Ruso and Maicon’s place is clean, stylish, and in an extremely convenient part of town. This is clearly a second home to them and you can see it in the thoughtful design and personable touches. Every amenity was provided for including extra toilet paper, high-speed Internet that could sustain heavy video-calling, glass tupperware, etc. Our third host, and POC, Ines was also so welcoming and hospitable. They all maintained great communication.
We had a snafu with the front door - the coded lock system in conjunction with a jammed knob locked us in for a good hour+ which resulted in our not being able to go out for an evening due to work schedules - which, while alarming and very inconvenient at the time, also showed the hosts’ great communication and level of care in ensuring that the door got unlocked and we could get out as soon as possible. That included their giving us access to the app and running back to the apartment immediately. The next day, they immediately got a technician who replaced the whole thing and changed the tech to something more intuitive. These things happen and what mattered is that they did everything they could to resolve it ASAP.
One thing to note is that Ruso & Maicon’s apartment is in a very central, up and coming area, so there is street and construction noise. However, locking the window panes properly addresses a good part of the issue and their bed is very comfortable, nice firm mattress and cushy pillows, to make up for it. But probably not the best option for those with noise sensitivity.