This apartment is was a lovely haven for us in Santiago. We arrived after the main riots and the city was full of grafiti and burned out buildings. The apartment is in a quieter side street away from the more tourist areas. The location is excellent to access the main city. The entrance is modest and we were on the 3rd floor accessible by stairs. Our hosts were very helpful with lugging our cases upstairs. Our hosts were exceptionally kind and helpful with suggestions. English was good. When in the apartment, check how the hot water works and perhaps shower at night as hot water is less in the morning. The kitchen was well equipped and the size of the apartment is generous. We enjoyed our stay at this quieter escape from a busy city.