Jose was a good communicator and we used Whats App over the course of our one week stay to troubleshoot any issues, which were few. The laundry machine needed a new part so he reimbursed us for laundry we did across the street, which was easier than a US laundromat. He sometimes stays next door so he’s around too. Very central location, though also on a relatively quiet side street. I’d recommend to anyone visiting Madrid.