We have been stayed in the apartment for 4 nights.
The apartment is very old when the first day we checked in, we found that the air conditioner of the double room is not working. We have immediately go to the reception and ask the staff to fix it for us. They said they can spend the afternoon to fix it. After a couple hours when we back from dinner, the receptionist said it is fixed, the reason is that the air condition is too old, we have to wait for 10 minutes to make it work. However, when we went back into the room it was still not working. We have to go down to tell them again. They have then ask another technician to came for a look. The technician said because the size of the air condition is too small, it will take time to be cold, but actually we have left it for more than 5 hours and is still not cold at all! We ask what can they do for us as one of us will have no room to sleep, the room will be too hot to sleep in. The staff only said we have to wait till tomorrow to talk to their manager and she will deal with us. We have to share bedroom on that night.
Next day morning we went to the reception to look for the manager, the manager just ask us to give them one day to fix it. We told her we have already gave her a day but they can't fix it we don't mind to give them one more day but we just hope she can give us a word what if it still can't be fix. The manager said she didn't know we have the problem since we checked in. There obviously a communication problem between the manager and her staff. We ask what if the air condition still cannot be fix? What can she do for us? She just said it will be fix today. As a guest, we just want to know what can they do for us as we would like to know about the solution no matter it is fix or not. They should have tell us the back up plan at least we can feel comforted at the moment. Fortunately it was fix at the end. However, the attitude of the manager is really unhelpful. She didn't even apologise for any inconvenience. We feel so disappointed.
Moreover, we are not allow to use the guest lift, we have to use the delivery lift every time which is always busy in the morning and afternoon, you have to wait for at least 5 minutes.
The only advantage is that the location is really close to the BST. It only take 5 minutes walk to the station. Apart form that, it was a bad experience to stay in here.