The apartment itself was great and the location was good as well. The doormen were all super friendly and helpful and we enjoyed them very much. Unfortunately, after our initial contact with the host, which seemed automated, we received zero further communication. We were arriving very early and had several questions that went unanswered and we also wanted clarification on using the laundry and ended up asking the door man. Finally, one of the reasons we booked the place was because it advertised having a pool and the pool was not functioning and looked like it hadn’t been for quite a while or at least long enough to necessitate a change to the airbnb listing. We gave 4 stars for the doormen and the actual apartment, but 1 star for the host and the accuracy of the listing.