Rita was responsive. Nevertheless, when we adressed our problems she answered in an incomprehensible English just to tell us that's the way it is and that's it. I don't even answer like this to my kids when they have a claim... I found it rude. I tried to relay my concerns to Airbnb but there's now way, they make the host to be the first person of contact and it makes them omnipotent on any claim and I find this wrong.