The room was NOT ready at check in, so we had to leave our luggage in an insecure room. Even before we were allowed in the beginning, we were left waiting on the street.

We then came back at 6, and again, nobody was there. There was no reply to our calls or texts. Because of it, we almost missed our tour, which is completely unacceptable. I've never had such a negative experience on an Airbnb check in.

Once we were finally able to check in, the room was fine. Clean, comfortable, private bathroom, and decent wifi, with access to the kitchen.

The description was portrayed as a private room in an apartment, though in reality the feel is much more like a hostel.

It's a fine place to rest your head while in Madrid -- it's a good location -- but the checkin needs serious improvements.

Also, don't stay here if walking up flights of rickety old stairs is an issue.