Worst Air bnb experience.
This is not a negative with regards to the apartment but to Porto concierge who manage it.
The customer service from the management company is disgraceful. You contact them with a problem and if you are lucky to receive a reply, it is to lie to you. I paid for 3 nights for me, my husband and 2 daughters. I booked it because it had a lift and I have a hip problem. When we arrived at the apartment, lift wasn’t working. Contacted Porto concierge who said they would send an engineer, I spoke to him on the phone but he didn’t turn up. The apartment is on the 3rd floor and stairs are steep. Not ideal for anyone with mobility problems.
The bed for my daughters was not made, just the bottom sheet and no quilt. No towels for them either. First night, one of my daughters got under the sheet not realising that the mattress protector was underneath and it was full of stains, what looked like urine stains to me. Spoke to them about it, their answer was ‘we will send someone to make it’. Never did, just turned up at 21.30, handed my daughter the bedding and left.
After numerous phone calls and messages that were left but never returned, we left after 2 nights and checked in to a hotel.
It was a shame because the apartment was perfect, it had everything you needed and in a great location.
If this was my apartment, I would definitely be looking elsewhere for another company to manage it.
I involved air bnb in the end who dealt with it and they refunded me the 2 nights