The apartment was spotless, the bed very comfortable. The kitchen is well-equipped. Beverages and cookies were available. The dishwasher is not secured; with dishes loaded, it is wobbly & racks slip out. Overall, lovely, secure apartment in a walkable neighbourhood.
However, the check-in was utterly dysfunctional & strange. The woman overseeing the entrance had no idea who I was, struggled to understand my name, asked to see my passport, twice asked to see my check-in information sent to me by the host, made a phone call with no answer, asked to see my passport again, wrote down my name, then took me to the elevator & said "piso 1". I said the apartment is 2XX & on the 2nd floor. I speak Spanish. She repeated "piso 1" & pushed the button for piso 1. Not knowing if my information was somehow incorrect, I tried to open the lockbox outside apto 1XX. It did not open. I went to the 2nd floor & tried the lockbox for 2XX. Of course, it opened. This was a bizarre & tedious check-in.