I must say the front staff at the check in were amazing, very lovely, helpful and informative. I had a bad experience at check in as before I completed my reservation I got in-touch with Propr team, I wanted to be sure that my room was not on the ground floor before proceeding with my booking. They informed me I would be on the 4th floor. When i arrived they had my room on the 1st floor - yes they ensured i was not on the ground floor but because they confirmed I was on the 4th floor thats what I was expecting - maybe if they informed me I would be on the 1st I would have requested not to be on the lower floors and I would’ve booked a different category! I arrived at 3 pm and myself and the reception girls were trying to get hold of the management and still at 5:30pm when i returned back there was no response! Eventually I just checked in on the 1st floor as I was tired of waiting and after traveling all I wanted to do was relax. Management could be better in communication definitely!