My partner and I really enjoyed or stay. Herman was very friendly when checking in, and he and Ramona have thoughtfully put together a book shelf of tourism brochures with lots of possible activities for Rotorua. The loft was very comfortable, clean, and homely. Fantastic views out the window of the lake. The loft would be perfect for families with older children who can navigate the (very cool, but) tricky stairs! The only thing we missed was having a kitchen! Thanks Ramona and Herman for a lovely time.