We were able to easily follow the instructions to get the keys for the room. However, the keys were missing from the lockbox. We called the host and they told us to wait for them to get in touch with the technician who was apparently on-site. After 15 minutes of waiting a housekeeper came done and we asked her about the keys. She didn't speak English so it was difficult to understand one another, but she took us up to our room. Upon entering we saw that the room had not been cleaned from the last guests even though were checking in at 6:00pm (well after check-in time). Additionally, the housekeeper didn't know where the keys were and said she needed to find them. Then the host called her and brought us to a different apartment with one less room and a broken stovetop. Also, later that night we notice the bed was missing a duvet so it was freezing to sleep that night. We tried to raise these issues over airbnb and over the phone and received no reply.