I've never had a more nightmarish check-in process. I arrived at 1 am to check-in and got into the lockbox just fine. However the key immediately broke in the lock. I messaged the host, but he refused to assist me unless I paid for a locksmith or for his taxi to come over and deliver a new key. I refused of course because the key was faulty, I'm sure as hell not going to pay for that. After 3 am he and Airbnb support stopped responding to me and left me to fend for myself. Having nowhere to stay I walked around to three different hotels until I found one with space. The next day he did let me into the place. The place was fine I guess. But I would never stay with this host again though, they simply don't care. What a terrible experience!