Unfortunately this place was a real disappointment. The property information boasts air-conditioning both in it's description and under the amenities, however we had to contact the host because the apartment would not get cool. We were informed that the building itself has a central machine that is only switched on as of June 1 for the summer (we stayed in mid-May) therefore until then there is no air-conditioning. There was a fan in one of the closets we could use, but it was not enough and we ended up having to open the windows and the road noise from traffic in the area is very loud all night. Not the best sleep conditions for sure!
In addition, the lack of attention to detail is evident in the following:
- We received a brisk check-in during which we were given the wrong parking spot information, which we had to clarify with the host. No additional information was provided on how to enter and exit the garage and we had to figure it out on our own. You actually have to use the special key provided to exit the garage and the door doesn't stay open very long, which is a problem because you still have to navigate the final turns in a VERY tight garage ramp, risking that the door closes before you get there. And when I say the space in this garage is tight I am being generous....it is ridiculously small. Even with a small car we had to make multiple 2 and 3-point turns navigating the ramps and into our assigned spot. Also on the day of departure you must use the same special key to exit the garage and then have to take it back up to the apartment.
- The shower drain appears to be backed up so if you run the shower at anything more than a very modest trickle the shower pan fills up and floods the bathroom as there is no lip to retain the water.
- One tiny bar of soap is not enough for 2 people for 4 nights
- Hallway outside apartment was unpleasant. Dirty, stained carpet and strong food smells from other apartments permeate the air.
- It would be nice if the hosts provided things like instructions on how to use the washing machine and local restaurant recommendations would be a nice touch that we have seen in other Airbnbs.
On a positive note the fact that there is parking included, and a washer in the unit with a rack to hang clothes as they dry was good. Overall, the bad outweighed the good and given the fact that it is a bit of a walk to Plaza Mayor and other central Madrid locations we would not return.