Anna was very helpful and it was very straightforward finding and getting into the house. Everything in the house was set up and ready to go. The location was perfect for a holiday in Hawke's Bay, especially if you plan on using the fantastic bike trails around the Hawke's Bay. The house is right across the road from the Clifton track and is half way between Hastings and Napier, so great access to all the tracks. Highly recommend.