Tomas wasn't available at check in and there were some apparent issues that morning so the apartment hadn't been cleaned when we arrived. The cleaning ladies ended up granting us access when they arrived to clean and we went out to grab a bite. Otherwise, the apartment was fabulous and we were grateful to able to leave our luggage in the office after check out since we had an evening flight out of Porto. As most every review noted, there are a LOT of stairs (really, more than you anticipate) so definitely be mindful before booking!