My family was really happy and grateful to have stayed at Hank's place. He was very helpful and paid attention to all the small details. He thoroughly showed us how to use everything in the room and told us tips of places nearby. His airbnb was equipped with everything you'd need. Our family had a few issues-having trouble finding his place and lost luggage but he was super helpful and patient. He looked for us and helped us speak with the airport staff and helped us get our luggage back. We felt bad because we arrived on New Years eve and instead of spending it with his family during the countdown he was looking for us because we were lost and did not have good internet connection. We would definitely stay here again if we come to Taipei again and would recommend Hank's place to our friends and relatives.