The checkin process was uncomfortable. First i got first the contact of the owner and talked to her in airbnb. She gave me good advices about restaurants, boat trips, bike rentals. Then after booking she told i had to pick the key downtown 20 min away from the place i was staying, and she gave me the contact from someone of the agency which was very nice and i sent all my documentation to her. Third, at the day of the arrival I received and whatsapp which I didn't read, with the rush of the trip (my fault), telling i should call a third person on my arrival to menorca so she would make it on time to give me the key in the agency. I missed it, and when I got to the agency after picking up the car, the agency was closed, the number i had and the person i exchanged information would not reply my calls or messages - that was not nice at all. I had to call the owner, which didn't know of the arrangement, and i got upset that i had to call third person on Spanish mobile network, to hear that she would be there in 30 minutes, because she lived far away and it was Saturday.
This process is not comfortable for a person coming from another country at the heat of the summer, expecting to have life made simple and relax. As a guest I expect something smooth and simple, when arriving from a long day of travel. The owner said if you don't feel good about this, i could leave and get my money back. At this point i felt even more uncomfortable, why and where would i go at 7pm in a island i never been before?
I believe the review of airbnb, if taken seriously, is a way to make the customer happy and pleasant.
I hope you understand, that the current process you have is not confortable for guests, to go far to get a key downtown, and only get to know that after they book.
Apart from in the airbnb says i could leave at 12.00 and i was told at 10.15 by the agency that i should have left at 10.00, and that the cleaning lady could not clean. I left at 10.15 and felt pressured, and the booking was written 12.00 that i could leave.
I loved the visit and stay in Menorca and its lovely people, food, amazing weather, the nature and the beautiful beaches.
Be sure to contact the host and arrange how you get the key, before you book it ... or else it might ruin your arrival experience, and leave a bad taste in your mouth for the rest of the stay...
if you don't mind picking the key somewhere else, be sure to pay attention to the messages and change of contacts, to not be loosing your time and patience after having just arrived.