Beautiful, spotlessly clean place to stay in a great part of Porto. Check in was smooth, Pietro gave us a very extensive and detailed welcome with useful tips and recommendations for our stay. The only time I needed to call Reception/Support to ask a question, the answer was immediate, polite and effective. My only concern is that the door leading to the street at the bottom of the building sometimes is locked by the neighbours and if you follow's Helena's team on checkout (to leave the keys on the table and close the door behind you) you would be trapped behind the main door without access to your keys (as you left them in the flat ) and you would need someone to come and unlock the door for you (which I read in one review happened). This might be something to consider when checking out instructions are given to hosts so they make sure the street door is open before closing the door of the flat behind them with the keys inside! Other than that, beautiful, super comfortable place with hotel-level beds (amazing linen!) and modern design inside an amazing tiled building. Loved it.