Hi. The location is great, but how I wished that the hosts would have been little warm and helpful which is not the case. Infact they had an argument for everything. Communication was a big problem from the start till the end as the hosts are not at all proactive. Due to this, it is better to trade off with the location and stay with better hosts rather than staying with non proactive hosts. This is my first ever negative review of an Airbnb property and I am extremely dissatisfied. Im sure, with the kind of arguing nature of the hosts of this property, they will have an argument validating not being so warm. Such a vibrant place and location, but the hosts killed it all, Im sorry.
1) checkin communication was not proper and full and the host was rude when I asked for early checkin (although the same was provided later, but communication was rude)
2) No help was provided when I asked for local modes of transport, daypass etc, what is the best. I was asked to check with the information centre.
3) No information was provided on how to open and assemble the sofa cum bed.
4) No information if the tap water was portable.
5) The iron and ironing board were not there and the hosts were not aware. They were provided after I asked for the same, but the ironing board was super tiny, maybe good for ironing kids clothes.
6) When we came back from excursions, two of the windows were wide open (our luggage and belongings were intact though). We were directly blamed that it must be our fault that we must have not closed them correctly, though we didnt open them at the first place.
7) Next day a lady was sent to check, but neither did she understand a word that we spoke in English, nor did we understood a word of Spanish that she spoke. However, after checking she must have definitely reported to the hosts, but none of the hosts bothered to tell us where was the problem.
8) Insufficient supplies of washing detergent was there.
9) Noone bothered to check about our check out time etc. It is me that after checking out I wrote to the host that although you did not bother to check, let me tell you that we have checked out & the keys have been kept inside. To this also she had an argument.
With this bitter experience of mine, I came to know that there are two different concepts that you have at Airbnb. 1) Superhosts - where the hosts themselves are extremely warm and proactive and helpful. and 2) Plus homes - where the homes are beautiful and location is good. But it does not guarantee that the hosts are warm and helpful.
In my other choices, I always selected superhosts and I was more than happy. But unfortunately this time I selected Plus homes where home was definitely amazing, but hosts were not prompt and at times arrogant, and zero level of proactiveness.