The location of the apartment is wonderful. Close to São Bento and a short walk to the Ribeira and Clerigos. Parking is available on the street and there is a parkade right next door. The welcome centre has moved recently and the email that was last sent did not reflect that change:(. The new location is very close by. The hot water tank was not operating and we got no response from our various messages until we contacted AirBnB. It was fixed through a phone call so that was good but that was not until the next day. The elevator was not working during our entire stay. Otherwise the apartment was clean and had everything we needed for our stay.