I booked my parents-in-low the flamingo, but they gave them the horse. Then at 00:30 a.m, when we all fell asleep, the staff forced them to change room, just because he gave them the wrong room, and even without apologise!
My parents-in-low cannot speak English, so the staff waked me up as well to translate for him, and my leg was hurted by the bedstead in the dark! When I told him they already fell asleep, he just told me he already waked them up!!
The staff said he would give them ten minutes to wear clothes and pack up luggages, or we had to pay double of the price, because the horse is more expensive. Because it’s too late, my-parents-low just wanted to sleep, and did not want me to pay more,they changed the room, but when I looked in Airbnb again, I found the horse and the flamingo are exactly in the same price. When I asked for his apologise, he just told me that when he asked other guests changing rooms, they all agreed, only us had problem with that, I am surprised by the tolerance of “other guests” when they were awaked by him in midnight!
BTW, I found he even not changing the bed sheet for the new guest