The listing misrepresents the unit.
I wish I had been less concerned about being polite, and more assertive about the missing items right from the start BECAUSE airbnb rules states that your complaint will only be granted the first 24h and after that it's so much harder to get acceptance for the bad service. TO EVERYBODY make sure that your conversations happen in the Airbnb app and not on whatsapp or alike, which some hosts will lead you on to using.
We are super disappointed to have bought a service from a so-called "super host" on airbnb where the description differed significantly with what we got delivered. The first few days we tried to be polite and compassionate to be good human beings and the seller scraped the surface all the time without us really getting what we had paid for. We have taken pictures that can show the difference. In the description listing it just states that it is the 4th floor, nothing about the lack of a lift. We were not at all prepared to have to go up and down the stairs and had definitely not chosen this apartment when we booked for the family and a mother who is older and in pain.
The AC did not work and was broken.
Internet/wi-fi did not work.
There is only one bathroom. The other has no walls and is broken and the shower was taped, there is a picture of that too.
The dishwasher did not work.
We showered in cold water because the tank wasn’t filled with hot water and after telling him this he fixed it. A toilet for 6 people is very little.
The TV didn't work, there was only noise. There were no speakers as described and shown in the pictures.
The bedside table was broken.
The headboard was missing from the bed and the pillows were falling down on the floor as the bed was in the middle of the room.
We were so shocked because everyone had written so well about this super host and he has a very good rate.
But we have had our share of travels and did not expect this at all. It was definitely not as described and not at all as the others experienced. It was probably fully functional during their stay which he had not fixed prior to our stay.
When I requested for a refund it was completely silent.
I can understand that sometimes thing don’t go as planned. We are all human beings and can forget or misjudge some things. But for me to go on a vacation where I’m supposed to relaxed and feel rested, which I’m paying for and that having to call to complain about something not working properly every single day made me disappointed and angry. You can give a probability that one or two things can go wrong because of human nature but selling a service where a lot goes wrong every day. It shouldn’t have to be like this and just as much as he got away with not giving us the service that we payed for, just as much will I make sure to get a refund.