Absolutely fantastic location, right in the heart of the city, within easy reach of many historical landmarks e.g 10-15 mins walk to the Palace & Cathedral. There is a supermarket & metro station ( direct line to Atocha train station) 2 mins walk away.
On arrival we were greeted by Emilio who explained the local area & left a laminated map for our use.All other communication during our stay was via email to Vanessa.
The apartment was clean but basic, no 'frills' . We needed extra pillows as only one each available, also a tea towel which Vanessa supplied us with the next day.
The second smaller double bedroom bedside light was not working & it took two days to get a replacement (we were there for three nights) & we felt that this inconvenience could have been avoided if the light had been checked by the housekeeper or owners before we arrived. The smaller bedroom had a double bed which fitted the length of the room, so no room for a headboard, & if two people were using the room & needed the bathroom at night, one would have to climb over the other person to get out! Not an easy task for any elderly folk. There was a ledge above the bed, presumably for storing personal items, however it had moved & was tilting downwards, therefore serving no useful purpose due to its sloped position.
The wardrobe doors were extremely noisy on opening & closing & would probably benefit from some oiling of the hinges.
The main bedroom was a good size, however the mattress was not comfortable nor supportive & the frame creaked & groaned at the slightest movement, so changing position in the night woke us up every night.
Street noise did not bother us as we were rarely in bed before midnight by which time it was fairly quiet.
The shower base in the second bathroom was very slippy & as there was no rubber mat supplied, we used the towelling bath mat on the base which made a big difference to safety.
The kitchen had a great fridge/freezer with a water cooler in which was appreciated.
Sadly the kettle was a small travel kettle only holding 500 mls (2 cups) & had to be unplugged to fill it & then took ages to boil. As there were three of us it took a while for us all to get a hot drink. We didn't use the coffee machine as we prefer tea.
There was no plug in the kitchen sink which made it difficult to fill the bowl to wash the dishes, & the tap leaked onto the work surface (evidence of previous sealing).
The lounge was comfortable with a good size table & dining chairs.
We did not use the A/C as the temperature was perfect.