This is a self-service place...meaning I don't think I ever spoke with anyone or met with anyone. The door locked and unlocked via a website...which, if you don't have wifi or a mobile data plan, you are in trouble. Because of this, the check-in process was confusing. We had to get wifi from the apartment working first, while we were in the hallway outside the door...but the wifi signal wasn't very strong, so we had trouble connecting. We did finally get in...but it was more stressful than it should have been. Especially after traveling all night before.
The place was very clean and comfortable. The AC worked well. The view from the living room was not great...looking at the backside of some buildings, but it wasn't awful. Would have LOVED to be overlooking Plaza Catalunya!
The master bedroom was nice, but the beds in the 2nd room were tiny and not comfortable. They did not have extra pillows that I could find, so we used throw pillows from the couch. The showers were nice, but had no shelves or any space to place soap, shampoo, etc. There is also little to no counter space in the bathroom to place toiletries (in the 2nd bathroom).
The most positive thing about the apartment is the location! Since we didn't stay in the apartment much at all, it was worth the price and inconveniences of working with a rental management company.