This place is everything you've already read in the reviews...and then some. My experience from start to finish was absolutely phenomenal. Marco was a gracious host - who didn't leave out any fine details. He even had an itinerary written up to recommend places for me to visit throughout my stay. It was a nice, very personalized and thoughtful touch. The room was exactly as it appeared in the photos (but even better in my opinion), it is immaculately clean (bathroom had towels, a good blow dryer and miniature shampoo/soap/conditioner) and in the most convenient and safe location in the city (I travelled alone and felt safe at all times in the area). It's located literally a 5 min walk from the bridge to Gaia (for Port wine tasting), the tour buses stop at your front door - and the tour tram stop is right there too. I can't wait to go back - and this will be my "go to" place to stay. A++