We didn't get to meet Rena when checking in however she arranged for someone to receive us when we arrived. The house is located on top of a hill, secluded from all other houses in the area. The road up is a bit bumpy and unpaved but the view that greeted us when on top was just amazing. The house is clean and modern and there were friendly sheep roaming around - they were so cute! Would definitely recommend guests to stay at Rena's place whenever they visit Rotorua.