It was a terrible experience. This apartment was in very dirty condition. I was supposed to stay 47 nights but had to cancel on the 3rd day as I continued to discover dirty dishes, stained pillows and couches. Airbnb and the host refused to give my money back. The host was not understanding or flexible at all. This host or apartment should not be a superhost at all.
Cleaning Issues were:
- Fridge with 3 month old yogurt, rotten vegetables
- Bedroom closets full of open baby stuff (diapers, dirty stinking mats, dirty stinky shoes)
- An extremely dirty baby chair
- Dirty windows
- Dishes in the kitchen closet that had oil stains
- Pillows with stains and couches with dust and stains
I discovered the first 3 issues the moment I entered the apartment (after a 10 hour flight - 7 hour jetlag) and contacted the host and said I am getting help to clean the closets.
In the next two days, I continued discovering the remaining issues and contacted the host again. They offered cleaning the apartment after May 17th (2 weeks later) (the end of lockdown in Istanbul). This was not acceptable for us. We left the apartment (with 3 night stay) asked for our money back and the host refused and charged us 30 nights + cleaning fee. They shouldn't be superhost. This was a terrible experience.
Other issues with the apartment:
- Kitchen is listed fully equipped. Everything is missing, there are only 1 coffee mug, 3 glasses, 4-5 plates. (impossible to cook anything nice for a few people)
- Broken vacuum
Overall this was a terrible experience and customer service was not helpful at Airbnb. Stay away from this apartment. I can't believe this is a superhost.