Carlos was responsive to our communication and he responds quickly by text. There were 3 items that was listed in the amenities that wasn’t available. The first one is the elevator. There was an elevator but I had to climb 20 steps first before I can get to the elevator. By then I was already on my floor. I am disabled. There was no microwave. We notified early on but we never received a replacement. We were there for 22 days. The television was a tiny 19” flatscreen that had 8 channeols, all in Portuguese. It also uses rabbit ears for reception. Wasn’t able to watch it. Carlos made 3 insistent requests to allow the owner access to the apartment to “fix” the microwave although it wasn’t there. This was to happen on the day before we leave as this was the owner’s availability on his agenda. We explained the inconvenience and the lack of benefit of that for us. Since he was insistent, I tried to negotiate a discount which covers the amenities we didn’t get as well. They turned that down flat. We left with the impression that customer satisfaction is not well understood there.