Paul is super responsive to our questions. We really enjoyed the place, so beautiful and quiet and with great view. Towards the end, he helped my group to call the taxi for each party to the airport from the door step. Especially the 4am one, he made sure to call in the hour that the taxi would be on time. This helped a lot when no one spoke the local language. Overall this is a great place for our group to stay, I would consider it again if I ever go to visit Istanbul.