Jan was very responsive throughout the process. When we arrived, we had no problems getting to the apartment and accessing the unit given provided instructions. The unit is an amazing unit in a building closely located to the Zhongxiao Dunhua train station. Restaurants and plenty of shopping just downstairs. The apartment is heavily secured with two doors. Once inside, the unit is very big and nicely renovated. Our party of six comfortably called this home for the week. The design was efficient and my folks loved the kitchen and washer. The fact that there were two bathrooms really helped since we had six. My only problem was the hot water boiler was probably not big enough. Hot water was not hot enough and if you had more than one person showering, it was a problem. Because of this, we had to shower one at a time and then wait for the hot water to get hot again. But even when it was hot, the water wasn't hot like we are used to in the states. Pressure was ok. Everything else was great. Having the washer was great help since we have been traveling for three weeks. No issues with the wifi. One morning however, we did see a waterbug. Other than that, we really liked this unit.