The apartment is really owned by a corporation that rents out airbnbs rather than a private owner. Thus it felt corporate and impersonal. The towels were low quality and stained with black marks. It is centrally located near Gran Vía but the surrounding square is full of tourists, hostels and backpackers. If you are looking for an authentic Spanish neighborhood or cultural experience, this isn’t the spot. It was a decent place to sleep but not a cozy home like other airbnbs I have stayed in. The staff requires you to communicate with them via whatsapp and they write a bit too much. While it is great they are communicative, at times it felt intrusive.