I’ll state right away that the manager of this listing will likely try to refute the facts of this situation, I’ll tell you now that no matter what she says, it’s likely a falsehood. I have a good rapport with the people I rent Airbnb’s from, as evidenced in my feedback, however that is far from possible in this instance.
When we arrived at the apartment, we were immediately asked for a late check in fee by the girl who was waiting there to let us in. All three of us in the group noticed right away that the girl looked very sick. She was pale, feverish and trying (unsuccessfully) not to cough the entire time she was checking us in. No mask. Everyone in our group have had CoVID in the past and have seen many people with CoVID and we immediately recognized that the girl very likely had it. We put our masks on, and she eventually put one on when she realized we all knew something was very wrong with her. The girl eventually left and we opened up all the windows in the apartment and went out for a couple hours to let it clear out. When I explained the situation to the manager, she offered to move us to a different apartment. I told her we would rather stay where we were, and that if we had been infected with Covid, it likely had already taken place when the girl was letting us into the apartment.
We asked the manager to have the girl take a Covid test the following day, which they claim she did. However, none of us believe the paperwork that was sent to us. Both the girl and the manager had every incentive, in the interest of protecting their employers and their jobs, to do whatever necessary to show a negative Covid test and it was totally plain to see that she was seriously sick. She should not have been seeing clients at that time.
The following morning, we discovered there was no hot water in the apartment. I let the manager know, and she said that it may have been the result of a gas explosion in the area recently. How could they not know the apartment they were renting out had no hot water??
She again offered the other apartment, but I told her that if they could get the hot water fixed in the next two or three hours we would be OK staying in the current apartment. Several hours later maintenance people arrived and informed her that the hot water heater is not working because the building had no gas. At that point she abruptly told us we had to leave and also that the other apartment she had been offering to us the whole time had, in fact, had never been available... a total failure.
I’d say this is one of the worst Airbnb experiences we’ve ever had. These real estate companies like to pretend individuals are closely managing their listings, but they don’t. The experience was a complete mess and I would absolutely recommend seeking lodging elsewhere.