I had the good fortune to book this lovely apartment for a one night business trip to Auckland. Frances gave me all the information I needed to find her place, as well as where to park and how to find the keys to access the apartment. Inside I found a very well appointed and comfortable living space, immaculate. Some really nice touches were the selection of coffee and tea, breakfast cereal, milk and home made chocolate chip cookies (a real treat). Very tastefully furnished and just a really nice place to spend my night and Frances was a great communicator and hostess. Would definitely recommend this gem to anyone.