Hi David,
I do hope that you could once in a while stop by your place and supervize your maintenance on your property. As you are aware, we ended up leaving 4 days before our original schedule departure date which made it difficult not only for you as a landlord, but for us as your tenants. Ever since we arrived, I dropped my wife and our two friends by the entrance and went to find a parking spot, which was kind of challenging. When I came back to the house, I could see on my wife's face the level of disappointment and frustration. To be honest with you and on her exact words she use to describe the property, "this place is a dump" and we proceeded to visit around. (At this point I have not seen the place) Please be aware that the place was in the process of been clean so we kind of gave it a break.
When I finally went back to close the day, I was the one disappointed, first of all, with how dirty the sofa bed was, how tiny the shower was, the stains on the wall, the condition of the dining set, and the fact that some of the linnens were wet and the "extra" pillows didn't have fittings to put them in, in fact, one of the pillows was in such a bad condition that I won't even call it a pillow. I don't even understand how you could call them "extra" when we upgraded to a group of 4 instead of 2. I am still questioning what does the extra charge is for when we upgraded. The last thing is that you only left 2 small toilet paper rolls for 4 people for 8 nights.... whatever... even as a courtesy, your management company should have set us with at least 6 rolls to get us going. I will cut on the kitchen supplies though; I didn't travel 6,000 kms to stay and cook at a hotel.....
Taking a shower was a big challenge and opened room to make a mess....
Please take action and invest in your money maker. Perhaps a new sofa bed, re-do the bathroom, new chairs for the dining set, better pillows and better linnens.
The place has potential but in order to change my impression you need to work on my expectations...
Regards
Cesar