Elwin's apartments located in very convenient district of the Hague, the check-in was smooth and informative. All seems very good until we found that there were some problems with hot water and heating, namely there were nether of those, and considering wet and snowy weather this day it was crucial. I've contacted the reception and Elwin himself with this issue, they said it was some kind of general heating issue involving the whole district (not sure about that) and provided me a rough estimation time of couple of hours to fix that. Still, we've waited for 3 hours freezing and then Elwin called and proposed either switch to a hotel of the same price or to stay there and wait for the maintenance guys since there was a kind of complex problem and no one knows when it will be fixed. Since we were freezing we chose the switch. Elwin organized everything with hotel booking, the hotel was pretty good and its location was also very convenient, but still it was pretty disappointing that we had no possibility to stay at the place we planned to stay in due to this heating issues and that we lose several hours waiting for a solution.