Beautiful home with incredible views of Lake Whakatipu. Spacious and comfortable space.
We ran into issues with the cleanliness of the bed sheets, blankets, and pillows. Some blankets were badly stained in various colors, bed sheets had things crusted on it like ear wax, blood spots, and possible old food (?). We also had to point out to property management that shampoo was explicitly listed as one of the provided amenities before they agreed to bring shampoo over. Their initial response was that they don’t provide it because it’s a “holiday house” — which I find confusing because most homes have shampoo and we paid $300/night.
The property manager did address all our concerns and issues by changing all the sheets and bringing shampoo/conditioner over. They also left some complimentary wine and snacks, which was a kind gesture.
I appreciated that everything was fixed, but recommend to management to get the experience right in the first place and be more meticulous about cleaning.