Alicia was very nice and professional. We arrived late (due to delay in our flight) but she didn't mind (I called her from the airport to let her know). She was already there to welcome us when we arrived. The flat is as nice as it looks in the pictures. With all the basics we needed to enjoy it like our "home". The location is 2 minutes walk from the tube and super-central, lively and with everything just round the corner. It can get quite noisy also during the night but we didn't mind it at all. I would 100% recommend it. Will remember this place is we ever go back to Madrid!Luisa