Our experience was great. Maria was amazing. Our flight was moved up so we ended up arriving in Mexico City at 8am. Check in time is 3pm. So she allowed us to drop off all luggage with front desk and we walked around the neighborhood for a bit. Then couple hours later she called and said she was still cleaning the apartment after the previous guests had left but that we were welcomed to go up and rest while she cleaned. We were so grateful after a long flight. She cares for her guests. Thank you Maria, hope to someday return to your beautiful city.