Host was very patient with my late flight and arriving after normal hours at night.
I blame myself for not researching more into this unit by climbing 4 stories with my luggage, then climbing stairs down into the apartment again.
However, when it came to check out in the morning, I was asked to remove my linens myself and take them to the laundry. I've been a superhost for 5 years or so and have travelled to many cities and countries around the world. I have been on both sides of Airbnb's business model.
I have never been asked to pull my own bedsheets and manage them while being watched to make sure I do it correctly. For a moment, I thought I was at Walmart's self service checkout...