The room was overall acceptable. Although we found it a bit dirty than what we anticipated. Also a window couldn't close probably, but we must say that there were shutters that could be closed, so it was indeed safe. The location was great, only a quarter of an hour from plaza Mayor and puerta del Sol. Diego was on time for our arrival and was also responsive to our messages. In our opinion the room was overpriced for what was provided in return, especially in the matter of cleanliness.