Your service was horrible, I understand you have a cancellation policy, but you were inflexible and unresponsive. I asked you first about cancelling due to my daughters health issue 4 days before check in, you referred to contact Airbnb, you took you two days to get back to Airbnb and then when I requested to Change the dates you just declined without even getting back to me. Horrible service and will never stay in one of your housings.