The apartment is well designed, located in a great area.
The check-in was easy and they were responsive.
Eventually, we were very disappointed with the service we experienced.
we booked the apartment for two nights, on the second day the water boiler in the shower start to lick, which cause the electricity not to work in all the house. A technician was sent and determined that the boiler is dead and closed also the licking water.
Eventually, we didn't have a shower at all for half of our stay in the apartment (not just hot water), Marco and his team were nice but didn't really offer a solution or proper compensation (they offered 20% for the second night) which is embarrassing in my opinion for not having an option to take a shower for two days.
I am measuring service when things go wrong and I think that they were failed in this case.
Of course, they couldn't predict that the boiler will lick but I expected to better understanding and proper compensation.