I rented Emma's lovely house for my parents as we already had accommodation in Kinloch. I booked it from London and explained the scenario up front and Emma was understanding, flexible and friendly. Prior to the check-in she sent a short note and remembered it was my parents that would be guests and was keen to ensure they'd have no issues. I drove past the property and day before and could tell it was being thoroughly cleaned before my parents arrived. Inside the house is immaculate and you can tell Emma and partner have put their hearts and soul into it and it was / is perfect for a couple or small family. All amenities are new, the view is amazing and there was a lovely handwritten note. I asked my parents for any feedback and they summed it up simply as "exceptional". Thank you Emma.