Absolutely horrible experience. I was surprised when they told me the hotel was full when I arrived and that I was being upgraded. I was equally surprised that when I checked out they increased the cost $450 baht per night. How nice of them!
The management was as cold and cruel as I have encountered traveling the world. I doubt I will find a more bitter and angry individual in Thailand than the manager at this hotel.
Vote with you money and go elsewhere, maybe where they value friendliness AND professionalism.