Ruty was excellent at communication and quickly responded to our requests via the airbnb app and also by phone. We had no issues at all, besides not being able to figure out the heaters which Ruty quickly resolved.
His process for after hours checkin was excellent, as we were very nervous about not being able to get into the apartment late at night or having issues when he was not around to check us in. We had no issues with his clear instructions.
The only difficult thing was there were four, long flights of stairs to climb to get to the apartment which is difficult with luggage. On account of the quality of the property, this was definately managable. You could also turn this into a plus, as the Puerta Del Sol streets are extremely noisy at street level.
We did have a couple of occassions where neighbors coming home late at night were clammering up the stairs and slamming doors. Once again, this was understandable to a degree given the hustle and bustle of the neighborhood below. We didnt lose any sleep over it.
All in all, Ruty was an amazing host and I recommend this location and will stay again if in Madrid.