It is SO important you read this...the entire thing. Mario's home is a serious SAFETY HAZARD. I left the suite within 24 hours. I know Mario is a Superhost. I expected the best and received the worst. I was put into a suite and within 15 minutes was promptly removed (despite my pushback) to a room on the 1st floor. The room on the first floor did not match the description or photos from Airbnb. My biggest concern with Mario's place was safety. The doors to the street side - for some reason there were a set of 3 doors, all of which did not close properly nor did they fully open. Someone could easily have broken into the apartment. If there was a fire, and you couldn't exit the main door, you had to open 3 sets of doors, again, all of which did not open or close properly. I did not sleep well at all as I was nervous and up searching for a new place to stay. The fan over the bed literally shakes so much that I did not sleep with it on. It honestly looked like it was going to fall. I have photos and footage I have shared with Airbnb and they are taking this seriously and investigating Mario. I wish this site allowed for users to put up photos and videos. I received a FULL REFUND and that does not happen often. Mario was quick to offer me this full refund and I truly believe it was so I didn't report his negligence to Airbnb- which I most certainly did. Some other things you should know...shower does not drain properly and there is a hole in the floors (covered with a metal silver circular disc) that hides the water level rising. I showed one of the men when I checked out and he was shocked and quickly called a plumber (which they had a hard time finding since they didn't have their own plumber on standby). I was told that by Rafael. You should also know that I did not meet Mario. Instead, I met two different men, Diego at check-in, and Rafael at check-out. I was a single solo traveler and Mario did not tell me I would be meeting other people during check-in and check out. This made me uneasy. I am fairly certain hosts are required to tell you this information. Thinking back, Mario does not have a clear picture of who he is online. The "smaller things: in comparison to safety...The Wifi did not work and I have top of the line devices, brand new. I slept on, what I believe was, a futon mattress. The decor does not match what the photos shows, no balcony, no toaster and towels that have holes in them. I know Mario gets good reviews and so many people are happy at with their stay. I know this one review may appear with a disgruntled tenant. I assure you...you should be worried for your personal safety and the safety of those you may share the apartment with. The people of Portugal are loving and caring people. I know they would think you are a disgrace and so do I. Do yourself a favor, do not stay there. There are better places with equally as great of a location and photos that are a match to what you signed on for. I hope you heed this serious warning.
Best,
Kerry