We had a good time staying at Residence 26 in Auckland. The apartment was very clean and tidy and stocked with all the necessities. There were many blu-ray movies and PS3 games to choose. Also, it was nice to browse through the books that were on the shelves. It was nice to have 2 bedrooms to spread out, but the king bed was really 2 twin size beds put together. We never met Jo, but she was very responsive in the arrival and departure communications and provided all necessary instructions. The location was very convenient to most Auckland areas including being only 15 drive to the harbor. Also, the bay and nice park was within 10 min walk.