We never actually arrived at Tim’s place due to the Auckland Floods. Tim’s communication was good and he offered us the chance to delay or cancel when we brought up the declared state of emergency We cancelled the first night and were refunded for that night When the flooding news worsened and we asked to cancel overall, and avoid Auckland 36 hours , laterTim refused and directed us to AirBNB He wouldn’t even refund the cleaning fee and we never even made it to the apartment . Didn’t need this added stress when trying to change lodging and overseas flights. Buyer Beware!
PS AirBNB read my appeal and issued a partial refund .