Home is exactly as pictured physically - nice new studio with good light and a nice shower/bathroom generally. The overall rating reflects that the flat did not meet our expectations in terms of the Airbnb experience. Isabel and Olivier use a "professional Airbnb hosting service" that leaves the place feeling more like a poorly-run hotel than a warm, inviting, friendly room/Airbnb. I don't place this on Isabel & Olivier themselves whatsoever - in fact, Isabel personally delivered us a towel that was not given to us by the hosting service, who told us it would require an additional 25euro fee. We appreciated Isabel correcting this. Additionally, the previous reviews of the loud footsteps upstairs are true but after getting used to it, it's not too bad - usually happens between 5 and 10 pm. Overall, still a positive experience but a bit of a letdown due to the lack of the described "luxury" factor - no place to unpack, bad pillows, rough sheets, basic towels - it wouldn't be much effort nor money to purchase better versions of everything especially if it's going to receive a "luxury" label. Great neighborhood, great space, missing the aspect of a great Airbnb host - which would not be a lot to add, just the warm touch of a human opposed to a company.