Ra was very helpful and accommodating. The location is the best part (the main reason we got it) as the metro is less than a min walk away. However, be prepared to take A LOT of stairs if you want to go to taksim or any nearby touristy areas. Keep in mind that the washer, dryer, iron, and a few other amenities are communal and are located in the basement. The building next door was doing construction which would result in noise and the strong smell of gasoline from time to time, but other than that it is perfect for couples. Highly recommend!