You get what you pay for, unless you don't know what you're buying.
Chic decor and very centrally located. Good price, too. However, we are leaving feeling put in a very uncomfortable situation as well as ignored by the staff. Below are our experiences.
I strongly suggest Mi Casa Inn Madrid revises their AirBnB profile to properly reflect the type of accommodations they offer. The entire floor which is about 30 units is comprised of mainly university students. A few other AirBnB-ers as well but a handful at the most. Needless to say its noisy. Nowhere on the AirBnB profile was this listed. Our quiet living room which was advertised as a place to relax was overcome with many people, drinking and screaming into the early hours of the next day. It was 2:00am when we complained of the noise and the smell of smoke. There was so much smoking taking place in the living room that the smoke made its way all the way down the hall and INTO our room. I have asthma and this was a huge inconvenience. There are multiple signs indicating “NO SMOKING” and “QUIET HOURS”. Neither rules were enforced. I can also say that we received no compensation for such inconvenience. In fact when we complained about the smoke the staff said accused us of lying ("each of the rooms are sealed so there is no way this could happen").
While the pictures in the AirBnB listing illustrate beautiful glass décor, upon arriving we realized there was so much broken glass.
Right after checking in I realized there were multiple cigarette burns on our bed duvet. I asked to have a new one not once, not twice but three times. Upon leaving still no one has bothered to accommodate our request.
Then, we ran out of the one toilet paper roll we were given. I asked for more the day after checking in and still after leaving we have not received any help.
The Wi-Fi was also advertised as working in all rooms and common areas. It in fact did not work in our room at all.
The staff’s philosophy was to deflect, deflect and deflect some more. Did they really think we would just forget we needed a new bed duvet, toilet paper, Wi-Fi or were coughing to death from all the smoke? Very poor customer service indeed. In conclusion, after all our complaints and circumstances they finally offered for us to return next time for a $100 off voucher. Thanks but no thanks. Insult to injury.
I do have proof of all complaints listed above. Is there forum where I can upload them to validate out experience?