Hakan was extremely helpful, super responsive and very friendly. The location is amazing. Right next to Galata tower, karakoy and the main shopping area. The staff at reception were delightful. Super friendly and helpful. It was a little cold so they provided an extra duvet for me. The only downside is that the room probably need a bit of love. One of the windows was slightly broken and the bathroom had a little mould that needs painting over. Other than that though it was great and I would highly recommend this for a great stay