when it came time to check in, no one answered the messages, after 2 hours they answered, they said to wait 10 minutes until they came and helped to check in, an hour passed, they stood in the cold. the next day we decided to extend the housing, discussed the price and dates, I asked for payment details, there was no answer. the next day I asked again how to pay, no one answered, then we were told to leave the apartment, they didn’t even give us time to get ready properly, because other people booked accommodation for more days.