Eugenia was wonderfully gracious in the time she spent getting my girlfriend and me acquainted with Porto and all of the many places to go and see! She really went above and beyond in helping us maximize our time here. Even when we realized we didn't have our passports, she helped us to come to a quick solution without us feeling any pressure about this small issue. We LOVED the warm surprise in the morning of fresh croissants and pastel de natas! That set our morning off perfectly! Also, setting the room with a bottle of port to enjoy was a phenomenal touch! We can't wait for our return!