Due to unforseen circumstances with the original apartment we rented (a flood happened), we had to be moved to another apartment. Therefore, we had an extremely long first day in Porto before we could check in (17:30h), which turned out to be a lovely day thanks to their suggestions, although a really tiring one. They did keep us updated throughout the day about the status of the new apartment. Our luggage was taken to the new apartment for us, so that was nice. Alex, who welcomed us in the new apartment the moment it was ready, was really nice about the situation. The apartments turned out to be quite similar. The only I thing I would want to note is that because of the hasty change of apartments that had to be made, the second apartment could have been a bit cleaner (still quite a lot of hair on the floor). Other than that, we had a lovely stay and we're happy with how they tried to resolve the situation. Would recommend!