A Bad Deal!
We were looking forward to this short trip and it was negatively impacted by some very poor things in the apartment.
The good stuff - great location, shops and restaurants nearby, metro close by, easy walking distance to the centre, safe and secure area and apartment block, very efficient air con, good decor, hosts were friendly and answered promptly before the trip and whilst we were there.
The bad stuff
- absolutely appalling beds. I haven't slept (or not slept rather) on beds like this since I was back-packing over 20 years ago! Where did you find such cheap, uncomfortable, broken down beds and mattresses? We both got very little sleep and had sore backs and necks the next day. We were happy to pay £660 for 3 nights as we wanted luxury as advertised, so furnishing your guests with cheap and bad beds is unforgivable. We were both very angry about this and it meant instead of being able to sink into lovely luxurious beds (both already being tired as we work hard and travel all week), we spent the nights unable to sleep well and were exhausted. I ended up on the sofa it was so bad.
- getting locked out of the bathroom. This is a new one for me - getting locked OUT of your bathroom, We were told it was normal (it is very easy to do btw so watch out) and we needed a hairpin to unlock it, Luckily we had one and after 15 minutes of fiddling, we managed to get back into the bathroom. I would hate to think what would happen if you had a small child in the bath if this happened. Tip is - don't close the doors unless you are inside.
- broken window in the sitting room. On the last evening we realised the window wouldn't close so we had the pleasure of roaring traffic drowning out the movie we were trying to watch. I also spent the night listening to the traffic whilst trying to sleep on the sofa. When we rang to report it (worried we had somehow broken it), we were told 'yes we know it is broken, it happens all the time, we can fix it after you have gone'. Why don't you fix it properly or at least tell your guests not to use that particular window.
In summary, what could be a really 5 star and comfortable apartment is ruined by cheap short cuts and bad communication. I am angry that you can call this apartment 'luxury' and charge £660 for 3 nights when you have haven't bothered to make it luxury at all. I feel ripped off.