We were very disappointed in the check in system. We had been in contact with Ruben, but we were not met at the train station or apartment when we arrived. After making contact again, he failed to meet us once more and left us standing in the dark and cold for over forty minutes. When he finally arrived, he made NO APOLOGY. We found it to be unacceptable. There was also no supply of toilet tissue and we ran out. We had to get creative until further supplies arrived. The apartment was clean, spacious and in a great location!