Rossana was out of town during my stay. However, everything was in place so I could still use this room. The room was clean, functional and at a very reasonable price point for Zurich. The one thing not available however was a laundry machine. Overall, had a good stay even if we never met because she had arranged the room in nice and workable fashion so that even I, a first time traveler to Zurich, could use it without much instruction.