we had a slight hiccup on check in as the keys were not where the instructions said. zeenie was very quick to respond to my message which I appreciated and very quickly came up with a solution. other guests had got their dates mixed up and picked up our keys before us. zeenie quickly offered us another apartment in the building across the road and was fast in her responses to sort out our check in. I can't comment on this exact apartment but the one we ended up in was very clean and well presented. there was lots of good tips and instructions and we were happy with our stay.