Half the bathroom ceiling paint was peeled off and discolored- disgusting. The floor was not mopped and was dirty. The pillows did not have removable cases so they could not have been washed. We used towels to cover them. The curtain over the bathroom window had fallen and was hanging over the toilet. There was no hand towel in the bathroom. No shelves in the bathroom to put anything, no cup for your toothbrush, no hooks to hang the shower towels, nothing. The bed did not have enough blankets and we spent the first night cold. The next day when I asked for more blankets and towels and told the host the problems with the floor and bathroom she responded rudely saying she was sorry she didn’t have 24 hour service and then told me I was basically wrong about the pillows and the floor.
This place is being run as a hostel. I never saw the host, only her “service” team. There are *many* other guests and the wifi is shared by everyone.
I am used to CDMX and the noise, but in this place the walls are so thin that whenever anyone else comes into the common area, it sounds like they are entering your room. And that is often, and all throughout the night.
If the host fixed her bathroom and made sure the place was actually clean when guests arrive, it would be fine. Personally for the amount she’s charging I would just go to an actual hostel which is cheaper.
The worst part is that when I tried to communicate with the host, and sent her many pictures, she was rude and dismissive. At the end I asked for a partial refund to be fair due to the terrible condition and she said “let me ask the owners!” And then after a couple days sent me a long reply telling me that basically nothing was wrong, too bad.
Ridiculous.