My family and I had a terrible experience with our apartment. The place was mostly as described, except that it did not state it was a basement. If I knew this, I probably would not have rented it. However, the apartment had MOLD growing on multiple walls throughout the house. We did not notice until a few days in when maintenance came to check out the internet and humidity in the space. I got sick and we ended up leaving the apartment due to safety concerns. Unfortunately, I had to report them and thankfully received a refund on at least half of my stay.
To be fair, communication was mostly responsive and they did not fight the refund. However, this apartment should’ve never been rented out in this condition.