We have decided to book this Airbnb for a lengthy two week stay, I needed things to be comfortable from the get-go. We did inform them that we will be checking in 30 minutes earlier, which was received promptly. Upon check-in however, all the staff seemed frazzled and very much in a hurry. We weren’t shown any amenities, Wi-Fi, laundry etc. We then discovered a few annoyances within 30 minutes of arriving. Firstly, we booked this Airbnb specifically for the washing machine and dryer, but sadly the dryer was out of order. This appears to have been noted by the supervisor (without mentioning anything to us), who later admitted that it works intermittently. The dryer was then replaced during the course of the first week (which we as paying guests should never have to navigate). There were also forgotten towels in the washing machine and our own clean towels were only brought around much later that afternoon. When wanting to prepare ourselves a bit of lunch, all the crockery was dirty, even pulling out a cheese grater, completely unwashed, from the cupboard. The cookware were in such a bad state, we had to request for this to be replaced. One tiny little pot, barely big enough to boil an egg in and severely aged pans were unacceptable for the asking price. Then upon wanting to wash my hands in the bathroom, the soap dispenser provided, was completely empty. I then inquired about this, and all I was told was that they only provide small complementary soap bars. Why is there a dispenser then? This leads to a very confusing and frustrating experience, especially for a 2 week stay. The bathroom stank of drain. The shower drain is completely blocked. We had asked the supervisor to come and have a look, which he did, but only seemed to have poured a bit of boiling water down the drain. Obviously to no avail. Something that they obviously couldn’t help, was the noise of a nearby sports ground. This made for very frustrating afternoons and early evenings, every single day.
We were provided with 2 toilet rolls for the whole 2 week stay and had to buy at our own expense to see us through.
When complaining to the owner, he apologised and said he would relook at the rate we had paid as compensation, nothing has come of that.
We would have been better off booking a hotel instead.