The place is clean and the location is convenient. It's less than 10 minutes away from the closest metro station. As a group of 4, I also loved it to have 2 bath rooms.
However, the host never initiated to communicate with me, before or during my stay. It's 2 days upon my arrival and I still had not heard from her about the check in. I messaged her and she told me to call when I arrived. I did as told after I landed but she didn't reply. We took a taxi to her apartment, waited at the front door and called her. Luckily, she picked up the phone and sent her aunt to open the door for us. Her aunt is a very nice lady . She showed us around the house but she doesn't understand any English.
Right after her aunt left, we tried to get on the wifi. IT DID NOT WORK. I called her and she sent her aunt over again. She could not fix it. Her aunt called a guy to help. Sorry, IT'S STILL NOT WORKING.
We wasted the whole morning on the following day ( Monday ) till noon for her to send someone here. Nothing happened. I had to call her again and she simply said we didn't have to wait at the apartment. We had to check out on Tuesday. I messaged her to see if I just locked the door and dropped the keys in her mailbox? No reply from her again.
We DIDN'T GET ANY FREE WIFI throughout our stay. I had to pay an expensive phone bill on my roaming charges. Should I deserve at least an apology from her? It's the worst Airbnb experience ever!
We headed to Lisbon after 3 days at Madrid and were back for another 4 days. At first we wanted to book with her again when we were back from Lisbon but her apartment was not available for that time slot. I was upset at that time but I was extremely glad I did not have to stay at her place any more. My new host was super, super nice, responsive and treated us well.