They were very helpful in allowing us to check in at an earlier time and walked us through the apartment before leaving. The apartment is well located and was perfect for 6 guests. Also loved having 2 bathrooms. The Wi-Fi in the back of the apartment did not work well and it was very hot during summer time. We used fans provided in the apartment but the fans were too noisy for our neighbors and we had to turn them off. Those were the only negatives we experienced. Other than that we had a great stay at this apartment.