This cottage could have been absolutely fine. Everything needed was provided. It was cosy and especially warm in a cold season and in a great location. Unfortunately, some things didn't work: such as the oven, the television service, and more often than not, the internet (sometimes for most of a day). We knew that the cottage folder had recently disappeared with relevant information, but other than the internet password, no other information was provided. We recognise that the owner was away on rescue business and couldn't help us, but we felt we paid for services not rendered. Furthermore, there were cleanliness issues: food encrusted on the shelves in the refrigerator, dirty dishes, and even soiled toilet paper left unflushed in the toilet. In short, we were disappointed.