We were honored to be the first guests at this lovely, secure home in Santiago! Our family of six arrived late at night and had a delay getting to the house, but were greeted by Jack and his son Rod. Everything was spotless, and the four beds were unbelievably comfortable with down comforters and memory foam pillows. Our two youngest children used bedding provided by one of our local friends for the floor. In the morning, we were pleased to see just how nice everything really was. The entire apartment is beautifully decorated with interesting art and a consistent motif. The bathrooms were large, and had nice furnishings for toiletries, hooks for kits, and huge soft towels. They allowed us to use their washer and dryer for some laundry that had accumulated for us over 2 weeks in French Polynesia and Easter Island. They had also placed some basic beverages in the fridge and provided wine. The kitchen was well-equipped, new, and lightfilled becuase of an interesting sunroof lighting system. The living room had a nice tele, DVD player and stereo with comfortable seating. The house is directly across a small and beautiful yard (think trees, vegetable garden, water featueres and furnished alcoves!) from the main house where Jack, his wife and son live. They state in their listing that they are interested in meeting travelers and this was evident from the first moment - we felt welcomed, cared for, and completey awed by how interesting this family is! The location of the casa is great - just a short walk to a very upscale grocery store, and an easy walk to downtown modes of transportation. There are also city bikes that are just being tried out in this neighborhood that you can rent by the hour, but we didn't do this. The property is secure: the yard you are in is a locked enclosure, and as well, there is a locked security gate access to the main road outside the neighborhood. The security seemed overdone in our opinion because the surrounding area is so nice - but we were grateful for it. I can't recommend this property and especially its gracious hosts highly enough!! You will love your stay here - we can't wait to return some day!