Very rarely do I leave negative reviews for anything as I am quite simple and easily pleased. Although with this listing and host I was infuriated with the situation we were put in. Thankfully Air BnB understood our situation and refunded our money although i still want to share my experience as I feel Rosa could definitely help with future guests stay if I am listened to.
What is shown in the pictures is not what is provided. The pictures show a clean, fairly new and tidy apartment. What you get is an old apartment with the following issues below:
1. Hallway wall pulled apart- looks like this is an easy issue to fix but just simply has not been done. It looks like a junkies hallway.
2. Bathroom ceiling panel on the floor upon checkin- this raised safety concerns overall as it leads to suggestions that the overall apartment was not checked before we arrived.
3. Walls of the apartment written on- as stated before, this apartment looks fairly new and well kept in the photos although all the walls in the apartment needs cleaned as there was black marks and writing on most walls- again, corners cut.
4. Overall cleanliness- the apartment was filthy throughout. There was dust and grime in every corner of the apartment. The kind of grime that you wouldn’t like to take your shoes off.
5. The hosts- I was completely taken aback by the attitude of the host overall. It felt as though it was my fault why the apartment was not cleaned or why there were safety concerns. Despite Air bnb refunding our money and compensating me for my experience, Rosa still placed a request for the money which I thought was disgraceful and an embarrassment to air bnb. This is not the level of customer service you expect when you book 3 apartments, especially when you know you are paying more than what other buildings listed similar are.
Overall, I would definitely ask Rosa to look into these issues, as I hope nobody else has the same experience as me when booking these apartments.