The place was ok. The check in- TERRIBLE.
I can go into details, but ill say that the girl who answered the phone SCREAMED on the phone. She needs therapy. I hope she gets it.
She told me I could only do the check-in at 5 pm, and I couldn’t. Fifteen minutes later, after this text, I managed to go at the time she wanted. I texted her, and she started calling me nonstop, SCREAMING that this was not a hotel and that they were working and not here to please me. And that if I wanted, it was only at 7:30 pm.
She went on and on, literally raging…. I was on the metro one stop away, asking her to wait for me for 10 minutes and that I would be there in a second, her response to that was so abusive. I was in shock….. she kept screaming, saying she was going to cancel the booking and that I should stay in the street sleeping (I had to pull out all my inner strength and peace not to lose it)
Then the girl showed up at 8:25 pm to give me the keys … LOL. An hour later what, she said.
3 hrs and 30 min later... But alright... they did another check-in in another place, but the guy was super late, and they DID wait for him.
I was waiting outside in the cold. Literally the WORST EXPERIENCE EVER!
The place is ok for a night, but with this customer service, I rather … stay on the street!