Jose's sister Mercedes was a great help to us during our stay in Madrid. Check-in was simple - Mercedes met us at the apartment at our agreed upon time. After welcoming us to the apartment with a bottle of cava, Mercedes proceeded to introduce us to Madrid and, more specifically, our surrounding neighborhood. The apartment was as described - homely, decorated with nice artwork, and prime location just south of Plaza Mayor. Check-out was also seamless and Mercedes even arranged for a cab to pick us up upon our departure. Thanks for the great stay!