Alicia was quick to respond and arrange a time to check in. She was very flexible also when we needed to postpone our check in because our flight was delayed.

That being said, Alicia is a property manager for a company that owns several apartments. It's clear that no one actually lives at the apt because basic supplies were not to be found. No paper towels, napkins, condiments (i.e. salt, butter) were available, just a kitchen towel. Not that I am expecting tons of stuff, but the cozy atmosphere of being in someone's home, or staying at a local's place, was missing for me.

The apartment is a cool, parisian-like studio with a nice bathroom and living room/bed area that opens to a small balcony. It has a great vibe and is perfect for a couple. We had a problem with the shower as it did not drain well. We notified Alicia who let us know that she would let the cleaning lady know so it can be fixed [after our departure, however].

Light sleepers be prepared because noise from the street can be heard (trash truck, recycling truck, construction workers, people walking by, and children). There's no A/C so we slept with the window open, but had to get up in the middle of the night to close it. We should have purchased earplugs.

The location is great otherwise; it is next to a police station and a short walk to two metro stops or 15 min walk to Gran Via/ City Center. Perfect location to move around the city.