READ THIS BEFORE BOOKING. Where to start? After long days in Mexico city, we decided to book a nice airbnb within a nice location.
We used the directions in the airbnb listing which was 3 blocks away from the place, carrying 4 suitcases. When we finally arrived, the co-host welcomed us to the apartment with NO mask.
We booked the airbnb for 5 nights, they left us only 1 roll of toilet paper for 2 people. They left us a quarter big bottle of water and 2 tiny bottles of soap and shampoo, for 2 people for 5 nights.
Everything was FINE until two days later. we have decided to stay 5 more nights as we liked the apartment itself.
We added 5 nights which was confirmed by the host, we contacted Ro the host asking for more rolls of toilet paper & 2 new clean towels for the extra 5 nights
Ro said that’s fine and to contact the co-host and to tell him Ro said to give us the stuff.
My girlfriend who is Mexican and speaks Spanish, calls Angel and in a very polite way told Angel - the co host what Ro said, and then, out of nowhere, gets opinionated and tells us “AIRBNB PHILOSOPHY” is that THE WAY YOU FIND THE APARTMENT THATS THE WAY YOU GET IT, MEANING, HE WILL NOT GIVE US ANY MORE TOILET PAPER OR TOWELS.
My girlfriend and I, COULDN’T believe what we were hearing, why is he telling us about airbnb philosophy and going against the owner?
Right away the mood changed and my girlfriend had to listen to him 5 minutes babble about how we aren’t suppose to get toilet paper or anything. Once my girlfriend showed him that we got upset, AFTER PAYING $300+ USD!! He started asking her not to get upset, that we should understand. We told him it’s fine, we don’t want his toilet paper, we will get it ourselves, saying this in an unhappy energy, and then right away he changes, telling us that he will give us, and to not get mad etc.
We hung up the phone, confused, SUPER disappointed that we have to go through this, we message Ro asking if this is serious and why is he actually saying this to us? We also mentioned that Angel wasnt wearing a mask when we arrived.
Ro, started getting upset at Angel, saying that angel doesn’t decide anything and that he ABSOLUTELY needs to be wearing a mask and Ro said that he is the owner, not angel, and he will talk to Angel and he assured that we absolutely will get toilet paper & towels.
We said thanks to Ro that he understood. Little did we know, Ro would switch his mood again and act as Angel did the day later.
Ro later tells me to knock on the apartment next door, and said that Angel was there and he has our toilet paper and towels. I go to the next door, angel opens the door, no mask again, with an unpleased face, and he hands me 1 roll of toilet paper and 2 clean towels, I asked him in broken Spanish, do you have more rolls? We will be here another 7 nights and we need more toilet paper! He told me like “ I don’t know” and shut the door.
Ro told us also earlier that he will also give us clean sheets.
A day later, which is one day before our 5 new nights, I messaged Ro on Whatsapp, and this is exactly what I wrote:
“Hey man good morning, just three things,
1. Where do we put out the trash?
2. We need more water if that's possible to get,
3. let me know about the sheets tomorrow as the initial 5 nights are over. thanks!”
Ro went out explaining how to throw out the trash AND THEN he sent us a 5 MINUTE voice message saying how we cannot keep asking for things and that they gave us a full bottle of water, it was less than a quarter! And goes over and over the same stuff as if we are asking for many things! WE DIDN’T EVEN ASK FOR SOAP! WE ASKED FOR SOME WATER, CLEAN SHEETS, 2 CLEAN TOWELS, AND 20 PESO TOILET PAPER!! WE BOOKED FOR 10 NIGHTS!!!
Now, not only that we listen to a 5 MINUTE voice message but he also doesn’t writes maybe 20 messages every time with 1 sentence in each, VERY ANNOYING!
We said again, never mind, don’t give us anything, we will wash the sheets, buy toilet paper and water. Then he said “Jajaja, Que disastre” and sent another 6:26 Voice message which is abusive. We came to an AIRBNB TO RELAX! TO ENJOY OURSELVES!!
With that 6:26 voice message he sent another 15-20 text messages. WE NEVER REPLIED. We thought it was ABSURD, ABUSIVE.
We never spoke to him again until one night before we left.  We get a message at 10 PM AT NIGHT saying this:
“Guys how ru ? What time ur planning to check out tomorrow? Feel free to do late check out if you wantYou can leave the keys at the table, enjoy and good night”
I replied to him with this message
“We are leaving at 11, and so you know we were unhappy with how you guys hosted us”
Then he replied
“Ok maybe you need to learn to aks for things in a good way with a polite form and not to demand thing in a bad way, That way angel react like that, Some good education maybe, Angel is not a slave, He's deserve ti be treated in a good way”
I asked him to tell me what EXACTLY did we tell ANGEL that made him think we were RUDE?!!!!  HOW CAN WE BE RUDE WHEN RO TOLD US TO ASK ANGEL FOR TOILET PAPER AND TOWELS?!
ANGEL BOASTED FOR 5 MINUTES ABOUT PHILISOPHY!!!!! WE TOLD HIM OK, AND