There were a few issues when we arrived, eg. no inverter, being plunged into darkness with nothing but candles. But, to be fair, although we were frustrated with the issues that occurred, Sam always responded and tried to find solutions to make our stay more comfortable. It wasn't ideal not having an inverter for the entire house, but he was able to get an inverter on wheels for us, and also provide us with powerful battery operated lights.
All in all, the stay was comfortable once we got the inverter and lights, the house is beautiful, and the views are breathtaking. Ellen (the housekeeper) was super sweet, and the staff on the front gate were professional, polite and helpful.
Sam is very responsive and focuses on finding solutions to problems.
Thank you!