my experience with melvin, unfortunately, wasn’t as good as others in the comments. i called melvin upon my arrival and said he'd be there in 5 minutes. i waited for 20. called melvin back and it was like we had never spoken; he had no recollection of our previous conversation. i then came to find out the address listed was not the correct address. i walked to meet melvin’s assistant at the correct apartment and when i arrived the bed was unmade with dirty linen. a fold out bed was also set up with no linen and dirty mattress. melvin said cleaning lady will arrive in 20 minutes. i was in the apartment for about an hour or so and someone was yet to show. i was willing to stay in the apartment but asked him to refund the cleaning fee at least for the inconvenience. he was not willing to work with me. so i decided to leave for a full refund. it was a great value but too bad the customer service was terrible. disappointed in the service.