Horrible!!
The apartment was not cleaned before our arrival. After the second night, we had to text Onur to come clean the bathroom, unclog the tub from the previous guests’ hair and he sent us a cleaning lady who ROBBED US. She stole everything valuanle but our passports!
We immediately called Onur to come to our apartment. He refused. Instead he said the cleaning lady denied stealing and without physical proof (fingerprints, video recording?!) we couldnt do anything about it. We asked him to come and help us call the police because we were there with two young children and dont speak any turkish but he attacked my wife on the phone, vicitim shamed her for not using the safe box and hung up.
We waited hours for the police and in the meantime had to find another place to stay that could accomadate two kids, last minute. Onur refused to refund us the money saying we shoudve left sooner, (we left at 18h) even though we explained we were waiting for the police. He kept our money, and has no empathy, no humanity in him, and as far as we are concerned he is as guilty as his cleaning lady.
Definitely do not recommend.