Ines is very pleasant and very helpful. The location was so close to the Metro & Plaza Mayor. Everything we needed was in close proximity. The apartment was clean. The balcony offers lovely views & some peacefulness after a long day of sightseeing. It’s not big but it served our purpose for being home base during our Madrid stay.
The walls are thin so bring earplugs for sure. Other reviews had mentioned a smell and there is a bit of a damp smell present when you first walk in. But, honestly, you don’t notice it after a bit. For what we needed, the pros outweighed the cons and we would consider staying there again.