Rebecca was friendly and very clear and prompt in communicating beforehand, and let me drop my bag early. I was there for three days but we hardly saw each other which was fine.
Location was ideal for anyone who likes walking, but also for those who don't as there are buses heading in all directions. On foot it's about 1.5 km and 20-30 minutes to Aotea Square and a similar distance for Newtown or Ponsonby Road, with K Road about half that.
Very good value for money.