Be VERY CAREFUL before you book here!
I've stayed at the Harri for more than a month in total and I can tell you from my own personal experience and after communicating with many other guests throughout my time there, that the people managing the bookings at the Harri cannot be considered truthful nor personal, they truly have shown me that they do not care about guests nor their hard earned money that is being spent at these listings.
Before I share any of those experiences I want to emphasise on what makes the Harri amazing:
It's very simple: the front-desk people are what makes the Harri worth while and truly fantastic. Canaan, Vanessa, Favor & Farai - you guys have made my stay unforgettable and you've shown me every day what it feels like to come 'home'. Your warmth, kindness, solid efforts & professionalism is what made people smile & feel truly appreciated. I want to thank you for all your great support and giving me a wonderful experience.
The room(s) & common areas:
When it comes to the room(s) that you can stay in, throughout the month I've been staying in 5 different rooms, all of them are being cleaned properly and each time you came in and had a wonderful renewed experience.
Yes, the room is small, but furnished nicely, has a well equipped kitchen and a bathroom/shower of great quality. The view on the 2nd floor is bad because you stare at a wall of another building completely covered with bird-poop, but that's unfortunately not known before you book. Hopefully you can be on floor 3,4 or 5. then you'll have a much better view.
The common areas are very useful & nicely designed. You can work in dedicated (quiet areas), book the meeting room, enjoy a movie in the lounge area or enjoy the sun at the rooftop - great place to relax after a busy day.
Now, for the part that you really need to know and watch out for:
The people that manage these listings/bookings and handle the communication with you, are 90% of the time doing this by means of automated messages. That in itself is not always a problem. However, where it became a real problem is when the people at this office indirectly forced me to continuously rebook a new stay (which automatically added additional costs), whereas by extending your current stay that would not be the case.
These people have shown me again and again that they do NOT CARE a dime about guests, their experience and their hard earned money that is being spend on these accommodations. whenever there was a problem that needed to be fixed, they never showed any form of assistance nor responsibility. It were the people downstairs at the front-desk that did all the work and had to carry the burden, which they did with true passion & dignity. The people managing these listing should not be employed there and you should be ashamed of yourself.
The Harri can be a true gem in Cape Town, IF....the people managing the bookings & communication with the guests are either replaced or given proper professional & social interaction training, because they LACK all of that fundamentally.
Overall, my stay here was worthwhile - not because of the building, not because of the location, but because of the 4 rockstars at the front-desk. You are the people that run the Harri & deserve all the credit. Once again thank you & be well!