The place is exactly as seen in the pictures. It is very clean and has everything we needed. Morgana was very quick to respond to my emails. I asked if she had a crib for my 1 year old and she kindly provided a pack and play. I didn't meet Morgana, but she left us plenty of phone numbers where we could reach her or someone else if we needed something. She also left a phone number for a safe taxi which we did use. She had someone waiting for us when we arrived and she gave us a tour of the apartment and gave us the keys. One of the best things about this place is location! It is walking distance to coffee shops, restaurants, a grocery store, Parque Mexico, Chapultepec, etc.. We had a wonderful time. Thank you Morgana!