Juan was very accommodating, we contacted him and he responded within an hour with all of our questions and requests. He also contacted us before checking in and checking out to ensure we understood the process and if he could make the process easier. I really appreciated that. we were also traveling with a baby so he had the pack in play all set up in the apartment before we got there. It was very helpful!!!
There is WiFi, but it is not very stable. We were there on vacation, but even the streaming and video calls were not very strong.
The location is great! It is in the middle of everything and a short walk to Roma and Condesa, which means soooo many amazing restaurants everywhere. Because the apartment is in the middle of everything that means there are clubs around. we stayed for a week (Sat to Sun), during the week it was pretty quiet, but on Friday night the music pumped from 10pm to 10am. The apartment offers ear plugs, but something to note if you are a very light sleeper or have a baby.