Pros: ease of check-in, staff present at reception for check-out
Cons: views from windows, the management, sexually explicit decor not advertised in listing
Explanation: our young children were exposed to a wall covered in nudity, the words porn show, interactive sex, etc. We covered their eyes and escorted them to a bedroom where they had to spend all of their time while in this apartment. We immediately called to complain. Management said they could not move us and there was nothing they could do. We stayed only because it was too late to try to find another hotel and relocate our family. The next day, the person working reception was apologetic in person, but in writing he sent an explanation of the meaning of the art (didn't come for an art lesson). In person, he explained that customers have complained for years about the inappropriate decor in this apartment (unlike the advertised family friendly decor). He said that his manager would be contacting us to apologize and try to make ammends. He did pay for a taxi for us to the bus station saying thay was the least he could do. He told us to file a complaint via AirBNB in order to receive monetary compensation considering we could not use the apartment in its entirety and were deeply offended and because the apartment did not match thr description and photos advertised.
We waited, NO contact from management as promised. We filed a complaint. Erik Vogel as a company responded to our request for 157 of the 257 we paid (we felt was accurate and maybe even asking for too little). They responded by saying they already paid for a taxi and would refund approximately $35. We told them we did not feel this was enough and they closed the conversation box and will not respond further. They take no responsibility for staining our children's innocence, for false advertising, or for preventing us from using what we paid for. I do not recommend this company.