The host was quick to respond to any questions or concerns my wife and I had. She was not there during. She arranged for the door man to have our keys when we arrived which was very helpful. Unfortunately, even though the air conditioning is listed as one of the amenities, the host was unsure of where the remote is located to turn it on. So we were without air conditioning during our stay, which made for some hot nights. We did open the window in the bedroom, it helped a little bit. Also, the door to enter into the apartment is difficult to open. The host did provide us with instructions on how to open the door, which was helpful. The location is in a quiet area, however it is far from the main attractions.