My partner and I really enjoyed our stay at Lake Okareka! When we first arrived, we were greeted by Jo. Jo had sent us detailed instructions on where to park and how to get the key to open the lockbox, which made "check-in" quite easy. The space (flat? lower floor apartment? - not sure of the correct term) was massive and very clean. While there isn't a full kitchen, it has the basics (microwave, toaster, kettle, mini fridge, and a hot plate). We were always on the go, so we mostly ate out. There is a wonderful informational binder on the coffee table along with some brochures which were very useful. We were very cozy at night and enjoyed the board games that were available. Overall, we were very comfortable and happy with our decision to stay with Jo! Highly recommend this flat for anyone who wants to visit Rotorua!