I booked this apartment for my mother and aunts. The pictures on the listing for this apartment looked very promising and clean. The host was Even kind enough to allow my mom and my aunts to arrive at dawn even though the check in would be later on in the day. My mom and aunts did not sleep all night as they saw and heard mice running around the apartment . They had an early morning and took off because they could not stand to be in the apartment any longer. My mom called me and let me know the current situation and I immediately called Airbnb and ask them for their opinion. They told me that because I was not there because I booked the apartment it did not fall under their policy that they could actually do something about the situation. The apartment was dirty and smelly and there was dog hair on the beds. Not to mention the mice in the apartment but the fact that the host denied that the house was a mess. My mom asked the host if she could please come to the house so she could see her for herself and the host denied. My mom sent me pictures of the apartment and I sent them to the Airbnb and they could not help me. The host did not return the refund to my mom and my mom and aunts had to find and spend an extra 200 dollars for a place to stay. I believe that when one is far away from home they should feel safe and comfortable in the Airbnb that they are staying in. This is the first time that I’ve had a bad encounter with a host and a dirty apartment with Airbnb. I am not happy to be writing this post but it is the truth and I feel that when one chooses to be a host they need to be responsible and keeping up with the home and making sure the travelers feel safe and comfortable.