Communication with Pura by phone may be challenging but in person she is lovely and helpful. The apartment reflects the photos, and though Madrid is generally loud, this apartment is pretty quiet comparatively. The bed was comfortable and the bedroom was quiet and great for a good night's sleep. It was a little chilly in the apartment but Pura provides two space heaters. The kitchen is stocked with everything you would need. There is a TV but only has Spanish channels. The balconies aren't really for standing on, but provide a nice view onto the small street and restaurants below. The apartment is in a building that seems to only have 2 or 3 apartments total, and a staircase of beautiful but somewhat slippery wood. It is a full flight of stairs up, though it is considered the first floor. The location as others have mentioned is great. It's a 2 minute walk to the main street and 7-8 minutes to SOL train station which is in the main square of the city but you always have the Opera train station 2-3 minutes away. Madrid has a serious homelessness problem and upon arriving we did see some homeless people on the corner by the house. It was my first time in Madrid and I generally didn't feel safe anywhere but there is a quaintness to the area the apartment is located in, perhaps because the streets are empty and quiet unlike the rest of Madrid. It's in the neighborhood of the Palace. Overall we had a nice time staying at Pura's apartment, and in the unlikely chance we would be in Madrid again, we would ask to book with her again! And a note to vegans, don't miss YerbaBuena Restaurant just 4 minutes away for some of the biggest portions you've ever seen!