The apartment and customer service are fantastic! Directions to the apartment were thorough and the staff member greeting us in the lobby was lovely. That apartment was great! It was much larger than I expected and beautifully appointed. My daughter and I enjoyed watching the storms come in while we were there. I must note, the only issue I had was location. Although the location was super convenient to the train station, my daughter and I did not feel safe walking around at night. I asked a staff member on duty about the neighborhood and she confirmed it wasn’t the best. My daughter and I had a wonderful stay, we just came back to the apartment early and stayed in at night, and the host was fantastic, the neighborhood is just unfortunate.