We were met by Eli and Agus's friend who was helpful and explained the apartment to us. The location was good for us although was not in the hub of the old city. So if you want to be closer in please be aware of this. This was ok for us as we like lots of walking. The apartment and its facilities were good and the place clean - washing machine quieter than ours at home! If like us you are traveling for a few weeks across Europe with large cases there is not much space to put these out for access. With 2 adults and 2 kids (aged 11) the apartment worked but was tight. But then we were out a lot, returned for rests and enjoyed some good local restaurants nearby.