Make sure you set an appointment in advance for check in time. It is operated by a management company and they can get busy causing delays should you arrive without an appointment. I was not made aware of this issue until I arrived, due to internet challenges (very slow) in Cape Town. I requested and early check in and i stead was not let in until an hour after the posted entry time. In fairness to them, part of the problem was the slow internet service I received by my carrier. Once we did connect the employees assisting me were wonderful. I understand this was partly on me, just advising future guests of a potential issue should they have similar (slow or absent) internet connectivity.