Being an Airbnb host myself of six years in Las Vegas Nevada and Hollywood California the importance of a prompt reply to guess inquiries is paramount. The WINK hostile responded back to me very swiftly and I was able to check in within an hour or so of my initial request. I was flying through last minute on a layover and just needed a place to lay my head for the evening. It's for filled my expectation and was very centrally located to the Chinatown district. Very happy with the hostel experience that WINK provides.
One thing to note is they do have lockers connected to you personalize security key card so you can make sure your belongings are safe.