I had a terrible experience at this properly. I will start off by saying that the apartment was broken into, we were robbed, and the police believe that I entered the apartment while the robbers were there so that they were unable to take more valuables than they actually did.
The mess began a few weeks before arrival when I booked the apartment. I immediately received a message stating that it was being managed by a management company, "BnB Manager" and that I should reach out to Julian to organize a check-in. I immediately reached out and didn't hear anything back. A week before check-in I reached out again, and no response. A day or so before arrival I reached out again, and also reached out to the host Tanneke, and to the e-mail from BnB Manager stating that I hadn't heard anything from anyone. Tanneke responded by merely stating to "try again." She seemed completely uninterested in my concern.
No surprise here, upon arrival no one was there to check us in. A cleaner who happened to be cleaning a neighboring unit saw me and reached out to the manager Julian. We quickly figured out that the telephone number I was given was incorrect. They were completely surprised that anyone was checking in at all. To his credit, Julian apologized, allowed us to leave our luggage and asked the cleaning crew to immediately clean the unit, which was filthy from the prior guests. I thought that would be the end of our problems, and we were ready to enjoy Amsterdam.
The next day, after a day of sightseeing, I came home to find the apartment broken into and completely ransacked. Our things were all over the floor, shelves were broken, a knife was on the couch. I immediately called the police, and the management company. The police also called forensics to try to get fingerprints in the apartment. The police stated that they believe that I actually walked in on the robbers, and scared them off before they were able to get more valuable items. They also found that the front door was held open by receipts from our earlier in our trip, suspecting that the robbers had access to the unit and returned while we were out of the apartment. Extremely disconcerting. We left the apartment and moved into a hotel.
After leaving the apartment, I continued to get automated messages from Tanneke (the host) asking how things were in the apartment and reminding us about the check-out procedure. It was a bit heartless since she was well-aware that we were robbed, and left early. I still have yet to receive any type of personalized message from Tanneke apologizing for what happened or checking into our well-being. She obviously is just in this for the money and has no care for her guests.
I would strongly not recommend staying in this apartment, or any unit owned by Tanneke or managed by "BnB Manager." Also just a head's up that they own several units in the same building, so if there's a security issue in one unit, the same security issue likely exists in the remaining units.