I will start with the great things about this place: the apartment looks exactly as advertised, it is a nice building and in a very safe location, and everyone I interacted with face-to-face was incredibly friendly and helpful. The beds are very comfortable, AC and washer/dryer work well (except for one caveat noted below), dish washer works well too. There is a nice rooftop terrace on the building where there is free coffee, tea, and a light breakfast served, which is a nice touch. The host let me stow my luggage at the place during the day because my flight left very late on my last day, and I really appreciated that as well.
We had a few issues during our stay that for the most part, were handled very swiftly and the issues were resolved. The first issue is that the bathroom in the main bedroom leaked water everywhere when someone took a shower--not only throughout the floor of the bathroom but it leaked all the way across the bedroom floor along the wall under the TV. Either something was wrong with the doors to seal the shower, or the shower was clogged and not draining properly, or perhaps a mix of both. Unfortunately, because the bathroom floors are entirely made of slick tile, when I walked into the bathroom and the whole floor was wet and slippery, I fell and sprained my ankle. I told the host about the problem and maintenance came to fix it promptly, but I also asked for bath mats to cover this slippery floor since my ankle was unstable and I didn't want to risk anything happening again. We never received bath mats or anything to put on the bathroom floors to make it less of a hazard. Instead we covered the bathroom floor with our towels.
The second issue was that two of my friend's dresses ended up with large brown stains after putting them through the washer/dryer machines in the apartment. We are unclear where the stains came from, but there was nothing with her clothing when put into the washing machine. We had left her clothes in the dryer before going out for the day and when we came back, housekeeping had taken her clothes out of the dryer, and they were still damp, and laid them down in the laundry room. So we don't know if the stain came from something in the washer/dryer, the water/pipes, or if the clothes were put down on top of something. I used the washer/dryer afterwards and did not find any noticeable stains on my clothing. When we informed the host about the problem, they asked to see the clothes and offered to clean them; since there was only a tiny stain on one of the dresses, but a very large stain on the other, my friend gave that dress with the large stain to the host and they had it dry cleaned for us and got the stain out, which we really appreciated.
There were other small communication issues that occurred during my stay--we were not informed that the free breakfast starts an hour later on Sundays than the time we were told at check-in and the time that is listed on the sign at the check-in desk, so we went up there and waited until one of the staff came up to tell us. The bottle with the laundry pods in the apartment says that the ones in the bottle are complimentary, and that if you would like more you can request them from the front desk for $2 USD. We never requested more but the bottle was refilled in our apartment--presumably as a courtesy for some of the other issues that happened during out stay--and then I was charged for them when we checked out. I wrote two emails about this that went unresponded to.
All in all, this is a nice apartment and good staff, but I cannot say it was a true luxury experience just because of how many hiccups there were. But I hope that future stays don't have these issues because otherwise, it is a great place.