We arrived at Isabella's apartment and had a decent stay. Unfortunately, due to a misunderstanding at the check out Isabella yelled at us, cursed us and treated us like we've never been treated before (especially not on airbnb).
On arrival, we asked Isabella if we could check out later because our flight was late. She said we may be able to leave by 4pm. We asked again before we left and she told us it's ok, and to meet her at 4pm.
At 1pm she called us yelling to come back and clean. We took the first metro and came right away. Apparently, she wanted us to clean till 12pm and there was a miscommunication (of course if we understood she needed us to come earlier we would have come and clean at whatever time she needed us to). When we came, she yelled at us, cursed us, and threatened she would call the police because she saw me crying in the hallway of the building. We were and still are in shock. The place is just fine, but it wasn't worth the bullying.
Also, notice that the flat is on the last floor with no elevator and that you have to pay an extra fee by cash when coming (she asked us 13.2 euros).