Though the flat where we stayed was excellent, beautiful and in a good neighborhood, we had some issues with all the logistics around the reservation/booking.
Apparently the flat we had chosen (through Airbnb) in another zone of the city had an issue, so they decided to change it, but without clearly notifying us before. We walked 30 minutes and arrived to the original address from the booking/reservation
By Whatsapp they informed us that they officially had notified us about the change (not true), so we had to take a taxi to go back to the new flat and when we arrived the person said that she could only arrive to the flat 40 minutes later as she had been waiting for us for 20 minutes, (though it was not our fault to arrive late as they had sent the wrong address and didn’t notify us about this change. Once we finally could enter the “new” flat they said that we needed to wait three more hours as the flat was not cleaned yet, despite that they said check in was at 15:00 (and we arrived at 16:00). They tried to convince/calm us by saying that we were “upgraded”. The flat we had booked had a balcony however this one didn’t have it. The flat that we stayed was nice, though we understand that problems might come, we really encourage to have a better treatment with their customers and to organize better their logistics or at least we expected an apologize.