There was a very rude lady, who attended my luggae that I kept at the house luggage service - First of all - they charge by the bag! Second of all, if you lose the tag, they will charge you extra for it. THIRD OF ALL if the LADY DOES NOT LIKE YOU, then she will make sure you SUFFER. The highly rude lady at the bag support refused to give me 5 euros of change and for which I had to walk extra mile to buy something and get her the desires change - ONLY BECAUSE she had a little inconvenience since I forgot the tag! Highly unprofessional and a clear PERSONAL ATTACK on me.