Rachel met us on arrival and first impression was "Wow what a lovely , bubbly friendly lady".
The apartment itself is fantastic and as somebody mentioned in a previous review the pictures do not do it justice at all. there is everything you will need for your stay, Rachel had asked us before arrival what kind of bread and wine would we like to have on arrival, so that evening we had fizz on the balcony just kicking back and people watching!
We never needed to contact Rachel at all over the two weeks that were there but she kept in touch j just to make sure we were ok and not having any issues which we weren't. Her partner Craig is on hand (a tourist guide of many years) if there any questions you need help with.
The surrounding area and Cape Town itself has so much to offer you will never be bored. We did a couple of tours around the local Winelands and we had immense fun (wineflies.co.za).
We will be returning there next year as we had such good fun and made some very happy memories.