We had lots of difficulties in accessing the Airbnb. When had scheduled a check in for 1 am, but when we arrived, no one was there to let us in. We had to wait outside for an hour until by chance, a neighbor let us in. The apartment used an app for the lock that was super finicky and not explained in advance. We also lost access on the app at one point for no reason. Though they were responsive over message, we still ended up waiting a lot for issues to be resolved. A beautiful, well-kept apartment in a wonderful location, but we were quite frustrated with some bumps in the road.