Karan and Shery were very responsive and kind throughout the whole process (booking, check-in, etc.). Karan helped us with our luggages when we got there. They also let us to check out late for free due to our late flight which was super helpful. There were many cleaning supplies, liquid hand wash, body wash, shampoo, etc available which were very helpful.
The check in and check out process were very flexible and easy which made our trip stress free.
The location is really good and close to a large shopping center (15-20 mins walk). It is also close to a main metro station and only two stops to Taksim Square.