The place was not cleaned when we got there due to a miscommunication with their cleaners. However, I still rated everything as a 5 as they were quick to resolve this issue and covered our dinner that evening for the inconvenience. Mistakes happen but what’s important is how they are handled and Savannah and her business partner could not of handled it better. Really appreciate the customer service. After the cleaner left the place was sparkling. We could not get enough of the view from that house! Just amazing. Short walk to restaurants and shops. Steep hill to walk up and down though. Would definitely stay here again if revisiting Queenstown and would recommend to any of you who may be reading this review.