My worst AirBnb experience. It was quite cold in the place but it’s an old apartment so we expected that and brought some warm clothes. And than we realised that there is NO HOT WATER in this apartment. To be precise somehow we had 2 hours of hot water in the morning between 8 and 10 to have a shower. But the reason we chose this apartment is because of the bath. And I literally cried of disappointment when I couldn’t get a chance to use it and relax. I was waiting for this vacation for months and this place ruined it.
The response from the host was especially disappointing. All the emergency phones weren’t available (at 4pm on a Saturday) and we got an answer at night. The reply was that they “were sorry” but nothing can be done (to be fair they did bring us keys from another apartment with a working shower after 24 hours). We’ve been told that we could use her personal jacuzzi “but I live to far”. No regrets, no discount, no simple empathy, just “sorry, I don’t know anything”.