We contacted Susie to cancel our trip 5 days before we were due to arrive because we were both feeling unwell with flu and worried about the Covid-19 situation.
A few days later we contacted her and were informed her husband was passing so we asked for a full refund and respected her space which Susie agreed to.
After a week we contacted again and enquired about our refund but we received only 50%. To our surprise when we queried this we got a rude and cold response and got told in no uncertain terms that we won’t be receiving our money.