The place itself is a beautiful studio flat in a good location within walking distance of Porto centre, but with a few major practical flaws and terrible customer service.
Firstly, the customer service issue. The check in time listed when we rented the place was 3pm (they have now changed it to 4pm). They have an office in the centre of Porto and we spoke to their staff on the phone first and then went there as they kept stating that check in was t 4pm. They initially told us at 12.05 on the phone that the apartment was being cleaned (it clearly was not true) and we were not able to get in there until 16.35 as the cleaner did not finish until then. When we asked for a late check out or compensation fort the late check in, we were told they would look into this (whilst they continued to maintain that check in was at 4 despite us showing them the Airbnb agreement stating otherwise) and we never heard back from them.
The flat itself is beautiful, large and very nicely decorated but:
•	They only provide two bath towels for two people! If you ask for more towels (just the two more in our case) they charge an additional fee. All other Airbnb places where we stayed (that is several) provided at least 4 towels free of charge.
•	They only provide two pillow cases for four pillows! That is the most ridiculous thing ever heard and they ask for money to provide two additional pillow cases.
•	The balcony has one old door and window which leak a lot noise and at night it can be quite annoying if cars are driving by etc.
•	The bathroom has no windows and no extractor fan and it is the 1st room as one enters the flat. So, if two people use it for ‘something smelly’ then good luck as the smell will then go into the rest of the flat, same if two people take a shower the steam will get into the flat.
If the appalling customer service and the few practical flaws listed were all addressed, this could be an amazing place. Hoverer, as it stands it is definitely not.