Thomas was great! We arrived a little later than planned at 10pm and he welcomed us and showed us around the apt and made us feel comfortable. He had two big bottles of water and coffee that we could make in the morning. There was a problem with hot water pressure on first day, but he fixed it and checked in with us again to make sure it was working (it was). A day before we left, he checked and asked if we needed a taxi to airport. The private balcony outside the apartment was great to hang out and check email. The roof terrace was beautiful with many plants and a brand new awning over outdoor table to enjoy the evening. The neighborhood was fun and safe and there were lots of great restaurants within walking distance. Overall it was a really nice experience and place to stay which made my vacation in Mexico perfect!