The manger and the other women we dealt with were very nice. We never had an issue dealing with them and they were helpful. The check in area on the first floor is extremely small and difficult to maneuver in especially with other people checking in. at the same time the cleaning people coming in and out with their carts make the area almost impossible to move around. The room was adequate and clean but you will notice a sewer odor occasionally from the bathrooms. I think this is a common problem though as we smelled it at other places as well. The two rooms by the street are noisy but we didn’t lose any sleep over it. The location is very good as it is two blocks from the bus and just minutes from many popular attractions in Barcelona. We had a great time in Barca while staying here and would rate the overall stay here 3.5/5.