Communicating with Arantxa was very easy and nice. She always replied immediately and, in addition, gave us good recommendations and tips. The check-in and check-out were very well organized.
However, during a storm, the ceiling got damaged, opening a crack of several centimeters to the outside, and little parts of the wall came down. When we asked for a solution or compromise, Arantxa offered to shorten our stay and get a refund for the days that we didn’t stay at the apartment. Since we couldn't find an apartment in the same price range on such short notice, we stayed. The weather improved, so the damaged ceiling didn’t create any further problems, but it wasn't ideal. Besides this incident, we were happy with the stay but wouldn't stay again.
The elevator is indeed quite noisy during the day, but not really a problem. The washing machine is moldy, so something to consider if you plan a longer stay. However, the balcony is a real treasure and the apartment’s location is super.