Carolina is responsive and she did help me get a taxi ride from the airport for €25. The unit is also close to literally everything and there is a small view of the cathedral from the big bedroom. That said, our stay was a total disappointment. Other reviews appear to be great so do with this review whatever makes sense to you but you’ve been given a heads up. First of all, all of the photos are edited to death and nothing looks the way it is pictured. The living room furniture has not just been moved around but the couch is ridden with stains and the decorative pillows smell bad. The small room with the twin bed doesn’t have the wooden furniture so there is nothing to put luggage, clothes or cosmetics on and there is literally no air passing through the room because it only has a tiny window up in an obscure corner of the room - more on the air issue at the bottom. For the big room, the picture was taken at an angle so it looks better than what it’s actually like in real life, there are no blinds/curtains on the windows (contrary to the photos), there’s a dead bug on the ceiling and the 2 wooden furnitures for hanging clothes in the pictures is actually down to one that’s broken with no bottom pieces and shaky as hell so you can’t use it and are left with the floor and accent chair to place your stuff. Also, the room stays hot and the air conditioner barely circulates any air during the hot summer days so the only way to be cool in the entire upstairs is to all gather on the bed, right under the air conditioner in the big room. When the general atmosphere is cooler, the AC works well so it’s cool during the night which is great.
After the first night of our stay, I reached out to Carolina about the AC issue in the small room (it was literally only blowing hot air and my friend was miserable that first night) and she responded that we need to change the settings to show the snowflake. When we got home that evening, we tried everything but didn’t see a snow flake. Both nights, we slept with all doors open so that at least some of the barely cool air from the big room could get into the small room. After the second night, I sent Carolina a message about both ACs and she said she would send someone but we never saw anyone nor did we see signs that someone had been by nor was there communication that anyone had been by. That 3rd night was fortunately a little cooler generally so the AC in the big room picked up enough to help out the small room better but it still wasn’t great and we had to sleep with the door open. On the 4th day, with check out at 12 noon, tell me why I got to the unit after breakfast at 11:40 to take a quick shower, finish packing and leave only to see the door open and a strange man upstairs - where I had left my luggage open with my things on the floor and on the bed. The first excuse was that the key was in the lock box so he assumed we had left - uummm… y’all had us fill out this paperwork where I told y’all I would check out at noon, it wasn’t noon yet. Also, when there’s a lockbox most people I know don’t take the key out so they don’t lose it so that doesn’t even make sense. Also, if checkout is officially at noon and I haven’t told you that I have left, why are you coming to the door at all? Also, the second he got to the top of the stairs and saw my stuff, why didn’t he leave?! The next excuse was that he was there to fix the AC - uuummm… 2 days in a row, I told you my friend didn’t sleep well and you thought the best time to send someone to fix it was on our checkout day/time? At that point, she mentioned he had gone the day before but something was missing in the AC so he had to come back this next day - this was never communicated to me before hand so who knows how true it is. But also, why is he coming after 11 when I am leaving at 12? I wasted my checkout time going back and forth with them about this issue and ended up leaving at 12:10 without a shower and frustrated as hell. Even without the incident, I wouldn’t have recommended staying here due to everything described at the beginning - the general state of the unit. Due to what happened, run!