My husband and I travelled to Mexico City with our two young adult children. Arrival and entry into the apartment was really easy. The instructions and photos were very clear. Heidy also has a great setup with a keypad and lock box so you do not need to worry about who has the key and you can come and go easily as you please. The apartment was very clean and spacious enough for all four of us. Having two bathrooms is a bonus and there was plenty of hot water. Our son slept on the sofa bed and he said it was totally comfortable. The artwork in the house is very nice and she has thought of lots of nice little touches like reusable shopping bags to use if you go to the grocery store, guide books, Mexican art books, cards and games. The wifi worked great. There is filtered water available in house. The rooftop patio is nice too. This is a good apartment in a nice neighborhood, good value and an excellent host!