Our stay at Beliz was perfect for the week but it did not meet the standards we were expecting.
Beliz was lovely and did welcome us at the house but there were some slight issues with communication prior to checking in.
Beliz was still cleaning the apartment when we arrived which meant that the dishwasher was full with dirty dishes and there was the previous peoples washing hanging in the lounge when we checked in which was still wet - which meant I had to put it away.
The apartment was otherwise clean however we found it lacked basic things - such as not enough toilet paper, no cloths to dry dishes and no access to fresh salt and pepper to even cook/oil or anything. This was frustrating because we like to cook when we stay with air bnb as I don’t eat gluten - but the salt and pepper had been cross contaminated and left out. We had to pinch the salt into bowls - which is not ideal during covid.
There was also no hand soap in the toilet and there was no dishwasher tablets so we had to buy them just to wash our dishes.
The flat is in the basement and it was very loud. This is not Beliz fault at all and we think it was due to Covid and people shouting up and their family members who were in quarantine. Because there was no air con we had the windows open all the time which meant we struggled to sleep. Also, the windows at the top of the lounge and bedroom don’t fully cover the apartment which meant people could see in all of the time. It meant the flat lacked general privacy.
Beliz herself was gorgeous and really helpful - the water stopped working at one time for a few hours and when we contacted her she got back to us immediately and apologised for the inconvenience.
I highlight these issues so people can be aware in the future.
Thanks for our stay :)