Alex was the best you could possibly expect. When we arrived, we faced a problem where the elevator was going to be out of commission in the building during the visit - a big problem as my father is getting up there and the flat is on the 4th floor. We spoke to Alex, who was working abroad, and he instantly jumped on the case - contacting the building manager to get the elevator works rearranged. It's this kind of personal touch that makes all the difference, and we couldn't be more appreciative.

The flat itself is great - perfectly located, spacious and comfortable. And with an induction cooktop to boot, it's perfect for foodies who like to hit the markets in Madrid and then cook.

I can't recommend Alex highly enough.