This is a beautiful apartment in a prime location: great decoration, modern equipment, very good beds and decent WiFi. It's in a semi-public square close to the train station, metro, a small supermarket, restaurants and other places of interest. However it is in a noisy street and the lack of airconditioning makes it necessary to sleep with the windows open. Unfortunately the place warms up easily during the day.
The place was very clean but amenities are limited: no scissors in the kitchen, no kitchen towel, no bins in the bathrooms, no dishwasher tablets or coffee pads... small things but quite annoying. I don't mind buying supplies but something to get you started would be nice.
"Inês" is actually a big agency so don't expect a personal treatment. You have to pick up your keys in a "welcome center" so they won't meet you or guide you around. There is no welcome brochure or tips for the city either.
Upon arrival we immediately reported a heating problem in the bathroom (heating was stuck and constantly on full power while it was 30° outside). We were told someone from the "technical department" would come by but no actions were undertaken to solve it during our stay. For a professional renting agency that's disappointing.