Unfortunately, this Airbnb experience was a complete flop. We arrived in Zurich and upon arrival at Michaels place (and hauling our luggage up 5 flights of stairs - we expected this though) the apartment was dirty. Michael was out of town and he couldn’t get in touch with the lady that coordinates cleaning the apartment. Therefore, there were dirty dishes, sheets, towels, etc covering the place. Michael was extremely helpful and responded quickly although there wasn’t much he could do. We went to a late lunch and hoped by 7 pm the issue would be resolved, but it hadn’t. We then walked back to his place, booked a hotel, hauled our luggage back downstairs, and got an Uber to our hotel. I understand things happen, but when you’re traveling and have a limited amount of time in each city - spending a few hours moving your luggage across the city is no fun. We were refunded the stay, minus taxes/fees so I was still out $30+ plus Uber and time. I hope all is well with his friend though! Better luck next time although I don’t think I’ll be using Airbnb again due to the uncertainty.