Excellent communication. Michele answered all of our questions promptly before the trip and we found her cottage easily with the instructions. Like what other reviewers have said, the cottage was quiet and we loved the rural animals (especially at night - you gotta watch those crazy bunnies hopping around the road, oh they are so cute). The beds were comfortable, the shower was hot and strong, the rooms were nice and warm. On top of everything, Michele and Steve were very friendly and welcoming (so were Spice and Sugar). A great alternative place to stay in Tekapo!!!