Hernan was great. He met us early so that we did not need to wait around with our kids and luggage on the street. He also gave us a great list of places to eat in the neighborhood. The apartment itself is very big... In fact the whole floor. It easily accommodated 4 adults and 4 kids with a room to spare. And the kitchen had everything we needed (at least for breakfast since we went out every night). The apartment is just off of Las Ramblas.... which is an ideal location. Overall, highly recommended.