Host was rude and unfair when we needed help gaining access to the apartment on the second night of the stay. Although it was mentioned that the keybox should not be used during the stay, my friend didn't remember this and placed the key there for the first person to return to the apartment the second evening. Only one key was provided for 5 of us. We were not told that the code would be changed and that there would be an excessive fee for key retrieval. After Tania told us we would have to find different accommodations for the night (at 21:30, with all of our belongings in the apartment) and we insisted this was not acceptable, a colleague of Tania's arrived to let us in. A solution for hosting multiple people on different schedules would be much appreciated.