There was an initial problem with the property - we found out about 30 minutes before check in that the property was no longer available because of a water leak. However, Bruce was great about problem-solving with us and offered two other properties in the same condo complex that would cover our needs. We were very appreciative that he and his team have those options available to them and did not leave us in the lurch. As a result, we ended up staying in two different apartments in the condo complex... maybe not the most ideal for our family, but we made it work. We appreciate that we did not have to derail our plans and have to search around for new lodging.