First thing I must say is that Kaan is a very nice host. He was eager to help us and solve our problems.
Unfortunately, there were a lot of these problems, from cleanliness issues to missing towels to information on how to use the various devices (internet, television, dishwasher). Apparently there was an issue with the cleaning lady. The flat is much less nice than the pictures show, with old or sagging cupboards and materials. Kaan was very quick to sort all of the sortable problems (except missing toilet paper!) but in my opinion for most of them we shouldn't have had to ask in the first place.
You may ask why I am leaving 5 stars anyway - it is because Kaan gave us a discount to compensate for all the trouble, and because he is so nice and willing to learn.