The apartment is clean and just like in the pictures. The kitchen is well equipped and the bed is very comfortable. It is in an ideal location, you can walk to the main tourist attractions (Puerta del Sol, Plaza Mayor, Royal Palace, Prado) but there is also an underground station 2 mins walking. In the area there are a lot of good tapas bar and three supermarkets. We didn't meet Santiago, as he was away, but his friend Carmelo was a perfect host. The only negative thing: the internet connection works only in the living room and sometimes it is a bit slow.