Rafa did everything perfectly to make our stay a great one in Madrid. He emailed me the different options to come from the airport, and when he met us to check in, he had a big bowl of fruits, cold water, milk, juice and a breakfast bread waiting for us! He also has his own website for the place which was very helpful regarding the neighborhood, restaurants, stores, tourist sites. The place had all of the amenities including shampoo, body wash, and towels. Even though it was small, it was very space efficient. And even it had no air conditioning, it kept cool and the fans were just fine. It is walking distance to the train station and the metro. Highly recommended!