We always love Barcelona! I wrote to Ingrid to verify if she could meet us at 1:00 at the apartment as our plane was coming in early. she confirmed that request. However, the cleaning lady was still there on our arrival and she did not speak English. She then went to get Ingrids Father, but he did not know where Ingrid was either. Both Ingrid's Father and the cleaning staff tried to understand our questions concerning the keys, appliances, and elevator (which was not working). We left within 15 minutes after dropping off our luggage so they could finish cleaning and returned 2hours later, making sure enough time was given to staff. The apartment was beautifully cleaned, it is very well kept. It does have 2 flights of stairs and we had lots of luggage as we were traveling for a month. For English speaking guests, the appliances were a little hard to understand, and I wish I could have figured out the expresso machine. I did suggest to Ingrid, that information in different languages for all the appliances would be a great help. This apartment is in a great location for walking to las Ramblas,and Las Gracia.