WET MATTRESS ISSUE!!
Before booking this place, l felt like l went through a rigorous interview process to assure Scott that my partner and l were going to adhere to the rules since l didn’t have reviews on my profile.
After securing the booking ,we arrived in Cape Town from Johannesburg and my partner went to collect the keys at our apartment at 4pm.There was a WET mattress and the agent who assisted him said the following:
-we can sleep on the couch while we wait for it to dry
-if we had booked one of the premium units, we would have been moved to another apartment.
My host notified me about the wet mattress at 3.17pm (Check in was scheduled at 3pm) and called it “a silly complication.”The plan he made was that he left a fan on, window open and said “hopeful it will be dry by tonight.”
The audacity of asking if this was something l was comfortable with is SHOCKING!!A mere apology isn’t a solution Scott.Please do better…
This was extremely disappointing since l had planned a surprise birthday getaway for my partner (Scott was aware of the purpose of the trip.)We were left stranded and had to cancel our booking to find alternative accommodation.