The worst experience I ever have made with airbnb and the places which they have provided!
It was a totally fraud!
The pictures are made with a professional photographer and the description is like a real loft or penthouse…
When I arrived the host has helped me with the check-in.
However the flat or room was on the top of the very high building 5th floor.
They had an elevator which was not working.
We had to carry all big suitcases by our own until the attic floor.
I real get shocked when I saw the flat.
In front of the flat the unconstructed roof covered with curtains.Some of the neighbors they used it as storage.. super dirty!
The host mentioned during the check-in that we have a small renovation just for two days…
It was a totally lie, there was in several floors a full gas installation which took my entire stay, 1month.
From the morning even Saturday they have been working in all the building.
You couldn’t even use the stairs as the workers they have occupied with all their material every floor.
On top of this; all the floors has been super dirty, messy and disgusting!Of course no mention the traffic and the daily noise of the renovation.
Once I did the check-in the host told me that the apartment was prepared for me..
I found the place super dirty and dusty!
The day after I informed her and she arrange a cleaning help.
Two days later I informed her that the toilette top is not working and the air conditioner is leaving water but plenty of water.
Also in the kitchen there was a big hole on the wall where insects had the facility to get in.
I really get tired to provide her a list of things which haven’t been checked from her side and provided in the conditions which should be!
Also she asked me when I had time for the technical support coming over…
I was for a business trip there and I mentioned I don’t have time to take care about your responsibilities!Because of the contract with airbnb she tried to fix during the first week all the things, but she enter in the flat with workers when my personal belongings has been inside..which is not ok!
On top on her description she never has mentioned that all the windows are looking to a dirty and dark apartment hole.
Basically you couldn’t open any window other way you had all insect inside!
The shower place was unreal… a normal person with a normal body high couldn’t take any shower because of the construction of the building the attic roof!
All the bottom the parquet which she called is old construction was another lie.. she just put some old wood parquets to cover the tubes!
I have been informing airbnb from the second day on about all issues and provide them all pictures.I asked for a discount of 500€ Minimum and they only attain 200$ from the host and after my complaining 110€ from airbnb.
My entire stay I was busy to provide every day to airbnb the material, the service was just talk along and not real respond to my main points!
I get so angry that I cancel my stay and did a early checkout as I didn't want to pay for a place over valued!
Airbnb should check the conditions and gets proofed if the place are really completing the conditions as they are providing in the system!
Also it’s the responsibility of the host to provide the full information, even if there is currently exception because of a renovation.The compensation is not a a bottle of vine or 200$ from the host!
I am sure that a gas installation in a building is a general things and all residents they get informed in advance!
I have asked airbnb either provide me another place or to refund my money.
They only have been able after 3weeks to refund me more less 330€
It’s a shame to have been done such a horrible experience over a platform which is one of the leader worldwide!