I was not able to see the host personally but her assistant was at the apartment as soon as we arrived. She was friendly and took the time to explain everything to us. This place is really in the heart of Madrid center, 2 mins walk to Sol metro station, restaurants just outside of the building as well as souvenirs shops and pharmacies. We were impressed with the size of the apartment, bigger than expected, clean and equipped with everything you need. Only downside, it’s on the four floor with no elevator which is good for exercising but challenging to do with 3 kids, luggage and a stroller. Overall, it was a great stay and we were very satisfied. We will definitely go back to Carol and Ivan’s apartment in the future.