I’m a glass half full gal so let’s start with the positives.
Taylor’s were good at the PR part of the booking pro je
Welcomed our booking
Described the location
Encouraged us to
contact if there were any issues.
The half empty however outshone the half full.
We arrived at our accommodation at 9pm. The house was not clean. Dust , mould , fur &
an unpleasant smell.
I rang the number for assistance with no
answer.
I sent a message including photo’s & a little while later received a call from the contact person.
She was understanding & compassionate. She admitted there had been a health issues with staff including one staff member needing a Caesar section.
She said that there were some young cleaners being used at several properties in the Taylor’s portfolio.
She didn’t think the cleaning had been done properly recently.
She offered a full refund for our trouble.
I messaged our host and included photo’s without response.
SUPER disappointed as this was a Bday present for my hubby.