Whole experience awful from start to finish due to failings of the management company.
- Told we'd get a 4th floor room prior to booking and got a room on the 2nd at check-in, and later told they were never able to guarantee a particular room
- Shortage of room keycards: 2 of us had to share a single card for most of the trip. Cards typically stop working on a daily basis - be ready for daily trips to front desk to sort it out
- Security procedures insufficient and security staff impossible to reach by phone
- The use of the space in apartment's living room was unimaginative and suboptimal, sofa was extremely uncomfortable.
- Restaurant on the ground floor hosts very rowdy parties until 10:30pm on Sundays
- Were told we'd get a bottle of wine to compensate us for our experience: came 4 days later, only after we chased it up multiple times
- Forgot a bag with valuables at check-out and this was never reported to us. Later told to collect it, but were sent the wrong location