Hermann is a great host. Extremely helpful and responsive, always available to assist you in any way. The only reason I am not giving 5 stars to the place is because the suite can get a bit noisy at times. If there is a TV on in one of the other rooms, you will be hearing it. If someone is having a phone conversation, you will hear it. It is a bit inconvenient when someone is solving a family crisis, or watching TV at 2:00 AM. Other than that, it is a great place to stay. The staff is also very nice and extremely helpful. The concierge is particularly good at providing assistance.