We did not meet Rosanna in person. She had the room perfectly arranged and well appointed for our arrival. Everything is exactly as the photos and the text describe. It is a comfortable room with a lovely king size bed and with all the expected amenities. A convenient lock box and code were provided for us to collect and return the key at. While we recommend this suite to others, the only drawback for us on a very warm 2 week stay is the temperature in the room. The fan was a BIG help! It is on a busy street intersection, so do expect a bit of city noise outside the window. It's close to bus/train stations and that is a wonderful convenience.