On first arrival this place was great and met our expectations. However, after a couple of hours we noticed the toilet water wasn't receeding after flushing. The level was pretty high but it was late at night so we didn't contact hosts. The following morning it was unable to be used as water level was at the top. We contacted hosts who came immediately. The man had a look and went with a spade to the pump area. There is a plunger in bthrm so previous issues? The lady offered us to use their toilet but as there were 3 of us, this wasn't really an option. We had to find alternative accom for our 2nd night. She assured us we would be refunded for this and was very apologetic. Now, 2 weeks later, after discussions with Air BNB support, the hosts refuse to refund. I have sent them a total of 14 messages with no response. My 82 yr old parents were staying there with their Grandaughter from England. It was difficult to find other accom. In all, a terrible, costly and disappointing experience.