I booked this apartment for my friend for a month and didn’t stay personally.
Mbasa seemed hands-on and nice on the phone as i kept in touch with her. She was quite accommodating.
However, my guest complained about the lack of privacy as she came in unannounced to check on the apartment. On one occasion barged into the apartment, leaving my guest frazzled and a little traumatised. After that incident i spoke with her and she apologised and we were all good.
We also were of the impression that entire apartment meant the “entire” apartment, but my guest got there to find a room locked off, and a separate price billed if the door was to be opened. So the fee for the apartment is actually overpriced in the long run!
I guess guests need to set boundaries right at the beginning of the stay and inquire about the “entire apartment” clause as this is untrue.