We were to go to Elton John’s concert on the Tuesday, it was postponed till the Wednesday. I contacted Howard and it was no problem to change booking. Then of course Elton has now cancelled till next January. I contacted Howard again to explain. Immediately he offered to refund our nights stay. I will definitely be staying there in the future as I found Howard to be such a friendly and helpful person to deal with. He offered to do a drop off and pick up to the concert as well.
Judy