When I landed in Mexico City, began calling Alejandra and tel of concierge. There was no answer after several hours of calling with no response I took an Uber to the listed address. By that time it was 12:30am, very cold and I had no idea where I was going to stay. After calling out many times, a night guard came out and let me in. The apartment was clean but extremely cold. No heat, nor portable heaters. For hot water in shower, you had to run water for 1/2 hour. Kitchen stove is gas, no lighter to ignite burners! During my one week there, I never heard once from Alejandra, the property manager! Terrible!