Raul is a professional. He showed up on time and took us up to see the place we were staying at. It was on the 4th floor of a sleek new building in the absolute heart of Santiago. The location was incredible--close to everything and easy to get to from the bus terminal or the airport. Very secure building--with a laundry room and an entrance desk that is maintained 24 hours a day. It really was like being in a hotel, in that there is a very usable kitchen, and a huge bathroom, with a tub! The bed is big, and the tv service and internet and everything worked great. But....... the place is loud. The traffic below can be pretty bad, and possibly due to diversions related to the many construction projects that are going on in the area, there is an almost steady stream of bus traffic on this street, morning, noon and night. Pretty loud. We didn't notice it so much during the day--it was later when we trying to fall asleep that this became problematic. Still, one must take the good with the bad, and there are a lot of things about this place that are pretty great. The location really is fantastic. Raul is knowledgeable and friendly and helpful, and the bathroom is wonderful. And it's very reasonably priced.