First and foremost Lorraine is an excellent communicator. When you are travelling long distances to new place it is great to have a responsive person to coordinate check-ins and other other questions. The accommodation was excellent and the place was sparkling clean. She was there to receive us and share tips. The apartment has very great security features that makes it extremely comfortable for someone new to the city. It also has very modern appliances and very livable space that feels homely. Whenever I had a question Lorraine responded in minutes. My stay in Cape Town was amazing and a great part of it was having Lorraine as a host.