The good: Heather is a lovely person and non-obtrusive. And she is quick to respond to any problems.
The not so good: this was a business trip for us. We needed to work and have a quiet space to do so. We also came and went a lot during the day. We encountered a number of problems:
1. the wi-fi was variable. Initially it sometimes worked, sometimes didn't and the signal was weak. It could not stream tv (not that we watch that much). It did not run the wireless printer, signal kept dropping out. Heather called the technician and it was fixed for a while, speed and signal strength good. But after a couple of days the booster router in the unit failed again and the signal weakened, dropping back to the main router located in the house at the rear.
2. we thought we were booking an entirely separate apartment (that is what the ad says) but there are sliding doors to a room that is part of the apartment. The doors are very thin but locked. Heather teaches singing and has music students. When there is anyone in that room it is very loud. One day somebody opened the door looking for Heather while I was on a business call. Then the piano started with someone doing scales and warbling. Not satisfactory really.
3. you have to like clutter to stay here. There was barely an empty space. No drawers for your clothes, and although there is hanging space, it is full of "stuff". I don't think I have ever seen so much stuff anywhere. This may not be an issue for a short stay but we stayed 8 nights and needed a bit of space. Every cupboard was full. Even in the bathroom we had to put our toilet bags on the floor.
4. we thought we could sit outside (there's a photo of a patio and seats) but in reality that space is cluttered also. The bedroom doors can't be opened because of the patio furniture.
5. the heating situation is interesting. The main room has a low wattage wall panel heater and the heat pump is in the bedroom which means that the living space is somewhat cold even with the bedroom door open. The bedroom is like a furnace.