Wendy has written FALSE AND MISLEADING information in her announcemnt, and SHE REFUSED to help us. I strongly advice to AVOID this apartment, but if you go there know that you are totally abandoned to yourself, whatever happens. SHE REFUSED TO HELP FOR A BIG PROBLEM AND REFUSED TO HELP WITH A SMALL PROBLEM, without ever apologyzing. First, the apartment is NOT for three adults, she has declared in the caracteristics of the house "1 bed 1 sofa", the fact that in the description of the house in english she wrote "one bed as sofa" is very misleading, first of all because in english it is "sofabed", and secondly because if one, not being mother tongue, wonders what she means, one checks on the characteristcs, where she specifies "1 bed 1 sofa". But it is indeed two sofas, the bigger one is only 1.80 meters (not the 2 meters a bed should be) and with 2 cushins as matress, so very unconfortable to sleep in with an orizontal division in the middle. She refused to send a proper size matress of 2 meters (even a cheap foam one on the floor would have been fine) and told us we should just GO AWAY!!!!!! As we could not find a comparable apartment on a saturday evening, (obviously all the nicest ones were taken, and those free either were too expensive or did not meet at all our needs, the only two that we contacted did no Not being able to find another apartment that would suit us, Owhen asked to at least reduce the rent, she a gave us a trivial reduction. Secondly, the kitchen is very poorly equipped, not even a salad bowl, no dish towels (we had to use our bathroom towels), no salt and pepper shaker, no container to heat up dishes in the microwave and no lid to cover dishes in the microwave to avoid the food to dry and protect the oven. Finally, Wendy also refused to fix the light bulb of the night table, because the lady in charge in her place does not live in Madrid. Now, it is the responsibility that everything works in the apartmentand the fact that the person in charge does not live in Madrid should not be an issue, or she should find someone lining in Madrid to assist her guests! The person in charge should check that everything works , and if something is not right, she should fix it. And not only Wendy never apologyzed for the inconvenience, but also wrote scornful messages, treating me like an idiot. She even scorned me asking if I had checked that the lamp was plugged in the wall!!! and proposing me to go and get the bulb in a store and that she would reinburse me. Seriously, how to reimburse a light bulb from New York??? One does not go on vacation in a country where on does not even speak the language, to fight or to fix the apartment...