We had an interesting experience at this place. No one was there to greet us and the keys were simply left in the door which was fine, but the crib we had been promised for our baby wasn’t there, so we couldn’t put her down after a long journey. Felipe eventually brought us the crib and apologized saying he hadn’t been feeling well which we understood and it was all good. Day two we wake up to make coffee and there is spoiled milk in the maker and we had to figure out how to empty it ourselves and no fresh fruit or any other breakfast offerings like we were expecting. The hot water in the shower was intermittent and went off and on from scalding to freezing - we couldn’t bathe our baby. On day two there was no hot water at all and we couldn’t take a shower. Lastly on day two a dog appeared in the hall with no owner to be found and it kept barking and was very aggressive - we had to stay inside our room. No idea who’s dog it was. We had very little contact with anyone who worked there.