This was my first AirBnB experience and Elsa made it a memorable one! From the moment I booked my AirBnB Elsa responded within seconds. She was courteous, professional and very friendly. Days before I arrived at the apartment in Madrid she checked in with me to make sure she would be there upon my arrival. And when I arrived she was there with a big smile to greet me. I was traveling by myself on this trip and Elsa made me feel very at home. The neighborhood was close to all the sites I wanted to visit in Madrid (by walking, bus, or taxi) and the apartment really felt like home and it is SUPER CUTE! I love the way the apartment is decorated, it is also impeccably clean, organized and equipped with the needed home amenities such as dishes, cups, utensils, towels, extra blanket/pillow, electrical converters, city maps, wifi - Elsa even left breakfast treats!). I had also asked Elsa about an event I wanted to attend and she followed up and provided me the website information; it was exactly the info I wanted. When I left Elsa came to the apartment to say good bye and made sure I was OK and in the right direction for my next stop. I cannot say enough how delightful and happy I am with my first AirBnB experience. Elsa is a gem and so is her apartment - I would highly, highly recommend booking her apartment in Madrid.