No customer service. Horrible checkin and checkout (non-existent procedures).
The place is great, the room is great, location is great.
BUT
You can’t talk to anyone reach anyone about any issue. I tried to contact them several times for early check in and they never responded, and on top they made me wait later for check in. I never got any replies from their Airbnb account nor the managers Whats App. Never got refills of water or towels or coffee or anything.
If they communicated, this place would be perfect.