I had met Kana during checkin. Other than that they were available, but gives you your privacy. The place is comfy and clean. The mattress has good firmness. I stayed there for 3 nights and would have no trouble staying there longer despite a lack of kitchen and microwave. Robin and Kana has thought of all the little details. The path to the bathroom is well lit. There is a cat scarer if you don't want their cat to visit, but why would you not unless you are allergic). Ponyo their cat is super cute and sweet.