Although Gerd was very responsive we had a litany of problems which made our stay terrible down to the point of struggling to get into the apt.

#1 We had great difficulty entering the apt because of the electronic keypad. Both my fiancee and I are computer savyy however we had to enter the security code approximately 30-50 times just to get in through the door on repeated occassions. Although Gerd suggested entering the numbers slowly this did not work.

After desperation ensued, I figured I would approach the problem systematically and wait 1 second before entering each number. After that didn't work I waited 2 seconds before entering each number, which of course didnt work, so I waited 3 seconds, then 4 seconds, then 5 seconds, then 6 seconds and none of this worked. I proceeded to email Gerd who replied that I should enter the numbers "slowly" . Sadly, only impulsive and agitated number entering seemed to work after a while, sometimes taking 15 minutes of code entering.

-Point: Even entering this apartment was painful.

# 2 To access the high rise apt we needed to use an elevator which required a key card. Sadly the keycard given to us didnt work. Upon entering the elevator with our keycard, the doors closed and we could not even open the door on the same level without a functioning key card ...leaving us stuck. We used the emergency button and spoke to the security guard who could not speak english but used his card to get us to the apt. Since our stay was short we ended up taking the stairs thereafter. Of course when we finally reached the apt door we could not open the door for 10-15 minutes as we desperately tried to get into the apt.

# 3 Shower: We would have expected that in a luxury condo the shower could provide hot water but on this day it was cold water. Sadly after struggling to climb up a hot staircase, and then struggling to get into the apt all we could expect was a cold shower.

# 4 Laundry: We had hoped to do our laundry here, and although there is a washer/dryer in the apt, I would not suggest to use it. We had to dry our clothing for 5 hours until it actually became dry. This was not thick clothing but mostly t shirts and light shorts. To claim that a dryer that takes about as long as air drying on a hot day is "functional" is not acceptable. We used different settings as we went through about 4 cycles and none of the cycles worked well with our light load of clothing.

#Although Gerd was responsive the experience was terrible

We have some suggestions for improvement:
1. Please leave 2 key cards for the elevators in case 1 doesnt work so that guests don't get stuck in the elevator
2. Please have a lock/key option in case the electronic keypad does not work.