We stayed a total of 2 nights and 2 days. My partner and I did not have hot water after the first night. We found out and messaged at 8pm within their operatoring hours of 9am-11am. They did not respond. I called the manager, he was asleep. The service is terrible. The unit is also on the 3rd floor of a spiral staircase without an elevator. Traveller's beware