Carolina greeted me and my 16-yr old daughter with joy. She communicated with me consistently before and at my time of arrival. I really appreciated that. Knowing the check-in time is at 7pm, she was very gracious to show up a lot more earlier to let us in at 2:30pm, so that was very nice. The neighborhood is very centrally located, just a 5 minute walk from Sao Bento train station and the city business district. A ~15-minute walk to the "harry potter" bookstore. The small elevator to the 4th floor was a fun yet nerve wrecking experience for my daughter, but there was no issues at all, just prepare to take multiple trips if you have big luggage. At the apartment, the 4th level was scenic, clean, organized, and exactly how I expected from the pics. Terrific view from the balcony, with a great view to the city in this quiet part of town, many gift stores downstairs do NOT take debit/credit card, so prepare to have Euros when purchasing souvenirs. There was a little issue with the wi-fi router, but Carolina made concessions to make it work via some kind of hotspot device. She offered to stay in contact w/me if I need help with any local sightseeing travels, which was great. Side note, the Uber driver pulled up literally at the front door steps downstairs, which was terrific. This is an overall 5-Star experience! We will come back and use this property again on my next visit!