Iryna's place is just as pictured. She made us feel right at home. I came to Madrid with my family (husband and two kids). Iryna was extremely helpful from the start, even helping me find schools for my kids while I was still in the US. There were lovely welcome treats waiting for us when we arrived (cookies, coffee, and yummy granola). The apartment is on the second floor and there is a new elevator. The location of the apartment is the best. It is in a central location, easy to walk to 2 different metro stops and Atocha train station. Also there are the 3 main art museums and Retiro park all within walking distance 10-15 minutes max. We loved our neighborhood because it is very diverse. You can hear languages from all over the world being spoken on the street, and there are diverse restaurants and markets all around. Everyday we walk in our neighborhood we find something new, a little gem like a coffee shop, bakery or restaurant. The apartment is very clean and well decorated. The central AC and heat both work great and there is plenty of hot water on demand, and Iryna provided lots of soaps, garbage bags, and toiletries which made moving in much easier. We felt right at home especially thanks to the quick and thoughtful replies and help of Iryna (and Oscar).