Unfortunately, I cannot write a review on what to expect at this accommodation as we never ended up staying. We were a party of 4 adults who were due to come to Auckland for the Elton John concert which ended up being postphoned for a year due to Elton John being unwell. Our concert tickets and our flights with Air NZ were transferred to January 2021 with no issues. I contacted Vivien as soon as possible after the show was postphoned (the day before we were due to arrive) to request a transfer of our booking dates and very disappointingly, she replied that she was unwilling to do so, as she didn't have time to book out the apartment to anyone else. I was also very disappointed that there was no offer to refund at least the cleaning fee. We didn't stay, therefore, no cleaning was required!