We never met Tomas, but he provided a very easy check in process with clear directions and help at our later arrival (nearly midnight). The apartment couldn't have a better location, we had a balcony overlooking a busy street so the noise could be very loud at times, and sometimes drunk people at night or sirens in the middle of the night/early morning could be a little annoying to light sleepers. I personally didn't mind it, and the doors to the balcony were relatively good at insulating the apartment. However the bed was sort of uncomfortable to sleep on as a couple, it was more so two twin beds pushed together when the bottom part of the futon popped out, however it wasn't too bad. Might be an issue for some though. Overall it was very clean, and included everything for our short stay where we made a meal ourselves from the local grocery store. Anywhere you'd want to go is just a short walk, and many restaurants are in the area. I would definitely recommend this apartment!