Karen is easy to communicate with and responsive. The apartment was well decorated. The neighborhood is fantastic.
Our biggest issue was noise. It's not serene, as described. She provides ear plugs, which is great. It's on a street where buses, garbage trucks and cars whiz by. Being on the 2nd floor does not separate you from the noise. We chose to sleep in the master, away from the street, but it's right above the parking garage: noisier than the street when people came home.
Coffee was great.