Bed broken the first night collaped falling through to the bed. Reported it to both lisa and housekeeper and the broken bed to find it was not fixed and i had to fix it myself placing 8 slats the back into their lugs. disappointing was not fixed when reported. The spare bed had bed bugs in it so had to sleep in the broken bed apart from my 1st nights experience the place was comfortable. The spa was perfectly set and enjoyed it a number of occasions. Location was great just the right distance to town and other sites like arrowtown and shotover jetboat.