We didn't meet Valentina, as she was out of town when we were in Madrid, but her husband, Roberto was accommodating and friendly. The loft is a wonderful space! It's in a very safe and nice neighborhood. There was a little grocery, coffeeshop, bakery and a restaurant all within just a couple blocks. We also walked to the metro and easily rode the metro to all of our destinations everyday. It took about 30 mins to get to tourist locations and just over an hour to get to the main train station, where we needed to be when we caught the train to Segovia.