I found Janet to be both very welcoming and professional in the way she communicated prior to our stay and during the brief time that she greeted us upon arrival. My husband and I only stayed one night yet we felt like we were at a friends home. The room was clean & fresh as though we were the first guests to have stayed there (which is clearly not the case). Some nice unexpected touches were the local brochures, light breaky food in the fridge and a hairdryer ;-)