It was our 1st trip to Madrid and Spain. Zoilo was great. He always responded quickly to any questions I had. He provided helpful tips in advance regarding transportation and restaurants. He checked in with us every morning to see how we were doing and if we needed anything. The apartment was as advertised. Very clean. Easy/convenient to check in and out, and he accommodated our earlier than expected arrival. WiFi was awesome. The apartment is a 10 minute walk to 3 different Metro/train lines, making it very easy to get anywhere in Madrid. I would highly recommend Zoilo and the apartment.