Upon arriving at the apartment we noticed that the washer door was stuck, the next morning we informed Eva of the situation and she asked us for photos of the washing machine and the model, information that we sent immediately, informed us that she would send a technician to solve the problem We asked if we should wait for the technician and he said no. When we returned late at night we returned to the apartment and noticed that the washing machine had not been fixed, causing serious damage because we were traveling with 4 children. Eva could tell us during the day that the technician would not go and have tried to solve the problem in another way. Finally Eva informed us that she could not send the technician because it was up to the owner to contact the warranty department of the washing machine. Which means that if you have an apartment, it depends on the owner speaking with Eva, she informs the owner the owner speaks with the guarantee, the guarantee again with the owner, the owner with Eva, to know if it is possible solve the problem. Keep in mind that this happened during the week, a weekend should be much more difficult a response for any eventuality.