My family and I, six of us, traveled from U.S. to Mexico City for an one week vacation. We decided to stay at penthouse and it was the best decision that we made! None of us has been to Mexico and we barely speak any Spanish, but we were able to navigate around the city with the assistant from the PH management team. I interact with the support team daily to ask suggestions on places to go and to request items that we need at PH. The support team always respond me promptly to provide solution. The PH is very nice, just as shown in the description. Most important, the PH is very secured which allows us to relax like being home and never need to worry about anything. The surrounding area of the PH is very convenient, many places to go for food and for walk. We enjoyed our stay and thanks to the PH support team!