We arrived in the late afternoon and neither Soraya nor her husband were available to meet us. She left the key with one of her workers, who totally forgot that we were coming, and when I asked for the key she looked dumbfounded, and then it struck her that we were there for the lising. She handed me the key - and I told her I needed her to guide me to the door, as there are multiple places with the same address on that street. When we entered the building, there is a lift to the 2nd floor. The apartment is very nice, clean, and we found it to be quiet when the windows were closed. And since our visit was during a chilly spell, that was easy. There is air conditioning and heat, but we didn't need either. It is in a great location. You can see right into Plaza Mayor. You feel like you are really living in Madrid! The bed was super comfortable, and everything worked fine. We loved our stay in Madrid.