While we had a nice time in the room that was provided, it was not the room that was advertised to us and we weren’t told about the change until after checking in to a room that was not prepared at all for our arrival. We received self check-in instructions and walked into a room that had not been cleaned, with recycling out, an unmade bed, dirty dishes in the sink, sand/dirt in the bathtub and wet towels in the bathroom. Once we realized and contacted the team, they gave us instructions to access a different room and told us there was a problem with the hot water. While I understand that things happen, it should have been communicated to us ahead of time that there were issues with the room we had booked. We should not have had to let the team know that it was dirty before we were told we’d need to change rooms. I was relieved this happened in the afternoon (when it was easier to resolve the issue) and not late at night after a flight or dinner after a long day of sightseeing.
That said, the room we ended up staying in was nice enough and we had a pleasant stay in Porto.