Bad vibes. Never experienced such a bizzarely run place.
The Unit: it is basic and lacks amenities like hairdryer, fans & heaters. Wonky/unsteady clothes drying rack. The bathrooms don't have windows or extractor fans. The coffee machine was dirty, with a rising film of dust and old coffee granules when filling with water. The swimming pool was advertised as heated, but was ice cold with an unbearably strong chlorine stench. No shelter from strong cape winds when on patio (nightmare to bbq like that). No proper door handle on heavy sliding door to patio. Didn't cook in the kitchen, so no comment about that.
Arrival: though the listing clearly states checkin is with security, we were met by the male 'host' Craig. He immediately commented that we didn't come to the exact location pin (we were like 15 metres away but found the place), commented he was expecting us at 13:00 (we never promised that & in any event we were on holiday, not rushing to a board meeting), he made a comment to my husband about the amount of luggage we had. He looked intoxicated with glossy bloodshot eyes.

RED FLAG: once in the unit Craig verbally required a wire of 2000 ZAR to his family's private bank account as a 'breakage deposit' and advised his big boss (wife) will be angered if he doesn't get it, he says to us 'if you break the TV the deposit doesn't even cover it' - Firstly, the listing doesn't mention any deposit (neither did any other correspondence, it was a surprise once we were already in the apartment). Secondly, payments outside airbnb portal is against policy. Thirdly, no written terms/conditions were provided, just a verbal demand for payment. Fourthly, who wants to run around to the bank or do efts on unsecured wifi whilst on holiday (or give out my private bank details for refund).
Craig moaned another guest broke the hammock, times are tough, he must watch every penny (this after bragging about a European trip to Georgia and Turkey in 2021). Moaned about two cancelled bookings.
Bad communication: the listing doesn't state it is NOT SERVICED. On enquiry, I was advised there's an extra charge (which was ok, I don't mind paying for service). Another surprise was that the Domestique doesn't have access to the property, ie we were expected to sniff that we must be there to open - loss of tourist time and added exposure for this staff member (covid protocols at all other properties requested, upfront, that the Cleaner is alone).
Domestique is expected to work half days for 11.29 euro.
The cherry on top was checkout. As I locked up and was walking down the passage to drop keys at security and meet my family who were waiting in the rental car outside, both the hosts accosted me in the passage, wanting to quickly speak about ONE thing. What followed was a weird Salem witch hunt, of them making wild false accusations, using "YOU" statements "and you!....and you...and you!". So the ONE thing I was lured into listen to was, apparantly I raised my voice to the Cleaner on the 1st morning - absurd (Craig told me in writing the Cleaner is hearing impaired, but the funny thing is at time of first contact with the Helper I hadn't picked up that 'deaf' message, so I spoke normally). The female 'host' Jessica tells me she will show me the deposit is listed cause she's right and quite boldly declared it's on all her adverts (still waiting, it doesn't exist and sufficient time has passed to either provide her proof or retract the untrue allegation). In writing after we left, I made it clear in writing that a deposit is fine, if it's done via airbnb or otherwise agreed upfront and I invited a damages list, if any. Then Jessica again quite disgustingly declares we smoked cigarettes in the apartment...I'm there saying "no we didn't, it's illegal with children staying in the same place". My husband and kids returned because I never came out to meet them, and walked into this bizarre confrontation. Craig is then carrying on about what a gentleman he is and they're just the best, basically whatever they say is gospel (omnipotent best describes their manner). He then starts carrying on about the 2nd set of keys, like we've stolen it (my husband pointed it out on the counter right by Craig). Jessica then literally scurried off rushingly through the Unit to 'catch us out' on something, who knows what. It is noted that I never made "you" comments whilst this was going on, but stuck to the points to try defend ourselves "no we didn't smoke, no I didn't..." I left and dropped the keys at security, thinking these people can't be for real. To be falsely accused like that was surprising & shocking, not to mention carrying on infront of children (they were so perplexed and couldn't understand why smoking was raised when we never smoked inside the unit, and more so the accusations about the Helper - my family and I were together the whole time). I don't believe the Helper complained (she was sweet and looks downtrodden, the way she speaks is like she has to always justify herself and step in line - I believe the hosts messed up on their listing and their communication and didn't like my mild, normal voice surprise expressed to the Helper that she doesn't have access).
I had a look at these hosts/listing. The exact property is listed on airbnb under another name, for LESS RENTAL. The cover photo used was taken 2 years before the property was purchased.
If you are a SA professional, or just wanting a drama free holiday at a well run and equipped place, this is NOT the place.
On our CT trip all other places before and after this one were on point (especially the penguin house and Radisson Blu Waterfront), in fact we've never