This is the first time I booked with Sondors and I made a huge mistake. I had just gotten off a red eye and because they wouldn’t let me check in early- I went ahead and booked the room for the night prior so I could have my room waiting for me to sleep. It was 6am, I’m pregnant and I get to my room and it’s freezing cold (no heater as described). There’s also a soul cycle type class happening right underneath the room and you can not only feel the bass from the music, you can hear the instructor yelling - even beyond my earplugs. I contacted Sondors, and it took 3 hours!! They moved to another place but they wouldn’t reimburse for the night before. This room shouldn’t even be available. It was also dirty and not as described. Will not go back!