Raquel's apartment is well located and clean. In general it looks like the pictures. However, we had a bad experience with two issues. First, check-in. The day before getting there we agreed to be at the apartment at a particular time and also to give her a heads-up of 30 minutes before getting there (which we did). Yet once we arrived to the apartment no one was there, and we ended up waiting in the street with our bags for 40 minutes wondering if we should go to a hotel. Second, Madrid is very hot in the summer and the apartment said it had an A/C. Although the apartment had a device similar to an A/C it was falling apart and throwing hot air into the house. So it was very hot.