We had a few problems at this apartment. But before that, it should be noted that this apartment is beautiful. The shower is amazing. The terrace is huge! The kitchen is well equipped. The decor is simple but elegant. The apartment is wonderful. I would live there if I could! We do not believe that the problems we had would happen to anyone else and we highly recommend staying here because of the comfort and location near the metro. Just read the other reviews and you will be convinced this is a great place. The first problem we had was that we could not get in the apartment in time. The people that were there before us had left the key inside and locked us out. We waited an hour to get in and were not offered the possibility of staying one hour later at check out. The second issue is that the cleaning staff was not very nice (some were) but at least they were helpful when we needed towels. We never knew what time they would come. The third and worst issue is that unfortunately, we were accused of braking the couch and they tried to charge us for it. We think it was an ikea couch but could not find it online to check the price, possibly older. Either way we asked for pictures of the damage and after seeing them, we knew we did not cause such damage and refused to pay the 307 euros. The couch was working fine for us the whole time. Perhaps the people before us that locked the key inside could have done something? Or the cleaning staff after we left? Still, we highly recommend this apartment and we do not believe this will happen to you! We would recommend to inspect everything to make sure nothing is broken the moment you arrive. Our stay was a great one in Porto and the apartment certainly helped.