Over our two month's of travel, at 10 Airbnb locations, I have never written a bad review until now. We also have never left an Airbnb early, but we checked into a hotel the very day after we got LOCKED INTO the apartment. We forfeited two nights of Airbnb payments, but it was worth it not to have to stay one more night there.
Host claims "autonomous entry since 2018," yet he knows his system does not work. He warns us that you must always carry the main entry key as residents can lock the door from the inside so the keypad does not work. But that does not help you on the initial entry. After spending 10 minutes in the pouring rain trying to gain entry through that exterior codepad, a Host of another group let us into the main building. We had difficulty getting into our unit as well; we learned why the next morning as we were LOCKED INSIDE the apartment.
The next morning we woke up to no electricity. Host claims from the storm that night, yet not one other apartment, nor the common hall lights, were affected.
We tried to open the front door to let in some light to help solve the electrical problem and the interior electronic lock literally fell off into our hands, and we were locked in tight.
After many texts, the Host finally F/T us with an opening of "Greetings from India," which is quite concerning considering we are in Porto, Portugal.
We are able to find and flip the breaker to get the lights back on. Now the only problem left is we are still locked in the apartment.
Host repeatedly tells us that the fallen door lock does not control opening the door, yet we are trapped inside and cannot get the door to open.
After much time and patience, I manage to twist the remaining post for the lock, unlatching the FOUR deadbolts and we are now free.
We have wasted our morning on this apartment's problems, yet still cannot leave for sightseeing as we will not be able to get back in unless we leave our unit unlocked.
Host's son finally comes around noon, re-installs the set screw on the fallen lock. I explain that earlier the door lever would not let us open the door (as the Host claims), and as I am showing him, that lever falls off into my hand.
Enough. We wasted our morning and half a day of sightseeing in Porto because this Host won't upgrade a lock that he knows has problems.
Also note, "Linens Provided" means a fitted mattress sheet. No top sheet and NO PILLOWCASES were provided, which we found very unsanitary especially during COVID. I used hand towels to cover up our pillows.
We cleaned up the unit, and left the very next morning for a hotel for our remaining two nights.
Worst Airbnb experience we have ever had.