I travelled with my brother and we were in constant contact with the hosts. When our taxi arrived at the flat we were met by a colleague of the host who took us up and showed us around. The flat was exactly as described on the site. Very clean and spacious. We were given maps of Barcelona and some general info about the area. Metro stops, local bars etc. Flat is in a fantastic area with all amenities close by. Couldn't have asked for more.