Booked 1 month in advance. Called to confirm the day before. Showed up to the listed address but it was incorrect - the correct house was a few houses down. Called Bachcare and they couldn't find my booking despite having confirmed the day before. Bachcare decided to relocate us to a different house in a much worse conditional and lacking in a few non-negotiables because they weren't able to sort out any other options. We weren't able to find an alternative listing because Bachcare check in times are at 3pm, which is way too late.
We arrive at the new house, and the people who came to set up the linen verbally and racially abused our guests without being provoked in any way. We assume they just weren't happy about being told to set up the house with such little notice from Bachcare, but this is simply unacceptable.
Given the circumstances of the house, we decided that it was not feasible to stay for the night, so we decided that we want to go back home. Bachcare only offered us a full refund on the booking, nothing more, nothing less. They wouldn't even consider something like a $50 fuel voucher for our 8 hour round trip journey to the booking.
So basically, at no fault of our own, and without any other alternatives, we had to cancel our entire trip, and drive 4 hours in dark, wet, and windy roads back home late at night after being verbally and racially abused. All this and no compensation or courtesy at all from Bachcare.
Thanks a lot