I booked 3 nights at Canal view room with Willem from 27/10 to 30/10. 10 days before my stay, Willem informed me that he will host a relative from 28/10. He proposed that I stay two nights at his place, one night in the Canal view room and one night in the Wellness room, then the third night he will book another place for us. I didn’t agree with the situation and we discussed the issue further when I came to Amsterdam. We eventually agreed to stay the first night in the Canal view room and then we’d move to the other room for 2 nights. He said he would have his guest stay on the upper floor. But when we came back late at night on 28/10, he gave us a booking at the Melrose Hotel for the third night without our prior knowledge or consent. We spent our third night at the 3 star hotel and we were not pleased with the conditions of the room. We are very disappointed with how the situation was handled.
Willem was helpful and responded quickly. The room was clean and
beautiful with Canal view but I enjoyed only one night😩