Bob was super communicative to us throughout our last minute booking. Great hospitality as he even stocked the fridge with some custom beverage selections and made a number of recommendations for restaurants, etc. We were only here for one night but Bob was very helpful and professional, additionally helping us with an external issue. If you're a first timer to Amsterdam, recommend splurging for a private or smaller group canal tour. You'll want to make reservations if you want to get into the better restaurants but still options if you're winging it last minute. There's a solid spot just down the block for breakfast/lunch.