Other than having to walk up the stairs everything was amazing, the ac worked quick inside the room (but close the bathroom door, since it will slow down the process), Evan responded us quick, and provided us with a binder with many great recommendations about food, activities, tips how to get a around, and what to look out for in the city. The room looked nice, like the pictures. The room was REALLY CLEAN which is one of the most important things in a city like Bangkok, when you are afraid of insects for example. We had a great stay, would recommend!!