Would have rated higher, however upstairs shower did not work the entire time we were there and the upstairs toilet stopped working with 2 days left of our stay (shower issue has been mentioned in multiple reviews). While we were able to deal with those inconveniences, the biggest issue was being locked out of the apartment with two kids for nearly an hour and having to sit in a hot hallway after spending the day walking the city. We ended up having to wait for someone to show up with a physical key to let us in because of a error with the lock software. My phone died while on hold, but luckily my wife had service so they could call us on her phone.