Very courteous and professional customer service, very attentive to details and very friendly.
The room was small but clean and modern, and the location was fantastic, with a nice view of the Singapore River.
Only negatives:
(1) There were washing machines and dryers right outside the door (room 207), and people were using them at all hours, which made A LOT of noise. This is NOT acceptable. If they cannot find another place for the machines, at least let the person know what they are in for if they book this room.
(2) There was someone (apparently a restaurant) next door doing renovations, using hammers and a hammer drill frequently EVEN AFTER 10PM! Thankfully, when I contacted the Heritage staff about it, they took care of it immediately.
Overall: great staff, great location, clean and modern, but a few small things that could be improved.