1. Pay extra to have the keys delivered to the property .. although it seems just a nice walk from the key pick up site to the flat, remember that the city is hilly and that can be a bad surprise after half a day of travelling. Other than that, the flat has good access.
2. No toilet paper on arrival, delivered late at night after being asked if I have checked in the bathroom?! Yes I did ...
3. When they list shampoo, be prepared to wash your hair with hand soap from an unlabelled bottle - contrarily to what I have been told, this is not suited for hair and it leaves it really dry. If known I wouldn't have mind bringing my own.
4. When requested an iron board for a day (the purpose of the trip was going to a wedding) I've been told they don't have a spare one and wouldn't buy one for me, as this is not included in the listing of the property anyway. I haven't asked anyone to buy anything. For a managing agency, you'd expect them to have access to an iron board?!
5. Coffee machine and kitchen well equipped, but no coffee, tea or any spices to cook with. I don't think it is reasonable to be expected to buy a whole pot of coffee, salt, pepper, etc for a 2 night stay and then just throw it.
6. This was a constant back and forth with the agency. The tone of the emails was very sarcastic, rude, and patronising. Not really want I wanted in my time off from work.
If you they are a managing agency, all the points above are of their responsibility. This is literally their whole job, and one would expect a little more professionalism, specially for the amount of money charged. Definitely no value for money!