Our check in experience was kind of a nightmare- they did a good job of sending pictures and telling us where the keys were left, but it was still a little annoying, but the worst part is the provided key didn’t work. It was the correct key for sure because at one point the lock turned part way but clearly the tumblers were just damaged. We tried to get a hold of them for 45 minutes with no success, then when we did, they told us to try “jiggling” the key. As if we hadn’t been doing that for 45 minutes straight. Anyway I get it- things break and I’m sure there are tenants who don’t have ten years of property management experience who may not know how to work things like this but in this case it was the wrong thing to tell me! To their credit, they then gave us a much larger place (but in a worse location at least for us as our friends had a place half a block away from the original). But what can they do? They gave us the fastest solution and for sure it was a more expensive place even if we would have preferred the smaller original one. Easily saved themselves from a 1 star review by coming through in the end and making real effort. They followed through multiple times afterwards and made sure we were happy so in the end I would rent from them again. Stuff happens.