Rutilio was responsive and let us check in early since he already had the place ready. The location is amazing. Our issues came from the heat not working for the 3 hours we stayed here (despite following host instructions), the bed smelling of cigarettes (despite the no smoking policy) and very rude responses from Rutilio after bringing these issues to his attention. We were exhausted after 24 hours of travel to get to Madrid so we were super grateful that Rutilio let us check in early. As soon as we made it inside we turned on the heat and hopped in bed. The actual pillows and bed sheets smelled strongly like cigarettes and my husband has bad allergies so we asked Rutilio if we could get a different set of pillows and sheets. He said no. We also told him that the heat was not working after being on for 30 minutes. After many rude messages, he essentially told us that we should not complain because of the price point. So, we left within 3 hours and had a much better stay else where.