Only spoke with Mariona on the first day when checking-in. She was very friendly. Didn't need to talk to her after that because we did not run into any issues while staying, which is a great thing.
The place was very nice. Plenty of room for 4 people (adults). Great location. We were able to walk to most places, but highly recommend taking a metro in hot summer days. Metro station was very close as well.
P.S. The terrace was amazing!