Let me state that we never had any issues with any other host on Airbnb. We booked the house with my family. The hosts, Linda and Ray, are very nice and friendly people.
However we had a lot of issues, amongst others: wooden terrace in bad shape (splinters!), dirty pool (fixed only after 5 days), broken freezer and fridge (only exchanged after a couple of days), no electricity in the house for one day, not due to load shedding.
We contacted AirBnb to check whether we can file a claim.
We were then very surprised to receive a very substantial claim by the hosts. In our opinion, all mentioned claims should not be in the responsibility of the guest: bill for the pool guy to clean the pool, a bill to fix the broken fridge, a charge for extra cleaning, an extra charge for the three babies that were all younger than 2 years etc.
I have never written such an extensive review but this situation has been exceptional and I want to prevent other quests from having this experience.