Louise was very helpful and accommodating with my last minute stay at her place- everything was ready for me and she was lovely.
My only constructive feedback would be the comfort of the bed. I did know it was a sofa bed but I have slept on a few before and would say this was a bit more uncomfortable than I have experienced in the past and made it a little less easy to sleep. Maybe just needs a mattress topper or something to ease it up a bit.
Other than that though it was exactly what I needed in terms of location and ease of the stay, close to the airport and clean!