My husband and I stayed in Istanbul for 5 nights, and we had a great experience. The apartment was cozy and comfortable. Pelin left us 2 big bottles of water, some coffee, and tea, all of which we greatly appreciated. We were also happy to have air conditioning and a washing machine. Pelin answered all of our questions very quickly and was very helpful. When we arrived, there were no maps for us, but when we asked, she brought one the next morning. We would definitely recommend this to others!