Marcelo is a great host, always on hand to answer any questions or queries we had. We arrived very late on check in day but due to the self check in this was not an issue. We were greeted by a lady on the door who helped us with the lockbox. The flat itself is lovely and stylish with a balcony. It is in an incredibly lively area, with lots of nightlife and an array of great bars and restaurants. As a result, it was quite noisy, however we knew this when booking thanks to the reviews we had read. Note there is no air con so the flat can get quite warm, however a small fan is provided which helps cool down the room. Marcelo was on hand on our second day to talk to us about the building, the area and gave us so many great tips about Santiago. It is clear that he is passionate about the place. We left wanting to see more of Santiago and will definitely be coming back in the future. Highly recommended!