I'm a loyal user of AIRBNB. Glitches started from the beginning : first the pictures did not correspond to the reality, the room booked was incredibly small. I request a bigger room and the property accepted increasing the rate on the amount of 40 eur. During the stay, the owner's sister makes a lot of noise , waking up everybody and the second night someone was doing washing machine in the middle of the night. Nobody apologises for the inconvenience.
I reported that to the owner and I proposed an agreement : I would not request the refund but I would not pay the extra. I'm really disappointed about the approach and the property behaviour.