we were late qbout 2 houra tonour check-in.
we had to come to their offices for check-in with our car, not a walking distance.
when we arrived we had to wait for someone to return to the office from outside. although, we specifically asked for check-in in the apartment and theybsaid no one is available to meet us there.
the whole thing took us about 50 minutes (Porto is heavy with traffic and crowded).
they forgot to mention the entrance to the building from the street is blocked by constructions the entrance is from a small de-tour, but why not mention it?
the consturction work is 24 hours, and not silent.
they only had 1 key to give us. it's an apartment of 4 people.
they wanted replace the refrigirator when we were there.
having said all that, the apartment itself is a jem. it's all the rest which is poor.