Dreadful experience. These are the worst hosts we've ever had. We booked this fairly last minute and I wrote a note asking a couple of questions. That was a week ago - and we're home again now. Still no reply to my questions!
They text me when we were mid-journey to say (and I quote): 'Bring your own set of sheets and towels, although you can rent them at the reception (€10 / sheets, €5 / towels)'. Nowhere in the listing does it mention them not supplying sheets or towels. In fact, if you check out the photos the beds are made and there's a big pile of towels in the corner of one of the images
Having already left home - and without knowing the bed sizes - it was impossible to bring or buy our own sheets, so we were bulldozed into renting. We were given the cheapest, nastiest sheets I've ever seen. One of the fitted sheets was grey and black leopard print. While one of the top sheets was hot pink and bright orange. Nothing matched. All of it was thin. Some of it was pilled. All in all, disgusting - and nothing like the clean restful beds in the photos
We had to then make our own beds... which is just what you want to do when you go away for a few days
We were also asked to pay a deposit and the sheet/towel rental direct to the host. On discussion with Airbnb I was told this is totally against their rules and nothing should ever be paid outside the platform - please don't fall into the same trap we did. If you do book through these hosts - and I seriously recommend you don't - do not be talked into giving them any money directly! Airbnb can't mediate or refund anything they can't see or access...
I should add we were also given a tiny cardboard box - containing washing up sponge and cloth, a small amount if washing-up liquid, a couple of tablets which may have been for the washing machine (?), a small bin bag that was half the size of the bin, and the tiniest toilet roll I've ever seen - we were three adults (originally) staying six nights. Other than that, the only thing other thing provided in the apartment was a tub of salt (possibly left by a previous tenant). Not exactly laying out the red carpet!
The girls in the office were rude. One lit up a cigarette and started smoking (indoors), before heading out (leaving the door open so the smoke could come back in, obviously. The other, said she. spoke English until I complained, when she said she didn't understand me because she didn't speak English (anymore). Halfway through serving me she took a phone call - despite having two colleagues in the office doing nothing) and then proceeded to ignore me, until I got fed up and left
The apartment itself is old and tired. The listing says recently renovated, but the decor is cheap and lacks style and class. They've put a very wide wooden bed frame in one of the rooms, which leaves very small spaces either side to walk round, meaning you're likely to get pretty bruised legs, particularly if you get up for the loo in the night
We decided to look for somewhere else and cut our stay at this apartment short. I asked to alter our booking, cancelling the last two nights of our stay, and within about five minutes got a declined message back - the fastest they ever responded about anything
I had to get Airbnb involved and spent a good few hours of my time away embroiled in emails going back and forth with them over the issues. Far from ideal at any time, but particularly on such a short trip. But at least we got some form of resolution which the hosts were never going to give. And we got to cancel the remainder of our stay, despite the hosts saying no!