Gary and I didn't stay in touch as often as we should have. The week before we arrived, we had been assured that our requests for rooms and bed would be accommodated with no issue. Upon arrival, the house staff tried to put several families in one suite and didn't have the beds we requested. This did not make sense as our group was the only ones staying at the house that night. The host was not in-town upon our arrival. When our group pushed back, they did fix the issue and everyone's request was accommodated. However, this was not a great start to our vacation. Later, we had a discussion with Gary and he said to our group that he didn't have as many king sized beds as we requested and as many as advertised. To me, that's false advertising so beware.
Also, despite being listed as an amenity, breakfast is not included in the listed price and is available only at an extra cost. We did not find this out until we arrived. Keep that in mind before you book. Aside from the breakfast at the house, which is also not great quality, there are not many options around for eating spots. There is only one place that opens before 10am and that's the 24/7 bakery attached to the gas station at the end of the street. Admittedly, it has fresh coffee and fresh croissants starting at 7am which was worth the extra cost. If breakfast is your favorite meal, you'll be disappointed here.
Above all, the biggest issue we had was with his dog, which was on-site every day but never mentioned on the website as being there. It was not a concern until the dog tried to attack my daughter on day 2 of our stay after she tried to pet it. She had played with the dog on the first day with no issues but the dog is skittish and shy which makes for an unpredictable dog. The host claims that the dog is now banned from the house but before you book, I would reach out and double check if that is a concern to you.
Our group did have a sit down discussion with him when he returned to talk through all of our concerns but it didn't start out well as Gary became very defensive and seemed dismissive of our concerns. Especially about his dog trying to attack my daughter. After a member of our group diffused the tension, the conversation was much more amicable but it was too little too late at that point. Bottom line is that I will pay a bit extra for better hospitality and less stress on the V&A Waterfront and won't stay here again and won’t recommend it to anyone.