First, Luckana is not the Host here. You will not meet her. She is a booking Agent for a small hotel near the airport called 'The Regent.' They should be more clear about that in the communications.
Second, if you're looking for a good place to crash out near BKK airport, this is ideal. It's not 5* , but it is clean, quiet and comfortable. The hotel staff is very sweet and accommodating. And, the Pick-up and Drop-off are a great feature here. Driver is first class. I'll look forward to staying here again.