Rosanna was welcoming and helpful answering questions and providing information promptly. She was quick to provide answers and items we requested. The neighborhood is a mix of residential and commercial properties. The businesses are closed at night so sleeping was not disturbed. Rosanna even included a fan which we were happy to use for air movement at night with the windows closed. The location is not in the Zurich center but access via tram is convenient and easy. There is a full service grocery 1 block away. Overall the apartment was very comfortable; better than a hotel room.