Rocio communicated very well. She actually has anotehr person Xavi meet and deal with is. He met us about 5 minutes after we got to the hotel and gave us a tour of the place and instructions. He also gave us some good recommendations for places to eat and visit. And best yet, Rocio and Xavi planned for a taxi to pick us up on the day we checked out. That type of service is amazing. There is currently construction work outside of the building, and they start work around 8am, which is very noisy, but since we were sight seeing it didn't bother us much. At night it is lively and sometimes noisy. But not bad at all. It is located in Gracia neighborhood which makes you feel like a local. And is very close to transit lines to visit everything from the beack, Camp Nou, Magic Fountain, Gothic Quarters very easily and under 30 minutes including subway and walking.