Absolutely stunning view from the unit. Building has fantastic amenities (gorgeous rooftop atrium with pool, etc.).
Host was nice, but check-in could’ve been smoother. We arrived at the agreed time but had to wait a bit in the lobby for the host to respond to our texts and calls to tell us the unit number and authorize our entry with the front desk staff since they said they had no notice of our arrival.
The listing said it was an easy self check-in but this wasn't really the case. We would have like to have been informed in advance that we would be required to be fingerprinted and show passports in order to register. It’s not a problem, but should be disclosed as a part of the check-in process.
Unfortunately, there was very loud noise from a large construction project on a neighboring building that (in spite of the high quality windows) went on from dawn until dusk. That was a bummer.
Shower and toilet areas are connected, so water stays on the floor long after your shower, which means your feet will be wet when using the toilet. There's got to be a better design than this.
Wifi was so slow that it was actually a burden and our cellular service was faster. We tried rebooting the modem a few times but realized the service was just slow. We had to bypass the wifi in order to receive any data to our phones. Luckily we have WeWork memberships, so we were able to work from their offices. We didn't bother pulling our laptops out in the apartment.
Bed would be fine for one person but was too small for two people. (I think it's a double.)
The basic necessities weren’t provided until we requested them. We had to ask for napkins/paper towels, hand soap, etc., which the host did send over the next day. Toiletries were sparse. The little basket included a bar of soap, toothpaste, and one tiny travel bottle of head and shoulders dandruff shampoo. (Anyone with color treated hair knows this kind of shampoo will strip your color out and potentially damage your hair.) So, you may consider bringing your own shampoo and conditioner.
The toilet had difficulty flushing from day one. We contacted the host and we were told to call maintenance about it. Not sure why the host didn’t offer to handle this for us. Maintenance issues shouldn't be the guest's responsibility.
The Netflix app was technically on the TV but we had to contact the host for a login and password. We had to try a few before one worked.
The blinds were broken before our arrival, which meant we weren't able to close them. So, the bedroom was bright with city lights at night. We notified the host, who told us she would have someone come to fix them but no one ever came.
We asked if it was possible to have a second key to the unit, but we were told we would have to pay $10 to the front desk to have it made. Given the overall price of the rental, this seemed unreasonable to us. If it were my rental, of course I'd pay the $10 to make sure guests had 2 keys and were able to have comfortable access to the unit during their stay. I can't imagine placing the burden of getting a second key made onto my guests. Since the unit door locks from the outside and the elevator requires the keycard for access, sharing one key was challenging.
Overall, it was just an okay stay for us. Way too many basic things were neglected and required our attention, taking away from the pleasure of our stay. Not the best experience we've had during our time in CDMX. Could definitely be improved with the host's attention to the basics. As I said, the view is lovely.