Was not a very positive experience. Booked a family room for FOUR adult guests which the listing allowed me to do. Upon reaching the place we were informed that 'according to hotel regulations' only three of us could stay in the room and the fourth person was a guest who'd have to check out by 10.
They were unable to make any additional arrangements for us or reach any compromise, which was understandable given it was new years. However, not only were they reluctant to give us a refund but also did not seem to have any management around to talk to? The receptionist kept telling us that all the upper management were on 'leave for the holidays,' until she eventually put one of them on call for us - who turned out to be quite unhelpful as well. No new ground was covered here.
After much haranguing we finally managed to reach a compromise - if we checked out immediately, we would be able to request a refund through Airbnb. However, the entire handling of the situation left a particularly bad taste in my mouth. It is incredibly unprofessional to not communicate vital information, not to mention the flippant and offhand way the hotel tried to dismiss our complaints is not a good look for them. Hopefully in future they take care to make their regulations and rules more apparent to travellers in advance.