All in all, a very nice experience. The apartment is in downtown, close to any attraction you might like to know. Access to neighborhoods such as Providencia and Las Condes is easy through Santiago's Metro system. As far as the apartment goes, it had everything I was looking for my short stay in Santiago, you won't be disappointed at all. Even though I didn't meet Emelina and Miguel, check in and out was as good as it can get. Finally, the fact that they lend a cell phone to any guest is awesome.