We were made to feel very welcome. There was very good communication with Carmen and she gave us great information on how to get to the apartment. Nothing was too much trouble. The apartment was as described on the website and was very comfortable and clean and a great base to see Barcelona. The location of the apartment was great with La Sagrada Familia only a short walk away and a METRO stop at the door. The surrounding area had many nice cafes restaurants. A great place to stay in Barcelona.