Excuses given for the hot water in the shower not working. No remedy and a whole bunch of instructions to check under the cottage etc as if that was something we wanted to do while on a birthday weekend holiday and when we were already drenched and it was still pouring with rain. We would've liked to have been offered some sort of compensation but nothing was offered. It was an expensive night for nothing but a bed and a cold shower. The Sky TV didn't work too but that was due to the rain that night.