Jacqui was prompt and responsive to communication. She allowed us to check in a little early and, upon our request, also made provision for a late check-out. Key collection and return was seamless. Jacqui's place is clean, tidy and well kept, possessing most of the basic essentials a guest requires, including a speedy and reliable WiFi connection. Jacqui checked in on us, without being intrusive, to ensure our needs were met. The only downside was the excitable dogs, which may deter those seeking a more tranquil respite. But overall, ours was a pleasant experience.