The room was very clean and modern, with a comfortable bed and spacious bathroom. The guest area was a nice touch with its complementary breakfast and the morning sun filtering through. We arrived quite late in the evening as we'd spent most of the day in the Coromandel and then did the night time tree walk, so didn't get a chance to meet Jude, but she was excellent with communication the entire way. Would recommend to anyone staying in Rotorua!