This was my first experience using Air B&B, so I had a lot of questions. Gonzalo always returned my messages and answered my questions very quickly. This place really exceeded our expectations. We all were blown away by how nice the apartment is. The pictures on the web site really don’t do this apartment justice; much nicer than even the great picture can show. A very spacious one-bedroom apartment with a futon type couch, so fitting three adults there was no problem. The location of this place has to be one of the nicest areas of Santiago. We felt completely safe as walked and took the metro all over the city. The apartment is very centrally located and many of the cool attractions / bars and restaurants were very close.

Gonzalo really went above and beyond in the customer service area. It was better than a hotel concierge service. He recommended a good transfer from the airport to the apartment; he went over all the apartment amenities, good locations to visit around the city, and ideas for things we should see and foods to try. When we told him we wanted to drive to the mountains to ski, he recommended a good car rental place, and info on the local mountains. During our trip we keep in contact with Gonzalo; we continued to ask him various tourist type questions and he seemed happy to help. When it was time to go, Gonzalo made reservation for us to transfer to the airport and made sure we got there on time. Gonzalo really does deserve that title as ‘Superhost”.

Whenever I go back to Chile, I will definitely stay at one of Gonzalo’s places again.
Thanks Sr.
Sean.