The apartment is nice, very much similar to the pictures, it just needs to be maintained better. When we checked in, the sink was leaking, the toilet flusher clearly needed to be replaced and unfortunately for us there was loud music playing right outside (singers with speakers and entire bands right next to the windows) the 3 days we were there. You are in the Times Square of Madrid, there are hundreds of people walking by, the noise level in really intense. If you are sensitive to noise or have young children I do not recommend this place. I did reach out to Irene and she was responsive, and the check in process was great.