Reviews seemed to be great from most of the previous guests hence my expectation was high. The place was comfortable to fit 9 adults and perfect for family with elderly parents. Kim was helpful throughout our stay and communicated promptly.
Our experience could have been much better if the following were resolved:
1) safety issue - found the entrance door to be unlocked when we came back at night on the second night. Turned out the cleaner did not lock the door properly after cleaning. Nothing was missing from the room luckily. This really gave us a scare as the location of the place is not exactly in the brightest alley / building and we were not familiar with the neighborhood. It’s located on the 4th floor of a building whereby the 3rd floor is a massage parlor and ground floor is a burger joint. There are 2 washing machines just right outside our rooms where every single day during our stay there are people doing laundry and waiting for their laundry just right outside our rooms.
2) another safety issue - the design of the place is chic and modern with white brick walls. However, one of the bricks from the wall next to the bed fell and shattered into a few pieces as it fell from such high ground. Luckily no one was at home at that time and no one was sleeping on that bed at that time. Contacted Kim on this with photos to show the incident but there’s no response until now.
3) cleanliness - it is requested by this place (in fact everywhere in Bangkok) that used toilet papers are thrown in the bin rather than being flushed down the toilet bowl. As we stayed here for 4 nights with 9 pax, the toilet bin is only emptied after the first night. You can imagine how uncomfortable it has gotten after 4 nights although we have requested for make up room service on the 3rd day but only the living room’s bins are emptied. There are 2 toilet cubicles for 9 adults for 4 nights so you can do the counting.
I do hope that cornerstone can buck up and look into these crucial safety and cleanliness details before offering the unit to others again.