Raul made us feel very welcome indeed. Communication was prompt and helpful. The apartment is charming. The neighborhood is incredibly vibrant and it could have been noisy, but the apartment is on the fourth floor, so it was actually very quiet at night (and there is no loud music blaring from the various tapas bars!). You do have to climb four (long) flights of stairs, so I was glad Raul was there to help with the suitcase! The apartment has everything you need and the appliances were high end. We LOVED the surrounding neighbourhood. You're just a few minutes from the nearest metro. You're on a narrow cobbled street which is full of character and totally safe at night. One of our favourite things to do in the evenings was to sit having a drink on one of the many pretty plazas and just watch the world go by. It's so much nicer than staying in a more touristy part of Madrid.