There is always someone at the front desk. Both gentlemen that worked there were great. The owners helped me set up tours, which were good. The room was clean and quiet (it is small, which I have no problem with, but just be aware if you want lots of space). The breakfast was promptly available at 8 and was nice. The guest house is located in the heart of the historic district. It is easy to walk to the Blue Mosque and other points of interest. Excellent communication.