We agreed to meet at 11:00 am and we arrived at 11:10am, when we called the host he said he want to reschedule for another paid check-in because he’s been waiting for 30 minutes which is not correct because, I still have the screenshot that we called him at 11:10am
The elevator didn’t work for the last two days and he agreed to send someone to help us with luggages on check out, knowing that we are on the 5th floor. We called him when we wanted to check-out without no answer knowing that we agreed on the check out time for like an hour and when we called the costumer service a lady answered in Spanish and she doesn’t speak English and put us on hold for like 10 min from an international call.
We had to pay extra money to a taxi driver to help us with luggages knowing that we are 5 people with two suitcases each.
Seto (the host) sent me a message three hours later when we are at the airport saying that he is sorry he couldn’t send anyone to help us knowing that he promised to send someone.
Not answering clients is really unprofessional and there’s no excuses for this knowing that the night before I sent him 3 reminders with no answer as well. This two acts was so much for us knowing that we lost one hour waiting for the host and we barely made it to the airport