Once we were supposed to travel to Istanbul and booked Banu’s flat but last minute my father passed away and we had to cancel our trip. She kindly and very generously returned the money to me considering that she had all rights (according to cancelation rules) to not to give any money back to me. I really appreciate what she did.
So next trip to Istanbul we booked her place again and stayed there for 10 days. She was very responsive and her place was clean, warm and comfortable plus super close to all the cool places in the neighborhood. Also very flexible about check in and Check out times and that was very helpful!