Due to circumstances beyond the control of Sandro and Ines (water was shut off by the city) we did not get to stay at their place. However, we feel the way In which they handled the situation is worth sharing. When we arrived at their place and discovered there was no water, they didn't hesitate to put us up in a hotel. And not just any hotel -- NH Collection with breakfast included. When it was confirmed that the water would not be back the next day, they put us up for a second night. When the water hadn't been restored by the end of the second day, and not knowing how long the situation would continue, they offered us the option to cancel with a refund for the remaining 4 days of our booking. Throughout, Alex communicated with us regularly and was totally transparent about the details of the cancellation/refund. I feel that not every host would have chosen the type of hotel Sandro and Ines did. To us, that demonstrated their generosity and a genuine desire to ensure we had a comfortable and enjoyable stay in Mexico City. In conclusion, we would not hesitate to stay at their bnb on our next trip to CDMX. They embody the idea of a"super host."