Communication with Felipe & Pilar was always good. They responded quickly and were helpful.
The apartment is very well equipped. You really have everything you need. I spent almost 3 weeks there with two kids and felt myself as at home. Shops and transport are great. It takes about 15 minutes to walk to the Plaza Mayor. People of different nations and religions live in the area. You meet a lot of young people and tourists. Bars and cafes are everywhere. It can be loud until late at night, but it is often like that in Madrid. We could still sleep well. Check-in and check-out were smooth.