No staff was on the reception when arrived so we rang the bell. We were not sure if the bell was working and there was a contact no. display so I called. The staff got grumpy on us and told us that we pressed the bell thrice and that we have to wait. We understand that he got annoyed but that was not the way to welcome the guests. I’m sure most of the guests are coming from a long drive so warm welcome would be nice. I suggest to put a sign to ring the bell “once” as guests can’t hear any sound so there’s no way to be sure that the bell is working and please do not leave your signage with your contact no. on it at the visible area if you don’t want to be contacted unnecessarily.
In addition, hot water was not working when we arrived. We told the staff and it was fixed when we came so thank you for that. Just hope next time you’ll include checking if hot and cold water is working when you are preparing the room.