Leon was very responsive to messages and accommodated us due to a cancellation on his end. Very nice and helpful. However, I never met Leon, and was disappointed to find out upon arrival that I had simply booked a room at The Hyde. I was under the assumption that I would be booking a private residence in this hotel, not just a room. If I wanted to book a room at a hotel, I would have not used Airbnb. The front desk staff was not very welcoming or forthcoming with information, and parking was inconveniently tight, even with our economical vehicle. The room was very spacious, with mirrors everywhere and a large living area. We also enjoyed the sustainability aspect, as you are required to insert your room key into a box, to gain electricity access. When you leave your room and take your key, it shuts off.