Because of a Visa issue, I wasn't able to travel to Turkey and had to cancel my entire trip at the last minute. Dilek was so sweet and understanding when I informed her just a few hours before I was supposed to check in. She even gave me a full refund, though she didn't have to according to the cancelation policy. I can't speak to the apartment because I wasn't able to stay, but I can say that Dilek was very nice and communicative from the beginning. And she was super-lovely when everything went wrong for me. She's a wonderful person and I hope to be able to come back to Turkey and stay in her flat in the future!