This was a professionally managed unit. Miguel, the primary contact, was awesome. He was friendly, helpful, and responsive. When we had a small issue with the plumbing, we texted Miguel and within two hours there was a plumber there fixing it. He even followed up at the end to ask if we had any suggestions for improvements.
The room was just as we pictured it. The only reason we don't give it 5 stars is because of the noise. From the description and reviews we knew it was a busy square in the heart of downtown, but the noise level from the bars/restaurants below was louder than we expected. We were there for 10 days, so after a couple of days we were used to it and had no problems sleeping. For someone staying just a few days, they may not have time to adjust.
All in all we were very happy with our stay, and the service we received. Thanks Miguel and SuiteHomes!