Communication was great. There were problems with the check in but we were offered an alternative and eventually we got a refund. However, in the end we moved out after one night as it was a very dark place with poor lights. There were damp pants in the cupboard, hairs in the bathroom and the strong cigarette smoke smell permeated our clothes. It also looked very aged and not as advertised in photos. Could be a nice place if redone and smoke smell removed.