Alastair was super welcoming and kind! He was very helpful with getting us situated and showing us to our room. He was helpful with good recommendations and making sure we were comfortable. The bed was very comfy (I actually really liked the comforter because it felt weighted so it was cozy). The view was phenomenal and relaxing. We felt right at home and would definitely stay again! (and we will be back for sure one day to do the Tongariro crossing…)