César was very clear and responsive. The place was really clean and smelled great. The location is perfect, next to the main station, surrounded by beautiful streets and great restaurants and easy to walk anywhere.
As the cons, we found the pillows a bit uncomfortable. The stairs and upper floor are very noisy but we had no problems sleeping as the neighbors were very silent at night. Things like shampoo and body wash were not of good quality so I suggest bringing your own.
Overall a great place to stay and I definitely recommend!