At first glance, this apartment is dreamy! It's 100 years old, the elevator is super old style with the doorman who must man it, the apartment has a lot of light, and really tasteful decorations. Mar gave us a lot of recommendations before we arrived and was communicative before we got to Mexico City. Location is in the heart of historic district, so that means lots of nearby places to check out, but also a lot of noise.
Unfortunately there were issues and we ended up not spending a full night there. At 1:30 AM, we saw something moving on the night stand. We went to investigate and found it to be a bug. Out of curiosity, we snapped a photo and google lensed it. Per Google:Bedbug! We then used an online big detector:Bedbug! We checked the bed and didn't see an infestation, but it's hard to ignore a bedbug on the night stand. We knew we couldn't be comfortable staying for another 3 nights, so we packed everything up and walked around looking for a hotel vacancy at 2 AM.
Mar has been really difficult to communicate with. She takes days to answer and only replies when I follow up. She told me she was going to refund our stay, but I have had to make every effort from requesting, to asking Airbnb to help her with the website, to asking her to answer me for follow up. We still do not have a refund, and Mar kept saying that she does not understand the location of where we found the bug. I also do not know if an exterminator was called to investigate. Hopefully she will follow up with this review so future guests will be reassured they are staying in a bug free environment.