absolutely disappointing and terrible experience.
We booked in for 2 nights on the 26th/27th December 2021.
two days out from our booking I was called by the host to tell us we would have to provide our own linen. this was difficult as we live in the south island but we agreed because we had no other options.
on the morning of our booking I tired contacting the host for our check in details.
I called, left answer phone messages and left emails.
absolutely no response.
long story short they never showed up to give us keys or checkin information
I have an 11month old and 4 year old and we were left without a place to stay at 4.30pm in the arvo after waiting for hours to get checked in.
due to peak season I could not find other accommodation and this experience has caused a lot of stress and resulted in a terrible end to our family holiday.
the host hasn't even responded. not even an Appollogy!
I really hope this sort of thing never happens again! We are extremely disappointed.
In addition to this the house itself is in terrible condition! The windows and doors are rotten and the house looks as though it could collapse.
please do not stay here! they do not deserve to be hosts and the house does not look safe.