Dispointing
No one to welcome us had various text msg and video to find several keys out of 6 lock boxes only to find after entering all the apartments ours had been double booked and people were in there
At first Pamela apologised but the options offered were less than satisfactory
1. Find the occupants to our apartment ask them to return and leave bring over the maid and move in....it is now 6pm
2. Move into the empty apartment for 3 days then move out as it is booked and go to another apartment for the last night - absolutely no reimbursement for ant inconvenience
3. “Go away “ and take refund from Airbnb
At this point Pamela’s partner or husband was shouting in the background he then took the phone and I got a full blown tirade of abuse.... totally unprofessional and a disgrace as a Airbnb host - shame on you
We obviously cancelled and made alternative plans with Airbnb hosts who were wonderful at 7.30pm
This is not acceptable and these hosts know that hence the email asking us NOT to review our experience unfortunately I would not like someone else to be treated in this way and be left in such an unpleasant situation on their holiday