Let me do you a favour and say … DON’T book this Airbnb. The location was good, the amenities were good, but the host was horrible. I would not recommend to my worst enemy risking booking with this host and guest ready. They take a “not our problem” approach, and will literally throw you out on the street without batting an eye.
We landed at the Porto airport and were alerted to the fact that there was a small issue with the toilet and maintenance was there fixing it for our checkin time. That’s fine with us. We go to check in and are greeted by maintenance. We sit down on the couch in the living room and use the time to plan our first day in Porto and decompress post red eye flight. About 45 minutes after checkin we are alerted by maintenance staff that the toilet won’t be fixed and he will let the host know.
The host contacts us and lets us know we can no longer stay there (this is after we checked in) and we receive a notification that our trip was cancelled on Airbnb. We get called and told to leave the apartment. We ask if they have other accommodations available last minute. They do, however, way out of our budget. The host tells us despite these other properties being empty, it’s not their problem and to contact Airbnb and deal with them.
We beg the host to let us remain in the living room for an hour or so to sort this out over wifi (we are from Canada and don’t have service yet). After giving us a short grace period he calls us telling us we must vacate the property immediately or face him calling the cops on us. We insist that we have already checked in, have nowhere to go and no service, and to please honour allowing us to stay to get this sorted. He harasses us and again threatens the cops unless we vacate immediately. Again assuring us that despite cancelling on us post checkin, the fact we have no accommodation or access to wifi is not his problem. Despite the apartment being empty for multiple days until the toilet issue is fixed.
Again, I will say the apartment is as pictured. However, the host is truly an unkind and unsympathetic person and the apartment deserves a 0 star based strictly on their lack of care of guests. Not worth the risk.