We were picked up (and later taken to) at the airport by a private taxi arranged by our hosts. The price was "the going rate" and the drivers were very punctual, safe and friendly. Anytime we needed to talk with our hosts about any matter, they were available. Although we never met in person, we communicated via Airbnb and phone. They also speak very good English, which makes it easy for a non-Spanish speaking tourist. The apartment itself was slightly different than in the listing, but I think it's because they have a few listings in the same building or other buildings, and the furnishings, artwork, and the layout are virtually the same in each. Although it was bit noisy at night when we slept, the apartment is centrally located in Providencia, and any convenience you need (banks, supermarkets, coffee shops, metro station) is within easy walking distance. The building also had very good security, and we never felt unsafe. The room also had an easy-to-use safe, which made it worry-free for storing valuables. Another plus was that there was a cleaning service every day, and this person who was doing the cleaning works specifically for the hosts, and they communicate about issues with one another. Our only negative was the tub and shower. To get up into it and out of is a bit challenging, and it just feels like it is an "accident waiting to happen" when you take into account a lot of water on the floor, liquid soap on the surface of things and floor towels that seem to move easily. For young people, no problem. But for older folks, be very careful. My feeling though is that a few easy changes to the bathroom could remedy this situation. But overall, if we were returning to Santiago, we definitely would consider staying here again!