Charleen was so helpful and flexible with time. My friends and I had a delayed flight and got a little lost before coming to the apartment, but Charleen kept waiting and helped us until we were there. The room was tiny but it had everything we need. However, it could be a little cold if you come in winter since there was no heater inside. The location was great, away from Sky city only around 10-15 mins walk. Highly recommend.