The house is lovely and furnished with a lot of taste and style - way more charming than the photos. The location is fantastic, right near shops on Ponsonby and close to Grey Lynn. Carla very kindly let us stay a few hours extra due to our late flight which was a great help. When I had smaller questions, like whether there were any garbage bags (ultimately it seemed clear that there were not any), or if she had a fly swatter ( a lot of mosquitos when the windows are open, which you have to do in the guest house especially), or a way to replace a missing bulb, she never answered. When I had a big question (about check out) she was very responsive and answered immediately in a very helpful way. So maybe she was just too busy to answer the small questions, or maybe she felt they were excessive in some way. Also, I hate to say that it wasn't as clean as most other Airbnbs I've booked. (There was mold in the washing machine, and the couch was quite soiled beneath a nice faux fur throw.)