Rossana is very helpful and friendly. She was flexible with my check in which was very appreciated. The room itself is great. Clean & minimal. Comfy bed. However, neighborhood is sketchy. Building is older & has a foul smell in hallway. I heard lots of screaming and fights at night. There were a few homeless and drunk people walking the street. As a solo female traveler I felt a bit unsafe. It is 20 minutes from city center but fully accessible by a nearby tram.