The communication process with Morgana was effortless - she was very helpful leading up to and through our stay.
The apartment location is fantastic, and we didn't spend much time there so the bare furnishings didn't bother us. The apartment was loud each morning from street/outside noise as well as other apartments, but that is to be expected in any city. The apartment is not on the ground floor, so the lack of curtains in the living room were not a problem at all for us.
I would advise against using the driver recommended if in a time crunch. The driver had our flight information, but was 45 minutes late picking us up at the airport.
I would give 4 stars for the apartment, but the late driver costs another star.