Borja, this was my first and last AirBnb try. After 10 long hours of international flight I landed in Spain. I immediately called “Javier” who I assume manages your property to ask how/where should I get the keys for your place. He asked me if I hadn’t received a message from Airbnb (obviously not as I was on a long flight) because the reservation has been cancelled.
I can’t begin to express how difficult is to land at night in a foreign county and city, with my wife and young kids without knowing where to spend the night.
There is no excuse that can justify or broken water pipe that can’t be fixed in order to honor your commitment to your guests. Very bad service and very bad emergency management.
Can’t recommend.