Kristian was very responsive before and during the stay. My husband and I had a few difficulties during the stay including the WiFi cutting out on day one, we ordered two cribs for our twins and they were not available on the first night. The apartment also had ants in a few rooms and the bathroom had a foul smell. I brought all of these issues to Kristian and he fixed everything within one day. By the second night everything was cleaned and the cribs were available. He also fixed the WiFi promptly. Also, there are elevators however they are in between the floors so you still have to walk up or down a half a flight of stairs. This was difficult because we had a double stroller and every time we went out we had to carry both children, a diaper bag and a double stroller up or down stairs. This was not specified in the description when stating that there was an elevator. The location was perfect and Kristian was very responsive. So, otherwise it was a decent stay.