During our stay we had a few issues.
Firstly we never had contact with Eva it was Isabella.
1) we requested to check in at 2, notifying Isabella of that around 11am so she had ample time to reply. It had already gone 3 before she replied.
2) the key was said to be in the mail box in building A (the room we had actually booked) yet when we checked the mail box there was no key. we were told NOT TO speak to reception therefore we were stuck.
3) when we rung Isabella she was unhelpful about the issue and showed no helpful problem solution.
4) we were then made to switch apartments into a room we had not booked.
5) A woman working for Isabella then took us to the new building where we were snuck in through the back entrance so that we wouldn’t be seen by any staff.
Finally, The biggest and most important issue is that the building is actually Strickly residences only. Posters of this are plastered all over the building which clearly state a large fine and possible imprisonment for the persons renting. WHICH OBVIOUSLY WAS KEPT A SECRET to us. This made our entire stay feel very uneasy as Isabella had put us at a serious risk. Being on a limited budget we couldn’t find alternate accommodation quick enough otherwise we would of been straight out of there.