TERRIBLE AIRBNB EXPERIENCE (Letmalaga)
This has been the worse airbnb experience we've ever had. From the state of the apartment to the deceitful marketing, and the managers responses, this stay made it clear that Letmalaga only cares about the money without being concerned with providing a comfortable stay. Here is why:
1- Check-in
We asked to do on early check-in, and Maria told us she would check if it was possible. We never heard anything about this. At the original check-in hour, she didn't answer airbnb messages, and after 15 min waiting a colleague of hers called saying he was substituting her. 30 min after check-in time Luis showed up and told did the check-in.
2- Electricity:
When you arrive to the apartment you are told "this works as an hotel" in that you have to insert the only key to the apartment in the electricity box for you to even have light. This would be perfectly fine if the rest of the apartment was as well taken care of as an hotel, unfortunately since everything was falling apart it felt less than an hotel and more like a money grab.
3- Smell:
To put it concisely, the bathroom reeks of sewage. There's no ventilation, so after a shower the only option is to keep the door open, which in turn makes the whole house absolutely unliveable from the smell. Maria offered to provide us with diffusers and bleach to "fix it" after explaining that these scents are common in all Malaga apartments because the city has a humidity problem. I don't know if they use this line to take advantage of tourists but we/ve never had this happened in our previous 2 airbnbs in the city.
4- Heating:
Imagine this: you are in the middle of winter looking for a new airbnb to stay in Malaga for a few weeks. You peruse the amenities of a potential candidate and it reads "heating". Perfect, you think before booking it. Yet, upon arrival, the entire house only has one source of heating, situated in the living room (the room furthest away from the rooms). You contact the managers and the answer is that they can legally write "heating" in the add regardless of where it is.
5- Fridge:
It's broken. Food got frozen. Freezer keeps opening (door broken), we had to put a chair.
6-Finishings:
The house is old, badly taken care of, an unfit foreigner airbnb stay (pictures are not trustworthy to reality). Everywhere we looked, things were falling apart: blinds, appliances, toilet, everything in general.
7- Letmalaga: from the bad communication at the check-in, to the response to our complaints about the unit, Letmalaga has been a complete Let Down. Don't think that this managers are there to help you have a better stay or experience, they are there to make money for the apartment owners, an to leech it off unknowing airbnb guests.
In short, we cancelled our stay, after a trip outside of Malaga when we arrived to the apartment and realise it was unliveable. Maria accused us of not leaving earlier and as soon as we did the check-in (after explained we were out the first days). This is another example of the nature of Letmalaga service.
With the purpose of helping airbnb community - DO NOT BOOK THIS AIRBNB. Careful with Letmalaga apartments.