The flat gets a five star review. The lack of communication and assistance from the corporate host gets a one star review. Hence the three star total for the review.
The flat - The flat is lovely and was exactly as described. The space was clean and comfortable. It was recently renovated and well appointed. The location is wonderful and provides easy access to metros, cafe’s, and shops.
The corporate host - Our biggest challenge with our stay was the inability to get assistance and lack of communication. We left messages via the airbnb app for three days that there was no heat in the flat. This was particularly concerning as we are traveling with an older family member and the temperatures at night were in the 30’s F or 1 C. We left a message on 1 April, 2 April, 3 April. When the team finally responded, the instruction was to simply press a button on the water heater…a button that did not exist. After spending a few hours back and forth, via what’s app (not on airbnb) a technician was sent to the flat and verified that there was no button, no heat, no way to make it warm. The solution was to give us a portable radiator for each bedroom. There are three bedrooms in the flat, but we were only given two radiators so one family member had no heat for our seven night stay. Finally, the morning of our departure, one hour before check out, the doorbell to the flat rang. Our family members were packing and getting dressed at this point. A man let himself into our flat with his own key and began walking down the hall. It was very frightening and unexpected. We reached out on the Airbnb app again to ask if they sent someone to our flat and no one responded. I am grateful that one of our group utilized what’s app to message the team, but am frustrated that it took so much effort to get responses and clarity. Be sure to get the number of the Key Apartment Group and use what’s app to communicate as they do not check the airbnb messages.