You can expect great service. Everyday you have someone behind the desk to help you navigate the city and cities nearby. Great room. Super clean. Also the location is good you are in the old city within 25 minutes walking. We didn't need a cab to go to Porto. And after a good walk in the city you can have a nice swim in the pool. The beds are just a bit too hard for our taste and a bit too tiny for my husband but my husband is very tall so there a few beds that he can fit in.