We had let Sara know the arrival time of our flight before the trip. We told Sara we it would probably take an hour to arrive at her apartment from the airport. Sara did not provide insight that the apartment is very close to the airport and should really take less than half an hour. Anyways we messaged Sara when we left the airport as she had instructed us to do. She was very responsive but we still ended up having to wait for over an hour after we had arrived at her building to wait for her mother for the keys. Her mother is very nice but I think an hour is too much to waste for a tourist who just wants to explore the city.
Also no body wash or shampoo provided.