First of all, there is no "Joana", the "host" is a team that calls themselves "The GuestReady team". During our stay at this apartment, we experienced a sewage leak causing the "living room" (and the bed therein) to be flooded in sewage water. Contacting the team about the issue, we got as a response "this is something that happens sometimes", and their fix was to throw in a mop... they did not even bother to wipe it up. The apartment smelled horribly bad from this. It took us two days to three days to sort this out, forcing me to sleep in this humid and truly disgusting environment. In the end, they actually fixed a new place for me and my friends to stay. And I can confirm that the day we were moving our luggage, there were indeed plumbers working on the issue. So it is hopefully fixed as I write this review. The new apartment that the team supplied us with was very nice and seemed to be completely renovated just before we moved in. However, also this apartment had a leakage problem, this time the kitchen sink, causing water to spew out on the kitchen floor. On top of that, this new apartment did not have enough towels or toilet paper, there was no dishwashing soap, and no shower gel/shampoo. In short don't take for granted that "included" stuff according to them is included, and expect it to take 24-48 hours for them to fix it.
It has in general been a pain to communicate with the team about all our issues. Everything takes time, and once it's finally done, it is poorly executed... The accommodations themselves are otherwise clean and in good shape and clean, it is the host team that needs to improve their working routines.