Ma Del Carmen was very helpful and attentive. The flat is exactly as shown in the pictures: comfortable, airy; it may be a little too no-frills for some - but then it probably wouldn't be so reasonably priced in the first place! I also love the neighbourhood of Alto de Extremadura, it is peaceful and safe and a refuge from the bustle of the centre. We were very comfortable throughout our stay and I would recommend it, especially for those on tighter budgets.