We made a "last minute" bookimng, but they were very flexible. Instructions were clear, they were very responsive and kind, helpful. We checked-in relatively late, but when we knew the exact arrival time, they were there within a minute and shown everything, explained the parking and guided through the apartment. They put some water, yogurt, juice and jam in the refrigerator, also bread and pastry, biscuits, coffe, tea.
The location if perfect, we could reach the edge of the center within 10 minutes walking and the real center in 15. Wi-fi signal was strong.
The neighborhood is calm, the apartment is located in the backside of the building, so we could sleep even when the city woke up.
Overall, perfect location and apartment, kind and helpful owners. Recommended!