When I came to check the place out 2 days before my friends came to stay here I was helped by a very nice lady. On the night of the check-in an other lady was a lot less friendly! she made me pay for the room (even though it was pre-paid). They gave me a refund of the room (in cash because the card reader did not work properly).
Maybe it is stated in small letters on your contracts but how dare you charge 5% on the total amount when paying with a credit card!!!!! Do you expect people to come with tons of cash on a city trip???
the locations is top, the rooms are clean but the service needs to be upgraded A LOT!