Nice house, terrible service. The two of us rented it for 7 days, There are only 3 tea bags, 4 coffee capsules, two small kitchen garbage bags, three rolls of toilet paper, and no dishwashing liquid in the kitchen. I ask them to refill. They replied asking if we would like to pay for their extra cleaning fee? We said that we don’t need it, and they immediately replied: They only provide this little thing to help us start and we need to go to the supermarket to buy if are not enough. If so they should have stated in advance so we can prepare ahead of time. We paid 360 NZD per night, not cheap, why even the basic supplies are not provided.
They checked in time is on 4PM, two hours later than normal accommodation, we asked is possible by 2PM, but at noon on the day of check-in, we were asked to check in at 5PM. I refused. They agreed to our 4PM check-in.
Check out is at 10:00 in the morning. Yesterday I got a message asked if we leave before 10:00. Can they send the cleaner come early?