I was never treated so disrespectfully in an Airbnb stay. I had a heated argument with one of the co-hosts, about the late arrival fee not being properly disclosed in the listing. She argued that the information was under the 'house rules' document, which is at the bottom of the listing page and under a link 'more info', so clearly not immediately visible. It was not under the 'check in' information either. My flight landed about an hour earlier on a Sunday. I immediately sent a message but still was left awaiting on the street for 45 minutes. The worst part, and probably because our earlier argument, she was threatening not to let me enter the apartment if I had not paid the late arrival plus tourist fee taxes, which I had not received a notification and payment link through the Airbnb's app. So, you pay a late arrival fee and is left waiting to receive the keys for the apartment? They have to do a much better job than this. The mattress is also terrible.