This is a difficult review for me to write, as there were very positive and very negative aspects of the stay. The positives included a nice bedroom, bathroom, airport pick-up very early in the morning for a good rate and, most importantly, letting us leave items at the apartment a week early so that we would not have to take them to Easter Island with us before we returned to Santiago. This was very accommodating of them.
The negatives stemmed from kitchen usage. Although "Kitchen" is listed under "Amenities" and the description lists the inclusion of "cocina" ("kitchen"), we were informed after our arrival that cooking in the kitchen is not allowed. Instead, the kitchen is apparently only for minor things, such as making coffee. This completely blindsided us, as we were staying for two nights and had brought all our ingredients with us to cook. One of us has dietary restrictions and so eating out is difficult, but that's beside the point - the description here clearly states "kitchen/cocina" with no fine print. Felipe's father (owner of the apartment...Felipe lives elsewhere) ultimately did grant us permission to use the kitchen when we told him that we were given no indication of this restriction. I contacted Felipe to tell him that he should probably update the description of the location to reflect the kitchen restrictions, and honestly I thought the matter was over. The next night, however, the father was extremely rude and accusatory to me after having spoken with Felipe. He angrily stated, among other things, that until us there had "never been any problems". His tone and attitude made my partner and I incredibly uncomfortable, and had we been there for anything more than one more night, we would have left early. He never spoke to us again for the rest of our stay, though the mother did and she remained kind.
There is no excuse for the kind of behavior we experienced, which ended our trip on a negative note. Hopefully the kitchen restrictions will be made clear in the profile description, but that was a minor concern compared to the way we were treated from the second night until the end of the stay. Felipe did apologize for the "misunderstanding".
Bottom line: If you are in transit from Santiago to elsewhere for a night and do not like to cook or else are not bringing food with you, this place will probably be fine. If, like us, you are ending a two-and-a-half month journey throughout Latin America, are staying multiple nights, have ingredients with you, and typically cook your own food, you should choose elsewhere.