Julio was the on-site manager who primarily corresponded with us. He was prompt in his communication and very much accommodating. We had a couple of hiccups arriving at CDMX: 1. super late arrival due to delay on the tarmac, and also due to 2. luggage didn't get on the second flight, so we had to stay behind to speak to the airline baggage people. All this resulted in us arriving at 2am, and Julio was staying up late being helpful with suggestions of where we could still eat at 2am in the morning. The on-site staff Saúl also stayed up late to open the door for us in the middle of the night.
The next day, we expected the airlines to deliver our luggage directly to the Airbnb around noon as they promised. Julio was there keeping us updated. He let us know that by 2pm there were still no signs of the luggage. Upon returning to the Airbnb, he also generously helped us call the airlines contact number we were given. Although to no avail, we still very much appreciated him helping us. Amid the chaos that is Mexico City, and the bureacratic runarounds we've been given, Julio and the rest of Casa Mariscal were a standout with their professionalism and efficiency.
The great people aside, this was also a very beautiful stay. It's a retrofitted house with an unassuming exterior, but inside there's a lush garden, an elegant library serving as the check-in desk, and multiple modern cubic dwellings with high ceiling tucked in the same space. Simple and beautiful. A whole symphony of birds would wake you up in the morning, as if you're no longer in a sprawling metropolis.
The location is not necessarily the most hip or central area of the city, but with transportation relatively cheap, it was easy to go places. We mainly used Uber and DiDi. It took us ~10-15 mins to get to the central part of town (Roma and Avenida Reforma area) but traffic condition could easily bump that number up.
Overall a gorgeous stay and we would not hesitate to stay there again. Maybe we'll try a different room as they all have their unique layouts and characteristics. I would certainly encourage future travelers to check out this, and other Casa Mariscal listings under Victor's account.