The following is exactly what I wrote as feedback to Renee, the owner/manager of this AirBnb property.
Renee,
The following is feedback:
The good: Great location; clean apartment.
The bad: Two bottles of conditioner but no shampoo in either bathroom; no bodywash/soap, just one face wash.
The ugly: When I couldn’t figure out check-in, it took a very long time for you to call me back; the coffee incident; low quality furniture in general and a chair that collapsed while I sat on it; highly exaggerated or misrepresentation of the house as being “luxury”-This is by far the most egregious point. The house is furnished with low quality products, the living area in particular. The living area could barely accommodate 3 people comfortably because the couch was small and uncomfortable, a chair broke and wasn’t replaced immediately, and a beanbag was provided. This is an important point because the five of us rarely hung out together because it wasn’t comfortable. We mostly stayed in our bedrooms when in the house which made it feel like student housing. Lastly, having the master bedroom on the third floor without a bathroom is far from luxurious.
Renee, this feedback is honest and straightforward. I hope you can find a way to make improvements.
Thanks,
Randy