My feedback outlines the positive, negative and the very negative aspects of our stay – please note, previous to this review I have only ever given and received positive feedback on airbnb, so please read my review in its entirety. Positive The location is great for exploring this lovely city – the apartment is just off the main cathedral square, but set back in a quiet plaza. There are a few decent restaurants in close proximity to the apartment and many more within 5-10 minutes’ walk and the supermarket is 3 minutes’ walk away. We required an early check in because we checked out of our other Airbnb rental (6 nights by the beach) at 11:00; Luisa was flexible in allowing us to drop off our bags at 12: 00 and pick up the keys to return later. This allowed us to explore the local area unencumbered whilst the apartment was being prepared for our stay. We were also allowed to leave our bags an hour after check out and collect them at 12:00. The apartment is bright and has some nice old/classic features. Negative: The bed was uncomfortable; the mattress is of low quality (I could feel the springs) and too soft – a decent mattress topper would make it more comfortable… or simply purchase a better quality mattress. We found a few hairs in the living room, main bedroom and in the on-suite bathroom. The first glass we took out of the cupboard had bright red lipstick on it. We stayed in August and the apartment doesn’t have air-con; small electric fans are provided. Our children found it hard to settle due to the heat and our 4 year old a nose bleeds during the night. Very Negative: When we returned to pick up our bags we found one of our bags in the hallway outside the apartment unattended. We knocked on the door and Luisa greeted us in an unfriendly manner. She showed us the pillow with some blood stains on it and I explained our son had suffered a nose bleed during the night. She said she couldn’t clean it and demanded we pay for the sheets and pillow; we apologised for the blood stains and paid what she demanded without argument. She then took me into the bedroom and show me a small (5cm) dark mark on the wall (which could be easily wiped off with a cloth) and said we’d made this mark with our suitcase. I explained it wasn’t us and the case wouldn’t be placed 1.5 metre high in the far corner. We explained the place wasn’t exactly spotless when we arrived and referenced the hair and lipstick on the glass; Luisa wouldn’t accept what we said and stated it was impossible. She then proceeded to call the cleaner and tell her what we said and cleaner started gesticulating and speaking vigorously to us in Spanish. This was a very awkward situation to be put and totally unprofessional of Luisa. The cleaner...