1. Alvaro was amazing at our check-in. He was super helpful and communicative before and after. He went above and beyond to give us a good experience. Thank you Alvaro for all your help.
2. The shower was lukewarm.
3. We were told that the office is opened till 5pm and we could leave our luggages in the office after our checkout and pick them up before the office closes.
Alvaro was not there during our checkout and the woman at the desk told us the office closes after her last check-in which was 2pm. We had to change our plan for the day which cost us additional money and inconvenience.