The host is very helpful and reply to my text in minutes. For those who concern about the elevator after reading other comments, as of my stay, they have another elevator in the back door and you'll be given a key card to access the elevator, so you don't need to call the host everytime. The house is very clean and the view is fanstastic. The only downside I can said is you can hear the noise from the street. It's not loud at all, just that you can hear it like a small background noise. Overall a very good stay for me !