Room was great and as advertised, however we had several problems due to the lack of communication between the manager and the hotel. This Airbnb was in a large hotel however because it was separate from the hotel, it was very difficult to deal with issues that came up. For example, when we arrived there were no instructions on how to access wifi, which should have been in the room. We needed to contact the Airbnb host to remedy this because the hotel couldn’t help us. Similar situation when we lost our card key. Obviously our fault for losing it, but we were never able to get another card key issued from the hotel, and hotel staff has to let us in and out each time. Not huge deals, but extra unnecessary stress and complication.