We received a check in details for this unit from book tekapo team. While we prepare to cook at the unit, we contacted the agent due to we can’t find the HOB connection.
The agent came over and let us know the unit not available to stay and request us to move to another unit.
We forced to move all our baggage and belongings to new unit.
The new unit is good, clean and with good lake tekapo view. However, the whole house’s home heater not ready to use. The room was so cold and the customer service also slow response.
Hope they can improve their customer service to avoid any unnecessary hassle.
Thank you.