Niccolo and Mattia were both friendly and informative. We were able to check in at 12:30 which was perfect as we had an earlier flight into Madrid. The apartment was lovely and clean. It had everything you needed, like towels and a hairdryer. It was close to the Metro stop Lavapies/ Atocha and very close to a 24 hour supermarket. The shower was good and powerful. The apartment is on the second floor (access is via the stairs) but as we are all young and fit this was not a problem. WIFI is good. Many tourist attractions are within walking distance of the apartment or a quick metro ride away which was great. No kettle or toaster but a fridge and microwave is available.