The best Airbnb experience my husband and I have ever had. We had an Airbnb booked in advance for our travel stay but communication with our previous host was awful. The day that we arrived we weren't able to reach our host and the address provided was a fake! Airbnb support team was able to assist us with a cancellation and a refund. They also paid for our dinner. Fernando's place was booked last minute after hours of being on the streets of Madrid and he was able to immediately check us in and provide us with detailed information on things to do in his beautiful city. The apartment was spotless and communicating with Fernando was a breeze. Thanks again Fernando!