Nathalia was so helpful, we had an emergency come up and had to stay in Santiago longer than expected. She was very quick to respond and to help us get back in the apartment for the second night after we had already checked out. She even brought fresh clean towels for us to use on our second unexpected stay. The place was very clean, perfect location, close to cute restaurants, bars and shops. The only thing we missed out on was the pool because it wasn't open for the season yet, but her hospitality and the location more than made up for it.