Tom was a very responsive host. We had some issues with the cleanliness of the place upon check in but he immediately refunded the cleaning fee and offered to send someone to clean. The space has everything you could need and is about a 10 minute walk from the Phrom Phong BTS, but there is a trolley available that will drop you nearby if you want to skip the walk. The place could use a few updates, but overall was a good place for me and my family during our 3 week stay. The pool is also very nice.