Sara was quick to answer when we had problems at the unit. There was very loud construction happening in the hallway, jackhammers, and everything. The host who showed us in seemed to not care about the construction and didn't have any answers. One we decided to stay for our two night vacation in Madrid we realized a few other problems: No hand soap in the bathroom, no detergent when a washing machine was advertised, very limited kitchenware. Very uncomfortable and loud bed. The shower didn't drain (possibly due to construction). One small roll of toilet paper. Again, Sara was very quick and apologetic, but it was an accumulation of many unfortunate problems.