Address given for the property was 116F when actually it is 116J. So second half of my group were driving around the very steep driveways (there were lots) in the dark trying to find the place and were stressed on arrival. No welcome sheet or information at the property to give basic useful data about the house like Wi-Fi code. Hand written on a scrap of paper that was easily missed. This was not emailed either. No rubbish bags to put full kitchen bags into so couldn’t put them on the street for collection. Good scraps in cupboards, freezer along with splotches of food throughout kitchen. Bachcare did come wipe them out with kitchen cloth when complaint made. Bottom dishdraw not functioning seemingly at all so ‘clean’ dishes in cupboards had dried up old food scraps on them. Fireplace not cleaned out or reset for our arrival. Heat pump in master bedroom broken and it was freezing in there. No additional warm blankets or duvets provided so I was cold on the coldest night. No curtains either only shears so not very private and bright light in the mornings coming in preventing sleeping in. Whole place needs a deep clean. Cobwebs in master and dead sandflies in kitchen cupboard. For $346 plus fees roughly a night it was reasonable but still should be spotless in my opinion. Room for improvement but good for less discerning customers as I’m a bit fussy as you can tell.