Sandi is a great host....she is a fountain of knowledge about Rotorua and all its attractions...she gave us a coupon for 10% off at one of the attractions. She made a great recommendation for a spa and gave us good advice on how to use our limited time in the area to the best advantage. Sandi is friendly and warm and will do anything to make you comfortable. We arrived late and hungry with a can of soup and some bread in our suitcase. Sandi took the soup and warmed it up in her kitchen and brought us bowls for the soup and butter for our bread. The room was clean and comfortable...perhaps a bit dated, but that just added to the charm. The garden and pool area were inviting and she invited us to pick delicious blackberries from the vines climbing the fence. Her delicious breakfast is made from fresh ingredients and served right when you ask for it. There is some road noise, but it is minimal.