WORSE COMMUNICATION EVER/ PEOR COMUNICACION
First of all the host never answered to the first message I sent on AirBnB.
Moreover, we agreed with the host to check-in at 10 p.m. After meticulously following all the instructions provided to check-in, we found our room closed. We tried to get in contact with the host via Airbnb- WhatsApp/Calling but was just a waste of time. We ended up staying awake in the kitchen until 5 a.m.
The day after the host offered us a full refund but the conversation was extremely unprofessional. When I submitted the money request, Lia never accepted and never replied. In the end, I had to involve AirBnB and finally, we got the money back.
NOT RECOMMENDED/ NO RECOMENDADO