Lisya is great, she had a man come deliver the key to us on check in. some places in Istanbul don't have an Air Conditioner so it was wonderful this place did. the view is wonderful. there is some noise but it usually quiets down around 11pm or midnight. when we went they were doing construction on the neighboring building which was constant noise during the day. it didn't bother us too much since we spent 90% of the time roaming Istanbul. the amenities all work fine. if you plan to cook inside then expect a very slim kitchen - it has the basics and nothing more. overall i gave it 5 stars as it was plenty for me and my girlfriend to enjoy Istanbul fully.