The unit was clean and well appointed. However she didn't mention that it was upstairs till after we had booked and paid. I find stairs difficult and I am sure there are lots of others who also do. Would pay to note it in your listing. Also not listed was a $20 charge for our dog. I don't mind the charge - just that it was not clear in the listing.
Lucy did not appear at all so we had no contact with her.
The unit was close to town and the bed was comfortable. Couldn't get any heat out of the heat pump though. Appreciated the extras - food etc.