Adriano was fantastic at communication (before, during, after our stay). Felt like he really cared about my wife and I having a great time while we visited Porto. When he came to greet us, he asked us a few general questions to get to know us, and then gave us the tour of the apartment. He gave us maps (showed us what was important to see), and even included welcome snacks for us to indulge. Overall we were very pleased with everything.