Hello there,

We have a couple of points, that we need to adress, regarding our 2 day stay at your airbnb rental in Barcelona.

First of all the aircon does not work in the biggest sleepingroom, which has resulted in a very uncomfortable nightsleep for 2 adults and one 6 year old.

Second, the kitchenstove have a defect, which result in a beeping sound, that you can hear from all parts of the appartment every second minute.

Third off all, we had a very bad experience, when 4 adults and three kids age of 2 to 6. Could not acces the appartment for over two hours Tuesday night. Because the keycards was defect.
The phone service was terrible, with more than 30 minutes of waiting time. We experienced a very unclear communication. And the keymanager was constantly delayed. This experience resulted in very tired and unhappy children not to say the least, tired and unhappy adults. Plus having no acces to medicine and other essentials like diabers and washingcloths.

Offcourse we understand that this was not the intention to deliver this service, because we feel that you a running a good rentalservice. But we do expect to be compensated.

We look forward to hearing from you

Best regards

Jens, Paulina, Max, Katrine, Lilje; Mason & Carly