I spent one month in this apartment with my wife and my two one-year old twins. The property is managed by Rob (the host) while another individual is the owner who welcomes you and deals with you during your stay (since Rob is not currently Amsterdam located). Both people have been really nice before our stay and when welcoming us. They accepted 2 packages one week before our check-in in order for my twins to have travel cribs and booster seats I shipped. The owner also welcomed us with cheese and wine treats as well as he gave us the opportunity to use his little electric car, free of charge, for part of our stay while he was out of town. The apartment is spacious with a big master bedroom and a smaller bedroom that faces the street, while the master faces the garden. The kitchen living room is cozy as well, and has one window facing the street and the other the garden. The garden is lovely. I was extremely disappointed by the cleanliness of the apartment as well as certain events that occurred at check-in or during our stay, and that were never addressed during our 1 month stay, although we reported them to the host immediately. The host did reply to our concerns in a timely manner, but as noted below nothing was actually addressed during our stay. Specifically these the issues we noted: - The place smells like smoke especially in the hallway, small bedroom and living room. The couch smells so bad that you can’t keep folded laundry on it. - At our check-in we found an ashtray with cigarette butts in it right on the floor of the living room. The place is listed as non-smoking. This was also confirmed by multiple guests of different ages and backgrounds that we had over throughout the course of our stay. - General cleanliness of the place was below our expectations, including spiderwebs on lamps, ceiling lamps, corners, curtains, and on furniture. This was in addition to thick layers of old dust on certain furniture. The shower mat had lot of hair under at our check-in. - Most of the lights in the kitchen and bathroom were not working, and a bench broke in the garden. Someone was supposed to come to fix it but never showed up although I have messaged the handymen multiple times, as requested by the host. - The 2 windows facing the street (one in the living room, with the couch, and one in the small bedroom) were malfunctioning at check-in as noted by the owner. Once we tried to open one, following the owner’s direction on how to do that, the handle of the window in the living room broke. I reported it immediately but no one came to fix it. As a result I could not ventilate living room and bedroom that were smelling of smoke so bad. - The big bathroom did not have mirror lights working which we...