Nelli communicated very quickly in general, and check in, stay and check out went smoothly. She went on a trip during our stay, so the place was available to us, even though we were away almost the whole day. The room was a bit small for two people, but the bed had warmer pads, so even though the weather was cold, it was warm to sleep. She was in general nice and friendly, and we had no issue communicating with her in a timely and responsive manner :)