A major problem occurred at Schiphol Airport on Wed 24/7/19, which grounded over 120 flights overnight and left my 18 yr old daughter stranded en route from South America to Scotland and not a single hotel room for 50km around Amsterdam. At 11pm at night Aj & Sonja responded super quickly, confirming a room for Eilidh and welcoming her with open arms and snacks in case she was hungry after nearly 30 hours travelling. They literally saved the day for us and I can't thank them enough for going above and beyond.