UNACCAPTABLE

We booked this listing to spend the new years in Barcelona but..

The house was not clean:

There was dust everywhere in the house. The first night 3 guests could not sleep because of coughing due to dust. After the first day we decided not to use the upper floor since it was dirty and impossible to heat. We weren't able to touch anything on the balcony due to dirt.

There were stains in the towels, bed sheets and couches in the living room. And because of the stains we had to move a single bed from one of the rooms to the living room in order to have enough space to sit on, and this was suddenly a problem to our host, even though we put everything back to the way we found it.

The glasses and plates in the kitchen had to be cleaned by us before we could use them due to stains. I am not even mentioning the kettle!!

The heaters in the rooms were not working properly.

when the host was notified, Ignacio (our host) sent the cleaning ladies, who explained us that they had also notified the host about the dirty/stained stuff in the house and no action was taken about it.

And they couldn't fix the heater.

An other major problem with the house was that because of a sewage problem in the area there was a constant stink in the house whenever we opened a window. when we asked around we found out that this has been a problem in the area for a long time but the host didn't find it important enough to mention it in the information of the house while asking for a lot of money.

The house has an amazing view and location. given the needed care I think this house could be a great listing. but in these conditions I don't think the house or the host deserves the 478 Euros/per night (New Years rate) that they charged us. when I mentioned the problems we had to the host over Airbnb messaging, I was called disrespectful, uneducated and embittered even though I had not even asked for a refund. All I wanted was an apology but instead had a man who wasn't even polite enough to meet with us in face call me names.

To conclude, we are not recommending this house!!

Hope this message reaches everyone who are trying to rent this place.