Communication was great. Didn't actually meet Marco but a lovely woman Sylvia was there to meet us and made sure we had everything. The place was just as it looks on-line, gorgeous. There was a nice bottle of Cava in the refrigerator and some coffee for the first morning. Added amenities like a blow dryer and iron were greatly appreciated. The neighborhood is quiet and kind of industrial but don't be fooled just two blocks away is a wonderful street of restaurants, shops and strolling. Although it's not part of the touristy areas, we found it very easy to get around. Metro stops close and cabs parked right around the corner.