It took almost 9 hours (nine!!!) to get a replacement key despite multiple calls. We locked the key inside - sorry - but stuff happens. Not only the owner did not think it was unreasonable but thought we were disrespectful to ask his maintenance person to hurry. We had a 4 year old with us and we were standing in front of the door with our belongings.
I am Airbnb host myself and something like this would beaver happen in my place.
As far for the rest, nice place - good location, new furniture, good doormen - but has a few issues. It is consistently cold in the living room as the heater is tiny, the toilet in a smaller bathroom kept on clogging, and other shower door does not prevent the water well from getting in the floor.
I would think twice to rent from this owner due to his arrogant attitude and lack of service.