We never met the host Pilar, instead dealt entirely with the owners. They were amazing and helped us to order taxis almost everyday, gave us restaurant suggestions and even provided transport to the train station when all the taxis were on strike. They were the most delightful family. The house was lovely, clean and had water in the fridge when we arrived, soap in all bathrooms and toilet paper - I mention this as some other places we stayed at we had to buy our own dish detergent, soap, toilet paper, garbage bags and dishwasher detergent.
I highly recommend this apartment to anyone traveling in a group or with kids.