I feel extremely disrespected by Elena as I have never had an issue with a host before this. The only issue we had with her was understanding of the necessity of sending passports - that was resolved quickly. We were just unfamiliar with this legislation and hesitant to send over sensitive information but Airbnb assured us that it was customary, and we sent them over to her quickly afterwards. All communication was cordial and we left the apartment in good condition. However, I left a hoodie at the apartment and asked a few times if we could coordinate sending it back and that I would pay. She didn’t respond until I asked a few times, and then I received a horrendous voice message accusing me of disgusting behavior and with her voice seething. It came as a complete surprise as I have no idea what she was referring to - our message thread will show clearly that that was not at all the case. Although the apartment and location are great, dealing with this host is not worth the hassle