Chihchi is very responsive during communication. The room was a bit smaller than expected. There's barely any space to put our luggages cos there's 3 of us. It was also a bit old looking. The place was fairly clean. The beds were super comfortable and the hot water works very well, which was highly appreciated cos it was very cold when we were there. Another plus was it's super close to the nearest mrt. Just barely 3 mins walk away. :)