Anne was very helpful from the begi till the end of our trip. Everything was as per picture & cleanliness was superb. Quiet neighbourhood. The bed was comfy. There are 4 of us & Anne made the effort to make sure we are comfortable during our stay. The kitchen wasn't that big but it is enough for us to prepare some slight breakfast in the morning. Overall our stay was good and we enjoyed it very much. Would recommend this place to anyone who is visiting Rotorua.