We arrived 1 hour late but had informed the host. We did not get the keys upon arrival. It was mentioned on mail that keys need to be picked up from nearby restaurant but the restaurant couldn’t provide us the keys coz even after being an hour late , the property management didn’t keep the keys . Upon calling hosts tell us the keys need to be picked up from a farmacia few kms away so we had no choice but to take a cab and get the keys. We were extremely tired already and this added to our misery. I kept asking for a compensation which has still not been granted , every time the host tells me he awaits his partners response . Good property and location but not a nice way to check in