Rui and his family made our (4 adults) stay in Porto/Vila Nova de Gaia great and comfortable. First of all communication was easy. As I don't speak portugees it was great to be able to communicate in english. Rui welcomed us at the metro stop the first day (easy acces from airport). He showed us the appartment and took the time to give some great tips for sightseeing, restaurants and shopping, using a map. The appartment is located on a quiet, but central location. It is a clean, spacious, well equipped and safe appartement. We could reach Rui and his family 24/7by phone if we had questions or problems. It made us feel really welcome and almost like family. I really recommend this appartment.