Susana was very friendly during email correspondence and we looked forward to meeting her. Many reviews state that she is an excellent and helpful host, which is one of the reasons we chose her apartment. Unfortunately, she let us know shortly before our stay that she was going to be away, so we never had a chance to learn if all the reviews were accurate. This wouldn't have been a problem except we had a few issues that needed to be addressed during our stay. Firstly, there was no one who spoke English to greet us. Susana's cleaning ladies were at the apartment when we arrived and we muddled through getting directions to the metro, etc. We are use to communicating with non- English speakers, but it would have been helpful if Susana had left us a note with some info about the neighbourhood and apartment. The apartment itself is fine, but the building is old and getting rundown. The light in the stairwell didn't work and the main entry door doesn't lock. The neighbourhood is a bit far from the centre of Porto, 3 or 4 metro stops. The good news is the apartment is close to a metro station and a few okay breakfast spots. However the neighbourhood is also a bit rundown and some people may feel uncomfortable walking there at night. The main problem we had was that the shower didn't drain, so we could barely rinse off, and the light above the bathroom sink didn't work. Also, the pillows need replacing, as they are old and lumpy. With a little TLC, this place would be much more comfortable. I would recommend it for a young, adventurous couple, but not for a family.