When I book an apartment thousands of miles from where I live, and in a different country, there are several thing I hope that I can rely upon.
1. That direction to the apartment will be clear and transportation efficient. Knut provided me with instructions: which bus, where to board the bus and which stop to take close to the apartment.
2. I want the apartment to be consistent with the description given. I found the apartment met the description, completely. The apartment was "ready to live in", and everything worked.

3. Communication with Knut was efficient and easy. Communication was incidental to transportation; there was no need to ask about the apartment, as mentioned above, everything worked. Most transportation questions were already answered by the information binder Knut had prepared.
I slept well in the comfortable bed, but also because I felt "at home". During my last night, I was wishing I had reserved more days.