Jacqueline was AMAZING!! I would highly recommend this listing to anyone staying in the Zurich area. The guest house is up in the mountains, outside of the city, and is so quiet and great. The beds are comfortable. Jacqueline was a great resource and answered any questions we had while travelling. There were some issues with the internet connection because the router is located inside the main house, so you could only connect in certain areas of the guest house, and it was fairly slow. But other than the internet connection, this was there perfect get away place.