Kenna was super friendly, helpful, and willing to work in with our extra requests. She also gave us a tip regarding using a local operation that meant our dream trip of a flight in and jet boat out of Mt Aspiring National Park still happened - in spite of some terrible weather. The unit was very clean, warm and well equipped with everything we could need. Of note, my husband is 6ft 3" and the shower head was above his head! Unheard of, but much appreciated!