More compassion for your guests in a difficult situation without trying to take advantage. My grandfather passed away suddenly the day before my arrival. Hugo refused to return any of the money for my 5 night stay after pleading with him, his bottom line response was that he wouldn’t be making money for the days lost. I had another Airbnb I was going to right after the stay at his apartment. The host of that listing refunded immediately without question. Although, I didn’t spend anytime in his apartment, I did have the opportunity to see his character