Although we never met Mersin, her assistant was very helpful in handing over the key, showing us around the flat, and also with buying a converter I needed. The flat was immaculately clean and very lovely, exactly as pictured. We loved the neighborhood, very homey, quite close to the old and charming areas of Istanbul, as well as the up and coming hot spots. I would happily recommend this flat to a party of three or two--it's wonderful.