We stayed here for 3 nights and spent most of our time outdoors as we wanted to see as much of Istanbul as we could. The location is good (ok besiktas) but as you may know, Istanbul is a very mountainous city and this place is quite high so it was very steep to walk up to if you don’t want to constantly take a taxi! Be prepared for that.
The suite is a good size - you will have plenty of space. Unfortunately, the bathroom was in a very poor quality. As soon as we wanted to wash our hands the basin will be filled up with water and it was pretty gross after it was drained. They did nothing about this. The shower was okay, but definitely not for those with long or thick hair as the pressure is pretty low. The suite has a kitchen but you won’t find a single stencil in it - no cups, no knifes or forks whatsoever! The towels provided were dirty and had stains on them so definitely take your own if you can or buy some!
The biggest downfall of this place is the staff! The main person as the reception was very dismissive in his approach. He was there on our arrival date and as we were checking in, he kept answering other telephone calls and speaking to others so a check-in process that normally takes 4-5 minutes took a lot longer! On a different night when we had to attend a very important event, we asked him for a taxi and I couldn’t believe how unhelpful he was. He “tried” to get us an Uber but was very dismissive in saying there’s none and he couldn’t even contact a local taxi company for us!! As a hotel, it was very disappointing that he didn’t have the contacts of a local taxi company as it meant we were left feeling stressed and quite stuck on what to do as you’d have to walk all the way down that steep road to go into the main road and get a taxi and that is just not possible with heels on!
One member of staff called Ozkan was the friendliest and kindest. Whenever we requested something he’d bring it up and showed an actual interest in us as guests.
The rest appeared very non-interested and not friendly or helpful!
I will definitely go back to Istanbul but will not stay here.