We arrived into Queenstown in the evening and arrived at the apartment to find the fire and some lights on. The apartment was warm and welcoming. There was also a gift basket on the table and a welcome note. The apartment was even nicer than the photos. Great view over Queenstown and only a brisk 10 minute walk into the city centre. The bedrooms were spacious and there was even under floor heating in the bathrooms. Boardgames were available and the couch was especially comfy. The kitchen amenities were fantastic - modern and clean - and we cooked in the apartment a couple of times. Cooking oil and salt and pepper were also provided. There was extra blankets and pillows available however we found the pillows to be high and quite firm which made them uncomfortable to sleep on. After the second night we visited Kmart and bought some softer pillows which we used for the rest of our stay. Pillows aside, this apartment felt like home; warm and cosy with everything you could need for your stay. Lucy provided clear check-in and check-out instructions and there were little placards near amenities within the apartment with instructions on them making the dishwasher, stove, oven and washing machine easy to operate. We cannot recommend this apartment and hosts enough.