Unfortunately due to illness we had to cancel our trip, however prior to this the communication was fantastic. A few days prior to the intended trip we had decided that we needed to bring our 7 month old, Paula was very accommodating with this and offered to set up a cot, highchair and bath so we didn't need to worry about bringing our own. We had also requested an early check in as we were attending a wedding and this request was responded to so quickly and without any issue. Next time we come to Timaru I will definitely be booking again.