When we arrived, we did not have the lockbox code. We had to remind the team to send it, and we got it a little after our check-in time.
The mattress was very filthy. It had stones and a bill from a previous guest between the protection and mattress.
Besides that, the protection had red wine stains on it and was made of plastic, which resulted in a bad smell from the blankets.
As it was very cold, the GuestReady team gave us a properly working heater, which we could not use because the electricity shuts down when using any other electric devices besides it.
When we requested to check out early and a refund for the remaining days, the GuestReady team decided to ignore us.
However, the Airbnb support team helped us, and we were finally ready to check out and go to a nice hotel.