Some reviewers called this place “cozy;” we considered it cramped and shabby. The photos made it appear spacious and light, but it was dark and dreary. We chose to forfeit our payment and booked a room at the lovely Catalonia hotel down the street. The instructions were to pick up the keys at the “office” but it’s location was not clear. We took a cab to the apartment only to learn that it was a 10 minute walk to the “office,” dragging our suitcases back and forth. We were not able to leave our luggage at the apartment before 3 pm checkin time but would have had to pay to leave it at the “office.” When we got there we learned our place was not even ready at 3:00 but we were now allowed to leave our luggage with the cleaning lady. After seeing the apartment, we decided not to ruin our visit by staying in a dingy dump. Although a refund of at least the cleaning and/or service fee would have been a nice gesture, Rutillo refused.