We wanted to spent the last three days of our holiday in the apartment. Perhaps our expectations were to high, but as we stepped into the apartment we did not feel cozy. Everything was sufficiently cleaned and as described, but nobody were there to welcome us or to help us with some questions that we had. We could not get into the wifi an were not able to talk to the host. In the end we decided to switch to another place. Directly after we arrived at the other place we sent a message but never received a reply.
If you search for an apartment to stay in Santiago the place is a good and fair offer. But don't expect too much.