It was early and only expected to drop off our luggage before checking in, we were fortunate to be greeted by Xuong immediately (Jean-Phillipe was away). He was very friendly and accommodating. We sat in his living room while he provided us with a map and overview of where everything was located in the city. The prior guests had left early in the morning, so we were allowed to check in right away. I like that they keep the place very clean. The room itself is pretty huge and they have a beautiful lighting and tv with A LOT of channels. It was nice for the private room to have the shower/jacuzzi and sink within the suite. The toilet is located outside but that's not a big deal. During our stay the elevator was down and the apartment itself was on the top floor so we had 5 flights of stairs. Xuong kindly helped my boyfriend take our luggage down before we left. Xuong really went through big efforts to make sure to be attentive to any issues arose. We could have not asked for better hosts and they really make a hard effort to be prepared for your visit. I highly recommend using them if you plan to use AirBnB in Geneva.