We found communication with Janet to be excellent. The apartment is ground floor level which means going down a few flights of stairs, but at that level there is direct access to the lakeside walkway/running/cycle track into the town centre. The apartment has a breath taking view. Initial check in was effortless as there is a lock box. The car park space for the unit is very handy. Although there was an issue with the shower during our stay, Janet was able to provide us with late check out which was much appreciated. Would highly recommend.