Unfortunately Marcelo’s place wasn’t what we had anticipated. We communicated via Airbnb app and agreed upon a check in time of 3pm, we arrived at the accomodation at 2:45 and wait until 4pm for Marcelo to arrive to let us in. Upon arrival they still had to make the bed and then told us that there was no water until 7pm, we thought that would be fine, at 7pm Marcelo said it was fine to use but we needed to plug the hot water service in. We tried to use it and flushed the toilet as advised and then told again we weren’t allowed to use it because of maintenance issues, this meant we couldn’t use the toilet, shower or use any water from the tap. Marcelo was helpful in finding us new accomodation but we were disappointed with the lack of communication - we would’ve rather to be told that the apartment was unavailable rather than deal with the issues of it.