They were very nice, communication was great and they let us check-in early and kept our luggage after check- out for a fee. Place was clean and nice, but pictures are a bit misleading it’s smaller than it seems. The lighting is uncomfortable, we could barely see inside bathroom and bedroom and it was incredibly loud both day and night. I was not able to sleep but this is in part my fault because I did read about the noise in previous reviews, the fridge doesn’t work well, so water was always warm even in the freezer. Apartment needs some TLC and having basic things like cold water and coffee for guests would be a nice touch.