Sam and Aly respond quickly, and are excellent communicators answering any questions we had on our journey from the middle of the US to New Zealand. Our flight schedule changed, and they adjusted check-in times without a thought. Everything from the booking to communication to check in were effortless. As for the stay itself, just one word, wow!! Once we arrived, every thing was well stocked with what we would need for a relaxing fabulous getaway! It’s truly a magical place! Exceeded every expectation!! Highly, highly recommend!!!!