I really wanted to love this place. First off, the apartment is beautiful and it is located in a well located area. It's 5 minutes to retiro park. The neighborhood is really nice and clean.
I booked last minute and they were able to accommodate me which was very nice.
Jonathon greeted me and he seemed friendly. He helped carry my baby's stroller up the stairs.
That evening however I had an issue with the keys and was not able to get inside the apartment. I had to call Jonathon to help. Apparently I had left the other set of keys inside the lock on the other side which was not allowing me to turn the key from the outside. He had to call the maintenance guy to help. It ended up being a 2 minute job where he just banged on the door hard enough and the key from the inside fell to the floor.
The next day I got a bill from Jonathon. The more I thought about it the more I felt that it should have been shared responsibility for what happened. I had no idea that this would happen if I left the keys in from the inside. Jonathon should have explained this. Coming from the US we do not have locks like this for homes. I explained that I wanted all bills and communication to go through the Airbnb platform but he continually communicated through WhatsApp. I did reach out to Airbnb support to get them involved to make sure I'm not being misguided into paying something that I should or shouldn't pay. I wanted them to clarify and let me know how to handle the situation. They reached out to Jonathon and his team but they never responded to Airbnb all the while Jonathon would continue to message me through WhatsApp.
After the incident Jonathon just seemed really annoyed for anything. If I reached out to him he seemed inconvenienced and taking hours to reply. There wasnt any paper towels, hand towels or dish soap to wash dishes when I got there. No biggie sometimes we forget. But when I explained that there wasn't any he would respond and tell me those items were already there. I felt that I had to argue with him that upon arrival I never recieved any of these things. Eventually he did deliver after the 3rd day being there.
I really liked the apartment though, the location as stated was really good and the bed was super comfy. It's just unfortunate that these things happened.