We had a little trouble getting in even though the instructions were very detailed. There is just a lot of information to read through for the house! For a tired traveler, it felt a bit overwhelming at the time.
The host was very thorough with helping us understand how things worked and what we could access in the house. Emails and messages were promptly answered and we really appreciated the help.
It's an old lake house that has been beautifully renovated! I loved all the decorative touches and of course the lake view. The beds and couches were very comfortable and appreciated after a week in a campervan! The location is about 20 minutes to the main city of Rotorua but we ended up really loving that. We preferred the quiet lake area to the busy city. The only drawback was not having much food around. The cafe suggested was amazing! I just wish they had later hours for dinner. We could've eaten there for every meal.