When we got to the building and tried to check in, they hadn’t prepared our keycard.
Just because, Jade didn’t expect us. So when the reception called her up and I talked to her, she told me that we checked out two days ago, when we just arrived to Cape Town?!?!
So the check in took a bit longer than expected but the guys in the reception had to call her three times just to get everything right. Unfortunately it was not a surprise to the staff that is was unclear and unorganized.
We got checked in, parked the car and then got to the apartment. Bathroom door almost impossible to close/open completely due to that the top of the doorframe is “bent”. The lightning in the bathroom was really poor. Only one spotlight in the entire bathroom. Full of dust bunnies underneath the sofa and the bed. Otherwise it was clean. To our surprise there was a washing machine in the apartment, which wasn’t stated in the info about the accommodation. Nice surprise!
Regarding the communication.. she definitely needs to approve. . No information whatsoever about staying in the building ( important safety note on the door) no info about Wi-Fi, no info about need to know or nice to know about the apartment/building nor any info about how to check in or check out process.
The day before leaving we had to askJade how we should do about keys and check out process. We tried calling several times she didn’t answer, so we texted her, we got the answer the next day…15 min prior to latest check out time, by that time we were already on the flight back to Europe.
It all went fine thanks to the very helpful staff at the reception that had to do some extra work for us to get settle in that should have been organized in advance by Jade.
Location is good. Price was at the time good as well. There is so many airbnbs in this building and a lot of “instagrammers” staying/living here, so the pool area was abit load and crowded by these happy party people at times.