Hugo was awesome! His flexible check in hours and speedy responses were really appreciated. We unfortunately didn't get to meet him in person, but it was not that big of a deal. Room and living room was clean and neat. The only thing i would say is that both beds sunk in in the middle so was not super comfy to sleep in. It was also pretty cold when we were there (in the 40s) and the blanket wasn't quite enough, I wore my coat meant for new york weather (30s to 50s) to sleep every night. Location was really awesome since it is was near by many nice restaurants.