Had to cancel last minute due to my partner and 1 year old confirmed as having COVID 10 minutes before my train was due to leave to start my trip.
I emailed Anna to cancel and got no reply.
A simple confirmation response would have been enough but I didn’t hear at all back from Anna.
I know the cancellation policy is no refund and my credit card refunds me anyway so I’m surprised at the complete lack of communication given the good reviews.
Oh well.