We had a great experience at Brian's place. Pick up and drop off of the key was very easy. He had everything we needed to cook dinner, do laundry, and was in easy walking distance of the town centre. We were given the option to purchase wifi from a provider, and chose to do so, but only received sketchy reception at best. We knew going in that we would not have wifi so that wasn't a problem. The place was well-equipped with all of the essentials, but there weren't any extras, like dvds or games. The couches were comfy, the place was very clean and easy to heat, and the views truly were spectacular. We would definitely stay here again, and really enjoyed our Queenstown experience thanks to Brian's wonderful place.