Ramon was a great host and his apartment was perfect for our trip to Madrid. The apartment is quite spacious and is in a great location, walkable to everything we wanted to see in the city. One of the people in our group did not receive her luggage at the airport on time and Ramon facilitated how would be best to ensure that we received the luggage. The apartment building has a part time concierge, which was very helpful. Also, at one point, we were locked out of the apartment due to difficulty with the key and Ramon coordinated someone to come and open the door for us. Very communicative and easy to reach for any issues and quick responses. I would highly recommend!