Alex is amazing! He accommodated our requirement to check in earlier and made sure that our check in process is easy and convenient! He responds relatively quick to all the queries i have and made sure we were assisted in every way.
However the toilet was a little dusty with some hair on the floor so it wasnt exactly clean during our stay, but apart from that the stay was great! The tram stop is 1-2 min walk from the accommodation and comes quite often so its very convenient, particularly to the main train station.