It saddens me to have to right a negative review, but our stay was disappointing. Having read the other reviews on the page, I echo a majority of the concerns raised, particularly as it does not appear as though the concerns from previous tenants have been addressed. Firstly, the advertisement gives the impression that this is a homely, personable host - only having booked the studio did it become clear via correspondence that this booking / property is run by an agency; this felt very misleading.
The check in process does not work. I contacted the agency prior to leaving the UK to ensure I had the relevant contact details of the agency should our evening flight be delayed. It was agreed via email that we would be met outside the apartment at a specified time. My husband and I waited over an hour before somebody arrived to let us in. The following day, having raised concerns to the agency, we were given a bottle of wine to compensate. Whilst this was a nice gesture, we would rather have been let in on time rather than have the wine.
Having stayed in other AirBnB properties, it became clear that there were little personable touches such as city maps, local recommendations etc. There was a folder of instruction manuals for the various electrical devices in the apartment. These manuals were predominately in Dutch, which made it difficult for a foreign visitor to access.
Considering we paid a cleaning deposit, the room did not feel overly clean. Some of the plates in the kitchenette were dirty, and some of the mugs were chipped. The carpet around the kitchenette was also stained.
The bathroom was clean and a good size; however, the smell of stagnant water / drains was frequently present.
The bed was very comfortable; however, the street was very noisy - the windows have poor sound proofing.
The location is excellent and you can walk to all the main attractions within 20 minutes or so. The waffles provided each morning were also pleasant and appreciated.