Sue was extremely welcoming. The condo is a little difficult to find the first time, especially with a language barrier between us and the taxi driver, but we found it. The apartment was exactly as pictured and extremely clean. Recently, the condo management determined that short term renting was not allowed, however we were lucky that Sue kept our reservation and was able to work with us for the short visit we had previously booked. I would suggest that there be more towels in the apartment as there are only 4. Between 4 girls in the humidity of Bangkok, these went fast and we had to rewash them a few times. Overall, I would recommend this apartment as it is clean and the location is great once you get your barrings on the city. Also, I highly recomend coffee at the Study Room across the street!