The room looks better in the pictures than in reality, but it was good, although small. The problem is that it was very noisy. All day long you can hear the people in Gran Vía (musicians, etc.), and then the neighbors go up and down the (wooden) stairs of the building at all hours of the night. We were awakened several times by people going up and down the stairs, sometimes banging their suitcases on each step as they went down.
Please notice that the TV is not a SMART TV.
Instructions on how to enter the room were inaccurate. We had to wait half an hour for emergency key. Then person in office asked the clients to go by the office the following day to retrieve the two sets of keys. Same thing upon leaving: instructions say one thing (leave both keys inside apartment). It is up to the client to realize that door cannot be closed without the use of a key and solve the problem by contacting them. I think the office staff needs more maturity / experience in dealing with clients.