Terrible host experience. Arrived at Napier with my family of 6 only to be called by Sue telling us the accommodation was unavailable and that she had double booked the house and another group had checked in ahead of us . This was despite email communications and even a text message when we were at Taupo telling her we were 2 hours away . She offered us a friends house which she had never been to and when she took us to have a look the place was unsanitary.
She went in to offer us some cash and said she had to be in her way to attend to something else .
We were left stranded with 2 kids , grandparents and no where to sleep. Even though we tried our best it was impossible on the weekend to find accommodation in Napier. We returned to Hamilton disappointed . All our previously planned activities had to be cancelled. Very disappointing first air b n b experience. Will never use one again. never