Rodrigo and Helena were very responsive in the run up to our stay, any message that I sent was replied to very quickly. This meant that i felt very confident that everything was in place for when we were arriving. Rodrigo met us at the apt on the first night, gave us a quick run through of everything and then left us to it :) On the night before we left, we were having trouble organizing a taxi to bring us back to the airport the next morning. I rang Helena who had one organized for us in minutes!