Hi Carlos
When i arrived at the airbnb in Mexico City La Condesa, the unit was dirty with dishes in the kitchen sink. There was only one dirty towel, which was dirty. The faucet sink was broken. The shower head was broken with no hot water. There was only one small sheet and no blanket. The sheets were dirty and stained. Unit 1421.
The rooftop door was left open.
I tried to communicate with Jonathan and you Carlos. No answer when i called.
The person that came to fix things arrived when we were leaving. I was forced to shower at a friends place since it was broken. It was not heated.
I want a refund of my money.
The guy that arrived to fix things said to contact you for a refund. He agreed and texted you that the apartment was not hospitable.
Please reply to me as soon as possible.