There was nothing wrong with anything, in fact the pillows were the best I have ever had in a hotel room, and my own are Granny Goose. We had to ask for a kettle, not serious.
There could have been a tad more effort re the fact it was Christmas Day. We probably disturbed some guests as we were unwell and coughed a lot, sorry. Cottages need a paint, the only small problem. A little impersonal. Had no contact with Michelle per se