This apartment was great in a lot of ways. Unfortunately, in the most important way, they failed massively.
I specifically chose this place for the AC. Upon arrival, I try to flip on the AC and relax. The AC doesn't respond.
I contact the host and they say I'm probably using the remote wrong. Now, I'm a highly skilled computer technician so I'm pretty sure I'm using the remote correctly. They insist I must be doing it wrong. I'm sending them pictures of the remote in cooling mode, timers off, both units synced, everything correct.
2 days later it's very very hot and I'm desperate to get it on so I go on the manufactures website and do the diagnostics the airbnb host should have been doing. Error code U0 points to lack of coolant or a leak in the unit. I tell the host that the AC is broken and I'd like a moderate refund for my pain a suffering. They insist that because I TRIED to turn it on many times I have now broken it. WHAT?? They can't help me and they're saying that my "misuse of the remote" led to the lack of AC.
Fully outrageous lying in my face. Never blame your customers guys... we can leave reviews.
The host also just walked in on me while I was sleeping!? Apparently they rang the very quiet bell but didn't try knocking at the door? Very weird.
If they had just apologised for the AC I wouldn't even be mad but trying to blame me for it is so unacceptable.
For this much money I was expecting better customer service (and Air Conditioning!)
The house was reasonably nice, good kitchen, good little outdoor space and comfortable bed and sofa.
On the bed and on the sofa were about 30 pillows too many, none of which were very comfortable. The sheets were scratchy and could definitely be higher thread count at this price point.
Wouldn't stay here again.