Check in process was not exact since they asked for us to be prepared to show our IDs upon arriving and to send all guest’s names before arrival. Once I sent the info, they did not respond so I just had to hope everything would work out okay. Once we got inside, we found that the main toilet did not flush which in itself was problematic, but soon after we found dirty hand prints and smudges on the doors and all door knobs. While my girlfriend showered, I opened the bed to find hairs of three different colors- brown long ones, black short ones, and blonde long ones, which leads me to worry about the last time the sheets were washed/changed at all. I also noticed an uncomfortable smell. Once my girlfriend got out of the shower and told me there was no hot water, we had gathered enough information to leave this AirBnB and ask for a refund. We could have maybe forgiven the toilet and hot water, but for the price and level of luxury the pictures depicted, the cleanliness did not match and our expectations were not met. The host’s customer service was also terrible, by denying my claims before seeing pictures AND after receiving pictures of all the above. Save your money and the trouble and stay at any of the other beautiful and hospitable places in Mexico City.