Oscar was very pleasant to deal with and the apartment was very comfortable, especially the bed! Even the cleaner surprisingly taking our luggage up the stairs after we dropped it off prior to check in was a welcoming gesture that contributed to our good time.
Young families - It's not exactly toddler friendly due to the amount of stairs and lack of a barrier along one staircase, but if you can block off the entrance to the stairs you'll be fine.
The kitchen was functional and well equipped.
The TV with Chromecast and Bluetooth speakers for music was perfect for home entertainment.
The bathrooms were clean and well maintained. One minor complication we found with bathing our young toddler was the shower screen wouldn't remain open, but we managed to keep it open using our MacGyver skills.
The location was perfect. Ponsonby is a great place to visit with plenty of good food choices (Mekong Baby), good cocktails (Deadshot), shopping, exercise and a cool playground for kids.