Alberto was an amazing host: responsive, professional and friendly. He even carried my husband's very heavy bag up 4 flights of stairs to the apartment! The location of the apartment is excellent, in the old part of Madrid, directly off of the Plaza Mayor. Very easy to walk to all of the sites. I highly recommend this apartment. Only one recommendation: although the loft bed is very, very comfortable, it is a bit rough to go up and down the ladder in the middle of the night to use the restroom. We could have slept on the futon on the main level but the loft bed was so comfortable that we stuck it out!