Rifat was great! He was super helpful and showed us good places to eat around his hotel. He also greeted us every time we got back to the hotel if he was there. He answered any questions that we had and also always made sure we were comfortable and had everything we needed. He has exceptional customer service skills which are sometimes hard to come by when traveling through different countries. The room was very clean and they came and cleaned up everyday as well. The beds were very comfortable and have nothing bad to say at all about the hotel. The hotel is nestled down a steep hill down from one of the tram stops. I would not recommend it for people who may be older and struggle walking up steep hills especially if you are carry luggage. Overall though, our stay with Rifat was great and we definitely enjoyed it. If we ever go back to Istanbul I would not hesitate to stay with Rifat again.