Luis was very communicative and quick to reach out. Check-in was a breeze. The apartment is located in a doorwoman/doorman building, and we were able to get in and out easily with their friendly support. The apartment itself is a nice size and very well-located for exploring Colonia Roma, Condesa, Centro Historico. It's also close to a Metro station and we walked most everywhere. Good restaurants and coffee shops very nearby. We were a little disappointed when we arrived with the cleanliness of the space- it looked like those cleaning had tidied and changed linens, but had not swept the floors or cleaned the counters . It was not a huge problem, as we went out and bought some cleaning supplies ourselves and cleaned up - plus we liked the apartment enough to stay. But we notified Luis about our concerns and he said he would look into it. One other thing to note: there's a fair amount of street noise which, on the weekend, went pretty late into the night. To be fair, the apartment is centrally located near bustling areas, but if you want a quieter, more residential experience, please note that this is on a main street. The apartment itself was nicely-decorated and comfortable for us. Luis was very responsive.