We as a family of four people (2kids) had a good stay at this apartment. The apartment was big enough to house 4 and comfortable. The small stairs to the third floor makes it a bit difficult to come up when traveling with heavy and clunky suitcases. Finding a supermarket or bakery nearby is hard and walking with kids to the center can be a bit far, but luckily we had a rental car. We never met Ana but we could always reach her online and we were met by a key holder to let us in.