I’ll start with the great: wonderful location (quiet, safe, close to restaurants and cafes), beautifully furnished, very comfortable beds. Fast, reliable internet. The doormen have been so extremely kind and helpful. Laundry access is great, but it is one floor up and not in unit as advertised.
The not so great: it is a luxurious space with sporadic basic amenities. No body wash, crappy and watered down shampoo / conditioner. Lots of fancy kitchen gadgets but nothing practical you’d need to use them like pepper/spices, tin foil, or oddly, larger bowls. Only 3 forks, one of which was bent. 🤣
The first night we stayed there, we didn’t realize that the space did not provide mosquito protection. Most Mexico airbnbs give at least the plug in protectants; I woke up covered in 20+ bites. When I told Raquel how uncomfortable I was about that, she said to buy them myself because guests kept taking the plug ins, but “mosquitoes in the city [don’t carry diseases like Dengue]”. Very wrong lol. She / manager Alex said they would measure our beds and install mosquito nets. That never happened.
I also asked for surge protectors because you’ll quickly see that with the exception of one surge protector used by the TV, all outlets are bare and there are no additional plugs for your devices—again very strange for any standard Airbnb that isn’t a tent nowadays. They bought three extension cords (w/o surge protection) for the space, admitted they then bought the wrong items, but then refused to correct the situation. I was just told that there are enough outlets in the space. It was very frustrating having to choose between plugging in a bedside lamp vs plugging in a cell phone charger, etc. If you look at the haphazard electrical wiring just outside the building, yes you will want surge protection for your devices….
Alex also said he’d refund me one night; I’m not sure if this has happened.
Would not recommend staying here because we just did not experience good hospitality and as pretty as it is, it just wasn’t a functional space.