In the true sprit of Airbnb’s request to review, “think about your experience with the host, their place and the effort (or lack there of) they put into making your stay comfortable.
We were a family of five plus x2 grandparents and it is fair to say that the size, layout and location were all quite acceptable. With regard the place, effort to make our stay comfortable not at all.
As a superhost myself I am very familiar with considering the experience from the guests point of view.
We only got the entry code at three in the afternoon when the house had been empty for all afternoon and the late morning. What possible harm could it do to admit weary guests as soon as the place has been cleaned and ready. Not thinking about the guests comfort at all. To keep this short massive potholes in the drive. Not bad in a 4WD but dangerous walking in after dark, carrying children with poor lighting.
Carpet clean but no attention to detail Layers od dust on the range hood and artworks on the wall. Furniture had not been moved to clean behind. Spiders nests and webs and other rubbish behind same. Windows all dirty. Black mould around most. Front fence not safe for children. Patched roughly but holes children could climb through and over. No tea, coffee, sugar salt, pepper pantry basics. Not even a dish scrubber or pot scrubber in the kitchen. First time I have come across this in an Airbnb. If you wanted to use the BBQ advertised, the guest had to travel to the managers place of business, pay extra for the gas bottle, pick it up and transport it to the unit and return it to the managers at the finish. Al for their benefit without a thought at all for the $300 per night guest. It would be fair to say the see the place as a cash cow rather than offering a profession high standard of hosting for the guests. Their were many more issues that could have been detailed here but you get the idea.