Ingrid was extremely hard to get in contact with, which we found frustrating. On arrival we texted to say when we would be at the apartment. Her assistant arrived around 10 minutes after us. We never heard from Ingrid again after texting to ask how we should check out so we just left the keys in the apartment. We did love the location & the apartment is very comfortable. We would recommend it however Ingrid needs to be much more contactable.