WORST Airbnb experience ever!
We came from Greece, Germany and Tel Aviv for a business trip and the problems started from the day we made the booking.
"Pedro" or more accurately the company which owns this among another 13 apartments in Madrid responded to only one of our several messages (we booked in November and our trip was in February), and that only after we arrived, checked in and had their representative inform them too. And even then they just gave us useless info and rejections of our requests.
Once we arrived, we met Laura, "Pedro's" representative who, to her credit, was very helpful. Immediately the problems began though.
1)BAD CONDITION OF SLEEPING SPACE.
The foldout sofa bed was dysfunctional (had a significant tilt which made it impossible for someone to sleep). We informed Laura on the spot and she informed "Pedro". Nobody ever came to fix it, so we had to do it ourselves.
2)HOT WATER STOPPED.
The second night the boiler stopped working, resulting in only having freezing water. The only reason we managed to get it back is because an employee of Laura happened to be in the area (Pedro ignored our messages). He showed us a "trick" to get it working again. We had to do this many times during our 4 day stay. By the way, we are all martial arts instructors who came for an international seminar and had many hours of strenuous physical training daily. Imagine coming back to a place only to find you cannot even take a shower (or FLUSH THE TOILET, see below)
3)ALL WATER STOPPED!
The last evening all the water stopped completely in the apartment. We could not take a shower, cook, drink or even flush the toilet. We messaged everyone (Laura, Pedro). Nobody, NOBODY, ever answered, not even to offer an apology. We had to go looking for bottled water in the middle of the night to drink. Luckily we were leaving the next day because the stink of the toilet was unbearable.
4) ONE SET OF KEYS FOR 4 PEOPLE.
We asked for an extra set of keys to be able to move independently. We got a negative answer, at some point the next day. No explanation, just a "you can't have more". I guess it's a luxury?!
5)NOT ENOUGH TOWELS AND BEDSHEETS FOR 4 PEOPLE.
We asked for additional sheets and towels. We got a useless answer, at some point the next day informing us about the stuff already in the apartment.
6)COFFEE MAKER IN BAD CONDITION.
There's an espresso machine using capsules in the apartment. In order to get it to function properly you need to stick your finger in the capsule compartment and hold the capsule in place until you secure the lever. Otherwise, it goes straight the waste compartment. Easily the kind of puzzle you want to solve in an early morning while in a hurry, right?
THE VERDICT

Bottom line, Pedro's company doesn't give a shit about their guests, they will completely ignore you and will do nothing to fix the super serious problems in the apartment (NO RUNNING WATER!). Of course, all the discussions are logged via the Airbnb app and screenshoted, just in case they deny them.
Do yourself a favor and stay away from vultures like these. You can surely find a better option for the same price or less.
Absolutely abysmal, a disgrace to the Spanish hospitality industry.
Gentrification is destroying cities and housing worldwide, but in this instance you don't even get to have a decent stay. Talk about value for money...
Marvelous work, "Pedro".