I just had to call Victoria from Mexico City airport to get the full address in order to get a cab. Never saw Victoria, just picked up the keys at the security door, and we let ourselves in. The space and location was fine. But zero nada toilet paper, soap, shampoo, or roll of paper towels. Not a lot of attention. We called and she blamed it on her housekeeper. She offered to pay if we went to the store for her. Not the first thing you want to do after traveling, but we had no choice here. I will book a different place next time.