Host was very slow to respond. Previously said we could leave our baggage early, then on the day didn't reply to us, we were stranded in the street with 7 suitcases. The listing is INACCURATE. There is NO BALCONY, NO VIEWS OVER PONSONBY / CITY VIEW and NO SLIDING FLOOR TO CEILING WINDOW. They have clearly copy and pasted description for all their aparments. The view is only of other apartment buildings, feels very claustrophobic. Only one window that opens a tiny bit so no air circulation, very stuffy. Dishwasher & freezer smelt awful, all the ice tasted of garlic. Carpet defintely not hoovered, there were hairpins from the previous guest on the floor. Host was slow to reply and then ignored the parts of our message raising these issues. We had to contact airbnb directly for a partial refund. This place would be okay for a few nights stay for 1 person. NOT recommended for long stay (we stayed a month) for 2 people.