I was sent several messages prior to check in requesting the same information that I had already provided or providing the same information that had already been provided. That was a bit annoying.
The host was very accommodating with the check in time. They were able to meet us earlier for check in which was nice.
The alarm system is terrible. There was loadshedding during our stay, and the alarm would go off everytime during loadshedding and the alarm would go off each time the electricity came back. The button to disarm the alarm didn't work and the code didn't work. We would spend a good hour trying to get the alarm switched off by pressing the disarm button and inputting the code. During this time, the security company wouldn't come, they would only show up after we had managed to turn off the alarm. When I tried to phone the host to advise that the alarm isn't wrong, there was no answer and they never returned my call the next day. They only messaged to say the alarm tripped because of loadshedding and never address the issue.
The apartment is a bit misleading. It's 4 bedrooms split between 2 separate units. The apartment was clean however the upstairs couch was covered in a throw to hide burnt holes throughout the sofa. The sofa also needs some cleaning. The kitchen is well stocked with everything you'd need.
The apple TV upstairs doesn't work. The TV downstairs with Netflix doesn't work as the WiFi connectivity is bad; you'd start watching and a min later it cuts off.
There are no additional blankets in the rooms, all you get is the duvet on the bed. The gas heater upstairs didn't have gas. The apartment is very cold at night and early mornings and there was no way to warm up the apartment.
The iron provided upstairs didn't work, it leaked water immediately when you put water into the iron.
The apartment is in the city centre, therefore it is easy to get around by foot or uber.
Our stay was okay and the location made up for all the annoyances.