Pia is very friendly and communicative. We always got answers to all our questions. The apartment was really nice, but not cleaned. Rubbish was left in all rubbish bins. Also staying with small children is not a good idea, there is a lot of stuff everywhere and we had to hide everything and then return everything back which was tricky 🙃and there was a lot of food in the fridge, we had a big challenge to find some place to store our food