When we checked in Vanesa was already there to meet us. She gave us the keys in the apartment and left really soon. The apartment was really cold at the beginning (it was raining outside so not that warm) and there was only a heater in the top corner but it didn’t really work to heat up the room so we were really cold. The next day Vanesa handed us an extra heater and that was better. There were no bowls in the kitchen equipment excluded so we had to eat our muesli out of cups. Also we couldn’t find oil, pepper and a kitchen towel. There is no soap in the bathroom and if you open the window it stinks like fish because of a restaurant nearby. It was also really annoying that the neighbors were often loud at night. The room is really dark throughout the day because there are only 2 small windows. Overall, the communication with Vanesa was fine but it could have been a warmer welcome, it seemed like she didn’t really care that much about us. Nevertheless, the location of the apartment is really good, near the metro station and not far from the beach.