We had booked and paid premium rates for a high floor room overlooking the city and water. It was a fabulous room, but after 2 nights we were told that we had to change room to a much lower room, although recently upgraded. The photos of the room that Christina sent us were generic and showed our view to be a roof!
We were not happy and had a few discussions with Christina, but when we got our room it was very good with upgrade, if a lot smaller but we had great garden views. Overall it was good but we were not happy with the changes and lack of communication. All we need is to be told what’s happening