There was a switch up in owners after I had reserved. But there was no problem with any communication with the new owner, Carolin. We loved the spaciousness of the place, even though the wind whistled and rattled a bit. It was great that there were oil heaters handy to take the chill off in the morning and evening. We enjoyed meeting a friendly cat on our last morning who was glad to bring a mouse gift to lay at our feet! We also enjoyed the close proximity to some nice walks near Lake Manapouri. Carolin, the washer was a great plus for us because we are on the road for business and squeezing some pleasure in between. We really needed to do wash!