The apartment was great, exactly as described on the ad. Great amenities and services. Everything felt very easy and like being at home. The balcony was a big +! The hosts were very responsive they have a fix line and a cell phone connected so they are always available.

Before arriving I called the hosts and scheduled the check in at 3 pm but when we arrived the apartment was not ready. Two people were still cleaning it. We left our suitcases and we had to go back after an hour. The host offered a reimbursement of the cleaning fee due to the fact that the apartment was not ready at the scheduled check in time. I had to follow up on this and the last day I received an envelope with only a partial reimbursement without an explanation of why I was receiving less money than they told me. I called them and the answer was that that was the best they could do. Maybe the conditions or situation changed and it would have been good to know or receive an email or phone call explaining why the initial offer of returning the full amount of the cleaning fee was changed. Beside this situation we found the apartment very comfortable in a great building and we will totally recommend it.