The apartment, while a six floor walk up, matches the listing perfectly. High ceilings, two bedrooms and an amazing terrace await… if you make it through the building entrance on the first floor. More on that momentarily. Sleek, well-placed decor is scattered throughout.
Having rescheduled this trip by a year due to the pandemic, we were eager to arrive and found the host to be super communicative prior to arrival via what’s app and the Airbnb message portal.
Our first nights stay was a breeze; grocery stores and so much more are within walking distance and made the apartment feel like home.
Night two, however, dealt an unfortunate hand and our host was turned into a ghost. Unable to access the main building door with the provided key , getting assisted by locals and ignored by in building neighbors we made several calls and texts to our host that went unanswered for over two hours. At 9pm, local residents were in a lock down so we knew there wouldn’t be anyone else exiting the building to let us in. We had no other option other than to check into a nearby hotel for the night, with nothing but what we had on us from our day of sightseeing.
After hearing from our host later that evening, we were assured that we would be able to access the apartment in the morning. However, after collecting our things, we decided to check out two days early as we didn’t want to risk being abandoned on the streets of Beyoglu for another night.
A legitimate reimbursement request for our hotel stay was forwarded to our host and ignored. Once Airbnb customer service was involved, the request was declined by the host and thankfully Airbnb made it right .
The lack of customer service is what landed this two star review. Again, the apartment is beautiful but absolutely not worth the hassle and potential lockout.