My co-workers and I made reservations last minute on the day of to stay here. Joanna was very accommodating and was a pleasure to work with. Unfortunately, while we were just outside of Amsterdam, our work called us back and we could not make the trip. Joanna was so gracious and refunded a good portion of our money, even though she had to go out of her way to fit us in last minute. She was a pleasure to deal with and quite the professional! I will definitely stay here next time I am in Amsterdam.