We didn't have the pleasure to meet Johanna. However, we met Daniel who was equally gracious, if not better. He explained everything about the apartment & the sites well. He was reachable 24/7. When he left us we called him about the WiFi connection issue. He was able to diagnose quickly remotely & solve the problem. We also called him to call our cab driver because our US phones could not reach him at the time. We were glad she sent Daniel to us.
The apartment came with lots of amenities such as a bottle of wine, water bottle, carton of milk & juice, toasts & jelly. However, we only got 2 rolls of toilet paper even the bidet could not extend. There's also a washer for clothes. The balcony doubles as a drier where we hung our clothes. Clothing pins were supplied. We didn't us the TV as we forgot how to operate.