2/10. Unfortunately, this was one of the WORST AirBnB experiences I’ve had in the 10+ years I’ve been on Airbnb.
The only reason I am giving it a 2/10 instead of a 0/10 is because the apartment is absolutely gorgeous (although we think it used to be an office space) and this is one of the nicer areas in CDMX.
LOCATION: The apartment is right off the highway. So if you are a light sleeper this will not be an ideal location as this Airbnb is right off a major highway. You can look out the main window in the living room and see a 4-way highway and tons of construction. You hear cars and commotion all day and all night.
CHECK-IN PROCESS: While it was a keyless entry, the first door is about 8 numbers. Standing off a major highway with all of your luggage trying to key in 8 digits was a bit stressful. To open the door of the apartment, the owner failed to share an important step to unlock the door. So I assumed they’d given the wrong code. Traveling as a solo woman, if this were at night - I’d be terrified (as the building is extremely dark too).
LINEN: The linens and blankets were soiled and smelly. One of the blankets clearly hadn’t been washed as it smelled of body odor. They had to deliver brand new fresh linens for me to sleep on. It’s wild considering there are laundry mats on every single corner across all of Mexico and it shouldn’t have costed more than 200MX ($10) to have linen launder.
NECESSITIES:
- Ironing board no iron (they also had to deliver one)
- No blow dryer.
- No extra trash bags ( We were there for a week).
- No cleaning supplies. We’re still in a pandemic! 😵‍💫
- No broom to even sweep up the straight, black hair that’s NOT mine; which tells me that they did not vacuum or sweep the apartment - at all.
BATHROOM: There is mold in the ceiling of the shower and in the grout of the shower, so the bathroom has a slight moldy smell. If you try to open the bathroom window, within minutes, you’ll be showering with a swarm of mosquitoes.
MOSQUITOES: There is a mosquito infestation. You can’t open the windows or the door without having a swarm of mosquitoes fly at you. The first night I killed about eight mosquitoes the second night about six. And the rest of the nights I sleep with one eye open because I heard buzzing all night. I would have to get up at about 3 AM every night to kill mosquitoes I could sleep in peace. They said it was “complicated” because the neighbor has a ton of plants that attract them.
TV: There is a security lock on the TV in the living room so you couldn’t even watch Netflix or Hulu, even using my own login information. I reached out and was told that it wasn’t an issue and that I should be able to login.
OTHER: There were crumbs inside of the couch when we pulled it out.
After the first two days, we stop messaging because it got too annoying with all the issues.
The only reason why we did not leave is because it was during a holiday weekend; hotels prices were 2-3x higher, no rooms available, and there were no more suitable Airbnb’s left at the last minute.
ALL OF THIS IS UNACCEPTABLE as they clearly didn’t even follow the general checklist provided by AirBnB. Even the cheapest hotels have general necessities and basic cleanliness.
Unsanitary. Lazy. Inconsiderate.
Do not recommend. 👎🏽