The worst reception I ever had in Airbnb. The small boy Victor whom receive us was arrogant since beginning. When we arrived and over the telephone on the way from the airport it was complaining we were late (that was due to a flight control strike in France). When we finlay arrived Victor said that he was almost "losing" his "patience" of waiting for us. What?? We said we would arrive at 9pm ...and arrive 11:10pm . Such a bad welcoming!
My mother and I were tired from a long journey and have a reception like this??
The flat rules are: check in after 8pm 30 eur and after 11pm 50 EUR. We arrive 11:10pm and PAID 50 EUR to Victor, in a arrogant way said that he cannot do anything for the 10 minutes late, so we paid the 50EUR. We felt like we were not welcoming AT ALL at the flat, it seems that he was not happy we were there. Never more will be a guest of this guy, such a BAD welcoming from Victor. He was not doing a "favour" to us we paid for the flat.
He has to learn how to treat a client and how to deal with people.