Grace’s apartment is in an excellent location opposite Old Bank Arcade. Grace was easy to communicate with and responsive. The linen and towels were clean and the beds were comfortable, and size of the apartment was great and could easily accommodate a family or three couples. We did feel the value wasn’t there for the near $900 a night price we paid - for example the ensuite toilet was broken on arrival and would not flush, and the kitchen sink would not drain at all to a satisfactory level. I believe it would have been hard to not know there were these issues when cleaning the apartment prior to our arrival. Grace did organise a plumber and they resolved the issues by removing the insinkerator entirely - which did smell quite bad during the process and fixing the toilet. I think the apartment could really benefit from air conditioning as it is very very hot, despite fans being provided. I think if air conditioning was installed it would really improve the space.