Ruben was superb! He made us feel very comfortable with our choice before booking, and contacted us several times during our stay to make sure that we were comfortable. He even worked with us to keep our bags until our flight. As for the apartment itself, it was exactly as pictured. Very warm (we were there over Christmas), cozy, and felt like home. Brilliant location that was close to everything. Yes, it is on a busy street. Yes, it is an older apartment. This means some noise. However, the noise was never enough to bother us even over the Christmas period which was VERY VERY busy. Sleeping in the back bedroom, the only noise we heard was from neighbors and that wasn't too much. My husband's mother, who is 74 and lives in the country, slept in the front room and the noise was not a bother to her. Everything worked well and we were very happy with our stay. If we are ever in Madrid again, we would not hesitate to stay here.