Lou's cozy space was perfect for us during our travels. She was super friendly and easy to communicate with, and very flexible with our needs (check-in, check-out time, etc, troubleshooting wifi connectivity, etc). The unit is super cute and cozy, and had everything we could want/need for a brief stopover in Christchurch. The space was very neat & clean, and looked like it had been recently remodeled. We did have a very small issue with wifi connectivity during our stay, but Lou responded quickly and fixed everything up in a very short amount of time. We would definitely stay again!