As this was our first time to Istanbul we did not know what to expect. Our service was great, the apartment was clean and accurate according to the description. Fahrettin was very patient as our flight was late and we were delayed almost 2 hours arriving and we had no way to contact him in turkey. He waited for us even though it would take him 1.5 hours to get home that night. The Turks are a very hospitable and kind people. I strongly recommend you to travel there. Keep in mind Istanbul has 15 million people living there, so much culture, so much history...Amazing.