Francisco was great to work with. We were arriving from the U.S. with a 1-year old and a dog so it was a life saver that he was able to be flexible with our arrival time so that we could get into the apartment soon after our arrival in Madrid. The neighborhood isn't super close to the touristy destinations if you are looking to be in the heart of everything, but it is a less than 10 minute walk away from Retiro and an easy bus ride to Sol.