The location of Bird House is fantastic, and the outside space is a bonus, however the hosts were completely unavailable to respond to queries or even emergencies outside the hours of 10am-3pm. We had an emergency where we were locked out of the apartment on our arrival in the late afternoon/evening. We messaged the host at 7pm and they failed to reply until after 10am the following day!! We spent over three hours locked outside with no access to toilet facilities, or our medication, very little money and with barely any phone battery left. It should also be mentioned that the AirBnb helpline was of no help whatsoever. They couldn’t contact the host, failed to call us back and had no solution for us at all.
There was no helpful welcome information in the apartment or anything sent via email/message. We weren’t given instructions on where and how to dispose of rubbish/recycling or details on how to use appliances. There was no information about the local area. This is the only AirBnB where we haven’t been given/sent these things.
The kitchen was also poorly equipped for a family of four without basics like tea towels, chopping board, cereal bowls, colander etc.