The property was okay, and just that. The location is decent - 20 minute walk from everything, although the apartment is on a second story it still is spacious and offers some type of privacy (just keep blinds closed). It was slightly dirty (bathroom had mold, and we found a roach when we entered in the cabinet) although this wasn’t a big concern for us as it is Thailand.. the property was overall okay in terms of everything except the fact that the bed was extremely uncomfortable and when I mean extremely uncomfortable I mean hard as a rock. Our body was aching the next day and given that my husband has previous operations and injuries - it was a major issue for us. We communicated this to the host to give them the opportunity to assist and resolve in this problem either by bringing us a thicker blanket to put under us or some type of cushion layer that can easily be bought at a store. The host was not only unwilling to resolve the problem and take any accountability for our comfort and for the price we were paying… but she did not want to offer a partial refund for the days we were leaving bc “it was not her problem.” We ended up having to book another stay and leaving the day after arriving since the problem wouldn’t get resolved and we had to call Airbnb to mediate and resolve the issue to get a partial refund for the days we won’t stay because the host didn’t want to refund them because “guests couldn’t book on those days” the lack of accountability and responsibility was extremely immature and unprofessional of any person trying to make an income from Airbnb. Luckily we resolved our issue with Airbnb satisfactorily and moved to a location that was more comfortable. I have never complained about an Airbnb and I have a good record for being a great guest, and I am also a business owner that knows a thing or two about customer service - It was such a shame to deal with this type of encounter from a host.