Miguel was very nice and extremely gracious. We did not meet him (this is more of a hotel type of rental) but he was easy to communicate with and very understanding when we decided that the place was not going to work for us.
PROS: The place is very clean, nicely renovated, the amenities were all well considered, coffee maker, blow dryer, quality linens, etc. The location is excellent too, very central in Roma Norte.
CONS: Unfortunately what did not work for us was that the place is quite a bit darker than we expected due to the windows facing a ground floor light well and because there were sounds throughout the night caused by some building mechanics (maybe a water pump?).
My husband slept fine that one night we stayed there, but I could not sleep a wink. If you're a light sleeper this will not be the place for you.