The apartment has earned a mixed review from us. The location is fantastic for the Museo district (5mins walk to Reina Sofia or Prado, 30sec walk to CAIXA-Forum. There isn’t video surveillance security but it’s not really needed as this is probably the safest neighborhood in Madrid. As above, the location is fantastic which is easy 5min walk to train station Puerta de Atocha. The checkin process is smooth with good communication and they meet you at the flat to give you keys. The downside is that the apartment is somewhat on the small side compared to the photos and the amenities are somewhat out of date, though they seem to work just fine. One area for improvement is the lighting which is poor inside. Overall, if you just need a place to crash for a night or two in Madrid, it’s fine. Also, they have additional house rules not listed on AirBnB with regard to checking out: if any dirty dishes are left and you don’t take out trash they may charge you extra.