the location: fantastic. the apartment furnishings and space and comfort: wonderful (except for the sink faucet in one bathroom being loose and the counter in another bathroom leaning and separating from the wall). the host: slow to respond, spoke no english, no instructions or house manual in the apt, poor service. when we arrived at the apt, we realized that most of the appliances were not working (thankfully the cooktop and refrigerator were operational)--the washing machine, the dishwasher, the oven, the hood vent were all dead. when asked about it, haiyan offered no apology nor any effort to fix the appliances and merely explained that there had been a power surge in the building which had fried the appliances; she told me that there was a laundromat nearby which i could use. so now i had to spend precious hours of my trip to do laundry, when i had chosen this place for our group of 8 people because of the washer and dryer listed?? to her credit, once i made it clear that this was unacceptable, she had a new washer installed the following day. but no further effort was made to repair the other appliances, nor any compensation or apology was offered. we did have a comfortable stay at the apartment because it was so spacious and the beds and heating were comfortable, but the interactions with haiyan and lack of service make me hesitant to stay here again.