The place was clean, beds were comfy and location was great but customer service was awful. I was notified the TV was not working 11 days prior to my stay, nothing was done about it until the day after we arrived. That day we were told a maintenance guy would be coming to the home to fix the TV. We thought great, we will have a TV during our stay! - we have young kids so having an TV to entertain them in the afternoon while the baby naps was key for us. That is not what happened! They told us the maintenance guy was coming to pick up the TV and it would not be returned until AFTER we leave. I then asked, okay if that is the case can this be postponed. There is no point in disturbing us when the TV wont be back until after we leave. They confirmed that yes they would wait to collect the TV until after we leave. Side note - the entire communication process was weird, the host messages via the Air BNB app while the co host (the management company) uses WhatsApp. About 10 minutes later they say the maintenance guy would still come to collect the TV and not to worry about letting him in because he has his own code. So the maintenance guy showed up, my son was napping, and removed the TV. The TV mount was so low (about 24 inches from the floor) and there was such a narrow space between the TV mount and the coffee table, it created a safety hazard. I notified the host of this and nothing was done to rectify the issue. Also it is worth noting we were on the 4th floor while the listing stated the 3rd floor and there is no elevator. This was rough for us having to carry suitcases, kids, and a stroller.