The location was excellent, and we would not hesitate to stay here again, if the property were under different management.
Stay Waiheke manages the property, and we found them inflexible and, frankly, greedy.
They would not shift from a text-based communication system after it was painfully obvious that it failed for international phone numbers. We also hired a car through them, and they required a two-day minimum rental and we needed 1. After our arranged transportation fell through on our last day, Stay Waiheke had already (double) booked the car so we had a $80 taxi fare to eat.
Similarly, we made a request to shorten our stay to Thursday because of a family matter. They refused, and I'm left wondering if they booked the place for the Friday we paid for and pocketed double earnings. Like the car, for example.
I sincerely hope the property owners read this and find a different rental management company for their lovely property. We certainly won't work with Stay Waiheke again.