Myself, two brothers and two friends went on a short golfing break. We were happy with the apartment and location but not in the least happy how we were treated. We picked up keys at office a 8 minute walk from apartment at 22.08, at 22.13 unbelievably we get a text message saying that there had been a complaint about noise and if it continues we would have to vacate the apartment.
Nobody phoned me to ask for a explanation if they had I would of have assured them it could not have been us as we had not arrived at the apartment. How can you send a message like that without looking into the matter, come on 5 minutes after picking up keys are you serious?.
Two days later we get another text in the very early hours of the morning saying we had to leave because there had been a complaint from a neighbor about noise at 1.30am. After texting back my disbelief, I get a call about 9.30am from the owner telling me we had to leave the apartment immediately, he never asked for an explanation. I assured him that the noise was NOT from us as we did not return until 3.30-3.45am having been to Torremolinos visiting friends. I also added that I had receipts to prove that we were elsewhere at the time of the so called noise.
He said he would speak to the neighbour and call back, he NEVER did.
What is most disappointing is that at NO time were we asked to explain or ever given the benefit of doubt, it seemed that if the neighbour said the "The English were making noise" then so be it. An early phone call to me before the heavy handed and very unprofessional text and I could have proved that we were elsewhere at the said time.
I later found out that the noise was from some English "GIRLS" who were on a hen do and somehow got into the wrong block of apartments.
As most people would know things like this happen, and if investigated properly rather than stero typing people the truth would of emerged.
One more thing to add, this apartment is in the centre of Malaga surely some noise is expected.
To sum up nice apartment and location but run unprofessionally, would of appreciated a call before a threating text which did put a damper on the short break