We had a few hiccups on check in - we arrived later than expected so Nim wasn't able to meet us and someone else did, but perhaps because she had been kept waiting or maybe because of the language barrier, the lady who met us didn't fully explain everything about the apartment (for example, she didn't show us where important switches were for the wifi and water heater etc). Housekeeping also wasn't as thorough as we wished it would be (stains on sheets etc) but Nim responded very fast to these issues by phone message and got it all sorted out by the time we returned to the apartment in the evening. This is a lovely apartment, exactly as it appears in the photos. However it IS quite a distance from the BTS station, and the free tuktuk from the condo doesn't operate very frequently (drop off only at the BTS, no pick up, and on one day we were there the tuktuk driver was on leave!), so do bear this in mind. It's a substantial walk in from the BTS. This is tolerable if it's pleasant weather, but think twice if you're going there in warm season. I ended up grabbing a motorbike taxi most of the time. Also, this apartment is on the second floor of the condo and it faces the street, so we kept windows and curtains closed most of the time for privacy and quiet. I had a comfortable stay here and enjoyed staying in an alternative to a hotel, and without doubt this is a lovely little apartment but it's worth bearing in mind all these details about the condo facilities and neighborhood.