Mario was friendly and easy to communicate with. We locked ourselves out and he came by within minutes to help us! The condo has excellent location, walking distance to everything. It is very noisy, not suited for light sleepers. Also, there were a few surprises we weren't expecting - like having to put your hand into the toilet tank to flush it, falling knobs from the shower, however for the price it wasn't totally unexpected. Also keep in mind there is no living room or common area other than the kitchen. This unit is great for anyone on a budget!