The checkin and communication was poor, but the apartment and the location is amazing.
When I arrived at the checkin point Ing the check in time I received a message that I couldn’t check in at that moment, due to a car that broke down from the concierge.
I understand that this is an unfortunate event out of everyones control, but the communication wasn’t as good as it could have been and I received little understanding for me as a customer.
After I waited for 1hour I was told to go to the apartment. When I arrived at the apartment, I was told that was a mistake and I should go back to the pick up point.
Eventually when I asked for it, the key could be dropped off at the appartment.
Second, when I arrived at the apartment there was a leackage, there was water dripping from the ceiling and the carpet was soaking wet.
I reported that and was told that someone from maintenance would come over in 20-40 minutes. After one hour no one arrived and I contacted Propr again. I was told no one was coming.
Again I experienced a lack of communication.
When I communicated this with Prop their only reply was: thank you for letting us know.