Terrible customer service and cooperation to work around my situation. I was robbed in Mexico of all my cash, personal laptop, and belongings a month and a half before this reservation was to take place. I contacted Eduardo and Airbnb to request a refund or to change the dates so I could return home and get my personal items replaced however he chose to ignore my messages for over a week and then refused to offer me any consideration even with my reservation still be over a month away. So I’m forced to continue my trip instead of losing $2,000. They only provided me one toilet paper roll and garbage for my month long stay. It’s my understanding it’s supposed to feel like home, and to accommodate your guests accordingly. For how much you charge your guests the least you can do is keep the place equipped with cleaning supplies and basic toiletries for the duration of their stay. It’s common practice. Would not stay here mainly because you were willing to take my money and not consider a rebooking for different dates and the terrible lack of communication.