Great communication before and during our stay. The apartment is quite small but it's an excellent location in the beautiful old town. There was a bit of a hiccup when we arrived as only one of the beds has been made up. Marc worked really hard to resolve this and although it couldn't be sorted until the next day, we managed to negotiate a discount for the first night. The apartment was also very clean and the view out over the lake is beautiful on a sunny summer's day.