Vivien was fantastic. She was waiting for us at arrival, gave us a quick tour of the apartment and was constantly available to us throughout our three day stay. The apartment was exactly as pictured and had everything we could have needed to make for an excellent, comfortable stay. Best of all, it is located in what we now feel is the nicest neighborhood in Valencia. Great restaurants directly below the house (but bedrooms in back, so you don't hear anything when sleeping) and beautiful tree-lined streets. The building was full of families and couples, everyone friendly. Beds were super comfortable and we slept well. We would absolutely stay there again!