Isabell was very easy to talk to. She always answered back quick. The problem is the apartment is outdated. No hot water in the kitchen. She had no extras, no paper towel, nothing to grab hot things in the kitchen. When we got to the apartment, she didn't have a parking spot for us even thou she told me she did, when I asked before I book. Only one bath towel. These issue were resolved, but I had to contact her. Overall, the apartment is nice, but needs a lot of work and needs to be more cozy.