Started of ok, easy self check in. First disappointment was there is no wifi!!!! 150 per night and no wifi. Wow. Secondly the bath was dirty, thirdly i sneezed all night from the dust on the bed head and surrounding the bed. I vacuumed myself the next day. Not enough bedding on the bed, light bulbs blown. Top bed covering had not been washed in a very long time if ever. But the grand finally came when after checking out and driving home to chch i discovered i had left my phone charger plugged in on the bench top where i had it for the 2 days i stayed there. I rang reception 3 times, first time they said they would check when they went in there, 2nd time they said they had not been in to clean yet, this was 4 days later and they would ring me, they did not! 3rd time i was told no sorry its not there. The receptionist was rude and arrogant and scoffed at me when i said i 100% left it there and the cleaners must have it!!!! She was very rude and they took no responsibility. Very unprofessional and very rude. So 300.00 for 2 nights at a 2 star studio and down another $50 for my c-type original charger. Shame on you the cleaners for stealing and shame on you Hanmer Heritage for hiring such an unprofessional and uncaring receptionist. Most of your studios were empty, now i know why. The whole town was booked that weekend too. You might want to adjust your pricing to reflect your 2 star accommodation and yes I am bitter about my experience.