DO NOT stay here.
The toilet was broken when we entered the flat- the pipes above the toilet were completely exposed and the buttons for flushing the toilet were missing.
The heat did not work. We turned the heat on but it did not start for two plus hours. The apartment was absolutely freezing- we wore our coats indoors and huddled together to stay warm.
The sofa bed (which was supposed to be made when 3 or more people) was not made despite us paying for three people and messaging the host prior to the stay to confirm that the sofa bed would be made. There was also trash on the sofa that we had to first clear before we could made the bed.
The bathroom was missing shampoo/conditioner despite the host telling us via messenger that the airbnb would come with shampoo/conditioner. There was a bottle of liquid soap in the shower that the host said was a shampoo/body wash (which it clearly is not because it says liquid soap on the bottle.)
What was most infuriating was the host’s response. The host did not respond to my messages about the broken toilet, I made sofa bed, broken heat, and missing shampoo/conditioner for hours. The number listed for emergencies went straight to voice mail. When the host did finally send us a person hours later, she just told us we had to work with the broken toilet (although she did show us how to flush it using the exposed pipe pieces.) The person apologized for the bed being unmade and promised to bring shampoo/conditioner in the morning but never came by again (we stayed until 11am, the check out time.)
When I filed a claim with the resolution center complete with pictures, the host did not respond. It’s been five days since I filed the claim but no response at all from the host.
I wish I could post pictures- this place was awful and the host should be ashamed of themselves for making inaccurate statements and then ignoring the customer.