Charo was very nice and helpful. She gave us a map and some good suggestions on places to visit in Madrid. She also made us a nice breakfast. The room is on the other end of the house from where she and her family lives, so there is some privacy. The room was well kept and clean. For those sensitive to the smell of cigarette smoke (like myself), it would be good to know that the entrance to the apartment smells very strongly of cigarette smoke. The bedroom and bathroom actually did not smell of smoke at all though, so it was ok in the end! The apartment is very well located, within walking distance to many of Madrid's main attractions.