DO NOT BOOK WITH SUZANNE! SHE IS A NUT JOB!! There was no issue on the first day, we parked our car outside the property and introduced ourselves to suzanne, we checked in and headed to a friends place for a bbq, we arrived back late that night. The second morning i rang to ask her if there was suppose to be milk in the fridge, she said no, it does not say on the listing that there will be any milk included, but Suzanne said that there is a shop not far away to get the milk., I said that is fine I will get it. She then sent me a text message saying that she would get me the milk. I said ok that's fine. Later, she knocked on the door, she did not have the milk but complained that were parked the car in the wrong place, even though we parked there on arrival. She did not even deliver the milk as she said she would.
The next day we went out and came back to get ready to go out for dinner. While at dinner I got a call from her asking what time I would be back home and said she has the milk for us and said we did not turn the lights off in the property. I said, sorry we forgot, she complained and said, is this what you do? leave the lights on?, she asked if she could enter the property to turn lights off and put milk in the fridge. We said no thank you. She then sent a text message saying that we arrived late last night and were noisy and said from 10pm-7am we must be quiet, we do not recall being noisy. from then on she sent me more messages which made us feel very uncomfortable also because we were trying to enjoy out holiday while in Tauranga.
The next morning she unlocked the door and came into the property at 9.30am, yelled at us and said "get the fuck out of my property!" and pulled the bed sheets off my friend and kept saying "its time to check out, get out!" check out time was at 10am, 30min later. her husband also was swearing and abusing us.
Suzanne should not be allowed to be an Air bnb host, the experience staying at the property was horrendous, she is rude, abusive, disrespectful, invasive and harassed us while staying there. I have never had an issue with previous air bnbs!! this experience was traumatizing!!