My family and I arrived in New Zealand from South Africa after being stuck in Dubai due to the cyclone, and we could not have asked for a better host or place to stay. We didn't have electricity in the area due to the powerlines being down from the cyclone, but Mei was there with candles, matches, and a torch. She was super friendly and very accommodating. Her response time to queries was excellent. I couldn't thank her enough for making our transition to this beautiful country that much easier.