The experience staying in this unit is horrible honestly. We paid a good NZD1400 for 5 nights and terribly disappointed! It only looks good on the ads and photograph. 1) The cleanliness of the unit is Horrid! There are literally thousands of flying insects (dead and alive) just outside the patio area rendering the space useless. We could not open the door Nor windows for 3-4 days without insects flying in. The kitchen is dirty, ovens, cooking utensils, bowls and plate are dirty, we need to scrub clean those that we need to use. Some tools are already melted and unusable. 2) There is a stench of urine in the master room bed, maybe some baby or kid has urinated on it, there is also a stench in the fridge. 3) The trash bin were already overflowing with trash by the last tenant, and we need to live with it for another 5 days without anyone coming to clear, cats gathered and tored open them, we need to even clear these on the floor and redo the trash bags! 4) The host company “Rent Smart” is slow is response, and different one replying each time, and offered NZ20 for compensating, its a joke, and we said please keep it! Its offensive. And the key problems are not addressed (trash bins not cleared, was told it comes once a week???). The messages on the flies are totally ignored. Basically last 1/3 of our messages are not replied and we gave up! We will not use any of “Rent Smart” houses again for sure.