Front desk is staffed 24/7 by friendly people. Building & on-site parking are gated/secured. Parking not included in the price - paid extra for that, but not much. Bed is EXCELLENT and apartment is beautiful, tastefully decorated. Kitchen tap has water filter. This is on 27th floor and like an executive apartment for extended stay, in the center of the city. Small balcony has a peek of the mountains. Walking distance to Plaza de Armas, museums, restaurants, etc. 2 blocks away is a nice community area with Saturday farmer's market, playground, dog walking, couple of food trucks, and shaded sitting area - this was my favorite outdoor stop/relax place. My flight was cancelled and Borealis accommodated an extra night (thank you!) - front desk staff held my suitcases for the day. Access is by keypad, so it's easy to get in/out. Borealis is highly responsive. I'd recommend this for anyone who needs to spend time in Santiago for either business or pleasure.