Raul was excellent and very accommodating and helpful - his english is great over text and he is EXTREMELY responsive to any messages or questions you have. He gave us a great recommendation for a breakfast spot to eat at while we waited for the place to be ready (and it was ready even earlier than expected), and then he even bought our breakfast!!!! Our stay was perfect - the apartment is small but definitely a good value for the money. It is in the perfect location, close enough to the palace to walk over there but also not in the middle of too much touristy stuff. It is also only one block from a metro stop and a taxi stand, which makes getting around very easy. It was convenient to have a washer in the apartment, which we took advantage of. There is also a hot plate if you want to cook, a hair dryer, and anything else that you might need. The bed was a bit firmer than we would have preferred, and the pillows were not great, but the air conditioner was very welcome and the apartment was totally quiet. We slept pretty well.