We are in our 60s and 70s and although we knew the flat was on the first floor, we did not know we had to climb 19 stairs up a wooden staircase outside in the snow to reach the front door. We didn't meet the host but had to find the key. The flat is very nice and spacious, but the only instructions there were about WiFi. We struggled to operate the TV and had no idea about the rubbish/recycling arrangements. We got a parking ticket when we parked outside the flat as we didn't know the rules. More information is needed re this flat.