First thing to say about this property is you cannot walk outside in this area after 6pm and the noise on the main road in front regardless of the floor you are on is deafening. On Friday and Saturday evenings the road turns into a drag strip for modified cars and Harley Davidsons! Sitting outside on the 9th floor balcony you cannot hear the person talking on the other of the table.
But lets talk about the agency that manages this property which is the real problem! The company is called Propr and they are nowhere to be found once you arrive. They dont answer their phones, they have no appreciation for time keeping, they quality of the cleaning is shocking and they are totally unashamed in having your electricity cut because they haven’t paid the bill or your gas going out halfway through your BBQ.
We were suppose to check in at 3pm. At 3:10pm still no one in sight, I called their office, nobody answered. The front desk attendant at the entrance to the Warwick building also tried without avail. Finally the person in charge showed up, no apology for keeping us waiting etc. Up we went to the 9th floor, 5 or 6 cleaners still in the midst of cleaning running around like chickens. Wi-Fi is terrrible outside the main living room as they use repeaters that leave you hanging or you dont get internet at all. If you bring a device that relies on 2.4Ghz it wont work, this is a 5Ghz Wi-Fi only. The housekeeping team finally left at 4:30pm, then the outside patio cleaner still had to come and clean the outside, he arrived at 6:30pm. This is all day 1!
A few days later one night at about 8pm the electricity just went out, turns out PROPR had not topped up the meter leaving us in the dark without any flashlight. Had to once again reach out via Airbnb messenger to find someone from PROPR. Cleaning has been an ongoing problem with the inside floors being left filthy to the point that when you step into the shower black water runs from your feet. This was the same after 2 cleaning sessions. Some of the bulbs in the bed side table not working, the TV remote batteries flat, the BBQ dial knobs broken to the point that you dont know if your bbq is hot, cold or completely off! BBQ gas bottle not changed on the day of cleaning when the cleaner was specifically asked if the bottle was full, the list with PROPR goes on and on and on….be warned!!
The area where the property is have rough sleepers literally 200 yeards down the road with a shanty arrangement starting to appear on the side of the main road. We are from South Africa so not easily frightened by crime but my wife refused to go to the local shop after 6pm at night, the area is not safe and frequented by suspicious characters looking for an opportunity.
The apartment has great internal space and have all the amenities you need but the noise on the road in front and the inability to walk around late at night makes this property unsuitable in my opinion. If the former doesn’t scare you, be very aware of the agent PROPR who will most certainly wreck your holiday, they are clueless when it comes to customer service! You have been warned.