Betty was very helpful and communication was great too. The room and apartment is clean, secure and very warm, which is particularly important during cold winter months. The neighbour's tv from this room can be a bit loud at times, but it is not all the time. Although there is 1 bathroom to share between 5 people in total, it worked out okay mostly due to people having different schedules and so forth. I met some lovely fellow guests in Betty's home. Coffee and biscuits are provided daily, which is nice of Betty to offer. The area is great, peaceful and very importantly, it is very safe and even later at night, after 11pm I felt comfortable to walk alone there. There are many cafes, restaurants and supermarkets only 2 minutes away from the flat. Ibiza metro is only a few minutes walk away. Plus, Retiro park is just across the street too. I recommended Betty's home to those who are looking for a clean, peaceful and nice stay in a safe and central area of Madrid!