The room is nice and clean. It’s a self check in system. I first had issues finding the place with the correct address. The host bombards you with waaaaaay too many messages before your stay in my opinion to where it gets confusing. Once we got to the room there were some things but a lot missing. The towels were the scraggiest things I’ve used and the bed was HARD. The first night we were there the security alarm went off which was insane. I had to message the host for help. The next day when it rained the room literally flooded. Initially the host wasn’t very helpful at all and honestly seemed reluctant to helping. The first response was “I hope the rain stops soon” but by this point the entire patio was covered. I started telling him it was coming inside and he said he couldn’t get anyone to go over. I even tried to help fix it, but that didn’t work. FINALLY after more pushing he was able to find someone and when I asked where else were we supposed to go he suggested I google hotels. Eventually, after someone had come a LONG time later (by this point I was sitting on the bed because the entire floor was covered), he said I could stay in one of the other units. It was literally not rented by anyone and readily available so I don’t know why he didn’t suggest that in the beginning. It felt rude and like he wasn’t really trying to accommodate even though this was a crazy situation that was just brought on by the weather. By the end I was able to move to a new room but Jesus that was the most hectic Airbnb experience I’ve had. If I hadn’t been in the room at the time our stuff would have been waterlogged. Simple actions like leaving a backpack by the front door and our laptops and everything would have been ruined. He told me at least that the flooding was a one time issue but