I was a little hesitant before booking because some reviews were less than stellar, but I had a good experience overall. Ray is nice but very busy so there was little interaction. If you like a host that will have the time to give tips on where to go and chat with you this isn't your place. The apartment is great and it's a blessing to have your own bathroom. The only negative I had staying here was that the bed is extremely uncomfortable. It's so soft it feels like you're laying on pudding. The location is good and you can walk everywhere in Auckland easily.