My 2 friends and I booked this apartment for a week. Everything for the most part was fine, however there was a massive communications gap between the check in desk and ourselves. On the first day, we were not told how to properly turn on the electricity and when we called and told them about it, they said someone would come the next morning at 9am and they didn't show up until 2pm. The reason for no electricity was so simple that if they had informed us that we had to insert our room key it would have worked, but no they did not describe how to do that. The second problem was that for the entire weeks stay, there was ZERO hot water. We called and asked them to take a look at it but they never did. Thirdly, they did not inform us on how to use the stove, dishwasher, and other appliances in the apartment. When we called them asking how to use them the check in desk responded with "we don't know, you should google how to use it or look on youtube." Overall, the interaction with the check in desk ruined our experience in Spain. They basically did not care that we had problems in the apartment and showed little enthusiasm or drive to help us with our problems. As visitors/tourists, it is the responsibility of the host/check in desk to explain and help us as customers through the problems that we experienced and we received no help for any of our problems.