Do not book this listing. Our stay was ruined by our experience and it was nothing short of a nightmare. I have never had to leave a bad review or even make a complaint in all my years of using AirB&B but we were forced to write the note below to our host during our stay. Our complaints were not only not addressed but were answered by a very defensive host who counteracted all our complaints and issues with excuses. Here was our message to the host:
“Hi Marcel,
It pains me to have to write you a message like this. However, we are extremely disappointed with the conditions of the AirB&B and how it has affected our stay in Amsterdam. First off when we arrived, we were shocked to find how limited the space was. There is no room for our luggage and we have to keep one of our suitcases on the floor in the middle of the kitchen. The cupboards in the description for storing clothes are in the kitchen hallway as opposed to the bedroom as described, and are half full of other amenities. And the limited space leaves us with no place to store our suitcases. Within the the bedroom there is an empty wall mount as opposed the flatscreen tv described in the listing. The roofdeck terrace was a huge part of why we chose this listing. The roofdeck unfortunately is unkempt and in terrible condition. All the plants and greenery are dead. There is no table as described in the listing. Only an ottoman where guests put their feet. There was remnants of a dead bird behind one of the patio chairs and my boyfriend got a slice on his foot from a bolt just walking out there. We were mislead by the description of the large roof terrace as the name of the listing was “BEAUTIFUL Roof terrace “. The view is a sad unkempt neighborhood with no view of the city. The courtyard that your terrace overlooks is a sight for sore eyes. I don’t think it’s right to advertise this terrace in this way to your guests. On top of all this, the biggest complaint and issue is the temperature of the apartment. Taking into account the warm summer weather, there was no way to alleviate how hot the apartment would get with the sky light and wall of windows. The sun would heat up the whole place with no way to cool it off. There was one fan on the kitchen table that didn’t blow out air at all. We inquired about how to cool the place down and were told there was “air conditioning in the white closet,” which we searched for up and down and couldn’t find. We both laid awake our first night sweating profusely. We then, on the second night, had no choice but to move the mattress onto the roof deck terrace so that we could fall asleep since it cools down at night out there. We have had to take multiple cold showers per day to counteract the heat and were only provided with one towel each for four days. During one of the showers, the shower curtain fell down and hit me in the head, plastic pieces broke off of the rod, and shattered everywhere. Another reason we chose your place was for the bikes. One had a flat tire and the other had minimal air in the tires. We found a bike pump in the foyer but it was not in working condition and we were unable to pump air into the tires thus leading us to have to take a taxi to a bike rental shop.
After all this, I apologize, but we need to request our money back. I have been using AirB&B for years and have always given 5 stars. I have never needed to request a refund but this experience has completely tainted our experience in Amsterdam and I don’t want others to experience what we have because this is an amazing city. “