The check-in process was very easy and the host was very accommodating and patient while I was on my flight. I booked the room last-minute and asked for an early check-in and the host was able to provide that for me which was so amazing. However, the room wasn’t as clean as I’d hoped but probably because the cleaning crew had to rush to clean the room. It was very dusty so my allergies were not happy with me. The room was also very hot because the air conditioning would work for a while and then begin blowing hot air. Communication with the concierge was great in person but I emailed them during our stay and got no response. The concierge was suuuuper nice though. Make sure to bring extra toilet paper and soap because they were not provided.