Our stay at Calle Gigantes was absolutely lovely. Our host Geraldina waited for us to at the apartment beyond midnight (our plane landed very late in the evening), gave us a quick tour of the place and showed us the basic amenities. In terms of communication she answered every query we had in a very prompt manner, and anticipated any other help she thought we would need. When we ran out of hot water one evening she offered message support and helped us troubleshoot the problem (it was no problem at all in end!) and overall the stay throughout was magnificent. I love the apartment - design, amenities, facilties, location, temperature control, soundproofness and of course value for money - and this last point is coming from a group of university students! We will miss this stay very much.