Patricia is excellent, now The good: a lot of sunshine and a nice view The bad: the avenue is pretty busy even at night (police sirens, noisy buses, car horns and ambulances) and the windows don't block the noise; there are no blackout shades either The ugly: the nazi security staff -the ladies at the front desk are RUDE but not really know what happens at the building. For instance, me and my husband stayed for 2 weeks and the staff asked that we registered every single day and every single time we exited or entered the building -even if we went to the convenience store for 5 min. A couple of days after our arrival we noticed the residents have a key card and we as guests didn't have any. My guess is the security staff don't know about the airbnb situation so naturally they distrust anyone. I have a 1yo and work part time so I constantly order takeaway and my mom helps me out, but since the staff is not really aware of the airbnb situation they called Patricia instead of me when my mom arrived. I gave the front desk staff my personal mobile number and they were unable to reach me because apparently they don't know how to dial a cellphone number from a land line (?) and then they said they lost my phone number. We use a stroller to move around town with our baby and when we saw there was a handicap lift we were glad. Unfortunately the front desk ladies didn't have the slightest idea of how the lift works nor they cared to walk 5 steps to help us turn it on. They just yelled from their chair "try this or that". So yeah, we had to carry the stroller with a 24 pounds baby every time we went outside or came back to the apartment. I also asked the front desk ladies whether there was any bicycle parking space available and if it was possible at all to park my bicycle inside the building, to which one answered she didn't know and that I would have to carry the bicycle up to the apartment (fortunately it's only 2 floors), which I did. Then when I wanted to go out the other lady told me I wasn't allowed to do exit the building with my bicycle through the front door (?!) and that I needed to ask and I quote "the home owner" directly. Obviously I told this other lady what happened and nevertheless I had to carry my bike (again) down 2 floors to exit the building. So clearly they don't know who lives in the building nor their names, or something as simple as visitor's bicycle space or how the handicap lift works. This is why I say a rude attitude does not constitute a requirement for a strong security policy, but rather knowing who lives there, who rents their apartment, etc. My advice to Patricia would be...