Michelle was SO quick to respond to any messages. Our flight was delayed so we ended up not arriving until after 2am - but that didn't matter! We were still able to check in late and get settled in just fine. Earlier reviews stated the loft area was hot, but I found it to be perfect. There was a fan upstairs, but I only used it the first night. The wifi was intermittent a few times, but that may have been just an issue with too many people on at once? The location was incredibly easy to find and very conveniently located to BTS. Overall, a great price for a great location!