Lorraine was very warm, welcoming & friendly and very knowledgeable about the area. She was wonderfully accommodating as she had less than 24hours' notice of our arrival. The room was warm & cosy after a freezing day in Queenstown...best most comfy bed we slept on in the whole of NZ!! Thanks Lorraine & Geoff for your hospitality, we'd definitely stay again next time we're in Queenstown!