Our stay at Jonathan’s flat was disappointing. The flat is lovely, clean with excellent views. It is probably even nicer than the pictures. All amenities except for WiFi were as described. The building is safe and secure, and although it is in the Central Business District, the neighborhood has a bit of a rough feel after hours. There is a small gym with nice facilities, although one of the weight stations did not work.
What was very disappointing is that the WiFi did not work for the entire 3 night stay and there was a total lack of acknowledgement or urgency from Jonathan to fix it. I started emailing Jonathan about the issue within 3.5 hours after checking in and he was about 12 hours behind in responding. By the second day, I had emailed Jonathan from AirBnB.com at least 8 times and called him multiple times. A woman answered and said there were router rebooting instructions she could send (although I had already rebooted their router). Back on email, Jonathan claimed he was the one who spoke to me on the phone, which does not make sense as it was clearly a woman’s voice. About 36 hours after lodging my original complaint, “Jonathan” finally investigated with the service provider to find that the WiFi for the unit was out. As it was a Sunday at that point, he said it would be repaired the next day. The WiFi was not fixed the next day, and I sent multiple emails to Jonathan advising him of it. We had no WiFi during the entire stay.
The delay in Jonathan responding was very frustrating, as was Jonathan’s daily response of ‘I trust the WiFi situation has worked out’ when he had multiple messages from me that the WiFi was not operating.
It seems unnecessary to say, but WiFi while traveling internationally is essential, which is why every hotel, café, and Airbnb of any worth offers it for free. In order for my party to make reservations, look for restaurants, book events and tour tickets, check email, check in at work, we had to go to the coffee shop across the street. Also, because the flat only offers WiFi based television, we also had no TV (Netflix, YouTube, nothing) the entire time.
Finally, after checking out, I gave Jonathan the opportunity to come to an arrangement with me about the failed WiFi. Jonathan's response blamed the WiFi outage on my failure to advise him of it promptly, which is both inaccurate and shows a total unwillingness to accept ownership for a problem with his property. While I have only given 2 negative reviews in my life, I wanted to make sure that people understand that Jonathan's flat has no WiFi.