One of the best accommodations my mum and I have stayed at!! We wish we could have stayed longer but we will be back and we both highly recommend to all. Mark was very welcoming, excellent communication and thoughtful making the time from when I booked the accommodation to checked in to checking out smooth and easy going. No issues at all. The self contained apartment was warm, super clean and has everything you need and more - breakfast provided, alcoholic beverage (we don't drink but this is worth mentioning for those who do) coffee, tea, milk, juice, free WiFi, Netflix, brochures for activities to do in rotorua, washing machine, shampoo, conditioner, body wash, heaters, extra blankets. Also private access to Lake Rotoiti. Mark leaves you to do your own thing but also ensures if you need anything or have any questions that he is there to help which my introversion greatly appreciates.