We were scheduled to arrive a bit after check-in, and Andre greeted us with wonderful hospitality. He had two glasses of port waiting to welcome us, which was wonderful after all the train rushing we'd just done. He then gave us a great overview of recommendations throughout the city, which he marked on a map for us.
During our stay, we had trouble unlocking the door when we returned after going out on our first night, which ended up being our own ignorance for not being familiar with the mechanism. It was around midnight - we thought we might have been out of luck for the evening, but I messaged Andre, not expecting a reply due to how late it was, but he ended up replying and immediately driving over to help us out. We were a little embarrassed when he got it first try, but so thankful for his quick response and willingness to come out to help us after midnight. Thanks for everything!