I have arrived at Pol&Alvaro's place after I needed a short-term solution when I had a break with a previous host.
I have found communicating with them super easy and fair, and I could see that they try to meet your needs as much they could, they were very helpful.
I was amazed how well equipped the kitchen is, and how high quality the equipments are (tea kettle, toaster, handmixer, etc.). The shower was great, the internet worked, and there were heaters in the apartment.
I had only two difficulties, which, if I'm on a holiday or vacation do not disturb me much. The kitchen, dining area, living room, entrance room are located at one open area, which is without windows. This might not be disturbing for everyone but for my mood I found it depressing. When I booked the apartment I thought I booked someone's home, but it is an apartment hotel, however a very nice one. So bear these things in mind when you make your booking, otherwise you can have a very good experience there.