Sofia was really flexible with our arrival, we could put our luggages down early, as we arrived. The flat is in a great location, we could visit several attractions by foot. From the airport we used public transportation to get to the flat, it was smooth with only a little walk. Sofia's instructions were clear. I did not meet her, but her mother who was kind and helpful, Sofia's responses were quick. Also, the water boiler, microwave and fridge is really useful! There were also shampoo, conditioner and soap, which is great.