Overall, our stay with Propr was marred due to a severe lack of communicaiton and customer service. Despite initially liking our unit, we quickly realized that the bed was broken (bed slats holding the mattress were missing causing the bed to be slanted/indented) and the shower door did not shut, which meant that the entire bathroom would get flooded whenever we used it.
Despite contacting Propr promptly, and telling them about the extenuating circumstances (i.e. we did not have a bed to sleep on and couldn’t use the shower), we did not get much help. They were slow to respond (up to 4-5 hours) & unwilling to refund us or change our room even though many other units managed by Propr were available at the time. Propr did send a maintenance person but they could not fix the issues and instead left the bathroom dirty, which added to the frustration.
We had to find alternative acccommodation last minute & contact AirBnb to eventually get some of our money back after 2 days of struggle.