A very frustrating and disappointing Airbnb booking. This is a great location but a number of issues need to be fixed/updated. It seemed like I was communicating with two different people. For instance, I'd send an email with a question/complaint and get a response and then 45 minutes later get another "canned" email providing that they hoped I was enjoying my stay and asking if I needed anything.
The description of the apartment needs to be more accurate. For instance, there really isn't a TV (meaning live broadcast). Rather, there is a tv that can be used for streaming on personal apps (like Netflix, etc.). When we asked for assistance with getting the tv to work, it took 2 days for someone to actually come and then he was "surprised" to discover there was no antenna. Moreover, this was after 2 days of "someone's heading right over," "someone will be there by 8:00 pm," "someone will get there soon."
You absolutely need internet service to get into the building and apartment as there is only an electronic key. The directions as to how to access the door were not clear.
The cleanliness of the apartment was questionable. When we arrived on Tuesday, there were stains on the couch. Someone came in on Wednesday, while we were gone and without notification, and cleaned the couch. When we returned on Wednesday night, the couch was damp and we couldn't use it for a day. We found unchewed gum under the couch, a contact lens on the hallway floor, and the shower curtain in the hall bathroom was filthy at the bottom.
The amenities need to be updated - more towels for an apartment that supposedly could house six people; there was an empty pepper grinder and no salt; the bathrooms need bath mats as the showers let water go everywhere; needs a coffee pot, or kettle, or microwave to heat up water for coffee; all the beds need a fitted sheet. The hallway bedroom only had a flat sheet and comforter. I would wake up with the sheet undone and me sleeping directly on the mattress. Hooks for towels need to be anchored, for instance, the hooks in the hallway bathroom kept rotating downward and the towels fell onto the ground.