Eugenia checked us in and was super friendly and helpful! I love the people in Portugal! We had just arrived in Portugal and it was a great way to start the trip. She offered us a glass of port wine and spent a long time explaining to us all of the things to see and eat in Porto. Throughout the stay she stayed extremely helpful by answering any little questions I had about the city or where to buy certain things. The place was nice and clean and had everything we needed (even a towel warmer!). Only thing that might be an issue is that they do not have AC. It didn't affect us too much because it wasn't that warm yet but might be something to consider if you're coming at a very hot time.