I rarely leave reviews for my experience while traveling, but I have to this time. Leaving in this apartment was a horrible experience for me. It makes me not going to use airbnb anymore! It makes me feel the host as well as Airbnb are both unreliable, unresponsive and unsupportive! Now, here is the list of what I experienced. If anyone wants more evidences, I have all proofs for this host! 1. The air conditioner doesn't work. 2. The duvet was not enough. 3. The toilet was leaking from the second day. All the problems caused me no sleep during nights, because the bedroom basically was modified from balcony and it's connected to toilet (curtain was used to separate the bedroom and toilet). Actually all problems could be solved easily if the host was responsible. However, the most terrible part is that the host didn't response all phones, text messages and airbnb online messages, all the possible means I could think of to contact him. Then I tried to call the cleaner Anita who couldn't understand English at all. She asked another person to talk in the phone and told me that she would call me back in 10 minutes, but never call me back. Therefore, I stayed with all problems from the day I arrived and the day I left. Can the host reply my message this time now?