Location is fantastic and apartment was clean. Apartment building is easy to find, but can be confusing to 1st-timer in Geneva as the directory seems to indicate that it is a building with services only (e.g. dentist); building has services +apartment. Biance provided detailed instruction for check-in, but a mis-step had resulted in us making a mistake. We were verifying that the listing was correct and the door closed on us. And with that, we were unable to access the building. Bianca was not immediately responsive and communication was lost in translation (we do not speak French); the solution provided was for us to contact the building(?) which we were unable to do as we did not purchase a mobile number. We gave up on the 1st day and went to a hotel. On the 2nd day, we went back and someone from the inside allowed us to enter with no question; thank goodness for that.