My girlfriend and I spent 4 nights in Madrid. Ana was unable to meet us but left the key for us at a local shop. Communication with Ana was great as were her directions. The apartment was small but comfortable and clean. The location was fantastic and was within walking distance to everywhere. The building is very old and like most, does not have an elevator. We knew this going in and also knew that the apartment was on the 3rd floor. The stairwell is very narrow and unfortunately at the time we were there, painters were working which made things even more awkward and difficult with out suitcases. It's also worth noting that the closest metro station has no elevator or escalator so if you're carrying heave suitcases - be warned. Nevertheless, we enjoyed staying in Ana's apartment and would recommend it to others.