It was not my best experience. I Arrive at 4pm, check in was from 3pm without restrictions, no one contacted me. When i arrived there was no one in the house. I called and they had the phone turned off. Leave messages and never answered. I could not leave the car, parking is neither easy nor free and I did not know the area, and didnt now where was their parking. They had sent me an e-mail the same day, the moment I was on the plane, which I saw then on arrival and also answered but no one respond until 3 hs later. Someone show up at almost 7pm. I think if they know that someone would arrive, they should leave a phone that is reachable. When I walked by on Zurich it was almost 8 at night and you could not see anything. I lost my only afternoon in zurich. I stayed a while longer the next morning to see it during the day, which delayed my next destiny. The place was not clean. Under the bed was a ball of hair. they do not let you keep your shoes inside, and the floor was dirty.