Yes, Mattis is very friendly and extremely responsive. He let me use the apartment as of 10.30am the morning I landed. When I complained to him that the kitchen was not clean enough, he immediately came back and cleaned it himself. But.... overall the apartment needs some TLC. new drapes, at least one clean closet for guests- both closets were full to the brim and I had to move some clothes to hang mine. yes there is 'extra food' in the pantry but most of it is expired. Also the pictures online do not correspond to the place anymore. It could be a lot better as it is in a great location.