last night I was offered another room because the current one was to be booked the following night. now that time has come (20:00) and I am asking to move my bags into the new room and they say so sorry, there's no room you can have. I confirmed I needed a room at 8am this morning. and no one thought to inform me. I spoke at length with the attendant of the lobby and tried to make arrangements for the room. at what point did they know there was no room for me or did they just forget to say? anyway, shitty customer service. a refund would change my mind.