This isn't about Bachcare as such as they were helpful, this is about Airbnb and the fact that we could not get the refund of $333.75 for the Airbnb fee which I think is unfair considering the facts and that it was a nationwide lockdown. This was not outlined clearly by Airbnb or Bachcare. So just be aware that if a lockdown forces your booking to be canceled, Airbnb will keep approximately 15% of your booking, however, bachcare are helpful and refund their portion of the booking.