Andy and Chloe were quick to respond and excellent communicators. Their house in Rotorua was as described, spacious. The kitchen was well equipped. The location is excellent, near the Redwoods with a superette super close and perfect for buying breakfast foods. On a cold winter night it was warm enough and all the beds are fitted with electric blankets. This is a great base for exploring the area, excellent for a large, casual family to relax in. Excellent internet also.