Yays service is a horrible service and they have zero communication skills . I request for a cancellation and they responded to me after 3 days ! They responded with a number that I should call!
Few nights before the check in they sent me a message informing that I have to collect my keys from a different location than my stay. So I had to go to another location by a taxi to collect the keys then go to my the place.
They provided a whats app number when I checked in which no one answers to . During our stay, the water flow stopped one day . A very weak water flow for showering and the water was very cold ! What they did is they sent one guy who came after a while to check the flow to confirm what we were telling . When we asked him to fix it he replied that I can not do magic and he will report this and see what they can do later .
I have traveling for a month now staying between airbnb and booking but this is my worst experience for a stay.