We were a group of 3 staying at Residence du Lac for 5 nights during winter (July). Communication with Relaxaway was very easy, with prompt responses to any and all of our queries, and check in and out was a breeze. The photos do not do justice to the views that you have from the spa and backyard! The location was perfect, just a short drive to Queenstown, or the much less chaotic Frankston mall. The apartment was immaculate on arrival. Rooms and living spaces were very comfortable, with very adequate heating throughout the apartment. Having the spa waiting for us after a long day at the snow, or exploring the area was the perfect end to our days during our stay. Highly recommend, and would stay again!