Although we never net Rodrigo in person, he was a great help to us. He responded quickly to all my questions and even arranged a super half-day driver for us. The apartment is on the 12th floor and we never heard any neighbors. The check in was super easy because there is always a doorman at the front desk of the apartment building lobby. I loved the floor to ceiling sliding glass doors that allow alot of natural sunlight into the apartment. As a note to others: there is a drip coffee maker and blender! The washers/dryers are coin operated and located on the 2nd floor of the building.