The property manager, Stephania, arrived 15-20 min late. We were surprised by the stairway..very steep with 75 steps and very narrow stairway. My luggage scraped against the stair walls. Luckily, our family is in good shape or it would have been a problem.
Next we were told that the wifi was temporarily "out" . That was a problem since we were not using our cell phones and we were relying on our computers to help us communicate with friends. Stephania had her answer ready and with tears coming down her cheeks told us this had never happened before and she would promise to have the problem resolved by 10:00pm. Of course, we checked for service at 10pm and again at 11pm -nothing.
I was about to do a load of laundry when we noticed the washer was not working. We called Stephania and choking down tears she told us how sorry she was but the washing machine broke down today and she didn't have time to get it fixed. We had been traveling for over a week and looked forward to clean clothes.
I called Stephania again in the morning and she promised us a discount/ or refund. I asked her to provide us something in writing and she would not. She then called Airbnb in front of me so I could be assured that our refund would be processed. Something didn't feel quite right, so later in the day I called Airbnb myself. They told me that no one by the name of Stephania (or anyone else) had called in to process a refund. I don't think I need to say anymore. We felt very much taken advantage of because we were tourists. After I called Stephania back to let her know that I was on to her scheme and had spoken with Airbnb I never heard from her again. We were also charged twice and are waiting for our refund from Airbnb.