I would like to start with the positiv sides: the flat is beautiful. Its on two floors and the AC keeps the bedrooms nice and cool. You have a lot of space in the kitchen and the living room.
You will also find everything that is needed for cooking. There is a toilet on the upper floor and a shower with a second toilet on the lower floor. We received towels to use at the pool and at the beach.
You share the pool with the owners but they dont use the swimming pool. The pool was cleaned every day from a guy that takes care of everything (thats what is seemed like:D)
I would absolutly recomend this flat and would go again but...
The negativ:
The company Propr that takes care of the rental was a little useless. Ok we did change our checkin date but I guess thats something absolutly normal. I also communicated this a few days before.
It was confirmed and at the checkin date no one was there.
I then rang eventually at the main house and the owner came and opend. In this case the floor of the flat was full of leafes and we could hoover everything on our own. Ok no problem can happen.
We were told that someone will come and clean the flat, we never received any information on that, so I asked eventually when this person will be coming.
Shortly before we came to the leaving date, I asked if we can leave the bags and fetch them later. On the airbnb app it says that is possible, I was told I can leave my bags at the bag drop. I will get a 10% discount as I undetstood its at the Waterfront.
This is not what I understand under I can leave my bags. I was disapointed. If I book an accomandation in Camps Bay I also understand to leave my bags in Camps Bay and not anyhwere at the Waterfront.
Before we left we received an email explaining us all the details about the checkout. We were asked to put the keys into the letter box. (Didnt like that idea, I have rented several times airbnbs and always somebody turned up for checkout).
So we threw the keys into the letter box.
A few days later I received a message over airbnb that they cant find the keys and this is no good as they are important. Which I do understand, but! Does this company communicate with each other? I dont know how many people work there but all this seems very unprofessional. I texted back, told them as they wished where the keys were. I received a thank you and never heard again. Even when I asked if they got them. No answer.
Its a shame of stuff like this as I then wouldnt go back and rent it. I hope its a one off because it is a lovely place to stay.