I will rate this 5 stars but I have some feedback that I would like to see implemented in the future to make the place feel safer, more professional and better.
1. The reception: it felt sketchy and unsafe, we were greeted by two civilians wearing an everyday outfit, a home table and chairs in the middle of the room, and using a laptop to check us in, he also used his phone camera to take pictures of our passports. To improve this, I suggest you guys get an actual reception desk with a desktop and a monitor, and buy a scanner, this way it looks and feels more secure and professional. I would also suggest either asking the workers to wear a suit of some sort or at least have a chest badge with their name and hotel logo.
2. The room doors: You guys are using the same key and keyhole that I use for my kitchen, it’s very outdated and very unsafe. I would suggest changing it to at least a normal key and keyhole or upgrading it to cards.
3. When you flush the toilet, it makes a very loud noise, that the other person wakes up of their sleep, not sure if its the same with all rooms, but it should definitely get fixed.
That’s the biggest 3 I would like to see fixed and worked on. Thank you