The house itself is pleasant and well located for various amenities. However, my wife and I have never had such a poor experience in terms of cleanliness and check in in all our years of using airbnb across four continents. For that reason we cannot recommend this property.
The pool is a nice amenity but unfortunately was broken for most of our stay. We appreciate that it might not have been possible to have it fixed over the bank holiday but still it was a shame.
The house was not available at 3pm as advertised (without apology) which was disappointing.
The owner did agree to make one room available for us from 4pm.
However, when we arrived, the cleaning had barely been started. The cleaner was about to leave past 6pm when we had to call her back (twice) as she had only cleaned two rooms in the house. She eventually left and told us the house had all been cleaned - however, only sheets on one of the beds had been changed (the others were filthy and very smelly) the bins were full, cigarette butts had been left around the property, the floors were disgustingly dirty, the fridge was full of mouldy food from the prior guests, and we felt very concerned about the lack of covid safety on the property as a result. The owner did offer to send the cleaner back-but given our experience up until this point we thought it best to clean the property ourselves. A deep clean was not the start to our holiday we had been hoping for. The owner also told us that the lack of cleanliness was as a result of the previous guests being extremely dirty-but we don’t think it was fair for the impact of this to fall on us.
On the plus side-the owner did offer for us to leave our suitcases at the property early and was always very quick to respond.