Paloma communicated with me clearly and let me come several hours before the check in time. She was there to welcome me and show me the room. It was very clean and the room was perfect for a couple of days to sleep. It is very hot and the room was a bit stuffy as there is no window but there was a fan that helped a lot. There is a cat, it wasn’t in the room but she gave me a spray bottle to keep it away without me asking. Both Victor and Paloma speak very good English. I lost my toothbrush and Paloma offered to help me look before I bought another one. Very welcoming, the location is flawless, walking distance to almost everything good in Madrid.