Sergio was so accommodating! The four of us were arriving separately and at odd times of day, so he dropped the keys off at an off-site location to make it easy for the group arriving in the middle of the night to get in. Then when we had a problem with the shower drain he sent over someone to fix it. He also stopped by in the middle of the stay to say hi and see how we were doing. I'd say the only downside is that the apartment complex was under some renovation so there was a lot of hammering going on opposite our walls starting at 8:30 am. Very hard on the jetlag! Not Sergio's fault though. There was a library of DVDs so we could watch movies on the huge flatscreen before bed. BEAUTIFUL interior design--I think I have some new ideas for my next place!