Thete was no hot water so i was unable to have a shower until the second day which i find unacceptable. I only discovered this before going to bed and there were no instructions for operating the boiler; it also clearly stated not to touch the boiler IN ANY EVENT. My partner and I decided to message but no response. I eventually phoned and the number was registered in France. She spoke no english but i spoke French do she sent me pictures of how to operate the boiler!!!!! Unacceptable as we were told very clearly NOT to touch............ spoled the whole first night.........the heating also connected to boler so flat was freezing when we arrived....used the air con as heaters!!! The bed was not made up and the duvet was a bit old and smelly......1 tolet roll in the bathroom . Not enough towels either... the area was also a bit dodgy