Soraya was a great host, very easy to work with and timely with communication. Soraya was on holiday so we were unable to meet her. When we requested early check in and though the unit was still not ready, we were able to securely leave our bags at the creperie only 50 meters away from the unit. The staff at the creperie were warm, friendly and were expecting us. Soraya even included a helpful guide to local sights and restaurants.
The Unit is as pictured, is in a safe location and feels secure and was very clean. The wifi and A/C works great. It is on a very busy street just outside of plaza Mayor, though inside the unit is quiet even during the busiest parts of the day. It is walking distance to anything you would want to see in Madrid. I highly recommend staying there.