Lou Ann was very responsive and helpful even before we got to the cottage as one of the pictures was unclear and I wanted to do cooking, so she sent me a better pic of the oven which is a convection oven and works fantastically. Overall this has been one of the best airbnb accommodations we have been in. Steven and Jason who lives on teh same property were friendly, helpful, super nice, accommodating, even collecting our fedex and returning our sunglasses that we left on our car roof! The space was perfect for us as we could use the garden, and swings.