My son had an accident and the host, although not here, was truly helpful, he is connected 24 hours to adivse on hospitals and everything---without his advice we would not have chosen the hospital to do the surgery.
When we were checking out he also automatically extended the stay to 12pm (simply as it is booked for the same day)---which was perfect for us as the next host starts from 1pm---all the hosts in Santiago are just so nice and helpful!
The location is right opposite the big supermarket which sells lots of seafood, there is also corner store and metro stations near by. Security guards 24 hours.
This is the safest accommodation in Santiago---the host looks into all detailed and safety measures, this is the only anti-slip bathroom we had in Chile and the safety standard inside the flat is high.
We definitely want to come back!