I never met Raul, but his mother came to assure me that someone was coming with the key; then, his sister came, got me set up in the apartment, gave me a map and told me where the metro stop was, etc... Instant coffee and sugar were set out in packets, an electric water boiler sat on the counter, and two shampoo packets were in the bathroom. The bed was pristine and cozy, and the shower was lovely and hot. It was a good place to come back to after a long day of sightseeing!