The flat is great! Stayed there for a month, it is confortable, clean, and has all that one needs for a long-term stay. Madeleine was particularly friendly and helpful, and made an effort to make everything work. The communication with EasyFlats was easy and they responded promptly, self-check in was also easy. However, we had to go to a specific direction to sign the contract, which is usually done by the owner taking it to the apartment in other airbnbs. My main complaint is that there was a problem with the curtains that wouldn't go up, and instead of replacing it for a new one that would properly work, they forbid us from opening it. Yes, we had to stay there for a month without fully opening the curtains otherwise they wouldn't close again and they would charge us. This even included 10 days of COVID self isolation without being able to open the curtains, terrible!! And in the bedroom it wouldn't even close porperly so we had no privacy in the bed and so much light in the room early in the morning. When we tried to explain the curtain problem, they acted as if we didn't know how to handle it, but it is not a math question, these are just curtains. They even sent Madeleine to check it because they wouldn't believe me that it wasn't working. It got so extreme that I overheard the owner Jesus saying on the phone that if we weren't pleased with the curtains situation we could just leave the place to go somewhere else. I really don't think that asking for privacy in bed and curtains that work is a lot to ask for after paying over 2000 euros for a month stay. After double checking that it was indeed not working, instead of replacing it, they installed an extra curtain in the bedroom (so we still weren't allowed to open it, but at least we had privacy in bed). Anyway, similar situation happened with the heater, it was broken but they assumed it was my fault as I didn't know how to use it. After sending Madeleine again to check it, they finally believed it was broken. We stayed there for around 10 days without the heater in the bedroom, luckily there was an a/c in the living room that we used to warm up the house, because we had high fever from covid and no heater in the bedroom. After around 10 days, they got me a new heater that worked perfectly.