My very first dispecable experience here. Vivian was very unresponsive on the Airbnb chat. She answered my first message almost a day later and after I tried to call her once. She didn't give me any indication on the procedure forthe check-in. Although she said on her annouce that "we can always call" I always fell on voicemail immediately. I left voicemails and stayed polite. She never checked me in at the agreed hour and when I asked for full reimbursement 4h after she missed the check-in hour with no news what so ever, she refused and started to send me agressive, rude and insulting messages. Because I didn't involved Airbnb earlier on in the conflict they wouldn't reimburse me and since I never faced such a conflicting host I poorly manage the situation and never got my money back. I was told I could still go check in at her place while she was unreasonable and agressive to me and made me very uncomfortable. So the result is I paid Vivian 374 euros for five days during which I slept on my cousin's floor and in my van. I am very sensitive to this kind of unfairness and agressivity so if you are too I suggest you pick another place. The bed might be comfy and the breakfast might be good but since I never got to that part I cannot judge on that. So here are my advices. If you take a reservation here know that she might not respond to her phone and very late to messages, involve Airbnb immediately even for the smallest problems and in that case be prepared to face unreasonable conflict and dishonesty. Else the district of Amsterdam she lives in is nice.