Jose was at the apartment when we arrived so we didn't have to wait at all. He explained everything about the apartment that was necessary and gave us some helpful information about where to go eat and how to get around. He also helped us with information about the bus and the metro and how to get to the train station. He was also very accomodating about the check-out time. Since he had guests coming the day we were leaving he allowed us to keep our suitcases in the other apartment until it was time for our train. The apartment was a 5 minute walk from El Carmen, which is a good spot to go out at night. It was also very clean and as the pictures show. Highly recommended.