I did not have a chance to meet Akex in person, however he did send me an email a few days in advance with information about different sites to see in the area. Norma was there to let us in and I can't say enough good things about her, she was professional yet very personable. The apartment was clean and in a good location. I did not give this Airbnb a 5 because we had very little ( some days none) hot water.