We didn't meet John but concierge was great and settled us in on arrival and helped with extra keys for our daughter. Very comfortable modern apartment - very clean and super convenient located in the Centro Historico. Used Uber for getting around and walked to Zocalo and up Reforma easily. There was a coffee machine Nespresso with only two capsules - no advice on where to buy more, but we used the little cafe downstairs every morning for coffee, fresh juice and great scrambled egg sandwich!! Loved our time there.