Check-in has been the worst experience. I called to politely let them know we were going to be about 4 minutes late. We had to wait 25 mins in a rainy day because they want you to call 30 mins before when we all know traffic is unpredictable ( a self check-in system would be a lot easier). I tried to call again and someone just hanged up.
Also, there was no warm water the first night and had to call again until someone kind from their team helped us activating the boiler ( would’ve been a good idea to leave it prepared for the guests or instructions). They replied back to my messages 3 days later saying someone will check it out when the water problem was already fixed.
Please also pay attention to all the other reviews, they require to download an app that doesn’t work properly in which you have to scan your passport information.
This is run as a company, which looses the mission of Airbnb of providing a local and easy travel.
I really hope this comment helps other travelers and the MIT company to improve its business.