A difficult experience. We planned to arrive on Sunday, but the agency isn't open so we had to change to Monday. Sheets and towels are rented but not offered on arrival. So at night we had to go to different hotels looking for sheets. The agency finally delivered sheets late at night after we had found sheets for free from a hotel. The toilet inside was covered in brown rust and smelled bad and constantly leaked throughout the night. The gurgling noise kept us awake every night. I had to buy products and clean it after telling them about the problem. The shower leaked too after use. Maria Theresa's complete inaction was baffling (I never met her in person, just agency staff who were as helpful as they could be). She gave a 'refund' on the towels but that did not compensate for inconveniences. Nice small flat but lacking many basics for visitors: like sweeping brush, toilet brush, soap for washing dishes, enough toilet paper, sugar, pepper, etc.