Hi Silvia,
Thank you for reaching out. However, I have a few issues with the concerns you have raised. In fact, I have found your message rather outrageous. You are requesting an extra $250 from me - where it feels like I should be requesting some form of refund from you.
The ‘kitchen door’ was ALREADY broken when we got there. It was ALREADY loose upon arrival and you should have fixed that and noted that down before renting your AIRBNB out. Blaming it ‘breaking’ on your guests is unacceptable. It was loose, therefore, it gave way even more by the end of our stay. When we noticed this, we were VERY careful as we did not want it to get loose any further. Are we supposed to not open the cabinet to use the utilities?
The ‘carpet stains’ on the living room is as what you would expect from a light shade of carpet. That is where your entrance is, therefore, people walk through there in and out everyday. I suggest you place a mat there to prevent people from ‘staining’ it. Could you elaborate on what kind of ‘stain’ you might think that’s from? Could it be wine? Could it be that we spilled juice on the carpet? Is it dog poop? Or perhaps it could just be the fact that it’s being walked on?
The dining table cloth again was ALREADY stained. We had not actually used this during our stay as you would be able to see that we extended the dining table for more room. We kept this aside in one of the rooms and we only put it back upon departure.
I will give you three reasons why you should refund us instead.
1. The accomodation was EXTREMELY HOT. For an apartment erected on the 22nd floor - it is INSANE that you had not invested on air conditioning. We called you about this and we were told to open the balcony door and that the Dyson fan is extremely ‘cool’ and that this should suffice. Guess what? It did not. I’ll tell you what it felt like. It felt like a sauna in there - heck, it was even warmer in the apartment than the ACTUAL ‘sauna’ downstairs. Waking up, we felt like we were being roasted in the rooms. We could have ended up like Christmas Ham Human Version if it got any hotter.
2. The ‘Indoor Pool’ felt like Titanic. It was like swimming in ice! It was ice cold! The ‘Sauna’ barely worked. We called you about this and were told you were going to check, but we did not hear back. So we called the building Manager ourselves regarding this and we were told to pop in the ‘Sauna’ (that was NOT steaming at all) to get warm and then jump in the ice cold pool right after. Sounds like a great time away right?
3. Now you are actually accusing us for breaking something that was already broken, staining something that is a normal occurrence and staining something that was already stained. We had paid $1,100 something for a 3 night stay and did we feel like we had a relaxing time away? No. But did we complain? No. Because it was Christmas and we wanted to have a great time despite sweating our armpits off in the heat. This is the MOST overpriced AirBnb I have ever stayed in and the fact that we are being blamed for things we had NOT done is outrageous. The place is actually a lot smaller than the photos - I would suggest you retake the photos and use normal lens as the wide angle you portrayed is NOT what the actual place looks like.
So to respond to your request, no - we will NOT be paying the $250 you are requesting as I feel that we had left the apartment tidy and we had most definitely not broken or stained anything.
(PS. The apartment was clean so I’ll give you that)