This is the first terrible experience I've had with Airbnb.
We had to get a place to spent the night right away.
We did the booking at 9pm and got there at 11pm since the check in hours were till 2am. We texted and called the host with no reply. The security guy didn't speak any English and he didn't know about our booking.
Nobody knew about us arriving there. It was 1am and we were still outside with our bags waiting for an answer. The Itinerary didn't say room number and nobody knew what to do. It was the most annoying experience ever.
The host never appeared to solve the problem NO ONE DID. It was the worst because we had to get up really early next morning. At the end two hours later they gave us a room and we never knew if it was the room we booked.
The worst part is that when we were going to cancel there was no refund so be careful if you're thinking in booking this place.