Christian and Roxanne were great! They helped us arrange transit to from airport, rent cars, and make other recommendations...Units are centrally located, clean and with daily maid service. They even held our bags securely after check out. Bus noise from main roads below even if unit is located high up is an irritation. But the location is right next to red line subway, bikesantiago terminals and all major attractions. Be sure to understand that this is a large rental group that is renting apartments in a private apartment building. It is not clear from the email instructions that you receive that you must go to the 21st floor to check in.. We recommend this experience highly..