Had we not reached out to them 2 hours before checkin and halfway to Malaga, we would never have known that they overbooked the place we prepaid for over a month ago.
They said that Airbnb didn’t push through the reservation so it got booked on booking. But this only tells me that it could be a systemic problem of the Rental Company posting their properties on multiple sites and not verifying bookings.
They offered us an apartment 6 kilometers outside the city center of Malaga (for reference, we booked an apartment with views of the Alcazaba….).
Then they offered two more options: one tiny place outskirts of the center and a duplex that has a 3/10 rating for cleanliness and spiral stairs which would have been a disaster with an infant.
En fin. We turned around and lost our 11th anniversary plans of a long weekend in Malaga.
The communication was fine from the company, they at least answered and helped us get a refund. But they should have offered to pay for a hotel stay…. Not just said “these are the three crappy not-booked options we have, take it or leave it.”
Not only am I super disappointed in this company (our friend in Seville runs a similar property management company and says this should NEVER happen), but I no longer have the same trust Airbnb in as a service. Had we not called for checkin confirmation details, we would have been stranded in Malaga and no one really seemed to care.