Matias was communicative from the beginning. Our flight was delayed and he had a back-up plan to allow us to check-in late into the evening. The unit is two flights upstairs after you get through the building entrance lock gate and then another lock gate in the hallway to the unit's entrance. Outlets and the lights in one of the bedrooms were not working - relied on hallway light and living room outlets. Could have benefited from a microwave. Note: take quick showers due to small water heater. Cover bands play music at the bar down stairs (enjoyed the rock n' roll!). Awesome location, cozy & clean unit, and you feel like another Condesa resident.