Siri greeted us on the day of our arrival and gave my father and I all the details in person. She had a nice welcome packet emailed to us too in case we forgot anything. All other previous reviews mention the decent location; it also worked well for us because I needed to visit my mother who was hospitalized at Bumrungrad Hospital. It was a quick 15 min walk or 3-5 min taxi ride (if no traffic). The internet was also reliable, which was very crucial for my stay. I used the gym/spa daily, and it made for an enjoyable stay despite the stress of a family member in the hospital.