Very frustrating service.
We have agreed of meeting around 15:15, but at the time I didn’t have instructions how to get the place.
At the time we came to the place, host wasn’t on site. In 30 mins waiting under the door (!) they wrote me, that I don’t have a confirmed reservation. Of course I had one. Only in some minutes later they found out that the reservation is proofed and sent me instructions how to get to the apartment. So we checked -in one hour later than we had to.
At the same time on the first floor of the place we saw a family waiting for their room to be ready for a check-in. They told us that hosts mixed up reservations and gave us their room.
I have texted hosts and asked for a check-out one hour later, but nobody answered me.
On the next morning at 11:00 I already had somebody knocking at my door and asking me to check-out.
It’s my first (and hopefully the last) negative experience with hosts in Portugal.