Heleen was extremely kind and had everything setup for us when we arrived! WiFi details, fresh towels, restroom ready to be used. She had plenty of information ready for travelers from any area and easily told us how to get around. The location was perfect... not too deep into the tourist areas yet not too far either. We walked our entire trip and loved coming back to the quiet street with our own door so we did not have to bother anyone and could come/go as we pleased!