Penelope was very nice and communicative. We arrived later than we had originally planned, and Penelope was understanding and messaged right back.
Also when we had a problem figuring out the front door key, Penelope was very quick to help us out.
The room is small but has all the essentials, and we really enjoyed the building's many winding staircases and twists and turns to get to the room.
You'd be hard pressed to find a better location in Mexico City for the price. We were able to walk just about everywhere, it's so close to cafes, restaurants, museums, parks and everything else wonderful about the city.
Definitely recommended!