I booked accom for a colleague who is an older woman for a 1 month. I communicated this to Tatiana. Responses were quick. The suite looks great and apparently the bed is amazing. The location is handy.
After a week of staying at the airbnb, I got concerning feedback, some of this was minor. After I told Tatiana she said if she had known she would have fixed it, I do believe this.
What was unacceptable was the construction onsite, under the balcony. This was from 0730 onwards. Our work was 10 hour days and returning to noise meant rest was impossible. I visited one evening and the drills were still operating after 7:30. I told Tatiana and she said it's NZ work starts at 7:30, she would have made noisey works later. No guest should have to ask for this to stop when they're staying for a long time. We moved to different accom and Tatiana refunded the rest of the stay.
Tatiana mentioned a missing hair dryer, my colleague didn't see one and had her own so no need for one.