They helped me arrange transportation to/from the airport and were very welcoming. The place can be hard to find so it was helpful to have a driver arranged through them.The streets around the place are deserted at night so it felt a little sketchy (I was traveling on my own and then my friend joined me). I would definitely not walk around at night by there. It's conveniently located close to the Grand Bazaar and can walk to the other sites such as the Hagia Sophia and Blue Mosque. The room was clean and comfortable. Very basic but nice.