Worst AirBnB experience we’ve ever had. The apartment is not properly soundproofed, so we could hear neighbors clearly talking next door. As my husband has a hearing disability, however, I figured that would not bother him, and I personally liked the apartment enough to put up with the noise. However, while having dinner at a nearby restaurant on our first night, we got a text message saying that neighbors complained that “we” are making noise, and that “we” must stop doing so immediately. Impossible, considering we were not in the apartment, as my time-stamped restaurant receipt proved. I replied with a copy of this, but did not hear back that night nor the next morning, even after I called the managing agent and was assured someone would call me back. As we normally talk significantly louder, and watch TV louder, than the average couple to compensate for the hearing disability, we realized that we would get constant complaints from these neighbors who are so sensitive that they even hear noises when we’re not there. Clearly, this apartment was not suitable for us due to its lack of proper soundproofing. Also, the conditions of rental on AirBnB state that a rentor may be evicted for disturbing the neighbors, and lose the balance of their payment. Is this a relaxing vacation? To pay almost 200€ a night and have to be worrying about being kicked out, to not watch TV, to have to speak very softly, ensuring my husband would not hear me? NO, that is NOT an acceptable condition for a vacation. So we left the apartment at the checkout time the next day, after having sent text and leaving phone messages for the manager, which they never returned. And now neither they nor AirBnB take responsibility for an apartment that is not properly soundproofed and totally unsuitable for anyone who happens to want to talk or watch TV, let alone someone with a hearing disability who needs louder volume. To be fair, the apartment is beautiful and the neighborhood superb (though missing sufficient electric plugs), but it’s not for you if you mind hearing the neighbors, or plan on actually talking or watching TV. We are disappointed that AirBnB is not taking responsibility in what amounts to, for all practical purposes, an unsuitable apartment and possible discrimination against the hearing impaired.