The apartment itself is in an amazing location and has beautiful views. It’s very accessible to all touristic places and San bento station
Communication: we were appalled by the lack of responses from the host for some of our questions and concerns. After booking we asked multiple times about parking situation, assistance in selecting the location for key pick. None of it was answered.
During our stay we noticed that the bathroom shower was not draining well and the heaters in the apartment were not working. We contacted them and there was no response. No one came to fix the heater or the shower.
Cleanliness: it looked like it has been a while since the apartment was occupied/cleaned. There was dust on the need and shelves. This was beer shocking as due to covid we were under the impression that the hosts will pay specific attention to cleaning.
Issues with the apartment: as mentioned above we noticed many issues with the shower and heater. To add to this, there was a serious lack of amenities. Ex: we were 2 adults and given only 2 towels for a one week stay. There was no extra towels or hand towels that was provided. No towels even in the kitchen! 2 rolls of toilet paper was provided, no paper towels for kitchen for clean up.
All in all, I wouldn’t wanted to stay here again as we were inconvenienced by a lot of things.
TLDR: amazing location, no response from host and apartment not clean. Take your money elsewhere