Gonzalo is a very nice person. He communicated well and was mostly helpful when needed. The location is excellent, the apartment is nice but needs some minor improvements, some awkward furniture layout needs adusting. No issues with internet. Fridge had ice so that was awesome. Master bedroom bed was very comfortable. The washer was great. It is a mostly comfortable apartment except for some aspects that may not be mentioned in the description: 1) Master bedroom has a double bed not a queen and smaller bedroom has a single bed with another single bed underneath. One mattress was not comfortable. 2) We did have issues with the water heater, as mentioned in other reviews, and gas smell when it comes on. I did get a headache one day when trying to put the heater on as it kept shutting off in the middle shower. It did work well during the week and then both weekends a few mornings, we had to spend an hour getting it to work. I feel that the heater can be replaced since I saw other apartments in the building with different heaters. 3) Bar Stools very uncomfortable and should be replaced. they are just taking up space and do not provide extra seating. The dining table is big and awkward, some chairs need to replaced or fixed. I think a smaller round table would be easier to sit and eat on. 4) There is noise at night when opening windows. Sounds travel in the building. Lots of light in the apartment so know that if you need darkness to sleep. The apartment got hot during the day and cold at night during our stay. 5) TV is only in Spanish so just know that. No Premium channels and it is awkwardly placed in the hallway that needs better lighting. The couch there is also not comfortable and keeps moving. The couch in the living room is very comfortable. 6) Only ONE key to the apartment. We did get two entrance cards to the building after I requested but only one for a two bedroom apartment with more than one person staying is quite inconvenient. I did not know this when I had booked and maybe would have impacted my decision. The doorman would refuse to let us in or out without a card. We had three people staying and only 2 cards and one key. 7) No handheld showers, full-length mirror, blender or power bars. Some electrical outlets were in awkward places or not enough. These may not be issues for others. But handheld and a full-length mirror is something I need especially getting ready to go every day to a conference of my peers across the street. 8) Dust-lots of dust in the apartment so maybe keep windows closed when it is cleaned and could use better cleaning supplies to easily clean dirt and dust. A small hand vacuum would have been helpful. 9) Many minor things that could easily be fixed or replaced...