It was a little challenging not being able to communicate with the hotel directly. I had to go through the host when I needed help because the host asked me to do that. The host tried to accommodate as best as he can but there were a lot of waiting time. I was a little disappointed when I got into a garden view room with one bed because I paid extra for a city view room with two beds. We got an extra bed but that wasn’t what we wanted. We got the refund because we didn’t get a city view room but if we booked through the hotel and if I could talked to the hotel directly, I would’ve probably been able to change the room. We wanted to go swim as soon as we got in but had to wait for the host to get the QR code and it took an hour to settle to get an extra bed and get the QR code. Next time I’m going through the hotel directly.