Like a few others we had a wild goose chase through the city trying to find the keys to check in due to mixed messages and also couldn't reach anyone for two hours while on our hunt at 9pm... However once we were checked in we had a wonderful stay. Flat is clean and spacious, beds incredibly comfy and location is perfect – close enough to the action without being touristy or overwhelming. Stairs very steep and not accessible so if you need this feature definitely stay somewhere else!