Our first night was rough. The room we had had no windows and across the hall dogs barked all night long, leaving us with little sleep. In the morning, we asked to be moved to a quieter room with natural light, windows, and a balcony. Penelope was very accommodating! She wrote us back immediately and moved us to the third floor. My suggestion, ask for the second or third floor. Game changer! I recommend staying here👍🏼