At first: the apartment is very nice and very well located. We just had problems with communication.
Communication before check in was fast, helpful and very friendly. But the online Check In process is already really annoying, and then we still had a lot of trouble with the digital keys. Some of our group members, who arrived first, got a key to a different apartment and moved in - not knowing, that they are in the wrong flat. They were shocked, because it looked completely different from the pictures and was a lot smaller than described. When the others arrived, they had the correct key to the booked apartment, so we finally all moved in together and thought anything is fine now. I informed "Eva & Jack" (who of course do not read or answer your messages themselves obviously, but their service staff does) about the mix up and thought anything is fine know. But for the next days we had to write messages or call the office anytime we wanted to get in and sit there and wait, because the digital keys vanished from the system. This already was really annoying, but when finally some strangers entered our apartment (luckily while we were there) we started feeling not secure anymore. I called the office and explained the situation to an EXTREMELY unfriendly agent, who only would finally start helping when I got really angry, too. We found out, that we were supposed to be moved to a different apartment and not the one we booked (the one some of our group members had the key to when checking in), which was a lot smaller, did not even have the correct number of separate bedrooms and in general was not even close to the description on Airbnb. Of course there can happen mistakes and it is no problem at all, if there is a mix up or anything as long as someone properly helps you. BUT I don't think it is fine to firstly move someone to a lot worse apartment without giving notice in advance, secondly not being able to provide a digital key, and having strangers in your apartment where you have all your private stuff is a mistake that just can not happen. We received a nice message from "Eva & Jack" apologising and explaining the mix up, but it is still sad that we had to spend so much time of our vacation with organising and mainly just waiting for someone to help us. It is a really nice apartment (as long as you really get the apartment you see on the pictures), but they really have to work on their check in, communication and digital key system.