We had major issues at check in. We asked Katja 3 days before to give us instructions on the Airbnb platform and she didn’t do so. Alternatively I kindly asked for someone to meet us in person, but she refused. On the day of the arrival, the instructions were incomplete (for example no flat number given), communication was extremely difficult, I don’t think Katja speaks any English. When I kindly asked her for someone to come and pass us the key because we are unable to retrieve it, she very abruptly told us: “Either pick up the key from the box or find yourself another place to sleep tonight”. All this happening at 9 pm in the cold rain - if you are looking for a welcoming host, this is not the place. After 1 whole hour we were finally able to check in - what a mess! Building looks like a student dorm, a bit worn down. Location is quite central next to bus station. I liked the coconut toiletries.