We had a wonderful stay and would highly recommend! The building was safe and had a doorman 24/7. There is an elevator, however, there are two short flights of stairs that you must walk up. It was no problem for us, but be mindful if stairs are difficult for you. Check-in was a breeze and communication with Cristy was always quick and easy. The penthouse has plenty of essentials to last 2-3 days depending on the size of your group. It was very comfortable for the four of us. The outside patio is a major bonus and is rare to find such a great space with a nice sprawling view of the city. It was warm during the day throughout the stay and cooled off nicely at night. The apartment got warm in the afternoon and like most of the apartments in Mexico City, there is no air conditioning. We were out exploring most of the day, so this was no issue. We never ran out of hot water, which was great! The location is perfect. Walking distance to fantastic shopping and the subway as well. Our 7th time in Mexico City and we would definitely stay again. (The beds and linens are VERY comfortable—we’ve had some very uncomfortable beds in the past with mattresses on top of palettes—nice to sleep comfortably after a full day of walking!). Highly recommend!