Patricia answered our call promptly and arranged to meet us there. She was waiting for us when we arrived. She took her time to walk us through the entire apartment explaining all features. She told us what we needed to do upon checkout and said we should call if there were any questions or concerns or if we had anything we needed help with. She made us feel very welcome and in fact, left us with some welcome gifts of wine, chocolates, and cookies. The apartment was as advertised as was the neighborhood. All in all, all four of us were very pleased with the accommodations. Everything was in great shape, clean and ready to use and everything that one could reasonably require was furnished.