We arrived late 23:00, and host was, in 15 min. at the place, no extra charge, for return our fligh was late, the host arrange as to leave the baggage in their office for free, location is excellent, you can walk everywhere, is in the heart of Madrid, near a Metro, clean room, with everything you need. Wi-fi was excellent, TV, clean sheets. We didn't notice loud neighbours. Overall Excellent.