The host failed to contact us until hours after the check-in. I was afraid we wouldn't get a response at all, so I made reservations for a new place after the host failed to contact us by check in time. He still charged us for the night, even though we didn't step foot in the place. I would have been fine if we got our refund, but to charge us when the lack of communication was on his end, really sent me in the wrong direction. Very unhelpful in resolving the matter as well. First bad review I've had to write.