I booked the three individual suites that make up this unit for my family as we visited Madrid. The location was great and close to just about everything we wanted to see. I was clear from the very first communication I had with Lola that we had 4 adults and 2 small children (a 1 year old and a 3 year old). Upon arrival, Lola's associate said she had to call Lola because she believed we were only supposed to have 4 people. I explained that we had made a reservation for 4 adults and two children, yet I was told we were going to have to pay 30 euros extra per night for the children- totaling 90 euros! I looked back on my communications and found that I was correct and had been clear on the number of guests the whole time. Later that same day I received a message from Lola that we would not have to pay extra because she had rented out the apartment well that month and didn't need extra money from us. Thanks, but no thanks. I got a bad feeling about the place after that and it was only solidified by the fact that there are cameras in the main hallway that connects the three suites that make up the whole unit and also one in the main entryway that leads to the apartment. I do not feel comfortable being watched while I'm on vacation. Overall, I would say we did not have a great experience, which is unfortunate, because Lola was very accommodating and helpful before we arrived in Madrid. She even made sure we had a crib for our baby to sleep in and a high chair for him to eat. The fixtures in the apartment have been used and abused- shower doors that won't slide on their tracks, showers that don't drain properly, etc. I wish I could say we all had a better experience, but it was tainted by feeling like we were being taken advantage of... and watched.