Oscar, Vanessa, Paula, and Nuria are all so great and helpful! They helped on so many levels. They made sure to personally email me about a closure on the metro and were extremely friendly and helpful with tips! They were very quick to respond which was also very helpful. It was a great experience for us. We met the cleaning lady to drop off our bags and that was very helpful as well. We loved the neighborhood and the restaurants in the area! It's very near one metro stop and a short walk to the main Atoch Train station. I'd highly recommend a stay here! We would definitely stay again if we make it back to Madrid!!