The details about the street and codes for the door were emailed to us nicely on time.
Upon entering the building, it was not clear where the safe box for the keys was (we were at the wrong box).
Fortunately, there was a sheet hanging on the wall with a phone number we could call. The man on the line was very helpful and told us we had to go upstairs.
We had booked from Monday to Thursday (left Friday) and we expected something like a welcome gift, it wasn't there. But maybe we were spoiled other times we booked an AirBnB.
The email said the WiFi code would be there along with the rest of the informational sheets on the closet door.
It wasn't.
I had sent SingularStays a message at 18h on their phone number (the same one I had just called for the keys) to ask for the password.
Unfortunately, we received no response from them.
We were hungry from traveling and decided to head into town.
We assumed we would have an answer from them once we got back at the apartment.
That was not the case. Only after I sent another message at 20h58 saying that we couldn't find the WiFi code, they replied 21h06.
Actually, they could easily include the WiFi information in the e-mail with the door codes.
The room did not meet our expectations.
The front door of our appartment did not reach the floor so you could hear everything in the hallway and also the light coming through underneath.
The place was very noisy. For example, we could even hear when our neighbors went to the toilet or were in the shower.
The apartment was dirty, worn out and in need of refurbishment. Just to name a few things:
- The floor was dirty and sticky and there were several stains on it. It felt very uncomfortable to walk around on your bare feet or even socks. There were also stains on the walls and ceiling.
- The spyhole on the door was broken
- There was mold in the joints by the shower
- The pedal of the trash can in the living room was broken.
- At the light strip under the mirror in the bathroom all the electronics were visible as well as at the lamp in the bathroom you could just see all the cables.
- The door of the terrace was stuck and didn’t open well
- TV didn't work well
In addition, the pictures made it seem that there is a black table and 4 chairs outside where you can eat.
This was not there, there were only 2 low chairs and a small low table. Therefore, we did not use the plates and cutlery.
The only thing we did like was the bed and the nice soft rectangular pillows.
Also, the location near the botanical garden and the Àngel Guimerà metro station is ideal.