We arrived late at night to the office and the hand accompanied us to the apartment, it was very helpful. They got us spare set of bed sheets as soon as we asked. The apartment is clean as it is said to be. The was some problem with heating system but the hand came and we sorted out this quickly.
I often left money in the open wardrobe but no-one took anything. There are no beggars and refugees nearby. The balcony door is broken and cannot be locked with the key, but as it is the last floor it is not quite a problem.