Despite the good location of the apartment, we had a long wait for check in, we found ourselves stuck in front of the building with a bunch of keys that didn't work twice in a row. No solution was offered to us apart from ringing the neighbors for someone to open the door for us. How to leave its tenants (including one with crutches) on the street without a solution in the middle of Cape Town at night! Without the help of our local friend we would not have been able to have a solution proposed by the person in charge. A second apartment offered which was not at all in the same area chosen initially, with poor customer service when we needed it. Very disappointed with this customer experience.