I'm leaving this review in regard to the helpfulness that the host was in getting us quickly accommodated due to the fact that the apartment did not have electricity. While there were some struggles in getting checked-in, it was very nice of them to be on top of getting us situated somewhere very quickly. I ran into some waiting and mixup in communication between one person answering the AirBnB messages, one person answering the phone, and another reaching out directly on WhatsApp / physically in person. While I can see this as a convenience for communication it led to a bit of frustration on the guest's part.
After reaching the apartment though and getting in touch with the co-host on WhatsApp, the hosts (through the co-host Joe) graciously put us in a nice hotel nearby and were able to refund us on our laundry which was very nice. Thanks for everything you guys could do to circumvent the situation and not leave us in the cold. Wish we could have stayed in your place!