I never met Luis but he was helpful from the moment I made my first enquiry about booking. He left several small gifts (fruit, biscuits, tea) and was very easy to contact. Allowed late check-out.
Flat was very clean. Quirky decor. The accommodation was in a great location for us (10 mins walk from two metro stops) and was in a quiet and safe area. We really enjoyed staying there- much better than a hotel!