Pros:
Rachel is very responsive. The loft is in a fantastic location, in a vibrant street with many things to do. I stayed a month and never felt unsafe in the area. Paseo de la Reforma is two blocks away- an excellent place to stroll. The apartment was very clean at arrival, with cute personal touches. The kitchen and bathroom were rightfully stocked. Self-check in was a breeze. Would stay again.
Cons:
The bike pictured was not available. Wifi was down for 3 days during my stay, and would intermittently go out, making it difficult/ frustrating since I worked remotely. The cleaning time is a 4-hour window, in which you cannot be in the apartment, also making it difficult for a remote worker during business hours. The lockbox at check out was difficult to close due to the number of keys provided.