This was the first time we had tried Airbnb so didn't quite know what to expect. Raul communicated with us several times in the week leading up to our trip. He sent us maps and details in advance that helped paint an accurate picture of where we were, how to get around and what to do while there.

We phoned Raul once we were leaving Santiago airport and he was there in the lobby to greet us when we arrived. He spent at least an hour providing us an orientation and answers to every question we could think of. He used these questions to add comments and directions on his customized map. The map showed the major points of interest, locations of metro stations, supermarkets nearby etc etc. In fact it was so useful we nursed it though a week of daily (and nightly) use.

Raul also kindly provided us a BIP card so we could top it up and get around on the metro and buses.

The apartment was spotlessly clean and was equipped with the basics for quick meals and hot drinks. The lobby staff are friendly and helpful and they decorated the lobby full tilt to celebrate Halloween, a good sign that they care about the tenants.

The location is good and an easy walk to the metro, Plaza De Armas and The Central Market. We felt very safe at all times, even when walking back from Plaza De Armas very late at night.

If hearing traffic along the road outside is likely to be a problem, this may not be the right place for prospective customers. For us it was not a problem. I feel it better to know about the traffic up front so as not to be a surprise and become a source of complaint later on.

On balance the experience was nothing but positive and we consider our six nights there represented excellent value for money.