Ruti was very welcoming. When we arrived at the apartment he helped us up the stairs with our luggage. He also showed us a map and the way to attractions and around the neighborhood as well as leaving us some items for breakfast which was lovely. The pictures of the apartment are accurate; it is small but you have all you need. It's fresh, quiet and comfortable in a very good area of madrid close to many attractions. I would stay here again if in Madrid.