There was one evening where the door lock was broken, and I couldn't get into the AirBnb. It was a late night, the host didn't respond until the next morning 11am. I had to sleep in the lobby and wait until noon until he finally showed up. He kept arguing that I was at the wrong door and using the wrong key, I sent him several videos and insisted that door was broken. The door lock was replaced because it was broken; it was keycode door lock. Things happen, I get it. I requested via AirBnb that I get reimbursed for one of the evening because I wasn't able to sleep in the AirBnb. As of 3 weeks from the visit the host still hasn't reimbursed my request for that evening.