There was a technical error with the airbnb website when we tried to book this location, and the site allowed us to book it even though it was unavailable for our trip dates. Jose immediately informed both us and airbnb of the unfortunate technical glitch, and he wrote me a very kind, detailed apology even though he did nothing wrong. (And of course airbnb reimbursed us and gave us a coupon for a future visit since the mistake was on their end.) So although I was unable to stay in Jose's place, I can say that he keeps open communication with his clients and seems genuinely kind and eager to help!