I have no words for how in appropriate de behavior of Luna the host for melionor.
Mostly is the lack of attention to the customer who has payed a large sum to be in the apartment for over 30 days.
It seems as if she thinks she is making a favor to the guest by answering the phone and or messages.
Whoever it is that owns the apartment and has it listed should reconsider her as an option and in case she is the owner airbnb should reconsider having her as a host.
To start she asks for an extra 300 euro deposit fee which goes against airbnb rules.
During the whole time she only responds by message never picks up the phone takes days to respond and while she said she would extend our dates at the last moment she says no and gives silly excuses that construction work would begin on a Saturday and Sunday.
I had already planned a weekend trip and had to change plans in her opinion to accomandate her needs for check out!!!!!
And when contacted to return the money she disappears!