A lovely home in Hanmer Springs but please be aware that this property is managed by a Property Management company so contacting them is during business hours. There was also a glitch in the information sent from AirBnb of our booking to this company so we were only given linen for two people despite our booking for a three bedroom home for 4. Not sure if we were an unlucky guest or if this is how it is going through a third party company but there really is no extra hospitality eg. no tea or coffee, the commercial laundry bag left on a bedroom door hook and we were told to put our linen in at the end even though we paid for a cleaning service and we had to chase up our own linen from their office, and dealing with previous guests’ rubbish in the bins on our arrival. Just not what we are used to considering we are AirBnb customers with high AirBnb expectations having to deal with a property management company, the extent of which we were unaware of when making our booking.