Alicia was a very professional and accommodating host. The apartment is exactly how it looks in the photos. The bed was very comfortable. My only complaint is that it is right next to the "Time Square" of Madrid and my husband and I much preferred areas of Madrid that were not necessarily in a 10 min walking range to the apartment. That said, I would highly recommend this apartment as it was very spacious and comfortable. Also, there was one area that was very close walking distance which did have a very "local" feel so that was really nice.