I was not fortunate enough to meet Andrea in person but she still made the effort to check in with me and make sure there were no questions left open or any way she could help. I was also able to park in the driveway which was wonderful as I then did not have to carry all my luggage around with me for too long. She also had set up some snacks like cereal for breakfast additional to coffee and tea in the room which was just so very helpful to get started in the morning. I would definitely stay here again!