We had a horrible stay at Joao’s. João was away on vacation and got someone to take his place for our check in. She was 1.5 hours late because she double booked herself with another Airbnb check in. When I called her she was rude and said she was coming shortly - she made my family wait 1.5 hours. Both the lady and João were unapologetic and had no empathy that my toddler had to wait 1.5 hours in the heat after a long travel day. The communication with both was very abrupt and rude.
When we checked in the apartment was dirty and not cleaned very well from the previous guests. The bathroom was filthy - especially the shower.
João left a note for us charging us 0.25 euros per Lipton tea bag and coffee. On top of that, the coffee was empty.
A cleaner came by on a surprise visit 3 days into our stay. Not sure why she came halfway into our stay and not before our stay. Very weird and unprofessional from Joao.
I don’t understand how Joao has good reviews. Can hosts pay and farm their reviews? I don’t know. Please don’t stay here. We had a horrible stay and he’s a horrible host.