The place did not match the photos- we thought we were in a different flat. The nice pictures on the wall were gone, the fireplace had been swapped, the blankets and vases were gone. There were no kitchen utensils, no cutlery, no glasses, no toilet paper, basically the flat had been emptied of pretty much anything that weighed less than 30 kgs. It was also freezing cold, and it was impossible to turn the heating up. Tim sent someone over with four glasses and four bowls, but since there were no spoons or anything else, it seemed a bit random. He texted saying there were heaters, but only one we could turn up, and one that was stuck at 19C. Outside was -7. One bedroom had no heater, but Tim seemed unfazed by this and offered to have «someone look at it tomorrow». We decided that if we wanted to sleep that night, it would have to be somewhere else. So thankfully AirBnB refunded us and we went elsewhere.