Lance was very helpful and friendly. Check-in was easy with him. The apartment has a great location, you can do everything by foot but there is also public transportation around. There is a supermarket and a car park nearby too. However, we found the apartment quite noisy at night. One of us was sleeping on the EZ bed (comfy!) in the room towards the street and the bedroom goes out to the back where people were playing music and partying quite loudly while we were there (July). We would still recommend this place to stay in when you come to Rotterdam!