The stairs leading up to the studio were really scary and felt unsafe, especially after being in df for the earthquake. I almost fell over the short railing when a couple was passing me on the stairs. The studio itself was all right, but the bathroom door doesn't shut all the way and the toilet doesn't function well. We were annoyed by the bright light shining into our eyes while we were trying to sleep. It's directly in front of the bed and we didn't have access to turning it off. It gets really freezing at night. The second night I discovered the comforter in the cabinet but it had food stuck to it and had obviously not been washed. The sheets made my skin break out in hives and the pillows were foam things that hurt our necks and backs. The coffee machine was on it's last leg and it smelled like propane was leaking into the studio as well. The shower pressure is nonexistent. Penelope was very responsive to our inquiries, which was great. But I would not stay there again given our experience.