A lot to like here. Super clean and all the major things worked great. The bathrooms are nice with excellent water pressure and plenty of hot water. Views of the mountains are fabulous but not of the huge pit and construction going on across from the balcony. The complex is safe and well secured and patrolled. The neighborhood is safe and well maintained. Liked the small grocery store next door where we could get most things and the massive mall a short walk away with top line stores, movie theatre and a huge supermarket. The parquet Auracano across the street is lovely for morning or evening walks. Beautiful flowers and manicured paths. This apartment would be a solid 5* for location if not for the construction across from the apartment which starts at 8am on weekdays and carries on until late afternoon. This is a massive construction of another huge apartment block or office building or something similar and you are going to hear all the trucks, drills, hammers, pile drivers and other construction noise. It looks like this massive build will be going on for some time.
The kitchen is well equipped. I would grade it above average. The only missing ... we could never find a potato peeler which seems like an odd omission given how well equipped they are with everything else. Lots of pots and pans of different sizes. Lots of bowls for mixing and making. A blender for cocktails. Be prepared for not much in the way of cooking staples. There was salt and a little sugar but no oil or vinegar. No condiments. Fairly standard for Airbnb places but the better ones will give you the basics.
The welcome note and a nice bottle of wine were a nice touch. Well organized notes on the house rules with not too many rules and they are all reasonable like no parties, no noise after 10PM, etc. Check in and out was among the easiest I have ever experienced. Love the digital entry pad and no need to haul around/lose keys. Check out was easier still. No need to dump trash or start laundry ... just leave it all for the maid. No need to meet anyone for a checkout inspection. I loved that. All they require is a note once you vacate.
The main bed has a high quality mattress and bedding. A little on the firm side which I loved. I slept better than at home. The bed in the other room is tiny and a bit lumpy but fine for a child.
Towels - as the owner knows I was not happy here. Their rule is only one towel per guest if 6 nights or less. I find that ridiculous. Fortunately there was an extra towel in the guest room and we found another spare in the closet that they forgot about. So we were fine for bath towels. There are pool towels and no place to get one. What is the point of advertising access to two pools if you are not going to provide your guest a pool towel? Towels are bulky and heavy and one should not have to pack a pool towel all the way to Chile in order to enjoy the pool. Shame too as the pools are very nice and it would have been great to enjoy then on the two very hot days we were there. I would have been happy to pay a few dollars more to have enough bath towels and pool towels.
Communication - excellent at first at time of rental. The owner is very responsive. The problems came when he handed off to the manager a week out from our stay. Several times she promised to get back to me with information/responses and did not. Overall the communication was good and the owner's is excellent.
Heat - there is no A/C and this is clear in the info. It hit 90F two days during our stay and the place gets a little warm. With ceiling fans or even a working floor fan it would have been fine. We learned to open the windows at night and close them by mid-morning and the place stayed fairly comfortable.
TV's and wifi both worked great. Nice to have Netflix and we enjoyed watching a little bit of TV in the evenings to unwind. The furniture was comfortable.
Thanks Matias for allowing us to stay and enjoy your place!