Andres was extremely helpful and responsive. He let us drop our bags off early so we could explore the city before checking in. He even let us check in an hour or so early. He also gave a quick but in depth tour of the place before leaving us to enjoy. He included instructions on all the appliances in the home and another with city recommendations (restaurant, beaches, transportation, etc.) The place was spotless. Linen, bath towels, beach towels, robes and pillows were provided as well. The kitchen also was fully stocked with appliances for any cooking needs. Check out was quick and easy, and we were even allowed a late check out. 5 stars - would definitely recommend for anyone looking for a comfortable stay in the city with a great location and breathtaking view.