You can expect a well located flat which is attractively furnished. It could be too warm in summer or too cold in winter with just and fan and oil filled radiator available, but the weather was moderate while I was there so I couldn't say for sure. Check in sounded complicated but wasn't actually hard. The unit was very clean and tidy when I checked in. There was a bit too much street noise for my taste on Saturday night but then again it's Britomart, Auckland and is lively and perhaps not unexpected. Checkout instructions were clear and quite extensive with all sorts of things that could incur extra cost -- they must have bad experiences but I expect a bit more respect for my capacity to be responsible. I was a bit annoyed that I had to make my way to a rather dirty carpark to empty rubbish when I thought the $85 cleaning fee could have covered that. The dishes and amenities were a less than I expected meaning number of towels, soaps, and so forth. I think that the hosts are likely responsible and will address some of these points. Overall, it's a good value for the money and location (although the street is hilly if this is an issue for you) but don't expect luxury. I should also mention there is a 20 step flight of stairs inside the unit that are a little steep for my taste as well. There are handrails and they were not slippery but I didn't like having to navigate them. There are also rather noisy exhaust vents in each toilet that cannot be turned off, but closing the toilet doors eliminates the sound. I think it's definitely worth a go if you know what to expect.