Our flights were cancelled. I called Kim immediately to discuss some form of refund. She advised Air BNB would possibly refund cleaning fee of $50. I attempted to do this on website was unable to, then Kim authorised the refund. After many messages I then questioned the moderate policy they have chosen to be told to read the fine print- which I did to discover this meant a 50% refund on night two. Kim then apologised and offered us a free night which we decided not to take up given how the situation was handled. I am sure Phil and Kim have leant from this experience and it wont happen again.