We enjoyed our stay in Santiago and appreciated the apartment in the heart of the city. The location and safety of the apartment were certainly our favorite aspects. We also liked all the recommendations that our hosts prepared for us of all the things to do in the area - they were really useful. We did some cooking in the kitchen which has all the basics but is rather limited beyond that. A few things could also use an update: The sofa and rug are quite dirty/stained and the shower head does not hold into place. Besides these minor things the apartment is still a good value overall. We did have a bit of miscommunication for our check-in which was entirely my fault. We would, however, have appreciated a little more patience from our host as we had been travelling a long time prior to arrival. Once we sorted it out all went well - again, it was our fault but the conversations over the phone could have been better. Otherwise thank you for having us.