We had issue with digital key and the apartment door did not open. We have tried to contact our point of contact (we have talked before and she said please let me know once you are home etc.) but our messages even have not been delivered and she did not reply.
And we have finally contacted someone from support team and they have sent us to their “closed” office to get the physical key from a box outside of their offices in the middle of the night (3 am) with all of our luggages. Even though we have made an explanation about luggages they did not offer help us such as bringing the key.
As we have stayed for 4 nights, we have asked for extra towels 2 times in different days and the towels have never come...
The terrace is different than the photos. The table and chairs are different and (they are not wood, they are plastic) they have only one carpet and two chairs; and because of all the reasons you would not find the same ambiance as in photos.