This flat was a last minute booking, I didn’t read to the details, my fault. 1. There is No flat number on the outside of the flat. 2. The walkway to the flat was unsafe in the rain and windy weather and when it flooded, I saw a girl almost fell to your death, thankful her boyfriend grabbed her, I was so terrify for her. 3. There is No AC, No Washer/Dryer, only 1 fan, my fault I didn’t read the details but in the hot days and night 1 fan is not enough, also when opening the windows loads of dust and feathers fly in, yes I said features, I don’t know where it came from. 4. The WiFi only worked in the living room and due to the flat structure it won’t work in other areas, plus the WiFi needed to be reset several times during the day. Host Chris and Rolien came over to fix the WiFi but didn’t really do much. I ended up working at the hospital as this was a charity work trip for me and my team. 5. The decorative for this flat is odd, very distributing art piece of a cow was hanging in the living room and all the other pieces needs to be more securely hang as they fell every time a door or window is open. One piece of art fell on my head and woke me up during the night. 6. The flat above me flooded for 2 days, I informed the host Chris and the building security, nothing was done and I needed up mapping the entry way several time to avoid water coming into the flat and demanding the property, the walkway to the elevator became more dangerous to walk during the flooded pavement. No one was able to get in contact with the flat above me so water came down nonstop. 7. The water for showering is prepaid meter system and I apparently used it all out, the host was unavailable during this time (they were in Joburg I later learned) and once I got contact, Chris was able to load the system but it was a nightmare to reprogram the meter remote, as it had no power. The host Chris ask I knock on the neighbor doors to borrow their remote, but no one knew the host Chris and others just didn’t answer. Very strange situation!!! Even the lovely building manager couldn’t do it, my friend and I was able to after many tries and broken finger nails. Host Chris did offer to pay for a hotel for the night but I was doing Charity work and too tired to relocate. This offer was recanted by Rolien after she review the water usage and felt she didn’t need to pay nor refund any money to me per conversation while I was at the airport leaving. The location for this flat is great for Long street partying but please have someone to help with your security and walking, as the flat is located by a very famous food place and all the homeless and pick picket hang out in the parking lot, don’t walk at night alone. The flat is spacious but below my standards for the basics for a business trip. Once again this is my fault as I did not read the details when booking flat. Communication with Host Chris was great. Rolien needs to be a better host and more empathetic. After all this, no refund was given to me by the host and proactively reached out to AirBnB before I could to protect their listing. Honestly I would have just let this go but host Rolien action forced me to write this review. I didn’t even care for a refund but Billy from AirBnB understood my honestly, above/beyond kindness and full frustration and provide refund. So Thank you Billy, Thank you Host Chris, Host Rolien, please learn to be a better host. I could have easily let your flat flooded but I didn’t. I even ask if I should water the many (many) plants in the flat.
I would not rent this far again but can be a nice stay for a party trip for others.