We couldnt get into contact with Philipa on the day of arrival, not by sms and not by calling. As a result we wandered around in Porto for 2.5 hours, with our luggage. Only after 16.00 we received an sms to collect the key at her work nearby. As we came travelling from the North of Portugal, we couldnt send the exact time of arrival, but still she could have left a message where to collect the key. Appartment was in a perfect location with beautiful view from balcony. A gorgeous place.