This review is simply about the experience with host booking and communication. Nothing personal at all. They are a team of hosts so it's more than one person.
My experience with this entire "team" of hosts, was not professional. All of my experiences on Airbnb have been wonderful. This one unfortunately was not.
I booked a listing of theirs and the day before I'm supposed to move they send me an email saying "ooops, we over booked you, we're going to move you over here to this side of town". Didn't ask, just decided they'd move me wherever. That's not the place I booked, so I wanted to cancel.
When I asked the host to cancel...crickets. No response. You'd think with a "team of hosts" someone would have had the time.
I contact customer service about the matter to get my money back so I can book another place. Meanwhile I book another listing closer to my office (where I needed to be in the first place).
Airbnb tries contacting the host....crickets.
Later the host tries to come back last minute and say the "the booking is the same as before"..no apologies for the confusion, no apologies for the late reply or the run-around...
...but, too late. I already booked another place, so again, I ask to cancel..
....crickets.
Contact Airbnb again to escalate the matter. Finally they rear naked choke the host into submission and I see a "Cancellation" at almost midnight, day before I'm supposed to check out.
Now, someone is not credible if they don't have something positive to say about something negative. So I will say if you're reading this, do consider that the host has many many good reviews and from the looks of it, great looking properties. My situation may have been an anomaly, but it left a bad taste in my mouth. I would never book with this "team of hosts" again simply because I find them unreliable and unprofessional.
Regardless of what the host reply is here, the fact is, my story checks out because Airbnb verified it through the chat messages and forced them to cancel and give me my money back.
For the host: You need better communication in situations like these. Don't just change a location and say "we're going to move you here instead". Those were your words. You didn't offer, you just stated that you were going to do it. There is a difference. Learn to apologize for your mistakes and mean it. When someone wants to cancel, just cancel. Don't hold their money hostage.
Good luck to everyone.