Alex was away in Taupo but her Mother, Linley was there to greet us when we arrived early - this posed no problem and we were given a friendly tour of the house and systems were fully explained. The house very well equipped and ideal for people who have an event at the Distinction Hotel Congress Centre - it is a 15 to 20 minute walk and very easy to reach by car - if you have no car there is a bus stop at the end of the drive. HIGHLY RECOMMENDED.