Carmen was very sweet and helpful, though we had a few language barrier problems that were as much our fault for not speaking more Spanish while traveling through Spain as anything. It was hard to figure out where to park our car and where the apartment was. But once all that was settled, the place was nice and Carmen was great. It is up several flights of stairs with no elevator, which isn't too big of a deal but something to be aware of if you are traveling with a lot of luggage. Overall we enjoyed our time here and would go back.