After the original booking, we messaged Mary and asked if we could change the date--to which she agreed but didn't update her AirBnb calendar. Our guests (who we booked on behalf of) surprised the host, Mary, when they called to say they were on the way. In retrospect, we should have cancelled and rebooked on AirBnb, but we just took our messages with Mary on good faith that the date had been changed, and she also gave us no indication that we needed to rebook. Mary made every effort to accommodate our guests despite the full house, and had a meal prepared for them, but our guests did not feel comfortable being "intruders" to a large group reunion also taking place at the house. Because the room Mary offered our guest was not the agreed upon room (2 singles instead of a queen), she did offer to displace other guests out of their room to accommodate them. Since they felt uncomfortable moving others out of a room, they declined. Again, Mary took measures to make them feel welcome, but our guests decided to stay at a motel in nearby Geraldine instead. She was very helpful giving directions for their onward journey.

We hoped to recoup some of the costs of the airbnb booking, since they didn't stay at Mary's, but she was unwilling to agree to this request. We got no refund from her despite her mistake.