I want to start this review by stating that this location is fantastic; the view is spectacular, and the guards at the door are beyond amazing. It is an excellent area and safe to walk to and from locations.
On day one, I was exhausted from my flight and slept on the sofa covered with a blanket; the next morning, I thought about my day and realized I had a slight rash. On day two, I slept there again since my friend was staying in the room, and when I awoke, I had multiple lesions.
I started to panic and called my doctor in the US, who told me they were bites from a bug. I showed her pictures and facetime her. She assured me that it came from a bed bug; I took everything and washed it immediately.
I soon realized that the blanket on the sofa was there to cover up the massive stains of a filthy couch. I reached out to management, and they told me they "would be down in a few minutes" at 10:11 am. After 12:30 pm and not hearing anything from them or seeing them, I left the apt. I returned a few hours later to see a half drank water bottle and the sofa all covered up with the blanket again. I was appalled at the fact that no one notified me that they would enter the room or that they were even there.
Soon after that message, someone came and spoke to me in person. I explained my situation and was told they didn't find anything. I walked the gentleman over to the sofa and uncovered it to show them the stains. He told me he did not see those when he came in; the maids probably came without his knowledge and covered it up. Now I'm more worried that the maids came without his consent to cover something up that they didn't even know of.
All I wanted was to be heard and told what they would do to clean the sofa and ensure they could provide cleanliness for the next guest. The only thing I received in return is an "I'm sorry" and "we will give you a free night on your next stay with us". I am beyond upset about the lack of awareness, the lack of accountability, and the lack of communication.