We loved the location to get the the mountain, but still be close to Taupo for anything we needed. Check in was easy and we had everything we needed. We didn’t need to be in communication with Pauline but she was quick to respond to our messages we sent before hand so communication was great. It is on a main road, which didn’t bother us but if you’re sensitive to road noice keep that in mind. Our biggest note was that the place is quite dated, while that didn’t impact our stay, we did note that a few surface level updates would improve the experience and would make it more worth the amount we paid to stay there. Overall a great experience though!