Our host sent and responded to questions by e-mail; made arrangement in advance to meet us upon arrival; and gave us a tour of the apartment and briefing of the operations of the various appliances. They indicated their availability to address questions or handle issues during our stay. They also made advance arrangement to meet before our departure. The demeanor and actions of the host was authentically helpful. The listing description was accurate. The neighborhood was safe, clean and the other residents of the area were welcoming.