We first booked this apartment for our stay in Madrid, but it turned out it was under some kind of renovation and Meyling offered us another one of her apartments for the same price. So this apartment wasn't actually the one we stayed in! We were welcomed to the other apartment by Meyling's friend Lupe, since Meyling herself was out of town. Meyling answered all the questions concerning the apartment very quickly and promptly. When we arrived, Lupe was very welcoming and made us feel like home, giving us some local tips of what to do. Getting the keys etc. worked smoothly and Lupe was very helpful when we had some practical problems with the other apartment. The extra fee for leaving the bags after 11 am even if there were no reservations for the next day seemed overpriced, though.