Yes, the listing is accurate. A helper (Noor/Beck) came, opened the door, showed us the room, provided a city map and answered questions. He was very polite, understood english and answered as much as he can in English. Sometimes, he used sign or gestures to show us the response.

The neighborhood looked very safe, and people were very helpful. In fact, we did not use the map as people showed us how/where to go along the way. The tram station is about 10 minutes away, lot of tourists were by the tram line and it was alive all the time.

Whenever we asked Saban about sightseeing places and directions, he suggested tour guides as opposed to answering the question. He is all about making extra money as opposed to helping the guest. The cost of the offered tours are extremely expensive as you can get to places by tram, and metro for a fraction of its cost.

While we were in Istanbul, the muncipality closed the water line for repairs. We did not have water for 10-12 hours between 3p.m to 3a.m. We could not use the bathroom during this time, the nearby hotels had water as they have tanks. Asked Saban for help, the response we received was, "If broken can repair but cut by municipality for repairs. Nothing I can. I am really sorry". We felt being in a third world country, and very annoyed by the fact that he did not help us to use the nearby hotel bathrooms or provide other alternative solution to the problem. Even couple of water buckets would have helped, the sorry did not help.

On the day of checkout, we exchanged several text messages regarding where to store the luggage, how to get them back and transfer to airport using a airport shuttle/private car. We wasted the entire morning in this as opposed to sight seeing. The suggestion is to provide printed guidelines in the room to be efficient.

Even though I communicated several times we have 2 luggages per person for the airport shuttle, the airport shuttle driver got annoyed and was looking for extra money. Spoke to Saban, he encouraged us to pay the extra 15 euro for the luggage and told us that the van is full and can't take us to the airport. After hazzling for over 15-20 minutes, the driver agreed to take the extra 5 euro and told us to keep the luggage on our lap. We had the standard airline allowed 2 luggage and a carry-on per passenger. As a party together, it seemed lot of luggages. It is not about the money, but the principal is wrong. One would think Saban will support the guest, but he supported the driver. When we agreed to pay, we thought the shuttle is full. But, that is not case, only one third of the seat capacity was occupied. It is an awfull experience.