I was so excited to stay with Mercedes. Unfortunately, when I arrived, I could not get in touch with her or get into the apartment. I buzzed her apartment per her instructions, called numerous times, and messaged. It was an exhausting travel day with airline cancellations and delays (which was communicated to Mercedes) so after waiting about 45 minutes, we decided to get a different hotel which was expensive due to being very last minute. I was super bummed because I was really looking forward to staying here. She messaged that evening saying she had been sleeping and to come by, but we already were in our new hotel. She did promptly refund the amount with argument which was appreciated.