Karla was in touch before, during, and after the stay, not in any bothersome way, but just to welcome and be sure things were going well. Her place is a modern, yet homey spot and our family of four found it a convenient, comfortable, and cool place to stay - she has a great eye for design, as well as sensitivity for making it home and giving very useful info. Urban type of noisy with party and construction sounds but our entire vacation around Mexico, there was some source of noise somewhere or other at some time of day or night. Overall pleased. (two oldsters and two young adults)