Elsa was great from the start of the booking. Contacting me and making sure there was good communications at all times. She was at the apartment to meet and greet my daughter and I, giving tips of the surrounding neighorhood as well as sites further afield. The apartment was fresh and very comfortable to live in. We also used the fold out sofa bed which was of a high and very comfortable standard. The area around the flat felt very safe with lovely cafes within a hop skip and a jump. Two metro stations were within 5 minutes walk which would take you to anywhere in Madrid that you wanted to go.
Elsa's personal tips for seeing the highlights of Madrid from an insiders point of view also added to our stay. Overall a very enjoyable experience.