Frouke was very responsive and helpful in our planning. I asked a great deal of questions and she was always quick to get back to me. Arriving was easy and everything was well organized. The house was a great size for our group of four adults and two small children. The neighborhood was awesome for kids with loads of playgrounds and a lovey park just a block away. There were also great coffee shops, restaurants (a particularly kid friendly pancake place just a couple of blocks away on the canal.) It felt safe and while Amsterdam can be quite the place for parties, our neighborhood was quiet. From the house there is easy access to the city center on the tram and on bikes - there is a bike rental place right across the street with good rental prices. The home was clean, there were treats on the table when we arrived, and the neighbors were friendly. We felt very at home and comfortable here.