Worst experience I've had on Airbnb and I have hundreds of stays both as a host and guest. We ended up leaving after the first night because it didn't match the photos, the hot water only lasted 2 minutes (we timed it), the toilet only flushed once every two hours, it had the cheapest rock-hard mattress I've ever experienced, and was cheaply furnished with damaged/stained furniture. When we complained the host Sent me a screenshot of all their "great ratings" and then stopped responding. They ruined my wife and I's Christmas Eve. As an Airbnb host and it upsets me that someone who takes so little pride in their accommodations is allowed on the platform. It took us a full day to get a refund from Airbnb who thankfully covered our booking and cleaning fees for this and the stay we had to make instead of this, as well as giving us half of the stay cost. I'm furious Airbnb paid this and not the host. This rental is basically a scam to take your money giving you back as little as possible.