Unfortunately, the flat we were supposed to have wasn’t available on arrival. We also had no prior warning to let us know there was an issue until we arrived late in the evening and at that point pretty exhausted after a long journey. We were given a story as to why an issue, however our family was left stranded and had to wait at least an hour for an alternative flat.
It wasn’t ideal at all; an extremely strange set up and definitely not what we were hoping for. I personally wouldn’t deal with this company. Sadly added a lot of stress to our Mexico City visit and I felt that I couldn’t trust them or anything they told us.