when I arrived staffs were helpful especially assisting me in contacting the host because we weren't provided the code to enter the room. it took almost an hour and several phone calls attempted before finally reaching back to us. There's also miscommunication when it comes to parking space. I rented a Suburban vehicle and two consecutive days in a row the staff would allow me to park the vehicle. I don't know exactly the reason behind and when I reached the host, the staff informed him why the reason he didn't let my vehicle and my driver park underneath was that we might steal some utensils in the building. I don't know what to say after accusing me. I will not recommend this place to anyone especially to my colleagues, friends, and family that they are about to visit the city. they can take their money elsewhere and not deal with the same suffering I have experienced with the staff.