*AVOID AT ALL COSTS* coming from someone who's never rated a place below 4/5 stars, this was quite simply the worst and most inexcusable experience I've ever had on AirBnb across some 50 or so visits - perhaps even that I've ever heard of.
Long story short, the owner - who I learned is *not* Federico, the tenant who shares the apt w/ AirBnb hosts and is lovely but can't help much (very deceiving) - refused to give me the code to the lockbox with the keys, and straight up left me on the street for the night simply cause I came a bit late (9pm, nothing crazy)... I had been traveling all day and missed his texts asking me for a check-in time (lots of "???" being used, super weird vibes). Anyway, got there, sent a text asking for the combo, was told too late, that he wouldn't send the combo and also that there was no one to let me in.
Waited for over an hour and a half, knocking, ringing bell and no one ever came, ended up having to stay up all night with my luggage with nowhere to stay as all hotels were booked that night. Even had the audacity to say "I hope you have somewhere else to stay 🙂", which I absolutely did not lol (first time in a foreign city... don't know how I was expected to find something), and when I had paid $200/night for his place.
Insane/outrageous behavior - and then proceeded to mostly ignore my desperate pleas to let me in the next day until I finally was given a set of keys by owner's girlfriend at 4pm (it was a 2-night stay and while I would have loved to find a booking elsewhere I had paid this non-refundable fee, all hotels were still booked as this was middle of Amsterdam Dance Event and peak season, and was by this point so tired and miserable I just wanted nothing more than to sleep somewhere, anywhere, even if I felt really uncomfortable with staying at this place).
When I did finally get let in, the girlfriend in question was totally unprofessional and unsympathetic, forgot to give me towels, place was an absolute mess, wi-fi didn't work - it was seriously so bad that it was just laughable. If I could give it zero stars I would. Craziest thing is after all that they refused to reimburse (I was only asking for the 1st night back) - shows how little they care about their guests. STAY AWAY IF YOU CAN! I hope no one else ever has to deal with a situation like that cause as a guy it was one thing but that it was absolutely one of the most unsafe things you could possibly do to someone to leave them on the street like that (and in a neighborhood that is cool but not exactly a gated community - but of grit to it for sure) - all I can do is laugh it off at this point cause I still can't believe it haha