Clara was very responsive with communications before and during our stay. She made sure to give us information on alternate ways to contact her during our stay. Our welcome orientation was detailed, however I think they could push the check-in time to later in the day so they have more time to set up between guests.
The apartment is spacious with bedrooms on opposite sides of the apartment for privacy. The apartment had abundant ambient light because there are windows throughout which makes for a very pleasant stay.
The apartment was fully appointed with everything you need, however we were a little disappointed in the coffee maker option as it was an older stove-top espresso maker and didn't work very well. Luckily there is a wonderful cafe downstairs with a very sweet couple running it and we stopped in each day for coffee.
Because this is on a main road, there is a lot of traffic noise from the street and was able to be heard in both bedrooms. This may be something some are used to, but we found it to be a bit loud.
Overall, a very pleasant stay and we were very pleased with our choice.