Ana was very hospitable and friendly. She went above and beyond to ensure that I had a place to store my luggage since I arrived very early in the morning. She provided me with tea and delicious cookies while recommending all of the great things to do in Madrid. The apartment is located in a bohemian, cool neighbourhood central to everything you need but away from the very touristy areas. I recommend this apartment to anyone who visits Madrid. I will definitely be back! Thank you Ana!