Unfortunately my partner and I were unable to stay at this place as there were people still living at the premises upon our arrival for check-in. We do not believe this was the host's fault.
To resolve the above issue, Ray was kind enough to check us into another property. However, this unit was clearly not ready - there was no hot water and very weak internet. It took approximately 4 hours of our holiday, waiting around for things to be resolved before deciding to cancel the booking as it was just not working out for us.
Ray communicated with us as much as he could. We understand that it's a busy time of the year but was not helpful when it came down to us obtaining a refund. We ended up contacting AirBnb to help with our refund.