Mrs Derya and her colleagues are quick to help, kind and the place is quite nice. There are a lot of places in Istanbul which are way more inexpensive, but I did chose this place due to the 24h security/ reception and it was definitely a good choice. If you're 1.80-1.90m tall the bed could be a bit problematic since it is not that big, in the kitchen you can find everything a couple or a single person does need, but if you would like to invite some guests it could cause problems since there are just 3 spoons, 3 forks, 3 plates. The washing machine, dishwasher, air conditioning, mikrowave and hair dryer works quite well. My fridge was a little old, but nevertheless it was fonctioning even with some sounds. The tv is very old, I didn't use it that often since the colours are a bit strange. The bed was cosy, there is a lot of storage place in the flat, the weekly cleaning was ok, there is also an elevator which fonctions perfect. Most of the employees are super nice and quick to help, there is a 24h reception in the ground floor and you can basically just order everything from home (in Istanbul there are a lot of options for orderding from home) and the employees will call you by telephone when the orders arrive which is a very cool aspect. All in all it is a safe place, the team is respecting the covid-19 rules, so go for it, it is definitely recommendable.