Excellent communication at the time of booking however if you need to make contact once at the property, communication is not efficient. Unfortunately we had to cancel our full booking shortly after arrival as there were issues that we were not prepared to accept and communication with the owner was non-existent, in spite of us following her pre-arranged communicating directions once we arrived at the property. It appears that this owner lives out of the area as her Glenorchy Airbnb indicates that she lives in Canterbury. Perhaps this distance led in some way to contributing to the various issues we experienced. Fortunately we were able to seek alternative accommodation for 3- nights, rather than spend the booked 3-nights in conditions that were not acceptable to us. Airbnb organisation have been most supportive in a refund.