We definitely recommend not to rent this apartment, unless you are a deaf person that love cold showers and sunrise wake ups.
Indeed, although the apartment was well located, very clean and very spacious for 9 people, our stay has been poised by unpleasant issues neither answered not solved:
- absence of hot water all along the stay due to water heating system in default; so individual showers had to be cold ones, and manual dish washing was not possible - absence of heating, due to water heating system in default. Hopefully because outside temperature was high enough (15 C) we have not been suffering from cold temperature at night
- absence of additional blankets
- very noisy apartment due to poor quality window insulation : it was impossible to sleep without ear plugs,
- microwave not working
- shutters not possible to close in 2 bedrooms, making early wake up for some of us
- 2 rooms with non working lamps
- insufficient plates / forks / spoons / mugs : there was less than 9 pieces for several types of them
- 2 lavatories nearly blocked
- 2 nearly broken tables
Besides, none of our mail requests for support has been properly addressed: the mail answers from Laura looked like either automatic mails generated by some AI system, or totally disconnected joke (like the one asking if our stay was comfortable…). And of course, nobody ever called us or visited us, despite our request for it. This absence of support for a 4 nights family stay is in total contradiction with the price paid (1531€) and the so called “exclusive luxurious” apartment.
We have no problem suffering from noise, cold showers, wake up with sunrise when we stay at a city camping for 20€ per night. But not when we stay in a luxous apartment for 400€ per night. This way of treating customer travelers is unacceptable from Airbnb; I do hope such a bad experience is rare, and our complaint will be addressed. Otherwise, I will keep a very bad memory of Airbnb in Barcelona.
Fréderic