ENGLISH BELOW
En resumen,
Hay que hacer un montón de pasos adicionales en la página web de la empresa que lleva el apartamento. Nos dijeron que podíamos entrar antes de las 3 y luego, una vez ahí, resultó que no se podía. Las llaves funcionan a través de una app del móvil (un tostón el proceso pero encima si se te acaba la batería un problema). Para llegar a una de las habitaciones hay que pasar por otra (cero privacidad). Y para el colmo, el primer día se rompió una de las camas, llamamos a la empresa, dijeron que lo reportarían y no volvimos a saber nada de ellos, así que una persona terminó durmiendo en el sofá cuatro días.
ENGLISH:
Me and 6 other friends booked the apartment from the 12th to the 15th of May, 2021. Before even entering the flat we experience a lot of inconveniences, while also some additional ones upon entering.
Firstly, the administrative details that need to be filled in seemed ridiculous. I have never experienced as much admin to book an Airbnb before. the booking process entailed providing documentation for each individual and registering them more than once, while also having to download an additional app for the key.
Secondly, we originally organised to check in early and this was agreed before arriving in Barcelona. Once arriving there with all our luggage around 10 am, we were told that the apartment would not be available until 3pm. Thus, already exhausted from the trip, we want to waste 5 hours in the city and be forced to consume, when we really just wanted to go and catch an hour or two sleep until beginning to explore.
Thirdly, access to the building required that one downloads an app. Besides the app not always working properly, this was very reliant on you constantly having to have enough battery and data to access your building. Often I had to switch my phone off to save battery and then could'nt take pictures. Also, the key only worked on my phone, despite constant attempts to activate it on my friends phone. This meant that i had to travel home to unlock for anyone who wanted to go home for any reason. This was incredibly annoying, and wasted a lot of time would have rather spent exploring.
Fourthly, the pictures were misleading. One of the bedrooms is a go through room meaning that you have to go through one room in order to get into the other. This not only caused privacy issues, but also lead to someone been woken up during the night when someone had to go pee.
Fifthly, In the single bed room, the bed broke on the first night. Thus, we had to share one of the beds with another person. So not only was this extremely uncomfortable, but we were paying for a 7 sleeper house which could actually only sleep 6 people.
I can honestly say that i have never had a worse experience with an Airbnb apartment and will definitely double check next time i book.