Victoria's apartment is clean and perfectly located for access to central Madrid on foot, however I cannot whole-heartedly recommend her place because of the third-party service she is using to manage the bookings. When our flight was delayed by 2.5 hours, we were made to feel like we were personally at fault for being late for check-in. Despite providing our flight number and a notice of the delay well in advance, we arrived in Madrid to a phone call telling us if we didn't get to the apartment within 10 minutes, we would lose it. So the first thing we did on our vacation was run through the crowded subway system of Madrid with our luggage trying not to lose our booking. I understand flight delays are frustrating for everyone involved, but what can a guest do in this kind of unavoidable situation but get there as soon as humanly possible? We would have been happy to reschedule the check-in to a later time in the day, but were not given that option. All of that said, the representative from the hosting service did wait for us long enough to check-in, and the apartment was beautiful, as pictured in the listing.