CANCELS RESERVATION 2 HOURS BEFORE CHECK IN. Do NOT book with them! SERIOUSLY I had my reservation 2 months prior to my trip. So I land at the airport, call them to arrange check-in, and that's when they inform me that the apartment is not available, as it had "maintenance issues" since last week that would not be ready for another 2 weeks. THEY KNEW A WEEK BEFORE I ARRIVED and just didnt let me know. They offered to change my 2 bedroom reservation to a studio, but would "Give me the same price", and only for 2 days. I would need to find another host halfway through my trip. HOW NICE OF THEM. Adittionaly, we had this conversation via phone, so after a couple of hours, when I didnt see the reservation canceled, I called them 5 times. Literally, asking them to cancel it so I could get my reimbursement and book another place. Turns out they were having "isses" with a code. They waited until midday the NEXT day to cancel it. So I could not get the reimbursement first, and couldn't even use the Airbnb coupon for them canceling last second. HONESTLY THEY DO NOT CARE ABOUT YOU AND ARE THE MOST TERRIBLE HOSTING COMPANY.
Honestly, just kick em off Airbnb.