Paula communicated very well and accommodated our delayed arrival time. Thank you Paula! For check in, the front desk gentleman working that night didn't know English so at first it was challenging to communicate and I was unsure what to tell him, but as soon as I mentioned I was there for Paula he signed me in and sent me up to the apartment. We felt safe in the building and neighborhood. I initially thought the location was further south than I wanted, but it turned out to be good middle point for all the things we wanted to do. Ubers arrived very quickly. We walked back to the apartment from the bars and restaurants in Roma Norte and found our favorite coffee shop (Chiquitito Café) just down the street from the apartment. The apartment itself was fine for the price. The couch could use a cleaning, but we liked the projector television. We didn't use the kitchen for cooking, but it had everything you would need. In the bedrooms, the mattresses were on the floor. I couldn't tell this from the photos and would have preferred to have a bed frame, but personal preference. It was convenient to have a bathroom for each bedroom. Make sure you bring warm clothes if you're traveling in the winter because there isn't any heat and it definitely gets chilly at night. Overall it was a fine stay for what we paid for 4 people.