Our communication with Line, and her friend Magnus, was very good. Line was understanding when a set of keys went missing and we thank her for that. The location suited us well as public transport was extremely close as was a supermarket. The area seemed safe, but on the "gritty" side with some night time activity and noise which meant we needed to keep the windows closed (for 2 nights during our stay there was major renovations and jackhammers working on the tram tracks which made sleeping in the front room difficult - obviously this is a one-off situation).
The apartment was well equipped and very clean, although we had some difficulties working appliances. What would have helped this group of Aussie travellers was some basic instructions for the TV and other appliances.