The apartment is very tidy, clean and nicely decorated. But they have the worst checkin process I have ever encountered. After booking, we were informed to pick up the keys from a different location than the apartment, which was a 20min drive across the city from the flat. None of this information was in the listing or explained anywhere before the booking process was already complete and paid for. Driving 40 minutes back and forth to get keys?! I have never had this kind of thing, in all my travels. The property manager was rude to us on the phone about the options we had. He said they could only send someone to the apartment with the keys if we pay an excess charge for it. We finally said we would come get at the keys at this random location at 2pm, which completely altered our plans. He then sent a message saying someone would come to the flat at 3pm to give us the keys, and then without me confirming that, he said we had agreed on it. So we changed our day to then fit around that. We then get a message from the person bringing the keys that we must be at the apartment at 1:15pm (no earlier or later) to get the keys. (Diogo who did bring us the keys was incredibly friendly and helpful.) But unfortunately this entire day was such a colossal waste of time. We were running around trying to find a place to park, then had to call our car rental to try to extend it so we could get the keys at the right time, only to have them change that all once again. They just need to get a lockbox or have a better system. They advertise free luggage storage, which seems helpful, but it is also at this very inconvenient location. It is these big rental companies that own many apartments in a city and then hire property managers, that takes away from the whole personal, local experience airbnb was made for. Which is really too bad. The apartment is also only made for two people. Although is says three is possible, their pull-out bed is just a very thin piece of cheap foam that cannot be considered a mattress. It was a very nice and clean apartment, if you have the time to waste getting the keys.