Absolutely the worst host ever. I arrived a mere 2hrs late into Mexico City in the rain and late at night. Atlanta airport was struck by lightning 10x until we could leave to the DF. I was not able to access the property for a full two days and finally gave up.
Imagine arriving in a place like the DF and not having a place to stay and being turned out onto the street with all of your luggage. The concierge and I tried to contact the host multiple times and I never got in touch.
I ended up staying at the Holiday Inn Express around the corner while lugging my luggage around. I never actually stayed at the property and was still charged. Unbelievable.
I would NEVER book this location, unless you want to be stranded in downtown Mexico City with nowhere to go in the middle of the night. Passers by even suggested that the Policia help me. That's how bad it was.