Communication with Rui before our arrival was very easy via email and what's app. Susana met us at the apartment and she was very friendly and helpful. The flat itself was a bit disappointing, not as nice as it looked in the photos and not as clean. Towels & sheets were clean, but the bathroom and kitchen were a little grimey. The toilet seat and shower holder were also broken.
It was very hot when we were there and we were not supplied with fans, making it very difficult to sleep. With the windows open, there was a lot of traffic noise. One bedroom only had a very small window so it was incredibly hot in there. The location of the flat is fine, although the nearest metro is a 10-15 walk away.