Ebs is totally easy to communicate with, always replies totally fast.
She helped us whenever we needed to ask something or wanted ideas for what to do in the area.
We also had some nice chats together when she was in the flat
Check in was super, the flat is exactly as in the pictures, great flat, kitchen & the balcony is great for relaxing.
The area is good for exploring the city, quick walk to the tram station. Ebs supplied Tram tickets (a check card for the tram, bus) we just put money on which is quite cheap also.
We had a great stay in The Hague.