I have mixed reviews about this place because two things happened that affected my agenda for the week. First of checking in was a breeze, host waited an hour for me to check-in since my flight was delayed. He provided a walkthrough of the place, showed me how to open the door from inside the unit and also provided a bottle of water and wine. He also provided a sheet with wifi password and their number on a piece of paper. The flat itself is cozy, right on the 1st floor, in the center of everything.
This trip was mainly a work-cation, so I planned to work from 3pm-9pm (WT). Around 3:30PM i stepped out to get lunch at Cafe Majestic around the corner and when i got back to the flat, I could not open the door from the outside of the unit. I tried everything possible for over 30 minutes then i decided to message the host from the air bnb app because at check in he confirmed the preferred way to message was through the app. I messaged them around 4:30pm and sat outside of the unit. No response an hour later so I decided to check the app for their number so I could call, I looked everywhere there was no number listed anywhere! (Again have I known this door would be a challenge to open I would have saved the number on my phone before stepping out) Normally from the app we are all familiar that there is an option to call or message the host, the only option that was available was to message the host. About 1h 1/2 later I decided to reach out to air bnb so they could call the host. After numerous attempts to reach an english speaker I finally got someone on the phone who was able to contact the host 2 hours later. So long story short i got back in the unit after 8pm, so 4 hours after I got back to the flat. The host did come and show me how to open the door properly however I missed out on 4 hours of work waiting outside.
The next day I logged in for work and noticed it would take over 15 minutes to load zoom to attend my meetings. I reached out the host and he mentioned he called the carrier and they didn't find nothing wrong with the service and someone had to show up to fix it. To my knowledge this was never done and i ended up taking 2 days off from work due to this slow wifi situation. So I literally lost 3 full days of work due to this inconvenience.
I read through the raving reviews before booking this unit however my experience wasn't great. Communication was lacking and I had no stable wifi to work so in the future should I plan to work in Porto I would think twice about this place. However if you're just on vacation this unit is in a great location and you'll get your money worth.