After a very long flight we located the lockbox but it was nearly on the ground and surrounded by garbage and dog poop. We had to get on our knees in this mess to access the lockbox and then it would not open. We finally gave up and went for dinner and the owners texted to hit it with a coin or rock which did open it. Then when we tried to open the garage door the fob didn’t work. After waiting about 20 minutes a resident let us in with his fob but said we would need the fob to get out the next morning. After telling the owner about it he asked us to go out and buy the battery. We said we would like him to do it by 9 am so we could use the car. No response so we had to go out and find the battery. Overall this was a lovely, well equipped apartment with a fantastic view but they need to replace or clean the lockbox and check the fobs for a smooth check-in experience!