Overall I was left disappointed in my accommodations. I feel it is my responsibility to share, with full transparency, what occurred during my stay.
I’ll start with the good aspects:
(1) The apartment and building is extremely clean.
(2) In addition, it was easy to arrange for weekly cleaning through the management company, which is nice to have during an extended stay.
Some negatives:
(1) Location isn’t great. Every meaningful tourist attraction is a significant walking distance away. If you plan to take the subway/tube everywhere, there is one located relatively close. However: Sagrada Familia, Born/Picasso Museum/Old City, Barcelona Cathedral, Las Ramblas etc...all far away, even decent shopping is quite far off.
(2) TOO MANY SURPRISES: For example, I received a text message alerting me that men would be stopping by to check the heater in my apartment. I am pregnant and happened to be very sick at the time. They gave me no notice. I told them I was not comfortable having anyone come over right then. They didn’t care that I was sick and told me it’s happening anyway and that it shouldn’t take long. They were there for half an hour! So uncomfortable.
Apartment received is not what I chose or paid for. The apartment I chose had a street view and balcony. Upon arrival, I was placed in an apartment in the back of the building with a tragic view. The Weflatting representative (who left the keys with a stranger and wasn’t there when I arrived) left me a voicemail saying “I know this isn’t the apartment you chose, you chose a 1 bedroom and this is a 2 bedroom, but this is what we had available, so you can stay here, but we might have to move you at some point if we need the 2 bedroom” WHAT! So unprofessional.
Later when I voiced concerns about the apartment they put me in, it was thrown in my face that they gave me a 2 bedroom instead of a 1 bedroom and that I should have appreciated the upgrade. I don’t need another a larger place. Didn’t ask for it. Don’t want it. I want the room with the view that I chose. They tried to use this as leverage to make up for the issues I experienced. The customer service is horrible. BAD attitudes all around.
(3) You are never in touch with the owner of the apartment. Your contact is a representative from Weflating. The experience is impersonal and the individual who represents the apartments in this building was EXTREMELY rude and unprofessional. For example, there was significant construction right next door. All day, every day from 8am - 5pm, LOUD drilling. I notified the contact provided and here is her response, copied and pasted from WhatsApp:
“April, i am sorry but it is not our fault that there are construction works in the building next door. I understand it is not comfortable and you are not comfortable. however you cannot blame us on the noise or inconvenience”
WOW. I find it incredibly misleading and unacceptable that the construction was not disclosed beforehand and furthermore, that the attitude towards tenants is what is reflected in the above quote. I never got the impression that they genuinely cared about any concern I may have had.
If you rent an apartment in this building in the foreseeable future you will not be able to: ever sleep past 8am, make calls during the day, watch television, relax or do any sort of work whatsoever.
I took recordings of the noise and sent them to the Weflatting representative. I waited 2 weeks for them to follow up with me...no response. When I reached out to complain again about the noise, here is another direct quote from our WhatsApp conversation:
“excuse me, i had no alternative for you.”
Also...
“of course with the construction there are no quiet apartments”
The bottom line is, the people are not nice to work with. It’s not the apartment itself as much as Weflating being a problem.
After much negotiation, I was refunded for 1 week of my stay, which under normal circumstances would have made it “okay” - After all, as long as they make an effort to remedy a situation that’s all you can ask for, but if you are treated poorly, argued with and quite frankly, yelled at over text, whatever follows doesn’t matter. I just wanted to get out of there.
There are other clean apartments in better locations in Barcelona. FIND SOMETHING ELSE! Good luck.