Our stay was wonderful. Communication was quick and easy, as was getting into the place and using appliances in the suite. There were very detailed instructions for everything. The place was clean, had a nice layout, and was great for our family of three (we had one room, our daughter had the other). We were able to borrow a high chair free of charge, and rented a pack and play / cot for our daughter, which was great. We didn't have to bring ours all the way from home! Also, the building is in a great location. One thing to note for families with small children staying here -- if you plan to bring a stroller, do not bring anything huge, or even a double stroller, unless you are ok with carrying it up flights of stairs. The elevator is vintage and can only accommodate one smaller stroller and 1-2 people. It's not very wide at all, and the doors open inwardly, so you will struggle to get a larger stroller out if you can even get it inside. This was not a negative for us at all, we LOVED the vintage elevator! I just want others to be aware of this for planning purposes. :)