My husband and I had a nice stay with Ray. It was our first Airbnb experience and won't be our last!
We easily found his apartment from the airport Skybus. The location is walking distance to everything downtown (it's 10 minutes to K-road and 15-20 to the CBD/waterfront area or Ponsonby). Ray was in the middle of exams so we didn't talk much, but he gave us good recommendations for food nearby. Eat dinner at Ramen-do! Big portions and delicious food, and less than 5 mins walk.
The bed was super soft and comfy (but may be too soft for some). The room is small but well appointed - desk for working on a laptop (super fast wifi too!), balcony, closet, your own bathroom in the main hallway, and access to the kitchen and washer/dryer. You get a key card for the main entrance and key for the apartment. All in all it was a great stay.