Unfortunately our stay at this property was awful. Would not recommend booking a property if it is managed by bachcare. This is the second time we have booked through bachcare on Air B&B and our experience has been terrible both times. On this occasion we were given the incorrect address, this property is in National Park, the address we were given was over half an hour away in Ohakune.
On arrival to the correct location the general state of the house was appalling, dead mouse in the kitchen cupboard with mouse poo everywhere, broken curtains, dirty surfaces, floors hadn’t been swept / mopped, kitchen surfaces greasy. There was a stain on our duvet with hair stuck to it. TV didn’t work either. A small problem on the scheme of things but just another problem. Just appalling. On our second night we ran out of gas so no hot water / oven use.
To make matters worse bachcare are impossible to contact. We were given no contact manager for the property. Today when checking out we locked ourselves out of the property by accident and needed to contact someone urgently for the door code, we rang the 24 hour helpline and the “urgent” number and to this moment now over 12 hours later no one contacted us. My husband managed to break into the property because a window was (lucky for us) unsecured.
We paid almost $900 for this accomodation, but the experience we had was similar to that of a budget backpackers.