I didn't meet Blanca or Chris but check in was very easy and I got the keys at the restaurant in front of the apartment. It took a moment to figure out the WiFi because the cleaner hadn't left the password on the table but Chris & Blanca were very helpful and it was up and working after a short while. They were also very helpful when I realised I had left my adaptor at home and gave me helpful suggestions on where to get one. The flat is very central and cozy, extremely warm and with a nice little hidden kitchen. The bed is very comfortable and there's an iron just in case you need it. Overall I'm very happy with my stay and I recommend this place!!