Apartment was great, it looks exactly like the picture everything is clean and there is extra bed linen and towels provided this alone with would have been enough for five stars however the customer service from the host is terrible she was of little to no help when I arrived, she requested a cash security deposit (against the rules) didn't show us his to use appliances or WiFi and never told us about fire exits or emergency procedures. It has been 2 weeks since I checked out and I am still waiting to receive my refund on my security deposit she continues to ignore my efforts and air bnb's efforts to contact her and this ruined my experience.