Be wary, these apartments are managed by a rental company, not an individual person renting out their place. They somehow lost the record of our reservation in their system, despite us having an active AirBnb confirmation and confirmation messages about the reservation at time of booking. When we tried to check in, we were left standing on the sidewalk for over an hour while they kept telling us they could not find our reservation. Turns out they had booked another group in the apartment we were promised. They sent us to another apartment address which was smaller than our original booking (from 3 bed/3 bath to a 2 bed/1 bath) and had a representative meet us there. We were told a more comparable apartment would be available the next day but it was currently occupied that night.
The next morning at 11am their rep came to take us to another apartment that was supposed to be equal to the first. We arrived as the previous guests were walking out the front door and the place was filthy. They assured us the cleaners would be arriving in 30 mins. However, no one came to clean till 2pm, 3 hours later. We weren’t able to unpack and settle in until around 4pm, wasting most of the day. While the new apartment had 3 bed, 2 bath, the apartment still was not the same caliber of the initial apartment that we had originally reserved. The bathrooms and kitchen were old and in need of renovation, especially compared to the previous apt. The second bathroom had a shower stall barely big enough for one person to fit inside.
Such a massive headache and stress. Never again. Will make a point to avoid renting any place through AirBnb with Sitio in the future.