Juan Carlos was very welcoming and friendly, he waited for us at the door. his English is not very strong but he will do what he can to assist you. Speaks a little bit of French. The location of the apartment is second to none, absolutely fantastic. The apartment is well described, very cozy, comfortable, and beautifully decorated. Juan Carlos has a box full of leaflets about tourism in Malaga which were also helpful. Amenities are well provided, I would go there again anytime.