Communication was easy, and check-in at the time agreed upon via email went well. The place is good: not plush, but comfortable (living room couch & chair, and bed included) with all you’d reasonably need. We made use of the washer/dryer unit, and though the dryer function heated it did not vent the moisture and thus didn’t really work. Having a balcony was nice to get outside for the view of the surrounding area’s hills, buildings and traffic below, and being on the 12th floor presented no noise concerns if one left the door open. Location is good, right above downtown.