We were really disappointed with the communication and check in. We had to wait 1.5hrs until we could get in the house… with groceries in our car heating up. This was because bachcare had no check in information on the Airbnb app and nothing was emailed to us. We called bachcare to get the combination to unlock the keys and had no response to any phone calls or multiple messages. We had to phone air bnb who were luckily very helpful. The place was well equipped and nice but we feel very let down as there has still been no contact or apology.