Our stay at Picasso Suites 1.2 was an eventful one. On our second day, our apartment had power issues and the breaker kept flipping leaving us without power (and no A/C!). We alerted Damien's team and they sent over an electrician within the hour. After another hour, the electrician stated he could not fix the problem and we would not be able to stay in the apartment. We called Damien's team member (Katrina) who instructed us on how to obtain a key to another apartment in the building.

Unfortunately, the apartment we were moved to was a smoking room (our original one was not). I am very sensitive to second hand smoke which made the new apartment an unacceptable alternative. We repeatedly tried to contact Damien and his team members for over two hours and never heard back. At this point, we had cancelled our dinner reservation and wasted several hours dealing with this issue. Despite the smoke, we had no alternative and opened all the windows and dealt with the awful smell.

Damien was kind enough to leave us chocolates and wine on the last night which was nice but certainly did not make up for this inconvenience. Also, we were leaving at 5:00 am the next morning so when we got back it was too little too late. It was unfortunate that we had to deal with smaller beds and a smokey apartment.

While I imagine our experience was the exception not the rule, it was very frustrating. If none of the above happened, this would have been a five star experience. Despite their best attempt to remedy a difficult situation, Damien and his team fell short. I imagine he has learned from this situation and won't allow it to happen again as he seems to run a very professional business. Sadly, we were the unlucky couple who had to endure what is likely an exception to the many great stays others have had while staying with Damien.