I have stayed at many places across the globe and there have been some issues along the way, which is part of the experience.
I have always felt however that I was dealing with these issues with the person renting the place and who was genuinely available to deal with anything.
Whilst the apartment itself is very modern - clean and in a good location I did find myself being processed like the number 306 ‘G’ the apartment, rather than a person.
Communication was automated and this was identified after reporting both the internet and washing machine were not working. I did this within an hour of arrival only for the reply to say and I paraphrase “welcome - please let us know if we can help you with anything.”
It took two days for the internet server to be reset and the washing machine was not remedied in the two weeks I stayed.
I requested a late checkout as compensation for time spent doing my laundry and this was arranged. Albeit the auto bot kicked in again on the day of my departure with a message to say “checkout was 11am.”
The ongoing lack of communication as an organisation continued when the cleaners tried to enter the apartment at 11am, whilst I was still there. I asked them to come back at 1pm and they attempted to gain access again at midday, when I had just stepped out of the shower.
To conclude if you are planning a weekend break this will suite you, but the lack of even the basics of spare tea towels or washing up liquid, make stays of any longer challenging. I had to purchase my own cleaning products to keep the place in a tidy state.
I enjoyed the two weeks in Rotterdam and the apartment offered a lot of space and comfort for me, so it is a little disappointing to share these encounters openly and I perhaps would not have, had my final morning not been disturbed.
This is the first time I have been openly critical and I hope that the managers of these apartments can improve their service as they do have some lovely apartments to offer and I would go so far as to say I would stay again.
Kind regards, Tony