Positives: Paul was a friendly guy with helpful advice on activities, the apartment was great and in a perfect location in Queenstown, as well as an amazing view of the lake.

Negatives: Poor communication. Eg. Uncertainty about check in time/procedure. Paul only replied to our first message saying to come between 1pm-3.30pm, otherwise he would need to do a phone check in (not an option for us traveling without a phone). We explained that this was not an option and asked if he could leave a key or some instructions for us, as we would likely not be arriving until after this time. We did not hear back from Paul at all so changed our plans for that day and drove straight to Queenstown, hoping to see him there so that we could check in.

Another example: the electricity in the kitchen was out and we messaged Paul to see if he could reset the power from his apartment above us or if he had any ideas on how to fix this. He did not respond until after 24hours the next day. This meant that we could not cook meals and had to throw out perishables that we had in the fridge.

We found the communication disappointing and for this reason would not choose to return.

Overall house is good value and in a good location I would recommend this listing if not for the poor communication from the host.