Ramon was very responsive and made us feel very welcome. His partner Marco met us at the apartment soon after we arrived. We arrived a little early, which was fine because there are lots of little restaurants located in Plaza Santa Ana, so we just had a quick bite while we waited. Once Marco arrived, he showed us around the apartment, which was exactly as pictured, and he spent time showing us where to go for the best night life and best places to eat. Overall I thought our experience was very positive, and I would recommend this apartment for your stay in Madrid!