Mook was wonderful communicating the address and information leading up to the trip. He even helped us book try to book reservations for dinner! Only miscommunication was that the key was left in the mailbox. That was initially a little scary since we had just finished traveling for 36 hours and the security guard told us he didn't have a key. But everyone was very helpful and nice during this and we were in the room in about 20 minutes! Highly recommend this apartment! Clean, great location, and views. And yes, the pool is just as lovely as the pictures.