Pippa was very friendly and the communication with her was very good. The place was ready for us at the indicated check in time, and the instructions to enter were very clear. Pippa knows the area well and she is willing to guide you around, so definitely ask her for recommendations of what to do in this beautiful place (maybe you will even spot a kiwi bird!). She also went an extra mile offering to pick us up from the nearby regional park, since we didn't have a car, which was very nice of her. We had a really great time, so we'd definitely recommend staying with Pippa.