I had booked an apartment in old town Zurich on July 11 for a stay on September 7. On August 27 a day before my flight I receive a message from Tania saying that there are some issues with the apartment and offered another apartment near old town (10 to 15 minuet walk), this apartment was cheaper and I was immediately refunded the difference. The apartment was spacious for our family of four and clean. Unfortunately for us this was not the location we wanted. We wanted to stay in old town as we were traveling with 2 children. This same issue has happened in the past with this same host and was written in the reviews but I thought how frequently could this really occur and in a country like Switzerland things should be repaired in a timely manner especially when an apartment has been committed to a family. The second issue we encountered was when my husband tried retrieving the key, the code for the mailbox was not working. A lady standing there informed him that the code had changed and was kind enough to retrieve the key for us. The last thing anyone on a trip wants to encounter with children and luggage is not being able to get ones keys. Tania did not have the professional to check if the code was working or not. This was my first time using Airbnb and not the best experience. The rest of my bookings were made off Bookings.com and I had no issues with any of the apartments I had booked.