We had no contact with Bruna at all. Her agent met us at the apartment. Her agent called me when we were on the way and asked how long we would be. I told her which station we were at and she asked again how long we’d be. I suggested she should know better than me as she was local. When we arrived she couldn’t wait to get away. She copied our passports and left without showing us around. I asked where the nearest supermarket was and she said she didn’t know but she thought about 20 mins walk.
Before we went to bed we worked our way around the apartment and discovered that the kettle, toaster and nespresso machine were not in the kitchen area but behind the sofa on a small table. All three plugged into a single socket which wasn’t fixed to the wall. Extremely dangerous, particularly if you had children there.. upstairs in both bedrooms there were no proper pillows, instead there were cushions with almost no filling. I immediately messaged the agent yet got no response until later the next day, Rita who came around with pillow protectors but no pillows at 8pm the following day. When she saw what we had to use for pillows she was shocked and agreed that it was unacceptable. She finally replaced them at 11pm that night. At that time we showed her the broken coffee pot and she said she’d replace it for us, but she didn’t and we never saw her again. When I contacted Bruna through Airbnb she messaged to say those were real pillows and there was nothing wrong with them!
In the kitchen we were give just one tea towel. The scouring sponge pad for washing up was old and should have been new.. the food trap/ plug for the sink was broken. The handrail for the stairs was broken and not fixed to the wall, there was a note about this left by a previous guest. All the glass around the apartment was smeared and needed cleaning. On our third day we wanted to cook a meal but it was difficult as there weren’t enough usable oven dishes. When we opened the oven it hadn’t been cleaned from previous guests, so had take away pizza instead. Outside on the patio was full of weeds and cigarette ends.
At this point we knew it was pointless trying to contact an unresponsive host so we waited until we left to contact Airbnb. The issues were never resolved.
It’s a great shame because with proper care, cleaning, adequate maintenance and proper facilities this apartment could be really beautiful . So much wasted potential but I would never stay here again and cannot recommend a place where people could be involved in a serious accident with electrical appliances. I strongly urge Airbnb to take a look at this.