Ralf was very responsive prior to our stay. The location was great, 3-4 mins walk from a metro station and a few more minutes to Sants station. The elevator was being installed/worked on during our stay, but Ralf made it clear that it wouldn't be operating yet. Although there was no AC, the breeze from outside was cool enough. Not sure about hotter days though. It's in a residential area so it felt safe. Had a lovely chat with Renata during check in and she came 10 minutes early. Remember to turn on the water heater before showering.