Madrid is awesome but staying at Ana's place, well not so much. The place itself is ok. Small, perfect for two, close to city center, which is the best. We walked almost everywhere... But the bed is not really a bed. The mattress​ is bad, like really bad. Every time you move you also weak up thanks to the great sound the mattress is pleasuring you with. But lets start at the beginning. First thing were of course the keys. Ana left them at the Chinese food shop across the street. All good if the guy would speak at least a word of English or would at least know the name of the person who is picking up the keys. First he didn't want to hand it over because he didn't know who is supposed to give them to. like it is possible that just some random girl will walk in to his store and ask if maybe he has some keys to the apartment she rented from a woman that gave him the keys!!! But ok, we tried to call Ana - nothing. We messaged her on the app - nothing. Not nice but we manged.
We were staying at her place for three nights. But she just out of the blue, the day after the second night, messages us where we are, that we are supposed to leave that afternoon, that a cleaning lady is there and new people are arriving soon. Like what the fu*k? Don't you even check from when to when people are staying at your place. We were 2 hours away from Madrid just looking at each other what? Ok, i call. She doesn't pick up. I send message - she replies in 2! hours, that the cleaning lady made a mistake. And that all is good. Just sloppy and bed! And also returning of the keys was not fun :) she didn't told us where to leave the keys. again i tried calling, messaging, whit out successes of course. At the end we just gave the keys back to the Chinese guy. And he took them. I was even wondering if he has the keys all the time and just hands them over to whoever is coming.
In all this time we didn't see or heard from Ana... For me this was the worse Airbnb experience.