Communicated to the host about checking in early two days prior to check in and she had agreed. Once we had landed we updated her we would be on our way shortly. She was almost an hour late and didn't apologize. She lets us in to go up 4 flights of stairs and didn't even offer to help us with our luggage. She had the towels and linens in a dirty IKEA bag that she brought on her bike in the heat. Then she told us the room should be ready in an hour you can come back after we had already agreed on the check in time assuming she had notice and had agreed to it that the apartment would be ready for us to stay in and freshen up from our flight and waiting outside for an hour in the heat. We immediately left to go find a hotel and left her a message she didn't even respond.