Dulce was kind, gracious and friendly. The cozy apartment is immaculate and updated. Although, located in a busy area, the apartment is quiet and free of street noise. My husband has some mobility issues, and even though the apartment has an elevator it only stops between floors. The elevator was retro-fitted into the building, as explained by Dulce. Therefore, you go up about four steps take the elevator and then go down a flight of steps to reach the apartment. So, when leaving the apartment you go up a flight of steps to reach the elevator and then down the four steps to depart the building. Dulce was very kind as she helped us with our luggage. This did not hinder our stay at Dulce's apartment. We managed and honestly it did not impact me giving it five stars.