We had a bit of an odd situation and hopefully it won’t be reflective of the situation for others.
We planned for an evening check in to which she agreed. But apparently she thought we were checking in on a different night. So we couldn’t reach her. We tried knocking, calling, texting. When we escalated to Airbnb they reached her about an hour later. It was pretty difficult finding a place at another Airbnb that late at night in Auckland, so we were so glad they reached her as we already started thinking about back up plans for sleeping in our car. The studio was not cleaned since her last guests, as she was unaware we were checking in that night. She did put on new sheets for the bed. We ended up leaving the next day, didn’t finish our 2 nights. Ultimately she was very apologetic for everything, refunded us $ 30 and gave us a candle. As a superhost for the last 5 years, that is quite a mistake to make, and I probably would’ve refunded most of the stay if not all without any ask.