I had a late flight in to Cape Town and arrived quite late to the Airbnb. Gio had communicated with me prior that his property manager would meet me on site to drop the keys off when I landed in, which was not an issue for me.
Unfortunately upon arrival to the Airbnb, the property manager informed me that not only could she not find my reservation, but that someone was already in the Airbnb for the night. The property was double booked, which is basically everyone’s biggest Airbnb nightmare. This left me, my boyfriend, our valuables, and all luggage stuck on the side of a busy road in Cape Town from 11 pm-1 am.
While it certainly wasn’t the most ideal situation, I can’t possibly doc Gio personally for it. He went above and beyond to try and fix the problem. We found different accommodations for the night, but then he personally met us at the property the next day to check us in. He apologized profusely and explained how he intended to fire this property management company at the start of this new year (2020).
I’m still giving Gio personally a 5 star review, but I wanted to share my experience. The only issues we had were due to negligence on behalf of the management team—the bedroom smelled like smoke, the couch and coffee table were broken, and the double booking issue. Hopefully all of these issues will be resolved and prevented with a new management team.
Otherwise, the location is perfect—Sea Point is close enough to the Waterfront and Camps Bay (a cheap Uber to either), but far enough away to be quiet and residential. The apartment complex itself is beautiful—so much greenery in the courtyard area. The apartment is spacious and filled with natural light. Top floor unit, so you get plenty of breeze in from the sea.
Despite our issues with the management team, Gio maintained his professionalism and was always quick to respond. I’d stay in one of Gio’s properties again. Thanks, Gio!