Barbaros and his team were very helpful and friendly! The process was to book and get to the hotel was very easy and hassle-free from pickup to drop-off. My brother and I appreciated it as it is always hard to get around in a country where you don't know the language. Furthermore, Barbaros provided us with the ins and outs of the city providing recommendations on places to visit. All of the tourist sites in the area were a 15min walk from the place which made it really easy to get to. There were great shops in the neighborhood too and a 24/7 convenience store across the street with snacks and drinks. I felt very safe and comfortable. Thanks Barbaros for a great experience in Istanbul!