Montse was extremely helpful and welcoming upon check-in. Our flight was delayed by an hour but Montse did not have a problem with that! She gave us lots of helpful tips about Barcelona and a map with all the main sites. The room itself is spacious with a balcony to relax on. There is even a washing machine to use and is right next to the bathroom. There was an issue with the fan and Montse replaced it immediately which was greatly appreciated. Would recommend Montse's place to anyone!