HONEST REVIEW - READ BEFORE YOU BOOK! I absolutely never write bad reviews, but if if this helps someone before booking, then it’s worth it! I booked this apartment for a 2 week stay in early October, the temp was high (25°-29°) so I wanted a pool and air-conditioning (I’m from the Uk) I paid extra for this apartment compared to others as it boasted it has a pool on the 25th floor and full aircon throughout the rooms - THE AIRCON DOESNT WORK AND THE SWIMMING POOL IS CLOSED. Also there is no level 25!! Weird. Neither of which are mentioned in the advert. The hosts list they can speak English (they actually can’t, and somewhat use a translation app IF they even reply to you. Most often they just stop replying and ignore your messages. I’d like to add that everything I wrote was really polite so it wasn’t until I looked deeper online at other reviews I found on another site they are listed on that I found others had experienced the exact same issues and that the hosts ignored their messages too.
So if you want a basic apartment for a couple of nights it might be ok, but here is a list of items they advise that the apartment has when it does NOT - working air conditioning (it just blows the current air around), a king size bed, an oven, a private balcony/terrace, a pool (it’s closed and the listing won’t tell you) there isn’t even a level 25 so I have no idea where it even is!! 🤨. The hose to the dryer is broken so if you use it the room will be filled with hot air, that’s if they haven’t left the dryer full of laundry when you arrive- like ours was. Many light bulbs don’t work and need replacing, and there are no instructions or manual to help enjoy your stay. It’s a ‘here’s the keys, you figure it out’ situation. The door has a certain knack to opening it, so give it a 1/2 twist extra and pull towards you then push, it’s a pain and again no one to show us or explain. Don’t bother trying the wifi info they have printed it’s useless, just scan the QR code on the bottom of the router. If you need cold air con it doesn’t work, and No, the air-con laws in Spain don’t extend to private homes-it’s only commercial buildings and common areas, so you are allowed any air con temp in the apartment. I’ve also read reviews that it doesn’t work on warm either so be wary as it’s a high apartment with lots of wind and could be very cold in winter! We bought an extra fan for the apartment so both bedrooms at least have that to cool you down.
Honestly it’s really just how you are treated and lied to that leaves such an unpleasant experience. They 100% do not care about your stay or experience. The apartment is very run down and has many items that are broken and old, which if it was a cheap stay you’d accept, but we paid a lot and got a run down tired apartment with hosts that do not give AF! We tried to leave after 1 night there and get a refund so that we could go elsewhere, we offered many options to be fair with them and they were all denied!! If you’re wanting a nice clean stay somewhere, I’d AVOID this apartment and put your money in somewhere much better!!! The alternatives we found were stunning for the same price or cheaper - they just didn’t have a pool so we never considered them originally, but given this pool wasn’t even available - I wished I had never booked it. Also, check-out is listed as 12pm, but on the morning they message you saying you must leave by 11:30am, so be aware! Honestly I would be wary of everything on this advert as true/accurate. I don’t understand how so many people have written good reviews on here, either they stay a very short duration and don’t need/care much or the reviews aren’t genuine because I cannot tell you enough how Elizabeth and Isaac are not interested one bit in your stay experience. Airbnb however have compensated us as they too were taken back at the photos and evidence we gave them regarding the apartment and host’s attitude, so feel free to verify this review with them too if it helps.