The unit was as described and well equipped. It is in a huge apartment complex.
I had two questions in 8 days, both of which I needed to send twice. One took 23 hours and the other 30 hours to respond - neither fully answered. I'm thankful we weren't locked out. They did, however, send several emails reminding me to be out by 11 am. (Of course, I was).
So, the stay was fine, but I wouldn't rebook as there are many equivalent units with better customer service.