Responsive communication though I was surprised to find that the apartment is managed by a company. We were met on time by a very nice woman. It is a nice place and excellent location. A few criticisms - much smaller than in photos, should not be advertised for 9 pp. We were 4 adults and 4 teenagers and the place was small for us - sofa beds are quite short even for the teenagers. Table only for 4 people & small kitchen so catering for big group challenging. Disappointed by lack of toiletries (e.g., hand soap) and we had to ask for more toilet paper which they provided promptly but would expect more as the apartment is advertised for big group. Hot water was a problem - we had to contact them for advice - instructions for the boiler would be helpful. One person in the lounge got bitten each night possibly by mosquitoes. Despite these concerns, it is a great place and good location and we had a good time.