My family stayed for a couple nights and we had mixed feelings about this place, you be the judge —
Pros:
- beautiful, clean place as advertised
- excellent location
- comfortable beds
- decent communication with administrator (they allowed me to communicate directly via WhatsApp)
Cons-
- We messaged ahead that we would be arriving around 3pm, at the time of check-in. We received no response after leaving multiple messages. I called the number and was told to find a place to grab drinks, they are busy and could meet us at 4pm…would have been nice to know this prior to showing up…
- the place was brand new, but the owner and administrator did not bother to check: the hot water (no hot water), the air conditioning (they had to call a specialist and got most of the rooms working but not one of our bedrooms) , the lock system (my son was locked in the bathroom with little air for close to 30 minutes until the administrator came and he had to come and pry the door open), and if the keys they gave us actually worked (we only had key to let us in/out of the back gate, no keys to enter from the front), alarm system (there is a motion detector in the bedroom (odd) that blinks continuously…)
I was a peace corps volunteer and lived for years without hot water and air conditioning. However, this was an expensive place that we paid for and one would expect the property to be examined prior.
The administrator (James) is a nice enough fellow, and we were very accommodating with him, but his solution for our trouble was to give us 90 minutes of additional time to checkout and a 200 Euro refund (we paid $1200 for two nights). I told him that given the multiple problems, I would appreciate one of the nights free (a $600 refund). He insisted that I should absolutely pay for both nights, and that a 400 Euro discount should more than compensate for the lack of hot water, working locks, faulty room air conditioning, etc. Had he just compensated me for one night - a couple of hundred dollars more, I wouldn’t be writing this review.
I’ve stayed at airbnbs around the world and i just don’t feel the administrator / owner have enough attention to detail to look after a customer and not enough care of the customer to understand and address all of the issues we faced.