Check-in was a mess ! The instructions given were inaccurate. The property needs to review these and state clearly that you must drive to the city for keys before you go to camps bay. we got to the garage , the instructions weren't clear the owner pf the little corner shop was annoyed and stated clearly that he is tired of being asked by guests for unknown keys . Okay we finally locate the keys which are at the garage locker rooms/toilet and the code were sent was wrong. We managed to get a-hold of someone via the phone and finally were told to try a different box and we got the keys. There was not even a mere sorry for the inconvenience . NOTHING.
we get to the property and the outside was so underwhelming. It was outright untidy& unkept It would be great if they could upload external photos as well so guests can know what to expect. the interior was great, clean and everything as per the pics.
We paid for a cleaning fee and the apartment was never cleaned during our stay