Before I start I need to say that the employees were perfect and they are definitely not the problem here. I never give bad reviews on Airbnb (check my rating) but this time I really felt let down.
First you enter the lobby, they then take a 200 EUROS deposit. I can understand why they are taking a deposit but they only took one from me because I am young. Nobody else had to leave a deposit. Airbnb already has a rating system in place to avoid payong deposits and they are not using it. They don’t accept Amex. I needed to go to the ATM in order to pay the exorbitant deposit. After that, you try to get to your room, but no, the elevator had other plans. The elevator will take you on a 30 min ride between every floor except the one you need to go to. Every time someone presses the button, the elevator will go all the way down to get him. So I was stuck going up to floor 5 and then going all the way down every time (my room was on the 6th floor). The location is very far from being “near Amsterdam center”. The title of the listing is misleading. You pay 100/night and nothing is included. The hotel has a pool, extra. It has a sauna, guess what? You pay extra. The shower has no pressure. The only soap they provide is hand soap. Yes, even in the shower. The towels are very ruff on the skin, almost sand paper like. The floor was stained. The shower also leaks on the bathroom floor. The 6th floor hallway has a heavy smell of urine. After my room got service, the whole bathroom had a musty smell. Like it was cleaned using an old dirty mop. Dried boogers on the sofa. Disgusting garbage outside the hotel (right outside the door). The curtains, the pillows and the floor had blood stains. We are still in the Covid-19 pandemic and it seems like cleaning isn’t a priority at this hotel.
I contacted them to let them know about all the listed issues, no answer.