Good communication from the start, the apartment is modern, clean and in a good area for travel on the Metro (approx 400m walk) it has a small children's park next to it but it can be a little noisy at night time when the locals come to sit in the park and chat away, but if you close the windows you can't really hear it.
The apartment was generally nicely equipped but lacked a few essentials such as.....It only had one plug in hot plate to cook on so you could only cook one thing at a time (couldn't make a full family meal for example). It also needed a toaster, a kettle, an iron and ironing board, a hairdryer, and corkscrew for wine and a 2nd fan for the 2nd bedroom (we stayed in August so this was essential) Wifi is provided by an agreement with the neighbour below at a cost of €15, this was good except it didn't really pick up the signal in the bedrooms only the lounge and kitchen area, but it was a good speed and allowed for streaming Skype for work and online movies for the kids.
This is a fairly new venture for Alberto as only started in May, we think they have done a great job on making the apartment modern and clean and after speaking with him in person and telling him about the few bits it needed he said he would make sure that the things would be upgraded and bought and ready for the next guests. This is a very good. Overall we had a great stay here and would definitely recommend it to others and we would use it again if we came back to Madrid and wanted this area. Well done to Alberto and family. Thank you.