Joana was yet another reason we have loved Portugal! Everyone has been so kind, accommodating, and helpful. She went above and beyond communicating with us to ensure a smooth arrival (although we were still late due to a missed connection and misunderstanding booking train tickets) Joana was so patient and helped us sort it all out. The place was even better than hoped for. Perfect location, very clean, nice views from the beautiful windows that keep the space bathed in a beautiful light! The elevator was very handy as well and we realized that is something to not take for granted when traveling with huge suitcases around an old city! We loved Porto so much we extended our stay by 2 additional nights. So much to do, see, eat. Speaking of, she took the time to fill out a map with highlights and explanations of sights to not miss! The experience was exceptional. i would definitely recommend a stay at Joana's to anyone heading to this charming city.