After texting Steve through the AirBNB app 2 days prior to my arrival to ask if his rental was impacted by the cyclone, he never responded. On the day I arrived in Auckland, I texted in the app saying I was on my way. Not until I was a few miles away did he text me to say "Don't come, roads are blocked". I had to scramble to find another place to stay and pay an Uber driver for a wasted ride. I've asked Steve twice for a refund and still haven't gotten it.