Great location, close to the metro and access to everything.
However, during our stay in Madrid, the host had told us to leave the keys on the table in the apartment and just close the apartment door when we were leaving the apartment. I had messaged her prior to our departure to confirm that this was the procedure before leaving the apartment. I messaged her 2 times and she never responded.
On the day of our departure, I left the keys on the table and closed the apartment door behind me. When I got downstairs to the main lobby, the front door there was locked. Therefore, I could not leave the building. Having left the keys for the apartment inside the apartment, I had no access to the keys anymore. Since this Airbnb is run by a management group and not a single person, I'm not sure why the front door in the lobby was locked from the inside in the first place. I then messaged the host and had to wait a while before they responded to me and they took over an hour to come to the Airbnb and unlock the front door. I told them multiple times that I had a train to catch to Seville and needed to get out of there ASAP!
This was a very stressful and frustrating situation to be in, not to mention a fire hazard. We were trapped in the main lobby with no way out and no one else was there to assist us. As a result of this, we missed our train to Seville, we had to purchase 2 new separate tickets to Seville and go to Seville separately because there weren't any 2 tickets together available since we were buying them last minute. We lost 5 hours in Seville and we were only there for 2 days.