Bertina was a lifesaver on this one. I booked this at the very last minute for my cousin and his wife who had issues with the home they were meant to move into that evening. Not only was Bertina very prompt with her responses, I was able to collect the keys within an hour of confirming the booking. I didn't get to meet Bertina, but she arranged for me to collect the keys from Zuki who met me with the brightest smile and showed me around. The photos were completely accurate! The apartment was clean, peaceful, spacious balcony with awesome views and conveniently located. The guests who stayed loved it so much they stayed an extra day. Highly recommend this place!