Host refused to refund our booking as Auckland was flooded in and we could not leave the area. Communicated via the cleaner and not directly. Pocketed over $1500 with no consideration for people who are dealing with financial difficulties as a result of the circumstances. Was contacted by AirBnb and host felt they were suffering a major loss as a result of losing a two day booking for a fully booked home for every other date. Really disappointed and won’t be booking with them again.