The host did not meet us directly, but through a representative. On arrival we were asked to provide our passports to be photographed, but we did not feel comfortable doing so. We were told this was the policy of the company “Minty Stays”. However, we found it confusing that a company can use Airbnb as a platform that includes verification and still have their own policy demanding further verification on arrival. On the other hand, the apartment was true to the pictures, very clean and the location was amazing! Ignacio was extremely easy to contact, responded quickly and was eager to help with tips and suggestions. In addition, he allowed us to extend our stay in the morning as our flight was in the afternoon. In total, a great experience except for the situation with the passports!