We arrived late in the afternoon and our host was in the cafe/bar downstairs with a friend, she sent us up on our own and followed later. The place was very dirty and when she arrived she was drunk. Our room was not made up and I had to help her make the bed, the shower in our area did not work so we had to use the main bath, filthy!! We moved to a hotel and tried to contact airbnb, but found this very difficult. It was far from what was advertised. We did email her and she denied all of what we said! We do not say these things easily and with 3 more bookings to look forward to we were rethinking the wisdom of using airbnb. We are now in Madrid at a delightful little flat, very much as advertised:). Should there not be some recourse for the traveler that finds themselves in an unacceptable accomodation?