Richard was easy to get along with and provided us with a great about of information before and during our stay. There was an issue with the boiler that he addressed promptly. The location is wonderful because it is in walking distance to so many wonderful places and/or it's easy to get on the subway. The street noises in Mexico City were a bit of a shock to us but earplugs made it easier. The terrace is beautiful and we spent a good amount of time out there in the mornings and evenings. It was fantastic to have a fridge, and the water left in the room for us was hugely appreciated after all the travel. We would absolutely stay here again and hope to soon!