DECEPTIVE PICTURES. POOR CUSTOMER SERVICE. EXPENSIVE FOR WHAT IT IS. I have just returned from Istanbul and have to say I was really unpleased with my experience at Omer's. From the start communication was difficult. We hadn't heard from him before our departure - he didn't answer his phone or respond to emails, so much so that I had to get in touch with Air BnB to make sure we had a place to stay! When my taxi driver didn't know where to turn, he was unhelpful. We arrived at the flat which was much smaller than it appeared in the picture and there was 1 towel for 2 people, two of the pillows were missing cases, there was no soap or anything in the shower, no hand towel in the kitchen and one roll of toilet paper. We asked kindly for these things to be provided and it took 2 days to get a response - always one excuse after the other. The location was good, but for this price we could have stayed in a nice hotel.