We booked a superior double room and we’re offered a basement level tiny room with the bed jammed in the width of the room. No space to walk around the bed so you would have to climb over the other person in the night. We declined and asked to be given the room we had booked. Going back over other reviews, this has happened twice before. We did get a superior double which was adequate but air ventilation in the bathroom did not work hence permanently damp towels. We reported to reception, we’re given fresh towels and said it would be fixed. It wasn’t. On the plus side, the location is brilliant and reception staff very friendly.