We had a very unpleasant experience with the host Ines.
The checkin was confusing and in the flat we did not find what promised. The projector did not work; no proper curtains throughout the flat; previous guests’ leftovers in the fridge (great during a pandemic); no cava. Last but not least, there was an ants’ nest by the bed.
Throughout the all thing we were completely ignored by the host, who did not reply to any of our text nor calls despite being online on WhatsApp.
Thankfully Airbnb customer rep helped us to get out of that situation and eventually moved to a different accomodation.
However it wasn’t over. 2 days later we receive from Airbnb the shocking news that we were reported by the host for drug use in her premises, which was a total lie, and blocked my account. Airbnb promptly proved our innocence and restored the account.
We still don’t know if the host did it to prevent us from writing a review on her profile or just as a retaliation act.
Nevertheless be careful when filing a complaint against her, you may get ugly surprises.