We had a terrible experience staying at Charmaine’s flat. One day before checkout Charmaine accused me of denting her carpet
I told her about the two dents I found in her flat when we checked in:
1. A burnt carpet and
2. A burnt couch.
She later admitted that she knows about the burnt couch but kept forcing me to take responsibility of the carpet.
Charmaine changes cleaners everyday and they all have access into the apartment .They came 4 times in my absence moving things around and moving my kids belongings around without our permission
The cleaners came as they please because they have a spare key, they take all towels put them in the washing machine and leave them there
They put all the dishes and cutleries we are supposed to use ,put them in the dishwasher and leave them there
We will come back and start looking for them before
realising that they were left in the machine
These cleaners are the ones she relies on to give accurate report of what’s happening in the flats. When I complained she said my complaints were irrelevant
Me and my family were not the only people that have access to that apartment in the first place and Charmaine the host was never there to see for herself what she is accusing me of through out our stay.
I know the condition of the apartment when I checked in and the way we left it so we are not responsible for her torn carpet and therefore can never take responsibility for that
I am a super-host and I have integrity, if I damage anything I will take responsibility and tell the owner without her asking me so we didn’t damage her carpet. As a super-host I take care of my guests and make sure they are comfortable throughout their stay but Charmaine is more of an instructor than a super-host
Charmaine went as far going into other flats to obtain evidence just to pin this on me and my family. Just because we booked her flat. She kept messaging me even after I checked out , saying I am denying it , forcing me to take responsibility of what I didn’t do , she even at a point said it was my kids that did it , she has been bullying me into admitting what I didn’t do .
I kept telling her to refer this case to Airbnb support but she won’t stop threatening to block me from ever booking her flat . Pouring accusations on me.
I had to report her to Airbnb support when I felt unsafe in her apartment .
I will not come back even if it’s for free.
If you need your privacy and if you care about a hospitable host then I will not recommend Charmaine’s flat because of how it’s being managed