Our stay at Oscars place was both good and bad.
The apartment is beautiful and spacious, it was really clean and the location is the best in madrid, we couldn’t ask for a better apartment.
However the communication with Oscar wasn’t so pleasant.
1. It started when we asked for a second towel, because we each just got one, and he didn’t like that we asked and suggested we are having more guests which wasn’t true.
2. The iron had black glue on it so we asked to replace it, and we were told to go buy a new one ourselves, only when we refused they got a new one.
3. We were asked to take the trash out, and clean the fridge even though we paid cleaning fee
4. We asked for a late checkout and we’re refused, which is ok, but we weren’t even able to leave our luggage anywhere, when we asked they offered us to go to a place 3 km away and pay for it.
In conclusion it’s an amazing apartment, the costumer service could be better