Norfa & her family were pleasant and always tried hard to assist. Norfa's English is limited however their daughter Sara was there to assist. Location was good with bus to the airport out front, access to metro close by, a bakery right next door and supermarkets nearby. The room was adequate for 3 up a narrow spiral staircase and next door was a separate room (for a couple) whom we shared the shower/bathroom with. Overall it met our requirements.