We had a bad experience. The person who received us was very attentive and helpful, but with Luis I talked on the phone only once, when we arrived to Valencia, after that he was unreachable on the phone. I tried to call him many times for urgent matters but the calls didn't enter. The hot water didn't work, even if later Luis told me everything was normal. I don't know his standard for hot water, but I did everything they told me and never got hot water. Then, I also tried to use the electric kitchen moving the electric switch as they explained to me, and MY WIFE WAS ELECTROCUTED! she was only using some water at the bathroom. WHY DON'T YOU TELL YOUR GUESTS ABOUT THE RISK OF ELECTROCUTION? I was traveling with my small daughter! Everything would have been so simple if he had explain very detailed how to use the kitchen and hot water, or at least to leave a note. The worst part was his replies to us, reflecting a big indifference to our situation.