Really disappointed with our stay here. We paid a fortune for a 4 bedroom 2 bathroom place during Primavera Sound. Obviously the festival inflated Air BnB prices, but we still expected the basics to be delivered. We only booked as this was one of the only available Air BnB’s for our group size.
First off, one of the showers floods every time you try to use it, making the bathroom virtually inaccessible without getting water everywhere. One shower between 8 people when you’ve paid for 2 is unacceptable.
Second, the WiFi does not work. It took 3 days into our 6 day holiday for this to be sorted.
Third, there are 2 fans between 4 bedrooms, making it really uncomfortable for those rooms to sleep properly in the hot weather.
Fourth, the lock and virtual entry system was a shambles. It had a mind of its own & was very difficult to use. Fortunately we did most things as a group so shared the ONE physical key we had between us, but added extra stress to the situation.
Fifth, everything was much smaller in real life than in the pictures, and quite run down (but not as bad as I was expecting from other reviews).
Sixth, and this was incredibly unprofessional from Sweet Inn, the next guests turned up at our apartment over 2 hours BEFORE our check out time, having been told we would have left by then. All communications with me had said 11am, but these guests were there before 9am on the advice of the agency. Even if they’d turned up at 11am, the apartment would need to be properly cleaned before handing over to the next guests. Shocking service for both us and the other guests.
Seventh, there are hidden fees that were not highlighted during booking but were conveniently updated on the listing after I had booked. All management of your booking happens externally to Air BnB which is outrageous. They hold a €300 deposit from your bank account & you are unable to Check in until this is done. They also charge the tourist tax which from my understanding of Barcelona should be charged at the end of your stay. They have still, 3 weeks later, not sent an itemised receipt as requested.
The positives are that the location is lovely, you’re a bit farther out of the very touristy areas, the communication via email with Sweet Inn was relatively quick, and they provided towels. Other than that, we felt thoroughly ripped off - £3k for 6 nights is a joke for the standard of the apartment.