Casa Galería confirmed the wrong apartment #. They didn’t send the lockbox code when we texted our names & there was then confusion about which lockbox contained our keys. We had to wear a wristband to get in through building security & found out we were not allowed to have any guests. In the middle of our second night people were yelling & screaming & Casa did not answer the phone & their mailbox was full. I was afraid to go out of the apt. to ask them to be quiet. We only got one towel each & they were old. There was no drinking water or extra toilet paper. There were lots of patio door size windows but they were dirty and had no door out to the terrace.