We didn't get a chance to meet Richard but we were welcomed by his friend who was really really nice and made us feel at home. Richard provided lots of information about Rotterdam and left plenty of instructions regarding the apartment, which was also very helpful. The place is really nice and was really well prepared for our stay - we felt comfortable and welcome. The location is also perfect - it's a nice area with lots of parks, has a supermarket right around the corner and it's easy to walk or bike to most, if not all, must-visit places in Rotterdam. I can absolutely recommend it.