Not sure why Casai is getting bad reviews online—I've had nothing but an amazing experience with their team. The place that I originally booked had some issues, the team found an even better replacement Airbnb right away without charging more. I'll definitely be staying at Casai boutique Airbnbs again: super clean, great locations, reliable and fast communication with the team. Not to mention their lounge access where you can work and grab a drink while waiting for your Airbnb or flight.