After a super stressful travel experience, including our flight being cancelled and missing a day in Mexico City, we got to the Airbnb much later than expected, only to find that the power had gone out, including the lights, outlets, wifi, fridge and hot water for the large bathtub . It was very discouraging after such a stressful few days of travel. I understand it was outside of Ramon’s control as it was a building issue. He was really amazing and helpful. He refunded one of the nights, which I really appreciated! He even walked me through resetting the breakers on the phone at 1:30/2 am! He was very prompt in all his responses and eager to help fix the situation!
The Airbnb is really beautiful, clean and I loved the big windows and plants. I was excited to use the large jetted tub, but the hot water had gone out as well with the power. Even though it wasn’t the best travel experience, Ramon made it better and I’m very grateful for him.