Sadly and disillusionedly we wrote this review after the worst experience we have had on a family trip. THEY CAME INTO THE APARTMENT AND THEY STEALED ALL OF OUR VALUED PROPERTY ON THE SECOND DAY OF ARRIVING AT OUR RESERVATION. After a long trip we arrived 6 people to spend a few days in Barcelona and to rest about 5 days. Our reservation was made more than 4 months in advance, always in contact with Eva and / or the agency (Apartment Barcelona) responsible for the administration of the apartments. When we arrived we had to go to their offices in the Gran Via and wait around 8 hours to get access to the apartment. When everything normal as we had booked, although the dirty walls, the bathrooms were clean and the beds clean, the next night we left the apartment which was very well located for us. We went out to dinner at 7 pm and returned approximately to 10 pm, when we tried to find some things in my wallet we realized that they had entered the apartment, They took all our MONEY in dollars (cash), JEWELS, credit cards, personal documents such as driving licenses etc. Bank cards and a SUITCASE full of PHOTOGRAPHIC equipment of production and video of my husband. Incredibly in shock that something like this was happening, we called the police, they inspected and did not notice that there was no forced window or door, and in his report it was clear that the access had to be from someone who had the key to enter and that the key is like in hotels (Electronic Key). The other surprise we got was that the police suggested us to talk with the building's concierge and ask for the security cameras, when I went down to talk to the person, our surprise was knowing that THE SAME APARTMENT HAD STOLEN 2 WEEKS BEFORE OUR ARRIVAL to another guest and the AGENCY never informed us, warned or something similar of what happened and yet they allowed us to stay there and they tell us that they changed the code of the electronic key and that is why they did not tell us anything. We went to the office that rents the apartments, we must clarify that we have been very patient and they cordial with the attention, sorry for the situation but not effective enough to repair the damage, after a long day in the police and present the complaint, the agency that manages the apartment did what by rule designates Airbnb (return the money from the reservation and move us from apartment) they did after us fight for the complaint, initially we were going to give only a couple of days of reimbursement and after our demand and long hours of a day lost in Barcelona agreed to give the total reservation. But the problem still continues, the value of the stolen amounts to more than $ 4,600us Dollars, and the money that returned is not even a quarter of what was stolen. Currently completely unprotected, we seek by all means that justice is done because the agency now reports that neither they nor the owner have insurance for the guests, this is our only means of defense, we are still looking for the means so that we can recover what with effort we had made. IT'S NOT FAIR! THEY DID NOT STEAL US IN THE STREETS OF BARCELONA OR IN THE DOOR OF THE BUILDING, THEY STOLE WITHIN THE APARTMENT! With hope and cordiality we write this! So that future guests do not suffer the same thing and you as an agency learn to defend the assets and rights of us as their clients who pay for fair treatment and have more security in their properties! ———————————— Triste y desilusionadamente escribimos este review después de la peor experiencia que hemos podido tener en un viaje familiar. ENTRARON AL APARTAMENTO Y NOS ROBARON todas nuestras pertenencias de Valor al segundo día de haber llegado a nuestra reserva. Despues de un viaje largo llegamos 6 personas a pasar unos cortos dias en Barcelona y poder descansar aproximadamente 5 dias. Nuestra reserva fue hecha con mas de 4 meses de anticipación siempre en contacto con Eva y/o la agencia (Apartment Barcelona) encargados de la administracion de los apartamentos. Al llegar tuvimos que ir al las oficinas de ellos que queda en la Gran Via y esperar al rededor de 8 horas para poder tener acceso al apartamento. Al llegar todo normal tal y como habiamos reservado, aunque las paredes sucias, los baños estaban limpios y las camas limpias, la siguiente noche salimos del apartamento que para nosotros estaba muy bien ubicado, y salimos a cenar a las 7 pm y regresamos aproximadamente a las 10 pm, cuando intentamos buscar algunas cosas en mi cartera nos dimos cuenta que habian entrado al apartamento, Se llevaron todo nuestro DINERO en dolares (efectivo), JOYAS, TARJETAS de credito, documentos personales tales como licencias de conduccion etc.. Tarjetas bancarias y una MALETA llena de equipo FOTOGRÁFICO de producción y video de mi esposo. Increiblemente en shock de que algo asi estuviera pasando, llamamos a la policia, ellos inspeccionaron y no notaron que no había ninguna ventana o puerta forzada, y en su reporte fue claro que el acceso tuvo que ser de alguien que tuviera la llave para entrar ya que la llave es como en los hoteles (Llave Electrónica). La otra sorpresa que nos llevamos fue que la policia nos sugirió hablar con el conserje del edificio y pedir las cámaras de seguridad, al bajar he ir hablar con la persona nuestra sorpresa fue al saber que EL MISMO APARTAMENTO LO HABÍAN ROBADO 2 SEMANAS ANTES DE NUESTRA LLEGADA a otro huésped y la AGENCIA nunca nos informo, advirtió o algo parecido de lo sucedido y sin embargo permitieron que nos alojáramos allí y ellos nos dicen que cambiaron el código de la llave electrónica y por eso no nos dijeron nada....