I had booked this apartment for my daughter and her friends as a post exam treat. It was the first time they had been abroad by themselves and I as concerned that they would be OK. But everything was great. Pedro and his sister were very accommodating - they were there to greet them even though their flight arrived late in the evening and they allowed them to stay beyond check out time because their flight wasn't until the evening. Paula very kindly came to their assistance when they had trouble using the front door keys. Thank you so much Pedro and Paula!!