We are newbies to airbnb and am happy to report that we were very impressed with the whole process. Our hosts were incredibly helpful with prompt replies to my enquiries. They welcomed us to the property despite our very late arrival (plus our plane was delayed!). The apartment was just as listed - beautifully decorated, great facilities - just perfect size for us: 2 adults and 3 kids. Really liked the area and we got around easily on foot, metro and taxi no problem. Very impressed!