There were several things I have to note about booking with an agency like the Porto Concierge and not an actual person. They have a system but seems like not a very effective one. After several automated messages about check in, we finally arrived at 3:30 pm to be greeted by a person. She was very nice but seemed like in a hurry to leave for the next guest. The sheets and towels were not ready and neither did we have toilet paper or other amenities mentioned. Saying that they should arrive around 5, they didn’t actually arrive until 7:30pm, after I requested over text 2 more times. The WiFi shut off after 1 day and after contacting them, it came back on after several hours later. Not a huge deal, but the bathroom had no stands to place your toiletries or anything really. Not even a toilet paper holder. Kind of a design flaw. Also it does get hot and stuffy, no ac, but a fan and windows. There’s is a bus station right outside so it does get loud with the windows open.
Besides that the apartment was spacious, the bed was big, the washer/dryer was a plus. The Porto concierge did resolve all our problems but took some time. One big bonus was the welcome center to place your luggage. The staff was nice there too and close to the subway station to go to the airport. I don’t think I would rebook again but others might’ve had a better experience.