Sam was a very gracious host. He explained everything we needed to make our stay comfortable. We appreciated the air conditioning in the living room and the bedroom facing the street. There's a lot of street noise, but that's expected since the apartment is on the Gran Via. The beds were lumpy (you could feel the coils), but Sam said that the mattresses will be replaced soon. The kitchen and living area was ample, and the location was close to everything you'd need: metro, market, restaurants, etc.