This is a beautiful space and decor is well decorated. It was super comfortable, and though not air conditioned, the double balconies served us well! Gorgeous views of the city, secure building, and honestly and amazing location. Sadly, we ran into quite a few hiccups with this stay and the personnel at this building. Erika was responsive thankfully. 1) Even though our checkin plans/timing we’re well communicated with Erika, my partner and I struggled upon arrival to the apartment building when it came to security personnel. There is a significant language barrier as no security personnel in the lobby spoke English and because of our poor Spanish, they were quite dismissive. We arrived at near midnight. They would not let us access the apartment / elevators because they did not have email communication from Erika including our names and dates of stay. At near midnight, it was difficult and stressful thinking about the possibility of needing to figure out a last minute hotel plan.
Our badge/fob cards also did not work at the garden entrance. While we were able to exit the lobby to the garden, when we tried to get back into the building, the card reader would not accept our card. We were trapped and yet again stressed. Luckily we were able to wave down an individual who was working out on the gym which had windows looking onto the garden. The bystander went and fetched security for us thankfully Security informed us we needed to use our card, when we told them we did but it didn’t work, they said Erika has not “properly activated access” to the garden. Please do so to avoid other guests getting trapped in the shared spaces.
Additionally, a large reason why we went with this Plus home was because of the rooftop pool as advertised. On day 2 of our 5 day stay, security informed us that someone wore sunscreen in the pool and it would be shut/closed to all persons for 3 days pending repair. I’m not sure I understand what repair would be necessary for sunscreen on a human using the pool, or why it would take so long. Unfortunately we never had access. This is was largely why we splurged on an Airbnb Plus, which we’ve never done before, so this was disappointing.
Overall, a beautiful space and all in-unit amenities were tip top! Totally recommend as long as all access issues can be flushed out!