I am going to explain why I only gave this property two stars (and not one star), and to be absolutely fair I will end with what the few items that I thought were good about the place so future guests can make a clear decision. Personally I would not rent this property again, nor any other property run by this host company. Start with the very name of the "Host" - it is not a person. It is a cold, detached Property Management Company / rental agency and not an actual owner you meet in person. The entire interaction was quite cold - we may as well have been dealing with a robot. They take their time to reply to messages, and if they do not like your question they do not reply at all. Next comes the generic list of rules which included items not in the actual listing. The "host" said it was their rules "for all my properties." The worst of these suddenly-added rules was the revelation of "No Shoes Inside" which is a deal-breaker for me (had I seen that I would not have booked this property), but we had already paid - this was only sent to us AFTER we had paid. When we asked them about this explaining that it was unacceptable, they had the audacity (short-sightedness?) to reply with a bunch of Chinese characters circled from the listing and they literally wrote to me (documented, and written here EXACTLY as it was written to me) “Did you see Chinese words there. That meaner’ no shoes” (yes, “meaner”), to which I replied, "We neither speak nor read Chinese, the listing is in English, and it is obvious that we are English speakers." They added that they send this for "all their properties." They also sent us the rule (which you see pretty much only in Airbnb's similarly run by foreign investors), "no pungent food cooking inside." What does that even mean? They advertise a great kitchen but then tell you that you cannot cook what you want?? Again I objected that this was included after-the-fact of our having paid, to which they replied, "some people eat bad smelling food in bed." Um, what the heck does that have to do with us? Between these extra rules and the absurd surveillance (see below) it felt very paranoid and a bit scammy, like they are just looking for a reason to slap a guest with an extra charge. We did not feel very relaxed in this environment and were happy to leave. I should point out that this company has some of the Highest Cleaning Fees too, which you think would address any problems. It again feels very scammy, like they do not want to actually pay the cleaning people to vacuum the carpets, etc, and rather just pocket the money. The very "paranoid atmosphere" is dramatically reinforced by the Actual Placement of the Two Cameras outside. The listing tells you there is "a security camera by the gate." There are TWO (2) Security Cameras and they are no where near the gate, but rather placed so as to have a very long line of sight of the entire front entrance and driveway (so they can see who goes in and out of the house), but much worse is the one that covers the entire backyard deck. Want to sunbathe on the deck? You will be on camera. Very Invasive! Next on the list is the fact that the heater for the back of the house - including the master bedroom - did not work properly (the master bedroom was Freezing on the first night). I contacted the "host" who insultingly implied that we were too stupid to figure out how to turn on the wall heater that was supposed to heat the back of the house / that it was our fault, and sent us photos with angry red circles of the obvious switches. When I contacted them two hours later to say everything was exactly as they suggested and it still was not working properly, producing only a trickle of heat, they just said "ok." I insisted they at least send a space heater. The next morning - quite early - there was an unexpected knock on the door and a man was there with a small space heater. I did not appreciate that we were not notified someone was coming over. That man, who did not even give a name but only introduced himself as being "from the property management company," gave us the space heater and told us that the wall heater was broken (the same one the previous person had implied we were too stupid to know how to use). As mentioned, the back of the house was freezing the first night. We were not compensated in any way, even in minor ways as you will read below. As for the "no shoes / no pungent food / surveillance of the back deck / etc," I called AirBnb Support and made sure our experience was well documented, spending 90 minutes on the phone with them. They then called the host who added these absurd rules to the listing in English after-the-fact. I should also add that in countries like Japan who commonly have "no shoes" rules, they at least offer slippers and / or a bench inside the front door to sit on while you take your shoes off. This place had neither. Broken-English replies from the "host" did not help at all. When we were arguing the fact that the original listing did NOT say “No shoes in the house," they replied, “We will send the rules for our every listings for our check in instructions. I do not know why you entanglement that.” (written here EXACTLY as the message was written). Lastly, we thought that with all the problems they could at least offer us an extra hour for checkout. We even checked to be sure that the...