Be careful, Laura tries to charge additional hidden fees for people. For example prior to arriving I had reached out saying that we would be checking in late since our flight arrived at midnight. Laura responded that was fine but there would be a late check in fee of 20 EUR as someone has to wait up to give us the keys and show us the apartment. I was happy to pay that since it was disclosed on her initial ad, however as the day arrived she sent a message changing the price to 30 EUR. I ultimately paid the 20 EUR to the man who met us but this seemed a bit sketchy. Additionally the next morning Laura messaged us saying the AC was not working, but the person who checked us never mentioned such issues. Also, the man who checked us in showed us a laundry machine, never mentioning that the AC nor washing machine would not turn on. After using one towel each, we put them in for a wash with the detergent and tried to run but it would not turn on. Therefore we just grabbed another towel from the pile of towels to use. Laura’s initial ad, nor the man who showed us the apartment and where everything was located, including the pile of towels, mentioned a strict towel cleaning policy that Laura is charging us for, nor the fact that the washing machine was broken. I don’t believe it is good practice to charge guests fees of 20 EUR to clean towels based on a policy that was never told to us.