While I never met Zoe (or Boots, much to my dismay), she gave very clear instructions, well in advance. The cabin was equipped with thoughtful extras (umbrella, step, heater, blankets), and the bed itself was incredibly comfortable. The weather turned pretty chilly overnight, but the bed was super snuggly, and the heater was easy to use. I did not end up using the kayak but it was offered and everything was left out for me (had I not had a lie in!) I look forward to coming back again!