Our stay was superb! Carmen is an excellent host. The apartment was just as described, and had everything we needed and more. The amenities were plenty and Carmen's attention to detail is impeccable. There were so many nice little touches throughout the apartment that just made us feel just like we were staying with family... slippers for when you get out of the shower, extra toothbrushes if someone needed, lots of towels (color coordinated to the room colors), extra blankets, a lot of closet space. Carmen even went out of her way to provide us with milk and juice and breakfast muffins & rolls for our first morning as well as snacks and sweets for the children. She went over the city map with us pointing out places of interest . The apartment's location is perfect - walking distance to major sites in central Madrid, tons of restaurants, a playground just around the first corner, metro within a few hundred meters. Carmen is extremely responsive in her communication, checked in with us 1/2 way through our stay to make sure everything was going well and helped us with a middle-of-the-night taxi reservation to the airport. Next time we are in Madrid, this is the only place I would consider staying in.