Arranging our arrival was easy, and Caspar and Maike were very welcoming. The location was great--right on the water in a nice residential area that is close to the centre via bus, light rail, or walking. We had the ground floor to ourselves and were very comfortable; it was very clean and private. Caspar was happy to help with restaurants and points of interest, and even left out a tray of assorted breakfast items for us in the morning.