This is a company AirBnB. Irene says “a friend” will give you the keys. When I got there the “friend” gave me 2 keys on the room. I left after him with one of the keys and did not use all of them to get out since the neighbor was going out. I went out in Madrid until late, and when I got back the key did not work. I was not able to sleep in the AirBnB because I could not get in and the host still has the audacity to say that the keys work. They did not respond until the other day at 11:30am. Airbnb had to call Irene directly. Horrible experience!