HORRIBLE experience! We are an easygoing family but left after 17 hours (vs 4 nights/days) as we could not stay there. Strongly recommend against this rental. The apartment did not match the listing in terms of cleanliness (black mold and insects), there were security and safety issues (broken locks on doors, mold), one of the window panes on the large sliding doors was cloudy from a broken seal between the panes, and the host was not truly supportive regarding the issues (only pretended to be). There was also a significant maintenance issue with a very loud noise every 10-30 minutes in the ceiling in the master bedroom - my husband and I did not sleep the entire first night which made the next day very difficult as we were exhausted. We are a very relaxed family, and have rented many apartments / houses around the world which sometimes have something wrong and it’s never been an issue. This was an entirely different situation. The apartment was in a nice area and we enjoyed the view and proximity to the beach, etc. The check-in process was smooth and I am happy to acknowledge the good things. All this was ruined however by the problems and lack of sincere, coordinated response.
When we contacted the host (with photos and offer of video) about the issues, we received nice words back about how they would be addressed and how he was surprised that it was not to our satisfaction. He also wrote that the broken locks should not be a problem as the apartment is on the top floor (ignoring my concern that the adjacent apartment shares a balcony with only a medium size wall in between, so it is possible for someone to climb over - we have 3 teenage daughters so this was not acceptable). Someone came to the apartment and fixed the locks (without coordinating with me) when we were not there for 1-2 hours while we went out for breakfast which also made us feel very insecure. Hours later the noise and mold were still there, and our first day of our long weekend was rapidly disappearing without any resolution, or clear communication/plan for resolution. I contacted AirBnB Customer Service and told them I could not stay there under those circumstances - the representative was very kind but had to forward the case to a Support Ambassador who I heard from the following evening. I also contacted the host and notified him that I was leaving, and instead of acknowledging it, at first he just kept pretending that we were staying and then stopped responding (probably when he realized AirBnB Customer Service was involved). I also requested a refund from the host, and have received no response at all.
I have documentation of all of this - problems, dates, times, etc. and hope that a refund can be issued and this can be resolved which is the fair thing for the host and AirBnB to do. The good news is that we found another place and eventually had a wonderful long weekend!