The apartment was exactly as described. It was very clean and there were no issues with the apartment itself.
The check-in experience, however, was not good. Before arriving at the apartment I received an email from EasySleep with instructions on where to get my keys and when to check in. Not only was the address of our apartment in the email different from the one provided on Airbnb, the email also provided a completely separate third location to get our keys. Because this was all confusing, I sent a question through the Airbnb app asking to verify our apartment’s address. EasySleep confirmed that the address on Airbnb was accurate.
When we arrived in the city, we were too early to check in so we went to the EasySleep office to drop off our bags for storage. While there, I explained all the confusion in person and asked them to again verify that we were supposed to pick up our keys from one location and go to our apartment at a different location. They said that was correct.
When check in time came we went to the address that was provided to pick up the keys. Our keys were not there so we waited a bit thinking perhaps they were just running a little late. Eventually, when no keys arrived, I found and spoke to an EasySleep worker at that location. They looked up my reservation and told me my keys were at my apartment building, and not at this separate location.
When we returned to the EasySleep office to pick up our bags, they told us they had mixed up our reservation with another one when they sent the email and that’s why all the addresses had been different. I understand that mistakes happen, but I specifically asked for verification multiple times, and was repeatedly given the wrong information. The person at the EasySleep office was very apologetic, but when I asked if we could have a discount of some kind for the trouble they sort of laughed and said “we’ll see.” I never heard anything else from them.
Again, the apartment was very nice and exactly as described, but if you book with EasySleep, my recommendation would be to triple verify all of the information they give you.