We haven’t met Norma in person but communication with her was easy and efficient. She took care about everything relevant to make things easier - like where to get the key and small instructions for the apartment and checkout. She also checked on us during the stay about how the things were going, it was very nice!
The apt is clean, well located. The building is safe. A bit noisy both due to the street noise and inside the building (you can hear people on the stairs sometimes and also the ventilation in the room is quite noticeable). It’s not a big deal though if you usually sleep well.
All in all, good value for money