Angel handled us well in the lead up to our stay. Wafa handled us face to face after that. She was responsive. The apartment was extremely clean and well presented. I assure other people that they will be pleased with this apartment as I have stayed in many other places and this is comparable with the best of AirBNB choices. The apartment is on the 5th floor and it is dependent upon a good elevator. The elevator is not reliable and it regularly broke down. I had to carry three heavy bags down 5 floors at the end of our stay which was disappointing. Other improvements could include curtains in the single bedroom. There is also no window in bedroom no 3. English sattelite TV would also help. Moreover, we had an excellent stay at Angel's place and we would recommend it.