An hideous experience from a remote and patronising host. Due to travel delays out of our control, we did not make the set arrival window for this much anticipated luxury apartment which should have given us the freedom to enjoy the city given its great location. Despite communicating our delays to the host and concierge who left before our arrival we were informed by the host that a second concierge could only be dispatched once a further fee was agreed. Despite this being promptly agreed they failed to show up for a further 3.5 hrs and we were left stranded after a long trip to wait on the pavement with two young children. The host tried to make us walk to a hotel further up the road which was impossible when we had several pieces of luggage and children sleeping in our arms. During this excruciating wait the host spend most of this period berating us for our lateness due to our poor choice of transfer into the city rather than assisting with faster access or even calling the hotel to assist us to wait there. We were finally given access after 9pm from a 3pm arrival to find a poorly cleaned apartment : fluff, hair, balls and other detritus such as used earbuds under the sofa, a selection of damp towels for our use, dirty glasses in the cupboards, a dirty bathroom with the no water pressure, practically no loo roll and unkempt bed sheets that rustled like plastic bags. A pushchair fell out of the bedroom wardrobe and the small living space had a cot, high chair, nappies and sheets stacked up behind the door. This could hardly be classified as luxury. Hugely disappointing.