Firstly, must say that they were kind enough to give me a full refund for my cancelled days, so I thank them for that.
I write this honest review to be helpful and provide useful feedback. The condo itself is quite nice, as is the building. There's a shuttle service to the nearest BTS station which is useful though it's not too far by walking. The building is quite new.
The condo was furnished quite well, clean and it's a nice size, so it's a shame that it's let down in a few crucial areas. It's even more of a shame that the owners resist trying to make it better. The bed is as hard as a rock, and I reckon a bed made of pins would be more comfortable. I ended up staying for only three nights and didn't sleep once. Ultimately, this is why I moved. If Betty had just got a topper for the mattress then maybe it would've made a world of difference. Shame.
The WiFi is awful. For 2019, it's awful. It was unreliable and at best it had speeds of around 6-7 MBPS... when working. Luckily I had my 4G hotspot though the signal in this building wasn't the best. I believe the owners share the WiFi with all their apartments thus you get a slower speed. Jeff, the co-host, inexplicably said to me that in Thailand only office buildings can achieve speeds of over 20. That's utter rubbish. My last condo in Bangkok had broadband speeds of over 30. They need to invest in better WiFi, end of story. DON'T BE CHEAP!
Though Betty was kind enough to refund me the 19 or so remaining, I did find her argumentative and not helpful. She can certainly improve her attitude when dealing with guests. I unplugged a device so I could take a photo and ask them what the WiFi password was then got told, 'DON'T TAMPER WITH ANYTHING UNLESS YOU HAVE AUTHORISATION!'. Wow.
Somehow, I had instructions for the wrong condo. I had unpacked and was then told I needed to move to the one above. At this time I discovered how poor the security is. The security door code for each of their condos is the number of the condo plus an asterisk! You can quite simply go to any other their 50 condos and gain access to each just by entering the unit number. C'mon! You cannot have such simple access codes. Please change!
If the owners can vastly improve the WiFi so each unit has their own (I mean it only costs about £10 a month and you're charging almost double that a night), can get toppers for the beds or get mattresses not made of bricks, and change the security door codes then I think these are nice condos. Real shame.