Incident’s do happen, and it’s unfortunately something we cannot control. However this incident cost us our whole stay here in Porto. After you canceled us (a few hours before the check-in, mind you) we spent the whole afternoon searching for a new apartment, which is really hard given the time of the year we are currently in. We barely had any time to enjoy things, and we won’t have any time again today since we only found an apartment for yesterday. We are really stressed. As a guest, you should be really careful with your bookings. You were everything but careful with ours. We are 400-600km away from home and we know no one here. We traveled for 4 hours just to get here and have our stay cancelled last minute. It’s so disrespectful. You basically ruined our stay, and you didn’t even try to help us, we had to call every airbnb line possible and they were the ones who tried to help even though it wasn’t their fault. Hope you never do this with anyone ever again. Be respectful!!!!!