Felipe made every effort to respond to my requests (information and a place to store my bags since I arrived several hours before check-in). The flat was just as described, NO complaints just enjoyed it. Might even go back for a month to experience more Santiago...
When it came time to leave I was having trouble getting a taxi even with the super efforts by reception personnel. My Spanish is SO bad that we were struggling. Finally they called Felipe and he was in the lobby in 10 minutes AND TOOK ME TO THE AIRPORT...
Thanks Felipe!