We booked a week in advance to stay at Alex’s apartment for 4 nights. We had no communication whatsoever from the host, and there was no reply to phone calls or messages when we were stood outside the apartment waiting to check in.
AirBnB helpfully organised a refund of the full amount and we had to book a hotel at the last minute which cost us several hundred euros more. This experience ruined our first day in Amsterdam and wiped out several hours of the day.
The host still hasn’t contacted us to apologise. On this basis I wouldn’t recommend using Alex to anyone.