Susan was extremely communicative on our arrival day and check in was smooth. The houseboat is in the BEST location (especially if you like shopping at boutiques like me!), and being right on the canal was such a special experience. It was fun to wave to the boats as they passed by. The windows are big, which means yes the boats that pass by can see in, but they smartly have blinds that close from both the top and bottom so you can adjust them to have both privacy and light when needed. Everything was clean and neat.