The apartment was roomy and in a good location, close to the centre but it had an underlying smell and there was one toilet roll for two bathrooms for a four night trip. As we arrived late, the host told us we needed to pay an additional €30 (cash) and told us he would have a driver pick us up from the airport and give us the keys to the flat. The driver was late and neither him nor the owner would pick up their phone.
Eventually, the driver arrived and was an erratic driver, who sped through red lights and charged us €35 instead of €30.
On the second day, our key got jammed in the building door. After trying to get it out ourselves (and also asking the neighbours to assist so as not to bother the owner), we messaged the owner and asked to sort the issue out, and he said it was our issue and needed to call a locksmith (despite not knowing Spanish), and tried to blame us for the key being jammed, leaving us stuck outside the apartment. At this stage, I tried to call and the owner declined the call and messaged to say they couldn’t assist.
It was very accusatory and irresponsible, as it effectively meant the entire building was left unlocked (we had somewhere to be, as we were on holiday). Despite the above, the owner refused to take responsibility for their property and tried to argue that we were somehow at fault for a faulty lock and kept trying to shift the blame on us. It’s a real shame as we booked this for a special occasion and splashed out as a result and the owner and these inconveniences really soured the trip.