Lisa, one of the hosts, went out of her way to communicate with us. She patiently answered all my questions.
We arrived in Taiwan at around 2AM, so since Lisa couldn't meet us personally, she made our check in so much easier by sending me videos and pictures on what should I do, what should I expect, and I appreciate that very much. They communicate in English so there shouldn't be a problem with tourists like us.
She also helped me book a cab for our transpo from and to the airport.
The place is as seen in the photos, very clean and very secured. It is near Da'an train station which is about 10-15 mins walk. There are lots of resto outside the building so you shouldn't have a problem looking for a place to eat if you're within the area.
Overall, what I like the most is the way they communicate with us, they are very quick to respond and very patient. Would definitely recommend this place to everyone.