I booked the apartment for my daughter and her boyfriend on their first trip abroad without their parents as a post exam treat. The apartment was nice and as described however this was overshadowed by the way Vincent the host treated them on arrival. They were delayed on their flight and arrived late to the city. On arrival Vincent demanded a late payment fee and additional taxes. In 5 years of using Air bnb I have never experienced this, regardless it was his attitude to them that was so unacceptable.
As I was on the phone to my daughter from London I could hear him raising his voice and threatening them that they could not stay at the apartment without paying the late payment fee and taxes.
It was their first trip abroad without their parents. It left them upset and I was v distressed hearing this from London. Luckily they had an amazing trip but his behaviour was totally unacceptable.