Eva was very communicative, responsive and accommodating and tried to help us as much as she was able with our unexpected last minute challenge of my husband being in a wheel chair with a broken ankle. The flat is 3.5 flights of steep narrow stairs, so definitely something to note if you are considering staying here. We made it work but it was hard. Otherwise the flat and location was great for us. A residential area with plenty of restaurants, and shops and very close to metro and bus lines to get all over the city. Flat had everything we needed. Would definitely recommend.