We did not get to meet Luis; instead Narcisso greeted us. The check-in process was a bit tedious since Jorge does take sometime to respond. It also would have been nice if Narcisso spoke english so that we can communicate better, as we had a few questions. The space provides everything you would need, including heat and air. The bathroom is quite small though (coming from Toronto) and there is not a lot of space to turn around it. However, the place was in a great location! Walking distance to all of the tourist sites. Can get noisy due to bars/clubs and early morning street cleaning. Would stay here again. I absolutely would recommend! This area of Madrid was beautiful!