Check in as well was a bit of a miss. The address that is given is the same as an office park across the road and the GPS takes you to the office park as this is the address it recognizes. Nobody at the office park knows who Craig is or that there he has apartments to let. I panicked a little as I thought I had been scammed. I had arrived at the given address and had security telling me there are no apartments there. Tried to contact Craig for clarity and he never picked up. I was diverted to voicemail as well as a switchboard, where the lady who picked up the phone said she had no idea about Craig’s businesses and that I could reach him on his mobile, which by the way was the number on the Air BnB app that went unanswered and went to voicemail. I eventually sent a message to a number I was given by the lady at the switchboard and someone rang me from that number after I sent a frantic message enquiring on the whereabouts of the location. I was at the address but not the correct one!
The listing indicates that the doorman would intercept on arrival; there was no doorman, in fact there was nobody. I was received by a cleaning lady who showed me to my room as I had requested an early check in and I could leave my bags. As expected under the circumstances (having asked for early check in and been advised that there would be someone leaving the room and it would need to be cleaned first), the room wasn’t ready but that was okay as I left to return later. I returned after the prescribed check in time and the room was still not ready, with the bed unmade and the cleaning lady informing me that she was alone and couldn’t make the bed yet.
Listing indicates a manual; there was no manual so no information about anything available on hand.
There were no dish towels or cleaning towels for the sink, I eventually had to request a dish drying towel from the cleaning lady. It may be a great idea to have a checklist of items to be found in the room and have someone actually check that those items are in place before a guest moves in.
The wash gel in the bathroom had not been replaced and the one in my room was empty.
There was a problem with the plumbing and my toilet would not stop running after flushing. I eventually had to turn off the inlet tap everytime I used the loo. There was nobody to report this to as staff were absent and the number I had been given to reach someone who would be on standby in case I needed anything was incorrect.
Check out was a total miss to top it off, as there was nobody in sight to leave the keys with. I floated around for a while trying to find someone to help me with check out. Eventually, a gentleman, presumably Craig himself (judging from the photo on the app), happened to come out of the building and walked past me. I had to stop him and ask if he knew where I could find someone to help me check out, and he advised me to leave the keys in the mailbox. When a guest is walking around looking confused it is only decent to ask if one may be of any assistance, rather than walk past them, especially where there is zero presence of personnel or even a visible office or reception from where to get assistance and you are the host! Disappointing to say the least. The only upside of this stay was that the room was very clean. However, a lot could be done to the pots to ensure that guests do not have to cook in badly scratched and rusting pots. The glamour of the external look was definitely not matched by the extreme teething issues on the ground.
By the end of the one night stay I had three phone numbers of people who supposedly manage the place and none of them were ever answered. They didn’t even return calls!
Probably wouldn’t recommend this place just yet, beautiful but was not user friendly for me.