Great location but unfortunately this “exclusive penthouse” requires some serious tlc and the property management service is unsatisfactory.
Amenities:
One small bath towel provided for each guest- Clearly very old and worn out. No face towels or hand towels. Nespresso machine provided but NO CAPSULES- a bit mean considering this is a city apartment used for short stays. TV broken and wires hanging out the wall. Blind on sky light over bedroom completely broken and hanging down over the stairs. Several spot lights gone in the main living space.
Communication:
Unresponsive to questions submitted ahead of stay- Instead guests can expect multiple automated messages. We waited in the rain for several minutes despite pre arranged check in time. During our stay we requested new towels and reported that the tv set was not working. The response was curt, unhelpful and rather surprising.
NEVER AGAIN