Miguel and Joao are both friendly, very efficient, welcoming and helpful.
The flat is on the 1st floor on a busy street but windows are equipped with outstanding double-glazing system and we did not suffer from noises from the street.
The location is excellent; extremely close to the main pedestrian street but just outside tourist buzz, with very good local restaurants next door and a good bakery with terrace at the end of Rue Formosa on Padrao Square.
We have been offered Nespresso capsules and a small bottle of wine and two small bottles of water, a nice idea!
All in all, a very good experience we recommend.
If we come back to Porto, we'll book again with them.