The place was really lovely. It was very clean and spacious. It was good value. The location was good too.
The communication however was very offputting. The instructions was clear that check in was until 1am however the cleaner would be there from the morning until 10pm and any check ins after 10pm would have to use the key box to get the key. We were travelling a lot around Thailand, stayed in 6 air B and Bs and this was the most difficult one to check into.
I purposely chose all air B and B with self check in because we’d be travelling around at unsociable hours.
You normally get key box instructions 3 days before with a code. On the day of check-in, in the morning I asked for the box code as we’d most likely be checking in after 10pm when they’re cleaner would be gone. One of the hosts said “we will give the code to you later at 10pm.” Thought that was unprofessional as all the other air b and bs we stayed at gave the key codes days before.
As it approached 10pm and a few minuets after, I sent a few messages asking why we hadn’t received the code yet. We had just come back from visiting my Thai family in Taling chan. No response at all. It was about 10.15/20pm I then phoned the main (female) host who hadn’t even read our messages. I told her we were on our way as we were just a little lost but we needed the code. She then messaged me after saying “are you the one that called me? I have asked my cleaner to stay on later to check you in.”
The instructions in the email and on the website was that the cleaner was only there till 10pm but any time after would be self check in through key box. I think it was very obvious they didn’t trust us. this annoyed us because we barely got a response and had to wait for a code we never received in the end. On top of that I already sent them a passport photo weeks before as well my air B and B account being approved officially with passport proof and a photo of myself. They could have just asked me to send a photo of myself that day so they could match it to my passport, but instead one host told me I would get the key code at 10pm, then ignored me and then another host saying the cleaner was in fact waiting for us to check in past his working hours. The second host didn’t even know we were there until I phoned her, which just shows they didn’t read their messages at all.
Although the place is nice, I wouldn’t go back there because of the check in hassle and the unprofessional manner and confusion the two hosts caused. This was the only air B and B out of 6 we went to that gave this kind of hassle and all of them were self check ins too. If we were already verified on air B and B, I don’t understand why they needed another copy of my passport in person.