I have worked as a server/bartender for 11 years including luxury hotels. The customer service is above and beyond. They will make sure you are accommodated for any issues that arise and they proactive about any issues that may arise.
This being said, I had virtually zero issues during my stay. The atmosphere of the Airbnb is exactly as represented on app. The sheets are great quality (not the cheap polyester material) a BIG plus for me. They give a complimentary bag of coffee, water, and beer. Also, a big plus for an early riser who relied on coffee to be a live (things don’t open early in CDMX).
Things they can’t control but should be known. This Airbnb does sit on a noisy street so if you are a light sleeper, not a great idea for me. I did not have any problems sleeping but street noise is like white noise for me so I slept great.
All in all at the end of my day I couldn’t wait to return to my temporary home. I stayed in two different airbnbs during my time in CDMX and I wish I would have stayed here my whole time. Not because my other home wasn’t nice but because the quality and hospitality were there. 10/10 would stay here again if I visit again.