We stayed here for almost a month and loved it. First of all, Carlos was very responsive. We met once in person and he was super friendly. All of the staff - Miguel, Alfredo, and Alma - were so helpful, warm, friendly. Alma spoke English and she cleaned the place for us one time at no charge since we were staying so long. You have to knock to get into the building and the security guards Alfredo or Miguel let you in, so we felt super safe and secure the entire time. The place was clean, basic but had everything we needed for a long stay. Note that the place isn't heated but we stayed in January and were comfortable the whole time. There is on-demand hot water. The Wi-Fi worked great, I took video calls multiple times a week. It is on a pedestrian street with bars (which were great to hang out) and we noticed the noise the first night but after that, it wasn't so noticeable. Bring earplugs if you're a light sleeper. LOVED this place, will come again. Tip the staff, they deserve it!