Raul is a wonderful host. The apartment is exactly as described, and Raul goes out of his way to ensure you have everything you could need, and answers any and all questions you may have. He met me at the lobby when I arrived, provided a map, reloadable payment cards for public transportation, and even booked my return transfer to the airport. He walked me to a restaurant, and pointed out a few sites that we passed, and where I could go afterwards. He was also incredibly understanding when I stupidly managed to lock myself out of the apartment. I would whole-heartedly recommend this listing, and would stay here again if/when I return to Santiago.