Casai is highly organized and efficient at managing rental properties. Their communication is clear, so check in and out is seamless. They arranged a covid test for us before we returned to the USA and they allowed us to use their lounge in Roma Norte. I highly recommend staying at one of their apartments. This particular unit is clean, comfortable and a good value. The location is wonderful. The only constructive criticism that I can offer is that the mattress was not the most comfortable - not bad, just not necessarily reflective of the rest of the experience (though I recognize that mattress comfort is a subjective issue...).