Arrival is a bit sketchy since you're not an official guest of the hotel, sweet home says you cannot go to the service desk. because they're not allowed to underrent the room.
we asked for a garden view room, but got "upgraded" without asking to a much bigger room but with a city view. The room was very nice but when we entered the room there was somebody else already inside. who did not speak English, dubbel booked? Very sketchy.