Anna was very accommodating. She responded in a timely manner. We had issues with the directions (address given). The taxis did not seem to know where her loft was located so we had to call her a few times to let the taxis know where to do. The description says beach loft. Don't plan on seeing any beach water. The loft is tucked away in a quite neighborhood. The bathroom shower needs some attention. The amenities left had been out for a while. Anna makes up for some of this. She is very easy to work with.