Rosario was so responsive and helpful for our whole stay (9 weeks)...the place is HUGE- if not a little sparce, but really big with tons of storage. Every was wonderful- the doormen were helpful, the bed was comfy, the shower was powerful and hot, the washing machine was super convenient. It's our 3rd stay in Mexico City and even though Polanco is MUCH quieter than Roma and Condessa- this place was by far the most peaceful place we have been. It's a city, a noisy city and this place was a winner when we worked from home daily and also wanted quiet nights in... we'd most certainly stay here again. Book it, everything was wonderful!