Our flight to Barcelona was delayed.
We kept Ana informed via Airbnb messages as best we could.
Ana asked for 30 euros in cash as an additional fee for late check in. Even though it does state this in the listing we asked her to be empathetic as the situation was beyond our control. In writing she wavered the fee.
When we arrived Ana was abrupt. We felt unwelcome and very uncomfortable. We appreciated it was late and we did apologise.
Inside the apartment Ana asked for tourist tax (expecting) which we had paid in cash at other Airbnbs in Europe and 50 euros in cash for late checkin.
We reminded her: Hosts can not collect cash from guests unless authorised directly by Airbnb and she had already waived the check in fee.

At this point we had a heated discussion and she told us to leave the apartment if we didn’t pay the cash and went on to say we are the type of people who would damage her apartment and are untrustworthy.
Reasoning with Ana was impossible she continuously yelled at us and wouldn’t allow us to finish what we wanted to say.
At our request she (eventually) called Airbnb support (she spoke in Spanish) after a few minutes she said they hung up on her. She left the apartment still yelling.
In the morning Airbnb emailed me asking to pay via Airbnb 30 euros for late check in and the tourist tax. We paid.
Regardless of this matter an accurate review of the apartment is only fair:
The location of Ana’s apartment is excellent. It is in the hub of the city surrounded by countless coffee shops, bars and public transportation.
The exterior of building is beautiful. The foyer is clean.
We felt safe at all times.
Inside the apartment is accurate of the description and photos. It is very clean and tidy.
The shower was hot and has good pressure. Shower gel was provided.
The kitchen is well equipped with utensils/equipment for all forms of cooking. It would be even better if milk, teabags and coffee for the coffee press was provided.
A reusable bottle of water was in the fridge.
The mattress is uncomfortable. We could feel and hear the inner springs and when either one of us moved in the bed the other person woke up.
The sheets and towels were a very nice quality.
We were able to wash and iron our clothes. The iron is excellent.
Wifi was problematic in the bedroom but worked okay in the lounge room.
Aircon was a welcomed relief from the heat.
The apartment is well furnished and should not disappoint.