dina was very communicative and check in was a breeze - unit was clean and it was great to have a washer. we appreciated how close the location was to bars and restaurants, sites etc. THAT SAID, A FEW REALLY IMPORTANT THINGS TO KNOW: 1) unless you are desperate, this is not a place for 3 people. it's very small and there is no privacy between the one bed and the pullout (literally 5 inches away on the other side of a glass wall). the bathroom has a thin sliding door and is a foot from the bed, there is no real shower door and the glass front of the shower is pretty see through (ie zero privacy). we are a couple who stayed with a family member and this presented significant issues. 2) the unit is quite small (totally understand it's in an urban part of Madrid!) but again, not for 3 people. 3) the neighborhood is extremely loud. it's quite fun to go out, but you will hear drunk people coming home at 4am. none of these are issues if you know about them and don't care!