Overall we had a good stay at this apartment. The location was great, easy to find. They offered a lot of help with transportation and arrangements, although in our case we didn't really need it as we live in Spain. Everything was clean and worked well, the only complaint we'd have is that there wasn't enough toilet paper - even for quite a short stay. We also expected to have the basic essentials - shampoo, body wash. When we texted to ask (good communication!) we were just told that there must not be any left. We ran down to buy some but it was late and inconvenient. By no means did it spoil the trip - they are small things, but important.