This house hasn’t been maintained. The couches were stained and grubby, the rug in the lounge was filthy, there was dirty cutlery, glasses and plates in the cupboards. Plenty of plates etc but cupboards not tidy or well organised and there were some items that should have been thrown out (such as open packets of flour) and spilled crumbs throughout. I ended up cleaning some of the kitchen cupboards, the oven dials, toaster, kettle, and ran several loads of dishes through the dishwasher. On arrival the BBQ had a thick layer of grease and food residue and was flooded with water. The day before we arrived we were informed by the property manager that we had to remove our own rubbish...and also that the local transfer station was closed on our check out day. This is not a small detail, this is something that would have prevented me booking the property to begin with.
The toilet seat did not fit properly so you were half-sat on the porcelain rim. The toilet brush appeared to be a family heirloom and should only be approached with a hazmat suit.
Pros: great location, huge, well set up for a large group (but with no internal access between floors), huge deck space front and back (a nice sheltered spot by the bbq), lots of spare linen and towels, huge washing machine and dryer as well as a big washing line space. The bedroom we slept in had blackout blinds and an insect screen. Good wifi. The communication from the property manager was good and he promptly sent along the cleaner when I reported the bbq as dirty but by that stage we had already cleaned it.
Given the state of the property I found the email sign off from “Luxury Retreats” a bit galling, but this place has been let down by four parties - the owners, the property manager, the cleaners (I suspect they need to be paid more), and the other guests who leave dirty dishes in the cupboards.