I arrived at the place with my friend but the doorman was not informed that we would be there. Therefore he didn't let us in, I called and sent a message to the host about it but he didn't reply til the next day. I am a Airbnb host and this should never happen to anyone specially after the screening the host made us go through before accepting our reservation. The host will make you upload a picture ID of all of the guests. Terrible experience, even after that happened they kept creating false narratives so they could keep our money.