Juana Maria was very welcoming and had everything perfectly laid out for us, having even a really useful print-out of information for working everything. The listing is as gorgeous as it seems, and we enjoyed being on the side of the mountain and taking in the views of the Alps. Also, the space in the chalet was more than enough for the 7 people we had. The location is really great too, so you can easily make day trips to Montreux, Lausanne, or Gruyeres. The one thing is to be sure to go through Villars to get there! Google Maps took us another way that was a little nerve-wracking for someone not so familiar with driving on one-lane mountain roads.