The place is certainly a bargain for its location alone. We were smack in the middle of old Madrid and easily within walking distance of all the major museums and sites.
The stairs are a bit much after a long way of walking about town, but we knew what we were getting into. Also, if you’re tall like me, watch out at the top of the stairs as the ceiling becomes quite low!
We never met or communicated with Rosa. In the beginning we were communicating with someone else, but then days before our trip we were passed off to another person. She was extremely kind and easy to communicate with however.
My only real complaints are with the neighbors. The next door neighbor smoked constantly and as I have bad lungs this made sleeping quite difficult for me. My sister slept like a baby though. The neighbors below us liked to party and made lots of noise well into the night. Other than that, the noise of the neighborhood never bothered us as the apartment is quite quiet.
Overall, as said above, I would stay here again as it’s location is so central.