I travel a lot, I have a very good understanding of standards & what is value for money & what is not. I also expect basic cleanliness when checking into hotels & apartments.
Shaun’s listing is NOT value for money. The room is described as 5 star, however when we checked in there was poo down the toilet & behind the seat. There was ripped dirty carpet mats at the front & balcony door. There was about 5 ml of shampoo left & the wardrobe had no hangers to hang our clothes. On top of all of that the cushions on the chair were covered in stains which just doesn’t make you want to spend time in your “5 star apartment”
We messaged Shaun straight away as this home is described as 5 star yet it’s filthy dirty & covered in stains with poo in the toilet. He said somebody can come by tomorrow to clean the apartment & we should just flush the chain.
We contacted Airbnb to get a full refund & then left as it was certainly not worth the $473 dollars we paid. I understand things can go wrong & not everything is perfect, but do not say you are 5 star & then tell guests to flush other people’s crap down the toilet, it’s simply not acceptable & totally unjust.
I would urge Shaun to research what 2 star standards are let alone 5. His attitude was completely wrong throughout my contact with him. He said “ I think you make it dirty to get discount” . I have photos that you can clearly see dirt that has been there for a very long time.
Completely unacceptable & not worth the money.