The location, cleanliness, security at the front door was all great. The only negative thing I have and which is why I rated so low was the miscommunication. I had asked Paulina for an early check-in, was even willing to pay extra or from the night before my arrival. Paulina told me there would be no problem, that the apartment would be ready the night before at no additional cost. So I trusted her word, I get to the apartment and was told I couldn’t get in because the apartment was occupied. Paulina calls me, very rude, and tells me I have to respect the schedules. I did, which is why I was willing to pay an extra night to have the apartment early AM. This made it all very hard for me, with several luggage and business to attend to in a big city Mexico that same day.