Jaco was very helpful letting us check in early and responsive when there was some confusion.
Check in was ok- we were only given one electronic fob to access the entrance gates and doors which was quite difficult as we always had to make sure we were together to let each other in.
The pool area was lovely, we enjoyed using it. The security staff were also very lovely and helpful.
The flat itself was unfortunately quite tired- a lot of the furniture and utensils had seen better days/ useless (broken blind/ coffee press etc).
Also in the listing it says there’s aircon but all we had besides the ceiling fan, was a very small, very noisy fan… and the flat got hot at night especially.
We did have a couple of problems (the blind and a broken fob) during our stay and i tried to contact the lovely lady who checked us in to sort the issues as she said to speak to her if we had any problems. Unfortunately she didnt help at all.
All in all a very average experience.