My stay with Juan and Bea can only be described as disasterous.
I was visiting Madrid with the intention of meeting friends there after first going to see a concert at the Teatro Real.
The apartment I booked was (apparently) rented to another guest & I was offered an apartment in Casa Latina.
I arrived the day of the concert & requested early check-in. I was told I could check in at 16:00; the concert was at 19:30.
When I arrived at 17:30, the room was still dirty & I was told by a cleaning person that I should wait with my luggage in another (dirty) apartment. So I sat there on my suitcase for a hour, until 18:30. When I did get in, the apartment looked like the photos, but felt sterile, cold and uninviting, with terrible, harsh lighting.
Shower: a FREEZING trickle that never warmed.
Bed: hard, scratchy, cold sheets.
At night I heard a woman SCREAMING for help outside. The door to the building was left unlocked and OPEN twice.
Hosts ghosted me when I presented concerns.