This apartment is located in an excellent part of Cape Town, with a grocery stores just a block down the street, multiple lounges and restaurants close by, whether by foot or by Uber. The apartment was nice and the building was secure. I had issues with cleanliness and communication with the host though. When we arrived there was trash in one of the bathroom garbage cans. Also I had an issue figuring out the air conditioner in the bedroom with the double beds. I contacted Joy, who was the co-host for the Airbnb apartment on Saturday morning on March 23rd at 5:51 am. I let her know that I couldn't get the air conditioner to work and it was affecting my quality of sleep. I didn't receive a response until Monday March 26th at 10:34 am, the day before I was set to check out. I informed Joy that I had figured out the problem in her absence, and she went on to confirm my checkout time for the next day. I felt that this was very poor customer service and that the host was more concerned with confirming my checkout than responding to my issue within a reasonable time frame. The apartment is nice and in a great location but being completely ignored in regards to my issue until the day before I was set to checkout was very unprofessional imo.