This was my first time staying at an Airbnb after my wife and countless friends have sworn by it. This place looks nice, but the host failed on so many levels. But the main issue was when the roof sprung a major leak, drenching the WHOLE dining room area, damaging my photography equipment, and effectively ruining my vacation. I contacted the host, and he was being responsive until I told him about my equipment being damaged. After that, I never heard from him, the agency he worked for, or Airbnb. Airbnb has been giving me the run around for more than a week now. I provided them with photos, video, and all the documentation they requested, but it's ridiculous that a major corporation like Airbnb finds it so difficult to resolve this issue. It's unfortunate because I was planning a family trip back to Barcelona, but I will never stay at a location managed by Sito or Habitat Apartments, or an Airbnb location. The way they have handled this situation is beyond just bad customer service. Basically, THEY TOOK MY MONEY, THE PLACE OR SERVICE WAS NOT UP TO STANDARD, AND AIRBNB IS TRYING TO BRUSH THIS ASIDE LIKE IT NEVER HAPPENED. They have yet to reach out to me about my damaged equipment, so I am working on escalating this on my end by pursuing legal action on Airbnb, and exposing Airbnb's resolution practices (or lack of) to several news outlets.