While the apartment was very clean, high spec and modern, with a great view of Table Mountain, I did not stay a single night.
The major issue on check-in was the front door had been kicked in and was not fixed by the time I had checked in, which was both offensive and insulting to my safety of my belongings.
I was hugely inconvenienced, had a lot of my time wasted, and it cost me money that Propr refused to compensate, despite initially making the suggestion.
The front door frame had a large crack going down the bolt area and needed replacing. The strike plate that the front door lock bolts into was hanging on by a single screw. Before this I was assured the building was "secure", and yet evidently someone had attempted - and was likely successful based on the damage - to break into the apartment.
Shortly after the host left, I then noticed the digital panel of the safety deposit box had been torn off (and then pushed back on). It was no longer working, meaning I also could not secure my valuables. That also explained why the front door had been kicked in: to break into the safe.
And this in a seemingly secure building with security and keycards to access the lifts. Evidently something dodgy is going on in that building.
A handyman was sent who used a "strong adhesive" to fix the broken door frame, but ultimately it was no longer structurally sound and needed replacing, along with a full review of how such a thing even happened.
Was security not monitoring cameras? How did Propr not know there had been a break in? Why did they do nothing about it? Why did they not forewarn me and offer alternative accommodation before I arrived in Cape Town (after an 11.5 hr flight)?
Either gross incompetence, or a complete disregard of their guests in pursuit of profits. Both are unacceptable.
On complaining that I did not want to spend a night in the property, the host later that evening moved me into an alternative property - which also did not have a working safety deposit box as the code wasn't known. Thankfully, I had a hire car, otherwise this all would have been even more of a hassle and waste of my time, especially at night time in a city I had never visited before.
The location of property #2 was so-so, in an awkward cul-de-sac near an industrial site that could only be easily accessed by car, otherwise it was a 10-20 minute walk to get to any form of civilisation. Spec was fine.
Having booked my accommodation a month in advance, this too was not good enough and I had lost any faith in the hosts ability to put their guests safety, well-being and time first before their clear pursuit of profits.
I then booked another place last minute and after three nights moved. None of this was ideal including the property I booked last minute.
Propr refunded my everything other than the first four nights, which was insulting based on the inconvenience, time, money of mine that had been wasted - and where property #2 was listed at a lower nightly rate. They didn't even offer to refund the difference to give you some idea of how Propr conducts its business.
It ruined my weekend plans and lost me almost a week of my time in Cape Town as I could not settle properly.
Making a complaint to Airbnb, they agreed with me, but because of policy, could only refund 50% of the outstanding amount I had paid, meaning the crooks at Propr still got some form of payment and also reneged on suggesting "compensation", which initially was allowing me to be "released" from my obligation to pay for the remaining nights assuming I vacated the property.
Avoid these cowboys at Propr and do not book any of their properties on Airbnb.
Use a Super Host and read reviews: properties in Cape Town are very hit and miss.