Yi-an's sister came to meet us at the station. She explained everything throughly with a lot of helpful information on what to do and where to go. She also checked in with us everyday to see if we need anything and also let us know about the weather since it changes fast in Taipei and remind us to bring umbrella that they provided if needed. The place has no windows so keep that in mind if that's a problem for you. The bed was comfortable in my opinion and the location is great, super convenient to go everywhere.
Overall, I highly recommend.