We booked same day from London and arrived several hours later. We had to wait 2 hours to be let inside the condo at 7:30pm. Two days later when we were to leave, we requested a checkout of 12:00 but they were inside at 11 exactly and had moved our things, getting ready for next guest, we arrived at 11:20am to collect our things. Very unprofessional and unacceptable. The place was good otherwise.