Unfortunately the trip for us was overshadowed by the poor communication when we arrived. Throughout the day we traveled (as requested) we sent numerous messages updating of our arrival time but received no response. Upon arriving in Amsterdam we arrived at ‘the reception’ where there was no one in sight as we arrived at a closed show that had no lights on inside. We tried ringing the bell but got no response. We rang the contact number multiple times over an hour period and had no answer. Eventually after speaking to Airbnb we then managed to get hold of someone on the given contact number after spending a couple hours standing in the rain late at night. After eventually sorting the keys and issues we received no apology for the duration of the trip and there seemed to be no concern that we had not managed to get hold of anyone to get into our room.