Ray seems like a nice guy and did refund the rest of the days, but I'll have to relocate due to cleanliness and mechanical issue. The room which is located in the hotel is in poor condition. First, expect to carry your luggages up a tight staircase. When I enter the room, I was greeted by flies as well as spiders at almost every corner of the room and bathroom. I understand I'm in New Zealand but I wasn't expecting a close counter wild life experience in the room. The surface of all the tables are peeled and stained. It's summer time when I visited and the air conditioner isn't operating properly. I could hear dripping sounds coming from it all night, and it's not even cooling. I was charged a cleaning fee as well when the room WASN'T CLEAN. Overall, just book through the hotel, as you will get a better deal, amenities and service.