Luis met me at the apartment, helped me with luggage and spent time making sure I knew where everything was located. He was very helpful and directed me to nearby restaurants. He made sure I knew how to use the door locks, the WiFi and appliances. The following day he checked in with me to be sure everything was as expected. The personal attention he provided is one of the reasons I use AirBnb. The apartment is in a great location and an easy walk to the Plaza Mayor, Puerto del Sol, Royal Palace, Debod Egyptian ruins and many restaurants and shops. This apartment was clean and well equipped. Beds were comfortable and lots of closet space for storage. Plenty of towels, soap and a Bosch hair dryer that dries your hair very quickly. I highly recommend using Luis for your next visit to Madrid. Building was security locked and had an elevator which is something not every apartment provides.