Where do I begin.. DISGUSTING EXPERIENCE. HUMAN FAECES INSIDE BED.
Without getting into the vulgar details, human excrement was found inside my mothers “supposed” freshly cleaned bed sheets.
She was met with this vile experience when going to sleep on our first night. After changing the sheets herself in order to not cause a fuss, the following day we waited for the cleaners to come and deal with the situation, instead they just handed us more fresh sheets and within 30 second a left with the original smeared sheets with some strangers faeces.
Management were very clever as they advised they could do nothing by way of compensation until the financial manager spoke to us, which surprise surprise never happened. We were then ignored entirely by staff. No call backs when promised which lead to us being outside of the policy to be able to seek compensation.
This was a vile tactic taken by OLA living to rid us of any rights once our reservation had ended.
We are still waiting for a response from Ola living since being told we would receive a callback. 14 days has passed.
Naturally I would never recommend staying here as it is run by dishonest and conniving management.