Áureo was very helpful, friendly and accommodating. The apartment was clean and tidy and very lovely. It has everything you need and in a great location - a really charming neighbourhood in reach of the main sights of the city. Very good transport links too and there was even a Madrid guidebook which was very handy. The building was sometimes a little loud and we could hear the neighbours but largely we weren't disturbed. Excellent stay and really enjoyed ourselves.