Daniella was great at communicating, made sure I was comfortable, followed up with me during my stay and was very friendly. I was under the impression that I would have a second bed that was listed in the description of the room and had photos of it on the profile, but the bed was not included in my room. In the end it all worked out, but I would have preferred to have known ahead of time. All in all, it was a great find and really comfortable stay. The bed was sooooo comfy!