Saskia's apartment was lovely and looked just like the pictures on the website. It was located on one of the canals in a residential neighborhood. The street was pleasantly quiet but also had lovely restaurants and businesses right around the corner. It is just west of the busy city center within a 15-20 minute walk to Dam square. We were also a quick walk to Vondel park and the beautiful homes around it. Communication with Saskia was very easy although we didn't meet her but we did meet our other hosts Mark and Cynthia who were very pleasant. Our flight was delayed and we checked in around 11 pm and did pay the $10 fee as stated on the paperwork. Mark arranged for a private taxi to and from the airport which was very helpful. The welcome sweet treat and coffee was a pleasant surprise. It was nice having the use of both floors as each of us ( family of 4) was able to have our own space. As typical of many apartments, the walls were a bit thin so we were able to hear the adjoining apartment as neighbors were walking up and downstairs and moving around, which is why we tried to be extra quiet whenever we arrived late to the apartment during our stay and not to disturb the neighbors. It's a lovely location and home and great for families. Definitely recommend it.