The apartment is located in trendy neighbourhood Polanco, walking distance to many bars, restaurants, shops and museums. The building has a lift and there is a security person 24hours a day. The apartment is nicely decorated, it seems newly refurbished and provides all the appliances you might need. Welcome snacks are provided. The apartment is very clean and the pillows and mattresses are very comfortable. The water from the shower though, leaks outside the shower, the door does not seal and water easy goes out. This was very inconvenient. Besides there is no bath mat for the feet, which at this level of Airbnb is expected, specially if the water goes out of the shower. The door to the terrace is very difficult to open, its extremely heavy, probably the railing is broken. It's nice to have a terrace, but don't expect a nice view.
Checking in was not good at all. It was never communicated to us that a code is needed for the entrance. If it's not because the policeman at the entrance told us that we needed a code, we would have had no clue. We email the Airbnb person and we got no answer. After almost 10 minutes and no answer, we decided to call and it was strange to me that the person in the phone didn't even knew about the code. She starts asking in what apartment we were and she said they have various apartments, so she has to check. Eventually they gave us the code. We have been before in several places where you entered with a code and this information is given to us well enough in advanced, at least a week before. It was annoying coming tired to the apartment, having to be 4 persons with 4 big suitcases, being stuck in the small entrance of the building waiting for this code. Once in the apartment there were no instructions for the wifi, there were a few plastic cards with information about the snacks and other stuff and we looked throughly in all the rooms for more plastic cards to see if the wifi code was there, nothing. We then tried several times the different codes in the modem, but didn't work so we called again the Airbnb person. This time they didn't answer. Eventually another person contact us saying that the other person was busy. I asked for the wifi and instead of asking us if we didn't find instructions in the little plastic information cards located in the living room, she states that the code is in the plastic cards. Overall they tried to be super friendly, but it all comes across not authentic and fake. It's basically an agency running different apartments, but not very well organised. I also didn't like the amount of emails they sent you, even trying to sell you massages! For the value of these apartment, which is in the expensive side and considering to the overall service, I wouldn't stay here again. We also were four people staying and they provided water and toiletries for 2 persons only.