It was overall a great apartment in terms of location, view etc and they were great in terms of responding. However, I did not have to contact them if it was not for the fact that they only left us 1/4 or less roll of toilet paper. We texted them the following day because we ran out and it was a hassle as they were dropping it off in the unit but we did not want them to come in without us present since we had our valuables. Also, the towels had an odor to it, similar to the smell when you leave it wet for a prolonged time. We were also disappointed that they did not want to give us an extra 30 minutes after checkout time because I had a work related meeting and instead they asked us to pay for another night instead because they did not have any bookings. We understand that there is a check out time; however I thought it was poor customer service as they had disrupted 3 hours of our day when they did not provide the basics - toilet paper. We also had higher expectation than that because we were provided basic essentials and towels that are fresh and clean. And due to coronavirus regulations in Spain, they require all Airbnb/hotel guest to provide information and they did not comply because we were never asked. So I am skeptical if their cleanliness is at the level of the regulations.