We had a booking and for personal reasons could not go. We asked to reschedule the date and received a decline AFTER the weekend we were meant to go. We followed up before the booking dates but did not receive any response. We knew it was non-refundable but pretty gutted in these covid-19 times for the complete lack of empathy and/or communication. We trust they will enjoy their free $700.00 and we will sleep easy knowing we would never behave this way.