Jacqueline is very friendly and will fix any problem right away. Always ready to help. She gave us ( and I gave her back before we left ) a Barcelona tourist guide book and a good map upon arrival and even brought us all the way to the metro station, helped us buy the 10 trip ticket and how 4 people can use one ticket! She gladly provided us with water and even some fruits. We always buy our food though and avoid cooking even though we have the permission. We didn't touch her food or fruits and were very happy with our private fridge. Muchas gracias Jacqueline!