Hello, We have experienced unpleasant situations with Luczati host. The 1st of May, at 11pm as the picture shows I sent a message to the host showing that the keys for the check in were missing inside the box where they were supposed to be. I sent them a message without reply, therefore I had to take a taxi and go to their office in person, speak with an employee that said it wasn’t their fault if the key were not there because the previous guest forgot to put the keys in the box after the check in. This is unacceptable and furthermore totally nonsense because the cleaning lady when went there after the check out of the previous guest for sure realized that the keys were missing, so they could have solved the problem in time and avoid to us all this issues... Basically we had all this hustle at 12pm on the day of the check in plus they offered us another room(since the original one didn’t have the keys) and the new room was at the ground floor, which was not what we reserved, we couldn’t sleep because it s right after the entrance of the building and other guests of the property came home late night smashing the main gate door. This is unacceptable. Plus the wifi didn’t work at all, I attached the screenshot(I had to pay for extra data to use it during these 2 days since I am working remotely)