Koko was very helpful and provided an airport limo transfer and flexible check out time. She was also very responsive to emails which was great. However -- and this is a problem with the apartment managers Atas, not Koko -- the front desk service was a hit and miss. A couple of them were really nice and helpful including the indian dude. Others were rather loud and rough - perhaps better suited for backend work and not front line customer service work. I once saw two of the front desk people talking loudly to each other in a foreign language in the mid afternoon when there were guests/ residents - they may even have been arguing. Another time, an employee was lounging on the couch in the front reception area with his shoes off and feet up, watching movies on his ipad -- which didn't seem very professional.

There were also lots of small details missing that one would expect from a professional serviced apartment: good working wifi (this eventually got fixed)... not enough plates, cups, soap, washing stuff in the kitchen... towels initially came with tons of lint stuck to them which left a trail of cotton all over you when you dried yourself after the shower. That said the facilities and fixtures are all brand new, and the cleaner came regularly enough though. There were also great rooftop facilities.