We were surprised by our experience here because we have never felt the need to point out more glaring issues on the part of a host (we've stayed regularly with Air BnB) and because Phil and Fiona get good reviews. Our first issue was that we communicated to our hosts that we were traveling with a one year old baby and baby gear and asked for transportation advice. Phil suggested we take the train and metro to their location--our instinct was to take a taxi but we figured we should trust the local (and we had just navigated our previous stay in Munich very successfully on metro even to the airport). We arrived at a station where Phil told us to transfer and were unable because there were no elevators or escalators. Friendly locals told us the metro was unreliable in this way and helped us carry our baby gear and baby in stroller out of the metro to find a taxi (lovely Barcelona community spirit). This delayed our arrival and when we arrived, Phil was gone. We called and he said he waited but had to leave. The issue is that he had not informed us that he had a window of time after which he would leave (we would have immediately taken a taxi if time was an issue and yet he suggested train and metro with transfers). He said he'd return in 30-45 minutes but we waited over two hours first on the sidewalk and then in a local restaurant with our bags and toddler. He did apologize profusely and helped us carry our bags up the 100 stairs or so to the place. This is the only major drawback to the location by the way--the apartment is perfectly located in Gracia (our favorite Barcelona neighborhood) about a 20 minute walk to Park Guell and La Sagrada Familia and a stone's throw from the great restaurants, bakeries, and vibrant scene of Gracia (check out Mama's for breakfast favorites as well as late night chilling out and La Bicicleta for great local tapas scene and Chok for amazing chocolate truffles, cronuts, etc.--I was surprised, though no big deal, that Phil had no favorite spots to recommend when we asked). We also found local produce markets and stalls with organic choices and nice street market scene as well. Back to our stay--when we called to ask about the non-functioning TV (Phil had explained it but we couldn't get the power on) and a dining table light that was out, Fiona responded that the lights and the TV do work and we should simply look harder for the plug/switch and that Phil had demonstrated how the TV works though he had not and she had not been there. The no nonsense tone was a bit disappointing (Phil and Fiona are property managers of a number of spots by the way--nothing wrong with that but we like when we can find a real local with hospitality). Then one day we left...