Sad to write a bad review but I think this could help someone in the future not get into the same mess I did sooo here it goes.
LONG STORY SHORT, this place is very unorganized and extremely unprofessional when it comes to solving issues. I booked a spot through airbnb and when I got there, there was no beds available for me. It turned into me and the reception going from room to room to find an empty bed for me. When I asked the front desk for a refund so I could go get a hotel somewhere else (mind you it was 5 am in the morning when we realized there was no space for me), I was told that they couldn’t do refunds and “only the boss can do refunds and the boss isn’t here today.” Basically no one could help me because the boss wasn’t in. I was left with no room and no refund. There was no one at the hostel for me to call or anyone to help me. No one replied to my emails or messages when I reached out. THANK U AIRBNB for helping me with my situation. This place sucks and I would not recommend to anyone.
Not clean + no hospitality + terrible customer service. Really disappointed.
Again, I’m not one to write bad reviews but I’m trying to save the next traveler having to deal with all of this. Not worth it.
Safe travels!