By FAR the WORST place to stay at during the winter time and we paid over $2k. Imagine a massive fire place, 2x heat pumps at 30c on full blast, bed heaters on and wall panels in each room still does NOT heat any of the rooms. Keep in mind that most of the house is glass, it’s built on a hill and most of the bedrooms are down hill slope. It doesn’t take a rocket scientist to figure out that heat doesn’t travel down 🙄 we tried absolutely everything and froze each night since it was below 1 degrees in Hanmer. My pregnant wife got really sick and Batchcare and the property manager did NOT help us at all!! They weren’t even working!! We deserve a FULL REFUND!!