Our 29th? Airbnb. The location and set up of the flat is great. However, upon arrival there were several issues with broken or malfunctioning items, to the point that I contacted Airbnb shortly after arrival. The toaster was broken, the Wifi would only marginally work, and only on our phones, the fan in the bedroom didn't work, there was a ceiling light that didn't work, there was a coat rack with missing hooks, and an old, broken taped shut refrigerator next to the working one. The host did replace the toaster. Then the washing machine door catch broke. While I don't believe we caused the problem, I've offered to pay for half of the repair cost. I do believe Lucia wants to provide a nice place for guests, and I also think she is still learning about the need to maintain a place if it's to stay nice. Hopefully our experience will be an anomaly for her guests. And we hope our experience with Airbnb Resolution Center is also an anomaly. Messages from them are not translated, can't be copied, and do not show up in the Airbnb inbox, making it hard to know what is going on, and making it hard to respond. there were also at least 4 different representatives I had to deal with, each seeming to not know what communication had previously occurred. I'm not too happy with this experience.