My husband and I had a lovely week staying at the villa. The outdoor area is lovely to relax in and watch the sunset with a beautiful view across the reeds to the coast. The beaches in Menorca are fantastic and we really enjoyed walking the cami de cavalls and exploring new beaches. We did not meet Carmen as she was not on the Island during our stay but she was very responsive to emails. We recommend a car to get around and explore the rest of the Island as Son Bou is quite small and only has small supermarkets and limited restaurants. We cooked a lot in the villa and found it well stocked with everything we needed.