On arrival we were greeted by Paul. The space is stunning, and in a great location. When questioned about the cleanliness, Paul was very apologetic, and said it had been rented out at the last minute.
The pool was filthy. The internet kept dropping out. No instructions how to work anything in the apartment. The lights wouldn't work. All problems were reported on day 1 to Kelly.
Issues raised on Air B and B platform, as per protocol. Kelly was extremely nice on the platform, however, when speaking to her she was very different.
Kelly was rude, argumentative, and verging on aggressive. She told me that I should not raise these points any further, and then told me that we should leave that afternoon. We were totally shocked, and this was reported to Air B and B.
It is clear that Kelly should not be working with the public and stick to an administrative role with no customer contact.
It seemed that even the lovely staff that came to the apartment that work with her, seemed frightened of her.
The apartment really is lovely, however, the host is terrible. I am currently attempting to contact the owners to inform them of her behaviour. They should really have the property with a professional host.
As a seasoned worldwide Air B and B traveller, with fantastic reviews, I can honestly say I have never been spoken to or dealt with, in this way. Shocking.