We had problems getting SIM cards for our phones when we got to Madrid from the United States, and our host was very accommodating in getting a key when we arrived later than scheduled, we were very grateful. The hot tub on the roof was lovely to relax in after a day of walking around Madrid and the views were wonderful. The area around the apartment was fun and vibrant, and we had a wonderful meal the last night we stayed at the Ojala Restaurant right on the square next to the apartment. It was my husband, my teenage son and we were visiting my daughter over Thanksgiving vacation who was studying in Madrid for a semester. We had a wonderful time in Madrid and are already planning to return!