Fay and John made our stay so pleasant!, they welcomed us as family members, both were really kindly, funny and helpful, showed us around, took the best care about us, gave us great tips where to go & what to do (they also have good WI-FI, so you can arrange your plan yourselve if you wanted) we were never missing anything, John and Fay were just the Super-hosts! Beautiful garden btw!! We felt very comfortable and welcomed. Thank you very much! Oh and ROTORUA is the most beautiful town we have seen in NZ so far, worth it even for longer stay (wish we could stay longer)