After arriving to a place three hours after it was supposed to be ready we were told we had to wait another 2+ hours for it to be prepared. Host claimed she never got the reservation, I asked for a cancellation and it got shady. She decided to refund less than a third of my total cost for a place that I never saw after admitting that she did get the reservation the day before. Her lack of preparedness and indifference to my situation caused us to spend the night on the floor at Barcelona airport.