Despite my strong interest in staying here, I unfortunately had to cancel less than 24 hours making the booking due to a family emergency that arose unexpectedly.
My grandmother passed away suddenly and I could no longer stay here. Despite this emergency and having booked less than 24 hours prior, they forced me to pay for 2 nights for nearly 300€. I was looking forward to staying here for one month and they refunded me for 28 days and refused to refund the whole amount even though I had an emergencies and could no longer stay. I was forced to pay for 2 days where I did not even stay there or check in.
These people are unprofessional and have no compassion or human decency for their guests. They will steal your money and hide behind their made up policy to avoid giving you a refund even in the most dire of circumstances and emergencies. I would encourage you to avoid booking with these people and find a Airbnb with more compassionate hosts.