When we we arrived, the key was not in the mailbox as stated, and I could not get a hold of anyone for 20 minutes, finally we were able to get in after 30 minutes of sitting outside in 35 degree celsius heat.
Apartment itself was as expected, some of the furniture in the dining area had caved in foam and you could not sit on it.
The thing that disturbed us was the additional arbitrary rules on the cards laminated on the main table, it stated
"Respect the neighbors & the staff of the building. Any complaints from neighbors or building staff will not be tolerated and you will be asked to leave immediately without refund"
while we did not had any problems this left us feeling unsafe in a foreign country, from this rule it sounds like for any reason our stay could be terminated with no refund, I did not even feel safe to use the TV or make any sounds. I did not wanted to end up in street,
this rule was never mentioned in the listing.
also the card states: "YOU CHOSE TO STAY IN A PRIVATE APARTMENT, NOT AN HOTEL. Please behave as any regular resident. You can introduce yourself as my friend."
the owner has a website with multiple listings and operates a business but wants different arbitrary rules to kick out guests.
Another point from the card "Switch off A/C when not in use or going out. Excessive or abnormal use such, leaving A/C on after check out will be charged." it is acceptable to turn off the A/C when you leave the building and common sense, but what is abnormal use, we barely used the A/C because we were not sure what is considered Excessive or Abnormal and stayed uncomfortable.
I did not wanted to ask for more clarification since they had the power to kick us out for any reason!
I hope AirBnB looks into this matter and ensures guests feel safe during their stay. we are thinking next time we might just get a hotel to be safe.