Michelle was accommodating about my inquiries and requests but I had an issue that I needed to include in this review for transparency. Michelle sent me an alteration request after I let her know of my concern about the room being on the 4th floor (She informed me about this after I already booked the room) and the fact that there’s no elevator and I’m traveling with my 70-year old mother. She said she could move us to the second floor so I immediately accepted the alteration with additional charges. She said the room on the second floor is also “bigger and better”. She’s responsive to my inquiries and kindly allowed us to check in early since we had an early flight. She also sent a comprehensive direction on how to get to the apartment from the airport complete with different options for commuting, photos of relevant landmarks, and address with her telephone number in both English and Thai. This came in very handy when our taxi driver got unsure about the location. Michelle promptly answered when the taxi driver called for help with the exact location. She also personally met us when we arrived at the apartment and assisted us to our room which was clean and complete with the amenities described in the listing. There is also a laminated guide on getting around Bangkok which was highly appreciated. The apartment building and the room are already old but is well maintained and quite secured. She gave us two keys, one for the main gate and one for our room. There’s also a personal scanner that she provided which we used to enter the glass door to access the apartment floors. However, the main issue we had was the room which Michelle gave us. Instead of taking us to the room on the 2nd floor which was what we paid for with additional alteration fee, she hastily led us to the 3rd floor without first letting us know or explaining why she’s giving us a different room than we expected. We had no chance to talk it through because of how quickly we were led to the room on the third floor. It is also actually on the 4th floor because the second floor was the laundry area. The stairs was steep and had narrow steps so you need to walk a bit sideways so as not to miss your steps. Since we are already in the room and we’re very tired and hungry at that point, we decided to just settle with it since Michelle also seemed to be in a hurry. Although I asked her why we’re not getting the room on the 2nd floor, she told us that the 2nd floor room had no view. While we didn’t really expect a nice view (Michelle seemed to assume we were Catholics and that we booked the room because of the Catholic Church next to the apartment), we also appreciated it because it is well lit and large...