Well, we had a very stressful check in - we had been given an incorrect lock box key code to the house and couldn't get in and had to stay in a motel the night - no one responded to my numerous messages which was very frustrating. Finally got a hold of someone and got into the house which was very nice and well equipped. The outside door handle was broken and had to be fixed twice during our stay but to be fair to Bachcare they did sort it out promptly.