Though we didn't get a chance to meet in person, Robert was extremely accommodating (particularly, patient) of my many questions and queries... despite him having given us all the information we needed! We were on-the-go and struggled to keep up with the details, but he directed us to what we needed to know each time and responded very quickly. The room was beautiful; 4* hotel standard. Most spectacular is the rooftop terrace where we wiled away a long evening - with a few hours' interjection to explore Amsterdam a little bit - under blankets, drinking prosecco. Really perfect.