Our host was out of town and we did not get to meet him. We had no problem picking up the keys and getting into the unit. It was somewhat difficult finding the parking spot. The location was within walking distance of the downtown area but very hilly beware older people and those out of shape. The view was truly spectacular and all consuming. It was difficult to take your eyes off the view. Everything was as described, and comfortable. Our only issue was with WiFi. We could not get it to work. Almost every place travelers go now its provided by the host and its Free. We had a great time in Queenstown, it's a fantastic place to spend some time with far more activities available than time allows.