We stayed here for 5 nights. The location of the hotel is very convenient. It's in walking distance to either tram or metro and Istiklal. The surrounding area is beautiful. That does not apply to the French street itself that personally didn't like. The room is almost like in the photos, with very comfortable bed and nice bathroom. A little cold, as a result of the low temperatures during our trip (below zero!), although the heat was on, since it's in the terrace, because the rest of the hotel was always warm. You can use air-conditioning. The only thing to notice is the noise from one of the bars in the French street; some nights it was loud. We used earplugs for two nights.
The staff was very helpful, always present and addressed any requests we had. They even offered us to change to a warmer room if we wanted. They were all very sweet from Arzu, who was responsible for guests, to the lady who was responsible for cleaning. We didn't have the chance to meet Neva since she was on holiday as well, but we had excellent communication with her before and even after our trip. Overall we had a lovely stay!