Jose was great. He met us promptly as promised, and even carried my bags for me. As for the apartment, it was very well located near the Plaza del Sol, which is the hub of Central Madrid. It was quiet and comfortable, and would be perfect for two. The third bed, a futon, was a bit of a torture. I enjoyed the apartment and would recommend it, although if you are a large person, you might find the shower to be very tight.