We were waiting for AirBnB to verify our identity and therefore the request was sent through only the night before arrival, but Alice accepted our request at short notice and provided us with all the relevant information, including warning us in advance that the elevator was out of use. Unfortunately this was not fixed during our three-day stay. However, both check-in and check-out were smooth and easy; we were welcomed in by Silvia (who we were later told was the wife of Angel the doorman) and a taxi service was arranged to take us to the airport on our day of departure. We never met Alice, but she was always available by email. The faux-leather dining chairs are a little worn, but otherwise the photos are accurate. As others have mentioned, the walls are fairly thin so you can hear people in nearby apartments and phones ringing, etc. Overall, a nice apartment, good location, responsive hosts, useful welcome packs, flexible check-in - would recommend.