This apt is being taken care by a management company. Hence the place lacks the touch of a direct homeowner. We rented the apt, for a week as we’re traveling with 3 kids. We needed the space, washing machine, car parking, functional kitchen etc. That’s why we chose this place as it met our needs.
When we checked in, we immediately had to deal with the smell of mold in the apt. Especially in the living room area. Since we have children with us, we wanted to make sure
They didn’t breathe that air, so we opened the windows. There are no screens on any windows but we used the “inner”
Curtain to over the windows, so it didn’t let in any bugs.
As we entered the bedrooms and started to relax from the trip, the bedside bulb burst and now there was glass all over the bed and floors. It burst upon turning on, and with that the power tripped, leaving us with no lights or WiFi. We contacted the host and within 4 hours they sent cleaners who cleaned that room. We were satisfied with their response.
Day 2, my child was covered with mosquito bites since the windows were left open to ventilate the apt from the mold smell.
So we closed the windows, and requested a fan for her room. The other rooms either had a fan, or AC. But hers didn’t have either. All we needed was a small fan so there would be circulation of air, in her stuffy room.
Also to clear out the mold smell. The host (management company), told us that they’ve asked the “team” and the team denied our request. We asked again, explaining our situation and told them that my child can’t sleep well, but the “team” still denied our request for a fan.
Day 3/4 , early AM the construction sound began. VERY LOUD banging noise with a motor drilling noise continued for 5-6 hours. It woke us all very early and made it impossible for us to rest and recoup from
Our trip. We were exhausted but we had to leave the apt., to escape the noise. When we wrote to the host, their reply was “the noise will end soon”
Day 3, we rented a car and we parked in the garage. Next morning, someone in the garage told us we have to move our car by 8am in the morning since there is construction going on. Besides, we weren’t allowed to park the car all day either. Once again we wrote to the host and got a response saying “sorry, we can’t do anything as we didn’t know there would be construction in the building”
Day 4/5, we started to wash kids clothes and when the clothes came out of the washer, they smelled of mold-awful! Thought we didn’t run the machine correctly so re washed all the clothes and still the same. Upon inspection we found that the washing machine was covered in mold and had an awful smell. We packed out damp clothes in our bags.
Once again We wrote to the host, and
Their response was “sorry, we didn’t know there was mold in the washing machine”.
It seemed like everyday we wrote to the host with a new issue and every time they responded, it was along the lines of “we are so sorry for the inconvenience but we can’t do anything to help you”
Trip with kids staying in a place with multiple issues, is exhausting. We plan a vacation, do the research on the apt to rent, trust Airbnb to check that hosts provide correct information. Who wants to deal with hassles and inconveniences on their vacation—it was hectic and troublesome to stay in this place.
It might work for guests who can deal with the mold smell, or don’t need parking and washing machine. We would NOT recommend this place for families or long term stay. Also, we feel that since the host is a management company, perhaps they are hands off and don’t take responsibility of the property or have the ability to provide any solutions to the guests problems.