Frans made us feel very welcome! The houseboat was beautiful, quiet and clean. Frans made finding it very easy (it's a little tricky because GPS will misdirect you a little) with clear instructions. There also was a lot of guest information about the area, including guidebooks, etc. The bikes included with the property are great and perfect for getting around Amsterdam! Also easy access to the tram if biking is not for you (but we biked all over!).