Another host cancelled on us at the last minute, so we booked Hugo's place on New Year's day. Hugo was very responsive and also very flexible about check-in. The doormen/women were great, the location of the apartment is on a very busy urban street (and loud) but felt very safe due to their presence. Very friendly as well. We only used one bedroom but as other reviews have noted, the second bedroom is in a loft. Nice outdoor porch.