Bronwyn & Terry are excellent communicators, and give you an accurate and thorough heads up on the check-in process, which is helpful for international trip planning. We really appreciated the cleanliness of the place, large windows, and ceiling windows. Being able to do laundry here mid-trip was also a big plus! The kitchen has plenty of amenities and was close enough to Wai-o-tapu and downtown Rotorua, yet private/serene.