Annette is a wonderful host! She was very easy to communicate with, and even picked us up from the Rotorua airport and gave us a quick tour of the town! She provides many tips and recommendations for the town as well. The apartment is wonderful - spacious, clean, and with some nice amenities (the hot tub is excellent, the patio is cute, she provides a chromecast along with the TV downstairs). We highly recommend Annette's place if you are visiting Rotorua!