Wow. Just wow. If I could give more stars I would! First of all, Susana went above-and-beyond to make our time in Madrid smooth and memorable. From prompt and proactive communications, to help scheduling taxis, to local recommendations and patience with a very tired child upon arrival, we will remember the warm welcome (and farewell) to Madrid. The apartment is stellar! It is very spacious, well appointed, safe, and has great wifi (we both worked while in Madrid and had no issues). The doorman, Carlos, is a great guy and a pleasure to see as we came and went. The location is PERFECT. Walkable to everything, close to metro, lots of good parks for kids, and right around the corner from a grocery store which was super convenient. We loved how they closed down the street outside on weekends for pedestrians (and even some fun kids activities one weekend). I would absolutely stay here again and recommend it to any family visiting Madrid.