Mo attend to our needs quickly when we needed. Place is easily located. Rooms are clean and worth the money. Also comes with a huge brand new SONY TV. Bed is comfy and clean. Ac are working fine and cool. Everything you need is there just that theres no UK specs 3 pin adapter plug which isnt really a big issue to us. But it would be handy if provided. Overall I’d recommend the place if you are looking to stay around Phrom pong BTS for a budget clean comfy clean room!