The self check-in was terrible, the key for the apartment wasn’t where it’s supposed to be, the check out times on the listing also weren’t accurate and we couldn’t reach Jay for an hour when we tried to find the key. Otherewise he responded very quickly. Also there is no parking spot by the apartment. The “paid parking spot” soley meant a random parking garage in the area. (which was expensive). The apartment was beautiful and in a top location, however, it was not clean at all. Personally, I could not see how it was professionally cleaned because there was a lot of dust on the sheets and cat hair everywhere.