I stayed in the apartment with my husband and toddler son. The location of the flat was great. It was convenient to have an elevator to use. The place was very customized, obvious it was someone’s home, but kept up nicely. The size was perfect for us, and my son liked his room. But the host was not very welcoming, friendly or hospitable. To begin with, we had to go to her “helper’s” workplace at a local school to get the keys because of the hour we were going to be ready for checkin (~1700). It was not terribly out of our way but the ordeal was weird and when I expressed my discomfort in this, the host said i could cancel my reservation, 3 days out, with no time to book anything else. Why she didn’t have a lock box for the key was beyond me. Amenities included an air conditioner which upon arrival to the flat, was not functioning. I immediately messaged the host since it was warm and she essentially didn’t believe me when I told her it wasn’t working by telling me that it worked the day before and asked me for a photo and video (sent using WhatsApp) demonstrating us using the CORRECT remote and the unit not responding. She then sent her husband and he tried to fix it and got the unit on within a short while. Later that day when we returned to the flat after having been out for the evening, the ac started pouring water so we had to set up a bucket and towel beneath so the wine cabinet wouldn’t sustain damage. I message the host immediately - midnight, but she didn’t respond til almost 12 hours later. Her husband came back to bring a new remote for the ac and address the leak (that happened several times since I messaged her) but apparently they were aware of the problem and knew how to handle it. At this point, we hadn’t even been at the apt for a full 24 hours yet. Fast forward to night, and I am using the restroom and realize that the toilet paper roll is almost empty and there’s no back-stock left in the bathroom. I message the host asking her if there was more toilet paper, and where to find it since it wasn’t in the bathroom. She tells me to look where I already looked. I tell her it’s not there and she responds that I can buy some more and she’d pay for it. The fact that there was not more toilet paper or even enough for 2 nights at the unit was crazy. It wasn’t my apt and I shouldn’t have to buy toilet paper, even if it’s reimbursed. I had wet hygienic wipes for the toilet that I had used at times until that point but if I didn’t have them, I’d be HAVING to buy toilet paper for my rental, which btw was not cheap and cost me over $400 for 2 nights. At this same time, we were washing laundry since that was an amenity in the flat. The settings were not easy to understand. 3 hours after we put a load in the wash, it was still running. Sheets were left in the dryer and we’re still damp and we finished drying them before removing them. We then put our clothes in the dryer and came back to find out it stopped drying without having finished the job. My husband had to keep coming back every couple minutes to turn it on since it kept shutting off automatically. An hour later, we realize that it has a water reservoir (apparently no exhaust to release steam) and it was full so it wasn’t drying. The ordeal was crazy and it took us 8 hours to get our laundry 75% dried before it was checkout time and we needed to leave. Besides these issues, other amenities were fine. Beds were comfortable. Pillows only comfortable for side sleeping but not stomach sleeping. Blackout automatic curtains were nice. There was little ambient noise, but a ruckus in the earlier morning and off squeaking which sounded like a rat or possible machine. House was clean. Coffee machine would have been appreciated. Also, more towels of various sizes. Instructions on how to use appliances (washer, dryer, stove). Empty dryer would have been normal. More hand soap -very low in bathroom and none in kitchen. Anyway, quite a mixed experience but I would not want to stay again, regret i had, and I wouldn’t recommend it to anyone without some fixes including a hospitality check from the host.