Ellen was there to open to her apartment and give us the keys. We were a bit late on the arrival time I initially provided, and she was still very welcoming and nice. She left a sheet of notes with public transportation information and restaurants which was helpful. It is only a few minutes walking distance from the tram station which was very convenient. The apartment was very clean and cute. The beds were comfortable. I had no problem contacting Ellen if I needed anything, she responded in a timely manner. Only a short tram ride outside of city center. I would definitely recommend this apartment, I wish I had more than 2 nights stay here! Thanks Ellen!