The host was very pleasant and nice, nothing against him at all. However the reasons for 3 stars is due to the suite not having hot water in 1 of the bathrooms for the first 3 days of our stay (half my stay) when it came to renting a shuttle for my friends to get to the airport through Ms Palida the guide, the shuttle never came and my friends ended up catching a taxi 30min after their scheduled pickup. MY shuttle driver for a tour I booked got lost and had no GPS and drove me around for 45min inside the city going in circles. I was not pleased one bit. I would be wary to book tours through Ms. Palida although she and the host are both nice people.