Before arriving I asked the host if it was possible to check in earlier as my travels brought me to Porto early. The host stated the day before that they would need to clean up after the previous guest before I arrived. So I arrived on time during the original check in time and learned the place was not clean. I was scared at first because I thought I was walking in on another guest but really they hadn’t cleaned the apartment. We had to wait another hour or two for them to bring in a cleaner before we could settle in. The apartment is small and great for a short stay but I was very upset to have been welcomed this way as it’s clear there was a big miscommunication between their team and I had been messaging them up until check in. We were refunded the cleaning fee. I will also add that the bed headboards were damaged and flaking. For the cost and professional photos of the space, I believe they should fix this for future guests so it’s not misleading.