I have to say Ilse is highly responsive and accommodating. We had a flight change unexpectedly and was able to accommodate us in the house next door. I found the pictures were actually nicer than the actual place but it was still not bad. It fit our extended family reunion. The WiFi went out once but eventually returned. There is hot water and never had an issue with this. We had a few unexpected turn of events (disabled grandmother staying with us) and she allowed us to check in at noon with no additional cost while they cleaned. Definitely a great value for a huge group of people. Thank you, Ilse!