We had the unfortunate situation where a host cancelled our reservation due to a leaky roof last minute, and we had no place to go. Airbnb reached out to Emilio and he promptly reached out and had his team meet us at this property. They helped with parking, set up home with heating as it was a cold, rainy evening, and sent us a list of food and drink top stops. Staying with Emilio is like having your own concierge, we where in Madrid during a Taxi strike and had a tour to attend the next day. His team made sure we had a Taxi early that morning. We were so grateful for the quick response to any questions we had. Highly recommended!