Overall it was a great place to stay. Communication before the trip was phenomenal, however, I had to ask for the bond back and didn’t receive it for 2 working days and had to ask for it back. I feel like this is something that should be prioritised as soon as the guest has left given it’s transferred privately. I also did not receive the full bond back and there was no mention of why albeit it only being a small amount. The place itself needs a deep clean. Windows and window sills are mouldy, showers are mouldy, there was no cleaning product for the toilet just an empty container which should be something that’s checked after every visit in our opinion and there are no top sheets on the beds. Super disappointing as the place itself is in a great location, Lady Joe was so easy to deal with, the house had heating and was super cosy and they had a beautiful dog to welcome us when we arrived. A beautiful place with massive amounts of potential if a big clean is done :)