Robin went out of her way the first night we were in Sweden, we realized we had no converters and no way to charge our phones….. She made a personal call to a friend who came to our rescue.
My only complaint is that when I wanted to extend my stay one additional night and found that the room was not yet booked, she sent me a booking request that was twice the price that I was paying for one night.
When I pointed it out she said weekends cost more and that she would alter it and then sent me a price even higher.
After I complained, She explained that she can’t change things on the app easily and that she would adjust it. She eventually fixed it, and offered a great rate but by that time I already felt like changing plans.
Once you have the feeling of someone trying to take advantage of a situation (regardless if it was by accident) it makes you weary.
Room was very clean and has everything we needed. Nice stay