Unfortunately a very bad check-in experience. The host did not send me the apartment number which you are required to tell the receptionist in order to check-in. I had asked the host multiple times via chat at the day of check-in but he kept ignoring the question. Instead he got petty and asked me if I would have not read the check-in instructions. I did, and they state that the host will let you know the unit number 1 day in advance. Long story short, I was able to get into the apartment with the help of the receptionist after waiting like 1 hour downstairs at the reception. The receptionist himself said that this is unacceptable and it needs to be addressed. When I sent the host another message to tell him thank you for this amazing check-in experience he finally sent the unit number and acted like he would have sent it with the check-in instructions. He then realized that he did not and sent me a brief sorry.
If you need any assistance here with the check-in don’t expect too much. Host seems not to like ‘stupid questions’ which he thought mine would be as he thought he would have had sent me the unit number with the check-in instructions. Overall this has cost me 1 hour of time at the reception and a full morning of sending messages asking repeatedly for the unit number while getting nonsense answers from the host.
Location is good if you want to live in the center, apartment is compact and has everything you need. No cleaner is coming besides you stay longer than a week which is another star down for me comparing to other places in the same price ratio here in Cape Town. Pretty common here to have room service every second or third day.