We were told checkin was at 3 pm. We had a 6 hour drive that day so we planned our departure on arrival at 3 pm. We arrived at exactly 3 and unloaded the van and all the luggage (a family of 6). We get to the 2nd floor apartment to relax and find that the unit was not cleaned. Towels and sheets and trash throughout the unit. I texted the host with pictures. Only then were we advised that the cleaning lady had COVID and he would need go find another crew to clean the space. He dispatched another crew an hour later and told me to remove all the luggage so they could clean. There was no place to put the luggage nor the kids. We took the exhausted family to get a bite of food while crew cleaned. 3 hours later not having heard from the host, I texted to inquire status of apartment. He then said the apartament was ready. We went back to the unit at 8 pm. It was then we learned that the air conditioning in the master bedroom was not working. I again texted the host to advise of same. He asked for photos of the ac and I sent same. He said there was nothing he could do until the am when a technician would be dispatched. No one could use the master bedroom because of the heat forcing us to sleep on the floor of living room. The next day I texted with host as to status of technician as we were beyond exhausted and no response. He never sent the technician and no AC in master bedroom for the entire time of our stay. Very dissatisfied with unit.
On day of departure the check out was at 11. We cleaned the property to conditions better then we received it. The cleaning crew was at the door at 10:45 to commence cleaning.