TERRIBLE HOST, I WOULD NOT RECOMMEND THIS PLACE AT ALL. We booked this place well in advance in hopes of getting our travel itinerary ironed out since we are visiting from outside the EU. Despite the bad reviews, we gave it the benefit of the doubt and booked this place anyway. However, from the time we booked this place until our scheduled check-in date, I was messaging Lorena on the AirBnB platform, yet I received no response from her. Two hours before we were expected to check in, I had to go through hoops to find Lorena's number on this site and messaged her off AiBnB even though this is AGAINST the AirBnB's policy which is to the effect that ALL communications between the guest and hosts should be made on this site. When Lorena finally replied, she asked us to check in LATER than our scheduled time because she forgot about our booking since it was made several months ago. She told us that she was still on the way to Geneva. Meanwhile, we were already in Geneva for several hours and had our things deposited in a luggage storage space far from Lorena's place. Through our text exchanges, of which I have substantial proof of, Lorena told us the following: that she is not a hotel and we should not expect anything from her, that she is a student who is trying her best, and that she is not our boss. To us, there is simply NO EXCUSE for this kind of ill-treatment and unpleasant behavior. First of all, we fully paid our fees way in advance and we sent several communications to Lorena prior to our scheduled check-in. Furthermore, AirBnB provides constant emails and notifications that remind both guests and hosts of any upcoming bookings which therefore makes it impossible to forget. Moreover, we are also students and employees who traveled halfway across the world, and yet we make sure to comply with our obligations. Above all else, we guests do not expect anything grand from AirBnB hosts except that we be communicated with constantly and be accorded with even the most basic respect and human decency that we deserve. If AirBnB hosts are not capable of that, we believe that they simply should NOT be on this platform. Hence, there is NO EXCUSE to justify this kind of behavior and response from Lorena. When Lorena finally arrived in Geneva an hour later than the time she told us she would arrive, she messaged us asking where we were and she told us that she cannot wait for us despite the fact that SHE was the one who was late. Because of this unfortunate situation, we had no other choice but to book another hotel which allowed us to check-in right away and cancel our booking with Lorena. We communicated with Lorena and politely asked her for a refund but she vehemently refused to do so, even going as far as telling us that she did not care if we booked another hotel. After several unsuccessful negotiations, we simply gave up. Luckily, we were able to get in touch with AirBnB and they provided us with a full refund. Hence, if you are thinking about booking this place, we strongly advise you NOT to. Please learn from our experience and instead, look for another host with better reviews or perhaps a hotel, if you can afford one. We have learned the hard way that sometimes, fleshing out a little more cash for accommodation is better than saving it and ending up getting more stressed than ever.