There was no flexibility with storing bags before check in at 3 pm- if you are coming in from a long flight- this is a major inconvenience. The listing inaccurately listed a workspace & dryer - there was neither. The host lacked accountability - instead threatened and attempted to cancel my reservation instead of honoring a partial refund. With airbnb support , i was able to transfer units with another host- throughout that time , the host erratically texted me on app and personal number. although i had communicated that direct communication was no longer desired since support stepped in to resolve. The host deleted the amenities missing and mocked the 30% request for a partial refund - said it was the cost of a new dryer - but did not think to actually buy it. The cleaning staff and security were kind & helpful and apparently already aware of the issues with this particular host. Overall, a headache - do not recommend. There’s other hosts available in the same building .