Communication and cleanliness
Communication and checkin in pre arrival and during was simple and smooth. Was met at the place by Jolly who was lovely. Jolly was highly responsive at all times and the details shared prior to arrive were very easy to follow to get to the spot. There was also a slight issue during one day of my stay and although it could not get resolved, I felt very heard, given ongoing updates and well taken care of.
Super clean, nice design, comfortable beds, nothing to complain about there.
Location
If you are looking to be near all of the big museums in Madrid within walking distance and also Retiro park, this is the place to be. Everything was 5 mins away.
It is also right opposite one of the main transport hubs of Madrid, making it easy to catch any type of train, bus, subway necessary to move easily within Madrid or catching trains to other parts of Spain (which I did do). Super convenient in that regard! This convenience though means the apartment gets a lot of the street noise. During the day the sound of people and buses blend in, and you ll most likely be out anyway so it’s fine. But at night, def require ear plugs since the sounds of buses and cars passing become even more heightened without people around, making it difficult to sleep (the Airbnb is on first floor of the building and right beside a main road where a lot of buses pass). Also if people are walking by at night and talking, that too is very audible and caused me sleep disruption.
If you are looking for more hipster, third wave coffee shops type scene (my vibe) I would not recommend this area. Good restaurants are also not available and would have to travel to other neighbourhoods for food.
Safety
Area can get busy so just general caution but otherwise I returned home late and also left home early at 5/6 am to catch trains and felt perfectly fine (woman travelling alone).