I have travelled the world enough, and worked in the events industry enough to know that sometimes not everything goes to plan. And as infuriating and stressful as it can be at the time, the experience should be best defined by how difficult situations are managed correctly, quickly and in person.

OK, so there was a double booking, I was tired from travelling, the city was full, and all I wanted to hear was that there was suitable alternative accommodation and quickly. Lots of negative thoughts can cross your mind at this point, but to the credit of Marta's team on the ground with me David & Vanessa, they worked their magic, and they turned a bad situation into positive one within an hour or so. Great location, great apartment, and all done quickly. I even got taken to a bar to keep me calm. It worked. All sorted. This problem got resolved because they were able to work together as a team, they had a back plan for emergencies, they kept me well informed, and everything happened just as they said would. Sometimes a bit of trust and patience goes long way.

I was very impressed with the way they looked after me. Would happily recommend them to others. Thank you. Andrew