We spent four nights in this apartment in Madrid from May 21st through May 24th. The check-in process was easy. Patricia provide us directions to pick up a key a couple blocks away. The apartment is two flights upstairs, which was no issue for us but you should be prepared to carry your luggage up some stairs. The apartment was the perfect size for us, wish a full kitchen, functioning air condition and wi-fi. The bathroom was clean with a shower that worked great (no issues with water pressure or hot water). While the apartment is a short walk from the Gran Via, it is a very quiet. The location was perfect since it is within walking distance of stores, attractions the Metro. It was easy to step out the door and grab breakfast or lunch. There are a number of small convenience stores nearby which was very helpful for grabbing random necessities. The checkout process was simple, too. It was so easy to communicate with Patricia and she was quick to respond to all my message. Very glad this is where I chose to spend my first time in Madrid!