Unfortunately, there were problems and red flags with this Airbnb from the beginning. I was not able to reach the host on the platform (prior to checking in), despite trying for days. I was trying to confirm my reservation & I grew increasingly concerned that there was some problem or it was not confirmed, so I had to reach out to Airbnb to intervene on my behalf, since the host never responded on the platform (Airbnb website.) I discovered that the host generally does not communicate via the Airbnb site, but typically only via WhatsApp. This made me uncomfortable and, ultimately, vulnerable since Airbnb recommends communicating via its website & since the host didn't do so, the only record of all of the issues I faced is on WhatsApp. I was disturbed that the apartment was not properly cleaned when I checked in, especially since the host purports to be committed to Covid-19 super-cleaning protocols. The trash can had not been emptied; there was rotting food in the cupboard, a dirty rag left in one of the drawers, etc. When I reached out to the host about this, he did apologize & took care of this within a day or so. But he did not offer to refund the cleaning fee. The shower nearly flooded the first time I took a shower, although when I reached out to the host, he did take care of it within a couple of days. And he did answer and help with some of my other queries and requests (although not all). The listing or description of his apartment was inaccurate and misleading. For example, on the Airbnb website it was advertised as having a TV in the unit. However, there was no TV to be found. When I asked the host about it, I never received any response at all from him. Overall, I don't feel that I received the service I deserved and don’t feel that I got what I paid for. And since I have had such overwhelmingly positive experiences with all of my other Airbnb stays/hosts before, I was a bit shocked by this one, especially since this host is rated as a "super host". On the positive side, by Geneva standards, at least it was more affordable than most other options and the transportation options to city center were generally good.