Anouk kept her cool! And we mean that literally. We drove into Madrid on a 100+ degree day and the A/C had gone out in the building and Anouk had it covered. She got her guys on it and they fixed it and our place was ready for us.
The pictures actually don't do it justice--the apartment is more spacious than it looks in the pix, and considering it's located right on the Plaza Mayor, it's surprisingly quiet (with the windows closed). We loved it! We wish we could have stayed in the apartment longer than our 2 nights and would book this place again.