Location - amazing central
Location minutes walk without hills into town. Set back from the road it was also peaceful.
Contact - excellent contact and lyndal was really flexible with letting us check in early. We had a few problems with heating when we were there and we always received a quick response
Comfort - clean comfortable luxury apartment, comfy beds and bedding, nice premium toiletries. All practical things eg hairdryer in both bathrooms, ironing board, washer dryer meaning a great base for a few days
Parking - as per previous posts it's great to have parking but it is very tight. We only had a small car but you would struggle in a bigger vehicle. We also got blocked in on one occasion.
Downsides- we didn't like that the heating could not be controlled by us in the apartment. Was locked to change and was on a timer. We were cold at times and had to message to change (which was answered quickly).