Our stay was less than satisfactory this time around which is a great disappointment.
Upon arrival the room was not ready. We arrived at 3pm, the agreed check in time and when we entered the room, house keeping had left all their belongings lying around. We had to wait for the lady cleaning to come and fetch her things before we could settle into the space. The cleaner also forgot to clean under the bed before our arrival, and it was left dusty and dirty with someone else’s rubbish.
On top of this the switch that controls the power to the stove and oven was still broken. This is an issue that I pointed out during our last stay in the same room on the 19th of March. It shows that you take little regard in reviews from customers and have made no effort to upkeep the space.
While trying to get the stove to work the switch broke completely and the power for the entire apartment blew; this could have dangerously shocked someone and caused bodily harm. We then had to wait around for 2 hours to facilitate an electrician who lucky was able to fix the problem. This is completely unacceptable as you are offering a service of convenience and we experienced only hassle and stress. It is not your customers job to make time for the apartments upkeep and we will therefore not be staying here again.
It would also be helpful to have a direct line to management as we had to speak to 6 different people to fix the problem. I do however appreciate the professionalism or Terrance in dealing with the situation.