I booked my birthday weekend 6 Months prior to my check in. I also booked going on reference, as a family friend had stayed at this house before. So I was confident in my choice and super excited to celebrate my weekend away.
The house is beautiful, very spacious. However, I was beyond disappointed with the cleanliness.
Prior to check in, i confirmed twice with the host, if a 2pm check in would be fine, he said yes, this message did not get relayed to the cleaners and on arrival, they were still very busy in the house. However, i overlooked that and said, we would be happy to sit outside while they are still busy. but in saying that, i expected a clean house.
We found a pot of food in the fridge from the previous guests, The cutlery and crockery was still dirty, the stove still had oil splatters from the previous stay as well. Glassware cupboards was super dusty. I wasn't please at all. Also, we didn't have any dish cloths or broom/mop to clean up after ourselves.
There was no frying pan either. I thought that was pretty basic to have in the house hold. In the bathrooms, the shampoo and shower gel bottles was ALL half empty. There was ONE toilet roll per bathroom for the entire weekend of 10 guests. Luckily, I told my guests to each bring extra toilet rolls in case. The listing also states that there is Salt and pepper, coffee etc, but we had absolutely none of that. Again, luckily I brought my own just in case as well. I didn't mind that they didn't have those things, but then i dont feel like it should be on the listing. Its very misleading. Something that was also a bit upsetting is the garbage area was disgusting, I dont know if a dog got into the trash,but there was dirt within eyesight of the pool area and it was not pleasing to look at. Reading the reviews prior to my check in, I had high expectations, but i guess, I was the unlucky one. I sent the owner and manager a message, but i only got an apology and " we'll Investigate'. The manager also promised me that someone would drop a broom and some dish cloths, as it stands, Im still waiting on that too.
Coming from the hospitality industry, majoring in accommodation specifically, yes i was critical in the way I observed everything, but anyone coming into a house that wasn't cleaned correctly, will be disappointed Im sure.
Overall, Its a lovely house with tons of potential if it is maintained and managed well.
Nonetheless, I had a good weekend, but there will always be a bitter taste in my mouth regarding my experience.