After waiting for Helena in front of the apartment (flat) at the time that was arranged for our arrival, we decided to call her. Her husband answered mentioning that she will be there in few minutes. After a few minutes she arrived without the keys to the apartment (flat). Saying that we have to wait for her employee to show up after her lunch break. She then asks us at what time are we checking out. I haven't even SEEN the apartment (flat) and she's asking me what time I'm leaving. Keep in mind, we're on the sidewalk with our luggages, in front of a building, at the time that was agreed with NO ONE to great us, when we do get someone, we have to keep waiting for someone to finish their lunch break. And when we do get greeted, it's to know what time we're leaving. Another thing, we had to call Arthur (husband) to come and change the shower head because it was completely broken. He said he knew about it, but the last renter did not mention it him. If you know about it, warn us, tell us. Don't wait for me to find out the hard way! Stuffy smell, bathroom with foul odor. Mold on dresser and in bathroom. Broken kitchen drawers.
Clearly my experience was not great, they are lacking on hospitality skills. But I have to give them credit for a trendy looking apartment that is VERY WELL located. Arthur is a kind gentleman that was quick on the response of the shower head problem. They are very quick on communication (email and phone). And their employe gave us a quick heads up on the city.