Nancy has been a great help! She’s very prompt in replying before and during the stay. It was CNY during our stay but her replies were speedy. There was absolutely no breakdown in communication. Her instructions to check in were very clear and easy. Also, as there’s no layout (floor plan) on the listing, I asked for one and she hand drew it herself. Very thankful for her service and accommodating to our needs (checking in earlier and checking out late). Although there was no gas when we checked in, she was apologetic and helped to call the gas company. But in the end, we couldn’t use the stove as it was during the first two days of cny and nobody was working to deliver the gas. Overall, I’m thankful to have a host like Nancy who goes out of her way to ensure that we have a comfortable stay.