Overall, we enjoyed our stay here. For a large group, it was comfortable to have our own rooms with individual bathrooms. The location was excellent (safe and close to everything).
As far as improvement, cleanliness could’ve been better, but my main reason for less stars was the communication. I had to call the travel office to coordinate early check-in which wasn’t ideal as an international traveller. I would’ve liked to simply coordinate that over the air bnb app. I also was required to have service to text the office on my ETA because someone would meet us for check in. That would’ve have been good to know upfront vs day of because you have to pay extra if your flight arrives after check in hours. The walkthrough of the unit was fine but I had to text the person who checked us in afterward stating we didn’t have sufficient toilet paper, and someone completely different answered me via phone call stating we did. At this point, I went back to communication only through air bnb app because it felt unnecessary for me to have to speak to 3 different people at this point and Dries was able to coordinate having more toilet paper dropped at our unit the next day. For the amount we paid to stay here, all I would’ve wanted is more transparency on how communication is handled when working with a travel company.