I had a very bad experience as I just described iba long note. I could not get in the country/Chile due to glitches in an internet form. I was planning to be at Ella’s for six nights. And she refused to give me one penny back. So I lost all that money!!! She seems greedy and unkind. She was also stressing me out for two days prior to my arrival, calling and texting “urgent” because she did it like the fact my plane was arriving at 11. Really bad experience.