Bautista and his girlfriend were extremely welcoming and helpful. Bautista was always quick to respond when I contacted him. I booked the room for my Dad who visited my family and I in Lausanne for 4 days and he told me his stay at the Loft was excellent. The Loft is spectacular I must say! (I now have Loft envy) and the room and bathroom were both comfortable and clean. The only trouble my Dad encountered was turning the taps on in the bathroom because "they are too modern" and he managed in the end. He got a crash course in modern tap interaction as a result. Many thanks!