PLEASE. READ. THIS. (5minutes)
HER LIVE-IN BOYFRIEND ATTEMPTED TO PUNCH MY HUSBAND.
Before I decided to post this, I had to scroll all the reviews (I recommend you to do it too, read them all - the good and bad), because I thought it’s only us who experienced a horrible stay in this place. I was a bit hesitant to post this at first because all the criticisms posted here by other guests who had bad experiences, received harsh replies from the host. So if you’re planning to book this, please scroll all the reviews, not just pick some.
1. Bad customer service - before we flew in, the first question I asked was if they have an adapter because I experienced other BnB’s who offered, some didn’t have, so I just took my chance to ask. Unfortunately I received a bad reply, that the adapter was not part of the details in the listing so instead of asking, I should read the listing again. She said “it’s a stupid question”. To be honest, I would gladly accept a simple “No”. The day we flew in, unfortunately I broke my nail in the airport, and since we were on the way to the place, maybe she could lend a nail cutter (it’s ridiculous but I would respect it if there’s none, I just thought I could use one upon check in because it’s a bit painful already). This time she asked me why I always ask “stupid” questions. She always used the term “stupid” by the way. I wondered, that was only my 2nd question. You’re a host, aren’t you supposed to reply to questions properly? It was a red flag already but I thought I would let it go this time because we just landed and we were exhausted.
2. After we checked in, we left for dinner. We left our room lights open. During the dinner, I received an angry message why we didn’t turn the lights off. I understand that it would be a nice gesture for us to turn it off everytime we’re there, but since we paid for that room, I think being mad about it is unnecessary. When we arrived in the place from dinner, her live-in boyfriend yelled at us about the lights!
3. The listing says that the check in time is 12nn-10pm. I landed in Barcelona around 12nn but it took me around 1-2 hours to get to her place, then I received a message from the her rushing us to check in because she said she couldn’t wait since she’s working. I thought, it’s just 3pm! I thought the check in is until 10pm! So my husband and I had to rush to meet her demands.
4. The walls dividing the rooms are VERY THIN, you can even hear them in the next room. Even though I was just talking with my husband (not loud), they say we are noisy, but I swear, we are just talking. Their voices were even louder. She even said we were shouting and screaming. It’s not true, and I’m sure she will exaggerate that in her reply later.
5. One of the best parts is, our room has no key! I asked twice if I can get the key because I didn’t feel secure, but they even got mad (yell mad) because according to them, it has been safe ever since. They said they are tired of all my questions (that was just my first question after I checked in). But for me, even though they are hosts, I just met them! They said it was indicated in the listing that the room has no key, but when I checked the listing again, it was not there! So we spent the day with our room and us vulnerable! We always had to lock our stuff everytime we go out. We even tried to go out for grocery for a while, but when I came back, the lights were turned off, meaning they went inside the room to turn it off. They sneaked in our rented/paid room! It was so uncomfortable.
6. During our stay, there was a construction/renovation in the ground floor which is just below our room and it’s really noisy. We were not even informed about this beforehand.
7. Now the last part - we woke up early the next day because we had an early tour. Since we showered (which was next to their room) they yelled at us because we were noisy. We were not. The walls are just so THIN. Because of this, her live-in boyfriend (who looks like a psycho/mentally ill because he would always yell and shout), almost attacked my husband and almost punched him, I wish I can upload the videos here. The host just tried to stop him but while they were talking, he was staring down on us and we felt like he wanted to kill us. Harassment at its finest. So what we did, we had to leave the place because she was kicking us out. She even pushed the door so we rushed out so I almost fell the stairs because she pushed us behind the door. She even asked us to cancel the reservation - maybe for us not to get refunded.
8. Overall, it was definitely a horrible stay. I was very disappointed. I hope no one can experience the same. We didn’t do any harm to them. We are Filipinos and we are known to be hospitable and friendly. I am not sure if they are just racist but that’s what we felt.
By the way, I’m sure the host will say that there are other positive reviews in her listing. Again, just because she had some good reviews doesn’t invalidate what my husband and I experienced and what OTHERS experienced too. The cost of living in this place is cheap so I was just planning to let it go, but at the same time I just want to