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I had booked this apartment almost 6 months out to host my immediate family for our destination wedding in Istanbul. When we arrived we realized that all the sofas have been washed but left to dry inside. I gave it one more day to dry but unfortunately there was a mold smell that was rising and I communicated that with Missy. Missy was quick to respond and offered to move us to another airbnb, she took us there to see it and upon us liking it we moved our stuff there. Yes, downside was that I had expected the first location to not have issues like this specially that Missy knew I was there for my wedding. Moving our luggage a day after we checked in was a hassle too, but once we arrived at the other airbnb everything went smoothly. I think this was also a lesson learned for Missy to arrange cleaning ahead of guests arrival. Overall, even with location change the stay went great and issue was quickly resolved!