This is a difficult one to review; we were shocked to turn up at ugly 60s era apartment block that was very rundown looking. While the location to centre of town is good, the street is extremely steep and no good for anyone with mobility issues or if icy. There is a view of the lake provided you don’t look immediately in front of you at another dirty block building. The apartment has been done up at some point although in need of some TLC. The sofas are too small to seat four adults comfortably and one is unpleasantly stained, there were dead plants in a planter outside, and there was some mould in the shower. The beds were comfortable enough and clean, but the upstairs balcony would not be safe for a small child. The curtains are cheap and have not been hung properly. When we questioned the exorbitant cleaning fee plus lengthy instructions for us to clean the place prior to the cleaners arriving, they said it was because they used commercial cleaners. I am aware the owners have a number of commercial properties (and probably don’t live in Queenstown) so the place lacks the personal touch. On balance, we felt the place was overpriced and would not stay there again.