I was locked out of my Airbnb on day 2 because of a faulty key. I messaged the host about the issue in the morning. After I sent them a message, they were unresponsive for at least 24 hours. I had to get a separate hotel room without any of my belongings (because they were still locked in the room). Building management and the police were unable to help with the situation, so it prolonged us waiting for a response from the host. I was told by neighbors and the receptionist at the hotel that this is the second time this has happened at this specific airbnb. My friend left her passport in the room and we had issues trying to book a room because of this.
Please avoid this Airbnb at all costs. I lost a big amount of time on my vacation because of this issue. If the Airbnb host would have responded in a timely manner and came to open the door earlier, I would have overlooked this issue. However, their complete lack of empathy to our situation was concerning.