This is the first time I've had to leave a negative review on airbnb. The room matched the images, was clean and neat. However the location and check-in were terrible. Communication was not accurate and I arrived at the wrong place. The area was not safe or convenient. And Check in was horrendous, I arranged for a very late check-in and was told the keys would be left at reception, there was only a security guard there how was rude and quite dismissive. He repeated said he knows nothing about the airbnb accommodation, doesn't know who Lili is and that he didn't receive any keys. Even after offering the reservation number. Almost half an hour later did he change his mind, ask me my name again and what this address is and then hand over the keys. It was late, I was worried and very upset. The room does match the images and was very clean and neat but I would not stay here again.