Described as HAVEN - Should be renamed HELL.
Our stay was like something from a consumer rights tv show, the type of thing you never thought was real.
We booked for just one night with a small family a 15month old and 4 year old, and 70 year old GrandMother. We asked if we could book in early but were advised 'we want to ensure the property is sparkling for your arrival.' Well considering they charge $160 cleaning, we were expecting something pretty clean. We arrived after 3pm.
The master bedroom sheets, crumpled, did not smell fresh, literally looked like it had been flipped over. Drive BLOOD - yes dried blood on the opposite side of the sheets. Although its low risk, dried blood can transmit Hepatitis B and C. It would need to be in direct contact with an open wound. So the risk is low but not zero!
Bathroom - Toilet not bolted to the floor properly as is wobbles when you sit on it.
Pubic hairs and yellow stains. A suspicious brown substance on the wall we began to wipe to the kids wouldn't touch it, turned out to be excrement. Human excrement can carry adenoviruses, enteroviruses, hepatitis A, reoviruses, and rotaviruses.
Filthly hand prints on the walls, spider cob webs around the cleaners mop.
Kitchen - Pans with 1 inch of water / fat and left over potatoes. Toenail clipping on the kitchen window sill. Food down the side of the workbench and oven. Fridge filthy. Microwave filthy. Plates and cutlery needed washing. Oven top splattered with grease.
We could not believe what we were finding and tried to contact the host via airbnb to advise we were leaving and the house was disgusting, left a phone number but they didn't want to talk in person.
We left after 3 hours and then had to find alternative accommodation at 6.30pm.
I didn't want to give a scathing review, all I wanted to know was what the heck happened that a property could be leased out family with young kids in this state. So I emailed them, nothing, no answer. They promised a full refund but only gave a partial refund, I emailed for the full refund. NOTHING no reply.
A good host with morals and values should be mortified that this has occurred, do the right thing, be sincere, apologetic, try to do something right to retain a customer and reputation, but their silence speaks volumes.