We had trouble on this stay as we were not able to get access or get a hold of anyone to let us in. Finally AirBNB Support was able to get a response from our host after a few hours. The gas had been turned off and it took more than 40 hours to get hot water restored to the unit.
We enjoyed the space but would warn you to make contact well before you arrive to get the lock box details as they may not respond for several hours if you arrive and need help.
We loved the unit and you might have better luck!