We booked the Apartment on the Boat for 4 adults for 3 nights - 25th July to 28th July. We based our decision very much on the photos in the listing. When we arrived, the apartment was NOT the one in the listing, but next door. I queried this with Nina, who said the one in the photos was already booked! And it was for the owner's private use and not normally available for rent! I pointed out this listing was misrepresentation/deception, and if we couldn't have the apartment we booked, we would require some recompense. No way would we have booked the apartment we were given - it was much smaller, there was no upper level or terrace, and you couldn't use the folded-up dining furniture unless you moved the sofas. Nina sent a message which I didn't see till the next morning, (26th), saying the family in the apartment we had booked were willing to swap, and we would be moving at 13.30 that day. I said we couldn't - we had a full itinerary which we had booked and paid for, and would be out at that time. Had she made this offer the day before, we would have accepted.
Nina then said if we packed up, she would move our stuff for us. We said no, we didn't want strangers handling our belongings. So we decided to stay put as we had to leave early on the 28th, and there just wasn't enough time to waste by moving.
Nina then asked how much recompense we wanted - I suggested £200 as we had paid over £600 for 3 nights. She said she could only offer 100 euros, which I accepted as we just wanted to draw a line under it all. I was new to Airbnb, and hadn't acquainted myself with the rules regarding complaints, so left it too late to ask them to intervene.
Nina was of the opinion that she had offered us a move on the second day, (when we would have only one and a half days left), and we should have been happy with that. But, the bottom line is - she put photos of an apartment on her listing, which turned out to be unavailable. That is deception/misrepresentation, and there's no getting a way from that. I have had conversations with Airbnb so they are aware of the issue.
Last time I looked the listing was the same, so I'm writing this review to warn people to ascertain as much as you can that you are getting the apartment you have booked and paid for.