Four of us stayed at Chloe’s place for 10 days. It is large, quiet, clean, and comfortable. The location is excellent, close to shops, some great restaurants, and most importantly the Metro. Overall the place is an easy place to stay, although the stove was not in good working order and difficult to use. Our only disappointment was communication with Chloe – or more accurately, the delays or lack of. We were met at the place by her husband, who was very kind, friendly, and helpful. However, we never heard from Chloe during our entire stay. We’ve stayed at nearly 25 Airbnbs, and the host always reaches out during the visit. But more importantly, when I wrote to her weeks before our stay, she took more time than normal to reply. In one case, I had to write twice before I heard from her, 2 days later. Another time, when I asked about the street number/address, which we still didn’t have just a few days before our visit, it took a day. One question was never responded to at all, and I didn’t bother to ask again.
I was surprised about this slow or minimal communication – based on these glowing reviews from past guests, who wrote: “She responds promptly and fully addressed our questions before and during our stay.” “Chloe was an amazing host.” And “Chloe was very responsive to our questions.”