*What we like*
+ good location (but you need ear plugs to sleep, because it is a party-street and the windows are kind of old)
+ solid equipped kitchen
+ we could check-in earlier since there were no guests the night before in the flat
*What we dislike*
- horrible communication: it seems like the account is managed by an agency for flats and the only thing they will reply is: “we have inform the local team and will get back to you”, but they never get back to you, only when you send them reminders. Really, you will not see a real human being, even after you ask desperately for help.
- awful communion: I have to mention it again, because I not only texted them several times (>20 messages), but also called them six (!) times without any help. I really felt left alone.
- not enough linen/sheets/blankets in the apartment for four people. That is why in the first night one of our group had to sleep without linen on the couch…
- the A/C was not working and we only got help on our 3rd day (!), after writing another company via WhatsApp…
- the roller shutters are not working and the team could also not fix it (they never actually tried to fix it)
- no soap detergent and not enough toilet paper in the flat (we had to buy both on our own costs & time)
- main parts are clean, but as soon as you touch something on top of a shelf/closet or under the bed, it is dirty
- you have to pick-up and also drop the keys at a kiosk around 7-8 minutes far away from the apartment. This not only costs time, but also nerves. (And the kiosk person does not speak English)