The hosts were helpful and very responsive. However I wouldn't recommend this house for 8 people. There was one less bed than on the listing and 2 of our kids were on pretty uncomfortable mattresses in the garage (garage door did not close so it was very cold and windy in there). While the beds could have been moved into the main house the only space was in the living room and that means you can't use it for anything else. We also had an issue with the spa not heating. While the hosts did respond quickly it meant spa wasn't usable for 2 of 3 nights we were there which was disappointing.