Raquel is incredibly friendly. When we arrived, she picked us up at the metro station and showed us the way to the appartment. She also showed us on the maps the points of interest in Valencia and explained where everything is. Also she had some food and snacks. The communication with her was easy even though we had a bit of a language barrier and was very quick in answering her sms and emails. When we asked whether we could stay a bit longer than check-out time, she sent a sms that we could stay as long as we needed. In short, Raquel did everything to make our stay as pleasant and comfortable as possible!