The pros:
Charmaine is a very communicative, proactive host. We had a small maintenance issue in the flat that was solved immediately when we let her know.
Daily cleaning service was provided, which was an unexpected bonus. The home itself is clean and cozy with books, artwork and such - a nice touch!
The downside:
Unfortunately, the building - which is very nice itself - is located on a busier downtown corner beside a liquor store which felt less safe than some of the other neighborhoods we stayed in (during a 1 month trip in Cape Town). You were frequently beckoned/called upon in the street here, and we watched a fight break out. When raising our concern the host told us this was “in our head” and it was “perfectly safe” (a response that surprised us).