Elena was very welcoming and responded to messages very quickly. She left us some treats when we arrived which was a lovely gesture. She was also flexible with check out time which was helpful. My only complaint is that the walls are made of paper. You can hear every word and every sound coming from the neighbours. And the pillows are not very good. Everything else was excellent. Elena thought of everything to make someone’s stay comfortable eg toiletries, coffee, hairdryer, milk..I would definitely recommend this place, just take very good earplugs with you. Neighbourhood felt safe too