The apartment was clean with good instructions about the stay. Kate was very helpful getting us settled in (via phone call) and she kept in touch to see how the stay was going, but not intrusive. She was responsive with communication. The only thing that could have been improved was that there was little cupboard space for our food shopping when we arrived so we had to make some space. Apart from staying during the week of the ex-tropical cyclone (therefore lack of activities available which was nothing to do with the host), it was a lovely stay. Kate took this into consideration and offered us a complimentary extra night as the weather was forecast to improve. Very kind.