While I do agree with the other reviews that Tan Tan did a great job arranging tours, car service and other services, we had a bad experience living there mainly because of the level of cleanliness. There was a cockroach infestation, not only in the kitchen but also in our bedrooms (there were cockroaches even on our bed!). Besides that, the shower was faulty where the water temperature is very erratic (it alternates between being scorching hot and then turns cold without warning). Lastly, the wifi was only strong on the first day and was barely usable the following days. I honestly struggled with this review as the hosts were kind and friendly initially, but I'd hate for someone else to have the same experience we had and basically ruined a family trip. I still cringe every time I think about the dead cockroach on our bed (I wish airbnb would let us post photos so future guests could see for themselves).