I did not get a chance to meet Natasha but she was very friendly through email. My family and I were driving from Flam so I was unsure of the exact check in time but Natasha was very flexible. We met her friend and there was a little confusion but otherwise the area and apartment is lovely! Parking was easy to find (just need to make sure what time you need to move the car in the morning), it is very close to transportation or 10 min walk to downtown, and the place is clean and comfortable.