We arrived at the flat around lunchtime on the Sunday, and had stupidly not confirmed our time of arrival! So, once outside the apartment entrance, we rang the telephone number provided, spoke with one of the team members and apologised for the error on our part. They came in less than an hour to let us in and hand the keys over, so first encounter with them was that they were very efficient and professional. We felt as though everything was a stones throw away (depending on ones arm strength...), tube was minutes walking distance, market was a few feet away etc etc. We didn't have to take any taxis to get anywhere, all can be reached either by walk or public transport. The public transport is very easy to use, we just got a travel pass for the week and it worked fine, and was very cheap. The flat itself was all we could ask for, living area was spacious, we didn't even turn the TV on but there was a nice looking one there. The bed was very comfortable, shower/bath very new looking and everything worked great. It got so hot during the day and even at night, so it was nice to have the air-con on sometimes, which made everything bearable.