This was our 7 th Airbnb on our South Island road trip and we were disappointed in the lack of personal contact as well as no basic provisions in the fridge eg milk . If we had known the accommodation was not actually in the town of Franz Josef we would have visited a supermarket on the way! A small welcome pack would have been appreciated as this was our experience of all our other airbnbs in New Zealand! The hot tub was great , just needs the area around it to be finished and with lights as well as towels to be provided!