Jan is very responsive to any issues.
There is AC and heat in the apartment, one unit in each room with its own controls. It's super convenient as I am always hot and my daughter is always cold. So no fighting over the temperature setting that we can set our own temperatures in each bedrooms.
The windows all have screens. The screens are on the sides. It's really nice to be able to sleep with the windows open and AC/heat off.
The location is the best. Easy to get uber and very walkable to all public transportation and there are tons of restaurants nearby.
There is a washer and clothing line in the apartment. The coin operated dryer is located in the basement, along with a larger washer. It's really nice that the laundry detergent is provided.
There is a school very close to the apartment. With the windows open, you can hear kids playing basketballs and band practices at all hours including the weekends. I love it but some people might find it bothersome.