We were booked for a 5 night stay at this apartment with high expectations. As a group of four adults, the experience was very mixed and we were ultimately disappointed after reading all the great reviews about this place. Positives: Apartment was very spacious and roomy, location was ideal for getting around as it was close to the blue line - SYS Memorial Hall station and Yanji street for bus to Jioufen. It is right in the heart of a trendy district and there are interesting restaurants just downstairs. Cons: A combination of unfortunate circumstances and poor response times greatly impacted our stay and the response times were subpar for the price we paid. No nearby local breakfast spots as cafes do not open til 10/11am. On arrival: We were not provided the access code to the apartment in advance and had trouble getting in touch with the office when we arrived. Luckily we had my father in law who spoke mandarin as the staff were not able to speak proper English and Jan herself was travelling and it took nearly a day each time we raised a query to receive responses. During stay: It should be noted that there was an earthquake the day we arrived and we expected that given this is not uncommon in Taiwan, standard procedure would be that there would be extra care taken to ensure guests were settled comfortably - this did not happen. The laundry machine leaked water everywhere due to a faulty connection and we had no hot water the first night we were there as there was no gas supplying the apartment. This caused a lot of stress and friction in our party of 4. My mother in law had to resort to boiling water with the electric kettle to bathe and the rest of us had cold showers. Two nights later, one shower was blocked (this was later fixed). The air-conditioning temperamental as it was not reverse cycle. After multiple expensive international phone calls (which were not compensated for) the problems were eventually rectified however we contemplated moving to a hotel just for peace of mind. Given we were short on options we decided to stay after the problems were fixed but we did regret this in the end as the bed were not comfortable (rock hard) and the pillows were very flat. A word of warning for light sleepers: this apartment directly facing one of the busiest main roads in Taipei and we had been assured that the double glazing would take care of this - however we recommend bringing your earplugs. Whilst we recognise that some circumstances were out of control the lack of timely support and english speaking help was the worst part of our trip and disrupted half of our trip as we had to ensure we didn't stray too far from the city in case we needed to return quickly. Overall, we won't be returning and hope Jan takes better care of her guests in...