This apartment is nice and in a good location. The host offers great suggestions of what to do in Valencia. However, we lost the keys and called/texted the host (who's a friend of the owner) from 6am until 9am with no response. At 9am someone showed up (who we did not know) to let us into the apartment and give us another key. The house rules document states that the fee for a lost key is 30 euro. The host texted me regarding the key saying it would be a 40 euro fee plus 50 euro for the friend who had to stop by and let us in... I questioned both of these prices and they agreed to the 30 euro fee since that's what was in the house rules but still required the 50 euro fee to pay for the friend's "two cabs, time, and because he was late for work". I obviously paid the 80 euro total but looking back wish I hadn't. If you're going to charge tenants a fee to help them into the building then that should be in the house rules as well. Additionally, a couple hours after checking out, I received a text stating that there's something broken in the shower according to the cleaning lady, and the host will check it out to see if she can fix it or if there's a cost. I immediately responded saying we're still in town and can we stop by to take a look for ourselves. No response to that until a couple hours later when the host mentioned they would check it out for themselves after work. I feel as though they were trying to gauge us for money after these two experiences, and although the apartment was nice, it makes me want to stay in hotels and not in airbnbs.