Unfortunately we didn’t complete our stay at Wouters apartment. While the apartment was clean, in a wonderful location and initial communication was prompt. Upon arriving to the apartment it was very clear it had been smoked in (assuming by previous guests) the living area, kitchen and downstairs bedrooms were uncomfortable to be in as the smell of smoke was so strong. Upon further inspection there was also a fresh cigarette burn in the sofa. We were travelling with two children under 2 years of age, and I am also pregnant so staying in the space wasn’t an option. I contacted Wouter immediately to express my concerns and arrange a refund and to check out, however never heard from him. I then raised the issue with Airbnb and we checked into a hotel, and Airbnb refunded our stay. The smoke was my main concern, given our children and my pregnancy, however we found a few other issue as well. I would also note that I didn’t feel the apartment was completely true to its listing. Listed as “brand new” but it wasn’t the case. With holes in the walls that had been patched but not painted, there was damage to the kitchen cabinets, a missing plate in the microwave and if you used the shower you needed to brush the water back into the drain as it would spill into the middle of the bathroom floor. I was also disappointed to find that although I had booked that we were travelling with an infant and had also mentioned this in my communication with Wouter that the cot was not set up with bedding at all, instead it was full of storage boxes and spare linen. It was disappointing that communication only seemed to be prompt when directly related to a booking inquiry, check in and check out, but no response was given when I raised an issue. I hope this is something Wouter can work through to improve the listing for future stays, it is always disappointing for hosts when guests ignore non smoking rules and while I don’t blame him for that, I do wish he had responded to my communication attempts.