I have had wonderful stays in Airbnb & this has got to be the worst. At check-in security guards made me aware that there are issues with our rental unit & Luis’s assistant will be explaining. We enter the rental & there are two gaping holes that are leaking water. The assistant lets us know someone will be by later to repair and clean up the mess from the water leakage. Nothing came of it. I was trying to give her the chance to fix it, but nothing. I was going to let it go and take this loss but my friends from CDMX said I needed to report it because it’s deceiving. The damage to the ceiling looks like it’s been ongoing. They just do small bandaid patches and let the damage continue. Luis only has one full picture of where the damage is. If you review the living area he cuts off the ceiling. If you are looking to book just be aware that there are issues at this rental & make sure to report right away. It had been 7 years since my last Mexico trip so I was caught up in the moment to explore the city. Don’t be naive like me, report the issue immediately and save yourself the headache. Additionally, it was a total of 4 of us and 1 person left for part of the stay. There were no repairs completed however we consistently we provided new roll of toilet paper everyday during our absence in the rental. The assistant never came back to check on us. So if I could give this Airbnb 0 stars I would. I think the worst part is we had to involve Airbnb customer support & Luis stated they were not made aware of the issue when his assistant met us and verbally explained the resolution they were to provide. I have pictures and videos if anyone needs proof because I know you have to see it to believe it sometimes. Honestly just go to coyoacan area to book because that was the most beautiful experience during my whole trip.