This host is the reason I will never be using Airbnb again. In all my time using this platform, I have 5 star reviews from the many hosts I’ve worked with because I am not a difficult guest. This host was not responsive when the power for the entire building was out for 7 hours one day and 4 hours another day. This is a big deal because the lock entry in this building only works with Wi-Fi so if power is out, the functionality is gone. The loss of power also affects the elevator (6 flights of stairs to get to door and pitch black stairwell in which I fell and sprained my ankle), the stove and water heater do not work. No shower, no lights, no stove. If traveling with a baby, you will need to leave and go to a hotel. Finally when host responded she gave us a simple code to use and enter that even the emergency phone number she provides does not have. So, it was that easy to be helpful but she was not. Whatever you do, choose another host and elsewhere. It will ruin your entire trip.