Jan was very welcoming and great at communicating leading up to my arrival. She picked me up from the bus stop, which was a great help with my bags. Jan went out of her way to share her local knowledge, including showing me some local sights only accessible by car, and going to the Waitangi Day festival. The 'batch' has everything you need, not to mention the gorgeous views! I will definitely be back to the Bay of Islands and wouldn't hesitate to stay at Jan's again.