This was one of the best Airbnb experiences of all time because of the incredible and overwhelming kindness of the staff. My friend and I were unwell and had to cancel a trip to Puebla. Carlos was so helpful. He let us stay in another room in the building so that we didn’t have to scramble and find another hotel that same morning. They cleaned our new room and let us go upstairs straight from this room. He even offered to bring us medicine and water and anything else we needed. His kindness and hospitality was above and beyond. We are so grateful. Thank you, Carlos, Enrique, and the entire cleaning staff!