I'm not one to give a negative review, but here goes. After a transportation strike SHUT DOWN all trains in Portugal, we were unable to make it to Porto for our one night reservation.
When we alerted Sonia, she directed us to Airbnb support rather than discussing any kind of refund. Then all communication stopped. I messaged to discuss a partial refund due to extenuating circumstances (as recommended by Airbnb) but never heard back.
Long story short, we paid full price for a place we never stayed. I can understand not wanting to provide a full refund, but a fair agreement could have been reached and appreciated.