The place was very nice. Team EJ were responsive to messages and communications.
However:
1) When we arrived, the alarm was set and it sounded off as we entered the house. We had to call through to get the code to disarm the alarm.
2) Got in contact with Team EJ to notify that the pool was not heated. I got given info a few times that it was and that it was a) because the roof needed to stay closed, b) the heat pump automatically turned on during programmed times. I even purchased a pool thermo to prove the point.
3) Main dishwasher was not working, was told to turn to rinse cycle. Ended up using the other dishwasher.
Maintenance man turned up second to last night and confirmed both pool was not heated and dishwasher not working.
Spent a lot of time messaging back and forth which became exhausting and time consuming. The main feature, the pool not heated was a disappointment as we were looking forward to enjoying this amenity throughout our stay, especially the children.