The quality of service and hospitality could be greatly improved. When my mother was locked out she waited 4 hours to get back in to the apartment. She was communicating with the hosts who kept saying someone would be there to let her back in 30 minutes and then 15 minutes, which somehow turned into 4 hours. There should also be a sign or info in the check in instructions to not lock certain locks if it will result in being locked out. I would not recommend this airbnb based on that experience. Additionally, we had the place booked for 5 nights and there were only 2 rolls of toilet paper.. we had to ask for more. The overall experience and communication could be greatly improved and more thought could be put into hosting people. I was disappointed with this airbnb experience. For the amount we paid there are far better places and experiences you could book. This was my eighth trip to Mexico City and I would not book here again with this airbnb.