Susan is a lovely host - very warm and welcoming. We had a lovely stay in her house by the lake. It is a great location, as it is away from the hustle of the main drag of Rotorua. Unfortunately for us the weather was against us - and we did not get to see the house in its full potential. But it did have everything we needed. The only downside was that it was a little cold - the heating was not great. But at another time of the year it would be perfect. Would definitely go back.