Our stay at this place was pretty awful. Starting with the place not being ready at checkin and having to wait almost an hour to be able to come inside. (But the host did want to charge us a whole extra day when we asked if we could check in two hours earlier!) Even with the wait, the cleaning wasn’t finished; there was hair and bits of trash on the rugs and someone’s dirty underwear was left in one of the rooms. The rooftop area was full of clutter and wasn’t inviting at all. The hammock that appears on multiple photos was replaced with badly patched holes on the wall. More and more false advertising! Unsecured baseboards with exposed nails. Windows with broken or missing handles, which were unsightly but more importantly, let the rain into the house, making everything wet. One of the showers was unusable with three tiny streams of water. Not to mention it was pretty gross. There was grime and mold in at least three of the showers. There was exposed cables sticking out of a wall, which feels pretty unsafe especially since a few of us had kids and babies there during our stay. The dining room table had a large piece of glass in the middle which was unsecured and would wobble open leaving a sharp corner sticking out. Imagine your kids not being safe at the dining room table! A few of the lights didn’t work, which meant we had to bring a lamp from another room just to be in the living room. And in the dining room, the light would come on and off arbitrarily. A broken toilet seat, an unsecured chair leg, and towels that seemed they’d been gnawed at by mice… our list grew and grew. Oh, and do not drink their filtered water! The filter was way too old and even after they changed it, the water tasted terrible!
Yes- We had a pretty unfortunate run-in with Angel, who came to the house to tell us we couldn’t have guests there (we are a large family and our cousins came to visit). Without realizing we were being filmed (!!!), or that he was right outside the door, one of us name-called him- a pretty embarrassing mistake, which would never have happened if we knew he was in ear shot. Obviously we were already so upset that the place was so awful that we allowed ourselves to use cruddy language to describe him, never with an intention to offend. We are not the type of people to communicate our complaints with insults, it’s more like he caught us venting about the bad service. Granted, we made the mistake to gather in the house but paid the fine as soon as it was billed, and left the place in good shape. Nothing was damaged by our gathering. But we are pretty angry to think that our discomfort in the house would now be nullified by the misunderstanding which we both apologized and paid for.
Mold, grime, broken furniture, and overall a pretty gross and crappy place- none of this relates to our mistake and we would have filed a complaint no matter what. Everyone who stayed at the house agreed that the place is kind of a dump and we all felt like victims of false advertisement. We apologized and paid for our mistake, will the host pay and apologize for his? There’s so many better places to stay in Coyoacan. We grew up in mexico and it was almost offensive to have to deal with this.