Cheryl and her team were super helpful and friendly. The location was amazing, with a lot of things to do right outside the door step. This was my first time in a capsule so my expectations were quite low however the capsule itself is shockingly decent size. You can keep a small suitcase and back pack inside and still have enough room to move around. The bathrooms and the capsule itself were super clean. There are a set of stairs that you have to climb to get to the room. I am an over-packer and did not want to drag my suitcase all the way up there. The lady at the front desk was so friendly and stated I could leave in downstairs and that she would watch it all night. Honestly, I would definitely stay here again!