The location is just perfect! Not so far from the city center (you can easily walk there on foot, not to mention the trams), yet the neighborhood is very quiet, so you can calmly sleep in the nighttime. An incredibly beautiful church is across the street, and a nice big park is just behind it. We didn't meet Kenneth personally, but her instructions are detailed and clear, so we didn't have any problems while checking in and staying. She responds at any question in a second, and she also kindly settled the late checkout for us! Thanks a lot Kenneth!