The host is very responsive and helpful. Since there were no guests the night before our stay they communicated with us that we could check-in early. We were greeted on the street by one of the host and shown into the apartment. Everything was beautifully decorated and prepared for our stay. The location is wonderful. You can walk to all of the major Madrid sites. It is very easy to use the metro system as well. The station is right around the corner. The host also went above and beyond by helping us make a reservation at Casa Lucio. It is just down the street from the apartment and I highly recommend eating there!! All around we have a fantastic stay and would stay here again!!