The place was clean and tidy, the house is in a nice area, only accessible by car. Unfortunately , we went through a terrible family experience due to yesterday floods in Auckland. Besides, civil defense and police adviced people to not leave their houses due to emergency. We asked landlords to stay in the house for another day . Understandably, they explained that another person had booked to arrive same day we were supossed to leave -the day after the floods, still with no flights in Auckland, roads and airport were still closed, no available accomodations. We asked that check out was postponed so we could have sometime to find a place to stay with our
6 and 10 y o kids. They posponed it for only 1 hour and they adviced that we find a refuge to stay. I begged that they allow us to stay until at least following forecast was given. They said no, insisted that we find a refuge and poped up 20 minutes before the time we had agreed before. We would have expected some empathy from llord