We left early so disappointed with our stay 😞.
We were we alerted to the washing machine and then smoke alarm not being available for our stay.
Then after we arrived we found the speakers didn't work, and after a bbq lunch and then dinner, we loaded up the dishwasher and found it didn't work either.
I messaged the host empathising with them being in lockdown and explaining how the lack of amenities had seriously and negatively affected our stay, they essentially said 'sorry you're so disappointed' but then declined giving our refund of the final night despite their cancellation policy stating that we could cancel anytime until check out.... even though they knew we left early to avoid another round of bbq dishes and uncomfortable disdain from the owners.
We were relieved to get home a day earlier than planned and are very glad to have left such a hostile hosting environment. Even though we lost money on the final night it was worth it to be away from there.
For the first time ever in almost 100 airbnb stays I contacted airbnb resolution centre, and was told that they would have guaranteed 100% of the final night back, given the host had acted completely outside their own rules and not provided the amenities advertised.. however rookie error I learned you have to contact them within 24 hours of checkout... after that they can no longer enforce the host rules. I was honestly shocked that we had written approval from the host for our 4 year old to sleep on a floor mattress, then the host lied to airbnb and said we had unauthorised extra guests....unbelievable.
In any case, enjoyed the bbq and outdoor bath, such a shame we felt like the owners hated us and we were much happier once we left.