Our stay here was unsatisfactory.
We’ve stayed in this building before and we dearly love this alley in Bangkok. The staff from the restaurants knows us and love us. We have friends here. We thought it could be a good idea to come back to the same building but our communication with the host wasn’t accurate or transparent.
I don’t want to get into too many details because I’m feeling pretty upset after all we went though but To be concise:
CONS:
- sewer smell from the bathroom and sink comes out during the day time and late afternoon. And it’s absolutely unpleasant. It gave us a headache and nausea.
- AC filter: unclear if they change it or not. I have dust allergy and got sick as soon as the first night staying here. I messaged the host and he was not prompt about checking this problem or helping. I had to schedule a paid cleaning for him to be interested in checking it out.
- the apartment also has a humidity problem but this happens a lot in this building overall
- be aware that the pictures are not exactly the same as the apartment they will give you. Those are samples. Nonetheless, the apartment looks very similar. This happens with all listings of these building
- master bed has a sound
- 2 Broken chairs (I fell from one and hurt myself). I asked them to replace them, and they only replaced one.
- check in: too complicated for my taste. They send you a 25 page document that you have to read in order to check in. This could be simpler.
- the host: English is not his first language, so expect language barriers which is understandable. I don’t judge, but it’s something important to be aware. He is a very patient, responsive, and respectful, but business and greed comes first. We had a situation where we requested to change units (due to the problems above) and they downgraded us to a studio (without this being clear to us) and expected us to pay the same price as we were paying for a 2 bedroom apartment. When we tried to come back to our original apartment, he said someone else had booked it. So we stayed homeless pretty much. They also checked us out of their building without our consent. So as far as Airbnb knew we checked out earlier and Airbnb couldn’t protect us. In my opinion, I would describe the service as inconsiderate, unclear, greedy, opportunist, and unkind. They did not help us, they made things more difficult for us. I could never trust them again.
PROS:
- although the left us homeless for 6 days, they refunded our money for the days we did not stay there
- they never left us without an answer
- apartment has great wifi
- excellent location
- safe condo
- clean
- extra toilet paper and towels / laundry detergent / soap and shampoo available