Van sent detailed information in advance about access to the apt and amenities. Our arrival was delayed, and we had to request two additional nights because the car we were supposed to pick up wasn't ready. Van just rolled with all of it. He was polite and easily accessible. The apt is very nice. It's in a neighborhood where there are lots of students and musicians and parks. It is near the train station, where they have good food and drink available at all hours. A good grocery store there, too. It is an easy walk to Lac Léman and the Jet d'eau.