The pre-stay impression is great,host is understanding and accommodative. They did mention face scan spoil so they have to pass me the key manually, which is ok for me.
What is not ok, is that they fail to explain that means I have to be home before 10pm,because after 10pm not many residence will get home, so no one will open main door for me.
When I understand this and check with host, the host said is ok for me to refund but they have to charge me for a day. They reply in a rude manner.
When I told the host there's a towel in the balcony and spoiled toilet seat. She said that you can throw the towel away and they know the seats are faulty. She was at the scene.
I feel so lucky that I'm covered by airbnb cover, the airbnb management team helped me with the refund and they are fast and responsive