Kerri went above and beyond to ensure that our experience at the Heritage Hotel in Auckland (a unique historic building) was special. Prior to checking in, she provided clear instructions on the check-in process, how to operate the appliances in the home, and heaps of local restaurant and activity recommendations. The apartment was impeccably decorated and stocked with all the toiletries and household supplies a guest would need. It was a joy to wake up to a view of the city, harbor, and bridge out the huge windows. The location was walking distance from every part of central Auckland. Some of the amenities were closed due to COVID-19 during our stay, but the ones that were open were quite enjoyable. The view from the rooftop pool and jacuzzi at night was something special. We'll be staying here again at the next opportunity!