Lets start with the positives:
Stephanie and her team are amazing hosts and were fantastic from booking to check in to check out. MacDonald was lovely and professional and Evelyn the housekeeper is an absolute gem. I cant fault the bookings team at all.
The house is well situated, really central and has a great view, especially from the living areas upstairs. Its easy to get in and out of and feels safe and secure.
Unfortunately the house itself is simply not up to scratch - it has massive potential to be a wonderful Plus property but has been neglected. This home is severely lacking in maintenance and some love and care, and does not meet the standard that we have come to know and expect from a Plus property. There are kitchen appliances that are a nightmare to use as they desperately need a service - the oven requires a degree in physics and the patience of Job to get it working... and the eye level open does not work at all. We were advised on arrival and by the numerous signs plastered on the windows downstairs that you may not open the sliding doors which really defeats the purpose of renting a villa with an entertainment area leading to the pool - it was explained to us that the doors have not been serviced so one can not close them once opened as they come off the tracks.
The toilets do not flush properly, the bath towels had rips and holes in them and look really worse for wear, the games room bathroom was leaking, cupboard doors are loose on hinges, the dining room chairs were marked and stained needing a good deep clean, bedroom shutters are broken, etc.
It's a real pity as this could be a magnificent property but one gets the sense that the owners do not care about maintaining it. The price charged for this property is not matched in experience I'm afraid.