We knew it was the right place we were looking for when we opened the front door - a home away from home. It had the right smell. The villa was nice, cozy, kids friendly with lots of toys and books for the little ones. Philippa was super friendly with good instructions and timely reminders. She was always quick in response and was so kind to send back my daughter’s backpack after we left. Really appreciate her help and kindness. We would definitely book the stay if available next time when we travel around! Loved it!