The front desk associates were so helpful with providing directions and assistance during our stay. Our room was clean and wonderfully decorated with Swiss touches. There was an AC unit provided but I will say that the tubing that pushes the hot air was shoved under the desk which worked against the AC unit and I had to jerry rig a way to have the tub reach outside the window to actually try and cool off the room after so much hot air was pumped in from having the unit on. That was a small fix and if there had not been such a heat wave during our visit open windows at night would have been perfect.