Melaine was very communicative. She checked in a few days prior to our arrival to find out what time we'd be arriving. Her home was lovely, and we stayed right above where her family lives. The apartment was sooo clean and comfortable, with lots of room for storage and 2 bathrooms. We were visiting a friend that lived 10 minutes away so it was perfect. Also soo close to Lake Geneva if you're looking to swim. Great hostess and perfect location for us.