We had an amazing stay, communication and help with questions such as transportation to and from the airport were answered within minutes, checkin was friendly. As for the property: you wont find a better location in madrid. Walking distance from literally anything and in such a nice street where you step outside and you’re in the middle of everyday madrid life. The place itself is nice and clean. The next metro stations are 1 and 3 minutes walking distance. I would give more stars if I could.