I had to fly to Auckland for the Elton John concert, but due to the flooding in Auckland (27/01) my flight got canceled (we took off, flew 30 minutes and turned back to Wellington because Auckland airport closing…)
It was a situation that was totally out of my control as the whole city was basically inaccessible from Wellington
I was in touch with Prince all evening about it and was super transparent about what was happening, he’s been nice at answering the messages.
However when I asked for a refund, out of the +700$ we paid for 2 nights, we got reimbursed only 243$… Just one night
I have asked if at least the cleaning fees of 150$ could at least be reimbursed as well and no sign of life since
So be aware if you book this appartment that even if a situation that is out of your control INCLUDING a major weather alert that is affecting a whole region, you will not see more than a third of your money back.