The pros- great location, friendly doormen, easy check in, nice apartment layout.
The cons- when we first checked in we went to the roof deck and there was a random man there. He heard us and quickly jumped onto the roof. I tried to ask in my broken Spanish if it was work related. He nodded. Didn’t have other problems with him but made us a bit uneasy. There were many ants, that got into our stuff in the bedrooms/ bathrooms and kitchen. One guest was also bitten multiple times. Originally we only saw the ants in the kitchen but didn’t want to complain Bc it’s Mexico and it may just be something that can’t be controlled there. Because we were out throughout the day we didn’t see the major problem downstairs immediately. And once we did, it was late at night and I reached out to the host. She was responsive for a while and then stoped responding. She did not say she was going to reach out the next day or that she was going to sleep so it left us feeling like it was not a priority. We wanted to move out that night but didn’t hear back. In the morning, she did not reach out to solve the problem. So I had to reach again out which is unacceptable. We had tours booked already so I had to spend a chunk of time dealing with her and her coworkers instead of enjoying my vacation. We wanted confirmation we would receive a refund for the days we did not stay and for the night where she ghosted. Because I was asked to send pictures but only had videos she started a WhatsApp group with me and her coworkers where we were communicating. One of the men in the group was rude and condescending and I had to remind him to be professional. Eventually it was sorted out. Though we were not given the 1 and 1/2 night refund we agreed upon (we were shorted by a couple dollars and taxes etc nor the cleaning fee was given) other things to note the walls are stained and the remote that was complained about in other reviews is still broken. Only 2 beds and a pullout couch - that could have been a mistake on my end but it didn’t seem explicitly clear to us there weren’t 3 real beds. Also, nothing in the check-in info told us where to find towels or extra tissue so we had one towel each and had to share a roll of tissue between the bathrooms by the end of our stay. It is possible they were somewhere within the house (though nowhere obvious Bc we checked everywhere) but by the time I asked the communication had escalated because of the ants.
Overall pretty decent place to stay but others have complained about the ants in the past so looks like it may be a reoccurring issue.