Very welcoming! Great hosts! A little bit of a cluttered house and not so sparkling clean like I expected but very friendly and Stephen goes out of his way to make an experience in Rotorua for you! Big kitchen and let us cook our own breakfast in the morning which was nice. No dryer for clothes so we couldn't wash our clothes because they wouldn't air dry in time. That might be typical in New Zealand though. Over all good experience and it allowed us to relax when our plans changed the next morning. Felt comfortable hanging around in the morning.