DON'T STAY HERE! I never rant about a place but this time I have to. Absolutely the worst place for a family. Might be OK for a bachelors party but not for a family. Let me go through all of the issues:
-Told to call when we landed. Did that, got voicemail of the manager but we were on the way. Waited outside with a family of 5 for 20 min. When the AirBNB manager arrived he decided to take another family to their apartment in the same complex, even though we had been waiting their the longest. While hes checking in the other family we are forced to sit outside for another 15 minutes. This wasn't mid day, this was at night after a long day of travel and he didn't seem to care.
-Finally walk inside and there are steps that are crazy steep. Have 5 bags at about 50lbs...no problem just lug the monsters up the stairs. Don't worry, I threw my back out carrying the bags and ruined the remainder of my trip. Unless you have small luggage don't stay here.
-Get into the apartment and it is dirty. Everything is dirty. Counters not wiped down (still stains from the last people, bathroom has thick black crusty dirt around edges, white walls were far from white...dirt marks all over like nobody cares for the place plus damage on the walls, could see footprints on the hardwood floors from the last people, FILTHY dishes and cups...unusable without having to clean first, refrigerator was stained and had hairs in it, Freezer filled with freezer burn, lastly the "helpful items" like oil salt and pepper were open and oil had no cover with dust inside.
-AirBnB manager pulls out ratty paperwork like its been sitting in his bag for years. Markings from other guests on them. This is when I should have walked away knowing that with everything up to this point pointing to a scam.
-Walked downstairs to find food. Apartment below has dance club music thumping and strong smell of marijuana in the halls. We call both AirBnB and AirBnB manager.
-Called the AirBnB manager to let him know we couldn't stay there and he said to just leave and he would help me get my money back. He asked me to send pictures, so I did. He apparently took the pictures, found out what we were complaining about, and after we left cleaned up and took his own pictures to say how clean it was. Complete and utter scam!
-Called AirBnB support to complain about the situation. The support person was very unhelpful. Told us to pack up and leave and that someone would call me back within the hour. I waited 2 hrs, no call. Used the app to ask for a call back, no call. Next day I wrote again for a callback, no call. It took support until the last day of my trip to contact me. At this point my family and I were in a hotel since the night of our arrival because we refused to sleep at this frat house.
-AirBnB takes side with their host (whom I have never spoken to, just the AirBnB manager so I don't know how AirBnB can take the word of someone who wasn't involved) and tell me they will refund me 1/2 of the cleaning fee...so on a $3500 refund they are going to give me $50 back.....WHAT? If you are giving me a cleaning fee back you are admitting there was an issue, yet you won't work with the guest to make things right? If I hadn't had other good experiences with AirBnB I would never use it again.