Host Wise sent us the codes and directions to get in the building early morning of our check in. We arrived early to Porto and reached out to see if they could accommodate early check in or luggage storage. We decided to try the codes to get in after we did not receive a response for about an hour. The codes worked but room was not clean when we got in. This was no problem for us as it was about 1.5 hours prior to check in. Host Wise replied to us when we reached out again and told us we could leave the luggage there (which we really appreciated) and that the apartment would be cleaned asap. We went back to the apartment at the official check in time after walking around for 2 hours to see that the room still had not been cleaned. The cleaners did not arrive until about 345pm (official check in was 3pm) and the room was not finished cleaning until 5pm. We sat in the hallway waiting for the room to be finished cleaning. The apartment was spotless once cleaning was complete. We had no issues besides check in. The apartment is in an amazing location with great views.