Stephen and Etty are so nice. My trolley luggage was broken and they recommended a good place to buy a new one. It’s a big help.!!! The house is comfortable and quiet. There is a beautiful lake view. The location is about 15mins drive from the downtown central, but it’s not a problem for driving. Stephen and Etty live upstairs, if you need any help, it’s very convenient to find them. And the price is reasonable. I will recommend to my friends who wants to Rotorua.