The apartment has a great size and good location. However, while the communication with Luis was great before arrival it was absolutely horrible once we were there. We had been told that there would be keys inside the apartment once we had opened the door with the app. There were no key and it took us around 20 hours to get a hold of Luis during which two of us could not leave the apartment independently since they did not have data on their phone in Spain. Once we got a hold of Luis there was no apology for the inconvenience, not even understanding for it and definitely no kind of compensation for the problems this created for us as a group. Furthermore, we agreed to a time when he would come by to bring the key. Instead of being there at the agreed time with a key. He ended up sending a different person two hours in advance without warning nor introduction who then proceeded to search the apartment while we were in our pyjamas planning on having breakfast. The keys were then brought by on the evening of the second day - again without an explanation of apology. Overall I am really disappointed with the communication. On a separate note, the kitchen is not very good equipped (no coffee maker etc.) and we had to wash all the dishes before using them since they were not very clean.