Diana and her team were amazing hosts, very prompt in replying and helping us with issues we faced. the 2 original pillows provided were extremely thin and lumpy, one of the wardrobe doors was stuck and one of the shower doors was damaged by a previous guest so water got everywhere when we took a shower. we checked in late in the evening and messaged Diana the next morning - while we were out for the day she arranged for someone to drop off extra pillows, fix the wardrobe and also provided a bathmat for the toilet! The team was superb and very helpful throughout our stay.