Location is perfect. good space for 2 - 4 people in my option. Charlotte was a great communicator throughout. I had no issues. As a few reviews mention, the stairs are quite steep, but I found that to be the case all over town. That's just how it is! Also, the church bells do ring every 15 minutes 24 hours a day. It took me one night to get used to it. Both of those notes weren't issues for me, but could understand if others have issues there. we loved this place, hopefully you will too!