We are travellers from Auckland who could no longer travel to this accommodation due to the NZ Government's sudden restrictions on travel. Due to their Strict cancellation policy, we attempted to negotiate a refund or settlement with Pete and Sarah as soon as we could.
Pete and Sarah not only declined our request with no further communication (despite knowing our circumstance as fellow Kiwis), they proceeded to ignore multiple attempts by AirBnb to contact them regarding our case. We would've been sympathetic if the hosts provided justification as to why they declined our request, but we didn't receive any.
We were already disappointed that we couldn't travel to Queenstown, but the hosts' greed and lack of empathy has been the most disappointing of all. We caution everyone seeking to book with them in future