During our stay the bathroom ceiling broke and dangerously collapsed. Very dangerous and everything got so dirty and dusty. The hotel manager then decided tonstand onto the toilet seat to check it. In doing so he broke the toilet seat.
A refund of dome sort was discussed but they then decided to pay the minimim. We are still dealing with tje refund issue now.
I find it very gross to ask amd take the money they expect the client to pay but then they try yo minimise as small.as.possible their side of refunds.
This shows also tbeir maintance side being kept at the minimum since the collapsing of a bathroom ceiling really only occurs aftwr a series of neglecting
We will let you onow about the refund if it improved or not. It is all about the approach of things and the perception this generares.
Very dissapo8 ying having to chase them.