The two primary issues (related) that made this less than a valuable stay:
- when we arrived the spa was promised to be hot. We made the point this was important and we were advised it would be. This is not an inexpensive stay and a fully functional spa is a highlight. When we arrived it was freezing cold. We had been travelling all day and we find this unorganised and not fit for purpose and the cost. While Yvonne said sorry she did not prove it by her unbelievable and noted actions.
- noting the above, Yvonne has the cheek to charge $20 for our dog to stay a night after not offering a penny towards a ununable spa the first night. The $20 wouldn't have covered the compensation that should have been offered. When I rang to confirm this in the morning as we did not leave cash as hoped at that point, Yvonne may have come to the conclusion this is not kosher hosting behaviour not to offer anything in respect to the spa, shesounded very disappointed we did not leave $20 cash. I said text me your account number. She didn't. The very next day, when they knew we were on the road, she has her 'property manager' (god knows how this switch was made) call to again request the $20.
We paid the $20. This review will help others hopefully understand the type of host you are considering....