Fabiola was very friendly in her communications, and the apartment was clean and modern. We had a little trouble sleeping due to street noise (the apartment is located on a busy / major street), so ear plugs are advised for light sleepers. Also, the apartment does not have a controllable heating unit, and there is only one small space heater - this was definitely not enough the cold week we were in DF (especially since we were using both bedrooms). We also had an issue with the hot water, however, Fabiola said this was very unusual, and it was eventually resolved.