Uliv/Host was responsive, kind and communicative. However, the apt itself could use a few more touches to increase it's value. For example, getting a regular coffee maker versus one that requires pods and not enough pods for us to have coffee during the whole stay. Better sheets and blankets. Fix the water heat issue in shower. More kitchenware like cooking utensils, a spatula... pans and pots, blender, toaster, coffee supplies etc. The basics. A plus could be a larger couch and some artwork here and there or a plant, since the space is so large. If all of these things were fixed, you'd feel at home and very comfortable. The rooftop is beautiful. we also hung out in the community room since the couch was soo much better to sit on. Staff and security are nice. Free parking was good. Elevator has a weird gas smell in it. great area but no solid coffeeshop nearby so regular coffeemaker would have been good due to this annoyance. Not my fave Airbnb considering all of the above.