Horrible experience. Sonders team was irresponsible to cancel my stay on my arrival date, after I had already drop my luggage at their front desk. The hotel had some mechanical problems, and they were very unprofessional not to provide accommodations given that it was an issue on their part. Even further, they had the audacity to request me cancel the reservation on my end (hint: to protect themselves) in exchange for stay credit at a later time. Due to their un professionalism and mishandling, please avoid staying with them at all cost. They will drop your stay without remorse and care. (Had just landed to Amsterdam after a 9 hr flight, hence here my frustration and disappointment with their approach to this situation). Do not book with them if possible! Good luck!