I contacted Emilio in a panic when our original Air Bnb fell through upon our arrival to Madrid. He was very responsive and had us checked into the apartment within 2 hours.
In addition, after the first night's sleep, the beds were much too firm for family and I. I contacted Emilio that morning requesting for some type of mattress topper for the bed to make it a bit softer. He immediately went into action and contacted the owner of the apartment to see what they could do. By 16:30 that afternoon, Emilio's colleagues arrived at the apartment to put in a new mattress topper on each of the 3 beds! Great service!
Emilio was very responsive throughout our entire stay.
The apartment itself is big for Madrid standards. 3 good size bedrooms and nice, upgraded bathrooms. It was clean, plenty of towels and the air condition in each room worked very well to cool down the apartment. It was July in Madrid, so super hot outside. The décor of the apartment was contemporary and fit the the theme of the neighborhood.
At first blush, we were a little apprehensive about the Malasana neighborhood, but just the first day, we loved it! It had great access to several Metro stations, lots of cafes, bars, restaurants and stores. It was centrally located and walking distance within many frequently visited areas.
Yet, once inside the apartment, it was super quiet.
Upgraded apartment in a fun neighborhood with excellent service!