When I looked at everybody else’s reviews I had quite a good expectations until I’ve started communicating with ‘Scotty’. This person really made the stay terrible. Before check in I made a humble request, which was completely ignored at first until I had to mention it and kindly ask for him to reply, it was declined (completely understandable). 30 minutes after checking in the air-con started leaking, they would have probably fixed it by now but it was making puddles and I had to keep switching bowls under it. Then the internet went off. I brought these 2 issues up to him, he ignored the air-con problem (once again) and then replied to the internet issue saying he can’t do anything about it (which was probably true). The next day, I accidentally got locked out of the apartment (11am) and instantly tried to make with Scotty (phone calls and messages). It took him 4+ hours to reply! I was stranded outside the apartment for more than 4 hours, 30 minutes standing around in the building, 1h 30m in my car and then I decided to at least go somewhere comfortable where I can at least feel safer and enjoy my time, the V&A. I had to spend more than 2 hours there until I got a fix. Guess what it was not even Scotty who helped me get back into the apartment it was done through AirBnB support. After this Scotty proceeded to be disrespectful and misspelt my name which he has seen for 2+ days and is directly in-front of him in the messages section. I then told him that because of his inconsideration and disrespect I will not be checking out on time and will be staying the extra hours I was locked out without help. He replies in 6 minutes! Keep in mind, he has ignored issues and took over 4 hours to reply to his guest being locked out. He then tells me it’s my fault for losing the key which wasn’t the case, the key was in the apartment and the door locks automatically. Truly the apartment is great but if you are not keen on dealing with issues and a disrespectful host I recommend you look for another place. To add on Scotty did not only lack communication with me but it was a struggle for AirBnB to communicate with him too. Honestly for your own peace of mind and enjoyment, there are better places to spend your money at. Scotty, when you read this, just know you are the worst host I have seen on this app.