Enrique and Ricardo were super easy to communicate with, and very responsive to all our needs. The apartment was in a really nice location (Polanco is a very residential, upscale neighborhood -- somewhere I would be very happy to live full-time). The only issue we had was with the hot water, which wasn't working. They sent someone to look at the water that day, and fixed one of the two showers that wasn't working. We really appreciated the timeliness of the fix, and hope this won't be an issue moving forward for future guests. Overall great place to stay, awesome value, very comfortable. Thanks for hosting us!