The host has many apartments, not only in the same building. The one we got was not the one presented in the ad. Essential things advertised were not there. So we just stayed one night instead of 31. The cancellation was forced by Airbnb customers service because our complaints were justified and proven by photos:
* advertised balcony not existing
* a/c not effective and loud
* bathtub rusted
* pictures of the ad do not show this apartment
* Sofa - construction was destroyed and the couch was really dirty
* The key given for the terrace was not opening the door which made us being locked out at 22:30
The host just offered to us to move to one of his other apts and paying more. At the end we preferred to pay one night, pay the fee for booking and cleaning and search on our own for another place.
We have more than 50 positive reviews in Airbnb being also hosts understanding the other side, and this was the first time that we needed the help of Airbnb customer service.