We were two friends visiting CDMX and requested a 2 bedrooms apartment for our stay. Unfortunately, the night before our arrival we got a message from Luis Carlos explaining there was an electric and plumbing issue in the apartment.
He didn't want us to deal with this, or cancel the reservation, this is why he blocked another apartment for us to stay. Communication was fast and efficient. The issue was that there was only one bedroom when we needed two, but Luis Carlos left sheets for the living room sofa (which is not very comfortable to sleep on). I asked if the price will change and he answered "same price, but we can arrange some adjust $$" (??)
My review is not on the apartment we were supposed to stay but on the alternative one called Maria Condesa I. The apartment is on the ground floor, very clean, stylish, and really well located. There was a 24/7 guard. The place offers an outdoor space, however there is a restaurant next door that gets loud in the evening until around 12-1am. Nice details throughout the place, cookies, candies, nuts, drinks.
The night before leaving I asked again about the "adjust $$" and also asked if I could check out at 12pm instead of the 11am. I never heard back from him, we left at 11am.
I would recommend this place.