This is a kind of cheap hotel company, they manage all the flats of the building, this is not a private owner. The flat we've been assigned to was not the same as the pictures, the pictures in the listing are taken from different flats. We booked this flat because we wanted 2 double bedrooms and a balcony with a table and they assigned us a flat without a balcony at all. We've been very annoyed as we choose this flat mainly for that. One of the rooms was with dirty bedsheets, black dust on all the pillows, and an insect alive inside one of the pillows, the side table was dusty as well. The tv wasn't working, the sink was leaking water we had to put a basket under the sink, the boiler wasn't working we didn't have hot water for a week before they managed to fix it. There are no extra bed linens/towels if you want to change/wash them, no hover if you want to clean the floors. The toilet brush was so smelly and dirty that we had to ask for a replacement. On our floor, there was always a smoke smell in the evening in the corridor coming inside our flat, although is not allowed smoking in these flats I guess nobody really checks. Frying pans need replacement! They didn't give us a clear answer why we have been assigned to a flat without a balcony, the hot water we had to call the maintenance 3 times because they just changed the shower while the problem was the boiler, as we said to them, which was very easy to check anyway just with a small test! We lost working time to try to fix these problems communicating to them and Airbnb customer service which is outstanding as always. They do the minimum necessary to maintain these flats, honestly, since I joined Airbnb this is the worst experience so far.