We do have a major complaint about something that occurred during our stay. But fist I would like to say this place had a LOT of good things about it. The location was incredible! Very close to the lovely Mercado San Anton and the Chueca plaza and metro stop. We love the decor inside and it had a crib and high chair for our baby.
With all of that said we did have a major issue in communication. Upon arriving back to the apartment on our fist night we found that the building's alarm was sounding. It was SO LOUD that we could not enter with the baby. We saw people coming out of the apartment and they said they had called to get help about 30 mins ago. We called several times and were told that someone was coming to turn off the alarm. We waiting outside over an hour, at night, in chilly weather with a hungry and wet baby. The issue was not so much what was happening with the alarm but more so the lack of concern for someone coming to help.
The issue was resolved but it would have been nice for someone to reach out and apologize, offer some support ect. The management should be aware that this was no way to treat a family, especially one with a young child staying in an unfamiliar location. This put a huge damper on our stay. We were so disappointed as this was not a cheap stay and we expected more form the rental company.