Both Catarina and Alexandra are very polite and friendly, they are always there for questions and to help. Linen were very nice and clean and the location is good to explore the city centre. However, the room is so small that you can only open the luggage on the bed, same the bathroom is extremely small. It is also not ensuite which could be better pointed out in the description, not always easy to notice just in the pictures. Communication is the main goal for satisfaction, so it would also be appreciated to clarify the location better in the description. The house is not in the commercial area of the street, it's further north and there is regular traffic on the street. As it is in a hilly area, expect some louder engines of cars. Not too busy though, I slept with ear plugs. The room gets very hot with the afternoon sun and is the only one facing this side of the apartment, better keep the blinds closed all day when you leave the house. All over the stay is ok for the price.