Very small, but affordable in a great location for a short stay.
We stayed here for 3 nights. Things to know: You check in online (they call it ‘chat-in’) and get a code to access your room. You can ‘chat-in’ a day before which is helpful. You need to upload a photo of your passport in order to check-in, so having a photo on your phone/computer before checking in is helpful. You check-out (‘chat-out’)online when you leave.
There are shared facilities on the top floor that we didn’t use.
Most communication with hotel staff is via WhatsApp, so it helps to have this app loaded before booking in. However I found the use of WhatsApp confusing as information didn’t seem to go through to the manager, only to hotel staff.
Pros: comfy bed, good hot shower, great hotel ground staff (e.g. quick to fix minor issues like noisy pipes, broken lift, providing a power adapter). Location is really great - endless food options around, near the Bugis MRT, easy access to airport.
Cons: very small, no window, limited space for large suitcases (but as shown in the photos - you know what you are getting). Fixed hangers and a lack of hooks for towels etc was frustrating. Aircon was good and quiet but blew directly on to the bed which I didn’t like. The building itself is not secure - anyone can enter the building and lift, although room locks seem very secure. There is an overwhelming (fragrant) smell in the entrance (that may be trying to cover other smells?).
Finally, we were disappointed that the manager was unsympathetic that we were unable to make our first night (due to pandemic related flight issues) and unwilling to provide us with a refund for that night. In normal circumstances this would be understandable, however this was a crisis situation.