JuanKa was very responsive as my girlfriends and I had questions during the days prior to our arrival. The apartment was available at the exact time we had asked for it, and it was freshly cleaned. It looked exactly as it was pictured. The view from the apartment / balcony was very nice. The neighborhood was lovely and we were able to connect with a very welcoming yoga / bike rental / restaurant / tour guide company across the street called Tour Collective that facilitated our stay in Santiago by taking us on a bike tour of the city, offering transportation to the wineries, and driving us to the airport.