There were good and bad points regarding our stay of almost 5 weeks in the apartment. The good points first. The apartment itself is very nice. Clean and modern with lovely wooden flooring. It is one of two apartments above a camping shop. It is spacious with three bedrooms, all facing the road (with associated traffic noise). There are 2.5 bathrooms. The living/dining room and the kitchen are at the rear of the building and overlook the yards/gardens of surrounding homes. We loved the neighbourhood. It is NOT in the centre of town, but is close to a Metro station and buses run up the street in front of the apartment. The neighbourhood has several small grocery shops, butchers shops, a fish mongers shop, and cafes. There is a nice supermarket only a 5-minute walk away. And the larger shopping area of Boavista is a 10-15 minute walk away. We enjoyed buying our fruit and vegetables from the small shops and we enjoyed the neighbourhood feel of the area. Communication from Paulo, prior to our visit, was excellent. Now the bad points. At $4,000 for almost 5 weeks, the apartment is on the expensive side. We were aware of that when we rented but, as we were booking late, most of the less expensive apartments were already booked. But, for $4,000, we expected the service to match the price. Unfortunately, it did not. Our check-in was rushed. There was no binder of information to assist renters - just a single sheet of paper with wifi instructions, etc. We asked to be shown where the apartment is located on a map and our concierge had to telephone someone to find out! There was a binder that contained manufacturers instructions for the various electrical appliances. The kitchen only has a 3-burner stove top (induction) and no oven. We soon realised that there was a problem with the stove top. Whilst each burner would work independently, it was impossible to use two or three together. This was reported promptly to the concierge service and a couple of days later someone visited and said that they would have the stove top replaced. Unfortunately, that was the end of the assistance that we received concerning the stove. It was never repaired, despite follow up messages reminding them of the problem. In fact, it later became apparent that the electrical wiring to the kitchen must be faulty, because the toaster wouldn't work either, if the stove top was running at the same time. So, for a month, we had to juggle pots on the stove to cook a meal with only one working burner! Similarly, during our stay one of the windows became stuck in the closed position.. That was promptly reported and a lady paid a brief visit, promising to have it taken care of. Again, that was the last we heard from them and it was not repaired during our stay. Were it not for the poor service that we received from the concierge...