Nice apartment, okay location (central location although too touristy and noisy street), appealing host behaviour.
Una apartments attempted to charge us 108 euros for food and drink consumed during our stay which was left in the accommodation.
We consumed these food and drinks under the assumption that it was courtesy from the apartment or left by previous guests as they did not include a printed menu, handbook neither told us about it in their confirmation email or house rules.
When we confronted the hosts, they replied saying they left QR codes on the fridge and a printed menu. There was NOT a printed menu on site. If there was one we would not have consumed the items as they were all ridiculously overpriced (i.e 2,50 for a small can of coke (under 33cl)
I refused to pay as I felt I was treated unfairly and tricked. I’m not a liar, my friends and I are honest and caring people.When I tried to get to an agreement, they threaten us with legal action.
When we finally agreed to pay, they chased me as if I was a thief when there was a clear failure in their behalf as they didn’t communicate properly.
I have never bothered to raise this type of complains, I’m neither a keyboard warrior but I’m incredibly disappointed.
Luckily the Airbnb team helped us to get our money back.