My friend had troubles with her passport and immigration. The people at immigration told us that the only way our friend would be allowed into Taipei is if we get a local ad her guarantor. That was past midnight and despite some barriers in fluency in English, Hank helped us and cooperated with immigration to get our friend through.
I think other than the wonderful room he offered us, this is testament to the kind of service he provides. He cares for you and would go out of his way to help.
Hank provided us with cozy rooms that was fully equipped with things that you wouldn't even expect from a place (4 rubber duckies in the tub!! The small details will really amaze you). He was easy to talk to and readily available even months before our trip. The place was directly in front of the Taipei Main Station so transportation was a breeze. Really good price for the location.
We were a group of 10 and he accommodated us until our flight late at night (without additional fee!) and even provided us with two free shuttles back to the airport.
I'm not even surprised that he's a superhost here on Airbnb because you really get the best quality service from him. I definitely recommend Hank and his place if you're staying in Taipei :)