we didn't meet Carla in person, a friend of her gave us the keys. Carla was not always available on the phone when needed. The flat is as in the pics but a bit more full of stuff. The wi-fi doesn't work, the internet connection is only with the cable. The kitchen doesn't have a light on the ceiling but just a small ikea lamp, not always easy to cook and eat in the evening. The matress is good but on the floor. Overall the flat was clean, Carla left some chocolate, a cup as a gift and coffee and tea to welcome us and this was really nice.