Pilar was very responsive and helpful whenever we contacted her. The place was extremely clean and livable. The interior lighting is fabulous and the entire place is beautifully designed. We were in Madrid to see the art and it’s a bit of a walk to the Prado and other museums. We didn’t explore the metro system because we enjoy walking through cities we’re not familiar with. There are several supermarkets in the area, including a couple of organic markets. There’s a fabulous ice cream place a few blocks away, Toto hand made organic on San Pablo, and some decent restaurants. Check out El Social on Hernan Cortez, off of Fuencarral - excellent. Fuencarral is a big shopping street and is only 4 blocks away. It’s a very youthful neighborhood, lots of dogs and motorcycles so it could be noisy. However, there are heavy metal shutters that block out the noise when they’re closed and make it perfect for sleeping.