I'll start off by saying that the apartment itself is very nice. Spacious, lots of great lighting. However, that's about as far as the positive feedback goes. I was in communication with Marta in order to check in, but I missed my original flight and came much later in the day. When I arrived, there were two different people there to check me in, which had not been communicated. (Neither of those people spoke English.) One of the "hosts" checking me in was a young man who's behavior was strange (staring and mumbling at me), and made me very uncomfortable. I was thankful that there was a second lady there, but overall it was an odd and unexpected greeting. Once checked in, I checked out the apartment and found that there was still garbage in the bathroom garbage can, there were little hairs and stains on the pillow case. I texted and Marta reassured me that the apartment was cleaned and that the garbage was on oversight. Fine. I went to wash my hands and there was no soap in the dispenser. No shampoo or conditioner. That had to be provided to me the next day. Finally, and perhaps the worst problem of all, was that the outside door into the building is almost IMPOSSIBLE to open. The key gets stuck and doesn't turn. My fingers would go numb trying to open this door. One night I was outside for 15 minutes and ended up asking strangers on the street to help. When I informed Marta, she said that the lock "has a way and is necessary to catch it". That needs to be listed in the description!!! Overall Marta was helpful, responsive and sweet, but the state of the apartment, check in, and building door were unacceptable. I would not stay here again.