I came to this hotel at 1030 at night aftera long arduous plane trip. it was pouring rain. i arrived with an emotional support animal and another rescue dog that had a Kennel. the first thing that was said to me when I entered was not a "welcome sir, how can we help you" instead it was "we are not pet friendly". I said, youbare joking right?" the main attendant said no. I then showed them the listing that said pet friendly. the response was, I don't care what it says on the airbnb listing we are not pet friendly. trying to keep my cool, I proceeded to ask him what was I supposed to donow at 1030 at night with two dogs in the pouring rain. to this, they responded, all we can do is try to find you another place!! to that I begged them to call the manager. the manager said he didn't care what the listing said. fortunately, I was able to convince the attendant to call again. again the answerwas no. so Ishowed them the.letter for the emotional support animal and begged him to call once more. I then asked for a large garbage bag to wear so Icould walk my dogs around the.vlock so they could go pee after their long flight. when I got back, the attendant tool great pleasure in announcingvery slowly that...I..
was..allowed..to..stay. this hotel needs a lesson in customer support. they somehow feel quite on the pedestal, whereas its the customer that are providing them business! the hotel was very nice and unique, but customer service Score is zero