From the begining Esters communication was fantastic. All questions were responded to swifly. Our luggage was brought up the stairs to meet us and a taxi arranged for our departure. Firstly the place itself.. the loction was amazing. We enjoyed the vast options available to eat out. Also we were right next to the markets. Great for fresh produce and other knick knacks. Ester has thought every detail inside and this was one of the most equiped air bnb places we have stayed at thus far... from wine and chocolates and waffle biscuits to tea, coffee and cable tv etc etc . We were 10 mins by tram to the center. Tram stop was 2 min walk. 2 bikes were provided too. Highly reccomended!