We had a wonderful stay with Marcelo. From beginning to end, he was super responsive and helpful. We arrived to Santiago early in the day, and he let us drop off our bags so we could walk around the city. The room was fantastic. It had a balcony which was great to hang out on with the balmy wind at night. The location was superb as well. It's in Bellavista, which is considered the hip area in the city (tons of nice restaurants!). It's also within 5 minutes walking distance to the famous poet Pablo Neruda's house. All in all, so glad we booked a stay with Marcelo!