Our stay at Heleen's was great. Travelling alone with a teenager was a daunting prospect but having a room within a family home alleviated my worries somewhat. Heleen and her family were very welcoming, though sadly our timetable meant we were unable to spend a lot of time with them, Our room was comfortable and clean and Heleen provides towels, teas, coffees and tourist information within. Though the room is within the family home, it is perfectly private and a shower-room/toilet of your own means you don't feel you are intruding in any way. In terms of location, the house is a 10 minute tram journey away and easily found just off the tram line. Being out of the city centre the neighbourhood was fairly quiet but still within walking distance of all of the attractions - this walk means you get to see much more of Amsterdam also. I would not hesitate to recommend Heleen's room - and when returning as a family we will have to hope her other accommodation is available for our use.