We were told that once we were in the taxi to let Melvin know and he would meet us there. I texted him while in the taxi and after few minutes he asks who I am. I had to let him know my reservation info. We were made to wait outside the apartment in the street with our luggage for about 10 minutes. His assistant comes to meet us and asks us to take photos of our passports. I said no one in Barcelona, Lisbon or in other parts of Europe ever asked us to make copies of our passports. He stated if we don’t provide us with he passports he will not give us the apartment and we would have to find another place to stay. He was extremely rude. I told him this was never mentioned in our booking and this should have been told to us before we booked this place. He then called his boss who said it was OK. This guy also didn’t know the WiFi information and told us he would be back in 20 minutes to give us the info. He never showed up for over 1 hour. The whole experience was shady and would not recommend this place to anyone. The customer service from the host is horrible and be careful about giving your passports to these people. This requirement should be noted in the listing rather than threatening the customer with eviction if the passports are not provided to them.