Helena was very accommodating, sweet, and even printed some tickets for us that we didn't plan ahead for when we purchased them. The apartment is in a great location right near the Prado Museum and park, and near plenty of good restaurants and bars. The apartment has a bedroom, bathroom, and living space, and it's clean with enough room. I liked the fact that this building had a doorman, especially since he was really sweet. Once you get off the elevator, you enter the door to the main apartment, then you walk down the hall to get to the apartment that Helena rents out. I didn't know this at first, but it ended up being totally fine. Overall, staying here was a great experience!