Pros: The apartment is beautifully decorated and has an excellent location, steps away from a shopping center with restaurants, stores and cinema. Public transportation and the tourist bus station are also steps away. We enjoyed the pool and the jacuzzi, and a massage at the spa. I asked for a blanket and they brought it the next day.
Cons: We didn’t receive the elevator access card at check-in, so we had to give a whole explanation to the guards when getting into the building, and we had to use the service elevator for a day and a half while we got the access card (we arrived during the weekend and Kukun’s office was closed). Using the parking space is a complex process so if you come with a car prepare your tolerance to frustration. Also, there was a miscommunication because Kukun’s customer service told me the service elevator went all the way down to the parking lot and that was not true. Without the elevator access card and without a service elevator in the parking lot, we ended up paying to park somewhere else to avoid further frustration. I had read in other comments that the apartment was too warm. In our case, we had cold, rainy days and the apartment was cold. The window overlooks one of Mexico’s biggest avenues and it was extremely noisy all day and night, even when wearing ear plugs. I don’t recommend this apartment to light sleepers. I think the warm/cold/noise issues happen because actually one of the “walls” is all glass from top to bottom, which gives a beautiful sight of the city, but because it’s not sealed and doesn’t have a double layer, all warmth/coldness/noise from outside comes to the inside. I consider the apartment is ok for a short stay but not for a long one.