We loved the place to bits. Upon arrival, we met Nigel (co-owner) who gave us a tour around, explaining how things worked in the house. He couldn't have been more helpful and friendlier during our stay. As for the house itself which obviously appeared brand-spanking new, the building was beautifully designed and tastefully furnished. My wife was sold as soon as she laid eyes on the kitchen furnishings and the utensils/appliances provided. The lake/mountain view from the balcony was insanely pretty. The heater worked fine. Laundry room was fantastic. All in all, a wonderful stay. If I had to be nitpicky, I might say I wish there was at least one hand-held shower head in one of the bathrooms, which would have been handy when it comes to young children, whom God knows need more targeted washings :). But hey, I wouldn't think twice about staying here again the next time we visit Queenstown.