Overall, my experience was positive: the flat was pretty clean, in a convenient location without being central, quite quiet, a nice size and with good amenities (nice showers, washing machine, hairdryer, extra blankets/fast wifi). The beds and pillows were excellent and deserve a special mention. It was cold and the heating had been left on for me, which I appreciated. This is a self-check-in and out so I didn't meet Victoria, but she was responsive and helpful when contacted. In addition, she was very flexible and let me check in a little early and check out late so it worked with my travel plans. The only downsides are that it could do with a deeper clean from time to time, the sofa could do with an upgrade (squeaks a lot) and in general, things look a little tired and well-used. Due to this, I only gave it an 'OK' for value for money - I think that the price is a little steep for what it is now. Overall though, I had a very pleasant 2 weeks calling this place home.