Our friend collected the keys from Jean Philippe and was welcomed with many handy tips about Geneva including an audio guide of things to do. The room was as lovely as advertised and we were comfortable even though we were 3 people rooming together. There was candy for us at the bedside. Very flexible about our coming and going which was good as we were staying out late each night.
It was only as we were leaving that there was an uncomfortable exchange. Someone had moved the keys from where we left them and Jean Philippe was a little stern. I guess if you open your house to strangers, keys get lost but we would have liked to have the benefit of doubt.