Very good communication from the get-go in terms of logistics. Our flight arrived early but Sansan was able to accommodate the change. The apt is exactly as listed. The neighborhood was in a great location because of the proximity of restaurants and subway station - the binder Sansan put together was really helpful in figuring out where to eat. The only thing we weren't sure of was if the liquid soap in the shower was to be used as hand soap for the sink as well, because there was no hand soap for the sink. Overall, we were happy with the apt and had a good experience staying there.