Alec was very prompt to respond to any emails or questions we had. The location of the condo is great- right on the water about a 20-25 minute walk to shopping, restaurants, etc. The staff at the condo didn't come off as very helpful but thankfully we had recommendations from friends & others on things to do & places to eat. Our main disappointment was that they claim to have free Wifi when really you only get 30 minutes free every 24 hours which was deceiving & inconvenient when trying to book things, get directions, etc. Also I was under the impression a hot tub was available but there was not 1 which would have been nice. Other than that we enjoyed our stay and absolutely loved Queenstown!!!