Lesley communicated very quickly with us when the tv didn't connect initially (this was solved easily). There was a mix up with our rooms and as we had to swap rooms she was very apologetic and refunded some of our room fee. Regarding the apartment - clean, comfortable, great facilities, excellent location. Couldn't fault it. Quite noisy when people who had obviously had a fair session at the local bars were outside the apartment area returning to their car.