Berny was very friendly and responsive. We had an urgent request to get a place to sleep at 10 PM. Berny quickly responded and we got everything finalized almost immediately.
The location was in the heart of Polanco. Everything we needed was conveniently located around us. We have no issue getting everything we needed.
Through out our stay, Berny actively communicated with us, tending to our needs. He made our Mexico City stay much more comfortable.