First, the good things: the space is clean and the check in was simple.
Unfortunately, the presence of the next door neighbor’s dog who barked all night long did not allow us to sleep. There is no very little sound insulation in the building. Our host has some awareness of a noise issue and provides earplugs but so the dog in such close proximity, it was not possible.
We understand that these things happen, and maybe this was a nice off - however, we had the unique knowledge of knowing that barking incessantly was the dog’s habit. You see, we had spent several nights in an Airbnb across the street but had to vacate when the rest of our group got COVID.
A few other things to consider about this place:
- Upon entering, the apartment had a strong odor (like sewage)
- The bed pictured is a queen bed
- The terrace is underwhelming - the seats are uncomfortable to sit in
- If staying during the rainy season, the door to the terrace is such that rainwater will fall on your dining table when you open it.
After one sleepless night, we tried to resolve this in as civil a manner as possible and asked for a refund for our stay. This would have done a lot to smooth over this unfortunate situation.
However, Andy, our host, did not choose to work with us citing that it was “out of his control” and then citing the policy - which he sets. So… very much in his control.
We want to give an honest and fair account of our experience to future guests so they are able to make an informed decision when renting. Without a refund, it is quite possibly our only recourse.
I have traveled a lot. Staying in probably 40+ Airbnbs. I understand it’s not a hotel but also that you are dealing with reasonable people on either side. Only once did I have to leave a negative review. I take no pleasure in this. I hope the noise situation among others is able to be resolved and that the host will consider having more leniency with future guests for whom this is an inconvenience.