I was skeptical at first, but check in went well. You meet a member of Lina’s team near the hotel to get your key. You do not deal with the front desk, everything is through Lina as your room is registered to someone else’s name. I upgraded for garden view and Lina upgraded me again to a deluxe room with a harbour and garden view on the upper floor with a bathtub. It was amazing and alot cheaper with Lina than through the hotel direct. Communication is instant, be aware that their English is not that good but I understood everything. You have access to the pool which was amazing. Lina managed to check me in about an hour early which gave me more time at the pool. Thank you for a great stay!