We had an excellent experience with Kamil. He was extremely flexible when we had to cancel reservations late because of an emergency and we had great customer service from the hotel staff. We only had 24 hours in Istanbul and we really got a lot out of it thanks to them. The hotel was clean and had good air conditioning. The extra twin bed in the room would have been useful if we had a child with us. His staff went above and beyond and offered to send a pair of shoes left behind to us. Great service!!