We had initial problems at check in due to the lack of elevator (1 member had crutches) but Mario quickly resolved the situation to our satisfaction by transferring us to a new (and bigger) apartment.
The previous place had the location perfectly but had no elevator which was a problem. The new place that Mario moved us was huge! Beautiful apartment more than enough for our needs.
He was very attentive to our questions on the amenities of the place.
Mario is the host to beat truly!