Arrate was always helpful and avalaible for us. She kept in touch really well. The apartment is really beautifully decorated and has an amazing terrace. It is really unique place. The location is really good as well since the metro station is 5 minutes away. Kitchen has all you need. We would have liked the apartment to be cleaner than it was. Also a light sleeper might have a slight problem with some noise on the streets. Other than that we had a great stay.