I had booked an appartment with a garden at Trinidad/holidays2 Malaga. 1 day before my arrival they informed me that it was not available due to a sync error. They offered me a les quality alternative for a bad price and without outside space. I refused the offer and asked to refund. I booked a different spot. In the next 24 hours they pushed me to cancel the booking myself incurring al risks of short notice cancelation. (Cancelation fee)
Even after informing them I would contact Air BNB they would not not cancel and refund themselves. Unbelievable!
Two times a VERY unpleasant surprise
1. I did not get the appartment I booked for a certain price. The alternative a day before arrival, elsewhere was +30%.
2 They did not refund themselves the money.
In the end, a case manager form Air BNB solved this smoothly after I contacted them.
DO NOT BOOK HERE. Unreliable and bad service