Michelle rocks! Our flight out of Auckland was delayed and we needed to find a place to get some rest before our transferred flight the next day. I contacted Michelle at 1:30 in the morning and she came straight back to me. There were other guests there but they were leaving at 8am, she cleaned it and we could come at 10. The place was beautifully presented and quiet so we could get some sleep and shower before the new flight that evening. She also dried and folded all our washing, fresh and ready to go. Thanks heaps Michelle!