+ very quick responses from Michael
+ washer/dryer + kitchen is very convenient
+ apartment is clean and all new amenities as of writing (Nov 2015)
+ included shampoo/soap in the shower
+ excellent central location in Madrid and close to subway
+ nice view from balcony

Things we didn't like:
- the place seems best for 2 people because it is small and there is no window for the person who stays on the futon
- wifi issue on the last night and we couldn't get it fixed
- insufficient shower hot water later in the later morning; mostly took cold showers
- bring your own toilet paper, but you can at least find some at the nutrition stores nearby