This place was advertised as 4 bedrooms/5beds which we require, and a heat pump (for cooling).
We were shocked on arrival to find this place had only 3 bedrooms and 4 beds and no heat pump. The initial response to our complaint was very negative and uncompromising. However, they eventually acknowledged that we had been misled. Apparently, the place had recently been renovated and changed and the website had not been updated. They apologized and worked hard to provide an additional bed and fans. In my view we should have been contacted much earlier and advised that the configuration of the place had changed and asked if we wanted to continue with our booking. Otherwise, this is a very lovely home although we would strongly recommend that the heat pump should be reinstalled for cooling in summer.