At first Margaret was absolutely lovely and inviting. (We never met, just via txt n email) The place we stayed in was well equipt and cosy in the main area. However the room itself was quite cold & felt a lil damp. It was the 1st time taking my 5year old Son to the snow with his uncle cousin and Dad. My son fell off the top bunk in his sleep and as he had stumbled up...he fell into the wall. Thankfully he was ok...however the wall wasn't. He had made a small hole in the wall somehow. I was completely honest and upfront with Margaret and said i am happy to pay for repairs. She said once she assesess the damage that coming week she would get back to me. The response was not what i expected! She texted me: Hi Adi The whole in the wall I've worked out has been made by the skis that were in the wardrobe of the unit you were in. They had been moved from the place where they have been for the last two years. The hole is a perfect imprint of the tip of the skis. So someone on your group knows what happened! A wee person maybe! We can fix the hole but are not very pleased. Also I have a duvet missing from that unit. No one has been here since you left and we were here a few days before you arrived and I prepared your unit. Any ideas? Margaret My reply: Hi Margaret my son never touched the skis. My partner actually pulled them out to have a look at them as i was unpacking the car he assumed that I had hired them for my son. Once I told him that wasnt the case he put them back obviously not in the exact place. As for the missing duvet i can assure you 100% we left the unit as we found it + the hole that was caused on accident by my son as i stated. I also said i was prepared to pay the repairs. The door was unlocked when we arrived and unlocked when we left. Also just a thing to note..the room itself felt quite cold & damp also the wall too. You may want to get a moisture reading done on that wall. I would recommend a good dehumidifier would work wonders. Also just to add im a tad upset & gobsmacked to be frank that you are insinuating that we took your duvet from the unit & have come to your own conclusions as to how the hole in the wall got there! I am a real estate agent and have no need for 2nd hand duvets and don't have the energy nor time to make up a story about how an accident happened!! I have told you the truth and if you wish to think it was caused by other means well thats your choice. I will await to...