Exchanged several emails after booking which made us feel welcome and looked after. Sarah the owner's representative was always on the end of the phone for help. Excellent layout of house, three floors and bathrooms which gave space and privacy to our group. Excellent location with direct access to beach and outdoor shower for getting rid of sand before coming into the house. Lift was a bonus with heavy bags. Outdoor seating area was a suntrap and lovely. 10 minutes walk to shopping mall and supermarket, 5-10 minutes walk another way to cafe and 5 minutes drive to Mount Maunganui shops and cafes meant great location. Recommend for families and groups.