Richard was available to help at any time & quick to communicate. I was a bit underwhelmed by the stay which was surprising since it had such great reviews. There are handy men drilling starting around 7-8am and child running around kicking the door. The shower head was broken when i arrived but if you push it back up into place it somewhat fixes it. The water never stayed hot long enough for me to even wet my hair fully. The biggest issue, though, was that there is nothing in place to keep the water from the shower in. After every shower I would have to squeegee water from the bedroom back into the shower. Check in was easy and there is a concierge there 24/7 to help you. Richard was more than helpful & understanding but overall the stay looked like a luxury prison cell.