The communication was excellent; even when a dog incessantly barked for hours, she did reply but was quite rude. Janey's response to that was, "What I am I supposed to do about that this is the country I am going to bed." That was a 8 pm. We thought it was her dog. LOL.
Janey's place was worth staying at as it was immaculate and tidy, with very comfortable beds. We spent little time (only dropping bags and sleeping) at the property, but the lakefront looked gorgeous. Not really anywhere to sit outside as fences surround the yard, so there is no view.
The only thing I would say is if you are wanting to eat out in Rotorua (which we did), the travel time is more like 25mins to the city centre.