Clean, comfortable, and the location was perfect. We stayed here for the F1 race and Day of the Dead festivities and it was perfect for both. Just a few blocks from the metro, and a short walk to the Zócalo. The neighborhood was safe at all hours and there were plenty of great restaurants within walking distance.
We didn't interact much with the hosts but they made us aware that they and the doorman were available at any time to provide assistance.