We had asked before making the reservation if it would be possible to do a late check-out at 18pm from the flat as our flight home very was departing late in the evening. Upon arriving we were told that we had to leave at 12 even though​ we had a prior agreement on the late check-out.
After writing a complaint, we got offered to change accommodation but no information about it at all. But since we were only there for a short 3 day stay, changing accommodation would take away from the little time we had so we declined.
We also asked about what would be provided and got informed that "toiletries" would be included and on arrival only a hand soap was available and nothing else. Since we had not brought any for our self, we had to start of by shopping for those things.
So it feels like everything I have checked directly with her, she either didn't honor or weren't accurate. So she left us in a really bad place, having to check-out 6 hours before the agreement we have made.