this was my worst experience on Airbnb.
after 1 hour of my check in I cancelled my 2nd night there and I asked to refund. for Airbnb no problem refunding the problem is generator hostel don't refund nothing if you book from Airbnb. I ask to talk with manager and from there I keep listening: now is not here, you can call at 10.30 (and at 10.31 the told me he just left.) and the keep avoiding me any contact with manager
this people don't care a shit about customers they care more they policy and terms of service.
YOU KNOW NOTHING ABOUT HOSPITALITY.
ps: manager Orazio if you reading this I hope you get fired soon as possible.