We were late coming into Madrid because of our flight, but Blanca worked with us and we were taken care of when we got there. It was two of us, the room is small but we only stayed the night. Really great location for someone who is in and out of Madrid by airport and Frederico pointed out to us how to use the bus/ metro system. Really convenient area and quiet at night. We felt very safe walking the streets even late at night as we did get lost a bit.