14 Feb 2021
Adele2:20 PM
Hi Leanne ..I have only now got internet access and want to tell you how disappointed we were with the accomodation ...for the following reasons :
Whilst you had tea and coffee ( which looked like it had been in the jar for ages (coffee was congealed on the side if the jar ) there was no complimentary milk to make it with
There was no shower gel ..something we feel should have been checked especially given you charge a 75.00 cleaning bill which we in all our travels have never been asked to pay on top of an advertised rate .We feel this cost was not acceptable considering we left the place as it was when we first arrived
The sheets on the bed were so creased they look like they had been slept on for a few nights
We couldn't get reception on the Tv ..fortunately my friend had brought me a boardgame for my birthday today and gave it to me last night so we had something to keep us occupied
The little oven was not clean considering your cleaning fee ..we did not use it
The towels smelt like they had been in the cupboard for some time
The curtains in the main room for badly stained and yesterday we had to put up with noise from you above ..sounded like childrrn running around ..moving of furniture and when you open anf close your sliding door its noisy ..nothing like the quiet and peaceful surroundings you advertisev
We stayed at Koura Lodge on Friday night ..had a lakeside room with an incredible view ..amazing room ..unlimited tea and coffee..full on breakfast and it was cheaper than what we paid for your accomodation .. We are not happy and are requesting that at the very least the cleaning cost be refunded .I will send you photos we took to verify the above as soon as I get them off my friends phone that has died .I am sorry to say that we cannot give you a good review and expect a refund of some sort ..unhappy clients