I booked the apartment for my parents, my dad is a leukemia patient who was receiving treatment in Istanbul. I had an argument with Antonio, because I notified him prior to my parents arrival about my dad’s situation and when my parents came to the apartment they noticed it was hot, bed linen was thick, not enough kitchenware and kitchen towels for a 10 days stay if you want to cook at home, no shampoos. The apartment was hot and didn’t have any ACs (as per the description of the apartment, it didn’t have AC but air fans, that weren’t helping too much). When I spoke with Antonio he was ready to help and suggested the solutions:
1. They install 2 AC and mom and dad could move to a different apartment during the works;
2. Mom and dad to move into another apartment in the same building.
He also spoke with the Airbnb support and told me that I could get 50% refund, but in my dad’s condition these weren’t tailored solutions because as a leukemia patient he should be very careful with hygiene (his immunity is very low) and shouldn’t be moving so much in different environments.
I stayed 1 day at the apartment and saw that generally the apartment was ok for a short stay. Antonio was very responsive to the requests and helped my parents with what they needed during the stay (not only for the apartment but also other services that they needed in Istanbul).