Good, but some improvements needed to make it great.
Pros: 1. Great location - the neighborhood is safe, clean, and comfortable. Lots of restaurants, cafes, bars, grocery stores and shops. Metro/bus and Retiro Park close by. 2. Excellent customer service & hospitality! Any issues we had, we would chat them about and Helena & José were very responsive. They even ordered a taxi for us to and from the airport. 3. Great balcony, strong water pressure in the showers, and comfortable beds.
Cons: 1. Slow unreliable WiFi. Lags when using standard phone apps & disconnects when streaming on their tv. 2. Low watt outlets/slow charging. Using fast charging cables, it took 3 hours to fully charge our phones and even longer with standard cables. 3. Only 1 room door in the apartment closes properly. We propped a suitcase against our bedroom door to keep it closed & had to lock the front door with the key from the inside. Overall, decent stay made better by Helena & José - 3.5 rating.