Communication was good although Shelley took a while to come back to me on some questions. House was in a great location and was clean and tidy with great views and a lovely thermal spa. My only criticism was that the sheets smelt very old and musty and bed was not overly comfortable. Also the laundry area was locked (or rather latch was on) so we never even realised this was there until check out when we read that we needed to put the linen in to the washing machine. I think this should be left open as we had nowhere to dry towels or wash clothes or dishes during our stay. Otherwise the place was just what we needed for our two days in Taupo.