The welcome message at time of booking and the follow up emails re arrival arrangements, key, etc gave a warm welcoming feeling. Personal touches like milk, fruit, flowers on table etc all added to this. Having travelled from Ireland via Australia using hotels we were so appreciative of the home-from-home set up that Kate provided. The neighbourhood location was really fantastic, it had been mentioned in previous reviews and was a big plus for us. Charming quiet neighbourhood with plenty of pubs and restaurants, with a variety of menus, also possible to go to Ponsoby road by bus.