I and one other guest had a two week stay at Penta’s apartment. Before our stay we had several concerns since someone booked the apartment on the days before our arrival and was set to leave on the day that we arrived. Since we are currently living in a pandemic, we wanted information about how the cleaning would be done. We received an answer that a “professional cleaning service” is hired between stays without any in depth information, such as the company’s name. Apart from this vague response, communication with the host was easy and she was always available. Since we had been on a long flight, we asked Esther about the possibility of an earlier check in, which she agreed to and suggested that a friend of hers could help us with that. We have a suspicion that the friend was part of the “professional cleaning service” because we later saw her cleaning out the other two apartments Penta has up for rent. Once in the apartment, it is spacious, clean, and located in a great area of Madrid, however, Calle del Arenal is currently under major renovation and construction which we were not informed of by Esther previous to acceptance of our rental request. This information would’ve 100% changed our decision because the reason for our travel was study and other hosts that we had contacted prior to deciding on this apartment had let us know about similar situations in the areas where their apartments are located. Other concerns that future guests may have with the apartment is the fact that above the apartment there is a Hostel (could get noisy at times) and you can hear the metro as it runs under the street. The apartment, although clean, has evident signs of use as not a single wall is scratch or stain free, the glass side table in the living room area is cracked and the coffee table has a broken edge. A separate concern is that the AC/Heating units all have the warning to change the filters, simple maintenance that should take place when renting out an apartment. We were also displeased that during our stay, Esther asked us if her handyman could do some minimal repairs in one of the bathrooms and change a lightbulb in the fridge, we accepted to have this done, but, it being minimal and not urgent, would have preferred, specially during a pandemic, that it be done between stays, at the same time cleaning is taking place. This is also uncomfortable because we were told specific times at which he would show up to do the job, but these times were merely guesses and not respected. Our largest complaint though, and something of great importance to future guests, is that on the day of our departure, when we sat down to have breakfast, one of the dining table chairs broke. We immediately contacted Esther, letting her know about the situation, to which she responded with concern about our wellbeing after the accident, never alluding to any intention for extra charges. To our surprise though, we received a request for an extra charge of $350 (without stating how long she has owned the chairs, what use they have received and when asked about a specific amount, she simply stated “my best estimate”). We rejected the request as the chair broke from sitting on it (its intended use) and the fee seems ridiculous for a used piece of furniture. She escalated this to be mediated by Airbnb, which we are currently dealing with. Since we have to supply our side of this story with evidence of what happened, we explained that the chair design, while modern and giving the impression of a “floating” chair, is seriously flawed, as stress from the weight concentrates on the exact spot where the chair broke. This aggravated by the fact that this is an Airbnb, which suggests that the chair has received previous continuous use. We also raised suspicion that this had happened before, as the pictures on the apartment advertisement clearly shows 6 chairs, but we received the apartment with 4. Upon further investigation we found out that in 2019, two previous guests had the same exact thing happen to them. So, in conclusion, Esther has knowledge about this happening before, this the third time that it has occurred, and still has the audacity to blame the guest and charge for the chair. This seems severely irresponsible from her part as she has previous knowledge of similar incidents twice before, which should have raised concerns from her part to replace the chairs with safer ones. Due to this not being the case, she has been lucky that these incidents have not had serious consequences or injuries as this would demonstrate negligence from her part for monetary gain ($350 per chair).