We are Brazilian and we were traveling in vacation since August 4th, in the day of arrival we are leaving Toledo. during our travel we didn't have internet access in our mobiles, so was a little bit difficult to communicate with Willem and unfortunately the person who was waiting us in the apartment stayed a lot of time waiting us... Our arrival was tumultuous... About the apartment we don't have any negative point, I stay in this apartment with my husband and my kid 4 years old and we stay very comfortable. All the apartment was very cleaned, I just spent 2 days, but I really recommend you stay more days in Madrid and in this apartment. The pictures is exactly how is the apartment. I just have to thank Willem an I hope return to Madrid!