Something needs to be sorted about the communication. There were just too many emails repeating the same requests just from different people. Are some of them automated? Some were signed with peoples names some just 'Ohana'.
Why did I get three emails about the check in? Your instructions said very clearly that it was not till after 4.00pm, we hadn't requested anything different ... yet I got two different emails confirming my checkin time and when I replied that it would be after 4.00pm I got a terse reply back???
The issue with the Stove. I understand that things get broken but I believe it should have been a priority to notify us prior. The crack in the glass top went diagonally from one corner to another compromising two elements. Luckily we saw the damage before we started using it. When I notified you of this - I got two separate emails asking for photos (they were attached on comms from us). This I find really bizzare given that you knew it was damaged already