Wonderful family to deal with. Helena, Alvaro and Miguel are very helpful with always a quick response to inquiries. Very safe building with nice size elevator to 4th floor, walk up one flight to apt. Convenient central location- close to Sol Metro, trains, attractions, shopping. Apartment is very clean, had a well equipped kitchen, made some meals there and ate on lovely terrace, which is also a great place to enjoy a morning coffee overlooking neighborhood rooftops. Right next to Plaza Mayor but not noisy. We are a couple but the apt could easily fit 3-4 people. A separate "map" room includes a pullout couch with a single bed and living room includes a large couch. We found price to be very reasonable for the location, space, etc. Looking forward to staying here again on a future trip to Madrid.