We only stayed for one night and landed very late in Aukland. We needed a place to shower and sleep before starting on the road to Rotorua. Warwick and Serap were very accommodating and made sure everything worked out. We didn't arrive until 1am but had zero issues with check in. They even left the lights on for us because they knew we were getting in so late! The place was sparkling clean and we highly recommend it!