This location was great! Very quiet and withing walking distance of most anywhere you wanted to go. It was very clean and really had everything you would need. Check in is at 1 PM, but you can drop your luggage off around 11 and collect the keys, as the housekeeper arrives around 11 if there were guests leaving the day you arrive. Pilar tried to accommodate us for an early check-in, but it was not possible due to previous guests. Though we did not meet Pilar and Felipe, and the housekeeper gave us the keys, Pilar was very responsive before and during our stay. There are great instructions for things in the house and restaurants and sites in the area. This was most helpful, as the housekeeper did not speak much English, and we do not speak much Spanish! We would definitely recommend staying here when coming to Madrid.