I haven't met Vivian in person, but she was very helpful when I had inquiries about the apartment during the booking process . The apartment is located near the MRT station which makes it easy to go around the city. There are many small restaurants nearby with extremely cheap price yet excellent quality . Lily is really sweet and nice. She waited for us for an hour to check-in which I felt terribly sorry. On my 5-day stay, she was willing to help me whenever I have any questions regarding the apartment or traveling around the city. The apartment is clean and tidy with washing machine, kitchen, 2 beds and TV with lots of channels. I was really happy with the jacuzzi, suggested for all visitors to try!! Taking a taxi to the apartment from the airport is suggested as it costs around NT1000 (seems to be a cheaper price compare to Hong Kong). The hotels in Taiwan are mostly small yet expensive. Therefore, staying in Vivian's apartment is definitely a better choice. All in all, if I visit Taiwan again, I would not hesitate to rent the apartment again!!