When I booked this place a couple of months ahead of my stay, there were no reviews, but I figured I'd take a chance since I liked the sense of style of the flat and the amazing location. Shortly before my arrival, I saw that a pretty negative review popped up (I think by someone called Maude), which frankly terrified me. I was therefore super apprehensive and wary of my arrival. After having stayed at Jacqueline's place for 11 nights, all I can say is that I am thankful for that nasty review, as my expectations were so low that I was simply blown away by the place and our host. I was in Madrid for work so I had quite a few questions/interrogations/requests, and Jacqueline always, and I mean always, went above and beyond to get me the best deal on SIM cards, the best value for the restaurants, steered me away from the typical touristic path, took time off to have a drink with my colleagues for Madrid intro briefing, texted me to see if I needed anything, and even helped me out with some completely unrelated stuff I needed to get done. She even has her personal Madrid guide that is really for the urban-minded, well-travelled folks which is a jewel in itself. Simply put, by the time I left, I felt more like I had stayed at a friend's place than anything else. As far as the previous nasty review is concerned, well yes they were working on the facade of the building, but I was made aware of this before I booked. Since people usually spend most of their time inside the building looking outside and not outside looking at the facade, I can't see how this would bother anyone. There is a functional elevator, but you have to walk up a few steps from the elevator to get to the door. Like half a flight of stairs. So unless you are in a wheelchair, it shouldn't be a problem. Anyway, it's on the first floor. I never used the elevator again after my arrival. If you keep the bay windows open, you'll hear the bustling pedestrian street life a-plenty, but if you shut them, man: COMPLETE SILENCE. I was amazed. So as far as I was concerned, it was the absolute perfect combo. So to sum it up, the place is MUCH BETTER than advertised, and I would recommend it with absolutely no reserve. I'm sure most other sane guests would agree with me on the fact that the negative-review Maude person is definitely out of whack. I'd be terrified to have someone like that stay at my place! I don't normally leave reviews but since it was so disingenuous, I figured I'd publicly vouch for it. How many other Airbnb-ers do you know would provide you with a never-ending supply of Nespresso, and buy an Apple TV for the flat simply because a guest asks if there is one? Not many if you...