we had 4 days booked with Sofia and Marcio but didn't arrive until the 3rd evening due to flight cancellations. This was our first visit to Portugal and we only speak english. we were exhausted and overwhelmed. they stayed in touch until we got to their place and even provided food for us so we could just relax and sleep. Marcio made sure we got to train station the next day to go to our next stop. they took great care of us in fact I have made a new friend in Marcio. great guy.