This was our first-ever experience with Airbnb. Overall it was good! The location of Patricia’s apartment was perfect for the three-day meeting that I was attending just around the corner. The location was very quiet and very convenient to good restaurants, with just a short walk to the old town area and then down to the lake. The apartment was small, but we knew that ahead of time, and it was perfectly comfortable for the two of us. We enjoyed our stay.
We found the check-in process to be a bit confusing—when we got to the address, we weren’t immediately sure that we were in the right place. After sending a message to the host, somebody came and greeted us and we waited in the hall for a few minutes while he got the apartment ready. He then let us in and rather quickly departed.
Once in the apartment, we found that it was not completely clean. The trash had not been emptied, and the tub was a bit dirty. We also continued to be a bit confused--in this case, about how to use the kitchen appliances. We sent a message to the host and later got a reply with a link to an online instruction manual. We have suggested to the host that she include more explicit instructions for using the appliances in the notebook that she leaves on the counter.
Overall, we felt that Patricia’s apartment was a comfortable and nice place to stay. But we also feel that a bit more attention to detail—such as an extra roll of toilet paper—and a bit more explanation of how to use the apartment would have been helpful.