We didnot meet Craig but check-in itself is very easy. Property is not hrd to find just follow the address on googles map then you will find it. We pick some stuff down to our room so the stairs are not a big deal. Wifi, TV and heater is really fit for us. Room gets hotter when you turn on the heater and you have kettle in the room as well so hot drink addicted like us are really appreciated. We also drove out for Ferg burger, everything is secure at night even midnight. Highly recommended if you are looking for a place to stay with stunning view!