Long story short, sad to say DO NOT recommend this place. Frustrating communication, difficult to get used to the space with no explanation, no hot water and inaccurate description of amenities.
This is a part of the problem with airbnb now that bigger property managing companies have taken over -- it's no longer just someone renting out their rooms. This problem affected us directly with communication delays and lack of humanity in the hosts reactions to problems.
The location of this place is superb, located right next to sao bento station where you can go virtually anywhere from, but that's about the only thing we found good about it.There are homeless tents right outside the airbnb and if you are a female you will get cat called at night. Main problem was that they have about 5 min worth of hot water. We got in there first night extremely cold and tired from long travel and when all we wanted was a nice warm shower, it could not provide. When we got out the cold shower, the space heater they provided was half broken. 5 min is just barely long enough for one person and if you're staying with two then you will have to go one day at a time to accomodate for "charging up" the hot water. They sent in someone to fix it twice but it maybe added 1 min of hot water at most. Asked for some sort of refund because no hot water is extremely uncomfortable but they responded they cant give compensation because 'they found no problem on their end'. Later read other reviews of the place and found other guests have also complained about hot water.
The place also claimed they had shampoo and soap which they did not have, the tv remote was buried in the couch when we got there so hard to find and their wifi was extremely slow. They also claimed they would provide a booklet with instructions to the features in the house like how to use the coffee machine but they did not provide that as well. Also, the ride service they recommend from the airport to airbnb is extremely upcharged, local uber prices were less than half the price. It may seem like I'm just complaining but all the small things added up to a really uncomfortable unrelaxed stay.
Lastly, I left a jacket there in the closet (and i know i did because i realized i forgot it in there while on the taxi to the airport) but when i reached out, they claimed their 'cleaning team didnt find anything'. The whole experience has been really frustrating which is sad because the place is nice and location is so convenient i wouldve loved to leave a nice review. Hope this review helps.