Unfortunately, I had broken my ankle on the first day of vacation in Paris. I messaged to find out if there were any staircases I may have to worry about. The response was super quick, as always, and reassuring. Upon arrival, the instructions for entry were easy and accurate. The apartment was exactly as seen in the pictures and it was perfectly cleaned. It has every amenity you need for a vacation rental and then some. The next morning we saw Violeta in the office to take care of the taxes and she gave us some tips about Barcelona and offered to get a wheelchair for me if possible. A couple of hours later she called us to say she had found one. I would not have been able to see much of Barcelona without that wheelchair. She went above and beyond to make our vacation much more enjoyable and she was so kind to us! Thank you for a wonderful stay. we would definitely stay here again when in Barcelona!