We loved staying on the houseboat! Everything about the entire experience was perfect. Vicki got in touch with us as soon as our booking was confirmed. I ended up having to change my flight at the last minute, which had me arriving in Amsterdam much earlier, and Vicki accommodated me right away. She was incredibly flexible and communicative and met me at the boat around 10 AM. Everything was arranged beautifully for our arrival; the room was clean and the space was well-organized. Vicki showed me where everything was from tea/coffee to the wifi password. The room came fully equipped with everything from a heater to a hair dryer. My friend and I loved it and plan to be back one day. The houseboat is even nicer in person and better than the pictures. Best of all, the swans swim right up to the window!!! 10/10 we recommend staying here.