Overall we were disappointed in our stay.
While the apartment was clean and match the photos we met several “problems” during our stay which made it not ideal.
First of all, the pool was closed to covid, and it was not indicated in the description of the apartment... while we understand it’s not their fault it was the main reason we had booked the place and we would have appreciated for them to write that it isn’t accessible at the moment.
Then, on the first day while I put a laundry in, after 5 minutes the laundry machine blocked. Thankfully I know a bit about it and started draining it manually (with no proper tools around so had to improvise) and took out a big piece of fabric from the drain. Afterwards it was working ok. I will give to Eric that he was very reactive to my message and called me right away. But being Sunday he said he will send in someone the next day. Having my laundry half cleaned and full of product and water was not the best option. I was able to fix it and the machine is properly working now I believe.
Then we realized we were missing a lot of things, only two towels for two guests, no hand soap in both bathroom, no sponge, no dishwasher soap or kitchen towels. Which to live a few days in an apparement are necessary if I am excepted to clean up, wash my dishes and use the apartment. After one message in the morning on the second day someone brought things over a few hours later. I just feel like these are not extras but utilities to the apartment and I shouldn’t have to ask for it.
I think this all made our experience not the best, while I appreciate the reactivity of the host.