the place itself is great, a little over priced for a very small room, but that's Amsterdam. the girl that checked us in was sweet and helpful, but the man (i assume this is hans) was rude and condescending to us for no reason. he was mad that we had ordered food (we were never told not to) and lost his temper when our key got stuck in the lock to our room door. he suggested we had too much to drink (we were sober) and kept complaining about not having magic hands to fix it, and that he now had to pay 200€, without even looking at the door. I'm sure some grease would have fixed the problem, but hans wasn't listening, he just kept interrupting me and being rude. i would not go back to this place even though the location is perfect.