It regrets me to not give this place more stars. The location is really amazing as you can walk to so many things or an easy Uber to where you need to go. However, the arrival was what caused the stay to not be 5 stars. Upon arrival (which we were told we could get in at 1pm) we were told that the cleaning person Ana was sick and our check-in was going to be delayed as the house was not ready and the checkin was not going to be until 3:30pm to get into the apartment. As we had our luggage, we needed a place to store. A location was suggested and I had to ask for a refund for this. They did agreed to refund the €32 storage but it should have been offered not me asking for it. We go and eat and then get another text and are told we are not going to be able to get in the place until 7:30 pm. As Amsterdam was our only short stay on this vacation it really hindered what we could do. The owners again offered to credit one night for 60% off but we really felt the first day was ruined. The house was definitely not clean when we arrived. It wasn’t in shambles but it was not clean in the bathroom or toilet areas. We also saw things on the floor. The cleaning lady came to drop the keys off to us which I really felt bad as she was sick and we were told in the hospital. I definitely do not blame her but the owners should have had someone else clean the place. The owners told us they were in the mountains on a trip. They should have had some sort of backup plan with the cleaning person as problems do come up when you are gone. This is what made the stay disappointing.
The credits did come in as promised but we really should have had a full day credit and cleaning fee waived. This could have been an amazing stay but was definitely ruined because of these circumstances. This is the only place I have ever stayed that I haven’t given a 5 star review and it was very unfortunate.