Nathalie welcomed us at the door and was very friendly and accommodating throughout our stay. She had plenty of great suggestions for us, we only wished we had more time in Rotterdam to do more! The apartment is in a residential area with a lot of shops, bars, and grocery stores nearby. It was easy to get to taking the tram from the central station. There is a steep flight of stairs up to the apartment, which was to be expected in a Dutch home. My elderly parents made it up just fine! The beds we're comfortable and the apartment had everything we needed- hair dryer, pots, pans, toaster, ect. The space is bright and comfortable. Definitely would recommend staying here.