Extremely quick response on the reservation. The apartment is beautiful and in an amazing location. Beautiful views of Table Mountain every day. Absolutely wonderful apartment; the beds were SO comfortable! Working thru the rental company wasn't ideal. The extra R250 fee for arriving late was an unexpected expense (that should really be clear on the Airbnb listing), though the woman from the rental company who did the check-in was great. The rental company also required us to go into a conference call to fix the internet, fumigated the flat while we were there, and never provided the appropriate keys to open the gate or front door (the guards constantly had to let us in) - not exactly the epitome of a worry-free holiday. They were all minor inconveniences, so we didn't mind terribly but if you're looking for a truly hands-off experience, just keep in mind what it's like working with a rental company.