There was no one to greet me, and no-one answered the number I was given to call. Since I have a (hopefully temporary) mobility issue this led to much greater problems.
There is a fair chance that many AirBnb guests are in an unfamiliar town, where they may not speak the language.
In this price bracket I think it's fair to expect more, rather than less personal communication and service than at a comparable hotel.
AirBnb should be a two way street: not just a way for people to make money from their vacant real estate.
I've had different issues with several properties now, so it seems to me that AirBnb only favours the host; and of course, AirBnb!