The staff were very kind and put lots of cold water in the fridge. The room is much smaller than pictured but we weren't too fussed as we spent most of the time exploring Istanbul. The wifi worked for half of our stay so perhaps buy mobile data if you stay here and need to check into your return flight home or look up directions. The TV on its highest volume level is a whisper so don't bother with that. Overall though we got what we paid for and at the end of the day we had a clean bed and a hot shower which was all we needed.