The apartment is a nice space and like the pictures. Check in is easy and the doorman is very polite and helpful.
The neighbourhood is safe, quiet and residential. It is a half hour walk to the Condesa area with nice restaurants, the supermarket is about 15m but there is a lovely market, Mercardo El Chorrito about 5m walk. Parque Lira is nice to walk around. Parque La Hormiga and surrounds seem nice but is not pet friendly. The parque area with Del Bosque Restaurant is pet friendly but it's necessary to cross 2 busy highways to access. Closer into Condesa or Roma Norte are some lovely parques.
Like the reviews say, the ceiling in the bed loft is low. Fine for me, I thought it was cute but I am small and couldn't sit up in bed. Def not for anyone tall or unfit / inflexible.
Missing quite a few touches like no hangers for clothes just the 2 the robes are on. Robes are nice touch. Floor swept but not mopped, I walk in bare feet indoors and they were filthy within 10mins. No mop or fluids to clean, just a broom so couldn't overcome that. It may have been possible to ask at reception the cleaning lady indicated to me towards the end of my stay that I could ask them for items like rubbish bags.
If someone is in the apartment above it can get very loud. The toilet flushing above sounds like a waterfall flowing down the other side of the wall.
Overall it's a pretty place. Unfortunately the communication from Mara was not good. She has so many lettings and reviews under her belt she doesn't need to bother anymore I guess, it's not going to make much difference. By a long shot the worst host communication of all my Airbnb and other site listing stays over the years - dozens. Usually it wouldn't matter but I had some issues with the airline messing up my reservations more than once and needed to extend and get info from the host, who said she would help and then ignored me and didn't answer her cell for over 24 hrs until I had tried multiple times to contact her. It doesn't take much to say yes / no / I can't help. Very unusual in my experience with Airbnb. I book Airbnb for that helpful and friendly host experience I seem to receive most of the time, which can be so important if you do actually need it. Unless I caught her at a really bad time I would have to warn because it's something that can really matter. Do not expect that friendly host experience here.