Pros:
1) The apartment is in a perfect location.
2) Max is very responsive and communicated well throughout the trip.
3) The apartment was clean and large.
4) Garage parking is incredibly wonderful.
5) The concierges were all extremely helpful.
Cons:
1) Max offered to set up transportation from the airport to the airbnb, which we agreed to. On arrival the driver quoted us 50rand higher than what we were originally told.
2) The person who checked us in (not Max) was non-responsive when we arrived. She told us that the concierge never contacted her. We, however, watched the concierge call her and Max. Max's number did not work at that time. In addition to this the person who checked us in said she checked to make sure everything was working. Several things were not working.
3) The washer had linens in it and was filled with water. After looking at it we determined it was broken. It was later confirmed that it was broken. We had to buy additional clothes to make it through the trip since we had planned on having a washer.
4) One of the shower drains did not drain. After 2 minutes the shower would literally overflow. We ended up sacrificing all of our towels for the first day since the shower overflowed and water spilled out. This was eventually fixed but limited our flexibility for the first 2 days.
5) The air conditioner did not work in the master bedroom for the first day. It ended up resetting after one of the rolling power outages came through, but would not work at all prior to this. We even googled the manual to see if we could figure it out.
6) Maybe I'm spoiled, but I was expecting that there would be at minimum a bottle of water when we arrived. The water in South Africa is not safe to drink for all foreigners. Max is a super host and I am used to super hosts providing at least the minimum of 1 water bottle.