The room was great and location was perfect, very central. However upon arrival there was no way to get up to our room (there was no buzzer and no one answering door knocks) even when we gave Charlie the correct time that we were arriving, if it wasnt for other guests coming out and getting charlie for us we wouldnt have gotten in. He then made us wait 20 mins while we waited outside for our room. Besides this we had a great time.