I was unable to use the apartment. The address link in the email was for a completely different place. I then had to take a bike taxi, with luggage, to the address. The security guard, who spoke very limited English, initially would not let me in and he could not confirm I was now at the right address. Your staff were not there to give me a key. I tried phoning the renter but the phone was not on. After messaging via Airbnb, she replied saying she was out of the country. There were no additional instructions. I had now been trying to find and get into the apartment for 2 hours, in the heat, with luggage, so I went and stayed at a friend's apartment. There should have been a lot more communication and support from the renter. The address links sent in emails should be checked for accuracy.