It is the WORST experience I had with Airbnb, not only with the host and also with Airbnb support team.
The story is I found in front of residence building management office hanged an announcement beside the reception counter, it was my ignored when I arrived because it is almost 10pm and owner said we have to catch up 10pm for check in because it is helped by her friend in the building, it means owner is not nearby, or I will not be able to check in.
Back to the announcement, it clearly written the residence apartment is not for daily or weekly rents and the short stay is illegal by Thailand law, you may be fine or in prison if you against it. WHAT A SURPRISE!
After consideration, I decide to contact and share this info to Airbnb, but no help from them, they asked me to check with their website regarding the rules of refund and tell me that I already check in over 72 hours. But I was informed them this matter and not asking for refund or pay me any compensation, I am asking for legal advise if police come to me. And my conversation with Airbnb spends me more than days, I will not talk too much about all the details.
Before my check out day, owner send me the check out instructions and ask me to rate my stay with 5 stars. I send them the photo of those announcements, the reply from host is “Sorry, my friend!”. So I ask the host that you are aware of this announcement and not inform guest and Airbnb. Host reply became, “I don’t know your mean” and no more reaction.
I am not intending to write all these but I think I have to write this to remind anyone if you intend to use Airbnb service in Thailand, you may Google it about Airbnb in Thailand and you will know the truth. Here are not allow Airbnb unless host has license.