Carolien was very helpful before my arrival. She also appointed a close friend of hers to assist me with anything as she was traveling during the period of our stay. The apartment has a real Dutch feeling, the view is like a distracting painting, absolutely loved it. The neighborhood has a great vibe, not touristy but very close to Amsterdam central, only 4 stops away, the tram stop is also nearby and easy to travel to other areas of the city. The only thing is that because the stairs to the apartment are very steep and narrow is not easy to bring big/heavy suitcases up as the flat is on the 2nd floor. overall it was a great stay!