Very unfortunate :(
The customer experience we had was not great, and was not well resolved.
The check in was terrible. The guy was late to meet us, and then brought the wrong keys, which we then had to drive into town to pick up the keys, which made us late to drop our aunt at the airport, and then spoiled our groceries.
The place was not properly stocked and didn't look the way it did in the pictures. There was only one frying pan that's mangled and all scratched up. Only 1 roll of toilet paper, no paper towels, no pillows on the couch, not enough glasses etc.
The couch was clearly stained and the bed is hard with hard springs to lay on.
We tried to contact propr to bring more supplies, they didn't come when they said they would and then when we VERY CLEARLY expressed to NOT enter the Airbnb while we aren't there... they did anyways which a huge violation of privacy.
They never brought the pillows or frying pan.
Additionally they also asked us if it was ok to have a viewing for potential buyers while we were there. We agreed as they compensated us but then had several instead of just one.
The place is gorgeous and well located for sure. But the experience could have been much better. The owner doesn't seem to care, he leaves it to this property management company.
Overall, if these issues were fixed, we would stay again.