If you really want to know how good a host is you must see how they work through adversity. On our stay, Resalieke had the opportunity to find some solutions to a problem we ran into while staying at her place. I woke up one of the mornings to find myself stepping into a large amount of water on the floor. It had stormed like crazy on this night. The drain outside got backed up with debris covering it causing the water not to be able to drain properly. That led to water coming into our space and soaking our clothes that were on the floor in our luggage. It also caused the power to trip and go out. It was a drag having to squeegee all that water out, but I was not wanting to send Resalieke a message at that time.
We advised her in the morning of the situation. Her and her husband came down immediately. I had already cleaned the place up and I explained what happened. They got the lights back on and even helped us do our laundry. She took our laundry up to her place and cleaned and dried it all for us. Resalieke and her husband were very apologetic and just the fact that I could tell they were genuinely sorry satisfied me enough. They can’t control the weather and I’m sure they didn’t expect that to happen. She compensated us for a night and gave us wine and sweets.
The customer service that Resalieke provided was top notch, which is a rare find these days. I would definitely recommend staying here. The location was excellent and it was a comfortable place to stay. When we decide to come back to Amsterdam I will seek her out knowing how awesome her customer service is.