This was by far my worst experience on Airbnb and I highly recommend for guests to beware or the following!!
1: I mentioned I’ll be coming with wife and kid. Had to carry 5 heavy suitcases, a baby stroller and baby up 3 storeys!!!(Host never mention once that building did not have elevator)
2: the Unit had no hot water until the next day after the host finally sent a video on how to function the water heater which was solved 12pm. So we were not able to shower after long flight and a brutal check in from the flight of stairs.
3: WIFI is not working and I ended up paying for roaming which is expensive with Canadian phone carriers. (The internet is garbage any ways you cannot even stream basic video on any apps).
4: Very poor communication and lack of concern to better accommodate the from Host after the high level of incompetence. The host didn’t even bother communicating the return of keys the day before or anything! I forgot to check my calendar or Airbnb so I was surprised with a cleaning lady at the door 12pm and the host on telephone receive any information expecting me to leave from apartment within 15minutes with 5 suitcases, a baby stroller and child.
1 star experience.