As two families with four young children, we spent hours selecting a suitable property for our holiday. We chose MasBella based upon the outstanding reviews, the amazing pictures on air bnb and the peace of mind that came with it being managed by a professional host, Lovely Days.

However, very disappointingly, it soon became apparent that the photos and previous reviews were misleading.

In a nutshell: 20chf
a) The house was not clean - pots, pans and glasses were dirty and sticky and there were cobwebs everywhere. The fridge and freezer were filthy and the house smelled musty. Some old appliances were found in a wardrobe along with a pair of underpants and some clothes from a previous client.
b) The amperage in the house was not sufficient - the fuses blew as soon as two appliances were plugged in at the same time (e.g the kettle and the dishwasher)
c) Some of the bedrooms were not equipped with bedside lights or tables and some of the skylights had no shutters.
d) Furniture was worn and dated; the washing machine stopped mid cycle.
e) Some of the small tiles at the bottom of the pool were loose and caused cuts to the hands and feet of the children
f) All four children acquired ear infections and when visiting the emergency doctor, he concluded that this was most likely due to the unclean pool water.

It is more than obvious that our holiday was spoiled due to the issues mentioned above. When we contacted the professional host to rectify the matters, they instructed us to contact the owner directly. We have still not heard back from the owner or received a satisfactory response from Lovely Days.