This was the first bad experience we´ve had on airbnb. The initial communication with Tara was ok, the location too, but the flat was full of other people´s stuff : shoes, underwear, food, clothes. The kitchen was very dirty, the bed linen and the towels too. At first, we thought we'd entered the wrong apartment - we felt like intruders.
Tara returned the whole amount and was sorry - apparently it was another person's mistake.
However, our holiday in Oslo was ruined because we had to go 1000€ over our budget to find a decent accommodation, much farther from the centre.