This was one of the worst rentals we had. Before booking it, I asked about the lack of heating and they she said they had just bought space heaters. I would not have rented it otherwise. We get there after a long trip and it is very cold and there aren't any heaters. I wrote and she said oh, yes, there aren't any heaters there?! Well, they promised us and so she said she'd send one over. Well, there was only one which we had to move around from room to room to keep things warm. When I said I had expected enough heaters to keep it warm, she said I had put down only one guest (my error in quickly booking) and she would "upgrade" me to two heaters. While we were waiting for the heater to arrive, we went out food shopping. We came back, tried to turn on the fairly new oven multiple times and were left with a room full of gas. Again, she seemed surprised and told us to use a lighter to light it. There was no lighter in sight. So yes, she responded but this was a bad experience