We had an issue with this property. We paid for extra sheets which I even reminded them about and they still forgot to leave in the apartment. Then had to wait many hours for them without clear communication from their end.
When they delivered them they were too small for the couch bed. They were bad at communicating and fixing the problem. The fact that we had to pay when it was their mistake was another big issue. Overall would rate the customer service as sub standard and think they can do much better. The apartment otherwise was okay, nothing special. A lot of noise from the hallway and light comes in the room. Have stayed in better.