the place was very nice. I had a problem where I got sick and they assisted me and I thank them immensely for that. In the United States, the door latch and deadbolt are 2 separate keys. I grew up in a house built in the 1800s, so I was familiar with the latch deadbolt combo on a single key. This works much better than the two key system we have in the United States. If you are not used to this single key system we have, go ahead and lock and unlock the door a couple of times before you leave or when you check in. it is a key where you have to turn it all the way to the right. this type of key system you will find all over Europe. I do recommend this place it was very clean and comfortable. there are three rooms where you get a fulll clean kitchen, there is a nice refrigerator inside the kitchen where the shelves are marked (1) (2) (3). This is the place where you're assigned to put your food. Subway is 500 meters away from the front door, with that said I walked everywhere. ty