Fay was a gracious host and the special touches were exceptional. From reading all of the reviews, I was really looking forward to the shortbread and homemade jams - and they did not disappoint! Delicious! Fay went above and beyond providing little extras that made our stay so easy and convenient. Her local recommendations were spot on and helped us make the most of our time in Rotorua. The neighborhood was quiet and peaceful and walkable to the Redwood Forest walk - which we would highly recommend! The guest space was very clean and the bed very cozy on a chilly evening. Thank you Fay! Cheers!