I didn't meet Naamtran during my stay, but there is security at the building 24 hours a day and had no trouble picking up the keys. The condo itself is larger than I thought, and had all the necessary amenities for my one-month stay. The pool on the 4th floor is fantastic -- a nice little oasis in the middle of Silom. It's about a 5 minute walk to Chong Nonsi BTS station, and the location is excellent if you want to take advantage of the nightlife and markets in the Silom area. WiFi was excellent as well. Overall, for the price you can't beat a stay here.