We did not have a good experience with Joana and her co-host Dixos and wouldn't recommend others to stay here. When we arrived, the apartment had not been cleaned. The bed was unmade, there were used bath towels in the bathroom, and the garbage had not been taken out. This is not the main reason for our poor experience. What made the experience worse was the communication with the co-host Dixos. We sent photos, and they responded in about 10 minutes and apologized. They had another unit which they co-host called Vitoria over the roofs I which they said we could use instead. This was fine, though we had paid more for Joana's apartment so we asked for a payment adjustment and we also had several pieces of luggage so asked if they could provide transport to the new apartment. We had already paid for a taxi to take us from the train station to Joana's apartment so felt it was unfair for us to absorb the cost of another taxi. This is where the experience went off the rails as they stopped replying urgently to our situation. It took over 30 minutes for them to respond to our request for transport to the new apartment and by that time, we had dinner reservations elsewhere so we went to dinner and had to return to the apartment late at night to move our luggage ourselves to the new apartment. We also disagreed with the price adjustment as we did not think the new unit had the same value and we felt we should be compensated for the incredible inconvenience we were put through. Dixos would not reply immediately to our requests. We resolved the issue through Airbnb support but only got a portion of the adjustment that we thought was appropriate.
I've been an Airbnb host before, and I know it's hard, but when I've messed up as a host, I try to go above and beyond to make things right, including calling an Uber to pick up my guests and take them to a nicer unit that I manage rather than a worse unit. In general, I would not stay at any of the units Dixos co-hosts as this is clearly not how they approach customer service.