The place is clean and a great location. Unfortunately I had a terrible experience. Although Carly seemed very nice at first through messaging (she was out of town), when multiple issues arose, she handled it with blame and wanting me to sympathize with her frustration. Some of it was her fault - for not ensuring there were instructions to use the WiFi “dangle”, and not charging the dangle or leaving the charger near by- the WiFi went out twice and I don’t have much data to use internationally before it becomes very costly. Some was not her fault, one toilet wasn’t working but there was another, the wifi not working for the first hour due to a glitch in the system, and her washing machine stopped working 3 minutes into a normal load . My clothes now wet but still dirty.
It started out friendly and she was on the phone to rectify the initial WiFi issue right away but went down hill from there. She stopped responding at one point due to a meeting at 5pm and I never heard from her the rest of the night, even though I was asking questions about the washer and she said she’d get back to me, then blamed me for these issues, stating simply, it has never happened before. She praised her past reviews when I tried to explain what terrible customer service she has. It made me feel disrespected and a scapegoat for her maintenance issues. She just kept telling me these issues never happened before. She made a frustrating situation worse. She was surface level polite when I worked to get a different place to move out after 1 night. If you stay, just make sure to ask for instructions beforehand and be prepared that all listed amenities are not always in working order!