We had a wonderful experience at Jose Manuel's Plaza Mayor apartment. A family of four (2 teenagers), we stayed for 4 nights and loved having so much space to spread out and the kids had their own rooms. We were greeted by Jose Manuel's sister, Mercedes, who is very warm and eager to help (and both she & Jose Manuel respond very quickly). The location is absolutely ideal--a stone's throw to Plaza Mayor-- and very short walk to the Sol metro. I am an art lover and it was an easy to walk to the Prado and all of the other major museums as well as shops, restaurants, etc. The apartment is just as it appears in the photos and is located on the first floor of a historic building, with high ceilings and beautifully furnished with original art on the walls. It is very clean, with nice linens and towels, and the owner left a bottle of Cava and coffee, along with shampoo and other amenities, which was much appreciated. There's a nearby grocery store and lots of dining options. My main suggestion is that air conditioning or a fan be installed in the other sleeping areas apart from the master bedroom and living room (both of which have good AC) as it was quite warm in the evenings where the kids slept. The apartment has a washer and dryer, but the dryer was not working while we were there. All in all, we loved staying in this apartment and had a fabulous time in Madrid!