Carlos and Jonathan were super communicators and responsive. The location on the edge of lovely Polanco was great - walkable and safe day and night with many shops and cafes/restaurants a short walk away. Security building and staff very nice.
Be aware that the building is fronted on a busy street so if noise at night bothers you, you’ll need the provided earplugs. That said, we slept fine (6 floors up!).
The apartment has all the basic necessities for up to four people (two bedrooms/bathrooms)…but it is not with an enhanced decor. If what you need is a clean, safe, and well-located spot, this works.