This place is exactly as pictured. 5 stars plus all the way. Great balcony with a view, great location (Polanco, Condessa, Roma) and amenities (pool,
gym, dog park, etc) , comfortable beds and an individual bathroom for every bedroom. Plenty of space for our party of 6 (5 adults, 1 child). There is no better sight after a long flight or excursion into the city than that massage chair. A few minutes and you'll feel good as new. Security and staff are visible everywhere but not intrusive and key card elevator access provides an extra layer of safety. They're is a 24hr Soriana (think Whole Foods / Target) on the 1st floor for anything you need as well as a mall with restaurants, a movie theater, nail spa, dry cleaners and anything else you can think of. The Museo Soumaya and a Costco were 2 or 3 blocks away and the Antara mall for higher end shopping was across the street. Communication with the team was easy and responses were quick. The only down sides were very minor and to be honest, negligible, understandable and more to do with the City than the place. Mexico City is a metropolis and even way up high you will hear some traffic and city noise. It didn't interrupt our sleep or cause us any issue, but it's there. There is also train that passes nearby, but in the afternoon so you'll hear a few horn blasts and bells for a few minutes and then it's gone. If you're visiting the areas I mentioned before and any place near those, this place is perfect. Anywhere else further out and you're at the mercy of Mexico City traffic and you should take that into consideration. For example, It took us over 1hr to get here from the airport at 11am. Again, that has nothing to do with this place but plan accordingly. This will be the first place we look to stay on or next visit and 100% recommend it to anyone considering this as a place to stay.