I am writing this review as a superhost. Physically, the apartment was very nice. It was large and comfortable. The beds were very comfortable. The bedrooms are in the rear of the unit so they were quiet. The security guards were very nice and helped us with our bags when checking in and out.
The lighting could be better especially in the bathrooms. Very hard to shave in the somewhat dim lighting. The hot water would cut out after a few minutes. There was also a bad odor in the half bath. I don’t think that is Casai’s fault. It’s an issue with the sewers in Mexico City during rainy season.
The drawbacks of our experience are as follows:
Casai moved us twice claiming there were maintenance issues in the first two units. The unit we ended up in was in a less desirable location for us but with less than 48 hours notice, we did not have much of a choice.
Casai did not provide many basic supplies. For example, there were no tissues, paper towels or shampoo in the unit and only a few tiny bars of soap.
I don’t expect a fully stocked pantry but an Airbnb rental property should have the basics.