My experience was nothing but pleasant. Hans and the other employees were extremely kind and helpful, making check-in very smooth and giving me recommendations on things to do. My room was very nice, situated in a pretty central part of Amsterdam and quite quiet, although there did seem to be some construction going on (it didn't bother me). The room and bathroom were very clean and well heated. My only complaint is that the stairs are really quite steep for heavy luggage, but they did mention this ahead of time and it only took me a little longer to climb to the 3rd floor. The breakfast was tasty, although pretty basic from an American standpoint. If you're gluten free or don't like bread you'll find your options are a bit limited. However the whole package was a great bargain and I'd happily stay here again. Thanks you Hans and Co.!