OK, we’ll get the bad bit out of the way first.
Our reservation confirmation clearly stated the checkout time as 2pm. So, on our checkout morning, we were having a slow start when the phone rang at 9am to say the cleaner needed access to clean the flat. At that stage we weren’t even up, let alone packed, so I said she would need to come back later.
Just after this I discovered Suzie had emailed us at 10.30pm the night before asking us to let in the cleaner at 9am and to checkout at 11am! We were turning in by 10.30pm so I hadn’t seen the email.
A minute later we received a furious email from Suzie saying: “The check out is 11am and guests arriving at 2pm. It is not your place to tell my cleaner what to do. Please pack up and move out. I am on the way now. This is unacceptable.”. To help Suzie out, we did pack up and leave by 11am, and her subsequent emails were polite, but the incident left a rather nasty taste in the mouth.
Checkout apart, Suzie’s apartment is fabulous! The two balconies have stunning views, the amenities are good and the location is ideal: almost next door to the CitySightseeing office in Long Street.
So the apartment comes highly recommended, but if you see a checkout time of 2pm on your confirmation, it would be worth verifying!