I've never been treated so badly by an Airbnb host. I booked Maria's apartment on the day of arrival, since I had to travel urgently with my mother due to a sudden family death. We checked in with Maria's mother and she mentioned that the apartment was very cold due to it being closed for the month prior. We tried to warm up the apartment with two small electric radiators they provided, but soon realized that it was clearly not enough to have a comfortable stay. We contacted the host to try to check out due to the cold. She was incredibly rude to us, accused us of lying, but she refused to come to the apartment to check the temperature herself. We agreed with her that we would leave the apartment immediately and she would refund half of the price of the stay. We checked out around 1h after arrival, had to book a last minute hotel, but afterwards María refused to refund us as she promised. I do not recommend having her as a host, she scammed us, and her lack of empathy was incredible.