On arrival there was no one to meet us and provide us keys to the apartment, we struggled to get a hold of anyone and when we finally got a hold of someone and we only received our keys an hour later than the time that was arranged. When we received the keys and tags we wanted to access the private parking to take our bags to the apartment only to find out the tag we received only works for the apartment and not for the private parking. We struggled again to get a hold of someone and only received the tag for the private parking an hour later.