The agent who checked with us in had the wrong key and we needed to wait 45 min.
The first night we went for dinner, came back and couldn’t open the door. We called and it took over 3 hours to get us into the apartment. A agency staff came but he couldn’t open the door. At the end we needed to wait for a locksmith. The door was complete destroyed. It was obvious that someone broke in before and they fixed it cheap.
Second night, after almost all day someone worked on the door (we needed to stay in the apartment to check) the same problem happened again. And again we needed to wait 3 hours in the middle of the night until a locksmith came.
I told the agency that my father has 80 years and needs medicine (Diabetes) after dinner.
It seemed they don’t care and they took there time.
In the end we did not pay first two nights which is obvious what happened.