Alessandra is very sweet. However the day we landed she forgot she was getting a guest. We rang the bell several times but got no response. Luckily one of her guest was getting into the home and we asked him to inform her. That's how we got it. On a cold day, after a long flight this is the last thing one needs. It could be a one off case perhaps.
Apart from that the location is absolutely fablious. It right at the city centre and everything is in walking distance. The room is small but comfortable and the interiors are very nice. The house is clean and the host is otherwise warm and sweet. She cleaned the room soon and made us get comfortable. She had given us extract instructions to get to her place well in advance.
It's a great place to stay in Madrid if you want something in the city centre.