I was very pleasantly surprised to be handed a home-baked bread on arrival. Niki showed me around and explained how everything worked and was patient about some unexpected delays that meant I arrived late for check-in. The neighborhood is quiet and felt safe, there is a nice little folder on the table showing activities around Helensville. The spa is very roomy and has silver as a disinfectant, so no nasty chemical smells, which is great. The aromatic candles leave a nice and understated scent around the house and everything is very spotless and tidy.