Located in an area of Madrid that is known for it's pick pocketing and it's prostitution. We felt very uncomfortable when going back to our room late in the evening. We were very disappointed at how rude and unprofessional our hosts were, especially after reading all of the wonderful reviews. Because we had awakened our host during the night with questions about how to get into the building, they were extremely rude to us the rest of our stay and went out of their way to make us feel like we did something wrong.