Joel welcomed us at check in and had even left us fresh fruit and a couple of breakfast staples like bread, jam, and coffee. Communication was easy and quick, and Joel was helpful in getting us settled into the city ... super friendly and willing to help!
The apartment was super clean, freshly painted, and even sported a new kitchen. We felt very much at home with 4 people and everything worked perfectly. AC was in every room, though it wasn't hot enough to need it during our stay. Place is located on the top floor (5) of the building, but thankfully has a lift.
Location is fabulous: in the center of the city and within a 10-15 walk to all the major sites. Only thing is that it's facing a busy street with 24-hour traffic - maybe not so great for light sleepers. However, with all windows closed, it was not a problem. We really enjoyed our stay and felt very much at home ! Definitely recommend Joel's place in Madrid!