perfect location in condesa, clean and safe. everything was working properly. WIFI password I had to ask for and I waited. I am travelling with my office. its a nogo when you arrive in the night and you have no wifi for computer or phone. I asked for extend my stay for 1 night personally, no answer. without telling they change the booking, was not possible to confirm (software?). another booking came in and I was fired very unfriendly and without telling. they all new that I will stay one more night. the rest was so unfriendly I have never seen in mexico. I speak very fluent spanish and I know the area perfectly. at the end we had a missunderstandig, we solved and I found a better place to stay for one night. later I realised that they blocked the date because they wanted me to pay 2 nights instead of one over a different ad. I have all the conversation documented. these guys behaved like psychos, well my spanish is good enough to tell them what I think so that they understand it.