Oh where to begin....excellent communication from the start. The place is even lovelier than pictured (as if that's even possible). We arrived at night and Janina was there to greet us and was so friendly. She took us up and showed us everything. We were blown away by how well appointed and how well thought out the place is. The well stocked fridge and brekkie items were a great touch and not having to go to the supermarket for basics was so appreciated. We woke up in the morning to beautiful birdsong and gorgeous view across the lake. The deck was a sun trap. We were so busy doing all the sights in Rotorua we didn't spend nearly as much time just relaxing in this beautiful home as we would have liked. It's so close to everything but far away from the hmm geothermal smell on the other side of the lake. Thanks again Janina for your 5 star service!