I had booked a room on the 15th floor with 2 bedrooms and 2 bathrooms. It included a master suite and a guest suite. The guest suite was really compact when it came to the bathroom as the door swung into the sink so using the toiletries was quite cumbersome as I opted to let my friend take the master. Other than the smallness everything was up to standard and met expectations. Carlos was extremely adept at making sure all of my needs were met including a late night check-in; in which I had goofed and the phone that had all the check-in information I had left States-side. I promptly requested the pertinent information late on a Friday night and received a timely response from Carlos who was understanding of the situation. All times in which I requested help from Carlos was from my own dumb-foolery that got me into that situation. But once initiated Carlos made sure that all things were settled and confirmed.