STAY AWAY FROM ALL THE PROPERTIES LISTED BY FILIPA AND HER HUSBAND NIELS. You can find all their rentals in profile.
The apartment my family stayed at was severely infestated with black mold. This type of mold is extremely dangerous for adults and animals, leaving alone children and infants. If a person is allergic to it, breathing problems may occur. If a person is not allergic to black mold, he or she may be infected with many kinds of unwanted fungi. We had no other choice as to stay for three days in this apartment and we didn't use the bathroom at all. It was disgusting to even use the toilet there.
If you check previous reviews on this apartment, you will see that this problem was reported many times by other people who stayed here. However, not Filipa, not Niels did nothing to fix it.
Now, let's mention another problem - the overall condition of the apartment. The photos that you see do not reflect the reality. It seems that the hosts are renting the apartment from someone. That is the only explanation I have because the unit has never been renovated. The property looks extremely outdated. It feels like you are living in a village from 1914. The floor and doors are shabby and grot. The ceilings have old brown water stains and chipped paint, in addition to black mold. Here and there you can see electric wiring without any isolation. That's fire and electrical shock hazard. The whole apartment is covered with extension cords because there is only one outlet per room. When you are plugging a hairdryer to any of those extension cords, they irk and the short circuit occurs. The whole apartment immediately becomes dark and you will have to turn off and on the plugs in the electrical panel again and again, while looking for a working outlet.
Next thing is the kitchen. There are no covers, pans, and pots. All of them are scratched to metal and are dangerous to cook in. You cannot cut bread because there is no cutting board. You cannot make tea because there is no kettle. Meanwhile, the kitchen cabinets are dirty and sticky. If I could attach the picture of those oily fingerprints, you would threw up.
The AirBnb support center will not help you to find another apartment even though your stay must be protected by AirCover. They will only refund you a cleaning fee and give a 15% discount for the stay. I am going to escalate the whole situation to my bank. If this is not enough, I will report the issue to VISA and Mastercard fraud departments. I stayed in six properties during September 2022. All apartmens were nice and clean, except this one. I feel fooled and scammed by Filipa and her husband, and betrayed by AirBnb. I will not leave this alone.
Finally, if you keep asking yourself, why this apartment has such a nice rating, the answer is below. That's what the hosts write to everyone who stayed in this property.
"Hi Valeriya. It was a pleasure hosting you in Zürich. We will be certain to leave a great review for your stay and I hope you will have great trips again on Airbnb. If you ever come back, please let us know and give us the chance to accommodate you again!"
Sorry, Filipa and Niels, next time I'll book a hotel or something, but will never ever rent an apartment from you or through AirBnb. There are a plenty of other platforms that never betray their customers.