Jennifer wasn't there to greet us but she was available for any questions asked. We had trouble with opening the door as it was a touchscreen lock and we didn't know. she maintained coomunication throughout. Also gave us a good recommendation for lunch nearby. The apartment is nicer than the pictures. Very spacious and tastefully furnished. I enjoyed looking at the artworks. The beds are by far the most comfortable i have slept in any Airbnb. Very good for the back and the bed linen could be Egyptian cotton or very high threadcount fabric. Jennifer also provided great toiletries in abundant supply and some pretty nice 3 in 1 coffee. Nice selection of TV programmes too. The only drawbacks would be it is a good 10 mins' walk from Taipei Main Station and there is no lift in the apartment block, the stairs are narrow. But it is not as high as the usual buildings. We only have hand carry luggage so it was only a little challenging with the trolleybag. Overall, an excellent stay for us.