after much deliberation, i have decided to write a review for the this unit. In the most perfect location, under the worst ever management you can ask for. this gem of a building has everything you could ask for. in the centre, near cbd and the waterfront and best of all sea point is a stones throw away. but thats where it ends.
No proactive, messaging from the host, (who is the host)? to say, your check-in time is x, y or z... no message to say , we looking forward to seeing you. We had to message multiple times just to understand who we meeting, where we meeting and where should we park etc.
The checkin process was straight forward, and quite pleasant with security and a representative from "LaStay" once they left, all hell broke loose.
My 6 year old daughter, found a condom box in the cupboard.
The fan in her bedroom (Second bedroom) was broken and did not work
The Access card for parking did not work
The main bedroom mattress has a big lopsided hole on the door side of the bed.
all the above were notified on Friday afternoon and not one reply from the host.
We managed to tell someone in the building and a gent came around and promised to sort it out on Saturday morning early, and that was the last we heard from him.
On Saturday, we tried using hot water in the kitchen... didn't work.
We sat down for the first time to watch tv in the main living area and the couch has all springs coming through, that you actually cannot sit, rather had to use a plastic kitchen chair.
Both notified the "host" immediately and the host promised to come to see us on Saturday evening (when "she was leaving her house now"), still waiting.
We had to deal with security wanting us to pay huge amounts for parking because of the broken access card, saying that its a common issue with "LaStay"
The host is non existant and does not communicate. LaStay mismanages properties for exorbitant amounts (not a cheap property to stay in) and worst of all they do not acknowlege their problems or their guests.
if i could give it a 0-1000 stars i would. STAY away at all costs.