Miguel was great from the very first contact after booking. He provided an extensive guide of the city for us to read over before arriving which he also made a copy of and left for us to use while we stayed at their lovely apartment. He greeted us down at the street with a warm a friendly demeanor and made us feel right at home.
He provided a great run down of where everything was located and great recommendations for shopping, eating, etc. He even messaged me the day after we arrived to ensure everything went well our first night. He provided a welcome basket with lots of goodies and it was much appreciated.
The BEST location, better than we expected! Steps away from Plaza Mayor which is a lively town square with lots of going on. Right around the corner from Mercado de San Miguel- Tapa heaven! (Seriously, google it). It's waking distance from everything- 10 mins to Palacio Real, 20 mins to Museo del Prado & Centro de Arte Reina Sofia. Everything is just a short walk away, we didn't use public transport once. We took a quick day trip to Toledo on Miguel's recommendation and that was amazing as well.
The place itself is clean, tastefully decorated and just as described, "charming". Well stocked, we had more than we needed of everything. Our family of 4 loved every bit of it! When I come back I am definitely staying here again, that's how much we loved it!