The stay was great! Fran was supportive and welcoming throughout the process and offered his help. He couldnt meet us, but he send Enrique to give us keys and welcome us.
The apartment is nice and cosy. It is very small but that wasn't a problem at all. It has all you need: place to eat, place to prepare food, iron, hairdryer etc. The best thing is the localization of the apartment - during our stay we didnt use metro at all - everything was so close. It is walking distance to major Madrid monuments and places to see such as Royal Palace, Almudena Cathedral, Plaza Mayor, Museum Prado etc.
Me and my girlfriend enjoyed the stay greatly and we recommend this apartment to anyone that needs a place to stay in Madrid.