Raul and the apartment were both fantastic! Raul was waiting for us at the apartment before we even arrived and helped carry our heavy luggage up several flights of stairs. He had mapped out several restaurants for us, and knowing that I am vegetarian, had marked off several vegetarian options as well. He also had the fridge stocked with refreshments for after our journey. He checked in with us multiple times during our stay to make sure we were comfortable. He sent us a map of the metro as well as pictures of the front of restaurants so that they were easier to locate. The apartment was as clean and neat as pictured, and well equipped (including umbrellas and a first aid kit!). On our last day, he again carried our luggage down multiple flights of stairs and walked with us to find a taxi. This was our favorite stay during our trip to Spain, and it was great to find such a reliable friend in Raul in Madrid. I highly highly recommend this listing!!