When we arrived it was a hot day and even though the windows were open the house was really hot. We put both heat pumps on cold to cool it down. Not long after doing this I started hearing drips, which upon inspection I found were coming out the heat pump downpipe. I contacted Ohana so they were aware and were able to stop potential water damage through the carpet and floor etc and was surprised when they replied telling me that they were aware of the situation and to put a container underneath the leak to catch the drips. I believe this should have been something we were told prior to finding out the way we did