House was lovely and in a great location. Unfortunately one of the bedroom skylights wouldn’t shut so one family had to wake up at 6:30 when sun rose, we were provided a $100 refund.
No welcome note or house rules or instructions on Airbnb or in the house. Messaged through the app and after no response called them. Apparently they can take 5 days to respond through the app. Eventually got Wi-Fi password next day but still had no idea what we needed to do with rubbish or cleaning or any instructions etc.
We’ve booked properties managed by bachcare in the past and unfortunately for the property owners, the house is let down by bad communication.