We stayed at Nicole’s place for only one night and decided to leave the place the next day seeing as my mom has knee problems and we were told that the apartment is on the ground floor with only a few steps, however, the apartment was actually on the first floor as the steps leading to the apartment are more than a few (maybe around 15 steps or so) and they were very steep. We informed Nicole the next day of the situation and she seemed understanding and said we can go ahead and check out of the place and she even apologized for the misunderstanding, after we checked out by a couple of days I noticed that Nicole still did not respond to my refund request and she kept on telling me she is busy with her family and cannot get back to me. Moral of the story, she charged me more than half of the total amount of the stay for only one night. I found that she is not professional and honest. We were also told by Nicole after we had paid via Airbnb that she has issues with her neighbors and landlord as they do not know she is renting the place, and she asked me and mom to lie to her neighbors if they asked us why are we staying there. Overall, this was a horrible and dishonest experience, I would not recommend this at all.