We found the company easy to communicate with in terms of check in and check out. Overall it was good, particularly for the price and location. It was not fancy, but clean. The carpet was a bit ratty, with pieces missing, but the beds were very comfortable and the linens were good. New couch and good tv. But, it was a rental, not a home. There were things missing that were key (oven mitts, plastic glasses - for the hot tub - knife sharpener, dish clothes and a few more towels.) However, we were very happy with the communication.