My host was very helpful. We didn't meet but we communicated whenever necessary. I was surprised to be asked to pay CHF 40 because I was arriving late and he was going to open the door after 7pm. It didn't say so when I booked. As I arrived even later he thankfully made arrangements for me to retrieve the keys without having to drag him out late at night which worked out very well. He was also very good when I lost the key to the letterbox which fell in a hole. The neighbourhood is great. There is everything there including one of the best pharmacies in town and a cinema and many places to eat. I would stay there again