Ana was great. I was running a little late and my schedule was completely in flux. I flew into Lisbon and was taking the train from Lisbon to Porto. She was very accommodating and was able to coordinate with my friend to hand us the key. The apartment itself is very central and close to everything. I had no issue getting around and it was pretty easy to find. It was a 5 minute walk from and to the train station. We thoroughly enjoyed our stay in Porto. Also the restaurant downstairs is amazing.