Unfortunately, the air b n b was the worst part of our stay in Porto. We were grateful for the location of the apartment, and for the lovely terrace and the air conditioning but there were multiple problems with the accommodation that impacted on our trip. On arriving, we completed our self check in and informed our assigned contact we had arrived by phoning her as instructed. Our contact was confused to receive a call from us and it took several attempts for her to realise we were from the air b n b. That day, we messaged our contact to ask whether there was anything in the apartment to make decent coffee with - a small moka pot or cafetiere perhaps. Our contact's responses made no sense and it took her hours to reply. We then also noticed there was no toilet brush nor any hand soap. We bought hand soap ourselves and asked our contact if the air b n b might provide a coffee pot and a toilet brush. Our contact finally understood our request after 24 hours and told us no coffee pot would be provided, and there was a toilet brush in the bathroom (ignoring our statement that it was missing). We resorted to the main air b n b account and finally, we were told a toilet brush would be provided. The reason for this was apparently, previous guests must have taken the previous toilet brush... We also made requests for more toilet paper and a tea towel for the kitchen during our stay. Responses came after a full day.
The wifi was incredibly poor and was only provided if you were willing to provide your email and phone number for marketing purposes. Even after doing this, the wifi was terrible.
The cleanliness wasn't great - the floors and surfaces were all quite dusty and empty packaging was left on the floor. Equally, the studio flat is much smaller than we could have realised. It was very difficult to fit both our small suitcases in and make use of the half size wardrobe under the stairs. Getting to the bed is frankly, a bit of a death trap and we ended up hitting our heads more than once going up and down the precarious stairs.
Though admittedly, we maybe didn't pay as much as we should have for accommodation, this was the only bad experience I have had with air b n b and also, the only trip in which the apartment was owned and managed by a company, rather than an individual. This corporate mentality was very evident and it was clear making money was the most important factor in letting out this flat. We enquired into getting some fresh towels, expecting we might have to pay a small sum... we were told it would be 20 euros for this. This apartment would perhaps be fine for a solo traveller who doesn't use wifi but I'd advise looking for a more personal air b n b experience, especially if you're there more than 2 nights.