I really enjoyed our 4 day family stay in Madrid! I didn't meet Jorge, so I'll leave here some comments about things that really need to be improved. The apartment is new and modern. It is in a noisy area, but in the bedrooms you can't hear any noise because they face the interior. The towels need to be replaced with reasonably sized ones. even if he left 2 towels per person...is not an acceptable solution! In the pictures the sheets are white and there are more pillows and blankets on each bed, but in reality the sheets were dark gray, which is not nice because you can't tell if they are perfectly clean and there are only 2 pillows per room The showers in all 3 rooms are poorly sealed, after each shower we had to catch the water. One of the bathrooms had to be unclogged, and Jorge took care of it right away, but I think it's a problem with the building. The living room is a good size with a large TV. We went on a very cold week and the house was very warm.