Carla the host did not respond to messages, this was especially an issue the day before as we wanted check in information which we asked by WhatsApp, Airbnb and text message. She got back to us on the day 2 hours before check in which is way too late and effected our travel plans. Also, check in was too far away from Airbnb, this caused us significant issues. In general, it was an impersonal and non communicative service from Porto Concierge, wouldn't recommend getting accommodation with them due to this. The flat was as described which is good, except the area was dodgy, loud and not the nicest although fairly central.