READ THIS BEFORE YOU DECIDE TO GO THERE!
That was supposed to be a calm, relaxing stay. I took my girlfriend for 4 days to Valencia to sightsee. Carlos seemed very kind and friendly at the first impression. He gave us keys and we stayed there. The house looked like on the pictures, but the pictures shows only the clean and good-looking things at this house.
Firstly, there is a huge moisture - that was noticeable when we touched toilet paper and the walls at the bedroom were damp (but we could accept it because the house is located close to the beach). At the first night of our stay, we noticed that there are a lot of ants. At the wall in the bedroom there were a couple of the larvae of the food moth. We decide to ignore it, but the worst was ahead of us. At 2 am next night the cockroach went out from the ceiling in the kitchen. We killed it and called to Carlos. He answered our phone. We said that we do not want to stay there, so he asked his sister if she has a free room for us, but she didn’t, so he called us again and said: “Find a hotel and go there, I will make a refund to you.” We started to look for a hotel for us (apart from the fact that he should do that instead of us), and after searching and calling for 2 hours at the middle of the night we found only one, where someone spoke English, we could arrive there at that night, and was the cheapest from all we could take then. That costed us 175€ for 3 nights, and a taxi costed us 17€. We called Carlos again at this night to ask him if it is ok, but he didn’t respond. We send him a bill at 5 am, and we didn’t get any response till we woke up at 12. We called him a lot of times during all day, and we got responses after a few hours from him. We wasted all day in Valencia feeling stressed of that situation. Finally, Carlos decided to refund us 55€ (for 2 nights without the payment for cleaning and Airbnb tax). In addition, we left there our all grocery shopping and towels. So we wasted a lot of money for his mistake, and he is still earning on our stay. If he did not want to refunds all the money for our hotel, it could be fine if he refunds us all the money we paid him.
Apart from that, the house is located in not safe area.
As a proof we have a photos but we can’t attatch them Herę.