Communication was done via Bruno and Luis, both very helpful and super fast to reply and help on any situation.
We stayed during December (cold time of the year), the house did have heating and it was very pleasant and warm. It was clean to good standards.
The reasons for my 3 star rating is for the following factors:
- No Washing or drying machine (it does have this on the description, and i confess i missed it and just assumed it had)
- There was an ant infestation in one of the rooms and the toilet which moved quickly to the kitchen. We did communicate this with Bruno, and they came with a temporary solution of water and vinegar. Seen it was christmas time, i understand its hard to find a company to sort this. We also did not want to be sleeping in a warm house with chemicals.
- On the first day we locked the front door with the key, and when we returned back the key wasn’t turning. It took about 1 hour to get it opened with the help of Luis.
All in all its a good place.