If i was to rate based on the hardware only, it would be 5 stars no question. The apartment was clean, well equipped and of good size. very comfortable for the two of us and I think it would be so even for 4 ppl since there are 2 bedrooms and 2 toilets with showers. Eli and Agus were very flexible and allowed us to check in early and left our luggage in the apartment while the cleaning lady did her work. We enjoyed our stay there but sadly it ended in a somewhat sour note.and hence my 3 stars rating based on overall experience.
We had a late afternoon flight on the check out day and Eli and Agus allowed us to leave our luggage in the apartment in the morning while we went out and let the cleaning lady do her job, which we appreciated a lot. After we had gone back to collect the luggage at around 1 pm, the cleaning lady had gone and we left the 2 sets of keys on the side bench inside the apartment as instructed and slammed the door shut and left for the airport. I kept Eli & Agus informed of each step we went through. However, I received a message from Eli & Agus about an hour later when I was at the airport saying they were inside the apartment and did not see the keys. I was obviously very surprised and told them where I left the keys but they said there were no keys.I asked if any team members of thiers may have gone in to check on the apartment and collected the keys but they said the only member who has the keys is the cleaning lady and she did not take the keys from the apartment. I explained in detail what I did after we got in to collect the luggage but for the next 30 minutes I kept receiving messages that they couldn't find the keys and they needed to change the lock. I felt I was being accused of taking the keys with me and was worried that they were going to charge me with the change of lock. I was really puzzled and worried but there was nothing I could do except to keep telling them I had left the keys inside the apartment as instructed. Then about 10 minutes went by and suddenly I received a message saying they have found the keys, they said the new guest has got them! Huh?! they then said there was a miscommunication and one of their team did go in the apartment and took the keys to give to the new guest .......but didn’t they say only the cleaning lady had the key?……
While I can understand how the owner must have felt when they did not see the keys but they should have checked with all of their team members before accusing their guest. It really caused me 40 minutes of unnecessary stress and worries prior to flying out.