We have stayed at the Raven in the past and loved the location, vibrancy of the street below and the kindness of the hosts. Since we stayed there previously we had requested a specific room and were told our request would be granted. However when we arrived our requested room was not available and it was the only one with a balcony. The hosts went above and beyond to try and accommodate us including finding another place to stay with a balcony. We only stayed one night and ended up switching hotels, but they even helped us with our luggage and carried it on a 15 minute walk to the other hotel. They did not have to do this and I was really surprised at how accommodating and friendly they were. Even though we ended up switching places I would still come back and stay at the Raven again since the hosts are first class and I don't fault them for the mixup. Our remaining fee for the other nights was refunded and they even followed up a week later to make sure our funds had cleared to make sure we got our refund. You just don't see this honesty every day and we hope to come back and visit next time.