We had a rather bad start.. their friend who was suppose to pick us up at the airport had the wrong day , so we spent several hours waiting to check in to a dirty apt.. it was not cleaned at all.. They did try to hurry and fix.. the problem.. .. Then, when I got back I had a resolution email that several sheets were dirty.. did have a friend who was sick .. that may have been a bit of a problem but think situation was exaggerated.. .. This was my first air bnb.. the location was good.. but, since then have had better experiences at other places..