The apartment was as per pictures, clean and neat. The no parking, although stated was a bit disappointing and there were a lot of beggars in the street. On our 3rd night out of 7, my father in law passed away and we had to fly to Johannesburg within an hour, we phoned sabata to inform her and told her we’ll be leaving and cancelling our trip (verbally). She informed us to leave the key on the table and lock up as it was 3 am at that time. They however did not advise us that if we don’t cancel with Airbnb no partial refund could be given which was poor communication and a deep lack of empathy on their parts. Disappointed.