Unfortunately we were unable to stay at the apartment because it was not clean when we arrived at the designated check in time. The housekeeper who delivered the keys to us 15 minutes after the check in time and was later sent back to the apartment told us he quit cleaning midway through because we had arrived. We were given the wrong WiFi password and didn’t receive the correct one until we contacted the host. Even then the signal disappeared when our devices were more than one meter from the router. The host expected us to work on the router to try to correct the problem. The housekeeper sent back to finish cleaning left the apartment without doing any further cleaning. In the end we had to leave so we could find a clean place with WiFi in the city and notified the host. Though the host had not fulfilled his part of the agreement he refused to refund what we had paid, forcing us to double pay for lodging two nights.
This was our worst ever experience with Airbnb. Even after we left without staying at the apartment and the host was fully aware of it, we received several messages from the host expressing his wishes that we are enjoying our stay. Whether he is so disorganized or was trying to establish a paper trail to suggest that we had actually stayed there was unclear.