My parents and I had a terrible and disappointing experience when we tried to check into the apartment. We waited outside the apartment door for over an hour trying to get in. Earlier that afternoon, the automated check in procedure failed, as we never received an automated email with our door code. When I reached out to the host via the chat to ask for the code, I did not receive a response. There was no phone number in the listing, and when I reached out to the AirBnB help desk they gave me a number for the host that did not work - the line simply sent an automated SMS saying that I should contact them via the chat. Thankfully, the AirBnB help desk (after several calls and tries) assisted us in entering the apartment. Five hours after I first requested the code the co-host Sofia finally replied saying that I should have received the code via email. I have never experienced such dismal communication and hospitality from a host/co-host before. We expected at least some level of communication and common courtesy, but alas we were shocked and disappointed. I cannot recommend staying at this apartment and supporting a business that is run at such an unacceptably low level.