Staying in Hanmer for a wedding we arrived a day late from Nelson due to the Lewis pass being closed. Charlotte was very lovely and offered us to stay an extra night or to come back another time to make sure we got the two nights we had paid for. We took advantage of this and did stay another night. It was freezing in Hanmer but the heat pump did a great job of heating the house. We enjoyed the quality furnishings and had a lovely relaxing time here.