A very bad experience. Completely unresponsive hosts
To start with, the description fails to mention that the apartment is on the 4th floor, up a very narrow staircase. I didn't mind too much but it should be mentioned in the listing. When I let myself in the place was generally unclean, with a layer of dust on all of the surfaces.
The air-conditioning/heating did not work and I informed the hosts on 3/01. I was told that the air-conditioning company was 'taking time to send a budget'. Nobody came to fix the air-conditioning unit until 7/02 - more than a month later. I haven't received any compensation for this.
I would have looked past all of this but the main issue is that the hosts are completely unresponsive. It's a business so they will not get back to you outside of office hours. If you need something during this period then you are alone.
I was locked out of the apartment on one occasion because of an electrical fault which meant the intercom system didn't work. I messaged the hosts but as it was around 7pm nobody replied, until the next morning. I was locked out for a couple of hours in the cold and I only managed to get into the building by chucking a pebble at a neighbour's window! The electricity wasn't fixed until the next afternoon and so we were all stuck inside without being able to leave.
Finally, I locked myself out of my apartment again - this time my fault, as I left my keys inside. I messaged the hosts straight away at 1pm on a Saturday. I didn't hear back until 1pm Monday. I was locked out for about 5 or 6 hours, on the phone to Airbnb who were also trying to contact the hosts. In the end, I was forced to call a locksmith at my own cost, which has not been reimbursed.
Do yourself a favour and stay with a private host who will be attentive and look after you when you need something. B&F do not care less