Claudia was very friendly and helpful. Check-in was easy. Claudia met us there, and answered any questions we had, and was also responsive to AirBnB messaging (and offered availability on WhatsApp)
The apartment is quaint and has lovely views! As mentioned, no a/c, but if you leave the windows and balcony doors open during they day, it stays relatively cool. We were here during the height of summer.
The pool area is small, but not crowded at all. Once again, we were here on some of the hottest days in the summer, and at most there was 1 or 2 other people up there when we went. Amazing views from pool area, as well!
The neighborhood is great, too! Definitely worth the experience. Less trendy than Las Condes.