Buğra is an amazingly professional, swift to reply, kind and caring person, that provided everything for now TWO of the best vacations me and my friend had in our lives. This apartment is the reason we fell in love with Turkey. With a home like Bugra provided us, we had all the time in the world to relax, and explore the great city of Istanbul without a care in the world. Buğra’s reaction speed is astonishing. He helped us with every little question at all times, replying in mere minutes after he was messaged. He met us at the location, helped us with suitcases, and when it was time to leave he was also there personally and helped us again. He promised a taxi to the airport at 12:00 and it was already there at 11:50 and it was a very good taxi too. This is just one example of how great he is with time management and hospitality. The apartment was spotlessly clean, beautiful, and full of kind surprises and helpful appliances. The bath was stocked with shampoo, shower gel and even hair balsam, as well as soap for washing hands, dish soap, etc. A great washing machine was stocked with washing powder, as was the dishwasher. The fridge had free refreshments, including Uludag - my now favorite soft drink - the pantry had a ton of good tea, good coffee, sugar, etc. The linens, towels, etc were clean and smelled great. Tons of dishes. A brand new Turkish-style electronic kettle that brewed the best tea. The bed was superb. Lots of pillows, blankets, etc. As the nights were a bit chilly we used the central heating system of the house and it worked fast and very well. We always had the temperature we wished for and were never too hot or too cold. The shower was great, with awesome water pressure and quality. The floors were shiny. The garbage disposal arrangement worked like clockwork. You just put your garbage bag outside of the flat and it's picked up and thrown away by the attendant in minutes. While we stayed in Istanbul several things happened, like the sirens to mark the date of Ataturk's death that might surprise a tourist who doesn't know a lot about Turkey, and a district-wide water and electricity downtime (which lasted for only a few hours and happened everywhere in Fatih) as well as a country-wide Earthquake drill, and Bugra warned us about it beforehand and helped us plan around it all. This is how much this person cares for his guests! Simply 10 out of 10 and then some. And of course I can't not mention the location. Located in the most beautiful, homely, picturesque, lively, and friendly of Istanbul's districts Fatih the appartment in Haseki is super close to the Metro, the Marmaray system, HVIST busses, normal busses, trams that can take you to EVERY major tourist place in the city in like 5 to 15 minutes. You want to see the famous Istanbul Aquarium? 15 minutes on Marmaray. You wanna go to the Spice Bazaar? 10 minutes on tram. You want to experience Galata, or the AKASYA mall or the Forum mall? 15 minutes on tram or bus is all you need. Great places are also in walking distance. Shopping malls like the Historia mall, little friendly shops and markets, clothing, great food, awesome restaurants, tons of medical establishments and medicine stores... As well as the best barbers and hamams I have ever been privileged to attend. All in reach if you stay at Bugra's. Thank you for two amazing vacations, and God bless you!