We had issues with the check-in process. Upon arriving, the hosts did not respond in a timely manner and we stood outside for 45 minutes in the dark with our luggage waiting to be let in. The buzzer was not working properly and it took a neighbor to let us in. My wife and I arrived exhausted after a long flight and this was quite frustrating. Another issue we faced was the location of the TV, which was hung right over the jacuzzi. Despite being careful, my wife and I accidentally hit our heads on it because there was no room to stand—there is no "Watch Your Head" warning label either. Overall, the stay was comfortable, but the check-in process and TV placement could have been better.