We arrived late as a result of bad traffic, driving from another city. That wasn't the best start as we had to organise parking within a rushed time and she said we had to hurry. It was quite stressful for both parties, along with the language barrier. Also I understand that this was mentioned further in the ad but we didn't know she stayed four stairs up and so when the buzzer went, we struggled to find the door (it had a different number system and there was 1 and 2 at every level, leading to further confusion - maybe we were just tired). We eventually found it when she shouted to us from upstairs. Olga then showed us the room, handed us the keys and left. We saw her later in the evening coming back and she smiled, asking if all was fine which we appreciated. Important to note that this room does not have air conditioning as listed - it is the adjoining living room that has it. It was quite hot in the room in the summer and it was quite uncomfortable trying to sleep that one night in the room (no fan). Positives: The room was tidy, spacious and clean.