Things were good and then they weren’t. Claudia and her team were very helpful with the check-in process and asking if we needed anything. I noticed on the first night that the water pressure in the unit was very low. The next day the water went out and I notified Claudia. She said it was due to construction and would be temporary, but later when she said she went to check while I was on a tour it was still out. She said a plumber came by and said it could not be fixed that day or the next. She left a couple bottles of water, but I decided I would rather find another place with running water for the night. When I let Airbnb know about the water and inquired if they would cover a new place for the night, they reached out to Claudia who did not respond. Due to her unresponsiveness, I had to find a hotel and cover the cost for the night. I also requested refund, which she initially denied. Eventually, she refunded part of the total and Airbnb did cover the hotel. I’m satisfied with the resolution of this situation, but Claudia was not helpful or accommodating along the way.