The apartment was not even ready when I arrived and the description of the place was not accurately advertised. Clearly, the host Roberto misrepresented and misled us based on his post.
I am a host myself and have never experienced anything like this before and also want to make sure future guests do go through this.
1. I arrived at 8pm and the host Roberto was still in the apartment cleaning the room and space, setting the door lock code, etc. The room was not ready until 10:30pm even though the check-in time was 3pm and we booked weeks beforehand.
2. The flat was advertised to include a fridge, dryer, work space, bbq, balcony furniture, hammock, and bikes. But this was all missing. (See photos of the place). Not having a work space or not even a table or a couch was especially upsetting because we needed this space for our remote work.
3. Upon arrival at 8pm, the host's two dogs were there and even after he cleaned the space, there was still dog hair in our room. My partner is allergic to animal hair and had a tough time sneezing for 3 days.
When I arrived, I had a 2 hour conversation with the owner Roberto Suarez Mercado about the airbnb not being ready but he wasn't really taking responsibility and would say that the missing items had been ordered or will be ready soon. While I wanted to find another airbnb, it was already very late and difficult to find another accommodation, which is why I decided to stay. In addition to this, while we were not there, we noticed that the host came into the apartment a few times throughout the day. This made us very uncomfortable but we didn't want to file an official complaint while staying at the airbnb for fear that the host might have been notified of this complaint during our stay.