Our flight from New York to Spain was cancelled last minute and we had to rearrange all the flights to get to Madrid. I let Susana know and she immediately sent me back calming messages and assured me that she would assist us with checking in whenever we got there regardless of the time. The stay was amazing. Location was perfect and just steps outside were a ton of highly rated restaurants. It’s in the city center and we were able to check out all of Madrid on foot. Very clean apartment and comfortable beds. Coolest spiral staircase to the rooftop. Extra plus that there’s a washing machine! We were also leaving for our flight out of Madrid at 4:30am and was having a lot of difficulty booking a cab online so Susana made the call and booking for me which i truly appreciated. I highly recommend this stay and location. Susana and David were extremely kind, compassionate, understanding, flexible and just overall the best Airbnb hosts I have ever stayed with! Thanks again !!