Never stay here again. poor communication. I enquired about the latest check in time to plan our drive from up north and no response. Since the listing said,'check in flexible', we assumed late checkins are ok. Any way I informed them about arrival time of 9 pm when we reached Hamilton and I was told key will be at reception. Upon arrival( after driving 8hrs in the wet wild weather), we were looking for a parking close to the reception so that we can get the bags out and find the room to take the kids onto the bed. As we were going to park by the reception a guy came out and told us to park down the drive way. Anyway at 9:20 pm we parked at the available spot at the entrance and popped up to the reception and there is nobody there???
There was a piece of paper(actually 3 papers on the desk) with my name on it so I looked at it and it has writtenthe room number and instructions as "across the way in sky lodge, 2nd level,right at the top of landing".
we looked around and couldn't find anysigns to go up in the darkness.
where is skylodge? across the way?which way? there was a corridor from the reception, stairs by the reception and also the way out! We didn't know what is meant by ""across the way"'
As we were lost and wondering, we saw this guy who asked us to park down the line walking through the corridor outside reception and we awaited him to ask forhelp.
He didn't show upto the reception eventhough he saw us standing there. I rang the telephone number to talk to the staff as I wasn't sure this guy is a staff and if he is he shouldn't be ignoring us!!! As the phone was ringing, this guy walks into reception and asked us in a cold stone face "what??" I told him, we are looking for the key and way to our room. He said, "have you not found your instructions there?" and I said yes, but not the key to our room and the way to get there.
Then he said the keys will be on the door and it is written there in the instructions. I replied, no it was not written on the instruction and I was told it will be at reception when I enquired enroute. Ok, he stood at the reception and pointed out where to go"across the way, level2"
We went there and stared at the building as we couldn't see the entry door to get in the building. we came back again and asked him, there is no sign about entry door and we don't want to walk into other peoples rooms.At that point, he came outof the reception and showed us the door which was on right side of a corridor. There is no way we will find that door by ourselves at 9:30 pm in the night and our first visit tto this place.
Any way we got into the room and settled the kids. Next was to find the ensuite showerhead was taped up with a paper cup!!! We lookedin the common shared toilets for shower and nothing found in that level. We went out to the reception again to report this and here comes the handyman receptionist doing a quickfix to the showerhead and now we can use it. Why did you not fixed it earlier/or checked it before our arrival?
no toiletries provided as per listing except toilet tissue. yes you have 5th bed to sleep in the bathroom facing the toilet!!!! Also a kettle in the bathroom dresser( great place to make a tea/coffee)
Towels privided were stingy and there was rubbish in the toilet rubbish bin from previous guest!!
The water from the tap (handwash in the toilet)was boiling hot and we had to use the cold water.
Never recommend to stay here. such unwelcoming approach. we were treated like uninvited guests!.