Sandra is very kind and understanding. I had to cancel my stay due to the coronavirus pandemia and Airbnb did not want to refund, stating that they refund bookings from March, 14, even though my stay was booked from March 13 until March 15. We were able to communicate effectively with Sandra and come to a mutual beneficial solution. I am very happy that I booked this place with such a great host! I hope to come to Rotterdam and stay at Sandra's place. Highly recommend!