Very friendly and kind.
We had our arrival flight after midnight and they permitted us to have an early check in so instead of 12 pm we checked in at 3 am. Very helpful and generous.
The place is clean and tidy. Spacious. Just like photos. Close to Galata tower, Taksim square and Istiklal street, also not far from other major places that the tourists visit in istanbul.
The only thing that I didn’t like is that it is in a steep road so a little hard (but possible) to go into with infants or a stroller..
Overall I recommend