The house that I had pre booked and paid for was NOT the house that I was checked into. In fact the house that they checked me into doesn’t even exist on this provider’s listings. I never received a logical explanation for why this happened, just simply told that the house I booked had never been available - and that they’d contacted me to tell me this (absolutely wrong, as I would never have agreed to the alternative accommodation that was offered). To be put in this situation at peak time of year (Christmas) and when I was travelling with a dog was completely unacceptable - it meant my options for finding alternative accommodation were non-existent. More concerning was that I was told by the people in the actual house that I had booked that they too had been misled - they were being forced to leave after 1 night, as it had apparently been double booked. I had to initiate contact with the provider and follow up several times to get my money back. They put me up in a motel room for a night - then tried to charge me for that. This experience absolutely ruined my holiday. If it had happened to just me, that’s one thing, but that it happened to at least one other guest as well is worrying. Yet I see that this provider continues to advertise this house as available for rent. And that the house I was offered instead still doesn’t exist on any of his listings. Something very strange is going on here. Beware.