Everything was exactly as described...aka, perfect! Very easy check-in, even though I gave them the wrong arrival time. Although we didn't meet Francisco and Christopher, they were in touch with lots of information and recommendations. Laura, who checked us in, was so nice and very flexible. The apartment was fully equipped with everything we needed for a week's stay in Madrid. The location was perfect for us...so close to Retiro, museums within easy walking distance, restaurants and cafes everywhere, without the extreme bustle of Sol or Callao. Would absolutely recommend!