They responded in general fairly quick with all the necesary information to check in, which was easy. The people were nice over the phone and email. However, they asked us to move to another apartment due to a water leak, the day before arrival. So it wasn't a nice experience, because the alternative apartment was smaller, dirty, the shower holder was broken and the toilet slipped and was smelly. We called and pushed to move to the other apartment and after 3 nights in the first one we finally moved. Not sure what that was, but I didn't like it and told them. Apart from that, the apartment at C/Ollerías was very nice and very well located, it was very cozy, with AC and a nice living room, the bathroom was good as well. A bit noisy in the summer with the drunks on the street in the early morning but that's probably everywhere in the center.