Check in/out was fairly simple, but I did have to reach out to Colin for both to ask for what those procedures were. It is on the 3rd or 4th floor so if you have a lot of luggage, it is a hefty climb, but it is a great location on Sea Point and the view from either side is great. The wifi was pretty inconsistent, the dryer had to be closed with your hand manually otherwise it would open, the lamps didn't have the appropriate size shade so they would fall through. For the 8 days we were there, the wifi didn't work for half of the time. Colin was very responsive and tried to help troubleshoot. He said that there was a fiber outage which was actually not true though. And then later after our stay, he actually was not very kind at all and just told me there was nothing wrong with the wifi and had I just unplugged everything (which I did, multiple times) it would've worked. I really didn't appreciate him blaming that on me. When I requested a refund for the wifi, he said I had to wait for 14 days and when I asked why 14 days? he said he didn't have to tell me. The place was pretty clean though, but the towels seemed a little raggedy as they had bleach stains. Overall, I probably wouldn't stay here again, but it is a nice view and location and we did have our own parking spot in the gate.