We had to arrive very late at night and Julia was out of town but she was super accommodating and welcoming from beginning to end. She gladly worked out a solution, and she made sure that we always had everything we needed. We forgot to get a bottle of water and we definitely needed that on our first night; fortunately, she left one waiting for us. The place is cute and cozy in a super cute neighborhood in a fantastic location. It has everything you need. While we weren't able to meet in person, all in all she was super helpful and friendly throughout the experience. Would highly recommend to anyone.