Giovanni was very kind. He allowed us to drop our luggage at the apartment before the check-in time. He was there to greet us and walk us through the place. He also showed us how to get around.
The location of the apartment was convenient and central. We could access shops, restaurants and supermarkets easily, all within walking distance. He even called a taxi for us, on the day of our departure.
We had a good experience and would stay there again.