Our stay in the Douro apartment started off terribly. We traveled all morning from Lisbon and had a tour all afternoon and were exhausted. We agreed to a check in time of 5:30pm, well after the listing check in time of 3pm. When we arrived the person who met us opened the door and told us the place was not cleaned. I stepped into the apartment and immediately my shoes stuck to the floor, like at a college party! The place was a mess... alcohol bottles and cans everywhere, sticky floor, beds unmade, bathrooms filthy, etc.! It was January 1st so obviously there was a New Year's Eve party the night before. The concierge person kept blaming the previous renter for checking out at 3-4pm but I told him it was his job to make sure they were out on time and to have the place cleaned for the next person. Obviously, they did not do their job!! He said he called the maid and that it would be cleaned in one hour. I told him there was no way one hour was enough time so I gave him two hours.
We had dinner reservations that night at a very nice place and had to cancel as we were in jeans and sneakers and needed to shower. We could not have showed up in our clothes at this restaurant. We couldn't bring our luggage into that mess let alone shower. I was so upset!! We came back at 7:45pm and the maid was still there so we left and came back at 10pm. The place was cleaner but it could have used more vacuuming and another cleaning of the floors. She rushed to clean it. I don't blame her, I blame the concierge and host.
I called Airbnb to complain and they offered me another place but I wouldn't be able to check in until 3pm the next day. Well, that wasn't going to work since I had plans for the next day and didn't want to waste my only full day in Porto moving. I called the number in the listing to complain and demand some type of compensation and all she said was to call Airbnb.
When I returned back home, I followed up with Airbnb and they were very apologetic and accommodating. I was very pleased how Airbnb handled it.
It is too bad this happened as the place is in a good location and nice and had luggage storage on location although the bathroom showers have black mold in them which reflects improper cleaning. I would be afraid to book this place again due to my experience.