Right from the start Joan was very welcoming and accommodating. Although we didn't meet Joan in person, she came across very friendly. It was such a lovely surprise to see Joan had left some baked goods, chocolates and lovely note. The house itself was immaculate and cleaned to a very high standard. It was the perfect house to have a night away with girlfriends. It was lovely and warm and we didn't need any heating on. You couldn't ask for a better house, location and host. Will be recommending to others. Thanks Joan