Juan's place is great! It looks exactly as it does in the photos. The kitchen is the best-equipped kitchen I've ever had in my Airbnb experiences. The location is perfect. Very close to two metro stations and a stone's throw from the Gran Vía. Juan is very attentive to all the needs of his renters. The black notebook has instructions with phone numbers of contacts in case you need help, and it also has instruction manuals for all of the applicances, from the dishwasher to the washing machine. The bed is very comfortable and there's a large walk-in closet to store your clothes. Juan is very responsive to emails and works immediately to fix any problem. I had a small issue with wi-fi for a 24 hour period and Juan worked continuously (from his home in California) to fix the problem with the local internet company. When Juan is not in Madrid, his sister Sally meets guests. She is amazing! I arrived on Good Friday, which is, of course, a national holiday. She had already alerted me to the fact that stores and most restaurants would be closed on that day. She went so far as to put eggs and bread in the refrigerator just in case I couldn't find anything open in the neighborhood on my first day. She even went further, and scouted around to be able to give me the names of a few markets that would be open. She also checked in with me a couple times during my stay just to make sure everything was going well. I recommend this apartment wholeheartedly. This was my third stay in Madrid. Next time I'm there, I'm definitely going to try to rent this apartment again. Thank you, Juan and Sally!