Helena is absolutely an excellent host who is patient and easy to communicate. I booked Helena's home for our clients and they absolutely loved staying at the penthouse, and they vote it to be the most beautiful vacation home that they've stayed in Madrid, especially with the convenient location and fine restaurants nearby. Ines who greeted our clients was patient and friendly as well, even though Meng's family was not so great in English, she managed to introduce everything patiently upon arrival. Thank you very much for this great experience and wonderful home to our clients :)