Good location; walkable to transportation, shops and some restaurants. A few issues but clean and neat enough.
We were traveling with two additional people (5 total) who were staying in a nearby hotel and when I asked Ailen for suggestions on private car or shuttle transportation options from the airport, she gave me bus and metro info, not the shuttle or car service, as I requested. We figured that out on our own but it would be good to have info on a variety of transportation options.
Conflicting info prior to check in about who would let us in and who we should contact with issues. Multiple messages with different names and contact info for the person meeting us. Was not given instructions on what to do with the keys when we left. Tried to call and text Joan (who let us in) several times with no response. Also contacted Ailen and she took a long time to respond, as well. We just ended up leaving the keys and pulling the door shut, which was what they eventually told us to do, but they didn’t respond until after we had left.
When we arrived, the place was neat but was a little more worn down than the pics show. Wasn’t bad, though. As we were being shown around initially, I tried to go out on the “terrace” space and the door was stuck. Joan came to help and told me I had to pull kind of hard and he opened it. The next day I tried to sit out on the terrace and pulled on the glass door, which fell inward toward me from the top of the door frame. It wasn’t even connected at the hinge. I had to shove it back into place and wedge it so it stayed closed and didn’t fall on anyone. Could have been bad if I hadn’t been able to catch it. Reported it immediately to Joan and sent pics of where the door did not even connect to the hinge and no longer fit into the frame. Wanted to make sure I would not be blamed for the issue that had obviously existed before we arrived. Nobody came to fix it while we were there but hopefully they repaired it when we left.
It was overall a decent stay, just got overshadowed by the above issues.