At approximately 1pm on Wednesday 1st of Feb 2023, I booked a stay with Nicole on behalf of two of my clients, I was very clear that this is what the stay was for in my intro message. Nicole then accepted the booking and we received the check in details, they could proceed to the property at 2pm. My client went to the property and on arrival found two people naked and possibly drunk or high already in the property. Nicole then messaged me to state that in fact she should not have accepted my booking as she does not do bookings on behalf of clients, but, that if they still wanted to stay they could check in at about 8pm that night! That of course is not a reasonable check in time when your website states between 2-4pm. I advised Nicole that we were cancelling the booking and she must issue me a refund. I then had to make another booking at another property so that the clients could settle in.Nicole then advised me that under no circumstances was she going to refund my money.