We can only write a review based on the experience we had and unfortunately it wasn't the best one. We liaised with Lauren (the real estate agent) to confirm our arrival time of Saturday 3pm. Our plane ended up being delayed and we did not arrive until after 4pm. We were disappointed upon arrival to unlock the door to find a dirty messy unit that had not been cleaned (beds slept in, towels on bathroom floor, dirt on carpet, etc). We rang Dennis (the owner??) as Lauren advised to ring him if we had any issues after check in. He seemed confused and surprised we had "arrived already" despite being over an hour later than the confirmed arrival. Maybe some miscommunication between Lauren and Dennis? He ended up coming down to the unit from the Springfield Manor to explain a "mixup" with the cleaners who had confirmed our 2 bed unit had been cleaned the day before when in actual fact it hadn't. He seemed confused what to do in the situation telling us that this had never happened in 40 years. We explained we had had little sleep being on an early morning flight and were disappointed we were unable to nap after checking in. Dennis eventually offered us the 1 bed unit next door to "use for the weekend" until our unit was cleaned. By this time it was 5pm. The unit next door was not newly renovated like the one we had booked. The facilities were much older and a few things broken (toilet seat/roll holder). The kitchen did not have curtains so you could see the ten windows of the side of the neighbouring building and our bed was two singles pushed together. We did not hear from Dennis when our unit had been cleaned so we made contact the following night to confirm we could move across. We were eventually informed (at this stage it was 10pm on night 2) our room had apparently been cleaned the day before (on our check in day after 5pm?!?). By now we were frustrated due to the miscommunication / lack of communication and having to spend almost 2 nights in a unit that was of a lesser standard than the one paid and booked for and without much offered in the way of compensation other than a half hearted apology. When we queried if we could get the difference in price refunded there was much beating around the bush and it was explained it was "just a $20 difference in price so..." Dennis/Lauren are nice enough just need work on their customer service and communication. The 2 bed apartment we had booked was quite lovely and modern. Just a broken hairdryer and also no light bulbs in the 2 bedside lamps to cite here. Great block out curtains including curtains over the kitchen window, air con, modern bathroom and good wifi and short walk to various bus ("metro") lines into town. Just disappointing we only got to stay...