Both Aimee and Danny were very kind and Danny wen't above and beyond showing us around the house and directing us to great restaurants. Excellent communication. We had a lovely time at the lake and took the kayaks out twice. Danny warned us not to leave the kayaks and gear out on the lawn overnight. That warning and the alarm system should have clued us in to the fact that the area isn't the safest. We didn't leave anything out in the yard overnight but one morning after kayaking, my husband left his down coat and outdoor clothes on the back picnic table in the back yard to dry and came out several hours later to find someone had entered the back yard from the shore and stollen them. We weren't expecting to have to worry about theft during the day that close to the house and were pretty bummed. Aimee and Danny were nice enough about it and offered us a just under half a day refund on our rental, which was gracious of them, and we appreciated that, but we felt pretty unsafe at the house afterwards. Rotorua in general seems to be a higher crime area than most of New Zealand, so I'd advise travelers to be exceedingly cautious about their possessions in this region. Great place to rent, just be extra careful about your belongings!