Diogo was more than willing to help out even when my plane landed early and I had no where to go in a foreign country. I communicated with him that I had arrived early and he had absolutely no problem with it and was still very professional in his communications. The instructions he left were very easy to follow and you felt that he wanted your stay in Madrid to be a great one. I will definitely be looking to stay at Diogo's if/when I come back to Madrid. Thx!