I’m extremely disappointed with the host and how they handled my situation. I booked this property for me and my family (7 people) because the view was nice and the pool looked great. Unfortunately, the advertisement on Airbnb was misleading. When me and my family when down to the pool area, we were told that the pool is by reservation only and only two people were allowed at a time. To make matters worse, they had no more available spots to use the pool for that particular day. I immediately contacted the host and explained to him the discrepancy in what was advertised. I reference the, “Get-What-You-Booked Guarantee” policy which outlines that a refund would be given in the event the listing is not as advertised. The host stated that this was an Airbnb policy and would not honor it. I felt mislead into thinking I was booking an apartment with pool access from 6am to 11pm but this was not the case at all. I will not be booking with this host again for the horrible customer service I received!