Location is great. View from balcony is gorgeous and heated pool is the best. The “studio” is really a medium sized hotel room in an older property. Access to the room is by keycard only. On the 3rd day, we went to the pool (key card access), but when we returned to the room, the keycard no longer worked. We always took both keycards with us whenever we left the property, but to go to the pool, we only took one. We called the # in the house instructions for help, but the person who answered said they would put us on hold and instead hung up and never called back. There is no staff onsite in the condo tower to assist. I messaged the host through Airbnb, but by the end of the conversation, I am sure it was a bot. Eventually, we went to the hotel lobby and provided identification to the hotel desk and asked if they could reset the key. They could not, but they had a master key and were able to let us in the room. We had to wait hours in wet clothing in a cold hotel lobby and got sick.