Starting with the most positive thing, is the location of the apartment. It is located in a very cozy part of Porto. From here we could walk to everything (supermarket, cafes, metro, downtown) in 5-20 minutes. We could not have imagined a much better location after arriving.
The check in and also the communication between Tzach worked perfectly. We got an answer to our questions in the shortest time (maximum 1h).
Unfortunately, that was it.
The apartment is for us one of the most important factors that makes a vacation special.
After we entered the apartment for the first time, we immediately noticed a broken picture above the bed and a broken balcony chair.
The mentioned standard equipment for the kitchen (salt, pepper, oil) was also missing and had to be purchased first.
The large shower head dripped constantly after first use. This continued for minutes at a time and also happened partially totally unexpectedly during the night.
We also found several yellow and also black discolorations on the ceiling above our bed. Whether this was mold we do not know and do not want to know after the fact.
In the information about the apartment is already warned about a construction site on the building next door, on which, during the working week, from 8 o'clock in the morning is worked. So we knew what we were getting into.
Only: Partly the construction work started earlier. From 8:30, drilling was going on right next to our bed in the building next door, and it felt like the wall was about to be torn down. It was an unbearable noise level that you can not trust any human being.
All in all, a very sobering stay. We asked after 3 nights, after describing everything to Tzach, for the possibility to spend the rest of our trip in another apartment of the agency. Unfortunately, none was available during this time. In return, he offered to reimburse us for the remaining nights. This conversation also went smoothly and we received our money back immediately. For this we are very grateful.
Now we have found a different apartment at short notice that gives us more than hope to turn this vacation for the better.