Paulina was excellently organized in the run up to our stay making sure to contact us in English (even though she isnt an English speaker) as well as Spanish and we really appreciated the directions of how to get to the flat from the airport with the subway - so easy! The flat was exactly like on the photos and perfectly accommodated all our needs. Location was Ideal and the two minute walk to Pacifico station meant we could pop in and out of town a few times a day if we wanted. Ariel, Paulina's friend who did the handover was very friendly and helpful and answered any questions we had. We really loved the authentic Spanish apartment with a gorgeous interior courtyard and even made friend's with Paulana's lovely neighbour next door. We would certainly recommend this flat for anyone wishing to explore Madrid.