We had mice in the apartment. We tried contacting Bas but he didn’t respond for over 24 hours. Unfortunately, we had to approach Airbnb as we got to a situation where the mice were just hanging in the empty trash bin so we moved apartment mid-stay. It was truly unfortunate that when Bas finally contacted me, over 24 hours after the initial message about the mice (and multiple phone calls where he didn’t respond), he was very pissed about the situation. Saying me approaching Airbnb to move apartment was drastic. Also justifying not responding to the message or phone calls by “not paying attention to the phone and being busy at work”.
No matter the situation it is not ok for the host to not respond for that long, let alone think it is acceptable. Even when we reached out to airbnb we were told it is protocol to let the host have up to one hour to respond. If you think it’s okay to be out of reach for so long you shouldn’t be an airbnb host.
I get that mice are a problem in Amsterdam but if you are someone who is not willing to deal with that on vacation I would strongly recommend not staying here. We gave Bas multiple chances to deal with the situation and I don’t think he would have helped, seems like he didn’t think it was that big of deal. Other than that the apartment is in great location with close tram and supermarket but I really can’t recommend staying here, not unless you like mice.