Fast response and very understanding when it came to meeting us at a delayed time! He was more than friendly in greeting us and saying goodbye. The flat was gorgeous and pristine in terms of cleanliness, besides a bit of a dirt mark on the sheets when we arrived. The flat does get a bit hot in the mornings, so I suggest opening up the windows and using the fan provided, though ask Athini if you can have a converter because we could not find any that night. My boyfriend and I only stayed for the night into the late morning, but it was a beautiful house that I would highly recommend!