This is a family run business and you couldn't ask for a nicer family. All live within a few blocks and some live in the same building, so when a question or need pops up, chances are high that within minutes someone will show up at the door quickly to address it. I needed a bottle opener and within five minutes two different family members brought me one. This is a cute little efficiency apartment. Modest and functional but cute. You'll need an extension chord if you use your laptop as the desk is quite far from the nearest outlet. I like the neighborhood (Anzures) better than next-door Polanco as Polanco becomes gridlocked at peak traffic times, and Anzures is closer than Polanco to dinner spots in Condesa.