This apartment is run through the rental company Bravissimo, and it feels both personal and professional. I had one person who responded to all of my questions and met me for check in. He was friendly and gave biking recommendations. Check in was easy although there was an in person service charge i was not expecting (3 or 4 euros). The location is right by the river in old town and 5min walking distance to the newer downtown. And the room is clean, well maintained, and exactly as pictured. I would recommend to any friend and I would stay again!