Overall it was a nice warm, comfortable house, and we enjoyed our stay once the issues were sorted, but we had a few issues. They did allow us a late checkout which was appreciated.
On arriving there was no linen on the beds, they had mixed up the day we were staying. It was suggested that we could find the sheets and make them ourselves, instead of offering to come sort it out (which they did in the end). The TV setup is old so only the freeview or dvd can be plugged in at once and the previous guests had unplugged the freeview to watch a dvd. This meant a period of wasting my time trying to get the TV to work which I gave up on. The only light in one of the bedrooms was blown. The water tank is only 160L which is enough for 3-4 showers, which isn't ideal when 7 of you come home smelly from the mountain.