Lisya provided information regarding the apartment location and check in process. The cleaner met us on arrival. The apartment facilities are as described. The location is excellent with views across the Golden Horn, close to attractions (Istiklal Caddisi, Galata Tower, restaurants, bars etc.) and transport systems (Tunel tramway and Sishane metro 5 minutes away, Karakoy tram to Sultanahmet about 20 minutes walk away). We stayed for 2 weeks and in that time Lisya contacted us twice to see if all was OK.