We booked ALOFT for a four night stay in Porto. The location is very central and check in was easy.
However, upon arrival we felt that the photographs did not represent the current condition of the flat which is well used, and with some major issues that made our stay uncomfortable and uneasy.
The glass panel door was painted over, letting hallway light seep in at night and noisy guests and streets kept us awake.
We only had one small sofa cushion as a pillow per person. The toilet brush was broken and a light socket did not work.
The flat was dusty and covered in hairs, which INNVICT were quick to respond to. However, INNVICT did not respond when we requested a refund and to stay elsewhere for the remainder of our stay.
We subsequently had to inform Air Bnb of this, and we received a refund for our stay and moved on to a clean and comfortable location.
If INNVICT can rectify these issues, I’m sure ALOFT will make a pleasant stay for anyone wishing to explore the city.