Very share about this airbnb experience.
+ The house is perfect, very clean, very lovely, amazing view. Everything is positive about the house.
- But I am a little shocked about the relationship with the hosts.
I would like to be transparent about this experience:
We arrived on Friday, we were 3 couples. One of us had a small dog (a pug, very chill). When we arrived we were 2, we were very well received by Gwen and we directly told her the presence of the dog to be sure that it won’t be a problem. Gwen made us understand that it was not a pet friendly house but at the end after asking again, she let us know that it was ok. Gwen was waiting for everyone to come in order to meet each of us.
2 hours later, we had a lot of missed calls, emails on airbnb and whatsapp messages from Troy, Gwen's son, telling us in summary that "We were 7 instead of 6" (impossible), "that the dog had to leave right now " and « He contacted airbnb know about the situation ». We called him back for apologizing ourselves because we didn’t see the house policies. It was our fault. Considering the late time, we couldn’t find a solution right now, but we offered him to put the dog in a kennel early next morning, if it suited him. We also told him we were 6 and not 7 at all.
We agreed on this solution, but Troy's call was very insulting and contemptuous. We were shocked about his reaction.
Of course, we apologized for the non-reading of the policy. But we found this reaction very exaggerated and really a lack of confidence, especially on the number of people.
Being myself a superhost, I would have never reacted like that.