I booked this for my grandparent from the USA and the communication with them was so easy and fast. There was a small issue and my grandmother told me that she was fast to fix it and that she was such a kind and nice person compared to the last Airbnb we stay in Mexico City. She told me to write that she will definitely be staying there again if possible and to give you guys the best review possible. Thank you so much for being patient with them and taking care of them for me, such a great experience for them and it gave me peace of mind knowing that you guys are easy to get ahold of!