Pros: Apple was very quick to communicate. Her assistant, Aunty, is a sweet woman. I lost the key to the room but they helped me get back into the room that evening at short notice. I did pay to replace the lost card.
Cons: There were cockroaches, even after Apple had her helper clean up, I squished half a dozen during my week stay.
More severly, bed bugs. After returning to my country I had numerous bites show up (they can take as long as 14 days to show reaction.) I'm currently in the expensive process of trying to eradicate whatever I brought back with me in my luggage.
Neighbors were loud and inconsiderate, playing music after 1am.
Overall: sorry to leave a bad review, Apple was kind and communicates communicated quickly. But the Cons outweigh the pros and I wish I stayed somewhere else.