We have stayed in many flats across many countries and really looked forward to this one. Flor was very friendly as was her brother who checked us in. Flor was very responsive up until check in. Since we are from the US, wifi is really important in order to keep data usage down and so we can plan out our days. Shortly after settling in, we realized the WiFI did not work, we contacted Flor immediately with no response. We just wanted to see if there was anything we could do to assist in making it work. We did not hear from Flor. After waiting and repeated attempts to reach out to Flor by text, what's app and airbnb app, we heard from Flor less than 24 hours prior to our departure (2 night stay). We would have rather appreciated a heads up that the wifi didn't work upon our check in rather then a complete disregard of the issue until our near departure. On another note, the flat was very clean, well decorated and very spacious. I would recommend this place if you are not sensitive to other sounds from neighbors, lift/elevator sounds and random light from exterior hallways.