We didn't meet Ana, but she was very communicative, very attentive in making sure we found the apartment and felt at home. The apartment is clean and modern while in a charming older building located on a narrow, cobblestone street. Be ready for 4 flights of stairs, which are wide and not steep. The apartment is nicely furnished with a comfortable bed. The location is excellent for exploring Madrid on foot or via metro. There is no traffic noise, although you might be wakened by late night-early morning partiers (that's Madrid!). As long as you're ready for the stairs and possible outside noise at night, I highly recommend Ana's place. I would be happy to return.