GOOD - GREAT housemates; When I did complain that no basics were provided as per the ad, Venokia did provide some basics the same day, despite providing 1 ply toilet paper, a new cheese grater was (finally) provided, along with some hand soap & dish washing liquid.
BAD:
The advert for the property is DISGUSTINGLY misleading. Some images might as well be of another house. ZERO essentials provided (No toilet paper, no soap, no dish wash liquid, non-working basin plugs). I was told "I forgot to tell you that you must buy your own toilet paper" on arrival..
1) ZERO service to the fire extinguishers since March 2019 (I have pictures & confirmed email from the company who last serviced the fire fighting equipment.) Advert states these are available, which means that MUST be serviced, incase they are needed.
On 18/8 I asked Veronika about this, I got ZERO reply. So much for following the law or caring about your guest's safety. I have screenshots of this.
2) ZERO "essentials" initially provided despite being included in the advert. (soap, toilet paper, working basin plugs, etc).
3) ZERO "enhanced cleaning" - the outside of the kettle was FILTHY. There is a maggot in the kettle - I have images.
4) RUSTY cheese graters (x2) - I have images. 3rd cheese grater had no handle.... Rusty food-grade equipment is not even legal in a prison.
5) ZERO kitchen extractor, despite the images in the advert clearly showing the extractor. Housemates told me it has not been there since at least Feb 2021...
6) ZERO oven mitt's / oven gloves. Had to use a thin kitchen cloth.
7) MULTIPLE pots and pans with ZERO / missing handles. So much for safety.
8) ZERO working kitchen sink plugs - had to buy my own as the owner told me "No one sells those plugs I have been looking since. So it is what it is" - DISGUSTING service. I found & bought plugs in 2hours, the owner never said thank you.
If the owners turn around & say "We did not know about this" then they should not be running an AirBNB as they are clearly not fit to care for paying guests & the BASIC safety of their guests IE yearly serviced fire extinguishers.
Due to what can only be described as a purposefully fraudulent advert, I feel the owners must refund me +- R3000 of the R8400 I paid based on the advert. The other house occupants on my floor paid +-R5500 and got EXACTLY what I got, so why must I pay more for a fraudulent advert??