The apartment was not what we expected but it was ok, unfortunately the service had been terrible, we didn’t felt confortable at all and it changed the mood of our vacation causing us stress. First day: we said that we our arrival would have been earlier than the check in (4pm) and we would have waited outside but they said that there was not a problem and they would welcome us at 3pm, but when we arrived the apartment hadn’t been cleaned up and they told us to wait outside until the cleaning staff wasn’t done. We go back to our apartment after a couple of hours, and they had left the dirty towels used by the guests before us, there even was a spot of shit on one of the towels. They didn’t provided us other towels before the day after, we had to buy a towel to get a shower on the day of our arrival. We were three guests and they were supposed to make a bed on the couch, the simply left the sheets folded on the couch. Moreover the air conditioning fills up two tanks and one has to empty them manually in the sink. The apartment is on the 4th floor without elevator and it is not specified, no problem again, we are young we can do it but maybe someone else couldn’t. Last day, the toilet was clogged and we couldn’t use it. Last but not least, on the day of the check out (supposed to be at 12 in the morning) we woke up by the sound of someone entering the apartment with keys, we woke up frightened at 9am, it was the cleaning lady that said she was supposed to come after 6am, and told us she would come back at 10:30, I insisted saying that our check out was at 12 and we wouldn’t have left the apartment before that time, since we had the flight at 8pm and asked to leave the luggage in the apartment they said it was not possible since there were other guests coming over that day, which wasn’t true since the apartment was available on airbnb for the next two days but whatever, it would have been a favour I didn’t expect them to do it.
Their excuse for all of this was “we are changing the cleaning service company”.
Only positive things, the apartment was near the centre and the woman who did the check-in was nice. Overall bad experience, I would not recommend it.