The situation is wonderful, inside a wonderful district, absolutly 100%safe and you can walk around in the awfully beautiful street of providencia. 2 min walk from a wonderful park, and 15 minutes walk inside downtown santiago.
Concerning alejandro, he is always ready to help and he lives beside so reactivity is 100%.
The flat is big enough for a small family up to 4, fully equiped,small kitchen but fully equiped and everything to cook decently. I'm french and this is important for me. No climatisation but the appartment is not too warm due to the shadow of the hill and you have ventilator if needed. Mattress are good and neigbourhood is quiet and silent, allowing a deep rest. Netflix on Tv for the addicts..