Mixed feeling regarding the experience.
Starting with the good, the hospitality was great, they made all the experience great, the check-in, the help with some requests and everyone there made me feel welcome. I think the spot located was good and close to many places I wanted to visit via walking.
The bad is that they gave preference to another family that decided to stay 1 more day and gave my room to them, they told me I would receive an "upgrade" but I received a smaller room with a balcony (which had very limited view). Unfortunately I had no time to argue and look for another place due to time constraints and since I really didn't need that much, but still was not good to experience that. Also, there was no hot water and they tried to fix it but the night I stayed, it wasn't fixed. Overall, I part of me would rate a 3 stars due to the problems encountered but I decided to put 4 starts since they were polite, kinda and helpful overall.
I bet in some other situation, I would've rated 5 starts w/o problems.