Earlier check-in requested and denied hours later. Parking is a mess we had to call for someone to come open the gate. Incorrect signage to enter the building, the security guard from the restaurant next door showed us where to go. We returned from dinner the night and found roaches everywhere in the room. In our clothing, shoes, the fridge, everywhere. I immediately sent a message to the hosts requesting a refund. I received a response the next afternoon that we would be moved to a different room that was all they could do. This room was fine but do not stay in 505. I went to get something the next morning in the old room after the cleaner had cleaned, yet all the roaches that I killed 2 nights ago were still there. Staff was friendly and helpful and room looked like the pictures but the cleanliness was very very poor.