I have booked a stay with my friend for one single night in Amsterdam. We arrived very late at night and had no way to get the keys for the apartment. We have called the host while standing in the middle of the street in cold weather with no response at all. We had no choice than to book another hotel close by. The host ended up calling us later in the evening telling us where the keys were. We have already paid for another hotel and ended up staying there. The host did not even want to give us half of our money back which is totally selfish. Terrible communication, and FYI Mike in the future when you do accept hosts to your place do write a message where the keys are on airbnb and not a text message which people might not receive. This way no one is standing with their bags on the street in the cold. I would not recommend this host !!!!! I Never had this kind of terrible experience before