Do not book. This is an agency and you wont get a proper host like with other AirBnB bookings
When we arrived at their office to drop off our bags for a very late check in at 5pm, (yes, we were aware of this time when booking) nobody wanted to answer the door, but did not stop having a giggle just the other side. We rang the door bell 3 times and had to knock when they could definitely hear us as we could loudly hear them.
When we finally did get into the office, nobody greeted us, it was a very strange experience. They seemed to be on a lunch break… fair enough, but they could have said hello and introduce themselves and explain what to do. They carried on with their lunch. We figured when we seen other guests bags further in the office, we were in the right place. We had to ask would they be ok there. Everyone in the office was using their phones, for what looked like personal use which came across very rude.
We asked if the room happened to be ready before the 5pm time, please drop us a message. We were basically told no, that it would not be ready any time before 5. It was just the manner it was said.
After returning to the office at 4:50pm, we got into the office again, no greeting. There was another couple sitting near the luggage, who looked like they were also in limbo, not knowing what was going on.
We asked about our keys and we were told where to go and how to unlock the keys. It looked like she was checking us in on her phone, but I dont think she was paying proper attention to what she was doing. Read on to find out why.
5:10pm. We got to the apartment, it wasnt exactly the apartment we booked but looked similar, and since it is an agency, we didnt think much of that and got settled in
6:40pm. After getting settled in, and getting ready to go for dinner, I was about to jump in the shower, which i had just turned on, we get a knock on the door.
One of our hosts has said she has given us the wrong keys and we are in the wrong apartment. At this stage, my partner has had a shower. We have taken our things out of our suitcases. We couldnt believe it, thought it was a huge joke. We were told we would have to get our things together and leave for another apartment as the other guests need thus one (which they needed to clean again).
I really do believe she paid no attention to us or what she was doing back in the office. If we had been already out of the apartment, what would have happemed to our belongings and the guests from the other apartment??? Totally unprofessional… from an agency, not an AirBnB host.
All in all, we dealt with 5 different people over this booking. Off course mistakes were going to be made with no communication
We asked what could be done about the mistake and after 4 days, they came to the conclusion of offering us 10% back (€14)
No thank you