We stayed 3 nights in this listing (Carrer de la Creu Coberta, 121, 2-2, Barcelona) provided by Habitat Apartments from May 7 to 10. After we checked in this afternoon on May 7, we noticed the following issues:
1) Things broken:
water drain in the shower is clogged and the water can not go down at all. This means we can’t take a shower on our first night and this is a major and serious issue. We were not told by the host before and we tried to reach out to the global service phone line provided by the host but was told to wait for their call back. We didn’t hear back that night and Sito (the host on Airbnb) did not reply at all during this entire time, not even during check-in when we asked him questions about the buzzer code. Very poor communication as other hosts tend to give us a personal phone number to call in case of urgent problems like this but Sito didn’t. Habitat Apartment runs across different countries and time zones, but they are NOT organized and helpful when it comes to issues. Although the drain was fixed next day, it was a pre-existent condition when we checked in and the host should have been aware of this issue, so we requested the cost of first night stay to be refunded. Still waiting.
2) Things that don’t match description:
- no shampoo found anywhere
- wifi is too weak. No connection in both bedrooms. We found that the router in the living room is FAKE as we unplugged it but we were still connected to the weak wifi. We found that the wifi signal comes from another apartment downstairs since it’s the strongest over there. This is a deceptive behaviour as no wifi were provided in the bedroom and the router is fake.
- when you lift up the toilet seat, it comes down if you don’t hold it. Very difficult for guys to use it.
Overall, I’m really disappointed in our stay despite its cute layout and somewhat convenient location. Hope that others would read our review and carefully consider not to book it.