We had a great experience with the apartment! Patricia was always connected, leaving everything super organized, we had no problem getting the key and she was online and checked up on us to see that we had found everything ok. She was also very kind and thoughtful towards us, answering every question we had, the second we sent it. The apartment was very comfortable, with a washer that worked perfectly.
The location was excellent, very close to gran via.
The only things i would mention for fyi is that the apartment is on a second floor, and you have to climb up the stairs, so it is hard if you have big luggage. Also the street has some prostitutes that stay there all day, so it can be weird for some people.