I would highly recommend against staying in this apartment block. The check in process was a mess. However, I can forgive most things when it comes to Air BnB, but a non-working aircon in the height of a Barcelona summer is not one of them. Even more inexcusable was the fact that, when I reported this to Eva & Jacques, I was informed that "this apartment has fans to cool the apartment instead of a normal AC tony!" That is actually what they wrote to me. Completely inexcusable. It was 30+ degrees in the nighttime. I was traveling with my family (wife + 3 x kids). There was a single fan which apparently was supposed to cool three bedrooms. I am pretty sure that Apartments Barcelona knew that the aircon wasn't working before we arrived but did nothing and expected us to put up with it. I was told that it would take 10 days for an external technician to attend and that "if you wish to claim a refund please contact airbnb directly". That was what passed for customer service with Eva & Jacques (and Apartments Barcelona). Realizing we couldn't spend the next 5 nights in this sweat box, I then spent the next 90 minutes on international phone calls with Air BnB. Ultimately, there were able to come up with a suitable replacement by lunchtime the next day. In the interim, I requested Eva & Jacques to do something about the issue and at least bring some auxiliary fans. I was told that, whilst the office opened at 9am the following day, the maintenance department didn't start until 11am but that bringing fans "will be first on the to do list". We waited until 12:45pm but couldn't stand the heat any longer and left the apartment. I received a message from Eva & Jacques at 1:26pm that their maintenance person would be there in 30 minutes. So three hours after being told we were top priority. When I asked the reason for the delay, I was told that "our colleague needed to visit other apartments etc". These are all exact quotes. Incredibly unprofessional and just downright rude.
The building is well positioned, but it is poorly maintained. Most of it is made up of Air BnB apartments hosted by Apartments Barcelona (not sure who Eva & Jacques are - perhaps owners or managers of that company). It is clearly a large scale operation where they really don't care about individual customers, only occupancy. When we came back to the apartment to collect our things and move, they had brought us one more fan (supposedly in place of aircon for a three bed apartment with living room).
If this isn't enough for you, we also had the following issues in the 24 hours we spent there:
1) Wifi was terrible and an unsecured network. I had to go outside in the morning to a cafe to get proper wifi and make excursion bookings;
2) There was no 'pusher' on the toilet flush. You had to insert your fingers into the empty hole and push directly onto the metal. Very unhygenic;
3) The shower head was held together by sellotape and couldn't hold its own weight. So you had to hold the shower head above you in order to get wet. Very unsatisfactory.
4) There was no plug for the bath so the kids couldn't bathe.
*I have photos of all the above issues (well, not the Wifi).
I received no response on any of these items. It's very poorly maintained, cheap IKEA furniture, no character and you can find much better places in Barcelona. One night in this place was far too much. And Eva & Jacques/Apartments Barcelona let their city down with their lack of customer service of any kind. I doubt they will be, but they should be ashamed of what they put our family through and how they dealt with it.