While staying, we were in contact with Richard and not Marcos. Check in and check out were very easy and we were able to check in early and check out late to work around our flight schedule. Communication was very quick which made everything much easier. The apartment was clean and in a great location. The area was safe and we had no trouble walking around at night. There are bars, restaurants, and supermarkets very close by. Also, the metro is only a block or two away and gets you to the main tourist area of Santiago in just a few stops since it is Line 1. Overall the Airbnb was a great place to stay and I would definitely stay there again.