Unfortunately, the house was not up to par: when we first checked in we came to learn that they only had two sets of keys available for 12 people. That was the first issue. Afterwards, we also realized the house was not very clean.
We later realized the sofa beds were not ready to sleep on and there were no sheet left for the sofa beds, plus the management company assumed sleeping arrangements (who assumed that all the double beds would be occupied by two people, etc.). When we reached out to the management company about the sheets for the sleeper sofas, we just got an attitude from the representative and were told that it was our mistake, when truly, they should have left sheets available for the sofas and not assume any sleeping arrangements without asking us. Also, I accidentally miscounted the sets of towels that were left, and requested to have some additional towels. I was told they didn't have any more towels. Unbelievable...
Later that evening we came to realize that none of the shower drains were working properly and the bathrooms would overflow with every normal shower. In fact, we had to mop the floors after each shower. In the bathroom of the small apartment, the shower wouldn't sit properly on the wall handle, so it kept creeping up to the point that the water would shoot over the door. One of the toilets was broken, the water to it had been turned off, and we had to figure out how to flush it manually. Also, there was a problem with the window covers and exterior blind in one of the bedrooms upstairs, and the light was coming into the room from very early morning. We communicated all these issues to the management company but nothing was done about them during our stay. To add insult to injury, after our departure, we were blamed and asked to pay for the repairs of these issues even though we later received an apology from the manager stating that they had made a mistake.
A great deal of the plates and glassware were chipped, dirty or broken. We were never able to lock the main sliding door in the apartment downstairs during our time at the property.
After midnight right before our departure, we were reminded that check out was at 11 am, and we were later asked if we could wait for the cleaning lady who would arrive at 11 am, even though we planned to leave by 10:30 am.
All in all, it was a bad and very disappointing experience, and it turned our time in Porto into a bad family experience. And, quite frankly, an embarrassment for me as I was the one who booked the place for everyone to be together.