Arriving late evening we found, the kitchen floors to be sticky with drink stains, rubbish sediment in the bin, crumbs In the fridge, linen was not pressed and the toilet had fecal matter in the bottom of it. By the pool we found drink spillage on the deck, 3 empty boxes of rtd bottles and a dirty towel. The spa was not on, half full and had dirt residue.
After consultation with the manager we were offered apartment 2.
This had lipstick stained wine glasses in the dishwasher, tea stains on the lino, dust on the dining table, oil marks on the kitchen stove and the bench was sticky. The spa was quarter full, stale and had green slime on the seats.
A spa technician was sent out. This was of no use, the pool needed cleaned, re filled and chemically treated. The manager was great to deal with and had prompt communication. We were offered a late checkout and a small refund. We felt what had been advertised as luxury was NOT and the lack of cleaning was below commercial standards.