The room itself was very clean and the shower was amazing. Unfortunately, I could barely sleep during my entire stay there because the elevator music in the shared space/lobby area was blaring so loud I had to turn on music in my room to block out the noise.
The cleaners were so nice, accommodating and went above and beyond.
The front of the desk staff misinformed me about their check out time and policy. I called the night before I left to tell them that I couldn't sleep due to the music, noise from other guests and the loud AC, and asked if I could please check out later. I was told I could check out at 3pm, the next day I was told this wasn't true. I was charged an extremely unfair charge of 500 pesos for late check out, even though the cleaners said they cleaned my room last and that it was absolutely fine if I needed some extra time to tidy up after myself (as I don't want to leave unnecessary mess as a guest)
I wasted 500 pesos just to be polite and tidy things away. I should have been informed that if I returned the room key and left my bags in the luggage room, that I would not incur this extortionate fee. When I asked for the name of the night time receptionist, the manager at the time refused to give me the same so that I could at least pinpoint who misinformed me, as I don't want others to be blamed unnecessararily. There was a massive drama of the affair. I asked if I could at least get a free drink as an apology for this, and asked if they could charge me over Airbnb so we could disput this, but I was asked to pay then and there. I even offered to leave a great review if we could dispute this over Airbnb, but the management refused which I think is shady and unprofessional.
Tip: Bring ear plus and do not believe the staff if they say you are allowed late check. The lobby was nice, and the bathroom was fresh, but I would never stay here again because of the front desk staff members.