Janet has provided the best service we had ever encounter in New Zealand. Fruits were even provided in the room on top of the usual snack bar. Nice facilities and the king size electrical bed(which kept us warm) is very comfortable. Everything is well maintained. Additionally, we have a stunning mountain range view from our room. Janet is patient, kind and willing to guide us through our trip in Queenstown and even give us solutions when we face difficulties in our journey. Highly recommended!!! 👍🏻😁