Eloisa was very nice, helpful, always on touch. The flat is small, but very charming, with a style and clean. You can find everything in the flat - starting from the tableware to washing powder. But There's no much light from the outside because the windows go inside the house.
The house is very nice, but it doesn't have a lift and theres no space to leave the stroller anywhere. neighbors from the first floor helped us and we left the stroller near their flat.
So not the best flat for the family with the small kids - but an excellent apartment for all the others.