OVERALL 2/5 - ⭐️⭐️ | GREAT BUT they'll try to charge you for all types of wacky things. 💸💸💸 | REFERENCE: For reference in case the host leaves a response: Our stay included a dispute regarding the cost of repair for a broken faucet & front door lock. Here, we are writing an objective, non-hyperbolic review. First off, we want to say that Sandra was a hospitable host & appreciate her willingness to communicate - we enjoyed our stay in general. (Thank you Sandra). At the same time, we were very unhappy with the host's overall communication cadence & questionable maintenance philosophy. Specifically, the host operates with the following maintenance philosophy: Many items in the apartment are defective, & they disingenuously charge you with the repair costs if you mention it to them. & They charge tenants for regular maintenance costs - in our case, a leaky faucet & an apparently poorly installed lock which we faced no issues with during our stay. | BREAKDOWN: CLEANLINESS - 3/5 - Clean, but a bit stinky. The place was tidy and well cleaned prior to us arriving, but portions of the upper floor would become bathed in a mild sewage smell whenever somebody flushed a toilet in the unit. | ACCURACY - 1/5 Great view, but broken details. The visual aspects of the apartment were on point & accurate including the absolutely fantastic view. We removed 4 stars due to the fact that a number of items that the hosts claimed would work, actually did not. (1) Kitchen faucet was leaking when we arrived; (2) Bluetooth speaker broken; (3) Nespresso broken; (4) The wifi was spotty & unreliable; (5) Broken cups / mugs; (6) Not enough towels for 6 people. | CHECK-IN: 5/5 Fantastic. The instructions were great & the doorman downstairs was great. | COMMUNICATION: 0/5 Awful. While the hosts were responsive to our requests (faucet issue, neighbor's aggressive dog loose in the hallway), they were hard to communicate with regarding disputes in a timely manner & they failed to finish discussions prior to charging us for things we didn't believe we needed to pay for. | LOCATION: 5/5 Fantastic - Roma Norte is great. Close to everything | VALUE: 4/5 Fantastic - we really enjoyed our time there & felt it was in a great location. The view was absolutely breathtaking - well worth it in that regard.