We met Umit, he was very helpful prior and during our stay and always reachable and ready to help us out. The unit super accessible to Taksim, it’s like 2 min walk. The soup and any other detergent was out, I’m not sure if it’s supposed to be included or not. The internet is as good as browsing website, I couldn’t have a steady video call anyway. Overall, we stayed for two weeks so I guess I can say it was a good experience.