this was a last minute booking for 4 people. the room was nice but not totally cleaned, for example the sofa had several brown spots, the windows were not clean,... it was really hot in the room even tho we turned on the air conditionner and we wanted to open the windows and we noticed that they couldn’t get open... they were completely locked. we had an anxious and claustrophobic person with us and it was really hard for us not to be able to open the window to get some fresh air during the night... we asked the staff if it was possible to open them but they couldn’t due to some strong rules they had but we noticed that there were rooms bellow our room that had their windows open... not really fair but well it’s not the staff’s fault they have to respect and make us follow the rules. except those negative points I have to say that the staff was really really kind and welcoming! (compared to some other people in Amsterdam that were really mean and inpatient with their customers, maybe because we were tourists I don’t know...) also the check in and out was easy and fast, the apparthotel has a fast and accessible elevator.