I arrived at this Airbnb with my two daughters and friend to enjoy a trip to celebrate the girls high school graduation. The pictures were sunny and bright, showing a spacious loft with Air Conditioning.
We arrived to realize that the AC was not sufficient for the apartment, it was not turned on, and it was hot and very stuffy. Windows were left open and the heat from the hot weather in Valencia was being drawn into the unit. I let the host know and he was kind enough to offer us a refund as I explained the heat was very intense and two of our guests were asthmatic and needed the air to work. There were no other Airbnb’s in Valencia, so we stayed. I explained to him that one or two additional fans might help. He ensured we had an additional fan, but the apartment was very difficult to cool down, so much so that we closed off the main bedroom downstairs and brought mattresses out into living room to sleep. Because we had to close up the shutters and close all the curtains we didn’t get to enjoy the bright sunny space that was advertised.
The upstairs loft was absolutely stifling, with no air flow at all. We moved the two fans up to help, but it was still far too hot and only moved hot air around.
The Ac unit was working so hard and was dated , so we found it leaked and we came back to a big mess of water one day while out, so we had to put a bucket underneath to catch water.
The bathroom was also not clean. There is black mould behind the sink, it’s dirty and needs to be cleaned. There is a strong smell coming from the bathroom of sulfer, and it’s especially strong in the morning. Also, the drawers In the bathroom were filthy, with old products, hair and dirty napkins in them. We figured this out when we went searching for toilet paper, as there was none at all. We had to buy the toilet paper when we ran out and realized there was none at all. We were only there three days and should not have run out of essentials like toilet paper.
What was most problematic is that I wrote the host, David, today to tell him of our concerns and he did not respond at all.
This is not “superhost” Airbnb unit. It may have been previously but definitely needs some TLC. I’ve been travelling and staying in Airbnb’s for quite some time, and on this trip in both Spain and Portugal and they have all been lovely, however this was disappointing.