Lovely loft apartment in a great location close to Leidsplein and the museum district, but on a quieter side street with nice galleries and cafes. Hayley was away and left us in the capable hands of a local agent. I had a bizarre accident with the key which broke off in the lock when leaving the apartment one night, it was all sorted with minimum fuss within 20 minutes thanks to the emergency contact who had a spare key. Hayley was friendly and responsive in her communication.