**DO NOT RECOMMEND**
Our first few days at the apartment were fine. It is centrally located and close to many of Madrid’s attractions.
Unfortunately during our last night, we were locked outside of the apartment for a couple of hours because the lock was broken. We attempted to enter multiple times with both the keys that were provided by the host, which were in perfect condition, but failed to do so. Any attempts to call the host were unsuccessful. We were provided four telephone numbers that either went straight to voicemail or were not answered. Due to having to be at the airport the following morning, we were forced to call a locksmith in order to enter the apartment.
The locksmith informed us that the lock itself was broken and he was even unable to unlock it from the inside of the house. He wrote his observations on the invoice, which we provided to the host for reimbursement. Not only did the host deny reimbursement, but he also accused us of not leaving the keys behind after check out. He stated that due to the keys being missing, he was forced to change the locks.
I DO NOT recommend staying with this host. He is completely unprofessional and unreliable. If anything goes wrong during your stay, not only will he be unreachable, but you will have to pay for any extra expenses incurred.