First of all Mercedes was very nice to us in general and we did not have an issue with her personally. But during our 6 month stay there were some issues.
When we arrived the Sofa was damaged and only a sheet was covering it. The sleeping sofa was not usable because some parts were missing. In addition to that there is no balcony like the listing says, only a small place for the washer and drier.
During our stay we were able so solve some smaller problems without major issues.
When it was time to give her the Keys back and leave the appartement everything was going well at First and we got our deposit back. After some days Mercedes contacted us that we supposedly damaged the aircon, TV, shower and sleeping Sofa. All of that isn't true. Especially the part with the sleeping Sofa was dissappointing because she showed us the already damaged Sofa when we moved in and claimed it was our fault afterwards. Addionally, the aircon was on and working when she came to collect our Keys so she knew that is wasn't damaged when we left.