Modern, clean, and newly renovated apartment. Was overall a little disappointed by our stay. Upon arrival, the doorman (who is supposed to check you in), had no idea we were coming. Per reservation instructions, we were supposed to have the top unit, number 6. We booked almost a year in advance; however, that unit was apparently given away to a group that was going to stay 2 weeks compared to our 10 days (according to the doorman). After over an hour and a half wasted trying to check in and trying to call Sergio's House Manager, we eventually got access and were told tough luck you get a different apartment on the 2nd floor. This basically wasted our first day in CDMX after we arrived from the airport, very upsetting. I guess I should've expected less about the location, as it deceptively says "Polanco area." The area is not walkable nor in the area most would consider true Polanco. The street outside is very empty at night and not very well lit. Our driver and tour guide for the trip told us not to walk around the apartment area at night, but instead just uber the 5-10min drive to the actual Polanco area. This apartment building is right on an extremely busy 3 lane both ways street, essentially a highway. The traffic never ends. The apartment has a lot of floor to ceiling windows so the noise is awful, especially being on the 2nd floor, which was just hovering above the street. We both had to sleep with headphones playing white noise because the traffic was so loud. I'm not sure if this was because of the confusion of us not being expected, but my bed sheets had a red/brown stain and black hair the first night. We tried contacting Sergio about our dissatisfaction, but his House Manager said at first that she informed him and he was unwilling to give us a discount or any new accommodations. When we continued to press her saying we wanted to talk to Sergio, after she said she was unable to do anything, we were told he was unreachable in Europe for a month. The 24-hour front desk people are extremely friendly and were the most hospitable part of this stay. The cleaning staff is very good and we kept trying to leave them a tip each day, but they would never take it. I felt they were very trustworthy and never worried about leaving my valuables. The apartment is very clean and comfortable, despite the noise levels. The wifi, however, was worthless, even tried sitting a couple inches from the box.