I have not met Francesca. Having read that she is Italian, I wrote a message in Italian, but I got a reply in Spanish from a certain Luis. The apartment is managed by Aspasios, I think all the flats in the building are. Having said that, the apartment itself was great: it had everything we needed and was very comfortable. The location is great, lots of bars and restaurants in the immediate area and a metro stop around the corner. It can be a bit noisy at times, but that is not unexpected, being in a big city.