My partner and I were looking forward to our stay in Barcelona for his sister’s birthday! We met with his family in Barcelona and we all traveled from different countries so it was a very special moment for us!
When we arrived at the apartment, Renata showed us the place and gave us loads of helpful tips for the city and she was extremely friendly, helpful and professional! Well done to Renata and thank you!!
The house is ok at first but then when you start paying attention around, the walls are pealing off in several places(especially in the living room and dinning room), the windows are not closing completely and you can feel the wind coming in( old wooden windows with single glass), the big shower is pealing off around the edges and the silicone is coming out and the bathroom sink is literally glued only on the left side( we had to be extremely careful in case it falls off while we are brushing our teeth), there was 4 toilet paper rolls for 8 guests, and 7 towels. We were hoping that at least we will be able to have a warm quiet night so we can enjoy our days outside the apartment!!
But NO! The first night, the people staying upstairs were having a party all night until the morning! They were extremely loud, yelling, running around the house, screaming and at some point fighting! We immediately contacted Sito’s team via Airbnb messages and no answer! The next day they finally replied that yes they had a party and the guests apologized, but honestly how is there a 24/7 service available when there is not???!!!
Then on Monday we decided to have an early lunch preparation and eat at home before we go to see some places in Barcelona! So we made pasta and when we poured the water in the kitchen’s sink, the sink cracked!!! We immediately contacted the host hoping to get it fixed asap as the sink should be able to hold hot water and it did not! We all started panicking thinking that we cannot leave the apartment in case they need to come asap! No ONE replied the entire day!! We then called the office and no one answered! In the afternoon we sent another message and still no reply! How is that a 24/7, 365 days service?? Unacceptable! Then we called the 24 hour emergency line and the person that we spoke to (we think it was the same lady from the check in) did not help us even though we explained the situation and that nobody else replied to us! We asked her to call someone to come and fix it, but no one came! The next morning we were getting ready to check out at 11am, and 45 mins before our departure (we were still getting ready) the door bell rang and a plumber with minimum English words was there! I was trying to explain to him that the host has not got back to us and that I can not let him in because we have no confirmation and authorization about him. After all the stress he showed me a message and I let him in hoping that it’s ok and nothing will go wrong! We then had to leave the apartment and he stayed because he said he was authorized and we couldn’t communicate with anyone at all!
Overall experience was horrible!!! The house could be so much better if the hosts were responding and paying attention to their guests! I have been traveling with airbnb for many years and I’ve never experienced anything like that! Hope that they will take this into consideration and the next guests will be luckier!