My niece and I spent 4 nights here. It is centrally located near Plaza Mayor, Mercado de San Miguel, Gran Via etc. It is 1 floor above street level with a wide staircase that one can easily navigate with luggage. While small, the room is exceptionally clean and secure with an adequately equipped kitchenette, comfortable twin beds, good wifi and a great shower. I loved being able to open the shutters and window to observe the activity below. Viviana was always quick to respond to questions. Would definitely rebook again for a short stay in Madrid.