We pulled into the building's driveway and were met by a security guard who was not expecting us. The instructions said "Go to the lobby" so they called the door woman at the building lobby desk who answered the same thing: no one is expected in this apartment. I contacted Eugenio but he did not answer. After about 10 minutes of showing them my reservation and arguing we were allowed in. I immediately advised Eugenio that the problem had been solved. A few minutes later someone else, Jimena, not Eugenio, answered and said she was sorry that that had happened.
The apartment is purely functional, the furnishings and decor sterile and low-budget. The front room (living, kitchen, dining) has nice natural light. The bedroom has no window and is stuffy but there is a fan you can set up to move the air. Things issues alone were expected would have been acceptable.
Also, I like that there were reading lamps next to the bed on both sides, the Internet was fine, and in one room there is lots of natural light.
What I found substandard were the following items:
1. No shampoo. No soap or soap dish or soap shelf on the wall in the shower, you have to take the hand soap (a faulty dispenser) from the sink into the shower and set it on the shower floor and then squat down to pick it up and set it down each time you need to take some as you shower.
2. There is, as advertised, a dedicated work space. It is a desk. But it has no outlet near enough to plug in a laptop.! Luckily, I had thought to pack an extension cord just in case.
3. The soap dispenser in the bathroom is faulty.
4. So is one of the two in the kitchen. I think it dispenses dish soap. It doesn't pump out the soap although it does contain soap. So, to do the dishes, we used the dispenser that I think contained the hand soap .
5. The place was clearly set up for a business traveler but for it to work the traveler had to be male. There are no skirt hangers, there is no closet space for a dress, and the lighting in the bathroom is ambient lighting--pretty but so dim it's impossible to apply make-up.
6. I was given no building code. Had to ring a bell and hope that the door woman was in here place. Twice when I returned to the apartment no one answered. She was away from her place. I rang over and over for 10 minutes the first time, then went to the garage and pounded on the door to get the garage security guard or valet to help me. The second time I went to the garage door immediately upon discovering her absence. Both of these episodes occurred by day but I kept thinking how scary it would have been at night to be standing on the street ringing the bell and having no one answer.
7. I had heard great things about Eugenio but he did not enter my life till I had been there for about 23 hours. Day One my "greeter" was Jimena who never reached out after apologizing for the fact that no on involved in building security had known we were coming and that all of them had been united in not wanting us to enter. The next day, Eugenio did ask how things were going.