Housekeeping took our travel cutlery (which looks nothing like their hotel cutlery). It took over a WEEK of constant reminders to their staff that hey, you still have our things. We finally got to a manager, who ignored our requests to call us. He said "tough luck" and offered to send them invoices and they will "figure it out" as far as replacements go.
So in the end we are out of our things, we had to spend considerable time and effort to get them to do anything and we are still not made full...