Alice was great helping us set up trusted transportation from the airport and getting us checked in at 1230am. The place had many thoughtful touches and tips on enjoying the city. You can tell they want their guests to be comfortable and happy. Our biggest issue was not having hot showers available until 1pm, the frustration was increased due to being in great need of a shower, a slow response and delayed responses regarding the issue. All issues were ultimately resolved and we got our showers and the hosts were apologetic.