Sergio was great right from the time of making the reservation. He was very helpful and responsive. We had no issues getting from the train station to the loft. Lavapies metro station is only about a minute walk to the loft and one stop away from the Sol metro station in the center of the city. Sergio's girlfriend welcomed us. We had to walk up 4 flights of stairs which is definitely a good workout but it helps to have light bags! The loft is exactly how it looks in the pictures. We instantly felt at home with everything you need to be comfortable and it was very clean! Sergio even provided a laptop with internet which was very helpful to us after constantly having to find WIFI in all the places we were travelling. Sergio was very accomodating and responded to all the messages sent during our stay in Madrid. We had a bit of a time trying to figure out how to change the language to English on the TV but eventually we did and had a wonderful evening making dinner and staying in. I would definitely recommend his loft to anyone who is staying in Madrid.