The hosts were amazing! Any request we needed they promptly addressed.
The location is great. In the center of Polanco. The apartment is spacious but a little outdated for our personal preference. Photos in the listing are accurate. I believe most apartments in the Polanco area are a bit older and outdated - so this is common.
We did have some issues with the WiFi not working correctly in the bedrooms and the hosts were quick to address it.
I did not give the cleanliness 5 stars because it was dusty and the floors were dirty when we arrived.
I would recommend this apartment to families or a group of friends. It’s a quiet apartment and safe. You are provided keys to access the building in addition to a code for your apartment. I think the best feature of the apartment are the hosts. They were available 24/7 to answer questions and requests. They def deserve 5 stars on their service.