Communication was good, always responded within at least half an hour. However, some things left something to be desired, for example, above the door there is a window that cannot be closed, letting some light into the house all the time (it bothered me to sleep a little) and the cleaning was not very good, I had even to flushed the toilet, as there were other people's waste, in addition to having to unclog the shower drain to be able to use it. However, the Host, even being ironic about the fair refund, made me a refund for the cleaning part, which was a positive point. The house is also very close to the metro, making it easy to go to the Center of Madrid, but I didn't feel very safe in the neighborhood, even on Saturday some drunk people were knocking on my door.