overall the service of the staffs is good. however, we encountered an incident in the room that we stayed as my guest and I were bitten by bed bugs. we immediately called the front desk n they were very accommodating and offered to change the room and wash our clothes. unfortunately we discovered bed bugs in the new room as well! the nightmare we had to go through as the rashes n itch were all over our bodies. We are very petrified with this experience. We went to self laundry to wash our clothes again in high heat immediately before we head home to avoid bringing the bugs home with us.