The place is in a great location, minutes from Plaza Mayor, tons of shopping and restaurants. Its a few minutes from Sol. It's about a 10 minute walk to the Royal Palace. We did not need to take any public transportation because everything was so close.
The apartment was nice, the building is undergoing renovations so getting in and out was sometimes a challenge. The air conditioning unit in the bedroom was not working just the one in the living room so at night it got a little warm. The bathroom could use a bit of deep cleaning.
Overall, the communication was great, check in was fairly easy and any questions via text were promptly answered.