The apartment appeared to be cleaned when we arrived, however, we found a strong smell in the bedroom and when we opened all balcony doors the apartment floor was covered in dirt, dust, human hair and clumps of dust coming out from under the bed and sofa bed.
The water pressure was not good and there was not enough hot water for 2/3 people.
I communicated my concerns to Raul the host, but unfortunately he disagreed about my comments and refused to send a professional cleaner to clean the apartment. He naively responded that the dirt was caused by us (after 48 hours) and even made the joke that unfortunately he is unable to provide “A Hilton Hotel” standards at his property.
I travelled to Madrid with my young daughter, so it was difficult to find an alternative accommodation and all the hotel rooms were fully booked due to school and Easter holidays. Instead, I felt forced to clean and vacuum the entire apartment by myself and this took me over 3 hours in the afternoon.
I admire Raul’s marketing strategies, but their customer service care and photographs of the place do not match up. The apartment needs a total update, the sofa bed is ripped and old, ceiling light fixtures are broken, bathroom light switch broken, mouldy shower cubicle and dirty balconies.
Airbnb asks for an honest feedback and guests count on each other to be upfront so they can travel confidently on Airbnb. I’m pleased to say that Airbnb took the time to deal with my concerns and I was compensated financially for the cleanliness issues.
If you like me appreciate cleanliness, professionalism, and truthfulness about the apartment, then I would suggest finding a different place to stay. Should anyone be in doubt of my ethics and truthfulness Airbnb and I have the photo supporting evidence of my claim.