I visited Porto with two of my friends and we had a fairly uncomfortable stay. We encountered quite a few issues that were worth mentioning in a public review to ensure that they are addressed and changed for the next guest. When we first arrived we were sent to their welcome center to pick up our keys. The door was unlocked so I walked in and stood by myself in the front where they keep guest's luggage. There with no one else around for a few minutes so I went to the back and finally found an employee. Although we did not leave our bags at the welcome center, it is one of the things that GuestReady offers and I would not recommend anyone utilize it because the employees were not paying attention to anyones belongings. One of the showers was broken and we informed them upon the first day of our stay. Whenever we showered the bathroom floor by the toilet would flood. We informed GuestReady and they said someone would come to fix it. When I asked for an ETA they were unable to provide one and informed me that someone would come by and ring the doorbell. Being that we were on vacation in a new city we were not always home and had no idea when someone would come so this issue was never addressed or followed up with. We were unable to use one of the showers for the duration of our trip which is an important amenity that we based our booking off of. Finally the overall cleanliness of the apartment was very concerning. In the second bedroom the mattress had black streaks on it and two of the comforters were dirty.