Simon made it clear he was available if we needed anything, without invading our space. He checked we were ok during the storm which we appreciated. The Bach was in a position where it was safe from flooding and landslips, which wasn't something I'd usually consider, but during a cyclone was very reassuring The Bach had a cozy but modern feel, was spotless, had a well equipped kitchen. There were lots of books and games available for people with younger children. I'd definitely recommend it to others