Jacqui was very flexible on meeting us, which was great as we were later than we thought we'd be. The unit was exactly as described and the large bedroom upstairs is especially spacious and nice. The neighborhood is fine, though it is a longer walk to Whitianga than I anticipated (about 45 mins), so you may prefer to drive if you're having dinner, getting coffee, etc. Close proximity to the hot tub would be great if the water was hot, but it was lukewarm throughout the week-end. Many people did try to use it, and it was sometimes loud, which can be annoying if you're relaxing on the deck. Once the pool closed at 10, however, the complex was very quiet. Not having wifi was a drawback.