The apartment is very well located, close to Gran Via. Overall it was a good service. But they are not flexible at all. I had an unexpected problem (lost the flight) due to an airline problem, and I needed to postpone/change the reservation. Unfortunately for me, they did not want to understand the problem, did not accept the change of the reservation (even tough Airbnb allowed changes) and I had to pay much more than I should have. There is a lack of empathy on their side.