This apartment was hosted by truly wonderful and attentive people, but unfortunately that’s where the good ends. We spent a month in the apartment to work away from home, which unfortunately was a complete nightmare from start to end, with constant admin, sleepless nights, and a cockroach infestation.
Firstly, we find out that the roof terrace, braai area, and pool are all closed “because of Covid”, which was very disappointing, as this was the main reason we booked the apartment. Apparently the pool and the gym have not been open since 2019- this certainly shouldn’t be listed as an amenity? If things aren’t available due to covid, they should be removed too, until they are available again.
Secondly, the kettle and the oven weren’t working (unacceptable for a month long stay). The oven was promptly replaced, however we had to be there for 4 hours to supervise, and a huge mess was left behind with sawdust everywhere- the entire apartment needed to be cleaned.
Thirdly, the pipe noises right above the bedroom, described in earlier reviews, was hooting as loud as a car about 30 times a day, until 4am. This resulted in us literally not being able to sleep and be productive the next day with our jobs. The pipe noise was reported on day 1. When we spoke to our neighbours, they said it had been an issue for 3 years already, and that they had complained multiple times, and the building management had completely ignored them. I understand this wasn’t a direct issue for our apartment, but it literally made our apartment inhabitable.
This got to the point where we were considering going to stay with relatives, and even started talking to Pen (the woman who hosted us) about the possibility of ending our trip early and being refunded.

The next issue- for the entire stay- was a huge cockroach problem. From day 1 to day 30, there were cockroaches crawling all over the kitchen and the bathroom. Two exterminators were called during our stay (apparently there had also been one a week before we arrived), and it did nothing to eradicate the problem, as we still saw some around the kitchen and the living area. It was really disgusting.

Our host was Adam, but we were never in contact with him, and we communicated with a man called Dillon via Whatsapp, and his mom (Pen) was the only person we saw, and who truly ran in circles to accommodate us. This was truly appreciated, as she was really on top of things and ready to help in any way, so the hosting can not be faulted at all.

The apartment is very central and everything is reachable by foot. It is located on the second floor, facing a big street, which makes it overall quite noisy, especially in the evenings and mornings. It has a modern washing machine and dryer, nice TV with Netflix, and all necessary kitchen tools.
While all the issues had been addressed by the hosts immediately, thanks to great and friendly communication, it was disappointing and also time consuming to encounter the problems in the first place. When one rents an apartment for a month, you would assume that first of all, the apartment is actually fit to live in, not crawling with cockroaches, and allows you to be able to sleep at night, and second of all that everything listed on the description is included. This was not the case at all, and we were extremely disappointed and frustrated.