Although we were unable to meet Victoria, her nephew met us at the apartment and we were able to do an early check in. Victoria was very easy to communicate with prior to our arrival and met all of our needs. She also had a book of sites and restaurants to visit in the city along with the walking times/distance. It was SO helpful! This apartment is in a great location, too! It's exactly like the photos and we really enjoyed our stay! The only downside is the bed is a little small for two grown adults (we are pretty sure it's a full size) but other than that the apartment was great - close to attractions and the market!