We never actually met with Lisa, an email exchange prior to arrival did provide clear directions for the location. We arrived but could not get into the apartment and had to call her twice. A key code is necessary to get the actual key - so save yourself some time and ask upfront. The apartment is cozy, but hard to heat in cold weather - fireplace can add some heat with great ambiance. We arrived early evening, and found no breakfast supplies - so again check to meet your expectations. The kitchen is complete for stay-home dinners and the deck provides a lovely outdoor space in good weather. Washer/dryer are a plus, bed/duvet warm and comfortable, wifi has great connection, closet space very limited. The Love Shack is down a steep flight of stairs, so beware if you have bad knees.