We loved the apartment. It was very spacious, beds comfortable, with excellent kitchen facilities. Check in was at the agreed time, with a lady who carefully showed us around. Our Spanish is not very good but we were able to understand the important things! The double bedroom was at the interior of the apartment, so very quiet. The twin bedroom looked out on the street, so slightly more noise (eg the occasional rubbish/recycling truck). Location was excellent - easy walk from Opera metro, and close to Royal Palace. Area felt safe.