We were a little overwhelmed when we got there due to the heavy crowds and traffic, but we have to say that when we opened the door it was like walking into another world. This place exceeded our expectations. The place was clean, beautiful setting , and included a washer. The bed was comfortable and a/c was great. The host was wonderful and provided and extense detailed tips for restaurants and attractions. It was our first time in Bangkok and the fact that communication and information was available immediately ;made it so easy for us.