Like a long term user Airbnb, and ex-host by myslef i realy liked primary idea of Airbnb, be hosted by local person, someone to get in touch, know a bit, make connection. I truly and honestly dont like this out-personalization of idea of Airbnb, when apartments are managed by profesional companies. Communication with this company was quite disaster, first there were not responding at booking at all (i need to aware Airbnb about not responding from this company) then they provided contact phone number where was number missing, this is super bad, a huge space for improvement in comunication with guests. Yes, it bring more comfort for owners of these apartments, but definetely not to guests. About apartment, there is nothing negative to say, clean, huge, bright, in amazing location.