The apartment was not as nice as in the pictures and much smaller than expected. The plexy glass surrounding the loft was very flimsy. I have two littles so that was something to worry about, the kids loved the loft though, it was like their little club house. There is no privacy in the loft. There is a shower in the loft but there’s no privacy as it only has glass walls. I’m 5’4 and hit my head a few times because of the vaulted ceilings. The washer and dryer worked great. Check in was supper easy and they answered all my questions and even when I called a day after we checked in. The location was great! All in all we would stay there again because you can’t beat the location, there is a grocery store one block over, it is right across the street from Plaza Mayor and a short 5 minute walk from the palace.