Leonor was great. She contacted me before and during the stay to make sure everything was covered. The apartment is new, clean and has everything one would need. Plus, the hot water worked great, which isn't always the case in CDMX. The building has security and is very safe. The location is a good in-between point. It's not exactly in heart of Roma Norte or Condesa, but very close to both. I'd definitely stay here again.