Our experience in Madrid was great. The apartment is in a perfect location and within walking distance to many tourist attractions, restaurants, shopping, etc. the check in process could have been easier. It is a key lock with a code, which is easy, but the GPS, did not send us directly to the apartment door but a block away, so there was confusion finding the apartment, and walking around the city center with luggage. When we walked through the door of the apartment there was a hard smell of bleach. Not a big deal, the place was very clean and I never thought anything of it. The size of the apartment was perfect for my husband and myself, my mother in law, and our 6 year old (on the sofa bed). We dropped our luggage and went on through out our day. When we returned to shower for the evening there was no hot water! My MIL was able to shower with Luke warm water for about 5 minutes. The next morning we woke up to a HORRIBLE SMELL! It was coming from both bathrooms. I mean unbearable. It smelled like a skunk died. I was the first person to shower, when I turned on the master bathroom shower the Shower head completely fell off, my husband had to hold the shower head for me to shower very quickly Bc the water was freezing. My husband showered in the second shower with absolutely no hot water. The landlord reminds you that the hot water heater is small so long showers are not doable. NO! a warm shower is not doable. My husband timed the next shower he took, and it was less than 5 minutes, he had luke warm water. This apartment can not accommodate more than 1 person taking a shower in a day. We even waited for almost an hour before another would try to shower. When I contacted the landlord about the hot water, broken shower head, and disgusting smell, his response was “let the water run to get rid of the smell, it is an old building.” Nothing regarding the hot water and never even tried to fix the shower head. This apartment was way toooo expensive for the accommodations we received. The location is great, but other than that. We will not stay here again, and I would not recommend.