We cancelled our reservation in the last moment, after being in constant communication with Alvaro, and after changing our flights 4 times because of the last war in Israel where we live.
I kept Alvaro informed all along. We were doing all in our power to fly, as you can imagine.
Not only did Alvaro disappeared the moment we had the last confirmation that our 4th flight was being cancelled, he did not help to arrange the reimbursement with Airbnb and had the audacity (and very little humanity) to write to me that I had kept his money!
The ceasefire here happened on the night that we were to be in Madrid.
The added stress of this cancellation, where without Alvaros help we needed to send several documents for Airbnb was bad enough but that he dared say we were keeping money that should be his is beyond appalling!
I am grateful for Airbnb to have taken care of this for us.