Booking arrangements were all OK. Any problems such as lack of hot water and TV operations were promptly attended too. We thought that the promotion of the apartment is over hyped. It speaks of "superb", "chic' and comments include references to it being "luxury" We don't think that compared with accommodations we have experienced in the UK, Western Europe, US, Canada, Australia and NZ that those terms are appropriate. The apartment is clean, modern and centrally located. It has a very good Wi-Fi service. It is also security wise - quite secure. We were there in Winter and found it to be cold, even with the air conditioner on most of the heat goes up the stair well. The flimsy window curtains do not keep the heat in the room. Whilst watching TV at night we had to have a blanket on. We chose to stay in the compact downstairs bedroom. There are 4 single beds - 2 in the upstairs loft area and 2 downstairs. I slept in the bed near the window and found that there were nights when the air conditioning plant for the building which operates 24/7 did keep me awake. I then understood why an earlier review mentions that ear plugs could be handy - especially if you are a light sleeper. There is like many other apartments in Cape Town an excellent view of Table Mountain.