We were two of us with different occupations in Madrid, for almost two weeks.
We asked Jay for spare keys, which is normal to provide by the owner. For all kind of reasons, and problems that were not ours, she couldn’t provide and proposed us finally to offer by charging us. Very strange! Finally we copied the keys (not that expensive) but it was our first bad experience with an Airbnb host. Besides that the house and dishes were not clean, the coach didn’t stay in place while you are seated.
A simple towel in the kitchen was not provided, so we bought one.
The pictures in the site weren’t real: The coach was different, there was a mirror, the plants weren’t alive etc.
It really looks like place to make easy money; not generous or welcoming;
Will definitely not recommend this place.