Check-in was clear and easy and we met with Naira's friend prior to arriving. The apartment is on the fourth floor so you do need to climb a lot of steps but Naiara was clear about this before booking! Overall, the apartment is a good value in La Latina neighborhood and location is great near a metro stop and around popular tapas bar streets and flea market. However, we had some issues with the bathroom with no hot water working on the first day and the drain didn't work properly and we had to stand in a puddle of water while showering. Naiara was able to fix the hot water for us the next day and was very communicative but we did have some misunderstanding about us being able to do late check-out.