Staff met us at the door to the building and assisted with carrying our bags upstairs. They also walked us through how to use the codes to both the building and our apartment. The apartment was exactly as described. We were able to walk almost everywhere. The location was perfection. The apartment was clean. Staff brought extra toilet paper and checked in to see if we needed anything. I can't emphasis how responsive, considerate, and helpful the staff is at this Airbnb. The bed was super comfortable with soft sheets. This is a wonderful place to stay (as long as you can walk up the stairs).