I was travelling through to Gisborne with my four children after a very difficult trip from Whangarei I had stopped to find accommodation, I was advised that we could stay and after doing groceries for my children’s breakfast and lunch the next day for the rest of their trip we were sent a message 5 minutes before we were due to arrive to advise that the place was no longer available. I was unable to find any hotels with room for us to stay and there were no air bnbs at late notice by the time I had finished speaking with air bnb it was dark and my children were tired and the baby was screaming, we had to keep on travelling. I found this unfair if we had been at least given some alternatives that would of made it easier. The money was quick to be taken out of my account and than took a week for it to show up in my account, on top of that the food that got wasted because I didn’t have a refrigerator in my car and the stress it put on my family was very disappointing.