Communication is 10/10. I don’t know how they do it, but they responded to my messages within seconds.
Location is also awesome. It’s right next to the monumento a la revolución and about 10 minutes from el centro/zócalo. It’s also very close to colonia Roma and about 15-20 mins from Polanco.
Watch out for the washer/dryer - it’s a bit tricky to figure out how it works and fully drying clothes takes a few hours.