We stayed here for more than a month as our apartment in Stockholm was being renovated. I like their customer service, I had several issues over the time with heat, a broken washing machine etc, I received help in timely manner in all the cases. The only thing I would like to request to the management is to order deep cleaning of the room. The room looks nice and clean from outside but if you look closely you see that the carpet, the kitchen fan etc needs deep cleaning. Then I saw silver fish and a very tiny spider in the bathroom and inside the room as well. I did appreciate that they cleaned the sheets, vacuum and wipe the room every week. But in the last week, the room was not properly cleaned. So in terms of cleanliness, they do not deserve 5 stars of course. The surrounding are was really nice, it had the perfect 'living in the city' feeling with a nice park, lake and many restaurants, a MAX (burger place) that remains open until 12. It is not in the heart of the city but it is still quite close.