The apartment is in a great location, really close to a metro station and easy to access lots of places in Madrid. It's a decent size for an apartment in the middle of Madrid and has everything I could have needed (including a washing machine) Melvin was great with his communication and very efficient. When I arrived I discovered the door to the balcony was broken and didn't lock. This probably wouldn't be a problem to most people but I wasn't comfortable with it (personal past experiences) so I stayed in a nearby hotel for the first night while it was fixed the next morning. I was more than willing to take on the cost of this, but Melvin refunded the cost of the apartment for the first night which was very generous. All up a great experience and I would recommend the apartment to anyone visiting Madrid!