We knew we were going to arrive after hours so we pre-arranged how to get into the apartment. The keys were exactly where they were supposed to be and the instructions on how to access the apartment were excellent. The apartment in mostly great. The only downside is the shower which is very small and no matter which way you turn you're always sticking to the shower curtain. Once you have your shower temperature set, the water temperature fluctuates from very hot to cold, so you have to step into and out of the water periodically. Otherwise this place is great.