Worst experience since I used Bnb. Though the location and cleanness are excellent, the experience was terrible. Me and my parents traveled from Taupo to Wellington by 6-hour bus. And it’s their first time to come to NZ. The host let us wait for over 30 mins outside the building in the winter. Cold and embarrassed. Fortunately, other guest open the gate door for us. Me myself had an assignment due that day, so after I accompanied my parents arrived their place, I needed to go back home to write my assignment. The bus was late that day, so the estimated arrival time was not accurate. At first, when we talked through bnb app on our way that day, she was not so friendly. After that, I talked with Grace through phone and she said after we arrived, call her. But actually, her phone was powered off when we arrived Wellington. And in the next half an hour after we arrived Wellington, no one picked up the phone even it’s on. After we took the Uber to the destination. She just sent a message said she went to pick another guest and we needed to wait her until she came back. She emphasized it’s because we were late. But she never mentioned similar words in the first phone call. At least, I think it’s better that you let us know we need to wait in the cold wind for nearly 30 mins, then we could find a cafe to stay for a while. When she arrived, she said because we were late and I didn’t respond to her message in the app timely, so we need to wait. But you didn’t even communicate with me in the phone? Angry to tremble recalling the experience. I read a lot of positive review, can’t understand... the discriminatory treatment. And the hot water is not enough. Guests should pay attention to the amount of the hot water used. Compared with the bnb experience in Lyall bay my parents living now, how terrible it was.
房东不友善，并且没有足够热水。从奥克兰到Rotorua到淘波到惠灵顿，性价比最差的一个。风景和位置好，但是有风景价格更合适的。
大家さんはあまり優しくない、そして、お湯が足りません。コスパは悪い。初日着いた時、部屋の外で大家さんを約半時間待ていた。