The apartment was not clean when we arrived for the 3pm check-in. There was rubbish on the floor and hair left by the sink. This was however very quickly resolved by the team and they had a cleaner in within the hour. There were issues with the previous occupant leading to an affect to our stay and we received a sincere apology for this mistake. We do wish that we could’ve been notified about it before.
The cleaning staff did a great job in a short period of time. The apartment came out spotless. We were even left with extra amenities such as detergents, dish soap, hand soaps etc. The apartment had anything you would need for a stay of any duration- including a kitchen with crockery, an iron and washing machine. There was also storage for luggage.
We were promised a later check out as compensation. It did however take some back and forth to fulfil this promise as they forgot who we were when contacting them. We were eventually given an extra hour for check out. Nearing our new check-out time, we returned to the apartment to gather our things where we were surprised to find a member of staff confused to why we hadn’t vacated the premises and telling us it was not possible to have a later check-out. Luckily, we had written confirmation to show.
Over all, the apartment itself was beautiful once cleaned and was at a great location. The beds were comfortable and the amenities were great. The check-in/check-out process was difficult especially due to the tiredness from flying in and out of the country.