Exemplary: prompt and informative communication prior to check-in, throughout and after stay; generous check-in and check-out flexibility; personal welcome and local tips upon arrival; clean, amenity-rich, private and quiet lodging space (replete with all mod cons, all well-kept and clean, incl. washer & dryer — a godsend on the road); charming, safe and intimate neighborhood venues in very close proximity to the airport, a beautiful park space and the city zoo, the CBD, restaurants and ferries, et cetera. I really cannot rave more. If you'd prefer a penthouse room at the Hilton on the waterfront, by all means go for it. But if you want to feel 'at home' in a real neighborhood in Auckland, go here.