This experience started off with Suzi diligently asking several times for an arrival time, days before we arrived. One day before our arrival, I gave her an exact time of 13:45 and she was about 10 mins late. I’m always late, so this normally wouldn’t bother me, but I felt if someone was hounding me for an arrival time, they should’ve been on time.
She showed us how to work the keys and led us to the apt. Waiting for us was wine, cold beer, milk, and yogurt. There was also cut up cheese with grapes. The cheese had several human hairs and towel fuzzies in it, and the grapes were slimy. Nice touches but we couldn’t bring ourselves to eating the food. During the apt tour, she made small talk with us and rubbed us the wrong way with her facial expressions and comments about our trip duration.
The balcony has amazing views, the water pressure is good, and it’s right next to the bus stop. The bed is terrible. It’s thin and you can feel the springs and wooden slats. I messaged Suzi about how uncomfortable it was, asked for us to be refunded our second night, and that we would find alternative sleeping arrangements. Suzi wanted to come to the apt, but I instead called her. She told me that she called the previous owner of the bed to see if it was broken, and it wasn’t. And that as “an American, I should know that these beds are different.” I told her that I didn’t think it was broken and that I’ve been to Europe a handful of times, including having been in Switzerland for already a week, and have never experienced a bed this uncomfortable. She said if I wasn’t happy “that I was free to go.” I asked if I would be refunded since I wouldn’t be staying the second night. Suzi went off! She began to criticize me for being American and that “all of you try to find one thing wrong and ask for your money back.” The phone conversation was so irrational and uncalled for. She was so bad that I said “we can’t have a conversation if you don’t let me talk.” She proceeded to yell about how she doesn’t want to talk about money and added more American digs. I ended up having to hang up on her because the conversation was going nowhere.
I’m a rational person with reasonable expectations- I appreciate, but don’t need, the food and drink hospitality. I need a comfortable bed and a host that will make my stay positive. Suzi showed no signs of empathy or interest to solve the problem- just brought anger and criticism.
We ended up staying since she wasn’t going to refund me. I can only imagine what the conversation would’ve turned out like if she came to the apt in person. She made this experience terrible, and for that, I would highly recommend NOT staying here.