We struggled with the check in, as the security would not let us go up to try and find the security box for the key. I could not reach the host for hours with our check in, even though I informed her of our check in time ahead of time. I also explicitly messaged her before booking to ask if there will be no stairs in the apartment or to get to the apartment, because my husband is in a wheelchair. She confirmed this and then I booked. When we arrived, to our shock there was 2 stairs to get into the bedroom!? She was unavailable during our whole stay. We struggled for hours to get her assistant to come help us. He had to switch the couch and bed and we had to sleep in the living room, right next to the sliding doors, that is right above the busy, very noisy road. We could only access half of the apartment and got a bachelor apartment, while we paid for a 1 bedroom apartment. The host also confirmed, without me asking, that the common areas by the deck and pool are wheelchair accessible, which it was not even close, with stairs everywhere. Despite so many attempts to contact her during our week long stay, she was never available! She never apologized for the inconvenience she caused us or asked if we were okay after she lied to us about the accessibility. I am sorry, but she is a horrible, careless host that left us in a very difficult and stressful situation, because she was dishonest and couldn't care less about us, her paying guests.