After reading some bad reviews, I thought something similar would happen with my stay. But no, it didn’t.
When I entered my room it was impeccable (and I consider myself a very picky person). I was surprised, the staff are very polite and willing to help you always, very friendly. They speak English of course. The breakfast was really good. Quiet place, I slept very comfortable with the bed and pillows. This place is close to most places walking! Cathedral, Casa Batlló and all others. I am definitely very happy with this place!