Our experience at Vitor's apartment was disappointing.
For our check in, we had to wait for Vitor for 20 minutes, outside, in the cold and rainy weather. After receiving the codes to open the doors to the building and the apartment, we encountered an equally cold environment indoors.
The apartment was equipped with an inefficient and inadequate form of heating, which wasn’t enough to warm up the apartment to an acceptable temperature. Vitor was very late in responding, hence we had to escalate the situation to Airbnb itself, to ensure proper heating will be providing, and therefore we’ll be able to sleep at night.
On the second day, we came to realize the poor electrical set up the apartment has; the power went off the minute we plugged in the hair dryer. Once again, Vitor was very slow in his reply, hence I had to go out to the cold weather with my hair wet.
Shampoo and body wash are provided for one person, the breakfast mentioned on the listing isn’t free, there’s no coffee machine and the kitchen is equipped with the bare minimum.
All in all, we wouldn’t recommend the apartment in winter. Moreover, the host is willing to help and do his best, however it takes some effort and convincing to see him taking action.