We had a positive experience here. Because the city was having a heatwave, Maria was kind enough to buy 2 extra fans to help circulate the air from the a/c. This helped a lot since the apt is on the 3rd floor facing the morning sun. We also appreciated that she allowed us to drop off our luggage before the official check-in time since since our flight had landed (and even though the previous guest was just leaving). Maria always responded back within an hour to any of my inquiries. I would recommend this apt to anyone who needs 3 bedrooms and doesn't mind walking a few blocks to the tube for transportation.