Maria Eugenia was kind and responsive when we needed to adjust our check-in time. She allowed us to leave our bags in the house until we could check into the room. Unfortunately, it went downhill from there. The room was dingy, unclean, and needed repairs. The bathroom faucet leaked, the bathroom was gross, the towels were musty, and the shower did not drain properly. The final straw was when the toilet broke - I decided that I had had enough and there was no way that I wanted to stay any longer, regardless of whether the toilet would get fixed or not. We stayed one night out of three nights booked.