First up I made an honest mistake of booking the wrong date. I have ADHD and can often make these kind of mistakes, especially as it was late when I booked it.
From my first interactions with Karla, she was v unhelpful not providing clear directions to the hostel, and treating me very rudely when I called her up tired and with little battery left to find the hostel.
When I actually arrived at the hostel, she was nowhere to be seen. So I thought not would be ok to go to the bed as I was extremely exhausted, having done a week at a festival previously with little sleep.
Imagine my surprise when I was greeted by an extremely angry host, who shouted at me repeatedly (around several times) that I shouldn't have entered the room, and that another customer was coming and she had to clean the sheets.
She was completely oblivious to the fact that I was clearly distressed with nowhere to stay (I ended up sleeping outside the airport). I kept telling her it was an honest mistake, but that had no effect and she kept shouting at me.
As a result I started crying and had a panic attack, leaving the hostel extremely depressed and anxious that I had nowhere to go.
The only only good thing was that the other kind customers in the hostel took pity on me, tried to help me find a room and suggested I slept at the airport.
The only other good thing I will say is that Karla eventually stopped shout g at me, and also found my glasses for me. But aside from that it was an extremely distressing experience, and I hope that she addresses her communication issues (I also write to her and she wrote back in Spanish) and people skills asap, before she causes other people distress.As I wouldn't wish her treatment on my worst enemy.