Communication through the booking process was excellent & understanding as we had to make a few changes from our original booking. Check-in was a breeze & we really enjoyed the complimentary drinks & chocolates after a day of travelling. The accommodation was fantastic along with the facilities & spa pool. It was very handy that one of the better restaurants in Franz Josef was on-site so an easy stroll there & back. The complimentary breakfast was a real bonus as well. We absolutely loved it & would love to stay again!