Saowaluck is so lovely and helpful. We unfortunately didn't get to meet her but check in was very simple and she was readily available to help us over the phone with communicating with taxi drivers, security guard, etc. Even at 5:30am when we arrived!
Her apartment was beautiful and so clean! It looks exactly like the photos and was perfect for me and my boyfriend for the two nights we stayed. She provides many helpful handbooks and maps and suggestions as well! It was a bit far from many of the tourist sites we wanted to visit in the city center. Taxi took about 40 min - 1 hr with traffic but was always less than 200 baht. We took two busses into the city one day as well which took 2 hours but was really fun!! And very cheap.
We would definitely recommend this apartment and would love to come again!