The flat was fine, no problems at all. We actually booked the apartment in error, thinking we were asking the host a question but with the strict cancellation terms we were locked into the booking that with the extras (which we hadnt read) cost no less than a good hotel. It would have been nice to have more understanding of our error but there was clearly no room to acknowledge this despite the booking made well in advance. This 'operation' felt profit hungry across multiple properties. Just seemed to lack a airbnb 'community' spirit - but that seems to be the way airbnb is heading! I cant fault the service we received though and they were flexible with a few hours late check out.