The locking mechanism on the door was broken, so I didn’t need the key to get in, and I couldn’t lock the door once I was inside—which made me feel unsafe. I knocked on the neighbor’s door, and he came over and confirmed the door lock was broken. I reached out to Sharalee for help, but she said it was “not within her control” and that Moeraki was “very safe” so I would be fine. When I persisted in asking for the door lock to be fixed, she called me “rude” and told me to leave. Fortunately, Airbnb refunded me the full amount of my stay, but it was an upsetting experience.