Our family of 3 were welcomed upon arrival by our host who actually helped guide the taxi driver from the airport to the right place and gave us maps and advice on tourist attractions. She also arranged for our drive to the airport. The location was great close to several attractions and there is a tourist information office right outside the building. The apartment itself was spacious, well decorated and clean. It is very quiet even though the building is located in Plaza Mayor. The apartment was well equipped with all we needed which made for a very comfortable and enjoyable stay for us in Madrid. We would highly recommend this apartment.