Violeta and her husband Lorenzo were extremely kind and welcoming. I had no problem reaching her when I needed to (which was only once with the bus, and once because the pilot on the water heater went out). She responded immediately. The room was very clean, and had upbeat decor. The mattress is memory foam. More on the medium side, no too firm or soft for me. There is a private bath and shower. They have a water jug in the kitchen so you need not worry about drinking water, and they offered me coffee in the morning. The room had a lock if I needed it, and my space was completely respected. I definitely would stay again. It’s a great value with a great host!