The check-in process was a nightmare. The guard at the entrance of the building left me with my bags in the street for nearly one hour, even though I explained him that Sonder had already leave me instructions to access the apartment. I immediately wrote to Sonder but they didn’t answer in time, they offered me a partial reimbursement for the inconvenience, but they never sent it. They stated that they translation app did not worked properly so they did not understand my messages. Then they offered me a late check-in, which they also not fulfilled and forced me to leave at 11 am instead of 2 pm as offered. All of this experience was awful, I strongly advise not to stay here.