I only spoke with Lara over the email but she and her sister Kelsey, who lives in the apartment, made me feel very welcome from the start. Kelsey was friendly and helpful, always up for a chat, but also mindful of my privacy. I stayed for almost a month and never felt uncomfortable. The place is very nice and cosy, exactly like in the photo's, comfortable bed and the apartment is very clean. Great location as well, right next to Plaza Mayor. Would definitely recommend this place to anyone, except maybe people with difficulties climbing stairs, as it is a 5th floor without an elevator :)