Sanet; what you did not understand is that you were responsible for ruining the start of my holiday and your utter ignorance of my existence as I arrived was questionable. I booked for two days and I informed you I was bringing someone another guest, you said you will change it and when arrived I was told to pay more, why did you not communicate this with me? I would have gladly considered paying the extra fee if I was told prior, not to arrive and you tell me in your office that I need to pay more. You didn't even have the decency to come and speak to me instead, I am instructed to come to your office and sit down like a little child, I actually felt like a criminal the way you handled the situation. I won't be visiting your establishment ever again