Gemma and her partners are nice, reply very fast. We arrive early, they allow us drop our luggage in it, then e don't need to wait with luggage. We met connection problem of wifi, they immediately send a guy to the apartment to help, unluckily still can not solve it. Then then provide us a portable wifi device.
Cons.: we leave our luggage and then go out for lunch, the check in time is 15:00, we back to apartment at 17:00, the cleaning lady was sill working there, after she left, we found there were some dust on the floor, especially in the corner and under table/bed/sofa. I think they need check their cleaning service partner's job