First of all, from the moment Martin had accepted our reservation he was very professional and informative. He emailed a detailed explanation on best ways to get to the flat from the airport, pricing, directions, safety/tourist tips, confirming arrival and departure times. All things that we probably would need to ask him before we even asked. He was very quick with his responses, helpful and super easy and delightful to communicate with especially when going on your first big trip. So before we got to Madrid we had a terrible flight experience. Flying from Los Angeles we had 2 delayed flights, one missed flight with a 10 hour layover in Paris. We had a hard time communicating with Martin and Zoltan due to poor airport wifi service and bad reception. So by the time we had gotten to Madrid and taxi to the flat we were 12 hours later than we were scheduled to arrive. All the while Martin and Zoltan were communicating with each other and also trying to contact us through email that we couldn't check. Once we got to the flat around 2 AM, Zoltan was waiting in front of the place after we had woke him with a phone call 30 minutes earlier to which he informed us to meet at the flat (mind you, we were thinking we had to pay for a room for the night because of the time). He took us up carrying a couple of our luggage and gave us a tour of the place, showing us how to work everything and where everything was to be found that we would need. He even pulled out a map and showed us places to go, good eats, ATM locations, market locations, and tried to familiarize us with the city and our surroundings. He spent a good 30 minutes or more with us even though he was half asleep. He did a great job welcoming us to the city, answering all our questions and making us feel more or less at ease. And as an added kicker, Zoltan ordered us a taxi to take us back to the airport on our departure date! Amazing! On to the apartment itself. It is a very beautiful place and in a perfect location. It was clean and fully stocked. Kitchen, fridge, silverware, cooking utensils, stove, microwave, washer, TV, coffee maker, hair dryer, portable heater for the bathroom/room, air conditioned, wifi, books on Madrid and maps. They even had champagne in the fridge to welcome us! Perfect for a couple. Probably the best part was that it was quiet throughout the day and night so you wouldn't be woken up by street noise or even noise by the neighbors. There is a small market downstairs you can buy snacks and water from. 15-20 minute walk to main food areas, the palace real, and plaza mayor. But near a main street so it doesn't take long to flag a taxi if walking isn't your preference. We walked everywhere...