Very unhappy as we were sent the wrong email with a code but it did not open the lockbox for the key. After calling twice to be put on hold for over half an hour, someone gave us the code. I had checked to confirm it was on the bottom floor with no stairs as my partner is mobility impaired however there are 4 large stairs to the property. After finally getting in and staying 1 of our 2 nights, Bachcare cancelled our reservation whilst we were out sightseeing and refunded our money. I advised that we were staying there and it wasn't cancelled so they demanded the money back. The place itself had a beautiful view and was a good layout that had everything you needed. There are people upstairs, so be prepared to hear footsteps through the roof. The carpar is also a bit difficult to get into and almost impossible if people upstairs have their car out. I travel a lot and management of this property is extremely poor whilst the property itself is quite good.