Alberto was extremely kind and welcoming. He met us outside the apartment and walked us up to the flat. There we were met with snacks and wine from is wife, Consuelo. This was perfect because we were starving after a long flight. The apartment itself is very cute, clean, and in a perfect location. Being so close to the plaza mayor made it easy to find and close to many restaurants. During our stay there was an issue with the wifi that couldn't be fixed until Monday. Alberto was very honest and accommodating about this and gave us an alternative wifi that could be used in the bottom floor of the building. Overall, we loved our stay at the apartment and in Madrid. I would recommend this BnB and would definitely stay again!