We were very warmly welcomed by Alberto who helped us with our heavy luggage up to the apartment. He and Consuelo were always very obliging and genuinely friendly towards us. In fact we felt more like long term friends than clients.
We had a complete run down on everything in the flat then were told about the area, restaurants, transport etc and were told to make contact if we needed anything at all.
The flat is great, very clean and everything we needed for our week's stay. It is also very secure so we had no worries regarding leaving our valuables behind when we went out for the day. Everything we wanted to see was within easy walking distance (we are both well into our 70s) so we never needed to use the public transport system although I know it works very well.
There are plenty of bars and restaurants in the area although we did seek out those a bit less tourist orientated so a little further away from the Plaza Mayor.
We plan to go back to Consuelo and Alberto and would certainly recommend their accommodation to our friends.
All in all a convenient and personalised way to stay in Madrid thanks to our Spanish hosts.