This review is a little complicated as we can’t really review this flat we rented. We arrived after midnight - they were very flexible with check in at late hours with very precise directions. But we arrived at a totally different apartment than the one we rented. It was in the building but was 100% a different apartment that didn’t have any of the nice warm touches and historical decor that is in this flat. We couldn’t get in touch with anyone as it was so late. Come to find out the next day, they indeed had switched apartments on us without advising, as there had been emergency water damage because the boiler exploded. however they never told us, or explained they were sending us to a totally different apartment. They couldn’t fix it and we had to stay in the other apartment. In the end they offered a discount for our troubles, but overall it was not the most pleasant experience. However the apartment they did put us up in was another 2 br apartment that was clean and had internet. Just really disappointed at the whole thing. Mariana once she did stop by on the morning after communicated very promptly and respectfully- it was just an error and issue she couldn’t really make fully right. It sounds like this was just a fluke- everyone else rated them very highly and mistakes happen.