I was repeatedly harassed by the security & host during the whole stay. BE CAREFUL if you have friends coming over to visit because the security guard at the building doesn’t know how to log the number of guests checking in and out correctly, and the host will make your stay a living nightmare. Unfortunately, I had a horrible experience at this Airbnb. I don’t even know where to start. I can’t believe this is an AirBnb Plus with what happened. The place was gorgeous but the hospitality was a nightmare. I was repeatedly harassed by the security who kept giving the host false information about how many guests stayed over. I only had 4 guests. Under their “house rules”, it said “no parties or events.” It never said anything like “no guests past “11pm”. We had a friend who stayed close by for a wedding and came over to visit 3/4 days and never once slept over. Host said guests over is no problem as long as they don’t sleep over. I received a message from the host on the 2nd day demanding that I pay for the “5th” guest because according to the security guard, he “slept over and left at 5:20am” which was a completely untrue. I explained to the host that he left early (never slept over) and even offered to provide proof of the hotel my friend was staying at. The host then said everything was okay as long as the guest is visiting. Day 3-I received a long message from the host (Carlos). The security apparently called him again saying that the “5th guest” slept over again. “For the past 3 days, the security logged and checked CATV that the 5th guest checked in at around 1am and checked out at exactly 5:20am. You must pay for all nights for the 5th guest.” He never stayed over that late everyday!!! I explained in a polite manner again that it’s not true, again offered to show proof of my friend’s stay. The host decided to drop it cause he said “it wasn’t worth arguing over $100”. Just no more guests over, and I said no problem. ON THE LAST DAY of our stay (mind you check out time is @12PM), I’m woken up by phone calls on WhatsApp and constant doorbell rings at 6:30AM by Carlos. I was in complete shock, I’m literally half asleep. I messaged him what’s going on? He dmed saying that there is a 5th guest in our unit AGAIN and demanded to open the door. He was standing outside the door. I almost lost it. I opened the door, he came in and I told him to look around for the “5th guest.” THERE WAS NO 5th PERSON!! He finally believed that there was no one and apologized. I cannot make this up. Never have I ever experienced such harassment at an AirBnb and this was my first AirBnb Plus experience..he literally came at 6:30AM to try and prove that there was someone- who does that?? That’s crazy.
My hypothesis is that there was another Airbnb in the building with a white guy staying in the same building as us and was going in and out during the times we were accused of having a “5th guest” stay over. The security and host failed to do their job. They don’t know how to log people in and check the cameras properly (if there even is a CATV like they say. You should send me the footage), and the host did a poor job handling this situation.
End result: I requested for a partial refund for my horrible experience. Carlos denied it, and even though he saw with his own eyes when he bashed into the unit at 6:30am that there was indeed only 4 guests staying over, he ended up requesting that I pay for the “5 guest”.
I hope no one has to go through what I endured during my stay if you decide to stay here. Maybe a one off, I don’t know, but this ruined my Mexico trip.