Petra was very nice when she greeted us and gave us a lot of helpful information about the area. She left some treats to welcome us and provided coffee and milk. This was a nice touch. The place is small, but clean. We were surprised that the toilet is essentially in the shower room. There is a microwave, but not a stove/oven. Petra's website explains that the stairs are very steep and not suitable for carrying up large luggage. The website also said it was a penthouse apartment, so we should have realized that there would be more that one flight of stairs - there were 3.