we had a lovely stay here with my family. everything went very smoothly for checking in and out, and the communication was great. the only note I would mention is the location. the house is on a steep street. so if you are with someone old like I was with my mother, you might have difficulty walking out and accessing the amazing district on foot (there are many nice grocery shops/bars/cafes/restaurants nearby). nevertheless, it is accessible by cars/taxis and we could easily go wherever we wanted.