We initially had to change our rooms as we discovered a pretty large amount of black mold in the corner of our room (which we made no complaints about, except seeing if we could be moved). One of the desk staff was a bit surly in telling us we should have contacted him sooner, but assured us we could have a room change the following night. The next day we check in with the same staff and he gives us our room key telling us it’s room “202”. We go to room 202 and the key doesn’t work- but we looked at the key card sleeve and it said “207”, so we thought he must have misread the card, so we opened 207 and found someone else’s belongings in the room. I go back down to the lobby explaining it was the wrong key and the staff member becomes erratically and inappropriately angered with me for opening up room 207. I explained to him that was the number written on the card, and he continued to harass me telling me I should not have done that and wanting me to admit I made a big mistake. The hostility was nothing I have ever experienced, and I’ve stayed at hundreds of hotels in my life.
I want to make a note, this is a problem with one staff member. The other front hotel staff were incredibly nice and helpful. This man was skinny and tall, and dark haired. I’m sure you are aware of this persons behavior, as it can’t be their first complaint against them.
Thanks for your time.
Best,