Loved how spacious the apartment is, and the patio is lovely - especially with the fountain on! Beds are firm; they told me we couldn't change the configurations (the listing says you can). Maybe 3 days notice wasn't enough time?? In general, I found communications with the company spotty. They were responsive when they needed something, but very slow or absent when I had questions. Apartment was clean except for light and awning switches, so hopefully they'll review that with their cleaning staff. Kitchen is nice but needs more utensils to cook a good meal. There is a small elevator (typical for these older buildings), but you do have to walk up a flight of steps to get to it (in case you can't do stairs at all). Neighborhood is lovely and bedrooms are away from the street noise.