The location is stunning obviously and the beds incredibly comfortable along with the plush cushions and lovely decor. That’s where it ends.
There was absolutely no personal involvement or touches to make the client feel welcomed to stay. Firstly, I’d mentioned to Nadiya when we were arriving so leaving some lights on for arrival would have felt welcoming and honestly, quite helpful. There were only 5
towels (one each) for our 4 night stay. Should have absolutely been more. One face cloth was left out in main ensuite when I had to hunt for another one. This is not welcoming. No instructions left anywhere for a “Hello” welcome etc....no wifi or rubbish disposal
instructions. We had to hunt for the Wi-Fi and found it in a cupboard. Not one tea towel. No oven mitt to use. I had to use a white hand towel from the bathroom to get things out the oven! Maybe in a back packers but not a $900 a night accomodation. No ice tray. No broom or half brush and shovel to help clear food dropped on floor so we could live in clean surroundings. The second day in, I found 3 more mugs and some bowls in the bottom dish drawer that hadn’t been emptied prior to our arrival. So we had exactly one each. What?? I couldn’t offer friends a cuppa as we didn’t have anymore! Crazy!! The plunger coffee had expired a year ago. A small milk would have been nice in the fridge for a morning brew. $900 a night obviously pays for the view and that’s it. Not enough kitchen utensils or platters to entertain. Actually no platters. The more I write about the set up the more cross I get. The heat pump in kitchen didn’t work. It’s not a warm place in winter so really disappointed about that. I find it sad that there was no care taken or finer details made to make it feel you were getting what you paid for. One key for the elevator and getting in and out of building is not sensible. No instructions for that either as we found out when my son got stuck in the elevator between floors as door wouldn’t open without key but he could get in ok? So ridiculous the lack of attention of information to client.
I shouldn’t have had to contact Nadiya after 3pm to ask how to get in. Nadiya should have contacted me on the day with instructions so we could enter.
I’m sure Nadiya is a lovely person, but there’s so much improvement needed on her hosting, especially for an expensive place like this. Getting the accomodation ready correctly with a bit of personal touch included would go a long, long way. As I mentioned on the phone to Nadiya, how would you feel paying that much a night to get the above service?
I also mentioned to Nadiya on phone we will not be returning.