Helen was very polite, helpful and kind during our stay, we already had most of what we wanted to do planned out so we didnt spend too much time talking to her which was unfortunate because she knew a lot and was very helpful when we did need her. In terms of housing, you get the whole bottom floor of her home, with multiple rooms, multiple beds, a kitchen, a living room amd a bathroom. Everything was so clean and comfortable, it was easy to settle in and it felt very cozy. Her home is located near so many activities in rotorua, and just 5 mins from gas stations convenience stores and fast food jointa too. Very convenient and the toad from rotorua to further establishments was always a beautiful one, so even when it was a long drive it wasnt bad. Thanks so much Helen!