Positives:
- Very friendly communication in advance
- Uncomplicated check-in
- quick reactions
- very well cleaned floor
Negatives:
- the flat is completely mouldy. When we arrived, it already smelled mouldy and we then also discovered thick mould stains on one wall in the upper area. The flat manager then sent someone over on the same day to take care of it.
However, it still smelled of mould, and we discovered that there must have been water damage in the lower area, because the floor was slightly raised and there was also a very unpleasant smell of mould.
- The beds were very uncomfortable as the mattresses were very hard so that the couch was still the best option for sleeping.
- The furniture on the terrace was totally filthy.
- There was also a smell of mould under the sink and the rubbish bin was rusty.
- Unfortunately, the photos do not show how worn out the flat actually is.
- The TV works with HDMI, but there was no cable. The question whether it also receives normal TV remained unanswered.
- The toilet flushed all the time.
- The communication with the landlady after all these incidents was unbelievable: As we could not and did not want to stay in a totally mouldy flat with a small child, they offered us to leave earlier and charge us "only" the nights we stayed. We did so, which of course involved considerable effort and expense.
The landlady still charged us the full price for both nights and a whopping 80€ cleaning fee. After we complained, we were promised 50 € instead of 80 €. However, this was not taken into account in the final bill.