not fair for someone else to go through what we went through.