Contact with Pierre was great! He was available before the trip to answer any questions and to make my journey less unpredictable. On arrival, he was there to greet us (and patiently waited for us at the flat even when we were delayed by the long queues) and again, both him and his wife were were appraochable and helpful in explaining where everything was. I didn't see him after we got there, but- again- he was always available to answer questions.
The flat was lovely, just as depicted in the advert. It was extremely clean and the location is ideal as you can walk everywhere! The car park is an amazing surplus as parking can be problematic in that area.
The only downside was that shampoo was not provided, although it says that it is provided in the advert. When I asked Pierre he explained that we had to get our own. That was a bit annoying. Apart from that, a great experience and I would definitely go back and/or recommend Pierre and his wife.