Here's the context: I was fleeing an airbnb that was a total disaster-the apt was adjacent to a cistern. It was Semana Santa and the pickings were not great.
Given that the place I was leaving had no windows, this place seemed like an improvement.
Check in: I was unnerved by a request for a copy of my official identification. A first. (I provided a photo with critical info concealed). The guard, not Victor, clearly resents airbnb visitors. Victor, the other guard, is super buena onda, helpful and friendly.
The place was HOT. Mexico City was very hot over Semana Santa and the apt only had a very loud fan. Opening the windows was useless. There was no cross breeze. Schedule your visit during cooler climes.
Most places, actually all places, provide a garrafon of water. We received two small water bottles.
The cutlery was left scattered in the drawer.
No coffee, no coffee filters, no wash towels.
Host was very responsive to a request for paper towels and a wine opener. There's that.
After I realized I may had left a cherished sweater in the apt, host promptly responded with a photo of the items that I did leave. I informed him that I would pass by the following Monday when I planned to be in the area. I was told the bag would be with the guard.
I arrived by taxi. No bag. It could not be left with the guard, I was informed, because I had not stated when I planned to pick up the items.
Monday, evidently, was not specific enough.
I was not told more detailed information was needed.
I wasted 20 minutes and taxi time waiting while the housekeeper, who may or may not have searched for the items-I received conflicting information. The host has not since responded. I'm simply grateful the items were replaceable.