Caroline was very easy-going and nice! She met us promptly at the front entrance of the apartment building and showed us the apartment and had 2 sets of keys for us which was great. She left us to it and check-out was really easy and straightforward. The location of this apartment is fantastic! It's literally around the corner from Cuba Street and just a short 5 minute walk to Courtney Place and a 10 minute walk to Lambton Quay. The kitchen was well stocked and the apartment itself was really quiet - you would never guess you are in a city! We would stay here again. It was perfect for our needs. You can't beat the location!