Extremely disappointing communication- the day before check in, we had contact with the host and CONFIRMED our arrival time and we were assured that someone would be there to meet us as a specific time. Come to check in, we waited an hour and 15 minutes for someone to come and check us in as they had “tried to contact me” to confirm the already confirmed confirmation of our arrival. As I had not had wifi because we were travelling (and would have to wait to check in and log into the apartment wifi), I could not read their messages, but they did not try and call me which would have been the most obvious solution. Myself and my disabled parents had to wait on the street for over an hour and eventually were let in by some random maintenance man. The agent who was supposed to check us in kept lying about his arrival time and kept us waiting longer and longer waiting for him. The location was ok and the apartment was small and like the pictures. Be aware if you have mobility issues as there is no elevator and the apartment is actually on the second floor (not first floor) so there are TWO flights of very steep stairs.