Upon arrival to Barcelona I was told that I would be checking into the host’s Airbnb at 3:00pm. I was told at 2:30pm once I called the host, that I had been sent an email a moment ago stating that the Airbnb would no longer be available at 3:00pm (as noted), but I would have to wait until 8:00pm in the rain because the house had not been cleaned from the stay before.
While speaking to Sergio about the situation i mentioned that this was very inconvenient, being that we’d just flown from 8hrs away and had not showered or rested prior to arriving. Sergio then replied, “this is not a hotel, so you will just have to wait or you can cancel and go to a hotel where they will work on your time.” At that point i told him, that I would just follow up with Airbnb as his attitude towards the entire situation was out of line.
He was very rude about the situation and did not apologize about it once we were finally able to enter that night. The first thing Sergio asked once we finally got into the apartment was, “What time do you plan on leaving?” - not welcoming at all.
Our stay was less than 24 hrs and we were rushed out the following day by Sergio. He even mentioned calling the police to the cleaning lady in Spanish as if we were refusing to leave. Overall the stay was not welcoming & the apartment smelled horrible from the moment we walked in. Literally my worst experience with an Airbnb host I’ve ever had.