This is going to be a long review!
It was my first visit to Spain and to Malaga. And it was one of the initial experiences that I was to encounter with AirBnB, coming from a conservative background, it did seem a little risky- unknown people, unknown place and with lots of other questions in mind, I reached Malaga with my wife. Little did I know that this experience would open my eyes to the amazing world out there and to how awesome people can be!
Apartment is much better than it looks in the pictures. Its centrally located right at the Malagueta beach with lots of bars, restaurants (Indian as well), salon, supermarket at an arms length! For all beach bums out there, its heaven! You get to enjoy picturesque views of Mediterranean sea from all corners be it the amazing balcony or the bedrooms. I did not even feel like stepping out of the home and had to be dragged, literally!
Now the experience is incomplete if a good product is not met with equivalent service.
And then you get to meet superhost Jose. This guy taught me what customer service is all about and how customer satisfaction can be converted to customer delight.
Jose personally picked us from railway station and took us to the apartment. He remembered that it was our anniversary and had the Cava ready at the balcony by the time we reached. Ensured he explains all the amenities available, answered all the how to's, was extremely polite and patient. Ensured we are dropped to the airport timely during our return. He has been very attentive and was available for help whenever needed. Though there was a language barrier as I am not conversant in Spanish but we made good use of Google translate! All in all it was my best ever travel experience till date. Thank you Jose for everything. I am staying at Jose's apartment whenever i am back in Malaga.