Overall our experience renting this apartment was negative for two main reasons. First, the host was unclear on his payment terms with Airbnb and instead of clarifying with Airbnb directly, complained and expressed continuous discontent with Airbnb to us. Additionally, the kitchen was dirty (old dry food on the silverware, mold on the plates, old grease and food stuck to the oven, shelves with old crumbs and stains, etc.). Unfortunately, when asked to clean the apartment the host denied its dirty state and only offered to correct the situation for an additional amount of money. He was also offended that we did not find his personal cleaning of the apartment sufficient... It was difficult to reason with the host, which is why we decided to presented the case to Airbnb instead to help with the communication. Ultimately, with the support of an excellent Airbnb customer service team (quick responses, understanding of the situation, and helpful), we were able to leave our 1 month stay 3 weeks early.
The apartment itself is well located (close to the Santiago metro and lots of restaurants and shops) and a fine size for two people. With a better understanding on the payment terms on the hosts part and a good deep cleaning, I’m sure this could be a nice place to stay. Without these things, I would not recommend.