We were very disappointed with the start of our holiday. We had been on the plane for 24 hours prior to arriving in Madrid, and having agreed for the host to organise a taxi to pick us up and take us back to the property we thought it would be a breeze. However, it was quite the contrary. Jet lag wouldn’t have helped the situation, but having to (not only wait, but also) look around for the person who’s meant to pick us up for more than half an hour is not OK (in our opinion). In addition to that, receiving the exact same response of “the driver will be in the door gate of arrival with an add with your name” when we contacted you for support as we were unable to locate the driver, was simply appalling. Our opinion of the host continued to go downhill from there - he told us that we had to get our own taxi after “the taxi company has not been able to confirm the driver”. When we asked if he could please be there by the time we arrive at the property (because we were just absolutely exhausted and would not wish to wait any longer to just get into bed), the host replied by saying “once you arrive to the building you can call me or text me to my phone number and in about 5 minutes I'll be there with the keys”. We spent over $100 on roaming to contact the host for support, communicate with the new taxi driver about the address, and using Google Maps to make sure we get to the destination safely (and able to inform you with an ETA). The taxi fare was a flat €30 which confused us too as you mentioned no additional cost if we were to request for you to organise the taxi, yet you quoted us €40. To top it all off, we received a message saying that “several neighbours have reported excessive noise at dawn” and “if not respected, we will be obliged to terminate your stay with us” eventhough: - our next door neighbours were loud way past midnight with loud music, loud conversations, and loud laughter (sounded like a party) so we were unable to sleep until after 1am. Eventhough in Madrid the laws in place to reduce noise nuisance states that “during the night hours (11pm to 7am), noise from houses and premises cannot exceed 30 decibels. In the daytime (from 7am to 11pm) the limit is set at 35 decibels”. Since we had not had a good experience seeking support from the host so we felt it would have been counterproductive to reach out to you for support. Plus, we also read and agreed that there is ‘potential for noise’ as stated in the AirBnB house rules - “Dawn” that day was 7:43am and although I was up early this morning (due to the noise the neighbours made coming in and out of their...