There is no lift in the building. Very tired climbing ups and downs especially with luggages. The staff there doesn't help much too. The air in the house is dry and everyone started to cough badly. The air con is not strong and cold enough. Waited quite sometimes but the air con doesn't cold up. Cannot on too low temperature as the air con will leak water. On my last day, i need to check out early, and i texted the host whether got any staff can help us carry luggages down? Unfortunately, the host said no staff work so early. I think they should do up an offer and arrange to help their guests, but they don't. Overall, only the location is good! Very near the platinum mall.