Communication with Anna was great from the very start and continued with self check in information, throughout the stay and on departure. She also kindly offered to store our luggage for a few hours until our afternoon train was due to leave- a great help. The apartment is in a great spot, a short walk to the Paralel metro which enabled us to get around the whole city. Would recommend using the metro in any city. A very comfortable bed, great hot water and washer/dryer made our stay very enjoyable.