The space itself was great—comfortable and in a good location close/walking distance to everything—shopping, cafes, restaurants, tourist attractions, etc. Unfortunately, my interactions with Jose were not
as great. I never received a welcome/confirmation message from him (nor the 2-3 other people listed as co-hosts, whom we never heard from) when I booked which was unusual but I let it go. I messaged him a little over two weeks before our arrival with a question about early check-in and did not receive a response. I messaged a week later to say that if I did not hear from someone in 24 hrs, I would cancel the reservation. He responded almost immediately. Which tells me he chose to ignore me until it might cost him money. This encapsulated my experience with him—he only responded reactively and not proactively. In response to my question about an early check-in, he told me he couldn’t give me an answer until arrival day. Fine. I then asked why he was unable to answer me when I first sent the message and he gave me a nonsensical answer. No apology was given. On the day of arrival, we had phone connectivity issues and getting an Uber, as well as traffic. As soon as I was able to contact him, he was impatient, saying he needed to leave for a doctors appointment. It was fine because we did not need him to greet us once we had the check-in codes. The AC unit in the living room/bedroom was not working. Jose told me he would have someone come and check/fix it, but he didn’t know when they would be able to come. I thanked him and asked if he could let me know when he knew. He did not clarify that he meant he was not sure of what time they would come, but he wasn’t sure what day they would come. So I was annoyed when I didn’t hear from him the following day, but again, let it go. The following day, we had an issue with the shower (our fault, which he seemed very happy to point out) and Jose arrived to assist when I called. This is when I asked about when someone was coming to look at the AC and why he hadn’t gotten back to me. He said (paraphrasing) “Lady, I don’t answer to you.” Essentially, it seemed that he has no control over when a repairman was available (fine) but to again shirk off communication and NEVER offer an apology is ridiculous. I then asked about the in-unit dryer that was included in the amenities list that we had yet to locate. He simply said “no”. No explanation for error, and again, no apology. Supposedly, the repairman came two days later (we were out) and it was a “blown fan” that couldn’t/wouldn’t be fixed anytime before our departure. We chose this listening because of the great reviews and how well past guests spoke of Jose, an Airbnb super host, no less. I am truly baffled by how different our treatment was from what others described.