The best thing about this place was the staff. They were all wonderful and had great customer service. I checked in early and the receptionist said I could pay to upgrade to a better room and not have to pay an early check in fee. I agreed as it seemed reasonable and I was in a rush to get to a function. Unfortunately the room I was given was horrible. It was so small, so much smaller than the one I had booked. The room had a double bed and I booked a king room. There was also this feral looking fur comforter and pillow on the bed which looked so dirty! I’m sure it had been cleaned but you could tell how many people had touched it. There were also no towels and no bath mat. Lucky my room was next to the towel storage so I got my own. I was so disappointed in the room but I didn’t have time to fix it. Then when I got back to the hotel from my function at about 2am the lock on my door was broken. They were able to let me in but the whole thing was a disaster.