This is a comfortable 3 bedroom Ground Floor apartment, recently refurbished and fairly well appointed. The beds are very comfortable, wifi works well and parking is free but in a rough unpaved area shared between several apartment blocks. We didn't meet Raquel in person but communication with her was quick and easy and we had no trouble finding the apartment and checking in. She provided some useful information in English (and Spanish) about the area, local transport and access to central Madrid. There are bus services close to the apartment and shops and a major retail centre within a short walk. There are 6 steps from the building entry up to the apartment door and you do hear some noise from the adjoining apartment, otherwise we found it a quiet area. It is a good base from which to visit central Madrid and surrounding towns.