Initially when we had booked, we did experience some complications getting in touch with Valentina regarding check in and it was quite frustrating for us particularly because we had limited access to the internet as many do whilst travelling. When she finally responded it was a day or two before we were due to arrive in Chile which caused us some stress due to the last minute arrangements. Having said that, when we did manage to sort it out, Valentina’s place was lovely, well equipped, comfortable and a good place to rest up before finishing our South American trip.

The location of the place is good and central, but not overly central to be bothered by the noise and even if it was noisy, the rooms’ windows were double layered and well sound proofed. We were also welcomed by nice goodies and a bottle of red wine, which was a lovely touch.

We never really had much contact with Valentina during our stay but she connected us with Nelson and we can’t praise him highly enough. He was really friendly, helpful and although he spoke little English, he really helped us feel right at home in Santiago. He tried his best in Spanish to explain the place we were staying, telling us where to go for shopping and restaurants. During our short stay, we had a mishap when I slipped in the shower and he as well as Jota (who spoke good English) helped us sort it out straightaway. He was always contactable and helped arrange our transportation to the airport.

Despite the initial comments in our review, we would still recommend Valentina’s place and would stay again if we ever visit Santiago again.