How can one person in the counter can make your day lousy.
In my booking I ordered a room with big shower. When I arrive I got a room on the third floor with a bath.
The first counter guy change my room to another on the lowest floor which was facing the street. the room had a shower but it was very noisy from the street. limitedly I asked for a quite room but he said that these are the only rooms available for now and tomorrow morning it will be not a problem to change when some room will be available.
The next day I asked to change the room to a quiet room. but a new counter man said there are no rooms with shower. So I agree to have a quiet room with bath. Suddenly he said it is not possible to change. I told him that the only reason I agree to stay in this room is because the first guy said the room will be replaced.
An hour later I found the first guy and ask him to help. He said that it can’t be changed because there are no more rooms. Only when asked them to check again the hotel manager heard me and started to take care of me.
The hotel manager was very kind and walk me around to find a new room that about to be available soon.
He find more than one room easily.
I don’t understand why the counter guy was so rood and cold. He didn’t even show any attempt to help.
If the hotel manager reads this comment, please ask your workers to be a little more kinder.
For some reason they seems neurotic and very unpleasant.
After all the rooms are nice and the location is good.