The host was very nice, he helped us get around the city. Check in was easy, we had our own key for the main door, room, and elevator which by the way leads directly to the apartment, we felt safe during our stay since the apartment is in one of the best areas of Mexico City (Polanco). The apartment was veryclean, there was coffee and other great amenities like hot water and WiFi ( huge plus for us) We will be going back.