Hi
We were very disappointed and tried to cancel but we got no response. Also our budget didn't allow for us to just abandon the place and look for better accommodation. We were there for 5 nights.
Firstly the location is not the best, which is not reflected in the pictures. All you see on the advert is beautiful breathtaking views. There is also an informal settlement next to the apartments.
The GPS could not locate us to the apartment as the exit and entrance are on different roads. We had to stop a few times to ask for directions.
The apartment is very small compared to what you see on the pictures. The parking is just as tiny, we struggled to park as we had a bigger car. None of those things were communicated to us. You need a very small car to get in and out of that parking. Something like a Renault kwid or Hyundai i10.
The apartment was dusty and it appeared that it was not in use for some time. The freezer was also dirty. The balcony was filled with bird poo which had dried up indicating that it was not cleaned in the while. The balcony floor was also dirty.
Upon arrival there was a welcome note which said there was coffee and rusks for us to enjoy the South African way. There were no rusks only coffee.
The WIFI wasn't working as well, we rebooted it more than once. Our devices couldn't pick up the name.