We arrived with our three children after 12 hours of flying at around 4:30p. Security/Reception was not aware of the the reservation. We contacted the host who informed us that he did not receive the booking notification from Airbnb and did not have the apartment ready. He said he was sorry and would send someone to get the place ready and give us the key. He said someone would arrive in 30 minutes and we can place the luggage in the apartment and give her time to clean. An hour later, no one had arrived. Our children needed to use the restroom but there was no place (that we knew of) nearby. The receptionist was kind enough to let us use a restroom in the building after he heard the children crying. An hour and a half later, no one was there. I spoke over the phone and via Whatsapp with the host several times during this episode. He was apologetic and said he would do what it takes to make things right and he would at least credit us one night stay. Two hours later, three ladies arrived. We placed the luggage in the apartment but kids were tired and did not want to leave. However, the place smelt like Marijuana and it was unbearable. We were asked to give the crew an hour or so to clean and given the keys to enter and building/apartment. We had the kids quickly use the restrooms again and carried them out so the place could be cleaned. We went out to eat and came back after dinner. The place still had a slight odor of Marijuana. We wanted to freshen up but noticed that there was barely enough liquid soap for one. I contacted the host again and he said he was sorry and he would issue even more credit to make up for this inconvenience. We went to purchase soap and other supplies so we could shower. The next morning, we could not find an Iron for clothes and I asked the host if could have one sent. There was no response.
TV cable was hanging lose and would not stay in as the end that secures on the back of the TV was broken. We did not go to Madrid to watch TV but the option was not available even if kids wanted to watch something.
The second night we were there, the neighbor had a party which lasted until 2 am the next (Thursday) morning. They were extremely loud and could be heard as if they were in the same apartment. Perhaps because the walls were very thin and their balcony was only separated by a small piece of wood.
Bottom line, the location is as described but nothing else. The wonderful reviews were written either by friends who booked the place as a favor or occupants who had extremely low standards.