Not an airbnb plus worthy! We arrived at night, got all the instructions to self check-in with the key card. The key card didn’t work. We received an emergency number 24/7. Nobody answered. From 00:00 to 03:00 in the night we called, messaged through airbnb and whatsapp. Finally we got an answer. Somebody came opened the door and just told us ‘there was a mistake probably, bye guys’. The worst part was, the next days nobody answered on airbnb or whatsapp if we were okay or to provide an apology. They probably thought, we have our money, we don’t bother. Now, we booked several times with airbnb and always received good reviews so this review is trustworthy. Not a plus airbnb service. Dramatic. We asked for a refund for the first night which is absolutely our right.