unfortunately my stay here was disappointing. there seems to be a vast disparity between the beautiful location and general staff, and the management and how they understand how to treat customers. I was conflicted on how to write this review because any situation is prone to unfortunate but random accidents (for example, the internet not working on a previous stay or the mushrooms growing from the mould on the wall) but what I've found really disappointing and shocking over a number of stays here is the appalling customer service. when I sent photos of mushrooms growing out of the wall from black mould in the pod, I wasn't offered any sort of redemptive action such as moving a room or even an apology.. in fact, I was told that it wasn't company policy to have my room serviced. at their leisure, someone came to clean the room over 24 hours later.
I had been offered a complimentary meal from my last stay when the internet wasn't working (also for over 24 hours) and, after booking the restaurant with 5 minutes to spare, I was told the 'compliment' was R400. at a restaurant which is very expensive, especially by local standards.
these are just two of a multitude of instances. I have travelled all over the world for work and leisure for the past decade and I've never experienced anything quite so casual and dismissive. perhaps the treatment was owing to me being a young woman - but who do they expect to be booking to stay here? I was made to feel awkward and uncared for, and I'm saddened because the spot is so beautiful and the location is so great.