Our stay in this apartment was the worst experience we had in Airbnb so far. Our booking was made for 3 people and upon arrival we checked that the third bed (sofa bed) was not ready, and we couldn't find any spare sheets or towels. After contacting GuestReady and letting them know about this, they ensure us that everything was going to be fixed asap. However this did not happen, at all. After contacting them several times again, they ignored the issue and never sent anybody. The third person had no way to sleep for the two nights booked. Worse than the issue itself, that could be easily fixed, was the lack of professionalism and attention to our problem. The careless attitude of GuestReady was totally unacceptable. It is truly alarming that something so easy to fix, as bringing sheets and towels to the apartment after we communicate the issue, was so difficult for GuestReady. It is sad to say that I would not recommend booking this apartment or any other hosted by this company.