It was a bit confusing checking in because once you arrive at the location, there are two key panels (one more visible than the other, just make sure you use the smaller one on the left that is touch screen. I also wasn't the only one having this issue because other visitors were having the same issue but we kinda helped each other out. I didn't receive much communication from Jordi even when I tried calling him. Now, on a good note, once you get pass the check-in, the place was a great stay! The bed was comfortable, it's in a great location of Barcelona, and for me the best part was just enjoying the street from the balcony.