Very disappointing experience.
Property itself is very well located but a bit tired, especially downstairs bedrooms.
Bachcare as agents were horrendous.
- emailed us 24 hours before arrival to say they couldn’t provide linen. Offered a choice between $175 reduction and cancellation. As we had family arriving to stay with us, we chose reduction. Bachcare have charged us the full amount, and are not replying to any communication. Have registered a dispute w AirBnB.
- no functioning oven and BBQ so filthy that it was not possible to cook dinner the first night. Oven still not functioning at end of stay.
- no spare toilet paper or handsoap in the kitchen.
- broken (unusable) kettle in the kitchen.
Have had good experiences with Bachcare in previous years, but will not rent Bachcare managed properties in the future, now that their new ‘system’ is in place.