Worst experience of my life.
This has been a real nightmare.
As soon as I got there, i found a very dirty, messy and smelly place. At first - as Olga let me in, I did not know what to say because I did not expect this. As she left, I went to the bathroom and I found it even more dirty and unpleasant. I though about what to do and then I decided to call her to tell her that I would leave the apartment right away and look for another one. She was understanding and we decided we would understand how to proceed with the refund. I did not cancel the reservation because I thought I had to ask for the refund first (my fault). Olga never told me nor suggested me what to do about this. I only asked her (on WhatsApp) if I could
Proceed with the refund and she said yes. And that’s what I did. I even told her that she was always nice to me, until the moment when Airbnb support service asked her if she wanted to give me a full refund and she Refused to do so. She even blocked me on WhatsApp and she never answered my calls. End of the story? I paid 330€ for a stay I never did, (I spent 2 hours in the apartment) and she never even accepted to talk to me and she kept MY money. MOREOVER the house was terribile. This is UNBELIEVABLE. I felt robbed, frustrated and disappointed, I feel upset and made fun of. I would NEVER EVER recommend this apartment. Never.