NOT reccommended.!!!
Our group of 3 included one wheelchair user. This was informed before booking. It was arranged they would have give us a code to access the property so wrceill go straighg to the flat.The same day the host representative ( leslie) called "informing" the code pad was not working and therefore it was on us to go pick up the keys from her office. We were getting into a late afternoon flight with wheel chsir and suitcases and this "new information" was completely unacceptable and difficult for our sitiation.She refused to send someone to meet us at the property entrance. Even more she proposed to pay for a 55 eur taxi from her company ( ride is 35 eur) to pick us up at our own cost .This property is not run by an individual but by a company. I was denied to speak with her manager.it was s very unpleasent and frustrating experience just few hours before taking my flight. X
Finally i called airbnb customer service and they offered to pay the taxi as they agreed this situation snd proposal were uncceptable, unprofessional and unreasonable.
I hope people think twice if need to go to this place .it was clean but that was all. Its far from the city center and metro. There are better locations and much more respect and respondibility for people in general but in this specific case to show dome understanding with a guest with special needs.
Never again i will go to this place snd i hope you do the same if reading this comment. This is not a way to treat people and as customerscthe onlly way to stop this is stop using abusive "services" like this agency running these flats.
On the other hand Great help from airbnb customers services. Very understanding. Much appreciated.