Check in is at 15H. I literally arrived 14:50H and the apartment was still dirty everywhere from previous guest. After calling the host, he apologised but he asked just for me to wait until the cleaners could do it. I asked about my time back and he said he could not do anything else. A while after and after I claimed, host called saying they would return the cleaning fee, as it was the fair thing to do. I could get into the apartment at 15:30H. After that they have been very nice and asking if I need anything else.
Location is perfect. Apartment is big and has everything they described and shampoo and shower gel but no hairdryer or a mop or brush to clean up something if you need it.
Last thing I will mention, they have asked me to give 5 starts in my review and let them know in private what else what’s wrong. I do not think that’s the right thing to do.
Thank you for everything else.