We had issues checking in and with the cleanliness of the place. After not receiving any information with instructions, we decided to go to the place as it was already 17h. The phone number was not reaching the line and the host did not reply through the messages at Airbnb. After more than 30min trying she finally picked up the call and said that she would send us the details shortly by phone message.
She apologised for the delay and said that she misunderstood our check in date. The message had the loc number and Shar also apologised for the house not being ready and completely cleaned for us. She offered us to return the two nights on the next day and send someone to clean the place next morning.
We scheduled the service for 10 am in the morning and we were fine about her only sending one night back that the house was not properly cleaned. The host asked someone to bring us clean towels and guaranteed us the sheets had been changed previously.
No one showed up next morning and when I have asked her, she said as the full money would be retuned to me, she had not sent a cleaner. During the time we stayed at the house she was replying with some delay, but doing it.
The house was not smelling good as the trash hadn’t been changed for a few days, we could not use the bath tub as it hadn’t been properly cleaned, there was spoiled milk in the fridge and no detergent to put into the dishwasher.
Unfortunately, I am still waiting for the refund she promised after all this situation (it’s has been two weeks since our check out now). Shar is not responding my messages. It is also been frustrating dealing with it.
The house itself is very spacious and has a nice layout. But note, there are only two double beds for adults. The fifth person on our booking needed to sleep at the couch as the third bed is a kids size.
The location is very quiet and in a good neighbourhood. There is a bus station on the other side of the road that will take you to the train station, handy for those not driving. The parking is off street.
We did not have any issues to lock the house during the stay, it was working perfectly.