This owner appears to be an absentee owner. The information she left us was absolutely out of date. We were unable to get the Internet code to work because she had three different Internet codes listed. The TV never worked because the information she had about the remotes was outdated, and the remotes never worked. She likes to blame things on her cleaning lady. Not only did the TV not work, the clothes dryer did not work as well. Her answer to the problem? Push on the door harder… needless to say that did not work and the dryer never worked. She has instructions posted all over the walls. One of the instructions directs the guest on how to shut the curtains. Interestingly enough when we shut the curtains they did not close all the way to get privacy so we had to use salad tongs to keep the curtains together for privacy! The owner was late to respond or didn’t respond to our complaints. Speaking of the cleaning lady, the kitchen and bathroom floors were completely dirty and we sent pictures to the owner of the wipes we used to clean the floor ourselves. Needless to say it was not clean! Last, the bed was very bouncy and the pillows have not been replaced for many years and are very thin. We moved to a different location and had a much better experience in Wanaka for the same amount of money per night. I would not stay at this place unless it was the last one available. I believe this owner depends on others to make her Airbnb happen and is not using the right people who will tell her what needs to be fixed and changed.