We had a disappointing stay with Patrick in Amsterdam. On arrival we noticed the bathroom smelt strongly of urine, on closer inspection the toilet was leaking. Not just from us using it, but from the above apartment. We contacted Patrick to get the issue fixed immediately and were told a plumber would be sent the next day. The plumber never came and the communication basically ceased from there. We had to use bathrooms in public spaces as the bathroom was flooded with urine. We left early, and had to pay for further accommodation at short notice. We had trouble negotiating a refund too. The apartment is in a good location, it’s smaller than it looks in the photos and ammenities are simple but unfortunately all outweighed by the terrible communication and awful condition/cleanliness.