The apartment was lovely, really well set up with all of the amenities and nice furnishings. And the location was great, right next to a great market (best empanadas in Santiago according to locals, incredibly delicious according to me) as well as a tourist center and post office within 1/2 a block. Easy walking to most points of interest along safe, well-lit main avenue. Hector was very helpful in getting us settled and arranging a customized tour, he has a lot of knowledge about the area and the history. Coincidentally, our tour was on the anniversary of the coup (9/11) and he incorporated a lot of this fascinating history as we traveled through the city. Additionally, when we arrived at the aiport, we were held up in immigration and custom for almost 2 hours* and the driver that he sent patiently waited the whole time for us. We were so happy to see him when we finally made it through and he was very kind and courteous despite the long wait. The staff at the apartment is also very helpful, especially Liborio (sp?) so you are not left stranded if you need basic tips on the neighborhood, etc...all in all, a great experience and good value over a hotel. Hector is also super responsive to any questions that may come up and gets back to e-mails very quickly. He is running a really professional operation.

*A word of warning on customs: do not bring ANYTHING remotely organic without declaring it. Go through your bags to make sure you don't have a granola bar you forgot about or anything remotely related to food, flora or fauna -- trust me on this one. The pictures that they show have fresh fruit for example but they will stop you for anything with any kind of dried fruit in it and you will have to fill out paperwork and be questioned and generally feel like you have attempted to smuggle drugs into the country!