The location and apartment are great. The lock box outside the building that contained the key was easy to find after having watched the video link provided. My only problem was with the key itself. There is a small button on the head that extends the shaft of the key to about twice its length. This may be obvious to some, but not to all. A neighbour happened to come home and was able to show me what to do. This information needs to be provided, maybe in the video provided to show where the lockbox is located.