Everything about this place was great! It was in a fun area, and easy to get to everything else in Madrid. Ian and Alberto were so easily reached, we never met them in person but they responded almost immediately whenever we had questions. Pia let us in the apartment and was so friendly and helpful. The place itself is exactly as described, very nice, we loved staying there. The heat was broken when we arrived, but Pia brought two portable radiators for the bedroom which were plenty warm enough, and offered to get more if we needed. They were such accommodating hosts. Could not recommend staying here more.