The house itself is clean, comfortable, and spacious. The area is very close to the city centre and next to great transport links. However, the check-in procedure was awful. You have to pull the door and turn the key at a very specific angle for the door to open. We wasted 2 hours of our short trip to Porto waiting for someone to come help us with the door. Although the staff were friendly, waiting 2 hours for help is unacceptable especially when we paid in full for our stay.