As this was my first time using Airbnb, I had a few questions that I sent to the owner, like: is there air-conditioning, how to get to the place from the airport if there are simple amenities available like soap and shampoo?
Two days before my trip, I asked about the instructions for the key and we connected through WhatsApp, Mr. dogan told me that Mr. Kayahan who lives in the same building, will be there to show me the apartment.
I messaged Mr. Kayahan to get the correct address, but each time I was provided with a slightly different address, Finally, I had to write to Mr. Dogan to get the address as it was only one day ahead of my trip.
Mr dogan sent me that he was busy, a few hours later sent me extra details for the address followed by a very rude message stating "you have to know that this is not a 5-star hotel, you asked me many questions and if your performance is not enough we can cancel."
I was shocked, and frustrated, and felt he was threatening me, I wasn't aware that asking a few questions was not allowed. And who said I wanted to cancel?
Remembering that old comment that the owner canceled the reservation, I was forced to write him: "we are happy with your apartment".
Upon arriving, Mr. Kayahan was so helpful, he helped us with our bags for the 4th floor, where the apartment is located, and any questions we asked, he would answer them. He is soo nice and kind!
The apartment itself has a nice location. You are about an 8-10 min walk from the ferry, metro station, and an amazing water walk. You are also 5 minutes walk from grocery stores. The area was safe at night. The apartment was equipped with most of your needs, kitchen utensils, washing machine, microwave, and oven, the shower unit had a slight clog but we didn't want to complain about it. Everything was perfect, except for the owner's customer skills!
I was prepared to not leave this detailed comment as I was very happy with Mr. Kayahan and the overall experience, however, to my surprise, this morning I received a very rude message from Mr. Dogan accusing my wife and me of having left the apartment very dirty and having had more people with us on the stay!
We left the apartment in a good condition, put all the dishes in the dishwasher, and left them clean, most of the towels were clean and put back in the drawers. I took a video the night we left to show it to my kids back home, where the apartment looked tidy and clean.
So, I just wanted to share my experience, it might be helpful for others.