Vicki was extremely friendly and as soon I was inside the flat very nice and accommodating. However, the puppy wasn't trained and was peeing all over the flat and barked at random times during the day for a very long time. The room was very nice and Vicki provided towels, but the walls are very thin and you can hear everything from the living room and it was hard to sleep before midnight due to noise, as I was there for work. An okay experience overall.