Very punctual during check in. They had my itinerary so she was there waiting. So nice and helpful. Even helped me with my bags. Only downside to the apartment is there isn't a lift so 5 flights of stairs with a large suitcase was very difficult. The apartment and service was fabulous. So helpful and informative, very clean. Safe location and perfect location. Near subway which was great as well as great shopping off Las ramblas. Would go back!!! 5/5!!