This owner is an agency. Our experience with them was mixed as they first refused to acknowledge that we had in fact rented and payed for the place and not until I read the correspondence we had prior to arrival to them, did they agree to check if they had misunderstood something. That said, they let us check out late as there were no-one arriving on the day we left. The apartment is smaller than what the photos show and it is a bit noisy on weekend, but the view is really spectacular and we enjoyed sitting on the small terrace!