I was on the phone with Alejandro when we reached his place, suddenly the connection got lost and when we actually tried to open the door, it would not open using the passcode he had provided. His phone which we tried multiple times was also switched off. In the meantime we booked another stay. He called us 3-4 hours later and told us his phone was out of battery (meaning that he did not bother to charge and check on us.
The apartment is at the fag end if the city and we shelled quite a lot to reach his place.
Overall a very terrible experience as we could not check in due to unprofessionalism displayed by the host.
He returned the money but that did not really compensate us for the botheration caused.