While the bathrooms and kitchen were very clean, the carpets were covered in dog hair. The cleaner had vacuumed the main traffic areas such as hall and some of the lounge. We contacted the property manager who assured us the cleaner had returned to vacuum while we were out. Unfortunately there was no change. I had to vacuum the bedroom three times and around the bottom of the bed using the vacuum cleaner hose with no attachment to get the hair up. My partner vacuumed the lounge. The house smelt highly of diffuser perfume, presumably to hide the smell of dog. The bbq was filthy. The outdoor furniture was filthy and we cleaned it as best we could. We paid a premium price that did not match our experience.