We only met our host briefly, but she was incredibly sweet. Beforehand, she gave us directions to the flat that were clear and simple to follow. She had to leave before showing us around, but she left a paper outlining everything we needed to know, as well as recommending restaurants, clubs, and other attractions. The flat is lived in, so there is food in the fridge and personal items around the flat, such as pictures and cards. We were welcome to the food, as long as we replaced it, which was a very sweet gesture.