RUN. DO NOT WALK. RUN FAR AWAY!!! Look, I know what you're thinking, "it looks like a good deal." "Sounds too good to be true." "I wonder why there aren't any reviews yet." etc. Listen to that inner voice, friend.
This is a little story all about how my life got flipped-turned upside down:
It started like any regular booking, you get your entry details via email and you're asked to download the Sonder app. Which, by the way, if you aren't planning on doing will quite literally be hell because its the only way to get into contact with anyone, get help, get answers, etc. Your check-in is digital and that's about as good as the experience gets.
I'll preface this story with the fact that we were the first tenants to ever stay in this building and that they very clearly have MANY kinks to work out until they're ready. We originally booked our stay for 10 days and after 72 hours and moving to FOUR DIFFERENT ROOMS (no not a typo), we finally cancelled and requested a refund for the duration of our stay. We did everything we could to make it work and it truly was one of the worst AirBnb experiences we've had to date. Room one: complete construction zone and wood palettes and construction dust everywhere. Room two: Over-flooded toilet and the power kept going out (No, this is not a Mexico thing. This is a THIS building thing that was happening while they were doing construction and knocking down power all night and day). Room three: broken AC. Room four: leaking sinks, sewage-smelling bathroom, unresponsive wifi, and power kept going down all throughout our work day meaning we lost 2 whole days of "working from home" I COULD GO ON FOREVER!!!!
The only star I give is to the customer service for being understanding of our nightmare stay and for doing their best in trying to move us around and making it work. Do yourself a favor a give this one a few months so they work out their kinks before you decide to stay here.
Beware: this is in a high-rise on a main street so it's like a metal box that feels like a sauna at 2pm with no A/C in the main living room. Car alarms are going off ALL. NIGHT. LONG (!!!) because it's located right next to a parking garage. Washer and Dryer hookups ONLY (there weren't W/D installed yet). The beds are super hard and uncomfortable. REGULAR power outages. Spotty (super slow) wifi morning and night.
Pros (there were some?!): customer service was available 24/7 and was as helpful as they could have been throughout our stay. It's close to Parque Mexico and is very convenient to be near so many stores and restaurants. The kitchen is fully stocked with pots, pans, utensils, kitchen soap, cleaning supplies, plates, toaster, blender, Nespresso maker, etc. The shower is very hot and water pressure was ok. They leave a basket of masks, hand sanitizer, small hard cover notebook, and nespresso pods for you to keep.
OTHERWISE, BOOK WITH EXTREME CAUTION! :)