Nam Em was incredibly helpful and responsive. I never waited more than a few minutes for a response, and she was always there to answer a question and make sure we had everything we needed. The place was lovely, just as described with firm, comfortable beds and a well-set-up kitchen. The directions to enter and leave were very clear, and she even thought to leave a little gift for our kids as a welcome. The home is in easy walking distance of multiple takeaway places. The street it's on is a little busy, so you have to be cautious, but that also meant it was near a lot of amenities. We would absolutely stay here again, and we would definitely recommend Nam Em.