This place is uh-mazing!! The pictures don't do it justice, everything you see in pictures is just better in person. It's in a really great neighborhood and it's so safe. CDMX gets a bad rap but once you're here you forget about that. Ileana and Jose were very responsive and helpful to all of our questions. We arrived about an hour before check in and they were gracious enough to let us check in early. We wanted to squeeze as much out of our Mexico trip as possible, on our last day there, they allowed us to leave our luggage with them in another building they operate. Which btw is also a very nice building/area. Anyway, this place has 24/7 security and you have to get buzzed into the building. So rest assured not just anyone can go in and wander the building. It's also in a very central location, really close to the Castle and the Anthropology museum; walking distance from the castle for sure. I would definitely choose this place again on my next trip.