The Urban Butler was An amazing communicator. They were responsive and clear with all messages.
The apartment was well located and had great views and despite its location it was nice and quiet. Unfortunately that’s kind of where it stops. The apartment had food marks and scraps on the bench and cupboard fronts. The bathroom was grubby and the whole place was tired. The in-sink-disposal didn’t work, limited glasses and mugs, blinds in the living room where damaged and handles missing off the windows. The beds were like concrete slabs and on the second night one of the bed bases fell apart leaving the mattress on the ground. There was also no washing machine powder and no dishwashing powder for the dishwasher (there was a solution provided for the dishwasher when we asked about it).
I would happily book a property with the Urban Butler team again, but certainly not this one.