I will say the apartment was clean and as advertised however I would like to warn of the horrendous customer service from this company. Upon arrival we had to check in whilst waiting in the rain receive our allocated room and access code, which took around an hour as the office had shut due to a staff member leaving unwell. This wasn’t communicated to us until we were already at the premises and we had to call multiple times and hope that there was a way to sort this. Once finally in the apartment we dealt with 2 days of no hot water - including the shower. After many phone calls we were told that this has been an issue for some days (never communicated) and were promised it would be resolved on multiple occasions, which it never was. After spending half of our trip without hot water we were assigned a new apartment 20 minutes away and were told a taxi would come for us and our luggage which unfortunately never came. We were promised ‘a home from home’ when booking with YAYS however endured a very stressful getaway with no offer of compensation. Overall, I would like to warn others of the awful customer service before entrusting YAYS to look after you whilst abroad.