It’s a motel in downtown Santiago. There’s nothing glamorous about it. The room they gave me was definitely not one of the first as shown in the photos - there was no couch, no table, no stools, no bathtub, no hair dryer. It’s super basic and small. The wifi connection was intermittent and not super reliable. The blankets even had some stains from use. I wouldn’t call it a “boutique hotel”. The receptionist did what she could to help me though, even lending me an iPhone charger.