Maite and Jorge are very attentive and easy going. The apartment is as advertised, maybe even better. Great location, safe, and great amenities in the building. Traveled with 2 young kids (3 and 5) and the building is family friendly. Short walk from major shopping centers, museums, movie theaters, restaurants, pharmacies and convenience stores, and short Uber drive from main attractions in Polanco and major museums. Absolutely recommend!