This location is pretty close to everything we did in Madrid very close to restaurants, supermarkets, and the metro. The area felt overall safe. Alfredo was very accommodating to us and allowed for bag drop off which was a huge plus, he also gave detailed instructions on how to check in. As someone else mentioned there is a lot of stairs so it might be hard for someone to get around for some people but it was ok for us. No shampoo toiletries were provided.