Disappoint with experience staying at MaryTrickle Tekapo. On the second night of our stay, we were shocked to find a mouse running in the kitchen. My wife, who is currently pregnant, was especially scared and distressed by the situation.
We immediately contacted the property agent and informed them of the situation. However, she did not respond effectively to our concerns. Instead, she advised us to find a mouse catcher ourselves, despite there being none available at the property, and told us she would not come since she was two hours' drive away. To make matters worse, the landlord was unavailable due to being at a party, and it took around two hours before they finally provided us with a mouse catcher.
The presence of a mouse in the property is completely unacceptable and goes against the basic standards of hygiene and cleanliness that we would expect. Also the lack of prompt action and support added our frustration.