The accommodation is in the very city centre, very well positioned and even better than it looks in pictures. The studio is extremely spacious and well furnished. The structure offers daily housekeeping. However it is managed completely remotely, and even if there are issues nobody would come to the rescue. When we arrived we received a message with wrong instructions to reach the room and wrong access codes. It took a while to get hold of the assistance (that at first sent a text message from a French number that I called and re-addressed me to the Portuguese team). Anyways, we waited over one hour to get the correct access code, and the person on the phone was very rude and dismissive, they simply treated me as I was stupid or something. Once I finally gained access to the room, I received this message:
Hey Serena.
We're so sorry to see you had issues dealing with the codes and we're going to take steps to streamline this process in the next occasion.
Please let us know if there's anything more we can do to help.
Best regards,
GuestReady Team
This message made me mad since it is not an apology, and they were blaming me for having "issues dealing with the codes" instead of simply saying sorry for giving me the wrong code for my room and wrong indications on where the room I booked was located. This is just to say that the customer service was horrible.
One more thing to add is that the accommodation provides soap, however the bottles are diluted with water, which is not an eco friendly solution (we should just use less soap and dilute it in our hands), since dilution causes a diminished cleaning effect not only because of the minor quantity of detergent, but also because water favour bacterial proliferation, that could fasten deterioration processes of the soap (I have pictures of the little layer of water floating on top of the soap in the bottles).
In general I also need to add that Porto is extremely beautiful, but unfortunately has been turned into a Disneyland for tourists, and this kind of experiences are just part of the commodification of the city for us tourist (I am indeed aware I am also part of the problem).