bit of a weird one here, there was a plate of food in the microwave upon our arrival leaving us to wonder if this place had been cleaned, a note saying the heat pump was broken (it's winter), the soap dispenser in the bathroom was filled with hand sanitizer not soap, the tea and coffee tins were empty, the stove wouldn't stay on for than 5 minutes, and despite a substantial cleaning and service fee for the stay, there was the expectation we, the guests, would wash and dry the laundry and wipe down all the surfaces before leaving. there wasn't any shampoo or conditioner, and a well used bar of soap was in the bath. and an extra fee for linen... for the cost of this place and service/cleaning fees... it definitely felt like a not so great value for money situation.