The BEST and WORST thing about this place is its location. Yes, it's in Polanco and yes, it's only about a 15-20 minute walk to Calle Presidente Masaryk area full of restaurants, panaderias, stores, and Parque Lincoln...BUT...it is also perpendicular to the Autopista Urbana Norte, so the noise NEVER goes away! I am a very light sleeper and this was the biggest issue I had...which basically turned all the smaller issues into bigger ones as well given that anyone sleep deprived is probably bothered by anything. The master bath leaked water out of the shower so by the time you were done showering, the floor outside of the shower was covered in water...the water heater would go out in the middle of showering so one of us had to always be on the alert to turn it back on when the other one was showering, the street lights are direcrly outside the living room and master bed room so there is light all night as the curtains don't seem to cover every crevace, and we always had 6-7 lights not work, which didn't helped as I was on semi-vacation working from the kitchen during our stay here. If you're planning on working from home while here, this place doesn't have a desk so it's a bit uncomfortable doing so from the dining table.
I would have rated this place much lower if it wasn't for the host's prompt responses to anything when we texted them. They approved us checking out much earlier than expected given all the issues (reserved for 28 days but moved out after day 6), they immediately checked the water heater (still had issues after check), they checked lighting (still had issues after check), and they even provided other rental options they had...but we just looked for something different on our end and found exactly what we wanted through Casai Home Rentals in Polanco...2-3 minutes closer to Masaryk (area we really liked) and zero noise due to the upgraded windows the newly renovated place had!