The good, the bad and the ugly.

The good: The house is AMAZING. It's even better than the pictures! The owners were very sweet and even left us with a decanter full of Port wine and some beers in the fridge. Claudia, the "property manager" was also there at check in and showed us around the house. Great location, close to everything in Porto. The house even has an elevator. Just cool!

The bad: Despite the air temperature being around 17 C (62 F) outside and leaving all the doors inside the house open with the air set at 18 C, the house would NOT cool past 24 C (75 C). It made for very uncomfortable, HOT sleeping. We asked Claudia what the problem was and she told us to leave the doors open and that the AC was working properly. Definitely not the answer I wanted to hear. I feel sorry for the people who visit this place in the summer.

The UGLY: WE HAD NO HOT WATER FOR 2 DAYS!! Claudia told me to just run the water for a while. I ran it for 20 minutes on both days. NO HOT WATER. Claudia finally got someone out to look at it and fix it the day before we left. Not cool. Also...for anything wrong with the house, Claudia had to contact the owners. She is definitely NOT a property manager, but more of a go between between the hosts and the guests. If she's going to be the main contact for the guests, she should be the one who has the contacts to come fix issues. She should not have to telephone tag with the owners to have them call someone to fix an issue, who then has to call Claudia to let them in the house.

Very disorganized. Claudia tried to make it seem like we were doing something wrong with the AC and the water. I'm not an idiot. Neither were the 3 other people in the house with me who couldn't get anything to work.