I WOULD NEVER STAY WITH THIS PEOPLE.
They only send automatic messages with check in guide and etc
But if you have a real problem, they would NEVER REPLY BACK TO YOU
We had a very serious problem, I tried to contact them, they have an useless administrator acting as a mediator
They took 3 days to come back to me
By that time I was already out of the apartment with AirBNB's help
Good luck if you are planning to stay with these guys