I never leave a bad review for hosts, but I have to make an exception in this case. I booked this place for my employees and the service on arrival was not good. They didn't stay in the unit as it was not ready at all. They arrived just after four in the afternoon and even though the check-in time was at 14h00 the unit was not ready. They didn't stay there and after explaining the situation and the reason for the cancellation and requesting a refund so I can book other accommodation for them, it was no use. The host ignored the request and kept the money. This is not right. Here are the employees own review of what happened: Guest 1: "We checked into the AirBnB on the 30 November 2021 and the facilities seemed good. We left bought some supplies at the closest store and got back and started a fire to Barbecue. We were trying to connect to the wifi and while in the room we lifted the duvet and found that the linen on the one bed had blood on it and you could actually see the linen were not new and that the duvet was only straightened. The bedding was not cleaned. We checked the second bed and found the same there. The other things we observed were that the kitchen had dirty cupboard doors that weren't cleaned. There were no towels in the unit. We called the host to sort it out, however, he didn’t really want to look at it. He called someone else and two guys appeared, and the one pulled linen out of the cupboard which looked worse, then the other guy appeared with linen that looked as if they were taken out of the dirty linen basket. That is when we decide to leave and not stay there, we felt that the cleanliness of the place was not up to scratch and we are all aware of the precautions that need to be taken during Covid-19. We advised the host that we are sorry but we feel that the rooms haven't been cleaned and that we do not feel comfortable staying there. We asked him to refund the company and he said he doesn't have the money as yet and that he understands our concerns and the money will be refunded. The one worker mentioned that he is the painter and that the lady who should have cleaned the room were not there that day so they had to clean the room. At no time we were rude."
Second guest. We have photos to support the claims: "Dear Annemarie,
On 30 November 2021, you booked accommodation for us at Blue beach chalet for two nights.
As mentioned to you as well as the host the accommodation was unsatisfactory in the following ways:
1. The unit was dirty;
2. there were no towels;
3. there was no coffee or tea;
4. the duvet cover was torn;
5. the bedding was dirty;
6. No soap was provided;
7. It was clear that no clean linen was put on the beds.
We summoned the host and requested him to attend to our complaints.
He came to the room; however, he did not even want to look at the rooms. He turned around and indicated to us that he will call the person responsible for cleaning the room.
Two men arrived, one of the men started talking very aggressively with the other and indicated to him that it was his duty to make sure that the rooms should be clean. (This also made us feel very uncomfortable) This person indicated to us that he was the painter, and the cleaning lady was not available to clean the rooms that day, he had to clean the room.
He wanted to replace the linen with the linen from the cupboard.
The linen from the cupboard was not clean and ironed and in terrible condition.
We did indicate to this person that he cannot expect us to sleep on linen in this condition.
They collected more bedding from the residential home however it was also clear that these were also not cleaned or ironed.
We then requested to talk to the host again and indicated to him that we need a refund and that he cannot expect us to sleep in these conditions. Especially in COVID times, this is not acceptable.
The host apologized and indicated that he understands our concerns and our reasons for not wanting to make use of the facilities.
We requested a refund. He indicated to us that the money for the accommodation was not paid to him yet, and he will ensure that we get refunded by Airbnb.
We were informed that the host later indicated to our employer that we were rude.
I can assure you that at no stage we were rude towards the host or any employees."