Misleading ad by default in bedroom access information. Lots of dark and narrow steeps to access the bedroom and a very difficult access to the property by car. I always use the filter “ access to the bedroom without steps”. I do not understand how this property entered my filtered search. The ad do not show or make any comment about these disadvantages. We are a couple around the 70 years old with health problems and access to bedroom without steps is essential to us. Not to mention ,again , the difficult access to the property by car and again lots of steps to enter the apartment. We left the property after 10 minutes with the owner. We were forced to look for accommodation in the late afternoon with our luggage and pets. We offer to compensate the owners with the payment of the two first days but they refused through Airbnb. They did not try to talk to us directly or by email or by phone. Horrible experience and horrible disdain shown by these people. In addition my complaint to Airbnb that allow hosts to provide the exact location of the property once paid for it and just 24 hour prior your arrival!