Ellen was super helpful and so fantastic! Our key snapped off in the lock on the first day and by the time we came back from our sightseeing the lock was replaced and a new key was available! The space was cozy and great -- definitely perfect for two people. The location was ideal to take trams into the craziness of all the great sightseeing, and also had great restaurants and bars within walking distance. Would definitely stay there again. Definitely recommended for a true Amsterdam experience!!