Leticia was fantastic - from making the reservation, she communicated right away and sent a wonderful guide to the city along with instructions on how to get to the apartment via either public transport or taxi. We actually arrived an hour earlier than expected and she answered the phone straight away and sent someone to let us in within 5 minutes. The flat itself was in a fantastic central location with lovely restaurants nearby - literally steps from the palace. The kitchen was well stocked with cutlery and dishes, the beds were comfy, and the decor was tasteful. The flat is perfect for a family or a group of friends staying in Madrid!