Booked place for our visit to Madrid - 4 nights. Cannot recommend. We would give it 0 stars if we could. Our review is worth a read if you are considering this apartment: Tried to contact the hosts prior to our flight from Granada. No response from hosts after landing an hour later. Attempted again while leaving airport. Still unable to reach them. Attempted third time when we arrived at the apartment because we had problems with the 4 keys and 3 locks on their door (Phillip from Lafayette, Oregon July'18 also mentioned the locks). Again, we were still unable to reach them, still no response from any of our earlier messages. Finally, after 5 minutes of struggle, we managed to get the door opened and found the place to be disgustingly filthy. Attempted to contact hosts a fourth time, and got voice mail, left a message to call us and that we were leaving because of the issues we saw. Cleanliness: - Walls in every room of the apartment were dirty and riddled with scuffs, walls even had small debris like food stuck to it. - Multiple black/brown stains on main rug in the combo dining/kitchen area. Looks to be either gum goo or fecal matter stains. You would not want to walk on it without shoes. - Dining table chairs had stains that looked like blood or wine. The hosts told Airbnb that it was “glue”. Never seen red glue before. - Beds and linen were outdated, worn, and horrible; actually sat and on them to check. - Water damage and mold in the corner of the ceiling in the bathroom shower area. Airbnb questioned us on whether it was actually mold. We have cleaned our own bathrooms millions of times and know what mold looks like. Regardless, should have been cleaned. See review (Eugenia from Milwaukee, Wisconsin July'18). Evidently, this is exactly what she saw. Apparently issue has not been addressed since a 1 yr. ago. Took her 1 night before she decided to leave and find another place to stay. - Small pieces of food items in fridge like cheeses, led us to believe that the fridge may not have been cleared and cleaned. - And last, but not least, the vilest and most disgusting thing we noticed was what appeared to be fecal matter in the tub. How do we know? Believe us; most people would recognize it when they see it. Hosts told Airbnb that it was a piece of ceramic or tile. Ask yourself if you can differentiate between a piece of broken ceramic/tile and fecal matter. Perhaps the cleaners had not done a good job, but that’s not our concern. Responsibility of hosts to prepare the place for their guests prior to their arrival. Having tried to contact the hosts numerous times with no success, we decided that we needed to leave. Fortunately, we were able to find a hotel that same day. Ended up at boutique hotel (2 rooms, outstanding service, right in the city center, truly walkable, never had to take bus or metro) for a little bit more than this miserable place. After check-in at hotel, and while eating a late lunch at nearby restaurant, we finally received a message through Airbnb hours later from hosts - "We did not have WIFI until now". Free WIFI everywhere and is not required to make a call to us per our request from our multiple messages. To say that the hosts were unresponsive is an understatement. After we opened case with Airbnb, we received second message from the hosts indicating that they had photos and that our assessment was based on “subjective feelings”. Somehow their photos would prove that we were lying and that we desperately wanted to put ourselves through the hassle and inconvenience of finding another place to stay in a foreign city at the last minute. We were there and they were not, not sure how they could have taken photos. If interested in viewing our pics or vids, just contact us through Airbnb or email us at buimindy at g mail. Lucy from Vienna, Austria (April'19) also noted issue with cleanliness, “not up to par”. Location: Apartment is not close to city center. Some reviewers mentioned how location is so “ideal”. It is far from ideal, unless all you want to see is the park. We ended up on quiet street in front of Congress Building at the center of the city. Map it, see for yourself. Reviewer (Jennifer from UK, May'19) noted location was an issue for her. Value: Terrible value, failed on cleanliness, wouldn't stay if it was free. Prediction on hosts' response to this review: Step 1 - Disagree. Step 2 - Suggest that we look at hundreds of wonderful past reviews. Past reviews can be helpful, but only if they are truthful. Are the past reviews authentic, real, legit? In hosts’ own words, many reviews were from “family, friends, and colleagues” (hosts’ response to Lucy from Austria, Vienna April'19). What we experienced did not reflect what was represented in the listing. It was the exact opposite; dark, small, poorly maintained, dirty and dingy. Step 3 - Claim ignorance because they were not informed. We have noticed these responses from the hosts for many of the negative reviews. We don't think they can claim ignorance with us since we repeatedly tried to contact them to no avail. If you read the hosting standards for Airbnb, the hosts FAIL miserably for items listed under Authenticity and Reliability. They get a pass on Security. Anyone attempting to break in will likely to be confronted with the same difficulties we had with the locks. They should not be designated as SuperHost. We hope hosts will use some of the money they took from us to actually clean the place, and as Airbnb put it,...”spruce” it up.