Before we even arrived, the communication was abrasive, with the host messaging several times about our arrival time, despite us giving her our flight arrival time.
These messages then became rude, as the host was using phrases such as ‘hello????’ And ‘excuse me, but...’ because I didn’t respond immediately due to being in the air, which should have been obvious given the flight landing time. I did communicate that these messages were stressful and that we were navigating the metro for the first time. When we arrived at the property at 21:15, the ‘intern’ again became very combative and continued to be rude and talk over me. She gave us a 3 minute tour - clearly in a rush- and then explained we needed to pay a ‘late check in fee’ of 30 euros which needed to be paid immediately in cash. Although this is explained on the Airbnb page, I find this unjustifiable and another cost on top of an already overpriced apartment.
The flat itself was fine - but small things let it down. For example, the pillows were extremely uncomfortable. The bathroom wasn’t very clean and the ceiling was leaking. There was only one wine glass and no coffee filters for the machine.
Overall, this is an overpriced apartment and the customer service is very poor. Wouldn’t stay there again.