READ IN FULL - Upon reserving this Airbnb I never received any communication from the host until I reached out 4 hours before check-in. It was very difficult to reach Antonio. The address on the listing is wrong. Its listed as a hostal but is under the name Life hotel but Antonio claims its an airbnb. No one actually physically works in the hotel so check-in was very confusing. I had 3 other guests ask for help as I tried to contact Antonio and get some clarity. When I finally did reach him to ask about check-in he said that I was asking too many questions and suggested I cancel the trip. Extremely rude. When I finally got the code to the little box to retrieve my keycard, I found the box already open with no key inside. Since no one was in the building, this simple issue became a problem. The room is designed with 100% aesthetics and 0% practicality. There is zero storage in the room (cupboards, drawers, cabinets, wardrobes, closets) you only have a few surfaces to put your things out in the open. Blanket was missing. The sink was leaking (reported to Antonio but was ignored) You only get one toilet paper roll.. You can ask for an extra pillow but do expect Antonio to ignore you and send it over 2-3 days later. AC was fried. No simple appliances like coffee maker, kettle or even cuttlery. There is no breakfast, laundry, reception or any other amenities. The building feels like a ghost town. You are left to figure out everything by yourself. It seems like the entire budget of this hotel was spent on “contactless entry” and “high tech” to a degree its made the place feel dead and extremely isolating.
I was confused when Antonio suggested I cancel the airbnb if I was to be a “difficult” guest but after reading the previous reviews about his poor communication and lack of care for his guests, I now understand he was trying to avoid another negative review.
Horrible place. I’ve stayed in cheaper hostels that offered way more for way less. If you think I’m exaggerating, please take a moment to read the other comments. Save your money and book elsewhere.