Zuzana was very responsive and friendly. With any issues, she was quick to reply and attempt to solve problems.
Pros:
The location is fantastic. Very central and if you have a car, the parking space is just around the corner. It’s easy to get around by foot or Uber if you don’t bring a car.
Having a 24/7 concierge made us feel safe in an area that may not always feel incredibly safe (but this is just a part of staying in Capetown).
Cons:
The apartment has a very musky odor, which may be due to the high humidity. That takes some getting used to, especially because there isn’t really a way to get air flowing.
There aren’t very many accessible outlets especially in the bedrooms. The bathrooms don’t have any outlets at all - don’t expect to be blow drying your hair ;)
Although mobile air conditioning units exist, they don’t really allow the place to cool down. They help drown out the noisy neighbors at night, though!
Lastly, just as an FYI: the balcony doors don’t lock.