High end feel, but sometimes lacking customer service and poor attention to detail.
The area is very convenient, however being on such a busy street made it very difficult to sleep. Trucks and sirens at all hours of the night. The complimentary earplugs unfortunately did little to help. On the plus side, the room boasted some pretty excellent views of the city.
There are a lot of very interesting people to meet. The Laundry room can sometimes become quite social on rainy Sunday evenings.
The customer service was hit-or-miss. Sometimes the were immediately responsive and quite accommodating. Othertimes, my requests were ignored or placated with boilerplate non-responses "we understand you have a concern, we are taking this very seriously". For example, there was suddenly all-day construction in an adjacent apartment (I believe above me). Besides the incredibly loud hammering, I had to suffer noxious fumes from what I'm guessing was paint. I was given no warning by the staff, and when I asked how much longer it would be I was not given any answer. Luckily for me, they did not return the next day, but I did not appreciate being surprised, then kept in the dark on what to expect.
For a high end apartment, I was shocked by how many major errors there were in the construction of the apartment. For example, the shower door was improperly installed and would leak copious amounts of water onto the floor. i had to lay out several towels to keep water from flooding out into the bedroom.