What an amazing experience! From the moment we booked until our late check out Liz and her staffer were at our disposal and always available. I had read this in other reviews, but didn't think much of it. Well, let me tell you, it was concierge service from the get go. Liz recommended a driver to pick us up for the airport and recommended where we shop for groceries. Our luggage was delayed and Liz made sure that our bags were delivered to our unit while we were out sightseeing. We were also able to have an early check in and a late check out which made it much easier for us. As to the unit itself... perfect! The location was within a few minutes walk of everything and we spent lots of time on the large patio enjoying the view of multi million dollar yachts. The unit is well appointed and very comfortable and definitely surpassed our expectations. I have already recommended it to a friend.