Susan was welcoming, friendly and easy to communicate with. We appreciated the extra little touches of fresh eggs and flowers on arrival. From the moment we stepped foot on Waiheke, we modified our pace and felt completely relaxed, and Susan's rustic, full-of-charm and character accommodation lent itself so well to this. We enjoyed the company of their two gorgeous little children, and both Fergus, the dog, and Sam, the cat. What a lovely environment Susan and Jerome have created for their family.