Communication with Sarah is very easy (she's super quick to respond to any and all questions) and the apartment is very clean and very easy to check in to. It's a bit smaller than I thought it would be- if you are traveling with several bags, as we were, there isn't really any space to store those. The laundry room is a nice amenity, but is a bit complicated to use- be sure to have exact change at the ready and perhaps ask Sarah for instructions ahead of time. She's a great host and will help you with whatever you need! The neighborhood is a tiny bit sketchy, but not unsafe- it's nearby to a lot of attractions, restaurants and shops.