At first I was perplexed on how my whats app telephone number was sent to the host. It surprised me receiving a message on my social media. It was fine though because it enabled quick communication. The address that was provided was completely incorrect causing our Taxi driver to charge us more money. That surprised me that you gave the wrong address to YOUR place. When we arrived the check in instructions were not at all what we were told. When we were finally up at the apartment, the lock box instructions were correct and we entered. It is much smaller than the pictures indicate but yet plenty of space. There was no guest information about the gym or pool or any other amenities but when I messaged the host I was told to use the key card. We suited up and went down to the pool one evening only to discover the key didn't work. This was disappointing but I was told I could go to the lobby and ask the security staff to help us. We didn't. We just wanted the simplicity of things working as they are supposed to. Even with a cleaning fee that you pay in advance, you have to take trash and other minimal cleaning things which is just surprising. Overall, it was frustrating in the beginning and not using the pool but the stay was okay.