Elif went beyond to make sure we had a comfortable stay. She was available at all times whenever we had any questions on getting there with public transportation and she regularly checked in on us to make sure we found our way to the apartment. She was also flexible about the check in time which we appreciated dearly. The apartment was very spacious and well equipped. The only thing to keep in mind that the apartment has only a fan and no air conditioner. Despite that I think it's a steal for this price!