I was hoping never to have to write a bad review, but at Gaels place everything went wrong, and there were never the slightest hint of an apology.....

I arranged for late checkin, but upon arrival the doorman - who only spoke Thai - knew nothing of me OR a key. He kept pointing to my phone, "explaining" that I needed to call the owner.

With no Thai number roaming is serious for a European traveler, but I had no choice. I found three numbers in Gaels welcome instructions....of which only one was working. After several tries I finally got the wife on the line, whom I had to keep calling back to understand what she and the doorman was arranging.

After two hours I'm finally in the apartment, and three hours later a cleaning lady is trying to enter (I guess to clean the apartment, cause there was several toothbrushes and shaving gear in the bathroom....someone was clearly living there). I tried explaining that I was exhausted and didn't want her to clean, but she came back.

To make matters more interesting, I only got a key - not a card for the front door. The guy at the door didn't have one, so every night I needed to wait for someone to leave the building to get in.....only on my last day did I get the card.

Communication was slow or no existing. Several SMSs went unanswered. Emails were ignored. Only when I wrote as a new "customer" did I get a rep,y....and never any apologies.

Worst AirBnB experience EVER!