Appartement and location are fine. Communication not so much. We had a hard time getting an Antigen test and there was virtually no support. Tried to get them to call a taxi for us a few times (because we were a party of 6 and most taxis can only take 4) but we always got told to just stand at the side of the street. Called the reception on our last day whether a late checkout was possible. Since it was morning I couldn't talk to a manager. Left my contact information with the employee on the phone. Never got a reply.