Constanza's apartment was beautiful and she provided clear instructions in terms of collecting the keys from the concierge. The only key that was missing was the fob which was needed to enter all the gates and was something my husband and I had to figure out on our own. I did reach out to Constanza about the missing fob and she said she forgot to notify us; however, it was inconvenience not having this as we always had to press the button and ask the security/concierge to open the doors for us. The other issue we had was leaving the garage. Constanza said we had to leave the keys inside the apartment for check-out; however, we did not have a way to get out of the parking garage with our rental car as we did not have any keys to open the gate. We had to wait until someone else came out of the garage. The apartment was very nice but very noisy street and no central A/C. It was uncomfortably hot but over very nice apartment. Great location and very clean space. Excellent water pressure.