Gonzalo was a champ in returning our messages promptly, which is great when you are traveling from Australia. He wasn't in the country to check us in but his friend Juan was waiting and also available to answer all our questions. He even booked us a cab for 4am as they had troubles understanding us.
The property is nice and clean, beds are on the small size but we still slept comfortably. The location is very safe, doorman at both entrances and you needed a swipe card to get in and out of the building. They can also call you a cab but make sure it's a regular one as they called one for us and it was double the price of a regular one!
It was walking distance to the museum of fine arts (10minutes) and museum of antropology (1hr) we personally didn't enjoy Mexico City, spending 3 days there killed us but if it's your thing this is a great place to call home. We enjoyed many a nap here!
Clean, spacious, safe and modern.