Richard was very communicative and available to assist with our needs, the room was clean and the bed was comfortable. The location was close to the public transport that could take you to the city centre or airport within 10-20 minutes depending on where you wanted to stop. I should warn those who are not good with stairs or fit that the stairs to this room are quite steep and small, so as a fit couple, even we struggled a bit climbing them, but that didn’t dull our experience. Finally, this could be an Australian standard, but we found the towels were on the small side, like foot mat size, but very minor detail. Overall, a secure, comfortable and convenient stay, and we would high recommend!