The apartment was much smaller than expected and we had to wait for the guy to come and check us in. The lift wasn’t working and we had many bags. They said they would do something to help but also said it wasn’t their responsibility to help us with our bags even if the lift was broken/wouldn’t accommodate us more (luckily the guy helped us once because we requested when checking in). They sent us a rude message saying we could leave if we wanted to and that I wasn’t allowed to even come into the apartment because I booked it for my parents.