Ysabel was very quick to respond and gave us all the necessary directions etc. Their house is right on the lake with a beautiful backyard. The place is very clean and peaceful and the Internet is fast. The closest bus stop is within the main city zone, so your ticket is valid for most areas you'd want to see (you need a bus + tram to get to the central train station). These guys are extremely helpful and provided us with breakfast everyday. They even gave us jackets one day when we were going to a colder hilly area (thanks guys!). All in all, we really enjoyed our stay here.