Stephanie is absolutely the best owner of house we've ever lived in. She emailed us several times to make sure of our traveling plan and arrival time. Even when our GPS didn't work well, and we were late for the appointment, she still tried to help us find the right way to our house. What moved us a lot was that she turned on the heater b4 our arrival, which made us feel warm in a cold rainy day. She also gave us detailed explanations and great suggestions with patience. She is awesome and considerate! Freddie is a lovely and passionate dog. We love him, too. The house is neat and tidy. It's only 5 mins' walk to Countdown. Many thanks to Stephanie, and hope to come back soon.