This was absolutely the worst experience on Airbnb, and I have traveled to many different places around the world.
Upon arrival to Stockholm, I asked if we could check-in a bit early just to drop off our bags since our train arrived at around 11:00 AM. The check-in was at 4:00 PM, however I was told via A long auto text that came within seconds of me sending my request. We could not enter due to “cleaning”. I am not sure what cleaning takes five hours as the checkout time is at 11:00 AM for previous guests, but I left it at that and checked our bags into the Central Station for five hours which was extremely expensive and had to roam around in the heat until check-in time at 4:00 PM.
When it was finally time to check-in at 4:00 PM, I was trying to get into the building, however the host made it extremely impossible for me as she was not picking up the phone when I had questions about the key-pad in the check-in process. There are three different codes that need to be entered at three different doors, however the host(s) did not reply to any calls, just texts that were confusing because they were coming from three separate people (co-hosts). Seemed a bit shady to be honest.
We entered the apartment about 40 minutes late due to the check-in complications and there had not been that much cleaning considering there was a five hour cleaning time-gap. In the bedroom they only gave us one set of linens and one towel each and the wardrobe was unkept with old sheets not washed nor folded, as if someone just tossed them in there haphazardly. In addition, the curtain rods fell very easily from the lack of proper installation. The pots and pans in the kitchen were still stained with oil from previous guests which we had to rewash ourselves. The bathroom had no complimentary hygienic products whatsoever, just old used stuff from previous guests stuffed into the mirror cabinets. Thank goodness we brought our own bar of soap.
The host should mention in their ad that there is heavy construction in the location just outside of the building which starts early morning and continues for the rest of the day on weekdays. There is also a club just downstairs which plays heavy music that rocks the walls and makes it impossible to sleep during the weekends. Transparency regarding this matter would have been much appreciated.
As previously mentioned, the checkout time is at 11:00 AM, and someone knocked on our door at 10:59 AM am on the dot telling us it is check-out time. What kind of host would do that? Where was this punctual enthusiasm when we were trying to check-in? In particular because we lost 40 minutes just trying to get into the building for check-in to begin with. We had to rush out of the Airbnb when checking out and once again spent money on lockers at the Central Station until our train arrived later that day.
It is such a shame that a beautiful early century home such as this is not well taken care of by the hosts. Do yourselves a favor and search elsewhere until the above stated improves.