Did not answer logistical questions about the apartment ahead of time. Charged a "local tax" on top of the price--asked for this in cash, and did not provide a receipt. Did not provide adequate information on the location--then charged me for being late! Only had three sets of keys for a place that holds 6+ people--said he would bring additional sets of keys the next day--never did bring more keys even though we had the place for nearly a week. This was really inconvenient! Apartment had a washer but not a dryer--there is a clothesline, which works fine...until it rains! Only AC was a singe portable inside unit that was not nearly adequate for the time of year and it was on the opposite side of the apartment from the sleeping areas. Very convenient neighborhood and the owner of the Tu Supermercat downstairs was very helpful...too bad the actual agent was not helpful at all.