The property is located on 5th floor in a building without lift. This was informed pretty late.
The property was not inspected before offering and we had to vacate & search for a new property in the middle of our vacation. There was a leakage that was seaping into the property of a family living one floor below and they were knocking the door everytime we tried to use the bathroom even for a minute.
Communication is through an agent/Support team which gives call center type answers without resolution. I am still negotiating my refund despite of unpleasant experience .
One has to ensure all amneties even if you are willing to climb 5 floors on your own.