When we arrived at the apartment it was not cleaned up from the previous guests. The cleaning people arrived at 13:50 and the check in was supposed to be at 14h. We had to leave ours things in the apartment and leave and wait for one hour and a half for the apartment to be ready for us. It was really upsetting because we were with two kids, including a baby. We understand that this kind of things can happen, but due to the inconvenience I requested to the host a refund of half of the first night and she denied saying it was not fair. This was not what we expected. We felt unappreciated. The rest was ok.