Julie is very nice and well communicated during my stay, although I was busy catching up my schedule, she still check with me to make sure everything is okay. I didn’t have any problem with the room, it was comfortable, I think it’s good for signal traveler or a couple to stay. The only concern is the access to the room, it has stairs and narrow hallway, if you have large or heavy luggage it could be a headache. But that’s normal when you are traveling, isn’t it. :)