This place is in a great location in the high end neighbourhood of Barcelona. It is only minutes away from the city centre. Unfortunately it took us a couple of days to find our bearings because our host Lucia failed to provide us with a map or give us directions and recommendations of where to go and what was close by. She advised us that she handed out her last map and if we needed a map or help to go to the hotel down the street from us, when I asked if she could please provide one from her office, she said no. I advise you find a map and your bearings on arrival to avoid walking the streets in the wrong direction. We advised the host, Lucia that we are travelling with a 1 year old but she failed to provide a cot. When we tried to contact her about the cot, she ignored our phone calls. We finally received one after communication with the office. This place is run by a real estate and not by the owner and I must say that was the main let down. Our host Lucia was very uninviting and ultimately ruined our stay. On arrival, she saw that we were travelling with 3 children and my older mother although she refused to help us with our luggage and instead sat on her mobile phone until all luggage was in the apartment. By this stage we were so exhausted from luggage and children, we just needed a moment to breath but Lucia immediately asked for our passports for security reasons and wanted to leave. She was not interested in talking to us or helping us. Her hospitality was very poor. Lucia was very rude, unwelcoming and uninviting. She had an off-putting attitude and was most certainly not the warm and friendly host you would hope for when arriving from a long flight from the airport. Soon after Lucia sped out of the apartment, the electricity ONLY in our apartment cut out. We tried to contact Lucia but she ignored our phone calls. Luckily we were able to get in contact with Lichi from the office who was so wonderful and stayed in contact with us until the situation was resolved. It was very difficult having no electricity for 2.5 hours on arrival as the kids couldn't watch TV or charge their tablets and we couldn't use the fridge or heat anything for the baby. I'm not sure why it was only our apartment in the whole building that had no electricity (we had to ask the neighbours for help) and we don't know how the issue was resolved with a phone call (no one actually came out to the property to see the issue, but the electricity came on with a phone call) so I believe the electricity bill may not have been paid. We also had issues with the WI-FI connection and tried to contact Lucia but again she continued to...