Be warned. Quite rude and abrupt - asked if it would be possible to leave my luggage prior to checking in - told : "we are not a luggage handling service". Arrived quite late in the eve, followed the instructions about lock to get key and access to property - only no key!!! Thankfully had a Mandarin speaking friend with me at the time, two different numbers and links to websites. Anna never answered phone. Just the guy from the website link provided who made scurrilous claims about not knowing the person or other excuses. Really badly handled and would not recommend to others.