I understand staff shortages and the stress that must cause however when your paying for a service you expect it to be delivered. We arrived just after 3 and our room wasnt ready untill just after 5. A almost 2 hour wait with 2 children under 6 was not easy. Especially knowing we were leaving at 6.30am we didnt have time to enjoy the facilities. I had bought groceries to prepare an evening meal however when i went to cook i discovered the dishes still had what looked like egg and grease on them and so did the bench top...we ended up getting takeout as it didnt seem hugenic to cook and put the dishes through the dishwasher so we could use them for breakfast.
When i went to prepare the morning coffee the coffee was growing..so to speak...the grabuals were covered in mold!! Very dissatisfied with tye cleanliness and that our stay was cut short! Will not stay again, on a positive note the hot pool was a winner! And location is convenient for skiing