This Airbnb has so much potential to be one of the leading Airbnb's in Porto - however the execution of thoughtful details and thorough cleaning was missing.
We elected for self check-in due to a late 8 PM arrival. We had no problems with self check in.
The hot water was not working when we checked-in on Monday. The hosts sent maintenance to come fix it roughly 20 hours later. But unfortunately the hot water stopped working again two days later. And as others had mentioned, a sulfurous odor began to come from the toilets- usually in the evening.
The safety lock on the front door was also broken and The door hinge in the kitchen bathroom was gone. If you are used to paper towels/kitchen towels, there were none available. BUT the host did bring some by for us. There was no coffee provided BUT the host did bring 4 nespresso pods over when we asked (unfortunately the quality was not good so we did not drink them). We had bought some wrong coffee pods that did not fit the nespresso machine so we used the stovetop espresso machine with the coffee grounds in those pods.
There was also no oil, butter, rice or seasonings for cooking, but we bought some for other guests to use to hopefully they are still available for the next people. There was also no detergent packs provided to wash clothes, and the body wash in the shower was out. The couches in the living room were also not the best quality, as one was discolored and the other was very sunken in from use. The floors were not very clean as when I would walk around barefoot, the bottom of my feet would be black with dirt from the floors.
There was not a booklet with local recommendations for restaurants/cafes/tours and check-in and check-out procedures but I am confident if we asked the hosts that they would've provided prompt instructions.
The AC was great, the space was nice and big, and the balcony was amazing. I slept comfortably and enjoyed all of the natural lighting. The location to shops and cafes was perfect. The communication was prompt. But as of August 2022, I do not feel like the space was worth the price.
I had just come from another similarly-priced Airbnb that executed perfectly on all of these things and so maybe from that experience the bar was set too high?