Accom was clean, had decent cooking facilities and is in a great location. We found the bed quite uncomfortable, and the check in process to get the key is very inconvenient (ie going to another location in the CBD with the lockbox to access the key first - this is not very practical when you have all your luggage etc). The Pillo Team is quick to respond to any queries which was very helpful. Overall, not a bad option if you're in AKL for a night or two.