Nigel has been really really helpful, thoughtful and responsible.
So, here's what happen actually. The date which i'm suppose to stay, somehow the heater gas wasn't working. Nigel took the consideration and inform me earlier as the weather is cold and it's not going to do well when i'm there without heater. Nigel kept in touch with me and we manage to meet up again in wellington so that he could refund me the cost of the room, as i didn't manage to stay there.
We exchange short conversation unfortunately time was limited but his really friendly, responsible and kind.
The only sad part is that i didn't manage to stay there and ride his personally made cable car which i'm very much excited about! haha.
Thank you Nigel