We spent £6000 on two weeks in this villa, which is expensive and we expected it to reflect its price.
The villa is incredibly tired throughout, and needs immediate investment. The basics are inexcusably poor. Three double beds which are just mattresses on metal bases with slats, and two camp beds, suitable maybe for very small children. The mattresses are old, uncomfortable and not fit for purpose. The sheets are mismatched, ill-fitting and smelt so awful the first thing we did was to strip the beds and wash them all (there was a washing machine). The pillows on the beds are one per person and woefully inadequate. There was not enough storage space for clothes for four people in the bedrooms, yet the villa is advertised as being suitable for two families. We lived out of our suitcases. The towels mirrored the sheets in terms of age and were unpleasant to use.
The Villa was dirty . The Fridge and dishwasher needed cleaning before we could use them. Oven trays full of grease. Cupboards throughout the place full of junk, loads of tablets and partially used products in bathroom (accessible to small children). Lots of part used food in kitchen, empty cardboard boxes and ancient and dirty cleaning products from either the owner or other rentals.
I immediately emailed the owner to raise my concerns. I wanted to know when the pool was cleaned and how often. She sent someone round with four towels and offered to clean it again. We had already done so by this point as we wanted to start our holiday. I was told to expect clean linen in a week's time - this did not materialise. I was assured the pool was being cleaned and tested daily but I saw this happen just twice during my 14 day stay.
Some of the electrical sockets looked 'burnt' so we avoided using. The fridge was so hot that you could not touch the side of it and heat it gave off could be felt as soon as you walked into the kitchen. I raised my concerns and was told this was normal. It really isn't. Kitchen falling apart, mastic hanging off cupboards, drawers and cupboards full of nice quality crockery, but needed to be cleaned before we could use.
The owner explained that she hoped the beautiful location would make up for the issues we experienced. It did not . We saved hard to pay for this holiday and we were just beyond disappointed. The villa could be nice if an investment was made for proper beds, sheets and towels. A small kitchen would cost much less than we paid and would make an enormous difference.
We knew the villa had no air con, but given its location (up a hill with full sun exposure) it was literally sweltering. Sleep would be tricky in this heat, but given the appalling beds, it was just impossible. You can't open the windows because of the (very beautiful) gardens around, which means there are a lot of mosquitoes.