This was by far the worst experience I have had when it comes to renting an accommodation, or using Airbnb. Although the apartment is clean, well located and the hosts responded quite quickly, we have had several issues with the place but more importantly, the whole experience with the hosts was absolutely horrible. The apartment is located on the 5th floor of an old building and has a very old and small elevator which does not work very well at all. Due to this problem, we notified the hosts that we would require assistance with the rather large suitcases we had with us as the elevator was not working on the night before our departure nor on the next morning. The hosts did respond quickly and offered to help. On the morning of our departure, they arrived right on time. This is when everything changed very dramatically, as they rushed through all the five floors with our suitcases, causing damage to all three, one of them to the point of no repair. At that point, they refused to take any responsibility over the damage and treated us in a very rude and disrespectful way. This awful experience ruined a lovely holiday we had in Porto and left us filing a complaint to Airbnb against the hosts. There are two additional points I would like to make you aware of: After we had booked, the hosts required additional fees that were not included in the total charge on Airbnb – which they required for city taxes. Furthermore, if there is more than one couple staying at the same time, please mind that there is only one room with a proper door. The rest is an open space with no privacy whatsoever. Esta ha sido la peor estadía que he tenido en mi vida . La casa es limpia, céntrica, y el host nos atendió rápido. Sin embargo, la casa está ubicada en el 5to piso de un edificio antiguo, en un corredor abierto. Durante nuestra estadía el elevador no funciono y tuvimos que subir 5 pisos a pie, cada vez que venimos de pasear. Lo peor fue que nos quedamos atascados durante la noche en el elevador. Un día antes del check out le avisamos al host y se ofreció a ayudarnos a bajar nuestro equipaje. Sin embargo, lo hizo de mala manera y sin poner el mínimo cuidado resultando que rompió mi maleta de tal manera que no es posible seguir usandola. Cuando le mostré el daño causado ami equipaje se negó totalmente en tomar alguna responsabilidad, ni siquiera a disculparse argumentando que la maleta seguramente me la hayan roto en el aeropuerto (cosa que NO es verdad). Más allá de este incidente, Después de hacer la reservación y pagar a airbnb el host nos pidió otros 2 euros por noche por persona para los city taxes, esto a pesar que los taxes deben pedirse antes de hacer el booking.Por ultimo, en el apartamento no hay privacidad, ya que solamente...