Alina was a great host and replied quickly. I had to rearrange my Mexico City plans, and she allowed me to check in my bags early. There was an unfortunate unforeseen issue with the apartment, but again Alina made sure to make it right. Located in a great spot of the city. just note it's on the 3rd floor with no elevator. Not a problem for us, but may be for older or disabled people in your party.