This apartment was falsely advertised and further more was confirmed falsely after the booking was made.
Upon arrival we were expecting to be booked into the 5th floor apartment with a view.
Receptionist was very polite and told us to contact Megan(scotty)
Megan was very rude and unprofessional. Her solution to the problem was to cancel and take a refund but as you are aware Cape Town is a tourist city and booking accommodation at 17:00 is nearly impossible. The other option was to take the room that was not advertised or payed for.
Megan then proceeded to make us stand and wait in reception for 2hours while she said she is working on a solution but still did not offer any new solution
The room advertised and reviews written were amazing and it seemed like value for money.
Airbnb contact centre were very helpful to suggest an alternative last minute booking and made sure we got a refund
Please be warned about this listing.