HORRIBLE experience! We arrived in Barcelona around 1:30 AM. Being exhausted from our flight, all we wanted to do was sleep. A few days before our arrival, I was sent a message informing me that Javier would be our point of contact for check-in. Upon arrival to the space, Javier informed us that the space had not been cleaned. We let him know that if we had clean sheets and towels we could wait for the cleaning in the morning (he said it would occur around 8am - 9am). There were no clean sheets or towels. So we scrambled to find a hotel. Javier informed me that he filed an incident report and sent me the photos of the space as it was when he arrived. I also took my own photos. I sent a message to Aline and NEVER received a response. So I contacted AirBNB directly and was able to receive a refund as well as reimbursement for the cab fare paid from the airport to the AirBNB. This entire ordeal was handled in a very unprofessional manner. As indicated above, I never received a response from Aline (even until this day!) however, an AirBnB representative stated that she offered to clean the space in an hour from when we arrived! How dishonest! Our only point of contact was Javier, we never had any exchange with anyone else. We would have definitely been willing to make it work if we had clean sheets and towels. Save yourself the headache - there are many other listings in Barcelona.