We chose this place since it's located in a nice neighborhood, with shops and restaurants. We arrived quite late, and checked-in at 2:15 AM. We initially had trouble with the electronic lock, but Antonio was available for assistance at that time, and we were able to check-in and rest.
Unfortunately, in the morning we realized there were several issues with the apartment, related to cleanliness (The floor, some shelves and some furniture were dirty and dusty. There was also some mold damage near main washroom), as well as safety, given we were traveling with our young children (we found a couple of uncovered electric sockets. A couple wooden floor boards were lose, and one was slightly lifted). In both cases, this was not reflected in the listing.
We communicated the issues to our host, who told us that the cleaners may not have come, and also promised to address the structural issues the next day. We decided not to stay, and found other accommodations. During the whole process, Antonio was polite, responsive, and understanding. Hopefully these issues have been addressed, so other travelers can enjoy this apartment in the heart of Santiago.