Jose Maria was helpful, communicative and accommodating throughout our stay. He also allowed us to drop off our luggage earlier than our check in time, which was appreciated. However, the water heater was broken for a day and a half of our two night stay. Jose Maria acknowledged this issue and tried to install the new water heater himself, but wasn’t able to. He had a technician come late in the afternoon on the second day. While we appreciate the effort to correct the situation, it was an inconvenience for my husband and I as well as uncomfortable. The floors were also dusty.