This is NOT LUXURY accommodation! Luxury is defined as a state of great comfort or elegance. Especially when involving great expense.
We booked for a special birthday family celebration (grandparents to grandchildren) and were very disappointed. Had we had somewhere else to go that could accommodate the nine of us, we would have left early on day 2.
The location was nice and the grounds were well maintained and pleasant.
However, the photos on the listing totally misrepresent the current state of the house and interior. The photos show a home that is sparking, well maintained, and inviting. This could not be further from the truth.
The house was not clean in so many ways. Several pieces of glass were swept up from the edges of the floor in the kitchen. The walls, especially around the range hood were dirty and greasy. The downstairs tiled shower was filthy with mould. The main downstairs bathroom has a water leak with damage to and mould on the wall and floors. The windows/skylights and roof were dirty. The couches had marks all over them. The dishwasher did not clean dishes properly – the filters at the bottom were full of slushy muck and had not been cleaned for ages. The oven was not clean. The fireplace had not been cleaned out from previous use – very annoying as the photos showed a lovely fire but only after reading the fine print, did we know that it could not be used by guests.
A lot of the house, interior and exterior furniture were in a state of disrepair. Wooden windows that do not open, broken window and door latches (some that you could even stick your finger through), and even a section of a window frame in one room that had a gaping hole about 8 inches long filled with paper towels or tissues that were thoroughly soaked with water. A broken off toilet roll holder was not reattached. Two chandeliers that showed in the photos full or bulbs only had two bulbs in each. The outdoor seating furniture was broken as were the pull-out couches inside. The beds were well past their use by date and were not comfortable.
The pool table was substandard – ripped felt, broken cues, and no decent set of balls. The spa pool smelt and was filthy and had an electronic message that the water had not been charged for 29 days. These two features were part of the reason for selecting this property and could not be used.
The UV Water filter from the tank to house was constantly beeping and needed changing. The question arose as to how clean was the drinking water due to this,
The linen was not of a good standard and certainly not luxury. The towels were thin and small. One tablecloth was provided and two tea towels. No placemats or coasters to protect the table cloth or furniture. The body wash and dish liquid were watered down.
The heated towel rail in the master ensuite was on ripple control. The overall dampness of the house made it difficult to dry towels before the next use.
The was no general information to make us aware of where things were located, or instruction manuals for TV or appliances. The TV was unusable without knowledge of the remotes and the useless WIFI connection.
We would describe the place as a rambling homestead. Some nice features and some nice furniture but let down by a miserly approach to cleaning, maintenance, beds, linen, lighting, and supplies. New photos need to be taken to give an accurate the true state. I can add photos to prove my review.
There should be compensation for false representation.