Sam was friendly and accommodating. My plans changed and I arrived early. Sam was responsive and flexible to let me check in early. The whole process was easy because of his instructions. The place itself is very nice and feels like a home. It is easy to get to and walk around. A little bit noisy at night, but that's expected in a city centre. I loved all the plants and artwork, and the towel and bedding provided. It made it very comfortable, which was lucky for me since a lot of things were closed following the flooding. Thanks for making it so easy Sam :)