I have two different reviews for the apartment and for the owner, Ingrid. With regard to the apartment, it was clean, comfortable, and located in a very nice neighborhood. I did not have a good experience working with Ingrid both when I was requesting to rent her apartment (issues with 2014 versus 2015 pricing) and after I checked into her apartment. When I notified her the day I checked in that I was short one washcloth in the non en suite bathroom, she said she put two washcloths in the bathroom. She thought I was referring to the bath towels and she did leave two bath towels. I found the missing washcloth in the washing machine and I showed it to her when she came to the apartment on Monday morning. She also accused me of lying because she said I had more than six people staying in the apartment. I later learned she thought this because friends who were staying in a different apartment visited me and my guests and she assumed these friends were staying in her apartment. After Ingrid showed me how to work the TV remotes when I first got to the apartment, when I let her know I wasn't able to get the international stations because there was no signal on the cable box, she told me that contacting her about a missing washcloth and not getting the international stations on the TV was petty. I had one additional problem because the light in the bathroom that was not en suite started going out the second night of our stay. When I let Ingrid know I needed new light bulbs, she told me there were replacement light bulbs in the apartment, which turned out not to be the case. Although she seemed bothered about me contacting and disturbing her on Sunday, she did come to the apartment on Monday morning and replaced the two light bulbs that were out in the bathroom. She also showed one of my guests how to work the TV remotes so we could get the international TV stations. In summary, this was a very nice apartment and my guests and I felt comfortable staying in it the week we were in Barcelona. I did not feel that Ingrid was very customer service oriented because she wasn't helpful when I contacted her about problems my guests and I experienced during our stay. If she had responded to the problems without getting angry, it would have been a better experience for me since this was my first time renting an apartment in a foreign country.