First, I'd like to thank Chris for welcoming me. I was in a terrible mood at the beginning of the trip, but thanks to him, everything got better. I had major communication issues with the host Vicky and the staff Paula
1. Before I list them, I acknowledge that it was my fault for scheduling a tight check-in time without considering the flight delay
2. I had to modify the check-in time, but without any explanation, Paula told me that the check-in between 7-8p.m. wasn't possible and insisted on changing to a later time slot with an additional charge
3. Due to poor communication with Paula, I contacted the host, Vicky, but she didn't respond for 40 mins
4. During the subsequent communication, Vicky's attitude was very rude. She got emotional and said that I tried to change the time 3 times, I was late in responding to her, and that this wasn't a hotel. In fact, it was the 1st time I had requested a change, and she took longer to respond than I did. Char limit prevents me from writing more