Prompt communication and everything we needed for a family of five to stay the night. The kitchen could do with a few extra things - e.g. salad bowl/ coffee plunger - but everything is clearly newly purchased, nicely presented and very clean. We did find the house very cold (it was a very cold evening 4 degrees to be fair) so would recommend the hosts consider insulating the house or additional heating especially in toilet and bathroom. Every bed had electric blankets which was great!