We made a reservation 3 weeks beforehand only to have our reservation with Dan canceled without notice mid-flight to Madrid. Not only was it canceled but it was done 7 hours after we were supposed to be allowed to check in that day. As we arrived late in the evening we were then forced to stay hours trying to figure out a solution, ending up spending hundreds of dollars more on a hotel stay. He did not even have enough decency to send us a message about the cancellation. Just disgusting. Would not recommend.