They were very welcoming, as we sat down and chatted, getting to know each other, for the first 15-30 min. They also were very helpful in providing all the information we would need to know, for our stay, the local area, the greater area of Madrid, and helping us figure out departing travel plans. After getting settled, we then sat down together for lunch, which was also very welcoming. It honestly felt like we were just visiting family.