首先，我们不是抱着一个投诉的态度去做出以下review，只是希望房东以后能做得更好，所以希望房东看完不要感到不愉快。作为一个也是从事酒店行业的人，有几点真的希望房东能好好改进。 第一，订房系统需要加强。因为我们临时加多一个人，所以我们临时又加了一间房。房东答应会安排另一间房间就在我们原定的房间隔壁，说可以三个人share一个bathroom，所以我们才没有取消这个订单。但是，当我们去到店里的时候，房东是完全没有了这件事，到我们拿出短信，他才反应过来，然后跟我们说，他忘记了或者是内部出错了，所以本来给我们留的那个房间已经卖出去了。这个属于overbooking。但是房东也很好人地提供了我们另外一间masterroom，但是是在另外一栋楼，虽然很近，但还是分开了，不太方便。当他带我们去看房间的时候，那个房间是没有铺好床的，房间也没有锁。房东说会先用绳子绑住前门，明天给我们买锁。结果到了第二天，要我们打电话去问，才跟我们说买不到锁。我知道新西兰治安很好，我们也不是在意房间有没有锁，但是这个是你答应我们的事，你买或买不到最起码应该主动让客人知道，这会使别人知道你是有尝试去做过的。这也是诚信问题。希望房东以后能注意点。第二，卫生。我知道这是air bnb，卫生肯定没有motel或者是hotel好，但最基本的卫生应该要有个standard。厕所卫生纸应该及时去检查有没有，或者留一点extra的在抽屉什么的。厕所的天花板有很多mould，抽屉是基本没有打扫过的。但是房间总体来说是挺干净的。一分钱一分货，这个房价的确是比一般的motel要便宜，但是真的希望房东能把最基本的东西做好，例如订房系统，卫生之类的，这才能吸引更多的消费者。千万不要浪费了这么好的一个地理位置，这么好的一套房子。最后还是要说说这个地方的好处，view真的没话说，很漂亮，一个落地玻璃，能看到很漂亮的湖景，虽然路有点难找，但是很幽静。房东人也好，看得出来很努力地想经营好这个business。最后希望房东能把这个air bnb越做越好。
First of all, we need to clarify that we are not complaining but giving the owners suggestions which we hope may help him to improve the business in the future. Thus, please don’t be offended. Firstly, booking system need to be improved. We booked one twin room initially, but suddenly we have one more friend coming with us so we intended to booking another room. The owner promised us he will arrange another room just next to our twin room, so we can share the bathroom together, that’s why we still booked here instead of changing to another accommodation. However, when we arrived in the accommodation, the owner seemed to forget what he promised us and said due to his forgotten or internal error, the room supposed to reserve for us was sold to others. That is overbooking. Luckily, the owner said he got one more empty room which locates in the next block. Actually it’s quite close, but it’s still not convenient for us. When we were brought to see the room, the room was not cleaned up yet. The owner explained this room belongs to the previous owner who has gone to another place long time ago, and the room did not be cleaned after he left. Plus, the room cannot be knocked up. The owner promised us he would buy a locker for us in the next day and he used a rope to tight up the front door currently. However, we phoned them in the next day evening and asked about the locker, then he explained that he couldn’t find the proper one. Literally, we did not really care about the safety, as we know it’s very safe in NZ. The main thing we were really concerned about is the honesty. You promised the guest to do this, but you didn’t. That’s fine, but at least you should take an initial to explain to your guest why you didn’t, right? We felt a little disappointed on this issue. Secondly, hygiene problem. I know I can’t expect the hygiene of air bnb is as good as in motel and hotel. But the most basic things like the cleanliness of the toilet should be standardized. There was no extra toilet papers in the bathroom. Before we reminded them to refill the toilet paper, no one did it. And we found a lot of mould on the ceiling of the bathroom which made ppl feel uncomfortable. At the end, we still want to point out the good things of this place. The view is absolutely excellent. There is large French window in the living room where we can enjoy the good view of the lake. Although this place is a bit remote from the city, it’s very quite and secluded. The owner is very nice to us and we can tell that he is trying his best to run well this business, so we hope he can do it better and better in the future.