Unfortunately, we did not have a good experience. I knew my flight was arriving earlier so when i booked the airbnb, it asked what time would i like to check-in. I selected 9-10 am and it advised me that since it was before checkin time, the booking had to be confirmed by the host. Upon arriving to our connection flight, Melvin approved and confirmed the book. My profile said check-in at 9 am. When we arrived to Madrid, I texted him and he said that we couldnt check in until 1 but we can drop off our bags at his office for 3 Eur each. Cool, I understand miscommunication happen so i was not bothered.
We explored the city a bit, returned at 1. A lady walked us over the location, about 5 mins and when she opened the door she noticed it was not cleaned. She asked the cleaning lady and apparently they were short on towels and sheets. She asked us to drop off our bags and return in 1 hour. At this point, we were tired. We just got off a long haul flight and were looking to rest. We dropped off our bags, had no choice. This is when we decided to call Airbnb and see if we can cancel and get a full refund which we were happy we did. When we returned to get our bags, about 1.5 hours (dealing with airbnb and our poor connection) the room was still not clean!! The cleaning lady was just finished another room.
Honestly, i was 50/50 about canceling. I have traveled several times in Spain, always use airbnb never have had an experience like this. I cancelled because he confirmed a booking and did go through with the agreement for check in. A call telling us “hey the room isnt ready yet.”Would have gone a long way.
Location to the center is very good though.