I had to get an emergency appendectomy while traveling in Spain and was not able to check in. Despite the 24 hours notice and the documents to support it I wasn’t refunded for any of the trip (was staying 2 nights). Ada originally agreed to give me a credit but when I asked her she did not reply. She Didn’t reply about the refund either. In fact she stopped replying all
Together. I find this unreasonable, unfair; and also very unprofessional.