Tracy was very responsive. She left a binder full of tips about local places to eat which I thought was super thoughtful. I loved how bright and warm the place was, and it was decorated very prettily. There is a washer and dryer and a clothesline in the back where we could dry some of our clothes. The car park space wasn't super big though, so I would probably recommend a smaller car to park for this place. Also this is in walking distance to Weta Studio!