Hande communicates excellent English. She is very good at managing the accomodation and our (me and my family) arrival to the house. There was an emergency during arrival but everything was sorted out perfectly by her. The stairs to the house is quite narrow and winding, maybe this is common in Istanbul. There is a steep hill (approx 45 degrees) walking towards Taksim but it could be expected that Istanbul has so many hills. Other than that, the house meets my expectation. Thanks Hande