Santiago's villa is absolutely perfect for a relaxing break in Menorca. It's a little further out, so you will definitely need a car to get around, but the area is really pretty, quiet, safe and near to mahon old town.
The villa is exactly as the pictures show it to be, and we really enjoyed spending time around the pool.
We did not meet Santiago personally but he communicated regularly with us, and gave us the number for the taxi company when we needed it. He was really flexible around timings and was generally very helpful.
Would definitely recommend a stay at Santiago's; we were a group of six girls and it was perfect but it would also be great for families.