Javier had a nice set of diagrams that he emailed to us ahead of our stay so that we could familiarize ourselves with the area around the apartment and the metro lines. He tried his best to be helpful around his busy schedule which often had him out of Madrid and out of contact. We had some serious issues with the wifi which caused us a great deal of stress over several days of our stay. Although Javier did his best to resolve the issue, the wifi was continually inconsistent. The apartment itself had a batchelor pad feel (not exactly tidy, not exactly welcoming, but perfectly functional), and it certainly wasn't a home away from home. The shower would sometimes run cold, and although minor, the lack of a trash can in the bathroom became a serious annoyance for us three girls as our stay wore on. Overall, the experience was of bare bones essentials but perfectly tollerable for those who only want a safe place to lay their head each night. And really, the location is really pretty great for people looking to tour the famous city sites and to experience a bit of the city culture like a native.