Having just arrived in Europe from US I had a communication problem and was an hour late for check in. It is difficult to know exactly what time I would arrive and Alicia took offense and was very upset. The apartment was in a fantastic location. The only issue is your car has to be parked a few blocks away. Not convenient for me as I had two kids with me and lots of stuff to carry. The description and pictures of apartment was accurate. The place was very clean. The only issues was a clogged sink and the air conditioning wasn't working in one of the rooms.