Monica and Lola were super responsive to some needs that came up - going above and beyond our expectations. The room where one of our children slept had no window covering and a bright air-shaft light shines into that room 24 hours a day...making it difficult for sleep! We asked if they had a dark sheet we could use and the next day a service person arrived to install black-out shades. We were so grateful!
Please note that the largest bedroom facing the street is pretty loud from the traffic and motorcycles that constantly drive by. The windows were good and muffled quite a bit of the sound compared to when they're open, but if you're sensitive to sound when trying to sleep, best bring some serious ear plugs.