The company was great communicating regarding check in. We arrived a little early in Madrid and requested an early check in, they informed us the house wasn’t ready but we can drop off our luggage at their office (which we did). When we arrived at the office the customer service was non existent. We went to the house at the 20 minutes after the check in time and the cleaning lady was still there (she had just started) she left the house over an hour after our check in time.
The house has a few bugs and could be cleaner.
The location was great and the check in process was not the easiest but that wasn’t a problem.