James has excellent reviews on airbnb, and we unfortunately had a terrible experience at his house. The house is a 4 bedroom house, and our son took a room on the top floor for the first night. The next morning when he woke up, his body and arms were completely covered with bed bug bites. We communicated with James through email that afternoon and sent photos of our son (we were out at milford sound all day with no email access so had to wait till the afternoon). James responded to our email saying we needed to send pictures of the bed bug as proof as this needed to be reported to the police!! Being new in the country, we weren't sure what to make of this. We took photos of the bloody bed with the bugs that night and sent him proof. He responded by saying he couldn't see the pictures (it was xmas day and we assumed he may not have had full email access). The next morning he sent an email asking for access to the house, but we were out all day again and could not respond. James however entered the house without us being present and sent us an email after the fact stating he had fumigated the room and we should not enter! He said there had been scammers in the area with Airbnb rentals and that was the reason he got the police involved! He had thrown an infested comforter outside the room (we threw it in the bath tub) and one in the garbage bin. James cut off our access to one room (he told us not to enter the fumigated room). Needless to say we were extremely upset about this behavior. We are very responsible guests and have 5 star reviews from all our previous stays and we really wish he had dealt with this issue better. . Please beware.