The apartment is in a great location, and the apartment is nice. However, there were some matters that on their own would not have been an issue but together meant the stay wasn't as good as it could have been. Plus one significant issue in our view that was not acceptable and despite contact from us during the trip was not addressed.
The minor issues were:
- That keys were not available until 430pm, when the check-in time was 3pm. Probably would not have minded had this been advised earlier, but we were only told that there was a delay at 413pm, already an hour after the check-in time. We ended up requesting a later check out time (by an hour) that normally costs $30, but we had to ask for this, in our view some compensation should have been provided up-front;
- There is a window situated right next to the bed, and it does not have a curtain, which meant street light streaming in at night, and sun streaming in early in the morning, not great for people like us who like a darkened room - a simple curtain would address this; a d
- The dryer is broken and not working - again not a major issue, but notice of this would have been good, as we did some washing during our stay assuming we could dry it - only to find after the fact that the dryer is in fact - not working.
The major issue we had was that the toilet seat hinge on one side was broken, so using the toilet was a safety issue as it slipped and slide when you were sitting on it! This in our view is not acceptable - a toilet that is usable and in good condition is a basic of any airbnb and when we raised this issue on our first day, we were asked to provide a photo and it remained unfixed. Not acceptable in our view and again no compensation or attempt to address was offered - they simply said they would lodge a job.
Overall a 3 - it has good potential this place but these cumulative things reduced our experience and we would not stay again.