This is the worst Airbnb experience I've ever had.
Xavier's apartment had several issues, and the host was not helpful at all.
The issues are as below:
Hot water ran out after 10 minutes:
After showering for 10 minutes the hot water ran out and I was left freezing, and when contacted the host, he responded with a one liner: saying "I'm at the theatre.", and offered no help or backup plan or apologies.
Not apologetic and not helpful and wanted to kick us out:
Because we raised this issue, he insisted that we move out by midnight (it was 20 minutes to 12am and I was still battling with a freezing shower when he decided that), which is even more unacceptable.
Apartment heating was broken:
I was shivering the whole night because of showering in freezing water in the height of winter and the apartment heating was also only producing cold air despite being set to 30 degrees.
Boiling hot water that cannot be adjusted:
The temperature control in the bathroom is very broken. For the first 10 minutes it was boiling hot water that hurt my skin to shower in and no way to make it any cooler. Same for the basin tap water, it would randomly be boiling hot and scorch my hand and turning the faucet control also did nothing.
Dirtiness:
On top of all this, the bathroom wall where the towel hangers are installed were black and dirty.
The bathroom floor was also dirty, and there were hairs on the shower walls.
The bathroom basin was also severely clogged. It would clog up just in the time to wash a toothbrush.
All in all, I felt the host was just doing it for the money and did not care for the well-being of his guest at all.
It is unacceptable for the price he charges to provide an apartment that does not have temperature control and even more he made no gesture to apologize or to improve or fix the issue.
The experience felt like utter disrespect and an insult with the way he chose to handle it.
I have reflected this to Airbnb and have the chat history to back up every fact I said.