The apartment is very well located in the excellent neighborhood of Coyocan. There is a metro station 1,3 km away, plenty of restaurants, supermarkets and markets nearby. It is a charming building, and the apartment is well lit and well ventilated. The apartment is also well equipped with an excellent stove, a washing machine, and a coffee machine.
When we first arrived, we noticed that a lot of small items were missing. As we were going to stay for 3 and a half months, we decided to buy ourselves a corkscrew, wine glasses, a baking tray (there was an excellent stove and no tray), a salad bowl (there were only three small bowls and one of them was broken), tupperware (there were none), dishes (there were only 4 medium-sized dishes). Up to this point, we bought what was necessary and everything was just fine.
The problems started when we realized there were only 2 towels available (for 2 guests during 3 and half months) and only 2 terrible, I really mean terrible, incredibly thin and uncomfortable pillows. We decided not to buy those ourselves and asked Alejandra for extra towels and decent pillows. She was friendly at first but did not meet our requests. When we insisted, she became annoyed and claimed that our demands were exaggerated. She said she had never had such a demand before and that our needs were special: 2 guests staying longer than 3 months asking for more than 2 towels. And, also, when we told her about all the small items we had already bought, she suggested in a way that seemed prejudiced to us that we were intending to have parties. This, of course, was never a point and she had no apparent reason to imply it. Finally, we bought the pillows ourselves and she reimbursed us (one only in the very last day of our stay), and she sent her friend Oscar to the apartment to take the towels directly from the locked room. Their communication was incredibly clumsy, and it took Oscar approximately 2 months to simply go there and open a door to take the towels. In the meantime, she constantly said we could cancel our reservation and find somewhere else to stay, which we took, unfortunately, as some kind of threat, leaving us in a vulnerable situation in the middle of our research period. We, of course, had no time and energy to change apartments in such busy times.
I would definitely recommend the apartment if the owner were someone else. If you choose to stay here, be prepared to buy small items and solve the problems yourself, and, besides, be prepared for hostile answers if you present any reasonable requests.
P.S.: I lost my credit card and had to cancel it. Because the lost card was the selected form of payment in the Airbnb website, we received warning e-mails that the payment could not be processed. Immediately, we provided a new card and the payment was never late. Fortunately, the hostess understood the situation. Concerning this case, I should thank her.