Diana was extremely friendly and helpful. She met us at the airport to give us the key and showed us a map of Madrid, plus explained all of the ways to travel around there. She was flexible with our checkout time and offered for us to leave our luggage while we cleared out of the apartment so she could clean for the next reservation, then pick up the bags right before our train. I loved the neighbourhood! Very hip and lively. Delicious food close by if you can't get into town. If we come back to Madrid we will absolutely stay there again!