Josefina was very responsive. The view of the Andes was a 10+. I was a solo woman traveler and felt safe in the neighborhood. The area is close to other neighborhoods, and there are restaurants/bars right down stairs. There’s markers, pharmacies, fruit stands nearby.
The only thing I would mention is that the Wi-Fi can act up sometimes. This is not any fault of Josefina’s though, it’s the area. You might have issues if you are afraid of heights because the apartment is on the 25th floor. I took many photos, but didn’t take advantage liked I hoped because I do have a fear of heights. I would highly recommend staying with Josefina. The apartment was exactly like the photos.