The apartment was very clean and nice, it was equipped with all necessary appliances. Cecilia answered quickly to all of our questions. The only problem is that we weren't placed in apartment that we chose. The layout of the apartment was the same but all the furniture and colours of the walls were different (black and red instead of white and blue). I asked about that and turned out that they assigned this flat to us. It wasn't a big problem, apartment was nice and cozy but they should ask if we were ok with that before we came to Santiago.