Prompt and friendly communication with Susana before the booking, on arrival and at the end of the stay. Lovely place, compact but well equipped. Location is great as it surrounded by cafes, restaurants and bars. There is a lively bar a couple of doors away but double gazed windows keep the noise mainly at bay. We loved the fact that everything was within walking distance (both touristic bits and shopping areas) with the main Metro hub & the Sao Bento train station approx 10 mins ' walk away.