Oscar and Diego’s apartment is lovely. However, picking he keys up from the outskirts of the city made it a bit awkward. Upon travelling 40 mins to collect the keys, I had to watch a video about the apartment, how to use the hobs, remotes, air conditioning, bins etc. Which was long and boring. I also had to sign a three page contract and provide my passport (which I did not have with me) which is not usually the case and I think it is important to know this.
The lift was broken (which we specifically needed and double checked that they had) so walking up six flights of stairs every time we went to the apartment was awful. My mother struggles with stairs so this was a big issue for us and we asked to change accommodation. After calling once and emailing three times (and being reassured that there was 24 hour service) we received a very late reply stating we would need to call management the next day, we had a day trip planned and I wasn’t too happy being passed around after being assured we could contact them 24 hours a day if needed. They were not eager to help with this issue so we weren’t overly happy. The next day we discovered the pans were dirty and the hairdryer was broken. These were replaced within a few hours which was good. If our initial query was dealt with as speedily we would have been much happier. Overall, the beds are comfy and the apartment is nice.