Raul is great. My flight was delayed around 5 hours getting into santiago but he was very flexible getting the keys to me and my boyfriend. I also had to stay late the last day of my trip since my flight was a red eye. Raul let me hangout at the apartment even though the cleaning lady needed to come for the next guests. Great location. Looks exactly like the pictures. Kitchen is good for small meals and breakfast. Supermarkets within walking distance. I could not have chosen a better place to stay. I highly recommend staying at this apartment, you will not be disappointed.