Rosa was awesome! She helped us find the place and came down to get us when we couldn't open the door. She even had some snacks waiting for us when we got in. The place is extremely clean and cute, perfect location in Madrid in the middle of the town in walking distance of everything we wanted to see. We needed our bus passes printed before leaving Madrid and Rosa printed them for us without hesitation, it was so nice of her. We loved the apartment and would highly recommend staying here!