Counsuelo and Albert were wonderful hosts. Albert helped carry one of our heavy cases up 4 flights of stairs and they provided us wine and snacks when we arrived which was great. The apartment was fantastic. It was clean and bright and in a great neighborhood with lots to do, just near Plaza Mayor and La Latina. The only minor thing to note is that the internet shuts off at 2AM and we were often out later than this, so no surfing the web as you try to fall asleep. Overall a great experience.