I will not be staying with Bachcare again. The three main issues with our stay were:
(1) charging me over what was discussed on the phone for adding additional people to the booking.
(2) general cleanliness was missing. It felt as though the house had been cleaned after previous use, closed up and not properly aired for when we arrived. General layer of dust and cobwebs with the corner. No breakfast provided.
(3) general sense of being with a corporation rather than - and the reason I book Airbnb - the people to people contact.
When I called to follow up about the first issue, I was told to ring the head office. No one picked up or returned my calls. They messaged me on the Airbnb system that the issue was Airbnb’s booking fees, but I could see from the receipt breakdown that this was not the case. Still working with Airbnb Resolution Centre, but it’s looking like I will not be getting my money back.
Overall, the poor user experience I had with Bachcare will mean I definitely avoid their Airbnb’s in the future and would not recommend them.