We were truly excited to stay at this apartment and make it our home for a month and a half. The photos looked great and it seemed like a good fit. Unfortunately there were multiple issues and poor communication from the host that forces us to leave prematurely.
Let me start off with the good things. This is a good apartment if you are looking for a short stay. It is in good condition and has most of the things you need for a short stay.
For my boyfriend and I the following things were problematic:
- it is located on a very loud corner of a very loud street. If you are a light sleeper like myself, or if you want a sense of seclusion and peace , this is not the right environment.
- the hot water boiler. Two people cannot shower back to back, period. You cannot take a shower longer than 15 minutes . There is simply not enough hot water being produced. The team did send a person to look at it, who simply confirmed everything is working fine. ..
- on top of all the noise from the outside, the refrigerator makes very loud noise most of the time.
- we tried to communicate with Ukio team who kept sending us to different internal departments, with clear lack of communication amongst themselves. We finally got to the management, explaining we cannot stay at the apartment any longer and asked for partial refund, to which they responded they cannot issues any refund but will try to help us find other accommodation. We left the apartment less than half way into our booking. The communication stopped after that and there was no further follow up.
Overall, this was a truly disappointing experience:(