Ling and her partner are always willing to help. I like the house when they leave lights on at night so that when I come back late I still feel really safe. I also love the decor of my room. However, the house overall is not really clean and a little bit messy in the living room. There are some spiders in my room as well. I don't recommend this house to any spider haters but if you are looking for cheap rooms and not stay in the room all day like me, this room is also a thing to consider when you visit Hamilton :)