I would not recommend staying in this apartment. The apartment’s AC was not working correctly (we set it to 18 and it did not get below 26/27 while we were there). Also, the floors were dirty, the bathroom toilet had a strange dark liquid in it upon arrival, and the kitchen appliances were dusty. The walls were also stained from moisture. Future Airbnb customers should note that Juan asked to message on WhatsApp rather than Airbnb’s messaging platform, which is unusual. You should pressure him to only message you through the Airbnb app. He was very open to giving me a refund at first, as long as I left a positive review. When he returned to the apartment to check on the AC he said it was working perfectly and he would not refund me anything (but ALSO said that he would be replacing the AC unit - if it is working well, why replace it?). After I escalated the issue to Airbnb, Juan said that he would refund me as long as I left a good review. At this point I told him that I had escalated the issue with Airbnb and just wanted them to decide. Airbnb gave over a 50% refund for my stay.
Juan also said that my boyfriend left a pair of underwear in the sink and that it was “unhygienic.” When I asked my boyfriend if he left anything, he said no! I have to admit, we left the apartment at 4 am so it is possible, but my boyfriend has never left underwear in the sink before (at home or staying anywhere else), so I’m not sure why that would happen now. I asked Juan to send me a photo of the bathroom and he said he didn’t take one. Overall my communication with Juan became quite uncomfortable. I would never stay in this apartment again, or suggest it to a friend. I have very good reviews from all other places I have stayed with Airbnb - both with and without my boyfriend.