Well, there is nothing "friendly" about this airbnb and this is just a business without much personnel (as we would have in a hotel). The arrangement to pick up the key is not convenient for the guest who is traveling with luggage and has to move around to find them. Although my reservation said I could check in at 2:00 pm, I could only get the keys at 3:00 pm; they are therefore providing false information in the site.
Also the key provided does not work well and every time I had to "wiggle it" in the key hole for a while until I found the place where it would work... VERY annoying.
The place was very clean. The bed sheets would keep coming out of the the mattress as they were a bit too small. There was also no light cover sheet (a flat sheet), but only the duvet.