Sally was a great hostess. Always responsive to any questions or queries I had. She also allowed an earlier check in for me which was amazing!
The only sort of problem my parents had was that they were unable to play music through thier phones. The instructions were clear and they followed the rules but it says that quiet time is after 10. They played music through thier phones at 7.30 and the neighbors called security. I think that was a bit uncalled for, it's not like they had a stereo booming... That's my only issue.