Jimena's apartment is in a safe location with 24/7 door man to open the gate when you are ready to enter or leave. I'm not one to complain or like to leave a comment that is not positive but it's important for other people to know so they are prepared. Upon arrival Jimena was not ready for us, we did get out of the immigration process at the airport quicker than expected but it was well past the check in time. We did have several pieces of luggage which she and a friend helped us move into the apartment. We were very thankful for the help. It is not in the description, but there is a half of flight of stairs that you must climb up to enter the apartment or climb down when leaving. Our first night we had a slip and fall at the restaurant we went too. In which one of us had sprained our ankle. We used the hot tub that night and stayed in the second day and night to rest. In less than 24 hours we had no more toilet paper. The less then full roll was empty and when I contacted the host there was no effort made to provide us any or any follow up message requesting if we were able to get it ourselves. The second night we used the hot tub jacuzzi again and I was contacted by the host of a noise complaint from the neighbors below. The only noise being made was by the jacuzzi. So it's important to note in the listing the hot tub should not be used past 10pm. As she mentioned they complained about the night before as well. We also didn't have any body wash or conditioner to use although the listing said it was included. There was a small amount of shampoo available but we didn't use it. Our 4 night stay was not a great experience especially for the price. Jimena did offer for us to use any of her cooking supplies but we didn't. She also has a cute chili plant that she offered for us if wanted any to help ourselves. There is smoking on the balcony which was nice. Another thing to note is there is no air conditioner or fan during our stay it rained often and made it a little challenging to open the windows to circulate the air. Based on our experience we would not stay here again or recommend especially for the price.