The 6 of us stayed in this Queenstown house from 19 to 23 April 2018. We encountered no wifi access from the house wifi connection despite our several log in & rebooting the router on Day 1. Reported fault to host on Day 2 whereby she came & checked with her mobile phone. Said network was working. (I supposed she checked with her mobile wifi on & not the house wifi). All 6 of us tried again and still no wifi accessible on Day 2. We discovered the router has power light on & WLan blinking & that confirmed it was not properly connected to wifi service provider. I reported again about the fault and spoke to Host the next morning (Day 3). To our very much alarming & frustration when Host claimed that she only manages the house, not the internet account. Her remark definitely angered us further as getting connected to wifi is consider essential nowadays. However, she later message us that she had left message with the wifi account holder to make the fault reporting. As it was weekend for the next 2 days, we finally had no wifi access throughout our 4 nights stay in this house. All 6 of us have to spent $ at cafes in order to access wifi connection. We were extremely disappointed about the whole arrangement.
Host also like us to message her through airbnb website & not through WhatsApp and must be during her working hours. What if there is a power trip in the night or over weekend? Would the Host respond after her working hours???
Lastly, we also find this house has many house rules and they used word such as INSIST that guest take special care of their home. If the apartment is left with rubbish and dirty dishes, they will charge you extra for cleaning.
I now have 2nd thought about this house despite it has awesome decor, fully furnished & near town center. We were gravely disappointed with our stay in Queenstown.
Anne & 5 friends from Singapore (April 2018)