Before our stay, I read the reviews and I noticed some people had problems with not actually getting the apartment they booked due to 'issues'. Unfortunately, the same thing happened to us, but they only told us when we already arrived for check in in the Hague, so we had to take the other room they offered. This room was absolutely no upgrade from the apartment we originally booked. Before our stay, we sent 2 emails to our host, yet no one ever replied. We called two days before our trip, and no one informed us about this 'issue'. It really felt like a scam. In the end, the host offered us one free night, which was nice. Advice for future renters; Call the host beforehand and ask whether you will actually get this apartment!