We absolutely loved our stay with Susan. The lockbox check in was easy and gave us the flexibility to arrive later. The loft is nice and private and only 10 meters from the lake front! The breakfast provisions were lovely. The book of recommendations was a helpful touch in terms of eating out and daily activities if, like us you arrived a little unorganised. All around great stay, there's so much more we didn't get to do in Rotorua we'd love to be back sometime :)