Gorette was so accommodating from beginning to end. She responded quickly to questions and was so wonderful to allow us to check in early. Alicia personally checked us in and really made us feel welcome and even called a cab for our departure, which we very much appreciated. The location is superb for walking Madrid and felt very safe. The only reason I am not giving 5 stars, and I realize this is not in the control of the host, but both nights we were there were very loud outside. The noise started about 11:30 and lasted though the night and early morning hours. If you are a younger person and you are partying during these hours, you will not mind. However, for us personally, it's essential to get a decent night's rest so that we can enjoy the city we are visiting.