There’s no denying that the apartment (4 1B) is lovely and the location is great but it has to be said that the level of customer service I received actually had a very negative impact on my stay.
Prior to staying here I spent 5 weeks at an apartment in Lisbon. In comparison to how attentive, responsive and helpful they were I was extremely surprised but the level of customer service I received here.
The apartment is listed as a luxury apartment but basic request were flatly denied, i.e. providing a fan for the second smaller bedroom where there is no aircon… It’s clear that they were not interested in ensuring my stay was comfortable. The management company, because this is not a traditional Airbnb, were unwilling to fulfil basic requests and then to my surprise when they seemed to tire of me, told us that we could cancel the booking if we wanted a few days into our stay. I was shocked that they would suggest that instead of providing the few items we requested, which I interpreted as, shut up or get out. To be transparent I asked for additional bed linen, towels, some Tupperware for the kitchen to store food in (because we were staying for 5 weeks), a fan for the second bedroom because there was no aircon in the room and for the mini hand-held hoover which didn’t work to be replaced - pretty basic in my opinion.
Really not the level of service I would expect and sadly it really did spoil my time there.
In addition to this, when we arrived we were asked to sign a contract… I had a quick skim through and one thing that caught my eye was that if the bills exceeded €80 we would be charged. I declined to sign.

I hate to write a review like this. There’s no denying the apartment is really nice, the location is great and the lady who works in the building was friendly enough (although she spoke 0 English which was tough at times). The beds were also pretty hard :(
Would I stay here again, probably, and I’d enjoy it more knowing what to expect which is why I’m being honest.