Damarys was pleasant and easy to talk to, always responsive and helpful.
Unfortunately the apartment had not been made ready at all for when we arrived from the UK, a very long journey and as a party of 4, 2 singles and a couple, the 2 single beds were basic and one unmade & and the double was a very small sofa bed not in its own room, unsuitable for a couples in their 50’s. The fridge still had old food in it, the bathroom had hair and an old plaster in the basins and all was generally unclean.
The area was not suitable for tourists to stay. We were told to keep moving by locals who said it was not safe for us. One of our party actually had her necklace grabbed from her neck and was thrown to the ground during this trip, no fault of Damarys but a key indication that Santiago in general is not safe and to be very careful when visiting. Do not wear anything that even looks expensive.
We left immediately and found alternative accommodation in a more secure area with security.