I would say it's been the best experience with Airbnb. We forgot both keys to the apartment accidentally during the last day of our stay. Gala ( Host) arranged the Courier and got the another set of key be delivered within a hour during rush hour. Always promptly responding our message. Apartment is very central located easy access to all your needs during your stay in Madrid. HIGHLY RECOMMENDED!!! Thank you Gala, We will be back soon.