I highly recommend this place. I had a gread experience with Navneet. I lost my phone that day on my way to the Waitomo Cave and found my backpack got locked up in the intercity sky bus station when I returned to Auckland city. Luckily I remembered the hotel's address. I went check-in around 8pm, only with my identity and 50 NZD in my pocket. After having explained my situation, the VERY KIND AND CARING receptionist Karan helped my check-in, let me use their phone, and offered me some free food for dinner and breakfast next day, and gave me a morning call at 7am so I could go the pick up my backpack as soon as the station opens. I only stayed there for a night and flew down to Queenstown next day. When checking out, I tried to leave some humble tips for his help, but he rejected it and instead he gave me his personal number in case i need some local help while i travelled alone in NZ.