Nadia was very responsive to all of our e-mails and provided lots of information on getting around Barcelona. The apartment would get 10 stars for location - only a couple blocks from La Ramblas and Cataluna Square - main hubs of activity. But it was located in an alley and relatively quiet (except for the night a gas leak happened and repair workers began jack hammering at 4 a.m. - out of anyone's control). The air conditioner worked. A couple of down sides - the dryer portion of the washer/dryer combo didn't work, the shower door was broken and the shower floor was extremely slippery. I would advise against an older couple or anyone with balance issues leasing this apartment until the shower floor is "roughed up" and fixed. We may lease again because of the location and, again, the owner was very responsive and helpful.