Very, very disappointed with this house. I did not expect our stay in this house to end us in a customs interrogation at the airport on our return!
We booked this property as it seemed to be a more 'luxurious' option that the other properties available for our party to stay at whilst in Amsterdam. Unfortunately, this was not the case when we got there.
Our flight was delayed and therefore we didnt arrive until later on in the evening, and we were charged 40 Euros to get the key. The lady we met wouldnt let us have the key until we handed over the cash...
Upon arrival to the house, it was clear that there had been a party in there before us, as there was confetti on the floor in the kitchen and downstairs bedroom, and there were dirty plates and cutlery left. These were stacked up on top of the clean plates and cutlery - so they clearly had just been put there and not even checked by the cleaners.
There was not ONE SINGLE toilet roll in the entire house! I had to walk late at night to a nearby shop and buy toilet roll as there was not one single square in the house. When I contacted the management company, they said the cleaners 'had forgot' and there would be some there the next day. This arrived the next afternoon... not acceptable.
The house itself was in a great location - that was the only real positive thing about it.
Despite the house being dirty, we did not see a cleaner once during our stay. We stayed for 4 days, and the house was not touched by a cleaner once. When we vacated, we were stood outside the property and a random man came from the door next to the property and asked for the key. I had no idea who he was! or whether he should've even had access to the house. I had to call the management company to ask them if it was ok to hand the key over to this random man who had appeared from the door next door...
The worst bit of our stay was arriving back in the UK. Our entire party was taken in by customs for investigation. We were all searched, our bags searched, and interview by border force, who seized our passports and put us into isolation. After some 2 HOURS, the border agents confirmed that there was cocaine on my elderly relatives wash bags, which had been picked up from the upstairs bathroom!! (the room with the double bed). Their wash bags had been on the ledge in the bathroom during our stay. This was extremely distressing for all involved, and more concerningly, shows that the bathrooms (and entire jhouse) had not been cleaned before we stayed!! Absolutely discraceful. I have since contacted both the host & the management company to raise a complaint, and despite reading my messages, neither have had the courtesy to reply! I will continue to pursue this as this is not acceptable, especailly as we paid so much for a cleaning fee!
I would not waste your money staying here. It is a very expensive property to stay in and isnt worth the money. It is dirty, and not secure. The owners and management company do not take any responsibility when there is an issue, and you are better of saving your pennies and staying elsewhere!