It was a last minute booking as we had terrible problems with another host and apartment in Balat (check my profile to avoid similar situation) and Tugba was extremely understanding. She managed to prepare the flat super fast. Everything was sparkling clean.
Very comfortable bed, bright apartment, practical kitchen, fast wi-fi and perfect location! It's a really great spot if you want to stay in Balat. Everything is the way it should be. In 6 days we spent in the apartment we didn't have to contact Tugba as everything was there, including a lovely notebook with all the information about the place and Balat.
The only small con is the sofa - a bit old and used. But it's a really minor inconvenience compared to everything that the apartment offers. Highly recommended!