It was a very good experience/easy dealing with ORM - Luisa was very friendly and responsive. We really liked the place and its location. Overall, we spent 15 days but, unfortunately, the weather did not cooperate much during the 1st week (raining off'n'on all the time) but, it was gorgeous the 2nd week although it seems it was cold (45-50F) for the locals. Mid our stay the cleaning crew came for a thorough cleaning job. As for the location, "location-location-location!!!". Very central and within walking distance to most touristic places despite the various metro construction sites; we averaged, daily, 6+ walking miles up/dn hilly streets and climbing up/dn stairs on both Porto and VNGaia. Although we're very picky customers, we have no complaints whatsoever about the place &/or ORM, what we have is a couple of suggestions: (1) bathroom cabinet doors have no handles and (2) the pots/pans were past due replacements. We'll be in touch when planing our next trip to Porto & thank you.