Leticia and Sergio went above and beyond what they needed to do to make us feel welcomed and were helpful with the whole process. The communication speed with Leticia was the quickest I have had with an Airbnb and she replied to emails with any questions we had immediately. Check-in was very smooth and they even provided some maps and guides to where we could explore Madrid. Also, we were only in Madrid for 1 day, and since we arrived with our luggage in the morning they were flexible and allowed for us to leave our backpacks with them in the morning before afternoon check-in so we didn't have to lug them around all day until check-in time. They even brought them to the Airbnb. So sweet of them! This was a lifesaver as Madrid was very hot and having those backpacks would have made us more tired. Their apartment is located in a perfect part of town, near Plaza Mayor, and a short walk to the metro, so navigating Madrid is very easy from this location. There are also many restaurants and shops near by. The apartment is on the top floor of the building, and is a walk up, and the apartment itself is 3 floors with the kitchen on the bottom, then the sofa bed in the middle, and the bedroom, bathroom, and beautiful rooftop deck on the top floor. She also has a great blow dryer for those girls wanting to get nice and ready for the day. The apartment was very clean and modern and everything we needed was provided including great air conditioning! They also provided some little snacks for us as well that we didn't get to eat because we were away most of the day but they looked great! The BEST part about the apartment is the outside rooftop patio. It overlooks all of Madrid, and is soo beautiful and romantic. This patio is soo beautiful that during our trip, my boyfriend proposed to me while drinking a bottle of wine and watching the sunset while overlooking the city. So we came out of the trip engaged!! It was the most perfect setting. Leticia and Sergio helped make that perfect moment happen in their wonderful apartment and I will forever be grateful. You will be very happy (and comfortable!) staying here. I highly highly recommend it!!