It is really rare that I put a bad review for a rental AirBnB. My principle: if there is nothing good to say, don't say it! Since this property runs by a corporation, corporations have more experiences and staff. I expect more than an AirBnB that is operated by a regular or individual owner.
Issues that we have encountered during our 15-day stay at this property:
1.	Pricing. We had reserved the 1st 7 night @85.30/night + cleaning fee.
2 days later, we had asked for an extension of 8 nights. The nightly rate is more expensive at $102.14.
We had brought this concern to “Sleep by Stay”. This is my question to them:” Would it be possible there is a mistake in the calculation since we are extended our stay? No cleaning fee is needed. Usually, the longer you stay, the cheaper the price would be since an additional discount is usually applied for staying longer than 7 nights (1 week).
Just saying that you don't apply the discount, between my calculation and what you charge me, there's a difference of $134.71 ($817.11 (what you charged) ➖ $682.40 (what you should charge)). They told us to talk to AirBnB since AirBnB runs the website. We had reached out to the AirBnB support center. Finally, AirBnB supporting Ambassador came back with an answer from Sleep by Stay as follows: “We have checked the information that you have sent. The reason for the change is because the total price for accommodation is higher due to the extension”. This is my answer to the AirBnB Ambassador: “ Thanks for getting back to me with an answer. It does not make sense what they say. There is no logic in their explanation. People give discounts or cheaper price for longer stay, not for shorter stay. If you check every other superhost short-term rental, you can see that they give deeper discount for longer stay. This is the 1st time that I see an airbnb host practice this way, completely different from the main stream or the general practice.”
2.	Unstable Wi-Fi network. 2 nights in a row: One day without Wi-Fi for 11 hours. The next day for about 7 hours. On and off for short period, once in a while. We had contacted them for the internet problem and no answer. The 2nd night, I had to use my roaming data and cell line to call back to the USA to ask for assistance since “Sleep by Stay” didn’t response to my email and since we did not have WIFI in the house.
3.	One time, we suddenly had a black-out in the apartment for about 5 minutes.
4.	We had asked for three times for extra dish soap and toilet paper. Never get a response from them until check-out day. When we checked in, the house was equipped with 1 Welcome kit (1 sponge, 1 bottle of dish soap (half of my thumb size), 1 kitchen towel, 1 dishwasher soap (can’t use it since we have no dishwasher in the apartment) and 1 and a half roll of toilet paper. I think that they expect the sample from the welcome kit should last for our 15-day stay. I have checked their website if it was ever mentioned that we should buy or supply ourselves during our stay. None was written anywhere. We finally buy the essential supplies (toilet paper, dish soap, garbage bag, etc) since we find that we shouldn’t waste our time and energy for these tiny problems. Just find that they are so cheap.
5.	2 days before our check-out, water was leaking on top of my head in the bathroom. Announced to “Sleep by Stay”. Their plumber came to check. He was unblocking the drain from the upstairs bathroom, and that caused a leak downstairs.
6. Their dishes were washed with stickers sticking at that bottom of the plates
Honestly, there are hostels that deserve a better score.
I really don’t want to recommend this place unless “Sleep by Stay” has to rethink, change the way they operate, and learn how to re-build with their customers' trust.
Maybe their main sources of customers are from Spain. Their needs are different from us, Canada.