Fantastic location. We could walk to every single main sight in Madrid. Also conveniently located near a metro line, train station and close to supermarkets and right in front of a market.
The apartment is large for European standards, lots of natural light.
Ana was very available, answered us promptly when we were having issues turning on the heating and even offered to pass by the same day to help.
However, the apartment is starting to show a bit of wear and tear: musty odor in bathroom with some mold around the bottom grouting of the shower, shower drain instantly clogging up, lots of scuff marks on the white walls, broken/cracked chair in the dinning room which was covered up with a pillow, baseboard mouldings coming off in the bedroom.