The apartment itself is nice. It was clean, spacious and check in was easy. We unfortunately did have some problems though, because the hosts only provided us with one key for access to the apartment through the elevator.
Of course, the elevator broke down at midnight and we couldn’t access the building. The hosts did work hard to resolve this eventually but this is UNSAFE. As we didn’t have the key to the stairs, we couldn’t access a fire escape and there was no exit provided in case of an earthquake / emergency. There are two doors to access the fire escape which both need different keys, neither of which we had been given. The reason they gave? Once someone left the door open by accident. That’s not a good enough reason!
In this case, we had to break into the property to access it that evening - there was no alternative unfortunately as we had no response, the guard told us to find another place to stay and we had no money for alternative accommodation, we needed medication, had no passports etc - everything was locked away in our apartment.
When you stay here, which I encourage you do as it is a nice space after all this, ask for both keys. I hope they change this unsafe policy after this unfortunate situation but demand that there are keys available. This area is prone to earthquakes and I’m surprised that this is legal in Mexico as in my experiences earthquake exits and drills are taken seriously. This was an unsafe space at that time and we are fortunate we were locked out and not locked in!