The apartment is nice and has a lot of potential in a great location in Malasana. Many shops, supermarkets, restaurants, cafes, bars and public parking nearby.
Unfortunately when we checked-in we found out that the apartment was not properly cleaned, which was very unpleasant, especially in COVID times. However, the LUXA team did send the cleaners first thing the next morning. In addition, the lock of the front door of the building is not working properly to say the least and it takes a few good minutes to open it even after you learn the trick. Apparently this is a known problem (so we were told by one of the neighbors who was kind enough to show us the trick), but this was not properly explained to us in advanced and we were locked outside the building for 15 minutes the first time we tried to use the front door (eventually one of the neighbors opened the door for us).
In general , the LUXA team in charge of the apartment was available and responsive to try and assist us with any issue that we had with the apartment.