This was a lovely very charming apartment . The area is a bit rough around the edges but ut was my favorite place to stay in Santiago .... Lots of charm , authentic Chilean feel and the markets nearby are fabulous! Make sure you go across the highway to get some amazing smoothies and eat lunch in true Chilean style ! I didn't meet nene but she was easy and efficient in communication . She also went out of her way to let me stay until evening the night I was leaving in an overnight flight to Peru so I could rest and not rush . Charming wonderful little place