Raquel and Bina were very easy to co-ordinate with. We did not get to meet Raquel during our stay, but she was very easy and helpful to communicate with as Bina helped us settle in. The flat is not in the central touristy part of Porto (which we appreciated very much!), however it has good transport links - a short tram ride down to road leads straight to the Ponte Louis bridge with an amazing view of the city. It's great value, and I would certainly recommend staying here :)