Arrive at Susana's place after un 15 hours flight from Europa to find that the lock of the place was broken, we were unable to access it, she changed de access code twice in about 24h, contacted building security who contacted Susana, she indicated
there was an extra key in a small closet with a washer, she gave code and we retrieved the key and we were able to access the apartament , with the key and code we managed for the time que rented the place,now yesterday she placed a request to AIRBNB for about 36$, blaming us for braking the washer knob, she placed a service call on overtime on a national Holiday, this is absolutely, ridiculous, nonsense, we never touch the washer, did not go to Mexico to do laundry, we open the closet for less the un minute, per her instructions , we did not touch any appliances , coffee machine, stove, even TV it was hard to navegate, we reject blame for washer know issue, we pretty much uses the bed and the shower , will not go back to that place , had never had any issue with any host in may year of using AIRBNB services thanks very mucha Carlos Mellado