This is such a lovely place to stay. I’ve stayed here twice now, and I would 100% return if I came back to NZ. Caril and Brian and Dale are extremely friendly people, and are happy to help with anything you may need. For example, I was travelling solo and I had one excursion I was a little worried about (although it was fine in the end), so I asked if I didn’t return for them to phone my emergency contact, and they were so happy to help. This made me feel safe which I really valued. The room itself is wonderfully decorated, the bed comfortable and the bathroom clean and modern (& has toiletries like a hotel, which is super thoughtful!). It’s a little oasis! The smart tv was a lovely touch, I watched Netflix in the evenings. The code-locked door system works really well, and is well explained to you when you check in. The neighbourhood is great (shops & restaurants within walking distance) and public transport is easily accessible, both bus and train, and takes about 15-20 minutes to get into central Auckland. The AT Hop cards provided are a lovely touch too, it made it super easy to get around Auckland!It’s also within walking distance to a SkyBus stop so I had no trouble getting there with my large luggage. If you’re considering this room, I’d stop reading reviews and just book it because you won’t regret it, I promise!