Monica was helpful with booking and offered us a better rate for staying for 2 weeks, which we appreciated. She let us check in a couple hours early since we arrived in the morning, which was also very much appreciated. She met us at the apartment and explained how to use all the appliances so that we didn't have any problems or questions later on. The place is spacious and very comfortable and charmingly decorated. Beds are comfortable and the kitchen is well supplied with cooking utensils. Since we are a family of four, we really appreciated having the small fridge, a dishwasher, washer/dryer and all the necessities so that we only had to buy our own food from the grocery nearby. I loved the tall windows overlooking the Amstel, and a short walk to public transportation. We didn't get to enjoy the rooftop terrace as often because of the weather, but it was nice to have. The 2 flights of stairs leading up to the apartment are steep but it is no problem if you hold onto the handrails! We felt very safe in Amsterdam and everyone is courteous and helpful. Riding bikes around the city was one of our favorite things, as was hearing a classical concert at the Concertgebouw. The Museumkart was great for us because we went to so many museums, some of them twice. We will definitely be back to Amsterdam and would love to stay at Monica's apartment again.