Let me start by saying that Lance was very communicative and responsive whenever we needed to reach him. The apartment was extremely clean and in a great location, within easy walking distance of shopping and dining options. We felt very safe walking out for dinner in the evenings, and the staff at the front desk and in the parking garage were all friendly and helpful. The downsides to our stay were that the queen-size bed had seen better days - it sagged so much in the middle that it was impossible to sleep with any distance between us. The window in the bedroom faces the interior courtyard and the blind on that window let in so much ambient light at night that it was difficult to sleep. On the first day of our 5-day stay, a leak appeared in the ceiling of the living area and dripped onto the sofa. Building management apparently was notified as soon as we let Lance know what was happening, but the leak was not resolved until our last morning, so we were unable to really use the entirety of the small living room.
We really appreciated the location, friendliness of the staff, and the amenities in the apartment - with a few simple changes, we would happily go back.