The apartment itself was quite nice, very quiet and the shutters kept it nice and dark for easy sleeping. It was well updated with the exception of the bathroom. The location was great and the balcony view was wonderful and we enjoyed our time there. The location is very convenient and you can get most places very easily.
Upon booking the host offered a private ride from the airport for 18£. After accepting this offer, they then stated it was 25£ which was a bit confusing.
The check in process was not smooth - we waited approximately 15-20 minutes outside the apartment with all of our luggage at around 10:30 PM waiting for our host to arrive and let us in.
Additionally the host took photos of our passports which was not disclosed to us earlier which made us uncomfortable.
We asked if she could simply just write the necessary numbers/names and she proceeded to take a photo anyways.
The host did not communicate via the air bnb app and did not respond to any messages I sent.
Lastly, and what we were most disappointed with, was we sent a message inquiring about washing machine detergent, and I received no written response. Later on after we had been out all day, we returned home to find detergent in a bag on the counter inside the apartment. We were not notified that anyone would be re-entering the unit during our stay. Again this made us very uncomfortable with all of our belongings and any of our valuables inside the unit.
This would have been no issue if we were notified and confirmed the re-entry but the lack of communication during this stay was very frustrating.