Cyclone Gabrielle hit the Hawkes Bay area the day before I was due to stay at this AirBnB. A national state of emergency was declared, the region was without electricity, internet or phone communication for several days.
Without internet access I was unable to cancel my booking through AirBnB. As I was already staying in another part of town and had been offered the possibility of staying put, I cycled to Clare’s property the morning after the cyclone to inform her that I was cancelling the booking. The next day I cycled to the property again to confirm the cancellation.
Once means of communication were restored locally I contacted AirBnB to explain the situation. The company was very helpful and understanding; the team worked on my behalf to achieve at least a partial refund. Clare, however, refused to consider any refund whatsoever of the full payment she had received for a four night stay.
I think this says everything I would want people to know about this property.