We paid an extra 10 euros to have someone meet us at the apartment with the keys, however there was nobody there at the agreed time. We waited for 25 minutes and then finally received an email with a code to get the keys from a lock box. We don’t understand why the code wasn’t sent ahead of the agreed arrival time. Unfortunately the hob for the cooker did not work and despite us notifying the management agent this was not fixed during our stay. This meant we could not cook as we had planned. The listing states that toiletries are provided so we didn’t bring any, but when we asked where they were we were told that toiletries actually is hand soap and these are “3 in 1”. As I didn’t fancy washing my hair and body in hand soap, we had to buy some. The apartment is really pretty and in a good location but it lacks the basics to make a comfortable stay. As another reviewer has stated there is nothing provided for basic cooking eg salt, pepper, oil. But this didn’t really matter for our stay given the hob didn’t work at all. We are a little disappointed with the apartment.