When we arrived to the place, it was unclean. There was a trash bag on the door, bed linen and towels were used. Basically they had not cleaned the place.
We tried calling, but the numbers they offered were not working. We tried the app chat, and it took 2 hours until they sent someone to clean the apartment. That person did not speak english or Swedish, so we could not communicate on how to leave the keys. We had thus to wait one more hour.
We tried to get a refund for the first night, since we spent so much time trying to get the apartment clean, not enjoying the city, and they denied.
Horrible experience.