She was quick to reply by email and answered my questions. When I arrived, her English was not as good as the emails, but the place was exactly like the pictures so no problem. The place was very nice and clean. The internet was a little slow at times because this is a hotel and not a private residence. If you are traveling to Bangkok and need a budget place and plan to wake up early everyday then it is great. But if you plan to sleep in, there is construction on 2 buildings nearby. Not sure what time it starts- after 8 but before 12.