It’s a big and old house, the electricity was not sufficient for using all the equipments, eg heaters and washing machine. The heaters were not strong enough to keep us warm during the freezing days and the power went off a couple of times during a night! The concierge couldn’t give us immediate support but connected us to a technician through WhatsApp. We fixed the problem ourselves at the end but we requested to Airbnb to transfer to another apartment for the rest of the days after a sleepless night. The beddings were not clean enough - we could see and smell it! We were also told that daily supply like toilet paper, shower gel, detergent would only be provided for the first night which was kind of mean. The girl who greeted us tried to give us a good services, addressed our needs and stayed until the technician and cleaning team came, just the problems are with the hardwares and the team didn’t show the best team work to deliver the best services standard.