Kim couldn't possibly have been nicer! we communicated several times before and after the arrival in the apartment and she was always available and super kind and helpful. The apartment is on the first floor with traditional dutch stairs, very manageable on a daily basis, but somewhat difficult with luggage for me and my friend, and Kim actually offered to take our luggage up on the day of arrival and down on the day of departure. She was also flexible with the time of arrival and let us leave our luggage in the apartment until the afternoon on the day of departure. Kim kindly gave us plenty of advice and information about Rotterdam including several brochures. The apartment is wonderful, newly renovated, our room was large and bright with everything we needed, and a shared kitchen and bathroom with another guest room. Both rooms have doors that close. Very good location with supermarkets, subway and trams literally a few steps away, 15mn to the city center, and a lovely historical part to visit nearby. We loved our week at Kim's comfy room and will definitely come back next time in Rotterdam.