At the beginning Estefania welcomed us in a friendly way and she was always available when we had questions. Unfortunately, the dishes and cutlery had stains and food leftovers, which was a hygiene shock to us all and we had to clean everything. We did inform her about it and she apologised for the circumstances. However, later on as we left the house, we had to discuss to get our deposit back even though we’ve left everything tidy and as it had been when we arrived. It‘s a pity that it ended this way because we actually were happy how she handled the situation with the dishes when we contacted her about it.