Charleen was great to deal with and responded promptly to any communications. On the plus side, her unit had all the appliances etc. needed for a stay. The location is good and walking distance to the viaduct and other major shopping/eating streets. The two biggest issues for us were noise and lack of ventilation. In order to have any air at all in the unit, you needed to open the doors to the outside, which led to a huge increase in street noise. The second bedroom has no window so it is particularly airless. This is a budget accommodation. It was clean but very basic.