This is with a large company that has hundreds of apartments. Ours was newly renovated but some of the renovations weren't quite done perfectly. The sink was separated from the wall and the showers were impossible to use without making a puddle. Overall the apartments are nice and in a great location. Our check in was unfortunate. We were shown our place and noticed it didn't look like the pictures. We were reassured that we were in the correct apartment. We started to unpack and my girlfriend began to shower and we were told we were in the wrong apartment and needed to move.
The gentleman that showed us the apartment was disorganized but great. He felt terrible about the mishap and took plenty of time to tell us about the city and where we needed to tour. Overall it was the experience was ok.