The only redeeming quality of this experience was the location of the apartment. Otherwise, I was never informed that I would never meet Melvin and instead only be helped by some ladies working in his office. On the walk to the apartment, we were informed that there was a leak in the ceiling. Upon entering, there were multiple cleaning ladies and a man trying to fix the leak. This was despite the fact that it was after the given check-in time. We dropped off our items and explored Madrid. When we came back for the night, we found out that the shower door was broken and hot water lasted maybe 5 minutes. Most alarming were the bugs that we found in one of the bedrooms.