Lisa left detailed instructions on how to access the apartment. It was like solving a mystery in a positive sense. Go to this location, execute these instructions, etc. In the end I ended up in a beautiful apartment with a fantastic view.
I definitely appreciated having access to the laundry machine. It meant I could pack lighter for my trip. It is a rather complicated system, but she left very good instructions.
I never met her or her husband in the trip, but with such detailed instructions, it wasn't necessary.
Oh, and the location - it is a 5-10 minute walk (depending on whether you're going uphill or downhill) from the main buses on queen street. In that sense, it is a very good location.