Though we did not get to personally meet Nui, he offered many ways to reach his unit and gave very clear check-in instructions, making us able to get in with no worries. We found it so thoughtful that he prepared lounge slippers, maps, bottled water and chips which made our stay even more comfortable than expected! I was very happy with the unit and overall service and have already recommended this place to a friend who will be visiting Bangkok. Should I come back to Bangkok, I will hesitate to stay at Nui's place again. :)