Fernando was very kind. He sat down with is the first day when we arrived and gave us maps and information on various things to do. Many of which were free. He also told us about the free days at the museum. He was as helpful as I wanted. My daughter and I stayed 3 nights. It as clean and quiet. I am American and did see a review where the person said he was too overbearing. Either he saw the review and took it to heart or that person was over sensitive. In any case it worked well and he was very kind. It was a little away from the areas you would want to visit but all were either long walks or easy bus rides. It was quiet in the neighborhood and there is a nice coffee shop on the roundabout.