Willem and Jelena weren't around when we visited, but the check in was a breeze with quick replies and a super helpful neighbor who even went out of his way to help us with dinner when we checked in late on the first day. The place is great, even though the stairs are a little on the steep side, which might be a watch out if you're traveling with elderly people. Great variety of books if the weather is not playing along and you just want to stay in. Definitely recommend the place!