On the last evening before we were about to leave Cape Town, the geyser in the unit burst. We had just returned from full body massages after running the Two Oceans marathon and we really wanted hot showers and to head out for our last supper date which was pre-booked. It took Jonathan less than an hour to offer us x3 alternative accommodation options and assist in relocating to a unit in the same building in under an hour. We were sorted with very little inconvenience to us. This kind of situation can really make or break a holiday. Besides the fact that the unit was clean, the bed was warm, the Netflix was a joy, the management of this burst geyser situation made all the difference to our stay.