We mostly enjoyed our week long stay at the Pinewood Lodge. The location is excellent with an easy 5 min walk into town/Fresh Choice and it was a plus to have free on street parking. The staff made the after-hours check in easy and were accommodating to our needs as guests. The room was very clean and didn’t take long to warm up with the heat pump and extra heater. As we were staying for a week we got a My Food Bag delivered, but we were extremely disappointed with the lack of basic items needed for cooking; salt & pepper, oil, a chopping board, large knife, etc. There was also nothing to spray/wipe the kitchen bench down with which is a health hazard if dealing with raw meat. These are basic items that any Airbnb should supply regardless of how long guests stay for. We had to use the cardboard box as a chopping board and take salt & pepper sachets from places like KFC - not good enough! Seeing as we stayed for a week we also expected more than one towel and two rolls of toilet paper. Finally, better communication between Airbnb/Pinewood Lodge with their guests is needed in regards to what is advertised. We had called in advance of our trip to confirm that the TV was a smart TV, the receptionist confirmed that it was and reassured us that we wouldn’t need to bring a laptop/iPad. With this in mind we left them behind to then realise/be told that the smart TV doesn’t connect to the wifi, only basic channels. We didn’t mind that but we would have rathered someone communicate this better to us before arriving so that we could have brought our own personal devices as planned. We must admit that the staff were apologetic and compensated with a 1-hour free spa which we really enjoyed on our final night. Thanks heaps to the new guy who arranged this for us as we felt this made up for the mistake.