This was by far the most distressing experience I have ever had through Airbnb and I’ve been a member of this platform since 2014 and am a frequent traveler. First, the hosts do not manage the place themselves - they have given it out to a rental company to manage. The lack of care and detail is reflected right from the welcome - we stood in the street for 10 minutes while the company person figured out how to let us in. Second, the photos are a complete misrepresentation of the space. It looks nothing like in the photos, except for the entrance. All the furnishings in the apartment from the rug to the curtains, are old, shabby and dirty (I have pictures but unfortunately not allowed to post with a review). Third, the hosts are unreachable - took Airbnb nearly 18 hours to get in touch with them, despite my request within 10 minutes of entering the apartment to cancel the rest of our stay there based on the state of the apartment. Fourth, it was my mother’s 60th birthday and she was traveling after several years (owing to a health condition), which is why I wanted the trip to be special. The photos of the apartment on Airbnb, based on which I chose the space, are a lie, which we realized as soon we checked in (even the employee of the company that manages the apartment agreed with our assessment and put in an internal review stating this). The view from the apartment is the back of some old crumbling buildings, drying laundry and AC units. I had to pay an additional $1,000 for our remaining nights in Barcelona (it’s an expensive city!) to move into another Airbnb apartment. Luckily, that place was true to its photos, the host was present and helpful, the view was gorgeous and it was only two blocks down the same street as this apartment, albeit in a nicer part. Fifth, the host refused to accommodate my request for even a partial refund as my family and I were forced to move out owing to the horrific state of the apartment. Not even the cleaning fee was reimbursed. Sixth, this apartment is fine if you’re paying $80-90/night but certainly not worth the $250/night (incl of fees) I paid. Seven, the pillows and mattresses are hard (in all fairness, the host wrote us when we were in the process of moving out to say he could provide a replacement but that was not going to fix the shabby state of the rest of the apartment). Eight, the curtains are super thin and there are no black out blinds/curtains so you’re woken up at sunrise (6am), whether you like it or not.
All in all, I would steer clear of this space - the price to service ratio just doesn’t work. There are far more comfortable spaces and accommodating hosts in the city, even just down the same street.