Cristina gave us an appointment at a very precise time in front of a McDonald restaurant which happens to ber right at street level from where our reserved apartment was. She was very punctual and we found each other very easily. She showed us to our room and was dismayed and embarrassed to see that the room had not been made yet. She toiled for quite some time to clean the room while apologizing profusely. We had a lot of understanding and patience, which I think relieved her.
Cristina then did her best to correct the poor impression that the thought this might have left with us by generously buying a SIM card for our phone and accompanying us in a ride through the subway system...and she more than made up for it. She also came to bid us farewell and help us carry pour luggage.
Cristina has shining human qualities and we appreciated that. Despite the slight mishap during check-in (not Cristina's fault), we will certainly return to that location.