Barcelona is an excellent city but we can’t say the same about this apartment and the host.
The company that in fact hosts apartments including this one is called AB Barcelona apartments. We do not recommend ever using their services if there are any alternatives. Here’s why:
1. We arrived in Barcelona on Saturday at midnight.
Unfortunately, we found out that address mentioned inside the key app for self-check-in was wrong since the door refused to unlock. We didn’t have the ability to call yet, so one of the friendly citizens agreed to help us and called the company service line. No response (but they claimed to respond 24/7).
You can hang it on us but in fact, the correct address was mentioned in Airbnb. AB Barcelona could warn us about this wrong info but they didn’t.
2. When we arrived at the correct address which happened to be not so far from prev one, with several tries the self-check-in app unlocked the lock to the building. (on IOS it works fine but on Android seems does not let you unlock the door if you are offline)
3. The host did not tell us the correct floor.
We had the apartment number which starts with 4, so we went to the fourth floor. There was no apparent with our number. We started to search for it on every floor and finally found the correct one. But the signboard on the door was not AB Apartments or Eva&Jack but Two Sisters. The host could tell us the floor and this info but no.
3. As we entered the apartment we needed to find out the Wi-Fi password, which is extremely important since we travelled from abroad and did not have any connection.
But the host didn’t leave any sign or note about the password and correct network anywhere. After 10 mins + search, we failed and went to see the neighbours that lived in another Two Sisters apartment (at 2:00 AM) to ask for help. Thank God they did not sleep and agreed to provide us with the password from the network that appeared to be common for all Two Sisters guests.
4. The floor in the apartment was quite dirty even though we paid the cleaning fee in Airbnb that was comparably high.
5. You can find another review for this apparent telling about the same problems plus not working (lagging) air conditioner in one of the rooms.
Before renting the apartment we wrote to the host and asked if it was fixed. The host answered - yes. And of course, it wasn’t.
It was randomly switching on and off (with the annoying sound) during the night very often, making sleeping in the room impossible.
We wrote the host immediately, they responded the next day (ah yes 24/7 support) and asked to submit this issue on the special website they used to handle such problems. We did it and they didn't fix it during the whole of our stay (8 nights!!!). I’d been asking over and over to fix it, describing that I can't sleep there and we got nothing. It was not resolved. They just were feeding us with promises and excuses with no action at all.
We had to move the bed from the bedroom to the living room (!), so I could afford to sleep without distractions.
In conclusion, I can say that this was the only horrible one among all my Airbnb usage experiences.
I do not recommend you AB apartment Barcelona, Two Sisters, Eva&Jack or any other company linked to this service network.
Thanks.