We did not have a good experience at Lazenby Lodge.
The positives are: great view, convenient walk to town, and Netflix.
The negatives are: overpriced, couch is old and the springs/cushioning are almost gone, and you can't use the fireplace because it doesn't comply with council regulations (although there is a heat pump). There is limited bedroom shelving, which is annoying if you don't want to live out of a suitcase.
There were several other issues when we arrived (e.g. Bathtub plug was broken so we couldn't give our toddler a bath before bedtime; the kitchen sink was leaking; the kitchen sink plug didn't fit; etc). To her credit, Julz fixed these things straight away but it just meant our first night there wasn't good.
What was really awful was our daughter got bitten in her sleep the two nights we were there. We took her to the doctor, who said the spots were bite marks, consistent with bed bugs. We told Julz, said we wanted to leave and asked for a refund. At first Julz was really nice about it, apologised, told us to find somewhere else to stay, and said she'd organise a refund through her co-host. We then packed up and found alternative accommodation.
Then Julz became very unpleasant. As we were leaving, she stormed back to the house and accused us of bringing bed bugs into the house. This was absurd since we have never had bed bugs or anything like it, our daughter used the same sheets as she did at home, her cot is stored in her bedroom, and my husband and I were completely fine so it must have been something confined to her room. Julz then implied we shouldn't have used the port-a-cot and should have instead put our daughter on the bed (which anyone who has a baby/toddler knows is crazy). She also got very angry with me for sending messages through the AirBNB app. She kept saying I should have instead messaged or called her personal number because now her co-host and AirBNB had seen all of our complaints.
Never in my life has someone treated me this way. I actually cried after leaving that house because her behaviour upset me so much. It was a really horrible experience.
After we left Lazenby Lodge, our daughter didn't get any more bites, so it must have been something in that room. We were refunded the 5 nights we didn't stay plus the doctor fee.
I've never had to write this sort of review before but I thought it was only fair to future tenants.