Jose was awesome, he met my friend and took her to the apartment. The apartment was super clean and comfortable, it had everything provided in the kitchen including a kettle! A welcome change from boiling water in a saucepan for a cuppa like we had been doing in Italy. When we needed an extra blanket Jose was there in a few minutes with the blanket and a smile. The apartment is located in a wonderful position, you can walk most places easily. The actual block was very quiet and secure, would go back there if it was available next time I am in Madrid!