The location as many have said is great. Super convenient. That being said, because the unit is on the 13th floor, a lot of traffic noise can be heard. If you are sensitive, bring earplugs. We got used to it but some nights, it was pretty loud.
The unit itself is very comfortable. A lot of room to relax in. The shower creates a lot of water on the floor but there are rubber tiles that do eleviate the issue somewhat. You never feel the water on the floor so that’s good.
Bud was great. Never met her but we communicated a few times and she was fast to respond.
Do remember there is no stove or burner, so no cooking. We never missed it but did appreciate having a washer/dryer. Such a treat after a month on the road.
If you want great coffee, just around the corner is Blue Dye Coffee. Great and at night, there is a bar upstairs when the cafe is closed.
Khan man gai Tokyo, across the road is simple and good.
Staff is friendly and the gym was great. Never got to use the pool though.
Also, if you take the MTR, you can purchase and refill with credit card. Not so with BTS. Only new cards can be bought via CC.