Too much noisy. There are other people living in the appertment and they are noisy (sometimes even at night). If you need a place to rest or work this is not the best option because there is no silence (well, only in the morning).
There is a girl who regularly cleans the bathrooms and the kitchen, but the tenants are not very clean, so almost every time I found the lavatory seat dirty.
Lucia doesn't live in the flat and I didn't meet her, but the communication was good, she was helpful and responding quickly. The room is nice, spacious and the internet connection is perfect.