While the apartment itself was great, we definitely had some issues. First of all the host was not great at coordinating with us on arrival time. As we were traveling internationally we could only communicate through email when we were lucky enough to have wifi. We received an email from the host saying he would meet us at 3 while we were stopped in a restaurant, the day before our arrival. I was next able to check my email at about 1 the next day while I was getting lunch. It seemed that the previous night the host decided to meet us at 9am instead. He sent more emails in the morning asking if we had arrived, which we obviously had not. When I did manage to get an email response he said he could no longer get us in until almost 5pm. When we finally arrived at the apartment we were waiting another half hour and called twice before someone arrived to let us in. It was not Kevin but a friend of his who seemed just as frustrated as we were as Kevin had them waiting for over 2 hours that morning because he failed to communicate with us. This really made it difficult to enjoy our first of just a few nights. Besides the initial issues the washing machine that was advertised did not work, the bathroom door was literally unable to close, the wifi would switch off randomly, and there was no instructions given on how to use the appliances which had no markings on them for temperature or other indications. While I did enjoy Cape Town and to some extent the apartment, the Host really needs to improve their service. As a final note he does offer a 15% discount to anyone returning who gave him a five star review. While this is generous I would take it into account when viewing his rating.