Diane was really prompt and helpful whenever we needed anything, and gave us a lot of privacy around the house which was very appreciated as we were tired from our 1-day trip to Dunedin Hospital. Great location with a short few minutes drive to the city centre, but quiet and family-friendly when you need to rest. The house is just as she describes, with a cosy warm bedroom with heat pump, and the bathroom and kitchen although old-fashioned (as in her description) had everything we needed. The shower didn't have heaps of pressure but was nice and hot. Would definitely stay again.