Annetta's place is lovely and well appointed. It was good value when I stayed. The location is brilliant (8 floors above one of my favourite late night restaurants - Brasserie LIPP - in the heart of Geneva).
However, Annetta handled a situation that occurred during my 2-night stay very poorly. I had booked a single occupancy stay. My godchild (in her early twenties) who lives in Geneva, during the second night, contacted me (clearly in distress) and requested to see me close to midnight. I spent time with her at the premises and eventually, given the late hour, offered for her to spend the night in my room.
Upon leaving the property with her at 8am in the morning and rushing to get to my first meeting, I was 'ambushed' by the host screaming and shouting that my behaviour not to have 'notified' her of an additional guest spending the night at the premises followed by her request that I needed to pay an additional fee to cover her costs of washing sheets and towels. I tried to explain the extraordinary circumstances but my arguments fell on deaf ears and only incurred more shouting.
Annetta proceeded to sent me a payment adjustment request by email to reflect the 2nd person to stay (and I could see she had a point), but the link didn't worked. I received many reminders from AirBnB to 'accept or deny' the additional payment request but all of them were broken. I informed Annetta of this and she requested I send her the additional charges she had raised in CASH by POST which I believe to be against AirBnB policy, so I declined. I spent some 45 minutes on a Sunday explaining the situation to AirBnB customer service and they sided with me after hearing about the events and they absorbed the additional payment request from Annetta in the process.
To reiterate, Annetta was right in asking for more money to cover the 'double occupancy during the second night'. But her way of going about it and spoiling my otherwise pleasant experience will not make me want to return.
I appreciate - customer service is not everyone's cup of tea but on AirBnB it must be. I wish Annetta well in improving her demeanour to deal with the travellers that stay with her. She has a lovely place...