Rach is super friendly and is a super speedy replier. I found check in to be super quick through a lock box so you could effectively get in and get unpacking and go exploring and same with checking out. If you have kids the dairy and pretty epic park across the road is a perfect touch. Her boys were friendly and even had a little play with my kids who were eager to meet them! The amenities were great and perfect for our family of four (we had the kids in the main room and my mum and I had the singles in the lounge so we could have the TV) It was also very clean.
My only suggestion would be to check if Rach has any extra guests staying upstairs when you are staying as it ended up being very noisy with the running and stomping above. Other than that we really enjoyed enjoyed our stay and would happily stay again.