Lisa responded promptly to my messages and was very helpful throughout our booking - her instruction to get to the apartment (and get the keys) were very clear. Inside the apartment everything was tidy and neat and there was enough space for a family of three. The apartment is also well kitted out with crockery and bedding/towels. We were able to walk pretty much everywhere and it was easy to get to from the airport. I would absolutely recommend this place for anyone who wants to explore Auckland city centre.