Alissa met us at the apartment and explained everything He was very helpful. The apartment was perfect for our 3 day stay in Madrid The bed was comfy. It's on the 9th floor but there is a lift. It was quiet at night. The location is excellent near Retiro park with lots of restaurants near by. We walked everywhere and it's quite a distance to the centre but the walk through the park is very nice. If you don't want to walk there are bus stops and a metro station close by.