Ana was in very good communication with us both before and during our stay. She provided good information about the area, and checked in to make sure everything was going well for us. The apartment was very clean, with nice amenities and a very nice shower. We liked the location because we could easily walk to the Royal Palace and the Plaza Mayor, and we found some nice local restaurants. The apartment fit our needs (family of four) very well. I would definitely recommend Ana's apartment to other travelers.