We had a big problem with our check in. The reception was closed (it was 8 pm o clock and opening hour was till 10 pm).
We phoned at the number showed at the reception and the lady told us there wasn't any reservation at our name.
She sent us in another agency and there the lady was so nice to recall the lady explaining her she was wrong. We lost one hour to have our key, our son was scared and cried for the situation. It has been a really bad experience.