This the worst air BnB experience I ever had! On the first day we arrive the host seem to be pleasant where she gave us restaurant tips and also made reservations for us. But it soon turn down hill!
The major issue with this place :-
1. Bad behaviour & Unprofessional host :-
At 10pm on our 2nd night, Stephanie (the host) came up to our room demanding us to come downstairs and look at the toilet (first toilet near the dining room). She was slightly intoxicated. There was water spillage on the floor and accused us of causing it. She indicated that she has been checking the toilets whenever we used and it's not up to her standard. She expect us to use the facilities without any water spillage. I am quite sure we know our toilet etiquette! I felt she was racially profiling us. The way she attacked us was utterly unprofessional and uncalled for. I wanted to leave the place immediately but because it was passed 10.30pm, we waited at first day light to check out immediately at 7 am before our check out time.
2. Inaccuracies in the space description :-
Stephanie has failed to mention this listing has about more than 4 flight of steep staircase with no elevator. This can be hazardous if you carrying large/multiple suitcases. This should be clearly stated in her description and let the guest be well informed on what are we getting into. The layout of her apartment is such where the room is in a attic. She has 2 toilets area, where one is at the dining area ( where there is no picture in her page for this facility) but you can't shower here. To access the other bathroom to shower, you need to walk across the dining and take another narrow staircase spiralling up to access the other bathroom (showed in her picture) which is near to her rooftop terrace area. There no practicality at all on how the layout is in this apartment and misleading on her page.
3. No safety/privacy :-
There is no lock or latch for the room you are staying. We felt really uncomfortable leaving our valuable because as she indicates, she also renting another room in this apartment on air BnB. Her second bathroom with showering facilities also doesn't have any lock or latch. These are very basic things that should be in place
I was looking forward to stay at this listing after looking at the rave reviews but it's so misleading. This stay has brought such a negative experience to us where we have been using air bnb for our trip to Portugal and Spain which we had no issue prior to this. There so many better option in Valencia, totally regret choosing this place.