DO NOT BOOK THIS APARTMENT
We booked Juan’s Airbnb rental three days in advance of December 24th. My girlfriend and I use airBnb quite often.
So, when we had still not received any information on how to access the Building, only one hour before our checkin, we had to call Juan’s personal private phone number. He very obviously did not realize he had a booking. He said he’d call us back in five minutes.
55 minutes later (five minutes before checkin) he messaged me to inform me that I could get the keys from his neighbor,
BUT that his cleaning person has covid and can’t clean the apartment. He then asked me to clean the apartment from the previous guest, which had obviously been
many days ,upon my arrival. And offered 20 dollars off the bill if we would like to clean the house and do all the laundry.
THATS CRAZY
. And after a few hours of talking with him he agreed to refund me in full. Which he has not. All he has done is request even more money from me.
He has no idea what he’s doing. He is incredibly unprofessional. I would not suggeet dealing with Juan