Cristian was at the door when we arrived and even talked to the taxi driver to help him find the location. We had very little Spanish skills and Cristian's english was fantastic. He was super helpful and though we did not need much from him, he made sure that if he was not always available, someone else was. He made it feel like he would be there for us if we needed it. The place was exactly as it pictured - beautiful. Location was close to some really great areas and we felt safe at all times. We were even out on the street at 2am and there was nothing to be worried about. It was quiet and secure in the building.