Juan Carlos and his co-host Sebastián were the best. Super friendly, and quick to respond ahead of the booking. We were moving from overseas and needed a place for a week while we got settled. They were kind enough to accept two big boxes on our behalf, which were waiting for us in the apartment when we landed. Sebastián also helped us carry several heavy suitcases upstairs (but there is a lift, too). Above and beyond. The security staff were also great. The building is stunning, the apartment was well appointed and surprisingly quiet being literally in between la Torre Latinoamericana and el Zócalo. The water pressure was solid and we always had hot water. 100% recommend.