Great service when the concierge was around but towards the end of my stay was unable to get in contact when I had questions which was a bit frustrating. I also saw several guests standing outside because they were unfamiliar with the e-check in experience like me and had to help them so I felt the onboarding/check in process could have been more intuitive, like leaving instructions outside to use the machine in English. I also felt that it could have been helpful to leave some instructions in the room than on app as I was a bit confused about internet (which was pretty poor) and making up rooms for the first few days. However the rooms were clean and I appreciate their help with many things.