Carmen is a great host, besides being a kind person she waited for us even our flight arriving 6 hours late. The thing about her apartment is location. It’s close to almost everything important, a few steps from the city center, Santa Lucía hill, Lastarria or Patio Bellavista, and Bellas Artes Metro station is pratically in front of her door. At night, has a good vibe, frequented by young locals, with plenty options of bars and street food. Even being a crowded neighborhood, the noise doesnt go into the house. We had a few problems during our stay, first we found the kitchen equipments dusty, it kind of made us dont want to use those. During a couple of days an upstairs neighbor made lots of noises like steps or dropping objects on the floor always between 4h-6h am, in this case we contact Carmen and she warned the concierge who warned them as well, so it decreased considerably, but havent ceased. For us, the bed and the sofa are old, being uncomfortable to sit down or sleep, mainly because it has some uneven parts. By the way, the bathroom is good, and the warming system worked perfectly. To be honest, the place didn't surprised us, not that it was supposed to do. However Carmen is a great host and is always willing to help. Thanks, Carmen!