**Noisy neighbours above flat - with no offer of refund from hosts**
As a well travelled Individual and frequent air B and B user, I am disappointed that this is my first bad review.
This flat is in a good location and is very clean, however what was meant to be a 5 day stay was cut short to just 2 days due to the issues experienced.
Night 1 was accompanied by extremely loud banging and shouting from the flat directly above which did not stop until around 1:30am.
Night 2 accompanied by the same noises (at times this sounded very aggressive between 2 individuals which was concerning) - started at around 11pm - did not stop until 8am the following morning - myself and my partner did not sleep at all.
After what was a dreadful second night, we contacted the hosts in an attempt to resolve the situation. We were offered a different apartment, but not immediately - which would have meant spending yet ANOTHER night in that dreadful situation with next to no sleep being had.
To top off the holiday, we were not provided with a refund for the 3 nights not spent at the flat (an early flight was booked home that evening) as we did not take them up on the offer of another location.
We were reassured that this event was a ‘one off’ by the owners - despite the fact that it was confirmed that the flat above is occupied by locals who live there permanently.
Very inconsiderate owners to not offer any sort of reimbursement for our terrible experience, hence the less than satisfactory review.