Had to cancel our reservation after the first night as the place was infested with cockroaches. It was a very unpleasant situation, and before discovering the cockroaches we noticed the place was dirty with lots of hair and dust on the floor and towels, and kitchenware was also not properly clean so we had to wash everything before using.
After noticing the cockroach infestation, we called Manuel and he replied promptly, and tried to do his best to apologise and come with a solution, which we reapply appreciated. The owner of the flat also came just before we left bringing a guy to try to clean the place (although we learned from someone living in the building that this problem was happening for a while and the condominium had already scheduled an exterminator) and she apologised as well. We appreciated this but were very upset about having to deal with this unpleasant and disgusting event and having to find a hotel one day prior to New Year’s Eve.