Great location if you like being central near Gran Via and walking distance to most mainstream shops. Helpful staff who were attentive at any time.
Furniture does need renovating as a lot of it is worn out (TV remote chewed up and broken)
Heating issues caused us to sleep in a cold apartment for most of our stay, however the team was very helpful in sorting things out as fast as they could.
Minor fixes to the infrastructure of the place would make this a gem in the center of Madrid.