The house wasn't the cleanest, when we arrived. There was hair in multiple areas and there was an ant issue in the kitchen. The host was great at communication and had the cleaners come back to clean. They were also nice enough to give us a partial refund for our stay. The ants came back the next day, but that was expected since it seemed like it was a bigger issue than just cleaning them. The host said they would contact pest control when we checked out. We also locked the keys inside the house one of the days and the host was able to send someone to open the door for us within 1.5 hours. Quick communication!