Roberto speaks good english, communication was never a problem. I reached his place at 10:15pm, he was waiting for us. I travelled with my 6 years old son and stayed there for 6 nights during December'2016. The place is well equipped with all necessary items what you need during holiday. Apartment is well secured and 5 minutes walking distance from tube station. Only issue is the tiny toilet, but during holidays this was not an issue for us. It was definitely manageable. I would strongly recommend this place. Thank you Roberto.