Good place to stay in Santiago, we particularly liked the location, lovely streets to just wander around right near by and 5minutes walk to the metro to go into the centre (or walk as really not far at all).
Ines met us at the apartment for check in and check out and all very straight forward, very easy to find.
Building felt very safe, apartment is pretty small but definitely fine for a few days. Equally kitchen very small, cannot fit more than one person in at a time but good selection of cooking implements and we cooked there just fine.
Hot shower, comfortable bed.
Wifi not the best, pretty temperamental but not the worst we've had in South america.