Our plane arrived 6 hours prior to check-in time. — Prior guests were checking out that very same morning but they managed to accommodate us as early as possible. We were greeted with Miriam who gave us a full tour of the place and amenities and had no problem communicating with Frida at any point. The place was clean and stylish, and having the local grocery store, along with plenty of restaurants and stores below us was very convenient. We made use of the gym during our stay and felt safe with security/personnel and restricted access. It is my favorite location when I visit Mexico City and it has yet to disappoint! I would recommend this spot to anyone seeking in the Polanco area.