Excellent communication. Due to covid19 virus we booked 2 rooms but last min cancelled a room and shorten the trip, but all communcations and changes are made very prompt and with no difficulties. My bro and family reached and cant find the location, they made the extra trip personally to bring them to the location. Location is very convenient its about 5mins from the metro station. Food, shopping is readily available around the area. Room is very well maintained and clean just like in the pictures. Pocket wifi is also available. Will definitely recommend anyone who wish to stay in the Ximending area.