We enjoyed our stay in this apartment. We did not get to meet Fernando personally but he provided great communication regarding directions, suggestions on placed to eat and visit, and overall great tips. The apartment was clean and the housekeeper was there to greet us with keys and a few "how to" tips. The location was literally in the heart of Madrid so great to walk to just about everywhere. The apartment was nice, clean, and in a perfect central location. I would recommend this apartment if you would like to be situated in the heart of Madrid.