From inquiry to booking and checkout, communication went smoothly. Place is newly renovated, very clean and strategically located amongst little boutique stores, grocery, bakeries, and the train station - all within 3-5 walk. The closest train stop is 5 min & one stop to the main Zurich HB central station. Even neighbors in the building are nice and welcoming. We felt safe. We stayed 3N/4D and was able to arrange for an early check-in with Roland for a very minimal fee. He didn't take a booking night prior we arrived. We didn't know how to operate the stove (a brand not common in the US, and was figuring out from YouTube) and Roland came out to assist. Very kind host. Highly recommend Roland and his apt. Thank you again Roland for our wonderful stay @Zurich. Your place is a keeper, when we return.