I want to give this place a great review but, truthfully, find the cost to be overpriced for what it provides. first, It is not clean... I found 2 dead humungous flies on the wall (someone should've cleaned that before the guests arrived), second, there was no welcome message, mask, food, water bottles, or anything when I arrived (given the steep price, I think water bottles would've been a minimum act of custom service), third, there weren't enough toiletries such as towels and toilet papers, fourth, the bedsheets felt a bit dirty and not super clean (again, there are higher expectations when you're paying a lot), and fifth, the wifi signal did not reach downstairs to the bedrooms, so we were forced to use our own data...
In terms of communication, the woman I initially was texting with about checking in spoke no English. But when the time to write reviews came, I got a text from an English-speaking guy asking about my stay. Made me feel like they didn't want to answer any of my questions at the beginning and during my stay.
All in all, I would not recommend this listing to my family and friends if they were to stay in CDMX. Hope this honest review helps.