I did not have a chance to meet Rattana. My daughter took care of the check-in process. Rattana was very responsive to all my questions and requests in a timely manner. The accommodation is spacious and conveniently located - close to BTS stations, 7-Eleven and the BigC supermarket /adjacent food court. Wife and I had a pleasant stay. The 2 security guards at the front door are the friendliest persons we met in Bangkok.