Very hands-off accommodation. Sonya was very prompt in addressing any and all questions before we arrived. It happened so that there was nobody home when we arrived but the self-check-in went smoothly. We met both Nigel and Sonya at some point during our 2-night stay but we really appreciated the total privacy we were able to have, even though they live upstairs in the same house :) It got chilly one of the nights but there were a couple of heaters, one for each room, so cold was never a problem. Good accommodation if you are driving through New Plymouth.