Hatice was efficient and warm and very welcoming. When our son got sick she helped us get him medical attention. The apartment was exactly as described - it is small but it has everything you need and those amazing views as well. The location is good - we had no trouble getting around. For our family of four it was perfect - and being able to cook and wash clothes was wonderful. The kitchen is well appointed. The apartment is just a few blocks away from the main street and the big hotels, in a residential area that was interesting to watch from the tiny verandah.