The communication was great with the host until we had an issue. We booked the Air B and B because it had a washer. We really needed a washer because we have been traveling a lot. We tried using the washer and only could do a couple of loads. The washer style was a front load and would not run because the latch on the door would no longer lock. I reached out to our host asking for recommendations about how to fix it or what to do. The host never responded to me. This was very frustrating because we had a lot of laundry to do and the hosts were good at communication before we had this issue. I would have given this place 5 stars if the washer worked and the host tried to offer suggestions for fixing the washer or alternative suggestions for washing clothes.