Lorena is an excellent host who responded promptly to all our enquiries. The apartment was as described and we found it a comfortable base for our 10-day stay in Santiago. It is close to two metro stations on a very convenient Metro line, very close to the airport bus stop and walking distance to the city centre. It is a quiet neighbourhood so don't expect too much in the way of nearby restaurants and shops. That said, there is a very convenient supermarket about a 5-minute walk away. Small pool on the roof was nice to splash about in and the balcony was great for sitting out on and admiring the view. The apartment is very safe and secure and the concierge was extremely helpful and friendly.