My husband and I spent just one night in Mexico City as a lay-over between flights. Due to some unusual circumstances we were locked out of our email access for a few weeks and were unable to reconfirm our stay. Sr.Vargas tried to contact us but we were out of touch. When we arrived at the apt. we learned that he had a family emergency and the apt. would not be available. However, Sr.Vargas went out of his way to make sure that we were well taken care of. We waited with his very gracious family until the taxi he arranged for us arrived to take us to another apartment for the night. The alternate apt. was lovely. We never did see the original apartment. We had arrived at a rather difficult time for the Vargas family yet they were extremely kind and helpful to us. He had a taxi pick us up to return us to the airport the following morning. We can't thank him enough.