We chose this property because the building had a handicap lift and two elevators. But, during the check in, Miguel made up this long story on why we could not use the handicap lift for our wheelchair bound friend. We believed him and as hard as it was, we carried our friend and his wheelchair up on more than 20 steps to get to the elevators and up to the apartment. The very next day, we were told by the building manager that the key was in fact in Miguel‘s position all along and that he chose Not to share it because he didn’t want possible problems. The apartment manager kindly gave us his own key and we used the lift for remainder of our time there. When confronted later, Miguel downplayed his action and never apologized.