The flat was nice though even if a bit inconvienent (especially if you have babies or very young kids) as it is on 3 floors of a building, with very small spaces on each floor and a lot of stairs between them. Basically you will be constantly going up and down stairs all the time.
Overall, the flat was not bad though there are some inconveniences:
- There was only 1 waste basket in the entire building even though it is about 6-7 or so rooms spread across 3 floors. This was quite inconvient
- The wifi connection was poor. we mentioned this to the manager and she basically said that we were wrong and that it was functioning fine. this was not true, it was a poor wifi system
- They only give you 1 key even though you're renting a whole house for a fairly large number of people. one key for 4-6 or more people, depending on the size of your party is very inconvenient
- Checkout is at 10am, which is much earlier than anywhere else I have ever stayed, including hotels, airbnbs and other rental accomodations. we asked if a later check-out could be possible and they refused.
In spite of the issues mentioned above, the biggest issue was with the property manager, Jeanine, who we found to be extremely poor:
- Prior to our visit, we had a family issue which made it likely that we wouldn't be able to make our reservation, so I sent a message to Jeanine, asking about cancelling / changing our reservation, to which Jeanine replied saying that she had no flexibility to do anything. We replied to Jeanine with some followup questions in order to figure out what was possible given they already had 50% of our money and Jeanine simply flat out ignored our message. As a result, a week or so later after no response, I sent a followup message to Jeanine asking if she could reply - again she completely ignored this message as well, so a week or so after I sent another followup message, ...etc. In the end, she ignored all our messages during 3 or so weeks after the original, when she finally she replied with this exact message "Hello Mike Please contact Airbnb The conditions were given when you booked" with nothing else. I never asked about getting around any Airbnb policies or conditions - how frustrating, and her message even felt a little insulting.
In the end, we were able to make our stay fortunately. During our stay though not as appalling as in our pre-stay communications Jeanine was also bad often not replying for long periods to messages, and even when replying, not trying to be helpful at all.
Overall, the apartment was Ok, but the management was the worst that I remember, extremely dissappointing, having a negative effect on the visit.