First, when our flight landed in Barcelona, the phone number we were told to call kept going straight to voice mail. I thought it might have been a problem with my phone so I left a voice mail, sent a text message, and sent a message through Airbnb's app to let the host know we were leaving the airport and heading to the apartment. When we arrived at the apartment, no one was there to let us in. After another slow text message exchange over the course or 30+ minutes, we figured out that the check-in person (not the host, but someone who performs the check-ins) was waiting for us at a different apartment 15 minutes away because he got the addresses confused. I don't remember whether he apologized when he finally arrived at the correct apartment, but he definitely thought it was funny that he accidentally went to the wrong apartment. After the check-in, I sent a message to the host to let her know that there were a lot of burned light bulbs and the washing machine didn't seem to work. After sending two messages over the course of several hours, she replied and said the doorwoman (la portera) should be able to help us fix the washing machine. The doorwoman was able to get the washing machine working again - the electrical fuse had popped so it needed to be reset. But the light bulbs were never fixed or even acknowledged with an apology. Honestly, the whole description is an exaggeration. It was not modern and stylish or completely renovated. And, although the apartment has air conditioning, it has one unit in the living room. Meaning the second bedroom and bathroom which are located down the hallway can get very warm in the summer. Also, the description says the apartment includes all of the essentials, such as soap. When we arrived, there was an almost-empty bottle of dish soap in the kitchen, no soap in the main bathroom, and a watered-down almost-empty bottle of soap in the second bathroom. But the most glaring inaccuracy is saying the apartment is on the first floor. In the building, each floor is labeled. And yes, the floor where the apartment is located is named Primero. However, in between the ground floor and the floor named Primero, there are two more floors named Entresuelo (Mezzanine) and Principal (Main). A more accurate decription would say the apartment is on the third floor, because you either have to take the lift or stairs up three floors. Also, and this is just as important, the mattresses on the beds are the thinnest, most uncomfortable mattresses either my wife or I have ever slept on. We could feel every spring underneath us, so much so that my wife would wake up ever morning with mattress coil marks on her skin. By the way, my wife and I have stayed in dozens of Airbnbs. We are not especially picky people and our reviews are always mostly...