Ana was a great host; not only did she talk with us about the city, but she also showed us a map and gave us lots of great advice. She gave us brochures and pamphlets that helped a lot as well. The only downside is sometimes the air conditioner leaks but other than that she is an amazing host with an apartment that is in a perfect location for exploring Madrid! In addition, her home is very clean. Lastly, she was one of the most hospitable hosts we've ever had.