The worst experience in my life on Airnbnb. We we robbed while staying in the apartment. It happened the day before we had an early flight back home. While we were out in the city someone sneaked in our house and stole all our cash and a gold chain with a pendant of one of us, which was a gift from parents. And for some reason they also decided to take a new perfume.
They didn’t take any devices, cards or documents. But all the cash (quite big amount) was missing. And they did it in the way so it’s hard to notice right away (for example, they didn’t take a wallet, but just money from it, the same happened with the chain - they left the box, but took the jewelry). Because of it we realized that we were robbed just the next day when leaving to the airport. We simply didn’t have time to go to the police because couldn’t miss our flight back home. And the most suspicious thing that the door was closed when we arrived, which means that either thieves had a key or that the lock is so bad, that it’s really easy to penetrate the apartment.
We tried to talk to a hosting company, but the only thing they advised is to report to the police. I told that we had a flight and asked them to do it on our behalf but they gave a link and told that it’s possible to do online, which in fact is not. It’s only possible to do over the phone, which is quite problematic when you are already in another country. So the host wasn’t helpful at all. I can’t one hundred percent claim that it was someone from the staff but there are a lot of suspicious coincidences (it happened right the day before our flight, we were out at the moment, the door was closed, and the missing was hardly noticeable at first sight).
Even if they were really just random thieves the hosts should provide better security for the apartment (change the lock, put some cameras/protective alarm or at least a safe inside). We understand that we won’t get our money back, but we are extremely frustrated and just want to inform other travelers about this case.