Ceri - when I arrived after 22 hours of flying you hadn’t even sent me the details on how to check in!
When we did check in, the smell was awful and overpowering. It was hot and stuffy from having been locked up.
The carpets are gross - badly stained from previous tenants and the furniture is ancient, it needs upgrading. You should not describe this as a luxury residence. The photo on AirB&B and the reality is a total bait and switch. There was no bath mat in one of the bathrooms, it would be a death trap if someone slipped. The glass table was smeared and streaked which is the first thing you see when you enter.
That first night when I lowered the blind in my room, the next morning I tried to open it and it wouldn’t work-I emailed you to come over and show me how to raise it or fix it and never heard back from you for our entire stay. Consequently I had no view the entire stay.
The shower water in the main bathroom doesn’t drain at all well.
For people arriving from such vast distances you really should do a better job of providing supplies.
The place was disgustingly dirty. You charged us for cleaning - I would like that fee back as the place needs a deep clean to say the least.
All I can say is thank God for the view, which is spectacular and the proximity to shops and Auckland city centre.