Melvin was great with offering suggestions on where to eat dinner and activities we should do, like a flamenco show. However, once we arrived in Madrid he was impossible to reach and did not respond to messages. His employee ended up coming to let us in with another family about 30 minutes after we arrived. We had given Melvin all of our flight information and updated him when we landed, left the airport, and arrived, so we were pretty frustrated after just flying for 10 hours overnight. Other than that, the location is perfect and the area is not too crowded. The room is just what you need if you don’t plan on being inside for much of the trip.