I had my worst Airbnb experience with this host. Around 5pm (check-in was supposed to be at 15.00) I got a call from him that the room isn't ready and that I have to wait. He apologized and then sent me a message at 18.50 that the room has been finally cleaned up. So far so good, not a problem.
When I enter the apartment however, I see that the room smells strongly after cigarettes, even though the window is completely open (outside around 2 degrees Celsius). It is also obvious to me that the room has been cleaned in a rush and some parts haven't been cleaned at all (dirty shower curtains and shower floor, hairs everywhere, dust, dirty toilette, etc).
After finding out about these issues I contacted the host and asked him if it would be possible to send the cleaning lady in the following days. He agreed.
The worst part however, came later when I closed the window in order to warm up the freezing room. The terrible cigarette smell was by then so strong that I even had problems falling asleep. The matrace, pillows, covers EVERYTHING smelled so strongly I swear my nose was hurting. Since it was already late, I decided to stay one night and ask the host the next day to cancel my reservation.
To be honest, I was very surprised about the hosts reaction. He came to the apartment to inspect the issues, but declined to cancel my reservation (I had booked 18 days) based on the excuse that "he couldn't identify the source of the smell - might be the kitchen”. At one point he even said that this isn't a reason to cancel my reservation and suggested that I open the window.
After some communication with Airbnb I was fully refunded and had to book a hotel for the rest of my stay in Zurich.
I don't understand how such a dishonest host has so many good reviews. He acted dishonestly and in a deliberate manner. The fully opened window when I came into the apartment wasn't a coincidence, when there were max 2 degrees Celsius outside. Shame on him, and thanks to Airbnb for providing support.
Everything I stated in this review is backed by photos and written communication with the Airbnb support team.