We have booked a different Infinity apartment unit a few years back. If you have another Infinity unit NOT managed by the host/agent or if you can book from them directly, do so.
The apartment block is right across the beach, which has stunning views of the ocean and Table Mountain. The unit has two rooms with one adjoining shower and bath in between the bedrooms. The master’s bedroom is spacious. The second bedroom is enough for two smaller kids but would be a tight one for teenagers or adults. The unit was clean and has all the basic amenities with wifi. Guests also have limited access.
Communication with the host has to be the biggest need for improvement. From the previous review, I gather the host is not the owner. Initial communication was good, until it’s time for check in. The host, did not send check in details until I informed her (about 2 hours before we get there). It was supposed to be sent 3 days before. I checked in the Airbnb app, it was not there. She did not respond to calls nor sms. On the first night, we got locked in the gym. By the time she answered our call, the security already came to get us out. The landlord of the other unit was able to call them.
On day 2 of our stay at around 10 in the evening, the prepaid electricity ran out of credits. We were out the whole day and we only arrived an hour before the electricity ran out. No amount of calls and messages were answered the same night. She only messaged back 8:30 in the morning the next day telling me she could not see the metre number and I must check with reception to help me. Meaning, if I did not go to security that same night, we will be sleeping in the dark. I believe that should be standard checks before you let guests come, specially if it’s prepaid electricity. Also, if I am a decent host, the least I can do is call, to check if we were sorted. Nothing.
I do not know if the ceiling fan in the master’s bed works. We could not figure out how it works or if it is even working. I also just asked reception details on how to check out early. I did not have the energy to ask after all the ignored calls and messages.