I was not able to check in until three hours after the time posted on the listing. I was exhausted from travel (need led to sleep), they had no other accommodation, it was very cold and I had nowhere else to go. I learned this while I was headed to Amsterdam. They committed to only refunding the cleaning fee ($30). That’s insufficient and at least one night would have been better. It is a very small space, and to be clear I don’t expect very large spaces while traveling in Europe.