Very disappointing experience. The Host was rude and threatening. Andrew was accomodating initially however as a result of a miscommunication where Andrew was not using air bnb to respond to messages his behaviour became threatening towards us. The heat pump didn’t work properly so we relied on the fireplace. Without keeping the fire going all through the night the cottage was very cold. I messaged Andrew via the air bnb app requesting a late checkout to wait for our flight, the air bnb calendar showed availability. He didn’t respond. He arrived at the cottage saying that the cleaner had come twice (but they never knocked otherwise we would have left then and Andrew never called) He demanded we leave and that he would take possession of all our belongings. He didn’t allow us time to tidy the 2 bags of recycling and crumbs on the bench and telling us we were leaving a mess. Rather than offering to help he stood and took photos of us without our permission. He asked that we pay him $265 for the cleaner to come again and late checkout directly without involving air bnb or he would leave a bad review. We didn’t feel comfortable giving him cash. We quickly gathered our things and left. After we refused to pay him in cash he asked for the money via air bnb which we paid given that we were there until 12:15pm (check out is at 10am). The cottage itself is in a good location however there are so many other lovely places in Queenstown where you can stay instead.