I had a really bad experience with this host. From all the times I’ve been using Airbnb , I have never had any issues with the hostess. My worst experience was my flight got cancel from Ibiza to Madrid , I couldn’t take a flight until 10:15pm I tried all the time to get in touch with her and let her know what was going on , she said she will have to charge 20euros for late check in because they don’t do late check in, I agree with paying that . Then my flight got behind and didn’t leave until 11:40pm and I try to get in contact with her to let her know , and NO ONE answer my messages , I sent to her pictures of the delay flight from the screen tv at the airport , I never got any answers . So I had to get in contact with Airbnb team and they helped me a lot . The next morning is when she decided to answer my messages , after all my troubles the night of arrival , because I didn’t had a place to stay , so I have to rent a hotel for a night and go ahead to rent another Airbnb , which they communication skills was 100% satisfactory. The hair said the next that someone was waiting for me until 1am . But how great the excuses are , but she or the other person couldn’t answer my calls and messages in the Airbnb app message. My advice to you is make sure before you rent with this host , you have things clears from the beginning, and you don’t stay lost at the airport of Madrid with out a place to stay.