José and Maria were very friendly, helpful and responsive and answered any queries that we had via text immediately. The place itself is lovely. Luminous, comfortable and fully appointed with anything you may need (unless what you need is a TV, which seems unnecessary in a city such as Madrid). The location is quiet, so don't expect to find bars and their patrons exploding onto the street below, but the tranquillity is a welcome change to the chaos of down-town, yet it's close enough to the metro that you can pop into Sol or wherever else you please on a whim. The proximity to the park is a huge advantage. We absolutely recommend this charming home and we hope to stay again soon.