My husband and I stayed here for 4 days during our anniversary trip as an alternative to a hotel. We were very surprised to find that the unit is much smaller in real life than what it appears in the pictures. It is an okay size for 1 person, but we felt it was much too small for both of us to stay there. There were a few good features, namely the location was central to many tourist attractions and restaurants and the security staff were very kind. However, there were also several issues we experienced.
1) Bathroom has a big window without a cover and we felt others could see inside. We actually covered it with a towel but the host only provided 2 towels which meant we had to share 1 to shower. We asked for extra towels and this was eventually provided but it took 2 days and it would be nice if there were some backup/extra towels in the unit. There were also no paper towels so the same 1 towel was used to dry hands, wipe face, etc. There was a Nespresso coffee maker as well but only 2 coffee pods provided for the 2 of us staying 4 days-- do you expect me to go buy a package of coffee pods that I wouldn't even be able to finish? There should be enough for every day of the stay, otherwise it's pointless. Amenities were too bare bones, too stingy.
2) Hot water intermittently did not work (at least 3 occasions). Even after letting it run for 15 mins some times. Not great to come home to a cold shower especially when it was raining.
3) TV did not work.
4) Street noise is awfully loud. We knew this from reading prior reviews but it is worse than we could have imagined and we regret not choosing a quieter location.
5) Communication was not good. First night, we called to ask for more towels and express how uncomfortable we were with the bathroom window situation. One woman from the management company said she would check if there are other units we could move to and that she would send us a message on airbnb. We never heard back from her. In fact, we didn't hear back from anyone for >12 hours despite calling them several more times. We were then told this was not possible. We asked for more towels, paper towels and another person promised someone would come deliver these and inspect the shower and TV. She asked for 1-2 hours notice when we would be there and we provided this but the person they sent still came very late even though we mentioned we had dinner reservations for our anniversary so we could not let him to stay long to address these issues. He was very nice and we tipped him for his trouble to come but the whole situation was very inconvenient for us and the management company/host did not seem very sorry about any of it. In general, it was very difficult to get a hold of them. They stopped answering the phone, said they could call us back when we did speak, and often never did. It was very frustrating to be waiting for a call that never came, only to get an airbnb message hours later.
Overall, I think our expectations were not met and that is why we were disappointed. The apartment is not awful, but has several important flaws (VERY small, VERY loud, poor amenities) and is overpriced for what it is compared to other properties in the area and to hotels. Communication was a big issue and the hosts were not very responsive in a timely fashion and seemed like they don't live nearby or in town at all so they couldn't come help when things were needed. Host was kind enough to give us a late check out since our flight was late and they had no one checking in that day, but we still felt this did not make up for the overall difficult experience. We have traveled a lot and stayed at many airbnbs all over the world, including units worse than this, but never had as bad an experience like we had here.