I‘ve been travelling and using Airbnb for quite some years now. Unfortunately, this Airbnb turned out to be the worst experience I‘ve had so far.
Reading the property description SweetIn offers a high-end service for their customers. This was not what we experienced. When we arrived at the property to the agreed check-in time, the apartment hasn’t been cleaned at all and was in a really bad condition.
We waited 30 minutes until the cleaning service arrived and waited another two hours until the apartment was fully cleaned.
Still, some surfaces were dirty and the bin full of hair has been left at our place.
When we texted the lessor via Airbnb, the communication became very standardized and long so that we haven‘t had the feeling that they fully understand our situation.
It took us half-a-day until our apartment was „ready to live“ and further shoppings of cleaning equipment (bought by ourselves!) to push the apartment to the standard they promised on their website.
Further, the communication with the company was slow and not Customer-friendly (we waited more than 24h to get a response to each email). It took us the whole week to come to an agreement which was not at all satisfying for us (reimbursement of 50% of the cleaning fee).
All in all, I cannot recommend this Airbnb although I am sorry for this harsh review.
I hope they will rethink their cleaning standard and customer service.