Very unprofessional agency!!! Definitely try to AVOID going there!!
1- There was rust in the bathtub!!! and that is very dangerous and even though we had called right away it took them days to act!! leaving us 2 days to shower with rust in the bathtub thus putting our health at risk!!
2- There was no internet for the entire stay, we tried calling since the first day and noone answered. We called several times the second day and each time we had a different response:
2.1 - They will send the technician as soon as he arrives back ( this was the answer from 10 am until around 4pm)
2.2 - They are waiting for the host to get back to them so that they can contact the phone company (this was the second answer they gave which contradicts the first answer and shows that they were basically b****shitting us and trying to buy time)
2.3 - They cannot do anything it is in the hands of the phone company ( this was the answer on day 3 )
2.4 - They will send their technician to take a look !!!! (this was answer on day 3 afternoon)
2.5 - After the technician came and tried to fix it, the problem was not solved and they did not even bother to call us or inform us of what happened or what will happen... They basically left us hanging counting on the fact that we were leaving soon...
During this entire time we were making international calls to their office and they didn't bother to make 1 phone call to us !!!! not even once !!! They were always waiting for us to call and postponing us.