Avril was friendly and communicative. She was there when I arrived and very helpful. Unfortunately though, there was some mix up with the parking and the space I was told to park actually belonged to a tenant of the building, which meant having to park on the road. But I experienced no problems.
The room smelled a little of cigarette smoke but otherwise it was comfortable and clean. It really is small but well positioned and good if you are not planning on spending much time at home as I was.