Check-in: we arrived before 3pm and they let us put our luggage in storage and someone from Sleep managed to open the place an hour or so before check in. We only interacted with the reception once and they were very nice. The reception is closed on Tuesdays.
The Location: This place is centrally located in a great part of Madrid Centro’s. We were able to walk almost anywhere. Also located close to a couple of good supermarkets. The electronic key cards worked perfectly fine for us.
The cleanliness and the huge cleaning fee: The decoration scheme of the apartment is cute but it can’t compensate for how dirty this apartment was. After bringing this concern to management, they dismissed it by saying that I was the one who created the dirtiness. The $100 cleaning is extremely high for a change of sheets and towels. There were dust balls under the beds and other furniture, dust on top of all the surfaces, the fridge doors were gross, the curtains were full of dust, and the A/C was also dusty. I ended up having to take allergy pills throughout the stay.
The noise issue: Sleep owns a dozen properties at this building which is also residential. There is an elevator and only a short flight of stairs that connects each floor to the elevators. It’s mostly quiet during the day. But during the night when people are going out or coming back on heels or dragging (yes, dragging) luggage down the stairs, is extremely disruptive. Sleep should educate guests about the acoustics of the building and ask guests to be mindful not only of other guests but also of the residents that have to put up with it.
The supplies: we had a “welcome packet” with a few envelopes of salt, olive oil, coffee, and tea. But there was no dish washing soap, sponge, paper towels, trash bags. We had to purchase these and left them in the apartment for the next guests to use. The nightly rate of this place should include, at a minimum, the basics for doing dishes and paper towels. Or at least keep what previous guests buy.