This is a commercial enterprise. Don't expect human contact. They don't answer messages, you have to phone them. Certain promised items (hair dryer and iron) were missing. I borrowed a hair dryer from the next door neighbour, and only when I phoned the next day, did a lady explain where to find the iron. The room was clean, but simple, the bathroom nice. There is only a hob (half of which did not work), no oven or microwave. It is close to the city centre and bus 37 is very convenient. If you only need a place to sleep, it is ok.