Clemence was very helpful from the beginning. She quickly sorted out a few minor issues I had with the internet connection and was very responsive. The flat is modern and beautiful, great for short stays in a vibrant neighbourhood of Eaux Vives. The only downside is the proximity to a number of bars that stay open until very late. However, windows in the flat are exceptionally well insulated, so I didn't have any problems falling asleep. Overall, very good.