Carlos was very helpful and prompt with communications. The apartment was very nice in terms of clean, comfortable and nicely appointed bedrooms, well-equipped kitchen and bathrooms. However, I felt it lacked a comfortable lounging area big enough for our family of four. In terms of location, the apartment is also close to popular areas in Porto, which is great. However, it is also located on a very busy street which was disruptive for my family each night of our stay as traffic noise and loud pedestrians continued throughout the overnight hours. All in all, a good stay.