Carmen was very welcoming and helpful. All her recommendations for places to eat and shopping were a big success. The apartment is in a great location with everything in easy walking distance. We were 3 adults so the bunk bed wasn't ideal but we managed. A few reviews have mentioned an issue with hot water, which we also found to be the case. We managed 2 showers before the hot water ran out, so after the first day we just worked around it and staggered shower times. Overall a great trip in a wonderful city and would definitely recommend Carmel's apartment.