Jacqueline was very responsive with communication. She was there upon arrival to let me in, hand over keys, explain everything, etc. If she was not to be there on arrival, she said she would leave the keys with the front desk staff. She continued to check up on me everyday to make sure I was okay, if I needed help with anything & to offer anything I wanted in the refrigerator. She was very kind & hospitable. The apartment was clean, had plenty of blankets, towels, & soap. Was a great value & I was happy with the experience.