I felt a bit unhappy and disappointed on the first day in this hotel. I stay here for 2 night only. I have been to many hostel in airbnb, including taiwai, bangkok, korea, japan....and this is my first time to give such a long comment... Before i arrive, they inform me will change another room for me because the air-conditioner have some problems. And i already told them that i dont mind to change my room, but i only concern need to have air-con and cold and hot water shower. (their reply is all the facilities are the same, is only the color of the room are different.) During the whole day shopping, me and boy friend arrive to the hotel at the afternoon and wanna to take a shower at around 10pm...my bf told me that have no hot water when shower. When i take the shower, is only cold water!!! I ask my bf to call to the front desk, she send 2 Thai girl come and try to fix the problems. They are non-english speaker. They almost spend 20 to 25mins to fix the problem, but finally they only tell me: no...no...no... I ask the girl what can i do? They only said NO...i ask them please change the room for me. They said NO again. Is really make me feel bad and angry. (i donno is misunderstanding or they don't know what am i talking about) Then, i call to the front desk again. The thing that really make me feel angry is the woman speak to me said: i cant change the room for you because is full already. I said i really cannot take the cold water shower, and she reply: sometime i cannot do anything for you....WHAT? Wt it mean? The only thing i request is i wanna have a hot water shower only.i dont mind u give me other room to just take a shower. Then i can stay in my room.....and that girl reply: i cant give u other room. Because the house keeping already gone. If i give you to take a shower, no one clean the room again, it need to keep it clean for the tomorrow customer. Hahaha, it really make me angry and that front desk staff even cut my phone right away. The thing i wanna tell is if you have another available room, why cant you change it for me at the very begining? I also pay you money and why you only tell me: the room is for tomorrow customer? So who am i? I also is your customer and i cant expect i receive this kind of answer..... Lastly, after around 10 to 15 mins they ask that 2 Thai girl come again and said will change the room for me. But i really really angry at the moment. They also playing with their own mobile phone and plug in the ear phone when they talk to me. I really feel bad this...