In theory, this was everything my friend and I could have wanted from a luxury place in CDMX for one week. Unfortunately, we were less than pleased.
1. Hosting responsibilities were delegated to a stranger. She started messaging me at 7am on a Saturday arrival. We were told to WEAR an orange bracelet "for our security." We refused. I received a request for my photo ID out of the app from her. When I spoke about my concerns, Alex commented that we were the problem and he had a huge demand on the place. Not awesome customer service.
2. My friend had come from a 10 hr international flight. There was no drinkable water in the apartment. That was a first for me. I told Alex this. He never replied.
3. The apartment lists many amenities but they are not complete. There was a washer/dryer but no soap to use. The knives were dull, there was only one pan and no pot to cook.
4. The neighborhood is loud. Kitchens close by 930pm. If I could do it again I would stay in a different place.