I am truly disappointed with my stay here. I stayed for a month and a half. When I first got in, I wondered why a few reviews were bad. Weird thing though, a cleaning lady walked in while I was sleeping day 1. So that was awkward. The place seemed great for a hostel upon first entrance. Plus, the location was unbeatable! I knew it wasn’t a hotel though. But for a hostel it was quite nice. I had my own room with a twin bed, tv, desk, and mini fridge. I was especially excited about the mini fridge and desk. No other AirBNB I stayed in ever had that. I always had to share a fridge previously. The bathroom was decent enough. My only critique of the bathroom is the showers could use some shelving maybe for people with their own soap. I assume, they didn’t have that because they provide soap through a dispenser in the shower. All of this stuff didn’t bother me that much. It wasn’t until my final few weeks that my score went down for them. From a 5 star to a 3 star. My wifi all of sudden stopped working and was inconsistent for a week. I reached out after a week of the occurrence and got no response. I was lucky it didn’t happen when I was in the middle of an important exam or meetings. But I couldn’t call family and friends or get work done without the wifi cutting out every 5 minutes. I also had an issue with my fridge and couldn’t get that taken care of because they couldn’t even get back for my first request. I ended up messaging about the fridge any way, just to prove I contacted them, even though they never responded about the wifi. I stated in my message I knew they wouldn’t respond. They then responded to the fridge message and completely ignored the wifi message. The wifi issue was never resolved and they just said “No other guests are saying they have a problem with Wifi” and “Nothing more we can do until Monday sorry.” At this point it was my last week so I didn’t even care anymore enough to hassle them again.
I know the score seems a bit drastic, but considering how much I was paying and the lack of accomodation to your guests, it doesn’t seem right to me. In addition, in this day and age being connected is important. I couldn’t effectively make travel plans as well and constantly had to burn up data usage for no reason. That was the point of getting a place with wifi. I am big on supporting small businesses, so I really wanted to give a high score for this place. I even told my other travel friends to stay here. But being a small business doesn’t excuse poor hospitality. If you read the reviews “Kelli” and “Anna” had similar experiences with the host not communicating. I wasn’t fond of how they responded to Kelli, as well. So I know they may have some choice words for me (or not because I mentioned it). So to defend myself upfront: I am an exceptional guest because I have been in this business before and my reviews prove that. I not only clean up when I leave my hostel, I also will remove bedding knowing they have to clean it (I did this for Harikoa House, as well), so it’s easier on them. So whatever lies they try to spread to compensate for poor accommodations simply aren’t true. Keep in mind none of what I said had anything to do specifically with the places look and location. If you don’t mind wifi that’s a bit spotty here and there, it’s still a great stay. But just be warned.