My colleague and I had a very disappointing experience at this apartment. Upon flying into Wellington and arriving at approx 5pm for check-in (check-in available from 3pm onwards), we entered the apartment to notice that the entire place had not been cleaned. Sheets, towels, rubbish from the previous occupants remained. We called the hosts and were advised that they were told the place was cleaned, upon us sending them photos they realised it hadn't. They were unable to get a hold of their cleaner and gave us two options.1. To receive a full refund and to seek alternative accommodation which we had to source or 2. Purchase new sheets and be reimbursed by them (we would need to purchase a lot more than just sheets). Luckily we were able to locate alternative accommodation and immediately moved out.
The communication between this host and their cleaners is obviously lacking. The last thing any traveller needs is to be faced with a situation like this.