We were told to go to a service counter at the 19th floor for check in when we messaged the host a few days before our trip. Staff was quite pleasant and helpful in guiding us to the room which is on a different floor. Place is exactly shown in the photo. Room is large for three people and very clean. Amenities are great as we found the washing machine and filtered water to be very useful throughout our stay of 5 nights. Pillow was abit soft though and clothes were still damp which is expected for a condenser dryer. The location is extremely convenient and we even cooked lunch. Thank you for such a great stay.