Liz was so helpful! I had my older parents coming to check in without cell phones and my flight was delayed and Liz went above and beyond to ensure my parents had the info and helped where she could. Very friendly and welcoming indeed. Perfect and spacious was the 3 of us and the double bed in the lounge was super comfy. Really nice and close to the airport too and lovely lyall bay cafes. Stunning wellington view from the hill too with a fantastic deck. Will definitely recommend and stay again perfect for what we needed and very reasonably priced. Warm with a heater in every room and lots of hot water bottles too.