Britt was very nice and was very accommodating when our train was delayed and we arrived about an hour late. The home is quite roomy and comfortable. It was a great place to spend the weekend in Amsterdam with our friends (two couples). It has a nice balcony and is also in between 2 tram stops so it is easy to go anywhere by public transit. Britt's boyfriend checked us out on our final morning, and he was also very nice! Great people to work with.