My first night was extremely disappointing. I had a late check-in and had to collect the keys from a dropbox the other side of the city.This was fine. I eventually got to the apt. and dropped my bags off and left to get some water as there was none in the fridge. On my return, the lock wouldnt work and I couldnt get in. I got the assistance of a neighbour, he couldnt help. I rang and texted the host's '24/7' number but there was no reply. I had no other option than to find a hotel. I was very lucky to find one at 1am but it took me awhile and as a female solo traveller I felt unsafe roaming the city looking for accomodation at that hour. The following morning a staff pointed to a blackened out picture above the lock which was supposed to instruct on how to use the lock. Absolutely pointless sticker as it served no purpose. I feel i should be reimbursed for my hotel night but the host thinks its my fault I couldnt get in and refuses to reimburse me. A very disappointing experience.