Helen and Jack (plus Cocoa the cat) were amazing. They worked with us and made it so we could stay at their lovely home the full 12 days in New Zealand instead of hopping to different airbnb's since I was traveling by myself with a child and several suit cases. They ensured to charge me correctly for the extra days with the conversion rate.
The description of the airbnb was right on and the reviews really helped (nothing but positive).
The location was great, only a 5 minute walk to/from the train station and across the street from a beautiful overlook of the city. Their expertise of the country was great, just wished we had more time to stay with such a wonderful couple.
Lastly Helen gives great massages (very reasonable and you don't have to go anywhere), cooks wonderfully, and taught my daughter how to crochet.