John Richard was unbelievably brilliant. We unfortunately didn't get to meet Hilde, but John Richard went above and beyond - we had booked to fly out of Oslo Torp at 6.30am and we had nowhere to stay that night as the airport was shut. John Richard booked for us to stay at alternate accommodation right in the city centre, and even drove us to the airport the next morning at 4am. He is one extremely warm and welcoming guy.