we would NOT stay here again. The unit is located opposite a bus terminal so there is a lot of noise throughout the day, loud street noise starts at around 6:30am. The unit is very dark and cold- even though it was February, in the middle of summer we had to have the heat pump going. Not pleasant! The host was also really inflexible- one of our group had a parent in hospital, and we asked, in advance to please postpone the trip- we just wanted to change dates, not cancel the booking- Ray was completely inflexible, rejected our date change request and we would lose 100% of our booking if we didn't go on the original booked date. Given low visitor numbers in Queenstown at the moment, there would have been no big issue for the host to accept a date change/ he would not have lost income through this- we even offered to show proof of hospitalisation, but that was rejected. Overall, a pretty bad experience, we would recommend much nicer locations and homes to stay in Queenstown, with more flexible hosts- in these uncertain times, BE CAREFUL to book with inflexible hosts as you may stand to loose your booking. Not a positive experience- we left the unit after 1 night, (we had booked for 3, but decided to cut our losses), and looked for a nicer option for our stay in Queenstown- there are a lot of nice locations, for better prices, and friendlier, more accommodating hosts to chose from in this gorgeous town!