The host Cheryl (lady) was very kind. However, I think it was her boss or somebody, but this Indian guy was really unprofessional and bad at handling customer service. He gave me and my friend a room at the first floor which was right next to the reception hall (I think it used to be a storage space but they redesigned it into a room that fits 4 capsules). We could hear all the talking, music, laughter in the hallway and since I can't sleep in a loud environment, I asked the Indian man (who seemed like the boss) if we can get a room upstairs. He said no and said that all the rooms were fully booked. That was absolute nonsense because my friend and I booked separately, and we were assigned a bed right next to each other in the same 1st floor same room. And we checked in exactly at 3 p.m. which is the opening hours. Which basically means, since we were the first to check in, he gave us the worst spots. And he lied that there were no other rooms(beds) left in any other place. Absolute nonsense. If that was true, then my friend and I would probably be assigned different beds in different rooms. Nope. My friend and I were assigned the same room. That means that they assign the bed at check in. And now that we wanted to change the rooms (regardless of the fact that there were probably rooms left in the second floor), he said no. Moreover, he said 'If you want some other room, you are asking me to put someone else in the 1st floor. That's very "NICE" of you' in a super sarcastic way. WHAT???? Then you putting me in the first floor is a nice thing? You shouldn't have made rooms in the 1st floor in the first place bro. Just because he wants to make a few more bucks, he sacrifices the convenience of the 4 ppl who need to use the 1st floor capsules. Wow. What a businessman. Absolute trash. If you are looking for a pod capsule hotel, just find another one. There are tons in that area. And this place costs 2~3 times more than any other one in the area. There's nothing better about this one compared to others. My friend and I found another pod hotel right next to this place and it cost less than half the price... Trust me. You do not want to use this place.