Communications was good, and instructions for the lockbox were clear. Host allowed us to drop off our luggage earlier than check-in time, which was very helpful (cleaning crew was still there). The apartment itself is quite roomy - 3 large bedrooms that can sleep 6. The living room had a large dining room table, tv, fan and small chair ... but no sofa. Imagine "spartan" or "bare bones". There is no air conditioning, so it can get hot (depending on time of year). The beds themselves were springy and uncomfortable. We found the bathtub to be very high, and difficult to enter/exit (try not to slip and fall). The neighborhood is very quiet, which also means there isn't much around, not even a supermarket to buy water or snacks. There is no building number, so just look for the cleaning store on the ground floor (blue and orange signs). The unit is on the 1st floor, but there is no elevator. The Zurich Brunau train station is only a 5 min walk, then only a 6 min ride to Zurich Central Station ... which gives you access to a lot of restaurants and attractions.