Rachel and Aaron were very communicative. The place was exactly as described and very clean. It’s well located in the heart of Mt Maunganui. Beautiful spot. ‘Check in’ was very easy - took me less than 1 minute to locate the place, the key and let myself in with the key code. They very kindly let me have a late checkout so I could store my luggage there before flying home. Great hosts and recommend them and their place.