One time there was a problem with entering the front door. Even though we had the code for the door it was not possible to open the door. Then, after calling the agency they said that they will send the maintenance team. However, after 1 hour standing in the cold they still were not there. Calling them did not wokr anymore and when they finally accepted the call, they said that there was anotehr problem so we should wait. No good service, especially during the night with low tempereatures. Hence, the servcie was really bad and we were really dissapointed.
The Airbnb itself however is very clean and we can recommend it.