The property was not ready on arrival,there was a dirty mop,bucket and dirty towel left in the utility/shower room and the house was very cold.After trying unsuccessfully to set up the heating,we contacted the host,who explained that she had forgotten that we were arriving that day.The host did come out to the property and adjust the heating but also explained there were 3 extra portable heaters as the heating system was not up to heating the whole property.At this point ,Leah explained that she had a plumber booked in to arrive at 9am the next day to attend to the broken downstairs toilet macerator as she thought we were arriving later that day.We were told at this point that due to an issue with the macerator,we should only use the toilet,shower,washbasin and washing machine once at a time as they were all plumbed in together through the macerator.We all got up early the next morning to ensure we were washed and dressed by the time the plumber arrived.We received a text at 8am to say the plumber was coming in the afternoon.Despite rigidly following the instructions we were forced to mop up raw sewage which was flowing out of the macerator.Apart from these issues there was;
- Mould on the ice cubes and freezer shelves
- Small beetles in the Pyrex food bowls
- Cockroach in utility room
- The 3 extra portable heaters were insufficient for the space needing to be heated.(3 x bedrooms + lounge + dining-room + kitchen + hallway/landing
- The dinner table and seats was for 4 people not 6
- Soft seat for 5 not 6
On a positive note the bedding was comfortable and had good linen and the property was well located for local buses and amenities.
We invited Leah to a face to face discussion about our concerns but despite this happening and subsequent communications we have been unable to resolve our complaint and will be subsequently lodging a complaint with Airbnb.