Our stay wasn't ideal. We arrived with one other couple at the apartment at the agreed to time, and realised that the apartment number wasn't in the reservation. After messaging Alicia we went to wait in a coffee shop downstairs until she arrived.

As it turns a company manages and lets this apartment and others in the same building. We've noticed more and more of this on Airbnb, and are a bit disappointed as it takes away from the "Airbnb experience."

The apartment itself was very clean, and appeared as it does in the photos. The location has its pros and cons: central location and easy to walk anywhere, but quite loud (even in the late evening) as it's situated right on Plaza del Callao. Perhaps this wouldn't have bothered us much and we would have slept okay, except the single beds were extremely uncomfortable and areas of the mattress sunk a lot. When we lifted the more problematic mattress we discovered that it was because several of the slats were broken. We contacted Alicia to see if there was something she could do to remedy the situation. She said she would come by later, but we never saw her nor evidence that she did come to the apartment, nor did we hear from her again. After the first night of backache, we ended up arranging the furniture to put the mattress on the floor. If you have back issues, or a serious injury like a herniated disc (as was the case for us) I would not recommend this apartment. Considering that this apartment is run by a professional company we were extremely disappointed by the lack of service. I've had much better experiences staying in Madrid.