I travelled to Girona with my husband, parents and young baby for my fathers 70th birthday in mid December. Our initial impressions of the apartment were positive, and Montserrat was very welcoming and informative.

However on two of the four nights of our stay, we were kept awake until 2am with noise from one of the upstairs flats covering the back bedrooms. This was extremely loud music, singing, scraping of chairs on the floor and running up and down the stairs. With such an excessive amount of noise it was impossible to sleep at all, and this left us extremely tired for much of the trip. Needless to say our young baby was also kept awake.

The kitchen was very basic, with no microwave, kettle or toaster, which made catering for a young baby very difficult. This was raised with the host's local agent, but she spoke almost no english and offered no assistance.

On contacting the host to raise complaints about the disturbances, I received a very unpleasant response from her which threatened a negative review about me as a guest if I posted this review! This was on the basis that we did not pay the supplement for the car parking, which was never requested from us by the host's agent in Girona. It was disappointing to raise genuine concerns and receive such an unpleasant email in response.

Needless to say we shall not be returning! The apartment is very near to the university and our impression was that the noise was coming from a student party, so I would warn others that noise disturbances are more likely during term time. As the block has almost no sound insulation this is likely to cause significant disruption.