We did not meet Rachel but communication with her was great. On arrival we were met by Sebastian and shown the ropes. He was very pleasant. The room was rather jaded but clean and comfortable and the lounge and kitchen could also do with a makeover but there was everything we needed for a comfortable stay. Individual cupboards were allocated for each room in the kitchen for foodstuffs. The eggs in the morning, fresh from the chickens were lovely. The place does have more of a hostel feel but is better equipped. We met John in the morning. He was very pleasant.