The listing was not as described.
- We were given four small hotel rooms, not a private Airbnb residence. Each bedroom has a separate key, which was unsafe for families traveling with children. But it didn’t matter since the doors didn’t lock anyway.
- There was no kitchen as described. There were no plates, silverware, sink, water.
- The photos in the listing did not match the quality of the residence. The furniture was different from the photos
- bedrooms were filthy and laundry bar falling off wall, hair dryer didn’t work, no towels or toilet paper
- Door locks didn’t work, patio door didn’t close or lock
- residence smelled like smoke. The staff left windows open to site the unit out, but that let in many mosquitoes.
- owner never responded to concerns
- staff said that owner threatened to not pay their salary if I didn’t rescind my complaint. This was not the fault of the staff, but the OWNER and poor management