Hi,
Patricia, Elisabet, and Gorge were great and provided help with reservations, and trip planning before the trip as well as being very responsive during our stay. The place was very clean and looks as the photos suggest, and the location is great, very central. We had no hot water for 2 or our 5 days, and heat issues due to a broken window pane. There is a lot of street noise in the front rooms and some of the beds are more like cots and make noise as you roll over. So, the place had it's good points and it's not so good ones. But, the staff was helpful and generous with their time.