Very bad experience with check-in and now going back and forth with the host whose phone agent had offered us a refund for our first night to compensate for the issues; now he's backtracking and trying to give us only $41 back for the troubles. This really soured our experience from the start and that issue aside, there are some concerns with this unit which need to be called out for future travelers (we were in unit 2...I would not recommend anything in higher floors given the stairs).
1. As mentioned in multiple reviews, the staircase is an issue even if you're situated in one of the lower floor units. Super narrow, winding and the automatic lights go off quite quickly (especially troublesome when you're locked out :)).
2. We had a really poor check-in experience as our door was jammed shut and would not unlock. As there is no on-site property manager, we were forced to call the phone number provided and speak with agents for Numa Seda, who ultimately were unable to help me access the unit (one of which got frustrated and hung up on me while my wife and I sat stranded in the stairwell). Because of this, we were forced to wait for a service technician to arrive, which took over 45 minutes. After 19 hours of travel, you can imagine our frustration with the situation, which the first person we spoke with attempted to resolve by offering us a refund for our first night's stay - which we accepted. Once the technician arrived, he showed us that the door required a forceful push while turning the knob in order to un-jam it (something the phone agents specifically directed us not to do). After this, it functioned as normal.
3. The other significant issue is the bathroom. Its extremely tight and not functional. The faucet knobs in the shower stick out and with it being so compact, both my wife and I scratched our back on them every time we showered. Note: we are NOT large people!
4.The shower door was broken and causes the water from the shower to leak all over the floor. I alerted the host of this concern and they essentially told us to be more careful. The bathroom in general is poorly designed and nothing seems to work well. For one person, or a single-night's stay it could be ok but for two people and four nights, its a significant issue.
5. The bed is quite firm
6. The a/c does not reach the bedroom. We luckily had mild weather but imagine this would be a problem in Summer months.
7. Be ready to use white noise or a fan as there is significant noise coming from the bars outside. As the night went on, the voices became louder and louder.
8. The one positive is the location, as its nestled right in the heart of el born with a bunch of bars and restaurants close by. Super cute street and neighborhood and central to many other places to visit in the city.
Wish we had a better experience with the unit and the issues with the host as we were really excited for our visit. I would certainly stay in the neighborhood again but would look for a unit with different hosts and better accommodations for our next visit.