John was very welcoming and provided us guidance on how to reach the house. He waited at the house to give us the keys and gave us some good tips about Queenstown and nearby attractions. The listing was accurate and the house was very nice and fully equipped. The view is unbeatable - you can see mountains as well as the lake both from the living room and the master bedroom. The kitchen had all the basic utensils and some more. John does go an extra mile to accommodate us. He even provided some things on request that he usually doesn't provide. The driveway of the house is very steep and looks scary initially but its not bad (was worth the view). It was my first time driving in NZ and I didnt have any issues. Overall our stay at Chalet was the highlight of the entire NZ trip.