I have stayed at Marcs apartment for a conference and a couple of days more over the weekend in Lousanne at a rate of 1200€ for 10 days. The apartment was advertised as a modern loft within the heart of Lousanne.
I will start with the positive aspects:
The apartment is in the heart of Lousanne close to the cathedral within walking distance of everything you would like to see in Lousanne and the metro will carry you wherever you want to go. The internet in the apartment was fast and reliable.
This having said, the overall experience wasnẗ entirely positive:
On the day of arrival the apartment was not ready at the appointed time. The cleaning woman arrived at the same time as I did at the apartment and spent ~15 minutes to clean in order to get the apartment ready from the last guest. She was very friendly and I believe she did that as a favor to me to avoid waiting time, but as a result the apartment was only superficially clean and smelly.
After check-in I did a rough check of the facilities and had to note that most of the furniture, especially in the kitchen, was gone beyond repair and have notified the host of the cleanliness and damaged items as they have very strict house rules with respect to damages in AirBnB. The host asked whether the maid should return, which I declined as I had already cleaned myself; then he went dead on me for further responses. Apparently he was travelling himself and it took an eMail to AirBnB support to make him responsive again.
I asked the host to cut the stay short for the weekend and he offered a refund of 50% for days we wouldn't stay with a potential 50% if the apartment could be rented out again for the weekend. We did consider the offer, but decided to stay in the apartment as we were planning to be out in the area most of the days anyway.
However, when I asked him to clean the apartment midway through the stay (the day my wife was supposed to arrive) he did offer to clean the apartment for free, but a change of towels and linens would be at an extra cost. After I did send an eMail explaining that I only received one towel for a booking of 2 persons in the first place and that I do not understand the extra costs given the issues with the apartment he agreed to clean and change the linens / towels.
In total, for a price of more than 120€ / night I would have expected better services and more customer orientation.