Roberto's apartment is nicely appointed and well located in a lively area of Santiago. It is teeming with restaurants and cafes, and close to many tourist sites. A subway station is just outside the building entrance.
We didn't actually see Roberto, but everything was prepared and well organized; door and safe codes were preset and the 24 hour concierge was notified of our arrival.
Some minor amenities (shampoo and cooking supplies) were missing but he brought them to us, and included items which were not in the listing such as laundry detergent.