Belinda was very welcoming, she gave us useful tips on how to get around in Madrid and provided us with a map. She helped us find cheap parking near the apartment. She was even kind enough to call to make reservations at a restaurant for us, as we could not make international calls on our cell phone. The apartment is exactly as pictured, very spacious. It has everything you need and more. Great location as well, close to Retiro Park and Prado museum.