The communication was impeccable and deserves to be praised, response time was almost immediate and they helped us with everything we needed, including arranging a transfer for the airport.
The location is fantastic, very close to the ribeira port, which is full of restaurants and bars and extremely close to the bridge and the wine cellars. A valuable tip is that there is a free elevator near the apartment (not the funicular), which we only found out about on our last day and could have saved us some money and time.
The apartment is modern, very clean and comfortable. Perfectly met our needs.
Would certainly recommend and stay again!