I'll try to tell briefly.... Dear La Recepción. Someone made a mistake. A big and expensive one.
We had a reservation between 25-30 jun. We arrived at the apartman on 25 of june, at about 10.00 pm, and we noticed right away, that the little box on the door was empty, the key wasn't there! I tried to call the reception, but they were not answering. Also no response to the messages…. We were in a really big trouble, how to find another accomodation in the middle of the night after we travelled almost 3000 km!! After several phonecalls, finally I’ve found free rooms, which meant extra costs for us.
Next morning around 11.00 a.m I could finally get in touch with the host (La Recepción), and we were sent to the apartman, where 4 cleaning ladies were working.
As we were not able to check in on the first night I got a refund of 112.40 eur for the 1 night that we have not used. The extra costs, caused by the host’s mistake were 400 eur (not included the taxi/uber). I have sent the invoice of the hotel to airbnb support right away. The support ambassador has made his full efforts, but he was disappointed as much as I was, because the host remains unresponsive during the whole week regarding the reimbursement....
Long story short… I got just 300 eur payout instead of 400. No response, no message, no apologies from the host.
Anyway, the apartman is okay, good location, but very noisy.