This apartment shouldn’t have been rented
Short story: there are renovation works in the building. Loud noises (drills, hammers…) start at 8am and it’s impossible to stay in the house after that.
Make sure that these are over before renting this property, otherwise it will not be a relaxing holiday (or a holiday at all).
We have video with sound to prove all this.
Long story: see below
We booked 6 nights in this apartment in Cala Blanca, Menorca. At our arrival despite the overall appearance of the building, that seemed in a renewal phase (that should have rang a bell…) the apartment was really nice. All new, clean, with everything you need for a pleasant and relaxing holiday.
The problem started in the morning, when we were woken up by working noises at 8am. We didn’t pay too much attention, thinking that maybe it was just a coincidence, just for that day, and went to the beach. The second morning however we were woken up again at 8am by the sound of a drill that was in the apartment right above ours (with really thin walls) and by other noises caused by other ongoing works in the common areas of the building. We discovered that the apartment above ours was in an early renovation phase (i.e. the phase where you have to destroy everything and rebuild it). Other than being awake we couldn’t stay in the house because of the noise. It was impossible to hear each other. We had to quickly go out. We called the host who spoke with the owner of the apartment above ours and asked him not to make any noise until 11am. However the morning after we were woken up again at 8am by all sort of noises and also a kind of mobile tower crane in a lorry which was bringing up and down stuff from the balcony of that apartment. It was basically entering our balcony while we were having breakfast (and rubble was falling on our balcony). We spoke with the workers who said “we didn’t think we were making much noise…”. We couldn’t believe these words!!! Needless to say the noise was unsustainable and we had to leave quickly and go out. We called the host again, who once again spoke with the owner. The promise was that next morning before 11am the would only move a mattress. The host also offered to find another location for us, at his expense. We decided to wait one more day since we had plans that evening and couldn’t move to a new location without cancelling them. The morning after, noises again, including a guy who was cutting tiles!!! Really angry we called the host again, and we finally moved to a new location for the last 2 nights of our holiday, at his expense. Frankly speaking we also hope for a (at least partial) refund, since one goes in holiday to relax, and not to hear all this (while we met for the moving the host, at our request of a refund, a part than refusing it, also said “well, but you were anyway able to sleep until 8am anyway…”. No comment!!!)
To sum up. Before arriving we were really happy with the choice. The host has excellent reviews for his other property and he gave us excellent suggestions for restaurants, bars and beaches which we all followed and that were really nice.
The fact is simple. This apartment is not in a condition to be rented for a vacation before the renovation works in the building are over. So make sure that this is the case before you book your holiday!!!