Had a great time in Madrid (two university students on holiday). Ulises was friendly and helpful via email. Getting the key from the cafe was easy and a it was a great place for lunch. The location of the apartment was PERFECT. We couldn't believe how short the walk was to Plaza Mayor and the neighborhood was nicely bustling and felt more authentic than staying in a more touristy location. The apartment was perfect for 2 and 3 would have been comfortable as well. The shower had great water pressure which I appreciated and the room heating was easy to control. The flights of stairs might be tricky for an older or disabled person, but perfectly fine for most. We had no trouble with noise in the apartment building. We also appreciated the stove tops and convenient pots/refrigerator/freezer. I would highly recommend this airbnb!