I would not recommend staying here on your visit to Amsterdam. I was so excited for this space and the amenities they boast about on the posting but was beyond disappointed during our 3 nights at Sonder. First off, I wasn't aware that Sonder was a bigger company and has several locations in other cities and after realizing that I was really excited about the expected added level of customer service and support we would get for our stay, but unfortunately none of that was delivered.
After I booked through Airbnb, I got countless emails and texts from the Sonder team requesting more information about my stay and all of my personal information (the passport of me and my husband, a creation of an account for their website and phone app). They would badger me all day every day before our stay to download the app and that my reservation wasn't complete and would be lost if I didn't add in more information to the app.
I requested early check-in and late check-out because of our flight schedule and they said they couldn't guarantee anything until the day of my reservation (similar to a hotel so I was expecting the rest of the experience to mimic that). They said that they have "everything you could need either in the room or at the front desk", I asked for hair spray and the attendant looked at me like I was crazy. They also say time and again on their app and in communications that it will be a "contact-less" check-in experience yet when we arrived for check-in there were 3 people behind the counter and throughout our stay there was always someone in the lobby. Also at check-in we saw that there is a bar with an espresso machine and we asked if we could get coffee from it to which the check-in desk attendant said yes we can make that for you. The next morning I asked a different attendant if we could have coffee and he said the machine was broken. Later that same morning two of the staff members were drinking coffee from the machine. Either he was lying or they do their machine maintenance faster than anything else at that hotel.
We requested cleaning service for our room 2 of the 3 nights (by turning the request light on outside of our room before 9am both times) and both times it was not cleaned. When checking out of the hotel on Monday (because they denied our request for a late check-out) my husband worked from the lobby and it smelled like fish the entire time. As if someone had leftover fish and reheated it in the microwave, it was absolutely unbearable to sit there in it. There was also construction going on the building and the front steps were unstable, I feel like with all the communication they requested leading up to the stay that would've been something major to mention as people are carrying heavy luggage up those stairs to the check-in desk. The denied request for the late check-out was also frustrating because there are many many units in this building, at least 30. And they are telling me that there was not a single other couple's room on a Monday morning that they could've switched the new guests into to accommodate for our request?
Lastly, and probably the most frustrating part of it for me was that this was for our anniversary trip and I told the staff that several times before arriving. Although I requested a king bed, we were given a room with two full beds pushed together (so not even the same comforter sheet) and not even one single mention of the celebration that was listed on the reservation and in all the many communications between me and the Sonder team.
This was beyond the most frustrating "customer service" experience I have ever had at a stay. It was touted as hotel level customer experience in a boutique comfort stay and they did not deliver on any of those expectations.
I do not recommend staying here and going through the headache of working with Sonder especially through Airbnb and expecting your reservation to be managed through Airbnb, but if you do just know you've been warned.