The whole experience was poisitve. The flats are located near Atocha train station and have restaurants and supermarkets across the corner.
The communication was easy and very straight but I can't simply ignore all the aspects that resume my evaluation.
So, the check in is very practical, worked just as instructed and so that a positive surprise considering there were no human contact. However If I am to make a point about the check in/check out subject I would definitely suggest that you guys improve the check out rules. One has to leave the flat at max 11 in the morning and the next guests can only check in at 14:30. There are only 3 rooms in the flat. Considering that I've had the chance to stay on two different rooms on the same building it seemed to me that's maybe a little exaggerated and not customer oriented.
Also, a problem that we had was, as we were changing room, going through the whole check out/check in process, we were very disappointed with the fact that the whole flat doesn't have any locker or space for early guests or guests in our situation, to have a solution. We tried Atocha station lockers but they were not avaiable due to covid, so we just had to wait with our bags.
The rooms it self are very well decorated, on a very modern style, with all the essential things that you need. Eveyhtings was working perfectly well.
As I final note, a huge disappointment regarding what happened to us. We basically booked for two days, but then we had to add an extra night but only a different room (a bit more expensive) was avaiable. That was ok for us. We booked it.
What happened was, we had to leave our first flat but to be fair with no need because as we returned to check in (new room) we then realized that, not only our booked room was occupied by other guests but also our first room was still avaiable. So we could have saved money on the cleaning tax that we had to pay on two different reservations and also, we could have saved our backs from carrying the bags while we waited for the check in to be avaiable.
I had to dial the owner who explained that the other guests confused it and occupied our room. The solution was either wait for the guests to return to make a swap or stay in an apparently similar room. Once again not customer satisfaction oriented.
Appart from that it was ok"ish". Would recommend but with caution as a few surprises might happen.