Overall, this place is a good place to stay. Very cute, and even though it's close to Plaza Mayor and lots of restaurants, it isn't loud. We did have an issue with the person who was supposed to be delivering our keys not being there, but Carmen fixed it by coming out to do it herself. It helped that the apartment is on a street with many tapas places, so we just sat with our luggage and had a drink while we waited. Main things to note- the stairs are a beast. My boyfriend and I are both fairly fit and still struggled - especially with our luggage. Also- the place is very tight and beams are low - I am 5 feet tall and still had to duck to get into bed. I wouldn't recommend this space for bigger people.