"We are a party of 7 people. Before arriving Taipei, we gave our itinerary to the apartment owner. At the day before our flight, he emailed us and said that his cousin will pick us up and gave us his cell number. After arrived in the airport, we asked our driver to call him but no answer. We tried a least four times. We arrived at the designated meeting place since the owner did not want to give us the exact address. Nobody shows up. Luckily one of our member in the group know a friend in Taipei and he asked his friend to call the owner. Finally, he got hold of the owner and the owner said his cousin will arrive in 10 minutes. We wait for 30 minutes, nobody shows up. I called the owner and nobody answer. At that time, I called Airbnb. My friend call his friend again and after 10 minute, he replied that the owner's cousin will come ASAP. Finally after another 20 minutes, the owner's cousin arrived. It is quite an experience that we think we will sleep on the street. The question is how come the owner did not answer our phone calls since he knew we are coming. Luckily, we have a member who knows somebody in Taipei, who can help us.

There should be an open communication channel for his customers to contact him. The owner should really consider how he can maintain an open communication channel for his customer to contact any time."