The flat is spacious, bright, quiet, decorated and equipped with lots of taste. The view on little garden is cute. It is also well located, 10-15 min walk from the core of city center.
However I could barely sleep because of the velux without blind right on top of the bed, especially with full moon it was pretty bright all night. The shower is also still leaking, months after several comments.
A big frustration is the automated messages system used by Guest Ready. It really makes the conversation not fluid and when I finally get answers, it is a negative one. For example asking advice for free parking spots : After repeating my question 3 times, I have been told they don’t know any. I ended up finding easily some location suggestions on google, but lost time on Maps to discover the closest one is 5 min walk away.
I really have the feeling that everything is prepared to have the least interactions possible with guests and when unexpected requests come up, it is easier to just say no than getting a little implied and offer good service.