We were in the flat for two weeks and some issues were quickly resolved, for example, Avril had an extra set of keys made for us, had the broken cupboard hinge fixed and responded quickly when we had an internet issue. There were other incidents though where we were made to feel we were too much of an inconvenience and we received an inappropriate accusatory message about the keys when we left. If you are a business person or require a quiet space then think carefully before choosing this venue. The block of flats is nice and central and has good security and friendly support staff but there is too much activity in the building at night for someone needing a good nights sleep. Netflix series play endlessly into the window from nearby flats, neighbours socialise loudly on the balconies, and music blares - often until past 4pm.