Frans was very helpful and pleasant. On arrival to Schiphol, he had us take bus 192 to the stop by the flat. We sent him a text once on the bus, and he met as as we arrived at the bus stop. He drove us the short distance to the flat, and since we arrived early, had us sit for a cup of coffee in his place to help us decide what to do for the day. We spent most of our time out and about, but Frans and his wife Loecky were present to help at anytime we were at the flat. It was a wonderful stay but too short - we hope to return soon.