Myself and my partner stayed here for six nights, and the main plus is the location.
With the positive note of the location, we arrived and were immediately disappointed to find an array of issues with the flat. From mold in the shower, a lot of black marks all over the walls and a kitchen counter which is ruined and not in an acceptable condition. None of this issues are shown on the advert, making it false and very misleading. I took pictures of all of these and sent them to the host and next morning called up to see if they received the pictures and what the process to get the shower cleaned was. I ended up having a very sarcastic representative speak to me and tell me she would have to review the issues with management and that instead of her offering a solution or even a simple apology, I was told to tell her what I wanted them to do .... first ever time I have this sort of issue with a host ever. I was told other guests were also getting in contact regarding issues and that mine was less important.
I then didn't hear anything back from the host regarding the issue and contacted Airbnb support to seek help and advice. The host then failed to get the shower cleaned at all during our stay which was to my disbelief as the apartment below is managed by the same group and the cleaner had visited during the week to clean after guests had left.
I recommend for future guests to bring the below because you will not have these or have a lack of:
Shampoo / Shower Gel.
Towels as you only get one each (you won't find a hook near the shower as it has been damaged and not replaced).
Washing up liquid / sponge to actually wash up with.
Hangers.
Our time in Porto was overall amazing, our stay at this apartment was the only negative of our holiday, I will never book again with GuestReady. I hope the host improves the condition of the apartment for future guests, but from the attitude I received and the excuses which followed, I highly doubt it will happen anytime soon.