We arrived at our boat around 10:30 pm to find the boat we booked was already occupied. Our host was unavailable by phone or text to resolve the issue so we were forced to make alternate arrangements after 11:00 at night. We had to change hotels because we couldn't get three nights together and we lost time and some of our holiday momentum. After returning the next morning it was discovered that the guests occupying our boat were intended to occupy one of the other neighboring boats that were also rented by our host.
After repeated attempts to contact the host and request a cancellation with a full refund, I was forced contact Airbnb for assistance. Thankfully the matter of obtaining a full refund was resolved and the money I paid will be returned in a few days.