We were booked on a flight arriving somewhat late into Auckland. Lisa made sure to hide a key for us and tell us exactly where it was. This was wonderful as our already late evening flight arrived even later. We were able to quickly go in and get settled. They left us a kind note, as well as cereal, gluten free bread, milk, an oj. We wish we could have stayed another day, the rental was very cute. Thank you for a wonderful stay!