This was our first experience using an Airbnb. This apartment exceeded our expectations! Carmen was very helpful. She was quick to respond to our messages, greeted us at check in, showed us around the apartment and laundry and told us what was nearby. The apartment looked to be brand new! It was equipped with everything we needed, a comfortable bed, contemporary decor and furnishing, and all the amenities. It was spotless! The location was perfect! We were within walking distance to everything. We bought a metro pass but only used it for transportation from the airport. Our luggage was delayed and Carmen made sure it got to our room when it was delivered. Make sure you try the Golden Bar restaurant next door! The food was delicious, the best we had in Madrid and the staff was very friendly! I highly recommend this Airbnb!