We were told that check-in time was at 4 PM and, upon communicating with the host the day before our arrival, that we would receive the code to access the apartment the day of our check-in. We waited for 2 hours after check-in time for our code, and tried other means to gain access to the building/apartment, but our host never responded to our inquiries. Even after Airbnb intervention, the host was unable to be reached - ultimately leaving us to have to book a different hotel. Regardless of why the host was unavailable, this was an incredibly inconvenient and unprofessional experience that could have been easily prevented. Future visitors be warned: the apartment may look great, but there’s a chance you won’t ever be able to see it.