We were told about the lift being broken two days prior to our stay. This apartment is six floors up. A car park service elevator next door took us up the third floor. This place is on the fifth floor but there are two more flights of stairs once inside. With luggage this was very difficult. It was too late to rebook. When we contacted Nick all he could offer was an extended checkout time which was of no use to us. The apartment is worn out with dirty cushions, stained carpet worn out cabinetry, worn out towels,and in general need of renovation. Nick told us to to buy towels and he would reimburse us (we were not here to shop for him) Nick also did not mention that cruise ships dock right beside and no more than 10 meters from the deck, totally blocking any view and leaving us with no privacy for two of our five days. Had we known we would never have booked this apartment. We have stayed in dozens of Air BNB’s and this is one of only two bad experiences.