We didn't meet Santiago but met Tony briefly who was really lovely and helpful in getting our bearings. The room was super spacious, comfortable bed, and plenty of food available for breakfast every morning. We walked to and from the city every day and it didn't take long at all. The only one downside was the shower was very cold; on our last morning as we were leaving Tony explained that this happens sometimes and it's an easy fix but obviously wasn't that helpful to us after 3 mornings of cold showers! But not a huge deal and obviously not something he was aware of, so I wouldn't hold that against the place!