Rosa & Miguel are the Best!

We only stayed a couple days prior to our cruise. The apartment was just a described and had more room than the two of us needed. The neighborhood was great! Very quiet, a couple grocery store close by, several bars and the public transit within a quick walk up the street.

When booking the apartment, we let them know that we have a late flight arriving in from the US. They said they were ok with that and then offer to pick us up from the airport. We were very appreciative and accepted the offer. This is where they went above and beyond! My sisters bag was from lost by the airline and it took another 30 -45 minutes to work with lost luggage and provide them with the delivery address since they said it would come in the next day. Rosa & Miguel waited that time without knowing what was going on. I was trying to login to the Airport wifi to update them while at the same time look up the info lost luggage department needed for the delivery. I never made contact with them but when we walk out to ground transportation they were still there, in good spirits and happy to see us.

At the apartment they had maps of the city and brochures for a lot of the places people like to go see. There was a small washer that my sister did use for the few clothes she did have in her carry on bag. There were a few essentials and some extras items in the fridge and on kitchen counter there for our use. Once confirming with us the check out day and time they even offered to give us a ride to the Port to board our cruise.

When they came to pick us up on the morning of check-out they were shocked to hear that my sisters bag was never delivered (even after several phone calls and e-mails to the airline, we had heard nothing after two days). Rosa requested the information and said they would check on the bag for her at the airport. We were leaving that day on the cruise, so we were surprised but so grateful that they would go so far for a stranger. They were they best!! They e-mailed once they got the bag and offer to bring it to us upon our return.

These two exemplify the very definition of good people. They went out of their way make sure we were comfortable, knew where the good places to go were, had some water they night we arrived and a ride to and from their place. We felt safe with them, in their apartment and in the neighborhood. We would definitely stay with them again if ever in Barcelona!