Very disappointed Garry unfortunately for me as a solo mum has no compassion or heart. My 1 year old son got his finger nearly bitten off by a rabbit odd yes but really bad bled for over half an hour. Had the ambulance come and the Collingwood 4x4 ambo van then head back over to Nelson A &E after he has been looked after by ambo I had messaged Garry to let him know of this accident and had sent photos of the ambulances so he new I was not just making it up. Hoping for some sort of refund or change of date as he had said he was heading over monday himself anyway. But nope nothing at all so $400 down the drain as I got my son sorted and could not make it. It was my birthday that next day so i had used all of my birthday money in advance to book it out for the family. Very frustrating and disappointing thinking he would be human and understand and help with some sort of refund if a change of date or full refund wasnt an option.