I booked this place for family who were visiting from the UK, the host was very sweet to leave a welcome message and gift, also provided the basics. The chalet was clean and in a great location, good for 4 people! The check-in didn't go very smooth as no one in the park knew where the keys were and the reception was closed. They also forgot to give us a pass to open the barrier. There was a power cut on the first evening but after a quick phone call with Eezz, a service man arrived fairly quickly to fix the problem. There was also an issue with the hot water in the shower, my family weren't able to take warm showers everyday as the water was cold. Eezz gave instructions over the phone to help resolve the situation but no success. There is only 1 electric heater in the living space which takes too long to warm the place up, In the warmer months it would be the perfect spot to stay (if the water situation also gets fixed), but in cold weather, little heating and cold water, it's a no.