Unfortunately, my family and I were highly disappointed in this place and Bcahcare's service. My family and I arrived to a very unhygienic property that was also missing some of the basic amenities promised. Some of the issues included a full compost bin filled to the top with the last guests food waste on the kitchen bench (that smelled and was rotting), no toilet paper, no rubbish bag in the bin, rubbish (food wrappers, beer bottles etc) in the draws, and excessive mould in the shower. Due to the fact that we were highly excited for our trip and paying a decent amount of money to stay at this property, I'm sure that you can understand how disheartening it was to arrive to the property in this state (also, it is simply UNHYGENIC, especially amidst a global pandemic). The worst part of it all was the complete uselessness of Bachcare's customer support! I rang their customer service number (as advised in their communications) over 6 times, left three messages, and EVERY time, received zero support. I also submitted a complaint via Airbnb to request the cleaning fee to be refunded, with NO response, and messaged Bachcare via the Airbnb messaging platform. Not a single one of my calls were answered, nor were any of my voice mails followed up, or my messages or complaint responded to. What is the point of even having a customer service team if NO ONE EVER responds? Not sure what to do about this, I can't get ahold of Bachcare at all. Very upset :(