Take note that Porto City Hosts have 81 listings. This is not your usual personal Air BnB experience. It is big business. You will receive generic instructions which do not apply to all properties eg there is not a stove. We only found this out when we brought food to cook. There is a microwave and 2 ring hob only. There was no washer/dryer. The shower room floor was very dirty. We were missing a towel and the TV did not work. After contacting the hosts we were told that both would be attended to. I naively assumed this would be during our stay - no such luck! And after making your way up 3 floors of tortuous spiral staircase (with no handrail) hoping to relax in your own space...the construction work starts up next door. I think someone mentioned this in their review back in April (?) Anyhow I assumed it would be finished by now....it's nowhere near finished. So, we saw no-one from Porto City Hosts during our stay. There was not even any information about the surrounding area, local shops, recommended restaurants etc. This was a totally impersonal transaction and not the usual friendly Air BnB experience. Very disappointing.