Dilek was very helpful so was Fatma and Hilal. They were very friendly. The place was super clean and we felt right at home. Everything was extremely satisfactory. The unit is located in the street level so you should be prepared to go up a few stairs first then go down through stairway one full story which was totally ok by us but if you have a few suitcase you'd have to make a couple of trips but once again it's not bad at all. The location is accessible and offers lots to do. There are quite a few up and downhills but super nice neighborhood! The neighbors are friendly and the food around is absolutely spectacular! You'd have great Turkish and American coffee at local cafes. There was a movie shoot while we were there which was cool! The local shops are great! Walkable distance to Taksim Square which you'd have a hub for transportation to any direction of Istanbul. You can cook in the kitchen as there are cooking utensils and pots and pans are available to you! Highly recommended!