The place itself is very pleasant and has a very nice bathroom. Please note that there are no windows and sunlight will only enter the room through milkglass. The AC will at least help with cooling down the air.
The place is located in a good location. All the main sights are in walking distance. Be aware of the bars and restaurants close by because they play music late until 11pm.
We did not talk to Raquel directly but to the organization administrating the place. Their communication was unclear, they were not answering my questions and did not follow their promises about reaching back to us. We did not feel like a customer they care about once we checked in. Answers seemed to be pre-defined and not individually answering questions.
The place did not provide enough toilet paper for the time being there and they were unwilling to provide some more.