Arrival was easy to arrange and there were no problems at all. The apartment was very clean and Soraya's husband spent the time to show us around the place and show us how everything worked. There was also lots of useful information provided in writing in the apartment. The air con was great which was really helpful for us Brits in the height of summer :) fantastic location for exploring Madrid and the terrace was great for relaxing and sunbathing. The area is central so can be loud in the evenings but the double glazing means that if you close the windows and terrace you can also get peace and quiet should you want it.