Berna is a lovely person. We had no communication problems as her English is very good and she was very accommodating. The apartment is exactly what you see in the photos. A lot of care has been taken to make the apartment aesthetic and comfortable. Also, it's well equipped. It's a charming little hideaway in the heart of Cihangir. It's quiet and very safe and it's nice to have some outdoor space with the terrace. I would happily stay there again the next time I'm in Istanbul.