My family and I booked a 28days stay at this listing. My parents, slept in the main room with bathroom. They arrived first from Cabo. My husband and I, we arrived a week after from the US and slept in the 2nd room.
Unfortunately, I am giving this place overall of 2/5 stars, with these breakdowns:
1. Cleanliness- 1/5. the first day of arrival, both bathrooms smelled like sewer. The lobby also smelled like sewer when we arrived, so we thought maybe they are cleaning the septic tank? the smell was so potent so we ended up mopping and washing both bathrooms and turned on the fans. The couch was dusty and we can't find a vacuum cleaner, so we just had to wipe it down. A week after our stay, we woke up with many rashes and bites on our bodies. It is until then, I stripped down the bed sheet and saw a bed bug crawling out of the bed in the 2nd room. I asked my parents to strip down their bedding and saw another bed bug crawling out to their pillow. My mom told me, that when they first arrived, the next day she woke up with rashes, but thought it was her dust allergy, so she washed their bedding and blanket.
This is important to note: according to the United States Centers for Disease Control and Prevention, "One of the easiest ways to identify a bed bug infestation is by the tell-tale bite marks on the face, neck, arms, hands, or any other body parts while sleeping. However, these bite marks may take as long as 14 days to develop in some people so it is important to look for other clues when determining if bed bugs have infested an area. " - in which this is the case for us that it is showing a week after initial bite.
Reference: https://www.cdc.gov/parasites/bedbugs/faqs.html
My parents' rashes weren't as bad as mine and my husband's that slept in the 2nd room. Bed bugs breed, metabolize, and go through their life cycle more quickly when it's warmer, this makes sense because, in the 2nd room, it is small and very hot throughout the day- we immediately contacted host&co-host, and they sent an exterminator, claiming it was the best in town and we can absolutely stay again after the treatment is done. Unfortunately, that was not the case. The exterminator did tell us he found eggs and some bugs while exterminating the bedrooms. After, we went out to dinner and came back late at night. My husband and I went to our room, and we saw another bed bug on top of the headboard. We moved the bed and looked behind the headboard, and we saw many white small eggs behind it with a hole in the headboard itself. We found the NEST. Both of us ended up sleeping on the floor in the kitchen- and we all left the next day.
2. Accuracy- 3/5. The listing also mentioned shampoo and soap would be included, but there were no shampoo and soap in both bathrooms. It is also stated in the listing, that they will provide cooking basics such as oil, salt, and pepper, but there were no oil, salt, and pepper. Also, they said in the listing there will be silverware. There were 4 of us with only 1 spoon and 1 fork. We ended up buying them ourselves at the City Market which is very close by.
Gym, Jacuzzi, Steam Room, Pool Room:
We were told that these amenities are available for us to use. When we asked the front-desk receptionist where these rooms are, they said we have to make a reservation. This is not mentioned in the listing, but we thought that's fine, so we tried making the reservation. But we were told if we are late or do not attend the reservation, we will get charged MXN 3000, and these rooms are closed at 10 pm.
This is also not mentioned in the listing. But again, we thought that is okay, so we tried making a reservation, but they said to come back the next day because these rooms are closed for the day.
When we came back the next day, another receptionist told us that we were not able to use it, because we are "airbnb guests". That's when I told the host, and the co-host tried making a reservation for us, but we were told the last jacuzzi hour was 4pm. Then, I mentioned what the receptionist said to us that it was closed at 10pm, then we were told by the co-host to find the administrator lady to make an appointment to match what time we'd like to go, because he was not able to do it over the phone. We went downstairs to make an appointment for the next day at 4pm.
The next day came, and we went to the gym and jacuzzi only to be told that we had to sign a waiver, and have a reservation. WE DID make a reservation, and after arguing back and forth with the worker, we were finally able to use it.
BUT, we only used it 1 time, because the next day we wanted to make a reservation, we were told we cannot use it anymore. So, we didn't even bother telling this to co-host and just move on with our day.
3. Check-in- 1/5. As I said above, my parents arrived first. We were told the key had been dropped off at the front desk. Upon arrival, the check-in process was a hassle. After a long flight, and arriving at this place, they waited for at least 20 minutes for the receptionist to find their key, only to tell them the Host never left them a key. We contacted the host, and they had to wait another 15-20 minutes for them to find the key, although he had already called them. They are also not very friendly.
4. Communication- 5/5.