Never met the actual host. She (host) called me before my flight had taken off and decided for me and my partner at what time we were checking in. Arrived earlier than what the host had expected and we were stranded without airbnb for about 2 hours. Address that is listed does not match the correct one, takes you somewhere different (10-15min away) . When we finally got to the airbnb we were given the incorrect set of keys, went out to get something to eat and were locked out of the airbnb due to incorrect keys that were handed to us. Since we never met the host, the host decided to go with her employees narrative about how we did not know how to open the door, which is false. Never actually apologized for the inconvenience. No real rules on how to get hot water on, not enough toilet paper, too much noise (near main avenue), not good communication. I wish things went the other way since this was a trip we were looking up to.