We have stayed in Airbnb properties in many locations and this was the worst managed we have encountered. While the flat itself was adequate, things went wrong from the check-in procedure onwards. On arrival we were met by the manager's sister-in-law who did not seem to know what was going on. She demanded an upfront payment of fifteen euros for local tax, which was not mentioned anywhere on the website or the correspondance, and was unable to answer any of our questions about places to eat, etc. There were written instructions, but she didn't give them to us - we later found them under the lamp on a side table, out of sight. She then presented us with one set of keys. When we said that we needed two, she said we'll you will just have to stay together all the time. This was obviously not a reasonable answer, as one of us had come for work and would be out all day. She then said we would should find a locksmith the next day to cut another set, and pay for them ourselves. At this point we rang the manager who agreed that we should have her sister in law's keys and she disappeared, leaving the elevator door open, meaning that the neighbours on the landing top floor up seven flights or stairs were forced to walk up and rang the bell with understandable anger. This was not a good arrival. We went out to try to find something to eat and after wandering around for about half an hour found a restaurant which we later discovered was recommended on the instructions we hadn't been given. The next day, my husband went to his conference and I went out to do some shopping as there was nothing in the flat, no coffee, sugar, milk, etc - the first time I have been in an apartment that didn't provide these necessities. When I returned I could not open the door. I rang the manager again, and it turned out I had been given the wrong set of keys, missing the key for the front door of the apartment. She said she would come at once. About ninety minutes later she turned up with a working set of keys and a long series of complaints about the previous tenants who had apparently taken the keys and left things dirty, etc. I asked for a lightbulb for the bedside lamp which was not working and she told me the cleaners should have changed it. She then noticed that the hob was not flat on the surface and said the previous tenants must have broken that too, but she assured me it would work. She then left. I tried to use the hob to boil water as there was no kettle. The instructions were impossible to make sense of so I rang the manager again. She told me to switch off the electricty and try again and talked me though all the instructions....