My husband and I enjoyed the location of the apartment the most. It was very easy to get around Barcelona and El Born is a really cool neighborhood. The apartment was clean and had elevator access. Check-in was a little confusing but we did find the office and after a few wrong turns found the apartment. During our stay the air conditioner was not working. I emailed the office on Saturday night about it and received a response Monday morning saying we might need new batteries. At that point it wasn’t hot out so having the windows open was fine. On Monday night we accidentally left the apartment without our key card. We called the office at 9:30pm to let them know we were locked out and someone from another location met us at the reception office and we paid his taxi fare 20 Euros (which was fair). The office hours provided are not accurate as we thought it would be open later in the evening. Based on our experience with other Airbnb’s we thought there would be basic kitchen supplies like oil, salt/pepper and pods for coffee or tea bags. The experience was more like staying with a hotel (less personal). Overall this was a great location, clean apartment and we had a wonderful time exploring Barcelona.