When we arrived on the 10th of December , we smelt a very strong bad smell of humidity of clothes in the living room , and one of us vomited twice due to the bad smell.So we contacted Antonio who was one of the people taking in charge of that apartment ,after he arrived he did some checking and put a lot of spray to try to cover that smell. So when Patricia arrived , the apartment was covered by the smell of perfumen, we asked patricia to come back the apartment 2hours later, the horrible smell came out again. And we found it was from the sofa.
Patricia also recognized that she can smell that horrible smell, but she couldn’t solve that problem at that moment especially it was 10:30 pm. We total booked 7days and 6nights to stay, but obviously we couldn’t stay there any more, so we decided to move to another hotel next morning. At the same time we found some lamb and mattress are also out of use. We waste our limited time and money to find another place to stay, everything is out of our expectation. It destroyed our vacation in Madrid and we only asked they to refund our accommodation fee without asking any compensation. But it turned out that the owner accused us that the smell was due to we didn’t throw out the garbage before we left ( the second morning ) . Which makes us really upset, because the problem exited before we arrived, I hope you can help us to solve this unpleasant problem, thank you。
在12/10剛入住時客廳和餐廳的地方就有一股濃厚的臭味。像是髒濕衣服放在洗衣機裡沒洗或是鹹魚的臭味，彌漫在客廳和餐廳讓人難以忍受。而其中一位我們的同伴也因為這股怪味嘔吐2次，其他人也覺得不舒服。
當時一位自稱不是屋主只是清潔人員Antonio來為我們噴灑大量芳香劑，之後他也連絡他的另一位同事Partrcia。2個小時後Partrcia也聞到這股濃臭怪味是來自於沙發，而她也很苦惱說她不知道要如何解決這個味道在晚上10：30。
這是我們入住的第一晚，雖然我們訂定7天6夜的，但在12/11早上我們4個人無法繼續忍受這個濃厚怪味和房間電燈床墊是壞掉的狀況，只好被迫尋找另個飯店。當然要再花一筆錢尋找另一個地方並不在我們假期計劃之內，對我們更是極大的另一筆開銷。而且在離開時我們也做了環境的清潔。後來房東居然說怪味來自於我們的垃圾，這讓我們感到生氣難過，怪味從我們10/12到達時就存在了，至少他們的同事Partrcia也在和知道這個事實。從頭到尾房東都沒有出面解決任何問題，我們在離開後也試圖跟他電話聯絡，但他只叫我們去去消預定及跟airbnb聯絡。
目前我們正在跟airbnb 討論後續退費的處理，在難得假期中遇到這樣的狀況實在令人失望。希望我們的不愉快的經驗給後續要入住的旅客一點提醒，也希望大家不要再遇到這樣的狀況了。