I didn't have the opportunity to meet Gerard, but he had someone available as soon as I arrived to the guest room, and was quick to respond to any questions I had. The room itself is perfect! Everything I needed was there. I appreciated that there was an elevator that conveniently takes you right to the door of the room, since it is on the fourth floor. The shower and bed were both great, and the room has multiple windows that let in a nice amount of natural light. Also, the room (and the building) are in a great central location, right next to a canal. You can easily walk to many attractions nearby. All in all, I would highly recommend this room, and I will definitely book it again if I return to Amsterdam. Thanks, Gerard!