My communication with AirBnB has been very slack.
I sent in some queries and i waited for a week, then I tried to cancel as our booking was about 3-4weeks away BUT the catch was I was going to lose more than $1000 for my booking if I cancelled. When i called the 0800 number, the person that answered said that what is written on the website is not correct. He was going to find out if i can get all my money back BUT he never called back. I reluctantly took my family to the place because I didn't want to lose that much money. A grand is a lot of money.
The place is okay with the number of us and we were able to visit local places ie the trout centre and the geothermal pools.
The condition of the place is run down, had quite a lot of cockroaches and I had to wash all the dishes that we used as some of them were not clean. The frying pans needed a lot of scrubbing before I could use it. The cupboard for dishes was quite dusty I wiped it off before putting dishes back.
The place needs a good clean before it is let out again.