I can’t say enough good things about Elena. I was there a week for Spanish immersion classes at LAE Madrid (which I also recommend). Elena was not physically present, but she had a colleague that met me at the entrance. Elena was very quickly available when I needed something or had a question. I had a bunch of questions, esp about the area (probably too many); but she was very nice to answer all of them, sending maps of where to go and other things. The other thing is that this place is so close to everything. Location is everything. There was no shortage of things to do. So many shops, sidewalk cafe’s, restaurants. Also a nice park very near. I did not see a major supermarket, but there enough smaller ones that I was able to get everything I needed. I walked everywhere and never needed any other type of transportation. The Metro is very close and it can take you probably anywhere else in Madrid that you would want to go. I read a couple of reviews that said it was loud at night. But when I had the windows closed, I did not hear any significant noise. She had all the necessary amenities. I recommend it for a single traveler or a couple. Bryan Woodward