I met Carolina and Fernando and they both seemed so nice that it is tough to give a negative review, but somethings need to be addressed so other travelers can be aware of what situation they may find themselves in if renting this property.

We arrived at around 8pm, very tired from traveling, and found that the toilets did not flush. We then found out there was no cold water, which is why the toilets did not have water in them. While they fixed the issue eventually, the problem was that we had to contact them numerous times as they would say "they would call the front desk" and then we wouldn't hear back from anyone, so we'd contact them again and again to try to find out what was happening. The problem was sorted out that night, but then the next morning I received a message from Carolina saying, "Hi Ashley: We will go to your room to check and fix." The problem was already fixed, but I was gobsmacked that she somehow thought we would have actually stayed in an airbnb without working toilets overnight!

Once the cold water was turned out, we later found that there was now no hot water! Once again we called and called and messaged and messaged about this, but this time, literally did not hear back at all. We went out and when we came back to the apartment there was hot water and a new shower fixture? Later received a message saying they were going to fix it (after it was already fixed). Wondering if they have some technical issue regarding receiving messages/having connectivity to send out messages (delaying them being sent); it was all very frustrating. We almost abandoned it to go to a hotel several times.

All that aside, please be aware that at least in Dec, the apartment is VERY hot and there are no fans. Opening the windows is mildly helpful, but do be aware that the city noise is VERY loud and it is basically impossible to sleep with the window even cracked because of this.

The beds were also uncomfortable, and we ended up putting a thicker blanket under the sheets in order to block some of the discomfort from the springs.

The last issue was just the cleanliness of the kitchen. Everything was kind of greasy. The dishes in the cupboard were dirty, greasy, and some had bits of food still on them. It may be that another guess put away dirty dishes, but I feel that the hosts should check this before the next group arrives.

I'm used to staying is airbnbs where everything works and everything is clean; this place really fell short on both accounts. I am sorry to write this because, again, Carolina and Fernando were both genuinely nice and helpful, I think they just need better communication and to put themselves in the shoes of their guests. On holiday, no one wants to deal with all these problems.