+ great design very calming and relaxing
+ big fridge and freezer!
+ amazing big comfortable bed!!!
+ kind people
I communicated with the Host and wanted to know if the Pool was still open, they confirmed it and when we arrived at THE PLACE the receptionist informed us that the pool had been closed since end of March… given We booked because of the Pool (pool season in scl closed in March/ April) we felt fooled and this obviously didn’t set the right tone for the stay.. apart from that we weren’t given exactly the same room that is advertised on Airbnb plus little details were missing.
We had to ask several times for appliances that were missing (which was annoying), but they brought the stuff quickly, which was very kind. They were definitely service oriented.
My Sister and me stayed in room 206 which was 2 meters opposite of the elevator on the second floor and it was uncomfortable, annoying and bothering to hear people come and go late at night and in the mornings when we wanted to sleep.
Whilst the house rules say strictly no smoking, we were confronted with the situation of people smoking outside of the building directly next to our balcony. Apart from not feeling comfortable to relax and spend time outside we stayed inside and closed doors. The smoke entered our room nevertheless and even woke us up In the middle of the night.. (all doors were closed.)
Whilst there may be a designated smoking area in front of the building entrance I cannot recommend room 206 as it’s directly allocated next to the smoking area.
Communicating all the things that have been bothering us we found a fair compensation and in conclusion I can say the Team tries to take care but one won’t have the personal touch of an actual host as it’s managed by a Hotel with multiple staff.
I think with better communication and a different room the feedback would have been much better but at the moment all I can say that it has been a bit disappointing.. it was supposed to be a great stay for my birthday but instead it’s just not lived up to the other feedbacks and Price - Performance ratio.