They met us upon arrival to make sure we had the keys and knew where everything was located. We felt very safe in that there is a key to enter the building, a key to enter into the foyer of 2 apartments and then a 3rd key to our unit. The apartment is very spacious and very clean. We were able to walk to Sagrada Familia as well as the downtown, trendy shopping area so from this location you really can get around quite nicely. We would certainly recommend this apartment to our friends and family.