There were 12 of us that stayed here for 6 nights. We had an issue with the security door and contacted Dolors at 9:30 PM. She was there the next day at 8 AM. She had the lock replaced. She was very responsive. The place was tight with 12 of us but not unbearable. It is a 10 minute walk to the metro across Vallcarca viaduct. There are several beautiful shops across that bridge. All in all we were happy with our choice.