Sadly this weekend was not what we expected. When we got to the place it was still in a mess. We could not check in even though we arrived after 3pm. We got back after 7 then moved in. The place had a really really bad smell, which would make staying there impossible. Ray asked the cleanersto come check agai. They also agreed that the smell was bad. Ray organised another property for one night, insisting the smell would be gone the next night. I told him it wouldn't, anyway we went to the other property which was awesome.
On sunday we went to check the place with the original booking as we had to move back there. The smell was even worse. Ray again insisted that there was no smell and it was dealt to. However on further discussion he agreed to find another property as he manages a few in Queenstown.
We has to check out and spend the day in the rain in Queenstown which was not ideal as we couldn'tdo any activities with all our luggage.
The next place was meant to be ready at 3. We arrived at 3 it was not ready. This was extremely frustrating as what was meant to be a family holiday was getting ruined.
I asked Ray to cancel the booking refund me and we would try find another place. Ray agreed, we ended up at Koura apartments which was beautiful. Ray chargedme for one night stay which was crazy expensive at $519 even after reducing the nightly stay by $50, of which $285 was cleaning, which is ironic given we couldnt move in because 2 of the places were dirty. Ray agreed to reduce it by $100 for the cleaning. So I paid $419 for less than 12 hours in a place. Ray did do his best but the weekend was ruined.