Serdar was very responsive, being quick to answer when we needed anything. For example, we asked for a clothes rack to hang the washing and he came round right away. He was also flexible with our check-in, letting us check in early when we had an early flight and also allowing us to check out late when we needed somewhere to store our cases before we headed back to the airport. The location of the flat is perfect, as it's a five-minute walk to Taksim Square. The street where the flat is has a real local feel to it, with a bakery and a tea house opposite. There are family grocer's and plenty of eateries and cafes nearby. The bedroom has a comfy bed and the water pressure is good in the shower. The only things I would say are that the temperature of the flat is a little on the cool side, even when the sun is shining and it's warm outside - we went at the end of May, but we did feel quite cold. The kitchen is a little tired looking and in need of a makeover, which is a shame as it could be such a lovely space. The hobs weren't working properly either, so we couldn't really cook anything. It was ok, as we mostly are out anyway, but do be aware of this. All in all, for the price of the apartment, it's generally ok, if you're looking for a comfortable, budget stay.