Check in was a shamble. There was a mixed up in the property manager change over process. When arrived after 3 pm (the official check in time) we can't access the lockbox. The access code given to us was incorrect. I had to call the 0800 number to enquire and it turned out that the property wasn't even serviced. The property manager wasn't aware that there was a scheduled check in on the day. There appeared to be a mixed up during the change over of property managers. The property manager and the cleaning people arrived about 30 minutes after my call to service the property. It was around 5pm before we can finally check in, which was an unacceptable delay.