Appalling experience!
Our stay in Madrid was ruined due to the poor hospitality of our hosts. When trying to shower on the first morning, we were shocked to find that the water was ice cold. Only after persistently raising the issue with our hosts, who were slow to respond and reluctant to help, did they send someone to investigate. After waiting several hours for the staff to arrive and inspect the boiler, we were simply told that we would have no hot water for the entirety of our stay.
Alternative showering arrangements were not made and so we were forced to find alternative accom at the last minute. An already nightmarish situation was made more stressful by our hosts. We had to spend valuable time calling up other places, eventually landing on accom much further out from the city centre.
Despite the scale of disruption this caused, our hosts only stumped up a pathetic 20% partial refund.
Avoid these hosts at all costs!