First, the location was not as safe and comfortable as it was made out to do. The neighborhood was seedy and noisy late into the night.
Our flight arrived in Madrid at 6:30 a.m. we had requested then we can have an early check-in. The Host said that it may be able to be ready by 1 p.m. On arrival day at you mailed him at 1:30 and did not receive a response. Reached out to him through the app and he was able to give us instructions.
Regarding the apartment, the biggest problem was that the internet went out in the evening of our final night there. We were unable to get in touch with our family or to plan the next day. Unfortunately, the Host said that he could only resolve it in the morning. The next morning I reset the modem again and it worked. The Host said that there had been a similar issue with another appointment so it must have been something in our area.
The front door lock to the street is one of the rows that you have to jiggle in order to turn the key in exactly the right spot. That was a little difficult. The front entrance was full of construction material and some debris. It was also very dark at the entrance lobby area sometimes the automatic light did not turn on.
Inside of the apartment the shower drain was slow so we were standing in dirty water while showering every morning. The the hot water in the shower would run out after 5 minutes so we had to take showers together.