This was not our best Airbnb stay. We arrived at the apartment at 2am (late flight). The host said the key was with the concierge, but the concierge couldn't find any record of guests staying and wasn't able to contact Mauricio. After waiting and contacting Airbnb, I showed the concierge my Airbnb conversation with the host. He took pictures of our ID and then gave us the (second set of) keys. Thank god! We almost had to find a hotel at 3am.
In the morning, I had a response for Mauricio saying that he had told the concierge and that the guy must be new. Don't think that's true, because the concierge knew Mauricio. Then went to take a shower and there wasn't any hot water! I contacted Mauricio again and he said the building was working on it. We had to go unshowered until the afternoon when it was fixed. Not the host's fault, but after everything, it was a sucky experience. While the place was as described, there was a weird drain smell and the mattress had a giant divet on one side.