Instructions to check in are much more complicated than they should be. And name in mailbox is scratched out. Only 1 key per apt that also has to be left for the cleaning lady - far from ideal in such a big apt when different people can have different schedules - and this was not communicated in advance. The cleaning fee is also separate and has to be a different transaction - why is this not indicated in the description. Pictures show 5 chairs in living room and now claiming that there are 6 and want to charge me. Quite frankly service is poor and i will not be charged for a chair that "seems" to have been missing. Apt manager should be more on top of things.