Paula's communication was amazing from the moment we booked the apartment. She was quick to respond and provided info on getting to the apartment. She even booked a taxi for us to the airport when we left! Paula met us at the apartment to drop off our luggage as it was before check-in. It was cleaned early, so we were able to get the apartment. It is a long walk up to the top floor, and no elevator. She even helped carry my luggage, which was so nice. The apartment was clean and well stocked, including shampoo and shower gel in the shower. A big map was left for use during the stay with notes and attractions pointed out, and they have a blog with suggestions in the city. We were just around the corner from Plaza Mayor, where there was some entertainment and many restaurants and souvenir shops. Also across from and around the corner from grocery stores and Casa Hernanz to get handmade "espadrilles"! Puerta del Sol, the centre of the city, was just a 5 minute walk. Perfect apartment, location and host!