We stayed at a lot of places during our South Island holiday and booked this place as nothing else was available in Franz Josef. We thought it was going to be very average but it turned out to be our favourite experience. Sinead at reception is so welcoming and upgraded us to a lovely room with a patio, then we had the most amazing breakfast delivered to us for the next morning. There is a spa for relaxing in also. Dinner at the restaurant is highly recommended. Hint: check out the specials board... you can save enough to buy another couple of gin specials! We will definitely be returning.