I have been booking directly at the Ascotia for years now, this is my 1st time to book via AirBNB and it was terrible. The aircon is broken and the window sills needs repair., the room seemed unkempt in general. The staff was able to move me to a better room the following day which I am happy about but NO thanks to Navneet? I never heard from him. I complained at the front desk and they assisted-thank you to Shehan.