I use AirBnb pretty often because I travel a lot. This time I‘m not happy with my experience.
But first: the communication before we arrived was great! The check in was okay as well. The flat was clean.
But then:
- the walls were moisty and it smelled like module (happily we were just there to sleep and not while the day)
- as there was no heating and the walls were moisty, it got pretty cold at night. Three of us got a cold and have a sore throat.
- the wardrobe in one sleeping room had a broken door.
- the toilet paper was really less. For a flat, which is rented to up to 10 people this was just too less.
What we could have seen before on the pictures but what we did not recognize before: Keep in mind that there is just ONE WINDOW in the whole flat. No outside window in any sleeping room or bathroom.
Check out communication:
- no one told me that we should just leave the key on the table and go when we want to check out. So we waited for someone to pick up the keys. As no one came, I texted Francisco. I got no answer. I called him. First time - no reaction. Second time - he took the phone call but he can not speak English. We could not communicate at all - not with the easiest words to describe my problem.
I hung up the phone and texted him. He just texted me back another number after some minutes. We were in a rush as we were already waiting for someone some time. Alex, the guy at the second phone number, told us that we should just leave.
This process took us time, which we would have needed to get to the airport so we had to take a taxi later on and pay more money than we wanted.
All together I don’t think that I would pay that much money again for this experience. Sorry.