Maria was very lenient with check-in. My plane was delayed and she ended up waiting for me to arrive until quite late. Her english is limited but I didn't find that a problem. We used whats app to communicate via the phone prior to arriving and I just used google translate. She was very nice and got across the important things in person. She had a map and other tourist items in the room as well as sunscreen, shampoo and perfume. The room had a fan which is nice in the Barcelona heat. The room is also off the main street, so it is quiet.