The location of the apartment is good as it is close to the underground station and to the sea which can be reached by walking for around 10 minutes (although a better beach is in Malvarosa and you will have to take the bus anyway) and close to supermarkets.
The apartment is small for 6 people (5 would be the maximum number) and the beds are not very comfortable.
You can communicate easily with Melissa, but it may take some time to get a response from her. However, she seemed to be very nice and kind via sms.
The check-in is a bit unusual and inconvenient, since you have to find the keys in a proper location carrying your baggages around.
Overall, the stay has been fine and the apartment met our needs. For sure an apartment from which you cannot expect comfort.