communication was smooth- almost instant replies to any concerns prior and during the stay. Second was knowledgeable about Taiwan and could answer our questions and guide us on doubts- e.g. car rental and parking.
Apartment was in a great shopping district and 2min walk to the train and TW is easily accessible with taxi too. The best thing about this lodging is the heated toilet (& toiletbowl), making every shower super comfortable with the cold weather. the beds were also comfortable and plenty. this place is great for big groups for friends or family.