The top Airbnb rating is 5 stars. Ricardo has earned 6 stars. He came to our rescue when the airline lost our luggage. He told us where to buy clothes and supplies. He was our main contact with the airline. He made sure the luggage was delivered to our apartment (2 days later), allowing us to go out and sight see. It is a great comfort to have an English speaking local contact in an emergency.
The apartment is in a great location, 100 ft from the subway. Many great restaurants close by. Walking distance to the Prado, Royal Palace, Reina Sofia and Thyssen. Thanks to Ricardo, we had a wonderful visit.