I usually leave very positive reviews, but this experience was honestly disappointing. The check in and check out process (getting and giving the key to a nearby supermarket attendant) were really frustrating. We were told we could check in early and ended up sitting outside the air bnb with all our bags for two hours because the supermarket attendant didn’t have the key. Every time we called Jordi’s support number we talked to a new agent and had to explain the issue all over again (Jordi does not run this air bnb personally but instead outsources it to an agency), and they asked the same exact set of troubleshooting questions and were very disorganized (we ended up talking to 6 different agents). To check out, we were told to give the keys back to the supermarket agent, who refused to accept them. The whole thing was so much more of a hassle than it would be if an individual was managing the air bnb instead of an agency.
Otherwise, we liked the apartment overall. The AC units worked well and the bedroom was very quiet. The location was amazing. Our only complaints were that the couch was pretty uncomfortable and the shower drain was *extremely* slow.