This is a hostel. and as hostels go, this was the best of the three I stayed in this month. Ted responded to my emails in a timely manner, giving me the passwords I needed to get checked in. I got confused at one step of the check-in ( my fault; I'm in my 70s and get confused sometimes when doing something new) and there were clear instructions on how to reach Ted if any problem was encountered, so I followed the instructions, pushed the button indicated, and almost immediately a staff member showed up from one direction, and Ted showed up from a different direction. Ted stayed with me until he was sure I was clear on the rest. This was above and beyond. The room was large for a hostel. There were plenty of private shower cubicles and toilets. There was even a box of tissue in the room. I was very pleased with the overall accommodation. It's a very convenient location in Auckland CBD, right on a main avenue, so there is road noise, but that's to be expected. I was very pleased.