Pia's was very friendly and prompt at communicating. The place is very clean and spacious, but smelled lightly of cigarettes and the internet didn't always have the strongest connection. It's about a 10 minute walk from the BTS, but closer to the Chatuchak/JJs market than a lot of other places in Bangkok. There is laundry access downstairs and several 711s nearby. I appreciated Pia's flexibility of allowing us to check in early after our overnight train ride. Good place for the price point.