Everything was wonderful! Natalia was super helpful and gave all the information up front. She was so easy to communicate with and allowed me to check in as soon as I got into Zürich. She was very responsive and the flat was clean. It was in a great location, super easy to access the trams and get around. It was a great experience. The building required a key to get in and to get into the room so it felt super safe. My stay in Zurich was amazing!