We arrived in Zurich around 12:30PM, and, even though check-in wasn't supposed to be until 3, Chris met us at the flat and let us in (It was very cold and we had our suitcases with us so we were very grateful!). Chris gave us a little information about the city and recommended some things to do/places to eat. The flat was just like the pictures. Very comfy, warm, and met all of our needs. The location was very convenient (5-10 min walk) to major bus stops and train stations. I would highly recommend using Blanca and Chris whenever you're in Zurich!