The accommodation was great - really high quality apartment in a good location for visiting Madrid. The listing was a little inaccurate on a couple of points. Firstly there was reference to an "auto check in" which subsequently transpired wasn't available and so we had to pay an additional GBP20 late check in fee. There was also no mention of this fee having to be paid in cash to the person that met us, meaning a dash to a cash machine when we'd rather have been settling in. The pool access description needed to be more explicit too as the pool is only actually available between certain times. Again this would have been good to know as it meant rearranging plans on the first day and some lost time in our holiday. Communication was overall pretty good via What's App and Francisco was keen to provide assistance, however the initial check in communication was poor as the person checking us in didn't seem to know anything about the apartment and didn't pass on useful information such as operating the aircon system, timings for the pool or also how to access the pool. This was more painful because of the extra cost incurred for the privilege of an in person check in which added no value.
Overall though the accommodation was really good, and bar some simple improvements around communication, we would recommend it to anyone looking for good quality accommodation in Madrid.