Bathroom shower had a lot of mold. It felt unhealthy.
There was a lot of dust and hair on floors. I don’t believe it was vacuumed very often. I found a vacuum in closet and vacuumed floors myself when I arrived. Being that I pay a cleaning fee, i find this unacceptable.
There was an issue with entering the building through lock code. This was due to a tenant manually locking building door internally. This caused me to be out on the street for almost an hour unable to enter into building. I called the Porto Consierge phone number countlessly and messaged them on Airbnb app with no answer to help me.
Another tenant eventually let me into building, but I was very worried that if I left my apartment again, I could be locked permanently for the night.
I was in quite disarray as I was calling the Porto Consierge line they gave to me if there were any problems with check in. I finally got a hold of someone at the reservation department, she was trying to find solutions to help and was very polite. She called me back a few times to give me an update, which I appreciated. But, I never got a final resolution to my problem.
Porto Consierge sends a lot of automated messages. But when you need them, they didn’t respond to my messages or answer the phone.