1st request for full refund sent within 8-10 hours upon arrival (within 24 hours).
Note: We have photos and videos footage of our concerns/claims.
(2nd Request for Full Refund)
On 7/23,
After hours of researching appropriate hygienic accommodations for ourselves and and 2 children, we vacated.
1)we were unable to get into the property per instructions and waited it scorching temperatures for over an hour.
2) property was deceptively advertised and is misrepresented falsely stating “luxury” rental. Up all night our first nights stay wiping down counters, sweeping, washing bedding that stunk of prior guests.
3) unsafe (shattered wine goblets, dishes, aggressive men demanding access to rental while occupied).
July 23rd:
A man banged on the door at approximately 11 a.m barged in saying he was the Plummer working upstairs checking a water leak to our place. We Women were in our pajamas and did not feel safe at this violation. He went into the kitchen and bathrooms. Plumber and rental company asking if we had water leaking into unit. We surely didn’t want to chance a flood in top of all the negative qualities we had already been faced with.
Then the property management company texted us about cleaning saying they would come at 3 pm the arriving at 4 pm demanding entrance while we were gathering our belongings to vacate.
We respectfully request a full refund, including tax, transportation, telephonic communications between ourselves the rental company, and compensation for 1 night hotel stay for our 24 hour period loss of vacation time.
Furthermore, we have video footage documenting the uninhabitable conditions.
We will await correspondence stating we will be refunded in full within 24 hours we will be forced to proceed with legal actions.
Christina Nunez
Nina Dhruv