The staff in every area of the hotel were extremely friendly, helpful, and accommodating - as an example, the chef made me special eggs even though the breakfast was closed. They recommended and made a reservation for me to eat at the best restaurant I've experienced in Amsterdam. And helped me find a pharmacy that stocked a specific non-prescription item I forgot to bring with me on the trip. I let them know about a problem with the room, and they immediately acted on it, and gave me a discount on a future visit as a result. I was very impressed, and really felt at home there.