Norman's apartment is clean and well appointed, and Michael gave us a great briefing on where to go and what to see in Cape Town. The apartment itself is very secure and in a great central location. We appreciated being so close to the City Sightseeing hop-on, hop-off bus office and being able to walk to the Gardens and V&A Waterfront in the other direction.
The location is also unfortunately a draw back, as illegal migrants are camped outside and around the corner by the UNHCR office 24/7 at the moment. Greenmarket Square is also the place where a lot of migrants congregate around the markets. This means that there is constant noise (setting up and down of market stalls, people marching in protest, screaming through the night) and personal security is an issue (a young man attempted to pickpocket us 150m away from the front door of the apartment building). Norman's apartment has double glazed windows, so the noise was not unbearable, and you do need to be mindful of your security everywhere in Cape Town, but there were times I felt uncomfortable stepping out on the square. Highly recommended for those that are experienced travellers and unfazed by what I have described, but somewhere quieter may suit other travellers.