Natalia was so kind and very responsive to messages. This apartment is so secure. The front desk staff is also very helpful. The terrace was so nice. I was happy to see that there was a separate tea pot in the apartment.The location is in the heart of downtown near all of the downtown sites like San Juan Mercado, El Moro, and more!! It reminds me of downtown LA. Huge plus... there’s an elevator in the building!!!