Where do I start? The amazing view, the brilliant location (within walking distance to Queenstown shops and sightseeing, restaurants and the gardens), the fireplace, the generous extras including extra tea/coffee, clingwrap, toilet paper etc etc. , later checkout, DVD's, office desk (so my husband could do some work), comfortable furniture, hot showers, plenty of bedrooms, comfortable beds and extra linen for our group of 9, free Wi-Fi and did I mention the view - it really was breathtaking. Being from sunny Qld, some of the group on the second floor did find this floor, especially the bathroom, was a lot colder than the upper two levels. Bar heaters only just provided the warmth required. I don't know if anything can be done to warm this level. The heater in the main living area did warm the immediate and upper level spaces but I suppose that might be because warm air rises? It was the only thing to what otherwise was a perfect stay. I suppose I should mention that visitors wanting to stay, need to be aware that this house has 4 levels (garage, second level, living area level and upper level). It was a great workout and excuse to have extra NZ chocolate! Thanks so much Deborah.