Juan and Tom were extremely friendly and helpful. They let us do very early checkin and also late checkout. They recommend us many good restaurants and museums. Tom arranged us a tour to Teotihuacan with a friendly driver with a fair price. All in all it was a very good experience. We stayed there for three nights. Based on our last night experience, it can be a bit noisy depending on your neighbour suite occupant(s)!
We'll go back there next time we are in lovely Mexico City!