There was a problem with the shower in the room - but not a problem for me! Marco contacted me before I arrived, informed me about the situation and offered me an equally good room on another floor in the same building.
Then there was a problem with the front door, when I came back at 23:30 at night - but also that problem was solved right away by the assistant Helena, who had no problems getting up from sleeping immediately and was in less than 15 minutes at the apartment to solve the issue. Again, great support and very service oriented.