The experience was not as expected. This is a flat-hotel service. We like Airbnb because you have personalised experience and special treatment with the owner, which we did not have. We could never talk with Joao because it was an office and its people we were talking to whom
Welcome you and help in case of emergency, even they are aware and helpful.

Furthermore the doors of the shower were broken and could not close properly splitting water over the bathroom and there was no hands soap.
English: Another topic which is important is that there was no flexibility for checking in and out so we had to wait with our luggage till 15pm to enter the flat and from 12:00am to 6pm outside with our luggage in their office because we could not leave them in the flat. That was the only solution proposed. In addition, no kitchen towels to clean and dry the dishes and the wireless works very badly.

Either way the location is quite great and the decoration clean and nicely done. The flat is very light full . The flat is a second Flore without lift.

Español: No es lo que esperábamos! Esto es un servicio de apartamentos-hotel y no corresponde a lo que esperaba, Airbnb me gusta porque es un servicio PERSONALIZADO con el dueño y esto no existe aquí. Nunca hemos podido hablar con Joao ya que es una empresa con empleados y son estos quienes te reciben o te ayudan en caso de algún problema, aunque son unos chicos muy amables y serviciales.

Además, el baño tenía una de las puertas rotas y el agua salía de la ducha, además no había jabón de mano. Otro tema, es que son muy estrictos con el cheking, tuvimos que esperar desde las 9h hasta las 15h y no nos ofrecieron ningún tipo de ayuda, solo en el checkout pudieron recoger nuestras maletas en las oficinas de la empresa.

La ubicación está bien y la decoración es agradable, precio razonable. El wifi funciona fatal y tampoco indican que es un segundo sin ascensor.