I’d like to start this review by saying we have almost never had a bad experience across 40+ trips via Airbnb. This was by far and away the worst.
The apartment was booked for three people and upon arrival there was no bedding or towels for the second bed & no working light in the second bedroom. It was ~12am and upon contacting the host we received a few slow responses over the course 90 mins - two of which infuriatingly repeated that we check under the bed / in a cupboard - which we informed the hosts we had already done.
We received no further response after 1:30am, forcing the third guest on the trip to find alternative accommodation at 2am.
The next day the maintenance team visited but provided only bed sheets, & no duvet cover, one pillow but no pillowcase.
We continued to communicate back and forth with the host and airbnb for 2.5 days of trip whilst we still did not have sufficient bedding for 3 people to sleep in the apartment. The toilet brush was also broken to the point it could not be used without getting your hand dirty but this too was not fixed.
After the third night, we decided to cut our losses and our stay short, with Airbnb allowing us to cancel early. However finding accommodation so last minute in Porto was not easy and far more expensive.
GuestReady as a property management team were incredibly unhelpful, clearly operating without sufficient out of hours support and have no interest in providing guests with a positive experience.
We would never stay at a property managed by GuestReady again.