Overall our stay was great. Paula was very responsive and accommodating. The location is great and the views are stunning! There is a cafe - bootleggers a few minutes walk from the house that was great.
A few things to mention the key situation was stressful as we were a big group and there are only a few keys to share. It was also inconvenient and somewhat a safety concern that you can't open and get out of the house without a key that was detached from the door- so at times we had to go look for a key just to be able to open the door and get out.
The 3 bathrooms in the penthouse didn't have hot water after our first night stay. This wasn't a huge deal but it would have been nice to take a hot shower in our bathrooms rather than go downstairs to our friends' rooms to take a shower. I did mention to the housekeeper and manager but this wasn't fixed during our stay.
The bathrooms in certain rooms - mainly in the villa didn't have doors and were clear glasses fyi.