It’s overall a nice place and close to the subway to get anywhere in Madrid. Alice though is overall rude and condescending. Had an issue that after all the jet lag I forgot which apartment to return to the first day. Alicia was really unwilling to help until finally she sent someone over and then was very rude over a bent key. There are probably plenty of places in Madrid. I would not have high hopes of solving an issue if you have one with this owner.