This apartment is overall very clean, but we did not have great communication with the host. We had a late arrival and spent an hour trying to contact someone at the number we were given. A different person texted us almost 2 hours after our arrival and told us he would be there soon--upon his arrival we were still charged an "after-hours" check-in fee. It was a miscommunication that could have been avoided if the management company left the phone with someone on-call, or if we had been sent this man's number instead of Aline's. We were told that the phone, attached to the contact number provided, was in an office that was closed. Additionally, the host is now trying to charge me 50 euro for a candle holder that was already broken and costs less than 5 euro to replace.