Certain amenities weren't available (algae in pool) or were down at times or very problematic (wifi, hot water, DSL TV). The owners were out of town for a week or so during my month long stay and issues were not addressed until they returned. If the alarm for cottage's security system is triggered, security is not called unless the guest contacts the owners first (this is explained in the cottage's instructional book). In Cape Town, where night break-ins are not uncommon, the alarm system shouldn't be circumvented. My stay would have been great since the cottage was very private and parking was secure but there were many issues.