I tried getting in touch with Veronica for suggestions of places and to see if I could check in earlier as I had an early flight. I didn't receive any response until after I contacted airbnb. and even then it was from another person that worked with Veronica. I only received one message from Veronica and it was to kind of complain that airbnb kept sending her messages because I wrote them. By then I had settled the time with this other person, after that it all worked out. But up to the day before I had had no contact with any of them which frustrated me. There's also cameras inside, they are looking at the door, but the bathroom being so close i don't know how much it catches and it did concern me a little.