Pailin was very fast in responding our emails. The free pick up was great and the return trip to the airport was 150 Baht. Everybody there was very helpful and friendly. Would highly recommend if you want to stay near the airport. A grab ride to downtown Chinatown was about 500Baht which was about a 45 mins ride. If you want to be downtown and do tourist stuff, I would not recommend this place. All and all we were happy with the services and the room was very clean.