Everything was great. The keys were easy to pick up, and the apartment itself was great value for money, with a sitting area, full kitchen and a loft for sleeping. For me the ladder was no problem, but older people or those with mobility issues should beware. The best thing is that the apartment is in the PERFECT location. Turn left out the front door and you come to Grand Via and many of the major tourist sites (Royal Palace, Plaza Mayor, etc.). Turn right and you are in one of the trendiest neighborhoods in Europe, with great dining and nightlife choices. Yet being in the middle of everything, the apartment is very quiet. Thank you Cristina.