From the begining she was really helpfull. I booked here at night and back me quickly. She told everything with details. "How we need to go home, how we get the keys". Home was clean and we had clean towels. She prepared all before we came. When I need something I could contact her quickly. The location is good. we were at the center. We had bars and restaurants near the home. Home was relax and comfy so its nice place to stay in Madrid.