It is a wonderful place to stay. Luis was responsive and good. We had a great experience staying here. Special thanks to Vanessa who met us during check-in and was extremely kind and patient with our questions. she gave a lot of information for us to explore around esp considering the fact that we had not planned anything in advance. Her demo for the door lock was the best! :-) She knew that we would forget most of the information so she sent us all that she shared verbally, on messages too which was extremely helpful to refer to later.
House is beautiful, better than the pictures. Very thoughtfully decorated and designed. It had all amenities and even had a curling iron on top of hair dryer! It has a washer and a dryer too. We were also pleased to see a welcome-wine bottle when we arrived.
The place is in the shopping district and right in the middle of two stations Gran Via (which was closed for renovation) and Tribunal. Its walking distance from most of the tourist attractions. Only hiccup is the stairs that we had to climb with our luggage. But once you are settled, its not a big deal.