We had a bad start to our stay. We arrived at 7pm and we had to pick the keys up from a restaurant downstairs. The lady wouldn't give me the keys and told me to contact Irina. We finally got the keys and found the place had not been cleaned from the previous guests stay. Irina was very responsive though and came straight over and changed the bedding so we could get our toddler to sleep. The following day she did come ASAP and cleaned the place. Mistakes do happen so I understand. The place was nice and spacious with easy access to transport. Would recommend