Check in experience was not good. We told him we would be checking in at 5pm as it was advertised on the listing, when we arrived he was no where to be found, we had to purchase and use 2 phone cards, and ended up using our phone internationally several times just to talk to him. He did not speak English very well which made it a little more challenging. He would hang up and not answer his phone nor would he call back. Very poor customer service skills. He told me to call Lydia, someone I did not know nor had the phone number. So I asked him to text me her phone number. When she answered she had no idea who I was or why I was calling her.
Frustrated we started looking to find other place to stay but could not find anything for the number of nights at a reasonable price. We had to keep waiting. Around 7:30pm he sent a message through Airbnb that we could check in around 9pm. Messaged him back and asked him to cancel our booking since he was not able to accommodate us but received no response from him.
We were finally able to check in around 9:30 pm. It was a horrible way to start the vacation.
The apartment was very clean and in a nice location. If not for the check-in experience I would have given it a 5star rating.