The check in process was non existent. We were just handed keys by the cleaning staff when we eventually managed to get hold of them. The co host/ co ordinator of the check in, "Bob" was also not helpful in any respect. We were not shown around the property or made familiar with any rules or available amenities. When we required some basic assistance, we received a message from Bob saying he is unavailable.
The house was not ready for our check in at 3pm. It was less than half way cleaned. We had to leave and come back at a later stage. Even though this was mentioned to "Bob" and Jonathan, there was no acknowledgement of this, no explanation, no apology, no compensation. Extremely disappointing.
We were told checkout was at 10am. There was no co ordination or communication from "Bob" in this regard. I had to call him to find out what to do as there was no one at the property when it was time to leave. When i told him i cannot wait around for someone to arrive, he told me to lock up, drive out and "throw the keys over the wall".
There's a plumbing/drainage/ extraction/ventilation issue with the downstairs bathroom as it smelled horrendous upon check in and for the duration of our stay to the extent that we avoided that section of the house.
Some of the towels on the shelves outside the downstairs bathroom were dirty and the pool cleaner did not work so the pool was not clean.
Also, a pool service company arrived on the Wednesday requesting access to the property per their schedule. Nothing in this regard was communicated to me by the hosts and I had to convince them to leave as a result.