The host were not supportive while checking in. We arrive with a lot of luggage and searching the building while it was raining outaide. There was some maintenance going on in the reception. The host does not have the courtesy to help us with bags to take it inside the reception as we were bit confused about the entry (since they were putting glass in front and door was blocked). I almost stumbled over the frame of the glass. The room was on 4th floor without any lift and few buildings away from the reception. There was no help initially and when I literally begged them to help us with bags then they carried one of our bags. I wish I knew that it was 4 floors above.
There was no iron but they send one. The balcony of the room(the replacement room on 4th floor) was not working and the remote of tv and tv channels were not working. When I texted them, they told me that they will fix it in the morning knowing full well that we will be leaving in the noon. There was no shampoo. I asked but I was ignored.
Not worth the experience.