This was my first time to use AirBnb as well as to visit SG. Mr. Ong will send you complete instructions how to get there from the airport along with photos so you wont get lost. He and Elle will meet with you near the MRT exit so they can help you with luggage.
If you won't be using roaming of your cellphone, just buy the $15 tourist simcard inside the airport before you go out of immigration (there is a tourist stall) so you can message them that you are on the way. Or you can use the airport's free wifi.
The elevator/lift will service only every 5th floor so these rooms are better for travelers with not so much heavy luggage (altho Mr. Ong will help you bring it up). My room was small (approx 2 x 2.5 m) but quite sufficient to my needs. The A/C was good and can get the room temp down quickly.
Room has lock inside (latch) and outside (padlock) so you know you can leave items safely. There was 6L of potable water too for drinking and a shared fridge/freezer outside the room. There was a washing machine just outside the that supposedly shouldn't be used after 10 (or was it 9, there is a sign) pm but when I was there, someone was doing noisy laundry up until 11pm onwards one time. So bring earplugs since the walls are very thin and the shower and washing machine is less than 5 ft away.
Elle is very friendly and helpful. She met me with some nice cold lemon tea when i arrived and also gave me tips where to buy denim shorts (ended up buying 2!). She also gave me a bowl of mangosteens to eat which i havent had for more than 5 yrs so that was a nice treat!
Location of place is amazing. You go down and there are hawker stalls selling all kinds of food and drinks. There is McDonalds also if you prefer that kind of food. A small 7-11 is also just there. Chinatown MRT station is very handy since it will connect you to most other lines thru nearby interchanges. There is also a handy taxi stop behind the complex (go straight beyond 7-11 until you see the Bunnies Bakery, turn left walk straight until you reach the corner and then turn left again to see the taxi stop) if you want to use taxi/Grab to get somewhere.