From our 1st contact Charo was amazing. She goes out of her way to make sure you are informed and comfortable. Her family, Conrad and Astor are also equally delightful. I enjoyed your company too. My room was very large with everything I needed, it was nice and cool on a hot day. The apartment is so close to everything so you are able to walk everywhere (I almost wore out my shoes!). Gran Via is such an interesting suburb, something always going on. Great shops and good food too.