Pearl went above and beyond with providing us with her information after booking her place. We had direct communication with her the day of arrival and she greeted us warmly upon arrival. She lives above the apt. if you need anything, or you can choose not to be in contact throughout your stay. The place is so warm and inviting and decorated in a beautiful French country style. Pearl has thought of everything when it comes to amenities and the view is stunning! You can have as much privacy as you wish at the end of the cul-de-sac in a beautiful neighborhood. Everything is within easy proximity, from a walk to the shopping center/grocery store to the train into town. The gardens are lovely. We had three adults and were very comfortable throughout our stay. We would highly recommend this Air Bnb for anyone looking to stay in Auckland.