The flat was lovely, however we had a nightmare of a issue and we are still waiting for the refund because of that.
The second night, the lock of the front door stopped working, it was not turning. We tried to contact the host but we had no reply. Then we contacted costumer assistance from Airbnb, which finally got hold of the host. He called us and seemed not to know what to do, he finally said he had nobody that could help us. Not even a mention of a locksmith. He initially wanted to give us the refund, but we still had all our belongings inside and it was late at night, and we had no place to stay. He told us he had another place where we could go that didn’t need a key and we accepted. When we reached the place we were disgusted: the apartment where we were sent was used by someone else and not cleaned, bed was still undone and dirty, broken things, insects on the floor and on the sofa. I replied to them that I would absolutely not sleep in there, but we had no answer. We tried calling again but at that point it was almost 3 in the morning and both the host and the so called 24/7 Airbnb costumer support stopped replying until 9 in the morning. Nobody was able to help us at all and the host stopped replying completely the day after. We had to get another accommodation and spend our last day of holiday fixing the troubles of the apartment and trying to understand how to get hold of our belongings.
The place looks amazing, but our experience was orribile and scary.