Me and my family just returned from a trip to Barcelona. We arrived 9 persons on June 23rd - 8 adults (two at the age of 79) and one child less than 2 years.
When we arrived at Barcelona International airport, I received an email through Airbnb stating that you (Enjoy Apartments) had cancelled our stay. Again, at this point we were already in Barcelona ready to check-in. In the cancellation email there was nothing specified about reason and nothing about assisting us in any way.
We went to your office in Barcelona on Gran Via de les Corts Catalanes 608, where nobody were present. We called you and spoke with a man who in poor English informed us that he would have somebody call us back, which never happened. We received no help at all. Your staff was unreachable, and nobody was there to take responsibility.
When I read your reviews we should book with you because we are then safe in our choice, no hassles, NO unpleasant surprises. But obviously also no conscience because then you don’t leave 9 people left without a place to stay.

I have travelled a lot and I have never had any company act so cold and without any empathy as you did with us in Barcelona – letting 9 people come to a closed door. And care nothing about it.
I have reported the issue to Airbnb support to make sure nothing similar happens to future guests