When we arrived ,our flight was delayed by 2 hours. Clara was patient and waited for us until midnight to arrive. Flat was air conditioned, had comfy beds. We rented a flat,because our children are fussy, so we like to cook our own food. Location was good , only a short ride on the bus to the beautiful Valencia, and a tram to the beach. There's also a nice water park short ride away where we enjoyed our holidays. Clara was easy to connect with through the app,but we didn't need any serious assistance ,so I can't comment much about it. I have read previous visitors comments, and I found that people expect more than they pay for . This flat didn't cost so much as the properties at the beach ,and therefore it was perfect for what we could afford.