Neglected property with fine potential, lack of good attitude from host. We use to travel to Spain up to several times per year because always have enjoyed Spain so much. In 2016 we have been in Seville and La Zenia . In 2017, apart being in Madrid for Valentines, we are visiting La Zenia again, the same property which we rented last year because we were extremely happy with our choice. Culture, climate, food, hotels and customer service have always been so great for us in Spain, therefore we continue coming back every year. With the exception of this property. This is the first time I give a negative review for a private property. This time it went really wrong. I would not write all this, if the host agreed to compensate us financially, but she turned down our request. Well, here we are. 1. We chose this property only because of the indoor jacouzi. The choice was between several luxury hotels with spa or this apartment. Last Valentine we enjoyed very much staying at a doble-floor roof sweet with a private terrace and jacouzzi in Seville (hotel Casa 1800), this was a fantastic hotel and a fantastic holiday. Imagine our surprise when we discover the jacouzi in Madrid being is out of order. 10 cm hot water, just covering the bottom, is all we got. Hot water stopped runnig after 15 minutes. We asked the host to fix this. The reply was that te plumber would not come on Sunday – the day we sent her a message. (Remark: Of course, in the city as big as in Madrid it is only a question of money if the plumber accepts to come or not if you have an issue on Sunday. )The next day the host informed us that the plumber came and it is us (!) who misinterpreted the way the jaccouzi works and that with two(!) people in the bath and cold water mixed with hot it will be enough to coved the air holes near the bottom. This is just outrageous, we thought, isn’t it normal that you area ble to cover your BODY with warm water taking a bath and never think of things like that?! Understand it if you can. We tried several times the proposed system but it was impossible, the water did not reach even 15 cm from the bottom before it turned ice cold. Instead of addressing the issue, the host continued feeding us with information that never before any guests complained about teh jacouzzi. To us the whole thing seemed pretty unreal. Wish this attitude this person (whose name is by the way Lola) should never get into the customer service business. She probably thinks it is so easy to make money on property rentals and she probably expects there never will be any issues requiring money and work. . In fact, renting property is hard work, requiring attention to details, frequent inspection, attention to any issues and willingness to...