We stayed at this property for 9 Days, and we enjoyed our stay very much. Thanks to Sebnem, Berkay, and their team who provided us with a pleasant experience. When we arrived, everything was super clean to the extent that it was giving us the feeling that we are at our own house. However, there were some issue (like gas outage which led to lack of hot water, etc.) but Sebnem did a great job of communication and staying on top of things. She called the gas company for us and was able to provide us with an update and then resolved the problem in a timely manner, like as for the other minor issues.
She was very responsive and helpful. We would definitely recommend this property, and we would go back to the same place if we ever decide to have another trip to Istanbul.