My partner and I booked back in September to stay from Dec 26-30th. Elton was kind about letting us check in early as our flight would have come in very early the morning of the 26th. As travellers coming from BC, we experienced severe delays due to weather and ended up stranded in Toronto for 2 days before coming so we were sad to miss a few days there.
The apartment is very clean, bright and looks exactly like the photos. We liked how close it was to the elevator and how easy it was to get to the amenities. The door men were friendly (we speak very little (and terrible) Spanish. Very convenient location to get around to restaurants, the mall, banks etc. The lights are so beautiful at night. Polanco is very safe and you’ll notice that right away. Elton was a wonderful host, super responsive to our questions when we had them and very accommodating. If only flying situation had been different so we could have stayed our full reservation. I’ll be recommending for sure!