Juan speaks and writes in English and was supportive in all, we had great communication with him. Nice home with good metro connectivity to downtown Madrid, if you want to stay away from the hustle and bustle of the city and ride with the metro about 15 mins this is exactly the apartment for you. The apartment was very clean and well prepared for our arrival, fits perfectly to 2 persons or a couple. Rooms as described. The only thing to note is there is no A/C so in summer is really hot. We recommend this apartment and especially Juan as host!