Overall, it was a clean apartment that was stocked with clean towels, extra blankets, shampoo, and soap. I was annoyed that I asked ahead of time about check-in instructions and was told they would be sent me the day of check-in...they were not. I messaged them past the check-in time, had no response until I decided to call them for the instructions. (This was very frustrating because we had been traveling for over 12 hours and it was rainy and cold outside). The kitchen drain had a major leak underneath so we had to use the small bathroom sink to wash our dishes. Another note is that it is super walkable to everything, stores, restaurants, subway, and bus stations. That does come with noise obviously as bars and restaurants are usually busy until 11pm. If you're a light sleeper or like to go to bed early, this might not be the place for you because it is loud inside the apartment until 11pm. I knew this when I booked it but it was worth the convenient location.