Firstly, I want to state this is my first negative review. Straight to the point. This is an Airbnb Plus property, and for what I paid I expected the essentials to be working. The condo is beautiful and exactly like the pictures. The hot water was not working, they fixed it on my last day and told me someone was coming at 12 pm, then it got postponed, and I had to stay in the apartment until they arrived. They left at 8 pm. I lost power and wifi 3 times because there was a problem with the breaker in only part of the apartment. I missed an important meeting. The point of contact did not ONCE apologize for the inconvenience. When I politely asked questions he said he has no power or nothing to do with the host. He's just the on-site manager. I messaged MR. W - the host, they declined my call to discuss. I received 2 messages. "HOLA, HERE TO HELP" "WHAT DO YOU SUGGEST" and thats it. They avoided me and still have not responded to my messages.
The bottom line is: if you have no problems, the apartment is perfect. If you encounter an issue, consider your time and money lost. It's a shame because I was going to book the apartment for 2 months but not with this level of support. Not even one message apologizing for the inconvenience. Disappointed.