Great stay. Communication was clear and responses quick. We visited mid winter and the house was lovely and toasty warm. The plunge pool was great for a morning soak (it is spa sized) and I thought the temperature was perfect. Others found it too hot but you can add cold water from the built in tap. It was so clean. It had all the appliances and utensils that we needed in the kitchen. The water pressure in the shower was magnificent. Location was great, Te Puia is less than a 5min drive away and you could easily walk to the nearest takeaway and dairy. NewWorld was also less than 5min away by car. In fact we had no trouble getting around Rotorua from the house. It ever took us more than 20min to get to where we needed to go. Would recommend to any family for a comfortable, convenient stay.