This host is a huge management company that is very responsive via the app, but completely unhelpful if you actually need anything. Our lock broke on the first day from the door slamming shut from a gust of wind. We told the front desk about the issue — the whole building is airbnbs managed by the same company, the front desk staff are affiliated with the hosts. They said they would send someone to look at it but no one ever came. We slept in an unlocked apartment for 4 nights. On top of it all, they are now trying to charge us $200 to replace the lock. Avoid!