For all Air B&B guests note that this is a hotel, not a condo - it is the Maitria Hotel.
Both reception staff and telephone communication were excellent. Staff were efficient on check in and check out. Bell boy was excellent also.
The issues are with the room. The bed is rock hard even though they have a mattress topper on the bed it is not comfortable, in this day and age to not have a memory foam or pillow top mattress in a hotel is really not acceptable.
The TV and sound bar are around 6 to 7 years old and do not play most current movie files. The sound of the TV does not come out of the sound bar and I asked the engineer to make sure this was the case and he confirmed it. TV selection is average although there is one movie channel and they do cater to a wide variety of cultures there should be more English language programs.
Gym is very small and the machines are not of a good quality.
The pool is very small but this is listed on the website already.
I was given a room on the smoking floor and the floor smells very badly of smoke even though they do have a very old ozone machine near the lift, it needs better ventilation. The room smelled badly of smoke but I expected that. The AC system is very very noisy and the engineer came to do some work on it and got it to get a bit quitter but it still sounded like I was in a typhoon. In a way this was good as it blocked out some of the noise of my Japanese neighbor who decided to party until 2am with the man across the hall and some Thai women. They were very noisy and I complained to reception who called up but it did nothing to stop them. So between the hard bed and the noisy guest I got very little sleep.
It is nice to have a little kitchen in the room.
For room service there is very limited selection for vegetarians - this needs to be addressed but the restaurant is not owned by the hotel.