The hospitality was outstanding. The host let me in early to leave my bags in the living room so that I could catch my tour. When I was unable to return home that night, she put my bags into the room for me. She even printed out my bus tickets on my last day. Communication was regular and dependable.
Bathroom and kitchens were kept very clean. They have a cleaner who comes in every day to handle cleaning and laundry. She washed my clothes at no extra charge. (I was not allowed to operate the machine myself, but that's ok! It still got cleaned!)
Please note however that this room specifically does not have air conditioning. The shared spaces do have A/C, but this room is an addition -- you have to go through the patio (outside) to reach this room. Because I came during Chilean summer, the room was stifling hot. I slept with the door and window wide open at night in order to let in the cool night air. Thankfully, it was very safe and so I felt comfortable doing that. Also note that the door and window open up to the patio. That means that if anyone smokes in the patio (which they're not supposed to do, but eh, people will do it anyway), you will smell it in your room, unfortunately.
Otherwise, it was a very comfortable situation and the location is very safe! It's far from the riots on Fridays, so you can walk around at night and feel ok. As a solo female traveller, that was really important to me!