Roberto is a great host. Check in was real easy and we had a surprise when we arrived as he happened to be there waiting for us! That was great. He showed us all the details of the apartment and all the benefits of the property and was very thorough. The apartment is great and has very tight security so we felt very safe. The staff was great as well as many of the security staff took the time to chat with us and remember our names when we left and returned - great detail. The apartment is located centrally for perfect access to the Centro Historico, Polanco, etc and easy access to and from the airport. Great view and balcony however it is located on a somewhat busy street with quit a bit of noise. If you are a light sleeper bring ear plugs as many sirens pass throughout the night. Other than that, great stay.