Unprofessional behavior. Somebody else had already occupied our room. When we arrived, we could not find the keys after following the check-in process. I was continuously trying to be in touch with Fadia's son but was unresponsive and did not respond to our message or calls. Later after waiting for 30 mins, he opened the door and we were surprised to see somebody else had already occupied our home. They made sure to give us the room but we were not sure of the bedding whether they were used by the previous occupants or not. Also, after all this Fadias son made a comment that "it was not the end of the world". We had a long train journey that day and all this happened at 10pm in the night. I wish there was a warmer welcome and we would not have argued. Also, hopefully they have a check-in process to identify if the right occupant are using the room.