The house was comfortable and Jen was very responsive. A few things would have made our stay even better. The location is great although the house is on a busy road. We had to ask for face cloths. Only bath towels were provided, no hand towels. There is no washer so we had to find a laundromat which was not convenient for a week long stay. The kitchen could be a little better equipped, no coffee pot, spatula. The dishwasher didn’t work. Despite these little things, we enjoyed our stay in Auckland.