The owner is very nice and available - we checked in at 9pm and couldn't open the door. She was there in just 5 minutes to help us! She also gives great tips on how to your the city! Great experience! The only downside is that since the house is wooden, you can hear every step the upstairs neighbors take. We were so tired that it didn't matter, but just a warning. Otherwise, the place was comfortable and clean and beautiful (and in a very central location in Bangkok)