Even before I booked the room, Skon was very nice and helpful when I was having problems with the app. The staff is also very kind and eager to assist. When we had problems with the aircon and cable (our fault, not theirs), they immediately had someone to fix it.
The room is beautiful and perfect. The bed is really comfortable as well. It has a refrigerator, a microwave and an electric kettle which is good though we wish they had mugs for coffee because they only had glasses for water. They also have bowls and utensils so you wouldn't have to worry.
The room is also close to BTS Sala Daeng station, around 10-15 minutes walk so it was easy for us to walk there on the way to the airport (we took the train route instead of the taxi).
Overall, our stay was smooth and pleasant. I definitely recommend.