Our arrival at the hotel was really horrible. I could probably write an essay about how bad it was. Suffice to say, we had a confirmed booking that was paid in full. We arrived very late at 1:30am. I had informed them weeks before that we’d be coming in on a night train and was assured that was no problem.
However, when we arrived there was no room for us. The night receptionist clearly felt horrible and was doing his best to help, but he seemed to have very little training or back up from any kind of night management to deal with the situation.
After a lot of back and forth, which included an offer that we could sleep in the lobby, he found a room was unclaimed by an even later check-in.
When we got to that room it was not clean. Now at 3am I was given clean sheets (to change the beds myself) and clean towels- which didn’t really matter because the bathroom was dirty from the previous guests.
Better than sleeping in the lobby I suppose.
The hotel offered a free night and free breakfast for the duration of our stay. That was nice but just know if you book here confirm and reconfirm especially if you arrive late and staff has gone home.