First, Helena is a dream to deal with. She has such a warm personality and was very flexible to meet our needs. The space is exactly as pictured, and was spotless when we arrived. Check-in was super easy! The 4 balconies are great and really give the feel of the neighborhood that you're in. It's a quiet building, in late evenings you might hear the locals at one of the bars but it doesn't last long and isn't obnoxious. It's very peaceful, lots of local small businesses, a good restaurant downstairs called La Rayua and dessert place across the street called Freedom Cakes. The location just a couple of minutes off the Gran Via is excellent, perfect for walking to all major sights to see, main squares, the Royal Palace etc. We walked and walked, never even took the metro. Helena provides a very thorough booklet about places to eat (many of which we tried) and enjoy in Madrid as well as a manual for using the appliances in the home. So many details were thought of like body wash, shampoo, toothpaste and tootbrushes - all complimentary! There are also little things like qtips, cotton balls and bandaids in the bathroom, which is more than the hotel we had been staying at previously. This place is hands down a go-to in Madrid for the space and so many other factors, especially being a city of hotels that often exceed $300/night. I will definitely be back on my next trip, highly recommended!