Good information was provided before our arrival on how to reach the apartment and who to call to meet us there. We were met by Anna who showed us the apartment and agreed a check out time.
The location is excellent, however the apartment, which was listed as a "luxury" apartment when I booked it in February, requires renovation of the facilities and improved maintenance. We had to ask for extra towels (only 2 small ones provided for 2 guests) and light bulbs (lighting still poor even once 4 new bulbs were installed). This could be a stunning apartment and it is a pity that it isn't at present.