Natacha is very personable and warm; she met us for check-in and explained the apartment and the best way to navigate around the area to tourist spots. Apartment is quite small, though ok for two people on a short stay, and well located. Our stay was in August when it was very hot (90 F +) in Madrid, and as there is no AC it was a bit stuffy, however there is a fan which helps to circulate the air.