Out of the multiple Airbnb’s we booked for our group of 12 for a 21 day Euro trip, this was the one we were looking forward to the most. However, we were so disappointed when we checked in and the outside area and garden suite rooms were completely uninhabitable due to a mosquito infestation. Simply walking by the garden to open those rooms for the first time and all of us were stung multiple times and then again when the doors were opened and all the bugs flew out of the rooms. Then mosquitos followed us into the main house which continued to bite us while staying inside, although not as bad as the outside area. The bugs were so bad the three guests who were supposed to stay in the garden suites had to go check in at a hotel near by.
The worst part was we checked in over the weekend and communication from the Airbnb listing was incredibly poor. It took them over 24 hours to respond, despite multiple attempts to get in touch about the bug issue and other things (we needed more toilet paper, trash bags, etc. as the house was poorly stocked for us prior to check in).
Once we did hear back and the work week began again, we were told that the garden was fumigated weekly, but there is just no way that is possible. We, of course, understand outside areas have bugs. But this was an overwhelming amount making the space completely unusable. After a few rounds of communication, were able to get a partial refund for garden suites area which was refunded as the “extra persons fee” (applied if you have a large group). This refund didn’t cover the additional cost incurred of having to book a hotel but was appreciated and did help offset that extra cost.