From the first decision we made to try to get Heidi's apartment for our important family gathering in Oslo late January 2016, we found Heidi to be an excellent and prompt communicator. The apartment was everything we expected and more. We had had two other Airbnb experiences on Tjuvholmen and this was the best. We feel this area of Oslo to be "our neighborhood". Everything worked perfectly. We have family on Nesodden and Nordstrand and this put us central to everything we needed. From receiving the key to checking out we found Heidi to be professional and kind. Her apartment is decorated with taste and beauty. Every detail was pleasant to live with.