The apartment was as described and shown in pictures. Ruis was very helpful and communicative; we had to change our reservation and he was really understanding. He sent guides and recommendations for Porto, offered to check us in 1 hour early, and had someone (Anaelle) waiting to greet us at the apartment. She had port wine waiting for us. :) Anaelle also arranged a reservation for a taxi to the airport for checkout day, which was super helpful. Washer works great and they provided powder detergent and softener; my only suggestion would be to offer clothespins so everything can hang safely from the clothesline outside. The shower water does leak a little onto the bathroom floor since there is no formal division between the shower and the rest of the bathroom, but that doesn't really have a simple fix, so just something to be aware. Spacious and great accommodation, as well as a very helpful and communicative host!