Sylvie was very accessible and easy to communicate! We didn't have any problems to get in the apartment even though she wasn't available at our arrival time, she made it very easy. The bathroom was clean, however the bedroom and kitchen were a little messy. Although we didn't get to know her (due to her shcedules perhaps) she made the kitchen and all the utilities available in case we wanted breakfast. Finally the apartment is well located at downtown Lausanne, near good restaurants, grocery stores and train stations.