Susannah assured me that the house was not affected by the recent floods. This was true it wasn’t, which was great.
However upon arrival there were dishes on the bench, dust, dead bugs, and dirt everywhere, hair in the shower and on the floor, dirty towels and cloths in the bathroom. Stains on the bed / mould on the pillows. It was clear it was not cleaned at all since it was previously rented out.
We booked the Airbnb for a family member coming to Auckland and we could not let him stay there because of the mess, so had to find last minute accommodation elsewhere for him due to the state of the Airbnb.
Happy to provide photos of the state of the house, and would like the next steps for a refund please.