Bill is very responsive. Even though we booked very late the night before, Bill replied swiftly.
There was a little hiccup before we checked in. Bill informed us the hotel we booked was not available and suggested another hotel in the same location for us. We didn’t like the new option and asked Bill to proceed with a refund. Bill replied promptly and sorted it out.
We are happy with Hard Rock Sentosa and Bill was there to check in for us.
Love the big pools in the hotel. It even got a faux beach. Even though there were many kids and families, because the pool area is so big, you’ll be able to find somewhere to chill.