Karen was quick and attentive with all communications. We arrived about an hour ahead of schedule, and she was able to tell us where to leave our luggage, so we could go about our afternoon plans. We actually ran into her on our last evening, and she was very gracious and quick to make sure we hadn't had any issues. One note: there isn't any aircon, so make sure to keep the window blinds down during the day to keep the temperature down. There's only a screen on the bedroom window, which makes opening the windows in the evening a bit of a challenge, if you're mosquito bait (like me). Otherwise, this is a fantastic location in one of the best neighborhoods in the city! Highly recommend!