I never had the chance to meet Tiw personally, but in the communication over airbnb she was always friendly and helpful. Tiw deposited the key card at the (very friendly, always smiling) security guard. I found the apartment clean and 100% as seen on the pictures. The water dispenser and the air condition were very convenient, I appreciate that! I also liked the roof pool. I used it twice and had it both times for my own. Thank you for the nice stay, is is definitely worth the price!