Rossana was very kind and understanding. The process to make the reservations and instruction on how to arrive and go into the apartment are very very clear. The studio is well distributed, very comfortable mattress and was very clean. Heads up if you are a light sleeper because the window goes to the street and the tram can be slightly heard, I had no issued because I sleep easily but might be relevant to others. Overall for my visit it was fitted perfectly to my expectations, Rossana is very kind and clear! Would recommend!