I stayed in the apartment for about 6 months. Neñé was very communicative during this time. Whenever I had a problem she responded immediately and the problem was fixed in a day or two. Aurora, the women who cleans the apartment weekly, was lovely. The conserjes who are in the lobby of the building 24 hours a day were so kind and helpful, especially Manuel and Sergio. The apartment itself is beautiful, with an amazing view and lots of light. As the apartment description says, the hot water situation was not ideal. It was the only major drawback, especially in the winter when there is no heat. Also, as other reviewers have mentioned, the neighborhood is not the safest at night. But as long as you are cautious and don't take your phone or other valuables out in the area, you should be fine. Overall, it was a wonderful place to stay.