Modern flat in good location close to Gran Via, Plaza de España etc. Easy check-in by friendly agent. Flat mostly well appointed but could do with some additional cookware and utensils in the kitchen. Cleaning pack left was helpful. Unfortunately there were a lot of scuff marks on the walls - this could be easily sorted with a lick of paint. On arrival I was disappointed to find no curtains in the living room/kitchen area which meant I had no privacy and people could easily look in from the street and the flats on the opposite side of the road. When I enquired about them, I was told they were being mended and would not be returned to the flat until day 5 of my 8 day stay. In the end it was not until day 6 that they were returned. No alternative solution was offered in the meantime nor reduction in rate for the inconvenience and lack of privacy. It's a shame as it let down what could be a great flat to stay in