Amazing customer service. We travelled in 5 countries the past week and this was our best AirBNB experience. Joao began contacting us two days early and stayed in constant touch as we had several delays due to security strikes at the airport. He met us at the apartment, which was very clean, gave many excellent suggestions for shopping, purchasing metro tickets, groceries, wine and where to pay attention in certain areas. Also, and this was a biggie: he offered us free storage for our luggage after checkout so we did not have to haul our baggage around. The apartment was large and spacious, and included a nespresso machine. There were 4 adults and we had 3 bathrooms! We were traveling with many others and they were jealous of our experience as they were dealing with broken kitchen appliances, not enough linen, etc. with their hosts not responding. This is definitely the place to stay in Barcelona!