The actual apartment is great! The location is fantastic and the apartment is large and has a nice kitchen and was very clean.
My negatives all have to do with the Porto concierge that handled our check in.
First of all, when they give you the option to check in with the concierge it is not clear that the concierge office is not close to the actual apartment. Then, when you walk in to the concierge office, no one will look at you or say hello for several minutes. When someone did finally start to check in I had to download an app to complete the check in. The person who checked us in told us the wrong apartment number. When we got to the apartment, the key we were given did not work on the door to the apartment because it was a poorly made copy. I then had to call and talk to the concierges and they sent someone to help us. The person who came to help us was great, but he had to call several different people to get another key and it took us over an hour to get into our apartment after we had gotten there. When I emailed the concierge the next day to tell them I was upset and that they had not handed the situation very well I received a reply that said it must have been a miscommunication. No apology.
So, to repeat: the actual apartment was great. Loved it. The Porto Concierge was not.