We were pleasantly surprised by the highest level of customer service we have encountered in Thailand yet, this being the fourth time being here. Staff were welcoming and friendly. They allowed 3 travel companions who were killing time before their flight that day to use our room and pool, even providing them (non-guests) with Wi-Fi Passworts and pool towels! They also allowed early check in at no additional charge. As we missed breakfast they provided us with packed meals that were really tasty for us to take away. Another plus is that Paseo mall and markets are in walking proximity. Overall, best hotel yet. Absolutely recommended to any traveller.