Barbel was very responsive and helpful prior to our arrival, and Dianne was very flexible in meeting us to let us in, and receive the keys when we left. The unit was as pictured - beautifully furnished and well equipped, very clean and well maintained, with a beautiful view. There are steps involved to reach the unit, and the bedrooms are on the upper floor. The only issue we had was the flight of stairs to the bedrooms, since they are (beautifully) finished with smooth tile which are slightly slippery, with no hand rail. My wife was uncomfortable on them, since she sometimes has balance issues. Given the evident level of care, I'd be surprised if this is not improved soon. Other than that, it's a lovely place in a great location at an attractive price, and I highly recommend it.