I had a good experience until I actually left…
We were mega jet legged thus a bit clumsy... My partner knocked over a soap holder, which we paid for in full straight away. I poured a bit of coffee on the bed, which I patted dry with tissue paper thinking it will come out in the wash.
Claudia messaged that the coffee has soaked through the cover, the blanket, the mattress protector and into the mattress (?), thus she wants to charge us for cleaning costs 1400 pesos plus for loss of business (?) and asked us to act promptly. I thought the charge was large, but I felt sorry and wanted to pay, so I just asked for pictures of the stain and the receipt to make sure. (She also said we were ‘dishonest’ for trying to ‘hide the stain’, that we didn’t report it to her on checkout, not that she was there when we checked out...)
She didn’t reply for a week, then I got the pictures - on the blanket, they weren’t showing anything, on the mattress, there was the faintest stain that would bother no one if the mattress is used with protector & sheets. Her message was again rushing us, asking for the payment the same day direct to her bank account, but in the meantime she also said that she reported the issue to Airbnb, so I decided against paying her directly as it’s against Airbnb policy and I didn’t want to be charged twice. Again, I haven’t received a reply in several days now, so I’m not sure how to issue will end, but it’s really not something I want to be dealing with on my holidays.
All in all, I think the large charge for a tiny stain is petty, I’ve never seen a hotel charging for general wear and tear before. Her messages didn’t come across well, rushing us for direct payment and prompt reply and then disappearing for a week is not professional and caused us a lot of stress during our holiday. Thus, personally I wouldn’t recommend staying here, as in case you’ll face any issues the resolution might be troublesome - although you could just bank on everything going well, so up to you. :)