The grounds were absolutely stunning.
With regard to the Glamping service, I would advise against this if you have any respiratory triggers/illness as the room was extremely cold (no heat source), damp and mouldy. There was also an overwhelming smell of mould on entrance to the room. Bedding was damp. To be expected if camping but not glamping.
The single bed was of very poor quality ie dated wooden foldaway. It broke when a guest simply sat on it. Host wanted a brand new bed. All attempts to meet a compromise were declined in lieu of brand new replacement costs.
Genuinely tried to engage and suggested host call to discuss, she refused on the basis she was “mad” and “livid”. In our view this is a complete emotional overreaction and not helpful with getting a resolution. Have offered fair compensation which she has declined.
Once declined the host made new complaints, alleging the room was “left in a state” and that we had tried to sneak a guest in.
To be fair, we did have an extra guest arrive late the night we checked in. This was relayed at the first opportunity when we saw the host at breakfast the next morning. This guest slept on the floor on her own camping mattress. An additional surcharge for the extra guest was requested by the host and paid in full immediately. No bed or linen were offered.
Fortunately, as a regular user of Airb&b we have made it a habit to make a recording before leaving to ensure honesty and transparency is upheld.
We are happy to forward photos of communication, bed and video footage of the room to Air B+B.
Had hoped to leave a raving review, but sadly, would not recommend. What should have been a lovely weekend has been ruined by an overzealous, difficult and greedy host. This would be our first negative experience, very disappointed.
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