I booked Mazda’s place for the week and upon check in, there was no one home. I tried phoning the host, and her phone went straight to voice mail. After half an hour of waiting I phoned Airbnb support to help me reach Magda. They informed me that they also couldn’t get a hold of her. After another 30min of Airbnb trying to reach her, they helped me cancel my reservation. At this time I was still waiting outside the gate of Magda’s place with barely any cell reception and no car (I took a Uber to the Airbnb). I eventually got a hold of my friend and asked her to pick me up. After almost 2 hours of waiting outside Magda’s place, my friend picked me up. When I got cell reception, I had to book another place to stay at which costed me a lot more than I budgeted, seeing as I paid for 2 airbnbs at that point (this was before the refund had reflected in my account).
Magda eventually got a hold of me the next day and said she was away out of reception, and that’s she’s home now if I still want to book the place. There was no apology from her side whatsoever! I’m extremely disappointed, and I don’t wish this experience upon anyone!