This was a great stay for our first time in Zurich. Everything matched the description. Beds were comfortable, rooms were clean. Tall people will have to watch staying in the loft! But my son is 6'1 and he managed just fine! There was coffee and tea and biscuits. She was really helpful with any questions. Laundry was easy. It's walkable to restaurants and co-op store, as well as the tram. She was super responsive to all of our questions. I absolutely recommend staying here!