This is one of the best Air BnB's I've had the pleasure of staying in. Ed and Nicci were very communicative and the check in process was easy with really clear instructions sent ahead of time. The place itself was perfect - clean, comfortable and well stocked with everything we needed to enjoy our stay (shampoo hairdryer, tea, coffee, snacks etc...). It was lovely to have our own private space and the location was perfect for getting to local areas like Ponsonby Street. The best part of staying here however was the unbelievable generosity of the hosts. After a nightmare with our luggage, Nicci said we could send a box of clothes to their place and they also let us keep our bags there while we were between air bnbs. They chatted to us about things to do in the local area and when they found out that we were buying a campervan, Nicci not only offered to drop and pick us up from Kmart to buy supplies, she also offered us some of their spare bedding to use in the van. We were completely blown away by how far Nicci and Ed went to ensure we had the best stay possible. I definitely recommend staying here and only wish we could have stayed a few days longer!