I’m sure most of the time these rooms are in good condition, however we weren’t the rule. All glassware was dirty so we could not enjoy our wine on arrival. No soap to wash hands or clean said glassware.
Customer service seemed onto it to resolve but next day, the service team serviced other rooms and not ours. The management have had two weeks to get in touch with me, but I guess it’s in the too hard basket. I don’t like writing these reviews but it’s really disappointing when this could have been easily fixed.