I’ve only had to do one negative review, so this is not done lightly. Up until our checkin date I was confident that the property and host would go smoothly. I was happy with the comms prior and had plenty of warning of needing bedding and towels. Host had mention sending an email previously but we didn’t receive it and I assumed it was much of the same info she had already told us. On arrival around 5.50pm for self check in, I tried to find the code for the key, no where to be found. All good I contact the host, no reply by 6pm a Airbnb message/private phone call with VM left and a text - still no reply. 2 little kids a car full to the rim with luggage and a 4 hour road trip behind us. I’m getting a bit anxious. Taupo is not somewhere u will easily find accommodation on New Years. 6.15 - more phone calls and no response we contact Airbnb, also couldn’t contact the host. She sent the code at midnight. We had found somewhere else at 5xcost. Next day host implied we had the code - BS!