You can search for a previous review of another of Orranart's units where we stayed before. I can add a couple things, however.
Responsiveness: when we arrived, we found some non-functioning lights, and an air conditioning unit was not cooling. We informed Orranart, and by noon the following day, all lights were fixed, and the AC compressor was replaced. And, the unit was cleaned.
After a brief water shutoff, one toilet did not work. So, we informed the front desk. By noon, the toilet was repaired. So, you can inform either Orranart or the front desk, and issues will be resolved promptly.
Cleaning: a shout-out to the cleaning crew. They did an excellent job in cleaning our unit!