We were surprise to arrive in a motel an not an Airbnb. So no communication, answers at all on Airbnb chat. We are travelling with Airbnb to meet locals, to have a different experience than a basic motel on the side of a noisy street.
Also the lady at the reception before to say hello just told us that we booked for the next day. She gave the paper reservation and left. Mistake from her we booked for this day.
Bad experience for the last night of my dad coming from France to visit us. Not again !