Our experience at Barcelona for this property started on an extremely negative and bad note which left a very sour taste in my mouth. I had requested the host (Lorenzo) for a early check in as soon as I booked the apartment which was about a month and half back. Lorenzo told me that he can only confirm the same closer to the check in date. 4 days before check in I sent a message asking about the early check in and he said yes. His next question was what time am I expected at the apartment. I told him that my flight from Portugal was landing at 9:30am so I should be at the apartment by 10:30. All these messages were exchanged through Airbnb and hence there is clear proof of the same available.
We reached the apartment at 10:30 and the keys didn’t work and we were very surprised. We called up Lorenzo thrice but he didn’t pick the phone. Then we called the office number provided to us also thrice and there was no response. We were standing outside the building in the cold with very heavy luggage as we had just come from a long trip to Portugal. Finally on the 4th attempt after 20 minutes, he picked the phone and said I never confirmed the early check in. He casually said we should go somewhere close by as the apartment is only available at 3pm. I tried explaining that we have a lot of luggage and can’t go and he confirmed on the msgs through Airbnb for early check in. His casual behavior and response to our plight was very unprofessional and I told him so. Shockingly instead of apologizing he lost his temper and started shouting on the phone. He said he will check what he can do and call me back. We waited for 15 minutes but there was no call back and he also refused taking my calls. Instead he started sending me msgs over Airbnb saying he can only activate the keys at 3pm. While all this is happening we are standing in the cold outside the building with our full luggage. After a lot of requests, he agreed to allow us to keep the big suitcases in the apartment when the cleaning ladies arrived. he initially categorically said no to that also despite the situation we were in. We finally got the apartment at 12 noon after a lot of back and through msgs. I have to highlight here that he didn’t have the decency to call back or pick up my phone when I was calling him. His behavior was shocking and totally unprofessional. If I had to rate this apartment only on his behavior I would give zero stars
Coming to the apartment now. The apartment is very beautiful and clean and looks exactly like the pictures shown. Our mood lifted once we entered the apartment after the horrible experience with Lorenzo. However there is one major issue with the apartment. The walls of the apartment are very thin and I repeat very thin. You can hear the next door people talking / shutting the door / playing music and even when they are using the bathroom. I am not exaggerating. We got up early every morning because of the noises through the thin wall.
Overall I would say that the apartment is nice and beautiful but I am pretty sure that you can find better options with less disturbance for the high price we pay for this apartment. There is no way I would stay in this place again if I had to come back to Barcelona.