We booked 2 nights 9/12 and 10/12 at Burkes Pass Farm Cottage and we could not make it due to the flood in south island where the roads to Takapo were closed. we had to drive back to Chirstchurch. while we talked to Airbnb and also communicated with Michele and Steve, they understood our situation and we got full refund without any trouble. Really appreciated for Michele and Steve's generosity and kindness. we will definitely consider staying here in the future..