Although we had a rough start given some issues with checkin and a lack of hot water, Carlos took control of the situation responsibly and assertively and the rest of my stay was perfect. He made up for the small inconvenience by gifting something really nice and tasty. He stayed in touch throughout my stay. The building is in a perfect location as you can walk to every amenity or necessity in minutes. The apartment is spacious and the noise is a nonissue since it’s high above the fray. The security staff is very courteous and available at all times. Plenty of towels and glassware for those with OCD cleanliness propensities. ¡Gracias, Carlos!