We experienced a number of issues on this property sadly. The shutters were broken, a drain blocked in one of the bathrooms, lightbulbs blown and one of the bedrooms could only lock from the inside. The house manager Anneth promised to sort out these issues, but that never came to fruition and at the end of our stay she changed her tune and said that we were "unreasonable" for making them. We lived with broken glass (from the wind and property above us ) covered all over the outside of the property for our last day, the house manager was there with some workmen making a large noise while we were working and sleeping. The house was also not clean when we arrived. When leaving I offered to walk around the house with her so that she could take a look and make sure she was happy with the state of it. At this time we also tried to discuss the issues again and it was at this time that she said that we were "unreasonable". In the middle of this conversation she answered her phone and left to accommodate another property. She demanded that we pay her in cash for our last night's stay (she said she needed to pay one of the workers) and we ended up meeting in the streets outside a mall (after she had attended to the other client) to pay her in cash for our stay though we requested to do it by EFT and with a receipt. One of the owners, Deon was exceptionally nice to me from the start and willing to accommodate us with the extra day of stay that we asked for when the Cape Town storm hit as well as an early check in when we first arrived. There were irregularities issues with pricing, but he did apologise and we spoke about it. I tried to reach out to him to discuss our experience during checkout and to provide him with visual documentation of the conditions, but he was not able to call me back. Our worst experience ultimately was with the house manager Anneth which we did not expect as her reviews looked so good here. She treated us very poorly, told many inconsistencies and was hugely disrespectful as we were checking out. When we enquired about the security beams (the owners assured me that there was this feature) she initially declined and said that the shutters were the security for the property. These were the same shutters that we found broken when we arrived. She relayed that previous tenants had lost the remotes for the beams (so there was only one to be used among 4 people). She copied extra ones which we did not ask for then at the end of our stay told us that the owners were forcing her to pay for the remotes and we should be grateful as it was coming out of her "own money". Before it was time for checkout,...