the apartment upon arrival was in a terrible state, although in the description there were beautiful photos and it was indicated that it was new. the cabinet door in the kitchen was broken on both sides, the hood did not work, rust was leaking from the iron, the sinks were clogged, part of the kitchen was greasy, all the bedspreads and pillows stank terribly, there were dirty stains on the walls. Carlos, who gave us the keys, suggested that we sign an additional contract that the apartment is new. When I showed him the drops of sticky fat in the kitchen and the whole picture, he began to say that everything was OK and it was not dirt. We were outraged. After I sent the photo to Airbnb, the agency sent us cleaning and craftsmen again to fix the hood and closers in the locker, which were broken. We spent half a day in the company of masters on account of our day off. As an apology, they sent us additional cleaning in the middle of our stay.