Lluvia responded to my emails promptly and was always available should we have needed her. The shuttle service was extremely convenient and the driver was very friendly. The apartment is ideally located in the center of Madrid which allowed us to walk virtually everywhere. While quite small overall, it was incredibly clean, well-appointed, and has a comfortable living area. The food prep area in the kitchen is sufficient, but definitely not designed for a large person. My daughter and I very much enjoyed staying at Lluvia's house and would be happy to stay there again.