Sven was available during our stay, with very little information provided e.g like WiFi password. The apartment was not equipped as mentioned on his listing from “It has a heated pool” not once was the pool heated that runs on a solar energy for both hot water and electricity, the living room was very comfortable but the Indoor fireplace listed as one of the Amenities and shown on the photographs was not mentioned beforehand that we should provide our own wood if we are planning on using the fireplace or even explained to me how to use the fireplace guess it was off limits as there was no wood supplied as shown in the photographs. The beds was so hard, there was no hot water at all for the entire weekend and when I informed Sven he said the water runs off an solar energy system so if anyone shower for too long the next person won’t have warm water available, Saturday & Sunday morning I woke up early to be the first to shower came to the taps to open both taps was indicating cold water so now I had the figure out which tap for the warm water and which one is for the cold water, that me and my guest ended up showering the whole weekend in cold water and to make matters worse the shower drain was blocked when I informed Sven he said “I” the “GUEST” should open the drain pull out the hair and that way the water would flow smoothly through the drain, now because the drain was blocked the water ran all over out of the bathroom into the bedroom, there was no mop or any equipment to dry the floor and when I ask Sven once again for an mop or equipment to get the bedroom and bathroom floor dry he said he would get an mop and up until checkout Sven never supplier me with anything to dry the floor or as a host get the issue sorted, all he did was offer me and the guest an different pool to swim in Saturday afternoon. I’m not sure if I was judge by my race or the way I dressed but I would like to get answers as to why I got treated differently when I paid R14000 for my stay and couldn’t get a decent shower or wood supplier to use the fireplace or an heated pool and coffee that was suppose to be brought in the Friday evening never showed up. The WiFi password that was given on my request was only sent to me 4hours after check-inn only to be incorrect because host forgot he changed it .