Vicky was really friendly and helpful, and we really enjoyed our stay. The only constructive feedback we would give was that the place, and particularly the small room with the pull out sofa bed, got extremely hot. It was only mid-20's when we were there, so I'm sure it gets hotter! There was a fan, which I had to run through the night in order to sleep. If heat bothers you, be aware of this, but otherwise we were really happy with it, and Vicky was lovely.