We were due to flight to Christchurch that morning. We were flying out of Auckland that got moved into level 3 midnight the night before our flight was scheduled. We kept the host up to date as we didn’t know if we could still fly or not. They were in communication with us. Found out we couldn’t fly to Christchurch. Let the host know and they told us to cancel through air bnb. We contacted air bnb about the refund and the policy the host uses only gave us less that half of our money back. I asked the host if they would refund us the rest in good will. Didn’t hear from them for a week. Even though they were in good communication right up till then. Have told us that we canceled the stay on the same day as arrival date and they didn’t get a replacement for that date so won’t refund the rest of the stay. So on a technicality they have over half they money we spent for that stay. I think given the circumstance we should have been refunded the money. Doesn’t sit right with my wife and I and are very let down and defiantly wouldn’t book our stays here again.