So when I got there a day earlier we had a choice to sleep at a friends house which was a little far but that was an option, we asked yaqub if we can have the room for an extra night and he said only one room available which would cost me 40 euros. I told him we were in a desperate situation as we had 3 small kids. he said by the evening if no one books it you can have cheaper rate half the price as we were only wanting to sleep nothing else. however the room was not taken and was not willing to cooperate after first he said he would. when we go the room the duvet was dirty and his staff saw me taking a picture of the dirty duvet but did absolutely nothing.
The next day we got our room it was on the 4th floor and without any lifts. he knew we had 3 small kids as this was mentioned and he didn't care to give us on a lower floor which was available as we could see the doors open on our way up and down we told his worker as he seemed to do everything he said I cant do anything.
so overall for me it was a bad experience, there was no communication skills from yaqub and I booked it based on the good reviews he had previously but I will most definitely not be using him.
in terms of location for young people it would be ok i guess but with small kids going up and down the hill specially for those who like us had a push chair it was not very easy