In short - not impressed with owner Christian's response when we didn't have the basic need of running water for 12 hours. 5 of us went to Waiheke for our friend's birthday. Arriving on Friday, Christian checked in to make sure we had gottwn in and then we went to a restaurant for a birthday dinner. Getting back and attempting to shower around 9pm and drink water, we had a drizzle of brown water then nothing further. We could not get hold of Christian and with all shops closed, two of us snuck into a bar to fill up our water bottles to have something to drink. After numerous messages and calls we managed to get hold of Christian around 10am sat morning. Arriving in half hour he confirmed the tank was empty and called for water delivery, advising they should be there within an hour. We had to leave at 12pm for a vineyard and birthday brunch with it arriving just before we left, but we had to get ready prior to. He attempted to remedy the situation which was fine, except a few comments were made and no apology was given. Upon our check out on Sunday I went to discuss with Christian our experience. I calmly pointed out we had not received an apology for the situation, we had two girls on their periods who could not wash their hands, shower and we all had to put up with blood in the toilet as we were unable to flush it for 12 hours and had to go to a bar for drinking water. No attempt was made to apologise until I pointed this out. On the Saturday morning before the water arrived he said the tank was filled two weeks prior and this was not fair to us or him as his previous tenants must have used it all, and now it was costing him $350. I did not respond until Sunday when I outlined to him that telling us this was not our problem. How he manages tenants and him renting out his property is his choice and water is a basic need. I informed him he clearly did not check the water prior us to getting there as we had not used it and it was completely empty (he had been too busy that day protesting KP marina and getting arrested - he told us this Friday night). When outlining our experience he finally apologised saying that was not his intention, but when I said your basically saying it's too bad, he got very defensive. There was no attempt to help, he came across as if he felt hard done by and the impacts of covid etc (which I pointed out again Friday night he shared that a group of them had spent $1.2 million in lawyer fees to try stop the marina being built) so therefore us saving to go to Waiheke and experience of covid impacts were likely very different. I have no sympathy for Christian and was very frustrated at his attempt to guilt us and simply communicate as if he was the victim. There was no offer to get us water that morning or any other thing such as would you like to check out later, can I get you breakfast, how can I help alleviate some of this experience. Instead Christian got defensive when anything may impact his pocket of basically saying it was unfortunate. Not impressed and would be cautious of booking this property. It would be fine if nothing went wrong but if he didn't check with us, it could easily happen again. We were polite, left the place clean and simply tried to explain our experience. We managed without the water, but it is a basic necessity. The worst part was his behaviour and how he communicated about the situation after which left us most disappointed.