Great communication, very fast responses. We were able to drop our bags off before check in as we had an early arrival which was really convenient. Check in was a breeze, Rich's dad Paul met us and was super lovely. I'd say the building is quite old, but the apartment was well maintained and clean. Location is great, very central and the bus stop to the airport is just around the corner. We enjoyed our stay overall :) Totally recommend for a short stay with a group.