[RODENTS AND BAD CUSTOMER SERVICE ALERT. MONEY AND TIME WASTER]
Our family had booked the place for the Easter Weekend. We were originally very happy with everything until we encountered a rodent(s) (Not sure if it was same one or different) in the house running across both bedrooms and living room.
We had contacted the property manager and the company. Their response is "Unfortunately its time of the season where mouses can enter". Full stop. No further followups. They have had already installed mouse traps around the property which meant the host / managements were clearly aware of the mouse(s) yet failed to inform us prior to the check-in in any methods of communication - both on listings and personally reaching out, and failed to provide a bare minimum customer care - ignorance to resolve the problem, no apologies for the inconvenience or replacement of accommodation. Just a notion of behaviour "yeah its totally fine to have mouses running around the accommodation". Yes, it may be the season where mouse(s) can easily enter the house but this not how you're supposed to treat your customers, and Yes we are "city-living family" that never dealt with mouses before but we believe this goes against basic standards expected in an accomodation facility, and especially under Airbnb.
I heavily don't recommend booking the accommodation unless you have had experiences with rodents in the house, or totally don't mind sleeping with mouses digging into your property and food. Just sad to see such a nice classy home go to waste by company that does not have basic etiquette in customer services.