Eva was kind enough to talk to us before our trip and was mostly answering within one hour during our trip to Malaga. We were able to receive the keys one hour earlier than planned.
The apartment is well situated, but it is very loud and one should definitely pack earplugs for the night. The apartment itself is ok, the pictures look nicer than in real and we did not like a couple of things, e.g. the bathtub is rusty, the kitchen is old and some of the cabines are not fixed properly and we only had two toilet paper rolls for three people and four days. Additionally, we were not able to leave our luggage with the porter, as he was only available after 5pm (which we weren't told before).
Other than that, our stay was fine.