It was like staying in a rundown student flat as opposed to an apartment in a boutique hotel. The place was cluttered, not cleaned well and the curtains were dirty. Some lights didn’t work. There was a toilet graffiti penis on the welcome notice board saying “enjoy your stay”. The key lockbox was far away from the apartment, hard to find and you needed to get on your hands and knees on the pavement to open it.
While we did reach out to the host to seek resolution we did not get it. Nothing more that “will will bring it to our teams attention” with no attempt to make things right. Charging us a cleaning fee for a filthy room (which we dusted as we could not stand the level of dirt) seems offensive.
A really disappointing stay for our first Airbnb and we will go back to staying at hotels. At least with a hotel you can hang out in the room as opposed to avoiding being in the room