The host did not to meet us, we had informed her that our train arrives at around 4 pm so there's no way we can be at her place at 4, she asked us to wait for her until she's available at 6.30 pm. I insisted that we had had luggage and nowhere to stay. After many messages she told us to go to some company pick the keys. We had to walk with our luggage from the 'company' to the apartment because our taxi refused to wait for us and there were no taxis available on the street. Once we got to the building, finding the apartment was a mind fuck. The host did not inform us that the elevator does not reach the floor where the apartment is located. It gets to one floor higher. So we had to go up and down randomly trying the key on the doors. My friend has a leg injury, hence picking an apartment with elevator was a game changer for us. Moreover my friend fell on the slippery wooden stairs one night when we were returning to the apartment. The house's description states that the house is equipped with 'towels, bed sheets, soap and toilet paper', while bed sheets were available on the two beds, the two sofa beds didn't have any sheets. For 4 days, 3 nights the host only put two toilet paper rolls for 3 adults (we had to go buy), the peak was the unavailability of soap. Seriously, there was no soap in the house to be able to wash our hands after a long train ride from Barcelona, and a walking trip from the 'company'. We sent her a message inquiring, she said that she does not provide soap, only dish washing detergent, (we had to go buy soap too). When it came to sleeping, we had the hardest time doing so. We had no idea how to make a central air conditioning work -it was really hot in Madrid- and when we had it figured out the next morning after asking her via message, we realized that the AC was a joke too. It does not really work. The bathroom is extremely smelly, in fact the smell would spread in the house as toilet lacks ventilation. The shower is terrible (no water pressure) and the water plumbing is extremely noisy especially at night. The check-out was at 12 pm, we had to leave at the airport at 12.30 pm, we only needed an additional 30 minutes of late check-out to avoid staying on street with our luggage. We sadly didn't get the chance to ask Irene since she sent us very early the day before as message asking us to leave BEFORE 12 as the cleaning people will be at the apartment at 12. Finally, the host claimed that we forgot the keys in the door (which we are not sure we did) and asked us to pay around 115 euro for the locksmith who...