We had to arrange a time to meet at the place so that we could get the keys from an employee, and when we arrived, the place had not been cleaned. He apologized and was very kind, but we had to walk with him to their office several blocks away, where we waited for them to sort it out. Finally, they brought us to a different apartment, which was much lower in quality than the one we had booked. it wasnt terrible, but we were excited to stay somewhere nice, and this place was cheap with ikea furniture and very small. whats more is they gave us key cards to get in and out of the building, and when we got back later that night they didnt work. we tried calling the number to have someone come to let us in but got no response. thankfully someone exited the building so we got inside, but since we were in a foreign country we were very scared of getting locked out for the night. we only had one night in barcelona so it was a big downer on the trip unfortunately.