Chloe and Andy were very communicative leading up to our stay and quick to respond to messages. We were initially concerned about the bathroom and shower being downstairs but it ended up not being an issue. It is cold downstairs but there is a heater you can use. Most B & B’s we stayed at are connected in some way to the main house but this one was completely separate. We also felt safer since it was tucked away behind the main house. You do have to walk through the main driveway to get to the back of the house. There is parking everywhere along the street and there is a binder full of information of things to do around Rotorua. One of the best parts of our stay was stopping by the Mistress of Cakes for breakfast and having their sausage roll and coffee. Overall very nice stay here.