The staff:
Sergio is very kind and helpful! The staff there Yeli (I hope I spelled her name correctly) is also extremely nice and warm-hearted! She helped us arrange our luggage nicely so we could spend the day in Madrid without worry. Big thanks!!
The room:
The flat is at a super great location, close to the train station, the city center, the art museums, etc. the room is clean and tidy.
We had a comfortable and warm stay!