What can I say? Even though I never met Charles, he was great and had everything in perfect order. The process is quite easy and is like a well-oiled machine. The apartment was great, quiet, and extremely clean. It was well appointed and even had some scotch, fruit, tea, and soap. The only things it was missing was shampoo, coffee, and a comfortable pillow. Seriously, the pillows are almost rock hard but honestly, do NOT let that deter you from this place. I will recommend it to anyone and it was a fantastic deal. Location is great too and the housekeeper, Sheila, is very attentive. Charles was always easily reached via text and checked in with us to make sure we were having a great time. He also provided some good recommendations on a map, 3 sets of keys, and even had postcards that you could send to family/friends (though it was a 2 euro fee). I loved the apartment and the city. I will be back.