This location is superb! We enjoyed Francisco's fast response to our concerns with the ceiling water damage in the master bedroom. Since we were only there for 4 nights we felt other than ascetics and only in one room - we could live with it. Unfortunately, on our last night it rained very hard and we had to implore the use of a pot to collect the dripping water but puddling still occurred from the other damaged areas. Like I mentioned above - it was a short trip but there should have been someone to inspect the place prior to our arrival. A discount or a bottle of bubbly sent over would have been a classy touch to placate our discomfort. But, like I mentioned earlier the location is great - other than the roof leaking - 5 stars would have been given. I'm sure after the damage is repaired this place will once again gain its 5 star reputation!