The apartment is well located in Polanco.
When we arrived, the unit was clean and with a nice decoration. Just shampoo, soap, conditioner were missing and the hot water was working on and off.
I contacted the property management and they responded in a timely manner, they came over quickly, dropped the missing items, and checked the water heater.
There was a trick to make the water heater working by turning on the hot water of the sink in the kitchen and then the shower. No big deal but not very common. Anyway.
Then the nightmare started. The unit is located on the top floor, and just on top of the floor, there is a rooftop... Unfortunately for us, the building was hosting private events with a big crowd and very, very, very loud music... When I say loud, I could not even hear my friend in the apartment... So obviously impossible to sleep.
And the building was hosting events 2 days in a row. It was very unfortunate for us but apparently, they use to throw big parties.
A member of the property management came to the building at midnight to see what was happening, they tried their best to lower the music, dealing with the building management, they were even supposed to shut the power off (never happened of course). It was a really big deal and intolerable, they were totally confused about what was happening... They even offered us to be relocated... but at midnight, in pajamas, we could not picture ourselves packing and leaving the apartment.
My friend had to sleep on the couch, nobody slept for 2 nights... kind of events you want to avoid when you are on vacation and you are supposed to have fun and rest :-/
The day after, they offered me a full refund for the 3 nights, it was professional.
Then they changed their mind, and they decided to refund only the 2 nights when the events were hosted.
Ok, fine. Then they issued a refund of only the cost of the 2 "nights", and I was still charged for all the fees and taxes related to these 2 supposedly refunded nights.
After fighting with them, they also refunded the occupancy taxes but not the fees...
Bottom lines, make sure they don't throw parties, you can trust me it can ruin your vacation :-)