We were so looking forward to returning home to South Africa for a visit in Cape Town where I grew up and while I do appreciate Marius helping, the fact is nothing we asked for / was advertised was true.
We had read a few reviews here on AirBNB before we arrived about the cleanliness, we thought maybe some were just bitter and thought we'd give it a shot. We especially messaged the hosts about this and asked for them to please make sure the property was clean and that the aircon would be available as we were coming during the peak of summer.
What we found was an extremely filthy flat, grime all over the counters and floors, mould build up in the silicon of the shower and skirting was filthy. I don't believe the bin had ever been washed and had a terrible odour coming from it. The place basically felt dirty and uncomfortable to live in.
After mentioning to Marius, he made sure to get the place cleaned the next day which I really do appreciate. However, the floor still remained filthy which I was informed is due to the highway pollution. He apologised and left us wine.
On the second day, the aircon had started leaking on the couch and we didn't want it damaging it further so had to leave it off with a mug to collect the drops of water which we had to keep emptying. The hosts did offer to have someone come and sort it out but after having had cleaners the day before we didn't want more strangers coming in while we were not at home.
Our breaking point was a cockroach crawling along the floor on our third or fourth night of our 10 night stay when we finally managed to get the remainder of our money back and checked out the next morning.
I really appreciate all your help, Marius, but the fact that Thinus didn't own up or apologise for anything and rather decided to find excuses for example the cockroach we discovered which he, instead of apologising, chose to say it looked more like a grasshopper to him. overall a really disappointing stay which made the start of our holiday really horrible.
- Multiple lights out in each room were out.
- Floor remained filthy after being cleaned, which I now understand may have been from the fumes from the highway outside - maybe a warning for future guests.
- 2 hand sized towels for 10 day stay
- 2 toilet rolls
- Barely coffee and milk
- Aircon and cleanliness was the main ask and was stressing the importance before moving in and neither followed through.
- Half of the washing line is missing
- There’s just so many cons and so little pros
Very disappointing but I hope you can fix this as the place has real potential, besides the fact that it's off the highway and the location isn't great at all.