Overall our experience staying here was fine. Check in was great and communication was easy and straight forward.
The location of the apartment is okay: it’s on a busy road which can get congested and it’s not as close to Thonglor as we initially hoped. The building is fine too. Nice facilities and a helpful front desk.
The apartment itself js exactly as shown. It’s cute and we were able to cook. We really didn’t have any major issues until we realised a few days in there were cockroaches. Having lived in Asia for years, we weren’t adverse to dealing with the odd bug or two but when we realised there was clearly in an infestation we decided to leave ahead of our check out date.
Our host was responsive and apologetic regarding the issues of our stay. We were impressed with the host until we probed further for a partial refund and then the responses became rather unpleasant. We were told (amongst other things) that the host doesn’t always believe that the customer is always right and that I had aggravated him because of my apparent demands over a refund. The host was very angry that he couldn’t rent out the dates to another customer and that essentially he would be out of pocket. From our point of view the apartment was not up to the standard it should’ve been and we were well within our rights to ask for money back.
Needless to say we were shocked at these responses and couldn’t really believe that the host would consider a pest control issue as something a paying guest would like to deal with during their stay. Who wants a visit from pest control during their city break?! I ended the conversation by leaving it up to the host how much he felt we should we refunded and we received two out of five nights.
We moved to a much nicer air Bnb where the hosts could not be more accommodating. You get what you pay for!