I can not fault James and his communication, however, the apartment was quite dirty and needs a deep clean, we found screwed up paper under the chairs, the towels had to be washed as had a musty smell as did the downstairs bedroom. The furniture was stained and so was a bed sheet. The tumble dryer operating knob was on the floor. The fan in the bedroom was caked in dust and I had to clean it before I could use it. The toiletries supplied were very limited and did not last for our 5 night stay, no plug provided for bathroom sink, a clump of hair/fluff was found behind the bathroom door. I feel the standard of cleanliness needs to be improved greatly as spoilt the overall apartment and our time spent there!
I have taken photos of the areas that were not acceptable.