From the time I booked the apartment and up until I left, Vanessa was quick to answer my questions and concerns and always ready to help and was super friendly. The apartment is very close to Plaza Mayor and a short walk to all the wonderful tapas bars in La Latina as well as the famous Mercado San Miguel. Also the museums and Royal Palace are about a 15 minute walk. Its on a quiet side street so it does not get too noisy over the weekends. The apartment was clean when we go it so no complaints about that. Vanesa was there to welcome us and show us around a bit. She also arranged for a taxi for pickup and dropoff by one of her usual trusted taxi drivers. If I am ever again in Madrid I will be sure to look up one of her apartments.