Our hosts communicated early and often and always effectively. Even arranged for us to be picked up and brought back to the airport. Flexible on early arrival and late check-out times. Very nice folks who couldn't be more helpful or accommodating, even stocked the fridge. Their house lived up to expectations--clean, open flooring and everything worked the way it was supposed to, although probably a little smaller than the pictures indicated, but that's always the way (e.g., pool is 10x10 feet). Only negatives were out of their control--(1) the winds are severe in summertime in Cape Town, so you may think the roof is going to blow off at night; (2) CT may be safer than Joburg, but it's still more dangerous than the safari we took to Kruger, so be extra careful if you go out at night. On the plus side, the house is super locked-up, Camps Bay is a beautiful hillside neighborhood, everything's close by including the beach, churches and many good restaurants (e.g., Codfather for sushi and fish, Col-Cacchio for pasta and pizza). And the 12 Apostles is a breathtaking backdrop. I'd certainly recommend staying there to my travel-savvy friends.