We have stayed in this area before and knew it was great. Malillani’s place is on a busy street but the building itself was very quiet during our 3 night stay. We had pre-arranged early drop off of our suitcases. Malillani had agreed (before I confirmed our reservation and again the night before check-in) that we could drop our bags at 11:30am. We arrived at 11:30am the keys were not in box & messages were not being returned. We were panicked as this was making us late to attend an event that was the entire reason for our trip. After almost an hour we got in touch w/ Airbnb whom gave us the number to call Malillani. We spoke to someone that said give them a few minutes then never called back. It was at least another 30 min until someone finally let us in. This was very upsetting, it messed other people’s plans up because of the delay. Apt was clean but a horrible odor coming from kitchen. Someone came to look at it but smell remained for 2 days and we had to leave windows open.