This is a nice apartment in a nice neighborhood. However, our experience here was very frustrating and we wish to give advance warning to next guests. The checkin procedure is an app with all kinds of messing. I had already done it in advance on my computer, but I had to do it all over again when we arrived. Extremely annoying. Took us 30 mins to get into the apartment - outside in the street at temperatures of 40degrees. Theres a threat that if you arrive after 9pm you will be charged an extra 30euros - despite the fact that everything was done via an app. Its all extremely impersonal. "Marcos' number is actually a company who manage the building like a hotel. When we finally got inside - (not straight forward )- we discovered the airconditioning in the bedroom wasn't working. AC is the entire reason why one books such an apartment in August in Madrid. We phoned 'MArcos' number - but office hours were closed (all messages in Spanish).We phoned another number the message gave and the building management company answered , but insisted they have nothing to do with Airbnb and to complain to them. In the end we never got the AC fixed. Although someone was apparently sent to try. We asked twice for 'cards' to get in , instead of having to rely on the app on my old smart phone. They told us they don't use them anymore and advised us not to let the phone drain of battery. talk about unnecessary stress. On day three the app would not work - so we could not get in off the street. So ridiculous. 46 degrees heat. Eventually we managed to talk to a woman on the phone (thank the lord my partner speaks spanish) and she managed to remotely get the door open for us. This would have been a disaster if it had happened in the night. Anyhow, because she told us that so many people were having problems with the app - she had entry cards delivered to us.
Why would they not leave us cards from the start! Made life WAAAAAY easier - no stress. No panic with phones / apps working etc. Pity really as the area is cool and the apartment is good and has what you need. But, I would never feel confident to trust such management again - way too much stress...and No AC in the bedroom. In that heat - ....