Joana's apartment is absolutely stunning and in a fantastic location, right in the centre of town. The check in process was extremely easy and they were very helpful in being on hand and allowing us a later check in time. During our stay there was a water leak that affected the whole building and indeed other buildings on the street resulting in the water being turned off to the apartment. Despite the issue obviously not being their fault at all and completely out of their control, Joana and her team were extremely quick in helping to solve the problem and getting an engineer on site to fix what was needed. This resulted in us having the water turned back on for the apartment later that same day and therefore avoiding an issue that could have made a big impact to our trip. Fantastic hospitality and real care for their guests. Would definitely recommend!