We were unable to stay in the apt due to a foul odor — smelled like a dead rodent under the apt or in the wall. The manager came and agreed that there was a nasty odor. He called Nelson who apologized, suggested we find other lodging and agreed to a full refund. But AirBnb claims they’ve reached out to Nelson and so far have not received acknowledgement from Nelson of the problem and have not issued a refund. AirBnb said we need to provide a picture or video of the problem. Since the problem was a foul odor we took no pictures or videos. Don’t know what the issue is but one would expect a long time frequenter user of AirBnb would receive better treatment.