This is the worst thing and the reason why I left this bad review even though I've never left any bad reviews since I started to use airbnb in 2015.
Long story short, her way of communication and her mother's behavior were unacceptable which happened during the check out.
When I checked-in, Chantal's mother waited for me instead of her. And her mother told me I need to let Chantal know check-out time in advance for her to come to the room when I leave. I sent a message to Chantal my check out time that would be 9:20am. But the next day morning, I woke up a little bit late and I found a message from Chantal like below;
"I am still out so no problem. Yes you can leave that time. Have a good night and trip tomorrow"
Because Chantal didn't mention about her mother, I was confused so I sent a message at 8:50am. But SHE DID NOT REPLY because she wasn't awake. I didn't have any ways to reach out to her mother. I was taking a shower when her mother came to the room, so she had to wait for me a little bit. As soon as she saw me, she was angry at me and yelled at me. I tired to explain the situation to her but she didn't try to hear anything from me. Eventually, I was kicked out about 9:40am.
After this unpleasant thing happened to me, Chantal sent me a message later that day. She didn't apologize at all, just said that her mother had to wait because I wasn't ready on time. So I complained her about not responding my message that morning and unacceptable behavior of her mother, but she just ignored my message.