The location was good, the fact that there is a metro station about 10 mins away by walking is a huge benefit. You can also hire a moto taxi for cheap if you don’t feel like walking. There is a back gate which was beneficial, you walk along the river and is a huge shortcut to the metro.
The checkin process was okay. The host should tell you that the mailbox is open and that you don’t need a code.
The facilities were very nice. 3 pools, sauna rooms, the gym is nice and basic for a good workout (has what you need), and the 7/11 was great.
The communication with the host before and at check out were very good. The host was very responsive. However, we had some issues with the apartment and the host was not responsive and when they did respond there was a lot of false promises made.
I believe the host has one or more units posted in the same post, which is very misleading when you look at the photos. When we checked in we saw photos of a pot (so we could cook), 2 towels on the bed, a blanket on the bed, and the listing said they provide shampoo.
When we checked in, there was no pot, a half of a blanket that only covered half of the bed, (no sheet (a fitted yes) we were two people), no towels, and no shampoo.
We messaged the host with our concerns, no response, eventually they apologized and they said we will send out maid. The maid never came, and the communication got so bad we had to escalate to Airbnb support. Even with their help the maid finally came with a proper blanket and a pot (half way through our stay, we were there 8 nights), but no towels and shampoo (they communicated the maid will buy and bring.) Airbnb support and I continued to reach out to the host, the maid never came to finish the task to fulfill the listing and the host wasn’t responsive until the day we checked out.
Also, the apartment is incredibly warm... the apartment is very hard to cool down with the air con (which only cools at 20 and needs to be on 24/7) and the fan going. The windows feel like their made out of magnify glass. There is no curtain in the kitchen, so the kitchen is very hot to be in and the doors allow the sun to wake you up in the morning.
The host asked us to give her a 5 stars at check out, when we had all these unresolved issues. I hope the host learns from our experience and these items are resolved for future guests.