The room was great, and in a perfect location. The service was less than great. The first thing Hans said to me was an accusation: "You did not read my email." (Actually, I had; his email said to use the code but I just decided to ring the doorbell in case someone was around, and indeed someone was.) He meant it in a friendly way, I guess, but I wasn't ready for it. Then, on the last day, I forgot to check out in time (definitely my bad!) and they knocked on the door when it was time for me to leave and I said "I need half an hour." They said "that's not possible." Unfortunately, the reality was that I needed half an hour, so I repeated myself. "Hurry up," they said. Very strong language. Then 27 minutes (not 30) later I got a phone call saying "You said you would be out in half an hour, yet..." and I finished his sentence "and that was 27 minutes ago and I'm on my way out the door!" Hans chewed me out for quite a while for that, while I tried to pay for my minibar items and return the key and get out of there. He was shaking with anger. Pretty sure I personally will not be going back, which is sad, because it's a nice place. I'm sure the same thing would not happen to anyone else -- as long as you respect the rules and defer to Hans's authority!