CAUTION! BEWARE: STAY AT YOUR OWN RISK.
1) Our belongings were stolen by the cleaner employed by Wei y Keila
2) The WiFi (which was promised in the listing) didn’t work at all throughout our 6-day stay.
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On the day of check-in, the host allowed us to drop off our luggages at around 11:30am. As such, we arrived at the apartment at 11:30am, where we met Juan (their representative) and the cleaner who was cleaning the apartment (the previous guest just checked out at 11am). We then left our luggages in the apartment. Additionally, we also left 1 black bag and 1 green bag (containing food/snacks and personal care items) beside our luggages. When we left the apartment at around 12pm, only the cleaner was in the apartment. Juan left at around 11:50am. When we returned at night, we realised that our black bag and green bag was missing. We searched the apartment but wasn’t able to find them. We then contacted the host on 24 May (the day of check-in) about our missing belongings. At the same time, we also informed them that the WiFi was not working. We could connect to the WiFi (meaning the password was correct) but it did not work (we couldn’t use the Internet and had to use our own SIM cards to access the Internet). The host was slow to respond and only replied our question regarding the WiFi (they asked us to reset the router) and did not reply our question regarding our missing belongings. We tried resetting the router but it still didn’t work, and informed the host once again.
To keep things short, the host was slow in response throughout the entire 6 days. I often had to chase them to reply. Up till 29 May (last day of our stay, finally), the WiFi still was not working and we had to use our own SIM cards to access the Internet, incurring extra cost. Upon booking the apartment, we were promised that WiFi will be included in this apartment and had paid for it dutifully. Upon informing the host about the WiFi not working, they said they had informed the Internet service provider, but have not been helpful in resolving the issue.
Regarding our missing belongings, the host had checked their storage room containing lost and found properties on 27 May and had returned us the black bag. However, they did not return us the green bag, claiming that they do not have it. I did ask them to ask the cleaner whether she had taken it, but they did not reply to my question.
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It is strange because this listing is reviewed as 5-stars, but we had a very, very negative experience. Stealing is a serious crime and our items were clearly taken from us without our permission. We are devastated that our personal belongings were taken from us and we certainly hope that no other guest would face the same situation as us.