Olivia was very responsive. She checked on us a couple of days before our arrival. The check in process was smooth and responded immediately whenever we had questions.
Challenges faced:- It takes a long time for the shower to heat up and once its hot it is hard to adjust to the desired temperature. We stayed for 5 days and still couldn't figure out the best way to get the water to the right temperature.
Internet is unstable. We were able to mange as we had cellular coverage.
The building is pretty old as expected in the historic center of Mexico city, but you can feel that old kinda smell inside the apartment.