I had booked the property for my parents to stay in and the check in was smooth and communications very easy with Grazyna and her son, Matthias.
We found out that there were problems with the underfloor heating after the check in and noted it to Grazyna and they immediately made a check and found it to be faulty. They immediately took steps to better the situation with a portable heater and also extra blankets. Though the issue was resolved a few days later, the heater and blankets made the stay sufficiently warm.
The host also checked in constantly during my parents stay that the heating was sufficient and also that all other issues were satisfactory.
The attentiveness of the hosts were very much appreciated.