While the location was good and the place appeared as pictured, everything else was a complete disaster. To start, we left for the day and noticed the doorknob was loose when we locked it and there was no way to turn it. We asked the hosts what to do about it and they said they would not help because they were able to unlock it when we first entered. This left us having to call a locksmith at 5am as the hosts stopped responding to our messages and provided zero help. Turns out the door requires some extra spinning of the key and pushing of the door but the hosts should have told us that as they know the tricks to the door not us, instead of leaving us on our own. Additionally, the spare sheets in a cabinet were visibly dirty. Finally, basic necessities were not provided as we only had two half rolls of toilet paper provided and were out after a day in the Airbnb. When we messaged to ask where to find more or if they could give us more, we never received a response back. Overall, the location was great and the Airbnb looked beautiful but the customer service was some of the worst I’ve ever received.