We could not personally meet Fernando but we've been in touch before our arrival. Laura was waiting for us on his behalf and she has been very kind in greeting us. Fernando sent us a complete set of instructions regarding how everything worked in the apartment and provided some wonderful local restaurant/activity tips/directions to supermarkets and stores nearby. The apartment was just as pictured, very clean and fully equipped. The location is absolutely amazing, you can get easily by walk lot of locations throughout historic old Madrid. Communication was always clear, quick and courteous.Highly reccomended to families thinking to visit Madrid. We loved our stay! Thanks Fernando!