The neighborhood was great... it was easy to get to the areas with attractions we wanted to see The main issue was not knowing there was only 1 air-conditioner so trying to sleep well at night in July was the biggest challenge. I'm sure the freezer was taken care of by now and I'm hoping he has corrected the weak air-conditioner and water problem. We have stayed at vacation homes and condo's for 25 years and own 4 of our own so I know it can be a process to get everything as expected but air-conditioning was a top priority for our group when booking as we heard Madrid would be hot and it was very hot.