John's arranged for us to pick up the keys as he wasn't around. The room, bathroom, lounge and kitchen were all clean and nicely kept. Our room downstairs was cold, but a small electric heater was provided. The lounge was bright with an amazing view. It feels like a small backpackers, not that there is anything wrong with that, but despite Queenstown being a very expensive town to stay in, it still felt overpriced for what was offered.