The day prior to our reservation, we reached out to the host with an Airbnb message stating our arrival time, flight number and that we would be taking a cab. They didn’t respond. The day of, we reach out once we land stating we are on our way from the airport and listed estimated ETA and tried to confirm if someone would meet us. No response. When we arrived we had to call the host multiple times. Finally she messaged and stated to press some buttons on a system, after a few minutes of doing that no answer. (None of this was in check in instructions) at this time, we are standing outside on a busy sidewalk in the rain with all of our suitcases. We tell her no one is responding and then no response for 5 minutes. Finally she then tells us that the person who was supposed to let us in was stuck in traffic and will be there shortly. 20 minutes pass and no one shows (it’s still raining). We message the host asking if anyone is actually showing or do we need to somehow find another place to stay on a Friday night at 6 pm. 10 minutes later, Raquel finally shows up to show us to the apartment, she said she wasn’t stuck in traffic that no one told her a correct time to come. We walk our luggage of 5 flights of narrow stairs to the apartment which isn’t ready. There are still dirty sheets in the washer and full trash bags lying about. Raquel spends the next 5 minutes doing a brief cleaning.
The space looked very modern and the location was rambunctious, but centrally located. The cleanliness during our stay was very gross, the apartment reeked of mold as the bathroom ceiling and walls was covered in it. We chose to wear our shoes in the apartment as the floor was filthy.