My stay at Jose Luis’s apartment did not go as planned because someone damaged the locks on the apartment door while I was out, so when I returned to the apartment that night I could not get in. Jose Luis responded immediately to my messages when I had this problem and he came to the apartment with a locksmith who opened the door, and he also gave me a partial refund for that night for the inconvenience. Besides this unexpected issue, the apartment was in a good location and Jose Luis was a very responsive host.