Awesome place to stay! We had a great week in Queenstown, and made better by having a comfortable home for the week. Having clear but unobtrusive instructions on things such how to look after the spa and using the heat pump etc was really good so we were as comfy as possible. Carmen was good to communicate with, and was prompt to reply if needed. Coming home to thaw out in the spa after a day in the snow was awesome! I would definitely recommend a stay here!