Nicola was friendly and responded quickly. Her home was clean and comfortable. We had access to our room with bathroom and the outdoor balcony. The view is beautiful, the shower had great water pressure, and our room had a small fridge and a tea kettle. She also came in daily to replace the mugs and silverware with clean ones. She provided a heating blanket, an extra blanket, and an extra heater. The walk to DT Queenstown was only 40 minutes. We walked it every day.