The issues began when Ana is not Ana but rather a Spanish company who owns and operates rental apartments. The company is a shell for poorly managed Airbnbs. They ask to take pictures of your passports without mention of how the data is stored. There is also a city tax that the company tries to pass off on you as guests. The apartment is filthy and the bathrooms are all not ventilated emitting a stench fowl enough to render 2/5 rooms completely inoperable. The laundry leaks and soaks the kitchen and lastly the beds have fleas or insects that bite. I have documentation and I have evidence of the company asking me to leave for speaking up about the poor conditions. Do not book here and go to a hotel which is cleaner, cheaper and in the same location.