The location and value for money was good. Prior to making the booking we requested a different cancellation option as we booked this trip for a fishing charter that would all depend on the weather conditions. Which was accepted by the owner.
Unfortunately we had to postpone our initial booking last month due to the cyclone on the weekend of our booking in February. This appeared to be a huge inconvenience for the owner and requested that we should look into a different charter even though it was way to dangerous to go. We had prewarned the owners that this could happen. We apologised many times but were rudely ignored. Our postponement request was eventually accepted but with no further communication which left us feeling unwelcome and unsure if our new booking was even going ahead. The following communication was quite unfriendly and short off.
Professionalism is an issue here alongside the email we received prior to checkin with the house information stating that the linen would cost $25 per person per night (even for a couple sharing the same linen). Which is different than what was stated in the listing: “Sheets, towels and pillowslips are not included in the nightly price, linen is available for hire at an additional charge of $25 a night”. Which doesn’t say per person? We thought it was in total.
Overall the stay at the house was nice for the price, but we wish the communication was more professional and friendlier.