Very deceiving advertising of accommodation. Not worth the price you pay.
On arrival, we find out that the house is not serviced daily, yet this was advertised, we had to fight this point to eventually get the daily service. On top of that the owners asked us to compensate extra for the maids, which we refused!
They say they don't wash towels daily, we were expected to use 1 towel each for the week. We bath twice daily, so this is extremely unhygienic. The towels were stained and some very old.
They don't allow you access to a wash machine, yet there is one on the property.
There was only 2 geysers with less capacity, considering the size of the house and amount of bathrooms, this wasn't sufficient. The water went cold, and the owners informed us via the agent that we must "perhaps stagger bath times"! completely unacceptable. We are travelling as a group and we plan outings together so we obviously all going to be showering at the same times. Why then do you advertise so many showers when the house cannot accommodate the number of guests.
on the day of arrival, showering at night we realised some of the shower drains clogged and water accumulated whilst we showered. Shower heads were also clogged and sprayed sporadically.
A Maintenance guy was sent over the next day, which inconvenienced us as we have to stop our day and wait for the maintenance work to be complete. The problems were not resolved and the maintenance guy had to come again the next day, and again we had to wait until he finished. On top of that we had to tell the maintenance guy what to use and help him unclog the drains!!This made us lose out on 2 days of our holiday.
We asked the owners to compensate us by reimbursing 2 days or portion thereof and offering 2 more days, and they refused. Terrible hospitality and service. The owners clearly do not worry about their guests being comfortable and enjoying their stay. They just greedy for money.
We paid R105 000 which is alot of money for our stay and we expect 5 star house and service. This was far from it.
The house clearly hasn't been maintained or upgraded in years. Some door locks didnt even lock. the Bedrooms had no airconditioning.
We could not use the garages to park our vehicles because the owners use it as storage and washing line areas!
Kitchen cupboards were so dirty, and the tea mugs are so bad stained.
I have pictures and videos of some problems and wish to upload.
Not worth the value of money we paid.
We very aggrieved that we lost days because the house lacked regular maintenance and proper inspection prior to our arrival.