NIGHTMARE DO NOT BOOK BEFORE READING THIS!!!
This has to be one of the worst Airbnb experiences I have had to this date. I travel full-time and have stayed in alot of places but wow this takes the cake. I booked this place because it had great reviews and boy was I in shock of what was yet to come.The communication within this management company is horrible and they ruined my trip to Madrid.
The ac wasn’t working for 4/5 days out of 7 of my stay. Our trip was interrupted 3 days by techs who were very rude and unprofessional misogynistic. They yelled at my wife and left the towels black and used. They were apparently well trusted by the host. We all got super sick because it was an extreme heatwave and with no Ac it was unbearable. They told us they would give us a credit for the dates it affected us and ended up giving us a 1 night credit.
-we found a maggot in the sofa (we didn’t feel comfortable further investigating to see if there was more)
- missing amenities on the listing such as a dryer which was a main reason for booking
- the INTERNET is super unreliable and cuts out ever 30-60mins
- alot of the furniture is broken
-they didn’t leave soap
-after the tech left no towels were sent
-coffee machine was also broken at the time of our stay
Do yourself a favour and find another place. I know the pictures seem cute but it’s a nightmare if anything goes wrong. And everything during our stay.
We have never had to complain or deal with an issue like this. All other hosts I have ever dealt with were very understanding. I just wanted to enjoy my trip but couldn’t ai was either sick in bed or waiting for a tech the entire trip.
There is also no elevator so if u have lots of luggage as we did definitely pass as the stairs are super unsafe.
Good things:
- location was good