Worst AirBnB host I have ever experienced.
We booked for 12 people.
There was never a personal welcome, nor any tesponse to messages prior to arrival.
On arrival late evening, we find the door locked, and the keysafe number in the app is incorrect.
It was dark, cold and windy. We had 2 families, little kids, stranded 4 hours drive from home.
THE HOST NEVER ANSWERED
I rang AirBnB, they promised to help, but she didnt reply to them, either.
I was then told to 'go gind another place to stay'... at 8pm the night before a public holiday. Not a single place had anywhere near enough beds.
We finaly had to drive nearly an hour to Cambridge, the only place that had a facility big enough.
Cost us a lot of money, and ruined a family holiday.
AirBnB have refunded us, so props to them for that, but if you decide to use this person's place, be warned.