So I tried to be nice with my first review on this apartment. But I can’t be nice anymore and going to tell all the issues this apartment has.
1. Random people trying to open your apartment when you don’t expect anybody. (Probably) people renting the apartment next door are given wrong instructions every time. So they try to open your door with the wrong key every couple of days. I don’t know how others feel about that but I was anxious and stressed all the time because of it. Host didn’t solve the issue, his reply was “I can’t control other people”.
2. Cleaning crew trying to open your apartment on the wrong days due to miscommunication with the host. (They come couple of times a week and not once a week on a certain day like they are supposed to). Even if they ring the doorbell in advance they only wait for a few seconds before opening your apartment which sometimes is not enough time to reply. One time a male cleaning crew member opened my door when I was sleeping without ringing the doorbell. After I loudly asked “why did you open my door” the guy silently left without apologizing.
3. Almost every time cleaning crew forgets to leave either kitchen towel or one of the bathroom towels or coffee or detergent or washing machine tablets or something else.
4. The balcony door locker is broken from one side, marks on the table, loose door on a kitchen drawer, loose door near bed, creaking shower door, creaking chair, shower randomly leaks when the water is off. Since it took a week to repair a shower hanger during the first month I decided not to complain about these other things because they didn’t bother me much and some of those things are impossible to fix.
5. You can hear people walking very loudly above you. I wonder if people below me could also hear me walking. It’s so loud that it’s hard to fall asleep or it wakes you up in the middle of the night. And you can also hear everything that’s happening in the corridor (even talking).
6. During my last week I noticed that I’m missing a shirt. I thought that the cleaning crew accidentally took it while changing bed sheets. They couldn’t find it for a very long time. Two days before my last day they said they found some clothes but not my shirt. (So I guess it’s pretty common to “accidentally” take other people’s clothes). I kept asking for a pic but didn’t get it. One the last day host was ignoring me till I requested a refund on airbnb for a stolen shirt. Then he declined it and replied that they found my shirt but still could answer me about the time they can bring it and continued ignoring me. And after I accused them of stealing they eventually replied with “We have 40 apartments. It’s not only your apartment we need to take care of”. They acted like it’s my fault that they accidentally or not accidentally took my shirt. So these kind of messages really show how much they “care” about their tenants. So sad I can’t add screenshots to this review.
To sum up: Very poor service. The host doesn’t know how to manage his stuff. It’s totally normal for them to ignore you or forget to do something they promised. If you have a problem it would probably take a week for it to get solved or they just wouldn’t solve it at all.
The only good things about this apartment are the view and interior. But it wasn’t worth it with all the stress that I’ve experienced.