I really wanted to like this place but there was just a few things about my experience that were unpleasant. First while it is safe the apartment is surrounded by construction area so taking a nice stroll outside is not exactly ideal if you’re going on vacation. Before pulling up we were kind of wondering what area we were in as it did look like a lower class area than what Polanco is known for. The actual apartment was nice however on the first day we discovered our toilet was broken. There was a lot of miscommunication and lack of communication from the host about the toilet and it still did not get fixed before we left. They failed to tell me I had to leave a key because they didn’t have anybody who had access to the apartment so I was unable to do so because nobody told me and it took them all day for them to respond. And even when they did tell me somebody was going to come the next day they did not tell me to leave the key at the front desk. I specifically booked this apartment for the two bedrooms and two bathrooms since we had three guests however the bathroom in the living room was not working so the third guys had to come into our bedroom all the time to use the toilet. They did not offer any type of refund and basically said that since I was staying there they were unable to help me even though it was their lack of communication. They at first told me not to worry about it and it will get fixed and even told me someone did try to come and fix it but the key wasn’t there however I had to reach out to them to find out this information and by the time they responded I already left the next day to go do stuff in the city and was unable to return back to return the key so someone can be let in the apartment. The actual apartment like I said was nice good amenities however I will never be coming back here. Beds are very comfortable however.