My family and I stayed 4 nights at this beautiful apt. in the heart of Gracia. Perfect location if you like to be in a trendy area sharing spaces with locals and not with tourists. Full of nice bars, stores and restaurants.
We were welcomed by a very nice girl who showed us the house and was very kind in giving us suggestions on the area etc… Though it seemed she didn’t have a lot of knowledge neither of the house nor of what we needed to know in the house, i.e. where would our 3rd child slept if I hadn’t asked were the linens were? I don’t blame her at all as it wasn’t her fault. The house is managed by an agency and apparently she wasn’t told enough about what to say. The general feeling was that there was no “human touch” in the house, meaning that nobody lately lived the house and knew what it needed, i.e. the night table was wobbely, the iron was in a drawer leaking water, there was a funny linen in another drawer of the mane bedroom that nobody knew why it was there, the shower curtain fell down as soon as we touched it, there is a beautiful terrace but with no light for the evening (no battery on the chain light under the umbrella and no candles in the candle holders). Basically a lack of attention of guests basic needs.
Nothing of all of this would have actually mattered to us (to be improved but not fundamental) if there wouldn’t have been a problem with both portable air conditioners and the total lack of assistance from the agency. They basically didn’t work as conditioners but only as fans making a lot of noise. At the end they just needed a refill of water but nobody seemed to know at the beginning how to resolve the problem. The girl tried to call the agency, and me too, several times but nobody ever answered if not only the next morning just because we tried again, not that they thought to resolve the problem as first thing in the morning after all those messages, calls or airbnb texts!! This is totally unacceptable in a airbnb community. If there is an emergency the host has to try and resolve it asap, and never abandon the guest like that.
A very good plus: the house was perfectly clean.