Fleas! We found two flees in the bed. I woke up with 13 flee bites after 2 nights of sleeping. They did change the bedding for us, but that did not help. We found the two flees after the bedding was changed. We took photos and sent to them. They offered to change to a different apartment, but it was in the evening and late into the trip.
Check in was a little interesting. Before reserving a place, I ask if we could get an early check in (we came in on a red eye). They accepted the reservation. Since they accepted the reservation, we were under the impression that we could check in between 8 and 9am since we asked during the booking process. We were told after we arrive at the suite, we could not check in early because it needed to be cleaned and the cleaners arrived at 10am.
The place was vacant, so why was the place not cleaned immediately after previous guests departed?
Maybe CASAI could have sent a message saying "we accept your reservation, but you cannot have an early check in, do you still want the place?"
After arriving at the Suite at 6:30 am, we did get in at 12pm. The cleaning staff was accommodating which was great. The company also offered to have us come to their lounge and relax until check in (we would have liked to know about that before arriving?) but we just slept in chair in a lobby at the apartment place.
We did finally make it to the lounge at the end of the trip and it was truly impressive. Good to know about in the future.
They were communicative and understanding. Very professional.
Hopefully, they do offers places that are pet free to avoid the flee issue.