The apartment is very accessible-you can walk to Puerto del Sol, Plaza Mayor, or you can hop on the Metro Gran Via stop which is only a few minutes walk away. Everything is clean and comfortable. We traveled with our toddler and felt the apartment is family-friendly. A pack-n-play is available and the washing machine came in handy. Laundry detergent was available, too. Our luggage was delayed a day and Luis helped us arrange its delivery to the apartment. Luis is very hospitable and helpful. We recommend this apartment for a stay in Madrid.