The directions sent to us were for the wrong building which wasted considerable time when trying to check-in. No security tags were given to us with the keys, so throughout our stay we had to hoot to gain access to the parking or call the security guard to open the pedestrian gate, which is against the buildings rules and is extremely inconvenient. The WIFI instructions provided were incorrect. A 2nd set of instructions given were also incorrect. The WIFI does not work at all in the bedroom & continually drops. The kitchen is poorly equipped with no serving bowls or dishes. The balcony tiles are stained. There is no phone connectivity if you use MTN as your cell phone provider. & you have to stand on the balcony to get reception. On our last day we were without power for the entire day. Propr uses a call centre, so nobody is assigned to your case. Their response times were very slow & management refused to engage with us. Overall, a very badly managed property.