First, the way you’re supposed to do the self-check in is not clearly written in the email, so when my girlfriend arrived she couldn’t manage to open the locker; she called the assistance number but they didn’t help, they just kept on repeating the same things and there was no physical person she could talk to. We only had one small towel for the face and one towel each for the shower. There was a major problem in the shower, there was a leak and after each shower much water on the floor. The apartment was generally cold so we just had the heater turned on for most of the time. Getting to the apartment was annoying because of renovation works going on in front of São Bento station. For people with limited mobility that could be an issue. During the last days we experienced red painful dots on our skin after sleeping in that bed.