Staff were all very friendly and accommodating, we loved their "nothing is too hard" holiday mode approach which helped us to relax after such a big trip from Perth. Our party of 4 adults had arrived with a booking for only one night but decided to try for an extra night after seeing how conveniently located the unit was, which Rhonda was more than happy to assist with. Rooms were clean, the beds comfy and the heaters were already on...bonus! Would definitely stay here again if we returned to Paihia, thanks Gary and Lesley for your hospitality.