Overall good. Expected more because of many good reviews. Did not see Serap throughout the entire stay. The apartment is very clean, however the espresso machine has waste water filled to the rims and stuck in a cleaning cycle when we arrived. Serap did respond promptly to messages/call and we managed to complete a fake cleaning cycle. This took a while. And with no kettle for heating water, we get hot water from espresso machine. The bedroom is too bright to my liking. Basically at 6:00h I have difficulty to continue to sleep. The windows only have simple bind curtains that cannot really block light. Other than that, the place is spacious, comfortable, and quite safe.