We’ve stayed in around 40 Air BnBs and this is the first one we’ve been unhappy with. The apartment was part of a complex which was not mentioned in the description and the actual apartment we were given was a lot smaller than many of the photos on this listing. When I complained to the host at reception I was told that they had made it as clear as possible in the listing, though the only place this is apparent is on the photo captions where an apartment number is listed, to me this is hidden information and it is certainly not clear in the listing text. I was offered no compensation or clear alternative so was unhappy with the way my complaint was handled.
The apartment we were given was OK, it was small, and only single glazed so you could clearly hear outside noise, we had no view as advertised and the shower had very low water pressure.