Elsa was very helpful and always answered promptly when needed. We asked if she could arrange to pick us up at the airport when we arrived and she was able to organize that. It was great not to have to find our own way to the apartment. The apartment was super clean and extremely well supplied. In fact, Elsa left coffee pods for the coffee machine, croissants, sweet breads...etc. It was all very much appreciated. The apartment was well situated....safe, quiet area and within 15 minute walking distance of all sites. We would definitely stay with Elsa again and do recommend this to others.