Victor is very friendly and helpful during the course of our staying. Their room is located at the very heart of Madrid. It is very convenient to visit any major spot just by walking from their apartment. The room is cozy, but it is smaller in actual size than what it seems from its pictures. The rooms are very clean and tidy and good for family tourist. Especially the heating system is very intelligent and active to be able to maintain a comfortable temperature inside the room during cold weather.