Not sure if Virtual Homes was having a bad day. Had read great reviews but we arrived to our room and someone else was there saying they decided to stay longer. Then we had to wait for them to clean another room. Upon arrival, the room was definitely not clean. There were chunks of strands of hair on the bed and shower. The front desk folks were extremely apologetic and nice and willing to right the wrongs but oh so many wrongs. The door lock didn’t work and the boiler was off unbeknownst to us. They changed us to another room in another building and that room was much bigger/nicer but the bed had bugs 😩 which bit us and made sleeping very uncomfortable. The elevator was also not working due to a power outage in the area. The location was good and walking distance from parque España. Not sure if it was just bad luck for us. But it seems like they have too many guests and not enough staff to maintain the place(s). Just my guess.