I can’t say I had a positive experience. I came here with my family to spend for nice days together. The host stopped getting back to me on anything during the last four days, even though I maintained clear communication from the very first moment and despite the deeply uncomfortable events and issues we had to deal with upon arrival.
The house was dirty when we arrived. We find it unfair and simply unacceptable that we had to deal with the villa NOT properly cleaned from the very beginning, with so much dirt accumulated from previous guests which was clearly noticeable everywhere, with a fridge and freezer that barely worked plus an attitude about it when I communicated it. Furthermore, my mother had an accident with the italian coffee machine that they had in the house on our first morning there. This accident was no joke and it could’ve caused an even bigger disaster, and it was due and only due to a piece that was missing from that coffee machine that made it explode. When it exploded, we were simply heating it up (she has one at home and uses it every morning), and all the boiling water went to her face, neck and chest as she was close to the coffee machine, causing burns she had to deal with during her only four days vacation. We kept finding broken utilities or things that were not in good condition throughout our stay, making it uncomfortable constantly.
To finish off the experience, upon check out, the cleaning team was incredibly rude and kicking us out in a very rude manner from the house after everything that happened.
After all this I just mentioned, we honestly think that leaving the villa 45 minutes later than the agreed time (because I truthfully thought that check out was 11 and not 10), shouldn’t be a problem, and definitely not something they should treat us this way about. I was expecting more of an apologetic behavior and attitude, and not the rude manners they immediately had towards us. We had to leave rushing and stressed, poorly treated.
On top of it all we didn’t hear from the host in the last four days, with zero communication on his side, and also haven’t received the reimbursement from the first night we talked about regarding the incident with my mother.
Just NOT acceptable how he dealt with this all, and specially disappearing out of the blue while I’m trying to communicate with him and staying in his house, having some previous issues already.