Joop was wonderful, responsive and the condo is well decorated and catered to most of my needs. Unfortunately, there was renovation in the condo above so I had to move out after a week - this was bad timing and of no fault to Joop. The bed is super comfortable, check-in was a breeze and the location at the top of Suk11 is perfect. The photos are slightly misleading with regards to how bright the apartment is with natural light, but if that's not important to you there is no issue.