Our itinerary changed so we had to stay two extra nights in Santiago, and this was the only two bedroom apartment we could find in such short notice. We arrived three minutes early to our check-in and although the concierge was really nice, the person who handed us our key was incredibly rude, didn’t say hello and looked really mad. The apartment was not clean the box spring in the smaller room had a big black stain that looked like mold and the pillow sheets on the bigger room had not been changed (they still smelled like cologne). To make things worse, after our check-out we received a bill from Airbnb saying we had taken their towels! I have never stolen anything in my life nor have been accused of something like that, so I take this allegation very seriously. Both of our towels were placed in visible areas of the room (one hanging from the doorknob the other on the bathroom hook) so I’m not sure how they were missed. Other than that the place is well located and the view is nice but we couldn’t get any photos because the window were too dirty.