Apartment was stylish and bright, very well located within walking distance to the most places in the city. It was overall comfortable. Check in was on time and check-in guy was friendly and helpful.
Now to the cons. Listing doesn’t say that you have to pay extra 10 eur if you need to check in in person at your address. Otherwise you got to get to the office to pick keys yourself. I don’t mind, but it must be disclosed before you book, not after.
Then there’s no extra towels and no floor towel. Again you can pay for more. Cleaning wasn’t good enough. It was cleaned for only to make good fist impression. We found previous guests clothing nobody cared to remove. Couch wasn’t cleaned properly, some mess inside cupboards.
Listing says it has everything for comfortable stay, but no kitchen towels, no cutting board, kettle was broken, etc. I made a list of things that were missing, reply from Porto Concierge was quick, but they didn’t fix anything. They said apartment just comes like this.
They said they likely will fix the kettle, and I didn’t hear from them till the end of my stay. They had 2 weeks and they did nothing. In fact it’s mentioned in previous review that kettle is broken and they didn’t fix it in months. I’m sure after you read this review you will find that kettle is still broken and not replaced.
There’s also some things in need of maintenance, like leaking sink in the kitchen, broken shower holder, towel holder, etc.
As previous reviews mentioned house is located on a very noisy street. Next to a bus station, buses coming and leaving 24/7, and it makes a lot of noise any time of the day or night.
At the end of my stay I also received an invitation to leave a review, because as they said competitors leaving some bad reviews. I guess it’s not competitors, you just got to do your job and actually manage these apartments.