Carla is very welcoming and thoughtful. She introduced us the main spots of Porto. The room is comfortable and the common area is cozy and clean. We can use the kitchen area and there were breakfast provided. On the next day when we were planning to visit the wine port Sandeman, it is fully booked so I asked Carla about what she recommended and she responded very quickly so we found another wine port to go. After check-out, because our flight time Carla helped us to pick up our luggage later, that is nice! Thank you I really enjoy the time in Porto.