Pilar was kind, helpful and always quick in replying or assisting us. The flat is conveniently located 10min driving from Ciutadella center. There was no hairdryer when we checked in, even if it was stated in the amenities list, but Pilar was efficient enough to arrange one for us the next day. The flat in general is quite nice and the bed very comfortable. The main issues, which disappointed us, were cleanness and WiFi connection. The toilet was really dirty and my fiancée had to spend some time to clean it. The bed sheets had stains and we found crumbs on the kitchen / living room tables. WiFi was basically useless and we couldn’t even download emails. In conclusion, for the price we paid we were expecting something a bit better, in particular cleanness-wise.