Alex greeted us and we later met Veronica. Alex was so welcoming upon arrival and suggested some awesome restaurants for authentic Chilean food in Bella Vista and in Providencia. He helped us with all of our questions and was so genuine, kind and communicative. He even helped us arrange a transfer back to the airport. The location is great as it's close to the metro. We were comfortable with walking to Bella Vista and other areas during the day. Alex was such a great host. Highly recommend it