We really enjoyed our stay in Istanbul and we were certainly made feel welcome at the hotel. We actually stayed at one of the sister hotels due to some plumbing issues, but everything was the same as advertised. We had a room with lovely view over the Sea of Marmara, although due to a major road nearby it was quite loud with the window open, but if your room faces the street it's not an issue. The breakfast was nice and filling. Had a really enjoyable stay and particularly loved the location, which is 2 minutes walk from the Hippodrome and 5 minutes from Sultanahmet square. Just where you want the be :)