Very poor staff & customer service, in particular desk staff. Bar staff were lovely, main desk staff were slow, dismissive and gave inaccurate information.
In particular they told us they have washing materials available to purchase and then when it came to get them they said they were out and we'd have to walk 30mins to get them from supermarket. Instead of taking responsibility for telling us bad info, they just left us an empty apology. They have a laundry service available to purchase, and instead of giving us two laundry capsules as an apology for their mistake they were rude & dismissive.
All this hassle, could have been very easily solved and then turned into a massive positive in our review, instead we have to give you horrible rating.
Room we got was also previously used. With missing items and used towel lying on the bed.