I cannot say enough positive things about our experience with Hetty. First of all - the airBnB itself is just lovely, and the location is perfect. The tram is just in front of the airBnB and makes getting to Amsterdam Central quick and easy! Second - Hetty was phenomenal! She was very responsive with communication, and even helped arrange transportation to a very early flight at the airport. If I could give her 6 stars I would! Very highly recommend this airBnB.