I am sad to leave this review since Sen has been good with ccommunication.
However my family's experience is really really bad. Cleaner person finished late, smell of the house is really, really stinky/bad (old used socks), cockraches everywhere 😭, NO WIFI FOR 3 DAYS! we have told them many times about our concern, especially the wifi, but no action has been made. We are very disappointed... We even bought aerosol to improve smell. the only good thing we can say is just the security. Malls are not really close (7-10mins to Pratunam) sorry but we are not really happy with our stay. Hope you could improve asap for your future guests.