We were very unsatisfied with the stay at the apartment. To begin with, the cleaner was late to exit the apartment and we were not allowed to check in until after the time advertised. We were travelling from Canada/United States and were completely exhausted and needed to shower.
Upon entry of the apartment, we were surprised to find that no garbage bags were provided in all the bins in the apartment. We sent messages to the host and they responded with the location of the bags being under the sink but they were not there. My boyfriend and I went out and bought garbage bags for our stay. Especially since we are required to take the trash out before we leave the stay.
We then had two days of functioning hot water out of the 7 days we were there. We messaged the host and it too then two days to do anything about it (delay tactic).
The taps to the shower and bath were electrocuting us each time we touched the metal handles to turn the shower on. This is a serious liability as it was not a static shock but a proper electric shock that numbed our hands. We messaged the host and they sent someone to look into the issue but the maintenance guy could not fix it due to electrical issues with the water heater and throughout the building. He said that we would continue to be shocked by the taps and to be careful. The maintenance guy was in the apartment for two hours which was interfering in our time to get ready for a wedding we were attending in Madrid. We did not want to leave the apartment while the maintenance guy was in it as all our personal property was there; nor could we get changed and ready as the flat is an open concept and every room is visible from the bathroom with the water heater tank.
Andrea and Daniel messaged saying they were going to contact a power company and will let us know that day but did not follow-up. We were taking ICE cold showers for days and could not use the bath tub.The purpose of the holiday was to relax and we ended up suffering going to bed freezing cold after a shower at the end of the day. They could have offered to put us up in another location but they didn’t.
We requested a partial/full refund and the host ignored the request.
This was beyond the worse experience I have ever had at an AirBnB I do not recommend this apartment but specifically this host!