Beatrice was a great communicator. Arrival and departure was a breeze. We took the Orbus bus from the airport to Beatrice's apartment, (buy the $15 ticket and then it only costs $2 each per trip) and the bus stop is right outside. There is a car park available solely for you which we used for a few days. The apartment is very clean, has an amazing view and is just like the photos. We could have a cuppa straight away as there was teabags, milk, selection of cereals etc all provided. Highly recommend this place.