Natat was nice and responsive. The room is small but private. There are many bathrooms and showers, so you won’t have to wait. Everything was very clean, except my room had ants and there was hair left over. Otherwise it was great. The location is fantastic, and my favorite part about the stay.
I accidentally took my key card with me after checking out and Natat was kind to let me bring it a couple hours after I dropped off my bags at the next hostel.