Laila could not have been more helpful! She made it very easy for me to get the keys even though i came while she was occupied. She'll help you find whatever you need. She really gave me privacy but was still very social and was really great to talk to. I'm happy I started my experience in Barcelona at Laila's! The pictures don't really do the place justice as previously stated. She also helped me transfer and arranged a taxi for me me, she cares! Thank you!