The place was great for us, it was in the area that we wanted to be in. The views were stunning. The apartment is on the 6th level of a building with no lift and has a spiral staircase that needs to be climbed if you wish to stay in the apartment. If you are not a fan of stairs or have some sort of mobility issues this is not the place for you. Unfortunately we did not get to meet Hatice however she made sure that her house keeper was present for our arrival. She also made sure that there was plenty of communication through the entire process. We enjoyed our stay in Istanbul