Summary: For short stays this place is good, as long as you are aware that if you find anything broken/don't like is unlikely you will get any fast help or solutions (it took me more than a week for a person to visit and check). For long stays I simply don't recommend it. If you are relocating to Geneva, stay away from this one, without access to a mailbox you will suffer. If you require access to a dryer machine this is not your place.
We are a family of four including a 2-years old kid, relocating to Geneva, we stayed for almost two months.
the good:
The place is comfortable, the kitchen is well equipped (even though it lacks of a mixer) and large enough to accomodate 4 people.
Location is great, close to public transportation, supermarkets, drugstores and public parks. The zone is very quiet too and the neighbors are very kind.
The bad:
Although the place is nice it lacks of proper maintenance and for some things we did not received a good response from the host or aribnb:
- The closet have a large mirror which is broken and show a large sharp edge. The host "fixed it" by putting duct-tape on the broken part. The look is awful, careful if you have kids.
- The tub/shower was clogged, and even a short shower meant going out with soap up to the knees. We had to wait two weeks and lot of back and forth to have it fixed.
- door handles of 3 different doors are broken and continuously fall (there is a small risk you can get locked inside of a room). After a lot of back and forth, they finally fixed one.. with duct-tape. Of course the tape broke after a few days and the handle kept falling.
- As a norm, you don't have access to the mailbox. This particularly problematic if you are relocating to Switzerland as every single legal process requires access to post mail.
- the shower curtain doesn't fit well and may fall on your head anytime
- You are supposed to have a washer and a dryer machine in the place, since it is advertised as included in the apartment. The dryer is not, is in a common area and you have to pay for it, also the door of the laundry is rarely open . The host said it was closed when in use, which is not true. Tenants of the building have a key to access (I asked them myself) and the area should remain permanently closed as the place is also a bike storage. The host won't provide you with the key, he will insist you don't need it, well you do.
The ugly:
- KeysnFly. The host is a company that have several properties in airbnb under their administration. I want to think they have a lot of work and they didn't had enough time to dedicate to me.
KeysnBye took a long time to reply the first time I contacted them with the problems, it was not until two weeks after and lot of messages and contacting airbnb that the host finally decided to start fixing some of the problems in the place. Only the clogged tub was fully solved with a professional plumber. The broken mirror, the broken door handles, the falling curtain, the difficult access to the dryer machine, all these issues remained until the very last day of our almost 2-months stay.
- Airbnb: They had almost zero influence over the host, he simply ignored them and they couldn't provide any real solution. I spent hours writing them with no results. Very frustrating.