Everything was wonderful from my first interaction with the staff over WhatsApp message. The place is gorgeous - please take some time to appreciate the garden, and architecture of the place. There are so many healthy looking plants (check out the huge 5 year old rosemary bushes, and the succulents collection), so many nooks, and crannies with quaint chairs, and tables, to read a book, hang out with a friend, or have a quiet breakfast at sunrise, that you probably will spend more time in the garden than the actual room. My room was lovely with welcoming touches everywhere: a tiny bottle of Licor Beirão, slippers, basic toiletries... It feels like every thing was handpicked by someone who really pays attention to details. It was clean, comfortable, and conveniently located near shops, restaurants, and cafes, livraria Lello, Clérigos, Oh Galeria!, Good Things Porto (cute store), a Pingo Doce supermarket, public transport... The staff was friendly, flexible, responsive, and very accommodating. Can't wait to go back!