Simona was great with the communication before I selected her place and then after when we were scheduling times to meet and checkout. Even suggesting we use Whatsapp to be able to SMS back and forth. She was pleasant as well, when traffic from Bern caused me to run a little late for check-in. As others have said, the apt is large, quiet and clean with good wifi and cable TV (although the number of english channels was fairly limited). If you have a car, finding a parking spot evenings/nights can be tricky and require a block or two walk. There are supermarket, a few restaurants and a great Thai takeout spot nearby, easy walk. Never found the towels, but one of the photo's show them, but overall, good place, excellent experience.