Anna was really communicative, accommodating to my colleagues, and graciously worked around their schedules. I didn't know that they needed to check in early but she was able to accommodate quickly. She goes above and beyond and super understanding when there were miscommunications on my end regarding that. The flat was beautiful and very central near restaurants and shops. The place was very tidy and the size is perfect for a large group. We'd happily stay again and THANK you so much, Anna