The apt smell was toxic upon arrival necessitating opening windows. Then we were freezing and when we asked for more blankets she said she had met here Air BNB obligation. The heat did not warm the apt until days later. We were freezing but she didn’t care (please review the text thread). Also she advertises a washer and dryer but does not provide washer detergent. Also there is one thin towel provided per person with one small drying rack in each bathroom and no hooks to allow towels to dry. Anna provides the very bare minimum and then you are on your own. She makes it very clear that she simply doesn’t care on a personal level. While claiming she had a great rating for cleanliness, the carpet in the master was filthy and the first two coffee cups we from the cabinet were not clean. It was very different treatment from other Air BNB’s where the owners really cared. Anna did nothing to address any of our concerns!