I have traveled to CDMX thousands of times and never had any issue until this trip. Firstly, the host was very responsive and replies promptly which was the only reason for my two stars.
Our host was not flexible to accommodations. We arrived a bit early than check in and our host was not able to provide an early check in. Understandable, however upon requesting to leave our luggage in the room for us to grab dinner this too was not an option. That is not the worst part of our stay. We stayed in the first floor right in the lobby area which had limited privacy as guard could hear us and we could hear hear him constantly talking or on TikTok. This was disruptive every morning and it woke us up. Worst thing was when we had no hot water to shower. My partner and I had to shower with COLD water because the water only remained hot for ~3 min. The host sent the repairman twice until the issue was resolved our last night. Lastly, our code stopped working and we were locked out.