Elvira is very hospital and welcoming! She is knowledgeable and very helpful concerning the local area and sights. The room was perfect...very comfortable. The apartment is overall fairly small, but you really can't beat the location. A perfect combination of a short walk from the Atocha station and right next to Retiro Park and fairly close walking distance from all of the sights to the west (Real Palace, etc). Tons of great food within 5 min walking distance!