Check in was super easy and Amerents is very kind and took care of anything we needed. The place is cute, spacious, and well-decorated. There are a lot of extras-- such as the option to take herbs from her garden, some free snacks (and snacks for purchase), and lots of dishes/cutlery/etc. The beds were really firm and well-made. The sheets were clearly very clean. There were plenty of towels and the water pressure in the shower was great. We used her washer and dryer (for a small fee of $5) which was very convenient. Some reviewers have mentioned an upleasant smell in the house, but that's just the sulfur smell in Rotorua generally because of the springs -- and inside the house, the smell is very faint. Also note that there are no screens in the bathroom windows and the space is right next to the yard. As such, some bugs may get in but that is not from the space being unclean in any way. Overall it was a pleasant stay and the space was wonderful! Would definitely stay again if the opportunity arises.