Misleading with the apartment listing I had booked, they gave me another that I was not expecting.
Towards the end of our stay, called to let us know the building was unsafe and we needed to be relocated to another apartment at 7:38pm.
When returning to the original apartment to gather our belongings they had changed the entry code and no one was able to help until 1 hour later when I began to text a rep, since the one over the phone said she would call me back and never did.
Disappointing, when speaking to the rep and providing the detail of the experience, they provided a 200 Mexican peso ($10 US dollars) refund for our inconvenience