PLEASE READ ENTIRE REVIEW AND AVOID THIS COMPANY AT ALL COSTS! This was quite literally the WORST Airbnb stay EVER, to the point it has given me serious doubts about the platform. EVERYTHING that could go wrong DID. This nightmare started PRIOR to my arrival, with a message, on the day of check-in, to not be alarmed should anyone be INSIDE of the apartment because maintenance needed to take a look at the boiler. Already, that indicated there might be issues at with water, heat, etc. Not to mention idea that a group of people night show up, unannounced, whether I was present or not, was a serious deterrent in keeping my original check-in time. That, in combination with other events outside of my control, made me decide to check-in the following day and lose a night of my stay. The stay was reasonably priced, which I’m not sure if I can even call a “saving grace”, at this point, so it didn’t bother me at the time. I arrived in Barcelona very late the following evening. My bag had been lost and I had to remain at the airport well past midnight. I was tired and ready to get some rest. The online check-in process was lengthy and glitchy. I had to complete it multiple times, as well as make multiple phone calls, in order to be given the address and PIN code to enter the building. Upon entering, I found it to be extremely warm. I attempted to use the remote to operate the air conditioning unit but couldn’t figure out how to get it to turn on, so I gave up and put on the fan near the bedside. In the morning, I tried again with no luck. I reached out to the host, who sent a technician to tell me what I already knew; the A/C was broken. I left the apartment for the day and received a message, saying that my room would be changed the FOLLOWING day or earlier, if I should choose, and to confirm either way. However, when I return the the apartment that night, I found myself locked out of the room, with all my stuff inside. They had changed my room, the SAME day, WITHOUT my permission or consent. I gave another call to the NUMA team and was told I would be given a call back in 5 minutes to remotely open the room. Almost 30 minutes later, nothing. I called again and was finally granted access to the room. I grabbed my things and headed up the narrow staircase to the new room. Within 5 minutes of entering, I found one of the biggest, flying cockroaches I’d ever seen in my life, in the bedroom. I took photos & videos, then immediately contacted both the host & Airbnb. I was in a panic because I knew I could not stay there though the night, nor get any rest under those conditions. While on the phone with Airbnb, I was asked, “Is it just one roach?” As I pondered the relevance, or lack there of, of this question, another roach fluttered across the doorway, and planted it self there; as if to trap me in. I had to bagels with it, just to escape. NUMA told me there were no other rooms and I had to come up with the bright idea to simply move me back to the last one, since I’d never asked to be moved in the first place! After what seemed like forever, I was back in the room I started, with the broken A/C. Admittedly, it was a better alternative than roaches but just because I hadn’t seen any didn’t mean they weren’t there. Pest problems are rarely limited to one unit/area of a building. I needed to leave but it was around 2 AM, so checking in anywhere was almost a non-possibility; especially with Airbnb, who offered very little assistance in the matter. I begrudgingly tried to close my eyes and drift off for just long enough to make a move once daylight rolled in. Unfortunately, my lost bag kept me there longer than I would have liked because it was out for delivery by the time I got my day started. Also, I wanted confirmation of a full-refund, and ideally an additional coupons n from Airbnb, before booking another place. I was held captive for a large portion of the day, in this prison that I’d paid for. When I attempted to shower, I realized the water heater stopped working. It was then, that I said forget the bags, forget the refund, I AM LEAVING! I packed my bags and checked out a day early, then went straight to Nobu Hotel, where I had a VERY nice experience; much more comfortable, competent, and complete than NUMA & Airbnb. Please, I beg of you, do not stay with NUMA if you do not want to be majorly disappointed and/or have your trip disrupted. I personally am swearing off Airbnb because the best appeasement/compensatory offer from support was 25% off of the first day of the stay. I’m not even sure how they came up with that offer or how it makes sense but it was not satisfactory. I requested full refund from the host, who claim their policy only allows 50% reimbursement. Then amend the policy! This is not what was advertised or expected! If you haven’t held up your end of the policy, how can you expect me to hold mine? Because I seemingly had no other choices, I accepted the offer for 50%. So far, I have only received $141 of a possible $715 from Airbnb. The host claims the remainder will be refunded, totaling 50% but I have received no further correspondence or notifications since. Start to finish, the accuracy, cleanliness, and customer service were absolutely atrocious. I didn’t even get to touch on what a bad, poor neighborhood this apartment is in. Hardly safe for tourists. Stay away from