Heather's place was great; it had everything we needed and was cosy and comfortable. We didn't meet Heather but she was very prompt in all replies leading up to the trip and everything was explained clearly. The spa was an absolute treat and it was very easy to reach transport to the Tongariro crossing. The oven wasn't working (we maybe couldn't find the master switch or something) but we fired up the BBQ and had no other issues. Thanks so much!