Elena was hands down the most wonderful Airbnb host we've ever had! She went above and beyond in every way to make our stay fantastic. From the start, Elena was extremely communicative and responsive, sending extensive recommendations prior to our trip and even helping to make some dinner reservations for us.
Our reservation at Elena's was unexpectedly and erroneously cancelled by Airbnb just days before our scheduled trip to Barcelona while we were abroad and unable to call Airbnb for assistance. When Airbnb was unresponsive, Elena stepped in and called them on our behalf, which led to us receiving a response from a company rep in Spain and a resolution to the issue. Thankfully, we were able to re-book at Elena's for most of the time we'd initially planned. I cannot express how grateful we are for Elena's kindness, supportiveness, and instrumental assistance during an extremely stressful situation. She truly went above and beyond to help us.
Our stay at Elena's was also wonderful! Her place is immaculate, comfortable, well-equipped, and safe. It's also located in a terrific area--residential and quiet but only a 20-25 minute walk (across a beautiful park) to El Born and the Gothic Quarter, making it easy to get to and from while exploring the city--which we appreciated as we were only there for a short weekend trip en route home. We can't recommend Elena's place highly enough! You won't find a better Airbnb host, and we look forward to staying with Elena again during our next trip to Barcelona!