It makes me uneasy to feel compelled to have to write this review. I do not typically write poor reviews but feel that is is necessary for others showing interest in this property. Kara's place is listed as a 5 star place on Airbnb. We had nothing close to a 5 star experience. Not even a 4 or 3 star experience. I have stayed at many Airbnb properties over my many years of travelling the world and this was by far my worst experience.
Upon arrival to the property, after paying for a night in advance to secure the place for my early morning arrival into Bangkok, I did what many travelers do and took a shower. The shower drain was broken and the entire bathroom would flood after literally one minute of using the shower. I reported this issue immediately and it was not until the 3rd afternoon of being there and reporting it to Kara for a third time that someone showed up to fix it. I have documented proof via pictures and videos of everything, if it is necessary to show this to someone with Airbnb. I have also kept all of my correspondence with Kara to show how we attempted to handle this with courtesy and professionalism. Her correspondence with me was ludicrous, to say the least. Also, we were given only one towel for two people for the entire stay and this was reported immediately as well. After asking for another towel, we were told is would cost us 200THB and that "Auntie" was too busy to bring us one. We only received an additional towel after asking for a 3rd time! Aside from this and that the photo shown on Airbnb is not how the place actually looks; you will see what I mean if you choose to stay there, there were a couple of other issues that we had with the place but I am choosing to abstain from mentioning those as I simply do not want to pile on further.
The final day of our stay, I received a message from Kara asking if the issue with the air conditioner smelling had been fixed. We never had this issue and it simple showed me that she seems to be putting out various fires at her properties and was mixing us up with a different tenant. More importantly, I must mention that I received a long message from Kara on the last day, essentially begging us to not leave a bad review. If she took as much time handling the issue with her place with simple customer service, as she did writing this message, we likely would have had a much better experience and she would not have to receive this poor review. Best of luck to all of my fellow travelers out there!