Our experience was great! Claudia and her husband met us at the apartment, even though it was Christmas Day and we were about 2 hours late! They offered great suggestions for food and things to do in the neighborhood, which is very convenient to the Metro and all sorts of Santiago sightseeing hot spots. The apartment itself was charming, well stocked with the essentials, and perfect for a couple... the view from the rooftop is one of the best in the city! Thank you for a great stay, we highly recommend this place!