We didn't meet Julian but were assisted by Constanza who was very helpful and flexible with our arrival and departure times. The Contessa area is wonderful with many bars, restaurants and feels very safe. The apartment is basic in its furnishings and amenities and what you would expect for such a reasonably priced accommodation. We had a couple of issues with hot water but Constanza was very immediate and proactive in resolving them. The rooftop deck is wonderful.