Montaber provided the email and contact number of Victoria who we communicated with prior to our arrival. Victoria was downstairs when we arrived and showed us around the apartment.
The apartment is bright, huge and gorgeous. We absolutely love how spacious it is. Kitchen is well equipped should you need to do your own cooking. The metro station is just round the corner of the apartment but the location of the apartment is fantastic as we could walk to most of the major tourist attractions. There are also plenty of cafes and few supermarkets nearby.
I accidentally left a medicine bag behind and only remembered once I arrived in Madrid. Once I made contact with Victoria, she arranged to bring the bag to Madrid the next day and met up with us at a metro station. I was lucky that she already had plans to come to Madrid and graciously agreed to bring the bag with her. Thank you Victoria for your generous help!