Location was great and the place itself was as described and a fine stay. However, upon arrival I received the “If we can help with anything please let us know” message but when I asked about the laundry I didn’t get a response so I had to ask again which resulted in a delayed response later that night which made it not possible for us to do laundry. Then the next morning I tried to shower and it happened that there was a water leak so they shut the water off, which is fine and I understand is not their fault. I spoke to the front desk employee who told me it would be fixed soon and we could check out an hour later. It was not fixed and they still asked us to check out which was frustrating. When I asked about reimbursement or compensation for our inconvenience I received no response from the host at all. Overall a terrible experience and if I knew that I wouldn’t be able to wash laundry or shower during my stay I would have never booked.