Ana was very welcoming and accommodating. She worked very hard to get us in early, which I know she didn't have to do. She also responded very quickly to my messages. There are a lot of little touches that make this home very warm and inviting. You can tell she has a lot of pride in her home. The balcony is HUGE and the views are amazing, much better than I expected. We have a 3 and 4 year old, and the location was great, and the apartment was a good size. We walked everywhere, except Sea Life, which was only a 10 Euro taxi ride (one way). Easy walk down to the river from the apartment, where we spent most of our time, or right up the short hill to the center where there are a lot of restaurants and things to see. By the way, for 4 of us it was only a 20 euro cab ride from the airport, the same going back. I recommend Cafe Piolho D'Ouro, which is about a 5 min walk. They are very friendly there, and always open when other places are closed. We had breakfast there a couple times, omelettes and waffles. Also had lunch there, and our kids loved the burgers.