I booked this AIR BNB a couple days before arriving in Santiago. Immediately after booking this property I got a response from the owner telling me to cancel my reservation because it was already booked. I then asked for my full refund after canceling my reservation. They then told me that they were going to try and get me my full refund but were going to have to contact AIR BNB the company itself. After waiting a couple of days I had to initiate conversation again and ask what was going on. Their response was that I was going to have to get in touch with AIR BNB costomer service. Although I never had the pleasure of staying here i imagine it would be hard to trust someone who conducts themselves in a professional manner like this. I'm still patiently waiting for my full refund and had to pay $100 USD for a place I didn't stay in.