1- The elevator broke down on the second day and was not repaired until the seventh day of our stay. 2- There were two cockroaches in the bathroom. 3- The sweeper was not suitable. 4- There were no heaters and heating devices and we came to Barcelona in the cold season. 5- On the day of our arrival, no one gave us a guide on how to enter with a virtual key, and no one answered us during our phone calls.