This was the WORSE experience I’ve ever had. To begin with, communication was POOR. I had to ring and chase up check in information as only address was provided. I was not given check in info until 1 hour before check in time. The worse even happened when we arrived. We realised how UNHYGIENIC AND DISGUSTING the property was.
There were only 3 towels provided when there were 6 guests,
There were not enough pillow covers
There were not enough top and bottom sheets,
The bins were not cleared out from previous guests,
The dishwasher still had dishes from previous guests,
We were left with an empty bottle of dish washing liquid,
There were no toilet paper rolls, only one per bathroom.
It was impossible to stay.
I rang them to fix the issue and they did not as no one was able to drop of sheets, we had to sleep 2 nights in that condition, which was highly unacceptable due. If we had a choice, we would’ve left and not completed our stay. Now we are chasing up for a refund (more than just cleaning fee refund) which is proving to be difficult, as they are not giving me a time frame on when they will be able to help, and what they are able to compensate.