Ramon was very communicative. His friend met us at the apartment to let us in and explain everything we needed to know. The location of this apartment is perfect- situated right in the corner of Plaza Santa Ana, we were able to go anywhere we wanted to mostly by foot, and just with a short cab ride when we were tired. The apartment building is beautifully decorated and renovated with modern amenities, and the apartment itself also is very clean and modern. I highly recommend staying at this place, and I will too when I return to Madrid.