at 6pm at night we urgently needed accomodation and Craig answered our request within record time of 5 minutes! which allowed us to continue on our travels and plans rather than turn back to Taranaki which we were 2 hours away. you were so easy with us checking in late and even still came down to greet us and show us the area including the spa pool!! once we got into the cottage it instantly felt like home away from home! spotless! homely and soooo warm and comfortbale! I would highly recommend and I would definitely use this accomodation agaib!! thank you soo much Craig !! like I said you were a lifesaver!! and you are an excellent host too!! 10/10!!!