Joana was very responsive when I booked the apartment, advised about restaurants to celebrate the 60th birthday of my husband and arranged a reservation for us and our friends. The morning of our arrival we were supposed to meet her in a café near the apartment. In the café I texted her, while waiting for her response we had a coffee. After 20 minutes or so one of the waitresses called my name, she appeared to be Joana. Her brother brought us to the apartment, showed us around and accentuated the view and the bedrooms situated on the backside (no streetnoise). However he did not mention the fact there was only one bathroom (while we booked 2 months in advance an apartment with 2 bathrooms), we found this out ourselves. He told us a double booking was made (they rent more apartments in the same building) and this was noticed just that morning but the place he showed was much better (view) and more quiet (top floor), so there was no reason to complain. However we were rather disappointed, we especially booked an apartment with 2 bathrooms and considered this unacceptable. He left to discuss the situation with Joana and asked us to pass by the café later on. But 10 minutes later Joana texted us to let us know she couldn't solve the situation and she was willing to restitute the amount we paid so we could try to find another place......Really? During a holiday weekend all over Europe? We decided to stay and suggested a repayment, according to the airbnb website the difference between the apartments was 23 euro per night so we thought 69 euro was reasonable. However Joana let us know the actual price was higher and the total difference was the amount of 30 euro and that was all she could offer us. We decided our weekend together was more important than this issue and ended the discussion. But we think if Joana had be honest with us right from the beginning she had left us with more understanding.
About the apartment I can say that the beds are good, the bathroom ventilation was not sufficient which caused bad odours and the kitchen and living room are a bit dark with a basic interior. The neightbourhood is great, in the middle of the historic centre.