We stayed in the apartment 3 nights (couple with 2 children). The communication prior arrival and after it was very easy and clear. We had some delay on arrival, but Andrea met us, she was very friendly and helpful. The apartment is well equipped, comfortable, situated in perfect location. When we left, we forgot my daughter's favorite toy, we just wrote message to Andrea and she kindly proposed to send it to us home :) We really enjoyed our stay. Highly recommended!