Major problems. After I booked the space the day before check-in communication was non-existent except pre-programmed messages. I asked about the possibility of an early check-in - but this went unanswered. I asked the day of check-in and again no answer. Then around 10:00 i was told the pervious guests had Covid and I could be “upgraded” to an apartment that was 2km away, priced much lower and not close where I wanted to be with no offer of a refund, The apartmebt had been available the day before so this explanation seemed sus. Then came a ridiculous back and forth, and multiple calls to AirBnB. This host is a company with numerous building filled with AirBnb’s all over the area. I identified an available comparable property manager by the group with the same price closer to where I needed to be and was told “that was not possible.” This took hours and really detracted from my vacation. It was an awful experience that could have been resolved with a phone call, changing to the apartment I identified.