We were staying here for 4 nights on our honeymoon, the first night we had no hot water as the callifont was damaged from the storm (it was out of there control) the next day Kimberly offered us to stay somewhere else on the property - it was everything we could have ever imagined and we had the most relaxing time! Kimberly made this happen for us and she was so accomodating! We will definitely be coming back to visit!