Thomas made us feel welcome right from the start - he sent us arrival information by email and text to make sure that we had a smooth process getting to the airbnb from the airport, and greeted us with a huge warm smile as he opened the door. He gave us a short tour of the beautiful space and sat with us for some time getting to know us and what we were hoping to see and do on our stay, and gave us great tips and inside information based upon that.