The place was very clean and very warm. Ryo and Satoshi were very kind and happy to help with anything they could. They said to expect noise from their young children, but we barely heard any noise at all. Communication was quick and easy, so we had no issues at all. The location is in a quiet area with a great view, and only a 2 minute drive to the village centre. We would definitely recommend this to anyone who wants to visit Lake Tekapo! :)