Worst experience I ever had on Airbnb; Poor communication and dodgy practices.
The airline I was flying with that operators 40% of the flights in South Africa lost its license the day before my reservation and it was impossible to get a flight until later in the week.
I communicated with the host as soon as it happened and he assured me that I had nothing to worry about and he would switch the dates for me.
We went back and forth for 3 days and Scotty took over 24 hours to respond to each change request/message so that they could expire. On that third day into the reservation, Scotty tells me it’s to late to change as he wouldn’t be able to find someone else to fill the room. Funny because earlier the same day he told me he would shorten the stay so I could rebook. It was at this point I realized he was gaslighting me and I was going to lose my money.
When I went to escalate with Airbnb, Scotty was impossible to reach and dodged all of airbnbs calls.
I wish he had been transparent from the beginning that he didn’t want to assist me during my crisis instead of gaslighting me so I could have went straight to Airbnb. This is because they said that had I contacted them the day it happened instead of the host, they would have cancelled it because it falls underneath their extenuating circumstances policy.
To this day no solution from Scotty or the Airbnb team.