I wasn’t provided with a working fob to enter the building, meaning the first night late I was stranded outside and had to stay at a friend’s. I messaged Andrew with no response until the next day. I asked for a working fob as security in the building agreed it was very unsafe to be without one as they’re not always there to let me in. Andrew or Propr/ the agents for the flat spent some time confirming they would leave me one at reception and when they did, guess what? NO fob, another set of keys and a fob to the garage at the back of the building on a darkened street. That’s how I spent the next 5 days getting into the building. I also found a cockroach in my bedroom, that the sink in kitchen was blocked, that the washing machine when used created a sewage smell, and that there wasn’t even a coffee plunger on site. I spent most of my 5 days messaging back and fourth pleading for a fob to the main building, & asking for a refund for my first night. Air bnb had to intervene to get it.