Ramon was incredibly responsive throughout the reservation process and beyond. He took the initiative to reach out to us to make sure everything was on track and went out of his way to arrange our transfers as well as accommodating our need for an early check in. The apartment was as advertised - clean and plenty of room for my wife and 2 adult children - plus the location was absolutely perfect - in a great location and easily accessible to everything Madrid has to offer. We did have some issues with late night partying by some neighbors but it was on a Saturday night and that wouldn’t prevent me from recommending the apartment. Again, Ramon was a great host - especially in helping to ensue that the initial hurdles involved in getting situated were overcome with minimal effort.