During our stay in August there was commercial construction going on in the motel next door. Be aware it’s that close you can hit the scaffolding when you open one of the double bedroom windows. Fine during the weekend but extremely intrusive and constant during the week. Started up at about 7:30. It won’t be a problem for you if you plan to go out early and come back late or if in general you’re not bothered by constant hammering and other construction noise. One of the guests in my booking is a retired builder and in his opinion thinks that this phase of construction will go on for approximately another 2-3 months.
Had a phone call with Jared (host) to let him know the noise was a problem for us. His reaction came across very rude and uncaring; The way I was treated I felt like I was considered an annoying tenant for a rental property.
We had stayed two nights, Saturday and Sunday, and with two nights stay left, Monday and Tuesday, we were then given two options. A discount of $100 per remaining night, or a full refund for our remaining two nights, as well as $50 per night refund for our first two nights stay as a ‘token of acknowledgement’ for our inconvenience. I asked for this to be $100 fee per night stayed, which I felt was fair considering the huge inconvenience we incurred having to change our sight seeing plans to check out and check in somewhere else, plus needing to repay a new cleaning fee for an additional Air BnB stay we did not count on. When the property manager Rachelle came back to me, she told me Jared had revoked the offer of a $50 fee for the first two nights and was only offering a refund for the remaining nights.
In my opinion I don’t think they expected us to pull out of the booking but there was no way we were going to stay there two more nights considering the noise. So the fact that they offered a token of acknowledgement and then revoked that offer says a lot about how we were treated as guests and determinant of the type of businesspeople they are.
The way the matter was handled made me feel like I was nothing more than a dollar amount on a spreadsheet. I’ve stayed in 30+ Air BnB’s across NZ, Australia and all over the world and never have I had such a bad experience as I did with Jared/Trust Property Management.
To add to this, the level of cleanliness was not satisfactory. Amenities such as shampoo, paper towel and coffee were nearly empty. The couch had stains and was sticky. For the price point of this listing, I would expect a much higher standard.
I’d much prefer to book Air BnB’s that are managed by individuals who have much better care for their property, respect for guests and an eye for detail within the home itself.
My guests and I arranged another Air BnB for the remainder of our trip to Wellington and had a much more positive (and quiet) experience.
My guests and I will be steering clear of any properties managed by Jared & Trust Property Management in the future.