This is vintage Airbnb: not a commercial real estate enterprise, but a person of flesh and blood, vacating rooms within their own apartment so guests can stay there. This is how I like it best, and to be honest, I was sorry we didn't have the time to make a more lasting personal connection, because no matter how welcoming Carlos was, being there felt a bit intrusive.
If you're looking for a more hotel-like experience, where you can behave as a Karen and pretend the service provide aren't real people and expect them to bow to your every whim, please don't go here and book a hotel room instead. If you're just looking to couch-surf with a friendly person at little expense so you can catch your plane, like we did: don't hesitate.