The man who checked us in was super friendly and spoke great English. He walked us through the apartment and showed us how everything operated. The flat was just as appears in the photos; very spacious and clean! It is on the ground floor which is convenient, and off to the side a bit down a quiet alley so there was not too much street noise. We had a problem with the drain in the shower (not draining). I called the office and they sent someone same day to fix it. This location is perfect for really anything you want to do in the city. I would stay with Click and Flat again without hesitation!