Monica was very communicative and easy to work with. She accommodated our early check in and made sure everything was clean by the time we arrived. She provided great information about the neighborhood and gave recommendations on where we should (and should not) go. The apartment is in a great, non-touristy neighborhood and we were able to either walk or take the metro everywhere. My only complaint was the sound of the elevator that made a loud sound right outside our door every time someone used it. Overall it was a great experience, thanks Monica!