WORST EXPERIENCE EVER! Check in was scheduled for 5:00PM (which is already later than normal). When I showed up and used the keyless entry option, the place looked like a bomb went off. The cleaners just started cleaning the place. I asked how long would they need and I was told 30 minutes. I left to get a drink and came back at 6:00PM. They were STILL there. I notified Adam immediately and he told me to “just wait.” I demanded he let me know how long and asked him to tell the cleaners to be fast. 7:30PM and he finally tells me the cleaners are gone. I showed up to the place and THE CLEANERS WERE STILL THERE. I left once again, and at 8:00PM (three hours after the schedule check in) I finally was able to get in.
IT GETS WORSE. I finally put my things away and of course I wanted to take a shower. I went to get into the shower and there was no hot water. I checked the boiler, the circuit breakers- no hot water. (Now it’s 10:00PM) I notified Adam (and the emergency number he gave me) and Adam would not answer. Finally after an hour (10:30) he informs me that I need to reset the boiler. I did, and an error code kept coming up. He told me to wait till the morning and someone would come and repair the boiler. NO HEAT, NO HOT WATER. And you would think that after 3 hours of cleaning the cleaning ladies would the noticed no hot water and said something.
The property should have been inspected by Adam prior to my arrival to ensure it was properly cleaned and that everything was working properly. If the apartment wasn’t going to be ready in time a heads up would have been appreciated as well.
Regardless, I LEFT that evening immediately and booked a hotel for me and my 4 other guests. Our evening was ruined, Adam was unprofessional and the situation was not managed properly.
Furthermore, the entrance to the building is disgusting. There is graffiti everywhere, the elevator has graffiti and curse words carved in the walls and it smells like food. The apartment is also on the 3rd floor, but the elevator button doesn’t read “3rd floor” it’s just blank. Furthermore there were cigarette butts all over the outdoor balconies and you’d think that after the cleaners were there for over 3 hours they would have cleaned the place!
Unbelievable!