Ricardo met us at the door and showed us everything all the amenities in the apartment. He even gave us a map and told us where the good places to visit were in Porto. Overall we were very satisfied with the apartment. It is right next to a supermarket and public transport and laundry services are very close by, about 10 minutes away. If I was being nitpicky, the only thing I didn't like about the apartment was that I bumped my head on the water heater above the toilet a few times, but aside from that I have no complaints at all. Would recommend this place to stay.