The apartment is nicely laid out. Spacious. Nice view. Great bed. Good location.
We flew from NYC to Queenstown. We had to climb 2 flights of stairs with 7 pieces of luggage. We arrived to a dirty apartment. Had to call to get it serviced. Room was ready 90 minutes late. I asked but nomeaning concession was offered for the inconvenience. The gift basket for in arrival included tea, coffee, cider, and 2 greasy cookies. The kitchen has all the equipment needed to prepare meals (no Tupperware) but only salt, pepper and oil, hardly fully equipped.
I an big on details. I am pretty sure from the perfunctory nature of the responses that I was dealing with someone managing a property for a company as opposed to a property owner. The responses lacked details. If I ask where is the closest supermarket I can get to by bus, I expect take the bus #1 across the street to the Frankton hub, change to the 3, get off at 5 mile shopping center and you will arrive at the countdown supermarket not its 3 kilometers away.
The apartment is pretty good but the execution went from poor to mediocre and attention to detail needs significant improvement.