My girlfriend and I came to Madrid looking for great food, wine, and a comfortable place to say in the heart of the city. We found Ruben and Leticia's place and I didn't hesitate to book it. This was the perfect place to stay for us. The bed was comfortable, the apartment is spotless and has all the amenities that you need. The apartment is in the heart of Melasana, a neighborhood that is bohemian, hip, and filled with a very positive and energetic vibe. On our first night we opened the large picture window overlooking the plaza and listened to Spanish guitars and the general sound of the city. When the sun sets it is very charming. Outside the door you can walk in any direction and find charming back streets, shops, great food, tapas bars, etc... It takes only 7-10 minutes to walk to Puerta Del Sol or Plaza Mayor. My girlfriend and I have stayed in many places around the world and her one big need is comfort. She was very happy with the comfortable bed, the space for her clothes, the amount of hangers, blow dryer, etc...
In terms of communication, I can honestly say that Leticia was wonderful, accommodating, and she gave us recommendations for local restaurants that were spot on. I had the best meal of the trip based on the map that she showed us that indicated neighborhoods, or other things we were personally interested in. I am happy to recommend their place and without reservation I am planning to book with them again.