Amparo was very flexible and accommodating. I had an early arrival to the apartment ans she allowed me to check-in early. The room was perfect, just as described, very clean and everything I needed! I was checking out on Sunday and she allowed me to keep my bags in the apartment until later in the evening when I had to catch my train. She made me feel very welcome and made my trip to Madrid very easy! You don't get this kind of service at a hotel!