Pp was easy to work with during the booking; however there was no communication during or after my stay. The facility is not a home, it is a short-term rental apartment in a condominium. Therefore, the room was not really setup for living. It looked so much like a hotel and not like any AirBnB home that I've rented in Thailand or the USA. The building staff were not very helpful on our arrival. My daughter is in a wheelchair and the facility website says it is wheelchair accessible, but it truly is not. There is no way to get into the check-in check-out area with a wheelchair. There is no way to access the room's bathroom in a wheelchair. The lack of access to the check-in area was a minor inconvenience. The inabiltiy for my daughter to get to the bathroom was a major inconvenience. Finally, the daily room servcie was great. The lady assigned to clean our room did a great job and was always very polite. I would not recommend staying at this condo as there are better real hotels nearby.