I chose to rent this apartment because there was going to be a pool available. I sent a message to Elizabeth when I landed in Madrid asking about the pool’s opening hours. She replied that the pool was not open and would not be available during my stay. It was stated in the ad that the pool would be open from 20th of may and I arrived a few days later. They should have informed me about this and the ad must be changed since they can’t offer what stated in the ad.
The AC was not working either. It was 30+ degrees in the apartment. Elizabeth asked me to send her a picture of the thermostat, but I didn’t hear anything after that. When I checked out she said that someone was going to take a look at it but that didn’t help me anything since I was checking out that day.
The communication could be better. Elizabeth replied late and sometimes she never replied at all. I got information about check in the day I arrived even though I asked about more information several days before I arrived. The day I was going to check out, she changed the time three times.
Unfortunately I’ve had a bad experience and since the apartment didn’t have a pool which was stated in the ad, and the AC wasn’t working, I asked about a refund/discount, but they never answered. I recommend to look at other places before booking this one.