Listing not as described. Discussed the POTENTIAL for noise between 7-9am and 6-8pm (which would have been acceptable) when actually it was constant banging and screaming from upstairs - despite requesting guests to keep the noise down which is pretty hypocritical.
Went out at 5pm thinking it would quieten down by our return but it just got worse. Asked Steve politely if he would mind asking the kids to be a little more conscious of jumping around and screaming because it was so loud downstairs - but no luck; in fact, Steve said this was relatively quiet for them so I was gobsmacked.
Decided the best option would be to find somewhere else to stay (8.30pm at night). So went up and spoke to Steve who referred to the kids at little a***holes (great way to describe your kids to strangers!) and would be going to bed soon and he isn’t used to having them on his own with Narelle not there - I think an attempt to get us to stay. I said no thank you I think it would be best to leave so they don’t have to worry about upsetting us and we won’t have to deal with the unacceptable amount of noise. We left the place spotless so they would be able to air bnb it out to someone else - but Narelle still insists on keeping the money.
Steve said he would refund 2 nights only of our stay. I asked for all of it to be returned as they are misrepresenting the place, this seemed to really anger Steve and he became a little hostile. Narelle comes back with only returning $54 (one night stay) and refused the refund request. Was told by Steve that the price reflects the noise that you can expect at the place, however, nowhere in the listing does it state this? Maybe the listing should state that you can expect constant noise and then people could decide if this was acceptable for them?
Was so disappointed as this has never ever happened in all the air bnbs we have stayed in, and we usually get on fabulously with our hosts.