Very easy to communicate with Marlen as she responds quickly to emails enquiries. She was waiting at the apartment when we arrived and showed us around. Malasana is a lively neighbourhood and there are plenty of restaurants, cafes, shops and supermarkets on the street itself. This apartment is located on the 1st floor and it can get quite noisy at night.
What made an apartment a 5-star place to stay is the host and Marlen is a 5-star host! My kids were not well the night of our arrival and Marlen was very concerned. She provided us with a taxi number to call and recommended two hospitals just incase we needed it. Throughout the day and night till the early hours in the morning, she checked up with me constantly to see how the kids were doing. In the end, we did have to go to one of the children's hospital for emergency treatment and Marlen came over to the apartment the next day to help us translate the medical report and provided fresh linens and bedsheets for the bedroom. If not for Marlen, I would have have felt utterly desperate and alone in a foreign city and I do not speak Spanish. But knowing that I can always give her a call anytime at all helped calm a very stressful situation. Thank you Marlen for everything!