The hosts were responsive and helpful. We needed help one evening with the door and both co-hosts Gio & Ed responded quickly with Ed swinging by in a few mins to 'rescue' us. We really appreciate that Ed brought a huge bag of cooking stuffs for us and future guests when we informed that there was no cooking basic condiments eg. cooking oil, salt and pepper in the apartment. Our communication with them had been seamless. It is a great fully equipped apartment with the convenient location though the elevator is really antique and small. Nonetheless, we truly enjoy our stay there amidst the little challenge we had with the door. Thumbs Up to all the hosts/co-hosts!!! 😀