We are a experienced young family traveling with a 1 yr old. We did our check-in and walk through at 4pm after traveling all day and then they told us to pay extra or wait outside for a hour with a infant until 5 and then we can come inside even though the apartment was cleaned and ready for us. They couldn't provide any reason why we couldn't stay when they gave us the keys except that we have to pay more if its before 5pm. That was the most frustrating. The apartment itself is a great and safe location. Great size and very convenient to everything. Unfortunately blood and bodily stains were on bed sheets and baby crib but they were prompt in bringing new ones the next day. Eike is very great to work with and communicates very well. I wish we could have worked with him on the check in process to, I bet it would have been a lot better, but unfortunately is was passed off to someone new who had never even been to the apartment before. Thats where the problems started. I would stay again if Eike was checking us in.