My stay at Norma & Javier's apt was good overall. I never communicated with Norma, but Javier was always very attentive when needed. He even gave me his and Norma's cell number. Pros: Javier checked in a few times to see if my friends and I felt comfortable. Javier is easy to talk to and seemed understanding. The beds are amazingly comfortable, the neighborhood is safe-we walked past midnight, the apartment has character it's styled very nicely with an open feel to it, the apt includes washer-dryer which is a life saver during travels. Also, has everything you could possibly forget and need during your travels; towels, shampoo, laundry detergent, etc. If you want to cook you have a full kitchen and its accessories to play with. The apt is centrally located. 6 minute walk to the Ángel de la Independencia-Reforma (go at night it's beautiful), 7 minutes to Zona Rosa/Korean Community, 30 minute walk to Historic Center (hence we enjoy walking so didn't seem far). The apt has a lock-cabinet.On our last day Javier allowed us to pick up our luggage past our check out time. Cons: The pin # to the apt was very common made me feel uneasy but I felt the apt complex was safe, security guards at the door asked for copies of an identification card or passport was told by the original guard from the original security company that they would be given back. We didn't receive them back because apt complex switched to a new security company on the last day and they said they have to keep it on file "forever". It was a bummer! When this first occurred I could not get a hold of Javier until the morning, we arrived late evening. He has offered to get them back and destroy them, but I would have preferred to have them back physically. Also, old security company would be on duty 24 hrs but when we came back one time around midnight the guard had fallen asleep and we were ringing the door for quite some time until he finally opened. This could be a pro or a con depending on preference, the apt complex allows dogs. I personally don't have any pets but I do not mind them, but I don't like when their owners don't clean after them. Once on the elevator it smelled horrible as if a dog had done his duties there. In general, I felt the apt was clean. Except I had a feeling my restroom at least wasn't cleaned thoroughly, specifically the shower or maybe it was just the grout that looked like it needed replacing, but it wasn't quite matching the aesthetics of the rest of the home. All in all as mentioned in the beginning, good stay. Only used the place to shower and sleep since we kept busy.