STAY AWAY FROM BOOKING ANYTHING WITH THIS HOST. He will take your money and if one thing goes wrong he will ignore you for the entirety of your stay. Horrible horrible customer service. His AC was not included in the listing because it was broken. It was my fault for not realizing this because my boyfriend and I had a flight issue causing us to find a place last minute in Madrid. We booked Miguel’s place the same day and wasn’t even in his place for more than 10 minutes before we realized we could not stay there due to the AC issue. Sadly, I caught a cold and had a body/head fever and needed to stay cool as my body was having hot flashes. On top of that Madrid can get in the high 80’s. We had to book a separate hotel because I was not feeling well. We asked him to give us a partial refund which he said he would if we dropped off the keys. He then proceeded to stop replying to us after we dropped off the keys the next afternoon. Decided he changed his mind on giving us the refund and never responded to us again. When Airbnb support reached out to him he said it was because we didn’t drop off his keys in time (he had never given us a definite time we needed to return the keys) .. and had another person that wanted to book the place... Technically we could drop off the keys at any given time since we paid for “2” nights. AND if he did indeed have another person who wanted to book it (which he didn’t) he could then tell us so that we could quickly drop off the keys and get our refund because wouldn’t any host want to make money? When we went to contact him through his phone number listed, it did not work.
So, he charged us 375$ for being in his apartment for 2 hours. I know he doesn’t have to give us any kind of refund, but with COVID going around I guess I really hoped that he would understand how hard it is traveling being sick let alone being stuck in a commitment to a place that doesn’t have AC when sick. We were lucky enough to even afford booking a different reservation with a hotel. (Hotels in Madrid can be expensive)
Now to the apartment- the actual building is very dim- not many lights. Very eerie feeling and the apartment itself is nice if you are a solo traveler or if someone wants to sleep on the sofa. Looks nicer in pictures.
He is so greedy, bad communicator and a liar. He says one thing and then changes his mind without telling you. He should be banned from Airbnb for the way he does business. What an embarrassment. I hope you never book any of his listings. You’re much better off with hundreds of amazing other hosts! Skip this place- I’m doing you a favor by warning you.