Stayed here for 3 nights, and absolutely loved it! Can literally step outside the door to the tram, and it's right in the city, so easy walking distance to pretty much everywhere. Apartment has everything you need really. Didn't communicate with Mario the entire stay, but Anna was so lovely! She met us right on time when we got there, and when we left. Told us things to do, and how to get around, and gave us some maps of the city area. We were going to Austria after, and had to book something, and we couldn't use our Australian bank cards to book it, so Anna offered to pay for it on her card, and even booked it for us when we were in Austria, so we could just transfer her instead. Wouldn't have been able to do it without her, so really grateful. All up, would definitely recommend!!!!