How a good accommodation can lose so much in just one night....
Me and my family were looking forward to spending the weekend in Oporto. Once in the apartment everything was clean, very spacious and in a very good location. Totally recommendable in this sense.
The problem came when at 1:30 in the morning, when we were all asleep, we started to hear noises at the door and suitcases entering our apartment. Totally surprised we got out of bed and found a group of 4 people (in this case they seemed like good people, but they might not have been). This resulted in us not sleeping all night and the next day not wanting to leave the room, as our door code was known by other guests, a big breach of customer security.
After writing to the host, he did not give any solution. After several messages in which I insisted on solving the problem, the host decided not to respond.
For this I have proof and if anyone needs it when they make their reservation, I will be able to share it.
Sincerely horrendous on the part of the host. Terrible experience, I have never been with a host like this...