We spent a very lovely week by the lake here as a family of 4 (with a 2 year old and 3 month old). Victoria was more than accommodating and helpful with everything we needed. Our 2 year old loved the DVDs available and the beach. Baby loved the portacot. Mum and Dad loved the espresso machine, awesome shower, internet and lake of course. Location is fabulous. We are frequent travellers to Rotorua and we’d love to stay here again, highly recommended.