Open, BIG and optimized space. Really good sized rooms that are ideal for larger groups. The lounge area is massive and accommodating. Annie communicated in a timely and professional manner and i was thankful we were given the dispensation to have an additional person join our group (with prior discussion / approval) at no extra charge which was incredibly kind and helpful. Many thanks again for the wonderful stay and i'll be adding this too my list of future stays within the Rotorua area.