The sole reason we chose this property was because it stated it had a washing machine and tumble dryer. Well it didn't. On arrival, I then looked at the property notes on the table and it said 'laundry on request.' I texted Gae and was astounded at the blatant dishonesty and rudeness of her reply. She said that I had to ask the tenants next door if I could use their washing machine and tumble dryer, if not their was a laundromat in the nearest town. To cut an unpleasant story short, I asked the tenants next door, they had only been there a month, knew absolutely nothing of this 'arrangement' of Gaes' and were more bothered about their tenancy than anything else (understandably). The man was hostile and made it quite clear he didn't want me using his facilites, (please don't laugh, it wasn't funny), his wife came along and attempted to placate him and although she tried to persuade him to allow me to use the WM and TD just once, then and there, my husband and daughter had gone out, I was alone and he had a key to the two connecting doors into the property we had rented, so it went no further. I asked him to lock the door on his side. We endured noise from him on his rowing machine in the garage underneath the room my daughter slept in and shouting from their property in the mornings. We were meant to be on holiday but the stay here, along with the power cuts in a pitch black area - which apparently are frequent - was very unpleasant simply because of someones dishonestly and the fact that a tenant had a key to two connecting doors into this bnb which left us feeling vulnerable at night and that we needed to take valuables with us every day. This was our first foray into the Airbnb world and initially totally put me off using the company ever again, however, I have been so impressed by the swiftness with which Airbnb resolved my complaint after we left Maison Noire that I will definitely be using them again.