Tom & Chelsea’s Airbnb was a nice short stay. It’s nicely decorated and appears to be fitted out to have everything you need, but was missing a few necessities. The kitchen is a great plus, and has lots of utensils but is missing the basics described in the listing such as oil to cook with. There was no baking paper, aluminium foil, glad wrap etc to be able to prepare and store food with, which meant needing to scrub pans to ensure they were clean before use (pans, saucepan and some utensils were stored dirty). Also no sauce condiments provided at all unlike all of our other Airbnb stays during our trip to NZ. Just salt and pepper.
The shower gel was almost empty upon our arrival (had to add water to the bottle to get the remains out), and messaged the hosts with a request for more shower gel, but received no reply. We did end up running out of shower gel. Tom & Chelsea’s communication was timely upon booking the Airbnb with check in information provided immediately, however their communication thereafter was non-existent, which was disappointing.
One tea towel was provided for the kitchen, no hand towel for the bathroom. The Airbnb has a heater on a timer that turns off automatically at 9am and so it does get quite cold in the mornings. The additional small electric heater came in handy for this.
Some positives: the bed was super comfortable and the extra blankets were lovely and soft, and came in handy for the cold mornings! It’s about a 20-25 minute walk into the town centre which was quite convenient. The place was nice and clean (except for a few kitchen utensils and pans). The pricing was also affordable and appropriate for our stay experience. The fresh flowers in the kitchen were also a nice touch.
Something to be aware of is that at the back of the guest information book, you are required to strip the bed and wash the towels upon departure. These are things that aren’t typical for guests to do when departing an Airbnb, so just be aware of these extra requirements before you go. These extra duties felt a little annoying to do, particularly because our requests for a response and some basic items were not provided or met.
Overall, we did enjoy our stay and was a nice option for a quick travel to Wanaka, but it would’ve been great to have a response from the hosts when we requested items, some more basic necessities provided, and a thorough check from the hosts/cleaners to ensure that items were stocked and provided during guest turnover.