I never got a chance to meet Paola, but she made sure the key was available for pickup and the apartment itself was very well stocked with towels, linens, and other handy items. There was comfortable furniture, attractive paneling on the walls, and the plumbing/appliances worked well. The view is striking and the terrace gets a very pleasant allotment of afternoon sun in the Chilean winter.
The building is very well located. Countless restaurants - both modest and lavish - are all within easy walking distance. Paola herself was always easy to reach and very helpful. I can wholeheartedly recommend her place to anyone visiting Providencia.