This is my first shocking experience on airbnb, While there are many positive reviews on this apartment which is why I booked it. it is absolutely not safe for young kids as stated and the area itself is not one I would feel comfortable driving at night with 5 year old twins, While the building seems safe the drive may not be.
We went to check in and realized it would not be a good fit for the type of guests we are, the kids and my elderly father.
I am aware of the refund policy but this was a booking done at the very last minute, and therefore nothing was really lost.
Before leaving yesterday, we were told we will find some solution where we will all be happy and all of a sudden this morning they are using their no refund policy against me.
sometimes in life things happen, and you get to choose how you respond, we were met with false words and a hard heart.
I have talked airbnb for help.