Juan Ramón was exceptional! We didn't met him but he made sure to guide us to his apartment and was always making sure we were ok. Maria received us the day of the check in and she was really nice and kind. The apartment is just like the pictures, beautiful, very clean, cozy, the bed is super comfy, good wifi signal, great air conditioner. All the essentials needed!
Overall, excellent experience with Juan Ramón. I wouldn't think it twice to reserve this apartment! I will for sure stay here again when coming to Madrid!