The room is as advertised. Orly gave us towels, the keys to the room and the flat and even helped us with things such as contact lenses product when we needed it. We also had access to Mineral water (which is great since you can't really drink tap water in CDMX). Orly was very friendly.
The location is great, there are lots of nice restaurants near the flat. The room is really worth it for its price, we were not disappointed at all!