Communication was VERY quick (Tiago always responded within minutes) and when our flight was delayed considerably it was now problem at all. The place is an entire house made up of airbnb flats. Our flat was very cleverly designed, had a beautiful balcony, and a kitchen were you could actually cook. The roof terraces looked great too, although we didn't get round to using them.
A pretty good holiday apartment! Only the shower - which was very clean - smelled a bit weird (mouldy?). Still, I would recommend the place.