I rented from Tania for the month of August 2016.

It was the first time I booked for an extended period of time also had never used Airbnb.

When I arrived the apartment was as advertised...spacious, well appointed, good location. It did not have air conditioning which is common in Zurich as I had previously advised by Tania. There were a couple of minor issues which were handled quickly and efficiently by Tania's staff.

However, it soon became apparent that there was a significant undisclosed issue. Directly across the street(small side street) was a major, multistory building construction project. They began about 6:30am and went to about 5:30pm, Monday through Friday and some Saturdays. The noise of jack hammers, power saws/drills, and cement trucks was incessant. Not only was sleep an issue but I also had difficulty making business calls. Closing the windows would help a little, but remember we did not have air conditioning! In addition, there was also construction in my building. NONE OF THIS WAS DISCLOSED PRIOR TO US ARRIVING.

When I went to Tania with this issue, she said she was sorry but she could do nothing. I responded that I did not find that acceptable and would send her videos of the noise. She responded that I had gotten such a good deal on the apartment that it was fair despite the construction(when I agreed to take the apartment there was no mention of the construction). I told her I was still not satisfied and would be contacting Airbnb. She said she did not have another apartment available but if I could something, relist this apartment and it was rented, she would give me a refund!! Also she was fine with me reaching out to Airbnb. I could not believe that she was going to do nothing about this and any action was my responsibility.

I complained to Airbnb, sent them my videos/pictures, and to their credit, they issued me a partial refund.

My main reason for giving Tania a poor overall review is not so much the construction issue, but her reaction. It was clear she was not going to go out of her way to help ameliorate the problem. For me, she clearly demonstrates a lack of customer focus/service.

A footnote: I took pictures of the apartment when we arrived and when we left(we left it was in perfect condition). However, Tania found a burnt pot(we did not take pictures of the pots!) and wanted $74 reimbursement(we never used any of the pots-only used microwave). It just seemed punitive.