I can't even express how disappointed we were with this booking. Despite 2 attempts to contact the host, it was still left to me to ring them on the day we were due to check in. I was told I would receive a text with check in details...which I did but the instructions were minimal and didn't work. We tried to contact the host again after hours and left multiple messages and had no response. We ended up having to contact AirBNB who also couldn't make contact with the host - he did his best but at 2am we were told we'd get a full refund and would have to find alternate accommodation. In a strange town that a massive sports event on so there were no options, we ended up being taken in my an amazing marae about 40 mins up the road. The host eventually contacted us the next day and offered to reinstate the booking and not charge us for the previous night (that we couldn't use). Absolutely speechless that this was their solution to the trauma they caused us. Needless to say, wouldn't recommend booking this property with this host. They might be better with other properties but this was easily the worst experience we've ever had on AirBNB.