I believe there are actually no words (in English, at least) to accurately describe the level of hospitality that Joan and his family offered before, during, and after our stay in their beautiful townhome. We felt Joan began hosting us from the moment we made the reservation, providing us a guest information book that not only gives insights into Alaior but also helped us plan our trip around the whole island. Just before our flight to Menorca departed, my primary phone quit working. Joan was so patient with my communication delays and my reaching out from an unknown number to coordinate our check-in. At check-in, we got to meet Joan's lovely sister Pili who took us around the home to show us how everything worked. Upon receiving the keys from Pili, I accidentally left them with her! Though I was very embarrassed, she was so gracious about the situation and made immediate time for us to meet her again and recollect them. And at check-out, we had a very pleasant conversation with Joan's parents before taking off. We departed Alaior with the fondest feelings, not only for the town and the home but for our whole, wonderful host family. One could only wish that every - or ANY - other Airbnb could be this way. But Joan's place might be the best in the world. Honest.