This was the first apt I ever rented on line. It was exactly as described. A ground floor apt; comfortable, secure, quiet, all appliances (new) functioning well. Comfortable beds.Wifi worked perfectly. The location is wonderful, in this busy, fascinating neighborhood of Madrid, La Latina. The Royal Palace is a 5 min walk away, the subway stop is maybe a 10 min walk. Many great restaurants nearby, as well as the most popular tapas areas in Madrid. An indoor food market (with 20-30 individual booths) is near the subway stop.
I never met the owners (a scheduling conflict), but the lady upstairs, at the arrangement of the owners, was very kind to let us in and give us the keys. I was very pleased with the entire experience.