Eduardo communicated well with us from start to finish. This is a lovely, spacious 2 BR 2 bath unit located in a quiet southern area of the city close to one of the nicest parts of the city Coyoacan. It was clean and had everything we needed although there were a few minor maintenance issues easily fixed but not enough to ruin our otherwise good stay. The building has security guards 24/7 all very courteous and helpful, you get a card to access the elevators otherwise it is activated by finger sensor but the neighborhood itself is in a good, quiet yet busy area that has a gas station next door with a small 24 hr mini mart, pizza place and sushi place nearby. The building amenities were great and kids loved the rooftop heated pool and view of the city and mountains. They loved the arcade with free racing, motorbike rides and basketball and also loved the oingpong, billiards, air hockey lounge. There is a rooftop restaurant and an outdoor and indoor kiddie playground and well equipped gym along with a small but reasonable priced fairly stocked mini mart inside the building itself run by a very charming gracious lady. Everyone in the building was friendly and helpful and catching an Uber from here to anywhere in the city was quick and cheap. The wifi worked fast and the TV worked great with Netflix and YouTube since the local stations were all in Spanish. The beds were clean and comfy and they had lots of towels perhaps anticipating our frequent pool trips with kids. Overall loved our stay despite the distance from historic center and wouldn't hesitate staying here again. One minor thing beyond their control is across the street is the City towers 3 condo construction site that starts early and can wake you if a light sleeper staying in bed late but again did not bother us when tired from exploring this beautiful city. Kitchen well-stocked also with ref, washing machine and dryer. Good stay for families especially.