The apartment complex is located in the middle of one of best areas in Santiago ( if you are looking at museums, touristic attractions, etc) and only 5 minutes walk from a subway station. Location itself was fantastic and I would give them 5 stars.
Communication was good too, Sebastian was quick to reply to messages and his sister, who also hosts/administers this listing was fantastic and very approachable.
We had a few issues that although not grave should not go unnoticed.
First of all, the listing does not tell you this place works as an apart hotel rather than someone’s house.
You have to pay a deposit of about NZ$20 for 2 security keys that let you into the apartment complex ( the deposit is refundable upon check out)
The listing is not 100% accurate: when Airbnb confirms the listing the address given and the apartment number do not belong to the apartment shown in photos. The apartment number belongs to a reception type office where someone will assign you an apartment (they have about 17?)
Check in is really late (3pm) we arrived on time and the first apartment allocated to us was dirty and we had to wait about 40 minutes for the lady to finish off cleaning. The apartment did not look very clean when we got in,it was still dusty and looked unkept. My mum suffers from asthma and my dad had to remove the rug from the living room as it was incredibly dusty. The quality of the building is not very good, the shower head fell on my mum when she was about to take a shower.
I spoke to the administrator and asked her to move us to a different apartment, she was kind enough to do so instantly and we moved into a larger flat. However this apartment was also dusty, the living room blinds were not set up properly so we couldn’t pull it up and had to spend 4 days with the blinds shut in the common area of the house. The TV was not set up and there were no instructions to do it for yourself.
The listing also doesn’t say that a cleaning lady has keys to your apartment and will enter at any time in the morning to clean the toilet and kitchen? I left early in the morning and came back to a person I didn’t know doing my bed.
I would consider staying here again or recommending it to friends if the administrators started controlling the cleanliness and tidiness of the apartments, and if the rooms were delivered to you in a timely manner and as expected from a hotel-type business. For me, I’m a hotel or house type of person and this felt like a halfway point between both without the perks of either.
I do thank Paz for her hospitality and keenness to improve the amenities and listen to my concerns.