I was supposed to stay (and unfortunately stayed) a month in the apartment. When I arrived I immediately noticed it was not clean, and I texted the hosts few days after my arrival. I quote myself : ’’ […]the place was quite dirty when I arrived. I have also found some piece of glass in the floor, which not only are dangerous but also show how poorly the apartment was cleaned. The garbage collector is broken, which makes it hard to sweep and there is no vacuum nor any cleaning product except for a little bit of dish soap. Also, when I arrived the shower was clogged by someone’s hair, which I had to remove.
Ultimately, the shutter in the bedroom is broken and completely blocked, which makes it impossible to sleep in the morning due to the light […]”. I also mentioned the fact that there were no hangers in the wardrobe, and that the sliding door/window the living room was also broken and couldn’t be locked, so that I had to close the shutters every time I left the apartment otherwise someone could have entered from the terrace by just sliding it.
I was told that my message had been forwarded to the maintenance team, and that I would have been contacted by them to access the apartment. Needless to say, I was not. I followed up three day later, but I got no answer. The next communication was me, almost three weeks later, asking when was the time for the check out.
But let me add some other issues:
- I was only provided with one set of sheets. And it was the one that was on the bed, for a month stay. Considering the state of cleaning of the place, I’m not surprised they thought I was not going to wash my sheets for a month.
- Besides the pieces of glass, the floor was full of dust, under the bed and under the sofa. I had to buy a swiffer.
- Some towels were stained, others looked and felt dirty.
- For a month stay I was just provided with 2 small shampoo/body wash and some dish soap
- When I opened the water (kitchen, bathroom, shower…) I had to let it go for a few seconds, because the first water that came out was brown.
- The toilet was completely stained, but nothing a good cleaning product wouldn’t be able to remove.
- There were weird insects that sometimes appeared on the floor, and I still don’t know where they came from.
- Walls were so thin I could hear the person in the apartment on top of me snore, go to the bathroom, take a shower, and I could also feel and hear their phone vibrating.
I stayed in the apartment because it was a monthly stay paid by my company, and I didn’t leave it just because I didn’t want to complain to the company I am working for.
Let me say that I was only but happy to leave the place.
I strongly suggest to everybody not to come in this apartment, unless you need a strong humbling experience or you have a spoiled son/daughter that you want to punish.
I’ve (almost) always had good experiences with Airbnb and I will continue to use it, I am however extremely disappointed by this host, especially considering the fact that it’s supposed to be a company doing it, and not a singular person. This makes it even worse, because it means that it is a group of professionals (!?) that ignored a client request, and not a single person that was maybe unable to provide what was needed.