The host is very nice and attentive, although I never met her in person, she always responded quickly. The reception girl is nice as well. The location is amazing - the heart of Roma, close to everything, and there are many nice restaurants and bars around, and very safe to walk. The terrace and computer room is very nice too, and bathrooms and all public areas are very clean. The bed is small but the mattress and sheets are super comfortable.
Downsides: the room is super small. Wifi doesn’t really work in the room (it works well in common area though). There is no sound-proof at all… you can hear everything.. including people talking on the phone or singing to the music in the morning…you don’t feel so private because there are also offices and people in business suits visiting.. and one time there was a public event in the public area so there were people walking around and the music was loud. There’s a tiny kitchen right outside of the room, there is a small fridge, a microwave and free coffee but there are not enough equipment to cook ni silverwares to use, so you can only cook scrambled eggs and use plastic fork