Rosa is so sweet and very responsive! She communicated clearly about some work that had to be done which pushed back our check in time, but she gave us enough time to handle it and also surprised us with some fruits and snacks as a welcome gift! Her place is very clean and perfect for a stay in Madrid. It's within walking distance of Palacio de Cristal and my wife and I loved that we could take morning strolls over there. highly recommend staying here!