Had communication issues during check in. I was advised to meet at the Welcome Center AND at the Airbnb to get the keys. Took a gamble and went to the Airbnb. Place is hard to find, it's down a few steep steps. The concierge arrived 30 minutes later and advised he had been waiting 3 hours, even though I advised my train was arriving later than usual. There appears to be a reservation manager and a stay manager - I think there are communication issues between the two as well. The place is pretty big and has a beautiful view. They did provide a pack and play for my daughter. The bathroom was moldy and had a few dead bugs, as state by other reviews.