The good: Great location, nice apartment, a complimentary bottle of wine, a large bathroom (very rare, in Europe) and helpful local tips.
The bad: There was an issue with cleanliness and customer service. The place was not cleaned from the previous guests in time for my arrival. The person at check-in (who was very nice) told me the cleaning crew would come by as soon as possible. Six hours later the place was still not clean. After messaging and calling them, a crew was sent over. They spent 15 minutes cleaning the apartment (I know because I was waiting by the front door outside). When I came in there was a cleaning chemical smell (like a very strong air freshener) and the linens on two of the beds were not changed. I sent them a message and they argued with me, saying the place was cleaned and the linens were changed. Not very polite customer service.