This is not a a person's home. This is a rental group that manages the apartment.
The apartment was fine but they do not provide basic necessities like towels or soap. Seriously, who doesn't provide a towel?
They also provided a 2 hour window to pick up the key. Anything after that window they try to charge 30 euro. Not for doing any additional effort to provide the keys rather to simply put the keys in a mailbox 5 feet from their desk. This is absurd.
Additionally they try to charge "tourist taxes" that were NOT included in the original airbnb fees and they ask you to take time off of your vacation to go down to their office to pay hidden fees (which I'm pretty sure breaches the airbnb the terms of service). You don't hear about these till you show up.