Nicol was great! Answered very quickly on every question and request that we had. The flat was clean, welcoming and as beautiful as it seems from the pictures. The biggest advantage of the apartment is it's location. It's located in the center of the city, in a very young, fun, bohemian neighborhood. The only thing I would change is the check in and out time. Check in is pretty late and check out is quite early, but I must mention that Nicol was helpful about it.