Friendly and fast communication. Convenient location, just a quick tram ride away from the centre of town, or a 25 min walk. There’s a supermarket about 50m away. Just note the apartment is up about 4 flights of stairs. Didn’t bother me but maybe others. The balcony off the kitchen area looks over a lovely green space that gets the morning sun and is a nice place to sit. I’m happy with my stay here, if a little expensive.