We were a last minute booking as unfortunately we had a flood at home and needed temporary accomodation. Dealing with William was really great, he was very quick to reply and helpful when it came to answering questions about the suitability of his home (we had my 87yr old grandmother with us so needed to make sure she would manage). While it was a little hard getting her into the property (we didn't realise the driveway was so narrow, nor the pathway that lead up to the back door for her wheelchair) but we managed! Really happy with our stay :)