Was looking for an affordable stay with spa but feel this place fell short of expectations. The extra linen and cleaning costs are normal for airbnb but for this property if you are looking to opt out beware it may not be worth it in the end!
Place is modest and has all the basic set up but lacks small touches like milk in the fridge and bluetooth audio. The spa is odd where the water looks very cloudy and opaque, doesnt look normal but the host insists it is.
My group of 3 guests opted out of cleaning, we left the house exactly how we found it but to my surprise I got a message from the host a week later where her cleaner felt our exit clean was subpar but just in the bathroom specifically and we apparently left broken beer bottle glass and cigarette ash around the spa.
First of all us ladies dont drink beer we are on Waiheke specifically to drink wine and wine only! None of us smoke so this comment was very unsettling to receive. Its not nice being accused of something that didnt take place while we were there. Regardless, the host asked if I was open to pay towards re-clean fee which I declined because I did not agree with the cleaners feedback (hence why you need to be aware if you opt out of the cleaning fee). I would take photos as evidence if you do opt out, something I wish I now did (but who ever thinks you will need to do that). Hence why this place might be more hassle, my feeling is if you paid for all the extras there would be no problems.
Before arrival you get a disclaimer of a security camera at the rear of the property (something ive not ever come across before) I assume spa would be in view so I didnt understand why the host wouldnt check the security footage before making an accusation towards us. She would clearly see what was found did not take place while we were there. Based on the accusations alone Ive rated rather negatively as a warning to others