When we arrived everything was exactly as described. Location is perfect, we managed to reach almost everything by foot. Two most important museums for me, Prado and Reina Sofia, just within a few minutes from the hotel. Everything was clean. Check in process was as well quick and easy. Staff is lovely, they welcomed us everytime with a bright smile and made u feel really comfortable. Coffee, tea and water that is available 24h free of charge is a really big plus.