Although we did not get to meet Monica because she needed to work the day of our arrival, she was timely in her responses and was able to leave the key the key at a location for us to pick up. Her home was lovely; very clean and comfortable for my 3 friends and myself. It was in a great location and supplied everything we needed to complete our stay. I slept extremely well on the pull-out bed and it fit 2 people comfortably. By far the best experience I had while in Madrid. Thank you again!!