After multiple change of dates over COVID lockdowns I asked for a further change of date for family reasons which was refused by the host. I understand that’s the hosts right, but we could not attend the dates booked and so it was not refunded by either the host or AirBNB (even after many calls and no help given by AirBNB staff. Basically a useless customer service experience from AirBNB and I would like to talk to their CEO but the refused me!☹️