This is our first negative experience with Airbnb.
Once, having stumbled over the hosts dirty shoes lying in the entrance, we entered our accommodation to be met by a mop in a bucket; a vacuum cleaner & trash not emptied.
The photos did not match the accommodation.
The bedding was sadly also left wanting.
We left early, and only once we were away did we receive a response to our email request.
To us, it appeared to be a storeroom posing as an Airbnb.
We've enjoyed wonderful services previously from Airbnb hosts (on various continents), which made this even more disappointing.
Yours sincerely, Fred