Location: Great. Walking distance to all the sights. On a street filled with tapas bars.
Apartment: simple and comfortable.
Host: Quick to respond. However, very rude and not understanding on arrival. We provided our arrival time at airport and she estimated our check-in time. Unfortunately, we were an hour late because we made a mistake in the metro. We got to the apartment at 9pm (dark out) in the rain. Once we arrived, we called and the first thing she did was yell at us telling us she waited for an hour and why didn't we call her... I tried to explain but she was so rude. I am from Canada, we can't use our cell phone in our underground metro, so I assumed we can't use in Spain. Once she came to the apartment to let us in, she yelled at us again, then says "welcome to Madrid" lol. I understand I should have messaged, however we were in the metro system (need to take 3 lines to get to location), we were 2 girls with big luggage, some area in metro, we had to climb stairs. We traveled from
Canada, had a 7 hour layover in Lisbon, we were so tired. A little understanding would be nice.
Also, we planned to use the sofa bed, we were 2 friends and wanted our own bed, that's why we booked this place. She told us that we needed to inform her if we wanted to use her sofa bed. It doesn't say that on the listing. If the sofa bed is included in listing, that means you can use it. She said it was extra charge. Crazy. It was not a pleasant start to our trip.