We never met host, but communication was good and reception very friendly/helpful. Construction noise wasn't bad at all, but be sure to ask for 'quiet' side of hotel. The pool is a plus! The place is clearly not on par with its heydays of 2011/12, judging by the awards it received then. It's a bit run-down and outside areas (also balconies) need more attention. You can make espresso/cappuccino in the mornings for free on 2nd floor in an eerie space that used to be the restaurant. The floor below that is now some storage/dumping space - visually not very inviting. If you're just staying in room or swimming, all is fine.DVD players and wifi didn't really work, but was not important to us. Transport and dining options are easy enough. You can borrow bike for free to cycle in Llumphini park close by - if bicycle is in working order!