I had a wonderful stay at Ricardo y Norma's condo; they were very responsive to my questions and requests. They independently checked in to make sure everything was ok and if i needed anything - i felt very safe in the condo; the doormen and staff always very helpful and welcoming; and loved to be able to walk and explore the neighborhood of Coyoacán. I would recommend their condo, and would stay their again on another trip to Mexico City.