Although we did not get to interact much with Helen & Rich (due to our busy schedule), we appreciated the fast responses and updates thru messaging. The place was actually bigger than it looks and small enough to be cosy! Can see that Helen & Rich made the effort to make it as homely as possible with fresh food and drinks available in the kitchen and fridge. Very thoughtful indeed and will recommend anyone visiting Rotorua /nearby to stay here. Cheers!