Lou Lou's place is lovely and full of character. The room was nice and cozy with an electric blanket and heater to keep me warm. I really appreciated this as the weather in Auckland was very cold compared to were I come from. Lou Lou was very helpful and cheerful throughout my stay and stocked my room with brochures for activities in Auckland. I had a little area in the bathroom where I could store all my things and she also had put an abundance of products for me to us (shampoos, different lotions, conditioners, soaps etc). The internet had a little problem but it had to do with the service provider and Lou Lou followed up on the issue as best she could. On my last night she treated me to a lovely Thai meal to make up for the internet playing up. This was a very thoughtful gesture on her part and I really enjoyed our chat. Thank you for a lovely stay Lou Lou.