We were disappointed from the moment we entered the door to the smell of grease and dirty greasy kitchen surfaces. There was thick dust hanging from the lighting over the kitchen bench. Dirty stained carpet and cushions, a cracked toliet base and black around the bottom of the shower. The one redeeming feature was the clean sheeting on the beds. I messaged Jeremy about my concerns and someone came and did a spot clean on some areas. Jeremy while apologizing only offered to cancel our booking so we could find other accommodation which would have been difficult for us at short notice as it was Chinese New Year. Not to mention it being a huge inconvenience to us and our guests from overseas. So not a great experience... The woman who takes care of the bookings told me the place is going to have a makeover soon... They should do it now and stop charging top dollar for what they are offering.