This is a classic corporate AirBNB - Whole building is run like a hotel except without the service element. The price is reasonable as is the location, cleanliness etc. Communication (in Spanish only) was prompt. What really brought down the experience was we had no hot water throughout our stay. We raised this early on and received a polite reply that they would send a "technician" but nothing changed - 30 seconds per day max to wash dishes or sprint through a shower. Not really doable for two people in February... I would also point out that the photos shown on the listing do not represent all rooms, ours (while still quite nice looking) did not look like the photo shown. I understand that AirBNB will inevitably be corporatized but with the lack of personal touch should come dependability and a basic quality of facilities, which we felt was lacking.