My review is mixed because the place itself is great (clean, well located right above the port houses in Gaia) and as described in the listing (so 5/5 rating for the actual place) but dealing with Porto City Hosts was so annoying (e.g., complacent, didn’t care, rude, didn’t provide enough towels, their driver took us to their office for us to wait around 3 hours for check in and then expected us to walk with our luggage across cobblestones 25 minutes to our airbnb; gave my sister the wrong address to their own property, resulting in her being an hour late for our tour). My rating for the hosts is 1/5, hence the 3/5 average overall. I’ve stayed at 20 airbnbs all over the world, and have never had a host (or place) yet that I haven’t rated a 5/5. Hosts are usually gracious, responsive, and happy to help, but my experience with Porto City Hosts is that they are an impersonal management company that doesn’t seem to care about its customers at all (but rather their own convenience). In our entire 2 weeks in Portugal, every other person we came in contact with (restaurants, airbnb hosts, hotel workers, tour guides, drivers) was extremely friendly and warm, and our only negative experience in the country was with this management company. If I had to do it all over again, I would book a different place with an individual owner (or a small management company); in fact, from now on, I will make sure that my bookings anywhere else in the world are the same.