Booking the place was really easy. Elsy responded almost immediately and after accepting she was willing to answer questions about the city and place. On the day of the arrival she was very accommodating and received us ahead of time and helped with our luggage. Whenever we needed any help she was very prompt in responding and clarifying things. The place itself is nicely located within walking distance to metro Santa Ana. It is very close to city center that includes places like Place des Armes. The place is very near many museums. Overall a great experience.