We had a mishap check out, at the last minute we received a call to change the pick-up time because the driver had an accident, I contacted the person in charge of the apartment and explained what was happening and hopping he gave us the opportunity to check out to no later than 1pm, the answer was negative, no empathy and no understanding that all about the situation; we completely understand that apartment should be clean; however, sometimes needs to understand and be flexible in certain cases. Which unfortunately did not happen.