Most of te communication was through Bee but her dad, Timon , was there to greet us at check-in. He was helpful in suggesting activities and arranged a taxi to take us to the airport at the end of our stay. The apartment is a 10minute walk to the sky train and ferry station. You're close to most of the tourist things without being right in the middle. About a 15 minute walk from Sky Bar. We really enjoyed our stay and they were excellent with any communication needs.