Communication with Jose Eduardo was adequate. We were able to check-in right on time at 14:00. While early check-in was maybe desirable and possible from other reviews, Jose Eduardo informed us that the previous guests had a "misunderstanding" and the place was a disaster with the cleaning service needing much more time than usual. This wasn't very reassuring and a bit dubious right before checking in, however maybe not in the host's control. Upon arrival, we were informed they had to change out the whole mattress which is a bit disgusting to think about. We considered switching to a hotel at this point, but it was too late for a full refund, so we decided to stick with it. Once inside the place, it was pretty underwhelming, but not so inaccurate from the photos. Everything was extremely basic and made for a high-turnover rental. Perhaps it was the idea that the previous guests had been terrible, but it smelled faintly of cigarettes overpowered by a ton of cleaning supplies. A fair amount of wear and tear visible, remodeling materials and disused furniture hidden in the closets and crawlspaces. For the bed, no comforter or duvet, only two heavy fleece blankets which were quite old and not refreshed considering the above "new mattress" situation. Hot water from the sink was light brown, likely from the construction seemingly all around the space. The shower only had truly hot water once, very early one morning. All that said, the location on Gran Via was indeed great (probably noisy for some, but we're city folk) with a pretty nice view and as regular visitors to Madrid, this was more important for visiting friends and family north and south in a short stay. Simply a very functional and minimal place. Working remotely in the daytime, there was no desk space, but this was not promised--just a note for those looking for something quick and economical. Would not stay again and at this price a hotel in the city with considerably more services and security would be comparable.