Raquel was extremely responsive and her son came along a couple times to translate in English for us. The water heater broke at one point and they were very helpful- when they found out a plumber could not come for 5 days, they were very proactive and bought a new water heater, which her son then installed much sooner. Despite the language barrier, Raquel was very warm and welcoming. She is very upfront about the sofa bed being not the most comfortable. I would say the place is suitable for two people in the bedroom, and maaaybe an impromptu stay for guests on the sofa bed, but my sister and her husband spent one night on it before deciding to get their own Airbnb nearby (which came in handy with the water heater situation). There is not really a comfortable seated lounging situation for 4 people, so 2-3 were on the couch and 1 or 2 of us were sitting on folding chairs when relaxing here. The location is walking distance from Ventas and Manuel Becerra metro stations and there are a lot of grocery and eatery options in walking distance. Great neighborhood.