After visiting the city’s center, I had my purse stolen with many valuables, including the Airbnb keys. I panicked, and quickly wrote a message on the app to Arnaldo to which he instantly responded and then called me. He explained what I needed to do and was so incredibly accommodating. He went above and beyond to ensure that I felt safe and that I was able to get into the apartment. He got me a spare key and made sure to continuously ask how I was doing. My trip to Madrid was beautiful, and despite the unfortunate events, the short time I spent there was great, and Arnaldo definitely had a part in that!