Cristobal was thorough in his replies to my numerous questions about activities, locations, etc., as I have never been to Chile before. His sister, Gisela was at the apartment to greet me, and she had just made sure the entire place was thoroughly cleaned and ready for me. When I needed a couple of things, (a fan as I tend to get warm even in cool places, and a bar of soap as I prefer that to liquid soap--I guess I am finicky)...she got them for me promptly. I was able to make myself totally at home from the minute I arrived.