This is not a review I'm too happy to write, because what should have been a 5/5 experience wasn't that due to poor management. This house is beautiful, clean, and in a wonderful location, however:
- the ad for this property is wrong. bed linens are listed as included in the amenities section, however if you click on "about the property", you'll see that they come at an additional 10% charge. We did not see this as we looked through the amenities section instead, and both Club Villamar and Airbnb were fundamentally unhelpful and quite unpleasant about the whole thing. We contacted both parties as we were not in a position to bring our towels or linens-in fact we would never rented this house out had we known- and they absolutely refused to acknowledge the fact that the ad is wrong or meet us in the middle in any way. this is the first time I've ever experienced something like this on this platform
- apart from the towels and linens, there's also a hidden cost of a 200 euro deposit that they did not communicate via Airbnb or email in advance. They tried to make us pay when we were checking in.
- nobody meets you at the house for check in and you have to drive about 25 minutes from the house to pick up or drop off the keys
- the house is completely empty, there's not even hand soap or toilet paper when you get there
It's the first time in all my years of using Airbnb that I've come across such cheap and tacky management. Its very disappointing because the house does not deserve a bad review, but my experience with Club Villamar (and up to a certain extent Airbnb who did nothing to compensate us for their own mistake in their own ad) was not good at all.