Mould on the whole bathroom ceilings area. I talked to customer team, they think this is serious problem. Also host use small picture hanger to hold a heavy mirror. It falls down when we check in. Due to the glass didn't broken, we just leave in the corner. She want us pay the damage. When I refused her claim, she asked me to pay night light fee immediately. But we have a deal that return light after I back city, and she agreed. Just I didn't let she happy, she changed her mind. Besides, she said we not tidy and clean the house. The good news is I took video to prove the house after we check out. For these reasons, her claim didn't work. ^^
By the way, when we first day in her house, the house only have one heat pump in kitchen and electric blanket for each room. However that night temperature was -1.5 from Metservice. So we asked her that can provide one more heater for my partners or not. She said this is first customer ask her in her experience........... Well, you also the first terrible host I met in NZ.