The apartment was well located and in good condition. The staff in the reception area are extremely friendly and resourceful.

Unfortunately, I would have to say that the host needs a different way to attend to issues. We arrived at 4pm and the keys were in reception, as agreed. However, they weren't the correct ones. We had to wait until 7:30pm to get the correct keys (the phone number on record on Airbnb doesn't work!!!). We were lucky that we arrived early and that we had friends to go to, but what could have happened had we arrived late in the night? To me, the response time was not acceptable.

We had a kid, which had an inflatable mattress, but no linen!!! Again, simple levels of organisation would guarantee that we have the correct number of linen and towels for the expected passengers.

And getting a simple SORRY from the host took a few emails ...

I understand that these things happen, however, the response time and service level was very inadequate, and I wouldn't recommend this host.