Our host had a friend meet us and welcome us with an explanation of the apartment and how things worked. She was very friendly. The host checked in the next day to be sure we had everything we needed. The description of the apartment and pictures are very accurate and the host had lovely personal touches such as a book shelf full of travel books and information, slippers and special homemade soaps and small tags on things that might need explaining (such as the ceiling fan). The neighborhood is also great as well!