I stayed one full month (September) in this apartment, and the experience was absolutely outstanding.
My communication with Tomás (one of the two hosts) up until my arrival had been superb, from the very moment I showed an interest in booking the place. I had rather high expectations for my stay, and if anything my experience exceeded those expectations.
When I arrived, I was greeted by Andreina (the other host), who showed me around in the place and gave me some local tips. The apartment was sparkling clean (and I really mean: _sparkling_ clean), and everything down to the smallest detail was prepared for my arrival.
During my stay, I experienced on many levels how well-functioning the apartment is. It is light and quiet (also during the night time), yet perfecty located in the lively, charming and central neighbourhood of La Latina. The interior design is simple and extremely well-suited for guests - just to mention a few examples, the bathroom has plenty of storage space, there is a spacious walk-in closet, the TV can be easily set up with your Netflix account, the washing machine is very efficient, etc.
The attitude towards service exhibited by the two hosts, Tomás and Andreina, completely overthrew me. By “service” I don’t just mean some vague notion of “being nice and polite“ (which they also were), but I mean actual, genuine excellent service.
I asked Tomás before my arrival if they had a smoke detector; he replied that they did not, but that he would install one. I asked Andreina about the possibilities for doing exercise around the city; she sent me an elaborate list of suggestions. I asked during my stay if they had an electric kettle, because I couldn’t find one; they bought one for my convenience. I told them that by accident I had broken some items of kitchenware; they told me not to mind or worry at all. I asked about the possibility of having a guest visit me; they asked when he would come and offered their help making an extra bed. And so the list goes on and on. Whenever I would contact them, I got an answer almost instantly, and the answer was thorough, considerate and precise. Not once did I have to clarify or ask twice.
Throughout my life, I have stayed at many great places during travels, including magnificent five-star hotels, and the service I received from Andreina and Tomás matched the very best of them. It was amazing.
Tomás and Andreina, thank you so much for having me. I would return without hesitation any time!
Best regards,
Nicholas