If you want to stay in a untidy apartment that has not been cleaned with the worst host to deal with then this is your apartment to stay in. Arrived from a long drive from Mount Cook with a load of cold food as we decided to stay in this apartment due to there being a kitchen so could cook our own meals but when we opened the fridge to put our cold food in the fridge door wasn’t even shut as there was so much build up on the freezer part that the door wouldn’t close and the fridge was warm. This was obviously like it for a long time with the amount of ice built up in it. Got in touch with Ray to tell him about the issue straight away and he took 1.5hrs to get back to us and didn’t even give us a solution so after 30 more mins of trying to get in touch with him he finally rang and said our only options were to chisel the ice off ourselves or wait for him to do it which would be another 1.5hrs until he could get there. By this time all our cold food had gone off so we had to throw it all away. We decided to chisel it off ourselves as we didn’t want to wait another 1.5hrs for him so after a long car ride we had to chisel the fridge and clean up all the mess. Then went to the bedroom for a lie down and got straight back up as the pillows stunk so bad along with the couch in the apartment. You can tell the couch and the carpet haven’t been cleaned for months. We messaged Ray and said we are not going to continue staying here due to the place not being cleaned properly as my partner has a serious health condition and cannot risk staying somewhere that hasn’t been cleaned and you can tell the place wasn’t cleaned before we came as the cleaner would of noticed the fridge. All Ray answered was sorry for that I will shout you both a coffee. We said $10 worth of coffee is not good enough for the amount of food we wasted along with the place not being up to the standard of cleanliness that is promised. We ended up staying at the QT for the same price and it was immaculate. After going back and forth with Ray and him refusing us a refund Airbnb understood that Ray did not have the apartment up to standard and had not cleaned it so they had to take the hit and refund us the money out of their pocket while Ray refused to refund us due to his no refund policy even though the only reason we didn’t stay is due to it not being cleaned. The other thing is it’s advertised that there is a washing machine and a dryer in the apartment which is not true , it is just in the whole building complex shared with everyone else who stays at the Peppers. My partner and I have stayed at many apartments/ hotels and never ever had an experience like this with a host and with a place being so dirty. Do not waste your money on this place as you will be very disappointed with a rude host and a un cleaned apartment!!