Horrible check in experience and then found out we had been given a vastly inferior apartment, was told sorry but would never had stayed here had we known this would happen.
We contacted the host 5 hours prior to check in to see if an earlier time was possible for our infant to have their sleep. They never got back to us, so we go to check in at the set time and the key pickup instructions are wrong sending us on a wild goose chase to a seperate location. The contact numbers for the host did not connect. Then after repeated attempts to contact the host they finally get in touch 90min after the check in time with the lock box details, meanwhile my pregnant wife and young child have been waiting on the stair case completely stressed out- have you ever experienced a sleep deprived toddler tantrum? Then we get inside and it’s not the unit number listed on the advert and has a horrible view and no large balcony, as well as missing other touches shown in photos. We contacted the host and they said nothing could be done, mentioned some potential compensation but never heard back on it. The price was the highest of all our stays in New Zealand and was by far the worst for service- the host was supposedly a professional manager but all the self managing owners we have stayed with have been way better!