Hello fellow AirBnB travelers. This review is more about the agency renting this particular apartment in Barcelona than the apartment itself.
The apartment is ok. It’s not a bright or sunny as it appears in the photos. The apartment has been well used over the years but it was in fact, very clean. The kitchen is probably older than Barcelona itself, however it did provide everything necessary to prepare food. If you are looking for a beautiful environment to prepare your meals this is definitely not the place for you. Other than that the bathroom is ok. Again nothing modern or exciting but it provides a place to do your daily business.
If you are only interested In the apartment you can stop here, the next and to me the most Important part is the customer service. And sadly the extremely unsympathetic policies and procedures of this particular rental agency.
My best friend is a wheelchair due to motorcycle accident several years back. And he loves to travel and refuses to let obstacles get in his way. However, this flat proved to be a challenge even he could not handle.
The flat is listed as having an elevator and that’s usually all he needs, however what is not mentioned or noted is that you need to walk up 9 stairs in order to reach the elevator.
We were scheduled to stay in the flat for one week however after the first two days of 4 travel companions needing to carry our friend up and down the 9 steps , 3 times a day. It was deemed a bit to much.
Our request was simple. We sent photos of this to the agency and explained the situation. We asked to check out after the first two days and simply get a refund for the remaining days we were not in the apartment. I’m not sure your view point as a reader but we thought the request was quite fair and simply.
Needless to say they denied our request and even with the help of AirBnB we were never refunded.
Worst is that instead of the agency replying to the AirBnB customer service. They simply let the case expire and refused to have any additional communication.
So you guess it. We ended up paying for the remaining days with no access as we were lock out after we checked out.
Conclusion, if you need a place to stay In Barcelona, please do your due diligence and rent from an agency or person that have a ethical and at least somewhat moral compass. An agency of this caliber with no respect for the disabled, people with disabilities or hardship should be put out of business.
Thanks for reading and choose wisely on your next holiday. Situations like this can ruin a holiday you spent months preparing for. Make the most of your well earned holiday and don’t choose to work with them.