Jorge was good about sending messages before I arrived. He also sent an app to download Nuki to open the building door and the apartment door. However there were no instructions about opening the building door. It dis require combining the app and a code. I was locked out of the building twice it took like 5 messages before he gave menthe proper instructions and he refused to talk in the phone. It was ALL writing through the airbnb app which took forever. My friend helped me to figure it out. Then miraculously a set of keys was on the counter when I returned. This is really poor service. I happened to have paid for international mobile phone service however Jorge assuming that I had it to open the doors was not acceptable. The apartment was fairly clean bit very small. If you are a big person you will not fit in the bathroom. The mattress was hard and sunken in the middle. Location was excellent but had it not been a major holiday when I booked I would have chosen another place for the price. Poor poor service very impersonal.