Communication was excellent, from the time of booking until we left. Jorge speaks very good English and was a very approachable and caring host. Someone was waiting for us in the room when we arrived. This apartment was spotlessly clean. There is a manned desk as you arrive.
The apartment was lovely, there was an oven, hob, microwave, full fridge freezer, dishwasher and cleaning supplies, iron and hairdryer in this lovely kitchen.
There is a table and chairs and quite a big sofa bed, all within one area and it was decorated lovely.
The bedroom had 2 single beds a small built in wardrobe and drawers. There was also a travel cot although we did not use it.
The bathroom had a lovely walk in shower, washing machine and nice big mirror. It was just like being at home with everything you needed. There is free wifi and lots of leaflets for your information
We really enjoyed our stay and it was very clean. It was on the first floor. I would say that the windows did not appear to have child locks on, which was fine for us as we were all adults, but just to make people aware if they are taking children, although we have stayed in a few apartments in Madrid and they did not either so it maybe Spain do not use them, but to talk to Jorge if you have any concerns as there maybe locks on there we did not know about and he is very helpful. There are electric shutters on the windows which will keep your room cool in the day. There was also air conditioning which was great as we went when there was a heatwave.
You can walk easily to most places although local taxi's are everywhere, there is a taxi rank outside and they are very cheap, I would not use the metro as it is not safe as there is alot of pickpockets, the nearest station is across the road. There is also a bus stop outside but we did not use this. There is an indoor shopping centre across the road with plenty of shops and supermarkets. There are restaurants underneath but you do not hear any noise.
I would not hesitate to book this apartment again, it was spotlessly clean, good amenities, close to the center and the host Jorge was very helpful. If I had to give it a rating I would definitely give it a 10/10. Thank you for our stay