Concha was great and she tried her best to communicate with us. However the stay would have been smoother if the ENGLISH SPEAKING host was actually available! Very stressful to fly 5000 miles with your family to a new country expecting to deal with a host in english just to find out he is not available. We definitely were not prepared for this and would not have signed up for that.
Otherwise this is a 5 Star apartment in a 3 Star building. Great place but a little noisy from the other tenants in the building.