I’m really struggling to write this review because the house was absolutely dreadful, in fact the worst accommodation that I’ve stayed in. For the money we paid, we felt truly ripped off, over six hundred and sixty pounds a night including the fees. If it was priced at two hundred, (this even being generous) than I wouldn’t be as harsh but I have to be truthful to the experience we had.
This is a family home that hasn’t been touched since it was first built. The décor is very old Spanish style and there were cracks, many things falling apart and the bathrooms in my opinion were disgusting. The bathroom curtains around the shower in particular looked like they were ancient.
Our bathroom in the main room made me feel sick. The drains were so blocked up that the sink and the shower area wouldn’t drain of water for ages. The first few nights the water was above my ankles whilst showering. Then one following morning everything regurgitated and flooded the bathroom floor. It was vile.
I immediately told the host who said she would try to get a plumber over but as it was Monday she couldn’t for some reason. We had booked a boat trip the next day and left very early. I had missed her whastapp messages telling me to leave the door open to the villa or put the key under a particular flower pot. I had actually hidden the key in another flowerpot but she couldn’t find it. I was surprised that she didn’t have a spare key to the property, this didn’t seem professional. She seemed annoyed at me that we were out as the plumber was coming, he came 3 x times during the day but because we weren’t home couldn’t fix the issue. I then get a message saying that some people make things up to cost money and get plumbers over. I was furious at this as the pictures I sent her of the flooding and slow draining were not fake. Finally, they came first thing the next morning and fixed the issue. When I asked her if she could send a cleaner in to clean the bathroom the response I got was directions to the cleaning area where the mops and buckets were kept……
We also had an issue with one of the air conditioners not working in the room my girls slept. This issue never got resolved and I was sick of mentioning it. Her mother was in hospital and is obviously ill, she kept mentioning this so I felt I couldn’t keep pushing her to resolve it.
When we paid for the villa in July the check in time also stated 12pm, when I told her one of our party was arriving early she said that he couldn’t check in until 5/6pm. This irked me as my friend would have got the later flight had this been mentioned earlier. We compromised at 1pm and thankfully our friend was able to leave his luggage and then go off whilst the cleaning was being done.
The description of the house mentioned a hot tub and an outdoor shower area. The hot tub wasn’t working, not that I minded but the children were disappointed and the outdoor shower area that was mentioned in the description was full of old buckets, mops and brooms so couldn’t be used.
Sadly, because the Villa didn’t live up to our expectations, the photographs on the website made it look a lot nicer than it actually was, we never stayed more than we had to and used it as our base to explore the beautiful island of Menorca. It would have been nice to have had a few chilled days by the pool and enjoy the villa as we have done so on many other occasions, but for us we couldn’t stand being at this particular one.
Our host I think tried and she certainly sent me a lot of friendly messages once the plumbing issue resolved itself. On our last day she sent a message to say we could stay for free until 3pm at the villa- of course our flights were early as the check-out time when we booked was 10am…. Our host stressed that it was her family home and only rented it out in August and that her mother was very ill. Obviously, she had a lot on her mind which may have contributed to the way things were handled. I felt I had to ask her about everything including what the wifi code was.
Despite the accommodation not living up to the standard that we paid, we absolutely loved our trip to Menorca, it truly is a wonderful island, with lots of beautiful beaches and fabulous restaurants.