We had not a good experience booking into this Air B&B
1. The price was advertised for R550.00 and I booked on that basis. The amount of R914.00 was credited on my credit card. I have asked for an explanation and credit, but have not received any response to date.
There was a problem with the drains and sew ridge. It looked as if the bath and shower and toliet are using the same sewridge system, because when we flushed the toilet, some of the water from the toilet moved up into the shower. I am not sure if that is legal, but it was terrilble. There was even some small pieces of toilet paper drifting around in the shower last night.
The water from the shower didn’t flow away, and water from last night’s shower was still in the shower this morning. When we flushed the toilet, some of the water from the toilet moved up into the shower - I just could not get myself to get into the shower this morning. The water from last night didn't drain away and we were not sure how much of the toilet’s water also moved into the shower.
We booked for 2 people and are quite sure that we paid for 2 people. Last night - after I was already undressed to shower, I realized that there was only 1 towel provided. I had to get dressed again and asked for another towel.
We booked the room around 4pm and arrived yesterday around 5pm. On arrival Suzette said that she have not switched the geyser on, because the booking came through late. That part I do understand, but what I do not understand is why she didn’t switch on the geyser at 4pm when I booked and paid for the room? The result was that we arrived at 5pm without any hot water to take shower before we wanted to go out for the evening.
Suzette also told us that the booking was short notice and that she was not prepared for the booking. My question is – why do you make your place available for a Saturday night if you are not ready to receive guests? It could be very easy to notify me to say that the place is not available and then I could continue to search for a different accommodation that was prepared to receive guests.