Linda was very rude when we set off the alarm by mistake. The button is where a light switch is expected and not labelled as emergency. She accused out children of playing with the alarm and being naughty. She admitted that she has no knowledge of where the button is located. She also hung up on us without ending the call professionally when she didn’t know where we should leave the keys. She was very rude and impatient. We will only rent this house again if there is a different, accommodating and professional host.