The apartment description is carefully worded to avoid saying that it is in a basement, albeit there are windows in the lounge,
Further more, It does not state there in no parking and the photos you see do not represent the actual state of the apartment. I asked about parking and after numerous reminders got a reply, after the cancellation date, that there were a few public spaces nearby. needless to say thats misleading as they are all taken by locals living there.
In addition the place had an odour and checking in was a nightmare as I had to make repeated requests and finally got them to come at 4.30pm well after the earliest checking in time indicated.
All in all we walked out and did not stay there as there was no way we could have stayed there despite paying over 550 Sfr for two I night. It’s a rip off.
The conciergerie that AirBnb use is a joke as they are based in Paris and its very difficult to get them. The telephone number they provided was of an ex employee which made matters worse.
I strongly recommend anyone interested in reserving this apartment take another look before they do that.
I have used AirBnb numerous times and have been always happy, This is the first time I have written a damning review and I hope AirBnb takes action.