We got double booked with another family who got there first. Host only picked up my call after we were meant to be in the house and a message was left on her phone the day before. She did find another house for us but it wasn’t anything like what we had booked (couldn’t accommodate all 10 of us & dirty) and refused to refund us. Terrible, stressful experience and not a reliable host. Amie has this listed this house on another website, which is how we got double booked in the first place.