Before I booked this place I asked the host to guide me about how bad was the parking situation in the area. She responded that there is public parking and she gave an address for one. We came with a rental car. I told the host my expected time of arrival according to the GPS. Guess what? The traffic was terrible and the address she gave me for parking was so hard to find. We were so stressed trying to park somewhere. The host called me 2 hours after my expected arrival, around 08:00 PM. She told me that if I don’t get the keys in 15 minutes she would leave me without a room. She told me that a 20 year old girl was waiting for us for a long time. She yelled at me and she was so rude and inconsiderate with us. The experience was terrible. Starting with having bad directions to a parking lot, being threatened to be left in the street with my three kids, no toilet paper, an enormous cockroach in the dining area, no hot water for the last two days, and the television just has some basic cable service. No smart TV. The place is old and outdated; it looked clean but smelled dusty. The host just cared about herself and her young helpers. The worst host and person ever. I am so disappointed!!!