We enjoyed our stay here. We felt well taken care of. We corresponded by email/ txt and we always got responses quickly. Paula arranged to meet us and she was there waiting for us. She was very helpful and gave us a good orientation to things. Their flat is on a quite street and is accurately portrayed and it is quite at night with the windows closed. The flat is in a young vibrant area with an abundance of recommended cafes and restaurants. It's only 2 blocks to the Prado on nice streets. Thanks for a great visit to Madrid.