We had a great time staying at Carleen and Joe's place and it almost felt like home even though we were there just for 4 nights. While Carleen and her kids were away , Joe was there and was very very helpful. He even helped us fish out my wife's silver pendant that had fallen down the bathroom sink plughole. The place itself is right sized for 3 people , has all the amenities you would expect , and located in a very nice area. There is a seriously awesome fireplace and a fast washer at hand. The location is up the hill in Fernhill , and the town centre is a quick 6 min drive away. Queenstown has a parking problem, so if you don't want to take your car there's a bus stop 3 min walk away that can take you to town centre in 10 min. They had also put together a guest info folder that we found very useful. We loved staying here and would love to come back !