I was travelling for more than 12 hours. I had booked the place for a week to get some much needed rest. Unfortunately, never got to see the place. The host give me instructions to access the building, but the access card and keys when not at safe box. I tried to contact the host, the host never replied to me or the air Bnb support. The host made me n wait for hours at reception and never responded to me. I had to find my own alternative place to stay. Never received an apology and clarity of want happened with situations. The host has terrible customer service and no urgency customers. BAD BUSINESS PRACTICE.