I attempted to communicate with the host prior to arriving to the location, as we were unaware if they offered shuttle services from the airport. No communication at all. We found out that they had overbooked for the specific unit I reserved during check-in. They offered another unit in their other building but it was not what was advertised and the elevator ride to that unit smelled like marijuana. We were forced to book another hotel, last minute, whilst in their lobby. At one point they had confused our trolley of bags with that of another guest and taken our bags to the room. We were not even offered a ride to our new lodging.
It’s been almost 3 weeks and I am still waiting for my refund.