Excellent communication. The location is just out of town, you have to drive but is really worth being there. The 6 of us middle agers stayed 4 nights on our 13 day trip around the South Island. It was the highlight of our trip. Breathtaking views from everywhere except the 3rd bedroom but the couple who slept there said it really didn't matter. Mike and Danielle provided everything needed, meticulousy presented and easy to find. At first we did struggle a little with the stove and washing machine but eventually succeeded. We highly recommend Villa Neve and you too will no doubt be sad as we were, when we had to leave.