Excellent, prompt communication from initial booking all the way to final (late) checkout. The house itself was immaculately presented. Lovely kitchen with plenty of dishes and cooking utensils - set up perfectly to socialise while preparing food. We like to keep a clean kitchen while on holiday and there were plenty of cleaning products to do this. We also liked the rubbish & recycling bin set up. Often you stay at places with small bins but these were large and easily removable to take downstairs for sorting. The hot beverage station and coffee machine were used a lot! The lounge area was comfy and we utilised the Bluetooth speaker throughout our stay. The gas fire was a dream. Downstairs toilet was very handy as well. The laundry facilities were well used by us - plenty of washing powder available. All 3 bedrooms are upstairs and very comfy. Each room has a heat pump which we definitely needed to use in the mornings. The ensuite bathroom was great! The best part of this house is the VIEWS!!! We were all completely obsessed with staring out the windows. Beautiful unobstructed views of the mountains and lake - with the views come the price of being up a steep hill. Easy enough to walk down and only takes 5-10mins, but walking up is a workout! We ended up catching a taxi uphill some times (we didn’t rent a car). Apart from that the location is spectacular and still central. I’d recommend getting groceries delivered to the house (we also used Uber Eats a lot). The hospitality and flexibility from the ladies at Relax It’s Done was fantastic! We had an early arrival flight and it was no trouble for us to drop our luggage in the garage before check in. We easily did this before sightseeing around town. When we did check in we were greeted with a lovely note, wine and chocolates and best of all: a warm house including heated floors! Then on checkout we were gratefully allowed to have a late checkout - we all appreciated this gesture as it was bad weather and not a nice day to wait out our flight time other than in the comfort of this beautiful home. I highly recommend this house and would book it again. I also highly recommend Relax It’s Done and know where to book my Queenstown accommodation from now on!