First time I have left a bad review, but Karla was rude, unhelpful and not available for check-in - I was forced to find somewhere else last minute. If Karla disputes any of the below, please note, Airbnb Support reviewed the entire screenshotted communication and phone logs and I was given a full refund.
The check-in time is advertised as 15-17h, and 17h-22h. A month earlier I enquired about checking in at 12h but was told I could only leave my bags unattended and can only check in after 15:00.
I say this is fine. There is no mention of a checkin schedule and we dont communicate until afternoon of arrival. At 16:30h I receive an Airbnb message saying "I am working working and my daughter is waiting for you" from Karla - no number is given for her. I arrive at 16:47, and neither Karla or her daughter are in. Another man from Brazil is also stuck outside. Karla does not answer multiple phone calls or texts.
Eventually she whatapps me that her daughter had to leave at 16:30 to go to work ... despite the earlier message at 16:30. She blames me for this, and says I can check in at 20:30 and leave my bags unattended in a common area of 20 people until then, or I can find somewhere else.
I send screenshots of our full communication to Airbnb Support. They attempt to contact her, she is unresponsive, so Airbnb cancel the booking on my behalf at 19:00 and provide a refund. Nonetheless, she continues to aggressively message me until 2230, telling me she is not a slave, has her own life, that I would be charged full price and and that I was wasting her time.
Mistakes happen, but between 18th May and 12 June 16:30 there was no attempt to contact me or confirm a check in time, and the information about her daughter waiting was clearly false as no one was waiting. She clearly earns a significant amount from this 20+ bed flat in central Barcelona, has too many guests and does not care what happens to them.