While I did not personally meet Gemma & Alex, they were very responsive and had someone there to show us the place upon my arrival to the apartment. The apartment was clean and it was as pictured. The neighborhood is quiet, and the apartment is only a 10 minute walk or so from the metro station. Another great thing was the availability of the elevator (that saved me the trouble of bringing my suitcases up the stairs). Overall, I enjoyed my experience.