The place is clean and near to queenstown main shopping areas. Living area was cosy and kitchen/dining area is big enough for a group of 12. There was enough space for everyone to move around. View was nice.
Accomodation is located in a rather steep upslope,hence if you are intending to drivie or park your 6 berth campervan, it is not suitable. 8 seater car is still able to make its way up.
This upslope is not suitable for the elderly or those who are weaker if you intend to walk back from the shopping areas.
However, Hosts are rather slow in responding & ineffective during times of emergency. Fire alarm was activated by itself at 2am during our first night stay. Called and sms property manager and all the numbers found in the folder given in the house, finally someone picked up after 40 mins of calling. Host was supposed to send help/technician coy to rectify it asap but waited for another 1hr, no one was seen. Called 105 as well but nth could be done. Fire alarm continued all th me way till 4.13am. We have to troubleshoot, go around the big house to find for ways to deactivate it and finally found the fire panel w a number which we called them ourselves. Technician came down almost within 15mins after our call and mentioned the host/property manager had not contacted him. N mentioned that this fire alarm has been an issue since the hse was built. Techician checked the whole place and left after that.
Our concern was if this was a real fire, the fire brigade was nowhere to be seen. Isnt it hazardous? Property manager/host were not contactable readily during emergency needs and not able to rectify this issue asap is certainly something that the management have to look into it.
There were 2 elderly and a young child in our group and certainly this was an unpleasant stay and experience for all of us.
There were also other issues during our stay that were not rectified.
1. The heater in one of the rooms was not working and it was around 2-5 degrees outside during then. Msg Property manager but was told nth could be done.
2. Wifi was not working on the 2nd day till we check out the next day. Informed property manager via phone and was told that she will get back again but nothing was done. Wifi was not working till check out.
3. Heater in the doorway leaked on the day when we were checking out, shoes left along the doorway were all wet.
This stay was supposed to be the best accomodation that we have booked but disappointingly, it has given us the most problems.
As a tourist who is unfamiliar with the country, more help and assistance could have rendered to us from the property manager/host in times of emergency.
You may considering updating the information folder in the house on solutions on how to rectify these issues going forward.
Although airbnb has compensated a rather small amount for the inconveniences caused, we would rather have an enjoyable stay than getting a compensation for an unpleasant experience which affected our travelling moods.
If all these issues mentioned could be rectified timely during our stay, it could have been one of the best stays.