Overall, I had a good experience here but there are some important caveats. First, this is more of a hotel feel vs. a local Airbnb, so it’s a little more sterile. (However, everything in our unit was virtually brand new and very clean which was nice!)
Second, the check-in process went smoothly enough for me, but you should note that it’s pretty onerous. Make sure you leave yourself enough time to follow the check-in instructions BEFORE you arrive at the building - you need to download the Sonder app and fill out quite a bit of information to complete the process. I felt that they asked for more personal information than was strictly necessary to complete this booking, so just be aware. However, once I completed the process I received clear instructions on getting in. You sign in at the front desk with security and then have a numeric code to enter the unit.
Third, communication with Sonder is a little more difficult/slow vs. messaging with a regular Airbnb host. Inquiries go through the central Sonder team and then get routed to building staff as needed which can lead to some delays and things getting lost in the mix. We had a couple issues during our stay and I felt I needed to message multiple times to get a response. Also, you largely communicate through the Sonder app, and it’s easy for chats to get disconnected without knowing if anyone is working on your request.
Fourth, this particular unit is INSANELY HOT. There is some type of building ventilation right outside the “balcony” which somehow makes the whole apartment feel like a sauna. For reference, we visited for a couple weeks in January and were generally cold / needed space heaters in the other 4 Airbnbs we stayed at, but we were literally sweating in this unit. There was a strong AC wall unit in the bedroom, but the living room was so bad that I had to request the Sonder team to provide a fan. They did provide one the next day which helped a bit, but I’d honestly avoid being here in the warmer months unless they add another AC unit in the living room.
WiFi was okay for two people working from home on their laptops, but for some reason I had excruciatingly slow WiFi on my phone and had to switch to cellular service often.
Early check-in/late check-out requests seem much more difficult to accommodate here so would definitely plan around that - I tried a few times and was declined for early check-in. Luckily they did provide a late check-out, but literally didn’t hear back until 30 minutes before scheduled check-out. Luggage storage is also not free, so plan around that too. I found that all of my other local Airbnbs were able to accommodate that for free so I missed having that option here.
The roof is nice, as is the free laundry room on the 6th floor. Detergent tablets were provided.
The location is pretty good - you’re on a busy avenue, close to lots of good street food stalls, and not too far of a walk from Parque Mexico which is great. It’s closer to a 20 min walk to many of the good bars in Roma Norte. Ultimately, the value for the price is pretty solid in my opinion given everything was brand new - I would just make sure to manage your expectations accordingly!