María José’s apartment was very clean and modern. She was quick to respond to our messages. Nonetheless we had three issues regarding her and this property and therefore we would NOT recommend staying with this host or at this property.
1) The door to the bathroom does not close and it leaves a gap of about two feet or so. You can see inside the bathroom (shower and toilet, hence no privacy), even if the door is “closed”. This major issue was not in the description provided by the host.
2) Host did not communicate this issue with us. We were a group of three (a married couple and myself).
3) Because of the issue with the bathroom door we agreed on an earlier check-out date and a refund for the remaining nights. She declined the alteration of the reservation and refused to refund us our money, as she had agreed prior to our early departure. She then sent us a very rude message and explaining she never intended to refund the money.
Airbnb intervened after we provided evidence of the issue with the door and provided a fair resolution.