I haven't had a bad experience at AirBnb until I booked this listing. And it wasn't just bad, it was terrible. It surprised me because I remembered seeing good reviews, but it turns out I didn't dig deep enough. I encourage you to look at the reviews carefully. At first, Anna was unresponsive - it took her a month to respond to my first message. When she did, she only communicated the bare minimum. I arrived at the location about 30 minutes early, continuously updating her about my location. Anna said she would be there 'soon'. She kept me waiting for an hour since I arrived (30 minutes after our original meeting time) without any heads-up. She then told me we were going to a different address, promising the place is 'just around the corner' and nicer than the original booking. At that point, I remembered a recent review mentioning something about a move - the review was great so I thought, oh well, if it's right next door, and the other guest was happy, it's not a big deal. The place was in fact 6-7 min away. I told Anna I wish she told me about the change earlier so I could wait there directly. I had several pieces of luggage, so it took extra time, effort and stress after a long flight. She brushed it off, saying 'it wouldn't have made a difference'. The apartment was messy. Anna said this was because of her recent move. But although the room itself was decent, the secrecy, poor communication, and not being mindful of my time led me to tell Anna I didn't like what was happening and that I wanted to leave. She went from smiley to defensive and rude. I asked for a full refund. She promised to return my payment, assuring me I had nothing to worry about. After I left, she messaged me telling me I was too proud and that she would welcome me back if I changed my mind. I told her I filed an official request for refund to AirBnB. Since then, she hasn't responded to my messages and hasn't refunded me. It's been 6 days. I'm in the process of settling this with AirBnB. When people try to be kind, fair, and transparent, even a messy experience can be a good one. We're all human and I'm happy to find common ground. But Anna was not only disrespectful, but deceitful.