We loved our stay at the apartment. Location is unbeatable, apartment is clean and has everything you may need to feel like at home. I loved seeing the sunset over one of Gaudi buildings, right from the bedroom.
The welcome of the the management company agents and customer service were professional.
Unfortunately, we had to cut our stay at the apartment short and fly back home due to a death in the family. While I understand strict cancelation policy, I discussed the matter with the manager who told me it is not up to them, it is up to Airbnb whether they would give us a credit for the unfortunate circumstances.
Airbnb customer service were very compassionate and informed me that, in fact, the management company could make a modification, but are not willing to provide the credit.
Luckily, Airbnb is now working with us.
I hope this is positively resolved and that we can return back to this apartment in Barcelona at some happier time.