Samantha and Andrés have been exceptional in terms of communication and flexibility, accommodating our early arrival and late departure. Communication in English through WhatsApp was a breeze. Samantha made herself available 24/7 for any need or issues we may have had. Andrés was the back-up. Despite our poor to non-existent spanish, we never felt lost.
The building has an elevator. The unit is located on the second floor (US) or first floor (UK). Eli who maintains the unit welcomed us and gave us a tour; although she did not speak any English, it was manageable. A set of 4 keys and a magnetic reader makes this unit highly secure. The inside door to the apartment is a metal with multi-bolts, reinforced with a security fence.
We found this unit really cleaned during our stay. Although the kitchen is small, it is functional. It has a full fridge, enough utensils, kitchen-wares, cups, plates and pots. Eli, who maintains this unit, provided us an extra set of large bathroom towels.
The unit has a full-size bed and a couch that can be converted into a bed; it is provided with extra blankets. The closet size and drawers provided, are adequate for a couple, up to one week stay.
US residents do not need wall adapters. There was enough functioning wall outlets for all of our electronics. Wifi connectivity and range was excellent. Hot water is powered by a boiler; this means that we had to wait a few minutes before getting hot water. Water pressure was adequate but below US standards—a minor inconvenience. The unit does not have W/D, but there are plenty of professional cleaners in the area. Prices are really cheap. For a small wash, we would recommend adding a cloth rack as part of the amenities. Like most units we reviewed for CDMX, this unit does not have AC; however, it comes with a fancy directional tower fan providing efficient cooling.
The unit is located in a [upper] middle-class area. It is safe to walk day and night within a 2-mile radius.
There are 3 groceries stores nearby; City Market (akin to a WholeFoods in the US, with cheaper prices) is within a 5-min walk; Walmart within a10-15 min walk, and a “hypermarket” called Mega Soriana to the east within a 10-15 min walk as well. Mega Soriana provides better prices and choices than Walmart. The Soriana had better croissants than the ones at City Market.
The neighborhood is lively with locals, street food, restaurants, coffee shops—off the beaten path.
Two blocks west of Walmart, there is a mall (by Insurgentes Sur metro station—enter through the Liverpool Dept Store). The Metrobus station (Parque Hundido on Insurgentes Ave) is a 10-min walk.
We would recommend getting a Metrocard at the airport (Arrival level, Gate/Puerta 3, automated machine) to ride Metrobus and Metro. A metro ride starts at 25c. Metro and Metrobus are safe but can be really crowded. Older lines do not have air conditioning. Line 12 is the newest and nicest metro line we rode.