When we arrived we were told we have no reservation then we were told that there is a reservation but not the room in the picture and they showed us a different room and then they told us that even the bedroom is more expensive and they’re asking us for more money they said the Jacuzzi was not included even though that was exactly why we booked it. They brought our luggage in the room and asked us to come to the reception and told us that we have to pay extra 10€ to have a room with jacuzzi . We were told that the hotel doesn’t communicate with AirBnB but with some agency, after we said we wanna cancel our reservation it took and half hour of calling only to get our luggages which we were not allow to pick up by ourselves so our personal stuff were left there for about 15 more minutes until we finally got our luggage back.
Outside the hotel was very dirty and we founded crack pipe in the flowerpot . When we were leaving the employee made a comment that “This is not America” and laughed. We have also a proof of a photos which we are sending too ...
Whole experience was traumatizing and we would recommend that airbnb investigates this hotel and not allow them to scam other customers and of course we’d like a full refund since we did NOT stay there and got a hotel in safer area. Thank u