“Richard” was actually an agent for the Airbnb owner, and manages (according to Richard) about 30 properties for their owners. Nonetheless, his agency did a solid job communicating with us and responding when we arrived at the location an hour early. It was a bit confusing when we met Stew, the owner and upstairs occupant of the home since in our past Airbnb rentals we always dealt directly with the owner, not an agent.
Nonetheless, Stew is a friendly and attentive host. He was knowledgeable about local dining, tramping tracks, and beaches. He provided lots of information to help with our orientation on Waiheke Island.
The Airbnb unit is a separate space in Stew and his wife’s home that was modern, clean, and beautifully decorated, with a nice outdoor patio overlooking well landscaped gardens. Stew was very accommodating and went out of his way to make our stay a wonderful experience. We would highly recommend his unit!