On arrival the flat wasn’t clean, the host responds fast but isn’t helpful or effective. The person cleaning was there for 10min. There was mould all over the windows and a bad smell, of course this is a health hazard. The shower runs COLD after 2min which is according to the maintenance person a capacity issue of the heater which can’t be fixed, it’s winter and the place doesn’t have hot water. Ridiculous. The location is very noisy, the flat is next to the entrance and there’s a busy bus stop right below the window. The square is also a local spot for the homeless population so screams and fighting is a regular occurrence at night. I agree with the previous review, for the money you can get a much nicer place in Porto and I regret my choice. The flat hasn’t been looked after and the agency is thoughtless, given it’s low season there’s no reason to create such a poor experience. Response time is low because the host is sending empty messages without actually resolving or listening.