Mercedes, the owner's sister, was very friendly, welcomed us on time, and was really clear and communicative. The flat was in a great location - a previous review said it was loud but we didn't find that at all even though it's right next to one of the main squares in Madrid. The decoration of the flat was sort of faded glamour - we loved the old furniture and little cracks in the ceiling but it might bother some people I guess. They left us a bottle of fizz in the fridge, which was lovely of them, and provided us with loads of maps and guides.

Our only tiny criticism was the air conditioning which wasn't great in the bedrooms. One room had a fan which redistributed the air and didn't cool it, and the system in the main bedroom was also really basic and only worked when the window was open. It sounds petty but in Madrid in the summer you need air conditioning to cool you.

Other than that, I wouldn't recommend the place highly enough and me, my partner and two teenagers are really grateful to the hosts for a lovely stay.