Kathleen was amazing. We checked in late at night and she was so considerate to wake up at night for us. She even provided us with much needed phone charger and maps. She walked us to the nearest metro station and showed us the way to the house.The whole house was always silent and they cared to shut the door of the lobby while watching tv. The whole house was so well maintained and decorated. I got inspired. We got more than what we expected. highly recommended stay in Madrid.