Good location, comfortable beds, spacious and nice atmosphere.
Check-in didn't go smoothly. I go to the address to pick up the key, and it wasn't there. I call the host, and they send me to another address. The host had been communicating with me via Whats App, and I had no idea because I rarely log in to Whats App. I pick up the key (and pay a 30 euro deposit for a second key) and leave, but have to return because I wasn't informed about where to park. When I ask about parking, I'm told I have to park at a public parking for which I had to pay. I remind them that a parking spot was included with the room. They tell me the garage door remote for the parking is on the kitchen counter. We arrive at the unit and there is no remote on the counter. I contact the host and they have the garage door remote delivered to us within an hour, during which time we were parked illegally on the street with our hazard light on. In the unit, the air-conditioning wasn't working in one of the bedrooms and there was water damage beneath the broken air-conditioner. The kitchen was not fully equipped - no frying pan, only 2 wine glasses, no chef's knife or tea towels. We were there 3 nights. At check-out, I return to the Welcome Centre to return the key and get my 30 euro deposit back, but nobody was there and the door was locked - it was 10 am on a Sunday. I call and message the host through Whats App, but there's no answer. I call the Lisbon office, and this rude lady tells me there's nothing she can do to help me and that I have to keep trying to contact the Porto office. So, I walk the 750 meters back to the unit - and then get a call back saying he's back in the office (he said he was busy helping another guest who was trapped in an elevator). So I walk back, drop off the keys and get my deposit. Check-out was not smooth. I'm not sure who owns the property, but it's managed by a corporation call "Feels Like Home" which I think is a misnomer because it did not feel like home.