Elena was easy to communicate with and had someone waiting for us when we arrived to show us around the place and hand off a set a keys. Arturo was helpful and very kind. The apartment was well equipped with kitchen supplies and plenty of extra towels and bedding. We were able to do laundry when needed during our stay as well, which was very convenient when traveling with children. The apartment is very secure with a keyed elevator and keyed building access. The residents we did met there were friendly. The apartment is in a great location that allowed us to visit the mercado and centro daily and we had easy access to restaurants, coffee shops, and site seeing. I would absolutely recommend this apartment!