They were very kind people that communicated quickly and clearly with us leaving us with no unanswered questions. Due to fortunate scheduling they were kind of enough to check in a lot earlier and out later as well. The tram is practically in front of the door and only takes max. 15 minutes to the central station. Neighborhood itself is very clean and has everything that one might need - grocery stores, restaurants, bars etc. There even is a food court nearby!