Outstanding. I liked it a lot when I first checked in (early) and was invited to rooftop lounge to relax with hot chocolate. Then I had a real problem of my own with lost documents and Elwin was very understanding and put me in the very capable hands of Pelin at the front desk. Pelin made sure I got to the right place (I'm from U.S. and did not know where to go). She helped me every step of the way. Dunja helped me reprint some documents that really helped me. Best of all, I felt as though I had real support and help during a time of need. These are good people. And I didn't even mention the spectacular view, an upgrade, and a clean and spacious apartment. Don't hesitate - book this one if you're in Den Haag. I will if I come back for sure. I also got a load of laundry done :->