We spent 3 days/2 nights with our 9 month old daughter. Everyone was always really responsive to any messages I sent before and during the trip (there were a few different folks who answered me!). I didn't ever meet anyone in person, but check-in and check-out were easy. We very much appreciated all of the extras in this apartment - they certainly go above and beyond, especially for children! They had beers, chocolates, toiletries, etc. which always just show the They had a great pack n play for our daughter, a high chair, a baby bath and I know they had other things that we just didn't request. It really made traveling with her that much easier. The place was plenty big for the 3 of us and it was nice to put her to bed and have the outside area to hang out. We found it relatively easily with the directions and the location was more of a neighborhood feel, which we were fine with. We tried a couple local places for dinner and easily hopped on the tram to get the main train station for a couple day trips we did. You can also easily get to the old town area on the tram as well. All in all, a great alternative to the expensive, small hotels in Zurich!