When we arrived, the reception change their commitment from 4. floor to 1st floor giving us a lie that there is some water problem in 4. floor.
The room we got on 1. Floor was dirty with slot of dirt and broken tiles. Please see attachments. The bed mattress was so worse that we get a back problem in the morning. We couldn’t sleep as there was so much noise from lobby and outside.
Today morning we asked to change our room to our booked room but it was declined by saying that there is already some guest Staying in that room. They lied us about water problem and there is No table and chair was their second excuse.
When we asked why wrong information was provided on Airbnb message platform, they didnt have any answer and didnt take any responsibility. The host is not cooperating and ignored us. When we asked for manager , they didn’t gave us contact and told us that his phone is switched off.
Not suitable for families and couples