Good:
1) The apartment has a great location. It’s in the heart of Polanco and very walkable to restaurants, shops and cafes. 5/5 for location.
2) The apartment was clean.
Bad: There were several negative things about the overall experience:
1) The apartment was listed as a 3 bedroom unit, which isn’t an accurate representation of the unit. The third bedroom is a laundry room / service room which can barely fit a single bed and there’s not much space left after that. We were expecting three usable bedrooms and we payed for and planned for a 3 bedroom place. On checking in and seeing that the third room was practically unusable as a room, I brought it up with the host. I was expecting to get what I paid for or get a partial refund back consistent with what the apartment actually was. But the host took a hard stance and wasn’t willing to budge. He asked us to leave if we didn’t like the place. We were traveling with kids and that’s not what I was looking to do.
2) The apartment is quite dated and felt overpriced for what it is. We were traveling in a big group and had rented multiple other apartments in Polanco for the same dates for same or even price and they had better and more modern apartments.
3) The host was not very responsive when I reported issues and took quite some time and multiple follow ups to get them resolved. Simple things like getting an extra bedsheet took over 2 days to get resolved.
4) The apartment didn't have kitchen and bathroom essentials and we had to buy them ourselves. I was expecting basics to be provided when we're renting for the entire week and paying an expensive rent.
Our overall experience wasn't great.