The place was lovely, very clean and exactly as shown in photos. Great location (however very loud due to the location in Sol so maybe not perfect with young children, or if you like a quiet nights sleep!) Comfy beds, aircon in each room and great amenities.
However, upon arrival we encountered no electricity in the apartment. We tried the usual - Fuse box in the apartment and also building, nothing worked. This usually wouldn’t have been an issue for a short period of time, however having contacted the hosts we then had to wait 4.5 hours for a response. This meant no aircon in 35 degrees, and me having to contact air b&b themselves (Who also tried to contact hosts and didn’t succeed.)
Once finally in contact with the host via phone, I was told by Carol that it wasn’t really her issue as she ‘wasn’t working’ that evening, and that she didn’t quite believe the electricity was off, as other apartments in the building were fine. I completely understand that an electrical fault is out of the hosts control, but the way it was dealt with was appalling.
It’s such a shame as the place was nice, but by being unreachable on the day of check in, and subsequently extremely rude and uninterested when contacted, was a huge disappointment.
Very grateful for Daniel at Air b&b for his continuous contact over a 24 hour period to ensure we were ok and cared for.