The place was nice. The location was superb, but there were a few things we were unhappy about. These included the following:
- The showers and sinks were clogged up and did not drain so we were essentially standing in our own filth when we showered which was horrible considering we were on holiday.
- The headache with the plumber was really not our responsibility to let in. The Urban Butler mentioned that they weren't able to do anything until we let him in which was wrong because it should have been looked at prior to our arrival like we didn't go on holiday to get an air bnb fixed.
- We couldn't use the dryer because it was jammed up and wouldn’t open.
- We struggled to check in because the link was broken and not working and then couldn't get through to their phone number either so check-in was a pain.
- The caucasian male building night manager was also quite rude and offensive to us - either he thought we didn't live there or because we looked young or whatever, it was uncalled for and very targeted
- We felt there weren't enough toilet papers for four days and four guests especially considering the shower drains were clogged up.
- We were not allowed to check out a bit later ,either which we didn't expect considering we had many issues with the place that was apparently, our responsibility to resolve e.g., shower, sink, dryer
- We received a noise complaint during the day time which was quite odd solely because it was daytime. The listing said nothing about that. All it said was ‘No parties or noise after 10 pm.' From our experience on late Friday afternoon walking through the hallways, there were other rooms which were much noisier than us. It is understandable that due to the property being privately owned, it may have a different set of rules, but it seemed as if these rules were not regulated to other guests as we had conversations with them about it.
We do apologise if it sounds rude; we tried to put it as nicely as we could.
Overall the stay was average because of the issues and inconveniences we had. We don’t think it was worth the price we paid.
We're just trying to keep everything as transparent as possible to give future travellers a heads-up. We have nothing against the place, anyone in our shoes would do the same.