Although I never met them, Vincent and Julien were very responsive to my text message questions, and check-in via a key in a lock box was easy. The apartment was small but met our needs. It's in a cute part of the old town -- just be aware it's a little bit of a trek uphill from the train station/boat dock, so if you've got heavy luggage like I did you might want to consider a taxi (we walked). The shower wasn't draining properly, but they responded to my update and said they would take care of it for the future. Free beer, soda, bottled water, and chocolate in the frig was a nice touch.