We had a great stay! Engin was always available whenever we contacted him, from the moment we booked until the last moment we left Istanbul. He has answers for everything. The apartment is very nice, just like in the photos. Very clean and cozy. The location is just perfect. The only issue is that there is no elevator, so in case you have alot of luggage or a baby stroller, it would be a bit hard to go up and down (but it’s just 2 floors ☺️).