Check In process was easy and we were able to leave our bags until the apt was ready. This was very nice to be able to walk without bags around Madrd.
The apartment looks nice and just like the photos BUT….. the apartment has NO AIR CONDITIONER!! It says it has an air conditioner but there is none!! When we spoke to Jorge about this he said: “You have aircon in all the rooms. You have a
remote control to make it work”… we told him that no controller was found neither we had a split unit to turn on in any of the rooms!! We also send pictures of split units from google and he reply that we had exactly the same in the apartment. We obviously did not!
We asked for help and send pictures to Jorge of the apartment so he could help us but no help was received with this. He asked if he could send someone and we agree but never did. Jorge or the company he works for managing this airbnb, has obviously never been to the apartment..
If it would not be for this situation and Jorge’s lack of help.. the experience would have been good!