Beautifully designed flat but poor communication and management. The flat itself was beautifully designed and as shown in the photos. However, for our 8 person reservation, it lacked pillow, towel, and sheets for the 8th person. Our requests for even a pillow went unanswered during the duration of our stay. We asked for 1 extra fan as it was 39 degrees in Madrid during our stay and the flat had no A/C, and this too was denied. Horrible management and even worst communication. Would not recommend.