Karly, Jose, and Ilena were super responsive. The doorman will hold your luggage if you need flexibility with flights before/after check-in and check-out times. The apt is immaculately clean and modern. 3 bedrooms and 3 bathrooms. Comfortable beds and is cleaned daily & restocked with complementary water, coffee, fruits, etc. (the Oaxan coffee in the unit was amazing) Also, they have really nice roof and small gym! I would stay here again when visiting CDMX!