Upon arriving at the reception at 3:15pm we were informed that the room wasn't ready yet as they were cleaning the air conditioning. We were quite disappointed as we flight in the morning and were looking forward to reast a little bit. They gave us a barnathan restaurant card just around the corner to wait there and have 1 complimentary drink. we decided to go as we were hungry as well and decided to have lunch there, the restaurant was great, really nice view and nice food.
When we returned to reception to see if the room was ready they told us to sit down and wait for the concierge guy to escort us to our room, which took another ten minutes.
The room they gave us was on the ground floor at the end of the road near the gate, and it was damp in every room, the pillows and bed sheets had stains, and the room wasn't clean enough, the floor was dirty, we explained to them that as we have a child we cannot sleep is such a room so they informed us that they will change us, we waited 15 minutes to change rooms.
A guest services manager came to see the room and took some pictures, but she noticed that it was not suitable for a family with children because of damp, so she led us to another room on the first floor that was better, so we managed to finally get in our room at 16:30 to have some rest.
If you run owt of tea, coffee, sugar, and toilet tissue you may have to wait half an hour or more because they take their time. The location is excellent, but the service could have been better.