Ross was very friendly and welcoming. The refrigerator in this unit was not working so he let us stay in the much larger cottage at no additional cost. The views of Mt Ruapehu are breathtaking especially at sunrise and sunset. The place was very clean but the towels and some of the furniture could be updated. The wifi would not stay up consistently. But, most streaming services were available on the tv. The price was right for a brief stay between Hamilton and Wellington.