Tomas was great with communication and resolved issues quickly. My schedule changed and I arrived a few hours earlier than I expected and Tomas ensured the loft was cleaned and ready for me.

During my stay there was a power outage each day and Tomas was quick to explain the reason for it (overload in the building tripping circuit breaker), how to resolve it, and what he was doing to make sure future guests wouldn't have the same experience.