This place is completely MISLEADING. Do not stay here!
We spent 2 nights in the Vista Porto apartment in Gaia at the end of July. We had chosen the apartment mainly because of location, the outdoor terrace (and view) and air-conditioning, which we knew we would need in July in Portugal. There were 6 in our group (parents and 4 kids)
When we arrived at the apartment and I met with the person who gave me the keys, I was told that the apartment had no air conditioning! It was very hot (about 90 degrees F). I requested either a move to another apartment or a refund and was given neither. I was told that there were 3 fans in the apartment so I shouldn’t complain. We had a hard time sleeping at night, since it was hot and air did not circulate throughout the apartment. We had children so it was not as easy to manage the hot accommodations.
I was also told to be really careful with the terrace because the seagulls are a nuisance. In fact, she said the terrace was unusable and all the outdoor furniture cushions were stored inside the apartment (they were stained with seagull poop. The terrace is completely unusable!!
From our arrival I started texting with the company to complain about the air conditioning and received delayed and insufficient support. It is very sad for an expensive Airbnb property to have such horrendous service and the misleading listing.
After we left Porto, I continued to text the company for some resolution of our problem and was completely ignored.
Don’t stay here. It is way too expensive and they are misleading people. In addition, this is not a family-owned property. It is managed by an apartment rental company and they don’t care about anything once they have collected your money. Find another place where the owners/managers are honest.
Poor, poor experience. It is unfortunate because Porto is nice.