We never met with Roxana, only by email or mobile phone, but she always replied all our messages and when we arrived to the flat also we received a call asking if it was everything ok.
The flat is in a safe and one of the best areas of Santiago, Providencia, just a few steps to the subway station (Los Leones), public transportation, taxis, restaurants, pharmacies, shopping, clubs, anything u need is on your doorstep.
The flat looks exactly as the photos but the only problem is the noise from the street (traffic) but it is normal in a big city.
I used to live in Santiago (Providencia) and I know how safe and quiet is, so I recommended to my foreign friends to rent this flat, for that reason I will do the same for anyone who wants to have a good experience in Santiago.