Paula is an awesome host, and with her team working with her, we never even met her! Quick to respond online, super easy check-in - her colleague met us shortly after 11am and our room was already ready so we got in without having to store our bags temporarily. Phenomenal space, AC works wonderfully, and shower has great water pressure and ready hot water. Bed and pillows were a bit stiff for my preference, but we were wiped and slept soundly. Highly recommend!