Great appartment with nice terasse, aircon very good and 2 bathroom, great location, staff reactive and helpful.
However sometimes you just got no luck and that time was for us , when we arrived at the appartment a bit later than expected we had to wait a bit for the renter to bring us the key (that was fine) , but they finally sent us the cleaner with the keys, to welcome us, but something happen, and the cleaner left the key inside and locked the appartment.
So we were not able to enter the appartment, and had to wait 2h outside of the building waiting for concrete information, weather was damn hot, we were tired, the staff was a bit unexperienced in such crisis situation, shit happen, but when you do customer services job, you cannot simply say it's not your fault.
Finally the renter proposed us another appartment for the night and ask us to change back to the first one (initially booked) the day after, once the key problem is solved. And also a one night compensation for the trouble.
Despite this very stressful and chaotic arrival , we had a great stay, the host were very reactive and available for any information request. we just had no luck this time.