Kay has a nice place, a very spacious room and nice bathroom.
My car got stolen a week before my stay and caused a lot of stress and problems for my family so I wanted to cancel my booking. So I messaged and tried calling her but I got no reply, finally when I managed to contact her, she made it difficult to cancel my booking so I still went to her place. I was also not happy that she accused me of not locking the front door when she did not give me the keys in the first place.
Although the house was a nice place to stay in, the manner in which she handled my unfortunate situation could have been better and hoped she would have been more flexible towards me and my family's situation.