6 (adults) stayed in this accommodation from 11-14 October. The house is really well situated for a short walk into the centre ,shopping, museum district and Anne Frank House. It was clean and complementary toiletries were provided.Having read the reviews before booking, we were warned about the 3 flights of very steep stairs (they are steep but you get used to them!)
What we DIDN'T expect however having read the description of a "well equipped flat" was 1 wine glass for 6 of us, no sofa bed( 1 sofa bed was advertised but instead the flat has an L-shaped sofa which isn't suitable for sleeping), broken lights with no bulbs provided and 1 toilet roll provided for 6 guests(would expect this in a inexpensive B&B but not in accommodation which is over £210 per night). Be aware that the single beds are also very narrow - more suited to kids than adults!
Having made several attempts to contact the owner unsuccessfully, Thomas, the helpful host instead arrived( though the next day)and provided us with additional loo roll and wine glasses but couldn't fix the lights so the flat was darker than expected at night!
However the biggest and most worrying feature was the fire exit onto the balcony and onto the roof were both padlocked , contravening fire safety regulations (our only escape routes if a fire broke out downstairs)and we were told by Thomas that the owner would not open them" due to noise" and offered a bottle of wine to compensate. The point we think had been utterly missed.
It was also an unseasonably hot weekend in Amsterdam and being able to open the door would have provided much needed ventilation. More to the point it was not safe to have these locked but the owner disagreed. When we called Air bnb communications team they agreed this was unacceptable but appear to have done nothing.
All in all this is very disappointing- it's an expensive stay though the flat itself was clean and very well located(it should be noted that both Thomas and Melody ,the cleaner, were both helpful) The owner Lin should really stay in the flat for a few days and take a detailed inventory and look/listen to the guest issues , in particular the fire safety escape routes before renting out again to future airbnb customers. I don't think this is an unreasonable ask.