They were helpful and gave nice suggestions. They even warned us about the trains on the strike. The house was clean and similar to the photos. It was a bit hard for us to find the right street to turn to when looking for the house, but we managed. We only had a problem while leaving the house. According to the instructions, we left the keys in the apartment but realized the outside door was also locked. It caused us trouble since we were trying to catch the plane. We needed to ring many bells. Fortunately, after 20 minutes a neighbor opened the door for us.