My stay at Sue and Geoff's place was great. The room is spacious, clean and quiet with a great ensuite, the wifi works well, the room was never very cold and even when the temperature drops the heater warms up the room quickly. Tea, coffee, cereal, milk and even a few cookies were provided which was great. The bed is large and very comfortable. The microwave was handy for a small basic meal one night to keep it cheap. Lake Hayes is a beautiful place, as is everywhere around Queenstown, you can't drive 5 minutes down the road without wanting to stop and take a photo. It's about a 15 minute drive from most things in Queenstown, and will cost about $35 in a takeme taxi (Queenstown's version of Uber), you can get a bus to Frankton and then on to Queestown which takes about an hour, but the Lake Hayes Estate to Frankton bus isn't that frequent so I would recommend having a hire car. I only spoke with Sue and Geoff a few times but they were so welcoming and friendly to me, wonderful hosts. All in all I would definitely recommend staying here, and would return in a heartbeat.