Fran was warm and welcoming; she has a lovely way of balancing friendliness and genuine interest while respecting privacy and independence. She was keen to ensure I was warm and comfortable and I enjoyed chatting with her over breakfast and on my return in the evening - a really nice personal aspect. The cottage is clean, cosy and comfortable - a lovely peaceful setting. I found that staying with her was a good way of learning a little more about the Lake Hawea community and local environment.