We arrived at the apartment at 16.30 (we had given flight details to our host and said we expected to arrive around 17.00) there was nobody at the property. I tried to phone our Mar but she didn't respond. After the third attempt, I called Airbnb and they contacted her. She messaged to say her daughter was on her way but stuck in heavy traffic. She arrived at 18.00 without the keys! She said she had brought the wrong keys and we would have to wait for her mother to bring them, she would be about 20 minutes. Mar arrived at 19.10. We had been waiting for over two and a half hours with my mother who is almost 80 years old having to sit on a step. I expected her to call or message the next day to apologise and check we were happy with everything else. We didn't hear from her again.
The apartment its self was spacious, convenient for local transport and the roof terrace was lovely however it could use a little TLC.