We met with the host before the check in time to drop off our suitcases in the room which was very helpful. Check in was scheduled for 15:00, however the room wasn't ready until 16:00. After checking in, there were noticeable food crumbs on the bed, and it looked as if the sheets hadn't been changed. Upon further inspection of the place, the water heater had a leak and there was a towel on the floor covering it up. Around 22:00, we noticed a few cockroaches climbing on the wall. We reviewed the closet with our suitcases, and found another cockroach. Finally, we checked the closet with the water heater and found around 10 cockroaches. We were not going to sleep in a room infested with bugs, so around 2:00 we decided to call Airbnb support and they said this is a travel issue, so they are going to cancel the reservation and refund the money. If the place was properly cleaned and taken care of, it could be decent for a quick visit to Santiago. In its current state, I can not recommend it.