Our group were really looking forward to staying at the property for a week over Christmas, and had booked far in advance. The communication prior to arrival was timely and informative. On arrival (2 days before Christmas), we noticed an unpleasant pungent smell in the hallway. Unfortunately, we then discovered pet hair on the rug and bed sheets, dirt on the surfaces and stair rail, food residue on / in the kitchen appliances, and used toothbrushes left in the bathroom. During phone communication with the host, it became clear that the host and our group had differing expectations with regard to the cleanliness of places that we stay at. The host offered to arrange for a clean of the communal living area, or the opportunity to leave with a full refund which we accepted. We then had to rearrange Christmas plans last minute, while navigating the uncertainty of COVID times. It was very disappointing, but we appreciate that the situation was resolved quickly by the host.