The flat was in a decent location to get to town, close to shops and local amenities and Ola was responsive and quite accommodating with the arrival arrangements.

However, the apartment was left in a state as if someone was obviously living there and had just popped out. There were clothes, notes, books, toys, food etc. everywhere – and the rubbish hadn’t even been taken out. There was not a single drawer or shelf that was not full, even with many things on the floor.

This meant it was not even close to having been cleaned to a professional standard, and very cluttered with somebody’s personal belongings.

While this was way below Airbnb standards even for normal times, it was outright irresponsible and unacceptable in times of COVID to leave an apartment like that for others to live in.

I would NOT stay there again under any circumstances.