We dealt with Ricardo, who was very prompt and easy to deal with. He welcomed us so warmly it was like meeting a close friend. He took time to show us the apartment, which is even better than shown. The apartment has a lot of personal touches and was extremely comfortable. Ricardo even ensured there was coffee and a bowl of fruit. The position is fantastic and is an easy stroll to anywhere in the Centro de Madrid. Ricardo, who obviously loves and knows Madrid, gave us an extensive list of restaurants to try and places to see and all were perfectly on the mark. Staying here made our stay in Madrid even more special. I would come back in a heartbeat.