We were excited to have a spa after a wine tour, for hubby’s birthday, the feature that sold us on the accom. I’d contacted the host a few days before our stay to ask about early check in and response was prompt with instructions on how to buy early/late check in. On the day of our stay, we arrived to town and did a drive by the house to make sure we knew where we were going, and noticed the cleaner van parked outside.
We parked our car up and when we returned later in the afternoon to check in we were happy with the accommodation.
I went to take the cover off the spa and was disappointed to find drowned cockroaches in the bottom of the spa and a few running around the controls. I took photos and messaged Taylor’s through the app, needless to say, the spa was not used. I had a shower later in the night and realised I had company of baby spiders. I took a video and emailed Taylor’s my disgust. Over 24 hours later and no acknowledgement of my messages is disappointing. I don’t recommend.