Fatih was very welcoming..he gave easy to understand directions from the airport, met us and escorted us to the apartment. He then sat down and showed us the attractions and explained the transport system...leaving some handy reference books. The apartment was perfectly clean and well equipped. It is in the heart of the lower Beyoglu area surrounded by cool shops, eateries and cafes...a short tram ride to the Sultanahmet area. It had a lot of character with large windows and polished timber floors. The beds were very comfortable. Fatih assisted with the booking of a taxi when we left and made sure it arrived as planned. We had a great 8 nights. Many thanks.