Ad was right there to greet us. There were no steep stairs. There was a landing and it was very easy to enter and go to the apartment. It was exactly as shown in picture. Very comfortable and immaculate. They provided anything you would need for your comfort. They were very kind and answered any questions that we had. They were very helpful to us. There were maps and information on all the sites you might like to visit. This apartment was close to public transportation to take you anywhere in Amsterdam. The area had plenty of places to eat. We would recommend this apartment to anyone going to Amsterdam.