How to ruin an amazing apartment in the best location with very disappointing customer service.
The apartment was advertised as having a washing machine & dryer (we booked for 10 nights), however it didn't have these so we had to use a laundry service nearby. The dishwasher was also broken and took until the 6th day to be fixed.
The apartment is 2 bedrooms (4 people) but you are only given one key fob (?!). We also had just one wine glass – it took until the 6th day to receive more.
Murray is the host of the apartment, but it is impossible to speak to him. Some of his staff say he's just the owner of the apartment, others say he's the owner of the management agency. He's always 'overseas' or busy & you're not allowed his email/number if you want to speak to him. I was once given the email of someone more senior, but that email address bounced back...
If you're able to get the number of Terrence, he's charming and helpful, but even he cannot connect you with the elusive Murray.