First off, location was fantastic, and the building itself is nice and the apartment is well-decorated. Ana Karla was responsive throughout our stay and definitely did her best to make it a good one.
However, we had a few issues:
1. We were told we could leave our bags early (1 PM) before standard check-in (3 PM). Despite that, we were left standing on the street with our suitcases for 2 hours before anyone let us in. Not clear why that happened still. Once we did get in, the cleaning *still* wasn't complete by 3 PM and we were awkwardly sitting in the living room while the cleaner finished.
2. The bathroom is a pain for a few reasons: primarily, the sink faucet is angled in a way that makes it nearly impossible to wash your face without spraying water everywhere - it's angled more towards the ground than in the pictures. There are no towel hooks or rods (we had to keep wet towels in the bedroom), and the shower mat was wet when we arrived and never dried throughout the stay. If these issues can be fixed, that would be a massive improvement.