First, I want to say that I got this Airbnb for my family, not for myself. The apartment was a perfect size for my mom, sister, brother, and nephew. The apartment was clean and in a good area. However, they were not able to get into the apartment at the predetermined time because the owner neglected to clean it earlier. There also was no toilet paper, napkins, no drinkable water, or coffee in the apartment, and laundry left out drying. After a late entry into the flat, my family had to go back out (after 12 hours of travel) to find an Oxxo and supply themselves with the basic necessities. Finally, for some reason the owner was unable to retrieve the keys at check-out time or let us know how to put them into key box before they had to leave for their bus, and I had to bring the keys back to him on my own time the next day when it was convenient for him, and I had to pay an extra 200 pesos to get there and leave the keys. He did not offer to come get them from me at all. All together I don’t think that the owner of this apartment is suited to be an Airbnb host as the living necessities were barely provided and he clearly doesn’t have the time or resources to be able to offer the guests a pleasant experience. He hardly checked in with them, only a message reminding them what time they had to get out of his apartment — we replied immediately for the key box code and he answered over 3 hours later, which is unacceptable from a host when time is a priority. My family and I are very disappointed and I recommend that if you are reading this you either come prepared to be fully independent or you find another Airbnb with a different host.