The hosts we dealt were not at all like the glowing and welcoming personalities described in other reviews on this webpage. When we aired complaints about the accuracy of their listing and living conditions in Apartment 504, the hosts we encountered could not be described in any way as glowing and accommodating.

We paid for these accommodations several months ago and at that time we believed that the apartment had outdoor access. Upon arrival, we were very surprised to find that, not only did it not have outdoor access, but, the only opening to the outside was tiny window above the shower. When we complained about these basement-like conditions, inaccurate listing description and pictures, etc., the hosts told us to take it or leave it. We took their advice and rented more amenable accommodations elsewhere - at additional expense to ourselves - for the the remaining few days of our vacation.

The photos and description of Apartment 504 fail to mention any of the major drawbacks of this listing. For example the closed frosted windows pictured in two walls in the listing open to the hallway doors of other apartments , not the outside open air. No fresh air comes in these windows - only the noise, smells and faces of the people occupying the adjacent apartments who are also renters of these hosts. The third side of the apartment reverberates with the operating noises of the elevator that abuts it.

When we complained that the smell-saturated air, noise, and other aspects of this apartment were sickening (one of us is asthmatic) they called us liars!

They refused to make adjustments or accommodate us in any way. As we already said, we left four days early after spending Christmas eve there. The hosts refused to refund our money and instead told us to read the rental policy. They are now refusing to negotiate any further.