This was our first experience in an Airbnb apartment. We usually stay in 4- or 5-star hotels, so we came in with high expectations. This also was our first time in Madrid so we really didn't know what to expect. Well, staying here was definitely the right decision! First, Vanessa was great at answering all of our questions, she is responsive and friendly. We arrived earlier than expected and they were very flexible about letting us in before the official check in time. The location is fantastic. It's and easy walk to nearly all of the major Madrid sites including the Prado, Reina Sofia, the Palacio Real, Retiro Park, Plaza Mayor and more. The apartment had everything we wanted: it was modern, spacious, clean and very quiet. Even the AC worked great! We were SO HAPPY with our stay...thanks Vanessa and Elena!