Great Apartament and well located, however, on the night we arrived there was a serious problem on the door keys that made us to stay locked inside the Apartment for nearly 2 hours, but the main problem was the bad atittude the staff dealed with us through this situation by send an arrogant technician, part of their team, who was unbelievable rude and agressive, he blamed us all the time for the situation and even raised the voice saying, this was stressful and once he finished unlocking the door we were able to prove him that the issue was the door itself and not us, he simply ignored that and gave us new keys, The Porto Concierge who manages the apartaments never apologized or provided us with a feedback, this showed to us that even tough they made a great job in renovations on the Apartment, on the costumer service there was no care at all. I would not stay with them again, as in vacations we should not go through situations like this, ever.