We were bitterly disappointed with our check in experience. We arrived from a long journey to find the apartment not ready for guests. Throughout the apartment were the owners personal belongings, laundry, rubbish, dirty linen. The apartment was dirty. We had to complain with the owner before he called in a cleaning service.
Furthermore, the owner did not take responsibility for the dirty apartment and blamed it on the cleaners not arriving and on us arriving early (even though it was after 2pm and we had booked the apartment from 2 days earlier).
In response we were refunded for two days, however, this did not make up for the bad experience.
The communication prior to check in was very good, so it was sad to have such a negative experience on arrival.