Very communicative and location was excellent. We were a little nervous staying in Juarez for the first time but it was actually walking distance from a ton of amazing restaurants and bars, plus Uber/Didi's are really cheap. Building appeared to be full of families and elderly so expect to be quiet by 10pm or you'll be charged a fee. Wouldn't necessarily consider this an Airbnb Plus, the bed wasn't very comfortable nor was there AC but outside of that it was perfect for our needs.