There are multiple houses so the pictures are accurate but our flat was slightly different (I guess you can get the upper floor or lower, we got upper with balcony/terrace). Very nice, well furnished and spacious. Richard was very helpful and hooked us up with a towel and umbrella, plus he was very diligent and flexible with the check in. We had zero issues but I can tell Richard would have been easy to get a hold of if needed. The only problem for me (and my girlfriend had the same experience), is the wifi gave us some problems (would drop in and out). Not a deal breaker for us, maybe it was just a momentary thing. The area is easy to get to, near Ciudadella, it feels a bit more touristy than I like but still quiet. There's a nice cala around the corner (Son Xoriguer) which is worth checking out. The pool wasn't crowded when we were there either (1st week Sept). The supermarket on the same compound was super handy, and there is a small little hub with Pharmacy and such a few minutes drive away. Also a bigger supermarket within the area (not having to go to Ciudadella).