Check-in was problematic; incomplete keys, we couldn’t open certain doors or windows easily. Alarm wasn’t available for use at first, we had to request for the remote control. The extras Nox offers, specifically cots, was a confusing process; I was sure I had ordered two cots for the full duration, only to find out that it was one cot for a day short of the duration of stay. I had to complain to get this rectified and was charged extra, although it was eventually drastically discounted.
Nox did rectify all the problems, but it was still unpleasant to be disappointed by unnecessary complications upon arrival.
I do appreciate that I was the first guest at this location (at least the listing said so) and that there’ll be inevitable teething problems; however, Nox should have sorted these out.
I was told backup power doesn’t work; however, I had to figure out myself it’s a manual switchover. Even so, the backup system is woefully inadequate to last higher load shedding levels.