Bad experience of unit & host. Booked for 4 visiting family. Extra charge for more than 2 guests (refunded later - appreciated). Issues:
- 2 towels, 4 people, 4 nights. 1 dirty towel in cupboard. Reported. Not resolved. Provided my own
- No shampoo, conditioner or soap. Reported. Not resolved. Bought my own
- Broken kitchen soap dispenser
- Dirty balcony, dead plants
- 2 toilet rolls, 4 people, 4 nights
- 1 of the 2 kitchen lights did not work (dark)
- Dining lamp supported from ceiling by electrical connection wires (dangerous)
- Scuff marks on walls (need cleaning)
- Old computer, no mouse (unusable)
- Claims “park” views. Does not
- Tried to charge 450 MXP for towel damage! The 2(!) towels we had were not. When I challenged and asked to see the towels (I live close by), claim withdrawn
I´ve stayed in many Airbnbs in Mexico & around the world, and am a Superhost myself. This was my worst experience - managed by a company who do not show any care for the unit or guest experience.