Pros:
- Good location - right near Cornwall Park
- Most facilities you need (washing machine, dishwasher, separate bath, stocked kitchen).
- Easy check in
- 1 X off-street parking, but was down narrow driveway - small car only.
- Issues that required help with were responded to appropriately and relatively quickly
- Cleaning products available for use
Cons:
- This place is old and we do not feel the ad represents the current state of the property. There are door handles broken, kitchen cupboard missing, taped-up shower head, stained carpet.
- The shower was dirty when we arrived and I had to clean it before use. The downstairs rooms also smelled moldy and damp.
- No explanations of how to work things at the property - Alarm system, TV (no digital channels, only Chromecast), Oven wasn't working initially.
- Bedroom door locked itself from the outside with our child asleep in the room and there was no key to access it - safety hazard.
- We were unfortunate that the neighbours had 2 late parties in the first week we stayed, but this did not continue for our whole stay.
We did not feel welcomed in this property as guests, it was as if the owner was doing us a favour by letting us stay there, rather than us paying for a service. The communication was also pretty average and when we tried to alter the booking dates, she completely ignored messages from both me and Air Bnb Support.
I have fed this back to the owner and advised her to update the ad to truly represent the property and allow guests to make an informed decision about their stay.