My partner and I stayed here for a few nights in Feb 2020.
Check in was extremely smooth and it was a feature throughout that Kate was extremely responsive and helpful.
The place itself is lovely- very clean, stylish and a great base of operations if you’re ever visiting Queenstown. Though it is up a hill so helpful to have a car (but otherwise, Ubers are reasonably priced).
The view is outstanding. We often cut nights short to come back and enjoy it from the terrace (with wine..)