Seapoint
1. Did a one month rental.
2. Collected keys and did a quick walk through (didn’t check bathroom and kitchen in detail) as we were only going to fully move in a week later.
3. Place looked surfaced clean.
4. For an Airbnb in this range, with the most outstanding ocean views from your balcony, and the best location in an upmarket neighborhood and proximity to just everything, the interior was a big disappointment.
5. The host has committed to Airbnb’s 5 Step Enhanced Cleaning Protocol, which she didn’t adhere to in the slightest manner.
6. Quoting from the compulsory protocol: “An enhanced clean means going beyond your basic clean..”
7. “Empty and/or clean your equipment (e.g. vacuum cleaner, microfibre cloths) between each turnover. Hosts who don’t agree to the COVID-19 safety practices, including the 5-step enhanced cleaning process, by 20 November 2020 may be unable to accept new reservations, have their listings suspended, or be removed from Airbnb.” These practices require mask wearing, social distancing, and following the 5-step enhanced cleaning process.”
8. I could accept that the interior was old and outdated, but there are certain standard basic hospitality rules that must be followed.
9. I travel worldwide for work, and all my host reviews mention how clean I left their property,; that it was a pleasure to have me, and that they would love to have me back.
10. A few days prior to arrival I asked the host to make sure (from experience) to check that there were no urine stains on the duvet inner. She later informed me that she had to replace the duvet inner.
11. Once we settled in, a few issues arose, which was not taken kind to when the host responded with ‘guests often confuse Airbnb’s with hotels.’ Even after I explained why I only brought the matters to her attention a week later, she flipped the severe mould and dirt grout in shower issue, insinuating that I caused it.
12. We only communicated through Airbnb messages in a civil way. We then both decided to request intervention from Airbnb.
13. Their team was great. After submitting unaltered pics followed by correspondence and a call from their case manager, some repairs and cleaning were done by the host. Here are a list of issues I had:
14. Shower tile had fresh and old dirt and mould on the grout. Cleaned after Airbnb intervention.
15. Very old toilet seat with the enamel layer cracked open in areas and inside pressed wood swollen by fluid. It looked disgusting. This was replaced midway through my stay after Airbnb intervention.
16. We requested a flat sheet for the bed. Summer nights can be hot, and you want something other than the duvet to cover you. Returning to the apartment a few days later, we found an old pink flat sheet for a 3/4 bed left by someone on our bed. Not to cause further issues, I just bought a new one. This was when I was told by the host that ‘people often confuse Airbnb’s with hotels’. I agree, but there are basic hospitality standards that should apply.
17. One morning I almost fell off the office chair. It’s base only had two of four screws, and one fell out, tipping the chair. After Airbnb intervention, that was fixed a few days later.
18. I am sorry to say that apart from surface cleaning, there was no attention to detail. I requested a dustpan and brush which was delivered in the most filthy state imaginable. The interior and especially appliances except the stove and washing machine, are very outdated.
19. Having reasonable expectations for the great area this place is in, I felt let down by the interior and the way I was suddenly portrayed as the bad villain for wanting to address my concerns.
20. I will be reporting this host for not adhering to the compulsory 5 step cleaning program.
21. If you have a reasonable eye for and expectation of a relatively updated, neat and hygienic interior, I can unfortunately not recommend this place.
Ek