Communication with Clare was great and she was very helpful. She even got a cot and a high chair for our baby daughter prior to our arrival, arranged transport and was generally very quick to respond. The check in and check out were very flexible and we were allowed to stay a couple of hours longer, which was very convenient for us.
As for the apartment, it was nice and spacious. The location is on the 'other' side of the river, so if you plan to spend a lot of time in the historical centre, be aware that it's 10-15m walk across the bridge or a couple of stops by metro. The area is quiet. The apartment was clean (floor could use a wash, though). If you don't like strong scent of vanilla, this might be not the best listing for you. Otherwise, all worked well. Two bathrooms with showers with decent water pressure, almost new kitchen appliances, large window in the living room. Wifi worked well even for videocalls. The apartment is located on the third floor without an elevator, so if you have a small kid, it might be suboptimal at times. There's a nice bakery just down the street, which was convenient. Larger supermarkets are ±15 min walk away, but a smaller one is pretty close.