TO AVOID. Very bad experience : dodgy management, cash payments demanded and Airbnb procedures not ensured. The apartment is very nice and well located, the agency administrating it, has been a total mess and fixing it all took me a lot of time. 1. Be careful, price is not real. The published price for the 5 people apartment goes up 25% when you complete 4 guests. I knew it was a rip off strategy but I booked anyways as I really needed a place to stay with my parents of elder age. I ask them if having a 200 euros charge for an amount of guests allowed was normal and they said that the price shown is for the 'empty apartment' so .. whatever 2. The place is managed by an agency (your rentals) who doesn't have information and has to contact the owner every time you have a question. So I had to wait 10 days for an answer once I booked. Of course, this doesn't show on the platform as they wittily answer "I'll check" so the message shows as "immediately answered" but the real information came with 10 days delay. The phone contact they give you has no information either and sends you back to the agency. There are so many people involved that having an answer in time is impossible. 3. One week before the trip I got an email from another person, copying another unknown person (4 contact points so far). They've asked me to pay cash "the rest" once I arrive. I was astonished as Airbnb never asks for cash and because the 100% of the payment was already done via the airbnb platform. I gave this as an answer and they said "it was a confusion". I wondered what kind of scam I would have gotten into if I hadn't pay attention. 4. Days before arriving I was asked to pay cash 140 euros as a security deposit that they would hopefully give back. Normally this is also done via Airbnb. I refused again to pay cash and contacted Airbnb who has clearly said that there was no cash payment to be done. The agency representative (a new person!) offered to do it via credit card. I had to file an official complaint to Airbnb in order to avoid my card to be manipulated and things to be cleared out. 5. The worst thing of this all is that before booking the apartment I clearly asked if we could leave the luggage when arriving (in the morning) as I was travelling with 2 elders who can't easily move and even less move with weight. This has been accepted before booking. I checked with the whatsaap contact 2 days before arriving as I've seen communication wasn't strong between them and surprise! The person managing my booking didn't have the phone that day and the phone was in hands of another agent who had no idea of my booking. So 2 days before and 6 people -contact points- after, I still didn't have certainty of my arrival conditions. It was such a bad experience that I took the time to translate it all to avoid others to fall in this dodgy service. It's not the fault of the person doing the check in (Alex) who was really nice nor the owner of the apartment as it's new and fully equipped, but the management has been a nightmare. -- NO recomendable. Muy mala experiencia: una gestion dudosa, me pidieron pagos en efectivo y no se respetaron los procedimientos de Airbnb. El departamento esta bien ubicado y muy bonito, pero la gestion ha sido un desastre. 1. Cuidado! El precio no es real. El precio publicado es lo que consideran 'base' por el departamento 'vacío'. Es un departamento para 5 personas y tiene un 25% de recargo una vez ingresados 4 pasajeros. Alquilé el departamento porque no había otras opciones en la fecha que yo necesitaba, era mi única opción. Esta manipulación de precios me pareció muy poco seria, envié un mensaje preguntando si era normal tener una recarga de 200 euros cuando el departamento esta descripto como "apto para hasta 5 personas" y me dijeron que el precio inicial es 'sin personas' (el departamento vacío?!). Asegúrense de corroborar bien el precio final porque hay agregados sorpresa en el precio. 2. El departamento esta gerenciado por una agencia que responde mensajes (Your rentals), que tiene que contactar al dueño cada vez que recibe una pregunta y el contacto telefónico es de la persona que tiene las llaves, que no puede responder preguntas, solo abrir. Esta cadena de interlocutores separados hace que el intercambio y las respuestas sean realmente lentas. Una vez reservado y pagado, hice una pregunta ... tuve que esperar 10 días para recibir una respuesta real, porque la agencia responde a los mensajes "lo consultaré" de manera que en la plataforma figure como 'mensaje respondido' pero el contenido es nulo. Ademas el contacto de whatsaap esta compartido entre diferentes managers y hay que esperar que justo el manager de tu reserva este disponible para contestarte, sino te responde un colega diciéndote "no soy el responsable del dia, espera a mañana o pasado". Un verdadero desastre de comunicación. 3. Una semana antes del viaje recibí un email de otra persona, poniendo en copia a otra persona que me pidió abonar el dia de llegada "el resto del pago en cash para tener un descuento del 3%". Respondí que el 100% del pago ya estaba realizado por la plataforma Airbnb y que no había mas pagos que hacer, mucho menos en cash. Respondieron que se trato de una confusion. Me pregunto en que tipo de estafa hubiese caido si no hubiese sido cuidadosa. Airbnb es muy claro en el procedimiento de pagos y en evitar el efectivo. 4. Me pidieron pagar en cash 140 euros como deposito de garantía o bien darles mi tarjeta de crédito para que ellos individualmente hicieran una retención como deposito. Los depósitos...