Pros- clean, only 1 flight of stairs up and has an elevator. Lots of plants to help decorate the place. Flexible check in. As described. Nice area of Madrid. Sofa bed bigger than bed in bedroom. LongLing seems very friendly and responsive even though we never actually met her.
Cons- very few electrical outlets (the kitchen has only 1 behind the microwave. If you want to use the toaster you have to move the microwave and use that plug for the toaster), and there’s a typical small European shower (I’m skinny but a little tall and my elbows kept hitting the sides), some light bulbs not working, window blinds in living room were broken/ not working properly - LongLing did offer to call someone to try to fix them which we declined since we were in and out. No electric kettle, no coffee maker, filter or percolator. Very small trash bin. Sofa bed wasn’t too comfortable. Not real comfortable for 4 people as with the sofa bed out there’s not a lot of space.