These guys are great! They are more than just hosts. They go above and beyond to help their guests. They are available 24/7 as a team member is always working. Communication with them is instant. I have never had to wait more than 5 mins for a response from them. I originally only had a two day booking and then asked them if we could extend for the whole week. They extended that same room for 2 days and then organized me for another room 5 mins away for the rest of the stay. They helped with transporting my luggage, they assisted in getting me a taxi and locking in the flat rate price. I even needed a weight scale the night before my departure and they brought me one to use. Also they give great recommendations for local activities/tours. Awesome guys all around and they made my stay in Istanbul stress free.