Kelly seems to be a nice person (only communicated and did not meet her) but that's about it I think. The entrance to the building, the corridors and stairs are very dirty (under some sort of construction also). There is so much noise around because of the construction too. The goods lift is not easily accessible and there are more than just 2 stairs to it. This would give you a very unpleasant feeling upon arrival. We were also disturbed one day by a fire department check which started buzzing the fire alarm every few minutes from earlier in the morning while we needed tranquility to prepare the start of our day. It was still going on when we left and the buzz was so loud you could hear it from outside as well. I was only told about this after having made the reservation and I do not think it is fair. A host should inform the guest before booking or block that date and do not rent out.
The flat itself is just okay and nothing more. Not as spotless as one might expect, particularly the linen and towels.