The apartment is nice & clean, as shown on the pictures. Central location, easy access.
Nevertheless, the heating simply doesn't work properly and the apartment is cold. I understand the heating can't be put higher, for a thousand reasons, but what I do not understand and don't accept is that no help was provided on Marc's side.
I asked for extra blankets (we stayed 5 nights!) and the answer was, I quote:
"thank you for your message and sorry for the late reply.
Unfortunately we are no able to provide additional duvet before the end of your stay."
Huh?? Why?
For almost 200.- CHF altogether per night, this is no way of dealing with a very simple and legitimate request.
Oh, and by the way, the heating probably doesn't work because you have to bleed the air out of the radiators. Basic. Simple.