We informed of our arrival at 11am, and agreed to be at the apartment at 5pm, that is SIX hours prior to keys pick up. The person shoed at 6+pm. so we had to wait for over 1 hours despite our informing 6 hours before. I know it was a busy saturday but still, 6 hours would've been sufficient time for planning. Not satisfied with this. The other problem is that I registered in the system for the police notification and had to repeat the process like 4 times and still got messages from the host that it was not done.