Overall, I had a great stay with Shaun. There were a few issues that came up while I was there over a couple months, but most were not Shaun's fault. There was a water leak from above (not Shaun's apartment) that eventually caused further problems, but Shaun communicated well and went above and beyond to remedy the situation. The apartment is not quiet by any means (very loud neighbors), but the access to downtown and other nearby areas makes it a lively place to stay. Shaun was always available to message, and had quick response times.