我们一家四口以每晚300CHF的价格订了6天，入住之前Suzi发信息说，我需要准备所有人的护照，而且她要Copy。之前我已经在瑞士、法国游玩了15天，住了4家民宿，没有任何一家提出这种要求。入住当天，她又要我们的护照，遭到拒绝之后，Suzi态度蛮横。后来她给AirBNB打电话，工作人员表示，我已经在平台通过ID审核，Suzi无权查看我们的护照。这时Suzi居然撒谎说，我不愿意告诉她我们的名字，因为这涉及隐私。
被Suzi恶意的喋喋不休吵得很烦，加上又是周末，孩子已经很累，我先生还是给Suzi看了护照，但是拒绝让她copy。虽然Suzi对我们态度极为恶劣，但却不愿意取消我们的预定，在airBNB的调解下，我们住了下来。
下一个麻烦是停车。Suzi表示我们可以以20CHF/天租一个车位，我同意了（虽然Suzi在List 上写的是free parking on priemises, 在我们入住三天后，她更新为收费停车了！）但是停了三天以后，Suzi发信息要我付现金，我回复她我当时现金不够，第二天会去银行取，之后付给她。她没回音。我们当天早上在停车场看到她，她还和我们打招呼，也没提这事。可是当天晚上我们回去停车，发现车位被占了！我给Suzi打了五六个电话，她不接。后来好不容易联系上车位的主人，他告诉我，Suzi说我们不付停车费！！！
Check out 时,我发信息给Suzi,说我们要离开，问她怎么还钥匙？我小女儿打碎了一个直径15厘米的小镜子，我告诉她可以在AirBNB上赔偿。这时她才打电话来，坚持让我当场赔给她150CHF！然后Suzi委派她的Cleaner Claudia 来拿钱，Claudia几乎不会英文，但她一直很真诚地对我说Sorry，并且用笔写50CHF,我也再不想与Suzi打交道，所以虽然一个小镜子也就十几个瑞郎，我还是当场付了。回到家，刚下飞机就收到AirBNB的信息，要求我回复Suzi的赔偿要求！！！我提供了镜子照片，Claudia写的50CHF收据。Staff嘱咐我以后不要当场赔付现金，同时他也明白了为什么这个常见的小case，Suzi不通过平台request。我们都以为，这个不愉快事情终于结束了。但是两天后，Suzi再次要求AirB&B向我提出赔偿，她的理由是我不付钱赔那个小镜子。这次她附上了一个评估，需要我赔300CHF！！！当然，Staff研究了所有材料和我与Suzi的短信记录，同意我拒绝Suzi的无理要求。
当然Suzi是在check in时准备了巧克力等snack, 这个房子也有不错的湖景。但是要注意，这房子后面不远就是一条繁忙的铁路，晚上和清晨特别吵。
Our family booked the flat for 6day,300CHF/night. Suzi asked us providing passports and copies while check in. Since I have ID certified via Airbnb, and we have stayed for 16days in Switzerland via Airbnb and none of the host asked to copy passports)we refused. That made Suzi rude and aggressive to us.
Suzi told us that we can rent a parking space 20CHF/day, (though Suzi list on Airbnb “free parking on premise “ and after I pointed out, she renewed!)on the third day she asked me to pay cash, since I have not enough cash with me, I told Suzi I can pay next day.However, when we went back that night, the parking space was occupied. I called Suzi many times,but she didn’t answer. Fortunately the owner of the parking space find us, and he explained that Suzi told him we didn’t want to pay for parking!!!
While checking out, I text Suzi to ask how to return keys.Besides, we broke a little mirror (diameter 15cm) and she can request money via Airbnb. This time Suzi called back and insisted that we pay 150CHF in cash. Later, Suzi asked her cleaner Claudia to collect 50CHF from us.
However, 8hour later I got a request from Airbnb asked me to reply suzi’s claim!!! I provided the picture of that little mirror and receipt from Claudia.Staff told me not to pay cash in the future, this kind of small case is typically resolved via Airbnb. Both of us thought this unpleasant thing finally ended.
However, after 2 days, I got a money request from Airbnb again!!! This time Suzi asked 300CHF for that mirror and her reason is we didn’t pay for the mirror! Of course when Airbnb investigated all the messages and documents, they closed that request.
After all, Suzi did prepare some snack while we checked in. Although the flat has a good view, you must note that there is a busy railway just behind the house and it was noisy during night and early morning.