When I booked the place , I didn’t get any message from the host . Only in the day when I was arriving to the place I called the number and Susana took my call, she wasn’t aware of my booking but then asked for my name and ID to do the verification. When I arrived to the place my supposed room was not clean, and when I called again the host , they were surprised , and quickly tried to find a solution for me. They offered me another room in the same apartment. The only problem the private bathroom was broken, and they had to send someone during my stay to fix it, meanwhile I had to use another bathroom in the apartment. The location was very noisy at night. Lots of traffic at night , was hard to sleep. Wasn’t the best experience, but could be worse . I appreciate the effort for trying to provide the best solution to have a good stay .