On our way to Queenstown, the road was closed due to a landslide. We immediately contacted the host and told him that we would not be able to arrive that day. He made us understand that he didn't care and refused to refund the first night. Thankfully, Airbnb understood the situation and reimbursed us the first night.
When we arrived, the house was cold. We turned on the heating, but since the house is poorly insulated (windows with single glazing, ...), it took a long time to reach a decent temperature in the house.
The apartment was clean enough, but the microwave as well as the pots were definitely dirty.
Despite all of this, we had a pleasant stay in Queenstown.