Penelope was great at responding to my messages. I was able to check in without any trouble and there were no restrictions to coming in and going out. I was provided with most of the basic essentials such as towels, cooking pans, eating utensils, and a mini fridge. Walls were thin so I could hear our neighbors but it was not a bother whatsoever. The location is perfect if you want to visit different areas from Mexico City. Public transportation is close by. There are many commercial areas nearby as well. Definitely recommend staying with Penelope.