Our stay in Pinporto was less than ideal. I have never written a negative Airbnb review, but this one unfortunately deserves it. We arrived at our Airbnb at 5:00, 2 hours after the scheduled check-in at 3pm. Our host asked if we could wait for another half an hour as he was taking care of what he called "other business". We waited in a coffee shop, and when he finally arrived and took us upstairs, the apartment was not yet cleaned. He asked us to leave the apartment while he helped finish cleaning it. We had traveled hours to get here, and it was pouring rain outside, so this was quite an inconvenience especially when paying a relatively high price in the area compared to other alternatives.
Our host did nothing to make up for this massive inconvenience, except tell us that he would give us a great recommendation of where to go. The recommendation he later texted us was to visit Jardim do Palácio de Cristal, one of the main landmarks in Porto...
The apartment itself was decent, except for very poor water pressure in the bathroom that made it almost difficult to use the sink. The apartment was also quite hot (no AC). Porto can get a bit cold at night so you could solve this by opening the bedroom door, but in this apartment, the bedroom door leads to a courtyard that is accessible to another apartment.
We were willing to put the experience behind us, as Porto is a very beautiful city that we enjoyed thoroughly. On the last night of our stay however, the host messaged us telling us that check-out time was at 10AM, to which I responded with a screenshot of the reservation that showed check out at 11AM. He responded saying that when they have guests coming on that same day, he typically asks that guests leave earlier, but would be "willing to work with us" and allow us to check out at 11AM. This really left a bad taste. He delayed our check in by 2.5 hours, and then was asking us to check out early...
After reading old reviews, it looks like the management for this apartment has changed. Alberto seems to be a new host who does not handle operations the same way the previous host did to earn her the Superhost status.