I feel badly writing a negative review because Rosa was one of the loveliest human beings. We had issues with our train (it was delayed two hours) and she was attentive and understood. From the moment we got out of the cab, she greeted us so warmly. But there were some issues in the unit. The locks on the door were impossible to use. It would take us 10-15 minutes to get into the actual door. Rosa warned us, but it was a huge problem, time waste, and made us late at times. The door within the bathroom, separating the toilet and the shower also had issues and I got stuck once. I didn't want to break the door so I was careful and it eventually opened. The shower got cold within 6 minutes of using it. The shower also got the floors pretty wet. With the few towels we were left, they would get soggy. The toilet flusher was also broken. At times, it would stick and you wouldn't be able to flush without pulling the piece out and fixing it each time. The bathroom and the locks were the main issues.