Isabel was't able to meet us personally but communicated this in good time and gave us directions to her friends bar to pick up the keys, it was easy to find just a shame we couldn't get a table as the food looked good (for reference it's called bar amour and I would recommend booking ahead!) when we arrived at the flat it was exactly as in the pictures, light, airy and the bed is fantastic (just not for tall people!!). It's only 3 mins away from the nearest metro station...only minute downside is the shower head fixing is broken so you need to hold the shower head while you shower. Normal city noise from the street does go on throughout the night but both me and my partner slept right through it...We were able to get in contact with Isobel whenever we needed. All in all a fabulous trip to Madrid, thank you Isobel.