It was unfortunate that the check-in process wasn’t smooth. Fortunate for us we had family in a house nearby so we managed, but others in a less fortunate position would have found this stressful.
The oven and hob not working was an issue, however we were able to go to our families to use their kitchen. Again others would have found this stressful, especially over Christmas. It may be worth looking to upgrade the appliances?
Having hand towels in kitchen would have also been helpful.