Went with 2 friends to Madrid for a few days. We missed our flight so we arrived later than planned in the apartment. This was no problem for Tom and he gave us good instructions on how to get inside the apartment. He also gave us some tips about where to eat and drink. The apartment is situated in a very nice neighborhood! Lots of restaurants and bars and on Sunday right outside the apartment you find the local market rastro, a must visit for the very good street musicians. It was no problem for Tom to leave our luggage in the apartment a little longer than the check-out time, because there were no new guest coming the day we left, which was also very nice! Would definitely recommend!