Quite possibly the worst experience. There was no front door. There is a door into the building but then our unit that was advertised as “two bedroom” was a basement that anyone can gain entrance into. As soon as we walked in we asked for a spare key to enter the building as it was 4 of us we were told that the host would be back in an hour. We were called an hour latter and told it will be 20€ for the extra key. There was no heat for 5 days. We asked every day. We also asked for extra blankets because we were cold. We were told it would be 20€ for extra blankets. We continued to ask for extra heat every day. No one responded. One person left and went to a hotel after the first night. 3 of us slept at a friend’s house our last night there. So no heat, no front door, one room is a closet w a bed in it without a door on it, no one to talk to. The Canadian guy that came to let us in was nice. Let him run this poorly mismanaged company. Pauline is not a real person. At no point did we get a proper human response other then the nice gent that greeted us on our first day and promised to come back in an hour.The phone line says “please wait and someone will assist you” I waited a lot. In Holland it’s roaming for us from the USA. So all in all 1200$ for a very bad experience. If I could’ve gone to a hotel and bought a 2000$ flight back home like my friend who went home did I would’ve. I instead staid and ended up in the emergency room that cost me additional 250€ because of a fever chill. I was consistently cold. This is my first bad review. I’ve never had anything close to this experience. Probably will refrain from using AirBNB in the future because I was told that they couldn’t send an outline of where it says that a “two bedroom apartment” doesn’t require a front door to be called a two bedroom apartment. I was also told that heat is not mandatory in the apartments you rent from AirBNB.