Not positive but hopefully a one off mistake.
Initially had trouble obtaining the key safe details, then subsequently entered to find the unit hadn't been cleaned since prior guest. Upon escalation a cleaner arrived reasonably promptly (within 40 mins) and we exited for an hour to allow them uninterrupted access. However the subsequent outcome clean was below average with plenty of dust, grit on the floor, a grubby shower/bathroom and marks scattered throughout the apartment - certainly not worthy of the $130 cleaning fee.....