The location is great and the apartment practical and clean. That being said :
I was given a phone number to organise the arrival. I left a message the day before with our flight number and estimated time of arrival. No answer. Our plane was late. As soon as I knew, I sent a new estimate through both text and Airbnb message. Still no answer and thus no guarantee that my messages were being read. When we arrived, nobody was there to welcome us and nobody answered the contact number I was given to organise the arrival. Finally we were able to contact the main office and they sent us someone, saying that we were late. They never apologised for the fact that they were the ones who hadn't bothered to answer any of my texts or calls. The concierge proposed to have the sheets changed during any day we picked. We said Saturday, but nobody showed up and they still weren't answering any of our messages (we tried all three phone numbers we had been given!). My friend even got blocked by one of the numbers. They came the next day but failed to provide the toilet paper we had asked for (three rolls of TP is NOT enough for four people staying a week!)
This is not an actual Airbnb, this is a professional service and they couldn't even give us the bare minimum customer service any non-professional would have given. VERY disappointed with the so-called concierge team.