The apartment had a damp smell. I am a chronic asthmatic and couldn't stay here and refused to check in. As I booked only a few hours before, there shouldn't be big issue to allow me to cancel. Yet, it took me over hours of standing in the entrance way in the cold and over a dozen calls to the managing agents (who kept passing my query to each other back and forth) and they didn't give a hoot. It was also after finally complaining to Airbnb that the booking was canceled without penalty. Absolutely horrid service. Bradley, the inspection manager, also confirmed the damp smell (and who also picked up a urine smell) yet the owner was still only focused on their pockets. Never again will I book in any apartment in this block or through this booking agent. Money grabbers