Lynne and Richard go out of their way to ensure their guests feel comfortable. There is a good amount of privacy, yet they are approachable by message if there is anything you need.
The stay itself was extremely comfortable and was very good value - I have paid the same amount at other places that have not been as nice. The bed and couch are so comfortable, and the bathroom facilities are like a grand hotel. There is every type of coffee you may need!
My travel up to Taupo was delayed by one day due to a car breakdown. This meant I had to change my dates of stay. Lynne was very kind, flexible, understanding and accommodating. We shifted my dates across by one day. When I did finally arrive the next day, Lynne was there to greet me and gave me a tour, making sure I knew where everything is. Part way through the week I messaged her to ask advice on seeing the sights and she gave me some useful links.
There were extra touches around the place and I could tell they had thought out the guest's stay in detail.
I would highly recommend staying here to anyone - over and above hospitality.