Libby and Jeremy were in constant contact, and while we had a key via lock box when we arrived Jeremy greeted us warmly. This is a lovely little 1 bedroom place, all new, lovely bed and a place for a third person to sleep. While this may be out of Queenstown there are buses, and I used savy share ride to get into Queenstown. It really is only a little out of town so if you want to get out of the ustle and bustle this is great. Supermarkets are close as are the ski slopes. Libby and Jeremy left us some thoughtful snacks (fruit, nutbars, chocolates, milk) and the place is well equipped to cook your meals after a big day of touring or skiing.