Check in was super smooth and the doorman is available 24/7. Anytime you have a question they are always there to answer. Shared rooftop was super clean and very nicely decorated. Apartment itself was spacious for 4 people. Hot water was a little tricky to figure out, but once we got help it was easy to remember how to work it. Alice and Albert are super responsive with anything you may need. We will definitely be staying here again when we come back to CDMX. :)