I do not know how to write down how disappointed I am with Roomaway and with the owner of this apartment. I have booked this apartment in October 2019 when nobody know anything about COVID-19. When COVID situation changed for the second time in Catalonia in the beginning of July, when the Catalonian government lockdown some municipalities and announced that wearing masks in obligatory in all public indoor and all outdoor spaces I have send an e-mail to the Roomaway and the owner. I have asked them if I could cancel or changed the booking. I have write them that I do not want to risk the health of my family and that in case of quarantine on our return wife and I could both loose our jobs. They did not bother to answer or I should say they did not care. After that I had no choice and decided that we will not go to Lloret de mare. And I was right. Only 14 days after my imaginary vacations has started, my government has put Catalonia on red list. Because of the Roomaway I have lost 4.400 €, but we are all safe and have our jobs. I will earn money back, on honest way, not with stealing, deceiving or with lying… For the future I hope that other guests will recognized Roomaway and the owner as not trustworthy provider and none will ever book this apartment again. I also know who has protected my customer rights and who was greedy and from which web site I have to delete my account. This should be my 8th visit to Spain, I was really enjoying there but after this I will probably never visit Spain again.