- IT WAS THE WORST EXPERIENCE -
First of all, I have to highlight we are a well-travelled family.
We booked this flat for our holidays in Barcelona. We arrived, tired and hungry from the airport and we were welcomed by cables hanging out from everywhere, tools and lots of small sharp bits and pieces on the floor, dust and so on in the building of this flat. There was a major maintenance work going on in the building that the host never bothered to tell us about. There was no power in the building, hence no lights and no lift and the flat is on the 3rd floor. Mind you, we were traveling with a toddler, whom I registered during the reservation. (even then he didn't care to tell us about the construction!) The gentleman who works for the host and brought us the keys was actually nice and tried to call the host so we can have a word. The host was unavailable or didn't want to talk to us ( we paid upfront right?? and this is his business!) Finally, when he was on the phone, instead of showing some empathy to our situation and apologising, he said that "this is a house and maintenance work like this happens, this is normal" and his tone never changed even when I asked him if he didn't know about these works earlier and why he didn't mention it on the website. To make it short, do not make any business with this guy. Even if the maintenance work will be over surely one day, he isn't the kind of the person you want to deal with or make business with, if anything was to go wrong during your stay. STAY AWAY.