Let me start by saying that the apartment itself is great. Good size, great location. From there it goes a bit downhill. There is a washing machine, but it's pretty useless without any powder - when travelling, as I'm sure you can relate, I don't travel with a box of washing detergent and shouldn't be expected to buy any for the short time staying there. No hand soap in the dispenser in the bathroom - why put it there if there is no soap in it - again, am I supposed to supply that?? Empty salt and pepper cellars and only a little box of milk. Not even a box of tissues! My husband and I travel a lot and often use AirBnb/Airstay and the standard of personal touch is usually much higher. Things just seemed very disorganised. Our air con also broke - water was dripping everywhere. For this we were offered another apartment, but we only had 2 nights left and didn't want the upheaval so Andre kindly went and bought us a fan and set it up. Also there were only 3 hangers in the 2 bedroomed apartment - after complaining about this, it was sorted out the following day. The hair dryer they supplied had a plug that did not fit ANY of the sockets! Thank goodness we travel with adaptors! The sponge for the kitchen was so old and dirty and the tea towel smelled so bad. Again after complaining about this, a new sponge and tea towel were delivered.