Absolutely terrible communication, would have to chase multiple times to get a response. Due to Netherlands curfew and flights being cancelled, I requested to move this stay until next December which was a capability through the app, however the host repeatedly rejected it. I tried to reason with the host to say i was happy to pay a premium for moving this instead of just losing £350 - they would not even engage in any communication so i had no way of assessing my options. Losing £350 as a student is a blow just before christmas and i think people who are wilfully profiting from the pandemic should be held accountable. They would not even refund the cleaning fee, considering I could not stay there i think is completely taking advantage of people.Would recommend avoiding this.