Unfortunately check-in details were not forwarded as promised prior to my arrival and messages prior to travelling were not responded to either. Did manage to phone host on arrival and eventually get check in details. Then found that the Wifi was not working and I did require this for my planned 'writing retreat'. I informed the host shortly after arrival (within first hour), but as he did not respond with an offer to investigate or fix , I checked out the following morning and went to other accommodation with functioning Wifi. To date (5 days hence) the host has not responded to my requests for a refund. This is a real shame because in all other respects the place is well-appointed, well-located, clean and if functioning as advertised - good value for Taupo.