I was extremely disappointed with the experience with this Airbnb.
I had booked it as a surprise trip for my boyfriend’s birthday. Over the weekend all transport to Amsterdam from where we live was cancelled and we were unable to get to Amsterdam by bus train or plane. The host offered a very small refund - only 40% of the overall amount - saying he had incurred costs for bed linen, fresh flowers, chocolates, cleaning etc . There is no way this could have cost so much as to not be able to refund me for the other night as I asked given the circumstances completely out of our control. I am so disappointed and have not dealt with this level of customer service from a host before.