I had such a terrible experience with the hostel.
I live in Barcelona, however was unable to enter my house last night and wanted somewhere cheap & clean just to sleep for the night.
I only had a picture of my passport (of which I normally use for hostels or Airbnb, because they only need the details)
The person I spoke to was so rude and unhelpful. Therefore I ended up paying for the bed but was not able to enter the hostel.
Instead of writing in a professional manner and explaining and offering condolences etc, the employee implied I must not live here if I do not have the documentation?!?! I do in fact live here, and have done for three & a half years, but I was in need of a safe place to sleep for the night.
Please train your staff to speak to customers in the appropriate manner.