Though we did not meet Carmen personally, her assistant Paula was a perfect representative! The apartment was really nice, clean, spacious and cozy and my family really liked it. They attended to all our questions and needs promptly, even helping us get a taxi going to the train station. I recommend her place for any family going to Barcelona. The neighborhood is great and very near Sagrada Familia. The best part is that the metro is right across the apartment! We're definitely staying here again the next time we're in Barcelona!