the apartment was in a great location and is very pretty and stylish. it was missing some kitchen stuff and small appliances which I requested and they were immediately bought for me. we had several issues in the place, wate leaks and washing machine broke down. the agency did their best to minimize discomfort and gave me 2 extra free days tacked onto the stay as compensation. issues can happen and it's how they are handled and I can say they did what they could to make it right.