The apartment is incredible. Very close walking distance to the major sightseeing locations. Bed is comfortable, AC works great, a cool and fun design. Shower leaks even when door is completely closed though. HOWEVER… Feelslikehome is a property manager for this apartment, and their associates (Joana in particular) are extremely rude. Additionally, the branded towels, pillowcases, etc make the place feel a bit chintzy.
I arrived in Porto at 09:00, fully aware of the 15:00 check in time and the ability to check bags for a fee at the “welcome center”. I arrived at the welcome center at 10:30, put my bag in the locker and was explained the rates for the storage. Additionally I was told I would receive a call when the apartment was ready for me to check in. I returned at 15:00 without receiving a call and miraculously, the apartment was ready. I’m ready to pay for the locker, and then I am told it’s cash only and that I would need to go to an ATM in order to pay.
For a little backstory: Feelslikehome is in a shopping mall with a large office, the type of place that one would infer credit cards would be accepted. I told Joana I had no cash and that if I was to go to an ATM, I would be charged more than the total fee of the storage (€9) to take out the money. It isn’t listed anywhere that cash is the only method of payment accepted, nor was I informed of this during the explanation of the storage rates.
After a little back and forth, Joana says “it’s fine, you don’t have to pay, we love customers like you” in the absolute snarkiest attitude and tone you could imagine. At this point, I have lost all respect for Joana. She gives me the key, and as I am leaving, I tell the other guests (who all arrived at 3pm to get their bags and finally check in as well) that the bag service is cash only. Joana flips and tells me that they are actually decent customers and will pay the fee. I was completely willing to pay the fee, however, I was unwilling to make a special trip to the ATM and incur bank costs for a service that never explicitly stated was cash only, especially so after the comments Joana made.
All in all, if you have a cash only policy, make sure it is well known so that people aren’t taken by surprise and have their belongings held hostage on a day of travel.
I’ve been traveling for the past 3 months exclusively in Airbnbs, and the customer service with this stay was the worst to date.
To me, Feelslikehome actually feelslikescum.