I booked a room in this apartment and gave prior notice of my time of arrival. I arrived there to find my room still occupied by the previous guest, without her and/or the host being there. I asked the host when was the room to be free and she could not give me a clear answer. I was left between the rock and a hard place: whether leaving my belongings there unattended and pretty much available for this unknown previous guest to steal sth from it or to wait for hours until I could get a specific check-out time of this guest and finally enjoy my stay. Tired of waiting, 2 hours after my arrival, I had to cancel and find another accomodation option. Thank God the AirBnb customer service was brilliant and helped me out immediately.