We have checked in without problems in Mel’s place even though we had to be flexible on our arrival. Communication and instructions were clear, timely and concise. Mel’s place is a good base for excursions in the Te Anau area and is very well equipped for the self-catering traveller. The apartment was nice and warm which was especially important in winter. A huge bonus was the spa which was heaven after long days exploring in the nature. Overall we can highly recommend this amazing apartment.