Our stay was here was soured entirely with our check out. Firstly, Mario is not the host that checked us in or out. Sylvia meet with us to give us the keys for check in and out. For check out we agreed upon a later time for meeting and she came in rushing us out, and what really upset us is how she kept accusing us of breaking the bathroom window latch. We spoke calmly to her while she kept accusing us of being liars. If you don’t want your experience in Madrid ruined, don’t book this Airbnb. Madrid is a great city, don’t pick an Airbnb that will affect your experience and for the same price you can stay closer to the city center somewhere with a stress free and friendly check in and out process.