Debbie was friendly, she communicated very well and even messaged to advise of fireworks after the football match and not to be alarmed! There was a happy birthday banner and prosecco in the room on arrival as I had nentioned it was my partners birthday. The room was cosy, clean and perfect for what we wanted, just like in the pictures. The stairs are steep as advised, but we found them easy enough to manage. Can't recommend highly enough and we will definately stay again the next time we head to Amsterdam.