We wanted to take the kids for a short vacation in Santiago. After searching thru the option we came across this flat. we were really concerned about travelling overseas with kids aged under 10yo. Alfonso was kindly assisting us in all our previous questions. when arriving there, all was according to what we heard from him. Since the moment of getting the keys to the moment we left the flat. A small concern when checking out was definitely adjusted by a very prompt, accessible, responsive and nice answer from the landlord. PS: The picture of the frozen hills is exactly what we got from the balcony!