There was a power failure at the flat while we were there leaving us 24 hours without power or heating. The apartment manager was as helpful as could be with great communication. However the issue was a fault with the main apartment fuse box in the complex. No-one knew where the fuse box was. Despite how helpful everyone was, I would expect Bachcare to know the location of the power board. However they were very helpful in the situation of a rare fault occurring.