My partner arrived a day earlier than me to ensure he could decorate for my arrival. However, he attempted to check in at the scheduled time and was unable to do so due to them still cleaning the apartment. He checked in 2 hours later, yet we were still charged as if he was able to check in regularly.
Then, my partner also sent me pictures of 2 blonde hairs on the bed before I had even arrived. The apartment was not very well cleaned up to our standards....
Also, the host didn’t really communicate well with us. The batteries in the remote went out and we asked for new ones. New ones were delivered the next day, but they didn’t match the remote. So, we had to wait another day for the batteries to be delivered. We went 2 days without access to the tv on our vacation.
Lastly, I’ve stayed with Airbnb extensively in the past and hosts have made an effort to check on me to see if I needed anything and that wasn’t done by our host. We didn’t feel valued or respected. The apartment itself was above a gym and next to a bar, so we dealt with a lot of noise and pounding. I wish this would’ve been included in the description....
The apartment was nice, but the lack of attention and consideration by the host made us want to stay elsewhere in the future. This is my honest feedback. Thanks.