I want to start by saying that everyone there was nothing but very sweet and kind. You can tell they are good people at heart. The main problem is that they are trying to run two businesses at once. The mansion itself is gorgeous and quite impressive to behold on the outside. We arrived late afternoon, when Enrique and his wife were having a private party with some of their friends. They kindly invited us to join and offered their food, which was very sweet of them. Meanwhile I think Martin was making up a room for us. When we were finally taken to our room, I noticed that it was not the room I booked (booked/paid for suite Bequer) we were given Neruda (which is a less expensive room). The room was chilly with no climate control, so I was grateful when Martin brought an extra blanket and space heater. When I asked Martin about the other rooms, he said they were all full. When I had said we were cold, he said the owners (Enrique and his wife who had left for holiday) said we could stay in their personal rooms which had a fireplace etc., it was a kind offer, but we weren't comfortable taking over someone else's personal space with all their clothes, belongings etc. The point is they were trying to make us happy, I get that and appreciate that. I think they just overbooked, and forgot about our booking in the Bequer suite. The bathroom in our room could have used a little more care, a fresh piece of soap or a pump soap for instance would have been appreciated, instead of a used old sliver which was in the shower. Our main conflict with this listing, besides not getting the room we paid for, was that it is a loud place where it is hard to get a decent night's sleep. We are not square's who go to sleep at nine, we are flexible people, and not uptight, but when you book a place, you hope to get a night's sound rest. Because the other business being run is mainly a "romance experience" so everything is geared to wining and dining couple's who have booked such experiences. Canned music is piped throughout the whole property, in the mansion itself (outside our room), downstairs in the mansion, and outside on the grounds are speakers throughout , which all play and cycle the same loop of cheesy "romantic" music all through the day and night. Not at a discreet level either, but at a loud volume you can hear even with your door and windows closed. As for using the pool (which is in another out building), they weren't very encouraging as they have reserved "romance" dinners by the pool as well. We went out for the night, and coming home round midnight things were still in full effect, strolling live musicians, then when they'd break, back to the piped in music through all the...