We were met at the apartment and given a quick tour. After the agent left, we had a problem with the wi-fi, which we were able to remedy by rebooting. Then found the kitchen sink leaked, (remedied with a sponge underneath) the freezer wouldn't close due to severe ice build-up, and next had issues with the lighting. Then the shower drain clogged, so we used the other one. When contacted, Patricia offered to take care of things immediately. We declined the offer, being on vacation. I strongly believe these problems are not the fault of the owners, but of previous guests who did not speak up. Patricia seemed to be genuinely concerned about the issues. She was amazingly quick to respond, it was I who chose not to remedy the situation on my time. When we asked to stay six hours after check-out due to a late flight, the answer was simply, no problem. I strongly urge all AirBnB users to speak up and advocate with other users in mind.