Livia was really helpful from the start by providing great communication before our arrival. Once we arrived, Luisa who works on site, was able to help us with anything we needed. Luisa was there until 7:00 pm on weeknights and was a few doors down from our living quarters, so it was so simple to speak with her. Luisa was so kind and never made us feel like we were being a bother. Luisa even helped set us up with a private tour to the pyramids in Teotihuacan with only a two hour notice. As for the place itself, the living room and bedrooms were spacious. They had just set up internet service in our room, so that was a very nice amenity to have during our trip. The location was great for us since we were looking to explore various parts of Mexico City and our uber rides were no more than four US$ to any location we traveled to.