When we arrived, Anne was waiting for us with the key which was great. She opened up the sleep out and gave us a tour inside. The space was so clean and homely. Anne provided basic necessities like milk, tea, coffee, sugar etc and also had ample towels, extra bedding etc available for us to use. There were a lot of brochures available of the local attractions which was helpful and Anne also made some helpful recommendations which was great. We 100% recommend this space to anyone who is wanting to warm, safe and secure place to stay while in Rotorua. Thanks Anne!