Raul was a great host. Se arrived at the apartament by 13h, Abou 1 hour after Raul estimated. Be was at the place to band US the key and go over the city map and recomend what to do in Santiago. The apartament was a little smaller than the pictures, but it was OK for my wife and I. The place was clean, there were kitchen appliances available, towels, sheets, etc. Over all, strongly recomend it!