Stylish airbnb that could be great for families or large groups that is unfortunately not being maintained well. Valencia Guests, which manages the property, are very helpful but due to language barriers and/or differences in expectation, I cannot say my family had a pleasant experience.
Valencia Guests office is conveniently located around 10 mins walk away from the train station to easily pick up your keys. However, the elevators to the underground passage that you would need to take were broken so I would ask the team regarding this especially if you are carrying large luggage. The staff was very helpful - they kept our luggage while we explored Velencia and even stayed later than their normal office hours to accommodate our schedule. The staff was also very helpful in giving us and our taxi driver helpful tips and visual references to the Airbnb since it doesn’t not have a unit number and the entrance could easily be overlooked.
The place looks as it does in the photos but unfortunately needs a thorough cleaning. The floors felt sticky with food crumbs from the previous guests. We could smell dust in the air and on the sheets. I did not bring this to the attention of Valencia Guests at first but had to after my husband broke out in hives the following morning after sleeping in dusty sheets. They were quick to respond with clean sheets but sadly not enough for all the beds my family was using.
I also asked for trash bins for the bathrooms and soap dishes (soap was provided but with no container to put it on) but either there was a miscommunication or they couldn’t accommodate this in time.
Bathrooms sinks are also slow to drain and showers have a tendency to flood the bathroom.
My family and I really wanted to enjoy the Airbnb since it’s nicely decorated and the staff we spoke with were pleasant but I’m afraid I couldn’t recommend just yet - maybe after some maintenance work and deep cleaning, the space could reach it’s true potential.