While I didn't get a chance to meet Alex, communication leading up to (and during) my stay was prompt and clear! Laura and Andrea helped me check in, and were super lovely girls who waited for me despite some serious delays (if you plan on driving be sure to buffer extra time — traffic is crazy!). The apartment is well situated, very clean, and comfortable for short or longer term stays. The balcony is a really beautiful spot in the mornings or evening... with some tea or coffee, it's amazing. I would recommend Alex and this apartment to anyone looking to spend time in CDMX!!! Will definitely be back again :)