From the beginning, Eduardo did a very good job of answering any questions we had. However, he was not the person who met us when we arrived/helped check us in. We were pleasantly surprised that the pool was open when we came end of April, as we were told it would be closed. By far the highlight of this Airbnb!! The rooms were decent, but a bit smaller than expected. Check-in is late, but there is a small lobby with couches. Would stay here again just for the pool!