I have rented Airbnb apartments for quite a few times and I would say this time is probably the worst experience I have ever had. Communication was lacking and there were multiple issues before and during our stay. When I booked the apartment, I communicated to Lore that we will be leaving the cruise ship in the early morning and I requested to check in early on 9/23. Lore said she will block the night before so no one can check in but we will need to pay extra EUR 75 as the cost for her to block the night before. I agreed and said we will pay the extra fee. We were supposed to check in between 8am to 9am on 9/23 and I messaged Lore on 9/6 to remind her about the early check in. I reminded her few weeks early as we will be on cruise ship and I wasn’t sure if messaging would work so I sent her reminder extra early. She messaged me back saying no problem and just text her when we were leaving the Port of BCN on 9/23 so she can get to the apartment on time. However, around 6am on the morning of 9/23, when I finally got cell phone reception since we are close to the port, I got a message sent at 3am on 9/23 saying we cannot check in until 1pm. I started panicking as I was traveling with my senior parents and I would not know where to go with the big luggages. I texted her back and no response. I waited until 8am to call her and seems like she was barely awake and had no idea what I was talking about with the early check in. After a few times of explaining, she finally remembers and agree that we had arranged early check in. We finally got to the apartment at 9:30am and Lore was there. Check in was no problem but the only light at the living room sitting area was out so Lore said she will send someone to fix it the day after. The living room was dark so we have to move one of the lamps from the bedroom to the living room. Then on the morning of 9/24 (first morning after we checked in), we found out the ceiling in one of the bathrooms was leaking water. I would say the leak was moderate. I texted Lore with pictures showing the leak. She responded 2 hours later saying she was going to send someone to fix the lamp and also look at the leak on 9/24 but since it was a public holiday so no one is working, the person will come on 9/25. The person came on 9/25 to change the lamp and put a newer cover on the sofa since the original cover of the sofa was very worn out. However, they cannot fix the water leak because it’s due to some AC issue and they don’t have...