The usual host was out of town and a friend or colleague was handling our reservation so I’m not sure if this is how things usually go. There was no prior communication on check in, parking, WiFi, or check out. Plus the host was an hour late to let us into the apartment. Finally the front desk had mercy and just gave us the keys without him. Upfront communication would have made things smoother however, the host always responded quickly when I had a question.