Pia was very friendly and quick to help with any questions we had. We didn't get a chance to meet her but her friend that helped was friendly and helpful, as well. The apartment is lovely and exactly as pictured. It is very close to restaurants, stores, and public transit. We literally felt like we were living like a local! The apartment is on the 3rd floor, which is actually 5 flights up with no elevator - so it is a bit of a hike. This didn't bother us much as the apt and location were wonderful! Highly recommend! We will be booking here again on our next visit to Barcelona! Thanks Pia!