Kathleen goes above and beyond to ensure you have a fantastic stay in Madrid. There were so many personal touches as soon as we walked in the door. The bed was so comfy with plenty of extra pillows and blankets, and the room itself is perfect size for two people. She let us use the washer, helped us with recommendations on where to go, and set up the table for breakfast every morning. The place is so clean and so well stocked, and she could not be a sweeter person. We are so thankful to have found this place, it is beyond worth the value!