Overall our stay was nice. The hotel itself is very cute, well designed and cozy. I hate to write anything negative particularly that could hurt a small boutique operation, but I feel compelled to let everyone know what we learned and why I have to knock off a star for accuracy. The large beautiful hot tub pictured in the listing, which was the primary reason for our booking, is quite literally unusable because the water pressure is so low. I’m not sure how they even filled it up for the photos, perhaps there was just an issue during our stay, but in order to get the water hot you have to use the faucet at its lowest setting, which is hardly more than a trickle, and the drain plug doesn’t seal completely so you basically lose at almost the same rate you gain. Desperate to make it work, we covered the drain with plastic wrap to seal it and ran the faucet for well over an hour (even took a nap in between) and we still only had about 4-5 inches of water in the tub. Soo that wasn’t cool. Also the service staff in general could use some improvement. When we checked out I asked the gentleman at the front desk if he could call us a taxi for the airport. He looked at me like I had just asked him to break the law then hesitantly said no he couldn’t help. This wasn’t the biggest deal because i just walked outside and hailed a cab, but I thought it was so bizarre that he said no to such a simple request that almost any hotel anywhere would help with. At the price of the room and to keep consistent with the standard of hotel this boutique is trying to be, this type of basic accommodation should probably be taught to their staff. All in all, our stay was good. The breakfast was nice, the hotel itself was beautiful, bed was comfortable, AC worked great and the coffee shop downstairs was good as well. I just think they fell short of our expectations and with a few minor adjustments to hospitality and perhaps a call to a plumber this place could be significantly improved. As a small business owner myself, I understand growing pains and how challenging it can be to get everything running as well as it should. I do hope they take my suggestions into consideration.