We had picked this Airbnb because of the excellent reviews and although it was a nice place Natalie has put together, we were quite disappointed by our stay.
When we arrived the back doors were wide open to the wind and rain and the house was freezing (I had messaged ahead to let her know we would be arriving soon).
The shower ran out of hot water 10 minutes in (my partner had one first when I got in it went cold almost straight away). We messaged the host and got no reply. My partner was knocking and waiting outside their back door for 5 minutes before she answered. When he explained the situation she had asked whether we had already had showers today (which we had only just arrived) and then said well her family hadn't had any showers and that the hot water was on a tank and would be back on in an hour or so and good luck with it (it was 9pm)
When we went to check the fridge to have a cuppa found the milk had been out of date for 2 days.
At no point were we greeted by our host, they didn't check in after we had flagged the hot water issue and the next morning were briefly acknowledged as we were walking out the door.
Although I understand people have other lives and things going on and we are guests in their home I was really disappointed with the hosts attitude towards us - We felt like an inconvenience to them and that our stay was an afterthought.