PROS
- Great amenities (Pool, gym, etc.)
- Good location (Close to La Comer, pharmacy, cafes etc.)
- Friendly and helpful building staff
- Decent communication with host
- Apartment is spacious
- Internet is good
CONS
- The apartment on the hot side of the building is too hot to use between 12pm and 6pm
- Poor quality furnishings (Uncomfortable bed and sofa)
- Amenities get hot (Poor air conditioning in the gym and work areas)
- Lack of supplies (Need to buy your own things, for example if you want to wash your clothes using the washing machine, no products are supplied. We had to buy our own dish cloth and sponge as well.)
- Overpriced for what you get, for this price I expect a comfortable stay
First of all, the building staff and the host were very helpful with any requests we had. However, it is because of the way the building in constructed and the choice of poor furniture that our stay was very uncomfortable.
The initial apartment we were given was on the hot side of the building. The windows are tiny and don't offer any ventilation. For some reason, they did not bother installing air conditioning and so this apartment got uncomfortably hot between 12pm and 6pm - it was like being in a sauna. We knew that air conditioning was not included in the listing, but we figured since it was winter, we could open the windows and it would be fine... it was definitely not fine. The windows are useless. If you book here, do yourself a favour and make sure that they don't put you on the hot side of the building.
After complaining several times, the host offered us fans (which did very little - we had to put the fan in the corridor with the main door open to suck in the cooler air, so no privacy and a massive security issue), and eventually agreed to move us to another apartment. This was a welcome offer and the second apartment was a HUGE different with the temperature. However, in the second apartment the bed was horrible and the sofa (which was the same as the previous apartment) was in much worse condition. When you sit in it, you sink right down into the base and it's VERY uncomfortable.
For the bed, we had to put blankets between the sheets to make it softer (we had to ask for extra blankets to acheive this). Without doing this, the springs dig into your body and make for a very uncomfortable sleep - it was like sleeping on a cardboard box with springs. We woke up many times with sore backs which really put a damper on our experience in Mexico City. I just don't understand how you can charge this price and then not provide your guests with a comfortable experience - especially when it comes to the bed and the sofa, two of the most used items that NEED to be comfortable.
In addition to this, other Airbnbs will offer you tea, coffee, sugar, washing detergent, a sponge/cloth, if there's a washing machine (which there is here), they offer you washing liquid/powder, a toilet brush to clean the toilet... this place had none of that and we had to buy our own supplies (including foil oven trays because if you wanted to use the oven there was nothing to cook your food in). Again, for this price, you'd expect at least the basics. On a related note, we stayed for a month, and they didn't clean the apartment ONCE in that time, so we were stuck with the same towels and bed sheets and the floors got filthy. I know it's not a hotel, but come on... a whole MONTH without any sort of maintenance to ensure a comfortable experience? I messaged the host about this but they simply said that they didn't offer cleaning.
But wait... there's more. One day, the power was turned off for the whole day, which meant that everything in our fridge was ruined and we had no internet so we couldn't work either. Upstairs in the "coffee lounge" which is supposed to be a coworking area (and which we had to use on account of the first sauna apartment aka the unbearable heat) was ALSO hot during the day. The air conditioning units are simply not enough to cool down the areas that get hit by the sun. Really poor building design in this regard.
I could write so much more about how much potential this place had and how disappointing it actually was, but I'll leave it there. If you want to stay here, it'd be fine for a couple of days, but not more than that. It's disappointing because it's designed for digital nomads so that you can live and work comfortably, but in reality it's just a money making scheme and they've done the bare minimum to keep it running. Honestly, I do feel bad writing such a negative review because the staff and host were nothing but lovely, but I feel like other people looking to book this place should know what they are getting themselves into.