My stay there was horrific. I am even struggling to think of a way to keep this review short. What this place has taught me is to not trust all Airbnb superhosts!!! Where do I begin? Well...
1) They didn't even know that I was due to stay with them. They didn't even know my name. So check-in was a mess... Not a great start.
2) They didn't have keys for me to get in or out of the unit so I had to call or message someone to open up for me EVERY DAY! Shafiek's son (Khalil) dangles a set of keys they made for me on my LAST NIGHT when he finally opened up for me after a long while waiting and was smiling about it as if nothing was wrong even though I had been waiting outside in the dark street for long that night and couldn't get in because they didn't bother to give me the keys that he dangled in front of that night! I asked why I didn't get it sooner and then he gets into an argument with me about it as if there was nothing wrong!
3) on the first day at 3pm I arrived to a bed that was filled with beach sand, it had used sheets and no pillow (someone was CURRENTLY sleeping in the bed I reserved that moment). I wish I had the option of posting a picture to this review of what I arrived to. I was then handed a BARE PILLOW (as if sleeping on bare pillows is normal) only after I had brought their attention to it... Furthermore then I had to ask for a clean pillow case because otherwise I would have had to sleep on a bare pillow. Clearly hygiene is not a concern to them.
4) They dug a partially used beach towel out of some cupboard for me to use as my bath towel for the first night. I came back the second night only to find that someone used my towel. I asked for a second towel therefore and they dug and dug in the same cupboard to finally pull out a scrunched up towel that was also used and smelt damp and handed it to me as if this is normal.
5) the place was messy and untidy. People were sleeping in the living room couch and also on the living room floor as well. They really make the most of every square inch of the place it seems.
6) The bathroom had water all over the floor the first night and people's underwear and clothes were left on the floor as well (no effort was shown to uphold any cleanliness). There was only 1 small bathroom to be shared by what I assumed was like 5 people.
I have been to many backpackers before so I can handle a lot but this was worse than any backpackers that I had been to. I didn't feel like an Airbnb guest at all but rather like a stranger who they thought they were doing a favour for who would just take whatever scrap they had. It was as if I had not paid money for this accommodation!
Please be very careful with this accommodation. Let my experience be a lesson to you before you consider clicking reserve i.e. unless you like these kinds of setups that lose your reservation and don't have any cleanliness or something of a hygienic standard in place. I am not one to complain usually or long to try and get my money back. I just didn't have time this holiday to waste time trying to get a refund and to switch Airbnb's and deal with this admin so I stuck it out to try and give them a chance but it was all downhill unfortunately. My review is because I think it right that you know the accuracy of this accommodation before you get the same shock that I got.
They tried to offer things as consolation for the mess up but I think what would be best for them is to really just rethink what hospitality is... There is a gross incompetence there with regard to this unfortunately. I wish them well but I won't be returning there...