We didn’t have the chance to meet Ricardo & Silvia personally but the communication was very fast and easy. The check in went smoothly and we were also able to leave our luggage for a couple of extra hours. The flat was clean and there there was coffee and portwine available. The neighbourhood is more local and it’s rather close to walk to the city centre. A few times we were a bit too tired and took a taxi/uber/taxify - price ranged from 3,40-8,50 €. We had a good stay and all the local tips integrated into google maps by Ricardo was an amazing plus!