We ended up staying in two different buildings from the same host, but each room that was given to us was not what was pictured in their listings. That said, each place was super clean and very accessible.
My sister and I were staying here when two earthquakes hit. Jessica and her team were quick to respond, help, and check up on us. We ran into some water issues as well, but Jessica was super quick to fix that as well. It made me feel safe and taken care of. All in all, their customer service made up for any initial misleading information.