Hello.
First of all we want to tell you that the apartment was very well located and we enjoyed the stay in the center of Madrid. The information about the apartment were mostly correct.
But:
Charo does not speak English pretty well. It’s a problem to communicate because most of the time she speaks Spanish. We are from Germany and expected, that a host in the capital of Spain, as a European Country, has some better English skills. Luckily we are able to understand a bit Spanish.
She should improve her English skills!
As we checked in, Charo (the host) didn’t tell us that it will cost 5€ for the laundry. At the information desk at Airbnb is written down, that there is a weekend washing service. Nothing about some extra costs. Charo told us, that in case of any questions we could write her at WhatsApp and Airbnb and she will answer.
As we arrived we told her that we have to wash our clothes at the second day, because we made a round trip trough Spain and Madrid was not the first stay for us. At the next morning we wrote her a message and she didn’t answer the whole day. That was the reason why we bought our own washing powder (!!!) and used the washing machine by ourselves. We wrote her a second message to inform her, that we don’t need to make the laundry anymore and we finished everything. Her reaction seemed, that she was annoyed and bugged. She told us that there was any problem with the washing machine and she want to make the laundry and hang up our clothes.
At the next morning she wrote us a message that it will cost 5€ for using the machine because we stayed not 5 nights in the apartment. She hasn’t told us that before. It’s a pity that such a unnecessary discussion developed.