We were given check-in instructions to access a lock box on the premise. We arrived on time for check in and opened the box but there was no key inside to access the building or the suite. We tried multiple attempts at contacting the host and ended up having to notify Air Bnb. It unfortunately took up almost 2 hours of our time and we already had a short visit in Wellington to begin with. It was all very frustrating. The host did not make any attempt to reach out afterwards for an apology or some sort of explanation as to what happened. I understand personal emergencies may occur, but unfortunately this is the reason for the poor review.