Honestly, right from the start the communication wasn't great. A bit negative and not clear. Upon booking the place it didn't get any better. While heading from Barcelona to Madrid, my friend was looking at the listing and realized that though they stated that it was a 4 bedroom flat it was actually a 3 bedroom flat with a room in between the living room and hallway with curtains on both sides. I messed them to clarify and they literally ignore my message.
We arrived, dropped our bags off and in doing so, because we were early, we say the bedroom situation. We grabbed the keys and headed out for a few hours before what would have been time to return at 3pm but my friend wasn't having it. For the amount we paid for the lies of the rooms he got on the phone with Airbnb to find a resolution. In the meantime, I had errands to run and wasn't able to return back by the time my friends had booked a hotel after receiving a reimbursement from airbnb, which by the way, isn't an easy situation to deal with, customer service wise with airbnb but that is a story for another day.
Sufficed to say, 2 sets of keys were returned by my friends while I had the 3rd set. I communicated that I wouldn't be able to drop them off until around 9pm which actually wound up becoming 7pm. After I dropped them in the apartment I received a message from Airbnb saying that the company was trying to charge me $94 for having to change the locks. I sent them a screenshot of the conversation where I stated that the keys were returned and they confirmed receipt.
All in all this was a terrible situation that squeezed us in to having to make last minute changes after already arriving in the city which then lead us to spend almost double the money before we had time to find something else. This is an issue for the people that run this flat as well as with airbnb.