I arrived on time for check-in and no paperwork had been done. I must say the check-in process almost ruined the entire experience for me but the lady in the lobby was incredibly helpful. The co-host did eventually call to apologise sincerely and the apartment was beautiful, clean and spacious - as per the images. Note: there is no balcony but the living room has doors that open up to views of the neighbourhood. No ocean views but a beautiful and comfortable apartment in Greenpoint right near shops and cafés! Wi-Fi was also great.