Informed Raquel of our arrival time and she received us at the door. She was very welcoming. The place is cozy and is like the pictures are. Location is great, near the cathedral, the upper portion of the Luis Bridge, and Sao Bento train station. The hosts have also put up a map with some food recommendations and supermarket locations. Did not require the washer, but it appears to be in a storage cabinet and might not be working. We were a family of four adults and found the place a little bit tight (maybe because we have many luggages) but otherwise a wonderful stay! Would gladly stay again if I return.