The location is awesome, about half way between Gran Via and El Retiro park. We loved walking from there to the rest of Madrid. Several of my friends recommendations for tapas were within a few hundred feet!
We did have a few issues, no one’s fault and Gorete and Alicia worked hard to resolve them.
The bed was comfy and we slept well, but be ready for a city that sleeps on a different schedule! If you’re an early to bed person perhaps you should find the suburbs instead as the crowds were just getting started at 10, on a weekday! We adapted and walked around at 10-11 and that also helped us sleep when we did crash at 12-1.
If you love to walk, and eat, this will be a great place to stay.