Arrived at the address given at about 6pm due to our plane being a bit late. The motel we arrived at (Airport Gateway Hotel) was CLOSED with a sign on the door saying they weren't opening till June 15th. No warning whatsoever. So you can imagine the stress we were put in, we were stranded with two children in the rain AND our host was not replying to messages or phone calls, the phone number provided was engaged. We managed to call the number on the note taped to the window and after an hour (thank goodnees) we were transferred to another motel (Auckland Kiwi Motel) which was fine and had pretty good service. No complaints about that place. In terms of this place I wouldn't recommend.