Elsa was very very helpful, gave us lots of information and made the trip very easy. She met us at the apartment even though our plane was very late. The apartment was great for us - three rooms and enough space. it was nicely decorated in the lounge and hallway, though the children thought their bedrooms were a little bare. Very safe neighbourhood - we came back late a couple of times and felt safe walking with our children. very close to segrada familia, but a metro ride into the centre - but which was easy and convenient. The onlyk extra we could have asked for was a couple of bars and restuarants near the apartment for when we got back - but otherwise it was great. Thanks Elsa!