Marco has the right balance of support and respecting your privacy. He is willing work with you to solve any issues that might arise and quick to provide support when you do have a request to make … not that you have to much of a need to anyways. The app was a great tool for navigating the apartment and surroundings and his description of the apartment was flawless and apt. My family had a great experience with this spot and we plan to be back soon. Thanks Marco