There was great communication from the moment that I booked & I was able to check in earlier, which I appreicate. When I arrived I would have liked to meet her personally, unfortunatly that was not the case and it took a while before security let me inside. Be mindfull that it is on the 4th floor so if you have a lot of heavy luggage it's not ideal. The appartment was clean, had good working wifi and a heater. From the pictures I expected the place to be bigger, so I was a bit dissapointed by the size as it was much smaller than I thought. Off course that is my own responsibility as I created this expectation but I found the pictures to be a bit misleading in that sense. Apart from that the place does look exactly like the pictures in terms of the style and decoration. The kitchen could use some better pans to cook in, there was not really any that were useable. I only ended up staying one night because I really need a more spacious place, especially because I was going to do a lot of work there so basically I was going to spend the whole day inside and therefore the place was just not a good match for me. I think for anyone else thats just passing through mexico city its a great place to stay. I had good communication with her to change the reservation, I asked for a extra refund as I paid for 5 nights and only stayed 1 but unfortunatly there was no flexibility there and she sticked to the rules as given on the reservation, which is understandable, yet as the space was open to be rented out again to other guests after I left I would have really appreciated more flexibility, she did also offer me one of her other homes but that one was even smaller so it didnt work out for me unfortunatly, all in all she did do her best and next time I will inform myself a bit better in advance! Wishing everyone else a beautiful stay here!