Our experience with this company made our entire stay in Barcelona extremely unpleasant. We had a dirty apartment at check in and the staff was extremely unfriendly and not helpful in fixing the issues. After contacting the staff about the issue, we were told, “Someone was accidentally checked into our room the evening before, but they did not sleep there so it couldn’t have been THAT dirty.” However, there were dirty towels and sheets all over the apartment. A cleaning person was sent, but the apartment was still dirty and had stained sheets. The apartment was much smaller than the photos show and the air conditioning did not work well. There was no air flow to any of the bedrooms and the location is difficult to find. With friendly staff, this experience could have been much better. This is without a doubt the worst experience I have ever had with AirBnB.