We had a lovely stay with Helen and Rich. Had nice chats with them both and they gave great tips on where to visit. Their little house in the garden had everything you needed and more. The garden and animals (chicken's, rabbits and dog) were all super sweet. The only point is that the traffic can be heard at night even with the extra insulation. I would highly recommend staying with Helen and Rich and I look forward to staying with them again when in Rotorua.