Crawford and Janet were warm and friendly from initial communication through to the end of our stay. They were flexible (our flight was cancelled from Wellington and they shifted our booking by a day without a problem) and responsive to our needs (providing entertainment for our toddler including a big tub with water toys!) They showed an interest in us and what we wanted from our visit, providing us with some great tips, whilst also respecting our privacy. The flat is perched just above the town with lovely views out to the river. It's pretty exposed so be prepared for the wind! It wasn't entirely toddler friendly (trinkets around and knives in drawers at child level) but our toddler is into EVERYTHING and we managed to broadly child proof it. Overall a strong recommendation.