Kathy’s lakehouse was perfect to say the least. I felt like I was living in a dream throughout the 5 days I was there. I woke up to out of this world views of Lake Wakatipu and The Remarkables, we had direct access to the lake and Kathy provided a free kayak for us to use, and there was even an outdoors jacuzzi too to enjoy the sunset or the sunrise! I especially loved the master bathroom and all the organic soap and shampoos she provided for us. The fireplace and underfloor heating were great touches too. Kathy also provided instructions and directions on how to get to the water taxi to the city, which saved us so much trouble.
However, I just wanted to add that our check out process was a bit of a disaster. I messaged Kathy for a late checkout the day before, and she hasn’t replied me by the check out day, but I assumed (wrongly, which I shouldn’t have) that 30 mins - 1 hour of checking out late was still acceptable. However, Kathy’s cleaner came at about 10am (the check out time), saw us still packing, and proceeded to scream (and yes I mean extremely rudely and disrespectfully scream her head off) at all of us. I was extremely shocked to be treated this way. She yelled that we were “absolutely disgusting” (we were not, we did not trash the place, but it was just messy with clothes and groceries and plastic bags since we were still packing our luggages, and cleaning up the kitchen), and was almost racist (she asked if anyone of us could even speak english! Just because we were Asian and were frozen from shock at her yelling so we didn't know what or how to respond to her!).
Honestly, our stay was 10/10 until that incident happened with the cleaner. I admit that it was our mistake of assuming we could stay 30 mins-1 hour later, but she didn't have to treat us that way too. She could have nicely treated us with respect and told us to quickly pack and clean up, which were what we were doing anyways.
Again, I left the place traumatized and feeling very angry and upset but with mixed memories because everything else was perfect about our stay.