Our stay was not a enjoyable one. Our impression of Pilar is that she is unpolite, unreliable, unavailable and not service minded.
When we arrived Pilar had left a note on the door saying she had gone to a nearby restaurant for a meal. By then we had mailed, texted and in the end called her, before she finally responded. Upon finding her at the restaurant she made us wait, luggage in hand, while she finished her meal.
The appartement was ok but not very clean, the terrace was cluttered with drying laundry and the lock on the glass door leading into the appartement was defect.
The next morning we were avakened at 07:30 by construction workers entering the terrace. They told us they were doing maintenace on the tiles. They used electric cutting tools that spat out a cloud of dust and made a incredibly loud noice.
We tried to contact Pilar by sms but there was no reply. By noon she showed up and
promised us that the work would be done by 18:00 the same afternoon and that there would be no more disturbances after that. We could not use the terrace that whole day so we choose to leave the appartement for the duration of the maintenace work, leaving our valuables behind a door that was unlockable and with strangers on the terrace.
The same evening we ran into Pilar by coincidence and she informed us that a carpenter would come and do some work on the terrace the next afternoon at around 19:00.
Our earlier efforts to get some compensation from Pilar were fruitless and now this...! Needless to say we had to contact Air BNB the next morning, they took good care of us, no thanks to Pilar who remained silent for the rest of our stay. The last we heard from her was on our last night in Barcelona at midnight, that was the first and only communication we recieved from her during our stay (it was not a reply!) telling us to lave the keys in the mailbox since she was unable to meet us in person the following morning at 10:00.
All in all it was not a very nice stay!