Chris was so warm and welcoming on arrival. He made sure that we knew all the "bells and whistles" of the accommodation we booked. Bed was comfy and the spa was a nice treat to add on top of it. We appreciated too the suggestions which Chris gave about what activities you can do in Rotorua for free (we learnt more despite coming in the past!). Also loved the little dogs too that wander in the garden from time to time. Great spot!