We are a family of 4, traveling from Boston to Madrid. Overall, a great experience.
Communication with Michel was great - he was highly responsive.
The location is fantastic. Less than 10 minute walk to Plaza Mayor, near metro lines, on a quiet street, etc.
Michel was also very accommodating and responsive to a last minute travel issue we had, allowing us an early check-in, which we highly appreciated.
The apartment itself is small but functional. Very comfortable beds. Compared to other cities in Spain, Madrid is quite expensive and the price for Michel’s apartment seems in line with the city’s rates. The exterior common hallway is shabby but the apartment itself is maintained in better condition.
We did have a problem checking in. As noted, Michel allowed us an early check in, which was great. The apartment uses a “smart key,” unlocking the door via an app. This did not work for us, despite following directions exactly. Our two boys were lying in the hallway half asleep from the overnight flight while we waited outside the apartment door. Fortunately, Michel was responsive and I was able to pick up a real key about 15 minutes each way away. In the end it wasn’t a big problem but was a bit stressful at the time.
Based on other reviews, we’re not the only ones who have had issues with the smart key. I would recommend trying a new system.