Exceptional. I was somewhat nervous to book a room with no previous reviews ( the hostess is new to the hospitality industry) but had little choice since it was almost a last minute booking. Pleasantly surprised is an understatement to the experience we had. Anne is a gracious host who went out of her way to help us with every request. The room is very elegant and beautifully furnished and I really felt at home. Without any doubt Palmboom Loft will be my destination of choice when I visit Newlands /Claremont/ Rondebosch again. Thank you Anne