As many have mentioned, great introduction and warm welcome upon arrival, ppl at front desk r informative and nice.
However, me and my friend stayed in the room, which is on third floor with window facing outside street where cars r going up hill- and this has been very bad noise during day time n in early morning, especially 6-730am. I ran down to ask if there’s a way to fix this problem, the answer is there’s nothing we could do. And I am confused n ask for earplugs, they gave me one.
In the morning, we talked to manager about the bad noise pollution, both of us got woke up 6am n could not sleep till 730am, ppl at the desk, said “u guys r extremely sensitive, there’s so less guest has complained about this n we don’t think it is a issue.”
I’m extremely annoyed by the fact that he did not seem to fix or provide solution on the problem, but rather, blame us for being too sensitive about noise while their windows block no noise and are facing directly the street.
We are extremely disappointed, this is not good customer service even though you are nice and informative.
Other things about hotel room: exit light is too bright that half of room is light at night.
No water until 6pm when we move in but they kindly provide water bottles.
Trash can in bathroom fall down immediately every time we try to open it(n the guy at front desk says it’s normal with empty trash can) even me showing him the video.
Please let them know about noise pollution if u r future guests that experience it.