My check-in process was terrible. I had no idea that Javier would not be in his apartment when I was to arrive. I gave him the specifics on my flight arrival time as soon as I knew it, which was just a day to before my arrival date. Javier responded saying he had gotten my message. When I arrived by Uber at his apartment building, he did not answer his bell, repeatedly. It was cold out & I stood outside the apartment building door for >45 minutes trying to get ahold of Javier! Finally, Javier phoned me (& told me he was out of town on business) & told me to try his uncle's apt, in the same building. He also said that if I got no response it was because his uncle is over 80 years old & unwell & has difficulty moving so cannot always make it to the door. His uncle did eventually let me in & give me a set of keys. Unfortunately, I could not get ANY of the keys to work in Javier's front door. Finally, his nephew (extremely helpful) came over an hour later with a new set of keys.