I would not recommend this place to anyone. When we arrived no one knew we were coming. The owners have a dog that gets locked outside in the mornings when they go to work at 5am. The dog will bark non stop and wake you up. This happened 2 nights in a row. When we asked the owner about it (who was in Perth, Australia at the time) she said it was her sons dog and there was nothing she could do. We asked for her sons phone number and she begrudgingly gave it to us. When we asked the son if he could find some other solution to locking up the dog outside our window in the morning he said its wasn't his problem and that we were only sating for five days so he shouldn't have to arrange his life around us...... Later in the week, another guest arrived and once again no one knew he was coming. A friend was supposed to let him in but was nowhere to be seen. We went out to dinner that night and when we returned the friend had finally showed up. In stead of showing the guest the place and then leaving she brought an open bottle of wine and stated drinking it and making really awkward conversation. She was definitely imposing on us, especially as we were down in Rotorua for work and had been woken up at 5am... We clearly didn't want her to stay and she wasn't taking any hints. We eventually had to ask her to leave. The cat also shits in the bath. The last night we booked a hotel and left early as it was so horrible to stay there. This experience really ruined our trip to Rotorua.