Rob was good with communicating through the booking process and answered all my questions but we had to cancel our trip due to the huge storm that hit Coromandel in Jan 23’ so never stayed.
Even though we pleaded our case with Rob and there was a civil defence warning telling people to leave the coromandel Rob only wanted to give a partial refund to cancel the trip which meant loosing over $1000 for the 2 day trip we had to cancel.
Air BnB reviewed the case and gave us a full refund because of all the news reports about road slips and flooding and the civil defence warning in the coromandel so we were lucky but i thought it was poor of Rob to try retain 50% and for that reason i wouldn’t book again.