Although my boyfriend and I did not meet Mark and Laura, they were very friendly and clear in their communication. Check-in was easy, and the apartment was exactly as pictured/described in the ad. It was clean, secure, well-equipped, and in a nice central location (close to several nice coffee shops and within short walking distance of food and shopping districts) making our stay very comfortable. The WiFi was good, although it did cut out a few times (might have been due to the rainy weather), and as other guests have mentioned you are situated near a busy road so you will hear a bit of traffic noise. However, traffic (and noise) tapers down significantly during late evening, so sleeping was not an issue for us at all. Overall, we would highly recommend booking with Mark and Laura. We had a lovely stay, and will definitely try to book here again the next time we're in Wellington. Thanks again! :)