Overall a disappointing experience, I suggested a few weeks before arrival that we met at “around 2pm” when I was not able to arrive at that time (running approximately an hour late that day) she refused to meet (anywhere) and referred the matter to Airbnb. It would have been helpful for Laura to have communicated that the outset that the time we provisionally outlined was absolutely fixed and not at all flexible. I had to book expensive last minute accommodation and forfeited 2 nights plus cleaning, which is in my opinion not proportionate to running an hour late.