I approached the front desk to check in. The personnel is very rude. Alejandro attended me along with Itzel, both were despot. I asked questions and they would simply answer yes no and brushed me off to continue with their own conversation. Alejandro gave me a hanger for my car. “I asked what is this?” He replied “hang it on your mirror and park on the 5th, 4th or third floor, drive to your left and park wherever but on those floors” I asked him 3 times the same question because I didn’t understand how to enter the parking lot and exit to lobby after I parked. He was repetitive in a very demeanor manner. I parked on the 5th floor as directed. I ended getting a fine of $1000 pesos! For parking a the right side?! If the personnel was thorough with instructions I would have parked on the right side. I was notified of fine 24 hours after I arrived. They have poor communication skills. This was not my fault yet I had to pay fine.