I travel a lot, and have never written a negative review before. I did read the other reviews on this property prior booking, and despite the one negative review about beg bugs, everyone else appeared happy. However, I think they all had a very different experience to me.
Check in was not ready – despite being pre-arranged. I had a meeting to go direct to after airport.
Bath plug leaked, you could not use the bath.
No shower curtain, water just went everywhere. Had to mop bathroom every day.
Little to no washing up liquid, despite my long stay. I am talking about maybe a spoon of the stuff at most.
No heater, despite being advertised, and it was a cold week in Cape Town.
No light in bathroom, reported this issue, they took time to revert (2 days), and only fixed mid stay a few days later.
This is the first place I have been too that has not had a personal touch, like some rusks, or a cookie. Gosh, not even serviettes, roller towel, etc.
Cheap hangers.
Description of the place is also wrong – EG, no dryer.
The managing agent did send an apology when I let them know I was uncomfortable and not too happy, and said they would arrange a discount / refund. I didn’t ask for this, they offered. However, they never did. Nor did they attend to the shower, bath, heater, or any of the other issues.
On the other side of the same coin, the area is wonderful (really it is) and their view is great from the apartment.
There are however better options in the same price range in the area and I hope the owners take my feedback to heart, I don’t wish to ruin someone’s business, but it is business.