DISGUSTING apartment: bad smell, full of black mold on walls and in the showers, AC leaking intensively and washer that destroyed our clothes from some kind of paste/algue that was in the machine.
We had a horrible experience from start to end. We arrived late at night because of flight delays, the first time finding the apartment is a bit hard even though Yassine provided instructions and photos. Once we arrived, we first got aback by the intense bad smell of the apartment. I initially thought it smelled of old food but as we later discovered it was from the mold. It was the hottest day of the summer and they had turned off the AC upstairs, so it was roasting hot when we arrived. Our 3rd surprise on that night was the AC unit intensively leaking on the walls/power outlets etc creating hazard and as you can guess BLACK MOLD on the walls that has been there for a while. The next morning, we wanted to take our showers and there was no running water (in the showers only). My father figured out by opening a valve in the boiler room as Yassine wasn’t replying. We’re pretty sure they turn off the water to avoid water damage in between stays as our bathroom ceiling had clear sign of water damage. The next day we spent our days cleaning the water leaks from the AC units and trying to clean a bit the mold. The showers were absolutely disgusting, my first shower I had big pieces of mold floating by my foot, it was clearly not cleaned before our arrival. The mold can be clearly seen coming from poor renovations done not to standard: for instance, the shower bottom is completely flat so the water doesn’t flow down the drain and if you don’t push the water in the drain it stays in the shower hence creating mold. Same thing with the AC units, it looked like there was no water exhaust installed to release the water and instead free-flowing on and behind the walls. My parents who were sleeping upstairs also complained that the bed sheets were full of holes, actually creating discomfort at night. The last straw was the washing machine: there was some kind of paste and algue in the washer that I didn’t see and it stained all our clothes. When I notified Yassine of the issues (AC leaking, black mold), he was very dismissive saying that these issues were never brought up by anyone before and that’s what it is to stay in a 400 year old building, putting the mold issue on « porto humid climate » instead of what it actually is: renovations done poorly and lack of maintenance. The overall apartment can be seen not well looked after: power outlets not working, light switch being ripped from the wall etc. Once I sent pictures/proof of what we are experiencing, he then acknowledged that these issues are ongoing and the owner is still waiting for fixes on the AC units, broken glass on the shower etc. Overall I do not recommend at all this apartment. I actually got sick from the black mold in our room and I will be seeking refund/compensation for all the distress it caused us.