The owner reached out to us right away to welcome us and see if we needed anything. They offered a wonderful solution for an early check-in since our flight arrived so early and we were exhausted. The unit was VERY clean and super cute. It was small, but exactly what we were looking for. We felt safe and were comfortable with our family of 4 for the week. It is located in a trendy courtyard with several restaurants. There is a doorman at the front all the time which also made us more comfortable. We loved being close to the Metro and Cerro Santa Lucia and so many great restaurants. One note, it was pretty warm when we were there so we left the windows open for a breeze at night. The restaurants are full of people until late at night talking and smoking. It was a little louder than we would like and the smoke bothered us silly Americans who aren't used to it. When the windows were closed the noise was minimal. But I would absolutely reserve this unit again!