First time having a problem with a host/ place after using Air bnb for 3+ years.
There was no hot water after 5mins of shower (we haven’t even done the dishes). It was 0℃ at night, absolutely freezing.
There was a note in the bathroom and the house manual saying ‘consider about other guests when using water, spend no more than 5mins’, etc.
My friend strictly followed the rule and still there was no hot water after only 5mins. Only got icy cold water.
When I contacted the host Jill, she was not being helpful or even apologetic. She accused that this would only happen ‘if we have a excessive long shower/ bath’ and there were other families of 4 lived in this property before us without complaining about the water. (Who knows if they are simply too nice not to complain? And I bet Jill will just repeat that again in the response below - as that’s what she replied to me multiple times)
I don’t see this is helping anything or calming the guests who actually pay money for this place.
I have seen her responses to other negative reviews before - always with the unhelpful attitude. As an adult, I won’t lie about the water or spend time to make things up and complain during the vacation. I find her attitude unprofessional and unacceptable as a host.
Definitely won’t recommend to anyone unless they enjoy cold shower in winter. Very disappointed for paying $700+NZD for 2 nights with this service and quality of accommodation.