We were looking forward to staying here, however we arrived to find no one there. We had been in touch with Felix beforehand, however on the day of arrival we couldn't reach him. He didn't reply to our messages and his personal number on the Air bnb site was unavailable and we couldn't leave a message after an hour of waiting in the street, we called Air bnb support to help us. The experience was awful. We don't speak Spanish and we were stuck in a neighborhood on a Sunday night where nothing was open, without any accommodation. We never did hear from Felix, and eventually with the help of Air bnb support we had to cancel our booking and rebook somewhere else through the site. It was disappointing to be polite, and a waste of many hours that we could have spent enjoying Madrid. We had tickets for football at the stadium as it was just a ten minute walk from the apartment. Instead we had to travel a long way back, late at night to the alternative place. This is the first time we have had any issues with staying in Airbnb and we have travelled to many different countries around the world. We hope that this doesn't happen to anyone else.