Very polite and friendly personnel. There is always someone at reception in case you need any help. Totally loved the atmosphere of the place, the balcony became my chilling lounge )
Taksim square is just in 3-5 mins walk away, right near the place there is a good&very affordable restaurant and a bunch of little stores - you can get anything you need real fast.
I definitely recommend the place - it's safe, friendly and has a reasonable price.