The night we arrived the host didn’t provide the correct instructions to access the property, so we were waiting for a response, in the middle of the night with a baby in our hands and all our luggage. Even though we specified, we were arriving late.
We had to pay for a hotel that night and
the host didn’t reply until the next morning. We ended up staying in the property until the next day, and Airbnb gave us a small refund, but wasn’t enough to cover the expenses of the hotel.
In the meanwhile, the host was pressuring us to cancel the reservation so she could rent it to someone else.
Regarding the property the apartment has an instant water heater, which can be a pain in the neck to regulate especially if you’re not familiar with them, the pipes make weird sound at night and there is only one small and old TV (not a dealbreaker for me, but for your consideration). Also, the pool was not in service.