Overall, Lu's place is great as shown on her pictures. I was probably unlucky this time as there was still some leftover trash in the bin when I got there...and someone's underwear left in the washing machine. I mentioned these to Lu and she said she would tell her cleaners to check more thoroughly next time. Besides this, everything was good! I enjoy the heated towel bars but I only heated my towels for 30 min or less and it wasn't hot at all...I guess it needs more time!