First, for any future customers, don’t worry, this is not a scam, you will get a room, it is legit, and MBS is an incredible experience. You can’t beat the rooftop pool, the drinks are overpriced, but not outrageously, and the location is amazing (great access to the mall, the gardens, etc.). Check-in was clunky, took several hours, and we didn’t get quite the room we asked for at the beginning, but the host was very apologetic and tried to make it right with a bigger room on a lower floor and other perks. Would we do it again, yes definitely.