Cristian was immediately responsive to all emails, and very flexible when our plans changed at the last minute due to weather conditions in the mountains (we ended up having to fly in rather than come overland through the pass). He was very understanding and very helpful. His place was very cozy, well-located, clean and comfortable. We didn't end up spending a lot of time in the room because there was so much to see in Santiago - and Cristian was great about leaving info about the town in the room, and responding to all of our questions. Highly recommend!