I had money stolen from my room. The safe had problems and the "security" guy could only come at 10pm to open it. So I stored my cash in my suitcase. Stupid move on my part as the money was then stolen. I reported it, and to say the attitude of staff was disinterested would be an understatement. I've stayed in hundreds of hotels and never had this problem. Otherwise the room was fine, although the windows did not close properly which made it noisier than it should be.