We didn't get to meet Melvin but the apartment was exactly what the pictures showed! It is small but perfect for a couple and had everything you needed (towels, hairdryer, iron, etc)! Melvin's assistants were helpful and even allowed an earlier check in greeted with complimentary wine which was great. Place is steps away from Gran Via, many restaurants and shops. Communication was easy and Melvin was very responsive and helpful with all of our questions/concerns. He even held our bags after check out as we had a late flight and organized a taxi for us back to the airport which was super convienient. Place is above a bar but surpringly not too noisy! Shower is a little small but doable, AC and wifi worked great. Overall great stay and would reccommend Melvins place!