The Dana was very welcoming and made me feel right at home, always smiling and happy. She told me the places that i can visit and how easy it was to get around the city. Show me how to use the washer and what setting to leave it at so i do no sink my cloth, best supermarket to go to, museums and other attractions.I get fresh new essential every two to three days and she will check up on you from time to time to see if you are ok and doing well.A helper is provided which is very helpful and the day you select to clean the place she will come to clean. So be up and ready.