We would have gladly left a great review for Andres and Eva Maria. However, there were a few things that happened that were unconscionable.
1. When we arrived the AirBnB had no Shampoo, which was bizarre. After traveling to 4 different cities in Spain we were used to not having conditioner in our AirBnB, but not having Shampoo was a 1st. I promptly messaged Andres letting him know. His response was “Hi Ilyas, sorry I'll tell the cleaning girl”, but no one brought over shampoo. Which is not great service, but understandable.
2. Andres was accommodating by allowing us to leave our luggage and things at the Airbnb after the checkout at 11am. However, when we returned at the agreed upon time or 1p we discovered much to our dismay that my wife’s beautifully dried flower bouquet (which was resting near our luggage) was missing, as were her underwear which she left to dry on the drying rack in the bathroom. When we asked Andres where our things were he said that they were in the trash. We asked him why, and he said that the cleaning girl decided to throw them away. While we understand that each country has different customs, throwing away someone’s personal belongings before they return to pick up their luggage is a no. No matter where you are from.
In conversation with Andres, he wasn’t helpful and told us to dig through the garage to retrieve our items.
After 4 wonderful days in Madrid, this callous experience with an insensitive and inconsiderate Airbnb host was really unfortunate.
A warning to fellow travelers, please be careful with your things at Andres’ place.
PS - Andres, please talk to your cleaning girl.