When I first booked this accommodation, I immediately communicated with Lau to let her know that I am doing an overnight transit. They never took the initiative to send any details, and when I reached out to Lau's management company, they mentioned to me out of the blue that I wouldn't be able to check in, as my flight was due to land at 9.30pm - which is after their supposed check-in threshold of 9pm. They mentioned that it is part of their rules and was sent to me, but this was completely inaccurate and misleading. I was never made aware via email or via their listing about this threshold, and their inability to communicate caused me a lot of hassle. I provided Airbnb Support all evidence showing there was no such cut-off point ; apparently , there may be an obscure place where such a detail is included, but it was never really sent to me as a provable screenshot.
Total shame of a customer experience.