Disappointing service. The place looks great and the staff is extremely friendly and helpful however the overall service and communication with the host was not good. Good location and beautiful views. There is no AC and the host did not provide us with a fan or extra towels and made excuses. Thankfully the staff gave us one on our last night. We stayed for a week only got one towel and didn’t get any clean towels, new garbage bags or dish soap. I find it absurd to charge guests for basic necessities like this if you don’t provide the proper amount.
The back door was also broken and no one came to fix it so we did ourselves . The bed is not comfortable and it gets extremely hot both in the day and night. The host took hours to respond to simple questions which was extremely inconvenient and rude. Overall the place gets the job done if you’re staying for a short time but I would not recommend long term stay here until the hosting is managed better.
There is a strong disconnect with the Airbnb host and the apartment unit itself. We were told by the host when checking out they won’t be able to keep our luggage and proceed to ask to pay for a service for an hour whereas the people at the front helped us take it down and watched it no charge. That’s to say the staff on the other hand are lovely people and really helped us when they could!