Rachel is incredibly warm and welcoming. She laid out materials about the area for us along with fresh towels and the wifi info. She greeted us with glasses of ice water and engaged in some low pressure getting-to-know-you chit chat. She was happy to share info but also gave us our space and privacy. She cleared a shelf in the fridge for us, which made it easy to cook meals. The room is beautiful and the bed is comfy. The big doors to the balcony let in a nice breeze at night. The neighborhood is cute and there are many shops nearby. This place has the feel of being a little removed from the city - relaxing and green but not too remote. It's a short walk to the bus and metro, and easy to travel to most locations. The walls are a little thin so you might hear neighbors, but I think that's normal for Europe and it didn't keep us up. Rachel went above and beyond by driving us to our new apartment in Lausanne. We really enjoyed our visit!