Marcelo was a great communicator and host. The condo is located in a perfect location on the mountain for a family for ease of access through the day. Furnishings were very comfortable and accommodating but not at the level that you need to constantly worry about something breaking - well furnished and durable. We had 4 adults and 6 kids (9-14) and the space absorbed us with no problem. If you are looking for a ski location in Chile for a larger family - this is a fantastic place!