The apartment was in great location. Plaza Mayor is in 2 minutes walking distance. We arrived at Madrid at 1:30pm , Kristian, Jen let us check in early which was very kind. Jen was excellent with answering my calls and solving the issues .
However I wish I didn’t have to call Jen as much as I had .
The building has an elevator, but the apartment is at the first floor, the elevator starts at first floor, from the ground floor to first floor there are 20 steps. Customers have to carry the luggage to the apartment.
Second, the WiFi was super slow and spotty. I I complained to Jen about that, since my daughter had job interview from the States, and her friend had tutoring. Jen brought the modem into the apartment, however it still didn’t work. After a couple of minutes talking, the interview was abruptly stopped, disconnected. My daughter’s friend had tutoring next day, Jen eventually rented a travel WiFi for us, which was very kind , thanks Jen!
Third issue we had: running out of hot water during shower. A half way through my shower, there was no hot water, I had to use cold water to wash my hair, Madrid was raining and cold 50°F. My daughter and her friend were still outside. I called Jen, Jen told me someone would come tomorrow morning to fix it, but what about my daughter and her friend. They need to take shower too. Eventually Jen instructed me to go to the kitchen to turn up the water heater temperature to 70°
#4: we had three of us, one had to sleep in the living room. Living room has no shade, there is a street light just outside of the apartment window. living room is super bright at night with street lights and lights from passing cars. And apartment is at a small plaza, next to the bus route, it seems there are always having some people standing outside of apartment talking . It was impossible for me to sleep more than two hours at night. Bedroom was much better.
Madrid was cold and raining during April. The apartment was cold, we couldn’t turn on the heat. Next day we had to have Jen come to show us how to turn on heat. Apparently the electric outlet was broken, Jen plugged to another outlet, we had the heat.
Apartment was very clean. But not the cups, there were brown circles at the bottom of the cups. I was so cold, would like to have some warm water, found the cups were dirty.
There were too many issues during our stay. But the location is superb. And Jen is very helpful, ready to solve the problems.