Both Juan and Sandra were very responsive to my questions. The apartment is bright and cozy, and is surrounded by trees througout. It was wonderful to wake up and watch the singing birds. The bed and pillows were super comfortable. The apartment has all of the needs for cooking and even doing laundry if you need to. We had reliable WIFI service and warm water when showering. The refrigerator is quite small for a family of three but we spent most of our time eating outside so it wasn't too bad. We really appreciated the water filtration system in the kitchen, especially when you want to reduce your plastic bottle consumption. The location is ideal if you are looking forward to spending time near Chapultepec forest. There's a wonderful cafe place on the corner called Xocolate serving amazing hot chocolate, a small convenience store where you can purchase milk and eggs, an amazing Vegan tamale place nearby called La Galeria, a great outdoor pizza place called Cancino, and Chorrito market which is ideal for buying your produce, as well as eating quesadillas or gorditas.