Booking from 27 June, leaving 30 June. Due to listing info, expected older home, some work needed Did not expect dirty carpet on the stairs & in the house. Couches and padded table with large stains and marks. Broken lounge window held together with tape. Back of bathroom door with holes, also taped. House & beds felt unclean. Bathroom was clean. Took photos to show not damaged or unclean from us.
Messaged Jen on arrival re broken window, reply that previous guest damaged it, waiting to get it replaced.
Biggest problem, 3⁰C cold Taupo nights, no heating.
Couch, TV cabinet, bed, bedside table & cabinet, all pushed against heaters, hall heater damaged on left end, so thought they all couldn't be working due to closeness/damage being a fire risk. Couldn't find other heaters. Message to Jen re heating next morning didn't go through, too late to message her when we realised. Messaged next morning, reply that geothermal heating on 30⁰C. Looked where she said, to find the dial set at 30⁰ however no heating.
Asked how geothermal heating works, reply not helpful & not a nice tone, though included that there's a heater in each bedroom wardrobe, had not thought to look in a wardrobe. Used bdrm 1 small fan heater in lounge, needing it close as it's a large area. Larger heater in bdrm 2 didn't work at all. One small heater for a large area in a Taupo winter = little heating = being very cold.
Before leaving we stripped beds ready for washing, did dishes & left everything tidy.
Once home, messages with Airbnb, sent photo's and provided details of everything. Excellent help and communication, including refunding a quarter of our cost. Thankful for their help.
Please include info in your listing and at the house about how to work the heating and where the portable heaters are, to help future guests.