Fernando was always very reactive. He paid us back some money Airbnb had charged us for a change we were not responsible for and offered to pay for an electrical heater. Unfortunately the flat was not clean as we expected. For example the fridge, the microwave and the coffee machine were very dirty with some mould. The bathroom was obviously not properly cleaned since the previous tenant (hair into the shower, bin not emptied). Furthermore some items were missing (dish for the oven, rags) or not in a usable state (boiler, rusty grater). Having written that the offer is fair considering the quality and price ratio and we are sure that Fernando will bring improvements.