We rented the apartment for 2 nights and we only communicated with lovelystay Porto and not with Carla. We were very disappointed to find a bug in the bed, dirty towels and hairs all over the apartment (especially in times of covid). When we notified lovelystay they sent a cleaning team the next day but they forgot to clean out the hairs out of fridge even after i sent them pictures of it. The apartment itself is nice with a lot of potential but I would not recommend it because it was not clean at all.