Both hosts were great at responding. When we arrived Joana was there with the air conditioner on to welcome us. She is so warm & sweet. She went over the map with us marking her favorite spots and providing recommendations. The place is even better than the posting. We stayed for 5 nights and it felt like home. Joana continued to check on us throughout our stay. We recommend anyone going to Porto to experience a stay with these wonderful host. Thanks so much!