The check in process was a little difficult but nothing crazy. The location was great if you want to be close to Puerto del Sol and the shopping. The apartment is fairly close to the pictures however they don’t represent how dark and the lack of natural light in the apartment. There are very few windows and the existing ones have poor views of an air shaft. The keys were tricky but once you got the hang of it was fine. The biggest disappointment was the broken AC. I stayed in July and it was very very hot. I barely slept even with the windows open there was a total lack of a breeze. When I contacted the host she said she would send someone the next day. The next day came and went with no change or contact. The following day I reached out again and she said they were working on it. Needless to say it never got fixed and there was no apology or compensation. All in all not a great experience in a Airbnb that could have been better. Madrid was gorgeous though and I will be back but probably not at this Airbnb.