The Airbnb is in a great location with easy access to the Auckland CBD and waterfront. It has a good footprint and is well-appointed, with a balcony view of the parking lot. We have been in Airbnb’s all over the world, this is our first negative review. We loved our visit to Auckland and the surrounding islands, Rotorua and Hobbiton.
Ceri, the property manager was unresponsive, inflexible, and misleading.
The listing said there was a lift, we arrived on 3/12, and the lift was/is out of order from 2/20 – 5/5. When told Ceri said he was not aware????
He refused to make any reparations for the broken lift although he knew of our advanced age and knee replacements.
We were not informed that the building was to be power washed on 3/16, leaving residue on the balcony which we could no longer use.
This clearly is not a true 2-bedroom unit.
The photos did not match the unit.
Parking is $40 – not in listing.
Hard to check-in.
We will never rent from this host/property manager ever again