The key service worked very well, I rang them from the tram and there was someone to meet me within a couple of minutes of my arrival. The apartment is as shown in the photos, and very comfortable. It was very convenient for visiting my family who live nearby, but also well located for the various sights in Amsterdam - the tram service was excellent. The weather was hot and sunny and I enjoyed having the table and chairs on the little balcony (although one of the chairs didn't look too secure). I'd certainly stay here again.