If I had written a review in the first few hours we stayed here, it would have been to say how miserable and terrible things were. But now, after 3 days in the unit, I have to say it was a great stay. We arrived to a sweltering apartment, which had been closed up for a week, on a hot day, with no air conditioning. Some things needed attention. I got things off my chest with Graeme and he listened and fixed some things right away. Be aware that there is not air conditioning in the apartment, there is only 1 mini-ac unit in the downstairs master bedroom. And the apartment sits on a thermal underground hot stream which keeps things pretty warm. But as I said, we adjusted, the weather cooled off and the real beauty of the apartment became all we experienced. Right on the shore of Lake Taupo, beautiful views and open air feeling and quite clean and tidy. Sitting outside on the lawn, or on either of the 2 decks and all was well. Great place to stay! Highly recommend.