Upon arrival we were told that the main entrance to the unit is an elevator (opens up into the unit as a front door) was unusable. We had to enter and exit via stairs on the other side and what can only be described as a door sized window leading into the third bedroom. We were also told that the unit hasn't been cleaned since the previous occupants who left 3 days prior and that the pool was dirty, but that both would be cleaned the next day.
After our host checked us in and left, we also discovered that the internet doesn't work unless you're in the living room next to the router or in the front bedroom, and then it stopped working all together. We sent them a message and Rudi responded to say he would come the next morning after a meeting after 10 to help sort it out. Just after 11 the next morning Rudi and Siseko arrived, got someone in to clean the pool and told us that there was nothing they could do about the unusable main entrance. The elevator is affected by load shedding