Cristy was super helpful, always easy to reach as were her cleaning person and the people who run the building/elevator. The covered penthouse patio was amazing with spectacular views of the city. The beds and especially the sheets were incredibly comfortable. There was salt/pepper/oil/vinegar and every kitchen tool anyone could need. The decorations are very well thought out and laid out. Both rooms and both bathrooms were incredibly comfortable. We had several issues when we first got to the apartment (not anyone's fault) and Cristy was on to fixing them and had it all sorted within a few hours. Her response time to any of my messages was fast, and she was able to accommodate all my needs.