I didn't get a chance to meet Chloe or Andy, but Chloe was very communicative with me before my arrival, and it was very easy to let myself in and set myself up. The loft apartment was very clean, cute, and comfortable. I had all the amenities I needed from air conditioning, fast internet, delicious crumpets, and jam. The toilet and shower are downstairs which was nice as I didn't have to drag my luggage upstairs; I used the downstairs as a dressing area.There were other tenants in the main house, but I barely noticed as the loft is your own private sanctuary in the side garden. I had a lovely stay. All you tall folks watch your heads, I too bumped my head a few times, not for fault of the loft, for fault of genetics! I'd recommend Chloe and Andy's if you find yourself in Rotorua!