We were not informed in advance of our trip there was a hotel renovation across the road from our villa. The constant noise from 7:00 am to 8:00pm every day of our stay from workmen shouting, drills, sanders, hammering, cement mixers, trucks reversing. Breathing in the dust generated from building works was not conducive to the relaxing holiday we were expecting. World2Meet say the Hotel should have been finished on 1st June. This was clearly not the case and World2Meet would have known this. We received no warning or communication before our arrival and no offer of relocating elsewhere. When we complained, World2Meet offered a derisory 10% discount and 10% discount off towards a 2023 reservation!!
We replied saying this was not acceptable and have not received any response since, which is very disappointing.
We also notified World2Meet that the stairs leading to the pool were dangerous as the steps were not easy to differentiate. Two members of our party fell 3 times with on sustaining a fractured rib. Both the rep and a manager form Hotel Tomas agreed the steps were dangerous and needed to be a different colour.