This was the worst Airbnb experience we have ever had, I cannot believe they are a super host and I hope this warms you not to book. First, we were given an incomplete address which was a 30min walk away, so we had to pay for a second taxi due to their mistake / not checking the hyperlink. Second and worst, you have to check in with security, but Casai did not give security our information ahead of time like they said, and security would not let us in despite us showing our reservation. They closed the gate on us and made us wait in the alley while I was crying and begging to use a bathroom. We tried calling Casai only to realize they have properties all over the world and didn’t answer because no agents were available and they had a high call volume. We waited for an hour in the alley until they could fix this issue with security. At that point, we were furious and all they offered was a later checkout after we told them we had a morning flight and would be leaving early. Casai was not willing to help the situation, finally we got 20% refunded after wasting our one night in Mexico City.
On top of that, we kept getting automated messages. There was a dirty toothbrush left in the bathroom, so not sure cleaning is adequate. The location was also not great, and there is a very loud club playing music all night. Please beware and find a different place.