(1) I booked 8 nights (6-14th July ) but before 2 days of arriving I asked Sherry if I can leave one day earlier (13th) and give one day book fee back to me, she said no problem. however, during the 7 days we staying, no response from sherry even I sent many text to her. on 12th I told her we will leave tomorrow but no response. on 13th when we wanted to leave, she was not in home, when I text her, she said she do not know we leave today and can not give back one day fee! I showed her the text in air BnB, she said sorry maybe her husband responsed me with no problem but she do not know. as no people in her home, we can just leave without checking if there was any problem. on today (14th) she send me a text that the house is not clean and toys unbaged and bed moved, she will ask air BnB to add more fee! (2) when we arrived she said she can help buying some food for us the next day she going to rotorua city, so we wait and wait but untill we leave I neve received any text or food! we are really hungry and need drive one hour to buy food (she told me there a small store having food but there only bread and milk, we have two small kids we need food for lunch and dinner!). (3) I think I can not get the one day book fee any more, and even I need to pay more? how the house owner and air BnB can tread me like this?