I had a wonderful experience: Susan provided contact details for a great cab company to use from the Airport, she greeted me, showed me around the space, and had local recommendations for dinner and shopping. The space was clean and had a fridge with chilled milk and water as well as coffee fixens for the morning. The bed was comfy and I enjoyed my takeout on the delightful patio with a glass of wine. The neighborhood was fun to walk through and had easy access downtown via bus.