We felt welcome when we were met by Regina and our needs to drop off our luggage were accomodated! Ricardo took the time to explain how the dishwasher and washing machine worked and answered all our questions. He was right there when our curtains needed a minor adjustment. It was a lovely spacious apartment on a busy street. The sound blocking curtains worked perfectly, the beds were comfortable and accomidated our family of five easily and we liked coming back to this apartment.