Hosts worry more about the money than their guests' safety.
Booked the apartment for few nights whilst having family visiting from Europe staying in town, which sadly happened to coincide with Cyclone Gabrielle hitting New Zealand less than 10 days after prior other major flooding.
As it became clear the situation was going to be worse than anticipated I then contacted the hosts to advise them our stay could have been a lot shorter in order to give us time to travel to a much safer part of the country.
Rather than finding a solution that would meet both parties, I was greeted with a simple "There's nothing we can do about it so we keep your money" attitude.
Working in customer service myself I am fully aware of the implications when agreeing to a contract, but there are occasions where understanding someone's circumstances rather than being rigid on agreement rules goes a much longer way.
Such a bitter taste on something that could have been easily resolved.