When i first checked in, a room wasnt cleaned but i reached out to the host and she promptly replied with a prompt action as well. Soon i received my room cleaned up neatly. A cleaning lady was also very nice and helpful with kitchenware. A location is very close to the tram. I could go places to places in few mins, only i had to walk up a little hill haha. The neighborhood was also nice near to restaurants and supermarkets, very very recommended to stay here for your holiday.