First, I will say that I was given a full refund for our four nights, so it was obviously a terrible experience. If anyone questions my statements, I have many photos and screenshots of all conversations.
Lucky for you, the problems should be fixed by now, as the owner paused reservations in order to fumigate for bedbugs, repair a busted pipe, replace stained furnishings, fix a door lock and much more. The location and layout are perfect, so could definitely be 5 star.
All communication is through Minty management, which didn’t seem capable of personal interaction. When I sent photos of a flooded kitchen and bug bites the first day, for example, I got auto replies about office hours. A maintenance worker eventually covered a gaping hole in the kitchen ceiling with a piece of plastic and determined the other “inconveniences” were not serious enough to help us move from what we considered unsafe conditions. I was not believed about the bugs until I sent more photos and a report from the hospital due to my allergic reaction and a photo of an actual bug my son found in the bedroom.
I will say that the “brand ambassador” who eventually got involved was very apologetic and negotiated my refund. I was asked to review MY stay. I think that David and Minty have learned from it, and YOUR experience could be wonderful.