The apartment was clean, comfortable and in a good area.
Communication with the host was not good.
No reply to email. Was not present for check in, did not arrive for a meeting the following day. When we accidentally left the keys in the apartment it took 2.5 hours of no communication before we got let back in and were charged €50 as it was after 11pm by the time they arrived despite saying they would be there in 20 mins which would have cost us €30 as we were there before 11pm waiting.
We couldn't get the oven to work and the host said she would send a video and didn't , despite me reminding her.
On check out day I left my passport in the apartment and again she didn't read my texts. The cleaner had put the passport somewhere in a cupboard in another flat but no one contacted me to tell me that it had been found or how to get it back.