Rosalia sent us check in instructions on a timely manner. The security at the entrance was very friendly. We left our luggage before check in so we appreciated that they were accommodating. We found out that there was an issue with the AC. So it was very frustrating. Please make sure to ask if the AC is working before you book it. Rosalia knew about it and did not tell us in advance. Also there was no hot water. We booked this trip for 2 days and ended up moving to another airbnb the next day. Although Rosalia had different units in the same condo, she did not offer us to stay there. She sent maintenance staff right away to check on our problems yet hot water issue or the AC were not fixed. The decor is great. There were also no shampoo as advertised so please bring your own