Communication with the hosts was perfect from start to finish. The location of the apartment is incredible - on a nice quiet street close to all of the sites and with good restaurants and stores close by. The layout is spacious - just like in the pictures. However, the apartment is very dark - almost no natural light. At least it was good for sleeping late. ;-) It is perfect for people who want to go out and party, I guess, but not so great for families who like to live like the locals and cook at home - that was nearly impossible due to the small size of the kitchen, the lack of cooking utensils and glasses, and the broken oven. Also, there is no coffee maker, so be prepared to frequent the local coffee shops. The beds were very comfortable, and the washing machine and the dishwasher worked perfectly. The water pressure is miserable so showers weren't that enjoyable. All in all, a good place to stay, but it has some drawbacks that need to be taken into account to avoid disappointments.