There is no Elisa or Iban. There is a company called Suites Home Barcelona owned by Sandra and Theodore. There are no amenities. The shampoo? A dish soap dispenser you would find in a bad public toilet. Toilet paper? Also comes in a dodgy public bathroom type dispenser. At one point we ran out of toilet paper and just went out and got our own. The second bathroom has no toilet. The comforters do not have duvet covers and when I asked the front desk for something else they gave me a brown flannel blanket. Worst of all when we arrived they only had hot water in the showers. We have two Kids. My mattress was broken and at first they refused to fix it. I stayed three weeks and they cleaned the flat three times. Then Sandra said she'd pay for the fourth. I asked the maid and she never did. So I of course paid her. There were massive partiers constantly and the sheets are like sandpaper. They will charge you for everything. Check in on holiday, late check-out. Do not stay here. I will say the entire staff was lovely. The owners are deceitful and will nickel and dime you.