To start on the good side the flat is in a very good neighbourhood of Barcelona, with many nice local shops and atmosphere to go around. The apartment itself isn't bad, it's in most of the part well equipped and with enough space for many people. But the service and management from the company has been terrible.
When we arrived a lot of basic stuff was missing, the 3 most important ones being hand soap, shampoo/shower gel and matches. This last one is important because the stove needs a fire to work, so you can imagine our surprise to find out there were no matches. There was also no salt or sugar; almost not enough toilet paper etc. even though it was mentioned on the website.
When I contacted the real state company they told me first they will send someone as soon as possible. That did not happend and after they even excused themselves by saying that they are not obliged to give anything else apart from towels and bed sheets. Which is a very bad excuse because at their website they explicitly mention they are included. The shops were closed already, but thank God we found a local supermarket open until late so we could buy matches to cook at least. Again, the real state company told me someone will come early morning to bring the soap and shampoo.
And surprise, surprise, that person didnt come. To make things worse, one of the fire alarms was making an annoying beeping noise the whole day and night and we couldnt sleep good. I wrote them again, and then, wait for it, told me there is no one in the area to help me for that day when they promised me the day before that someone will come. So they told me to buy the things myself and then give them the receipt so they give me back the money, wonderful. I really don't like to complain about service, but this was really too much.
But the nightmare didn't finish here, my dear reader. Oh no it did not. because the next morning the whole kitchen was full of ants. Yes, ants, everywhere. We couldn't believe it, it was disgusting. We wrote the company again, and wonderful, a technician shows up and gives us some spray to kills ants. Amazing solution which didnt work, because after one day of spraying the ants found another way out, this time IN THE SHOWER. I wish I could put pictures here because it was disguisting. I wrote them back and this time they even didn't answer or apologize. Very rude from their side.
I'm sure they will write me a bad review as a host, but I don't care. Coming from a real state company, the price is expensive and the service is incredibly poor. Just don't come here. I hope the company learns something from this experience instead of blaming the host as they did in previous bad reviews they recieved.