Ricardo was helpful and attentive every step of the way. He accommodated a late night arrival with ease, giving helpful detail to find the location and promptly helping us up to the apartment. He walked us through every detail with the apartment (ie. location of glasses/plates and shower use) and tips for our stay in the area (ie. best street/location for food and shopping). We were originally worried about being able to communicate, since we barely spoke Spanish, but Ricardo's spoken English was great and very much appreciated to help ease us into a new place. The apartment was clean and comfortable, with the location perfectly just outside of where we spent the most of our time in Mexico City.