Overall, we had a good experience at the apartment. One should know before booking (perhaps it's in the description?) that it is not "Alex" you will be interacting with but instead someone from a building management company. Our rep was named Oscar, who was lovely during check in, accommodated our early arrival and told us we could reach out to him about anything. However, when I did email him the night before leaving he did not respond. Fortunately the minor issue we had (a potentially lost key) resolved itself without his help! Apartment was very clean and comfortable for our family of two adults and two kids under age 4. That said, the initial portable crib (Pack 'n Play) they supplied was disgusting--the mattress was stained with what at best was dirt and more likely, was mold. They did exchange it quickly but I was a bit put off that they would leave the one they left in the first place for a baby to sleep on. Also, they did not supply a sheet, claiming hygiene issues. Not sure I understand that but perhaps there is some regulation I'm not familiar with!