Guillermo was very quick to respond and was very helpful. The apartment is in an excellent location which can’t be beat between two different metro stops and steps from the Gran Via and Plaza de España. We stayed a month so found the kitchen and bathroom a bit small but the whole apartment is huge and an excellent value overall. Very good radiator heating for the winter (when it dips to 3 degrees at night) and best of all very quiet for sleeping as the bedroom overlooks the back courtyard. The building has an elevator but we took the stairs one flight up with only two units per floor. We would stay there again.