Arrived after a long drive to no key in the lockbox and contacted Renee (who in fairness was v helpful) and found a spare key in a separate box. When entering apartment it hadn’t been cleaned and mess everywhere - dirty toilet, unmade bed, towels on floor. Called Renee again. Managed to engineer cleaners coming out (it’s 6pm at this point and we were heading out for dinner) so had to shower in the gym using some hand towels in our suitcase. Whole thing was a total shambles and we felt the resulting 10% discount off our 2 night stay was a bit derisory given the high cost of the property.
Property is nice per the photos and perhaps we were unlucky with our experience but for the money would expect things to be a bit tighter.