Such a helpful hostess. My child lost her passport in northern Spain and we had to travel to Madrid very unexpectedly. Lola was always fast to reply. She was super accommodating. We arrived at midnight with the keys waiting for us with the front desk clerk. The metro let us out just steps from the apartment. She gave us lots of ideas for things to do in madrid. Everything was very clean. A delicious café right next door. I felt I had a friend in madrid at a very stressful time. Thanks Lola!