Our stay was terrible at this Airbnb. Our communication with the host prior to us even arriving was shocking. The description said there would be a balcony and there was no balcony. No one responded to us to let us know this either. Upon arrival we struggled to get in touch with the host and then they eventually answered their phone after waiting on the street. When we entered the apartment we asked if more pillows were and option and the man said he would drop some off the next day - they never arrived! We then emailed and messaged the host regarding our WiFi a fairly basic requirement at any accomodation. After messaging four times, someone eventually said they would send someone to fix it. No one came and the internet never worked. In addition, the flat is very loud, as it faces a very busy street, even at night. Not to mention, the coffee machine was broken, but still came with two capsules. When we had showers each day only 1 person’s was hot, which is absolutely ridiculous given this apartment can actually sleep 3 people. When we complained about this they emailed back and said yes the apartment has limited hot water with no solution to help us resolve this, and gave us no knowledge prior that this was the case. We also were staying three nights and would have expected our towels to be changed in this time. When we asked about having new towels they told us they would be €20 to change these (bearing in mind that we could have go to the shop down the road and purchased towels for less than this). We will be taking these complaints further with Airbnb as this is not acceptable and we were really disappointed with the way we were treated. Not to mention, not sure if this is actually a legit accommodation provider....