The whole trip started with Cathy's lightening speed of responding. Specific guidance was given so it was very easy to find Birdsong without making any detour. Cathy was there waiting for us and gave us the house tour. It was stylish and tranquil, absplutely speckless, a very comfortable place to rest after whole day running around. It provids all most everything we need in the kitchen and bathroom. There were even kids dvds and games. Cathy and Bob and so friendly they gave us lots of suggestions on the activities in Rotorua. Thanks again for making our trip much easier.