Santiago is one of the most accommodating and communicative hosts I've ever experienced! His guide was also super helpful in getting to know CDMX. He went above and beyond to ensure we had a comfortable stay, even dropping by himself to check on some plumbing issues that arose.
The townhouse was absolutely beautiful and private, it felt extremely safe with the 24-hour doorman. We felt right at home.
One thing to note if you are traveling as two couples, the pink bedroom is a loft that opens up onto the first floor so it is a bit less private than the green room. Not a huge deal, but mentioning it so you know. There are also 3 floors, with the primary bedroom and bathroom being at the very top. If you have trouble with stairs, this might not work for you.
The neighborhood is quiet, especially in the evenings. It was super easy to get around with the metro and ubers. Great place to relax after a busy day exploring the city.