When I first got there, the host was already waiting. I also needed to change my reservation and Gerard responded quickly, which made it an easier process. His communication was fantastic! I would ask a question and he would get back to me very quickly. He also recommended different restaurants and places which were terrific. The place is beautiful and the location is great, I was able to do everything and explore the whole city using bus and train. I also rented a car for two days and Gerard helped me find free unlimited parking, which saved me a lot of money. He explained the parking zones accurately and made navigating the lots much easier. I highly recommended adding this place to your list as it was a wonderful experience!