Communicating with Silvia was very easy and she has been super flexible with us. We were a group of friends flying in from different cities at different times and she graciously accepted to hand the keys to the first one who got there eventhough it wasn't me. The place is lovely, very central and near all the main attractions, very quiet and very clean. Fantastic! There is everything you might need plus check-in and check-out time are flexible which I find really great.