We enjoyed the house for our holiday however we are very disappointed with a couple of things. Firstly, we were given instructions to open a lockbox to get the key to access the property, however the lock box did not work and we had to phone bachcare to find out that the key was under the doormat. Bachcare did not answer the phone right away and as we arrived in the evening we found this very stressful.
Secondly, our towels did not arrive until 24 hours into our reservation. We paid $150 for linen yet didn't have towels when we arrived. I emailed bachcare on arrival asking for the towels and they emailed me back the following day to tell me the towels would be arriving in the afternoon.