Well, where does one start with this review? I booked this flat 5 days before the check-in, on the 12th of June, because a friend of mine was coming from Vienna to visit me, and was meant to leave on the 21st, and had already bought flight tickets. On the following day, the flight tickets from wizzair were cancelled, since Austria was going to pass a new law that prevented people from Portugal from entering the country without covid test. This came as a complete surprise to us, so I called the headquarters of the company which rents this flat (in France), and asked them if it was possible to reschedule for a later date in July, at their convenience. We called several times, and each time we got a different reply: First, a lady there told me that she didn't foresee a problem in rescheduling, provided that we knew the dates we wanted to reschedule for. I later called again and they told us it was impossible to reschedule, and when we asked for a reason they didn't have any logical one to give, they just said it was company policy. At the end of the call, it was agreed that they would speak to their boss and get back to me, but that never happened. Communication with them was very difficult and capricious, as it became clear that they (Innvict) were not interested in finding a proper solution to our situation, they just wanted to keep the deposit money, which they did in the end. Most of the messages sent through the airbnb platform were answered by an automatic reply, and the service given was extremely impersonal and careless throughout this whole process. The airbnb platform isn't without blame either, as we tried to solve this situation through them as well, but were rerouted to an automatic voice message from Brasil, after spending long stretches of time on the phone. I understand that this situation was within the realms of the disclaimer that Airbnb put out regarding covid, but I think the platform should be more sensitive towards these unforeseen and unplanned circumstances of their clients, because that is how you lose clients in the end. Anyway, the reservation wasn't changed or rebooked, and since it was impossible for my friend to fly to Portugal, I didn't use the apartment, but I did go there on the 19th at the agreed check-in time (16h) with my parents. There was nobody there to receive us, and we had no information pertaining how to get into the flat. We called France again but got no answer, and after 2 hours of waiting we received an automatic message through airbnb with the code for the building, which was incorrect. After calling again, we finally managed to get in, with nobody to receive us or show us around. The keys to the flat were very hard to find, and there was no common kitchen in the building as advertised in the airbnb page, at least as far we could find it (I asked Innvict for pictures before making the reservation, they told me they didnt have any but that there was a kitchen). When entering the room, we found that the floors were not clean. We left everything and went out. After this experience, I would not recommend any flat from this company to even a character from a Kafka novel. The experience was extremely poorly managed by both Innvict and Airbnb, and if this is the way they chose to treat their clients, I doubt they will be successful in the future. As far as I'm concerned, both Innvict and Airbnb lost a client, due to their inflexibility, taking advantage of a client's uncontrollable circumstances, and their unwillingness to find solutions that could suit all parties involved. I hope they enjoy the deposit money, and that they give us an insight in the future into the workings of this revolutionary business model, where the imediate economic retainer is more important than the client's needs and requests.