We were a group of 3 travelers from the States visiting Mexico City for the first time. Gilberto was incredibly welcoming and very responsive whenever we had a question about the Airbnb or the city. He had a prepped list of places to see and knew all the interesting places to check out.
I think the moment that most stood out to me was Gilberto texting us minutes after an earthquake shook up the city while we were in the Airbnb to make sure we were ok. That extra step made me feel much more welcome :D