I hate to post bad reviews, but after a few not-so-great experiences recently, one doesn't have much choice. We went on our holiday to Malaga with my wife and our 2 kids. Noemi's apartment and its location seem to be really good - we booked it after a very long and thorough search. Noemi was very responsive, initially. Unfortunately, 1 hour and 40 minutes before our agreed check-in time, she cancelled our booking (reason given: the person having the keys got sick). We were left in Malaga with no place to go. A beautiful sunny day was completely ruined by the stress of having to find something decent at the very last minute. I understand that unforeseeable events may occur, but hosts should understand the responsibility they have when they're selling accommodation, and should have some backup for cases like this one. Airbnb's support was also useless - they refunded us the booking price, and sent me a link to other apartments in Malaga (like I haven't seen them all many times before). There's a staggering imbalance of the hosts-vs-guests relationship, as hosts can clearly cancel the booking at the last moment and get away with it by just refunding the original price (and then they can have other guests the next or same day), but if we as guests get sick and can't travel, we lose the entire price of booking (usually hundreds of euros). Where's the fairness in that? That said, Noemi did apologize to us, and a couple of days later, she sent me a message asking for a review of our days in her apartment. Nice joke.