I am writing this as a result of a not so pleasant stay at this air bnb in Mexico City. Let me start off by saying that I reached out prior to my visit in order to make sure everything was functioning properly following the massive earthquake. I was assured that everything was inspected by the city and working properly. Upon arrival, there was no hot water due to the fact that there was no gas. The hot water was not running until the following afternoon. I was charged a $36.05 cleaning fee for my stay of 6 days, however, not once did someone come to empty the trash. Additionally, my reservation was made for 3 people, we were only provided with two towels. On Saturday I called to request more towels and was told to wait until Monday. We had two towels to use for FIVE days. On Monday, the service person came in response to my towel request and handed us a key to the towel closet. The towels were on site!!! This would have been very helpful for the owner to have told us when we called on Saturday, so that we didn't have to wait until Monday. Check out time was 10:00am, which is fine for some, but personally I would have liked to be able to check out later since my time there was full of festivities. There was no option for late checkout. For any people staying here in the future, make sure you take a video of the place before and after and even during, if there are any discrepancies because the owner would not credit me the service fee for services that were not provided! I have rented other places and had no issues. It seems this owner needs some help with customer service, especially for a lengthy stay.