I had to plan a last-minute trip to Madrid for work, and I decided to use the opportunity to stay an extra 2 days to explore the city.
Luis was great: communications were always very quick throughout my stay and he was very flexible with check-in/check-out times.
Luis is super kind and welcoming, he gave me suggestions on things to do/see and wanted to make sure I'd make the most out of my visit.
The place was also clean and tidy; it's in a great central location, whether you plan to move around by public transports or you like to explore the city by walking like I did.
Overall, Luis made my stay much easier, stress-free, and more enjoyable! Highly recommended!