The apartment’s tap and flush water was cut off by neighbour. We had to move out.
One day the hostess said someone needed to go into this apartment to check the water system. We were away but ok with that. When we got back in the evening getting ready to shower and make dinner, we found that there was no water in the apartment. We contacted the hostess and she said she would check. Thirty mins passed I asked again and she told me to be patient. She wasn’t sure where was the main switch. We went ahead and figured that out. The switch had been turned off and we turned it back on. We notified the hostess about it.
Next day when we went back to the apartment in the evening, there was no water again. We turned it back on. Five minutes later, it was turned off again. We saw 3 angry neighbours outside the switch room. They told us that we could not turn on the switch as it caused flooding and leakage.
We passed the phone to the neighbours and let the hostess to talk to them directly. After a long conversation, the hostess told us that she had calmed down the neighbours and we could turn the water switch back on. No way the neighbours was going to let us touch the switch.
We felt like we were being put in impossible position by the hostess between her and the neighbors. We also felt very uncomfortable to use water if it could be the source of flooding and leakage. We decided that moving out was the only option and contacted Airbnb. It was bad for us since we were hungry and tired at that time. We needed to pack and looked for a last minute accommodation at 7pm.
The hostess was out of county. I felt sorry for her but she could have followed up much better after the “someone” investigated the water problem the day before and turned off the main switch. In fact, on the first day of our stay the shower drainage was so slow that we almost flooded the bathroom. We notified the hostess and she came and “fixed” the problem. Now we looked back, the water system had problem from day one and hadn’t been really fixed.
There are other things, albeit minor compared to water problem, could have made the stay much nicer.
1)the apartment was cold. There was only 1 small portable heater which wasn’t enough. We told the hostess and she brought in a heating fan which kept changing to a cooling fan after turning on for a short time. She also gave us more comforters. It was barely warm enough to sleep and was cold for moving around.
2)the kitchen looks nice but a bit of salt, pepper and cooking oil would be nice but there was none.
This apartment is nice for 2-3 people and in an excellent location. It has a lot of potential. I hope the hostess will make it better in the future.
Lastly, thanks Airbnb team’s professional help when we decided to move out.