Booking our stay was extremely easy, and Eloy was super communicative. The building is in a very convenient location in Polanco, and we had everything we needed for our stay. Everything was also super clean. The only thing I would point out is that the walls are thin. We could hear our upstairs neighbors rolling their doors and people outside in the hallway. But in general, we were usually out exploring the city and things were quiet at night, so it wasn't a big issue for us.