At first impression, Carlos's place is neat and stylishly designed. But upon closer inspection, the linens were stained, and we found clumps of hair with dust in the beds. We were taken aback by this and moved out right away because we couldn't possibly ask our kid to sleep there.
But I'd like to commend Carlos and Jonathan for their communications thereafter. They immediately got in touch and offered to clean the apartment again. After learning that I have already made alternative lodging arrangements, Carlos graciously offered to refund me the remaining nights in full. That was their saving grace i think.
I have no doubt that Carlos and Jonathan will learn from this and improve. I really appreciated their flexibility and honesty, and their good work turning around a difficult situation!