When we arrived Tom Team ensured us they will clean the common areas at least 2-3 times a week. It did not happen untill I contacted Tom at the end of the first week. The house was guesting at the time 7 people.
At the arrival the floor of our room was not even brushed (it took us 2 minutes to do it).
I contacted Tom for the full address more than a week in advance, I have not received any replies. After 1 week waiting, my boyfriend had to chase him with his Airbnb account, asking for information about a room, that Tom promtly replied in 10 mins. Only after that, Tom answered to me upon request on my boyfriend account. Tom was not apologetic at all!
It would be nice receive apologies when there are mistakes and lack of services.
It can strongly change the guest experience.
Anyway the location is great and very central, the room spacious and quiet.
Overall a good value for the money.