Unfortunately, we didn't have the chance to meet Muge, but she was very helpful with everything we needed. She has sent us a very precise email before our arrival so it was easy to reach the place. Everything was exactly like in the photos, very clean and comfortable. The location was really great, in walking distance between Taksim and Kabatas. The only problem was that the internet connection was not working when we first arrived and Muge tried to solve the problem, but it was very poor all days. Apart from that everything was amazing and we would definitely recommend it for a great stay in Istanbul!