Santiago and his wife were very friendly and helpful. The apartment is clean and the living room has lots of space. It was their first home, so they have kept it up quite nicely. The only issue I might point out is that the hot water in the bathroom runs out after one shower. The second person gets lukewarm to cool water, and by the time the third person gets in it's completely cold. For that reason I would suggest the apartment is best for two people, or if you have more, some of the guests should shower at night. The neighborhood is nice and convenient - only a two-minute walk to Plaza de Espana and the Palace, and about a 15-20 minute walk to Puerta Del Sol and Plaza Mayor. There is also a metro stop right around the corner of the apartment that will take you directly to the museum/Retiro Park area.