As many reviews before me have stated, the host will not communicate with you. To take it a step further, the host provides you with 3 different phone numbers for communication, and if you do ever hear from someone, it’s a different person every time. The host did not respond to my messages for about 3 days prior to arriving, and the message I did receive right before check in was to let me know she would not be able to meet us and help us get checked in.
The check in process is confusing and difficult, especially because the keys to our suite were not in the location the host said they would be. Took an hour or two to get that sorted.
When I booked the Cognac Suite, the listing stated the bathroom was located in the suite. Upon arrival I find that the host has now updated to the bathroom being located in the hallway. Definitely not comfortable or quite as private. The bathroom towels the host provides are way too small, they won’t even wrap all the way around your body and the listing says there is a hair dryer available and there was none to be found.
I do have to say, the most negative part of our stay was halfway into the stay when the host texted me to say “I will be allowing a construction worker into the house and may have to go into your room.” I replied by saying I was not comfortable with that as we had all our items in the room (electronics, passports, etc) unattended and would prefer she get whatever work arranged after we check out. She responded that wasn’t an option and that was that. It turned out fine but I felt that was very unprofessional.
The location was absolutely fabulous and was definitely the highlight of the stay. The room and bathroom were sufficiently clean and the bed was decently comfortable.
You are paying a fairly large sum of money for a true 2 star experience. I recommend searching elsewhere.