It was one of my favorite apartments on my list when I travel, but after this time, no more. I noticed when I arrived that Delfina, the host, had not turned the A/C on, which was odd, and when I asked her about it she just told me to go to the back to turn it on. I needed a couple of towels so she had to come to the room where I was, and when I told her the A/C was not turning on she just immediately told me she was calling the technician and changed the subject right away. Total red flag.
I should have known! But, I went out to do some errands, I text her and receive a response from her an hour later telling me that there was the A/C was not going be fixed because the technician couldn't go. That's when I decided to check the reviews and noticed that the A/C has been a persistent issue for the past 2 weeks. I mentioned this to Delfina and she tells that was an error and the A/C did work and that they had posted the review before leaving, which is obviously not possible.
I then received a call from Tarek, who I believe is the one in charged, and told me that he could look for another AIRBNB for me or that I could look for another one I liked, but unfortunately after he looked up the other I wanted was not available, so since we had already unpacked groceries and our luggage, we decided to stay.
I was not going to leave a review, but on my last day, Delfina called my phone at 8am waking me. I didn't pick up the phone on time so she left me a whastapp message that she later deleted. At 9am, I was again woken up, this time by the doorbell. It was the Delfina telling me he was going to fix the A/C. I told her to come after we checked out because I was not going to wake up my guest. He had the audacity to threaten me and tell me he was going to force the entry to fix the A/C. I told her that not only was I going to call the police but I would also be suing. After all this happened, she decides to text me: "Julio, I am really sorry. A thousand apologies! Clearly we are not going to go in if you do not want to. We will not invade your privacy. I will cancel the technician services." In summary, I just want to express my discomfort of one of the worst experiences I have had so far with AirBnB. I always stay in luxury apartments, never had any issues, all my reviews are positive, but in this case the lies, threats and the the heat in Madrid made it the worst time.