The price of this flat is lower than the others in the center, but when you read the reviews, you will find out it has some issues. I was be prepared, and think I won’t be that unlucky, but unfortunately it all happened to me.
I stay in this flat one week with my daughter. To be make sure once she arrive can have a good rest, I took the advice of agency to book one night before. Because he didn’t agree about check-in before 3pm, even there is nobody living before that day. And he miscalculated the price twice for the extra night.
I need to remind you if you come by car. This is the center of Madrid. If you parked on the side of the road, not in the underground parking, then you will face a fine of 90 €. So we were late for 20 minutes, looking for the underground parking and dragging the suitcase on the sloped stone road. When we arrived sweating, and I took 15 minutes to contact them before enter the building.
The room is super dirty. I wish I can share the photos here. The dust on the floor can fly with your movement, there is coffee mark still left inside coffee cup, and there is dry excrement inside the toilet. The oven door is broken, the wardrobe door cannot be closed. We have been waited an hour for agency send someone coming to check the problems.
After one hour, someone came say he is the landlord of this apartment, and brought us a new cooking pot. He repaired the oven door and wardrobe door. He apologize said that because of the COVI situation, the cleaners were changed and there was no way to arrange someone to clean in time. He agreed to refund the cleaning fee and let me clean it by myself. There was no disinfection powder in the room, so I had to buy it in the supermarket and clean it by myself during the first day I stay.
Even more terrible things happened, the next day the agent told me that only part of the cleaning fee can be refunded and refuse to give me the phone number of landlord.
I don't have choice to contact BNB, send them the photos, let them to deal with it.
I can only say this is my worst BNB experience that I had.