Helena was very pleasant and informative. We arrived on an unseasonably cold day and although we were a little cold for the first night, Helena brought a portable heater for us the next day. The heating in the aircon unit wasn't quite enough to beat the cold. The location is perfect and the area is full of good places to eat and drink. You MUST order the 'sandwich de pernil con queso' from the café on the corner downstairs. I also recommend the meat soup. mmmm. The apartment was comfortable, there were ample towels and bedding and the kitchen was fine. I recommend this and would go back given the opportunity. Oporto is charming and we will be going back.