the place is nice, just as in the pictures. communication was a little difficult between host and myself. one issue I had was with casai offering 15% off the next stay, when I booked another stay at another one of their locations, they refused to honor it. after a lot of back and forth, they said all they could do was give me 10% off. that lack of thorough communication was what was annoying to me. they can definitely improve their service.