The check-in process was terrible. I was informed I had to "check-in online" prior to my stay and Sonder repeatedly sent me broken links. When I was finally able to upload my information, the room access code & room number was never sent, so we were left wondering which room we were in and how to enter the place.
Also - check-in time was really late (4 pm). There was no staff member available on site to assist us with checking in at that time, so we had to make an international call (to Canada??) so that one of Sonder's customer service reps could *finally* give us the info we needed to get in. It was such an exhausting process.
Additionally, you could hear other guests throughout the night coming and going, so I'm not sure if this place would be suitable for light sleepers.
The location was great, but not worth the lengthy struggle just to check-in.