I faced a very poor communication situation. I extended for one more night and the system they have was dealing with me as if im on a new booking and the keys got disconnected .. so it was asking me to deposit another 300€ refundable to reactivate the keys, Which I already did when i made the booking, tried contacting them on all ways possible, phone calls, emails, airbnb chat, their own app chat.. but no answer, after a long time of trying a guy picked up and told me he’ll get an exemption regarding the deposit because i already did… he didnt call back nor he activated the keys..