Reservation request made, accepted and paid.
Message sent by Us through AirBnB asking for some information about the apartment.
Automatically reply in English with check-in instructions (access codes) and general information about the apartment.
"Manual" reply in Portuguese answering to the questions we did.
45minutes later a cold and small texts informing in portuguese:
"We don't have availability"
"The system did not block a reservation from Booking"
"Overbooking with Booking"
"The other guests from Booking are already in the Apartment"
"The system did not block this reservation. I already asked for cancellation"
No appologgies for this situation.
We do not recommend this rental.