Paola was very helpful with anything I asked and more. The description of the flat and the room is very accurate. The bed is very comfortable. Paola made room in the bathroom and in the refrigerator for my things which was very helpful as I was staying for more than a week. She's a talker (speaks very good English), but also respected my privacy as needed. The flat is central to everything. I only took the metro to get home when I was tired from a day of wandering around Madrid.