The apartment is very charming and located in lovely area with reasonably priced restaurants, grocery stores and shopping areas only minutes away. It's also well placed in terms if metro access: a few minutes two different stations, which have also several connections and it's easy to get to all the main sights in Madrid and even airport. I was there for work, so I didn't have as much time to enjoy it, but it's a perfect apartment for tourism: stylish, sunny, atmospheric, perfect location. The support is great, you get responses in minutes, including recommendations and any other requests in case you face any problems. I speak Spanish, but support is also available in English. I have only positive feedback to share! Highly recommended!