The communication was always super fast. Rosa is really caring and we got some nice tips for restaurants and places to visit.
The location is very good, the city is walkable and you're not far away from the sightseeing hot spots. There are many restaurants around, so you have plenty of choice and there is a bus stop for the "hop on hop of" nearby.
However, because the place is so central and in the old city part, it's not isolated very well and if you have trouble sleeping, you'll have a hard time. You hear people in the alleys, motorcycles and restaurants nearby (chairs & tables being moved) until late and twice our neighbours somewhere above kept being very loud past that time.
Also, we noticed the same smell coming from the toilet, that others did.
If you're a good sleeper or stay up until the morning anyways, this is your place since the location is awsome.