Such a great private container cabin with a beautiful mountain view away from the city where you can enjoy and relax. However in times of unexpected situations they can't handle it properly. We experienced power interruption on our last day, few hours before our check out time. We've been trying to ring Kate and Josh but they're not picking up the phone. The host is not even aware of it until we flick them a message. We have an important ceremony to attend to and need to have a shower and they offer us the pool instead of a guest shower room knowing that in few hours we need to check out. Ended up leaving the place without personal hygiene. Upon exiting the property, to our surprise, saw the maintenance people who are responsible for the power interruption, no accident happen nearby and looks like it's scheduled and noticed has been given to the properties that are affected. Wondering how come they are not even aware of it. Such a hassle for the guest staying in the property.
Bit disappointed on our last day stay thus there is always room for improvement.
As my partner having a degree in hotel and restaurant management and been working years in hospitality industry, suggested that in times of unexpected situations that may occur, always check your guest/s to let them feel that they are not being neglected and communicate properly (apologise, ask what they need, offer complimentary pass like free drinks, food or voucher if possible).
To sum up, we still have a great stay!