The host just forgot to send us the check in instructions, so we arrived and nobody was there. After few time some employees arrived and opened the door. We arrived at our room and remained speechless: there were dirty pieces of something on the bed, a roll of toilet paper literally throw on the bed, a duvet in a plastic bag, holes in the wall and cracked walls behind the “magnificent sink” inside the room. The pictures on Airbnb are clearly staged and not real. I immediately sent pictures to the owner who after 30 minutes arrived. She arrived, and without saying “hi” passed through us and entered the room. She was clearly nervous and started to complain with the people who opened us the door. I started to feel very uncomfortable, so I asked for a new room. She checked and no other room was available. She asked us to leave, stay somewhere else, and coming back the day after. At that point I kindly asked her to refund the full staying (620€ for 10 days) so that I could go somewhere else. She said “I’m not gonna refund you” and here she started to look into my eyes, with anger. She got quickly very nervous and aggressive, she started to scream straight in my face at a very short distance. This’ll is NOT ACCEPTABLE. I felt very uncomfortable and at that point I knew I was not going to stay in that situation. I called the assistance of Airbnb and after 1 hour I got my full refund and left the place. The lady way so rude, unprofessional, aggressive and crazy. I would not recommend you to leave money to such people.