This is a disappointing review to write. I’ve only had great experiences with Airbnb since I joined in 2012. I’ll start with the good.
Good: Check in was easy. When we showed up to the apartment and the bathroom was dirty, the manager immediately sent a cleaner and the issue was taken care of. The apartment is in a fun area with lots of great cafes and restaurants.
Bad: The apartment is not equipped for guests. The ad says there are two bathrooms but only one toilet can flush waste. We learned that upon arrival. A number of lightbulbs are out, making the apartment much darker than its photos. There were wires coming out of sockets that weren’t closed. There are no extra towels or pillow cases and requests will not be granted.
In the middle of our stay a neighbor said she needed to change the router for the internet. We said we will check with Jordi, the owner, before letting her in. I messaged Jordi and he asked if he can come. I was out with my family for the day and told him he can come when we’re back but not until then. He never responded. When we returned we saw that someone had came in to the apartment anyway. This was a security and privacy violation. My senior parents were terrified someone had stolen items and we were unable to stay. I reported the event to Airbnb, showed them the correspondence with Jordi, and they immediately put us up in a hotel for the rest of our stay. Jordi is an unprofessional and uncommunicative manager who crossed a serious boundary and his breach of trust was a big violation. I would not recommend staying at his properties.