This could be a nice apartment. It is conveniently located one block from the Diagonal Metro station in the Eixample neighborhood. It is operated by a professional management company. However, there were numerous maintenance and repair issues throughout our weeklong stay – some very serious.
When we arrived on Saturday we noted a broken dining chair, a broken toilet seat, and the safe and the WIFI were not working. When I called to report these items we were told that someone might be out on Sunday but it might be Monday before they could get someone out. Also we noted that the floors were not cleaned and covered in a gritty dust and under the beds had not been cleaned in some time. A pre-rental inspection could have addressed all these issues.
On Sunday morning there was no electricity in the apartment. When I called to report it they suggested checking the fuse box near the door but there was no evident fuse box there and they agreed to send someone out that day to fix it along with the issues we reported the previous day. We later discovered the fuse box was hidden behind a mirror. While we were out that day they fixed the electricity, wifi, and safe. They said they needed a couple of days to fix the chair and toilet seat.
When we returned Sunday evening , though, while the above items were fixed, there was no hot water. We thought it needed to heat up after the power outage but when there was still no hot water the following (Monday) morning I called during the 8 o’clock hour to report it. I was told they would get someone out to fix it. However, at two o’clock I received a message asking if the hot water was still a problem and discovered that no one had been out to look at it. Two hours later there had still not been anyone out and they said they were having trouble getting someone. I was furious about this lost day and suddenly in five minutes there was someone there to fix the water heater. He thought he had corrected it but unfortunately after three hours still no hot water. Another call and a promise to fix it the next day. So three mornings with no hot water. This issue , I think, was not addressed with proper urgency.
Tuesday the hot water heater was replaced and finally we returned to have hot water. However, the Air Conditioner was now not working! After two calls we were told that the air conditioner does not work if there are any open windows and we discovered that the workmen left the windows in the spare bathroom open when they replaced the water heater. There is no mention of this feature in the apartment.
The rest of the stay was uneventful although the chair and toilet seat were never repaired. I am not sure that this apartment was ready to be rented when we arrived. A simple inspection would have identified many of the problems. Some were fixed quickly but others lacked urgency. The place would benefit from a binder with more information about the apartment and neighborhood as well.