Our family of three had the pleasure of meeting Lola at check in, she was very welcoming and helped us get all settled in, even providing tips for local tapas spots, etc. The apartment was perfectly located on a nice residential street, but still walking distance from many major attractions, such as the Sagrada Familia. Lola and Monica were incredibly helpful and responsive throughout our stay, even though it was over the Christmas holiday. We did not read all of the 'fine print' and there are many additional fees that can get tacked on to your stay, so do be aware and make sure to read everything before booking, to avoid any surprise costs.