Both Ira and his mother were very attentive and available throughout the week we stayed in Heidi Chalet. The chalet is well equiped to receive big groups (such as ours) and is relatively well maintained considering when it was built. But having said so, we must say that the chalet is more suited for young people looking for an experience in the mountains, and not for +45 year olds who prefer having a well-maintained and above-four stars lodgings.