It was the worst experience I ever had with Airbnb. I would not recommend this listing to anyone. The host provides false information, rents our room to other guest, refuses to communicate on disputes, being rude and laughs at our accent and drove us out in the middle of night.
The listing has two rooms, one double room and one single room, and the maximum number of guests is three. When I booked the place I booked for three adults so obviously both rooms are supposed to be ours. The host hasn't contacted us until the date we check in, and told us that she rented the single room to another guest. It was less than 24 hours before checking in so we could not cancel the booking and it would be very difficult to find another available place due to the Easter holiday. Since the host offered that one of us could stay in her own roon because she would "be at home very late", we decided to be thankful and accepted the offer. But to be sure I confirmed with the host that after she came back, she would not use her own room because that could be very awkward, and she confirmed us by saying "we will not b home". Her response is already contraversial to what she said before but I didn't think too much.
During the trip I received a news from my parents that my grandma passed away, so I left my wife and my friends and returned to Auckland, what happened at Diane's place is described to me by them, and I believe it is genuine and objective because I was on the phone for a long time and listened to their conversation.
My friends arrived at the house around 9:30 after a long journey, three other friends booked a place across the town. Since none of them had any food, everyone entered the house to have some hot water and cooked some food. The host returned at this moment (remembers she said she would not be home?), and before my friends could say hello the host started yelling at them and saying that they "don't obey the rules" and tried to "take advantage of her". My friends tried to explain but the host refused to listen. She also blame that my friends has messed up the single room (which she rented to another guest without telling us).
The argument continues and the host started to say that we only booked one room, not two, which is ridiculous because you generally can't select number of rooms from Airbnb and we booked for three adults, I explained before that both available rooms of this listing are supposed to be ours. The host then asked my wife (who is supposed to stay at the host's room) to leave. The time was nearly midnight and it was raining, can you believe a host drove a girl outside into the dark, cold, and wet night for no reason? I don't want to make it sound like one of those sad stories but that's what was happening. My wife then started calling me and hope that I could explain to the host, and here is how the host respond and I quote "I will not talk to him. No one will tell me what to do in my house. " My friends and wife don't speak English very well and have quite strong accent, and they got laughed at for it. My wife and friends had no options but to leave the place and found another motel about 50 Km away. Before leaving, the host said "I will give some of your money back, but not all of them".
Oh, did I mention that one of my friend sat on the bed and got pricked by a needle? And the host gave no comments to that. I also checked on other comments to this listing (why didn't I do this earlier), I found that this host totally denies any negative comments to her or to her house -- her dog never barks, her house is perfect quite despite the alarms at midnight, the house is perfect and if you think not, find another place or go book a hotel.
Well, wish you good luck if you choose to stay here.