Beatriz's apartment is ideally located and looks exactly like the pictures - a very comfortable place to stay in central Madrid. The disappointing and surprising part of our stay was Beatriz's failure to meet us at the apartment at the agreed upon time. When my son and I arrived at the building we found buzzers for two apartments on the second floor, we were not informed there were two, and rang each buzzer with no one answering. After a few minutes I called Beatriz but there was no answer. I presumed she might be a little late but when she did not appear I called again, still no answer. This prompted me to send an email through air bnb and she called shortly thereafter saying she had to be at her job. Beatriz then buzzed us into the apartment remotely and said where the keys and wifi information was located. We were very surprised that she neither contacted us beforehand that she would not be at the apartment nor made arrangements for someone to meet us. This situation required us contacting Beatriz several times about the apartment - where was the washing machine, how did the heat work, etc. It also surprised me that the heat was controlled remotely by Beatriz, whom I had to contact when the apartment became very cold some evenings. Beatriz did always respond quickly, even on noche buena, put the heat back on, and informed me that the heat turned off when it reached 25 C (although it was 9C outside and th apartment did not feel warm). This was my first experience in my many years of staying in air bnb's that I did not have any control over the temperature in the home.