I had a lot of hope for this place but for the cost I felt like it fell short. Firstly, the power went out and I lost WiFi to my room which was never restored. The WiFi was also very slow, never really getting above 10 MBs. The staff were called twice to try to fix the internet and never were able to figure it out. This meant I couldn’t work because all calls kept dropping and also that there were no TV services to the room. Additionally, when the power had cut out, it left me without hot water in the room. The hot water was already tenuous without the power cut, reaching either scorching temperatures or cold enough that it was uncomfortable (or oscillating between the two). It was enough for us to need to find a new place, of which the host denied the first request to do so. Be aware too that this is up 4 flights of stairs and that the “kitchen” is an electronic camper stove. Sufficient, but not really great for making meals. You can reserve the communal kitchen downstairs if needed.
The host was responsive and the staff were attentive, but it was hard when things weren’t working and they were unwilling to cancel our reservations. I’d recommend being either better about fixing very important issues like the water being off in the shower and internet not working. Also, the gym is a nice touch but the equipment isn’t in working order and the rooftop furniture wasn’t cleaned so not useable.
The pros are that the place is beautiful and sunny. The bed was very comfortable and I liked having 24/7 security (there was a doorman). It’s also around the corner from a couple food places and not too far from the main Roma Norte/Condesa area. I felt safe enough walking around by myself.