Isabel came to our rescue!!!!! My boyfriend and I had difficulties with our previous Airbnb and reached out to Isabel at the last minute (while already in Malasaña, Spain) out of desperation. She responded immediately and headed to the apartment to help us check in immediately after we booked. She gave a thorough run through of her beautiful space and left us to be on our way. Her communication was impeccable and only a short metro stop to the city center! She gave a detailed document about the city and great places to explore. Couldn’t have asked for anything more!!