There were a few different issues that could have easily been solved if the hosts were willing to communicate more directly and faster (e.g. over the phone and directly).
Every small issue took too long to solve and it was clear that the hosts were not familiar or updated with obvious details about the property. The experience was is different from when dealing directly with attentive property owners who know about the property and act quickly to resolve issues (instead of what felt like a management company).
I dont expect everything to be perfect but I do expect fast & direct communication and most problems to be solved within the first 2 days when im renting a propert for only 10 days .
The home has so much more potential and the experience could easily have been better. The value for what you are getting is generally good, especially if you are willing to let quite a few things go. But I couldn't because I was with older members of my family. We were feeling cold for most of the time there, the oven didnt work, we could not connect to Wifi on the TV, we did not get an intro the space etc. There were other issues.
I pointed out a lot of issues that the hosts were not even aware about, when they should have been. I kept feeling as though there is a "display" of caring and customer service without a real willingness or urgency to solve problems. I spent a LOT of typing to hosts on the phone in the beginning of my stay just because they were not willing and accessible to communicate directly by phone. It was extremely frustrating.
In the end, I gave up communication with the hosts and just "accepted" the situation for what it was and didnt bother to talk with them for the last 5 days. But that means, many of the issues were left unresolved.
Finaly, the property description was wrong, does not have 4 bedrooms and 3 double beds. I suggest that gets corrected.
I appreciate Mehmet did try to solve some things (like send an extra bed to compensate for innacurate listing and send a heater to compensate for restricted heating in the apartment), but overall, it was "too little too late."