Place was clean, user friendly, and as pictured. Not centrally located, but easy walking distance from both the metro and train (C-3) both of which provide easy access to downtown (the transit system in Madrid is FANTASTIC - we never waited more than 7 minutes). We did most of our shopping (including groceries) downtown and brought it back with us as the shops in the neighbourhood were a little hit and miss for being open. Santiago was GREAT for communication! Would definitely stay again should we venture back to Madrid!