We did not get to meet Herman, but his mom and sister Anita were great in helping us from checking in, to introducing us to nearby eateries, to solving every problem. We locked ourselves out once (do NOT touch the part of the lock where it says not to touch) and Anita came to our aid by showing up within half an hour. The place is clean, well-maintained, as shown in the photos and located in a great convenient area. I love the convenience of the mobile router which I can carry with me. The beds and pillows are comfortable too. Thank you for the extra snacks!