Ana was helpful from beginning to end. She contacted me immediately as soon as I reserved the room and answered any questions I had in the build up to the holiday. She told me exactly what to do when I arrived in Barcelona and she met us promptly as per our arrangement (outside the apartment). She gave us tips about keeping safe;being vigilant on the metro etc. She also offered to take us to the airport if we required a lift. She met us exactly as we planned on the day of departure and everything ran smoothly. She was also helpful in pointing out local grocery stores; nearest metros... things like that. The aparment was exactly as we expected from the photos (very nice, clean, spacious) and the street was very pretty (the balcony has some great views and either way you look the street is lined with huge trees). Overall, I would highly recommend Ana's apartment and would certainly stay there again.