If I could give 0 stars I would. Do not book here because you will be stranded without being given the security code for the door. We were asked to check in and asked what time we were arriving and we did the check in several hours prior to arriving, and informed them of our arrival time. Next, we were told thank you. Subsequently, we were told to send a phone number via WhatsApp in order to receive the door’s security code. The phone number was sent right away-which was several hours prior to the time of arrival. Thereafter we had not received any communication whatsoever from the hosts, not a text or a phone call. We texted via AirbNB app that we had arrived and asked for the security code and did not received a response. We texted several times letting them know we were waiting for the security code info and that we had arrived in front of the apt- even saying “hello?”. And nothing. Both me and my husband began calling the numbers listed on the reservation and it went to voicemail for the office phone number and the other two numbers listed-no one picked up any of our calls. We called for two hours while we were just stranded in Madrid-a foreign country to us, not knowing anyone or anything. And nobody called us back or communicated with us until 1am local time which was 7 hours after our arrival time-by which I already had been forced to book another reservation on such short notice with another host while being literally stranded in Madrid not knowing where to go and just praying that I would be able to book a reservation within seconds so my family and I would have a place to stay the night. Do not book with them. You too will be stranded. I had booked the reservation in February and was never given any address or entry code for the door and was assured I’d receive it on the day of my arrival. Why they didn’t send the info prior to our stay, is beyond me. Super incompetent and unprofessional hosts. Avoid at all costs!