Very unpleasant experience. Our booking was during the Auckland floods - state of emergency declared, and flights cancelled (two of our party were coming from overseas, but all of us were flying in). So we couldn’t even physically get to the property booked, in addition to the fact the NZ govt advised not to travel unless absolutely necessary. Bachcare offered us nothing but a change of date, which is not particularly helpful given the overseas guests could no longer join. There was nothing given to us on compassionate consideration - not even credit for another property. Each time I did try to find alternate dates, I was given the additional fee that would be charged for my new dates. One being an extra $550 for a booking one year in advance. It seems ridiculous we couldn’t have been given the new dates without the additional charge, especially given we were charged for linen and cleaning for our original booking, which we couldn’t use. We ended up losing the booking completely.