Host messed up our booking dates when he was sending me offers. I questioned these dates and they turned out wrong.
So when we arrived at the apartment he said there was no where for us to stay. And was happy to leave us on the streets of Barcelona in the rain. 2 young girls. He wouldn’t answer the phone or respond to our messages like he said he would. When we spoke over the intercom doorbell he said he didn’t have to respond because we don’t have a booking - which we did.
He wouldn’t come downstairs and speak to us in person to sort out a solution. Made an inappropriate excuse that it was because he was half naked, and when asked to put on some clothes and come sort this out he said he could but he doesn’t have to and basically he’s not going to.
We no longer felt comfortable staying with him as this is a disgusting way to treat your upcoming guests and he is staying in the apartment with you during your booking.
Would not recommend his service to anyone.
Met some lovely ladies in the lobby who helped us get a taxi to a hotel, and they said themselves this isn’t the first time they’ve seen guests either kicked out early from his apartment or left locked out.
Save yourself the hassle and don’t stay here. If this was my site I wouldn’t want a man like this available to host guests.
But a huge Thankyou to Airbnb for all their help during this time, if it wasn’t for them we could’ve been a lot worse off. They are a super helpful business and they really do care about their users.