We’ve stayed in the apartment for 4 nights and we were really looking forward to it. The contact with “Albert” went smooth and fast, he gave us all the information we needed to get to the apartment quickly.
The check-in went fairly quick, we first got the wrong code to get the keys but “Albert” gave us the correct code quickly.
At first the apartment looked nice and clean and they left some chocolates on the beds, but after a short time we found some problems. First when we were unpacking our luggage we found out the the drawers under the sink where broken so we couldn’t use them to store our things.
After unpacking we wanted to take a shower but we only had freezing cold water. We were able to get the heater started sonar could take a quick shower but the next day the water was freezing again so we went to the office (which is conveniently located on the 1st floor of the building) and the guy we spoke went up to the apartment as soon as we left to fix the problem. When we got back that evening we had hot water for 10 seconds after is got cold again. So we contacted “Albert” again an the next day he came by and finally solved the problem.
Also the beds were awful, they were really hard and we could feel the springs poking in our body.
Another thing we didn’t like about the apartment was that it wat really noisy we could hear all the conversations from all the neighbors. Also the construction next door was really annoying.
On our last day we wanted to use the washing machine only to find out that it was broken so we couldn’t use it.
The guy who answers all the messages isn’t Albert that’s why I’m using “”. We still don’t know his real name because he never introduced himself.
I don’t think he has any sympathy for his clients because after all the problems he only said “sorry for the inconvenience” but it never felt like he meant it.
Our last evening we unfortunately got robbed just around the corner of the apartment. Because we came home late in the night from the police office we asked if it would be possible to check-out later so that we could have some rest. Because there were new guests coming we could stay max. 1 hour extra. Which was really nice of him and in his message he asked if we were ok. But when we saw him the day after to leave our luggage in the office he didn’t say anything about it. He didn’t even ask how we were doing or showed any interest.
If we ever go back to Barcelona we definitely will not stay in this apartment anymore.