Air conditioning started leaking all over the bathroom floor and over electricals (towel heater and it's cable) and was making buzzing sounds the first hour we got there which made it a complete hazard. They were told immediately but I had to keep on chasing them about it and nothing was done. When I said on the first day that if they couldn't fix it I would like to be changed to another room we were told that if we did that would have to change again in the morning as they had nothing else available for the length of our stay (we were only staying for 2 nights). When I said that that wasn't an option either she cut the conversation short by saying to let her see first if the aircon could be fix and if it couldn't she would find a solution for us and not to worry... After that she never contacted me again until I bumped into her in the street in the late evening which made it to late for us to just find somewhere to go.
Her solution was... if you don't turn on the aircon it shouldn't leak. To which I replied it was really hot in the apartment.
The street the apartment is on is loud and it was raining so opening the window was also not a solution.
After that I got a "I'm sorry I've had a really bad day and still haven't eaten so we will resolve it tomorrow."
Never heard from her again.
Air con was never fixed, leaked got worst, buzzing was continuous and I had to go to their office like twice a day to see what was happening because their response on airbnb is slow.
Really badly managed apartment with poor communication.