We were disappointed not to receive correspondence on our check in. Since we were travelling to other countries prior to Barcelona, we had reached out to make final arrangements for check in and get confirmation of our taxi but received no confirmations back. We arrived in Barcelona late at night not knowing if indeed we had everything set and waiting for us. This was a bit unsettling. The apartment was clean and secure, but the stocking of the apartment was non-existent. We had to buy our own lighter to light the gas stove! Not impressed. The safe malfunctioned on our last night there and all of our documents were inside of it. Since this apartment is being run by a "company" you are not in contact with a host, but a group of people that seem to manage several properties. The contact we spoke to said they would send a technician the next day, which is not helpful when you are travelling the next day. Thank God my husband is extremely resourceful and he found a key entry to the safe and we were ok. We had a very alarming 1/2 hour while this was being worked out.
Overall, for what we paid for the apartment, I expected more.