The communication with Lalana was amazing. We had different problems with our flights (and cancelled flights), but she helped us with every question we had. My boyfriend loved the JBL player. We were very glad with the Netflix, since we were pretty tired after the long flight and wanted to relax and rest the first day. Everything is at hand in the apartment: fridge (with bottles of water in it), soap/shampoo/conditioner, kettle, cutlery, airco, dish soap etc. The apartment was very clean. Only one glass wasn't very clean, probably not cleaned well by the tenants before us. It's a beautiful and spacious apartment closeby the airport rail link. Via this train, you can go further and link with the skytrain or a bus. The environment around the apartment isn't very touristy, and when walking there as farangs, people look at you. We didn't mind, because we look for the non touristic parts of a city. For people who don't like this, like I said: you can take the airport rail link and then bus or skytrain. We would surely recommend this apartment!