I booked this Airbnb months in advance before my trip, when the plan was for 2 people. I saw the place could sleep 4 and there was an extra person charge of €33 per person, so I didn’t think it a terrible idea when two additional people decided to join, we thought we would simply pay the additional charge.
However, things took an unexpected turn when, the host Andrea (who’s only working for a company who manages the Airbnb for the owner..?) flat out made a huge scene and spectacle. She said it was impossible because the place only holds 2 people. I showed her the listing, where it specifies up to 4. I told her we could pay the extra. She came up with an insane amount of €180 and tried to take our money for additional time not even booked for our stay. She doesn’t like to use Airbnb, (only WhatsApp). Thru which she requests photos of our passports specifically. Including the minors’. I told her I would register with the local authorities willingly but I wouldn’t send photos of all of our passports esp. through WhatsApp. She was very aggressive and hostile from the beginning. Beware because she likes to request private, unneeded info. Per law, one may register as a tourist with any form of ID, she continuously asked for photos of our passports specifically. The tourist tax only applies to people over the age of 16, she tried to overcharge us for the minors. There was just so much wrong. She said she had to call Airbnb, so I told her I would as well to try to come to a resolutions. She said “you’ll never get a refund.” She argued with me about Airbnb being an Irish company, when all it takes is a simple google search to find out it’s American. We told her the rest of our party would find an Airbnb elsewhere and only 2 of us would stay as our original listing stated, to which she tried repeatedly to tell us that it was “impossible” and that she couldn’t let us stay there. I told her we had paid for two and two would stay and she kept arguing calling us all sorts of names. Very unprofessional and unknowledgeable about how Airbnb works in general. She was upset because she didn’t get to take us on a restaurant recommendation tour that we had never agreed to. Just very overbearing. ZERO customer service skills. Will be telling everyone to steer clear.