Negative review for the host for not willing to communicate at all and broke her promise, but positive review for the apartment for its facilities and location. The host threated us with our passport’s scans which she requested before our move in. The following is the direct quote from part of her email to us: …….. “For all of that, if you don't transfer 75€ to my account today, tomorriow I will report to Airbnb and the valuation that I will do from you in the web, if you don't transfer the 75€, you can imagine how it will be...” We replied: “Although the sink was quite dirty, we had already cleaned the hob and tableware that I have no idea how dirty they were as shown in your photographs. Being visitors but not professional cleaners, the cleaning we have done is already better than standard. Besides, penalty of €75 is not that reasonable. The extra cleaning done by you and the extra electricity fee due to the open of the freezer's door could not cost about €75. No evidence of the scratch on the floor is shown as it can be caused by other factors. Most importantly, according to the terms and privacy of Airbnb, in the event that a Host claims otherwise and provides evidence of damage, including but not limited to photographs, visitors will agree to pay the cost of replacing the damaged items with equivalent items. Therefore, we are only required to pay the damage fee equivalent to cleaning fee for the hob and freezer. The damage fee, again, is more than we can afford that we hope you can reduce the amount of penalty (i think we are only obliged to account for the sink and the freezer). Currently, we are still in Spain. Should there be any problems, we might discuss with you directly.” And she did not reply us after that and straightly reported to Airbnb. Hence, she did not give us the time as she promised which is one day. Unable to contact and unwilling for us to find her to discuss about this issue. When we were back to UK, there was nothing we can do and we thought it was what she wants to achieve. We did not expect such an unreasonable host so we did not took any photos before we left to prove but only hers. It made our situation really bad since we do not have solid prove so we decided to take those uncertainty damage but €75 is just not the price for those. To be fair to the host, it was partly truly our fault and we are willing to take those responsibility. But we hope that the host will be reasonable for the penalty and communicate with us and do not lead to this situation. However, the apartment is truly lovely to stay for 5 people, stores and supermarkets are near. Park Guell, a famous and must go attraction is just 10 minutes walk...