24 hour attendant at the door was helpful and made the place feel safe and secure. We had a minor issue when we arrived but Omer immediately took care of it. The last day there was a problem with the hot water heater and when we told them we didn't have hot water someone appeared a couple minutes later at the door with a teapot of hot water (I think they misunderstood). Overall, a great time and very accommodating hosts. The rooftop terrace from the photos is breathtaking.