Lorenzo was always available and easy to communicate with prior to my stay and the one time I had a question during my stay. He met me upon arrival and did a nice explanation of the appliances. He also pointed out the many services nearby, a discount grocer just 1 minute walk, a pharmacy two doors down, and lots of restsurants. As you can see, the location is excellent - this is true for sightseeing as well. Everything in the apartment was in working order.