i really loved the place and ruth was very accommodating and flexible. the decorations were nice and the bed was comfortable. we stayed for almost 2 weeks with no issue. ruth helped us with translating back and forth and even came in person early to allow us to check in earlier! (which was especially fantastic after a 7 hour flight) although we knew what we were going for, visitors to madrid should know that this is not a fantastic area, not too much nightlife, pretty sights or activities, and not as safe as areas closer to centro. if visiting, i would highly recommend centro, la latina, salamanca, chueca, malasaña, and the areas around there!