The room that we had booked on Christmas eve was not available when we arrived on Christmas day, because it had been provided to another guest. Instead of a room with two beds (as originally booked), we were provided with a room with only one bed. It turns out that the host has a motel booking system doesn't sync with Airbnb, and they had neglected to remove their listing. The host was taking a Christmas break, so was unresponsive until we finally got in touch via mobile late at night. As compensation the host originally offered a $14 refund (out of a booking that cost $114). When we requested a 50% refund to compensate for the lack of a second bed, the host became argumentative and claimed that we were hateful and had 'negative energy'. The host originally declined to provide the 50% refund, and instead offered a night's accommodation (which we weren't interested in after our initial experience). Eventually we received a partial refund of $50, but it involved a lot of unnecessary back & forth and was a pretty negative experience overall.