Our experience with Ben was great! He was prompt and courteous in communications. Although we never met the host he made sure our check in and out of the apartment was easy and efficient. With two kids this was definitely a plus. The apartment was clean and tidy and as described in the listing. The location was also great - quiet and safe with public transportation literally just minutes away to get to the city center. Parking was convenient and exclusive and we were informed ahead of time that it would cost 15 euro per day. Overall we were happy with our stay and would recommend this for folks looking for a spacious and quiet apartment with easy public access to Zurich city center.