This was perfect for what we needed. As four friends, we appreciated the fives beds (one double) across three bedrooms and the two bathrooms. Despite being on a low floor and facing internally (so no views) everything was light, airy and clean.
The living area is open plan. The TV/seating area comfortably sits four people. The dining table sits six. The kitchen is nice-looking and perfect for what we needed. It is 'merely' functional though, with limited storage and utensils. This isn't a complaint - for most people that is plenty - just a warning that if you are (say) a large family planning to cook for yourself lots it would be less practical.
The location is truly wonderful. It's located on a small side-street with limited traffic. Within 1-2 minutes walk there are at least 5 or 6 cafes and bars. There is also a small shop. Carrefour is 2 minutes away. La Latina metro station is 3 minutes away. Plaza Major is only 5 - 10 minutes stroll away.
The communication was excellent. Juan is very friendly, and messaged me soon after booking. Closer to the time we used direct messaging and even voice messages to iron out the details. On the day the office took over and met me personally within 5 minutes of me arriving (despite me being the late one due to passport control issues at the airport). We had two sets of keys, which as a group is always much appreciated. The office also shared an electronic guide to the area in the week before we arrived.
All in all, this booking couldn't have gone much better. Very grateful to Juan and his team.