Pamela was very responsive and was kind enough to allow me to store my suitcase at her place after I checked out until my bus left later in the afternoon. There were juices and bread kindly provided. The location is about a 12 min walk from central Te Anau. Unfortunately, there were no buses or ubers in Te Anau, so the walk might be a bit painful if you have multiple suitcases. Otherwise, the neighborhood was very safe and quiet. There were 2 beds in the room, and I thought it was good value for the price I paid!