Penelope was great! She was available when needed and responded to messages right away! The location is amazing!!! A couple blocks from Tamaulipas which is where all the cool restaurants and bars are. I love how trendy la Condesa is! The place itself is super cute and there is a cute courtyard outside. The only downfall is the stairs you have to climb to get up to the apartment. If you travel light that won't be a problem at all. Would recommend this place to anyone that wants to stay in prime location with a great price!