The apartment is beautiful and the location was amazing. We were able to walk to so many fun attractions around the city and if it was a little farther than we wanted to walk, a $5 uber can get you about anywhere. The building staff is super friendly and attentive if you have questions or concerns, about most things. When we were looking for a place to stay we chose here because of their beautiful pool area. It was more expensive than we wanted to pay but we were ok with paying the extra because of the pool. We checked in and were given the rules of the pool area (Covid, we get it. Stuff is going to be a little different, right?) including 1 hr. maximum (must make reservation to use at front desk, didn't tell us that.), the opening (6am) and closing (8pm) and that was about it. We tried all 3 days we stayed there to use the pool only to be met with a new road block as to why we couldn't. First, the pool was closing in a half hour (we didn't know about the reservations at that time so I'm guessing that's the reasoning they wouldn't let us passed there, but still didn't tell us about the reservation. Just that it was closed) Second time, we went up right at pool opening so we could be the first to swim. Wouldn't let us in because of the reservations (Literally first time we had heard about a reservation) Third time, we HAD A RESERVATION for right when it opened and they still wouldn't let us in. When we asked why they said because it had to be cleaned because there was some sort of "crema" in the pool.. We were also told we weren't allowed to take pictures in the pool area because of security but we were the only ones with a reservation at that time and no one else was around so that makes no sense. So we stayed here pretty much for the pool that we were constantly told we weren't allowed to use or take pictures around. When we asked the hosts about it they said that shouldn't be right and they would take care of it personally. We never got an answer back besides, a thousand apologies and never got to swim in the pool.