This is the first time I used Airbnb in Mexico City, and probably the last one. The experience was awful. First of all, even when I was in the US I tried to contact either Maribel or Arturo and they didn’t respond right away. I also made a mistake booking only three days when I needed 4 days and I let them know, they took two days to respond back.
Once in Mexico City I had issues with the WiFi connection so I couldn’t call them to get to the place. There were two entrances to get to this place, something that they didn’t mention. And when we got to one of them, the people at the entrance did say that it was open only until 8pm. We had to try to find the other entrance and it took us about 20 minutes.
Once in the apartment we noticed that cleanliness was not their forte. The kitchen was very small and they didn’t have any utensils on sight. There was no wine opener, bottle opener or even a knife to cut some bread. There was no manual of rules or instructions on how to find the WiFi connection.
The bathroom with the shower is very unsafe because they didn’t place a mat and it gets very slippery. The towels smelled like rotten eggs so we had to go buy our own.
The bedrooms had old and smelly sheets. The city was very hot during the day and without AC in the apartment was horrible. We had to leave the windows open all day so at least during the night we could feel the breeze.
All in all, this Airbnb was less than I had experienced in other places inside and outside of the US.