Raul was great! He met us (even though we flew in late at night) in the lobby; had sent over information in email before about Santiago so we were ready & walked us through more in person. He answered our questions about the apartment, the laundry -- it's in the building, some places recommended in the city and how to get there via metro and cheaper transit options.

The apartment was pleasant. Good location: a short walk (~5 minutes) from a few metro stations, grocery stories down a few blocks, prepare for walking.

Bed was comfortable, bathroom was clean and had everything in it, lots of power outlets. Host had a converter handy for use, maps, a whatsapp number to reach out to him, good wifi in the apartment.