Amber and Ashley are very welcomming. You feel it in their communication and right away when you arrive. They've put on the heat in my room and made me feel at home. Also I loved the fact that they had coffee, thee, shampoo, etc... for me to use. And an extra bonus: the soap is made in New Zealand so that is a nice touch! I had a bit of a bad day chosen out with the rain but I can imagine how great it is to sit on the little porch when the sun is shining...