Our entire experience was incredible. Prior to arriving Luke was very quick to respond to any questions we had. Once we arrived he was promptly waiting out front to let us in, showed us the apartment and answered any and all questions we had including suggestions on sights to see and good places to eat. He even had gone to the store prior to our arrival and got us some bottled waters. The apartment was very clean, beds were comfortable, very spacious, and we really couldn't hear much outside noise at all despite being right in the heart of Madrid. We also felt very safe - two doors kept locked at the entrance of the building at night with a concierge during the day. It was in walking distance of so many of the popular tourist destinations and super close to the metro (which is very efficient). Would highly recommend!