The loft is beautiful and it’s in a great location. The problem was poor communication. Meaning that if guests are going to be there, they should know that they have to make a reservation to use amenities. One staff named Maria was beyond disrespectful to us, constantly on us, making our stay awful. Mind you I don’t take people serious, I figured she’s having a moment like we all do, but that wasn’t the case. Every time she saw us gave us attitude, was disrespectful and had no manners. Mind you we followed the rules, we set up a reservation to use the pool and jacuzzi and she wasn’t there to open the door and would be rude to us. And would kick us out off the pool and jacuzzi early.
Personally I will never return nor recommend it to anyone. Which is a shame bc it’s a beautiful loft in a great location. Mind you I rarely complain nor write a review.