RENTERS BE AWARE, NEVER STAY HERE
We were offered a full refund only if we lie on the review and give it 4 stars or leave no comment at all. Now let me share what happened with our stay.
On the first day, we noticed that there was no bedding for the futon bed. We requested full bedding and only received a fitted sheet and a flat sheet. The throw pillows were tossed into pillow cases an no blanket was provided.
We noticed the AC was dripping and notified Florenza right away. We also reminded her that we needed a blanket for the futon. She said to stop using the AC and that she would have a maintenance repair man come take a look. She later sent a message saying it’s ok for now but that maintenance will be coming back the next day because they needed a part in order to fully repair it. We slept with the AC off because she never brought the blanket for the guest sleeping on the futon. It was uncomfortably hot, none slept well.
Day 2, Sergio came and drained the AC unit. He told us that we should have no problem using the AC. They both mentioned that they’ve had trouble with the AC before. We asked that he leave a bucket just in case. He said “ok, but I really don’t hunk you’ll need it”. We woke up in the morning to a stream of water coming down from the AC in the middle of the one and only bathroom. We notified Florenza again..She apologized and said she’ll send the maintenance guy again.
Day 3, the shower drain backed up and flooded the bathroom. When we called Florenza and asked for her to send someone she said she couldn’t send anyone and for us to use the mop and towels and clean it up. She then went on to say that we must have dropped something down the drain in the shower. To which I responded “are you serious, what on earth would someone drop down the drain in the shower. She continued to be rude in trying shift the blame onto us. She just didn’t want to be bothered with it. My wife spent 45 mins cleaning up all the water that flooded the bathroom and hallway out of fear of someone slipping and getting hurt. When my wife was done we got a text saying she was sending Sergio over again. We texted back saying DO NOT SEND anyone at this point because we’ve cleaned it up and we’re EXHAUSTED and going to bed.
Day 4, our check out morning, she texted saying let’s get into an agreement that you’ll give a 4 star review or no comment at all for the owner to give a refund. This is the only way the owner will agree to a refund.
Things break & water backs up, we don’t have an issue with that or would even complain about it. We have a problem with the attitude and behavior of the host.
Mainly Florenza.