Eduardo is an amazing host. He is very friendly and checks in with you making sure everything is fine and offering help if needed. If you have a question and he isn't around you can text him and you will get an answer super quickly. Staying at Encomienda is lovely. We personally loved the furnishing. Especially the bedrooms have a super cozy character. The living room and the kitchen are very well-equipped and the whole appartment is neat and clean. We really recommend stayind at Encomienda if you are in Madrid.