The worst experience I think I will EVER have on Airbnb. If the circumstances were different we would leave after 10 minutes of enduring this horrible mess of a check in: but we had just finished an 8 hour drive across Spain and it was 10:30pm. This meant we had to spend over an hour and a half trying to get into the apartment and were STILL unsuccessful.
Here is a list of things that went wrong with our check-in:
- her apartment is VERY unclear given her directions, we spent half an hour trying to find it and someone from the building let us in and told us that the address we were given was not correct.
- the only check in information she gave us (after we had asked for it) was to call her. When we called her, we learnt (AFTER we arrived) that she had gone out and left a woman named 'Christine' in charge of check in. We had NO way of contacting 'Christine', all we were told was to wait for her on the street.
- after waiting for 'Christine', we had to call Marga over 20 times (she never called us once during this time), and the only thing she told us EVERY TIME we called was that we were wrong and 'Christine' was waiting for us. She also repeatedly hung up on us.
- We were very desperate and losing our patience at this point, putting a lot of effort into finding a solution for checking in. For instance: asking Marga for Christine's mobile (Christine never answered), using the apartment intercom to ring, with no response considering Margas very limited directions. And most importantly, when we asked Marga when she was getting home (through a stranger who Marga asked to speak to us in English), she first said she was not coming home at all and then said later, "I waited for you and you didn't come so now you have to wait for me" at which point we decided to leave.
There was a big language barrier, Marga had to constantly ask strangers around her to translate for us. All would have been okay if we could contact Christine. But Marga was unhelpful and stubborn in finding a different way of resolving the Check-in issue.
All in all a massive waste of time and energy. Do NOT come here.