Although the communication was so easy, I got very well welcomed in the centre office and the apartment was well located, I would not recommend to rent here or at any of hundreds of flats of the Porto Concierge.
I couldn't check in at 3PM because the cleaning lady had forgotten to clean the flat. She needed 40minutes extra to clean, disinfect and prepare the flat. I did have understanding for that and I waited for it without complaining. But as I got in the flat, I have found hair everywhere. The walls of the bathroom haven't been cleaned. There was hair on the towels, the glass for the toothbrushes was filthy, and the drawers under the sink were not cleaned… The apartment was surely Covid19 friendly.
There was no hoover, or broom to finish the cleaning. There was only an old sponge for everything (to do the washing, to clean…)
In a period of Covid 19, when they advertise the portuguese slogan "safe and clean", I think I could expect better standards from their sides. But even by contacting them directly, I have had no excuses back...
Beware, if you intend to use the washing machine, note that there is nothing to hang the cloth. If you intend to use the iron, there is no ironing board...