This is one of the horrible experiences in Barcelona despite the premium price. It seems we were talking to a robot before and during our stay with copy paste responses. No human interaction and no direct phone number. At the check-in, there was 1 toilet roll for 4 people, 4 mini towels for 4 people, no dishwahsing, no laundry detergent, 3 glasses, 3 dishes … when we asked for more towels and amenities, we were asked to pay more and fill in lengthy forms. Upon check-in, the digital lock was deactivated at 10:00 Am whereas the check-in time was at 11:00, we stayed 60 minutes waiting for the arrival of housekeeping which was a horrible experience. Don’t stay there, you will treated as an object by a robot !!!