We arrived in Porto very early in the morning and Igor offered to meet us at the apartment so we could store our bags until check-in later in the afternoon. This was very helpful. He then escorted us to a tourist kiosk so we could find a map of the city and he gave us lots of suggestions about places to go and restaurants. He could not have been more helpful. The apartment itself is stunningly designed and is in a nice area of the city. We would highly recommend this or the other apartments that ORM manages in Porto.