The staff is absolutely amazing! The issue lies with the property.
The people running this place are some of the nicest I have met in hotels. They are polite and kind and will go out of their way to service guests and also do extra services that are not within their work description. During the midday you can see they work extra hard as a dedication to their clients.
Upon my arrival I was checked into another room than the one I had reserved. That would have been fine but I needed a washing machine. The Wi-Fi didn’t work that day. The day after they moved me to my real room. Here the Wi-Fi didn’t work as well nor was there any power so no washing machine either. I took a shower, the water was cold. I went out during the day and when I came back I took another cold shower. By then the electricity had been fixed but the water boiler had not been put on therefore the water couldn’t heat up. Later the Wi-Fi worked. The power cord to the fridge could not reach any plug nearby, which made me think that maybe it had never been connected or a guest must have moved it or something. It was later on connected and when I came back the electrical stove stove had also been connected and was on burning close to things that could have caught fire. The day after the Wi-Fi claimed I didn’t have the right code, it should be mentioned that when it worked at best you could be on it for a couple of minutes before being thrown off it. I spent about €12 per day in data although I barely use my phone. When the washing machine was finally connected I wasn’t able to start it. How hard can that be? There was even someone who had gone through the trouble of translating all of the buttons on it but despite that I couldn’t make it work.
Again I need to clarify here that every time there was something the staff was available in communication and usually try to come by right away to try to fix the problem. So I don’t think they are the ones to blame here.
I think the property is old and worn down and the owners or top management or whoever it is should make a decision of renovating or doing something that will make the work easier for their staff in the future in order for them to provide a perfect experience for their customers.
Thank you for having me. 🙏