The apartment is in a well maintained building and the concierge was extremely kind and helpful. The area is also ideal. The apartment has a beautifully designed kitchen, however the rest of the apartment is not in perfect condition and the floors were not clean (you cannot walk around in socks without having them stained). The biggest issue however was the lack of concern and initiative that the host demonstrated when we told him that the apartment was uninhabitable due to extremely cold temperatures. The apartment was below 10degrees celcius at night and we had to sleep with out sweaters and coats. When we asked if there was any possibility to provide heating, he offered to charge us $7 a day for a $17 heater. Eventually he agreed to provide the heater for free, but it barely provided any heat and we started to become quite ill which during a pandemic is less than ideal. We told him we would have to move if there was no better solution for heating and he simply stated that we wouldn't find any heating in other airbnbs in mexico city. He did not offer a refund or propose a voucher for his property in the future. We eventually moved to another airbnb at our own initiative (30A avenida Michoachan) and had a wonderful stay which did have full central heating.