Host is very responsive and will help BUT keep in mind the following.
1. My rental was nothing like in the pictures, photos show beautiful view and I got the different floor and it was facing other buildings. I suspect the room I booked was already taken so they tried to wiggle me in different one and play like it was ok. Well it isnt.
2. You will have to wait for someone to open doors leading to elevator because you dont have face ID
3. I had to upgrade to different room and pay for the difference in price
Otherwise the building and staff are great and room was super clean, but double check accuracy before you book