The artsy flat was detail oriented. We had a welcome sign, fresh flowers, popcorn and wine to greet us. The flat looks just like the pictures. I loved the fact that the Welcome Binder had an itinerary for you in case you traveled without concrete plans. It contained detailed information from places to eat, to places to visit. Again, attention to detail. The beds were perfect, had soft and firm pillows (take your pick). The bathrooms had the essential toiletries, bath towels, and ample toilet paper. We had a steamer to iron out the wrinkles in our clothes. There was a small portable heater that heated the flat just right, we moved it around as needed. We had an umbrella available as well (because it rained, we knew it would). In the kitchen you had all the essentials from flatware to dinnerware, a ninja blender, coffee maker, water warmer, microwave, 6-range stove and a water filter ready to use. The fridge had plenty of ice for us to consume. We helped ourselves to tea (thank you). Our only hiccup (problem) was electrical, the kitchen breaker went out and all the kitchen appliances had no electricity except the refrigerator. Handy dandy extension cords and ingenuity saved the day. Paulyna handled the problem efficiently and QUICKLY. She had an electrician over, on a Sunday (major Holiday Sep 15), in less than 24hrs maybe even 12hrs. Problem solved. (Yay). Location was great, in the city but away from the Hustle & Bustle, Zócalo was like 2mi away. We enjoyed walking the area, found a legit Mexican Bakery (Panificadora Monterrey), all they sell is pan dulce (we were in bread heaven), not a place to sit (it’s not a coffee shop) . We also walked to Lalo! Lastly the security/doorman are the sweetest men, always pleasant and inviting.