Veronica was quick and helpful at replying to msgs. We stayed here with a baby and it was very good for us cause there was air con and when the lights are off it is a dark room so our baby slept great. For some the lack of light may be a negative but for us it was a positive. We were able to leave our bags in the apartment until 3pm and the next guests were able to leave their bags too early in the morning so both we and the next guests were able to take advantage of the baggage drop.