Tania is a really nice and friendly woman. She responds fast and acts adequatly. We found it a bit too cold in December with only one heater. We asked Tania whether she could help us and she immediately gave us another heater.
The only thing we didn't like was the fact that we could only use one heavy electrical equipment at the same time. If you use more than one, all power will go out and needs to be reset. Unfortunately there was no fix for this. We decided not to cook our own dinner because of this and went to the nearby supermarket (where they have excellent dinner too).