+ Great location
+ Nice decoration and spacious rooms
+ Decent beds and pillows
+ Noise level is okay considering the central location
- Dirty stains on the walls and the sofa
- Dirty smell in the last bedroom (shower drain)
- No elevator (quite normal in the city centre)
- Some amenities are stingy for a whole week (1 small spoon, 1 dishwasher tablet, no water to welcome you, nothing in the bathroom...)
- Very impersonal reception, with no suggestions and a shabby host unable to answer all the questions. No written guide or restaurant suggestions either.
By far the worst part of our stay has been the communication with the Minty Stay agency. You're never dealing with the owner and while the agency is very quick in sending a response, they're not really helpful. When we told them they had forgotten the bathroom amenities (which the ad brags about as being 5* hotel quality...) they answered they would bring them over asap. They never kept their promise so we had to go out and buy stuff. On the last day we asked to leave our luggage in the appartment for two extra hours, but they weren't flexible and didn't offer any help to find a solution either (tip: there's a locker place one block away). Questions about the garbage were answered "I'm sure there's a trash bin somewhere in the street". On the other hand they're really good at things like asking for your documents (three times after I filled in the forms) and reminding you that loosing your keys will cost you plenty of money... With a different agency or a more personal treatment this could have been a perfect stay!