We stayed at the property for 6 nights with a total of 7 adults at the end of April to early May. Please read this review because anyone expecting how beautiful this place looks on line to be as rewarding in person, will be extremely disappointed. We do not recommend this space due to our ongoing problems which created a less than ideal experience for our stay. Over the week, we experienced numerous problems that prevented a less than ideal stay.
Pros:
* Unit itself is beautiful and well-appointed in appearance.
* Comfortable beds, relaxing sofas, and nice bathrooms.
* Beautiful interior decor
* Responsive management team (but not competent, see below).
* Great location
* Weekday building security
Cons:
* Hot Water - One of two water heaters were regularly disabled, resulting in half our travel party having cold showers throughout the week. Repairs on the water heater required multiple visits and supervision.
* Property Guide - Lack of guidance materials on the property (e.g. how does the air conditioning work?) or the building (e.g. where to take out trash?) and kitchen appliances (how do the kitchen appliances work because the management company including their maintenance person did not know how to use the microwave, the coffee makers and other kitchen amenities).
* Air Conditioning – Thermostat and AC controls were not working. While the management team noted that there's an app to control them, they did not know how to work the app and never submitted the app for us to download to control the apartment temperature despite stating they would. Therefore, our apartment unit was hot and the only way to cool it was by opening all of the windows thus bringing in gnats into the place.
* Noise - Plus with such a loud location, keeping windows open only made sleeping more difficult at night with the noise.
* Guest Toilet - One of the toilets was missing a flush plate and was continuously running.
* Motion Sensor - Some hallway lights were only controllable via motion sensor with no physical switch, and would frequently turn on by themselves with no motion with a clicking sound throughout the night.
* Microwave Oven - Built-in microwave unit would fail to heat anything beyond 3 seconds before turning off. Hack was calling maintenance to move the microwave from the master bedroom into the kitchen.
* Living Room Leak – During the rain, the living room corner ceiling was leaking water which required clean up.
* Kitchen Dishware – Silverware sets were incomplete, missing or broke while using. Several porcelain cups had broken handles and were cracked, and barely useable. Dishes were not microwave safe.
* Property management – While they were responsive, no one knew how to use the NEFF brand kitchen appliances, oven, coffee maker, etc. which prevented us from using the kitchen as intended.
* Keys – Only two keys were given and keys were required to both exit and enter the apartment, this was challenging given we had more than 7 guests staying in this location.
* Bathroom Amenities – We recommend your bringing washcloths, personal toiletries, purchase tissue boxes, bring soap dishes, etc.
*Cleanliness – Dust throughout the apartment, especially wardrobe cabinets which was only recognized when putting away the clothes.
*Property Maintenance – General neglect towards repairs – loose shower handle, fused chandelier lightbulbs, cracked, broken incomplete kitchenware, the door to one of the bathrooms was not on a railing and unable to slide.
Conclusion:
Ultimately, we made the most of the apartment space and enjoyed Madrid, but the property issues tainted our stay and created undue stress for an international vacation requiring us to lose invaluable time dealing with the multitude of issues. The apartment is not as advertised with the exception of its location and external cosmetics and space. Highly recommend a hotel on the same street as multiple options are available. This review is not meant to disparage anybody but to warn anybody expecting a classy experience and comfortable trip. We do not recommend staying unless you receive confirmation that the above mentioned cons are addressed and resolved.