Shortly after moving in I realized that the heater in the bedroom was not working with freezing night temperatures. I called José who came in right away but it became clear that he had not ordered a proper inspection of the heating system before the winter, while the apartment is rather old, including the heating system (radiator panels heated with hot water from the inside) and needs yearly regular / pre-seasonal check up.
This was on Saturday morning and Jose promised to have it fixed on the coming Monday.
On Monday José informed me that it can be fixed only on Wednesday after which I asked him for some compensation since I had rented the apartment for 3 weeks and the overall apartment was definitely not warm and needed to use 24/7 extra portable heater to keep the apartment warm.
Surprisingly I have not heard from José for more than a week and after my second email I was informed that he was traveling and there will be no compensation for the not working heater in the bedroom for almost a week during my stay.
That experience left me very unhappy as I do not feel that anyone should be renting Airbnb apartment that has no proper heating in any of the rooms abd if so he or she should be compensated. In addition I have fallen sick during my stay, which obviously I can not claim has anything to do with not having properly working heater in the bedroom but it most likely has not helped.