Communication is poor unless they want something from you.
There was a problem with washing machine. We stayed in 4 times so various workmen could access the flat to fix the problem. We were not offered any compensation or a refund for having to use a laundromat. After 1 wk we were given the opportunity to move.
I had to constantly send WhatsApp messages to find out what was going on. However, when they wanted me to video the electric meter they answered my messages within seconds.
They did deal with neighbour issues promptly.