We had a very bad experience staying at this place.
First - the ‘responsiveness’ mentioned by some of the other reviewers is actually just automated and pre-recorded responses. Getting to talk to someone is pretty difficult.
We received very detailed check in instructions, except they were all wrong - I guess someone forgot to update the template.
Our plane landed late at night so by the time we got to the apartment it was close to midnight. Given how dangerous Cape Town is at night I was hoping to quickly get into the building. Unfortunately we received incorrect instructions on how to call security(wrong number on the keypad). We were stuck outside for good 10-15 minutes with a few sketchy people loitering around and asking us for money.
When we finally managed to contact security and get inside the building we thought our ordeal was over. We were wrong it was just the start. The code to the key safe was wrong. Thus we were unable to enter the apartment. After multiple failed attempts to reach out the host we turned into Airbnb support. Unfortunately yet again we were let down as they wouldn’t respond for the next few hours. All in all we were forced to sleep on the floor in the reception area.
When the host eventually responded (10.30 in the morning the next day) we were provided with the correct code. After an initial apology we were assured the host would issue us with an appropriate compensation. Yet again that wasn’t the case. The host ignored our messages for the next few days. When they eventually responded they were only willing to give us a refund for the one night we couldn’t enter the building. This is despite us booking the place for over two weeks and paying handsomely for it.
The apartment itself is okay, although there are no windows in the bedroom so it is always a bit stuffy. The windows in the living room are not really blocking the noise from the street so it is always rather noisy inside.
All in all - bad experience.