Appalling service and a terrible experience:
We arrived at the apartment at the agreed time (3 pm),
Upon arrival we noticed that the apartment was cold, however we were told that the heating was working, which is also attached to the hot water system.owever that never happen, and it was 6 pm and we did not have hot water or heating (with a maximum of 10 degrees Cº/50 Fº in Madrid). We try contact de host with no answer, then we tried "hostmaker", a company that apparently manages the stay.
They sent a plumber who arrived an hour later and indicated that it was necessary to change the air sensor part, which could not be done that same day, so he only make a temporary arrangement.
The apartment was frozen and I could not have my parents like that, because they are older (70 years old), so I request an apartment change. They told us that it was not possible, because they did not have available apartments.
So ay 8 pm we had to look for a hotel, with the corresponding surcharge that implies booking the same day, having to move the suitcases by taxi, with that extra expense too.
We know that these things can happen, but the owner knew from the plumber that the heating system and hot water would not be solved until the next day (at least) and still insisted on having us there. He also manages his airbnb with an external company called "HostMaker" which prevented a direct communication with him and they did not give us any solution for that night that did NOT involve having us unable to get out and with extreme cold inside the apartment.
In addition to everything described, the entrance door does not close unless it is locked and you must climb steep stairs to get there, which did not appear in the description page.
I don`t recomend you stay here at all.