John rented our apartment to other guests. We found out once we were at the building. There was no one capable of handling our situation. We waited about an hour to be able to reach John. Once we did he offered us to cancel (and be left homeless with a 9 year old at 8pm) or take another apartment that was different form the one we rented at the same cost. He was very rude on the whole process. His properties cost the same as hotel rooms but with absolutely no accountability over their service.