My guests and I arrived very early to Madrid, Spain from Philadelphia. Since check in was at 3pm, I negotiated an earlier one at 1pmsince we'd be jet lagged and tired. Unfortunately, Melvin wasnt around and his asst. told me we could only check in at 3pm. Walking around Madrid for hours on end made me upset, because we all are in our 60s. When we finally got into the apartment, workmen were still fixing things, hammering, etc. The apartment is one of about 40 that Melvin runs as an Airbnb, according to his asst. Jonathan. Melvin needs to understand that guests need to be welcomed and made to feel at home.