Francine was so lovely about everything. The place is situated on a hill with a beautiful view over the Lake Leman. the room is very spacious and the bed so comfortable! Francine met us downstairs in the car park and helped us with our luggage. breakfast was lovely and great to have a chat with Francine in the morning and thanks so much for your recommendations! both the chocolate factory and the Gruyère village were amazing. Oh, almost forgot to mention about the cats - loveliest cats ever!!! thanks for everything, Francine.