Enith's house is in a pleasant residential street. The whole area felt safe walking around: very middle class and suburban. We wanted somewhere quiet outside the busy city centre, so this suited us fine.

The local area was very well served by local buses and trams, which were regular and reliable. We were able to get to the Centraal station, or to the Rijksmuseum in 25 minutes. There were two supermarkets within walking distance.

Our room was on the third floor. It was spacious, with a wide comfortable bed. There was good lighting, a desk, and kettle with tea and coffee. There was an old but functional TV. There was also free wi-fi.

A real bonus was access to our own sun terrace: it had pleasant views onto enclosed neighbouring gardens. It was extremely quiet at night. We would have liked some easy chairs, but there were only desk chairs, and a couple of stools.

We had our own shower room with a sink, and if we had wanted a bath there was one in the bathroom downstairs. We were invited to use the well-equipped kitchen for breakfast and light snacks, and we could store our food in the fridge.

Everywhere was extremely clean: the bathrooms, our room and the kitchen.

There are three sets of stairs to get to the guest room: these are spiral with narrow steps. We are both fit, but I nearly fell once or twice going downstairs.

A minor quibble: we found it difficult getting past a bicycle left in the narrow entrance hall.

We cannot really comment fully on our host, Enith, since we never actually met her. Prior to our arrival she had been helpful and friendly via emails and texts. However she was away with her job when we arrived, and we left before she returned. We felt this went against the airbnb ethos of meeting new people in different countries. Given the nature of her job, it would seem she would frequently not be available as a host to her airbnb guests.

This situation was made worse by poor hosting by Enith's son, Dion. We arrived at the house at the agreed time, but he said he had to leave immediately. We felt he could not wait to get away fast enough. In fact we never saw him again.

In his haste, Dion neglected to explain how to operate the central heating. The temperature at night was 7C, and when we came back to the empty house, there was no heating on, and we were very cold. Also he had not explained how to use the grill, and there was no toaster, so were unable to make toast.

On our second day I texted Dion, and Enith responded with instructions about the heating. It was nice to have the house to ourselves, but in another sense we felt rather neglected.

So, overall we were pleased with our stay, but feel that some of the issues we have brought up need addressing.