I had no intention to post a review on this apartment simply because I did not even step inside. But to my surprise the host has written a review on me so I decided to tell everyone the awful interaction that I (for the first time in AirBnB) had experienced with the host.
I'm normally all about positivity and good vibes and I'm lucky enough to normally get that back. The people I come across are always friendly and I'm very thankful for this. But sometimes you come across the other kind of people and it is worth to spend some time to warn others like about hosts like this.
Lorena was at first kind and available to me. She replied to my messages very fast and it was very easy to communicate with her.
The day before the arrival my partner tested positive to covid so I informed the host and asked if it was possible to change the reservation. She replied that the change in the reservation was possible. I asked immediately after if she could confirm the change on the reservation and all of a sudden she stopped replying. Note that this host replies very fast normally but somehow she delayed this reply until the moment when it was already too late to cancel the reservation and get 50% back. When she finally replied said that she didn't know how to confirm the change on the reservation and offers no support and no intention to find any solution for you.
Basically she tricked me into believing that she was going to accept the change of dates of my reservation long enough so I could not cancel and get my money back...... I have proposed many ways to fix this problem but I guess she is only interested on taking your money.
It's very disappointing to treat with hosts like this and I do recommend you to search somewhere else. Like I said, she does disappear when there are problems and by the looks of the apartment that's likely to happen. Also, Usera is not the most touristic place in Madrid and as local I guarantee you that you can find something better at a better location for this price. And you can very easily find a better host, and that is for sure.
As for you Lorena, I hope you change your attitude and you become more helpful to your hosts. That being said, I wish you the best.