They need to run their booking system better and take responsibility for their mistakes and not blame the guests. We booked end of Aug and reservation was confirmed day 2 days earlier and day before arrival. we confirmed day prior to drop off bags before check-in and was instructed to drop off at the office. We dropped off our bags the morning of and came back at 4:11 pm and was told our reservation was cancelled. Then they had the aduacity to blame us for "confusing" them meanwhile we have emails confirming our reservation without any changes. Andre and the LovelyStay Team almost ruined our vacation with all this stress. We will definitely let everyone know the how poorly this was handled and to watch out for the Lovely Stay Team management.