they upgraded us to a much bigger room in the same building. it looks exactly like the photos shown. its very clean, spacious and comfortable. if you have luggage, there is a lift between exit Z2 and Z4. it is right in front of the building. they provide free luggage storage service at level 19, as well as a lounge with free coffee and water. Jenny is very helpful. will definitely stay with Kim and Louis the next time i come to Taipei.