This is the worst service I’ve ever experienced. No instructions on checking in were provided, we sent multiple messages via AirBnB, called multiple times, sent a text via WhatsApp and no response. After waiting for over an hour outside the building we had to reach out to AirBnB to help us resolve this issue. Completely unprofessional and unacceptable and this experience will be reflected in my review. I hope no one else has to experience what we just went through.