Carola is super nice & helpful. The apartment was okay. We really appreciated the opportunity to wash our clothes for free and how close it was to everything (metro, supermarket, city center). Everything is walkable and the neighborhood is also pretty safe during the day.
We highly recommend this neighborhood for veggies as well & if you wanna find some cheap dinner alternatives.
However, we also have to say that the place was a lot more rundown than we thought and the room is super small for 2 people. There is two beds but one is basically on the floor. For us, it was also very unpleasant that there were two cats obviously used to going into the guest room as well since one of us is allergic. It wasn’t super clean and there was lots of cat hair everywhere. I do think the cats are mentioned in the description now though. All in all a good budget stay in Santiago! For the money we paid, we cannot complain.