The room looks exactly as it does in the pictures, and it's very clean and pretty spacious! As a solo traveler, it really had everything I needed. As other reviewers mentioned, the room is a studio, so if you're sharing the room, be aware that only a curtain will separate you from the toilet/shower. I expected it and was alone, so I didn't mind at all. Communication before and throughout my trip were very clear, including check-in instructions and directions from my arrival to Porto. The location just can't be beat, and even though the room was literally overlooking the train station, I never had any big issues with the noise. I actually appreciated that you need to ring to get into the building, because it made me feel safer, especially when Vitor greets you from the floor above just to check in with you! Wi-Fi might be a little spotty, but by keeping devices towards the bathroom half of the room, I think you're closer to the router and less likely to disconnect. Not a big issue, Wi-Fi otherwise worked fine!
Vitor was a big reason I enjoyed Porto. From the very beginning, Vitor offered so many amazing tips to inspire direction to my Porto adventure, including less-tourist trap/local eats and magical views. I also realized that I forgot a very important piece of jewelry in my room AFTER I had already left Porto and moved on to a different city. Vitor was very prompt in checking the room again, responding, and working with me to get my little treasure back to me.