We had a terrible experience with Destination Mx. They told us 3 hours before check in that the elevator to our 10th floor apartment was broken. A neighbor in the building told us that the elevator had been broken for 2 days already, yet the host did not mention this until right before. It was impossible to bring our suitcases up the stairs. While they were quickly responsive, they did not offer proper solutions to the issue. They told us the elevator would be fixed the next day, but the front desk told us it wouldn't be fixed for several days. They offered to move us to another apartment, but then cancelled that offer since it was not clean. Their solution was to ask the old front desk guard to help us bring the suitcases up... In the end, we had to ask them to cancel our reservation and had to scramble to find a last-minute place for the night. While we understand the broken elevator was not their fault, we wish they had told us earlier so we could find an alternative much sooner.