The studio is all new, the furniture is nice and makes the little studio feel comfy. The shower is super good, but the mattress is weird, I hope they change it (we could feel the strings). Location is not really good, but it is possible to get to downtown in about 40min I'd say - after walking, getting a shuttle, and walking to skytrain and after some stations you find nice places to explore. On Nut neighborhood itself does not have big things to do.
Whenever I needed to solve any problem, I'd ask utd living through skype and usually they would answer quickly.
If you want to save money and stay in a isolated environment inside busy Bangkok, this place is good.