Unfortunately we had to cancel our trip due to COVID-19 but prior to canceling the host was extremely helpful in arranging for a late check-in and transportation to/from the airport. After we found out we needed to cancel Frida remained helpful and polite and is working with us on a refund. Very much appreciate their professionalism and hospitality even if we didn't make it there this time. Definitely planning to stay with them when we reschedule our trip. Highly recommend!