We LOVED this apartment! It is bright, clean, comfortable, and in a great location! Our first impression of the area was not the best as we arrived extremely late at night - pretty much everything was closed and there were people sleeping in the plaza. We asked Anouk about safety, and she was absolutely correct - while there are people who will sleep in the plaza at night, there was no concern for safety - other than the fact that you are in a crowded touristy area, so of course, watch your pockets. Aside from that first impression, everything else was amazing. Honestly, if you are not out that late, you will probably never encounter people sleeping in the plaza. We were pleasantly surprised the next morning when we came downstairs and the whole plaza was alive and buzzing. Tourist groups, cafes, stores, you are literally in the middle of everything. It's wonderful! There is a tourist office in the plaza, which is extremely helpful if you've never been to Madrid and want to plan your visit to the city. We set out on foot and we were shocked how close everything was to this apartment - it was great! We'd see a few sites and decide to walk around aimlessly and still find ourselves back in Plaza Mayor - definitely could not stay in a better location! The apartment itself is wonderful. It is so bright and welcoming! There was no noise that spilled over from the plaza - the windows are fantastic. The sloping ceiling can be interesting for tall individuals - definitely watch your head. Anouk was very professional and to the point - she has a wonderful book with all the resources you could imagine available. Communication was excellent both before and during our stay. Would definitely recommend!