Nice clean and spacious room. Big comfy bed and nice bath tub and shower. But photos were not accurate to the listing. We requested a harbour view room but we had a view of a car park. We also communicated prior to check in that we would like a late check out but they could not communicate or guarantee that till we checked in. All replies from Marsden were automated messages so they could not answer specific questions or requests that we asked for. As this is a room in the Sofitel hotel there was poor management and communication between the two hotel managements which makes it confusing for guests for the check in process. A random employee also entered our room using their own key while we were sleeping, which goes to show the poor management and organisation within the staff and hotel.