The hosts were not always contactable for the entire duration. In their place was their daughter and their 92 year old mother. Whenever we sought assistance from their daughter, she would need to liaise with her parents first so we stopped. Their mum was wonderful, however she often got stressed out (understandably so) whenever there were issues so we eventually became reluctant to bring up anything. We did message the hosts directly however most issues were not resolved. My rating is based on the inaccuracies of the listing and the lack of value provided. Whilst the listing had a washer (in the description and pics) and heating - there was none. we were told to use a nearby laundromat instead. The listing mentioned wifi which never properly worked - the reason provided was the area was unstable. This was an issue as I work from home often, which we did communicate. There were many days where we did not have hot water and when we did, it usually was only enough for one of us. This resulted in my husband often going into work without being able to shower. There were many back and forths on this and it was never properly resolved. Finally,in the last week we were informed that the helper was not well but instead of sending a replacement, we were asked if we could manage ourselves. Not wanting to stress out the mum, we tried to contact our host (we also didnt have hot water again) but they were out of reach. We escalated this to Airbnb who then allowed us to cancel the remainder of our stay and refunded us for the days we cancelled.
Considering the amount we paid to stay, this unfortunately was not worth it. The bedding was smelly the day we got in (which we communicated), the towels were old and bleach-stained, the mop the cleaner used to clean the apartment smelled like it hadn’t been washed in weeks, there wasnt an oven, the pool was never cleaned, neither was the garden or was there ever stable wifi. Whilst the toilet was fixed when the flush broke, the cottage is located nearby the beach and there is a beautiful garden, I wouldn’t recommend this for a month stay or anything more than 2 nights. There are many more apartments/cottages available that offer a lot more for the same price if not less.