Colleen was very good at communicating and a lovely person. The location is great and having a parking spot is handy. I did however find the room below my expectations. The mattress was not very comfortable (for two people), the bed end rattled every time we moved, the noise from the neighbouring room was very clear and the trains were much louder than I expected. You also need to walk by the open living area downstairs when you need to use the bathroom, however, Colleen did kindly say we could use the other bathroom if needed.