Check in was a disaster. As part of check in, the keys to the apartment were supposed to be left on the kitchen counter but they were not there. It took many hours for the team to deliver the keys to me. It was delivered at 1 AM, with bad communication, and unclear expectations as to when the issue would be resolved.
This could have been the only issue of my stay, but I found the general lack of empathy and delay in response quite frustrating. I felt stuck inside the airbnb with my belongings unable to enjoy the night out as planned.
Leading up to the trip , my questions were not directly answered, they just kept sending automated messages with generic instructions. I had to follow up several times to get hector or his associates to actually answer my questions regarding check in and building security.
Hope my experience is the exception, the Airbnb itself was clean and in a great location.