Pong and Thanny were very helpful during our stay in Bangkok. We could contact them anytime we liked if we had any questions. They contacted us beforehand in order to give us detailed information about the place and how it could be reached via taxi. Although we got this detailed information some taxi drivers were still a little confused, so we had better experiences with uber.
The place itself is very clean, neat and nice. You can relax there during a stressful day in Bangkok or after your long flight or bus drive.
Thanny and Pong even let us in a little earlier so we could put our luggage in the room. Overall a great experience.