Attention!
The advertisement said „Whole Apartment - 9 Bedrooms with 2 Beds..“ - we booked the Place for 11 People and upon our arrival only 6 rooms were opened by the host. When we asked him to Open the additional rooms - which we had obviously booked via AirBnB - He asked us to pay additional 600€, as we had only booked 11 beds. Additionally, he charged us 2,75€ per Night for the City-Tax instead of the usual 2,25€ (which we would actually not had to pay - as attendees of a conference! - and he asked for our purpose of Travel!).
All these payments have not been processed by AirBnB and had to be payed cash or by creditcard directly to him - small chance of any reimburse by AirBnB!)
Prior to our stay - I got an E-Mail by them, with a phone number - more or less pretending to keep all the additional Details away from AirBnB. - I must say, it seemed easier at first sight, but as I learned - Keep contacting only via the AirBnB App, so they have a Chance to track everything!
Additionally - In the Second Night, 6 Mexican Girls were ringing at our Appartment - they obviously booked the same Appartment we booked over a different agency! Coincidence that they might have fitted in the additional 3 Rooms we spontaniously had to book upon arrival? They had the same Phone number we had - but could not reach anyone. As I tried - I reached them: „No worries! Say goodbye to them and go to sleep!“ - Pretty harsh, I would say.
Additionally - we had to ask for a receipt, for the additional costs several times. The first one was incorrect saying: „Additional Payment of 600€ for 24h Service, daily served breakfast and cleaning“ (which did clearly not happen!) - the second one was then somewhat correct.
However - the place is as advertised. The Beds are pretty hard, bathrooms are shared by 2 or three rooms, having two doors. Sinks are somehow dirty. Internet only works in one side of the flat.
Thats all - but for all of us the worst AirBnB-Experience ever. Clearly not because of the place - but due to this tricky payment issues.