We had little contact with Sunny but, when we asked a question, response was very prompt. Locating the property & self-checkin was easy with the information provided. The building is very old and entrance/elevator/stairwell are cumbersome. The suite is as described however the bathroom is smaller than it appears in photos and there was a strange smell that seemed to linger. The suite was ok but, as many reviewers have stated, the bed is incredibly hard, almost like a box spring without mattress, and should be replaced. Location was good, close to amenities and metro.