We contacted Ben by text before arriving and he met us at the door. We were shown around and he and his wife were available during our stay with advice and information. Queenstown is a brilliant location and we found it easy to get about (you will need a car). There is a very convenient water taxi ($NZ 10 pp each way) to get from the accommodation to the town itself, a supermarket is a 20 minute drive away and there is so much to see and do, especially if you are in to adventurous sports (eg paragliding, white-water rafting) you need at least a week. The walk round the golf course, which is at the end of the road, is delightful. A visit to Arrowtown is a must and anyone not making the effort to visit Milford Sound (we drove to Te Anau - 2 hours - and joined a bus there) will miss a genuinely awe-inspiring experience.