The apartment itself is fantastic and overall we had a great stay there, but the management company that runs the Airbnb process lets it down significantly. Various phone numbers are provided and we found ourselves having the same conversations with several people who clearly weren't communicating with each other. A request for two extra bath towels was declined on the basis that “it is our policy to provide one bath towel per guest” - not in line with what one expects when booking what is advertised as a luxury apartment. That was a shame because the whole communication around this very simple ask left a bitter taste, when the apartment itself was spectacular.