Good day,
I reserved a place for 3 nights in which the night rate was under R500.00 per night and paid a total amount of R1, 976. 53. On arrival I canceled the reservation based on the following reasons:
1. I did not have full entry/exit access, meaning every time I would have needed to call the host to gain access into the complex.
2. The place is on a complex building with no parking. The host mentioned that his parking bay was being utilized by someone else so I would have to park my car outside the complex gate instead of utilizing the free parking on premises as described in the stay's description. This was therefore a huge security issue for me.
3. The bedding in the room gave the impression that it may not have been properly cleaned.
4.The place had an awful smell that could not be ignored.
5. The host made it seem like he did not control the refund policy of the place and said I should do it via airbnb, only for me to be refunded +R400 and losing out on a whole +R1500 for a place that I did not stay in even for a single night due to it not meeting the standards potrayed and communicated by the host. Subsequently, I submitted a request on Airbnb support center for a full refund in the same day of cancelation. The host refused the refund and took away R1532. 95 for the service that was not even rendered.