Both carlos and Alicia were very easy to deal with and very helpful and warm. They met us on time and on the day of our departure, they stored our baggage for us as our flight out was really late at night. We really appreciated this as with 3 kids in tow, this allowed us to really fully enjoy our last day without having any luggage to lug around. The apartment is in a nice quiet street yet so close to great restaurants and the palace. The apartment is clean and had a nice cozy feel. Really great couple. Thanks Alicia and carlos for a wonderful stay!