We used a lot with airbnb services, but disappointingly, we never met an attitude like that from the host.
It start from an not proportional agreement that you obligate to sign on when you do the check out -
including, for example, 80 EU to pay in the case that you lose your key
The air conditioner was automatically turn in the middle of the night, the stove didn't work good, the coach is very unfortunate and more
We asked for shampoo and toilet paper, and the response was that we have to buy ourselves, even it is written that guests has to receive it
We paid on cleaning services, but when we asked for changing the sheets we got a negative answer
In summary, although that the apartment was very clean, we were disappointed from the staying there