Never met the owner (managed thru an agency), cleaning person greeted us (apartment wasn't quite ready). Place is in a great location, although very bus, 24 hours day or night. It could use some basic touching up, a paint job, removing those very dirty pillows on the floor next to TV, some basic amenities like hand soap, etc.. Rooms didn't have much extra room and quite dark in winter (could use more light). Heating worked great. Apartment is in between floors so you have some stairs to climb. All in all, a bit pricey for the apartment but location was great.