Great host, very friendly and responded quickly to any queries we had. Meet us at the apartment and showed us around, pointing out the key features. The place is exactly as described and shown in the photos. The underfloor heating is awesome when we were there (winter). It's close proximity to the centre of Queenstown meant easy access to shops and restaurants, though being up the hill means you get a bit of a work out walking back to the place. Worked very well as a place to rest and recuperate after some hard days skiing for a sizable group.