My family and I were due to stay in Te Anau for 2 nights but couldn’t reach the property due to unsafe weather conditions. Road closures, landslides and very heavy rain left hundreds of tourists trapped in nearby areas and we didn’t want to take the risk of roads closing to block our onward routes as this is a once in a lifetime trip for us, or risk driving in the conditions. A state of emergency was declared, red weather warnings issued and still no refund was issued. I spent 5 hours with AirBnb working out the issue and the whole thing became such a hassle, despite the fact I had no control over the weather issues. I wouldn’t risk booking ever again due to the inflexible approach in unforeseen circumstances. Alternative dates were offered in March but that’s over a month away and doesn’t work as we won’t be here. Disappointed with the lack of flexibility and refusal to refund when we couldn’t get to the property.