Eli was very understanding after we had missed our meeting time due to jet-lag/time-change problems. She answered all our questions and even tried to find us a taxi to the airport big enough for all of our bags.
The place was indeed charming, clean, quiet and light. The fold out sofa is comfortable and big enough for two kids or small adults.
The neighborhood is very diverse and active. We were lucky enough to be there during a summer fiesta. The kids loved all the food stalls and games.