Communication throughout our booking was quick and easy. We were greeted by Natalia upon arrival and she took time to show us around the apartment and provided suggestions and recommendations. The apartment is exactly as pictured...very clean and well presented. Handy to have a lift with two large suitcases. Also handy was the washing machine and clothes dryer. Whilst we didn’t use the kitchen facilities it’s well stocked. The apartment is a few minutes walk to Plaza Mayor and a 24 hour convenience store is at the end of the street. It’s a very quiet apartment as well as it doesn’t face the street so you can have a break from the hustle and bustle. Would recommend Sergio’s apartment for a stay in Madrid :)