Clean, friendly, just like review says. One of the reviews said that if you are taller than 5'6" then you wouldn't be able to stand up in the upstairs, but my husband and I are 5'11" and 5'8" and it was fine for us. We did have to duck to go in the bathroom but that's it. Friendly Rentals was excellent to work with. They were so quick to respond to any questions we had. The apartment is in an excellent location downtown. Lots of shopping and restaurants in walking distance.