We never met the host as she was at work. We did not get any message or call from her during our stay except for the day we were ready to checkout. The security guy was very helpful and friendly. We stayed here for 3 days and room cleaning never happened even though we were charged for it. Bed was very comfortable. Internet was very good. Hot water did not work and we did not bother getting it fixed. The building has no elevator, but it did not bother us as we were staying on 2nd floor. Please check with the host ahead If you are traveling with heavy bags. If you are a smoker there is a small balcony for it. The BTS is about 1.2 km walk from this place. The overall experience was not bad.