Worst experience ever.
The apartment has just 3 little electric heaters which is definitely not enough to warm it up. Bedrooms remain cold even with the door closed. Moreover, when you turn on the 3 of them the power goes out as the voltage contracted is not enough. I remained blind during a shower which is extremely dangerous.
Additionally, one bedroom was full of ants. Disgusting. This is because it was no properly clean, which is extremely grave considering Covid pandemic. Probably it was not sanitised (despise their claim of “clean and safe”).
There were two additional problems: the main door opens with a code, but neighbours can close it with the key from inside, so you remain blocked outside at night. We haven’t receive any keys.
Finally, the host asked us 50€ cash because we made a mistake with the number of guests (3, instead of 1, although we have indicated in the message we were 3) even if the price didn’t change as we could double check when looking for this options. Obviously the host took advantage of our mistake which makes it difficult to claim. However they could have been flexible considering we were paying almost 300€ for our stay. They didn’t want to give us the code to enter the house until sending a video proving the 50€ were left in the mailbox. Airbnb should enforce penalties because this is a severe infringement of Airbnb policy.
We spent more than 15 hours trying to solve this issue because the host didn’t want to let the money go. Unacceptable. The host asked us to leave the house at night or to pay that night (they didn’t give us back the 50€ cash) even considering the curfew imposed by the pandemic (23hs at night).
Don’t book this house. There is no people behind it but an agency that just care about money and will try to take advantage of anything they can.