*Please read this review if you are thinking of staying here so you can make an informed decision about booking this listing!*
Our experience at this AirBnB was extremely disappointing and frustrating. We found it to be extremely overpriced for what we ended up getting.
Each of the pictures has a caption saying that the actual layout of the room might differ slightly from the pictures. The differences in our apartment were NOT slight at all.
- Our terrace was completely uncovered and exposed, facing on one side towards blocks of apartments, meaning that there was zero privacy on the terrace. We were also in Barcelona during thunderstorms, which we thought wouldn’t be a problem considering the terrace pictured had a solid roof and sides. Ours did not, meaning it was completely unusable and soaking wet for parts of the trip.
- The bed area was away from the window and blocked off from any natural light coming in by the sink area (unlike the pictures), making it dark and nowhere near as pleasant as the bright bed area pictured in the listing.
- The largest common area pictured—which we were excited to use—was actually in an entirely different building down the street. This was not specified in the listing.
- The iron and ironing board (listed falsely as amenities for this apartment) were communal for the other guests (total strangers) staying in the building. This meant that they were unavailable for the majority of the trip.When I asked the host about this, they casually explained that they were in use by another guest, seeing no issue.
- The room also feels a lot smaller than it looks in the pictures
We also had a large issue with the luggage lockers. We used them after checking out on our final day, but when we came to open them, one would not open despite us putting the code in correctly. We contacted Numa as we urgently needed to catch our flight and they told us that they did not have a master key and we would have to just wait until they figured something out. During this time, I went into a communal draw in the building (available to EVERYONE in the building) and found the master key, which unlocked the locker. The three issues here are:
1. The key was accessible to anyone in the building, meaning our luggage was not safe or secure at all.
2. Numa were totally unhelpful over text, telling us they didn’t have a key even though we found one shortly after being told this.
3. The locker broke—if we had not found the key, our journey home would have been a disaster.
Our attempts to get a partial refund were repeatedly refused by the hosts. They are only available to message over text and, after a while, we just kept on receiving what felt like copied and pasted/standardised responses to our very valid questions and complaints. This company is well aware of how misleading their listing is, but their customer care team will repeatedly put the blame on you for not reading the listing properly. This is not fair considering how the ‘slight’ differences they warn you about are not slight at all.
Overall, if you are thinking of staying here, make sure you are aware of how much the room might vary from what is shown in the pictures, the nicest pictured common areas might be in a separate building, you may have to share amenities with strangers in the building, and any attempts to interact with the host will feel impersonal and frustrating. Also, your luggage is not safe in their luggage lockers, so I suggest you find an alternative place to keep them safe.