Ann and her friend Franca were very helpful. Unfortunately when we arrived the apartment had not been cleaned. Apparently the maid never showed that day. Now here's the good part, Franca and Ana personally went to work and all was well an hour later. If it hadn't been for this experience this property would be 5 stars. There is an extra bonus that there is secure parking in the court yard. If you are looking for a clean , well equipped apartment in Porto this is a good choice. Also it is amazing quiet at night.