Jesse was very easy to contact and very responsive, although we did not meet him in person at the check in, everything was ready and organised for us. The room is really nice, very clean and quite spacious with everything we needed, kettle, coffee machine, towels, hair dryer, even an umbrella! The bathroom was shared with two other guests but was very clean and there was shampoo and shower gel to use. The location is very good, there are two trams which pass in front of the place that can take you straight to the city centre in a few minutes and there are lots of little shops in the area. The only downsides were the fact that you could hear the noise through the walls and that the TV did not work, but in general we really enjoyed our stay!