They were helpful before and during the stay. Building is absolutely amazing with historical brick walls. Interior design is quite modern, comfy and cozy but also respectful to the history of the building. Walking to Istiklal Street is convenient in minutes. Room, furnitures, bedroom and bathroom were all clean. Only thing I may complain about is (not a big deal) possible to hear noises from behind the walls and floors thanks to historical form of the place :) Would love to stay again next time