Juan is great, very helpful & patient. The location of this loft is IDEAL in the center of it all. There are nice shops right downstairs and we were able to get around on foot without a problem. Bus stops are near so is the tram. We did have some difficulty finding a nearby supermarket for groceries but there is a HUGE mercado open in the mornings where you can do some fresh grocery shopping if necessary. The loft is fully equipped with everything you need for a pleasant stay. The water pressure is a little light and the 'hot' water is more like lukewarm but that just seems to be the standard. You must go up stairs (67 flights to be exact) and there are no elevators. There is parking available just ask Juan and he will accommodate this accordingly. I was very pleased with my stay, would def. recommend.