Berith has canceled my reservation 20 min before I got to the place. My bus from Paris was late and got stuck for two hours outside of Lille, France. I reached out earlier and after that to make sure Berith was always on the know regarding my ETA. Once arrived at Amsterdam Central, I told her I was late and ordered an Uber to make sure I arrived on time. I had to wait 9 min for the Uber. Then Berith told me she was canceling, leaving me in the center of the city, alone, looking for a room in expensive and lame hotels. I then contacted Airbnb for a full refund and none of it happened. They offered to pay 4€ on my hotel bill and refunded me the second night. Reminder : I spent a total of zero nights at this so called beautiful place. Berith is a failure, and so I Airbnb customer service.