Fatma is very responsive and helpful, she is a person always willing to help and resolve any situation promptly and courteously. The place is well situated and close to the Marmaray station and not too far from the ferry with a pleasant view of Kadıköy. The apartment is stocked with everything that you will probably need for cooking and cleaning. If there is any criticism, it's that the apartment could have been a bit cleaner and less cluttered.