I was welcomed right when I stepped into the door. Charlie helped me right away to have me settled. Also he helped me to correct my booking as I had booked the wrong bed. Service is excellent here! The listing is accurate to the posting. The whole place is very clean. Capsules are spacious but sometimes if the capsule next door is using a light, it can shine through. So if you're sensitive to small noise or light, please put that into consideration. The neighborhood is great. I felt safe. It's not a far from the Lavender MRT station and bus stops. Hawker centre right across the street. Also, a supermarket and other fast food restaurants are nearby.