Ann was great and the response was fast. Although communication is purely thru wechat, the response was super fast and not much delay. The place was just above Xi Men Ding. Guest needs to bring insect repellent as the lift is full of mosquitoes ( if you are afraid of bites). We have 3 kids and 1 baby and the place is family oriented but do note that there’s only 1 toilet so if u have many guests, there’s always waiting time on toilet usage and need to be organized