The welcome/ check in was incredible and we had a lovely stay. Although The lady that came when we were checking out was rude, racist and just awful. She was shouting and scolding at us for using the brown towels which were available on the bed when we got there, we used the beach towels when we went to the beach which Mash said we could. She shouted and insulted us so much. We also used the blankets which were in the cardboards at night because it was cold and she continued to insult us and shout at us. We tidied up the place and we were busy tidying it up when she arrived this morning, we apologise for no swiping the hair that was on the carpet and on the ironing board, that was the only mess we made. She also went on to scold us saying we had a party in the house, which we did not. On New Year’s Eve and New Year’s Day there were people making noise in the hallway and knocking on our door (I think they were intoxicated) that was where the noise was coming from, we didn’t complain about the noise we experienced but she had the guts to tell us that she received noise complaints from our apartment. I’ve never been insulted in that manner, she insulted us saying you people are so dirty and said so many racist comments. Thank you for hosting us but honestly the other lady just ruined the Cape Town experience for us, she’s rude and very racist. The discrimination which we experienced was heartbreaking and lastly she spoke in Afrikaans with the lady that cleans, calling us dirty black pigs and thought that we could not understand which is very racist and also am not pleased with her not mentioning anything about the damages while we were still around because we did check very late .Am never booking with them again.