I left very angry. And my anger was due to a small detail (absurd, it is true) where the host had no interest in helping or solving.
It was a great surprise to find no interest from this company that manages this apartment. I had never had a problem like this on Airbnb, with complete disinterest and responses worthy of a Marx Brothers movie.
Towel sets weren't complete, but they weren't important to me. With total politeness, I only asked for an extra hand towel, because the first cleaning service left only one of the two that were available. The towel arrived the next day with no problems. Perfect.
But with the towel I also asked if you could please bring me an additional kitchen towel, because in the kitchen there was only one cloth. And there were no napkins, and there was no kitchen roll either. If we cook, or if we eat something ... a sad and unique kitchen towel seemed very insufficient.
Here began the surreal and irritating story.
This host said that he could not bring the kitchen towel due to a Covid safety issue.
What will Covid have to do with being able to bring one more kitchen towel? -I thought.
The kitchen towels, like the towels, or the sheets, will be washed when we leave ... so ... where is the problem?
I had an endless conversation by the messenger with this man and his absurd answer to this topic always ended in silence when I asked what the Covid had to do with it. Obviously nothing. The real answer is that this host had no intention of providing this little detail that we asked for.
I find it insulting to treat a client as a fool, saying that you cannot bring another cloth because of Covid, because it is an absurd excuse.
The worst thing is to receive this treatment in an apartment that is advertised as luxury, where the supposed treatment is to make you feel good during your stay.
Was it so difficult to bring another kitchen towel? Does there really have to be only one in the kitchen? Is it necessary to have a discussion with a customer over a damn extra dish towel? Not that I would have asked for a magic carpet or Armani kitchen towels ... !!!
This man told me that if I wanted more, I had to buy them on the street...!!!
A complete nonsense this belligerent attitude with a client who has paid $ 1,000 for a 4-day stay.
If the attention received by such an absurd matter as a kitchen towel is this, I do not want to imagine the answer to more serious problems. I have already read other comments from other users of all the apartments that this company manages on Airbnb, and the incidents are numerous.
I am very angry because of something stupid, I repeat, but especially because of the absurd responses received, which were excuses from someone who has no interest in making your stay comfortable. That is the serious thing.
On the other hand, I must comment that we found garbage in a basket of previous users. That garbage was removed the next day, after my polite comment. I simply wanted to state that I had not placed garbage in a space for the hair dryer when we left the apartment ... !!!
It is curious so much concern with the Covid issue with the matter of the kitchen towel, but nevertheless, you find a basket with other people's garbage.
The apartment is nice and well located, it is undeniable. We selected this site because of the photographs. But I would never have thought of having such an unpleasant situation.
If you advertise an apartment as luxury, the treatment also has to correspond to that level and be, above all, polite and concerned to make your stay comfortable, and not this attitude, unworthy of good Airbnb hosts.
There are many beautiful places in Barcelona to sleep.