Carlos and Carla were easy to communicate with and when I asked Carla for extra bedsheets she came over after a few hours with them. The location is safe, close to the metro and there's a supermarket and pharmacy just around the corner. It is however an extremely noisy apartment. It is on a very busy street and next to an emergency hospital, so even at night having windows open means you will hear cars and sirens. During the day, it's impossible to work from the apartment without headphones with loud music on. Also, the apartment wasn't extremely clean, but nothing was too dirty to complain about. Overall, for a few days in the city, it is not a bad choice!