Flat in an old Spanish building. Has its charm but could use some work. There are quite a few steps to climb, too. On the positive side, the location is outstanding, in an area close to many bars, restaurants and touristic sites. In spite of that, you will hear no noise from the street. The bed is super comfy (I like it firm). I have not met Raquel but she was very responsive and easy to reach. I would stay there again.