When we got to the office after check in time (11 am) our room wasn't even ready. We had to wait an hour and a half for it to be cleaned. Melvin wasn't available, he had someone else check us in. And the person did not make us feel welcome. We had to pry information out of him of where things were in the city. When I went to take a shower, the shower door came off and had to wait for maintenance to come and fix it. The toilet broke, it kept running and then we weren't able to flush. Let's just say this was not up to par. Very dissatisfied.