naomi was very helpful and responsive! the airbnb had no lift and we had difficulty carrying the luggages up and down the stairs to the 3rd floor, but naomi provided us with help when we asked. she also responded very quickly to our queries! the room was quite clean but dusty with some stains. we stayed during winter, and the shower heater would not work after a few minutes of hot water, so we had to bathe in very cold water. there was also no heater in the room, but it was alright if we closed the windows and doors.