Negativ: Özgür rents 4 apartments in the same house. The nice pictures on Airbnb did not reflect at all the apartment we were given.
The A/C was broken. We needed to sleep with an open window, which was almost impossible due to the noise coming from the street even late at night. Water dropped from the shower ceiling....
The apartment was simply worn out. The dirty couch has been covered with blankets. The towels were from the last century. We found quite a lot of hair on our bed sheets. Özgür solved this quickly.
Positiv: Özgür was very helpful organising transport from and to the airport