Positives - great location - convenient walk to the metro and Plaza Mayor. Well-equipped kitchen. Nice finishes and well-maintained. Negatives - very small shower and washer/dryer mostly unavailable. Washer/dryer availability is likely not an issue for travelers on short trips, but for folks like us, who are traveling for several weeks, an available washer/dryer is key. The problem with the situation here was not only the washer/dryer were shared with other guests but that they were used by housekeeping staff. As a result, the units were in virtual constant use washing and drying sheets and towels. The only way for a guest to access the units was to wait to do laundry until very late at night. It would be more appropriate if housekeeping staff used designated units and a separate washer/dryer was dedicated for guests.