It's just a bit difficult to handle. check in is at their office, so you have to get there and get back to the BnB. I had to drop the key off at the office as well, across the city. So, while having my ill mother on vacation, I had to take her to the office and back to drop off the key. This is a lot to deal with when people have just arrived from the airport/are heading home. I'm used to hosts that meet at the residence, and a quick/easy check out (leave the key on the table type deal). It is also really expensive for the area, there is much cheaper near by on booking.com (literally 3 buildings over for half the price) I think all in all, it's very clear that it's run by a realty company and not by a private owner.