Horrible communication and care for guest.
After you check in, you get a set of 3 keys to open all doors to reach the apartment. The 2nd door lock was very difficult to open. I got stuck outside the apartment for 30 mins, along with a guest who was stuck before me.
I messaged the host and he responded maybe an hour and a half or two hours later.
He didn’t even apologize for the “inconvenience”, two hours later he just says we should apply pressure while turning the key and that if we need anything we should call his number. ( we had already managed to get in by this point).
Apartment is clean, and bathroom is nice. TV’s netflix and youtube wouldnt work.
I personally think communication with the host and his availability to solve problems related to the apartment are the most important thing, and that was just not good.