Anouk has been very kind and helpful. She provided me with perfect information about how to get from the airport to the house. She also was so kind to let us leave the apartment after the time we had agreed previously. The house was very beautiful and clean and the position was perfect...in the heart of Madrid! We could easily get to the house everytime we wanted to, just for a rest or to leave our gift. I'd strongly recomed Anouk as a host. Thanks Anouk