I didn't have a great experience at the Bruc. I know Adriana will likely say something pleasant as a response to my review, as she has done with all the other negative reviews on this page. I very kindly raised some issues with the room...that the A/C that was giving a banging sound each and every hour during the night stopping me from sleeping. Other people have left very similar reviews to mine here and Adriana did say they would address the A/C issue. They did not. The location is great but it is terribly noisy, both in the room and outside. One of the guests in the hostel did not wear a mask in the shared spaces and in the bathroom while having a severe cough, which did not make me feel safe during a pandemic. As soon as I took the keys on the first day, Adriana did stop responding to my calls and messages. She went AWOL. I have been using Airbnb for more than 10 years and I have never had such a bad experience. I did request a refund from AirBnB for this place and started an official claim. I think it is unacceptable and very problematic that they charge people £60 a night and take no responsibility for improving the quality of their service but make people believe through this review system and seemingly polite and caring reponses to users' reviews that they actually care about our experience and improve their service accordingly.