Gonzalo was very good on the communication and made the check in very easy. He even took time off work to come and meet us to show us everything and give us tips on where to go and what to see. The aparment was in a great location for us - near enough to everything and in a safe neighborhood. We didn't think we would use the roof top pool but we did and it was a nice respite from the city as was the balcony. We would stay again for sure. We recommend the walking tour from the Belles Artes which gives you a good grounding and it is visible from the rooftop so easy to find along a pleasant parkside walk - Gonzalo pointed it out to us.