very bad experience. The guest simply does not care at all about his clients/hosts. I asked to be accomodated IN CASE I would have problems with the appointment of entrance: impossible to get a decent, kind and caring answer. I had to pick an hour and there was an inflexible will of NOT allowing any other circumstance. After I complained, with the owner, I got a number of rude and crazy emails where I have been accused of being a liar, a stalker: an absolute fury and crazy behaviour which I seriously denounced to airbnb. Nothing.
The people who handle this unpersonal but aggressive platform kind of screamed at me using !!! and maiuscula latina. Verbally aggressive. I only said I would complain in the web: which is what I am doing, in order to avoid other people the bad experience I had with their CUSTOMER CARE, OR TREATMENT. zero vote or -10 on that. I tried to cancel: they would not let me cancel. They would insult me saying I was a liar etc. etc. Unbelievable experience of maltrato from the hosts.
I am an airbnb host: actually I am a "SUPERHOST" according to airbnb. This means that I should embody their politics and policy. This means I do care about my clients and try to do all I can to accommodate and help them. Well, do not expect anything like this here.
You are a number, you provide money. You have to obey and keep to their paste and not ask any possible thing.
So I presented myself at 8.45 pm (inflexible appointment at 9 pm). The girl arrived late, at 9.10 (not a big delay but a delay), and the platform misciviously affirms somebody was there to wait for me at 8.50, which was a lie. They use the airbnb platform to cover what they do. They send messages which are not real, and I can testify the person was not there. Again, it was not a big delay, but since they were so inflexible in the appointment, I understand, now they hide their delay.
About the apartment:
clean, because the girl who clean (one of many employees) was nice and polite
on a street full of cars (so a lot of traffic) and 1st floor (so you hear them): in a very busy hotspot of nightlife in Madrid. So, you need earplugs and a very hostinate sleep to use that room.
about the "apartment" it is a mini apt. maybe 20-22 mq in all: which means that the kitchen is in the entrance; the bathroom in front of kitchen (glass sliding door to get in, no bidet), and then you have the room, which gives onto the street. The only windows gives onto the street, so it keeps shut.
No viable curtains (white) so you have light very early: I told them, they would not fix.
functioning air conditioning. OK but made noise, you have to keep it on all night you must deal with noise
fridge make stronge noise at night and during day: I told them, they would not fix it.
stuff in the kitchen to cook: the stove does NOT have air sucker so the smell goes into the house and the heat too. I could cook, but then had to open windows.
no stuff for making breackfast (kitchen utensils): I had breackfasts outside.
I would reccomend them to provide: all pieces of a coffee machine (there is one, but broken), juicer, toaster, and a few knives. They would not provide.
pillows of plastic foam: not even ikea, I had to buy 2.
I tried to have zero interaction with them after their powerfully unpleasant first approach so I only mentioned this in another message. Again, they said ironically they would provide the missing things at my "nest visit"
overall experience: rude people who have no idea of what airbnb is about; they only are there for business and only want your money.
I highly reccomend avoinding them.
location is good, but home is really not suitable for rest or being comfortable. Firm extremely unpolite and rough.
i am writing this review for the people who are there to hear. I do not care about what they will respond, because they are such bad host that they should not be in this platform. that is all. They will for sure respond violently, I do not care, this is the true.