You have pretty much the whole ground floor and they have thought of almost everything a guest would need! They are very quick to respond and flexible. We were coming after a show and weren’t sure exactly when we would get in. I sent a message as we were pulling in to the neighborhood and Rob was outside to greet us when we arrived after 9 pm! He also gave us some great tips on the redwoods night hike, which we ran out and did that evening too!