Marco was there to greet us on time and made us feel extremely welcome, as well as explain all the necessities. Beforehand, Ramon was quick to respond to all questions and flexible with our check-in. The apartment was exactly as described and pictured...tight squeeze, but perfect for our family of four. We couldn't have asked for a better location. It was within walking distance of everything we wanted to see in Madrid. The neighborhood was fun and bustling into the wee hours, so you might want to have earplugs handy if you're a light sleeper, but it was fine for us. Big bonus was the amazing view from the balcony, especially when the hotel on the plaza is lit up!