PLEASE READ!!
We booked this House for 3 nights. I asked Gwynne if we could check in early as we were travelling from the far north which is a 10hr drive. Gwynne agreed to an early check in however when we arrived the house was not clean. Gwynne apologised as she was cleaning and offered a refund back for the cleaning service which we were grateful for and helped her clean the House. That night and early hrs into the morning we had a very bad experience in this House especially in the top bedroom with the window facing the driveway with the attic. The next morning i tried contacting Gwynne numerous times to advise her of our bad experience and to let her know we would not be staying in the House any longer. In our scurry to leave the house i took the key and tried to contact Gwynne to ask her where she wanted me to leave it but didn’t get a response until later that afternoon/evening.
Gwynne come to collect the key and we explained to her our experience, she apologised but we felt it was not sincere. I asked about a refund for the days that we did not stay in the House and she advised me to go back through Air bnb to request this. I wasn’t too sure on the process and tried to do this through air bnb and contacted Gwynne to ask if she had received confirmation of the refund which stated that the host needed to accept. Gwynne accused me of harassment and told me not to contact her and hung up on me. I was trying to ask for help and clarification with requesting my refund and as the host of the House thought she would be more helpful esp after our experience. This was not the case. I ended up escalating this and went directly to Air bnb to explain this situation, they even tried to contact Gwynne to no avail. I am grateful that Air bnb were able to help me sort my refund. Overall a very bad experience which left my Family and i having to look for a new place to stay last minute and fork out more money.