Consuelo and Alberto were lovely and left some refreshments upon my arrival. Alberto helped me up the stairs with my bag. I was very happy to find that the apartment had a hairdryer and an iron - very helpful. I wish that the Wifi did not switch off at night (2 am) but perhaps that can be remedied. The location of the apartment is excellent - a pleasant pedestrian street (no cars) right behind Plaza Mayor and near various grocery stores and shops. Consuelo was great at responding quickly to all my questions. I definitely recommend her.