The check-in process was extremely frustrating. Supplied with in-correct location to retrieve the keys by email - then when we arrived there, as I was unable to download my emails, I had no details on the correct location and the code needed to access. Very difficult to get assistance on the phone, as they insisted on emailing me - but didn't appear to appreciate that I couldn't download my emails............ We did get there in the end, but this took over 1 hour.
We loved the location of the apartment - totally where we wanted to be in the Viaduct.
The apartment is great, but could do with a little re-fresh, especially paintwork on doors (eg: ensuite door). The main bedroom is awesome - huge and comfortable. BUT The 2nd bedroom is certainly not suitable for 2 x business people sharing an apartment. It is very small - no natural light - and basically needs bedside tables, lamps and some way of making it feel less coffin-like.