I booked the place for a week. Unfortunately, because of the sudden lockdown situation in Auckland, I could not travel to Hamilton and check-in. On the same night, I talked with Mr Bo and discussed the situation.
Now that I could not check-in the place, I thought to postpone my booking or if possible to get a refund. For that, I tried to contact, Mr Bo again for the suggestion and his opinion. He is simply not picking up calls. Tried to contact you constantly for 3-days (several times a day) still no response.
I did not think there are such people in this world.
Then I contacted the support team of Airbnb wellington. They are still working on the Case.
I don't know when I will get my money back. It's really frustrating.