We stayed only 24hours at Alejandra's. There is a teachable moment here for her as a "Superhost"
-Don't blame the guest. Our concerns were valid (no power and no heat) and you blaming us for causing the problem when it was a flaw in your apartment & that the power company was responsible made us feel unwelcome and unsafe.
-Don't get emotional in a situation and tell the guest to leave, in the middle of the night, with nowhere to go, because of a safety and security issue in the product that you are offering.
-Don't bombard the guest with incessant texts and make the decision for us whether we should stay or not, when we are not at all to blame.
-Don't pressure the guest to leave by a certain time or be charged when we are working on a solution. Guests don't appreciate these tactics.
-Don't manipulate the guest by trying to negotiate the exchange of our full refund only IF we don't write a review when we were fully covered by AirCover.
Learn from this, and do better.