Victor was very helpful during
Check-in and kept in communication with me. He met us at the apartment to provide us the keys which was very helpful. We had had a bad experience at an apt in Barcelona because no one was there and had to wait a long time for help. Victor also gave us recommendations for places to go and ways to get from the train station to the apartment.
The apartment was great and clean. The only thing that I would say is that because it is a penthouse, you will need to go up several levels of stairs to get to it. There is no elevator. This can be a problem for someone with a lot of big luggage or has physical limits.
Mark