We received excellent directions to the location as well as to how to access the key. We arrived early and were allowed to drop our bags so we could sightsee unencumbered by our luggage. The location is in a quiet area and it feels like a safe neighborhood. We went to the local bar on the corner, The Serif, and had a nightcap. We only stayed 2 nights but it was spacious for the 5 of us and had everything we needed for our 2 night stay. It is only 3 stops from the train station and we took both the tam and walked and felt very safe. I would recommend this place to anyone visiting Zurich. A good experience all around.