We didn't have a good experience honestly. We were left outside the apartment at 10:30pm with Luz not answering the phone. She sent a message during the day that I have never received (I don't doubt she did, but still I never got it). Still, if you are expecting guests late in the evening and you see they are depsperately trying to phone you, you try to be in touch. We haven't heard anything back till late next morning. We were lucky we met other guests tat were kind enough to let us in, otherwise we would have been forced to seek another accomodation that time of the night.
Also, both us and other guests pointed out that there were cleaning issues. The bathroom was dirty and was very superficially cleaned after the next door guest complained, and there was expired food and some breakfast cereals with ants inside.
The position of the apartment is great, walking distance from everything, the beds were comfy and the bedroom clean, but the other issues, especially the check in one, really upset us.