I almost never write bad reviews but this Airbnb really stood out. I will be giving a very honest perspective as an international traveler coming from the U.S. I have stayed at other Airbnb's in Mexico City so this isn't my first rodeo.
The first thing that would be helpful knowing is this an Airbnb property hosted by a company called Hosteando. You will get fast responses from the company, as there are about 4+ people who are on this listing. When I had issues with the property the company didn’t know which items they had at the property as a regular homeowner would.
One of the main issues I had when I arrived that I work online and need a good Wifi connection. When I was working at the kitchen table and by the bed, the Wifi signal wouldn't work. It was very frustrating to have a signal that wasn't slow, but it just wasn't working. I messaged this to the host who gave me another Wifi name that didn't exist. I suggest a new router or a better provider.
The second issue I had was that there weren’t any trash bags in the can even though the property was recently cleaned. Also, the portable heater was broken and it was cold in the unit. When I messaged first messaged the host about these two issues, they went unaddressed for a few days. Then after writing a long complaint to them requesting to speak with a representative and own from their company I wasn't connected to the company owner or higher management. This was very disappointing. At same representative I spoke to from Hosteando replied by saying that the heater and kitchen and bathroom trash bags are not included in the listing. From the perspective of someone who is exhausted from traveling a long distance, this response was not helpful: I’m sure they wouldn’t want a guest pouring the trash in the can without being bagged. After the complaint, the heater and trashbags were ordered and delivered a few days after my first contact with them.
Another issue I had was that I’m like to have a coffee while working sometimes and often look for a listing that has one. This property has a Nespresso machine. There were no Nespresso pods when I arrived so I kindly messaged the host and was instead sent coffee grounds as a replacement after indicating after first that I indicated it was a Nespresso machine. I let them know they do not have this type of machine and instead they sent me a 3.5 oz Nescafe Instant Coffee as a replacement. I’m not sure why didn’t they replace the Nespresso capsule/pods, you will have to ask them if they have been restocked or if they will send you instant coffee instead.
This listing does not have a manual to guide help guide you on the opening times of the laundry, and gym hours. Also, the middle treadmill in the gym is broken, so you only have an elliptical and bike. They said it may be replaced soon. I tried to be optimistic and enjoy my stay, but I just ran into too many issues with Hostenado.