Unfortunately, with this experience at Andrés and Coral’s place, my idea of the Airbnb community drastically changed. Since I joined the Airbnb in 2014, I never had a bad experience (in effect, I always gave a 5 to every single host) until I stayed in this property.
I never felt so mistreated being a guest in this property. Andrés is extremely UNCOOPERATIVE and UNSYMPATHETIC to the point that I feel very uncomfortable staying in his apartment.
The problem started even before arrival. One of the streets that gives access to the building is under construction and there isn’t a possibility of accessing the building by car (coming from Plaza España). Even walking with bags is not very uneasy. The host never bothered to inform that one of the main accesses to the property is under construction. This information should be included in the property description, showing DISREGARD to the guests.
Two hours after I entered the property, I sent a message to Andrés asking for an extra glass of wine. He immediately replied saying that he only provides one glass per guest (the booking was for two guests). I informed him that there was one glass of wine and another glass of desert (sweet) wine, and I would be happy to trade the glass of desert (sweet) wine for a proper glass of wine. He then said that he would exchange the glasses, which he never bothered to do… Clearly, the host demonstrated CARELESSNESS and STINGINESS when faced with a basic request.
However, the worst was still to come… On a Saturday night I forgot the keys inside the apartment. As soon as I realized it, I contacted Andrés through WhatsApp message. He was online when I contacted him. From that moment on, my conversation with him became very difficult. In effect, it was incredibly complicated to agree with him on a time for him to give me the spare keys. One of my last messages to him at 4h00 am I asked him until what time he would be available next day to give me the keys. He never replied. I checked into a hotel nearby. Only after I called him at around 9h30am, he agreed to meet me at 10am. Once again, Andrés showed his incredibly INSENSITIVE and RUDE side.
In addition to Andrés’ LACK OF PROFESSIONALISM, the property comes with other problems that is worth listing:
- Hair dryer is broken: it only has cool air
- Table lamp doesn't work
- Missing battery for the safety box (therefore the safety box is not available)
- The shades of one of the main windows don’t go down
- Only one teaspoon provided
I strongly advise you to AVOID THIS PROPERTY AND THIS HOST!!!!!!!!