We felt very welcomed and comfortable in Paula's home. While there was 1 other guest staying during our time, we had privacy and never felt crowded. The sunroom, which we used to drink coffee (graciously provided) and plan out our travel plans in the morning, was especially a nice touch. Upon arriving, Paula's husband, Serge greeted us and showed us around, complete with lots of suggestions and recommendations for the city. It was nice to have a local help us map out our sites and plans. The house is three stories; guests occupy the middle floor, while Paula and Serge live downstairs, giving their guests privacy and comfort. They are both warm and welcoming and made us feel like we were staying with people we knew, rather than staying at an air bnb. Their help was available as we needed. It was easy to walk into Ribeira (about 5-10 minutes) and get around the city.