Thai review is not in reflection of the wonderful house but in reflection of the service you will experience when staying with a Bachcare run facility.
We booked months out of being able to stay in order to attend an event. If you are staying for an event that could be effected by covid re consider your options for a stay here.
We had our event cancel. More than a month away from our booking. We asked for bachcare to consider the circumstances and consider a full refund. Which they wouldn’t.
We then asked to alter our dates of reservation which they declined. ‘We don’t have authority to accept your date change request, the dates are available but we can’t accept it as I don’t have authority to accept it, if you want to do that you’ll have to cancel your booking completely and then re book. But it means you’ll lose half your booking.
They promised I would be refunded for my other booking when I rebooked.
It took more than 7 days to rebook the booking. The dates were blocked out as soon as I cancelled my original booking from bachcare.
About 20 messages to airbnb with no response from bachcare and several phone calls to bachcare with continuous lack of support.
If you want to make any contact with this booking don’t expect a response.
Also be weary of the cleaning fee. You’ll be charged $196.00 for them to clean the premise but then the house rules state when you arrive you have to clean it and take all your rubbish away with you normally no issue but given there is no where to put any rubbish, cleaning products or vacuum.
they suggest you take an out of your way trip to a refuse station which doesn’t open until 11am. check out is 10am and only available on some day so nearly impossible to sort. Plus really unclear about what to do with your rubbish on rubbish days. So now travelling, we’re travelling around the country with a boot full of rubbish because they don’t allow for rubbish collection in the nearly $200 cleaning fee.
The place is lovely, but there is absolutely no way I will ever book with bachcare again.
We previously stayed at another bachcare facility where the place wasn’t cleaned properly from previous guests.
First time I’ve written a review like this but the experience was shocking.
It looks like bachcare manage many bookings in this area. Be weary.