Amy was very responsive and helpful! She had her parents meet us right outside the condo. They walked us through the building showing us which keys to use, where pool and fitness center were located and how to use everything in the apartment. The space was perfect for us, new and centrally located right next to the BTS train station, very easy way to get around the city!! Kitchenette and bathroom all stocked with small amenities. I'd highly recommend this space for anyone looking to explore Bangkok!!