Luisa is a sweet host and and so friendly. There are nice touches in the place like wine, water, and snacks when you arrive. It’s hurts me to write this because it was so nice to have those extras, but I feel I should be honest. We experienced some difficulty communicating because of the language barrier. This is my side of the story from the start. Luisa asked what time we would arrive and I told her our flight gets in at 11:50am so shortly after. She was okay with that. She wanted to use WhatsApp to communicate instead of Airbnb app which has built in google translate. This made things even more difficult because I had to copy paste each message to google translate. When we arrived at the airport I sent her a message through both apps. She had previously emailed me(yet another form of communication that could be done in Airbnb app) directions to the apartment building, but not how to get in. I called her when were in the lobby and she had to put her son on the phone who speak great English. She said she thought we weren’t arriving until 3. So we had to wait 20 min in the lobby for them to show up and then another hour or so to clean the apartment. It was a confusing conversation because we had to have her son translate. In addition the floors were not very clean and the shower was grimy in some corners, had pealing paint on the ceiling, and the shower door comes off its hinge really easy. My advice for Luisa is to make sure all communication happens way in advance so that when guests arrive in Santiago they can let themselves into the apartment. This all could have been avoided if Luisa just sent all communication through Airbnb app and confirmed and reconfirmed my arrival time. There is 24hr security so keys could be left there. Especially if she continues to host not Spanish speakers she should try to avoid having to message so much. There were other things she had to let us know about the facilities of the apartment building, but rather than sending me messages in Spanish she could have a translated info booklet sent beforehand or have one at the apartment.