The communication from Rafaela was excellent, she was really welcoming and friendly. The apartment was as described. We did find it a surprise at night how noisy it was from the street outside (just the room at the front) so take ear plugs, I didn’t have any and didn’t get a good nights sleep whilst there. Not a big issue but the floor needed a good clean, our feet were filthy from walking around in the flat in bare feet, everywhere else seemed to be clean though including the bedding etc. we spent very little time in the flat though as we wanted to explore what this gorgeous city had to offer and the flat is in a very central/good location!