Caesar was very helpful - carried my daughters extremely large (semester abroad) suitcase 4 flights when we arrived and when we left. He made reservations for us - taxi - food & whatever we would need. The location was perfect. He has many locations and the one we stayed was most ideal for us. It was walkable to everything we wanted to do and since we were out all day - no big living space needed. Lots of treats for the kids - NYE party hats and very clean.