I'd like to really take the time and do an in-depth review of the 2 apartments near the Superbock Arena.
Apartment 1 CAN PARTIALLY recommend (for short term stay during which you are mostly out and about) based on:
PROS:
- location at the back of the garden with a nice patio
- quiet
- nice bedroom and bathroom upstairs (they are indeed „airy“ and „bright“, as advertised)
CONS
- kitchen and living area are windowless (there is one small opening in the door) and feel like a bunker
- sink in the bathroom is loose and wobbly
- no coffee machine (although advertised)
- TV wasn’t working
- washing machine was broken
Apartment 2 WOULD NOT RECOMMEND based on:
CONS:
- only 1 window in the whole apartment (in the living room leading to a small patio (it is definitely not „airy“ and „bright“ as advertised
- very noisy fan connected to the light in the bathroom
- overall noisy (you can hear when people going up and down the stairs and what the next door neighbors are doing)
- dirty (especially carpets in the living room, spider webs and dust on the bed headrest)
- overall stench, which I can only describe as a combination of moldy/humid/old (particularly strong around the couch and the carpet are and on the left side of the bed due the fact that there is an opening or access to the inside of the building, which looks like a closed from the outside)
- very slow and patchy internet connection
- several uncovered holes in the wall and/or missing parts (one night-stand, shower-head holder)
PROS:
- comfortable bed
- location
I WOULD NOT recommend Host Wise based on our interaction and experience with them for these reasons:
- they sent the wrong directions to apartment 1 and we had to wait for the maintenance person to locate the correct apartment, which delayed our check-in by an hour. The person they sent over was only helpful with a temporary fix for the shower head. No apology from Host Wise.
- very poor to non-existing communication from host (host wise is the company that manages the properties)
- contacted the host about the bad smell in apartment 2 and kindly asked for an alternative solution. Hostwise ignored my calls several times (said to write on WhatsApp as they needed to have written proof) did not apologize for any inconvenience and said to simply open the window and air out the apartment. Fun fact: they called multiple times on the very last day but did not engage in any written communication.
- apartment descriptions are grossly inaccurate
1. Apartment 1 is far from the „luxurious designed flat“ advertised.
2. There is no Jacuzzi
3. there are only 2, not 3, double beds
- after we booked our stay, we received a message that we would have to pay a pet fee. Despite indicating to them that this information is nowhere to be found in description of the apartments, they insisted on it and provided no explanation. In fact, they still have not updated the description with this information.