Let me first start by saying the pictures are accurate as far as the listing is concerned. The unit is nicely decorated and the private balcony with a pool is a plus. With that being said, everything else from there is downhill. At check-in the gentleman who checked us in had no idea how to operate any of the electronics (Cable TV, Bluetooth Speakers, etc) in the house. When asked for assistance his response was, "I don't know. I only count the cutlery". That should have been a red flag. Once I figured out how to operate the equipment I learned that the DSTv (cable) does not work. When I raised this with the manager we went through a number of troubleshooting steps, via text message, still no resolution. Following that, I learned that in order to get in and out of the building you would need a key. While I understand from a safety standpoint it makes sense, this should have been communicated upfront. It was a MAJOR inconvenience sharing a set of keys between 5 people. Again, this should be communicated upfront so that guests can plan properly.
During our stay the pool was never cleaned, although we were told it would be, no one ever came to clean, so we couldn't use it. The fridge never worked, it emitted a very disgusting odor. Imagine renting a unit for 10 days and not having any use of the fridge. In addition, there was flooding in the kitchen. I sent pictures and videos to the manager, but the issue was never addressed! All in all, I would not recommend this unit for a group - possibly for a solo travel or a couple, but if you are a group I would not advise because of the issue with getting in and out of the unit. If you don't mind a lack of professionalism and responsiveness from the host, then the location is great as it is central to Cape Town CBD.