Horrible customer service with this host. Took several hours to for them to reply back to my messages. Rooms are very small. Half my family missed their flight to Spain due to the fact that they were tested positive for COVID-19 and could not board the plane.
Tried to message host to see if they could cancel the reservation or come into an agreement with the price and they declined every request. After charging my credit card 1,400USD, they said they would only refund me the cleaning fee which was 180$….
Since they did not cancel the reservation only 1 guest stayed at this place and they charged me for 3 guest plus other fees they had.
Waste of time and money with this host and company.