Erica was fantastic right from start to finish. After we booked the accommodation Erica provided us details of how best to get to the property from the airport (which transport companies to use and rough timing and costs). She was there to meet us at the property, give us a tour of the pointing out everything we would need. The apartment is very well equipped with a good sized bedroom and a walk in closet. The kitchen is well equipped, the WiFi very good and there is a laundry room to use on the top floor of the building. Once we were shown the apartment Erica walked us the local supermarket to show us where we could buy food. Erica checked in with us via WhatsApp throughout our stay to make sure we had everything we needed. Check out was seamless. My wife and I stayed in Santiago for 2 weeks as part of our holiday and we would highly recommend the apartment. The location is great right in the centre of the city easy walk to shops and the metro.