Everything was a pleasure with Ulysses. Greeted me moment arrived at Madrid. Showed me the place. It was exceptional. Large, very clean. Explained map of location and all the sights. He provided different maps and business cards and all essentials/ amenities for tourists to get around Madrid. There was even toiletry supplies and water. Located in excellent area in heart of Madrid. Very friendly person who is very customer service orientated with good line of communication.