Carolina is a wonderful host. She is very attentive and friendly. She is always available to help. The unit itself has everything that you need. It is in a great location close to the main tourist attractions, metro, and 1 minute away from a big supermarket. One thing that other reviewers do not mention is the amount of street noise that may disrupt your ability to sleep. There is nothing that can be done about this by Carolina, but it is something I wish that other reviewers had pointed out. Overall, it is worth considering this apartment as an option during your stay in Santiago.