This is a nice room in a nice little apartment around 10 minutes by bus or metro from downtown Santiago. Parts of the neighborhood look a little rough at first glance but it seems perfectly safe. There is also a metro stop nearby. I did not meet Ximena but met her mother who is living in the apartment. My non-existent Spanish made communication a little difficult, but I can honestly say that she is one of the nicest, warmest, friendliest and most helpful people I have ever met. It was a real pleasure meeting her and for that reason alone (among many others) I strongly recommend this place.