Mari was very responsive and friendly. We LOVED the book of all the tips for Oslo. The only thing that was difficult was getting the key from a local hotel. Our gps was acting up on our phone and took us to another hotel with the same name. It was very late and we wished we could just have the key at the apartment. The location was IDEAL. The key situation would not be bad at all if it weren’t for the time we arrived. Would recommend this place to anyone for a short stay!