We were told the elevator was being renovated at the time of checking in. 7 floors no lift with a 72year old mother in law. When I expressed my concern the host said that he would refund me if I was to find something else but didn’t offer a discount or compensation.
The day of check out, I messaged Fabienne to let her know we were leaving shortly see what she wanted me to do with the keys, and I never had a reply. I decided to leave the keys in the letter box and even then have never heard back since. I hope they got their keys...
Quite disappointing.