Very thorough and prompt with responses leading up to your stay. We had troubles getting a hold of our host during our time there. We had a few issues, the exterior lock to the door does not have an unlock or unlatch from the interior. We only had one set of keys for a party of 6 and so one person left and 5 of us were locked inside for over an hour-huge fire concern. Also, the fridge did not work and smelled like fish. Our groceries spoiled as a result. When we brought these issues up, the response was delayed and unprofessional. Decent price if you can accept the above.