Donna was friendly and welcoming. The room was large and very comfortable, with easy access to the bathroom. The location is fantastic, with just a short walk to heaps of cafes and restaurants, the waterfront and Te Papa. As stated in the description, the room is on the bottom level of a three storey townhouse, so at times you are aware that you are in Donna and Chris’s home, especially when their cute little dog comes to say hello. Great value for money, would definitely stay again.