The pictures are exactly how the apartment is, very clean, safe and the help desk was very attentive. There's a washer, soap, and plenty of shampoo and toiletries included. The location is great and very close to Chapultepec Park. The only con is that it's next to the highway so keep in mind you will hear trucks and cars. Overall, it was a great experience and our host was very attentive to our needs. Highly recommend.