Hildrun was helpful and friendly. The room was fine for a quick nights stay. Checking in was a little stressful as we had to wait for someone to come out of the apartment complex so that we could sneak in the gate. However this was likely more of an issue for us since we had no connection to wifi, data or cell service to connect with her. Once in you do get a key fob so that you can come and go as you please. If you will also be arriving with no cell service it might be good to arrange an arrival time for her to meet you at the gate, if possible. Otherwise it was a pleasant stay.