Rude, unreasonable, negligent and unresponsive host. She only cares about money, being rude and ruined our Christmas. Maybe it is racism because the treatment I got was very different from the reviews.
INNA DEMANDED I PAY EVEN AFTER FULL COMPLETE PAYMENT WAS MADE.
There was no directions or check in instructions before, even when asked. We didn’t even get a “hi” or “welcome” when we reached. Our requests for early check in was ignored until last minute, when it was too late to reach early. We updated her that we will be doing normal check in hours, but she demanded constant specific updates on arrival time.
There were no check out instructions. We responsibly told her where the keys are and how we left the room, but she ignored all the messages and got angry, rudely saying “Ptimero, for a simple reservation I have a novel written by you?? First time I have something like this”. We communicated clearly without instructions from her and she didn’t even care to read where the keys were