Some great things to say about this apartment and host but unfortunately a bad experience too.
The apartment is nicely decorated, modern and well equipped with extras like coffee capsules and coffee machine and nice soap products. It has everything needed for longer stays like TV with netflix and cleaning products. It’s in a good area close to restaurants, supermarket and a few metro stations from a mall. Matias is a friendly host who responded to issues and requests for things like a heater as it is moving into winter months.
Matias kindly met me at the apartment as i asked to leave my luggage there a few hours earlier than the check in time. He mentioned the previous guests had left the place a mess and the cleaner was coming. Later when Matias told me the apartment was ready I found it was extremely unclean (animal and human hair everywhere, surfaces with black dirt and dust when wiping, toilet mould, kitchen appliances and oven with food remains). I sent photos to Matias and he arranged for a cleaner to come the following day. It took the cleaner most of the day even with me helping her because it was so bad. It was a big inconvenience as i work remotely and could not work that day.
I then used the washing machine which crashed during the wash with the clothes locked inside. Matias said he knew there was a problem with the machine but could not get anyone to fix it for several weeks. For the next 3 weeks i used the machines in the buildings laundry room at an extra cost.
It is a real pity things started so badly because without the issues I would have said it was the best of many air bnb apartments i have stayed in Santiago.