Karen was very helpful and keep us up to date with check-in and arrival details. We were able to check in early and leave a little later which was a very big help. We stayed with our two adult sons close to our daughters wedding venue so it worked really well. The pool was an added bonus. Bubbles the cat was friendly and cuddly. Karen even left us fresh homemade fudge cake each day which the boys loved. Thoroughly recommend this lovely little Lockwood style cottage.