Was really looking forward to staying at Susannah’s tiny home but our booking had to be cancelled due to covid restrictions. Have found communication with Susannah a bit slow (understand that she is in NY) and was very disappointed that despite giving her a heads up well beforehand of Auckland’s level 3 lockdown, she still declined to give us a full refund. On top of that, she initially told me that it would up to Airbnb to sort out our refunds, but upon cancellation found out that hosts decide if they will allow a full refund or not. Would have wanted to rebook this place once out of lockdown, but with this experience don’t see that happening now.