Ugur and Tatya were always responding if I had any issue. They will give you tips on where to go, how to move around and where to eat. The house was clean and tidy, very quiet and was making you have a good exercise (being at the 4th floor) It was a bit sad i didnt have the tv working during my stay even if they tried to fix it. I reccomend the place for a couple, it is very cute.