We received a call on the drive down from an apologetic Bachcare team member to tell us the booking was cancelled and we'd be getting a refund, unfortunate on most days but especially so during a long weekend when everything else was booked up. My family and I had to change plans and find alternate accommodation in a nearby town instead. Molly from Bachcare did work hard to find us suitable accommodation a town over for two nights and then we found another place for the third night but it was definitely a dampener to a weekend away! We were never told the reason we couldn't stay except that it was a maintenance issue. We would deal with Bachcare again but proceed with caution on this particular bach.