All in all the stay was good. The flat is nice as seen on the photos and Tugba offered help quickly on case of any issues.
Check in: the doorcode didn’t work yet some other tenants saw us struggling with the door and opened it. Tugba also said she would come around, yet that was not needed anymore.
Cleanliness: The appartment was not very clean in the beginning. We complained about it and Tugba took care and send the cleaning lady to the appartment again in the next morning.
The furniture set seen on the balcony was the one from inside, not an additional one, that was not very clear when we booked the flat. There was no coffee machine, Tugba brought it later, when we already left.
The walls are very thin so you can hear everything what the neighbors do. Everything. The neighbor below was very loud, at least the turned down the volume after we complained about it.