Paolo had excellent communication. She reached out to me before we arrived to see if I needed any suggestions and to offer help if needed. She responded to question quickly especially when we arrived and were having transportation problems and checked in with us during our stay to see if we needed anything. The room is small but it is clean, we were hardly there and most importantly I loved the location. 3 minute walk to Reforma. Building is secure with a guard 24/7 , the street it is on has a great vibe and plenty of places to eat. My only comment has nothing to do with Paola or her place to rent. She recommended a driving service. I would not use them again. We paid double the amount had than just getting an airport taxi and they didn't have the terminal correct and didn't look to see about street closure since we arrive during Dia de los Muertos. We ended up walking the last part. Again that is not Paola. We had a great weekend staying in her little place.