We traveled from St. Moritz to Zurich for the Ironman Zurich event where we were both competing. On the morning of arrival, we emailed to inform that we would arrive an hour later than originally discussed due to train schedule conflict. We arrived to Simona’s place still within an hour of original check-in time after a long journey of several train connections and a 15-min delay on board.
Upon meeting our host, we were greeted with irritation about how absurd our plus one-hour request was, spite for the amount of luggage we brought, and an exclamation that she had already called AirBnB to report us and CANCEL our reservation. We thanked her for her accommodation to wait a few extra minutes past 7:45. She then lectured us next time to inform the host of how many bags and what we were bringing, in case the host would not approve of such. Although not a host’s right to know, we had already volunteered the information that we would be racing the local Ironman event, hence brining our bikes, both of which were clean and not going to “dirty the white walls” as she accused us of potentially doing.
For a $281 cleaning fee, we would expect a flawless unit, not requiring us to mop the dirty floors immediately upon arrival. The walls were already scuffed up and marked and numerous repairs needed to be done on fixtures. Otherwise, the unit met our basic needs and location was central to transit.
We would recommend a host be understanding that the travelers may endure delays they have no control over and not attempt to cancel a reservation the HOUR OF ARRIVAL. We would recommend a host not be extremely rude and accusatory. Also, we would recommend a host use their cleaning fee to actually clean the unit for the next guests.