This is a 4-star stay that so-easily should have been a 5.
The good: all the fundamentals were great: cozy, cute, well-decorated apartment with comfortable beds; a cool location in the heart of romantic alleyway streets and so close to public transportation; great communication, including key hand-off with Georges who welcomed us and showed us details such as using euro-style clothes washer, how to adjust thermostat, how to easily log on to internet. The home was clean and bright except gross looking area rugs undercut the clean feel.
However! The stinginess in the supplies kept this from being a seamless stay. We were left with two rolls of rough toilet paper for five people for a week long stay. Luckily, an earlier review had warned of this potential, and I checked on this at check in and mentioned to host. I was told they would bring more IF needed. When needed, I was first instructed to come to office blocks away to pick some up! When I pushed back, it WAS delivered (but the last thing I should need to think about while wandering the streets of Segovia is wondering if we would have toilet paper when we got home at ten at night). Similarly, sure there is a washing machine, but if you are going to want to do more than one load, plan on going shopping. The convenience of paper towels? Go shopping.
The instructions from owner Fernando and Minty Management asks you to treat their home as you would your own. It works both ways, Minty. When I stay at an AirBnB, my expectation is simple: to experience a home clean, stocked and ready. Surely the investment of one more Euro a visitor should be worth it to take the place from a 4 to a 5.