Guillermo promptly responded to all our questions before arrival. Elise was awesome. She booked our taxi from the airport (holding a sign with our names. She was waiting when we arrived at the apartment and kindly helped with luggage up the steps. Elise showed us everything and asked several times if we had any questions. We came to Madrid with no plans, Elise showed us on a Madrid map several places of interest and also provided metro map; we had a great time. Apartment was very comfortable & clean and we have no complaints.