It was an unfortunate stay. The place is really nice, well located and clean. However, we had an once dent that was poorly handled by the agency. We had a group of friends over one night that got stuck in the elevator. We called the agency and the elevator company and none of them responded. After 2 hours of being trapped in the elevator a person had a panic attack and broke the elevator window to breath. The person had to go to the hospital afterwards. When we left the apartment the agency filed a 3,000 plus reimbursement request that included a 300 “extra trash” costs. Fortunately we were able to come to an agreement with the agency. We must recognize though, that the agency was open to reach an agreement.