My worst experience on Airbnb in over 10 years as both a guest and superhost from travels to over 50 countries. As you'll notice from other guests on the multiple other listings of the host; this is an AGENCY, not a local host. If you're using Airbnb for it's intended purposes - of finding some local tips, having a home with oil, salt, sugar, a simplified and smooth checkin, a responsive host etc then this is not for you. Our experience was appauling to. Both myself and my husband spent the 5 days between the booking and checking in constantly on the phone with Airbnb as the host was completely unresponsive. Airbnb failed multiple times to get hold of the host themselves, forcing me to resort to social media for an answer to my questions - I still find this unfathomable until today. According to Airbnb the host violated numerous policies and although the apartment itself was fine, the overall experience was just terrible and I would not recommend this host - and neither would I book with an agency on Airbnb again. Until this day I have not received an apology or acknowledgement of the mishandling of the booking from the host.