Luis Almeida, our host left no stone unturned to communicate with us during and after the booking to make sure everything went smoothly. His english is fluent and he is knowledgeable about the area. He waited for us at the Campanha station as agreed and made the train trip with us to Soa bento station. From there he walked with us to the accommodation which is downhill about 15 mins walk and pointed out various landmarks and answered questions. He is chatty, friendly and flexible and extremely helpful. Took us to the accommodation and pointed out the workings of the place and the code for the free wifi and where to leave the keys upon leaving. The place is serviced with clean linen. Comfortable stay at central location with great views over the famous bridge and the river. I took very nice pictures through the window. Will use again and refer others to it.