This is my first bad review on Airbnb. I had a terrible experience and will never come back. First of all, the building smells like trash. The second you walk in, it feels like you just jumped inside a dumpster. It made me sick, and same with my kids.
My check in process was a disaster. I arrived at 3:45pm and the code to the door did not work, so I went to get the key. Well, that didn’t work either…I tried everything until my fingers turned purple and still didn’t work. At this point I tried contacting the property through Airbnb…no response. Then I found a phone number. The lady wanted to do video call to tell me to turn the key. Of course it didn’t work, then asked to get it out and turn the key around. At this point the key got stuck and wouldn’t come out. She hanged up to call the technician and then called me back to say that I had to take the key out. At this point I’m extremely annoyed. I drove 2 hrs to get here, and at this point I’ve spent an hr trying to get inside the apartment. I told the lady to please send someone to help, which took an extra 30 minutes. It was the office late, not the technician, who didn’t know either what to do, so now she’s FaceTiming with the technician who was out of town. LONG story short, the technician finally arrived at 7pm (over 3 hrs!!!), and fixed the faulty box in 1 minute. I lost my entire afternoon trying to get a key that would work. I asked for a possible solution in case they couldn’t fix it, and they simply said “we don’t have any more rooms available “.
I asked at least to get a partial refund for wasting my afternoon in Valencia, and they said they would talk to the owner, but of course I have not heard from them.
Terrible service from the management company . A technician on site could have solved the issue in few minutes.