We never met Selvaggia, but she was very helpful leading up to our arrival at her place! However, once we got there, the room wasn't ready so we had to wait a couple hours before re-checking in. The sheets/pillow cases on the bed hadn't been washed before we arrived and the blankets/pillows provided were that of ones you get on a long flight. The restroom we were told to use was also filthy, with layers of grime on the sink and toilet. The location, however, is really nice as you can walk just about anywhere in Madrid pretty easily. The neighborhood was a little sketch; I was hustled by a few people and had guys basically standing on top of me and in my face - not sure if it was bad luck on my part or the neighborhood itself.