Our stay was lovely! The room was an easy metro ride—less than 20 minutes from the Atocha train station. On a great street that was hopping with shops and people until about 9:30pm, then it was rather quiet but still people out and about. Felt safe. Easy check in. We did have to ask for our access code because it did not automatically come via email, but this was no problem as the staff returned our message quickly and promptly sent over the code. Many thanks!!