Photos of the property are very accurate and communication prior to check in was easy. We had trouble accessing the building from the outside when we arrived - the instructions provided were not working. Javier was prompt with his response however as he was not in Madrid and could not attend to us he gave me the contact number for his colleague (possibly Thianny). She was not very helpful at all, repeating the same instructions which were clearly not working. After half an hour we only managed to get into the building because a neighbour happened to be leaving the building and held the door open for us. As we arrived mid afternoon we were ok to wait outside for half an hour but had we arrived late at night this would have been extremely frustrating. The property itself was great for our stay and location is about 10 minute walk from the palace which was ideal. Having two bathrooms was very handy but unfortunately one rainfall shower didn’t work so we had to use the handheld shower head in that bathroom. Overall, good value for money for a long weekend in Madrid.