Mike was incredibly responsive and friendly. We were on our way from Tepoztlan and in a lot of a traffic, had to make a lunch appointment, and had to drop off our luggage earlier than check in. Not only did Mike respond and help us figure out what was needed, we got lucky and Mike generously offered to let us use the property earlier than expected. We had lots of questions about light switches, water, and trash (though his house manual is extensive) and he was always prompt to answer. We really enjoyed our stay and the rooms were beautifully decorated just like they are in the pictures! The area felt safe and was highly walkable or a short uber ride to lots of coffee shops, cafes, and restaurants! Would highly recommend.