Even though we didn't get to meet Stephania, she was very helpful throughout our booking & stay, providing information for transportation, city sights and good eats nearby. The only problem we had was that Stephania wanted to
hold us responsible for water damage from a window water leakage problem she forgot to inform us about. We did work out the situation in the end but it came out of nowhere after we left and was an unexpected end to an otherwise wonderful stay.