I was pleasantly surprised with how communicative Montserrat was. We did have some trouble with the lock entering the home, and had to change batteries on the lock. But this was a technical difficulty, could have happened at any time. Montserrat was quick to fix this issue, paying us back for the batteries and giving us some delicious chocolate as an apology. I would highly recommend this location. It was perfect for night life fun and festivals during the day. I would stay at any of Montserrat's locations simply because of how great she was as a hostess!