Several days before departure, my long-term relationship imploded, so I was unable to take the Mexico City couples' vacation I had been looking forward to. I emailed Trisha to let her know because she had made special arrangements to be available personally when I arrived. Because of the late cancellation, I certainly did not expect any refund. Trisha responded immediately, first suggesting I reconsider as she thought Coyoacan in March was the perfect place to heal a broken heart. After mulling it over, I decided not to go and emailed her. To my surprise (and without me asking), Trisha refunded $100 and added she would find ways to make up the rest of what I lost should I come down in the future. This level of concern for me as an individual certainly tops any AirBnB experience I've every had, and I have never had a bad experience. Thanks, Trisha!