i rarly write bad reviews, but after traveling for two months with my family, almost always with airbnb appartments, today will be my first time.
to be fair, i'll start with the good things: the Check-in time pulled by half hour to our request, and the greeting guy that met us was kind and very helpful (although we had to pay for this service...).
cleaning:
the appartment was not ready to host people. the chairs in the kitchen are full with stains, there is stains of mold on the bathroom wall, the apprtment floor had an oily texture and the jewel in the crown were the dirty sheets (i will spare you the origin of this stain - we smell the blanket).
Communication:
after we saw those stains, we immediatly wrote to the company (i think it was ~19:00, when we wanted to put the kids to sleep), and after more then 1h of texting we got answer that they can't bring us new cover for the blanket... we slept with our coats on :(
Check-in:
this is the first time i encounter a case where the check-in is not on the same place were the appartment is (and not close enough for you to reach with your bags on). if you want to check-in in the appartment itself, you need to pay extra money (10e) for that. to be fair with the company, it was mentioned, but still i think this check-in process is not acceptable.
gladly we had to stay only for one night.
Eran.