I booked a 28-day stay at Ana’s apartment but unfortunately when I arrived, the apartment was extremely dirty- the bed sheets smelled of old sweat and were full of hair. The floors turned the soles of my feet black and the sofa had visible piles of dirt/dust on them.
It seemed like the apartment hadn’t been occupied for sometime and only the surface of the furniture had been wiped down.
Additionally in my 18 hours in the apartment I saw 3 roaches and discovered mold on the bathroom ceiling.
I communicated with both Ana and Airbnb to cancel the reservation and obtain a full refund.
Ana was communicative and apologetic and immediately agreed to refund me the full amount. Potentially if all of these issues are fixed, it could be a decent place.