Airbnb confirmed that this house is not up to cleanliness and living standards and offered to fully refund us based on the photo documentation we sent and the messages they read on the app from the host, who said she did not have time or money to clean or repair the place. We had to vacate this place on the second day though we had hoped to stay a month because the photos were so lovely, and we love this village. We’ve stayed in this area at more than 6 other lovely Airbnb’s in this area and had great experiences at other places. This place is not a reflection of the other clean and lovely Airbnb’s and Attentive Professional
hosts in Scarborough. However, this host’s place did not match the photos.The host said she’s overwhelmed with life and cannot maintain the Airbnb’s cleanliness and repairs. We documented the issues with photographs of uncleanliness,
cobwebs everywhere, other people’s hairballs, multiple spiderwebs in the ceiling, dirt and dust collected behind
the bed, broken jagged shower tiles on the floor of the shower, rusty sharp, shower drain missing, leaving a big hole on the floor. Was hoping host would offer to clean and repair things, but she asked to meet in person after we had already vacated the premises 28 days before our intended departure, due to it’s un-inhabitable state. Before and After we moved out, the host harassed my husband on Whatsapp without my knowledge, and in spite of
my asking her to keep all communication in the Airbnb app while we tried to work things out . Host complained to my husband in her unwanted and unwelcome Whatsapp messages, saying that she did not have time or money to repair or clean the place.