The bed and pillows were some of the most comfortable that I have experienced during our travels in NZ. Netflix was appreciated as the local television offerings are woeful. We enjoyed the spaciousness with two big rooms and the nice view of the lake and Rotorua city lights at night. We made good use of our car to go in and out of the town centre. The only tap and sink is in the bathroom but it worked okay for a few nights. Friendly and responsive communication.