Stayed here with my partner and her parents. The flat itself is spacious and bedrooms both decent, we didn't feel like we were on top of each other and had our own bathrooms which was nice. The flat looked like the photos, everything clean and tidy and a reasonably well stocked kitchen. There's a balcony but it's not one you can sit on as it's very small and slanted, but it's nice just for letting fresh air in and being able stand on to look out. the location was absolutely perfect. for starters there a mini supermarket and a really nice bakery both only a few doors down from the apartment. We went to the bakery most mornings for breakfast to bring back. Its very central. there's a metro stop within a 5 minute walk but you can get to a lot of places easily. it's a 15 minute walk to Retiro park and only 20 minutes to the Royal palace in the other direction. plenty of places to eat with a 10-15 minute vicinity. if you head up to the literary quarter you'll be spoilt for choice. communication from Victor and Yoli was great right upto check in and throughout. they even allowed us to drop our bags off at the apartment before check-in which was very useful. while we were there the hot water began working intermittently. this was annoying but I think just genuinly unlucky and Victor was very apologetic and did his best to get it resolved. the apartment can be a little noisy as night, but you'll struggle to find anywhere in Central Madrid that isn't so I wouldn't let that put you off, but maybe bring earplugs. the bedroom at the back of the apartment is much quieter. I'd definitely stay here again if I came back to Madrid and I'd be happy to recommend it to anyone.