My first time in an Airbnb and so my first review as well. I approached the experience with excitement and trepidation in equal measure. My girlfriend is a veteran Airbnb user, so my review is influenced and balanced accordingly. I am also mindful of the other, generally positive, reviews for this apt … perhaps my expectations were too high … but I doubt it. Noting the (referenced) generally apt positive reviews so far, we had booked 8 days in this apt. Location is everything they say; this apt is a gentle 5 min meander from Mariatorget Red line metro station or a steady 10 min gentle uphill walk from Slussen Red/Green lines metro station in a quite nice part of the city. There is much to do, see and eat on its doorstep. I am afraid that really is the most positive aspect I can offer. I am clear that the apt listed is neither ‘modern nor chic’ despite its emboldened headline; I would go as far to say that, overall, it is rather dirty, somewhat decrepit and, more than these, it smelled musty (or mouldy). It is actually not at all well maintained (even a good lick of fresh white paint would not go amiss looking at the walls where the framed painting used to be … just the nail remains). Clearly, the photos posted are old and, given the high usage, nothing has been updated or maintained (even beyond the normal wear and tear) to my eye. Why? The bedding is generally poor - the mattress was 5 cm thick and the duvet covers were not much thicker than 2 cm. There was only one very small flat pillow each (offering close to zero support), and throw pillows were stained and dusty. The towels were off-white and mismatched (and, therefore, looked dirty/greyed). The backs of the stools were dusty as were the apt corners. There were only three wooden hangers. A handle was missing from a kitchen unit. The framed canvas shown in the Airbnb profile photos had long fallen off the wall and placed in a cupboard (dusty, given the state of the dark green throw pillows also in there). The room was warm and it was warm outside. We decided not to stay and left within 30 mins of arrival; I emailed and called (no response) and also requested a call back (never came). Elias was rather dismissive and equally insistent that I pay for all 8 nights. He replied that ‘There are no fans, extra pillows in the amenities. And my cleaner confirmed that there are few hangers in the room. So I am afraid I would not accept a refund.’ Not the kind of answer I would expect (there were categorically no extra hangers) and it would cost little more than perhaps 600 SEK to get a fan (or fans) and much less to get decent pillows. Little is spent on it to keep it fresh. Noting the way it was going, I immediately raised my dissatisfaction as a formal issue with the Airbnb Resolution Centre. In the end, after about 15 hrs of going back and forth, I was offered 4 night's refund. I (again) declined and stated that 6 nights was my minimum; otherwise, he was asked to elevate my concerns to the Airbnb Resolution Centre. We reached this compromise; there is a principle here against which I was not prepared to acquiesce against … it was never about the money. This is clearly no one’s home given the lack of attention to detail and modicum of care shown to it (in a building where, it seems in my opinion, at least 75% of other rooms might also be let out on a short-term basis). A small investment is necessary to address the key points above. Sorry to be so brutal and negative, but this was a bad start to my Airbnb experience; you can read this review against the other 95 reviews that put it at 4.62 and that is a fair point, but I state it as I see it. There is a strong chance of redemption in Portugal next weekend, so fingers crossed. I have shared this review with Airbnb ahead of posting so they will now look at it in the round.