I've stayed at so many wonderful airbnbs, read through tons of reviews before booking, and I've never had a bad experience until now. This apartment was, unfortunately, very disappointing during the week-long stay that my mom, husband and I had there. The first red flag should have been the communication by email and whatsapp (rather than the airbnb app) with the property manager (not the host) - that's on me, now I know better. The positives are that the apartment is conveniently located, very spacious, and the painted ceiling is beautiful. We were there a week, so the other positive for us was the washing machine. The negatives started when we arrived. The property manager met us there, but she was not very friendly or welcoming. Two comments that stuck with me were, "Oh there used to be a map here, but I guess it's kind of broken up now," and before she left, "I hope they don't give you a hard time." What?? Twenty minutes later, extremely loud hammering/chiseling/banging noises began from the apartment directly below. Turns out it was under construction. It was so loud it sounded like the banging was in our walls, and it was throughout the apartment. We found a notice posted on the door of the apartment below. It was dated a week before our arrival, but the host said he didn't know about the construction. The work didn't occur on the weekend, but it was unbearable to be in the space during the daytime on the weekdays of our stay. After some back-and-forth with the host, he agreed to a modest partial refund, which we appreciated but didn't feel adequately compensated for the time when the apartment was rendered unusable. This was the biggest disappointment, but there were other things worth noting. While it was evident that sinks, toilet, and counters had been cleaned and linens on beds replaced, overall the apartment was scuffed up and dingy. There were scuff marks on the walls, doors, and sofa, and a handprints/grime on the sliding window shutters and doors (tacky brown residue from lots of hands over time). It appeared that the place hadn't had a deep clean in a long time. The floor had been vacuumed, but it didn't seem like it had been mopped in a long time (feet turned gray walking around on it). Bathroom towels (originally white) were old and gray with age - definitely time for a new set, and perhaps more than one towel per guest? Shampoo/soap was listed a bathroom amenity, but there was only hand soap at the sink. Pillows were very thin and there were no extras other than decorative throw pillows (which were dingy, and I wasn't confident they were the type of thing cleaned between guests, so I didn't want to sleep on them). Multiple light bulbs were out. The kitchen had one towel and no paper towels or napkins, which would have been handy. The listing is a non-smoking apartment, but the place...