Jenni made communication very easy and although out of town during our stay she ensured that we had a contact person if any issues arose. (We had no issues, but it was reassuring to have someone on hand if needed) The location was handy to all our venues and the house had all the necessities we required, including pantry staples which was a bonus. Would highly recommend this property for future travellers to the region, Taupo is a stunning destination!