I've never left a negative review and I'm sad that I have to leave one.
The apartment was very nice and in a great location. However the only reason I booked this apartment was due to the fact that it had a jacuzzi as it was a surprise for my girlfriend. I would never have booked it for any other reason the price reflects the Jacuzzi facility.
The day I got there I tried to use the jacuzzi but noticed the water was cold so I tried to use the heater to warm the water up. After an hour the water was still the same temperature and was unusable. I contacted the host and they explained someone would be round in the morning to fix it. The next day nobody came untill 3pm so I was sat around all day waiting. The fist man that came could not fix it so called for assistance. The second man came and could also not fix it so they said another person will be round soon.he arrived after 5pm and told me the same that he was unable to fix the temperature. The temperature made it unusable. Another person contacted me by phone later that evening explaining that there are parts required so it won't be able to be fixed.
I spoke to the host again and asked for an alternative property to which I wasn't offered one, understandable if they have no spare properties. So I asked for a reasonable refund due to the fact that I am unable to use the jacuzzi and the whole reason I booked the property was for the Jacuzzi. I was offered a £70 euro voucher for the next time I book with them, which in my opinion is totally unacceptable and who says I will be back to book or that I would want to book with you again after such poor customer service.
It's a shame because the apartment is great and in a good location but this was not the outcome you would expect when you pay for an expensive apartment with jacuzzi facilities that do not work. I even explained to the host that I've never left a bad review but I have no choice.
Would recommend checking first to know if the jacuzzi temperature is acceptable to use because for me it was unusable.