Anne’s apartment is bright, spacious and well located. It is easy to walk everywhere from the apt - a few mins from the Sao Bento train station and 11 mins from the main bus terminal. It is also close to the river front and the bridge to walk across to Gaia. The apt and the building are both relatively new with excellent windows to shut out street noises so sleeping was not disturbed. Easy self check-in and check-out. Bed was very comfortable.
I did not deal with Anne but with the property management company, Dixos. Unfortunately, they did not address two issues that affected my experience negatively: the hot water tap in the bathroom sink did not work; and there was no kettle despite the listing photos showing a kettle. There was also no microwave but that did not bother me much. I’d suggest that the Airbnb listing be updated for accuracy so guests know what is/is not included. Despite this, I would recommend this apt for all the positives previously mentioned and the negatives could be addressed easily if they wanted to. Communication with Dixos was OK as they did respond but did not take sufficient action to resolve the issues during my 4-day stay.