Dulce was very responsive as a host and very friendly. Since this is a self check-in place, so all communication was via the message board here. She was on top of things.
As far as the place itself, it is a good value due to its proximity to the Zocalo, where you can find lots to see and do; including finding tours, restaurants, and shopping. The apartment is small but has all the amenities you need. The WiFi is rather spotty, but in my travels I have found that internet is not always reliable in Mexico. This might be why the smart TV takes long to load if you are planning on watching anything while resting from your day exploring. Lastly, there is a guide book, but it's dated prior to the pandemic and so much of the info needs an update.