Melanie was easy to communicate with and responded quickly. We stayed here with family (cousins and aunt) and it was such a great place to stay. The views from this place are breathtaking, seriously the best in Queenstown. Plus, there are views from practically every room. The kitchen had everything you needed to cook a proper meal. It was great having 3 toilets as we did have a bigger group (7 people). The hot tub was wonderful to relax in after a long day of exploring. It's a steep walk down the hill to get to the bus stop so we typically just used taxis. The upper king bedroom can get a little warm so a fan in there would be a nice touch. You can open the windows and a nice breeze comes in but then so do bugs. ;-) Still, this place is AMAZING. We will absolutely be booking again when we're back in Queenstown.