Despite a slow response time, we were able to access the apartment early to leave our luggage there before check-in time, which was a huge help!
We wish there had been more communication about how to access the apartment (we could not use the parking lot at the building and could not use the elevator until we got the card from the apartment, so carrying luggage so far and high was unexpected) and more communication about the water system.
Overall it was a great space for our family with an amazing view of the city!