This property was AMAZING!! Paula met us upon arrival and oriented us to Madrid since it was our first visit. She was very responsive in all communications, friendly and personable, and accommodating to our arrival and check out times, The beautiful apartment is nicely decorated with modern decor, and was comfortabe. My daughter and I felt safe coming into the quiet gallery, the building lobby and our apartment each night. The location was central to EVERYTHING: shopping, restaurants, sites, metro. We hope to return to Madrid some day and can't imagine staying anywhere else!