The flat was not what I initially booked, as there were some plumbing problems. The host put me in another flat the 1st night and I ended up canceling the reservation for a full refund. It was smaller, but it had everything I needed and was in a great location near Gran Vía. The host was super communicative, responded quickly, always let me know what was happening, and waited for me until past midnight to check in when my flight arrived.