Location was excellent, communication was fast and it is an excellent budget option in the heart of Santiago. It can get quite hot in the summer despite the one fan in the bedroom, unfortunately there was a massive power outage leaving us with no water, electricity, wifi etc... we had to find emergency accommodation and leave a night earlier. It was 32 C and we couldn't shower, turn on a fan, food went bad etc... it was not the host's fault but we received no support on their part.