I arrived at the place around 10 p.m., rang the bell, and Moises let me in (never had the pleasure to meet Filipa during my stay). There is an elevator but it was out of order. Moises kindly helped me carry my 50 lb suitcase up two flights of stairs to the room, which is huge BTW. There were two small bottles of port wine waiting for me on the desk. At my request and because of the rain in the forecast, Moises kindly left a large umbrella outside my door the next morning. The location is perfect (only a minute's walk to all the main revelry on the Ribeira) and the view SPECTACULAR (I loved looking out on the river, the bridge, and the people below. You will hear some people down on the street but it's not too bad. I would definitely stay here again during my next visit to Porto.