Lorena did a great job at being so quick to respond. As soon as I got there, I called and she told me it was as easy as buzzing in and letting them know my name. The only down side was that the moment we got there, there was no key to our room and the door person said he would let us in as we come in. So walk us up etc, and that was strange to me but Lorena got the key there quickly so no big deal. The space was clean and had dishes we could use alongside a microwave to heat things up! Parking was available and I was going to use it but ended up not renting a car. I would 100p stay here again. It was so close to places to eat and get things delivered. Very safe too if you're traveling alone and want to feel more secure!