All communications with Glenn has been super efficient via messages. The apartment is a short drive from the airport, modern and well-designed, fully equipped, very clean with a spectacular view of the lake, much better than shown in the picture. Parking is super easy just outside of the building and a very short drive to the city center, gas station, supermarket etc. we had a wonderful 3 days at Queenstown and we would definitely recommend anyone who travels to Queenstown to stay there!