The apartment is nice and spacious and has everything you may need if you have a short stay. It’s situated in the middle of a very busy pedestrian street but with closed windows and shutters you can’t hear any noise or see any light if you want to get some rest. Comfortable beds and pillows, air con in all rooms including the living room. Towels could have been a better quality. They felt like plastic on your skin and didn’t absorb any moisture.
What we didn’t like at all was the customer service. This apartment is managed by a company, not a private host. They ignored some of our pre arrival messages so we couldn’t plan our stay accordingly and felt a bit disappointed already. I’m a host as well so I know how important the first impression you give to your customers.
The worst experience ever was the check in. When I entered the office to get the keys (5 min walk from the apartment) a woman at the desk (Esther) told me to wait while she was finishing typing something. Then there was a fake smile and generic greeting. After that there was a long and quite humiliating process of registration when all 3 of us had to give her our ids and sign something. I felt like we were at a public institution, not Airbnb.
We arrived a bit earlier than the standard check in time. But I checked the night before and saw that the apartment was available. But Esther told me that it wasn’t possible to check in earlier than 2pm. We couldn’t argue with her so we left for a walk and came back a few minutes before 2pm. But still Esther didn’t give us the keys and when we said we would wait she literally told us to wait outside. When we came back at 2:05pm the office was closed with a message on the door saying that they would be back in 15 min. Luckily we didn’t have to wait long. There was another lady who opened the door for us and gave us the keys.
I’d give a 5 star for the apartment and experience if I didn’t have to meet with badly educated, arrogant and non professional Esther. It’s a shame that people like her work in hospitality.