The apartment is in a fabulous position and has a lovely balcony over the Plaza Mayor. However:
When we arrived in the apartment it was filthy.
1.	Un-flushed disintegrated faeces in one of the toilets
2.	Toilet paper and diarrhoea stains in one of the toilets
3.	Urine stains on the rim and urine dribble on the front of all three toilets
4.	Filthy bathroom floors
5.	Dust and hair everywhere, under beds, in the cupboards, on the skirting boards, and other ledges, tables, and bathroom window sills
6.	Sticky kitchen bench
7.	Dirt and bits of old food in the (empty, no bag) rubbish bin
8.	Bits of old toilet paper on the bathroom floor
9.	If you walked around with bare feet your feet ended up black and dusty especially after walking in the bathrooms.
10. The apartment smelled like sewage.
11. We found a pubic hair on the range hood in the kitchen.
14. Dirty kitchen drawers, shelves and dirty utensils in the kitchen drawers.
I took photos and sent them to the host. The host sent the cleaner she arrived about 4.50 pm the day after our arrival. We went out, we returned at 7.30pm. The cleaner was already gone. She had done very little. The kitchen bench was still sticky. The bathrooms were still filthy. Two of the toilets had had their rims wiped over with paper towel, but were not clean. The paper towel used was in the rubbish bin in the bathroom. Faeces stains remained as well as urine stains down the front of the toilets. There was old, dry and caked on urine and dust under hinge on one of the toilet seats. The bathroom floors had not been washed. There was still dust under the beds but there was also dust on top of my son’s bed. The cleaner had just stirred the dust up.
I was not happy so I went to the shop and bought some rubber gloves and cleaning equipment and spent over two and a half hours cleaning the bathrooms. I cleaned the toilets, the shelves, the basins and the floors of the bathrooms on my hands and knees. I went over one of the bathroom floors many times and the cloth still did not come clean. I cleaned one tile on the kitchen floor with a cloth, soap and a toothbrush just to show the contrast. I took before and after photos and emailed them to the host. After my cleaning, the bathrooms were at least habitable although I did not clean everything. The owner owes me an apology for the state of the apartment and for not communicating with me. He also owes me a thank you for the cleaning I have done which will also benefit his next guests and for alerting him to the deficiencies of his cleaner.
Jorge does not live in Madrid, he needs a supervisor who can check on the cleaner and make sure the standards are suitable adequate.