We just had the most fantastic three weeks in Santiago over Christmas and New Year, and staying at Eugenio's flat greatly contributed to making it a very special family holiday. To start with, he was a great and gracious host; he was there to welcome us when we arrived, showed us around the flat, explained how things worked and gave us the keys, a card for the metro and a mobile phone - very handy to have an extra one. I have to say that on other occasions when we've rented flats in Santiago through other websites, sometimes the keys were just left at the Reception desk for us and we never saw our host.
Eugenio had also left a bottle of mineral water, fresh fruit and stocked the fridge with some food and drink to get us going. There was even a vase full of flowers at the entrance and a Christmas tree and decorations waiting for us!!! We thought that was a lovely gesture and made us feel very welcome. During our stay, he made sure we were OK, keeping in touch if necessary through email, leaving for us extra information about Santiago or little treats.
The flat itself was great, spacious, comfortable and very clean. As one of the other guests points out, it's even bigger than what it appears in the photos, and there is plenty of storage space in the master bedroom and the kitchen. There was basically everything we needed for our stay or to get us going, from spare bed sheets and towels to washing liquid for the washing machine, with a well-equipped kitchen and utility room. Being on the 12th floor [11th to us, as we don't count the ground floor!) provided us with great views of Santiago towards the Andes. Yes, we were surrounded by other buildings but the height helps not to make it feel claustrophobic at all. We also had 'our own' metro entrance/exit, just steps away from the building and, as an added bonus, a taxi rank next to it so moving around Santiago was extremely easy and hassle-free. The area is exactly as described on the website and we even got to try a couple of the nearby restaurants. One of them was just before the end of the holiday, when Eugenio kindly invited us for a farewell lunch and we could have a really good chat with him.
This was the first time we rented through Airbnb and it was a very positive experience, even from the first contacts with potential hosts. We enjoyed our stay here so very much we hope the next time we go to Santiago to visit our family we can stay here again, it did feel like a home from home. Thanks, Eugenio, for helping to make it a great holiday!!!