We were made to feel very special. We didn't ask for anything but received
1) A huge welcome email with lots of notes and advice on the flat and the area. Everything you could need form wifi codes and contacts, but right into the detail of the best bakery hidden around the corner.
2) There was some complementary drinks, alcoholic and no alcoholic in the fridge
3) There was a selection of fresh fruit
4) We then had follow up calls to make she we had settled ok, and if anything else was required
5) He was helpful on a slightly later check-out time required due to too much partying in Madrid on our last night