The host arrived late, and upon arrival she ran upstairs ahead of us, not showing us where to go. When we got our bags to the right floor, we walk in the flat and the bed is bare and there are big wet stains on the couch. Immediately we were grossed out. She then explained she had to replace the mattress and someone would be coming soon to do that. So we're standing there, tired from traveling, waiting for her to get this new mattress. When it did arrive, we couldn't lay on it for 6 hours. There was no feeling of hospitality, it felt like we were just another couple in her routine check ins. I the flat was not comfortable, had a super awkward layout and was very noisy. There is laundry, but of course, no detergent and no drying areas except outside on the dirty porch. I will never stay with this company again.