Had a terrible experience. Firstly, on arrival to airport we messaged the number provided so that the assigned person can wait for us at the apartment to let us in. On arrival to apartment an hour later, we knocked and got no response, I called up several times and got no response. Eventually I got a call back from a very rude person saying that he is working and I am not the only customer he has, that he will call me in 20 minutes. After waiting 45 minutes we finally got access to our apartment. After our stay, the host Romina was very rude and accused us of damaging her apartment which was not true and exaggerating.