The location and the hotel itself is beautiful. My biggest dissatisfaction came with the false advertisement and the quality of the amenities (self check in, room key cards, room service, etc).
For starters, the room is SIGNIFICANTLY smaller than what’s advertised. I get that their rooms vary, I read that initially. The problem is it did not have the dedicated work area that they advertised. That was partially the reason why I booked this room. Not only that, but the room was barely big enough for the two beds. No closet, no place to place luggage, the two beds make up 98% of the living space.
Check in was awful. They make you use a third party app that sucks. I stayed for 5 days and everyday I walked in and out, I had to help people get in. My keycard would stop working at least 2 a day.
Luckily there is 24/7 staff who is very helpful and friendly. No room service unless you pay an additional €50 is a bit extreme. Expected more given the price paid.