Although I never met Emelina personally, she was always quick to respond and give information although we both communicated via translation. Her information packet was also very helpful. This airbnb experience was very professional and the check in with the concierge was easy. The apartment is in a complex with a very nice communal courtyard and centrally located. It was also meticulously clean. Be aware though that this apartment is tiny--there was not even room to have either of our suitcases open. Also the shower leaked and the refrigerator door was difficult to open because of friction against the floor. We stayed for three nights and we considered it absolutely fine for a three day stay, but not longer. The service couldn't be better though--she kept a charger that we'd left behind and we picked it up a week later. We were very appreciative of that.