I've been using Airbnb for a while and had mostly gotten past the fear of cancelations or no shows or general disastrous check-ins. Normally it's a breeze but this check-in was the worst experience I've had yet with any rental. After being stuck with flight issues and no service, I was finally able to message her that I would be later than previously communicated and provided a new window. She gave me the address and told me her associate would be there to meet me. I showed up within that window (quite late at night which didn't help I'm sure) and found a locked door to the entry for the complex with no one there to greet me. I tried messaging via Airbnb, calling, emailing, texting and couldn't get my messages to go through to the number and got no response back from the host via our email conversation. After an hour of standing alone in a dark street in a foreign country with no response and unsure of what else to do, I booked another place to stay. I eventually got ahold of the host to find out her associate was INSIDE the apartment waiting for me. I'm not sure how I was supposed to know that or how exactly I was supposed to get inside the locked apartment which was inside a locked courtyard which was inside the locked complex to get the keys but the host apologized that I couldn't figure it out and left it at that. The place is beautiful and in a great location but the process of checking in and checking out was either non-existent or just very very very poorly articulated.