The owner is maddly bad and impolite as we were left on the street and had to find another hotel to spend a night! The provided information for check in didn't help, there was just code for lockbox but no information about how to find a flat! The taxi driver took as in the address provided, also asked several people on the street if we are at the right place. Called the owner many times, wrote a message but there was no answer. After the incident the owner doesn't want to find a way out of situation and just extended the time so we had no chance to get back money or write a complain in a convinient time.