I don’t like to write bad reviews, but that was really awful experience.
Pros:
- host responded and asked support for cancellation with full refund.
Cons:
- 5 minutes before check-in we were told that our flat is not available. Host suggested other flat, this is nice. But it’s not like we had a choice at this point.
- we never knew why our flat is not available, asked several times. Need to note that we booked it at least in two weeks in advance.
- new flat was worse than initial one. No vacuum cleaner, no riverside view, ac barely worked, whole place was dirty and dusty.
- when we said about dirt, host’s brother came to clean the place. I have nothing against him, but airbnb charging everyone for cleaning?
- one of faucets was broken, no wifi installed. We were told that someone will come and fix it same day (faucet) and next day (wifi) we checked in.
For me changing of flat 5 minutes before check in and lack of professional cleaning are major red flags.