The check in process was an absolute nightmare. After a 3 hour delay and over 20 hours of traveling with a toddler when we arrived there was no response from any of the numbers we had been given. I was waiting in the street and someone walked out of the building, it happened to be the guy in charge of the cleaning crew. I really needed to use the restroom so he let me upstairs. The cleaning lady communicates with the person that was supposed to let me in and tells me to come back at 1pm which was in an hour. Initially I was told I could check in at 10 am and then 5 mins later received another message saying I could check in until noon. Long story short, I came back at 1pm and again was calling the number I was given and was not successful. After waiting for over an hour again on the street with my tired baby- the cleaning lady was leaving and let me in, but was unable to leave me her set of keys. It was 2pm by then, I had to go pick up my older kids at 4pm and was unable to leave because nobody came to give me the keys so I could come back in. At 4:50pm I get a call saying that she will be coming in 5 minutes- and it wasn’t until almost 7pm when she called again that her battery is dying but I explain that I need to leave and she says she’s on her way. She never showed up so I sent a message to Andrea through the app and of course she apologizes but after 8 hours of waiting for a key it’s still unacceptable. If I would have not ran into the cleaning lady I would have been outside in the street until almost 8pm. I missed my kids pickup time (they were in the Barcelona sleep away camp and are very strict with the pickup/drop off times). At this time I’m told to walk a few blocks down the road to get the key from a lockbox. So it wasn’t til almost 9pm that I had possession of the keys.
As far as the apartment goes, it’s very well located, 2 blocks from Paseo de Gracia with Lots of shops and restaurants nearby. This was only my second time ever staying at a Airbnb but compared to my previous experience in Vail this apartment was as equipped. There was only 3 rolls of toilet paper, and 4 towels for a 5 day stay. There was a washing machine but not a dryer and with it raining all day it was imposible for anything to dry. The towels were also very poor quality, there was not paper towel, napkins or anything else in the kitchen. Not sure what the norm was, but where I stayed before and the apartment my cousin rented when she came to visit the kitchen was equipped with condiments (salt, sugar, oil). Not a big deal for me because I wasn’t planning on cooking and I was alone with my baby. But if your coming with your family and planning to cook just beware. Also, bring your laundry detergent. I had luckily packed tide pods which I used and there is a laundromat around the corner where you can dry your clothes. Overall if the check in would have not been an issue my experience would have been more enjoyable. Also, the bathrooms have a sewage smell.. which to me was bothering.