Worst vacation experience in my life. my brother and came for a quiet weekend in Madrid. We would have never imagined that this would be our experience. We came late at night (obviously the host was informed upon our arrival), and the host directed us to a shop mailbox, where the keys to the apartment were supposed to be. Late at night, in a foreign place, we opened the mailbox just to find out it is empty, and the host is nowhere to be found, and doesn't answer messages or phone calls. We had to book another hotel in the middle of the night, with the feeling that we were stang in a tourist trap. only in the morning the host answered and apologized for everything, saying that he's on vacation and his employees are to be blamed. We cancelled the order and got a refund. This is not a way to treat a guest. utterly unprofessional, and for that, I felt the need to share. whoever reads this, consider a hotel. Don't risk with Airbnb.