They are good at writing to make sure your ok, however with all their texting they never mentioned their laundary services were not available, they said the machine had just broke a day ago but it screwed me on my last day as it was the beginning of my trip and had planned to do some laundary there. Lot of noice at night with dogs barking and if your a light sleeper you will hear the noises coming from the hall. Big space and clean