Sofia was great with communication and responding to my questions very quickly and thoroughly. We didn't get to interact with her personally but she made us feel like she was always available whenever we needed anything. The place was very clean and spacious and the complimentary port was a great touch! Location wise this place is amazing, just being a short walk from mercado bolhao and other central sights! It's also very near a Hertz where we rented a car from. Couldn't ask for more !