I'll start with the positive. The apartment is in a wonderful, walkable part of Cape Town. It is well-appointed, clean, spacious, and secure if a bit spartan in its aesthetic.
The negative. This apartment is managed by a property management company. This, unfortunately, meant for distant, callous, unresponsive communication. At check-in, we were led to the wrong parking garage by the concierge, who ushered us in and disappeared. We were left stranded for close to an hour, while they didn't respond to any of our text messages or calls. After eventually exiting, we found out that we had not been given the access card to the correct garage. More texts and calls ignored. The company's office was just down the road, but nobody was in the office to assist us. Almost 3 hours after check-in we were eventually given the right access card.
At check-out, I called to see if we could leave our car in the garage for an extra hour. Was told this is not possible. A slap in the face, gross, heartless