Me and my partner had a great stay! I lived in Madrid for 13 years and I chose this area because it is in the centre of everything and walking distance from everything.
Our flight was delayed until very late and Vanessa had someone waiting for us to hand over the keys and explain everything.
There were even two cold beers waiting in the fridge!!!
My only two minor issues with the flat is that it only has two little windows that let little light in, which makes it hard to wake up in the morning but the flat it self has lots of bright stylish lights to make up for it.
The only other issue is that the boiler does not hold a lot of water, which means that if two of you have consecutive showers, the last person to have one will have to have a quicker one otherwise it gets cold.
Vanessa was superb! Regarding any issues she was at the flat within minutes and always very helpful.