Sebastian gave as the instructions to get the keys of the apartment, but when we tried to get inside we had issues with the lock. The place was dirty, we ended up changing the sheets ourselves. Bathrooms were dirty and smelly. No cleaning was done prior.
The next day my family was trapped inside, they couldn't open the door. They contacted the concierge downstairs and they couldn't help. I stayed at a friends house that night when the issue occurred, so I contacted Sebastian and he could not help because he was out of town. I told him this was urgent and I was going to have to call the police for them to open the door if I wasn't able to open the door with the extra key. When I arrived to the apartment it took me over 30 mins to get the door open from the outside. I decided to check out early from this terrible place, even though I had already paid for two nights. Sebastian did not care for what was happening.