This was my worst airbnb experience so far. it was very disappointing that all the reviews here are so positive for the host.

We were supposed to arrive at the Madrid airport at 11pm and i have noticed the host for the late check-in and he said it was fine. however, due to the delayed flight, we ended up arriving at the airport at 1220am. of course i did notice the host that we would have to be late due to the delayed flight.

there was still no reply after we arrived the neighbourhood. so we made it to the front door of the given address. the door was broken and the ring as well! i tried to call the host but it was all going to the voice message.

we went to the mc donalds near Gran Via and waited for his reply. at around 0130am he finally texted me and said he would be there in 15 minutes. He showed up eventually but he didnt introduce himself. He looked so rush. He brought us upstairs and didnt even introduce his apartment but told us he had to leave for work.

the apartment is totally an awful place! Theres only a table lamp and no light at all. the front door cannot be locked! we can only lock our bedroom door. We left immediately because we felt extremely uncomfortable. That was a really rough night ! there was no available room at gran via and we had to pay extra 135 euros for the hotel room.

im really disappointed to have made this reservation despite the very good reviews here. would definitely ask for refund !!!!