We didn't have much contact with Nene herself, but everything was pretty self explanatory. The place is so quaint and lovely, with everything you need. It is right in the heart of downtown Santiago with the famous fish market and La Vega market (which was amazing) extremely close by. A major metro line that can pretty much direct you anywhere in the city is also not even a block away. Although the kitchen was tiny, we managed to cook every night for the two of us. Although I didn't mind, the hot water in the shower runs out after a few minutes. Gorgeous few from the balcony, with San Cristobal in sight. We were really pleased & do recommend.