I had booked on Airbnb for a week and later that day realize they where on Hotels.com for about $50 a day cheaper excate same room so I asked them if they could adjust my rate, I feel that they should have a price guarantee or even some sort of credit... also the first night my AC did'nt work so had to move me the next day.... but did'nt even offer any credit.... so on the customer service part I feel that they failed... but I did like the property and location