Though we never met Ramon personally my experience with him was very professional and helpful. The apartment is gorgeous and located perfectly in Santa Ana square. Of all the flats we rented during this particular vacation, this one was our favorite. The decor is elegant, the space large and comfortable. We wanted to stay longer simply because we felt so comfortable there. We enjoyed the Flamenco show that is just downstairs from the apartment. We really enjoyed the restaraunts located close by. After checking out I realised I left a pair of shoes behind. Ramon arranged for us to pick them up when we travled back through Madrid and followed up with me to be sure I got them. We would love to stay there again.