We booked the apartment a month in advance for our stay in Stockholm. A week prior to our trip, the host asked to switch our booking destination for a smaller apartment, but retracted the offer during the same day.
On the day of our arrival, the host ’CC Living’ messaged me with information on the apartment, but gave no information concerning how we’ll get the key and stopped answering messages altogether. We arrived to Stockholm on Friday 8pm, and tried to contact the host through the app, phone and text messages, but got no answer. We called and messaged Airbnb about this, but they couldn’t reach the host either.
After an hour of this, we got a reply from the host riddled with typing errors. He told us that there’s a problem with the apartment and he offered us a smaller apartment with less beds. There was no hand soap, we had to wash our hands with dish soap, and one less bed meant one of us had to sleep on the floor on a mattress pad. There was only two towels for the four of us, so two of us had to dry themselves with a bed sheet. The air vents appeared unsanitary, and one of our friends who has a sensitivity to mold started to get respiratory symptoms a few hours into our stay.
The host messaged us at 8:30am the following morning stating that we have to leave the apartment by 11am. This forced us to look for immediate accommodation and had to settle for a more expensive solution.
The hosts lack of communication, feeble service and the abrupt cancellation of our booking was a stressful start for our vacation in Sweden.