Natasha was really kind and nice, and very responsive to messages. We checked in very late that night but she waited for us, which we were very appreciated. The house is not really far from the city centre ( around 20-30 mins of metro), and very near to the metro station. Although natasha does not speak English, Google Translate helped us a lot and we communicated with no particular difficulties. The place is very clean and comfy, and I would really recommend it!