Paz is very responsive to needs/questions that arise. Ceci her local contact is very gracious on arrival. She and her friend took all our luggage and had it in the lift before we could help. Apartment was comfortable for my husband and I and our daughter. Location is central, felt very safe, near amazing restaurants, and easy to walk to many local attractions. Park and castle just around the corner we’re a wonderful surprise. The best part is wine waiting for us and a gorgeous plant lined patio with comfortable furniture to enjoy the morning/evening air and San Cristabol shrine and hill are directly in front of you!