Let me start by saying that this apartment is in an excellent location, right next to Las Ramblas and very close to shopping and great restaurants. The apartment itself is nicely decorated and for the most part pretty clean. The issues: 1. Check-in is super inconvenient. Check in was at 11, and our check-in agent was on time. She said that the cleaning people were coming in 20 minutes. They didn’t arrive until 1:30, almost 2 and 1/2 hours later. Not convenient as we really didn’t feel comfortable leaving our suitcases in the apartment with cleaning people there. 2. The WiFi information was incorrect. I had to check that it worked only to realize that it didn’t, and that the information provided was incorrect. 3. Response time is slow and responses aren’t helpful. I had initially asked our check-in agent if we could have the office print ferry tickets for early Monday morning and said we’d pick them up. She said it was fine. I messaged the host over the weekend, and was told they were closed on Sunday - not even a recommendation of where else I could print them - I had to ask. We also requested late check-out and were denied as another guest was coming to stay - which is totally fine and understandable. It would have been helpful if the host recommended a specific place nearby to store our luggage instead of “lockers in Barcelona.” Overall, the experience was subpar. The (lack of) customer service really detracted from our experience. We will not be staying at any Airbnb’s managed by this company during our next stay in Barcelona.