The apartment was great and Chloe and Andy were very friendly. We wanted to be pretty much left to our own devices, which they respected. But, it was clear that Chloe was ready with recommendations and to help make bookings for those who want/need it. The apartment was clean and ready for us at check-in, and they were nice to have some fresh fruit and breakfast items available in the kitchen. We'll stay here again next time we're in Rotorua!