We had to check in around 23.30, as our flight landed at the Rotterdam airport at 22.50, we agreed the check in time with Kyra, she would have sent a friend to wait for us at the apartment. we arrived at the apartment in time, and tried to call several times, but Kyra didn't answer, so as found the dorr bell we tried to ring a couple of times, but nobody answered. the worst part of this adventure has been a drunk man (or drugged) passing by that shouted on us, trying to touch us, and then he started to call someone on his phone, so we went away, and fortunately a police car noticed us and picked us up. The police man accompanied us to an hostel nearby there.
during the night we came out to contact the one in the apartment (apparently waiting for us) thanks to the Airbnb messages, so we agreed to meet each other at the apartment the morning after. that's been our first night!!
the day after we met Kyra, she's been really kind with us, she showed the apartment, and gave us 2 bikes to go around the city.
the apartment is fully furnished, nice kitchen, fridge, clean bathroom. it's a nice place, but the towels were dirty. and the apartment is situated in a parto of rotterdam in which i don't suggest to stay after the sunset. it's 10 minutes from the centrum by bike.
the strangest thing is that we never get in contact with Erik.
By the way my suggestion is to improve the communication with the guests.
Besides our first night, we had a nice stay there.