We experienced a great in person check in, where we were shown around and able to ask questions. Wayne was good at replying and responded quickly when we had a problem with the power. The house was suitable for our large group and we were allowed to pitch a tent in order to bring more family on our stay. While it is a little out of town, it was worth the travel and was a nice neighbourhood to stay in. I would highly recommend this home for your next Taupo trip for a comfortable and enjoyable stay.