We were a bit unprepared. The host sent an email saying giving them a call when at Lake Tekapo. However after 10 days on the road, we forgot that we needed to call. When we left Lake Tekapo we suddenly found that we were unable to reach the host as there was no 3G/4G signal. There is no sign on the roadside either. In the end we had to knock a door on the main road Burkes Pass to find out. I think it would be much better if the host can send detailed direction particular if the house is way out of the main road. Overall Michelle is a lovely host. The house is small but warm and clean. My daughter particular loves the farm animals (horse in particular). Michelle is very kind to show her around. Lovely people highly recommended if you want to stay at Lake Tekapo area but not in the main town...