This hotel is well located and for a small fee you can hire bikes, which was brilliant - definitely the best way to get around Amsterdam. The staff were friendly and the lobby area is very stylish. There is a very efficient self check-in service which is fast and easy to use.
However, there were a few things that I found quite disappointing:
- the room is quite poorly equipped: no kettle, no fridge, no free tea and coffee
- the walls of the room were dirty and scuffed in places
- the email communication prior to check-in arrives from a ‘hotel westerpark’ email address which I found very confusing, since this hotel is at vondelpark: I think it should clarify that it is in fact the right hotel as I worried I’d booked the wrong place
- the air conditioning in our room made a very loud rattling noise which we couldn’t turn off
None of these things were terrible but considering that it is not a cheap hotel, I was a bit disappointed.