While I didn't meet the host, Elle was very warm and friendly. The room is exactly as pictured and the aircon is heaven. The door is a little flimsy and not at all soundproof so if you're a light sleeper I'd suggest airplugs. The location is fantastic and easy to access on the MRT.

Important to note: there is a payphone outside the building complex. I was a bit worried about meeting Elle as I wouldn't have any means of contacting her after leaving the airport but then found the payphone. She came straight down to show me in.