We are family of five with 2 kids and clean place to stay during our vacation is our top priority as our kids are prone to allergies. We stayed in Ed’s place during our last three days of a month long wonderful holiday in Thailand. We first stayed in another townhouse in the same facility for three weeks and all I have to say about that host and the property is nothing but positive comments. We went out of Bangkok for a week and it was another wonderful Airbnb experience. As vacation turned out to be fun and adventurous we decided to extend our stay for a couple of days so that we get to stay in Bangkok for Christmas too. Since our previous host in Bangkok had his property fully book for the period we decided to book Ed’s place for two reasons. One was the wonderful location and two Ed’s town house was exactly identical place in the same facility of our previous host. It was a nice quiet location with nice pool which our kids enjoyed.
We checked in with such huge expectations and our wonderful vacation was almost ruined by what we have seen. Entrance of the house appeared never cleaned and dusted off. Dirts swept off the house were there. The house appeared to be like it was never used before. Check-in was alright as Ed had keys kept in the key box. When we entered the place the smell of mildew and mold hit us. Floors were sticky and appeared need for better mopping. Sofa in the sitting room was too dusty and full of allergens that my kids started sneezing instantly. Kitchen sink area looked dirty with lot of stain marks on countertop. Sink faucet was shaky and was like it was almost falling. Upstairs floor were wooden and appeared okay but a bit slippery maybe due to the chemical used for cleaning. Each room had sofas which again was dusty and bathrooms were dirty. Whoever cleaned toilet seats was too focused on areas visible hence on sides of seat and behind the seat were totally untouched and full of mold and mildews.
We instantly informed Ed about these issues and he took so much time to respond. He response was that he would send someone to clean next day. He didn’t seem to bother when we told him about our kids allergy. Something we don’t experience with Airbnb hosts. Our previous host was so responsive and would attend to any matter we have taken with him. Long story short we started cleaning the place ourselves so that our kids would sleep peacefully. Next day the person he told us about came at 17.30 with a mop and stand fan we asked for. and ran it on the floor of sitting room and left in just 30 minutes. That was the cleaning he promised.
Since we were with kids Netflix was important and when we checked the language setting was in Thai and we asked Ed to help us with it which he didn’t even bother to respond. His next message was the night before checkout giving us checkout instructions and with some standard apology for any inconvenience caused.
Nevertheless we didn’t want a dirty place and some unresponsive host to ruin our month long wonderful vacation in Thailand. We just tried our best to spend those two days smoothly and not getting frustrated over bad experience during that very short stay. In the end it was a wonderful vacation which our family enjoyed despite the bad experience at the end.