I hope my situation was an aberration. I was not put in the room that was confirmed for me. Then I was told to move the confirmed room, so I carried my stuff down to the 2nd floor. They couldn't find the key for the door. I finally ended up on the first floor, but being at the front of the building, I heard everybody talking that walked past as I was trying to fall asleep. I was only staying one night so the first room would have sufficed. Other than the moving around everything was ok.