We arrived late in the evening and Carlos greeted us at the door and was very helpful from the very beginning. He offered a well-needed beer after a long travel - perfect :o)
The atmosphere was cozy, friendly and it felt like being in a private (big) home with wonderful, helpful people around.
The only thing to be mindful of is the coldness in the evening, the night and the morning. It was surprisingly cold! It's not Carlos fault, he can't control the weather conditions! But he can help you out and he offered a heater and more heaters if needed. So just ask. Ask anything really, and Carlos will help you!
I think it was Carlos brother who even walked us all the way to the nearest metro, bought us tickets and made sure that we got on the right track. I mean, that's a damn great service!!
I highly recommend Hacienda 1800 for your first or next stay in Mexico City!
It was a great experience for us - even traveling with a two-year-old!
Hasta lluego!
GRACIAS POR TODOS!
Christian