The inside of the apartment was as advertised. Monica was great at check-in and promptly took care of ants in the living room and master bedroom the first day. Francesco was very responsive both before the trip and during.
For us, this was not a quiet apartment. The apt requires you enter a foyer and pass the elderly neighbor’s apt door and his bathroom which is external to his apartment. We had problems with him leaving his door open, making loud guttural (scary) sounds while standing at the door staring at us. We heard them at night as well. On the last day (we left early) he left the door to the bathroom open and essentially, it obstructed our door on the way out. My 7yo daughter was terrified. Unfortunately, we were in the apt more than we typically would be because she was sick for the first few days of our vacation. We stayed for two additional days seeing if the hosts could work it out (3days total).
Monica came by to talk with him and initiated a complaint to social services at city hall. It didn’t help. Ultimately, when we asked Franscesco for what we thought was fair (release us from the reservation and refund us for all unused nights only) he refused to do so until he was forced to by AirBnB support (I had pictures to support everything).
I was disappointed with the way things turned out but happy that we are in a much better place for our last three nights.