We were locked out of the main bathroom and I contacted the host first thing in the morning. His response was quick initially saying that he would help me find out how to get it unlock. However, I had to wait the whole day for his reply and there were messages that he read without replying only to say later on that the locksmith would come the following day. I am glad though that he eventually found someone to help us open the bathroom door but I did expect more (& quicker) updates from him. We expected more as they were marked as superhost but we felt we didn't get any treatment that would make them one (e.g: (no replies to our initial messages about recommendations in bangkok)).
The location of the place however, is really good. The price is alright. But the place needs to be clean better. We still had a good time in Bangkok but will probably not stay in this place again if we were to return.