The apartment itself is nice and pleasant. It could be a nice place BUT the service from Luxa Home - Moises- is terrible and rude. What chocked me the most is the lie concerning the elevator, the rudeness of Moises over the phone, and that the basic things one expects from an apartment like this are missing. We were two women with two little kids, and therefore: a stroller, bag and a little bike to get up and down every day.
A bit more details:
I had to call four days before to make sure someone would be waiting for us as I did not get any information (except the address). On that occasion I was informed that there is a little problem with the elevator but it should be fixed in a day or two - however Moises told me I could cancel the reservation if I prefer. A strange proposal as 4 days before my arrival I could definitely not get an appartement so easily in the center of Madrid. The elevator was definitely not working (there are 4 floors to climb) and, after I met the neighbours I understood that the elevator stopped working on the 28th of August and worked only 8 days since then (now is very end of November). The problem is bigger than what Moises described over the phone and apparently no one knows when it would be fixed. Moises was not honest with us and should have told us since we first made the reservation. Instead, he insisted he was right and this was a little problem that could be fixed quickly.
Second, the apartment had no toilet paper and trash bags, and has very few kitchenware. The vacuum cleaner was dirty and broken. We stayed for 8 nights, with kids. We needed to be able to cook and use the oven, but no dish for the oven was available... Perhaps, instead of replying to your clients that they should buy what they need, you should just give few euros (as you said it is not a problem for you) and give a real standard to your apartment.
Third, it is extremely noisy in the bedrooms during evening and nights as they are few meters away form the terrace bar and restaurant of Mercado San Anton, and the street itself is crowded.
And last, Moises was really rude and not helpful (except that he brought us a vacuum cleaner as the one in the apartment was completely dirty, stuffed and broken). We are still waiting for the invoice I have asked for two weeks ago...
I 've never seen such a poor and hostile service from a so called professional firm.