Jillis and Christina were quick to answer my initial query and booking, although this was well in advance of the stay. Although we didn't actually meet them, they were very responsive to subsequent emails. The instructions for accessing the room were excellent and we appreciated being able to leave our luggage in the hallway after we had checked out. The room was spotlessly clean and had everything we needed, including a small refrigerator which was a nice touch. The location of the room was perfect - easy walk from Centraal Station and close enough to Dam Square to walk there -and the information they left regarding the neighbourhood was very helpful.