Nice and the amenities generally very good but arrived to an unheated flat in sub- zero temperatures. The instructions after payment included unplugging all the heating + notice of additional costs if check out criteria weren’t met so the previous occupant had dutifully complied. On the day we arrived it had been -16c overnight but risen to about -8 in the daytime. As it was so cold and it took 24 hours to warm up I suspect it had been empty for several days. The first night we had no option but to eat out because it was too cold to stay in. I messaged Robin the next day - as he had been quick to inform me he was in Costa Rica with a 7 hr time ( and probably 30c temperature difference! ) - and let him know the temperature and conditions. He was very grateful for the information and immediately updated the check out instructions to include leaving heating on - plus marks for that. However any concern for our experience or any form of apology were sadly missing - huge negative!