The location of Antonio’s apartment was spectacular, but We’ve ran into an issue after our first night. The flat was not as we expected, but livable if you don’t care for amenities and toiletries.
The day after we checked in, there was absolutely no hot water. My friend had only been in the shower for 2 minutes and the water turned ice cold. We called Antonio and he came right away and said he fixed the issue. He said to wait 20 mins and it should work again. We did and the water still didn’t work. I called Antonio again and he said he would have to call a technician to come and it would be about an hour. We had a tour to go on and didn’t want our day to be wasted. We waited for over an hour and I called Airbnb to see if we can book a different flat.
At this point, it had been over 2 hrs and we decided to leave and let Antonio and the technician come into the apt without us being there, at that point we didn’t care anymore. Antonio saw me leaving the flat and wanted to come check the water. He was upset that I called Airbnb. He checked the water and said it was working, but the water was luke warm, not hot at all. He said to wait it’s working, but when I disagreed he clearly was getting annoyed. We left for most of the night and the Airbnb support team called us many times to check up on us, which was so nice of them. By 10pm, we came back and the water was hot again.
I know issues arise, but it’s how accommodating the host is, is what matters. We didn’t get a personable feel from the host at all. My friend and I are very easy going travelers and instead of just reassuring us that the problem will be fixed, he made it seem like it was something we did.