Everything went perfectly with our stay at the Palacio apartment! It really is in the best location - so centrally located and within walking distance of most of the sites one would want to visit in Madrid. The apartment is gorgeous and even more special than in the photos. Maria was super helpful, always communicating, greeting us upon arrival, providing a map with pointers on different walking routes to visit the most important places in the city as well as with listings of restaurants nearby that she would recommend, etc. We definitely plan to return to this apartment in the future! (the only thing that may affect some people is that the ceiling is low at some spots in the apt, part of the kitchen and one of the bedrooms but my husband is 6'3 and we were comfortable staying there for 5 days).