Our checkin went smoothly as did our stay. We really enjoyed Ro's apartment. The location was perfect for us. We did have an unfortunate misunderstanding on the day we were checking out with respect to a late checkout time that had been previously agreed to with Ro. In any event we did apologize (in writing and with a phone call) to her in case we were responsible for any part of the misunderstanding. The incident could have been handled by Ro in a much more professional manner. If renting here do keep in mind that Ro is extremely sensitive to her heating costs.