Alex’s apartment was in a great location and is highly walkable, however our stay was not ideal. In a role where customer service and cultural competency matter a great deal, my wife and I found Alex to be demanding (he changed our check-in time without discussion or appreciation) and rude (I understand the Dutch can be direct in their communication, however the first thing Alex did was insult and offend us). As someone who deeply values the human interaction element of Airbnb, and with so many options in Amsterdam, I would not stay here again.