I was able to get a partial refund, but my family (including my grandmother) had to leave the Airbnb and get a hotel because the water stopped running (showers, faucets, toilets) and the building’s electricity stopped. This meant that my grandmother had to take the stairs up and down 5 flights of stairs in complete darkness. This is beyond the hosts’ control, but FYI.
The apartment unit also needs maintenance work. The photos look beautiful, but there are marks on the walls, stains on the shower tiles, and there’s a smell we didn’t appreciate. The cleaning agents they use also have a long-lasting odor.
Pros: the location is fantastic. We were able to walk to many restaurants for breakfast, lunch, and dinner.