I was met by the host(s) upon my arrival, but also had considerable (and very fast!) communication via email and phone with them before my arrival and when I left. Really nice couple and they were very accommodating, their condo was a pleasure to stay in compared to a hotel, and less expensive. TVs in both rooms, kitchen with appliances, very nice bathroom. The BTS is only a few minutes walk from the condo and EXTREMELY convenient. Across the street is a very large local market for fresh fruit, vegetables and ready-made food. There are no big shopping centers here, but if you want them, just get on the BTS. Although the condo is a ways from the main tourist attractions, the BTS makes everything only a few minutes away without the need to live in the middle of it. Definitely a great place to stay and I will stay again.....and again.