Hector was very quick to respond. He made our arrival into Chile easy with airport pick up (extra charge) but worth it after a long trip. The apartment was clean and very well stocked. Hector also provideds tour packages and cell phones via his tour company. This apartment was very well located to markets, restaurants and the metro. Also the best empanadas are located next door in the market (closes at 1500) and the best drinks down the road at Bar Liguria.