They were helpful especially I booked last minute and was late. Also, they were helpful by allowing my 9 year old to stay with us for the night as the room only supposed to be for 2 people. I offered to pay extra though but they didn't accept it. I was not happy when we weren't given a key to our room. We did not sleep peacefully because I had my 2 daughters with me and with the host being the man in the house I cannot sleep because he was holding the key to our room.
This is not acceptable to me. We wanted to go out and bought food and he said he will let us in when we come back. But the other people in the other room had a key. Not fair. We packed in a hurry the next morning and my daughter accidently took one flannel because she wrapped her soap in it because it was wet and they asked us for $15. I searched the price of that flannel at warehouse and it is only $3. Anyways we went and returned the flannel because we didn't want to pay $15 for a $3 flannel.