Kate is friendly and very prompt with her responses. She was very flexible with check out time which was very convenient.
She mentioned that the previous guests had just left so she just started cleaning once we got there. After she was done cleaning, the bathroom toilet was still dirty. But she cleaned it right away once we addressed it with her and was very apologetic. The kitchen smelt bad with dirty dishes in the sink but that didn't affect us that much since we didn't need to use it. Also, she doesn't allow any kind of animal products in the fridge. We had left overs from dinner but ended up eating it the same night since we found out we couldn't put it in the fridge. Only good if you're vegan or have allergies.