We experienced quite a few issues with the apartment and will list these. It does not seem as if you visit the units before guests' arrival and you also did not follow up on the day of or following our arrival to see if all is fine - unlike previous experiences with airBnB. We were not thrilled due to the following:
A. We chose the apartment mainly based on the direct access to the beach as well as location - on the bus routes. Both these factors did not pan out - the apartment was on the MyCiti bus route, not the Cape Town Sightseeing red bus route. Also, although there is direct access to the beach, this access cannot be utilised due to two factors:
1. There are 2 notices posted, one right in front of the steps on your photo on the airBNB (but not shown on your photos) that prohibits swimming due to pollution. This same notice is also displayed when walking around to the front of the complex on the beach. We were too scared to let our daughter in the water and had to drive to another beach for swimming.
2. When leaving the apartment from the sliding door leading to the beach for direct access, the apartment cannot be locked up. The previous lock was removed (?after a break-in, we can only speculate) and the newly installed lock does not allow locking up from the outside. Therefore we still had to walk all the way around to access the beach, leaving through the apartment's front door and walking through the lobby. Therefore, no direct usable access!
B. A terrible smell emanated throughout the apartment on our arrival - we think it might have been a cooking smell, but despite cleaning the kitchen thoroughly, the smell came back every time after closing the apartment for an hour or 2. The extractor fan was so dirty and because no proper cleaning detergents were provided, we still could not get it properly cleaned. The oven was also dirty and the kitchen counters sticky. Even the pans could not be used - they were filthy and oily and had to be washed before use. Still, we could not get rid of the smell despite cleaning the kitchen and airing the apartment. The bathrooms and bedrooms were cleaner, but the kitchen was definitely not cleaned properly before our arrival. Also, mould is growing in the cupboard underneath the sink and another unpleasant smell greet you on opening this cupboard. More water damage is also clearly visible on the cupboards next to the refrigerator and needs attention.
C. 2 Cracked glasses were left in the cupboard and only 4 mismatched plates and pieces of cutlery supplied. This was disappointing.
D. No oven gloves were available.
E. No coffee or tea, salt or pepper were left as promised. Only sugar and a bottle of sunflower oil.
F. Very little cleaning detergent was left including sunlight liquid, toilet cleaner and handy andy, especially considering the amount of cleaning needed on arrival.
G. The rooftop swimming pool furniture is broken and need to be replaced - does not look like your photos posted at all.
All in all, the apartment did not meet our expectations and the photos as well as description on the airBnB website is misleading and need to be reviewed, especially beach info and access.