Great location but any positives were outweighed by many many issues. First the lockbox number changed and not communicated- we froze in the snow trying to get in. Surprisingly bachcare answered that call. Next issue quickly followed when I the realised there were no clean towels for us nor any sheets on king bed. Bachcare did not answer that phonecall nor respond to that email I sent. I was forced to sleep on a blood stained mattress protector. Would you sleep on a blood stained bed bachcare? Filthy dirty towels were found on the washing machine, now wondering if we were supposed to wash the towels l and tea towels ourselves. Even the hot tub was broken and by that stage I was over it,. The hot tub was one of the amenities listed we wanted to use. Bachcare was rung on the way home and amazingly someone answered, only to be fobbed of and told to email feedback at bachcare. Again no response to that email. I have reached out multiple times and because of non communication and accountability from bachcare I am asking for compensation for non delivery of contracted services I.e clean towels and sheets. Contacted Airbnb and waiting on refund of cleaning fee via Bachcare, but 12 hrs out and no contact from Bachcare. Would not recommend or use ever again, given the lack of communication, obviously they do not care about their customers health and safety and well-being, or their own reputation.