We had an awful experience with Martin and Jane. My husband and I booked this Airbnb for a 6 week remote working stay. The first 2 weeks were decent. Then Jane asked if she could remove the two unused single beds from the unit, and we agreed. Shortly after her request, we informed her we would be away from the unit for 2 weeks as an Aunt of mine had asked us to house and dog sit. We informed her as a courtesy in case they wondered why we were not around. While we were away, Martin and Jane used this opportunity to instead not remove the unused beds, but rather just move their sons into the unit we were paying for. They did not ask our permission for this. We in fact only found out of the misuse of the unit when we randomly popped in to check up on the place. When we arrived and saw that the unit was being used to house others without our permission, we were in complete shock. I actually had the instinct to start recording the situation. Martin and Jane admitted on the recording that they were only supposed to remove the beds from the unit, but decided to put their sons in the unit itself without informing us. I requested to cancel the rest of our stay due to the massive breach of trust and to get a refund for the remainder of the stay + the days they were misusing the unit while we were away. They appeared to agree, seemed very apologetic and encouraged us to cancel on our side. Soon after we dropped off their keys and fetched our belongings, we expected Martin and Jane to make a refund in the Resolution Centre, but they did not, so instead we initiated the refund request. Instead of refunding the rest of the stay as agreed upon, the hosts decided that only 3 days refund was appropriate for 1 of the sons using a single bed for 3 days. They lied on Airbnb in response to the refund request by saying “there was nothing dishonest”, that “it was all perfectly open” and accused us of wanting to use my Aunty for free accomodation when none of this was true. It’s a good thing I have evidence of them admitting that what they did was indeed not honest and open so that the Airbnb safety team could help protect us and sort this issue out.
If nothing goes wrong during your stay, you’ll probably have a good time here. However, if Martin and Jane do something wrong to you, there is a chance they’ll not resolve amicably, lie to you, and lie about your character. I encourage you to take caution, ALWAYS make sure you communicate strictly through Airbnb messaging with them, and take evidence should you ever need to.