Upon having issues with my door not locking, it took an extended amount of time for Daniel to believe me that it was broken and then to come up with a solution. While on the phone discussing the change of room Daniel stated I would be compensated for my wasted time and trouble. Upon check out via Airbnb messaging Daniel refused to compensate me, stating he never said that.
My new room was missing the key to leave the gates of the property. And with a half day already lost and the old room obviously not in use for the day (as I had it originally booked for another night). I took both sets of keys so I could try and enjoy the rest of my day. He then proceeded to berate me via Airbnb messages to return and only repeated the check-in message on how to enter the building and not providing any further solutions.
Despite a clean area, the door to the Inn is loud and woke me up when guests came in or left the complex. No hand soap for the washroom.
The service ruined the short time I had in Madrid.