Caro is a brilliant host, she was very responsive and always very helpful with any requests, the checkin process was very easy and convenient, the flat is beautiful and very clean. My only issue, and I understand there might not be much that could be done about it because it's a basement flat, were the spiders. I'm very scared of spiders and there were quite a few of them that wondered in through the vents and open windows. But other than that the flat was absolutely perfect and I would highly recommend it.