This was a terrible experience. We could not get into the apartment because other guests did not check out of the apartment. This ofcourse is out of the power of the host and we understand they cannot do anything about this. But what they can do is offer a solution for us. We have been strawling trough porto with all are luggages for 5 hours without being able to enter any apartment. They offered another apartment (which was not located nicely and a lot smaller), but then all of a sudden they don’t respond anymore. Half a day of the vacation gone to waist. Still did not get the money back for the downgrade of apartment. Terrible communication and in my opinion not the way guests should be treated.