The apartment was clean and Francisco was very responsive when we asked for information and help. He helped us to arranged the taxi from the airport and to the airport. The taxi driver was also helpful (the one who picked us up, does not speak fluent English but we managed well with little English and some signs).
We also received some information about getting around and the nearby shops. The supermarkets (around 10-15 min walking, note that we are also with small kids and seniors) are very handy for buying breakfast and other things (e.g. extra shampoo).
It is not in the centre of the city, but not too difficult to reach the city. We used both the metro and bus. But we sometimes also used taxi (which was quite optimal for 6 persons for some destinations).
Very recommended place.