新 replied almost immediately. Check in was a breeze because I texted her 20 minutes before I arrived & her husband was waiting downstairs with the keys. He even helped my family & I by wheeling our luggage into the lift & bringing them up to the apartment for us. He patiently taught me how to operate the apartment door and gate to the lobby. After he left & I could not figure out how the aircon worked (altough he had explained), he replied immediately & took me through the steps on how to get the air con going. He even offered to return to the apartment but I did not want to trouble him & managed to get the air con going. There was nothing wrong with the air con. Apartment was modern and wardrobes were new and nice.