I stayed for 3 months, and throughout Ana was most helpful. She responded to messages quickly and was thoughtful about my wants and needs. Both her and the housekeeper continually asked me if there was anything that they could do for me to make my stay as pleasant as possible. She even let me switch rooms for free when I figured I preferred the other room as it had a taller desk.
The place was basically like a hotel, only much more affordable. The weekly cleaning of the bedroom and bathroom, including making of the bed, emptying the trash etc. was the same as you would expect in a nice hotel, and only cost you a small additional, weekly fee. You can have it cleaned at the time of day you prefer, for instance when you're doing your grocery shopping or going out to eat. Although one difference from a nice hotel would be that I would only receive one towel per week for showering.
She also offers to have your clothes washed weekly by the housekeeper for a small additional fee.
Being from Norway, one thing I noticed was the fact that you couldn't put as much toilet paper in the toilet before it would get clogged. Another thing was that you would have to wait about a minute after turning on the shower before the warm water would come. However, the water was sufficiently hot once that minute was over, and there was also good water pressure.
The wifi is generally good, but had its intermittent disconnections perhaps thrice daily on average. It usually reconnected 30 seconds later or so though, so it wasn't much of a problem, just a bit annoying.
You are able to enter and leave both the house and the neighborhood at any time of day, even if its 3 a.m. in the night. You are also able to lock the door to your room so that other guests are not able to enter your room.
The location is quiet, safe (as there is a gatekeeper 24/7) and has everything you need in close proximity, be it an Oxxo to recharge your monthly phone subscription, restaurants, supermarkets, ATMs etc. The only downside would be that it's a bit far from the centre of the city.
Overall a great place to stay.