Fran was very responsive and would message us suggestions on places in the neighborhood. The apartment was better than expected. It's very spacious, clean and we loved how the place was decorated. Lots of closet space and drawers, which made unpacking easy. There is shampoo, conditioner, body wash, hand soap and dish soap. We loved the balcony and the huge windows. The location of the apartment was great! Quick walk to Parque Espana and Parque Mexico (heart of Condesa).