I communicated with Hugo that I would be checking in at 1:00pm. He said this was good and they would be waiting for me. Upon arrival the front desk took us to the wrong room then told us that we didn’t have a reservation after all. The front desk girl disappeared, leaving us to try and find out way back to the front of the building. After about 20-30 minutes trying to figure out what’s going on, being made to wait outside, the air bnb manager shows up at 1:30 and takes us to the correct room.
The room wasn’t very clean, there was hair inside both showers and looked very dirty.
Dealing with Hugo was pleasant but I would never stay in that location again because the front desk staff is awful to deal with.
We had to leave abruptly back to the US due to a very very sick child and Hugo was very understanding for which I am grateful.