we didn't actually get to meet Craig as we only stayed one night before leaving Queenstown to fly home and we arrived while Craig and his family were out but check in was super easy and Craig was amazingly informative on his messages. The unit we stayed in (middle) was basic and simple but had everything we needed for a base for 1 night, the view you wake up to though is really what makes this place something special! It's an easy walk into town but be prepared for an uphill walk back (or grab a $10 dollar taxi).