Hi Propr,
I am not happy with the way my booking went at all, After having been in one of your units in May, I thought this was going to be the same but I was wrong.
1 When we arrived the unit did not seem like it was ready for us to check in at all, some of the small items I usually got like olive oil, and pepper were not even there, I raised this issue with your contact centre and they kept on promising that these were coming till after two days of continuously asking them. And I was the one checking with them not them trying to check if everything was fine now.
2 Your apartment was not clean at all, my 8 month old baby who is now crawling would always have human hairs on him if he crawled on the carpet, the toilet seat was not clean it had visible stains and also the toilet brush is broken in half making it difficult to hold.
3 I had an issue with the aircon not turning on, I raised the issue with the contact center again, they promised that a maintenance guy was going to come to fix it. They went quiet again till I had to check with them again that's when they immediately told the guy to come check out the issue, the contact center communication is pretty non existent, they literally sit on the issues raised or maybe they intentionally ignore.
4 The toaster gave my wife an electric shock on the day before we checked out.
As a person who comes to Cape Town for a week every month I fell like this time I got a raw deal from these guys after having booked with them in May and saw the good side.
I really hope they fix this