Our experience with Manuela's place was excellent. The location is wonderful and close to everything we needed, the train station, and main Porto attractions. The apartment was very clean and quite new on the first floor (2nd floor US standards) with a wide and comfortable staircase. The kitchen was clean and well equipped. The bed was firm and comfortable. The ceilings are high and the double glazing long windows keep the street noise out. One of the main positive points of this apartment is that there is a store downstairs that belongs to Manuela and is open 8AM to 8PM. This makes communication with her very easy. Her staff in the store are also quite helpful and nice. We had the misfortune that our luggage was lost and arrived 24 hours later with the next flight. Manuela and her staff helped us a lot to get our luggage. The only negative experience that we had was that one day the shower water was cold, but that was a minor glitch and I am sure is now fixed. After I called Manuela, she was there in 15 minutes. Overall we had a very positive experience with this apartment and highly recommend it.