First time to Porto! The check in and check out process was extremely smooth. All communication was exceptional… We even had a little situation with the digital keypad, and the manager was in immediate communication. The place was adorable and super clean. It was perfectly appointed and had EVERY amenity- even a steamer and umbrella! The only downside which is not that big of a deal but one i wish i knew is - Because the location is so close to the river, and nearly everything else is up hill, you must be ok to walk up and down steep hills.