I wanted to give this spot a 5 but couldn’t. Location was great. Apt was fantastic, spacious and super clean. Javier arranged for us to check in early which was great but once our contact left communication was horrible. Almost immediately we realized there were no linens ( or we couldn’t find them ) for the pull out sofa and left several messages. The heater in one bedroom didn’t work. The host knew that and asked for permission to have someone enter to fix. No one ever fixed. The second day the WiFi went out and again left messages. No one responded. It wasn’t until late our last night we got a message thanking us for our patience and that someone had contacted the phone company about the WiFi. Too late for us. Frankly had they responded and given us close suggestions for WiFi we may have understood but the lack of responses was not acceptable. To bad cause it’s a great apartment.