We had a rough check in process - the host's representative was over an hour late and never called. The unit wasn't clean upon check in, and there were several maintenance issues. While the host never responded to any messages, Hostmakers did respond quickly and sent a technician to resolve the maintenance issues. They agreed to a refund of part of the charge due to our issues, but have not issued the refund or responded to messages inquiring about it. Otherwise, the apartment is in a great location and the balconies are nice. However, overall I can't recommend this unit or host due to our issues at check in and receiving the agreed upon refund.