Francesco was wonderful. Communicating with him prior to our trip was great, he always responded very promptly. We had asked for an early check-in which he graciously accommodated and he was there waiting for us when we arrived. The apartment was exactly how it is pictured, very cute and very clean and comfortable. Felt very safe. Francesco was very helpful with recommending restaurants in the area and helping us with directions to the airport using the metro. The metro is really close by (walking distance) and a straight shot to the airport. The only negative is that there was street noise at night. Other than that it was perfect. He provided a water bottle in the fridge for us as well as coffee! Would definitely recommend.