The location of this apartment is very central and close to shops and restaurants. The apartment has everything you'd need, including a washing machine and full kitchen. Betty was very responsive and helpful, and even let us store our bags after check out. That being said, the apartment really needs a good spring clean. The carpet is stained, the microwave was dirty, some areas were dusty, and we found some previous guests' rubbish (used coffee pods). Second, the bathroom is extremely small and the sink is practically unusable (we had to brush our teeth in the kitchen sink). Third, as some others have mentioned, the process of collecting the keys was quite convoluted and could definitely be streamlined. We had some issues with our fob keys not working but Betty replaced them for us.