Fay's place is beautiful! You get your own private wing of the house with the bedroom, private toilet, living/dining area and the pool (if you so wish to have a dip). The bed is comfortable and everything super duper clean. The location of the house is great - very near the city centre and many places of interest. But really, let's get to the best part of this BnB: Fay & Jon. They are SUPER hospitable, and very kind and flexible to accommodate our later check in timing. We loved the conversations we've shared with them. Many special touches during our stay - from the chocolates on the pillow every evening to the homemade fruitcake and shortbread (absolutely scrumptious!!!). Fay also helped us with our laundry when we went out and absolutely spoilt us. Fay gave us very useful tips and advice for our trip around Rotorua. Thank you, Fay & Jon! :)