Melissa's communication was very friendly and prompt. Unfortunately, the cleanliness of the accommodation was very disappointing and did not meet our expectations. On arrival we found the following.....
*Spa water was cloudy with a greenish yellow appearance.
*Dirty microwave and sticky fridge door (which I wiped down on arrival and then discovered.......
*Out of date bread in the fridge
*Out of date butter in the fridge
*Used wine glass (still containing the contents of a drink consumed by the previous guest)
*Dirty cutlery with dried food remaining
*Stained coffee cup
*Hair and urine under the toilet lid and on the rear of toilet seat.
*The final disappointment was when I pulled back the top sheet of the bedding and found a cluster of oily dried food stains!
The general decor is very tired, the bathroom sink unit is severely water damaged, the wardrobe/ storage cupboard is unfinished and partially built.
Within an hr of our arrival we let Melissa know of these discoveries. She was lovely, apologised and offered to change the bedding etc. We left to take the kids out for dinner. Before returning we contacted her to let her know that after some consideration we planned to check out immediately and requested a refund, which she agreed. When collecting our belongings, we found an apology note, bottle of wine and muffins (which was a very kind gesture, thank you). Sadly, we'd already found alternative accommodation. Melissa sent us photos of the spa the following day (showing that the chemicals that had been added while we were out for dinner had cleaned and clarified the water). We appreciated the effort, but it was a little late (especially given that we specifically enquired and requested to use the spa before even confirming our booking) so there was an expectation that the spa would already be in a lovely condition and ready to use on our arrival with the kids, not the next day. In this current climate, in the midst of a global pandemic, good hygiene practices and cleanliness are EVEN more important than ever (for the Air b&b hosts safety and that of the guest). We did NOT expect the accommodation to be like a disinfected hospital, but we did expect it to meet basic cleanliness standards and for Melissa to be more prepared for our stay. The BASICS were significantly absent. Thank you for giving us the opportunity to provide you with our honest feedback Melissa. We wish you all the best.