My husband and I were traveling to Cape Town on our honeymoon and this penthouse was our first place we stayed in. We had a good 3 day stay at this property.
PROS:
The hostess - Yolinda - sent us the location prior to our arrival with all the important information to get in the penthouse. She allowed us to check in 2 hours early which was really appreciated.
The view of the ocean was spectacular. The place was very nice and clean, well decorated and equipped with everything we needed.
We were greeted at the door and we had help with our luggage to get them up the stairs to the penthouse.
Yolinda was very polite and very quick to respond and fix any issues we had.
CONS:
First thing we came across was the property upgrade happening from the entrance of the property up until the penthouse’ door step. There was mud and wet cement all over the area which made it impossible to get in and out of the penthouse without getting our shoes dipped in mud. Not to mention, there was about 4 men working all day during our whole stay right outside our door and even right outside the bathrooms windows. They were very loud, laughing, shouting and talking non-stop. Not really a great situation to be in for honeymooners.
There was no water at all in the bathrooms and the kitchen when we arrived. Yolinda, however, took care of the issue rather quickly and got it fixed. Nonetheless, the water was brown and impossible to even wash our hands with. Yolinda sent a guy to fix it. However, we spent that day waiting for him to fix it, which happened eventually.
The hot water ran out quickly. We had to rush through the showers before the water becomes freezing again.
The heaters in both bedrooms weren’t working, however, Yolinda provided an alternative swiftly.
The house-keeping lady came into the penthouse without permission and started cleaning while we were asleep.
Overall, we were okay with almost everything as Yolinda was very quick to fix the issues we had during our stay. However, she failed to mention that there was property upgrade happening right at the front door and around the penthouse. That for us was the biggest problem.