I am so grateful for Fatima's involvement in our booking. She responded promptly to our inquires. The most important was that when on our arrival to Porto we faced force majeure dificult situation, she helped us to the most possible extent. Since that situation preventet us from stayong in her apartment, she on her free will refunded all money for the booking, even though the cancellation was on extremely short notice. People like Fatima are a rare breed: taking the utmost care about their clients in good times and in bad times