We appreciated the early check in accommodation, but communication with SweetInn employees in Spain was not the best.
I called the Barcelona office while I was in a taxi from the airport to the apartment, the lady who answered did not know English and redirect my call to an english staff who provided the emergency communication and gave us a local phone number to call.
Immediately after we ended the conversation with him, I called the number and the taxi driver told the lady we were on our way to the building and we'll arrive in 20 minutes.
When I arrived, I waited for about 10 minutes and called back to the number I received earlier, again answered the lady who immediately redirected my call to the Englishman from whom I had received the phone number and who got angry that I called again on him ... asking me if I called the number that he had given me and explained to him that I was redirected to him, after explaining to him he calmed down and assured me that someone would come to the apartment to welcome us, about 10 minutes passed and a person called me on the way to the apartment.
We walked to the first floor and entered the apartment, passed through along hall into the dark living room (with the lights on), and we looked surprised that it does not look as beautiful as in the Photoshoped photos. The armchair had broken fabric on the edge where it came into contact with the foot and the kitchen cabinets were dirty with grease.
The apartment was cold for the entire duration of our stay, the central heating was set to 20 degrees Celsius only on warm water and no heating, the inside temperature in the apartment being 15-16 degrees, we started the air conditioners to see if we can use them for heating, from the moment we opened them I noticed they were set at 30 degrees, it seemed like we were not the first to be cold ...
In the bathroom was even colder, the shower water was barely warm, we did not risk bathing the children in the shower that was covered with mold....
We had at our disposal many towels, but to what benefit if you needed a hot tea to get under the shower!?
Those are not all the issue but i dont intend to reveal them all because I was not paid to do mystery shopping ...
I appreciated the good position of the apartment and the clean bedding.
Will we return to SweetInn? Definitely No!