Our stay at this apartment was traumatic, since the day after we arrived we our money was stolen. There was no forced entry. Unfortunately once we informed Carla of what happened and that we had called the police, she did not take any action or initiative as a hostess to help us deal with the situation as foreigners. Shortly after we called, the police arrived and Carla never showed up. We expect Airbnb to take the proper action in helping their clients resolve situations like these.