A mark of a good host is to be empathetic and understanding. We had searched for properties with 2 bathrooms on the Airbnb filter and then booked. Only after booking did we find it only had one bathroom. When I explained that we needed two bathrooms due to both ladies having stomach upsets and one lady being heavily pregnant, we were granted no leniency or understanding. We contacted the host less than 24 hours after the booking was made (in fact 14 hours later) and asked for a refund, even a partial one. I was met with a point blank refusal. Then when we said we had no choice but to stay we were then refused entry because I said we would note this in the Airbnb review. Quite remarkable. As you can see from my previous ratings I am always polite and calm and at no point was rude with her. On the phone she refused to give a refund but we did get a partial refund afterwards only because we requested it. Airbnb kindly topped it up. Not a host I would recommend.