My comments are for one night stays only. Tristan's place was clean though a little 'tired'. Cons were no tea, coffee or milk supplied which meant we needed to buy these supplies for one night only. However on the positive side IF we had been staying for longer we would already have said supplies and settled in very comfortably. The location is good. The unit warm with electric blankets on all the beds. The available laundry an added bonus. If you are spending some time in Hanmer Springs Tristan's place is worth consideration.