The first thing I noticed when I entered the apartment was how extremely small it is and that it looked nothing like the photos. There wasn't even space to put our bags so it's actually more recommended for solo travellers as it doesn't even fit couples. The room also had a very damp weird smell, combined by how dark the room is even with all the lights on, makes it feel like you're in a gas station motel. Our TV didn't work, it kept switching on and off but in the few "good" times it did, the remotes wouldn't work too.
Our rooms were right next to the laundry area, so we were promised that by 10pm the washer and dryers would be turned off to all guest but for many nights we would wake up to the loud noises of the dryers at the wee hours of 3 and 4 am so we had to turn them off ourselves causing us a lack of sleep. I believe if you made a promise, you should keep it! I left the apartment at 6am one morning and there was soap all over the floor from the laundry and I almost slipped! I got back at 5pm and almost slipped a second time cause no one has come to attend to the mess. There's no upkeep whatsoever.
The last straw was when my husband nearly fell down the staircase cause the staircase railing came off the cheap glue they used for the railing! The staircase is really very steep. The railing that came off was right at the top of the stairs, if he would've fell, he would've went straight down into the glass doors and it could very have easily been a fatal fall. We then contacted Ray, and as lovely as she is, we knew she was just as dumbfounded and not of much help to situation unfortunately. I have pictures proving all of this and we have yet to receive any apology whatsoever. This apartment ruined our Christmas and they're a massive disappointment. Not to mention, a total life hazard as well.