We were made to feel very welcome from the start, and the flat itself is beautiful. The space is used wonderfully, and my partner and I were very impressed with the comfortable bed and spacious walk-in closet that gave us plenty of room for all our things, suitcases included. Oscar and Vanessa and Elena left us plenty of helpful tourist guides and a map of Madrid with useful tips pointed out on it, like the best place to view the sunset. Would have no hesitation in booking again!