We decided to go with this apartment as it was one of the few apartments that offered Netflix, and the previous apartment we stayed at was unavailable. Prior to the trip, precise directions on how to get to the apartment were given and the apartment was located in a good area (within short distance of Chit Lom BTS) so we were looking forward to getting there. The apartment itself was decent and exactly like the photos showed but there were definitely many areas for improvement. 1. Check in Knowing that our flights lands at midnight, we informed the host (several times in fact) that we will likely only reach the apartment after 1am. To this, they assured us that we can collect a key card from the lobby reception outside the building. However, upon reaching the apartment building, there was no one at the reception except for a security guard who had no means of getting into the building. After making several unanswered calls to the host, we had no choice but to look for a hotel (spent almost an hour since many hotels were fully booked). The next day, we were informed by the host that she had a headache and was unable to receive us at the apartment lobby and had placed the key card in the mailbox instead. What we didn't understand was, why couldn't she have left us a message? Plus, how were we supposed to get the key card if it was in the mailbox located INSIDE the building which we had no access to? Offering to refund our first night of stay and a complimentary Starbucks card, we decided to just let it go and head towards the apartment after checking out from the hotel. Upon reaching the apartment, there was once again NO ONE at the reception. Being really annoyed at this point in time, we opened one of the drawers and managed to let ourselves in using a card we found (Note: yes, we shouldn't have done that and were scolded by the receptionist afterwards but at this point we were really frustrated). 2. Check out Wanting a late checkout, we wrote to the host before our trip and were told that someone else had booked the apartment so checkout is at 12pm, which we were okay with as we decided to use a bag deposit service at Central World. At 11am, a lady knocked on the door and though she didn't speak English (not even numbers), we could kinda tell that she was there to process the check out as she kept pointing to her watch. She couldn't understand what we were trying to explain to her but was kind enough to leave us till 12pm. Prior to this, we were not informed of how check out should be and thought we simply had to placed the key card back in the mailbox by 12pm. I understand that English is not a native language for locals and the lady we met...