The information we were given was that once in the building the keys for the room would be in the key box. They were not. We were told to check in after 3pm. We came at 4:30 to make sure everything was ready. Once we had contacted the office and said there was no keys they sent someone round with new keys. Unfortunately when we got into the room it was a complete mess as the cleaning staff did not do their job. Food in the fridge. Bedding all over the floor. Bathroom was horrible. They did eventually move us to another room in the building which was better but the damaged had been done. The only good thing was that the office was helpful and tried to help us with our issues.