We had a terrible experience in this flat:
- The description said that the flat was at number 1, but it was actually at number 15 in a desolate house with a tarpaulin over the façade, rubble and waste in front of the house, no light in the hallway, which smelled of excrement.
- The first night we realised that we were not safe in the house. The neighbouring flat, which was right next door to the AirBnB flat, was occupied by drug dealers. Their customers came at regular intervals at night. The junkies rang the doorbells of the residents. The bell system was extremely loud, so that we were repeatedly roused from our sleep. After that, there were several loud and physically violent confrontations between the drug dealing neighbours and their customers right outside our flat door.
- We contacted Virginie, the hostess, and let her know that we would be leaving after the second night out of concern for our safety. Virginie appeared altogether friendly and apologised to us for the experience. She said she was unaware that there was a narcopiso next door. She confirmed our departure with her signature.
- Subsequently, however, Virginie did not accept the cancellation of the stay in the system. We had booked the accommodation for 5 weeks and paid 1758 euros for 37 nights not including service charge and cleaning. The biggest mistake ever. So we remained recorded in the system as guests of the flat. At the end of the booking period, we received a refund from Virginie of 278 euros. She did not reply to our message asking how this sum was made up and asking her to adequately compensate us.
The experience was a great financial loss and above all disappointing in human terms. We advise all travellers not to book.