The service offered by Andrea is ok. Andrea is absolutely a good person with kind and helpful ways of doing things. Unfortunately it was not enough for me. We were welcomed into the house by a friend of the owner, since she was on vacation, who roughly explained a couple of things to us, especially about the cats we should have taken care of. That is to make sure that they had food and drink, that they had access to the terrace where the cat litter was located. After the first few days I took care to clean because the environment had become dirty due to hair and litter scattered all over the place and being on vacation I admit I didn't like it but ok. The cats are very calm but I think we have suffered from the lack of the owner, not very present, having rebellious attitudes such as pooping in the living room and throwing up, and specifically that also in this case we have cleaned ourselves. After that we met Andrea who was immediately ready to explain that we had not dried the windows after the shower and we had not emptied the hair from the shower filter. Which we did every day after the event. Although the filter was a bit disgusting as it was dirty with mold and finding the request absurd since the shower had hair on the shower tray at first use. Furthermore, even after the first showers, even with the filter free from the hair, the water did not go down well. I add that during our perm the bathroom was never cleaned by the owner, we kept it decent. When asked for new towels we were given but followed by the phrase "only these because it is not a hotel". I specify that the same treatment was followed for the sheets in the room, always the same for the entire stay. Another thing that struck me is that Andrea, when asked about what to do or visit, told us he didn't know what to say and to web. I conclude by saying that I expected more but that's okay. We are people who adapt. I repeat that Andrea is a nice and helpful person but it seemed right to review by telling what I didn't like.