This apartment is run by an agency. Sadly the home was not well looked after and the staff careless to say the least. We had serious safety issues and had to ask AirBnb to step in for the first time as the host was being unreasonable and tried to excuse their way out of liability despite admitting that the locks were broken throughout the stay meaning the property was unsecured. We reported the locks in 3 of the 4 patio doors as clearly broken to their staff during our check-in, the staff member assured us they would immediately send someone to fix the locks and that we should keep the plastic shutters closed in the mean time. They of course didn't bother sending anyone or even updating us on the progress. We also had issues with drainage and flooding of the bathroom floor including a minor injury as a result, we took photos of this flooding and despite this, the "host"/manager also tried to absolve themselves of liability rather than apologise and offer to compensate. Needless to say their tactics didn't wash with us. After thorough investigation including evidence submitted by us and multiple phone calls from their team, Airbnb decided to award us a very reasonable partial refund (just over 20% of the total price that we paid for the stay including fees). --- Conclusion: When we saw the frankly ridiculous £60 "cleaning fee" and all the opportunistic "early and late check-in/out fees", etc , we should have walked away, and I can now unreservedly say you should do the same unless you want to suffer daily discomfort and compromised safety. Avoid agency-run properties on AirBnb at all costs as they tend to be run by careless amateurs, we are yet to stay in one without serious problems (just look at the hosts' page and see how many properties they have for rent on Airbnb, if it's more than one or two it's likely an agency, I do not believe agencies/businesses should be allowed on AirBnb as it results in a very different experience from staying in someone's cared-for home, and, if I really want to rent from a business I will use portals where proper organised, insured businesses advertise. Also worth noting is that the adjacent neighbour's dog goes on barking fits at random times, these included 4am for about 10minutes then stopped and EVERY single morning at 7am it had a barking "fit" as well as every night around 11pm-midnight too. The stairways and bathrooms have a strong sewage smell (especially if you open the small inward windows to ventilate while showering as there are no extractor fans. Overall the property is tired, unlike what is shown in the photos and most certainly not "new" as is described in the title and listing. VERY IMPORTANT: As the paying customers we should demand that things are put right and we are compensated if something goes wrong and especially if something is not as described. This is the only...