Antonio misrepresented that the apartment had sufficient heat and defrauded us. We in fact contacted him before we took possession of the premises to reconfirm this essential amenity. When we arrived at the apartment, he had a very small portable heater and a wall unit; however the wall unit required coins to operate it at a rate of one euro per-two hours. This was not listed in the advertisement of the unit. He rationalized this arrangement by stating that it allows him to rent the unit at a lower rate. It was only after the 5th day of our stay that we realized how cold the unit was. Had we known about this beforehand, we would not have rented it. When we raised this concern with him after we returned to the U.S., he conveniently indicated we had not contacted him during our stay about the situation . He however forgets that he made very clear to us when took possession the heating arrangements and was not amenable to any change.
We plan to contact Am Express about this.