We booked with Richard and Roger but unfortunately we couldn’t get to Barcelona as Ryanair cancelled our flights.
They had not sympathy on this exceptional situation, and took advantage of it charging anyway the full amount of the stay. They advised us to cancel the booking so they could book the house to somebody else and ask the refund to Ryanair. They said if Ryanair wouldn’t refund us they would process the refund from their side. When I told them Ryanair was not going to refund us they didn’t reply anymore. Very unprofessional from their side. I would not recommend to deal with them!