Check in is too late (4pm). No effort was made to give us the room earlier neither. Customer service very good on the 25th from a lady who was at the reception. Not very good instead from the two guys during the other days. Air conditioning in the room too much noisy (not easy too sleep). TV is not working. Location amazing and room feels quite nice and comfortable even if it is very small. We had a room on the first floor which was ok but I could not stay on the under ground floor (windows with bars, you may feel choking).