Great communication, quick to respond and sort out any queries. The accommodation was spacious, clean, well equipped kitchen and bathroom and lovely laundered linen. Bed was very comfortable, sheets, pillows and blankets made the bed feel luxurious and it seemed that anything that may have been an issue was thought about carefully and remedied so that it wasn't a problem, like curtains, which had both blockouts and sheer which was very handy. Really nice breakfast provisions were included. Our only issue was not reading Rhys instructions properly for finding the key, thankfully the concierge at the adjoining Hotel were so helpful and friendly too, they also helped us locate the recycling bins, even though it is not their job, they did it with big smiles. You also have to understand the parking situation in Wellington, it seems that every space on the roads is worth money to the Council so you need to make sure you school yourself up on how it works. Would definitely stay here again