This place is managed by a third party, which seems to manage many other properties. We never communicated directly with the owner. The check in went badly: we went to collect the keys from a collection point. We got there 1hr before the check-in but as there was only one envelope and nobody there to ask we collect the keys thinking it was ours. It turned up it wasn't! We contacted the managing agency GuestReady and spoke to a different person every time. They eventually confirmed we had the wrong keys and we had to go back to the collection point to swap the keys where, by then, there were 20 envelopes with keys! So make sure you don't arrive a minute earlier before the official check-in time. We didn't meet anyone in person and the contact with the agency was impersonal. For some people this may not be an issue, but I like the idea of bnb being a guest and host exchange and communicating with one single person. Overall, the flat was nice and in a great location. The kitchen could have been better equipped.