Beatrice was as friendly as it gets. She took a while to explain everything there is to do in Zürich to make sure we won't miss a thing. She taught us how to use the public system and everything thoroughly. The place is fantastic and modern loft which I quite enjoy. The shower was a little tricky for us beginners to keep the water warm but after some getting used to, it was fine. Definitely recommend if you're looking for a place to stay in Zurich!