We were given a different room rather than what we booked. The room was dirty with cockroaches all around, stinky hallway, moulds aircon and broken toilet seats and what not. Upon request we were given a different room the next day which was still not what we booked but was better than the first room.
There were a lot of basic toiletries missing but Hana never shied away from any communication and all are requests were promptly complied with.
The cleaning staff never came in our week long stay except the first day.
The location is good. The building is impressive. If only the rooms are prepared and a quality check is done before the guests arrive, it ll be a superb stay.