After we booked and before we arrived, Santiago communicated with us, providing us with specific information that we would need to get to the apartment. He went above and beyond by arranging for taxi pickup at the airport. Since our flight arrived so early in the day, he arranged for Jamina (Sp?) to let us in early. That was so wonderful!
The apartment was well located for walking and metro to various sites. Santiago had a huge basket of site brochures and information as well as notebook of suggestions for shopping, groceries and restaurants. The apartment was spacious, inviting and well lighted and equipped for the four of us. Santiago had a bottle of red wine for us on the table.
Santiago truly is a Super Host and I highly recommend his apartment for a stay in Madrid, especially if you are visiting the palace and museums.