I don't know how to begin...I lost my flight so I could not get there when I expected, so I called Carmen and explain to her what had happened to me, to which she replied immediately and told me not to worry, that we could move the stay as I needed, and that check in and out times were flexible. I realized that I had forgotten my electrical outlet converter and that I was going to run out if battery on my phone, but Carmen was there for me again, and she had a converter sent to me late on Sunday night, so I wouldn't run out of battery on my phone...Carmen left so many things for us in the apartment, that I don't know which one I like best, from champagne to wine to all kinds of fresh fruits, the truth is that we didn't have time to taste everytging...she is an awesome host, and for sure will stay in her place again.