House do not worth its price.
In general, excluding exteriors that are in good condition, the house is quite degrade. The pictures do not represent the reality of the Airbnb. Watching them, you imagine a house with great care in details, something quite distant from reality. The Airbnb was dirty (taking into account that in times of pandemia the house should be extremely clean) showing clear evidence that they had not been careful in the previous cleaning, the rooms are much smaller than what they seems, they had to come to fix things that were broken...
Even if Clara’s response was always inmediate, they should adjust the price to the current state of the property.