My experience was very different from past reviews and started with missed plane connections and inoperable telephone connections so when we were finally able to connect with Teresa she was angry that we had not phoned earlier to confirm an early drop by to pick up keys and leave luggage in hallway while maid cleaned unit. Teresa claimed she waited 2 hours at 8am-really?? She then would not wait 10 minutes when afternoon traffic delayed our arrival from BCN telling our local driver, a doctor who tried to explain the short delay, that we would have to return at 5pm vs 4pm check in time. As you may surmise, it went sideways from there with us commenting on lack of soap and her being proud she left a roll of TP (Are we to use TP without washing our hands after or do we "hold it" and go to store first to get necessary soap?) The next morning, we were awoken with jack hammering at 8:30am and barely enough hot water for one shower. When we emailed our concern, Teresa replied "never heard that before". Again, no sympathy, no solution just rancor. Upon returning that afternoon, we found a note from workers in the hallway indicating ALL water would be shut off the next day for 4-5 hours. We advised Teresa and that was our last communication. As for the unit, great location, light colors but sleeps 6 means sleep ie no table settings or chairs to feed 6. We had 3 (our youngest son could not make it) and it was tight...sufficient but tight ie only room for 1 to walk at a time in master bedroom and if two singles are in 2nd bedroom there is NOT a single inch left on either side of bed. Teresa helped us collapse legs on 1 bed and slide it under 2nd bed to make room. That was the one "personal" service she provided. We loved Barcelona; hooked up with the parents of an exchange student we hosted last year for two weeks and found the locals extremely welcoming. If Teresa had not started the "live" interaction in an angry mood, I am sure the visit would have been more enjoyable as she appeared friendly in our 2-3 pre trip confirmation emails.