Not sure how these people could be superhosts considering such an awful check-in process. We booked the place 2 weeks in advance. Nobody answered to our booking message. There are absolutely no check-in instructions on the airbnb page of the place. On the check-in day, we tried calling the phone number we could find on the said page. Nobody answered. We showed up to the door of the building, obviously nobody was there. We tried sending another airbnb message. No answer. Then we found on the door of the building an apartment rental ad with a website url. We went on the website and found a phone number. We called. A woman answered. She then explained to me I had to take my car and drive to an hotel (hotel Garbi) located a few kilometers away in the neighboring town to get the keys. Finding a parking spot was already quite a hassle so having to walk back to the car and get there
was quite upsetting. So I took my car and went there. The woman who had answered the call was the same one I met at the hotel reception. She then explained to me I had to pay more fees than what was paid on Airbnb. I was furious and refused to pay any extra fee. She let go about the extra fees and explained to me how to use the keys and then I left.
Other than that, the place was amazing. It was as shown on the pictures. It was well located 2 minutes walk away from the beach. We loved it.
Really it's just about the check-in process and the host not being responsive. It seems the place is managed by a hotel with their own process, and it just felt like they don't know or care how airbnb works. It felt really impersonal and communication was extremely bad.