Carolien was very helpful prior to arrival...we had a change of circumstance and needed a larger place, so Carolien helped us find another airBnB near her place. Check in went very smoothly and she had some wine, fresh fruit and other drinks waiting for us. The only problem we had was the hot water wasn't turned on so we couldn't take showers the first morning, but she quickly rectified the issue, and all was well after that. The location in the canal was a definite plus! Thanks for a wonderful stay!