We greatly enjoyed our stay here...the apartment was nice and spacious and the beds were comfortable. Wonderful neighborhood close to shopping area and many lovely restaurants. The bathrooms were nice with lots of hot water for multiple guests. Even though the instructions to get in initially were very clear, I misunderstood one step and had a bit of trouble. I was able to get them on the phone immediately and anytime we needed anything, they were incredibly responsive. There is an elevator which works well too--not easy to find in Europe! This place comes highly recommended!