The Customer Service was really wonderful, the staff are super friendly, especially the young girl at reception who checked me in.
The location is absolutely brilliant!
The place is spotless. The only issue was that there is only a small window, so there is little natural light, and the shower curtain around the shower let so much water out the bathroom got instantly flooded… and the floor tiling throughout is super cold… I don’t think there was any central heating so the place felt cold and damp…
Also, the walls are so thin that you can hear people in the building next door and above etc so that was a bit uncomfortable and awkward… it didn’t stop me from sleeping, but if I had a light sleep I would have been pissed off.
I think that the photos look far more appealing than the reality, sadly. So it’s not really good value for the price paid, especially at this time of the year (beginning of Autumn).
I was also confused about the €20 deposit that I had to pay in cash at check-in. I was too tired to ask… and the next day the other person at reception checked the room and did give me my money back… but I was puzzled as to what she was checking for…
It felt like an average bedroom experience, instead of a cosy apartment or studio one. Which is absolutely fine, provided they modify the ad to be more in line with what you’re actually going to encounter.
By the way, this is not a negative review, it’s a constructive review. Porto has the potential for better quality AL than Lisbon, as a whole. I have been using both for years (and although I’m a nacional, I live abroad), so I understand tourism in my own country from a dual perspective.
It’s all a matter of investing in functional and higher quality interior design.
All the best