Communication was easy with Tom & Jack. I downloaded whatsapp so that I could coordinate with a company called Minty for check-in which worked out well. The flat is clean, beautiful, comfortable, and centrally located in a trendy neighborhood. Super convenient and great brunch at Ojalá just a minute walk from the flat and the most amazing foccacia I've ever had at Buo just around the corner from the flat. The bedroom and living room are street facing so there is some noise on the weekends from the crowds but this didn't bother us, we were able to sleep through the night without a problem. The furniture is comfortable and the apartment gets nice light. Great place, highly recommend.