Great location. Clean place. And beautiful space. Safe with concierge. The pool on the top floor was my favourite, and people are very friendly. And we really enjoyed our stay for the 16/17 days we stayed. The place is well taken care of, clean and perfect for one or two persons. We could both also work at the apartment.Anthea was quite communicative and when we had issues regarding noise and the broken aircon, addressed it immediately or advised how to handle it. She was readily available and easily accessible. She made efforts to communicate and let us know she has the situation handled. Our communication was great for the first 16 days and couldn’t fault them.
One of the downside of the place is the noise from the neighbours, two of the nights we had to report noise keeping us up around 1am to security. This was a bit frustrating. Depends on the type of neighbours you have I guess, as it only happened two of the nights. And the place does have noise curfew of 10pm.
Our otherwise bad experience was on last night. We lost two of our keys, both in an uber, the one was returned to security by the Uber driver but the security seemed to have misplaced it. In coming back close to midnight, we couldn’t enter as security couldn’t find the one key returned to them, we had to go through security footage to ascertain that the driver did return the keys, still they couldn’t find them. After other attempts to retrieve the other key from the other uber driver attempts failed. Naturally we called our host to see if anything could be done; immediately over the phone my partner was met with hostility and accusations of being drunk. The host told us, they won’t come to our help and will have to sort it out ourselves. It was not more so that they couldn’t come assist but the attitude and the “I couldn’t careless” attitude which ended with character attacks. We had to make alternative plans to finding lodging in the early hours of the morning, after hours of calling with Airbnb support.
I do believe the host could in retrospect have dealt with the situation much better, and for better part of our stay(16 days) she was fantastic- it’s just that one day. I do think she will handle it better in the future.
Still Unfortunately because of this experience will be reluctant to return to stay with the host.