Below is the comment I shared with Luis prior to sharing it here. Luis was very reactive and promptly replied, asking more details and showing his willingness to improve the experience for next guests. he also sent us a coffee machine and a bottle of good cava. We appreciated those gentle attentions and also the good welcome and communication with Juan! "Dear Luis and Remo My husband and I are staying at your place currently and we wanted to give you a feedback, that we hope will be a constructive one. we have some friends working in rentals and hostelry and we use to hear them say : if we please you, please talk about us, if you do not please you, please talk to us. This is why we want to share this feedback first with you before any further comments on airbnb. In fact, the flat has a lot of assets: it’s spacious, the couch is great and the bed is very comfortable. The location is also very convenient and close to everything, in a quite area. Although we are enjoying those aspects, we were deceived by some other aspects, as the mention « luxury » is rising the stakes quite High. Here is a list of those things: The flat is somehow shared, with some other hosts that are using the bathroom next to our door. The soundproofing is quite poor and we can hear each time they go to the toilet, even if they was very quite otherwise. We would have appreciated to be warned about this fact. Some walls are not very clean and some have even cracking paint on them The bathroom is really Small and free of any kind of attention. For the price, we expect to have some good quality shower products instead of the funny liquid that we found in the bottles. To give you a reference that we are comparing with, hotels like H10 or Catalunia that we are used to staying with are offering, for an equivalent or lower price, good quality shower products, we have access to a swimming pool and gym, and offer free tapas time in the afternoon for the Catalunia hotels. Sure when we book a flat with airbnb, we are not expecting those services, but we are expecting some kind of attention and well cared of details so that it deserved to be called luxury and it feels like Worthing the price. And we already stayed in flats with airbnb that was rising to those standards thanks to some attentions like a coffee or nespresso machine, some good toiletries, some fruits and basics in the kitchen… and more important clean walls and enough furniture to feel cosy like carpets and soft lighting… We really hope this feedback could help you improve the experience of your next hosts, especially that compared to the assets that are already there, those are details that are easy to change, but luxury is in the details, isn’t it? Best...