Val was really communicative and helpful - providing us with loads of local tips ahead of our arrival. When we got there the place was exactly as described, great place in a great location, and with a beautiful view of the lake from the balcony. What made it was the little touches - complimentary bottle of red wine and chocolates, heating turned on so the place was warm when we arrived, beds made, towels provided, etc.
Pretty hard to offer any constructive criticism as everything was pretty much perfect and as described - would definitely stay there again!