This was our first time experiencing air bnb and I was very nervous. Frank responded so quickly and put my mind at ease. The lines of communication were open and easy. I am so glad that we decided to stay at Frank's place. It is exactly as he has described. It's such a great neighbourhood we had a real sense of the real Amsterdam lifestyle as apposed to just being tourists in a hotel that looks the same no matter what part of the world you are in. I guess the only downside was the fact that we only got to meet Frank when we were leaving.