My mother and I booked the studio apartment. When we checked in everything was great, but sadly the water stopped working. Jared and his team were initially really helpful, trying to organise someone to fix the issue. As it was Easter w/e, this was difficult.
We were moved to a 2 bedroom apartment 2 minute walk away. When we arrived, there was a really unpleasant smell, as if the apartment had been closed for months. The internet hadn’t been set up and the fridge was unplugged. We found the wifi router still in the box, set up the internet and pulled out the fridge to plug it in. The smell really negatively influenced our stay though. For this reason, I chose to sleep in the apartment with no water and shower/toilet at the apartment with the bad smell.
The water still wasn’t fixed after we checked out (I understand this was out of their hands and they did all they could). After check out, I sent two messages to request a partial refund, but no reply.