2020 has been a hard year for everyone. We were looking forward to this first stay on our vacation, particularly as we have not had a vacation since the Christmas holiday period last year (in 2019/2020). We were initially pleased to escape a relatively pressured city life and find ourselves in a peaceful, remote location to decompress. The first 'red flag' that this property wouldn't facilitate an on-going peacefulness was that the front door was unlocked with no way to lock it (we are photographers who need to protect our equipment from theft - so this lack of security added a layer of stress). The next 'red flags' were a half-used roll of toilet paper with no additional rolls available, dirty dishes in the cupboards (probably due to no dishwashing liquid being provided), and a faulty oven in which the electric stovetop element became burning hot while switched off when we were using the oven. Generally speaking, the place was somewhat overpriced for what it delivered - particularly given the agitated and confrontational manner of the host (or cleaner - we don't know, as she never introduced herself). At 10:15am, she showed up in an apparent effort to enforce a check-out time of 10am (which was not posted anywhere with the other house instructions posted near the front door). We were first made aware of her arrival by the engine of a truck whirring behind the house for about five minutes. She then got out of the truck and appeared at the front door. She did not say hi or ask us how are stay had been. Her first words were: "Are you getting out?" We were taken aback, as her rudeness was not expected nor warranted. We were 90% packed and ready to leave, but - given the unlocked and unstocked state of the place, as well as the fact that we had not seen a single person on site until this moment - we were unaware of the strictness with which a 10am departure would be enforced. The woman tapped her watch as she stared us down in the doorway. She told us that she needed "to get in and get out" due to her sick children. While we have empathy for this, we believe it was unprofessional of her to imply that we (as guests) have responsibility for the host's/cleaner's personal situation. We did not engage with her confrontational approach. Rather, we allowed her to speak her mind and then leave. We left soon after and will not be back. Despite a potentially relaxing location, 'Pagen's place' is not well managed and those who look after it do not have the skills or demeanour to deliver even adequate customer service.