We had a mostly good stay at this listing with a few caveats. The unit itself is clean and modern with high end touches such as Bosch appliances and sleek finishes. The two bedrooms and bathrooms are spacious and functional. The wifi is fast and there is a smart tv with Netflix. We didn’t use the large washer and dryer, but these seemed similarly high end and handy. The location is excellent, very close to the Prado and a 10-15 minute walk to central attractions such as Plaza Mayor and Puerta del Sol. The elevator was convenient and fast. My party overall was quite happy with the quality of the furnishings and the building location.
The host needs to work on communication and responsiveness. While check in and out went smoothly, Jason did not respond to some messages on the AirBNB platform and wasn’t proactive in communicating as other reviewers have mentioned. No unit manual or guide was provided to us. We fortunately didn’t have any issues but may have been hosed if something came up. Some simple touches such as extra linens and pods for the nespresso machine would have been appreciated as well to make the unit more inviting and livable.
Overall, the unit is beautiful and works great for a short stay. For longer stays I may look elsewhere given issues with host communication and more homey touches.