We only have good things to say about our experience with hosts Graziela and Santiago. The booking process was very smooth and the apartment is exactly as advertised. Graziela's response time before and during our stay was great, and Santiago was kind enough to wait for us on a Saturday night for the check in. This apartment is a great option for couples, business people and groups of friends, and has a bonus for families: a portable crib. It is located right in front of Parque Araucano, and a short walk away from a nice mall (Parque Arauco) and a big grocery store (Tottus). The area is pretty safe and the building staff is very friendly. This was our first booking through Airbnb and we highly recommend this property.