Terrible!!! The look to the main door had problems since day one, and despite the requests we received no key to access the flat. On Saturday night we were locked out of our apartment for three hours. Despite few attempts, your staff was unable to let us in. The four of us were left sitting on the stairs for a very long period of time. The lift had been stuck several times and three over 65s had to walk up to level 6. The flat stinks mould very badly and was hard to breath. This is completely unacceptable .