Without doubt this apartment is in an amazing location. Right in the city center and highly accessible by walk or public transport. We couldn't ask for a better location. Tons of restaurants around.
My main concern is with the entire check in experience. We were provided with instructions on how to unlock the door get the keys, but here's the catch. When we arrived, the power was out in the entire street and the instructions to unlock the door using the intercom didn't work. We arrive at around 9:15pm and until 9:30 we were just trying to get inside the main door. We had to tailgate through the main door. We didn't know how to get to the actual apartment because there were no keys. I contacted the host on airbnb and he gave me some instructions on getting to the cleaning room and figure things out. But until 11pm we were just trying to figure this out.
Only around 11:10 pm we were able to get the copy of the keys to get inside the apartment. But when we got in, we noticed that there were someones belongings already in there. We contacted the host again who had no clue what went wrong there. He tried looking at the cameras, etc and finally found out that a guest who was supposed to check in to another apartment of his checked into this one and took the keys. But he told us to pick up all their stuff and leave it in the cleaning room. We were really apprehensive in doing that since I would not like to take responsibility for someone else's belonging. But this late at night, we had no option.
So, as a bottom line, the check in experience for us was excruciating. We we hungry, confused, our of choices and I was more of an errand boy. But after that night, things were just fine. We had an amazing time in Madrid.
Some recommendations I have for the host
- Please have a local contact who can act immediately in case of such mishaps.
- Please have some hooks or hangers for clothes. There was even one hook to even hang a jacket.
- Please stock some essential like shampoo, moisturiser, etc. Travellers tend to forget sometimes.
- Maybe, as a good gesture provide an umbrella. It was pouring the first night that we arrived. I got soaked trying to find a place to grab food late at night.