William was a pleasure to deal with ahead of the check in day/time. When we arrived the key was not in the drop box as the instructions said they would be. I had to message William to see what was going on and he said they were running late with cleaning. We were only staying for one night to attend a concert so really needed the room so we could get ready and go so was disappointed to loitering in the lobby for 20 mins.
Positives: The apartment is great location, amazing view of the skytower, nice to have two bathrooms and a balcony, host is pleasant to deal with
Negatives: Carpet is rundown, odd smell from master bedroom, both beds have microfibre sheet sets, you only get one access card, carpark is a while away from the accom