Marta met us at the apartment exactly as expected. She showed us around the apartment and made sure we were able to find and operate everything correctly. She provided us with a book in which the instructions to operate the hob and the dishwasher were printed in English for us. She provided maps and instructions for the local area. We asked for specific information about a pool and she gave us 3 ideas with detailed instructions on how to get there. She responded quickly to emails when we asked questions.
The apartment is within walking distance to all the museums we wanted to see. It is extremely close to the Reina Sofia - an easy 5 minute walk. The supermarket is another easy short walk. We never took the metro because everything we wanted to see was so close. The apartment is in a neighborhood with many families. We felt like a local!
The apartment is very clean and feels brand new.