I was very disappointed in this flat for a number of reasons.
Firstly as soon as we booked the apartment Helena instantly contacted me to say she would be away for the weekend however her cleaner would let us in and we should probably give her a small tip for this. I was a little surprised by this and check in or key collection should be part of the standard price unless of course we were arriving at midnight or out of normal hours.

Secondly we had chosen this flat for the traditional style as shown in the pictures - the tiled floors, tiled bathroom, wooden furniture and crisp linen. The floor was very dirty and we felt like we had to wear our shoes inside to keep our feet clean. The bathroom had no shower curtain and you had to hold the shower up and the furniture was tired and worn out and the linen on the bed smelt musty and old. In the pictures the lounge area seems bright and airy and clean but there was no mirror as shown in the picture and there was a lot of extra kitchen equipment taking over the space different again to the pictures which is untidy and probably unsafe. Also there were a number of light bulbs missing and two light sockets hanging off the wall.

Fortunately we were visiting to see out daughter in Madrid and so we were able to relax at her flat at this wasn't really a place to relax. Partly as on one night we forget to turn the lights off and we received a text message from Helena to turn the lights off like we would in our own house. We felt very uncomfortable about this.

Also to enter the flat you had to go through one door in to Helena's flat and along a corridor full of furniture and there was a suitcase outside the private door to the rented flat area - this wasn't made very clear on the booking information.

Overall when we return to Madrid we won't stay in this flat but I would recommend the area for anyone to stay. On a positive note it is an internal flat and very quiet indeed for those in need of a peaceful sleep.