Spectacular Well Maintained Property...With a Few Important Caveats
This is a spectacular, well maintained property with stunning views that is well managed by people who clearly know what they are doing and support the property well.
Unfortunately, we had three significant issues that significantly detracted from the quality of our stay. The first was relatively minor. When we clicked on the computer generated entry that AirBnB placed on my phone's calendar to get directions to the property from the Cape Town airport, it took us to a dead end destination that was more than an hour from the property. This clearly was not Caroline's or Nicole's fault, but was frustrating none-the-less. I share this in the hope that future clients don't have a similar experience.
The next two issue were more substantial As we were only able to book a short stay, we we very surprised and extremely disappointed that the only full day we had the property, we were unable to leave the driveway until very late in the day due to road construction closing the road at the base of our driveway. We received no prior warning of the scheduled construction. When this issue was brought to management's attention, they disavowed any knowledge of the planned construction and any accountability for its impact on our stay.
We were also very disappointed that the AirB&B description of the property didn't adequately warn prospective guests that their vehicles may not have the clearance required to climb the driveway to the garage and that safe alternative parking doesn't appear to be available if they can't.
The driveway features a very tight turn to enter, is extremely steep and has a very formidable hump at the bottom. Our rental van was only able to climb the driveway by backing in, revving the engine to the point that the tires spun and bottoming out the vehicle on the hump in the process. In fact, the back bumper of our van was cracked in the process.
I brought the damage to the owner's attention and suggested they include a more specific warning in their AirBnB post that some vehicles may have difficulty navigating the driveway (and/or could be damaged in the process). Caroline responded that she believed that the rather vague cryptic language already included stating that "the access was steep, but worth it" was sufficient and disavowed any accountability for the damage the drive way caused to our vehicle.
In closing, if you have an SUV, truck or jeep with fairly high clearance; you double check your GPS directions and you don't have the misfortune of having the road closed without warning during your stay, I suspect you will have a wonderful stay at SummerPlace. But I wouldn't necessarily count on a very sympathetic ear if some unexpected issues mar your stay.