I was torn between 4 and 5 stars. We were very happy with our experience overall. The staff was very accommodating and helpful. Check in arrangements weren't very tight (were told to call when leaving airport for apartment - we did. Left message but quick reply back. We were told they would meet us at apartment but upon arrival waited 5-10 mins then called then another 10-15 mins until arrival. It is a nice neighborhood and weather was mild so no major issue but a bit awkward). check in agent was easily reachable and friendly. At check out we were accommodated with a place to Stowe luggage at office about 6-8 blocks away which worked out well. Also we had an issue with our departure flight and had to leave a day later than expected. Staff accommodated with another apartment for one night (we had checked out of this one and it was booked). They were very gracious and helpful.
The place was generally as advertised and we really liked it. Pictures were accurate, place was very clean. Beds and towels were high end. It was tons of room for our family of 5. No English speaking channels on TV and less channels than mentioned but wifi worked great with several devices were attached.
We would recommend this location. Very nice neighborhood. Good restaurants (loved 190 around the corner).
A few things mentioned in other reviews all held true for awareness. 3 of the bedrooms do have street noise at night. Other buildings. Around 5:30-6 am you could here what we guessed was a lift or something next door. Or maybe something from the crepsi cafe below. We all could sleep but only one level up it could bother some. No lift to apartment which wasn't an issue for us and agai. only up 1 level. Sewer smell. We did smell it at the entry of building and the additional sitting room for first two days. Then it went away. Not sure what causes it but wasn't detected in rest of apartment.
Overall we recommend and would stay there again and would look at their properties in other cities should we visit.