Summary: Apartment with great location and sufficient amenities but a severe lack of personal care and accountability due to the fact that it is run by a company ("Habitat Apartments") instead of a traditional home owner. Pros: - Very central location. The photos do not lie: Casa Batllo is right across the street from the apartment and in full, beautiful view. It was great being able to start and end the day with the iconic building in front of us. - The apartment is (mostly) clean and has some basic amenities including a dishwasher, washer/dryer, coffee machine, a few pans, dishes and utensils and a "welcome package" of a a small container of dish soap, cleaning cloths, 2 servings of coffee and 2 bottles of water in the kitchen. - Communication was prompt and professional over the AirBnB app...BUT when things went wrong, things got dicey aka bad. Let's get into the Cons: - We arrived at the agreed upon check in time and the check in agent met us a few minutes late. No problem. But when she arrived, she didn't have the key to enter the building. So she had to run back to the office resulting in us having to wait 20 minutes outside with our lugagge. - We were provided with ONE roll of toilet paper for a 3 night stay with 4 guests. That did not last long. - There was an intermittent stench of rotten eggs during our stay. We finally determined that it was the kitchen sink as the smell got much, much worse when we would turn the sink on. Putting a cup over the sink and opening windows helped but we would consistently enter the apartment with a dull rotten smell. - Considering how new and modern the pictures looked, there was wear and tear (e.g. yellowing stains on bed linens, sofa, and dishware). - MAIN REASON FOR THE LOW RATING: Unprofessional check out experience. Throughout the booking process and through the stay, I communicated with the host "Sito" through the Airbnb app who was prompt and professional. On the day of our check out (11am check out), the electricity to the entire building went out. Upon calling the office for help, we were told that the building had a planned electricity shut down from 9 to 12pm but we were given no prior notification. They kept pushing that this was "out of their control" (a seemingly practiced phrase that I heard multiple times throughout the convo) and kept saying that we still needed to check out at 11am. Only after explaining that it would be difficult to pack in the dark and near impossible to bring carry suitcases down the stairs with 70 year old parents and a pitch black staircase did they agree to let us wait until 12pm when the electricity would come back on and we would be able to take the elevator. At 11:15am, the door swings open and we were greeted by a man with...