If you stay here make sure you are very clear about what time you will be checking out. And reconfirm….a few times.
We really enjoyed the flat during our stay. We loved the spacious high ceilings and the bed was very comfortable.
I’ve never left a negative review for any of my stays however this checkout experience was truly awful. The morning we were due to checkout we were woken up at 9:00am by a quick knock and then someone abruptly entering the flat. My husband jumped out of bed thinking it was an intruder. Turns out it was the cleaning service. We were a little confused since check out was not until 11am. I messaged the host to let her know that had happened and remind her we planned to leave around 10:45. Then, at 9:30 the doorbell rang. This time it was the host. I was in the shower and but my husband ran to the door to crack it open because the last time we didn't get to the door in time they barged in (he was in his chonies 😬 ). He cracked the door open expecting to just talk to the whoever it was through the crack while hiding behind the door. The host proceeded to forcefully enter and told him we needed to leave because the new guests would be arriving soon. He told her we would do our best to get out as soon as we could but it would probably be around 10:45 because we had a 20 hour travel day home and had to shower and pack up. She then came back a third time at 10:00am WITH the new guests and stand in the doorway watching us pack up. The new guests felt uncomfortable too and kept apologizing which obviously it wasn’t their fault. So we ended up kicked to the curb with all our luggage an hour before our check out time to accommodate the next guests’ 4 hour early check in... When she saw us on the curb all she said to us was, “this happened because you told me 9:00.” Which we absolutely did not. We told her during check in that we would leave at 11:00am for our 2:00pm flight.
I understand that mistakes and miscommunications happen however the host handled this situation very poorly. A little empathy would have gone a long way. We left feeling like our privacy was violated and we were honestly just so baffled.