The hosts own the laundromat next door. They offered to do laundry (great perk). However, two pieces of clothing were missing and there was no message from them for 2 days. If it's unintentional, then they should've reached out. If it's intentional, then they're just not trustworthy. Of course, they say it's by accident since they didn't see the items at the bottom of the basket (not sure how that's possible).