Tala Kahala
Hello my name is Tala Kahala and I was one of the two people sleeping in the master bedroom where the bench was broken. I was there when Tamara placed her bag on the bench and witnessed the bench breaking in front of my eyes. I can confirm without a doubt that it wasn’t any of us that broke it and asking for €250 to fix it is totally absurd. I can also confirm that the state of the house when we left it was not that bad and certainly does not require an extra cleaner for the fee of €200
Rida Mawla
I was surprised at the way the host treated us after our stay at this lovely home. I am a frequent traveler and Airbnb is my booking of choice. I never encountered a situation in which the host expected me to do that much cleaning cleaning when part of the booking price is a hefty cleaning fee. I do concede that while having taken the majority of the trash out, we left two bags of trash inside the bins, but that definitely does not warrant to have us pay a cleaning fee that is bigger than the original one we were charged. We were also wrongly accused of breaking a couch that we believe was already broken because all we did was place a handbag on it, while breaking it requires us to literally Jump on it with the ful force of our bodies. Not only that, but we were asked to pay a large sum for it without any invoice or justification of the quote(s) and without any second opinions on the matter.
Nader Chahine
I am surprised by the demands requested from the land lord. As a frequent traveler who has been in so many airbnbs, this is the first time i encounter such accusations. I admit that we left the ac open in one of the rooms and that was an honest mistake. Also we failed to remove the garbage bags in the kitchen but that was only due to the fact that the cleaners were waiting for us outside. Regarding the bench, It was in very poor conditions the minute we arrived. We only used it to put some clothes and purses and it broke.Asking for 250usd for repair and refusing to provide a quotation pauses a big question mark on the landlord intentions. We asked for proof and he replied saying a quotation will increase the cost of the bench to 750usd.
Ramzi Geagea
I thought the treatment of the host will be similar to the beauty of the apartment that we stayed in during visit to Porto. Def not recommended to anyone given the attitude of the house
Zeinab Assaf
I’m part of the group that stayed in the (insert adress) property from Aug 13 to 16. Although the house is really nice and we’ll equipped I was surprised to find out that the owner wanted to charge my friends an exorbitant amount for a bench that was already broken and even more surprising is him wanting to charge a cleaning fee for a few mugs left! I’ve stayed in numerous air bnbs before and have never heard anything like this, it’s unacceptable.
Tamara Arab
To Whom it may concern, My name is Tamara and I’m part of the group that rented the Airbnb house on Rua Quinta dos Chaos 218.These are a few lines to officially raise a complaint against (insert name here) as I feel we have been unfairly treated regarding a couple of issues.When I first entered the master bedroom my friend and I decided to stay in, I placed my purse and a couple of my belongings on the end of bed bench that was in the room and it instantly broke. I truly believe that the bench was broken before we got there as it is absolutely IMPOSSIBLE for it to break just because of the weight of my handbag and a bag filled with snacks. I am an adult and I take absolute ownership of my actions and I would have genuinely reported it had I been the one that broke that bench. I tried fixing it as I presumed that’s what they have been doing and it was able to hold its own weight.I should have reported that incident straight away and I admit that im at fault for not doing so but it is absolutely ridiculous for the owner to request €250 euros to fix the leg of a bench! I am an interior architect and I can tell you that it does NOT cost this much. You can buy a new bench for much less.I truly believe we have been unfairly charged for it and I will not agree to that amount. Furthermore, the owner decided to charge us an extra €200 for a couple of mugs that were left in the sink! That is absolute madness to be honest and that makes me doubt his integrity.I hope we can come to an understanding and solve this matter soon.Thank you for your understanding.Many thanks and regards,Tamara
Dany el Labban
Hello, I think most of my friends did explain the situationFrom my side i am extremely disappointed with the attitude of the host, trying to make money out of us because we left 2 garbage bags in the bins and 3 cups of coffee outside from cleaning. and then when we refused, he was asking for 250 euro for the bench, while it was already broken when we got there.Extremely disappointed by all of this, so we decided to waste time writing all of this, for you to see how frustrating it was.We are all Aibnb guests for a decade maybe, and we never encounter such a situation.,.