From all the 23 bookings I did so far on Airbnb this is the first time I am writing a somewhat bad review.
- check in is horrible. You have to pick up the key 10 minutes away by car. The instruction for the private parking is not clear, we drove around for half a hour after taking time to pick up the key, which is not really chill after a long flight. Also the host couldn’t help us with where to find it.
- the host is not the owner but a company (propr) who helps with arranging everything. Therefore the contact is very unpersonal and they don’t do everything to help you when something is missing/broken or unclear.
- when we arrived we noticed the airconditioning in the bedroom was not working. We told the host and they said they were already aware of this but didn’t inform us. We asked them if they could fix it asap since we have a newborn baby and the room was very hot, but they didn’t want to send somebody over to fix it until I contacted Airbnb. It was unfixable. Would have been nice if they updated us about this inconvenience before we came.
- they could also inform us about all the construction going on. They needed to repair the complete outside and terrace of the apartments around us, which brought a lot of noise. Noise can happen but they also asked us not to use the terrace the last days because it also needed to be fixed since it could be very dangerous.
That being said I also have to point out the nice things of our stay
- location is very nice, close to a lot of shops and restaurants
- the host let us check in a bit earlier and check out a bit later
- the pool area is very nice and well maintained
Overall just poor communication, if these things would be resolved or they would have informed us prior to our stay it could have been a very comfortable stay