Mark was really easy to communicate with during my stay. I did have some unexpected plumbing issues that mark worked hard to resolve while things were out of his control. I did find it disappointing that there was not any hand soap, garbage bags, or enough toilet paper for me while I was there because these are essential items & paying to be there for a month these should have been provided. The dryer did not dry my clothes and If I would have know this was so difficult to use I would have just air dried my clothes instead of attempting to re dry my wet clothes multiple times. The tv does not work so do not plan on watching Netflix/etc. Overall the place was safe, great location, I did have some issues but mark was very easy to work with and a good communicator.