Beautiful loft apartment - as depicted in the photos. Camilo was always very prompt with messages. He allowed us to check in earlier - and even carried our heavy suitcases upstairs while we went out for lunch! The apartment was so cosy and warm, even when Santiago had a snow storm during our 5-night stay. The only minor negative was the number of locks to enter and exit the building - but at least you know it's secure! Highly recommend this wonderful place!