Top was very responsive and quick with any requests. We had a little trouble with taxis finding the location, but we had a van rental for the days we were there and only used the taxis later in the evening, since we had a large group of 4 adults and 3 kids. The place was clean and just as pictured. We enjoyed our stay. One thing to note is that the spiral stairs are a bit dangerous for small children to use alone and they need to be watched carefully.