After arrival both front doors were not able to open.The code number for the opening did not work.Also there is several keypads without any lables so I did't know which to use.After several days I was't able to get in to the apartment again,because the lock was broken.I called to several numbers,wrote several messages to all numbers I found,but without any answer. It was cold and was waiting whole time in train station and prying that someone will answer.Finally after 5 hours waiting I got call that door is opened but the lock is broken and tomorrow it will be replaced.I was waiting whole Sunday that someone will come and fix it.I was afraid to leave apartment because it was't able to lock the door again.On Monday I went to reception about 11AM,but it was closed (they should open from 9AM).They were there after 12PM.Last 2 weeks the temperature dropped below 0°C and in the apartment was very cold.I did't contacted the reception because I was afraid about their communication again.