We had good communication until we arrived and had problems. First we couldn't park our car in the garage because the height was 1.9m. We complained about that and were told- too bad, you should have asked. Then we got settled in and realized that there are bars on all the windows and no fire escape. That is just unsafe and doesn't seem legal (but I don't know Spanish fire code). We called to talk about that and the concerns were dismissed entirely.