This was, unfortunately, the worst experience I've had with Airbnb. The worst of the issues was the large safety matter that occurred during my stay. There was an apparent gas leak in the building - and all residents were told to evacuate urgently. There was mass panic as this occurred. My friend and I were unable to leave the apartment as the digital security door of our apartment failed due to the power outage. We attempted to contact SweetInn to understand how to open the door. There was no information left in the apartment on how to do so. I used the chat function to get in touch with SweetInn and it took approx 1hr 15 min to get us information on how to open the door when power is out. The emergency contacts left in the apartment welcome booklet were for an entirely different agency altogether. My friend had a panic attack and the fire brigade considered evacuating us from the window if the risk presented by the gas leak escalated. All other residents were directed down the street - safely after from the building. It was an incredibly stressful episode. I was informed through chat that a manager of SweetInn Spain would contact me the next day. Though I chased up through the chat on two occasions, I never received a call. It was a disgraceful act of negligence by SweetInn - and I would advise against anyone using their services.