We did not meet Miguel but communication was great and he had someone to meet us and gave us the run down it is in an older building as most are in that area but the room was large and well equipped with large firm bed good pillows good bathroom with great shower and nice kitchen. To top it of tv with English movies . Plenty of food options a laundry close by and on the bus and tram run,it is a busy area during the day but quite at night we had a good time and would definitely go back to Miguels room.