Have been to Cape town before and even stayed in the same building, so it was like coming home again.
Charmaine was and is always responsive, what you see and pay for is what you get.
We noticed that the towel holder in the bathroom as well as the door to it was not holding properly, we called Charmaine to mention it, went for lunch and when back late afternoon, the job was done.
Also and very important, 24/7 WIFI.
Will definitely book the place again, and if taken, she is managing many others in the same building.