Vicki has been a really great host – especially because we haven’t been the easiest guests for her.
Initially we wanted to stay at Vicki’s apartment as a group of 4 people. Unfortunately my boyfriend and me couldn’t join the trip to Amsterdam because of a death in my family. When we told Vicki about that, she reacted so sympathetically and accommodatingly – we have been so glad about this. She gave us the possibility to decide if we want to cancel the whole booking without any costs or if my two friends want to stay at her apartment, but for only half of the initial price. That was such a great offer!!
My friends decided to stay at Vickis apartment. They told me that Vicki couldn’t be there when they arrived, but their arrival and the hand-over of the keys was well managed. Vicki left them a message in the apartment with some important things to know. The apartment was really nice and familiar – exactly like the pictures show. Everything was clean and bed- and bathroom were prepared for them – my friends felt really welcome and comfortable.
Unfortunately, there has been a problem with the (water) heating system in the apartment from the second day of their stay. They contacted Vicki and she told them how they could try to repair the water heater, but they couldn't manage it. Because of the rainy and windy weather in Amsterdam, my friends were looking forward to a warm shower, so they decided to stay in a hotel for the remaining two nights. And again Vicki was so understanding and accommodating – she returned the costs for the two nights. My friends were so happy about this.
We would like to thank Vicki for her hospitality and for being so friendly and uncomplicated all the time, although there had been so many problems with our stay.