The theme is 'Feels Like Home', but it certainly did not live up to its name. While the apartment is in a good location and the actual space is fine, everything just felt too impersonal. You are told to call one hour in advance of arrival, I assume so you don't keep the check-in person waiting, but we had to wait nearly 40 minutes outside in the beating sun with two children. After calling some of the phone numbers, a few which had no one pick up, we finally reached the person who was checking us in. All that was said was he would be there in 5 minutes, but that turned into 15. Better and more straightforward communication would really help with guests!
The apartment was generally comfortable, although the pull-out bed from the sofa was a bit unstable; fine for the small kids but I'm not sure I'd want to sleep on it. The main bed was good though. There were a few other things that could have just made the experience better, such as providing some hooks for bath towels, some paper towels for wiping up, and cleaning the floors and dust better. Finally, the television did not work properly; was told to call the office, which I did once to no answer, then figured it was not worth trying again.
I suppose this is what you get when it is a company rather than a private owner, but just a few changes could make the stay a bit more pleasant.