I want to say that we over all was very satisfied with the apartment! But I really think that the process with collecting keys must be overlooked. And also have a higher standard of service from staff. I know there were to ladies working, one was very nice, the other one seemed rather tired of her work...
+Clean apartment
+Great location (just 5 min to beach and lots of nice restaurants on Rambla Poblenou)
+Beach towels
-Collecting keys after 7pm
-One not so nice lady working at Lugaris reception
We should have arrived between receptions opening hours, but our plane was 3h delayed, which I also wrote to the staff at Lugaris. When we got our rental car one of the staff (a woman) called me and gave me the info on collecting the keys after opening hours (7pm) = a cost of 30 Euros, which was ok with us. She also told us to call Lugaris when we reached the meeting point.
I called 8:20pm to tell her we know received our rental car and was on our way, that the gps said that we would arrive at 8:40.
"Ok, just call us when you get to the meeting point" she said
We reached the meeting point at 8:37, and I called Lugaris.
"Ok så the security guard will be there in 15 min apron at 9pm" staff said.
That was ok with us, but when no security guard was showing at 9.07 I called Lugaris again. Lugaris Staff said the security guard was on the way, max 5 min.
9.15pm I called again and the staff (a male this time) said the security guard had a car breakdown and had to wait for it's boss??
9.29 I called Lugaris again this time really upset and I let the Lugaris staff know this. We stood on the street in an hour, in the middle of the night with a 4 year old who had to pie in the street and was super tired after the long trip, and we couldn't leave the car to get dinner, because we had to wait for the security guard!
So I made the staff call the security (while I was still on the line) to check when exactly they should arrive so I could get info if we had the time to get some food for the child. Got the answer max 15 min...
Finally almost 10pm 3 security guards arrived by car, rather relaxed, small talking with each other. Not making any excuses having us waiting for over 1 hour!
Next morning we were to do the check in at Lugaris reception.
The lady that I talked to was working, and when she asked how everything went, we tried to explain that we wasn't that satisfied with collecting the keys.
She just laughed and wrote +30 Euros on our invoice.
When I questioned her about it, she explained that they had to pay the security company because Lugaris didn't hav 24h reception service.
I tolled her I totally understand the policy, but you also have to understand that you had us waiting in the car on the street over an hour, with a 4 year old that had to pee in the street. If I were you, I would never let my customer pay for that...
I showed her the list and time for the phonecalls last night as a proof that we had been waiting for over 1 hour.
Then she deleted the 30 Euros, with a comment that she had to check it up.
Later in the week, one of our bags arrived that was delayed, and when she called me (same lady) about this, she said we keep the bag in reception is that okej? Yes I said and then just asked her kindly if they had the possibility to leave it in our apartment.
Absolutely not! she said with an unpleasant mocking voice, that I felt I had to apologize for asking...
I think she was a bit crossed on me from our check in...
So overall I would absolutely recommend this apartment, but make sure you collect keys between opening hours ;)