Daniel was very quick to reply to any questions. He was helpful with ensuring easy check-in as we were arriving late at night, and an easy check-out before our early morning flight. The place is beautiful, with comfortable bed and great pullout sofa. He left coffee in the cupboards which was a really nice extra touch. Clean place, and very inviting - looks just like the photos but better! We will definitely be staying here again next time we're in Madrid!