Jen, is a wonderful host. Very flexible with check in/out and communication is excellent. We arrived during a heat wave and since the apartment is without A/C we asked for a fan. Jen immediately had two fans delivered which helped with air movement. The location is perfect in all ways. The only down side is the residents in the unit above are extremely noisy all night long and every night which made it impossible to sleep. For this reason only we would probably look for a different place to stay.