Our stay in Madrid was not a pleasant one. Our host Benjamin (not sure if Victor is a middle name) was late for pick up. We relayed our flight times and also once we landed we updated him. Once inside the place looked decent. He did answer any questions we initially had. Once he was gone, we placed our gear down and ensured the a/c was working properly before heading out to get food. The a/c in the master bedroom was not blowing so we reached out and asked, we were asked a series of questions about how the remote worked. Which we didn't know so we asked for someone to come fix it or to tell us how to fix it. They gave us 1 instruction and was told to hopefully it works now and to let them know. So we adjusted the settings to what we were told and left. When we returned a few hours later, the front door was opened and we specifically remember closing it. When I asked the host, he responded that maintenance guy had come. I asked why we weren't notified upon arrival that someone would be stopping by, secondly what wasn't fixed that a guy needed to come by because nothing was brought up at check in, and thirdly why was the door left wide open. The response we received was he had to come fix a handle on a drawer. They accidentally notified the previous guest and sorry the door was left open. On top of this the a/c still wasn't working properly so I sent a message and let them know it still didn't work. I stopped receiving messages from the host at this time. No one came to fix it and no one reached out about it so we ended up having to go out and buy fans for the room. Throughout the stay we found so much hair it was as if the place wasn't cleaned between guests. Now I do understand hair is a very tricky thing but we were finding long pieces laying on top of sheets, under covers, in the bathroom, on the kitchen tops, in the couches, everywhere. This was hair stuck in sheet fibers either, it was long strands everywhere even on the folded (clean) sheets. I can't stress this enough, it was as though the sheets were just folded up after the last guest left. The sheets on the bed were also dirty in the. We found dirt and crumbs littered through both rooms. We ended up having to wash all of the sheets before further stay. I would not recommend this as a stay, we didn't feel comfortable or welcome in this place.