Karem is very very sweet, she was always ready to help and gave us great tips!! Just a few things bothered us: 1. The kitchen and bathroom were not always that clean 2. The appartment had sometimes a very strange smell 3. There was a lot of noise of the street 4. We were not aware of the fact that there were multiple air bnb rentals in the appartment! These seem negative but we had an amazing experience in Porto and like I mentioned in the beginning, Karem is very helpful and kind!