My wife and I just returned from what we consider to be one of the best trips either of us have taken. We both believe it was in large part due to staying at Ana's apartment in downtown Santiago. We missed a flight connection because of a departure delay and notified Ana as soon as we could. Ana, in concert with her sister Maria and her niece Paloma, were very kind and generously accommodating about our unexpected late arrival. The apartment is as described and as it looks in the photographs: secure, updated, clean, family-friendly, comfortable, spacious and an exceptional downtown location near to grocery and specialty stores, sights, restaurants, nightlife, parks, museums, transportation. The kitchen was very well furnished with everything necessary to cook or entertain in house. Likewise, the bedding and showers were comfortable and relaxing. We felt at home right away. There were nice unexpected extras as well: a bottle of wine, some delicious desserts and some bip! transportation cards charged with sufficient funds on them for several trips via bus and metro transport. We absolutely will make a return booking for Ana's apartment and highly recommend it to anyone visiting Santiago.