Our stay was amazing! Ana’s apartment checked all the boxes for our family of four (including two young children), especially comfort, location, and communication. We arrived late on a Sunday night and were so happy to find a welcome basket of snacks and bottles of water. Our kids (ages 3 and 5) were excited to share a room with two twin beds, and we parents were excited to have a beautiful deck to ourselves since our the kids go to bed early. All of the beds and couches were very comfortable. This spacious apartment is in a beautiful neighborhood with a ton of great restaurants and cafes (we tried several of Ana’s recommendations and were not disappointed!). It felt very safe with lots of joggers (day and night) and a playground nearby - but we felt even safer with a doorman 24 hours/day. We rented a car and could easily enter and exit the apartment’s private garage, but also found it super easy to catch an Uber and the metro was nearby too. Ana always responded to questions very quickly and went above and beyond to help us when we had our own problems unrelated to the apartment (e.g. someone found my husband’s wallet and turned it in, and we needed to get in touch with tourist police- she helped us track down the contact info and gave advice). My five year old said the apartment felt like home and she was sad to leave Mexico City- so we will have to come back! We highly recommend a stay in Ana’s apartment.