Vicki was wondeful and accomodating. Though my partner and I didn't get to spend much time in her company, she was warm and friendly making it easy to settle into the flat beneath her home. The flat was absolutely divine, catering to our needs perfectly. Private access, modern necessities and a super comfortable bed! Definitely will be seeking out this gem again for future stays in Taupo. Thankyou for having us once again. With warm and kind regards, Luke and Levana.