The apartment was fine and had a great location, but no hand soap and the coffee machine didn’t work. The customer service was not so good. I had to pay 10 euros cash (against Airbnb’s rules, and I was not told until after I made the booking) to have someone meet me personally at the apartment, and they were 30 minutes late. As I called numerous times to see where he was, I was told on the phone I would receive a refund of the 10 euros, which I never did (they just ignored me for the rest of the trip when I asked).