Unfortunately, this was my worst Airbnb experience. The check in process was very unclear and lacking a lot of details. I had to go to an office location to pick up the key, and then figure out transportation to the apartment.
The address provided takes you to the back of the building, it took some time to figure that out. The building is very old and run down.
When I got inside, I realized there were no apartment numbers on any of the doors. I called the number provided by the host company. I was instructed to try using the key on all the doors. Then, I was told to look for the door that “looks new.” Eventually I was able to get inside.
The apartment looked nothing like how it was presented online. The pictures were clearly trying to hide a lot of the decor, background, and outside view of the apartment.
After seeing several roaches, I realized I could not stay here and checked in at the nearest hotel. They did issue a full refund and apologize for the experience. But this entire experience was unacceptable and very disappointing. Significant changes need to be made before relisting this unit.