My girlfriend and I rented this apartment for 2 nights while her apartment was being rented elsewhere in the city. After she checked in she noticed the hot water wasn’t working, there was no toilet paper, and a distinct smell of mold and humidity. There were many canisters for humidity around the apartment, indicating that this was a known issue.
When I arrived later in the night I asked about the hot water and confirmed it was definitely not working. The host’s mother came the next day and confirmed this was true.
That night the mold and smell was so strong, we were unable to sleep, and it gave us both migraine headaches. Between that and the lack of hot water we had no choice but to leave and go to a hotel.
After we informed the host that we had to leave, she did not seem concerned or address the issue in anyway. Her mother told us that “all of Colonia Roma “had this problem, which of course is not true. My girlfriend lives in Colonia Roma, has an apartment there, and has lived her there whole life as well as her entire family. So that was the wrong person to tell an obvious lie to.
We attempted to request a partial refund through the resolution center, but the request was ignored.
I wanted to like this apartment but it was unlivable under the conditions and cannot recommend staying there.