Rut was very helpful and nice when we arrived. She greeted us and gave us a list of local places to visit/eat.
Once we arrived Rut was quick to communicate with us and answer any questions.
When we arrived- the apartment was under construction. There was no previous communication from the owner/agent regarding this. We were unable to check in until 7pm. There was limited linens provided (no extra blankets etc). No curtains on the main bedroom balcony doors- so a lot of light was let in in addition to no privacy because of this.
We were asked to keep the patio door open for silicone to dry- (from the construction) this let a lot of cold air Into the apartment. The main shower did not drain water well-which is probably due to old pipes vs a clogged drain.
The owner was kind enough to reimburse us for 1/2 of 1 day because of the delayed check-in.