Great stay, great value for money for our large group (our booking was for 3 adults & 3 kids) & the private spa was awesome! Re: communication, slight confusion as the manager had txt to confirm ETA, then I received a msg/email requesting the same information so it felt like I was communicating with 2 different people (when I raised this with the manager, we put the duplication/repetition down to timing). Thanks again for the great stay, we will be sure to book with the Arista the next time we visit Rotorua - cheers!