We didn't meet Nicola, but she was very communicative and helpful. She left us a key and we were able to let ourselves in late after seeing my brother in Auckland. The bed and bedding were comfortable and soft, and the area is quiet. There's lots of art and books in the house, but we didn't spend much time inside. I can't speak for the kitchen or living room, but the shared bathroom we had access to was quite dirty and dusty. The sink and bath needed a good clean, and the bin was full to the brim with various bathroom rubbish. If cleanliness is important to you, this might be an issue.