The instructions on arrival where very clear. We arrived in our appartement which was clean. A bit unfortunate that there where no real windows that we could open. After a day the toilet broke down and the waterflow wasn’t working well enough for it it to work properly. I send the host a message and we got notified that someone would check and get it fixed. We got told that that would happened that day. It didn’t happen. The next day we still had the same issue and again no one came to help. The host told us that she was in contact with someone and they would come that day. When we got back to our appartement that day we weren’t able to get into it as the code was different. We called to contact number which was a number from france. We got transferred multiple times being on the phone in total for almost an hour. They told us they would message us on the chat but it seemed that there was a miscommunication since the people in the chat still thought our issues and questions was regarding the broken toilet. After waiting for 1,5 hours they told us they would send the maintainance team but they weren’t able to reach our house due to traffic and then they helped us via phone to get into the appartment. When I asked about the issue regarding the toilet the person on the phone said he would look into it again and asked me if I wanted to stay on line or if I wanted to hang up and he would message me. I said that I would hang up and they never messaged me again. Really bad overall experience. Communication was terrible.