The place is at the very center of Madrid, a few steps from Gran Via. I really like that they have a great terrace and jacuzzi (this one was not open due to health restrictions of Covid), big dining room where you can eat, work quietly and socialize with other guests. The receptionist who attended me was very kind and let me check in even before the regular check in time. The locker room is also very helpful in that you can open and close your locker whenever you want it for the alloted time that you pay. So if you have an evening flight, you can still tour the city without your luggage with you. In general, the place and the staff are great.