Hana was kind and tried to be helpful, but unfortunately this stay was terrible. Before we checked in, another guest mistook the key and used our room for a few hours, so when we went in, it was already a mess, with hair everywhere, untidy bedroom and wet towels. Hana knew this but didn't even check the state of the room. We had to clean up our room and change the sheets in the middle of the night. The overall cleanliness was bad anyway. There were kitchen stoves but no frying pan or pot to cook. No toilet paper or working wifi. Hana tried to help us, but there were some communication problems. Anyway, after we found a dead giant cockroach on the floor we decided to cancel and book elsewhere.