My mum and I booked a two night stay at this Aibnb owned by La Recepcion from the 7th September-9th September.

The location of this Airbnb is great and its overall cleanliness was okay (we found hair on the bathroom floor and a weird smell came from the fridge). However, there are serious issues with La Recepcion’s communication. After being informed that there was a fee for checking in after 20:00 (only after our booking had been confirmed), we sent a message informing La Recepcion that we would be checking in after 23:00 on the 7th September. No response was received to this message. A couple of days prior to our check in date we were sent instructions as to how to gain access to the Airbnb. Our flight scheduled on the 7th September was cancelled and we subsequently booked another flight for the 8th September. None of our messages informing hotel etc of these developments were acknowledged.

When we eventually arrived at the Airbnb at 02:00 (after another slight flight delay) on the 9th September, we were shocked to discover the front door to the building in which it was located was locked. We were not informed of this door in the check in instructions we received from La Recepcion, only that to gain access to the Airbnb we would need to enter the code provided into the dropbox outside to access the key to the property. No dropbox was present. We called La Recepcion’s emergency 24hr line, only to hear an automated message stating that they were closed after 20:00.

After 30 minutes of knocking and potentially disturbing the other tenants of the building, a tenant granted us access. We found the dropbox in question outside the door of the Airbnb ( which was a flat within the building).

When we informed La Recepcion of our experience later that morning, they reiterated that the dropbox was located outside the property and that they have a 24 hour line customers can call if needed.

There was also no coffee machine in the kitchen, although this is advertised in their listing.

To conclude, I would not recommend this Airbnb, if you plan to check in post 20:00 and would like to have good contact with La Recepcion.