Summary: Apartments are as shown in photos and well stocked. However, Leeways knowingly rented the unit to me for a month describing it as “peaceful” while well aware that there was severely loud construction with noise impacting the unit beyond legal limits. They refused to rectify or negotiate, and after I had to leave the unit 1.5 weeks into a 4-week stay due to getting ill from the noise, Leeways refused to refund anything for unused nights. Do not expect them to work in good faith with you if something goes wrong during your stay.
Full review:
The apartment itself was actually quite nice, clean, fully stocked, and as shown in the photos. Unfortunately, the management company made what should have been a great stay into an awful one.
Leeways knowingly rented me the unit for a month, describing it as “peaceful,” while fully aware there was extraordinarily loud construction going on next to the building. I am from New York, so I am plenty used to construction, and this is worse than I’ve ever dealt with—daily (including on weekends) from 8:30am until mid-day at least, with noise levels that I measured in the bedroom regularly averaging at 75 dB at frequently going to 85 dB or more. (For context: the American CDC says that damage to hearing can begin at above two hours of exposure to sounds >80 dB.).
After immediately reporting the noise to Leeways, they varyingly claimed that they would “contact the construction company,” would do what they can to help, and were taking noise measurements in the building, but they never actually did anything nor did anyone come to take measurements in my unit. They told me “no one else was complaining” as if what I was hearing wasn’t happening. Finally, they simply told me that they would not do anything since the construction was within legally allowed hours (even though it was well outside Madrid’s permitted noise levels inside residential bedrooms).
After about a week of this, I was began to get ill (headaches and other) from the constant noise. I asked Leeways to amicably come to a resolution where I could depart the unit early and be refunded only for unused days. Leeways outright refused. In the end, due to the noise and its effects on me, I had to leave the unit about a week and a half into a monthlong stay, and Leeways did not refund me a single dollar.
After I wrote to Leeways confirming the departure and asking simply for written confirmation that I had departed that I could potentially use with travel insurance—something that costs them nothing—Leeways ghosted me and has not responded to me since.
Incredibly, I see that they have taken the time to write me a review for my stay (that I still have not seen, since I hadn’t written this review yet), yet they continue to ignore my other message asking just for documentation.