The apartment was clean, the beds were comfortable and the hosts were very responsive. The wifi was OK.
The location is both a positive and a negative. It is near many restaurants and other attractions. The problem for us was the noise. We expected some noise as the apartment is on a major thoroughfare. In addition, having lived in New York City, I am used to noise. However, this proved to be over the top for us. The single pane glass just did not keep out the constant traffic, honking and trucks. In addition the building would sway every time a large truck would go by. This was disconcerting. We did use the ear plugs that were provided, and that did help some. But in the end, we had to leave a few days early in order to find a quieter location. We had no problems with the refund issue and Alice was extremely nice about the whole thing. We were also able to keep our luggage in the building until we were able to check into a new place.