Suzi's response to all our inquiries was extremely prompt. We may have gotten lucky, arriving just after the high season, because the unit was not booked the day before. Suzi let us check it early which is a real treat after an all night international flight. The apartment is spotlessly clean with high quality, white bedding and towels. The building is just off the University campus, in what appears to be student housing, so it is very small. The photos while, accurate, don't really indicate how "cozy" this living space is. The plus side is that the location is great! And hey, if you are here on holiday, what are you doing in your room besides showering and sleeping...Get out and see the city! A parking spot was included in the underground garage but we walked or took public transportation everywhere we wanted to go. No need for a car. The unit is on the sunny side so even with shutting the curtains, it did get warm while we were out for the day. Opening things up in the evening cooled everything down quickly. Being on the 16th floor provided great views and fantastic sunrises/sunsets. The bed is comfortable but if you are a light sleeper be aware that the harbor you see is busy and there are trains and quite a bit of night noise. All in all it was a great experience and if in Auckland we would stay here again.