Prior to checking in, we confirmed with Mimi that we were flying in later than usual check and she confirmed that would be ok. We kept her up to date with our travel schedule but when we arrived she could not be contacted to let us in nor did she provide self check in instructions. We waiting for an hour and a half at a bar so we could use their Wifi as we tried to get in touch with no luck. We had to stay in a hotel down the street for $200. In the morning she responded, apologizing and said she would offer us a refund. However, when I reached out regarding the refund (and also provided a copy of our hotel receipt) she would not respond. I got Airbnb involved and they could not contact her either. They processes a refund for me and I was very happy with Airbnb's service but Mimi's customer service/communication skills could use some improvement if she takes her job as a host seriously. I understand mistakes happen but when she completely ghosted us after the fact, that is what I find unacceptable.