From the very start Elena has been great at communicating all of the information about our stay. The check-in and check-out were contactless and super easy. Even though our stay was only for two nights, we really enjoyed our room, the cleanliness of the space, the air-conditioning, having tea, coffee and water all available to use, and most of all the location was perfect for exploring the city on foot.
The only con for us was the noise from people in other rooms, which is more hightened in an older building, so if you're someone who is sensitive to loud noises, a pair of earplugs is essential to get some sleep. This has nothing to do with the hosts themselves, just the manners (or lack thereof) from other guests.
Still, if we come back to Madrid, we'll gladly stay here again!