Overall we had a good stay, location and the flat were great.
The only issue we had was at check-in. Prior to check-in we had good communication regarding our arrival time but unfortunately when we arrived at the property no one was there to meet us, so we were left on the street.
We decided to ring the doorbell of the next door neighbour. A man called Alan answered and had a spare key. Alan’s role appeared to be to keep watch over the property but was not aware of our visit which he was surprised about.
Alan let us in and tried to reach Alma but it was a few minutes before we heard back. We were informed that Chevonne was coming to the flat because we needed to sign something. Chevonne was described as Alma’s new assistant.
10 minutes later a man called Chris rang the doorbell, which surprised us because we were expecting Chevonne. Chevonne did arrive with Chris. Both were helpful, not sure of Chris’s role regarding the property.