Our stay here was a lovely experience, and I'm really grateful that they were also able to accommodate our alteration and refund when there were issues with our flight and we had to postpone by a couple days. Communication and check-in were easy and the location is a great one. The 24-7 security was reassuring and everyone was really pleasant to interact with. And there were a lot of nice-to-have touches that we used, like the coffee/tea, smart home device, hand sanitizer bottles, and the sparkling water. I would definitely stay in a Casai property again, but here are some things you should know about the listing - these aren't deal-breakers for us, just things we wished we had known beforehand:
-the bed is VERY firm. Even as firm mattress owners, this was a little on the uncomfortable side for our taste.
-the patio is beautiful looking, but it's basically a fishbowl. Anyone walking up the stairs to the other units can basically look right in, and the other units can look straight down from their windows. The lack of privacy kept us from using it during our stay, but if you don't mind then it's a good option for some fresh air without having to leave the building.
-the walls are VERY thin. we were provided with one pair of earplugs (I'm sure we could have requested another pair if we had needed them) and they were definitely necessary. Full conversations and music could be heard through the walls, sometimes starting at 6 am - this is noise happening inside the building, not outside. I'm sure the other folks in the building weren't being louder than normal, I just think the walls are thin and the noise travels easily. This noise didn't bother my partner (who is a heavier sleeper) but for me, it was a little distracting.
Again, these weren't deal-breakers for us, and Casai's hospitality is really great. I'd love to stay in one of their properties again and would also recommend them to friends/family coming to CDMX.