Susana was absolutely wonderful. This was my groups first Air BnB experience and it was amazing. The apartment is a minimum 10-15 minutes walk from everything and about 15 feet from the metro stop. There were 4 of us traveling and everything was clean. We were late to check in due to flight problems but Susana checked in on us and was there when we got to the apartment. All the amenities were wonderful. We needed and wanted for nothing. She even got us a complimentary bottle of wine and we will be buying in the future. I would recommend this to everyone who is looking for a place in Madrid. Also this apartment is a 15 minute walk from the train station which is very convenient if traveling between cities.