The person who mange the property(Salvia)was unprofessional.
I slept over to 10 clock in the morning, then I contact the host straight away to ask for extra time to checkout but no response.
15 mins later, the cleaner knocked the door. I apologised to the cleaner and asked him to just wait 10 minutes. So I messaged the host again and I told him that the cleaner is here and I am getting out as fast as I can. After I get out, I got a message from Airbnb case manger(Joy) that the host made a complaint because of the check out. I was really surprised how unprofessional the host(or the property manager) was. Not even messaging or response to my messages. So I explain to the case manger the situation.
Joy the CM back to me later and said that they ask for extra charge(60 bucks). I asked for the reason that they not messaging me directory instead of making a complaint. Airbnb really handled the situation very well and Joy was very understandable. So the extra charge has been paid by Airbnb bucket.
I really don’t need this stress in my holiday because of few minutes late in check out to just take few bucks extra... very awful. I was really happy to solve this and pay it in a friendly way if they have messaged me.
Not Recommended At All.