Terrible experience, let me explain:
The host did not include a second set of keys. After repeatedly stating the keys were delivered we ended up being locked out and sleeping in the lobby.
Furthermore, all the powersockets in the apartment were broken and were only fixed the last day. This meant we had to charge our tech in the lobby of the appartement which isn’t safe.
To top this off, there was a robbery at knife point at the front of the appartement at 9am, which is t the host fault, but it underlines the necessity to take action on solving the problems above.
Terrible communication and I feel Kim shouldn’t be in the business.
Contacted AirBnB with my complaint and awaiting response.