Initially there was a delay in getting check-in information because we arrived in the middle of the night & communication confusion. Our first night was HOT, because no one told us we had to PLUG IN the A/C. After initial difficulties everything else was fine. No paper products available: napkins, paper towels, tissues, extra toilet paper was disappointing. No coffee pot or filter papers, just a hot water pot heater. Great location to main sights in Santiago, and grocery store next door.