Struggled to understand the entry instructions to the apartmen, and the "local" cleaner who's number we were given no longer worked for Nuna. On entry we found used towels draped over the chairs and a part made bed. We sent an email to Nuna to point out that the apartment was not cleaned and as arranged the cleaners were at the apartment promptly at 11am the next morning. We did need to email Nuna a number of times to ask some questions and get some general advice on the apartment info, a simple information folder would have answered a lot of basic enquiries. On the up side the pool was fantastic, accommodation was modern, location was fab, staff were helpful & the local restaurants and bars were lively.