My experience at this Airbnb was less than ideal. Upon entering, the furniture and decorations were not like the ones depicted, but I just figured that the host had forgotten to update the pictures. Little did I know, this was foreshadowing to the lack of attention to detail and sense of urgency required for a hospitable stay.
A major issue with this stay was the communication. I had to reach out to different people for different things, instead of having one point of contact for any issues. One major example of this is the plumbing issue I had here. A week into our stay, the drain began to clog and I reached out to have someone come and fix it. The person I reached out to, said she would relay to message. I also noticed that the broom and mop were dirty and I requested new ones to clean the apartment with. I reached out at least 3 times over the course of a week. My friend and I took a weekend trip and I asked them to deliver the cleaning utensils and fix the drain while we were out. When we returned to the Airbnb, to my dismay, I discovered they had not fixed the drain.
I reached out to the the person who was to faciliate the repair and she told me she wasn't the one to reach out to for the drain. Apparently I was supposed to reach out to someone else, which honestly makes no sense, as I should not be faciliating my own repairs as a guest. I received the number to the person who was to actually help and called, becasue at this point the drain is so clogged it was unsanitary to even shower in that bathroom. The call went poorly, as we were yelled at and hung up on for calling so late (9:35pm). On top of that, the person had no idea about the issue that we had been complaining about for a week!
At this point we had contacted Airbnb, and they could not refund us because the complaint was not within 24 hours of discovering the issue. We ended up staying in a hotel for that night and found other lodging arrangements for the last week of our stay because of the disrespect we expereienced. While the host compensated us for the hotel stay, we did not receive a refund for the week we vacated the apartment.
The location of this Airbnb is so wonderful, but my experience working with the host was so frustrating it really sullied my time in Madrid. I do not reccomend this Airbnb, but if you do choose to stay here, only stay for a short amount of time. No more than a week.