Uninformative, rude, and possibly the worst Air BNB we have ever been in. If you are looking for a nice, relaxing weekend in Zurich then this is DEFINITELY NOT the place for you. Prior to our visit, Katie NEVER responded to any of my e-mails. Katie did NOT help us with getting to her horrible Air BNB from the airport so we were lost wandering around and she also was extremely mean to my friend and I when we arrived there. If Katie responded to my e-mails then she would have known that we were arriving relatively early due to our flight time and we could have been prepared. First, we finally found this place hidden down a side street. Once we approached the door we couldn't find her name to buzz us in. After hitting everyone's buzzer for a while some random man let us in. When we went upstairs, Katie was sitting at her desk, wide aware that we were trying to enter for what we paid for. After I asked nicely if she was Katie she immediately snapped at us and said "What are you doing here, check-in is at 5pm" Well hello to you too! If you were more clear and actually replied to me then I would had known that and prepared better. Instead she kicked us out for the rest of the day. Then when we went back to take a nap after our long day, we found out that we were living above a horrible, loud folk bar!!! This music goes all night long. The room was way too small and you could barely move. The bathrooms smelled and Katie was never there after the first horrible encounter so we knew nothing of the area. Not only did she lie about where she lived, but she was also rude, unwelcoming, and down right mean. I would never and will never stay at this over priced closet again. I recommend to anyone that is looking at this overpriced "Air BNB" to look else where and preferably at a cheaper hotel where they actually care about other human beings.