We stayed in Marta's place for 10 days over Xmas, and had a very mixed experience.
The flat is compact, but beautiful, new and very well-located. It was very clean and self-check-in was easy.
The flat is on the 3rd floor, with an apartment above (which I believe was empty during our stay), so it was very quiet! The bedroom is in the back, so even though it's on a very busy street, it was peaceful at night.
My partner and I are digital nomads (essentially homeless), so we are very particular in the rentals we choose, as the apartments aren't just "holiday rentals" for us, they become our temporary home. Because of this, we choose apartments specifically for the amenities they offer. Washer AND Dryer (because with the very limited supply of clothing we travel with, we don't have the luxury of waiting 3 days for jeans to air dry), and bed size (because we both have problems with our necks, we prefer a king-size bed). Both of these features were advertised in the listing, and I even wrote a private message before booking to confirm, which the host confirmed.
Upon arrival we noticed that the bed was not king-size and there wasn't a dryer. The host was incredibly dismissive and offered absolutely no apologies. Looking at the listing after arrival, I would say there were many "amenities" listed that were totally mis-advertised. There was no safe, no dedicated work desk, no dryer, no king-sized bed, basic amenities in kitchen (only salt and pepper). Not even detergent to do 1 load of laundry or dishwasher.
But the absolute worst and most disappointing part of the experience was that upon self-check in we turned on the heaters and both appeared to be broken. I messaged the host immediately and they instructed us on how to use them correctly (which we already were). After multiple hours of messaging back and forth, and having very delayed communication, they told us they would send a technician the next day. I asked them what we were supposed to do without heating the first night (since it was probably 16 degrees in the flat). They offered NO SOLUTIONS. I asked for a space heater, and they said they didn't have one. I asked them what they expected us to do and they said nothing. I begged them to please bring us some sort of temporary heating.
At 9pm (after 6 hours of communicating like this) someone brought us a space heater. Which helped immensely!!
Due to the broken heater situation and the complete mis-advertised amenities that didn't exist, we asked the host for compensation. Their response was that we were already paying a fair price, and that they wouldn't give us anything. For the record, we paid the regular listing price, with absolutely no discounts or anything.
In the end, I put in a claim with Airbnb, who thankfully agreed with us that the flat was listed inaccurately, and they took care of us. The hosts even had the audacity to tell Airbnb that we never informed of them of the broken heater and lack of dryer. Thankfully I was able to show airbnb proof of our conversations, and they sided with us.
It was really a shame that we had this experience, as it could have been easily and completely avoided. I understand that these things happen, and mistakes on listings occur. But when they do, I believe the host should do everything they can to make the situation right. Good communication and care would have gone a long way to improve this whole experience.