Unfortunately, I had a terrible
experience here. Immediately after booking the flat the host attempted to communicate outside the Airbnb app. This leaves no protection for the traveler if something should go wrong. I was surprised and already had a bad feeling. I tried to cancel but this was not granted. So..the first night that I arrived in Madrid I was given an apartment that I did NOT book. I was NOT notified about any changes to my stay in advance. The host has incredibly poor communication skills and seems confused in terms of who is renting which apartments. I stayed in the apartment I was given for one night as there wasn’t much choice. Airbnb and the host came to a resolution regarding the price of my stay as the host misled me and did not tell me I would not be staying in the apartment I had paid for. The following day I was out all day. There was ZERO communication from the host. I returned to the apartment just after midnight to find two young women in my apartment. They were clearly given my apartment while I was out. I walked in on them because my key still worked. My belongings were gone. This included my passport, my credit cards, my laptop and wireless headphones. All had been moved without notification and without permission. Fortunately my belongings were in tact. I was given the initial apartment I had paid for. I really don’t care about the apartments. My privacy and safety were violated here. This is not how things should operate. The host has my phone number, my email as well as my Airbnb direct message account but could not be bothered to write to me or call me asking if I mind that a total stranger will enter my apartment and pack up + move all of my belongings including private and sensitive documents. This is a total violation of privacy. The apartment itself was very clean and well located, so there is something positive.