We had a terrible experience. Burglary on our fourth night, highly suspecting they have been casing/targetting us and figured out our daily routine and acted on it. Do note that it is a really old building, with no elevator and security camera, some locks on the windows dont work either and etc.
Owners due to language barrier were not helpful at all.
Owners were ridiculously irresponsible.
1. Irene did not pick us up due to some reasons and sent her dad to do the job who speaks less english than Irene.
2. The night after the burglary, Irene did not pick up her call at all, we had to call the police ourselves and contact her dad who was not helpful at all. Funny enough he sounded surprise when we told him that we reported to police when we found out our bedroom was raided and most importantly, as the owner of the apartment, Irene and her dad did not once care whether the property nor the ameninities were stolen nor damaged. They simply did not care or if I may suggest, as if this was espected.
3. When we did a follow up call the next day, we were told that she has not made any contacts with airbnb due to some personal celebration occasions.
And after a long night at the police station, we did not receive the compensation that we deserve, meanwhile they continue to be an airbnb host