Yusuf and Erol, 2 great guys from Istanbul who'd great you with a warm and smiling face as soon as you arrive, they will offer you coffee or tea every time they see you on your way up or down, will guide you, give you a map and help you with anything you need on your stay, they'll even call you a cab if you need one. Everything you see in the pictures in the flats is exactly as you'll find them when you arrive, everything is clean and tidy and people come clean your room daily, change your sheets and get you a new pair of towels. They will help you with your bags and will show you your flat as you arrive, 2 dedicated people who run there business perfectly, you'll always find one of them present at the reception at any time of the day, and every single time they'll greet you with a smile and ask if you'd like tea or coffee.
The sauna and the Turkish bath was amazing and pro, the jacuzzi too.
Overall I recommend this place if you are planing to visit Istanbul and want to visit the main touristic sights in the city since it is very near and the service is just amazingly great.
Would definitely come here again the next time I am in Istanbul.
Much love for both of you,
Paul