My very first horrible experience with airbnb.
- leaking toilet (which the host asked us to fix and the leak we had to mop!)
- some things (that we really needed) on the listing were either missing or not suitable for use. For example the baby cot had about a dozen bugs and stains on them. Host tried to get us to use a replacement mattress for the baby but was too small for the cot and was asked to “fill the gap” with a pillow.
The host promised delivery of replacement the next day but never got an update for the whole next day.
We went through air cover and got $300 refund (cleaning fee).
Worst of all, false accusations from the host after check out that we’ve stolen their blanket, tv remote control (haha why would we take their tv remote control?!!!), and a towel and asked to pay back $280.
Lucky we took evidence by taking photos upon checkout.
Amidst all this we never got one single apology.
I do NOT recommend this airbnb if you want to have a nice time during your holiday.