Disclaimer: I did not actually stay at HotelNotHotel. However, I have had several communications with the manager since my Eurostar train to Amsterdam was cancelled on short notice. HotelNotHotel’s reception was extremely understanding and kind. For that I am very grateful and impressed. When I was eventually put in contact with the manager via email, they were less compassionate. I explained how I was notified of the Eurostar cancellation at 3:01 pm (and sent screenshots to prove it) but the cancellation deadline for a full refund had expired that very same day, at 3:00pm. 1 minute too late. It’s an incredibly unlucky circumstance, so I had hope that management would override the 1 minute time difference and grant me the refund. Later down the line in our painful email negotiations, my offer of a 50% refund to respectfully share the financial burden was not even granted the courtesy of a reply. The only reason I bother to write a review is that they wrote one about me first.