Penelope was very responsive through messaging. We Left some earrings and got crickets on whether they were located or not, which was a bummer. The bed is large, but made of 3 piled foam layers. It made for a very hard bed. The stairs were also much smaller than you would expect. Tough to get up and down, but it’s an experience that’s for sure! Overall, if you are looking for luxury or comfort this isn’t it. But if you want an artsy stay in a nice neighborhood, could be exactly what you are looking for. Everyone was very nice.