It's hard for me to write a bad or even an average review. All my airbnb experiences have been great so far until this one. Sometimes things got so bad that you just had to keep a cool head and keep smiling. First of all, the room was lovely. Right at the lakefront with beautiful views and amazing location next to the beautiful garden. Comfy beds and loved the bathroom. However it's very disappointing regarding the check in process when I couldn't open the locker device. After I finally worked it out, the key to my room was the wrong one. I was locked out for a couple of hours and Chris had to get the cleaner to come in and give me the right key. It so happened that they're away in Christchurch and no one was there. I felt extremely bad of having to keep calling them but I had no choice. Can't comment much about Chris and Brian cos didn't meet Chris at all and only met Brian for a brief moment. They seemed nice in emails. They're kind enough to refund one night cos my flight was cancelled however, the way the refund was conducted felt very impersonal when she could have had knocked on my door instead of shoving it under the door cos I was still messaging with her so I was still awake. I know it's late and they're probably tired after long drive but a quick hello would have been better. So overall, it's not a good start of my holiday but thankfully the rest of my journey was great.