My father unfortunately passed away 1 day before check in…I was hoping that under the circumstances Ivan would be understanding & provide a full refund due to my unforeseen tragedy. At my request Ivan quickly let me know that he would not be willing to give me a refund no matter the circumstance and it was clear to me that this host was uncaring and only cared about keeping my money and taking advantage of a guest at one of their worst moments. I asked the host to switch my dates so that I wouldn’t lose out on my money..but he refused. Airbnb even stepped in on my behalf and made the request for a refund but the host still refused. Needless to say I was very disappointed in the way the host handled this situation but I was also glad that I did not end up staying in his apartment because a host like this I would not want to support. I would also be leary about how any issues would be handled if something less serious were to arise during my stay. I see how horribly the host handled something life changing. I would also like to add that a few days before my intended trip I had inquired about amenities needed in the apartment and the host never did respond. So communication could be better for many different reasons.