This is my first non-five star review and I am only making this one as I think other guests should understand the place they are paying for.
The location is very convenient and the beds are very comfortable. Make sure you are able to physically walk up the equivalent of about 6 flights of stairs coming back from town because it's a very steep hill but it is very close to most things. It is on a street that is used by a lot of walkers coming back from the pub, so there is a lot of noise directly outside the windows from drunks having fun on their way home at night but a pair of ear plugs worked fine.
Unfortunately, the communication with the host was very slow or non-existent. I had asked about the washing machine being broken early the first morning (one of the reasons we stayed there) and I didn't get a response until late in the day. Due to the lack of any response, I had already been to the laundry mat in town to complete all of the laundry but Pete said he's been in the place (without asking or telling us he was going in) and confirmed it was broken. When I asked for a refund for the costs of going to the laundry mat, it was met with complete silence.
The internet is advertised as "high speed" but most nights it wasn't possible to watch Netflix, download music or even simply log on to emails. It was very slow and was unavailable at times - definitely not as advertised. Again, when I asked if this was normal, the response was very delayed and was that it was just the internet in NZ which isn't true as we had other places with very good internet.
The bathroom is stated as 1.5 but is really just one bathroom that is split, not an additional toilet as this suggests. It was also fairly unclean with hair in the bathroom and in one of the beds. But the kitchen is decked out well.
Queenstown is a fantastic place to visit and this is a good location to explore from but it is definitely not as advertised.