A comfortable, well-located and secure place for a week's lodging. We were in Palmy for a week visiting colleagues at Massey University. My colleague and I found this place a good place to relax and rest when not out and about. The bedrooms were clean and comfortable. The heat pump worked fine to keep the apartment warm. The kitchen was clean and had enough equipment to make basic meals. The bathroom was fresh, and after some practice, we were able to work out how to get the shower a good temperature.. It was easy to walk from the apartment into the centre of town, as well as down to the river and Esplanade. The two negatives are 1) the apartment is in quite worn-down building, and the walls are thin, so we could hear the neighbours plenty 2) the apartment doesn't have a washing machine, though I understand Anna is going to fix this asap. Communication with Anna was quick and easy.