Kim initially communicated really well.
check in was good,we had someone help us.
the place Is new and everything we needed was in the apartment.
unfortunately the first day we checked in there were people below our apartment in the pool making alot of noise ,we could not hear the TV or open the curtains.
people continued to stay at the pool area which we could even hear them talk loudly after 1.30am, the bed made my partner and I itch ,not sure it if was the blankets or the bed itself ,hence I did not sleep at all and that ruined all the plans u had for the next day because I was so tired.
I sent Kim a polite message regarding this matter and told her I will have to check out because of this and no apology was given .
I had to spend more money and book another very lovely place via airbnb .
I did not even get a refund or partial refund even though my stay here was so unpleasant.