there was a key to the flat missing from the keyring we got given so we ended up being locked outside the flat till 2am with our 4year old sleeping on the floor of the hallway. we rang the emergency number and when we finally spoke to them they sent a person who didn't have the tools, spare key or master key to open the flat where all our things were. we were given another flat to sleep in at 2am only to understand that a spare key was just in the lobby but no-one bothered to come and open that for us. it took 4 days for management to get in touch with us regarding the incident only to offer not even a night's worth of money compensation because according to them we didn't spend the whole night outside, it was only untill 2 am. also there are 2 surveillance cameras inside the apartment so if you're thinking about walking naked from the bathroom to your bedroom think again. apart from that. it was clean and the location was very good.