I was unfortunately very disappointed. Karina and her housecleaner Lupita, were both very nice and available (for example, the water filter was not working and they brought us filtered water). Karina responded quickly to all her messages. What disappointed me is the apartment in general and its pricing. It is much much smaller than what it looks like in the pictures and also significantly less luminous. The place is very shaded. Most of the furniture (couch, rug) looked old and not so clean (but the beds were very clean). The terrasse was very dusty - which I understand, being in a city, but I think it should be cleaned before guests arrive. There is a second room, not shown in the pictures, with another very small bathroom. They were ok (not as nice as the main room) but should definitely be included in the pictures. I would have been happy staying there for 150$ per night, but at over 250 $ CAD (the price increases if you are more than 2 travellers), it was really not worth it. I was travelling with my partner and parents and my parents ended up finding a hotel room for the last few days of their trip, as they wanted a nicer and more spacious place. It is also very noisy at night, however, the neighbourhood (Roma Norte) is very pleasant. I would not go back and not recommend it.