I was in Istanbul already and I had to change last-minute my old apartment and I was very lucky to find this one in one day! The apartment is placed in the heart of Besiktas, full of life, nice restaurants, and vibe. House was very tidy, check in was flexible (a big plus, considering that I had to check out earlier in morning), Dogukan's mother very sweet and lovely ! We had a small crisis the first day as the boiler has stopped working unexpectedly the first day, and I was absolutely impressed how she tried to help as much as possible to fix the topic without impacting me, with care, commitment, empathy while also living far away from the building. I use to say that issues may happen and we have to accept, what is more important is our attitude to solve them, and her reaction was outstanding. I felt overall at home, treated with great kindness and I will be back as I am often in Istanbul :) Luca