The airbnb had the perfect location and when booking we got a guide + food recommendations. We followed a few of the recommendations and it was very good and enjoyable. The pictures matched, and it was easy to communicate with the hosts. But we ran into a problem with the jacuzzi but they did everything they could to accommodate us.
They were so thankful for the information so they could fix it for the next guests, which I hope they do. And since we could not use the jacuzzi (even after the technician came 2 times) we agreed on a partial refund.
We highly appreciated their tries to make sure we got the most out of our nights in their Airbnb, but I did not appreciate that I had to constantly had to be “encouraged” to write a good review, to get my compensation. Especially because the jacuzzi was a huge part of booking with them. We couldn’t use it and we wasted a lot of time waiting for the technician (both times he was not there on the agreed time).