House was clean, big and cosy. Location was good, however, the experience was not fair.
We have booked two months before our reservation assuming this would be good price, however, closer to our reservation our booking dropped 265 NZD just in the days before and after our reservations. The reason for that was simply the lockdown with Australia forced Bachcare to drop prices. Unfairly, we felt misused as because we are here and supporting their business we had to pay a lot more. If we have delayed our reservation two months, we would have got it cheaper.
We have talked to them about it and they really did nothing about it. For me, I just don't feel safe booking with them anytime because they are playing with prices easily based on situation and are not giving a fair customer experience.
Later on we arrived to find a car parked in the garage so we couldn't park our cars. I called them and they said sorry we can't do anything about it. Later they called to give me 50 NZD and they think that forgot they have got already extra 265NZD.
Immature experience for me