The room was as advertised and it was right above the Chinatown MRT which was very convenient. I did not meet Hock but the communication via email was good. Elle was great, nice and friendly. Since I am Filipino by blood, she recommended and told me how to get to Lucky Plaza which has many Filipino businesses. I was able to enjoy some traditional Filipino desserts. The room had air conditioning and good Wifi. I also had convenient access to the bathroom and shower. I would recommend this property to anyone visiting Singapore. Excellent value and I would stay here again!