Lora was wonderful, her communication was excellent! She made sure we arrived safely and checked in to make sure we had everything we needed during our stay. The place was lovely and clean. Lidl was conveniently right across from the building and the metro into the city is only a 10 minute walk away. Lora left us tea, coffee and towels too! Unfortunately I do have one negative; the apartment is on the 4th floor and the final flight were quite unsafe being that they steep, spiral and there was not banister to hold. This was manageable for us but I would not recommend for elderly people, families with young children and anyone who struggles with stairs. Taking that into account I would still recommend to a friend and we had a wonderful stay. Thank you Lora.