We are airbnb newbies, and Juan Carlos and Nina helped us through the process all along the way. They responded to our requests within minutes and they even acted as our own personal tour guides by offering us ideas for places to see, restaurants, and off-the-beaten path places to go for non-tourists. They made our taxi transport reservations to the airport and went out of their way to make sure we were perfectly comfortable!
The apartment was perfect! Clean and bright and EXACTLY as represented in the pictures which is hugely important when you are coming to a foreign country and traveling such a long distance. The apartment was spotless as well..

we only had one thought--a few more towels and a few beach towels would be great!