Very disappointing - The flat was not clean and I found myself having to clean it as soon as we checked in. The host was sweet but their hosting skills were very different to what I have ever experienced before - Firstly, we arrived in Cape Town at 8:30am, I asked if we could check in early and was told we could only check in at 12pm - this was no problem and we kept busy till then - however at about 11:30 we were told we could only check in after 2pm. Then, when we finally arrived at the flat we experienced a bit of confusion with the parking attendant (not being from Cape Town we were not familiar with how the parking/payment system worked) - the hosts were standing right there on the road and instead of intervening and helping us they just watched! I then called on the cell phone number I had to see if they could come and help us (as there was no photo of the host on Airbnb or Whatsapp so I wasn't sure who they were). When the person standing right there answered her phone I was disappointed that they didn't offer to help us when they could clearly see we were confused and experiencing difficulty with the parking attendant. They also did not offer to help us with our luggage (we had quite a lot as my husband was ridding the Argus - 3 bags and a bicycle.) They could see we were struggling and walked straight past us.
They did not provide anything - no soap, only 1 toilet roll for our entire stay - it wasn't even a full roll - (when I asked where the spare rolls were I was told you have to buy them), 1 towel each with no replacements for 6 days, no tea, coffee or anything! They even told us that we had to buy our own electricity which I believe is completely ridiculous!
The flat is just off the road and therefore there was a lot of street noise. There was also no wifi and the toaster did not work.