We went for a 3 day family break, 2 adults and 2 children. The apartment was perfect for us, great to have such large terraces, fantastic views, great airflow through the flat from the front and back terraces, all the facilities we needed for washing and cleaning up.
Comfortable and lived in rather than super smart and antiseptic, which allowed us to treat it more like a home from home (and which is what you need when you have children).
The location is also great … it is quiet and away from things, but we walked to the beach and to the old town easily from there. Lots of supermarkets and cafes around there too, especially Juice Dudes just down the road where we managed to get some vitamins into them and make them think they had had a treat at the same time!
We didn't have much contact with Giovanni (through our own choice), but the contact we did have was good. I am sure that if we had wanted more recommendations etc or if there had been a problem, he would have responded quickly and helped out.
We did a motorbike and sidecar tour of the city with Brightside which was fantastic … the kids loved it and we got lots of recommends for restaurants etc. Expensive, but well worth it.