We checked in after normal business hours so we were given a code to enter the building. We went in, got our key out of a lock box and entered our room. We put the keys down in the room and went out to get our luggage not knowing and never being told that THE DOOR LOCKS BEHIND YOU WHEN YOU LEAVE! We were stuck sitting around for over 3 hours that night waiting for someone to bring us a spare key. I’m sure we are not the first to leave our key in the room or lose a key so they really should have a better back up key system if there can’t be someone available 24/7 like a hotel front desk. The whole place including our room smelled of mildew and even the person who finally came to let us in noticed it as she made an “eugh” sound when entering. The next day there was a strong air freshener smell in the common areas to cover it up but our room was still pretty bad.