The apartment is well situated, at only 2 or 3 minutes of the Atocha metro station. Even in this frantic area the apartment is quiet, no disturbance coming from the downstairs restaurant and railways station.
The apartment is smaller than it seems on the pictures but it is OK. The problem is that no daylight come into. It is very dark.
It is clean and we have got anything we need to take our breakfast.
Regarding communication, Raul was reactive but sometimes less effective as expected.
Upon arrival until departure you see nobody and you and this lack of human contact was a problem for us because we have got some troubles to get inside the building and then to find the apartment. By chance we have been helped by by a tenant of an apartment in the building to get inside the building and then by a cleaner to find the apartment.
Unfortunately our bag has been stolen in a nearby restaurant with all our personal things (passport, debit card, cash etc etc) and a set of keys of the apartment. Raul claimed 50 euros for keys replacement and was not open to any discussion for discount. I understand we have to be charged for the disturbance but I was expected a bit of compassion in this context.
To make a long story short, once in the apartment it is clean, quiet, small and dark. The is no personal contact and the stay is completely un-personal .