Fay and Jon were very welcoming and extremely hospitable. They both desire their guests to have the perfect Rotorua experience. The bed was comfortable, the suite spacious and very clean with amazing views of Fay's gardens. We loved all the brochures Fay had available and her wonderful advice on activities in the area. Her homemade goodies were perfect for breakfast. Location was great, just next to the Redwoods and a short drive to the center of town. Wish we had longer to explore Rotorua!