Ursula is very nice! It may be important to be able to speak a bit of Spanish, because she doesn't understand any English. The appartement is right next to the Plaza de Espana, which is amazing. And the room is perfect for one or two people to stay in. It's a bit cold in the house and unfortunately there were no heaters, so if you're staying during the winter make sure to bring slippers and sweaters for inside the room.