We had a very bad experience renting this expensive apartment. There were significant issues with the plumbing (toilet waste backing up into a shower) and air-conditioning (remote controls did not work so we had to stand on chairs to turn the units on/off). Esther, the rental manager, initially did not want to contact the owner (Ana) about these problems saying “I don’t want to bother Ana while she is on vacation.” Well, so was our family of 8! Esther finally promised that the owner would contact us about a refund. However, more than 2 weeks have passed since we left Barcelona and Ana has ignored our emails and has not reached out to us. We are disputing this charge with our credit card company and seriously regret renting this apartment. Barcelona is beautiful. Spend your money enjoying the city and not on staying in Ana’s apartment.