The main entry door lock broke on its own and we were locked inside the apartment for at least 30 minutes. The locksmith had to climb into the apartment through the exterior window and confirmed that the lock was installed incorrectly in the first place. We decided to check out early due to safety concerns. The communication from the host then became confusing once the broken lock incident took place. We were frustrated with the mixed information from the host upon check-out. The Airbnb Support Team helped us resolve the issue fairly after multiple attempts. The host inspected the apartment with us when we checked out and he did not find any damages.
The listing is located on 4F. There is only one exit door (the main entry door). There is only one window. The window faces a solid cement wall of the adjacent building which is less than one meter away. There is no smoke detector and sprinkler on the first level. The second level of the “loft” is an add-on layer within a one-story high apartment unit. There is no intercom to contact security guard in the building.
The mattress mat protector had many old blood stains from previous guests. We found them when we washed the bedsheets after sleeping on it for a week. The protector was under the bedsheets so we did not notice the stains when we first checked in.