The check in was terrible. There was people in our flat when we got there and not once did we get an apology. The host didn’t care and nothing was done to re clean the flat. We had to wait ages until we got our flat and this meant we missed the meal we had booked for my friends birthday. I am amazed no one checked in with us to see if we were okay or offer a resolution. You’ve lost some decent customers through lack of genuine care.