We booked during Easter so didn't meet Pom and Tom as they were away but a friend met us at the flat, gave us keys and explained everything. Tom messaged me later to ensure we had arrived okay and also sent some details on where to leave the keys (and a helpful daylight savings reminder). We really enjoyed our stay - the flat is near the trendy district of Grünerløkka and there are frequent buses to central city. We cooked small meals at the flat which helped keep our travel costs down. I would recommend getting the Oslo pass as most museums are 80-100NOK entry and transport is 90NOK for 24 hours so it's definitely worth it. We would definitely recommend staying here in Oslo.