Ismail is very committed to quality and service. Everything from check in to check out is very well organized. A helpful PDF was provided with all sorts of important and helpful information. Ismail was always available when we had a question and when we had one small problem, it was fixed extremely quickly. So helpful! It really helped us to make our first time in Istanbul a great one.
The apartment is exactly as described and it's a pleasant experience. It feels very safe too. The location is amazing as it is only a few minutes from the busy Taksim area, but not exactly within the bustling area. The public transportation is outstanding with access to the Taksim metro station as well as the funicular from Taksim to the tram. The tram can take you to the lovely Karaköy, Eminönü and Sultanahmet areas in a very short time and the funicular makes it so you don't have to walk up and down the steep roads if you're tired or not so well on foot. In the small streets around the apartment there are many convenience stores and food places if you need anything quickly, which is super convenient.