Overall great experience. Great communication with Rosalia, very responsive. The ladies at the front desk are very nice as well and available 24/7. We did luggage drop off and it was straightforward despite only speaking basic Spanish. The showers/sinks have plenty of hot water, BUT MAKE NOTE that it can take up to several minutes for the hot water to "start up" when turning the shower to the LEFT side. We mistakenly thought the hot water was broken, but simply didnt wait long enough... can take maybe 2-3 minutes. No problem at all, but don't make the same mistake thinking the hot water is broken after only 1 minute. The floors were a bit sticky and felt like they could have been cleaned or mopped more before we arrived, but we simply wore shoes around the house and it wasn't a problem.