I had the most horrible check-in ever in my life with these people. They lack communication skills. After I made my reservation, I sent them a message on the airb&b chat box, and they didn’t respond for several hours. I told the lady I spoke with I wanted an early check-in because I had an appointment and would only return to the apartment late. She told me the key would be kept in the lock box and I could pick it up once I was there. Only to get there. There was no key. I tried communicating with them on the phone, and the numbers were not connecting. I waited more than an hour for someone to finally meet me there. He was so drunk that he couldn’t even apologize. His response was for me to take it up with the company.