While we never actually met Charles, his sister was very welcoming. Our flight arrived into Madrid late (after 12:00am), and she was gracious towards us. The room is exactly as pictured - double bed, small desk with a tv, and a wardrobe in it. There was also a fan available as the apartment has no A/C - it got VERY warm. Bathroom is good and while you are allowed use of the kitchen, it is VERY small. The fridge was good for storing fruit, but I couldn't imagine cooking in there. The apartment is steps away from the Plaza de Callao and Gran Via, right in the heart of Madrid. Lots to do and see, but doesn't quiet down until at least 1 am. Overall a good place to stay if you are there to be part of the action, maybe not so much if late nights and heat bother your sleep.