Unfortunately Ellen was not at the property at the agreed check-in time and did not respond to phone calls, texts or messages through Airbnb. As a result we had to arrange alternative accommodation and drive over 40km (round trip) back to Hamilton and pay more than double the price at a local hostel. I can see from previous reviews Ellen is usually very reliable, sadly this was not the case for us. Airbnb did provide a full refund and a credit to compensate for the inconvenience.