Positives are that the pool is lovely, the location is really good for Primavera festival or the beach, and Roland is a good communicator who tries to do his best.
However the negatives just took over this stay for us I’m afraid:
The main problem was that the flat was filthy when we arrived, we complained immediately and a cleaner arrived 2 hours later and cleaned for well over 3 hours. I don’t think it had been cleaned before, and it still wasn’t fully clean when the second cleaner left but a bit better.
The apartment is tatty and hasn’t had much love paid to it recently. Nothing is finished very nicely, kitchen cupboards are broken, the dishwasher wasn’t working smoothly, all 3 soap dispensers in the flat were totally empty, the bathmat in the master bathroom was both falling apart and covered in other people’s hair. The coffee machine was only working sometimes, there were really random things in the kitchen like it has a mixer and 3 weighing scales - but not very much cutlery and only a few mismatched cups and plates.
Roland was helpful in hearing us out and gave us a partial refund for the first night because we lost many hours to a necessary second clean which we appreciated, but just the whole flat needs some serious attention