Stayed here three nights in June with my family of four. I was not happy and would not return. Let me start with the positives. Excellent location - that cannot be disputed. Building itself is well maintained and quiet. The apartment has strong central air conditioning in every room. Comfortable living room couch where my daughter slept because the second bedroom was pretty tight (but we knew that going in from the photos and reviews so that was not an issue for us). Another positive was that Maria and Oscar arranged a taxi to pick us up, which we appreciated. They also allowed us to check in early with their associate Fabiana so we could leave our luggage while the apartment was being cleaned since our flight arrived several hours prior to the 4 pm check in. Now the negatives. The pictures don’t show the wear and tear - the scuffed walls, rusting master shower floor, and the shower slider that kept coming off the track if you slid it completely open. The freezer drawer was frozen shut; we were looking for ice and unable to open it. The WiFi is strong in the front rooms but spotty in the bedrooms. There was a only single pillow per guest. The apartment was clean, but not as clean as other Airbnbs we stayed in on this trip. The worst part for us was that there was a bad ceiling leak in the second bathroom, requiring us to place a pot underneath it to catch the water drips. This occurred late morning on our second day. We used the towels in the that bathroom to sop up the water pooling on the floor, and I called Maria expressing the urgency of the situation. A technician was sent while we were out that afternoon after they asked if we were ok having him in the apartment while we were gone. We were. Messaged back and forth with Fabiana on What’sApp where I sent her a video of the leaking ceiling that she requested and I explained that we needed additional towels, since we used a bunch for the leak. When we returned from seeing sights there was no longer a leak. We saw duct tape on the leaking ceiling spot and the pot in the sink. There was zero communication from Maria or Fabiana regarding whether it was ok to use the shower and no attempt to get us additional clean towels, despite my specific request for some. So, four of us shared three towels for the majority of our stay, which is pretty ridiculous. I can’t fault them for the leak, that could happen anywhere. But to not touch base with us afterward is totally unacceptable as far as I’m concerned. Also, two separate Airbnb messages I sent to Maria and Oscar on days 2 and 3 requesting a noon checkout were TOTALLY IGNORED. One of those two messages also requested assistance in procuring a restaurant reservation for one of our nights....