Javier was very polite over messages- I never met him. Our check-in time was pushed back multiple times until Javier just sent a friend to let us in, but he was very nice so it didn’t bother me much. The next issue for me was that I definitely booked the room for two people, but we were only given enough towels for one. The neighborhood is really good though, you are like a 5 minute walk from the Plaza Mayor, 20-30 minute walk from the Palace, Prado and Gardens.