The location was great, very close to everything in the city and around the harbour. Was very glad to have a car spot as parking is very difficult in Auckland. Check in was easy and they helped us by giving us an early check in. Place was very nice and had everything we needed. We got mixed up once after we first booked in as there are 2 Heritage Hotels, so make sure you go to the right one :) . Great to have a washing machine and dryer as we stayed in Auckland for 8 days. Loved our stay