Our reception was less than ideal: unlike our previous Airbnb in Madrid, the host for this listing refused to accommodate us prior to the exact check-in time. The host agreed that we could drop off our bags and return at check-in and so we left the airport.
Upon our arrival at 12:15 p.m., however, the host did not immediately respond to our message and calls and my entire party of 7, including me, had to stand in cold 32° weather for 29 minutes. Even after our message was finally answered, we had to wait a further 2 hours before anyone (the “agent) came to receive us.
When she finally arrived, the apartment was not even cleaned. The apartment had a different sofa than the one in the picture, there were baby items (a crib and high chair) in the apartment, cigarette buds on the balcony, MOLD in one of the bathrooms, dirt on the pool table, cracks in the mirror, WiFi not working, and a bunch of other issues. Plus, we have to wait further until the agent finished cleaning. Check-in was supposed to be at 3:00pm.