I wish I could give 5 stars because I was really looking forward to stay at your location. Unfortunately, that was not my experience. Arriving there, our room was not ready for checking, the nice lady was there still finishing up. As soon as we paid for the extra tax, the person we met and the lady left, as we walked to see the place, I found a tiny cockroach by the door that leads to the balcony, that was a surprise specially because the person was there cleaning. I ignored because I know it happens sometimes, and because it was outside I didn’t care that much. We also had problems with the toilet flush, the water kept going, and I wasn’t sure how to fix it, I contacted S. about it, and he offered to send someone to fix, but I wasn’t at the apartment and didn’t feel comfortable with someone going to the apartment while I wasn’t there with my stuff around. So I let him know I had closed the toilet water, so this way would not have any water waste. But it could let me know when the person was going I’d go back to the place and pack my stuff so the person could go there to fix it. Never heard back from him. Also, the amount of mold and gunk on the washroom window because of the shower water is, pardon my language, but disgusting. Before booking I saw the reviews of other people talking about the pillows, but I was hoping I’d not have to same trouble. The photos shows more than 2 tiny pillows on the bed, and that’s what we had. We stayed at the place for 5 days, and we were offered 1 towel each and 1 and a half roll of toilet paper lol so I had to buy more. That was definitely a bummer, having to spend extra money. Definitely I could wash my towel this way I’d have clean on to use, but also, not products was offered for the use of the washing machine. I did buy at the grocery store. On the last day, as I was to clean up the place to leave, i found another cockroach, a big one this time, that was smashed under the washroom carpet. As I was doing a last checking on the floor, around the bed just to make sure I haven’t forgot anything, I ended up finding the extra supplies, all the things I needed under the bed. Extra towels, paper towel…how we were supposed to know the items were there? No communication was done. Anyways, it really sucks that this was our experience, especially with the amount that we paid for the staying, plus extra few euros at the grocery store. I have ready the other reviews and should have followed it. The place is small, so I don’t think would be a huge cost to improve some of the quality of the service. The location is great. I truly wish I could give 5 stars, but this time was not the case. I wasn’t going to write a public review about it, because I know this is your business. But I also don’t think it’s fair with other people that rent the place expecting for a good experience and go through this type of issues. You read the reviews, tons of it, and people complain about the same issues and you choose not to fix. So I really don’t understand why you wouldn’t. Hope things can get improved and other people have a better stay than I did. The location is great and the neighborhood is pretty quiet and far from the noise.