Charo was extremely communicative -- available before and throughout my stay, quick to respond, and always more than helpful. She's kind and sweet, welcoming, patient, and eager to learn more about other parts of the world. You have your own bathroom, and your room really feels like a separate space from the rest of the house. The apartment is clean and is in a great location at the city center. It may not look like it on a map, but you're literally a few minutes' walk to some great boutiques, tapas bars, and some really popular attractions.