We had to cancel our reservation after check-in as several of the windows and patio doors would not lock properly, and some of the living room furniture was in need of repair/updating. That said, Sandro was an incredibly gracious host, who was a pleasure to communicate with both before and after check-in. He was always very responsive and made every effort to resolve the issues with the apartment as soon as possible. Though we didn't end up staying, I really appreciated his professionalism and honesty throughout the process.