Anne, host, forgot to notify her agent that we (6) were coming. After 19 hours of flying and explicit instructions from her on how to contact the agent to let us in we were left by our driver (which she arranged) on the street with our luggage, raining and no emergency contact at 12 am. We continued to call Anne, the concierge service she goes through, the person who was to meet us and Airbnb service center.My husband and son-in-law walked around to closest hotels to see about getting rooms but hotels were booked as special tournament was going on. We called American express to get them to find us a hotel with no luck. After hailing 2 cabs (they won't take more than 5 in a cab) they took us back to the airport where they thought there would be plenty of rooms. There were none available. The cab drivers ( wonderful) then got on the phone and with the hotel that we were parked in front of started calling other towns nearby. We were finally able to secure 3 rooms in Stiges (30-45 min away) Arrived there around 3-4 am. We never heard from anyone until the next day. We didn't know if we would had been scammed, or if we would find a place to stay after this night. We missed a tour we had scheduled but finally were met by her agent & checked in the next afternoon. He was pleasant but did not give us details about how things worked or where they might be located. The mattresses are not great and sheets were dirty in 2 rooms. The apartment could use a good cleaning in baths and kitchen floors. My husband had to clean out the hair in the drain in the master shower as the water drained so slowly you were standing in it. AC did not work in main sitting room. It took us 4 days to find control for the other AC unit for master bedroom which is in other part of flat so the people in the front of flat were hot all night. It would be helpful to have instructions on washer/dryer (if from US not like US appliances) TV had one English channel that we could find. Not a big deal but just FYI
Mosquitos were terrible. We had windows open because the AC didn't work. We bought mosquito spray and Anne had a friend bring some over so it did get better as far as bites.
We are still trying to work with hosts on recouping our money spent on the cabs back and forth.
I have not rented from Airbnb before. I hope this is not typical. We have rented from other sites and they have been exceptional. I don't think that this was typical of this host because of other reviews but I still feel we should receive all the monies we had to spend in order to sleep some where our first night.