Misrepresentations in the listing including intermittent WiFi and 3 minute showers.
WiFi is spotty and didn’t work for more than a few minutes at a time. The host told us “no streaming is allowed or it will crash the whole network”. Had the listing stated limited WiFi, we would not have booked this.
During check-in, the host also told us “You get 3 minutes of hot water at a time in the shower before it turns cold”. Nowhere in the listing did it specify that we would be limited to 3 minutes if we wanted to have a hot shower. If we had known this was the case, we would never have booked this.
Overall, the unit wasn’t the cleanest. There was a dead fly on top of the shower cover, someone else’s hair on the toilet handle, and lots of living flies in the unit upon arrival. The bathroom has no door, and the toilet drops down into a holding tank comparable to a Porto potty, which also isn't mentioned in the description.
During check-in, as soon as the host finished giving us our tour of the unit, we requested to cancel and asked for a refund. Initially she agreed to refund us. We thanked her for the refund and walked outside the unit, then she changed her mind and retracted her offer to refund our money. She told us she would give us half of the money back if we wanted to leave. We felt strong-armed into spending the night because we could not get a full refund. After a very uncomfortable check-in we decided to stay so as to not lose our money.
The host also made my partner and I feel uncomfortable when she got defensive about our friendly suggestions that could improve the accuracy of the listing. She acted like we were inconveniencing her and she tried to rationalize the omission of these subjects from her online listing. Her reasoning behind excluding the short-duration hot showers and the “no streaming” rule from the listing was that, “Nobody has ever had a problem with the shower” and she has “never had a complaint”. If that is true, then why not put the information in the listing so people can make an informed decision about whether or not to stay here? She also dismissed our grievances by saying “you’re only staying one night”. The type of hubris she displayed is a poor quality for someone in hospitality.
The worst part is that all of this unit’s shortcomings were explained to us, unprompted, by the host during check-in. She is clearly aware that her guests need to know about these things, but will only divulge the information once you have booked and paid.
The best part about this stay was the view and the sheep. I can’t recommend this unit. It’s a shame the listing is not accurate.