We arrived after 25 hours of traveling and couldn't have asked for a better apartment! Gorete was always quick to respond, checked in with us and organised Alicia to show us around the apartment (we didn't speak the same language but no problem). The apartment is quiet, warm, comfortable and has great wifi. We didn't do enough research of Madrid so were pleasantly surprised the location is in the literary neighbourhood and within walking distance of most attractions. It's close to Sol and has a bakery, supermarkets and bars closeby. Jesus the concierge helped us with a taxi last minute. Would definitely recommend!