Not only did Bianca give our car rental agency the heads up that we'd be 24 hours late, She met us personally at her very stylish and comfortable apartment to assist with settling in. She gave us suggestions for day trips, dining and convenient shopping. The apartment is in a great location - quick walk to V & A, Bree Street, dining and all sorts of other trendy things to do. She reached out to us mid-trip to make sure all was good and was amazingly quick to respond to my only concern, which in the end was my own ignorance in operating the washing machine - not only did she make arrangements to have the laundry done, it was hanging to dry in the apartment when we returned from our long day exploring - fabulous customer service and very thoughtful hostess!