Communication with Clara was very smooth. She was very helpful and welcomed us with patient explanations and introduction of the whole city. The flat is very nice and lovely, almost perfect but the only two tiny problems 1) On the 2nd day we stayed, the hot water for shower broke out and it happened to be holiday, so nobody would come to fix it until next morning ( as Clara explained to us) ; 2) The double bed in the bedroom actually was combined by two small beds - a bit uncomfortable for couple. Others are just fine and we enjoyed to stay in this lovely flat.