Good communication. Office was closed when I was set to arrive so they made sure I knew how to get the key ahead of time. Prompt response when we had a question about something mid-stay. There are a lot of stairs so the place would not be easy to use at all if someone has trouble with stairs (not a problem for us but fyi). Location was good, easy access to the town and roads to/from town. Nice to have the parking. The spot is tight, so better if you have a smaller car. Lots of good restaurants in town. Make sure to check out the ones on the side streets and not just along the waterfront.