This is just a hotel that advertises on Airbnb. Although the rooms are bigger than most hotel rooms and include kitchen/dining area.
The room itself was very nice and met/exceeded expectations.
However I was very disappointed with the front desk staff for several reasons:
1. They were always missing. When I arrived I had to wait 30mins because they were out getting food. Were missing at other times also
2. I asked for help making a call to my credit card company. First I was told it was illegal and against the police to call outside the hotel even to a toll free number. Then I was told the 24hrs credit card number was closed. Finally I walked down the street to the Marriot, lied and said I was a guest there, and asked them for help.
3. There was VERY loud music blasted into my room from outside until past 1:00 am. A full live horn and drum section! I understand it was NYE, but I think the front desk should have warned me when checking in or it should have been listed on the airbnb posting. Had I known, I would have booked in a different part of the city away from NYe festivities. This is simple communication to set expectations. It is not normal to have such loud music at 1:00 am!
4. Lastly I understand the cleaning staff taking time off for NYE, but why do I have to pay full price for less service? If there is no cleaning staff nightly rate should be discounted.
Usually I leave positive reviews...but these things just added up and wanted to let management know mostly so they can be improved for future guests.
Also I think is is a nice place (clean, good location)...but I also think better, bigger places can be found on Airbnb for less money. It is probably a good value for a hotel but not for an AIRBNB