Raymond his wife were great at communicating with us even though we only met Jannet briefly, check-in was a super easy process. The cottage itself is beautiful, located behind the main house, it has everything you need for temporary living. Including a kitchenette, bathroom, bedroom with a giant country king sized bed and small living/dining area. This little cosy cottage also had towels, bedding, all kitchen supplies and heaters. We enjoyed meeting Shadow and the cat, they're both super friendly! We had a car to access the local shops, located 20 mins outside of Queenstown city centre in Lake Hayes. Recommend