The apartment is located on the third floor, has high ceilings and lots of windows, so it gets a ton of natural light. Contrary to the description on the website, the apartment does not have a washing machine. The washing machine is located on the first floor. When I asked the company to provide laundry detergent, they refused. The internet was slow, but the company fixed it. The safe was broken, and although the company replaced it, they did not give us any instructions on how to use it. In fact, the apartment comes with no instructions, no bottled water, no tea or coffee, no clean sponge to wash the dishes. We had to buy everything ourselves. Although we stayed in the apartment for one week, each of us received only one towel. There were no recommendations regarding restaurants or grocery stores. Having stayed in Superhost apartments all over the world, I am surprised that Casai earned the Superhost status. I will not stay at any of their properties again.