Behaving like a hotel but so far from providing the services from one. Just a few: 8 mini packs of shampoo and 8 mini packs of shower gel was provided for a group of 4 men for a period of 5 nights (and when I say mini pack imagine a mini pack of Heinz ketchup, yes very small, enough for one shower) of course no such thing as daily refreshing the towels. The day the free cancellation period has ended I’ve received the contract with all the rules, there were a lot of them like noise after a certain time which I perfectly understand however there was one really funny, no one else other than the people who checked-in are allowed to enter the flat, you will first have to contact them to grand you permission, meaning if you want to invite someone over for a drink (remember it is a penthouse with a terrace and also a vacation home) you would have to first ask them for permission (even inviting someone during the day) . Another pretty disappointing and ugly thing was to be charged €30 extra for a Sunday check-in, obviously non of this information was written anywhere so I was just informed about this the same day of the check-in, it was something like: oh, we are charging extra for Sunday check-in, just to let you know. How is that possible? It is not like they gave me another option of check-in for free and I insisted on checking in otherwise.
Another funny requirement was that for the check-out we had to wash all of our dishes and take out the trash😀, even though there was a dishwasher and a cleaning lady showed up exactly at our check-out time. Also the washing machine was not working, I believe when you are giving out the apartment to someone for 5 nights you would at least check the washing machine to make sure it is working. There were other small inconvenient things like needing to manually check-in all the people via a portal where we had to fill in some forms, upload passport copies and selfies (thank God the selfie section was not mandatory).
Overall all of our problems and frustrations were mainly with the management, the apartment itself is really nice, great location, in an old buildings but renovated, the terrace is gorgeous, the A/C was working perfectly which we appreciated.