Pros: Isa and Carlos were very responsive, always got back to me about any issues very quickly. Location is very close to attractions, beach, restaurants, things to do. WiFi is very fast.
Cons: we had a lot of issues with electricity going out and turning off the heating, wifi, and hot water; sometimes we had to reset the breaker every 10 minutes. The electrician came multiple times and it seems like it might have been resolved by the time we left though. Bathrooms have a sewage smell, you need to leave the fans on at all times. There is also currently very loud construction going on right next door at the hotel that's being renovated.
Overall it's a great place if you are just staying for a short period and want to be close to lots of tourist attractions. I probably wouldn't stay again for a longer stay.