We were welcomed by Nuno's father when we arrived. Carlos was very friendly and helpful. Nuno always responded quickly to any message I sent. The flat was perfect for us (4 people): exactly as described, clean, nicely decorated, with all the necessary things. The location also was perfect, even better than I thought before coming. It's a few meters from bus/tram stops and right next to the best attraction of the city, the clerigos tower. There are restaurants and wine bars all around the flat, and a grocery shop very close (2 minutes walk).