I’ll start off with the positive....
Location: excellent, right in the middle of Polanco and easy walking distance to restaurants, shops, etc. Apartment: The unit was fine, pictures are accurate, although a bit more wear and tear than depicted.
Cons...
Noisy: extremely noisy with not just outside traffic, but being a 2nd floor unit, you could hear everything the neighbors above were doing. It sounded like a dance party every night. (Included 6am on a Saturday)
Water: we lost water in the entire unit for a few hours the day we checked out. My roommate was in the shower when it happened. No communication from Stephanie and doorman had no clue till we told him. Eventually it was back on, but we had just checked out and left for the airport. I wasn’t able to shower before a 5hr+ flight.
Keys: only 1 set of keys for a 3 bedroom unit shared by 3 couples. We had to coordinate times with each other and it was very inconvenient to wake up and let the other into the building if we were on different schedules/activities. I messaged Stephanie for an extra set on check-in, but received no response.
Communication: overall I had asked Stephanie 2 different questions on check in day and never received a response. Not until the water issue 2 days later (check out day), she finally responded. She blamed it on the Airbnb app and was apologetic. Other Airbnb hosts have proactively messaged guests to make sure everything is alright. I would recommend Stephanie do this as well.
Bottom line, not the worst place by any means, but I probably won’t come back. Lots of other options in the Polanco neighborhood.