During our stay, our communication was with Michael. Michael was very friendly and incredibly helpful. He took the time to explain the public transit system and where to find nearby restaurants and supermarkets. The first two nights we found the room a bit chilly, so I messaged Michael and asked if he could give us another blanket for the bed. He brought us a blanket right away and even offered to turn on the heat for us. The apartment is less than a 5 minute walk to the tram line that takes you to downtown, which we found very convenient. The apartment is in a very nice location, surrounded by many little shops and restaurants with patios.