We requested accommodation for 1 night on the day we needed to stay, but unfortunately the host Anna only got back to us the next morning as she does not have the feature of ‘instant bookings’ available for her place...we understood she never got back to us and actually made alternative arrangements at a different hotel at 9pm that night....However she then went on to approve our request THE NEXT DAY which means that payment was taken out of our account when she never got back to us on time in the first place! She then refused to refund us the whole amount as she claims to have ‘ reserved the spot for us’ when it wasn’t for the dates we requested in the first place ! ... Very sneaky way of making money.