Celia was great with communication and helping me figure out luggage storage since my flight came in at 6am and check in wasn’t til 3. Her neighbor helped me get check in and was also very kind and helpful. The place was immaculate and beautiful. I’m a light sleeper so I appreciated the ear plugs left for me. The Plaza gets action at all hours of the day - which also made for interesting people watching. All around great hospitality and a perfect spot to walk to all of the things you want to see and do in Madrid.