Susan is an amazing host! Our flight from Mendoza was delayed by 1-2 hours due to which we landed pretty late in Santiago. When we arrived at the Airbnb, Susan was waiting for us to hand over keys in person and did so with the most genuine smile on her face. She was warm and welcoming and chatted with us about all the wonderful things to do in Chile. The apartment is in a great location and we walked or took Uber to all the major touristy spots. Highly recommend this apartment.