I was arriving late by 2am something due to the delay of the flight, while the staff was very helpful and explained everything to me, helped me settle quick.
The only thing bother me about is I am a bit allergy to the bed sheet (I guess it is the detergent) but the staff have quickly changed another one for me and it is much better.
The place is roughly 10mins from metro station and 5mins from the nite market nearby. It might took you sometime to get to know how to walk here thought. It took 20mins to Ximending where you could enjoy nice foods and buy cheap souvenirs there.
I would recommend for any solo traveller, I highly appreciate the services they provided.