The reason i booked Pip’s place is due to the amazing feedbacks her house was getting from different users of this app. I wanted to give the rest of my family a great experience most especially because we visited Hastings to celebrate my dad’s birthday.
Me and my family were really amazed with the indoor and outdoor space, the residential location, and the overall excellent facilities of her house the night we arrived at Pip’s place. Although we were not expecting that in our first night stay we will also be joined by alive and crawling cockroaches in the bedroom area, the laundry area, and on the second night the cockroach crawling underneath Pip’s bbq facility and most disgustingly crawling over her knives in the kitchen area.
In the past two days we stayed at Pip’s house we only felt extreme distress and disgust because we would not know when will this crawling pests would surprise us or if they are already crawling over our luggages/things causing us to be all paranoid. We all had sleepless nights because we all thought about were the crawling cockroaches when we are inside Pip’s house.
I raised this concern to Pip in our first night when I encountered the alive cockroach crawling over her washing machine in the laundry area and she responded “ the house has been professionally sprayed and that they should die when they come in the house” which was totally false because all the cockroaches we found were all alive. I was also not expecting that she would say that the “Hawkes Bay area has lots of cockroaches” which we never encountered in our previous stay over a family friend’s also located in Hastings area and another airbnb host stay in Napier, which is also within the Hawkes Bay Area and I also believe that her comment about the Hawkes Bay is not a nice thing to say to a local tourist.
Pip is a super host and because of this my expectations were high in terms of her response to the bug’s issue and i was only left disappointed. Her last message to me was she believed that the “cockroach was drawn inside her house because we used her heat pump” and i do not really know or understand what she is trying to point out or what she is trying to say when she mentioned the use of her heat pump.
We frequently travel and use airbnb app around NZ and before Covid-19 around the world and this is the only time that we have encountered a house being rated a 4.9/5 cleanliness but have crawling/alive pests inside the house.
Overall, all i know is that Pip should deal with the pests inside her house before she let other people stay in it because this leads to other cleanliness and hygienic issues especially when the cockroach is in the kitchen area.