Ali was BizFlats representative who met us at the apartment. She was informative and helpful. The apartment's location was excellent and easy to walk to most of the major sights. The beds were comfortable and linens clean and serviceable. The bathrooms and kitchen were updated; the showers very nice as well as the large refrigerator. WIFI worked great. Relatively current Barcelona travel books were available in the apartment. The lockable safe was a plus. TV was large and good quality, but we never used it. Only one garbage receptacle was included for the whole apartment. The heated towel racks in the bathrooms did not work. Some light bulbs (3) were burned out or missing and although we identified it immediately, they were not replaced during our stay even though we were informed maintenance had been notified. Most significant was one for the light beside the master bed. The living and dining room furniture was generally tired (older). The bathroom heated towel racks did not work. In the master bedroom the closet doors were warped and you could not open more than one of the three sections partway at a time. There was no complementary shampoo, clothes soap, dishwasher soap, etc. Since our luggage did not show up from the airline for 2.5 days, this was a true inconvenience. Additionally, BizFlats was not responsive to our requests for assistance through emails and a phone calls.