While this is a nice apartment, there are issues with customer communication from Casai. I made this reservation to check in during the evening. The room unit number was not included in the listing after I booked the reservation. Why wouldn't you list the unit number on the confirmation listing page after the guests' payment is confirmed? It was night time and I tried to contact Casai through a call on both of their phone numbers, called and texted their Whatsapp, and messaged them through Airbnb. It was late at night and I was tired and just wanted to check-in. It wasn't until 1 hour and 37 minutes later that someone messaged me on Airbnb which unit number it was. 1 hour and 37 minutes of waiting for a unit number that could have been included in the listing confirmation. Why would management from an international company not have a team dedicated to making sure guests can check into their Airbnb property during the evening in a timely manner especially if you are not going to include the unit number in the listing?
Throughout the whole time, the security front desk was extremely kind and tried to help me contact Casai without any luck. Security kindly gave me a room with a pin after we both waited so long for Casai to respond. I checked in to this room after a long day of traveling. Casai messaged me on Airbnb giving me another unit number. The incorrect apartment I checked into did not have hangers or a clothing washer and was completely a different property from the one that I wanted. I'm extremely disappointed to wait so long only to be checked into the wrong room due to Casai's lack of communication and responsiveness. Given their lack of communication, I was unable to switch rooms.