Willem was very prompt in responding to questions and ensured that he was there when we checked in. The flat is very neat. It is in a great location and is very secure. There is 24 hours concierge on the ground floor of the hotel where this flat is located also the lifts of the flat only operate if you have the key fob. Also there are nice restaurants and malls just next door. The area where this flat is located also seemed very safe.