Marianna and Dom were very communicative, helpful hosts for our last minute booking. Check in was very easy; we picked up the keys from the doorman. When we arrived, we had trouble opening one of the windows and Marianna was very kindly able to swing by the apartment to help us out. Dom also offered tours and rides to the airport which we didn't get to take advantage of, but it was helpful to have a very knowledgeable host! The apartment has a space heater which we only needed one of the days during our stay. The apartment matches the pictures. There is laundry in the building across the courtyard. It's helpful to have change for laundry or the doorman of that building can make change. Because of the building's construction, there were strong cigarette and pot smells that came through the bathroom when neighbors were smoking. The building felt very safe at all hours and it is an excellent location to explore Santiago's different neighborhoods on foot.