Diana was waiting for us when we arrived and was lovely and helpful showing us a map and giving suggestions on what to do. The place is on the fourth floor of an interesting old building (keep in mind it's up a few flights of steep stairs!) and good location right next to metro, and in a cute neighbourhood. The wifi was not working for us, as Dianna informed us due to a problem with the phone line beyond her control. She was very apologetic for it. The apartment was quite hot as there is no air conditioning and little windows for ventilation, we were unlucky as it was hot (about 40 degrees) in Madrid and unfortunately even though Dianna set up a fan for us it was uncomfortable. Very nicely decorated also!