We met Ines as we got to the apmt, but she had contacted us beforehand and answered some questions we had. She even made it possible for us to occupy the apmt beforehand the check-in time, since our flight arrived at 9am in Madrid. Very lovely person! We loved her apmt, very cozy and well-maintaned. It is located within a very short walk from Plaza Mayor and Puerta del Sol. Would definitely stay there again!