Norma is awesome and was very quick with all her responses from the time the reservation was made through the time during our stay. Her husband and daughter were also very welcoming in which they gave us many suggestions on places to go around Coyoacan. Coyoacan is an awesome part of the city with great food and coffee (from El Jarrocho). I would definitely stay at the "Lovely Room in Historic Coyoacan" again and recommend it to anyone visiting Mexico City.