Unfortunately Nina is not a host I can recommend. Showed complete disregard for 2 young people trying to return home during COVID.
We got denied entry to our flight due to airport’s crew misconduct (which they later called us about, admitting they’re mistake) and saw ourselves needing to cancel our stay. We understand both Airbnb and the host’s cancellation policies, but when we requested a refund Nina didn’t even answer us directly, she directed us to Airbnb support (who supported us very well, but the refund was at her discretion only).
After going through some conversations with the airport personnel they rightfully offered us a new flight the next day, but Nina was at this point completely unresponsive and didn’t even think twice about keeping our money and denying us a stay. We had to turn down the flight.
Again, I want to be clear, we understand Nina’s right to uphold her cancellation policies, but the unsympathetic way in which she treated us is awful. COVID has undoubtedly caused a lot of financial issues for tourism-related ventures, but that doesn’t give people like Nina the right to be disrespectful to other people (also impacted by COVID).
Additionally, you’ll see this is not the only feedback regarding Nina’s horrible disregard for the customer.