For me it was in a good position as I arrived by coach from Auckland for a few days. Less than 10 minute walk from the station. I didn't use the cocking facilities on offer but what was there looked very suitable for a single/couple. As advertised really.
Getting into the building was easy if you followed the instructions given. Use "The Terrace" entrance initially, as instructed! (much easier than a place I stayed in up the road, before Covid) You can get out/in onto Lambton Quay, but only when you've got your access card. Level 1 in the lift.
I would definitely use this place again. Well done Huup.