When we arrived we could already feel the musty smell, we thought turning on the air conditioner would solve everything, but the house still smelled terribly in the kitchen. The toilet lighting system is not stable, even the air conditioner control is broken and the air conditioner does not really work as we expected. Worse yet, we lost water in our house for 2 days, making it impossible for us to live and clean our bodies normally. The landlords were difficult to call and unhelpful, and they lied about the surrounding houses losing water as well. When we went to ask the neighbours, they said they never had a water cut. Also, the contact person on the check-in guide has a bad attitude and yelled at me when I want to ask for information or ask for help. This is unwarranted impoliteness towards customers. We were very unsatisfied with our stay, so we would like a full refund for the trip but the host didn't respond to any of our requests. ZERO STAR!! NEVER COME BACK!!