The apartment is fantastic. The pictures are very true to life. The view is just absolutely amazing. We never met Heather, the whole transaction was done via email and a phone call when I hadn't received the instruction email (probably due to lack of reliable wifi since we were out and about out of cell coverage), but she was nice and helpful. The apartment is very big, and comfortable. There were only 2 couples staying so we had plenty of "overflow" space. Good location with an easy walk to town. We would certainly stay here again. Wanaka is a great little place with a relaxed vibe and absolutely stunning scenery. A nice alternative to touristy and (by comparison) crowded Queenstown. We visited Puzzling World and Rippon Vineyard on a rainy day and thoroughly enjoyed both! The maze was challenging but lots of fun. The views from the vineyard are spectacular and the wine is pretty good as well!