The location was great and the management team responded very quickly to our messages. However, we did run into a few hurdles during check in.
Checking In:
- Early check in (earliest being at 12pm) will cost you an extra NZD30
- We’d asked for early check in at the site, but the night before check in, we were informed that the lock box wasn’t working and that we had to get the key from Auckland CBD. Since we were already in the CBD at that moment, we asked for the instructions the day before to pick up the key but we were told no and had to
- We ended up having to go to Auckland that morning to get the key. When we arrived and open the lock, we noticed the key number did not match the instructions so we gave them a call to find out that they had given us the wrong lockbox number.
- We were offered a refund for the cost of early check in which is appreciated. Management team did not process it right away so we had to remind them to process it
The accommodation:
- Mostly what we had expected as you can see from the photos
- Perhaps the last time cleaning was done was some time ago because we did find cob webs and the floor to be dusty
- The WiFi password wasn’t in the information pack that was sent to us so we had to ask them separately what it is
- There are no trash bags on-site so you will need to bring your own
I also found it odd that we were asked to specify what time we would be checking out. The latest check out time in 10am but we were asked to mark when we would check out.
I am appreciative of how responsive the host and the management team is but I do think the process needs to be improve to make things easier for the guests.