My family (wife, 3 year old son and 1.5 year old son) stayed here in late October 2020, during our one week stay in Madrid. Paloma allowed us to check in early and check out late. Her step-by-step instructions to access the apartment were very clear. Additionally, she checked in with us occasionally to ensure we were enjoying our stay. The location is great and within walking distance from the shops off Gran Via. The apartment is stylish and beautifully decorated. The only issue we encountered was the shower in the guest bathroom was draining really slow. Hopefully, Paloma has a plumber fix the issue before the next guest. Other than that, I would definitely stay here again.