I didn't get to stay at this property as I got there at 1033pm instead of agreed 1030. I drove 900km from Namibia that day with family and made Gary aware of this fact before booking it. I also mentioned to him that I won't be able to check his msgs once I leave Namibia as I don't have SA Sim. I arrived when the area was having load shedding so took me few mins to look for the property. Spent 30 mins waiting outside, called Gary, Fergie as well the Air B&B support and left messages but didn't get a response. I eventually ended up spending another $250 for booking accommodation last minute and got my family settled at 1am!
This is my worst experience with an AirB&B property. Inconvenience, extra expense and that horrible feeling that you have let your family down. Most reasonable people won't do that to a stranger, leave alone a paid client! Gary even refused to refund anything when I complained about it. I can only hope he was having a bad day and doesn't do it routinely. Good luck.