Phil and Fiona meet us on our schedule as we arrived in the city. They were easy to contact. When we arrived my husband realized he had accidentally left his cell phone in the taxi. Fiona showed us around the apartment while trying to contact the taxi driver. Fiona also acclimated us to Barcelona with a city map and some great recommendations. She actually got ahold of the taxi driver and arranged a meeting time to get my husband's phone. We were so greatful for her help getting the cell phone back!!!! The apartment was just as advertised - clean and in a great neighborhood. We were able to walk to most of our destinations.