That was my first booking through this platform and I am really happy about it. We (7 people) had enough place to sleep and share some time in the flat. We were there to have fun, shopping and enjoy nightlife. The flat is clean and close to everything we needed. Elizabeth has been amazing from the beginning (before starting our trip) till the end by giving useful information about how to get there and where to go (just ask her). We had the possibility to check in earlier and really appreciated it. What else to say ? Nice experience and would book there again if I travel to Madrid in the future. PS : she has a nice smile :-)