Kim was available from the get-go once we got near the property and our GPS quit. That was really nice. When we got there the chalet was as it looks in the photos and so nice and bright and comfy, and in the middle of the bush, a few minutes from all of Auckland and the airport! She asked us if she could bring a breakfast tray that evening because we were leaving early the next morning. So nice. I wish we would have had days there to relax and explore.