Things which can be improved:
1. Check in process - You mentioned that to avoid physical interaction you need documents earlier but the check in was done physically and they again asked for documents again. Also, coming in at a specific time is difficult. Anyone would prefer flexible checkin time at or after 15:00
2. Internet did NOT work for my entire stay. I informed Jose about it and he said he will connect with the company. But it was never fixed. This was a big set back and thus the rating.
3. Sofa bed was not properly fixed. It was difficult to take it out and use it as it was sliding out while being used.
4. Kitchen tap spills water on the user making it irritating
5. No proper curtains on the windows. Days are longer currently and we would have liked to slept more but were woken up due to the light coming in from the windows.
Things we liked:
Bed sheets, towels in the packed up before use was good. Location is good which made me book your place.