Kim was away for the duration of our stay so her dad manned the fort - but she was always in contact checking how things were despite being out of the country. There was a mix-up on check-in but other than that it was a great stay. Her dad, Don, was really helpful sorting out the pool (it was green on arrival - but this was in part due to the drought and not being able to backwash the pool) and providing a fan. He also allowed us to check-out late. The location is amazing. Recommended.