We always check our selections carefully and have only had very positive experiences on Airbnb and we are not people who are particularly fussy.
On arrival unfortunately the link to get in didn't work but we called and the host responded immediately and let us in automatically so this was not much of a problem.
Unfortunately however on entering the apartment it soon became clear that the bathroom floors, shower and basin had pubic hairs on them. It didn't look like it had been cleaned properly since the last tenant. And worse, there was also blood on the wall next to the bed at eye level - around a 3 x 2cm smear. We took multiple pictures of this.
After we emailed them regarding these issues. We got an email from the host offering an extra cleaning but when I emailed them back to clarify how they were going to do that they did not respond. My husband was forced to wash the blood from the wall and vacuum the apartment to get rid of the hairs etc.
In any case, offering to clean what should already have been cleaned is a long way from good service recovery.
The wifi network would not show, we tried rebooting the modem twice, but it took an hour and two phone calls to resolve this issue by their giving us the name of a new network.
The apartment otherwise was nice and in a great central location, though somewhat smaller than the photos indicated.
Overall our first disappointing Airbnb experience and we thought we should take the time to write a full review so it motivates the host to do better and others can be prepared.