Basma is incredibly friendly and instantly makes you feel at home. She has lots of advice about the city, what to do and how to get around.
Her directions are very clear and the place is not hard to find. It is very central, walking distance from the main sites, but there is a tram and metro/underground 5minutes away, if you feel that they are too far.
If you have big or heavy bags, keep the stairs in mind, but they are not unconquerable. Washing clothes costs extra.
It is sad that we could not spend more time here. Would recommend!