Amazing. It was a nice place to stay at. Great location, within walking distance to almost every touristic attraction in Madrid and with a metro station just down the block. There is no elevator, so plan ahead how you’ll get your baggage up there, but the view is incredible, as it is in a very picturesque street in Malasaña. You don’t need keys to enter, everything is electronic, so no need to worry about forgetting them or locking yourself out. Whenever something came up, Philip’s response was usually quick to solve our problems. Overall, the other guests that stayed there while I did were also ok, I even made a good friend. 100% recommended stay.