Property and location was 5 star
As per looks apartment was clean but we had flea bites.
We had bad experience on my partners birthday specially planned.
We been locked out of the bedroom as there was a lock and no room keys provided.
There was no notice that we are not able to open that room if its locked form inside.
We can sleep outside side in lounge on carpet as told by host on phone call no sheets and blankets provided.
We also were asked to pay extra to get another room to stay which was AirbnB fault.
As our apartment was not hotel property so hotel receptionist was not able provide us any extra linen as a courtesy.
We were asked to pay by the host to open the bedroom door which is ridiculous and later we found out from locksmith guy that key was lost by owner and he said this lock is wrong and shouldn’t be here. He came next morning to open the room.
Spoiled our gateway plan on birthday eve.
When shown flee bites picture , we were given this answer by host “Could you kindly obtain a dermatologist`s diagnose of these very different in nature irritations that can be held for verification?”
This is the worst service received and host is arguing and blaming us for all.
Are we Paid extra for cleaning fee to get flea bites!!!
We told the host we were traveling with infant and we were lucky that we decided to put infant in another room. There could be worse scenarios. But i guess its too hard to understand. There is no help only talks on phone. No humanity at all.
Disgusted and unhappy customer.