Due to a late flight to Valencia, we checked in shortly after midnight. We were glad that the Buho Team offered late check-in as a service for a fee of 10 Euros. Unfortunately, the good experience ended with that. A couple of times during the night, I was woken up by room neighbors because of the poor insulation of the door. One can see if the light in the shared kitchen is on just under the door of the private room. We were also welcomed with dirty bedsheets, towels, and bath full of bugs. Everything about the above-mentioned problems were documented, and I went to the reception early the following day to speak about this. Unfortunately, we could not come to an agreement about the stay at Buhos place, so I wanted to check out and go to another hotel and get refunded for the rest of my booked stay at Buho´s. The Employee at the reception took my complaint to the owner, and we waited for his response for approximately an hour and a half. We got a lowball refund offer for five nights of the remaining 7, which we refused, and I brought the matter to the AirBnb support team. I am pleased with their support, resolving the problem within an hour of contacting them, so we could leave the room and go to another place to continue our vacation.