As a reference point, my background includes over 40 Airbnb stays in over nine (9) countries.
Summary: My most recent stay in Mexico City, we encountered multi challenges. In my initial inquiry, we asked about the fitness facilities as this is the reason we chose this flat over other options. This was a tremendously difficult time, as we had to cancel and look for alternatives in the midst of the holiday season. Thus, the inconvenience alone has cost us more money and we have essentially lost an entire day. Additionally, the host was non-proactive and offer to alternative resolutions except empty words (e.g., ‘don’t tell me that {with a sad face}’, ‘out of my hands in such a big building’). While I tried to stick it out, hoping it would get better, ultimately, my girlfriend and I decided it was time to move on. The happy-medium: we agreed to cancel my reservation halfway through and the host refunded me the remaining nights. Overall, whilst this may have been an isolated list of events, I do believe in second chances, so I would give the host a second chance pending the below items were addressed. Alternatively, I would NOT RECOMMEND staying at this building especially in flat 2302.
Pros:
1. Accuracy: room décor ONLY.
2. Bed: Queen size and sleeps 2 persons comfortably.
3. Cleanliness: no major issues.
4. Check-in: no issues.
5. Location: good area and close by Polanco.
Cons:
1. Gym: equipment in the fitness center was broken (e.g., the resistance cords machine and treadmills) and the sauna was inoperable
2. Wi-Fi: went in and out intermittently
3. Hot Water: hot water was broken and down for an entire day
4. Flat: was extremely cold in December and there was no heater offered even after I inquired
5. Communication: 90% reactive; the only pro-active cx was the initial check-in guide; all additional cx was initiated by my (e.g., confirmation of arrival, after check-in follow-up, etc.)
6. Towels: 2 large bath towels each for 2 guests for an expected 7-day stay. No small or face towels offered. Would suggest more towels or to offer to change at least 1-2x during a 7-day stay.
7. Roof-top: pictures are not accurate in December; décor was tied up and closed down or broken and the plants was all dead