Although we didn't actually meet Ramon, we wee greeted by the very friendly and accommodating Marco. We arrived earlier than our check in time and were allowed to leave our luggage in the apartment so we could continue with our day. The apartment building has a concierge as well as a lift so you do not have to worry about carrying heavy bags up the stairs! The apartment itself is beautiful - comfortable beds and lovely decor throughout. The air conditioning works throughout the apartment and the facilities were clean and adequate for our needs. By day the area is mellow but still with lots to explore... by night it is transformed into a bustling area with loads of restaurants and bars to explore. Its only about a 7 minute walk to the direct centre with great pit stops (i.e. restaurants, bars, cafe's, pharmacies) on the way. The architecture in Santa Ana is extremely beautiful and we found ourselves taking photos of everything. Ramon provides a guide in the flat which we found extremely helpful in guiding us throughout our travels. I will be coming back to Madrid and staying in this apartment again - a great gem in a beautiful part of the city!