The stay was okay, but it was overall not as a great experience as I expected. Let’s start with the Pros:
- The location is supreme, it locates on the safe are of colima street in Roma Norte, very close to stores and restaurant.
- Comfortable couch and bed
- Great TV
Cons:
- The stay was not as quiet as I expected, especially in the day time. There is a kindergarden nearby and you can clearly hear the kids roar in the day time.
- There is a door connecting to the neighbor, and you can hear whatever your neighbor is up to at night.
- The check in time does not match the one on the listing: the listing says the check in time is 12pm, but in fact you can’t check in until 3pm.
- There are yellow stain on the towels, and the body wash bottle is broken.
- The guard take picture of you ID when you check in. You could argue that this is for security measure, but in fact this is a violation of privacy. Not any airbnb requires ID during check out, Uliv even take picture of your passport. I felt threatened and my privacy violated.
- The worst part about this experience is the communication with host. The host lacks a personal touch and it really feels like it’s responding with a template. I asked for a late check out but someone still turns up at my door 10minutes before check out to kick me out. It seems like the host does not really care about customer’s need as it always reply with sweet perfunctory. When Airbnb support come to help out my issue, the Uliv never respond to airbnb support team and delay responding my questions. The host-customer relationship is the core to Airbnb experience, but my stay with Uliv make me feel disappointed and disrespected.
All in all, if you like a hotel style stay this place is for you, but if you want a great airbnb experience, please turn around.