The apartment is well equipped, very well located with two little nice balconies in a quiet road, close to metro stations (Opera) and other facilities. Unfortunately I had a problem: I was bitten by bugs present in the apartment. I don't know if they were inside the sofa bed, where I had slept for the first days of my stay, or if they had their nest in the holes and cracks of the tree trunks, as parts of the apartment furniture. I was in Madrid with another guest who used the big bed on the mezzanine. As a solution, Rafael proposed to fumigate the apartment asking the other guest and me to pack our staff, to put everything in the corridor of the flat and to stay somewhere outside for 12 hours, from 8 a.m. to 8 p.m., without offering us a proper place where to stay. I couldn't accept his solution. By chance the same day of this proposal, late in the evening, the cleaning lady was in the flat. She prepared for me the other sofa bed and removed all tree trunks and carpets from the apartment. Since that day I hadn’t had any other bug bites, so I decided not to move to another hotel, so difficult to find in so little time, considered that I was in Madrid for work. Rafael promised an extra cleaning service, never done. I had to manage at best my health problem alone, even if it was caused from my stay in Rafael's apartment. In fact he seemed to be more worried about his apartment than about my health. He never asked if I was taking some medicine. I spent a lot of time in writing to him or in replying to his messages (sometimes not so nice). I experienced other unpleasant incidents in the apartment but I could sort them out by myself. I asked Rafael for a compensation for the (not only) physical damage suffered and for the days I was not well (bites, especially on my neck, itching and inflammation). He rejected my request, so I have decided to ask for the mediation of Airbnb.