In all my reviews that I have ever written, I always try to be as objective as possible.
I was also very fortunate to never have to write a negative review because I have always had wonderful host. But, unfortunately I guess there is a first time for everything.
In Vanessa & luis’s Airbnb profile, it states that the host will let us know what the check-in procedure is 48 hours before check-in. That never happened.
The host reached out to me 40 to 45 hours before not to explain the check-in process, but to ask me what time we are planning to check-in and if we don’t give them our time of check-In that will will chose one for us that is best suited for his schedule. Not sure why this happened in the first place, on the host profile it says that check-ins are at 3pm.
I assumed that the host did that for our benefit and I went along with. I replied approximately 39 hours before the 3pm check-in that was displayed on the host profile. That was at 1211 am. Went I woke up the next morning around 9 am, I was surprised that the host had not replied my text and most surprisingly the host has not revealed the Check-in process.
After that, during the same day I had to send the host 2 more text messages through Airbnb, 1 phone call and a text to his personal cell phone. In the end the host just simply vanished and never replied.
As a consequence, I had to spend several hours talking to Airbnb customers service to find a resolution. We spend several hours of our vacation time dealing with this extremely stressful situation. Our vacation day was completely ruined.
I would’ve highly recommend not to ever stay with Vanessa & Luis, because they are inconsiderate of other people plans and as this horrific situation has showed me, they cannot be trusted to provide any information relevant to the Check-in process.
Thank you Vanessa & Luis for ruining our vacation!!!!!!!!!