Our experience staying in one of Raul's apartments in Santiago was mostly quite good. The location in the city center is very convenient to many sights, restaurants, coffee shops and mini-markets, and near two Metro lines. The building is safe and we had no worries returning after dark. The apartment was very clean. The bed was comfortable, the water pressure and temperature were good. We used the kitchenette for simple breakfasts. Space was adequate for a short term stay. Raul met us for our early morning arrival and was quite pleasant and helpful, providing a map of the city center, and pointing out useful locations. The Wi-Fi worked well.
There was no bathroom mat. The two bath towels were sufficient for the two of us, but some face towels would have been nice. We didn't contact Raul to request these.