I haven't met her in person, however she is very thoughtful. When I reached to her place, she has contacted me directly and asked me if I need anything. Her room just as nice as in the pictures, very neat, and clean. The swimming pool is just brilliant, there is a jacuzzi as well. Love the place to be honest. Convenient to go to the city, not far from the subway, close to Nana BTS station. If I come back to Bangkok, I would definitely choose this place again.