Jud misrepresented the listing and mismanaged our reservation.
1) When we arrived, the apartment was filthy and stunk of MOLD. Before going to sleep, my girlfriend and I, cleaned the entire apartment, including thick reservoirs of dust on every surface above eye-level and below waist level i.e. fixtures, pipes, doorframes, mirrors, and baseboards. We removed a number of paintings and chairs that contained mold and after some searching, we found the primary source of the problem - a leak under the sink had turned the cabinet and floor beneath black with MOLD.
7-days later, Jud came to see the situation
after another 4-days, the sink was replaced
after another 14-days, the floor linoleum was replaced
*I'm not sure if the mold under the linoleum was ever addressed.
2) When we contacted Jud, she had the audacity to tell us that this was an "unexpected" issue. Had she stepped foot in the apartment during the previous 3-months, she would have known there was MOLD. This is a case where an owner is working with a Host (Jud) and the Host is outsourcing duties to a cleaner without inspecting the property herself.
3) It seems inconsequential now, but the listing was also missing basic kitchen items as well as an oven (which was included in the listing.) We purchased a toaster oven, a glass baking dish, (2) cutting boards, a salad/mixing bowl, a measuring cup, (2) kitchen towels, a coffee grinder, a French press, a water filter, a Paella Pan, (4) bowls, (2) cups, and a pot.
4) Our plans allowed us to leave 10-days earlier than expected and I asked Jud if she would refund the nights we would not be staying in good faith and in exchange for the items we purchased for the apartment. She accepted our request, however, it has now been 2-weeks and despite numerous reminders, she has not processed the refund. Instead, she informed us it was the owner's responsibility to process the refund, but has ignored our request to be connected with the owner.
When the apartment was not in order, it was the cleaner's fault.
When maintenance took weeks, it was the technician's fault.
When the refund was not processed, it was the owner's fault.
Jud is far from being a "super host."