Apartment has a great location! Only a few steps away from Gran Via, and very close to many tourist sites! Communication was great and immediate. Apartment was very small and a bit tight for 4 people, but since we spent most of the day out this was no problem. We stayed for a few days and had been in another country before arriving here so we had to use the clothes washer, and it worked great, the only issue was that detergent was not provided, so we had to buy our own. So, if you're planning on using the washer just make sure to bring some detergent or you'll end up having to buy a huge bottle for just a few loads. There are a few small appliances (microwave, toaster, juice maker, coffee maker) but no coffee or sugar is provided. There's a small convenience store on the same block so if you need anything you can probably find it there. There's no oven, so if you're planning on having dinner in the apartment make sure you buy things that can be heated in the microwave of electric cooktop, which by the way takes a long time to heat up, so just be patient. Bathroom door doesn't close all the way, but that may be something that may be fixed, and the shower is very small, so just be careful when bending down to get shampoo so you don't accidentally bump into the handle and change the water temperature. The hot water was nice but it is limited, so after two or three showers you'll need to wait a while for it to heat up again. Overall I'd recommend this place, because the location was just perfect.