Patrick greeted me at the door when I arrived and carried my 45 pound luggage up the 17 steps that were more like a ladder to me than normal stairs (although these staircases are common in Holland). I had one issue in the bathroom and it was fixed immediately. Just as they note in the write up, while it is a shared bathroom, in the 7 days I stayed there I only saw Patrick once in the hallway - the facilities were basically left for my own use!!