There was a bug infestation in the apartment and when I contacted the local agent, I was met with hostility in his response. Despite evidence provided, I was accused of overreacting and lying about my experience. Initial response time was slow and when I contacted AirBnb corporate their response was initially helpful but now being ignored. I am a longtime highly rated AirBnb renter and have never experienced such a poor response to issues with a rental. Very disappointing.