We arrived on a cold wet day and had to try to step through deep mud and slush to get the roadside gate open. At the B&B we walked into a hallway that was filthy. No-one was there even though the host wanted to know the exact time of our arrival which I texted to her an hour beforehand. I also texted on arrival but got no reply. Then into a living area that was freezing cold, there was a gas fire on so low no heat was coming from it and we couldn't see how to turn it up. The beds were old and saggy. The whole place was dark, depressing, unkempt looking and cold. Outside the outdoor path was so slippery with moss and dirt it was dangerous to walk on. That was enough, we left and asked to be refunded, which has not happened.