We arrived tired and late and check in via lockbox was super easy. The pineapple lumps and welcome note were a lovely touch. With fluffy white towels and quality bed linen. Alan went above and beyond to make sure everything was working as it should. He drove straight around when we messaged and showed us how to get the Heat pump and tv going. A lovely friendly host and the place was sparkling clean. The place is in a nice garden setting. Highly recommend to everyone wanting a nice well equipped stay, pretty close to everything in Raglan.