I was unable to let Soraya know we were running late for our arrival but she was amazing when we finally got there. The apartment is in a fantastic location with a terrace that is perfect for breakfast in the mornings while you watch the city come to life. Very quiet and comfortable with everything you would need in a base while you explore Madrid. Plaza Mayor is less than a minute away and many free tours leave here and Puerta del Sol is less than 5 mins away with shopping galore and easy access to the metro. Definitely recommend Soraya as a host and this accomodation as a perfect base to get to know Madrid.