The apartment is in a great location with the beach access , multiple dining options and supermarket nearby. I’ve stayed at multiple Airbnb’s and all have had a welcome amenity kit with basic essentials (kitchen/dishwasher/bath soaps, paper towels and instruction manuals on how to access and what to do in the area).
With this said, the apartment was filthy, the house cleaning company is horrible. Bathrooms were disgusting, with mold in the shower floors, dirt in the corners and accumulated hair with slime in the drain. Walls had wine/juice stains, shelf was almost falling off wall, light fixture in primary room had broken pieces.
As far as the amenities, they severely lacked the basics! No kitchen or bath soaps, no kitchen paper towels nor garbage bags. We were left with 3 toilet papers, one of which was more than halfway used. The bath towels were not displayed, we had to search for them thru out the apartment. The pillows had covers however opened on both ends, you could see the dirt and deterioration which was disgusting.
Instructions to get to the apartment severely lacked! There are 2 elevator banks to separate sides of the building, unfortunately we took the wrong elevator and went to the wrong apartment, not an easy task with luggage and the super small elevators. No instructions provided to get to pool on top floor, as you have to get off and figure out you have to go thru an exit door to get to the roof. The parking garage was just as challenging, not knowing what floor to get off on to find the spot. Also, for both, it was not communicated you need to insert a key to access the elevator to get back to the apartment.
This apartment has great potential, which can be easily rectified if management keeps on top of the cleanliness and puts effort into proving comma to their guest.
On a separate note, the management team was quick to respond to my emails and concern and did refund the cleaning fee.