The apartment is in the most amazing location with breathtaking views. Its super spacious but best for only 2 people and not 4 as the sofabed is pretty uncomfortable.
Before check-in you receive the standard notice telling you how everything works. There's was mention of a tax we needed to pay so we called as we didn't understand there was hidden costs. The person on the phone, "Nelson" said oh that's a generic response we send out and was meant only for our booking.com users, you can ignore it. It was all very impersonal. We also asked in response messages before calling about parking in the area before arrival and you just get another generic response back with no mention of your question you needed answered.
On check-in you download an app which has what's app numbers for issues/emergency / difficulties. We messaged the number as our wine bottle opener was completed unusable and we never received a response. Nor could we drink the complimentary wine. We did however receive a bottle when we had to return to the Checkin point to report it in person.