Charles met us at the airport as he got in at the same time as us. He took us to the apartment and helped us purchase a travel card (worked out much cheaper for travelling around the city). He was extremely welcoming and helpful and provided us with his contact details incase we needed anything or had any questions.
The apartment was modern and well equipped for cooking. It is in a quiet residential area but a short tram ride or pleasant walk to the city centre. Borus kept us company and was very affectionate (he loves a cuddle! ).

We would definitely go back if we visit Amsterdam again. Thank you Charles!