When it comes to the apartment it looks the same as the pictures they showed. The communication was ok. I called and they always answered. I had a problem the day of my birthday because the lights went off. I communicated with them and they came to the apartment and helped us fix the problem but we weren’t able to turn on the lights in one of the rooms. Also the AC remote control wasn’t working. It was annoying every time we were trying to turn because it wasn’t anything related to the batteries, it was the remote itself. The location is perfect and the apartment was really nice.