Gabriela and Agustin were very nice and responsive. They allowed us to have an early check-in and a late check-out so that was a huge plus for for. The loft is great for solo travelers or couples and the extra 1/2 bathroom was a huge add on. Check-in was super easy with clear instructions plus at all time we felt very safe as there is 24/7 security which they are also very friendly. Would definitely stay again.