The flat is charming but unfortunately neither the washing machine nor the hot water (from the second evening of a four day stay) were working. My stay in Malaga was a break after a tough month working in the mountains (living rough with no hot water) so I was really looking forward to clean clothes and hot showers!

Of course I understand that things go wrong - and Eduard did try to solve the hot water on the evening of the third day but sadly without success.

However the way Eduard dealt with the issue left me feeling a little hard done by. I was easy going and polite about both instances but after the initial attempt to solve the problem my messages (2) went unanswered and I was refused a small 'goodwill' refund. To be clear I would have been more than happy with just 20 or 30 Euros - just a gesture to acknowledge that I wasn't able to use the facilities I had paid for.

Eduard has expressed his sorrow that my stay was not smooth and has assured me that should I book again then everything will be perfect - unfortunately it is not possible for him to guarantee this! Knowing that there will be no compensation in the event of unexpected problems sadly makes me wary of a second visit.