Overall, the apartment was very nice, clean, in a great location and a good value.
Check-in was smooth, the bed was very comfortable. I would rate 5 stars if I didn’t have the following personal experience:
I booked the apartment for a friend and I the morning of my stay at around 10:30am. Shortly after, my friend learned he had to suddenly cut the trip short due to a death in the family. Just a couple of hours later, I reached out to try to cancel the reservation as I no longer needed a 2 bedroom.
However, Mr. W refused to provide a refund. Understanding that this was the policy, I offered to stay the first night and just get a refund for the second night, giving time to get a different booking. However, Mr. W refused that as well, even though the apartment was vacant for the entire length of the trip just 2 hours earlier.
If this hadn’t occurred, I would have rated the stay 5 stars. However, I felt this lack of sympathy in this unfortunate gave me a bad experience.