Alex was kind until the second day when I got back to the aparment and I was not able to open the door. I rang the bell (it was 7:30 p.m) and he ran yelling at me and slamming the door: "turn on the left. I've already told you yesterday how to open it !!!!!" (it was the first time it happened). Besides the day after he scolded me for leaving the towels in our personal room; he claimed to leave them in his clotheshorse located in the salon (very unhygienic). I totally felt unconfortable, living the entire vacation afraid to do something wrong (i.e. open the door in the wrong way)