This is probably everyone’s absolute nightmare when considering a platform like Airbnb. This house was nothing like in the photos, the walls riddled with scuff, food, stains marks, and what looked like mold, old and out dates furniture, there was a handprint on the celling of the master bedroom where it looked like someone just concluded a sex act and left their mark on the low celling (I wanted to vomit). The sofa had what looked like body fluid stains on it (we had to cover it with a sheet just to sit down), god only knows what other things were on there, the upstairs patio looked nothing like the photos, there is no shade as in the photos, no security key and the host telling us that “if strangers come up here, tell them to get out” ??? we were in the house for less than 10 minutes before we heard the adjacent apartment playing loud music because it was 5 young men throwing a party in the middle of the day (it was 12pm!) – We looked at the host and told him that this place is not what we saw in the pictures, and it is not for us given its conditions.
AND the second nightmare began....This host “what’s the problem” and we explained “you think you are better than this” he started screaming and tarted grabbing our language and pushing it out the door saying "get out", it was shocking and scary to see this Jekyll and hyde personality switch , I was frightened! we put ourselves between the language and the door as he was screaming “get out” , and we started saying “sire please calm down”…“ sir we rented this place from Airbnb, we need to call Airbnb to handle this, once we get guidance from them we can act accordingly”. He continued screaming “Airbnb have money, I have no money” and He refused to calm down and continued screaming and pushing and physically threating us coming right up in to my face and calling me the C*** word, and proceeded to call me every name in the book – it was something out of a honor movie. I am not sure if this person was coming down off drugs or has any history of criminal offenses and crazy to think he got through Airbnb screening, but it was NOT normal, and I’ve never seen anything like it. We went into survival mode with our main objective becoming to try and keep this person calm while they are cursing, screaming and pushing our things out the door and get help as quickly as we could given we are in a foreign country and extremely vulnerable, in the US we would just call the police but in this case we didn’t even know where to turn for safety than to just call Airbnb.
I was very thankful to have my husband with me as interacting with someone of this instability can be VERY dangerous. We called the Airbnb safety team while all this was going on, they responded, and gave us the green light to leave the premises with a full refund. Thank you Airbnb, but I have to say that after this experience I don’t have confidence in this platform anymore as I would have no way of being able to keep this situation from reoccurring, and vetting the hosts on the other side, I mean I wouldn’t even think that something like this could ever happen? THIS IS THE WORST travel experience I have ever had, and the threat of physical violence was just nuts – STAY AWAY FROM THIS Property, this person, you don’t need crazy in your life.