Michelle was very responsive and the unit was probably slightly better than I expected. We went to the Onson Hotspa part way into our trip and the view from Michelle's hot tub was just as good. It was great overall and I'd definitely recommend the place. The only minor point would be that if there was a little more toiletpaper and some more dishwasher tablets to get us through the entire stay I'd give her 11/10. But all things considered, excellent ;).