Odd experience in Amsterdam. I had the most unusual experience with my host - Ad.
I attended a conference with a colleague, and our wives.
First about the home: It is very nice, clean, in a great location. Ad was very prompt in responding until my final day.
A colleague of Ad's let us in, gave us wifi and general instructions, which included that there was no smoking in the home except on the balcony. No problem, we don't smoke however the home did smell like cigarettes.
There was no additional instruction sheet or information book as found in many AirBnB's. The first night the heating and hot water stopped working. I called Ad, he answered immediately and was able to direct me to a closet where the heating controls were, and by pressing a reset button, the systems turned back on. Ad was apologetic, I was not upset, he helped me through the problem and I thanked him. Later that night it happened again, I reset it again and everything was fine. I informed Ad that it happened again but that everything was working, so not to worry. I again was not upset, it was a minor issue.
Ad then emailed me that he refunded me 250 euro for my troubles. For me, this was not a lot of trouble, but I thanked him, the refund was appreciated.
The unit has one bedroom and a second side room with a fold out bed (Murphy Bed). This bed was down when we arrived and with it down you cannot walk through the room to access the back of the room and the door to the balcony, unless you walk on the bed to do so. My colleague slept in that bedroom. During the day while at the conference, his wife raised the bed into the wall so that she could access the room. We were NEVER told to leave the bed down - EVER. Nor were there any instructions stating to leave the bed down. My colleague left a day before us. I emailed Ad asking for his check out instructions and we left. As usual we cleaned up, turned off the lights, left the heat set on 20 as it was when we arrived and left. The next day I received an email from Ad as follows: "I was unhappily amused coming home. My freshly painted wall was damaged because of moving the bed. Why did you do that? Also, leaving the lights on and the window open and the heating on is not what i expected. I regret giving you a refund for resetting the heating system." First, if i left a light on it was one. 2nd, the unit was given to us with a kitchen window open. 3rd I returned the heating to 20 as given, there were no instructions to turn it off. 4: I asked Ad to send me pictures of the damage, I would like to see it.
That was it.
I never heard him again. He did not respond to me. Which is very unfortunate, otherwise we enjoyed our stay with Ad.