I am an exchange student so I stayed at this property for about a month. The check-in was so easy and I was able to get advice on where to get food and the general layout of the surrounding area. My friend's luggage was lost but when it was delivered, it was brought to our room. The customer service and response time was almost immediate and provided any additional information that I needed. Excellent! The only thing that I would improve would be to add an elevator (haha) and the drain in the shower would drain very slowly but the room was pristine and looked exactly as described in the listing!