I have mixed feelings about Blanca and Chris's place. I stayed there over the New Years holiday for close to a week. The place itself has many issues and it was very disappointing to have to get these things addressed during our stay. However, they did respond fairly quickly and Chris stopped by to address the issues in person which I appreciated.
Here is the Pro:
The location is great! We were able to see the fireworks from the apartment which was amazing!
Cons:
As other people have listed in other reviews, the mattress is very soft and it sinks in the middle. According to the host, they told me it is hard to make everyone happy and they had bought this new mattress after they got a complaint. I think the current problem is, the new mattress is on top of the old one and not on a hard surface. I have message the host separately about this so hopefully they address it before the next person stays here. My mom definitely hurt her back sleeping on this mattress the first night so she slept on the sofa for the remainder of the stay and I stayed on the lopsided mattress which was not that comfortable.
My next issue were the amenities which I messaged the hosts about and they did come by and bring the toilet paper, shampoo, paper towel and microwave. I was annoyed that they only had one roll of toilet paper and when I message them about where the spare was, their initial response was " this is not a hotel". Of course, I know this isn't a hotel and I am not expecting them to give us 10 rolls of toilet paper. However, there were two of us there for 6 nights. I don't understand why they did not have at least ONE spare toilet paper for us. The shampoo bottle was also almost out when we arrived, there were NO paper towels and there was no microwave (just a toaster oven) when we arrived and the place listed it had a microwave. Again, I may be nit picky here but I just think these are things they should be checking prior to our arrival and restocking on their own. Also, I did not appreciate their excuse of saying this was not a hotel. I know I booked this on Airbnb but I am paying to stay there so I do expect them to have these bare minimum amenities offered. Also, we were staying over New Years and a lot of places in Zurich were close for about 2 to 3 days. So to factor that in, I would have appreciated if they were better accommodating hosts knowing we were visiting from out of the country.
Last thing is, as others have written in their review there is only ONE sink and it's the bathroom. Also, the bathroom door does not lock or shut all the way (also mentioned in other reviews).
As I previously stated, they did bring by the stuff that was lacking and so I feel like did try to make things better. However, I do think there are things they need to address or I feel like these types of reviews will probably continue.