The worst part of our stay was the communication with the host. In my opinion the approach was rude from the very beginning and rules were presented as if we were going to prison or as if they were letting us stay for free, rather than us paying the listed price for a place to have a nice stay. But this is my perception, and it might be different to others so I will just state the facts about the listing. Extremely disappointed with basic hospitality rules:
1. they do not provide access to the gym and swimming pool advertised in the photos, must read the small print. This is not a walkable neighborhood, it’s meant for cars and there are no nearby parks, so we could not exercise or go for a run in one full month
2. we reserved the apartment for two adults, so the host left one of the mattresses without bed sheets, even after I asked to at least cover the mattresses.
3. No extra towels allowed, even if I asked for them, does not matter that it’s cold, you just can’t shower twice a day.
4. One toilet paper per bathroom, for one entire month. Unbelievable.
5. Host had said they would change bedsheets and towels every week, they only came once, in one full month.
6. There was a cleaning fee in our reservation. Yet, they wanted to charge us extra for cleaning services. I was able to negotiate ONE time cleaning during the entire month within the price paid.
7. our privacy was not respected. The host and husband visited a few days after arrival, we agreed to try to start in good terms. But then they pushed to visit again a day before leaving, to calmly do the check out. We pushed back but still they kept insisting to come earlier than the listed the check out time until airbnb helped.
8. Make sure you list the amount of guests you think you could have. Even if the apartment has three bedrooms i had to pay extra for my aunt to stay two nights with us.
9. They mentioned we had to pay for the one plate we broke, I am waiting for the claim to come through airbnb.
Finishes are cheap throughout, but the truth is the apartment on its own is really nice and spacious, with nice views and natural lighting. The building is very quiet and neighbors are nice. Yet I would not come back, nor would I recommend it. Human interaction is more valuable to me, and I would not like to be exposed to this experience again.
Maybe it was all because as the host stated we got a very good deal, and their apartment is much more expensive on regular basis. Even for that “good price” I would not go back.