Our visit to this unit was one we wish to forget, the first issue was trying to communicate with the Daniel, you may not be aware but this property is managed by a property management company and not an individual this company manages many properties and their service is poor, the second issues was trying to get into the property, we wasted half a day trying to sort out access due to poor communication, Daniel texted us and advised us to go to the property door and ring a phone number and he would let us in, what he didn’t tell us go to the actual apartment door not the front building security door, he also didn’t tell us the phone number is the code to get in and he doesn’t need to be there, we were unfamiliar with this type of check in and after numerous text of which we could only read half his (probably an issue with my phone) I text him back and asked him to call me so we could sort the issue, no call forth coming, this was all happening whilst we were overstaying our stay and a local hotel because we needed to use there internet, finally we get a text from Daniel that the door is unlocked and we can go to the apartment, amazingly it was unlock but no one to be seen, the next problem was there was no information pack and no WiFi password, again we requested this from Daniel but this time no response at all, this caused issues because we were supposed to be meeting friends & family for a birthday get together and due to the lack of communication and no WiFi we were unable organize our birthday get together, the frustrating point was they were telling us all along to go back through Airbnb, which we would have if we’d had an internet connection, it actually got to a point where a friend had to go to their office the next day and again more holiday time wasted, when arriving at their office they were in denial that they looked after this property as they only did long term properties, after some discussion and three people later we get to the right person only to be told he is busy because he looks after 66 apartments, I fail to see how this is our problem, we paid for a service, which we didn’t get, the other issue was some of the dishes hadn’t washed properly, the rug in the living room was disgraceful, the second shower leaked & flooded, there were no blankets for the beds only sheets, that said it was warm so didn’t need them, the blinds in the living room are no longer there and lastly there was no broom to sweep the floor
The position is good but they need to lift their game, it’s actually put me off using property management companies in the future, that said Barcelona, Seville & Porto have been great.