Tania met us at the front at a predetermined time and showed us how to use everything. the hot water was a little funky so it was very helpful that she walked us through it. everything was comfortable. we were a group of 11.we had no issues with rooming. the location was great because it was next to the airport drop off bus (Aerobus) and near a subway station. the scaffolding was a bit annoying but not something they couldnt have predicted. they had let us know in advance of the discomfort. easy communication and very responsive.