Ross is extremely responsive, pretty chilled out and it was really no hassle to organise the key exchange, getting sorted in the flat any everything else really. The place is stunning, (photos don't do it justice as everyone says) with everything comprehensively explained in a guest guide to the flat. The Camps Bay Retreat literally 50 yards over the road is brilliant for lunch and spa treatments too - my fiancee had an amazing birthday massage/package there which kicked things off in the right way. Walking to Clifton 4th beach is 10 minutes, Camps Bay is 10 minutes and so easy to hop over the hill to City Bowl. One of the best villas I've ever rented, and for the price it's unbeatable for a small party of friends.