I accidentally booked the wrong dates for this property, meaning to book 2 days later than I actually did. As soon as I realized, I contacted the host to explain that we never actually used the booking and asked that he consider shifting our stay by 2 nights instead or offer a rebook at a reduced rate considering we paid in full for 2 unused nights, putting no wear and tear on the place and already spending 89 Chf for cleaning. He initially answered fast and said it was my fault so I could just rebook full price. When I asked for some help with fees etc, he ignored me for hours despite gentle reminders. In the end, I booked elsewhere but he refused even to refund the steep cleaning fee which was totally not needed since we never stayed there. It’s clear that his profit is more important than kindness or customer service. So while I can’t speak to the quality of the apartment, I can warn others about his business practice. Sad thing is that the people who trust him to manage their rentals are affected by this poor attitude. Thankfully most hosts on Airbnb are very kind and accommodating!