Angela was a great communicator and was able to accommodate my request for late check in / late check out as well as providing for extra set of keys. The place itself is as described. Initial impression: great space, well lit, well furnished, and comfortable. The neighborhood was excellent - close to the main neighborhoods with dining and bar options as well as being right across the Reforma mall. Getting around will not be an issue since taxis, bus, and subway are all easily accessible. Complaints: the floor was majorly dusty and not sure why no one bothered to sweep it. so much so my friend and I began sneezing the next 2-3 days. the hot water will sometimes run out. Overall: would still recommend for a great value and location.