Great location, flawless check-in and check-out, staff always in touch but apartment is not maintained well and has some major issues with cleanliness.
The apartment is located right in the heart of historical district of Porto. Everything is in a walking distance. A lot of options for a breakfast, a lot of options for sightseeing. The location is absolutely great. A+.
Check-in procedure is flawless. You'll get a set of keys via lockbox.
Staff response almost immediate if you have some questions. A+ for that.
The flat itself... hmm... I would say it required some maintenance. Toilet seat was loose (or broken), bath sink was clogged, floor looked dirty, white walls needed some repaint, sofa in the living room looked really old and worn out, chairs were dirty and etc.
The apartment had some issues with cleanliness. Pillows (not pillow covers) were covered in some blood-like stains. I was happy that we've found some replacement pillows in a dresser. When I changed pillows I found hair of previous gests on pillows. I've checked a mattress - hair everywhere. Took some time to clean it all.