Hayley's house was impeccably clean and tidy as well as being in a very good location for shops/beach/amenities, etc, thus enabling a break with my elderly parents so much easier and hassle-free. However, it is not clear exactly what happened, but on arrival, there was a builder on site working on the house who was not aware of anyone renting for the duration of our stay. Based on previous reviews on what good communication was in place, I have to say I have not had this experience. On booking, the welcome email invited by Air BNB to send, I completed - no response. Before departure I had to message Hayley 3 times to get information on access to the property which was finally given to me several hours later - not within the one hour response time. There were a few minor items that were missing/or had been broken prior to our stay which on our departure, I informed Hayley of via message so that they could be replenished ready for the next holiday maker, and again, no response several hours later. I would also make sure you take some towels as there was an inadequate supply on arrival (one towel each for the whole of our stay). I would be giving the benefit of the doubt that this experience was a one-off for Hayley, based on people's previous reviews, but I felt that from the get-go our booking was either forgotten about or not planned for.