Of all the places I've stayed at, this one was by far the most no-bullshit of them all. When I arrived I've been given the key and shown where my room was and that was it. This was a welcome refresh from the usual "let me tell you the house rules" approach. Although Gianna was away for most of my stay she immediately responded to all my requests and has been super helpful. The room was more spacious than I expected and there was also a mini fridge in the room which was very handy.