While the unit itself is lovely and exactly as advertised, we did have several issues with the handling agents (Marc and Luke) whose communication was poor. Firstly, we had to contact them to learn check in details. Then, the incorrect keys were left, and our calls went unanswered when we tried to alert them. Luckily, we looked in the other units’ drop box and found the correct keys. Our first night the stove as it was broken. When we reported it the early the next morning, they asked us if we would open for the maintenance people. It took Luke until 1pm to give us their arrival time; sourcing the part and repair took until 4pm. Which means we could do nothing that day. Then, no power for over 12 hrs, and after several messages and over 20 phone calls to Luke he finally got a hold of the owner to resolve this. The owner offered us an extra night (which we declined) because she only found out about the issue so late. Needless to say we would only book through a host who is the owner now