We landed in Cape Town at 10:30 and at 11:05 we checked in without being told to wait for 14:00. The place was easy to find as directions given were clear. The staff we dealt with was friendly and helpful. Communication and service was outstanding. The place was beautifully furnished and very clean (very important). I will definitely recommend it to anyone as it is very secure and in a great location. I have find my home away from home whenever I am in the city.