We were very happy with the cleanliness of the apartment and the arrangements we were able to make to be met at the apartment. We rented the apartment for a 3 day stay prior to boarding a cruise and also stayed another 3 days after we returned from the cruise. For our first stay we were a few minutes late getting to the place due to the taxi driver not being familiar with the address, and so he had dropped us off around the corner from where we were supposed to be, thinking he was taking us to the right place. The young hostess who greeted us didn't seem bothered by our lateness and showed us around and gave us what information we needed. I inquired with the owner, Carmen, about the possibility of being able to check in earlier than their normal check-in time for our return stay after the cruise and we agreed for the hostess to meet us early on that day to again let us in. When we arrived at the apartment after our cruise I messaged the hostess to let her know we were there an would be waiting for her when she arrived. I did not hear back from her within half an hour and the agreed upon time had passed, so I emailed Carmen to let her know we were at the apartment and that I had not heard from the hostess to let us in. I immediately received a response that she would try to contact her hostess and get back to me. Almost immediately I received another response that she was unable to contact her hostess and that although it was an hour and half drive from where she was, she would be on her way to the apartment so she could let us in. We were able to put our luggage inside the building and go to a café to wait for Carmen to arrive to let us in. It turns out that the hostess had been unable to meet us due to a medical emergency. When Carmen arrived she placed our luggage inside the apartment, and waited for us until we returned from the café, and then gave us the keys. We feel like every effort was made to accommodate our needs and that the emergency situation with the hostess was handled very quickly. The metro entrance is right across the street from the apartment and there is a wonderful small coffee shop and a croissant shop right next to the metro entrance which was great for a morning stop before heading out each day. We also liked having the convenience and choices of so many restaurants in the area for enjoying dinner or just a beverage on many days.