We did not have the pleasure of meeting Iris as she was away but she notified us weeks in advance and arrange for her friend Florian to greet us. The apartment has a great location, right next to the station (Atocha) - which is great if your train out of Madrid is at 7am. The apartment is spotless and we were provided with fresh sheets. We had an issue with the hot water but after contacting Florian, it was solved within minutes. Really great experience, I would highly recommend it!