Adrian was extremely helpful and welcoming; he was very forthcoming with information not only about the apartment but also with tips and recommendations for restaurants and sights. The apartment is lovely, very spacious - the photos do not do it justice! it is much prettier and larger in reality. the location is great, close to many attractions and restaurants so we walked everywhere.
Giovanni who met us at the airport was also very friendly and helpful; he gave a lot of his time showing us the city, interesting landmarks, useful stores for groceries etc. on the way to the apartment.
One minor suggestion for improvement was that there were no blankets or duvets in the bedrooms. Despite the warm weather (and AC turned off) we found that it was a little chilly overnight. It was a short visit or we would have mentioned it and I am sure Giovanni would have sourced us some blankets had we asked.