The apartment was amazing. I never could have imagined a better looking place and the location was amazing. Though I didn't meet Carla, communciation was excellent and everything we needed we had. The apartment is literally 2 min walking from the Sao Bento train station and metro and 5 min walking to the water. The building seems like a brand new Condo that has been built in the old style, but very tastefully with all modern amenities. There were so many windows and balconies, it was just great to come home to in the afternoon/evening and enjoy the sun in the kitchen. We did laundry which was great and Carla allowed us a late checkout since nobody was checking in the next night, which was excellent. We would definitely recomment to our friends and family.