There were a few things that bothered us and we wouldn’t stay with Marius again: broken furniture on the balcony, broken vacuum, dirty shower. But the worst one was probably feces and lipstick stains on a blanket in the wardrobe.
We documented everything and sent it to Marius – he apologized every time and offered us a solution for the next day, which was nice.
After all those things Marius offered us to refund the cleaning fee and said that is everything he could do. We only then realized that the apartment doesn’t belong to Marius, he is just the one who rents out apartments for the owners. He said he can’t refund even one night (out of 10), since the owner of the apartment would be angry because of the lost income. In this constellation you as a customer always loose, since everyone wants to protect their own interest instead of taking full (also financial) responsibility. If the same things happened in a hotel, there is no way one would have to pay for all the nights regardless.