The place is absolutely incredible — I loved all the plants and the large windows. It felt bright and airy. The location is also pretty great — it’s easy to walk to heaps of places in Auckland. However, I experienced a few hiccups and felt like they could’ve been handled better and faster. As a business traveler, I was inconvenienced a couple of times for up to an hour’s worth of time while “on the clock” due to poor instructions/communication, so I’d recommend this for vacationers who may not be pressed for time if issues do arise. On the plus side though, they did accommodate an early check-in, which I greatly appreciated after a 14+ hour flight.