Gorgeous little flat in a great location. It was very easy to get the keys while Peppa couldn't hand over in person. It was all very clean, aircon and fan available on the mezzanine which was great. Everything is set up to make the experience as easy as possible. You have to be prepared to get up and down 4 floors but that actually was fine too (and we knew it beforehand!). She's made sure you felt welcomed and everything labelled and indications are very clear.