This was our first trip to Spain and first experience using Airbnb. Oihane was very helpful in her communications with us prior to the trip, and upon our arrival. She offered advice on travel options from the airport and how best to communicate with her. That turned out to be very important as we had a delayed flight into Madrid that caused us to miss meeting her at the apartment. She had prior travel plans that same weekend. However, we had a contingency plan and her neighbor was available to meet us and let us into the apartment. Oihane stayed in touch to make sure everything was ok.

The apartment was just as shown in the photos, and we were very pleased with it. The location was wonderful for exploring central Madrid's attractions, as everything we wanted to see was within reasonable walking distance. Oihane left a lot of helpful maps, tourist information and her personal recommendations for restaurants. Staying at her apartment gave you the feeling of being a part of the neighborhood and not just a tourist.