We dealt with a woman named Susan and never heard of anyone called Jackson Lee. Susan was very cooperative and considerate. The apartment was cozy and very clean and convenient. It seemed brand new and everything worked well. The nice pool on the same floor was a welcome relief after a hot day around Bangkok. The building is very secure. The surrounding neighborhood seemed safe and quite busy, but not particularly interesting. Public transportation is super convenient, but some days we walked down to the river to catch a ferry to get to our sightseeing targets. Very good value and will stay there again if we get the opportunity.