Staying at Charlotte's was exceptional, never again will I stay elsewhere when visiting Hanmer. Absolutely beautiful home, all the little touches just made this place unlike any other when this level of care and detail is involved - not to mention the gorgeous mountain views! The heat pump was on and there were chocolates waiting for our arrival - I don't think you could ask for better! I couldn't recommend Charlotte enough, such an extremely lovely host with fantastic communication. Thank you again for such a special stay :)