We were given the key code to the keybox outside the apartment, but we were unable to open the keybox to retrieve the key for check-in. Called Lisa many times but she did not respond. Eventually Lisa responded with an SMS asking if we did not receive the email containing the code. We did, and we had followed the instructions, but did not know how to operate the keybox. By the time Lisa responded, we had already gotten help from her kind neighbour. We also had difficulty connecting to the wifi, using the network and password provided in the black manual in the house. On the first day, only one device could be connected at any time. During the rest of the stay, we were unable to connect at all. Again, we messaged Lisa, but she was not very helpful and seemed unfriendly. She questioned if we had followed the network and password in the black manual. We had, but just could not connect. She just kept insisting that other people could connect, and the problem remained unsolved. Eventually, we had to do without wifi. Also, phone reception is poor in the house. Anyway, despite all these, Lisa was kind enough to give us a late checkout. The apartment is spacious and as shown in the pictures.