Luis was there to welcome us when we arrived at his apartment. I had been in contact with him several times before our visit to make plans to meet up and get directions to the flat from the airport. He always responded promptly and provided the information we wanted. He's friendly and wanted to help us with all our questions. The flat was exactly as it looked in the photos and was clean and delightfully decorated. It's also in a lovely quiet street but within easy access to the bars and restaurants of La Latina. Luis also gave us a list of eateries in La Latina and central Madrid which was a great help. The flat is also close to Via Major and the Royal Palace so its very central. I'd definitely go back to the flat again and recommend it any of my friends.