We were met at the location by an associate of Kate's who showed us to our room. We were disappointed to find that the room provided was not the one shown in the photo, particularly as we wanted a room with a sofa (as a group of 4, we were looking for a room with places to sit other than beds). We contacted Kate who stated that we were moved to another room because the AC in the original room had broken, and apologized for having failed to mention this prior to our arrival.
We requested a discount on the cost of the room, to which Kate responded by saying the room was already a good price, and we had the option of canceling the reservation if we wanted to. As it was already Saturday evening at 5 pm, finding another option would have been difficult, and I felt that canceling on the day of check-in would reflect poorly on me. We decided to make do but expressed our displeasure at being given something other than what we had paid for. After considerable haggling, Kate eventually agreed to refund the cleaning fee.
The location is excellent, but beyond that we were rather disappointed with the overall experience.