We are incredibly disappointed with how this company handled our reservation.
Prior to check in we were given clear instructions for how to enter the property and as we have never had any issues before getting into an AirBnB property, we had no reservations about access.
However when we got to the house, admittedly late at night around 10pm to check in, we could not access the keys in the lock box. We tried everything, but it seemed like more than just a tricky box.
We called the host, sent messages, emailed, sent text messages all with no response. To this day, they’ve not responded to our messages. AirBNB support tried unsuccessfully to get hold of them to help us get in too.
We ended up being locked out and with no where to sleep that night. We have 3 small children and my blind father was also with us.
The next day we struggled getting hold of the host and when we eventually got through they admitted to changing the key lock code the previous night without letting us know.