Nara promised to meet us despite us arriving late. She changed her mind on the day of the arrival and said that the key is left at the reception desk. Upon arriving at the location, we immediately asked for the key, waited for the security guy to find it, and were told that there is no key. The receptionist told the same and showed empty key pockets as a proof. At this point we'd already called Nara about 6 times but she din't pick up. Needless to say, the fact that the host was not available to help us solve the problem made it worse. She only managed to reach out in the middle of the following day and her only explanation was the key should have been there. Later on she stated that most probably it was our fault. We were frustrated. We were forced to book another hotel last minute and undergo this stress in the middle of the night in the unknown city. -400 karma points to Nara for not being available to help us solve the problem and for accusing us of being at fault.