We chose this “apartment” because there was central heating and air conditioning listed as an amenity. The heating and air conditioning are broken. We told the host, he provided tiny space heaters that make the air incredibly dry and uncomfortable. We had to bring a heater into the bathroom every time we showered too because it was freezing in the bathroom as well. Heating and air conditioning were not repaired.
Every towel was stained and disgusting. I asked for them to be replaced. So few hours layers the security guard had two towels for us completely open not in a bag. Touching the front desk where people put their dirty bags.
Toilet seat broken
Shower head was broken and when the manager repaired it, left stains all over the floor because there was water on the floor and he was wearing his sneakers. So to clean it, he simply wiped all the dirty and wet stains with a dirty rag. Zero disinfection was done even though apartment is listed as following COVID Protocols.
Multiple stains on the couch and coffee table.
Several hairs in the bed sheets
Stained pillow cover
Stained walls
Security guards don’t wear masks, we came home late at night to find the front door fully open and the guard asleep (snoring) us coming in didn't wake him!
Code to the door was not provided initially; had to call the management on arrival so that we could access the apartment even though on listing one of the amenities is self check in.
Overall an unacceptable experience and apartment.
Instead of having a relaxing time we have been texting back and forth with the management living in a dirty, cold apartment.
We were choosing between a couple different places and only chose this one because it was advertised as having heating, and self check in. We are only here for three days and didn’t want to deal with coordinating with people but now have been doing so non stop. This was an unacceptable and stressful experience.