I booked the apartment for my parents as a surprise gift. Betina was very good at responding and prompted me for my parents' arrival details nearer the time. She was extremely helpful to both me and my parents and met them on the evening of their arrival even though they arrived at 9pm. Betina gave accurate and helpful information making planning the trip a lot easier. My parents did say that the apartment was small but that was always expected as that is how it is advertised but loved the area that apartment was located. All in all, they had a wonderful time in an amazing city.