This is a great flat, very well located - in Calle de Serrano, with lots of luxury stores all over the street, few blocks far from metro stations, Parque del Retiro and the National Library. The communication with Presidence Rentals was great, they are very helpful and kind. Checkin was spotless. The elevator in the building was a plus. Yet very spacious, modern, clean and comfortable, the apartment is missing some basic stuff, like glasses for wine, trash bin in the toilets and soap hangers in the douche. Nothing that put the rating lower than 5 stars, but if they don't pay attention to this, probably will suffer a downgrade in the guest's evaluations in the near future.