Paula was very communicative, readily available for any questions or concerns. Our room was nice and spacious, with the lovely aircon going for the hot weather we've been having. The separate toilet closet without sink and tub/shower/sink room was a new experience for my Dad from the US. It is a bit of an older house, but with updates here and there that make it a very comfortable stay. The other guests staying in the house were very quiet and kept to themselves really. Nice peaceful neighborhood.