Esther is very friendly and responds fast! My boyfriend and I really enjoyed our one week stay here. It looks exactly like the pictures and is quite roomy. The unit is well stocked with many hangers for your clothes, hair dryer, essentials and kleenex. We liked having a clothes dryer as it's very humid in Taipei and your clothes wouldn't dry otherwise. The unit is centrally located and super close to the subway. It was nice being one stop over from city hall where we can take a nice walk to Taipei 101. Everything was perfect and we would not hesitate to stay here again.