DO NOT STAY HERE.... I have traveled extensively throughout the world and stayed in many different levels of accommodations. Although I am new to airb&b, my Trip Advisor account https://www.tripadvisor.com/members/PeteSD speaks for itself. I understand that sometimes things don't work out perfectly, but this apartment rental was one of the worst lodging experiences I have ever dealt with. This was primarily due to the fact that the owners were more interested in retaining their rental fees than acknowledging their apartment was like a sauna with incredibly poor ventilation in the peak of Europe's Summer. We arrived August 4th and this apartment was extremely hot & humid. The check in agent Rocio was rude and in such a hurry she literally just ran me through the apartment showing me each room, the keys, and the rental guide book, then ran out the door. It was maybe 2 minutes total. She did not explain how the very unusual sofa beds worked, nor were we able to establish that not enough bedding was present for our group of 7. We immediately complained about the uninhabitable conditions to Agus and were met with excuses rather than solutions. We tried to make it work the first night, but no one in our group of 7 was able to sleep. We paid $525.00 for a comfortable habitable apartment and we did not receive that. We had no choice but to move to a hotel the next day. Agus was unwilling to refund any of our $1,575.00 even though the apartment was clearly not fit to sleep in and we stayed only 1 of 3 nights booked. My stance is that a full refund is in order as none of us could sleep under the sauna like conditions of their apartment. In other words, their end of the contract unfulfilled. The water heater was also out. Agus & Victoria did come and bring sheets and fix the water heater around midnight, but it was very late and Victoria (who was actually kind and somewhat understanding) surely knew from the sweat she worked up how hot, humid & uninhabitable the apartment was. Agus told me that the listing was very clear about lack of AC. He noted the reviews and the headline of their listing. However I made our reservation in May, well before the reviews Agus spoke of were written and well before the fans were installed and their headline noting them updated. In June their response to Rory acknowledges that the heat in the apartment is unacceptable in the Summer and that in addition to installing fans, that you would be installing AC "soon". Most importantly, given the circumstances, they failed to do the right thing and refund our money. It's clearly not their fault that the weather was unbearably hot & humid, but if their apartment is not habitable in such conditions they should be honorable & refund our money. So beware of these owners, if any problems should occur you will find yourself dealing...