Rosanna's place is like a spacious hotel room. Check-in and check-out without problems and the communication was good. Communication with Rosanna was clear and straightforward. Instructions for check-in and check-out were clear. The location 15 minutes by tram from the center of Zurich and about 5 minutes walk to the tram suited me fine. WiFi worked, shower was clean and functional. Good cost effective alternative to the rather expensive hotels in Zurich. I was very pleased with my stay.