The reservation was promptly followed by a Whatsapp group for timely communications. The placed is hosted by 3 people that provide prompt questions and they allowed a late check out. The place is about 20-50 minutes from the airport depending on traffic. When we arrived we walked up the steps to through the big door and were greeted by the on site security guard that was at the desk at all times and we left at 5am one day for a tour, which provided us extra ease to staying there. You can walk up stairs or take the elevator to the 3rd floor when you arrive you can open the apartment door with a code which is handy. Once you check in you familiarize yourself with the layout you will find it is very spacious and trendy. The place is very clean and has fresh towels and linens. Although there is no AC in the place, Mexico City does get chilly at night and the fan was sufficient. There is some neighbor/street noise but with earplugs and the fan it tunes out nicely. We walked around 9am, 1pm and came home one day at 11pm and felt safe in the area. There are some shops close by for extra water and plenty of restaurants for food. We had a personal driver for some tours and did use Uber for getting to some restaurants and felt safe and this apartment location was perfect to reaching most attractions timely. We walked around the Roma area, downtown, historic district, pyramids, Xochimilco and did not have any issues, but wear always aware of our surroundings. Great place I would stay here again.