This could easily have been a 4 or 5 star review but for the host’s unwillingness to compensate us for significant inconvenience as the result of a leaking bathroom ceiling. The host was alerted to this on our arrival and several times afterwards, but ultimately the bathroom (one of two, so we did have access to a bathroom) was completely unusable for the duration of our stay. Of course, such incidents can occur and can take time to resolve. However a lack of offer of partial refund and a subsequent refusal to consider compensating us for this forces me to leave an entirely honest but critical review. In addition to not being able to use the bathroom, the dripping noise was audible throughout the flat but particularly in the living area where my son slept. The ceiling looked to be on the point of collapse and got worse as our stay progressed, which could have been dangerous for my family. We also chose to try to keep emptying a bucket we put under the drip and mop the floor when necessary to try to minimise the damage. Our thanks for doing that was to be told we didn’t have to do that and no compensation would be offered. We are not unreasonable guests as other reviews will show. The flat is in an amazing location and the issue did not spoil our stay in Madrid but I should also point out to potential future visitors that on the Friday night there was an extremely late and loud party upstairs, so I would not recommend this place for anyone who would object to such noise. I would’ve been willing to overlook that if the host’s attitude to my request for compensation had been more reasonable. Finally, it would have been helpful to know that the centre of Madrid is more or less inaccessible at the moment to cars because of roadworks. I had asked the host about car parking and was told about a public parking close to the Plaza Mayor but at no point did the host mention the difficulty in getting there. Perhaps someone with better knowledge of the city would have managed it but after an hour of trying to find a way round the closed roads we parked in Plaza de España, almost 2km away. Again this is something I would have accepted if the bathroom issue had been acceptably resolved. In summary, I would suggest Airbnb users do not give this company their business.