Gorete was great at communicating with me and letting me know that Nisbeth would be waiting for me at the apartment for checkin. Nisbeth went over everything in the apartment to make sure I was comfortable and knew where to find everything. And Gorete was available for any questions I had during my stay. This is a great neighborhood and really my favorite in Madrid. There are multiple grocery stores, restaurants, bars, metro stations, etc. very close to the apartment. The apartment was very clean and had everything I needed for my stay in Madrid. The wifi was good, and the air conditioning worked well for the hot afternoons. I mentioned the Metro but from this location you can walk to almost anywhere you want to go since everything is so close so I rarely took the metro. Of the many times I have been to Madrid this is one of my favorites places I have stayed at there. I would definitely recommend.