Carmen is polite, kind, and very responsive. I needed some assistance that she was unwilling to provide, but her level of professionalism did shine through. As a woman traveling alone, however, I would encourage her to make sure the lights at the apartment's entry are fixed immediately as trying to get in the dark was a bit off putting. Furthermore, the broken out window in the entry way did not feel so great. Although it was highly unlikely that a person could gain entry from such a small window as well as the placement of said window, it gives an optic of unsafe surroundings that I did not appreciate. Finally, the apartment is approx. 112 steps up and is in the hidden white door at the top of the stairs. This information is helpful if you are checking in without a host as I did. Going up, you are expecting to open one of the wooden doors, realizing it is the door that looks like a broom closet was a surprise. A stronger more secure lock would enhance this apartment's security features.
Carmen's actual apartment is nice and clean other than those small and very fixable issues. Had those issues ben resolved during my stay, as requested, I would have nothing but positive comments.