I never stayed at this place.
When we arrived by check in the apartment was far from done - it’s ok, that can happen.
The door handle was slightly broken and the keys were not in the apartment. The host did not know where they were and was going to contact previous guests and get back to me. This was at 2.25pm. Almost 6h later, by 8.15pm, I still hadn’t heard back and booked another place while still possible. I would not be comfortable staying in a place where someone else (unknown who) had the keys - even if a previous guest (I don’t know them). The 24/7 security guard let me into the building without a word - which could’ve been the case with anyone (eg someone with keys). It was a matter of safety, but unfortunately I didn’t find the hosts helpful or communicative at all after this.
Before check in the communication was good and polite, but my whole experience was not good as I had to contact AirBnB to even get a reply, not to talk about a refund for a place where I never stayed out of safety reasons.
I’m sure this place is usually good. Unfortunately when something wasn’t as it should, the hosts stopped communicating to the extent where I had to contact AirBnB for any help at all.
The apartment is big, but looks much better in the photos.