I found Pierres communication with regards to payment fairly poor. I did not realise I was meant to pay the cleaner in cash on the day as I thought she was an employee of Pierre. I presumed it would be something I would pay for at the end. Pierre then messaged me with “I have paid the cleaner for you…” suggesting I’d done the wrong thing with not paying her and it came across as rude. Had he simply advised that I was to pay on the day, I would have happily obliged.
Should you want your guests to pay her in cash on the day, that should be clearly communicated to them and not assumed.
I found Pierre very helpful overall and nothing was too much.. Apart from the ruined pans which I mentioned and was not resolved. I was left to use bent pans to fry all of my food for four weeks. Other issues such as a broken light were sorted very quickly.
I was happy with the flat although I found all day excessive time to clean the flat. The cleaner could have done the cleaning in 3 hours. My partner and I were in the flat, working from home, whilst she cleaned and she cleaned at a very slow pace to make it last all day. Better for both Loveness and the guests if she cleaned faster. She’s welcome to the R300.00 but it needn’t last all day when there was minimal cleaning anyway. There was nothing to do as we were cleaning the flat ourselves and we explained this to Pierre but a mandatory extra R300.00 was demanded with no compromise.
Electricity is helpfully paid for by pierre and the code is sent to us. We had no issues with that and found Pierre very responsive. He is tremendously helpful and regularly checked in to see if things were ok.
The flat is as the pictures show. The location is average at best. It requires an uber to get virtually anywhere but was also very quiet. Quite a safe part of town. The hotel below has food at breakfast, lunch and dinner. Rough-ish area adjoining that part of town so struggled to find an appropriate place to run 5 or 10Km.
The flat is on the fifth floor with a lift to get up to the room. Very convenient and worked every-time. Can imagine this would be a nightmare if it broke.
The room has all the amenities one would need for a lengthy stay. Washing machine, large fridge, bath, shower, hair drier etc. unfortunately, the bins are absolutely tiny and can fit nothing in them. They required changing almost daily. We resorted to a black bag on the floor. Very inconvenient for lengthy stays.
Overall, a very good stay but a couple of communication issues which left a bitter taste. Would happily stay here again however, and would advise anyone to do so.