Upon arrival, I was unable to check-in until 8pm. Martini’s boyfriend, Martin, was very kind to me and helped me with my luggage upon walking up the stairs. He was kind throughout.
On day 2, I had been explained the keys to the home. There are two locks that lock twice, a very old door, and one must push and pull door at same time. I did my best to understand, but it was difficult. I thought I’d figured it out and left for the evening. When I returned I had tried to open the door and could not figure it out. Martini opened the door and aggressively stated we have a problem if I can’t figure it out and I will “ruin his vacation” he is taking the next day if I couldn’t get it right. He made me feel horrible. Uncomfortable, I sought other accommodations.
Being in a foreign country for the first time alone, I didn’t want to start again at a different place, so I decided if I could figure out the door, I’d stay. So I did. It was fine.
I had a friend who I’d found out was visiting from nearby. I asked Martini if she could stay in my room or if I could sleep on the couch. He said no, but he could set up another room for 20 euro. I agreed.
A couple days before my departure, due to transportation issues, I found I had to leave a day early. I asked Martini if this was okay. He said no, with no empathy whatsoever. Then, I asked if he could keep my last night (26 euro) and I wouldn’t pay the 20 euro for the one night. Since the room would be vacant. Again, he said no with no hospitality once so ever. His lack of flexibility and humanity did confuse me.
Later that day, he knocks on my door to ask when I am leaving. I tell him. Again, he is being rude. As someone that works in hospitality, I tell him that I have felt he has lacked in professionalism and hospitality since the beginning of my stay, in a calm and kind manner. He then, loses his temper, and becomes very defensive. He starts calling me a bitch, fake, and other profane names. He is screaming at me. I sit and say nothing. He leaves the room and goes on his phone and starts talking about me to someone. He comes back and yells that I leave immediately. I tell him that is fine, I will leave. I say let’s cancel the reservation then. And he agrees. I pack my things and leave. He is continuously shouting profane things about me, while I have no response to him.
I am not sure what is going on in his life to treat someone like this, because it looks like he has great reviews in the past, but I hope this does not happen to anyone again. His boyfriend is very kind, but Martini made me feel disrespected and stupid, all completely unwarranted.