Izel (Doret's brother) handled our check-in and get in touch before arrival, was present at check in and was available at any time during our stay. The apartment is at an amazing location, is spacious and offers all amenities. Itzel left behind local mobile phone to use to get in touch with him if needed. He also emailed extensive list of tips. Also left a travel card to charge for cheaper public transport fares. Great service all around! Would recommend to anyone to stay.