The welcome we received from Gonzalo contributed to why we loved Chile so much. Gonzalo was out of town when we arrived, so had arranged for his sister to meet us. She was very kind, spoke perfect English (which was great, because we speak no Spanish!), left her phone number in case we needed help and gave us an excellent suggestion for a place to eat nearby. Gonzalo had a nice bottle of wine and some nuts to enjoy when we arrived -- very nice! We felt safe in this apartment - there was a concierge in the foyer to let us in, and residents that we met in the hallway or elevator were very pleasant. Surprisingly it was very quiet. I say surprisingly because we were on a very busy, well known street. The apartment itself was small but clean and comfortable & had everything we needed. There was a little balcony that we loved to sit out on, and a beautiful view of the city. At the top of the building there was a lovely pool and seating area - fabulous view from there as well. The location was fantastic. As an example, we actually did a walking tour, then walked to San Cristobal Hill funicular from the huge fish market, and then back to the apartment later. (We are ages 64 & 70, so if we can do it, younger people would find it easy.) It's close to beautiful parks & restaurants, the subway, and was easy to catch a taxi. There is a nice little coffee shop next door to the apartment building, and Starbucks is just a few blocks away if you like that sort of thing. Our only regret is that we couldn't stay longer. We love Chile, and we love Santiago . . . and we would definitely stay with Gonzalo again.