Robert was very prompt at responding. Excellent support team! Also liked the very descriptive PDF containing details for the place.
House was wonderful and is very accurate to the pictures. The over all house itself was very clean upon arrival.
A couple of minor comments for the place though. Firstly, although the whole house was cleaned well, the cleaners missed the microwave as the interior was filled with food gunk and debris. Secondly, the washer doesn't really rinse out the laundry detergent very well. Upon finishing, the clothes still has soap in them (I wonder if it's just me not knowing how to properly operate the washer but I have used washers before). Thirdly, the window in the washroom connected to the master bedroom doesn't shut off properly leaving a gap enough for the outside wind to seep through (had to stuff some towels between the gap to circumvent this). But it wasn't too bad as there was a heating unit in the living room and 2 portable heaters provided.
Other than those minor comments, everything else was lovely. Did not use the pool, fireplace nor the deck so can't comment on those. Location was prime as Remuera was surrounded by various amenities.
Would highly recommend this place for people looking for a place in central Auckland. However I would check in with Robert's support group beforehand to see whether the aforementioned issues have been addressed or not.