Sonam is very responsive and generally the place is good value given the space and okay location. The 5th floor climb without elevator isn’t so bad even with a toddler, elderly and lots of luggage. Missing/non-working light bulbs didn’t bother us either. Our main issue is the very strong smell of moth/naphthalene balls inside. I tried to diffuse essential oils to make it a little better but it was very strong up until our last day. You kinda get used to it but it’s just really bad whenever you arrive at the place. The smell smacks you hard upon entering. Apart from this, our stay was pretty ok. Location okay as well, with bus stops, train stations nearby. everything else worked fine e.g. AC, fridge. Good thing Sonam gave the address in Mandarin as it helped locate the place better in google maps and for our drivers to pick us up or drop us off.