Mark, the host, was in touch with us from the moment we arrived at the airport and met us just as we arrived at the apartment. He then gave us entry to the home and familiarized us with the apartment. He also had well written sheets with all the information one could need from where to put the trash to where to get medical help and how to call for emergency help to where he and his family enjoyed eating. There was nothing left to wonder about including how to use the washer/drier which is somewhat different than most in the States (it washes and dries in the same machine). The listing is very correct in that it can be a steep climb up the stairs and a large suitcase can be burdensome. We never did bring our suitcases up the fourth floor where the bedrooms are located. We also found out that much of Amsterdam is similar with the steep staircases. The view is spectacular overlooking the canal from the living area on the third floor. I used the very good wifi to log into my back home newspapers and spent mornings by the window drinking espresso mad with a Nespresso machine in the kitchen. There was plenty of room for the four of us with the three bedrooms and we found the bedding quite comfortable. The apartment is located in the Jordaan area, a nice area to explore and within walking distance to much of downtown Amsterdam. The info supplied prior to arriving which is sent to your email address has information about taking the #13 Tram from Centraal Station. It is an easy walk to the apartment of about 5 minutes. The #5 Tram is right across the street from the apartment which either takes you north to Westerparc and Haarlem or south to museum district. The Tram system works well and is easy to figure out. This apartment had easy access to the two lines to get you around. Shopping for groceries is very close by along with bakeries and cafes. Enjoy this apartment. I highly recommend it and the host who caters to it.