Paula and Sergio were excellent at communicating in advance of our arrival. We were greeted with a bottle of port and their own customised map of Porto. The apartment itself is chicly decorated with beautiful terraces and great space. Really recommend it (and it has a working lift unlike other accommodations in Portugal!). People have descibed the area as not very beautiful but it is safe and very close to the centre. We would certainly stay here again. Highly recommend this - excellent apartment and excellent hosts.