The reservation on Airbnb said check-in time was 11am. The day we arrived we received a message that check-in was at 3pm. We didn't know this in advance as the reservation clearly said 11am. We were already in Barcelona when we got the news. We called the company to ask if we could check in earlier. They weren't willing to cooperate and we couldn't check in earlier.
We didn't want to make a big fuss. We just had to store our luggage and then we were off for the day. It's the least they could after giving us the wrong check in time. You were rude on the phone and eventually stopped picking up the phone. When we called with a different number, they answered immediately. So they purposely ignored us. It took three hours and a lot of phone calls to finally stow our luggage in the apartment.
On the second day someone opened the door and just walked into our apartment. She didn't explain herself, she just apologized and left.
The check-out time was also at 11am. We were standing at the door, ready to go, when the cleaning lady came in punctually at 11 a.m. Without knocking or ringing a bel. We found it strange that on the day we arrived it was impossible for us to check in earlier and they didn't wait a second to get us out of the apartment.
the apartment itself is okay and on a very good location. Unfortunately it is really noisy and we were forced to sleep with earplugs.