We had a great visit in Madrid and enjoyed our stay at Alicia's Apartment. It is in an excellent location to get to the most of the major tourist attraction and is very close to the hop off hop on bus tour for those interested in taking that type of tour to see the city. The apartment worked out well for the three of us. It was very clean and updated. We didn't meet Alicia personally but she did respond to us through email answering questions and dealing with some minor issues. The kitchen worked well for us for the meals that we had in. There is a great supermarket in the Department store just across the Plaza which makes it very convenient. We were only steps away from the metro as well.