MY REVIEW: THE POSITIVES, SOME ISSUES, A FEW SUGGESTIONS, AND THE NEGATIVES OF OUR STAY
Hello Everyone! Overall, we had a good stay in Mexico City. Unfortunately, I don't think I would rent this apartment again or recommended it to anyone, unless some maintenance and service changes are made.
POSITIVES:
- The location is good, central, accessible, felt safe and it provides good value
- We were granted early check-in by the Host
- Security/Concierge Staff were very helpful and attentive. They always welcomed us and had a smile on their faces
- The pillows provided were comfortable
- We had to request a heater since it was very cold inside the apartment. The Host was helpful and told us where the space heater was stored. Later that same day, we had to request a second heater since one was not enough for the entire area of the apartment. Although we only received a response two days later, the Host ensured to provide one additional heater and apologized for the delay in getting back to us
ISSUES:
- Area rugs in the kitchen and bedrooms were extremely dirty as if they have never been washed before
- Cable TV did not work during our stay
- The hair dryer barely works. It is low quality and too old
- The iron does not work (e.g. does not heat up and leaks water)
- Only one roll of toilet paper per bathroom for entire stay!!!!! Upon request, the host sent us unwrapped single rolls that had an awful smell as if they had been stored in a very humid environment for months. This meant that we had to buy our own toilet paper
- Hot water was a hit and miss commodity at this property. I got burnt a few times and there were other times when the water was so cold. It seems like the hot water valve is not working properly
- The toilets and washroom sinks were dirty and stained. Early during our stay, we noticed that the washrooms had not been cleaned properly. We promptly communicated this to the Host and sent him pictures. A few hours later, a cleaning lady showed up and, although in the beginning she seemed to be more concerned about verifying our version of the facts, she realized that further cleaning was necessary and proceed it to do so
SUGGESTIONS:
- Have the apartment thoroughly cleaned
- Provide sufficient personal hygiene supplies such as wrapped toilet paper
- Fix the hot water valve
- New hair dryer
- New iron
- Fix cable TV
- The microwave needs to be changed since it has rusted inside
- Salt and pepper shakers should be made available
- Wi-fi connection is good but the username initially provided was incorrect. This can be easily fixed by printing an instruction page for guests
- Wash the master bedroom's comforter. It looks as if it has not been washed for a while
- The master bedroom's toilet tank is not working properly
NEGATIVES:
- When I received the reservation confirmation, it stated that if I were to arrive earlier than the check-in time or if I were to leave for the airport later than the check-out time, that they could hold my luggage securely. However, upon request, the Host couldn't arrange for this and said that he could not do it. This meant that after checking out at around 11: 30 a.m. and since our flight was not leaving until midnight, we had to carry around our luggage. This made things highly inconvenient for us since we wanted to visit a few landmarks on our last day in Mexico City but had to literally drag our luggage around in poorly maintained and uneven sidewalks.
END REMARKS:
As you can see, the issues and negatives can all be easily fixed with some attention and care, this would make of this apartment a fantastic place to stay at. The apartment has great potential and the location is quite good.