Mr Enrique was very helpful and responded very quickly prior our trip. However, we were not able to travel due to some issues with our passports. I notified our host Melvin as soon as I found out and requested to change the dates. The request was declined and somehow we were not able to change this. I read the cancellation policies and I realized it was too late to cancel but I feel like I could have changed the dates. This is where I believe I didn’t get the best help and service from the host. This isn’t a review to defame anyone but to inform the public of what happened to us.