My stay was a bit unfortunate. Came to an unclean apartment, broken jacuzzi and a ceiling leakage.
Tried calling the host (Propr office) 3 times and eventually got through to the Propr office. They apologised and while they tried to figure things out my husband and I had to wait in the car for 2 hours which they said they’ll send someone out to assist but nobody came. Eventually, they moved us to the Airbnb next door.
We eventually settled 2hrs later and requested fire wood for the hot tub. They said they will send out someone but nobody came. I asked again the next day but nobody came to bring us wood.
I had to recommend and ask for an incentive for the inconvenience caused. They eventually offered us something.
I recommend that as a host or team offer the client benefits to make their stay better for their inconveniences caused.
Overall, the Airbnb is stunning but service can definitely be improved.