Johanna was great in getting back to us before our stay and making arrangements which was really appreciated.
Debbie and Mikayla are lovely and so friendly and gave us a full tour of the property and introduced us to Moses who is the live in gardener/security and baboon patrol.
It quickly became apparent that the pictures on the Airbnb listing were old and the property doesn’t look the same any more.
The garden and grounds of the villa really are stunning as are the views out the back, unfortunately the poorly maintained property does taint the stay for the price.
The day after we arrived the main fridge broke, lots of the food was spoilt (R8000). The fridge wasn’t fixed for the duration of our stay. But these things can happen and we understand that, but no real effort to sort it out or apologise.
One of the blinds in the master was broken and shut, we said it was fine but, the blind company came out and removed it without telling us and we went three nights with no blind which meant we didn’t sleep well. Another blind actually fell on our friend’s head when she tried to close it, luckily she was ok.
When we booked the cinema room was shown in the pictures as was the office. When we arrived we were told the cinema system was broken and not being fixed which was disappointing. This seems to be the theme of the villa, if something breaks it just gets left.
The jacuzzi is prominent in lots of pictures but it doesn’t work so we couldn’t use it. The listing should clearly state the jacuzzi doesn’t work. Similarly the sound system doesn’t work so Debbie supplied a small Bluetooth speak. The TVs around the house only work on DSTV, if you have an account or likewise Netflix or YouTube. This is pretty poor for a “luxurious” property.
No housekeeping included, again a surprise for the price having had that included in a lot cheaper and smaller properties. It’s is R400 per day for a cleaner.
Peacocks live on the property which we didn’t know about and one of our guests is scared of birds so not great. Given that they are all over outside the listing should advise people. Moses does his best to clean up after them but needless to say the terrace is normally quite messy from them.
There was dirt everywhere, broken glass on the kitchen floor which my partner almost stepped in. The furniture throughout the villa is stained and tatty. Maybe the furniture was luxurious when it was first put in but now it really isn’t. The master carpet is stained along with the chaise lounge which was so stained all over you wouldn’t want to sit on it at all. Cabinets have missing door handles, trims are broken, bathroom windows can’t be closed, the list goes on. To top it all off we found a bag with what we suspect was a previous guests items they left including dirty underwear.
Debbie and Mikayla did respond quickly in trying to assist with all the issues we had which helped but unfortunately they couldn’t resolve everything.
I could go on and on but it is simple to say that there is no care going into this property. We wouldn’t stay here again or recommend it. If you are looking at the pictures and thinking it’s amazing, it is but also it is tatty and poorly maintained. It could be so amazing if the owner actually maintained it and fixed everything.