A really lovely, clean flat. Spacious too and comfortable. HOWEVER upon arrival we found no external lock box and no code to access the lock box. We were kindly let in by a neighbour who we saw on the balcony. However once Inside we couldn't get the key out of the lock box as the code had not been provided.
We were calling the host for over 2 hours before he eventually answered to give us the code.
I have no idea how we were expected to access the flat as it is impossible to get through the first door without a key, which is inside the building.
Even after 2 hours of waiting in the corridor, constantly ringing the host but getting no response we did not receive so much as an apology. A truly horrific start to the holiday.
The key to the front door didn't work well but the flat was great. We have given 4 stars because the flat really was great but the service was 1 star.