The area is great, the apartment itself, though a bit difficult to access given the off entryway, is actually nice. Their check-in system is VERY antiquated and inconvenient. They want an exact time of arrival, they’ll harass you daily until you give them a set in stone itinerary. They will also harass you if you’re even a second late/lost.
Their check out system is also AWFUL. You’re instructed to leave the keys in the apartment, however, the hallway also locks which creates the potential of you being trapped in there if someone else locked it. Sadly we were trapped in the hallway for an hour. We called all of their emergency numbers and contacted air bnb, who also couldn’t get a hold of them. Eventually I crawled out through a small window and climbed a wall to break into the apartment for keys.
When they finally responded they said they had not received calls or texts from anyone. They totally gas lit us and we’re not apologetic at all. All they asked was “so where did you leave the keys”. Such a terrible response to the situation. It looks like they have quite the record of being unpleasant and lucrative if anything doesn’t go as planned. Oh, and there was also no hot water which they were inattentive about and refused to give me money back on. All three days were “cold water shower days”.
Such a shame too given the great location and the space itself. They need to be introspective and see that there are improvements to be made