The apartment was as described and everything was in working order. Unfortunately, our communication with Alejo left much to be desired. I attempted to contact him the week prior to our arrival to coordinate check in, however he did not respond to any form of contact I attempted. On the morning of our arrival, not having heard from Alejo, I was forced to contact AirBnB customer service to find support. Eventually they must've been in touch with him because he texted me at the very last minute. Having come from another country that morning, this was very stressful and a difficult way to enter Madrid. We almost made another reservation. Upon our arrival, Alejo did not explain his lack of contact whatsoever, just let us into the apartment. He was, however, in contact during our stay to schedule our check out time so he could clean the apartment prior to the next guest's arrival.