What we thought would be a comfortable apartment for 3 turned out to fall short of expectations. Raul was very responsive leading up to and during our stay. The following are the problems that came up during our stay:
1. Despite indicating three guests we only had towels for two until I messaged for more.
2. The shower floods because it can’t close and the shower head is not capable of being moved.
3. Some basic amenities were missing like paper towels, shampoo, and shower gel.
4. The floors in the living room were dirty and I ended up with soot on my feet.
5. The wifi signal was weak and it wasn’t till I stepped into the hallway that I discovered the signal I was using was coming from another apartment on the same floor. He did, after messaging, provide us a way to connect to the actual wifi in the apartment which is odd we weren’t provided that initially.
6. As a result of the aforementioned, we could not connect to Netflix or other apps on the tv.
7. The electricity in the apartment shorted during our stay and I had to figure out how to reset it.
8. The bedroom ceiling lamp does not work.
9. After the first day hot water didn’t exist for the next two.
Raúl did attend to the towel situation as well as toiletries, but the amount of problems we had really outweighed the effort he made. We have used Airbnb frequently and have almost never had issues. We unfortunately would not stay here again.