First and foremost I will have to say that the host is great at communication. She responds very quickly. We had a major problem with the cleanliness of the unit and she quickly refunded our cleaning fee.
Also, I will say that the location is AMAZING!!
That being said, this listing should NOT be PLUS. It is quite run down, a lot of things are broken or cracked (including the toilet seat, vanity, and stovetop), it is very small (much smaller than it appears in the photos), very few towels are given, the couch is in disrepair and almost unusable, the TV is super old, the toiletries were very cheap, it was missing quite a bit in the kitchen, and our unit was very dirty. We found dirty face masks in the bathroom, melted ice cream in the freezer, a bunch of trash in the various drawers. Again, she did return our cleaning fee, but it definitely ruined the feel of PLUS.
Also, keep in mind that you do need to climb quite a few flights of stairs to get to the unit as there is no elevator.
She specifically asked us not to submit a negative review because of the cleanliness and asked us to remember that the rate was already extra low for that area of Madrid even though we had found many for a lower price near it. We chose this one because of its PLUS status, so based on this experience, we will not be staying with a PLUS property again.
I will give it an “ok” rating because it’s not horrible, but it wasn’t anything special either.