Louise was a lovely host. She was there to greet us on arrival and showed us around her home before leaving us to it. She was really responsive to text messages the entire time. The snug was beautiful and clean. It was so comfortable and had everything we needed, it was a home away from home. It was also in a great location, we could walk to everything within a few minutes. We also loved the little gift Louise left in the fridge as we were on our honeymoon, so thoughtful!