There was a serious bedbug problem in Paula's apartment. We were moved to a second and then a third apartment within the same building, but we were bitten and saw evidence of bedbugs in all three apartments. Paula and her team were helpful during our stay in trying to find a solution, but since returning home we have requested a full refund and have only been offered a partial refund, despite our stay being very uncomfortable, stressful and far more expensive that anticipated, as, in the end, we were forced to leave and book last minute accommodation elsewhere. Other than the bedbug issue (which was serious), the apartment was clean and as described and communication was good.