Once we had booked, Carlos quickly sent us a guide to Valencia which was really useful in helping us plan our trip. Upon arrival, Carlos' friend Emilia met us and was a delight. She insisted on helping us up the (many!) stairs with our suitcases, showed us around the fantastic apartment and gave us maps, recommendations etc. of the city. Throughout our stay Carlos was in touch throughout our stay to check that everything was ok and to recommend restaurants. It's fantastic to have this information that you wouldn't get from a hotel. The apartment is very centrally located, very clean and exactly like the photos. Small touches like beach towels and toiletries were a bonus. We love the city and would definitely stay here again!