Not a very pleasant welcoming to Cape Town. I originally booked a room on the rooftop but when I arrived it was hotter than a sauna because of a heatwave and none of the fans actually worked. I was then moved to another room in a house down the road. The house is nice and so are the housekeepers, although Lulu was never there and didn't share her phone number for emergencies. The location is also super okay but there are many beggars on the door. My problem, however, was with Lulu's treatment.
When I first complained about the heat in my second room (the fan barely did the job because the ceiling is very high), she wrote "everybody is hot, I'm not getting you a fan just for the heatwave - go to the beach". Then another night I went to the kitchen to grab water and the wind slammed my door with the keys inside. It was 9 pm and I was in pajamas, the housekeeper was off and Lulu refused to bring over the keys. Aside from being extremely rude over the messages, her only solution was for me to take an Uber by myself to her place to get the spare keys. She refused to send it over by Uber package for "safety reasons", but didn't give a s**t about a woman in pajamas taking an Uber by herself at night in Cape Town to a location that's about 30min away - in a very rude way she also told me to take some worn masks hanging in the hallway. I spent 12h outside my room and, for obvious reasons, left my 9-night reservation after only 4 days.
I only recommend this place if you're planning on staying for 2 nights. If you have any demands don't count on Lulu for anything because she'll probably be rude and ironic. One of the worst Airbnb experiences ever.