This apartment was very nice and in a perfect location. However, good instructions for many things were lacking/confusing. It started with getting into the building…it was an old traditional building with a key pad…nothing technical about it but you have to click on a link that you are sent in order to start the process…I was trying to use the code without clicking on the link first…a bit more explanation would have helped but I also should have caught that….Know that it is on the 4th floor of an unairconditioned building. When I made the decision to stay there I was not worried as it had a lift. But the lift was broken the entire time we were there…we all were literally dripping with sweat by the time we got to the door after lugging our bags up all those steps (big floors). And the directions to open it from an English perspective were incredibly confusing. I was on the phone with Jordi the entire time and all he could say was “it works”…he was very nice but there was a bit of a language barrier…it was around 6 when we got there…I did not think we’d be able to get in because we could not figure it out…better instructions are needed for sure! And using the wash machine was complicated too as an American because the make/model was unfamiliar and the instructions were not sufficient…I had to go on the wash machine website to learn more about it. And none of the supplies were labeled so I did not know dishwashing supplies vs laundry supplies…I was there for 2 nights with my husband and 2 adult sons. We almost ran out of toilet paper which they said they would not replenish…their rolls were quite small by American standards… I don’t think guests should have to worry about basic supplies like that. They want you to wash the dishes and put them back which is understandable but no dish towels were provided, only a roll of paper towels. We only used glassware so it did not warrant using the dishwasher. When we checked out we had a few hours before our train. It was nice the doorman was able to watch the luggage- although it was left in the hallway which made us a little uneasy. However the doorman leaves at 100p and we still had a few more hours. They accommodated by moving the luggage to a room on the 2nd floor but we were were out and about when that happened. We tried to get back by 100p but the doorman had already left and our luggage had already been transferred (but we did not know where and by whom at the time). It would have made us feel more comfortable putting the luggage in the closet right from the start…we could have relaxed more during our last few hours in the city…I consider these hiccups and easy fixes…all in all it was such a cute place in a great location…we had a great time in the city.