This apartment is just wonderful. The location is amazing. And it's a very quiet and peaceful unit in the middle of the city center. The communication was very easy. You do have to go to a storage place to pick up the keys and then walk for about 7 minutes to the apartment. It's not a big deal for us. But for people with small children or mobility issue, this may be difficult. I would highly recommend this apartment to anyone who wants to visit Madrid.