Very poor overall experience, driven by a combination of (i) poor check-in management, (ii) dirty and flooded apartment, and most importantly (iii) lack of communication on Joana and Pedro’s side following the cancellation of our stay as the result of (i) and (ii) and our request for reimbursement.
On the check-in:
We received no details about how the check-in will proceed, despite us sending a several messages before our arrival. Only after several attempts to call did we get through someone. We received the entrance code via WhatsApp, but Pedro, in charge of the check-in, deleted a few minutes later the message with the code without warning and for no obvious reasons. We only found out after we arrived at the door. As such we were stuck outside in the rain for 10-15 minutes. The area of the appartement is not safe, and we were harassed for money by a junk, before Pedro agreed to send us the entrance code again.
On the appartement:
Water was leaking from the roof, and created a flooded area in the entrance. Pedro used some of the clean towels that were available for us to mop the floor.
The apartment was also not clean. There were hair everywhere on the floor. We sent some picture to the owner but got no real comment from her on that.
Given we arrived at a late hour we had to spend the first night in the flat but terminated the rental the next day.
We were reimbursed for the nights we did not use, but the owner still felt we should be charged for the night we had to spend in the place, despite all the mentioned above.
I would definitely not recommend.