I wanted a special location for my wife's birthday but the reality is far from the presentation. If I would have known on advance, I would have had many other better options for the same price:
- we booked for 5 people but at check-in I was asked to pay extra for the 5th; this was later dealt with but was annoying
- we booked being attracted by the 47th floor position and Bosphorous view, as presented; we didn't get neither of them: 41st floor when all buildings around are 50+ floors tall is a poor position, thus no Bosphorous view but a direct view to neighbor building balconies
- none of the extra ammenities (gym, pool etc) were available;
Burak was fast in replying to my comments but his proposal (to cancel free of charge) was not proper: finding by myself a new location at 10pm being accompanied by 3 children was completely unacceptable.