We were very disappointed and felt cheated when we arrived and saw that our "superior" room with wide views of the park was actually in the basement with only a small window looking directly onto a brick wall maybe three feet away. Misrepresentation is what this is called. The receptionists we're nice but useless since they couldn't really do anything. The room was never cleaned during our entire stay nor the trash taken out. overall, I'd give them a two but the room was at least spacious and clean, so I would say three. Very pricey for the service.