Louise is very friendly and responsive. She helped us get a cab scheduled ahead of our leaving, so we could get to the airport very early. She knows the area perfectly well, and can advise you on any needs you have. The canal house is literally, on the river, and the view is beautiful. Lodging in the antique buildings along the waterways is picturesque, very special and quite sought after. I was so happy that we were able to be in this lovely area of the city.