I told Joe ahead of time that I would not arrive until after mid-night. He said it was OK. When I arrived the train station at 12 a.m. I called him several times and I also emailed him, but he did not answer. Since it was my first time to visit Spain to see my 18 year old daughter, and I don’t not speak Spanish, my daughter accompanied me to Jose’s house by taxi to make sure I was ok.
When we arrived, I followed the instructions to press the intercom, no answer, then we called many times, nobody replied. We contacted Airbnb, who tried to help and tried to contact him, also no answer. We spent 2 hours on the street after mid-night to talk to Airbnb. And Airbnb was trying to find Joe. Finally, Airbnb suggested me to go to the hotel. We were about to leave, then Jose upstairs at his window said he was the host, and he heard we were talking to Airbnb!
Since it was 2 a.m. and it was Joe’s fault. I asked if my daughter could stay for the night. He firmly said “No” and he did not even feel bad what he had done wrong. I was not expecting to pay for the expense for my daughter to take a taxi back. Especially it was not safe for a young lady to travel at this late alone. My daughter should not have to go with me to Joe’s apartment if Joe answered the phone to make sure I would check in OK.
If guests have not arrived yet, Joe should try to contact the guests and find out what is going on. Also keeping his phone on so guests can communicate with him if they have trouble to get in his apartment. Joe also knew that I would call him since I asked for his phone number and he sent it to me by email. However, he did not care and went to bed even guest had not arrived yet.
Joe was also rude and no patience while we were talking on the phone with Airbnb. He even told my daughter to shut up while my daughter told him to wait until we finished the conversation with Airbnb on the phone.
Joe needs to show he cares for his guests. His apartment was just above the main entrance. When I was in the room, I could hear everything from downstairs. he had heard we were talking downstairs for 2 hours before he even bothered to came out and checked. Even he knew he was expecting a guest. I will not recommend his place to any of my friends.