Overall we had a really bad experience mainly driven by the lack of hygiene and not caring of Porto Concierge. First day when arriving, apartment was not clean and we had to move to another location. In this new location open bags were extended from the entrance of the building until the 1st floor (where some dozens of people per night/day pass through) with “clean” sheets and towels. Anyone could easily sneeze or spill something of top of it and these same clothes will be used as “clean” in other apartments. Second day, when moving again to original apartment we spotted lack of hygiene in many different points: 1) house has an ingrained smell of tobacco/smoke (not even 5 days after with all windows open we were able to get rid of it); 2) dishes were not washed at all with many forks, knives and other cutlery with dry food stuck; 3) hoven broken (every time we open it we stayed with glass shield in our hands) and with a pool of dry fat in the bottom; 4) couch with pieces of food stuck; 4) lines of dry piss on the outside of the toilet; 5) washing machine with some old dirt stuck (cannot even recognize what it could be from). Since then we started contacting Porto Concierge on 3 different numbers they provided. Just one call was answered (out of at least 10 attempts) and we were recommended to send whatsapp. 3 messages through whatsapp were sent, in different times, and completely ignored (pictures with all these problems were shared). Sunday when doing the check-out we personally went to Porto Concierge office to request the complaint book. This one was 0“not available” and we are still waiting for Porto Concierge call (almost 1 week after) to proceed with complaint, as agreed with this entity.