Daniele is a professional hostess. Weekly cleaning is provided so no worries about this issue. I only see Madame Daniele two times during my three-month stay, but she is always responsive when I left her a message. Some incidents occurred when check-out (water seeped into the wooden floor because of the ineffective waterproof glue), and Daniele helped to claim to the insurance and negotiate with them about the refund. Overall, she's nice and supporting