Sony and staff are responsive and helpful. However, when I booked the room I had no idea I'd be sleeping on the street level just a few steps from the street. It was extremely noisy day and night making it hard to sleep. I didn't like being at street level and wish the listing had mentioned this to make it more clear. If you are okay with that, the room itself is fine and a decent value compared to other options in the area. It's a short walk to the MRT, malls, and airport rail link.