capsule is bigger than others I have seen - you fit sitting down, it's mainly a regular 2 stories bed but closed, so you have more privacy. there is air ventilation in the capsule as well as lights, so it is quite comfortable. customer service was so nice and supportive - they were always checking in if everything was in order and if i needed anything else. it was a real pleasure to interact with everyone. also, the common area gets sometimes a bit hectic with people coming and going, but I managed to work from there with no problems - great wifi and care to have energy outlets available for everyone.