The check in process and communication was great, Margarida was waiting for us and was super nice to us and our kids. She left the two cribs we needed assembled and ready to use - we appreciated the attention. However, unfortunately, the place was very disappointing. The furniture is very old and not very well taken care of, the beds are very uncomfortable and if you want to use the kitchen you can't the use the cook and the oven simultaneously, as the power in the whole place will go out. The place was also not very clean and things like the bin in the bathroom was very old and rusty. For the price we paid, the place definitely needs more attention. A note to future guests: please read the house rules in it's entirety. If you need to leave EARLY in the morning, the building door will be closed so please open it before you close the apartment door with the keys inside, otherwise you'll get stuck between doors.