The worst customer service! First you have to pick-up the key in an office 25 minutes away from the apartment. You must do so during the time of their choosing, or pay an inexplicable 30€ fee.
Second they assigned us a different apartment than the one reserved. I had to figure that out on my own. They did not explain that. When I called their “emergency number” nobody answered. Left a message and 3 days later I am still waiting for the response.
Third I wrote to ask help with parking and facilities. Also still waiting for a response.
Fourth I asked if luggage could be left a few hours in their offices. Wrote twice. They never answered.
Fifth I tried calling again to figure out some questions about check out. They never answered.
Location is great. That is going to be the only great thing if you rent with Ola. I would NOT recommend this company under any circumstances!