Although my family didn't check in ourselves, Herman and his family was very accommodating in letting my father get the keys before we arrived. Herman/Anita were very prompt from the moment we started to inquire about the listing to checking out. The description is very accurate regarding this fabulous and cozy studio. We had some issues understanding the water heater and they jumped in to help right away. Others who stayed before said it was a little noisy but where in Taipei isn't? If that's a concern then Taipei is not for you. Lastly, I want to thank the hosts for finding my watch and contacting me right away! What great service!