The apartment is very clean, comfortable, and conveniently-located. Unfortunately, we had a very inconvenient and complicated communication and check-in process.
The quick version here:
There are several people, in addition to who is listed as Mercedes, that are involved in managing the listing. Another person, Jose, reached out to me via WhatsApp, which is outside of AirBnB's policy and even when I tried to redirect communication to AirBnb, continued to communicate with me there. The check-in process they set up was inconvenient and they failed at following through on what they set up: they sent us to a parking garage about a 10-minute drive from the apartment to collect the key, but the key was not there when we arrived. After multiple phone conversations, they confirmed that they had simply forgotten to drop the key off and we were to proceed to the apartment to meet up with someone they had sent via taxi to give us the key.
Also, the apartment they booked us in is at a different address than the one in this AirBnB listing (the photos indicate it is the same apartment, the address is just wrong). I am grateful that I speak a level of Spanish that allowed me to navigate the situation okay (as there were a total of 4 people involved with varying levels of English comprehension) since it would have been rather more complicated if I had not.
Based on the number of reviews, this seems like it is a relatively new specific listing and, in setting up something new, it always takes time to learn what works and what does not. I also understand that people make mistakes and these are likely very busy folks. I have offered what I feel is constructive feedback to help Mercedes and team improve guests' experiences.