Had a wonderful time staying at Lake Hayes. Kathy was very flexible with check-in time allowing us to arrive earlier than originally planned. Absolutely stunning lake views, we particularly loved the spa which was perfect to relax in at the end of a long, cold Would recommend hiring a car as it is a bit awkward to get to via public transport but still only 15 minutes from Central Queenstown which is lovely if you don't want to being amongst it all the time. Would recommend to anyone!