This was my worst experience with an Airbnb. It is not my first time with Airbnb and I have never ever got a problem in the five years I have been using their services. I am giving one star to this place and still I wish to rate it lower. We got denied the access to the apartment at the checkin time when we were already at the supposed address. First you get invited in a WhatsApp group of 15 people and the first thing they send you is a message to ask to pay via a platform for your booking. I didn’t think much of it as I did my booking through Airbnb and let them know that Airbnb is the one handling the money. Then they ask for an id of all the people in the reservation, which I find very weird again as the identity has already been checked and validated with Airbnb. Anyway I have sent the ids of my dad, my little sister and myself through the Airbnb chat and not through the WhatsApp group. Then the day of the arrival, at the time of the checkin 3pm - though we have arrived earlier at 2.30, they started asking for selfies of the people while having our ids. This was nowhere in the description. I called Airbnb services right away as this is a violation. My reservation got canceled and I got my money back, but it was very uncomfortable with my dad and sister who were just there for one day. I don’t know what the place looks like but the treatment we got is enough to not want to know it.