The house is OK - light and some nice features - a bit small and particularly the bathroom. We would have said the experience was OK to good, but in the end being able to only message Matthew became an issue when we found someone’s passport in the bedroom. He said he would contact the person but we have heard nothing more despite follow up messages to him. We managed to contact the person ourselves and discovered we had found the passport exactly where she had said it would be and had asked them to get it for her. They said they couldn’t find it. She had to get a new passport with a lot of associated expense getting to Wellington and back to Christchurch. She said he had not in fact contacted her to let her know the passport had been found. This lack of support to the previous occupant is not what we would expect from an Airbnb host - especially for such a vital personal ID document. She would like the passport returned because of the risk of ID theft. We will get it to her.