Sergio was always very responsive to my emails and messages. The house was well located near many things that we wanted to see. and had a nice grocery store close by so we were able to cook a few time in the house. We had 10 people in our party and there was lots of room for all of us. We were all very happy with the house the only negative thing I would say is the WiFi was a little slow other than that we had an awesome time.