Cecilia is a fantastic host. Quick response to messages and anything that needs to be done during your stay. She responded quickly when I communicated about a week before our arrival and she sent restaurant information and a city guide. She also provided information for an airport pickup from an independent service run by Dany Tobar. He also offers tours at very affordable prices. We used Dany to take us on excursions to wineries and Valparaiso on two separate days. He was fantastic also. Overall the apartment is nice and comfortable and the balcony provides a great view of the city and the mountain range. It's in a great neighborhood and the the building is modern and secure with a 24 hour lobby attendant on duty. We will stay in Cecilia's apartment and use Dany's service any time we visit Santiago in the future.