Im cancelling my airbnb account. this is a raw and honest recap of my experience with this prop mgmt firm. I was stuck unable to checkin the security had no idea who i was even though all info was provided to arely. Arely refused to provide me with tel number. Phone didnt work in the lobby no wifi couldnt contact emily. Door combination wasnt reset before arrival and i was locked out. After an hour and demanding a call from emily i got in. Complained to emily was met with condescending remark 'i dont want to be rude' was her way of responding. Emily made a false complaint to airbnb of me violating guest policy when i just checked in. Found sheets to be full of hair strands. Emily claimed it is because of the 'washer'. I washed the dirty sheets and sent pics of the sheets washed without any hair. Unprofessional mgmt and unnecessary lies about the sheets. Sheets should not have hair on them period. Will never stay in a prop managed by this firm again. And will never use airbnb again.