Check-in and out was easy with good communication. However, very disappointing that the electricity turned off on our first day...it turns out the apartment electricity meter is a “top-up” system, and not enough money had been put on to last a few hours of the fan being on. We read in a previous review this happened to someone else but thought this would have been a one-off... In fairness Mada came round to fix the issue within 2hs of notifying her (just topping up the meter!) The apartment also has a few broken things and random wires hanging out the wall randomly. Also, no toilet roll or tea/coffee was provided - which was the first time in our 2 weeks trip in Cape town and the garden route that this was the case. Overall a bit disappointing, but fine for a base walking distance to the city centre for a short stay.