Started well, the host said they'd let us have the keys at 10am. Had problemes reaching the employee that had to wait for us at that time, as the hosts wasn't in town. When we finally met nearly an hour later, I was asked to wait for yet another hour because they had to clean the room. The room was not what we expected, it is nothing like the photo and not for two like we paid for. Two single beds hardly fitted, one with its pillow next to the others feet.. Ok, not the end of the world. But it was cold. The window wouldn't quite close and it had holes in it. Not the best for winter time. We waited for the heat to warm it up (it is small after all we thought it would be fast) but after 4 hours it was still cold. ¡¡¡They offered to cover the holes with tape or a blanket!!! We asked for another room but had to pay more for it... I didn't like the host responses when I told him the room was under a bad condition and thet we should have to pay more. He told us to leave right away and canceled the reservation. We got our money back with no problem.