We had mixed feelings about our stay.
The first night when we checked in, Maria sent her maid to check us in and communicated with us throughout all of it. This was a pleasing experience. The location was also really good, we don’t have anything to complain about in that aspect.
Once we were in the apartment it appeared to us to be properly equipped. There was wifi, a TV, a heater and enough blankets.
When we took a second look, we realized it wasn’t as clean as we expected. The bathroom wasn’t properly cleaned. The shower was full of hairs, the toilet seat wasn’t properly cleaned and the cutlery in the kitchen had food rests. That night we decided to clean it up ourselves. Despite that we also informed Maria about it and she did react accordingly, telling us she would send her maid to clean the bathroom up. We honestly have to admit that it didn’t seem that much was changed by the maid about the bathroom. We didn’t want to cause more inconvenience so we left it at that.
The day before we left, we realized someone had been in the flat, since they left something for the kitchen. We weren’t informed that someone would come that day to drop something off. We felt a little bit violated in our privacy.
Maria then instructed us to leave the keys in the apartment when we leave. She didn’t clarify that leaving the keys in the lock, would lead to her not being able to get into the apartment again. We apologized for that of course, but her reaction was to call us irresponsible immediately and to threaten us with sending us the bill for lock exchange. She didn’t even tried to look for other solutions with us, meanwhile she just said she will write a bad review about us. We explained that we cannot just assume what kind of lock it is, since where we are from, there is doors that still open although the key is inside.
She kept mocking the remarks I made.
She also accused us of breaking the bathroom door, something she also wanted money for. As already mentioned, the apartment was well equipped but also obviously showed that it has been used but not well maintained. The shower head was moldy and the bathroom door was broken when we arrived that day, several spots on the bathroom floor as well, and the toilet was leaking, which we informed Maria also immediately about.
To us it seemed like she tried to intimidate us by threatening to leave a bad review and to file a complaint, in order to make us give in and just pay her some extra money. She immediately confronted us with accusations and assumptions, calling us the worst guests she had. This was very unfortunate for us since we really would’ve wanted to figure things out with her, but her approach was utterly disrespectful. Therefore this is our honest review, we would’ve overlooked all the things like the dirty bathroom, cutlery and that she came into the apartment without telling us, but her approach at the end was very hostile.