Frances was made aware of the issues identified. The first thing is the 1 1/2 hour wait (3pm check-in advertised). The second contractual breach occurred as the bathroom was not cleaned. She advised that the previous guest (of 1 week) hadn't checked out on time due to a misunderstanding. When I pointed out that the bathtub was dirty and hair was in the sink and shower, she advised that she has a bad eye sight and needed to work over the day. I needed a glass and found one in the kitchen but needed cleaning. Frances appears to be an elderly lady who struggles with the upkeep of her household and work. I hope that my critique will help her to remain a successful host.