The canal house is very well located in a quiet neighbourhood near the Rubina beach. It was clean, had a nice hot tub and we appreciated the private parking space just in front of the house.
Points to improvement already shared with Denis:
- The agency managing the property is the worst ever:
1 - They Didn’t contact us for the Check-in to share the box code
2 - They didn’t answer calls, SMS or messenger app.
3 - The bedding clothes were of poor quality. Although we paid for 2 weeks, they didn’t change the clothes for the 2nd week. I DO NOT RECOMMEND AT ALL TO GET THE BEDDING PAYING 15 Euros per person, per week.
4 - They informed that we should leave the house earlier 1 hour before.
5 - Laurence, the manager was not polite at all with us.
We didn’t appreciate at all the procedure of the agency Denis is working with. We feel that the agency isn’t customer oriented.
However, we gave the place a 5 star rating because the house is great and communication with Denis is fluide : the only thing that has to change is the way the agency works.