This stay was not to our expectations for the price we paid for the night. There were quite a few hidden fees that we were not made aware of until after we had booked. These fees would noticeably increase the price of your stay if you were to take all of them. This includes bed linen, and all towels (only towels provided were two tea towels and a bath mat for each bathroom). One of the fees was a $110 cleaning fee for professional cleaners (after one night stay, this is a large price). Because of this it is expected you clean for the next tenant at the inspection of the holiday homes management. This has resulted in the house seeming quite dirty as previous tenants have not opted into the cleaning fee.
We found the following were not functional and/or dirty:
- large dust build up above fridge and pantry
- lingering bad smell in the ensuite bathroom (smells like stagnant water, we presume this is from the spa bath not working)
- spa bath advertised but not working with jets
- stains on the duvet covers that were very visible, and sizeable
- downstairs shower door doesn’t close properly
The basic amenities that were not provided are:
- soap (it was watered down)
- bin liners
- toilet paper (there was only half a roll, it was one ply)
- no wifi as advertised
- TV was child locked limiting what we were able to watch. We were not provided the PIN to unlock the TV
- linen was lazily dumped by the front door in a bag and not put on beds, even though we paid the paid the high linen rental fee
Other things that we found strange this property:
- personal items left in the pantry
- personal items in the garage
- instruction book wasn’t personal to the house we were staying in
- furniture was quite uncomfortable
Overall there were high expectations on the guests and not on the management. It didn’t feel very welcoming, we feel as though we were justifying the cost of someone else’s holiday home. We did not enjoy our experience at all.