We only get to meet Michaela on the very last day of our stay , and she is a nice lady. The place is also very conveniently located near the tram , and close to the city centre. There is a convenient store close by too . However , I would just have to manage some of my expectations ...that I was expected to put on my own sheets when I arrived , asked and look for the pillow ,towel, WiFi ... . Michaela responded to our questions promptly , but it would have been much nicer if we don’t have to ask for every single thing. Probably just a very different in style of communications.