Joy and Norm are the perfect hosts. They are caring, genuine, and there if you need them. Joy drove me to town & back, showing me around, and giving recommendations. The room and ensuite were better than expected, and very private. The experience was the same as being at a fine hotel… from the breakfast spread, to the linens. I felt so comfortable and at home. Joy graciously dropped me off at the airport. Only for me, to discover that, I had left my cell phone in my room. So, I thought to quickly go back via taxi, to get it from Norm, as Joy was heading out-of-town for the week. By this time, Norm had found it and called Joy. He jumped into his car to have her come back and meet him at the airport. Joy was going to hand it to me at Check-in counter. I got to the house and found Norm and his car missing. Long story short, they went above & beyond for me. I got my phone at the airport… an expensive $183 NZD taxi trip later. 5 Stars for Courtenay B & B.