Staying at "The Harmony" apartment was a great start to our trip! The check-in process was super easy. Our flight got in at 6:30am and while check-in wasn't until 3pm, Carmen was willing to let us check-in at 8:30am because no one had been in the room the night before. That really made a difference for us because we were able to get a few hours of sleep. We did have an issue the first day with the shower drain backing up and spilling out onto the floor, but Carmen was very quick to come up to fix it and mop up the mess. She was great with communication and was helpful in pointing out the interesting areas of the city. "The Harmony" is a great place for a couple of nights while you get your bearings in the city.