What can I say, Bilal was a lifesaver. The morning we checked out we realized we left our passports back in the room, thus missing our train. As soon as Bilal received my message he raced over to the apartment and let us back in and even let us nap an hour past our check out time, since we barely slept due to our fear of missing our very early train. The location is amazing, we barely needed a taxi. Bilal was very accommodating and understanding. I highly recommend him!