Chloe answered our phone call and made herself available as soon as we arrived, letting us in and showing us how to make ourselves at home. She also graciously offered to do a load of laundry for us since a laundry mishap at our previous accommodation left us with a bag of wet clothes.
The apartment is spacious and comfortable with enough floor space to lay all one's gear out and rearrange things. The stairs going up to the loft apartment are tight but we managed even with our massive bags.
The kitchen was well stocked with everything we needed for breakfast and Chloe had lots of good advice about things to do in town. We loved our stay in Rotorua!