We were meant to stay in this Air BnB for 5 days. Unfortunately after we checked in, I noticed that some wooden slats in the bed frame were broken and someone had shoved a large pillow between the mattress & frame to make up the missing space. It was extremely uncomfortable and not functional. Idk if it was a previous guest or staff who did this but I wasnt pleased. That being said, I called BCR Property customer service about the issue and they shifted us to another property they had in the surrounding area. It was really beautiful, & due to the circumstances we didn’t pay any extra. He apologised profusely & made sure we were happy as soon as we were at the 2nd location. Other than the bed mishap I would’ve enjoyed staying there. It had a nice little fridge, the bathroom was beautiful, and there’s a washer & dryer just outside for your convenience. I would book with BCR again given the opportunity. Thanks for the thoughtful & timely response to an otherwise disappointing start.