Alan was very quick to respond to our booking and questions but unfortunately we didn't get to meet him and we had no communication with him before, during or after our stay. The caravan has really beautiful views of the mountains. The accommodation is basic but with a few upgrades and the addition of some small details could be well improved. During our stay over Christmas the neighbors were very noisy at night. The caravan is an easy drive or bus ride into Queenstown. The caravan itself was very clean.