Check in was easy and reception was always nice. Room was clean. Neighbors were loud and even after staff coming to tell them of a noise complaint (filed by a different room) they were still loud and again the next night loud until early morning. The curtains do not properly cover the windows and therefore the room is extremely bright right at sunrise. No pots and pans as described. Yes silverware and cups but no kitchen sink or cleaning supplies to be able to clean used silverware or cups. They did hold my luggage after check out which was very nice. Generally, I think it was a bit expensive for the experience.