Susana's place was the best Airbnb I've ever experienced. Her flat is extremely nice and clean, but also very cosy. She was very accommodating, even after I booked her place less than 24 hours before arriving. I had access to everything I needed and more. Her flat is located in a very safe neighborhood that's just a short walk to the metro, which can quickly take you anywhere you want to go in Madrid. Susana is also very artsy, and I'm sure she could give you great recommendations if you are visiting Madrid's museums. She's learning English, and reads and writes very well. Communication was never a problem. I would recommend her to anyone and would definitely book again!