Lovely property, and nice view
We had gone down for Winter-Fest and were looking forward to a beautifully toasty winter experience
When we arrived at the property the house was like a freezer - and when we contacted the host we were advised that there was a problem with the central underfloor heating at the property. As it was the heart of winter you can imagine how disappointing and uncomfortable this was. Especially because the house otherwise only has a gas fireplace to heat the entire three story large home.
While the host was very communicative, we were inconvenienced over the next three days, with having to follow hosts instructions to try and fix the problem, and having technicians visit, and eventually having a few cheap column heaters delivered to place in the bedrooms so we didn’t freeze to death.
The house is large and mainly stone floors so the three small heaters did very little to heat up most of the home. We were eventually advised the problem with heating could not be fixed during our stay as the technicians would only be available after we left.
We had also requested a user manual for the property so we could use some of the amenities but this was not provided. So we were not able to use things like the stereo etc The house also has a lot of rules pasted on various parts of the home which makes you feel very unwelcome and not “at home”.
It is a beautiful property with a lovely view but when you are paying this amount of money you expect much better service, and you definitely don’t expect to have a large house with stone floors throughout without heating in the middle of winter
All in all we were very disappointed and had hoped we would have been properly compensated for the inconvenience and poor experience - but this was not the case which has made the stay and experience even worse
A beautiful and fun Winterfest that we had been looking forward to turned in to a chilly and inconvenienced experience - which we think could have been better dealt with or avoided!