Terrible experience. We arrived in a flat with full blast A/C we could not turn off (we all got a cold) and we had to argue for 5 days as the A/c wasn’t listed! So eventually when we sent pic of the ac unit they acted sending someone without informing so we were not there to open (please not this was d5 of a d7 stay). Then stove and hon stopped working and they did not offer any immediate solution(with a baby i had to cook for an in meantime has a cold , today 38.7 fever!). Inconsiderate, unhelpful, probably cause it s the manager of the property rather than the owner! But they were quick and responsive to ask to inform if we checked out earlier so they could prepare flat for next guest. All i said it s all well documented by emails.