Basically the apartment was okay, but I was very disappointed by Pedro and Mariana. When we arrived, the apartment was not cleaned at all (left like the last guests had left it) due to some misunderstanding, which can happen. Mariana apologized a hundred times and confirmed to initiate a refund of the first nights price, which never happened. After having asked for it several times, no reaction at all came back. I understand that something like this might happen, but why lying to your guest about refunds?