Let me start off by saying Santiago is kind of a mess when it comes to Airbnb. A lot of people accept your booking and then cancel, or they leave out instructions about checking into the myriad apartment buildings. It also seems to be the norm that you never meet the actual apartment owner, the owners have people that manage their properties for them. That being said.............Let me start off by saying we booked this place a ways in advance. The night before our arrival I messaged the manager to ask more specific check-in details. She said that she was glad I messaged her because she had to move me to a different one of Pedro's apartments that was about 2 blocks away. This was last second to say the least, and what if I would not have had the internet to contact her? How would we have known? We had no choice, and were told that the key would be in the apartment mailbox at the front desk. We got there at check-in time, and it was not. I rushed to get a hold of the manager, and she said the cleaning lady was late and apologized. I was furious because my 1yr old and 6yr old were waiting in the heat, while we waited for the cleaning lady. About 45mins after check-in time, she showed up and let us drop off our bags in the apartment. The apartment is very nice, well air-conditioned, and has a nice bedroom and bathroom. The building is very stylish and has a nice pool, coin laundry, gym, and excellent front desk security and service. The location is right next to the Manuel Montt metro station, and is in the hip, safe, and restaurant-filled neighborhood of Providencia. We had a nice stay after we worked out all the nonsense.