When we booked the ticket, it clearly stated that our reservation came with breakfast. Once at arrival, as we arrived in the evening, we asked at what time the breakfast was, they very rudely insisted that we were wrong about our package and that the package only comes with the stay and not with breakfast and or other services. I showed them clearly with my husband our reservation as they kept insisting that we were incorrect. They said that there was an error with their advert afterwards and if we didn't like the matter that we would be able to leave. As we arrived in the evening after a long flight, we were very tired and hoped to resolve the matter the following day, After, I had enough evidence that me as a guest does not know whether and advert has an error or not as I am booking my ticket from the other side of the world and that they are the responsible people for this matter. We should receive the services promised to us. They refused and came and said that they could offer us for the 8 night stay 350 Lira - Turkish currency in refund which didn't make any sense as we were spending the minimum of 200 Lira - Turkish currency perf breakfast. This matter was very unfair. On the last day, the employee told us 'he can't care less' if we would take this matter further. Which isn't the behaviour you should show your guests. Also, on 3 occasions it happened where we were left with cold water. No heated water for us to wash our dished and or being able to take a shower. A day before our return, it took 45 minutes before the hot water came back. The area is very noisy, we were hardly able to sleep at night. I would definitely not trust these kind of bookings as we didn't receive what we paid for and they didn't fulfil our expectations.