We met Bruno, Carlos' brother first. We were able to leave our luggage early and go explore while he cleaned from the prior guests. When we arrived back to the flat at 3, our luggage was already inside the flat, which is on the 3rd floor. Thank you Bruno. The flat was spotless and very comfortable for our needs for four days in Porto. Carlos came up to deliver our wifi sign in info because without wifi I could not get on What's app to retrieve it. Gave recommendations as needed for restaurants in the area and we enjoyed every minute of our four day stay. Obrigado!