Hal will really go above and beyond to make sure you have a good stay at her apartment! Our flight got in very early and she was able to meet us at the apartment at 6:30 so that we could drop off our bags and rest (no one had booked the night before us so this was possible). Hal met us personally and gave us many recommendations of places to go see while in town. She was easy to get a hold of with any questions we had as well. The apartment was stocked with anything we might need from toilet paper to breakfast foods to an umbrella (which was handy one day)! The loft bed was very neat, but would be difficult for people with mobility issues. Would not hesitate to stay again!