Worst experience with Airbnb. Unresponsive Host.
My travel friend (listed during booking) had cancel the trip because of the new covid situation in the UK and her company travel policy. Thus, I had to request a cancellation with a possibility of full refund. The host responded by telling us we need to submit evidence. However, after I sent my friend's proof of address in the UK and UK's government website. The host still did not approve and ask me to talk to the website. All the communication since that was unresponsive. I was charged the full amount.