The place was nice, but located a bit out of the city and a bit far from a metro. The place isn't very big, but was clean. We had an issue with the washer and the host told us to drain the unit after troubleshooting with us so we could get our clothes out of the machine. She sent us instructions in Portuguese (even though we do not understand it) and told us to follow the pictures "its simple" (rather than send help to get our clothes out). When we tried to drain the system, water leaked and we called the host for help. She did not want to send a plumber because it would cost money. She then blamed us for a misconfigured drain hose. Following a dispute with AirBnB opened by the host, it was determined the incident was not our fault. The host was very rude to us on the phone and uncooperative. Would not stay again.