From the moment we booked, the communication with the hosts was outstanding and their response time was virtually immediate even with the time zone difference before we left. This being our first time with Airbnb Martin & Helen made the entire experience awesome. The flat was exactly as portrayed in the photo's, very clean, well equipped and they even left us a great bottle of wine to enjoy after a long day of travel. We had a car so they also spent considerable time researching parking options which worked out very well. Martin met us in the middle of Plaza Mayor and even helped out with getting luggage to the flat. The location of the flat couldn't have been better and was close walking distance to everything you would want to see in the heart of Madrid and also to other public transportation if you wanted to venture out further. Martin spent significant time pointing out some of the better restaurants and local hot spots, all of which were included on a well thought out map Helen and Martin put together. They even helped us out with some required translation. If you are looking for an Airbnb place to stay in Madrid I highly recommend this beautiful flat right next to Plaza Mayor. If we go back this is exactly where we will try and stay. If we have friends headed that way we will also make this recommendation.