Due to road closures at the East coast we were not able to get to Queenstown and to stay at the booked Airbnb accommodation. Unfortunately we had to cancel the reservation on the same day we should have been arriving. The communication with Ed was great and really supportive. He helped us a lot making the best out of the situation being stuck. Very friendly, understanding and carrying host. He refunded us some of the money even though he didn’t have to. We want to thank him again for all his help and we really hope we will get the chance to stay there some time in the future!