I wanted to see the room before booking through airbnb and was shown a better one than I got later after booking. The staff said that it was misstake. But I showed exactly one I booked later in my phone. By the way, when I later asked to change the room to a better one, witch I saw, the staff said that they were no longer available, even though airbnb showed even a few available.
And uppon check in I couldn't pay with a card at the hotel, only cash, even though I used the card perfectly everywhere in Bangkok.
After that the staff was nice. Hope they improve these isues.