The room was lovely and as pictured. As other reviewers noted, the apartment is on the 4th floor with 4 flights of VERY steep stairs. This was not a problem for us, but for more elderly or people with difficulty climbing stairs, this apartment is not for you.

Upon check-in we noticed that the hot water was not working. We reached out to the management company who sent someone over to look at the hot water heater. The person that came over clearly had no experience with hot water heaters and was not able to fix the problem. About 5+ hours later, a different person came out who was able to fix the problem. Although the problem was fixed, the customer service provided to fix this problem was poor (lack of response, no sense of urgency etc.).

Lastly, the windows in the apartment had a note that said do not open. The first night we stayed in the apartment it was over 80 degrees F and no AC. I reached out to the management company the next day and asked if we could open the windows and was informed to be careful, but yes the windows could be opened. Given my stay was during the summer, the windows should be fixed to allow them to be opened safely.