Had a great stay here with my partner and mother for one night. Lots of space, well equipped kitchen (some muesli also provided on top of usual coffee etc) and quiet location.
Because it's below the main house you can hear people above walking around and talking (not what they're saying!) but it's not disturbing. Just something to be aware of.
We only met Sue briefly on arrival but they were very prompt and helpful in emails prior to our arrival.
Would definitely recommend, Note: the shower/toilet/laundry rooms are off the main bedroom which doesn't have any privacy as the screen provided is quite see through. Wasn't an issue for us just consideration needed at certain times of the day :)