We would have given less stars, but the manager, Tum, was so good at her job and helped us so much that we upgraded to 3 stars.
Pros:
View is great.
Good restaurants nearby.
Daily cleaning is nice.
Get 4 water bottle refills and coffee packet refills everyday
Tum, the manager, is amazing. She will book tours and taxis for you. One of the only English speaking staff.
Achiraya was not in Thailand, but she is also very good and responds quickly by email.
Cons:
The water is lukewarm, almost cold. It never gets hot so we were freezing every time we took a shower. This is probably the biggest problem we had with the room. The shower door in the master bedroom doesn't close fully so the bathroom gets very wet. The drain gets stopped up so the shower gets flooded.
The place is not very close to metro. It's almost a 20-minute walking distance.
You cannot flush toilet paper in the restroom. Instead you have to use a water spray to cleanse the rear area. This is difficult for Americans since we use toilet paper all the time and do not wash our bums with a water spray.
Very very difficult to get taxi back to the apartment. They give a picture in the room on how to get a taxi back to the residence, but it never worked. We were constantly denied by taxis, and it was a very frustrating experience. Sometimes it took an hour to find a taxi that would drive back to the residence.
The laundry machines require 30-40 baht per cleaning and is located offsite. Sometimes, they just stop mid-cycle and do not work again. There is no dryer.