My husband, 15 yr old and I just got back from a 10 day stay at Tim and Joanne's apartment. It is all that is described and more. The location is perfect for accessing all areas in Amsterdam as the trams are so close. The roof deck gives you a very unique view of the city. The apartment itself is set up in way that makes it very easy to feel comfortable and relaxed. We had nothing to troubleshoot while we were there but I know that Tim would be responsive and helpful if we had. Highly recommend this apartment.