I headed to Barbara's place from christchurch and realized later that road is closed due to snow. I stayed there for 1 hour but road was still closed. Called her and we agreed to cancel the booking. And I did and unfortunately there is no refund. Road was open after 3:00PM but I had canceled the booking. she declined my request for money refund.
Two family with 3 kids stuck in the road for long time and she totally ignored refunding even a portion if a the fee. So only thing I can do is give a negative feedback and my experience with communication with her.