Before we decided to book with her we asked her if we could check in early since the flight arrived at 7am and she said we could check in at 9am, then the day before she tried to take that back and have us go to her apartment and check in at 2pm and said it was a misunderstanding even though she had said 9am worked before we booked. When I arrived she was still cleaning the apartment and seemed frustrated that she had to miss her swimming class because I did not want to stay in her apartment for 5 hours before checking in. The wifi was not working when I arrived, but she got that fixed after a few hours. The apartment is not big, but comes with most sought after commodities and is close to a lot of things including a metro station, which we liked. Also no shampoo like advertised. If you are not planning to be in the room much, then this is a good apartment! After the first day, everything went smoothly.