The room was very pretty and clean and the location couldn’t be better: you can reach all the main points of interest on foot and you also have the Sao Bento station next to the apartment. Check-in was super-fast, no problems at all and after the check out it was possible to leave the baggages for free in one reception point as long as we needed!
Communication in general was ok, except for one time when we asked if we could have more soap and toilet paper (since the gel shower bottle in the bathroom was completely empty and we only got two tiny bottles of shampoo/gel shower and two toilet paper rolls). They didn’t reply until the next day when we wrote them again, but they “leave toilet paper only for the first few days”.
We would recommend this b&b to other guests, since the experience there was nice, but it could have been even better without those inconveniences ;)