Even before we got there, the hosts were gracious and flexible in that they adjusted our fee based on our mistake (we got confused on arrival date due to time zones). The greeting host was friendly and reliable. The apartment was consistent with pictures. Excellent neighborhood. An appliance problem was resolved with expedience; hosts were polite and very sweet in how they handled us. We really enjoyed meeting Johanna...so friendly and genuine...she spent time with us, checked on how we were doing, and if we liked her restaurant referrals (which were quite good). I would rent again without hesitation.