Ricardo and Ana were responsive and kept the line of communication open from the moment we booked. They prompted us a day before arrival for our respective information and accommodated to a "late" check-in at around 10:30 PM which we were very grateful for. Upon arrival, we were greeted by Sara who was nothing short of delightful. She showed us around the apartment and helped us plan our time in Porto by showing a number of points of interest on the map. Additionally, she helped us navigate to get some food on her way out as we were starving and in the hunt for some local goodies (Cafe Santiago for the best Francesinha!).
We thoroughly recommend this residence for anyone visiting Porto, thanks to Ricardo, Ana and Sara!