The staff was very helpful and welcoming. We didn't use the bus cards because of our itinerary but thought that it was a nice benefit. The apartment we had was very spacious and comfortable. We requested down pillows and they kindly accommodated us. It was very nice to have the continental breakfast and maid service - kind of a hybrid hotel/apartment experience. The location is really great - just up the hill from the main shopping area and close to the lake. There are two supermarkets almost across the street. Brasserie Lipp is literally across the street and the old city is very close by.