At the price of 300€ for 3 nights, Anna E Philippe' appartment is getting in direct competition with a 3-4 start hotels in Porto. As a customer, I am expecting the same service from airbnb as from a hotel at this budget. Therefore, if the host is late, chewig a chewing gum laudly, asking me to fill in the registration form quickly and leaving us without ANY other information (wify password? phone number in case of need? closest shop?...) , I can get very dissapointed. This was my first 5 minutes impression of Anna E Philippe's welcome. Such a pitty for a nice appartment, though a bit far from the very center (15 min walk) . Dear Anna E Philippe, first 30 seconds are the most important to make a good impression. The person who welcomed me in your appartment, missed them.