We never met Pammy but she was very nice and helpful over the Internet and quick to respond. She provided water bottles and shampoo / shower soap and laundry detergent - which was really nice! The room itself was great and really comfy and perfect for what we needed. The TV did not work though and there was no the best view (the side of a building) but the view from the pool was good. The main downfall was the location on Soi 13 - the alleyway and that general area was one with sketchy men, weird bars, and 'massage parlors'....I know that can be hard to get away from in Bangkok but I've visited before and been able to avoid it. So that was disappointing. However there were also legitimate and great massage parlors/ spas and restaurants in that street that we went to and got great massages. One option would be to take the street on the other side of the building to somewhat avoid it - but around Nana station it's slightly sketchy anyways so it's hard to avoid. If that doesn't bother you then it's a great place but if it does I would avoid that area of town entirely.