I had last minute trip booked with my friend and Joseph was VERY accommodating despite a few complications and miss communications I had when booking. Im a very laid back traveler and the original room I had booked wasn't ready when I arrived but he upgraded me to a bigger room which was more than enough for me. He greeted my upon my arrival into Barcelona with coffee and pastry and a place to change and clean up and leave my bags till the room was ready. Once checked in everything from the room, to the kitchen, shared space and bathroom was CLEAN, which was a huge plus. The toilet was separate from the bathroom which was a little odd but never found it to be a problem even when all the rooms were booked. Joseph did an excellent job with communicating with me and making sure I was a top priority guest. Good location as well.