The owner did not respond to three separate communications from me. The first was a day before we were scheduled to check in and I sent a message via air b&b to which I never received a reply. When I arrived at the house and could not get the lock box open I messaged and called twice and left voice mails. I never received a call back or a reply to my message. It was late at night and there are no taxis in Picton after 11:00 p.m., and we had no where else we could go. After half an hour of trying to open the lock box we finally got it open. I would not stay here again and would not recommend it to anyone.