We had to cancel our trip 2 days before the start due to the sudden travel restriction imposed by the NZ government (2nd lock down). Asked for the full refund on the basis that this is still possible at the discretion of the owner, but was rejected. We understand that it’s the owner’s “policy” to not give out the full refund, but to strictly follow the Original booking policy. The reality is that it was outside of our control to have to cancel the booking (due to the governments travel restrictions in and out of Auckland ), and that the owner’s had full control as to approve or reject the full refund.
Something to consider when booking this accomodation until when the COVID pandemic is settled.