My Daughter and I visited Madrid and stayed in Carmen's apartment for 5 nights, we where greeted by her son who spoke excellent English (I don't speak Spanish, my daughter does) he was very friendly and showed us around and how everything worked. Carmen was also in touch before we arrived and also sent a text welcoming us to Spain. Her place was spotless and she had even left us a bottle of water in the fridge, some tea, coffee, buns and chocolate a lovely touch as it was quite late when we arrived. It was warm and comfortable and we will definitely be booking with Carmen again the next time we visit Madrid. Thank you Carmen.