Lovely, warm arrival with the heat pump on, a full fruit bowl and chocolates on the pillows. The beds were comfortable and although not an inner city appartment it was only a 10 minute walk into town. The upstairs neighbours were quite noisy and kept odd hours which was a pain. The place could have done with a good deep clean and beware the shower, it has great pressure but with no shower curtain the water went everywhere. The TV didn't work and although communication with Frank was good the TV repair company he contacted never arrived so we ended up waiting around at the unit when we should have been exploring the area.