This is not the second time let’s stay at one of the Casai properties in Mexico, and I strongly recommend against staying at any of their properties.
On this particular property, I was without hot water for three days. Every day I would tell them, they would say someone would come to fix it, and I would get back to the apartment at night and find out that I had had to take a cold shower again that evening and following morning.
They were very responsive in the messages in the app, but completely in capable of solving a problem.
This would be less of an issue if the last time I had stayed in one other properties in Mexico the electronic lock did not keep on changing the code and I was constantly getting locked out of the apartment and having to wait sometimes for over an hour for someone to let me in.
Show me summary, do not get fooled by the beautiful pictures, because even though the apartments are indeed good looking and in good locations, between a hot water, or issues with the locks, it will make for a terrible stay.