HORRIBLE SERVICE. Our first impression of Zurich was the host of the hotel who was the opposite of kind. Which is unfortunate since we later found the people of Switzerland extremely nice. Long story short, the host yelled at me for a mix up on the reservation and the host never responded. Then I was charged more money in order to get into our prepaid room.
I made a simple change to our reservation, change our room for one person to two people. The host never responded to my alteration request. When we arrived and told the host our reservation was for two people instead of one, he was extremely rude and difficult. He yelled at me that I should have cancelled the reservation and how irresponsible of me to not have it fixed by the time of our arrival. When I showed him the multiple requests to change it via Airbnb he just rolled his eyes and said what a pain this would be to him to make the change and that they may not have enough rooms. Meanwhile our reserved room clearly stated it’s for two people. He then called someone in between huffing and puffing to speak with someone in another language and all of a sudden it’s a simple thing. He just needs to charge me 50 CHF in order for me to stay in the room…. Or he wouldn’t let us in. The host never responded, even after I messaged the host when we got there and Airbnb couldn’t reimburse.