The check-in process was not good at all. As per the host's request, I sent them days before our flight info. They requested that I call them when we arrive at the airport. I did so & was asked to call back when we were in the Uber. I did so & gave them an estimated arrival time of 19:35. The host asked if I could ask the driver to speed up & be there by 19:30. Ultimately, we arrived at 19:30 but the host was not there. About 10 minutes later, the host called & said he was delayed by another customer who was late and would give her 5 more minutes. He told me it would take about 8-10 minutes to drive to me. About 15 minutes later he called & said that he was finally going to head our way. He arrived at 20:10 which was a 40-minute wait. He apologized but blamed it upon the other customer.
We had a problem with plumbing & informed the host the next morning. We were out for most of the day, but we gave them permission to send over someone to fix it. One of the plumbing problems continued