Monique is a really nice lady. Her house is super clean and beautiful. She took care of us as their children, and also provided us really useful information about NZ and Rotorua. Osca, her dog, is really friendly and a great guardian. The room and the house were even better than the pictures! The bed is so comfy and warm. Overall is a great house but the most important part is that Monique is a great host and a wonderful person. Her house is a must if you go to Rotorua.