My partner and I stayed for about a week. We were wary of staying at a place managed by a management company (bc in our experience, that has mixed results) and decided to take a chance on it anyway.
Pros:
- The apartment is very conveniently located in Condesa. 5/5 for location
- The furniture actually looks better than it does in the photos
- The full-size washer and dryer was a nice change, and was super helpful when it came to doing laundry
- Water, a few drinks, and snacks were put out for our stay. This was very kind, and not necessary… and unfortunately did not make up for the cons…
Cons:
- Lack of light. The living room window literally looks out onto a garage parking space. This meant sometimes, in the middle the night, or at random hours, the lights would turn on in the living room. This is totally fine if you sleep with a sleep mask, but the sound itself of car doors opening and closing in the early mornings and sometimes late evenings would wake us up. The bedroom window looks out onto a wall with a singular tree.
- Not continuous hot showers. During our stay, the hot water did not work properly. Despite reporting this, there was no fix for it (?) nor did the person we were chatting w on the app offer to put us up in another unit despite our request. Basically, you would only get about 1-2 minutes of hot water in the shower and have to turn off the shower and wait…meaning for a 10 minute shower, you would end up spending ~30 minutes, and waiting about three minutes between each two minutes increment of hot water being very cold. Very, very frustrating for 2 people in the mornings.
- Bugs. There was an ant problem in the living room, and in the bedroom as well. The property manager was a very nice person, and very quickly came over with a can of bug spray. But, this didn’t prevent ants from being in the bed the first two nights we were there… We found a cockroach in the guest bathroom one night, which really bugged us. No pun intended.
- Without prior notice, we came back to the Airbnb one day and noticed that the whole place has been cleaned. This should count as a positive, however one of our two matching umbrellas was missing after the fact (there was a thunderstorm that afternoon). Said umbrella was not recovered.
Overall, we had a very negative experience. Edgar the Property Manager was super nice, and responded quickly to things. The person I was relaying with on the app (who never gave their name) was also very quick to respond, despite responses not being very satisfactory. If these issues could be fixed, the unit may not be a bad place to stay on account of the value for location. But we likely will not risk it again…