As soon as you have a problem that needs to be solved with this hotel, you should know that you will not be able to solve this problem mutually with the hotel.
The hotel management doesn't even have the courtesy to look at you when talking about the problem. Doesn't offer any solutions. The only motivation of the hotel is money.
Check-in times and the last cancellation time of the reservation are the same. If you are going to this hotel, go and check the hotel 2 hours before. Because if there is a situation where you cannot agree with the hotel, they will put you out the door and you will have passed the reservation cancellation time.
I have no place to go in Barcelona, ​​I don't know anyone, even though I said help, I got the answer that it's none of our business.
I got a refund through Airbnb for the fee that the hotel did not refund to me. Thank you to the Airbnb family for their reassurance