The first two days of my stay, there was no running water - meaning I had no water to bathe, brush my teeth, flush the toilet, use the washing machine or even serve myself a glass of water. I noticed the issue late in the evening on the first day of my stay and had to go out to buy large waters of water to do any of the above.
The host was not responsive to my messages until 10:30 am the following day. At 11:40 am service, I wrote the host and very clearly told him that I would be willing to hold-off on cancelling my reservation if the first 2 nights were refunded and water was restored by no later than the following day. I specifically asked him if he was in agreement with my proposed solution and he did not say no. Instead, he suggested that he would accommodate accordingly.
The host then wrote me at 3pm to inform me that water service had been restored. By that time, however, I had already showered, brushed my teeth and flushed the toilet with a second set of large bottles of water that I had to go buy - just as I had the night before. Having already wasted the morning of the second day waiting around until almost noon to see if I would have water, I did not come rushing back to the apartment to take advantage of the fact that I now had water. I did not cancel the reservation and stayed an additional 6 days fully expecting that the first two days would be refunded.
Despite all of this inconvenience, waste of my vacation time and cost of buying water, the host now says he will only refund the first day of my stay. If he had told me this when I laid out my conditions for staying, I would have cancelled. I not only find his position unreasonable, inconsiderate and unacceptable, I find it dishonest as he should have communicated this to when I explicitly asked him if he would agree to my proposal.
I would be happy to share screenshots of the conversation and videos of the sinks, shower and toilet not working if anyone cares to see them. I would also like to make clear that this is not a case of lost in translation. I'm half cuban and half spanish and lived in Spain for 3 years - 2 of them right next to this Airbnb, which was why I chose it.