When we arrived around 17:00, the place was still dirty from the previous guests. We called them and they said that we should go out for a walk and they would clean it in the meantime. When we got back the place was clean and they had left a wine bottle for us which was a nice gesture. Since we picked up the keys at their office, they could have informed us that the place was not ready as well as we arrived at 17, which is not particularly early. We only stayed one night and other than this we had no further problems.
The apartment is as shown on the pictures.