WORST experience I’ve ever had. Do not recommend this host. Drove 6 hours for my birthday weekend to Queenstown to find there were guests in our air bnb. Rung host and she told us the group of guests were NOT meant to be there and had arrived a week early. We waited 1.5 hours in the cold to be told that instead of them leaving, we would need to stay in a hotel (what we actively avoid as we prefer the privacy or Airbnb’s). A full refund was agreed by both the host and another man I spoke too. After 2 hours, the hosts finally agreed to book an Airbnb which did not have the right set up of beds for our guests, no spa pool, no pool table and no where near as nice. My friends who did not have beds left a day early and were very dissapointed. I requested the full refund today as promised due to the cold wait outside, dealing with the the stress/conflict of people in our air bnb, incorrect accomodation, driving 6 hours and the new place not having the same features and then was told we would not be receiving one because they provided other accomodation and had paid the consequences. She told me that they had paid more and then when we threatened to take her to the small claims court she provided a $200 refund as she said she had paid $200 less than what we paid. So this was another lie she told us. Luckily I recorded every conversation and phone call and have proof of all of this. I’m a active air bnb user and have never experienced service like this. A special birthday, ruined and this could all have been avoided by doing the moral thing and refunding us for the experience we not pay for.