Craig was very helpful and provided us with heaps of valuable local information (such as on places to eat, how to get to town, etc.) prior to us arriving. Amazing views from the balcony both outside the unit and off the main house. Towels, shampoo, conditioner and body wash were provided, as well as kitchenette and basic dining utensils. The unit was very warm, but on nights that were cold/rainy, there were two (very warm!) blankets that could be added to the bed. Heater was also available. Last but most certainly not least, this airbnb is SO close to the city centre - a short downhill/flat walk with stunning views. Also a doable walk back - it's all uphill but good exercise and can use the views as a good excuse to take a break. We saved so much money by not using ubers/taxis to get to and from town - only really had to pay for them on our way to/from the airport. Overall made our trip to Queenstown a very great experience - would definitely want to stay here again when we come back!