Both Victoria and Barbara were super helpful and friendly. We did have a bit of a miscommunication with the check in time, but that wasn't a problem for me. The apartment was nice and easy to get to, the metro station was a quick walk away and the balcony is definitely a nice spot to relax in the evening. The room did get quite warm at night but Victoria was very helpful with bringing a fan and making sure I was comfortable. Would definitely recommend staying with Victoria.