Stu welcomed me with an extensive overview of everything to expect, he went above and beyond to ensure my safety while staying here as he knew I didn't have a car. They are warm people and at the same time completely respect your privacy which you will appreciate. The place is spotlessly clean, has almost everything you could need, its incredibly good value for money and literally down the road from Cavendish square. I broke one of the mugs, to which Lucia responded with a laugh and reassured me it's not a big deal :) She is incredibly enigmatic (I still paid for it of course!). The place is a little cold but no worries, there is a heater and enough blankets which they welcome you to use! Bathroom is beautiful and even a little outside area for your private use! I can't fault the place it was perfect <3