We arrived to the apartment at 18:30 (3.5 hours after the check in) and after couple of minutes the owner told us that the plumber is coming now because there is a problem with the bathroom. We just arrived and saw how old and unclean the apartment was (dust of the table, hair on the floor..) The photos on Airbnb were way far from the reality. Then the owner arrived and we agreed for cancellation with full refund. The day after the owner asked me to cancel from our side (this would give me 0 refund), when I refused he started threatening me to charge me for the whole stay. Fortunately everything was approved by Airbnb support, and in the end I got my full refund.
We paid for the Uber to get us to the apartment, then to get us to the new hotel we had to book new accommodation last minute which was expensive. And for sure no refund for all these expenses. Not to mention the hours we waste for this reservation.
Our experience was terrible.