Esther and Simon are both very nice people. The pictures are exactly what you get, which was perfect for my wife and I. Perfectly clean, cable like you find at local hotels, unlimited WiFi which worked well. If you are overweight like myself, you may find the bed a bit thin. Room stays warm well and if cold, a room heater is in the room for use. Gave us a good feeling of privacy to fully relax. My wife and I recommend.