There are several positives about this duplex: It is spacious, modern & the kitchen is reasonably well equipped. It’s also within easy walking distance of central Porto, the beds and pillows are comfortable and the wifi is pretty good too.
Nevertheless, it is the most disappointing Airbnb property I’ve stayed in for years, for three key reasons:
Firstly, the design is flawed. It seems to be designed for two families with children. But there is only one bathroom on the bedroom floor and the open stairwell is dangerous for young children & anyone moving around after dark. The lounge windows on the lower (8th) floor are also worryingly low.
Secondly, the realities are far less attractive than the photos. It has clearly been created to a very modest budget. It appears to be the only flat in the entire block that lacks blinds to keep the heat out. The mobile air-conditioning unit in the living area is inadequate in hot weather & the curtain rails are prone to falling out of the wall if you move the curtains.
Finally – and arguably worst of all – is the attitude of the management company. Responses are lazy, problems are dismissed or ignored and resolving difficulties (such as a complete loss of electricity) is very slow – even if you phone to report issues AND can speak Portuguese.
“Find the fuse board” we were told when we lost power at 8am, “and flick the trip switch.”
“We’ve done that three times already, and the power switches off again,” we replied.
“Well, no-one else has ever had that problem,” Joanna told us.
“That doesn’t alter the fact we need electricity, does it?” we replied, pointing out we needed power for the fridge, aircon, lights and more. (Thankfully
“We’re very busy right now,” she replies, grudgingly. “We will try to get someone round to look at it today. Are you sure you pressed the right switch?”
“Yes,” we answered, “We have told you that several times already. Could you please prioritise this issue?”
Approximately 8 hours after the problem was first reported, the switchboard was replaced and power restored. At which point one of the two lifts packed up…