Sean is one of the most interactive hosts I have experienced. He told me that he may have language barrier but he found the solution by adding his friend as his translator facilitating our communication.
His check in description is very very clear with both pictures and video.
His room and all facilities are so well equipped. The room is clean.
He provides a lot of tourist information in his room. Sad that most materials are in Chinese. But for the Chinese guests, these information should be extremely helpful.
The location is the best: just opposite Taipei main station.
When I have questions, he and his friend replied very fast. However, his information is quite limited.
The check out time is very punctual at noon. I asked him if I could do a late check out (like 13:00) or if I could leave my luggage until 14:00 (because his check in time is 15:00 and a luggage will not be a big obstacle for the room cleaning) but he told me his guest will check in at noon. That’s how I wondered how it is possible to accept the guest at noon while I stayed until noon.
My mother was fainted when we came back at 11:30. I texted him if we could check out a bit late like 12:15. He didn’t reply. At noon, no house keeper nor new guest came as I waited at the door to welcome them and forced my mum to wake up and go.
We checked out at 12:15, 15 minutes late. Anyway, he doesn’t complain me about my 15 minutes late check out.
When I checked out, he sent me message for giving him full score. I received the similar messages from those who wants to become a superhost.
Everything is good except his non-flexibility while checking out and the full score request.
I am also a superhost and I always give priority to all my guests. If I were him, I will tell the truth about the arrival time of my next guests. I will let my guests leave the luggage while the house keeper keep on cleaning the room. If there’re things I don’t know about Taipei (for me bangkok), I will google in Chinese and translate to my guests (I do find information all the time for my dear guests because they cannot read Thai).
And I always ask my guests to review me according to what they think.
May be I expected too much from a superhost.