pros: the apartment is clean and in a very safe neighborhood. The cleaning ladies con daily and do a good job.
Cons: the communication and check-in and check out procedures are AWFUL and I am fluent in Spanish. I cannot imagine how someone without Spanish would manage this stay. Additionally, the apartment assigned to us was not the one presented in the pictures and the kitchen is woefully under-stocked.
I had to request check-in info based on other reviews about difficult check-in procedures as none was provided. I was contacted outside of the Airbnb app to provide photos of our passports to get QR code’s to provide to the security guards at the entry gate. The forms provided did not match our names to our ID and was a bit of the problem at the gate. We had to wait a considerable amount of time to be registered at the security gate and provide ID again upon arrival.
The ONLY information we were provided by the Airbnb host was “someone will meet you”. Upon arrival at the apartment we waited for some time for a caretaker to let us in and show us to the apartment. He insisted we sign ANOTHER CONTRACT with him before he would leave keys. This of course, is unacceptable, as my agreement is through Airbnb. The contract was very binding and not at all what we signed up for. The contract is in Spanish and we refused to sign it.
There was no information provided in the apartment about day to day procedures and check out, nor any info about the area, absolutely nothing. There was a wifi code taped to the router, that was the extent of effort to orient guests.
When it was time to check out, no information was provided as to who to give keys to, etc so I sent a courtesy text to the hosts saying I would leave all keys and gate controls in the apartment and close the door without locking behind us. All very unusual and unpleasant.
I have stayed at countless Airbnb’s and this was the worst experience with hosts that I have ever had.