Green was very responsive and helpful. Checking in was a breeze. She will provide you a code with a lockbox that has a key to your room.
The room is on the the roof of the building so going up the stairs can be challenging if you're not in shape. The room is small but more than enough space for me and my wife.
Location was the best I could ask for. It's a quiet neighborhood with lots parks and great restaurants. Lots of people jogging and walking their adorable dogs. I felt really safe walking around at any time of the day or night. The park 2 blocks for this place is also very nice.
Only thing that I would have to advise is the bed is more of a full size not quite a full queen size. It's also very firmly. The pillows were also a bit on the softer end which didn't give me a lot of support. I didn't have to much problem sleeping though. Go ahead and book this place if this doesn't bother you. You will love it!