The location was great, close to shops, restaurants, etc. Gran vía tends to get busy but since the property is in a street that does not aloud cars, it makes it nice and quite. There is an elevator but there are stairs to get to the elevator and stairs to get to the apartment. So if you have heavy luggages like we did, keep that in mind. I find unclear why they charge a fee if you arrive after 8pm since they leave the keys in a box, so I don’t know how they are affected by a late arrival to the property. Also the hot water in the shower would last 2 minutes ( I literally count) . One of the curtains was broken. And the heater was in the bathroom so we found it hard to get the whole apartment warm and cozy (I stayed during winter). Other than that, the person responding messages was very nice and responded quickly.