Laia made our group feel very welcome. Additionally, she was prompt to respond to any questions I had about the apartment, prior to confirming the reservation. Prior to arrival, Laia and I were in communication about the option of early check-in, as we were to arrive in Valencia earlier than the normal check-in time. When our check-in time was delayed, she was very flexible and accommodating. The apartment pictures are accurate and reflect the actual condition of the apartment. There is only one AC unit for the entire apartment, but it is able to cool the entire place with no issues. The apartment is very spacious and a great option for larger groups travelling together. The location of the apartment is very central to all of the local sights and numerous cafes. At check-in, Laia gave us multiple recommendations on how to maximize our sightseeing during our short time in Valencia. She also gave us great recommendations on restaurants and nightlife spots. I highly recommend this apartment for a stay in Valencia!