My partner and I take a lot of time before confirming accommodation as we travel a lot and being South African myself I am usually happy with the accommodation we pick.
My partners family traveled from the UK and of course I wanted to show off our beautiful country and great accommodation.
The apartment looked a bit tired. It was dusty when we arrived.
We had ongoing issues with the aircon throughout our stay so much so we got a refund from Airbnb for the lack of service provided. Up until we checked out nobody came to show us how to fix the aircon as they claimed it had been fixed whilst we were out one day but as soon as we are available to have them show us how the aircon has been fixed - no response.
Clearly things weren’t checked before we checked in, the washing machine broke so we we were able to wash our clothes, loo roll holder, coffee plunger broken.
The host never kept us in the loop of communication so we never knew what was fixed.