My husband, son and I stayed 3 nights recently. The annex was great: clean, fresh and had everything we needed for our stay. Both the main bed and sofa bed were very comfortable. Set in a quiet residential area, walking distance to local corner shops and within a few minutes drive to the city, and away from the more ' geothermal smelly' central areas!! Due to heavy rain during our stay our lovely hosts provided extra towels and a clothes horse to dry our wet gear. Would definitely return if in Rotorua again.