Hank was really helpful and his place was a dream: Cool, clean, stylish, and remarkably convenient and comfy. The place was the perfect size for our family - one child and and two adults - and, with Hank's permission, it also accommodated our mother in law for an unexpected couple of nights at the start of our week long trip (she shared the second bed with our child). Hank has fit quite a lot of creature comfort into it (the massage chair and foot massage machine were especially lovely to use). The washing machine was wonderful - we packed relatively light and washed clothes nightly, which were line-dry by the next day. We loved having access to the small kitchen space for snacky food prep, fridge use, and dish washing. The bathroom's shower felt spacious and relaxing. The portable wifi hotspot was a real luxury and we were grateful for the provided metro cards, which we charged up for our use. The location was amazing! Right downstairs was a mall, a main metro station, a Starbucks, a 24/7 Seven/Eleven shop (across the street), and an open-till-1-am Denny's-style restaurant that helped with the disorientation of jet lag, all accessible right downstairs. We walked to many nearby local restaurants and cultural and historical sights of interest, too. We felt very safe here, since anyone wanting to get to the apartment would have to 1) find the entrance to the apartment block in a tucked away location in the outer hallway of a central shopping mall, 2) take two sets of elevators from two different lobbies (one at the ground floor and one a few stories above), each requiring a security chip on a key ring, and 3) punch in the updated door code of the apartment itself. From past guests' reviews, it sounds like Hank meets/finds his guests downstairs without a problem, but I might suggest using the Starbucks in the mall as a possible meeting spot with Hank so you know you've gotten yourself to the right place. (I'd forgotten to text Hank from the airport when our plane landed earlier than expected, so once we arrived, I texted him from the easy-to-find Starbucks, using their wifi, and we waited only a few minutes for him to arrive and show us around. He was so kind and accommodating!) All in all, we were really grateful for this lovely and well appointed home as our landing place at the start of a long trip around Taiwan!