Our experience with Luis and his apartment was the BEST. Luis was extremely informative, helpful, and considerate of our needs, before we even left the US. Upon arrival, Luis thoroughly explained every detail about the apartment. (Upon departure, Luis even arranged a taxi for us, customer service at its BEST!) He provided a brochure with many details about local restaurants, shops, etc., which of the ones we tried he was correct 100%. The location of this apartment is indeed the BEST LOCATION - very close to the Gran Via metro stop, within walking distance to every central location on our itinerary. I will be recommending this location to anyone I learn is travelling to Madrid!!!