Wendy was very lovely and nice; we were able to check in and out to our convenience. She was very welcoming; going so far as to making us soy milk and taking us to the train station when we checked out because it was pouring and we had all our luggage. We also had a little chat here and there about different things. The other guests staying there were also very welcoming. Definitely a cozy place worth the money, made our stay in Auckland so much better!