Benet place is beautiful. And unique. It truly has its own magic. However I would like future host to know our experience in this place.
Location: if you don’t have a car, this is not the place to stay. Poorly connected to any transportation system (if any) or near by road to get to the main city or beach. Hence it make our stay complicated not only because of that but because unwillingness of Benet to help us reach different places in a kind way.
Cleanness: the place looked perfect. Indeed like the pictures. Regardless of this we found a dead mouse at the reception and Benet was never apologetic or willing to make us feel good after finding it. The opposite he was reactive and mentioned that “it has been 10 years with no mouse on the house”. With this particular situation, he looked annoyed by our request to “remove it”.
Amenities: the rooms have not air conditioning. Just a fan. And when we kindle asked him if the room have a air conditioning: his answer was “the rooms have what you see and that’s it”. Additionally and regarding internet, very bad connection. You can’t even have your data plan working because is in the middle of nowhere.
Check out: Our check out was at 12:00 pm and Benet requested our keys to clean the room at 11:00 am. Something that for us is not ok.
Customer service:
Overall not a good experience. Benet seemed passive aggressive with us as guest and our questions or requests. We are curious to understand why, specially before reading all the good reviews his place had. A good customer experience is baes on being able to make feel guest home. And unfortunately, non of us, felt this way.