The apartment is lovely with an amazing view. It provides everything you need for your stay in Santiago. The location is ideal, you can walk to the city center in about 5 minutes and the famous Bellavista neighborhood is close, too. The check-in and -out was very easy and flexible due to the porter service 24h. The only minor inconvenience was, as I arrived quite late, the supermarkets had already closed and they have a strict 'don't leave anything policy', that there was nothing, no coffee/tea nor sugar etc. Apart from that, the bed is comfy and the heater worked well. They responded quickly to al my questions via AirBnB, although unfortunately I didn't get the chance to meet Francisco and Consuela in person. It is a nice place to stay in Santiago.