We stayed as a group of four in July and decided to spend a little more for this spot over other options because of the nice styling, air conditioning, location and host bio which boasted 15 years experience in hospitality. Unfortunately, we ultimately left unimpressed due to several factors, all of which can easily be addressed by the host.
Things that went well:
- The intern that checked us in, Marco, was gracious, friendly and very communicative on the day of check in (note: communications initially started via Airbnb messenger, but he reached out via WhatsApp before check in to continue our communication)
- Air conditioning
- Secure building with alarm system in the apartment
- Good location
- Closet space to hang clothing and accessories
Things that did not go well:
- The advertised location was outside of the circle which indicates where guests will be staying before booking. Therefore, the "Get Directions" feature took us to the wrong location several blocks away and we had to walk with our luggage and re-park our vehicle.
- There were large gnats in the kitchen while we were given our check-in tour, and they unfortunately multiplied during our stay and spread to the bathroom.
- The shower curtain was not present as in the listing photos, and as a result the bathroom floor and floor right outside the bathroom door were soaked with water throughout our stay. One bath mat was provided, but it was saturated after one shower. We contacted the intern host Saturday morning to tell him the issue and request a replacement, but he did not reply.
- The sheets on one of the two twin beds smelled bad (the rest smelled clean and fresh). I requested a new set of sheets in the same message to the host intern about the bath mat, but received no reply.
- The kitchen included equipment for cooking, but for drinks, there was only one water glass, one margarita-type glass, and multiple coffee mugs that had some gunk caked on them. It would have been great to have at least 4 water glasses and we were very surprised there were no wine glasses or a wine opener since Spain is well-known for their wine.
- The WiFi connection is not secure.
In the end, we were glad to have a safe place with air conditioning to stay, but for the cost, we wished we had stayed somewhere else that was more thoughtful about the guest experience.