Franci was there to greet us at the apartment when we arrived. He was very friendly and welcoming and gave us all the info we needed. Apartment is perfect for what we needed. A comfortable place to stay while we explored the city of Madrid. In a great location, central to everything. Only 15-20 minute walk to Prado, Gran Via and all major sites. Nice area, felt safe for two girls to walk around. Apartment had everything we needed, with complimentary tea and coffee. Very clean and comfy bed! Perfect!