Check in was a bit laboured and cleanliness wasn't great including a bad smell and lots of dust/bugs- tried calling but no answer. The location was fine and the checkout guys were lovely but when we were checking in the gentleman wasn't too friendly at all! Especially after a long journey. Check in was down for 3 but we were made to wait till 4.30 which was extremely upsetting. Luckily the city made up for it!.