Due to a very last minute COVID issue with existing guests, we were relocated from our selected Parc de España apartment to a new boutique style, nice design and friendly Roma Norte spot - with a prompt refund to adjust the price down due different location. No park views 😎 Although I think the price was still high due to City being full - following week was much better price online. It happens. Busy weekend due holiday, etc but Mr W team arrange option quickly and efficiently. Great messaging. have stayed with them prior and always great service, standards and response. They helped me with an Amazon delivery to a condo I stayed before for my pickup - very efficient. Will return with them. Thanks for the service.