I REALLY wanted to give this place a 5 star review because the unit and the location is great, but there was absolutely ZERO communication from the owner's of this place when we had trouble checking in.
When we were unable to check in, we tried texting and calling the hosts multiple times, but there was absolutely no response whatsoever. After waiting around, we had no choice but to contact Airbnb customer service, who also tried calling the hosts but were unable to reach them as well. We almost had to have Airbnb cancel our stay and issue us a refund, but luckily, we were finally able figure out how to check in after much hassle.
The problem was that the check-in instructions were not accurate, and it did not mention that there are actually two lockboxes located in two different mailboxes. Initially we only saw one, and we were unable to open it because the combination did not work. It was only later that we realized that there was another lockbox located in another mailbox, which the instructions did not disclose, causing much distress and confusion.
Even after calling the owners multiple times and texting them to let them know that we had trouble checking in, the owners never once contacted us to follow up to make sure everything was okay. The only response I got from them was a reminder of when the check out time would be. It's almost felt like an automated bot is running this unit and not an actual human.
This is a shame because like I mentioned, the unit is good and it's in a decent, central location. If you don't mind ZERO communication from the hosts, then maybe you can try renting this place. But if something ever goes wrong, or if something is missing or if you need to reach out to the hosts for any reason, you can probably be expected to be left hanging dry with ZERO support, just like they did to us.
The complete lack of support left a really bad taste in our mouths throughout our stay here.