The apartment was nice and cozy. The subway is nearby the house and the neighborhood seems safe. Our experience with Bruna was great until the day before we had to leave. We were supposed to leave the apartment at 2pm according to our agreement made 2 months earlier. But around 12am, we contact her and that’s when she tells us that by the way we need to leave for 11am instead of 2pm. She said that some people were supposed to come for 2pm, and that she therefore needed to clean the apartment for 3hours before they arrive. However, she was really bad organized since she planned this during our time in the apartment and that breaks our arrangement. Plus, we made the reservation first so we should be prioritized. She had no right to penalize us for her mistake. She shouldn’t tell us to leave, she should have told the other people that she’s sorry for allowing them to reserve when it was not possible.
Or she could have at least warn us previously, and not wait until we contact her few hours before leaving.
We were rushed at the very last minute and it screwed up our plans. We had our flight around 5pm and we therefore had nowhere to go from 11am to 2pm since she kicked us out.
Plus, the only alternative she offered us was to leave for 11am and leave our luggage in the apartment, to then come back at 2 pm when the cleaning is done, to pick up our luggage and leave for good.
So she clearly broke our agreement at the last minute and left us hanging. We wanted to enjoy our last moments in the apartment and not in the streets doing nothing, just waiting on a bench.
Overall the experience was nice, but the host not being trustworthy, I wouldn’t recommend to make arrangements with her.