I had a problem with the access card last night and I could not get the lift to work. I tried calling Tony 24 times from 03.38 but he did not pick up. I could not contact Tony by AirBNB because my computer was in Tony's room and I did not have the passwords to my account on my phone.
The guards would not access the lift for me for security reasons and I had to call the police to come to allow me to access the room. The police and guards accompanied me to the room but would only allow me to get my belongings and not stay in the room. As you can imagine it is never a good idea to dispute anything with Thai officials.
Once I gathered my things it was gone 4am and I managed to get a room at the Sheraton.
Tony dropped another access card to the condo at 17.36 i.e. 15 hours after I experienced the problem with the card I was given.
I messaged Tony about this issue once I had rested and I requested a refund as a minimum and Airbnb have only refunded half of my stay even though I did not even spend one night out of three at Tony's condo.
All in all a very poor stay and one I hope is not repeated for other guests.