Oscar was at the apartment to greet us and did so warmly, explaining all the features of the apartment and also giving us suggestions on where we might go during our 4 day stay in Madrid. The apartment is large and well-maintained and there is *no* beating the location; honestly, we were amazed at how comfortable the space was. You do need to be in reasonable shape, as it's four flights up and no elevators, but the climb is short (even with luggage) and well worth it, given how modern (fast WI-FI was a big plus) and convenient the apartment is. Oscar and Vanessa were quick to respond to email and even helped us set up a discount taxi for a trip to the airport on the morning we left. Can't recommend this place enough (even though we hate fostering competition for our next visit!)