Gema is an extremely responsive host. She made the process of checking in really easy and even helped with taking the luggage up. Every question and accommodation needs we had, she was very quick to respond. We had trouble with the hot water in the showers which she took care of pretty quickly. The house is located in a very nice and crowded area in Mexico City, but note that great areas come with great noise! There is a restaurant right below the house that opens every morning at 7 am and the noise woke us up every day. But the location pros overcome the cons, so I would say our overall stay was great!