Viviana and her husband were very attentive throughout my stay. They answered all of my messages very quickly and were very easy to reach. The place has everything you need for a few days. The bathroom is quite small though. If you’re on the heavy side, like me, it might be a little uncomfortable, but honestly it’s not a big deal. The place was extremely clean. Everything is just like in the pictures. It’s very well located, at the city center. Even though I stayed for only one night, I was able to visit a few landmarks with no need of public transport; that was a huge plus!!
There’s no elevator so you have to go up a flight of stairs to get to the apartment. It’s just one floor up but if you’re an older person or someone who has issues with mobility, take this into consideration.
I told Viviana and her husband that I was visiting with my mother and they kindly offered their help with our luggage. Her husband (Im so sorry, I forgot his name!!) took both my 20kg bags up the stairs in just one trip; strong man! At check-out I was able to leave my belongings for like 2 hours with no additional cost. They also took all of my luggage downstairs once I contacted them to pick them up and that was super nice of them. Great hosts, a very clean and very well located apartment. Honestly, it has all you need for your trip to Madrid.