The service in this hostel is courteous and friendly. But a few important details went unseen that that had a negative effect on our stay which was interrupted after the first night (of five nights reserved). I take part of blame personally. The rest belongs to The Hat for not specifically advertising itself as a hostel. We arrived from a long distance expecting a warm shower only to find that our reservation did not include towels or warm bedding. For a family with two children this was something impossible to comprehend. After a short discussion towels and bedding were offered. The room for four was very tight, no table, no chairs. But the room was clean.

This is an interesting place that would be perfect for the lone traveler wishing to meet like minded travellers. A terrific roof top bar that we would've loved to enjoy were it not for having two under age children with us. Our children did not feel comfortable either hanging out with us on the rooftop while we drank a local Madrid wine under starry skies and they didn't feel comfortable being alone in the hostel room. So for us it was not going to work out.

I would not recommend this place for families with young children.

But the location is amazing (even though our taxi driver had no idea of where it was). From there all of the centre of Madrid is available by foot.

For us the most important aspect of this hostel was the staff. They fully understood our dilemma and were accordingly trying to help us. I thank them for that. Madrid is a friendly city and the staff proved that to us.