Aylin was excellent in communicating with me right from the time we made the booking. she arranged the airport pick up and was in touch with me right through till i got to the building. the flat is located in the old city in Galata. it is housed in a building which has about 6 or 7 flats and has been totally redone from inside. the flat itself was just as it had been described. very clean, well laid out and spacious. had all the amenities one would need including small toiletries that normally only hotels provide. Aylin was great with assistance in all sorts of things. from places to eat to good directions. she took a lot of personal interest and always responded to a query within minutes. she was also very kind and let me stay way past check out time as my flight was in the evening.