Since there are already so many other reviews, I will add what I was pleasantly surprised with. Their office is right in the same floor/blg (depending on which floor you are on). When they say 24/7, they really means that there is always someone in the office, including overnight. They were very communicative and detailed. The room itself is much larger than it appears in the picture. It was more than enough for 1 or 2 ppl. The bathroom briefly had plumbing problems which were fixed asap, and in the meantime there was a very nice bathroom/showers the floor above. I appreciated everything at the Social House!