Unfortunately I experienced a big problem with the host. 1 day before my trip, i called the host (Maria) and asked for an iron. She said there is one in the room. After my arrival in the evening, the next morning i needed to iron a shirt early in the morning for my first meeting at the MWC2019. Unfortunately I search for 30 minutes the whole appartment and i could not find the iron. There was the iron board but not the iron. I managed to reach the host after several attempts (not easy to reach her) and told her about the problem. She said there is iron in the room. i said no there isn't. She then promised to send one. She said the cleannig lady comes at 9am so she will bring it. I waited 45 minutes until 9:15 and nobody came. I called her and asked her where the iron is. At this point, I was getting extremely nervous as it was getting very tight to reach my first meeting at 10am (terrible traffic towards MWC, especially on the first day of the event). She said "Oh sorry, I sent it to the wrong apartment, to somebody else". Now i started getting very worried and upset. I started calling her a few more times to check whats going. She said somebody will deliver it soon, very soon. It took another 45 minutes until somebody brought a new iron around 10am. Of course I missed my first meeting which as you can imagine is an UNACCEPTABLE situation. I am a Director at Samsung Electronics and I had very high level executive meetings planned for the whole day. Missing my first big meeting is a TERRIBLE situation for my career. It disappointed heavily our leadership team. I complained to AirBNB and requested a financial compensation to this huge invonvenience. AirBNB support said they will contact the host and request this. I did not get any reimbursement or any phone call or an apology email. I find this extremely rude, unprofessional and unacceptable. I do not recommend using this place for business.
€350 per night is a ridiculous price, especially for this apartment. The couch is extremely dirty. I did not want to and could not sit there. The bed was very uncomfortable. The bathroom is extremely small. The shower doesnt work well. Also before my arrival i asked if there is a Nespresso machine. The host said yes, so i brought nespresso capsules. It turned out a totally different coffee machine, so i could not drink coffee in the mornings and also carried nespresso capsules unnecessarily. Also the TV is terrible. there are no proper TV channels, not even at least CNN or BBC. Plus there is an alarm system which you have to arm and disarm all the time which is a big hassle. Also there are 2 big cameras in the apartment which made me very uncomfortable. The location of the apartment is good but there are many hundreds of other apartments that all have very good locations, even better than this one. So overall, i am extremely disappointed with my experience.