Excellent communication and the apartment is as described. It is a quiet place and the balcony is a nice addition. The stairs to the loft bedroom would be a challenge for some adults with mobility issues, but I had no problems. There are now two A/C units- so the downstairs stays cool and so does the loft. There is not a lot of space for luggage, so pack light and tuck it away when not taking things out. There were board games and there was coffee and milk which was wonderful! Great!