We arrived at Tv. de São Sebastião 51 met by Pedro from the management company, hom3.me. Pedro, who was waiting for us already when we got there, was friendly, knowledgeable and gave us a good intro to the flat and the city. The flat was cosy and had a lovely balcony with great views. Unfortunately the cleanliness let it down with few dirty dishes and leftover hair in the bathtub.
Overnight, whilst we knew there was no air conditioning, we didn't see any details or reviews about the heat and felt September would be OK. Unfortunately it was simply too hot and the bed is up on the mezzanine in the top floor of the building so was particularly unbearable - this is because the flat windows face the sunset and whilst making it a great spot for an early evening drink it also floods the flat with heat during all afternoon/evening keeping it warm all night. Opening the windows did little to reduce the heat and just let mosquitoes in. Unless you are a very good sleeper in heat, this place is one to avoid during summer months. We were provided with a fan but wasn't enough.
The management company agreed we could move to another of their apartments close by but charged us €20 for the cleaning fees for the first flat. We were happy with this, although did feel it was a little unfair given they had apparently been aware of the heat issue but had not mentioned it in the flat description. We were even told that this wasn't the first time this issue about the flat was raised.
The second flat on Ribeira Sao Joao - 6L, was better with air-conditioning but had big WiFi problems and no free breakfast as advertised (though this wasn't a big deal as we'd already decided to eat out at one of the many lovely cafes around Porto). There were also loud construction works that started on either side of the building every morning at 8am, so bear in mind if you’re a late riser or like a lie in!
The management company's communication was average - not available immediately despite calling their advertised numbers during office hours and then taking a while to get back to us. Tbh they seemed more concerned about collection of the cleaner fee than our welfare.
Overall, nice places but lacking in practicality and organisation and host communication could be better and more empathetic for a company that claims as slogan "Making you feel good".'