Paula was very communicative throughout our stay. Paula wasn't there to greet us but her friend Laura was. The pictures show the apartment exactly as it is and it's very charming and clean. We were very comfortable during our stay and we really liked exploring the neighborhood. It's also a great base station to do the museums and the park. The only issue I would say was the portable ac unit wasn't properly installed so the balcony doors had to remain open for the hose. This kind of defeated the purpose of having ac since most of the cold air just escaped anyways and you had to leave it running constantly to keep the place cool. We ended up just turning it off at night because it was too loud. That being said, I think this would only be an issue in August when it's really hot and we didn't even need it at night. Other than that the apartment was great.