Kristian was friendly and cordial when we arrived but the apartment was not ready for guests - there were workmen in the bathroom and the elevator was out of order.
We were weary and needed to relax but ended up walking around Madrid for hours waiting for the end of siesta time so that we could eat and find a bathroom. The spacious and well appointed rooms had the distinct scent of restroom plaster dust.
We were also encouraged to check out early after having asked for a late check out. We respectfully declined and were allowed to store our bags until evening. It would have been nice to know that we were going to have to carry our bags up five flights and that there would be no bathroom access when we arrived.