I booked this place and immediately messaged the host to explain what time we would be arriving. He never responded.
When I arrived in CT I messaged him again to ask how to check in because he states on his listing that we must contact him for details on how to check in. He didn't respond.
I tried calling, he didn't answer.
I sent him an sms, he didn't reply. I found him on Facebook and messaged him, he didn't respond.
I then took a chance and went to the apartment. The security told me that the owner should have told me where to get the keys. I explained he isn't responding. One of the other tenants heard me and said she knows the owner and tried to call him. He didn't answer. She tried to leave a message but his mailbox was full.
The security then found the keys after about half an hour and I thought the issues were resolved.
We then went for dinner and went out and came back at about midnight, only to find there's no hot water. This is when I cancelled the reservation, and requested a refund. He still hasn't replied to any messages.