We only had a short visit to Queenstown and weren't able to meet Bernadette, however, ahead of our stay she messaged us swiftly, provided good instructions and answered any questions we had. I certainly felt assured, from the outset, that we had made a good choice.
Despite our very late arrival (due to weather/flights), this did not represent a problem. On entering, the apartment for the first time, we were struck by its immaculate presentation. Furnishings were of good quality, plenty of towels and bedding were provided, as were some toiletries and cereals. Also of help were local guidebooks and pamphlets. On waking in the morning (we arrived in the dark), the first thing that strikes you about this apartment is the stunning view over the lake to The Remarkables - a view which one could never tire of looking at and can be enjoyed from both the living room and the main bedroom.
From the perspective of location, parking is available at the front and side of the property and it's less than 10 minutes drive from Frankton, which has both the main airport and excellent supermarkets and retail facilities. Queenstown itself is about a 20 minute walk or is under 10 minutes in the car. The apartment itself is in a quiet and very pleasant residential neighbourhood, which was certainly ideal for us.
Overall, a good apartment with a good host. Our stay was brief but enjoyable and I would have no hesitation in recommending it.