I was in Zurich for professional reasons and chose to use Airbnb for the first time. I was a bit unsure on how thing will go, but Stephanie was a wonderful, very responsive and very nice hostess. The process was very easy and very smooth (despite I was a bit in a hurry). Regarding the apartment, it was nice and comfortable. It also exactly matches the online description. The location is convenient: the tram is one block away and there is a Coop (opening late) within walking distance. The tram is 10-15 minutes from Paradeplatz and Bellevue (city center and the lake respectively). Definitely an excellent option!