The place is a spacious, beautiful and well equipped house in Lower Shotover, less than 20 mins drive from Queenstown city centre. The airport (Frankton) and Arrowtown are rather close by.
If you happen to be without a car, there is a bus stop 5 mins away, but note that buses are about once an hour and cabs/Uber are very expensive.
Instructions were provided very clearly and Kerry was prompt and helpful on all questions throughout the trip. She also left us some breakfast food which was very useful since we weren't moving around a lot.
They have two adorable and well behaved cats who really livened up our stay which was otherwise dampened by bad weather.