Anne E Caio's place has a lot going for it, not least its fantastic location in the heart of Porto, close to everything of interest to a tourist. There are several parking garages within a short walk, a supermarket at the end of the street, and the busy Rua Santa Catarina shopping district is just steps away. Communication and responsiveness is top notch, and check-in was effortless. As for the apartment, it offers a rare 2nd bathroom, which is great when you're sharing with friends, and many convenience such as a washing machine. However, the experience is let down by penny pinching and poor attention to details that impact the guest experience and guest comfort. The bathrooms, which are claustrophobic and miniscule, don't have a single hook to hang a towel and there is nowhere whatsoever to store toiletries (we had to remove the bin from under the tiny sink to put our toiletries there); a couple of hooks and wall shelf would have gone a long way to making the bathroom more comfortable sand functional. Although there is a washing machine, there was no clothes drying rack, so we had to hang your clothes over furniture to dry. The paltry provisioning of loo paper, bin liners and cleaning supplies meant we had to shop for these essentials even for a short 3-day stay. There were a paucity of clothes hangers and no additional towels. It's as if the hosts have never actually used the apartment. As is the case with too many Airbnb listings, the macro pros are let down by the micro cons - drawbacks that could easily be remedied by a modest expenditure and some conscientious attention to the basics of guest needs. I wouldn't write such a critical review were the apartment not positioned price-wise as luxury accommodation. Anne E Caio's guest service attentiveness is commendable, and with such a great location this apartment could be an easy one to recommend if only some love were lavished on the apartment itself and basic guest amenities and comforts.