Jose is very accommodating and kind. I got a bit lost on the way to the apartment and he ended up having to come and find me, did not appear to be annoyed at all. He is also respectful of personal space and shared his tips for getting into the center of town (not more than a 10 min walk). I was not aware that there would be so many stairs (four flights to get to the apartment and then another to go up to the room). [side note: the tub and shower are on the same floor as the room, but the restroom is on the floor below, next to the front door.] The bed was very comfortable, and the balcony offers a view of central Rotterdam.