We unfortunately had a very poor experience staying at this Air BnB. We arrived on the property around 7pm and went out for dinner and walk around Whitianga. We returned to the room at around 9pm. The room is in the back of the garage separated from the main house facing the backyard.
We noticed loud speaking and laughter coming from the main house, at about 920pm I messaged the host on Air BnB and also texted them asking if its possible to have a bit less noise as we were tired from a long day of driving and was planning to head out early the next morning.
there was no response so at 945pm I walked over to the main house asking to speak to the host Alex. I expressed that if possible could they maybe reduce the volume for us so we could rest. Alex instantly became very defensive and somewhat aggressive saying it was their house and if we didn't like it we could just leave. It was extremely jarring to be threatened to be kicked out at almost 10pm at night. I explained that I understood it was their house and I was simply asking for some quiet just I would ask if any other issue arises during an Air BnB stay. Alex yelled somemore about its not that late and they were not very loud and we should just get over it, at this point I was quite worried so I simply went back into the room.
I have to say I have never had a host respond in this way when a concern was raised. The main issue for me is just how inappropriate and out of proportion was, I could only conclude that Alex either had a very bad day or there was some alcohol involved. Regardless this was a very bad experience and we would not recommend this Air BnB for anyone. I think Alex is under the impression that she was doing us a favor when in fact this is a fee for service situation. We pay to use the service and I certainly don't see why we should be intimidated when we have some concerns raised.
There was no other communication other than the copy and pasted message about checking in and out.