From the start, things seemed a bit off. All 11 of us had to wait 20 minutes on the street for Luca (one of Francisco's associates) to let us into the apartment, who then tried to charge us for late check-in even though it was well before 9 o'clock. He also attempted to make us pay again for the Airbnb. Two hours after we checked the Airbnb was broken into while we were out for dinner. There were no signs of forced entry and the door was still locked when we came back. Over £15,000 worth of items were stolen from us. After this, it took a long time to get in touch with Franciso or Luca, neither which came to help but passed us off to the building manager who none of us had met before. We did not stay in the Airbnb for the rest of the trip as it was not safe. We also still have not got back our tourist tax from the host. The apartment is nice but we would not recommend staying here.