The apartment is well maintained and in a good location, a short walk from great bars and restaurants. It's on a busy road so getting ubers is easy. The bed is very comfortable, and there was a gift of coffee and rusks on arrival. Check-in was pretty easy and prompt, although there is nowhere to leave bags if you land before check-in.
The water pressure in the shower is poor. A gym was advertised but following signs for it led to a corridor of residences. There is a small room in the collective lobby where exercise machinery is stored, but it's all on top of each other and unusable.
Communication was generally prompt but at times unclear. We were asked to remove linen to leave for a housekeeper in a bag, but there was no bag in sight and no time given. Requests for specifics were not properly answered. My wife waited a long time to meet the housekeeper, who seemed shocked to find her there when she arrived.
You need a key fob to both enter and exit. We asked for an extra fob since there's two of us and I had some work meetings and we couldn't even leave the building apart. Owner Scotty told us there is only one fob. But then later someone else called and asked to meet to provide a second. It was all very disorganised.
I asked Scotty where the gym was, and after ignoring the question for a while he told me to ask security. They had no idea.
Our flight home was in the evening and, just after booking, Scotty had told us we could store bags but only if the apartment wasn't booked straight after us - perfectly reasonable. On the day to leave we checked and it was free. Scotty even offered to extend our stay. I said we couldn't, but could we please leave the bags there until our flight. Scotty refused.
We had to meet the housekeeper again to hand over keys when leaving - remember we can't leave the building without the fob. She was late again and we were left waiting around with our bags wondering what to do.
Overall communication was quite frustrating. There were many messages when Scotty needed things but replies to requests for help were slower. It would benefit from better organisation and clarity on facilities, services and terms.