My stay at Urban Apartments was lovely. The apartment is in a great location, very nicely decorated and finished with a modern interior.
I do however have the same minor complaints as many others staying in this complex.
Firstly, this is far from an Airbnb. This is a self-catered holiday apartment, with no real character. This is clearly run by a company just wanting to make money rather than an individual looking to host people from around the world.
This is also clear from the communication. After booking the apartment I was told I’d be sent the codes to access the building and apartment 24 hours in advance, but I actually received these the same day I was checking in. The message also came with a big list of rules and a note that if these rules weren’t followed then you’d be kicked out and a bad review would be left. A bad review for not taking the trash out? Seems a bit extreme to me.
The check in instructions could’ve done with being more clear as there are 3 keypads at the front door, and I didn’t even notice the correct one for a while as it’s a black keypad on a black door. So for anyone reading this who is stuck trying to get in - It’s the black keypad on the door and you have to press # on each lock to turn it on before you enter the code.
Related to these smart locks, please turn the sound off. All I could hear all evening was people coming in and out of the complex, and in and out of their apartments because the locks make a loud beeping every time they’re locked and unlocked.
I also couldn’t get onto the WiFi. There were no instructions at all on how to access the WiFi. I sent a message, and granted it was around 8/9pm that I sent this, but I didn’t receive a reply until after I checked out.
The apartment itself is clearly very new, it’s beautifully finished inside with modern appliances. But I was surprised to see my bed sheets had very clear rips in them that must have been noticed by whoever sorted the apartment that day.
All in all, I did have a nice stay here, but this is obviously a new complex of apartments/new business, and there are still some problems that need to be sorted out for future guests.