Janele was excellent with communication, always replying very quickly. She let us check-in much earlier than usual to accommodate our situation- to let us get ready for an event we had, which was extremely kind of her. The studio was so beautiful and cozy, very clean and had lovely little touches. It is perfect for a short-stay, located on a nice quiet street and very close to Napier CBD. Definitely made our stay in Napier much better and more comfortable, will definitely come back here when in Napier. The friendly cat was an added bonus too! :)