Booking a place for travels with my parents was supposed to be an exciting adventure, but it quickly turned into disappointment when I found out the stairs leading down were not up to safety standards and posed too much of a risk. After contacting the host in order to resolve our issue without luck, I had no choice but call Airbnb - only making matters worse as this unscrupulous host falsely claimed we made noise even though we never stayed on his facility! Through two days of negotiation and help from Airbnb’s customer service team, we managed half refund at least – definitely not recommending anyone stay here .