Alma was an amazing hostess. When Mexico City had an unexpected heat wave in Spring she got us fans and even a stand alone AC unit! When the bedroom wasn’t dark enough (to our liking having a 4 month old baby) she hired a handyman and install blackout shades within 48 hours. When the maid accidentally cracked one of the windows while cleaning she had it replaced by the evening. When we were uncertain about our departure date she was flexible and helped us out! Alma is the best.