We rented out the whole home for a family vacation. The listing was a great price but had no reviews when we booked. Montserrat allowed us to drop off our luggage before the check in time and she had good communication before our arrival. Unfortunately, we had a number of issues here summarized below-
Day 1
There were barely any utensils in kitchen, let alone to support 16 people for 5 days.
There was a light out in the kitchen
There were only two pans in the kitchen, one of questionable cleanliness and quality.
No pepper or oil despite being listed on the original listing
Dirty sheets, pillow cases, mattresses, blankets
Stained, ripped couches, carpets
No "oven", despite listing. Listing was later edited and "oven" was removed. Host brought an electric oven instead of the gas oven listed.
No hand towels in bathrooms
Not enough towels for the number of people requested.
Day 2
Power went out for half day, showers were cold.
We were told not to run appliances at the same time
Uncomfortable, broken mattresses
Lower level bedroom window could not be closed making that room not usable and the house cold.
Door trim fell on guest.
Day 3
Laundry didn’t work. No dry towels. Host had maintenance take laundry out to clean and dry
Day 4
Two guests had bed bug bites on their arms.
Some of these items were addressed by Montserrat, most were not. When a refund was requested, she lied about our check out time and accused us of damaging the home.