From the beginning the whole experience wasn't great.
After booking, they told us the washing machine was broken, asked if we can be home between 12-4pm during our stay to meet the repairman. We are visiting the city and have things planned, we didn't want to waste a day in the apartment. They offered to let the repairman in themselves, and we felt pressured to say yes but there is no where in the apartment to lock our belongings and the thought of random people in the apartment with all our things like passport etc didn't sit well with me.
They kept asking for detailed private information including photo ID for 'contacting us in emergencies' before releasing check in info. We only gave our names and contact numbers but not our emails, home address or our IDs. They then proceeded to ask for our credit card information and photo ID to 'verify' us. DO NOT give this information. The point of Airbnb is payment and verification is done through their platform.