The place is in a great central location but we did not appreciate the lack of communication. A week before the trip I reached out to Davide and he read my message but did not respond. The day before the check in I sent another message and he finally responded. Then the actual day of check-in was not the smoothest as he let us drop off our bags early around 1pm and then his colleague had to clean the place which he said would take him about 1 1/2 hours. Check-in was at 4pm (even though the place was cleaned up earlier) but when I started reaching out to Davide around 4pm he did not respond to any of our messages or phone calls. It was very hot outside and we wanted to rest for a bit and were standing around waiting for him to respond. Finally at 5:30pm his colleague (not Davide) reached out to let us in. Not professional considering he was done cleaning in about 1 1/2 hours after we dropped off our luggage around 1pm and couldn't get into the place until 5:30pm. Then I reached out about the hot water and how it works as we could not get hot water and he read my message and did not respond at all. Very frustrating and unprofessional.