Communication with Sofia was excellent, she was constantly reaching out and responding quickly to messages. The apartment is well located in a central area of Porto. Street parking is available on a first come first served basis. Check-in was smooth as Sofia sent detailed instructions in advance. The apartment is as shown in the pictures and we stayed for one night only. It's spacious and comfortable to accommodate a group of 4 or 5. It's clean but not sparkling clean. I've found a few hairs on the bathroom's floor and the sofa cover could use a good wash. The beds and the sofa are okay in terms of comfort but are squeaky. The walls are not thick which means you can hear the neighbors. Overall it is a good place for group of tourists.