The location is excellent, around a 15 minute walk from La Costanera Center in a peaceful neighborhood. However, checking-in ended up being a nightmare. My family and I were a group of 5 and 4 beds were needed for our stay. The beds in the rooms were good, but once we opened up the sofa bed we found what appeared to be a dead bed bug in the sheets followed with a stained mattress. We reported this issue to the Time staff and they quickly relocated us to another room. However, the sofa bed in the following room was broken and could not be opened. We followed up with the manager and we were met with hesitancy/doubt about our concern regarding the new room. Their uncertainty caused a delay and we didn’t get a functional room until almost 11pm. After traveling earlier, my family and I were exhausted and ultimately were frustrated by this experience. The final room we were given had a functional bed, but even the condition of the sofa was dirty. For the price we paid, we at least expected top-tier service. For those who book with Time—especially large parties—please double check your rooms for cleanliness prior to settling in.