I’m not sure if this was just a one off experience, however, we arrived to the hotel from the airport at around 1am after being advised that there was a 24 hour reception (I privately messaged the host well in advance and it was also stated in the listing information). The hotel was locked and there were no reception stuff. The number written on the door was disconnected and the host didn’t answer their phone either. Our taxi driver stayed with us and attempted to call the number too in case it was a sim issue, but definitely disconnected. There were no signs in the window and no information on AirBnB or on the hotel website as to what was going on. Eventually another couple arrived in the exact same situation and ended up calling Quest, who wouldn’t accept bookings in the middle of the night (don’t blame them) before walking to the hotel next door who sorted something out for us (Kira was AMAZING). We didn’t receive any messages or apologies from the host or the hotel, despite the missed calls and messages we’d sent. Although it’s a great location, I can’t recommend this stay whatsoever. My friend and I, female and in our mid 20’s, were left in an unsafe situation where we had no accommodation and no one to contact.