Unfortunately, when we arrived in the flat, our bedroom was not prepared (dirty bedsheet, dirty bath towels, dust everywhere). Thankfully, François answered quickly our call and asked the cleaning company to prepare the bedroom. He told us we could leave our belongings in the bedroom but the cleaning company took away some of our food. And clearly, the cleaning company did not clean properly the bedroom (for example, the tea kettle was very dirty and the floor was still with a lot of dust).