My 13 year old and I stayed in unit #5 which was on the third floor with one more floor above us. It was perfect for our needs; Clean, modern, quiet and stocked with just the right amount of supplies. The unit is tastefully decorated. There is no air conditioner but the floors are stone so it stayed cool. We were there in October though when it was not as warm. Carla was exceptional with communication at check in, check out and at all points in between. She even included slides of how to properly operate the shower with photographs and notes that easily guide you through the process which is especially helpful for visual learners. And, she has a link of recommended places to visit and eat. She makes it clear she is available to help at any point. We had a gap in between check out with Carla and check in at our next accommodations. She offered we store our bags in luggage lockers she had specially sized for guests on the ground floor. These lockers are ingenious, fitting two large check in bags, a large backpack and a rectangular sized cold storage bag. Online, the listing says no laundry but laundry is available for guests (I mentioned this to her and she said she would fix the listing). The laundry machines are new and in really good shape. I liked too that there was a locked front gate with an internal area before you head up the stairs to the rooms. As a parent, I like the extra layer of security and it gives me time to regroup with all our stuff before heading out for the day. The road is a small one way street and very quiet. It’s easy to order an uber and unload or load your luggage without blocking traffic or feeling rushed. Everything is walking distance or a short uber drive away as well. Tons of great food and activities. Be sure to check out contessa as well. I enjoyed seeing and meeting Carla on sight the day we checked out. She was personable and happy to chat and clearly cares about her property and the experience of her guests. A couple things to keep in mind:
*consider the weight of your bags because you will have to carry them up the stairs unless you are on the ground floor. The good news is the stairs are somewhat spiral and wide so I managed but it was not easy on my own.
*don’t leave doors open. In October, we made that mistake and then found ourselves chasing and smashing mosquitos.
*sheets are not as soft as they could be. One thing I’ve learned about Mexico is to bring your own, if this is an issue for you (I am admittedly particular about not having any polyester in my sheets) but my guess is that after reading this, Carla will likely find softer sheets because she cares that much about the quality of her unit.
Otherwise the beds were comfortable and not a full, but an actual queen (often not the case in Mexico). I would definitely return without hesitation again and again.