Jane is an awesome person to talk to. She even helped us with last minute requests of getting a DVD player for the kids. Great house in the center of queenstown! Walking distance to shops and restaurants. Heater in the living area was working well and kept us warm during our autumn/winter stay. Both the rooms were cold at night but it would be fine if there was portable heater fan. And our main door lock was spoilt, I text Jane and she immediately act on it and got it fixed. I highly recommend her house for your stay in queenstown!! Thanks again Jane!