This is the WORST experience I have ever had with Airbnb. Definitely avoid this place if you like having electricity, hot water, heating and want to enjoy your time in Madrid!
I stayed here for two nights (was supposed to be three - Friday to Monday) with my two friends. Firstly, there was no hot water for the entirety of our stay and secondly, the heating did not work for the first two nights (it decided to start working on the last day) so our friend that was unwell during her stay had to wrap herself in coats etc to stay warm while we went out. Thirdly, the shower did not work at all so we had no way of washing properly and had to wash our hair in the sink (by boiling the kettle as there was no hot water! We attempted to contact Irene several times during our stay via text/calling and airbnb about these problems (I'm a pretty chilled person so was happy to use a different shower in another property if it was difficult to get the shower in our apartment working again during our stay - however this suggestion was declined) - however she would either ignore, tactfully delay her responses and then say it was too late to do anything, replied telling us that the shower was working or messaged saying to contact Airbnb. Then on the Sunday (day before we were supposed to check out), we went out for the day and came back to the apartment to find it in darkness and freezing (the electricity had stopped working) and when we rang to inform them, they already knew as it had been off for 7 hours (however, no one had attempted to ring us/text us/message on Airbnb to notify us of the situation, even though we were waiting for a reply already regarding the other issues with the apartment) and that if we weren't happy that we should just ring Airbnb and get them to put us somewhere else. There was absolutely no empathy for our situation from the host, no apology and we did not see her once during our stay when she knew about all these problems with the apartment. We ended up having to cancel our plans for our last night in Madrid and spend it in a cafe nearby, waiting for Airbnb to try and resolve the situation which in the end resulted in us having to pack our things in darkness (resulting in leaving items behind that Irene claims to not have found) and being moved to a hotel by Airbnb at 9/10pm on our last night. Terrible host with an apartment that lacks basic amenities!