We were able to meet Brock 4 hours before our check in time and he was awesome with us leaving our luggage. He provided us with directions on how to get around the town and even offered modes of transportation to use for a better price.
The place is nice, clean and cozy, had plates, mugs and utensils as well as a water jug. Hot water and wifi were provided as well as a heater. It is about a 8 min walk to town and is very accessible to restaurants and activities.
Would highly recommend and will stay here again when we visit Queenstown in the future.