When I checked in, the girls seemed nice, however when I started asking for help, things were very different. My window was broken and I had to use my own clothing to tie the window open so I could get a breeze (there's no fan or AC). I asked if she had any suggestions to keep the screen part from slamming shut, as I couldn't sleep or work and she said she'd try to fix it later. Then when I left the apartment I realized that my key didn't work on the main door. When I called to let her know that I couldn't lock the door or get back inside, she was extremely rude with me, even rolling her eyes at me and telling me just leave it unlocked. I was then left worried about how I would get back in when I got home, which she finally contacted me two hours later to let me know someone was home and could let me in.. The bathroom door also did not have a working lock, and there was no lock on the bedroom door. On top of that, there is a huge terrace listed in both the description and photos of the listing which guests are not allowed to use. It was overall a miserable experience and I didn't feel comfortable staying there after the first night (I booked six). I don't know how they have such good reviews, as all I ever asked for was suggestions for the window and an actual working key to get into the apartment! Other than that I never even saw or heard from them, so I don't know why she acted so annoyed that I called her to get into the apartment as if all I ever did was complain.