This is not a typical review. I believe that character is revealed when things do not go according to plan and if that is the case, I would say that Gunnar is a great host. We had trouble with our stay. Apparently there was a problem with the gas line coming in to the apartment building and as a result we did not have hot water or heat for several days. When we realized the problem, Gunnar sent two technicians in less than 30 minutes. Everything was fine on the hot water heater and it was quickly realized that it was the gas utility company that would need to come out. The gas company said they would be there the following morning, and they didn't show up. The next day they didn't show up either. Gunnar was in contact with us several times each day and very apologetic. When they didn't show up the second day, Gunnar came by himself to look at the unit and confirm what the technicians already said. He looked me in the eye and apologized, shook my hand and said he wanted to make it right. We decided since we were going into the weekend that it was even less likely that the gas company would show up, so my wife and I decided to move to another Airbnb property. Gunnar was understanding, gracious and let us out of our agreement and made a few recommendations about the Barcelona area. Gunnar went out of his way to make things right for us and he made a difficult situation much better. I must say we really missed out staying at his place because it is in a good location, with an elevator, and the patio overlooks a daycare center so we could watch children laugh and play while we ate breakfast (they are 4 floors below so it isn't too loud and they close at 16:00). When we come back to Barcelona, this will be the first apartment we look for. Thank you Gunnar! 5 stars!