I contacted Corne when I realized that I had inadvertently made a double booking for 4 guests arriving from Germany two weeks hence. She responsed very quickly to my request to help out and very soon we turned what seemed like a disaster into a happy event for our prospective guests, for Corne and for myself. From the feedback I got from the family staying with Corne, they were more than happy with how it all turned out. Thanks, Corne!