Unfortunately we were really disappointed. We picked this place last minute because we last minute flew to MEX. I informed the host already through the booking and then message that our check in is at night and that we basically just gonna sleep there. (Airbnb makes you pick a time so the host can agree or deny the booking) Our flight arrived really late. The host sent us this huge list of things we need to be careful about and we aren’t allowed to do as slamming the doors because of noise and other things. Before we arrived we asked the host if we can check out at 12 so we can go for lunch before we have to leave since we arrived at night, didn’t eat all day and slept only 4-5 hours. The host said no- okay so I asked if we can leave our stuff somewhere since we have 6 bags and a dog and we can’t go to have lunch like that- he said no again. I asked again if I can at least get 30 minutes longer but he just had no understanding for our situation and reminded me to check in and out times.
However we woke up from loud construction noise and people yelling (the walls are extremely thin). We then went to oxxo and after we came back the older lady downstairs started yelling at me I assume for arriving late at night. Seems like the neighbors don’t agree with the Airbnb guests which explains the long list of rules we got upfront. Anyway after trying to make some quick instant noodles we realized there was no lighter ready so we had to go to oxxo again to buy a lighter to use the stove and then after begging again got FIFTEEN minutes longer but not longer because check out is at 11….. the host had absolutely no understanding and cared more about the neighbors than about the guests. I understand that check in and out times are there for a reason but how I know usually you can talk to the hosts when you have problems to figure it out. We for example also mentioned that we have problems finding a ride because our Uber didn’t work but again the host didn’t care.
Also we couldn’t figure out how the hot water in the shower works, there was no signs or information upfront since the rules about “don’t do this and don’t do that” took up all the space in the message. Also in Mexico we are used that the hosts prepare some drinking water since you can’t drink the tap water, especially after long travels like this.