Communication was prompt. Check in and check out process was easy. We enjoyed having receptionists/ security available 24-7. Location was 20 min away from airport without traffic. Within walking (17 min) to Monumento a la revolucion and about 15 to Roma Norte and also to la condesa. Taxi drive to centro histórico was also about 15 min. We truly enjoyed being at the center of it all. A big plus was having a Mercado across the street!
A misfortune was that my father wanted to watch tv and sadly for him the local channels didn’t work but Jorge was able to at least get Netflix going for my father. So that was kind and issue was “resolved.”
Place was tidy but I wouldn’t say clean. Def needed a deep cleaning. both my pillows had white stuff, what might have been dried saliva almost. And the sheets didn’t really smell clean. Same with the bed in living room. the one that pulls out, the mattress and sheets had a smell to them.
We didn’t want to complain further since we had a TV issue.. but would have been nice to have visibly and “smell good”clean sheets. Luckily we slept on top of it all and it wasn’t cold so we didn’t need to cover up. Also the towels in restroom seemed suspicious. So I recommend bringing your own. We also wiped all the surfaces with our own disinfecting wipes so bring those with you.