We enjoyed our time at Rotarua exploring and doing some beautiful hikes / tramps (Lake Tarawera) and Whirinaki Forest (canyon), however, were disappointed in the house. It was surface cleaned but the house is definitely lacking in attention from the owners and / or property managers. The windows hadn't been cleaned in years and we had booked the house because of the lake view but it wasn't pleasant to look out the windows as they were absolutely filthy. We didn't use the downstairs as it was musty so we set up a make shift bed for our son upstairs. Curtains were stained / table cloth stained / quilt covers dirty or stained. The entrance door was covered in dirt and insect marks, so much so that I thought it couldn't be the door we enter through as it look disused. The yard could do with a bit of love. We mentioned this to Iris and she assured us they would do a thorough clean inside and out after our stain. It shouldn't need to be mentioned.