Our stay at Ellen’s was not quite as we expected. My sibling was using the bathroom and got stuck inside because she couldn’t unlock the door. After trying multiple ways to unlock it, I had to enact data and immediately call for Ellen’s help. Ellen arrived very quickly, but told us that in the future we should check to make sure locks work before we stay at an Airbnb or hotel. Instead of apologizing and making us feel accommodated, we felt as though it was an uphill battle to explain our concerns with her because she would constantly argue her point even though we just wanted to express our fear and anger towards her being locked in the bathroom. At first, she assumed we were blaming her and was adamant on explaining that “Holland is Holland” and that we should try to move on and let the bathroom-door incident go. However, after explaining in detail why this poses as a safety concern, she did end up apologizing and giving us other contact information in case of another emergency. In the future, we believe that an Airbnb host should be more understanding rather than argue with guests. Although she did apologize and attempted to check-in to ensure we were fine afterwards, we were still not very comfortable with our stay due to her manner and tone and her difficulty to see our perspective.