I received a call from this company just as I was headed out the door to catch a flight to Amsterdam. They informed me my 3 bedroom 2 bath rental in a fantastic district in the center of Amsterdam had some plumbing issue, and would be unavailable. I was staying 11 nights, not sure how long it takes to fix a plumbing issue, but why would it take more than one or two days? Anyhow they then offered me a 2 bedroom 1 bath that was a 20 minute bus/tram ride to the pace we thought we were renting. I turned them down and stayed in a hotel instead. I cannot prove bait and switch, but it definitely felt that way. In the end at least I did receive a full refund.