When I arrived at the hotel around 21:00, the host Navneet could not be contacted, and the other reception staff told me that she did not receive any reservations from Airbnb and do not have a room, so they told me to contact Airbnb and did not try to solve it.
It was the worst nightmare of my life until I found another hotel at midnight and checked in. I will never stay at a VR Resort Hotel in Rotorua again.
Really the worst host