We absolutely loved our visit at the Rock Retreat and wish we could have stayed longer! Biddy and her family were great hosts, very quick to answer emails and very helpful with their recommendations (such as advising against using GPS and providing good directions). They were not on the property when we arrived but left a useful message for us and we were able to get set up no problem. The retreat is heated with a wood stove so you will need to light a fire. The views are indeed stunning! Biddy was very helpful with providing us with directions and tips about sights to see around Rotorua - we thoroughly enjoyed our extra walks to the caves and the falls. It was very rainy in the evenings but the rooms were toasty. The breakfast was lovely including tasty muesli and fresh coffee beans. Lastly it was great to stay at a facility that was entirely solar powered!