So we had booked Shelleys place for our daughter to self isolate after coming home from Canada. She got held in Auckland by government and sent to an Auckland hotel for 14 days. Airbnb had already taken the cash. However Shelley was amazing, we kept in touch and she fully refunded all the money she had been given, when we were sure they weren’t going to be sent home halfway through. She was thoughtful, caring, flexible and so honest. We need more people in the world like this.❤️