In the lead up to the holiday, the host was very patient with all our questions and always responded promptly. A lady was there to greet us and although she didn't speak English, she was very friendly and efficient. The apartment was clean and as shown in the photos. It was close to a bakery, supermarket and metro stop which was great, but very noisy in the early hours which made it difficult to lie in! All in all though, a perfect base and we had a wonderful holiday!