Our reservation was canceled last minute, and we got a notice about it only when we contacted the host for check in upon arrival. It was apparently some sort of technical error between their reservation system and Airbnb (as they are an entity managing multiple apartments, not a single host), though there was no such error on our view of Airbnb. They did communicate to us that they are escalating the matter to Airbnb help desk, but that was the only further help we got from the host. Fortunately Airbnb managed to get a replacement booking for us within an hour, and it’s actually quite good as far as location and quality but it’s much smaller in size. Still, happy about Airbnb service but disappointed by possibility of such errors on host side on the last minute. Can’t rate N/A on issues like cleanliness or location as we didn’t see the apartment, so just putting 1 star everywhere except 3 for communication.