11 marks out of 10 for service excellence in all aspects (clean and modern place; customer experience; outstanding treatment).
Words cannot express the customer service excellence that both Joao and Ana provided during our stay in Porto. If airbnb has a service excellence award, I would recommend that it be awarded to them for all their hard work and dedication that they put in day in and day out to provide this type of customer experience!
Don't pass this opportunity to experience this amazing and outstanding excellence!