My husband and I are quite disappointed with our stay with Sleep & Stay - a vacation that was part of our honeymoon. One of their biggest weaknesses was their lack of communication. Here are two examples: 1. Prior to check-in sleep&stay indicated that they would send us pictures of how to use the lock box and the entrance of the apartment but never followed through with that. So finding the place was not as easy as it could have been. 2. We were suppose to stay for 4 nights at the apartment but ended up cutting our stay short by 2 nights because the toilet stopped working (it wasn’t flushing). We messaged the host about our toilet issue and we did not receive a response for over 5 hours. At this point, we were unsure if they were ever going to respond so we made alternative arrangements to sleep elsewhere for the remaining 2 nights. Eventually late in the evening (9:45 pm), Sleep &Stay replied indicating that they could bring someone in the morning to fix the toilet, which meant going over 12 hours without a toilet. Given their lack of communication, the significant time it took to get a response, and the inconvenience this situation caused us, we felt like it would be fair to ask for a full refund for our remaining 2 nights that we were not using. We requested for one via Airbnb’s, and Sleep&Stay never responded to it (they had 72 hours) - not even with a message explaining themselves, which is extremely unprofessional and unkind. The apartment itself was clean and it was a good location for seeing Girona. It got very hot at night despite leaving the bedroom door open so the A/C in the living room would reach us. Overall, the hosts’ lack of communication really ruined our stay and for this reason, we highly don’t recommend staying at this apartment and we certainly will not be staying at any Sleep& Stay apartments again.