I'm sorry to say this is the worst experience by far I have had at an Air B and B.
First, the postives. The location is central and in walking distance to everything you need. The flatmate of the host is very nice.
The host was in Auckland when I arrived. I asked her to leave out a key. She asked me to message her when I arrived. I did and instead of telling me where a key was her flatmate let me in. 24 hours later after meeting the host still no key. June then told me I would have to pay her $50 for a key deposit or I wouldn't get a key. She said "People could come back and burgle the place and it would cost her $100 to change the locks," which seemed strange. I messaged June and said I would pay the deposit if she gave me a reciept. No reply. I then contacted Air B and B who spke with June who agreed to give me a key. I got back, no key or mention of that from June.
At this point, with June being quite agitated and having yelled at me once already when I said she should have mentioned a key deposit on her Air B and B listing, I made the decison to go elsewhere. After two days of messaging back and forth, June agreed to refund three days of my four day booking which seemed reasonable. Initially she had told Air B and B she would only refund one day and I had two hours to accept her offer or I would recieve nothing. She then changed her mind about refunding me three days and gave me no refund.
June seemed like a nice person on the first night, and aside from not providing the key, was nice to talk with. Fortunately, I have found another place with nice hospitable hosts. The whole experience was very stressful.