Despite not meeting Ana (her cleaning lady was there to meet us with keys and a welcome pack) we were made to feel very welcome. She was prompt and friendly throughout our communication prior to the trip, and was on hand if we needed during our stay. Ana's apartment was in a fantastic location, within walking distance to many of the sites, as well as being very close to the metro and a taxi rank. The apartment itself had all the amenities we could need, the tiled floor was beautiful, and it was clean and secure. I would recommend Ana's apartment and would definitely stay again in future. Many thanks!