Emma was fantastic. She was extremely responsive prior to our arrival - helping answer any questions we had not only about her apartment but about our stay, our needs and anything she could do to assist, including helping us find a babysitter etc. The neighborhood was ideal: located in the heart of Madrid with easy access to everything and quaint and comfortable without being too quiet. Emma had towels ready, cleaning supplies, toilet paper stocked. She walked us through how to use the keys, and any quirky aspects of her apartment. She went so far as to upgrade her wifi while we were there because it was a bit on the slow side - now that is pretty thoughtful and amazing!