Luis was great. He kept in contact, for me personally a bit too much but I can understand how other people might like that attention.
We needed an iron. We didn't have one, he got us one.
However, a few things to note that would only cost a few euro to put in would make a HUGE difference:
1) Coffee: we brought coffee but it was a capsule machine so we had no coffee....to leave a couple of capsules would have been nice.
2) A scrubber and cloth to clean- what we had was only fit for the bin.
3) A hand towel for the toilet
4) A bit more toilet paper
5) Oil, salt, pepper, sugar
6) Frying pans that fry and oven dishes that don't break
These are very small cheap details that make a big difference. We have stayed in the city before. We stayed in an entire house in Porto for less with a lot lot more.
The BIGGEST issue is that it is NOT an entire house. It is a house divided into TWO living spaces. This wasnt an issue the first night but it ruined our trip the second night. The guests above partied and we didnt sleep and had to cut our trip short since we had no energy for anything the following day. Luis refunded that night and offered solutions-late night checkout, and extra nights stay (we couldnt) but it wouldnt have been an issue if we had had an entire house as we understood in the advertsing.