The Marina Bay Sands is an amazing hotel - without question.
But booking with Bill for a steep discount off of published rates came with additional hassle. There was no one thing that went poorly, but more of death by a thousand small inconveniences.
When I arrived, I had to meet someone to give me a key - I was told not to check in at the counter.
My requested king bed wasn’t available, so I was given a room with two twins.
When I went for breakfast and gave my room number, I was presented with some other person’s name the room was attached to. I felt I had to pretend to be this person to sign the check.
Then I was (with 10 minutes notice) asked to vacate the original room so they could clean it. And then I was told to go back down to check in at the front desk. I was given a screenshot with a reservation number.
When I tried to check in, they couldn’t find my reservation. It seems because the reservation was in someone else’s name and I was an “additional guest”.
Then the room I was given, although it was an “upgrade” had a crazy amount of construction noise from 8am - 7pm. The room was unusable without noise cancelling headphones. When I called the front desk to complain, I was told the “primary guest” was told about the construction but clearly that message wasn’t passed to me.
I can deal with all the inconvenience traveling solo on business staying within my company price range, but I would never do this traveling with family on holiday.