Rep met us in person to check in. Very helpful and gave us good recommendations for food and sites around the city. Responsive later via text also. Apartment was exactly as pictured. Clean and neat. Fixtures were a bit low-end but everything was functional. Shower was good and nice and hot. Soap and shampoo provided. Beds were comfortable and couch in living room was also made up for us which was very nice. Location is outside the city center but easily accessible via uber and metro. Highly recommend.