This was a terrible experience. There was serious water damage in the bathroom and a bad smell. The bathroom ceiling was badly damaged from what was apparently an ongoing leak. There was also a leak in my unit, and water pooled on the floor. Also, more than half the bulbs in the place were burnt out. When nothing was resolved after several hours, I found a hotel and moved. I gave AirBnB a detailed explanation and sent photos. They were very responsive, spoke to Safa, and I received a full refund. I was super happy with their response. I will also note that there is a basic kitchen with basic things like silverware and plates, but no amenities - dish soap, salt and pepper, etc. Not even a coffee pot. (Most places have something for turkish coffee and/or a french press.) I have stayed at many AirBnBs in Istanbul and they have been homey. People live there and are letting out their place. It is a much nicer feeling.