THIS IS A NIGHTMARE!!! RISK FOR YOUR & YOUR FAMILY HEALTH!!!
I booked this apartment for a month, and it doesn’t match the description and photos almost at all. Is has MOLD, COCKROACHES, BROKEN AND VERY DIRTY THINGS (like toilet brush in previous guests excrements)
When you enter the apartment - you are greeted by the smell of an old public toilet, because the humidity in the apartment is such that the walls swell from mold. All the black lamps where broken and wrapped with white duct tape, like nobody will notice. Some furniture from the photos is simply missing. Holes in baseboards, sockets. The walls are terribly dirty and scratched. There was a hole in the basement sofa. The bathroom is very dirty and smelly, it needs a total renovation and I was just shocked from the toilet brush, which was in other people's excrement, as if it had not been changed for years. The apartment IS NOT NEW !!! It’s very tired looking
+ all this, as soon as I moved in, I asked the owner if there was mold in the apartment (because of the smell and I’m allergic to mold). He said it was the smell of the sea! and this is an absolute lie, since I have a photo of mold and I had an allergy. Also owner lied about the cockroaches, because I found poison for them in the wall holes - but owner said that it were ant traps … but after that I killed a fat cockroach, not an ANT!
The owner said that these are "little problems" and they are ready to solve them - paint the walls, order new lamps, wash the apartment. Great idea, exactly what you want for $3200 - sniff paint for days & listen to the sounds of the drill during the repair!
I said that repairs should be made BEFORE you CHEK IN your guests and I’m not going to live like that, especially since the apartment really needs serious repairs, which will take days or even weeks (considering mold and cockroaches)
I asked the hosts for compensation - which was denied, he said “I’m not going to make discounts”. Well I don’t need discounts, I’ve already paid FULL price, but you didn't give me the promised comfort.
Mold, cockroaches, and all of the above (unfortunately you can't attach photos here) are also not a reason for Airbnb to compensate and refund you, SO BE VERY CAREFUL!!!
I ended up spending 5 days arguing with the Airbnb support - and yesterday I finally moved out and got refund for the rest of the days I paid (I was there for 6 days instead of a month). This is my WORST experience with Airbnb apartments, I’m now homeless and I have to waste my time & more money for relocation, I have 4 huge luggages with me, but nobody cares.
The host must make a TOTAL REPAIR, get rid of dirt, mold, cockroaches, and only then settle the guests !!! ALL THIS IS NOT COZY, ITS DISGUSTING AND DANGEROUS FOR HEALTH