Very bad experience.
Sonia was a half hour late and looked like we inconvenienced her. The apartment was very messy. There were fingerprint stains on the wall, a stain on the bed linens, dirty and dusty furniture, strangely dirty egg in fridge, and ultimately did not look as advertised.
We were flustered and ended up getting a hotel instead, since we already had waited around to be let in and were exhausted from traveling. We did not want to rest on the bed. I was blamed the next day for not saying something immediately, though I’m not sure what good that would have done considering it would have taken much longer to send in a cleaner, and we simply did not have the time to waste. The apartment should have been clean for our arrival.
I was refused a refund, even though I had not stayed in this dirty apartment. Luckily, Airbnb support were much more helpful than my host. The true heroes here.