Spend with kids a few days back home in Zurich. Appartement is very well located and close to all hot spots. We discovered a broken window and have reported this accordingly. Host has imposed us to stay at home at certain day and time for fixing rather having checked with us beforehand if the proposed day/time would fit also our agenda. Endlessly ping-pong emails didn’t helped further to find a common agreement too and ultimately we had no other choice to accommodate the date/time. Maybe bad luck this time as we never came across such Airbnb experience over the past years. Communication is key!