OUCH! Kerri Fleming, the Host, double booked her location and she cancelled our reservation a few days before we left for our trip from Canada! Then, she on her own booked us into an alternate location called the Manapouri Holiday Park and she stated that she pick up the difference in cost...which is unbelievable when you source that location's website on TripAdvisor which only shows horrible reviews. We tried the Holiday Park due to limited rooms when we were travelling to Doubtful Sound and it was old, musty, dirty; no one could stay there so we left and returned to Te Anau and begged at every location until we found a place for 1 night and then another at a significantly increased cost. Kerri's actions caused unnecessary stress, aggravation, and a few hours of finding a place to stay at the height of the season. We spoke on the phone and she refunded our money less what we actually paid but we were glad to at least receive it. We picked it up the following day from her location. We don't recommend that you consider booking with this unreliable host. She certainly knew where she booked us for an alternate that it would be uninhabitable. Also, we emailed to ask about details about the alternate booked and she failed to respond so we were in the dark and had to rely on her judgment. This was a huge mistake as the town is very small & she knew exactly what she was getting us into.