THINK TWICE BEFORE BOOKING
We had the unfortunate situation to test positive with covid the day before our trip and we had to cancel everything. I contracted the host with the requested to move the booking as we wanted to still take the trip. They were slow to make a decision, did not advise me properly and basically stalled me so that the time expired and I lost the possiblity for a refund. They showed no empathy for the situation and were rude in their reactions. Customer service was totally not existent and they couldn't care less about me as a client. I felt totally tricked and disrespected when all I wanted was to find a win-win solution given the fact we couldn't travel due to government regulations. If you book, keep in mind that there is a cold, rude company behind this and not a nice kind host who would care about you as a client. I had to wait for them to "get permission". It seemed that the person I talked/chat with had no authorization to make decisions. Basically, do not book!