The host was very responsive and the 24-hr desk staff were very friendly. Unfortunately, the photos of the room, pool, and gym make them look bigger than they are. The room is small but clean. FYI the bed is very very firm (this was the main reason we ended up moving to another place). The gym and pool/jacuzzi are not very appealing. Internet is ok, but not very fast. Overall, it’s an ok place in a great neighborhood, if you don’t mind a very firm mattresses.