This was SUCH an experience with SUCH a host and apartment. check-in at 14 was agreed. We messaged host and waited in a restaurant for more than 2 hrs to get a response. Once getting to the location, the housekeeper took more than 30 minutes to arrive, keeping us waiting outside in the cold. Then we were forced to go out for some hrs to wait for aircondition to be repaired, while host saying it might not work. The listing offers a sofa bed but no linens. When we requested, the host replied very absurdly- "We are not a hotel". The apartment is so cold and hot water was enough for only one person to shower. We had to contact AirBnB for solution, which was agreed with the host to move out earliest possible. Next day, the host kept us stuck in the apartment by not responding where to leave the key. We had to call AIRBNB and took trouble to come back another day for key return. We left a new bought heating pad behind, but dare not to ask back with SUCH HOST MANNER.