Our first night we arrived we got it took off our shoes and socks, and started to unpack. By the time we were about to hop into bed, we noticed our feet were black with dirt. This is disappointing, but we just cleaned our feet and pulled down the covers for bed. We noticed there were things we could see from under the white pillowcase. I took the pillowcase off to see, and we were taken aback. The pillows were covered with sweat, saliva and blood stains and black hairs were strewn all about the pillows as well as the comforter.
I notified the host and they were apologetic and refunded a portion of the stay which was nice, but as you see from their post, they advertise that they are just like a hotel, and have the highest cleaning standards.
Other parts of their space could be better cleaned as well.:
The washer/dryer unit door was kept shut for I don’t know how long so it had a strong mold smell. I manually cleaned it before washing anything.
A lot of their cabinets were broken and not labeled correctly which ones were meant for you to use and which ones were full of cleaning supplies.
The cleaning team needs to clean the hard water, black mold, and soap scum out of the shower.