A very negative and stressful experience at the end of our trip. I had forgotten some jewelry that holds high sentimental value and found the host unhelpful with coordinating its return. The host communicated poorly and told us email glitches with the Airbnb site was not his problem. At one point he called me an idiot when I called him to arrange for a courier. The Airbnb customer support is nothing more than a website with articles and there is no way for customers to contact anyone directly for help
We had excellent experiences in Rome and Lisbon with our Airbnb apartments and this has been a terrible ending to a 5 week trip. We are crossing our fingers we can recover our property but the communication and disorganization up till now with this property has us very worried. We seem to have lost contact with an Airbnb case manager who was supposed to assist with the problem. Apparently the email has expired and there is no way to contact an Airbnb representative for help through the website.
Shelley and Mark - Victoria Canada