the first place we were going to stay in was not available due to the flooding and cyclone we all experienced. We did not find this out until we were almost in Whitianga. This was a bit disappointing as we had been contacted a few hours earlier to confirm.
However someone else from Bachcare contacted us and arrange a suitable alternatives. However it was at a slightly higher night rate. But as we didn't need the 3rd night it worked out slightly cheaper over all.
We had complication's with making payment but they were very accommodating and we were able to sort this out with in 24 hours of arriving.
Over all we were pleased we were not left stranded with no place to stay as could have been the case.