Despite the misleading photos (in reality there will be no welcome basket with wine waiting for you in the apartment) and unhospitable hosts, I am going to start off by saying that I actually loved the apartment itself. Once I got the window blinds open, showered, and settled in I really felt at home there. Despite the fact that it is very old and the kitchen plumbing, floor/bed boards, sofa, and 6th floor window hinge are all falling apart, the place has a retro, downtown charm to it. The views of the bridge and cathedrals are to die for (literally, given the broken window hinge), and I could sit on that broken sofa for hours with a good book and basking in the natural light. The apartment is also perfectly located next to some of the city's best hotspots. It is just a shame that on my check-out day I was unable to enjoy the city as much as I had hoped. Turns out the free baggage storage service is only applicable at one welcome center which is about a 44-minute walk away and only quickly accessible by metro. One of the key reasons why I chose this apartment and the nearest welcome center is because each building is less than a 10-minute walk away from my bus stop, but as it turns out, that made no difference. Despite having a shoulder injury and begging the hosts for some flexibility (either through an exception to store my things in the nearest center -which I would have paid for - or a later check-out) I was denied and eventually ignored altogether. The hosts provided addresses for 2 alternative storage units, both of which appeared to be incorrect when trying access them via taxi. Luckily the driver was kind and flexible enough to stop the meter when he saw me growing increasingly stressed with both the traffic and being unable to find the recommended storage outlets. He eventually suggested I store my things at the nearest metro station - a €5 solution for just under 3 hours, but a solution nevertheless. Certainly a better solution than that provided by my so-called hosts. All-in-all, cute place with a rinky-dinky appeal - personally loose floor boards always intrigue me as it conjures up imaginations of buried treasure or murder weapons. The hosts however leave much to be desired and are certainly not a good representation of Portuguese (and specifically Northern) hospitality, which in my experience tends to be unmatched anywhere in the world. In this case, it felt more like a guest churn rather than actually delivering an optimal guest experience. Particulary since they were made aware of my injury yet chose to ignore my concerns, whilst claiming to attend to other guests checking in. Unfortunately this poor level of customer service means that I, as a matter of principle, will more-than-likely never book with the Porto Concierge again.