This is the second time we stayed with Kukun. The location is even better than the previous one, with “a garden in the sky” and a stellar pool. We also got to Kukun’s staff a bit more this time. The highlight was definitely meeting Kukun’s interior architect Diana Lau at the artisan market, where she helped us finding indigenous art that we love. Many thanks to Paty for connecting us. We also enjoyed our conversations with Paloma. As Kukun’s cleaning manager, she cares about the company’s reputation and is good at solving problems. Our only suggestion is finding a better check-in/greeting associate for this property. Jimena was not familiar with the amenities, such as how to use the card key. And when there’s a problem, she’s too eager to come up with inconsistent excuses. She also didn’t show up when she said she would. Because every communication was done virtually at the previous location, we know how capable Kukun’s team is. This location needs a better person to represent Kukun.