We were met by Mercedes whom was so easy to work with and also very responsive. She met us as we arrived at the apartment, which is really well located right next to Plaza Mayor, and walked us up to the apartment. She helped us get oriented with Madrid and gave us some great recommendations for nearby restaurants and things to do. She even had a bottle of Cava waiting for us in the fridge. The space itself was beautiful and more spacious than pictures portray. It was very comfortable and very nicely designed with tons of artwork around the main living room. This really was the perfect place to stay in Madrid and Mercedes really lives up to the superhost status.