Rigoberto communicated efficiently and it was pretty seamless until he needed me to accept changes to the listing, the place was advertised as Roma Norte when I booked it, due to its location not even locals considered it that but instead La Condesa so the neighborhood I looked forward to being in which I looked up with coffee shops and the like were nowhere near this place. Part of the changes were to the title which was listed newly as "La Condesa" and he stated nothing changed. Upon arriving the water wasn't working in the room and I had to wait an hour and a half before it worked, I had to wait 30 min. to get the WiFi password... this was an inconvenience to say the least. The floors were dirty and the next day the housekeeper requested that it would be best if we weren't in the room in the early part of the day or we would be asked to wait on the rooftop terrace while they cleaned. There were nicer people than the one housekeeper who made that ridiculous request and I thought it was unfortunate that they didn't make sure the water was working and the room was clean. I appreciate the two people of that building that were helpful and courteous. The stay just dampened the experience and I was disappointed because too much went wrong upon arrival.