Never had such a bad experience on Airbnb ever:
- the house was all dirty when we checked in. Cat and dog hair everywhere, on the floor, on the couch, on the bedsheets (!!). The kitchen was terrible as well (we basically cleaned all we used as a start), and even the bed sheets were all dirty and felt used. The cleaning lady (that did the check out) informed us she had came 4 days only before our arrival. So basically no cleaning happened before check in, on a house full of pets. What a lack of respect.
- the owner had told us her cat would be around but would be quiet and discret. This was actually the opposite, with him constantly bothering us, laying down on beds and even in our baby cot
- this house is for 2. Not more. While it is sold for 6. We had specifically mentioned to the owner we would be 5 adults. But there was only 2 chairs in the dinning room, limited plates, small outdoor furniture etc. That would have been ok if the owner had told us, but that was not the case. We could not even sit all properly at the dinning table. What a « luxury experience » as it is claimed
- the check in / check out experience was extremely painful and stressful and not aligned with Airbnb standards, with the owner asking us to come at a fixed time and to do a pré-visit a few days before (great time loss)
- the place was labeled with « private » stickers everywhere, and really made us feel like we were not welcomed
- the owner was unreachable during the whole stay. We had no emergency contact nor anyone we could reach out to in case something happened (we had just one set of keys for 6 typically)
I respect this is a private house (most houses on Airbnb are) but the owner is simply very protective, not ready nor willing to rent the place.
We have made a claim to Airbnb