Carol was very nice when my family (2 parents, 2 young children) arrived, but our stay was only "average" or "fair". Yes, the description notes there is no elevator, but families with heavy luggage should be aware of the 5 flights up a narrow and hot staircase. The home itself is nice, with charming wooden beams and lovely bathrooms. Nice shower and sink area. But the air conditioning was very loud and leaked water on our beds while we slept! Sufficient for 2 adults and maybe 2 small children, but not more people. The location was excellent, lively and central. With some more work on amenities and decor, this could be a very nice flat to stay in some day soon.