We really enjoyed our stay here! Location-wise this was absolutey ideal for our needs as it is so central and close to places we wanted to visit like the Sky Tower, and some great places to eat (like The Shelf just down the road). The beds were comfortable, the place is really clean and the communication was clear and quick. For us visiting Auckland for the first time, the balcony was a real treat too and especially at night with everything lit up, you feel like you are in the heart of the city. If you have a lot of luggage, there's plenty of space in the main room; the bedrooms have just a little space round the bed, but we never felt cramped. Unfortunately we didn't have time to swim in the pool, but it looked great!