The mattress is very dirty full of stains, which I noticed when I tried to make the bed, cause they are not coming in to clean the room. The response from the front desk guy was that I was insane thinking that they were supposed to clean the mattress and that a clean sheet should just be enough.
The room also has a smell but you cannot open the window to the street as right above it there is a nest full of pigeons. The response from the staff was that as the pigeons were not coming inside the room to shit in our bed, it was ok.
The staff is very disrespectful and helpless. The front desk guy just left the hotel saying ti his co-workers that we were just crazy and it was just bullshit.
The host never replied to me or the support ambassador and at the end the new guy at the front desk, covering the night shift was nice enough to give us an extra set of clean sheets to be able to sleep a little while we got a new accommodation that we had to pay for ourselves cause we received no help at all neighter from the host, the staff or Airbnb.