The apartment is located close to the V&A and has beautiful views of the harbor. it was too cold to use the pool but we did use the patio in the evenings. Communication with Ami was good - we had a late arrival and she was there to meet us. However, the dryer was not working which was a problem for us since we had a week's worth of traveling clothes to wash. Ami brought us a drying rack but it was inconvenient to not have the dryer for 4 of us. Also, I was not expecting to have to pay extra for the internet connection. it was not much but should be noted that it is an extra cost. Overall, it was a nice stay and we enjoyed the convenience of being close the the waterfront and downtown and the wonderful views.