Becki did handle really well till we checked in. Airbnb also sends the message, saying Becki is a good communicator. We believe it. We haven't got internet access, I emailed her no reply till I check out. I gave her a call on her cell number and left a voice message. no response for that at all. She emailed me to check out guidelines on the 10/09 early morning two times.
My understanding is she's a good communicator for checking in and out and communicating with us. She does not worry about guest satisfaction only worries about the looking after facility at her convenience.
I have been using the Airbnb facility most often, this is the only time I have faced a difficult situation.