The appartment is good but the communication was kinda bad. Take into account that you are not staying in someone's private appartment, but in an appartment that you rent from a company. Therefore communication is a bit more formal since you are talking to "customer service". I had no kitchen towels or no detergent. When I asked the host they said they would bring it, but this arrived only 5 days later. The person came inside the appartment when I wasn't there to drop off the requested things, without me knowing about it which is kinda weird I think lol. Also, you enter in the appartment using your smartphone (there are no keys), so I don't know how you enter if you don't have a smartphone, or go out and your battery is dead. To this, the owner told me it is possible to call them in case you're not able to get inside.
Overall the appartment is good if you don't need anything from the owner, but it feels more like staying in a hotel than an Airbnb.