This apartment had so much going for it but unfortunately there were too many negative issues with our stay for me to be happy about it. To begin with, we were told we could not drop our bags off early or check in early because a guest was checking out that morning. Which we completely understand. So we paid for luggage lockers until 3pm when we could check in. We arrived at 3pm and the place hadn’t even been cleaned. No one was there to greet us or give us keys. Jorge did not answer our messages and there was no option to call the host through AirBnB. We were let in to the place when housekeeping showed up to clean the place. We are were able to leave our bags in at that time but had to leave again for another 2 hours; it was basically a late check in. We settled in and realized there was no hand soap in the bathrooms or kitchen. Luckily we had an extra bar of soap in our luggage so we could wash our hands after using the restroom and before eating. There was also no extra towels in the kitchen or dish soap or even dishwasher soap in order to wash dishes that we used. There was no trash can in the kitchen either so we had to use extra grocery bags to dispose of trash. We placed our dirty dishes in the dishwasher and it was still dirty from the previous guest. The first night we showered the drain was slow and overflowed all over the marble floor. I messaged the host about these things and there was no response. In fact, the host never responded to the multiple messages I sent during my stay until the night before we checked out and it was only to let us know to leave the keys on the table. A couple other things that would make this place more comfortable would be an instruction manual on how to use the appliances, especially for people not from Europe. It would also be nice to have a place in the shower to place toiletries so there is a spot to put soap and shampoo. And better responsiveness from the host would really go a long way in making this place better.