We had a late flight into Madrid which was further delayed by an hour. Juan was easy to get hold of, responding straight away and arranging for someone to stay until 1.30am for our arrival. He was friendly and very accommodating and the flat was ideal for what we needed for the weekend. The flat is on the 5th floor and there isn't a lift, so a bit of a workout after a day in the sun! It is compact but has everything you need and is really well located with plenty of places to eat and drink just a walk away. Would definitely recommend!