Check their communication with you. They use an email system that only allows them to sent texts of 160 characters, so we only got partial info, and as they weren't there when we arrived 6pm AND 8.30pm, we were forced to go elsewhere. (a crappy back-packers). As I was traveling with my sister, they wanted to sting me for another $30 for another mattress. Not happy. I have texted them all the above info which they haven't bothered replying to. They are unprofessional, unapologetic and quite frankly, greedy.