Overall, this Airbnb experience felt somewhat brisk and business-like. Focused more on offering basic service and pleasant accommodations and less on guest comfort and hospitality.
The “positives”:
-Nice and clean accommodations.
-Ample security.
-Centrally located within walking distance of museums, parks, eateries, etc.
-Swift communication from with host whenever questions and issues came up.
The “negatives”:
-Inconveniencing guests. After guests' red eye flight and late check-in-- the next morning, the host brought people to apt. for a showing, and guests were told to vacate the premise for the duration.
-Partial misrepresentation of listing. While the amenity “heating/heater” was indicated, it was unavailable during the stay. Madrid temperature at night and early morning dropped to upper 30s/lower-mid 40 degrees Fahrenheit. Host’s response to request for heat -- Sorry, but because the weather is getting warmer, the heating was shut off two weeks ago. No mention of this at time of booking or interest to remedy guests’ discomfort.
-Unpredictable interruptions in electrical power and wifi during the last few days. That said, when made aware, the host was very responsive.