Just to be clear my poor review is not for the accomodation as I cancelled our booking due to loosing a close family member in a car accident the day after booking, 3 days before we were due to arrive. I rang to inform Lknz on the day of our loss, the gentleman informed me that I needed to get a death certificate to receive a full refund, otherwise we get 50% taken from our booking fee. My first cousin died, to ask the family to give me a copy of the certificate would be embarrassing and thoughtless. The accident was mentioned in the news, I specified where the accident was, I emailed to see if my email of cancellation and reason was received as I had no reply, a lovely women replied, yes thank you, and that was it. To date no communication other than a whole lot of please write your review, no money, nothing! After a week of terrible grief, still no word and sitting down to write the worst review I have ever written, I feel very let down by Lknz and Air bnb. 😞