The hotel staff were very friendly and efficient. The only aspect that let the hotel down was the fact that there was no air-conditioning for several days, during the first heart wave of the year. The hotel did provide a fan when we asked, but this was removed when the air conditioning was supposedly fixed. However the air conditioning was still not working and we had no fan.... Lost of apologies from the reception staff, but this didn't make up for the fact that the hotel room was unbearably hot.