The host was very kind and responded very quickly when we had issues with our original Airbnb’s heater not working. She quickly gave us a new airbnb instead and didn’t charge us extra. The only thing was that the check in process was a little complicated, as you have to go to a reception desk to get your keys and then walk another 5-7 min to get to the actual airbnb. Aside from that, great stay, very clean and an elevator to take up your luggage!