It was very easy to contact Sylvia through Airbnb and she was very reachable by phone as well during our stay in Madrid. The apartment was beautiful, just like in the pictures. The location is also perfect. It is right next to Plaza Mayor, and from there you can easily walk to the city center and the shopping area. There is also a metro next door which is great when you want to go a bit further in Madrid. The beds were very comfortable and the bathroom had everything we needed: towels, blowdryers, toiletpaper, and shower gel & shampoo. I definitely recommend this place for anyone who wants to explore Madrid and stay at a comfortable and beautiful place. The only downside to the apartment was that the internet was very slow.