We booked this apartment for our colleagues attending United Nations Climate Change Conference urgently because of power supply issues at another airbnb apartment we had stayed earlier. We did not meet Gabriel throughout our stay. Believably, he appointed Margot to be his agent looking after this property that charged more than GBP 220 per night. While the apartment is overall clean and well renovated, the customer service we received fell short of expectation.
When we were in a rush to book this apartment for 3 colleagues of our delegation at any point of time, this host insists that we need to pay for 5 persons throughout our 10-day stay.
Despite the fact that we had agreed to "vacate" the apartment by 15:00 in writing on WhatsApp, the agent Margot messaged me and asked me to vacate urgently the apartment around 11:00 while we were in official meetings. She seemed to have harassed me with a number of pictures taken of our personal belongings and inappropriate messages for clients. In English, the word "vacate" has no ambiguous meaning. It does not imply any packed or unpacked conditions.
At 14:45, we returned to the apartment to collect our luggage. While we appreciate that a colleague had helpfully organised our items at a corner for cleaning, we were not allowed to check if anything was missing in the rooms. Later I have found that some of our items were missing from our luggage.
This is not the best experience we have had with airbnb host so far.