Ram is the most communicative and responsive host you can get. She will help you arrange transfers to and from the airport, meet you at check-in, give you tips and tricks and recommendations, and respond quickly to any questions.
The space itself is very well designed and clean. The neighborhood might scare you off at first if you’ve never traveled anywhere but it is very safe and the people are super kind, and the location is so conveniently located regarding attractions (Istiklal/Taksim/ferries). There’s also a bustling market on that street on Sundays!! Just read the description well and you’ll have a great time.