The apartment is in a great location, close to metro, beach and many places you want to visit. Two bedrooms each with attached bath was great for the four of us. The kitchen had the basics but we did not find any staples such as sugar, left over coffee or other condiments that we typically find in all the other AirBnb we stay in. It was almost as if they cleaned out anything left. We left sugar and coffee. Wonder if the next guest could take advantage of that or if it was cleaned out.
The biggest negative for us was that the air conditioning units in both bedrooms did not work. The one in the kitchen did. When we checked in on Sunday the process was so efficient that we did not check the units with the host that checked us in. Of course we didn’t think we needed to. Not long after we had checked in we noticed both bedroom units had error messages and were only blowing air. Not cold air just air. And the unit in the kitchen was working so we could tell what was right from wrong. I immediately texted the man who checked us in and he said he would contact the owner. I was contacted shortly after and they thought they knew the issue. I needed to reset the breakers. I followed their instructions but this did not work. I was told they would send someone out the next day to fix. I did not hear anything and even told our host we would be gone all day and it was ok to have someone enter the apartment. I was told that the fix could be done from the main unit and no one would enter the apartment.
Long story short the air conditioning was never fixed. I had to initiate contact each time I wanted an update. Our host was very apologetic but nothing was actually done. I complained and said the least they could do was give us a couple fans to move air around. I was told they would be delivered. That did not happen.
My biggest frustration was that we had no air conditioning, it was apparently not working when we got there, our host said “sorry” but we got nothing for the inconvenience. I asked about fans (they were not offered) and was told they would be delivered. That did not happen. I mentioned some sort of discount since we did not get what we rented as air conditioning was one of our minimum requirements.
I know all the other reviews are great, but unfortunately for the first time in all my AirBnB travels I cannot recommend this apartment based on the way we were treated. I feel that we were taken advantage of because I was too understanding at the beginning. Things happen I realize but at some point when you cannot deliver what you promise you need to make some sort of amends.
Did I mention this occurred during the two hottest weeks in Spain’s history according to the news? Air conditioning sure would have made sleeping a little more pleasant.