We wanted to stay for five weeks but left early: IT WAS BROKEN INTO!
One evening, my girlfriend and me went out for dinner, double-locked the door, but when we returned, somebody had broken into and had stolen valuable things (value more than 2000 Euros) - without any damage at the door, so either with a key or because the lock was really insecure. We contacted Sergio the same evening and had to ask him for a phone call - he did not even suggest that himself, even though it was his apartment!
We called the police, they told us that the lock was insecure, probably the thieves had used a special method to open it- even if it was locked. Also the forensics came for taking fingerprints, they called the lock “antique” and “insecure” and told us it should have been changed years ago as thieves could easily open it. Even the looksmith, who came to change the lock, told us it was very insecure. Shouldn’t it be the host’s responsibility to guarantee security?! Also the neighbours told us break-ins had happened before in the district.
Obviously, the safety was not sufficient. Sergio just complained because of the break-in he couldn’t work all day. He told us that because of missing signs of a break-in his insurance wouldn’t pay anything. We asked him if he had made a denunciation himself, he told us he had not. We asked him (WE HAD TO ASK HIM!) if he could talk to Airbnb, and then we had to contact him AGAIN in order to receive an answer.
For him the story was over– not for us. We left the apartment early because we didn’t feel safe, knowing someone had entered the apartment. Luckily, Airbnb helped us to get out, found us another stay and we moved to another, way better apartment.
The apartment was okay. The check-in was complicated as we arrived at 3pm and had to wait for about three hours with our luggage in the city for Sergio as he was busy.