Alisa made the process so difficult that we were not even able to check in. We arrived early as we agreed, and the door was not labeled. When we finally figured out which doorbell to ring, she did not come to the door. When we knocked she did not answer. We texted her but she would not come outside to greet us even though we were sitting right outside, waiting. She was incredibly rude throughout this experience and we ended up having to walk around with our bags for hours and find another AirBnB last minute.