Completely disgusting behaviour from the landlord.
Tried to put us in a room built almost identical to the one shown in the pictures, nevertheless smaller and thrashier condition . When confronted about it, she first tried to lie saying that’s the room, then agreed eventually but couldn’t handle the fact that I wasn’t going to stay there and I wanted a refund, in a respectful way.
Then she started complaining about the fact that I brought my dog like she was doing me a favor, even tho I specifically booked the place for “2 Adults, 1 Pet”, and I started out pre-booking message with “Greetings “name”, My girlfriend and I along with our dog wanted to come visit Amsterdam, (…)”
When I asked for a solution to give me the room I was promised or give a full refund, otherwise I will have to seek support from the Airbnb team, she got hysterical angry threathening me that this is not a way to handle thing (getting airbnb support involved), and I can immediately leave the property but “neither she, nor the Airbnb support team will do anything about it”
Following day, after the Airbnb team stepped in and did provide proper support, she had the audacity to threaten me that “i broke glasses in the room and she will file a police report for the damage”, wich of course was one of her well-tailored lies. She didn’t even provide glasses in that thing she calls “studio” in the first place. When asked “why didn’t you come and take the keys and check the room, like I kindly asked you to do before I left” she replied “we stop talking on airbnb chat now, goodbye”. Crazy how far people can go and lie for some money or whatever her reasons are.
Better avoid.