First of all to the positive aspect of the flat, the flat is just like advertised on the pictures on Airbnb. It is definitely spacious for a couple and has a kitchen that is fully furnished with a balcony where you can appreciate beautiful views over Porto. In terms of location, although it is definitely very centrally located being only a few minutes walk from the train station, it is not exactly situated in a street where you feel safe walking alone in the darkness. Beggars and dealers are located 24/7 in front of the building. However, the biggest drawback by far for us was definitely the lacking communication by Ana. Before our actual trip to Porto, reminders had to be sent to receive answers to questions we had concerning the apartment. This got even worse during the trip. We obviously appreciated the flexibility when we were given the possibility to drop our bags off before the official check-in time, at 1.30 pm. Nonetheless, we found it surprising that when we entered the flat at that time, the beds were freshly made, the towels clean and folded neatly but the surfaces were dusty, the floor had not been hoovered, food leftovers were present in the fridge and plenty of stains visible on the sofa. We pointed out to Ana that we would be leaving the flat until the official check-in time as we did not believe that the cleaning lady had finished. No reply. Once we returned to the flat a few hours later, no action had been taken. We sent pictures of the dirty flat and expressed our frustration to Ana at around 4.30 pm through Airbnb. No reply. At 6.30 pm we are being told by Ana that she had not received our message as she does not always have access to Airbnb on a Sunday, the official means of communication that should be used by the guest and the host. The cleanliness issues were rectified on the following day. We paid in total just under 1000 EUR for a 5 night stay and assumed that an immaculate flat would be the standard. We found it reasonable, as a gesture of goodwill by the property, to grant us at least the cancellation of the cleaning fee (30 EUR, 3% of the total price) which we requested to Ana. No reply as usual. Everything at this property would have been totally fine if the communication had not been appalling.