The property itself is lovely and was great for our group. The table tennis was very fun and a great activity for everyone. The hot tub is very shallow though and at its deepest only went up to about my knees, which was unexpected. The owners ask you to replace everything you use (like coffee), which was a surprise also since these amenities are usually complimentary. They also make you take all of your rubbish with you and didn’t have recycling options. We ran out of hot water on the last day. There was wifi but they don’t give you the password for it (although wifi isn’t included in the listing). Bachcare are not the most hospitable to correspond with. When I contacted them in advance with my concerns about COVID they were unhelpful. No one messaged arrival instructions, I had to get in touch with the hosts four days before arriving. The hosts “checked up” on us during our holiday by dropping by the property, which also has never happened to me at an Airbnb before. It was as though they were taking a good nosy at our group to judge if we would be troublesome. If I were to rate the property by itself it would be five stars. But the overall experience really detracted from it.