The check-in was super helpful and thoughtful, we arrived on Valentines Day and Oporto's representative prepared in advance a little gift to welcome us. Not only that, she was very knowledgable about Porto so she gave out many suggestions for us where to visit and eat. The location is super central that you can easily walk down to Luis bridge or up to the train station. We had a small problem regarding heating but they quickly come up to our apartment resolve in within second by installing a heater. Great value and experience!