Marta, Paul and their colleague Josep operate BnB listings as a business and therefore their attention to detail is less than perfect. They have so many listings they have lost the human connection with guests and forgotten that guests are coming to these homes for an enjoyable vacation. Flexibility is key for an enjoyable stay. Lying to cover up your inflexibility or mean spirit which later gets exposed only proves that you aren't a good host, you are more focused on profit and not hospitality.