We recently traveled to Barcelona on a last minute booking with another family. The check in process was great. We were greeted at their main office with bottled water which was a pleasant surprise after a long trip. The office building was very nice and we assumed the apartment was in the same building. We were wrong. The apartment was located a couple blocks down. We had to walk 3 mins with all our luggage and 6 kids to a much older looking building. When we arrived, we were extremely disappointed with the accommodations as the unit looked nothing like the photos. The entire place looked run down and needed a thorough cleaning. There was mold in the shower and dead bugs on the floor. They used stock photos of another unit which was not indicated on the listing. It was a total bait and switch. We requested a refund right away but the property manager refused. We left immediately and checked into a hotel.