William was quick to respond and explained our check in instructions promptly, he even provided clear pictures and information. Having a park directly in town was a major bonus and I felt safe having our car in a locked location. Only negative side to the room was the high pitch noise that the pipes were making when taps were running. The noise went on all night and was incredibly hard to sleep. The room also needs some TLC as there were scuff marks, bumps and marks all over the walls.