I arrived quite late the first night but Susan stayed up to greet me. She was most welcoming and the room was very comfortable and conveniently located on the ground floor with en-suite bathroom and nice courtyard. Susan was very informative giving me some great sight seeing tips and even booked me a taxi to the airport at substantially discounted rates. I felt she went beyond the call of duty, was respectful of my privacy and made my 2 night stay a very pleasant experience. If I return to Auckland I would love to stay here again.