Colleen and Clyde are very welcoming. We arrived in the middle of the night and this was no problem for them. We got a message with instructions beforehand. If you have any questions Colleen respons very quickly and is happy to help you out. Bedroom and bathroom were very clean and everything you need was available. Just keep in mind that if you want to walk to the city centre it takes more or less 40 minutes, but it’s a nice walk. Take your best shoes for it, because Auckland has a lot of steapy hills.