The apartment was very clean and well maintained. An associate or friend of Melvin's arrived with the key and to give us a tour within seconds of us arriving at the front door. The apartment was comfortable and well stocked with necessities. The bottle of wine left for us was a lovely touch. We had absolutely no problems while we were in Madrid and were so happy for our location right in the heart of the city. He also offered to store our bags after check out on the day we left and one of his associates gave us a code for a taxi service that got us an almost free ride to the airport! Would definitely recommend!