Andres was great, he made contact before our arrival, and checked in on us halfway through our stay. He met us at check in, and was friendly and warm. The place looks exactly like the photos, it's very comfortable! The place is very private and quiet, while being amazingly well located. It's easy to get to from the train station (Atocha) - a 10 minute walk. The only thing which wasn't perfect was the bed - it has a very noticeable dip in the middle, my husband and I spent the nights rolling into one another. Otherwise a perfect stay with no complaints!