Diana was just the best! I booked at very last minute and was so tired I mistakenly booked for that evening and not the next day as I intended. She quickly realised the issue, but I had gone to sleep and had a conference all day so when I finally saw her message was only a few hours before I landed. She went over and above to try and accommodate me so I wouldn't be stranded and waited for my late arrival. her home is lovely and she has a beautiful family. I was grateful for her many efforts and to get to meet her, she is a wonderful person!