Fernando was very responsive to our emails and check in was no problem. It is a popular listing so early check in might be a problem. No worries as we were able to store our luggage in the office and they advised us when the apartment was ready. The apartment's neighbor location is excellent. Walking distance to most of the sites and/or a quick taxi ride. The taxi stand in located in front to the apartment. Neighbor has good variety of restaurants, grocery stores and pastry stores all within a block or two. Apartment furnishings are a lower end IKea. We were disappointed on that end based on the price point. However, all the other pluses offset the minuses. If traveling with a big family or group this might be the space for you.