We didn't get to meet Mam but the check-in was simple! We landed after midnight so she gave clear instructions on how to pick up key to the room. The location is really great and close to subway station. Chamchuri square is close by. That's where one of us got a SIM card at AIS because it didn't work in the airport. We mostly used the grab app! The room was great. It is small but that is normal in Asian cities. I found it better than other accommodations I've had in Asia. I very much recommended Mam's place.