Arantxa had the room all set up for us when we arrived. In advance of our arrival, she emailed directions, house instructions including the WiFi code, laundry, etc. She was also flexible with the checkin time as our train arrived in the late evening. She was extremely prompt in her responses and very helpful with city recommendations.

We had the apartment to ourselves. It was very clean and was comfortable for three people. It is extremely close to Plaza Mayor and Puerta de Sol and a 15 min walk to the Prado. The apartment is street facing but the noise was minimal the nights we were there.