We have travelled quite a lot and, hand on heart, we I have never met any host that has gone this much beyond host's obligations! Our stay in Madrid was flawless. Not only did Jose help to zip up our itinerary in his own free time (months before our arrival he stayed in touch via whatsup patiently answering all our questions, helped arrange tickets, checked connections, etc etc). More so, he then collected us from the airport, dropped us to our first destination, helped us to get familiar with our new surroundings, etc. When we arrived in the apartment, our jaws dropped at unexpected little touches, like the hand-made poster for my partner's birthday on the door, cava and cake with candles.. He made our short stay completely special and helped to efficiently plan it to make the most out of it. There was not one thing I could pick at and, trust me, I'm a fussy holiday maker! :D Best host ever!