Hilde was super lovely throughout the entire process. Dispite the check in time saying 4pm, she was happy for us to arrive at 11am. When we arrived she gave us a tour of the apartment and then spent 10 minutes sat with us going through a map of the city, showing us places she would recommend we go. She was also happy for us to keep our luggage in the apartment past the time on the listing which was so useful as we didn't need to carry our luggage around the city on the last day.
John Richard was at the apartment when we left and was equally as accommodating, friendly and chatty. He was super laid back and relaxed which makes the whole process so much easier.