Andres met us at the apartment on time, showed us the layout, informed us of what was nearby, etc and provided the keys. The Apartment was clean, well maintained and is perfectly located - within easy walking distance to the Opera metro station, Plaza Mayor, Palacio Real, Puerta del Sol, Avenida Gran Via, Avenida Mayor, etc. It is located in the heart of the city yet off on a small quiet side street. Apartment is better than a hotel not only in price but also has it's own washing machine for laundry, a fridge/freezer and a pull out couch to sleep on as well as a bed in the loft area. Andres texted us a couple of times during our stay to make sure all was going well and see if we needed anything. I would highly recommend this apartment. Next time we go back to Madrid we will stay there again.