The check-in and check-out processes were very easy. The whole experience was very user-friendly - even though we haven't met Ricardo, we didn't need to, Ricardo messaged (through WhatsApp) before we arrive, a few times during the stay to make sure everything was going alright and just before we departed.
The apartment is fantastic, very clean, and stylish. All the essentials mentioned on the page are present. We were very impressed with the variety of cutlery and dishes provided. The air conditioner was a blessing as Porto was very hot during our stay. There were also some little things like a packet of biscuits and coffee capsules that were little touches that made a difference.
There is also a little book in the flat where you can write a review and see other guests' reviews and it is very nice to see.
The apartment is in Vila Nova de Gaia, 5 minutes walking away from the Luis I bridge after which you are in Porto and ready to explore. It was a very nice stay for me and my boyfriend.