Jose was very helpful and responsive. I checked in with Ana, who cleaned the apartment, and she was helpful a few hours later when I couldn’t remember which key opened the outside door. Checkout was easy.
The apartment is spacious and lovely, although the floors and balcony doors have seen better days. Everything was clean when I arrived. The dishwasher, washing machine, full size refrigerator, and building elevator make this a great “home away from home”. There is a desk in the bedroom area with an office-like chair that is a good computer area.
Location-wise, the apartment is well-positioned to easily access all the main sites via walking or metro. There are two grocery stores directly across from the apartment and many restaurants and bars nearby. There is some street noise at night (including trash collection nightly), so I may recommend closing the wooden shades in the bedroom if you are a light sleeper.
I will note that there are two benches outside of the apartment building, which were frequently occupied (sometimes by people who appeared homeless) even late at night. I wasn’t bothered by them, but I made sure to pay attention to my surroundings when entering/exiting the apartment.
Altogether, I recommend Jose’s apartment if you’re looking for a central, spacious option in Madrid.