Juan himself was promptly responsive and helpful however, it is obvious this is a flat managed by a comercial rental company.
First the pros: The location was ideal. Near the main squares and easily walkable to anything you want to do in Madrid. Check in was remote and we were given the code early. The place itself is on the first floor and convenient.
Cons: The place was dirty and not well furnished. There were stains on the (uncomfortable) couch and chairs, chips in the walls and scuff marks. The hot water heater only had enough for one or two people even with short “military” showers. Two of the switches for the light shades were not working which could make it difficult to sleep in. Finally, to access the door to the flat there is a lock box on the front of the door, this lockbox has the key, and there’s no way to remove the key from the lock box to take with you. This means there’s no way to deadbolt the door from the inside.
Overall, decent value for location.