I have never seen Lisa in person but for anything you need she will always be there. She gives good advice and help.
The accommodation is convenient compared to other b&b and hotels in the centre, it is a bit far, about 20/30 minutes metro from centre, but if want to be a tourist, leaving in the morning to visit the city and coming back in the evening, it is perfect. The toilet is separated from the bedroom and shower but for short stays it is not a problem, plus it is right in front of the bedroom door.
Would definitely recommend!