We didn't actually meet Fernando but he made sure there was someone to greet us. We arrived earlier than checkin and they had a place for us to leave our bags so we could stroll around and get lunch. The flat was just as it appeared on line. Great space for the three of us and it was wonderful to have a blow dryer and iron available so we didn't have to pack them. The location was fantastic and close in every direction to shopping and restaurants. The best was a chocolatier with churos and chocolate right outside our door. Very tastefully decorated and clean. Fernando also made great recommendations for our inquiries. This flat was a great value!