Ingo was so helpful with lots of communication prior to arrival, including detailed instructions about who to get to the nearest tram stop. We were tired after a busy week and it was great knowing all this, it couldn't have been easier, especially as we were met at the tram stop! The apartment is fabulous with amazing views of the canal and lots of space. Ingo had bought in some drinks for us already (including non-alcoholic wine for me during my pregnancy which was very kind) and his lists of recommendations of things to do/places to eat etc was really helpful. Overall we had a wonderful trip and hope to come back again!