It was very easy communicating. Her sister that manages the place was very kind and helpful. The place comes with a very helpful booklet of recommendations around the neighborhood. The place is decorating very nicely, beds are comfortable, very spacious and walking distance to shopping, grocery store and centrally located to many other neighborhoods. The building is very nice and I would recommend this apartment to anyone! Please note that the second bathroom is located at the end of the hallway inside the kitchen. Other than that great place to stay in Madrid.