Honestly the charm of Blackbrick was somewhat marred by it being so difficult to get to the parking and the lack of any hot water.
Instructions for the parking entrance were only given when we asked for them after driving around the block twice, unable to find the parking entrance.
We were also not told that there was NO HOT WATER! We only found out after standing in front of the running shower with no luck and then phoning reception to ask. This was a huge let down, and made the whole experience frustrating.
We were accused of breaking items in the room, which we did not, not with a polite phone call, but with a bill without any context.
All these issue are service related and could have been avoided with better communication.