From the moment we checked in the disaster started.
The apartment was dirty, bed sheets dirty, floors dirty, windows dirty, washer and dishwasher moldy.
There were 2 cameras in the apartment and a device where you could be listened in on in one of the bedrooms. We immediately had it removed, and advised them of the illegality.
No constant hot water for a month, no television for a month, had to purchase our own pots and pans because the ones there were burnt and unusable.
Not as depicted in the photographs which were staged. The warm inviting look was anything but what was portrayed.
The hosts did not value our time and we had at least 10 times where we needed to be at the apartment for people to try and correct or fix problems.
Air conditioners that squealed, water leaks from the apartment above, power outages, and Poorly informed representatives for the owner. Had to do our own research to tell them how to fix a Bosch water heater, and after a month and 4 previous visits it was fixed.
We use Airbnb a lot, and this is the first time we have ever had an issue, but there were so many issues, we are surprised that Airbnb allows this apartment to be on their site.
Airbnb’s support groups were amazing with their responsiveness, and their follow through.
One suggestion, always communicate in writing on the Airbnb site for good or bad. With the host or Airbnb.