Good communication. Easy, straightforward check-in. Safe, clean, super friendly and helpful. Nothing glamorous, but plenty of space and comfy beds. The kitchen was large (for Asia) but rather bare. Don't plan on doing much cooking. The building is in a safe, accessible neighborhood, and was the perfect location for my family to stay in and tour the city while I attended a conference nearby. You are surrounded by the embassies of many countries....but also by highrise construction sites. Even with the construction, the apartment was quiet and peaceful.