The communication was not great, at least in my case where the check-in process was not clear and received contradicting information.
The internet was down for a few days and had to call multiple times to find out a status. Of course, no back-up solutions or real compensation was offered which was disappointing.
The apartment was probably flooded by the neighbour apartment above so it had a big hole in the ceiling covered by a plastic board.
All these aspects made the stay stressful (had to work from home on roaming tethering) and a bit expensive given the conditions.