Check in is 3 - we arrived at 5:30. Front desk had no information about our stay and instructed us to reach the host- which we tried unsuccessfully. Around 6ish they got in touch with them and allowed us upstairs. Unfortunately housekeeping was cleaning so again we waited. Fingerprints were taken for use of elevators but didn’t work 5/10 times. Location was great and that is the only positive I have to say. If we Could have found alternative lodging. we would have left. We did receive a refund for the first night.