We enjoyed our place very much. Until we couldn’t anymore.
First off, I’d like to say that the apartment was just as described. Clean, modern, comfortable, and affordable. The location was great. Internet was a bit sketchy since the provider kept telling me that I was the new account holder. Lol. Refreshing the screen would fix the problem but it was a bit annoying. The check in/out instructions were easy and it was easy for uber to find.
Here was the problem:
I misplaced the key and I take full responsibility for that. It fell out of my pocket on an uber ride. Contacting the driver, he told me he had it and I’d get it back the next day. Fine. The problem is that we were now locked out. My elderly mother, very pregnant wife, and I were out in the cold. I contacted Marc and he said there was no other key available and I’d have to consider a locksmith. At 400-500 francs. WHAT?!?! We were forced to stay elsewhere for the night.
How is there no second key available? At a hotel, you get two keys! How can a property manager/owner not have a second key available?!?!
This issue caused a lot of undue stress and pretty much ruined the rest of the trip for us. A second emergency key to be left in the lockbox would’ve prevented that.
Anyway, the uber office staff (thank God they were close by) and the angel of a hairdressing shop owner downstairs were a tremendous help and we finally got the key back the following evening.
I’m not going to blame Marc for the situation that I put myself. I only had a problem with an easy solution not being available.