We didn't meet Michael during our stay but it was really easy to check in and out. The flat was really good and clean. Michael prepared water and towels for us. The air conditionner was working well and it was essential to get some fresh air during those hot days, WiFi was also excellent. The swimming pool is also nice and was always empty when we went there. The mattress was hard as it often is in Asia, for us it was ok but if your are not used to it it could be a problem. The neighbourhood is nice with a few cheap restaurants and shops, there is a 7eleven in a 5 minute walk from the appartment. The MRT is 20 minutes away and easy to reach but if you have luggages you may prefer taking a taxi, easy to catch on the main road. We had a great stay here !