Urban apartments was extremely unresponsive once we got to the Airbnb. They have us the info to get into the apartment, but they didn't give us the Wi-Fi information. As an international traveler, we relied on the Wi-Fi to plan what we were doing and how we were going to get there. I messaged them 3 times on Airbnb and called them twice ( using international calling) and they did not respond. I had to contact Airbnb for them to reach out to me, but they still didn't provide the Wi-Fi information. This wasn't a huge problem, but the fast that the host was so unresponsive would have been a greater issue if we couldnt get into the Airbnb.
Airbnb was very nice about the manner and have us about half off of our stay. Overall the apartment was pretty nice and in a good location, but the host's inability to resolve our problems affected our stay.