Unfortunately this is a misleading profile - as the flat is run by an agency, not a lady called Pauline. The flat was lovely, well equipped apart from few hangers in the wardrobe, clean and tidy. We had a heating issue which took 5 days to sort and they have a problem with silverfish in their bathroom. I wouldnt stay again, as i look for more of a personal service when using air bnb. If id known it was operated by an agency i wouldnt have booked this space.