Alfonso was great from A-Z. We arrived much earlier than check in time but went out of his way to meet us and let us put our luggage around. The place is at w superb location for first timers in Madrid, super comfy and had all these little touches that made our stay more homely. Would definitely stay there again. He also recommended this fantastic cafe where the locals go and we ended up enjoying a delicious bfast there. Thank Alfonso for adding to our great experience in Madrid.