Worst experience ever with an RB&B host. Host was angry when she opened the door and was abusive in tone and treatment for over half an hour. Totally unprofessional. She created a miscommunication about our arrival time and blamed us. The host was demeaning and belittling, this went on for over half an hour. We never told her what time we would arrive at the RB&B, we communicated with the host just before we went on the plane, next we told her when we landed at the airport in Madrid, which is what she asked. She calculated the time when we would arrive at the door, which she obviously did poorly. Then blamed us for being late. We went through the airport and customs and got on the metro rather smoothly without getting lost or delayed. At one point she blocked us from entering the room so she could lecture us again. In my opinion, Marina should not be allowed to be an RB&B host until she improves and becomes less angry. Her angry greeting ruined our experience in Madrid.