The hosts are extremely responsive and well prepared which made the trip easier. They were unable to greet us for check-in but had made all the arrangements to have a smooth transaction. It was very well done. Additionally, the information/tips packet that they provide was extremely helpful. The apartment is very nicely maintained and contains all the ammenities that you would need. The location is very walkable to most of the attractions and close to the metro as advertised. I would defintely recommend this rental to friends coming to Madrid.