Our stay was not as expected. Alejandra was slow to reply my query and I had to send a couple of reminders. The lift has not been working for months - if the listing had been transparent about it, we would not have booked it as my husband broke his ankle and had to climb 5 flights of stairs in his crutches. The wifi was also down, so we were given another wifi that was very weak and slow, and was only accessible in the living room. We had to rely on our own data. The portable air con they listed was just a fan. They were nice enough to give us an additional one though. The unit still felt cool but we had to open the windows for ventilation and that let in many huge mosquitoes which greatly affected our sleep. I would like to commend Yessica though, for her responsiveness throughout our stay, she was helpful and friendly!