Lockbox is in an alley. You have to go down an outside staircase to get to it. Is a person supposed to take suitcases down and up stairs? I arrived after dark and had to go into the alley alone. I couldn’t get the box open. The Airbnb app wouldn’t open on my phone, as I’d only used it on my tablet. I needed a password, which I didn’t have handy. So I couldn’t access her phone number to call her. I checked into a hotel. When we talked that night she gave me two options: go back into the alley and try again or stand out on the street waiting for her to come help me. Neither option is safe or acceptable. Instead I was supposed to go back to the alley in the morning and call her for help. I did, but got no answer. I messaged her through Airbnb. No response. So I sat in the alley for a while. She did answer when I called again. Even following her instructions it took me 3 tries to open the box. I’m appalled that one woman would put another woman in this unsafe position. I am very angry.