Right from the very beginning Miguel was very accurate and forthcoming with the communication. He was right at the quoted time at the apartment to meet me. The apartment was very nice, very clean and just like it looked in the photos. Miguel went through the apartment basics and all was great. The only thing was that during my stay there were installing an a/c unit at the apartment directly upstairs and they started power-drilling and hammering right at 820 on Friday and Sat morning. I informed Miguel about it and he said he had not been informed of any scheduled work upstairs and was very concerned about it. He politely said he would monitor the situation very closely. Other than that, the apartmente is great, extremely clean, awesome location. Will definitively look this apt up next time I'm in Madrid!