Our main concern was lack of security. The majority of the windows could not be locked, which meant someone would be able to slide them open from the outside. On top of this, the roller blinds, which add some security when shut, were broken in one of the bedrooms when we arrived. We managed to fix that ourselves, but when we reported the broken window catches to the management company, they said they would send a repairman the next day, but then didn’t. In addition, there is a safe provided. It should have been open for us to use, but it was locked shut, and management could not give us the code to open it. They gave us a 6 digit code and wouldn’t believe me when I said it had to be 4 digits.
Other issues: a lightbulb was out in the living room which made it very dark, it was mentioned to management but obviously not fixed as they didn’t send maintenance out.
There is no washing up liquid (for dishes) provided, but they demand that you wash up before leaving…
There is also no laundry liquid/powder provided. Fortunately for the next people who need to do laundry, we left a box of pods.
Whilst the towels are very soft, they were covered in someone’s long hair.
There weren’t enough coffee pods provided for each person to have one per day, nor enough sugar.
The central heating had been left on THIRTY DEGREES Celsius, so we woke up absolutely sweltering when it came on in the night.
The check-in procedure is rather cool and swanky.
The bed was comfortable, and the art and decoration look nice, but they’re not enough to rescue this place when you’re paying quite a lot. The general standard of maintenance and cleanliness are subpar.
Overall, this place is all fur coat and no knickers.