Tracey communicated promptly and clearly. We walked in and could tell the little unit was freshly cleaned, linen felt crisp and things were tidy. It looked exactly as the pictures showed although felt even more roomy than expected. It is comfortable cute and cozy. Tracey went above the basics to make sure the baby was comfortable too. This was our first air bnb experience and we were very happy. It feels good to know of a neat little place to stay in when we are back in whangarei. We will absolutely be back. I am sure all future visitors will enjoy the space too. No nonsense or extra expenses just what you need for a quiet space to stay.