If I could give more stars I would! The communication from before my stay, during, and after was phenomenal. We stayed for a few days and utilized the tub and the massage therapist that comes in house. Amazing! There was also a young man who was there for all services and needs we requested at anytime. We felt so special staying here. Already trying to plan another stay for ourselves. If you're staying in Mexico City or live here, it's such a nice get away from the bustle of the city and gives back for relaxation. Feels like a new world when entering, that you won't want or need to leave! Thank you so much for the great stay, it was a pleasure meeting you as well!!