Yago's apartment is located at a very convenient and accessible location. It is just 2 minutes walk to the nearest metro station and there are restaurants, supermarkets along the street where the apartment is. As it is a busy street, there is no worry about safety. About 10 mins walk down the street is the Atocha train station, where we took the train to Toledo and to Barcelona. The apartment itself is very spacious with air conditioning, a definite plus during the heatwave.
We stayed at the apartment for a week. On the second day of our arrival, there was a problem with the bathroom. We informed Yago and Susana (the co-host) but we were worried. Yago was very apologetic and he took ownership of the problem. He was concerned about our comfort and wanted to communicate his action plan to solve the situation. Yago does not speak English and we do not speak Spanish but we had been communicating via whatsapp which did the necessary translation for us. To express his apologies and to explain clearly to us that he would send a plumber, Yago got a friend who spoke English, to call us, which we appreciate very much. The next day, the plumber came with Susana to fix the problem while we were out sightseeing. Yago and Susana reassured us that our belongings in the apartment would be safe. Throughout the episode, both Yago and Susana kept the line of communication open, keeping us informed and addressing our concerns. Thank you Yago and Susana.
We would book with Yago and Susana again the next time we come back to Madrid.