While traveling to turkey for surgery, we selected this property specifically because it had air conditioning listed as an amenity, which we triple-checked before booking because it was our top criteria. Upon arrival, we were disappointed to find that there was no air conditioning - only two floor fans. After looking at the listing again, we noticed that AC had been removed from the list of amenities. Because heat can cause swelling and therefore be problematic when recovering from an operation (especially in July), we messaged the hosts asking to be refunded or relocated, since AC was listed at the time we booked. Over and over again, the hosts claimed we were in the wrong, insisting that AC was NEVER listed and that we were obviously mistaken, offering only to bring by some portable fans. After looking at VNG property's external website, we noticed that the property we booked had AC listed as an amenity there as well, so this was clearly not just a simple mis-click. We then had to call airbnb support, who confirmed that AC WAS in fact listed at the time of booking, meaning that the property hosts had been lying to us over and over. After the hosts were contacted by airbnb, they messaged me confirming that I would be refunded and asking when I would be moving out, but failed to offer an apology or admittance of guilt of any sort. Honestly, the property was clean, well-decorated, and in a great location, but due to the deceptive, condescending communication on part of the hosts and the listing's inaccuracy, I unfortunately can only give this stay two stars :(