I don’t like leaving negative reviews but we unfortunately did not have a good experience here. This was due to horrible construction from the flat above, admittedly not the host’s fault. But it was their responsibility to ensure that the flat was in a habitable condition and they could have taken the time to visit in person straight away and find out exactly what was going on and then communicated with us much sooner so we could have had time to find alternative accommodation. Instead we were misled about the nature and duration of the planned construction and were put through a nightmare of stress and sleep deprivation, and then sent to another of their apartments which also had construction happening above & below making rest impossible. We were told this is common in Cape Town during the cold months; if this is the case then I think the company needs to put in place a system of diligently checking in with the building manager prior to a new guest’s arrival to ensure that the apartment is going to habitable for the duration of their stay. The noise levels were extreme.
Additionally, the day we arrived it was a really intense storm and there were no heaters in the apartment and the windows & roof leaked in two places making the floor dangerous for our toddler.
To their credit they did refund one night, but unfortunately this didn’t really make up for the stress we were put through.
Positives: the beds were very comfortable and the apartment is clean and well designed with modern appliances and good Wi-fi.