The location of Helena's apartment is amazing. It's 2 mins walk from the Gran Via, but far enough away from the street noise & tourists. The apartment is located on the third floor with 4 sets for French doors and 4 balconies, which allowed us to open the doors and really experience the neighborhood activity. This place is spacious and is exactly depicyed in the photos. All appliances worked well for us and the water pressure in the shower was great. The apartment is a little on the old side however, this is part of the Madrid charm. Helena was always very responsive and polite and check-in and check-out were very easy.