The location of the flat was good and the flat in itself was clean but with no character at all. However, the communication with the host was terrible. He kept us sending us misleading and contradictory messages about the checkin and the checkout procedures and this made our stay at his place quite stressful. When we arrived he gave is a very late notice of the self checkin lock being broken, so we had to go 20 minutes walk to get the keys of the flat. The address was wrong and we had to ask again and he said we needed to go to a nearby pharmacy to get the key. Then, we made our way back to the flat (this all at night with heavy baggage!!) only to discover that he gave us the wrong flat directions. He simply said it's at the 2nd floor without explaining we had to go through a courtyard to reach 'interior B'. I was about to book a room into a hotel and had to contact airbnb support as well, when he simply said we needed to cross the corridor and go through another entrance. This only after I called him abroad. The host was not available for phone calls or messages, and communication could be made only emails. The same thing for the checkout. First he said, someone was coming to repair the lock, then said to leave the keys on the table and close the door behind us. Then other messages saying, what time we could meet the maintanance guy that could give us new keys. Then before this guy, the cleaner came an hour before the agreed time we could meet them. Then other messages, even the new instruction for the ceckin with the new lock! At that point my husband and I were very stressed out and left the key to the cleaner abd left the flat before the agreed time. The host was careless about our stay, very superficial in saying enjoy your stay, when he didn't know whise guests he was dealing with. He really made it very complicated for us to relax at his place. We travel a lot and booked lots of places with airbnb, but honestly, this has been the worst experience with a airbnb host so far. We would ask for a refund for all the stress if possible!