We stayed in another one of Maria's flats one block away because the apartment listed did not have hot water and they were in the process of getting it fixed. Maria was very nice and communication was very easy. The flat is in a nice part of town, close to many main attractions and safe. It's also very close to the metro. Everything was very clean and just like the images of her other flat. I would definitely stay at Maria's flat again if I return to Santiago.