Giving the host my approximate arrival time days in advance, and confirming the exact hour I would arrive once landing in Madrid, I expected the check in to go rather smoothly. But- once arriving by the address, in pouring rain at 8 in the evening, I call the host who says he will give notice to the person responsible for receiving me to come and open up (=message was not passed on earlier, when I told them my time of arrival from the airport). After having waited for a while I take up my phone to call and ask if someone is coming, and I notice host sent me a message "due to a delayed customer the person welcoming you is 15 min late". No suggestion of somewhere to go and wait, no politeness- it was freezing cold and raining hard. In total I waited 30 minutes until someone shows up, and has a totally different excuse then the one served by the host. We start walking the stairs and I am told that she has to finish to clean the bathroom and change the bed. Coming up it turns out she has to clean the place entirely- it had not been cleaned after check out. So, soaking wet and freezing cold I have to go for a walk while she cleans. I called the host to give him a chance to give me a good explanation- no answer (and I called before 21, which is stated in the add is the latest you can call. Which makes me ask myself what happens if you have an emergency after 21). No answer- I write a mail- no answer. Apart from this- the place is more or less like a hotel room with a mini-kitchen. All like in the photos- but no window facing a street and the bed was not the most comfortable. It was fairly quiet although in a lively neighboorhood. The position was great- lots of bars and restaurants, and I really loved the area. But really crap attitude and service. AirBnb has given me back the cleaning fee of 22 euros.