It was our first time to use air b n b and to be honest I am a little bit cautious about our safety but staying at Susan’s place put my mind at ease. It was safe and secured place.We stayed in Susan’s place for 8 days and I couldn’t even more happier. Her house is very welcoming and we felt at home straight away. Susan’s place is excellent as we were very close to all the activities, almost 5 minutes to OGo, Skyline and 15 minute to main town of Rotorua. Amenities are pretty good, plenty of cutleries and cooking utensils and even a rice cooker is a bonus. The house is very well presented. On the second floor where my daughter stayed, she had the best room as it is overlooking the lake and mountain.The beds were a little bit harder for but in saying that I used a very plush bed at home. Susan is very accommodating , she lend us her Kayak and even dried our clothes for us( she didn’t need to but done it out of her goodness). Overall we really enjoyed staying at her place and will be happy to go back again.