Bill is communicative, friendly, accommodating and fixes any issue with an easy going, 'no worries' attitude. He happily helped us with some minor issues and then left us to enjoy our working holiday. Walking distance from Ponsonby Road's restaurants, nightlife, shops and bars. The small heater isn't enough if you're staying in winter, like we did, but we brought a panel heater which heated the main area up nicely. We highly recommend this apartment and host! Thanks Bill!