After locking me out and providing no key, the hosts did not answer their phone. They said it was a 24/7 check in but I ended up having to sleep in my car. I saw dozens of bugs and received many bites in my ten minutes on the doorstep.
Their only follow up was the next morning, they called my personal phone in broken English to blame the previous guests for not returning the key to their lock box. When I told them that it was their job is to ensure I could get inside to access the service they didn’t take accountability, then talked about how most guests return the key.
I told them I slept in a car last night and am too tired to speak to them if they’re just going to waste even more of my time to blame their previous customers. I also asked why my refund seemed to have been rejected.
Then they talked about how good their service normally is for ten minutes and offered insincere apology with no offer to make anything up to me.
Terrible, disrespectful experience