Marcos was very understanding about our concerns. I wish I would have read the reviews thoroughly prior to booking especially those describing the surrounding area. We arrived past midnight and it didn’t feel safe. Our taxi warned us about walking around after dark. We checked out and got a hotel within 45 min of arriving. I offered to pay the first night and Marcos refunded the rest. Make sure you review the area before booking. A full refund would have been great but Marcos did what he could.