Stayed for 1 week. Good in all aspects and surprisingly quiet for a townhouse complex. We had a few hot days which made the third level very warm for sleeping - the heat pump is on second level with living areas. After the first night, we discovered that by placing one of the fans at the bottom of the stairs (joining the second and third story) pointing up, it helped to circulate the cold heat pump air up to the third level. Easy and efficient check-in process, and communication was super clear. Would stay again.