I was given a thorough orientation to the caravan. The caravan is located on ground that is home to ants. Within half an hour many ants were all over my car, some are still inside it.
I only stayed 1 night. On Day 2 when I got back there were a steady stream of ants coming in beside the door. There were some ants on all sofa cushions, top & bottom, on the floor, on the bench, on the bed and crawling on my milk inside the fridge. I do not squash or spray ants. Staying any more nights with no ant free areas did not seem at all feasible. I explained it to Jana, she seemed to understand my perspective and we discussed a 50% refund.
After I left, she assumed that I left because I had other plans & no refund occurred. I did not have plans. I simply could not relax for the weeklong self-contained country break I planned, in those conditions. I needed to rebook accommodation, an unwelcome expense on a tight budget. Her two opposing reactions were very confusing & extremely disappointing!!