I put that grade because there were many factors that I did not like, yes, I understand that a person does not have to know the client's language, but still. I agreed with this landlord that the keys to the apartment will be in some kind of safe (I assumed that in a small safe in the house where the apartment is). I arrived with my friends at night, tired, did not sleep, did not eat. There was no way to get into the house, we tried to call through the intercom, it didn't work, we called the emergency number that the landlord indicated, no one picked up. As a result, we didn't sleep until 2 a.m. to 11 p.m., we were on the street with suitcases. I would have rated it even lower, but since the landlords did not know much English, I will behave with respect to that. The apartments were nice, cleaned, all the amenities were there. The only downside is that landlords don't understand what you're trying to explain to them.