Nicky was incredible with her communication from the start! We loved the house, it worked really well for our two families that stayed, both with young children. it's really well set up for younger kids, including a stair gate you're able to put up as well as highchair/travel cot etc which was so handy. Nicky even offered to bring over an extra set of items when she saw how many babies we had with us! location was great, very close to town. views were also incredible. Would happily stay again!