I never met Mike in person but he was the most organized and professional host I have used on Airbnb so far. His correspondence were prompt, curious, and informative. He had all the information and direction well laid out on his profile. His directions from the airport were flawless. My only mistake was in using Googlemaps and not following Mike's directions. The location and apartment were perfect for what I was looking for. I only wish I'd had more time in Madrid.