Important! This was my message to airbnb after my stay:
First of all he didnt answer me since I wrote to him on the app when I booked the accomodation, a month before my stay, and also the day before he didnt answer to me, I had to reach airbnb to advice him to answer my doubts.
Then when got to madrid, the keys were not outside where he said they were going to be.
I contact you (airbnb) and you took 3 days in answering me back.
Tried to contact him and when I got to contact him, he took half an hour to come meantime me and my old parents had to sit down on stairs in the stairway outside of the flat, when it was really cold and quiet late.
On top of this I am a little bit dissappointed with the place and the welcome.
When he arrived in his car, he called me outside from there, instead of park and come to open the door and explain the things.
Gave us the keys, and stay in the car outside, meantime I was checking the room.
After I went outside again and ask him some questions, then was when he actually parked his car and come to solve this doubts I had, altough he seemed a little bit in a rush, and didnt explained properly, I had to reach him couple more times during that evening cause he didnt explain the things properly.
The flat was really dirty: walls, the kitchen , there was dust everywhere, and plenty of stuff broken, missing light bulbs, hairs from other people in the bathroom.
The oven was greasy, sauce pan as well. I couldnt use the oven or dishwasher as the marks of the knobs were erased so I didnt know what each button or knob did, what temperature I was setting it to. Not instruccion for this.
Humidity on the walls of the kitchen with mould, shower door didnt close or open, is bloked, my parents couldnt go in confortable, I could feel the cold air coming in, meantime I was having shower.
Missing the thing to put the towel and the toilet paper on the bathroom.
At the entrance door there was a little window that it couldnt be close, it was holded with tape. All this you will be able to see on the pictures that I will send you.
And before you tell me that I didnt contact in 24 hours as your colleague, I did it as I said before, when I arrived even before entering the room with the keys problem, but there was not answer, and it was on monday whnlen she wrote me back that I actually told her the rest of the problems.
I have asked for the return of half of the money and the host didnt want to give it to me back, so I have been waiting for you to solve the situation.