The highlight of our stay was Jorge. He was extremely reachable and responsible. We had a few snafoos - the toilet clogged, the internet went down, and then we got pickpocketed and lost our key. But he responded quickly each time and fixed each problem and was kind about the key. Everything was clean and tidy.
Negatives: It is on the ground floor, so it didn't feel so private. We could hear everything that happened outside as if it was inside the room.