Aa vetted Airbnb Super Host and frequent guest for over 3 years, this has been this was without doubt my worst experience to date. When using the Airbnb platform for my travels, I specify the criteria to always be "entire place" and at least "2 beds". The listing that popped up was this hostel that appeared to have two bedrooms and two bathrooms listed in the metro area in Barcelona. Upon review of the photos, I overlooked the description saying "rooms available dependent on availability" - thus, this unfortunate event. When my BF and I checked in, we were given a shoebox room (12 square metres. Not even enough room to open our suitcase on the floor!) and with a “terrace balcony” that did not allow fresh air in (the windows were sealed shut). The bathroom itself was tiny, the sink did not drain water properly and the toilet ran unless you jiggled with the flush. I honestly could not have spent 5 days in that room without being infuriated due to the value, the false presumption of my booking which was expected to have two beds AS PER THE PHOTOS. We escalated this to Airbnb contact support immediately with two agents to explain this situation and cancel immediately. Unfortunately because we were surprised with these horrible co dictions upon arrival, we were were still charged half of our booking fee. A substantial loss when you’re blindsided on another continent. The Airbnb representatives justified this loss by saying that the photos weren’t “that deceiving,” as it mentions the building being a hostel in the listing. What I want to stress to this listing/host as well as Airbnb is that when you have a hostel, list EACH room separately per listing. This is an Airbnb, not a hotel/hostel listing platform and "you get what's available upon check in" - what a nightmare.
I will say only one positive feedback, the concierge who helped checked us in originally and held our luggage was by far a kind person! Lucas. He deserves some recognition on his amazing hospitality and local suggestions.