This apartment was in a great location!!! Polanco is a a beautiful area. Checking in with the door man went smoothly. Communication with Ricardo was great. However after I let myself into the apartment, and had sat down to take off my shoes, I ended up being startled by the cleaner as well as myself startling her. Check in was at 1pm, and I actually didn't show up till 4:00 pm that day. It was a definite surprise that the cleaner (who was the nicest woman) had barely started cleaning for my guests stay. When you pay at the top end of the spectrum, you expect things to be in order. One bedroom had been cleaned so I just stood there , trying to stay out of her way. I did communicate this to Ricardo, who promptly responded, and apologized that the prior guests had left a mess and took long to check out. Again, I understand things happen, but for the rates I paid a clean bathroom at check in would have been appreciated. I spent the next three hours trying to stay out of the poor cleaners way, she was very kind and so apologetic. She had been told we weren't checking in till the following day, is what she explained to me. Aside from that hiccup, the small bathroom had a very foul smell from the plumbing. Which I know can be common, but for the high end rates wasn't expecting that. We did not use this bathroom. The pull out sofa has a large tear on it, and the sofas in the front room were a bit dingy compared to the pics. I know white is a hard color to maintain, especially with renters, but I was surprised at the quality. The water filter service also had a sign to not use it , as it was broken. The beds were very comfortable, and the cleaner was wonderful, helping with laundry, and ironing. She was greatly appreciated. The house did have plates, utensils, and extra towels. It is a beautiful home, but I felt a little highly priced for what was offered compared to other places I have stood. That being said we did have a wonderful trip in Mexico City, and loved the location and the restaurants in walking distance.