Although we actually didn't get to meet Louise while there her welcome was fantastic; flowers on the pillows just like in the photos! The room was specious and very well decorated. Louise's communication was flawless and she was very accommodating in leaving the key for us to pick up. The neighborhood is quiet yet really close to Jervois Rd and likewise totally walkable to Ponsonby. We took a fantastic walk down to the water's edge to the marina and then up to Ponsonby for the market. All in all a great location and a world class host. Highly recommended!