Clau was very responsive and the apt was nice. The location was also great! However, we had issues with the building security staff since the moment we arrived. They were rude and unhelpful. The building has a lot of steps and they have hardwood floor at the very entrance and to get to the elevator. The building staff saw that we had 5 suitcases and made us carry each of them (50 pounds) so that we didn’t scratch the hardwood floors.This was very upsetting because they never offered help even though they saw we were two women, and they looked bad at us and said that if we didn’t carry we would get charge. My friend injured her back after we checked out from carrying our suitcases to avoid touching the hardwood floors as the security staff literally went to watch us do it. In conclusion if you have heavy suitcases you will struggle to get them from the main entrance to the elevator and the building staff will be rude to you from checking in to checking out. I hope they can change this.