-it need a better system to get into the apartment upon arrival, you can’t relay on the building door being open (by chance) neither on the kindness of a resident to open the door for you.
-it need to be sure there is soap in the bathroom dispenser.
- it need to be sure the apartment has been clean (we found food in the refrigerator and we have to dust and vacuum the place.
-the person in charge promise is to “make it up to us” for the inconvenience , but never follows up
- we have an event after checking in and getting the keys, we were not able to use the building key (was our fault because ends up, it works! After trying the second time) we communicated with the person in charge while having dinner and she replies we have to hurry up with dinner (our first night in Porto) because the person bringing the key need to sleep
- it need to keep the communication on the app (as suggested by Airbnb platform, not via WhatsApp.
-it need lees decoration (on tables and bathroom) to make room for personal belongings and feel less crowded:
The location of the place is great and in general it’s an ok stay.
I think AIRBNB is loosing its warm feeling because now it’s like a corporation manage several units and it’s more like a hotel service than the AIRBNB trade mark of “home away from home”