I am sure that Ms Elizabeth who owns Caitlyn’s place is a very nice person.
However, probably through circumstances beyond her control, she was unable to honour her commitment in respect of our stay:
1.	I had, after booking in with Ms Elizabeth, insisted that I have secure and safe on-site parking. She committed to this. I had been driving for 19 hours from Durban to Ms Elizabeth’s place in Cape Town. My wife and I were exhausted and just needed to get some sleep.
2.	I had called Ms Elizabeth, 2 hours prior to arrival. She said that her son would receive me in her absence. He did not. When he finally arrived he was busy repairing cars.
3.	Her son then advised that he was repairing a car; that I could not park in the yard; and that I would have to park outside on the street.
4.	I soon realised that there was no secure parking because her son uses the parking space to repair cars. This operation makes Elizabeth’s place somewhat untidy.
5.	When Ms Elizabeth called me, I explained the lack of parking. She asked me to park on the road or park at Ms Elizabeth’s relative’s house “down the road”. I explained that this was unacceptable because if my car would be broken into overnight, she certainly would plead non liability.
6.	I never met Ms Elizabeth as we only spoke on the phone while I was at her house.
7.	My wife and I are over 70 and have comorbidities.
8.	We were required to share a small bathroom and kitchen with another guest.
9.	Regrettably there was no Covid protocols at Elizabeth’s place:
9.1	No sanitising;
9.2	No sanitisers;
9.3	No masking: the guest already in the house, Elizabeth’s son, the person whose car he was repairing.
10.	To Elizabeth’s credit, she agreed to cancel our stay when I spoke to her over the phone.
11.	I await my refund.