Alberto was very communicative from the very beginning. He took the time to greet us when we arrived and provided suggestions for restaurants and things to see and do. During our stay we managed to lock the keys in the unit and he was very responsive and even offered to bring us a spare set wherever we were in the city, which was above and beyond to me. We of course told him we would absolutely meet him wherever he was to get a copy at his convenience since we were the ones who locked ourselves out. The unit has a lot of living/common space. The rooms are small but they do the job. One reason we chose to stay here was because it was a larger unit that offered a king size bed. We are American and bigger people who are not able to sleep comfortable in what most standard rentals offer as a double bed. It was a quiet complex and it was great to have an elevator (lift). The only minor hiccup we had was with regard to hot water. We did have to wait at least 30 minutes in between showers.