Noy was very responsive to my queries and very helpful. The apartment was fantastic. Its clean and neat. It's at a very convenient location and Noy even made recommendations on where to go and what to eat! Love her to bits!! Lack of wifi is no issue as we bought our own sim card. If I were to nitpick, it would be lack of cable TV. But then again, there's nothing an iPad or tablet couldn't solve. I will definitely stay again if I'm going with a big group!!