The hosts were kind and spoke great English. The home was exactly as advertised, we were very happy with it. The middle floor bedroom does get a little bit warmer because it has large windows but it wasn't too hot to deal with. In general, the large windows are a great feature. We immediately walked in and were happy with the home. The hosts were great about communicating quickly. If I were to stay in Polanco on another trip, I would stay here again.