Very pleasurable. Well situated in the old town. Air conditioning welcome as it was very hot during our stay. All modern fittings and everything worked. Advice was comprehensive, and we acted on most of it...all proved accurate. Friendly welcome. Definitely stay there again. It is on the third floor...no lift, but that was well known in advance! However, the local metro line is closed until towards the end of Nov 2016... Meant walking further to get the metro...not all that far. Otherwise local metro is very close. Loved Madrid and loved the stay.