***WE’VE GOT ROBBED!!NO INSURANCE!!LOST EVERYTHING!!***
We've booked this trip for my father's 50th anniversary... and it turned out to be our WORST vacation ever! In the late afternoon of the 9th of August we went to Barceloneta and the coastal line, around 9:30 pm we went back to the airbnb apartment, unlocked the door and saw that our luggage and stuff were rifled through, ALL our MONEY and JEWELRY were GONE! Nothing was stolen from the owner’s property, NOTHING!
In an absolute shock, we've immediately called the police and tried to reach Sergi, but he didn't pick up. Lucas, the guy, who did the check in with us, arrived in the apartment with another man and wanted to change the door lockers. As I didn't allowed anything to be touched before the police come and check the apartment, they left. NO windows or door were broken, SOMEONE WITH A KEY STOLEN OUR THINGS!
Lucas told us extra couple of times when we arrived that we should be aware of PICKPOCKETS on the STREETS in Barcelona and WE LEFT everything in the apartment!; we have never even thought that this could happen in a private apartment where we should feel SAFE!!!
The police arrived after 4 hours at 1 am. They looked the apartment, did not take ANY FINGERPRINTS and told us that was obviously SOMEONE WITH A KEY for the apartment, who broke in. We didn’t sleep the whole night, my mom was crying the whole time!
The police officers told us to go the next day to the one police department. We’ve spent couple of hours there to be told that they are very sorry but the police is NOT investigating cases like this and they are just taking it for the statistics (no wonder there are so many robberies in this city and so easy!!!!) and “things like this doesn’t happen in a hotel” (well, if we only knew!) (Website hidden by Airbnb)
(Website hidden by Airbnb)
My parents were completely emotionally drained; I was so mad at this moment, for me it was an inside job, I didn’t trust the owner and his representatives for a second (Website hidden by Airbnb)
We moved in a hotel on this day and told Lucas to at least change the lockers of the door!
From the booking of this apartment until the check in, the host changed 3 times the names of the people who should do the check in with us (Anai, Francesc, Lucas…) How many people were having an access to this apartment!?!?
There was a security problem in this building; we were never informed and the lack of management of the owner of this apartment was at our expense!
We don't have a travel insurance, we have lost Thousands of Euros in cash and jewelries, we are NOT getting ANYTHING from our stolen things back! This was an extremely bitter experience that I wish no one! We couldn't imagine that we are not safe in an airbnb apartment!
The host is NOT having an insurance (in Germany there are mandatory insurances!), Airbnb is not having a coverage for the stolen things! I cannot agree that the owner has no responsibility in cases like this!
Everyone can make its own conclusions and take the necessary security measurements!