I was met on arrival and introduced to the loft. Everything was as advertised on the website. Chocolates and extras were left in fridge and cupboards which was useful during the stay. Washing machine facilities were very helpful plus clothes dryer and iron if needed. We had a very comfortable 3 nights in the loft and would highly recommend it to others. Good sized fridge and freezer. Good location close to metro. Place was very clean and quiet when windows were shut. Thanks for a lovely stay.