Ruben was my main contact during our stay. He was very quick to respond whenever I messaged him with any questions. It's a 12-minute walk to the metro but there's also a bus stop right around the corner from the Airbnb. It takes about 30 minutes to get into Sol (city center). The neighborhood is a bit run down but it doesn't feel unsafe. Overall, it's a good stay if you're needing something simple and of good value!