About Loren or Liener, very good communication and reactivity.
About the apartment, we were very disappointed: it was really dirty, dust everywhere and the floor had not been cleaned for a long time.
Besides, the pictures on Airbnb were not reflecting the real situation at all.
The walls were dirty, with holes at some places, several things had to be fixed. The fourniture was a camping table and plastic chairs. And the basic equipment was lacking.
Clearly not luxurious as was described in the advertisment.
To be fair, the beds were comfortable (except the sofa which was awful as a bed), the situation is good and the environment very quiet.
We asked for a compensation and after numerous messages we finally obtained the cleaning cost and could leave at 3 pm instead of 11 am.
They said they were planning works to renovate the apartment. But too late for us.
Clearly I will never rent anything else in this agency.