Santiago's place was a pleasure. The apartment flat worked out well for the three of us (wife, aunt and myself). Santiago was kind enough to secure a taxi to await our arrival and transport us to the apartment. He allowed us to check in a bit earlier than the normal check in time and his assistant Carmen was waiting for us as communicated. Carmen was efficient but a bit rushed in her introduction to the apartment's amenities. Carmen spoke limited English, but of course we were the English speaking tourist in her home country of Spain.We loved the neighborhood and the comfortable terrace balcony overlooking the neighborhood's closed in park like garden. A true barrio setting that was just what we were looking for. The apartment was ideally situated to all the local sights, restaurants and café shops. A very safe environment for walking around at all time of the day or night. The place was very close to the Atocha and also had a free parking stall that Santiago made available to us (it was very secure and only a two minute walk from the apartment). We picked up our rental car at the Atocha and it was a short trip to Santiago's parking space. Santiago had complied a great list of restaurants and sightseeing informational brochures. We were very happy with the apartment and would choose it again if we come back! The only problem experienced was with the a light fixture in one of the bedrooms which came off the wall. It did not present a real problem and I am sure was remedied after out departure.