Check-in was very good with Rutey meeting us as we stepped out of the taxi. He gave us a quick run down on where we were and what was around the area. The unit was small but located within walking distance of everything we wanted to do in Madrid. The bed was too hard for us but that is personal preference. My only real concern was the location of the unit in the building. It is located to the rear through a very long corridor and there would be no escape in case of a fire as this is the only access. The unit however was exactly as portrayed in website.