We’ve communicated with the host that we will go early to drop off the luggage and still waited like 3 hours before the hotel administrator showed up. I had to contact airbnb support for help the first time in my >20 trips airbnb experiences.
Their airbnb host and administrator seem to be different people and they had to communicate once again.. neither of them speak fluent English so it’s very hard for us to communicate offline. For things we requested through the airbnb app, we still have to go downstairs and confirm with the administrator at the lobby. The administrator has a working schedule and it’s not 24/7.
The host did mentioned to us that have upgraded a larger room for us. The room has very limited appliances with no TV and no chair..