Our experience with Jose was terrible. We sent him many messages before arriving and he didn't answer. When we arrived at the property, he did not welcome us
After we complained at Airbnb, Jose called us, he gave the excuse he didn't know about our reservation, which was already payed and confirmed with Airbnb. He said was arriving in 20 minutes. No show. We called him and he said he'd take more 20 minutes. When we complained, he was not polite at all. We cancelled our reservation after 2 hours waiting and Airbnb reinbursed us and we went to a hotel.