As we checked in late (around midnight), we did not get to meet Arancha. This was not a problem as we picked up the keys from the bar next door and communication was great throughout. The apartment is fantastically located; Plaza Mayor is across the street behind some buildings and Puerta del Sol is a couple minutes walk away. Nearly all of the major attractions are within 15 minutes walk, or you can catch the metro at Sol. Everything was just as pictured. As mentioned in other reviews, the one con is it is noisy at night. However, it’s probably hard to find somewhere in Madrid that isn’t. I’m a fairly light sleeper and had no problems once I put in some foam earplugs. My wife and kids had no problems sleeping at all. I would absolutely stay here again.