We got in late and didn’t have instructions on how to use the heat or hot water and they were actually not turned on, but the next day we had great communication with Oken and he sent someone to show us how they worked: however, the combi flooded into the kitchen and we still had no hot water. Everything was fixed quickly and smoothly, but no hot water or heat first day. They also brought toilet paper and trash bags when we asked for it.
The rest of the stay was great and we liked to location to walk to everything in old town. The space was large and great for kids and a family. The lift was broken on the day we left, so we had to take all of our luggage down 7 flights of stairs, which was not awesome, but worked out fine because we are fit. Oken was very responsive to every issue and he was a good host, but the place is old and the price reflects this, so the value is good for the price.