This was the worst Airbnb experience we have ever had. Starting with the check-in, Joyce messaged us the day-of and told us that if we could not come earlier than our agreed upon time, we would have to wait an extra hour because she had other plans.
The first night we were there, one of us was able to take half a shower before the drain stopped working, and we messaged her right away. She responded the next day and asked us to come back to the apartment to meet with the handyman. We rearranged our schedule to be available, but he couldn’t come at that time, so she asked us to coordinate with him another time. When I told her we were not willing to continue rearranging our vacation schedule to coordinate with her plumber, and that she needed to take care of this herself, she stopped responding to us. We reached out to Airbnb for support, and she did not respond to them either. Airbnb took a couple of days to help us into another place. We went 4 days without showers, did not get a full refund, and experienced a lot of stress related to the situation.
As for the rest of the apartment, there were cobwebs and small spiders everywhere. The dish soap container was empty and Joyce ignored our request for more. The decor was much different than in the photos. The bed was comfortable and we loved the location.