The apartment is nice, fast internet and the location is amazing. BUT unfortunately the communication with this host was quite problematic and very slow. They don’t respond to messages until a day or 2 later.
My check-in was not smooth at all, the employee that was supposed to check me in either forgot or had no idea about my arrival time. After many back and forth via phone from the airport, I finally got the keys. All this time I am messaging the host for help and I get zero response, nothing!
They responded the next day to apologize for “inconveniences”. They gave me with a local number to call for any issues but as an experienced guest of Airbnb, I know It is very important to keep communication on the platform for records so in case something goes wrong there is proof and Airbnb can help you.
During my stay they messaged me that they want to drop off a new furniture at the place. I said sure, but please let me know when you are coming at least 30 mins before! They again ignored my message and sent someone unexpectedly at my door the next day. I was in the shower and was about to start a work zoom call.
This host has other listings on Airbnb and you can find similar reviews to mine there. They use a leasing agency called AinB and they are doing a lousy job of making sure the guests are happy, checked in properly etc. other than that, the apartment itself was really great.