I arrived to a room that was not fully serviced.
1. All flooring was unclean
2. Tea station had 1 English breakfast- not restocked
3. Bin in bathroom broken
4. No TV controls
5. Toilet - had paper in pan
I could not find Paul to sort this out. I emailed him, he did then come. No apology, just blamed the cleaner, did a few things to half clear my above list.
Paul takes the cash but does not even check the rooms before guests come, not acceptable!