The low rating is due to there being no keycard in the lockbox for check in. Owner confirmed with me that I would be arriving after hours (1am) as we were arriving on a late flight from Australia. When we eventually got there we couldn’t access the apartment. This forced us to find somewhere else to stay with limited options given it was the middle of the night. Fortunately the nearby Novotel was able to put us up but I ended up materially out of pocket as we had to have two rooms being a family of five ( which is why I love Airbnb).
Unfortunately the hosts while apologetic blamed the cleaner and were reluctant to reimburse me. Initial refund was less than half of our two night stay. Managed to get this topped up to half the cost but there was no offer of further reimbursement because we stayed the second night. Not really fair given we were out of pocket through no fault of our own.
On the plus side the apartment is great. Clean, well equipped and in a great location.