Avoid.
There were a number of issues during my stay at Geoff and Selinas property.
On arrival we were greeted by hundreds of dead insects all over the bathroom. I immediately raised this with the host, expecting that they would be mortified and come over to sort it out ASAP. Instead they refused to attend the property, and requested I clean up the insects myself.
Even worse than the pest problem was the hosts response to an issue being raised. They denied that it was a problem, refused to allow us to cancel the booking, refused to resolve it, and once escalated to the AirBNB team they refused to refund the cleaning fee.
The second issue with this property is the location. On arrival the gate is padlocked closed, there's big signs warning about the guard dogs (imaginary), and advertising the CCTV cameras. When returning to the property in the evenings there were intoxicated men on the street. Before booking just be aware that this does not seem like the nicest area of Rotorua, and we would avoid in future.