Anna replies very fast with an amazingly helpful office number too. Great location, right near by the L2 Metro, food, and shopping. The elevator was very nice for my grandmother but you do need to walk down a half flight of stairs from the elevator to the room if that is a problem for anyone. The whole place was in great shape and VERY clean. There were awesome additional amenities such as the washer and dryer, hairdryer, coffee maker, and dishwasher. You will feel right at home when renting this place out!