Our host Juan was extremely helpful prior to our arrival at the apartment. He sent us detailed instructions on how to reach the flat from the airport and stations and provided us with some recommendations on local restaurants to try which were very welcome. As promised, we were greeted by Lidia who let us in and handed over the keys and showed us around the apartment. The apartment was very clean and they had thoughtfully left us with some tea bags and coffee so we could make ourselves a drink as soon as we arrived. Juan was also very responsive during our trip if we had any questions about the flat or places to visit, answering emails/texts almost immediately. The flat is in a great location, easy to walk to the main part of the city, with a supermarket just around the corner and great places to eat and drink in the evening if you don't want to walk too far. There were also a couple of lovely individual boutiques on the road itself for shopping while the main shopping area around Gran Via was not far off. The Retiro Park and the Prado are a short walk away too so plenty to see and do. The flat itself was comfortable (we were 3 adults staying there). It's on the 5th floor of the building so a bit of a climb with suitcases but you soon get used to it. The apartment itself had everything we needed, a coffee machine, washing machine, hairdryer etc as well as toilet paper and cleaning materials which were much appreciated. The flat has a dual aircon and heating system so depending on what time of year it is you will never be too hot or too cold! The bed on the sofa was really easy to pull out and make up with pillows and duvet supplied. There is a tv with lots of channels (in Spanish and some English). We really enjoyed our stay at Juan's apartment and would recommend it to a small group of friends (like ourselves) or for a family with 2 adults and 1 or 2 children. Thank you for being such a great host Juan.