We would not stay here again for several reasons. We stayed a month and the hosts left to go abroad after the first few days. Therefore, there was no cleaning whatsoever and we were told not to leave the heating on (it is winter and was very cold) and that the drier was broken. We therefore did our own cleaning every day and had to go to the laundromat frequently to clean/dry the towels/sheets; spare blankets were also soiled so could not be used. A person also let themselves in through an internal door without knocking, which was a shock; they said they had cut through to water the plants in the 'private' garden outside. The AIRNB fee was $1361 NZD which we paid in full via AIRNB itself and have the invoice/receipts for. We had a child but despite 'no extra charge' for extra guest being listed, we were asked to pay a total of $1450 'for extra cleaning'. We agreed to this but (a) no cleaning at all occurred as they were away, so it transpired the fee was for services not rendered (b) rather than, in anycase, take the extra $89 via airnb as agreed, the hosts are now attempting to get: email 1: $260 and email 2: $228 'shortfall'. They have ignored our receipt showing payment of $1361 or the AIRNB process and have not used the AIRNB process to clarify accounts. We have therefore had to go through AIRNB ourselves as we are feeling pressured to pay a substantial degree more than agreed via private emails, despite not even receiving the service. A bad experience and a first for us as we are very well travelled. We have held off from writing a review but as we are still feeling pressured to pay more than agreed outside the proper AIRNB process, despite our receipts of proof, and it is the last day to write a review, we feel we have no choice but to let others know what we are experiencing with this booking.