Alicia treatment it’s the only negative thing I have to say about the property and my stay in Madrid.
The property is a peatonal area. There’s no access with a car. Depending witch way you go you have to walk like two or three blocks.
This was my biggest mistake about renting this property. I spend about two week searching for a good property with the specifications that I need it because I was traveling with my 82 years old grandma (visiting for the first time Spain because it was her dream) and one of the things i was looking for was that it wasn’t in a peatonal way because she can’t walk long distance specially with the luggage.
I don’t recall seeing any where in the app or reviews that it was a peatonal area.
We didn’t have signal in the phones and we couldn’t get in contact with Alicia until an hour or so past our appointment time. I had a rental car and the GPS give me issues with the address among other circumstances that we had on the way from Sevilla to Madrid wish Alicia didn’t care and didn’t wanted to hear and wanted to cancel my reservation because I was running late. Alicia was very ruthless and cruel with us. When I was able to communicate with her I told her that I was going to return the rental car and go in a Taxi to the property because I got lost and couldn’t find a location to leave my family, it was already night time and a lot of people walking around plus the GPS not working because it was taking me thru a closed street… all the nervousness from the road trip, the traffic, lots of people walking around, we couldn’t be on time and we had to get there before 9pm this lady telling me that she was going to cancel if I didn’t arrive in 15 minutes. She could had been nicer and when I got in contact with her before going to return the car she could had given me instructions how to get there but instead she got mad because I was an hour late at that moment.
Finally we got there around eight thirty with a lot of difficulties to listen to her telling us that you don’t travel like that. That she was waiting since six and that we were two hours late… The only reason that she didn’t cancel even though it wasn’t 9pm was because I had to downgrade myself and begged her not to cancel the reservation because I was traveling with my 82 years old grandmother, she didn’t know the struggle we had to get there, she didn’t know how many years we were saving money to make the trip to her country, she’s no body to be telling people how we supposed to travel or not. We made a reservation that was already even paid before we got there, we paid for a service, an hospitality service… she needs to learn customer service skill and hospitality skill because she has none. She made it look like it was a sacrifice for her to be there waiting for us when it’s her job to do it. We could even smell the alcoholic breathing coming out of her about two foot away from her.
My advice for future clients… read the reviews…. Because the reviews tell the truth.
In the other hand, the apartment it’s well situated, very centric, nice view from the windows, the apartment space it’s small but it’s okay and reasonable size for four people. The bathroom it’s okay, be careful with the shower because the floor it’s slippery.
If it wouldn’t be for Alicia’s treatment I wouldn’t had any complaints. I really don’t know how she it’s a super host.