Alvaro was very responsive and accommodating. He helped us to drop our luggage early by communicating with his housekeeper/concierge. His place is probably one of the most luxurious and beautiful place my friends and I ever stayed. The apartment is in a historical building but the interior of the apartment is very modern. You get all the necessities and plenty of towels. My friends and I loved the neighborhood, lots of great coffee shops and restaurants. I definitely recommend this place and would love to stay again when I go back to Madrid.