We had some problems the first day. It was difficult to check in, and the apartment was not clean. Vivien was very sorry. She explained that there some problems with cleaning scheduling, and she took full responsibility, and sent someone to clean up.
We left for the day, and when me came back they had taken away some of our things! They thought those things belonged to a previous guest, as we told them there were still some things that were not ours. Of course, this was a mistake, and luckily for us, they hadn't thrown anything away, and an hour later we got all our things back.
In the end everything sorted out. Vivien was very nice, and always responded immediately. We didn't experience any other problem during the next days. The apartment is very nice and exactly as advertised.