Very well organised. Everything was thoughtful and clean. The communication was excellent as we had a small issue getting onto wifi, but it was cleared up straight away. The apartment is spacious and comfortable. The lounge area is a great addition for tired travelers to chill at the end of the day. The lift to the 5th floor was greatly needed and the shared laundry was easy to use and efficient. The shower over the bath was a little difficult to use as it is very low, but the hot water was plentiful and the bath was a nice addition. Also of note are the stairs to the loft. If you have small kids they are a little dangerous but good for teens up. Our kids of 9 and 10 were ok with them but any younger might be a little concern. The location was easy, withing walking distance of tram 3 that pretty much took us everywhere we needed to go once we worked out the difficult ticketing system. There is an excellent restaurant called Hardhof on the corner that served us the best meal of our whole trip. We were also able to store our bags in the basement as we had a late flight out. We really enjoyed our 2 night stay here. It was the perfect base for our family of 4 to enjoy Zurich. Thanks for having us!