I will say that the apartment is cute, very clean, with a very modern bathroom and a comfortable bed. But if a nice view, good neighborhood, and helpful building staff are important to you--keep looking. This isn't the place.
I spent one miserable day and two miserable nights being afraid to go out because of the guy running up and down the street yelling some kind of drunken rant, not to mention the heavy police presence afterward and helicopters circling that made me very nervous. Were those gunshots that I heard or firecrackers? Hard to say for sure, as I stared out the window at crumbling concrete rooftops laden with laundry as far as the eye could see. I didn't take any chances. I ordered in. Then I watched order after order (no fewer than seven) get cancelled by the drivers there to pick them up. Later, I learned that Uber Eats had at one point suspended service to that entire community because too many drivers complained of getting mugged. Did I lose money on those orders? Yes, I certainly did. Will Uber Eats make it right? Who knows. That isn't this host's responsibility. What IS this host's responsibility, however, is the abysmal conduct of the desk staff downstairs when I asked for assistance tracking down some local phone numbers so I could find out where my money (and food orders) were going. This staffer didn't just refuse to help me. Oooh, no. He even made the remark (allegedly, since it was in Spanish) to another guest that it wasn't his job to help me with that kind of problem and that I should just find the phone numbers on that online search engine we all love to hate.
Well... I had indeed tried to find the phone numbers online, but those numbers went to what sounded like FAX machines and I couldn't get through to a soul. Only after I tried that did I ask for assistance. My partner back home messaged Davide and told him I was having problems with the staff being unhelpful, and Davide's only response was, "Hello Rhonda, I'm sorry to hear you're going through this situation. Do you need numbers to order food? Hello Rhonda, I hope you had an excellent stay with us; I remind you that tomorrow the check out is no later than 12 noon; please leave the keys on the table of the apartment when you leave and close the door when you leave; the elevator card can be given to the guard at the entrance of the building. Excellent trip back home."
Sounds pretty mechanical to me. Maybe a stock reply with a couple sentences tacked on the front to make it seem like he might have read my partner's message. This fairly well sums up my entire impression of this stay: it's all very mechanical. The basics are there. Never mind the details. No special touches. No one cares. It's a money making adventure for someone who has no real desire to be a host, and it shows.
What's unfortunate is that they also mention "tour services" and other "services" as add-ons. Well, let me tell you about the "service" I got with the airport pickup. Okay... I'm not a spoiled rich American who expects to have my nose wiped when I sneeze. But I KNEW that I would be out of my element during this short stay in Mexico City, so I paid more for this apartment based on the extras advertised. I could have (and in hindsight, should have) taken a much cheaper airbnb closer to the airport with no extra services. But the idea of having someone meet me at the airport with my name on a sign, ready to help me find the best, simplest, cheapest money exchange or (gasp) an actual working ATM sounded like a good plan. I told the person I'd been referred to for shuttle service in no uncertain terms that I do not speak Spanish and that since he stated his driver could only accept cash, I would need to find a way to get said cash. Well... when I landed, I had in my inbox a wall of text, all in Spanish, and a photo of a vehicle parked somewhere that might or might not be close by.
Anyone in the tourism or hospitality business show KNOW that foreigners landing in any airport outside their own country may not have access to cell service, as their sim cards may not work. Mine did not. Neither did the airport wifi. I was able to connect to it, but it was too weak for me to use any online translate tool or download the images this driver kept trying to send, and voice messages presumably all in Spanish. Only when I said, "forget it. I'll call an Uber," did someone suddenly materialize in front of me holding a sign with my name on it. Wow. Magic. Turns out, this driver had a credit card reader in his vehicle. So all that fuss over me needing cash to pay him was pretty much all for show. And probably some good old tax evasion, too.
To make a long story short, my stay was awful. It could have been much better with only a tiny bit of attention paid to details. Again, let me say that I paid more for this stay based on the extra services and benefits advertised. The apartment was indeed cute. It was very, very clean. But that's the limit of what I can say was delivered as advertised. I do not recommend this stay for anyone who is traveling to Mexico for the first time or who may need some extra flourishes to make their stay feel comfortable and safe. Because believe me, with this one, you're on your own.