Rodger and Gloria house is amazing. The view is fantastic and the house is big but very cosy. The kids enjoyed the space so much and there are five bedrooms. Carmen is easy to communicate. She is also very flexible on our check in time. She even prepared a gift to welcome us and that made us feel so warm. When we needed some stuff, she will respond almost immediately and send them over. When we had some issue with the dryer, Carmen came over in 15mins and Gloria even called from US and step us through the operation of the dryer. It was also very thoughtful for Carmen to come and say goodbye to us personally when we were checking out. Location of this house is excellent. It's 5 to 10mins drive to major attractions, such as the Luge, Rainbow springs, city center and Te Puia. All of us loved this house so much. Will stay again when we are back in Rotorua. Highly recommended for your next stay.