Elena was great with communication and helping us navigate public transport since there was a taxi strike. She sat down with us and gave us a map and an overview of things to do/see/eat etc. She had some fresh squeezed orange juice and watermelon to greet us. She had taken time to create very thorough descriptions of the different areas of the city and its attractions, complete with Google links right to the corresponding map. Her place is exactly as described. She was very quiet, sometimes we weren't even sure she was home!! She has a lot of hygiene supplies to use and little touches such as ear plugs, oil diffuser, adapter plugs, computer desks for your lap.... overall a great stay!