Toilet blocked then overflowed. Council came to flush the pipes at 9pm. We couldn't use the toilet until the next day, then one toilet exploded over the floor when the pipes were flushed.
The bedrooms were really cold. We txt Sharon and asked for a heater; after quite a bit of back and forth, she eventually delivered a heater which didn't really warm the bedroom and had very bright lights on it so not useful for an infant's room. Her initial response was to turn on the wall panel heater in the hall and leave the bedroom doors open. We tried this, but it just didn't warm the far bedrooms at all. She also recommended that we block the draught from the garage with a rolled up towel.
The beds and bedding weren't really up to scratch - master bed was very uncomfortable.
To her credit, Sharon did refund one night's accomodation due to the toilet issue, however we were pretty frustrated having to drive to a petrol station in the middle of the night to use a bathroom. It was also a huge problem given we have two small children.