Avoid renting from this company.
My girlfriend and I wanted to splurge a little bit for the last days of our three month trip through Mexico, but it was a mistake renting with these people. The company seems extremely dishonest and are plainly focused more on making a quick buck than on providing a quality experience.
None of the maintenance issues mentioned in the older reviews have been addressed. Specifically the leaking air conditioning units and the malfunctioning plumbing. I even made a point to ask about it prior to our arrival and was reassured that everything was working perfectly. Generally speaking you wouldn't need AC in CDMX but this is an all glass apartment on the 19th floor so it isn't particularly well insulated. Without AC at night it can be very difficult to sleep and being woken up by water running down the face of the unit onto the floor on the first night of our "luxury" stay really put a damper on the final days of our trip.
I informed them of the issues early in the afternoon of our second day there after finally giving up on recouping any missed sleep. They did offer to send a technician out by the third day, after telling me that I should have informed them sooner. Apparently disregarding the previous reviews mentioning the issues. I declined as we had limited time in the city and I was in no mood to babysit a technician as they attempted to fix a problem that the host should have addressed prior to renting the apartment. I requested what I consider a reasonable compensation, the price of one night of our stay, and was denied until I repeatedly threatened them with a negative review. Upon checkout I still have received no word on a partial refund aside from being told "we're working on it". I'm unsure what work is required because to my knowledge it should only require a couple button presses on the app. Furthermore the host did not end our stay on time, I believe in an attempt to prevent me writing this review.
Aside from that the apartment is fine, some wear and tear on the furniture and a bit of grime on the floor but all issues easily overlooked under normal circumstances. The front desk staff is surly and unhelpful, making no attempt to communicate effectively with us on check in and providing no assistance to my girlfriend when she checked out and asked for help with a cab.
Stay away from this company and try to find a private owner if you can. In my experience these poorly run rental "corporations" rarely provide a better stay than a private owner and generally contribute negatively to the property costs in a local area.
The view is nice though.