We had a fabulous time at Fay's place! It's a great location, not far from Rotorua's center. When we arrived, Fay & John invited us in for tea and gave us invaluable local info about which highlights not to miss and which companies/tours were best. The place was clean and decorated well. Fay even made homemade shortbread & fruitcake to share! She gave us fresh fruits and croissants for breakfast which we ate on the lovely patio. Absolutely wonderful stay!