We really enjoyed the layout and location of the apartment. The area was accessible and close to the train station but was in a neighborhood with great local spots. Our last night we got locked out a little after 9. We did not hear back from Paula until the next day but thankfully were able to reach Oscar. Unfortunately the situation left us slightly panicked as we did not hear whether we were going to be let into our place till close to 11. We did not mind waiting but would have appreciated if someone could have responded sooner.