Please stay away from ERNA'S PLACE. She doesn't have the interest of guests at heart. Nice pictures on her profile. That's where it ends. It'salmost impossible opening the windows or door giving access to balcony, because a constant wind blowing at terrible speeds from ocean. The building was erected in 1980's and its very old and outdated. Only one lift operational for almost 12 floors. The second lift was always out of order. Strand area is very hot and the building doesn't provide airconditioner or even wifi. Erna is based in UK and only interested in money. She was very rude during a conversation, when I informed her my SUV couldn't fit in the small garage and I left because nobody contacted me to address my concerns. Her manager and his wife are very very unprofessional. They didn't even reply to urgent telephonic messages for help. I had to contact Airbnb team to intervene. The AIRBNB consultant and I agreed it's better to leave the apartment the following day at 10h00 because we were unable to contact Erna or her manager over a 24 hour period, to collect the keys of their apartment. I eventually left almost two hours later the following day and couldn't get anybody to collect the keys. I left messages with Erna every ten minutes and even called the manager on phone. No response was received. I asked Airbnb again for assistance because I had to leave the building. I left building eventually. Erna is now refusing to refund me for the nights I didn't spend at her establishment. All messages to Erna and her manager was ignored over 24hours period. I kept the helpline of AIRBNB informed of every step. When I left the apartment building, nobody was anywhere to collect the keys. I eventually left key with a cleaner, Sarah, who knew Deon, the manager. I requested her to give keys to Deon. I obviously took pictures of the inside of the apartment just before I left. This was to protect myself and also have evidence everything was in order left when I left. Please stay away from Ernas Place.