We were met at check in by a representative. We were charged tax for our stay (as stated but I’d prefer it was included in the airbnb fee because it makes for an unpleasant start). There were pools of water in the bathroom (leaking toilet) and kitchen (leaking fridge) and the place was cold. The next day the host had the toilet leak fixed and the heating turned on. The stay was fine after that, but these problems could have been avoided especially as there was a representative meeting us in the apartment. I asked several days before to shorten the booking due to industrial action in the uk meaning we had to return early (circumstances beyond our control) the host declined to allow any change, citing policy.