James was good at communicating prior to our arrival but I was very disappointed at what we found when we arrived. The flat was tired looking and quite dirty, especially the bathroom and the lounge rug. I contacted James and he put me in touch with onsite management who, to be fair, did arrange more cleaning and was very helpful. I was however angry at having to take time from our holiday to request this and also tarnish the remaining days we had of an otherwise amazing holiday. The flat has not been maintained to a high standard nor has there been much consideration for the comfort of the guests. All in all very disappointing and I would not recommend the property.