The apartment is lovely and we’ll equipped. The are is nice and connected. The staff was OK during check in, even though we had some miscommunication issues. However, when our AC broke down with 40 degrees Celsius, they were unable to send someone over, and they did not communicate with us, neither to tell us the technician was unavailable or to at least provide an alternative solution, such us brining in a fan for us to be able to sleep. I was unable to sleep the last night and I had to work all day without AC. I did not receive as much as an apology or a gesture, which they should have done, specifically being a brand that focuses on “luxury”. Disappointed.