Pros: communication was easy and fast. The location is great - easy to walk to take metro everywhere. Mario really knows the area and suggested great local eats/things to do
Cons: hot water issue - ran out very quickly. 1 person could shower for max 8mins (we timed it). We then increased the water heater ourselves and it helped. We did have to wait in between showers to ensure full 10-13min shower. The stairs - there's a lot, we counted over a 100. We knew about this tho!