Sadly it took us almost two hours to check in due to being given ‘multiple’ incorrect lockbox codes. Despite calling the helpline and being informed someone would call back and update we heard nothing for an hour- it required a further two phone calls- the third insisting not to put the phone down until we had a solution (given we were travelling with a two month wold expecting more family with toddlers with the fear of no accomodation) to get a ‘correct’ code - each caller and property manager gave us different numbers so no idea what happened there. Had there at least been some communication that the property manager was aware and able to help or are courtesy call to update progress we would have felt slightly more comfortable- it felt like we would have been left on the porch had we not chased and we normally very relaxed. The Bach itself was lovely, perfect location, well set up- shame the Bach are service didn’t meet the standards we hoped for- hopefully this can be rectified!