We never actually met Wendy, but every question we had was promptly answered via text. Communication was always very fast and easy. The house is absolutely gorgeous and extremely comfortable. Since none of the amenities are listed in the advert, we had expected the house to have internet for the price. There is no Internet in the house, but it is still lovely and in a nice area; walking distance to a cinema, cafes and the coast. My family greatly enjoyed their holiday in Hawke's Bay!