We never got to meet Hedvig or Sandra but Sandra was very helpful and responsive to our needs. Instructions were all clear and easy to follow. The bedroom off the kitchen was a bit small for us, but the sofa couch was very comfortable. We appreciated the coffee and other condiments upon arrival, and the easy access to laundry facilities downstairs. The location was perfect between three metro stations and an easy walk to shopping. Overall we had a great stay and would certainly recommend the apartment.