Rofaiel was incredibly helpful and responsive--he gave us suggestions on where to keep our bags in advance of check-in and was very quick to reply to my questions. The room itself was nice! It was spacious and everything was in order. Additionally, the location is very convenient! The only things I would note are that it is essentially in the Red Light district so there was a lot of noise (bottles breaking, people yelling) all through the night and it was tough to sleep. The stairs are also VERY steep, it's closer to climbing a ladder than going up stairs. I would say if you want to spend the night on the town, then this is a great spot to serve as your home base during your time in Amsterdam!