Charl always responded immediately. However, we were given one bath towel and a small hand towel for 2 people for 26 nights! When I complained we were then given more towels. There was no change of bedding either for our 26 night stay. When I asked I was then given a set. The airvent in the bathroom was filthy and caked with grime. There was one wine glass and just enough plates and bowls. We found that the kitchen equipment supplied was lacking.