Penelope is one of the kindest people we've met. She is happy to meet any request and is extremely helpful. Her white linens are a wonder! We found the best set up in the unit was to leave the Murphy bed down and the garden doors open. The grape ivy opposite the garden doors creates a sense of privacy, and attracts various birds and Monarch butterflies. The neighborhood is very quiet and we were able to sleep with the windows open. The micro-kitchen is well outfitted. The apron sink in the bathroom doubles well as a kitchen sink.