Helena was in constant touch with us as she was away at the time. We did have a bit of a misunderstanding about the meet and greet which was made worse by the fact that we didn't have a Spanish sim. However, once that was overcome, she couldn't have been more friendly or accommodating. She gave us access to her private terrace which was very pretty and had a lovely view. The apartment was in a fantastic location which enabled us to walk everywhere. The apartment has heating and air conditioning and the decor is very tasteful. We really only used the apartment to sleep and use the bathroom as there is so much to do in Madrid - highly recommended - would definitely stay again.