Location is good, Staff are really friendly and nice, communication is fast but not a single problem was fixed in the end. There is a major problem with the locks to the building. Might be our sets of keys (we got to try two sets in the end but both same, although our neighbors had an easier experience opening them)
Main gate and the second door that leads to the apartment have locks that are beyond tough to open. The locks are old and you need such a precision in certain angles to open them. We were coming back to the apartment to be stuck outside for over 30 mins because we couldnt open the door. We were able to go in before the staff came thanks to the neighbors who were coming out. And when the lady came to open the doors, even she couldn’t open the front door and called other staff who came later and managed to show me how to open them but even then it takes so many tries and it is impossible to open at first few tries (it took me at least 50+ twists to open every time). The locks really need to be changed.
Also told them the lady giving us the keys is cleaning the place now as we are checking after 3pm, and the response was ‘she is just finishing up the cleaning’. We did not expect to see dirty towels everywhere, used cups, trash...etc when we enter the building. We just got the keys and the lady asked us to leave while she finishes up the cleaning. No apologies either.