This apartment is just okay. We were late to check in due to an airport delay. We were charged a fee for this, which I understand. But, we explained to the property agent that we had tried to contact our host via Air BNB regarding our late arrival. She rudely told us that all contact had to through her agency, not the Air BNB host app, and gave a local number we could not have reached due to our foreign cell network. At no point in the booking process had our host explained that we would be renting this location through an agency. Be aware, once you book you're not really dealing with the Air BNB host any longer. Sito had also explained that we could leave our bags with him after checkout to see more of the city before leaving. That was a major reason for choosing this home. We tried to contact him multiple times to arrange this, but didn't hear back from him until well after we had to leave the apartment. The apartment itself is ok. It could use a deep cleaning. There was a cigarette butt on the floor, and the closet smelled like smoke. The curtains are dingy, there are scuffs and smudges all over the walls. It is also very drafty, which could be nice in warmer weather. The view from the terrace is quite lovely, and the building was in a safe area. For the price, we could've stayed more central and gotten better communication.