Julie and Charles were very friendly and welcoming. The entire place went beyond our expectation - clean, beautifully decorated, thoughtful with little touches (very detailed guidebook prepared by them, even make up remover wipes were provided). Thoroughly enjoyed our stay after Tongariro hike, spent our night watching Neon on the smart TV in our room. Love the tranquility and the lake view too! Just as comfortable as a hotel - with a much nicer view! Definitely on top of the best Bnb lists we have stayed!