Our family of six stayed in this apartment between 31/7/17 and 2/8/17. It is a beautiful apartment with lovely views across the city and our check in with Natalia went very smoothly. However, we did experience several issues during our stay and the following week. As per several previous reviews, we also had a problem with ants in one of the bedrooms (luckily products were left in the apartment for guests to treat this) and as a result we had to store some belongings in some of the drawers. The day we were checking out, we had agreed with Natalia to let workmen come in to carry out lots of jobs including broken shutters and so we were not able to do a thorough check of all the rooms, meaning we left a couple of pairs of shoes behind in one of the drawers in the "ant" bedroom. We texted the same day when we realised and let Natalia, Rajesh and Kiran know the details. We were told we could pop back to the apartment on the day our cruise ship docked back in Barcelona a week later to pick up the shoes. However when we arrived at the apartment at the agreed time a week later, no-one was there and when we finally spoke to the owner, he said that they had not been able to get into the apartment in the last week to look for the shoes and we could only pick them up on the Friday, two days after our flight back to the UK. We are really unhappy with this situation as we feel that he had a week to retrieve the shoes and should have told us sooner that we could not get into the flat or meet anyone that day. We had a taxi booked that day to tour Barcelona before our flight home and we wasted valuable time at the apartment, trying to get hold of someone to find out why no-one was there, then in discussions with him, when we asked him to send the shoes to England but he refused, which is very disappointing.