Mercedes was very welcoming and friendly. She provided maps and useful information about the city, including what to do and where to eat. She laid out food every morning for breakfast, and she made sangria for us in the evening. I didn't mind the stair climb up, as it meant having a penthouse terrace and a nice view. The best part the location: very central and right off La Rambla. There's a burger place (Bacoa) right there that was very good and lots of restaurants lining the entire plaza. However, the place was quite old, but I guess that's Europe.