I had a lovely one-week stay at Paula's. The place has everything you need for it to really feel like a home. The host certainly put a lot of attention to details and the apartment has a rather modern, chic style. I especially liked the brick wall bathroom. The location is excellent, directly located in the centre of the vibrant neighborhood of Bellas Artes. Very safe area, with friendly concierges in the building. You are also right next to famous St Lucia, Barrio Lastarria and Patio Bellavista with many bars and restaurants on your doorstep and the metro in the corner (literally 1 min). On weekends it could get a little loud at night, so if you're not used to big cities, take that into consideration - but personally, I loved being in the heart of Santiago. In terms of communication, Paula was very responsive and super friendly. I'll happily come back in the near future :)