Even before my booking here, they have been responding to my enquiries very promptly. And even during my stay, all my questions were answered quickly. The place is very cozy and comfortable and worth the stay. Initially I was concerned as it is quite far away from Nana BTS station, but there's shuttle service provided and it surely helps a lot! The place is also quite and peaceful from all the nightlife but also not too far from it. There's Family Mart and 7-Eleven nearby the stay, so you won't have to worry about getting any amenities needed.