I had texted initially that I wanted to check in at 4pm. After a few weeks, my family and I decided to check in earlier. A few days before checking in, they text me to say that “based on a previous message” they’ll check us in later. Disregarding messages I had sent previously.
The check in process was difficult, also the lock got stuck.
The apartment was dusty, surfaces were not clean, floor was absolutely filthy, kitchen appliances, cutlery and pans were filthy. When I mentioned this, they asked me to take photos as proof and did not even offer to clean the apartment??
Kitchen faucet isn’t functioning 100%, needs fixing. So does the water kettle, the button doesn’t work as it should.
We stayed a total of 5 nights and they had only given us limited towels for each guest, we were a total of 4.
Considering what I’ve paid, if I had known how uncomfortable we were, I would have much rather spent x2 at a hotel - which we wanted to do, but unfortunately Auckland was fully booked.