The keys were available even though we arrived late on a Saturday night. The beds were comfortable. The heating worked well. The shower had good heat and pressure. The kitchen had everything we needed. There were TV and a few DVD's, though we didn't use any of that. The room divider that doubled as shelves and a closet for our belongings was very useful. It was nice to have a table to set the laptop on to work out the next day's plans. The view from our windows was astonishing, but it was also nice to have the blackout blinds so we could sleep a little later when we were extra tired. The apartment was really quiet, so we slept very well. Elwin was prompt to respond to any questions. The proximity to HS train station was a plus.