To start I want to say over-all, we have zero complaints. Some things could always be better but all in all we really loved this place and would absolutely stay there again.
The place was actually much nicer in person than it appeared in the pictures. The grounds are a large house built in the 1800s (beautiful) separated by a half wall from I think 6 loft/apartment units that were originally the horse barns remodeled very well. It has the quaint feeling of Mexico for sure. We spent a week here and explored several parts of Mexico City including Centro Historico, Zolaco, Roma Norte, Condessa, and more. We were so lucky in that Coyoacan (where this property is located) ended up being our favorite area by far! Has the feeling of a small Mexican village w cobblestone streets and beautiful art and architecture everywhere. Plenty of shopping, AMAZING food and coffee spots, parks, historic sites, the best market we experienced (and we hit several), etc. We could have spent the week in just this area and loved it. Area is safe and clean. Property is behind a large steel locked gate and of course the door to the loft locks as well. We felt very safe. It's also easy to get to other areas cheap by Uber and reasonably close to the airport.
With all that said... things you may want to be aware of. This is not a hotel experience. This is a home that has been in their family for 3 generations. Maria, our host was amazing with communication (bilingual in English and Spanish), making us feel welcome, and helping w/ directions and recommendations for our trip. But if you are looking for things like amenities on property, a safe in your room, wakeup calls, etc... this is not your stay. Also - it is very simple. Very nice but very simple. It's a one room efficiency apartment w/ a small balcony outside that we loved for coffee in the mornings. It has a TINY bathroom and it's down a flight of stairs. The shower is very small, and I had to duck down to fit under the shower head..haha. I should mention I'm 6'2". So the Ritz Carlton it is not. What it IS , is a real feel for living in a very cool neighborhood in Mexico City in an efficiency apartment. The kitchen is very minimal. Basically, a mini-fridge w/ a hot plate and a sink. No stove/oven and no microwave. There is no AC/Heat and that was a little worrisome for us before arrival but turns out, we didn't need it at all. The weather (in late Oct, early Nov) was perfect, and we just opened the windows and lovely French doors. Mid 70's w/ no humidity.
As I said in the beginning, for US (my wife and I) it was over-all a fantastic experience from beginning to end and we would absolutely stay here again. Oh... and I should say - for the price in this area, you can't beat it for sure.
Maria, the host, lives in one of the lofts on-property so she is always around if you need her, and she makes that very clear. She was/is awesome! Love her!