The location was great, very close to the waterfront and easy to access downtown. The flat was clean and tidy and had basic amenities which is only ok for a few days stay. The hand soap was not refilled and basically empty, however. There were no extra bed linens or towels for emergencies. Communication was difficult as responses were slow and questions went unanswered for periods of time or not at all. Check-in was quick as instructions were given via message. Finding the flat was a bit confusing since the door was not located at the front, but we eventually found it. Accessing the flat was easy once located.