Our family of five was very much looking forward to our time in Llafranc. However, the apartment was disappointing from the moment we opened the door. The apartment had not been properly cleaned (the kitchen floor was covered in dirt, hair, food, even a painted fake fingernail), there was one roll of toilet paper for a house with 4 bathrooms, there was not a single welcoming amenity -- no dish soap, no shower soap, etc. There was not a guest's guide -- no booklet with wifi codes or downstairs door code or suggested restaurants, nothing offering any guidance to the guests. There were not enough pillow cases, the duvets had no covers. On our first night, the power went off on two of the three floors -- which affected two bedrooms and two baths. No water, no lights, no power. The sewer pump overflowed, which made the lower two floors smell horribly, and also unsanitary and therefore uninhabitable for a day and night. During all this time, our host was unresponsive -- never responded to our complaints about the lack of cleanliness (an attentive host would send a cleaner to correct the issue) and when we reached out to our host regarding the waste/sewer overflow issue, our host was repeatedly "in a meeting." Three of us lost a night of sleep and access to our bedrooms for a full day and our host was not responding to emails. As guests, we did not feel well looked-after by our host. I am still waiting to be refunded for our first night. I do not recommend this property despite the beautiful photos. It is not well looked after and the host is negligent.