Where do I start with this review.. initially Catherine was a good host and she answered all my questions quickly.
I was at the flat at the time I said I would and I was left waiting outside for 20 minutes before the assistant turned up.
The flat itself is a good size with multiple rooms and 2 bathrooms.. and the kitchen was fully stocked. Flat is near to the metro and with shops and restaurants nearby. Please bear in mind all bedrooms are facing the main street of Para Lell and with super thin walls it is very noisy at all times of the day.
Checkout was at 11am but the assistant came at 10am whilst we were having breakfast and barged into the flat and proceeded to look at all the bedrooms and started to ask why we used the other bedrooms when we were only 2 people.. we said we paid for the whole flat so I can sleep wherever I wanted.
I contacted Catherine and she was very apologetic. A little while later, I assume she had a conversation with the assistant and the story changed.. the assistant claimed she saw 4 more people leave the flat which was a blatant lie.
After texts back and fourth with Catherine she emailed airbnb and I am pleased to say they confirmed that she had absolutely no evidence to base her claim on and that it was clear there was only 2 of us there.
I am disappointed that the assistant lied and they felt the need to ask for additional money based on nothing.