We have been using Airbnb for many years in various different countries, and this was honestly the worst experience we ever had. I will try to keep it short and summarize only the worst points: The host did not appear at the apartment at the agreed time. When I called her, she didn’t even recognize who I was and which of her apartments I had booked. She promised to send someone over, who would be there in 15 minutes. 30 minutes later finally someone arrived. He let us into the apartment. It was freezing cold inside. When we turned on the radiators they did not seem to get warm. We asked the guy if the radiators are working and he assured us “yes, it will just take 10 to 15 minutes until they get warm”. When we asked him about the crib for the baby (which was promised in the Airbnb listing), he had no idea where it was. After calling the host he finally found a travel crib, but there where no sheets or bed linens available. After he had left, we went out to get something to eat. When we came back, after more than one hour, the apartment was still freezing cold. In addition we realized there was no hot water either. I sent a message to the host, but she did not reply. 30 minutes later I gave her a call. She explained us where to find the hot water boiler and how to reset it. Slowly also the radiators were getting warm. These are only the major points, other things in the apartment were also not as described in the listing. The apartment itself is nice, spacious and centrally located. Everything was clean and tidy. Still I would never book with Sonia again.