We stayed in Capello Concept apartment in Aug 2019 for 30 (!!!) days with 2 small children (3yrs + 8 months). Overall our feedback is: beautiful and very functional apartment, great area for living (good for a tourist visit – easy to get to everywhere with metro/buses), very disorganized and unsupportive company renting it (Porto Concierge) that couldn’t for one month resolve basic things like internet access, not customer oriented at – start solving issues and never finish. If you are coming for a short stay and don’t mind getting little support – this is a good apartment for you.
Positives:
-beautiful large apartment with 3 bedrooms (one small with single bed; one large with 2x single beds; one master bedroom with double bed and walk-in bathroom), 3 toilets, shower, bath, a large livingroom and a separate kitchen; you can see that owners used to actually live in apartment themselves: old beautiful furniture, stone and wood floors, stone kitchen sink (not an “Ikea apartment”); small balcony in the back for drying clothes
-excellent mattresses (very important for us – we’ve stayed in apartments with super soft or old or super hard ones. Here, they are firm and great)
-excellent area for living: on nearby street corner there are 3 cafes (Nandinha is the best), 3 butchers (Talho Ramada Alta - Sousa, Pereira & Machado is best), large grocery store up the street; metro 10 mins walk (Carolina Michaelis); bus stops very near by
Negatives:
-all bedrooms have windows facing a small but busy street. If you’re a light sleeper – bring earplugs. Unlike in many other cities, Porto garbage is collected in underground bins at either end of the street. So you don’t get woken up by loud garbage trucks, but buses pass by on that small street, so its still loud-ish
-the company that runs the rent: they are obviously a large-ish agency that is clearly disorganized and even though the people are nice when they talk to you nobody takes ownership for the issue to get it fixed. The have “stay managers” who should be responsible for you. I’ve called (and complained and by the end screamed) 4 stay managers about several things, most basic is that internet didn’t work. They took steps like sending a technical manager, giving me access to neighboring (also not working) wifi and promising to get the provider in to fix it. And…nothing! By the end I admit I gave up, which is uncharacteristic for me – nothing was fixed anyways.
-one thing they don’t tell you in advance is the lack of cleaning. It turned out they clean their apartments once in the middle of your stay (and even that I was told is “as a favour to the clients”). That’s ok if you stay for a week. If you stay for a month with 2 small kids – that’s a problem. Just be aware of that.
Overall, I would recommend the apartment, but I suggest Porto Concierge sets us a better system and actually resolve at least basic key things (I needed internet to play lullabies for my children, etc.)