Very kind service, easy to communicate with. The hotel is located in Amstelveen, which is a bit further away from the city centre, but I find it's ideal if you enjoy a good night's sleep and nice walks (like myself). The trams towards central Amsterdam are a 15 minute walk away. I highly recommend this place if you'd like a nice (longer) hotel stay with the possibility to cook yourself. The check-in and check-out seemed to be flexible, as staff was always available in the lobby.