My husband and I booked Yan Ni's place for 29 days but left on the 10th day losing $433 as the host refused to refund it. Nobody wants to leave a poor review but next guests deserve to avoid the terrible situation we had at Yan Ni's place.
Pros: The co-host Berry was responsive to inquiries via Airbnb message box. The early check-in was permitted and the check-in process was smooth. The building's facilities are nice and clean, particularly use of gym and pool.
Cons: The in-room furniture and amenities were very old. The mattress was sagging in the middle; the bed sheet had stained; only two bath towels were provided for our long-stay and they were extremely old (like the ones you would probably only use to mob your kitchen floor); kitchen cookware/utensils were extremely worn-out (particularly two burnt/melted/blistered plastic spatulas, and only those two were provided). Right after check-in, we requested the host to provide extra clean bath towels, but the host ignored it. We suffered from back pain with the middle-sagging mattress. As the host was not helpful with our request for extra towels and we did not want to encounter the hassle of having to move to another place, we did not complain about the mattress hoping to get used to sleeping on it. That was our mistake as our back pain got worse. When we complained about the mattress and involved Airbnb Support, the host agreed to replace the mattress but can't confirm the delivery date. We lost our trust in the host and decided to leave the place to avoid our holiday vacation being ruined.
I submitted my claim to Airbnb Resolution Center for $433 refund of the remaining unused nights. Airbnb was not able to mediate the claim as the host refused to refund and that my complaint came more than 24 hour after check-in.I hope that my review is informative to next guests and constructive to the host, and that the host has already replaced the mattress, bed sheet, bath towels, and kitchen cookware/utensils for next guests. I also hope that Airbnb would ensure a Superhost furnishes the accommodation with adequate in-room items, not the stuff one would throw away at her/his own home.