We received a message from Suhki and Glenn one week before our check in date saying our room had been 'upgraded' with free of charge. We had some concerns and asked from some clarification, however we were assured that we would like the upgraded accommodation. On check in, we were shown to a ground level unit with an uncovered outdoor deck and no direct view of the lake, which could be accessed by walking down to the lake front. While the unit was comfortable and the bathroom was very nice, we were disappointed that we did not have the lake view and outdoor balcony we paid for. We contacted Glenn to politely express our concern and he quickly came to talk to us – he offered to open the upstairs unit to allow us access for view, however we were asked not to use the unit in such a way that would require a cleaner through, which we agreed to. Also, the manual provided to us on the site for the ground floor unit advised of cooktop, microwave, dishwasher access that was not available in the downstairs unit.
When we checked out, Glenn explained that we were moved to the ground floor unit for personal family reasons, which we were understanding of, however we would have appreciated if they had been upfront about their situation from the beginning. We still enjoyed our trip to Wanaka. We also enjoyed the breakfast provided for us.