It hurts me to write this review since this place has excellent potential, however, the way we were treated was so unacceptable that I have no choice but to give them one star.
Upon arrival (5pm, well after the regular check in time) we were told that our room was still being cleaned and had to wait in the lobby for 20 minutes.
We were given a lovely room for the four nights we planned to stay.
On the third evening, we were told there was a mix-up with our room and we needed to move our things. We happened to have been in Xochimilco which was not next door so we made our way back, earlier than intended, texted Nester when we arrived, yet received no reply.
The next day around 4pm we received another message saying this matter was urgent and they were moving our things. Not only is it totally inappropriate for a guest house to touch and move around our private things, yet we were there all morning and no one responded to our messages.
By this time, we were certain they had moved our things, so we rushed back from our final day of sightseeing and had to cancel our dinner plans to take care of the matter. To make matters worse, none of the staff at the Airbnb spoke English and communication with the co owner over the phone was just as bad.
All in all, for a mistake that was made by the guesthouse, my wife and I had a very stressful last two days in Mexico City dealing with their mess.
It was completely innapropriate the way they acted and therefore could not recommend this place for future use. We were of course given no compensation for the disruption and inconvenience.