I found the team helpful supporting us on check-in, we couldn't find our carepark. when we arrived. They advised the shower wasn't working so they offered a part refund. I was quite upset and they were very kind. If there was an instruction guide for the apartment, we couldn't find it. That would be handy to have. The place was a little dusty and not cleaned down very well, the kitchen wasn't fully clean, there was a broken rubbish bin which smelled, in the kitchen and a working one in the cupboard. Things did seem a bit worn, but those things could be easily remedied. I couldn't find any instructions - like where you could dispose rubbish, how to set up the projector, where the pool is etc, that may be helpful. Such a good location though, so can't really complain on that front. Despite the setbacks we were grateful for the team and the stay. thank you.