On the plus side, the lobby area was clean and the reception staff were polite and helpful. There is an elevator and the room was tiny but bright and functional.
However, the room was quite dusty, suggesting it hadn’t been cleaned in a while; I didn’t feel comfortable using the blanket. The bathroom was modern but the shower pressure was hit & miss, reduced to a dribble at one point. The television didn’t work. All of these were tolerable for our one night stay in Porto, but my biggest peeve was the lack of transparency with the directions from the rail station. We were told “right beside the rail station” when in fact we had to walk up a steep hill in a less-than-ideal area (I don’t want to offend the residents, but I didn’t feel safe), followed by several steep stairs littered with broken glass. It was only after asking, that we were told there’s an alternate route along a pleasant and main road. The rail station route is absolutely inappropriate for those with limited mobility, carrying children/strollers, or even single female travellers. I really hope MyStay provides safer alternative directions so guests can make an informed choice.