The apartment was well presented and laid out. It came with a free park so we queried the extra charge notice, and the host later apologised saying it was an automated message. It took an hour and a half to get into the apartment with the key across the other side of a busy central city area. Once in the basement car park of over 100 cars, we could not find our allocated park as the number had worn off. It was also difficult to work out which lift to take as there were 3 blocks within the building and our block was not identified, just the room. Even a lovely resident helping us had trouble. Comfortable inside and great to have 2 bathrooms. No information inside re rubbish etc but there was a wifi code. The TV didn’t work ( the host said she had trouble with it as well, but they weren’t required to have live channels). We couldn’t get the Chromecast to work either. There were no coat hangers. The host offered to get someone to drop some off but only at an appointed time in the afternoon which didn’t work for us. The location is great . We were unlucky in that there was a false fire alarm, so we had to evacuate at 2am - not much anyone could do about that one! Although the host’s messages were generally prompt and pleasant, she seemed a bit detached, hence the rating as some aspects of this affected our stay and could be improved, especially information about access.