We booked this apartment when we decided to extend our stay in Santiago by week after falling in love with the city. We'd previously stayed in Las Condes and decided to book a week more near the center of the city so we could explore/experience a new area. We talked only with Brian during our communications and he was outstanding. Super fast to reply and was super helpful and friendly. He even graciously offered to store one of our suitcases while we traveled in his personal storage which was a HUGE help. When we checked into the building and the apartment, it was much different than the area we were used to. It's right in the heart of the city so much more crowded and felt a bit run down. This building is only 10 years old but its showing its age and could use a refresh. As someone else mentioned the hallways are a bit off-putting with dingy tile and dark lighting. The apartment was renovated but also a tiny bit worn...but you might expect that from a very popular apartment as this one was. In the end, we decided that the area and apartment wasn't for us and we checked out before we stayed the night. If you want to be in the heart of the city, you couldn't ask for better hosts.