There are three things I always ask myself before commenting/ reviewing (and I have applied these in 30 years of hospitality in designing my own guest experiences) - would I still have booked had I known what I know now / would I return after having stayed there once and lastly, would I recommend it to anyone else, especially my friends.....
In terms of the service of the company that manages the property, it was excellent. The apartment itself is clean, functional, nicely designed, and for location - it is easy to navigate around Cape Town easily from the venue. It was great value for money for the apartment itself....we stayed for 6 nights.
In answer to my first three, unfortunately, the answer is no. Not because the apartment lacks in any way, or that the service, the concierge team, or the management company were not excellent. Everything was great except that it wasn't made clear that the property is located near a place of worship, and that the only functional way to operate the portable aircon was to partially open the window. So, a very noisy aircon, and a wake up via loudspeakers at around 4am every single morning did not for a holiday make...and I am a heavy sleeper. Had the management company made it clear that we could expect a sunrise call to prayer on loud speakers close by, we would have chosen another property. Providing information allows guests to make a choice. Putting double glazed windows, and a split aircon unit would probably alleviate the issue. Were it not for being forcibly woken up every morning, it would have been a great review as the rest was great.