This is a great apartment in a fantastic central location. You are very close to one of the main streets in Madrid with easy access to the metro system or if you prefer to walk, it’s easy to reach the main attractions. We had everything we needed for our stay - the apartment was clean and spacious. We have no complaints about the accommodation and Vanrays were prompt with their responses to queries.
One area where Vanrays could improve would be with regard to luggage storage for departing guests. We had 2.5 hours between check out and our taxi to the airport. Vanrays told us they could not assist with storing our bags directing us instead to an external secure storage ‘partner’. This is not adjacent to the apartment and is a very expensive option (quoted well over €100 to store our bags even for such a short period of time, this with 10% discount applied). If you have some time to kill after the 11.00 checkout time be prepared to either part with your €’s or have to carry all your luggage around the busy city streets.