Booked 2 rooms through Lina. She was very responsive and assisted quickly with all questions.
We arrived early and stored our luggage until the room was ready. We had lunch at a restaurant whilst we waited, and Lina brought our keys to us whilst we finished lunch. We then went straight up to our room which was available for early check in. Our rooms were upgraded upon check in we had floor 42 (Garden Side) & 49 (City Side). Both rooms were big and great amenities.
Due to the hotels requirements the rooms are booked under another name (not your own) which felt a little dodgy. When ordering at the poolside you have to provide the name for the booking and the staff do not serve you if you provide the wrong name.
If I'm honest I felt so uncomfortable booking as we were not allowed to go to the front desk and had to use a different name at the pool but now, we have done it I would 100% do it again. We saved hundreds which gave us the extra money to spend on our holiday.