Beautiful & stylish apartment based in the heart of the city, looked exactly like the pictures and was sparkling clean. The Co Host Minty were very friendly upon arrival and we had an early check in which was a bonus point after an super early morning flight. We had a slight hiccup on the first night with no running hot water or heating. Whilst hot water was fixed within the hour or two, we were without heating for 24 x hours, which was far from ideal in the month of February! The team were sincerely apologetic and did what they could to accommodate. The app MyPlazze was very helpful in these situations so I'd urge people to use this. Had we not faced these issues then I'd be strongly recommending this property as all other amenities were great and it truly is in a fantastic spot of Madrid.