My daughter was able to contact Angel prior to our arrival. She speaks Spanish and was studying in Madrid. He arranged for the neighbor to let us in and give us the keys. On departure, we left the keys in the apartment. I never did meet Angel. There is an elevator available but there are quite a few stairs before you get to it. Construction is ongoing for the retail space adjacent to the unit. This was quite dusty and noisy. Was a pretty small space for 3 people to stay. Would only recommend two adults stay with an adolescent in the second bedroom. Could tell Angel lived there when not renting. The unit seemed very cluttered.