Overall, our stay was great and had no serious issues. The only two things I wasn’t exactly happy with was the halls and the check in experience. The lights outside of the elevator to the actual door of the apartment are motion censored but didn’t always work so sometimes we were scrambling to safely get into the apartment in the dark. As far as check in, Venus let us know we were more than welcome to drop off our luggage at the front desk while it was being prepared so that we wouldn’t have to bring it around the city. My little sister arrived in Mexico very early, way before I did. But when she tried to drop off her luggage before heading off to an appointment, the man at the front desk was rude and told her that if she left it he wouldn’t watch it. So not only did she waste time going from the Airport to the apt, she also wasted money on two Uber’s. Very inconvenient. That man was rude everyday we were there, sitting behind the desk every time not even greeting us. And just honestly had a resting b face...He made us very uncomfortable even asking him questions so we avoided him every time we came and left. We had so much trouble opening the door the first time but because he was rude we didn’t even want to ask for help. Took us a while to get in. Other than that, Venus was nice and his place was in an area close to bars and restaurants.