The house was clean there was good communication with Pascal, not in person but over the internet. We did not get to meet him but he was quick to respond to my questions. It was in a good location with a parking lot which is a very important asset for Lausanne especially if one decides to drive to nearby places. Take care though to bring along all the extra amenities shampoo, soap, toothpastes etc. because there is nothing in the house. Apart from that everything was great and the house is super comfortable and I strongly recommend it for even big families like ours with three children.