Probably our worst AirBnB stay.
It starts with an additional 75 EUR for tax and a late check-in, while the responsible let us wait outside for close to an hour so it was past 22h so he could charge us more.
The apartment was freezing cold, extremely noisy throughout every night until the early morning, semi-cold shower, etc.
Electricity was down the first 24h. Since the door and the check-in is fully automatic, we could not re-enter the house anymore. Heating was also electric and we could not heat our babyfood. There was none / very late communication and no gesture or apology. We had to ask the neighbours ourselves to call the building’s agency to fix it since the owner and his employee did not reply. They left us with 3 small kids.
Shower is rusty and has fungus. Tiles sit loose and dangerous, bedrooms cannot be made dark,…
When we asked the last day to leave our luggage 1h later than the check-out we were not allowed.
They claim to be kids friendly, but this is not the case (no cutlery, no toys, no high chair,..).