We arrived almost two hours prior to check-in. The team went to the next level to accommodate our request to get the unit ready early. A representative met us to review the guidelines and to see if we had questions. She was fluent in English too. I was very impressed with the customer service, high engagement, and accuracy of the description of the apartment…. Except for one major exception… the view from the bedroom window is just fantastic. It is not pictured in the listing and it needs to be. What a wonderful surprise! Book this place. It is great.