Alfred was very accommodating with our extremely late arrival time and also let us keep our luggage there late on check out day. We had a lot of difficulty using the keys to the building. Through written communication we were able to communicate with Alfred however he doesn't know much English. We didn't know much Spanish either but verbal communication wasn't easy for non Spanish speaking travelers. He was very kind in giving us wine glasses and bottle opener when we inquired. The home was beautifully decorated and absolutely spotless! I don't think I've stayed in a hotel that clean!