Was our first stop on our holiday around NZ. Had not heard back from the host until the day of arrival as we wanted to get in touch with the current situation. We booked the accomodation before there was any breakout of covid, As rumours of covid was starting to come up and I wanted to reach out to the host to make a plan, we heard nothing. We ended up getting put into lockdown in Auckland and not able to travel or leave as it was against the law, at this time and point in NZ it was a time for everyone to come together and I thought it was going against the kiwi spirit as it was a time in nz when everyone is going through tough times.
I Asked for a refund as I thought it was fair and could re book on another date when travel restrictions change. Got no refund at all and they could not give a valid reason for why they would not refund, as it just how they work. Finally got a credit to use at the same accomodation but having to pay the difference if it’s a busy time of year.
It all just goes against the kiwi hospitality and spirit as we are normally so welcoming and understanding especially in these times and how everyone has been so understanding and kind in these situations. We need to be looking after each other not taking advantage of the situation.