The house wasn't well cleaned. There was hair on the floor of one of the bathrooms, the toilet seat was broken in this bathroom, the beach beds were quite dirty. Within the washing machine there was a terrible dirt looking like mud and we couldn't use it 3 days when the cleaning ladies finally came to fix the problems after a lot of chatting and talking with the host and Airbnb (we were on a long travel and needed to do the laundry) The host wasn't very responsive, they sometimes were answering my questions, sometimes they were leaving them "seen". The suggested us to leave the house in 20 hours for a full refund without offering another place, and we didn't have any other option to stay so that's was going to cause us even more inconvenience and headaches. When the cleaning ladies came they entered the house like a Spanish-speaking tornado and it seemed like they are really in rush and they wanted just to mark that they were there. The air conditioner in one of the rooms wasn't working and we said that multiple times to the W2M, they said that they will check what they can do, but did NOTHING. On the listing of villa is written that they "has extended cleaning & disinfection measures & protocols to guarantee the safety of our guests" which is not true. It is written also that they provide essentials like soap in the baths and salt, pepper and oil for the kitchen, which is also not true. They explained that they cannot provide them due to the Covid 19 restrictions, which is ridiculous! Not providing soap in a period of a pandemic is absurd! There's a mold smell in the whole house. There were ants in places. Besides the disappointment: I cannot judge about the location, because we were there at the end of the season and most of the restaurants and stores were closing, but it seems in a high season there are a lot of things around. It's far from Ciutadella de Menorca, so if you plan want to visit the town more often you will definitely need a car. An important note is that the tap water in the region is not good for drinking, so be sure you buy water before going there. One good thing: The wifi was good. We were 3 and we worked from there without problems.
The overall feeling of our stay is that the W2M didn't really care for these 3 tourists that they decided to stay in the villa at the end of the season. I was excited by the good comments that I read for the place, but our expectations were totally broken.