Communication was outstanding from day one. Bruce has a team of staff members that welcome you to the building and make sure you have everything you need, even creating a WhatsApp group throughout your stay to keep in touch in case you have last minute requests. They also replenish essentials on the daily! The apartment is really nice and perfectly located only a few minutes walk from the Historic Center. Uber is so cheap that you can easily travel from here to many other interesting locations in Mexico City (make sure to visit Coyoacan and Condesa while in town!) The only negative thing I have to say is that the elevators were very unreliable and the apartment sat on the 8th floor but this is beyond’s anyone’s control. However, if you have any sort of disability, this may be something to consider!