I talked to Pablo after the first 5 min of my arriving on Saturday January 6th 2018 about canceling the reservation because their courtain was broken and impossible to be fix. I’m sending a picture showing the size of the window that covers the whole wall having the windows building in front of us and no way to have any privacy and I made a reservation to spend time with my partner and it was impossible for the 4 days we spent at his room. He told me that he was going to talk to his friend Jorge who is in charge to cancel it and return our money with no problem but they never did it. Pablo told me it was my fault for reserving the room so fast, I didn’t understand at all why it was my fault! I called him after a few times and he told me that I was open to leave if I wanted but I couldn’t without the confirmation that i was getting my money back to pay for another place, I felt very unhappy with the service and the way he talked to me. I decided to wait until Monday 8th and see if it was going to be resolved and very early in the morning I had 3 ppl coming into the room, checking the courtain, and leaving without fixing it or giving us any reason of the problem, I called Pablo again 3 times and he never answer the phone again. Also the shower was totally blocked drain and it was fix on the 8th, by one of the guys that came to see the courtain, it’s a shame I didn’t take a picture of that, is my first time using Airbnb and I had no idea how it was going to be the process. I start the process to report this bad behavior, I was asked to wait 72 hours to see if Pablo was going to respond and he hasn’t, one of the big problem here is that this is not a home, is a hotel and you never see the guy