We were very disappointed with this AirBnb and how the hosts managed the issue at hand. After stating the issues, the hosts decided to go back and forth with us and being hostile through message. Both sides were very frustrated understandably, but in response to being considerate and understanding the co- host Natalie did not return that courtesy. We walked in to the AirBnb and were surprised to see that this colorfully well-lit clean AirBnb was in fact not represented. Instead to find the downstairs bathroom window open, and the whole place invested with mosquitos, stains on the couch and walls. After rearranging our plans to find a hotel, and letting Natalie know. She bombarded us with screenshots and pictures of why we were in the wrong instead of understanding where we were coming from. And suggesting us to sit in the AirBnb and spray all the mosquitos with bugs spray?? Very unprofessional. After cancelling the AirBnb she stopped messaging us, it made us feel as if she only cared about the money instead of our stay or experience.