Vicki gave us good instructions for arrival and met us when we arrived later than expected (it always takes longer when you are exploring a new country!). She was very nice and accommodating, making sure that we had all that we needed. We had some boiled shrimp with us and we discussed the finer points of seafood sauce, then she brought us the tomato sauce and mayonnaise we needed to make it. The space is lovely, with separate bedroom, adequate kitchen consisting of fridge, microwave, sink and hot water pot. We had a wonderful time in Lake Taupo and spent way too much time at Spa Park laying in the hot springs chatting with other travellers.