Although we did not meet him in person, Stephen was quick and helpful with communication and his daughter Kriszia welcoming. It was not clear to us when booking that the unit is in the basement and not completely finished, and the space triggered both of our allergies. The air freshener scent was also quite off-putting to us both; however, that may just be our personal taste. Might be better to check out one of the upstairs units in the main part of the home.