Mary and Graham were warm and friendly personally coming out to greet us upon our arrival on a cold winter’s night. They had made the sofa bed up for me, turned the lights and heat pump on and left the door unlocked creating a warm and welcoming vibe. The place was clean and they had thoughtfully provided condiments to make a hot drink. Even though they resided above they were so quiet we never heard them. The only negative is I was able to feel the springs in the sofa bed which made for a very uncomfortable sleep. However I’m sure children would sleep just fine on it.