We've enjoyed our stay at the loft. The room was quite spacious, full of light and comfortable. However the kitchen and the bathroom were a bit pokey but it wasn't an issue for a short stay. It was cold in Rotorua during our stay so we've used the heater which was efficient in heating rapidly the room. The location was good too, it is easy to walk to the Redwoods Forest Visitor Centre, maybe not to walk into town though, it's a 5-min drive to the centre of Rotorua. We had plenty of provisions for breakfast. We've only met Andy briefly but we found everything ready for our arrival.