The "host" (or whoever was in charge of the Airbnb page) was always super responsive and helpful, they helped us find affordable parking garages and public transport offers. Everything was great, however once i got up in the middle of the night to use the common toilets in the hallway and our digital door lock would go off with an alarm. I'm not sure what triggered it and couldn't really get help seeing how it was the middle of the night and well, I really needed to use the bathroom, so i just had to let the alarm run out and wake my roommates (and hopefully no other residents). But really, everything else was great, the location, the reception, the communication.