Did not meet Nicky in person (am ok with that), but her response is really fast. Checking in was easy. Amazing view, place had enough kitchen utensils to cook a feast, that is if you have the time. Space was rather large for my family of 6 adults and 4 children. Going to the town centre was easy as we were going downhill, but going back, phew, not for me. Would recommend this place anytime.