This owner never showed up for our check in. He/she contacted me via email a couple of days beforehand asking when we would arrive. We set a time and he/she never showed. I tried calling he/her several times and sent an email. No response. Finally, after waiting over an hour I had to contact Airbnb. He/she responded to them very quickly. He/she told them that there was a key located in a mailbox. When we went to look, the mailbox was unlocked and unsecure. Many people were going in and out of this place repeatedly. Anyone could have made a copy of the keys and had access to the apartment. We felt very unsafe and decided not to stay. The owner claimed that he/she had a family emergency but he/she had no problem responding to Airbnb. This owner never provided any check in instructions prior to our arrival date. Needless to say, we had to rearrange our travel plans and stay in another area. Cost us more money and the food we had purchased had to be thrown out because we had no means for cooking it. Very unprofessional.