I've been using Airbnb for years, both as a guest and host, with few problems (check out my reviews). Until now, that is. I chose Laura's apartment because it was well-located and she described it as peaceful and quiet, which is important to me. Unfortunately the reality was quite different. From what I gather a new neighbour recently moved into the apt above and there is a shocking amount of noise from that flat, at all times of the day and night. The noise is audible throughout Laura's flat but is particularly bad in the Airbnb room. Laura knew about the problem but failed to mention it before or update her listing, in which case I would have found another listing. When I complained she was sympathetic at first. But then when I mentioned it again she sort of lost it and told me I could either leave or put up with it. Other more minor things that Laura mislead on were the size of the room and flat (both tiny) and the fact that she now has a dog. And on the last day she asked for a ten euro cleaning fee that wasn't mentioned when I booked. Overall, an unpleasant experience that has undermined my confidence in the whole Airbnb model.