The worst management company we have ever dealt with. Here's a breakdown of our experience:
1) At first we were told that we would have to travel to their office across the city to pick the keys up, as they couldn't meet us at the apartment and there is nowhere to store the keys there.
2) We were then told that they would put them in a lockbox near the central train station.
3) Before boarding our flight, I messaged them because we hadn't been told where the lockbox was, or how to get our keys.
4) There had still been no reply after we landed, so I called the management company. They told me that they would deliver the keys to the lockbox right away, and would send me the location and combination (which we did receive just a few minutes later).
5) It was only around a 10-15 minute walk to the lockbox from the train station, but when we got there the lockbox was empty. We sat outside a cafe across from the lockbox (this wasn't a nice area to be hanging around in to be honest), as we presumed that they were just on their way and we had managed to get there before them somehow.
6) I called multiple times, left a voicemail message and messaged through the airbnb app but there was no answer.
7) We had been waiting for over an hour when they called back, but they weren't calling back to offer a solution. Instead, they refused to give us the keys as had already been agreed and said the only way to get them was to go to their office and get them.
8) One of us went over to the office while we waiting at the cafe for nearly another hour.
9) We received no apology or acknowledgement that this was absolutely terrible service. They did say however that they would offer us a free late check-out service, so we could leave at 2pm instead of 10am.
10) We didn't even get that though, as we were then messaged the evening before we were due to leave and told that we had to be out at 10am...
All I can really say is that this was supposed to be a nice, relaxing holiday, and it got off to the worst possible start for no good reason. The apartment itself is lovely and, while there isn't a lot to do in the immediate area, it is a nice quiet family suburb and there are lots of really nice places not too far away.
It's a bit of a squash for 4 people if you're all planning to sleep in different beds. The 2 doubles are big and comfortable, but the 2 singles and tiny and squeezed in under the angled ceiling in the attic space (so pretty claustrophobic) - but overall this would have been a 4 star review were it not for our experience in getting the keys and with the awful communication.