The apt’s located in a safe neighborhood, 24/7 security, amenities (gym,pool,laundry), and well equipped for short term stays. Check in process was very clear & easy. We did have some issues with the apartment/host:
A) Cleaning wasn’t done properly; there was dirt & dust all over the floor and the bed sheets had hair from previous guests. When we let Fran know, he quickly arranged for someone to come clean the apartment and change the sheets free of charge.
B) On our last day, we were unable to access the apartment as the electronic keypad wasn’t working. While we understand that these devices can malfunction, there was no contingency plan in place, so we had to wait for over 3 hours for locksmiths Fran called to come fix it (we had to jump over the neighbours apt in the end to get inside). During this, we attempted to call Fran but he ignored our calls, despite letting him know we had to review some details. Due to this, we had to cancel commitments & unable to take important calls