Melvin’s team was very attentive and we had great communication. They even helped setting up a car to transport us from the apartment to the airport. The apartment is located in a great location, close to most tourist places. My family had issue with the shower head that seemed to be missing a piece so water would spray out the shower. There were 3 power outages and during one of the outages the toilet backed up. We had to wait for someone to come let us in after letting them know we were in our way. In their defense, it was raining and really cold still, my family wasn’t too thrilled about it. That’s the only reason I didn’t give it five stars. Other than that, Melvin’s team is amazing and quick to respond. If you let them know if any issues they’ll try to fix them as soon as possible