The apartment was disgusting when we arrived, they didn't clean up at all - piles of trash, dirty dishes, no clean towels, dirty sheets with some food in the bed... A cleaning lady come next day afternoon to do some cleanup which was rather incomplete, leaving general dust in the apartment, dirt on the carpet and not to mention that she took all the nespresso capsules from the kitchen....Nevertheless it was 'okay' to stay after that. The apartment itself is very nice, well located and well equipped, but our first night left a bitter feeling for the rest of the stay... Also to add that there is a big construction in front of the apartment so we woke up everyday 6 AM for the hammering and drilling noises... They offered a refund of 1 night and the cleaning fee or a complete refund... since it was already after midnight when we get to the apartment, we decided to stay.. I think the apartment is great, but The Porto Concierge service was awful, they even gave us wrong keys and I had to point out for them that the street addresses didn't match.. So I hope they are improving in the future...