We are so disappointed with this property. I had booked this property almost a month ahead of the Hokitika Wildfoods Festival because we know that accomodation would be booked out pretty fast. Our accomodation was confirmed by Nat after full payment. The check in instructions simply mentioned an electronic access code will be given to us by message and check in is at 3pm. We travelled from Christchurch and had a full day around the Hokitika and Greymouth area. At 4:30pm, I messaged Nat for the access code but was unable to reach her. We went to the property and waited there for two hours trying to contact her in all ways possible! It was already 6:30pm and we are all tired, annoyed, pissed, grumpy and bloody hungry (we thought we can cook dinner there after check-in) and to top it off, we had a young child with us and it was getting cold. When we looked for alternative accomodation for 6 people with 3 rooms, we can only find a more expensive accomodation because comparable accomodation has been booked out. So we were pissed and were now forced to forked out more money which we haven’t budgeted for.
We got the access code from Nat around 8pm that day when we were eating a very late dinner!!!
This was so unprofessional. I booked this accomodation because Nat had a superhost status. The reason she gave us for giving us an access code that late was that she did not have internet connection. I do not understand. We just need the electronic access code which can be sent anytime (not just on the day). She knows we are coming because we have fully paid the accommodation and she has confirmed it!
So, the weekend getaway with friends was ruined because everyone were pissed. We were dealing with AirBnb matters when we should be enjoying our accommodation and our holiday!