Héctor is an unbelievably kind and hospitable host. Book with him, and we promise you will never regret it. This rental is everything described, in a safe and beautiful part of town.
We came to Mexico City for our anniversary, and had booked a place from a different host in the heart of Chinatown in the middle of the Chinese New Year festival (we didn't know about it). Long story short, on night #3 we got robbed, losing my wallet and the phones of my wife and our friend.
We decided to leave the original rental and book another, and thankfully we ran across Héctor's listing.
Héctor's responses to our phone calls were immediate, and he was so kind. He even allowed us to leave our bags earlier than our check-in time, as we had somewhere we needed to go and nowhere to put our luggage.
That very evening, I lost my phone in an Uber, which left us with no phone at all with which to communicate. We were able to buy a little cheapie phone at the corner Oxxo , and immediately sent a text to Héctor to let him know the situation.
Just minutes later, we received a text message from Héctor, asking us if we needed assistance in locating our phone. We readily accepted, and he arranged to meet us the next morning. Héctor helped us for nearly 3 hours as we tried to get into contact with the Uber driver. Finally, we got into contact with the driver, but the phone was no longer in his car. Héctor continued to help us for the rest of our trip, answering our calls immediately whenever we needed assistance or advice. He even checked on us to make sure that we arrived safely to the airport.
We have met very few persons as kind and compassionate as Héctor, and even fewer who went above and beyond for someone they've never met before.
Héctor, you are an amazing person, and we will never forget the compassion and kindness you showed to us when we were in need. Thank you so much for everything you have done for us. We will always book with you when we visit Mexico City, and will tell all of our friends to do so as well. Please take care, and we hope to see you again soon.