Félix was great from the moment we made the booking. Prior to travel, we exchanged a few messages with him, principally of a logistical nature (i.e. flight details and arrival time). He met us on arrival, helped us with our luggage, showed us around the flat and gave us some pointers on the area. He had also left some provisions in the kitchen (fruit, milk etc), as it was a Sunday, meaning that most shops were closed. He also helped us with our luggage when we left and, halfway through our stay, provided freshly laundered sheets and towels.

The flat was as we expected from the photos and description: a typical Madrid flat of its era, with salón, kitchen bathroom and two
bedrooms. On arrival, it was clean and tidy. It is in a large complex
with a large interior space containing children's play equipment and a swimming pool (note that the pool is only open during Summer), and shielded from the street. There is some noise from the trains (Atocha station is nearby and can be seen from the salón) but this never bothered us.

The area is the principal reason for choosing this flat, as we used to live close by. It is a fairly quiet part of Madrid but well served by public transport making getting into the centre quick and easy. The Retiro park is a short walk away and there are plenty of restaurants, cafés, shops etc.