This place was very disappointing, not a comfortable or safe space to hold three adults and a child. Yes, the view from the terrace is breath taking needless to say it was the main attraction when choosing where to stay in Madrid but everything else about this apartment was misleading and deceiving. There is a certain level of comfort and safety that needs to be met while hosting guests and this was not the case. The photos show a big , bright eclectic space that turned out to be a small, cluttered; dusty , poorly organized and unsafe . Despite an effort to arrange the arrival time was made by the company in charge , the greeter was almost an hour late, while we were on the street with nowhere to wait. The entrance was through a rusty , heavy gate that was hard to open with a padlock. Once inside the building complex there is a lot of walking & stairs to go through, before you reach the apartment , information I feel should have been more forthcoming since most guests will be carrying at least a suit case. ( At night this area was badly lit) . When we finally arrived at the apartment it was very hot ( the air conditioning was not on) something very easy to fix since they knew the arrival time and how long it was going to take for the place (top floor of the building ) to cool down. In fact it took almost 7 hours before it was at a decent temperature. The description and pictures about the difficulty of the spiral stairs to get to the bedrooms is not accurate. The reality of them is that they are unsafe and inaccesible. You can barely go up with a hand bag so forget about bringing a suit case: therefore, the already cluttered living room space became more cluttered with 4 suitcases and handbags that could not be brought upstairs. Attic room is also very unsafe, an 11 year old child could not stand up straight at the top of the stairs or around the bed and there is very little room between the bed an the edge of the floor which has no railing neither. Images of this room do not show how tight and unsafe it is to get there and safely walk around the bed. The terrace was not properly clean, there were cigarette butts on the floor, dirt around the drains & dusty furniture. I immediately decided that this place was unacceptable considering the high price we were paying and the low level of comfort so we decided to cancel the other two nights of the reservation and look for another place to stay in Madrid.