My husband and I only met Bernardo while his sister, Francesca, was on holidays. We gave Bernardo the wrong time of our train arrival from Lisboa to Oporto which left him waiting for more than a couple of hours to welcome us and hand the keys. Despite this unfortunate and embarassing event, he welcomed us with a warm smile. We apologized and he was very understanding. The apartment is located in a very cool neighborhood in Oporto. The inside of the building was totally renovated and every corner was fresh and tastefully decorated. Our spacious studio was located on the very top floor- perfect for savoring yummy Portuguese pastries and coffee in the morning while enjoying the rooftop views! All the basic necessities were supplied, we couldn't ask for anything else. Another thing that Bernardo so kindly did to us is offered to wash our laundry since there was no washer in the unit. I was very pleasantly shocked by this kindness! We gave our 3 Euro change and we had fresh laundry by the end of the day- a bargain in Europe! My husband and I had a very memorable time staying in Oporto and only met friendly and warm people like Bernardo. I really miss this place already. Thank you Bernardo for everything! We can only hope that we can go back to Oporto again sooner than later and stay once again in your cool apartment.