Carol, our host, was very friendly and welcoming. The check-in process was clear and additional house instructions were helpful. Our stay was for a small family reunion and the house and location were perfect for us to spend time together. The view over the lake is spectacular, and we enjoyed sitting outside watching all of the birds and black swans swim by. Having the kayaks at the house was a wonderful treat. The kitchen was well equipped and we enjoyed preparing meals together. The location to many activities in Rotorua is fantastic - most being just a few minutes away. We would love to return for a longer stay with our family again - thank you Carol for a wonderful stay!