We didn't meet Carmen in person but her friend Sol met us at the apartment and took the time to tell us a bit about the fantastic area of Madrid. The apartment was beautiful, clean and well-equipped - just as the pictures showed. Our daughter really enjoyed the bunk bed. The area itself is in the middle of the action and close to many good tapas options. We would definitely recommend staying at Carmen's apartment in the Santa Ana area! just be prepared to climb a lot of stairs as there is no elevator.