Sadly, I did reach out to the owner prior to writing this report, and I have given a good few days to see if they might just return my message... but as expected, we have not heard anything back from the owner. Between my colleague and I, who were both in touch with Regina for the duration of our stay at the apartment, we attempted communication via whatsapp, phone, text, voicemail in excess of 20-30 times throughout our few days there as sadly we didn't have enough bedding for the group. It was cold and meant that one of our team had to sleep in their clothes to stay warm! we tried and tried and tried to reach Regina in every possible way and we couldnt get a response, despite seeing that messages had been read on whatsapp. It made us firstly really upset and then actually very frustrated. Be it that we spent 40 mins on the curb (in the blizzards) waiting for check in... again with no response. All in all, its been the worst customer relationship management we have ever experienced as a company in the years of booking accommodation for events across the globe and personally, I have been so patient... even when we landed back home again, I text and asked Regina to return our messages as I always dislike writing bad reviews, but this is simply 100% honest. The apartment itself was ok, but the lack of communication was highly unprofessional and appalling considering we didn't have very basic things to keep us warm at night and were simply ignored for the entire trip.