We didn’t actually get to stay at this home as there was renovations to be finalised, Carla and Jade let us know the day before that the property was not ready and offered us two alternatives, one which we accepted however after our first night stay was not suitable for us. Carla and Jade were good with communication and also agreed to refund us the remaining night that we didn’t stay. Great communication when we identified that the second property wasn’t suitable and very responsive