The communication was fast and accurate. The location is good, right next to the train station. There is an elevator in the building, it doesn’t go directly from the ground floor to the 3rd. You have to walk a bit on both ends. Room is nice and clean. Bed is a little too soft if you have back problem. You can see the lake from the balcony. Good view. Kitchen is a bit small for real cooking. Would be better if there were extension blocks. Was difficult to use the microwave oven because there is no socket around.