Check-In
We had originally communicated we would arrive between 4PM and 5PM, and would send a better estimate as the day went on (we were driving from Coimbra). Around 3:10PM we messaged them with our ETA of 4:10PM. We were told that they would be there only at 5PM, but managed to send someone at 4:30PM. Joao met us at the apartment, and the cleaning person was still there, finishing the cleaning. In my opinion, since the check out is at noon, they had plenty of time to clean, and the lady rushed to get the apartment cleaned since we were outside. The apartment was clean, but there were signs it was rushed, like hair in the bathroom, dirty dishes/utensils in the drawers, and a few other things. Joao was nice, he showed us how to get in, where to park, gave us tips on where to eat, what to visit, and so on.
The Apartment
Apart from the issues we had upon check in, the apartment was ok, it does need some attention to some wear and tear. It would be nice to have a few things upon check in, like a dish sponge so that we could wash the dirty dishes, and instructions on how to operate the washer. One more thing that could use attention is the shower, during our stay either the water pressure was not good or the shower head is clogged. It was hard to shower with just half of the water coming out. The building was quiet, which is nice after a long day.
Location
The apartment location was great. Several restaurants, bakery, grocery stores and attractions nearby.