Carmelo was great and very helpful. He was at the apartment to greet us and sat down to give us a layout of the city. He was available whenever we needed him. His place is in a very convenient location. It's 3 blocks from the Gran Via metro stop. It is easily walkable to all the major sites and local restaurants. He offers toiletries, hair dryer, coffee, tea, and even Tito's vodka! We highly recommend staying here. Thanks Carmelo!