It’s a shame as the apartment itself is lovely.
The staff are arrogant and assumptive. Upon check in, they were very keen to keep reminding us that smoking is not permissible and fines are in place. After assuring we will keep the area clean, we had snide comments making it seem as if they already assumed what we would get up to, and were trying to catch us out!
On the second day, we came back to see our room door left unlocked. This is a breach of privacy, trust and safety. Our valuables were in the room; PlayStation 5, passports etc.
All in all the staff are uptight and not accommodating. Not the friendly welcome we experience from the rest of the city.
I’ve never had previous complaints about smoking or leaving a mess, yet I was charged €250 smoking fee despite no evidence to show for it. Instead they then proceeded to say I am getting fined for breaking a window latch. Their own T&Cs say room damage is charged accordingly, yet I was charged the €250 flat smoking fee. Scum.