Phoebe has been great with keeping contact whenever I had questions. I had to change my reservations 3 times (I know, annoying) but Phoebe always came through and never had an issue. Although I never got to meet her, Kai her assistant was patiently waiting for us as we arrived. We had a really late arrival upon checking in. Some confusion with the address but thankfully, Phoebe provided us with Kai's number in advance to assist. She was really funny and helpful. She provided us with enough blankets, pillows, towels and tourist information which was very helpful. The apartment looks exactly how it is in the image gallery. The views are AMAZING and we really did cherish that moment. Sadly we never got to use the pool because we were so busy sight seeing but it did look clean. Didn't really see anyone swim though which is nice especially if you want alone time. The security in the front entrance and at the lobby always greeted us with salutes which I thought was cool and we always felt safe. Transits are close by 4-5 blocks either way and Silom Road is a short walk. All in all, great place to stay with friends/family. We were a party of 5 friends and stayed for 5 days.