This is a lovely apartment in a great place in Madrid. Daniel does not actually do the communicating but somebody named Natalia does all of the communicating. The only problem I had is that there were two keys left for the apartment. One key was left inside the deadbolt lock in the apartment and I took the other one outside with me. I could not get back into the apartment and a locksmith had to be called. Natalia was very angry and impolite and then charged me the full fee for the locksmith. She also told me that this is a problem all over the world when I know it is not. I suggested that the problem should be reported to each guest so that they do not have the same problem that I had, because I didn’t know that in Spain you can’t have a key inside The deadbolt and still be able to use the key outside the door in the deadbolt.
Fortunately the locksmith was able to break in quite easily because the true lock on the door actually doesn’t work at all. In this respect the door was very insecure which made me nervous because I had over €10,000 worth of medical equipment in the apartment. When I expressed my concern I was dismissed.
I ended up paying the fee just so that I would not develop a bad reputation in Airbnb but I do think that it was unfair and that at least half of the fee should be returned to me.
Aside from this issue it is a wonderful place to stay so long as you don’t stand up in the second-floor bedroom and hit your head on the ceiling.