This apartment was located in a really nice street, tucked out of the way yet very central to restaurants/bars and the metro. The bed was comfortable and the shower was hot (although the cubicle was very snug). The check-in process unfortunately started our stay off badly - we had advised our 8pm arrival time but when we arrived, in an unfamiliar environment in the dark, there was no one there to greet us and no message - we had no idea what was going on and were left standing on the street for about 20 minutes feeling uncertain and quite worried. Macarena eventually turned up, saying she'd gone to the supermarket (although she had no shopping bags with her), but offered no apology for her lateness. We couldn't understand why you'd pop out to the shop when you knew you had guests arriving, and didn't appreciate the lack of empathy or concern for our wellbeing. She also knew we were checking out at 10am but again had 'just popped out' at that time. The apartment was adequate and well located, but the hospitality was lacking.