My hubby and I booked to stay here for our wedding anniversary, and Louise was so very helpful when I couldn't get my account verified properly. Unfortunately my husband injured himself which jeporadised our plans, and Louise was awesome by contacting us and letting us know of other great things to do in the area while nursing an injury. We are so glad that we came and didn't cancel our plans. If you do stay here, make sure you do the Ruakuri Bush walk at night to see the glowworm track (bonus, it's free)
Highly recommended!