Never book this apartment if you want a unclean room when you checkin!!! Both host and apartment are disappointing. This is the wrost experience even for my airbnb.
The host told us can checkin after 15:00. So we scheduled to checkin and told host before half an hour at 16:30. But we wait the host before apartment for 15 minutes, after we open the apartment we found the room has not been cleaned. The towels are on the bed and floor. The toilet was a mess with excrement on floor. The rubbish left by last user was still in the kitchen.
The apartment is a mess and the host does not help me checkin on time. He asked his friend to give me the key but can only speak Spanish. Overall checkin process is a torment.
Host do nothing during overall checkin time and not even call his friend. We were told that he was on vacation and we will get a refund after communicate with host later. But when i contact the host, he said he is not on vacation and i did't told him the situation of the apartment when i checkin. I swear i have give him a call about this, but he only said his friend will handle this on the call and will contact me later. I have kept the chat history and take the photo of the apartment, but he didn't give us any explains about this. Then his friend told us to go out for another 30 minutes to wait them clean the room. We planed to have a rest in the room, this mess room disorganized all my plan and waste us two hours. So we have to take all our belonging with us and go outside for another 30 minutes. When we come back again the apartment still not cleaned, and we are driven out of apartment again for one hours. The checkin time was late for two hours and without any explaination about this unpleasant experience. I am disappoint about this journey and give me a bad mood in Madrid.