Denise’s place was clean, and spacious. There was a space heater, but for me, it wasn’t sufficient enough to keep the place warm most of the time, as I was told it couldn’t be running for longer than 60-90 min. at a time. Also the hot water (as they informed me in-advance) did run out after about 6-8 min. which was at times inconvenient. There is a doorman at all times, and two elevators, both of which were working. I tried to use the washer/dryer in the unit, and it didn’t do a good job of drying my clothes, which I was told was due to the fact that the dryer was old. It would be great if they could get a new one, but I don’t know if that’s their plan! They did allow me to use what seemed to be a communal one (or one for cleaning staff) on another floor, but it was always occupied when I was home and free to use it, so that didn’t help me. They apologized for this. Also, they were super flexible with my check in, as my flight kept getting canceled due to inclement weather from my departure airport and did refund me partially once they were able to find someone to reserve the apt for the days/nights I couldn’t be there, which I appreciated.