I had guys working for me trying to open the Brynderwyn ranges after some slips. They became trapped after heavy rain and the only Airbnb around was Maria’s she was super responsive and quite nice, she accepted the booking and then said she needed to talk to her parents who were going to give the guys access to the unit. She then said that they weren’t keen which was fine apart from the fact she didn’t cancel the request trying to still take the money from the booking. I messaged her asking for her to cancel the request or process a refund and she just went quiet, so I had to go through AirBNB to get a refund which was poor form considering the guys had to sleep in the Ute for the night as there was no where else. The property ended up costing $1200 for the night which would have been 8-9pm through to 6am ( just a bed and bathroom to escape the rain). Very disappointed with the host but cannot comment on the property.