I would like to believe we (my partner and I) were really unlucky, given that most other reviews seemed positive and were the reason we booked this location in the first place. However, I don't even know where to begin with all the things that went wrong. We arrived on a Saturday afternoon to an unexpectedly dirty property which we were willing to check in to, granted that someone put some effort into cleaning it. We contacted the hosting business and they were really quick to send someone over, really the only positive aspect of this experience (they were always quick to answer, no matter the time or day). We had temporarily left the property to give them time to clean, only to come back to the exact same issues, minus a few cosmetic fixes, even though we had provided them with proof of the irregularities. We were assured that the cleaning department was informed and that they would take action. To our shock, most of the issues were left unaddressed and even though we provided proof for a 2nd time that the property was not how it was supposed to be, the hosts insisted that cleaning was done. Issues included: stained bed linen and pillows; different people's hair on bedding, pillows, ground, bathroom; dust everywhere in corners and on details; poop stains on and inside the toilet (both on arrival and after "cleaning"!!!), that we could easily clean off with a brush and paper; wine spilled all over one of the freezer boxes; smell of salami and decay in the fridge; oven and microwave were dirty and smelly; shower doors and walls were full of hardened shower gel stains.
Moreover, the only night we ended up spending there (because it was too late to find something else), we had to sleep on the couch, as the really tiny bed was broken and "fixed" by placing a pillow in between the frame and mattress.
The place is generally pretty run down and it does not come close to the super exaggerated/"professional" pictures displayed on Airbnb.
We were looking forward to making this property our home and office for the week and had no intention to fight, but ended up having to check out after one night, losing essentially most of our weekend trying to find a new place, moving luggage around, finding new parking, etc.
What was really the last drop for me was the hosts concluding with a "We are sorry you didn't like the condition of the apartment", making it seem like it was our fault for these common sense expectations. I didn't expect 5 stars luxury, but honestly I've stayed in backpacker hostels cleaner than this. Someone from the back office should go in person and check what their "cleaning department" does, not to mention the general condition of the property against the promise on Airbnb. Super disappointed!