This was our first time using AirBnB and we had some apprehensions, however Luz dispelled from the first contact we had with her. Liz was always there and responded really quickly to our queries plus giving us lots of information about Madrid including detailed instruction on find her apartment and the methods of getting there from the airport. Luz was extremely relaxed about arriving early and allowing us to leave our bags at the apartment prior to our entry time, which was very helpful. She was there to greet us at the arranged time and the apartment was everything you could possible want and Luz provided absolutely everything plus a lot of extras - breakfast cereals bread etc for the morning and lots of treats. The apartment had a very high standard of equipment to the extent of having a shower/sauna which was amazing. I can think of anything that we wanted or needed, it was all so very comfortable. I can't recommend this apartment more highly to any couple thinking of going to Madrid, it situation being perfect for visiting. A wonderful host and experience and certainly one that has encouraged me to use AirBnB again if this is the standard of accommodation. Thank you Luz giving us a most wonderful holiday.