Maybe opt for a more flexible cancellation policy during COVID. We had to cut our holiday short due to a COVID outbreak in our business. This in itself was very disappointing for our family. We gave 3 days notice, and asked whether we could carry the credit forward to some time in December (so no monetary credit). Just a straight no. We cancelled other accommodation on this road trip and had a wonderfully understanding response. Disappointing during these trying times. We won't be staying there.