I have never given such a bad review for an apartment I have rented (and I have rented many!), but this is required, so you know what Tripas-Coração are about.
I initially booked another of Tripas-Coração apartments in Porto for a 28 days stay in Porto, then I went to check in and found numerous issues with the initial apartment; floors were dirty, very cold due to breeze through the patio door and windows due to no insulation seal on windows or the door so the breeze was chilling in winter. Next the electricity kept switching off if more than 2 appliances were on, which was useless if say a washing machine and a heater were needed! So I contacted A!rBnB who did not response in the time-frame they should have (5 minutes), in fact I had to call them on numerous occasions and send emails. I knew I could not stay a whole month there so decided to start looking on A!rBnB for another apartment as I waited on AirBnB to resolve. I found a few apartments online that looked okay, and one which was also managed by Tripas-Coração. Eventually the next day Tripas-Coração contacted me and said they’d come to the apartment and walk me to the other apartment I had selected. Now I had to wait until 3pm (most of the day), working in the cold and damp apartment until Triago turned up from Tripas-Coração and showed me the possible new apartment. I had a quick look and said yes to this apartment as time off my work and all the messing around was not good situation to be in. I moved into their apartment, took my usual entry video and photos of the accommodation, and then I realised I had quoted the wrong refund request for this apartment from Tripas-Coração and A!rBnB as this apartment was cheaper due to the fact it was a lot smaller (tiny!) and very basic furniture, no dishwasher, kitchen items, glasses; which I laughed at as they state their apartments have traditional Portuguese furniture, mmm not quite(!), most of it was IKEA e.g., plates, tiny rubbish bin(!), bed, cutlery etc., broken toilet roll holder, only 1 set of bed-linen provided for 1 month stay, shows lack of care, consideration or understanding of what a standard person needs when staying for a longer period. They offered no cleaning products, and in this time of Covid even a spray cleaner to wipe surfaces, handle rails etc., would have been appropriate and hygienic to leave these basic cleaning products for a guest. So I followed up with both Tripas-Coração and A!rBnB on the correct refund value as the refund they sent me was only €100,99 when it should have been for €651,00 which is a HUGE difference to pay for a tiny, ill equipped, freezing; again windows that were not insulated with a seal…unbelievable! Tripas-Coração refused to pay me my correct refund, in fact declined to even communicate on the matter, they robbed me of MY money. From the original apartment @ the cost of €1855,00 for 28 days stay, to this apartment @ €1204,00 (refer to attached A!rBnB photo quote for 28 days) is a huge difference in price, the refund they provided me was €100,99(!), when they SHOULD have refunded me €651,00 for this apartment as the cost was €1204,00 NOT €1855,00! I would NOT trust Tripas-Coração or A!rBnB, I would seriously NOT rent any apartment from them, their deceit, un-trustworthiness and cheated me out of my money, they only want your money, and to rob it. Their deceit and lack of even acknowledging what they’ve done (same goes for A!rBnB) is disgusting! I was advised by a friend who worked for A!rBnB they have no care, or consideration for people, only making money and this is very clear in my case. I have sought legal advice on this as I am not letting them get away with it. I’ve also attached photos of other apartments that Tripas-Coração rent out on A!rBnB, 1 bedroom (not studio) apartments Tripas-Coração in Porto which as you can see are much lower cost for 28 day day stay, and MUCH bigger than the tiny 27sqm mezzanine studio apartment in Porto that I paid €1755 for! They are disgusting and have shown no remorse in what they’ve done to me. DO NOT BOOK THROUGH TRIPAS-CORACAO, you have been warned, there are MUCH better companies to book through, and apartment agencies here in Porto.