Francesco met us personally at check in and he was very helpful and friendly. He was so thorough at explaining everything from how to use the appliances, where to find everything and how everything worked. He had tons of literature of places to go and things to do. He even gave us a tutorial on the tricks that pickpockets use successfully. The terrace was great and we spent most of our time there. It’s far enough away from the main tourist area to be less busy and close enough to walk to attractions and lots of restaurants and shops. Francesco also gave us coupons and discount codes for several places and was always available for questions He was a great host.