I would rate this 5 stars until we came back from the tour one day and our Nintendo Switch was missing. We left it at the apartment to charge and when we came back our kids asked for it and we couldn't find it. We looked for signs of break-ins but there was none. We searched everywhere the apartment and immediately contacted Airbnb and the owner. Owner came by and met us the next morning and was told that reporting it to the police will do nothing as this is a low crime rate. He also suggested to install another lock. It was such a disappointment as we didn't get to enjoy the last day of our stay in Barcelona but at the same time thankful that we are all safe. Now we know to bring all our valuables with us at all times when using Airbnb!!!