It’s been a only and never happened case before. When we arrived the house around 11pm which we informed the host in advance for late check in, there were other guests already checked-in, and claimed that they booked the house correctly. After doubling searching and checking for over 20 mins later, we found its the correct address. So we contacted Libby and was told eventually there was a booking mistake. The room was doubled booked and the host didn’t realize it until we called her....since the house was occupied, the host offered us another two rooms of a small motel....even the host did a quick response to a unpredictable situation, it is still unacceptable at all!
First, the room she booked for us is a very tiny place which we event can’t walk when we opened our luggage....second, we booked the house for celebrating our Chinese New Year holiday, so we purchased a lot of stuffs to cook, however we’ve been moved to a motel room, all food were wasted....
Can you imagine when you drove a long way (Christchurch to Punakaiki) and looked forward to having a good rest a feast, then you were informed your room had been occupied in midnight? Especially it’s closed to the most important festival of China? And the next day we have to find another house by ourselves....this is an unreasonable and unforgettable experience to us....