Juliet and David are the essence of Airbnb in every way .communicative, helpful in every way ,with going the extra mile for their guests (whether its a hot tub reservation, superbly delivered breakfast, restaurant tips ..local knowledge and folklore,, enthusiastically giving them and their hideaway a 5-star rating ... ,,, the bed rivaled the ritz carlton and the shower the Hilton.. and as hosts,they could teach Airbnb hosts what customer service can be !!!