Ayla and Jake were warm and friendly. They were there to greet us upon arrival. Ayla gave us the tour of the boat and explained all of the features including the wi-fi access code and breakfast vouchers. There was a lovely bottle of red wine and beer in the fridge. There was also a espresso coffee maker. Once settled in, we never heard from them. They gave us our privacy, but we knew if we had questions or needed anything they were accessible. We truly enjoyed ourselves and would definitely come back and stay on their houseboat. The bed was very comfortable and we were able to walk everywhere. It was the perfect place to stay for a perfect weekend.