NIGHTMARE EXPERIENCE
1. Found several (5 to be exact) hairs (both appearing to be from a scalp and pubic region) under the “freshly made” sheets. There were also several hairs on the floor.
2. Found at least 12 ants on / around the kitchen table.
3. When brought to the supervisor’s attention, he said “Sorry. Your apartment is clean. Maybe it’s just not clean enough for you.” He then refused to give a timetable outside of “later today” for a cleaning crew.
4. When we asked a supervisor to accompany the cleaning crew, we were told “No. We are not coming. If you are not comfortable leaving your luggage and valuables, we suggest carrying them around the city with you.”
5. The cleaning crew (aka single person) arrived with no supplies and no ID. He was refused.
6. The supervisor offered no other accommodations and instead suggested we “cancel” and handle the matter with AirBNB.
7. When checking in, a staff at the concierge center told us, “Your apartment is ready. We will meet you there.” This information contradicted what we were told earlier. We confirmed. The woman again said “we will meet you there.” No one arrived. No one answered the emergency contact number. We waited for 30 minutes.
8. We took another car back to the office. The woman denied speaking with us. Then changed her story twice.
I hope this is not erased as we have almost two dozen pictures supporting these claims. This was hopefully just a “bad day” for this company and is not consistent with any other visits we had at an AirBNB (albeit with different owners).