Our room was not ready until 2.5 hours after the scheduled check-in. I had to follow up to find out when it would be open.
The instructions were unclear about which door the key unlocked. it's not the one by the address number. Perhaps we could have figured it out if we weren't so tired from the flight.
I was offered a partial refund on the first day charges more than two weeks ago. I have followed up several times and been told their finance dept is very busy and they will get to it and will keep me informed, but I have to ask and then wait a day or two to hear from them.
The apartment itself is nice and well-appointed with a comfortable bed and its in a great location.