It's rare that a person immediately gives you a good vibe. Frank achieved this via the phone ontercom and after only 3 words. What a friendly man! He welcomed us, showed us everything in the place, recommended a few good places and checked in regularly over the next few days to make sure we're happy with our stay. Coffee, chocolate and waffles provided the icing on the cake. Thanks, Frank! Hopefully next time we'll have some time to hang out ;)