They lie, and cant keep their word.THis type of place is what AIRBNB was created to avoid. People who dont care about what happe s once they have been paid They have misinformed us for the entire trip. the first night we arrived, I contacted support because the lights went off. i asked the lady before anything happened if it was just my room or the whole building. Since when I went out of the room the elavator and halls were working. They said they would change us to a new roo.m. we had to pack in the dark and when we tried to enter the new room the code did not work. This is about 3 am at this point. It turned out the whole building was out and we could not enter our new room. Around 4 am, we arrived at the new room. The bed was way smaller than the one we had. The air conditioning did not work. we went back to our room. and asked to keep our original unit. We were asked to leave this unit because they had already given away our room. So next day, at 11 am they made uS move to the room with no air conditioning, after not seelping. When we get there, they have people working in our room. We had to sit there, without being able to take a bath or sleep. missing precious time of our trip. Then they offered to upgrade us to one of their better units. We did not get an upgrade, more lies.
Instead the called us and told us we would be refunded 1000 dollars. It turned out that, even de they did NOT say mexican pesos THEY SAID DOLLARS , when CONTACTED about the refund. They corrected and said it was only 1000 pesos mexicanos. More lies. They really dont care about you once they have been paid. Hotel Apartments, where they host does no really care about the expirience given. When contacted through airbnb, they said they couls only refund 100 dollars. i have asked for 477, they had promised 1000. So as i see it i was given them an outing they did not take