⚠️BE CAUTIOUS WITH THIS HOTEL!⚠️
We booked a room in this hotel based on the nice rooms we saw in the ad: a nice view, spacious shower etc.
Well, it was anything but that.
When we checked in we discovered that our view was a blank wall, a cramped shower etc. The room was definitely not the one displayed in the pictures and what we expected and payed for.
Very disappointing, but we wanted to contact the owner and see if we could get another room or something. Unfortunately there were no rooms available. The owner them messaged me that we got in fact a "bigger room" then we apparently should have gotten and it sounded along the lines of "you should be grateful for what you got". Not when someone purposefully displays a false advertisement of the actual rooms.
The pictures you see in the ad are the top floors, only two rooms in the whole building. Most of the rooms unfortunately are cramped, have all the necessities for one night MAX. and have a view of a wall or even worse: a very small concrete yard, quite depressing honestly.
When we expressed our concerns we firstly got a quite rude-sounding message from the owner, then we contacted airbnb and only got a partial refund. We then left early of course, as we we had enough. Essentially we payed 80 €/ Person (instead of 60) for a night in a hotel room we didn't like.
A good hotel would firstly not display misleading pictures of their rooms, secondly it would certainly look for a solution for the costumer and be forthcoming, wanting the costumer to be happy. This is not the case in this hotel, very disappointing.
We have never had an issue like this before, but I wanted to be truthful and state the facts as they are, not as they are potreyed.
Never coming back again.