Charlotte has been wonderfully accommodating from first communication through to the end of the stay. I actually booked my parents in, not myself, as they were coming for a visit and I don't have a guest room. She understood completely and did an excellent job responding to my questions and communicating with me to avoid any confusion for my folks. They have had nothing but lovely things to say about the place and Charlotte's hospitality. She has been available whenever needed, but given them space, privacy and consideration throughout. Thanks, Charlotte, for being so kind and welcoming!