The arrival at the property was easy, the self check in had smooth instructions.
We had booked the property for 3 guests. only the bed was made, the sofa-bed was not made for the third guest and there were no bed sheets for us to make it. We contacted the host and they sent someone to make the bed. Communication was very good.
When we went to bed, my partner noticed before laying down, that there were hair all over the pillows and sheet so we started to unmake the bed to check. To our surprise it was ALL dirty, it had toilet paper and feet dirt and hair all over it. the bed had not been changed from the previous guests. it was disgusting.
And to our biggest surprise of all, there was dirty underpants tucked under the cover by the feet part of the bed.
In times of covid-19 this situation was extremely unfortunate and we are very disappointed. It made us doubt how clean all of the apartment was and we did not feel safe there.
They did send someone with clean bed sheets but it took them over 1 hour to arrive and we were exhausted and had to wake up early the next morning. We had to rearrange our plans for the next day simply because we were way too tired to wake up at the time we had to. very disappointing.
The host did say there were not going to charge for the cleaning fee however I have not received a refund.
The communication was good and the flat was well decorated and all. However, due to the reasons above, we would not recommend it.