This apartment is fantastic. After touching base with Carmen, we dealt primarily with one of the neighbors from upstairs who shows you around and gives keys/instructions. Being only our second time using AirBnB, I was more than happy with this location. The beds are comfortable and clean. The shower is a bit small by American standards but it gets the job done. (I kept bumping the shower handle and getting a sudden rush of scalding hot or icy cold water... just have to be aware of the space).
Carmen wasn't the most proactive communicator but was helpful when we reached out. So if you're used to your hosts making first contact, that wasn't the case here. I don't consider that a negative though as she was very helpful and informative.
I would stay here again in a heartbeat.