Seriously disappointed.
On 6/1 , I booked 6/2-6/4 accidentally when I needed 6/3-6/6. I caught the error 12 minutes later, sent a note to Marc who didn’t respond until the next day, which was 6/2. Even with time zone differences, I made the reservation at 12:30 EST , it was 6:30 PM in Geneva and he didn’t respond until the next day.
He sent the alteration request for me to stay from 6/3-6/6, but I couldnt accept it since the reservation had already started. It stayed “pending” in my email box.
I contacted Airbnb and finally arrived very late on 6/3 and the check in was fine.
By 6/4 AirBnb said they would look into it to adjust the days and I was even fine paying the extra day (6/2) but unbeknownst to us, Marc had rented the place to someone else.
On 6/4 and while at lunch Marcs partner was calling us saying we needed to leave immediately. When I tried to explain what had happened, his partner said he didn’t know anything about it and I had to call Marc but either way we needed to leave immediately.
Rushed back to the place, had to pack our things in a rush while the cleaning lady was clearly impatient and angry and then spent 2 hours in a park until we could find a new reservation. Ruining our plans for the day on a quick holiday.
Airbnb finally got back to me the next day and said they couldn’t do anything but they would contact Marc who naturally refused to give any type of refund and said none of this was his fault. But it was as he has an instant book reservation but didn’t respond until 10 hours later and agreed to another reservation while knowing I was booking through 6/6 once Airbnb could update it. He basically said “your problem not mine”
I spent almost 400 for a place I stayed in for about 4 hours.
Definitely do not recommend