I have two positive things to say about my stay…. location and the unit. I reserved this unit for 2 months for 2 people, my friend was only there for 5 days, over $4000 plus 5€ a day for electric. There was one set of sheet, one set of towels, one toilet paper roll, 1/4 of shower gel and 1/2 a bottle of dishwashing detergent….that’s it!!! I requested extra sheets and towels, I was told it would be another 10 €. This started a flurry of many absurd excuses ….people abuse sheets or the futon is not for sleeping, owner didn’t want luggage in living room that’s why I had to pay an extra 10€, I revised my stay to 35 days instead of 60.
Three days later I had flying insects and awful smell in the bathroom, I requested someone to stop by, I was told it’s a vent situation. I googled the problem an it’s a sewer problem in central Barcelona. I Google the article and they said “ oh yeah we know” but no solution. I went out and bought spray for insects, deodorizer for room and toilet bowel. Problem solved.
I unfortunately was locked out of the apt on a Tuesday at 7pm. I called an asked if I can stop by to pick up a spare, “we are closed and needed to call a locksmith”…90€ for 15 seconds.
Unfortunately the nightmare continues, my AC was leaking I had to use a bucket for 6 days before they finally sent a technician.
I have been using Airbnb for many years and have never had to use AirBNB support. I had great support from Airbnb. This host had an answer for everything with no solution.
I have included pics of bugs, roaches, dirty trash can, AC issues.
I have never had to give a bad review but in this case I must.
Frank Avila