I hate to do this, but this was quite a case. Airbnb has the chats and pictures of the place. They said now she is in a RED LIST, so in your case as future guest she will def has to behave as she may be banned from the service.
The floor was just so DIRTY AND DUSTY. Couldn’t walk bare feet. I put some socks on and ended up quickly black. I checked for the vacuum cleaner and was completely covered by dust and wasn’t working, found a mop but no cleaning liquids, when I asked where these were that is when SHE SAID TO LEAVE THE PLACE and that how I dare to blame other people. I just said What?. Didn’t know what else to say. A few mins passed and at 1.57pm she told me to leave before 4pm and NOT IN A NICE WAY. This was on day 2 of 8.
There is nothing she can say or justify this. It’s all in the chats. Airbnb has them and apologized for this situation right away.
After these crazy txt thread, Airbnb quickly took charge of the situation, they dealt with her and an hour later I was out of the place. In between the cleaning lady came over and cleaned the vacuum and then I said oh you cleaned it, and she dared to say that it was always like this. I told her that I have pictures, which airbnb has, her eyes popped up and didn’t speak again.
Unbelievable. As I said, Yolanda is in a RED LIST now, so prolly she -or if it’s a company indeed- will clean the apt from now on. Hard to tell really. I hope at least this helps you Yolanda.. to clean the apt and to learn to communicate better with guests.
I just saw she left me a review, I honestly don’t know how did she dare. I strongly recommend to keep everything in order with her and COPY of all COMMUNICATIONS as truth is definitely not her thing.. as cleaning of course.