Erica has been very quick in respond whenever we text/message her and the instructions/information she's given is always very clear and useful. She has been extremely helpful and thoughtful through out our stay. The place is in great location where we could access both Napier and Hastings in a short drive. Great coffee stop (Box) just out on the main road (500 m) thanks to Erica's recommendation! The house has a generous space inside and outside for a big group to share, all of us and the kids enjoyed the swimming pool so much (love the alpaca!). Great and memorable stay!