Excellent communication building up to the stay, emails sent to both parties so everyone knew where to go and how to get in, the only confusion was that there were two entrances to the building. The issues on arrival were relatively minor and obviously not the norm because the locked cupboard in the kitchen was unlocked, (which was good for us because we found the missing towels in there). The check-out instructions also need updating, i.e. there is no need to put the key in the mailbox with keyless entry.
All that aside, the Cuba Apartment is in a great location and is perfect for couples wanting to explore Wellington. I would definitely recommend it to others and we would stay there again if the occasion arose.