Where do I start? Absolutely terrible experience and by far the worst Airbnb experience I’ve ever had. Firstly, they do not mention on Airbnb that’s it’s managed through a company and not an individual and they request you to sign a paper OUTSIDE of Airbnb to their terms and conditions for your stay. When checking in, the staff who helped us was extremely rude and aggressive in his tone and had an injury where it took us 10-15 minutes to enter the flat from the stairs. Moreover, he did not know anything about the flat and we had to call multiple people to answer my questions. HE ALSO ASKED TO KEEP MY PASSPORT IN A LOCKER. Lastly, they messed up and asssumed our stay was a day shorter and the same guy who checked us in just used his own key and entered our apartment while we were sleeping asking us to leave.. imagine you’re going with your kids and wife. Absolutely terrible and will raise this with airbnb. They did offer a one night voucher and a 2 hr late checkout for our troubles but still not good enough. Lastly, appliances for apartment is crap where the TV isn’t a smart TV and the apartment is pretty empty