We rent frequently through ABNB and always like to remain positive. We were unable to do so with this rental and discourage others from renting with Manuel. On arrival, we were notified with a what’s app message from Manuel’s “manager” Andres that the apartment we booked was unavailable but that the owner (Manuel) was offering us some money back and we would stay in a smaller apartment in the same building. With no other choice, we accepted - particularly as we were struggling with lost luggage. From there, problems continued. The alternative apartment had one weak air conditioning unit in the common room (bedrooms were sweltering), on a lower floor than the penthouse we rented that was very noisy and a washer dryer that barely worked. The day after arrival, Manuel was unable to meet us after our tour to let us into the apartment that we originally rented. Instead he tasked the assignment of getting us into our original apartment on his daughter who lived nearby - who had a doctor’s appointment at the end of the day and continually messaged us throughout the day to try to get us home in time to meet with her before her appointment. Tellingly, Manuel said that the reason we couldn’t get into the apartment we originally booked was because prior guests’ flights were cancelled while his daughter and Andres said it was because Manuel double booked us with the prior guests. And we never had a single phone call or in-person interaction with Manuel - to offer help with our lost luggage or even to try and make things right. As stated, we always try to say something positive but we cannot given the present circumstances. And since we spent so little time in the apartment we originally rented, we cannot provide much of a review on that!