We have been welcomed by Rafa, a very nice guy that gave us lots of useful information about the unit, the rules and also the surroundings in Madrid. The apartment was very clean and nicely done. It is in one of the best areas in Madrid, where everything is happening. It is very close to all the important places. The only critic was the washing machine that was broken and could not be used. We didn't insist as we actually didn't really need it for a short time period. We appreciate that we have been offered late check out as our plane was quite late. This gave us the opportunity to spend another day out and have the suitcases in safe place. Overall it was a great experience and I will recommend this place to all my friends.