We had a wonderful stay in this comfortable home with magnificent views.
It is more of a high-level bach (rustic holiday place) than a typical AirBnB home as was evident from lower quality finishings and fittings than we are used to in AirBnB homes (especially given that it wasn’t a cheap stay). In particular, the gas bbq was bad and prone to flames when fat or sauces dripped from the meat.
By far the worst part of our stay was the treatment from Bachcare, which is a holiday home agency that places some of their properties on AirBnB. Their refund conditions only give a full refund if booking is cancelled within 48 hours of making it. I assumed that Covid lockdowns would be excluded by AirBnB, as was the case previously. This turned out not to be the case.
However, even more frustrating was that they simply did not respond to messages on the AirBnB app. After 3 attempts, I called them using the AirBnB app, only to be told by voice message that they are very busy and I should email them if my request was related to Covid restrictions. Unfortunately their response to email wasn’t great either.
The strange thing was that the 2 times I ignored their voice message about being busy and stayed on the call, they answered without any delay at all 🙄.
Once I managed to get hold of a person, the service was friendly and efficient, and there was no problem making Covid- related changes to my booking 🤷🏻‍♂️.
In summary, we had a great stay, but in future will think twice before booking AirBnB homes hosted by Bachcare.