Unfortunately, we only got to meet David upon check-in, as he had to travel for business during our stay. Based on his apartment, David is has very good taste and is quite cultured, so it would have been nice to have him around. Nevertheless, he was readily available via email to deal with any issues and checked in on us often. The location is ideal for exploring the heart of Madrid on foot. The room is as advertised and suited our needs very well. David's recommendations for breakfast and tapas were spot on.