I really enjoyed my stay here. The location was great, close to transportation and very close to the Galata Tower. The terrace was nice, nice views. My room was good, I just had a little trouble with the heating system but they were quick to come and fix it. Someone was always available to answer any questions I had. As a solo female traveler I felt safe here. The never ending coffe and tea available at the hotel was a plus. The best part of my stay here was the staff, especially Apo. There was nothing this young man couldn't do! From the moment I arrived he was helpful. He has a great communication style and I enjoyed winding down my day recapping with him the details. He was great at arranging tours, transportation and the best part was how he handled the specific needs I had around my covid test for my departure. I would definitely stay here again as long as Apo is working there.
The only downside ( and this is not the hotel or staff's fault at all) is getting a taxi. The hotel is not on a main road so there is a few minutes walk to locating a taxi. Uber drivers cancel "short " rides even if the hotel calls them for you. This is not the hotel's fault. The taxi/uber system is terrible in Istanbul and so are the drivers.
The hotel can however help with long distance taxi rides like for example to the airport.
Oh and I would like to add this:
I arrived on my birthday. They helped me with my birthday dinner reservations. When I came back from dinner they left me a postcard wishing me a happy birthday and some yummy treats!!!! That was actually my best part of my stay here!!!!