Beautiful apartment (keep reading) and as I am a sucker for Penthouses in the City, I booked it. That said, this has been thee worst experience ever!
First off we (3) experienced pure discrimination almost immediately upon checking in. After settling in a bit, we grabbed a few items from the store to bring back for our 6 night stay; juice, water, snacks, a bottle of Mezcal. When we arrived back at the lobby we were stopped and harassed at the security desk about the “rules” of the building. This was only 1 hr after we checked in (@ 5pm). We got lectured about making noise and respecting others who live in the complex. ** Note that there are three huge clubs near blasting music all night. **This is not the place for light sleepers.**
Later that night, we decided to have 2 close friends over to hang out on the 2nd floor terrace. Note that we are at the very top with an entire floor separating us between the next tenant; not that we were loud at all, nor had any music playing. At 11:50pm, the security guard knocked on the door to tell us that we couldn’t have guest over after 12 midnight and that it was “the rule”.
**Christianne does not mention anything in the “house rules” about not being allowed to have guests over. So if you’re planning to cook dinner for friends or enjoy a drink and catch up with your brother who lives nearby, don’t expect them to be welcome.** BE AWARE!!
So the security guard waited and escorted our guests out the building. The following day we talked to the second security guard about us having guest over. He said there wasn’t any rule about that.
After a couple nights, I contacted Christianne and politely had asked if we could have fresh towels and toilette tissue. THIS IS HER RESPONSE: “Hola! Nosotros ponemos el papel que siempre le ponemos a todos los invitados. Me extraña que después de 2 noches se haya terminado todo el papel de los 3 baños. Pero a la vuelta hay un OXXO, por si ustedes quieren comprar extra se lo que ofrecemos. Las toallas, ponemos una para cada persona, y pusimos 4 de hecho , una extra. Pero una lavadora para poderlas lavar si quieres. :) No se permite hacer fiestas adentro del departamento. Porfa cuiden las toallas.”
Christianne mentions in the profile that “ Her guests are her first priority “
First: we got sick and all experiencing stomach issues. There was 3 smalls rolls( which were used) 1 each bathroom. And she is asking us to buy more.
Second: Not accommodating she also lets us know she has a washer and dryer for us to wash our towells if we want fresh ones.
Third: Again reminding us about not having a party which we havent had anyone over since the check in day.
I have never experienced such horrible responses from the host before, let alone harassing us about what time we are going to check out? And to ensure we take out all of our trash. *She might of forgot that the profile says check out is at 12pm. No one should harass their guests about when they will be leaving.
I wouldn’t recommend this place to anyone! There are plenty of other beautiful penthouses, not on top of clubs in Condesa and Roma. If you ask for anything, just be aware and note you may not receive it. The place is way too expensive to be treated like this, and I am tired of the discrimination we faced.
After checking out, she did have one final say : “ Hello, you left the a/c on” 30 min after the check out time.
So yes be aware that she isnt the friendliest, and for being a POC experiencing hate, I would of never guessed to experience this in Mexico.