In our arrival he was waiting us, he go out to say to driver that it was the correct place. He help us to make a restaurant reservation also he manage the PCR test a guy come to the hotel to make us the PCR test and after they send us the result. The apartment was 2 min walk to Taksim square and near to a big metro station the location could not be better. I absolutely recommend this place due to location and to the nice staff.