We did not get to meet Ana and Lucas but they always replied quickly and are very friendly. The appt is located in a quiet neighbourhood and the terrace is great! However the kitchen was not so clean, and neither were the plates and utensils. The bathroom is very small and the shower is alternating cold and hot. No dish soap or trash can in the kitchen. So, we enjoyed our stay but we expected a bit more "luxury" in this appt intended for families and people over 30.