So far, this is my worst Airbnb experience because of communication with the host.
When you choose to stay with a "superhost", you expect that all the issues (if any) will be resolved fast and without any confrontation.
It's not the case with that particular "superhost". Issues are not resolved at all and everything turns into confrontation.
Here is the list of things that might alarm future travellers:
1. The host writes down your passport data, which is considered illegal in some countries.
2. The host forces you to communicate via WhatsApp instead of the official Airbnb messenger.
3. On the first night, I was unable to open the entrance door into the building.
My message (9:50pm): "Hey! The key for the entrance door downstairs doesn't work. How can I get inside ?"
My message (10:00pm): "I was able to get inside with other tenants. But I need the key fixed by tomorrow"
Response from the host (10:10pm): "The key opens perfectly. It is you who cannot open it. all guests use that key and can open. ..."
4. On the second morning, there was no hot water in the shower.
My message (8:30am) via Airbnb : "There is no hot water in the shower (for 5-10 minutes already). What do I need to do?"
Response from the host (1:30pm) via WhatsApp: "(Forwarded) As of yesterday. there is no gas and hot water. Do you know anything about it? Hi Yes. Today the company that brings the bottle passes. They spend once a week. this afternoon will be solved".
What is it? Is it the answer to my question via Airbnb?
It's hard for me understand what is then the value of "superhost" status.