The flat is ok with the expected drawbacks inherent to its central location (don't expect to be able to sleep with the windows opened,u and it can be very hot). The cleanliness is more of an issue, from the very mouldy coffee machine (which filter with used coffee still in it has obviously not seen any water for a while), to the various stains on the sofa.
But my main issue is with the communication as we were directed to the wrong flat!
In a situation like this, one should receive an unreserved and immediate apology...well.
On the morning of our arrival we received the exact location of the property with its entry codes. On the dot we arrived and whereas we were expecting a property with a lift (after 3 heart operations) we had to climb 3 steep staircases. My wife carried much more than she should have and she literally fainted on arrival. Trying to recover, we had been there for 5 minutes when someone rang at the door,...another party was arriving having booked this property months ago. They rang the owner and passed their phone to me.
Totally unapologetically, the owner declared with not a single word of excuse, that we had been directed to the wrong flat and we needed to vacate the property, as I said that I was not impressed explaining my cardiac issues and my wife fainting, I was told that it was a mistake and that if I did not like it he was going to cancel my booking, something he repeated many times during a pretty heated discussion. During this discussion I received out of the blue, with no explanation, excuse or apology a new email this time with the right direction, address and codes.
Eventually we found our correct flat, I am still waiting for a single word of apology.
Oh, I was about to forgot the "icing on the cake". On the second day we had a power cut (only in the flat, not in the rest of the building) apparently caused by the meter which stopped working. We were proposed, as the electricity company allegedly could not come before the next morning, to move to another flat (only for one night as the other was booked) and then return to the original flat. It would have meant 3 unpacking-repacking in 3 days, so I questioned what was the alternative....surprise, the electricity company turned up and reconnected the flat.
A stay to forget.