We booked this apartment for a weekend Family trip to Madrid, it is our first time using Air BnB, The host Carol was very helpful when we were inquiring about the property. I did ask for was the apartment suitable for families. she said it was, this was not the case. the apartment was on the top floor of an old building with tiny stairs up to it. there was no fire escape and the place felt claustrophobic. while it was nighttime when we arrived, the place felt very dark. we did not stay and had to check into a hotel instead, I asked for a part refund and was told this is not possible,

this is a bad experieince for AIRBNB