Although Sarah was not there in person, she was forthcoming and quick in her replies. Her flatmates (including the 4-legged one) were helpful and friendly.
We also appreciated that she was thoughtful to set aside space in the pantry and fridge for us to put our own stuff (we’ll remember that for next time). The rooms we were in were warm and cosy. We did not need the heater nor the electric blanket. A bonus was the heated bathroom/shower. It was also lovely to return after dinner to have the fireplace going.