Other than contact through airbnb we didn't speak/meet Elwin but the arrival process was very smooth through the front desk reception area who explained everything we needed to know. The apartment is big with a kitchen area, separate shower/washroom and toilet. The beds (2 x singles pushed together) were comfy with plenty of storage space. It has a handy location next to Den Haag HS train station with a 25 minute walk to the centre. Just a heads up that you are politely asked to aid with the cleaning/turn around process on check out by stripping bed linen & towels, filling and turning on the dishwasher, taking rubbish down to basement. Cracking views both day and night and an experience we're both glad to have gained.