Ramon went above and beyond to accommodate us during our visit to Valencia! I fractured my ankle days earlier before arriving and was unable to visit a doctor at the time. Ramon offered to take us to the hospital to see a doctor and help translate. Unfortunately, we were unable to see a doctor due to the public healthcare, but he did everything he could to try and get us care. The elevator in the building was an absolute lifesaver! Anyone traveling around Europe will get used to climbing narrow, steep stairwells, and having access to an elevator was a breath of fresh air for this handicap traveler. The apartment is much larger than any place we had stayed during our EU trip and is in a fantastic location! Walking distance from great restaurants, shops, and sites (and this is coming from someone who was hobbling around on crutches the whole time). We absolutely loved our visit and we highly recommend!