They helped us arrange a ride from the airport and communication was flawless. The place looks exactly like the photos! A bit tight with luggages but all you need when you’re out all day and just coming back at night to sleep! Washroom is across the hall, not difficult at all and is also clean (had soap and shampoo). Walk to Historico is very do-able (20mins) and safe :) Only thing I will warn is if you are a very sensitive sleeper, you can hear the sounds from outside pretty clearly BUT it does quiet down around 23h. For me it was fine but my partner slept with his noise cancellation headphones as he is more sensitive. Café next door to the left is great BTW.