Claim for Bullying
First of all, if you thought you would be communicating with Claudio and Joana, you're wrong. The only people you'll be talking to are their parents who do not speak a word of english or anything that is not portuguese, for that matter. They are very intrusive people and don't respect boundaries or privacy at all. The grandmother and her friends are constantly spying over the other side of the street, and permanently checking your every move. The appartment was originally booked for two people. But when our friend (who was staying in a hotel two blocks from there with other friends) came upstairs just to take a bag, they ran to our door, started knocking like crazy (they didn't even wait for us to get changed before we could answer). They talk about us making them uncomfortable? They litterally forced me to get out of the shower when we hadn't done anything wrong. They accused us of hosting a third and a FOURTH person. Without even listening to us, they invited us to go somewhere else, and basically made it very clear that they wanted us gone (even when we offered them to come into the appartment to check that there was no one there). The grandmother was so paranoid that she waited behind the door until we got home (at 1:30 in the morning) and stormed out the door to tell us that we were making too much noise when we were walking upstairs and told us that we had to get out of there (when were only two, completely sober and we weren't even talking). She started screaming in portuguese and being very rude and wouldn't let us talk or care that we couldn't understand a word she said. When we told her that we wanted our money back because we were being forced to go some place else, she said she wasn't going to give anything back . It was 2am in the morning and she was ready to let two girls (19 and 20 years old), on the street, in a city they didn't know, and what's worse, when we hadn't done anything wrong. She started threatening us with a 2.000€ fine for noise when she, herself was waking up the whole neighborhood with her screams. This is by far, the worst experience I've had with an airbnb so far. I wasn't able to enjoy my vacation since I was wrongfully accused and forced to go 2 times in less than 10 hours. Thankfully we were only staying one night and were more than glad to leave. And about the owner's "concern" for the state of the apartment, this us completely unjustified: we stayed for less than 19h in that place, we litterally only got there to shower and sleep since we were the whole day in Porto strolling down the streets (and they knew that since they watched our every move from the other side of the street): we didn't even use the kitchen, nor the living room, and again, were only two. The owner is just using this as an argument to try to take our credit away.