We didn't meet with Andy but Chloe was just lovely to deal with (as was Anna). She was very welcoming and full of great local knowledge which helped us with our stay.
The studio loft is in a great location right next to the redwoods. My partner loved being able to go for a run there and I loved it that we were away from the touristy side of town.
The loft was neat and tidy and we had a comfortable stay.
The ceiling is sloped so can be an issue for tall people (I am only 5'4" but had to be careful getting out of bed on the right and with using the kitchen sink because it can be easy to bump your head).
The loft is full of beautiful, natural light and lovely to wake up to in the morning.
Chloe took care to make sure we were looked after and was very responsive to all communication.
We recommend you stay at Chloe and Andy's when in Rotorua.