Lotte communicated with us before we arrived. She met us at her apartment, went over everything we would need to know and even had a notebook full of helpful hints and recommendations for her flat, neighborhood, and the city. She left us a personal note and treats. We felt very comfortable and completely cared for and at home! Her flat was darling, well stocked, comfortable and met all of our needs. We especially loved all the natural light, giant Windows and fresh air from her terrace off the kitchen. It was perfect.