The house is very good-clean,huge, with everything you need(laundry/dishwash detergent, modern faucets/shower heads in an old building although the air conditioner was really noisy,etc) and the location is excellent- right next to Metro station from which you can go everywhere and right next to Plaza Mayor where there are so many nice restaurants you can research in travel books. All these being spoiled by not being able to communicate with the host when we had serious issues. The host shielded himself from managing the place to a company that didn't really care about the renters. I feel this is a serious issue that needs to be addressed by Air BnB. If I won't be able to communicate with the host I would NEVER again use Air BnB