Hello GuestReady,
I sadly can only give you a very bad review, because of the worst check in we ever had and sadly this effected completely our stay in Porto, which we imagined from the first day to be enjoyable!
Your service in terms of communication is just terrible. I don’t know, who you hired to be the hotline in Porto, but you definitely need to get another person, which is more sensitive and reliable. I can’t recommend your service at all, and will avoid to book you in the future. Your apartment was lovely, but this didn’t compensate for this horrific start you gave us.