The apartment was disgusting. Everything was very dirty, damaged, and in disrepair. The property was uninhabitable. There was a terrible smell like a dead animal in one of the bedrooms. We pointed out all of this to the lady who was checking us in, took a few pictures of the property and requested that the host cancel the booking and refund our payment. The lady who was checking us in called the host but they refused to cancel the booking and refused to refund our payment. Fortunately Airbnb took care of it - we had to call and give a report about the condition of the property and send in the pictures - Airbnb apologized, cancelled the booking and gave us a full refund. Airbnb was reliable, and we are thankful for that. But of course we had to book another place to stay on very short notice which was both expensive and stressful.