I didn't get to meet Jack, but he was friendly and quick with responses (even checking in with us later to make sure we were able to access the place ok). He gave us straightforward easy to understand instructions. The place was relatively easy to find, clean and tidy and had some nice little touches such as towels for our use, tea and coffee, and mini shampoo/body wash in the shower. Location was great; right across the road from the mount, walking distance from the main shopping area. Jack was kind enough to let us use his car parking space; just be warned that it's a pretty tight squeeze :)
Overall, great and easy stay