Checkin was very strange. The entire entrance and concierge area was in total darkness. We weren’t even sure it was open. The girl at reception never turned a light on and had us signing things in the dark. The apt was not clean (dust, grease, ants, lizards in the apt, cobwebs hanging over the door, hallways not clean, elevator not clean and looked like the interior had been wiped down with a greasy cloth. The water heater in the apt broke while there and had to be fixed. The exterior was very tired /outdated looking. The gym was a joke (hand weights that leaked sand) an outdated , bulky all in one weight machine. So, for what you were getting (we had to ask for a toaster), it was very over priced. There was a nice rooftop garden area, with not a chair, table or bench in sight, so not sure what it was for? On the plus side, it was a short walking distance to Orchard Road and there were lots of places to eat as well. Would most likely never book again. It does have potential though.