This was a lovely, clean and spacious apartment, exactly as described in the ad. We had the unfortunate experience of arriving just as civil unrest broke out in Santiago, but Fernando was prompt in his communications with us and understanding when we had to leave early to get home safely after our conference was cancelled. The apartment is located in an area of Santiago that felt very safe, even as there were protests and violence in other parts of the city. Too bad that also meant that everything was shut down and we didn’t get to experience the shopping or restaurants nearby, so we can’t speak to amenities in the neighbourhood. We appreciated the prompt and clear communication in a time of uncertainty and hope to return when things are calmer.