I made this booking for my parents who are both over 60 years old and this review is based on their experience but also on my own experience dealing with Nathalie. Before booking I mentioned they don't speak much English and that they would need some help with transport etc and she said this should be absolutely fine. My parents used Airbnb a few times before and always had good experiences with their hosts.
I message Nathalie 3 days before their arrival to let her know the timing they would arrive and I asked which would be the best way to get to her place from the Central station. She replied 2 days later after I send a second message.
On their arrival she wasn't there to meet and greet and they had to collect the keys with her neighbor. This wasn't a problem and they didn't find difficult to find the place but they felt a bit lost since she wasn't there to greet them.
A part from that the accommodation itself was very nice and clean, as expected. Overall they had a great time in Amsterdam and the location of the flat was also good with easy access to public transport, but they felt if they had a bit more information about the area and the transport their journeys would have been smoother. Nathalie was rarely there and they only briefly met her which didn't allow much space for them to make questions.
Finally, on their last day my mum called her to ask help to book a taxi for the next day. Nathalie picked up the phone and was talking really fast and hanged up the phone. My mum tried to call again, but her phone was off. However, she contacted my parents the next day and eventually helped them with the taxi.
Even though we were a bit disappointed with the hosting, the accommodation itself was very good and I would still recommend it for travelers who are a bit more independent.