Family trip (3 childs of 13) for 8 nights coming from south america. Communication with Joy was very easy and she was always open to help. Once we checked in, we had no need to reach her. Everything in the house was perfect. Is a 3 bedroom house with 2 bathrooms with parking in a super excellent place (50 mts from a Tram stop, 10 mins. walk to Bellvue).
Tv had a box with Internet so my kids were able to see TV in Spanish.
Excellent WiFi.
I recommend the place and for sure would come back.