Flavia y Mauricio are excellent communicators and will respond almost immediately to any messages. It is very convenient having a doorman as well. The apartment was just as described! The Wi-Fi didn't work perfectly with our phones and laptop, but I'm not certain that is their fault. Also, we arrived during atypical cold weather, so the apartment was a bit chilly in the mornings --we did not see a heater or thermostat, but again, it is doubtful those things are needed the other 51 weeks in a year.