I had a very good experience, right from booking to check-out. Graham was really considerate letting me know in advance he wouldn't be at home during the day and giving me instructions for getting in, as well as leaving the hallway light on, leaving freshly picked roses from the garden, basics for breakfast, etc. These little touches make a huge difference when travelling somewhere new. It was a real oasis with beautiful garden outlook and was very well equipped as well as being super handy to the university.