We had a great time, and this apartment would be a wonderful choice for many travelers. Plaza Santa Ana is an excellent central Madrid location, four of us slept comfortably, the extra front bathroom is spacious and private with a nice shower, the kitchen is well-equipped and functional. Communication and check in were smooth. However, I can't quite rate it five stars. It's a bit smaller and more dated than shown in pictures - one of the dining chairs was broken (I was alerted to this on check-in), there were no top sheets, there wasn't bedding for the pullout couch, the couch itself is stained. I have rented two other Madrid properties in the immediate area at similar or lower price points, so I know there are alternatives with slightly better decor, amenities and/or value.