From 2 days before our stay to the moment that we were actually able to enter the apartment, I had asked 4 times for the instructions to get into the apartment. (the code of the door or where the key was) Only at 11 pm when we no longer had internet (I also reported to him) did he let us know how we got inside. Eventually we had to call him and you should know that for every tourist this phone call costs a lot of money. Too bad it had to be that way. Very poor communication. The view was beautiful.