Communication with Ramon and checking in with Marco was a breeze. One of the bathrooms is quite tiny, especially in the shower, so I would not recommend this unit for "bigger" folks. The unit was clean and as described. My only issue was with the queen size mattress. The bed or mattress creaked terribly with the slightest movement and the bed sunk in the middle and lacked any support. My friends in the other room complained that their comforters caused them to overheat. If the queen mattress was switched out and bedding quality updated, I would have given this 5 stars