The team was great at communicating at all times regarding check-in and check-out. The couple that did my check-in was super friendly and helped with my luggage as they saw I was alone. The apartment has a great location with 5 minutes walking from Cais de Gaia and mini market, bakeries, hairdressers, etc nearby but a couple of things to point... the coffee machine didn't have a Portuguese plug when we asked for an adaptor a support person came to drop us one but this wasn't the correct adaptor so we stayed the full week without being able to use the coffee machine. The washing machine works perfectly but the clothes airer was broken. The wifi also wasn't working the day that we arrived so we had to contact them about it. Other than that our stay was lovely. The apartment is spacious and comfortable.