Communication was always nice with Melis and her friend who was the one who actually handled the communication with us on an alternative messaging app which I can't mention here (airbnb rules).
They were always very responsive, and the flat was quite nice overall, but several things were issues which altogether made the experience quite frustrating:
First thing was the internet. When we arrived, we couldn't connect to the extension which is needed in the bedrooms, since the signal from the main router doesn't reach there. Luckily I have the background which enables me to set that up myself. So I did, and we could connect. But then the speed was really bad. Ping times of over 4 seconds were normal (they should be less than 100ms), and we couldn't even load a video. After a while they said they had ordered a new modem which would arrive in a week. So the first week, we didn't really have internet at home. Then the modem arrived and things were fine.
Another issue was the shower drain, which was clogged severely. So I bought the powder to unclog it, and it was fixed.
Then there was a constant water outage issue. I think in the two weeks we were there, water was out at least 4 times, each time for at least half a day, and the last day it was out from before 9am till 6pm. Sometimes we'd get a notice beforehand, sometimes we'd wake up to not having water.
Another issue was electricity, which went out at least once, not for long, but long enough to give us a cold shower.
Also, the kitchen's lamp was out, and we had to use the ventilator's light for kitchen instead.
Then there is the closets which have this plastic layer on top of them which is pealing off, the same with the painting on the walls.
Considering the amount we paid as "service fee", we'd also expect a cleaning service after a week, which we've had before in AirBnBs with the same service fee levels. But no such service was provided, and the flat was quite dusty at the end of the stay.
We did ask for a discount, but the response was that they didn't do anything wrong and if we're unhappy, we should leave a review accordingly. so here's the review.