Francisco and Maria weren't there when we arrived, but had scheduled for the housekeeper to meet us along with a pamphlet of all the info we would need. The house is gorgeous. There's a private driver you can hire if you need a ride. They have two adorable dogs. It's all great. We were the only two guests the first few nights and stayed in the Master bedroom, then we moved across the hall to a smaller bedroom, then we moved to the unit on the top floor, which has a terrace. All of the rooms were great, but the top room was definitely our favorite. The wifi didn't really work on the top floor, so if you need to get work done I suggest staying in one of the lower rooms. You won't regret staying here - it's a fantastic choice, and if you're lucky, you'll meet some other great travelers and a few fantastic locals ... and two absolutely adorable pups - one that's huge and one that's little :)