Whenever I read a negative review from someone about a furthermore positively rated place, I always think that must be just a whiney negative person. But I'm not. Far from it. I hardly ever complain. But I guess it was Murphy's Law: all went wrong with communication with Anna! We ended up waiting 2,5 hours for a key, trying to reach someone. We were delayed, so from 3pm onwards I tried to inform Anna. However, phone number wasn't picked up, I was standing there with luggage and tired family not knowing from 5pm - 7:30pm if anyone even knew we were there. Our first Airbnb experience and I had no idea what to do. We were already checking the hotel next door for availability... Finally, at 7:30 the very kind cleaninglady showed up with a key. Good thing we speak Spanish, she doesn't speak any english. Then, later, Anna offered to let us stay extra day for inconvenience caused. I thought that was nice. But two days later, when she found another tenant, she just withdrew her offer to us. Just like that. And if we could please check out before noon. Please know, between her offer and withdrawal of it, we had not communicated at all. I guess money matters more than apologies.
Having said that, the apartment was worth the fee. Beautiful view every day, Tossa really is the cutest town. Very safe feel, family oriented, kind people. Don't eat beach front, search for better restaurants in the uphill streets. The beach doesn't have soft sand! It's more small rocks. Hurts to walk on with bare feet. Beds in apartment were soso, shower was awesome. What we really missed was a second fan! Either parents or the kids couldn't sleep well because it was too muggy...
Don't complain about noise or smells from restaurant though, you know that when you book this location. We really loved sitting on private balcony, making our own gin-tonics and tapas, still feeling part of the buzz downstairs and people watch... We saw quite some jealous looks from people downstairs looking up to our balcony :)
So, besides the truly lack of good communication in our case, we really did enjoy our stay at Anna's property.