Our experience withe Sophia and this apartment was really good. The apartment is in a really good location, easy to get to Metro line 1 on Gran Via and line 5 at Chueca. All of the major sites (Del Prado, Reina Sophia, the Palace, Plaza Mayor, Plaza de Espana, Sol, etc.) are very walkable from here. The area is filled with lots of good bars, restaurants, and shopping. The WiFi was very useful, as were the travel books located in the apartment. The apartment was clean, the bed comfortable, and the kitchen, bathroom, and laundry well supplied.

It was not a problem, but the lift only goes to the third floor, so if you have heavy luggage, keep in mind that you will have one floor to get it up.

Sophia was very helpful and accomodating and very quick to respond to any questions we asked through email.

Definitely recommend the place!