The keys were with the concierge when we arrived and they seemed to be expecting us. The apartment had a welcome feel to it and we were all surprised to see how good the wireless WiFi was and that electrical converters were available, specially as the ones we had brought with us were not a good fit. There was a broken shower holder in one bathroom, but one text and it was fixed the next day like new.
The price and closeness to a supermarket and shops was a great advantage.