.An awful experience.
Sometimes pictures can lie. 'Takahe's nest' is a designed and cozy apartment in the pictures but uncomfortable in reality. It seems like the owner thought a lot about the design but not about the comfort.
The size of the apartment is indeed feels like a small bird's nest...
Check-in process - the company that manages the apartment communicate a wrong code for the safe key. This force us to wait outside of the apartment in a sub zero temperature after a long drive while struggling to open the safe key.
The kitchen - not efficient. A solitary and slow stove. Cooking a meal takes an eternity.
The Heating system - beautiful but not efficient. Once we entered the apartment it was freezing cold.
We ended sleeping with our coats.
Unfortunately, the flames image from the LCD screen heater doen't makes you warm when the temperature outside is (-)2 Celsius.
Only at the day after, the company deliver an additional heater. It was too late. The
damaged has been done. They already ruined us the first day.
I must mention that all the accommodations we had stayed in the south island on the heating system for us in advance to make us comfortable and warm as possible in this cold island.
The shower - no heating. An unpleasant experience in the cold winter.
The rest room sink is very small and
inconvenient for basic functionality.
The bed - inconvenient bed. Covering 30% from the area. The kind you need to lift it up to create space for the dining table and to walk freely in the apartment.
- The customer service
Amanda, the manger, post her whatapp number in the
apartment, but never replies back.
The day after the company sent us a new heater, instead of suggest a compensation, Amanda, the manager, sent me a sarcastic and derisive message.
In her massage she poked me that I can't take cold because I came from a warmer country.
unfortunately, the company running the place, don't appreciate their guests
.As a company you can't treat your guests this way You can't send them a code without making sure it's 100% correct.
You can't poke them after they complained because of your mistakes
Worst experience in the beautiful south island.
In a lower price you can find bigger, nicer and warmer place in charming town, Te Anau.