During our entire stay at Sweet Inn. The elevator did not work, and we were placed on the sixth floor. This is super inconvenient because my mother has knee problems and she has had surgery and other treatments to get better. The worst part is that they knew this elevator was not working even before they "confirmed" our stay. They were in contact with my as you can see in the conversation asking me about proof of identity, and at this point they could have let me know of this inconvenience and I would have booked another place to stay. This is unnacceptable and we had to help my mom go up the stairs every time we entered and left the building.