After a 10-day stay, my partner and I have left somewhat disappointed. One would expect a few issues along the way, which are fine when the host assists in resolving them.
The reception team were friendly, but completely non-caring and incompetent in resolving issues. They continuously made promises to provide feedback or update us on progress which they never did. It leaves a person feeling quite disappointed when reasonable requests such as a working a/c and clean towels and linen are not addressed.
Thank goodness for Naledi (from the head office in Johannesburg) who was quick to jump in and assist.
The unit is beautiful and in a great location. If they improve on the staff’s service level, I would recommend the place.