Check-in was chaotic: swipe cards not working properly, had to try several to find one that worked.
Got to room. TV was not tuned / did not work. Wifi was not connected, no instructions on how to use. No phone in room (and no reception on mobile since I was in a foreign country) which required several trips up and down from the 16th floor back to reception. Eventually they paid for a new Wifi subscription for my room (not sure why this was necessary?) and I was able to get online.
Believed I had booked an apartment with a separate bedroom, but it was a studio. Poor soundproofing between the space and the main hall, which was very echoey, so lots of noise of people coming and going in the night (I was staying over new year's weekend). Lifts make an infuriating loud beeping sound which can be heard clearly in the room.
Cheaper than comparable hotels nearby - but you get what you pay for. Staff were always cheery and tried to be helpful, but generally seems a bit badly organised.