My first negative experience with Airbnb. The apartment is nice and nothing to complain about, but the communication with the host was a total mess. I asked for leaving our luggage early before check-in time and even though it was confirmed, messages the day before were ignored and the reaction to several calls came hours later. In the end we checked in later than the official time indicated and were just about to cancel when finally check-in infos were provided (actually self check-in, so why not provide it in advance...?). Then we found someone else's luggage in our room. No explanation or apology at all. A good service looks differently.