Poor communication - I sent two messages when staying - one on the first day as there was no iron (amenities list was not fully accurate) the second later about a mechanical noise in the bathroom that kept me awake. I did not get a response or reply to either.
Flat is very clean and in an excellent location. Shame that this is a listing that seems to be managed by a company that does not reply to messages. It affected the quality of my stay.
NB I had an issue with payment before arriving and communication about that was prompt.