Vanessa was waiting to welcome us even though we were an hour late. She was very friendly and nice, she gave us all the info on madrid. The apartment was PERFECT! it is small but extremely lovely! it is a 10 minute walk from the metro station and from here you can easily get to every part of madrid. you had everything from downloaded english movies (tv in spain is all in spanish) to detergent soaps. There is a sofabed for 2 more people. Even the cleaning ladies were extremely nice!