Ellen is a charming, reliable and a very helpful host. We were pleasantly surprised to find our suitcases waiting for us in her cozy apartment (she brought it up the stairs) . A very nice gesture since we checked in too early and Ellen offered to leave our suitcases with her. We had an internet problem and she brought a technician the same day to solve the problem. Thank you very much, Ellen, for being so accommodating and a wonderful host. Izabella & Tibi Engelman.