We use Airbnb a lot. This was a disaster. From the totally inaccurate check in details that caused over an hour of confusion to the broken shower (flooding the downstairs neighbor and told we just could not shower during the last 24 hours of our stay) with no offer of help and so many issues in between—like never bothering to give the wifi info or answer simple questions about things like dish soap or extra towels. This was a horrible experience. Communication was terrible. The apartment was nowhere near as nice as the pictures. I would never rent another place from this group again. They’ve promised me a partial refund and I haven’t gotten it—will likely have to go through my credit card company to get it.