Antonio was great, very quick to respond and very helpful with check in and local information. He had maps ready, a book of local information and tips, extra keys in a lock box, and a great location in Malasana. The beds were very comfortable and it was set up to easily share for four people. The stairs mentioned by another reviewer were not a problem for us, and we are in our 60s. The are not steep and the wood treads are wide and easy to climb. We loved the view over the rooftops, and being able to walk to all the local sights. It was great, and we would stay there again!