Most of our communication was with Francisco who is Amazing! Unfortunately the water heater went out once we arrived which left us showerless for 2 days Francisco did offer to pay for us to go to a spa and him and henryk paid for our tour of the stadium to apologize for the inconvenience. The area was less than 10 min walk to everything! The Greek restaurant across the street was Phenomenal! I would greatly recommend this place for your stay in Madrid if we return we will definitely be staying here again Fast WiFi and all the conveniences of home Plenty of towels and extra sheets which is very important to us Overall 5 🌟