Afonso has been very responsive and friendly since the beginning. Flexible to allow us to drop off luggage and check in early which was awesome after a long flight. The place is spotless, well-equipped and centrally located. Though it is on nearly the top of hill, it's walkable to all major attractions in Porto, close to lots of great restaurants, Metro station and yet, quiet inside for a peaceful night of sleep. Very well-decorated and practically furnished. Super happy that a baby cot and high chair were available (and very clean) for our 9-month old to have a great stay. As mentioned by some other people, only thing to note is the windows between rooms on the ceiling can pass some lights and that there isn't much room to move around in the bathroom. Overall, very comfortable stay and would highly recommend it to anyone visiting Porto.