There was no communication response from Andre from the booking date 13 Nov to Arrival date 19 Nov 2:00pm. We did send an introductory email on the 16 Nov but no response from that.
On the 19 Nov 2:00, I rang at 2:00 and got a verbal acknowledgment from Andre, and a few minutes later, an email with entry instructions. Sorry, but this was not the standard we have received from other Airbnb hosts.