Honestly we had the worst stay I’ve ever had. So first of all we rented the apartment from Urban(not the one in this review), check in was swift and they were very responsive in the beginning. So when we arrived in the apartment we quickly realized the photos in the ad were very misleading. The apartment was extremely small and had only kitchen and two bedrooms, no livingroom! This was very problematic since we were supposed to stay for a month. Another issue we encountered upon entering the apartment was the foul smell of rotten fish in the WHOLE apartment. We quickly wrote to the owner that the place was unlivable and if they could help us change apartment to one of the other apartments that they have. After a week of our clothes and all belongings smelling like fish, we finally got moved into another apartment that was much more spacious that costed more or less the same as the first apartment. Happily we moved to the next apartment hoping the rest of our stay would be problem free. But just after a couple of minutes after arriving into the new apartment we realized it was freezing cold. The reason for it being so cold was that there was only two ovens in the whole apartment leaving one of the bedrooms with no oven at all! It was winter at the time so it was below negative fifteen degrees celsius outside. The place was a loft apartment so there even a bigger need for ovens than a normal appartment, and the bedroom lacking an oven was literally uninhabitable. After being in the apartment for a couple of hours trying to heat it up using the stove and working out, the power in the whole building went out! We were left with no power for an hour, leaving the apartment to become absolutely freezing cold! The following days the power would go out 4-5 times. To top this the heating cables in the bathroom weren’t working at all, the floor was so cold it would hurt stepping on it. This lead to it being very unappealing to use the bathroom at all, making your morning routine become stressful and painful. Seven days had passed in the new apartment fighting frost bites before Urban finally came around to install ONE oven in the bedroom that didn’t have heating. The bathroom cables were never fixed. They seemed not caring at all and unresponsive about us being super uncomfortable during the stay. Another big ussie I had during the stay was the fact that the main gate would close properly leaving it to be open for anyone to enter. I never really felt safe during the stay as I would wake up on several occasions to people knocking at my door in the middle of the night, and of course i wouldn’t dare to open knowing it could be anyone. The fact that you have an unlicked builidng in the centre of Oslo is very alarming! Three fourths into the stay Urban would finally come around and try to bring us fresh towels and linens, and told us to leave the dirty ones in the hallway. To our surprise they only gave us towels and when we tried to tell them we didn’t get any linens we wouldn’t get a response. When we left they even accused us of stealing the linens we never got! Also when I asked for a compensation for the horrible stay they also accused me of trying to blackmail them. Another issue we encountered was the lack of cleaning equipment, however we didn’t think this would be an issue as we had paid for a cleaning fee. After staying there for a month we finally left and later got complaints that it wasn’t properly cleaned. Eventhough we cleaned before we left and did all the dishes! Upon leaving I tried to talk to them about our horrible stay, and I was telling them I wanted compensation. This was absolutely out of the question and I was quickly accused of blackmailing them (lol). Honestly there were so many issues that I think I’ve forgotten to mention them all but I hope i adressed the main ones.
TLDR; don’t spend your money on Urban’s place as you will most likely regret it. It’s extremely expensive, ads are misleading and the customer service is very bad. You will not get the feeling of getting value from the money you spend.