Ann was welcoming and informative about Waitomo, she went out of her way to offer tips of where to go and what to see.
We were disappointed in the chalet for a number of reasons. It wasn't ready when we arrived late in the afternoon, nor especially clean. It is also quite run down. We had booked for 2 bedrooms, which the chalet is advertised as including. 1 bedroom and an uncomfortable fold out couch in the lounge doesn't equal 2 bedrooms. It is also described as having 'awesome green rural views', neglecting to mention that it looks straight at a power substation that makes quite a noise.