A terrible experience with Kelsey's FALSE ACCUSATIONS on us. She accused us of 'causing' damages to her kitchen. Her photo showed a light mark. I said we did not put any hot cookware straight on the benchtop. We used a very similar white artificial stone benchtop at home. Stains and marks are easily captured on stone, especially on white ones. But it will fade away eventually. Kelsey insisted her benchtop is engineered stone NOT an artificial one and that mark was a burn mark which will be there permanently. Honestly, we took extra care of her house because her house is so white and we did not wish to leave marks on any walls or anywhere. Everything was tidied up very well before we left the house. Dishes were washed, the kitchen was cleaned(as much as possible), toys and books were put away, and the floor was vacuumed. At the end of our conversation, Kelsey added we made a huge mess which was so UNTRUE and UNFAIR. We are very frustrated and upset about it. Such a nightmare it was.