My family arrived at the apartment on the scheduled date at around 4pm but the previous guests hadn't vacated. Mauricio was gracious in offering us a different apartment in the same building and proposed that we switch back apartments at an unspecified later time/day which was not ideal but with a young baby in tow my wife agreed. The problem came two days later when Mauricio sent a whatsapp message at midnight informing us that we would need to switch apartments early the next morning.

We didn't see this message as we were asleep and the next morning when we did see it we had stressful communications to agree a decent time to pack and switch apartments as the cleaner was already on her way.

Hopefully in future Mauricio will improve his procedures so that this type of unnecessary inconvenience doesn't happen (the guests in our apartment should have vacated well in advance of our arrival) and expectations and steps are clear to all well ahead of time. It would also have been good to get some acknowledgement that inconvenience had been caused either with a nominal discount or some other hospitality gesture.

The host is a bit aloof and laid back prior to arrival- I found some of the information on internet and how the hi tech door locks worked unclear although the host later sent a screen capture with clear information via whatsapp which should have been sent prior to arrival. Those staying should be proactive about getting in touch and being clear about check-in times and requesting essential information.

As for the apartment itself. It is an open space loft, with only bathrooms having doors for privacy although open closet space worked well for our baby's travel cot. Good Internet access, decent TV (though limited sports offerings) and a coffee machine with complementary coffee were highlights.

The main benefits for us were the excellent pool and gym, TV and internet worked fine and the location with the Revolution Monument around the corner and several restaurants with take away at the bottom of the building and in the surrounding area.

Main drawbacks other than those already mentioned: the periodic sound of running water from pipes (this is one of those modern industrial style apartments) , the lighting which would not be out of place in Boogie Nights, and the Reforma Street sounds which can still be heard even 22 floors up!