Fay presents a fantastic place to stay. The bathroom was immaculate and bathroom and bed linen was like new. The bed is very comfortable and there are plenty of pillows. Fay’s communications were very friendly and efficient leading up to the stay, and then in meeting me to show me the accomodation, how everything worked and answered all of my questions for things to see,do and eat in Rotorua. The breakfast setup was wonderful, including tasty home made condiments and the shortbread was terrific. Highly recommended, I would stay again in a heartbeat!