The customer service is really bad. Generally very nice replies (when and if they reply) but either dont reply to your request or it takes too much time.
In our case the shower drain was clogged, so we could hardly shower and disgusting old hair and gunk/ grease floated around in the shower tub. I had to contact, chase them a lot during our stay of 4 nights, and still they did not solve the problem. They told us that the technician worked on priority and ours was not. Mind you that the weather was very hot these days. (technician did not show up to an appointment by the way).
Apart from this check-in was easy the app, and the apartment is basic but generally has everything you need. You can find the something cheaper for the same quality, if you dont care about a balcony. Nice quiet neighbourhood. Highlight of this place: Check out the mexican restaurant across the street for delicious mexican food.