From the beginning Ben and his staffs are very professional. They go out of their way to make you feel comfortable. The head staff "GB" was extremely helpful. She's fluent in multiple languages and had a lot of recommendations. The place is extremely big, a little too much for the 4 of us but will definitely stay again next time in BKK. Can't really go wrong with the rates compared to the hotels in the area. Great deal and very thankful for the stay.