Unfortunate experience here. Booked my stay but had to request a cancelation 30 minutes later due to an unforeseeable change of plans.
Host refused to refund me or adjust my stay, despite being booked literally 30 minutes earlier and costing them no time.
Completely understand the written refund policy. However, I hoped for a more-personable response.
I cannot speak for the stay itself, but would personally prefer to support different hosts.