Sanctuary House is in an adorable neighborhood, even being a first time guest, 3 people down the alley knew what I was doing and helped me find my way. I felt like I was being welcomed into their neighborhood. John was very helpful, and answered our last minute instant book right away after being delayed in Bangkok an extra night. There was some confusion in the instructions, requesting we needed a keycard that wasn't included, but Evan (the caretaker) was there pretty quickly to explain that this room did not require a keycard. The room itself is large, especially for the low cost. Overall a great experience!! Upon returning to Bangkok, Sanctuary House will be our first availability check!