Our experience was fantastic! Ramon was super responsive and attentive. He made sure he was n contact and met us when he said he would. Theaprtment was PERFECT! Location is PERFECT, clean, all the amenities needed and even the big bath towels were a nice added touch. It was 5 girls and we all loved the nighborhood and the view from the apartment was great. We would open the balcony every morning and simply gaze outside at the busy street below and the buz of Plaza Santa Ana. Everything in the partment was clean and there was even ice in the freezer (a bonus I thought). And, we really appreciated the reference guide on Madrid Ramon created for his guests. That was a great listing of places to go, see, where to eat, etc. By the end of the trip, the girls and I sad we would love to live in madrids, but specially live in Ramon's apartment. Great job Ramon!