Ana's apartment, as expected from the glowing reviews and beautiful photos, was lovely. The perfect home base for our short stay in Madrid. The photos are totally accurate; the apartment is roomy, bright, clean and comfortable. The a/c unit is in the bedroom, but the entire place was kept cool (minus the bathroom which didn't have a fan and got quite steamy for showers). We were also grateful for the kitchenette – it's always nice to have a refrigerator and oven for storing and heating up snacks.
The location of the apartment is wonderful and within walking distance to many great restaurants and landmarks.
All this said, my husband and I did have a couple small issues. We were arriving early in the morning, so I booked the apartment for the night before our arrival so we would have a place to check-in immediately and rest/shower and salvage the day. Ana and I had agreed for me to meet the housekeeper at 9am, but I reached out several days in advance of our trip to see if we could update to 8am when I realized our flight was earlier than I initially thought. I thought we were on the same page, but we arrived extra early (7:30am) and the housekeeper still didn't show until 9am, so we spent 90 minutes standing outside waiting.
Once inside the building, the housekeeper gestured to the small lift, so I jumped in with our two large bags while my husband took the stairs. The lift is very tiny and, apparently, very sensitive to the slightest touch of the doors by baggage/humans. When the lift got to Ana's floor, the doors wouldn't open and I was stuck inside for more than a half hour as we waited for a technician to arrive.
Aside from our arrival, the rest of our stay was wonderful and I would recommend Ana's place without hesitation. Just make sure everything is clearly communicated if you have an odd arrival like we did, and definitely avoid using the lift!