The accommodation is nicely decorated, a bit like a museum of the sixties. It is very well located in the historic centre of Porto.
We had initially booked in August, and did not bother the fact that no heating was provided. We had to postpone our trip because of travel restrictions due to the pandemic. We finally came for Christmas. At this time, the house was very cold inside. There were 3 portable radiators that proved to be sufficient.
Then Cristina said that they had ordered a heating that would be delivered while we were there. She was constantly insisting that the electricity in Portugal is the most expensive in Europe (which is wrong).
Joaquim (her husband) came while we were not in to remove the portable radiators by new ones (also portable) that cannot be controlled manually, but only by remote programming. He texted me that he had programmed the radiators to operate under economy mode (18 degrees) from 7:00 p.m. until 11:00 p.m., and would be off the rest of the time.
Although Portugal is a rather warm country, by the end of December the house was pretty cold when not heated.
I rang Cristina to ask for a modification of the programming. She completely lost her temper and started shouting at me for about five minutes.
I did not appreciate that
1) They pretended to have installed new radiators to please me, when it was only to control the use of the heating
2) They were adamant that I had booked knowingly the accommodation without heating, when the initial booking was in August -not the same temperature conditions-
3) Cristina was extremely aggressive in her communication, both oral and written
Finally, I could negotiate a change in the programming with Joaquim, with whom I had a smoother communication. But still, the heating hours remained very restricted and as a result the house was not always comfortable.