Mark was very helpful on my first visit to Auckland. Very prompt and proactive with communication. He let me drop my suitcase off a little before check in while I walked around the area. He even let me borrow a public rail card to get around the city. The rail line was close…about 5-7 minute walk. For those that are light sleepers, you might want to get ear plugs if you stay in the Veranda room since the rail line is close you can hear it come through. It was nice to have use of the kitchen and fridge during my stay and be able to wash my clothes before leaving. Overall, I really enjoyed my stay here and would stay again. 😊