A frustrating stay:
Below is the list of apartment problems:
** Carpet with stains and bent corners (risk of tripping and falling)
** Sofa-bed (offered to sleep) BROKEN, DIRTY and with DISGUSTING STAIN
** Chairs (all 4) DIRTY and STAINED
** Broken mirror
** Without supplies for cleaning and drying dishes and crockery
** Dusty cookware
** Problem with Wi-Fi, solved after 1 day 4 calls insisting on repair
** There is a telephone contact that DOES NOT SOLVE THE PROBLEMS (then it is useless)
Unfortunately, photos cannot be uploaded here in this evaluation, but I would upload the photos so that you can see these problems.
When I bring up the carpet issue (it was NEVER resolved), an employee later tells me that the another employee who took this case decided it's not important (even though I wrote that it's DANGEROUS and my son tripped and fell ), and that the problem will be resolved after our stay in the Apartment ends
They offer me this ridiculous solution (1 day before Check-Out): Move to another apartment that is supposedly 10 minutes away (walking), WITHOUT MATTERING (as I told you) that I am on vacation with 2 SMALL CHILDREN, I do NOT know Madrid, and having to carry suitcases (on a SUNNY day and a temperature of 35 degrees), while I search for an address that I DON'T know....... THAT is a solution??????
Not recommended