Great communicators until I needed to cancel the last 2 night (3 nights in advance) because a friend got covid and couldn’t come join me. I understand things are hard during this time but their own cancellation policy says I had to do it by the 6th and I canceled on the 2nd and they refused it and their Only reply was that I have to deal with Airbnb. Now I have several messages from Airbnb that they are trying to contact the hotel but the hotel is not replying. So i left but paid for two empty nights just because they are ignoring answering to their own policy. After YEARS of using Airbnb this is the first time I’ve Needed them to settle a dispute and it’s sad to see that they don’t even have the power to enforce that hosts honor their own printed and stated cancellation policy. Definitely I don’t recommend. Went from a real owner here, not from a hotel taking advantage of the platform