A lovely place to stay in Polanco! The people at Casai were very quick to respond to every question that I had, and very friendly and kind in their responses. The building is located in a delightful neighborhood that we never had time to explore and wish we had done, and it's quite safe. It had a 24-hour doorman, who quickly got to know us and was also able to give us advice and recommendations (or just a friendly hello). We were very comfortable here!