Although we saw a negative review or two, we also decided to listen to the positive reviews and go with this place, but it was just one thing after the next that made our stay so disappointing. There was a door alarm that wouldn't stop going off, some pieces of appliances missing, including something with the washer machine that stopped it from working (one of the reasons why we booked, to be able to do our laundry), and although James was responding and staying in touch, the responses often took several hours...a lot of our stay consisted of dealing with all of this. It was a very frustrating experience.