Amy was fast in replying to our needs. The house is big and able to accomodate a lot of people with big living room, dining room, kitchen. There are also lots of kids toys. Wifi a little on and off between living room and bedroom but doesnt bother us. Bathroom can be better by providing a floor mat. Kitchen area is great with enough pots cuttleries etc. When we arrived the neighbour was having a party, but they stop the loud music at 11pm. Air conditioning/heatpump is wonderful but house generally felt warm and cozy during cold night. It was a great stay for my parents and great overnight stay for my children. Oh also the queen bed is amazing to sleep on. Thank you :)