Belen checked in a few days before my arrival to confirm exact arrival time. She was always available by text and even though we were running late the day we arrived, she was infinitely gracious. A chilled white and chocolates greeted us in the dining area. Since we were two, she insisted on getting the second bed set up before leaving. We were given some ins and outs about the apt as well as a binder with some helpful info about nearby eats and city guide we could borrow while visiting. "Check in" and "Check out" was very easy.