When responding to our booking request. The host was prompt and professional. A few days before arriving in Oslo, I requested best way to travel to her appt from the airport, and i am guessing because of language barriers, she misunderstood me. Luckily, internet maps was clear and her appt was easy to find, but it would have been helpful if I had clearer instructions. Other than that, her townhouse appt is conveniently located to amenities, tram, underground and restaurants. Her appt had everything I needed, including a coffee machine, towels, umbrella, extra pillows and blankets and lastly, The host left clear instructions on returning keys.