Bad service and assist. We always have to wait long for each response and action to solve issues.
1) When I arrived I tried to get inside with the passcode you provided but it didn't work out. I contacted the contact number, a guy picked up the call and said he will hand this issue over to the other staff (a frontwoman) and she will contact me directly. I never get a call from the woman and have to try to contact the first guy a few more times.
2) I have been waiting in front of the building with a heavy bag for almost 15 mins until the frontwoman opens the door for me.
3) The room is not as tidy as it should be. Still hairs around the room.
4) On the checkout date. We went to a convenience store with a keycard but forgot the room key in the room. Later on, we can not enter the room when we return.
Without any advance information, you don't have any spare room keys. And the electronic door lock code that you have is not working. All the staff said that they forgot the correct passcode. The key is in the room but they wanted us to pay 2000 bath to open the door.
After some tough talks, in the end, we didn't get to pay the price but with a really hard stage of understanding why did you try to push it to be our responsibility.
Especially the front desk staff that is being impolite by how she answered things with her upset voice and not answering phone calls while she picked up other calls from the other staff(I supposed the manager).
All these experiences give us disappointments.