When we once checked in, we found that the room was not what had been shown in the photos. Then we started noticing some cleanliness issue and informed the receptionist before we went out. At night when we were back, the bed was slightly cleaner. So we thought it was okay. But after my friend had her shower in the jacuzzi, the dust and hair came out from the holes. We went to another receptionist (Aum). She listened to our problem and checked the room. She also contacted her manager immediately and got us satisfied response. She even called us to reconfirm with us about the refund after we checked out. Overall even the room is not what we expected but we are really happy with their attitude and the way they handle our problem. Thank you Aum and Noon.