Firstly, I have never had a bad experience using Airbnb. This was definitely a first. The check in process was horrible. They have you walking around with bags to get key and find unit afterwards. It was a 10 minute walk. There was a horrible smell in the bathroom and the heater did not work. Bed was also incredibly uncomfortable. The office closes at 6 so you have no way to contact them unless you have access to a local phone to call emergency line. There were no directions on how to check out so I had to just take a chance leaving the keys in room hoping that was right because they did not answer on what I needed to do before I had to catch my flight. I truly would not have books this if I had know what it would be like.