All involved personal (3 people) was very friendly. I found the communication just to get into the apartment quite tiring. Alot of text to read. Also if one arrives an hour late, there may be a fee to pay. The place is, as shown in the fotos. The TV is outdated though and makes few sense. Stairs are a hustle after while :) We would not come back, but still this is a good place and we had a good time and compared with other places in BCN it is a great deal.