I have never left a bad review since 2015 of using Airbnb, but I felt like under the circumstances why not. arriving to the location there was no key to open up the back door. Was simply unlocked. I was told that the key would get sorted later. while I have very expensive camera equipment, I definitely would never feel safe leaving the door unlocked why I leave to go to the store or dinner. Once I arrived on the patio, there is clear cobwebs all over the ceiling as I realize this is an outdoor area. It was clear that they haven’t been cleaned or dusted in a long time. once I arrived inside the property, I won’t get into too much detail, but it was dusty. Everything seems a bit outdated, which is usually fine, but the fact that I saw a few more spiders and a roach, less than four hours after checking in I decided to cancel the trip asked her if possible to get refund for 1 of 3 days I felt like customer service could have been better, got 50% back on last day.