DO NOT BOOOK with this agency!! I contacted AirBnB advising them to remove this listing from their platform.
There is NO HOST!! Bring HAND SOAP and TOILET PAPER with you!
CHECK-IN was horrible- we waited for half an hour on the street even though we arrived exactly at the scheduled time 3:30pm. A young woman, a college student, about 20-22 years old, who had a hard time speaking Spanish (she is French) strolled in 30 min late, gave us 1 key (there were 4 of us!!) and collected 30 Euro in cash for a “check-in fee”. This was on top of the visitors tax. Collected the money for not doing her job!
She responded online by the name Aline but she is not the one on the host photo. She is another college student.
BRING SOAP and TOILET PAPER! or you will have to walk 3 blocks looking for a supermarket where you can buy some. After a 10 hour flight, it was really exhausting to do that. No soap in the soap dispensers, no toilet paper, no shampoo! I was shocked! We waited for a half an hour for the lady from the agency to show up to open the apartment for us even through we scheduled in advance and were there exactly on time. When she came, she showed up the “dishwashing kit” and I was confused why she spent 5 minutes explaining it to me - a dishwashing liquid and sponge so we can make sure we don’t leave dirty dishes after leaving. When she left, I realized there was nothing else they provided - no water bottle in the fridge, no coffee (there was a coffee maker), everything was empty.
It cost me ONLY 8 euros to buy the items every host normally provides. They are THAT CHEAP!
I messaged the host Aline asking her to bring soap but it took her an hour to show up again, telling me “I don’t make the rules. It’s not me” “Well, you collected the 30 euro cash, and you work for them” I told her. She didn’t bring anything with her to help us.
I am usually a very flexible traveler and don’t need much to be happy.
Needless to say, this seemingly little detail, made us feel NOT WELCOME.
ONE KEY for 4 guests- this was really a problem because my kids and I wanted to go on different, separate tours during the day. Also, the kids went clubbing and stayed out late and I wasn’t able to lock the door because there was no way to unlock after. (old type of lock where you need the key from the inside)
SAFETY CONCERN- on our second day, I saw a note in the hallway from one of the residents that there had been 2 attempted entries in 2 separate apartments in the building a month before we arrived. I didn’t tell the kids but that night I slept with a chair propped against the front door.
The apartment is spacious, clean, nice furniture, plastic plants, plastic fruit but it feels SOULLESS, empty. It looks like a model home without any charm whatsoever. Bedrooms are small but there are 2 additional office areas that are not needed. It would have been smarter to have an extra bed there since it was cooler.
Hot at night! Bedrooms are small and stuffy. There is only 1 air conditioner in the living room and as much as we left all door open, it was hot in the bedrooms at night.
I am sure that the place would be a nice to stay if 1) they make copies of the keys, and 2) change the agency (the 2 20 year old college students) who run it.
As for the safety concern, that’s something AirBnB should investigate further. I live in San Francisco and don’t have a good reference for safety in a big city.
I have contacted AirBnB and have requested that they remove these unprofessional hosts from their platform.