Cristina was totally wonderful. She went to enormous lengths to find a bag we left in a taxi with 2 computers in it. She located the taxi with our bag, arranged that we could have it returned, even paid for the taxi to bring it to us next day so we could pay her back later. If we didn't find that bag she was going to arrange another computer so that our daughters doing uni work on line by a deadline, could continue their work while overseas. She was extremely kind and her apartment was gorgeous. Terrific location, able to walk to so many sights, right near Opera station and such a beautiful part of Madrid. The apartment was huge and so clean and great to be in. We loved how spacious the apartment is. I would return there without hestitation.