I didn't want to book her room but I extended my stay for more 4 days, so I found this host (I stayed in blossom for 22 days already with other host and she was very nice and helpful, no deposit for 2nd key)
my experience here was terrible since check-in till check-out (and after check-out)
1. I wasted so much time to check-in : Before coming here, I rechecked with host if I can check in early like 12PM, but she said no, check in time is 2PM. I reached there 3PM and follow all self check in instructions. But when I open the box in the locker, there is no key inside. I asked the host and she told me to send photo of box I sent the emty box to her. She spent almost an hour to find a maid to give key to me. She didn't directly give key to me. She put it in the box and ask me to walk to locker again and open again and this time it was the key inside.
2. I already asked for 2nd since 2 days before check in. She said in this case I need to do deposit 800THB. I said ok. But the day I came there was only 1 key and around 4 PM I need to contact her again to ask for 2nd key. She repeat that I need to deposit, she said she can't make request deposit on Airbnb and she asked me to transfer by bank. I asked her to give deposit invoice to me with key. around 5PM the maid came to give me 2nd key without deposit invoice.
3. During stay, I can't use TV. and room was not clean, I'm allergic to dust and I think there were so much dust in AC.
4. When I check out 9AM on 17th July. I followed check out instructions and send photos when return keys, but she didn't refund my deposit, she said her maid will check and she will refund. I wait until afternoon and then evening, she didn't refund me. I contacted them on Line account and it was around 11 PM. The Line admin said now he is sleeping we will refund you tomorrow.
This is very rude excuse and rude service. They are not stupid but they are careless. they are active on chat but it was like they couldn't get their ass out to do things properly, like the easiest thing to put key on time.
You can book if you don't mind those issue. Good luck 🤞