Carmen communicated very promptly always. The apartment itself was clean, comfortable, spacious and seemed recently refurbished. The neighbourhood itself is not overly charming for tourists, but it's a proper neighbourhood of locals and it's near to all the main attractions (about a 15- to 20-minute walk) and to transport. Parking isn't easy b but Carmen was able to arrange a nearby parking space for us for an extra fee. Carmen, her husband and son all greeted us when we arrived and there were some nice refreshments waiting for us. We highly recommend Carmen's apartment -- thank you, Carmen!