The property is in a great location, walkable to Orchard MRT. The check-in process was confusing. My key wasn’t in the self check-in kios. My room wasn’t ready in time. The room given is different than the one listed in my reservation which caused me to not finding the room. The washing machine is moldy. The towels were smelly. The bed sheets had a stain. There was no hot water for the shower.