We had no communication with Russell while we were there. Having a washer was good but there was no soap. The place was clean enough, but it definitely needs some updating, the yard area needs to be cleaned up and the patched together front door lock did not lock. Good thing we were in a safe area. The place was buggy due to gaps in the windows and door plus the bathroom window had been left open. The area is beautiful,Milford Sound and great hiking.