We were running somewhat late about 30 min. from the airport because we were facing problems with our luggage, she left the apartment and there was no chance we could get the keys from her or make her open us the door or get money back, so we paid full price but had to almost spend the night on the street. I was pleading her to make exception for us to let us come still as we were tired and it was cold and rainy and night in unknown city but no chance! I never met such a rude and unfriendly not able for helping or just understanding person in my life.
She didn't let us to the room although she took our money ...