My family and I thoroughly enjoyed our stay at Casai Polanco, from our arrival Rosalia was very responsive to all my questions and at the security desk Alexei was super professional and kind, we arrived early and did a bag drop off, everything felt extremely safe. The interior of the place is just like the pictures, feels very cozy, has great Wifi connection and we were able to connect multiple devices. The shower is great and the beds are super comfy. Everything was spotless. We used a laundry service referred by Rosalia and it was excellent highly recommend it, I even got some dry cleaning done and they pick up at front desk and deliver the next day, high marks for convenience and quality of service. The Superama grocery store is a few steps away, we were able to get few necessities there, a 7 minute walk and you have a nearby Starbucks, lots of nice places within walking distance, location of this place is excellent and I always felt safe walking this area of Polanco. The staff of Casai Polanco are extremely kind and professional, I loved my interactions with all of them, great place! I look forward to a future visit to CDMX would definitely stay here again!