The apartment itself appeared as it does in photos. It is well situated in the Lavapies neighborhood and is convenient to anything you would want to see in that area of Madrid. It is close to a city square with a number of restaurants and grocery stores, as well as the metro and a 15-minute walk from the Atocha train station for regional travel. Wifi was fast and reliable.
It could use some more comfortable seating in the living room, especially for groups of 3+ travelers; the central living space would be tight for more than 2 people. It was nice having 2 bathrooms but the furniture and amenities could use some maintenance. There were some significant communication issues with the hosts and check-in personnel, Pedro and Maria, respectively, with whom my friend and I were communicating prior to when Zugaza stepped in. After, our concerns were addressed professionally and timely by Zugaza. Other guests mentioned the construction outside as far back as 2021, and this was still occurring during our visit in August of 2022, even outside of the legal hours. There was one evening when my friend and I returned and the hammering and clanging proceeded past 7:30pm.
In all, the apartment served our needs in that it was excellently situated in the city but wouldn't recommend staying here until the maintenance and communication issues are addressed.