Anouk was a cordial and helpful hostess. Her detailed and highly useful directions to get to the flat, and her equally detailed and useful booklet of information on the flat, the area, restaurants, bars, etc., were examples of the experience she provided. The flat was very clean, the bed I used was very comfortable, there was a lot of storage space, and outlets were seemingly everywhere for recharging devices. The washer worked well and the kitchen was well and thoughtfully supplied, and there was a large refrigerator/freezer. The bathroom had storage space and granite counters. There are even implanted red lights to warn of steps in the flat. Clever and helpful. The view was wonderful from the two balconies, and it was pretty cool to be in a building connected to Botin, and be a bit of a tourist attraction. I had a great time. Thanks, Anouk!