We had high hopes for the place given the reviews but all these inconvenience came up that required support so it was not a smooth stay. First we flew as a family with young children from NY and arrived finding out they never set up the crib and high chair as requested; it was missed. It required rental and we had to pay extra and wait till the next day before our baby had a safe crib to sleep in.
Then the water heater was tripping everyday so I only managed to get 1 hot shower for a 4 night stay; it takes more than 30 mins to get hot water (would only be lukewarm). For the children I had to boil water on the stove to make them hot baths more quickly.
Then the alarm stopped working and the maintenance came to check. Its a very quiet and generally safe neighborhood but on day 2 I encountered two men loitering outside the neighbor’s, thinking they were the gardeners (who I didnt yet meet), but then they started asking for change and approached me which spooked me. We have SA friend who all have encountered robbery recently and warned us to be vigilant because occurrences were picking up.
Then on our last day as we needed to do a fresh load of laundry before we head out, the dryer stopped working.
For a 4-night stay, this is just a lot to deal with esp when traveling with 3 year old and a baby so it was very frustrating.
The place because it is concrete also gets pretty cold in the winter.
It is very clean and the view is stunning but not the convenience we looked for in an Airbnb. Pretty neighborhood but does require 10-20min uber to all the key attractions. Also on a very steep hill so we couldn’t really walk down to Kloof street easily.
Sadly this place did not work well for us and not recommended for families.