The owner/manager/whoever handles communication was on top of it! Quick and helpful responses, the apartment was wonderful. The apartment was clean and spacious, great me for, my two adult cousins, and their 1 year old to stay in. The pull-out couch was comfy and big enough to sleep on! There was a personalized instructional note on the dining table when we got there that I thought was a really nice touch! Would definitely recommend this stay.