The high ratings on this place were among the factors attracting me to it initially. After staying, I think that this was overstated. Had a good checkin with Irene but she was not responsive to me when I tried to message her via the app during my stay. Also, she asked me to provide her with feedback about my stay via a paper survey left in the room. On it I noted that we could have used more towels and blankets, also that the bathroom seemed unclean given the mildew on the tiles and the towels hanging in there were stiff—as if they had been dried on a line instead of a dryer.
Irene was offended when I provided constructive feedback, after which she withdrew her offer to let me store my bags in the apartment until my checkin at a new place. I tested positive for Covid on my last day in the apartment and needed a little grace to figure out what to do about my unexpected need to extend my trip so I could quarantine. She was so indignant about the feedback regarding bathroom, told me to take my stuff out and hit the road.
So, I’d say skip this place.
Would have appreciated a little more humane response to my situation but griping about towels and a dingy bathroom was not what she wanted to hear.
My advice to Irene: don’t ask for feedback if you aren’t really interested in improving.
And if you need any kind of flexibility from this renter, for heavens sake, withhold your opinion until well after you leave.