The location is great but the host is arrogant. He made me look for the second key for hours, pretending I’m stupid. Turned out the previous tenants forgot to return them and the cleaner didn’t report about that. Proposed to leave the key in the open mail box assuring its 100% save. But come on! The security guys don’t speak English and didn’t even asked where do we go or so.
To my complaint that the army of ants and cockroaches he just said it’s our fault as we left the food outside. But they were already in the apt when we got in.
On the second day the AC in the living room stoped working. Erik said they made a maintenance some days before we arrived and it should work fine. But it didn’t. The cooling of AC are very loud even tho they are outside you can hear them very good in the master bedroom.
Cleaning of the apt was not very good. Lots of black hair around and oily stamps, dirty shelfs, dust. But Erik said it’s bullshit because he has pictures from his cleaner and they are ok.
Also the sink was clogged and the shower. I also mentioned that to the host. But Erik decided just to cancel our booking because I complained a lot.
I understand that not everything can be fine in the apt but at least the host should have the ability to communicate without being arrogant and apologize for his mistakes or try to solve problems in other ways than just blame the tenants or cancel the booking.