Apartment was beautiful decorated, it was clean and had everything we needed. Location wasn’t perfect, but public transport was close, so it wasn’t a problem.
The problem was a host! They have self check in, which for me is not a problem. The problem was they switched our apartment with apartment of another family, and ok - mistakes can happen! Jorge reacted quickly, and he gave us another one for the first night and said that tomorrow he will switch us! but that one was smaller than the one we paid for (we paid for apartment with bedroom, and for the first night we got the small condo where bed, kitchen, living room were in the same room). When I entered the room, I asked Jorge on the phone if he is going to give us a discount for the first night, and he said he will, and that we’re going to talk about it in the morning. The next day we waited for our apartment to be ready until 2 p.m. Jorge didn’t mention anything about the discount! Long story short - I asked him 4 times about the discount and he ignored my questions about that. I wouldn’t be mentioning his mistake about switching apartments here (even though it was annoying to wait half of the day for the apartment to be ready, and moving again), but I can not close eyes on this. I loved Madrid and will come back, but not to this place where host somehow doesn’t take responsibility for his mistakes.