Communication was abrupt, it wasn't very nice to receive a message like "Are you coming?? I've been waiting here for 10 minutes". It's a 5th floor with no elevator. The jacuzzi doesn't get very warm. There was no charcoal or matches for the barbecue (I understand that this is not necessary but would have been nice touch). We were informed that we needed to clean everything, do the washing up and take down the rubbish, which considering that we already pay for the cleaning fee, was a little odd. The place is ok; the terrace is spacious and the bed is very comfortable, but she shower drain got clogged every time. They were accommodating by giving us a discounted rate but even then I felt it was overpriced for what it is. It was ok, but I would not repeat the experience.