The hosts were responsive, every time I had a question they got back to me quickly. The thing that made this stay not a 5 starts is the fact that I wasn’t told before arrival that the pool was out of service. The day I arrived I asked about the hours of the pool, that’s when I was told that the pool was closed, but that it will be available during the week. The pool was never opened during my stay. One of the reasons I booked Hector’s place was because of the pool. Also, the description does not say that the pool and the gym must be reserved prior to using them with security. The hours are from 9am-6pm, what kind of hours of operation are those!!