I travel a ton and use Airbnb all the time. Usually, it's great. This time I needed to book last minute and find a place that had an early check-in at an extra fee and was close by the last place I was staying since work was FULL-ON. However, after I sent a confirmation and note to the host- and they told me they couldn't do an early check-in- they refused to cancel.It caused a huge challenge with a workshop I needed to get to that day extra stressful and made it look bad for our client. Considering how last minute the booking was, and not having an option to refuse the booking after it was clear what was possible, canceling should not have been an big deal. Karen didn't hear the complaint even though I explained it a few times and eventually I ended up eating the cancellation fee and finding a new place.