Very disappointed in Host Wise and in fact this was the worst apartment/home rental we’ve ever experienced. I will detail out the issues so you can judge for yourself if you’d like to stay with them or utilize a different host.
-The host pestered us multiple times regarding the exact check-in time. This was particularly odd because the flat had a self-check in process with a key in a lock box. The day prior to checking in they again asked us about the time when we were driving North and were unsure if and for how long we’d stop. If the unit is available at a given time, I am not clear why they needed to know the precise time of our check-in.
-We had to ask for each piece of information that we needed. As a professional host I’d expect an e-mail with all relevant information but it took several communications with very specific and repeated questions to get what we needed, in particular the parking garage information and space number. The apartment security was actually more helpful than the host.
-We booked this apartment for a family of 8 with 6 of those being adults. The unit only had 4 glasses to use and a few more coffee mugs. When we messaged the host to ask if there were more available we were told no others complained about this. We had to drink champagne out of coffee mugs because there were no glasses or wine glasses there.
-There was a broken wine opener with no screw in the drawer. When we asked if one could be provided, we were told there was one there. I sent a photo of the broken opener and got no response. We had to go out and buy our own.
-There were filthy dirty plates & bowls in the cupboards. We had to wash all dishes prior to using them to be sure they were clean.
-The unit we rented was listed as a “luxury” flat but it was anything but. The linens were pilling and rough, the pillows were hard as rocks and only 1 per bed with two twins having no pillows at all, the towels were SO THIN and the mattresses were very hard (my MIL said they must be prison mattresses).
-The only bathroom upstairs where all 4 bedrooms were didn’t lock or even properly shut. The shower and sink drains were both clogged & you had to stand in water as you showered.
-The downstairs shower didn’t properly seal so water went all over the bathroom when someone used it. There were no extra towels to soak up water so it was very unpleasant.
-There was broken glass on one of the balconies and a shard on one of the rugs upstairs. Unfortunately this ended up lodging itself in my 7-year olds toe and causing quite a fit with a good amount of bleeding.
Overall this host was very unhelpful and unit was in a poor state. To contrast that we stayed in Lisbon just prior and had an amazing experience with a professional host that had an extremely clean unit, brought up additional coffee pods when we ran out, left a couple wine bottles for us when we arrived and checked on us via e-mail a couple times to make sure we were taken care of. Skip Host Wise & find another that will take better care of you!!