We loved the fact that Javier arranged for us to be picked up at the airport and let in. However, the elevator was small and we had to go up in shifts. So, by the time I got up, the individual was gone so I couldn't ask questions. Luckily, whenever we had questions, such as how to turn on the fans and how to lock the door, Javier responded very fast. The location was great and the apartment was very cute.