We booked a 2 bed apartment 120m2 with view of stadium.
No host on check-in, even though we informed the host we running late.
On arrival, security checked us in to 1 bed flat with not even a sleeper couch.
The washing machine was running with dirty towels, amenities stock for other apartments was stored in the kitchen and the bathroom cupboards was stocked with other apartments laundry linen.
The bathroom was set for 1 person.
And our view was onto a secluded car parking.
It looked more like a store.
We with 2 kids just came back from the rugby at the CPT Stadium. We were tired.
Only Once I complained to the host, did he appologise and said they did a double booking for the innitial apartment. (how?)
He did offer an alternate 2 bed flat....but only after the fact. And an additional comp night.
We declined as we did not want to drive a uber late night in the city with kids.
But why were we not moved initially.
I got a refund. And the comp offer was declined.
Take care.