There were a number of things that made this a pretty disappointing stay for me unfortunately. I think the initial communication really sets the tone of the stay, and while I appreciate that Paula said she didn't get the notification that I was coming (I booked before 8am for a 3pm arrival), there were a few things that could have redeemed this. For example, there were three other guests coming, and the app tells guests that check in is available from three, so for there to be noone at the restaurant next door and no note was a bit odd. The instructions on the check in section of the app could have been significantly clearer: i.e the address was for the restaurant not the accommodation, and then there is a sign next to the restaurant saying accommodation which confuses things. With the lock on the front door, the check-in instructions could have specified the anti-clockwise turn, so I could have got in without needing Paula, and my specific room could have been clearer in the app too. Finally it didn't feel like Paula really registered the impact it had on me to turn up and have had that experience. It left me feeling pretty disappointed from the get go. Inside things were made worse by the fact that: there was no toilet paper in the loo, the main light didn't work in there, there was someone else's hairs on my pillow, the fridge was full of expired items and the rubbish bin in the kitchen was full. Finally, the WiFi password on the wall was different than the one inside the airbnb app listing, and then it didn't work in my room, which was one of the main things I wanted. I saw in previoua reviews that people had complained about this but a response said it was only while fibre was being installed. This was some time ago so I assumed this would be sorted. I don't think you can advertise WiFi in the rooms if it can't work for a simple video call, in the bedroom itself. All round, not a good experience unfortunately. Loved the little town though.