This appear to be one of 6 tourist rental units in the building. So, it is the “commercial” version of AirBnB as opposed to the “one floor of the owner’s house” version. To us, the communication, etc. was excellent. The apartment is very nice and functional. The location is awesome. However, do heed the warning that it will be noisy. Not only if the Rambla noisy (motorcycles, trucks, sirens, etc., loud people at all hours) but the windows of the apartment do not seal at all (they close wood on wood and most are single pane).