Here is what happened:
1. I made two bookings.
2. This Host cancelled part of mt second booking telling me that the owner of the apartment wants to use the apartment
- I was given an option of the same apartment that I had an issue with this Host last year (and declined the apartment) and another two different properties of inferior quality at a high price
- I opted to cancel my booking (and look for alternative accommodation) second booking with this Host and asked her to cancel since she was the one cancelling and not me (she refused to help
Outright, I ended up asking for Air B n B for help as I had never cancelled a booking on Air B n B before.
- Air B n B looked into the issue and I assisted me with the cancellation
- I sensed that she was angry that I was cancelling
3. I checked in last week on and discover that the cable (called DSTV here) was not working. As a result I could not want any TV for the duration of my stay.
- I reported this issue to the lady who I called to fix a faulty window (window in the bedroom could. It close).
- she suggested I need to report his to the Host (and opted not to do this due to the unpleasant experience that I experienced last year when I had a TV problem with this Host.
- I opted to bear it out until I check out
4. On remembering the previous bad customer that I experienced with this Host (the experience has deteriorated) I cancelled my second scheduled booking with this Host
5. So today I was supposed to check out at 10 AM , I woke up early this morning., packed all my belongings before going out to the mall briefly (I thought I was going to be back by 10 AM but was delayed).
- I only arrived just before 12 PM.
6. As I was busy taking my packed belongings (to take them to the car and leave) one of the house keeping people came knocking and started interrogating me about my late check in (in a very rose and aggressive manner)
- I explained that I was delayed and had already packed all my belongings (and needs to jus take them to the car)
- she would have none of it and started becoming aggressive towards me, I told her I would not put up with her attitude and asked her to leave and told her I would be gone in 15 mins tops.
7. I took the first load of luggage to the car parked downstairs. When I came back to take the last load of luggage I found the house keeping lady with my Host in the apartment
8. The Host also started getting aggressive towards me (even after I repeated the same explanation and apology for being late).
9. I ended up asking her the Host) if she wishes to fine me and I said I was willing to pay the fine there and then.
10. She did not say she wants to fine me instead she threatened me about making a malicious review so never book on Air B n B again (I believe she has already sent that malicious review as I am laying this compare with you)
10. As I was leaving she went on her phone and started instructing security downstairs to clamp my car (even though I explained why I was late, offered to pay a fine which she did not want to do).
11. I had to leave the complex in a hurry because my car was about to be clamped, (on Charmaine’s instruction) for no good reason (I really felt unsafe as the hands of this Host).
- my safely has been severely compromised severely by this Host
I sending this long message to show you what I experienced, I thought we had moved form last years experience but clearly she hasn’t. I have made a conscious deciding never to Boole with her again.
She has not sent a malicious and unwarranted false review so I am unable to make bookings with other Hosts ( she did the same time when I complained with Air B n B and my complaint was dismissed and not having substance). This is the second time she is doing this I would like you to serialist look into this matter this time and investigate.
Later I will forward you all the screenshots of messages (and the malicious review that she posted) that she has been sending me since I checked out.
I have reported this to Air B and B, Mariane is investigating am awaiting her feedback on a way forward with this matter.
I am writing this review to warn users of this App (about Charmaine’s behaviour and bad customers met service).