Charo and her family are very friendly hosts that were easy to get along with. We felt very comfortable throughout our stay, almost as if we were at home. The location is also wonderful. We were able to get everywhere without any public transportation. The flat was also great because we felt as though we had a lot of privacy the whole time. Charo was very helpful before and during our trip. Before we got there, we received e-mails about the history of Madrid and she pointed us in the direction of the most beautiful buildings and areas Madrid had to offer. I would definitely recommend this lovely place to everyone.