The host had excellent communication leading up to the stay, and it was very much appreciated. Wifi was very easily accessible and there were great instructions listed inside the house. However, there were some amenities missing, and some signs of poor household maintenance. Water kept seeping in through the back door making the kitchen wet. There was dust everywhere and the couches were a bit dirty. The beds and towels were clean, as was the kitchen area and the dishes, which was nice. Overall, it wasn't a bad stay for a large group, but certainly not luxury living for Rotorua. The kayaks are a nice touch, but the put-in point (walking distance) was less than ideal. Too shallow and rough waters. Neighborhood is a bit dodgy, but we didn't run into any problems.