The flat was sold as a deluxe, bright flat but it was not that. It was dark and did not resemble the photos. Linen and towels were low quality and pillows were missing.
It had not been well maintained and had several issues such as mould in the kitchen’s laundry area and rising damp in the hallway. The house was extremely cold and we had to keep heaters and on at all times due to the very thin glass pane windows.
Two windows in the apartment were cracked which caused a constant draft and the shutters didn’t work properly in two of the rooms. The general maintenance of the flat was sub standard and unsafe for a child as there were loose wires on the floor, exposed wall plugs and a picture frame with broken glass.
The extractor in the bathroom was clogged with dust and the oven had not been cleaned which gave off a smell when you turned it on to cook.
The hosts were quick to respond and offered to send a handyman.