We have travelled a lot across the world, and this is the first time we have had a property misrepresented. We arrived at the Hanmer Springs Retreat, it is a motel where rooms can be booked direct. We were very disappointed and upset to find on entering our 2 bedroom apartment, that it was nothing like the apartment we had booked through Airbnb, it was completely different and a far lower standard. It had a very small living area, a kitchenette with a couch up against it and no dining table as shown in the photo. We went to reception to advise a mistake had been made and was told they could do nothing about it and the apartment in the photos had been given to someone else. The person we spoke to was apologetic but could only offer free breakfasts for our stay. We raised a complaint with Airbnb who assisted us, to our satisfaction.
The bedrooms were a good size and comfortable but the apartment needed a good clean, the window sills had dust, hair and some mildew on the aluminium frames.
On a positive note, the Five stags restaurant was very good for breakfast with very friendly staff.