Location was excellent, very close to the main shopping and dining areas in Barrio Salamanca & Retiro areas. Apartment was older and bathrooms were more run down than they looked in the photos. The passenger lift could not be used for luggage. This was not disclosed in the description and caused some inconvenience since the service lift was located in the back of the building, through a fire door. The washing machine and dryer were not functioning properly which I reported on our first day. The clothes came out soaking wet with a puddle of water in the drum after every wash. The dryer stopped every 2 minutes so the clothes never dried. We had to bring two loads of wet laundry into to a nearby laundromat. Unfortunately the solution came 4 days later. Clearer instructions could have been provided or the appliance manual made available. Same with the gas stove. It did not turn on automatically and no matches or lighter were provided. Heima apologized for not living up to standards.