Alex met us punctually when we arrived at the apartment. Although there was a problem with the apartment (that was out of Alex's control), Alex had arranged for a hotel only a few yards away for the first night (whilst he sorted the problem). Alex paid for the hotel and also paid for an evening meal. Alex was very apologetic and did everything he could to cause us minimum disruption. Next day, everything was sorted and Alex showed us round the apartment which was lovely. Would recommend the apartment.