Arnie was very communicative during our stay, answering lots of questions and helping us settle in. Check in and out were great, no problems. There were a few people on the street during check in, which was later in the evening, that offered to 'help with our bags', but a security person quickly shooed them away. Just be mindful to lock doors and be aware of your surroundings. The space is very unique and a great location, very short walk to the VA Waterfront and steps to a mall with grocery, pharmacy, etc. Overall, wonderful stay! Thanks!