Lovely room with tea and coffee, TV and a great bathroom. Sandi was a wonderful hostess, arranging for me to attend events and attractions and, as I didn't have a car, she either arranged for the bus to collect me from the door or she or her husband dropped me off and picked me up again. They were both extremely helpful, and I would unhesitatingly recommend the B&B to anyone visiting Rotorua. If you do go, order the 'Sandi Special' breakfast and enjoy!