When we arrived the office was unattended (despite being within the hours of attendance posted). The owner did answer the phone but had made an error in booking. We came up with 2 children and had booked a family ensuite room. Only a very small double with shared toilet had been reserved. To be fair the owners did move in two mattresses and squeeze them in - there was no floor space and the double was shoved against the wall - we had to walk across the mattresses to get to the door). The room smelt strongly of cigarette smoke and the blinds did not fit the windows. There is a fair bit of traffic noise. They did at least work to provide us a physical place to sleep as we would have struggled to find somewhere else in time (we were visiting for the Ed Sherman concert) and have promised a refund however this is clearly a boarding house and not a suitable AirBNB property for the price charged. The downstairs toilet smelt strongly of urine. The mirrors in the rooms were dirty.