Kate is very friendly and quick to respond to any questions. THE STEPS!!! There are a lot of steps and they are steep! I am not a light packer and WAS able to carry my big suitcase up there but I needed a break on each landing. It was not easy but definitely possible (suggestion if you are a heavy packer like me: pack your things in individual bags inside your suitcase so that if you get there and it's too much to take up all at once you can open up the big suitcase and carry up the smaller bags individually. I even used vacuum seal bags). The location is PERFECT! Walking distance (max 20 minutes) to everything! It is only a couple blocks from all the action which is perfect because you don't get kept up at night from all the noise. Overall, great stay!