My husband and I enjoyed Charleen's hotel apartment for many reasons; the location - right across from the Sky Tower and 2 blocks from the wharf, the hotel amenities in the roof pool and hot tub we used regularly, the apartment itself had a working thermostat and bath tub, and lastly, Charleen's hospitality; she responds in a timely manner, is detailed in instructions and left complimentary snacks in the room for us, along with tourist info. We will be visiting NZ again and hope to rent Charleen's place when we do.