This was one our worst travel experiences. We have traveled all over the world and this was the first time that we could not stay in a unit that we booked due to uncleanliness and misrepresentation. We checked in late so unfortunately I had to stay up all night to find alternative accommodations. The bathrooms were not clean with mold and mildew so we weren’t even able to shower. Sheets smelled so my kids were not able to sleep. The whole unit was a mess, with dirty rags in the kitchen that when we complained to the host, she said shared items for our use? Half empty water bottles were scattered all over? Used slippers were out as well as personal clothes in the closet. Broom and dustpan were out in the kitchen. Balcony door would not lock and the closet door to the washer/dryer would not close at all. In these times of Covid, we were extremely uneasy about spending any time in this unit for our health but as I mentioned it was near midnight and had to spend an unpleasant night. Also the location was different than advertised, misleading and possibly due to past problems with Airbnb.
While we notified Airbnb immediately and submitted pics and videos, we have yet to hear any thing meaningful from them and still have not had our funds refunded though we had to pay and book another hotel for the 9 nights. We have returned home and now more than 2 weeks later Airbnb still has not been helpful in resolving this fiasco that almost ruined our vacation.