Hi. I enquired on the website for my sister because she has 2 young children and they had tickets for the tennis match. Their house rules state that is isn’t safe for children but due to its convenient location to the stadium I admittedly enquired nonetheless. I gave my email address and expected a reply as to wether the venue was suitable for a family with children. I never heard anything and assumed that they didn’t want her to stay there. I then obviously booked and paid for somewhere else. A day later the full amount was deducted from my account. When I contacted Ellen she refused to engage and simply sent me a screenshot telling me that to her an enquiry was a booking. I have now taken the matter up with the bank to have the charges reversed. Beware of simply enquiring about staying at this venue !