Paul became unreasonably defensive and upset after we gave him some very gentle & constructive feedback when arriving at his place for check-in. He had not sent us the usual email with check-in instructions. He was not amenable to a reasonable conversation and then suddenly said that he was “uncomfortable” with us, that he would not check us in, and he ordered us off his property. This left us in an extremely difficult situation late in the afternoon looking for alternative accommodation in Queenstown. We were only able to find accommodation in 4 different places over 5 days, in this tourist town at peak ski season, costing us an additional $500+ and great inconvenience, because of not being able to book in advance. Outrageous! In our opinion Paul was unprofessional to an extreme ditching his guests at the last minute for no clear reason. This matter has been referred to Airbnb for assessment. Frankly the full refund of our fees plus $101 voucher does not anywhere near compensate us for his outrageous behaviour.