I had delays in my travel and they wanted me to pay an additional 30 Euros if it was after 8pm. Not reasonable. You have to go to a separate office to pick up a key. Not convenient at all after coming straight from the airport in a taxi. I then arrived to my room, after travelling all day, to find the whole apartment was filthy, it had not been cleaned. Dirty sheets, tissues everywhere and dirty towels. Not good: the building is beautiful and in a great location.