This place looks very good and is situated in a very central area of porto, right by the river. It has everything you might ask for in short stay. or so we thought. I'm going to bulletpoint everything that went/was wrong with this flat to save us all some time.
- there was no welcoming pack like it was advertised.
- not clean at all, specially now, when everything is supposed to be clean and sterilised. (There were hairs in between the sheets and on the floors, and dust everywhere).
- not enough towels/sheets and the ones we got had yellow stains all over.
- I'm assuming we got the same detergent and sponge from the last visit, because the sponge had clearly been used before.
- one of the windows did not open.
- we were robbed possessions that were worth almost 3k from inside a locked flat.
the police came over and said it was impossible to have been done without a key because it is a very secured door and there were so signs of force by the door.
I called the host the same night that it had happened and he said that we could be relocated the day after.
After the police being there and us just trying to solve the situation by ourselves we tried to call Porto concierge to arrange a solution together, but the communication was terrible and we were left in that flat for 3 days after the robbery had happened. In the meanwhile a man named Vitor came by the flat to check what was stolen from the flat itself, which had only been the tv, and what he told us was "don't you know that this is a very ghetto part of porto and that people are very easily robbed here". After that he left without even offering to bring us a new tv while he knew very well that we had been stolen every electronic device we had on us and we had to stay home for 2 whole days because we were in the middle of a national lockdown weekend.
The fact they came 3 days later to change the locks when they clearly had time to do so before is what makes me angry, how can you not be communicative and not care at all about the people you're hosting after they had just been robbed in your own property. * WITH A KEY * let's not forget.
- another thing is a friend of mine, who was also staying in porto at the time, rented another flat from the same company, Porto concierge, through Airbnb and had the same problems with cleanliness and was also missing some kitchen supplies. The thing is, they were sorted and answered way quicker than us, which makes me think that there was some kind of discrimination because they were English and we were Portuguese. Either way, they came on the first day to clean the place but stopped answering them as well over the course of their stay.
- the hosts/company are incredibly not hospitle, and the whole company is a ball of discrimination and incompetence.
This has been an extremely disappointing experience, I would advise you stay away from this company.
Thank you