Hi there, please see all the pictures we took when we arrived. So dirty 😱😱 hairs on the bed cover, nose blood mark …..and we were noticed no linens one day before we departed, it is Christmas holiday, we can’t find another hotel just with such short notice. We agreed to bring linens, towels and mat, tea bags. But we got another email in the next morning, stated they have sorted out linens and exits clean. We just need to keep the house tidy, they will take care of the rest. The bedding covers are so dirty, and the toilet……no linens no towels, the bad thing is I left all packed linens and towels at Auckland after I saw the “sorted out” email from Airbnb. Really want to cry😭 Worse thing is I called several times, only voicemail. And around 7PM, I was able to talk with the service team, I was told there is nothing they can do, 550$ per night. I am washing everything at midnight, and there is no washing powder 😭😭😭😭 There are four surfing boards in the garage but locked. We have to spend 20$ per hour to rent four boards…… last year, we rent a nice house 200$ cheaper than this one with beautiful surfing boards which we can use anytime. The management team called me back and apologized, gave 250$ refund. The key point is that Our family vacation was totally ruined ! Two lessons: 1) double confirmation regarding logistics, no misunderstandings 2) bring your own surfboard. The location is good, facilitates are old but good.