We were stated room no9 (top floor), however were given room no 1 (ground floor).
Other than the bathroom, the entire place was dirty. While we were given bathroom slippers once we gave the feedback, cleanliness is important which was not maintained.
Further, the wooden floor is too noisy, there's no sound proofing at all, we felt we were staying right at the road and could here people walking on the floor above too.
The sofa was uneven and not comfortable either to sleep or sit.
Location is excellent, right at the Galata, however requires a lot of walk uphill from the nearest tram.
Monica helped us throughout whole heartedly, right from check in until we left the place. She was approachable and sweet.