Ngaire and Paul were great with communication. Although we had some troubles with the cleanliness in the house, they helped us out immediately and were very forthcoming with a solution that suited us well. The neighborhood is good, safe and quiet which was perfect for us. The townhouse is bigger than expected and comes with a mini-garden and seating area at the front door. The house was fully equipped which was good for cooking, relaxing and sleeping - comfortable beds! Unfortunately the laundry machine was a little too worse for wear to use it but a laundromat was right across the street (and it was cheap).