I booked to stay at the apartment for the 20th September to 27th. I actually booked the apartment on the day, before flying out to Istanbul. On arrival, I was told by the host, Denise, that the apartment was not available for two nights as it had a water leak. He moved us to a nearby apartment, which was clearly inferior to the one we originally booked. Clearly in my view, the apartment was double booked, and we did not get what we requested on the first two nights. Why advertise it on AirBnB if it was not available? We were not fully refunded for those two nights, instead offered 20%. This company is unreliable, and I would urge against booking here as it creates unnecessary stress.