We had a rough start as I tried calling and messaging them when we arrived, and no one was getting back. We didn't know if we could park in the garage and what was actual shared space versus their private space since we climbed up two floors to get to our ensuite room that was right next to their room/bathroom. We saw later on Christophe's phone that his messages never came through on the app and still haven't to this day, so it seemed to be an AirBnB messenger issue. If at least one of them had been there when we checked in (they both were working, but we didn't know that they wouldn't be there), I don't think there would have been any issues and we would have known where to park/what spaces we could be in other than the bedroom. Regardless, the room and bathroom were clean, we had free parking, and the place was close to the CBD.