Alex was very helpful with coordinating check in and Laura and Andrea (who actually met us at the property) greeted us even it was very late.The loft itself is minimal and the bed was quiet a bit of a challenge for us as a taller couple, because not even a queensize. The rooftop area is great and hard to find in Mexico.It's a climb to the top floor, nothing for elderly people and not easy with the luggage but we made it. Overall we had a great time at Alex‘s place.