Alejandra was very nice and helpful. She made herself 100% accessible for anything we may need and quickly helped us when we contacted her. The loft looks exactly like in the pictures, it really is cozy and warm, nice to come back to when the temperature drops outside. Very clean as well. We did not notice too much traffic noise, however the fridge does make some noise that you'll hear at night (it did not keep us awake though). We also loved being so close to the beach and enjoyed the nice 30 min walk from the loft to the city center.