Sandra was very helpful and made sure we had everything we needed. Although the apartment is indeed cosy it was also very comfortable and is completely self contained with everything we needed. The large spa bath was in contrast to the bathroom wash basin, but it was all manageable and very clean. The apartment is separate to the main house and is very quiet so we slept really well. The location was great with easy access to Taupo, the lake and the surrounding sights (eg Rotorua, Togarino National Park). A very enjoyable short stay - we would have liked to stay longer.