Hi
We were really looking forward to staying in the apartment we had booked in a particular area of Barcelona we had researched and made plans for. However, on arriving at the apartment, there was no one to greet us, and after calling the contact number a couple of times eventually had someone get in touch and told us that a mistake had been made on our booking - not by us - resulting in the apartment not being available. As you can imagine this was stressful when we were hoping to be enjoying our trip. The alternative offered involved paying a further 75euro and travelling across town to another apartment, wasting another hour of our time. We didn’t have any choice here and really we should not have been charged any further cost for a mistake on the booking system.
The alternative apartment was nice enough, and clean, but a little sparce and not in the part of town we had chosen to stay in.