Elsa and rubina are super fast on responding to our messages. We had concerns around flying in late to Porto and not being able to check in but they were responding to our messages right away. I let them know when we landed and also when we had trouble getting into the building. The location is prime! You get immediate access to the main intersections- and if you arrive late, there’s a macdonalds right around the corner for a late dinner. Also keep in mind that first floor still requires going up a flight of stairs. Thanks again Elsa & Rubina !