We did not end up staying here as the main reason for stopping at Te Anau was to use as a base for seeing Milford Sound and the sights on the way. We could not do this as the main highway was closed to private vehicles at the time of our visit.
Despite the closure of the road being outside of her control, and the late notice, Dianne was kind enough to provide us with a partial refund.
She was also quick to respond to all messages sent.
In view of the circumstances - excellent.