Renati is extremely helpful and kind. She is always available if you have any needs. The apartment was great for our 4 days visiting Santiago. The internet is plenty fast, the bed is comfy and the water is hot. The place is clean and walking distance to the downtown area and the Lastarria neighborhood where we found some good restaurants. We recommend Bocanariz. There's a tasty pizza place, drug store, convenience store, and a place to print your airline tickets all steps from the building. Bellavista is a must see neighborhood and you can take the nearby metro and get off at Baquedano. We highly recommend Renati's place.