Before our trip, Kat was very communicative in recommendations to Milford Sound and other touristy things. She told us about the lack of uber and offered several alternative options with approximate pricing! The view overlooks Queenstown and is amazing! Inside the room, there's a fridge! We had to leave for our Milford Sound tour at 6:30 AM and she had breakfast at the bottom of the stairs for us! After our stay, we forgot our electric toothbrush during our trip. Kat reached out to us and asked if we wanted it shipped back to the States! She shipped it back without asking for compensation. Highly recommend!