The neibourghood of the place is fantastic, café, bar, supermarket, superb pizza, butchers, pharmacy... The city center is well connected, tram stop is just 3 minutes from the place and it's quick.
Ned and Keiko answered very quickly, there was no problem with handing keys. The morning after our arrival Ned checked whether was everything ok and fixed what we remarked.
The place is small but you have everything you need and privacy.