Alison was very helpful to us, letting us drop off our bags early and leaving later than the official checkout time. She even accommodated our wish for low-fat milk for the breakfast cereal provided. She responded quickly and throughly when we had questions, and was always friendly and cheerful. There are many things we liked about the place, among them the blackout shades, the old upright piano, the fast WiFi, and the heater she provided as the fall chill was setting in. A cautionary note about the bed: we found it too soft to sleep comfortably; others might not mind, but that was our experience. Also be aware that a single sink with limited counter space serves as both kitchen and bathroom sink. The warning sign about very hot water should be given full attention. The setting is quiet and rural, yet a very short drive to Te Kuiti, with stores and cafes. If you drive from there to Rotorua, as we did in early May, beware a bridge is out on Hwy 30 and no clear detour indicator warning.