The service is absolutely poor and unsatisfactory.
Firstly, you are not responsive. Sometimes, it took you few hours to reply back.
Secondly, the way you provided info for staying is really poor. We didn’t receive the manual and other detail until we ASKED you. You should’ve provided those info few days before our stay, NOT when we arrived and asked you. Even after we asked, those info was so unclear as we have to figure out by ourselves how to solve it.
Thirdly, our room was NEVER get cleaned for whole stay and garbage was accumulated. You said you reported to the maid about cleaning and you didn’t make sure if our room was actually cleaned. You didn’t complete the process properly. Even you said it’s your fault that you forgot to ask the maid to clean, you still acted like you don’t care. But, we were charged for cleaning service, and we never get them.
I would NOT recommend this to others.