Unacceptable and unprofessional behavior! We had booked the room for 6 nights and from the first night we found that the sheets were not clean, the jug of water was moldy and most importantly the bathroom did not have hot water (in winter). They were aware of the problem from the beginning and they repeatedly ignored us !!!
For 3 days we were trying to get in touch with someone in charge! The office was closed, they hung up the phone while we were talking and whenever we managed to communicate they were unable to offer us help, making various excuses.
At our insistence, they took responsibility and agreed to return the money. In the middle of the trip we were looking for another place to stay, while we lost € 100 from the return and suffered psychological pressure trying to contact them.