Didn't end up staying here as the host had double booked. We weren't able to cancel on our end as Airbnb tells you not to cancel on the host's behalf if it's their issue. Asked her to cancel, she said 'all done' but no cancellation confirmation came through and the trip was still showing as check-in available. When I messaged to follow up there was no answer. No response when we requested money either so we had to contact Airbnb support to issue the refund instead. Zero communication once the booking had been 'cancelled' (which it hadn't...) . We have only just had confirmation from Airbnb 1 week after the trip ended that we'll be getting a full refund. So overall, not great.