Flat is below main house and is a reasonable space for a family. We did not hear any noise from above, although I think they weren't home. Backyard is amazing with a great play area for kids, unfortunately it rained all weekend for us. Space is clean and tidy, basic accommodation. Heating is by two oil column heaters that were very efficient (we only used one on low). Kitchen was well supplied with salt, pepper sugar, coffee, tea and all you need to cook. Shower is low pressure and a bit sad. Really good and useful tips on things to do and see in Rotorua. Excellent location close to town redwoods and lakes. We would be happy to stay again.