Reviews are true- Host communication is poor and for us also shady. If I could give zero stars I would. I can say we ended up staying about 1 block from this apartment and the location is great.
I did contact the Host a few times during the 9 months prior to travel and responses were slow. Never heard once we’re they confused or did not see our reservation. I have all the receipts and conversations.
About 1 week prior to arrival, Host said they would send required forms and confirm if we could checkin early. 2-3 days prior to arrival Host completely stopped responding. We arrived in Madrid and 5 hours prior to noted advertised checkin time, without any explanation, I got a notice our booking was cancelled. This was only conveyed after I called Homeabout for help reaching Host. I was told the Madrid team would contact me and about 20-30 minutes later getting closer to the apartment, I got a text/email the booking was cancelled- no reason provided. Our highly anticipated family trip to Spain to celebrate our parents 53 anniversary was now in a crazy scrabble. Will never again book with this Host and probably under Homeabout too. They were no help when I called.
I think Host booked someone else for more money - we booked our stay just over 9 months ago while Covid and restrictions were still in effect - so I hope whoever stayed here 9/23-9/30 had a great time in Madrid. We ended up having an amazing vacation!
Airbnb Arem T Rep did everything he could to find us a new and better place to stay so thank you for that.