I didn't get to meet Millizent during my stay, but the communication and check-in/out process was great and there was always someone around cleaning or checking people in so everything ran smoothly.
The place was lovely with some nice touches in the room with attention to detail. The shared areas were clean and was convenient to have a well stocked kitchen. The location is great within a short walk of the Metro, cafes, 24 hour supermarket and plenty of parks, restaurants, pharmacies and convenience stores. Between the apartment and metro are cheap local taco/torta and fruit stands.
Only things I can fault were that one of the windows in the room doesn't shut and the door to the room fouled on the adjacent wall/door jamb making entry and exit to the room noisy. Also, a water dispenser in the shared area but was always empty. Nothing huge and overall would definitely recommend and stay again.