Charlotte welcomed us and made us feel comfortable and settled in the apartment. Having lived in Amsterdam we knew the neighbourhood and the apartment was as per the pictures and description. Very cosy. Everything we needed was there and very central to groceries, cafes, transport in fact everything you would want. Only issue was the building renovation work going on next door. They started at 7am every week day and that was annoying when we wanted to sleep in. Considering that this renovation started in June and would last 4-5 months (according to the builders) then it would have been good if Charlotte could have mentioned this to us before we booked the apartment.