We were met by Nelson (father) and Valentina. They gave us great advice and directions for getting to the apartment. They were so gracious and everything was exactly as described and as the pictures showed. We loved already having a BIP card that we could charge up and use, a local phone to use, a safe place that was clean and easy to get to the metro, a washing machine so we didn't have to pack so much. We even decided to rent a car for part of the time and at the last minute they were able to accommodate us with parking. We would whole-heartedly recommend this place and would stay here again if we are ever back to Santiago. We mostly talked with Nelson and he was just awesome! Loved it!