Natalia and Fernando were amazing hosts. We did have trouble with the door lock ( it was us that did not understand how to open it!). I contacted Natalia and she sent Fernando to the APT to help. The Apartment is cute, close to everything ex. 7-eleven around the corner, the mall, restaurants, Starbucks and Pasion cafe and we felt super safe. The APT is in the Reforma area. There is also a doorman who is very attentive.