Lourdes was very nice and would respond immediately. The flat was extremely hot and to accommodate us she provided us with 3 additional fans. We were grateful for this because it was much needed.
I had questions on how to work the washer and she sent her assistant to help and provided us with detergent as well and a drying rack. The place is bigger than expected. It’s fully equipped. Looks like towels and pillows could be replaced with newer ones. Other than this, we enjoyed our stay. Gracias Lourdes!