**THE WORST HOST**
I have used Airbnb for several years in many countries and this was deflnetely my WORST! After a really long travel journey (My parents flew from South America to Lisbon and I flew from the U.S. plus 3 hour drive to Porto). When we arrived the accommodations were not clean sanitary, they were bed sheets on the floors, the floor was stained and sticky like something spilled. Now the host wants to charge me $105 for extra cleaning because of my complaint. NOT FAIR!
I was traveling with my 70 year old parents and after a such a long trip all we wanted was to arrive and get some good rest. I contacted the host and asked that they please changed all the bed sheets and clean the floor, they seemed upset after my request and they only changed the sheets (never cleaned the floor). We arrived at 5:30 PM and we were asked yo go and walk around while they attempted to cleaned.
The shower was also clogged and it was never fixed. No coffee maker.
On the other hand, when I booked the apartment the “house rules” were very standard and similar to other airbnb’s I have stayed, but on the morning of my arrival date I received a new link with new “house rules” mentioning I had to wash the dishes but there was not washing machine, and that I had to throw the garbage away which would’ve made sense but the apartment is on a 3rd floor with dark stares and there was not place to bring the garbage out.