The communication was fine, although you can feel that it is a company renting, not an individual... They helped us a lot with earlier check in which was really appreciated. However, the person that came to give us the keys was in a bad mood and it was not a pleasent experience at all. The issues at the apartment are several: the frontdoor is almost always open (other guests are not closing it properly). You don’t want to sleep in the building with open door in Barcelona (we felt unsafe. We lived in this city for 7 years so we are aware of the crime rates, etc...) Next problem is the noise. For several night we couldn’t sleep because of parties upstairs. Only after banging on their door and threthening by calling a police they shut up (this happened 3 times with difeferent guests). Also, the apartment is in front of a Tapas place, so don’t expect silence before 00.45. It is not an ideal apartment for people looking for a calm place.
The biggest issue was the smell comming from the bathroom. It was really horrible. We bought candles, incenses, spreys... Nothing helped. The worst part was that the bathroom is next to the bedroom... I couldn’t stand this apartment because of this horrific smell from (I assume) pipes. Also, the pressure in the shower was very low and the sink was not working (gets clogged with standing water immediately).
Also, I imagined the appartment differently from what I saw on the photos. It did not matched my expectation.