Jenny was good to work with, especially in terms of her fast responses and open communication. We appreciated the room's finer details such as the availability of heaters/fans and coat hangers for example, but did feel that the accommodation could really do with being updated in other ways. For example the bathroom is now very old/outdated, and no longer feels like something you'd expect when going on a nice holiday. As the bathroom is so important, it did tarnish our experience a bit. We were also very much looking forward to enjoying the spa, however we did not end up using this as it felt dirty and undesirable. The location is of course excellent, but so are most places at The Mount. We definitely appreciated being able to stay at The Abode, but unfortunately just can't say that it ended up being one of our favourites.