The host is extremely nice and welcoming. If you plan on staying here, be aware that you must climb 3 flights of stairs (no elevator). It isn't too discouraging because the loft is so worth it. There are small shops, pharmacies, and supermarkets walking distance from the loft and it's a great neighborhood. The tea bags and the instant coffee he provides for us is a nice little touch. This place is packed with everything you need to make the most out of your stay in Santiago. Loved it!