The apartment is beautiful, well decorated and well located to visit Porto.
But unfortulantely, it was not clean. It looked like the place hasn't been cleaned at all. There was a white liquid all over the front door floor, inside the apartment the floor was dusty, the toilets not clean, and they didnt change the bed sheets from the previous rent.
it is owned by a company so when it comes to reach them it is quite complicated. They first will sent you automatic response not related to your question.
We had to wait untill 11pm to get into the apartment and it was still uncleaned. i wouldn't recommend the place as it is quite expensive and not clean as they are selling it.
May be we just have been unlucky and it is not the way they use to work, but it was very desappointed. i have to say that Victor "The Host" have been nice and reimbursed us the cleaning fees.