The apartment is nice and clean, and the location is great. However, the keypad didn’t work and i ended up locked out of the apartment for a long time. No-one responded on airbnb messages, and when i finally found a phone number and spoke to someone the customer service was rude and unhelpful, only offering me an emergency key after i had been waiting for nearly two hours. I hadn’t noticed that this place is a hotel, rather than a private rented home. As a result, you seemingly get impersonal non-responsive hosts, and you’re contributing to Porto pricing locals of their city. I regret staying here.