When we arrived at the apartment we found the key in the place Kathryn had told us that morning. Fortunately I had internet to check my messages. In the apartment there was a letter welcoming us and also informing us that before leaving we had to wash the floors, vacuum clean, leave the dirty linen ready for collection, leave everything tidy and clean for the next guests. Nobody ever came to check if we needed anything. there was an urine stain under the toilet seat, also remains of used soap bars and shampoo.