This apartment is in a central location of Madrid ...Gaby was responsive to all my messages ..but upon entering the apartment i noticed a lot of scuff marks on the walls and definitely in need of a paint job ...the apartment didn’t have a lot of personal touches and seemed cold and uninviting. The couch in the living room has seen better days ..has rips in it and is very uncomfortable. The bed linens were very minimal and could be better . There are no instructions on how to use any of the appliances in the apartment . I took i less than 10 minute shower.. when it was my husband time to shower he was left with no hot water..we were told by Gaby that once the water heater reached a certain level..the water would no longer be hot. It was hard to sleep because there was a lot of noise from the street below.. also the toiletries supplied were not good at all . The apartment was clean