Our experience with Paula was stellar. The apartment was lovely--clean, modern, stylish and comfortable. She made check-in a breeze with clear instructions and photos of the process. She was also super responsive to our needs, even answering us promptly at 2am when we locked ourselves out of the apartment.
The apartment was a little farther from the bus station than I anticipated. If I'd realized I probably would have taken a cab. It was a lot with a large suitcase and shoulder bag. Also, be prepared for lots of steps!
One small suggestion I had was to have some basic staples on hand--there was soap for the laundry, but I remember wishing for some napkins or paper towels at one point. But there was a late-night convenience store nearby that had everything we needed.
The balconies were lovely, and the rooftop terrace was a joy to use. Overall, we were extremely happy with our stay.