I was only in contact with Nathalie, but she was ever so gracious. She allowed me to drop off my bags early and gave me good directions on taking the tram and what to see. She offered a bike (which would have been great) but it was raining quite heavily at the time, so I used her umbrella. The place was very cute and well decorated (you should see her Orange place down the stairs!). All in all, exactly what I needed