We were in a bind and needed a place to stay that evening (in two hours!). Angela responded to our request within 20 minutes and the check in couldn't have been easier. You receive a code for the lobby door and the lockbox next to your room and you are in! They even have keyed cubbies in the lobby if you wanted to stash your bags past your check out. The room had a mix of simple modern decor and antiques and our room had amazing exposed wood beam ceilings. Our room also had a great little balcony. The apartment is right around the corner from Plaza de la Reina (where there is underground parking), the cathedral, tower, greenbelt and plenty of food and bars. We wish we could've stayed longer!