Traumatically horrible experience dealing first with Simon (property manager) and later, days after checkout, Jo (property owner). To give some background, the pool was in a horrendously disgusting state. When I asked Simon about how I can help to clean it up a bit, he then tells me it is closed. He then made up conversation that did not happen and was unbelievably dishonest. Due to his terrible attitude, I pointed out that this would thus be false advertising if he repeatly refuses to clean the pool. Airbnb had to step in and give me aircover refund due to false advertising in the end, but interactions with Simon and not having the pool to use, completely ruined my trip. Still to this day there is no apology from Simon regarding the above. Days after check out, Jo calls my personal mobile to leave an angry and accusatory voice message and asks me to call her back. After the interaction I had with Simon previously and afraid of what they may make up, I asked for all conversation to go through airbnb app. She then makes random accusations which were completely unjustified and not followed up. I have screenshots of everything and photos/videos which I have had to keep record of, due to the complete and utter fraudulent actions the hosts undertook. These can be made available should they deny, or conjure up new lies.