our room is at 2nd floor with no elevator, a bit painful with many big luggages. the people on the 3rd floor a bit noisy though we can hear their foot step all night long at one night, but the rest of our stay it was peaceful. the room is so spacious, warm during winter, good kitchen amenities though the bowl is a bit smaller for a soup, good toilet amenities too. george is really responsive too, overall it is a great place to stay. we would love to come back again