Horrible experience. My girlfriend and I made an itinerary change to stay one night less, allowed by both Airbnb and the Suites Havre. We received verbal confirmation from the manager on-site that the change would be made since we followed all the rules and were no longer occupying the room (the owner, who has sole control of the Airbnb account, always seems to be beyond contact and too busy to attend his responsibilities, which is very very frustrating). After wasting 5 hours of my trip handling this ordeal with them, they assured me the change would be made and I had nothing to worry about.

I allowed them 3 full days to sort it out. I returned to tell them the change of itinerary had not been confirmed and I had been billed one night that I had not stayed at the Suites Havre. (The manager knew I was visiting my girlfriend for only 1 week and I had expressed how inconvenient and a waste of time it was for me to come back and resolve this matter in person.) But she still told me to come back later or the following day.

Extremely frustrated, I called Airbnb and they were incredibly helpful. They told me they would contact the owner directly and assured me they would handle the situation. They resolved the issue within 24 hours and I was notified of my pending refund which I received just a few days later. Thank you very much Airbnb !

As for the actual suite, the listing description is accurate and the neighborhood is quite nice offering some convenience stores, bars, and street food walking distance. We enjoyed the room and the reception was always very nice and very helpful ! It's a shame the manager and owner made the stay such a hassle because we otherwise very much enjoyed the actual room.