Absolutely Excellent! John was very accommodating to our travel schedule, helped us plan out our itinerary / navigate the city, and gave us a great orientation to the area! The place is just as it appears - neat and clean! It has everything you could want, from fresh linens to toiletries, high speed WiFi, and even complimentary bottled water and chocolates by the bed! We were blown away by all of the little luxuries! And you really can't beat this location - right across the street from Taipei main station and with excellent views! Amazing!! Definitely hope to stay here again on our next visit!