As everyone says, Oliver was very helpful and knowledgeable with regular check ins to see if everything was ok. The apartment is in an excellent location - far enough away from the chaos of the busy, noisy centre to be in a quiet location but close enough to walk everywhere (which we did!) Apartment is old but spotlessly clean with almost everything you need. It could do with some new, more plentiful towels and the kitchen needs a set of sharp knives and perhaps a dishwasher. Also we couldn’t work the blinds in the main bedroom and curtains let all the light in. There is only one, functional shower. Saying that, we had a great time and would recommend staying here.