Terrible experience!! The host cancelled our booking on the day, after we had called to say we were coming to collect the keys. We received no apology or compensation (the booking was refunded but no additional money was offered) and they did not help us find somewhere else to stay instead. The company directed us to the Airbnb customer service who did assist us, but it was extremely difficult to find alternative accommodation at such short notice and ended up costing us a lot of money. Unsure whether this was a scam or a genuine mistake but the lack of support from the host was unacceptable. Definitely would not recommend.