The girl that did our check-in was not the host or the secondary host. We asked if we could drop off our bags at 2:30pm and come back for the Check in at 3:00 pm. One of the people in my party had his flight delayed, so we ended up getting to the apartment by 3:00 pm. The girl gave us attitude about being a half hour late. We did not receive information about the requirements for our passports to be photographed prior to arrival. The girl initially said that they send us a welcome message with that information, but we read that message again during the check-in and there is no such information included. When we brought that up to her, she called one of the hosts, and they said that they sent us an old welcome message which did not include that information. When we asked if there was a system for safely storing and disposing of our documentation, we were told the pictures of our passports would get sent to the host via WhatsApp and then printed and stored in a filing cabin at the host’s house or office. Obviously, we were not comfortable with this due to the possibility of that documentation being lost, misplaced or used for identity fraud later down the line. We were also not informed about the city tax prior to arriving. The girl at the check-in needed us to pay the exact amount in cash because she did not have change. She made a huge deal about us “not having the money” even though we explained that we had 40 Euros to pay the 30 Euros she was asking for, but would obviously need change back. We also asked if she could provide a receipt for this tax, and she said she couldn’t, so we ended up asking if this tax charge could be sent through AirBnB, which was a difficult process since the AirBnB app doesn’t seem to notify you when there is an additional charge. Overall the girl seemed to be very annoyed throughout the entire check-in experience. Obviously, this was a negative experience for us. In total, it took us an hour to do check-in. The apartment itself is clean and just as pictured. Location is fine, but it seemed overpriced for what it was. The most negative portion of the whole trip was this check-in.