We booked with Lorena 15 days before our trip, our 1st reservation was cancelled. Right from the beginning we felt great with Lorena and her way to conduct the whole reservation. Information and availability were crucial for us. Once we got to her place, we felt at home. The place is clean, plenty of room, the beds are excellent(my son is ordering a similar one for his house). Restaurants and transportation are great. Private vigilance is 24 hours and the personnel is excellent. A++ for Lorena!