Laurel was very prompt with all of our interactions. She was easy to talk to and very helpful. The apartment is simple and small but very clean and has everything you need. The location is everything! It is a short walk to Vodafone Sol station where there are connecting metro lines to go anywhere in the city, it is the most central station in the city. Right outside the doorstep there are endless choices for restaurants, cafes, nightlife, etc. I would say that the apartment was comfortable with the 2 of us but would seem crowded with more. The tap to the sink and the shower were a bit tricky because the water was scalding hot and you'd have to turn the faucet ever so slightly to get the right temperature. Also, you can't shower more than one person per hour because the hot water tank only holds 50 Liters. Other than those minor inconveniences, it was a great central location to stay in the vibrant city of Madrid!