The location was perfect! It was ideal for exploring the Roma, Condesa, and Reforma areas. There is plenty of public transportation nearby which made it very convenient for the times we wanted to explore areas a bit farther out. The place itself was clean, with tasteful decor and very streamlined. We didn't use the kitchen at all so I can't speak for that. We did go up to the rooftop terrace momentarily but the summer rains did not allow us to remain there long. I noticed some women washing their clothes near the terraces. Although I never used the laundry myself, it's good to know it's available. As far as communication, Uliv was just a text/email away. Whenever I had a request they responded in a timely manner. Lastly, I appreciated the 24/7 security on site. It helps to know someone is guarding the front doors. Overall, I would stay here again!