Although the air bnb was good we had a bad experience that resulted in a big inconvenience. One night during our stay the key cards didn’t work and we couldn’t enter the building. They had given us an emergency number we could call at all hours but they didn’t answer for a long time. We made several calls, when they finally answered they told me it was gonna take some time for them to resolve this. We had to wait hours for someone to come and open. Also we had done some grocery shopping so it was very hard to just wait somewhere with food needing to be refrigerated. It was like 12am when someone finally came to open. Calls (that he had to pay for) and emails were made because of this inconvenience and when we claimed everything and asked for a refund for that night they declined. This was a real bad experience for us.