The flat itself was good, clean, plenty of space and a good location. But now the bad, the communication was catastrophic and the owner behaved very disrespectfully.
I already sent them a message via airbnb when I made the booking request and received no reply. After a week, I decided to send them a message via WhatsApp, where I received an answer 3 days later.
First we were told that the key would be handed in at the supermarket opposite. But the day before our arrival we were suddenly told that it was not possible because of the pandemic and that I had to pay 30 € to get the key because we were arriving late.
It's strange that they only find out the day before and then give me such short notice, even though I had already written the first time 2 weeks before. This is very unreliable and unprofessional as a landlord. But okay, I tried to find a solution to pick up the keys beforehand and not pay what I thought was a high price for handing over the keys.
My brother, who is doing an internship as a veterinarian in Barcelona and is actually very busy, was so nice and went there to pick up the key directly so that we could get into the flat and not have to pay 30 €.
He drove all the way from the other side of town to meet her. When he arrived she still wanted money for the keys, when he asked why she just yelled at him and was super disrespectful to him saying things like "I don't give a shit what you think, give me the money or you don't get the keys" without him even being able to say a word back. He was shoked by this behavior and I'm shoked too.
My brother is a very warm, kind person who works hard and dedicates his life to medicine and animal welfare.
He definitely does not deserve such disrespect! In my opinion, no one deserves such disrespect, this is behaviour that should not be tolerated. That's why I'm taking the time to write this detailed commentary.
I am shocked that a landlord is so disrespectful and unserious to her guests, and especially to dear people like my brother who actually just want to help out.
I am extremely appalled and outraged by this behaviour.... You can also talk to people normally and respectfully and my brother deserves an apology!
As a result, I hope that she will reconsider her behaviour in the future and treat other guests in a nicer and more respectful way.