We had an unfortunate issue while trying to check in but luckily someone from the company was available quickly to help us. Unfortunately we had to change locations and did not stay in this apartment in Roma but the alternative apartment provided was also in a good neighborhood, Condesa. The apartment at Mineria 13 was new, modern, and spacious to accommodate our party of 5. The welcome basket of food and beverages was also greatly appreciated. Given the company’s willingness to remediate the situation, we’d definitely book through the company again.