We were a family of six–three couples traveling from different parts of the world meeting up in Madrid! On arrival from the airport we were greeted by a representative of the host -Jordy. Unfortunately Jordy was late and we were waiting on the street for a few minutes before he arrived and opened the access doors to let us in. However Roman was good enough to keep us posted via phone as to his arrival.
The place itself is exactly as described in the listing. This could be a personal preference but the air conditioning is not as powerful as we would have preferred, but it does work. We were there during some of the hottest days (temperatures around 35 to 37°C) so that may have been a challenge as well.
One evening we were opening a bottle of wine and looked for a bottle opener – which was broken and did not work. When I called Roman, he was very prompt in bringing us another bottle opener in the next 15/20 minutes. Very nice of him – thank goodness he was in the neighborhood! The linen could have been cleaner and I advised Roman about a comforter that was stained. He was kind enough to immediately apologize and asked us to have let him know earlier in our stay rather than on the last day as I did.
Roman and his representative (Jordy) had instructed us on where to throw the trash on our departure - so we did that the early morning that we were leaving for the train station. In general no problems and very quick responses from the host. Overall positive stay. Thank you Roman!