I never got chance to meet Vicky in person but all I can say is she knows what she is doing and a great communicator. She will answer all your questions within no time. The location of the house is absolutely mind blowing and spotless clean. I was a bit concerned for my toddler about having the staircase in the lounge but instead it became his favourite place in the house and I found the whole place kids friendly. If we are to come to Queenstown again, we are definitely staying at white diamond. Special thanks to cleaning team