This is a booking for my parents. I felt very disappointed and upset about what Yanisa treated us. It was the first time for my parents to travelling NZ and this was their first stay in NZ as well. I can 100% guarantee that my dad didn't smoking inside of the room, he just smoked outside and brought the butt back to the room because he have no idea where he could throw away. But Yanisa doubted that he smoked inside of the room even we explained to her. I am sorry for the mark left in the sink, but he didn't do it on purpose and I will try my best to help you remove it. We all felt disappointed about the stay there. Anyway, thank you for your warm and tidy room.