Luis's place is centrally located, steps away from Gran Via, ideal for first-time visitors to Madrid. The unit itself is small but efficient and should fit two people comfortably, and it was mostly clean, except for a strip of toilet paper or paper towels next to the sink when I checked in.
Luis's communication, however, was not the best, and I never actually met Luis. I informed Luis that my flight had been delayed and that I would arrive to his unit by 5 pm. I actually arrived at around 4:45 pm but wasn't greeted and invited in by Luis's associate until 5:20 pm. I spent that time waiting outside in the rain with no word or update from Luis. The next morning, I messaged Luis about a missing hair dryer but never heard back from him. Lastly, Luis provided no check-out instructions, so I left the keys on the table when departing.