rude responses on phone calls, and did not send out engineer to fix blinds for over a day, so we lost access to the balcony (the main reason we bought this apartment) for a day and a half of our holiday.
we then had this blamed on us by the rude tendency staff but when the engineer finally came out he said it was a fuse box problem, NOT us. we were disgusted by this treatment and believe if you invite someone to your home you should make sure everything is in working order and especially don’t blame the tenant before even looking into the problem.
we lost access to the balcony for a day and a half, so i believe we should be entitled to a refund seeing as we could only use half of the apartment and it was dark in there with no natural light for a day and a half due to the blinds not working.
also get a better electrical system as when we were trying to cook all of the power kept going off so we had to pay for food every day.
we also were told lies about the location of the apartment, it is not “5 minutes from the centre” it is 20 minutes away, so we had to pay for taxis every day.