We are EXTREMELY upset to say the least. Stay far away from this place and get a hotel. We were left outside stranded for more than 6 hours waiting for the key and the host had the audacity to argue with us through another app for a late check in fee and still not show up to give us the key. This was so so stressful for myself and my family and honestly quit dangerous and embarrassing to be left outside with all of our luggages just waiting for a key. We never got a key. We left to a hotel after waiting for HOURS. Look for another Airbnb or hotel!! Save yourself a headache and your money! We never got any refund either.