The location is excellent and walking distance to the Gran Vía and other popular spaces. Lots of bars and restaurants nearby. The check in process was horrendous!
We texted the host immediately when we discovered that the locks were glued and we were unable to get the keys and the host(s) would not believe us. She insisted that we try and try again despite sending her videos, photos and even speaking to her via WhatsApp video call. They just kept saying that the lock was easy and that it was easy to open and it fell very under minding as if I didn’t know how to use a lock. After two hours of waiting another co-host came and realized that in fact we were right about the lock and it was glued and we were unable to get in because they had no spare keys. We stood outside in the street with all our suitcases for over four hours in order to check into the apartment. We checked into the apartment well past 11:20 pm and were able to grab dinner around 11:50 pm right before one of the kitchens nearby closed. The check-in process was horrendous and we did not have a fun experience in our first day which could have been avoided if the host had listened to us from the beginning.
It was insulting to pay for a service and not be able to enter the home until almost midnight and lose our first day there. While the location is great and the apartment is nice, I would be hesitant about the check in experience even though they claim it was the first time that this happened. The apartment itself has good air conditioning and minor bugs (near the bathroom). The location is good and the space is nice but just be aware that the check in process may not be as smooth as one might hope.
Note: we were partially refunded for our first night due to this experience but it doesn’t make it right either way.
I recommend they get a better check in system with a key that used PIN numbers and not one that can be glued or with hosts that greet us at the door.
Due to all of this, I give the stay a 4/5 because the location helps and the space has air conditioning.