While we didn’t manage to meet Viv due to our schedule, we talked to Arnie for a few times, and he was very friendly and welcoming, always asking if we needed anything.
The loft was lovely, close to town centre and was an easy drive to Queenstown. Everything was clean and thoughtful, we especially enjoyed the heated towel rack, having a fresh warm towel every time you shower is great after a long day.
Highly recommend!