The host was very friendly, and made us feel very welcome. They were always ready to help us with whatever we needed. Great customer service, and they've definitely earned their five star rating on AirBnb. The room was clean, and the air conditioning in the room worked very well. For those considering staying here, I highly recommend looking at the route of the BTS air train. The Mustang Nero is closest to the Phra Khanong station.... about a 10-15 minute walk. We attended a conference at the Bangkok Convention Center, which was about a 15 minute walk from Chit Lom station. The Chit Lom station is 7 hops from Phra Khanong. So, bottom line is that it took us 40-45 minutes of travel each way, including 25 minutes of walking. Because of the heat, this distance ended up being a little too far for us. Although they do keep the BTS very cool and air conditioned, which was great. But, you will rarely find a seat on the BTS, as it is quite crowded. We tried to take a taxi once, but the traffic was terrible--the taxi driver told us it would take over an hour and then dropped us off at the BTS! But, depending on what you are planning on doing in Bangkok, the Mustang Nero can still be a wonderful option for you... it just ended up challenging for us because we needed to go to the Bangkok Convention Center each day in 100 degree weather. Also, please be advised that if you need a taxi from Mustang Nero, the kind folks at Mustang Nero will help you with that, but they request one hour advance notice. Bottom line is that I do still recommend the Mustang Nero... nice people, and nice place. More authentic experience than staying at the Centara Grand Hotel, which is where my colleagues stayed.