!!DON'T USE BACHCARE!!
They don't respond to voicemails or emails.
This booking was made through AirBnB on what turned out to be a Bachcare property.
One month out our event was cancelled due to COVID. Rather than lose 50% of the fee through cancellation, we decided to shift the booking to a winter date for a mini-break. I followed the usual 'Change of Date' facility on AirBnB. Heard nothing. Tried again. And again. Still nothing.
One week out I received the check-in details from Bachcare. Messaged them immediately, explaining that we had been trying to change the date. No response. Rang them. Voicemail says "due to high demand, we cannot answer your call so please email us". I emailed them. No response.
I contact AirBnB resolution service. They couldn't get hold of Bachcare either. I rang Bachcare again & left another message. Still no response.
By the time AirBnB got hold of Bachcare the booking should have started. Bachcare said my request was short notice (one month out is definitely not a last minute change!) and refused the request; insisting that we go ahead with the original booking!
I am not convinced that I have actually been corresponding with a real person at AirBnB; I think it might be an automated chat facility, as some of the answers have been quite ridiculous and out of context.
Can't get hold of a real person at AirBnB or Bachcare to discuss this matter.
Have lost several thousand dollars on a booking that we were looking forward to enjoying on a later date.
Dreadful service.
If we treated our customers like this, we would be out of business very quickly.