Host was unresponsive, unhelpful, and dismissive when finally reached. Amenities were to include WiFi but did not work. Photos accurately depict location and home, but unfortunately our experience with Ewen was not as described by previous travelers. Called Ewen 3 times immediately upon arrival just after 5pm when my husband and I were both unable to access WiFi. We received no response from him. Unable to check in on app or message him due to no internet. Left for a few hours to Oamaru, and never heard back from him. Required WiFi for work, so ultimately we checked into a hotel for the night. Messaged him again once there to explain the situation and ask if we could receive a refund for the cleaning fee, since we had only been there for ~15 min, and didn’t receive a message back until the next afternoon when I had to re-message him to confirm he had received the original message. He responded stating no one has ever had difficulty with the WiFi, and that I did not cancel in time for him to allow anyone else to book it, so a refund would not be considered, paying no regard to my request only for the cleaning fee, nor apologizing for difficulty with the WiFi. My husband’s job involves tech support, and the insinuation that it was an error on our part was not appreciated. When I clarified regarding only asking for a cleaning fee, he did not respond, and I have not heard from him since. Will only book with super hosts from now on, of which Ewen is not.