This is a nice apartment in a good location but was still our first disappointment with an airbnb.
Check-in was the first problem. Two messages the day of check-in were unanswered, finally we phoned and were told we would be met at 4 p.m. No-one came, so phoned again, and were told there in 5 minutes. Still no-one came but then an assistant called to say there in 5 minutes. It was much longer than that. We wound up waiting outside the door for almost an hour unable to go anywhere because we were supposedly going to be met right away.
The second problem was when we were finally in it was obvious the place hadn't been cleaned since the last guests. Used towels were on the bathroom floor and beds had not been made; the cleaners arrived relatively quickly but this was still inconvenient.
On top of that were a number of smaller annoyances that added up. The assistant told us the heating radiators worked but they didn't. There were air conditioning units that we could use for heat but not in all rooms and they were hard to operate and to have even heat. The standing lamp shown in the living room photo in the ad was without a bulb and its broken cord was wrapped around it. The filter coffee maker was missing a carafe and the pods supplied didn't fit the other coffee maker which required a particular brand. There was not enough toilet paper supplied for four guests for three nights. The toilet paper and coffee pod issue was finally resolved just before the third night. The host also provided a few goodies at that time to try to make up for the issues. She assured us this didn't usually happen but we hope in future she will be more consistent with devoting attention to preparing the apartment for guests.