Easy to work with and felt very welcoming. We had a family room just across from one of the bathrooms. I loved the touch of handmade knitted slippers for each person to use. The room had a soundproof, commercial fire door so felt very private. Rosie and her husband had a wealth of knowledge about the area and lots of great stories. They let you determine how much/ little you want to interact so that worked well for our family th those both introverts and extroverts. We’d definitely stay there again. They also let us store our bikes and some other gear in the garage while we did our Great Walk.