Concha is FABULOUS. This apartment was perfect for our long term stay. It's a cute and perfect sized flat. We got to enjoy the little outdoor space when Madrid's weather finally became more outdoor friendly! The space was just right, truly. Smart TV so we got to have movie nights logged in with Netflix or clean the flat by connecting the TV to Spotify. The microwave is like a multi use microwave so it also works as a conventional oven and a grill (this was interesting....). Concha was so responsive with our every concern and was always in contact with us. She was never hard to reach and would come to the flat just to meet us. Truly WONDERFUL!!!!