House has instant booking option but host doesn't know that. After be booked and paid we heads up to the place and host told us place is occupied cuouple more days and said "we should call him" before we book, instead blockin unavailable dates. We had long conversation and he never said even "sorry" instead he blamed us. He also told us verbally check-in is 12pm and check-out is 12pm next day. So it was 5pm same day when we booked so it supposed be ready 5 hours before we arrive but he was thinking we are 5 hours late. But place still was occupied 5 days. He received money and never cancelled and didn't refunded us. He said if im not happy I can cancel but not him. I was needing to spend 2-3 hours to comunicate Airbnb support to get refund. Totally disaster, if you don't wanna mess up your vacation stay away this place.