If someone just needs a place to sleep in a central location for a short period, this unit is fine, but for anyone who wants a feeling of comfort or “home” while using Air BNB, we would not recommend this property. As a family who has stayed in Air BNB’s almost exclusively for 9 months (at least 25 different ones), we can say this was one of the most surprising experiences we’ve had. The bed set-up was not what we had requested and the host confirmed with us the day before check in, so we had to scramble the first night to make sleeping arrangements work with our 2 young kids. There were also not enough towels for our family of 4 nor was the kitchen “fully equipped” as the listing states. The kitchen has a few forks, spoons, and pots, but no knife, kettle, cutting board, etc. Every cupboard in the entire unit was empty. Having said all this, Mod was quick to respond and rectify the bed arrangements and provide more towels for us the next day, but we thought it was weird she asked what unit we were staying in so the building staff didn’t go into the wrong unit. We did ask for garbage bags since we stayed nearly a week and they were brought to us along with hangers for drying clothes. On our second to last day, we stumbled upon a ton of kitchen/cooking supplies on a rack in the parking lot. We asked a guard if we could take some basics (knife, cutting board) and he allowed us. We guess the supplies are for shared use in the building, but it would have been nice to know this ahead of time rather than us trying to work with the bare minimum we had in the unit. We visited and borrowed from the stash in the parking lot once more during our stay. While it’s nice to have found out these things were available, it’s not very comfortable to have to run down to the parking lot every time we want to cook when the listing says the kitchen in the unit is fully equipped. Also, WIFI is slow for the most part and we had to input the password every time we wanted to use it. It also didn’t work consistently on some of our devices. The WiFi is shared with the entire building rather than the host providing a router in the unit. The location is very close to the sky train, which was great. The security guards were unbelievably friendly, kind, and warm to us. Their smiles and kindness were the highlights of our stay. The host did respond to us and arranged for the things we requested that initially weren’t sufficient. The host also sent a few messages asking for a 5-star review. Reviews should be truthful and if a property and host are good (as most of our experience have been), then our reviews reflect this as opposed to writing one because we are asked a few times to write a 5-star review. Overall, it was a strange experience for us because we are used to our Air BNB’s feeling like home and this was essentially a basic hotel room (one of many we assume hosted in the building by Mod).