Kim was very patient with us when our plane got us into the city later than expected. The room itself was small but clean and comfortable. Kim had a well organized set of welcome materials available for us including maps and tips. One of the unexpected highlights: Kim has 2 bikes she allowed us to borrow for the day, so we didn't have to rent bikes. It was really convenient and saved us time and money. The only downside is that the door to our room didn't lock from the inside. While we could lock the room while away, we couldn't lock it while sleeping or relaxing inside. This wasn't a big deal for us at all, but it may be for other travelers.