Mike was very accommodating and very professional. He gave us great directions to get to the place and get settled in. He even provided us with a thorough list of suggestions for things to do while we were in Madrid. The list even included a number of things that were not quite as touristy. The place itself was very clean and comfortable and was a great location in the city for us to get around. There were lots of restaurants near by and it was a close walk to the plaza mayor