Unfortunately the self check-in procedures did not work well. We arrived to find that someone else had already checked into our room. No-one was available in reception to assist. The Manager was quick to reply to our message, but unfortunately due to phone/internet coverage issues, we did not receive his reply for several hours. Eventually, we had no option but to take the other room, which did not have the same outlook. Frustrating, time-wasting and disappointing. The room we did have was very clean, well appointed and pleasant.