Key pickup is 3km away. When I arrived, both locks would not open. Contacted host, which turned out to be a management company. After an hour, response was that it was a known issue and to wiggle the key. Went back to property and wrestled with it for another 20 min. Managed to get one lock open during this time. Felt like it was completely rusted. Told the management company that the other lock will not open and I would like to cancel the reservation and requested a full refund. Even went back to the property a third time to record a video for proof per their request that the lock will not open. At one point they mentioned they can send someone to open the door which they never did. After the cancellation and refund request, they told me they will confirm with the host. 3 days later after multiple inquiries, they responded that they will refund the 1st night and cleaning fee which was $210 out of a total of $575. Never even set foot in the property and they still got away with $363. Contacted Airbnb but unfortunately I needed to contact them within 24 hours of check in time. Trusting the host and management company will do the right thing was my biggest mistake. Would stay away.