Our check-in process with Emiliana was less than desirable. While Emiliana was on time, her check-in process with us was curt, rushed, and lacked the basic hospitality which we encounter with other AirBnB hosts. We stayed during a heat wave and this apartment was extremely hot. I imagine that due to the set up of the building, even outside of a heat wave, the temperature level in this apartment would be uncomfortable. At the time of our booking, an air conditioning unit was not mentioned in the description which was our oversight. However, we were pleasantly surprised to see one at the time of our check-in. Emiliana indicated that we must put the air conditioning unit on low after midnight and that we could turn it back up at 6am. Our first and only night of a 4 night stay at this apartment was dreadful. The air conditioning unit did not have the proper ventilation to vent the hot air being produced by the unit out a nearby window. Thus bringing the hot air back into the apartment which we were desperately trying to cool down. Waking from barely a few hours of sleep, the following morning we had a knock on the door from a neighbor. The neighbor proceeded to berate and attack us for running the air conditioning overnight on low, citing high noise levels. He then indicated that he would call the police if we have the unit running again overnight. Our contact with the host at Leeways regarding this matter was highly unprofessional and provided no means of accommodation regarding the encounter. Due to the neighbor's threats and mental instability we contacted Leeways and AirBnb to discuss the possibility of moving to a different property or receiving a partial refund. We ultimately vacated the property due to concern for our safety and stayed in a nearby hotel. Discussions with AirBnB and Leeways regarding our encounter and the misleading information, further for a request for partial refund were not fruitful. We our out quite a bit of money due to a lack of hospitality and the non accommodating nature of this host. Furthermore, a notice on the entrance door to the apartment building which this listing is hosted, indicates that the property does not have city approval for use as an AirBnB. The notice goes on to say that a complaint can be filed with the city/government for potential refund through these means, a step which we fully intend to take.