HORRIBLE EXPERIENCE:
we are three international students coming to study abroad for a semester in Barcelona. We booked this apartment early on, 3 months ago to be exact. When we first arrived, we did not find the landlord (Fernando), we found a lady who works with him. We signed the contract (Airbnb rules), and that was it. The lady kept coming several times to talk to us about changing apartments but we couldn’t understand as we don’t speak spanish, and she doesn’t speak english. She told us that they received an offer for the apartment we are CURRENTLY LIVING at, and that the offer is for 5 years which would benefit them more so they gave us the option to either leave and only pay for the nights we had stayed or pack our things and go to another apartment in the same building without being compensated, and paying the same amount of money (even though we were not getting its worth as it has only 1 bathroom). Since we didn’t really have any other option as it is too late to look for another apartment. We went to check the other apartment, and found out it doesn’t have any closets. So we asked for closets which they refused to give us, we then had to ASK for clean sheets as the sheets had yellow stains, a kettle and also the shower hand was broken. When the lady came to give us the kettle, we told her that the shower hand is broken, she ACCUSED us of breaking it even though none of us had showered yet. She also told us that the AC in the first apartment we were staying in is not working, and that we broke it (even though it was working perfectly fine when we were there). She was lying as she could have told us that we broke it the minute we left the apartment, instead she waited until we complained about something to bring it up and she has no proof of us ruining the air conditioner. So we started arguing with her, and she kept telling us fernando( the landlord) is not going to be happy with this. After this incident, Fernando told us that he wants us to leave the apartment, we tried to find a way to stay (because we have nowhere else to go to). We then talked to the lady again and she said “todo bien” and that everything is fine. Fernando then told us again to leave, so we talked to Airbnb teams and we were told that our reservation is valid and that we shouldn’t leave. The lady came knocking again and asked us when are you going to leave which we replied to saying that we are not planning on leaving and showed her the conversation with Airbnb. The next day Fernando texted us at 12 AM telling us that we have until 10 AM to leave the apartment immediately, that he is going to cancel the reservation, that he doesn’t want money or penalty fees and that he doesn’t trust us. We were told by Airbnb that we will get a refund if he cancels the reservation which did not happen, instead we were charged the entire month without the monthly discount that we were supposed to have. We now have nowhere to go, have payed a lot more than we should have and haven’t been compensated by Airbnb. This is unprofessional, unfair and extremely inconvenient. we have payed A LOT of to which we did not receive our money’s worth, instead we got kicked out and mal-treated.