READ BEFORE BOOKING!
Our stay here was a complete disaster from start to finish. The hosts left my 11 year old son and I waiting outside in the freezing cold for an hour, with no explanation or apology after a 26 hour trip from Honolulu. From the time we landed, all calls, texts and emails were ignored. (Other reviews say this too)
Then thepower tripped in the middle of the night, leaving us in the cold with no heat or light. When we tried to discuss these issues with the hosts, they gaslighted us, blamed us, told us we were overreacting. They took no ownership, never apologized and refused any sort of refund.
Other issues:
-can’t turn in the shower
-thin, rough towels
-no shampoo/conditioner
-missing toilet paper dispenser
-peeling paint
-cabinets unhinged & graffitied
-toilet runs nonstop
-fitted sheets don’t stay
-no dryer
-no washing machine instructions
-host ignored Madrid Complaint Form request
-etc.
I’m sure the hosts’ response here will show their attitude as we saw it!