there was a duplicate booking where the previous guest had extended an extra nite where MAC confirmed with them.
we reached on the evening after a long drive only to realise the previous guests were still there.
MAC was fast to respond using the app chat however the resolution was for us to find another place. luckily we managed to book a hotel last minute but at a higher price than budgeted.
it was disappointing as this was the last leg of our trip and to close off our holiday like this.