To start with, Juan was extremely communicative, kind and readily accessible via text - however we did not end up staying at his apartment. We initially had trouble getting in because of issues with the lockbox. Ultimately that was resolved, and when we entered the apartment, it was apparent that it had not been cleaned. There were literally bags of trash under a table and smelled like smoke had been baked into the apartment for years. We booked a hotel a few blocks over and departed. Juan graciously refunded us.