Montse was very responsive when we arrived to check in. Her flat was bright and spacious. When we arrived with an extra guest, she was sure to bring back more sheets and towels that same evening. Also, she was helpful getting a lost item from our previous location. She gave us her home address so the item could be mailed to us and then hand delivered it to us when it arrived! Great customer service. The flat is a little warm with only one air conditioner. Other than that it was a great stay.