The house looks better in the pictures than in person, it has lots of damaged paint and was quite dirty, and a window fell off and to the street outside which was very dangerous., two of the sockets were also disconnected from the wall. The location is good though, quite and in a nice area in the centre.
The host wasn't very quick in responding before or during the stay, we didnt meet him and were just told to collect the keys from a special padlock at the door, we did this and on the 3rd day the keys went missing from this padlock, we phoned several times an eventually he answered the phone, the host who actually accused us of losing them with no basis at all and bearing in mind various other people had access to this box, this meant we couldnt get in to the apartment and he basically never offered any solution at all. Meaning we had to look for alternative accommodation, stranded in the middle of madrid for the final night.
He told us its listed on the site in the rules not to leave the keys in the box, which
A. Was not true, we have screenshots proving this as there is in fact almost not information on the listing at all.
B. We cant understand anyway why it would be secure to do the checkin via this box but then unsafe to leave the keys there during the stay.
We told the host of this as we were literally waiting in the street and he said he could not get any keys to us and he said he would refund us the last night, we are still waiting for the refund and he has since changed his mind, we would not recommend staying here.
We have stayed in over 40 airbnb places and never had a negative experience like this with the host.