The email contact with Willem and his team was very good. The location of the apartment is excellent. The apartment is very nice, with wimdows and terrace overlooking the inner courtyard - thus very quiet and you can hardly notice any street noise. Both terraces are great and my kids loved them. The apartment itself was OK, although a repaint of walls could be considered in the nearest future as well as dry cleaning of some of pillows or blankets as they had some stains. The kitchen lacked some basic staff as washing liquid for dishes or sugar. Overall we were quite satisfied with the place and our stay there.