Absolutely terrible experience. Our check in was supposed to be at 2 o'clock. Host nowhere to be found. Not in the office and didnt respond to calls, there was a number left on the window which we called a few times with no response. We had to go and roam around with bags till 6.30 when the host was finally available. When we finally got the keys they didnt even bother apologising for the delay, only a shoulder shrug with "oh, okay". The rooms had not been cleaned, there were used wet wipes in the bedside draws, the blanket had hair in it that wasnt ours, with a stain at the bottom that hadnt been washed. When we checked to see if we could use the spa it was "not available during our stay as it was not cleaned from the previous customers". It was an absolutely terrible stay. We dont recommend it and will never come back.