While the room wasn't very fancy I couldn't have asked for a better experience. I had the pleasure of staying for two separate nights, one for my departure and one for my return in between the train and my flights. Alejandra was always quick to reply and the location was great as it was between the airport and train station. A basic breakfast ( cereal, muffins, tea, juice, etc) is provided as well which was perfect for my early morning departures. Alejandra is so nice and is very sociable. We were chatting for a while after my arrival. Note that Alejandra speaks only a small amount of English which wasn't an issue for me since I'm decently proficient in Spanish. I highly recommend this place to anyone in Madrid!