Ella was great about communicating and ensuring that someone was there to meet us upon arrival. The apartment was in a terrific location. Initially I thought that I wanted to stay near the city center, but this location is much better. It is very close to the Market, the museums, the canal tours, the Heineken experience (didn't do it) and an easy tram ride into town. The place is spacious and clean. The only issue that we had was that it could get loud at night. An occasional motorcycle would zoom by or the upstairs neighbors had company. Unfortunately, a few of us were light sleepers and found it challenging to sleep. If you are a heavy sleeper, it shouldn't be an issue.