Most miserable 4 weeks of our lives!
Unfortunately, despite my family wanting you to succeed in your business because we believe you are a decent person, we must be completely honest. This was the most miserable living situation for 7 people to endure.
Pros: Location- proximity to transportation, restaurants, stores, and a relatively flat slope. That’s it.
Cons: Smell of SEWAGE gases for the ENTIRE 4 weeks we had there forced us to keep windows open, which forced us hear loud noises (awful birds and traffic) and be cold nearly 24 hours a day. We did not get any sleep during our entire stay. Not knowing about stairs after the elevator made it difficult for our elder family members- we would have chosen differently had we known. You can not attach a shower head basically on top of the toilet bidet and call it a full bathroom. 7 people had to use 1 shower- we paid thousands of dollars for 3 ; this is unacceptable. Even still, we were grateful for when the shower worked, water stopped running daily, and we had to take cold showers with water bottles when we got stuck at the wrong time. The smell of cigarette smoke from downstairs tenants (in a smoke free pet free building)was horrible at times. We had to wash and clean the entire unit before we felt it to be clean enough. It was like indoor camping, not enough blankets and zero soap, towels, toilet paper, utensils, plates, etc which we had to purchase, internet unreliable. Bathrooms were gross and 2 tank pumps had to be replaced, washer ruined our clothes, upstairs loft was an illegal attic conversion with makeshift wall to make it a "bedroom". I'm 5'2" and hit my head every time I had to climb the second set of steep spirals upstairs to sleep. There are many more complaints, but lastly, the fact that you tried to make more money off of us when we were trying to resolve the stair situation by moving into 2 units downstairs is completely gross. You basically held us hostage by doing that and making a comment that “all we do is complain”. Your unit has potential to be great, but only if you do the work and understand what it means to be a great host.
The worst part is AirbnB's customer service. I spoke to no less than 5 people during the first week trying to get someone to believe me that the listing had gross inaccuracies that should qualify us for relocation as according to AirCover insurance. What a lie it all is. I was literally begging for someone to call me to try and create a solution for 7 people to not be so miserable. The lack of customer service and the ultimate "does not qualify" was a slap in the face. VRBO next time.