This is our first time trying Airbnb and it has been really pleasant. Communication was fast and very thorough. Apartment was in a great location and was clean and spacious. Henry offered to arrange transportation for us to the airport seeing that we had a baby and lots of luggages with us. And we left behind an item over at the apartment and Henry has been really helpful in assisting us to retrieve it. Really enjoyed our stay there and would definitely use Airbnb more often if hosts are like them.