Marcel was welcoming from the start. we had complications when leaving our home country, but Marcel was very flexible in being able to accommodate us. We had lots on information on arrival and the room is in a great location only a 25 min easy walk to the center. We had everything we needed for our stay, mainly due to Marcel's assistance the days leading up to our break, but once we were there we didn't need to ask many questions. Having said that, I have no doubt that if we needed help, Marcel would be more than willing to help. All in all, a great stay!