We had to check out after the first night due to an emergency and they did refund according to their cancellation policy. But nothing greater unfortunately. So we paid quite a lot for the one night. Mistakes happen and I'm not blaming them.
The location is great but honestly, the room itself can only be described as clean. So sterile in fact you could easily remove the bed, wheel in a medical bed and you'd have a perfectly fine stay in a hospital. That's what the room feels like. Exactly like being in a hospital. Minus the medical instruments. You have a sink and counter and cabinets and could easily add the cotton balls, swabs and voila, you have a doctor's office.
Many of the Airbnb's in the city feel like this. Walking through one, you get the impression that at a moments notice the entire building will be sold and turned into office space. So this review isn't specific to this hotel. Take a careful look at the photos of most of them. They all have this type of vibe. Soulless, cold and dead. Like a hospital.
The good part is, the person or A.I. program representing the unit is responsive, at least to the guest staying there . However Airbnb did try to reach them several times and they told us that they were unable to reach anyone at all. I was not privy to the attempt and can't say what happened there. Just that Airbnb reported to me, that they couldn't get in touch with anyone. There was no response when I inquired about a refund beyond the cancellation policy. I expected none. But for Airbnb to have no luck either was worth mentioning here.
So, if for example, you have a problem and there's nobody on site to help or answer you, Airbnb may not be able to get in touch with anyone either. My hunch is the host will explain or have a reason in a response to this. If there is even an actual "host". It could be just an investment firm behind the hotel with a temp working responding to reviews and inquiries.