Very pleasant hotel room well located and nicely decorated. The communication was easy, smooth and friendly with Parvin who also gave us a very good advice on where to go :) Parvin also organized a taxi at our arrival at the Istanbul airport which was a gain of time (not sure if the public transport services are well organized yet as it is a new airport). In a nutshell, everything was good from the pickup at the airport to the end of our stay in Istanbul....and Parvin was also very helpful after I forgot my jacket in the hotel room :) Highly recommended