José was great in communicating with me about the airbnb, Antonio has EXCELLENT customer service!! He even waited outside until the Uber came to pick us up. There was just an uncomfortable situation when one of the guys (I don't recall his name, but it wasn't Antonio) told his supervisor in front of me that we were 7 guests instead of 6 (by the way one of the guests was a minor). I totally understand the policy. Although this guy could have waited until I wasn't there to communicate this to the supervisor, and then the supervisor in a professional manner could've told me that he was going to charge me extra. Frankly this was extremely uncomfortable to me and my guests. On the other hand, 2 of the nights that I was there, we ran into several groups of people that had beers & other stuff in the elevator and were ready to party and were loud during the night, and one of these groups had clearly more than 6 people, and one of the check-in guys didn't say anything to them. Although who knows, perhaps they had an agreement. Other than that, I would totally go back to this place. But I would recommend to our hosts to be more sensitive and professional with respect to dealing with customer service issues.