We had a great time at Jooles's. He was easy to communicate with and responded quickly, and was very helpful with all requests. The location is fantastic - quiet but 2 minutes walk from Ponsonby Rd, which is full of shops, restaurants, etc. The apartment was very clean and has a super comfortable bed, very nice shower etc. The kitchenette is small -- good for tea, coffee, small meals. We stayed with two young children -- we made it work (and again Jooles was very helpful), but the place would work best for couples / singles.