The receptionist was very helpful and polite and the location is close with BTS but that is it. The check in area is not in the building you need to go other building where is end of the ally. There is no lift in the 'hotel'. I do not want to call it is a hotel. The 'lobby' stinks like mold seems like it has been flood.
At the very first time I got in the room I turn on the air-condition and I started cough. I looked in the AC, there were full of mold. So I turned off the AC and asked to front desk clean it. (It is dangerous to use molded AC. according to CDC.) After I went out like 3 hours later I came to the room and check the AC, it was not cleaned properly they just wiped with rags. The AC was full of mold still. I could not use the room without AC in hot and humid BKK weather. I proceed refund process and got fully refunded.
After I check out, the host messaged me.
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We've accepted your request. We don't feel that the full refund was fair as this room is a room that we usually sell with less complaints we didn't want you to have a bad experience with us
We hope you enjoy the rest of your time in Bangkok at whichever place you decided to move to
We understand it's your right to leave a review but as we've provided you with a full refund we would request you to consider this matter resolved and don't leave a negative review. We do however respect your decision regarding this
it is inexpensive but you should find other accommodation.
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Thank you for full refund for me. But I need to write this review to prevent the other people have the same experience.
The host said they clean the AC every month. However, it does not look like it. I will post on google review as well (if they said 'we are sorry we will fix it right away and it wont be happen', I would not write this review. I assume they will not clean it properly and take another guest who does not know how dangerous molded AC is and don't know what to do when they have a problem with Airbnb host)
I am not happy with the room condition and how their reaction for the situation.