I booked this room for two nights in December 2021 and from the photos and description I saw that we will have heating (by radiator) and AC. But when we arrived we were disappointed to see that we did not have a radiator in the room, and the AC did not heat the room, although it was set at 30°C. We asked the lady at the front desk to come and see the problem and she told us she would solve it until we got back from the city. When we got back to the room in the evening, it was cold and the problem was still unresolved. I called the lady at the front desk again and told her that the room she gave us did not match the description on the site and that we did not have heat, but she told us that only two rooms have radiators and both of them are busy (she could give us another camera with AC, but with a properly functioning one). It was very cold during the night, and we couldn't keep the AC turned on during the night because it was very noisy and sounded like the wind. The next day I left the AC turned on for several hours while we were in town and when we returned we found the room still cold. Either solve the problem with AC, or put other pictures and descriptions that match the reality.