It was very easy booking with Michelle, in fact I booked early morning and had checked in by lunchtime the same day! Although I never met Michelle she was very helpful when I had to deal with a driver that didn't speak English. I would recommend this place for a single or couple who wanted to have an extended stay in Bangkok and live life as a local. One thing to note is that the room is on the 4th floor (top floor) and there is no lift. If you have heavy bags or were elderly it would be a struggle.