Nieves was amazing. I booked very last minute and she still had everything ready on time. As soon as I arrived she offered me fruit and yogurt. She went out of her way to show me all the best places to visit in Madrid and drew me a map of the area since I didn't have data to use my phone. Her pets were so adorable and loving. On top of that, she helped me practice my Spanish and was patient and guiding when I couldn't get it right. She packed me fruit for my trip back as well. I had a great stay here and would recommend Nieves to everyone!