Angeles was very accommodating and communicated well. We had to change our arrival time multiple times because of travel delays and issues and although we finally arrived at 2:30am, she was available by phone, very understanding, and her husband met us and gave us the keys. She left us with a set of instructions for the apartment and information for anything we would need. Her family lives in the building as well and she made sure to check up on us to see if we needed anything and were comfortable. The apartment was in a quiet area right by the metro station and it looked just like the pictures did.