I have no words to thank as Douw and Petro have treated us. We had to cancel our trip to Cape Town, just at the time of catching the flight, because we did not have the family book necessary to enter with our son in South Africa. We lost our tickets, our family vacations, we were devastated. What was our surprise, when we explained our situation to Douw & Petro and despite having a strict cancellation policy, that we would have a the full payment back, since they did not want to add more suffering to our problem. We are incredibly grateful and we have no doubt that our next trip to Cape Town will undoubtedly be to Abalone Cottage.
Looking forward to meeting you next time