Jan and Bill are great communicators and have someone local to set up the Apartment. We found everything as advertised and a nice bowl of Fruit awaiting us, as well as an efficient welcome package. Every morning we walked to Ferry Terminal for tours and sight seeing. Always stopping at a WONDERFUL Cafe near Victoria Park. There is a Green Bus that circles the City (including City Centre) and it was handy to get to the Auckland Memorial Museum. A word of caution - renters must realize their level of fitness in order to climb the three level of stairs to the Apartment and walk 40 minutes each way to City Centre/Ferry Terminal. We are Seniors (60's) and managed - usually to proud to take buses! That is not a reflection on the Apartment - it's me thinking I could do more than I can. Hern Bay is a nice neighbourhood - Beach is small and we only went there once. All in all a great experience.