In one word - Nelson. It was interesting - he didn't speak a word of English and we didn't speak a word of Spanish. But we made it. Nelson was our host during the stay and he did everything under his powers to make sure we had a safe and comfortable stay at his apartment - including bringing Juan into the loop to be our English speaking host :-). The apartment was nice & cozy - in a new high rise - with a balcony, large windows, lots of sunshine and a beautiful view of Saint Lucia. All amenities were taken care of and were of excellent quality. Nelson also had a bottle of wine waiting for us and took the time to personally meet and welcome us on our arrival. He was always responsive right from the time we made this booking. When we had trouble with activating Internet services on our prepaid SIM - Nelson took the time to come to the apartment so that we could have a conversation with Customer care as they spoke Spanish. His desire to ensure that his guests feel at home - like a father figure - was very apparent and was much appreciated by us.