Daniela was very responsive for us, always responding within 10-30 minutes. She was very helpful and even brought us extra trash bags and toilet paper.
Although I agree with other reviews about it being a bit noisy, and was kind of worried when we entered the apartment at first and heard it, I will say that we put the fan on overnight and the white noise cancelled out the street noise for the most part and we slept very well! The only thing I would add here, if it were my Airbnb, would be measuring cups and spoons for those who wish to cook! Other than that, this place is super cute, amazing location right next to the metro station and there are tons of restaurants and bars around!