Seeing positive reviews I was sure there would be no problems.
But Dayana has just forgotten about us. Me and my boyfriend have booked her room 4 days before arrival…
Then in the morning, at 09:55 of the day when she should have hosted us, I wrote her a massage asking if it would be a problem if we come after dinner, between 22:00 and 23:00.
She answered (after 7 hours) that it wasn’t a problem at all, after 14:00 she would come in any time.
I responded exactly in a couple of minutes that I will inform her better at about 22:00.
No response.
Later I asked her a question about restaurants to advise us in Madrid.
No response.
After dinner we went to her place by bus and I immediately informed her that we would be there at about 22:40.
No response.
And then… More then an HOUR of waiting under the entrance door of the building, at cold, writing and calling her, and speaking to Airbnb’s assistant Andrea (she was of great help!).
As Andrea said that she couldn’t reach Dayana either, we had to look for a room in a hotel, but they were all full or rather expensive.
After midnight we at least found the last room in one of the hotels.
Dayana wrote us like at 01:00 at night, that she was terribly sorry, but she has fallen asleep accidentally.
It can be true… but the fact that she hasn’t read my messages since 17:00, when she responded us only once without providing any specific information about the check-in… makes me have some doubts.
Moreover, the description says that she doesn’t live alone, so I can’t see why she couldn’t tell us the number of her apartment or leave us another contact, at least someone else would have opened us… Very, very irresponsible behaviour.
I hope it never happens again to anyone.