Caitriona met us upon arrival and then left us to it... with the understanding she was there if we needed her. We all felt really welcome. I did message her with a question during our stay and she replied quickly. She was also just above us if we needed her. (Logan was away for the weekend) We’re a family of 5... 2 adults and 3 kids. The place was perfect for us as we had planned lots of things to do during the day and really just needed a base and somewhere to sleep. Having said that we all chilled out on our first night in the lounge and had enough room to all be comfy! There was a bottle of wine and chocolates upon arrival along with bottled water for us all. A lovely surprise... and enjoyed on our first night! We used the heaters only when we got in for the night before bed and in the mornings and never felt cold despite the mornings and evenings being frosty.
We all agreed the beds were comfy. We had brought hot water bottles with us and used them. We were not cold in bed.
I would definitely recommend this place
to people looking for exactly what the listing says it offers!
NB my kids left some things behind when we checked out and it was not a problem to pop back and collect them later in the afternoon.