Eva and Mimiko are both excellent communicators and eager to do whatever it takes to make your visit right. Eva is the on-the-scene caretaker and Mimiko is the owner and decision maker and they did a good job of communicating with each other and me. A few minor issues (light bulbs, old pans) were fixed within a day and Mimiko also said she would take action on some other recommendations I had for future guests (new fridge/freezer). Eva didn't bat an eye when I got the check-out date wrong and needed to stay an extra night. The apartment is in a residential neighborhood with great public transportation/walking options. Eva and Mimiko were great to work with and helped us out with a flexible check out on the day we left. They set up all the beds just as we needed and even had adorable sheets for the crib that our daughter loved.