I am very unsatisfied with our stay in this apartment.
When we arrived, we followed the instructions to collect the keys but there were no keys. Thankfully one of the cleaners was there to help us out.
Once we managed to get the keys, we went up to the flat to find the cleaner still cleaning at the check-in time. He obviously didn’t have enough time to clean and therefore rushed through the cleaning. The apartment was not clean I’m afraid, dust all over the floors with hairs, dust behind bed, cobwebs, lampshades. As there is a global pandemic, the flat must be very clean and these requirements were not in place.
The bedding also has cigarette burns on the duvet cover.
There is no privacy due to the elevator shaft, the lights were on all night.
I would also like to add the most important number of events that happened in the building last night, from 11 o clock at night to around 3am this morning there was a party going on upstairs in one of the appartement. I understand this can happen but the party/ party attenders disrupted our sleep all evening by ringing all doorbells in the building, our phone/doorbell was going off all night. Impossible to sleep and impossible to feel safe. People knocking on our door all night and screaming. This is unacceptable to happen. There was no safety and I don’t understand how people can venture into the building as they please. People running around the building, jumping into elevator.
After having no sleep at all, we decided to shower in the morning and we are left with no hot water. We rented the place for 5 people therefore there should be enough hot water to provide 5 people with.
The shower in the master bedroom doesn’t function properly and you must hand hold it.
And the hairdryer does not work.
I will send you photos of the cleaning etc.
Only good thing is the location of the flat but it will be noisy at night.
The owner accepted to refund the cleaning fee but no reply and no refund has been made.