Check-in was a pretty inconvenient experience. We arrived early morning into Madrid, but we didn't want to pay the extra 3 euros PER luggage to store in his office. After waiting till 1pm we called the host and he said he would be there in 5 minutes. After 5 minutes, he emails us in Spanish (knowing that we cant understand so we had to sit there and translate) stating that the place was not ready. Unsure of what to do we called several times, no answer. Finally a lady picked up and met us at the place. We went inside and the place was a huge mess. The cleaning lady was still in there and she took over 1 hour to clean the place. I understand that the people prior to us made a big mess, but the host could have communicated and possibly offer to store our luggage for free for the inconvenience. After a flight from Morocco, all we wanted to do was to have some privacy and use the washroom at the time we expected. The place was clean, but there was hair all over the sheets. Also, i ended up using the ZARA wifi, because the wifi was horrible. The only thing good i should say is that the location was very central. Otherwise, based on other reviews, this place is a hit or miss with the experience.