I stayed with ORM for four days during my trip to Porto and was extremely pleased with the accommodations and service. The apartment is located in a great area close to the city centre and all relevant tourist attractions. The apartment itself is as pictured, clean, cozy and furbished with all necessary amenities.
I was most impressed, however, with the service. We met Nuno upon arrival and received a warm welcome. We were delayed at the airport due to lost luggage, but both Nuno and the taxi he called us waited for an additional 2 hours until we could depart. Nuno showed us the apartment and also gave us a map, explaining where all the relevant tourist attractions were, as well as providing us with personal recommendations. He was always available to speak to via WhatsApp and consistently responded within minutes of us reaching out to him. We also had needed to print our boarding passes upon departure which he gladly did for us at the ORM office.
Overall, I had a fantastic stay in Porto, largely due to the comfortable accommodations and exceptional customer service!
Thank you!