Ana very great at helping with issues that I had. As others noted, the apartment could use a few updates. Bathroom is definitely worse for the wear- there is a crack in the sink that allows water to drip to the floor below it, so watch your socks! The location is great, a few blocks from the beach and close to many restaurants and groceries. When I arrived there were crumbs on the kitchen counter between the sink and wall. The tea kettle was ancient and absolutely disgusting inside. I complained and Ana brought me a new one the next day. The upstairs neighbors were especially until about 2am one night; not the fault of Ana, but be aware of it. The bedrooms are a great size. An additional blanket in the closet would have helpful. The heating is via stand alone electric radiator types. If you have kiddos and are coming in cold times, this could be dangerous. The washing machine was great and instructions were on the wall. Wifi was fast and easy connection. Not a smart TV.