Rutilio was very helpful upon arrival in Madrid. We had lots of luggage and he helped with the luggage and told us where we could buy sim cards. He spent some time telling us about the neighborhood and there were lots of leaflets about the attractions in Madrid. He also left a USB in the TV that had short clips on the history of Madrid and the attractions. The apartment is in a perfect location, a 10 minute walk to everything. Even though the apartment is in a busy area, it is very quiet at night. It is a well equipped apartment with an oven, hob, fridge and washing machine. We stayed there for 8 nights and found it perfect. We would highly recommend staying here. Perfect for couples or a family with a small child.