Penelope was very prompt in communicating, and her friend Juan was very helpful with the check-in process. As other reviews mention, do take note that this apartment is on two levels, with entry through a solarium kitchen, and then you must use a narrow spiral staircase to access the bedroom/bathroom. The room was very comfortable, and the neighbourhood has so many parks, cafes, and restaurants to walk to. On a side note for vegans, there are tons of amazing vegan food options nearby.