It all started with as soon as we booked the place, Diana asked what time we would be checking in, since we hadn’t booked our travel, we didn’t know. She said apartment would be ready by 3:00PM. We reminded her that the apartment’s advertised check in time is 2:00PM. She said she has other guests checking out that day but we had seen that the apartment was available the previous day so that wasn’t true but in any case we said let us keep it at the advertised time to check in. Apartment is little outside and grocery shops for basic things like milk for kids are not close by and / or not open after 6 or on Sunday. Apartment was so cold at night, kids were literally shivering and blanket provided was thin so we picked additional blanket from the closet. There was neither any sign on the closet to “not open it” nor it was told during check in where to find additional blanket. Laundry washer didn’t work. We were offered to arrange Douro river tour before check and during check in we requested to send the details so that we can go ahead and book it for Sunday. When we followed up later in the night, we were advised not to do the tour on Sunday because it is crowded but rather do it on Weekdays. So we made other tour for Sunday. We checked on Sunday for Monday, and then we were told that there are no tours on weekdays and we should come back to Porto to do the tour. Thank God we made last minute alternate arrangements to do the tour on Monday otherwise we would have totally missed it. After check out within 2 hours, we got the message that we force opened the closet which was not supposed to be opened (remember there neither any sign to do not open not we were advised as such during check in). Diana demanded -$28 payment for so called damage which I paid promptly because I still believe / trust her even though she had already lied twice so far.