By far the best thing about the apartment is its location; with walkable distance to the subway (metro), supermarkets, Barrio Lastarria, Barrio Bellavista, etc. The check-in process was easy: we picked up the keys from reception and we were done. The check-out was equally smooth and we had the opportunity to meet the host.
Unfortunately, the apartment was not cleaned before our arrival: there was smelly rubbish in the bins, surfaces smeared, floors were sooty and we had to deal with a cockroach infestation in the kitchen. The host organised fumigation, which meant the apartment smelled of chemicals and everything to be in contact with food needed to be re washed by us. The treatment did not get rid of the problem and we had to continue washing utensils before and after using them.
The apartment is described as "recently refurbished". The only thing that appears to be recent is the floating floor. The place looks tired, with grim around the door handles and a bathroom that's decades old. The bathtub needs replacing or at least a new glazing, and there was soap scum on the shower and hand basin. There is a sign stating that one should not flush toilet paper down the toilet: OK for rural Chile with latrines and no connection to sewerage but not for 21st century Santiago. The bath/shower tap is loose from the wall and the shifting manouevre to change from tap to shower head needs extra force to slide the knob. The taps in the hand basin and sink leak if normal force (enough to close any other working tap encountered) is used.
As it was our last AirBnB for a 2-month trip in Chile we decided to stay, but we found the apartment description quite misleading.