Theft, theft, theft.
During our stay, someone entered into the unit without breaking the door lock, and stole our personal belongings during the day time. Items that were stolen included valuable item, used jacket, a pair of used shoes and used water bottle.
We contacted the host immediately after we found out the incident at around 5:00pm, but the host did not get back to us until the next day at around 12:15pm.
As we know that the theft can enter the unit freely, we moved out immediately once the police came in and filed the police report, and requested for refund for that night. The host did refund the money back to us the next day.
After the incident, we reviewed other guests' comments and realized that there was another guest experienced theft losses that was done by the the host's employees in May 2019. We are not sure if these two incidents are related.
Overall, the place was clean, and location is good to visit the La Sagrada Familia, but a 2-star is rated given slow communication as well as an unsafe environment.