Real shame about this one as everyone was so nice.
Great apartment, totally let down by terrible communication and miss-communication from a ‘paid -for’ late check in service. Not being given the right information and being left standing in the cold for over an hour. Four phone calls at 1 in the morning, four different excuses by four different people.
I had been considering bringing my mother to Barcelona and the place looks great and has a lift.
But you just can’t risk being let down like that.
It’s quite good value. But not cheap. Nice clean place, centrally located.
A real shame though to get our trip off to such a bad start.
Would not recommend or chose again for fear of there being more problems. Especially if you have limited budget, mobility, transport etc.
There must be an easier more reliable way to get the keys to customers arriving late.
Literally everywhere has lock boxes or trusted neighbours. Even posting the cards in advance would be cheaper.
On top of this, everyone we met seemed to have had the same issues, long treks to collect keys, let’s not bring available, confused people standing outside.
Definitely needs improvements.
Kudos to Daniel who (whilst very very late) was a great guy bringing us the key. I doubt any of it was his fault. Just a terrible system.