Even though we still had a great stay, our group was shocked and disappointed in how unprofessional the host was. Firstly, when we first arrived we struggled to find the apartment. I called Milena multiple times and the only response I got was 'I'm busy, call back later.' We weren't met by Milena at the apartment which we found quite concerning too. The apartment itself was fine except small details like no shower head. We had almost no communication with the host which made our group feel slightly unsafe for our stay, even when we all called and sent messages multiple times.