APPALLING hygiene and poor communication.
The unit is lovely and in a fantastic location.
However, we were not impressed by the service and poor communication.
It was truly disappointing that for our 7 day stay, your cleaning company only provided one set of towels. My Wife and l are doctors and we take our health and hygiene seriously.
We travel a lot for work and our vacations. We were immensely appalled that we were expected to use only that one set for a week. Bear in mind, we did not have a washing machine in the unit.
The communication with both Primrose and Scott was disheartening. I tried to communicate with them on multiple occasions. When I was told by Primrose that they would organise the cleaning company to come in and drop off towels, no one did.
I tried to communicate this with Primrose and Scott and none of them responded until it was the day before our check out. Guess what they asked? Do we wish to extend our stay?
It was truly unfortunate for them because my wife and I had decided to extend our stay for a few days longer. It was a unanimous agreement that we stay at another Airbnb in Green Point (A street away, with a view of the V&A and similarly priced). We did not want to deal with having no towels and being ignored by our hosts any further.
We had no issues with the WiFi.
Guys, there are many other fantastic units in the Green Point area. Avoid this one. It’s not worth it (unless you do not mind travelling with an extra set of bath towels or washing machine).