The house has a great view and a convenient location to the town center in Queenstown. The two main bedrooms were spacious and the upstairs living and dining areas are very nice. However, we had a very troubling experience upon checking out - the management team didn't not mention a very strict checking out time of 10am. We looked for any comment regarding check out time in the latest communications email from Element, and found no mentioning on this topic. As normal hotel check out time is noon, we checked out at 1pm. The management tried to charge us a significant amount as penalty. This issue was thankfully resolved through a very efficient team at the Airbnb resolution center. The value of staying at this particular place completely went away in our view because of the unreasonable and dishonest practice of the property management immediately cashing out on guests and putting on a significant penalty for something they didn't even communicate sufficiently upfront. We will certainly NOT recommend it to other potential visitors as a result of this bad taste from the way we were treated.