My husband and I planned a 10 day trip to Spain and were very excited to stay at Jordi's listing. The day before our flight, my husband contracted Covid and we needed to cancel the entire trip. Airlines and other accommodations were very understanding and flexible about providing refunds and credits. Jordi immediately declined our request for even a partial refund, and did not communicate further with us. We had paid her over $700 for our stay, and she would not refund any of it. We contacted Airbnb customer service and they asked Jordi for a refund as well, which she also declined. Jordi was very unaccommodating and unwilling to work with us, even though the trip was canceled for reasons out of our control. It was a very disappointing experience.