Paz and Maria were very responsive and polite via emails, whatsapp and in person. Since I was travelling with a baby they provided a baby bed for no extra charge. The apartment is big, slightly dark and amazingly quiet given it's super-central location. The kitchen is small - i knew it in advance and you can see it in pictures. Didn't matter to us since didn't plan to cook in the apartment. Stayed in the innermost room with the baby - close to the bathroom and can be separated from the rest if you close a door in the corridor (which i did and it was very useful). The apartment was clean and tidy, but not exactly new. Overall, we were all happy with the choice.