The booking process and any subsequent enquiries were dealt with swiftly and accurately. The apartment is somewhat small but the location is fantastic and within walking distance (even with a preschooler and a toddler in tow) to a lot of key sightseeing venues, restaurants and so on. Lots of details in the apartment to keep the little people entertained: puzzles, colouring book (we ended up buying one exactly like it because our son loved it so much) & crayons, games. Tons of guide books and reading books on the shelves. Baby cot with little blanket and highchair were also put in the apartment at our request. Overall, very professionally handled.