We were unable to get to Margaret’s place due to cyclone closing road between Gisborne and Napier. I was only able to advise Margaret of this when we hit the road closure sign south of Gisborne, on the day we were to arrive at Margaret’s.
She advised me to put a cancellation through to AirB&B and we received an immediate cleaning fee refund.
When getting home up north, we found Margaret had put a full refund through for our non -stay, which she was not obliged to do as we were well outside the refund period. A generous gesture which left her out of pocket through no fault of hers.
We will get down to Havelock North sometime later this year and will only go when we are able to book with Margaret again.
Thanks Margaret