Frederique was amazing from the start. She gave us a brochure of information before we got there - where to eat, what metro stations to use, the closest grocery stores - EVERYTHING! and she was very straightforward about what to do with the garbage, linen, etc, upon checkout. we loved the apartment and the location was perfect - about a 10 minute walk from the Sagrada Familia, and super connected by metro. It was in a beautiful, quiet part of Barcelona. The kitchen is great - had everything we needed and more! I can't recommend this place enough. Thank you Frederique!