We arrived to a beautifully decorated and clean apartment with everything you would need for your stay. It was located close to everything including the metro and renfe stations. Elena met us and explained everything in perfect English much to our surprise and there was a lot of tourist info for us to use. Beds were comfy. Only hardship for some might be the 4 levels of steps to climb after a long day in Madrid. But we loved the apartment so the climb was worth it.