On arrival we got stuck in the elevator, we asked the woman who was checking us in if we should go up one at a time, she said it was ok for both of us and we got stuck. My wife had a panic attack and it ruined our night. We then had to carry heavy luggage up 4 flights of stairs. The elevator problem seems to be a recurring issue in the building. We heard the neighbors complaining the next day, also the woman checking us in said she was stuck in the elevator earlier in the week. The air conditioning was also dripping water the whole time, we were told to put a pot under it so that it doesn’t ruin the floor, but we still heard an annoying drip the whole time and it was difficult to fall asleep. Besides that the apartment is in a prime location half a block away from the Gran Via. You just need to be cognizant that the elevator might be out during your visit and it is on the fourth floor