4 of us stayed in Madrid at Emma's apartment for 5 nights in April. The apartment was lovely, perfectly sized and everything was as described in the brief online. I didn't actually meet Emma as we arrived in stages, but the others said that she was very lovely and welcoming. She also went out of her way to enquire of football tickets for us and give us her recommendations of Madrid (which we thoroughly enjoyed). The location was perfect too, about 6 mins walk from Sol square and metro and 10 min to Gran Via. Overall an amazing place and an easy 5 stars