Hello all travelers,
I just want to first state that I have never written a negative review as I do believe in positive energy and Karma and I know that this is how many people make a living especially through difficult times. I would also like yo mention that Ana and her sister Miriam seem like they are very friendly and kind people and this review is not a reflection of them as people but more so how you handle negative experiences.
Right on the website it states that this Air B and B is in a busy area on a very quiet street. I booked up a 4 night stay as I wanted to be closer to some of the museums and busy areas prior to heading back home to the states. The communication with Ana was great and overall they do a decent job trying to tidy things up in that space. The problem came in on my first evening. Across the street is a small bar that gets very very loud until past midnight. That doesn’t bother me as much as the early a.m. screaming and constant loudness that happens after the restaurant closes. I let the first night slide as I just was trying to enjoy the experience and figured it was just a loud night on the street. The second night there was multiple men screaming and healing for the police banging on barrels and doors for almost 3 hours right below the flat. I stood out on the balcony and took videos as I truly could t belive it. It was out of control.
I decided at that moment that I couldn’t stay there anymore as I also needed to sleep more than two hours in order to return home with only two nights remaining. I kindly let Ana know that I would be heading off, left her some fruit In the refrigerator and I did let her know that I realize some things are out of her control.
I was returned only $58 of my $600 that I spent for 4 nights with still two full days and night remaining. I left the place spotless and I asked Ana to kindly consider increasing the refund. I didn’t want it all back and I’m happy I had a place to rest my head. She basically said that I need to deal with Air B and B for any further issues and that this has t happened before.
Honestly I am glad this never happened to her before as it seems like she has had many people who stay there. That doesn’t mean when something does happen that you ignore it and treat your customer unfairly. Where I come from you handle situations like this with class, you own up to the responsibility and you take care of the one person who had a bad experience bc there will be many many more that will pay it back that have good experiences. Overall I was disappointed that they could t understand basic fundamentals customer service and were more interested in keeping my money versus taking a step back and understand how horrible the experience was.
I do hope them the best and wish them well and perhaps they will learn how to better tackle negative experiences bc $540.00 for a horrible two night stay with a total of 4 hours sleep is just not acceptable when I am staying at a beautiful hotel up the street for $100 per night, spotless, quite and fantasist customer service.
The benefit of air B and B is to experience culture, peoples homes , give back to the community and to be treated fairly. They missed the part where you are supposed to give back to those that respect you and want to lift you up by being a guest I. Your home.