BROKEN HEATER/ FLOODING BATHROOMS. We had a very uncomfortable stay. We arrived with a broken heater and flooded bathrooms. When we ask the host to fix it, Heike was very rude and unwilling to solve and fix it. Once she agreed to fix it, we asked to coordinate times for a maintenance person to come in (simply because we had left personal belongings at the place) and she refused and sent a third party worker to fix it. Overall, very uncomfortable during the holiday season. Do not recommend, especially because of her unprofessional attitude.