I didn’t feel very welcome as upon arrival there was no hand soap in the bathroom, no shampoo in the shower, the shower drain was clogged so that water spilled onto the bathroom floor, and the AC remote was hidden (you can’t use it without the remote and it was over 90 in Zurich). The other thing about the AC is that it is just a wall unit in the living room, so the bedroom remains hot. I messaged Simone about these things and she told me where to find extra shampoo (no hand soap) and that the AC remote was in a flower pot. She also said to find a beach towel and go jump in the lake so I could arrive more calmly next time. Then told me to find a different place to stay if I wasn’t happy. I was very pleasant in my messages and just asked where to find the items that should have been available to me in the first place. Maybe she was mad about mentioning the drain but that seemed important for her to know. She did not offer any solution for the drain and I just told her I put towels down over the bathroom floor to soak up the water. This is an Airbnb that she lives in, so I feel like these issues would have been solved very easily by just making sure that these things were there before leaving. It was over 90 degrees the day I arrived in Zurich and though AC is advertised, the remote was hidden. I looked for a half hour before messaging her about it and it was hidden in a flower pot…I think to discourage guests from using it to save money on bills. This apartment also had quite loud neighbors and is not walking distance to any attractions with no Uber or taxi in the area so especially if you have luggage, I would recommend staying in the city center instead where there is Uber and everything in walking distance.