I had problems with them from the beginning, as I was informed just after booking (it wasn't written in the description) that I had to take the keys from their office 3km away from the apartment. The other options for checking in (like meeting directly at the apartment) were not viable because of covid. When I asked them about it they proposed another option for 10€ on top of what I paid already. I couldn't cancel on time and arrange another solution, so I decided to go take the keys. But since I was arriving late in the evening I wanted a confirmation that they would wait for me at the office, but they wouldn't pick up the phone or answer the email. The apartment itself wouldn't be bad (except for the fact that it wasn't spotless clean), but I would never book it again as it didn't feel reliable at all