Ana was very helpful from the beginning. She is a lovely person and she takes care of everything from the beginning. The hospitality that she provides is pretty remarkable. The room that I was in was clean and exactly like it was described. I was there for a conference and the location of the house is great. It is a 5 minute walk to Casa da Musica and 8 minutes to the metro station. If you want to take a cab, 6 euros is all you need to go to Aliados (downtown). I recommend this place for anybody who wants to have a warm welcome in Porto and to have a real-life experience. Ana did more than I asked for, and I really appreciate it.