At the check in time they said me, i did not have a reservation, even if there was, no room left for me. I had a very unlucky day and then I shocked about this news. And then we found the reservation but it's not mean anything. So they found another place for me and tried to assist me but that place was weaker. Even there wasn't any slippers in the room. We asked the reception that but answer was if they find in hotel they could bring us. Then no one call again, probably they couldn't find slippers in hotel. Well even i can accept maybe everything but there is one more thing that I can't understand. How can a Hotel not have hot water.? We as a guest couldn't take a shower. This is ridiculous. I'm not sure for choose again. It was my second time. They disappointed me this time. But I can recommend to this place but if they sent you to another place it must be not acceptable.