Rachel was really quick to communicate at short notice and instructions were easy to follow. The Bach was lovely, two beds, fully equipped kitchen and a lovely bathroom. There's a lovely deck out front which looks onto the large grassed lawn and flowered borders. The only downside is it's on the main road, which didn't present a problem to us, but might if you have kids or wanted to play ball games etc. All in all, a lovely little place, 5 minutes from Cooks Beach (you can hear the waves lapping at night) and a great base for exploration of the area. 10 Minutes from Hahei beach and the ferry to Whitianga.