What I love about the airbnb system is that you dont have to deal with Hotel issues and usually the host provides a safe, clean environment for the guests. This time it wasnt the case, I asked for an early check in that the host agreed on previous booking the unit, 3 days before the trip the host changed the time of my check in, but later they said it was ok, and I learned their airbnb account is managed by several people since they have other places for rent, what made the communication even worse. When we arrived, I ran into the previous guest and had to wait more than an hour to get the check in done by the cleaning lady while she was doing her job. The product the lady used to clean was incredibly strong and hours later when I went into the unit the chemical smell was so strong that I had to clean the floors!!! the host apologized and offered to reimburse the cleaning fee, but they never did it. I had to open the windows, even when it was like 5°C and sleep that way since the smell was just awful! Next day, we slept with windows opened and the smell was less horrible. That night I wrote to the host asking if we could do an hour late check in since we couldnt had the stuff we suppossed to do the day we arrived cause the delay, the host never replied, however I got a 6am message asking for a 5 stars review, sadly with such a horrible experience Ive been generous by giving them a 2 stars review. Its the worse airbnb experience we have had in years using the service.