This is the first time I had to contact AirBNB support for issues as host was unresponsive. Summary as of below.
Pros
- Great location (very very near MRT)
- Great amenities (Convenience store just right downstairs, 2 pools although the rooftop pool was under renovation, washing machine, microwave)
- Great view and high floor
Cons
- Pictures are not accurate. Many furniture has been changed.
- Unresponsive Host who loves to run away from problems basically. (Broken aircon on the bedroom)
- Roaches every night. (Luckily, they are the small brown types and not the typical large types)
- Not much food around (Im a fan of street food or local food), although since it's near MRT you can basically take 2 stops to reach Hway Kwang Night Market and eat your fill.
Review.
When I first booked for this accommodation, the picture guide given inside the app was small and unable to zoom so I contacted the host for a separate guide file... The host actually responded quite fast and I got the PDF version.
On the day it self, checking in was not entirely smooth as it turns out there is a locked gate by the pathway and there are active guards. Contacted the host and responded within 5 mins that I should go on to the road to enter the lobby area. Was stopped by the guards asking where am I going... Luckily i just said to the lobby area and was allowed in without further questions. Found the mail room and spent some time trying to locate the mailboxes (When i was there the mailman is also walking up and down trying to locate his mailboxes for delivery as well). Eventually Checked in without further issues.
The apartment has 2 aircons, one in the living room, one in the bedroom... and the one in the bedroom was found to be faulty after 30mins blowing only hot air at us. Contacted the host but this time... 0 response. I reached out a few hours later but still no response as well... so this is the first time i have a host totally not addressing my issues at all. Luckily, the living room sofa is a sofa bed so in the end, i slept in the living room as bedroom is basically not livable (you guys know hot bangkok is).
Then... at night... tada.. roaches. I manged to kill 2 using magazine found in the room... others ran away when I turn on the lights... luckily on the 2nd night I found insecticide in the bathroom so i managed to kill any i see. Total 6 + those that managed to run away (I had my kills on video). At this point of time I didnt see the point of contacting the host anymore.
So after checking out, reach out to airbnb support for assistance for this appalling host experience, submitted my video evidence and Im very satisfied with the outcome. I hope the host learn from this experience. Kudos to AirBNB Support.
So if the host fixes the aircon and perhaps higher resolution/clearer pictures for the check in guide (maybe dont squeeze so many pictures on a page), it's actually quite worth the money.