Now that I'm back home after my road trip to Queenstown with my grandsons, I can write a proper review. Your initial contact, with the address, sent us to the owners actual home, not the basement that that they were renting out. Trolling through subsequent messages, we found access was via a right of way, down a hill. My first disappointment was, on looking upwards to the accommodation, was seeing the wood and wood chip steps leading up to the deck, some of which were at least 40cm high, coupled with the fact there was no handrail or even a tree branch to hold on to. My grandsons, 9yrs and 13yrs wouldn't let me even carry even my handbag up the steps, they made all the trips to the car to get our luggage, food etc. They then supported me all the way up. I'm not an invalid, but I am 71 years old and wary of falling. They made the decision we would just stay home for the rest of the day to save Nana using the steps. In a place like Queenstown, which offers so much for kids, this was a hard choice. Once inside, we found it to be adequate, 2 heaters that worked, the 3rd one in the bunk room, was plugged into an outlet held together with tape, I didn't use that. No electric blankets, but I had bought a hot water bottle, the younger was quite cold in the night, and used the hottie. With the decision not going out for dinner, we decided to have beans on toast. The toaster didn't work, neither did the oven. Beans on bread for dinner and only 2 of the 3 kitchen chairs were usable. At this stage I was so disappointed with this Airbnb, I looked only for alternate accommodation, which I found, in town, lakeside. I immediately let the owners know, that we would be moving out before 10am the next morning. They never acknowledged this until we had actually left Queenstown 2 days later, but I do know they got my messages as they did provide a working toaster, and apparently they gave us some electric blankets after we had vacated. The trip down the steps the following morning, was even more treacherous, because to the frost on the wooden part of the steps. My grandsons again carried everything down, the eldest found a garden rake for me to use while going down, then walked in front of me lending his shoulder. I never felt safe. I cant imagine spending our whole Queenstown part of our trip in that basement house and thanks to being able to actually book a nice unit along the lake,, our memories of Queenstown wont be clouded completely. On our 10 day road trip, we stayed in motor-camp cabins that were more appealing that this Airbnb, and certainly less than half the price. The owner said there was a photo on their site, of the stairs, but the only photo that shows the general area, has a tree blocking where the path is. Kay Harris