Point of contact for check-in left us on read, rejected our calls, and had unrelated phone numbers reach out to us 45min AFTER our check-in time. Once the owner arrived an hour later we were able to check-in. Apart from checking-in we enjoyed our stay very much. The location was great, the property was well furnished/comfortable and the owner was very cordial once she arrived. I hope this does not happen to future guests as I believe that Soledad’s property is a great stay in Madrid.