The host asked for a deposit of 150 euros at the last minute unexpectedly! Once I paid the deposit, the team communicated that “I have to call a local number or I will not be able to check-in”. The self check-in option that is unpaid was not provided. I had a late check-in, but even after communicating to the host the exact time of check-in and being assured that it’ll be done in 10 mins, I had to wait for 1.5 hours from 11pm to 12:30 am. During this time, the helpline agent suggested that they’ll get an update and call soon, but no one called back. I had to call the agency 10 times before my check-in was done- at international call rate. Once I checked in, the wifi was not working and I was told that it will be fixed the next day. No one called me the next day. This has been the worst Airbnb experience I have had.