This apartment is absolutely beautiful! It is completely stocked with coffee, some snacks, and even a bottle of wine upon arrival. The staff is very responsive. My purse was stolen, which also had an apartment key in it, while we were dining on a terrace at a nearby restaurant (there are multiple restaurants and bars nearby). My husband sent a message to Sito shortly thereafter, and they brought a new key to us the next morning. Our only regret is that we had to leave a day early to go to Madrid to get a new passport for me (also stolen with my purse). Moral of the story--carry as few valuables as possible in purses. Keep copies of your passport, credit cards, driver's license, phone numbers, and keep your purse across your body or in your lap--not on a chair or even on the ground beside you. Put your phone in a front pocket (on your person), not in your purse, in case your purse is stolen. You don't realize how much you depend on your phone until you don't have it.