My girlfriend and I stayed at Karlijn’s Amsterdam apartment from the 12/27/2017 to 1/1/2017. It was that time of the month for my girlfriend and unfortunately the bed sheets got stained. Karlijn ended up charging us for the sheets without even attempting to wash it first. As a guest, it just doesn't feel right that we are responsible for stained sheets because: 1) Hotels would never have such a requirement. 2) There was no explicit mention on the listing that guests are responsible for stained sheets. 3a) There was a cleaning fee, I assume that fee is used for cleaning such as laundering the sheets. 3b) If the cleaning fee does not include laundering the sheets then what does it actually cover. 3c) We view ourselves as clean people: Even though there was a cleaning fee, we did wash the dishes and make the bed. 4) I did some research on how other AirBnB hosts handle this situation and it does look like the general consensus is to treat it as a cost of doing business: Jennifer (Windham, CT) https://tinyurl.com/y9mk5jaz, Linda (La Quinta, CA) https://tinyurl.com/y7uyb39a, David (Como, CO) https://tinyurl.com/ya9na739 5) From Karlijn's messages to the resolution request, I don’t think she even tried to clean the sheets (EVEN THOUGH THERE WAS A CLEANING FEE): Karlijn’s message to me on AirBnB: "Hey David, Just got home. The house looks clean. Only the sheet and matrass cover are really dirty. I will try to wash them first, but if they dont get cleaned I would like to ask you to pay for new ones. They were from IKEA so not too expensive.” Jan 1, 9:25 AM Funds Request for Replacement Sheets: Jan 1, 12:27 PM From the time she got back to the her apartment to take a look around to the time she took pictures and requested replacement sheets were 3 hours apart. I don’t believe she even tried to clean the sheets. 6) Karlijn said: "I have a washing machine in my apartment that they could have used, David and his girlfriend however decided to put in a corner for me the resolve the incident.“ Jan 2, 11:21 AM Again, as a guest, I assumed the cleaning fee includes laundering the sheets. Again, there was no explicit mention that we needed to clean the apartment after our stay. 7) After I declined her request for funds, she is now mentioning other small things like we did not take out the trash: "In addition, even though I have a bin next to my toilet, they stuffed a small bin in the bathroom with dirty pads to the extend that the lit did not even fit. I understand that they do not have to clean the garbage, but I am also a bit surprised they do not seem even slightly embarrased by the whole incident. I personally would have thrown it away in the garbage outside my house and contacted the host to ask what to do.” Jan 2, 11:21 AM For goodness sake, we...