We found the place to be really well situated. Super close to Lastarria but still in a quite area at the foot of Santa Lucia hill and only a few minutes walk into the middle of the CBD it was perfect for us and our first visit to South America.
We always felt safe and was quiet at night for sleeping so we were really happy.
Our lack of Spanish did not help with communication but Juan and Sebastian were great and we were able to work through it no worries.
The loft bedroom was great but if you have trouble with stairs this may present a concern but it was fine for us
We had a great time and recommend it for a visit to Santiago