Alicia is a great host. She greeted us and showed us how everything worked. She also answered all my messages within minutes and was very kind. The apartment is basically at the Plaza del Callao. A few steps away from the metro, a supermarket, a movie theater, stores, restaurants, coffee shops and Gran Vía. The plaza is very lively. I enjoyed standing at the balcony to watch street performances. The apartment's doors that lead to the plaza are sound proof, so it is extremely quiet and you can't hear anything going on outside unless you open the balcony doors. Overall, the apartment is lovely, comfortable and quiet: the decoration is cute, the beds are comfortable and the kitchen is well equipped. I hope I can stay here again.