They were very accommodating when I needed to add another night to my booking! I also arrived at 3am, and they laid out the self check-in process and labeled the hotel areas so clearly that I had no problem getting into my room and knowing what all the rules and reminders were. I thought the inclusions would be very minimal given the cheap price, but I think they're very generous! I think what stands out the most is how well they maintain the place. It's clear they tried to fit many people in one space, but it's also clear they never skimped out on anything in doing so. Everything was just so clean, comfortable, and well thought-out. Communication was very prompt, thorough, and helpful. Many thanks to Faizal at reception, who was very, very accommodating and generous with his time!