Urban Chic was a very cute place to stay at. It wasn't far from Auckland's CBD and it was easy to find. The place itself had everything we needed. Bed, couch, and little kitchen area with a bathroom on the end. Kitchen had some snacks there already for us and there was a countdown located about 2 minute walk up the street if we needed groceries. We had our own parking spot right beside the room. We never did see Helene, but communication was easy and she had left a note for us upon arrival. Only downside was the Internet was really slow or wouldn't work sometimes - which made researching things to do or finding places a bit of a task. Otherwise, great place to stay!