We were supposed to spend 4 weeks of May at Isabels apartment, but had to cancel our stay after first week. After a heavy rain in Valencia, there was a huge water leak on the bedrooms walls and the bedroom became inhabitable. As we have learned later, the problem with humidity in the room did not appear for the first time during our stay. I also uncovered mould under the picture hanged on the wall. Unfortunatelly, Isabel did not help us to resolve this matter. She only sent a cleaning lady to sanitize the wall with bleach, which was useless because the water kept driping from the ceiling even after the rain had stopped, so the wall got wetter every day. She was trying to convince us, that it´s ok to stay in the bedroom.
We were really dissapointed about Isabel ´s attitude. Luckily, Airbnb´s customer support in Spain was very helpful in this unpleasent matter and offered assistance and compensation.
I can understand, that the rain situation in Valencia was unprecended and floods appeared in many areas of the city, but you do not want to spend your vacation with a 5-year old child in a wet and mouldy bedroom, even if your landlord tries to persuade you, that it’s not a hazard to your health.
To review the apartment apart from the unfortunate situation: it is a good location in a hip neighbourhood of Ruzafa full of nice cafes and shops. But be aware that the party streets get quite noisy during the weekends and the bedroom windows are street facing. The apartment is well equipped, although not everything looks like in photos. The doors of the kitchen cabinet are rubbing against the wall above them, which is a little bit inconvenient when opening. Also the bathroom is quite humid, the metal parts of the baskets and hairdryier got rusty. Sometimes, there is an unpleasant smell coming out of the showers’s drain, but I can understand that this is a common problem in older buildings. A little trick to cover the drain with a bag of rice helped.