The first look of the room was tidy, warm and cosy. However throughout our stay we noticed white crusted stains on the comforter, long black hairs in the bathroom, someones else female hygiene wrappers in draws, lipstick stains on glasses with remnants of food/dust & lint on the cutlery, plates & bowls and mould on the ceiling + wall in the bathroom. Was our first time in Wellington so seeing its in 'the heart of Wellington' was great as we wanted to be close to shops etc. however, there's 4 flights of stairs to get luggage to the room that is located on the ground floor. Alongside 40+ stairs to walk down to the shopping areas and walk back up to the room. This in conjunction with poor weather that's expected there, may not be safe if you find it difficult to walk long distances/up and downhill and have not rented a car (parking is scarce + expensive if you do). The wifi is unstable and you lose connection so make sure you have data if you need it as the tv also did not connect to our devices/Netflix/YouTube. On the second day of staying we noticed someone had entered our room as items were moved. This was done with no communication from the cleaner or host or permission in advance.