I was only in Madrid a very short time -- arriving 8 pm and then leaving the next day at 6:30 a.m. The room is just as it is pictured; very clean, comfortable and quiet. The apartment is 4 flights up and quite small, but also neat and comfortable. I have stayed in the neighborhood before and it is really a great place to be. Lots and lots of shopping and excellent restaurants. I only saw Marlon for a very short time. He was great about keeping in touch prior to my arrival and making sure everything was taken care of.