We booked last minutes, at 7.30pm which the booking system allowed us to do, I wrote to her to let her know we would be arriving shortly. When we arrived no one was there, at 9.00pm we needed to find other accommodation. I wrote to her twice whist waiting and the next day Lynne rang at 7.10 am to say she was sorry that an emergency happened while I understand this, I think if someone is running a BnB then they need to know how to block out the time if they need to go away so people dont end up like us. Whist she did say sorry twice, she didnt check to see if we where ok and if we had found somewhere to stay. Another area where I thought a host would ask. I was then asked to sort it out through Airbnb myself, I dont think this is fair. Another comment that I didnt appreciate was being told ' oh well, you got a very nice house anyway'. Had the later not been asked of me I would be much more understanding