It was a terrible booking. We booked and paid 3 weeks prior check-in, and Robert only cancelled our booking a few hours before check in and further gave us a lame excuse that the person who was currently at the premises decided to extend their stay, which we fail to understand as by him accepting our money, it automatically renders the place unavailable to other people including that person.
Further, Robert was very rude, unproffessional and did not even show remorse of his actions of double booking his place even when we told him we had no other accommodation and we simply could not go to an accommodation that was 45 mins away from our conference. Till to date, he has not issued any apologies and we had to incur extra costs by booking another accommadation which was a complete inconvenience.