Mark was there waiting for us when we arrived. He is very warm, down to earth, and welcoming. We were surprised at how well stocked the house was with all the basics for breakfast. Everything about the place is beautiful and comfortable. For us it was a splurge but well worth it. The cable car makes it very convenient to downtown and the times we did take a cab when getting back late, the fare was reasonable. We stayed for a week at the end of a very activity intensive trip to NZ and it was a pleasure to have such a lovely place to recuperate a bit. Also, unlike almost every place else the internet worked perfectly. Mark was also very gracious when we accidentally broke a picture frame.