Was surprised to receive a notification that I would need to write a review as we did not stay in that apartment.
We were about to leave our place to drive to the property when we realized that the host was asking us to go to another town to get the keys, which was not mentioned in the listing. It was a bit more than 30 min one way, and unfortunately it did not work for us for personal reasons.
We called the host but were told they could do nothing for us. So we had to call Airbnb support and they took our side issuing a 100% reimbursement.