A large, impeccably clean room in a rather unbeatable location, across the road from the most luxurious 5-star hotel and extremely central, but not in a busy street. It overlooks a corner of the harbour but is well removed from it, so I wasn't disturbed by noises at night: as a light sleeper, this is the one thing I care about the most. I did use earplugs though, because I always do, but the noises sounded quite remote without earplugs and were completely gone when I wore them. The shutters completely shut out the daylight if you want them to - again, great for light sleepers like me, and pretty rare.
Laura was prompt to respond to my messages and was flexible about check-in and checkout. I was invited to use the immense terrace with harbour views and kitchen facilities, and offered a shelf in the fridge.
I had stayed in a central hotel in Ciutadella previously and would choose Laura's place in a heartbeat if I visited the city again: it is much quieter and larger than my hotel room was, while the privacy it offers is just the same, if not better - I never saw Laura (nor anyone else) during my stay but knew I could always get in touch by WhatsApp if I needed local advice.