Robert and Charles were really nice. Even though we did not meet them, it was very quick to get their feedback. It was very easy for the check- in. The place was really nice and modern and also cozy. The location is really great and really close to both city center and airport. 6 of us really enjoyed staying there. Everything was so comfortable for us. This property is as good as the Queenstown itself. Really love the property as well as Queenstown :) Highly recommended.