Our first impression was not that great, the address given was not where the apartment was located. It was actually another 500 meters to walk unless you had a really experienced taxi driver. The whole building is a construction site as it's not finished yet, so we did not expect that.
The check-in went really well.
His staff was super polite and helpful.
The cleaning needs a different routine, as it was dirty. There was someone else's hair behind the bathtub, mold in all bathrooms and a slow drain in one of the bathrooms which they fixed later.
There were basically 3 coffee cups, 2 glasses and 4 plates, where the kitchen was supposed to support at least 7-8 people. His staff was kind enough to run out and buy this for us the next day.
The whole apartment needs to be polished and fixed as it's very different from the pictures.
Overall it was great communication, easy to check-in and get the help needed. But the apartment and the cleanliness were not at all what I expected.