THE WORST PLACE EVER!
We started off on the wrong foot, when we had to pick up the keys at a different location (info not mentioned in the ad). They made us wait 1 hour for the keys. On the ad says that you can check in at 2pm, we provided days in advance our ETA at 2 o’clock, but no one was at there to give us the keys until 3 pm. Why? Because there’s no João! It’s a company that runs a bunch of apartments around the city called “The Porto Concierge by GuestReady”, who are the worst at their supposed job.
So, tired (after a 3 hours train ride, a huge walk back and forth with 3 pieces of luggage), starving and upset, we arrived at the most disgusting place I’ve ever seen in almost 30 years of traveling around the globe. Dirty, broken and not even close to the photos on the ad.
And may I point out that we are going through a life threatening pandemic, so extra measures must be taken.
At this apartment, no primary measures were taken, let along extra ones.
So, the windows were a pigeon poop fest that made its way to the curtains.
The couch was dirty. The walls used to be white, I believe... but they were filthy.
You had a broken lamp with no lightbulb, a broken couch, and a broken mirror in the bathroom.
Ohh the for the icing on the cake: one tiny pot and one tiny pan (exactly the same size as the kids have to play with).
Now that was a treat! I could only imagine what banquets one could cook on a kids pot and pan.
And the fire extinguisher was MIA. The place for it was there, but the item itself, was no where to be found (which btw is ILLEGAL). When I asked “João” aka GuestReady for it, the answer was, and I quote: “I don’t know. someone must have stolen it”. Obviously no one checks anything here. The evacuation plan was also not on the premises.
I immediately contacted the mentioned hosting company, who seemed clueless about how to solve the issue at hands.
Airbnb contacted them as well, and had no reply, so my reservation was canceled at 8 pm.
So... 6 hours later, after hell and filth, we find ourselves homeless, and I had to pay for yet another place to sleep, because no one help us.
On the 9th we went to their “welcome center” to ask for the Complaint Book (a book with red cover, that is mandatory by law to have available at any place that offers a public service, such as this, for example). The person at the counter denied me the Book (which is ilegal), so we had to call the police (which you should do, when the Book is denied).
The police showed up, and forced them to provide us with the Book, so we could exercise our right as a costumer, to complain. Needless to say, that other complaints will follow this one, to the proper channels, specially addressing the safety and health issues of this apartment.
So, my fellow travelers: don’t use The Porto Concierge by GuestReady’s apartments. They are everything but ready!