I don’t typically write reviews, but felt the need given this place has quickly become something I’ll never forget.
I am from the US and know absolutely nothing about Mexico City (like a typical American). I randomly found NIU and booked a room. Before I had even shown up I was welcomed by the hospitality Manager Andrés who spoke perfect English which seems to be rare here. I don’t speak even close to good Spanish so this was truly helpful.
I show up to NIU and felt as if I was greeted by an old friend with open arms, endless knowledge, recommendations and laughter. As I begin the tour I pass by the one of the security guards Natalia who seems to be one of the sweetest, most kind humans I’ve ever spoken to. I wouldn’t take that for granted as I saw her carrying two giant tanks of water that would probably take an Ford F-150 to carry without breaking a sweat. Not only did I then feel truly safe, I felt pure joy and comfort in a time of stress.
Andrés guided me through all the amazing accommodations NIU had to offer which felt to good to be true. Soccer field? Gym? Podcast room? Amazing Rooftop with barbecues, seating and lighting? Coworking space ?!
I was then brought to my room which was cleaner than any hotel room I’ve ever seen let alone slept in. I had a question about something regarding the room a day later and maybe 1 minute and 45 seconds after my text to the AirBNB app, Andres physically shows up, and with a team. It seemed as if they had been sitting outside my door waiting for me.
They additionally cleaned and stocked a large portion of my room or living area that I didn’t even notice or ask for in less than three minutes. It reminded me of watching a NASCAR pit crew with Andrés as the driver.
Speechless and matchless are two words that barely scratch the surface when trying to explain the caring Team they have here at NIU. Yes this place is a top notch hidden gem, but the employees which seem to be very driven (NASCAR) have quickly resembled that of a family to me especially being so far from home. I’m not sure how these people were found but couldn’t be more thankful.
All it takes is one walkthrough to quickly come to find this place and the people that run it everyday are like no other. I would make sure to book quick as it fills fast and after realizing that, I screwed up the reservation and wanted to stay longer but they somehow found a way to let me stay longer!