My two friends and I arrived in Auckland on the day of the deluge!! On the first evening the torrential rain created a leak through the ceiling along by the balcony windows. The Team offered us an alternative place but as it was only available for one night and one of our party is disabled we decided to stay and used provided towels to soak up the excess water. The rain related state of emergency caused us to have to cancel planned ongoing travel. Despite having many rain related situations to deal with our Phillo Team were very responsive to our situation and allowed us to stay on in the apartment for a much reduced cost. Yes, it was still a bit damp but the location was excellent and in the circumstances we were so grateful to have some space to relax in while the rain persisted. Thanks again to Janet for all your help.