The home is perfect for those just looking for a crash pad outside the city while they explore the many things that Queenstown has to offer, however actually living/cooking/cleaning in the space (eg for a 5+ day stay) is difficult.
Good: fireplace is excellent with plenty of wood, matches, and fire starters. Spa was lovely (although the jets don't work very well) once it heated two days into our stay. Bed was comfy and the shower was piping hot with plenty of pressure and heated towel bars. Lots of books, board games, and poor quality pirated DVDs to enjoy. It was too cold in our stay, but during the warmer months I'd imagine the patio is downright fantastic for enjoying sunsets. Heater/blower kept the apartment very comfortable. Washer and dryer were a big plus.
Bad: Many of the furnishings are dated or falling apart, the kitchen is poorly stocked for real cooking, the BBQ seems downright dangerous to operate, and the house guide is exceptionally poor. Noise from the upstairs apartment is easily heard and anyone holding a party will definitely keep up light sleepers.
Lisa was well intentioned, but we had difficulty communicating with her (she lives in a different country) and her assistant George who actually does the day to day maintenance of the home.