Let me start by saying the communication from Loft is amazing, we appreciate the fact that they attended to every issue that we had, BUT some of the issues shouldn't have been issues in the 1st place.
First, and most importantly, the stay had BEDBUGS. This is the reason we decided to leave the stay. At 1st, we thought it was mosquitoes, as I'm prone to getting bit by them, but after a few nights, I got bit so much on 1 night I woke up around 4:30 am. We turned on the lights and found two bed bugs in the bed. I reached out to Loft and they stated that they would send a fumigator the same day, which is great, but after dealing with the other things listed below, we decided to leave the stay anyway. Loft told us they didn't know why this was an issue as they had a fumigator in the place within the last month. This made us feel as if this is an ongoing issue for this particular property. To their credit, Loft's owner reached out to me directly and offered to comp the rest of our stay for free, but we declined as we wouldn't have been comfortable even after a fumigation.
2nd: The sheets weren't clean upon our arrival (human hair in them as if they hadn't been washed). They had the sheets changed quickly, but when they were changed, they were full of some type of animal hair. I didn't complain, I just took it upon myself to use a lint roller and get as much of it up as I could. It was an inconvenience.
3rd: There was an issue with the internet which was resolved very quickly, and we thank Loft for that, but again, it shouldn't have been an issue in the 1st place. If you promote a certain internet speed, you should make sure it is available upon your guest's arrival. After they sent a tech to switch out the router, the internet was phenomenal.
4th: The stay is listed as self check in, but it's not. There is no way to get into the apartment without someone letting you in at the main entrance gate. After which there is a short walk way to the stay. So technically, it's not a "self check in".
Lastly, it's a not a huge deal, but the place looks bigger in the pictures than it is in person. It's not bad for two or less people. But it is kind of tight.
That is pretty much everything. Again, we thank Loft for their rapid responses to our issues. We hope that they resolve the issues the stay has, and continue to prosper in their business.