The hosts are great and very prepared. A few days before we travelled we were given full directions of which metro line to get and how to get to the appartment, along with their their phone number for communication once we were there. On our arrival we met André outside the apartment as arranged, and were shown into the apartment - it is worth noting there are sevral flights of stairs, and this might be difficult for less abled people - but the apartment itself is modern, clean, beautifully decorated and has a superb view of the Igreja do Carmo which is opposite the apartment - especailly through the double opening doors onto a small balcony. The bed is very comfortable, and the facilities are more than sufficient. We would stay here again!