We had 500 dollars stolen during our stay at Luis’ Airbnb from our belongings while we were gone. When we contacted Luis and his co-host, they were initially responsive, and kindly offered to look through video footage of the ring camera they have at the front door. However, they claimed they didn’t see anything on footage and quickly began to blame us for losing the money, stating that we may have lost it outside or even before getting to the Airbnb. They then proceeded to end the conversation on Airbnb so we couldn’t discuss the matter further. The money we had was in backpacks and a traveling money bag that we never took out of the apartment, so there’s nowhere else it could have been stolen. After looking at previous reviews, we noticed a previous guest had remarked about an unlocked door next to the kitchen, and when we asked Luis and his cohost about it, they said they were the only ones who had access to it, and there were no cameras there as it was an emergency exit. Luis is out of country and his co host who is in country didn’t come by until after we left, which made it hard to explain fully what happened and go through the apartment security with them. Overall, this experience was really concerning not only because of the 500 dollars we lost but the violating feeling that someone else was in the Airbnb during our stay.