On arrival to the property which we had booked to stay for 3 nights the photos on Airbnb & some of the description were not a true accurate portrayal of the property & what it offered. It does need some TLC & the bad odor on entry wasn't very welcoming nor was the washing (tea towels, dish cloths, towels & sheets) left in both the washing machine & dryer from previous guest by the cleaner. Our first ever Airbnb where we have had to dry & fold previous guests laundry so we were able to use the laundry.
Though the furniture was minimal but so was the comfort particularly the dining room chairs with no cushioning left on any of the chairs, the bed in the middle room felt as though we were sleeping down hill & outdoor twin couch was broken.
The shower plug needs unblocking which was causing the shower tray to fill while showering to ankle depth. The window needs fixing in the middle room with no latch allowing a draft & little security. The wooden gate on the side of the house that allowed you to go from the front to the back deck was broken off the hinge making it hard to use that access. The Airbnb photos feature a kayak which is one of the reasons we choose the property as our 12 year old loves water sports however there was no kayak available for her to use which was very disappointing.
After only 1 night we decided to check out as we weren't at all happy with the property... we left the property at 10.45am Wednesday morning & we contacted Mikyla at 10.55am just informing we had checked out & gave our reasons way & offered our feedback including how adding safety plug covers would make it more toddle friendly as our 15 month old was drawn to the eye level (his eye level) plug sockets in the living areas. We did ask about a refund for the remaining nights to which Mikyla informed us we had to make this request through Airbnb.
We went through the process via Airbnb direct to Mikyla as per Airbnb rules. Our refund request of $454 for the 2 remaining homes was declined. We then phoned Mikyla to ask if this was correct & to get further explanation to why I just got a yes reply & then Mikyla hung up on me & didn't answer my following call.
Miykal did say her property is at the lower price range due to the batch description & she acknowledged she has had other quest complain about the cleaner she uses & the standard of cleanliness of the property which they found disappointing as well.
We are frequent Airbnb uses & this fortunately has been our only bad & extremely disappointing experience staying at a property & with it's owner. We are a hard working family & $454 dollars is A LOT of money for us to lose.