I messaged via Airbnb app to ask if I can leave my luggage there for 3 days before I fly, he/ she replied “sure” and without any explanation I would assume it’s included in the package. After I purchase and went to check-in with all my heavy luggage, the receptionist handed me a price list on the rental fee of the locker based on hours. I was shocked and think that it’s acceptable, because you should inform me all these menu with pricing when I asked and before I purchase the room.
The receptionist was rude and racist. She has me to wait while I arrive and when she was speaking to another customer.
Then when it’s my turn, she also asked me to wait while I was asking questions, so that she can answer others’ questions.
That’s double standard and unfair.