Check-in was a bit of a hassle for us, but that was because the card key was cracked. That was resolved very quickly! The apartment was clean and located in a very convenient area (close to two metro stations). I will say that I was a bit annoyed that my friends and I were told that we had to pay an additional fee when we checked in. We were told it was for "taxes and service fees", but that should have already been included in the original booking price. Also note that they charge extra if you want extra bedding or towels. It felt like we were being nickel and dimed. That being said, Francesca was very helpful and communicative before our stay. She even helped me make a reservation at a restaurant that didn't have an online booking system. Overall it was a nice stay, I just wish that the Airbnb price included all charges!