Awesome greeting from Israel who talked to us about the city and shared some maps to help us along.
We were coming to Madrid with kids after a week of traveling in Spain, so we needed to do some laundry. When we noticed that no drying rack was there, Israel came back 30 minutes later with a brand new one for us to use.
Great service, great apartment, superb location central of everything. We did everything we wanted by walking. Otherwise, metro station is really close to go catch a Real Madrid game!