We actually never met Tomás. Our flight was delayed by an hour and when we informed Tomás we were requested to pick up the key to the room at the restaurant in the same building upon arrival. That was fine (and a great place to eat). We haven't had contact during our stay until I texted that we had left at the end of our stay and where we left they key. The room is good and close to the sights, couldn't complain about anything else other than the rain during our entire stay in Porto.