Great location easy access to main sights of Santiago. Building feels safe with 24/7 security. Rosa answered all of our queries promptly and sent us kind and polite messages to Check in and make sure everything was going smoothly for us. She helped us figure out how to use the laundry room on the ground floor. The laundry is easy to use but you need 1400 in coins for each machine. It's a great resource to have in the building if you're on a longer trip. Only slight downside is the building can be quite noisy but the noise did not carry on very late into the night.