We had a great stay in the apartment. We arrived late due to the flight and they organized keys pick up from the front desk guy. They also saved us a loooot of trouble since we planned to storage our bags at the airport and found out upon arrival that airport storage is closed. We had early flight to Easter island next morning and could not find another storage fast enough. Kids were super tired and we were sitting at the airport (on Sunday evening!) looking for a new location. Our hosts agreed to store luggage for us and we are very grateful for their help. The apartment was clean, comfortable and we slept very well (all 5 of us). We spent only 1 night in there instead of 2 due to flights change but we sure will be in Santiago again and will be happy to book this apartment.