The location of the apartment is great: close to tapas bars, underground, in the centre really.
The apartment was clean and the design was a bit quirky in a very nice way and comfortable.
The apartment was on the 4th floor and there is one person lift available. The balcony is a nice touch but very narrow so we were scared to use it. We have not seen or were informed about access to a big terrace on the picture.
We think we were accomodated the mirror image apartment opposite the one that the pictures show, judging by the layout, furniture and we could have a snapshot of the apartment opposite when it was cleaned.
All the above was ok for us.
The only downside was unpleasant comunication with Maria Soledad.
As soon as I paid for the apartment she offered apartment further from the centre instead. When we declined she offered another one each time rushing us to give the answer. As declined, we got the apartment as described above.
Maria miscalculated in her favour the tax we supposed to pay to her trying to tell me that my son is 16 year old despite requesting copies of our passports beforehand. This was rectified without an apology.
Unfortunately, Maria was also not keen or rushed to answer a question I have asked her as she was not eager to provide any info either.
When I asked again to clarify she wrote to me in capital letters with exclamation marks , which I found far from basic customer care skills required for a host.
At this point we have learnt that it is a waste of time to ask her anything as she is very unhelpful and not approachable. This was a downside for us as our previous experience was that interacting with a kind host makes such a difference.
All in all, I think pros and cons need to be taken into consideration while booking an apartment advertised by Maria Soledad.