Everything was very clean. Bed is really hard but the area is very good. We got a deluxe room which is suppose to be in a higher floor and we got the the 2nd floor near the elevator which got very loud in the morning. Rooms look better in pictures than in person. During check in we had an issue. We requested an early check in after a tiring journey. Host said it is possible if we pay a half a day fee. We agreed. We arrived and they didn't have any room available till after 2 pm. Reception staff wasn't really friendly and didn't really care we had a early room reserved or offer alternatives. My boyfriend and I sat in the lobby looking for alternatives. Luckily I remembered that they have another location so I asked if they had other rooms available there. If I hadn't asked about their other location then they wouldn't even care if we sat at the lobby with our luggage all day. The host was unreachable and didn't get back to us to see if we had resolved or issue. As promised they where supposed to have a room for us provided we pay an early check in and they failed to offer alternatives. Asked us to wait in the lobby from 8am till 2pm check in time. And see if someone checks out early. We asked for an early check in. The reception could have offered better alternatives. We booked in the Silom location and moved to the Santhom after I asked for availability. Santhom overall looked nicer than Silom location but still looks better in the pictures. Location is prime for what we needed to do. At the Santhom location, the receptionist was like a robot. Not very friendly but just does what is asked. Would not stay here again as I have found better options in those areas with more amenities like pool for that price. This was a last minute booking.