My family was extremely disappointed throughout our entire trip with this accomodation. When we first arrived we were sent an email that clearly stated to check in at a seperate location from our apartment. When we showed up here they seemed confused. After checking me in with no apology or explanation for this communication we then had to pay for yet another cab to take us to our actual apartmant.
Once arriving at the actual apartmant the only positive was the location which was convenient to many attractions and a metro station. We were disappointed with the actual apartment itself.
Upon entering the apartment we immediately noticed the pictures online do not represent the property truthfully and found several issues including, no remote to the TV, a kitchen cabinet door broken off the hinges, sinks were not draining and water in 2nd bathroom shower was so scalding hot and the water temperature was not adjustable. The apartment was dark and depressing and the walls were covered in dirty scuff marks. There were even holes in the walls in several places. On the 2nd and third days, we experienced numerous power outages (albeit was quickly corrected with flipping breakers in breaker box.) Our power would go out every night so that we woke up each morning to our cell phones being uncharged. We also didn’t have hot waters in the showers Thursday evening and Friday morning and once again had to call the maintanance 24 hour emergency line to have this corrected. I will give a little bit of credit as the company was responsive and addressed the water temperature issue timely by 12 PM the next day. We were still unable to shower before heading out for our day which was clearly a problem.
The bedding here was also subpar as the actual bedding and pillows provided were quite uncomfortable. The towels were thin and you could tell they were very old.
Great location as I stated but would definitely choose another apartment and will never stay with this company again . It goes without saying that due to the power and water issues alone I felt we were fair in asking for a partial refund in our stay. The company has yet to respond to this request and I may send an official email to AirBnB to report the many issues we had during our stay and I feel a refund is completely valid.