Very clean and comfortable room, we didn't meet Serge but communication with him was great. Not the most personable of places and definitely hotelstyle. Bathroom and bedroom were spacious, kitchen was small but suitable for 1 pot or simple meals, we had the place to ourselves but might feel cramped with others. Bus stop into city centre only a 5 minute walk away, overall a good base to explore Dunedin or for a 1 night stopover