Julia and Omar were very responsive and the apartment is spacious and had everything we needed. Some of the windows are difficult to lock, which is not safe for children over the age of two because the apartment is on the third floor. Also the water gets very hot, which is wonderful, but the water heater turns off on its own and can take some time to go back on. We figured out the trick anyways. The walls are thin, so the neighbors can be heard easily. Other than that, the apartment is very comfortable. The beds are wonderful. The kitchen is fully equipped. The bathrooms were very clean. Extra towels and blankets were easily accessible. And Ricardo the doorman is very nice.