I rarely give less than five star reviews. And I feel bad to do so, especially in an apartment that was ultimately good for us. Great location, apartment, and price. But a few things stood out that demanded it:
a) The place is described as luxurious, but from the moment you walk up the stairwell, with paint falling off the walls, it's very obviously not. The unit is better, sure. It's just that, as a whole, it's not luxurious.
b) It should be clearer that it is an extremely narrow four floor walkup, and that the roof is not integrated with the unit.
c) It should be clearer that this "luxury" place has curtains for bathroom doors.
d) It should be clearer that if you have any problems, the hosts do not respond to messages after around 8pm.
e) It should be explained that the lock is finicky, and that if you leave and lock the door, you'll lock whoever's inside in. Also, one set of keys didn't work.
Worst offenses:
f) Alejandra, the on-the-ground assistant, stood at the doorway and watched as I carried five heavy bags singlehandedly up the extremely narrow stairs. She did not offer a hand. Unacceptable service, especially for a "luxury" place.
g) Though we reached out on day one, it took three days for Alejandra to come try and fix the heating in one of the bedrooms. After she did, we still didn't get it to work, and simply gave up trying. Unacceptable amenity, especially for a "luxury" place.
Otherwise we loved the apartment and the location. It is fairly priced and quite nice, spacious and with character. With a few profile tweaks and some better service, it is easily a five star stay.