Check in requires payment for photocopy of passport, cleaner comes down to give key card and key (2 sets). Shower goes hot and cold and you'll have to stand in there for 1 min before it warms up, Aircon in the master bedroom started dripping water but Lily was extremely responsive and got the Aircon guy to repair the next morning. Everything else is perfect, and the gym is a medium sized well equipped one in the building across the pool! Decent stay for us and we didn't have trouble getting home because all drivers knew where Rama 9 was.