Paola was very respectful and helpful, especially the first day when she came with me and showed me the neighbourhood and where I could withdraw money (some branches did not work properly) and buy fresh vegetables. She also explained me what subway and busses I could take to get to Valparaiso and which are the nicest neighbourhood I could visit. She also tried to contact a minibuses agency to get to the airport and explained me how the internet booking works, so, in the end, I was able to book a cab online. Thank you!