Our stay at Malcolm's place was extremely unpleasant. We arrived and had trouble checking in because he did not send the code for the lockbox ahead of time as he had promised to do. The pool he advertised, is non-functional and an eyesore. The bathroom ceiling was covered in black mould that was also on the wall in bedroom 1 and on the blinds in the kitchen. We struggled to use the WiFi because the code was not working and there were multiple broken/missing items including the Fridge handle, TV remote, table legs and cutlery.
With all of that, the worst part of the experience was dealing with the host himself. He very quickly tried to move the conversation off the Airbnb platform and was asking for personal information that he did not ask for on Airbnb. Plus, he did not accept responsibility for anything...everything was somehow everyone else's fault from the cleaning lady, to previous guests to the complex manager. He even found a way to suggest that somehow I had not seen the message he sent earlier with the box code (FYI: that message did not exist). Not once did he say, he would sort out anything, and when I tried to discuss these issues with him (incl. broken knives that can carry bacteria causing serious illness, and the broken bathroom light switch that could result in electric shock) he was plain rude. Needless to say, we contacted Airbnb and found a different place to stay so that our holiday was not ruined by the health and safety risks to our family.