Unfortunately for a place with great potencial, even though answers were quick problems just weren't properly solved. The place is just not well looked after, as if nobody really cared and it was left for the cleaning ladies to look after guests properly.
I really wished I had read the comments before committing to this rental; we were looking for something last minute, and this one presented some really good advantages:
-king bed
-open terrace
-looked really nice
-great location: walking distance to Bosque de Chapultepec and Condesa
And all those great perks were indeed true... Overall even though it presents as in the pictures (but for the poor plants and the furniture being worn out by the sun), I just wish this fabulous apartment had better management; it was just UNWELCOMING and MEDIOCRE.
Booked for four people and found just three plates in the kitchen (one of them broken). Ok for kitchen and bathrooms, overall the place was just not thoroughly cleaned. Bad smell in a few areas, the trash from previous guests was sitting in the laundry room, as well as the towels we were supposed to use and laundry in the dryer. Felt like the cleaning lady and left for a date and forgot to come back and finish.
Plenty of small details lined up... The glass water kettle was broken and was just sitting there, as cleaning ladies apparently didn't dare throw it out and issue was not fixed. This was the case with a few small details, including a broken door in the kitchen. A special bulb needed to be replaced in the kitchen; we stayed for ten days and nothing happened... If only on the first interaction we had been told that new bulbs were sitting in the far end of a drawer we would have had no problem replacing it. I saw it only when I was packing. Ridiculous.
I expect to find a welcoming place, with enough towels and plates for the number of guests indicated on the reservation. If issues arise they should just be solved. I am on vacation and don't care to have to follow up on basic stuff.