For a listing called “Luxury apartment,” and one with a hefty price, it is definitely NOT a luxury experience. We had told Angel from the management company that our train was arriving at 2.30pm, and we were told to call from the train station and that someone would meet us—we did exactly that. But when we arrived around 3 pm, the apartment was dirty and the cleaning person was still cleaning. Angel was not there and instead another check-in person quickly showed us around the apartment. She was not friendly and seemed like she just wanted to get out of there as quickly as possible. She did not apologize for the apartment not being ready; I asked her how much longer the cleaning person would be there, and she said “about another hour,” with no apology. We didn’t want to hang around the apartment while it was being cleaned (what kind of welcome to Barcelona is that?), so we went out, and when we came back a few hours later, we found the apartment NOT well cleaned. I promptly emailed the host about this and he wrote back saying that he would look into contacting the cleaning person to come back. But we never heard from him or her again during our four-night stay. The lack of cleanliness in the kitchen made it a not totally pleasant experience---and since we paid a significant cleaning fee in advance, it ought to have been well cleaned. The apartment is very lovely, and so this is a shame, and the fault of the management company which was unprofessional. Other problems: There were no hand-towels in the kitchen, and no paper towels either, and they skimped on toilet paper. They provide very few towels and they are not of high quality. There are only two pillows on the master bed, and while there are extra pillows in the closet, there are no additional pillow cases, so the extra pillows are not usable. Again, not at all a luxury experience. There is a fabulous nespresso maker, and a tea-kettle, but they don’t even provide one coffee pod or one tea bag as a welcome; these things would be nice and I’ve had them in the past in other Airbnb apartments. I would have called to complain about the pillow cases, but since Angel never got back to me about the other problem from day one, I gave up trying to get any service. On the bright side, the apartment is in a great location, only one block away from Passeig de Gracia, but still very quiet. It’s in good condition, there is natural light, the furnishings are high quality and interesting, the renovated floor is beautiful, the kitchen has very good appliances, and the little terrace is a nice place to have breakfast. It would have taken very little for the management company to make our stay excellent, but in that they failed. They should improve or change the listing title to "Apartment with terrace."