My friend and I stayed here for 4 nights in October.The first thing you should know about this flat is it is located opposite a brothel and on a well known street for beothels in Porto which we were unaware of although I would say the apartment was only a 10 minute walk from downtown and we did actually still feel safe in the area and it was close to a metro station.
Rose was great with communication but unfortunately our check in was delayed because the cleaners didn't show up on time. When we got in we had to dump the bags and leave the flat so they could clean it and weren't allowed back until an hour and a half after the flat was meant to be ready. My friend and I noticed that the flat wasn't actually very clean when we got back and my friend's sheets were dirty. There also wasn't enough hot water for the both of us despite turning the boiler up to the maximum as suggested. Rose did get the cleaners back in but my friend had to spend one night in dirty sheets before that and the hot water was still an issue so we had to take very short showers.
The appliances were modern and it was great to have a hairdryer but there was no toaster in the kitchen.