We received the wrong keys during check in which promoted a 30+ minute wait for someone to come to the apartment. We had to send pictures and videos of us with the wrong keys before they would send someone. We had two towels for three guests and were told we had to wait until Monday (3 days after our check in day) to receive a 3rd which we never ended up getting forcing a guest to use a hand towel for showering. The pictures are deceiving and there is only one pillow per room. There are cameras in the entry way and living room which you aren’t told about. The water doesn’t get hot at all. We were woken up at 6am by a man banging on the door wondering if his friend was inside. Clearly a breech of security if he had access to the floor we were on. We attempted to communicate through the AirBnb app but had no responses for days and ended up communicating via What’sApp which is not recommended by AirBnb. We were told the day before at 2pm that the office would be closed the following day (our check out day). I had attempted to request a late check out or inquire about luggage storage but got no response until after we were told that the office would be closed. To store our luggage we had to put it in the basement/parking garage which was dirty and had cockroaches and was poorly lit. The location was very average as it was far away from the main active areas but close enough to the beach to walk. The metro was a short walk away which was very convenient.