Our hosts had responded to all our e-mail queries prior to visiting Waiheke and then Cliff met us at the ferry terminal, giving us a quick tour of the island (very useful to get our bearings, as the freely available maps aren't that great) before dropping us off at the accommodation. The flat itself was very nice - clean and modern, with everything needed to cook for ourselves (although there are of course plenty of good eating out options on the island). There's a nice walk to the beach and great views from the patio, and when it came time to explore the island we had access to the car provided.