On arrival at the place we received a password that we had to use to open the lock , to get acces to the apartment key. The password that they gave us was wrong and we struggled several times to open the lock, I then contacted the agent and she asked if we would be able to wait 15-20 minutes for the cleaner to come and assist us. When the cleaner arrived she assisted us and we got the key. With then we realised that the tagg ( to enter & leave the apartment) is faulty, the security advised us to call the owner once again, she then asked us to be patient and that they will look for a solution, after 10minutes she called us and asked if we might be willing to pay a fee to receive a new tagg she will the refund the fee to us. We gladly paid the fee because by then we were already disheartened with all the inconvenience caused. It been one day AFTER we’ve booked out, still didn’t hear anything of the owner. After all it is a wonderful apartment, clean & tidy.