Where do I even start !! Worst Air b n b experience ever . Pedro , the air b n b contact person is manipulative and lazy. He was at the apartment complex every morning yet never even made an effort to try and come into our apartment to check out the problems we were having .
My boyfriend and I booked this air b n b for a month and a half . From the very first day of check in there was problems . My boyfriend and I get in to the apartment and there is no bath towels , hand soap, broom , etc . I had to message the host , Pedro , in order to get those items . Next , the “sofa bed “ they claim to have is not a real sofa bed . It is a foldable coach that when unfolded doesn’t even lay flat . On top of that if you lay down on it all you feel is metal and wood poking your back . The very first day of check in Pedro informs me that many of the apartments have leaking air conditioners and that if the air conditioner leaks to simply put a pot on the floor to catch the water . I was livid ! The air b n b host knew of these problems yet did not disclose it prior to me booking the apartment . The whole reason I even booked this specific apartment was because it had air conditioning and a sofa bed . However, being that most apartments were booked , I had no choice to stay . On top of that , luckily my air conditioner did not appear to be leaking.
On the second day , another guest on apartment m verbally attacked me and other guests . He was trying to pass himself off as the owner of the building and was not . It was a very scary experience. Apparently he was scitzophrenic . Pedro had to talk to him and call the cops .we discovered that the night before he was kicking the front fire of the apartment complex and got it stuck . It was for that reason that many of us guest were trapped in the building for hours un til someone came and opened the door .
The cleaning crew is supposed to come every 10 days ( according to Pedro ) . We did not mind the cleaning crew not coming , but the fact that air b n b provided no broom , mop, etc , made it a frustrating experience . Being that after about 12 days they failed to come , we messaged Pedro again and asked him to at least get us a broom and mop. We even offered to buy it ourselves and be compensated later . When the cleaning crew finally came , they came with no clean sheets !!!!!! Hello that’s the reason I needed them to come in the first place . I was so upset that I told them to come back when they had them . They finally did , but that was the last time the cleaning crew ever attempted to come clean . The host better not lie and say they tried to because I was in Porto for business , and was in the apartment all day , everyday . I barely went out during the entire stay .
About about two weeks into our stay our bathroom floor continued to flood on a nightly basis . The water was sometimes yellow in color . However , it was obvious that it wasn’t coming from the toilet . At first we thought it was the shower . We contacted Pedro and some men came to check out the shower a few days later . They were supposed to come at 8:30 a.m but did not come until about 7 p.m . My boyfriend stayed in all day waiting for them . Turns out the shower was not the problem because that same night , when I went to the bathroom I again was walking in a huge puddle of filthy water . Once again my boyfriend and I had to spend about 20 minutes moping it up . This went on for two weeks . About a week into the problem, I would message Pedro every day I would message Pedro , via air b n b and via text and he would leave me on read . It was not until my boyfriend messaged him and called him that he would answer . As always , he continued to make false promises that he would try to fix it . I was so fed up that I canceled the last two weeks of my stay . However I informed Pedro that he needed to fix the flooding problem being that I still had over a week left in the apartment . We had send him pictures of the ceiling with a lot of water damage . We now knew that it was the ceiling who was leaking . Being that most of the apartments has air conditioning leaking problems we thought it was our upstairs neighbors air conditioning unit leaking into our bathroom . I called Pedro after not hearing back from him and he said “ yes . I called the air conditioning company yesterday and they are refusing to take responsibility . I also called the building company of the apartment and they are also refusing to take responsibility. They are arguing . “ he was basically telling me that there was nothing he could do and that he wasn’t going to do anything .
The next day , we were woken up at 1 a.m by loud noises . It turns out that it was our neighbors stuck outside because another door into the building was stuck . Luckily , we had the floor apartment and had