The apartment is beautiful. Quite noisy from the stairwell, but truly a gorgeous place. However, the ceiling nearly feel through in the spare room from a water leak from the apartment upstairs. Leak was fixed, ceiling was not. The kettle was broken (a new one was brought) and toaster faulty (nothing was done), there was loud building work across the hall for the majority of my stay and meant we had a lot of extra dirt in the flat, the boiler started to disfunction later on and I have to say sadly that how I was spoken to about it was rude and not at all understanding. So I would say communication was difficult.