Ramon was very easy to communicate with, as was Lucas, the person who actually coordinated the check-in and check-out process. Lucas was so understanding of our flight delays, and was kind enough to help us with our luggage and with calling a cab when we left. The apartment is great and in a perfect location on the plaza. It is a little noisy at night so it's best to just join the people hanging out in the plaza downstairs. We had a great time, highly recommend!