Carmen Y Paka's studio was very quiet, sparkling clean, comfortable and near lots of cafes and attractions. They were extremely helpful, solicitous and kind. There were multiple drinks available to me when I checked in. They knew I was coming in quite early and contacted me to let me know the studio was available early before the usual check-in time. Carmen met me after I couldn't figure out the lockbox to take out the keys (which was not difficult, I was just jet-lagged). They lent me their iPad charger for my iPhone when I forgot my adapter and being Sunday, all the shops were closed. They set up the lockbox again for extra keys a few days later so that my sister could hang out before her flight. Outstanding communication and caring people. I felt like I was overusing their kindness, but each time, they were there for me. I have only used AirBNB 4 times (in Japan twice with my daughter, and in NY previously) but this was hands down the best experience.