The emergency number is unreliable. We had an issue with the apartment key. The person who picked up the emergency line said they would be at the apartment within 30 minutes. After 30 minutes we called back and they said they would be there in 30 minutes again. This happened 2 more times. We wait s outside for 2 hours with small children. When we pressed them for come sooner, we were told they cannot be in 2 places at one time.