Begona and her husband were very welcoming and even though we arrived late in the evening at around 10pm, they waited for us and helped us with the suitcases. The flat was really clean when we moved in. The location is absolutely perfect-right in city centre 2 mins from the central Gran Via Metro station. The bedroom is quite spacy and comfortable. Begona was really helpful when we had an issue with the air-con and she sorted out the problem on the same day, not to be without an air-con even for a day. We stayed in the apartment for three months. Location, Location, Location. :)