Helena gave us good directions and ideas of how to make it from the airport to her place. Also, she nicely offered us to drop off our bags before check-in time. The unit was as pretty as her pictures. Location is at the heart of La Gran Via and it’s at walkable distance to most of Madrid’s main attractions. Surroundings may be a little sketchy at night since is downtown but if you are a female make sure you have someone walk you or have a taxi drop you off at the door. Overall satisfied with Helena’s place and would like to be back there.