The place is managed by an agency. The check in was smooth, the apartment was dirty, there were bread crumbs on sofa and floor. The toilet paper was dirty, the cupboards had human hair on the shelves. The washing machine did not work. I was offered to use another apartment’s washing machine to use, that led to the apartment being flooded, the washing machine leaked.
During this entire process, I got no response from owner despite numerous messages. It is unclear who the owner is. On the listing it says Xavier, the agency managing the building talked about some woman being the owner.
I tried connecting with Airbnb support, it was quite a nightmare experience, It was my first experience with Airbnb support, they are terrible. With a lot of perseverance and push, I finally managed to get them to do a partial refund. I of course bore significant expense to move my family to another hotel. I plan to take a legal case. Avoid this place. There are a lot of good places in the neighborhood on platforms like Booking.com.