I am use to staying at Aplus and Superhost places. Unfortunately this place doesn’t or should not be qualify for any of this two categories. We arrive to the place and had to wait around 40 mins for the host to show up. His attitude is not of a superhost, the way he talks is not polite or humble. The place is outdated and needs to be remodel. The place was not clean at all. I have over dozen of pictures to proof this issues. As soon as you walk in the place it had an odor of old and humid. They have some mats in the living room and master bedroom with odor, hairs and stains. In each bathroom there was hair and the towels are old and with stains. The toilets are old and with stains. We immediately left the place. Unfortunately, AirBnB has shown me that they take care of the host than the actual customer. After I provided over a dozen of photos with all this issues they haven’t refund me my money. I will be looking for other alternatives platforms in my future stays. I will advice all my family the same and share this issue. It was the first time having and issue with AirBnB but they did not took care of the problem correctly and efficient of the proofs provided.