It is a very well located housing, right next to the metro, and is well equipped. Roger is easily contactable and quick to respond.
Not that we missed much, but we weren't able to turn on the air conditioning (which was working when we got to the house), nor the TV.
What actually went wrong was that we were still within checkout time, preparing our breakfast, when the housekeeper arrived, removed the bathroom towels and bed clothes, start to clean the bathrooms ... we had to pack up the baggage and finish the breakfast in a hurry. Basically we were dumped from the apartment - not very pleasant