Honestly the worst experience I have ever had in terms of customer service. Every issue we had could have easily been dealt with if the host actually cared. 1 toilet roll was given to us for a five day stay, the remote to the parking didnt work which left us outside on two different occasions for a period of time. The host did not answer any phone calls or return any calls, she only communicated through messages. We got back to the apartment at 10pm on friday due to cerfew, but were left outside for 15min due to the remote not working.
The bathroom sink did not work properly as the water did not go down the drain. The apartment was dusty and unclean, flowers were dead and the water in the vase was brown and dirty, simple things like that were overlooked. We took pictures and videos of everything.
Coming from the same Industry of apartments and hotels, I can say with full certainty, that this was not even close to the standard advertised.
Due to the unsafe nature of not being able to enter the premises because of the remote, we decided to leave the accommodation and book elsewhere, we booked at the Onyx, which was amazing, safe, comfortable and far better than the service we received from this host.
This whole experience was an inconvenience, it was embarrassing and a terrible experience for me and my girlfriend. I do not recommend Bantry Bay Cosmopolitan to anyone if Nicole is your host.