The house was spotless, in a good area. But unfortunately I went through a very bad experience, on 9.03, my husband and I went out in the city, and when we returned we tried to enter the block with the application that they gave us to we use it and unfortunately the door was locked, I called the person in charge of renting the apartment with whom I communicated on the Airbnb page to the phone number they provided us and no one answered. Later I called the other apartments that were in the same building and another tenant answered and unlocked the door. I asked her not to lock the key anymore because we didn't have one and not to encounter the same problem. The second evening at 10.3 at 23:00 we returned to the apartment mentioned above but the main window was locked again and this time after many unsuccessful attempts we went to some friends who lived in Madrid we sleep with them until the morning when we hope that someone will answer the phone and solve the problem. At 8:20 am on 11.03 am the same person I contacted earlier and I communicated to him the problem I had the night before he answered the phone and promised us that he would find a solution . Waiting in front of buildings without any power and not sleeping, we called him several times and finally after 30 minutes he answered and told us that he was not in town. I asked him if he had a spare key in case of an emergency and if anyone could bring it or if we could go and get it. I went to a restaurant 5-7 minutes away with the uber and I took this spare key with a code received from him. We
Returned to the original address where I had rented the apartment and unfortunately this key did not work either. I thought it was a bad joke or that I lost my mind after 12 hours of sleeplessness and stress. I called him and told him the problem and he asked me to send him a picture with the key I had received, which I did. He said that's the key and I have to try harder because maybe it's a problem with the lock or the key because it's new. I tried for 30 minutes to unlock the door with that key but without success. We communicated with him and he asked us to calm down and go have a coffee nearby until he finds a solution. Around 10:30 I wrote him a message on the Airbnb chat where I told him that if he doesn't solve the problem I will call the police and they will break the lock if he doesn't solve the problem by 11:00. He asked me not to do it and that he would solve it as soon as possible but still ignoring our desperate calls. At 10:50 I arrived at the nearby police station where I told him again that I was filing a criminal complaint against him at that time and as soon as he read the message he called us and in the meantime a girl by name arrived. Beatriz unlocked the door. He promised us that he would take revenge on us and the trauma he had in those days and so far we have not received any message apologizing for what happened. This is our unfortunate incident in Madrid at Calle Alustante 28, Bajo A.