Roxana was very prompt with all correspondence prior to our arrival in Chile. We didn't meet her but dealt with Christian who is so vibrant and helpful.
The apartment was fabulous with spectacular views of the Andes mountains. The apartment is small but has everything you need and is exactly as shown in the photos. Providencia is a great location and the apartment is right next to the metro which made getting around the city so simple.
The rooftop terrace had great views but the swimming pool was definitely not fit for swimming as it was green this may be different during the summer. The gym also had most equipment out of order. The laundry is a shared service and you need coins to use it.
All in all, we enjoyed our stay and Liguria Restaurant around the corner is a must visit with a great vibe, great food and great wine.