Anna was very communicative throughout (excellent English) and fair when we had to leave a day early to catch our flight home. The apartment is brilliantly positioned in this charming town and the view is second to none from the apartment. It is well-equipped to Ikea standard. The downsides were the double bed, which was not very comfortable with ill-fitting bedding, and a smell of fatty cooking from the restaurant two floors down. Short of air-conditioning I do not see how this can be resolved, however.