this is the worst experience i have ever had using airbnb . I booked a room a long time ago, 2 weeks before the trip, I contacted the host to communicate more information for the trip. but they didn't reply. I texted them continuously for 4 days, dont have anyone reply. I Called from Australia to Thailand but no one answered. Because I was worried about not having a room, I booked another room. then asked airbnb for support, the host answered but couldn't support me. This may be my subjective assessment. But from the way I talk when I call the host, the host answers the phone and the message. I don't see their attentiveness. The mode they set allows cancellation 1 day in advance so you may not have the same situation as me, but my reservation was canceled because of the host's unresponsiveness, the host's failure to help me reschedule will not disappoint me. if they talk friendly and at least apologize for their lack of attention.