Communication was fast and clear right from the very beginning. The location was great, just right on the border of Roma Norte and Juarez in a nice quiet neighborhood but a nice quick walking distance to many restaurants and shops. We've been to CDMX many times and this is one of the nicest, cleanest and modern apartments we've stayed in.
The apartment was perfect for our group of 6 people, very spacious with all the essentials you need for a short or long stay. The complex only has 6 units (I believe) so it's a very quiet complex with nice neighbors. There is a rooftop where you can enjoy a nice cup of coffee if you want and there is a washer/dryer in the building too.
The apartment does get a bit cold because of the building being concrete with no insulation but there is a space heater in each room, plus plenty of blankets if you get cold. We didn't meet Paola but we met the cleaning lady and she was very nice and welcomed us to the apartment when we checked in. We really enjoyed our 1 week stay here.