Fay was really helpful even before we arrived, as we did not have a satnav and she guided us to their home. (She also got us all sorted to buy one in Rotorua the next day.) Fay and John were both very welcoming and helpful with thoughts and ideas for our time in Rotorua. The acommodation was in a self-contained annex to the house. It was very comfortable and convenient to have our own "front door" and key. We were able to store our biles securely and the on-street parking was no bother at all. The property is in a great location and was a genuine home - both inside and in the garden outside. We were furnished with ample tasty breakfast supplies to set us up for the days.