I’m a regular AirBnb guest and haven’t had to write a negative review so far, but we had a terrible experience at this place and felt we should let others know.
It was a particularly cold winter day and the one tiny oil heater in the room was not heating the room enough - my partner and I both felt very cold in the room even after 2 hours with the heater on. When I politely asked the host whether there might be an extra heater in the house, the host became immediately offended and defensive, condescendingly giving us a list of reasons why we shouldn’t be cold, including that their house is insulated “above NZ building code standards”. The host made zero effort to listen to us or help us in any way. This, combined with the thin walls through which we could hear a child making loud noises, made for a very uncomfortable experience. We ended up having to find other accommodation for the night. This was very surprising to us given the host’s Superhost status and the otherwise generally positive reviews. However the few negative reviews are consistent with our experience, including the attitude shown in her responses.