eck-in instructions said there'd be a lock box with PIN that contained key to door. There was no lockbox, but there was a smart lock. Tried the code on the smart lock, door wouldn't open. Called the number provided and was told they would call the property manager. In the meantime, someone responds via Airbnb saying they would send the maintenance person to open the door. Gentleman opens the door for me and tells me the code is 1-2-3-4-5-6. Seriously. I call the number I called earlier, man tells me he can't understand me, so I tell him in Spanish that I'm not comfortable with the code. He says again he'll call the property manager again. I'm waiting in the apartment, not wanting to leave my things, nor do I really feel safe staying there for the night, for over 30 minutes without hearing anything. I text the number from earlier saying I haven't heard anything and almost immediately someone calls me back to tell me the maintenance man will give me the key to the apartment. So now I have the key to the smart lock that opens with 1-2-3-4-5-6. In the mean time, I try calling Airbnb, but there was a massive wait time due to COVID. The light in the bathroom was flickering, so I had to take a shower in the dark. Thankfully, nothing else went awry, but this has been my second to worst experience with Airbnb. It's pretty unfortunate, because it's a beautiful, historic apartment in an ideal location. Hopefully this was just an off day for them, otherwise I can't say I'll be back.