ABSOLUTELY DISGUSTING , DISCRIMINATORY AND INCONSIDERATE COMPANY.
I needed to change the date of my stay due to an UNEXPECTED DEATH in the family, provided 1 weeks notice and PROOF. Instead of cancelling I requested to change my date to a time when the hotel is not even close to fully booked and would make up the balance of my stay.
The company is adamant they need to cancel my booking instead of allowing me to change the date. There is currently a whole month of availability on my requested dates. So they are effectively just stealing and THIEVES! They have no excuse not to be able to change it!
So far they have £400 of my money for a room and I didn’t stay in and I’ll be filing a claim with my bank because greedy Airbnb hosts have gone on too long!
I sincerely HOPE that none of the staff at Destination BCN ever have to experience a bereavement!
What a great way to ruin my favourite city! Thanks!