As a company that is listed as a "superhost" I expected a lot more hospitality as this is in fact the industry they are in. Here is the good and the bad:
Good:
-great location (15 min walk to start of city centre)
-stylish and new furnishings and appliances
-comfortable beds and pillows
-every room has its own AC.
-on a main street but it's quiet
Bad:
- Slow responses
- they will ask you to send a picture of your passport over Whatsapp which I didn't want to do so after a bit of back and forth they finally agreed on my driver's license.
- no windows in living area so there isn't much light but the bedrooms have windows
-only provided a 20ml shampoo and 20ml bath soap for a 3 day stay for 2 people and when I asked if there is more they replied a 2 days later that it's not their obligation and it's only provided as a courtesy. This is not what I expect from a superhost as all my REGULAR hosts provided ample supply.
-Basic cookings staples like oil and salt and pepper would be nice for a traveller who's moving around and doesn't want to buy these in every city. Again regular hosts supply these.
I would say overall the stay was fine but the hospitality level was lower than expected. I have had better communication, amenities and simple care from regular hosts. I guess companies running BNB's as a business lose touch with their clientele.