We are still considering to report Sheryl and Lucasz to Airbnb.

Why?

We are a family of 3, mom, dad and our 2-year old daughter and booked the apartment for a weekend. We paid in advance, received the confirmation and Sheryl told us where to find the key. Upon arrival on Friday night, there was no key. Sheryl’s phone was off and also no response to our e-mails. We had to spontaneously find and book on short notice a hotel in Amsterdam on a Friday night. You can imagine how pleasant this is with a 2 year old in the car at night. Not to speak of the prices.

It took Sheryl until Saturday morning (09h44) to contact us. She reassured us that she would leave the key in course of the day (this time for real) at a restaurant close by the apartment and let us know.

At 16h16, we had still not heard from her and contacted her again to check whether the key is now at the restaurant. She confirmed to us that the key would be there. We drove to the said restaurant, where we were told that there is no key. After calling Sheryl again, Lucasz in a very aggressive tone rebutted that the key would not be there and insisted that it is at the restaurant.

It took three more phone calls with Lucasz until he admitted that the key was “delayed” and someone is now for sure on his way to deliver the key to the restaurant.

Once we finally had the key and entered the apartment, we had to realize that it was not properly cleaned. I spare you the details but e.g. the fridge was partly filled with open/ old groceries including two bottles of spoiled milk.

Sheryl did apologize and transferred the money back that she had received for the booking.

I would caution to book this apartment if you travel with small kids and need certainty around your accommodation.