What a great find. Located a few hundred metres from Sol train station (the absolute heart of Madrid) you couldn’t hope for more. And how is this for support, we left an iPhone on the back seat of the taxi the afternoon before checkout. Alvarado took the time to chase up the driver (no easy feat), and then organised for the driver to drop the phone off to the apartment. It was fantastic support. Given our limited language skill and knowledge of how things work in Spain we would have had no hope in getting that phone back. Fantastic genuine support. We could recommend the unit more highly.