A worn out apartment, plastic flowers and bad communication, that’s typically what you get when booking through an agency and that’s also what you get here.
Had the company behind been transparent, about this not being a private person renting out their place, I would not have booked it for exactly that reason.
Bottom line the communication is impersonal and it’s always a hassle to agree on a check in time with an agency because they have so many guests to check in and it has to fit to their working schedules. Also they tried multiple times to take the communication outside the platform of Airbnb, even though I asked that we kept it there.
Last but not least, you are asked to share personal information like passport pictures outside the Airbnb platform. When you ask why that is and how they handle such personal information you don’t get an answer.