While the place is beautiful and the staff is lovely there were some communication issues. We were told that we would could request fans since the master bedroom was the only place with AC. When we called down for fans they told us they were unavailable and it was very hot and uncomfortable sleeping at night. Also, there was an issue with the elevator where we were stuck for 20 mins and we missed one of our non refundable excursions due to lateness. If it was not for our driver who was waiting for us outside, we would have still been stuck in the elevator. He alerted the front desk that we were stuck inside.