We have never been to Istanbul and were not sure what to expect. From our first communication Dunya was helpful and checked in with us to track our flight etc in order that everything would be ready for us.
We arrived 4 hours behind schedule very late at night but Turan met us with a smile. He was very friendly and welcoming.
The suite is very neat and clean and warm which was great given the snowy night we arrived! Everything seems very new including all of the bedding and towels. The bed was comfy and the shower was a good size. The living room has lots of windows so there is good light coming in. We could hear the neighbours at times talking but overall the immediate neighbourhood is very quiet. No loud bars or scooters whizzing about.
The kitchen is a bit tiny for turning out dinner but is very functional for breakfast and lunches. The food is so good in the neighborhood that it's nice to go out to eat at night.
It is not a touristic neighbourhood which we liked. It is very close to the market square where we enjoyed coffees, doners and bakery cookies. We had a delicious dinner at Sidika just a couple of blocks away. We also spent an afternoon at the naval museum just a few minutes walk away. From the dock here you can take ferries or local buses to other destinations.
We also walked to Taksim square - just 2km away.
As it was so cold when we arrived there were a few power outages in the city. Turan left us with a high powered flashlight and Dunya checked in couple of times with us to make sure we were ok which was kind of them.