Female host that met us was nice. Had to wait outside for about 5 minutes in the heat though with luggage. Apartment on 3rd floor, so not good if you have heavy luggage as only stairs (no lift). Apartment was small; bedrooms with about 1/2 metre on either side of bed so couldn't fit suitcases too well. Kitchen/dining small but ample. A lot of scuff marks on every wall of the apartment; need to clean them off (not a good look). Wifi is free but very hard to connect and dropped out when connected. The worst thing for us (as we had 3 people) was you couldn't flush toilet paper. You had to put your toilet paper in a little bin in the bathroom. Very inconvenient and unhygienic! Location; very central with Gran Via nearby and many bars & restaurants. Felt quite safe in this location.