Eliana and Diego made sure to leave detailed, easy instructions for check out and had lots of information available about the neighborhood, restaurants, and the apartment. I texted them throughout the stay with some general questions and they always responded promptly and pleasantly - they were so helpful. We LOVED the neighborhood; there was a great little cafe around the corner with delicious pastries and coffee! The apartment is close to so many good restaurants and is a quick walk to the Prado, where you can also pick up a "Hop On, Hop Off" bus, which we did the first day to get our bearings. The apartment was so comfortable, with everything we needed, and they even made accommodations for our 18 month old daughter! We loved, loved, LOVED our stay!