We were staying with Anima apartments for the second time, but this time we really weren’t satisfied overall - we were disappointed.
We booked the „Sobreatico“ in Sants more than 6 months ahead. Only 3 weeks before our arrival we were suddenly informed of the cancellation of the „Sobreatico“ / penthouse and they only offered us an apartment nearby to the loud Diagonal Avenue as a replacement.
Since it was impossible to find a replacement three weeks before the Easter holidays in Barcelona, ​​which was fully booked, we had take this much worse equipped apartment as a replacement.
The originally booked apartment had two terraces, the received apartment had no terrace; the booked apartment had two bathrooms, the received apartment only one; the originally booked apartment had 3 bedrooms, the received apartment only had 2 bedrooms. The apartment was significantly worse than what the other apartment that we had originally booked and we did not receive any financial compensation - so we had to pay the same for a much worse apartment.
Also there was a very loud and big construction site directly in front of the apartment in the street.
Despite this in the first three nights the door Alarm was beeping all nights. After three nights without sleep they found the mistake resp. changed batteries. There is no light from the ceiling in the second bedroom, that you can turn on with the switch. Also the filter of the cooker hood were missing ; it was replaced one week after.
Tourist tax and another tax was charged; the tax was much higher, than the amount that was stated in the ad.