Angel was very responsive and easy to get in touch with. I had an issue with my cellphone (traveling from France to Spain) and there was a 4 hour delay on the train so we arrived 4 hours after out scheduled check in time. Angel was very nice and understanding and sent someone over right away to check us in. The apartment was big enough for us (2 kids, aged 10 and 12) and three adults. The couch is actually big enough for someone to sleep on if they wanted as well. The only grip is that the tile in the larger bathroom could use a deep cleaning. The two kids refused to showed in because they said it looked too dirty (could be stained?). The neighborhood is perfect and it's the perfect place to be to explore the city. We would recommend this listing.