My husband and I stayed at this wonderful little place for 3 nights in early May. And while we never had contact with Zuleima we did communicate with Vincente and then Conrado, 2 gentlemen that help her with this particular flat. Messages prior to our arrival were always answered expeditiously. We had arranged to check in earlier than the usual time and Conrado met us at the front door upon our arrival. Check in was quick and efficient. Conrado was helpful explaining everything about the apartment and as well he gave us a map and offered some tips on what was around in the neighbourhood and beyond. Further, he left his email (we had no phone) and told us that we could contact him if we needed anything during our stay. This flat is located in the middle of the old city - it is a perfect location to move about whether on foot or bike. We like to sleep with our windows open so we did find late at night/early in the morning it could be a bit noisy on the streets below but with the windows closed we did not hear anything. The flat is exactly as the photos show, no surprises. We would definitely recommend this place.