We had a very bad experience with this host. I specifically asked before booking the accommodation if there was an elevator as we were traveling with two elderly people. They said yes, however it was only on the day of our arrival that they told us that actually it is broken, so my grandparents had to climb 5 floors every day to get in the apartment. The host didn't even reply to my e-mail when I was complaining. On top of it they were dishonest as they told us, it happened only some days before we got there, however the neighbors told us this situation had been going on for more than 2 weeks. I understand it is not the host's fault that the elevator is broken, however they should have notified us before and should have provided support in finding an alternative solution...