We picked up the key from the lobby and also left it there when we left. The place looks just as in the pictures. We had more family over for our christmas dinner, and the large space made it very comfortable for us. The BTS (skytrain) was close by so the location was great. The only downside was that there were only 4 spoons, forks, bowls etc and no knives so we bought our own plastic cutlery.