I will start with the good stuff: Micol's place in Madrid is gorgeous. It is very modern and stylish. There are lots of restaurants nearby and the apartment was quiet, as advertised. However, I was very disappointed in the lack of communication from Micol. She did not respond to my two initial messages, leaving me to wonder if I actually had a place to stay or not. Finally, after I contacted Airbnb support for help, she responded to me, saying that all was set for my check-in and asking me to message her on my arrival day when I was 30 minutes away and that she would meet me out front. I sent her a message on my arrival day stating that I was 30 minutes away, as she had asked me to do. I arrived at her apartment, and no one was there. I had no messages either. I tried calling the number in her listing, but it went to voicemail. After waiting out front for about 20 minutes, she finally arrived to let me in and give me the keys. Another disappointment was that there was no breakfast, as advertised in the listing. There was coffee, but no milk, no juice, and no break, nor any food at all. I have stayed in over 15 Airbnbs in Europe and North America, and this was by far my worst experience at any Airbnb.