We immediately felt welcomed by Sandi as soon as we arrived at her accommodation - she is so friendly, warm and great to chat with! We asked for a few tips and she went the extra mile to really help us figure out our evening plans. She made sure we had everything we needed. The location is a great base for Rotorua and was close to all the activities we did (white water rafting, redwood forest and lakes). Hope to return one day to stay again!