What can i say? Raffaele was helpful even before we landed in Amsterdam. My friends and i realized our flight arrived around 7am, with a check-in of, i think 2-3pm. I contacted Raffaele and expressed my concerns and instantly, there was a solution. He allowed us to drop off our luggage after 9:30am (as there were guests checking out at that time). What a huge relief it was for us. Shuhan was there to greet us and he was amazing. Our shower had been clogged and we contacted Shuhan and he was willing to come within an hour or so but we did not want him to stress and told him he could come the next morning, as we did not want to inconvenience him. Sure enough, he came right on time, unclogged our shower. Raffaele had contacted me to see how we were doing and ensuring we were ok due to the weather alert (as a result of all the snow). He was kind enough to provide me all the metro details as some trains, trams, buses were not working.
The apartment was perfect. Street level. Hardly any noise. It was very cozy. The trams were only a couple of blocks away.
When i come back to Amsterdam, i am definitely booking Raffaele's apartment.
Thank you so much for everything. Both you and Shuhan. You are both incredible.