Communication with Javier was easy and he's very much willing to help you with anything that you might need. As for the room, it was clean, which is all that I ask, and with a comically large supply of hangers. Seriously, you could fit an entire store worth of clothes in the closet. But I only used the room to sleep and the bathroom to take a shower before going to sleep, and after waking up. And I slept well, the nights are quiet in the neighborhood. Otherwise, I was out and about so I can't say what it's like during the day. The location was very convenient for my purposes. Close enough to the metro station and to several places that I planned to see.