We stayed here for a few days at the end of July.
Our flights were delayed so we ended up arriving at the apartment at 10PM rather than 11AM. Mely was easy to contact and she was very understanding. Her husband and son met us at the apartment when we finally arrived.
This apartment is in THE PERFECT LOCATION. Literally right on the edge of the Plaza Mayor. Walking distance to nearly everything you’d want to see and do in Madrid. Also very close to the Puerta del Sol or Opera Metro stops. It is clean, nicely decorated and has air conditioning!!!! There were some toiletries in the bathroom and she had put some fresh fruit out for us.
The only snafu we had was that on our second day we ended up losing water in the apartment for about 24 hours due to the water company doing some work on the pipes outside the building. They had not given any warning about this. Mely worked vigilantly to try and find out what was going on, calling the water company many times and then updating us on the plans. She even had her children drive into the city to check out what was going on and they showed us where we could buy some water for drinking. She handled the entire thing professionally and we couldn’t have asked for a better response. We did finally get the water back on, and were no worse for wear.
I would 100% stay in this apartment again and recommend it to all of my family and friends.