We did not meet lorenzo and all contact was via email. The apartment has a 24\7 doorman and he gave us the keys. This all went smoothly. The apartment is as described. A few initial supplies (sugar, salt, coffee, tea) would have been nice. Tyhe fridge also needs cleaning. It was completely iced-up. Minor matters because the apartment´s location is excellent. Easy walking distance to the old quarter and all the sights. The directions to City of Arts and Sciences were also good, as were the recommendations for eating, although it´s easy to do a bit of your own research to find many others.