I was really unhappy with the overall experience and had numerous issues after a three week stay. The apartment itself is well located and as in the photos. However, I was never able to get in touch with Marco throughout the entire stay. Instead, it is an agency that manages many properties. So whenever you chat or call them you just get a random point of contact who insists Marco is not available. After 3 weeks, and numerous issues in the apartment (below), I never once was able to speak to Marco. Oddly, and maybe indicative of the quality of the property management, many agents I spoke to refused to give me their name's as well.
The biggest issue we had related to the app you MUST download to unlock the door. There is no physical key. (Because of this you will need to have cell phone service upon arrival or you will have to connect to the apartment wifi that is VERY weak. I was unsuccessful in connecting to it from the street to open the door). This overall seemed fine until one night at 9:30 pm when app was unable to open the door and my family and I were locked out of our apartment for 3 hours. It took two different locksmiths to open the door. The agency did give us a partial refund for that day but it was really an inconvenience and just generally unacceptable to have paid money to not be able to enter the apartment or have access to my things. Additionally, the response of the agency was really not at all understanding given us being locked in a hallway with a baby until midnight. If they just would have just used a physical key we would have had no issues. Additionally, for the remaining stay we had zero confidence in the automated door system. We also had to get in touch over numerous other issues including: clogged shower drain, leaking fridge (which they ignored for more than one week), and broken beer bottles in the building hallway.
I would not recommend based on the customer service of this property management in general. Really a poor overall experience. As soon as I booked it and started getting automated emails from a company called "MIT House" being told no one would be receiving us upon arrive and to download an app that will be used to open the doors I should have cancelled and looked for something else. Avoid.