Lack of maintenance and bad check in experience:
The apartment is well situated by the beach. It's bright, spacious, nicely decorated and the air conditioning works well. Unfortunately it's also rather worn down, and the owner seems to struggle with maintenance/follow up.
We were there for 10 days and the shower in one of the bathrooms was out of order for the whole time. The toilet ring was also broken of, making it difficult for the children to use. After a few days the internet also fell out. Owner said they would look into all of this, but no one showed up while we were there.
The wear and tear is particularly noticeable in the kitchen, which is seemingly well supplied, but all information on buttons/panels on the oven, microwave and dishwasher have been worn away. You have to just guess your way around operating the micro and oven, so don't plan on doing any advanced cooking.
Our biggest dissatisfaction was with the check in: Host was 75 min. late and apparently had thought nothing about how we would manage waiting outside with two kids during a heatwave. It's particularly ironic since they asked us to be very precise about our check in time, and stated that they only give a 15 min. grace period. They also asked us to give updates on our trip, which we did, and they replied so they definitely knew we would be on time.
Apparently the did no such follow up with the person supposed to meet us, since it came as a complete surprise to the hosts that there was no-one in the apartment when we got there. I called the phone number I had been given, and after a long time it was answered by a guy saying he was "a friend of Anna" that she had left the phone with. We were told to keep ringing the buzzer, which we did for approximately 15 min., only causing a poor pregnant neighbour to come out and complain.
When I tried calling them back they first hung up on me and then came up with another "friend of Anna " (Marina?) who didn't have any more information. I kept asking them to ask Anna to call me back, but when they finally figured no one was in the apartment they just sent a message saying basically "sorry but somebody's car broke down and no one can be there in an hour". No concern for our situation expressed.
I called them up and asked for a tip about where to go, but they didn't seem to know the surroundings and could only help us by Google. We ended up having to haul 60 kilos of luggage and two kids in 35 degrees Celsius through the sun to find a place. After my asking they decided to reimburse 20 euros of our lunch, which I don't find very generous given the circumstances.
I understand that accidents can happen, and I've had other hosts be late before without giving bad reviews. It's the handling of the situation we reacted to. The person supposed to meet us must have known they would not be on time. If we had been informed we could have have a much less stressful arrival.
Another curious incident with the hosts appeared the following day: I got a message that they had sent me some money by mistake, and would send a claim for me to pay it back, which I of course agreed to do. However, in the repayment claim they hadn't taken into account that their bank/Airbnb takes a cut of the transfer. If I had paid the whole sum they asked for I would have been left coveting costs of approximately 5 Euros for their mistake. An experienced host must have known as much.
We're sorry for having to leave such a bad review. Hopefully the issues are taken care/ description of apartment made more accurate so that future guests can enjoy their stay in a really good location.