STAY AWAY. In my 5 years of using Airbnb this has been the most disappointing and ridiculous experience.
I needed a visa to enter Europe and asked Fatima if she can extend the cancellation policy in case my visa gets rejected. She told me that she will give a FULL refund if my visa gets rejected so I didn’t cancel the booking.
My visa did get rejected and guess what? She WENT BACK on her words and decided to not give me the refund we agreed on.
Please note I had our agreement in writing and Airbnb refuses to honor this because their customer service team is absolutely useless.
So I literally lost $1500 for a booking I cannot come to. $1500. Please stay away from this fraudulent host!!