Worst experience I’ve had on Airbnb. No communication and left me with no accommodation in Cape Town as I was scheduled to check in.
Felt completely ripped off when I was offered two alternatives for the same price - that were even close to the level of amenities that I had initially booked. Also one was an hour drive away.
Didn’t receive even an apology. I was told ‘good news and bad news’ when I rang to get the keys. Good news found my booking, bad news is that there’s already someone there…
Is that anyway to speak to someone that has paid in full a month before and had communicated twice before to ensure everything was sorted?
Such a shame because the accommodation looks fantastic but unfortunately I didn’t get to experience it.