When we entered the Airbnb and laid down on the bed we realized there was a strong sweaty/moldy odor coming from the pillows. After removing the pillows cases all four pillows were extremely discolored with huge yellow drool stains and black and brown spots. There was a pillow in the downstairs sleeper couch in the same condition but without a pillow case. I wish I could attach pictures because the condition was really unbelievable and unusable.
I messaged Rutilio and he said he could replace the pillow covers but not the pillows the next day since it was 10pm. He was also defensive in his response saying this was not a 5 star hotel. After checking some other negative reviews left for his listing this seems like a common response for unsatisfactory accommodations.
We decided it wasn’t sanitary to remain in the apartment so we left as soon as we could that night after booking a new local hostel. I was messaging Rutilio that I wanted to cancel but he said the reasons we gave above plus pictures were sent were not a good enough reason to cancel. Because we could not stay there I contacted Airbnb for a cancellation and refund which they granted.
For other aspects, the location was great. Check in process was relatively easy. We had to go to a luggage storage business and the guy there gave us directions, keys, and instructions. The apartment was about 2 min walking from the luggage place.
The walls were extremely thin, you can hear the neighbors next door as well as people walking by outside.
There were about four air fresheners in the apartment including an extremely strong oil diffuser that was a too strong for us.
The towels also smelled heavily perfumed with a scent mildew underneath.
It also seems like Rutilio was not willing to provide extra towels saying he calculates the length of our stay and guest number.
The washing machine had a lot of leftover soap in the detergent compartment but smelled clean.
The couch in the apartment is no longer the same one in the pictures. It’s a grey couch, not white. The shampoo bottle was in a plastic bottle with “shampoo” written on it in sharpie and was half empty.