Please see review from Tracy (Dec 2019).
We had same experience. Amazing views, good location between airport and center. But house was a bit neglected: no strainer for pasta, dishwasher partially broken, coffee capsules but no coffee machine, vacuum cleaner didn't work, TV unable to receive any channels.
To be fair, property manager, Ray responded to issues - but only after a couple of messages and a call.
"Luxe stay" has 25 properties in Queenstown to manage, and most of them are full in January high season, which I assume must make it hard to address these issues.