Thid is 4yh floor without elevator. Upon arrival Marlon helped with the luggage but upon departure I had to carry the luggage on narrow stairs which was wuite s challenge fot me. The l9cation is very good but you can hear converdations and sounds from other departments. If you need to ask Daniel about something it has to be between 10am to 10pm. He did not even wakr up at 20sm on the day of my departure.