My family and I were visiting Santiago from California (USA). This place was amazing and exceeded our expectations. The hosts were so friendly and helpful- they even drove us to the airport (for a fee). It was a bit difficult in terms of communication since no one in my family speaks a lot of Spanish and Franco and Natalia do not speak much English, but it wasn't a big issue. The place is located in the best part of Santiago from what we could tell. This area is super cute with lots to do within walking distance. The main Street to get here was closed for construction so there wasn't a lot of foot traffic or noise, which was nice (there was some confusion from the taxi driver dropping us off). I would 100% reccomend!