We are a couple in our 50's and don't have overly high expectations, but this accommodation was very disappointing. When we finally arrived, after a complicated process of getting the keys, we walked into a hot stuffy apartment that had apparently been cleaned that morning but......mirrors, walls, carpets, shower and towels were filthy dirty and stained, there was a broken lamp sitting on the bedroom table, broken mirror with a sharp jagged corner, and the fire extinguisher was missing from its rack. Also, we began to discover that there was a list of basic items for the kitchen that we were not supplied with such as a dish cloth, dish towel, or dish rack making it impossible to use the kitchen in any real way. Most importantly there was a dirty medical mask thrown on the floor left behind which is totally unacceptable during this pandemic.
The worst part of it was how this was handled by Joao. After alerting him to these facts with pictures, we were told that a clean team could be sent back to "deal with any supposed issues" without a definite time specified. He then explained to us that regarding the kitchen,"consumables are not provided". He did however offer to provide a dish towel. Such items as dish towels and cloths are items that should be provided when advertising a "fully equipped kitchen". After our initial contact with Joao, we did not receive an adequate response to any of our concerns. ....no word from the clean team, no items provided, no further communication at all for the next 24 hours.When we finally had sent him another message, he acted like he had no idea what we were talking about. Then he immediately sent a request through Airbnb for us to accept the option of checking out the next day and getting a partial refund. We accepted the request and gladly moved to another place the next morning. This caused a very stressful beginning to our vacation and should never have happened in the first place. We usually have good experiences with Airbnb in Portugal. We are also still waiting for our partial refund after almost 2 weeks later. This is very overall very poorly managed and, based on this experience, we will never book through this host again.