Be very CAREFUL if you decide to stay at this location. This airbnb is not a private home, it is a business. The woman who runs it, Astrid, tried to charge us extras/ hidden costs whenever she saw the opportunity. For the parking in her own building, she wanted to charge us 20 euros!!! That delayed our arrival, since we had to look for parking, in the center of Madrid, which is complicated. Also, she indicated on the Airbnb page that there was an elevator and this is completely misleading as the apartment is in a mezzanine and does not have access with an elevator and it forced us to carry 3 heavy luggages up stairs.
We had told her that we estimated our arrival at 7-8pm. We left Barcelona and drove to Madrid but got lost and encountered a series of problems, as most tourists do (obviously not on purpose). But we kept in communication with her at all times and informed her as things happened (and she didn't answer for many hours). We finally arrived to the apartment, a young man greeted us like nothing and we went to bed. Once we were inside the apartment, already sleeping, she sent us a message saying she would charge us 10 euros for being late!!! However there is no rule, no clause on her page that says she can do that, in fact I took screenshots of the the whole page to make sure. To be more specific:
The only only rule she had was if you arrive after 11:50pm, she would charge you 10 euros, but we arrived way before, at 10pm (plus 15/ 20 min looking for parking). After we asked her via message, to reconsider that 10 euro charge, she basically wrote back to me insulting our character and also wrote a bad review on my profile.
Yes the apartment is in good conditions, yes the apartment has a great location, yes there was someone there to greet us, but do you really want to run the risk of this woman finding reasons to add 10 or 20 euros to your bill if she feels like it? Or being mislead by some information on her page? Or ending up with a bad review on your profile? This whole experience was a big nightmare for me and my husband, and hope to help future Airbnb guests from going through this.
Sincerely,
SB