Belen was an excellent hostess, she welcomed me and my friends in a kind and nice way. She has always been very helpful and open to our requests. We also had no problems in contacting her through the air b & b messaging, her replies were punctual and super detailed! The room we stayed in is in a great location, in a beautiful historic building. Upon our arrival we found everything clean and tidy, she provided us with towels and everything we need to sleep. We also had the fridge available. On our last day she kindly allowed us to leave our backpacks in the room so that we could go pick them up later. Highly recommend for anyone who wants to stay in Madrid! :)