To start with the Super host was super rude, accusatory, condescending, unhelpful, unresponsive, inconsistent - my daughter booked it en-route marked 1 visitor by mistake, our first message was we are coming in as a family, despite that they accused us of lying!!! And rudely said next time book ahead of time!!! wife immediately pays the difference, They leave without showing the heat, despite my wife asking- it was on during the day - off at night and was freezing - no response, and my wife fell sick first and then my daughter coz of this, this lady over 3 days first comes up with a BS story that heat is turned off per Spanish regulations, then we have to learn to sleep in the cold & not attempt to sleep with no clothes and no comforter lol we needed to think about the environment, we don’t know Europe and we turned It off ourselves - when we needed to use the dead stove again the response was use the kettle lol - have the whole chat history if anyone needs to see it - HORRIBLE