I had a sour experience, i put a big thought to write this review, this was my first time using airbnb, wich to clear out is not a free service nor the host is doing you any favour, is a paid service, first i'll start with the good things, the appartment is true to the ad, is big enough, has a great location, near to the super market, the tram station is in the corner, next to a italian pizzeria, the apartment had everything we needed during our stay, the wifi signal was good in the living room but not enough in the second room.

And now the bad things, i felt there wasn't enough communication from the host since the beggining, i paid the full cost of the stay upfront, when i arrived she explained that she wouldn't be available at check out so i should leave the keys in the mail box (wich by the way is inside the building, so only tenants can get there), there wasn't written instructions or other specifications that i had to leave the keys inside the mail box, nor was a written forewarned penalty fee in case of lost keys in any part of the ad, so as told when i left i put the keys in the mail box, the keys could not fit in the mail slot and had no way of communicating so i left the keys in the mailbox slot, as soon as i had wifi i sent an imessage to her showing her a picrure of how i left the keys, one day later i received a request throug airbnb for 2400nok ( around 250 usd) as penalty fee for "loosing the keys" being that i left them in the mail box as told, i felt as if she wanted to take advantage of me trying to charge me whatever she wanted on the go, the apartament was not traspassed and all her possessions were there, even so she changed her locks and wanted to charge me for that, she could have just replaced the key and i would happily paid for that, at this moment i'm really stressed waiting for the resoution of air bnb.