Robert and Charles were so quick to respond and the location of their flat is perfect! Some things happened with our stay that were out of their control in terms of the apartment being cleaned and ready for us - but we don't hold that against them! This apartment would be nice for groups of friends - overall the apartment is well loved and clearly has had lots of visitors who have really enjoyed it! We stayed there with my parents who are in their 70s so were noticing things like there weren't two bedside tables for every room. But again - great location and very bright. Robert and Charles dealt with our minor issues with grace and punctuality.