Gloria was amazing with communication and super helpful & kind. She offered help in any way she could. We stayed here for 4 weeks and it was great. We had to buy some extra things for the kitchen because of our longer stay. The flat itself is beautiful & very clean, just like in photos. The location is nice, a couple of blocks from the metro. Catching a taxi was a challenge at times however and nice cafes and restaurants are a bit of a walk, so is the centre. One thing that could be improved is having wardrobes or a place to hang our clothes in the 2 bigger bedrooms, there was only one in the very small bedroom. Overall a fantastic stay however & highly recommended.