We leave this apartment with mixed feelings. The apartment itself is set up very nicely and had nothing else gone wrong, this would be a very good review. However, unfortunately this was not the case.
The air con above our heads in the bedroom was leaking, we found a number of roaches (including one in the empty fridge…), the latch on the door to the balcony was broken and the electric hob was cracked which made us nervous to fully utilise it. I informed the host of all of these problems on the first and second day we were at the property, for them to send on the fourth day, 5 different people out to come into the apartment, all at different times with no warning, which disturbed my partner who was working in the property taking meetings through the day. Only the door to the balcony was fixed on this day (this took an hour of hammering and banging). They said they would come back the next day to fix the aircon but this never happened, despite them saying on two separate days that they would be coming that day; the other issues mentioned were ignored.
Finally they confirmed they would fix the air con on the 6th day, I asked for plenty of notice of when they were planning to come to fix the air con, for which I received no reply until 1pm when they said they were downstairs. When I said it was ok for them to come up (within 10 mins), no one came for 40 mins so eventually I just asked that it was fixed after check out. You also have to sign a document agreeing to leave it clean and tidy but little to no cleaning products/equipment is provided: no vacuum, washing up liquid, detergent etc.
If we didn’t have any of the problems with the property itself and the host was more attentive and better at communicating then this place would be great.. They also never once said or appeared sorry.