We saw Francesca for all of about 5 minutes during our stay at her apartment but she was a very welcoming host and we didn't have any problems at all during our stay. The room looks exactly like the photos and there is a fantastic view from the balcony. The apartment is located very centrally and we were able to walk everywhere during our stay. There are also some great restaurants and bars close by which Francesca pointed us to! The room does experience noise at night, particularly at the weekend but you expect this from staying so centrally in the city so its not a problem! Would stay here again.