We are frequent users of airbnb and have never had a bad experience, this was horrible.
There were three things which led us to leave this property immediately upon arrival and find a local hotel. We let the host know.
1. The address was not the same as listed and not even close to the listed address. The host also told us to lie if we met any neighbors: “If you run into neighbors just say you're friends visiting yulya.”
2. This was billed as a 2 bedroom, but the “second bedroom” is a bed in the living room that does not have a door.
3. The final straw, was that we told the host we needed a crib for our 22 month old daughter, but instead found a bassinet for a newborn. She could not even lay down with her legs straight. We told the host and she said, “We don’t have a bigger one sorry. If she’s 2 years she can already sleep on the sleeping sofa right?” This is unacceptable.
We felt unsafe and we had no where for our daughter to sleep. We left immediately.
She refused to refund us more than 25%
Airbnb was just as dysfunctional. It took two escalation and lots of time and back and forth until we got a refund.
Beware.