When advising Jen (the host) of the issues that were found in the apartment, she wasn’t empathetic at all. She just advised to speak with Airbnb. And after speaking with them she lied and she that a broken lamp with masking tape on it was art. She advised that I should have had plugins that they have in Spain on-hand and it wasn’t her responsibility and I’m traveling for the US. There was no towel to shower with only a large towel to dry with when she assured me not to worry about toilets as she would have them. The all hygiene products provided were used. The cabinet where the dishes are stored was broken and which she should have informed me of before arriving. Instead of charging her guest an extra $30 - $70 dollars if you have a late arrival she should have a secure lockbox or code to get into the apartment that’s changed daily.