Yes we were made to feel welcome thankyou. I dont know where the spa pool was that was in your picture on the website but the one made available to us was a small concrete pool in the ground which was not as appealing. Also we went to use it just before the cut off time at 8pm but it had already cooled right down and we changed our minds as we didnt feel it was warm enough. We had had alot of rain just before so that could have cooled it down but we were a bit disappointed with that.