We arrived after midnight and were able to check in. There was a miscommunication about check in process but we were able to access the room within about 5 minutes with help from the security guard downstairs. Hosts helped us use the washer/dryer when we couldn't figure it out (all buttons labeled in Chinese).
Hosts were very helpful with restaurant recommendations and wanted to make sure we had an enjoyable experience.
The apartment is nice and quiet, conveniently located in a shopping district near the MRT and has a lovely bathroom.