The house itself was good and spacious. Don was friendly and good at communicating. We are very disappointed we had no running water for over 50% of our stay. We understand that this was out of everyone’s control (both parties). Don offered alternative showering but too far away from our accomodation and very impractical and also offered to book us another Air Bnb but there was none available for our group size in Queenstown as he stated and our trip was planned around being in Queenstown. We are very disappointed with Dons response to a partial refund due to us having to book alternative accomodation to use showers and the bathroom.