When we arrived to the apartment for the check-in, the toilet was dirty, meaning it was visibly brown where the water at the bottom because it hasn't been clean very well. The freezer had rests for vegetables all over the place and ice stuck in the back, which was a sign that it hadn't been cleaned at all. The floor didn't look like it had been mopped either and walking barefoot would make the bottom of your feet black. A glass top on a shelve was visibly dirty because of having had drinks there. Also, there were only 1 toilet paper roll and 2 extra trash bags for the 8 days we booked the apartment.
And the shower drain was clogged even after they came to fix it. I ended up fixing it myself and extracting tons of hair and even the plastic cover of a razor blade from it.
We complained on the WhatsApp chat they had for us, and they came cleaned the apartment, but the floor was still dirty after this and we couldn't walk barefoot. We complained a second time and the second cleaner did an excellent job so we finally had a clean apartment.
Days later I complained about the light bulb of the kitchen going faulty and it took them 2 days to come and replace it despite me sending them a picture. We were 2 nights with the kitchen completely dark.