Firstly, the communication from Scott was always spot on and he is very quick to reply with in-depth information. Personally, I found the apartment a little disappointing, perhaps based on the fact that we had stayed at another penthouse a few days before which was superb.
The check in could have been easy and simply but the security staff are incredibly rude. Your tag that is used to get into the building and up the elevator doesn’t take you to the 21st floor so you have to beg security each time you go up to the apartment.
The apartment is reasonably clean but the carpets have stains all over. The bedding is not great, each bed only has two individual pillows on and if you need more there are in the cupboard but they don’t have pillowcases. The bed in the main room is extremely uncomfortable, slopes drastically into the middle. Worst Airbnb bed I’ve encountered.
Location is fine, easy access to everywhere around the city.