My room was nice and clean. I could sleep well, the bathroom was clean as well. I felt really comfortable there. The neighborhood is very safe, I walked there at night and there was no problem. He was lovely in person. However, when it comes to customer service it requires some improvement: The lady he got as an assistant never answered the phone, and he sent a lot of messages in the app, so it bothered me a lot, I knew in advance the rules of the place and the time of check-out, despite that he spammed me a lot through the app, so it disturbed my peace. Also, he didn't respect our deal of early arrival, he requested the payment before our agreement, also the room wasn't ready by the time I arrived though I paid an extra fee for that, on top of that nobody was there to welcome me when I arrived, so that I had to wait outside for a while, after that he just gave the keys of the room and said he was busy so no so nice of him.