Penelope was fantastic. We landed early morning after an overnight flight and she allowed us to check in early. She's also fast and responsive. She lives in her building and rents out multiple units in the same building. To access the unit, we climbed 3 flights of stairs to the roof and then down a narrow spiral stairs to the unit itself. So don't bring anything larger than a carry-on and be physically prepared. We did hear street noise and noise from people lounging on the roof. Bring ear plugs if you're sensitive to noise. Great neighborhood with tree lined streets and good restaurants within walking distance. We even found a vegan restaurant nearby!