Ruud was very friendly and he attended to all our request very fast. Check in and check out was also very easy. The apartment is nice and cosy place but abit small. I love the balcony a lot.. It was also quite near to some of the attraction and the Albert cupy market where u can find a lot of nice food. Definitely not suitable for people with huge luggage cos we had a hard time moving our luggage up n down the apartment.