Unfortunately due to maintenance issues we were unable to stay in the accomodation we had originally booked. We were offered alternative accommodation that was not as luxurious as that which we had booked at a reduced rate. While disappointed, we were grateful for a place to stay that was clean and comfortable. Due to weather conditions, we were unable to sail on our scheduled ferry and so with 4 young children I scrambled to find accommodation for an additional night. Kim ( our host) went all out to find us a beautiful room over our heads for a night, offered an discounted rate and even escorted us to the new accommodation and carried our bags in. I was and remain very grateful for Kim going the extra mile as I would have been up the proverbial creek without her help. Thanks again Kim!