We asked to put our two rooms on the same floor, we were promised that it happened. The next day one room on the 1st floor, second our room on 2nd floor.
There were missing the weatherproof (on the top of the window) -> there was a lot of noise and cold. The reception couldn't fix it. On the checkout day, the door was blocked 10.00 minutes before time of checkout (11.00) - it was so stressful and flustered.