Our stay was great. Wendy was a great communicator, made sure our check in process went smoothly, accommodated our arrival time need and was very helpful when we had a problem with our Uber transportation (there was a surge in price because of heavy traffic and she called a cab for us and helped us get off on time). She also offered assistance getting our luggage up and down the steep 3 flights of stairs. I packed way too much and our bags were heavy. The stairs would be a challenge for some, but we found them very quaint and interesting and enjoyed the authentic vintage Amsterdam experience. The location was safe and centrally located. I would definitely recommend this location and hope to return.