The rooms and common area are exactly alike as the pictures which my families love it. However, the water leaking from the ceiling of room 501 when we back to rest at around 11pm on the very first day.
The staff reacted quite instantly, after informing the owner, he offered to move us to room 201. And Jack himself also went to check the situation and explain to us on next day morning. Still, I felt a bit disappointed, as the rest of my family’s member all stayed at other rooms at rooftop level 5. That’s the reason why I booked the entire floor for this family trip.
This situation cannot be resolved in short period, hence, we stay at room 201 for the entire 4D3N trip.
Other than this, I would highly recommend this place as the host and the staffs are super helpful. They even helped us bought 6 water bottles (1.5litres each), and delivered it to level 5.
On the last day, my cousin would like to eat fried noodle as breakfast which are not in their listed menu. The staff was so kind to buy it for her from outside.
Great hospitality on Jack and the team!