Giving a generous 4 stars because the room was as described (close to airport, clean, nice amenities) and we were picked up from airport (which we arranged before booking, and greatly appreciated.) The bad: communication from the beginning was bad. There was confusion on host’s part as to the date of our booking (I had to clarify several times through messages), we only interacted face-to-face with Geoff (Lorraine’s husband) who didn’t know details of our messages with Lorraine. For example, we were told we could use bikes for the day, and asked about them when we arrived in the evening. Geoff said we could discuss in the morning, but they were both gone in the morning. We got lost on the bikes and returned them later than we expected, and Geoff met us at the door and quite rudely told us that we had kept them out for too long, and to take our bags and go. We had arranged with them to drive us down the road to our next accommodations, but because Geoff was upset (the only unpleasant Kiwi we came across on our vacation), they did not take us and we lugged 150 pounds of luggage down the street. Keep in mind we arranged beforehand that we would leave our luggage there for the day and use the bikes, that we didn’t have data and would be unreachable, and were never told details about when to return them (and could have prevented getting lost and having a return time if they had been around to advise.) Not in the accommodating and neighborly spirit that we’ve found with all other AirBnBs.