Check in went smoothly. The property itself was nice, the front desk attendants were great. There is a oxxo connected to the building. A Walmart express and other shops and eateries are about an 8 minute walk. I didn't necessarily feel safe walking in the immediate area as opposed to other parts of CDMX. There are large buses and 18 wheelers parked on the streets and the sidewalks surrounding the area smell like dog urine and are dirty.
There however is a bike trail and train tracks below the primary bedroom window, I don't know how much the noise the train makes because I did ended up canceling my stay a few hours after checking in.
After getting into the apartment, I noticed dirty handprints on several walls all over the apartment. There was even ketchup on the laundry closet door and gunk under the TV console. The unit obviously had not been cleaned. There was no trash bag in the kitchen trash can or spare trash bags for our week stay. There also was not a stitch of toilet paper or paper towel to be found in the whole place. That's how I know how far the walk to walmart takes, I had to purchase my own and paper towels.
There was long black hair strands of hair in the bathrooms and most disturbingly, on a pillow case, under a comforter, and sheet, and the throw blanket at the foot of the bed was covered in hair. The host claims that the linen was cleaned, they did look clean although they were clearly damaged with possibly nail polish, cigarette holes, and covered in hair. Both rugs in the unit looked like they had not been vacuumed in weeks. There was hair on the counter in the bathroom, in the shower, and on the floor.
Once the Host was contacted, he seemed unconcerned because it was a holiday weekend and clearly he didn't have a team available to assist in emergencies, despite listing emergency numbers. He let me know that he would gladly accommodate me on Monday, I checked in on Saturday so expected me to just get over it until he could work it out. That will absolutely not work and that is disgusting. He then offered to refund me 100.00 towards me reservation but the carelessness and unconcerned attitude had already ruined my day.
I began to search for other Airbnb rentals and notices that he was also the host of the apartment next door. I requested that he simply move us to the next unit over and he said that he could but he wouldn't be back until Monday for that unit to be cleaned. Neither apartment should have been made available if they were not already clean! I booked my reservation the day before, so clearly the holiday was more important that his guests and income.
That being the last straw, I called customer service and they were Rockstars the way that they handled my issue and I will be fully refunded. I was able to find a place last minute during the holiday weekend even though it cost an extra 200.00 for the same length of time but I didn't get checked in until 11:30 p.m. and I checked into this Airbnb before 5:00 p.m..
In conclusion, seek out a better location and pay attention to cancelation policies.
Good luck, from Texas! 🖤