Recently spent the weekend here and although I didn't meet Alex (and had no need to contact her) I felt completely comfortable with the check in process and contact points for if we did need anything. The place was in a fabulous location, opposite Sanctuary (great place for a massage) and in a short walk from the pubs, spa, walks... everything! As it rained all weekend and we have a 5 1/2 month year old we got to make use of the fire which was perfect. The paper, kindling and logs were all ready to go and heated up the place wonderfully.
Would definitely stay here again and recommend to others!!