Ana Karen was extremely nice and willing to help and answer your questions. The other roommate was very nice and helpful too. The apartment has two door access with a key for both. Laundry's on the roof. The neighborhood is a family based neighborhood with a market a block down the road, a bank across the street, an oxxo and pharmacy are close by as well: all walking distance. The apartment is actually quite close to the centro. It's about 15-20 minute walk from either the metrobus or metropolitan. You can get a taxi any time of day or an uber. I stayed in the second bedroom which was a mattress on the floor, but I didn't mind and slept fine. I had a great experience and am extremely grateful to my host and roommates.