Do not book this place! i repeat do not book this place! Your calvary will start off at checkin aka the greatest app of all time the MIT app! i spent maybe an hour or more trying to scan the passport and face. Finally i was able to upload it after several attempts. But there are two more guests. Marco said to just email the documents over. So that was settled. Now the fun part, so i asked for early checkin but the apartment wasn’t ready yet because there were guests before us. So we waited outside in the rain for 1.5hrs. We respected the policy 3pm checkin. We arrived at the apartment, it was NOT clean at all. The bed was not made, towels in the bathtub. The cleaning ladies just came in. So we waited again for them to finish cleaning. the host offered to refund 50% of the cleaning fee. are you kidding me?? No! By far the worst airbnb experience, and we airbnb all over europe and usa. So if you value your time, do not book this apartment! i warned you!! The host should pay me for the time i wasted between MIT app and coming in a dirty apartment. something we cant get back - time! So please do yourself a favor and book at other place! Airbnb support was very helpful in resolving our issue after i sent them photos as evidences, gave us full refund and help us find a new place in Madrid. this host should be taken down from airbnb, seriously, this kind of hosting ruins the airbnb experience.