We did not actually get to check in as we had a family emergency that required us to change plans at the very last minute. We had contacted Paul to say we were in Hamilton and ready to check in when we got a message from home. We immediately contacted Paul and told him we were scrambling to change our plans. We had made it to the downtown and were having a coffee. He offered to have us come to his place and use the computer but we were well along so we just stayed at the coffee shop trying to make our plans. We called him back to let him know that we were going to go to Auckland. We advised him that we did not expect a refund as we cancelled at the very last minute. He offered to make us a picnic lunch. Paul is an unbelievably kind man and I am sure that anyone would appreciate staying with him.
He was so understanding and kind. Later that day we received a notice from Airbnb that Paul had requested that we get a refund and that he was waiving his fees.
The location is great. We would highly recommend you stay with this thoughtful man.