Very bad experience. The host does not follow their own check-in instructions. We were given the wrong address to the flat and when we arrived the host would not send us the correct address until we scanned our ID cards and emailed them. We sent my card (I was driving) but my wife's card was in a bag in the trunk of the car and it was raining. We asked to get into the flat and we would send the card but the host was not sympathetic. In the end it took two calls to AirBnb customer service before we were allowed into the flat. When we got in, the host never sent us the apartment number necessitating another call to Airbnb. It took us nearly 3 hours to check in while we waited in the rain - we were all soaking wet. Once inside there was no wifi - at all, the service was not even connected. Without even asking, Airbnb charged the host and gave us a discounted based solely on our Airbnb conversations with the host. I would NOT recommend this host or this flat - completely unacceptable level of apathy to be hosting on Airbnb.