We had a bad experience when we stayed with Mercedes last week. Our train was delayed and as a result, she refused us entry and told us to look for a hotel. Her communication was abrupt and unhelpful with exclamation marks. (‘No exception!’) She also told us to cancel and that we would get our money back if we cancelled which was not true. As a result we had to find a hotel on arrival at midnight in Barcelona which set us back £172, without bf. We then asked if we could come on the 2nd day as we were booked in for 2 days. She agreed but when we arrived at the pre-arranged time she let us wait outside for 15 minutes and did not answer the door. We had to send her an Airbnb message before she finally operated the buzzer. No apology.
The room was small and basic with a narrow window - no view unless you stood in front of it. No privacy going to the bathroom. Door held together with a primitive hook on top.
We told the host that we had a train at 8.30 the next morning and had to leave at 7.30. She did not offer or prepare breakfast, or at least offer us sandwiches for the journey in lieu of bf. So on both days we were booked in we did not get bf. We felt so uncomfortable that we had to look for alternative accommodation and cancel the 1-night stay on our return 1 week later.