Sean, who is Jana's partner was very helpful. When we made the booking, only my wife and I were travelling. However, due to the flight disruptions and floods in Auckland, our 9 year old daughter eneded up travelling with us. There was an unexpected charge for an additional person that was requested. When we booked we thought we had the whole cottage. We were asked to pay an additional $50 which is understandable but could have easily not been charged in terms of goodwill.
On the other hand, the hosts were very accommodating and allowed us a late checkout of midday, which we appreciated immensely
I guess in life, there is always a give and take.