"We are not a hotel", as written back to us by the owner when we complained they left only 1 roll of toilet paper for a 6 nights length of stay we booked way in advance – sums up our experience at the Waldforf Suites apartment!
Although the place looks rather newly designed or recently renovated that some would claim to be attractive, location is not the best, condition can be better and above all – lacks minimum expected amenities such as sufficient amount of toilet paper, soap/shampoo (one 10 ml. tiny tube), extra trash bag (1) dishwasher/washing/coffee machine capsules (1 each), bed linen (1 set), towels (1 per guest).
For example – when we asked for an extra towel they offered to charge us an additional rent fee of Є10 (?!) I can buy a new set of towels in the store downstairs to own myself for less than that amount...
By far, the most disappointing factor of our stay was the attitude of the owners in the form as if being on Airbnb relieves them from treating their guests respectfully and offering warm hospitality. If I wanted to rent an apartment I wouldn't have gone to search Airbnb but the yellow pages for instance.
Bottom line – I wouldn't recommend this place to anyone seeking a relaxing holiday in town. I'm sure there are much better catches in Madrid and bargains for a fraction of the cost that includes plenty of amenities, just take another look on Airbnb or else, as the owners imply – go to a hotel... ;)