Our host was very helpful, always responded promptly and was very flexible about us getting in a little early (we had a morning flight into Madrid). The location is great. Very quiet pedestrian street in a busy neighborhood. Easy walk to Plaza Mayor and Sol, 20 minute pleasant walk to Prado. Kitchen perfectly functional. I will say, in summer, the A/C unit is only upstairs in the double bed loft (parents!). Upstairs it is nice and chilly. But our kids in the bedroom downstairs got quite warm because the ac just doesn't really get down there into the back bedroom. Most ended up crashing in the small living room which was a little cooler. This would not be an issue except is summer. It was high 90s (F) each day we were there. Internet good. Elevator small but functional. Nice little balcony from the loft where you can sit and look at Madrid rooftops, and dry laundry in that blazing sun. Price fair, and most prices in Madrid seemed very fair (especially compared to Barcelona and Paris). Last thoughts: don't come to Madrid in July. But if you do, stay someplace like here with some ac! Easy for 4. 5 also doable, with couch sleeper, but see comments above if it is really hot out.