This was our first trip to Madrid, travelling with two children and staying four nights. We needed a late check in and Pedro (the apartment manager) communicated really well with us about this and was waiting for us on our arrival. He showed us round and sent us lots of information about things to do and places to eat and drink. He also checked in on us by WhatsApp every day which was great. The apartment is in an excellent location: less than 10 minutes walk from Plaza Mayor, the metro is 1 minute away, and a huge range of shops, bars and restaurants are right on the doorstep. We were able to walk most places, only needing to use the metro once. The apartment was much more spacious than we expected and really stylish and comfortable- the children loved it! The lounge-dining area is really bright with comfy sofas and a reading chair and looks out on the street below. This room also has air-con which we needed at this time of year! The bedrooms are at the back of the apartment with very comfy beds and the bathroom was very clean with a great shower. The kitchen had all the amenities we needed, since we had some of our meals in the apartment, and was also nice and clean.
Overall, this place went past our expectations- we were really pleased with both the hospitality and the facilities, and we would not hesitate to return here. We fully recommend it to anyone.