I don’t want to be rude and 2 stars might be honestly rude but my review needs to be honest to anyone who is looking for a place in Porto.
So I will give 3 star as I am happy to credit the management (who is managing the host’s peppery) for their timely communication after some issues are not being resolved by them including the owner.
3 major issues -
1) the oven is not working and we did call the management office but unfortunately they were unable to resolve and did not offer anything. We had to throw out frozen pizza and etc and had to look for a restaurant who could deliver budgeted food for the family at night (we could not go out as we had a baby). It cost us more than euro30 and after requesting some refunds, the host only refunded euro 18 without saying anything. It was not really pleasant.
2) Ants came in from kitchen window to the whole counter. The management office apologized only without doing anything.
3) the shower door was not closed properly and thus every time we showered, water was leaked to outside so we had to clean up every time. We messaged them quickly but they did not resolve it quickly or at least on a timely basis.
A few more but I only credit them for responding on time for 3 stars.
I was an experienced airbnb host and I was trained how to satisfy or resolve the issues guests might have so I was only disappointed by how the host took care of (the management office said everything has to be go to her).
So I will recommend this place ONLY if these above issues are resolved AND the host is truly concerning about guests’ comfort.