Gloria was very nice and communication was good before we got there. I left my luggage upstairs instead of trying to get it down the spiral staircase. Very unique place. You can walk to town which is down a hill but be prepared to walk back up. You will get your exercise. If you're there on a Saturday morning, definitely go to the farmers market. Nice cheese and fresh bread and pastries besides all kinds of fruit, vegetables, meats and coffee. They also have local arts and crafts.