We stayed here on 2 occasions during our 3 week trip to Thailand.
Communication was excellent. Rose who is there to greet you and answer any questions is a true gem. She speaks English very well and truly wants to assist the guests. She helped us with communicating with a tour driver, showed us how to use the airport train, organized a very early pick up, always answered texts promptly. So nice.
The place is steps from a metro station and this was ideal. Traffic is crazy and you’ll want to use it whenever you can. Timo also has subway cards that we topped up and used.
The use of the mobile wifi was great, especially with the kids who wanted to post pics on Instagram, Snapchat etc while visiting.
The place is very clean and modern. The air conditioner works great.