Natalia was super attentive and responsive. We were welcomed by Randy, who cleaned the place spotless. The apartment is perfect for two to four people. The location is amazing, just three blocks away from Noviciado station. It had a washing mashing, fresh towels, clean bedding and a big refrigerator. Our only concern was the bathroom. It was very small (even though bathrooms in Madrid are small). Water could easily spill out the shower. Other that, it was the perfect spot to be. We hope to be back soon!