The apartment in general is nice. The location is very good being so close to El Retiro Park, supermarket, and public transport. It is warm in winter, and it has pretty much all one needs. It is on a tenth floor with good views of the Moratalaz neighborhood from the bedrooms. Ana is a warm and approachable person. When we entered the wi-fi did not work well and Ana promptly contracted more.

The negatives are 1) that the noise from neighbors woke us up at seven ish everyday. 2) The doorman or "portero" is extremely rude. He was quite rude and unhelpful from the beginning. He lives with his family above the apartment so, one day when I inquired about all the noise so early in the morning, they became extremely defensive, yelling and blaming other neighbors. He even yelled out that I was bothering him. An unbelievable and quite uncomfortable situation.