The unit was not properly cleaned upon arrival. There was hair on the floor and bathroom mirrors had not been wiped - there were water stains everywhere. There was mold in the corners/cracks of the bathroom floor, which led to me having severe difficulty breathing after a month long stay.
The hand soap and dish detergent were extremely watered down, to the point where it was just clear liquid with no foam or bubbles at all when used. When informed, the host took several days to respond, then scheduled his assistant to come by for a cleaning and also replace the soap items. However, when she arrived, she brought shampoo and body wash (not what was requested) and had no idea about the scheduled cleaning. I had to ask him to schedule her to come again on a different day. 8 full days passed after my initial request of cleaning before it was finally done. The cleaning did not remove the mold.
When the assistant came by, I asked her if she had any sanitizing cleaner or wipes, since the Airbnb listing advertised the following "【Alcohol disinfection】 Due to the epidemic prevention of the new coronavirus, we will use alcohol to wipe easily accessible items such as doorknobs, faucets and countertops during cleaning." However, when I asked the assistant about it, she had no idea what alcohol disinfection I was even talking about. And I watched her clean the unit, so I know this step was not done.
The ironing board was not in unit as advertised, so I waited several days to hear back and then more days before it was delivered. On average, it took 2-3 days to hear a response, and sometimes only after I followed up again. It’s ok to not have an answer immediately, but there’s no reason to go radio silent in the meantime without acknowledging you got the request and need more time. Even a simple question like where the trash room was, the host told me the wrong floor (that floor was not accessible) so I was not able to dispose of trash until the assistant showed up and I asked her where it was.
The shower drain was clogged and slow to drain, so I asked if the assistant would be able to help unclog it. She refused and said she can only do so after I move out, and told me to use the provided mop to force the water down the drain faster.
Other minor issues:
1. The listing advertised "Cooking basics: Pots and pans, oil, salt and pepper" but some of the items were not provided as listed.
2. For a month long stay, only provided one roll of toilet paper. I had to request more and they did deliver more.
3. There was street noise late in the night (shisha bar on the same street) and the walls are thin, so you can hear neighbor/elevator noise.
4. It would have been nice to have a microwave and a basic hand drying towel or paper towels in the kitchen, but not a huge issue if it's a short stay.
5. There is a security alarm in the unit that cannot be turned off, so it has flashing red lights that might make it difficult to fall asleep unless you wear a sleep mask.