Host was very slow to reply, was given no instructions to check in before we arrived to Thailand. After we landed in Thailand, we tried to message her and had to keep waiting for the check-in instructions, the host told us to wait as the place was still being cleaned. After 4pm, was finally able to get the key card but had to keep messaging the host about the keypad password to open the door. The place was not clean with a lot of hair and dust on the floor, trash was not taken out and used towel were hanging in the bathroom and the closet. We believe that no one actually came to clean the place after the previous tenant left. The host asked us put the the access card back in the mailbox so her cleaner can come clean. We ended up cancelling and booking another place since we did not want to wait around for the cleaner and it was already 4 hours after the check-in time. Also the host's phone number is not local so you would have to call international to reach her.