Communication prior to check in is superb. Check in is easy and we were met by Dean who nicely showed us around the apartment.
Apartment itself is very stylish and clean. Has everything you need and the bed is comfortable too.
Location wise - it’s in a backstreet which some feel can be a little shady, but not once did we feel unsafe...everyone is just going by their daily business. It’s very close to 2 metro stations with supermarkets if you need, so it’s perfect!
Highly recommend this real great place if you ever visit Madrid!