Marta and Arturo are very friendly, punctual hosts. They respond to messages immediately, thoroughly and accurately.
The location of the Airbnb is just perfect as well as the amount of rooms. The accessibility of the apartment is wonderful and the key system fantastic. Only compliments in that department.
But I must honestly say there are a few points that need looking into. Small convenience stuff is lacking: no toiletrol holder, no towel hangers, no dish cloth in the kitchen or hanging mechanism for it or the kitchen towel. The taps are loose, the dishwasher doesn’t close well, the curtains are too long. Furthermore it’s an apartment for six people, but we found only two coffeecups, 4 tea mugs, 3 bowls, no wine glasses (!) and no small knives for cutting fruit. The scissors don’t work. In other words: a little care and attention for the finishing details would really do the trick.
Another big disadvantage is the lack of real windows. There is no daylight in the living room or in the master bedroom/shower. To see what kind of weather it is you only have the two bedrooms in front with real windows. But that’s something I’m sure other Madrid apartments will also have. Nothing the hosts can do about.
All in all Marta and Arturo are kind hosts, they have a jewel of a space in a fabulous central location, but they should give the apartment a TLC upgrade.