I will start by saying that the in-person staff here is so kind! We had a very unique experience in which the air conditioning went out for the entire first day and night of our stay… and it was HOT in our room. We were unable to sleep because it was so uncomfortable.
My 4- stars is due to the kindness of the staff. I take issue with the hotel chain itself. There has been no effort to reconcile the situation until the writing of this review. We paid a premium for the comfort a place like this offers instead of a traditional AirBnB, and were not given the hospitality to match. Even a cold bottle of water in the midst of that experience would have been a kind enough gesture for me.
Place was clean and decent location. And, again, kind in-person staff.