Karen was incredibly accommodating and understanding when I had to reschedule my trip while I waited for my negative covid results to come back, she made a stressful time more manageable. Very pleasant communication too. I absolutely loved staying at HUGO, gorgeous spot with beautiful finishings and lovely eco friendly touches to top it all off. Enjoyed kayaking and swimming in the bay, lovely local bush walks and simply enjoying the beautiful setting and gorgeous bird song this place offers! Highly recommend this as a place, wish I stayed longer!!!