Pros: Overall, the flat is beautiful and in a wonderful location. It was clean and well-equipped... with the most comfortable bed I’ve ever slept in!
They were also very accommodating by providing a crib for our baby.
I loved walking the neighborhood and felt safe. It can be a little loud at night but didn’t affect our sleep.
The windows in the flat are so lovely. It’s nice to be able to open them as needed for some fresh air.
Cons: There was a slight miscommunication with parking. We rented a small van and asked about parking ahead of time. They directed us to the recommended parking garage (no affiliation of theirs) and were charged 40 euro per night rather than the 29 quoted. The garage owner said it was because it was a “large” van, which it wasn’t. And the parking garage was empty at the time. Not a “fault” of the rental company but something that should be a warning to others: parking is expensive and the garage owner can set his own rules.
Also, since we have a baby, we needed the flat to be relatively quiet at his early bedtime. However, the TV was set to a loud volume and we could not figure out how to adjust the volume. Maybe include a “how-to” for using the TV. Not a huge inconvenience since we didn’t watch much. But just a note.
Overall we enjoyed our stay and loved Madrid. We would stay there again!