Overall Evan was very responsive and helpful. We arrived very late around 1am and he was awake and waiting for us.. He was Always around if we had questions and took good care of the whole place. Super central location-easy to get to all the main areas of downtown Bangkok and out of the hustle bustle of the city. Our room stayed so quiet in the evenings and we slept like babies. Beds a bit firmer but we love beds like that. Average, but easy accommodation.