I recently had a negative stay at an Airbnb that was rated as a super host. I have concluded that Airbnb's standards for being a super host are lower than mine. However by my standards Sue is a Super Host, if Airbnb had a Superior Host classification Sue would have it. She went out of her by doing some local enquiries for us before we arrived, offered to make some event arrangements for us and while we were there she drove us to the train station for our Transalpine adventure. Definitely Superior.