The check in experience was great, since we were traveling and were delayed 6 hours. We were in contact all the time. Since we arrived later than 0900 pm we had to pay 20 Euro extra as specified in the house rules. For me, the flat's location was perfect, very close to my family's here in Spain. It is also very well communicated, with a bus stop in the same street that takes you directly to Moncloa. We had a car so the parking place included in the property was a welcome extra!. The flat is very cozy, as well as both spacious and tastefully decorated. Beds are confortable and bathrooms and kitchen very clean. If you travel with kids the TV has the full cable package and also there are table games for their entertainment. I would surely repeat if the flat were to be available.