Check in process was very easy, great communication. We really enjoyed being on the water (especially, the large swans outside our window!) Bed and linens were comfortable and it was stocked with everything you need. Our only complaint, there is only a tub and it’s pretty shallow that made it pretty difficult for my 6’5 boyfriend. It’s also very tall, there’s stairs to get in, just an odd concept. We came in the winter, so it was pretty cold, up there was a heater and kept us nice and warm!