We had a great experience (family of 5 with kids 8, 7 and 5 years old). We did not have the chance to meet Nuria as she was away, but she was super-reponsive and helpful, and her colleague who met us was just fine. The apartment was quaint and clean and met our needs perfectly. Only quibble is having to deal with 3 different keys to get into apartment, but that's nobody's fault. The neighborhood was great. Our street was central to everything, and was a perfect balance of being a bit bohemian, but with plenty of great shops and restaurants. We were delighted with our stay.