My experience at Ana was ok, less than expected.
I didn’t feel much at home, its all in the details and it was a bit fade.
The curtain were old and didn’t seem very clean, the apartment could have been looking better (I mean for the cleaning fees we pay - pretty expensive to compare to other airbnb) you expect the flat to be extremely clean. Check in was a bit tricky for us - we wait for like 45 minutes. The cancellation policy is too strict. Our flight was cancelled and we couldn’t even get 50% off or even just 1/2 of the cleaning or management fees — nothing! It’s a situation we can’t control and airbnb can’t do anything for that it’s only the hosts and I was very disappointed with the fact that Ana couldn’t accommodate us in any way.
Airbnb even told me it’s up to the hosts to refund or not so I clearly know some of the hosts would have done it.
Since we were late because of the flight, we asked if we could check out 1 hour later (noon instead of 11) and once again the answer was no. I really felt there was NO COMPROMISE at all.
I know Airbnb is a business and I understand you wanna make money. I have businesses as well but if one of my client doesn’t eat ( I own a restaurant chain) or doesn’t show up at my restaurant — i would NEVER make them pay for a service they didn’t receive. If I would have a strict cancellation policy, I would make sure there is a way my client could leave happy... it was the first airbnb of the trip and really — it didn’t start well the trip.
I feel Ana could be there more, you have no contact with her at all which I think is not that good...! Anyway in all of the airbnb of my trip — this is the one that I was the most disappointed of.
Location is great.
Hope it helps.