We stayed in the apartment from June 10 to June 14, 2016, with our 16 year old granddaughter. Even before we started our trip from the U.S., Diego and Eliana contacted us by email and offered to assist us in arranging visits to museums and other sites, and to arrange for transport for us from the airport. We had researched other ways to get from the airport but their service was reliable and and even less expensive than Uber. Diego came to the apartment shortly after we arrived and made sure we were comfortable and answered any questions we had at the time. We did have some questions later and emailed him, and he answered us promptly. The apartment was newly furnished and decorated, and we were extremely comfortable. We also loved the location - it was walking distance from the Prado, the Reina Sofia, the Thyssen, the Botanical Gardens and the Retiro Park, as well as almost every other major attraction. The neighborhood was vibrant and we always felt safe. There are lots of choices for eating, drinking and shopping, including a terrific bakery right around the corner and several markets where one can purchase coffee, juice, bread and other basic foods. We hope to return to Madrid and when we do, we would definitely rent from Eliana and Diego again.