While the cottage was just as advertised, including as mentioned in reviews, the noise from children at the daycare across the street, the management was abysmal. They did not even know that we had booked the place (despite going back and forth with them when considering booking), until we called them and texted them several times on the day, from the airport, then en route to the cottage, then when standing outside, as they were not responding. This led to us standing in our New York winter clothes (after flying and being in airports for 45 hours straight) in the sun for about 45 minutes waiting for someone to show up to let us in, who then conducted an extremely lengthy inventory - as hosts ourselves, we always have our cleaners go prior to a guest checking in (when a guest checks out instead), to conduct any sort of inventory for damage etc. so that a guest checking in would have no reason to wait for this.
We had asked if we could check out late the day of checkout as there was no one checking in that day at the time of check in, and they had told us that they would possibly give us a later check out if we called the morning of, as the listing states 10am (which is earlier than any hotel and almost all Airbnb’s).
We did call, yet they ignored us and would not reply to any messages thereby forcing us out at 10 AM. What is more amusing is that we were running late and the cleaner did not even show up until noon, at which point we had already vacated, but ran into her on the street, and she informed us that they did not call her or in any way ask if she could come at a later hour, which obviously she had planned to anyway.
I should also note that the roof deck is only accessible by ladder thereby making it difficult and a bit unsafe to get to. I imagine many guests would not even be able to utilize it.
We manage our own listings that we own and respond immediately and are always accommodating, yet this is the problem with management companies who do not really care about the guest or the host as it is not their property.