Laura ( and Lucia I'm sure although we didn't meet her) is a fabulous host who picked us up from the station and was full of helpful info about the city including a warning about some v loud fireworks. There was a welcome pack and it made our stay feel really special. The flat felt like a home straight away.
We found the big kingsize bed a bit firm but we are used to a softer bed and it was completely fine.
I'd highly recommend it as a base for exploring, especially if you want to shop as its so close to the centre.