Improve your customer service, all you did was chat and you act days after we reported issues.
It is frustrating that you need to rent a car from airport to get the keys with your heavy luggageS only to find out you need to walk about 2kms tto get to the place to stay. What if it's raining? What if it's too early or too late in a day? Also it's a torture to walk 2kms with all your heavy luggages on a narrow sidewalks.
NEED LOTS OF IMPROVEMENT.