The apartment is TOP CLASS. I'd go again and again and again. However, the my check-in and check out was horrible. I had prior booking and after securing the accomodation mentioned I would be arriving midnight which I arrived at 23:45. At check-in I had to speak to four different people (Megan who diverted my calls to a Peter, who then asked me speak to Canan who not available and eventually a guy (subcontracted maintenance man he said) called by the securities who then informed that it was impossible to access the app to open the door when there's no one at office. Peter to whom Megan had diverted my calls to disclosed after many calls to him and his relentless attempts to help that he did not even know where the building was, let alone the app to access the building. Left hanging for two hours with no help and I ended looking for alternative accomodation at 02:00am with kids and paying additional costs at the nearest hotel I could find. The morning at 8am tried reaching out to Megan who was not available. Only to get hold of her before 10. My business of the day was supposed to start at 9am and I was still trying to sort check in. Eventually Megan sent a Danielle lady, who also initially got the same problem I had accessing the apartment but later managed to open.
At all times I kept droppong issues I was experiencing to Kim. Who told me I had access to apartment because their app was fully functional. Rather my phone was the problem, the signal was on edge. Meanwhile, as a Professional IT guy, I even tried to access the apartment's WiFi and could not access it because the password I was provided in the initial email was incorrect. Danielle saw this and mentioned she would talk to the office to fix this. I was only able to connect to the WiFi at when I got the correct password. Danielle and I tested the app without wifi and it worked with no difference in my signal.
Check Out, I was meant to check out at 10am, the app locked me out at 08:47 while I was in a process of chec out. I did send a screenshot of being locked out to Kim. Fortunately, my family was still inside and could open.
I was told about house keeping and there was no one. I did not see anyone from housekeeping.
After deliberation with Kim about refund, he/she agreed to one night's refund of which I then got a notification that I'd be getting R1000 back which I do not know what the basis thereof are. How he/she calculated and arrived at such an amount.
The beauty of the apartment made up for what was a horrible experience, poor communication and management of the check in by Megan, lack of courtesy or appreciative enquiry from Kim of my demise on the night and being prematurely kicked out of the app and checked out hours earlier to my prescribed check out. Need I add that I had no response to a message I had sent that the elevator from the bridge 3rd floor did not work. We endured walking up to the 6th floor. No courtesy nothing.
The apartment is PERFECT but surrounded by POOR management.