So, the place was clean and well-stocked but the carpet was stained and needs to be replaced.
But the check in process was a disaster. Like being on a scavenger hunt. You had to enter a code to get into a lock box area (there was no observable light to light up the room in the dark) and then enter another code to get a fob out of the lockbox. Then you went upstairs to the unit (which was located inside a door that you had to enter, where there was access to 2 units). There was yet another lockbox with yet another code that you had to enter to actually get the key to the unit.
Then you had to replace the original fob back downstairs immediately, which required a trip down the elevator, back into the room with the code, and the code again to open that lock box to return the original fob.
The owner offered reduced rate parking in a garage around the cornier from the high rise. But it took 2 emails to the owner to figure out where the card was located to gain access to the garage. Then, upon check out, you had to use the same card to exit the garage and then go back up to the unit to return this card. If you were alone where were you supposed to leave your car to go back up to return the card? I would never stay there again. I have stayed in many Airbnb’s (I own one as well) and this was WAY out of the norm. I cannot imagine a more frustrating way to gain entrance to a place to stay. And we could not understand why they did not just leave the card for the parking garage in the unit itself instead of making us look all over for it.