We came to Madrid so my son could go to day camp, but we don’t know Madrid at all. Carlos was extremely helpful in getting us to and from camp, and helping us figure out the other places we needed to go, and generally ensuring we were oriented. The house was just as expected, very clean and comfortable and extremely close to the Metro. Any time we had a question, Carlos answered promptly, and we had no problems at all. I definitely recommend staying here, and appreciate all that Carlos did to make us at home.