Poungpetch is extremely understanding. Imagine, I ovelooked my booking, I thought my check out day is the next day but it was on that day and my things were still in the room and I was roaming around Bangkok. Poungpetch gave me time to get my things from the room without any complain. I was so grateful for the gesture. Staff as well are so friendly and warm. I will stay again if I will be back in Bangkok in the future.