Sheila was very nice and kind. She speaks English well and she was very precise. The flat is very spacious, comfortable and clean. We spent there 10 days in July and the flat was very cool because there are three air conditioners. Fantastic! There are phon, washing machine, TV, Wi-Fi and a great kitchen with all necessary equipment. The neighborhood is great: bus stop, supermarket, pharmacy and tobacconist (where it is possible to buy the bus and metro card) are very close. The position is good: the house is near the City of Arts and Sciences. Highly recommended!