Lorraine provided everything we needed for our stay, although we never had the opportunity to meet them - the listing was just as described. One of the most comfortable beds we've ever slept in our entire travels in New Zealand. The location is nearby to a few places to eat, also there is a Farmer's Market (Remarkables Market) on Saturdays just up the street. The bus stop down the road a bit will take you into main town Queenstown. Very comfortable room and spacious bathroom.