Alexandre and Antonio were very easy to communicate with and responsive. I already knew the area very well, having lived a few blocks away for 6 months. They did mention that the elevator is tricky, but it worked for me which is great. You just have to stand VERY still when using it and be patient. It was great having an app and key code to open the doors as well. Great value for the apartment and very easy to walk to a lot of great restaurants and bakeries.