Hank was very nice and responded quickly to any questions or concerns. The location is amazing as it is only a 5-7 min walk from the Technology Building MRT station. It is relatively quiet as well as it is located in a residential area in the basement. The place was spacious, clean and modern. I enjoyed my 1-week stay there very much. My only concern was the mosquitos on the first night, which was solved with bug spray and citronella. Highly recommend this place. :)