I would like to start by saying that my AirBnB experiences have always been amazing. I have stayed with family and friends at accommodations in different parts of the world and it has always been great. Unfortunately, it wasn't the case for the apartment from Delta. I don't write a negative review lightly, but I feel the AirBnB community should know as our stay was so disappointing and provided hardly any value for money. Firstly, the apartment we stayed in was NOT the apartment advertised in the listing. It may have been in the same building with the same outlay, but it was clearly not the apartment as shown in the photos (for example there was furniture missing). The apartment had several issues with cleanliness, state of furniture, basic equipment. Cleanliness: * the entire apartment was in need of a clean (including sinks in bathroom and kitchen) * there were hairs and dirt in every single cupboard and draw * the floor was very dirty * washing machine provided in the basement was extremely dirty, the washing powder compartment full of goo * windows were extremely dirty Furniture and fittings: * ALL tables, including dining tables, were unstable (wobbly) * majority of draws were losing their base * hanging unit in wardrobe in one of the two bedrooms was broken * clothes hanger fixed to the wall was coming out * long electrical extension cables were unsafely lying across two rooms, which also had wall fixtures attached to them with the nails hanging out - so not safe for children at all! * cupboard in bathroom was rotting * missing bedside table lamp as shown in photos * missing bedside table altogether in other bedroom Equipment: * not enough crockery for two bedrooms (for example only 2 water glasses, 3 cups and 3 small plates) * no coffee maker/machine * only two pots for cooking, one of which was hardly usable as the inside coating was totally scratched and the glass lid was broken out in places (again not safe for use); no frying pan * no hair dryer as described * no tea towels or any other basics such as salt and pepper When we voiced our concerns, Mike was nice enough and refunded us the cleaning fee; however, he didn't seem too concerned about the state of the apartment (or at least he didn't offer to fix some of the furniture etc). We had recently moved to Zurich and used the AirBnB flat as our base to find a permanent home for our family, just as we had done last year in Toronto. This means we had arrived with several suitcases and bags and weren't really in the position to look for other temporary accommodation and therefore had no choice but to stay. However, communication has always been good and Mike always acted quickly in urgent matters such as a broken washing machine. In addition, the house also lies next to a train station and it is very...