This is my first negative review on siebnb but I had to write it as I ve never been treated like this before. First: the location is perfect and the flat is nice but you are not able to open the window properly, so it gets really hot even during the night. If you want fresh air you have to open the main door to the aparment. The flat was not clean and the bin, the water dispenser and the only frying pan broken.
There seems to be a agency answering messages. I cant believe its the owner. The only problem: they dont care about any complaints and make empty promises about exchaning broken stuff and cleaning. Only after one week of broken promises and getting air bnb ivolved they cleaned the flat but didnt repair or exchange anything as promised. When asking about late check out they even lied about new guests arriving but accidently wrote me 15 minutes earlier that I can extent my booking for another day if I'd like to. When I ask them about this they prefer not to answer anymore.
There are so many nice air bnbs in Cape Town, where people care about their guests. This one obviously is just a real estate investment maximizing profit on behalf of their customers. j