Booked accomodation, arrived after 2pm and room was ready early. When to use the pool but was out of order and had been for 3-4 weeks confirmed by other occupants. Host said must be out of use only from today. Toilet stopped working, tried for half an hour to fix. Neighbour came over via host request and confirmed it was broken after also trying to fix. We had to leave (with 3 kids) by 5pm as had no working toilet. Also bunk bed was broken as stairs were not bolted on to top bunk, not good for kids. Host blamed us for the toilet and is refusing a refund. Worst experience ever. Was lucky to get a last minute room at a hotel in Tauranga.