Lorenzo was excellent at communicating with us every step of the way. I like how the key is easy to pick up from the doorman in the lobby of the building (no need to arrange meet up times). No issues with WIFI, etc. Only a minor issue with the hot water kettle (wasn't functioning properly) and the bathroom sink (slow to drain), but Lorenzo was very apologetic. The flat was clean, modern, and quiet - just what we needed. Thank you!