Alicia was super nice, even though I didn't get to meet her! My flight was super delayed and she didn't mind to meet my only boyfriend and show him the details of the house. In the last day of our stay, Alicia allowed us to checkout later than what was the stipulated, without any extra fee, that was super nice! The house is beautiful, just like the pics, and very central and convenient for a stay in Madrid. For sure will come back!