Frankly, I've avoided writing this review; I knew it would feel like work. Sadly, this Airbnb was a big disappointment. I'm all about value that is commensurate to the cost. If I fly coach on a budget airline, I'm not expecting a fancy meal. However, if they advertise peanuts and a Coke, I'm disappointed when they don't come through. This property loosely falls in this category, maybe a bit worse. Let me say that when my best friend and I booked it months ago, there were lots of rave reviews. We suspect the property may have changed hands or has new managers, as our experience fell far short and there were review since our booking that better matched what we were enduring. Perhaps the best way to start is to say that everything is tired. The linens are old and ratty. The living room/dining area furniture is cheap, soiled and uncomfortable. The kitchen is understocked with usable utensils, dishes, and cookware. (Cleaning up is crazy, as there's nowhere to put the dish rack.) And this is something that completely baffled us: there is no central ventilation. While the climate is generally temperate in CDMX, we arrived on a cool night. There were no extra blankets in the property, and there is no heat. (I did ask for some extra blankets from the host, and they were available the next day, but still, that's just weird.) Then, in the afternoons when the sun beats on the large windows, there's no AC. You CAN open windows, but the condo is in a very urban setting, so unless you come from NYC, good luck coping with the noise. Speaking of noise, there's some large motor that runs 24/7. It's noticeable, and my friend always sleeps with earplugs. I don't, and I could tolerate it, but I was always aware of it. Something else that we had to ask for was bathmats. At home, I have a simple cotton bathmat so I don't slip on the tile floor. Seems basic, right? No such thing here. We asked, and two were delivered, but one was more like a front door mat. (For the record, I've stayed in many places in Mexico and bathmats, or at lest an extra towel, are a thing.) It was as if the hosts had never stayed in a hotel. Or, at a minimum, stayed in their own property to understand the simplest amenities someone staying in an Airbnb might want, like a face washcloth. (They provided a small bottle of gel soap, but no wash cloth. Who does that?) Or in the kitchen, there was one dishtowel. When I spilled a beverage on the tile floor, I reached for this one dishtowel and then was astonished to discover there was no second towel anywhere. Yes, there is a washer/dryer combo, but know that the instructions are only in Spanish and this machine takes HOURS (and HOURS) to do a load. So while we did laundry as a solution, it was no simple affair. In the end, we made our stay work. However, I would not go back to this unit on a return trip. It was frustrating and, generally, unpleasant. Let me just add that if you've read this far, you're probably not going to rent it. I understand that. My goal isn't to trash talk this host; I actually WANT them to succeed. For the amount of money we spent on our stay, this host could dramatically up their game. It wouldn't take much for this to feel like a value proposition, much like that budget airline where you get peanuts and the Coke. It really seems like they've either given up or simply don't know what they're doing. I truly hope they get the message, address these issues, and get some new reviews that reflect improvement. It could be great. (PS: we used Uber exclusively, as the metro isn't close despite what Google Maps says. Uber was relatively inexpensive, but we'd hoped to utilize mass transit and really could not.)
You might consider staying in the property yourself; a few nights there and you'll come to understand our dissatisfaction.