Clotilde is kind and attentive. She pays great attention to details and will promptly solve any issues that may arise. On a few rare occasions I found myself locked out, I forgot my keys, and she came and rescued me quickly. She also gives great tips on where to go and what to see in Madrid. Mostly importantly, she knows the best French restaurant to enjoy while in Madrid! Make sure to ask and make time to visit it because it's a rare gem in Madrid. She keeps the flat clean and in perfect condition. It's close to the Metro Station Avenida de Guadalajara. Truly enjoyed my stay.