The key card didn’t work upon checking in and I was forced to return to the office on the other end of town at a cost of 20 Euro for a new one! The toilet broke on the first night the first time I used it and couldn’t flush. It was never fixed even after three days. I was told the apartment had been cleaned but found someone else’s hair in my bed and although I requested a refund, I was told the issues weren’t serious enough to warrant a refund!! I will never use AirBnB again!!!