Vicente was so wonderful! He responded to our every question right away, and was especially gracious when our flight was moved to a later time and let us keep our packs in the apartment while we spent more time in Santiago. His father was especially kind and helpful, and was very patient with my limited Spanish! The apartment itself was in a fantastic location -- we were never far from a good restaurant or an interesting museum. The view of Cerro Santa Lucia couldn't be beat, and the interior was clean and modern. There are friendly doormen and you have access to a great pool, as well. Near the subway, buses, and within walking distance of nearly everything, this was definitely our favorite spot to stay in Santiago. Highly recommend!