Communication with Jorge and his working partner Fernando was very good. We haven't seen Jorge, but that was no problem. The key was at the reception together with a citymap he provided. Further more he was available for any questions. The apartment was clean and had everything you need. Price - quality you simply pay what you get I think. Good location in Santiago, very close to Bellavista and on walking distance from Plaza des Armas, etc... We had a good stay.