I literally do not know where to start here so I will just make the following points:
* Cleanliness - horrid odour throughout the entire property so that strong smell will stay on your hair and clothes; dust on all surfaces. Despite bed linen seemingly washed, there was another strong smell of human sweat on all pillows and duvets/blankets. The worst thing ever about this apartment is COCKROACHES. This was the most disgusting thing to see. We took photos of absolutely everything and presented as a proof to the host and AirBNB (who had to be involved to issue a refund in full to us - that's how BAD it was).
* Health & Safety - both bathrooms were full of mold. You could even touch them. We did not even want to step in those baths. In addition, electric plugs were detached from the walls so when you try to use them, it would give you a slight electric shock (yes, I know it's almost unbelievable and neither we could believe our "luck"). Oh, and wires. They are open and everywhere just damped or hanging for no reason.
* Facilities: there was no hot water on arrival, no heating. We checked in to a very cold smelly flat. We had to call the host to address all these issues and he did something with the boiler and hot water was back but it was still very cold. TV did not work either so the host promised to bring someone to sort it out.
* Other: damp was everywhere and probably for a very long time so even window sills had lots of wet cracks in them. It was quite dark in every room as there was only one bulb (instead of 3 or 4) in each room. We took photos of those too. There was some weird jar with "something yellow" abandoned under a bathroom sink. The door to the kitchen would not close as it has cracks and the pain was peeling off - that;s how damp it was in the flat. The 2nd kitchen was completely unusable as it is used by the host for storing some random stuff. Homeless cats in the terrace. The walls are so not sound proof that you can hear how someone is using a toilet and flashes the toilet. You can also also hear how people are talking - neighbours form the upstairs. So you can forget about a good night sleep. The mattresses are all cheap and very uncomfortable.
We had to move out the next day and find a new Airbnb apartment immediately - we had no choice. This added an extra expense to our trip and also a very unpleasant aftertaste.
We could not believe it how unfit that place was. It was just beyond anything. Some of the good reviews were from a very long time ago and I wish I took seriously the negative review left by the previous gust who stayed there just 2 months prior our arrival.
The host is a very indecent person. We left something behind and asked him to meet us at his place to allow us access. What did he do? He kept us in the freezing cold in the street (all of us, my parents and my child) for 45 minutes and he came there in another 60 minutes later. How can someone treat people like this, I have no idea.
This has been the only God awful experience with an Airbnb property - all the other stays were very nice. Shame on you Eyrup. It's like some evil joke that you are even considered advertising your property here and take money from people. Shame on you.
Many thanks to Alaine from the Resolution Team who handled our report very seriously and without any hesitation issued a full refund. I will try and forget about this horrible experience.