What a disaster!!! I arrived to collect keys at the drop box which I couldn’t access due to the 24hour garage now closing at 11pm - I arrived at 11.30 -nobody at the establishment knew this! After speaking to Bob I established there were no way of getting keys to me he had no transport and could not get hold of Scott or Helle When he eventually got hold of Helle I was told I should probably stay somewhere else! I was given no help as to where - oh did I mention there was load shedding taking place and curfew at 12pm. The next morning having agreed to meet Scott at 9am I arrived to no Scott but the most delightful young lady who let me in. She was the highlight of an extremely scary, frustrating, dangerous and disappointing arrival in Cape Town. I have NEVER experienced such apathy and lack of concern for a guests well being anywhere! I was even sent a note asking that I rate them 5!! The flat itself is situated in a great spot and the views are lovely. The curtains have mildew and the mirror in the bathroom is tarnished. The sleeper couch is only good for a small person and is in dire need of an upgrade. A couple or 2 older kids would not get any sleep. The freezer was iced up and filled with previous guests ice and packets. I am so sad that I cannot recommend this air bnb to you but the lack of interest in their guests and complete disregard of my safely makes it impossible to do so Katherine