Checkin process was painful. I messaged to ask for a specific time for checkin because of a work obligation and was told I would be able to checkin at that time. After paying I was told it was not possible. After a lot of requests for better support; they finally helped me. I was also not told the right location to meet the host and had to wait 30+ minutes before they arrived.
The tea kettle did not work and the furniture was all very fragile and cheap.
Checkout was a nightmare. I told them during check in that I needed to checkout for a 5am flight. They sent me a generic automated message they say before my checkout and they requested I walk 10 minutes uphill alone at 3am because they didn’t have a lock box. After spending nearly 1 hour trying to get support, they finally agreed to get a lock box.
The place was cute, but the service was horrible.