About the keys is written to come in to the office which is open evereday from 11a.m. till 6 p.m. At 12 p.m.their office was closed. We started to call them, they were really bad in communication and explanation of what to do. They confirm that from 3 p.m., we can go to the apartments and they will call us and say the code for getting in. We went there with luggage, pushchair and baby.Nobody called at 3. We started to call them again...it was another person on the phone, so we needed to tell all story again..no notes were left of the first person about us. At the end, they said we need to go to completely different address (hotel) in order to pick keys.Nobody will come and give it to us.They didn't agree to pay for a taxi for us as well. Pregnant women walking 25min by foot one way to get WRITTEN code on the paper to get into aparts. We are really disappointed of customer care they provide, stresstfull start and any explanation or apologize for such situation. Apartment is smaller than in photos and really not for 8 persons.