Andres gives exceptional customer service. The apartment was clean and well located. I would not recommend it for couples with young children as the stairs are quite dangerous in my opinion. Otherwise, accurate description and nice place to stay in Madrid. Nice parks, restaurants and cafes at walking distance. Andres does offer late check-out if possible which helps a lot if you are traveling in the afternoon as you don't need to carry around your luggage since the morning and it gives some extra time to enjoy Madrid.