Having stayed in the Taj in Mumbai for almost 4 months, I was super excited to experience Taj Cape Town.
Communication with the host was excellent from the beginning and continued throughout my stay.
The room was not ready at check-in, with no apology or a sweetener from the reception. During my check-in process the receptionist answered numerous telephone calls, delaying my check-in process.
The television was faulty upon check -in with the staff attending to it within an hour. it would be the same the next day.
The shelves in the cupboard were dusty, whilst the crockery was also scattered in the kitchenette.
The information booklet did not contain all the required information and the 2nd one I requested also did not have a complete room service menu.
Guests from below were smoking on the balcony, with the smoke naturally entering my unit for the duration of my stay.
The unit is indeed very good value for the money spent, however the staff of the hotel would need refresher training across all sections.
I would be a return guest.