Unfortunately, due to COVID restrictions we needed to reschedule our trip to QT from Feb to April and despite saying that they offered flexible arrangements the host of Matakauri Inn initially refused to accept our request to change. After several phone calls (hang ups and unreturned calls from the host) we took our complaint directly to Airbnb who helped up arrange new dates with the host to avoid us losing the money we'd paid upfront. After this experience we were dubious but excited to see the accommodation and couldn't wait for our trip to QT. We arrived on an earlier flight and surprisingly, it was relatively easy to organise to leave our bags in the garage a few hours prior to our room being available. We then however, received a text message at the time we were supposed to check in saying that they needed to go out and wouldn't be available to help us check in. We then needed to chase them up and wait until they arrived back to give check in instructions (why we weren't just emailed check in details directly, such as the door lock code, like every other Airbnb we've stayed at, I really couldn't tell you). The accommodation was more or less empty while we stayed there, however they still tried to refuse our request for a slightly later check out. Honestly, every interaction with the host was difficult and unpleasant which is such a shame because the view from our apartment was absolutely stunning and the room itself is new, clean, warm and spacious enough for a couple of days stay. Location is also a relatively short (allow 20-30 mins) into town and pleasant enough if it isn't raining or cold or will take a few mins by taxi or car!