We never actually met Melvin, since the apartment is run as part of a company, but the people we did meet were friendly. It is a shame that we never received response from the noise complaints we made. These complaints were a result of noise from a club directly below the apartment which lasted until 5am, and construction work which started at 6.30am outside the apartment windows.
The location was otherwise perfect, and very accessible for lots of activities and exciting places in Madrid.

There were not enough amenities for 8 people, with only one pan and one very small saucepan, making cooking difficult. Luckily eating out is relatively cheap!

It is great that the apartment offers two showers, though these were certainly erratic, offering only either boiling or freezing water. The water itself was also quite chlorinated, with one guest's' skin affected by the chemicals.

Other than these drawbacks, the apartment was affordable and well set-up, with a great location and a secure building.