Oscar was there to greet us when we rang - showed us around the apartment and made sure we had what was needed. No further contact other than I requested more tp which was promptly supplied (along with some treats for our last morning there). Apartment is cozy, clean and well stocked. I would stay there again - location is fabulous and although it is on a busy street the window opens onto a courtyard of sorts (laundry courtyard!) so it was very quiet at night.