We don't like the experience. Communication for checkin was bad, there was no information or message saying that it could be selfcheckin, there could have been an automatic message informing us of all the details. When we arrived we were not welcomed, I didn't know which doors I could open, I was afraid to enter a random room thinking it was the kitchen. I went to take a shower and didn't know whether or not I could use shampoo and bath soap, as I had personal items probably from the owner of the house, so I felt invasive using it, and I had no other alternative. We used the washing machine because we didn't know it was not included and we received a message saying that it couldn't, this could have been warned before. We were very uncomfortable with the situation. We opened the window to air out and when we closed it it was stuck, we were listening to street noise all night. We wanted to get water, and we got it from the toilet because they didn't show us the kitchen. I hope they have fixed these issues, as the location is excellent