The loft is a good value for the cute location. The biggest problems for us were 1) we received no instructions about how to check in and waited 20 minutes outside after ringing the doorbell to be let in and 2) we left some clothes and bags on the floor and found that some items were covered with tons of ants. Also, the fan is so loud that it's impossible to use when sleeping (and I'm a heavy sleeper), it's very loud when other people go down the stairs late at night, and the bed was quite uncomfortable to us (it's made of four foam pads, no mattress), so we didn't sleep very well. The room is also much dimmer than it seems in the photos. However, Penelope was very hospitable and responsive to messages otherwise (it also helped that her English was great) - she sent staff to spray ant repellent and clean the room immediately after I notified her, and we promptly received replacement towels at our request.