Raúl was an excellent communicator! Always answered my many questions promptly and I asked a lot of questions coming from the US. He was very accommodating letting us store our luggage since initially we didn’t book our entire stay in Santiago but later changed our minds so had to find another place for a few days. Raúl let us store luggage until we could switch places so we were not wandering around with all our stuff. We returned to another of Raúl’s properties where we are currently and it’s been the same great experience. Check in was easy and even got to check in a early when possible, with the help of his assistant Carmela. Beautiful apartment with nice decor, a bit noisy with the trash shoot outside the apartment but that can’t be helped by the host so understandable. Has all things necessary for cooking which was nice since I was visiting my daughter on her exchange and was able to cook her a homemade meal. Overall a great stay and Raúl was a fantastic host!