I'll try to be as fair as possible, because I had no complaints until I was forced to change apartment (host not to blame).
The check-in process was fast, the house was clean, bright, well equipped and well located.
Due to a pipe burst on the floors above, I was forced to move and they were pretty swift in arranging that. Problem was afterwards. Big communication issue as when I arrived the new apartment it hadn't been clean yet. So I had to wait while that happened (and lots of confusion before that started), naturally. When I came back to the apartment, it was still dirty. Not filthy like before, but dirty... Bathroom floor would come out black if you passed a tissue, dirt on living room floor, etc. I complained and was told someone would schedule another cleaning task the next day. The call never came.
Would most likely stay at this apartment again, but the service could have been much better.