Overall this was a disappointing experience.

Arrival: On arrival we were told that the doorman had left so we were unable to get the keys to get into the apartment. We had arrived within 20minutes of our stated arrival time with the minor delay being due to some heavy traffic from the airport. We had to wait in the building foyer for 30min + until Fernando’s mum arrived with the keys.
Entry to building: The building itself is very nice. But after entry into the main foyer you then take the janitor’s side door into a dark underground maze that brings you to a poorly lit internal staircase with 5 double flights of stairs to climb to the apartment. The apartment door is not clearly marked. I would not have wanted to arrive on my own at night.
Setup: I had communicated to Fernando that the booking was for three people and this was also clearly marked in the booking itself. However the apartment was only setup with enough bedding for two people. Fernando’s mum had to go and get some more from her apartment (which is somewhere else in the building). If we had arrived as planned by collecting the key from the doorman we would have been without sufficient bedding for the evening.
Apartment: The apartment is fine. Not as clean as I would have expected but overall was fine.
Communication: Fernando was responsive but not particularly helpful. There were no instructions as to how to navigate the dark underground path and staircase to access the apartment. There was also very little help offered when I was seeking assistance for my mother to be able to use the internal elevator on check-out to bring her bags downstairs (my husband and I had to return to London on the Monday, while she needed to stay on until the Wednesday). When I asked Fernando about this he seemed to think that our booking was ending on Monday and said he using the elevator was not possible as anyone who could help was away until Tuesday. When I pointed out the booking actually ended on Wednesday suddenly anyone who could help was away until Thursday.