I spent 10 days in Switzerland and loved every AirBnB experience prior to this. Without a doubt, I wouldn't come back here. I informed the host that I felt unsafe and unwelcomed given my check-in and the few hours that followed. I attempted to resolve the issue with her that same night. Unfortunately, things were left unresolved. These were the issues I had:
- The host was not available to answer my questions in person.
- When she did respond to me, it was past midnight.
- The host never addressed the fact that a man walked into my bedroom while my door was closed. (The bedroom is on the same floor as the public bathrooms)
- The host did not reply to my message on AirBnB before my trip for two weeks at which time a response was negligible.
- The host did not inform me prior to check in that she would require my passport.
- The woman who requested my passport was not properly introduced to me by the host beforehand. As a security issue, I do not make a habit of handing over my passport to a stranger who does not speak my language (I speak three).
- The host never showed me how to leave the premise when all of the doors are locked. There was a separate button at the top right hand corner of the door which I was unable to push due to my height. She provided me a code to enter the premise but that doesn't help me leave. I tried to stay calm but to be honest, I felt a little trapped and panicked that I would miss my flight. I gave myself plenty of time in case of events like this but it's still unpleasant to go through it.
- I found the woman who checked me in the day prior sleeping on the bench of the bar and woke her to open the door for me. This was 8am in the morning. This is a safety issue.