I unfortunately had an issue with the first apartment I booked with Ukio as it was not clean and there were a few other issues with bugs, a shower that was not functioning and a sewage smell. They did allow me to move to a newer apartment, which was very clean, and I had no issues during that portion of my stay. Unfortunately they did charge me quite a significant amount for the new apartment, even though it was listed at the same nightly rate at the time of the change. I tried to resolve this with the team, and it took a lot of time and effort only to receive a very small refund of the new charge. I found this to be quite an inconvenience and a heavy financial burden on me for issues on their end. I understand they are a start up, so I believe they will sort these issues out. Otherwise, I did enjoy my stay.