Florentina is very sweet! She was very quick to ask if I needed anything. I was disappointed in the cleanliness of my room, but once I cleaned it I was very pleased with how it was. It was difficult to sleep sometimes because the dogs across the street would bark all night long, but my pair of earplugs fixed that problem. Overall, I enjoyed my stay despite a few frustrations I had. Expect to buy your own cleaning supplies, but I recommend staying here!