While our stay in this apartment was nice there were a few things we had an issue with. The first (minor) was that I had chosen places to stay based on having a washing machine as I was traveling light and in Europe for a number of weeks. When I asked Karlijn how to use it she said she didn't let guests use it but that she would wash my clothes. When I said yes, she then said her dryer didn't work and it would be better to wash my clothes at home as they would be wet for the trip. This was disappointing as I was leaving for Madrid the next day and was in need of some clean clothes. The washing machine should be taken off the list of amenities.

The second (MAJOR) issue was that on the morning we were leaving very early to catch our flight, the door would not open. It has to be opened with a key from the inside (which is a fire hazard to begin with) but the key was not turning. After trying for 1/2 hour I called Karljin. She told us she would come after work at 8:30 (which would be 2.5 hours later and after my sister's flight left at 8). We told her that wasn't acceptable so she agreed to come home. She said she thought she knew what it was but was not sure she would be able to get it open either and that she needed to tell guests not to lock something from the outside. I wasn't sure what she meant but the way she phrased it led me to believe something similar has happened before. Upon arriving, she too could not get the door open from the outside. Her neighbor tried as well with no luck. In the end, knowing we would otherwise miss our flights, my brother climbed over the balcony (2nd floor) in the back garden onto a step ladder her neighbor had, we passed down all of our luggage to him balancing on this step ladder, and then climbed down ourselves with some help from him. Thankfully we are all fit and flexible but it was a dangerous situation where someone could have easily broken a leg (or worse). To get to the airport quickly we ended up taking a cab instead of the tram which cost much more. On a positive note, my sister ended up just making her flight and I'm sure "that time we got stuck in our Air BnB" will be a story we tell for years to come.

This apartment is very nice. Without the last morning I would have left a different review but I feel both the situation and Karljin's initial reaction were not what I expect from an Air BnB booking. Karljin did inform me the lock is now fixed.