Excellent experience. Communication before arrival was very accurate, help was continuously provided it asked for it during the trip. The room itself is very high standard, kitchen has got all supplies you could ask for, the bed is comfortable and the bathroom facilities are excellent. I would really have loved to use the pool upstairs, however it had already closed down for the season. The building is very secure, location is excellent. If I were to return to Santiago I would probably book the same accomodation.