Last minute cancel of the unit we reserved/confirmed. Virtual Host notified me at 3:55pm on the day of check-in that they would not be able to get us into the unit for at least 2 days. Slow communication about the replacement unit. Horrible unit access instructions. They gave use the wrong lockbox code 2 times and the wrong unit number. Several calls later, we were able to get the keys. After a long travel day, a 2 hour delay in checking in, hauling all of our bags to the top floor of the building and trying all of the 4 unmarked keys for several minutes, another tenant told us that the unit was likely #2 on the 1st floor. Virtual host help desk did not know the unit number. The replacement unit was noisy, with stained and broken furniture, dirty bedspreads, leftover trash from the previous guest, 1/2 a roll of toilet paper and missing amenities. Lucky we were able to find another host and move out the next morning. Avoid Virtual Hosts! Worst AirBB experience by a large margin.