Mike was extremely accommodating and quick in his responses. The room is well equipped and has all the amenities you need for a weekend getaway. Tea/coffee/milk are provided and everything is functional. It does get quite cold at night but a heater and electric blankets are supplied. The spa is located just outside the kitchen window of the main house. Mike is extremely considerate and offered to close the blinds if we ended up using it. We didn't in the end due to lack of time but it is something to note if privacy is your utmost priority. Overall Mike runs a great service and we left well rested!