Sean has been in constant communication with me a month prior to my arrival. He is extremely quick to respond and has been helpful when I asked about tours and the closest laundromat. I do want to note that communications was done in Chinese though my primary language is English; it was harder for me but Sean did ask if it was okay to switch to Chinese. I'm sure that if you spoke another language, he would have found a way to accommodate. His room is good for a family of four (I don't know about the condition of the sofa bed but there is one). The main selling point for this room and the reason why I would recommend it to others is for its convenient location literally steps away from Taipei Main Station.