The communication and the check-in service I have experienced is really bad! It’s a pity because the apartment is amazing, clean, stylish and comfortable. The problem was that the host hasn’t dropped on time the keys inside the private lockbox, so me and my friend have spent all Friday night waiting for the keys. This has completely ruined our Friday night in Zurich. Despite this problem, the house is nice, placed in a really quiet neighborhood and all services are good, but The wi-fi isn’t so good.