Magui was extremely helpful both before arrival and after. Our flight was delayed by a day, so I messaged her (plenty of time before) and she immediately refunded one night of the cost of the accommodation. When we met her at the apartment she gave a very thorough and clear tour of the property. Then, when it came to checking out, she was flexible and allowed us to leave slightly later as the next guests weren't arriving until the following day. She did everything she could to make our stay a real pleasure, which of course it was!