We didn't actually meet Filipa on arrival but we meet her mother, who was very welcoming. Filipa did however send detailed directions on how to find the place. Once we met Filipa at her Sandwich shop (which was great) she was very helpful and pointed out some great places to see in Porto. The flat was cosy, clean and everything you need for a 'lock up and go' stay. It is centrally located, in and amongst the locals.