Alberto was very accessible via what's app and provided us with information we needed. The listing is in the heart of the city, making just about everything we wanted to see in walking distance! Location, location, location! :)
The apartment was clean and did have the amenities described. However, it is not ideal for a young(er) family of children under 12 because of the narrow and unrailed stairs that lead to the loft or a gate to protect from "roof top view". There were five steps that lead you to a rafter with a window to look out from which was pretty but not a terrace perspective. The "duplex", for US folks, is a 2 bedroom/3 bed LOFT apartment with only 1 toilet. It is better fitted for a max of 4 people to sleep.
All in all, I would recommend checking it out.