André was super easy to communicate with before and during our visit. We arrived in Porto and called him, only to find out that there had been a flood in the apartment but that they had already booked us a hotel near the place. We met him at the apartment--which is absolutely beautiful--and it was totally flooded. :( They walked us over to the Mercure hotel, paid for the reservations they made us, and checked in with us on the day we were leaving. Such kind people and so helpful in what is surely to be a more challenging situation for them. We would love to stay in their apartment next time we go back to Porto. Good luck guys!