I clearly asked for two beds before arrival and was promised it would be done. However, only one bed was made for my arrival and no second set of linens was even left. The towels were disgusting, dirty, with many stains, which was beyond rude (I even took pictures to report). The fitted bed sheet was old and had small holes. The dishes in the kitchen cabinet were greasy and I had to start my day by washing the dishes. The 'air conditioning ' unit in the bedroom is actually a very loud useless fan. The actual air conditioner is in the living room, but the cold air doesn't get to the bedroom, because the bedroom is under the angle. The fabric on the couches in the living room was also kind of old and not pleasant to sit on. The apartment is quiet and the building is nice. The plaza is gorgeous, but very crowded and loud, with lots of touristy restaurants. Many homeless people sleep there and it smells like urine everywhere along the perimeter of the plaza. The place is also next to the Sol train station. The area there is dirty, crowded and not very pleasant. Check-in/ check-out was easy. WiFi worked well, so as the shower, toilet, kitchen faucet, electric stove, and the small TV in the bedroom we're in good condition. Cleaning supplies were also provided, and all instructions were clear and concise.