Sadly, this was the worst Airbnb experience I’ve had during my almost ten years of use.
I arrived to the apartment on a record cold day in Queenstown to find the windows open and the heater off. The temperature of the apartment was below freezing, and it took over two hours to get to an adequate temperature. In addition, the apartment had an off odor, the furniture and pillows were stained, the view was a construction zone, the dryer lint catchment was broken with no explanation, and one of the blinds was so frayed it wouldn’t open and close properly. I contacted the host, a management company, several times with these concerns and didn’t hear back for over four hours.
Failing to reach a compromise with the host, I reached out to Airbnb, who did not respond for several days. I checked out early, requesting a refund for the night I did not stay and the cleaning fee. The host responded with a harassing phone call saying they would provide the refund only if I did not leave them a review. Finally Airbnb got involved, and the refund was granted.
I do not recommend this apartment because I don’t think the listing is accurate, and I do not recommend this host, Luxe Stay, because I found them incredibly unprofessional and unwelcoming.