Matthew was a great host and the house/simons town is beyond incredible. That being said, we had significant issues with the internet (we were supposed to be there for multiple months working remotely which was not possible) and load shedding (out of their control, but was difficult not having any warning or being prepared to not have power sometimes 6-8 hours/day, especially with a kid at home). I believe Matthew did everything he could to make this work for us and his efforts were not unnoticed. I can confidently say the house has more accommodations than when we arrived to make this less of a burden for future renters.
However, we ended up having an encounter with bugs that led to us having to checkout early. We tried to request a copy of the pest report and offered to cover the cost of fumigation so we could continue our trip (again, the house and town are great and we were finally in a decent spot with the wifi/power). This resulted in a pretty nightmare situation, which I do believe fell more on Airbnb and the owner of the house (not the host) and us having to leave early. We're still dealing with the response from that which has been disheartening as a family who's tried to be civil and accommodating to things outside of all of our control.
Anyways, despite the issues, i loved the house too much to give it less than a 3. I genuinely wanted to negotiate a year long lease before the fall out from the bug situation. Happy to assume this was a one-off bad experience, made worse by airbnb, and other people would be lucky to stay here.