The ultimate reason I have left a bad review is down to not getting my full refund and only being offered two night’s refund from the host when staying 5 in the first place! This meant I was still paying for nights I wasn’t there and for cleaning when no one would be using the apartment? I understand the “strict cancellation policy” however some exceptions should be made in situations like mine where health was the reason for not travelling having also provided medical proof the host still brushed this off. I had to get Air BNB involved and even they could not get through to the host. I’m sure the apartment is lovely going off other reviews but just be weary of dealing with any unexpected issues with the host!