We unfortunately had to cancel our booking on very short notice because of the cyclone Gabrielle and had to stay in a hotel in Wellington to wait for it to be safe to go to the Auckland area. This means I can only offer feedback the communication with Nigel and Karen before we were scheduled to arrive and how they acted and handled the situation when we cancelled. They were great throughout! Their communication before our planned arrival was perfect, helpful and proactive. After I was forced to cancel they were positive, generous and understanding and immediately proceeded to help me recieve a refund from Airbnb. My only regret is that we never got to stay in Whangamata and their classic Kiwi Bach!