Santiago was very responsive and answered emails promptly. He provided a comfortable, very clean apartment, and even a nice bowl of fruit upon arrival. The neighborhood was off the beaten path but within walking distance to all the major sights we wanted to see. I felt like we had the chance to stay in a unique neighborhood, while still being near major metro stations such as Atocha and Lavapies, and popular attractions such as the Prado and Reina Sofia. I would definitely stay here again.