We had an exceptional experience here. The apartment was exactly as advertised, and the pool table and Wii sports provided us and our two boys great family recreation time in between all the cultural and culinary sightseeing of Madrid. Most importantly, Roberto was an extraordinarily helpful "concierge", offering spot-on advice on places to eat and see, and even helping us to get a taxi to take us to the train station on our last day, when a transit strike was otherwise threatening to make it hard to get where we needed to. I honestly cannot speak highly enough about Roberto's unfailing good humor and great advice. The location of the apartment is a bit out of the way--a half-hour or so by subway from most of the places we wanted to visit in Madrid--but even that became a surprising benefit, as it forced us to get to know the subway system, and thus to really feel like locals. All in all, a truly great experience in Madrid.