We chose the flat because of the location / size and the reviews.
The information on the website is unfortunately contradictory. It is called possible to check in via electric door lock. (alone without staff)
But in the condition it says: Late check-in: Please note that if you arrive outside normal hours, a late check-in fee will be charged. If you arrive after 9pm the charge is 20€, and after midnight the charge is 50€.
After booking, we received a link via confirmation email where we should enter our passport details. In addition, the extra tourism tax is paid via this. After completion, we were informed that a member of the team would contact us via WhatsApp 1 day before arrival to arrange/prepare the handover of the flat.
24 hours before arrival there was no message, so I called the hotline and found out that there was no employee on site and that we could check into the flat on our own. And we got another link where it was explained how we could open the front door and the flat door by mobile phone.
When we arrived at the house at midnight, there was no marked doorbell so that we simply rang the doorbell of several flats after the attempt to open the door by mobile phone did not work and thus gained entry to the house. In front of the flat, we had to click open several times on our mobile phone so that the door finally opened. At least we were inside the flat.
Unfortunately, neither the heating nor the hot water worked. To shorten the following procedure, it took 3 days until we finally had hot water and could take a shower.
Toilet was also difficult as there was no toilet paper and even in Spain in February the supermarkets are closed after midnight.
In addition, the dishwasher was defective and did not wash the dishes properly so we had to wash them by hand with cold water.
Our conclusion: Apartment TOP when everything works and the location is great. Contact with the landlord is possible during the "office hours" from Mon-Fri from 9-18 but our problems unfortunately occurred outside these hours and we had to wait accordingly for a response. The description on AirBnB should be revised accordingly.