Great privacy/location but the customer service wasn’t great.
Lockbox as a 1st time user: My key wasn’t labeled to open the letterbox (to get my swipe cards), so I took all the black keys until one key opened my letterbox.
Facilities: All good, TV should be replaced with a TV that can play Netflix/YouTube if possible.
Reporting lights: I filled out their online form as detailed as I could about the rangehood/lamp lights not working, where I said to call to arrange a time with me as my companion inside the airbnb can’t speak English well (this was ignored and the contractor knocked loudly/persistently while I was at work). I got an email reply saying I should’ve reported these issues on day of arrival so that it could’ve been fixed then (I wouldn’t have known they’d stop working).
Reporting doors: No reply/update when I texted/filled out the form that the main entrance auto doors were wide open and beeping loudly. I then called the auto door company directly as it was still beeping.