There must had been a mistake in the system because when we arrived late night we found out that the apartment was not ready for us (no cleaning after previous guests). It was very late night and I was worried that we would spend the whole night searching for an another place to stay.
Luckily Luis and his team responded immediately to my message and provided an another apparent one floor below. I was so happy that this issue was resolved so quickly!
The rest of our stay was perfect, we enjoyed Porto. The apartment has an amazing location right in the heart of Porto