It wasn't the property's or Esther's fault, but the elevator was taken out of service for repairs on Monday afternoon and still wasn't repaired when we left Wednesday afternoon. Esther and a friend came to help us get the luggage downstairs. It's 101 steps! Other than that, it was great. Esther helped us line up a driver for an out of town trip, got us a big taxi for the ride to the train station, and checked in with us periodically to see if we needed anything.