First of all, Raul and his colleague are extremely friendly. However, because of a few things below it's hard for us to give a stellar review. We feel that, despite the friendliness, the service and maintainance of this apartment doesn't live up to it's price.
The aparment itself is nicely decorated and newly renovated at the good location. The building itself is old and doesn't provide a luxury feel. This also gives a few problems:
- The hot water boiler in the apartment is very small. This limits the time you can shower and it doesn't provide enough hot water for the bath. You can only fill the bath tub by half with hot water and then your out of hot water for a long time. This means you can't really use the bath since the water cools off quickly and you can't refill it. Raul told me the hot water should be heated again in ±30 minutes. I found that this wasn't the case and that it took way longer.
- The AC in the bedroom didn't work and made a very loud zooming sound, we notified Raul. It took a long time before an electrican could come. The electrian claimed to fix it after 5 minutes, but didn't. I asked Raul to send the electrican again, but never heard anything from that again. The bedroom does heat up pretty fast at night, which is why we still needed the AC.
- The central heating in the apartment doesn't work. They provided us with 2 seperate electrical radiators, but those caused the main switch to short circuit (next point). Those heaters are also very impractical to use in the bathroom.
- One of the chairs in the living room got broken by the other guests. They told us this when we arrived. I understand something like this can happen, but it took them 3 weeks to get the chair back to us without any update on the status in between.
- At the end of our stay the electrical circuit caused a lot of problems. Up to the point where we couldn't even turn the stove on for a while. I called Raul, he said the electrician would be over in 1-1.5 hours. After multiple follow-ups of my side to Raul, he showed up himself at our house but he couldn't do anything. The electrician showed up 2 days later. He did fix the problem, but we were in a cold house in between because we couldn't use the heaters and didn't know when the electrician would come, since we got no updates on the status from Raul in between.
- All in all I had to ask and follow-up many times on multipe matters. I understand that Raul is reliable on other persons, but just short follow-ups from his side would have helped. I strongly feel that if I hadn't asked, things would probably been overlooked or just left without any notice, such as with the AC.
Overall, we expected the service and maintaince to be better for the price we paid.