We were very much looking forward to our stay. However communication was disappointing, shower drain did not drain and flooded the bathroom, and water leaked in the front door from the rain. All these items compounded put a damper on the stay on the beautiful space and great location.
After an 18 hour travel we were looking forward to dropping off our bags. We were advised we would be able to drop our bags after 11am, but no further information was provided. We ended up arriving at 2pm to leave our bags to a locked gate and we were unable to contact the host Achilleas. I had contacted them at least 3 messages prior giving them updates at various time periods on our arrival time and we received nothing. We ended up waiting on steps nearby, I even contacted Airbnb support for help. Up until now I have received information on how to get in to an Airbnb typically a few days or perhaps the morning of, having not received the information an hour before check in was incredibly stressful and after 18 hours of travel especially challenging. At about 2:20pm the host sent us the information to check in and there was no acknowledgment of my previous messages.
The following morning, I messaged the host about how to exit the gate. I believe this should be included information provided. The host took some time to respond to this.
My partner then let me know that the shower was not draining very quickly and the bathroom even flooded while his eyes were closed washing his hair. I sent a message to the host with a photo and did not receive a response from the broker until our last night of the trip. The rest of the trips we could not take solo showers if we did it had to be a few minutes max or the water would flood into the bathroom.
Our last night of the trip, the noticed that there was water coming in from the storm. A little pool formed in the entryway. Messaged the hosts as an FYI and sent a photo. It was only after this we received a response quickly, they apologized that the previous message was missed and they wanted to check the following day. At that point we would already be checked out.
On our last morning there were also a huge number of ants crawling out of the bathroom sink. I took pictures and videos. They were little ants, but seeing at least 15 ants crawling in and around the sink and on the walls was not ideal.
There was also a smell of sewage occasionally.
All that being said the space is beautiful, and designed well, and a convenient location. I believe it would be a lovely little space in the summer time without the drainage issues.
However our specific experience wasn’t as we had hoped.
I do hope they improve their communication, especially at critical times or even just quickly acknowledging the messages and respond for peace of mind.