I have been using Airbnb for almost 10 years and this was easily the worst experience I have had to date. It starts with what was not disclosed in the description. Where to start? I did understand that this was a loft but did not expect 77 steps from street level to the suite. Anyone with heart or knee issues beware. Secondly, there was no mention that adjacent apartments are undergoing major renovations and clouds of construction dust entered my rental unit as well as noise from jack hammers, shouting and building shaking banging and crashing. His contractor uses the stair landing as a staging area obstructing the only emergency exit , this is very unsafe. When I notified the host of these issues, he told me how difficult his job is and offered a cleaning and aid he would speak with his contractor. Well, I don't know if he spoke to his contractor or not as the results were the same . When I mentioned that I should get a discount for the conditions, he became intransigent and he was quick to let me know when I was due to leave.
Other inconveniences include the bathroom sink not draining, the stone threshold to the bathroom is broken and is a trip hazard. Several broken wall tiles in the bathroom as well as mold around the shower stall. There is a smell of sewer gas in the bathroom which leads me to believe that the plumbing venting has not been done correctly.
The description mentions a bath and dryer that I did not see anywhere.
The bed is extremely uncomfortable and you can expect the feel of mattress springs in your ribs all night long. The ad says there is a TV but no instruction as to how it works (I never got it to work).
What irks me the most is the host had no empathy about the construction and I had to apply to Airbnb in San Francisco for a minor rebate.
Joel, please give your customers FULL disclosure, anything less is simply disingenuous. Sorry Joel, thumbs down for you.