Sake was very responsive and allowed me to check-in early after arriving from an international flight. The bed in the loft area was extremely comfortable, and the Dyson fan was a nice touch. Also, there is an air conditioning unit in the loft which is a huge plus as it was a bit warm the first night or two. My only complaints are that my guest on the sofa bed said it had a broken slat, and the shops and restaurants in the neighborhood close very early. Otherwise, everything else was wonderful!