Franceline is very nice and helpful. She gave us detailed information about everything we need.
The apartment is great located, very close to the metro station, quite close to the city centre (we always go on foot, no need to use public transport), clean and full equipped.
The best thing is that you can use bikes. Porto has beautifull bike roads along the ocean (Franceline gave us a map and showed where to go) and roading there was one of the best experience in Portugal.