The flat was described perfectly by Sandy! If he wasn't available to meet, he always had someone else who could assist. He is very prompt at following up w any questions and he also suggests places to see and do while you are in Madrid! I absolutely loved this flat and I especially love the neighborhood of Barrio de Letras and I feel that it was in the middle of all the action but you also felt like you were immersed in the Spanish culture. It's a very quiet flat and most importantly it has an elevator which is great when the flat is on the 5th floor! There is a supermarket, farmacia, starbucks, tourist tour companies, ATM just out the front door and I have to mention all the great food joints! If I come back, no, actually, when I come back, I will stay in Sandy's apartment as all the people associated w him during my stay were super nice and very professional! Thank you so much Sandy!!