Patricia welcomed us , she was very nice and she explained us everything we needed to know about the house. The communication was great and quick , they kept our luggages as we had a late a flight . The house is big enough for four people and the location is great too , not even 10 minutes to reach Puerta del sol and the metro is in front of the building. The house has everything you need and the WiFi was good too . I would definitely recommend this place when in Madrid !