Catarina was very prompt in replying my many and unusual requests, also very flexible and helping, which is exactly what you need when you travel. I can't thank her enough for this. Another great plus is the cleanliness of the place, every single surface couldn't be cleaner, a great sign of respect for us guests. Last but not least the bed was amazingly comfortable and the sheets just like in a 5-star hotel, no exaggeration. The place is located in a very interesting area at short walking distance (10 min) from the touristic part and just around the corner is a metro station. I couldn't recommend it more!!!