We were so excited to stay in this apartment given all the amazing reviews, but when we arrived, we were shocked at the state of the linens, a number of which appear to have been stained with a rust-colored liquid and were also peppered with strands of human hair—to say nothing of the amount of dust on some of the furniture. I couldn’t stop sneezing in the apartment. There was even a used up toilet paper roll left on the tiny bathroom sink with a wad of toilet paper stuck inside? I would say this didn't meet a basic level of clean, let alone the enhanced clean promised on the listing.
When we reached out to the host, they argued that the sheets had been professionally cleaned and that the stains were simply permanent. Since we planned to be there for multiple nights, we still, however, didn’t feel comfortable sleeping on sheets with that level of staining, so asked them to please replace the sheets and return to do a thorough re-clean the apartment. When they arrived the next day (without masks), they continued to argue with us about whether we were reasonable to object to the stains and actually suggested that the pictures of the hairs we sent them weren’t accurate because the hairs were no longer there (which of course we brushed off before we slept on the bed…). Ultimately, they did replace the sheets and wiped off the dusty surface we pointed out to them, but they were only there for about 15 minutes. In the end, the only thing they apologized for was the toilet paper roll.
Later in our stay, we tried to use the gym facilities at the Rendezvous Hotel, which was initially advertised on the posting as available to Airbnb guests (they seem to have since removed it) and is also listed in the handbook in the apartment as open to guests. However, the gym required a hotel key card. When I messaged the hosts about this, they simply never responded.
Also, the internet was not reliable. Perhaps it would have been fine for browsing and email, but my partner and I needed to both be on video calls for work and kept getting dropped.
I know that previous reviews have pointed out that the apartment is in slight need of refurbishment, so we were totally prepared to see some nicks and dings. What we weren’t prepared for however, was to be gaslit by our hosts about cleanliness and the level of staining that is acceptable for guest linens and then ghosted?? If there had been other nearby Airbnbs or hotel rooms available in our price range, we would have just left and asked for a refund, but there was nothing else available due to the marathon. While the apartment itself and the views were charming, this was, in my 6 years using Airbnb, hands down the worst experience I’ve ever had with an Airbnb host.