As he doesn’t speak english due to issues we had it was quite problem. When we arrived we couldn’t check in, so I called him and he came immediatelly, he set up the Nuki app for us and showed us the room and gave us bit of a info about wifi, keys, etc.
Around 11PM we could hear other guests talking from the hallway saying something that it’s not the room they paid for, it was a quite loud conversation.
And at 1AM, we got woken up by knocking, nearly slamming our door. When I opened the door, the host was literally screaming at me, that we are in a wrong room and that we need to change in the morning.
This is totally unacceptable, he told us that it was our room so we didn’t bother with doublechecking photos, and waking up your guests at 1AM and shouting at them is not the way to go. It ruined our entire stay over there, because we didn’t really feel safe afterwards.
In the morning we spoke to other guests, and changed the rooms, with condition that Maurizio would change the sheets, towels etc.
If he would come to us in the morning saying that he made a mistake and gave us a room he would get 4-5*, but for waking us up at 1AM and shouting at me because he made a mistake, I have to give such a low review. We expected an apology at least, but that never happened.