Jose had his apartment set on "automatic book". I booked the apartment and he informed me he didn't understand why it had booked without asking his permission, and told me he could not accommodate me. However, Jose never cancelled the request. He kept my money. When I emailed him asking a refund, he informed me nicely that he didn't know how to. However, niceness doesn't change the fact that I unfairly paid for a service I never received, and now Jose will not respond to my message nor has he refunded my purchase. I was polite and patient, but I am now quite upset. I can't say anything about his apartment, but I would never suggest booking with him.