Ricardo doesn't exist. The apartment is managed by an agency on the behalf of Ricardo and all the communication passes through them. We had a very big problem during the first night (a men ringing repeatedly to our bell and knocking very hardly to our door, since he was arguing with the next door guy) and when we called the agency in the morning, no empathy and understanding from their side, even when we decided to go personally to their office: they repeated continously that since the problem was OUTSIDE the apartment and not INSIDE, this wasn't their responsability, so they were not obliged to do anything for us. We felt completly abandoned and decided to leave the apartment and move to an hotel for the two remaining nights. Fortunately we have been supported very well from the team of Airbnb that helped us by refunding the night we didn't stay. Airbnb has been very efficient and helpfull.