We’ve just returned from 3wks in Spain, our first overseas family holiday in 7 years, staying in 3 Airbnb apartments and this was our least favourite. The apartment is in a good location close to shops, restaurants, metro etc. It was clean with air conditioning and had a nice balcony.
Although it says the place can sleep 6 we found it small for 5 people staying 6 nights. There are 3 small bedrooms, one sofa that seats only 3 and a small dining table with only 4 chairs and the bathroom is tiny. And bring your own shampoo/shower gel, they only provided 1 tiny 20ml bottle of each.
The host is an agency. They were helpful in organising a taxi transfer when we arrived late because easyJet cancelled our flight. A friendly man let us into the flat and gave us keys but there is a 30€ charge for late arrival.
We gradually fell out with the agency as we found more and more essential items missing during our stay - kettle, lighter for the hob, bowls, tea towels and only 1 roll of toilet paper for 5 people for a week’s stay! I had to ask for an apology when they suggested I should have told them about the missing bowls earlier as though it was my job to do an inventory! There were no oven gloves so you would need to use your bath towels to use the oven safely.
They told us they only give enough toilet paper for one day, don’t supply tea towels for sanitary reasons, and are not obliged to provide oven gloves. When I asked how I was supposed to use the oven safely they stopped responding.
I told them their housekeeping had done a poor job of preparing the flat for our stay as lots of essential items were missing. They replied that housekeeping had done an amazing job. I’m afraid we’ll have to agree to disagree. I worked as an Airbnb housekeeper for a few years and we clearly have different standards. It felt like the agency wanted us to be grateful that they supplied the many missing items quickly, but missed the point that I was wasting my holiday doing a stocktake for them!
This apartment is suitable for a maximum of 4 guests staying just a few nights who won’t use the kitchen much. We won’t be staying again.