I arrived earlier than the check in time for my flight. Informed the host that I will be in earlier and asked was it possible to check in early and was notified that I could not. Totally understandable as the check in time was at 3 PM…I waste time and hung out on the rooftop terrace and sat in the business center while the security guard checked my luggage in until the apartment that I rented was available at 3 PM. At 3:15 I went to the floor and there were bags of trash and cleaning ladies just starting to clean. I was told in the hallway I could not come in yet as they had just begin cleaning up the condo. The level of inconvenience was unreal being that I had my son and my cat with me. So for five hours we waited for this unit just to be told that they had just started cleaning. I essentially lost time and the manager or host came to the unit and explained that someone was in it previously and did not check out on time. Check out time is 11am I am not sure why they would start cleaning at 3pm. At no point did he try to rectify or fix this by offering a discount or reducing my rate like any other Airbnb house would have. He told me to just sit in one room with my family and wait while they cleaned up. After five minutes I was beyond frustrated went to the lobby and spoke to him directly and said at a minimum he should be at least trying to find me another unit that is available already clean. He finds me another unit similar but we realized that it was dirty as well. At this point I am beyond annoyed my husband goes back to the lobby to ask why is the unit not clean he then the host says let me know if you want to go back to the other unit or would you like me to have them come and clean this one. He knew that this unit wasn’t up to par but still put my family and I in a unit that wasn’t clean. I am not in the habit of leaving bad reviews but the chaos and the unorganized way this was handled could’ve been avoided. He also did not offer a single discount upgrade or anything for the huge inconvenience. My booking is for 2 weeks in this dirty apartment. This so far is in the worst Airbnb experience I’ve ever had. At a minimum he could’ve offered to take that first day off of my reservation as a discount because the room was not ready in time so I essentially lost time and money. The price does not match the way the apartment looks. The towels in the bathroom had old brown makeup stains on them. We are not able to shower because we don’t have clean towels. Someone was here earlier and took the dirty towels and did not leave enough clean towels for us to shower with. Then the only towel left has dirt and feces on it. If I didn’t have the amount of luggage with me I would move and cancel this reservation today. I have no choice but to leave a review, about how terrible this experience has been and explain the dirt and nastiness of this towel left, the videos I made upon arrival of the dirt, and including the fact that I had to change condos after it not being ready, then the apartment was dirty and not ready for someone to stay in it. I see other people have had good experiences here, but for us they totally dropped the ball, bounced it and then let it roll away in dirty Airbnb oblivion.