Victoria was very responsive, friendly and cheerful - I posted a comment to her about something which had gone wrong and she was lovely about it. The flat could do with some updating, particularly the bathroom ,and the kitchen was not particularly well equipped, but as I wasn't intending to cook there and just wanted a tea or coffee in the morning this was for me completely fine. I was surprisingly a little chilly at night so I would have appreciated an extra blanket, but I had a good three days.