The heating was broken when we stayed at Manuel’s place and it was extremely hot - it wouldn’t turn down. I messaged him, and he responded once to do a test but ignored the rest of my messages across the weekend when it continued to stay at 26 degrees. We couldn’t sleep and it was stressful with the baby who’s cot was very close to the underfloor heating. I have honestly never had an experience where a host has ignored me on Airbnb before. It was very strange. It’s a shame, because the rest of the apartment was great and very well equipped, clean and stylish.