The place was in a great location, was neat and tidy. But the only reason why we booked it was to go kayaking. We could not unlock the padlock with the key provided. By the time we decided to message about the problem it was getting late in the morning. by the time the conversation finally got around to telling us where the actual key was it was almost 10. We were given the option to take all of our belongings out of the house so the cleaners could work but we could use the kayaks until 11am. Unfortunately we had other appointments so this was not an option for us. We were refused a partial refund.