Patricia's husband, Javier, greeted us at the building entrance. From there we had to go up 2 flight of stairs; take note of that. However, Javier helped us with our luggage and was very attentive to our needs, even recommended some restaurants and attractions. The apartment is exactly as described and very well cleaned. The air conditioner works great and is a must in Madrid at summer time. Location could not be better, right in the center of Gran Vía. I highly recommend staying at Patricia and Javier's apartment.