Pros: The apartment is extremely close to the MRT and has restaurants almost directly below the unit. The washer and dryer and most appliances work fine. When we arrived early we asked owner if we could check in 3 hours early, and she graciously accepted. She was there to meet us and walked us through, explaining in detail the items in the apartment and surrounding areas in a very friendly manner.
Cons: The reservation fee included over $40 USD in cleaning fees, but the apartment was not cleaned at all, which the owner admitted to (the reason given was that we checked in early, except owner never mentioned this and could have easily denied early check in, which she also admitted to). There were urine under the toilet seat and around the sides of the toilet, including the ground. The entire bathroom smelled like urine. The hot water in the shower went cold in a couple of minutes in 3 separate occasions over 24 hours. There were flying bugs and a cockroach in the kitchen, which we have photos of. The floor in the living room was full of dust/dirt, and there was a towel just hanging leisurely in the bedroom area from previous dwellers.
We communicated this to the owner, and decided it was not possible to remedy, we had to trouble our family by moving to their place which we did not desire. The owner promised us a refund for the 2 days we did not stay, stating that the refund policy was strict on Airbnb but did not reflect her values as a landlord. 2 hours later, she texted us with a change of heart, stating that the refund would only be given if Airbnb ruled in our favor in the dispute resolution center, which takes 72 hours minimum. At best, it was extremely poor communication, at worst, it was negligence and utter capriciousness.