Monica was a most gracious host. Her responses were quick, which was useful when our airport transfer was slightly late. Nonetheless, we were happy that they provided this service, at a reasonable price, as it was really handy for us with young kids and huge luggage. She'd also kindly upgraded us to the penthouse as the heater in our designated apartment was down. The penthouse was a short flight of staircase away from the rooftop patio which offered an amazing view of scenic Istanbul. The penthouse itself was reasonably equipped. We loved the location - convenient to public transportation and surrounded by cozy cafes. We certainly had a wonderful stay and will be missing Istanbul for awhile.