Claire welcomed us on arrival and was helpful before that, too. The location is very convenient for buses from the pedestrian ferries that arrive at Matiatia. Buses 1, 1a and 3 stop almost right outside and the other routes are just up the road. You can easily walk to Oneroa Village (cafes, shops) and both Oneroa beaches. The walk to Surfdale, around the coast, is lovely, too. You can also walk to some wineries, including Cable Bay. The Tahi room is well-appointed and the bathroom is very close. As it was a hot summer weekend when we were there, the sun shone very hot and direct in the mornings into the bedroom, but Claire had mentioned this so we left the blind down... and got up to open the door to let in cooler air! We have spent lots of time on Waiheke over many years, but if you haven't been there, you should definitely check it out.