Owner had laid rat poison & we found 2 dead mice (one stuck in the back of the fridge) that had the entire house smelling revolting. So gross in the kitchen when trying to prep food and eat meals :-( Totally ruined our stay & we were out of the house as much as possible to avoid the stench. Use traps so they can be cleaned out regularly. The ensuite bathroom door also broke & locked from the inside. The Property Manager was great/ prompt to help us get it out once we'd found the rodent issue. Also arranged for a small discount (which didn't quite cover the cleaning cost - $270 of a $1200 2-night stay. Continue to avoid Bachcare properties - they've not yet sorted themselves out. Over 20 different attempts/ methods to contact Bachcare prior to my stay, with no response. The property manager in-region (Ohakune) was fantastic, however overall holiday accommodation management from Bachcare was an epic fail!!! Will not book via Bachcare again.
We had stayed at this property before & other than the comms/ mice, it is a great, roomy spot - ideal for families.