There was no electricity in the apartment when we arrived and the house was not properly cleaned - kitchen and toilet had stains everywhere - the commode was disgusting. Really old towels with hairs on them. We refused to stay and asked for a refund which the host refused but was willing to send an electrician and cleaner which we obviously did not want to accept as we were on holiday and didn’t want to waste our time - we were issued a refund after raising a complaint with AirBnb