The apartment was accurately depicted and the location is convenient to a lot of sight seeing. There is hardly any natural light in the apartment, not necessarily a bad thing but we didn't expect that.
We had an issue occur where a water heater in the ceiling burst in the middle of the night causing water to pour of the ceiling. It took a bit of back and forth calling before they sent someone out to take a look. They then sent a technician to fix it the next day. The communication throughout the episode was a little lacking but they were able to resolve it eventually.
They did not offer any kind of reimbursement.