We met Alice and the doorman, Angel, when we arrived from the airport. The apartment is in a comfortable, safe downtown neighborhood right next to a pizzeria. There are pharmacies all around and even a bakery. The apartment was perfect for our stay. We were there 8 nights during the time of Dia de muertos. The place is clean and cozy with a comfortable bed and also a sofa bed. There is cable tv too. I read other reviews that the apartment was too warm, but we didn't have a problem with this during our stay in October. In fact, the air conditioner at times made the apartment too cool and we had to adjust the temperature. The bathroom is very modern with a shower, toilet and sink. The apartment is an "interior" apartment. There are windows but the only window that actually faces the outside is the bathroom window. There are curtains that block the windows which we always kept down or we could see the light from the hallways of the apartment complex. This didn't bother us. Alice was an excellent communicator. She helped us to arrange a tour to Teotihuacan and also let us know about a parade happening in the town. Angel was also a big help. Everyone we encountered in this neighborhood was very friendly. We loved our morning routine of getting coffee at the Pasteleria Madrid down the street and often got lunch there as well. The place is very close to the Zocalo where we walked several times. I liked that I didn't feel I was in a main tourist center, even though we did encounter a few other tourists staying in the apartment complex. Also, this was an easy pick up and drop off place for Uber, which we used often during our trip. A big thank you to Alice, Jackie, and Angel too!