When we initially arrived the host did not have our keys ready. Which is understandable but it showed a lack of preparation even though we communicated with them before hand the general time that we would arrive. Everything was good for the most part until the very end whwn we threw a small gathering. We were told by a LaStay representative that it was fine for us to have a small gathering as long as we were quiet. We were than told by the security that we were misinformed and that we were supposed to inform them before hand and give them a guest list with each individuals name. The security threatened to put us out due to the misunderstanding. We than later talked to the host directly to explain the situation. The representative who we talked to over the phone was extremely rude not only to me but to my fiances mother. I've been to Airbnbs around the world and I've never dealt with someone so ill-mannered and disrespectful. The next morning we were unaware that were supposed to leave at 11am and at 1045am was informed by her over the phone that she wanted us out and did not care if we weren't ready. I tried to calm her down by apologizing and explaining the mishap but she continued to repeat 11 over and over again. She also laughed when we asked if we could get a hour extension. Luckily the representative who was physically there worked with us and treated us with care and respect. I recommend that woman be fired or punished and some shape form or fashion.