The apartment is as it appears in the photos. Heidi was flexible with our checkin time and as another guest stated, very hands off in her approach but we also advised her we were visiting family and therefore did not need any "hand-holding". We received a detailed list of instructions and a means to contact her should we need anything. There was never anything outstanding on either end per se, but a few minor annoyances. We were told after the booking that we would need to pay for the key. The fee was a mere 30 krons but still annoying. The station tried to charge us twice (also to return the keys) but finally relented. On the plus side, they were 24 hours which can be very convenient for travelers. We were also not charged a cleaning fee, which was appreciated as we always leave a tidy home. However, the guests before us were not so gracious which was also frustrating. All in all, minor annoyances. The location is ideal, the apartment is comfortably furnished with a variety of art, and easy to find. We walked many places sightseeing and the neighbors we did encounter were friendly. We think it is unfortunate that the negatives of the apartment (lack of cleanliness and fees for keys) are not a direct reflection of the host, but did have an influence on the overall pleasure of our stay.