Terrible experience! Place was filled with ants, which was slightly acceptable for me as it can be easily settled with some ant trap/poison.
My friend and I slept on the Queen Bed in one of the bedrooms and my Brother slept on the single bed in the other room.
The single bed gave way after the first night and we found that the structure was only held together by tapes. Notified host immediately, she was apologetic and mentioned that she will be trying to get a shop to send another bedframe, she also mentioned that she will keep me updated.
However, I waited till 8:30pm and realised there was no updates from host so I proceeded to text her to ask about the bedframe. No reply from host so I went ahead to go out for dinner.
Returned to the apartment at 4am and realise still no response from host, sent her another text to inform her no bedframe came. Went to sleep, woke up at 9am and still no response from host. So we proceeded to book for a hotel to stay in.
I booked this place because as the listing states, there’s supposed to be 1 single bed and 1 Queen bed, foldable beds are also included but we never intended to use them because we want to sleep on proper beds.
Host finally replied at 11:30am, but I’ve already booked another place thus requested for a change of reservation dates.
However, host refused to make a full refund for the remaining two nights that we won’t be utilising. Reason being, she will not be able to get any guests for those two nights which means a loss of income for her, and she offered a meagre THB2000 which wasn’t even enough to cover the hotel that I’ve booked.
She also mentioned that I SHOULD HAVE WAITED FOR HER REPLY. Left me speechless, I’ve already waited for more than 12 hours with no response from her which is why I decided to proceed to book another place. How does it make sense for to wait further when I’m not even certain if she was going to reply. She then proceeded to tell me that I can bring the case up to the AirBNB team if I wanted a full refund.
Host is a really nice person to communicate with, however there was a lapse of responsibility on her part. As a landlord, she has failed to make sure that her unit is in a tenantable condition, a bed structure held up by tapes is definitely unacceptable. She even attempted to make me continue paying even though she did not well deliver what was supposed to be available in the unit as she was more concerned for her loss of income.
Quite disappointed due to the bad holiday experience caused by staying in this apartment as we had to spend time moving and waiting for her replies, which ate into the time we could have spent enjoying our holiday.