Once she got our payment, she said, "go up two stairs", not two flights of stairs. We went up two flights of dark, rickety stairs. The handrail was unsteady too. The motion detector light kept going out before we were halfway up the stairs. We were unable to open the door to the apartment (completely without any identification) that was supposedly hers. We tried other apartment doors, but to no avail.
This is more than disappointing. It ruined our trip.
If she had said that access to the apartment was up two or three flights of dark, badly lit, wobbly stairs, we would have booked another place. Instead of pictures of beaches and cafes, which I'm sure were meant to make a renter think they were in a fun neighborhood, a picture of the apartment access (once the deposit was received) would really go a long way to an honest presentation of the apartment.