Susana was nice, friendly, and communicative throughout the entire process. Check-in and check-out was an easy experience, and the area itself was clean and beautiful upon arrival, an awesome space overall. However, previous to other reviews, which I should've read before booking, is that this is a primarily outdoor area. Expect to take in the city's noises day and night (which can get pretty loud sometimes, especially when construction zones are nearby and a primary school is down the street). There is no 100% indoor space, so as much as it feels like an outdoor oasis in the middle of the city, you'll be breathing in the city's heavy smog for the entirety of your stay. There is no central air conditioning or heaters, which is fine for the most part considering the city's weather is usually pleasant. The area is safe and secluded and a short enough drive to popular neighborhoods such as Roma and La Condesa. You'll also find an awesome coffee shop just a block away and awesome street food stands that pop up at night.