My booking was cancelled on the very same day i was meant to check in. Had i not call to inform that i will check in late....they didnt even know i have a booking. they claimed it was a system error that resulted in double bookings. Ok..even so...wud think they shud at least apologize and offer to help or think of a solution. But not just pushed everything back to Airbnb and said they will help me relocate. The sales guy just didnt want to talk further n just want to wash off his hands n let airbnb settled. ya..they did give me the full refund...but i was suppose to stay for 21 days and at the very day of checking in, my booking was cancelled due to their system error that resulted in double bookings and being left on my own to find another place for the night. Its ridiculous place...i wud think the place is ok...just the ppl managing it or sales ppl..just totally have no responsibilities and no care of their customers being left to deal with the aftermath single handedly. Unfit to be a host !