The place is overall great. I only have one one major complaint. Great location, great valve the breakfast that was included was just as amazing as all the reviews said. We got in later than expected our flight was delayed by hours even so arriving at 1am Claudia greeted us and let us in. She was very welcoming and communicative at first. We asked for a late check out due to arriving so late and they said ok no problem which was great. The only thing that went wrong was when we were coming back to the building after going for a walk we were not able to get back in because we were never given the code to enter and our key did not open the main entry door. I had communicated to them that we would be back to the hotel in 15 minutes and she had responded perfect no problem but we had to wait 45 minutes to be let in. We almost missed our flight. No one was responding or answering our text or calls. We actually had to have the guy from the pizza shop below call them and they answered right away which was weird considering I had been texting and calling for 45 minutes. All in all it was a great place, Smaller than pictured but clean and the Nespresso machine in the room was a major plus. The location is great lots of food places to walk to.