We were not able to meet Mario until our last day as he was out of town, but he greeted us warmly on the phone. When we finally met him, he was gracious, hospitable, and concerned about our needs. The building is on a hill (Porto is very hilly!) and the building does not have an elevator. This was not a problem for us as we had backpacks, but it might if you have large heavy luggage. The pictures are accurate. It is perfect for a couple. We thought the apartment was very cute! It also was very clean. Not only is the complimentary bottle of Port a fantastic greeting, but the apartment also offers 2 bottles of water, coffee and tea. The kitchen has a small refrigerator and at least 3 settings of utensils, plates, glasses, some cutting knives, a cutting board, some spatulas, one pot, and one small pan. The bathroom offers liquid soap and 4 towels. If you need more towels, you can rent them. There was a hair dryer provided! The wifi was great and the apartment offered cable too (mostly English with Portuguese subtitles). The apartment was a bit cold in rainy March, but a space heater was provided, which we really appreciated. The building is in a great location. It is only one block from the bus stop, taxi stop, and about 3 blocks from the metro and main train station. There is a grocery store about 2 blocks away downhill. We loved Porto and really enjoyed our stay! If we come back, we will definitely stay here again! I would highly recommend this apartment!