The apartment itself is very nice, however I gave my score for the following reasons:
-Communication: I requested an early check-in and the associate responding from Wynwood told me they would notify when the property was ready. I didn't hear back from them so I reached out at 5pm (2 hours after check-in) and they confirmed the property was ready.
-Cleanliness: there were visible hairs on the bathroom floor upon check-in.
-Check-out: I requested a late check-out of 12pm (1 hour after their standard 11am) and thought they might be accommodating given the issue with check-in. They denied this request and on my day of check-out one of their team members knocked on my door at 10:59am to make sure I was leaving on time.
Overall, nice place but the team running the hospitality operation seems to be missing some of the softer elements that make for a great experience.