This is a very difficult review to write. On the one hand we want to be respectful and show gratitude to Chapor and the maintenance team who took the several issues we had very seriously and responded quickly and with excellent communication. On the other hand, these reviews are important sources of information for other travelers and we need to respect that as well. We will try to do both.
To summarize, this apartment is in poor condition. The photos do not come close to portraying the actuality. The floor has been flooded several times from the fridge and the washing machine (indeed this also happened during our stay). It is coming up in several places in the kitchen and in the bedroom. The furniture is of poor quality. The sofa is very uncomfortable to sit in. Paint is pealing in in need of renewing, lampshades have holes in them. The building appears to be a sort of airbnb hotel with a single owner and not much investment in quality. Also the wifi network technically exists, but it is like trying to catch a butterfly. Summary: no usable wifi during our stay.
However, Chapor is wonderful. On three separate occasions we had to have significant issues fixed (no lock on the terrace door, malfunctioning / noisy heater unit, flooding from the fridge and washing machine), and she did so promptly and with very good communication. So that’s a huge plus. Also, the apartment is in a very good and quiet neighborhood, just around the corner from Plaza de la Merced. And that’s about it.
We could possibly recommend this apartment for a 1 or 2 day stay, if you know what you are getting int: a inexpensive apartment in a good neighborhood, but those hoping to relax and stick around longer, should look elsewhere. We were booked for 4 weeks and left after 2: our mistake. We hope the owner of this building will put some much needed investment into improving the quality of this apartment. And we hope we have been fair and helpful in this review.