We stayed in Villa Ana last week and had a lovely family holiday. The villa was nice and was in a good location, it was an ideal distance to the beach, shops and restaurants.
Overall the villa was fine but there were certain features that would have made things better for our stay, the areas of improvement are listed below:
The towels we were given were lacking in quantity and quality. Alongside this we had also not been given bath/shower matts and were therefore having to use our already short supply of towels for this purpose. We raised the issue of towels with Marga and she said she couldn’t do much about this except getting us a few extra hand towels, this was not acceptable and should have been checked before we arrived. We were also only given one tiny kitchen cloth to use and had to ask for more.
The outside shower wasn’t working, which made coming from the beach to the pool frustrating as we would then have to walk through the villa to rinse off in the bathrooms so that we didn’t get sand in the pool.
There was no net for the pool and we were given no explanation as to whether someone would come by to clean the pool or not. As a result, there were quite a few days where we were having to clean the pool ourselves because it was so full of leaves and dead bugs, without a net this was quite a struggle.
There were no pool side umbrellas and Marga would not show us how to operate the overhead shelter, because she said we wouldn’t need it (we did in the end). Marga explained that the previous umbrellas were probably thrown out by the cleaners and provided us with her personal umbrella which was kind, however this should have been checked before we arrived. We only had one umbrella for the first half of the week between 5 of us, this was a slight struggle and we had to wait 4 days for the new umbrellas to be delivered by Marga.
Not all of the beds were made up with bed linen. We had 5 people in our party needing 4 bedrooms. To avoid issues going forward they should ensure that all beds are made up because they don’t know what combination people will be staying in and in which rooms.

The bedrooms were otherwise fine but they were lacking in clothing hangers and also mirrors. The only mirrors in the villa were in the bathroom which made getting ready in the evenings a bit more difficult.

As you can see, the majority of these points mentioned above could have been avoided by the property being checked properly before we arrived to ensure the villa was ready for us. They didn’t ruin the holiday but they did make things frustrating at times.