I can't say enough great things about this place. I went in with good expectations, but it far exceeded.
Communication: Bianca was beyond responsive. Allowed us to check in early with no issues, checked on us as it got close to our visit, even during our visit to make sure everything was going great and to see if we needed anything. Andrea let us in, showed us around (we do not speak Spanish but were able to understand everything she was referencing to when showing us around the place). Andrea came a couple times during our stay (never even saw her!) and cleaned up, made up the bed, etc. Amazing touch you don't tpyically see with Airbnb stays.
Location: You cannot get a better location if you are looking to be in the Polanco neighborhood. This was our first visit to MC, so we were not aware how large the city and how terrible the traffic is, so you tend to want to stay in one area where you can get around on foot, and Polanco is certainly that neighborhood. You are literally in the heart of everything (did not once hear street/people noise). We walked to all the hot spots for restaurants (ate at Pujol--ranked 9th best in the world--Karpos & La Unica), bars (went to Gin Gin--rated top bars in the world), and shopping (a couple blocks away from all the luxury shops). When we traveled outside the Polanco neighborhood, we were able to get Ubers easily right in front of the building. You're also literally across the street from a convenience store and a grocery store to get anything you could need.
Access: Andrea met us the day of, and we were left keys to get into the building, so we felt super safe (area is safe anyway). The door keypad was set my preferred code and locks behind you so you only have to use a key to get in the building.
Amenities: We have stayed at a lot of Airbnbs, and never have I felt more like I was in a hotel than here from the included cleaning service throughout your stay, to bananas and breakfast bars provided. There also was a closet (we did not partake) that had bottles of liquor that were free to use. The fridge even came with bottled water, milk, and some beer. Such an amazing touch.
Comfort: We were 5 adults (2 couples + Single) and this place was perfect. The square footage is huge, so we were never once cramped or in each other's way when getting around the space. Tons of space for lounging, including the gem that is the balcony. We spent every night before dinner out there enjoying a glass of wine and taking in the cute street sights. All of us also slept like rocks. The beds are very comfortable with sheets that I would buy for my own bed!
Overall: Can't say enough great things. If I had to provide one bit of "negative", but not really--just a note--there is not Air Conditioning. We are from Atlanta, so we are used to keeping our homes really cold. I sleep at 64*F at home, and I will say that I was comfortable. There were very powerful fans that we had on us at night and had no issue whatsoever. Just wanted to call it out in case you are similar in liking a really cold home and are travelling in hotter months (we were here last week October). Another thing, not with the space, but traffic is the worst in the world. Literally, so plan accordingly. Ubers are beyond cheap (went 4 miles that took an hour for equivalent to $6), so best way to travel, but add in extra time on top of extra time when you need to be somewhere at a certain time.