Penelope was very quick to respond to questions and was flexible and accommodating when we needed to drop off our luggage early on check in day and leave our luggage in the apartment later on check out day. However, the person that actually takes care of the apartment is not Penelope and this was not made clear in advance. All of a sudden we were dealing with someone named Veronica, who we had never heard of or spoken with. The power was out when we checked in and had not been restored when we arrived back home after a long day at 11pm. We had to carry our luggage up two flights of stairs in the dark and Veronica did not even offer candles, we had to request them specifically. It would have been so easy for her to leave candles or a flashlight in the apartment and make us feel a bit more welcome but that did not happen. But when the lights did come back on it was only to reveal a slightly grimy and thoroughly dingy apartment. The shower curtain was moldy. The kitchen had a weird smell. There were tiny ants in the room that got into my luggage. Plus there were bottles of raid everywhere, which is just not a good look. There was only half a roll of toilet paper for two women for three nights. We were only provided with one single towel even though there were two of us — no hand towel no bath mat, just one sad shower towel. Luckily I had a towel with me and left it behind, so hopefully future guests will at least have a dry towel to turn to, after they try to get the shampoo out of their hair under the drizzling spritz that is the shower. The wifi is slower than molasses and guests are not even provided with a starter kit of potable water — I know this wasn't promised, but it is a small and easy gesture that would mean a great deal.
The only positive part was the great location, which felt safe at all hours and was easily accessible from all points of the city. It worked for us for a couple of nights because we were hardly there, but if you are planning on being in DF for an extended period I would definitely look elsewhere.