We were contacted the night before our flight and transferred to a different apartment due to the other unit becoming suddenly unavailable. This made for a stressful start to our trip.
The new apartment worked out and was nice, but the host refused to refund a portion of the fee because of the inconvenience. We enjoyed our stay and appreciated not being left completely without a place to stay, but left feeling like we were taken advantage of by the host. We didn’t get what we paid for.
Staff at the actual building were wonderful, we just wish the unexpected last minute change were handled more professionally and with more empathy.