A dirty apartment with cheap, uncomfortable furniture and a terrible host, straight out of a nightmare.
We should have been alarmed when, immediately after checking in, we saw someone else's luggage and clothes all over our bed and the kitchen table, which the cleaning lady did not even sanitized, after removing all the items off it in a rush, as soon as she saw us entering.
We were looking for a warm apartment with a washer and a dryer; we specifically asked the host, whether the heater, washer and dryer were functioning in the apartment. It was important question to ask, before we would make the decision to move in. “Yes,” the host assured us.
The apartment, in fact, was cold; the whole night, we could not start the washer. We contacted the host, yet he did not send anyone to fix the problem, so we had to leave the clothes there till the morning. The kitchen had no tea kettle; the stove top was not working properly, leaking gas after being turned on. We contacted the host yet again, and as previously, he did not send anyone to fix the issue. Exhausted, we just wanted to take a shower and relax. Not a chance! The shower was filthy; the sink was overflowing, the light was not working... The couch was utterly uncomfortable, as if made of bricks. Frustrated, we went to sleep, and the real nightmare began: We did not sleep a minute!!! The bed was extremely uncomfortable; the mattress was disgusting and hard as a rock, but at the same time, we could feel all the springs in it. The bed linens (if you can call them that) were so worn- out that they made us itch, even through sweatpants and sweaters we were forced to sleep in. The temperature in the apartment was so low and the sheet covers (not even normal, thick blankets) didn’t provide any comfort or warmth. The tiny pillows were made of some cheap cotton, were bumpy, flat, and hard; at the same time, they were falling through the hole between the headboard and the mattress. Having to spend a night in that bedroom was like torture. As I mentioned before, the couch in the living room is not an option for a replacement: It’s hard and uncomfortable. That was truly a Night of TORTURE!
In the early morning, we contacted the host with all the details and politely asked for a cancelation and a refund. His respond was, “I can send you more blankets.”
We desperately wanted to get out of there, so we immediately started looking for a new place, packing and, practically naked, trying to get our laundry out of the machine… which we could not open. The cleaning lady showed up around noon and spent twenty minutes trying to get our clothes out of the washer.
Meanwhile, the ONLY note we get from the host is, “The cleaning lady said that you are still in the apartment…”