Appalling: We had to leave the apartment after spending one night as in the evening the wooden shelf supporting the basin fell down whilst my daughter was brushing her teeth and the towel bar also fell down when hanging a small dry (so not heavy) towel. These (brackets supporting shelf and basin and towel bar) were fixed directly into hollow plasterboard, no wonder they did not hold. This was very poor building work. Had the basin fell down on my daughter this could have created a serious accident as heavy on a 6 years old. Another hook fixed with tape only also fell down. We therefore decided to move out of the apartment first thing in the morning. We felt the place was not safe and we were scared to touch anything after the incidents related above. After 1 email acknowledging my departure email, I have been ignored for 10 days until after numerous emails and phone calls I received an email calling me a liar, stating that I stayed in the apartment after I said I left and that my kids must have been standing on the basin for it to fall. I used AirBnb several times and never had any problem. On the contrary we are invariably praised as a respectful and cautious family. I am clearly appalled by such bad faith. We never actually met the owners, the person who handed over the keys was discovering the place as we did. Likewise, we never actually spoke to the owners as were always directed to a call centre with different persons each time having no background of previous exchanges. My first bad experience on AirBnB. To be avoided, by all means.