We received the apartment in a real mess and needed to clean ourselves. There was a misunderstanding of the pick up time and the time of the check-in. We got the key 1 hour before check-in started, but we checked in after 15:00. The host argued, that because we got the key 1 hour early, they didn’t have time to clean. Considering 3 hours have passed after previous guests checked-out, and nobody cleaned the place is strange. After that, Torben was really good at replying and we agreed they will refund us the cleaning fee, 3 days later no fee has been refunded.
Other than that the apartment could have been a really nice place, if it was cleaned. The money doesn’t matter when your experience is ruined.