This is a great place to stay in Mexico City Tom's apartment is gorgeous and had all the amenities we needed to feel at home. The location is ideal if you want nice parks and great restaurants and bars within walking distance. It is on a busy street in a big city so a bit of noise is to be expected but we were able to relax and sleep just fine.
I spent most of my time running around the city and didn't get a chance to personally meet Tom but he was always a text or email away and customer service was superb. I had two issues during my visit and our host responded immediately making me feel taken care of. First, we couldn't get a hold of someone to open the door and give us the keys. Second, the overhead lights in the apartment went out. On both occasions either Tom or his business partner Juan Carlos had the issue resolved within 30 minutes. Tom even left some flowers and a note apologizing for the inconvenience. I definitely recommend this place!