Encarna is a very nice woman. However we did not feel very welcome when we arrived as some features of the listing were inaccurate; the kitchen was listed as well as essentiels but she said to have forgotten to remove them from the listing, and didn't make us feel very comfortable about using them. The dogs weren't very clear in the listing either but they were not the main problem. We left barely an hour after having arrived as we did not feel very welcome there. Encarna was however understanding about our situation.