Upon arrival you enter a rather sketchy alley and at the end is the property which is beautiful. This isn’t really an Airbnb, but rather a hotel. There is a concierge/ host the entire time to assist you as well. I had a group of 25 people. We rented 2 floors, 10 rooms total. There is no elevator, so make sure you ask which level you are upon booking if someone is disabled. It came with breakfast every morning made to order, it was great. Location wise, besides the alley, it’s a great spot to get around Bangkok. The pool is cleaned daily and the maintenance man is super sweet and kind. All listings on their page advertise the beautiful rooftop deck. This is where my positive review goes down. The first picture posted on my listing of 5 bedrooms i purchased is of this gorgeous rooftop deck. It is also the first picture on my second set of 5 bedrooms listing i purchased... then the description also says that the deck is a common area for all guests in the building during “public hours” which is listed in the details... however when we arrived and tried to use it, they kept saying “oh sorry it’s private event tonight” “it’s private event
this morning” “it’s private event right now”. No matter what time of day, or what day it was, it was always private. I was very patient and understanding a first, until I realized our trip was coming to an end and we never got to use the area we purchased the entire time... so i finally asked, is it private my entire stay???? Yes, she replied. She never said that when I checked in, she made it seem like it was just for an event. She rolled her eyes at me when I told her it wasn’t fair to our group that they falsely advertised to us. She said i need to respect the other guest who booked the room up there. I asked if they paid more for it and she said “no, you just have to ask for it”! No where in the description does it say it can be privately booked your entire stay! It says for use for the entire property! She kept saying we must respect the guest up there and that’s why it’s locked. What about the respect to my group?? I explained to her that as a large group of 25 is very difficult to travel together so we booked this Airbnb for the simple fact that the rooftop would be a place we could all meet and relax together. Without access, the whole point in booking this place was gone... She said she would talk to her manager and she care back and said “what time do you want to go up there because i need to walk allllll the way up there to unlock it for you and i need to ask someone to watch my desk so tell me now what time you want??!!” I almost just said never mind because she was so rude and i hate confrontation but my group reallllllllly wanted to watch the sunset just once from there so i sucked it up and asked for 6. She met us up there at 6 and she watched us in annoyance the entire time like she was waiting for us to leave so she could lock it back up again. It made us so uncomfortable we left after 30minutes. I understand that dealing with a large group of 25 can get annoying, but you sell the floors in sets of 5 bedrooms, which makes me feel like you should know how to handle larger groups. I’m sorry it got annoying that 25 different people asked you 25 different times when the rooftop would be open. It should be put in the description that use of the area is not guaranteed. I would’ve stayed somewhere else had I known.