The accommodation itself is great, very clean, modern, well-stocked, and warm. It’s located conveniently close to Ohakune town centre and the living area is spacious.
In terms of check-in, it was a horrible experience. After booking the accommodation, the Airbnb app says “contact host for check-in instructions”. However, BachCare is unresponsive to messages requesting instructions on how to check-in and did not pick up my phone call. Only after contacting Airbnb directly who contacted BachCare on my behalf, did I finally receive a last minute email with instructions on the morning of check-in.