Not a bad place to stay, the photos on airbnb, however can be quite misleading. Its been a while since the property has been painted inside and its quite a bit smaller than expected (baring in mind- I am from Cape Town myself and know what space means)
There were no extra linens or blankets provided throughout the house, quite a few of the wall sockets aren’t working, most of the bedside tables are on the verge of breaking.
After being contacted by 3 different people on the day of our check in-regarding what time we would be checking in (even after I had confirmed this on airbnb) we felt we had to rush to get there as they were “waiting” for us. The advertised “apple tv” did not work at all as we tried to sign in- even with our own accounts, but got kicked out by user permissions and very slow internet. When I contacted the host- she only responded the following day, not answering my question at all and not bothering to provide a solution. The tv remote was disgustingly dirty- honestly I refused to let my child touch it (seems like sauce or something dried on and in the remote buttons)
there was one dish cloth provided for the entire house (for a house for 7 people.) also- a dish washer but not a single pod….
The alarm went off and we did not have the remote so my husband had to unplug the alarm system- not a single phone call from either the host OR a secuirity company to make sure everything was okay….
General housekeeping was not up to usual airbnb standards. The rugs downstairs were full of holes and both couches were quite old and the cushioning was not supportive at all. The house is VERY cold and the 2 small heaters that are provided,unfortunately do not make a make difference.
When we asked to check out an hour early, we were informed that we had to go and drop the keys off at an office building as no one could help us earlier. Our stay was not a bad one- however- it felt very impersonal and there was no decent communication from the host- not in line with Airbnb standards at all.