Chile closed their borders and we were unable to visit. I contacted Alejandro and AirBnB immediately upon learning of the situation. AirBnB said it was up to Alejandro to give us a refund. I explained to Alejandro that there was no way for us to visit and that we received airline vouchers to return when the borders opened. I explained we would 100% rebook with him if he could refund us now or provide us with a credit to visit. He did not respond and declined the refund/credit.
In the time of a pandemic, where people are barred from entering the country, keeping their money and refusing a refund is unacceptable. We booked our stay well back in March. They did not cancel our flight until a few weeks before we were to leave.
Can not recommend staying somewhere with someone that has such principles.