We were able to pick up the keys late at night and during the day there is an office just 2 doors down. The apartment is beautiful! safe, calm and very clean. Enormous bedroom with lots of hanging space, fresh fluffy towels, crisp bed linen and a super bath. Lovely kitchen and lounge area and two balconies as well as a parking garage. The rooftop deck has stunning views with sun-loungers and BBQ area. Wifi was included. The area is perfect with a great cafe on the corner and supermarkets, bars etc around the corner. Highly recommend this apartment and my Cape Town colleagues all intend to book with Lloyd for their families and friends when they're in town after seeing where we stayed!