Firstly,we (mother and daughter) will leave an honest review for this stay at Csilla Airbnb. Whatever we say after,we have proof that it was happened and it was true. We had been renting the Csilla's Airbnb from Oct 16 to Oct 22,checked-in in Oct 16 around 3-4pm and checked-out in Oct 22 at 11am. In 6 nights staying at this Airbnb,we found that: 1. Pros: - The location was great,really closed to public transportation (metro,bus,train,...) which we had been using during the whole time in Barcelona. It was less than 10 mins walk to the main walking street where all of the luxury brands stores located. A lot of good restaurants around or walkable. (Highly recommend: Italian restaurant Assunta Madre,Tapas restaurant Cerveseria Catalana or the beef tataki in Season restaurant right across the street). - Big and sunny terrace that we loved the most and the reason why we booked for this house. - The house were pretty clean with some highlights: nespresso coffee machine (which we didn't use because we're not coffee drinkers but it's still a good idea),clean fridge (I - the daughter had rented an Airbnb before and had a bad experience with their fridge),kitchen with pans,kettle,salt and pepper,cooking oil,balsamic vinegar,teas,...and a lot of tools in the drawer. - The decor makes the house look cozy and welcoming. - The staffs of Ruby (the team behind this Airbnb concept) were friendly and gave us good advices at our first day came to Barcelona. The first one we met was Niki,the one that we got her Whatsapp under "Niki-chủ Airbnb" (sorry for our English,we use Vietnamese a lot of time to make it easier to realize the contact person). At this moment,after we left,she already changed her avatar to Ruby logo (we have pic to show that below the review). 2. Cons: - The building was much older than we thought. We didn't think that way when we looked at their pics. But when we looked around the street,we could understand because they said it was from 19th century and most of the buildings around were old too except the hotels. - It was pretty noisy. We could heard the neighbours flushing their toilet,running around,cleaning,...late at night which was a minus for my mom because she is a light sleeper. - It took the staffs a bit long to respond to our problems. And when they responded,sometimes we already solved it by ourselves. - The most annoying and disappointed during our stay was in 6 nights,we DID NOT HAVE HOT WATER to use in 3 nights and in morning the day we left (oct 22). To be clear that the weather at this time of year in Barcelona is around 18-24 degrees and the water indoor is not warm enough to use so we really needed hot water to shower and do stuffs. It's not summer,and even if it was summer time,we don't usually shower or brush teeth with cold water. The heater started to have problems since morning of Saturday Oct 19,we contacted them but as we said,it took a bit long for them to respond so we tried to switch the power button in a hope that it would work and it did. So we left the house to go on a day trip and when we backed at night,it didn't work again. This time,even we tried but nothing worked. We tried to contact them again around 8:30-8:45 pm and they told us that they would send someone over the next day to fix it. The day after,we were asking if their technician had the keys because we did have some plans to work on but they said it's impossible to send someone because it's Sunday. We were freaked out because we had been waiting for them to come and fix the heater and we couldn't stand longer for a proper shower after outdoor activities. So we tried to ask how they fixed it before so that we could have a shower. At this moment,my mom started to feel frustrated. They sent us a video through message showed us how to fix but that was not even the same series with their heater. We tried our best and it still didn't work. They said they would send someone over the first thing next day,so we had another night staying without hot water. The day after,they texted us and said that the technician would come around 11-12 and we didn't have to wait cuz they had keys. We were so happy to hear that and left the house to go for some activities but when we backed in the afternoon,the problem was still there. We asked them,they said the tech came but he needed to buy things to fix and wouldn't come back in the day. We were so confused about it cuz they had the whole day (even when we back to the house,we didn't mind they came to fix it) to do their jobs and they already knew that we needed hot water so bad,why didn't they just try to finish it? At this point,we lost our patience for them. We did tried our best to follow the house rules,we cleaned up our garbages,took responsibility as we do at our home,tried to fix things that was not even our responsibility. We paid full price with cleaning fee and service fee (We have receipts showing below the review). And what we had there was over our limits. We had to boil water in the kettle and used it to have quick clean up. While brushing teeth or doing other stuffs with really cold water,that was a disaster. It was our first time in Barcelona and my mom first time to stay in an Airbnb and she was so frustrated and so sad about it. It totally ruined our vacation. We understood that it was the weekend,it has contests in the city but the contest was on Friday and we even went out for dinner that night...