My husband and I were fortunate to experience the reason as to why Helen and Martin are Superhosts. Everything about the listing is 100% accurate. Without repeating what is already published on AirBB, or anything specific to Madrid in December 2022, which can be found in guidebooks, I will try to best explain our stay.
From the moment of our booking, Helen communicated everything that was needed. I am quite sure that if we had any questions, prior to landing in Madrid, that we would have received prompt and thorough replies.
Their accuracy of navigating various trains to get us to their apartment was spot on. We were just a block from the apartment, with luggage in tow, and I am sure looking quite lost, when a nice man approached us. It was Martin. He welcomed us and guided us up to the apartment.
We felt very safe in the apartment building and the unit.
The review is limited to 1000 char, so I will simply close with this: Helen and Martin, we wish you and your family the best!!