We didn't meet Gayle but she provided all the information we needed for our entry to to the cottage to be very straight-forward. This is an amazing listing, set right in a stunning Kauri forest - the trees are breathtaking. Walking to and from the town centre through the botanic gardens was a pleasure each day. It's a fairly strenuous 40-minute walk involving some serious gradients both up and down but we thoroughly enjoyed it. The cottage itself is great - a very comfortable bed, good shower, everything required in the kitchen and the fastest wi-fi connection we encountered in New Zealand. Would thoroughly recommend for a stay in Dunedin.