Dealing with Lourdes has proved to be the most traumatizing experience I have ever had communicating with a host on the airbnb platform. There was an error made on the part of Airbnb in which my reservation was cancelled while I was staying at Lourdes apartment. Due to circumstance surrounding COVID-19, airbnb was understandably slow to resolve the issue. While I begged Lourdes to be understanding and patient and explained to her several times that I was trying my best to get Airbnb to respond back to me, she became increasingly combative and punitive. I have never experienced a total lack of human compassion and hospitality from someone who is supposed to be acting as your host while you are in a foreign country. She called me multiple times to harass me and threaten that she was going to rent the listing I was staying at to other guests while my reservation had been accidentally cancelled. I was growing increasingly nervous about the issue, thinking she would put me out on the streets in the middle of a global pandemic and, of course that is finally what she did. Despite the pleas of 3 airbnb employees who tried to explain to her that the cancellation was not my fault and to let me stay, she refused to listen and instead was committed to put the blame on me and use punitive action against me. She gave me less than 24 hours to pack up all my things and find a new listing at the peak of the coronavirus outbreak. Lourdes is the antithesis of what the hospitality industry stands for and it is a shame to see her continue to host guests on this platform. To make matters worse, before I reserved I expressed to Lourdes some concerns about cleanliness in light of the pandemic and she reassured me that the apartment was cleaned and disinfected. I arrived to a filthy, dusty apartment which I had to clean myself. Furthermore the kitchen appliances were covered in mold and dust making the experience all the more unpleasant. Communicating with this woman was impossible and it is unfortunate that she resorted to cruel and unfair behaviour. I hope Airbnb and any future guest will reconsider having her as a host as she has fundamentally failed provide basic hospitality and was unable to express any basic human decency and understanding during uncertain and scary times.