Tim and his wife were really thoughtful. Knowing that our flight to NZ was a very long one, they offered to come before check in time to accommodate us. Very warm welcome and warm place. Heating was already on when we arrived. Eggs, coffee and milk were provided. The place was very clean, plenty of room and comfortable. If you like company, the dog, Waffles and the cat, Cyclope are very friendly. We strongly recommend Hazel Tree!