I had booked the accommodation for a guest that had come from overseas I was unaware that Hang needed to know that someone else was coming so I accepted that I made a mistake and apologized to her. The guest coming did not know English but i am able to explain everything to him. He mentioned that the host was very rude to him and was inconsiderate. She wanted all lights off all the time so much so when we dropped him off to get to his room I had to use my phone torch.