We arrived late at night and were a bit unsure if we were in the right place, as there weren't any photos of the outside front door. Also, there are 2 sets of stairs involved, which could be difficult if you had really big bags. However, the location is great and Bernardo was very helpful. He had lots of maps, knew how to get to different sites and even preordered a taxi for us for our early morning trip to the airport. I also love that there is a water filter on the kitchen tap, which means buying fewer plastic water bottles!