We booked this place in good faith and unfortunately, got trapped in the chaos of European flight cancellations/strikes. Thus, we were not able to make it to the city. We attempted to contact the host in order to explain the situation and were met with silence (indifference?). On our second attempt we were greeted with 'read the cancellation policy first' and finally when asking for some understanding and compassion we were offered a discount for burgers????? (everyone is a comedian behind a keyboard). I found this all to be disrespectful and not deserving. We have been good Air BNB clients for a number of years and have always treated hosts with respect. Our family got trapped in a terrible situation and were deeply offended by the hosts behavior. Our ask was only 50% refund which we felt balanced the hosts needs as a business as well as, the unfortunate reality that befell on us. For the record, we also provided the host with proof of our predicament. As a community, I believe we can be better when people find themselves in these type of situation and therefore, I cannot recommend this host or any of there listings to anyone.