We had to shorten our stay to one night, initially we booked for 5 , due to a couple of incidents .
The main reason we left for was that the place was not entirely clean , more specifically the bed linen . We reported this to the contacts we had , they considered the cleaning guidelines were followed . They took action and replaced a duvet the same day we arrived , it was on a Sunday late night , we appreciated the effort.
-Responses were prompt . After the booking is confirmed, we received an automated message with all details for the booking and the stay.
The place is bigger than it looks on the photos, but the sofa bed is not suitable for 2 people . You may want to consider this for a child but not for 2 adults .
- this property is for Airbnb rentals only, you shouldn’t not expect a super comfortable bed or sofa .You find the minimum tools to cook .
- It was confusing to have 3 different contacts and at some point our feedback on cleanliness was being questioned .
- We recommend to stick to Airbnb chat an not external instant messaging . We received a couple of not so nice messages on external messaging after we left, the host was unhappy we reported this to Airbnb with support photos .
- If you want to use the pool or gym, you have to contact the host who manages the reservation for you. While it may work, we weren’t able to use them for a day .
We decided to leave the apartment asap when the host agreed on a partial refund . The policy is no refund at all.
Airbnb support was reactive and hopefully the staff will be more sympathetic with guests, specially when it comes to hygiene incidents .
This place is located in a building where several rentals take place, and security is present .