I have to say that the apartment was good BUT we could not reach Andrea before the stay (we tried to connect few weeks and months before our stay, few times).
We wanted to leave our baggage's before Check In (a 'No' answer is OK too), but we did not receive any response, the only response we received was few days before the stay, generic one which I assume is being sent to all residents - with no accurate response to the questions asked.
We waited more than an hour for leaving the baggage's, we had only one night in Madrid and left the apartment very early in the morning - 6:00 AM, every minute was important to us.
The apartment is very good (in the center, has everything you might need etc.) and it is too bad that the communication was so poor.
We use Airbnb a lot and this is the first time the host was not responsive at all, even when we are next to the apartment waiting, there was no response from Adriana.