This was an Amsterdam trip, Lin wrote clearly that smoking is allowed only on the balcony, on arrival we were told by an agent that the balcony is locked and off limits and no smoking is allowed in the apartment. Smoking is only out side almost 5 flights of steps!!! down on the street. The agent could not help us and even refuesd to give us any additional phone number of a manager or owner. Communication was horrible with Lin, its been two weeks and still all we get from her is a bunch of automated replies and "I will get back to you" and "let me check this out" even got an "wait after easter" replay. Pathetic... if Lin would have simply said "guys, look there was a misunderstanding how can I assist you?" we would have had a great time but all the disinformation and excusses just like the one she is going to post here as a response are so misleading. Shame. Lin you are supposed to be a representative of the good and kind people of Amsterdam. Sorry.