The host, Antonio, will do anything in his power to make you happy with your stay. He even let me borrow a power adapter so I could charge my phone. He compensated me for the missing scooter because one was gone for maintenance. The other scooter did not work that well though, the handlebar was loose and the batter did not hold much of a charge. I would recommend using the lime scooters instead as they are much more reliable and powerful. ALSO BEWARE that this place has very thin walls. My wife and I heard the neighbors a lot and a crying baby next door kept us up much of the nights we were there.