This is our first negative review of an Airbnb in all our experience travelling. Although the location was decent and the apartment was spacious, our overall experience was ruined by the poor service. We were assured that we would be able to drop off our luggage after 9am (and the stated opening hours of the reception are 9am-8pm, both at the reception counter and on google), but we arrived only to find that reception would only open after 11am. When we returned to check in at 3pm (the official check in time is 2pm), we were told that our room would only be ready at 5pm instead. During our stay, the reception desk was often empty, leaving us unable to seek assistance when necessary. Erick was not helpful at all when we spoke to him over the phone either. We understand that our stay coincided with a rather busy period for the host, but that is no excuse for the lack of professionalism. On a side note, as many reviewers mentioned, there are no toiletries/ laundry detergent provided so bring your own.