Irresponsible and uncommunicative host ever.
1.Horrible Liar.
our flight got delayed and we asked for reschedule our check in time and place. They agreed and we went the apartment at 4'. No one was there so after 15 min wait I called them.
They said, they would look into it and called me back in 2 min. We waited for another 15 min, but nothing. So I tried to call and wrote message but for an hour no answer and after an hour they finally said, they were busy and we changed out check in time, so now someone was coming to office and pick up the key. So I asked how long does it take and they said " I don’t know, you just have to wait"
If they said, there are confusion and would take time at first place. We could go somewhere inside and wait. But instead we were on the street for 2 Hours with our all luggages.
I understand sometime they could failed the communication, but the most thing made me angry was they keep denied their fault and changed the words.
Instead tried to solve the problem, the said:
“That’s NOT our fault you change your mind and we NEVER AGREED to change check in time an place”
!! Even I can see all our conversation in whatsapp message, they just denied what they said one hour before and never apologized for the miscommunication.
2. The apartment hasn't been cleaned
After 2 hours waiting finally we got it the apartment and It hasn’t been cleaned up.
It was really frustrating and disgusting.
We’d love to have some rest at the apartment, but instead we had to go out for another hours for cleaning.
The check in lady captured our WhatsApp conversation and she said that she would find out what happened really and they would contact me that day, but we heard nothing that day.
And again, they never apologized for that and next day wrote me a message, that they’ll refund the cleaning Tax and contact me during the day. Guess what?
No phone call, no refund and no apologize until now.
3.Good review?
Before check out day I got a message, that they hope we enjoy our stay there.
It's ridiculous. They really do not care about what happened and nothing!
I wrote them again what happened until now and of course they made no response.
After few days they asked me for good review and I find it is absurd and it reminds me that frustrating time at our holiday.
So thank you for horrible experience and waisting my time.
Even one star is too much.