Avril was really kind and helped us a lot, so a big thank you to her.
At the other hand, we had to complain a lot because we did not get what we paid for regarding the room. The owner or the cleaning service has to be more attentive when they check the room before giving it to the next guest (missing silverweare, toaster & vacuum cleaner not working, missing hairdryer, couldn't close the bathroom door, ...)