The apartment is very nice, the location is good and Maria had left flowers for us which was a nice touch. However, on our second evening we did not have any hot water. We emailed Maria, waited half an hour and then also rang Maria to tell her our problem. Maria said she’d get back to us and she subsequently emailed us saying that the boiler ran on batteries (??) and that they must have run out so there was nothing that could be done until 9:30am the following morning. We really wanted a hot shower as hot water is a basic function in an Airbnb and this should’ve been checked before our arrival. Fortunately for us my husband has technical ability, so he looked at the boiler, eventually found the batteries and then went out and bought replacement batteries. We then emailed Maria to tell her we’d sorted the problem, so she didn’t need to send her maintenance guy the following day. We also stated that we considered it unacceptable to not have hot water, we’d been hugely inconvenienced, we spent money on an overseas phone call and replacement batteries. We did not receive a reply to our email until 2 days later when we’d left the apartment and we were on our way home. Maria did not thank us for sorting the problem she just said she’d pay for the batteries although she hasn’t done so. The level of customer care regarding the hot water was very disappointing to say the least