Ivan is a stellar host. There was a bit of a plumbing issue around check-in time, as the shower knobs were pretty difficult to turn, and I couldn't get it to turn off after showering. Long story shorter, it turned into a mess, but Ivan was there with a plumber and additional help within an hour, and got it resolved. He was very apologetic, and was nice enough to refund the night, but frankly, I only have good things to say beyond that (and again, he was very helpful in resolving the matter). The space is very nice, VERY nice for Mexico City from what I've seen, very modern and stylish. The pictures pretty well show the space, maybe it even feels a bit nicer in person. There were mints and water and a little treat left, and everything else was very smooth and nice.