We feel we got a bad deal. We arrived to find the lifts were out of order, so 2x maintenance men inform us and had to then tread all of our luggage up 9 flight of stairs. The stairs are located outside alongside of the building. My husband had vertigo on floor 7 and needed encouragement to continue. Finally, reaching the room only to find out his anxiety was too high and had to leave immediately. We text the owner who basically said it wasn’t his problem my husband had height issues as that was what we booked for. I explained the room was fine and the height it was due to the lift not working and having to experience the drama of stairs causing anxiety was the issue. He tried to say to use the other elevator after we descended, but by then it was too late. So our refund consisted of $44.95 30% of night rate of $148.00 or so from $300.46. So I lost the $150.00 cleaning fee. I am looking into Consumers Act as I don’t want this to happen to anyone else.