Upon inquiry, Witty was very quick in regards to communication and very helpful with all questions related to the listing. I am still very apologetic about the fact that I was more than 3 hours late for arrival due to a mix up at the airport about a pocket wifi rental, but Witty was incredibly gracious and understanding. He met me at the front door and showed me how to get inside the building and into the listing. Once inside the listing, Witty spent a good chunk of time showing me how to get to the different places in Bangkok via the MRT & BTS, and different modes of transportation for the places I wanted to go outside of Bangkok. Unfortunately not too long into my stay, I had an issue with the toilet but Witty was able to resolve the issue within 24 hours. He also took a group of his guests to the local weekend night market to a great spot with a view and then he took the time to walk around and answer all questions about the local food. Lastly, on my last day in Bangkok my phone was stolen at Chatuchak Market and even though he was on vacation, he was able to answer a question about what I could do about a replacement phone. Seriously, he has an award for being the best host because he really is the best host. Please do not hesitate to book with Witty because not only do you get a great apartment but you also get a great host that truly cares about you!