My experience was not good at all but that is because the keys were not at the property as promised and I could not reach the host on the phone numbers provided (they came up as disconnected). I arrived from the airport by taxi cold, tired and hungry and could not even leave to get a bite to eat on account of having heavy luggage. I felt that I had fallen victim to a scam- the host however has written a note to me the following day to apologize for whatever it was that gave rise to the keys not being at the property as discussed. I also received a full refund. The incredible stress of this experience has however left a very disappointed feeling in the system.