My boyfriend and I had booked this place over a month in advance and got a message through Airbnb from Priew that same day. As it got closer to our stay, we had difficulty finding where the apartment was on maps so we messaged him (about one week before) for help with the address which he never replied to. We messaged him two more times after that letting him know when our flight comes in and when we were on our way. He did not reply to them either. When we got to the apartment complex, the security guards tried to help us get a hold of him since he didn’t leave a key for us like his instructions said. The first guard got us in contact with his friend and the second called him directly. From there, he still didn’t know who we were or if we had booked a stay with him. It took about 10-15 minutes before we got a call back. He apologized and said he would put us up at another place, no extra charge. His friend picked us up and took us to her Airbnb which was at a garden view resort. She asked us to pay her for staying there, which confused me as Priew said there wouldn’t be an extra charge. The new place had WiFi, a bed, and AC which was nice, but also had ants everywhere (including in the bed). We looked into staying at a hotel but decided to just stay since it was only one night. It was very difficult to talk to the owners at this garden view resort because none of them spoke English. Throughout this entire process, we only spoke to Priew once and that was to put us up at a new place with a “friend” who we didn’t get the name of. Overall, it is very hard to say whether or not his place is nice considering we did not get to stay there. Communication only seemed possible if you had international service (which we didn’t and have to now pay for).