This house is tired and feels pretty unloved. The layout is very strange and while I thought some of the previous reviewers must have been being over the top with their reviews I wish I had paid them more attention - toilets and bathrooms are all very disjointed with really bizarre layout that requires you to be very friendly with other guests. Basics missing like toilet roll holders, towel racks, colanders, cobwebs in corners, blown light bulbs.
We used all the available bedding and had the heatpump going all night and still the house was cold. Was informed by the manager that the heatpump has been sized appropriately for the house, but it certainly did not feel that way on a cold Rotorua night.
Bike storage - the garage is not secure. When this was raised with the property manager she said that noone has stolen the washing machine / drier from the garage so our bikes should have been fine - clearly has no idea how much mountain bikes are worth or how regularly they are stolen and how important secure storage is.
We could only find 3 wine glasses for a house the sleeps 9. The remainder were apparently in a different cupboard - but we couldnt find them, and more importantly it is the little things that matter and a loved AirBNB would have been checked over, the kitchen plates etc returned to correct locations and made sure everything was clean and in good condition for the next checkin. There was even food waste still in the sink waste disposal from the previous guests.
Having stayed in a number of AirBNBs in Rotorua this is overpriced for what it is and I would continue hunting for alternative options if I were you. Pretty disappointed.