Great Location, nice beach view. Perfect apartment - However if you are traveling with kids or senior I don’t recommend. Very strict check in and check out time with Zero flexibility. I understand that we know in advance the time to do the check in / out ( which is 3 pm - but host asked to do it at 4 pm and I agreed) however when we work with people, costumer service is really important and we should manage case by case. I was traveling with my grandfather 80+ years old, I arrived early before check in time, 2 pm and the host kindly allowed us to drop our bags in the house and asked us to wait outside until the cleaners finalize the apartment. Once we left the apartment around 2:15 the cleaner was almost done and handover the keys to us. To follow the host instructions I leave the apartment to wait outside, however around 3:40 pm ( 40 minutes after normal check in time but 20 minutes early than host requested) my grandfather wasn’t feeling well due the hot weather and we decide to go back to the apartment and check if we could wait for the cleaners finish in the living room. The cleaner ( very kind lady) said to us immediately that she was done and we could wait a bit because she was about to leave. At the same time the host which lives across the hall came to the apartment asking what I was doing inside, claiming that I don’t follow the rules because I arrive 20 min early, ( which the true J was kindly giving her 40’minutes extra), she don’t even give me the chance to explain why I was there. Anyway even when I explain that my grandfather would like to use the toilet and rest, she said: “he should use the public toilets in the street”. She read all the house rules to me and said “ I will not put Any welcome gift and on your check out date I want you OUT by 10:30AM, OUT!
We also faced some challenges with the elevator, since we got locked inside every time we tried to use it. So if you are young without kids and don’t need flexibility at all from the host this could be a great apartment. Unfortunately this bad experience which spoiled all my special weekend with my grandfather which I haven’t see for 4 years.. I never had this experience with Airbnb before and I am deeply unhappy to have to write this review but I truly believe that people who work with costumer service should have flexibility and a bit more human