Great location in a tourist hotel close to everything in Madrid. Very clean. We especially appreciated the generosity and flexibility on a late check out. Communication through the service that Alejandro uses to manage the property was a bit quirky. We filled out the online form to give a two hour time range for our arrival time, then got several more communications in which we provided a fifteen minute time frame for our arrival -- the best we could given the vagaries of transportation. Still, the service kept asking "Where are you now?" which was a bit annoying given that we were trying to get there. The information we had previously provided didn't apparently make it to the person who helped us check in. The key card did not work consistently. Twice during our two-night stay, we had to go down to the front desk and ask for the card to be updated so that we could get into our room. There was no dishsoap to wash dishes we used. The TV turned on automatically one morning before we were ready to get up.