The apartment was fine but unfortunately we were not told until the day before the details of self check-in and no host contact details were provided. When I messaged back straight away to ask whether we could leave bags earlier than 3pm check in (as we were arriving much earlier) there was no response at all prior to our stay. When we arrived we could not get in to leave bags and had to get Air BnB help to contact host - the hosts mobile number (obtained through the AirBnB help function) was not allocated to any phone. When the host finally responded via AirBnb message they were very unhelpful and unapologetic about not responding or providing information earlier - if we had known the apartment was a self check-in with no early checkin/possibility of leaving bags we would never have booked as this was very inconvenient. This lack of flexibility should be made clear at time of booking - and definitely prior to trip so we could plan for it. Lack of response was v frustrating.