Vanesa is a very responsive and attentive hostess. As she was out of town when we arrived, she made sure that we could get our keys. She also shared contact information for an associate as a point of reference in case of need while she was away. Upon our arrival, which was early morning, we were lucky to meet Teresa, a woman who helps Vanesa with cleaning the apartment. Teresa is a lovely lady who made us feel welcome.

The apartment itself is in a great location - just a few steps from Plaza Mayor and Puerta del Sol. It was the perfect size for the four people in our group, and it was very comfortable. (Also, there are beautiful hardwood floors.)

The apartment is in the top floor of the building, with an elevator that goes up as far as the next-to-top floor. The washing machine in the apartment was very convenient.