Janine was great to deal with. Instructions were clear. The unit itself is quite tired and showing its age, but this was more than made up for by the VERY comfortable beds. When the drain blocked and shower tray overflowed, a quick note to Janine saw it rectified while we were out and there were no more issues during our stay. Overall cleanliness wasn't quite up to our standards but we are a bit picky and I certainly wouldn't want that comment to dissuade others from booking here as it was good value for money. The unit is handily located, off-street parking is a plus, and the neighbour was a friendly, chatty chap :-)