First we knew we would arrive late in the evening and thus planned ahead by booking a flat with an autonomous entry.
However we received a phone call from the host. In a very rude tone she asks us where we were, and tells us that someone was waiting for us at the apartment to check us in...
This apartment did not have an autonomous entry as promised in the description and was the first lie we found. They should have a lock box or an app for us to open the door.
The next surprise was when we arrived we were given a completely different (and inferior) apartment.
When we called the host again to report the mistake she bluntly told us this was all that was available and that there was nothing she could do about it. As if we arrived to some random hotel and she was trying to accommodate us...
We paid and reserved the flat in the photos one week in advance. There was no excuse for not having our flat ready.
When we demanded that we be given the apartment we booked she refused.
It was a total bait and switch scheme.
When we called and reported it to Airbnb , the Airbnb representative called the host to confirm and the host completely LIED. She shamelessly denied everything.
Luckily we had photos to prove we were not give the apartment we booked and Airbnb refunded our reservation.
Don’t book this apartment or any other listing from this host because you don’t know what you will get.
Not only will they rob you but they speak to you like garbage.
We hope Airbnb shuts them down and removes them from the platform. We will never book this flat again or any other from this host.