This was my first time using Air B&B and I could not have asked for a better experience. Melvin was so helpful and answered all questions promptly even before getting to Madrid. Once we arrived the room was clean, spacious, and had everything you could possibly need. The location was absolutely perfect. We were less than a block from the Main Street (Gran Via)where everything is located. Within 5 min you could easily get to the metro, shop, eat and was close to major tourist sights as well. Melvin made the trip less stressful because everything that was advertised was just as expressed but even better. His customer service though was what really sealed the deal. He was truly amazing and anything we needed to know he made sure to tell us and even offered a cab to the airport if we needed to help ease our travels. I can honestly say this was an amazing deal not only for the room but for the effort Melvin and his assistant did to make our stay easy and special.