It was evident that the apartment was corporate and that Yile was managing it as there was a lack of personal hospitality and service.
When we booked, we were assured that we would be able to get a parking space on Calle Victoria. However, this is not possible and caused a problem for us as we have 2 dogs and they are not allowed on public transport. We asked Yile for advice but as none was forthcoming, we decided to walk the 7 miles. When Yile finally messaged, she was only concerned that we had not ticked the 'pets' box upon booking. This was a genuine error on our part and we were more than happy to pay the extra 40 euros.
When we eventually arrived we were met by someone else who was also only concerned about the payment. By now we were tired and our 11-year-old dog was exhausted and ready to collapse. We were annoyed with their lack of concern and made it known. They wavered the 40 euros which we said we were happy to pay.
No basics were provided, not even a bottle of water.