We had a couple problems during our one week stay. For example,the neighbours were renovating and making terrible noise every morning, so we had to leave early, the washing machine was making a weird noise when spinning, which prevented us from using it for a few days, the elevator wasn't working and I'm pregnant, etc. All of those problems could not have been avoided by Liana, but when we told her, she handled everything in the proper way and was always receptive and trying to make it up to us. She also gave us a refund for our troubles. The appartment is nice. Well situated! Walking distance from the center. The TV is satellite so we had access to many interesting channels. We had a dishwasher which was usefull. I would recommend this appartment and we want to thank Liana again!