This was one of the most difficult airbnb experiences I have ever had. On the one hand the hosts were helpful and responsive when I got locked out, when I had a mail delivery, and when the heater broke in the apartment. On the other hand, the entrance to the apartment is located in an alleyway with many hard drug users and it can be very uncomfortable to come and go from the home. Also, the home is not well insulated and the heating does not really work in the living room, kitchen or bathroom creating a very uncomfortable space during the winter months especially when the hosts asked for more money for the heating expenses which is not allowed. I think for the high price of the apartment, this was a disappointing experience that led me to feel very stressed and frustrated at times and I am glad I have moved on from this place and hope the situation there will improve for future guests.