Heather welcomed us on our arrival, which was lovely, and showed us around the apartment before leaving us to it. However, it was clear that she was nearby and happy to help should we need anything else. The apartment is just gorgeous. Sparkling clean, beautifully decorated, spacious, stunning bathroom, quiet, and had everything we needed. Sadly we only had one night in Taupo, but would dearly love to come back to this airbnb and will definitely be recommending it to friends and family.