We didn't meet Tamsin on this occasion, but there were clear directions for every thing we needed & we felt quite at home. Our little studio was very clean, warm & well appointed. There were little welcoming 'surprises', the granola & plunger coffee were just the shot & yes, the bed linen & towels were quality plus. The barbecue was perfect for our use. We wouldn't hesitate to stay again & highly recommend !!