Apartment location is great, right on Gran Via and walking distance of most of Madrid’s top attractions.
Unfortunately a few things let the apartment down for us.
There is no out of hours response or emergency help. The latch mechanism on the bedroom door failed and we could not enter the bedroom meaning we could not retrieve our belongings or sleep in the bed. This happened on Saturday evening and we could not get in touch with anyone until 9:30 AM on Sunday. We were lucky it wasn’t the front door and we could actually enter the apartment however it was not ideal. When we complained the host refunded us 1 nights accommodation free but we wasted a large part of our weekend away waiting for someone to allow us access.
There were a lot of amenities but not all of them worked. Toaster did not work. Coffee machine kept breaking so we gave up. No sponges or washing up liquid to wash the dishes. There was a dishwasher but no tablets left - would have been useful to leave us at least one so we could put it on before we left.
Also it’s worth mentioning, we felt the apartment was a little ‘cozier’ then depicted on the photos.