Claudia’s listing was as described and reviewed. The apartment was clean, well decorated and well appointed. The location was ideal for seeing the sights of Porto and communication prior to and during our stay was prompt and courteous. The only drawback during our stay was that we were robbed on the first day. Two other Airbnb units in Claudia’s building were also robbed on the same day. There was no forced entry so access was gained by the use of a key. Claudia was quick to have the locks and codes changed the very next day but there was no other offer of compensation from her despite our request. We feel that a refund of a nights stay should have been the very least in helping us recover our losses. Our total losses due to the theft was in excess of 2000€ as well as travel documents and credit cards. I am sure that this was an isolated incident but we feel that this needs to be communicated to future guests.