I rented this place for a week, but twelve hours later realized that I am not able to come. I did reserve it the day before, but it was available then and there for the whole week, so it's not like I wanted to cancel something last minute that was reserved weeks or months in advance, causing the host to lose out on a week of business. I would completely understand if the host wanted to charge the cost for the first night, or the first several days. However, the host offered to return less than 10% of my payment for the whole week, suggesting it's an airbnb policy. Of course, there are various policies within airbnb, and always a way to settle money questions through their payment system. The host refused to do any of that. It is certainly their right to choose to subscribe to that policy and be inflexible, but it's certainly also my right to be disappointed about that. In short, I suggest you take your business to other hosts that are more understanding and flexible.