Didn't meet Julio and Sarah as our train arrived later in the afternoon. But we easily picked up the key from their friend. Took us awhile to open the front door to the building, but other than that we had no trouble getting in or finding the location of the actual apartment. They give very exact instructions. My friend and I loved the apartment! It is a very cute studio. The room was very clean, and everything worked perfectly. Everything in their apartment is very organized! 100% loved our stay here. The location is absolutely perfect. Barely 5 minute walk from the Metro and a prime location for shopping and good food.