We stayed in the Muntsa's apartment 3 nights (couple with two kids). The communication was very easy. We didn't meet Muntsa, but felt that if we need something we will get response. The person who met us, Madina, was very friendly and helpful (she even gave us some food because we arrived late and everything was closed). The apartment was clean, very well equipped, warm, with beautiful view from terrace. We enjoyed our stay. Highly recommended!