I went to Madrid to visit my daughter and see Real Madrid play in the Champions League. The apartment is in a lively, central neighborhood. Bob W is basically a hotel experience. There are about 20 units in the floor and access is provided via codes you enter. Communications prior to the journey were clear. I was able to access the unit early for a small fee. There is a luggage room to put bags before and after the stay. If I could give 6 stars I would!