It is deacent apartment in a good central location with many attractions nearby. It is nice that they can offer safe parking nearby (extra payment off course). Very nice that they accept dogs (extra payment also). Also it was nice that they accepted our request for later check-out for few hours. Very nice and big private terrace on the roof, we are really sorry that we couldn't use it more because of the weather.
But we had another incident that has spoiled all impressions. My wife has left the jewelry bag in the closet near to the bed and we noticed that the next morning and have written to them. They reported to us that they checked by themselves and they check at the cleaning team and nobody find nothing. We were on the long way home by the car and a lot of our luggage were deeply in the trunk and we allowed possibility that accidentally my wife put her jewelery in some other place than usually. When we came back home and didn't find nothing I came to them with this message as I believe they should get such a message while managing with their people. Answer and reaction from their side was very aggressive and blindly confident that they took nothing, their team is most decent people and maybe we are trying to lie here. I have different view about solving such situations with your customers especially in hospitality business. Some message about their attitude was when I wrote to them during our stay that I am surprised that there is no wine glasses in apartment of wine country. Answer was that customers are the problem and broking them all the time that's why they took out them from their apartments (they running 50 apartments) also they mentioned that everyday they are changing 12 water glases so be aware maybe next time you won't find them. In the same time I have to admit that they proposed to deliver to us wine glasses but we were staying for few days only and I said it is not necessary. I leave for everybody to make any conclusions for themselves as of course always there is a possibility that I am story teller...
I also looking forward to read their review about me (us) as I see they instantly prepared such after their aggressive answer to my message about final findings (or no findings). So it will be interesting after I will finish this review.