We spent the last week here (September 21-28, 2019) and really enjoyed our stay. The apartment is gorgeous, spacious, and clean. It is in a perfect location if you want to be in Condesa/Roma and close to the metro station. Susana was very helpful and accommodated our late arrival and departure. The hot water worked just fine and there were good amenities such as a hair dryer, soap, salt pepper etc. In the kitchen and fresh fruit and beer waiting for us when we got there.
The only thing we have to note is that the building next door is being demolished/under construction as it was severely damaged by the last earthquake here - the workers start at 8AM and go to 5PM Monday to Friday and it is VERY loud - if you are not planning on spending day time hours in the apartment this won’t bother you - it was our alarm clock/motivation to get up and get out in the morning! :)