Umut was incredibly kind and helpful. His check in instructions and directions were extremely detailed. The place is way bigger than we expected and the aircon made this summer heat bearable. If you are planning on staying here be aware that you are in an extremely busy part of Istanbul right next to Taksim Square which has both pros and cons. The con being the noise level and the pro being that you can easily walk everywhere and quickly jump on public transport close by. There are also 4 flights of narrow stairs up to the apartment which is challenging with luggage. Otherwise, Umut was amazing and we enjoyed our stay in this hectic area.