PROS: 1) Place was beautiful - newly remodeled, nicely done. 2) Beds were comfortable. 3) Good location, close to public transport, easy to get around (possible con because you could hear subway from the apartment but it didn’t bother us). CONS: 1) Access was difficult - locked out on several occasions; very inconvenient. Whole system/process wasn’t easy: “getting” your key, using software/app and getting inside wasn’t smooth. Older building + new technology = extremely frustrating. 2) Customer service was mediocre. Communication prior to and after stay was good, but during access issues, felt like I was bothering them. I was told they never experienced access problems before (implying it was my fault) and on two separate occasions, building / system was at fault. Also, was told my phone was the problem because it wasn’t compatible (then there should have been a backup in place and there wasn't). Overall, if they fix access issues and customer service, I would recommend.