We didn't meet Ana and Lucas, but they sent us very detailed information for accessing the flat, directions and also recommendations for eating out and travelling around the area. The flat was great, big enough as a base for a couple, a great shower, super comfy bed and a very appreciated aircon unit. We loved the location, being quieter than the city centre but only a 10 minute ride on the very cheap and regular bus which was really close by. Shops are nearby and a little park and it's only about a 20 minute walk. We'd definitely book again.