The check in process was a nightmare. As a tourist who was limited knowledge of the language, it was difficult to figure out how to communicate what I was looking for. Our flight was delayed several times, which I communicated with the company that helps with the reservation, and they seemed to be fine. I informed them as soon as we were about to take off, and informed them when we landed. After ordering the Uber to the location, I received a phone call and an aggressive voicemail, followed by an aggressive text message about not being on time for the check in. They claimed I did not inform them of the delay, and tried to blame me. After getting in the Uber, the individual who was supposed to meet us to check in, stated they had left and informed us that we were supposed to retrieve the keys from somewhere. All they did was give me an address, and did not indicate that you had to go into the market. When trying to access the keys by entering the code provided, the machine stated that the code was incorrect. I informed the person about this and sent a photo, but was met with frustration and they just stated that that was the code. Thankfully, an employee who worked there figured out we needed help, and tried to help us. The Uber driver graciously made an extra stop for us, but was irritated that we were taking so long. After getting the keys, it took several tries to figure out which ones we needed to use. When asked what floor the apartment was on, the person just stated that it was explained in the video. I informed them that I could not understand the video and I had watched it, but they just kept saying to watch the video. Then I asked which number it was, but was told to watch the video. The video they were referencing was a 30 second video of someone showing the keys and walking up a couple of flights of stairs before getting to the apartment, and then opening the door. This was not helpful because it was not clear which floor it was on, and it was not clear which keys needed to be used. This process could have been much more streamlined, and the person could have been kinder and more helpful. They seemed irritated with me, and did not want to give me any information. This was the worst check-in I have ever experienced and I am getting angry again just thinking about it.
Besides the check in, the place itself was great. It was spacious and the air conditioning worked well (but it is hard to figure out). It was great to have two bathrooms and two showers. We did not use the small shower after the first day, because the pipes inside the shower were burning hot and burned my skin several times, even though I was not taking a hot shower. The place was spacious, and the location was great. It was a little noisy at night, but this is to be expected in this location. The amenities were great, but I wish the pool was open because it was so hot during our stay.
I would recommend this place, but only if there was a different person doing the check in.