Check in with Mike was great and he was really terrific about communicating during our stay. He stayed late to let my spouse in as the flight arrived late PM on a weeknight. The unit is located in a convenient area with access to two MRT lines (Farrer Park & Lavender) about 10 mins walk each, and a number of busses. I would say the main downside is that I was looking for a two bedroom for my spouse and his colleague (prior to my arrival) and I would say that this unit is not truly suitable for colleagues or travelers who are not close with one another as the bathroom is in the main bedroom so you have to access the bedroom to use. The unit is tidy but limited space, I would say more than (3) adult travelers (who know each other, i.e.: close friends, family etc) would be very crowded. It was only my spouse and I and with our suitcases etc it was already quite cozy. (Perhaps a couple with no more than (2) small children would also work). Another aspect to consider is that the street can be a little noisy. Upside, the W/D is really awesome, super functionality for a combo machine! It's a cool neighborhood with a few different hawker centers, cafes, bars/drinks, lots of choices for F&B, and very walkable!