Lupe was an outstanding host. Our plane was delayed several hours and we ended up arriving at 2am. She was there to check us in and was so accommodating. The location is absolutely fantastic - we walked everywhere. It is only 15 min to the Prado Museum and it is right by the garden. Lupe has a little book of recommendations and such and we loved the vegan place on the menu. I will be back to this location if I visit Madrid again.