This listing is not a typical airBNB; it is a large company that owns many small hotels and a tourist agency; after everything that happened, we got the feeling that it overbooks its listings and redistributes guests to apartments or hotels within its chain. The result is that you don't necessarily get what you pay for or what the pictures show. We stayed here 3 nights. We arrived on the first night with the shuttle, which was good apart from one seat missing a seatbelt. We went to Sultan's Inn (the one in the photos) only to find out that our reservation had been changed to another place. We had to wait in the lobby for some time while they tried to resolve the issue. We were told a taxi would come to take us to the other hotel but in the end we had to walk there. The other 'hotel' was an apartment owned by the same group. For breakfast, we had to go to another hotel which also had the rooftop terrace (the breakfast was very good, at least). We were very dissatisfied with the change of room as it looked nothing like in the photos, did not have a nice view, a balcony, or a doorman. The apartment was in a backstreet that was not frequented at night and was poorly lit. It wouldn't necessarily worry us on its own, but the Turkish salesmen hassle and stare, and even follow, and so we didn't feel perfectly safe going there at night. We lost time with the change on the first evening and every morning in having to go to the other hotel. We contacted Kamil that we were unhappy, and wanted a partial refund, but he did not even acknowledge our email. That evening, between 23:30 and midnight, we heard some men talking loudly (drunk) in the staircase and knocking repeatedly on our door. We felt very unsafe and contacted Kamil, this time his reply was quick and a receptionist from the other hotel was sent to check up on us. Kamil also checked the security cameras outside and in the staircase and this reassured us a bit. The wifi mostly worked, but it was not good enough to make audio skype calls to book flights and such. The bed was two twin beds put together. Otherwise the apartment was very clean, there was hot water, the A/C worked fine. On the last day we contacted Kamil again asking for at least coverage of our shuttle costs for everything that happened. He didn't reply so we decided to bring it up with the receptionist at checkout, who then contacted him by phone. Kamil finally only agreed to cover half of one shuttle trip (12euro). In short, we were very dissatisfied with this stay because it was very different than what we paid for, we lost time, felt unsafe at some points, and the management didn't own up to their booking error (if it was one). We would...