Renze was very kind from the beginning. The place is also well located in a nice neighborhood and was cozy. The place was unfortunately dirtier than we would have preferred, it was evident no dusting or cleaning (such as the oven and microwave) had happened in a while. The shower also overflowed in the bathroom as it doesn’t have a door and the draining was not working well. The oven is also incredibly confusing and there are no instructions. Overall, the place is large and well located and Renze is very nice, we just wish it would have been cleaner and the bathroom was in better condition.