Jacqueline was excellent during our stay. She did everything to make us feel at home and welcome! She even told us where we could go to hike. The Internet connection wasn't great and most of us couldn't connect during our stay. Also none of the power points accepted our adapters which was a bit annoying. Also on the last night the toilet has some malfunctions. But other than that we had a great stay. The house has amazing views from Uetliberg station and we felt very relaxed after our stay.