TERRIBLE EXPERIENCE. When we arrived in Porto, we were advised that there is a 10EUR charge to have someone meet us at the apartment to let us in (it would have been free to go to a different location to get the keys). This was a surprise. We opted to have someone meet us and we paid the 10EUR.
We soon discovered that there were no paper towels or dish towels in the kitchen - nothing that could be used to dry dishes or hands or wipe down the counters. We advised GuestReady and they told us that they could provide them but there would be a charge! We also discovered that there was a hand-towel in one of the bathrooms but no hand towel in the other bathroom. It took 2 days to get a 2nd hand towel.
The apartment was not clean. There was dirt on the floor, hair on the kitchen counter, and surfaces were not clean. I sent pictures of all of the dirt and grime to GuestReady, and they apologized and sent a cleaning crew back to the apartment to clean what should have been cleaned before we checked in.
The air conditioner in one of the bedrooms did not work. We advised GuestReady, and they were never able to fix it during our stay. They apologized for all of the inconveniences, but in the end, they only refunded 15EUR of the 346EUR we paid. I think this is unacceptable given that the A/C didn't work in one of the bedrooms the entire time we were there, and the apartment was not clean and lacked what I feel should have been necessities.
I hope to never have to deal with GuestReady again. They were slow to respond to my messages, and even though they were apologetic, they were not able to resolve my issues to my satisfaction. I wish I had read the other bad reviews of this apartment before I booked it. I WOULD NOT BOOK IT AGAIN IN THE FUTURE.