I’m guessing I was a bit blind sided to the previous reviews due to the perfect location. I ended up moving out a day early to move to another place.
There was a self check in that didn’t work due to a rusted locker box not possible to open. I was not able to reach the host for a long time and they didn’t fix this before I left which made the check out struggleful as I couldn’t just leave the key. I noticed parts of the listening were broken and that the ceiling lamps didn’t work in either of the bedrooms or in the master bathroom. The headboard in one of the rooms are burned, they should exchange those lamps to avoid a fire.
A manager came to the apartment with the locksmith (yes - the gate key broke and I had to pay the full fee for the lock smith even though it was the second time I opened the gate and I did not use any violence) and he joined me into the apartment and took photos of the amenities, my number and was gonna arrange for the lights to be fixed but he never reached out to me (until I had moved out, saying it’s “huge shame you are leaving already, I'd have loved to meet over coffee or lunch sometime” which I think is highly inappropriate, especially considering he had access to the apartment all my stay). He said he’ll look into how to also sort the door, headboard, sofa, TV table and TV - but that it may not be possible to sort during my stay which I understand as it’s bigger issues.
For future guests I think the main issues are the problem to check in (not fun waiting outside in cape town for hours before getting help), that they don’t answer the phone number available via air bnb which was stressful when I was both not able to check in but also when I got locked in from the key breaking. And that it seems to be so many different people involved with the listening that it’s hard to know who’s responsible for helping out. Think I’ve spoken to 3-4 different people per phone and met 2 different people IRL. It would be nice to have some kind of contact that you feel you can trust/get help from.
I reported all this including images to air bnb.