Susan:
She's awesome. We arrived late and she was waiting for us ready to get us settled in and give us the tour. Speaks English well.

Room:
Room looks just like the pics. AC in every room, everything worked as expected.

Neighborhood:
There's some shops and restaurants close by. Metro is also close, though we never used it. Usually just got a meter taxi. To get to the palaces I believe it was around 60 baht, about 15min. Right over the bridge you'll find Sky Bar at Lebua Tower which is a definite pit stop for the view. The most convenient thing was a 24hr convenient stor located at the bottom floor
The only slight negative is that it's not the easiest place to explain to taxi drivers, that was always an adventure. We somehow worked it out every night. We don't speak Thai at all.
Didn't roam the streets around very much except for breakfast but I don't think security seemed like an issue. There's a guard out in the corner and you have to use your key to get on your floor.\
Room is the only one that we stayed at in Thailand that had brochures and maps available. Small details help

Pool:
Pool view looked great, we had some windy weather so didn't get a chance to enjoy it. Great perk with a new view of the city, as well as the gym.
One of our guys actually mysteriously lost one of the gym/pool cards, we felt awful. We paid Susan 500 baht to get it replaced, she didn't give us too hard of a time about it.

Overall great place, would stay here again. Great to have a safe and clean place to stay with someone that speaks English.