Rutkay met us at the apartment when we arrived. It was late night and he was flexible when he knew this check in time. He helped us with our bags to the apartment and ensured we knew everything about the apartment and facilities before he left. There are public transport maps and routes outside the front door. The apartment was clean and tidy with amenities available. Small touches like sugar for tea and coffee were provided and really make life so much easier! Whenever I messaged Rutkay he replied quickly and was helpful. I unfortunately made a mistake with our check in time and when I spoke with Rutkay although it probably messed with his arrangements for his next guest he was understanding and polite about it which we are very grateful for. Overall it was a fantastic stay and I would stay again (if he will have us!)