When we arrived, Daniel was not available so we picked up the keys in a local shop. Only one key was available but the door was locked by two different locks. We couldn't get into the house. We stayed hours trying to get the situation solved by either the host or Rbnb. Neither could help. When the night came I had to find a hotel by myself and pay full price for a last minute booking of two hotel rooms for my family. Rbnb didn't help and didn't pay anything, it's not in 'rbnb politics' to reimburse extra cost when a host fails. Totally unacceptable.