Joana greeted us at the door when we arrived. It was very easy to communicate with her ahead of time. She showed us the apartment, and gave us suggestions about what to see and do in Porto. She is a local, and so knows exactly what is going on. She also speaks very good English. She had the apartment stocked with everything we needed including coffee and oranges! The apartment was as nice as the pictures look. The place is super cozy and has a cool vibe. Location could not be better for getting out and exploring the city. The views from the window were so cool, and made us feel like we were part of the neighborhood. The bakery downstairs and next door had really good Pastel de Nata and other pastries. I highly recommend staying here. When I come back to Porto, I know who to contact!