Great location, lovely size, excellent communication. We have young kids and the place was advertised as wheelchair friendly, so we booked this for the prams. The elevator was super. However there are 6 big heavy doors to get through plus gates from the road - so I wouldnt recommend for someone in a wheelchair. Also wouldnt rely on the breakfast advertised - there were a couple of boxes of opened cereal and an open milk, but not much else. Desperately needs a good clean so wouldnt recommend if you have young ones who will play on the floor. We found communication excellent - all issues were quickly sorted!