When first messaging Fernando, he was really nice and replied right away with most of the information about the checkin. Two days before we arrived, I messaged him the time my husband and I would arrive to his apartment, but he never replied. The day we arrived I messaged him an hour before our arrival (which he asked me to do) and also when we arrived to his apartment.. still he did not reply. We waited two hours and began calling the number listed, but a woman answered.I asked her how to get into the apartment and she told me to give her 10 minutes, which I did, but she did not call me back. I called again and after 2 hours of waiting, she finally told us that we are supposed to go to the front desk and ask for the key, which was not told to us prior to our arrival. We were supposed to meet with Fernando. We finally got into our room, it was nice, clean, very compact, and a bit warm. Fernando finally messaged me back apologizing and when I asked him how to work the air conditioning, he said that it is controlled by the building. So even though it was hot in our room, we could not do anything about it :-( every time we came back to our room it was so warm. The beds were not comfortable, it was a bit loud at night, and they did not have enough toilet paper for our stay. We really tried staying positive throughout our stay but there was just too many things wrong with the place. The biggest being the communication with the host during our arrival and the air conditioning. The other reviews were pretty positive about the communication with Fernando so this seemed very odd to me. Hopefully it won't happen again with any of his other guests.