This was truly my worst experience in Airbnb (and probably a reason to switch back to traditional accommodations that can provide the support you expect when traveling).
The place definitely needs maintenance . But besides the walls being dirty and not well treated the doors, brought for $2 at IKEA are just broken…
I got locked inside the bathroom for one hour. The host never answered my messages and I had to call an emergency locksmith.. after that uncomfortable experience you will expect the host to step in and offer, at least, a refund of what you paid for… This is not the case, not only the host refuses to refund what I paid but he also started to be very rude on his communication .
Hope Airbnb can provide a solution and start to be more proactive on their diligence.