The flat is absolutely great and just as described, we felt very safe, its very clean and with everything you need for a short or long stay
Francis was amazing communicating with us promptly and she gave us some great tips for coffee shops and restaurants (both in the welcome pack and via text - very thoughtful)
The only thing I would recommend to visitors not used to Cape Town, is to Uber everywhere you go, even if it’s a couple of blocks away. We were approached by beggars every time we would step out of the building (scary and intimidating).
Cape Town is amazing though definitely a must see city.