The location is spotless and is exactly as pictured and was more than adequate for me, it could probably take 3 people. The location was perfect and can't be beat at Plaza Mayor. Upon booking they provided directions that helped me find my way on my own with my little to no Spanish. The flat had all the amenities I needed. I did not meet Consuelo but her husband, Albert, went above and beyond with giving me tips on the city, showing me how things worked in the flat, showing me specific locations on the map. I was also welcomed with wine, cheese, and crackers!! At the end of my stay, Albert walked and helped me get a taxi to the bus station. They definitely go above here! This is on the fifth floor so probably not good for anyone with mobility issues. Otherwise, its great exercise! I'd definitely stay here again if I return to Madrid!