This was a nightmare stay. We messaged the host 2 days out and had communication and told them an arrival time. When we were an hour out we gave them an update. When we arrived no one answered the door ( as per the instructions on their page). For OVER AN HOUR no one would answer our messages on airbnb or phone calls. It was pouring rain and there was no where to park. When we finally got through they said it was our fault for not following the directions sent in an email. ( we never received). We them had to drive to their office to pick up the keys. When we arrived at the apartment we discovered nothing has been cleaned. Garbage, dirty slept in sheets and dirty towels. They responded by saying it couldn't be cleaners till the next day! They thought we should stay in someone else's filth durim covid! When we said we were leaving they magically found a team to come over and clean. After this back and forth they never responded to another message from us. They didn't refill the soap during their cleaing and when we asked for some they just ignored us. Nothing like this has ever happened to me before. We felt completely stranded during the beginning of our vacation. We were scrambling to figure out where we going to sleep cause they wouldn't answer . this has nearly put me off of airbnb. Unbeliavebly terrible management.