Janet was great and really hospitable. She responded to my questions almost immediately and let us check out late as we were running late on the way back from the mud pools - really appreciated. There is a really large kitchen and dining area for us to use as well as laundry facilities if required. The place is located in a great spot for all the local activities, and really good for value. The beds were really comfy and had a big deck outside to use. I would return again for future visits to Rotorua.