What a great value, location, and overall perfect vacation spot for our family of three. There are so many positives that I want to make sure I mention them all.
The apartment is in one of 3 towers, connected to Miyana Mall. At the bottom level is Soriana, a GIANT supermarket that has everything you need for your stay. Prices are very reasonable as well. Large bottles of water were about $.50 USD. I believe they are open from 7am-10pm, which we felt were very convenient times. When Ubering, just enter Miyana and the drivers know exactly where to pick you up and drop you off, which would be the area right infront of the Office Depot.
When entering the private residential area you need to scan your keycard. One of the friendly security guards will open the door for you once its confirmed you belong. We were always greeted by them when coming or going. A few steps in the door and you'll pass the check-in desk where you more likely will be greeted again. From there you take the elevator from floor L to floor PB. This will be there pool/gym level. From here you need to make a few turns and walk to your tower and will be greeted by another security person. Enter the elevator and enter both digits for your floor #.
The apartment is right next to the elevators which we felt was very convenient. We were never bothered about any noise from other tenants or guests using the elevator. The room was extremely clean. The windows open about 4-5 inches if you like fresh air. There is a full size fridge so you can stock up on your water, drinks, beer, or fresh fruit. All of which can be found down in Soriana. There are plenty of silverware and enough place settings for 4 people. The fridge does not offer automatic ice making like in the US but we got used to the process of filling the trays. There was also complimentary bottles of water left for us in the kitchen and bathroom sinks. Ironing board, iron, and hair dryer are also available. The internet was a lot faster than I expected. The 4 of us had no problems with our connections at all. The SmartTV has built in apps for YouTube, AmazonVideo, and NetFlix.
About the 'pool'. This would be the ONLY area that slightly bothered us. You are NOT able to just go swim whenever you want. You must schedule pool time in 50 minute intervals with the staff at the pool. There are events that are scheduled that need the entire pool as well so this limits some of the availability. I get it, there is still Covid going on and they want to control capacity. When your time is up, on the dot security will approach you and politely ask you to leave. You can also only book ONE swimming reservation at a time. We also had a bag of chips at our pool chair and I believe the security person was telling us we couldn't eat here and to use the picnic tables...I THINK.
Hector or someone from his team were always responsive to our silly questions and would check up on us every couple of days if they did not hear from us. They even have in room Covid testing for those that need it. We decided too late and there was no availability so we ended up doing it at the airport, which was incredibly confusing if you don't know where to go.
Most of the restaurants we ate at were in south Polanco, about a 15 minute walk. Perfectly safe we felt in the day time, but we always Ubered back at night. 25-30 minute Uber to all the popular Mercados (de Artesanias La Ciudadela, Jamaica, de San Juan, Coyaocan.
The Museo Soumaya is very close by. There are street food vendors there on certain days. Costco is also across the street. We checked it out just for curiosity reasons. There was nothing different to be found, not even the food court items.
Would we stay here again? Absolutely!!