This was my worst stay in 5 months of traveling in Mexico. There were 4 major issues with the place:
1- Check-in mistake and giving me the wrong address on the listing: The host put the wrong address on the listing and I ended up at this other location, which was also owned by the host but was not the place I booked. The caretaker of the apartment tried to call the host multiple times, so did I. I waited in the lobby for an hour with my luggage, after 12 hours of travel, completely exhausted. Eventually the caretaker took pity on me and let me up. I helped her make the bed and set up the room. The host finally called me back 4 hours later, and said "I have no idea how this happened, I'm talking to airbnb to figure out how this happened", to which my response was simple- you just put the wrong address down dude, it's not that hard.
2- No drinking water, keys, and basic amenities: I told him I was fine with this place as long as he would make sure that there was water in the kitchen, toilet paper in the bathroom, and a towel for me - none of which were available when I got there. He told me that he would make sure of it. This was at 8PM and I sent him another message reinforcing these needs before I went to bed. I went to bed, and woke up at 11 PM with no water in the kitchen, no TP in the bathroom, and no towel. I wouldn't be as upset as I was, had I had keys to leave the apartment to go buy water downstairs. But they didn't have a set of keys for me, so I couldn't leave the apartment without the door locking the behind me, and I was left without drinking water.
3- Communication: Because there were no keys, I had asked Alexis to send me the caretaker Mary's number, so that I can just call/text her when I need to leave or come back in. This was on a call at 8pm. When I woke up at 11 PM, he hadn't sent me the number, neither had he provided the above basic amenities
4- Unsafe behaviour and harassment: When I called and messaged him at 11 PM, not having received the basic items, Alexis had a whole attitude change and started straight up lying and making excuses. The next day, he started to pressure me, asking me to move to the other location, even though I had already made it clear that I had a full schedule for the duration that I was in CDMX and I wouldn't have time to move. But he had double booked the place by putting the wrong address on my listing, and he wanted me to move so that his other guest would have the "right room". He harassed me for a full 24 hours.