Erik and Isabel are fast to respond and happy to help with any issues that may arise. Both hosts speak fluent English and provide directions and tips for visitors in English. The apartment is actually quieter than I expected based on its central location. It is above a very busy intersection so understand there is some noise. The central location is great, right across from subway station and supermarket. The wifi is strong and I did not have any outages during my two month stay. The cleaning and maintenance staff is friendly and trustworthy. I highly recommend this stay to anyone visiting Polanco.