My family and I (4 total) stayed in this apartment for one month. From the moment we arrived, Irma was on call. She met us within minutes of our arrival at the apartment. My intention was to stay in Madrid proper, but away from the touristy section, in an ordinary neighborhood. I was not disappointed. In one direction, you are a brief walk away from the Melendez Pelayo bus station, diverse restaurants, El Corte Ingles (department store/supermarket) and a movie theater. In another direction, you are a half block away from an affordable and very well stocked super market (Ahorra Mas) and five blocks away from the mercado, where you will find all of the traditional Spanish food stands. In this direction, you will also find the main avenue with buses and metros that will take you seven stops to Plaze del Sol. This is a working class area of Madrid, so you will get as close as possible to the lives of ordinary Spaniards. The apartment itself was more than we expected. There was dependable wi-fi, an air conditioner (our respite from the brutal madrid summer), a dishwasher and a washing machine. The kitchen was well-equipped and the furnishings were fine. The beds are a full size, keep that in mind if two adults are sharing the beds. The bathroom is a typical, small Madrid bathroom. The patio was very pleasant and well-maintained and was super helpful when we were drying clothes or wanted to have our breakfast in the cool morning. I would highly recommend this "piso". The hosts are gracious, accommodating and immediately available and the affordability was great. I stayed with my two sons and niece, all under 15.