This place is in a great location with a super comfy bed, which is perfect for a weekend visitor! There was some confusion around what we could and couldn't use in the kitchen, so if you're thinking of preparing your own meals I would seek out clarity on this. We never met Hayley, but she left out some nice suggestions for coffee and food places etc. Communication was mostly prompt, she is very kind. The amount of natural light the flat gets in the day is gorgeous! The lighting in the kitchen at night is not great. After reading other reviews I expected the stairs to be horrible but they were fine! It was a lovely stay :)