For the first time in six years, since we ever started using Airbnb, my family and I had a very negative experience with this rental.
We rented this place for a short stay in Madrid for my husband and I, and our two kids. In the Airbnb ad, the flat was described as having 2 bedrooms and 3 beds, one of the beds being a sofa-bed in the living room. The thought of having one of my kids sleeping on a sofa-bed was not ideal, but we rented the flat anyway because of its location, its awesome reviews and decoration, and the super host badge.
Unfortunately, upon arrival we were told that the sofa-bed was not included in the rental, and that if we wanted to use it, we would have to pay an extra 45€/night. The host stated that 4 people were supposed to sleep in the 2 double beds and that I should have told him in advance that I wanted to use the sofa-bed so he would have informed me about the extra cost. How could I have known? No where in the ad was it stated that the sofa-bed had an extra cost. Furthermore, the Airbnb receipt very clearly stated a rental for 4 people with 3 beds.
We exchanged messages with the host, we recalled that we were not two couples, that we were a family, that there was no previous communication that the third bed had an extra cost, that the Airbnb receipt stated 3 beds. But beyond any understanding, the host refused to provide the full service we paid for.
My husband and I went through the Airbnb ad many times, looking for a possible mistake from our side. Perhaps an error in translation from the French version we originally read, nothing, no where was it said that the third bed had an extra cost. Most of all, our receipt stated 3 beds. We are extremely frustrated and we feel deceived.
Other than that, there were awful sewer odours coming from the toilets, we found waste from previous users in the apartment and the lights at night were insufficient in the kitchen, dining area and in one of the bedrooms.