I had a really stressful stay here and really can't recommend it. I'm going to start with the cons as there were so many:
Cons:
- 2 hours before I was due to check in they messaged me telling me the listing I booked wasn't available and they were moving me to a different one. Zero apology and it was a completely different apartment. It had NO WINDOWS in the living room and was like a cave. They then just stopped responding to my messages, forcing me to check in as I had nowhere else to go.
- There was a used coffee mug in the sink and no bath towels in the replacement listing.
- The finally responded a day later, only after Airbnb contacted them. They now apparently had the listing I booked available, when I asked how I could check in they again didn't respond. It took a further 12 hours to get a response.
- I had a visit from Sonder staff on virtually a daily basis, either because I had to report something broken or they wanted to drop something off. Including - 2 visits for a leak from the flat above, 2 visits for a broken coffee machine, then a bunch of things I didn't report - checking my A/C, changing the internet router, dropping off a white noise machine, asking me what time i was checking out 2 days into my stay, even though I'd booked for 10 days. They called again on my last day and I didn't answer the door because I was fed up by that stage, who knows what that was about. The visits for broken things I'd reported, fine.....everything else, do it when there is no guest!
- There were 2 power cuts during my stay totally 10 hours. This was a major issue for me as I was working remotely so I lost over a days work.
- Another review mentions car alarms, but I think what they were referring to was an alarm in the bank that went off somewhere in the region of 40 times a night, via a loud speaker mounted on the wall outside. I was woken repeatedly and left my stay feeling stressed and exhausted.
Pros:
- When using the Sonder app it was easy to get in touch with them, and their support staff (in person and online) were very nice.