Damien, Maria & Karolina were always available for any question. The place was in a great location with a great market and plenty of restaurants next door. As well as a 15 - 20 minute stroll to all attractions. The place itself is simple to American standards, but looks as pictured. The extras such as water, bubbly, and ice were great upon arrival. The rooftop deck is great!!! We had tapas and drinks up there before heading out every night. There was a glitch with the hot water when we arrived which was quickly fixed. Just to say they made sure everything was as promised asap.