Communication was with Ilyas, who was very responsive if we needed anything. The apartment is very cold, but with air con, it does help to heat up but it is fairy loud, especially in the front room so we didn’t access this room. Unfortunately, as the building is historical, the windows are not double glazed, and the bedrooms face the street, so was particularly noisy and we came during their semi-pride day and there were people drinking on our door step and smashing glass bottles until the early hours of the morning, so we had to sleep in the cold front room. Ilyas was helpful in suggesting moving to their Ansen suite just up the road. Would be helpful if there was a book to guide you to attractions/recommendations on arrival.
On the plus side, the apartment is in a great location and is spacious inside.