We are really disappointed and upset with the whole experience. We paid a lot of money for this, and it wasn’t even worth of that. First of all the air conditioning was disgusting, dust and black pieces of dirt were falling out of then when active, they were barely cooling the room, and the one in my room was leaking water, so I couldn’t even have it on too much. The table and chairs in the living are about to break down, it’s the loosest table i’ve seen, if you put your elbows on it it might just drop. The walls in the bedroom were really dirty and loads of marks on them. But most of all, and the worst thing a out it, is the fact that we didn’t have hot water from Saturday onwards and water was just pouring out directly from the boiler. That was very worrying and dangerous, i donmt want to worry the boiler will explode on my holiday. I want to mention that my sister and friend who came with us, are very pregnant. So 2 very pregnant ladies had to shower with ice cold water, which I’m sure is not healthy and a breach of hospitality law. Furthermore, we called the accommodation to complain about it and get the water resolved as a matter of urgency, on saturday evening. The lady we spoke to did not offer any help. She did not send anyone to check and brushed it off asking us to call again in the morning and let them know then. I unplugged the boiler and put some pots under the leaks and after hours of water leaking it finally stopped in the morning. The next day, after 12pm, the lady from accommodation called and said they were very concerned about us and they need to send somebody to check if it’s safe. How did that become an emergency more than 12 hours after making the complaint. We we’re away from the apartment, and only the 2 pregnant ladies were there, and they had to let a stranger in the apartment to look at the boiler and he said they’ll fix it after we leave. On the phone with the lady from accomodation, she said that she normally wouldn’t care about the water, but it’s the boiler and it can blow up. She said she doesn’t care we don’t have hot water??? Is that acceptable for someone like this to use your platform? I can say that we’re extremely disappointed about the apartment, cleanliness, state of the amnesties and lack of importance we were given by the host. I want to escalate this and apply for a refund of our trip. We have been robbed of a lot of money for this