We loved staying at the Highview Retreat, check in and out was very easy and the house itself can boast some of the best views in Queenstown. There is instructions for every appliance and a detailed guidebook for the house as well as popular activities and locations in Queenstown. We appreciated all of the amenities of the house and made good use of them during our stay. Recommend for big groups or families. Thank you guys so much for hosting us!