Elis was very responsive and addressed a minor issue that I had.

Getting access was straight-forward with key lockers.
Initially, I had booked the smaller apartment in the same building for 4 weeks, but I got a free upgrade to the bigger apartment as the original one was extended by the current occupants. I then extended my stay by another two weeks to avoid un-necessary travel within Mexico.
The place itself is spacious and helps with not feeling too confined during this pandemic. Although the apartment doesn't have AC, I didn't feel like I needed it. The laundry room upstairs with a washer and dryer was useful especially for long stays. You could also hang up your clothes to dry on the roof if you want to be ecologically friendly.
Wifi was generally reliable and was getting just under 29Mb/s downstream, 3Mb/s upstream. The TV sometimes has some network issues when trying to use the streaming apps, but generally it fixes itself by the next day.
Overall, it was a pleasant place to sit out during this quarantine time.