We had a short but lovely stay in this apartment. Communication was easy and prompt, as was check in. The location was superb since it was right off of the Gran Via, with a 10-15ish minute walk to Plaza España. I had initially been a little worried about the lack of elevator since we were at the end of our journey and had very large, heavy suitcases, but the staircase was wide and easy to negotiate. Would definitely stay here again if we come back to Madrid!