We unfortunately had bad weather but due to the pool and spa pool we were still able to have fun. The house is great with all the space! We got to meet Tyler one of the owners who came to give us the dog bed and bowls. We had to contact Ruby who was very responsive given she was dealing with flooding in Auckland to let her know about the leak from the bad weather and the washing machine not spinning properly. Ruby offered a linen change and fresh towels and was really appreciative of my feed back. Tyler had planned to put in insect screens on the windows but was unable due to the storm weather. They will be a great addition in the future to stop the mosquito's getting in. The indoor and out door fires went down a treat as well as the pool table. We loved staying at Whio Retreat despite the terrible weather.