The apartment is very modern, fully equipped and perfectly located in Green Point (for me). The apartment was very clean and the bed very comfortable.
The booking and communication was straight forward. However, on arrival I was asked to advise the precise arrival time to „avoid delays“ and than waited myself for 20min.
The housekeeper who let me in kindly offered a free cleaning half way through my stay and arranged a time and date. On the date of cleaning no one showed up. The reply I got from host Koos was that they can‘t guarantee times.
The official list of amenities shows WiFi included, which was misleading, as in the text description it is said pay-as-you-go. Koos subsequently offered me 20GB for R499 which I accepted.
What I wasn’t told is that the router would just be exchanged. This happened in my absence. Knowing that people might come into the apartment without prior notice is completely unacceptable for me.
For the day of departure Koos kindly agreed on a free late check out. However, on the day of departure I didn’t hear back from Koos and just left the keys at reception/security, thus I can’t really comment on Koos personally as We never met.
It just seems to me that too many people are involved in managing this Airbnb apartment, as Koos is supported by his staff from SA Properties, who sometimes call you to ask whether everything is okay, which is nice. I got like 4 phone numbers and spoke to three different persons besides Koos.