Fantastic location and charming apartment with exceptional view, comfortable bed, very quiet during our stay, but extremely disappointing experience with Malou for the following reasons:
- There was no sink/water in the kitchen making it totally useless for our needs, despites a sink being cleary shown on advertizing photos and a written message received from Malou prior booking, confirming a ''fully equipped kitchen'' with microwave oven (both proved false). This was our main criteria to choose this apartment over others. Sink was condemned with a plank and the diswasher locked! There was no basic product usually found in a kitchen to keep it clean (same for bathroom too).
- Despites multiple tentatives from our part to talk to or meet Malou to discuss the kitchen issue, she never showed up nor called us back. We finally received a written message apologizing for the situation and suggesting to use the bathroom sink 50 ft away outside the apartment (100 ft back and forth), which was totally impractical even for basic cooking.
- We just realised after being introduced in the appartment by a non formally indentified person, that we probably never exchanged directly with Malou since the beginning but instead with her locating agency Team Iamb&b. Some messages received from them were twice adressed to the wrong name, showing confusion or lack of professionnalism.
- At arrival, there was still a garbage bag filled with used bed sheets and towels left in the apartment from previous guests. It was moved in the corridor by Malou's representative for next day pick-up but left there for the length of our stay.
- Shower water was dangerously hot even at coldest setting, as recently mentioned by another guest.
For unknown reason and contrary to the many positive reviews on which we based our decision, the host(s) were not friendly, not accomodating, difficult to contact and slow or unwilling to answer.
In summary, if you are looking only for a very large room centrally located, this may be the perfect spot for you, but if you intend to do any basic cooking, we recommend you stay away from this place.