Despite contacting the host 13 hours before our planned 6-7 hours long drive to Zurich, the host did not respond to my request to make the apartment key available upon our arrival 2-4pm. Instead, the key had to be collected before noon on the arrival day, which happened to be the Easter Sunday. I canceled the reservation, as there was no assurance or confirmation to receive the key on arrival. I was also not keen to start our journey at 4-5am to arrive before noon.
The host refused to refund any cancelation fees referring to the cancelation policy. I had to involve the Resolution Center.
This is totally unacceptable and unprofessional not to make the apartment key available to the guest upon their arrival because of holidays or other personal reasons.