My stay was a nightmare. I informed Luis of my arrival time of 8 pm and I arrived exhausted from a long journey to discover there was a “glitch” in their computerised check-in. I had to make six phone calls to finally find someone an hour later who could remotely reset the computer to allow me in. The after-hours numbers I’d been given were wrong. When I got into the room I quickly discovered the walls were paper thin and I could hear every word the people in the two adjoining rooms and the people on the floor beneath were saying. Then at 10 pm the loud parties began and continued until 4 am. As it was a serviced apartment there was no one at a reception desk to complain to. I booked it because it was close to the Prado, and it is, and the room’s facilities were fine but my stay was awful. Even when there weren’t parties the noise levels were shocking.