Carlos and Victoria were very thorough with their communication and instructions for check-in and check-out. Also very quick to respond which was very appreciated. The apartment is how it's described in the profile and the comments others have shared. I'd describe this apartment a step or two up from a hostel. Bed was very old (dips down significantly in the middle), a large chunk of mold above the window and the flat is fairly small. However, overall we had a great stay and walked into what we expected.