I was advised by Airbnb to write this review as I'd told them I didn't want to bother but they said I should so that other people could learn from my experience… Having recently emigrated to NZ, we booked this property for 3 weeks to give us time to find a rental property to live in. When one came up, we asked the host if we could cut our booking down to 10 days so we could move into our new home. The host agreed to a refund, which was very kind as we’d already paid upfront. When we arrived at the property, it was just what we were expecting in terms of location, size and so on. BUT the listing had no mention of the low-flying planes that go directly over the house and shook the floors. First plane of the day 5am and last one after 9pm - every 20 mins all day. With a toddler who needs naps, this was a deal breaker for us. Had we have known in advance, we wouldn't have booked this property. But because of the noise, we only stayed 1 night and left first thing the next morning at great inconvenience to us. Again, the host refunded us without penalty which we were grateful for. We've never checked out early from anywhere before and we feel like because we did here, the hosts then went on to treat us treat us very unfairly with regard to getting back our lost property... As we left in a hurry, I left a pillow and a phone charger in the property. I contacted the host by phone within hours of us leaving, but she wouldn’t let us go back to get the items (even though we’d actually paid for that night too as a goodwill gesture, so we paid for two nights and stayed one). We were only up the road, so I suggested we collect the keys from her personally, get the items and then return the keys to her right away. But, still, no. She insisted that her cleaner hadn’t noticed any of my stuff and then just made an issue of the fact that we’d cancelled our booking and she wasn’t about to do us any favours. I felt terrible as that pillow had sentimental value and I had flown it from the UK to NZ as it was so precious - but still, she wasn’t bothered. In fact, she accused me of lying and said she had no idea if I’d even taken the items into the house! I was then accused of being a problem guest, and that she would never let people cancel their bookings again and that 'no good deed goes unpunished’! I was really shocked at her attitude towards us as we are just a normal family, relocating to NZ from the UK and expected to have a fun, beach holiday while we looked for somewhere to live. We ended up staying somewhere that wasn’t as...