Check in was easy. Their representative met me in front of the building and walked me through the entry process and the basics of the room. Location was excellent. The condos sit above an office building, and some of these businesses could be very helpful to some guests, including sports bars, visa services, real estate companies, coffee shops, and a whole row of ATMs. I have to say that I was intimidated by all of the signs threatening prosecution for short term renting. Seems to be illegal. The room itself was large and comfortable, with a nice view of the city. Kitchen was well stocked. Bed very comfortable. Plenty of hangers for my clothes. Having a washer and dryer was very helpful, as I had just returned from two weeks at multiple beaches and all of my clothes needed a good wash. TV was ok but only 2 English news channels and no way to plug in external media. Probably the only real criticism I had with the room was that the AC unit was noisy and inefficient, may be tough to stay cool come April when the temps approach 40 C. The pool area was great, many lounge chairs, nice little park area off to the side. As for communication, I will start by saying that other guests have stated that communication was excellent, so perhaps my experience was not usual: Early in my stay I wrote to ask a question about the electronics. This question went unanswered until the night before checkout when they wrote with check out instructions. There were other questions I wanted to ask but didn't bother asking due to the lack of response to the first question. I would return to stay again but would ask for better communication up front.