I only met Michelle on our 4th day which is our last day because I think she was very busy with work. But her household help was always there checking if we are okay. And also she was very helpful to us in every way and very responsive to our questions about anything. The place is quite far (around 1hr or less) from the city proper but everywhere can be conveniently accessed with Bus and MRT. Michelle's place is very near to Woodlands north plaza where you can buy all sorts of things from slippers to adapter and also food is great and cheap. The room was cozy and would definitely stay there again!