Ours was a one-night romantic get-away booking. The property is lovely and presents exactly as in the photos. Unfortunately on the evening that we arrived, a water pipe had burst in the neighbourhood earlier in the day and the property had no running water. We appreciate that this was outside of Heather's control; however we were disappointed that she did not communicate the issue with us prior to arrival. We took the difficult decision not to stay overnight as we both really needed to shower. When requested, Heather issued a substantial partial refund through the AirBNB system. In future, we suggest that she might be more proactive in communicating such issues to permit guests to make alternative plans for bathing, and have solutions in place for the guests (such as a 5L water and buckets for the toilet etc) on check-in. Thank you Heather.