We got there a half hour later then we were supposed too but then she had to go okay i understand and we had to wait a hour and half for somebody to bring the keys after that hour and a half there was still nobody there so i had to call her again and ask When somebody was coming she told me to wait another 40 min and that was unacceptable we had a dissucion over the telephone and somebody came 20 min later. She did end up refunding a certain amount of the money which made it a little beter but still its not oke to let people wait for almost 2 hours and more. This situation could have been avoided and i dont think she handle it correctly which made me even more frustrated she did not call me to tell how it all progressed i was the one to constantly call her and ask her if there was someone coming and what time