We had a fantastic time staying in John Richard and Hilde's apartment. Unfortunately we didn't get a chance to meet them, but it was very easy to pick up the keys and the instructions to get in to the apartment were simple and clear. The bed was incredibly comfortable, and the room/apartment was clean and had everything we needed. It's also in a fantastic location for accessing everything in Oslo. We are staying with them again shortly when we return to Oslo, and look forward to meeting them :)