Veroncia and the Minty Group were very helpful with anything we had questions about. They allowed us to enter the apt a few hours earlier which made our transition to a different time zone a lot easier.
The apt is located right on Calle Mayor which is central to most of the museums, shopping, eateries , and other spots that someone visiting the city would enjoy. The location really can't be beat. Madrid can be a very complicated city to navigate since there are many side streets and alleys, but the apt's proximity to Plaza Mayor makes it easier to locate.
The only difficulty we had was the stove was a little hard to turn on with the touch controls, but the other appliances were easy to use. The shower wasn't large but had great water pressure. Also the loft has a low ceiling but Veronica's states that in her description. My husband had a tough time with it since he is 6Ft, and you need to be careful navigating the steps since there is no railing on the stairway. I wouldn't recommend the apt to people with a young child or those with mobility problems because of the steps.
Overall this is a wonderful, private and very comfortable apt and is exactly as it is described in the listing. We would definitely recommend Design loft and would stay there again! Veronica and Minty were very responsive to our requests/questions on the unit or things to do. Thank you for a wonderful place to stay!