Kinda find it unacceptable for the host to not have a service recovery measures when unexpected events were to happen which affect the next client in line. It’s a two way measures. It was stated clearly that if the client were to be late for check in, extra payment will be charged to the client. However , if the host were to be late for some reasons, there won’t be any service recovery given to the affected client. This makes me feel that the client’s time wasted on waiting for the host is not considered as being ‘precious’ or ‘appreciated’. Yes apologies were given but there’s no point of apologising but no benefits were being given in return of the time wasted. Hope that after this, the management is able to come up with a service recovery plan because it’s unfair for the client who have to wait for hours while when the situation were switched, the client will have to pay extra which benefits the management.