We arrived on a Thursday afternoon and used the metro from the airport. Once we got off at the Bilboa stop we couldn't find the apartment and called Begona, she was very friendly but us being American and not very good spanish she was hard to understand and it took us quiet sometime to find the apartment. The apartment itself is very nice, although the description says spacious living room it's not all that spacious with the sofa bed pulled out. It has all the necessities in the kitchen, but no oven. There were 3 of us in the room and 2 shared the sofa bed and one in the bedroom. The bathroom is in the bedroom and the shower is very small. It's very quiet, no street noise. The apartment is really close to everything you wouldn't need metro ticket if you don't mind all the walking, we preferred the metro and it's very easy to navigate. Lots of stores and food close by, we went to the supermarket the first day and bought groceries for the week. However we do feel that the apartment should be better supplied with trash bags and toilet paper. We only had 2 bags and 2 rolls for 6days/5nights. Overall we had a great time and would stay here again.