After well over 100 nights via the Airbnb app and being a host myself for a while. I’ve never had to write nor been given a bad review.
This apartment is terrible. Do not stay here under any conditions.
We stayed in good faith as the listing had zero reviews but was advertised as newly refurbished apartment in both words and pictures — this is a total lie.
The host doesn’t care, it’s not even clean, there are holes in the walls, mould in the shower and the furniture is disgustingly filthy.
Avoid at all costs.
Plus the host fought with me over the refund, until I called her office directly.
Even then we are still 200€ out of pocket as they didn’t refund us 100%, nor did they refund us the tourist tax which they took separately.
Plus, as we had to find alternative acommodation at short notice this disrupted a day of our travels and meant we were further out of pocket as this cost us more money.
They are a bad business who clearly don’t care and put profit over and above a basic level of service and acceptable standards.
The company managing this apartment are Vacation Rentals | ShBarcelona — just search them and discover the (real) reviews for yourself.
Something I’d wished I’d done beforehand!