Pleasant hosts / accurate photos / but unfortunate start to my stay due to my room being unclean upon check in. It was very disappointing and the initial response to my findings although apologetic were not of any help. After finding more unclean areas I was eventually moved to another apartment for a couple of nights. When I was due to move back to my initial apartment I did a quick inspection before moving my luggage only to find some of the unclean areas still dirty. This was very frustrating as I would have thought management would inspect after a complaint about hygiene. I had also sent photos / info re: the areas so I was very shocked they hasn’t been addressed. I was able to stay another night in the other apartment but it wasn’t ideal to move back the following morning due to work. I met Niclas the manager the following day and he was great! He helped me with my luggage and also made sure I was happy with the cleaning in the room. I really appreciated the extra lengths he went to to make sure I was happy. He also appreciated the feedback. I regularly saw the cleaner so perhaps my room was an oversight. The communal areas in the hotel were very clean. The rest of my stay was enjoyable. No problems at all. As the reception is largely unmanned you can help yourself to clean towels and bedding. I would recommend the basement apartments only for a short stay. Having no windows for a full month was a bit too much although I slept very well. And to add the beds are exceptionally comfortable.