I want to be fair and just with my comment.
Our stay was almost perfect, that even though the place was really far and inside the maze, the one bedroom unit was really better than I expected. In terms of the interior, the appliances, furniture and fixtures it's two thumbs up. We had a very comfortable stay and they provide a free tuktuk ride from the nearby malls, groceries and stuff, which I feel like is a normal practice even from the neighboring hotels.
I almost booked again thru airbnb for our December stay on our way back home--- UNTIL...
When we checked out-- this is what really surprised us. We do admit that we did not threw the hill of garbage that we have consumed since we stayed at the place, but as for the comment of the MANAGER that "it's sooooo filthy and dirty" because of our dog -- IS A BIG LIE AND EXAGGERATION. We have been traveling in different places and we are responsible dog owner. We always BUY our own cleaning stuff and the staff of the hotel knew that we even bought our own scotchbrite for cleaning the floor of the bathroom and washing the dishes. Plus, even if we do not ask for the THB300/hr cleaning, we kept the place clean, because if we don't clean up the place it will stink. We also bought our own small broom with dustpan to sweep the floor.
The only thing that I really object, is that they finger pointed us with the deep scratch on the wood flooring that is was caused by our dog. Our dog is only 4mos old labrador that it is so impossible for her to scratch that deep--and she doesn't scratch or dig!. Not unless she's at the beach and when we go out, we leave our dog inside the kennel and most of the time she only sleeps. It was already there when we checked in and our mistake was we did not took a picture from the day one with all of the damages and whatchamacallits inside the unit.
IT IS FINE for us to pay for the cleaning if they say that is mandatory or why can't they just include that at the price. Another question is, what is that service fee that they charge here in airbnb that I have paid along with the per day price? I paid THB3k+ plus I paid another THB5k at the front office when we checked in. So there are too many charges.
Another, this is the first time that I have heard a lot of ridiculous excuses. The manager said, "the scratch was deep that what if we need to replace the entire flooring...blah blah blah..." We said that the scratch was already there the day we checked in, so they are just looking for someone to blame for that damage on the flooring because they did not checked the last person who occupied the unit and they saw an opportunity because we have a dog.
Another, he said "you paid thru airbnb, so we expect you to keep the place as how you arrive and you should leave it in that condition when you leave otherwise you pay, because we need to buy some cleaning stuff and pay the cleaners" ----Duh!? OK, so if we booked thru other websites and medium (which they exist) it's ok to keep the place dirty? This is a condotel and not residential house and they even said that "airbnb is not classified as a hotel" what the heck?! This is not our first time to book and travel thru airbnb and like what I said IT'S OK FOR US TO PAY FOR THE CLEANING IF THEY HAVE CLEARED IT IS MANDATORY TO AVAIL THEIR CLEANING SERVICES. Instead of finding ways not to return the deposit. Why can't they just include that in the price?
I was so disappointed when we checked out and we did not argued that much because we are already getting late for our flight.
Like what I said, I have no problem or complaints about the amenities and unit-- it's definitely superb, but the staff and the policies? Jeez.... four thumbs down.
The owner was nice, young and pretty and very hands on with the guests. But I hope that you can also make some positive changes so that your guests will come back again.