We were greeted warmly even though we arrived early. Andrea and Marc were very helpful with information and suggestions when we asked. The setting was on a picturesque canal and the room was big and on the bottom floor. Andrea and Marc were very accommodating and helpful with our extra luggage. They were easy to contact and checked in with us periodically to see how we were doing. The tram and metro lines were very convenient to us. We also enjoyed walking along the canal.