The room is very handily located in a hotel in downtown Auckland, with access to the hotel’s gym and pool. The room is very clean, tidy and comfortable with a good hot shower. Communication with Kym was very clear and quick. Pickup of the room key was a bit awkward as I had to collect it from a cafe between 12 and 2pm, but Kym offered to come in and give it to me in person if I was running late; luckily that wasn’t necessary. The only downside is you have to pay extra for wifi ($5 for 5GB) and the system didn’t work very well - it glitched twice and I had to call a helpline to get it working. Overall a great and convenient place to stay and I have already booked my next stay there!