I have always loved using Airbnb for its accurate listings and ease of communication with hosts among many other reasons. Unfortunately, I can't say that this last trip was any of the above. I am extremely disappointed at the lack of communication on Sonder's end, especially for a booking agency who has multiple staff members working for them. I still can't believe that they have not acknowledged any of my multiple complaints and/or attempts to communicate. Sonder has been completely unprofessional and unavailable from the get-go. When we first arrived at our apartment we showed up to find an email stating that they were no longer able to accommodate us. This was rather frustrating given that they were just telling us this news the morning of our arrival with zero time to find other accommodations. Thankfully, a woman who worked for Sonder found us sitting on the doorstep and told us that now they were in fact able to accommodate us as they got the gas hooked up… just to be clear, we were not aware that this was a building that was still under construction. The elevator definitely wasn’t up to code and the entire building wreaked of fresh paint which I don’t even know if this was safe for us to be breathing in, not to mention the fresh paint that stained our shoes.. yet being the easy-going people that we are, we rolled with it. After they walked us to our apartment they told us that we could text them if we needed anything. I did just that the moment I realized that we did not have heat as expected. I tried to communicate via Airbnb messaging, Sonder app messaging, text, email and phone with no one to directly communicate with. Finally, we got ahold of someone at Sonder in Canada who said a heater would be sent on its way. I told them that I was willing to try this out and see if I could make it work, yet the heater never came (until I'm assuming days later when they finally reached out to me via email), so we were forced to leave the apartment only hours after we arrived so that I could be comfortable. I have a medical condition that makes me extremely sensitive to cold. That is why having heat was the first condition I had when searching for an apartment. With zero communication to resolve the issue and 50 degree F temperatures in the building, we had no choice but to find other accommodations. The apartment literally had zero trace of us once we left, so no cleaning was necessary whatsoever, yet I have still not heard any response from Sonder to resolve this situation despite my many attempts to communicate. Every response that I did receive from them completely ignored the fact that we were having an issue and that we had left the apartment. This has been a very off-putting experience and I will never book with Sonder again. I also think that Airbnb should reconsider allowing Sonder to post its listings on their site, as they are not following the standards of accurate listings and quick and easy communication people expect when renting with Airbnb.