This was the first time I have ever had an issue with an airbnb. The apartment was filthy! After I contacted the host to complain, he said he would send someone to clean. He did, but the person only cleaned the worst corners, which had been photographed and sent with my complaint (e.g. mold in the shower), instead of the whole apartment, which remained unhygienic. The cleaner also left her trash in the apartment. I left the apartment and cancelled the rest of my stay.