Everything is as described. It was clean and comfortable, and very nicely decorated, with all the amenities you'll need, it really needs to be pointed out. We have great time there, it's very well located, only 2 minutes walk from Gran Via metro station and even close enough to most of the "must see" historical place within walking distance (15-20 min. to the Prado Museum on foot) Communication with Jen was very easy, she is very friendly and provided great recommendations for places to eat. We loved the city and like staying there! Highly recommended.