My boyfriend and I had an awesome time in Porto and the location of this apartment was great. ORM was prompt with responding to my messages before the trip, but once we arrived to the Airbnb there was no one to meet us (as planned).
There was a woman outside the apartment on her phone who did not acknowledge us for a long time, then went into the apt building, so we followed. Once inside, she was still on her phone and did not communicate with us for a few minutes and we were unsure if we were in the right place. She finally told us she was from the ORM company and brought us to our Airbnb. We then were told we had to wait 1.5 hours until the room was clean.
Overall experience was good except for very poor communication with check in.