The apartment at Puerta del Sol was just as described. It was extremely clean and conveniently located so that all of the major sites were in walking distance. Paula and Vanessa were outstanding in their quick responses to any questions that we may have had from the time that booked the apartment until the time we left. Paula greeted us when we arrived and immediately made us feel right at home. She not only explained everything that we needed to know about the apartment, but also provided us with restaurant recommendations as well as tips as to how to make the most of our time while in Madrid. All in all it was a great experience!