When we arrived the staff at reception could not locate our booking which was made several days earlier. They had to call the owner to verify the booking. Not a problem really but not that efficient. We decided to extend our stay and again the staff had to call the owner to confirm this. In my 6 years experience of using airbnb the enjoyable part comes with being able to communicate directly with the host. The staff are friendly enough but at times a little abrupt. Only a couple of them speak enough English to communicate efficiently. If the host is not in attendance then staff who are passionate about hosting people should be on hand.
Charging for towels nowadays seems like a very odd thing but they still do it here. I believe for the standard provided here the price should include towels. The rooms and linens are clean, the staff maintaining the rooms are lovely and always greet you with a cheerful hello and a smile. The bathrooms are good the cleanliness of them at times is questionable, I noticed one of them could not have been cleaned properly for two days. The pod bed system is well designed affording privacy but the dividing panels are thin meaning you can hear your neighbours and gaps in walls mean the light from their pod can come into yours. As towels are not provided without payment it would make sense to provide guests somewhere to hang their towel to dry but there isnt. Meaning you use a wet towel or pay again for a new one. The pods located at each end of the rooms are terrible and should be avoided. One is right next to the door which beeps whenever guests come and go due to the electronic key system and the other is right next to the air-conditioning unit meaning noise.
The location of the property is fantastic and this is what makes it a great choice for short term stays. So close to two BTS stops and enough food nearby to keep you well fed without having to venture too far.
Would I consider this property an airbnb experience, No as it just does not live up to what an airbnb listing is.
Something that I find unusual is the staff could not recommend anywhere to eat or get a coffee, except Starbucks. Travellers usually arrive hungry, tired, unaware of the surroundings and looking for advice. After 3 days in Bangkok I could tell the guests more about the neighbourhood than the staff.
There is no atmosphere in the hotel but it is a good little place to stay if your passing through Bangkok and need a comfy bed, hot strong shower and a location thats enjoyable. I would have no problem staying again but it may not be my first choice.