I have mixed feelings about this apartment. The location of the unit is 100% great, no questions about it. It is close to all major central locations in Madrid, easy to get to everything. Attention to details and care, however, have disappointed me. The listing mentions the apartment was recently renovated and the professional pictures provided show that, but when I arrived at the apartment I immediately noticed the apartment has been used and abused since those pictures were taken, and it's no longer a freshly renovated unit (stained/scratched walls are noticeable throughout). What I have noticed is that this apartment is not being well maintained between guest visits. Chris mentions that she uses a third-party company to help her when she is not in Madrid, and after some time I realized it seems that all the messages and interactions I had via AirBnB were not with Chris, they were with Housy, the management company she uses. I mention this in my review because I think it explains the lack of care in the unit, as well as the lack of personal touches and interactions with the actual host. Everything used in this listing was provided as a management package by Housy (I checked their website). Some issues that I encountered during my stay: coffee maker had a broken handle (handle was nowhere to be found), only two very old stained flat pillows were provided in the bedroom, no pillows provided for the sofa bed, only one remote control for the two HVAC units, and the remote control had non-working batteries (batteries were leaking), a round mirror (without any type of frame) was left laying on top of the TV cabinet, no doorbell at the building as mentioned in the listing (I was greeted/checked-in by a male who Chris said was her friend), and no welcome present (as mentioned in the listing). I do want to mention that I did not contact the host during my stay to ask them to rectify these items - I just made my stay work. Nonetheless, I believe these are basic check-list items the host (or the management) company should be checking between guests, and that the listing should be updated with more realistic description and pictures with regards to the current state of the apartment. Chris has an opportunity to get nothing but 5-stars reviews with this apartment if it is more cared for and attention to details and comfort are followed.