The house number wasn’t provided and I had communicated our arrival time and phone number. It took over an hour for Claudia (Evelyn’s designated host) to respond leaving us on the street with our luggage and neighbors in the street trying to be helpful. Claudia’s main focus was to argue that it had never happened before to any guest. I took a screen shot of the Airbnb notification and sent it to Evelyn, who said she would look into it. Claudia in turn had designated host responsibility to the person who cleans the house, who didn’t speak any English, so short of learning how to open the door, we were left to figure out the location of the Wi-Fi password (Claudia’s direction was completely wrong) and using the washer and dryer unit on our own (pulled up user manuals on line to figure things out). The air conditioning unit leaked because the drain opened into a bucket in the balcony and when the bucket filled the water backed into the room over the table and damaged my laptop. Took 5 hours to get a response from Claudia and it was left to us to be at the apartment when the technician came. Another 2 hrs before after the technician arrival before it was fixed and then the clean up of the shower from the debris he left behind as the air filters hadn’t been cleaned in a while and were completely clogged. No response from Evelyn when notified of the damage to the laptop and when I notified her that the lint filter for the dryer was clogged as well (and a fire hazard). Location was close to the metro but not many great places to eat when you are with kids unless you like the bar scene. The street turned into party town over the weekend with loud music, lights and dancing so if you are looking for a quiet place for a family, with a responsible host consider looking elsewhere.