In general it was an acceptable experience. Rachel's response was always quick, although we gave her a short notice for our booking . The apartment is perfectly located, a couple of blocks from the boardwalk where there are plenty of places to eat and it is a fun place in itself, with lots to see. It is very close to the center of Porto, 15 minute walk. It has a parking garage right in front of the apartment, which was very comfortable. The apartment has a small terrace in the back, facing other buildings backs, not a very pretty view, but has a table, chairs and a small barbecue, which with good climate could be enjoyed more. The apartment does not have central heating or radiators and although one electric heater was provided and warm blankets for the beds it was unbearably cold and humid at night. Some renovation and decoration details could make the stay a lot more pleasant, rugs were old and looked dirty.