Long term stays (29 nights) . Ten days before starting the journey, COVID-19 cases in spain started spiking again. My friend, who was from UK, was not able to join me due to quarantine imposed from UK governament once come back( couldnt go back to work otherwise). Started asking to cancel our reservation 8 days before leaving my country. They have on their website, cancellation policy which allows 100% refund if cancel 24 hours before check-in . Asked to apply. In a first stage was accepted, one day after no longer applicable without explaining the reasons. After several messages, i received an answer : they appeal to the airbnb policy which opens to the host's discretion to allow cancellation( the host is a company and not a physical person, here again general agreements on the website) and then no refund. Asked for 50% refund and was also refused. not very clear, not very professional. went only 14days and lost the rest of trip. Very sad story. Dont suggest anyone to experience this! despite that the location was great but the room and the entire bulding wasnt super clean.