They overbooked the apartment I rented so gave me another one that was comparable.
No problems there and the new apartment had an excellent location and looked like the pictures! The check in was easy (although you check in at the office, not the apartment, about a 7 minute walk away) and I had no major issues. It could have been a little cleaner...it was as if someone cleaned the apartment after the last guest departed a few weeks ago and it wasn't cleaned again before the next guest. There was a cigarette smoke smell (but I think that's from the neighbor) and the hot water ran out fairly quickly so I'm giving it four stars.