Nicol was nice. The room is located between the kitchen and bathroom, so you hear everything when people are in either. The hot water gets switched off during the night so trying to have a shower early, the water is cold, unpleasant for the winter time. The bed isn't comfortable, and only provided with blankets (which one was stained), need something thicker as the room gets quite cold. Would be good to have an extension with plugs as the electric point is far from the bed.