Nicole and Craig were very warm and friendly and gave us good advice for climbing roy's peak. The room was also nice, clean, and came with a coffee machine and very nice tasting capsules. The bed was very comfortable! The place is also located near restaurants and new world supermarket which is great! Nicole also went the extra mile to inform me that she found a earring in the room after we checked out and helped to place it in a convenient location for me to pick it up. Absolutely love the stay and would recommend anyone coming to wanaka to stay here.