1.) We visited cape town in the winter (July). The first thing we started to notice is that the apartment was not heated and it was starting to get cold in the apartment as it got darker. We messaged Alexander and Tylor that night. Alexander responded saying he would contact us in the morning. The next day I messaged and called them again but never got a response. After a third message and no response, a lady named Tracey Lee (lives two doors down) showed up. She said that she was filling in for Tylor. Base on other reviews it seems this has happened before. She got the management to give us a space heater and said Tylor will show up later with the maintenance person to fix the problem. Tylor and the maintenance person never showed. We managed to get by with the space heater however it was not super effective unless you stood right next to it, making moving around the apartment uncomfortable and keeping many layers on.
I do not know how they got the “super host” status but I do not thing they deserve it or that they represent it. They communicated with me only when things were going well. The minute I needed assistance they stopped responding. I ended up writing 6 messages with no response, and two phone calls to numbers listed on AirBnB that were not working.
2.) The first day I noticed the internet not being very fast. I started monitoring it with the speed test app. It never got above 4.5 mb/s. Yes, technically the apartment has internet, but it is very basic speed. And when the service dips, we would go hours without being able to access the internet. Basically there were two days where the speed dipped so slow that Netflix couldn't load and neither could basic apps on our phones.
3.) The place could use a paint job. the photos may have been from earlier since we noticed scuffs on the walls and peeling paint. The bathroom tiles also look a little grimy.
4.) The apartment is very high-tech. I'm 37 and I consider myself a technical guy, but this place was over the top and not in a great way. It would be fine if the host left some general directions for each appliance or labels over the switches. But for our stay there was neither. We managed, but we did get some pointers from Tracey when she was there for the oven.