It pains me a little to not be able to give 5 stars to this accommodation, since it is a cute place (small but everything you need) in truly great location in the beautiful Roma norte neighborhood. Unfortunately, there was no warm water for almost my entire stay, although I let the co-host Susy know as soon as I noticed it. She told me it’d be taken care of immediately, which didn’t happen, as I had to find out every morning again for 3 days, with no update from her whatsoever. My request for a partial refund was ignored, let alone a refund offered by the hosts for the inconvenience. They don’t seem to care much about their guests. Therefore I cannot recommend this place.