Beste was very prompt at communicating before and after making the booking. She was extremely helpful, offered to make appointments at a spa and also booked airport transfers for me. I had an unexpected medical situation on my second day in Istanbul, Beste called the pharmacy for me and made sure I had everything I needed at 2 a.m. The place was very clean and had everything we needed to be comfortable. The location is very local and has some unique charm, close to Ortakoy market.