The flat was grubby and mouldy. The carpets felt crunchy, and the whole place smelt damp. The bathroom had not been adequately cleaned when we arrived. The shower door didn't close properly, and the toilet lid/seat was broken. There were grubby marks on the floors, and all the couches were stained. The dishwasher wasn't installed properly and wasn't set back in the cupboards. Elena was very easy to deal with and quick to respond. The flat, however, was not up to scratch. I would not recommend it.