Ines was very kind and responsive. Even though she was not there to meet us, she had someone else waiting for us who was very nice. Of course ideally we would have met her in person but otherwise it was a very nice experience. The apartment is very clean, organized and comfortable even for our short stay. The location is excellent and safe and you can walk to all the major sights, even the west side with the museums in about 30 minutes. The area is relatively quiet as well.