The apartment is lovely, and in a great location. Unfortunately gaining access was an issue. The instructions state that you will be sent access instructions 48 hours prior to your booking. We got access instructions literally 5 mins before 3.00pm on the day of booking and this was after numerous calls and emails. Upon entry to the apartment the heating was turned off so it was cold, and there are no instructions regarding how to operate the heating, we managed to get it working after about 45 minutes. The door to the apartment has a key pad where you have to punch in a number, we reported that the key pad was faulty but nobody changed it. After dinner on the first night of arrival we could not get into the apartment as (reported earlier) the key pad is faulty. After many attempts we called for assistance and was given a new number, which worked eventually. All in all, its lovely apartment let down by some easily rectifiable issues from the management team.