My husband and I stayed here for our first time Madrid, visiting from The States. It’s very close to the metro station which makes it convenient. The air units are more so for circulating air rather than cooling but having no windows helps keep the place cool in the middle of July. The stairs are pretty steep fyi and the walls are super thin. When we were there, the neighbors were pretty loud for what seemed at all hours. Access is via an app which we had to contact Adrianna about on arrival and. she was very quick to respond. We ending up using the physical house key once we were let into the building. Overall, the listing is accurate for what it supplies and we felt safe during our stay.