Flavia is a lovely and friendly host with great communication. We are a family of 15 and we appreciate the apartment with 7 big bedrooms, 1 big kitchen, 4 showers and 4 toilets, the living room is a little small for a big group but it's ok since we are out most of the time or just gather in the big kitchen. The apartment is clean, the showers have good water pressure and hot water, the beds are comfortable (except for 1 squeaky bed, the rest of the 9 beds are good), and the air conditioning is fantastic for the very hot weather we had. There is a lift in the building which is convenient. The location is great, on the main street gran via, walking distance to Puerto del Sol, Plaza Mayor etc, supermarkets, restaurants, bars and shops, shops, shops. The only thing is it can be noisy at night (and Flavia has warned us), just because it's on gran via, and some rooms without curtains are too bright for us, since we are used to having sunset at 7pm instead of 9pm+. We had a great stay in this apartment and we recommend it.