Veronica was very nice and always available to answer our questions. We had a great stay in Madrid: the flat is perfect for 2 people with everything you need for your daily life. It is located in the small streets with almost no car traffic but close to restaurants and supermarkets, the center and big streets like Via Grande. You can park the car in the streets near it or take the subway or electric bikes near by. If you come to Madrid by car like we did, you can find areas where there is no limit on time and free of charge a little outside madrid like in ciudad universitaria (and come back by subway or bus).