The apartment is large and comfortable with a good layout and enclosed outdoor space. There were plenty of towels and linens and it was very clean. The location was spectacular being that is was walking distance to the market, restaurants and basically across the street from Retiro Park.
I gave a three star rating because despite reaching out prior to booking, asking the host if the access issues had been resolved (as mentioned in other reviews), we were locked out twice during our short stay. The first time we had to call a technician (he arrived in about 30 minutes) who fixed the issue but he didn’t know what caused the problem and the second time, the app used to unlock the door wasn’t responding and gave an error message. We contacted Marco about this and also asked for a physical key but he said the app issue had been resolved.
After the second time being locked out we had one person stay at the apartment the day of our departure-too nervous that the door might not open which would delay us getting to the airport.
I would love to stay here again as we have family near this location but we wouldn’t because of the problems and anxiety caused by the locking system.
I think using the app to get into the apartment initially would be fine and then having a set of physical keys available in the apartment would be ideal.