Heidi's place is lovely, spacious, tastefully decorated and in a great location. She was very prompt with communication however the instructions sent via air BnB messaging were confusing and hard to understand.
When finally being able to find her apartment it was left in an average condition by the last occupants and we had to find clean sheets and make our own bedding and also found that we had to do the cleaning, which would have been fine if we were told in advance.
It would have been great to be warned before booking that there was a fee to pick up the key and that you were required to do the cleaning and make the bed.
We're backpacking and on a tight schedule so having to do this wasted a lot of time. Also, you rely on the previous occupants to keep the place clean, so in terms of providing reviews, it becomes the blame game on who left the place in an untidy condition and it's not fair for people to have to clean up after someone else's mess.