We really enjoyed our stay in Rotorua, the space really worked for us as an extended family. We couldn’t get the spa to work properly but it was hot so we still enjoyed it, the views are magnificent. It wasn’t totally clear that the downstairs space could also be used (maybe this was included in my checkin email and I missed it!) but I think clearer instructions on this once you arrive at the property would really help. I really recommend a stay here, especially for a family of all ages because of the way the space is set up, the kids can run free while older family members can relax peacefully!