This has been the worst Airbnb experience we ever had. First of all, the owner let us wait 40 minutes in front of the door even though we told him at what time we would arrive at the apartment (at regular check-in times).
We had quite some luggage, but we were not offered any help carrying it up to the third floor. Nothing mandatory, but it would have been a nice touch.
We were given a quick rundown of the apartment and then he left. Shortly after we realised that the bed linens, sheets and pillowcases had stains all over them, apart from being worn out in general. So we asked for some proper pillows and clean sheets.
The "cleaning" team was sent the next day to change the sheets. However, they only put on other sheets with yellow stains on other spots. They didn't change the pillow cases. So we had to ask again to have these changed.
During this time we realised that the apartment was far from clean. There were long, black hair all over the place. Some former tenant even left a message in the dust of the extractor hood. We decided to give the apartment a proper clean with wet wipes ourselves (unfortunately, there was no mop or vacuum cleaner in the apartment we could use). It was pretty disgusting how much hair and dirt we caught.
Cleaning was definitely an issue in this apartment and you could blame the cleaning team. However, it is the responsibility of the owner to assure the quality and cleanliness of the apartment. And he was quite uninterested. When we asked if the apartment ever gets vacuumed, he didn't even try to hide the fact that it doesn't.
If that wasn't enough, just a few days later we woke up with fresh brownish stains on our bed and we immediately realised there is an even bigger issue in this apartment. We had bites all over our body and caught bed bugs filled with blood on the side of the mattress. Totally unacceptable and the ultimate proof of how filthy the apartment was.
We immediately packed our stuff and contacted the owner. He came to the apartment and we told him that this is unacceptable. After a short discussion he reimbursed the costs for our stay completely and we left the apartment shortly after. With bites, itches and a very disgusted feeling that lasted for days.
On a positive note, the potential of the apartment is there, but the cleanliness is absolutely not. This apartment is in serious need for a proper cleaning. Not only once, but regularly. The cleaning team needs to be changed and quality control must be enforced.