Communication was fine till the end of the trip when we were called and accused of stealing the bathroom soap and shampoos. As someone who had traveled from outside of the region this was a ridiculous accusation. Why would anyone need to steal these. We had not even used the shampoo and body wash etc as we had bought our own. I also was traveling with a friend who vlogs and so she had taken a video of us entering and exiting the apartment and funnily enough in that vlog you can see that the we had not stolen any of this and was placed exactly where we found them. After accusing us of this, I was told that they would call back and follow up regarding this. However It has been over 2 weeks and I still have not heard back. Not impressed.
We also found socks in the bed linen so obviously not been cleaned very well.