Becoming a member of AirBnB was a big hassle. When I took a photo of my passport I received an email to say it was damaged. It is not damaged. I haven't used it because I haven't been anywhere due to the pandemic. So you shouldn't send that message to people. Also when I received texts about this issue AirBnB sent me a security code that I was supposed to enter into the link you sent also by text. When I went to look at what the security code was, the link that came with the text disappeared. You kept sending me links by texts, I kept trying to look at the security code to enter it, the link would then disappear and then you would send me another text asking for a different security code. This happened several times. It was extremely frustrating. I phoned support and they were helpful (thankfully). Please rethink this aspect of how you deal with potential customers. My host was very good.