The apartment is just as described "charming!" and Paula is wonderful at communicating with you before and during your stay at Madrid! The apartment is also VERY close to popular tourist areas and there are MANY restaurants on the street near the flat. HOWEVER, our biggest problem (nothing about the apartment or Paula) is that it is very loud late at night due to the people waking by and cars/motorbikes revving their engines. I am not a light sleeper, but we did not sleep well during our time in Madrid due to the noise level. It also didn't help the the trash and/or street cleaners came by 2 out of the 3 nights we were there...at midnight..to compact trash/make noise for over an hour. If you are a deep sleeper, or being earplugs, then I would definitely recommend this apartment to you!