A couple of hours before our planned arrival, Chris called to tell me our reservation was being cancelled because of pluming and electricity issues in the apartment. Chris did everything he could to be sure we would find somewhere else to stay, and was very polite, considerate, apologetic, and professional about the situation. Airbnb on the other hand was terrible on their end about finding us someplace new, and the two employees who first contacted me (a "Ryan" with a strong Indian accent, and his female supervisor with a strong east Asian accent) were very rude, condescending, disrespectful, and not remotely helpful. I did eventually reach some helpful people at Airbnb who sorted us new accommodation quite quickly - but the whole situation was incredibly stressful as I wondered if we would be left sleeping on the street or paying for an exorbitant last minute hotel.