We want our money fully refunded due to unhealthy/unhygienic place, unfair behaviour of host and misleading information in the description of the listing. We were busy to put our review but quite disappointed that host is requesting money to clean the rusty, damaged utensils that were left dirty before we checked in. 1. The house was overall dirty we didn’t get time to message host because we had no time due to cancellation of flight and other appointments in Queenstown but the Utensils were quite rusty not safe to use for cooking. It was quite disappointing that kitchen drawers had died spiders in them. We had to spend a good amount of time scrubbing the utensils when we were there to relax and ended up going out late in the night looking for food. 2. 2 days we spent restless nights killing the spiders in the bedroom, living area which should be really embarrassing for the host. 3. No rubbish bags in the house available for us to at least do the cleaning, no paper towel no kitchen cleaning cloth. 4. The host must not provide misleading information in the description of the listing. First the check in time in the listing was 12pm, however after the payment, the host messaged saying we can’t checkin before 4pm, but agreed after a good conversation. The listing included amenities such as washing machine, and basic cooking utilities but there was no washing machine, no basic cooking utilities such as oil, paper towel, kitchen cleaning cloth etc nothing, no batteries in the tv remotes. 5. The host should be a bit humble as my husband was using crutches due to fractured foot and we had to leave the shopping trolley at the bottom of the stairs, even after explaining the reason that we couldn’t carry heavy grocery due to my husband using crutches, he was quite rude as we couldn’t see his messages on air bnb due to being outside. I understand the host didnt want us to leave the trolley on the backside of his motel which was a lot dirty but atleast he should have used etiquettes to talk to a lady who was apologising already.