Abril and Rodrigo did such a fantastic job as hosts that a 5-star rating feels limited. Their response time was literally seconds. On arrival there were fresh fruit, bottled water and cold beer waiting for us. When I made a casual comment about the hot weather, Abril delivered a portable air conditioning unit within 24 hours. Problems with the newly installed washer machine and the oven were solved within two hours. When Abril found out I am a coffee lover, she brought a real expresso machine, in addition to the nice Nespresso unit which, complete with a full pack of pods, was already available in the kitchen. Since it didn’t work, the next day she managed to bring yet another (bigger and better) machine for me! The 200 mbps internet connection was a real plus, as it was the really cool HD projector which, connected to the Apple TV and a Bose speaker, turned the living room into a movie theatre. Under normal circumstances I would be complaining because the apartment I was given (although nice, spacious and brand new) was different from the one I rented. However, Abril and Rodrigo provided such an unusual, top-notch level of customer service, that it felt like an upgrade. You guys exceeded my expectations - which is quite unusual. Thank you!