Our previous Airbnb canceled a few hours before our check-in so we booked Monica's place at the last second for a work trip. The communication was excellent with Laura (Monica's colleague doing the check-in) from the moment we booked. She waited up until midnight for our check-in as our flight was delayed a few hours. The apartment was great! It is as pictured and had everything we needed (including reliable Wi-Fi). It also happened to be located very close to our conference in the middle of the city. I highly recommend this apartment!