I didn't meet Loreto but communication with her was excellent and the stay was very easy. Apartment as described - clean and airy, excellent location - and the building doormen were particularly amenable and friendly too. This was quite a last-minute booking and I arrived late at night but this wasn't a problem. I also asked for a late checkout and Loreto was really helpful in arranging somewhere secure in the building for me to leave my bags for the day. Excellent experience.