Communication was easy and fast, the appartement was bigger than I thought when I saw the pictures. We needed a bed for a baby, and it was provided when we arrived. The elevator was a bit small, so it was a not so easy to go up with the buggy, but it was possible. We felt very comfortable and the appartement was very quite, what was important for us too, although we were in the middle of the city! Anytime again, it was great! - And the view of the terrace is "killing" you!! :) - GREAT!