Gordon was welcoming....since we have been to Amsterdam numerous times, we did not need to ask for advice on getting around, etc. That being said, the room was small and very sparse with no decoration...no shelves to put things on, just a small table. The bed was mediocre. Breakfast was a coffee pot and kettle and a few pre-packaged store pastries and some drink in the frig. The toilet and shower, shared, are in the hall.