Sometimes reviews are not accurate. This is not the case!! The amazing reviews of this place are simply real. It's sparkling clean, the accomodations were very comfortable and the location was great: right in front of a subway station and 5 minutes away from Jardim do Morro and Ponte Luis I !! Isabel made sure we had everything we need (food, cleaning supplies, heating, tourist guides and flyers, etc) and was really helpful before and after we arrived. If you are looking for a lovely place to stay, this is a great choice!