Wow! Our expectations for the Loft, based on previous reviews, were high. If anything those expectations were exceeded. This is an amazing Airbnb. The gold service starts even before you arrive, with a really helpful information pack that Susan sends out at the booking stage, containing helpful information about shops, restaurants etc in the area, as well as lots of great ideas for things you might want to do during your stay. The accommodation is top quality, with a luxurious bedroom and bathroom, fully equipped kitchen and your own private outdoor area & bbq. The location is simply stunning and so peaceful. But, as others have rightly noted, it’s all the little extras that Susan so thoughtfully provides – from tasty treats to canvas chairs that you can take out to the lakeside - that make all the difference. The Lake Okareka walkway, a couple of hours easy walking to and from the Loft, was one of the highlights of our stay. We had three nights here, but could have quite happily stayed longer. If you are planning a trip to the Rotorua area we would highly recommend Loft by the Lake.