We never met Jay. Pau let us in who is very rude and seem to not understand that flights can get delayed and if we are stuck in rush hour traffic, we can’t do anything about it. Jay had forgotten to send linens for 3 and later offered to send an extra one which meant we have to stay home!! The couch looks dirty and covered in stains. Air conditioning needs setup and is extremely noisy and you need to have the window open for the heat duct to go out. Overall a terrible experience. The only upside is the location.