We had planned to go yo Wanaka via the West Coast road.But the heavy floods, landslides and road blocks totally prevented us from reaching Wanaka. We actually had to cancel all our bookings, had make new bookings in other places. As soon as we received the flood news and NZ road closure news, we enquired with the hosts. They didn't say anything, except saying, 'we are on a ridge'. If all the access roads are closed, then being on a ridge doesn't help much. After many requests to give us updates, they didn't reply. In the mean time, the govt Road sites gave updates of road closures, serious road conditions and asked people not to go there. But when all these were forwarded to them, as well as to airbnb, the hosts refused to give us any refunds at all. This is highly unprofessional. The cancellation was not because we wanted to cancel...it was because we just couldn't go due the extenuating circumstances. We feel the hosts should have behaved in a more sensible and reasonable way. We had to cancel other bookings as well. But those hosts were sensible, reasonable and kind enough to give us full refund. But the Wanaka hosts were totally unreasonable. Seriously, for this reason, the guest cannot be made to lose so much money. We had booked for three nights, with the good intention and hope of visiting Wanaka. But once we got this kind of response from this host, our next visit to Wanaka will definitely not be with these people. There should be some decency and civility is doing business.