Melvin's apartment was excellent. The location could not be more perfect as it is about 15 steps away from the Gran Via. The location is in the heart of the city, so expect some city noise. The place was VERY clean and comfortable. We only met Melvin's assistant and he was very thorough with showing us everything we needed. The washer is shared with other people, but it available the whole time we were there. We had an issue with the water (cold and low pressure) and Melvin had it fixed almost immediately. It was a great stay and we recommend this place to anyone!