It was a very straightforward process when we communicated with the host, Helen. She's friendly and easy to talk to. She even offered some cost-saving suggestion, which we took with gratitude. During the stay, she constantly offered assistance. The room is neat and clean, and most importantly baby/child friendly. Location is hassle-free, close to airport, as well to city center. We wouldn't hesitate to recommend this place to any potential visitors to Christchurch, especially to those with infants or toddlers.