We stayed twice at John's bnb. We never met John, just the cleaner once. Were left keys in the mail box, but the 2nd time there was no bedroom key which was odd but OK for one night. The house is great for its price for Queenstown, the view is awesome and its nice to have a full kitchen to make your own meals. The walk to town is at least 15mins, and we were glad we got a taxi with our bags on arrival as with bags the walk would not have been fun (mainly up hill). A nice cosy place to meet other travelers and explore queenstown from.