Even though I didn't meet Nicole, she was always very responsive and really went out of her way to help me re-arrange my trip when my flight was cancelled at the very last minute. Thank you! Nicole made sure there was someone there on arrival and the accommodation was very impressive. The building itself is beautiful (inside and out) and the living area was spacious, comfortable and super clean (just renovated). The location is very close to the centre of Dunedin at the top of a small hill. The hill gives a great view, but might be difficult if you are on foot with heavy bags, or if you have any mobility issues. But it's a nice walk if you can, and a short taxi if you can't. Overall, I really enjoyed my brief stay here and would stay there again.