Reached out to the host many times. Even attempted txting and calling as I wanted to double check whether the room had a microwave (it was in the photo but not under the amenity list, so wanted to make sure). The communication was nonexistent, except one time when a so called facility manager knocked on my door and OPENED the door when I didn’t respond. Asked the host for an explanation for this. That was the only time the host got back to me apologising and offering a one day refund which I am still yet to receive. I even asked back when this will be actioned as I have been waiting for more than 2 weeks for this - once again no response.
The room was nowhere near clean. Had to wipe all the surfaces myself. Wish I can post photos to show how dirty the cloths became. Could’t even use the kettle as it had mould inside. Most shockingly found a USED CONDOM in the rubbish bin (also have a photo of this). Shockingly disgusting.