Thomas took 10 hours to respond to our request that was for the day of travel. By hour 8, we could not wait any longer and had to book another place. Finally he responded, we communicated right away that we had to make a decision because he took took too long and he still charged us. That was completely unprofessional and a bad representative of Spain. A beautiful country with a very shady businessman. Don’t let him ruin your visit to such a great city.