The check-in process was smooth and the house was clean and nice. However, on our last day, the code for the building was changed and we were told that they moved us to another flat without any reason. We got into the new flat but the light was on and there were bags inside which did not belong to us. We immediately got out of the flat and contacted the owner. She said there has been a mistake and we were still on the same flat. She re-activated the code for our flat and we were able to get in. The communication with the owner was easy and everything resolved quickly after we contacted her, but the whole situation was a security breach as they let us in to some other people’s flat - it could be some strangers getting into our flat as well.
Also, the safe in the flat was not working and we had our passports and other important belongings inside. Although the owner tried to help and gave a simply apology after we notified her, it was an unacceptable mistake.