Very unfortunate experience. Check in was a mess and the host was unresponsive, so I ended up cancelling my reservation.
I arrived around 10:30pm. The host left keys in a drop box with instructions to open by SMS, but the box was broken and could not be opened that way. I managed to download the app and open that way - thankfully I have international phone service. But then the keys didn't fit the door! I managed to get in the building because neighbors let me in. Good thing, because the host did not respond to Airbnb message, text, or phone call. It was unclear which door I should go to and I ended up scaring the upstairs neighbor by trying the key in her door. Finally I made it in and could sleep...but I couldn't leave without all of my things, because I had no exterior key and the host still wasn't responsive.
Inside the apartment things were confusing. Dishes in the dishwasher and the sink, no method to make coffee, unclear which towels okay to use.
Not satisfactory overall.