This is a kind of small but beautiful condo with great, contemp furnishings and amazing views over the city and mountains from BIG windows on the 17th floor. You can see the snow-capped mountains, sunsets and sunrises. The condo is great!
Also, since it's on the 17th floor, it's pretty quiet and traffic noise is distant. Other building residents are quiet, too. On weekends, it can get noisy with loud music below until about midnight.
But there are several things missing that claim to be included on this listing.
Missing 1. Paulina provides NO toilet paper, NO towel and NO soap! This is the only time during many years with AirBnb that I met a host who doesn't provide these 'essentials'. I asked Paulina about it. She confirmed that she does NOT provide them.
2. Also, there are no hangers.
3. The bedroom doors can be locked from inside, like when you're inside your bedroom at night sleeping. But there's no way to lock your bedroom door from outside, like when you leave the condo to go out for the day or evening.
4. Also, on this listing, it claims that when you arrive the host greets you. That's not true! Paulina does not live there and, in fact, never goes to the condo. Instead, keys are left downstairs at reception. That was fine and I could get inside the condo easily enough. ...but after that, there was no information about anything. It's not clear which bedroom is yours. YOu have to just open doors and look inside! There's no Wifi password there. No info. about how to use the stove or other appliances. There should be some instructions or a person to explain things to new arrivals.
But what really bothered me is the cleaning situation. I was charged a cleaning fee. So of course I expected the condo to be very clean when I arrive and to stay clean during my visit. Overall the condo was clean. But the bathroom was pretty dirty. The floor was full of hair, pieces of paper and dirty footprints. Teh sink and bathtub/shower were so-so clean. The mirror was filthy. Also, the carpets in all the bedrooms are extremely dirty and stained. Filthy.
During my one week stay nobody cleaned the bathroom or the condo. I finally cleaned the bathroom and condo floors myself because it was too dirty for me. But I wondered, "Why am I cleaning this condo AND paying a cleaning fee for someone to clean it?! ' The house rules say to 'help keep the condo clean' ...but why are the guests paying a cleaning fee and also supposed to clean?!
During my stay, two other guests came and left. EAch time someone changed the sheets and did a light cleaning of the bedroom. But nobody ever cleaned the bedroom carpets (filthy!) or bathroom or condo.
Communication - Paulina usually responds pretty quickly to messages.
But she does seem to have trouble managing her bookings and ends up double-booking rooms! I saw that happen with other guests during the week I was there.
And it happened to me! I had arranged with her to stay 2 extra nights. But suddenly one day before she announced to me that she had another guest on that second night and that I had to leave one day earlier! I had already reserved another place based on our original agreement, so it was a huge problem to leave early and quite a shock that I suddenly had to leave. I have all our messages from our 1st agreement, but she ignored them and claimed we had a different agreement.
In summary, the condo is awesome. But it's not so clean, many things are not provided and arrival is confusing because nobody explains anything.