Stayed at this apartment for 3 nights it's well located and generally speaking as described.
I had read the good reviews and was looking forward to my stay.
After the 1st night, I reported to hosts that there was a problem and that the apartment had no hot water. They didn't apologise but said they'd send out a maintenance person (after the bank holiday/community day) to fix the issue.
The problem wasn't resolved as promised as said maintenance person didn't attend.
Again there was no apology or even any acknowledgment that I continued to lack any hot water in their apartment, and that I had already done so for 2 nights.
That was still the case when I (self) checked out the next morning.
On return to London, i requested a partial refund for the inconvenience, which they refused.
In response they accused me of actually creating the problem with the hot water and tried to charge me the security deposit for repairs to their boiler.
Up til now I've only had extremely positive experiences using Airbnb, so will put this down as an anomaly.