Excellent service! We rented the apartment with 8 people. I am pretty big and the matras was too thin. Would be suitable for a thinner person. Didn't want to desturb Gemma in the night for it, so i slept on the sofa. Sleeps pretty well by the way. Next morning i asked Gemma if we could find a solution. She acted immediatly and in the evening 2 guys were lifting a a brand new bed to the upper floor. Slept like a baby the next days. Awesome service!