Emma is extremely responsive and helpful. However the actual house is very different from the photos (a lot more worn down, and 1 room is not available for use), the facilities (such as lights, showerhead, sink and toilet bowls) were really not functioning (could not be switched on, were leaking, clogged up etc) . I think a lot of maintenance work is required for this house. Overall, our group was rather disappointed with the two-night stay.