Jimena is very hospitable and welcoming. She's very quick to response and very understanding. The check in should be after lunch but due to flight changes, we arrived Mexico a bit early. We had to request early check in and she graciously accommodated us. The place is very accessible to public transpo but we took uber every time we go out. There is a tiny restaurant across the street which is a gem and a restaurant with live music/band nearby. Jimena was really nice and made our trip great. Thanks Jimena.