I was in unit 1902, a very nice apartment on the 19th floor, offering a fantastic view of Santiago toward the west. The apartment was clean, with a comfortable bed, and well equipped; the wifi connection was fast and stable. During my stay, cleaning people came twice and did a good job of cleaning, making the bed, washing the dishes, etc. - greatly appreciated. I did not met personally the owner, but communication with him was smooth and effective; he was so nice as to let me check in well in advance of the regular check-in time (I was on a flight from Europe landing early in the morning). Also helpful were the people at the building reception, who kindly got me a taxi when I left for the airport (it comes out cheaper, and safer, than hiring a taxi on the street).