Overall this was a very unpleasant stay and we were surprised to receive such horrifying treatment in view of the positive reviews we saw prior booking. In short, despite the issues with the property, at the end of the day we believe there is always a better way to treat and communicate with the tenants/ customers; Manager, who is also mother of the owner came in first morning after our report of several issues in a very grumpy mood; passing comments several times that she'd waited for us very long time the day before for our check-in. There was no pre-alignment on meeting up and we had explained to her that we would be happy to arrive earlier shall we even know someone was waiting. In vain, still grumpy. The house was dated and not meticulously cleaned. Besides the kitchen sink grinder and piping issue which was oddly being accused as our fault; the shower stall on ground floor also swell up within 2 seconds. We were taken aback by the manager's claim that water has not spilled onto the floor hence not an issue, and that if we had taken a bath before (!!!) we should be okay with water covering our feet completely. We had to explain that a working shower stall would not have such swelling up issue and we were only looking out for future issue of water damage to the floor. When we mentioned the inconsistency of water temperature upstairs, she left a remark saying "well, you know how to use a water tap right?" These are only the highlights. I believe there is always a better way to convey messages. With some insistence, the issue with the shower stall was fixed and clearly it was a matter of willingness to admit and do it. The next morning upon check-out, we were running a bit late and still feeding a toddler. Manager stood at the door repeating herself that you need to vacant NOW, you cannot do this to me. You need to leave now. And that it was "Not My Problem" that we have a toddler to feed and "It is not my problem" even if we had a flight to catch. She told the owner that I shutted the door on her face, I am not too sure where does it come from. While rules are rules, human communication could make even the harshest comment acceptable, which sadly isnt the case. Since this property is a outright airbnb pad, meaning it is a business; we would expect basic professionalism, respect and maturity in handling situations. I had never received condescending comments and mistreatment/ false accusation from an airbnb host/ manager of all the years using airbnb. This sadly marks the first time. For fellow airbnb goers checking up this property now, I hope our experience is only an exception. This is a 2nd property we stayed in Christchurch and we have friends who live in town. We can confirm that not all property...