Spotless upon check-in. Very responsive and accommodating. Before arriving, I received a full page explanation of how to get there, what to expect, where to do laundry, etc etc... very simple instructions. Our flight into Bangkok was cancelled/changed at LAX so we arrived 10 hours earlier (11am vs 9pm), but because we had communicated that I was landing later, they didn't have the place ready at the noted/usual check-in time. But we were able to drop our belongings off while we explored Bangkok/stayed awake to beat jet lag. The photos are a little out dated, as there's now construction in front of their complex, rather than a full view of the city. And it was in a complicated location, difficult to get to via taxi/tuktuk/scooter, and far from trains. To get to BTS or Metro, would need to get a taxi/scooter ride to BTS and then come back. But that's all part of the travel experience in Thailand. The AC was great, kept up very comfortable, but needs some maintenance. I let Jay&Nita know, and they were quick with response and said they would fix it immediately. Kitchen came fully equipped to cut local fruit or groceries if need be. We bought lots of fruit and we were able to make fruit salads and cool. It was great. They have coffee and teas and everything, as if you were living in your own apt. And when we checked out we had an awkward two hour gap between locations, and we were able to keep our belongings at the apt while we were transitioning locations. Checking out was confusing with the key, as you pick it up from the Family Mart downstairs...but that wasn't Jay&Nitas fault, it was the workers at the mart. Ensure that when you check in/out, they log your name/room/time. When we checked in/out, no one logged us and we received message that we didn't return the key, when we in fact already had and had left the city. Other than the simple miscommunication, it was a great stay, homie, as expected for the value. Cleaning fee is higher than most places, but it definitely shows and pays off. I would go back.