We have a problem with covid-19 because we have elderly people come in this trip, so we cancle before the arrival date (3days) and request to move the date which the host doesn't allow. So we want to cancel in order to get the cleaning fee back because we didn't go to this place anymore but the host does not allow cancellation and does not provide any reason.
Different from other accommodation which canceled and postponed the date …Some even refunded us money.