Palmira the house attendant was there to give us the key in person. The best part about this apartment is the location. It is small in every aspect so if you have in mind being out all the time and just going there to sleep then this is a great place for you. Don't expect to be able to cook big meals because as i said everything including the kitchen is very small but location is excellent and worth giving up a little space. It is a basement level apartment so it smells a old but other than that the location is what really makes this place fantastic.