The communication was really good and Maria was really helpful. The Check-In was also quite uncomplicated and fast, although after going into details in the apartment it was not clean, really dusty, the furniture was well used and broken and the biggest problem was that there were ants everywhere in the apartment. They offered us to let it clean again, although there was no use since the ants came from every corner. The dishwasher was not working and we were disgusted by the ants to eat in the apartment. We were really excited to use the huge balcony, although the furniture outside was so disgusting that we did not use it once. Also we only got only 1 towel per person for 5 days. After we landed and arrived home, we found ants in every luggage. It was just unacceptable, especially for the price we paid.