i never leave a bad review in my 6 years of using airbnb extensively around the world. i was reluctant to write but i was encouraged by another tenant there too who had same bad experience. 1) instructions inaccurate and incomplete. we couldn't find building. wrong passcode for door given to us. never tell us about keys and locker. 2) Wi-Fi not working ; i text many times over 3 days, no response. i am appalled by this host. charging expensive just because of some lights. 4) 2 beds, higher one very difficult to get up to if you are not agile teenager. (a small ceiling; got to crawl up) 5) 5 flights of staircase to climb to unit. no lifts. unit is unsuitable if you cannot climb stairs. nonetheless the positive points are aircon(very strong) and heater very hot. location is good too. lots of nice food around. short walk to platinum mall.