The showers and bathrooms in the apartment and the dishonesty and horrible treatment from the “manager,”Magdalia, were just awful. Both shower drains were clogged and soapy water would quickly fill up the shower pans and have you standing in a puddle while showering. The main bathroom also reeked of the smell of sewage. The second shower is so tiny you can barely fit inside and be able to move your arms around. During my 5-night stay, I brought these issues to the host’s attention. She didn’t respond at all for two days, claiming she didn’t see my Airbnb messages. This is her professional job. Only after I had to waste my vacation time to contact Airbnb, who then contacted her, two days later, did she finally respond. Even then, her tone was hostile. By then, a Friday, while we’re on vacation, she expected us to change our plans to accommodate a plumber to come in. We’re on vacation! They only work during business hours apparently, even though during business hours she didn’t reply to my messages. While I was still there, she offered a one-night refund for my inconvenience, which I thought was nice. But she lied and never processed the refund. After we checked out and I asked about it, she claimed there was nothing wrong with the drains, even though I had to take and send video and photo evidence of it to Airbnb, so the problems were real. She even had the audacity to claim that we didn’t sleep there simply because I returned the apartment to her so clean and organized. All the while she had a hostile and accusatory attitude. She didn’t honor even her own offer and never gave the refund. That’s very dishonest and awful customer service. I would never stay here again. While plumbing can be fixed, this host’s dishonesty can’t.