The hose was unable to be there when we arrived, but he made sure we had access to the key. Information about the apartment and the neighborhood was left in the apartment and was very helpful. The location was fantastic and we especially loved the restaurant across the street and the clothing store (The Feeting Room) on the corner! The only negative comment I have was that the description of the apartment did not include the fact that it is on the 5th floor of a walk up building. Not only was it was very difficult getting luggage up the stairs, one member of our party has difficulty with stairs which made coming and going extremely unpleasant.