Hilda is a wonderful host, very responsive if you need anything. the unit is small but well laid out and has everything you need for a short or long stay. there is hot water in the shower! the neighborhood is a mix of families and industrial shops and is a bit far away from the most popular neighborhoods in Santiago but it is easily accessible by metro and bus. the public transportation was amazing and always met our needs. the view from the apartment at night is nice and the mountains are beautiful in the day. overall the apartment is a great deal with a very kind host. would stay again.