Rotem was always very nice and easy to communicate with. She welcomed us in person at the apartment and explained the most important things, which we found a nice gesture. The apartment is located in a very great place. You can access mostly everything by foot, without having to walk a long time. Around the apartment there are a lot of different restaurants and bars. It is also a very clean and neat apartment in a quiet neighborhood. A big advantage was also, that we could check-in earlier and check-out later. We would recommend this place for everyone planning on doing a City Trip to Madrid.