Our host was great! When we had any problems he was quick to respond and help us out. He helped us get to know the area with close grocery stores and the best places to go. He had two beers waiting in the fridge for us when we arrived (: The apartment is exactly as described. The security is very friendly and the building is pretty quiet. My sister and I shared the apartment it is small but it has all you need. The porch is a really great place to do work and just hangout. There are a lot of great restaurants nearby. Our host also bought towels for us and an extra pair of clean sheets. He was very welcoming and open to help out. This is a great location because it was so close to the metro so it was easy to get around Santiago. You feel very safe and comfortable at night. My sister and I are both in our young 20's and it was our first time in an apartment on our own and we felt safe.