Sandra was very easy to contact and flexible in organizing our arrival. All important information was given beforehand and also when we arrived. When we arrived Sandra was in the appartment and showed us the places. She was also always available if we had any questions during our stay. We got two keys which helped us as we sometimes had different timetables with my husband. The appartment was nice and situated in the adorable Gracia area were we spent most of the time, the closest metrostation and a good supermarket was just next to it. The only minus was the soundproof wasn't very good and some noise from the neighbours could easily be heard, but hopefully the bedroom was quite quiet. We were travelling with our 2 year old son and this was a good place for us to stay, we got a cot and a highchair, too.