Julz is a great host, very communicative and friendly. We had a bit of an issue with some noisey guests and she was quick to act and respond. The room has a spectacular view of the lake and mountain landscape and it so beautiful to see at different times of the day. It's a clean and comfortable apartment that is well located just 15 minute walk into the main streets of Queenstown. Be mindful if you're 6'1 feet or taller, the ceiling height is quite low and may be uncomfortable for you tall folk! All in all, Would recommend!