Mod was prompt in replies and responded promptly whenever we needed her assistance. The building guards are very friendly and courteous towards everyone and have offers for almost everything you need to ensure your stay is comfortable and convenient. Location is definitely a plus point, 5mins walk from Phloen Chit BTS, especially great when I am travelling with an elderly. There's a balcony to hang clothes but do request for more hangers as they no not provide many. A great place if you're looking to have a decent stay near BTS and the heart of Bangkok.