Sergio's administrator (Solange) was a great host, she was attentive to all our questions and needs. The place is a very chic apartment placed minutes away from Polanco and the area was quiet and safe. There's a concierge 24/7 by the door that are friendly. But one room in the apartment is adjacent to a busy road and the windows do not block the noise very well. Ideal for heavy sleepers, but not for sensitive sleepers. Overall a great experience, they are detailed people that want you to feel welcomed to the city and their home, they even had a complimentary gift for me!