We had an amazing time, Keith & Frances were really nice and friendly. The room is seperate and they really respect your privacy. There was a binder inside the room with all the informations needed : wifi password, their phone number, recommendations of food places and even activities to do in Tauranga. They left us snacks and water bottles, everything you need to make coffee or tea and there was even shampoo and body wash. We highly recommend this stay and we would gladly book again next time we come to Tauranga.