Barbara answered our response promptly, even though she was on travel herself! She ensure that the evening security staff knew of our arrival and had keys and instructions organized at the door. Although the immediate neighbors are quiet B&B in a residential block, the accommodations are centrally located in an area walking distance to restaurants, pubs, and V&A harbor. The room had a small fridge, tea/coffee set-up, and mini bar, which was extremely convenient. We extended our stay, and the office staff were efficient to book us the upstairs room with lovely,breezy views of the skyscape from the balcony. The breakfast was wonderful- eggs and bacon to order, a spread of yogurt, fruit, baked goods, cereals, and fresh coffee & juice. You could dine inside, on the sun-soaked deck, or in the garden under cover. The staff were also wonderfully welcoming and helpful. We would definitely love to return should we visit Cape Town again.