Annette was very responsive and answered all our questions we had throughout our stay.
The house is very well equipped for large groups, with lots of bedrooms, 2 central bathrooms, a separate downstairs with massive kitchen and lounge. There's no baby gate on the stairs which made it a bit tricky with the youngest in our party who has just learned to walk, but we managed by putting a mattress at the top of the stairs. Also there's a tennis court right behind the house so we were woken early one morning by tennis players, but apart from that the location is great - with a thermal park and aquatic centre just down the road.