Overall, a pretty poor experience with this Airbnb. Starting with the checkin process, I never met "Melvin", but was instead on the phone with a woman who would not help me find the apartment and kept repeating "once you are inside the building call me and I will be there in 5 minutes" even though I had no way of getting into the building without her... Which I repeated multiple times on the phone. I also made it clear that we were close to the apartment but didn't quite know exactly where it was and again all she said was "I have sent you the address, when you're inside the building call me and I will be there in 5 minutes." "Melvin" made no attempt to help us find the apartment or even wait outside even though we were close by. We ended up speaking with a construction worker who helped us find the place and get inside the building. Once there, we were greeted by a different man who brought us upstairs, showed us the room, gave us keys, and let us drop our luggage while the apartment was being cleaned (which we were not told about before we arrived despite communication with "Melvin"). After this it was relatively smooth sailing, but we were not informed of the construction being done literally right below our apartment with jackhammers early in the morning. While I understand that this sometimes happens, at least being warned ahead of time would have been nice... Besides all of this apartment was as advertised and in an excellent location, Malasaña is a very cool and lively part of the city. The toilet in the bathroom made a lot of noise and did not flush well but besides this no complaints about the space. Until the last day, when we found a cockroach in the bedroom! This was definitely the last straw and we were happy to be leaving that morning. Overall, a poor experience on an otherwise great trip to Madrid and "Melvin" does not exist, at least we never met him nor did the people we did meet have any idea who he was. I would not recommend this apartment and would advise looking elsewhere.