This place is NOT a convenient Airbnb for anyone that's on vacation. My wife and I were traveling through Portugal & Spain and we picked this location for one of our stay. At first, the host communicated right away, let us know of the policies, etc.
Convenience: 0 out of 10
Upon our arrival, we discovered that this apartment was on the 4th floor of the building and there was no elevator. The listing may have said no elevator but they also failed to make sure that their guests knew that they'll be climbing 4 floors with their luggage. So someone traveling for 20 days in Spain and Portugal will come with a lot of baggage. To carry everything up and down was a huge mess. I ended up throwing out my back and pulling a hamstring. So much for enjoying Porto!
Air conditioning.
Porto's weather got up to 90 degrees on the weekend we were there. When we asked about the air condition situation - Dirk simply replied, that they need to find an engineer to come to turn on the units? Why has that not already been there?
They offered us a small fan that made no difference whatsoever. Needless to say - with my back thrown out and the unit being as hot as it was - we got no sleep.
Wifi
We checked in late in the afternoon around 6 pm, and even with all of the policies being sent to us and calling us before our arrival to get passport documents filled out, etc. They failed to send us the wifi information - so now we're hurting from going up and down, laying down sweaty and no wifi to keep us entertained....do you get the picture?
Did I mention that there's no closeby parking situation either? Dirk gets me an address to a local parking spot which is a 9-minute of drive and a 19-minute walk back to the unit...convenient galore, eh?
OH did I mention that there is full-blown construction happening dead center of the building??? Dirk also forgot to mention that as well in the listing. It was later added after I brought up this tiny inconvenience. They start working at exactly 9 am!
We stayed the night because we didn't have a choice. The next day we had a day planned that we attended and once we returned later in the evening - with the fear of having to go through all of this again we decided that instead of spending the next 2 nights at this place - let's suck it up and just find a hotel. So that is exactly what we did. I let Dirk know that we're leaving. We were there for a total of 19 hours or less. Yet we were charged the whole amount. A week later they send us a refund of $48 - less than 10% of what we had paid for this stay. I demand a full refund for this experience.