Blocked toilet, no toilet paper, no service, no value
When we arrived at this apartment on our first night, there was absolutely no toilet paper. While the paper was delivered late the same night, it took a lot of messages and patience for this to happen. The next morning, the toilet was completely blocked, in a way it could not be used anymore. We asked for this to be taken care of while we were in the city. However, it took more than half a day of constant messaging and insisting on our part until a plumber was actually sent to the apartment. Before that happened, we were confronted with bullshit arguments, e.g. they wouldn't be able to enter the apartment if we didn't bring them one of our keys (though upon arrival we had been asked to leave both keys inside the apartment on the day of our departure, thus clearly proving that there were others keys available). At the end of the day and after a lot hassle, they managed to enter the flat with their key and deblocked the toilet. But despite the fact that we had asked several times for additional cleaning after the plumber's job was done and were promised that would be taken care of, we ended up having to clean and desinfect the toilet ourselves. This experience, esp. the bad support, left us with the impression that the only interest here is to make as much money as possible and oversell value.
Other inconveniences included a general lack of cleanliness (hairs everywhere, dirty dishes in the cupboards, dirty coffee machine), that the lock of the bedroom door didn't work and the fact that you can sometimes hear some planes flying across the area. Also from the sight of the pictures we had thought the apartment to be more spacious and were not aware of the fact that it is only artificial grass on the terrace. In addition, having to fetch the key from the other end of the city (with no good parking nearby) upon arrival takes up some time.
The convenient layout of the apartment, the well-equiped kitchen and the metro station within walking distance could not make up for these major inconveniences.