Unfortunately the host double booked our group and did not inform us until 3 days before our booking. This was stressful given we were a large group and it was school holidays. The booking had been approved 6 weeks prior through Airbnb but there was already a booking accepted for this time on another platform that had been in existence since January. However, Traci-Lee did take ownership of the issue, was genuinely apologetic, a responsive communicator and did source an alternative accommodation for us.