The check-in service is overall horrible, we had a very BAD experience with the host and the receptionist. The host (Edward) never appeared, never picked our call and only replied our messages in Airbnb inbox after two days. The most frustrated part is he didn’t inform us the changes of new accommodation rules, in which the new management has not allowed their units to be commercially advertised. We only knew this when we check-in at reception desk. The receptionist did not allow us to stay at Quad Suites and insisted us to stay in DIFFERENT accommodation where is totally different from our booking. We had taken 2 hours to negotiate with the receptionist (not the owner) in order to let us check into Quad Suites.
The room, although satisfied, there are couple of issues like water heater problem, inefficient access card (for main door entry) and TV is unwatchable (due to lack of channels).
We noticed this host still advertised his unit in Airbnb and he should stop to “cheat” his customers. We won’t recommend this unit to anyone.