I have written many reviews and stayed in many properties all over the world. As a matter fact I work in the hospitality industry and I understand that things at times can be unavoidable so I am being as fair possible but what we experienced was absolutely reprehensible.
To begin with our flight was delayed due to weather in New York so we arrived to the property at 7:57 three minutes prior to late check in and Dani the host charged us 20 dollar late fee anyway. Fine we were in Barcelona. Not a problem. Dani showed us the property in a professional and polite manner but after he left thats when we discovered just what we were in for. For starters the cleaning crew laid out wet (not damp) but wet mildewed towels for us to use. We later discovered why. The house reeked of the smell of mildew. Although, it was cold we had to open all the windows just to get rid of the smell. As we began to get settled we turned on the lights and suddenly all the electricity went out. We contacted Dani and he told us where to find the electrical box. After, getting the electricity to work again we attempted to wash the wet towels that were left out for us ONLY to discover why they were left for us wet every time we used the dryer the electricity went out. We were unable to dry anything.
Again, we contacted Dani about our inability to dry our towels and clothing his solution I’ll quote him “Go do your laundry at a local laundromat and we will reimburse you” (in the rain).. After making several calls to Dani he completely stopped communicating with us all together and told us the owner would call us personally. That call never came. Instead he messaged us and offered us 80 dollars refund for our troubles.
The electricity DID NOT WORK. I couldn’t access the internet because the internet was constantly being interrupted due to the electricity going off every 10 mins.
The tables in the apartment were stained and peeling. The electricity did not work. It was unsettling. Whats worse is that we know they were aware of the electricity problem due to the towels being left out wet prior to our arrival. Our stay and the service was horrible. Only to be offered an 80 dollar refund. Absolutely Appalling!!
DO NOT STAY HERE. The property, the service our entire experience was nothing short of horrible and I am being kind.