Clean, spacious apartment in a great location. Only complaint is that check-in did not go well for us. Despite calling all the numbers provided, we waited almost 2 hours before someone came to let us in. I had even told them when we would be arriving. After a long day of travel, this was frustrating, to say the least.
When I complained, we were offered an extra hour for checkout. I declined as we needed to get to the airport.
This is run like a hotel and there is a lot of communication outside the Airbnb app, via emails. The response time on the app of ‘one hour’ does not apply after hours.
After 6 pm, the phone number rolls to whomever is “on-call”, which did not work for us during check-in. I tried calling using my phone carrier Verizon as well as WhatsApp and we could not reach anyone. We were finally able to reach someone after calling the emergency number for Madrid.