The host was extremely unresponsive. As soon as you leave or enter the apartment, facial recognition is required, so we had to call a friend of the host to unlock the gate. The process was extremely inconvenient. This issue wasn't disclosed before we made our online payment.As soon as we entered the apartment, the TV did not work, and there were no utensils for preparing meals, which we asked the host to provide. It took the host an entire day to provide the utensils.When we complained about the TV, the host said that one repair man would fix it, but it still wasn't fixed.We weren't allowed to use the gym or pool. When we made the full payment, the host failed to inform us that we were not permitted to use the pool and gym. Our host told us that people staying more than one month can access the gym or the pool if they want to use them. Why then did they upload pictures of the pool and gym to the internet? These pictures were misleading.In the apartment, there were no cleaning tools when we asked our host for some. She falsely told us that there was a vacuum cleaner, but when we went to look for it there was none. When we asked her later, she said she wasn't aware there were no cleaning tools. We have to pay 750 TBH per day for room cleaning service if we want a cleaning service.
The host misled us by showing us fancy pictures on the Airbnb app, resulting in an unpleasant stay. If you book the apartment, you will be disappointed. Ask the host for everything before you make the full payment.