While the host seemed friendly, he told me that I wouldn’t be getting the place I had booked because it was occupied and instead would be getting a different too. He explained that the place I would be getting was an upgrade but I fact was a big downgrade. I arrived at 9pm so I couldn’t book a different place and Cesar knew this. I felt like he cornered me because he knew I didn’t have another choice. It was my last night in Santiago and I felt cheated out of a good experience. If I were you, I’d book elsewhere.