Benjamin and his brother Diego were readily available if I had any questions or problems. We felt very comfortably speaking with them and going to them with questions. My fiancé and I stayed in Santiago for four months all four of which we stayed and Benjamin's apartment. It was perfect for two people and comfortable if you wanted to stay in and close enough to the metros that a night out is easy and safe. There is a beautiful view of the mountains from the window making for a perfect sunset. the location is great the people are friendly and it is a great deal.