The worst check-in experience and inflexibility for both me and my friend. It’s the first negative review I have had on any Airbnb host.
With the strike from trains, we notified the changed arrival time late the previous night. However, there is no flexibility and we can only check in between 4:30-5pm, so we had to cancel our boat trip to the vineyard. We also offered to meet them in other locations or their office to make it easy for them but they rejected it too. We also had to store our luggage in the bus station. When we can’t find the place as the street number is confusing and missed the check in window by 10-15 mins, we were given attitude.
Plus this is run by a property management agency not even an actual host.
I am sure the agency will reply to this comment with good rationale. But for us as travelers, it was terrible.