Book was not clear on check out times. Faded 0 with clear printed 1 overtop. I assumed it was 10am and 11am was the new. Got to 10:40am and the host was yelling and wasnt very professional at all. was not needed for that kind of behavior from anyone. other than that was a good stay. mabe say to guests when arrive and have it clear in book or in the room on wall somewhere. something needs to be done !