Alicia was incredibly friendly and a pleasure to meet! She was flexible with check in when our flight delayed us, responsive when we had questions, and offered great local tips. Her place is well-located in the La Latina neighborhood, which is packed with great restaurants, etc. Was a great base for three nights in Madrid. A few minor cons: there is no AC, so be aware of that if you’re visiting while it’s hot out (it was 100 degrees F when we stayed, though there is a fan). The WiFi also went out a few times, but we were able to reset it easily. Overall, great stay.