Luis was great! His assistant Allen was very helpful also. They went beyond to make sure we were satisfied and were always polite and welcoming. The location was perfect and the apartment was as described. Some toiletries were not provided (shampoo, lotion, bath soap, etc.) but the description of the apartment didn’t state that they would be. They did provide soap for the washer and dishes, and two bottles of water. I would definitely stay there again.