Communication was very good. Fran was accommodating of our early arrival 11.00am. Special touches i.e. bottle of Prosecco, Beer, soft drinks, speciality teas, fruit to name but a few were also greatly appreciated. Houseboat had everything you needed and more and was spotlessly clean. Due to the time of year we were not able to use the seating outside but can imagine on a warm sunny day it would be great to sit outside and watch the world go by on the water. The use of bikes if required was also a nice touch. Local supermarket was fully stocked and was very reasonably priced compared to the centre of Amsterdam. Access to tram was only 10 minutes walk. We actually walked into the centre of Amsterdam on our first day ( 5 miles) it was a very pleasant walk along the canal side and we got to see a little more of Amsterdam along the way. Would definitely recommend the houseboat and should we ever return to Amsterdam we would not hesitate to book again.