Luis is a great host and knows how to host. He is efficient, punctual and is very supportive. He helped with our luggage and guided us to some of the best places to eat and drink in and around. The place is impeccably clean and has a lot of warmth. The location cannot be better and is in midst of all action. There are lot of eateries and places to shop. Gran Via is about 5-6 mins walk. The only small aspect you need to know is that if you have a heavy luggage then it's a bit tedious to reach there, however Luis is very helpful on this aspect.