Luis allowed us to drop off pur luggage earlier than the check in date and provided toys for my kids when requested so thank you ! there were some negatives about the house; don't lock the door from inside at night you will be locked in and your host will come in the morning to tell you that he can open it, well not super helpful!! also the door for one of the rooms was missing a handle which makes it unsafe for toddlers as they could get locked in the room. The cleaning was mediocre, we requested some updates he was able to make that happen so that was nice. Also there were some missing items in the house which the host provided the next day and that was nice. So overall an ok experience with some watch outs!!