This is not my first time in Porto and I really like the location of this air bnb. It was nicely renovated with lots of great light. However, we did have a number of issues with check in and after a very long train journey it was unfortunate that the flat was not clean or ready. We were asked to do a late check in by the host. At first we were informed that the cleaning would take longer because the guests before us made a mess—- then we were told that the cleaner was sick. We checked in 2 hours after the listed time, but did not get clean linens for one of the bedrooms until 10pm.
While the host emailed before we arrived to ask if we needed both rooms made up and I replied yes—this was not done and I was traveling with a colleague. The sick cleaner did arrive at 10pm with linens, but we were also worried because of covid.
We appreciate the host’s son trying to help the situation. He was kind and helpful.