When booking, I spoke to one of the hosts (Raquel) and she mentioned that, although the check-in time is 4 PM (a bit late for my taste), I could stop by and drop off my luggage and come back to get the room. This did not happen. I arrived, and reached out via chat and the phone number. It took 1 hr until someone could answer from Carcho and had no idea. No apologies were given nor solution provided. Other than that, the place was great, including the bed. Be careful with tubes under the bed (mid-section on sides) since the space on the sides of the bed are reduced. I hit my toes a couple of times.