Ursula felt much more like a friend than a host. She was lovely and the perfect ambassador for Madrid. She was enthusiastic about her city and had many great ideas for where to go and what to see. Her darling kids were a pure delight - but we only saw them if we wanted to interact with them (in case you're not into kids). The room was clean and spacious. Staying with Ursula will definitely add value to your time in Madrid.