A lovely, peaceful location with spectacular views. We enjoyed our stay for the most part although there were some issues that took a shine off our stay.
We had requested an earlier check-in than the advertised time of 3pm as our friends had an early flight into Queenstown. We were told an early check-in wasn’t possible; which was fine. We were allowed to check in around 1pm which was helpful and expected that the normal preparation for new guests must have been completed. However, the property wasn’t clean on our arrival and we had to contact the host to clean the dirty bathroom and dusty kitchen and remove the debris from the floor (including dead insects). It seemed as though the house had not been properly cleaned since the previous guests’ departure.
Our host came by and conducted a superficial clean of the property which was appreciated, although I wasn’t expecting to contact the host as soon as we arrived to rectify such problems, especially considering the cost of accommodation.
It was inconvenient having to contact the host every time something went wrong (the hot tub would not turn on) or was missing (inadequate basic supplies such as toilet paper, paper towel and soap).
The host agreed to a refund of the cleaning fee and although I have requested this be refunded to us I have not heard from the host. This is the first time I have had to refer an issue to AirBnB for resolution.
In the plus side, it was nice to sit in the hot tub and gaze at the stars and the wonderful views and sublime location took my mind off the other issues. The kids also had fun visiting the attractions around Wanaka.