The instructions sent on how to enter were unclear and when we got to the front main door there was no key box or any way to enter. I had to phone the rental company and was on hold for almost 15 minutes waiting for someone to sort the problem. Someone did arrive not too long afterwards and left us in. On entering the apartment we noticed the kitchen had a big leak and there was water all over the floor. The alternative apartments they offered the next day were located too far away so we spent a second night in the wet apartment. On the third day they moved us to another apartment that was perfect. Olga was very helpful in making sure we were able to drop our bags and check in there early. We were also offered a 15% refund but not on the total paid. Overall the resolution was good. Aside from the inconvenience of having to move and not being able to use the kitchen, the bigger problem was not being able to check in easily due to a late flight. Especially as I had enquired several times