I asked for a possibility to leave my luggage before my check-in time (4 pm). As a response I received an offer to pay €10 to have my room prepared earlier, which wasn't what I asked for. I decided to wait until check-in time but never received a code for the keybox. They were supposed to send it 24 hours earlier but they didn't. I wasted 3 hours (which I was supposed to spend working) in front of their house calling them (they didn't pick up) and handling an accommodation change with airbnb. I used hours of international calls and mobile data. They sent me a message after few hours saying they had no internet that's why they couldn't answer my messages on airbnb. No explanation for ignoring calls has been given.