On my arrival I checked in a dirty uncleaned apartment. I have contacted a colleague of Martijn. Fortunately I got quick help from her quick responses
but it was to late for the cleaning lady to come. We got offered to stay for that in a hotel and in the morning the apartment would get cleaned up. Or to stay there in the apartmant and we were staying there then because they offered us full refund for our stay.
It‘s a wonderful apartment when it‘s clean and the people are very friendly and responsive.