We had a couple of problems with our stay that we put down to just bad luck. It did affect our enjoyment of the trip but sometimes these things happen without warning (like the boiler breaking). After a second problem occurred we were quickly moved to a new place. Sometimes unforeseen problems arise and things happen but it’s how you fix these problems that is important. Alex especially did a great job fixing the problem and we are grateful to him for that. The new place didn’t have any of the problems that the first one did and, had we been staying there instead, we would have had a very comfortable few days. Just bad luck I guess.