I booked this apartment for my parents. Lily was the person looking after them and facilitated a late check-in without problem. They found her to be nice and communicative. The apartment itself was clean and the centre was accessible on foot but there were some maintenance issues. The electricity repeatedly cut out and the air conditioning unit and dishwasher didn't work. The keys for the front door were also difficult to use. Lily was responsive and tried her best to sort out the issues when my parents reported them. Thank you.