Absolutely loved the location, central to everything, including sightseeing, shopping, and restaurants. Nicely laid out apartment with great view of the backyard, quiet, and well apportioned. The host, unfortunately, is a poor communicator who prefers that customers reach out with issues rather than proactively manage situations.
Check-in was 4 pm. We arrived from the airport at 2, after a long morning of travel, and were greeted by the host's friend who let us drop off our luggage. We were told that the housekeeper would need until 4 to clean, so we went to check out the neighborhood. We returned at 4, but were forced to sit in the living room until 5:45 while the housekeeper finished up. The place was spotless when she was done, but this was an annoyance and a waste of time. I messaged the host via the Airbnb app, but she did not respond. On day 2, I tried to launder my clothes in the washer, as advertised, which turned out to be broken. Still no response from the host, I called her about the washer and the late check-in. Turns out, she knew the housekeeper would be running late and that the washer was broken, but did not think it appropriate to give me a heads up about one or the other and only offered excuses. When I asked her if she had a recommendation for how I should launder my clothes, she sent me to a laundromat that does not exist and did not offer to pay for the cleaning until I asked if she'd cover the cost. In the end, I chose to wash my clothes by hand, so as not to waste any more time.