I reached out to Kerri numerous times on the day before and the day of my arrival inquiring how I will get the key. Me and my friends decided to just show up at the house to see if there was a note on the door. Fortunately Kerri lives next door and came right over when we arrived. She apologized that she was at work and left her cell at home and that is why she did not get back to me. As a business owner Keri needs to up her game in the communication and realize that most likely travelers are coming from other countries with limited access to WiFi and phones. Regarding the place, it was tidy and spacious. There are no screens on the windows and there are lots of mosquitos in their location. And once we met Keri she was a very nice woman. But I fretted all day and worried that we might not have a place to stay for the four of us. And that in itself was why I gave only two stars. I want to relax on vacation.