Alex was at the premises when we got there and explained everything fully to us. He was available 24 hours as he lives upstairs.
The room is in a good location about a 10 minute walk from dam square in one direction and museumplein in the other. There is a lovely coffee shop downstairs that is perfect for grabbing some quick breakfast.
The room itself was a great little retreat with an extremely comfy bed and a private bathroom. The room is on a busy road but with the windows shut the noise was minimal
The room was located on the third floor with no lifts and a very thin staircase, my partner unfortunately broke her leg so had to shuffle up and down the staircase....this obviously isn't the rooms fault but just thought it was worth warning people that it's doable with a slight disability but probably wouldn't work for someone who has real difficulty getting up stairs.
All in all I'd Definitely stop in the room again as it had way more character than an ibis/premier inn etc and was close to anywhere you would want to visit in the dam