This place was the perfect stay for my mom, sister, fiance and I. It looks just like the pictures. It as very clean and comfortable. It's in a great location, near museums, and metros. And easily walkable to many other places. At no point did we ever not feel safe here.
Emilio was very easy to communicate with throughout our stay from beginning to end, and accomadating to us when our travel was disrupted. Victor, as well, was great. He waited til midnight for us. And even stayed a bit to tell us about Madrid and give us a few pointers. We will definitely stay here again when we visit Madrid in the future.