Ricardo was amazing, he was so helpful and available for us whenever we needed. If we had questions he didn't know the answers to, he did whatever he could to find out. Very very polite and spoke fluent English so no issues whatsoever. He was there to greet us when we arrived even though it was a cold rainy night and gave us everything we needed. The apartment description is accurate and as shown. The windows open to an alley so not too too nosy however one night (a Monday night) there was a lot of noise at 3 am for some reason. It sort of sounded like the trash pick up, lots of tins banging around for what seemed to last 15-20 minutes. Other than that, the nights were quiet and we slept fine! Madrid is a beautiful city and Ricardo definitely made our stay all the better! Thank you for everthing!