Erdal and her niece were very welcoming and friendly. We communicated mostly with her niece who speaks English. The location was fine---we had a bit of hard time finding the apartment after we got off the tram. It is in a busy area so it will be noisy until late but we didn't have any problem sleeping even our 7 months old daughter. The apartment was very clean, had everything we needed, we even had baby crib, high chair and bath tub. Would highly recommend this place for families with small kids. Easy walk around the neighborhood, Istiklal Street, taksim square ( easy walk from the apartment to taksim sq to catch a airport shuttle (Havatas)