Chantelle was very welcoming and helpful by exchanging emails before we arrived and answering our many questions about the area, the location, and the many features of the house. The pictures were accurate for what you're getting. It's important to really look at where the house is situated as it's more than 30 minutes to the downtown area, but on the other hand, it's close to great beaches and the Cape of Good Hope park. Highly recommended for a Cape Town holiday with kids!!