I have been an avid user of Airbnb, both as a host and a guest, and I have NEVER felt so compelled to leave a negative review.
First... the positives. The 3 guys working in the restaurant area were superb and have talents and ideas that are clearly being ignored by the "manager". And the House Keeping and maintenance staff, who all work tirelessly with a positive friendly approach.
Now the negatives (and there probably won't be enough space to include them all sadly). I was very clear in my early communication that I required a room with excellent internet, as I was studying 12-16hrs per day. I arrived and it was anything but. I had to request that Paula (Guest relations intern?) come to my room to see for herself, as she appeared to think I was making it up. Finally the "Manager" (and I use this term loosely) agreed to come to my room and, upon seeing that all 3 of my appliances were not connected, he abruptly advised me that his was working fine. I said I couldn't tell what network he was connected to, but clearly it wasn't the same as mine and he could see that himself. He then became verbally aggressive and pointing his finger into my face - which had to request 3 times that he remove it. Disgusting unprofessional behaviour.
To be fair, the next day, a modem was brought to my room and I had a connection. As I was there for 1 month, I was considered a "longterm guest" so had to sign an itinerary for bed, sheets, 2 cheap cups, 2 cheap glasses and a water heater. Seriously, like I was going to squeeze that into my backpack upon departure???
The front of house staff, bar one friendly daytime guy, were unhelpful, rude and (despite having up to 5 working) were too busy looking at Facebook on their phones to assist me and other guests. Anything I ask about i.e. directions, tuk tuk fares - they were clueless abrupt and rude.
I sadly had to cut my stay short by 1 week, as my Uncle had suffered a heart attack in Cambodia and, being the nearest family member, I had to rush to be by his side. Sadly, he passed away. The manager declined to come and speak to me but, through the 1 friendly chap on reception, said I could not get a refund but a credit note with be sent to my email. To this day I have received no email. That said, if you paid me I wouldn't stay at this souless establishment again.
Perhaps for short term guests it's fine. But upon check-out there were definitely some very disgruntled guests also at reception - due to be completely ignored while the stroppy, ill mannered staff talked amongst themselves and mucked about of Facebook.
Having lived in Bangkok before the location was awful, no decent affordable restaurants (or street food) nearby. Check out Sathorn area instead.