My booking got “canceled” last minute and my friend and I were switched to another place way below our expectation. Louis reached out one day before our trip and said our booking was no longer available for security reasons and offered a few other options. The one we ended up with was far from the location we wanted to be, so we had to uber over to that area every day. The place was clean but on street lever and not private. We had to keep our curtains down all day and the street noise and upstate movement can be heard very clearly at night. One night the smoke detector alarm went off and we smelled gas, so we had to be switched to another place till someone came to check it out the next day. The host and the team responds fast, communicates well and tries to help, but I have to say this is the worst Airbnb experience I have ever had. I did receive a partial refund for the price difference between the original and the new place but honestly I wish I had canceled this entire booking.