Cristina was very communicative throughout our stay when we had issues with our toilet (that eventually, resolved on its own). Check in was easy and they had security 24/7. However, keep in mind that while it was close to a lot of places, the area is currently filled with construction work and prostitutes. Also, the pictures in the listing did not match the room we got (the decor was slightly different, no leather couch and the beds looked different as well) so I assume it was a different one. The beds were not queen and not comfortable for our 5 day stay.