Jan was very accommodating and helpful. The place itself is beautiful and clean, there’s an in-suite laundry. The ac (both of them) run cold, the wifi works. The bathroom was really nice, the shower has a luxurious feel. I cannot recommend this place enough. The location is excellent, a few minute walk to Galata Tower and a few minutes to Taksim Square. There’s a balcony with a swing and a table for lunch/dinner with your guests. Amazing place, amazing location. Very very clean.