The apartment in Polanco was lovely. The place was spacious and the apartment was blocks from the park and was in a quiet tree lined neighborhood.
While the apartment itself was great, sadly our experience with Mr. W was incredibly disappointing. We paid in advance for a guided tour of the Teotihuacán pyramids and a car that could comfortably seat 4 passengers. On the day of the tour though, we were told upon arriving at the site that we did NOT have a tour guide and that we were on our own. When we contacted Mr. W about how we felt scammed and taken advantage of, they were unwilling to provide even a partial refund of the tour cost.
So while the apartment and location were amazing, we would recommend that people staying here not book any additional services through them, as their partners are unreliable and Mr. W does not stand behind them.