Juan is a good host. The location is great and the place is exactly as advertised. However, the wi-fi was extremely unstable and even though the host attempted to fix it, the issue was not resolved.
During the 2nd day of my stay, I was notified by the building staff that my unit will not have any power and I needed to contact the host and make an arrangement. I contacted Juan about the issue and he responded quickly. He was able to move me to a different unit within the same building. But the new unit is not nearly as big or as nice (no view) compare to the one I originally rented. I was also charged an extra fee to move to the new unit.
I contacted Juan about the issue and he quickly refunded the extra fee. The whole ordeal took up half a day of my time and I asked Juan to compensate me for my inconvenience. He refunded the cleaning fee to me.
Overall, I believe Juan is a good host and did what he can to help with the situation.