Gonzalo was very communicative, helpful, and prepared. He met us 4 hours before our check-in time because we had an early flight and let us store our luggage in his room. He answered almost instantly whenever we had a question and even provided us with wine and snacks, which was a thoughtful touch :) the apartment was cozy and extremely clean with a very cute balcony. I liked our area, I felt safe and it was pretty centrally located.