It is a really nice and clean apartment with a great location, perfect for visiting Madrid. We were very unlucky that the air conditioning broke down just before our staying. Susana did her best to fix it on time, but unfortunately that did not worked out. So she provided us with ventilators. She even made it possible to have an early check-in and a late check-out to compensate for our inconvenience. This, along with her quick responds, showed what a great host Susana is.