Upon arrival, we have discovered that the bathroom lightbulb was broken. Due to the inconvenience, we were forced to replace this lightbulb ourselves and was later reimbursed by Suzi. There were some incorrect levels of service. The descriptions for this venue had listed that breakfast was provided but proved to be incorrect. Shampoo, hair dryer, laundry detergent was also not provided. Overall, this was a comfortable and convenient space to stay in Auckland CBD. Suzi was also very communicative throughout our stay.