TERRIBLE from start to finish. Check in is at 2pm, however, our apartment wasn't cleaned till 5pm. This meant showering in a dirty bathroom as we had plans in the city center in the afternoon. When I went to complain at the office she gave me some poor excuse about being Sunday. I asked her to contact Melvin, to contact me back, as his mobile number was "private," but I never heard back from him.
The apartment itself was in VERY BAD CONDITION, there were dirty marks all over the walls. There was missing decoration, half the appliances didn't work, i'e. hairdryer, internet, etc.
The only positive perhaps would be the location, but seeing the amount of hotels and in the area I know where I'll be staying. Being on a first floor and having a theatre next door, it is nothing but noise. If you like the sound of metal kegs smashing around at 6am then this is place for you.
To make matters worse, we had informed the office that we would be leaving our luggage at their office after checkout at 11am. We were there at 10:45, waited 45 min in the cold, and no one turned up. We were even let in by someone who lived in the apartment block and there was no one in the office. To make matters worse, we went back to our apartment, I emailed Melvin and he replied telling me that there was someone in the office and to call the number that we had been calling for an hour. I don't know whether to laugh or feel insulted by his complete and utter lack of service standards. We wasted hours off our holiday on matters that should be standard operation procedure for hospitality venues. And not one apology to be made from their part.
To conclude, I do not recommend this apartment to anyone. For the amount of money they request you can do much much better.