Beginning to end,, horrible stay don’t bother emailing them as they’ll never get back to you,,ever! Even if you’re staying in the hotel, bad business. . If you’re allergic to down pillows & bedding you’re outta luck.. I slept on the floor the first night. If you desire a shower forget it, I’m 5’1”, 107 lbs & I had a hard time in that tomb of a shower,, oh!! And there was no hot water the morning we were leaving,,found that out the hard way by freezing myself senseless!!! And don’t let ‘em tell ya, they’re gona ‘upgrade’ you… bahahaaaaaaa… What saves this miserable place is the nice staff who apparently have their hands tied & are unable to help out the guests. Cool chocolate fountain,, bad stay. I highly recommend ya don’t stay here, total waste of money. There are many other hotels in the area to check out.. do that, not this.