Unfortunately our trip never started and we luckily found a lovely place elsewhere at the last minute. Maybe because Helle and Kim together manage 61 listings, they cant give the personal attention to customers like airbnb offers. We arrived late afternoon, and my father who struggles to walk, my mom, daughter, finally found the apartment, dragged our suitcases from the parking garage to the 15th or so floor, only to be greeted by a filthy, uncleaned apartment. Alcohol bottles everywhere, used covid masks, bedding strewn all over the place. We called the hosts number as listed and no answer. We filed a complaint with an hours notice to the host as provided by airbnb. No response. It eventually took 4 and half hours to be sorted out. Helle and Kim were told by Airbnb to then cancel, we received a refund and a coupon. The hosts never contacted us until I wrote a personal, unimpressed message. Personal advice, choose hosts that are actually hosting you, where you know they are at hand to help.