Rafael and Fernando were friendly, very responsive and helpful. Fernando greeted us when we arrived and guided us around the complex. He was very patient and accommodating. The apartment was clean, cozy, and the bed is amazingly comfortable. It also felt spacious, has nice views of the city and has double pane windows to help filter out the loud city noise at night. It's in a convenient location perfect for exploring the fantastic neighborhoods like the Roma and the Condesa, it's walking distance to the bus stops to get around the city, and the Turibus stop to take a day trip to Teotihuacán and the Basilica de Guadalupe is right downstairs too. The amenities are a big plus and the building staff were all very helpful and friendly to us as well.