As with other AirBNBs sporting a personal name (“Susana”), this appears to in fact be agency-managed operation. The difference came clear for us at check-in. First, we were unilaterally told it would be at 4 not 3, then when we arrived at 4, no one was there. I phoned the number and spoke to a functionary, who seemed totally uninterested in helping us, and eventually said “a colleague” would be there soon. A teenager eventually arrived, and when I criticized the agency’s poor service, he said he had many other places he had to be (undoubtedly true, but not pertinent to the provision of good service by the agency at each property).
The space is large, but poorly equipped, particularly in the kitchen. The duvet is not large enough for the bed. The shower has no door and it involves a major contortion to avoid spraying water everywhere. We also had to go out and buy toilet paper halfway through our one-week stay.