The hotel is beautiful, and my room was really great. I had a private balcony and it had everything I needed, including coffee, tea and really great lotions. The location is also really nice, close to a metro and very centric, and cleaning staff is really kind and helpful.
My biggest issue was the communication. The check-in is fully remote, and I didn’t get the entry code before arriving. I stood outside for about 20 min. I called and messaged the Whats App number thats supposedly available 24/7 but had no response. Eventually one of the cleaning staff opened the door for me. I had also asked if it would be possible to extend my stay, but it took them over an hour to tell me that it wasn’t possible. They offered a late checkout, but also took them over an hour to approve and then they told me it would be a 25 euro charge. I spoke with different staff every time on Whats App and the Sonder app and would get a different answer every time. Eventually they waived the charge.
If there’s no need to communicate with the staff, then the stay is really lovely, but if any questions come up, it’s not a good process. If the communication process improves, Id stay again.