Great place - well appointed, close to amenities, beaches and handy to city, but…….
On arrival - rubbish left in bags in pantry, bins not emptied, drawers with litter inside, fridge/freezer (spills). On the whole - not up to the standard we expected. Apparently cleaners let host down and she apologised.
No hot tub - One of the major reasons we chose this listing was because it had a hot tub (supposedly the only one in the area). It does have a spa bath in the main bedroom en-suite. Host response was spa baths are called hot tubs in China and apologised for confusion.
Washing machine - Flooded main bathroom on first use so not available for the rest of our stay. Host contacted service agent & Harvey Norman. They both rang trying to pressure me into making financial decisions on the hosts behalf - I was unwilling to do. I relayed this to the host.
Went through AirBnB for resolution.
Unfortunately the host was in China during our stay and appeared not to have a back up person in NZ to red