We were a group of 4 and booked only the night before. Katie responded in around an hour with the approval. On arrival I called and someone else let us in, we had to wait about 15 minutes but Katie let us know about the delay. The apartment was clean and nicely furnished, quite central in the old town area. We only stayed one night though. There was no soap but Katie provided on request, and on departure we left the keys in the mailbox - which wasn't so clear to start with. Overall a pleasant experience.