I was very happy with the amount of contact and help Svetlana provided when renting her apartment, although we did not meet personally. In the living room she left tourist folders, and even restaurant recommendations. The bed was comfortable, and the surroundings were fine with lots of shops around. The center is at perfect walking distance, and buses and trams literally stop in front of the door. The only thing I missed was a wifi connection, but the lovely apartment and Svetlana's kindness made up for that.