We arrived to find the space was beautiful, clean and super modern. However the first night we had some trouble with the bed. At 3am without getting more than 2 hours of broken sleep, it was clear we could not sleep there for 3 nights and we expected to have to book somewhere else. Jae went above and beyond to fix the issues we had and we had a brand new bed by lunchtime. I can now vouch for the bed being super comfortable and the rest of the apartment was always impeccable. The customer service was amazing and it’s clear that Jae really cares about her guests experience. Highly recommend.