Nando is an excellent host, he was available any time all 10 days we stayed at his loft. Although he was traveling, Nando responded to all of our messages and always provided help. He also took the time to give us advice in the area as well as other places. He is friendly and super nice. Don Jorge, the doorman, was also very helpful and friendly; in addition, when I brought a couple of visitors, Don Jorge spoke very good English. Location of the loft cannot be any better, in the middle of Polanco, close to all types of restaurants and costs.