Jose Luis was very welcoming! The apartment was generally dark, but I could open the shutters/windows in the bedroom [where the bed was supremely comfortable!] to let in light and air. The air was important because the apartment had some strong odors -- from a large pail of compost in the kitchen, & from mysterious sources in the entryways. Jose Luis was very receptive to my feedback about these details. I have full confidence that he will address the situation...plus I have a sensitive nose! [The odors didn't cause allergic reactions; I just held my breath in the entryways because I didn't like the smells.]