Tsvetana and her son were very nice. But had I realized that the apartment was so far from the center of Madrid I would not have stayed there. I gave Tsvetana notice of the time we would arrive far in advance and even arrived late, but when we arrived the guests that were staying there before us were still there and we had to wait for them to leave and for her to clean, which was frustrating given that we had just gotten off a plane and were ready to unpack our stuff, lay down, shower, etc. She had many guests over, which caused no problem to us other than nervousness about leaving our things (passport, money) there when we left and the noise. Both were very nice and the son speaks very good English.