Hilary (and her daughter) were very nice and we enjoyed chatting with them. We felt very welcomed. Communication was good before and during our stay. Hilary had a bunch of useful brochures and maps and gave us some useful recommendations for things to do especially considering the gloomy weather for part of our stay. Her advice helped us make the most of our stay. The bedroom and shared bathroom were clean and comfortable. We used the kitchen to cook a couple of meals and it was nicely equipped and everything worked very well. The location is great with respect to town center, Te Puia, the Redwoods Forest, and most attractions. Overall, we had a great stay!