Elwin answered our request very fast also put my mind at rest that the appartment was not previously let out to anyone with pets as I have allergies. The views were really amazing. The staff efficient, friendly and helpful. The appt had everything you need even a hairdryer. Very clean, towels & bedding supplied at no extra cost. tip take senseo coffee pads but downstairs they serve excellent coffee. Thanks for a great stay at a great price it was wonderful.