The apartment was fantastic, all things considered it was the best holiday apartment I have ever stayed in. The location is perfect for exploring the city. Alex was not there for the check in but it was very smooth. We found the apartment, collected the keys from reception and were enjoying a coffee on the balcony within 10 minutes of arriving at the station! Alex was easily contactable throughout should we have needed anything but everything had been thought of and we settled right in. Back to the coffee and the balcony...the coffee machine is top notch and the balcony has the most amazing view over the city with real comfy seats. The rest of the apartment has everything you could need and it is luxurious throughout. Check out again was perfect, luckily no one was staying the next day and we were able to check out with no rush and enjoy a bit more of the apartment. Thanks Alex, it made our stay in Rotterdam.