At the time of this review (and noting that only one day is left to provide one; and following up with Doris since the stay ended) we have not received the promised refund of EUR 50 for the inconvenient check in and unclean towels. We were very respectful and flexible guests, I just had hoped the host experience would be more comparable. Check in delay was not reported until three days away from our confirmed for two months+ reservation, (it was due to holiday, understandably, but I made note that our flight got in at 7AM and we could collect keys earlier). Nonetheless, we expected to be delayed an hour max. We were delayed almost two (6PM check in, finally) and had to wait outside in the cold for the additional hour (agreed upon check in was 5PM, rather than the booked check in of 4PM) as nothing was open, as the keys were not made available conveniently.
I never anticipated so much back and forth between guest and host for one trip as I experienced throughout this. Doris is very nice and friendly, but removed from the actualities of her apartment space and may not have real time feedback from her help. Guest experience will differ from communicating with her vs. her communicating with her cleaning staff/assistants.
We found used nasal spray on the night table, a used tooth brush on the other night table (we left them there as well, did not want to touch), there were foreign hairs on the sheets (human, not animal), we only had one towel provided- and the extra provided almost immediately by her friend giving us keys was damp and smelled like mens cologne. The floors were absolutely filthy. I can’t honestly be less severe than that. My feet turned brown. And the heat was not strong enough, I’m okay with this as it’s expected for an older building that leaks- but it should be noted for future guests.
Our trip was wonderful by our own touring arrangement, but the living experience was cluttered by the little things we expected to be taken care of and made more seamless by booking through Airbnb. Doris is lovely, and her apartment could be as well, but standards should be maintained.