We got delayed at the airport by a couple of hours but Ivannia ensured Karina was there for us when we finally reached. Karina was helpful, always available for questions and max response time on WhatsApp was 1 minute! The location was great with many good eating places across the road. Though they were closed on Saturday Sunday. The metro is close by and accessible within 10 min. The only problem was the supermarket was a long walk away. But that turned out to be a minor inconvenience.