They contacted us before our stay to see what time we’d be able to check in. After we missed our flight, our check in was delayed by over 6 hours and they were still able to accommodate us. Michael offered to help bring in the bags! When we arrived we saw that they had a 10% off coupon for the Polynesian spa placed in a basket along with a Whitakers chocolate piece! This was perfect as we were actually planning to head over to the spa after we grabbed some dinner. The place is super close to downtown Rotorua. Super quiet neighborhood. Their wifi is super fast!