Carla was there when we arrived and had fruit, candy, coffee and water ready for us. There was also amenities in the bathroom like shampoo, conditioner, toothpaste, tooth brushesetc...if you forgot something it was very possible she had it there for you. Very clean. The condo was located in a central location very close to the World Trade Center, restaurants, movie theatre, grocery store, Pepsi Center! We enjoyed our week there....Carla was accommodating willing to help us with everything! We took her advice on the many things to see! We will definitely stay there again!