The property is managed by a company not a private person. The whole communication is only online, there is no option of phone call. On arrival, the check in was easy and the keys were in the box. However, only one elevator key was provided which is inconvenient for two people as the elevator doesn’t even go down without a key. Initially we were given wrong apartment which was smaller and smelled cigarettes. After extensive communication we were moved to the apartment we booked the next night. The apartment is a small studio barely enough for two people with suitcases. It’s well equipped with all the utensils and ironing board. The wine glasses and a bottle opener were missing however. The location is very good and the shuttle service is an excellent bonus. We also enjoyed the swimming pool. The TV only has Thai and Korean channels with just a few English news channels. Overall it was a nice stay with some hiccups. This is still a very good value for money compared to any hotel in this area.