The worst experience I have had through Airbnb. I rented the accommodation for four days, I got a comforter only on the third day, although I requested it directly on the first day. That means I slept only one night with the blanket. At check in we were kept waiting for over an hour.
At some point the vaults did not work for no reason. Then I called and asked for help, that was the last day of my trip, actually I had a plan for the day, but no even for the re-opening of the vault they made us wait 2.5 hours.
Hands off and there are many small hidden costs that you end up paying extra.