DONT STAY HERE. ESPECIALLY IF YOUR FROM THE US. I felt discriminated against in multiple ways by both the host & Airbnb. I could barely get it. I was standing on the street at 11pm with my bags trying to call the host with no service. When he finally answered he told me to hang yo and call another number, again, no service. This was a safety issue for sure. When I finally got an answer from the second number the woman decided to talk very slow after hearing my urgency of trying to get into the building. She often just stopped talking in the middle of giving directions, she wasn’t knowledgeable of the building so I was walking around with my bags aimlessly, and when she did respond she responded one word at a time as if she did not hear me asking questions, she ignored them & she sent me to a room that was already occupied not to mention i was never placed in the room number originally on my listing. There is no elevator so I had to leave my suitcase behind while I ran around upstairs looking for my room. There is no one on duty to help you. After I finally made it to my room, I tried the Wi-Fi and none of the passwords worked so I messaged the host and received an automatic message saying they were not available. Great, no service and no Wi-Fi. I couldn’t order food so I went to sleep hungry & uncomfortable because the bedding was covered in stains. I messaged the host again to ask for clean sheets, NO REPLY. I messaged Airbnb three times to report my issues and to try to find another place I did not get in contact with anyone at Airbnb until 2am by this time I was not going to be in the streets & there was no longer an option to book the same day with airbnb. I requested the maximum refund after staying up all night trying to solve my issues. I was ignored by both airbnb and the host. Not to mention I am not from Mexico, I am from USA, with no service and no Wi-Fi. Airbnb did nothing to accommodate me. “AirCover” is a joke because I mentioned multiple issues that should have been covered under “AirCover”, unsafe, unclean, and uncomfortable. Airbnb gave me $6 usd back out of the $36 usd I paid for the room claiming it’s because I still stayed the night even though I mentioned to them multiple times that it was too late for me to leave or book another airbnb by the time they replied. The host did not reply to me until 7am the next morning mentioning that there is Wi-Fi. Again, none of the passwords worked and the host completely ignored my request for new sheets. DONT STAY HERE. & don’t depend on Airbnb to address any of your issues even if you are in a foreign country and concerned for your safety, Airbnb has proven to me twice that they do not care.