Frances is a very warm and lovely lady. She is very much welcoming, polite and supportive. Unfortunately on my stay wifi/ broadband got down and she tried her level best to recover it also purchased new modem so that guest didn't face any inconvenience but problem was big and at service provider level. I really appreciates the way she tried efforts and manages the hospitality. Sometimes many things are not in our control but we can feel the vibes and intent of the person. she is a nice lady with lovely heart. God bless