Unfortunately, on my arrival, the hot water stopped working. The "Feel Porto" team promptly sent a plumber that was unable to fix the issue, then I was moved with my family to an apartment on another floor. We had to pack and unpack everything twice and I was kinda expecting an apology gift for the inconvenience, kind of standard in the UK, but nothing was given. Also, the new apartment was similar, but not the same. We prefer and chosen online the other one that we booked for.
They charged me 30 euros for an early check-in and also passports for the Portuguese SEF department. The WIFI is terrible, it doesn't work at all, had to tether my 3G to my laptop 90% of the time. The building seems to be full of tourists and it was quite noisy most of the nights, up to 4 am.
Apart from it, the apartment is well equipped, the communication with the company works well, even on WhatsApp. We enjoyed our stay there.