We stayed at Jordan's place over the New Year. On the 31st, we received a message from Jordan explaining that 'no one will be answering the phones or messages after 12pm.' We messaged in the morning explaining that the TV remotes and the heater (we called it an aircon) were not working. We additionally asked for help to control the temperature, because the night before was very hot. To which we received the following, extraordinarily rude messages from Jordan:
"Good evening
I have said no one will be on the phone or answering messages. This is my last message. The batteries are all new in the remotes you need to turn it on from the side of the tv.
You need to stand in front of it for it to work with remote.
It is not an air conditioning unit it is a heater only so it will not be working.
If I am required to come out to assist you it is a $60 call out fee."
We never asked Jordan to come out to us. It is simple to figure out what we meant - heater and not aircon. We were never able to get the TV to work - we followed the instructions to the letter. We also were never able to get the heater remote work either.
Regardless, the answer was uncalled for and very rude. If Jordan cannot help her guests on a specific date, may I suggest not to take our money and block off the dates instead? If you take money, you should be willing to help your guests.