Hilary is a great host, she has a lovely home and up to 3 guests at a time. We stayed just the night but she helped us to navigate the local area and make the most of our stay. The room was clean and comfortable and shared access to a bathroom and kitchen is just fine for us. She's got a very sweet dog too who will certainly make friends with you while you stay. If you're in Rotorua and want a good place to stay, then look no further.