Katherine and Jacques were awesome in communicating up to the arrival and through the time there. We were traveling from seattle and were in the air for 20hrs. We arrived at 11pm they met us and Katherine was able to book a hair dresser for us for the next morning as we couldn't reach a salon since we were in the air the night before. The cottage was a lovely welcoming sanctuary compared to the airplane seats we had to just endure. It's a lovely place with lovely hosts. We'd come back again.