The flat is adequate, but needs more attention to detail,e.g. welcoming guests, having a bottle of water waiting in the fridge, filling the ice tray and most importantly, provision for load shedding! The lights provided were pathetically dim, there was no UPS, and worst of all, no matches or lighter to light the only thing that worked; the gas hob!
That said, thank you for providing beach towels for us. All in all, I felt we were very much customers, not guests.