They are strict like a hotel, nobody is going to check you in to the apartment.you have to fill out a page of them (they are a company) they tell you that it takes 5 minutes because you do not have to put the expiration date of your document, date of issue, an amount of data. As if what they make you fill up at the airport isn't enough. poor communication, different people answer and you have to repeat the information over and over again. horrible check in system and also little flexibility with schedules