Marc responded immediately to my initial, last minute request to book and to additional requests during our stay. After a couple of nights we needed more supplies and they were provided within the hour. The apartment is cozy, clean, and had plenty of shelves to unpack and feel at home. The location is right in the middle of Old Town directly across from the entrance to St. Peter's Cathedral. We walked everywhere - to the lake, Manor and Globus grocery stores, the train station, museums, and restaurants. The sightseeing train stops in front of the apartment - a very convenient place to hop on! The washer/dryer unit, friendly housekeeping service, and location made it just perfect for our last few nights in Geneva. FYI: The Cathedral bells ring on the hour, EVERY hour, and the younger late night crowd can be loud especially when you need the windows open to keep cool in the summer. We didn't mind the noise - it's unique to Old Town and the price you pay for such a prime location. I recommend paying the few extra CHF to climb the tower for a glimpse of the bells and incredible views of Geneva . . . you'll appreciate the sound of the bells after your visit!