Esther was very quick and helpful with communication. I also enjoyed entering the cute apartment through her amazing organic food store, there also was another entrance, which we havent tried. Her friend who worked in the shop was very kind and lovely too. I enjoyed the quaint and creative style of the apartment. Beatuiful cycle-up bathroom and toilet, comfy beds and caring details. My kids, 9 and 11, and I felt very at home and free to relax and roam in the apt. The only thing I couldn't find amongst the large variety of kitchen ware was a mug, there were many cups but no mugs... But hey that's just me... We were very happy at Esther's!