The answer and the tone for the reservation from the hotel were prompt and warm. At arrival, the receptionist was friendly and helpful. Unfortunately, the place itself was a huge disappointment. The whole room and the furniture were covered in a thick dust layer and the bathroom was obviously not cleaned after the previous visitors, the sink had marks of toothpaste spits. The windows were very dirty and covered in bird faeces. We had to go to the reception and ask for toilet paper. I asked the receptionist after arrival if at least the bathroom could be cleaned until we are out on an evening stroll but we received a negative answer to that request because there was no cleaning personnel available. The place does not look like as deluxe as it is on the pictures although I believe if the sanitation problem is solved the location of the apartment is at a very nice and centre area of Istanbul.