I'm really not one to leave a bad review, but this company/person put me in a really terrible position. I've recently moved to Switzerland with my small dog and knowing how difficult the housing and Airbnb situation is, I booked an apartment more than 2 months in advance with my dog included in the reservation. The reservation was for 40ish days to give me a suitable time to get my paperwork in order and search for a permanent accommodation. TWO days before my flight, I get a message from Chris that the place I booked actually doesn't allow dogs and he could offer me instead 10 days in a significantly smaller place. At this point there were really not other options around the same price, I took his offer and additionally had to find a place for the 30 days. This ended up costing me thousands extra for the cheapest last-minute place. We had been in communication the weeks leading up to the reservation and the last-minute cancellation was unprofessional, and as someone already making an expensive international move, cost me money I really didn't have and had diligently planned on my side so it would not happen.