I really wanted to like this AirBnB. First of all, it is located in a very hilly area. It is about a 10-15 minute walk to the tram. The 20 somethings, and 50 somethings did not have trouble with the hills (although the suitcase got very heavy on the uphill journey.) The people in their 70's had pretty significant issues with the hills and dreaded it every time we came/went. If you're older and/or not in fairly good health, you will need to consider this when booking. When we arrived there, the key was left under a pot, which was fine. First thing we discovered was there were no instructions. No WI-FI password, nothing on how to leave the AirBnB at checkout, etc. We had to contact Trine for the WI-FI and discovered we were hooked up to a neighbor at first. Then, we noticed there was a load of dirty laundry left in the washer. There was also a very full load of dirty dishes left in the dishwasher. There was no laundry soap and there was no dishwasher soap. Again we had to ask for soap and report the unclean items found. There were also no paper towels nor dish clothes. We bought paper towels from the grocery store and we had to wash our dishes, by hand, using our paper towels. No napkins were provided either. Eventually, we were given the laundry and dishwasher soap. Her son-in-law did take the dirty laundry, but we were left to wash and put away the dirty dishes left behind. The next issue was that there were not enough bath towels for the eight of us. I saw this was an issue in other reviews, so prior to booking I did ensure towels were provided. We did end up receiving one more bath towel, which left one for each person. Many of us have very long hair, so we asked for a few more bath towels, which we never received. There were no garbage cans. We had to use our grocery bags for garbage and recycling. When I asked for garbage cans, Trine indicated there were some in the cupboard under the kitchen sink. These cans had supplies in them. I emptied the supplies and we used the very small cans. There were also no garbage cans in the bathrooms with a toilet. Only in the shower room. I put small cans in the bathrooms so we did not have to carry around our bathroom waste products to the kitchen, or shower room. There is also no curtain in the shower room. Although this did not bother me, others in our group did not want to shower in front of the neighbors. There is also a very steep stairwell to the lower floor which does not have railings or even a light. This made it hard for the older people in our group to get around the house. Although you do have the entire residence, a part of the house is rented out to others and when at your door, you are right next to the neighbors. This should be noted. The night before we left, we were doing laundry and blew a breaker in the bathroom. The washing machine had no power and all the clothes were locked inside. We contacted Trine with no response. This occurred just after 10PM. We could not locate a fuse box anywhere. We were leaving very early the next morning to catch our train, and some of us had all our clothing locked in the washer. After no response, we contacted AirBnB directly who said they would be contacting the host. Still no reply. Finally, some of the men followed the power lines from outside and did some more intense sleuthing and found the Breaker box in a hidden panel in the stairwell. We were able to reset the breaker and continue to complete our laundry, which took us all night. Trine never responded to us to either apologize or to make sure all was well. It was very disappointing to be totally ignored. After having to clean someone else's dishes, deal with someone else's dirty laundry, not having the supplies for a comfortable stay AND having no response during a emergency, I would have expected some partial refund or acknowledgement from Trine. Unfortunately, she fell very short of the minimum we would expect from a host. It seemed like she puts the minimum effort into this AirBnB just to collect the profits. This is unfortunate, as with a little money investment and cleanliness, she could probably get more per night than she is asking. I thought I was getting a good deal on a nice AirBnB, but it ended up to be kind of a nightmare, especially being ignored in an emergency. I would definitely not return here, which is unfortunate.