We were offered a different apartment since our was not cleaned and ready at the promised time. We accepted it after looking at the different apartment but came to regret the decision. The apartment we booked looked to be remodeled and bright but the one we ended up in was old and did not feel clean. To be fair, we were given the chance to wait for the correct apartment to be cleaned but after traveling a distance, I needed to get my family checked in ASAP. The office staff was very nice and I did not bother to alert them about our disappointment with the second unit since we were there for a relatively short stay.