Israel messaged me a week in advance to arrange check in, he had tons of literature of things to do in the city along with maps. free wifi too! the apartment was absolutely perfect! exactly as photos, location was superb, central and lively. the bed were comfy with nice thick pillows. air con was a life savior as well as the coffee machine! great shower, lots of windows and light, has everything you need and we did not want to leave! we will definitely stay here again next time we are in Madrid.