We did not get to meet Anna as she was out of the country. Keys were left in the apt for us. The apartment was okay, location - approx 25-30 mins from the city (fr the doorstep of the apt), but we had some trouble finding our way to the apt, probably becos we arrived during the night. The path way to the apartment was a little dark. Other than that, the amenities were good. Good for two people. We were a family of four and the sofa bed in the living room wasn't the most comfortable.