Alex and Tanya are super welcoming and accommodating. There are a few flights of stairs to walk up. They have a heater in the room for the colder months, and extra blankets. The pillows were a bit lacking, but I was the only person to stay, so I used both for myself. Tanya speaks decent Spanish, and Alex speaks decent English, but for neither of them is it their first language. If you’re planning on sleeping in, or sleeping during the day. Be aware that the classic black-out Spanish window shades are not present in this room. A lot of light comes in through the window even when the shade is pulled down. Additionally, The door to the room is made of frosted panes of glass, so when someone turns the light on in the hallway, it floods the room with light. They are super nice people!