I have been using AirBnb for many years and have had excellent experience both with the apartment itself and the service provided by the hosts until this stay. Here are the issues:
* The host sent us a message at 3:00pm on the same day of arrival that the cleaning lady broke the shower door by accident which left us with only two working bathrooms. We needed three bathrooms. Accidents happen and it was understandable. We did choose to stay anyway.
* The host met us with an unaccommodating and uncaring attitude and pushed us to cancel the reservation and return our money. I had to explain to her that we have no place to stay and I was not going to spend the rest of the afternoon looking for an alternate place to stay.
* The host was only willing to give us a rebate of 59.71 USD and we paid 483 USD which did not make sense since she was insisting that we cancel and that she will return all 483 USD.
* The window blinds in the same room with the broken shower door were not working. My sister had to put a makeshift curtain to cover the windows.
* The pans in the kitchen were all rusted - do not use them.
* We stayed for two nights and we only had (1) half roll toilet paper in each bathroom. There were 6 of us.
* There was a bad stench coming out of the bathroom with the broken shower door and the bathroom out in the hallway.