Owing to the unpresidented circumstances of storms in Auckland we were unable to collect car so we had to cancel. As it was on the day of arrival we phoned Jenny and explained and she offered to refund us even though we were out of date. She was very pleasant and helpful and knew that all the roads going north from Auckland were closed due to land slides. From the concern she showed I am certain that she is a very special person and I am sure her property would have been equally special. Thank you Jenny and Paul. Roger and Kay from UK