Juan's apartment is a loft that works well if you are a solo traveler or a couple. The bed was extremely comfortable and the TV in the bedroom was perfect for watching Netflix on at the end of the day. The bathroom is very, very small and there is no air exchange from all the hot and humid air from the shower, which is evident by the black mold growing on the ceiling. The towels were not the cleanest and the walls of the apartment were stained and dirty as well.
Juan was very communicative through out the booking process. He answered all the questions we had leading up to our stay as well as sent us info on things to do in the city. He also arranged check in and check out, however, you never meet Juan. The check in process was very easy, however, Juan does not respond to any communication after 9pm on weekends, which is when we checked in. Therefore any messages, questions or issues that we sent him that night were not dealt with until 9am the following morning.
Although we found the area safe during the day and night, we didn't really find much to do in the immediate vicinity. We usually spent our time in the Bellavista area which meant we had to Uber back and forth multiple times.
We also had two people, on two separate occasions enter the apartment while we were sleeping. One was a male dropping off a tea towel while we were having an afternoon nap. And the second a woman, who showed up at 945am to clean the apartment while we were still sleeping on the day of check out even though we told Juan we would not be leaving until 11am that morning.
We are heavy AirBnB users, and unfortunately this stay did not match the high experience levels we are accustomed to.