Paula is friendly and helpful. The bed was comfortable, the linens nice and the towels big, thick and soft. If you have chemical sensitivities or are bothered by foul odors, you will not want to spend time in the living room. The place is functional but could really benefit from repairs/renovation. The location is great with cafes and bakeries right across the street and walkable to so much of the city. It is nice to be able to use the kitchen. Good value for the money.