Pili is super communicative and absolutely lovely. This was the perfect home base for a lot of running back and forth around Condesa, Roma, Centro, Polanco, etc. We hit up Lardo and the neighborhood tamale stands most mornings and picked up water and other supplies at the Oxxo down the block. Some reviews mentioned that the bed is too firm and while I prefer a firmer mattress, I would caution folks that it might be too firm for you if you prefer medium/soft and featherbeds.