Sofia and her mom were extremely helpful. Last minute the fridge went out and she immediately had it replaced. The location is to die for and is dead center of everywhere you could possibly want to walk. When we had a weird buzzer sound going off after hours in the complex she was immediately responsive and was able to help us immediately.
She has a binder of all the things you need to know and the location is super secure from any issues. We would definitely come back here if we ever make it back to Porto.