Arnaldo was very nice, responsive, and communicative. The apartment was very nice with an amazing aesthetic and lighting. It was small but worked fine for my friend and I. The bathroom was also beautiful. However, the shower did not have much of a barrier on the bottom which led to a big puddle of water escaping and pooling on the floor. There was no floor towel or any extra towels to mop it up so we had to make do with a wash cloth. There was also no shampoo or conditioner. The bedding is not as luxurious as pictured; the comforter and sheets were thinner, but we did not mind. The location is great, in a cute neighborhood with lots of shops and nice cuisine variety, and only a few minutes walk to the metro to get you downtown!