Our arrival was not a pleasant experience.
The check in time on the AIRBNB website was between 4pm to 8pm. However,I got an email pushing our check in for 9.30 pm, saying that there were many restaurants on the surrounding areas and we could wait in one of them.
That suggestion alone was disrespectful, in my point of view.
We emailed back letting them know that 9.30 would be to late for us and we were going to arrive at 7pm.
As informed, at 7 we arrived and no one was there to welcome, or at least open the door for us.
Our nightmare had just began.
We tried to contact them, but no one picked up the phone. Many tryings were needed before I get the chance to speak with someone and explain what was going on.
Problem solved, I thought. Not at all...
There were three people, but the apartment was set for two. Which was fixed, okay. But the apartment was smelling of mold, the bedding was smelling of mold and the bedroom had no windows. Actually, for my conception it should be considered a basement. This is a important of information and must be part of the description of the apartment on the AIRBNB web site. Lack of information leads to a disappointment.
There was no soap, nor shampoo.
The outside patio was never cleaned, the table and chair were covered with a thick layer of dust.
No corkscrew.
Tried to call again to let them know about our dissatisfaction, but, whoever picks up the phone was rude and did not let me finish my talking, hanging up on me twice. Later I found out that I had “talked” with Ana.
On the good side, it’s very well located, quiet, the shower is good, the bed is comfortable and the sofa as well.
Conclusion, it was a raining night and late, so we stayed and did not let it destroy our vacation, but definitely I would not recommend to anyone.
Not because of the apartment itself, but because of the failures from the ones responsible for provide the guests a smooth staying, delivering a good customer service.