There was miscommunication between the host and my family and it turned into an argument.
The host decided to kick us out of the home in the middle of the night in a new country when we also had a 6year old kid with us. She told us she didn't want us here and she would give us a refund. Once we got our luggage out of the home, I assume wanted a way to keep our money so literally as she kicked us out she said if you really have to stay here's a key. That way the cancelation was in our hands and that way she didn't have to give the money back to us. We didn't end up living there.
We were disappointed.