We stayed for 23 days at Tom's apartment. It was not bad and well located (walking distance from emQuartier) but did not reach the experience of five star luxurious apartment as it was advertised. The equipment in the apartment was basic, very far from 5 star luxury experience I am used to. Tom was reactive but for the price we paid I waited for much more, everything should have been in order when we arrive. When I made some remarks (missing spoons or knives, light bulbs (not much light in the kitchen and bathroom), bottle opener), he tried to replace and repair things promptly but the kitchen remains dark because the maintenance was not able to replace a bulb. I had asked Tom before we moved in if it was possible to see the apartment before moving in he said it was not a service he offers but he promised that I could not get anything better for the price anywhere. I felt cheated as I paid so much for the 23 days and could have got much more value for the money elsewhere. I was very disappointed.