one of my worst experience through airbnb...
at our arrival the key which was supposed to be in a mail box was missing. we tried to call the host from 17h till 23h with absolutely no answer... we had to find different accommodation at Lausanne, but for a group of 6 people and easter weekend everywhere was fully booked... the host finally sent me a message at 4 am, pretending he was sick?
the key has been left in a different mail box than instructed, but we don't understand why he didn't answer the 40 calls and messages we left...
he is absolutely not reliable and not professional, he never tried to repair the damage, he just didn't count the first night (obviously we were not in) and didn't accord a credit to cover the over expense..
not correct, not nice, not responsible