Went with the intention of using the pool for the day. However, when we checked in we found out the pool was closed. We queried this as the ad promotes the pool heavily and did not mention that it was closed(public pools were open when we stayed). The management admitted that they hadn’t updated the website or the ad as they could risk losing money. They also said it was a management decision as there were too many forms to fill in for covid passports etc and that we should understand their position (note that the pool was open for the buildings residents).
Shocking and deceitful behaviour - we could’ve stayed somewhere else for half the price and used a public pool if we had known. Building smelt like smoke, was undergoing remedial work (outside every window), the decor was shabby and just overall so disappointing as it was meant to be part of a special weekend away. Management not interested, haven’t responded and haven’t reimbursed us.