Our interaction with Naza wasn't the best. Initially friendly, but later a little rude, and abrupt with certain issues (basic apartment supplies, forced an earlier checkout then listed, and didn't let us use the restroom when we picked up luggage). Her boyfriend Ramon was quite accommodating and friendly.
Otherwise the apartment is great - nice and new, well situated in a central/very convenient location (Lavapies), and very clean. Only 2 problems with apartment - 1) we couldn't figure out how to use the combined washer/dryer, and the host couldn't/didn't help us with this either, and 2) in the bedroom there is only 2 single beds, not 1 double/queen bed.