Staying at Ceri’s “new luxury penthouse apartment” was like waking up to socks on Christmas morning. Completely not what you expect from the pics, not at all luxurious, dated carpet, dated furniture, top floor but maybe not the high rise you imagined, but if you can overlook this, in the era of Covid, surely after paying your cleaning fee you simply expect a comfortable, Clean penthouse apartment - NOT HERE! Particularly important for families with young kids as ours - carpet was NOT vacuumed, rubbish and crumbs, bits and pieces left and visible on the floor from the moment we opened the door. We arrived at 2am from a longhaul flight with our babies and had to vacuum ourselves. Not only this but bathrooms were filthy with hair and bodily fluids left in the toilet, sinks and shower. Luckily as a mama I brought my own disinfecting wipes! Just gross, absolutely unsanitary and just wrong. Reported and sent pics and video to host Ceri who sent cleaners around who USED THEIR OWN KEY TO ENTER THE APARTMENT WITHOUT OUR CONSENT. Weird and awkward as cleaner said he could vacuum now but my baby was napping and told him we already had to vacuum ourselves when we arrived as it presented choking hazard (crumbs and pieces of rubbish) for our kids. Also felt our privacy was violated if anyone can just use their key and waltz in uninvited. Checking out the next day meant we had no time to waste on all these issues or wait for resolution as they should have been in place for our arrival and short stay. Host Ceri promised a partial refund but never delivered. Went silent and no courtesy to even respond after he promised he would. Hate leaving such negative reviews but vacay/staycationers beware! The only thing this place has going for it is the location.