It's such a shame that we had such a horrible experience at such a conveniently located and tastefully decorated unit.
I booked the Airbnb for my parents and their checking in was a nightmare. Many and Dean weren't helpful in communicating about the road closure on the street of the Airbnb, neither did they arrange alternative parking from my parents who came in from out of town and aren't familiar with the city.
When my dad eventually found a place to park, Mandy's assistant didn't know much about the unit (whether there was a heater or how to fix/who to call for the faulty TV).
Had we known, we would've avoided the headache as my parents had to find alternative accommodation because they were utterly dissatisfied.
Very disappointing experience