This place would have been a gem with a rave review had a few things been taken care of prior to my arrival.
There was a horrible smell coming from the main bathroom (near bedroom), a pungent mold/sewage that subsided somewhat when I closed the small window to in the shower. Both shower and sink were backed up and I found myself standing in the cold sludge of the many who came before me. They did fix it eventually, a plumber came almost a week later, (a long time to deal with a stench wafting into your bedroom every night).
There is sometimes no hot water, or you run out quickly - I had to run a shower for more than 10 minutes before it got hot, and would boil water for a bath in my best attempt to be patient and adjust.
The laundry upstairs is great - it’s steep, and there are stairs - be aware - not for kids.
Wifi is weak or non-existent in bedrooms but works excellent in dining and living rooms.
As with anywhere in Mexico city, it is loud and this should be mentioned in the description that the apartment is in a flight path. There are also numerous dogs beside and above. Ear plugs, essential.
I would have had an enjoyable time here had they done a thorough walk-through/test of the space. While they did fund my dinner at a restaurant in lieu of the sparse kitchen with insufficient cooking utensils, and gifted me a bottle of wine with said supplies, (we discussed the issues in a congenial and civilized manner, as well as numerous other little things not mentioned here) it left me with an aftertaste I’d rather forget.
If I was running this business, I would have refunded the customer a portion of my stay for the sheer inconvenience and time wasted on an otherwise magical time in Mexico City. They said my feedback was welcome to improve for the next people, but as you can imagine, this does nothing to enhance MY experience, especially when I paid a premium $$$ to stay here, something I’d happily do had it looked as bright and clean as in the photos and had it not had so many minor annoyances.
Communication was exceptional in the beginning but tapered off near the end of my month-long stay. The one part they did well was the greeting in the beginning - they did a good job verbally stating they are here to meet your needs, messaging well ahead of my arrival, and the personalized greeting at the home, hand-delivering keys and walking new guests through the apartment was something I really appreciated!
The neighbourhood is great, the neighbours are lovely, cleaning service is good, I felt safe staying here as a solo female traveller. The balcony with sliding door, and many windows is nice, and the mid-century decor is charming and full of character.
I too am a home owner and have been a landlord for years and expect guests to be as courteous as hosts. However, this is run by a hospitality company who could have done better. They may improve their service from here on, but it should have been done prior to my arrival and for that reason, especially for the price I paid, my experience was less than it could have been.