Lovely staff and friendly security. Really enjoyed that they would come clean your room whenever you asked. Some days i would have hot water, many days I would not. The internet worked consistently but not well enough to send videos or more than one picture at a time. Part of the reason I booked this place was because of the onsen which they only allow you to use from 5-9pm, they don’t turn on until 5, which means it doesn’t get warm until about 7 and it NEVER gets hot, just slightly warmer than luke warm. So that was disappointing. But the location is excellent and I would consider booking again for that reason alone. I think if I hadn’t booked it through Airbnb (and booked directly with the service apartment) it would have been a simple case of you get what you pay for, but Airbnb fees do make it overpriced in my opinion.