Flat is nice with a great view. However, checkin was a nightmare - they wanted me to pick up the keys from an office almost an hour away from the flat. I messaged them multiple times to rearrange, but got no reply. In the end I had to call their head office several times to sort out a more sensible arrangement - had to collect the keys from a closer office. There was no help or advice offered, just a pair of keys and a "go away" vibe. Poor service.