Lisa was a great host, although she wasn't around when we were there she made sure to inform early on the address and gave clear instructions on where to find the keys. She also gave us her friend's number whom we could contact if we needed assistance. The apartment was very cozy and clean, and there was a manual with all the recommendation places for us to visit when we were in Queenstown. Thank you very much Lisa I would love to stay at The Love Shack again when I visit New Zealand in the future!