okay first off, I'm not one for complaining and I have nothing against batchcare themselves as they were the ones who were willing to help us, however, we had to call them 3 times and they told us they wouldtry phone the owner due to the FALSE advertisement, they say wifi included however this is NOT TRUE as we had no wifi the whole time and thw owners did not seem to be willing to fix this issue, it was also hard to get a hold of them as batchcare told us they tried but got no answer every time we called to hear an update. the wifi is only a problem as we paid all this money for the amenities as included however had no wifi throught the whole 4 night stay and I had to be able to get online to submit some work so had to drive the whole 30mins to ohakune library when all of that was unnecessary!! second of, the vacuum cleaner was broken when we got there and it didn't look property clean, on the first night I walked around barefoot and stepped in something sharp it appears as my foot was red and itchy for a while. around only half of the beds were made while the others were only halfway made up and there was 2 whitetails waiting for us on one of the walls in the bedroom closest to the door when we arrived, there was also no instructions on how to use the garage or any keys to it, luckily it was unlocked when we got there and we figured it out. thirdly is that the bedroom and bathroom doors have a hard time closing properly easily hooking out and such as the toaster and microwave, even the oven was hard to use
I'm not all complaining in this review tho but I did want to state my issues.
the best was the bath and hot water. I enjoyed taking a hot bath each night! and it was really easy to access the property, i was emailed the lock code and it was successfully working as well as parking on site was helpful too. the washing machine and tumble dryer was really useful for us to have clean washing each day and the kitchen to make food in was also good despite having to work out how to use it. the backyard is fully fenced which was good for my small dog, there was one patch by the gate that was big enough for her to slip out of however but it was an easy fix just to put a piece of wood there by the gap. the fireplace was amazing to keep warm! and the couches and beds were really soft to sleep on
thank you for letting us stay and to batchare for being the only cooperative ones unlike the owners who were hard to get a hold of