Nice and cozy apartment. It included everything that we needed inside to make our stay comfortable. It truly felt like our little home for the week (when inside of the apartment). It is not located in the best area of Madrid, in fact the area seemed a bit sketchy and deserted, therefore we were always eager to get away from it and travel to the center or a nicer area in Madrid. The good thing is is that it's conveniently located to the metro station Simancas and we could walk 4 minutes and arrive. Prepare to spend about 30 minutes on the metro to arrive in the city center and 15 minutes in a taxi. The hostess were nice (I met one in person and talked to the other through messaging). We didn't have many problems in the apartment, so there was no need to contact them, but I'm sure if there were, they would gladly attend to us. Overall a good experience! It was a nice and organized apartment, but I would not stay again, due to the horrible zone of Madrid that it is located in.