It was really a bad experiance we had with this appartement. I reserved the appartement for 1 night and it was automaticly accepted and also payed. Next day I got a message from Vivien, the appartement is not availabel. And I should cancel! I told her, I cant cancel because I will pay the cancelation fee, what would be in my case the almost the whole price I payed for. But she just dont care and did nothing. At the end I need to take care and spend time to fix her mistake and get my money back. And l dont know if it was really a mistake. With almost 70 comments she should know how Arbnb works!