Had no place to stay because I did not hear from Tania regarding where the key would be. She knew what time we landed. I had no communication from her until the Next Day! If we did not know anyone in Wellington we would’ve slept out in the cold. Tried hotels and motels, all fully booked due to the long weekend. Despite getting my money back for the first night & extra cash due to the inconvenience. The first night absolutely ruined our trip.