While we didn't get to meet the hosts personally, the staff was helpful and kind in helping us fins everything we needed. There are also clear instructions at the Airbnb. The Airbnb is small but adorable! We really enjoyed our stay. What I do feel need to mention is that if the lights are on inside the apartment and it is dark outside, everything can be seen from the outside even if the curtains are down. I noticed when I stepped out into the balcony and while I don't know if anyone lives in the apartments right in front, I think it's something to be aware of. Otherwise, great space! The rooftop was awesome too!