We are very sorry that they caused you inconvenience and trouble.
But if been honestly we also had some problems with your apartment.
Here are a few of them:
The toilet near the kitchen did not work, the light in this toilet did not work as well, there was no hot water(enough for four people), there was a lot of dust and bad smells in the apartment.
We tried to contact the agent, but she didn’t get in touch and our requests for help were unanswered.