Arrived on Christmas but Isra still responded to us and gave us clear instructions on checking in. The stay was cozy (has heater which is perfect for cold days), very convenient (located right in the heart of Puerta del Sol and very close to the Sol train and subway station), comfortable and clean. The only downside is that there is no lift up to the stay, which could be a problem for guests with big luggages. So be sure to travel with a strong guy if you have big luggages!