Positive things first: the location is really good. I recommend taking a tourist card for the metro, it can take you anywhere in the city and you have to wait a few minutes maximum for a metro to arrive. There is a metro station not far off the apartment. Once everything is set up, the digital key system is nice. You don't have to drag around keys and every guest with the app can easily acces the apartment. The AC on the apartment is a big plus. Also, the beds are comfy (altough the 2 person bed is rather small). Last but not least is the big terrace, which we put to great use each morning for our breakfast. There were however
This was our first time working with the digital key system and unfortunately it was not a nice experience for us. 2 days before our arrival we received an email stating that we where going to receive a host key which we needed to do the preparation for the digital key. We never received the host key, so we could’t do the preparation in advance (later we found out that you have to ask specifically for the key meanwhile we expected we would get the key from them in an email or something). We ended up at the door of our apartment having to call the company for the host key. The app in which we had to then scan our ID's didn't work properly. We had to try different phones, different environment so there wouldn't be light reflection, and we had to call the company back several times. After more than an hour in 37°C we sent the ID's over email and they finally let us enter. Our personal host didn't respond this whole time despite he knew our arrival time. Instead we had to call with the office of this company.
We found out when we wanted to cook that kitchen was completely unequipped (0 pans, 1 kettle, 2 cornflakes bows for 6 people). It seemed as if the kitchen was never used. Called a guy from the office, he said he'd call the maintenance guy and call back in 15 minutes with an update. Never called back. A few hours later we got 1 extra kettle, still no pans. I called back again and what bothered me is that during all this I never got an apology from one of the employees. They wouldn't even let me finish sentences. It just seemed so unprofessional. We ended up getting some equipment, but still not everything. We still only had 2 bowls and 5 spoons for 6 people. It would also be nice if there were things like salt, pepper, dishwashing cubes, hand soap etc... These are very minor details of course, but it's nice if they are there because we had to buy these things in big quantities and couldn't take them back on the plane.