Location is good, apartment looks good.
We had two big problems one was the water heater was bad and second the AC is not sufficient for the whole apartment.
They came two times to look at the AC they said that it was working but it was not sufficient for the whole unit because we were sweating when we were sleeping and there’s no ceiling fans or any other type of fans that can help with this problem, there is only three small windows that go to the center of the building and you cannot open them because then you will hear the noise of the other apartments.
The condo is situated in a very busy street, only police cars can pass by that street because you have the police station right next to the building so there’s only people walking on it and sitting at the cafés in the area talking and yelling.
With the water heater they told me that I can fix it with a video call.
I was in vacation and I was not going to be a handyman so I told them that they had to call somebody to come and fix it.
The first person that came just took a quick peek and said that the WH was working without testing the water that was freezing cold so they text me and told me that everything was fine.
That night we came all tired and with a shower in mind and we had to take one with super cold water, yes in August cold freezing water.
It was night time so until the next day we could ask them to come back and they did and they told us that the unit was bad and they had to replace it. But it will take them two days to do that… we said we wanted a refund and they said that they were sorry but they cannot… so we ask to cancel our last day in Madrid so we went to a hotel to take a decent shower.
The service was bad… we thought we were renting from a Person, but it is like a management company doing all the work so they don’t take care of the guests renting the unit.
Madrid was beautiful and we had a blast but a very bad experience with this condo! We decided to give them a chance since there was no reviews and we paid our price! Vacation with cold water and sweating while sleeping.