In a nutshell, the apartment was GREAT. Management was APPALLING. My experience during the stay has left a bitter taste in my mouth.
Internet
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I requested the internet speed before my stay as I work online and do video conferences.
The internet kept cutting off and when it was working the speed was 2.5 m/b per second.
I contacted the agent to request the speed and line stability from the internet providers so I could determine if I should rather use my phone data instead, but he would not phone them and kept interrogating me because he didn’t understand why the internet was slow. He kept telling me the speed was “fiber” and a “4GIG line” …?
I continued following up with him for 2-3 days but eventually stopped and used my own phone data which cost me a significant amount of money.
Privacy
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At least 8 days of my stay there would be several workers walking around on the deck jumping over from both neighbors’ walls. My workspace + kitchen + lounge was in direct view of the deck which did not allow for ANY privacy at all. Ultimately, I also couldn’t use the deck. I contacted the agency about this and sent the agent an image. He then called and started yelping at me for not calling the police. Eventually the security was notified BUT this continued so I sent the agent another image of another person in which the agent called me again then started reprimanding and accusing me of having an agenda/angle. This turned into a yelling contest with no resolve. Thereafter, I requested to have another agent help me if I was to stay at the apartment. I have a disability which a made the agent aware of and could not just pack and go which would have been the best option. I decided to stay and the have handyman assist me with any further possible concerns. (According to the agent he was the “fiber specialist”)
Electricity
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The electricity alarm started ringing several times around 2-3am. This happened several times (Every 3 to 4 days) and I would need to contact the agent to top up as the voucher would only last 3-4 days at a time. Wy can’t the agents’ provision for 13 days of my stay instead of me monitoring and doing their job?
One instance was when I slept in the lounge and woke up with a worker standing less than 2 meters away, facing & looking at me while doing something to the sliding door glass.
- The bathroom door handle came off completely where if I closed the door I couldn’t open it from the inside. The handyman eventually came and fixed it.
- Sliding door kept coming off the railing.
- The entrance door lock was tricky to unlock.
- Netflix wouldn’t sign back in after 8 days.
I do feel for the co-owner as the agency/management company should be responsible for my bad experience. Hopefully this will change as I believe the apartment is at a great location and has MUCH more potential.