Alex was very helpful with coordinating check in remotely, and Laura and Andrea (who actually met us at the property) were very accommodating and friendly. The loft itself was minimal and absolutely beautiful. It's a bit of a climb to the top floor but you can see Mexico City in all directions once you make it up! The loft was fully furnished, and be sure to use the mosquito net when you sleep. All in all a wonderful stay, and we can't wait to come back! Thank you Alex, Andrea and Laura!