The place is warm, clean, some of the people from support are helpful & quick to reply, but it was a hassle from the beginning to the end. I paid in advance, but had to send multiple IDs via their site, which didn't work. Then I had to download yet another app to get the digital key, but this one needed access to the internet to get inside the apartment. I was in constant contact with the hosts, but I was only notified I had to pay another $200 deposit and some other city tax 2h before check in - that's not professional.
There are multiple 1a apartments in the same building, so we needed help to identify it. The kitchen is entirely different, there were multiple items missing from the listing and the bulbs are blueish-economic, all which made the place look deserted. The old fridge was leaking, had to wait another hour for a plumber to fix it. So we finally finished the check-in at 6 PM, after a lot of messages with their support.
For over $160 a night, these issues should not exist.