Communication was good and we were greeted by the very nice and helpful Carolina. The flat is in a great location but we were unfortunately disappointed with the interior. It was dark and damp, hence the humidifier, and did not equate with the stylish apartment shown in the photos. We really didn’t want to hang around there and both had sore throats by the time we left.The outside space is need of refurbishment and it was also damp and unpleasant to sit there.There was only one mug for tea, and one for coffee and no bedside lamps. I am sorry to say that we did not feel that this was good value and on the last day of our stay the noise from building work outside the flat was really bad.