One of the worst experiences in my 30 years of traveling the world! To begin with, the host requested I go to a property different, and miles away, from from the one I had booked. I refused to do that, and after lengthy negotiations, during which the host was incredibly rude, she agreed to let me stay at the place I had booked. I arrived at the apartment only to find out that there was no hot water and internet and construction was still going on in many of the units on the floor. The bed was falf made up, with towels and roles of toilet paper tossed on top. I turned right around and left. When I went to the building reception in an attempt to drop off the key with them, the desk person informed that nightly and short-term rentals are illegal in the condominium. In fact, there is a poster on the desk stating just that. I spoke to Airbnb representative the case officer to access to my correspondence with the host. Despite numerous attempted on the part of Airbnb to convince the host refused to refund my money, she refused to do so. Luckily, Airbnb were kind enough to reimburse me in full.