This was our second apartment managed by Caroline and her team, an easy decision given how helpful they were. The team was extremely helpful, despite it being the Christmas season. We found apartments to be very cold in Portugal in general, just by the sheer fact that houses are not built to withstand this year's particularly cold winter. But Caroline and Luis came to our rescue with extra heaters right away. For this particular apartment, it was great that there were ACs, not to mention the functional and stylish space.