This is my second stay and it was nice to be remembered!
After I unfortunately had a terrible night, with minimal sleep, (due to mozzies, an aircon not working and the maintenance team having left upturned plastic under a leaking aircon, which made a constant loud drip noise all night, torture tacics! lol) Nicol was incredibly apologetic, offered to compensate me immediately and gave me a free breakfast and didn't charge me to iron my pants.
Things don't always go according to plan and it was nice to have my concerns acknowledged and dealt with so sweetly.
Still a great place, in a great location and great value for money, I will be back.