I had some issues with the internet. The connection would work for 5 or 10 minutes and then it would stop for a few minutes and then start again. This was incredibly frustrating. After half an hour of this I contacted the host. They told me the owner would be there in 20-30 minutes. It ended up taking 90 minutes. I wish I had the owner's number directly at this time because I waited the whole time thinking he would be there any minute. Finally he came, and restarted the router, but neither him nor the customer service ever understood that the internet was fluctuating off and on. They just kept telling me that everything was fine, treating me like there was no issue. Because I booked this place for the internet, I decided to leave. I attempted to find out if there was any possible refund, but I guess their policy doesn't apply in this case. Communication with the host felt like a nightmare, and I really wish I had not stayed here. I generally expect that hosts are favored with bad Airbnb experiences, but this went far worse than I could have imagined. Mainly because I spent an evening waiting for support, and my multiple attempts to explain things were not understood. They even went as far as to try and blame me, they said "you said you were having a bad day and we can't be held responsible for that". So my advice if you stay here is to not ask for help, and to be very careful with your word choice if you do, because they aren't listening and just want to make sure to defer the blame to you.