No human contact a all. From the moment you are accepted you will receive numerous automated emails asking you to sign this, accept that, download the app for the lock etc. If you are looking for a human experience this might be the wrong place to stay.
Apart from that the room is charming and clean. On a less positive note it is a bit noisy a night with people walking in the corridor and strange gurgling noises from the bathroom. The location is great and you are in the heart of Amsterdam in five minute walk. In the end, I would say that it was a acceptable hotel experience minus the included breakfast...