My wife and I arrived around 10pm after a long flight from Los Angeles, CA. Croydon met us at the location and went up to check the room. Thank goodness he did! There was a break-in and a random woman was staying there! She ran when Croydon approached her but said she got the key from the building manager (she knew his name). The building itself didn’t feel very safe, there were signs everywhere about watching for people letting suspicious people in without keys. Since we no longer felt safe in the building let alone in the apartment we asked Croydon if he knew about any hotels nearby that could work. We checked out one of the hotels he suggested and were able to book the last room they had...for a significant amount more than what we would have paid originally. Thankfully, AirBNB refunded the amount we would have paid for the original space at Croydon’s, however we incurred a significant bill in trying to find a new place at 1am after a 14hr flight. No one helped us with that. I would make a reservation with Croydon again, but I would be very cautious about booking one in this building.