Carmen was a fabulous host and her communication was great. The apartment is located less than 5 minutes walk to the Metro, easy access to all the Madrid sights and on a great line to take day trips to Segovia or Toledo. Carmen even had her Dad come over when one of the lights didn't work to fix it straight away. Remember you're in a city so it is a bit noisy but the location and experience is so worth it. I'd highly recommend!! Our family of four had a fabulous stay! Thanks Carmen