There was problem in the shower, fixed it after complaining for the entire day still the water flow was very less. Toilet commode has too less leg space. Very uncomfortable!!! After staying for 8 days, when the next day was available so we requested for late checkout due to very bad weather but Paula didn’t agree, asked for half day Money. We had furry babies so we waited in rain outside. Very inhuman!!!!! We only requested for 2 hours from checkout time. When we checked in at 2:15pm we couldn’t open the doors so we asked her why can’t we open and she said why are we so early, we are supposed to come at 3pm. When I requested her that we came all the way from Lisbon Airport to Porto and didn’t had control over uber time. She said there is cleaning team inside so we said its ok we will wait outside. Wanted to cancel this place cause it wasn’t worth the money and behave was bad but our bad luck that they deducted full payment in advance and didn’t agree with us. Not recommend this place