Juan Americo and his family graciously greeted us on Christmas Eve. When we had trouble communicating via WhatsApp at the airport, they waited for us at the apartment and were ready to help our taxi driver find his way. Then, immediately after our arrival, we found that the hot water wasn't working and Sandra made sure it was repaired immediately...all on Christmas Eve. The place was in a great location and on the 3rd (4th floor) among the trees. There was also a nice rooftop deck that was great for sunset watching. The couch wasn't great as a bed so you may not want to stay if you need more than one bed...unless they've addressed this. Overall, it was perfect and we were pleased with the care that Juan and his family took of us. (note: Juan and Sandra also sent a lot of information about CDMX in advance--very helpful!!!).