Maria's communication was good, she was there on time to meet us and let us in, we had new keys and the locks were a bit tricky to open the bottom door. The neighbourhood was quite vibrant and had a good feel about it. It has a subway station nearby, but it was only a 15-20 min walk to most places.
We did feel the 'luxurious' description was a bit a bit much more like 'shabby chic' for the money it lacked a few things. The entertainment system was a bit old and not easily operated and even with the aircon on the whole time, the fan only had one speed full, we found the bedroom at night was still too warm in the Madrid heat. Overall we really enjoyed our experience in Madrid and would rate the apartment as good.. just not great.