The check-in process was terrible and stressful. An non user friendly app had to be downloaded called Staymyway. The app was to allow you to unlock the apartment door with Bluetooth. Upon arrival the door’s Bluetooth capability was not working and a manual entry code was also not working. We had to call a 24/7 number numerous times before we got an answer because it was the weekend and the management team stopped responding over messaging. When they did answer, we were told we had to wait for someone to bring a key. The wait was over 30 minutes. When an associate did arrive they provided us with a key and stated that the door’s Bluetooth mechanism would be have to be fixed by someone else.
Also, the walls are very thin in this complex and you easily hear all the neighbors.