Genevieve was very easy to deal with, very quick responses to all my inquiries. She also provided plenty of useful information prior to my arrival. She left me maps and printed info on restaurants and attractions. We arrived very late due to flight delays, and the host was very understanding. The place was clean and plenty spacious for four of us. The furniture and appliances are very good quality. Two bedrooms and two bathrooms gave us plenty of privacy from the kids. The only surprise was how narrow and steep the staircase was going to the lower level. A lot of pets to keep you entertained. The two cats come in and out as they please through a flap built into the front door. The neighborhood was lovely and we felt very safe even when returning late from the city.