I have done Airbnb in several cities and I must say Gemma's apartment is at the top of my list. She checked in on us a few times before our arrival and provided clear instructions on how to get to her apartment. She waited for us at the apartment and greeted us with a sparkling beverage, chocolates and fresh strawberries! The apartment is brand new, tastefully decorated and perfect for a group traveling together. Location is also fantastic; walking distance to all major sightseeing spots like the Royal Palace, Prado Museum etc. It's not hard to see why Gemma is in the hospitality business, the amount of detail she has put into the apartment is testament of her commitment to quality. I would definitely recommend her apartment to everyone planning a trip to Madrid!