Great hostess, great location, we loved being right next to plaza Mayor. We drove our own car and found parking in a car park under the plaza. There are so many shops and restaurants right there that it made it super easy to get anything we needed. The apartment itself was very clean and well decorated. Anouk speaks excellent English and was very organized. We had a backed up drain in the shower and it was quickly fixed with no fuss. The washing machine worked great as well. The wifi was slow and spotty at times. I would recommend this apartment to any family traveling to Madrid.