This was my first time using Airbnb so I was hesitant. Diana truly delivered on her end. The place was clean, as described, and quite modern. The most important thing was security which was great too.
Upon arriving we were contacted by Patricia who I confirmed with Diana would help us. Patricia was friendly and gave us a tour. The lock has a code and she had the code but there’s a small chain you can use for added security if that makes you feel odd. We had no issues. The entrance to the complex has a security guard with uniform and all guests need security cards to go in and out so we felt safe.
The apartment was fully equipped with glassware, clean water, coffee maker, blankets, etc. It’s a mini 5 star hotel.
Location was amazing too at Alameda waking distance from the San Juan exotic meat market, restaurants, museums, Zocalo, and from main streets. Ubers has no trouble finding us and the area is close to the Hilton in case you need a point of reference. Therefore, the location was surprisingly convenient. This made our trip fun since we saved time just walking places.
We did not really need anything else during the stay but Patricia made sure to reach out to us asking if all was good. That was very nice of her.
Perhaps the most amazing 5 star experience; we were allowed to stay until 3pm at check out after asking. Our flight changed and we had nowhere to go. Patricia allowed us to stay a little longer at no extra charge and we truly appreciated the gesture. I am not saying this will happen to you but it shows the level of empathy the owners demonstrates for guests.
Lastly, the place was clean and had a great vibe to it. The wall art is incredible. I will book this place again!