In the first instance the apartment was on the fourth floor with no elevator, this was not mentioned. Hence not ideal for disabled or elderly tourists. There is no personal to contact all communication is through messages hence very impersonal. The apartment had electronic keys which was not functioning. It took more than an hour to get the keys to open the door. This was totally unacceptable as we reached the apartment after a long journey. The internet was non existent for a day. Overall I would not recommend the service provided by Guest ready. I will be not booking any apartment that is run by this company.