We had an amazing experience at Zeynep's flat. She was very helpful before we arrived with questions, setting up an airport pickup, and special accommodations for our baby (she provided a high chair, baby bed and even toys which was very convenient). Ugur met us at the flat and was very helpful and welcoming also, showing us around and answering our questions about the neighborhood. The apartment (and the whole building actually) was clean and lovely and we really liked the special touches (very nice linens, Turkish towels and bathrobes, homemade jam and breakfast foods in the kitchen). Zeynep provided a handbook with tons of useful information about Istanbul, restaurants and the neighborhood which we found really helpful. Throughout our stay both Ugur and Zeynep were so helpful and prompt with any issues we had and generally made our visit very comfortable and seamless. We stayed for a month, so it was nice having daily light cleaning and weekly linen changes and thorough cleaning. The housekeeper also did our laundry for a small fee which was really helpful. The neighborhood was amazing as well--steps from the Galata tower and also very close to Karakoy and Istiklal Street. Plenty of shops, services and restaurants very close by. Highly recommended on every front!