Pros:
Amazing views! From everywhere in the house.
The house is very warm.
Short and easy walk to town via the lake front.
Cons:
Customer service was poor.
Spa didn't work (until the morning we checked out).
No one to contact in the weekend. Even the emergency phone line went unanswered.
Naturally we were unhappy when we showed up to a cold spa but figured we must have to turn it on and heat it ourselves. It is stressed that the emergency after hours contact number is for emergencies only. But when it was still cold on Sunday morning we reluctantly called and no one answered anyway. We weren't able to contact someone till the Monday and they had it fixed that afternoon but it was too late to use it before we checked out because of how long it takes to heat up due to the climate.
Upon contacting them afterwards, it felt as though they were blaming us for not calling it in as an emergency to have it fixed sooner even though it was obviously not considered an emergency. They also said their records show we never tried calling them (which is absolute BS) and unfortunately we used the landline so have no record either.
It feels like they are just avoiding taking any responsibility and we never got what we paid for.
The property was really lovely but I highly suggest checking in on a weekday so you have the opportunity to contact someone if there are any issues upon check-in, otherwise I just can't recommend booking any properties managed by Harcourts.