I usually don't write reviews, but Paola's hospitality was so exceptional to the extent that I feel obliged to say thank you. I checked out late on Sunday night and managed to lose my metro pass en route to the station. I also missed the last train, because I wasn't aware that trains run overnight only on Friday and Saturday. I called Paola (while worried that I may be waking her up) and she not only searched the room herself for the ticket, but allowed me to search for it when I got back (not found anyway), she told me what app to download to buy a new ticket, walked me to the bus stop, and waited until the bus showed up around 1 am. These are things that are greatly appreciated. I've also had the chance to chat and get to know her a bit better the day before checkout, she's a wonderful and very positive person. Highly recommended!