Unfortunately this is the first time I have had to write a negative review for an Airbnb. We stayed at the property for 3 nights and were disappointed.
All of the communication was great, however the level of cleanliness in the home was not up to scratch for the price point. Linen had stains on it, beds were not comfortable (very thin pillows and bedding), there was a lot of dog hair present, which was not great as one of our party is sensitive to animal hair. The bathrooms and kitchen were not clean, we were not provided with any shower products and only had one very small towel each (even with a spa pool in the home) and no kitchen amenities like milk etc provided.
We are aware that the owners live in the home, and it is a BEAUTIFUL house, with stunning views, but it is not up to standard for an Airbnb of this price. We paid a $150 cleaning fee for this home, and it is very clear that it has not been cleaned to a professional standard.
There are reviews dated as far back as 2019 that mirror this, yet we are still having the same experience. Please take these reviews seriously and improve the comfort and cleanliness, then we would be more than happy to book again.