As there was an issue with our keycard we couldn't get inside the hotel at night so me and my girlfriend were forced to stay outside and wait.. The thing is that nobody opened up and all the emergency contacts didn't pick up the phone so we had to switch hotels at 2:30am so thst we didn't had to sleep outside.
Things like that are very unfortunate but can happen.. Most important thing is that the staff was very sorry about the issue and they covered all of our expenses(uber and hotel room) and offered us a lunch aswell.
I'd like to come back another time to spend the night because the staff is very friendly and maybe this time I'll be able to sleep in those special rooms