Fabiana was always very quick to respond to emails. This Roma location can't be beat, just a block or so from the main street with all the shops/restaurants you can handle. If I were coming back to Mexico City, I'd stay either in Roma Norte or Palanco. Definitely go to NIN for breakfast, best pastries and life changing chilaquiles. The apartment is better than the pictures, super clean, very stylish. Building has secured 24 hour access and we always felt safe in the neighborhood. We had an evening flight out and Fa was kind enough to let us keep our luggage in her apartment until later in the day. Would definitely recommend.