Graham’s service was unprofessional, he decided to leave and go to a party while I was standing outside. He made no alternative motives for us, but told us to wait for 2 hours til he was back. We decided to look for other accommodation late and he did not want to refund us at least half of the price because we technically wasted money booking, yet not stay there.
I communicated to him that “we’d try” to cover an earlier check-in time as we do stay far and we weren’t sure what time we’d arrive - he still left nonetheless and we had to stand outside in the cold.