Overall, this stay was fine but fell short of a 5-star experience. There are a number of things that need refinement for this Sonder location that I think will help make other guests' experience much better.
GOOD:
- It is a new building in a central area of CDMX; you are on the border of Roma Sur, Roma Norte, and Condesa. Less than 10min walk to Parque Mexico/España (huge plus), centrally located to many restaurants and stores, 2-min walk to a bus station. However, keep in mind you are on a very busy street.
- On-site staff is lovely to interact with and can easily get re-supplied (trash bags, TP, etc.)
- Free laundry! Machines are clean and there is complimentary detergent.
- Nice rooftop that is great for catching sunset
- Beautiful modern lobby and design inside the apartments. Thoughtful layout and nice finishes.
NEEDS IMPROVEMENT
- Excessive noise was an issue for the first week of my stay (late night construction and jackhammers from 10pm - 2am), but subsided and nothing a fan/noise machine couldn't handle.
- Two of my cleanings that I paid for were pretty awful (floors dirty, trash left, dirty linens). After reaching out to Sonder HQ, I was given a credit for a cleaning that was much better. Be aware though that you may need to provide detailed notes to the cleaner. Don't forget to tip for job well done!
-There was really poor communication channels between Sonder HQ and onsite staff that led to frequent disturbances and miscommunications. Onsite staff was very lovely to speak with 1-1, but in terms of experience delivered, it lacked overall.
- My air-conditioning was broken for the entirety of my ~6-week stay. Sonder sent 4+ techs to "fix", many times unannounced, and it was never rectified. I also had multiple visits to update wifi, inspect door locks, and other inspections, and with less than 24-hours notice most times. As I was WFH, it was very inconvenient.
- No power multiple evenings. Towards the end of my stay, power was out for a day without any proactive communication; I ended up leaving early and staying in a hotel.
Overall, it's good for shorter stays for people who value aesthetics and location, but would reconsider for longer periods of time. I hope they can work out many of these kinks ASAP.