The star rating relates to property itself which was exactly as described and exquisite. I would have bestowed 5 stars but for the behaviour of the agent (Sothebys) who saw fit to levy a charge of $30 on a $7000 rental because they had not asked how to configure bestsellers in one room. They also sent a mail with a veiled suggestion that we had something to do with the disappearance of '3 pillows'. It went on. Sothebys is a respectable business. Our experience was very disappointing.