Oh where do I even begin!! From the start the hosts were super communicative! We arrived in Madrid early and the hosts allowed us to have an early check in that my family was all so thankful for after our long flight and jet lag. The cleaning ladies were still at the house cleaning from the prior guests. We were all so impressed with how thorough they were cleaning. Patti was so friendly! She gave us the keys and explained everything we needed. The apartment is simply stunning. So spacious and equipped with everything you need! The decorations are beautiful! There are even 3 full bathrooms! The Apt is in the heart of Madrid and within walking distance to just about everything you need, including the metro if you need to venture out. We were not ready to leave! When we visit Madrid again, we will definitely be staying here again!! Thank you Carmen, Dani and Patti!