We stayed here for 3 nights with my husband recently. Shane was super friendly host. He provided easy instructions for getting in, and even left the heater on for us ahead of arrival. Property location is amazing. 5mins drive from city center, with a cafe in BP station nearby to pick up morning coffee and other supplies. Kitchen is pretty self-sufficient with coffee machine, refrigerator, microwave, etc... The room is clean, cosy and the hosts even stocked up the room with breakfast cereals, milk, juice, and even beer! We were without a car the first day and Shane was kind to drop us (in the evening) to the restaurants area, suggested/recommended places and even lent his charger at night (for our gadgets). Super-friendly, nice host. They have Netflix, books, Chess and games to keep you occupied if it's raining heavily. And yes, it did rain heavily!
The only thing that we didn't expect were the bugs/insects inside (probably due to the rain). We were informed that that's pretty common in the area. Shane was quick to come out at night but realistically not much could be done. We really enjoyed our stay and I'm sure you will enjoy yours too :) If in Rotorua, definitely recommend this place for couples or solo travelers!