Although general features (cleanliness, location, etc...) were very much ok, the second night turned into a nightmare for some of us, due to unbearable noise from the upper floor until 5am ! When reported to the office the next morning, I was told they were aware of the problem, not the first time with usual upper flats occupants, ... we could have called the police for night-time noise, etc, etc. For the expected level of services, this is simply unacceptable if known and recurring.