The apartment is well located, quite near Santiago Bernabeu. The check-in process was easy (we arrived by 4pm), meeting the staff that was cleaning the apartment and allowing us to let the luggage at the apartment.
Unfortunately during our stay the building's hot water didn't work for 2 days so we had to take shower with cold water. The host Carmen was fast in her answers, we contacted her only regarding the hot water incident but unfortunately the failure couldn't be fixed until 2 days later.
The cleanliness of the apartment was just acceptable, but for example the shower had mold and under the sofa was full of dust.
The neighbours were noisy and we couldn't rest properly, please consider that our profile was a couple with a toddler, so maybe for young people it might be ok (by the way, I wouldn't recommend this apartment to families with small children, since is located on a seventh floor and the balcony fence is quite low, so we had to keep continuous attention that our child didn't go to the terrace).
The equipment was very basic (almost no amenities, we had to bring our own shampoo, detergent and dish washer tablets) and quite outdated (for example TV and washing machine were very old models).