This is a beautiful place to stay in. The check in process and instruction was clear and very helpful. Pip took her time to welcome us. The place was clean and tidy and every thing was set according to our needs, even had toys for my son to play with ( and he definitely enjoyed it). The rooms were good sized and the surroundings and the views were amazing! Wish we could have stayed longer, it definitely made our Queenstown holiday a trip to remember. Highly recommended!