Pretty disappointing stay, be careful of leasing from Charmaine...
To start, the day I arrived (yes the day of check-in) Charmaine told me that I needed to stay in a different apartment than the one I already paid for because there were issues with a previous tenant. Totally understandable and I tried to be compassionate about the situation and help out wherever I could, but the second I reached out to Charmaine about concerns I was having she become incredibly rude, hostile, and unaccommodating, and the entire reservation went downhill fast. This was also all via the Airbnb messenger, she didn't even come to speak to me and she lives in the same building...
Upon getting to the replacement apartment it was significantly smaller than the one I booked, the water was yellow, and the door knob wasn't secure. I brought these issues up with Charmaine and told her I'd really prefer to be in the other space or one of comparable quality as the one she put me in was the worst of all her listings because I looked and saw that she had availability for the other spaces, she just chose to put me in the cheapest one. Something I think is kind of shady, especially given I was being so understanding and accommodating. She then wouldn't reimburse me for the difference in price between the apartment I reserved and the one she put me in, something I think is definitely shady. She just kept telling me she was within her rights and to take it up with Airbnb...
I finally moved into the one I reserved after 5 days of waiting and after our initial disagreement, she treated me terribly for the entire month's stay. The air conditioning didn't work, the WIFI went out very frequently, and any issues that I had she wouldn't respond given the initial disagreement.
Very unpleasant experience and incredibly unprofessional behavior, especially given I stayed for over a month and paid her close to $2,000. I would seriously avoid booking with her. I had to report the experience to Airbnb support and they are investigating the matter.