We had a great time in this apartment! We arrived in Madrid early in the day and Esther let us drop off our suitcases before the chek-in so we didn't have to carry them around, which we really appreciated. Initially there was some miscommunication with the check-in time but she was very responsive and we figured it out! Our stay was very comfortable and we loved the balcony! The apartment was very clean, the air-conditioning worked really well and the location was amazing (so close to plaza mayor and easy walk to Sol). Would definitely recommend!