We were trapped inside the bathroom for 18 hours because when closing the door, the door handle fell on the outside and could no longer be opened from the inside, not even with a key. I had just showered and my friend was brushing his teeth and because the bathroom is small and the door closes from the inside, he closed the door to have more space. We had our phones outside and there was nothing we could use to communicate with anyone. We spent 18 hours inside that tiny bathroom. We yelled, but no one heard, we hit the ceiling, and in the morning because we were so desperate we started thinking about ways to break the door, and we did it, 3 hours after. And then someone heard us, called the fireman and they got us out picking the handle from the floor and putting it on door and opening it. I couldn’t even dry my hair so I could actually get sick since it was really cold inside and. We didn't sleep at all and we think the least we could get was a refund of what we paid. This was not safe at all, we are really tired and we even hurt ourselves trying to break the door. It was a traumatic situation and made us lose all the plans we had scheduled for today, giving us even more expenses because we will have to spend even more money to extend the stay to be able to comply with the plans we made before. This has ruined our day because of the stress and anxiety that this has given to us and our parents, so I really hope you can refund the money we paid so we can prolong our stay on another airbnb or at least give us another place to stay with different safety conditions. The police already came and the property owner as well and his attitude was really bad. He didn’t think about what that caused to us, he only thought about the door and the cleaning he would have to do, he even said “I’m glad I have no one coming in today, because I would have to give them another place to stay”. What about us??? We didn’t sleep all night and we wasted a whole day because of what happened. He was even laughing when he said that and even the policeman was shocked about that. This was really bad. The fact that the place doesn’t have safety conditions, and his attitude after was even worse. He really didn’t care, he even said that he has another place that “things like this happens all the time” and also he said “it’s life”. This can’t be tolerated and we are really traumatised after this.