Very dissatisfied and disappointed by how dishonest these hosts are, due to covid 19 me and my partner could no longer stay at the accomodation, before canceling the 2 nights at the apartment a couple nights prior to our stay I contacted the host asking if I was able to get a full refund (if we could not get a refund we would have just stayed there) in which they replied "yes of course" I then requested a cancellation on my booking with them and it came back 'denied'. When i asked the hosts about this they said I should be entitled to a full refund and they dont understand why Air BnB denied it and that it was out of their hands, they then told me to contact Air Bnb , which I did explaining the circumstances, however Air bnb replied saying that it is the hosts that denied my refund. Not only are these hosts unloyal they took my full $288 dollars for 2 nights and did not even refund me the service fee. I am utterly disgusted and would not recommend or trust these hosts.