Upon arrival we were told that we got upgraded to a superior room because it could get noisy in the night so now we will be in the back so we won’t have the noise. The night came and we learnt that it was the loudest room in the hotel facing the party streer, in addition the room was not as described and shown on the photos. The reception desk said that they don’t have room for us to change for the quiet aera and we can change to different room, little bit quieter but in general “we shouldn’t complain because the party stops anyways at 2am”. We have changed for the quieter room that was not really quieter and the parties kept going till 5am.
The reception desk promised that they will change the room the day after which didn’t happen. Natha, who is a travel agent, told me that there are no quiet rooms in the hotel (receptionist said there are, just not for Nathas guests).
Room was dirty and old, Natha was not helpful at all, saying that I should speak with reception or not complain.