This is the absolute WORST experience I have ever had on Airbnb. DO NOT STAY in a property managed by Adam.
Adam didn’t share most of the info before we got there, we didn’t get the contract or info until I messaged him multiple times. These need to be shared, so foreign guests are prepared and aren’t struggling with roaming data to load all of the info that’s needed.
WiFi is an amenities that is listed in the listing and highlighted as a sought after amenity that is available. After we arrived at the apartment, we had requested wifi information multiple times before it was shared with us. This is a really important amenity for us, as we are working while traveling and critical to have this during American business hours. Immediately after sharing this info, Adam turned off cell phone and we were unable to reach him. We even contacted Airbnb to try to reach him, since we needed immediate access to the internet to work. We lost a whole work day!!!!!!
While this is all happening and we are trying to reach him, the electricity and heat stopped working in the apartment. We had NO way of contacting Adam or anyone for help, and Airbnb was still not able to get a hold of him.
Adam didn’t respond until almost 6 hours later, and chalked it all off to a “technical issue and happens to everyone.” On the issue of wifi, he finally said to look for the router/modem to restart it, but then turned off his phone and wouldn’t tell us where the router/modem was. It was super unprofessional and he showed 0 accountability/responsibility. When he turned on his phone again he told us there would be a technician there tomorrow. The next morning - no technician and nothing from Adam. We finally left at 11am and Airbnb refunded our money.
This man is very unprofessional and will not help you if you run into any issues!
0/10 recommend this place, or any property managed by Adam.
0/10 on communication
0/10 on accurate information
0/10 on accountability/ownership