One of the worst experiences on Airbnb (and we travel a lot).
First off, after booking, we’re told we need to download an app to do the check-in process. If you don’t do this you have to drive 40 MINUTES away from the apartment to their office. They charge $30 extra for checking in outside of the hours if you don’t do this app check in.
The check in is not convenient. The app is not amazing. On top of this, it doesn’t always work. Sometimes we had to wait 5-10 minutes outside the door because the app wouldn’t work.
Now, let’s talk about the tax. They say that you need to pay 4.40 per person per night for the taxes but on the app that they make us download it says 2.64 per person per night. It’s not a large difference but the fact that the info isn’t matching makes one hesitate.
I sent an original tourist tax amount which matched the app price but was told I couldn’t check in until I paid the full amount, even if I disagreed with it. Then they requested the full amount which I paid — THANKFULLY ON AIRBNB because when I requested a refund for the original amount I sent, they denied it. Airbnb had to intervene and tell them to give me my money back. What a shady company.
Then when you get to the place, the floor hadn’t been swept and the apartment was basic meaning nothing major. The coffee machine didn’t even have coffee provided. There was no water expect the tap.
Now the bathroom — terrible setup because the head of the shower is broken in a way that it won’t stay up so the water sprays everywhere, going everywhere on the floor. Hard to maintain a dry bathroom with the lack of maintenance into a shower head. No conditioner provided.
They have a security camera staring down at you on the balcony so don’t even think of having a romantic moment unless you want someone watching you.
Overall, we were so disappointed with this company that it’s almost too sad to have to write everything out.
THIS IS ONE OF THOSE COMPANIES WITH TOO MANY APARTMENTS TK MANAGE THAT THEY DONT CARE ABOUT THE GUESTS ANYMORE.