After we made my reservation M told me the apartment was available early in the morning so we arrived at 7:30. I texted M after we arrived with a question about the condo. She responded in 5 minutes and her English language skills were very good. The condo looked exactly like the pictures. The building was very well maintained and close to the BTS. The swimming pool was well located and clean. We did not use the gym. I had a question about the air conditioning and M sent someone to help me within an hour. The condo had a washing machine so we left with clean cloths.