Monica was easily accessable and a gracious host. We arrived 1 hour earlier than the scheduled time and she was able to check us in within 15 minutes of contacting her. The place was clean and well kept. Although the lock to the front door would get stuck and needed a few minutes of wiggling the key around, it wasn't that big of a deal since we were still able to get inside.
One small issue we had was communication. Monica offered to call a taxi for us since our flight was 6:00 am. I asked if we could get a taxi to pick us up at 3:00 am and she replied and said the taxi will be in front of the apartment at the scheduled time. We waited for about 20 minutes until we decided to call for one ourselves.
A mistake we did make during the trip though, we used the washing machine that was available and we mixed colored clothes with her white towel. Her towel came out gray. Felt so bad, we left money to replace it. Sorry!