When my colleague and I first arrived, it was unfamiliar to contact a different person to check-in and for any queries. Although it was unfamiliar, both Joaquin and the other contact (who was the one that met us to check-in) was perfectly nice with a great sense of humour!
There was a bath leak situation which unfortunately created some conflict with the downstairs neighbours. This issue has now been full resolving and we appreciated how understanding Joaquin and the other contact was about our well-being and push to get the situation completed as quick as possible.
Overall my experience was good - I would recommend people to come back here due to such a nice attitude from Jaoquin and the other contact.