We were supposed to stay in Fernando’s place for 2 nights this past weekend. He never got in touch as he had said to arrange for the keys. This was only done once I messaged him.
My husband and I arrived, we were met with a completely different person with no prior notice. Our first impression of the flat was that it did not accurately match the pictures. But we quickly had to leave for my friend’s wedding so made no fuss. The shower was literally stuck to the bed, the flat was SO HOT as there was no AC and it was 30 degrees in Madrid. We slept there overnight, the mattress was so thin with a massive dent in the middle, which resulted in both of us sleeping in this dent in this sticky weather. The pillows were SO ROUGH and high, it was impossible to sleep on them. We were awake at 4am, and I had an acute backpain because of his bed, we obviously had a sleepless night and decided to book a hotel instead for the remainder of our trip. I messaged Fernando to tell him that and that we’ve left the keys as agreed on the table in the house, he has not even bothered to reply until now. The flat is quite sketchy, and this host only cares about getting your money, which is very clearly reflected in his attitude. I consider that this host’s attitude and service amounts to a theft of 160 euros. I have put in a complaint with Airbnb and the Spanish tourist authorities. I would definitely not recommend this host or flat to anyone.