Accuracy:
The internet didn't work properly.
Check-In:
We were told that we could pay the transport with card, but the driver insisted on being paid in cash.
The check-in was super rushed.
Also, we were asked to make a list of the amenities that were missing. It wasn't really pleasant to have to go through the apartment, counting and looking for the stuff that was missing. But what was really bad, were the days that followed when we had to negotiate for everything to be completed and fixed.
Communication:
The customer service was plain rude and unprofessional on multiple occasions.
One time, after they failed to arrange the cleaning of the apartment, and after a long back and forth, which ended with me saying that they could simply apologize instead of trying to blame us (and the cleaner), they sent text messages in Caps Lock, screaming at us.
Here's part of it:
"So WE DO APOLOGIZE for not reading a sentence of your paragraph. WE DO APOLOGIZE FOR NOT BEING ABLE TO SATISFY YOUR NEEDS"
We asked multiple times to speak to the management, but they didn't facilitate this.
A place can be superb, but if the hosts are rude and unkind, it's worthless.