I am extremely confused why this apartment has as many good reviews as it does - this was by far my worst airbnb experience my family has had. I will give you the 2 good things about this place… first 1) wifi was great and worked all the time 2) the location was also great and we could walk to all the main streets very easily and the metro was right across from us. Now for the rest of this review which is all, terribly bad.
1-There was zero communication between me and Gala. I emailed and texted multiple times and her responses didn’t come until 2 days AND we had to pay a “service fee” which, although explained on the website, was not a reality.
2-When we got to the apartment, no one was nearby to help. We didn’t know the buzzer number so we sort of pressed all of them until one opened. When we got up, a teenager was there still cleaning the room. Although he was polite, he did not explain the apartment at all. We ended up learning how the washer/trash/shower worked by ourselves. (washer was all in spanish, trash is outside in the large colorful bins, shower handle… still took us 3 minutes each shower to figure it out- it was a rubix cube)
3-No dish soap, shampoo, amenities of the sort. We had to buy them all.
4-First night we saw a HUGE cockroach which we understand cannot be controlled sometimes, but after the teen came back to spray down the apartment, we saw another one the next day. There were also small ants and spiders everywhere. Also, multiple dead AND alive cockroaches on the lobby floor most days.
5-We paid a cleaning fee, but there was dust EVERYWHERE. On all of the kitchenware and especially under the bed. Pillows have never been washed before and were all yellow. Shower curtain had mildew on the bottom. (Next time, we’ll be getting a hotel for a better price that comes with REAL cleaning services)
6-Metro below us and everything going on outside was very loud- anyone who is a light sleeper would not be able sleep through the night.
7-One bedroom didn’t have an AC at all and we had to use electric fans instead, but it still didn’t make the room even room temp.
8-Shower drain didn’t work in one of the bathrooms so we could only use one. Teenage boy came back and tried drano, but that also didn’t work so this apartment should instead be listed as 2 bedroom, 1 bathroom.
9-MOST IMPORTANTLY: The website says rent is $137 a night, but for whatever, unknown reason, we were charged $215 by the end. Because there’s no communication, I guess I’ll never know why I ended up paying an extra $80.
Wouldn’t recommend this place for the price that it is at. This again, was my worst air bob experience and I probably won’t get another airbnb because of it. Reviews definitely threw me off. If you’d like pictures of the cockroaches, pillows, dust, etc. please let me know- I have it all. Wish we had gotten a hotel!