this hotel is adorable, clean, and looks exactly like the pictures. the staff were all friendly. check in and check out was quick and easy. HOWEVER, I was surprised the room did not have hair conditioner and lotion which they made me buy from the lobby. secondly, I don't think this hotel is good value. I stayed with kimpton the second night which is at better location, and is $100 cheaper than Zoku, and it comes with everything I need. i did not dislike zoku but don't feel my money is well spent here.