Bill is a friendly and responsive host. The airbnb is in a great location with restaurants, supermarket and shopping all within walking distance. Ponsonby can be quite a busy and noisy area in the evening with the bars and nightlife so we were a little apprehensive about the level of noise we might have to deal with from the surrounding roads but it was surprisingly quite on Friday and Saturday night with minimal disturbance from the street. The only let down for us was that the key wasn’t left in the lockbox so when we arrived at 3:30pm we couldn’t get in which was disappointing after a 4 hour car ride with a 1 & 3 year old. However I phoned Bill and he dropped the key off within 10minutes while we went to the supermarket. We had to buy our own washing machine powder which was no problem but we are used to this being supplied by the host. The sofa and chair could do with a clean as there is staining on these. Overall we feel that the apartment is good value for money.