Joyce was very helpful with everything we needed. We needed an early check in and somewhere to store our luggage since we had a late flight out and she was very accommodating. The space is quaint and comfortable- all we needed for a short stay in Singapore. The only thing that was a hassle were bathroom facilities as you had to unlock/lock multiple doors to get to the bathroom as it was in a separate unit. Other than that, everything was great. Joyce is a wonderful host.