We loved our stay here (comfortable and cute studio). Penelope always responded very quickly to our questions and texts. Veronica who checked us in was also friendly. They also included purified water which was nice. The neighborhood has so much in walking distance and you are above an excellent coffee shop. The space is small but nice for two people. We liked our small balcony. It is a charming building. The only complaint is that it was hard to get a steady WiFi signal. There are WiFi points throughout the building, so I think this is not a problem for the other studios. Since we didn’t need it, we didn’t ask Penelope for help but she probably would have tried to fix it.