Ixchel's apartment is located in the heart of Sol, with many restaurants and sights to see within walking distance. There are two living room areas where guests can spend time together, or separate bedrooms for folks to sit apart after a long day of exploring.
The apartment itself can truly house a maximum of six people, especially if there are individuals in the group, not only three couples. The bedrooms are decent sized for a city apartment, although the upstairs bedrooms did not have good air ventilation during our stay. We reached out to Ixchel and her helper, Irina, to address this. Unfortunately, it could not be resolved, as the ventilation issue was due a larger problem in the apartment complex itself.
At the time of this review, we also had an electrical issue with the upstairs bedroom facing the street, in that the recessed lighting was intermitting when we turned off the lights. Ixchel sent Irina and a technician to try to fix this a day later, which was ultimately fixed, but only after we lost a day waiting to show them the problem.
Additionally, the mattresses were not comfortable and dipped in the middle in the upstairs bedrooms, as if they had been overused. The couples in our group did not have a very comfortable sleep in either bedroom because of this. We hope that this is addressed for future guests.
The Wifi signal is not very strong; if guests are downstairs or in the bedrooms upstairs, the signal is weak and results in very slow access to the Internet.
Ixchel and Irina were very quick to respond to our concerns and issues, and did their best to resolve them. Some of the issues (electrical, air conditioning/ventilation) could not be immediately resolved for our stay duration. Other issues (hair dryer missing) were resolved immediately.
Overall, our stay was much worse than we had anticipated, especially because we were expecting more luxurious amenities, as portrayed in the description, but were left with less than average experiences.