We appreciated Edward's email and details about our arrival. When we arrived at noon, the front desk didn't seem to know we were coming, nor what unit we'd reserved. They phoned Edward (I think?) and we were told we could leave our things and come back when it was ready and they did invite us to use the pool. We came back after dinner and were brought to a unit nearly identical to the one pictured but not quite as nice. The beds were comfortable, the air conditioning worked and all the amenities were there. The front desk was helpful in telling us the location of the pool and figuring out wifi. Wifi password consisted of just the numbers, ignore the hyphen and period.