The apartment was different than whats showing on the advert. The balcony door was broken and cannot be shut we told the host and they were keep telling us different dates and times not consistent. We stayed at home 5 days for tge balcony door to be fixed. Very poor communication. There were only equipments for 2 guests even we put down 3 guests before booked in. So had to ask for extra stuff and they delivered 2 days after. I asked for coffee maker, chairs and table for the balcony 2 weeks before we arrived and it was accepted by the host but the items were not there when we entered into the flat. We told them again and only some weird massive chairs were delivered after 3 days. And unbelievably they have said that they have 200 customers to deal with thats why they dont respond on time and get things done on time. The coffee maker and the table is not delivered at all and they have completely ignored my calls and messages. I have never experienced such a bad attitude and service from the any of the places I’ve stayed. Im very disappointed. Its waste of money, time and the place you are renting its not safe as we had to sleep in a room where the balcony door was not fixed for 4 days. And the bas thing is they dont care to answer calls and respond to messages. It just ruined our holiday. Even I told them I have a 12 year old its not safe to stay in the 11th floor flat with the balcony door open they didn’t treat it as an emergency issue. Im definitely not recommending it to anyone.