We had a wonderful stay in Madrid. The apartment is in a great location. We loved the complimentary bottle of wine and the help with the taxi service. We had a little trouble communicating at first, so make sure you have a working phone. We were told that someone would meet us at the apartment and waited nearly 20 minutes for that person to show up. I had hungry and tired kids who had just been on a long journey, so this was very inconvenient. Susana is quick to reply, but you need to make sure you can use your phone if you don't live in the country. Luckily, my friend who lives in Madrid had a working phone, otherwise, I'm not sure how I would have been able to contact the host. The apartment is cute, the terrace is lovely and it is next to everything. The elevator is small and scary, but it's also normal for Europe, just put on your sense of adventure and you'll be fine. We loved our stay. Lastly, my friend left her expensive face wash and tried to get it returned to her, but it was never returned. While it's not a host's responsibility to make sure forgotten items are returned, it is part of travel and it would be nice to think a lost item could be recovered.