The initial meet up was good, they showed me the basic’s. Asked if we needed anything and at the time we didn’t. We were 5 adults for 5 nights and we were given two small rolls of toilet roll as well as no kitchen roll. You can tell this is very commercial, there were no personal touches, no basic necessities such as milk, sugar, salt, no frying pan just pots. No bath soap or shampoo packets. So on the first night we had to do a full shop. The last two days the lift stopped working and we contacted them, the man we spoke to seemed to fob us off. And asked why we couldn’t simply walk up & down six flights of stairs with 5 suitcases and 5 hand luggage, and my elderly father who requires a walking stick and oxygen. They weren’t very helpful at all. The lift was out for the last part of our flight and it was such a struggle. The man who was dealing with us told us he’d get back to us and didn’t. It was just poor & no human touch to the whole situation. My father was left severely breathless and fainted. We only booked it because of the lift and location and we were let down.
The beds in one room was very uncomfortable, the mattress was very thin as well as the sofa bed in the living room. Only two rooms were liveable. All in all we had a very poor experience and I would not recommend it to anyone. We were so disappointed & it ruined part of our holidays.