We didn't get to meet Renate as she was away in the mountain for the weekend but she left very clear and detailed instructions for us to get there as well as providing a detailed welcome pack upon arrival. During the whole stay, Renate was easily reachable. The flat was lovely and cosy, impeccably clean and very well equipped. The balcony was ace, with heating for the evenings. Very well located, with a metro line just down the road, enabling you to reach the city centre in 10 mins. We had a very enjoyable time and definitely recommend this apartment.