This first thing you should know about this booking is that before you arrive at the apartment, you have to pick up the key at a different location than the apartment. In my opinion is slightly inconvenient but not too far. I checked in and received the key and walked to the apartment. Once I arrived, the room had not been cleaned. There was dirty towels and bed sheets in the floor, the bed was not made, and the keys from the previous guests were still in the table. I called the host to let them know but they did not answer. I called 6 times before finally someone answered (I also tried to reach them via Airbnb and still two days later no answer to my last message). At this point I was upset because I really wanted to take a shower before going out to explore the city. When they answered, I told them what happened and they said “please stay there I will call you back”. 20 minutes later, no call back. I called again, and the same person told me they don’t know anything and to stay there and he will call back. I was very upset because I didn’t want to spend what little time I had left in Malaga inside waiting for a call back. After a few more minutes he called back and asked if the cleaning person was already cleaning, I said “no”because there was nobody there. Everyone seemed very disorganized and like they did not know what was happening. At this point I told them that I would not be staying with them and booked a different Airbnb. Another issue is that they advertise the apartment as “brand new”, I would not call it that. The building itself seemed very old and the apartment seems like it was newer than the building but not “brand new”.
I was very disappointed because I have been staying with Airbnb for several years and in different countries and never had any issues.
Overall, I would not recommend this place because I think is not worth the time or money.