My rating, which is low for me, is based on two serious shortcomings with the management company, Propr. (1) The check in instructions were incorrect. There are 3 doors/gates to get through to enter the place and the instructions for two of them (which key to use, which lock to use, how to get the door/gate open) were wrong. (2) Cape Town has regular power shut offs and the listing said there was a UPS backup for wifi access. This was not true. In my second week this was starting to affect my work and I contacted Propr. After first telling me there was a UPS, they agreed there wasn't and said they would get one and asked me for permission to enter the apartment to install it. I agreed and that was the last I heard from them. A week later I asked about the UPS when I checked out, to make sure I wasn't mistaken, and got a note saying it turned out they didn't have one. I loved the place, but the service and quality control was really bad.