The worst experience I ever had on Airbnb.
First of all: the pool is not included if you stay for less than 28 days. Even though it is in the facilities list and in the pictures. This makes the room overpriced.
On the first night I was chatting with Cassandra and asked her how we could get to the pool. She ignored this question so we went to see if we could find it. We stepped into the elevator and it took us straight to the 37th floor. There were arrows leading the way to the pool. So we found it and got in.
It took about a minute before we got kicked out by security guards who said the pool was only available for VIP members. This in itself was a very awkward experience.
I asked Cassandra what this was all about and she said it was because of COVID measures (which was completely untrue).
The next day I politely asked Cassandra if we could leave after two nights instead of four and get a 50% refund.
That’s when she completely flipped out and said we should just leave (without refund) because we weren’t welcome anymore. She started accusing us of breaking into the pool and went on a full on rant. She was saying she was going to send the police and immigration officers and we were going to end up in jail. But first she was going to send the building security people to make sure we didn’t already leave or damage the apartment. Luckily these were all just threats.
All of these messages were sent around midnight, right when we were about to go to sleep. You can imagine this was not the best sleep we ever had.
We left in the morning and reported all of this to Airbnb. They were very understanding, apologized and gave us a full refund.