Very friendly and helpful! We only stayed for a night, but we really liked the place. Things that weren't obvious in the ad but we liked:
1. A lot of fliers with local tips and apparently they offer walking tours from the hostel (we didn't get to join but I thought it was great).
2. There's a plug and light switch at the head of each bunk bed along with a net pocket for your fliers/documents.
3. Overall very friendly staff and very helpful. They also had great amenities for longer stays we didn't get to try.
4. We got a quad suite and it was very safe, card keys to the doors and we weren't disturbed all. And very clean/spacious toilet and shower.
5. It's very close to downtown (i think maybe 3 or 4 stops by tram? No more than 10 mins) as well as walking distance to the cafe/live music district (pijp i think it was called?). If we ever go back for a longer stay we're staying there again. 10/10