Communication and check-in was easy. Paula was friendly and checked-in occasionally to see if we needed anything. Apartment was clean and tidy, and AC, washing machine, other appliances worked well. Location was great--an easy walk to Atocha train station, to the main tourist sites, and many great restaurants. And even though it's close to the hustle and bustle of the city, the apartment provided us with a peaceful respite for the end of the day. We would stay again!