I’ve stayed in many airbnbs all around the world and this was the first time I’ve had to leave the house half way through my stay. I was not happy with how the host (Helen) treated us, it was unpleasant. On the first night, it was around 10 or 11pm, we were dragging our luggages from the car, Helen quickly opened the front door of the house, yelling “QUIET!” and telling us off for being loud. (that was the only noise we made as we tried hard to be quiet, plus it was OUTSIDE of the house). Her attitude was unpleasant.
As I was going to bed, I noticed there were a lot of fur on the bed sheet (Helen has cats), as a result, my pyjamas were full of hair. So the next morning, I decided to do some laundry. I asked Helen how I go about using the washing machine. She responded with “Already?” Again, the response was really inappropriate. She proceeded with saying how the washing machine could not spin well and suggested us to go to a laundromat nearby. Washing machine was listed as one of the available amenities on the Airbnb listing. However if the washing machine was broken, this should have been updated on the listing, as it has misled us.
Apart from this, the sink tap in the toilet was also broken. We had to use the shower to either wash our hands or brush our teeth etc, which was inconvenient. Again, this was not stated on the Airbnb listing.
Helen provided us with two sleeping pillows - a normal one, and a super thick one. The thick pillow was too thick that I had to sleep without a pillow on the first night. So I requested for a thinner pillow. She was very reluctant to assist, with responses like “there’s not much I can do about it”. After some arguments, she finally replaced with a better pillow. However, the argument was unnecessary.
In the end, we decided to leave as we felt very uncomfortable. Thankfully Helen agreed to refund us for the remaining unstayed nights and apologised for the inconvenience.