When we reach the apartment Ostay is there waiting for us to pass us the keys and show us the apartment. I have requested for for pot and cooker they didn't provide as I want to cook simple breakfast at the apartment because we stay for 6 days. The utensils the host provided is all plastic cannot use the plate to warm up the food at the mircowave oven. They did not provide kitchen cloth for us to do cleaning we have to use tissue to clean and we have to go to buy one. Toilet paper roll only provide 2 rolls for 4 of us and we have buy on our own toilet roll. The inconvenience part is that the door access card can use to get out of the apartment and when you want to go in cannot use. The residents use face recognition to go in and we are not registered for the face recognition lucky got resident go in and out of the apartment we just follow when the door open or we have wait for resident to open the door then we can go in. Location is convenient about 10 mins drive to shopping mall.