Nanette and her daughters were very sweet and helpful. Super easy check-in process and the location was perfect for getting to all of Taupo's highlights. Overall the bedroom and common areas were clean however, I did notice a off-putting odor throughout the house (I imagine it's from a previous guest(s) and it lingered?) The house is set-up to accommodate a lot of people; I got lucky and was the only guest during my stay, otherwise, I probably wouldn't have stayed if Nanette was approaching guest max capacity as I think that would have changed the cleanliness and overall comfortability.