We booked this place on the basis we could drop our bags early at 11am. This was confirmed twice by the host months in advance of our stay and again days prior to arrival. After arriving we unlocked the front door & found 3 suitcases belonging to previous guests still inside and not checked out. We tried ringing and texting hosts multiple times but got no response. Eventually tracked down a number for the property management company where the host worked. The person we spoke to contacted the guest who was adamant was staying for 2 nights despite only booking and paying for one. He was unable to tell us if and when we could get into our room. Based on this we advised we would cancel our booking and find alternate accomodation. The person we spoke to said we could do that and get a refund. We found alternative accomodation. Host finally replied and wouldn’t refund. Had to utilise Airbnb support to help us out - appalling service.