A disgrace - without comparison. To follow up regarding our cancelled booking. We had been traveling all day in a rental car with a 4 year old child and a car full of our life's belongings - to be precise over 170kgs of luggage including bicycle in a box. I can send a pic of the loaded car if you like ? We had booked into the apartment because it was on ground floor and near the center. We arrived on time - exactly. After being given so many warnings by host about being on time exactly and furthermore warning us about providing time for cleaners. ( How this could impact us is a complete mystery to me as guests pay for cleaning). You of course can review all the messages between us. Anyway so we arrive, found it difficult to park and then called host as there was no one there at the time agreed of 4.30pm. The host did not answer phone and helper answered and told us the time was 5pm not 4.30pm. They were wrong and then we spent almost an hour, waiting in the sun getting conflicting messages from host via platform and the helper on the phone number provided. Our daughter was beat, tired and need bathroom and we did. Then after over an hour we were told the apartment was being cancelled. Finding a new place with a flat mobile battery on the side of the road, in the sun, after driving all day was a nightmare to say the least. We eventually did find a place, not ideal, so we booked only for 4 nights. A two story place with a 4 year old on a busy street is not what we wanted. We arrived around 8pm so 3.5 hours after being ready to check in. We could not return our rental car as planned as we were too tired and the rental agency would have been closed by the time we unpacked all the stuff from the car. We didnt get to have dinner until 9.30pm, which for all of us was unacceptable, especially for a four year old, and of course we have now wasted today as we have to return car today and all of us our too tired to do anything. Also we have to pay Airbnb service fee and cleaning fee twice for organizing one weeks accommodation as this place is not suitable for the whole week. We also will have to hire another vehicle or moving taxi as we will have to move all the stuff to another accommodation. We will also waste another day moving all our stuff to another location. This cancellation has ruined our arrival and at least a few days involved and rebooking etc etc in moving which in turn has ruined the week we had planned as now we will not be able to achieve what we had carefully planned to achieve. Not to mention the stress involved for everyone which...