This was a wonderful place to stay. It was perfect for our brief overnight in Madrid. It was a few minutes walk from the main train station, and a few minutes from the Prado art museum. We had a delicious dinner on the block below the apartment and spent a few enjoyable hours visiting shops around the neighborhood. Lovely little bakeries and cafés. The bed was super comfortable and the apartment had everything we needed. We didn't stay long enough to take advantage of the well supplied small kitchen and comfortable sitting area. I would definitely stay here again. I had minimal interaction with Paula and her husband, but they seemed very nice and available. I had no problem so I didn't need them! Check out was easy as we just needed to leave the keys and close the door. Hoping to come back to Madrid and stay here again!