The apartment is in a great location. Right off Gran Via and within walking distance to great food, cafe, and transportation. Balma was nice enough to accommodate an earlier check in time. We arrived a little early and had to wait for a bit, but Balma did reach out to me with check in instructions (I didn't meet her face-to-face). The apt was nice. Good size for 2 people. Bathroom was a little tight. During our stay, the shower drain was slow and there was a really bad smell in the bathroom. We contacted Balma to let her know and if someone can come look at the drain, but we didn't hear back from her on the issue until a week after we left. She said it was a building issue that was already taken care of. Still didn't change the fact that we spent 3 nights with the bad bathroom odor. The matter is still pending. Overall, the stay was fine. I can't say enough great things about the location, but the bathroom thing put a damper on our time.