Carlos & Victoria were very responsive and attentive. Plenty of information about the area was given, and directions and check in details were really clear and easy to understand. The place was also clean.
As others have mentioned, the WiFi is poor (it was better not to use it), and it is not very soundproof so whoever is sleeping in the living room may have some challenges. The apartment is also non-smoking but definitely smelt of smoke. Another reviewer suggested asking a tutorial on how to unlock the door which would have been a good idea as we struggled to use the key once (although Carlos and Victoria were very quick to help!).