The apartment did not have a washer/dryer as listed. The heating system did not work in the entire unit. The hot water was not working properly the first two nights and the shower with hot water had a broken shower head holder. When the manager tried to assess the dysfunctional water heater, it ruptured, spilling dirty water over our gear and leaving us with no running water. Bernard was able to find another apartment for us to move to later that afternoon, but we lost most of a day of skiing due to cleaning our gear and packing all our belongings and moving everything to the new smaller apartment. The second apartment had a kerosine heater but the CO2 detector had been removed from the wall. Despite our request, he did not offer any discount for these mishaps.