Our family feedback on our stay at Airbnb; Reflections from 26-29 January 2019 .
The place’s views were simply magnificent & spectacularly beautiful. It turned out to be exactly as depicted on the website, with wonderful views over the entire property. The place was surrounded by view of mountains with ducks in the pond and rabbits in the lawn. The living room and dining room were large and comfortable, the kitchen well-equipped and the place quiet.
We were told that early check-in on our supposed day of arrival would be possible. We were very happy to learn about that initially, BUT, unfortunately upon our arrival at 10.40 am in the morning, the place was messy, beds left unmake, kitchen uncleaned, bathroom with towels on the floor, ……. Etc. It was obvious the place was not tidy up yet for the next occupants. We called the management who told us that cleaners would be there soon to clean up the place and we should come back at the appointed time.
We returned to the place at about 3pm. The cleaner has left. However, we were shocked to find that the place was not properly clean up as promised on the time of arrival. There was a MARS Chocolate wrapper tugged in between one of the beds and mattress. Some of the beds were not clean up with dead insects still lying on the sheets. We called the management again on the cleaning. However, instead of checking to see if our complaints were true or sending the cleaner back, we were told that if we should need clean sheets, we could get those from the cupboard and change them ourselves! We opened the linen cupboards as told, but to our horror, the sheets in the cupboard looked even more filthy than the ones on the beds. Some used sheets were simply left crumbled in the cupboard on the linen cupboard and some of the sheets were not folded, and half pulled out from the shelf and some looked used as if they had yet to be cleaned. We couldn’t tell which of those of in the cupboard was clean and could be used.
In the kitchen, the cups and glasses in the cupboards were dirty with residues. We took some to rewash them again for use and cleaned the kitchen. Obviously, the cleaner did not do a proper cleaning job or had did a rush job and did not check the place before leaving.
Further, 2 of the sinks in the shower rooms (the smaller room with toilet and the one in the middle) were “choked” and water took a long time to drain. The toilet (near to the front door) got “stench of cockroach”.
We were told not to open the windows as there were “zillions” of insects. This is summer and with the heat and no aircon or fan provided for the bedrooms, the bedrooms can be extremely hot like “sauna” and very stuffy! It was impossible to be comfortable and sleep when the doors or windows were not opened at all. We opened one of the windows and in minutes, the rooms were filled with insects.
On 28 January, all the bathrooms suddenly had no hot water except for 1 big master bathroom (on the right) that had hot water. We called the management again and left a message as there was no one who picked up the phone. We later found a message left in the phone box that he did try to call back but did not get hold of us as we were then already out for dinner. In the end, all of us had to queue for the use of the only bathroom with hot water that evening.