Arlette was very helpful - she was on holiday when we arrived but organised a caretaker to welcome us, show us around and tell us all about the island. She also gave us some very useful info about the island before we arrived. The cottage was beautiful and clean, as shown in the pictures - there was even a complimentary bottle of champagne! However the place was smaller inside than I expected. Overall we had a great time and would definitely come back to Waiheke.