This was my first experience using Airbnb and whenever I come to Mex City I always like to stay in the Condesa/Roma/Hipodromo area.
The apartment was exactly as shown on the Images. Charming, cozy and with access to a nice balcony (It has it's own mini balcony as well). If you mind stairs, take into account because the apartment is at the very top of the building.
Though I did not deal directly with Penelope except at the end, other people from the house were available to help and they were very attentive. Would definitely stay there again!