I had the immense displeasure of booking this apartment through Susanne for a month. Unfortunately the host has little to no customer service orientation what-so-ever. The apartment was an absolute dump to put it lightly. I was confronted with fat riddled kitchen appliances and utensils. The TRASH was not taken out and the bathroom was in an abysmal state, with one single roll of used toilet paper. The walls and windows were covered in either dust or mold. It is fairly clear that the cleaning fees are pocketed by the host. I have plenty of photos to prove it from the day I checked in.
The bed that is provided is not a bed, it is a 7 cm futon which provides no back support, you are practically sleeping on a hard wooden floor. The host offered a second futon after I pressed the matter, which I was in the end responsible for picking up, putting little regard to HOW and WHEN that was supposed to happen. Only after Airbnb services stepped in, was she ready to transport the futon herself, at that point I had already ordered an air mattress, making her efforts pointless.
Given the circumstances, I decided to leave early. A fair refund was NOT granted (even tough Susanne wrote before that I could cancel and she would totally understand it) and Airbnb service ended up being of little help, since I had not communicated the deplorable state of the apartment within 24 hours of my check in to them. How this person managed to obtain a super host status is completely beyond my comprehension.
Avoid this place if you can, you're better off staying at a professional aparthotel, which are currently priced the same. If you do decide to stay here, immediately communicate any irregularities to the Airbnb help service in written form, since the cancellation policy does NOT grant a refund, and you'll end up negotiating with a hard-headed hostess.
Susanne, please clean the apartment before you rent it out to others. AND We are also not responsible for any packages that you order for yourself, don't ask your guests to receive things for you and bring it 4 stairs up several times, especially when they kindly ask you to ask a neighbour.