I didn't get to meet Chika, but I had a nice stay. The home is in a suburban, family oriented type area, surrounded by beautiful mountains. Chika provided a PDF with all sorts of info, including how to get there, check in and house rules. Everything was really clean, shower worked and bed was comfortable. Public buses run through the area, so you can get into Queenstown without driving. It's too far to walk. Check in and out was really easy too.