Our host was responsive and helpful, provided clear instructions with photos. The unit is in a building that has a front doorman, and felt like a very safe area. The unit was clean and simple, and the washer/dryer combo was super useful for us in the hot/humid weather of Taipei. Wi-Fi was fast and always connected, TV worked fine, AC was great. Couch was comfortable! Would love an extra pillow or two for the bed, but that's personal preference!