Marc was responsive to issue with towels. We had 4 guests but only 3 towels. One of these towels looked about 10 years old. He did bring another new towel but did not replace old one. He messaged me 2 days before to state previous guest broke hideaway bed and would try to get it fixed. If not would provide air mattresses. It was not fixed and couch was dirty and needs to be replaced. The air mattresses were ok since we had young people but would have been terrible for older guest. Also no electric pump for air mattresses. Foot pump which takes 20 minutes for twin one. Was not sure if blankets in closet had been cleaned. No cups in kitchen. No soap for bathroom and no shower curtain. Kitchen and bath are state of art but couch is terrible.