This is a fantastic place to stay in a great location in the city. We had great contact with Melis and Faith before and during our stay and they were very responsive to queries. The WiFi, hot water, heating and washing machine worked perfectly but there were some lovely extra touches from the hosts too. We were provided with water, snacks, some wine and an Istanbul card to get us started. Faith also helped with our transport to and from the airport. I would thoroughly recommend this place and I would love to stay again sometime.