I absolutely loved staying at Sonder, I would recommend this brand. Beautiful hotel, style, location, convenience, decor, etc. However, do not book this hotel through AirBnB!!!! I had a terrible time with the booking. I took a gamble on something that said no cancellations. I did not understand, nor did it say anywhere, that I could not have altered my booking in any way. If I altered anything, I would have to cancel my whole reservation without a refund. When I reached out to the hotel they said my only option was to cancel and forego $1000, are you out of your mind? And Airbnb customer support “could not reach the hotel” are you serious? If I would have booked this through any other service, not only would I get points, but I would get flexibility in my booking and a more responsible customer service. It was a big, big mistake booking through Airbnb. Horrible and money down the drain.