Karen was a fantastic host and went above and beyond in helping me during my trip to Queenstown. I had had to change my plans and make new ones on the fly, and Karen was very accommodating with helping me with a new room and allowing me to be flexible in when I could let her know my plans. She also offered to let me drive her car (I had forgotten my driver's license at home and was unable to rent a car!), and also offered to courier back to me an important package that I was expecting to receive during my stay there. Fantastic, friendly and hospitable host and communicated really well throughout. Lovely suites with super modern furnishing, devices, appliances, decor and the lot! We loved staying there and would definitely recommend it as an option to people wanting to visit.