Starting with the good, the views from the apartment are great. It is well located just above a small beach. The size of the apartment was great for four people. Good internet and water pressure in the shower. The kitchen came equipped with pots and pans so perfect for cooking a meal.
Unfortunately, there were some issues that have caused me to leave just two stars for this apartment. We were given instructions about how to enter the apartment. The street address given was incorrect. The first step in the directions was to go to the parking. There is a locked gate there, and it was not indicated that the key to the gate was inside. While we were in front of the gate, a neighbor came out and told us to leave because we were at the wrong address. We insisted we were in the right place, and he responded by telling us that our Airbnb rental was actually already occupied. After trying to get past him to check, he demanded to know the code to enter the building, I guess to prove we weren't lying... After telling him the code and showing him proof of our booking, he finally let us go to retrieve the gate key. I told the host about this incident and their response by WhatsApp was just to say "ok, great" that we were finally inside... Not the fault of the host but not a great start to our vacation.
Upon entering, we noticed an ant infestation. There were ants in the bathroom, in the bedroom and crawling on the sheets, and in the kitchen. We tried killing as many as possible. All was ok for a bit until we started cooking. In the time it took to cook dinner, the ants had swarmed the kitchen. I wrote again to the host who told me this was normal. I have never seen anything like this. She directed me to find some ant spray, which in the end was not in the apartment. She told me she would try to send the cleaning lady the next day. No one came. In the end, we bought some ant spray but that did not stop them entirely. We were finding ants in our bags even after leaving the Airbnb.
We attempted to do a load of laundry. We set the washer to the recommended setting, and immediately upon starting, it sounded like something was wrong with the washer. After the cycle ended, the door to the washer would open but the drum was flipped upside down and stuck in place. Our clothes were stuck in the washer. I messaged the host that night and again the next morning. I also tried to call but was told that messaging was preferred. The host said she would send someone at 5pm to the apartment. We stopped what we were doing on our vacation to head back there in time. No one showed. Again I messaged the host to let them know. After asking for a reimbursement for the clothes, she agreed to send someone the following morning. The next morning a repair person came and was finally able to open the washer. Our clothes were dirty, soaking wet, and smelling a bit moldy after 2 days in water. At this point, it was less than 2 hours before check out, so we were left to put soaking wet clothes dripping of water in our suitcases.
To sum up, we had hoped this would be a great place to stay during our vacation, but we left very disappointed. It was far from the relaxing experience we had hoped we would have.