My parents and I had a wonderful time, no hiccups at all. The whole apartment was spotless, clean and spacious-had a great view of the gondola and the beautiful mountains surrounding the town. It was conveniently located and only 5mins (even less) drive from the town centre, so walking it is doable. Communication was very quick-I received responses from Kirstin as soon as I messaged her. Would definitely return to Queenstown and stay here once more!