Communication with the family was good. The apartment was clean and ready for check-in early. The electronic amenities were good, especially the Apple TV. It wasn't an issue for us, but for anyone that requires or wants a bathtub, there is none. Terrace was very large. This is a professionally managed place vs someone's home that they periodically rent, so it is setup as such and has that feel. Location was closer to Ventas than Old Madrid centre, which required taxis - luckily they are relatively inexpensive in Spain. All in all a positive experience.