This is the real 5 star experience, Luisa is the host with the most!! We arrived dusty and tired from the desert to a warm welcome, easy check in and a lovely Chilean bottle of wine. The apartment is super cosy and is in an excellent location, central and close to two main metros, a good bar and a large supermarket. The bed was so comfortable and there were many much appreciated small touches like a fresh bottle of mineral water in the fridge waiting for us. Luisa kept in touch via WhatsApp and let us store our backpacks on check out day which was a lifesaver. The apartment complex is extremely safe, with 24 hour guard and CCTV throughout. There is a very good (cheap) laundry room in the basement of the building. Basically this is the perfect Air B and B for anyone visiting Santiago.