I informed the host that I was booking for my in-laws before she accepted this booking. The house is some walk away from Newton MRT but the walk wasn't sheltered. Given SG weather, its not particularly convenient. The house and room are definitely not as new and neat and bright as shown in the photos. Its rather clean but the kitchen lacks microwave and the stove doesn't work although we've tried a couple of times and even asked the host about it. My in laws couldn't heat up the food that they bought back. However, the room is big and clean although dark. My in laws said the bed is comfortable and they slept well. The host is difficult to deal with. She demands a lot as a host based on my experiences throughout the years and across countries. She's the first host to request for me to send scanned passport details before arrival which made me uncomfortable. When I asked why its necessary, she said its legal requirement (which she can't pinpoint which section and unable to direct me to a website for me to check when I asked for it), that I booked the room for my in laws and not staying there myself (she shouldn't have accepted the booking if it makes her uncomfortable) and that she wouldn't be in Singapore to check us in (so be in Singapore?). I relented and emailed her my-laws' passport details to stop the long chain of communication and she promised to send me EIGHT emails regarding check in details. After she sent FIVE (each of the email containing only ONE or TWO photo/document), she requested (yet again) for me to send my in laws' contact number so she can liase with them personally. She really got on my nerves with her endless requests because of her own choice of not being in SG and confirming my booking knowing I won't be staying there. I told her my in laws are old and are not tech savvy and do not have access to internet as often as I do. She argued with me back and forth until I put my foot down and requested for her to make the whole process smooth and fuss-free for me. I lost my cool with my host for the FIRST TIME EVER, but I really felt the whole experience ridiculous. It's like checking in to a grand palace when the place is pretty run-down (No offence but that's my definition of a run-down house). However, the host was easily reached after my in laws checked in. She replied to messages promptly when I text her about the stove. She also text me to check if everything is okay for my in laws. Overall, the whole process from booking to check in was torturous and I was inconvenienced to a tremendous degree. I wanted to cancel the reservation but perhaps its coincidence, her bombardment of requests and questions come only around her 5-day cancellation policy so...