Ilhan was great! I had the taxi driver contact him directly to navigate our way to the apartment from the airport. (I recommend doing this, streets are often not labeled clearly, and the taxi driver did not know where it was). I am a woman who traveled alone and loved the neighborhood, and felt very safe. This location may not be suitable for elderly folks since there are many steps to navigate, but there is an elevator in Ilhan's building taking you to the penthouse. Apartment was just as described, spacious with amazing, amazing terrace views. There is no air conditioning in the bedroom, so can be warm at night but there is always a breeze off the Bosphorus. Ilhan was very responsive to any questions and came right over when the internet was not working. He had it fixed within hours and waited at the apartment himself for the technician so I could get on with my day. I loved this place and the whole experience of Istanbul. I also loved the neighborhood cats and the attention they receive from the Turkish people. Thank you Ilhan! I will come back :)