Ferya was a great host and very service-minded. Communication was excellent and she always replied within a few minutes. Check-in and check-out was very smooth and she was also very understanding when I had to make last-minute changes to my reservation, which was much appreciated. The place was clean and nice with a tram station right outside the building making transportation to the city centre easy. I also enjoyed good conversations with Ferya and appreciated that she served croissants and coffee for breakfast.