My mother and I had an okay experience, but there were definitely some pros and cons we wish we had further investigated in advance. Definitely a HUGE con was that our room was at the top of a very long and steep set of stairs. While the listing did say there were stairs, we didn’t realize how steep the stairs were until we arrived. They were very arduous and made going to and from our room an exhausting experience. Specifically, when we arrived, my mother and I were expected to carry our suitcases ourselves up the narrow stairs and my mother wasn’t able to do it because it was too difficult for her. The check-in woman didn’t offer to help at all and stood at the bottom, watching us struggle and it was only after we finally had to ask for help that she suggested we leave our suitcases downstairs and she “might be able to find someone to bring them up”. There were also a few other experience with the same desk receptionist that negatively tinged our experience. She was pretty reluctant to help us out with anything extra, even if it wasn’t an inconvenience to her and overall quite unprofessional. For example, when my mother had an issue with her airline ticket, she asked to use the hotel phone to call the airline, and the woman interrogated my mother for several minutes as to why. She asked, “why can’t you do this online? I have never heard of this problem before! This is the first time for me!” and acting as though my mother was doing some suspicious, and so on until my mother became really frustrated. The woman would also puff her breath impatiently and roll her eyes at my mother and I, which really took us aback. So, we would always avoid asking her for help with anything and would prefer to communicate with the other hotel staff, even if they couldn’t speak English. In regards to our room, while the inside of our room was adequate (just the bare minimum), I do want to mention that our door had a dirty piece of carpet stapled onto it that covered up some stains on the door, which was a bit gross. The last con I also want to mention is that the entrance to the breakfast patio from our room was accessed by a rickety ladder, which I don’t remember being mentioned in the posting, so I wouldn’t recommend this place for anyone who is shaky on their feet, or older, etc. as it was especially difficult for my mother to get around. In terms of pros, the location was great and they have a really beautiful view from the patio. The breakfast was also great, and included freshly squeezed orange juice, similiar to other Istanbul hotels we have stayed at. As well, aside from the receptionist, the other staff members were friendly and accommodating, such as the kitchen staff, who would give us water bottles...