Ken was very helpful when I arrived, unfortunately the room was not very quiet as the aircon was noisy also the fan, this was very disappointing as I chose this place because it stated that it was quiet, at 11.30 some other residents arrived in the room above and was making at lot of noise which I tried to ignore but it was still continuing at 2am, So I decided that I didn't want to stay the following night as planned & cancelled my booking.
I did get a message from Ken almost right away asking why I had cancelled, so I told him why.. He said that they where watching the world Cup, not the answer i was expecting, I did wonder that if he was also still up why he couldn't go & ask them to be quiet?