Because of our change in arrival time, the hosts were unable to meet us when we arrived, but they arranged to have someone else meet us. When we called them to say that there wasn't any toilet paper, soap, paper towels, etc they didn't seem concerned at all and told us we could just go and buy our own at the nearby store. The apartment was clean and spacious, but without the basic necessities that most Airbnb hosts provide (toilet paper, etc). They did nothing to help is know what to see or do, or where to eat in the area. We were very disappointed.