Wow, the service here was above and beyond. We found out the day we were meant to be staying that the road was closed and we couldn't get from Whitianga to our accomodation. Jenine went above and beyond with communication and coming up with ways to help us. They picked us up from the ferry (while we left our car in Whitianga), took us to the accomodation and even offered to drive us to a local restaurant for dinner that night. The next day they drove us to the ferry again, so we could cross over to Whitianga and collect our car. Through out our stay they were friendly and chatty asking about our dinner out and how the roads were when we finally got our car back. We can't thank them enough for resolving a potentially stressful situation on our holiday. Totally recommend.