We never actually met Sara, however, her assistant Mercedes was kind and greeted us timely once we arrived. Sara needed a lot of information before we arrived, which was difficult as we were traveling without much wifi.
The location of this apartment was wonderful and the town was adorable. The apartment itself was very cute. The first floor was our living space and the bedrooms where downstairs in the basement. However, there were ants throughout the space and we didn't use all the beds because of this - We did inform Mercedes. (I am sure it's a fixable problem.)