They were active in keeping in touch right from the beginning. A bit of a shame that the man who met us and gave us they keys didn't speak any English, and for me that was a big bummer. Ofcourse they said that via airbnb they can help in English, but it's just not the same when you have to be writing and waiting for replies. Appartment was supermodern, clean and tidy, kitchen had everything we needed and more. Bathroom was big, good shower (first one in Portugal that actually keeps the water in the booth!). Weather was cold during our stay, so the two heaters were great to have! Can absolutely recommend the place to others, just notice that there is a big whole in the bathroom and bedroom wall and the bathroom door is glass with 1cm crack on every side... so you can hear (and smell) everything that's going on, that was something we didn't like at all. Can't think of anything else negative, great place otherwise. Close to trainstation, supermarket and laundry place in a walking distance.