The apartment is exactly as advertised and shown in the pictures. It was very nice, close to Plaza Mayor (100 feet away maybe) and many other great sites in Madrid and was clean and comfy. Soraya arranged for our bags to be held until the room was ready the day we arrived. The balcony/view was also amazing and you felt like you were right in the middle of things. All in all, this apartment made our stay in Madrid simple and enjoyable. We would definitely go back.