William was a very good communicator and responded in a timely manner. The location of the apartment is ideal for those who plan on taking trains and buses. It is very close to Panmure train station which was practical. There are restaurants within walking distance and it's a short drive to grocery stores. The gym is very outdated and most of the equipment is very old/barely functional. I did not use the pool so cannot comment on that but it is small. The kitchen had new appliances and there were 2 fans in the apartment which was good.