We made the reservation quite short notice, something like 1.5 weeks up front, but Verona replied very quick on everything. We kept contact via whatsapp on the day of arrival which was very useful since we had a delay with our flight. Verona was waiting with her brother outside the building to help us carry in the luggage and park the car in the underground parking lot (very convenient, especially in cape town, where you not always know how safe it is to park your car outside). However, this neighborhood if one of the safest in CT. The apartment block was a bit cold, not so cosy, however right in front of the beach, but the apartment itself was very nice, exactly as in the pictures. The bed and the shower were really amazing!!! Also everything was really clean and the kitchen had all the equipment you'd need (however we didn't really use the kitchen for anything more than making tea, because there are so many nice places in CT to get your food, and the kitchen is in the same room as the bed, which isn't too nice with smells and stuff). Wifi was also very fast (you don't have that everywhere in CT!). Just keep in mind that the VA waterfront is a bit longer walk from the apartment than described in the description (half an hour instead of 'minutes').
The day of depart we had contact again via whatsapp and since the cleaner was a bit later, I left the key in the apartment and I was even allowed to stay a bit longer than the official checkout time. If you don't have internet upon arrival (which tourist normally won't have - I had a south african number), It might be useful to make good appointments up front.
Overall we had a very good experience, I definitely recommend this place to you if you want some privacy and enjoy CT as a couple or friend (I was with my mum).