This apartment is not as advertised.
It is very noisy and loud in the morning and evening - originally we were on the 3rd floor but it was so loud they moved us up to the 15th floor.
Unfortunately the apt. on the 15th floor also had issues. The water boiler was broken causing gas to emit into the air every time we turned on the hot water. The smell was very bad and dangerous so they changed our apartment to the 13th floor in order to fix the issue. Our apt. on the 13th floor had a broken washing machine (they said we could use the washing machine on the 15th floor but that was very inconvenient and then when I did go up the next day it was locked). The showers didn’t work well either, subpar pressure and extremely tight spaces. The apartment was very small even for two people. I couldn’t imagine fitting four in this space.
Despite all the inconveniences, the managers offered me a $10 compensation. This was absolutely ridiculous and I expected to at least get a night for free.
It’s not the best area in Polanco, it’s next to a very busy street with lots of construction so I would recommend staying somewhere more South by Lincoln park where all the restaurants are.
On a positive note, there was security so we felt safe.
The gym was good.
The TVs had Netflix which was nice.
We stayed for 14 days and in that time frame they had someone come to clean the apartment once.