Firstly, Fabio, the manager who was supposed to check us in, was 45 minutes late for our check in time, and kept us waiting on the streets outside the apartment at night despite earlier communications on our agreed check in time. Secondly, on the first night of our stay, the hot water supply ran out and the last guest was unable to shower with hot water. We contacted Fabio but he was unreachable for over 30 minutes. We waited for more than 2 hours but the water did not heat up, in the end we had to book a last minute hotel stay in order to have a hot shower, incurring more additional costs. The agency insisted that the heater was working and their solution was just to take very quick showers to ensure that there is sufficient hot water for the 3 guests. In the first place the water heater should not operate in such a manner where there is only hot water for a short period of time. Overall a poor experience with this airbnb and they should relook their amenities and check in experience.