Unfortunately we had to collect the key from a different location which was not very convenient and the code given to us did not work plus they did not have the key as the cleaner was still cleaning. The host did offer to pay for a taxi for us but we decided it was quicker to walk. We arrived and had to wait in the hall, another half an hour for the cleaner to finish. That was not great but we accept that sometimes things happen and there are delays. When we eventually entered the appartment we were bitterly disappointed. It did not look like the photos at all. It looked tired and in need of refurbishment. The sofa and the chairs were badly stained. The bed linen and the mattress were wet and one of the dining chairs was soaking wet too. The host was responsive and apologetic but the appartment was not up to standard we expected and we declined to stay there.