Dianne's house is a super clean home in a quiet residential area. Communication was great. We were able to stay only one night, so missed out meeting her (and Olly), but Dianne was always in contact to ensure everything went well. Location is just a few minutes from Gisborne Centre by car or taxi, or easily walkable (about 30 minutes) especially if you break up the time en route with a short visit through the Gisborne Botanic Garden.