The host was fantastic. My luggage did not come as I had a missed connection. The baggage was to arrive at 5 AM. By 6 AM it still had not come. Because Thai is not one of the languages I speak, I left a message for the host via AirBNB to ask if the security could please collect the bags when they came. I got an instant response even at the early hour saying the security had been contacted. This host proves that you don't need face to face contact to run a wonderful business. Communication from the host was super and the security at The Arni was great. I would stay there again.