Carlos as host was very agreeable and accessible even though we had to cut our trip short. The apartment itself is exactly as described and was perfect for our needs. However, we did have a problem that caused us to have to leave early. I had checked the reviews for safety issues beforehand and did not see anything that really stuck out. However, our third day there as we were leaving the apartment in the afternoon, we ran into a group of men in the little square/playground down the street. One of the men attempted to steal my phone out of my pocket and when my mom called him out on it the rest of the men became aggressive and began to yell at us and follow us down the street. We spoke with Carlos who advised to speak to the police, but when we did so essentially nothing could be done since the men did not actually get to do anything. We decided that we did not want to go back too late so as to have some daylight, but when we did the men were still there waiting for us. Luckily they did not see us and we ended up having to take a back way into the apartment as Carlos had also advised. We did however decide to leave the next day as we no longer felt safe there. Carlos was understanding and issued a partial refund right away. We had a scary experience but it might have just been an outlier. I do feel that it needs to be shared so that future people who stay can make an informed decision.