Jan manages the unit and she was a delightful landlady -- very friendly with lots of suggestions for enjoying the Auckland area. Her young grandson was charming and eager to be helpful. Jan was also proactive in foreseeing possible needs and addressing them early and promptly. The unit was accurately described and it really is in the heart of the city. Thus, I had ready access to anywhere I wanted to go in Auckland. As a solo traveler, I would definitely consider staying here again.