Carmen was a wonderful host. She was able to help us retrieve something we had left in a closet as we travelled back thru Madrid. I had stayed in another Airbnb in same area so did ask her if same directions I had prev taken from airport on metro. Easy to find. Location is perfect as so close to metro and main highlights walking distance from apartment. She greeted us upon arrival! We left luggage while unit was cleaned which was much appreciated since we arrived very early in the am and were tired. She left wine,candy, delicious rolls and cake along with coffee pods which were such a nice gesture. The special touches were beyond our expectations. She continued to respond to me even after we had checked out and arrived back to US. I will definitely stay here again. Plenty of space for 8 of us. Comfy beds after long day of walking. Lots of hot water. Nice gathering place in main room for us to play cards etc.