Dana was just great. She was easily available by phone, and only took 30 minutes or less when arranging a meeting at the apartment. We had a problem with another apartment (not reserved on Air bnb), and called Dana to see if she could help. She not only arranged for an unscheduled rental, but was able to meet us at the apartment almost immediately. Among our best rental experiences, and we have rented more than 15 vacation apartments worldwide.