Make sure you have a clear understanding of the check in time for your reservation. There was an extenuating issue with the previous tenants of which we understand was out of My Mad Madrid's control. However, there could have been more clear communication as well as better handle on resolving the issue. We did not get resolve directly from My Mad Madrid, we had to deal directly with Airbnb of whom handled it promptly and made it all okay. We will not ever rent directly from My Mad Madrid again but will continue to use Airbnb as our main platform for booking residence during our travels.