The staffs in this place basically never available. They're like always invisible. Honestly this is my worst experience. I just arrive in Tekapo for like a few days. When i tried to check in with the hotel, I texted them to help my with the suitcases because they are very heavy but no one was answering my text. Whenever i need help with anything, I can't find the staffs. The wifi is terrible. When i checked out, I called them before my check out time 3 hours to check if they can give me a drive to my new accommodation. They said yes, they said the housekeeper can gimme a ride. When the housekeeper came, I asked her if she can gimme a ride. She told me : No, I don't have time for this. Then I said : Well the manager told me you will gimme the lift. She told me : Well the manager isn't here is he. Then she told me to get out of the room so she can clean. My suitcases are pretty heavy. And my other stuffs too. Then kicked me out of the hallway and I had to stand in the thick snow for nearly one hour. Because the manager, once again told me that he could send someone to help me with the suitcases. Then the housekeeper yelled at me :" No one can help you." Then she put all the trash in my room next to me and she shoo me away like I'm a dog. She's the blonde, short one. Pretty rude. My suitcases were 40kg. She told me to carry them to my new accommodation which is 9 minutes walk, the road was slippery. After that I called the manager and he was like : welp, our staffs are busy so. So why did you keep telling me they can gimme a lift and help me with the suitcases from the beginning ? I had to called my friends and asked for help, I was so scared of being there. It was my first time being in snow and my toes were hurt af. It was my first time being in snow and my toes were hurt af. Terrible. Please I'm done with this place.