Truly disappointing experience. I was in contact with the host even before I departed Singapore. Had informed him beforehand that our flight was delayed. Upon arrival, I immediately texted him & mentioned we will be late. Updated him throughout the journey - from take off to landing. He said OK. He acknowledged that we will be late. When we arrived at the Airbnb, there was no one! My family and I waited at the lobby. We called him numerous times and dropped a ton of messages - no response. After 1.5 hours, he finally picked up. Even then, we were unable to check in because the keys/keycard to the apartment were with one of this employees, who was also uncontactable. Take note, we landed at 1.30AM BKK time. We reached the hotel at around 2.20AM. We did apologise many times for being late - but we couldn't do anything about it because the flight delay wasn't within our control. I ended up having to search for a last minute hotel to book. Extremely disappointed. Book at your own risk.