Problems -
Sent contractors to the apartment while we weren’t there without us know they were coming which made us feel unsafe.
Shower leaks water out of the base into the toilet area making it dangerous at night when going to the toilet.
Not clean when arrived and had to clean hair and toothpaste ourself.
Did not meet us at apartment or throughout our first day as promised.
No instructions to use washing machine, TV or anything else.
Couch has cigarette burn holes in it. Kitchen door laminated strips peeling off.
Bed is described as wide, although in Sweetinns words, is standard queen.
Bathroom sink plug broken, which was repaired when we were there.
Bath water was like warm at best, and could not use it in the cold winter nights. (Very disappointing).
We have stayed in many Air BnB apartments and never had any complaints or had any complaints about us.
Sweet inn were kind of helpful but the op manager was blunt and basically said too bad. Wouldn’t provide us with any options to move to another apartment or get our money back to find something else.
Overall very disappointing experience and think Air BnB should review this property and Sweetinn. Doesn’t look good for Air BnB to have the modern description, etc when considering the above.
We have photos of all of the above if you would like to review them yourselves via email.
Kind Regards