We had booked Nancy's place for a short holiday in Rotorua - we were hoping to book a house with 4 bedroom, due to having 3 young children. The location of the property was excellent, being central and close to shopping centre. Communication from host pre-arrival was also great - with easy self check-in process via lock-box.
However, soon after check-in, we had noticed some issues with the carpet in one of the bedrooms. We had immediately contacted the host, whom had promptly come over to check - unfortunately the situation was proven too major to solve quickly. The host had offered refunding the cost of booking. It was somewhat stressful to find an alternative accommodation with 3 young children, especially during school holiday! Fortunately, after few hours of searching around in town, we had managed to secure another accommodation elsewhere in Rotorua.
We hope the issues with Nancy's place would be remedied soon - so she could continue provide the excellent touch that she had previously known to offer. Her communication has been excellent throughout.