The check-in instructions that were emailed were insufficient - you have to actually open up the app and look at the check in instructions there to understand the process. The email only provides the property address, which is different from the car park, which is accessed through a totally different road, and was extremely hard to find. When we arrived, the only instructions we had the find the key were "The keys are in a lockbox. The lockbox is located at the end of the car park." which any American would understand to be somewhere towards the "end" of the parking lot (super vague) - what she meant was that it was behind a bush by the parking spot. We spent 15 minutes in the rain searching. She didn't answer her phone, and when we did reach her she hung up on me. Then gave us attitude about how no one else had a problem. I did not appreciate this and it soured the welcome completely.