I would not recommend this company for long stay visits as they are very unprofessional and unorganized. The communication between their team is a big downfall and a lot of the problems could of been solved much quicker if they communicated with each other.
The keys were not in the dropbox like the email we had received said. The lady who dropped the keys off blamed it on Covid. Our parking bay was wrong which was also stated in the email incorrectly. They have two safes in the room one of which was broken and the other one was locked. We were left without power for 12hours and the company kept giving us the wrong information about the situation. They did offer us a bottle of wine and a refund for the day we didn’t have power. But there is still a lack of communication and the sense of luxury had gone. No amount of wine could fix their inconveniences to our vacation.