This apartment is rather below my expectation.
There are different people who are contacting us, sometimes it gets inconvenient to follow and the hosts are slow to respond after checkin.
On the very day we arrived, around 23:00PM, there is no hot water, when one of us was in the middle of shower. Then I contacted the host, no response, instead it’s the door man talked with me. According to the door man, there is something in the bathroom which needs to be switched on, I showed the film to them, there is nothing in the room, nor other places in the apartment. This back and forth communication take around 30mins, until 00:00. Still no hot water, the doorman asked to come to see what’s happening, but I asked to fix by tmr, since it’s very late by then, two of us even were asleep. So I used the cold water for cleaning up. For this issue, one of the hosts replied to me another day finally, but the way he responded first is to doubt the problems I raised up, according to him, no one reported to this issue before, but it doesn’t mean it will never happen afterwards, no? And I don’t need to make it up and lie to you. Second, what the host said the hot water is sth related to the capacity which is large for 3 people, not needs to be switched on, which means he and the doorman are saying different things. Not sure the doorman really know the room well or not. He said it’s not their problem since it’s me to say no to fix at 00:00. But seriously? It’s not too late at that time? And I have already finished cleaning, and two of us already were asleep. so what’s the point by then? And he asked me to cancel the rest of bookings if I don’t like the service instead of proposing the solutions, is this really the way to deal with your customer?
Also, the kitchen facilities are poor. there’s no washing gel in the kitchen, but thanks that later the doorman bought one for us. And the knife is too small for slicing food if you want to cook sth. And the attic is much smaller than the pics look.
The place is not worth over 100euro per night.