Helena is very friendly and helpfull. Although she was busy herself, she has made it very easy for her guests with lots of information, maps, suggestions on the pinboard and in a well documented binder. We had no problem taking the buss, finding good food, etc., because of this.
The house is cosy and has everything you need. We were staying there with our 10 month old daughter, and there was a baby bed and baby chair!
The location is not walking distance from the city center, but busses come regularly, so that is not a problem.