Our host was great! We were able to contact her immediately and she arranged for taxis to pick us up from the airport and to take us to our final destination at the end of our trip. She was at the apartment and she showed us how to use everything and what to do if we needed help. I was given her number and was able to contact her for anything we needed. The place was very clean and spacious. 10 of us were in the place and there was plenty of room for all of us.