TLTR—Bad experience. Very difficult to communicate with the company that runs the apartment. The bathroom is dirty. Unreliable internet. Noisy day and night.
Communication was very difficult. I planned to arrive at the apartment at 23:30. My flight was delayed, so I called them from the airport to let them know that I will arrive instead at 00:15. They took note. When I got to the apartment at 00:15, no one was there. I called them back. They asked me where I was and if I had the codes (?). They apologized and they told me someone was just coming over. After 20 min standing there, I called them back. They asked me again where I was. They apologized and told me the guy was somewhere else. Finally, a guy showed up at 01:00 complaining (!) that he was waiting somewhere else.
[My mother tongue is Spanish, no language barrier here.]
After three phone calls and 45 min waiting on the street past midnight, they still charged me 20 euros for late entry. The feeling of being charged for waiting is eerie. Their lack of instinct to bypass the fee, astonishing.
The bathroom is dirty. I found hairs in the toilet and sink. The shower is rusty. The toilet seat had urine stains bus station style. There are black and yellow stains on the wall tiles next to the sink where you hang your towel.
The next morning the internet stopped working at 08:00. I called them about it and they told me they don‘t start working until 09:00. They took note and they say they will call back after 09:00. I went into waiting mode again. I guess my scheduled working meeting can wait, right?
When I had to call them at 09:20 because I didn't get a callback, a machine told me to try again later and hung up on me. After some googling over roaming, I managed to find the phone number of the company offices that runs the apartment. They had no notice about what was going on. They told me they will fix the internet problem urgently. They restarted the router around 10:00 and the network was up again
The apartment is relatively noisy because of its location. The bedroom faces a busy street (Industria) and you will be hearing traffic noise most of the time. You will hear the noise of the subway trains too. There was some work going on in the building. For all days of my stay, during the entire morning, I heard noise from hammers, drills, brick cutting machines, you name it, from different neighbouring apartments.