Through earlier communication and text on our arrival to Porto airport Pedro was waiting for us in the apartment. He spent time explaining the area and things of interest to us, and making a general fuss to make sure that we would be comfortable. When there were a couple of problems, they were quickly rectified. It would be helpful to have a curtain on the second shower, and some of the floor tiles are a little loose (though not life changing). I personally found it a little noisy at night (I am sensitive to that), but I think that it would be the same elsewhere in the city. Very close to the metro, which made our transfer from the airport very easy (shame for the queues to buy tickets though). We'd thoroughly recommend this house - we were nine (with two kids) and were comfortable.