Stayed in few AirBnBs (CPT, worldwide), definitely positives, however, this is the first lower rating (<5) as there's some improvements.
Positives:
- Apartment is clean, decent utilities and city location.
Negatives:
- Issues brought to the hosts attention were not resolved and I ultimately left early as a result.
- Window in the door lets in bright light from light bulb right outside. At night entire room feels like it has a street lamp and it's difficult to sleep. Brought to the hosts attention on AirBnB message and the only comment received was to place a bed sheet over the door.
- Indented mattress - collapsed side, host ignored messages twice when raised.
- Issues with the door key/lock (often gets stuck).
- Not a great looking building - outdated lifts etc.
- Price vs value, recently stayed in better in CPT (same area).
My key learnings for future AirBnB experiences:
- Don't only look at rating but reviews as well.
- Alert AirBnB for AirCover if host doesn't assist soon.