What a pleasant and unique place to stay! My husband and I loved it. We did not get the chance to meet Diane (just due to the timing of when we arrived and when we left) but she was very communicative nonetheless, which meant we had no issues getting in, etc. She left out some macadamia nuts and a bowl of fresh fruit as well which was very kind. Very comfortable and spacious; really a great deal in all regards. Highly recommend!