We mainly dealt with Pedro, who's a lovely guy who speaks both English and Italian. We had a whole floor (room and bathroom) at our disposal. Pedro, Teresa and their little girl Marina are very silent and discrete, it is almost like having the whole house for yourself. The location is perfect if your are coming to Porto by car: easy and free parking, and at the same time walking distance to the city center (~30 min) and close to the underground (5 min).