Phoebe, the main contact I was talking to, was very kind and responsive. She assisted us with a private transfer since our arrival was super late. The driver waited for us with a sign which was very convenient and helpful! The room is great, it's clean as expected. The beds were all sturdy and soft. If there's one thing I think that needs improvement, it will be the AC coolness. It helped that the weather was cold during our stay and that they have fans available.
All in all, I'd recommend the place for Family and even for Friends :)))