Pilar was very helpful and booked taxis for us from and to the airport. She waited for us to arrive after a long taxi journey. She also explained to us some basic facts about the area. The apartment was very clean and was pretty much as it was in the photos. Grazia is a lovely area , fairly quiet with lots of bars and restaurants, and only a short walk to the metro. The apartment is generally quiet too, apart from the usual noises in flats, which is unavoidable.