Kerris’ place was clean and comfortable. We booked last minute (day before) but there were no issues. We were met at check in by her children, as she and her husband were at work. The room has an ensuit bathroom with shower which was perfect for us. Kerris’ local tips (esp. free stuff) were great, as were the family’s hospitality. The place was perfect for our two-night stay; I would stay again if visiting Rotorua.