Dean & Gaynor were great communicators and easy to get ahold of. We were informed that due to some maintenance, we would be unable to have the room we originally booked. They booked us another room & we were eventually put into another room that had a corner window with a lake view. The room was not as large as the one we had booked, but we understand that things happen that are out of our control. We were taken care of, and it was a nice place to stay and a quick walk to shops and restaurants.