we stayed one week in one of Yays noord apartment and have several remarks:
pros:
- the location in Noord is great, easy access to metro and buses + night buses and ferry from Friday to Sunday.
- the apartment is modern with everything needed in the kitchen (dishwasher, washing machine, pans etc)
- neighborhood is young and chill
cons:
- we booked the apartment based on the pictures on airbnb which are not contractual. unfortunately for us we were at level 0/ground floor. Our huge windows were facing the street or a parking lot and the bathroom was an adapted one but without any storage... I think even adapted bathroom need storage the same way as others
- Our windows were not properly closing, which is unfortunate when you live on ground floor. We've sent some text to Yays team but had to wait at least 24h to hear back from them. We managed to find a way to keep them closed ourselves.
- When we arrived they warned us that they had a heating problem but that is was solved.. unfortunately it was not and the apartment was around 30°C the next day, we again contacted them and had to wait 24hr for a reply even though it was almost impossible to sleep with this temperature inside and most windows are not opening. We ended up finding an odd setting to cool down the apartment ourselves.
- The keys are digital and on your phone through a link, this is a great ideas and we appreciated it however the whole system stopped working one day and we were locked outside. Thankfully we had two numbers to call and they assured us a tech guy would come. He never came and the system worked again few hours later but in the meantime we went all the way to their HQ to get some real keys and they didn't seem to worry about the whole situation...
as a conclusion, given the price paid for a week for 3 (1.6K€ including taxes) we would have expected a better service from a private hotel company. I had way better experiences with locals renting their home. It might have been some kind of bad luck but overall price to quality ratio was bad for us.