*****This review is for the apartment on Camoes street near Faria Guimaraes metro station as well as the taxi service and 1-day douro cruise offered on their website***** CONTEXT Upon arrival at the apartment, the staff apologized and showed us how the previous guests who just checked-out broke the bathroom floor right in front of the shower (completely cracked into with a large hole that we could see into). The apartment was not deemed safe by them and would take 3-4 days to get fixed. They could not communicate with us prior to our arrival because we were already on the plane. Igor offered us another apartment that he showed us on a computer. According to him, it was 15 min walk from where we were so still very central and ready for us. There were no other nearer apartment that they could rent us but they could drive us there. Alexandre took his private car and drove us to the apartment which was uphill and seemed more than 15 min walk (looked it up later, 19min 1.5km walk uphill according to google maps). Although Igor told us that the apartment was ready, maintenance crew didn't get to clean it yet. Alexandre assured us that it would be by 16h00 which was their regular check-in time. He then kindly and patiently showed us the apartment, gave us a map and marked down all his recommendations on it. He also dropped us off near a store to buy sim cards on his way back to the office. All in all, they sincerely did the best they could to fix a problem over which they did not have control, but compensation for time and money lost on Uber would have been appreciated. 1) APARTMENT : would recommend Pros : extremely clean and functional apartment, right next to a Uber pick-up spot (around 4 euros to Sao Bento). A bit more luxurious than the expected one and they did their best to fix a last minute problem. Outstanding service from Alexandre. Cons : further than expected, no compensation for time and money lost. The walls from the bathroom don't go all the way to the ceiling so the light can be disturbing at night if one person sleeps while the other uses the bathroom. 2) TAXI booked via ORM : would get a sim card at the airport and book a Uber instead Waited for us with our name on an Ipad, had to show him the adress. Friendly but often looked away to use his phone and fix his meter which did not work. Helped us with our luggages. On arrival told us it was a fixed 35euros price (we had 2 luggages, 1 large + one carry-on). 3) 1-day Douro Cruise (Porto-Pinhao) booked via ORM : according to expectations Turns out it is from Rota Douro Cruise company. Well organized, explanations given in Portuguese/English/French/Spanish. Seats in dining area are assigned, clean boat. The dining areas are inside, outside seats are limited...