This was the worst Air Bnb experience of all and we are extremely disappointed.
We had booked this flat a few months in advance and were looking forward to our stay in Barcelona.
The only good thing about this place was the location.
The flat looked very outdated and not very well maintained. It had very old and uncomfortable furniture, the decorations were tacky and the whole place was filled with broken appliances such as kettles and pots. There were also broken tiles and obvious structural issues in the bathroom.
The flat was not very welcoming and there was no real sense of warmth.
The sleeping facilities were advertised as having a King size bed in the main bedroom although it turned out to be only a double bed and was quite uncomfortable to sleep in.
Most of the sheets and towels were well overused to the point where they were discoloured. We had to buy our own towels as we were not comfortable using the ones provided.
The house rules in their welcome booklet were not very tactful and were quite aggressive. They basically suggest that you are a potential criminal/thief asking you to, and I quote “ behave yourself or money will be taken from your credit card!!!”
They threaten to charge you for make-up stains on their towels (5euro- small towel/10 euro-big towel).
It’s one thing to put these types of rules in place, but to be doing this at the same time as not even providing decent towels in the first place is just madness.
The smell in the bathroom was very overwhelming and unpleasant. We had to go to the shops for cleaning products so we could clean and disinfect it all ourselves. It was disgusting.
We had asked for a late check out as well as reported a broken kettle on the first day of our arrival. However We did not hear from the agent until the end of our stay. We were refunded 30 Euro for the inconvenience, this was very kind and nice, however the whole experience in the flat was unpleasant.
Two days before check out we noticed there was a new kettle in the flat, this would indicate someone had been in the flat during our stay unannounced and without our knowledge, complete lack of privacy and is unacceptable.
We had a lot of issues with noise.
We could hear everything the neighbours were doing at all times, they’re talking, them having showers, using bathroom,etc
We didn’t get much sleep at all throughout our stay due to the noise, mainly from the people upstairs.
I would not recommend this place to anyone.