The only complaint I had, is the air conditioning wasn't working, and I did book the apartment wanting an air conditioning unit.
I contacted them a couple of hours after getting in, and was told a few hours later it would be sorted the next day.
The next day I enquired again to when it would be fixed, and the response was
'Not at the moment, the team is stretched quite thin so there are a lot of tasks that need to be completed.'
Later that day I enquired again
'We humbly apologise for the delay and we will ensure that this is prioritised tomorrow.
We just had an issue with capacity but we will ensure that we have you feeling comfortable again.'
I'm still waiting.
Finally, I did ask for a partial refund because of the inconvenience and you guessed it, I'm still waiting.
A real shame, as it was a perfect location and a lovely flat, but very uncomfortable and stuffy in the back bedroom with no air conditioning.