- Host availability and communication - prompt and effective communication
- Checkin - effortless
- Bathroom and laundry - showers are a highlight and plenty of towels provided. Laundry facilities are good.
- Outside - we didn’t get to be outside due to the poor weather but the kids loved the large trampoline.
- Location - further from Havelock North village than we were expecting.
- Kitchen - missing some basics. Only five forks (8 of us staying) or colander. No Nespresso as advertised, which was disappointing.
- Hoover - storage of this in the bedroom seemed strange and it didn’t work properly
- General - we felt there was excessive personalisation/clutter with family photos, trinkets and Xmas decorations everywhere which limits the ability for guests to use the house. No wardrobe space so need to use the surfaces, which are already in use with host’s items.
- Bedrooms - rooms good size and bedding nice, but pillows are poor and no fitted sheets.