Melvin was not only responsive, but incredibly quick and caring when we asked questions. We showed up a little early for checkin and within 10 minutes he had a colleague show up (melvin was sick) to help us get settled. Furthermore, the space is simple and small, but perfect for a couple. If you want to be in the center of Madrid and plan on being out and about, the location is perfect. Many great cafes and restaurants all around. We also felt very safe, the area is very nice. Highly recommend!