Luigi is possibly the kindest host one could encounter. It was my first trip to Cape Town and I was coming in from Zimbabwe as part of my honeymoon. We now know Cape Town isn't as dangerous as the media makes it out to be - but then again - who really knows? So, we were checking in only at 1100pm when most stores were closed and my wife didn't feel comfortable venturing far out that late. We were consigned to cups of instant noodles upon our arrival in Cape Town but Luigi surprised us with two wonderful salads upon arrival. I think initiative is pretty uninitiative these days, but I think Luigi's service is to be applauded. You will never feel lost and out of place because Luigi will set up a whatsapp chat group where he is most active in responding with tips and troubleshooting guides. The unit is well stocked with daily toiletries and really, I don't know what more I can say. Trying is believing.