Great location, amazing house with all the amenities necessary for our stay. The kids really loved playing outdoors and had lots to play indoors too. Kim was a great host, we were welcomed with delicious coffee, biscuits and more which we truly appreciated. The communication with the host was good, however there were a few misunderstandings with the team. There were far too many people involved in the communication process and some staff lacked the skills to communicate effectively, especially when it comes to dealing with guests, a little empathy would have been welcome. Far too many robotic automatic messages/responses with no actual response to some of our messages. We were accused of taking 2 square pillows out of the property. That was very disappointing and we still feel very uncomfortable with the accusations after such a wonderful stay. Regardless, we thoroughly enjoyed our stay.