While the room itself was good, the check-in experience and communication skills are undoubtedly the worst we’ve had on our travels. Miscommunication about check-in times, given both 2pm and 4pm options so when we came at 2pm we were unable to enter our room. After coming back at 4, we were given a code for the lock box to our room but the code didn’t work, and the hosts were extremely unhelpful when we called and asked for help. They were incredibly condescending and dismissive, three hours later and we still had no solution. We left to have dinner and eventually someone came to fix the problem in the meantime. Instead of telling us the problem was solved and we now had a new code, we had to message them asking if there was any progress. There were no apologies and a total disregard to the situation.