The GREAT: The location was wonderful, the apartment setup was on point and it was perfect running distance from the beach. They have got this down to an well oiled machine.

The UGLE: I sent my travel information to them prior and on the day of arrival, I was delayed at the airport as Team Barcelona arrived at the same time and there was a strike at the airport.

I called and said I was getting into the bus a little late, arrived at 9:09 at the metro Pablo Sec, Steve came by to pick me up; because it just made sense, since those streets with no signs can be confusing (that took 5 minutes). Arrived, setup and was told that I had to pay 30 Euro fee, because it was closer to 9:30 - this is absolutely nonsense.

Its the most frustrating thing! To travel two days and have to pay a late fee...this is a pure money grab.

Since they had my travel information prior and I called as per instructions a charge like this is poor service - PERIOD. So this place gets a poor rating because of that one action that ruined the on-boarding experience...