I recognise that everyone can have a bad day/week and I am just assuming that I caught Hank and staff on a bad week. First, the apartment is in a good location and nice. However, what separates a great experience from an ok experience, is the little things. And, in this case there were little things as well as big things that disappointed. In order of disappointment:
•	I arrived at the apartment at 3pm to find empty vodka bottles as well as unmade/dirty beds. The flat had not been cleaned! This is ironic because I had asked about checking in early and was told the apartment was being cleaned, prior to my arrival so I could only leave my bags. Hank did contact the cleaner who arrived 30 minutes later. Result is I then had to vacate the flat for two hours. Hank offered to pay for my beer, which I declined (slightly derisory offer). The cleaner left and then I found that he had left the sheets/linen in the dryer; we had to then complete drying them so we could use the washer.
•	There were no towels to dry dishes or kitchen paper towels. Hank offered to drop off kitchen towels the next day; however, he could not make it and dropped them off two days after being notified.
•	There should have been mention that there is construction taking place in the back of the building and you are subject to the related noise at any time during the day.
•	You cannot close the door to the main bathroom because it is in a permanently locked position and there is no door handle.
•	Minor issue but nevertheless slightly irksome: there are two keys on the keyring, I asked Hank what the 2nd key was used for and to this day I am still waiting for a response.
•	The cabinet doors in the living room is held together literally by tape and could fall off in any minute.
As stated, I might have caught Hank and team on a bad week and maybe you will have more luck.