House is conveniently located close to Waihi beach and stores/restaurants. The home looks exactly like the photos and is spacious. Unfortunately we had multiple issues while staying at the property. We did not have hot water on arrival and this issue was only fixed by the afternoon of our second day of staying there. When the tradesmen were fixing the hot water issue, in the process the key got jammed in the main door look and so next a locksmith had to be called. We spent majority of our stay having tradesmen in the house, with no idea of approximate timeframes of fixing these issues which severely impacted what was meant to be a relaxing holiday.
Our property manager did her best to help us out through this but she did not have authority to move us to alternate accomodation so we were put in contact with the main Bach Care headquarters. Their lack of communication and empathy for our situation resulted in a very stressful trip. It has now been 2 weeks and we still not have been provided any update, apology and compensation for these issues. Really disappointing service from Bach Care and we will not be staying at one of their managed properties going forward.