The staff members were really responsive. They sent me several messages and gave me specific instructions about the check-in process. I didn't have a problem getting to the accommodation. The only downside is that I have an old phone, so sometimes it runs low on battery. This is a digital hotel that requires guests to use their phones to check-in, so you need to make sure your phone is charged.
My biggest concern is microscopic insects crawling on my bedsheets and covers. I didn't even realize it on my first night because I was tired. On my second night, I noticed little insects crawling on my bed. I thought I was too sensitive. By morning time, I was sure I wasn't just imagining things. The good thing was that I didn't get bitten. I'm not sure what they were. I couldn't tell if they were lice, ticks, or bedbugs. The staff helped me change the sheets and did a spray. It was okay after that. But I still saw little insects once or twice and felt very uncomfortable.