We had very good contact with Valeria and she gave us a very nice reception. Finding the entrance of the apartment or parking garage is no problem if you follow her instructions and study carefully the picture of the entrance that you find on the website. She can also send this picture to you. Parking your car in the garage is quite a challenge but not a big problem. Valeria will help you with that. The apartment is nicely decorated, clean and spacious. One small bedroom with a baby bed, one bedroom with a single bed (maybe 2) one bedroom with a double bed and ensuite bathroom and one room with 2 single beds and a bathroom across the hall. The kitchen is very very big and everything you need is there and more. Wifi is very strong. The building is situated on a crossroad of many very busy Streets. So be aware that it is a very noisy location, even on the 13th floor. Sleeping with the windows open was not an option for us because of the noise. Even sitting on the balcony was spoiled a bit because of the traffic noise. There is however a nice airco in each room so you can switch that on and close all windows and doors. Unfortunately there was some construction going on during daytime in the apartment beneath is, which we were not informed about. The building felt safe because it is not easy to come in (during daytime a concierge). It is ideally situated opposite El Corte Ingles which has a very big supermarket where you can buy everything, also fresh bread in the morning. Walking to the city center will take you max. 15 minutes. A taxistand is right in front of El Corte Ingles.