The communication was amazing! They let us drop off our bags super early. It was in a peak neighborhood (5 minutes away from El Angel). I felt safe and the staff was very nice. The reason why I gave it 4 stars was because they have no AC and it was very hot. Although they do offer fans. The elevator also was out of order for our last 2 days and we were on the 7th floor. We had to carry our luggages down, but the nice employees offered to help when they noticed. BUT You can't go wrong with the price! I probably will just have to travel to MX in a cooler month next time.