Jack is very friendly and extremely responsive. He has provided extra miles by offering travelling tips, where to store the baggages after check out and even can assist to arrange transport from his place to the airport. We are travelling with young kids, so whichever is easy for us will be better. You might think that getting a train is easy in Taipei, but with 2 large and 1 small baggages and 3 hand carry plus 2 kids, I would think Jack's makes the right call for us. Thumbs up for Jack. Will definitely stay in his house again whenever I'm in XMD.