Everyone we interacted with at Heritage Apartments was friendly and professional, but it is super frustrating that their listings are not accurate representations of where you will actually stay. It seems like their policy is to let guests book any listing on Airbnb, regardless of if it is actually available, and then they ultimately place you in any "similar" unit that they have unoccupied in the neighborhood. So for anyone who pays attention when you book, don't expect to get an apartment with the same layout as listed. The units are clean and new, but not particularly thought out in the way that an airbnb with an independent host often is - they lack some thoughtful features such as switches near the bed or a dresser in the bedroom. The sloped ceiling upstairs means we whacked out heads often and there wasn't enough light to see inside our suitcases at night when we arrived (they were kind enough to provide a desk lamp the next day). There is no outlet in the bathroom or anywhere that you can use an appliance near a mirror. Laundry detergent was provided which was nice. The windows do a good job of keeping the busy street noise out, but there are only blackout curtains, no sheers, and since they face the street and are in front of the bathroom you pretty much have to keep them closed unless you plan to get dressed immediately after showering and before leaving the bathroom. Bed was very firm but comfortable. They were able to accommodate self check-in for our late arrival. Overall it was an acceptable stay, and hopefully they will address some of their apartment's kinks and continue to improve.