After a long period of Covid restrictions my family decided to have a two week vacation in Spain where my niece lives. There was seven of us who came from North Carolina, Florida, Georgia, Turkey and Lebanon.
Upon checking in at this house in Roses, we immediately noticed several issues which we reported via Airbnb message to the owner Jean Christophe.
These included the pool was not clean, the A/C on the lower floor was not working and the wifi connection was so week that it only connected near the router. Several of us had to work using our lap tops and it was very difficult with the week internet connection.
Jean Christophe rude response was that he has never gotten any complaints concerning these issues. I called him several times but was unable to reach him except once where he rudely informed me he only could speak French so we were unable to communicate by phone and none of the issues except the pool cleaning were resolved.
Two days into our stay we started noticing a severe ant infestation throughout the house with excessive ant presence in the kitchen and bathrooms. We took several pictures showing thousands of ants all over the place and sent to Airbnb who agreed to cancel the stay and to find us another house and refund the rent money only to find no similar properties to accommodate us were available. We had no choice but to remain in the house. Five of us ended up cutting the vacation short and left to Barcelona after just seven nights of the two week reservation and two of us checked out one day early.
One positive thing that I can offer is the views from this house are fabulous but there is serious deception in the pictures posted. They never tell you that you have to walk down three flights of stairs to reach the swimming pool level. I understand this is hilly terrain and you cannot always position a pool at the living room level but you should not hide that fact.
Overall we found Nerea (the lady who checked us in and came by to pick up the keys at our early checkout) to be pleasant but we could not communicate well with her as she could only speak Spanish.
I have several vacation properties that I rent on Airbnb in Florida and I would never treat my guests like Jean Christophe has treated us. We were very disappointed in our stay.
Naz