Sandra was helpful with our check-in and very responsive to all of our messages. The apartment is fairly well-located if you don't mind taking ubers, but if you want something very close to public transport stops, it's still a bit of a walk (10 min to Polanco). The area is safe, and the 24 hour mini mart downstairs was very convenient. The apartment would have been great, except for the fact that there was no hot water at all. We arrived Christmas day and were assured that the issue would be addressed after the holiday. To our dismay, we never got to experience a hot shower in our 5 day stay, which was quite unpleasant as we visited in December. Moreover, we were assured that we could take hot showers in the gym, which actually was not the case. The lady at the concierge also could not get the showers in the gym to work, and the lack of hot water put a damper on our holiday. Moreover, the gym showers were not as well-maintained as our apartment was and were shared with the other tenants in the building. We felt that the issue was handled poorly.