Prior to arriving at the apartment we had to contact Fernando twice for instructions for entrance. A virtual key code was sent that did not work and another tenant allowed us access. Our booking was for (4) nights - the first night at about 3am a next door neighbor began to play bongo drums which lasted for an hour. The next morning we contacted Fernando and made him aware. He said it would be addressed. Night two was uneventful, but night 3 the bongo player was back at it - again the next morning we alerted Fernando who again reassured us it would be addressed.
There are two exterior windows that lead to an outdoor courtyard - when guests come home after dark the corridor lights come on - this apartment (as noted in another review) has very thin curtains and the light shines right in waking you each time.