Of my 3 week work trip across Australia and NZ, this was by far the most comfortable place I stayed at. Annaliese was very responsive and even helpful in printing out some documents for me. The place itself was super quaint and had comfortable living arrangements, with everything you could need for a nice stay (besides a stovetop, which isn't super necessary with all the restaurants within 10').
Would most definitely stay here again when coming through Hamilton as it was well worth the value.