Kalen was very friendly and competent. My friends were late because they had a problem at the airport and Kalen enquired why they hadnt arrived. Check-in was late but Kalen was patient. He even showed my friends personally a restaurant where they could eat even though it was late. He gave them a tour of the historical sites and helped them with translation. Absolute great service and dedication to the guests. Thank you Kalen on making the stay a lovely one!!!