By miles the worst experience I’ve ever had on air bnb. The ad was very misleading, the list of amenities weren’t there, when I raised it I was told that it was an error in the ad and no solution was provided. Once I started complaining I was given two checkout options: one in 20min or the next day.
Despite having admitted to their mistakes, no real compensation or alternative was provided and it was one of the rudest and worst experiences I’ve had as a customer.
Be careful with them, as there’s plenty of properties they are manage in the area.