I did not meet her personally, but was greeted by someone else. There were a few wrinkles to be worked out, but she responded immediately via text message. The apartment is spacious and nicely appointed, pretty much as it appears in the images. The best thing about the stay was the perfect location of the property. You could not stay in a better location. There is a metro stop steps from the front door, great shopping and lots of dining options. Everything works in the apartment. There is one issue that cannot be fixed. The apartment is located on the first floor above the street level, and at a very busy intersection with heavy traffic 24/7. There is always noise from the traffic, pedestrians, and subway that permeates the unit. It is not a problem in the day, but earplugs are pretty much essential to a good night's sleep.