Francesco was very nice and thoughtful, the room wasn't decorated with a couple of his own artworks and he printed a map for us where he marked his top suggestions of places to go. The location was great because it's right near a metro station and only 5-10 minute walk to the main tourism area. There is plenty of shopping nearby and restaurants all around. We had a really late check in due to a plane delay and it was no problem at all; he was still very inviting and pleasant.