Tatiya is super responsive, almost within a few minutes after I sent her some messages even though she is vacationing in Europe. She is very thoughtful in arranging for the main gate remote control for me as my fiancé and I was driving and would need to park our car in the house. Her townhouse is incredibly huge and clean and complete with all kinds of amenities you'll need. Her 3 cats are friendly, will hang out around us when we're home. Her townhouse is exactly what she described in the website (so be prepared when you need to climb flight of stairs to your room). Tatiya even recommended us her favourite massage place which is really good. Thank you so much , Tatiya!