Ana was very accommodating and very prompt with her responses. I do not speak Spanish, but did not have any issues communicating with her (with a little help from Google translate). The place is central, about 10-15 minutes walk to Reina Sofia and Plaza Mayor. The Metro stations are about 2 blocks away. A 24 hour supermarket is close by. A very good place to stay when exploring Madrid. Muchas Gracias Ana!