Before arrival it was easy to get in touch with Anna, she is very responsive. Anna has been exhaustive when answering to my questions and flexible in the arrangements. When I arrived everything was perfect: I felt like at a friend's apartment: welcomed and cuddled! The apartment is suitable for one or two people, but it has everything you need, including a enjoyable balcony. The apartment was perfectly cleaned and everything was prepared with so much attention that made me feeling warmly welcomed by Anna. The position was perfect for me: just a short walk from ETH, but I had no problems when coming home from the city centre at night.