From the moment I made the reservation 5 months in advance until checkout, Lotje was responsive and helpful in answering questions regarding transportation. She made sure our checkin and our was smooth, even though she was not there personally. Her place is adorable and clean and she provides instructions on how to use everything (a must have for Americans!). There is a decent size outdoor space in the backyard to enjoy the sun. Location was decent, close to lots of things and a car or bike ride away or long walk from all that you want to see. Just note that it is not right within the canals but just outside of it. But totally doable to get around and to what you wish. Grocery store on the corner has everything. Cozy, cute and welcoming! Would stay again!!!