She set up a driver to pick us up after our 14 hour travel day. He was late and when we tried to reach out to both him and her they were unresponsive. He ended up being 1 hour and a half late and didn’t know the plan expressed to me by Gisela. The apartment was not clean upon our arrival. The sheets and towels were dirty. The cleaner came in at 8pm our first night and said she misunderstood and left. She then came back at 9pm and realized she hadn’t cleaned the apartment yet and gave us clean sheets and towels. We never once received an apology or any sense of caring about our inconvenience.