The worst experience of renting a flat on airbnb ever. Why?
1) everything started with check-in. me and my gf uploaded passport details to a website and were waiting for instrustions on how to grab a key to open the flat. they haven't gave us a code to a locker until my friends that had to arrive the day uploaded their passport deatils on a website. so I had to call my friend and ask to upload that urgently and waited 20min for him to do that while being with all the luggage in a place where the flat was located.
2) when we entered the flat it was NOT AS ADVERTISED, DIRTY and with an AWFUL view from all windows.
a) the first thing we're noticed is a disgusting smell when you enter the apartment. it's even hard to desсribe. the host told it's a "city smell", but i'd say it's a smell that we found only in this apartment which is a mix dampness and fried food. The next apartment in Barcelona didn't have such smell and it's definetitly NOT a "city smell".
b) we checked 2 bedrooms and both of them were tiny and it's almost imposible to even open your middle-size suitcase and put it on the floor. me and my gf had 2 suitcases..
c) we went to check the view from the windows and were shocked that the VIEW is NOT a Sagrada Familia view. it's a view on a backyard and it was SUPER dirty area with litter lying everywhere. we checked other 2 windows and the view was even WORSE. Unfortunately, Airbnb doesn't allow to attach a pics. But I promise that you'll be shocked by that view.
d) we went upstairs to check the advertised pool with Sagrada view and found out that the pool was tiny and a terrace is shared with a lot of other people that live or rent a flat there which is not a problem, but we were fortunate enough to meet 4 completely stoned guys sitting right near the pool which wasn't pleasant at all.
e) we went back to the apartment and set on a sofa to search for other flats and hotels cause we decided NOT to stay there and found out that sofa had multiple white spots. It looked like SPERM, but the host assured that it's a yogurt. ANYWAY, those spots that can both SPERM or (and) YOGURT made us speed up with looking for another place to stay.
f) we set on that sofa and my gf and she saw a shadow in a small window. This shadow was an ELEVATOR. So you can feel the sound and see the elevator in that flat.
g) We texted the host that we won't stay there and looked for some other surprises that will help us get a full refund the same day and actually FOUND one. There was a mold in a bathroom which is really disgusting.
3) The last thing which absolutely NOT customer friendly is that a host came to us, offered to move to another flat (which is good), but we refused, asked him to check the flat that was untouched (we spent there less than 1 hour and haven't even used the toilet) and asked for a full refund. They refused to do that because "The cancelation policies are clear and the reasons you provided are not reasonable for a full refund.". Still trying to get my money back through Airbnb support and my bank.
I DO NOT RECOMMEND RENTING THIS APARTMENT AND DEALING WITH THIS HOST. DISGUSTING EXPERIENCE.