While the communication was ok, I would not book this place again.
Flats asked for our arrival time prior to ensure a smooth check in. I requested instructions a few hours prior to when we arrived but did not hear back. We arrived to the address at 4pm still with no instructions on how to get inside. That’s when they messaged me and told me they sent an email that morning with a payment link for me to pay an additional refundable deposit of $200. They also said they had an office down the street and we could pay in person if preferred. I believe this is against Airbnb policy for them to request but we had a long travel day and needed to rest so I paid it.
When we entered, the apartment was much smaller and older than photos appeared. It was clean but definitely not spotless or polished.
The beds in the main room were two twin beds even though the listing stated it would be a double. When I requested they be joined I was told it was not possible because that piece broke a while ago and they also did not have sheets big enough to fit both beds combined to do so.
The location is central and the building had 2 elevators so those were the only positives.