They need to improve on their communication, cleanliness and quality of items in their property.
We faced many issues with hot water and cleaning services. There were so many inconsistencies and it was really frustrating.
Numerous times, when we had issues about the Airbnb the hosts were not attentive nor did they try to solve the issue. The cleaners who came weren’t consistent and the host never cared. I would never book through them again.