WOW this is the best customer service I have ever experienced. After the most wooonderful stay at this perfect place, we left behind a very important sentimental toy and the kind kind owners posted him back to us in England free of charge...what amazingly kind people!!! Right in the heart of the beautiful arty quarter of Porto super close to all the amazing places the city has to offer it could not have been better. Lovely quiet balcony at the back looks over the Art Gallery gardens, just stunning. Thank you thank you for making our holiday so easy and comfortable!!!