My wife and I stayed with Vivien when we visited Rotorua for the 100 km Tarawera Ultra Marathon earlier this month. Vivien is a great host, very friendly person and most interesting. Her set up was perfect for us (i.e. couple). Very clean, nicely laid out, own bathroom, good breakfast and lovely balcony. I have stayed in Hotels in Rotorua before and after staying with Vivien, it is a no brainer....Vivien all the time.