Porto is such a lovely town, and I’d always come back here. However, next time I’d not book this airbnb again. Here is why.
Communication: Very slow at first, a mix between auto generated message and different people working at the Porto Concierge, with varying knowledge. They told me to bring the city tax in cash at first, when I asked how much that was, they didn’t respond but said instead, they don’t know how much “taxis” are and that I should take an Uber. When I asked again, they said I shouldn’t worry and that it was probably included in the airbnb price. Generally quite unfriendly.
Cleanliness: Everything was not super clean, but especially the floor wasn’t vacuumed and had dirt and crumbs everywhere. The sofa also had stains. So not a super cozy feeling, and I ended up cleaning the whole floor by myself with a small cloth that I found in the kitchen. Also if they didn’t vacuum or mop the floor, I doubt that this was corona safely cleaned. (They also asked me to clean the place for them before leaving, "because of corona" even though, I arrived at a dirty place and I had no cleaning supplies in the house)
Amenities: The airbnb has barely any amenities, and guests should be aware of that. There is no washer, they only provide 1 roll of toilet paper, no kitchen towels, and even though they list this in their description, there is no pans to cook, no oil, pepper and salt and no shampoo, body wash in the bathroom. When I asked them about it, they just said, I should get it myself. (also no bowls, only one cup and no oven, so it’s only good if you don’t plan on preparing any food in the place and only eat outside).
Service: When you arrive, you have to go to a different location first to get your keys, then download an app, sign up, and then take a taxi to the Airbnb. All much more complicated than usual Airbnbs and Hotels. Despite me making them aware of the missing amenities, the only person who apologized was a cleaning lady who brought me one kitchen towel (I had booked the place for 2 weeks, and there is no washing machine). Until the end of my stay no apology for the inconveniences from the host. Overall, not a very nice experience, that I would not recommend to others.