Communciation prior to our stay was swift and friendly. Although the room looked clean and the bathroom was very comfortable, there were some downsides to our stay. The bedlinnen were very 'plasticy' and thus not very nice to sleep in. The beautiful stained windows are very thin, causing a lot of noise from the very busy street. Nor were there any curtains, which made our night of sleep very short. The automatic lock didn't work either, which was inconvenient. Upon arrival at 8 pm, the room was not ready. Breakfast, however, was ok and the staff friendly. All in all, you can get a better/more comfortable stay in Bangkok for this money.