We had a very similar experience to Alice and her family (Reviewed June 2022). I had intended to not bother with a review as thought to just chalk it up to a set of unfortunate circumstances. However seeing Alice's review prompted us to write.
We had exactly the same problem with the internet and TV. Multiple ladies from the agency asking us to send photos of the cables along with lots of promises but ultimately no action. Additionally on check in we could get into the flat as there were locksmiths drilling out the lock. We were told 30 mins but this eventually stretched to 3+ hours. Finally getting access too late to enjoy our first night properly.
The host initially offered half the first nights stay as a refund, then upped this to a full night. We were happy to accept this but sadly the host despite further texts never followed through on the request. Leaving us no choice but to get Airbnb themselves to resolve.
Again as with Alice, had to contact the host to ask where to put the rubbish as no instructions provided. We were told to just leave it in the flat.
As for the flat itself, apart from the lift noise and late night footsteps & door slamming, it is comfortable and well located.