We had to cancel because my partner was hospitalised with a serious neck injury. I am appalled by the host's response - I understand not offering a refund, but her offer was to rebook for 1 night only and it had to be during the week within the next 1-2 weeks.
Firstly, my partner is still in hospital over the next 1-2 weeks, maybe even longer. And even upon his release, his full recovery will be our priority. Secondly, we both work full time jobs and taking a 1 day holiday midweek is not something we can do last minute.
This has been a horrible ordeal for us both, and your complete lack of compassion and decency in that offer is shocking.
I really have to commend Airbnb for quickly stepping in and offering us a full refund.