We encountered a theft at the Madrid railway station and we reached very late at Diana's place. Even though we reached very late due to this issue, she opened the door at 2 am. We really appreciate it. Still, it would've been more convenient for both of us, if there was a provision in airbnb to contact the host in such emergency conditions. Since people say that Madrid is a place where these kind of thefts occur often, maybe airbnb should reconsider their policy. Anyway, even on that heart breaking night, we could sleep peacefully in the comfortable space provided by Dayana. The stay was really great. Even though we couldn't understand a word spoken by her mother, her expressions and gestures were so soothing that we felt at home.