This is the worst experience I have ever had.
1) The owner is not in Spain. This apartment in Barcelona is kind of like very small part of her business so she doesn't really care about the customers' satisfaction.
2) The key boy which is her fiend was late--meet us at 3:30 pm. He informed us the room would be cleaned at 5:30 pm. When the time we arrive, the place was in a messy. He was in a rush to leave. When we asked him to give us a bit guidance about how to use the washing machine, he had no time for us. Basically, the owner and the key boy are the same. They give us the feeling that they only earn small money from this business and they don't want to spend time/energy on it.
3)We were not happy with it and said we don't feel like staying here. Then he asked us to move out straight away. There was literally nobody there deal with problems/find out solution. Since we cannot get refund from airbnb so we had to stay there.
4) During our stay we still cannot manage to use the washing machine well. The wifi only cover living room, while could not reach the bedrooms. It is in an old building and the walls were thin, so can clearly hear noise from stairs/outside.
5) the owner can only type/speak Spanish. We have to use translator to communicate.