Good location off of Gran Via, on a obscure street. The managers had very poor communication, to the point, with them knowing our flight was to arrive before 10 am, and we had questions about luggage, we began communicating at 8 am. When they finally picked up, the gentlemen said we don’t work before 10am. Sorry, traveling across the globe and getting that as an answer is crazy. Also the luggage situation was handled extremely poorly. They send you to a location about half a mile away, and the luggage storage location never even worked. What a mess. Finally, the water was cool at best, good luck showering. It was clean though and the beds comfortable.