We made a last minute trip to Mexico City and decided to book this Airbnb the day of. The Airbnb showed that it was available and it was confirmed, i even gave my estimated time of arrival. I arrived to the Airbnb, checked in with security and tried to enter the apartment but the code wasn’t working. So I called the host and was told the apartment actually wasn’t even available, and they had no idea why security let me in and why it let me book. It let me book clearly because they didn’t take responsibility to block it off it it wasn’t available. My family of seven had to quickly look for where to stay, and left elsewhere. I asked the host to please cancel the reservation that way I could receive all of my money back since he couldn’t host me. The host refused and asked me to cancel, I said no as the Airbnb policies state if it wasn’t your fault, do not cancel. The reservation was from Saturday- Monday, I was on vacation so not on my phone all of the time and through these days the host kept refusing to cancel. Obviously the reservation ended on Monday, and on Monday he stated he wasn’t able to cancel anymore because it ended. He kept asking for a account number to send me the money not through Airbnb, because it took longer. It’s Wednesday now and I have not received a reply or my money back. This is ridiculous and so irresponsible of the host. Im reporting directly to Airbnb so hopefully there is a consequence for the host and I can get my money back.