On the first day of arrival, there was a gas leak from the oven (which gave me a severe headache and forced me to physically leave the apartment), the water heater was leaking on the kitchen floor, all of the table chairs needed to be fixed, the lights in both bathroom showers were broken, the internet speed was slow, and there was no hot water in the kitchen sink. That was all only on the first day. I stayed in the apartment for about 4 weeks and there seemed to be persistent issues throughout the entire stay. The host was often quick to respond and help resolve the issues, however there were other times when she told me someone would come to fix an issue and they would be hours late.
The host told me, “In Mexico, we don’t use warm water to wash dishes,” and “We consider trash bags to be commodities so we don’t provide those to guests.” Furthermore, I needed to ask for bath towels and hand soap for the spare bathroom and hangars for the second bedroom’s closet.
Lastly, there are a couple of items which are not shared in the host’s posting of the apartment which should be made known to guests before their arrival. The ‘balcony’ is a ledge right over the parking garage and the building’s dumpster, therefore be prepared for continuous loud sounds of parking vehicles and people taking out their trash. The ‘view’ is a giant blocked-in fence which blocks much of the day’s natural light therefore the apartment is usually dark and cold, even with the help of a tiny space heater.
In regards to the location, it is lovely because it is in the heart of La Roma-Condesa neighborhood. The apartment building has a rooftop terrace on the penthouse level with a wonderful view of the city.
All in all, I cannot agree with the host that this is a ‘sublime’ apartment due to the constant and substantial issues, plus the unshared details of a dimly lit, cold, and poorly placed apartment right above the entire building’s trash. The host is cordial and really did try to help with all of the issues, however as a guest, I was inundated with persistent problems so it was difficult to enjoy the stay. On the bright side, perhaps all of the issues are fixed now so the next guest’s stay will be more pleasant.