One day before checkout, we (myself and my partner) were unable to unlock the security safe box, where our cash, credit cards, and identity documents were stored. The display of the safe box would show 'EMERGENCY-CODE.' The hosts IGNORED my messages and became SUSPICIOUSLY UNREACHABLE. Their employees REFUSED to unlock the safe box with the emergency code (as per the instructions manual) for UNEXPLAINED REASONS, simply stating that it was not possible. After checkout, they FORCED US INTO PAYING EUR367.80 for a locksmith to open the locked safe box. If we refused, my partner and I would have ended up DESTITUTE, without cash, credit cards, and identity documents, and with NO WAY OF BUYING FOOD, or RETURNING BACK HOME. It is clearly evident that THE HOSTS LOST/FORGOT THE EMERGENCY CODE, and instead of shouldering responsibility, THEY PUT US IN SUCH A VULNERABLE SITUATION AND FORCED US TO PAY EUR367.80, when THE FAULT WAS CLEARLY THEIRS.