clean and cozy
especially convenient location
we generally stayed comfortable except shower booth problem (sewer in shower booth was blocked from the first day, NOT because of hairs)
BUT was so angry at the manager's irresponsible attitude
I asked about early check-in before making a reservation
If it was a private lodging, I would have reserved another night but it was a hotel with several rooms thats why I asked if it was possible or not
I don't mind the extra charge
(As it was a trip with my parents at dawn, they needed a break first and I got answer of it)
Before I went to Bangkok, we had talk again about early check-in and got a instruction in details for self check-in but when we arrived, there was no keycard anywhere (he said leave the white envelop with my name, the keycard is inside the envelop)
I kept calling the manager, but he didn't answer the phone (even make international call because he didn't answer the my local phone)
We had no choice but to roam around the quarters for more than two hours
we were already too tired cause of dawn flight, extreme humid also but above all, I was already exhausted to this ridiculous situation before I even started my trip
I though they had forgotten to leave the key card by mistake
What the staff said after 9 o'clock was even more preposterous
She said
you can't check-in early
the manager doesn't know anything
he doesn't know well and just speaks
And showed me a monitor which is fully booked
Then, someone who is staying now had to check out at 12 and they clean up and would prepare until 1
anyway thank her for trying to solve this situation
the staff takes care of what the manager has done wrong
I also operate a lodging business in my country
so totally understand about fully booked
I know the hotel can not leave a room vacant cause of my request
But at least if he knew we were arriving at the hotel at 7, of course he had to tell me about not being able to comply with my request the day before I arrived
no message no answer the phone
It is hard to understand that this behavior of a hotel manager
If he had notified me at least the day before, I would have made another plan without giving up my time in front of the hotel
I wasted my time because of the manager here and got bad image about Thailand