The appartment in general was nice, but our stay was ruined by a lot of service problems.
When we moved in, AC did not work, there was only one heater in a bit flat for 3 people, that was not enough. We called help center, they promissed to send tecnician tomorrow. In the night it was cold, but we waited. Next day in the evening, when we came from walk in city center, nothing changes, so I called again. We were told that AC cannot be fixed and we will get heater next day, which we receiveed next day in the evening. By then we were 2 nights in cold appartment, my mom got cold and fever. But those 2 heaters were still not enough to heat the whole appartment. On day 4 after raid lights went off. And after we were promissed this will be looked into, we went out only to ccome back and find out our mobile key does not work for some reason, so I had to call again and fix this. It did not take much, lady from the office activated key agaian, but on top of things it was already very angering. The whole day was spent solving this and 3 tecnicians came only after we were constantlly calling and complaining. But this was not helpful, they fixed this problem for few hours (it was still cold in the appartment btw) and in the night lights went off again. My dad is disabled, so he had probled to move around in the dark, we had to use candles. Next morning I came to office with my mom, complaining and for the last night we finaly were moved to another appartment which had everything working. So we only had one night of calmness.
I wrote to manager an e-mail (as she was not present in the office as I was told, so I could not speak to her in person), as by now we did not receive any answer about compensaation for this, even though we left an official complaint.