Elsa was quick to respond and had lots of travel information available in the apartment from what to see, where to eat and spots to visit. We appreciated her flexibility in allowing us to arrive a little earlier than normal check-in also. The main issue was with no hot water. I found it unpleasant that we didnt have hot water for showers the next morning after arrival. The boiler was turned off and by the time we noticed it took hours to heat up. This must be a common occurrence because in the apartment instructions it talks about this very issue. I found the full bed mattress to be extremely hard, but my kids said the twin mattresses were very comfortable. I was grateful for the beach towels and all the other extra towels that she provided. Although the apartment is said to be close to the city center, I found it to be further than expected and no close restaurants near by. Having the grocery store near was a plus though.