Fay and John are friendly, gracious hosts. The location is quiet and close to everything in the Rotorua area. The accommodation is airy, bright, and beautifully decorated. Fay puts a great deal of effort into the small details and this makes the visitor feel special and cared for; a vase of flowers in the bedroom, a chocolate on the pillow at night, a bathroom stocked with anything you could need or might have forgotten, tourist brochures, a listing of their favourite local restaurants, home baking, fruit, yoghurt, juice, coffee and tea etc. Everything you might possibly need during your stay is at your fingertips! The advice she shared concerning where to find the best fish and chips and geothermal site was much appreciated. Fay and John are more than willing to answer any question you might have about the area. Our stay with them was perfect and this AirBnB is truly a gem!