All my communication had been with Carlos who was always very kind, attentive and accomodating. He was not only happy to work with us on an extra night a random day afger our original stay but he did so gladly. Upon our arrival we were greeted by Frank who was not one bit different. Talkative, smiley and with a good disposition he took us to our room and explained the area for us. The appartment itself was clean, exactly what was shown online and in a very good location for us since is close to a Metro station and the same line as the train station Atocha. He was even willing to let us store our big bags for the time during which we traveled to Sevilla and Granada. They were beyond helpful and never seemed bother by any questions or requests. I would give then an 12 out of 10 for going above and beyond