Our stay at Santiago's was so great! It is a cute little loft with everything you need for a stay in Madrid. On our first night (which was on New Years Eve), we managed to get ourselves locked out by leaving one set of keys on the inside of the door. Apparently, European doors are a little different than American doors because if keys are in one side, the other side will not function. Santiago came to our rescue although he was at a dinner and then working! We felt so bad, but he was so sweet and did everything to fix the situation. Somehow, just three short hours before the New Year, he found someone to come get the door open. Santiago is a kind and gracious host that will take care of you no matter what!