We stayed at your apartment from 15/10 to 12/11/2022. Malaga is a wonderful city. However this was not a good experience for us. The apartment is very central and that was probably the best thing about our stay.
Our flight was delayed and this caused an issue for the host. We were asked for a late arrival fee which had not been mentioned prior to our arrival.
The appartment was very dirty and very badly in need of a lot of repair work. The pictures we saw on Airbnb did not did not truly represent the apartment we stayed in.
There had been a flood in this apartment prior to our arrival. The host did not inform us of the flood. As a result of the the flood the MDF skirting boards and the doors were swollen from the water from the flood. Some of the skirtings were falling off. And The paint had come off the skirting boards. The doors were dirty, and there was an army of ants that arrived in the kitchen/living space during the day and evening.
If we had seen the up to dated pictures of this apartment taken after the flood, we would definitely not have stayed here.
The fridge was not working properly and didn’t keep food cold enough. We had been told in an email that the apartment had a conventional oven, it did not. The hob whilst it worked well, the sealant used to seal it to the worktop had perished and come away. It left this area very exposed and prone to bacteria. The floor between the washing machine and fridge was very dirty and appeared not to have been cleaned for a long time.
There was not enough crockery in this apartment. There were 5 cups in total. This apartment is advertised for four to six people. This meant that if the apartment had 6 people, there was not a cup for everyone. There were only 5 side plates, and about half a dozen bowls. There were dinner plates, however many were cracked or chipped and were unusable. Because of the lack of crockery we had no choice but to purchase our own. We were unable to use the dishwasher as we didnt have enough dishes.
The Wi-Fi whilst available was quite difficult to set up to get films in English. We had no English speaking terrestrial television.
The main bathroom was not useable because there was a very very pungent smell from the sewerage that seeped out 24/7 into every room in the apartment including the living/dining area. This bathroom was also extremely dirty, and needed complete refurbishment
There were bulbs missing from lights, and some lights were not working, There was a dangerous light switch in one of the bedrooms. The hall also had a dangerous light fitting.
Before we left The host advised us that he had a team of workers ready to come in and do work in apartment. This to us was acknowledgement that the apartment was not up to the standard and it should not have been used for guests.. An enormous amount of work is needed to put this apartment right.
We sent the host and Airbnb pictures of the apartment outlining the difficulties we experienced.
This apartment in our opinion does NOT deserves the SUPERHOST status.
We would NOT stay n this accommodation again.
We have stayed in 4 other Airbnb’s in 2022. Every one received the very complimentary reviews that they deserved.
Marita Moore