Communication was great and check-in was easy. Love that there is a free carpark especially as it's in the city center. A couple of faults - the oven is completely unusable, the right knob to turn the oven on is pushed in so that you can't get it out to turn it on. The dishwasher was full of clean dishes, so we had to empty it to use anything, and the salt was empty - just needs more attention to detail in the kitchen area to bring it to 5 star.