Please read the instructions carefully, I arrived at midnight with my family and I did not find the keys at the lock box. I had to call Air Bnb and explain to the receptionist that the keys where missing. The receptionist said that she couldn’t call the owner because it was after midnight. I told the receptionist that I am in the streets with my family in the middle of the night and she needs to call the owner immediately. It took approximately 30 minutes for someone to open the door for my family and I. There was no hot water as mentioned at the listing, other than that the environment was clean and spacious.