Eliana y Diego were very responsive to any questions we had before we made the booking and provided all the information we needed leading up to our stay. We didn’t need to contact them at all during our 6 nights in the apartment but I’m sure if we had they would have been quick to respond. It was in the perfect location for us to wander around Madrid and to/from the airport. All the amenities we needed and very clean & tidy on our arrival. Great for a group to stay.