There was a little communication mishap with our checkin but otherwise Katie was welcoming. The room is exactly as pictured - it's small and doesn't have curtains but it was just perfect for our one night stay. The beds are very comfy and the place is very clean. The only thing is that the bar downstairs plays music until midnight so if you are going to sleep before then, bring earplugs! Other than that, this room is pretty great as it is in a great and lively neighbourhood in the heart of Zurich and a short walk to everything.