This is the worst experience i ever had on Airbnb.
I came here 2 weeks ago. It was pretty cold in Dunedin, around 3 degree. I chose this place because it has a bathtub on the picture so we can have a warm bath when arrive.
We arrived around 5pm. Right after we put down the luggage we went out for dinner and returned around 8pm. We turned on the only heater in the room and still so cold so we preparing for the hot bath. Funny is , after my partner filled up the hot water in the bathtub, there’s no more hot water coming out. We both shocked. (Btw I could get hot water from the sink in bathroom before the hot bath so not sure it actually has it or not.) So I immediately contacted host Vickie, asking whether that means no more hot water? I can’t believe it so I want to confirm. She replied that it shouldn’t but soon, she wrote me back, saying I’ve used all the hot water, and her front house has no hot water as well! It really sounds like blaming me tbh! I still can’t believe it, cause how we take shower and it’s so cold!!! GUESS WHAT!she wrote me back: don’t use hot water any more tonight, or there will no hot water tmr! What’s that mean? Omg. Worry about your guest of next day might has no water so let me don’t use it?
I was so angry but still trying to control my anger and explain to her that we are not kind of person wasting water and actually, that’s the only time we use hot water since we arrive. And you posted bathtub photo on the list so you should be ready people would like to use it. Or you should put on the notes that suggest people don’t use it during winter! Well, you know what, no more reply any more! And in the end, I have to keep boiling water to wipe the whole body:). At that moment, I really want to move out straight away. It just, ruined my mood, ruined my whole trip.
To be objectively, everything else is as described on the list. And because there’s electronic blanket, it is warm when you are in the bed. But if it’s a very cold day and you are expecting to use the bathtub, then you might need to be well prepared, seriously.
Luckily, me and Vickie communicated though the APP so I still have the chat history in case being described as miscommunication or misunderstanding.
After this experience, no joke, I don’t even want to go back to Dunedin anymore. Not trying to be exaggerated, it just unbelievable.