The apartment is aesthetically pleasing, comfortable and the location could not be better as it is within walking distance to the city centre, bus and metro and supermarkets close by.

I was there from April to June and from July to September, 2020.

The apartment is managed by a real estate agent through Airbnb and as a result, there is a lack supervision with regards to the cleaning of the apartment, the updating of kitchen equipment (frying pan and greater had to be thrown out because they were rusted) and the provision of utensils for longer term stays is inadequate.

My distressful experience concerns having to find old blood stains and small crawling insects on the cover which encased the foam mattress. When I communicated this to Federico (photos and video of the crawling creatures of the casing were provided) he was understanding of my distress and he arranged for me to be contacted by Ariki to organise another cover.

The communication and customer service I received from, Ariki, was poor.
Ariki sent me a mattress protector instead of addressing the cleaning of the blood stained mattress casing. I told Ariki that some items were rusted and needed to be replaced and could also do with some extra kitchen equipment she responded that the owner provides what is available at their discretion. I didn't wish to argue over six wine glasses, amongst other things, which I purchased myself.

Federico was aware of the mistake in providing a mattress protector and told him the casing couldn't be thrown out and had to be cleaned. There was no offer to have it cleaned and I took it upon myself to clean it. I sent him photos of the cleaned casing.

In my last week I contacted Airbnb to claim a refund of 100€ for the inconvenience at finding the mattress in such disgusting state and at having to clean it myself. I was provided with 75€ and to add salt to injury, I was asked why I hadn't said anything earlier….hmmmm. Very disappointing.