Leeanne was quick to respond to the few messages I had, lock box check in meant it was easy to access at anytime. Space was perfect for what we required - was a shame we didn't have much time to spend just 'chilling out'. Only thing would be for 5 people the tiny plunger was much too small, but as avid coffee drinkers we bought our own. Great amount of cups, plates cutlery etc. And Leeanne had the heat pump on to warm the house for our arrival. Will most likely stay again. A+++!