The apartment and location was wonderful, but the communication and ability to check-in was terrible. All the direction we had was to text a contact who would let us in when we got there. We did that earlier in the day, explaining when our flight would get in that evening, texted from the airport/uber saying we were on our way. We fully expected someone would meet us at the apartment to let us in...but it took over 90 minutes! All our bags + 2 kids had to wait outside in the cold until the friend of a friend got there to let us in which was well after 23.00. Had there been better communication, we could have worked something else out. It was also then frustrating that the host made it sound like we hadn't contacted the person and they didn't do anything to try and remedy the situation. I get that they were away on their own vacation, but it is their responsibility to ensure we can access the property.