Luis and his staff were very kind. I let 3 different security men who would work around the clock on different days to ensure the safety of the place. They have to ring you anytime you are coming in which is fine with me because safety is absolutely important. I am so grateful for the hot tub that was so damn relaxing. There are some cleaning supplies in the apartment so if you want to spruce the place up a bit the option is there. The windows open which is great. There is Netflix and youtube on the television for you to enjoy. For some reason, there's a backdoor at the kitchen area which is more like a maintenance room that doesn't have a lock nor does it close. A lot of cold air passes through there. I failed to ask about it but it didn't disturb me much.