The apartment was nice and looked similar to the photos in the listing. The communication with Santiago was great as he was very quick to respond and made the check in process very easy. The location was ok, about 15 minutes walking to the historic center but the neighborhood isn't the best.
However, the apartment was very dirty when I checked in. The floors were completely messy, covered with hair and dirt. No one swept the floors before I checked in. I also found a dead roach in the kitchen that no one cleaned up. The kitchen sponges were dirty and had old food on it. All of the dishes and utensils had food stuck on it. The shower was dirty and looked as if no one bothered to clean the walls. There was mold and hard water stains on the tiles. The walls in the living room were all covered in mold. I was only given 1 1/2 small rolls of toilet paper for a 10 night stay. There was hair on the bedsheets. The dryer lint trap had so much lint left in it that it seemed like it hadn't been emptied in weeks which is a fire hazard. There were so many bugs and gnats in the apartment. I killed at least 30 of them during my stay.
I notified Santiago of all of these issues right away after my first night in the apartment and shared photos so he could be aware that the company he hires to clean the apartment was not doing their job well. He apologized but he did not offer to have someone come to clean. I was disappointed in the response because I thought he could have at least offered to give me new sponges, more toilet paper, and to have someone come to tidy up the apartment. I even asked if he could send someone to at least clean the shower but he did not respond to that specific request. I paid a lot of money to stay at this Airbnb and even paid the cleaning fee which was a waste of my money since the apartment wasn't clean at all.
Overall my stay was ok but I wouldn't stay again.