Extremely disappointed that it took 2 days to deliver a simple laundry tag. We called on a Monday night because we could not find the laundry tag to access the washing machine, and they said they would have it delivered around 9am on Tuesday and asap. Only after multiple calls and urging, the tag delivered on Wednesday morning. At that point we had to be hand washing our clothes them in the bathroom because we were running out. Laundry detergent was also not provided. Being able to do our own laundry was the main reason that we chose this listing, if you are providing a quality of service this horrendous, ApartDirect is better off not listing that they have a laundry machine so that we would have just chosen a better option. The head of the sofa bed was also broken and was incredibly uncomfortable to sleep on. It was overall the most terrible experience I’ve had in an Airbnb, and we wished that we stayed elsewhere.