What an awesome surprise. We mad a last minute decision to stay in Rotorua and were blessed with one of our favorite stays. The unit itself was perfect. Clean, trendy and had everything we needed. Sam even went out and bought us a heater when ours had issues. The view was just stunning. We had a gorgeous sunset over the lake. Sat right on the water with a glass of wine to unwind from the day. Communication was great. Got to talk to Sam for awhile and he was very nice and friendly. Highly recommend.