Prior to booking, we had agreed upon on an early check-in time. When we showed up, we were told the apartment still wouldn't be ready for an additional four hours and the prior guest had not checked-out. They were not in the apartment when we arrived, but all of their stuff was and they still had a key. We were under the impression that the women who let us in would stay with our stuff until the prior guest checked out. That wasn't the case. We came back an hour soon after to find our stuff left unattended in an apartment still accessible to the prior guests.
After that we requested to be moved, roughly 3-4 hours after our initial check-in we were finally moved to another Airbnb in their fleet. Wasted a good amount of our afternoon.
We know it wasn't their fault but we felt it could have been handled better.
From our brief time in the apartment, it did seem to be clean, look like the pictures etc. Wish we would have been able to stay in it since the next one was less appealing for us.
Overall though, Andrea and Daniel (and everyone else we dealt with) were very respondent, friendly and sympathetic to the situation. Would recommend despite the mess and confusion.