The house is perfect with perfect hosts. The response time is very reasonable. Whenever we had any doubts and questions, they helped us and guided us well. The check in was smooth and the house was sparkling clean. They provided all the kitchen as well as other utilities in more than sufficient quantity. The house has all the required amenities. The house also offers a good backyard space and a good parking area. If you are travelling with kids then this place is even more perfect! All together you should consider this house if looking to stay in Rotorua without thinking twice!