There only reason that I took off for cleanliness was because there were multiple strands of hair all about the unit and other peoples loose hair gives me the willies. They were rushing to clean the room room as I was at the door so maybe that is why they did not get to it. The rest of the unit was SPOTLESS however.
Communication was A1 from the time of booking to checkout and even after checkout.
They strive to take care of their visitors and for that I definitely recommend staying here. It is just enough room for my party of 3. The beds were comfortable, dishes provided were spotless, the appliances looked practically brand new. The wifi was strong and dependable. I seriously could not recommend Casai Roma enough.
As this was my first stay in CDMX I was really impressed at the walkability and cleanliness of Roma Norte and surrounding areas. I traveled with 2 other women and we were perfectly fine walking about together and/or alone at all hours. The metro bus is literally a block away. Plenty of cafes, restaurants, the pharmacy, shops and oxxo are very close also. Ubers and taxis are plenty but you may not use them as often as your two feet.
This trip was just a lay over to Merida (where I was planning to relocate) but after 10 minutes of walking I was convinced that CDMX is where I would like to remain. I will definitely return to CDMX in the coming days and plan to stay here again.