Laura was friendly, communicative, and punctual during our check in. She gave us some tips for Madrid and let us know we could contact her with whatever we needed.
The flat is a bit smaller than it looks in pictures and if you have mobility issues the lofted bed might not be for you. It’s a bit warm at night as well too in warm weather. But all in all it’s a good value for Madrid and you have various metro and bus lines near to go to all the main attractions.