To say Paul was a huge help during the entire Airbnb process would be an understatement. I booked within 4 hours of searching this and other properties. Before I even paid, Paul fielded numerous questions of mine in a thorough and timely fashion. He was just as prompt and detailed in his pre-travel communication. While I was there, he was always responsive to texts and calls. Accommodations were better than described. Absolutely fell in love with Gracia, the neighborhood the apartment is in, and will definitely be back!