Melanie yelled at us upon arrival. She was unwelcoming and left us feeling very confused and uncomfortable for the rest of the trip. Melanie’s listing states that the check-in window is between 5-11pm. Prior to arrival we exchanged several messages but never discussed arrival time or a modification to the 5-11pm window. I am very communicative on the Airbnb app and would have gladly accommodated her but it was never brought to my attention that this would be an issue. At 5pm she sent me a message asking when we would arrive bc she wanted to leave her apartment. I saw the message when I arrived around 530pm. She let us inside and we made our way up her 3-4 flights of steps with >60 lbs of luggage each. She yelled at us for going up the steps too slowly despite carrying heavy luggage and accused us of being 40 minutes late to arrive. We were not late. We were well within the 5-11pm check-in time.