They gave me clear instructions on how to check in since it was a Sunday and there was no staff. When i got there the capsule that i was assigned to had coins garbage and someone else's belongings inside. I tried contacting the host and he was unresponsive for 8 hours until Airbnb contacted them about my issue. The company gave me a three dollar refund for the inconvenience that it caused which is hardly enough in comparison. I had errands to run in the city and this little mishap really ruined my first impression of Bangkok. The only thing the host did was apologise, however i doubt I'll book with them again. Other than that everything was quite nice. Main things to improve, communication with customers and management.