This was a family vacation, everyone was coming from a different location and meeting up in Mexico. Francisco couldn't have been more helpful.....and Maria Jose had just had a baby! Everything was better than expected, everyone was very happy and they even let Maya (the huge St. Bernard) stay in my room....helped me as I missed my pups so very much. towards the end of our stay the smaller dog (forgot name) warmed up to me as well. We were surprised that the family is in the house as we thought they were in a separate "in-law suite" in the back of the property....or something. In fact, the house is shared, hard to explain but they have their own suite of rooms within the house. It was never an issue and we all very much enjoyed our stay. The rooms and bathrooms were amazing and we had daily maid service. I found the bed to be on the hard side but travel with my foam pad so it wasn't a problem. Francisco explained that firmer meant better quality.... The rooms that were upstairs that had a small terrace were where some of my family stayed and they were so very happy with their rooms...again, only complaint were the firm beds. I figured out how to get Netflix -loved the selection. I know I'm always leery of a "perfect" review...so if there was one thing...it had to be that all the doors and some windows were always open which was great except that in Mexico, there are no screens on the windows (anywhere) and usually it's not an issue but with climate change or whatever....the mosquitoes ate a few of us up. NOT a fault of Francisco, just the only issue I had with our whole stay. On our last night, I mentioned this to Francisco and he said he could have done something about it....I should have spoken up as they were the most accommodating hosts in every way. The house is gorgeous and Francisco and Maria Jose are SUPER wonderful and very accommodating. The neighborhood is super safe, I walked around on my own and with my boys at all hours and were always met with warm smiles. There is a small neighborhood store that is open late and an ice cream place just close by in the neighborhood but you are very near a major road with an Oxxo, (like a 7-11) Pizza place,(really good pizza but slow service) restaurant (great service and good food) and two pharmacies all within walking distance. We-All 6 of us felt like we had been staying with family by the end and no one wanted to leave. We all want to go back and will definitely stay with Francisco Carlos and his family if they will have us. You can't go wrong, Francisco set us up with airport transport (Gabriel) and a very patient and friendly driver (Alberto). They were both PERFECT....so don't hesitate, this place has it all and then some.