The reason I used to like renting from AirBNB was to meet a local host, have an apartment that lets me stay in a convenient residential neighborhood location, and avoid the corporate feel of a hotel stay.
This apartment is managed by a corporate rental entity with a number of employees, many of whom I communicated with during my stay. I didn’t need all that communication, but instead of posting information and messages within the AirBNB app, which I understand to be policy, they instead sent me a slew of messages containing their policies and information, as well as links to external forms to fill out before check-in and after check-out. It was incredibly annoying.
Then, the one time they should have sent me a message, they did not and someone walked in to the apartment unannounced to repair the shower (I didn’t complain about it). They failed to do maintenance between guests, then failed to inform me that they were coming. NOT COOL!
The apartment is functional but not ideal.