My boyfriend and I stayed in Lola’s room for three nights for the first part of our holiday in Europe. After the first night I noticed some red bites on my body but did not think much of it. By the third night there were multiple more bites. We ended up searching through the bed and discovered a bed bug. We also found some dead bed bugs under the bed. We immediately notified Lola of the situation. Lola and her daughter came into the room and we were unable to find the bed bug we initially found but provided them with photos we took. We were able to match the bed bug with multiple other photos of bed bugs online. We showed them the dead bed bug on the ground and the bites on my body, matching them to images of bed bug bites we found online. While we don’t blame Lola and her daughter for having bed bugs in their room (anyone could have brought them in), we are very upset with the way they handled the situation. Lola and her daughter repeatedly denied that the photo of the bed bug we showed them was actually a bed bug, even accusing us of using an old photo of a bed bug. They also implied that the bites all over my body were from razor burn, when they clearly were bites of some sort. We only wanted to inform Lola and her daughter of the situation and hope that they would help us find somewhere else to stay. Unfortunately, they only made us feel very uncomfortable so we ended up leaving without receiving any sort of assistance.
Overall the location and room were great, we just wish this whole situation was handled more professionally. We hope this can be a lesson for everyone to make sure to check your beds for pests when traveling before you sleep in them.