Daan was always quick to respond positively. He allowed us to drop bags a little before normal check-in, allowing us more visit time and eliminating the need to drop and pickup at Central Station. The previous guest had apparently tried to warm a stroopwaffle in the toaster so when we tried to use it the leaked sugar smoked badly. Daan replaced it with a new one before lunch that day. We had a medical emergency and he helped with printing the physical forms we needed from files I was able to send him. I truly appreciate his sincere concern for the outcome of the emergency.