The check-in process was very frustrating. At first, the host gave us our room number and told us that when we reach, we can ask the security guard for the key. The day before our arrival, the host told us that we he will pick us up at the entrance and show us around and asked for our arrival time.
When we reached, the host was nowhere to be found. Contacted the host via Airbnb message, there was no reply. (The host did not leave any other forms of contact information on Airbnb, so you can ONLY contact the host through airbnb message). So, we tried to check with the security guard whether he knew anything about it, the security guard angrily yelled at us asking us to just sit down and saying he did not know anything.
The host finally appeared late. All in all, we sat in the lobby for half an hour worried whether or not we had a room and deciding whether or not we should contact Airbnb.
This was quite surprising to me because I saw many other good reviews of this place. Maybe this is a one-off case but this experience really ruined my trip in Taipei. I will not stay here again.
The room was clean overall but a bit dusty. Room was nicely decorated. The loft design is unique but quite narrow and small, so I think the room is not really suitable for elderly or those with very young children.