I made a mistake when I initially booked Chen's Studio B, booking for only one night instead of two. When I went back to add the second night, it wasn't available anymore. I was worried about having to cancel and being charged for the cancellation, but Chen responded promptly to my email, fixed the problem by moving us to Studio C and did not charge us a cancellation fee. Then, when we had another change in plans and wanted to add another night, Chen was also able to solve our problem. She was also very accommodating and let us check-in and drop off our baggage early. One day we needed a second key as the two of us were going off to do separate things. Again, Chen responded practically immediately and had a second key ready for us. Both Studio B and C were clean and very comfortable. The bathrooms are modern. The kitchen was equipped with what we needed, a refrigerator/freezer and an electric tea kettle, dishes, utensils. We didn't do any cooking as there are MANY restaurants within a few minutes walk. Public transportation is great also. An MRT stop and the bus stop to Taoyuan Airport is around the corner from the apt (3 minute walk). Others have commented the apt is noisy because it faces the street. I brought earplugs but never used them as I did not have any issues with noise. Maybe if you are sleeping till 9am!
In conclusion, we had a fantastic stay and Chen was largely responsible because she responded promptly and met our needs consistently and always with a smile on her face. Thanks so much, Chen!