Dana was very professional and helpful. The apartment is on the second storey above a pharmacy. We liked the layout and cleanliness of the apartment. The location was also superb, just 50m from Gran Via and right across from a police station at that. It couldn't be any safer. There are numerous cafes/restaurants serving a wide range of food all around so we were spoilt for choice. El Corte Ingles is 10mins walk away and they have a huge supermarket. Overall we felt very at home staying here. Dana kept offering her help with whatever we might have needed. She even volunteered to help us with our laundry. As it turned out, the clothes washer was not in our apartment. Instead, it was in the neighbouring apartment unit that Dana uses as her office. As there was no clothes dryer, Dana provided us with a drying rack. Detergent and softener were provided. One other observation is that there were no blackout curtains/drapes to block out the pinpricks of light that came through the roller shutters.