In my stay I had a couple of issues and the Host did nothing to help. First of all when we arrived the door man arrived 15 minutes late. After we had previously stated our arrival time. Moreover, they told us there was an issue with a water leak, & that the following day a person will go to the Airbnb & fix it, he stated it will take "5 minutes." Nonetheless, when the person arrived, first of all he turned off the water without telling us, so we had to get ready with bottled water, and then told us he would finish in about 3 hours... We were not told that the water would be turned off & that there would be a technician in the Airbnb for 3 hours. Additionally, the Host failed to communicate that the door on the street that leads to the Airbnb closes at 10:00pm. Therefore, when I got back at 4:00am, I was unable to go into the airbnb. Being a young girl, staying stranded in Gran Via at 4:00am is not desirable. In the end a resident who luckily got back gave us the lock pin & instruction