I really wanted to like this place. The reality was a little different. I hope this review is helpful for future renters of this place.
Major issues with the self check-in process. From the beginning, whole registration to the company’s website- AB management and pay tourist tax separately, I felt it was inconvenient. Then getting a digital key for my phone, it involved whole lot of effort. From getting the link to download their company app, waiting for them to activate the key before our check-in time, they did not follow up. I had to call twice to talk to someone at the company’s office to get the digital key which was very frustrating. My Airbnb message was not seen in time because they were having a busy day according to their response. It is clearly not a good “Self Check-In”system if renters have to stand outside of the door on a street waiting for their keys to work with luggages.
When we walked into the place finally, it clearly showed a lack of attention to details. Which is sad because if the unit is managed by a corporation with multiple rental properties all over Barcelona, I feel they should have better standards. Cleanness was definitely the worst I have seen. The living room floor was dirty to the point that I had to sweep with a broom myself. The bathroom sink was clogged so it didn’t drain properly. There was a black mold growing on the kitchen ceiling. Living room furnitures are dirty, sad looking and falling apart. The couch has holes, and the tables are scratched up and the legs were loose. And when I tried to communicate some of those maintenance issues on the Airbnb chat, I was told to file the issues on their website online in order to get a maintenance person. An extra process for renters to go through for simple maintenance problem that the manager didn’t check beforehand? Not necessary. Maybe convenient for the company.
I really hope these issues get improved. So much potential because the location is great.