This felt like home. Beautiful view of the lake, which is only steps from the back door. Great shower nice and hot with detachable shower head. Comfortable beds, towels and plenty of bedding provided. Danna was welcoming but did not get much specific direction except close the windows at night because of gnats. It was a bit warm that way but it should rarely be an issue as it was dead of summer. Was about 10 -15 minutes from the adventure stuff in Rotorua. No real check in or out process specified just sent a message for both.