Simon was very communitive. He went above and beyond in letting us keep our luggage past check out. Also, sent videos on checking in and all the how to’s. The place was very clean. Important to know the toilet was shared and in the hall. It wasn’t a problem for us and was very clean. The bedding was awesome but the mattress felt like it was cut in half or in two pieces and was very uncomfortable. The stairway was very narrow and very steep which makes it very difficult bringing luggage in and out. It was centrally located and close to everything you want in Amsterdam.