Generally the stay was below than my expectation, compare with the hotel’s nice reviews from other platforms. I don’t think I will recommend this place to my friends or family.
1. Inaccuracy- they put washer/dryer as amenities on the listing descriptions but they don’t offer it for free, you need to pay S$8 each.
Also, they don’t provide daily cleaning service like as the other hotels do. You will find this info only when you check-in and try to find out the cleaning information on the TV screen. So among my 4 nights of stay, I only was eligible to get one time cleaning service, yet they didn’t provide it, claiming “do not disturb” sign was on. I have no idea but even if in case I turned on by mistake, they left note at 16:42 according to their note, but said I need to request until 4pm to get the service. (so the eligible time was already passed) They didn’t notify me via Airbnb web or text, so how can I even know?
I went to concierge to request at least next day cleaning, and they said it’s very strictly impossible.
They are charging S$60+ 10%+7% for additional cleaning, yet took away my granted only one time of cleaning.
2.Cleanliness- Generally it was OK but upon check-in, there was a black long hair on the pillow. It was not mine obviously since currently I have blonde hair.
3.Communication- I never can receive reply from the host on Airbnb application. Also, when I asked support regarding inaccurate info about washer/dryer/and cleaning service, the concierge was not helping at all.
If you don’t need daily cleaning service nor washer/dryer and if ur looking for the place near Little India area or Rochor MRT, this can be a good place for you.