The apartment itself was really nice and having an outdoor terrace was difficult to find so this was a real bonus however, as we were travelling to the apartment we were advised that we needed to pick the keys up from a car park nearby.
The instructions weren't that clear and as we had quite a lot of luggage with us it wasn't ideal walking around a car park trying to find the person to pick up the keys. The front door to enter the apartment block was extremely difficult to open. So much so that we thought we had been given the wrong keys and even the neighbours had difficulty entering the building. In addition to this, the cleaner wasn't even able to open the door so it wasn't just us.
None of this had been communicated to us so we were outside on the street with all of our luggage trying to contact the host and liaising with their contact at the car park for 45 minutes before we were eventually able to enter the apartment block.
Personally, we feel if the apartment was this difficult to enter there should have been someone there to meet us or the host should have communicated all of this prior to us arriving in Madrid.
Overall the apartment was really nice and it was in a pretty good location however, with a bit more planning and better communication the check in process could have been a lot smoother, which is turn would have made the experience better. I would still recommend this apartment but would advise that anyone looking to book it insists that someone is there to meet them upon check in.