We had someone meet us in person to give us the keys but we also had the option to get them from a lockbox literally just a few steps from the apartment which is where we left them upon checkout. We had a key to get into the building and another key to get into the apartment so we felt very safe. The apartment was very nice and clean with a large kitchen, living room, bedroom, and bathroom. It was also a great location and walking distance to everything we wanted to do. The host let us check out hours late because we were waiting on a package from another Airbnb we stayed at and our flight was late in the evening. Super responsive to all of our communication. I highly recommend.