Host was great with communication and friendly. We arrived in Barcelona very late, and the host was accommodating with allowing us to do a late self-check in. Location is great (<10 min from Sagrada Familia). Really liked the 2-in-1 washer/dryer combo. Super great for longer stays and during the winter.
We must have been really tired because our first impression was that the place was homey and inviting but upon closer inspection we noticed that the apartment was not what we expected.
The sofa had multiple stains. The dining chairs had food crumbs on them. The bathroom was smelly and grimy bits of mold. The floor was dusty and dirty like it wasn’t swept or swept very well. Beds were sunken in as those the springs were worn out. No smart TV as claimed in the listing. I’ve been in other Airbnb’s and I didn’t feel this place was up to the same standards of cleanliness for a regular Airbnb, let alone an Airbnb Plus. It just seemed as the place has gotten a lot of wear and tear I’ve seen Ike and not enough TLC.
I didn’t want to spend the first night of my vacation cleaning up the place and we weren’t going to be able to sleep comfortably, so we booked a hotel down the street and we canceled our reservation that same night.
The homeowner messaged us in the morning apologizing about it all which we did really appreciate.
Another thing is in the listing it said the tourist tax was €2.25 but in the WhatsApp message he said it was €3. This did leave us to question the integrity/transparency of the place. A simple update to the listing could go a long way for people so you don’t feel like you’re being nickel and dimed.
Leaving 2 stars instead of 1 because the host was very kind, and apologetic, however I did still have to be charged for 2 nights when I was only there for 2 hours.