Damien's team was excellent and the apartment was well represented by the pictures. This was our second time in Barcelona. So, we weren't in much need of support. However, we stayed with friends who were new to the city and the team were spectacular with helping settle in our friends before we arrived. The team more than any other Airbnb offer you a great deal of support/ideas for enjoying the city. I strongly recommend their apartment for people who are used to having hotel concierge type support but want a "true living" experience. And for people who don't want/need support, the team is not remotely intrusive.