This was the first time this year me and my husband stayed in this wonderful "place above the sky". The view, the location - amazing as always. We watched the fireworks for New Year from the 39th floor and it was even more impressive than we expected. For me, definitely the best "Oudejaarsavond" for ages!
As usual, we enjoyed the spacious and, to us, very special appartment.

Even more, we were very happy to have your great service beforehand. Having stored our check-in details in some silly place I could not find them and was especially grateful for the quick - immediate - postage of all the necessary details. Thanks again!

Beside these positive facts some issues that, from our point of view, could be improved:

- the appartment was not as clean as we are used to (chunks of dust / dirt in some corners, smeary bits and pieces on surfaces, filthy layers ... )
- towel rail broken
- kitchen equipment flawed: no teapot there, missing cereal bowls, soup plates
- sofa broken and "repaired" with two blankets covering the cracks in the upholstery; suspension in sofa broken, loose under the sofa or dangling squieky from underneath --> no comfy feeling sitting
- consequently (as already used for "repairing" the sofa): no blankets for snuggling up in winter on sofa
--> Unfortunately the very friendly staff on the ground floor did not help, even though we placed our complaints on the very first day of our stay. I'm sure they simply forgot it being very busy as they are normally efficient and helpful. But this still was a pity because thus, minor issues grew bigger than they should have.

We were still content with our stay but would be even happier if these aspects could be improved!

Thank you and groetjes uit Duitsland
Karin :)