This 7-day stay will go down as one of the most upsetting and frustrating stays at an AirBNB which also ruined our Christmas holiday gathering with our daughter whom we hadn’t seen in a year . Nearly made us cry. To be fair, the unit and building are relatively new, great entertainment TV streaming, security is present at all times, location is great and building has amenities like parking which was convenient. While Edgar and Dolores provided additional items requested (bedspreads, toilet paper, hand towels) and attempted to be responsive, our stay was overshadowed by negative feelings. I truly feel the issues stem from management’s disconnectedness from guests and failure to understand and truly serve guests. After the first day, we stopped communications with Edgar as the personal interaction was altercating and he made us feel like we were lying about things not working and assured us that everything was working fine and would not issue a refund of any kind upon request.