What you see is not what you get. And it pains me to write my first negative review on AirBnB after dozens of trips across the world. And that is so so frustrating. AirBnB deeply frustrated us.
The Ad is just completely deceiving of what guests will get. For an actual, accurate and real Ad, there should be pics of other flats other than the decorated one. Yes, there’s an explanation that guests might be placed in other flats not pictured - but it also says equivalent flats. And so and we trusted the description. The coziness is not there. The decoration is almost non existent…it’s a different concept than the trendy/hype/cozy decorated flat you use in the pics.
It’s just a regular apart hotel, which you can find tons anywhere for a much less expensive price.
For the same price (or cheaper), we could have stayed in a 4star boutique hotel - and we actually chose Lugaris.
The Staff is super friendly, they showed us another flat to make us happy: which was actually poorer than the one we were in.
On a dif note: we called reception 25’ before we arrived at the location as instructed. We arrived at 00:08 and the keys arrived at 00:20. And they still charged £50 extra fee. So it seems really excessive that they have zero tolerance for charging the extra fee, but as a guest, I had zero manoeuvre to get what I paid for :/
Overall, a poor, expensive experience. If you look for a basic apart hotel, that’s for you. If you look for a genuine AirbnB experience, don’t.