Sophia was super sweet and always available to answer questions before booking and throughout our stay. She made sure that we were settled in with knowledge regarding the everyday workings of her home. You can tell by the beautiful decorations and nicely kept home that she takes pride in this property and loves sharing it with others. We appreciated the continental breakfast especially the milk for our two kids. We also appreciated the fact that household items such as bathroom tissue, paper towels and kleenex were readily available and not rationed out slowly as we have dealt with at other rentals. Sophia was a very personable host and gave great suggestions regarding where to eat and the activities that we should do during our stay. You can tell that she really loves her city and she wants you to enjoy it while you are there. She has created a household/neighborhood manual that will answer any questions you have about the home, neighborhood and other helpful info regarding transportation, etc. The only caveat to renting this property is that we found it to be quite loud. There are dogs barking during the day (which can interrupt a nap) and on more than a few occasions barking constantly in the middle of the night. The noise is often started in the early morning around 5am with men calling out that they are selling certain items. There is also a baby that cries around 8pm and a person who practices piano between 10p-11p every night. There were several times when there were people arguing or talking right outside our windows in the middle of the night. There is a toddler in the apartment right above that thumps and runs around starting at 6am. I bring up the issue of noise because it is necessary as it impacted our stay and because the description of the listing states that it is "quiet". If you are young or young at heart and will be clubbing in La Condesa until the wee hours of the morning-this may not be an issue for you.