Sadly this host failed on so many levels:- The host did not meet with us, he told us that we should go to reception and give our name and they will provide us with the key, the problem is that reception did not have our name and when we did get the key they did not show us how to get to the apartment, so it took us 20 minutes to locate the actual apartment. When we entered the apartment it was apparent that this was not a loft, it's on the 6th floor of a 17-floor tower block with 5 sub levels. We also noted that the apartment only had 1 bedroom and not 2 bedrooms as listed. The "2nd Room" is actually in the living room and is in the form of an uncomfortable sofabed and a pulled out shutter that won't fully close. The sofabed was not made up for us upon arrival and we had to message the host to determine where all the bedding is, the host advised that it's under the bed in the bedroom. The kitchen was well equiped if you are a coffee drinker but if you just want hot water from a kettle without a coffee aroma then your out of luck, I had noticed that the host was also advised of this in the past and left a rather abrupt response for the reviewer. You need a proper kettle for water not a coffee pot. On our first night, with no instructions, the need to put 2 duvet covers on the sofabed to make it comfortable we decided to have a shower as the flat was still warm despite the aircon being on. Sadly the water was stone cold and when i contacted the host he told us that its not a hotel but his house, he also told us that he cant do anything about it and that we should phone security to see what the problem is. In other words he has no interest in helping us and wanted to blame anyone but himself. Communication was very abrupt and rude. We decided to try to find the swimming pool and sauna, this was a mission in itself given we had no instructions and the building has 17 floors above ground and an extra 5 sub levels. We managed to find it and the host at the same time gave us basic directions. the pool area was disgusing, the floor dirty, roof tiles hanging off the whole area looked like we had walked into an abandoned area, the only think that did not look like that was the pool as it had been recently painted inside. After taking a dip in the water we thought we would go for a sauna, sadly it was not turned on and again we could not work out hot to turn it on. We decided in the end to shower before leaving but that turned out to be a major issue as the...