This apartment is run by a company and not an individual owner.
First, we had to delay our arrival, because they had not finished cleaning by the check-in time. On our first morning in the apartment, both our shower drains were clogged and both showers flooded, I called the "host phone number" provided on the AIRBNB listing and got a recording directing me to call a 24-hour hotline number ( based out of Barcelona). We called at 8:30 a.m. to get a repair person to the apartment ASAP, but we were told that we were calling "outside of business hours and had to wait for 10 a.m. until the office opened" and when someone "got to my issue", they'd reach out, in the meantime, we should just "not shower" which meant we couldn't leave the apartment, which then, put a damper on our vacation. We experienced MULTIPLE issues with the apartment and received shameful customer service during our 7-day stay. For each of these problems, the company gave us the run-around, told us they'd get back to us, which they never did. We had to call repeatedly in order to get an update. I do not recommend this listing. The customer service was terrible - everyone I talked to was aware of it and didn't seem to care. They were dismissive, arrogant, and evasive.
LIST OF ISSUES
1)two shower drains clogged
2) foul smell on the sofa bed - we couldn't use it during the entire stay
3) no electricity for over 12 hours - we couldn't access the apartment because the security system locked us out and we were not provided with a physical key at check-in. We finally got in touch with someone and they eventually sent a messenger to drop off the keys
4) no hot water for 4 days! - We had to heat up water on the stove to take showers. This was never resolved.
5) broken elevator
AIRBNB's ads present an image of helping local hosts, which implies that the host will be available and nearby if any issues arise. However, this may not be the truth in some cases. If these companies are going to manage multiple listings, AIRBND should disclose this fact CLEARLY in the listing so that consumers can make an educated decision.