Met Neerja by chance when they were about to head out and she was very pleasant. The accommodation was much better in person and a lot better than I expected. It was very clean and warm with a lot of thoughtful touches around the place. Had some complimentary breakfast stuff like bread, butter, jam, muesli, cereals, assorted fruits and there were also hot choco, sugar, tea and coffee sachets available. A bit crowded in the kitchen area but it was not a big deal for us. We had a great time in Gisborne and the East Cape!! Thank you for your hospitality!