Miguel welcomed us the day we arrived at the apartment with great printed information about the city and everything near the apartment. There was ideas of day plans & how to get there. The apartment has everything you need and is perfect for two people. It's located in downtown santiago and has easy access to the metro which takes you to any part of town. We really liked the supermarket up the street that took two minutes to walk to, since we were cooking every night. One night, we accidentally broke the blind, so I let Miguel know because it was uncomfortable to have light shining on us early in the morning. He responsed right away and came the next day to fix it for us. He was so sweet and attentive and even arranged a taxi for us when we were leaving. Highly recomended!