Miguel was easy to contact and communicate with before our arrival in Madrid. We had his cell number, and he also answered questions by email ahead of time. Miguel met us at the apartment when we arrived, which was very helpful. The apartment and amenities are extremely nice -- move-in ready. It has absolutely everything you would need to actually live in Madrid. The location on Plaza Chueca is the best -- centrally located in Madrid. Even though it is literally next to the Chueca Metro stop, we walked everywhere or took cabs (cheap in Madrid) because of the central location of the apartment.