This Airbnb was atrocious. The walls were paper thin, and the adjoining unit housed an obnoxiously loud female and her equally loud, incessantly barking dog that yapped day and night. I brought this to the attention of the hosts several times late the second night of our stay. One host told me he was going to come knock on her door and advise her to stop. Then he told me he was going to call the police on her but he did absolutely nothing. It was all talk and no action on the part of everyone I contacted.
When I called back another host told me that I had to call the police. It went on like this during four calls to the hosts at Hotel Lotelito located on carrer de Virués, 6. This made me wonder if they were running some sort of shady business from the hotel since they were unwilling to confront the neighbor and her dog.
However, one of the hosts told me that evening we could transfer to a new place for the remaining two nights...which we did. He also mentioned at that time that I could at least receive a partial refund for all the trouble.
The second place was extremely small and had a bathroom of the size found on an airplane, but with a shower. The whole apartment reeked of an ashtray and sewer gas despite the no smoking signs.
When I picked up the keys for the second place, Julio told me I would get a call from the managing host regarding some sort of refund. Suffice to say, the call never came. At checkout time, the two women working at the hotel desk ignored my question regarding the refund. When I asked again, one woman got up from her chair and approached the counter and told me, in a low voice, that they were unable to compensate me in any way because, according to them, they were not responsible for the dog or its owner...even though I was told previously by a male host who took my call that he would go to the door of the dog owner and/or call the police.
In closing, I was treated poorly, lied to on several occasions, housed in substandard conditions, and consequently ruined my trip. This airbnb gets a negative rating as it is an unethical business for which I paid dearly. Overall, this was a HORRIBLE experience!