I met Patricia and she was very welcoming and friendly and even helped me carry my luggage which was great as unfortunately there is no elevator. Once we got to the apartment, she was extremely thorough, showing and explaining everything there was to know about the apartment. The best part was her detailed explanation of the city and all the sights and restaurants - it was extremely informative and honestly very impressive. She even provided a home made guide to the city - available in multiple languages! I've never had anyone go so out of their way to make my stay so enjoyable. The apartment itself is lovely, a bit on the smaller side, but extremely comfortable for a single traveler or a couple. It is well located, right near all the important sights. I would definitely recommend this place, Patricia is a true professional.