My friends and I decided to go on holiday to turkey so we booked with AirBnb with the reservation code
Q8S85T
Booked an apartment accommodating five persons. Online I saw that the apartment is in excellent and clean condition with heating which any person would ask for. We booked the apartment and confirmed with the home owner that we will arrive 4 hours early by email. When we arrived, the weather in turkey was bad. It was snowing and very cold, we were hoping to get to our apartment as soon as possible to relax and warm up. Unfortunately when we arrived the apartment was very cold , the heating was not working and its overall state was very unhygienic. We called the homeowner and told him how unhappy we were and that importantly the heating was not working. He spoke to us very rudely and called an engineer to fix the heating. This was so unexpected as we planned to relax after a long flight. We called the homeowner back requesting a new accommodation. He took us to another apartment which is fit only for two to three persons but we are five. We rejected as it was inappropriate and it's not what we paid for. We ask for a refund and it was rudely refused. We were very tired and cold which the homeowner did not care of. We had to go find another place to stay but we were short on cash and we had to call our friends abroad to send us money until we speak to the homeowner to get a refund. After a long hard search we found a hotel to stay in. The homeowner did not care if we found an accommodation or not. He did not try to fix the problem and help us. He just left us on the street in the cold.
We called Airbnb various times and they keep postponing it and asking for evidence. We have provided them with photos and videos but they keep asking for the same photos and videos over and over again claiming they weren't clear or they need to be retaken etc. We did not get response and they weren't helpful at all. Due to this booking I have lost £540 and We didn't use the place at all.
I have received their £84 refund but what about the rest as I did not use the apartment at all!
I do not recommend this to anyone at all. It was so bad and I do not wish for anyone to go through what I went through, that's why I'm going out of my way to write this review warning anyone wanting to book with AirBnB.
Yours
Khalid Shihadeh