We are not in the habit of complaining, but this apartment must be the worst Airbnb experience we have ever had and I believe that the host is very much aware of it.
Imagine being in boiling hot Barcelona in the middle of summer and staying in an apartment where the air conditioners don’t work at all. This was our experience with this apartment. The entire time that we stayed there, the issue was not resolved. On our first night our nephew had an asthma attack due to the heat and we barely slept. For three days, we were unable to sleep properly.
We did immediately reach out to the host. He then asked us to troubleshoot the problem. but instead of solving the problem himself, we were asked to troubleshoot the problem the whole time that we were there. We even had to cut short our sightseeing because he requested that we video chat with him. This was ridiculous. We were there on vacation, not to solve the host's problem, which in the first place, should have not existed. He told us that a technician would come to fix it on our third day, but not surprisingly, no one came.
Upon our return home, we checked other websites for reviews on this property and we found out that some guests who stayed there a month or so before we did had the same complaint. Clearly the host didn't bother to solve the problem at all.
There were other annoyances as well. We were not given clear instructions as to how we could get into the apartment. We spent 20 minutes figuring out the door. If it wasn't for a guy who works in the grocery store next door, we wouldn't have been able to come in. The shower also took a long time to get warm and the bathroom fixtures were broken.
We paid more than 800 euros for a three day stay and naturally, we expected that we would get what we paid for.