We booked the room in Fleur's apartment, but at the last moment we learned that a friend of Fleur had corona, so the trip had to be cancelled.
Unfortunately Airbnb's processes are not yet perfectly adapted to such cases and the trip was shown as active.
Fleur has been communicating with Airbnb for days so that we get a full refund and was also very kind to transfer the money for the stay to me.
In the end, everything worked out well and thanks to her efforts I received a full refund.
I was also contacted by Airbnb and the problem was well solved.
Good service and very conscientious hostess! I hope that as soon as it is possible we can visit her :)