In the past five years I’ve used Airbnb this has been the most complicated check-in I have ever experienced. Firstly you do not contract via Airbnb but you are redirected to a third-party website where you have to complete a six page contract and sign it. Secondly you are forced to install a application on your phone and allow access to your Bluetooth and Wi-Fi in order to access the property, which ended up not working. Thirdly we had no hot water for the first three days, but this was no fault of the owners but rather a unfortunate issue with the boiler. There was no bathroom mats or hand towls and I had to asked several times for this to be brought. Finally there is only one plug in the kitchen and in order to use the microwave, kettle or toaster you had to carry it to the other side of the kitchen, or unplug the TV to use the appliances. Customer service team also made me feel guilty every time I raised in issue. And don't bother to ask for a early check-in or check-out.