Prior to our departure we made contact with our host Dani and received useful information on the best way to get to the flat. All looked promising. On arrival in Madrid at 19.00 we telephoned our host. No reply. We tried several times and still no reply. Alarm bells rang and on reaching the apartment building we stood outside unable to make any contact. This is every Airbnb customer nightmare. After 30 minutes a gentleman came to the door. Apparently he was a friend of the host who asked him to let us in. We had not been informed of this arrangement or given change of contact details. The host did eventually make contact once on day 3 of our 4 day stay! This hosting was unsatisfactory and we may never use Airbnb again.
The apartment itself was well presented with two comfortable bedrooms. However bathroom, lounge and kitchen were small and some basic facilities missing such as No kettle or utensils. Two star