The communication was excellent! Rachel and her mother were straight on hand to answer a few queries I had (never did find the very illusive Great Spotted Kiwi sadly).
The Bach was charming, very easy to settle into and very comfortable. The pantry was very well stocked indeed (perhaps the best Iv encountered). Very easy to access the lake and surrounding walking hotspots which even by New Zealand standards are absolutely stunning... take the trail up the mountain, you will not regret it!
Can genuinely say I was sad to leave this place. Would absolutely recommend!