The hosts are very helpful and responsive. They are available in the lobby almost 24/7 and they offer Covid testers come to meet you on site (if your country requires it for reentry). The location is truly the best part of this apartment. Very close to main attractions, multiple types of public transportation, and some restaurants on the same street.
That being said, the suite is much smaller than it looks in the pictures and the walls of the building are VERY thin. I had to buy earplugs and play white noise to sleep and I don’t consider myself a light sleeper.
Our apartment was on the first floor right next to a wooden staircase and the first night I barely slept with everyone coming and going. There was also a baby crying somewhere in the building but it basically sounded like it was in the apartment with us.
If you’re not a light sleeper, I recommend this for a cheap stay in a great location.