We arrived at Carlos’ apartment and were left waiting 40 minutes outside the apartment until he eventually answered the phone yawning. Not a great start but he explained everything over the telephone then how to get into the apartment. After staying in other Airbnb’s we feel Carlos would benefit from messaging people instructions for how to get in the apartment as when you’re tired from travelling it’s nice to access what you’ve paid for immediately. It was very late when we got in, we were worried we wouldn’t manage to get anything for dinner in Madrid. We were out late and our check out was for 12 the next day. Carlos drop-called my girlfriend at 7:30am so we got 4 hours sleep as a result. I mentioned it to him on the Airbnb app (politely) and Carlos lost his cool saying that I was thin skinned, if I didn't want to be contacted to turn off my phone and that I should have a safe flight to my country… my girlfriend wasn’t sure if he was being racist towards her (Scottish) or me (Italian) as he had pictures of our passport. It really was bizarre and unprovoked. He also mentioned that he could get more money for his apartment - which was rude too. The apartment needs updating for the money you pay. There wasn’t even a bottle of water left for us. Really poor service, we would never recommend.