I stayed two nights at this hotel chain. some good, some bad experiences.
the good: this specific chain's location is perfect, and the room was clean and new/modern. room will be considered cramped to many westerners but for me coming from HK, I'm used to it. bed is comfy.
now, the bad: first, the room doesn't block noise from outside much as I can hear not just neighbors but also the ding dong sound the elevator makes. my room is closest to elevator so perhaps other rooms will be better.
the second and bigger to me is the staff do not communicate well. after I booked I got a message from "host" on Airbnb telling me to download the app that is required to check in and unlock room door. the note says I can pre register up to six days before I check in. I kept trying to do this over course of two days but the app wouldn't load. I told the host this but we concluded maybe it's because I'm in Europe at the time. so I land in Singapore on day of check in and I still couldn't get in the app. at this point I'm nervous because I am due to arrive to hotel in one hour and I still can't get app to work. I message host again, he tells me to restart my phone (a pointless advice I've done already. I tell him it doesn't work, he gives me a WhatsApp number to message. I send a message there, the person sees my message but does not respond.
finally I arrive at hotel still having not resolved app issue, only to realize the app CAN ONLY BE USED WHEN CONNECTED TO THE WIFI AT THE HOTEL. so basically all that info about pre registering days before is wrong information. I understand mistakes happen, but the lack of communication after really made me mad. to ignore messages from someone who's already landed in Singapore and on way to the hotel is terrible service.