They are a very friendly, warmth, and nice couple…the room is very clean and tidy :) when we reached there, the electric blanket had already on so we didn’t feel cold at all. In the cold weather morning, they switched on the heater in the living room to keep us warm when we woke up :) I’m happy and satisfied to stay there, I will recommend to my friends to stay in their place when come to Rotorua, and for sure I will come back if I come to Rotorua again in future :)