Susan has this down to a science. Check-in was a breeze - convenient parking and easily accessed keys. The loft is cozy and very clean. Susan left us mill, bread and other food items which was much appreciated. She helped us make the most of our time in Rotorua by sharing her favorite local spots. The kitchenette and grill gave us a lot of flexibility with our meals. We really enjoyed meeting Susan and her family. All around fabulous stay!