Raed and his wonderful wife (and wonderful children...super silent and sweet!) are very nice and friendly. They help you to find the easiest solution for you needs and your trip, they offer you a map of the city and the transport. The house is very simple and little but really enjoyable (you just need to be silent late at night, for the kids) and it is very well connected with the center, you can walk or take a tram that comes every 3 minutes. There is a wonderful park 2 minutes walking from the house and if you crossi it you are on the lake! The area is safe, quiet but there are a couple of nice cafès and restaurants nearby, and a basic grocery/tabac open until late really next door. I definitely recommend this accommodation!