Unfortunately, we had a terrible experience at this location due to bed bugs.
We booked the location as a highly rated, AirBNB Plus and were very excited. The surrounding area and apartment itself was beautiful. However after getting ready for bed our first night, we noticed small bugs crawling all over our belongings near the bed. Upon closer inspection the bed was infested with bed bugs. At this point they were all over our clothes and suitcases. The night played out as follows:
- we contacted the host, Patricio. He was very nice and remorseful however he had no immediate solutions as it was around 10 PM at night and an exterminator could not make it out to the place until tomorrow.
- we used the washer and dryer in the unit to clean and heat-treat all of our belongings to kill off any bed bugs. We had to throw away other items which could not fit in the machines, e.g. fabric lined suitcases that were too much of a risk to repack and carry home.
- unsatisfied with our host's response we contacted AirBNB who was very helpful. They instructed us to find a hotel for the night and informed us we would be reimbursed later for both the hotel and the original reservation in full. We spent the night in a hotel and the next morning found another last-minute AirBNB to complete the remainder of our trip in. Patricio, the host, later offered to pay for a stay in a nearby 3-star hotel until the apartment could be fumigated, however we felt more comfortable with AirBNB's solution.
It was unfortunate this happened however we believe this unit must have had significant cleanliness issues leading up to our stay. This was our first experience with an AirBNB Plus property and we were disappointed with how it turned out. Working with AirBNB however restored our faith with how they handled this issue and the remainder of the trip in the other AirBNB property was enjoyable.