Rodrigo was friendly and responsive. The check-in lady was also very friendly. Her english was limited but that is never a problem for me. The apartment is clean and comfortable. There is no heat pump but there is a small wall heater which is standard in Spain. Could hear the neighbors through the bedroom wall. They were watching Soccer so that was understandable. The neighborhood has some unusual characters loitering around so that can be daunting but it is central city of Madrid and this can also happen in Auckland, Sydney or New York. I enjoyed my stay here, it was easy, central clean and comfortable. Wifi can be sketchy so be aware of that