Lucho was warm, conscientious and helpful with information right from the start. He responded to questions within 24 hours and gave precise and a variety of directions to get to his apartment. It was a breeze to get there by centropuerto bus and subway.
The neighborhood appeared safe as we made our way there in the evening. It's near the University of Chile campus buildings, so there appeared to be a young adult population in the area. Super nice. Grocery stores we conveniently located all around, which was great for us because we wanted to buy food and make our own breakfast in the morning.
Once we got to the main building we should have communicated with the staff working at the reception because we just presumed we were in the right building and we weren't. Just ask and they're helpful in getting you to the correct building (in Spanish and hand-drawn maps ;) ).
The building is a soaring 27 stories. And Lucho's is on the 26th. What a view of the city at night and in the morning! You can see the Andean backdrop to Santiago.
The apartment is cozy and decorated with their unique style. Maria (Lucho's wife) greeted us with warmth and communicated pretty good in English. She gave us keys to come and go as we please. And the policy was 'my house is your house'. The bunk beds were ideal for my friend and I. Very clean and comfortable. Hot shower :D (which we shouldn't take for granted in Chile!).
Overall, I would definitely stay there again. And I plan to when I return to Santiago.