Our group traveled from all over country for a night in Hanmer and a chance to relax in the hot tub. Unfortunately, when we arrived we discovered the hot tub was damaged and unusable. We called for maintenance, who arrived extremely quickly and provided helpful instructions. Maintenance also advised the owner knew that the hot tub was damaged and had been for some time. Unfortunately, we were unable to use the hot tub for the entirety of our stay. More disappointingly, when I sent a message to the host about the situation I was advised the damage must be new, and the vacating occupant must be responsible. The dishonesty of the host was very disappointing, as well as the main drawcard of the property being unusable and the property continuing to be rented despite this known issue.
We were offered a small $20 discount for a late check out, but the trip was a bit of a flop.