The apartment was clean, a great size for two people and in a great location. It's surrounded by plenty of lovely restaurants and bars, all in walking distance. We enjoyed our stay here a lot but were disappointed by unreliable communication from Ana. We had a problem with the shower which leaked (rapidly) whenever we used it. We had to use our towels to dry the floor every day which meant we had to leave the towels on the damp balcony to dry, which they never did, meaning we were left with no towels. I messaged Ana on day 1 and asked for more towels which she agreed to drop around. In the same message Ana sent me a link to a Portuguese Immigration and Borders Service document and asked me to fill it out by the end of the same day. It was unexpected, really time consuming and required passport details for each guest which disrupted our evening plans. The only further communication we received from Ana about the towels was when she was chasing the document, it felt as though she never intended to provide more towels which was disappointing. On day 3, she eventually told us to use a mop to clean up the water. We spent more time than we would have liked mopping up the wet floor.
The shower situation was unfortunate as everything else was great!