To be honest, I hardly met Kay through out during my trip, because I did not see the need too. Everything was already perfectly planned on her end.
Reception staff were excellent for both check in and check out. They even went the extra mile to do reservations for a restaurant for us (since I was not fluent in thai).
One thing that struck me was how on Kay went the extra mile for everything. I had alerted her that we were out of battery power for the hall remote on the last night of my trip. It was no biggie since we can manually activate the air conditioner unit on our own and it was the last night of our stay. But next morning Kay delivered the batteries on her own.
That service level is commendable! So thank you Kay for making my entire vacation hassle free since everything was well thought out. Thanks again :)