We loved the apartment itself but upon arrival were told we had to call someone to let us in, this isn't very easy when you're not from Barcelona and don't have cell service. They suggested we ask at the airport but the staff refused and when we attempted to email to notify them of our arrival time, they responded with 'you will still have to call'. Very tricky! We also asked for a later check out, by 20 minutes and they refused. For such a small ask, it would have made the world of difference for us and instead of considering it was a straight out no. The kettle in the apartment also severely burnt my friends hand as the handle itself heats up and she got a rather nasty shock when she went to pick it up. All in all, the apartment is beautiful but these minor details greatly impacted our stay.