This was my first airbnb experience and I will say it was great! Ana was in touch with me many times before I arrived. She sent exact directions which were so helpful after flying through the night and begin exhausted. I had all of her contact information in case there was a problem. She checked in after the first day to make sure we didn't need anything. We took one of her recommendations for a restaurant the first night and were not disappointed. She circled top spots to visit on a map and I think we hit every one of them. I would definitely stay here again should I return to Madrid!