Hi
Just a note to let you know that we were unable to use the roof terrace as it was too noisy with the building works, it is a shared roof terrace and was used by a neighbour to have a cigarette, the stairs to the terrace are out with the apartment and are not safe or suitable and the cranes were moving heavy crates near to the terrace which made my wife and daughter feel unsafe. You did not make us aware of this when we made the booking of the apartment and thus your description on AirBnB was not accurate. We booked this specifically for the roof terrace to safely enjoy the sun privately.
Also to advise there are only two teaspoons, one bowl and one large glass in the apartment.
Can I request that you give me a suitable refund in compensation for us being unable to use the roof terrace. Should I present this to AirBnB AirCover for their consideration?