We had a great stay over 3 nights in Auckland. The apartment is within a hotel complex but not managed by the hotel, however you still have access to the facilities like the pool, sauna and rooftop pool! You will not have any room service or towels etc replaced during your stay. The cafe/bar downstairs was closed which would have been a nice addition. The location is generally fine, 10-15 minute walk to the viaduct and about the same to Sky City. Heating/cooling was a little inconsistent and we couldn't get the temperature absolutely right but still ok. Being in the heart of the city you will hear traffic throughout the day and night. Overall a pleasant stay.