Beautiful apartment, horrible management.
On the day of check in, I messaged David at 12:30 informing him we would arrive sometime around 18:30, but would let him know if anything changes due to we had a long drive ahead of us. At 15:30, Danielle called me yelling about how we were supposed to call an hour before our arrival, and we were supposed to meet her at the apartment at 16:00. When she was done chastising me, she didn’t care at all that I had sent a message through airbnb and explained how terribly inconvenient this was for her, and that she would call me back after she arranged someone else to hand us the keys. When I messaged David confused about what was going on, he said he was so busy he never read my message from 12:30. Danielle called me back 10 minutes later and made it clear how inconvenient this was for everyone, but luckily “Peter” is available to hand us the keys, and explained that we will be ordered to pay a 30 euro fee if we arrive after 20:00 (which we did, due to unexpected delays while traveling). When we arrived at the apartment, we were ordered to pay the “fee” in cash or we wouldn’t receive the keys. That was after we waited outside the apartment for 20 minutes due to Peter claimed he didn’t receive my text that we had arrived at the building, even though it showed on my phone that it went through just fine.
You would think after all of that, you might at least wave the fee?
After we checked in, the first thing both my husband and I wanted to do when we arrived, is take a shower. What do you know. The drain is clogged. Of course, a standing shower with no tub only takes about 3-4 minutes of shower use before the risk of flooding the bathroom. When I messaged David first thing the next morning, his response was “We are aware of the issue and there’s nothing we can do at this time”.
Later that day (still within 24 hrs of checking in) David messaged me to inquire what time we will be checking out on our check out day, which was three days away.
I have never felt so unwelcome and unimportant at an airbnb in my entire life.