Carlos was very responsive upon booking. He had a relative meet us, she was very nice. We felt terrible as we got lost on our way and she waited for over an hour for us! They had plenty of coffee and the wifi worked well. There is the most delicious restaurant/cafe right downstairs, nothing fancy but the food is incredible. The home was great, very nicely taken care of. The location couldn't be better! You can walk right out your door and be to the waterfront in 5 min. If you go in the summer keep in mind that there is no air conditioning so it was extremely hot. We did a day tour to the Duoro Wine region which was beautiful and the port was delicious. I would absolutely stay here again.