We didn’t actually get to meet Nicola, however before we arrived she sent amazingly detailed instructions to self checkin which was a massive help! The place was perfect a great room, comfortable and clean and a lot of space, I just wish we had the time to use the sauna! Would highly recommend!! I gave 4 stars for location purely because it is up quite a steep hill, so the walk into Dunedin is easy enough but the walk back is tough!