We arrived at this beautiful building in the heart of a lovely district fully expecting to
enjoy our last 3 days in Madrid. There were three of us traveling throughout Spain for nearly
Four weeks with three large suitcases.
When we got into the lobby, the elderly doorman, who spoke no English, pointed to the
Lift and we saw the sign that it was out of service. I walked up 3 flights of narrow marble
staircase to see how we could manage to get our luggage up there . There was no way.
The host was contacted in Barcelona and was rude and said “cancel the reservation”
Then, after 3 more phone calls in which he said the elderly man would help us carry up the luggage,
I explained that one in our party had a bad knee and could not climb the stairs. After guaranteeing me
a full refund, we started searching for a hotel. Because of a holiday and football, there were no hotels available in all of Madrid. Ultimately, we found a place in the Plaza Mayor, with an elevator, but the 3
Of us had to share one room.
To add insult to injury, the Airbnb host charged us $300, including cleaning fees, for an apartment we couldn’t
access. I have an open case with Airbnb. They have not been helpful.