Carla was responsive and helpful before/after our stay. Did not need to reach out during but based on other reviews it sounds consistent throughout. She sent recommendations and provided a space heater (no AC/heater) before arrival since we were worried we would get chilly in November. Photos accurate - I would read through details and rules - Carla includes important details and instructions with helpful videos! I appreciated the hairdryer, full length mirror, umbrella, and coffee/snacks. Cute, cozy space I would highly recommend for two people. Large closet with hangers. Self check in/out easy with two keypads for added security. On small street and walkable to food, drinks, shopping - also no issues with grabbing Ubers. Walls thin but we did not have issues with surrounding noise - quiet street during our stay. Took us a bit to fine tune shower temperature but another review said Carla was quick to help when they reached out FYI! Looks like Carla also has other listings in same building I would definitely consider staying in next time (if not same unit) - thanks again Carla!