A very nice apartment with a beautiful view of the Douro and the Luis I Bridge.
The only thing lacking in the apartment was perhaps kitchen utensils which were pretty scarce.
The check-in experience and communication was terrible.
Before arriving we were asked to select where we wanted to pick up the keys and we chose a place within walking distance. However, on the day of arriving we had been assigned a concierge to deliver keys and meet us for a fee which we had not asked for.
When we cancelled the concierge and asked if we could pick up the keys at the original place within walking distance GuestReady were neither helpful or accommodating. We were first told we had selected concierge service (we had not) and then told we could pick up the keys at the welcome center which was a 40 minute walk from the apartment. Later they told us that the original pick up location for our keys was not available after 17:00 and their system did not know how to communicate this to us.
We ended up paying for Uber rides back and forth to get our keys and GuestReady did not take responsibility for this mishap at all.