Phillipa is always in quick response to message. We have stayed for 7 days and it is really perfect stay in Queenstown. Room is spacious and clean. Hot shower is powerful and room is quite warm even without using any heater(there's a heat pump). Fully equipped facilities. Wifi is quite fast(compare to other places of NZ). The house is located in such a beautiful surroundings. It is just like being at home. Location is ideal for us, only 15 min drive to Queenstown and only 10 min drive to daily shopping area(Frankton). I have no hesitation to recommend this place to anyone who would like to have a holiday in Queenstown area.