Owner is a landlord with multiple listings. This was my first booking on AIRBNB and thought it was individuals renting a flat, and I thought there would be a welcome, some emails from them and possibly some items left in the flat. The day before we were due to arrive e, I got an email from Manuel and I confirmed we would arrive at 21.30. He told me there was a €35 late check in charge. When we arrived Manuel has sent a lady to meet us who was very helpful. I said we did not expect to pay to check in and the original booking h did not mention this fee and said as it was not agreed when I booked, I had not agreed it. Lucia called Manuel and we didn't have to pay it. We asked for 2 sets of keys, at first we were told no there was only 1 set. Then Manual suggested we make a second set at own expense, which I did not agree to. Then Lucia gave us her set and said that the cleaner had a 3rd set so not a problem for us to have 2 sets.

The apartment is small, bright and smart. The bathroom is cramped and the shower is up several steps ( probably 1 metre above the floor in the bathroom. The shower was hot and worked fine, although easy to get into not as easy to climb down out of.
The flat is on the second floor with a small balcony. It is on a busy street so traffic noise as you would expect, and occasional noise late at night as pepole walk by.
Great value at the price and located just off Paseig de Gracie, close to shops and Casa Battle.
I might not book a flat from Manuel in future, as at no time did we feel welcome, it just felt like a transaction / a contract, and not what Airbnb seems to suggest on their website.... that their renters meet you and make you welcome. Lucia was welcoming, even after 2 arguments we had with Manuel.

Might just be easier to check into a hotel, no hassle with keys late check in andore facilities. I have rented apartments in over 10 cities and thus was the first time I used Airbnb, may also be th e last time !