I emailed Barbara when I was trying to find a new place to stay because of problems at a different Airbnb apartment. Barbara was immediately responsive. She met me at the time we agreed and made me feel very comfortable about my stay. The apartment is beautiful, in a great location, and exactly as pictured. All amenities are there, and they are of good quality. I had one problem with the air conditioning unit making a disturbing noise during the night, but I could not figure out until the last day that was the cause. Barbara offered to let me cancel my reservation and get a refund, but I decided to stay. Other than that, everything about the stay was perfect.