Juan and Monica´s place is more of a "business" than a true Airbnb. We loved the home itself.... the flat is beautiful and clean, and the location is great. And Juan and Monica were very kind, however we don´t believe that they understand the values of Airbnb. We were given 2 rolls of toilet paper for 4 people for 4 days, and when I messaged our hosts around 10/11pm asking where the extra toilet paper is, she told me they only provide 2 rolls and after that we must buy our own. We were in our pajamas and ready for bed, but we were forced to get dressed and leave to find a place to buy toilet paper around the city. Not a huge deal, but certainly not like the normal Airbnb experiences we have had in the past, and certainly not the "comfort of a hotel" like Juan and Monica´s profile describes.
We had trouble with the hot water, and waited around for 2 hours after notifying our hosts, before they came to help. Even once the hot water was turned on, it lasted less than 10 minutes each time before the water turned freezing. We had to wait about 2 hours in between each person´s showers for the hot water to replenish. Again, not a huge deal, but certainly not comfortable.
Lastly, upon arrival Juan and Monica requested that we fill out forms with our personal identification numbers and personal information that we have never been asked to give to an Airbnb host before. She also requested copies of our personal documents. We were not comfortable with this, especially since we were not warned in advance, and no Airbnb we have used in the past has ever requested this information from us.
Again, the apartment was beautiful and the location was great. The fact that there is no wifi (this is disclosed in the listing) and problems with the hot water made this apartment seem overpriced. There were no serious problems, but for the reasons above we did not feel very comfortable and we would not stay here again.