All in all for the money, this place is good. It's not too far from the main sites. Apt looks like the pictures. I thought that the bottle of wine was a nice touch. I had issues with communication as I felt the responses were slow and were generic. I needed more clear instructions on how to get to their location as it was my first time in porto and all they only responded to say that they were next to the train station. It would've been nice if they would've taken the time to give full directions. Also, I felt the check in process was a little tedious as their welcome center is a very busy office. I wish that they could have just had a self check in.