Juan Gabriel was very easy to work with, accepted my request for the apt and put me in contact with Tita, with whom I actually interacted with the most. Tita received me when I arrived, showed me the apartment, the neighborhood, and even drove me to the campus where I would study so I would know where it was. She was always available to help with whatever I needed and was very welcoming!
The apartment itself was nice. Cleaning and laundry service twice a week was great. Definitely ask to see all available units because the one above mine was much nicer for the same price, but I didn't know. Overall the apartment was perfect for my first month in Mexico, but I chose to move somewhere less costly for the rest of my 5 month stay. I loved Tita and the area and would absolutely recommend, especially for a longer stay.