Made a booking (and paid in full) 2 months in advance. Taylor had double booked the property and cancelled my booking 2 days in advance. Instead of offering solutions, all he offered was excuses and blame. We were left scrambling to find somewhere to stay with no help or suggestions from Taylor. Then he didn't make any attempt to refund my money for several days, and I had to badger him repeatedly to sort it out (several days after our trip had passed).