The place was okay, in a good location. Although looks nicer in pictures.
The host was very unprofessional. I was misled with the misrepresentation of the post that the self-check in time was from 8am-11am. I booked the place due to the early check in time and because it had a washer and dryer, which I needed to use as soon as I arrived. I sent a message to the host around 10:30am through the app regarding instructions (code) which I needed for the self-check in. After I proceeded to make my way to the Airbnb, I received a text message (not through app) at 11:16am about the code needed to arrive and I arrived at the location shortly after 12pm midday. When I arrived, I was greeted by a gentleman who told me the place would not be ready till 3pm. I told him I was unaware, and the posting had said I could self-check in any time after 8am. I said okay, thinking I could go upstairs and begin washing my clothes while letting the gentleman finish cleaning. When I arrived upstairs, the place looked a lot darker than the images posted and it seemed like the gentleman had just started cleaning. The rugs were rolled up, chairs on top of tables which were pushed to the sides of apartment, no sheets on bed, and that’s when I began to worry about being misled with the information advertised. I then asked the gentleman if there was a washer and dryer to confirm since that was the main reason that I booked the apartment, second being the early check in time. The gentleman reassured me there was a washer and dryer and I asked to see them so I could begin washing my clothes. He then showed me and told me he was washing and would not be done washing for about another hour or so and the place would not be ready until 3pm. With no real options or alternatives, at that point I said okay, I would leave my belongings here and come back around an hour to begin washing.
As I left, I was bothered by the situation I was put in since I had plans throughout the day and reservations at night. I received a text from Hugo at 12:35pm saying welcome the place would not be clean until 3pm. That was when I put in a complaint at 12:42pm with Airbnb about the place not being as described. It was not fair that I had to change my scheduled plans because the place was misrepresented through the application. The total of the place was $130 U.S. dollars, so I requested 25% of my money which totaled to $32.50 U.S. dollars.
I waited to receive notifications through Airbnb when I was called by the host (not through the app) at 12:48pm. At first, he begged me, "we're a team," to please not to follow through with the review because it would hurt his ratings through the app and if he would have to reimburse me 25%, he would only profit $300 pesos which is currently about $15.50 U.S. dollars. I told him I understood but it was not fair that I would have to change my whole schedule around because I was misled by the information advertised. He then proceeded to tell me that he had sent me a message previously that I could not check in till after 3pm. I told him I had not received a message until after the check in time.
After he hung up, I proceeded to follow up through the application and I saw he had sent me a message after 11am asking what time I would arrive and 4 minutes later, that I could not check in till after 3pm (the advertised check in time being 8am-11am). At that point I was already in transit to the location and that was the reason I had not viewed it.
I proceeded to send him a text at 1:05pm, to tell him I had seen his message through the application and my intentions were not to hurt his ratings or his business, but the message was still sent after I was supposed to check in. Again, I reiterated that I was misled about the check in time and wanted to come to a peaceful resolution without hurting his ratings.
At 1:16pm I received a direct call from Hugo, and he continued to dismiss my concerns about the late check in time because he had "let me know through a message" even though it was still after my check in time. Again, I told him I booked the place because I needed to use a washer and dryer as soon as I arrived. He told me it was my fault that I had not told him my plans or that I needed to use the washer and dryer and if I would have to him told him he would have hired someone to wash my clothes. He said in fact that if I would have told him I needed to check in at the advertised time, he would have hired two people to clean the place instead of one. I told him, I expected the place to be clean and ready to use at the advertised time. I informed Hugo the money was not really a concern to me it was my time, plans, and reservations that were not being taken into account, I just wanted to come to a resolution. He began to get upset and told me that he had to walk out of a class that was worth more than the Airbnb. Confused about the relevance his class had with our conversation. I responded okay, it was not my fault, we all have things going on in our lives. My statement made him more upset, and he said it was my fault and that he was not providing a service to me but doing me a "favor." He