Carol was very responsive and flexible with our arrival! Our flight to Madrid was delayed by several hours, and she was cordial and was able to meet us later when we actually arrived. Then only a few hours later, we requested a second set of sheets (she had assumed my friend and I were a couple and only made up the master bed), she was again very responsive, was apologetic about the misunderstanding, and had sheets delivered to us that evening. I'm usually not someone who requests a lot of things from people, and Carol made it very easy to get what we needed.

The space itself is, as advertised, right in the middle of Madrid -- an added bonus that we happened to be there for the beginning of Madrid Orgullo! It was the perfect place to come back to after long days of exploring.