We were the second booking at this listing and there were a few 'teething' problems with some appliances not working (airconditioner, TV, dishwasher) or difficult to work without clear instructions (oven). However, Jessica responded well and it's understood that all of this is being remedied prior to the next booking. Jessica offered me a fair discount which compensated for this. The townhouse, overall, was fabulous....located close to the water for walks and to the city, sparkling clean, spacious and beautifully appointed. The bed might have been THE most comfortable I've slept in.