Rosa was very sweet and helpful throughout our stay. The location is pretty good being very near la plaza mayor, and in walking distance of all the attractions we wanted to see while in Madrid. We felt that the space was a bit too small for our stay of 5 nights and it appeared larger in the photos. However it would have been perfect for 3 nights or less. The bed was not very comfortable as well. Rosa communicated with us very well and the check in process was smooth since she lives right next door.