Katia and Tom were wonderful hosts. We never actually met them but they were always in contact with us and left very detailed instructions on how to access the flat. The place was clean, comfortable, and felt like a home. They thought of every last detail to make sure their guests are well taken care of: wifi, food, guide books, public transit, etc. They let us access the flat 3 hours before check-in time. I even had a last minute guest arrive for a few days and they didn't charge me a penny more. This was the best experience I've had with AirBnB so far.