Laura is nice and friendly. She answers to all questions but is more quite. Thank you very much for the extra mattress on the floor for our 4 years old son. The dog and the cat(s) are absolutely nice. Our son loved to stay with them. The only disadvantage are the much hair of the dog everywhere. We were lucky that we nearly did not have problems with one bathroom sharing it with her and 2 further people not mentioned before. It is a pity that the balcony towards the square is too small to use it.