One of my worst experience with airbnb. If this place is run by an agent, one tip for the owner, change the agent. They were unresponsive and hard to contact. Once I checked in, I found that there was problem with hot water so I made try to contact the host via message in Airbnb. No respond at all!! So I called and it goes like this..
1st call - I notified the problem, he asked to check the gas tank and send him photos so I did ........ after that no respond, he didn't respond back at all of what to do or has he even received the photos.
2nd call - I asked "Have you got the photos I sent?" Same guy answered "Where did you send them?" OMG!! Do you even bother checking?!!
3rd call - (He did receive the photos by now) Yet I have to call again to ask him what now? So he said he will send someone to fix it.
4th call - (I went out) Is it done yet? The answer was "I think someone is there to fix it already, let me check". When you are traveling you don't have time for this non-sense. "I think" isn't good enough after all these calling I made. He should have call me or message me to notify me.
5th call - Guess what.. he didn't call or write me back. I have to follow up again. This time it was another guy responding.
In their profile it says.. "As hosts, we’re super responsive, attentive to guest needs.."
Sorry to tell the truth but that wasn't what I experienced.