The apartment is large and you can reach almost everything in walking distance! The Wifi was good and the parking lot in the garage is really a huge plus. Especially if you came for surfing and exploring!!
Nevertheless, for the price we payed we were disappointed that the apartment wasn't clean (especially the bathroom), which we cleaned ourselves and let Carolina know. She wanted to send someone for the cleaning but we did it already.. Then, the warm water boiler didn't always work. The lady at the check in told us, that if it happens, we should just push the button, but also said "that it never happens, just in case" and laughed it off. Two days later we had no warm water and a another lady came by to solve the problem (we had to be in the apartment as they dont have a spare key). The lady didnt tell me how she repaired it or what i should do next time, so a day later the warm water didnt work again. After texting Carolina and waiting, I watched a Youtube-Video on how to fix it. Later i read that other Airbnb Users had the same issue.. i would have liked it, if they would have been honest in the beginning and just told us that it happens often and showed us properly how to fix it.
Also we wanted to use the dishwasher and found some left cutlery in there that had mold. We again informed Carolina and the cleaning team came by to fix the problem.
Also, we couldnt use our car one whole day because the card to the garage expired, and the numbers they gave us didnt work. So we had to get in contact again and after texting back and fort, they found a solution to give us a new card because I refused to come back to the apartment for a mistake that wasnt mine.
Oh and there was a comment how the windows are really "soundproof" and you wont hear the neighborhood.. but the windows aren't soundproof and you will hear the neighborhood. This isn't a bad or a good thing, it just is what it is.
Also, we asked for a late check out. The day of the check out (2h before our check out), Carolina wrote, that our asked check out time was okay and we could stay longer. So we went out for food and after we finished I had multiple missed calls on my phone and a message on Airbnb that we have to get out of the apartment in 30min, as new guests will arrive and the late check out is not possible anymore. Luckily we packed the night before... Although Carolina said in a later message, that she should have informed us that this could happen, we thought that this was not okay.
Maybe we were unlucky, but unfortunately this is how our stay was.