It's unfortunate I have to write this review but I am very disappointed with the Airbnb host, Guille. I travel every month for business and during our visit in Santiago my partner and I were robbed from our rental car while taking a day trip to Vina del Mar. Our bags, laptop, camera, keys and sunglasses were stolen amongst other things and our tires slashed on the rental vehical. I immediately contacted Guille to inform him of what had happened. Later that evening I informed Guille that we were going to change our flight back to Canada a day earlier so that we could get back and begin sorting things out from our loss. We incurred an additional airline cost because of this but we needed to get back asap. I spoke with Guille and he offered to refund half of the last night's stay because he understood how we felt after going through such an awful experience and because of this we shortened our travels to head home early. I thought this was very accommodating and sincere of him. Once we got back to Canada I recieved an email of a refund of $0.02. I immediately contacted Guille questioning why the refund was not the agreed upon amount. He said he would correct the amount and resend the refund of half of the last night's stay. He never did. Since then he has ignored my messages and refused to send me any refund after he was the one that offered to do so in the first place! I have to say it has been a terrible experience dealing with Guille. I would not recommend staying at his place. We arrived and the bathroom was filthy, hair on the couches and kitchen counter. The door has to be slammed shut for it to close and we did not feel safe. The apartment is surrounded by bars so you can hear music and people until 6am every morning. We really disliked how he showed sympathy for our situation while we were in Chile but as soon as we left the country he stopped all communication with us. We will not be returning and we do not respect this type of behaviour by a host for anyone coming to stay on travels. Very displeased with our experience considering Guille is a SuperHost on Airbnb.