Ali reserved his Villa in Istanbul, Turkey to us from the February 12th through 18th. As unfortunate as it was during our stay and he and his handymen viewed and observed after visiting the place, the house was very cold and all rooms were at freezing temperatures that was not livable for my family to use the separate rooms that should have been ready and warmed up before our arrival. Also, the water was freezing that we couldn’t take showers for two days and after repairs the system would still shut itself off and had to be rest which took few hours to heat up the water for anyone to be able to shower. I myself got in the shower on the third day and had to shower with the cold water since the water heater system was shut down. The elevator was out of order, the pool was dirty to sit next to (too cold for the season) and enjoy the view. The stove had a missing firing lighter striking constantly. The carpets were stained and uncleaned. The garage door remote were missing to open…