Before booking this place I sent a message letting him know that our flight arrived late and if it was ok to check-in after 1am. He said it was no problem. Arrived at the location just before 1:30am and looking through the reservation details couldn't find any instructions on how to access the room. I did send a message at around 12:30am to let him know we arrived at the airport. No response by the time we got to the place. Apartment had a buzzer. The man that answered said it wasn't an Airbnb. Sent another message saying we didn't know how to access the room. Waiting for about 15 minutes not hearing anything back we decided before it got too much later we needed to find somewhere else to stay.. and of course all hotels we went to in the area were booked solid, eventually we found a hotel for the night around 4am.
This is 3rd time I've used Airbnb, and used 2 times after for the rest of our vacation. And every time communication was clear what information we needed and how to check-in and check-out. I was sent nothing and no details I could find on the reservation.
In the morning around 5am He messaged me back asking where we were, and he was worried for us. 9am I woke up and messaged back to him we didn't know how to access the room, we were stranded late with no room and we had to find a hotel to stay at. And sent a pictures of the location and of the front door, just so to confirm we had the right place. 2 hours later no response.. sent one more message at 11am saying that if he didn't respond we have to find another place for the rest of our stay in Barcelona. Not one message back to us. So we had to find somewhere else.
Now if I had the wrong location, or something happened to host, an emergency. I could except the terrible night we had being stranded in the middle of the night in a City we don't know and the struggle to find a hotel. But to respond back the next day saying you were worried and then never to respond back to my follow-up.
I was polite in all messages and clear that I was arriving late, and gave every bit of opportunity the next day to finish the stay there. And complete silence. And Airbnb couldn't even get a response from him after I complained. COMPLETELY UNACCEPTABLE!!! This was part of our honeymoon and ruined an entire day dealing with this. I'm so angry!!! it took me time to write this review because I just wanted to enjoy the rest of the time on our honeymoon.