the place looks like the pictures, was fairly easy to find, as we had the loft , we were based at the back of the building, the one staff did bring us there, we paid the deposit which i got easily back, she arranged a limo to bring us back to the airport at the end of our stay, now, that staff girl was friendly and responsive . honestly i think the wooden floor could do with some maintenance, we stayed 4 nights, which they say after 3 nights you get new towels and linen, that never happened, no toilet paper replace, no kitchen towel provided if you want to wash up, rubbish you put out of your door, but for us what we did not like is that the place felt with lots of dust, the sofa , we found on 2 different places hairband, and lots of dirt under the pillows, opening the windows , there would be a black dusty front lines at each of them, we did not had the feeling that the place was good cleaned before , missing curtain window upstairs under the ac, we had to put 2 pillows to close it