I had high hopes and expectations for this apartment based on all of the reviews, but my friends and I had problems with our stay. First, we could not get into contact with Rosa. We tried emailing, texting, sending a message through AirBnB, and calling directly, but could not get a hold of her. I tried contacting her hours prior to our arrival. We were waiting for over 30min outside of the apartment. I ended up having to call AirBnB and they were able to get through. Second, there was no hot water for the first 2 nights (stayed 3 nights) so we had to get creative and boil hot water for bathing. The 2nd night, one of Rosa's employees had to take us to another apartment a few blocks away to take showers. It sounded like she was out of town/country because we didn't see her until the last day when she came to get the water heater fixed. Third, I was looking for a comforter and was told that one of the closets had extra comforters. I used one for my bed, but I found out the next morning from the cleaning woman that those were dirty and she had brought clean ones. This is not something you want to hear! Rosa was apologetic, but it was just not a good experience. The one good thing I can say is that the apartment was in a good location; only half a block from Las Ramblas.