María was helpful with information about check in and out and always quick to reply. The location is great, central to many of the things I wanted to see my first time in Mexico city. The place is very secure, with two coded doors and a security guard during the day. There are a number of lofts in the building, which also houses a few businesses and appears to be a bit of a co-working space as well. As others have mentioned, the stairs are steep and have no bannister, so it wouldn't be a great place for kids or elderly guests. It is quite small and the kitchen is limited, but there isn't much need to cook in Mexico city and it's a great size for one or two people. The biggest drawback is the lack of airflow. There is no AC and no fan inside, and to let air in you must open the doors or window, but the window is huge and has no bars or screen and opens to the walkway, so everything needs to be closed at night for safety and privacy. The temperature wasn't bad, a bit hot in the evenings, but it did get a bit stuffy. The bed wasn't bad but not great. Cool decor inside with exposed brick and a rustic feel. The only other major issue was the wifi. It was always pretty slow and at times did not work at all. Only a real issue if you were planning on working or doing video calls from the loft.