We didn´t meet Francina as she was on holidays but Matthijs was really nice and friendly. He gave us nice tips about Amsterdam, places to go and what to do. The place is only ten minutes walking from the train station and is exactly as shown in the pictures. It was quiet and despite the fact that it had a shared bathroom, it was clean and available! We could find good places to eat nearby and the bakery where the breakfast is served is amazing.