The hostess wasn't around for most of the day, but neither was I, since I was out and about for most of the time I was on Menorca. When we were able to interact face to face, however, she was a helpful, kind person who had had the foresight to leave some useful maps of Ciutadella in the room for guests like me. I speak Spanish fluently but I don't doubt that if I only spoke English, I would have been fine, because Isabel speaks English and is only too happy to have more people to practice with. The place itself is really well situated, close to Ciutadella's city center and maybe two blocks away from a major bus station for those who plan to get around on bus. My one cause for sorrow is that there was no place to leave my bicycle inside the building, so I had to find someplace else. However, the neighborhood was perfectly calm and there were no issues. Also, persons with limited mobility might not be able to take advantage of this place, sadly, because there is no elevator. The place itself has a lot of space to spread out, and the bathroom is directly connected to the bedroom. I would gladly recommend this place to anyone who wants to stay on Menorca for a few days, and wants to stay close to the harbor instead of the airport.