Raul really came through for us after our flight was canceled due to an Air France strike, requiring us to spend 3 additional nights in Madrid. He was unfailingly polite and helpful, and went above and beyond what we could reasonably have expected from a host. His communications were always prompt and friendly. He really helped us to overcome the stress of having to reschedule many things on the fly, settle down and enjoy a few extra days in Madrid. The apartment is in a great location and is even nicer than the pictures make it seem. It was a pleasure to stay there and to meet Raul in person. I hope to have the privilege of doing so again.