The check in was 45 minutes late and when the first guest got there they were scrambling to get the place clean on time. When we were finally let in it was clear that we were not in the apartment that was advertised in the listing. The apartment had 2 bedrooms instead of the 4 that were advertised and it had no A/C. When we contacted the host he denied any wrongdoing and said that there was a “mistake in the system” when we pointed out the differences between the apartment in the ad an the one that we got. He later revealed that the apartment in the ad was another apartment in that building but it was already booked. It became clear that he tried to rent us an apartment that was already booked and then thought he could get away with putting us in a worse apartment.
His service overall was horrible and he did not make the slightest effort to even pretend to offer us any help. Please be careful renting Airbnbs in Madrid. Since this incident I’ve heard that this type of scam happens a lot in this city.