This is the first time I've had to leave an unfavourable review on Airbnb. While the check in process went very smoothly, things were less pleasant afterwards. I had a question and called and messaged the phone numbers the company left me. I received no responses for 12 hours and the only reason I finally received a response was because I messaged them on the airbnb app. I don't understand the point of offering me other forms of communication if you are not actually communicating through those numbers. After we told them how frustrated we were with this lack of communication, they were finally very receptive with our questions and messages (so at least they improved). The apartment itself is nice and big. It is located in the busiest square in the city which comes with its pros and cons as listed in the reviews below. We also heard noise from the upstairs apartment well into the night on most days (approx. 2-3am) so if you are a light sleeper as I am, I would not recommend this place. Ultimately, I believe that this apartment could have easily been a great experience and we could have overlooked issues with the location if the property group had been more friendly. We definitely felt like we were just another group they were serving for them to get some money. It did not feel like we were being graciously received by a friendly host that is excited to help us (which has been my experience with other airbnb over the past 5 years).