We couldn’t find the key at the place instructed by the host, which is far away from the apartment, and the host didn’t respond to our messages or pick up our calls to assist us. Five hours later, we found the key in another key locker, but when we went into the apartment, there were still people there with all their belongings. The situation was very awkward for us and it didn’t feel safe for us or for the other renters. Therefore, we had to leave the apartment immediately. Even though we were very tired after that, we still had to find another accommodation quickly, which costed us a lot. Until this day, we still haven’t heard anything from the host. Not even an apology. The response from Airbnb also took a few days after the incident. So, I would never deal with this host anymore.