Ryan was available by message but it was his mother Gill who greated me and answered all of my requests during my stay. She was very nice, always available, made sure I had everything I needed. The little things such as coffee, tea, milk, juice and even a bottle of wine and a few chocolates was provided, which is always nice when you arrive somewhere. Gill is a kind person, I could see that in the way she kindly talked to the cleaning lady who worked for her. She made my stay in Cape Town even better, thank you ;-)