This was an amazing villa, we were a family of 12. On arrival we were told there was a problem with lighting due to excessive rain which took several days to resolve. We had restricted lighting in all rooms . We resorted to mobile phone lights in the evening plus moving standing lights around. Not acceptable. Lavinia knew how disappointed we were but it was several days before problem was resolved. We had a refund for one day for the inconvenience. This wasn’t about money. Lavinia offered us alternative accommodation for a couple of days. This wasn’t acceptable with a family of 12 including 5 children. We also had a couple of issues with booking minibus for days out. A refund was offered. Again this was not about money. Lavinia did say we had bad luck with the various issues. I would say inefficiency.