Very disappointing experience. We arrived to find that the balcony was not accessible due to the door hinge having broken and being on the verge of falling off altogether. It needed two people & 2 chairs to prop up if open. He blamed this on previous guests (though it seemed more like bad maintenance) and told us someone would come to fix it. This never happened. The balcony was also smaller than it looks in the pictures & hadn't been cleaned. I requested a partial refund as this hadn't been made clear in the listing but received nothing until I made a formal complaint to Airbnb at which point he tried to deny that the balcony was inaccessible.
Cleanliness was average, floors & surfaces not well cleaned. The bathtub plug didn't work so it could only be used as a shower.
Additionally when we got locked in the building on the morning of checkout because of their key system, he was unable to be reached either through the website or by phone causing us to miss our connecting train to the airport. He never responded in regards to this.
I advise guests to take photographic evidence of any issues found as hosts will try to deny or blame it on you later