Anna's colleague, Nicholas, was super helpful and professional. Our plane was delayed by an hour on Sunday evening, and for some reason, my calls weren't getting through to the phone provided to me, I was starting to get nervous about the checkin, nevertheless, Nicholas was waiting for us at the gate at 6pm (original planned arrival at 5pm). Big thanks to our host for making sure we got settled in regardless of lack of communication on my part due to technical difficulty. In addition, the apartment was at a great location, 5 minute walk to city center and the main tourist street, and underground metro and bus available directly downstairs. In addition, the place came with a roof top terrace which was great for sun bathing and some afternoon tea to go along with a book!