Our stay was basically tainted by the fact the flat was really not clean when we arrived; is it the first time I ever write a negative review on Airbnb but this was basically unacceptable. Basically everything in the kitchen was dirty and greasy so we could not cook, there was plenty of dirt and dust everywhere; the coach and the TV area were full of crumbles, you could see that somebody clipped his nails right in front of the TV; dirty fridge; the washing machine was full of wet sheets that given the smell must have been there for some time etc. etc. Only positive point was that the sheets and the towels had been changed but nothing I believe. This was quite annoying in the context of Covid...
I guess that the flat suffered also a bit with the passage of time, marks on walls, the remote was basically half eaten by a dog etc. etc. I don't even want to enumerate all of that..
It is a shame because the flat has a lot of potential and could make for a great stay but it would definitely need a bit more care.
In terms of dialogue with the host, it is true that I was bombarded with messages to know how we were doing but when I needed the flat to be cleaned, the dialogue was very complicated and they ended up giving us back ~15-20 euros for the cleaning but this doesn't really make up for the time spent cleaning or everything we needed to bring or buy to do so...