It's impossible to express how incredibly helpful Simon was to myself and my elderly parents. We found Taiwan difficult as we speak only English. Simon, via WhatsApp was able to write Chinese characters of our desired destinations and the taxi had no trouble taking us there. Taxis are plentiful and cheap. He also gave recommendations of sights worth seeing. We spent a lot of time on What's App as Simon was our 'go to' man whenever we were in doubt or needed help. Simon arranged for his colleague Mr Liu to take us on a wonderful excursion to Chiufen and Pingxi for the day. Mr Liu was interesting and attentive. Accommodation was very good value, very clean and comfortable. Shilin Markets just five minutes away and ATM was next door. 7-11 across the road is open 24/7 and very convenient for hot snacks etc. MRT, three stops from city centre, is just 10 mins walk but my parents were too old for us to use. Be mindful when coming to Taiwan that not too many people speak English (or maybe too shy to try!) so be prepared. We give Simon and Mr Liu five stars for being so friendly and helpful. Simon is the best host I have experienced in my time with AirBnB. He made our vacation a very enjoyable experience.