CAUTION READ this before booking. Photos are representative of the actual apartment. That’s where the expectations of a nice unit ended. The positives first: there is private, secure parking under the building. A lift from the garage to all levels is available. Very secure entry was appreciated. A Smart TV with streaming apps was nice. There was a washer only hidden behind a door and had to ask where it was because the door wouldn’t open without getting on a chair and open from the top. Management was quick to respond to texts sent.
Now the issues that the management company has control or influence over. Immediately after entering the kitchen we discovered a major infestation of ants. Management was notified. Then the kitchen door to the patio wouldn’t close. Management notified. Told they knew it wouldn’t close but didn’t have time to fix it and was broken broken by previous guests. We felt this was a safety concern. The kitchen was not clean and food residue was on and behind the cooktop, refrigerator shelves were dirty and floor was sticky. Management notified. Also, missing molding from door frame over master suite. Window curtains didn’t work making it so they couldn’t be open or closed in bedroom and living room. In the master suite the exterior room darkening shades are broken so a lot of street noise and street light across the road was visible. In the en-suite bathroom, there’s significant mold in the grout and rust stains (?) underneath the toilet. Bed was very uncomfortable to sleep on…felt like sleeping on a box spring. Management stated the cleaning team would return the next day but still not a noticeable change.
This apartment has much potential but for us it was a huge disappointment. Apartment should not be available for rent until proper cleaning and all defective items are repaired or replaced. We questioned if it was cleaned to COVID standards as Airbnb recommends.