Their communication was great. They reached out a week prior to our arrival and we kept in touch throughout. We had to change the time of our check-in and they were very accommodating. We only had one issue, where we didn't have hot water. It was a easy fix, which they made right away. The apartment was great, in a great, vibrant area. It can get pretty loud in the evenings, but you really can't hear that from inside the apartment when the windows are closed. And there's a pool! It was a great stay, just wish we could have stayed longer.