We stayed in Juan's apartment for 5 nights. Communication with Juan was always responsive and reliable. Juan met us at the apartment foyer and escorted us to the apartment on the sixth floor. The apartment description and photographs were accurate and it was very clean. Juan provided valuable assistance with setting up a Chilean SIM for our mobile phone. His help was greatly appreciated. Throughout our stay, Juan checked in with us via Whatsapp, to ensure we were comfortable. The location of the apartment is superb for exploring the old city and accessing the Metro rail system. It is very close to the restaurants, cafes and sights of both Bellas Artes & Lastarria. We regularly used the super market located beside one of the entrances to the building. We found the streets to be safe during the day and night. We recommend the apartment and Juan's hosting to fellow travellers. On leaving, Juan organised a taxi to the airport and again met us in the foyer to ensure our tranfer went smoothly.