Without question my expectations are raised when an apartment is described as “ Perfect 2 Bedroom.” You better be - or close. It was not even close. The worst part was the owners response to a message asking for the toilet paper be restocked before we ran out and I pointed out some of the deficiencies of the apartment. She responded in part that I should not complain because she was losing money during this time of Covid (she apparently owns and operates Airbnbs in all (or most) of the apartments of the 6 unit building.) We ended up purchasing our own TP.
She went on further to state that she had to cut back on amenities to save money. Fine - but you are required to adjust your ad so that it reflects your cuts. She advertises the following which were not in the unit: Fire extinguisher, smoke detector, carbon monoxide detector, fire extinguisher, first aid kit, oven (the range did not work and she had a 2 burner hot plate on the counter,) soap, and clothes dryer. This is a list of other problems with the apartment: old photographs in the listing showing both bedrooms with closets - one did not. The bedroom also had no headboard, night stands, lamps, pillow cases that fit, or a chair. The apartment also had missing light bulbs, exposed wires and cables. The internet was often extremely slow (it seems her apartments all use the same internet as our box was just a range extender. Stored in the living room was a rollaway bed without any linens nor were any in the cosets. The kitchen lacked a drainboard for drying dishes. The table for ironing clothes was inadequate and required placing a towel on the table. The clothes dryer/washer was not connected to gas and therefore would not dry. There were several large screw holes in walls and many base-boards and door jams were in extremely bad condition.
This is the text of the message i sent on Oct 12: Please ensure we do not run out of toilet paper. And we never had any bar soap - both obligatory. And let me be clear, your self described “perfect” apartment is a disappointment. Not only is the condition poor but it also lacks many of the amenities you list in your advertisement.
The following is the text of her response on Oct 12: Te pondre lo que me pides mande a quitar un poco del confort que ofrecía ya que los precios por el covid bajaron bastante
She sent on Oct 13: Sin contar la cantidad de dinero que he perdido y sigo perdiendo por cada cancelación que había hecha y covid les impidió a huéspedes poder viajar y cada cancelación la estoy haciendo de reembolso completo a pesar de que esos días los pierdo y el dinero tb
“Sin co tar los hospedajes que di free a los que quedaron barados y no podían regresar a au países”
Yo creo que antes de quejarnos primero debemos apoyar a los que más nec porque esta es una guerra para todos en el mundo no son tiempos de pedir confort son tie.pos de ayudarnos los jnos a los otros loas que podamos y con lo que ganamos tratar de seguir apoyando a otros
Pero de todas formas pediré que mañana te surtan todo lo que puedas nec
I sent on Oct 15: We used your washing machine to wash the towels yesterday evening. We have repeatedly tried getting it to dry but it does not heat. We want to start our day with showers but have no dry towels. Please bring us towels immediately. Thank you
Message from Boris
Boris9:08 AM
I'll bring you your towels in a minute
Message from James
James10:40 AM
Thank you Boris.
(Boris lived on property and was very prompt, caring, helpful but lacked the tools and ability/permission from the owner to meet expectations of the listing. (I suspect he is the actual reason there are so many good reviews)
Guadalupe10:43 AM
Buenas días soy Guadalupe teniendo en cuenta los contratiempos que has atravesado y que la noche de mañana aun esta libre te obsequiamos una noche más a partir de tu fecha se salida i site sirve solo confirma con tiempo para reservarla y evitar que de venda quedamos de ti y una vez más disculpas por contratiempos
Oct 16, 2020
Message from James
James3:18 AM
I depart in the morning as scheduled
The owner did offer a free night AFTER the end of our paid reservations however as we (like most people would) had travel plans and other reservations in another city. I took her offer as disingenuous and declined.
I would not return to this or any of her apartments.