We did not get to meet Matthijs but Francina was incredibly helpful and kind. We had a bit of a mix up on our departure, so we were unable to arrive at our specified time, but they were very accomadating and allowed us to come a bit later. They were also willing to let us drop our bags off even if the room was not ready. The room was very central and felt very safe. The breakfast was at a beautiful and quaint cafe along one of the canals of Amsterdam. Definitely would recommend staying here! Also close to a tram and the train station.