I wouldn't have booked this place if I had realised it was managed by an agency rather than direct. Being agency managed it's a weird hybrid of "professional service" and the opposite of that - misunderstandings abound.
We thought we had booked and paid for an early check in, but that hadn't been received on the other end so we had to wait (with melting groceries) while the team located our keys.
We had asked in advance for extra towels for swimming after another reviewer pointed out there was only one towel per guest - we didn't get extra towels. We couldn't get the air cool and the bedding was synthetic - sticky.
The standard of cleanliness was poor for the cost of cleaning - I ended up buying a dish cloth and detergent in order to give the kitchen benches, drawers and cabinets a good wipe down. The dishes needed a proper clean, and there was no dishwashing machine powder/detergent. (If you do stay here, note you need to plug the dishwasher in under the sink to use it). The rubbish room was hard to find (use your swipe key through the fire door in the stairwell).
The listing suggests you would have access to the rooftop pool and spa, but you don't. There is a lap pool and spa and steam room with some gym equipment for building residents you have access to though.
The good things - apartment is in a good location and not far from the keyp it box where the swipe keys are collected from. The carpark is handy and easy to use. Even though there were definitely other people around and the apartment is closest to the lifts, there was minimal noise from others in the surrounding apartments. Road noise to be expected as your apartment is above busy Nelson street. The view of the harbour bridge is lovely, you can sit at the window and watch yachts sailing, and it's a west facing view so nice sunsets.
The apartment is spacious with plenty of room in bedroom, living/dining and bathroom and the kitchen has the bare basics (don't expect to cook anything complicated - I'd advise you check what's there before doing a shop if you plan to self-cater).
If this apartment wasn't professionally managed, I'd stay there again. I prefer the human hospitality of staying with hosts not professionals.