Our stay in the apartment (October 2022)
Let’s start with obvious positive moments
The apartment is new, clean, with nice design, located in a good new building with a nice inner garden!
The apartment has everything that is needed for your comfortable stay
Members of indigo team (landlord) - Mohammed and Ahmed are polite
Mohammed was waiting for us when we arrived
Showed everything
Near the building there is Oasis cadde (really small oasis with cafes and shops), not far away is Metro (big supermarket) and 212 outlet (mall)
Speaking about negative moments, unfortunately there were many of them
The Airbnb ad tells that apt includes safe and dryer machine
Neither safe nor dryer machine were in the apt
The building is located in the district with no fresh air at all (only in the inner garden of the building we were able to walk, we have a small baby)
It is near huge roads with traffic all the time and there are small chances to take a taxi, especially when you are in the city center and you need to go home or the price is very high
When you go out of the building pavement becomes very bad
Metro station is very far away and it is uncomfortable to reach it
Speaking about the landlord assistance-landlord was available in messenger , and was trying to solve our problems but we always needed to ask several times for the problem to be solved
Every our ask (to bring hairdryer for ex which should have been in the apartment but it actually wasn’t or buy dryer instead of dryer machine, or basic things like soap and toilet paper) took soooo much time or was not done at all
We had a problem with a balcony door since day one and it was fixed only 4 days after!
Another problem that we faced was wi fi, internet connection is crucial for us as we are working remotely and one day it stopped working, we texted about the problem at 2 pm daytime
Member of landlord team came at 10 pm in the evening, knowing we have a small baby
Couldn’t do anything
And left
After it next evening the technician came
So we had no internet for a really long time and needed to pay money for internet connection
We were surprised when suddenly Wassim (the main landlord as we understand) left the chat in messenger when we were communicating…
And the last but not least disappointment was when we were leaving the apartment
Check out is at 11, so Mohammed told us about it in advance
We asked even to come little earlier (10:40) as we had flight
No one came! To pick up keys
Insane
Very low quality service for such a huge price
We were again in the situation when we needed to reach the landlord and no one was replying to us!
So when we left we had a feeling that all in all it was okay but this little things made our stay much worse then it could be
We were staying in the apartment for 1 month
So our stay is like 6/10
Building 9/10
Location and transport availability 5/10
Landlord service 4/10
Apartment 8/10