Check in : flat is not cleaned until 19:45 , we have arrived at flat around 6pm, only got information about the flat is not ready after we arrived .
Unusable Kettle : the kettle is unsafe to use , too much impurities floating on the water, even after few washes of the kettle .
Communication : poor communication skills for the management company, unprofessional customer service .
Check out : despite the check out time is 11 am , the cleaner knocked our door before 10:30 am .