We were four adults staying for a long weekend. The management agency was very good about communicating (via WhatsApp) and meeting us for check-in upon our arrival, and even accommodated a delay on our part to change the original meeting time. Although the apartment was still being cleaned, we were able to get the keys and leave our luggage early which was great. The apartment photos are accurate although somewhat more flattering than the reality (for example, everything looks a little bigger and newer in the pictures) but the amount of space (three bedrooms and two full baths) worked well for us. The kitchen is well appointed with kitchenware and appliances but no pantry items (such as oils, spices etc.) so be aware if you plan to cook. Shower toiletries are provided. Agree with other reviewers about the walls being thin, you definitely can hear other apartments (and they can hear you) but that did not really inconvenience us. The thing we loved best was the location - an easy walk to Plaza Mayor and other key attractions (but if you are not a walker the La Latina metro stop is only a few minutes away). Overall would recommend.