There was a misunderstanding when we booked this house. We received an email from Airbnb to say our booking was confirmed, given the address and sent a receipt. We'd arrived and the house didn't quite look ready to welcome new guests. The owner Sarah had closed the house down due to the Covid 19 lock-down that was happening in NZ and advised Airbnb but communication was lost somewhere and she didn't realise we were coming. Anyway, Sarah said we could be refunded or still stay at a reduced rate but we had to make our own beds and wash some towels etc. The house was pretty clean so we decided to stay and we ended up receiving 100% of the cost back. (NOTE to self and potential guests of any Airbnb accommodation - make sure you have the full check-in details with code/key locations, not just the address).
Thank you Sarah for the refund and your quick response and communication. We wish you luck and hope the lock-down is not needed for long.
So I have given a high review of the house as I know if Sarah knew we were coming, the house would have been as we'd have expected. The house is modern inside, was a good size for us 3 couples, had a washing machine, dryer, dishwasher, heaters, wifi and the kitchen was well equipped. It wasn't that far from town and we would have liked to have stayed longer and would definitely stay again if we come back one day.