Shelley was helpful and friendly. Even though the hot pool in the listing was not working. She went the extra mile to buy vouchers for us to enjoy thermal hot spring pool at Debretts. We had a wonderful conversation with Todd over looking the Lake. We even went over to the cafe where he worked to have yummy breakfast. Todd even volunteered his service to have a bbq dinner with us. Unfortunately that day the weather was not permitted to have bbq. We truly enjoy our stay and the time spent with Shelley and Todd. Thank you so much for all you've done. All the best and blessed Christmas.