We didn't actually get to stay with Paola because we had to urgently leave Chile when the President advised that the borders would shortly be closed. However, Paola's communication was wonderful, and very kind. We had stayed at a hotel beside her apartment for the last 2 days and can confirm that the location is fabulous, with great shopping and restaurants within easy walking distance. The area is extremely safe and friendly. Her rate is extremely reasonable for such a great location and the amenities included and we are very disappointed we didn't get to stay. We will definitely be back to Santiago as we enjoyed our time there so much and when we do, we will stay at Paola's apartment. Her flexibility and understanding were incredible, and greatly appreciated.