The communication was great, they also allowed us to check in early which I was very very grateful for. There was also a place to store your bags before and after check-in. It was also a fantastic location.
When we walked into the apartment there was a very strong smell, I thought it was bug spray so we opened the doors to air it out. After a while I realized it was cigarette smoke that had been in the apartment for a long time.
There is also construction just outside the windows that is very loud starting promptly at 8 AM in the morning. The towels were also very old and dingy, and we ran out of toilet paper. The washing machine was downstairs in a common area which made it very hard to do laundry.