Vincent is simply amazing! With everything happening with covid, its been tricky to travel. Day before our trip it was announced that we are going onto another 'level'. Which totally killed activities planned. In panic contacted Vincent to postpone and he made us feel better by going out his way to call and talk about alternatives. Even before the trip/announcement, if I had any questions, the quick response and helpfulness made me feel so comfortable and excited to go on the trip just because of how warm he was towards us. In his communication alone he goes the extra mile and that's such a plus knowing you going to someone's home, makes you feel more at home. Definitely cant wait for my trip even more just because of how great his been to us! :) His set the tone of excitement, thank you Vincent.