Charlene and Mark are a great hosts, we were late in checking in because of road closures in Christchurch and it took us a while to find our way; but they waited for us and welcomed with smiles and warm hospitality. We used the washer the next day and hanged our laundry on the clothesline and we went out and about and later in the day,they messaged us not to worry our laundered clothes since they brought them in for us. It was a gesture we really appreciate since it rained on that afternoon. The space is sparkling clean and smells good too. The bed was comfortable and the window has a beautiful view of the colorful trees in the neighborhood and the distant mountain. The Loft is really a good place to stay when exploring the area and the nearby Wanaka. My partner and I highly recommend this place.