I booked this airbnb mainly after reading good reviews as well as a well stocked and functioning kitchen, even though the reviews said it is very small.
However our stay here turned out to be a disaster.
It started with the check-in itself as we waited nearly 20 mins with our luggage on the street, as the host had outsourced check-in to a caretaker who was late, inspite of communicating well in advance of our arrival timing.
Secondly, the stove stopped functioning after 10-15 mins of use. Neither the host or the caretaker would pick up the call, instead the caretaker would communicate via text only. After trying a few things, we left the half-cooked food and just made some cold sandwiches as we were tired from our journey.
I stressed the importance of getting the stove fixed as my son is vegetarian and had special food needs. I was told the stove will be fixed the next day.
Apparently the air conditioner made loud noises all night long and we couldn’t sleep, so had to turn it off midnight.
Next day I kept asking for an update on stove replacement but was told late in the afternoon that it won’t be done that day.
On 3rd and final day of our stay, we were told that stove replacement will be done at 7pm. We were too tired from all day of sightseeing that we asked the host to spare us some privacy and just get it fixed for the next guest, as it was too late for us and we needed to catch an early flight home next morning.
The kitchen and bathrooms are extremely small. It is very difficult to take a shower and I’m only 5’ 6” tall and not that big.
The most disappointing part of our entire experience was the lack of communication with the host and lack of urgency to get the situation fixed. Instead, when asked for a refund due to the inconvenience, the host belittled the situation by saying that stove was just 1 part of the kitchen and that AC was not broke. I made a video of how loud the AC was and will send it to airbnb support.
Reason for writing such long review is for other future guests who rely on reviews to make their decision rather than what host is writing or showing in pictures.