Check in and out were smooth and easy, we arrived on a Saturday and arranged a pickup with Paddy via e-mail. There were a couple of minor issues on arrival, these were sorted immediately with the added bonus that the maintenance guy was the font of all local knowledge, definitely added to the experience, so pleased there were a couple of lights out! The apartment was as described and fully equipped, it has a beautiful outlook over the Viaduct and is ideally located in a beautiful area of Aukland. The city is easy to get around either on foot or by public transport which is efficient and good value.