This was my first bad experience with Airbnb and I hope I will never have to go through this kind of situation again. This person can't call herself a host because she wasn't even close to what I experienced before with Airbnb. She was very rude to us, shouted at us and actually destroyed our holiday (we were so happy to leave her house!!). We had to contact Airbnb Customer Service who called her and explained the basics of hospitality. Both myself and my partner work in hospitality and we were absolutely shocked by her behaviour.