This is my first ever negative review on Airbnb after years of using the platform.
The apartment is alright but I would highly recommend *not* staying here if you want to avoid headaches. There are multiple options in Barcelona at the same price range that will be a better service to you. Also, as you read in the reviews, it looks larger than it actually is.
There is a LOT to improve. For example, my chats were only responded between 15 and 20 hours later, and seemingly with the only intention to postpone any support.
Long story short, there was no Internet at all in the apartment for half my stay. During the check-in, I was informed that it was due to some construction work being done by a neighbor that had started before I arrived (wouldn't it be better to inform me before I check in?).
I work remotely and in Asian timezone (after midnight). Hence, I need WiFi and cannot go to a cafe. I communicated it multiple times to Albert, since the very first moment at check-in, for several days.
I suggested several temporary solutions (for example, a pocket WiFi device, or cancelling and changing Airbnb) given the critical importance this has for me. Despite being very polite (maybe that was my mistake), no action was taken up until I reached out to Airbnb for support. The personal and professional damage caused was huge. On top of that, Albert didn't accept my suggested reimbursement amount and offered a tiny, almost insulting, counter-offer.
As shared in private, Albert, I recommend you to improve your customer service. This review should not come up as a surprise. It was truly a nightmare to stay in this place, unfortunately.