Amerent was in contact right from the booking with accurate details about location and check-in. She didn't expect to be there when we arrived but we were glad she was there to let us in with a smile. She was so friendly and warm! She added little touches like putting fine chocolates in our coffee mugs and even had some small items for breakfast--including what looked like home-made bread and fresh fruit. Beautiful view and she has a wonderful garden that made the view even more enjoyable and homey. She was able to suggest Giovanni's for dinner, which was excellent and exactly what we wanted around our Redwood visit. Another bonus was the towel warmer as we don't have these in the States and it was great. Place was very clean etc. Thanks!!!