From the accommodations to the location to the customer service with Old Stone Flat's we received five star treatment from Gabriela and her staff. The superior customer service began long before our arrival. Gabriela was incredibly helpful in offering suggestions for activities during our time in Porto. She recommended Alfredo with Tourvent to help with tours while we were in Porto. Gabriela helped coordinate a fabulous Douro River wine tasting, a walking tour of Porto, and sightseeing trip/transportation to Sintra for the last leg of our vacation. All of these were booked with Tourvent and Alfredo.
Gabriela graciously arranged for our transportation from the airport. Teresa, one of her staff members, met us at the flat. In addition to explaining all the details of the flat, she spent over half an hour acquainting us with Porto sights and restaurants. Teresa was familiar with all the tours we had signed up for and made recommendations of what we might want to see prior to our tours. She was gracious and helpful. It was obvious that she loves her job and sharing the highlights of her city with guest.
The amenities of the flat exceeded our expectations. First, the flat is extremely secure with every precaution taken to insure safety. Our family of five was very comfortable in our cozy beds and futon couch. As pictured in their air bnb listing the flat is extremely well decorated. The picture doesn't accurately relay the quality and attention to detail of the flat's construction.
The location of the flat was also excellent. We were easily able to walk along the river, to the port houses, many excellent restaurants, and the most historic areas of town. One of Teresa's restaurant recommendations stood out. Give Traca (Largo de Sao Domingos, 88) a try. We enjoyed a delicious lunch and dinner there.
We hope to visit Porto again and would definitely book with Old Stone Flats. We would also have Maria arrange additional tours with Alfredo owner of Tourvent.