I booked this pretty last minute and was a bit worried about communication and if I'd even be able to get in the apartment or not. However after a few back and fourths we were all set. Kind Frog was flexible in terms of what mode of communication we used, he was also very quick to respond to all of my questions, even after I checked out. It felt like staying at a friend apartment when they were out of town. You basically are on your own but have tons of recommendations and support form Kini via messaging. The apartment was a good size and layout and had great light. The view wasn't as oriented to the river as I had hoped however it was still lovely! The gym and pool were also really nice additions. I would certainly stay here again and recommend anyone who wants to visit Bangkok while getting a peaceful nights sleep and insight into local community living.