This place is amazing! Carlos made the check-in process seamless and whenever I needed anything he was quick to respond. He also provided a 70 page guide for things to do in Madrid which was very helpful. The place is exactly like the pictures. The view is unbeatable, literally right next to the royal palace. Also the shared terrace had amazing sunset views. I cannot recommend this place enough if you are going to Madrid. I will definitely be booking this place again when I go back to Madrid!