Louise is a great host, she made it really nice, easy and comfortable for us. It is a pleasur to talk with her. She made our arrival in the middle of the afternoon super easy, and she let us leave our luggage the last day, before our flight. Her apartement is very comfy, the room is great. It is well located, bus 20 to the CBD down the street and a 10min walk to Ponsonby road. We loved our stay.