I wasn’t happy with their initial correspondence with me. Instead of sending me a simple 1 sentence answer that made sense, they sent me links to websites. I’ve also asked them to be more clear about what services they provide so their guests can make informed decisions about whether to stay with them or not. And please don’t make a rule for one guest when a previous guest did not have this rule and reviewed you favourably for it. I was only in town for a day and a half and the first part of my arrival to Porto was ruined. Disappointing experience. 5 stars are earned, not solicited.