這本來應該是個我們很享受的家庭旅遊，但卻變成一場災難。

1 加床問題：一開始我們預計6人入住，但臨時多一人能參加一年一度的家庭旅遊，我們很高興。於是我詢問房東是否可以改成7人入住。房東說可以，只需額外收取每晚10歐/人的費用，房東也答應幫我們加床。Check-in時房間並沒有加床，經過確認之後，表示因為是他們的疏忽，不會再另外跟我們收第七人的錢。後來因為我們請他協助以下問題的處理，他反過來又要求我們付這筆錢。
2 設備問題：浴室有嚴重積水的問題，馬桶已經有裂痕，洗水槽排水孔堵塞。洗衣機故障積水。
3 鑰匙問題：有天我們外出時拉上門後外面無法鎖門，我們猜想是不是鎖孔是內外都可以插鑰匙的，但是否無法同時插著。我們打給房東尋求協助，他說一個孔插2個鑰匙一定會打不開，這是常識。我們不是在地人，沒有人跟我們說我們不會知道。他告訴我們有2種選擇，1是他要在我們不在的時候找鎖匠開門，並再跟我們索取費用大約60歐元，或是我們自己想辦法。我們要求他不能在我們不在時擅自進入我們的房間，所以我們會想辦法。當天回到家時我們找了鎖匠但發現房東來過並在我們沒有同意之下修好門，並未通知我們。
4 被房東威脅：並說我們前幾晚凌晨太吵，威脅若再如此要請我們離開。問題是我們有年長者出遊，9點回到旅館我們都很累，洗完澡會立刻就寢。

The owner ruined our enjoyable family trip.

1. Requesting for an extra bed: We booked 6 people at first, but wanted to add the 7th person later. We agreed to pay extra €10/night and the owner promised to prepare the bed for us. But when we checked in, there was no extra bed. They found out it was their mistake and said that they wouldn’t charge us for the extra person. But!! After we asked him to help with the following problems, he asked us to pay the money again.
2. Broken facilities: Shower holes in the bathrooms and the sink in the kitchen were blocked. The toilet was broken. And the laundry machine was blocked and broken.
3. Keys problem: We asked the owner for help because we couldn’t lock the door from outside one day morning. He replied to us that we must had left our key in the hole from inside and that it was common sense in Barcelona that then we wouldn’t be able to open from outside. But we were not the local, how could we know? He gave us 2 choices, either he asked a locksmith to come when we weren’t there which he would charge us about 60 euros later, or we figured it out by ourselves. We asked him not to go inside the house when we were not there, and said we would call the locksmith by ourselves. However, when we got back to the place with a locksmith, we found the door was fixed, and we weren’t informed.
4. Threatened by the owner: We got message from the owner saying that we were too noisy at the second night, and if we kept making too much noise, he would ask us to leave. But while we had elder relatives with us and usually went back around 9pm, the only thing we did was taking shower and then went to bed.