Ilkay was a great host - quick communication and friendly. We did not meet him in person but his staff were very helpful in providing what was needed almost immediately I.e. Wine bottle opener, toilet roll... Etc. We did not request for the room to be cleaned during our 5 night stay as it was Christmas time but we knew that that was available which is a nice option. Towels and bedding was clean but the mattress was very old and stained. Not the most comfortable as it was dipped in the middle where travellers had slept over time. The sofas in the living area were also old, slightly tatty and had cigarette burn marks on one of them. They were not very comfortable as you could feel the wooden support through the sofa seat - an upgrade to the sofas and mattress would make a huge difference! The floor had loose staples all over and the rubber seals in between the wooden floors came out. Other than the furniture, the actual service & hospitality was excellent. Location was also the best!