Have never had such a bad experience. It’s all down to miscommunication and lack of care. Had reserved and booked and paid for a room for 3 nights. Came at the correct check in time and managed to get into the building only to find a man in “our room”. After talking to the man who was convinced he was to check out tomorrow, turns out George had forgotten or mixed up our stay dates. We called George who said there’s nothing he could do and he could “maybe come down tomorrow to vacuum”. The man had stayed there for a while so the sheets were used, the room wasn’t aired out- nothing was clean. The man then decided to leave to his next destination early, yet the room is dirty and George is refusing to help, he didn’t even say sorry at first. He then texted me to call Air Bnb to sort out a different stay (on New Years) and nothing was available. It was an error on his behalf that could have been avoided or mended- he did neither. Didn’t feel like he cared.