Albert is one of the rudest men I’ve ever encountered in my life. I responded to the message with my arrival time. When I called Albert, it was like he was surprised. It’s absolutely unacceptable, I arrived outside and when I called to let him know, he acted like I was harassing him. When he finally arrived, he was yelling at me about how lucky I was to be able to check-in. He had absolutely no manners and tried to make feel me like I did something wrong by simply trying to check-in. If my arrival is ‘too early’ then you need to let me know that BEFORE, not after I land so I can make other accommodations. My friends and I did not deserve to be standing in the street while Albert berated us for 5 minutes because he felt it was more important to tell us how ‘lucky’ we were to check into an Airbnb I worked hard to pay for. The apartment itself looks how it says, although they didn’t offer us blankets or comforters because they said no one in Barcelona uses those. They also did not have toilet paper and we had to buy our own