We absolutely enjoyed our stay at this house. Amenities are high end and the kitchen was very well equipped. The views were breathtaking and the house is very well heated. The other great thing is the lift that you can pop your luggage in and the house is accessible directly from the garage so no getting cold or wet plus there's great storage for ski gear and a drying cupboard. We didn't use the media room but it looked great and we would have used it if there were more of us staying at the house. The washing machine and dryer were good quality too. I loved the amenities supplied (soap, shampoo, conditioner) and the lovely touches - bottle of wine and some milk. It was very easy to communicate with Relax It's Done and they were always so quick to respond. The guest book was also very detailed which we appreciated and it made it very easy for us to settle in and plan our time there. It's also a quick ~10 min walk into town downhill and approx a $10 cab ride back up the hill. Queenstown Hill is my choice of destination due to the lake views and I much prefer staying here over being right in town. We also really appreciated the late check out as we had a late afternoon flight. We will definitely be back at Papillon Luxury Villas as soon as we can.