This apartment is not owned by a person, but a company, so don't expect any sort of decent customer service. Upon arrival, we waited for 30 minutes in the summer heat ringing the doorbell waiting to be let in. We finally discovered that the doorbell had been disconnected and the agent was upstairs the whole time, not responding to our direct messages. We were then told that there was no wifi, and that someone would come to fix it that afternoon or the next day. Two days later someone finally came. We found this to be totally unacceptable, since it's an amenity we paid for and could have been easily fixed with a new router or even a temporary hotspot. Also, one of us got a cold so we requested another blanket (there are three beds but only two blankets were provided) only to be told that "in the summer they didn't provide extra blankets." Again, that is a totally unacceptable answer considering we weren't asking for an extra one, just enough blankets for the number of beds in the apartment. I'm sure the company will respond with some kind of 'we strive to provide the best service possible' BS, but with so many options in Barcelona I would NOT stay at this location. It lacks the personalization and attention that Airbnb was built on.