Emelina is great and very responsive (she doesn't speak English though!). The apartment is definitely on the smaller side (the shower is tiny!), but clean and neat. The smartTV/nextflix was also a pleasant surprise. The windows open out into a courtyard surrounded by apartments, so there isn't too much privacy as the room can be seen into, so we always kept the curtains drawn. The building has two doormen next to the entrance, so I always felt safe. Noise from shared walls was never an issue -- however, noise can be heard through the windows and the apartment door (hallway). Generally not an issue but there was a loud crying baby in the hallway that woke us up one night. In terms of location, the apartment can't be beat. La Moneda is a 5-10min walk away, and all of the attractions/parks (e.g. Cerro Santa Lucia) are super walkable. Food is also within a 20-minute walk. The farthest place we walked to was La Chascona/San Cristobal hill, about 30min away, but there were so many stops along the way, it wasn't bad at all. All in all, if you don't care too much about space being a little tight, this apartment is really in a great location -- can't get any better than this!