This is a managed airbnb so it is very impersonal. However the manager responds to queries. For example we needed some more kitchen implements (Chopping knife, small pan, etc. and the manager brought them. The kitchen faucet became loose and again the manager came and fixed it. The place is perfect for a couple but it would be very small for 3 people, even if the third person is a child. We stayed 8 nights and that's about the maximum time you can live there without feeling constrained by the size of the apartment. It is very clean, it feels very safe and the location is great, just a couple of blocks from Via Catarina, a main shopping artery of Porto, and a few more blocks from the very center and the train station.