Our experience in Madrid was wonderful. The apartment was exactly as described in Airbnb & well equipped with everything that could possibly be needed..including the welcome bottle of wine, treat & bottled water...the location was perfect..walkable to everything & near plazas for lunch, drinks etched, as well as markets. But the absolute best thing about the apartment was Gorete. We had major complications with flight delays & luggage loss for 2 1/2 days..Gorete became the contact person for customer service at the airlines ( we didn't speak enough Spanish) & Jesus the concierge delivered our luggage right to the apartment. Gorete gave us directions to a dept. store for replacement clothes & items ..& checked in often by text, even after our luggage arrived. She met us at the apartment when we arrived & also stopped by another time (we were out)..the packet of instructions that she left was extensive & complete ..telling us everything that we needed to know..Gorete, the apartment & Madrid were amazing. I would highly recommend her as a host & the apartment.