Ingrid was very responsive. Even though I did not have the pleasure of meeting her...still, I felt like she cared about how my stay went. The doormen keep an eyebon who comes into the building...the location is nice, but there is some noise from the street. Also, there was a smoker in the building, and on my last night they smoked shisha. I am sure that Ingrid will investigate and manage that problem soon, so I can recommend this nice place.