Our host arranged for someone to meet us, and they were prompt and extremely helpful with introduction to the home, transportation options, local restaurant recommendation, etc. A travel guide and travel information to help us around the city was provided for us in the unit. It was just as pictured and was quite lovely and in a quaint neighborhood with a market on the ground floor. It has easy access to a bus to the central station less than a block away and the tram is just a short walk. It is also easily walkable to/from the pier if you are coming to Amsterdam from a cruise (15 min). We had a great stay.