When a host is disrespectful and using hateful and discriminating words against you for your background and profession, only because you messaged them to let them know of an issue you had at their place, no matter how pretty a place is, the experience can be completely ruined. I messaged the host because I came home late from a long day of work and the bathroom toilet was infested with ants. I figured I should check the bed to see if there were any ants there and found black hair in the sheets (I’m light haired). Upon messaging the host about these situations, he accused me of probably bringing someone into my bed and then offering me a refund saying that I probably just want the money. After asking to explain why he was being so hostile against me, he said he was upset that a place where “Europeans” claim to be unique, a “photographer” claims to be dirty. He was both racist and classist at the same time (I’m Argentinean, our communication was in Spanish). I left immediately around midnight to find a hotel. I use Airbnb all the time, and this was the only time I had a bad experience.