Ana was very accommodating. We were able to check-in early and since we had an extremely early flight when we left, she worked with us on check-out. The apartment is beautifully renovated and had everything we needed in the bathrooms and kitchen and comfy beds. With all of the balconies, it gets great sun and cross breezes. The location is in the middle of all of the tourist sights and we were able to walk to everything. There are stores and restaurants within a few minutes of walking. The neighborhood is lively so there is some street noise into the wee hours. When we return to Madrid, we'd love to stay with Ana again.