Extremely unhappy with this facility and follow up, level of cleanliness was low (rubbish and clothes from previous people), tired and unkept grounds and premises, appliances not working and minimal provisions just not provided (soap, conditioner, hangers, extra pillows, milk). The Internet was very weak (dismissed by staff), not the view of Haruru Falls and Waitangi River we expected to get from advertising. Family apartment does not have adequate seating for 4 adults (bed set up not as advertised) or with room facilities you would expect when booking an ‘apartment’ (seating for 4 either inside or out). Issues weren’t accepted or repaired by staff during stay or after checkout when raised.