I only have compliments for Vicki and her home! The living area is kept pristine. If you are arriving in the winter as we did, don't worry, the heater warms the living area almost immediately. Vicki is beyond sweet and ensures that you feel comfortable and have everything you need. Her beautiful garden is well kept with luscious grass for a picnic and with an impressive view. We will be returning to Taupo and we would only stay with Vicki.