We didn't meet Bertine but she responded quickly. The check-in is very easy with the lockbox. The apartment is as described, but as other guests have pointed out, it's a dark place. It was very clean, but please note, per house rules, you are allowed to smoke inside, and so the place smells like cigarette. I missed that information. So it's not recommended for families. My clothes smelled like cigarette when I left. There's no bedroom per say. The main bed is at the same level as the kitchen, where the kitchen is open onto the bedroom (through that white curtain you see on the pix). The other "room" is sort of a big closet with a bunk bed and no windows. The beds are comfortable although on the soft side. The bed is the living room is smallish. Finally the living room is a few steps (maybe 4) down from the kitchen, at basement level. And the kitchen is one step down from the street. So there are steps in this apartment and it's not wheelchair accessible. The living room doesn't have windows but a small skylight. The description mentioned a dryer, but there's no dryer. Finally you can hear everything the neighbors upstairs do (walking especially, flushing the toilet, slamming a door, speaking, and snoring..). I feel this place should be a good bargain but it is overpriced for what it is.
Location: the apartment is located in Rotterdam Noord. It's a vibrant multi-ethnic neighborhood. There's a supermarket right next door (doesn't take visa or Mastercard). The Tram line 4 is right around the corner and is about a 10-minute ride to Central Station). Walking to central station is 20 minutes not 10 minutes per description.