This was my first bad Airbnb experience. Before booking we had inquired about the bed situation because it stated there are two beds in the listing but pictures show only 1. We asked specifically if the bed could be separated or if the second bed referred to the couch. We were told the bed could be separated. After check in, we went to the unit which clearly had only one bed. In the evening I went to the main building to discuss this, and to get sheets for the second bed as we had told them we would not be sleeping in the same bed, and they had not left any other sheets for a second bed. I was told that I was wrong and that the mattress could be split in two. I have clear pictures of the mattress showing that in no possible way could the mattress be split in two. It was infuriating to be told I was wrong. I even showed the staff member pictures, which they didn’t seem to care about. So I had to sleep on the couch for the duration of the stay. Furthermore, the second morning we wanted to have breakfast only to realize the dishes, cutlery, and most of the cups were dirty in the dishwasher; the staff had not run it. To make things worse, the power was out , and when I called, I was told there was a leak in the owners apartment, so we could not shower (no hot water and no light in bathroom) and we could not run the dishwasher until that evening. I got an automated email asking how I was enjoying their fancy toiletries, which was infuriating given that we had been left NO TOILETRIES at all! I responded to let them know, and never heard back. We got another email asking to write them a good review to which I responded with all the issues. I never got a response. Upon check out I voiced my concerns over all these issues, and didn’t receive an apology or anything at all. I was simply told by the staff member that he knew who the cleaner was.......... as if that is supposed to help the situation in any way.
I feel I was ripped off, and that the staff could not care less, given theirs I of responses and nonchalant behaviour. If you look at my other Airbnb history, I only have positive reviews and great reviews from the hosts. This was my first bad experience with Airbnb and I would NOT recommend this listing / suite.
The only good thing about it was the location. I am disappointed