The place was like a cute shoe that is just too tight and uncomfortable to wear. The place looks cute but NO mention or photos of the 48 narrow steep stairs to this 4th floor walk up. The internet only worked for about 20 minutes and stopped working and even though there are multiple other site neither of them worked as well. Penelope did respond quickly and I was able to check in a little early. I had problems with the locks on the doors and at night I was fumbling in the garage in the dark to get out. It would have been nice if she had taken the time to explain the how the door locks worked and the TV (I changed the channel and then only static). The mattress was a 2" piece of foam (on some type of carbaord???) that dipped in the center so not a comfortable nights sleep. The next morning I didn't even bother to shower I just wanted out. I asked if I could have help bringing my bags down and Penelope said she would get one of her workers to bring them down which I gladly paid her worker $50 pesos - this amount was more than most of my Uber rides but well worth it.