Great location, the view cannot be beaten, we walked around Zurich old town for 5 days and haven't seen a view that would be better than ours! Plus, it is only 10 mins walk from the main station, completely doable with luggage. So, here you are in the heart of Zurich!
The host, Chris, replied rapidly most of the time, and small issues that we had were resolved quickly.
Of course, you should be ready that the room space is limited, and for other city than Zurich, I would say, it is expensive.
But, we were prepared for both, so, we really loved our time here, and if we come back, we would stay here again, thanks! )