We contacted our hostesses via phone as soon as we arrived in the neighborhood. Gisele gave us directions from the Fontana metro stop and welcomed us in the house. She was very helpful in giving us tips and hints about the apartment and the city in general. During our stay Gisele handled a small repair very promptly all the time trying not to inconvenience us. The location of the apartment is great. Lots of cafes and restaurants within walking distance in all directions.