(I have waited four days before writing this review because I wanted to give Ola a chance to rectify this situation and they have been unresponsive. I have everything on video/pictures for proof.)
writing to let you know that we’ve had an absolutely horrible experience with this Airbnb. The Bluetooth key would not work for the apartment, only for the outside main door. We called the emergency line and were told that we needed to wait for someone to come open the door each time we wanted to come back into the apartment. We finally checked in around 9pm when someone came to let us in. He too saw that we couldn’t enter with the blue tooth key but refused to give us the physical key card to let us go in and out as a r please. When we did leave around 11am, I called the emergency line to make sure we would have someone let us in. We waited over two hours and called over 3 times from 1-3am for someone to let us in. The man that opened the door told us this was not the first that happened.
Can you imagine — 3 girls stuck outside in the streets of Barcelona at 3am even though we paid $500 PER NIGHT to stay in this apartment. The neighbors downstairs let us into their apartment otherwise we were stuck outside. How can you justify this service???
On top of all that, the apartment was dirty and the towels had stains. They are unresponsive in how they would like to rectify this situation and I will be pursuing legal action if this issue is not resolved.