We were airbnb first timers and did not exactly know what to expect. Everything went very easy and we had a fantastic week. Though we did not really need Jon or any help, we are sure we could have asked him and he would have given us any support we needed. Communication was great. Flexibility was great (checking in/out).
We came with our kids and they liked the place. For us, it was important to get an easy start into the the day i.e. have an extended breakfast and then spend the rest of the day somewhere in the region and come home late after a long day - feeling home. And it was exactly like that.