We made the reservation for one night as family was going on a cruise. We booked the space because it said it was self check-in but that was not the case. This caused some communication issues due to our flights being delayed but Irene communicated with us constantly and worked with us to make sure someone was there for when my mother and uncle arrived. I was unable to make it due to flight issues but I felt blessed to know Irene was going to be there for when the rest arrived especially since my mom and uncle are older and it was their first time in Spain.