We all had mixed reviews about this place- first off, we were contacted by Patricia asking what time we would be arriving- I told her our train terminated in Barcelona at 11 am, and that we would be by the apartment around noon. Patricia asked that we text and email her when our train arrived, which I did, yet even though we arrived at the exact time I discussed, we still had to wait a while for her to meet us at the flat. She mentioned that the flat was being cleaned and to leave our belongings in the front hallway. The flat was a tad smaller than expected-We had left a towel that we used to wash our hands on one of the suitcases, and then a charger and power adaptor plugged into the wall behind the other suitcases. When we came back after the flat was done being cleaned, both items were missing. I texted Patricia asking about the charger, and she said the maid would bring it by- she never did, but luckily my fiance saw the maid USING the charger in the flat across the hallway- when he asked for it back, she giggled but didn't apologize. Afterwards, when we noticed that the towel was gone, i texted Patricia of that issue as well. I didn't get a response back from her until after we came back from sightseeing- she said that she came by our apartment and that no one was there, so we could pick it up from her the next day..why she didnt give us a heads up before she came to make sure we were there boggles my mind. I explained to her that we were leaving in the morning to which she said "you can have someone pick it up after 9 am." First off, if i knew someone in Barcelona, we would not be renting someone else's flat.. Secondly, it was extremely off-putting and unprofessional to, after admitting making a mistake twice, not be accommodating and making sure your guests are given back personal property that was taken out of their apartment. At this time, I would not recommend.