A great stay. Though our experience was complicated by unfortunate lack of power one night, and spotty Wi-Fi (all a result of bad weather and a long holiday weekend) Shan was exceptional in trying to get things corrected as quickly as possible. He was responsive, easy to reach, and helpful in every single way. The Ellis is cozy, and perfectly situated. Was able to walk/ take tram to many different sites. Would recommend staying here without hesitation