My friends and I traveled to Barcelona for a long weekend trip. This was one of my more challenging Air BnB experiences and does make me reconsider using this website again. First, Ola is a large property management company (they manage the entire building and others), and they require you to download their app (which has quite a few bugs). You also have to go through an additional security check process even though you've already completed that with Air BnB. Communication with Ola was very difficult as well, I'm not sure if it was a language barrier but the entire process was confusing and required a lot of back-and-forth.
To make things worse, on Sunday the electronic key (within the app) stopped working for close to 24 hours. Rather than notifying all guests of this issue, we were forced to find out on our own. We called the emergency number and rather than saying they would do everything possible to get us in quickly, we had to call back multiple times, and they still refused to deliver the temp keys to us - we had to take the bus to one of their office locations where we ended up waiting for another 20 minutes.
Overall, it wasted about 3 hours of our day. I will likely never stay at a property that is managed by Ola again. The actual house was clean, but I don't think all the additional logistics and stress were worth it.
The place was clean and looked as advertised, but like so many other Air BnBs nowadays had only the bare essentials. There were 2 small rolls of toilet paper, so we had to buy more. There was a coffee machine but no capsules for coffee. The hair dryer was perhaps the nicest thing in the place.