The location of this apartment is unbeatable. It is its best characteristic. It is right next to El Retiro and close to tourist sights and restaurants etc. The apartment is spacious although pretty basic.Value is good given the location and not too expensive.
As for why I didn’t give the full stars… a company runs this apartment so while it should run smoothly there are things that are missing when compared to staying at places rented by owners (e.g., welcome gifts, personal touches, faster communication, etc). Main areas were could be improved:
- check-in - there is no self check in but rather a person meets you). Granted arrived early and the apartment was not ready (which seemed to be a hassle so I will take responsibility) I think having to meet someone at a specific hour is tough when you are traveling.
- wiFI - the wifi stopped working the first day and was not fixed throughout the stay. They would say we could have used another network from other apartments but the signal didn’t work in the apartment so were without internet the entire stay. In this world where this is such a need, this is a major downside, especially with not being able to correct issue in 4 days.
- communication - with the wifi issues we called several times and were told people would come to see it; while I’m sure it happened had to be the one calling back to check on status rather than getting their calls. Exchanged a few messages via the app too (but remember we had no wifi ) so very difficult to make something happen.
I think this could easily be a 5 star place given the location and space; however our experience was really ruined by wifi not working and the process to get a response (and never been fixed).