As you may know as a traveller, upon arrival to your destination, the first thing you would like to do when you arrive to your destination is eat, take a nice shower and freshen up. However, upon arrival, I was disgusted to find that there was pee and a clump of hair left in the toilet. When I tried to flush it, the toilet did not work. I proceeded to attempt to have a shower and no water came out of the faucet. I was so upset that the shower did not work considering I paid a cleaning fee for this stay. The place was not thoroughly cleaned either. I contacted the owner Onur to resolve the issue but I had to wait for over 24 hours for the plumber to come in to fix the toilet and the shower. To make matters worse, they had a major ant infestation issue in the kitchen and living room area. Although the view was beautiful it was not even worth it since the place was extremely noisy due to the traffic from the highway and street facing the apartment as well as the rowdy people hanging outside. The weak windows are located both in the living/kitchen room area and bedroom so the noise level reminds me of New York City in Istanbul. You will definitely need headphones to get to sleep! The location was good for convenience to be around markets and restaurants though. The stairs was brutal if you have a lot of luggage. If you have a light carry on and a back pack you will be fine. However, if you have more than that you better be careful because there is no elevator only steep and narrow stairs with no railing which can be quite dangerous especially if you are a senior, have a disability or a solo traveller whose a woman trying to carry heavy luggage all by herself. I was really turned off by the owner Onur and his brother Muhammad (who I dealt with via phone conversations most of the time since he claimed that his brother is not in the country) rude, disrespectful, passive aggressive behaviour towards me even though I was very professional and respectful to them despite my bad experience. In addition, I kindly requested a refund as well as the cleaning fee back considering the fact I had to clean the apartment myself. Onur agreed to give me the refund due to the inconvenience I had with the maintenance and cleaning issues with the place however, when I reminded him I needed the refund issued to me immediately he lied and retracted his agreement with me regarding providing me with a refund and then had the nerve to tell me if I left now (time was 1 am on that day) maybe he would refund me the cleaning fee. Since he did not give me a refund, I had no choice to stick it out since it was a very expensive 1 week stay. My interactions with Onur and his brother gave me a bad taste of Istanbul. They both were really dishonest, arrogant, inconsiderate, money hungry people. Don’t even bother with this place. Look for a better option and save yourself the hassle and horrible experience!