Hospitality is defined as “the friendly and generous reception and entertainment of guests“ but this wasn't our experience here. Bachcares approach to hospitality was militant & utilitarian with incorrect generic template emails and robotic support.
Bachcares ruthless enforcement of their own rules mean they’re likely to deny requests to change dates no matter how unfortunate a guests circumstances are (in our case cancer, the lake toxic algae bloom and postponement of a national sporting event). If you don’t believe me, check this property’s rating on booking dotcom (currently 6/10 which is barely a pass).
This property could be one of NZs greats. I do a lot of travel writing and gave this place great publicity last year but would now actively discourage.
Normally I’d overlook problems, but Bachcare plays strictly by the rules:
Damaged door
Door lock malfunction
Poor lighting
Ensuite sink blocked
Traffic noise
No welcome gift
No robe
Boat ramp not fit for G23