Mercedes was very helpful with information about how to get around Santiago. The apartment was clean and comfortable - perfect for a short stay. The check in went smooth even though we arrived super late/early ~3am. The listing said that the pool was open and Mercedes confirmed this, but the pool closed in March, so that was a let down for my sister and I. There was confusion about check out time. The listing states 12pm check out. Mercedes assumed that we would be gone from the apartment by 8am that morning because I told her about a flight to Argentina for that day in the previous weeks. We had not spoken about specific check out times since then. Argentina had a transportation strike on that date, which when I later asked Mercedes about, and she was aware of, so our flight had been canceled. We rebooked a different airbnb for Santiago to check in at 3pm. Mercedes woke us up at 8am on check out day to clean the apartment bc she had guests coming early at 9am. We were forced to hurriedly pack and throw on clothes and leave the apartment. We had to wait outside on the street for a taxi to take us to get money exchanged and pass time, with our laptops, luggage and all. Within 5 minutes, I had been robbed of my cell phone, which led to a whole ordeal for the rest of the day. Mercedes flat is comfortable and clean. She was nice to speak with, but the way she handled our check out left a lot to be desired. She basically blamed me for not telling her I'd like to check out on time and she did not assist us with protecting our belongings for the time she had us put out on the street.