This is a review of two halves. The house is beautiful and in a lovely location. The pre arrival comms had been ok and we arrived in a taxi where the lovely greeter Pedro met us. I have to give a special shout out to Pedro as he was so helpful and even when things went wrong and it was out of his control, he stayed in touch with us. Day 1 everything fine, comfy beds, hot showers. Day 2 no hot water. Spent ages trying to liaise with the GuestReady host, Irene (who is not a lady called Irene as you would expect, but a host of agents). Fault temporarily resolved but we all had to have cold showers. Day 3 no hot water and a flood spewing out of the boiler cupboard. Many more calls and messages. GuestReadywere absolutely useless and I will never use them again. We were advised we could not stay in the house as it was too risky/unsafe but they could not offer us a suitable alternative. Air BnB stepped in and were fabulous. Got a full 5 day refund immediately and a decent credit. TY