Unfortunately we did not have an opportunity to meet Silvia or André. Nevertheless, Silvia was easily reachable via email and the check in went very smoothly and she offered great advice several times during our stay. The apartment is centrally located and as others have commented better than depicted in the photos. It is worth noting that the apartment has been tastefully restored to a high quality standard. We enjoyed our stay very much. I will say that the street noise is more of an issue than I would have surmised from prior reviews. The apartment is located very centrally and street life is part of the scene. So it is what it is. That said all of the windows are double glazed and all you need to do is close them during noisy periods and issue resolved! All in all you can't beat the quality of the apartment or its location. We were very happy there and would definitely stay again.