After making the reservation I received a message from the host with some basic info. After that the communication was forced. I would have to message the host 2-3 times before receiving a response. When she did respond her answers were curt and unhelpful.
On the day of the reservation, I received a message from someone via a message outside the Airbnb app from someone I did not know. So in keeping the conversation in the app, I responded to the host. Who then responded that another host would be taking over. It was entirely confusing. I sent 3 messages requesting the check in process and, nothing. Finally I called the other “host” who was more helpful.
Upon arrival we met with Jesus who was nice enough but seemed very strict and not exactly welcoming.
Upon further inspection we noticed how dirty the apartment was. The floors were covered in sand/dirt. The countertops and other surfaces were dirty as well. The kitchen was poorly designed and it was tricky to get in and out of the fridge. No instructions for the microwave and only pictures on it. The kitchen and bathroom faucet were broken. The kitchen sponge was falling apart and disgusting. No paper towels, no dish towels either. All of the baseboards were filthy. In one of the bathrooms there was hair and ants everywhere. When you shower the water pools along the wall and deposits on the floor. The balcony and terrace were extremely dirty as well. It was clear the the most minimal effort went into the cleaning of the apartment.
The furniture is old and falling apart. If you sit on the couch the wooden slabs stab you in the back. The dining room chairs are close to breaking. The night stands door was broken as were some of the kitchen cabinets. The coffee table was peeling. There was a hole in the paneled wall in the living room. The terrace furniture rusty. The bedside lamp switch was broken. The list goes on.
One of the security guards was extremely rude and was asking us questions that were none of his business. It was very uncomfortable.
One evening we had some old friends over and at 11pm on the dot while they were preparing to leave, I received a message saying they overstayed their welcome and needed to leave. I have no problem following the buildings rules, but there was zero leniency.
The only saving grace is the location. Otherwise I wouldn’t stay here again and I wouldn’t recommend it to a friend.
I will be filing a claim with Airbnb for the considerable cleaning fee we paid as well as the service.