We arrived pretty late at the airport so we had to opt for the taxi-pickup with key delivery option which while a bit more expensive, worked out fine.
The bummer came after we entered the apartment shortly after 22:00:
there was dried up food on the table, brown dirt on the carpet, the sofa was full of crumbs, the linens on the beds were fresh but strangely wrinkled and with several dark hairs on the main bed and the floor was not clean either.
all in all, it looked as if somebody spent time at the apartment after the cleaning crew was there.
after photographing it all we sent the pictures over the app to the owner (or their representative) and got a „sorry“ with the promise to clean again the next day (which happened the next afternoon and was satisfactory).
My girlfriend and me chose this a bit more expensive apartment for 2 nights especially to have a nice central place to chill out the day after arrivint in Auckland. Unfortunately it ended up meaning spending more than half the time in a pretty disgusting apartment.
Two additional minor negative things:
- the communication is pretty strange. At one point we got messages from 3 different people at the same time over the owners account, all obviousely not aware of the things the other people wrote (even with that visible in the history above) - lots of it probably automated messages.
- the street outside is pretty loud, but that‘s the cost of the apartment being so central, so this didn‘t influence the star rating.
Maybe this was a one time thing here, as I haven‘t seen others complaining about the cleanliness, but I can only rate my own experience.
And as a sidenote: a lousy „sorry“ via the airbnb-app-messanger is not what I thought you could expect from a seemingly professional company like Zodiak after a ruined 2 day stay we paid for.
Disappointing...