The Brit was more than kind to me in fixing the situation. I have not one bad thing to say about the staff or how they handled any of the accommodation issues I experienced.
I did have a lot of issue with the room it's self. The room had a very strong chemical cleaning smell that unfortunately gave me a migraine. There were stains on the bedding and furniture. The room is very loud as on the second floor all glass outside walls so you feel as though you are basically on the street. And I live is a very loud city so thought this would be ok.
It was just not the right room for me and had to move. The manager could not have been nicer about everything. The rest of the hotel was very clean. They did say they were going to give the room some extra attention after I left. I don't know if I just had a bad experience but for how they handled the situation I give them praise.