We dealt with Pedro's sister, Paola. She was delightful and very helpful. The apartment is in an excellent location--you can walk anywhere you might want to visit in the Porto area. We were supplied three sets of keys, and were welcomed with of a bottle of wine, a fruit bowl, and a jar of chocolates. :) We were supplied with a map with tourist attractions, and a laminated book with a list of restaurants, sites to see, and many other pieces useful information. I highly recommend this airbnb host!