Yvonne was great. Made us feel right and home, and fun to talk to. The room is very easily found via a single tram ride from the airport, which also takes you right downtown. A full day tram ticket is a very good thing; it's even good for a boat ride on the lake. She gave us a listing of reasonably priced restaurants, which was very helpful as Zurich is a very expensive city. Her place is in a very nice neighbourhood, and the room was spacious and comfortable. She served a very satisfying breakfast, which started the day off nicely.