I can't believe the host moral and behavior!
On a first day, my family reported to you that the toilet has no water and don't work, so we have to clean the toilet with bottles of water, the same moment we reported that the washing machine can't be used (can't open door and asked for the help)...you just told us "Carlos" will check this and will fix it. Now you want me to pay you 120 EUR for the broken washing machine door?!?! I have a video and pictures of all our communications as well, and this is outrageous behavior of yours! Shame on you!