Carmelo was very nice. He met us at the apartment and gave us helpful information to orient our stay. He was very responsive when we needed some extra household supplies. He lives next door, so the communication was very easy and he was always ready to help. He even stopped by to say goodbye to us when we left. In terms of location, it was walking distance to shopping and restaurants, but a little bit far on foot to attractions, such as museums. However, it was next to a metro station, which we used to get around. The apartment was located in the Malasaña neighborhood, which seems to be newly gentrifying. There were a lot of people out at night, so we never felt unsafe. Because of this, the apartment was slightly noisy at night. The apartment itself was on the cold side, and the heaters could have been warmer. This was more apparent at night than during the day. The hot water in the shower could have been more consistent. The bed was comfortable, and the apartment had an impressive book collection that added character and ambiance to our stay. One thing to note is that the apartment is on the third floor in a building without an elevator, so this may be something to consider when packing.