The only positive of this stay was the location. Very centric and close to el Parque del Retiro and the museums.
Below is a list of the many issues we had:
- Wi-Fi did not work even after many attempts to restart the modem. Also, the wifi information on the app is incorrect. I read other reviews and this has been an issue for some which has not been resolved.
- the building was under construction when we arrived and the lobby area smell badly. Can’t tell what the smell was.
- there were items broken in the apartment and there is clearly a clog in the pipes. Water would come out of the main bathroom. Also, there was a very bad smell like sewer water in the second bathroom.
- someone went into the apartment without our concern while we were not there. This a very serious issue as our personal belongings were in the apartment. I gave the authorization for a a day and the person never showed that day. I did not authorize for a second time. We were not even notified when this second person went.
- the window doors did not close properly so we were not able to properly sleep due to the noise from the bars below.
- there was not enough toilet paper and there was not paper towels for the kitchen
- the TV was very old and did not get the signal sometimes. It was also not a smart TV.
- through out the apartment there were many fixes and construction jobs very poorly done and with poor quality
- the apartment was not properly cleaned and there was construction leftovers in many areas.