Fantastic in every way. The place is exactly as it appears. It's in the heart of Santiago...where everything is happening. The Soviet-styled building drenched in graffiti (as are all the buildings in the neighborhood) was initially a bit of a shock, but quickly became part of its charm. And the hot shower, I've learned, is hard to come by in Central/South America...so bonus points there.
Christian was highly communicative and helpful when needed. I'd stay here again.