Lovely location for what we needed. Comfy beds. Rapid response communication with William. However, this rapid response was necessary because we received check-in details 24 hours before check-in but we couldn’t open the lockbox when we arrived. A phone call to William informed us he had recently changed the number. We then found we didn’t have the apartment number (we used the number written on the key but got an irate resident who said this was the second Airbnb caller he’d had). Another phone call to William gave us the apartment number. When on Wifi, found a message from William sent 2.5 hours before check-in with correct information - while we were travelling and off-line.
While photos and descriptions are largely accurate (the ‘garden’ is different to the photo), they are economical and not entirely honest. Travelling with my husband and 95-yr-old Mum (which William knew about), we had rejected other identical Airbnb apartments because they had provided honest information about the main bedroom being a glazed enclosure in the living room - so essentially a studio flat with an extra bedroom.
Inconsistent kitchen equipment e.g. 6 bowls provided but only 2 spoons - we ate breakfast in turns! Wardrobe was unusable because it was full of several sheets hanging to air and a large vacuum cleaner took up a third of the tiny bathroom space, blocking the ensuite bedroom door.
Kitchen and bathroom linen is very tired - and the kitchen scourers were filthy and worn to unusable. Oven/grill equipment not clean. Unhealthy out-of-date food left in the fridge. The ‘free’ parking indicated was a pay zone from 9am-6pm.
If you need dark to sleep, this isn’t the place for you - the glazed bedroom was constantly lit all night by lights from the building opposite through thin blinds, and the back bedroom experienced the constant interruptions, through a thin blind, of security lights on the external walkway.
In 4 months travelling in NZ, this was the most inaccurate description we have experienced of rental places. Overall, not a comfortable or safe place for a 95-yr-old but William didn’t alert us to this.