Ruud was very prompt to respond when we were organizing our check-in to the apartment. For check-in he was there to greet us. He tersely showed us the place and then went on his way, and we never saw him again. The front door opens to a hallway where there is access to the bathroom and guest lodgings which are separate from the rest of the host's living space. There is no elevator to the floor where the apartment is located, so you must be able to walk up 4 flights of steps. We really enjoyed our stay with Ruud in Amsterdam. The location felt private, quiet, and still very accessible to other parts of town. We were able to either walk or take a short bus ride from the apartment to get almost anywhere in the city.