I stayed here a total of the 3 weeks and I must say it was the first time I ever stayed anywhere and never met the host or hostess in person. However, the key was left at reception/security for check-in and I did meet Francisco's mom at check-out. I have zero complaints about this apartment. It was just like in the photos. Francisco did maintain consistent email communication. The most impressive thing was the uninterrupted WiFI internet. I was in Santiago on business and this really helped out. The apartment came with a comfortable bed, hot water shower/tub, full kitchen minus an oven for baking and living space to entertain or wind down. The 24 hour a day security was superb and the price was quite reasonable for the location. It is located in the heart of downtown on Calle Catedral two blocks from Metro Station Santa Ana and three blocks from Plaza de Armas. Restaurants, cafes, and super markets, and laundry service are all within a block or two. The icing on the cake was the building being a pick up point for Santiago's major tour company Turistik. This is the place to stay in Santiago. Happy Travels!!!!