WARNING especially for families!
We choose this place because it was supposed to be quiet and warm but in actual fact was noisy and cold, our daughter got high fever and we had to change accommodation after on night and our holidays were ruined!
Very unprofessional hosts!
1. Extremely noisy flat, there is a club 2 floors below the flat with people that shouts and screams until late night. You could hear everything because the stairs space is connected directly to the small bedroom through an internal window. We were not able to sleep until night.
When I asked Miguel what was going on he told me that it was the neighbors and he tried to hide the presence of the club!
2. The apartment is old and extremely cold (at least in April). The description said that there is heating available but this is a big lie, there is not central heating but only old and obsolete portable heaters that are not enough to heating the flat and are not safe to keep switched on during the night. The result is that the apartment is always cold. Our 3 years old daughter got the fever and we had to find another location after 1 night. Our holidays were ruined!
3. Because of the noises I tried to call Miguel around 11 pm, but he did not answer. The day after I tried to call him back but he refused to speak over the phone because he preferred to use text, I had to push a lot before being able to speak with him, but he was not reachable and I had to speak with Maria with which I never comunicate before.
Once I spoke with Maria, she was quite rude and denied what I previously mentioned above and was also giving me suggestions on how to look after my daughter which was totally inappropriate.
4. Different communication channel: Miguel started using WhatsApp rather then the app communication system from the beginning which was strange but I did not initially gave much importance to it.
5. Miguel also proposed me a transport from airport to the flat for €25 without mentioning that Uber is €15 and the public transport is €1.80. A nice and honest host should give you all the options!
6. The sheets has multiple browns spots and they gave us only 2 set of towels instead of 3.
7. Finally they agreed to reimburse us only 1 night out of 3 as requested