In years of using AirBnb, I have never found such a poor quality host. Location of property is excellent. Pre-trip communication was good. Property design is lovely but property itself is dysfunctional. 1. We arrived to an unclean apartment filled with workman and had to wait more than 3 hours for them to leave. 2. The repairs were done incorrectly and a 50+ pound window shade fell two floors on to one of us. Luckily did not hit my nephew’s head. 3. The keyless entry was broken and did not work until the next day. 4. Hot water did not work and they had to come fix it. 4. Plugs by some beds did not work. 5. No reading lamps by beds and no side tables for phones, etc. 6. No luggage racks. 7. No place to plug in and work on a computer. Island has no plugs. 7. Only 4 towels and 2 washcloths until we complained, yet advertised for six people. We ultimately had to find another property in the area and move. 8. Remote for window shades which are essential to control given lack of AC did not work.