I was worried at first bc there seemed to be an issue arranging my check in. But it all worked out. They very kindly let me check in early after my long bus ride and the apt was nice and clean. Looked just like it did in the pictures. Special thanks to Rui who was such a gentleman and carried both of my super heavy suitcases up the stairs for me. The only issues I had was that the balcony was unusable because there was really gross black dirt all over more than half of it. And the bedroom door was off the hinge at the top and almost fell on me bc I was not told about it. The apartment is lovely but priced slightly too high... so for what I paid...that should have been fixed before. I dont like a bunch of people in the apt once I check in bc I travel alone so I just didnt complain and didnt use those things. I also think it should be made very clear where the garbage is. I asked and was told in front of the building but I didnt see it and I dont think after paying that amount of money that I should have to wander around the streets with bags of garbage. Just my thoughts. But overall this is a wonderful place to stay. In my opinion the staff really did try to help however they could. The other amazing thing is the location. FABULOUS! I miss that neighborhood already!