Terrible experience as we had traveled to the place only to find that it hadn't been cleaned and that the previous guests lacked any sense of personal hygiene (or had a party). Left over food and wine, cigarette buds everywhere, bathroom was dirty, left over socks on the couch etc.,
Communication from the host was very good and it did really seem like an honest mistake on their side for not cleaning it as they did offer us 1-2 days compensation and very quickly sent a cleaner. However, we were not able to un-see what we initially saw (enough to make someone sick), and so we opted for a full refund.
I asked for additional compensation ontop of the full refund but wasn't offered anything as this would "put them in a negative" - keep in mind this is pretty much a company.
The host representative on the phone was very nice and felt very bad for us, and also provided us with some options (although limited).
Moral of the story, they messed up and weren't willing to adequately rectify it.