The check in process was easy. I texted Marco 30 mins prior to arrival and I was warmly greated by his colleague Helena. The building was easy to find because there is a large Inn Vict sign. You can't miss it. We were warmly greeted by Helena who was able to answer our questions about Porto. The topmast room is spacious and was very clean. It faces the water so the views were great. The location is exactly where you want to be, just steps away from the heart of Ribeira. There are plenty of restaurants and nightlife options to choose from. The one interesting thing about the apartment is the shower. You only have continuous hot water for 7 minutes. This is because the building is old (1865). This did not spoil our experience. It just added to the overall charm. Marco is kind enough to have a note about this in the room so it is no surprise to his guests. There was also a personized package waiting for us in the room with recomendations on places to vist and restaurants. My wife and I were completely satisfied with our stay and would recommend it to anyone visiting Porto. We had been to several places in Portugal & Spain on this trip and the city of Porto stands out as being one of our favorites.