Nicole’s home was perfect for my husband and I visiting Santiago for a few days. We arrived late in the evening, so the caretaker, Juan Carlos, waited to help us with our check-in. The location is confusing on first arrival (go around the corner!) but our taxi driver called Juan Carlos, and he was immediately responsive, kind and helpful, despite the late hour. Nicole was responsive whenever we wrote to her, and even tried her best to find us transportation options when we were in a bind. The house is so cute and just as it’s advertised. We even had to make changes to our reservation last minute, and she was fully understanding. I would definitely recommend this flat to our friends and family.