Lucy and Luke’s apartment is ideally located in Frankton in a beautiful waterfront setting. On arrival to the apartment accessing entry was simple. Unfortunately the apartment had a very distinct ‘mould’ smell or as though something was damp. There is carpet directly out of the bathroom and this has become lifted which may be the cause. The second bedroom and bathroom in the apartment were not sufficiently cleaned and we were pretty disturbed to find long black hair left in the bed as well as through the bathroom. I emailed Lucy immediately to question if the apartment had in fact been cleaned. As I was overseas and not using my mobile data I didn’t check back for an email until a few days later. They did offer house keeping to return via email; however as a business owner myself I would have called straight away and not even given the option and had the apartment recleaned. The toilet seat is not suited to the toilet unit , the grout in the bathroom is not clean. There was also left over toothpaste on the vanity from a previous occupant. The apartment is fitted with a washing machine and dryer which is very handy to have, it’s in a perfect location for walks along the lake and not too far out of Queenstown. I think had it been cleaner we would highly recommend it, unfortunately for what we paid we would expect a much different standard of cleanliness