Mercedes is a really lovely, perfect host. Very considerate and organised. The flat is very easy to reach, and literally everything you need is provided. From an emergency iron, to complete directions on places to see, where to eat and how to get there.
All this without speaking English! Obviously I don’t speak any Spanish.
I decided on a last minute visit to a trade fair in Madrid and lost my phone on the way to Madrid, and was rather frazzled, but Mercedes came down to get me. Asked where I needed to go and what I needed to do and did her best make everything else about the trip as easy as possible. I highly recommend her place.