During our stay there was a power outage in the building at night (around 20.20H). At 23.00 also the emergency lighting in the hallways also stopped working. We couldn't do anything in the apartment, no way to prepare a meal, no shower (no light, no window), charge mobile devices (our alternative light source) etc..
Freshlanding who is renting out the apartments in this building didn't do anything communication wise that night or the day after; no updates, alternative power sources (it was dark outside and no electricity), no reactions to e-mails, excuses or whatsoever. This was also the case with the others in the building who rented an apartment.
When telling this to the lady at the reception the following day and with check-out in person she just stared and said nothing. No gesture, no excuse what so ever.
This is the worst guest experience I ever had with an AirBnB rental and that's a pity because the apartment and location itself are nice.