It was actually Maria who we were in contact with but she was always resonsive. came over when we had an issue with the air con, she managed to fix it quickly. lovely apartment, beds very comfy, air con in all rooms. Good powerful shower, stove top coffee percolator, iron and ironing board. On a quiet street, unfortunately the shop below was being renovated and there was some noise from about 8am, but we needed to be up then anyway so it was bearable.