Apartment is located in a gritty area of Santiago, just outside Bella Vista. Though review may boost about proximity to public transit, the location made us want take ubers at night because we didn't think it was safe for 3 female foreigners. The shower curtain and shower ceiling in the master bedroom had visible signs of mold. The sheets in the master bedroom also had a large, dark red stain (blood?). The bed was squeaky. Though the host responded to my messages, issues were not necessarily addressed. For instance, on our first night, we contacted the host over Whatsapp about lack of hot water from the smaller bathroom shower. He told us he would call the front desk to inquire, but then never got back to us. Rather than continue with back/forth, we ended up using the master bedroom shower throughout our stay, leaving one of the bathroom unusable. The second night, we contacted host again about the smaller bathroom toilet, which was not draining correctly. He again told us the issue would be reviewed while we were out. After a full day of sightseeing, we came back and discovered the toilet was still making noises and not draining/flushing correctly. When I asked the host over WhatsApp again, he said the toilet was fixed, however I could tell it was not as the toilet was audibly making noises. At that point, we gave up trying to fix the issue as it was our last night there. We found the outside street noise loud and neighbors music blasting at night.
The positive is that host accommodated an earlier check-in due to early arrival at the airport. Though we never met the host in person, the key was left at the front desk with a personal note so no issues with check in/ check out.