Mert seemed very friendly at first.
The apartment was much smaller than it looked in the photos.
When we first went there the place was very cold. We turned on the AC unit to warm up the room, and it smelld like rotten fish which was probably due to the AC leaking toxic freon gas.
We immediately turned it off. Had to sleep in a cold apartment till the next they he turned on the radiators.
The shower also had cold water only.
We told Mert, he fixed it the next day, but after one day, the water was cold again.
We communicate about the issue through Airbnb messaging. And thought that we give the host a chance to fix the issue, but that was a mistake.
According to Airbnb you need to contact them directly within the first 24 hours, otherwise they will not do anything to resolve your issue and won't refund you.
After having the same issues for 4 days, we told Mert that we would like to cancel, and we ask for a refund for the rest of the month that we were hoping to stay. He said he would to that to please us. We found anoth property on Airbnb, moved to that property. Then asked Mert for the promised refund.
He told us to contact Airbnb for the refund, Airbnb told us that the host must agree since we didn't tell Airbnb directly about the issue. We told Airbnb that he has already agreed. When Airbnb contacted Mert, he told them that he wants to keep 50% of the money for the remaining days of our stay.
In response to his dishonesty (telling us that he would refund, and then changing his word), and exposing us to toxic freon gas and not having hot water, and not having any water at all for 18 hours, we decided to leave the very first negative review of ours on Airbnb.
We hope that he at least expends the free money he earned from us to fix the issues in their property.