Paula was largely communicative and helpful in providing us with everything we needed to enjoy our stay in Madrid for the night. The apartment was well clean and lovely to be in. The only real downside as we saw it was the lack of an elevator getting our heavy bags up a few flights of steps. Would also just give a heads up that the check in time is indeed the hour you'll be able to get in. I thought we had effectively stated our desire to gain entry earlier in the morning, but that turned out to not be possible. So just keep that in mind. Otherwise it will make for a great stay! Thanks Paula!