We were a family of five. This was our first time at an AirBnB, first time in Europe and first time in Madrid and it was an excellent start. Upon arrival at the airport 8am we took the metro from the airport and visited “El Parque del Retiro” until our check in time. Nati was so responsive to our messages and an amazing host. We walked from the park to the apartment. We were able to drop off our luggage before check in and that’s when we met her. She was super sweet and welcomed us with hugs and kisses. While the apartment was still getting cleaned up, she gave us a quick tour of the place (very spacious) and gave us a map of Madrid and explained the metro and answered ALL of the questions we had. She gave us the keys and we walked to the metro which is across the street and easy to access and understand. The apartment had three bathroom sinks, great shower, WiFi, TV, linen. She provided miscellaneous things: personal hygiene products, blow dryer, etc. We didn’t use the kitchen but it was spacious and full of things needed to make a meal. Overall excellent place and location.