Never given a bad review for an Airbnb booking before until we rented this apartment. Nothing wrong with the apartment but everything around the renting was a disaster.
We booked 2 nights, Friday-Sunday via HostAgent, two days before the check in. The morning before check in we got a message from the agent saying they were not able to rent it out for us as the owner were going to stay in the apartment during the weekend. We were also told they were going to cancel the booking. We had to quickly book another place to stay and having to pay a deposit.
A few hours later the agent texted us back saying they were not going to cancel the booking because the owner didn’t want to pay for the non-refundable fees. We told them that we already had booked a new place as they said they were going to cancel the booking, but they refused. It all ended up with us having to stay in the apartment AND having to pay deposit for the second place we booked.
If we want to rent this place again?
NO