Lorenzo was very friendly and helpful, responding quickly to all communications. He even offered - and made - arrangements for a taxi to pick us up at 5:30 AM for our trip to the airport. The location is very convenient; I was concerned it would be far from Madrid Central, yet everything is close by. It was faster to walk to the Prado or Palace than to take the metro, even with a metro stop nearby! Bring your earplugs; this is a city, and in Spain many stay out into the wee hours of the morning. So we heard folks in the street off and on through the night. Bed is in a loft with a narrow staircase. Kitchen is well supplied with dishes, pots & pans, and several grocery stores are close by. Our favorite was a block away. We'd stay here again.