The apartment is in a terrific location, and was clean and spacious with everything that we needed. However I told them I would be arriving at 3pm to which they responded that they would meet me at the apartment at 4pm (?!) We ended up arriving at 2:30 but the host didn't arrive until 4:15 - with no word of apology. I was seriously unimpressed at having to wait for almost 2 hours in the freezing cold after a 28 hour trip from Australia.