The host by the name of Raze, was initially very helpful and efficient. But once the booking was confirmed and the check in done, everything about her behavior changed. We were given two keys upon check in. One in person and the other key arrived hours later and was placed in the apartment’s mailbox. Upon checkout, we left one key with the cleaner and arranged with the same cleaner that we would place the remainder key card in the mailbox later that same evening, as we were continuing our stay on the same property.
I received a very rude message from Raze this afternoon around 16:20, demanding the key from us as if she was dealing with some criminals. I called her immediately to explain but she would not give me an opportunity to do so. She screamed and threatened to take action against us if the key was not returned immediately. Unfortunately, as explained to her cleaner, we would only be back at Harbour Bridge early evening.
Her behavior shocked and horrified us and despite the lovely unit, we will never ever make use of this booking facility in Cape Town ever again. In our opinion, Raze should not be allowed to deal with clients.