Worst communication ever. Due to the lock down, we finally had to stay confined with our team to avoid any spread. I asked Rachel to cancel less than 24 hours after the booking (still before the lock down), but we found absolutely no empathy, no compassion, no solidarity. Apparently she didn't want to cancel to avoid a "black flag" on her profile. In those troubled times, was it the most important thing to think of?Well... We offered to pay a week (650$), to pay the taxes (930$) for them to apologize for the disturbance... That was exceptional circumstances and I think everyone could have understand. Finally we got half of our money back and we NEVER entered in the house. That's 1400$ easily earned just by taking advantage of the situation of foreigners who had just lost their jobs due to the lockdown. Just an advice : don't make any mistakes when you book with them, it won't be accepted.
Concerning the house, we never came in, so impossible for me to have an opinion. It looked sweet though and the neighborhood seems calm, it looks like there are some walks to do.