While the professionalism is extremely high - there is even an own app for the journey, at the end it should just work and be personal. We were presented with a non functioning digital door code at check in, when i called nobody picked up so i left a message, but nobody bothered to call me back. Instead, i had to check the super app if someone replied and luckily after some minutes someone did. I received the correct code - but not even one sorry.
Then the shower did not have hot water (probably thermostat at shower was broken) and the shower head of the other bathroom was also broken. Luckily incredible quick maintenance the next day - but of course would have been nice if this was detected earlier / not happening at all.
Overall an acceptable stay given that the price was probably reduced due to the canceled Mobile World Congress due to Corona.