Carlos was generally nice (although we had to wait one hour after our agreed check-in time). Some of the basic supplies in our accommodation were missing including shampoo and hand soap (neither in the bathroom or kitchen sink).
The place was generally quite messy and cluttered, and it felt like I was crashing at some guy friend's house since boxers were hung to dry on the drying rack in the hallways. We were initially not given towels when we first arrived, and after I made the request to Carlos, one of the towels we were given had an unpleasant smell. We also faced difficulties entering our Airbnb with our set of keys because we were supposed to "turn the key all the way to the right and pull the door" while simultaneously needing to push it. It was difficult to understand. I wish Carlos had taken the time to demonstrate the door difficulties and make sure we understood how to open it. We ended up not being able to figure it out without getting on videocall with him.