Soraya communicated with us before our arrival and throughout our stay. Her husband met with us to hand over the keys and give us a quick tour. They have a crepe/ice cream shop right next to the airbnb and were there in case we needed anything. The airbnb was in the heart of plaza Mayor, within walking distance to EVERYTHING. Soraya even left a sheet with all of her recommendations for restaurants to try. There were plenty of sheets and towels, and everything that we needed. This was an amazing experience and we would recommend anyone who wants to visit Madrid to definitely stay here.