Although Carmen was communicative and welcoming, the room was not clean the floor were dusty and we found one bug and one big spider. It's seemed to us that the room wasn't cleaned prior our arrival for along time also there aren't any lifts or elevators and our room was on the third floor with the stairs being dangerous.
The room was good space which is good for two people or three. Hope you take my consideration into account in maybe providing a lift or a personnel who can take the luggage upstairs.
Thank you