I was the unfortunate victim of COVID19 which meant my trip around New Zealand was cut short, I was however very fortunate to get seats on the last international flight home, although they were only confirmed last minute, which was on the day of the stay at this accommodation. I emailed the host to advise I was unable to stay, to be told I should contact air bnb for a refund, to later be told by air bnb the host did not agree the cancellation. I understand the inconvenience of having to prepare accommodation for a person and not have them stay and even if half of the refund couldn’t be provided (because I didn’t stay at the property and I’m sure the property needed to be cleaned for the next guest anyway), however I’d at least expect an honest response from the host which I didn’t get. Just for the record, I’m sure the accommodation is lovely so I’m unable to rate that, this is purely down to dishonesty in the booking arrangement.