The appartment that we get didn't match the description of the appartment they offered. Actually it was very well located, with an excellent view to the Galata Tower, but it wasn't the same appartment described in the announcement. We didn't realize it when we just arrived, but even though, we would not have enough energy to discuss it after a long trip and after we were cheated by the taxi driver from the airport to downtown. Besides, we only knew one day before we arrived, that the appartment was in a fifth floor without elevator. The check in process was easy, through the hotel personal that arranges it. On the other hand, the hotel personal gave us a wrong information about a trip to Kapadokia that costed us a lot of money. In the appartment there were not enough supplies like toilet paper or any kitchen towel and the toilet had a bad smell. Although the appartment was confortable and very well located, and we had a good time in the city, unfortunately the whole experience was shadowed by these details that surely can be improved.