Honestly we dealt with trying to find a new place to stay/refund all day yesterday and it ridiculous. There is NO heat so do not stay during winter. It’s freezing. We were willing to overlook this since it was listed as a non amenities item (however that should’ve been actually listed in the posted). We tried to warm up with a shower and the water ran cold in a few minutes. Without hot water or heat we had to leave. Not to mention the dirty comforter with hairs all over it. This place is really cute visually but communication was poor when we actually had a problem and we were very disappointed. We paid a lot and struggled to get a refund. It was a huge headache, just stay somewhere else.