I had a terrible experience with this establishment, the very first terrible experience in my 5 years of using Airbnb across many countries.
We made the booking fine, arrived at the location, and the self check in details didn’t work. This is when the nightmare started. All this happened late at night and we flew into Cape Town with the late night flight.
There was no one to call for help. It turns out the whole communication during booking was managed through a BOT (robot). After calling the listed number for more than an hour, and getting to midnight, I called Airbnb Helpdesk, and they also couldn’t get hold of the host. So past midnight I had to look for alternative accomodation, with my two little children traumatised by this experience.
I don’t wish anyone this experience.