My girlfriend and I stayed at the ???? for 6 nights and we booked the terrace apartment on the fifth floor. The room was like in the pictures, it was clean and bright and with a bunch of little balconies with great views (although there was only one outside chair).
There is direct access to the room from the elevator and each room has its own key slot in the elevator so no one can get to your room without a key.
However, the access to the terrace is via a separate staircase; it was quite narrow so bringing things to and from it was a little tricky.
If you have mobility problems, I wouldn’t recommend the terrace room, since the only way there is up three flights of stairs.
The main issue we had with this place was the organization. Before arrival, we were told by the team that if they couldn’t arrange an early check-in, we could leave our bags at their office. We had quite an early flight and when we were told we couldn’t check-in before 3pm, we asked if we could still come over to leave our bags at the office as promised. The team then told us their office wasn’t in the same building as the apartments and recommended some lockers near Plaça de Catalunya (about 2.5km from the apartment building). We insisted we would rather leave them somewhere safe like their office, and since they didn’t actually have an office because the team was working from home, they agreed to contact the cleaning ladies to take our bags in the room while they were there tidying up.
Keep in mind all this was happening while we were traveling so it was a bit stressful but luckily the cleaning ladies were very nice and helpful.
During check-in (and again before check out) we were told several times to take out our trash before we left. We travel quite regularly and have stayed a many types of airbnbs, hotels, b&bs, etc, but we’ve never been required to take out the garbage before… quite odd.
We also weren’t given any hand soap so we needed to buy some, as well as toilet paper, since there were only 3 rolls and we were staying a week. All in all, our stay was pleasant, but we were expecting more, especially given the price of the room (like amenities, slippers, toiletries, etc.) however everything seemed quite basic.