The only thing working well for this unit was its location.
Communication was poor. We arrived at Sao Bento station and hoped to go to the air bnb which is 10 mins walk. However, it wasnt mentioned on the listing that instead we needed to go to the property manager’s office to collect the keys. The location is about 3 kms away. We had luggage and asked them if they can drop the keys to where the actual unit is. They sent a Glovo delivery and charged Eur 10.
Inside the apartment:
Bedroom curtain rod was broken. We let them know and sent pics so that they dont make us pay the damages. They asked if they could send a technician during or after checkout. We said after. They sent a technician unannounced anyway.
Living room window: Missing a curtain. This window looks onto Ibis parking lot and cant dismiss that there could be people looking straight in.
Bathroom: There is a washer but the detergent tray had mold in it
We cleaned it and also purchased a full size detergent. Go figure!
Coffee machine: There is a nespresso machine but no pods. We were given 2 sachets of instant coffee ( we stayed for 4
nights and were 2 people)
We were asked to empty the trash but charged a cleaning fee. What’s the point ?
Bathroom sink: Clogged
Bathroom: No shutters/ No Privacy. The blinds were installed such that there was a gap and people can see in.
Shower: No curtain so water splashed everywhere
Toiletries: Missing and body wash smelled like detergent ( sub par)
Toilet seat: Wobbly / broken
Don’t recommend!
Horrible experience.