Gulnar/Aslan was a clear and helpful communicator prior to and during our stay. The apartment was clean and comfortable and in a location very accessible to many of the well-known attractions. Gulnar/Aslan thoughfully provided us with beverages and snacks, and a packet of helpful information for our stay (related to the apartment and to Istanbul). The few issues we had (hot water not hot enough) were quickly resolved. It was nice to have a washer and dryer in the apartment (washing powder was available, which was particularly appreciated since we only did one wash and we didn't have to buy a big container).