Well first of all, whoever Eva is, she is not a real person. We never met with a person named Eva nor did she answer any calls. I believe they have some sort of bot set up named Eva and whenever respond to emails they come from Eva. Before we arrived, we confirmed that we would be able to occupy the apartment early as our flights got in in the morning. When we got to the management office that manages the apartment they were confused--probably because they didn't know who Eva was that day. So we had to walk around Barcelona with all of our luggage for hours until we could officially check in. Secondly, we arrived with one less person than when we originally booked the apartment and there was a fee per person and they still made us pay the tax for the missing person. They were no interested in understanding that a person decided to back out of the trip. So to check in and access the apartment they put an app on my phone and the app was supposed to unlock the door, well guess what it didn't. So we called and guess what? No help. They wanted us to trek back across town after hours of flying and walking back to their office to get an actual key card. I asked if they could bring a key and guess what? They said, NO! Are you serious? They actually said "NO!" multiple times. If we had not already paid and passed the refund period we totally would have done it. Luckily a cleaning person had a key and let us in. So later that night we made our way over to the office to get a key and after trecking back to the apartment, it still didn't work. So we had to call again and after some time the key card finally worked. But here's the kicker, when we went to get the key they were all "Yeah that app always has problems" So why even use it or why not provide a key in addition. It was an absolute mess. So if you want to go through this kind of hassle, by all means book this place. If you want to enjoy Barcelona stress free--look elsewhere.