I stayed at this space for 16 days during the COVID-19 lockdown. While most of the other amenities provided in the hotel were unavailable due to the situation, the room was very nice. PROS: It was clean, adequately equipped, plenty of power outlets, and spacious (with lots of room between the bed and the kitchenette). The bed itself was divine and very comfortable and the black-out curtains WORK. Aircon works well and the windows provide adequate ventilation when needed. Prime location as you're a 1-minute walk (literally) from Countdown and a little further from New World with the lobby area manned 24/7. The host was a quick responder. CONS: The unit walls are very thin and you can hear the neighbours if they're just talking normally. The freezer doesn't work well as icecream comes out like whipped cream. There was unfortunate inflexibility on check-in times so I had to wait 8.5 hours at the airport. I disliked the check-in process as it wasn't in the building but across the street in a dairy (which you don't find out until just before check-in); I had to give some random guy that worked there my information before he gave me the keys? A photo of the reservation confirmation/number should have been enough. I would suggest that the check-in process be mentioned on the listing so people who'd rather not go giving their information out to strangers can choose another place. I had to drag my two 30kg suitcases with me down the slope and across the road (Durham St is not kind to heavy suitcases) because I was travelling alone and had to keep them outside the dairy while trying to watch them due to the CO-VID 19 protocol. I personally found the host/s request for certain information somewhat invasive (others may not mind) - they denied an earlier check-in time (all good) but then asked for my flight number because it 'helps with planning' which didn't really make sense since I arrived at 5:30 am and the check-in was at 2:00 pm. For Airbnb, all communication and guides, etc., should be provided directly through the site or in a booklet in the room. A guest shouldn't be forced to provide their email address or flight number if they don't want to. Eventually, they sent me an incoming traveller COVID-19 form as a mandatory request by the building manager (whose email address bounced when I tried to email it to him) which was fine, but if this was the information they were seeking in the first place, they should have been upfront and honest about why they needed so much information. I also received a nice surprise a few days before check-in to alter my dates for an extra $1,400 - as it was my first time receiving a notification like that, it was alarming and I thought it was set until I found out it was just a request. They were also very pushy about me providing a 5-star rating and mentioned that they would get penalised for anything less. All up, a very nice place in a great location with decent hosts and more than enough to live in for 2 weeks. However, due to these few issues, I wouldn't opt to rent here again.