I've given Lisa a five star review for everything even though we didn't get to stay there! Her communication was excellent and she was so understanding of our disrupted plans due to the South Island Storms of mid July 2021 causing havoc with widespread flooding and slips throughout the upper South Island. We so very much wanted to get to our destination, in fact it was the last night of a short five night holiday I was having with a new partner and Lisa's place looked ideal (and affordable) to round things off in a little cottage under the mountains... ;)
Unfortunately, just half an hour away from reaching Wairau Valley, we discovered the road closed despite Waka Kotahi (NZTA)'s own website saying it was open and we could get through :(
To say "disappointed" that the only direction we could then travel was to Motueka and find the Top 10 Holiday Park had a reasonably priced self-contained unit, is an understatement.
Lisa honoured a refund when strictly speaking she was not obligated to, and I understand was out of pocket due to a commitment to her cleaner. We lost our booking fee and other charges amounting to $25.00 but it could have been far worse.
Would definitely recommend Lisa again as a host and maybe one day we will get back there.