Overall it was a unpleasant and horrible stay for us. The lady who checked us in could not speak a word of English, she struggled with hand gestures and very defensive when she finally understood our hand gestures.
There were 6 of us and we made this clear to Yasmine prior to booking. She reassured us that there will be 2 additional beds made up and extra towels given. Upon check in, the condo was fine and in a nice building. Only 2 beds were made up, asked where are the other two beds, she pulled out a bed under the other bed and pointed. I was in shock as the bed was mouldy and disgustingly dirty! The bad sheets were stained and smelt disgraceful, She also pointed out that there are two folded up mats which we could use as beds. These were just stacked by the main bed. The sheets and the covers given have not been washed for months if not years. Smelt awful, we refused to use.
The master bedroom had a good mattress but the 2nd bedroom was tiny and you scrape your legs against the bed if you try to move (this resulted in cuts and scrapes on my children's legs).There were also multiple cockroaches in this apartment which was absolutely appalling as that is a poor cleaning job if there are cockroaches infested in this apartment. They have put in a double bed in a tiny single room. The mattress (if you could call it that) on this bed was so hard it's like sleeping on concrete. We finally took the bed sheet off only to find it's made of condense styrofoam. Two people ended up sleeping on the sofa. None of us slept well at all which was not good after a 17 hours journey.
I called Yasmine and asked for new bed sheets and extra towels as promised she asked her worker to go buy them from Tesco which was fine but we had to make our own beds.
There was no hot water in the condo and the bathroom basin was blocked. We texted Yasmine many time but no response. Eventually we had to send her a message stating that we are checking out and that we need a refund plus these issues will be escalated to Airbnb was when she took action and called the building maintenance. Finally on day 2 of our stay we had hot water but the blocked basin not fixed.
On our 3rd day of stay the wifi was down and we weren't able to use. (Bearing in mind some of the adults had to do work) Although Yasmine called the call centre to reset, it still didn't work for the rest of our stay.
Overall this has not been the most pleasant experience. I am an Airbnb host myself and I would not dream of making my guests go through what we had. In it's current state I would not recommend this to other guests.