Hong was very kind and helpful every step of the way. She was proactive and would give us a heads up if other guests were staying, or helped us figure out small errands like printing documents.
The neighbourhood was in Xinyi district right on the back of Xiang Shen (elephant mountain), which is a lovely hike that you can join up with other trails for a more challenging walk.
The apartment was on a busy road so we ended up sleeping with earplugs which wasn't too much of a problem. It had all the basic amenities we required and was a short 15-20 walk to Taipei 101. If you have issues with stairs then this place might not be for you as there's no lift.
We had a pleasant stay. The room was brightly lit with a desk to do work, and other than the mild noise of traffic during the day it was a peaceful environment.