Beatriz went way out of her way to make sure that I could arrive at a convenient time for me. She was easy to access ahead of time with questions, prompt in replying, and helpful in answering questions while I was there. My room was extremely clean and comfortable with a lovely view of the pool. The pool was sparkling clean and refreshing after sightseeing. I would definitely stay here again. It is right across the street from the metro, so getting places is very easy if you don't feel like walking. If you like to walk, Atocha is about a half hour on foot, easy access to the museums.