Our stay at Santa Ana was perfect for our family with 3 young children. We were met at the apartment by Marco, as Ramon had promised. He arranged for us to leave our bags securely before check-in and made an extra effort to have the room ready early at our request. The apartment location is ideal. Very central, with so much to do in the area, but not too 'touristy'. 5 minutes to many metro stations including Sol. We recommend the train from Sol to the airport (1 platform change at Neuvo Ministerious) was better than the metro which had many platform changes. Walk from Sol to apartment was easy with luggage. The apartment was secure, safe, very clean and well appointed. The washing machine was useful and the kids loved watching Spanish language cartoons on the TV!