When we arrived, we noticed two of the shades for the main room were missing and one of the ones that was up, blocked the main window door from closing - so not only were we exposed on a low 2nd floor but we couldn’t close and lock the door which made for a freezing apartment and what felt really uncomfortable being so exposed to the street.
When addressing this, they offered to send maintenance to work on this while we were out, which we declined for safety reasons. The only other option was for us to wait for maintenance and stay there until they were done fixing the place - also declined as we were not on vacation to manage the repairs of our rental. They never offered to move us to a new space so we were stuck.
We extended our trip by a night, and not only did they not allow us to stay in the same unit but they didn’t allow us to move our things into the new one at checkout of the original unit, even when both units remained available. No flexibility at all unfortunately.