Did not get to meet Geoffrey so can't speak of him personally. All communications we did have with him were pleasant enough. He was at a bbq when we arrived which we were aware of, and he had left the room open for us. We were very disappointed with the room. It looked nothing like the photos on the website. It was tiny, had 2 single beds in rather than the kingsize and single that was photographed and advertised. The room was cold and had a musty smell which was not pleasant. I tried to call Geoffry a couple of times to discuss options but it went straight to voice mail. I also sent a text message and a message through the app. We waited for about half an hour then decided to leave and find alternative accomodation in the town. As I couldn't reach Geoffry I contacted Air B&B directly to ask for a refund. Geoffrey did contact us about an hour later, but I didnt get to speak to him as my phone battery was dead. He left a very nice message and was understanding about the situation, although I think he was a little upset that we had contacted Air B&B directly in regards to our situation. We recieved a full refund and found lovely accomodation on the waterfront, which suited us. Geoffry seemed like a lovely man, and I feel this was a learning curve for all of us.