Right from the start, the moment we asked to book this apartment, Bert kept in constant contact and answered all our questions. He even mapped out the route we were to take from the Airport to the apartment as we had rented a car. He waited for our flight late at night to check us in and patiently answered even more questions we had. The apartment is comfortable and well designed. He provided us with towels, a hair-dryer, an iron, soap, shampoo, moisturiser, kitchen utensils and even made ice for us! We accidentally damaged a table and Bert was absolutely calm and assuring when we offered to reimburse him for it. He bought a new air-conditioning unit and fixed it in a day as he insisted that the old one was not cold enough. We were very grateful that he came to clean up the apartment and change the sheets as well. Throughout our 9-day trip, he checked to see if we were doing alright and we felt very fortunate to have had the chance to reside at his lovely apartment.