This was our WORST Airbnb experience in over 6 years. Besides the fact that the apartment is very cheaply appointed and not true to the pictures on Airbnb (it's staged pretty well on the site), we received 1 synthetic towel each for our entire stay, but the worst part was the bed. The bed was hands down the most uncomfortable bed my husband and I have ever slept on. So much so, that 10 days after departure I still have a pinched nerve in my hip from the 3 uncomfortable nights we spent in the apartment. We were meant to stay for 5 nights, but after the 3rd, and after literally not sleeping the entire night, trying to find a comfortable spot - we left. I need to mention that I am pregnant and mentioned to the host not just our discomfort and my extra pain in my hip and belly (the soft bed made me feel every coil), but that this was making an already tired mom to be even more exhausted. (I am now going to acupuncture to try to heal my hip as I can't go for a proper scan to see how aggravated it is while pregnant.) His response was that there was nothing wrong with the bed and we can just sleep on the pullout couch. A couch that had no linen and you can see was dirty and basically plastic. All in with cleaning fees, arrival fees, taxes.. this place was close to €250/night. And our host told us to sleep on the pullout!? As this was our 1 big vacation for the year and the last one before our baby arrives, my husband and I realized we were getting nowhere with the host and left for a Starwood hotel in the best part of Barcelona. For €50/night more, we had a massive room with a giant, comfortable king size bed, with nice lush towels and the best service we could ask for. We had a swanky rooftop pool, gym, spa, you name it. Our amazing towels were changed whenever we wanted and were cotton as you would expect of your towels. Made me realize there is little reason to stay in an Airbnb when these hosts are not actually accountable for the quality of the residence like a hotel is. My husband and I have always stayed at Airbnb's all over Europe and North America, we have never had such poor experience and such rude response to our discomfort. Alex was nice, until we made a complaint. I wish I could upload screenshots of my exchange with him here for future prospect tenants because God forbid you have something you would like for them to look into or change. We asked for a refund for out last 2 nights we didn't actually stay there and his response was take it up with Airbnb we both know they will stay neutral. He was so smug, he's banking on Airbnb doing nothing and him being...