Rodrigo and his cohorts were very helpful in setting up the rental, and they were there with keys and on time when we arrived. Located right near Plaza Lavapies, the apartment is ideally located for those who want a sort of Lower East Side/San Telmo/Hoxton experience in a gentrifying bohemian/immigrant neighborhood. Like many apartments in old buildings in Madrid, it is small and not luxurious (the photographs are slightly nicer than it is), but it is appointed well with a plasma screen TV et al, has a lovely courtyard, is well located, and Rodrigo and his associates are pleasant to work with. When we had a problem with the shower (it's poorly designed and leaks onto the bathroom floor), they quickly sent over the maid to fix the situation..