We had a difficult situation in Spain as all my documents were stolen and I let Morgan know about this and that we maybe would have to shift our booking for couple of days. Morgan didn’t accept shifting, but didn’t want to cancel our reservation. Then we wanted to keep reservation dates as it is, but to come 1 day later, so pay but didn’t stay. Morgan didn’t accept this as well as he told us there is nobody to give us the key. Later he told us if we cancel reservation, he would revert us 70% of money. Bit he didn’t do. He also never replied any call and message. Unflexibel person with no empathy. Really sorry that such people try to work in such social field… Hope he could enjoy money which he earned for nothing :)