DO NOT RECOMMEND!
GOOD:
The apartment decor is beautiful.
Due to several large windows, you get various views of Table Mountain.
Members of the cleaning staff stop by each day to tidy up and remove the trash.
The bed is large and very comfortable.
BAD:
There are ROACHES in the apartment. During my very short stay they were primarily in the kitchen.
I immediately reported the issue to the host at ~ 2:15 pm.
Although a cleaning lady arrived 2 minutes later, her suggestion to fumigate wouldn’t take place for almost 2 more days - which was unacceptable. No other options were offered.
The host (Charmaine) did not personally reply back for to my initial outreach for 8 hours which made it ~ 10:30 pm.
She told me a member of her cleaning staff was responsible for “…managing the apartments…” - thus placing blame on someone else for the pest issues.
UGLY:
The host (Charmaine) invalidated my experience by telling me that no one had ever reported this issue and that it could be backed up by the large number of reviews.
The host (Charmaine) used insults, lies, bullying and scare tactics.
Made statements such as, …"I don’t feel I owe you any refund…” AND ”you are not going to die.” AND “This is not a problem. If you about to go into cardiac arrest I’ll transfer you to another flat.”
Failed to apologize and take responsibility for the issue.
Only became less aggressive after I shared that I had photos and videos to back up my claim.
In short: Although the host may lie once again and attempt to retaliate, I feel it's important to tell the truth. This was the WORST Airbnb experience I’ve ever had. I DO NOT recommend staying here at ALL. I also DO NOT recommend staying at ANY of Charmaine’s rentals. I left the apartment as quickly as possible. Everything was reported to Airbnb and I received a refund.