Communication with Gerard was easy and quick. When a railway strike disrupted our travel itinerary, Gerard offered help, easing our stress level appreciably.
The accommodation was exactly as shown and was clean and (very) quiet. The elevator was appreciated, as was the a/c on a couple of warm nights. Nothing was a surprise.
Being Amsterdam first-timers, we didn’t really know what to expect from the location. We were delighted to discover we could walk everywhere (e.g., Rijksmuseum), even though we aren’t young. Transit is nearby if needed but we never did.