We stayed the first week in December so it was quite cold outside but very warm in the apartment and the heating was easy to control. The bed was comfy, the wifi worked well as did TV. Toiletries, coffee, and tea were all complimentary which was great. Laurence is very welcoming and provided lots of info when we arrived. Location is great for accessing central city by tram or bus in quick time. Lovely local area with good supermarkets, bars, cafes and restaurants all within a 10 minute walk. We were very happy with our stay.