We had a problem with the door which was with an electronic key connected with phone and wifi ( no battery you stay outside no wifi you stay outside ) we had a problem with the wifi and we stood outside all night . They sent us an agent at midnight who tried to upon the door but in vain ( he came without the keys which we couldn’t understand why ) he did not speak English it was so hard to communicate with him he tried so hard with the application but as there is no wifi he did not succeed to upon the door he got back to the office took the keys and came back to finally upon the door at 3 am . Than no call from the manager no excuses we requested a refund of that night since we have spent it outside anyway but no answer !!!!! Do not take the appartement without physical keys !!!! In addition the appartement was so humid and not healthy at all it has a huge problem of humidity