TRAUMATIZING EXPERIENCE
Firstly, I arrived México 4:25am and requested for early checkin which I was told was subject to availability. That availability came up at about 2:40-3:00pm and that was after I had to approach the desk to ask what the problem was?
Secondly,due to the risk of having to carry money I didn’t immediately need about, I dropped my wallet in the up cupboard for safe keeping. Unfortunately, when I was leaving, I forgot the wallet and had already boarded my flight before remembering. I was so distressed and sent a message to Sonder. It was claimed the wallet was not seen even after telling them where exactly I had kept it. Asked them repeatedly And no proper communication was offered to this regard.I had to book a flight back to Mexico to search the room myself. Luckily I gained access to the room and found my wallet with money missing. SMH.
I enjoyed my stay at
Sonder and would have given a 5 star if the above did not occur. It was clean and lovely