Vanessa was very nice and helpful but there were some issues with the flat. First of all there was no hot water in the sink opposite my room which was kind of annoying, secondly the drain in the shower was blocked so when i was having a shower the water would come up to my ankles! There were also a couple of really cute rabbits there too but the problem with them was that when they were allowed out of their mini farm, they would shit everywhere.. The room on the other hand isn't as small as what it looks like in the picture so that was alright, a bit noisy at times though as you can hear people talking that are outside the flat, as the room is very near the front door. Finally with the wifi, i had some issues with it when using my phone but on my laptop it worked well.