We booked the flat from Dominique and Marianna for over a week. Dominique gave us a lot of advices for the neighborhoods and generally for Santiago. When we entered the flat, it made a very good first impression. At second glimpse, the flat was really dusty and was probably not been cleaned after the last renters. The dishes were mostly dirty, so we had to clean them before using them. The towels and bed sheets smelled a lot like smoke, so we also had to wash them before we could use them. In general the flat is very nice (the location is great: in the middle of Bella Vista, so you can walk almost everywhere), but the cleanness could be taken a bit more serious.