My experience with Jonty and his team was terrible. Liaising with three different people - Jonty, Lilly and Roy - caused confusion and was very clumsy and unprofessional.
Firstly, there was no one at the apartment on my arrival, at the agreed time. and the security didn't know anything about my booking. I called Jonty but a recorded message said the number did not exist. This was the telephone number on the Airbnb website. I sent Jonty several messages via email on the Airbnb platform and he eventually responded that Roy, the guy he arranged to meet me, I was running late. He didn't give any indication of how late. Roy arrived an hour later and I had to wait outside in the street with two small children. This was extremely scary because the apartment is in a seedy part of town and is only a few doors away from the infamous Stilettos strip club.
The lifts in the building were not in a working condition and there was no parking in the building, despite what is said on the Airbnb site. The parking bay is in a building further down the street. This meant that my kids and I would have had to walk in the street to the apartment, even at night, which is totally unheard of in South Africa, due to safety concerns.
Roy and Lilly offered to search for a key that will give me access to the apartment from the parking building but the key was at their offices and I had to wait even longer.
All of this left me extremely disappointed which is why I asked to cancel my booking. They reluctantly agreed but refused to cancel the booking from their side, which would have allowed me to get an immediate refund to make another booking. It was an extremely disappointing and unpleasant experience.