Katie was very good communicating but the standard of the apartment was very poor. The walls were very marked and carpets stained. Peeling paint on the bathroom ceiling in parts. A charger cords slipped behind the bedside table and when I moved it there was a build up of dust/dirt so obviously hadn't been cleaned well for a long time. We went to use the dryer and checked the filter prior to using. There was a large build up of dirt, sludge and hair in the filter which we had to clean. The grout in the bathroom floor was very grimy. When I stripped the linen before leaving, one of the bedroom pillows was stained and had no pillow cover under the pillow slip. The building, in general was positioned well, which we appreciated, however the lift was also grimy.
I have read previous replies from Katie regarding maintenance issues which we understand, it is the cleanliness that was the issue. It wasn't worth contacting Katie while there as the issues couldn't be rectified.