If you book this place, you will meet the most rude, annoying and unreasonable Airbnb host ever. So just be prepared.
I purposely didn’t do roaming so I had no access to the internet when I landed in Madrid. Silvina, the host, was informed of my situation. (I never met or spoke to Rosa, the named host of this place, and I’m not sure if Rosa even exists.) When I arrived at the building, I discovered that the lobby was locked and I couldn’t get to her place. So I waited for someone to come out or go in. No one did. So I started asking random people on street if they could speak English. Not every could. It took a while until I found a good Samaritan. So the check-in process was not very smooth and Silvina should have done something since she knew I had no means to contact her.
Next day, she messaged me through whatsapp. I was out all day and didn’t get home and check her messages until past 1am. She had sent me 2 messages. First, asking how’s everything - a typical message from a host. When I didn’t respond to het for hours, she then sent me a second message saying “helloooo” as if I was supposed to get back to her but ignored her. I’m paying her to stay at her place and she cannot talk to me and treat me that way. Also that is not how a host communicates to her guest, especially when she knows her guest has no internet access until she comes home. Silvina was uncivil and had no manner.
But the worst has yet to come. The next day was my check-out day and the check-out was at 11am. I was almost done packing and just needed a couple of minutes. But at 11:00, she banged the door. As soon as I opened the door, she came in and started cleaning the place. She took off the bed sheet, emptied the trash can and started cleaning the bathroom. I was flabbergasted and baffled. And at 11:08 am, I left her place.
I have never met or heard of a host who starts cleaning the place while the guest is still in the place. And I don’t understand why it is so important to start cleaning 11:00 am as opposed to 11:08 am and what difference that 8 minutes makes. If she was running late and had to start cleaning or if Airbnb said it was ok to do so, she could and should have told me, but she didn’t say anything.
To top it off, I had a difficulty getting out of the building. This building needs a key to get out and I didn’t have a key after returning it to her. So again I stood there waiting for someone to come in or go out and after waiting for several minutes, a guy who was exiting showed me a button on the wall that would open the door from the inside without a key. Silvina didn’t tell me about it.
There is absolutely nothing good that I would say about Silvina and she is the worst host I have ever met. I hope sharing my experience would help others avoid what I went through.