My husband and I gave our stay only two stars for four main reasons:

1) No water. The first day we did not have hot water. Morgana sent a plumber immediately to fix the situation and then it worked very well. However, it seemed like something that should have been checked prior to our arrival. The third day of our stay, water was shut off in the neighborhood for 2 days and we did not have water to shower, flush the toilet, wash dishes or our hands for TWO WHOLE DAYS. Although this could not have been avoided or resolved because it was a planned shut off, we were disappointed that our neighbors seemed to know about it in advance and Morgana did not. If we had been advised of this we would never have gone to the apartment and would have asked for an immediate refund. Although she offered to let us come shower at her house, that was not really a possibility with our 2 year old daughter. We were also not offered any extra water or partial refund and had to purchase 5 jugs of water just to flush the toilet periodically. It was truly a nightmare with a 2 year old and myself being pregnant. This also seems to be a common problem in the neighborhood because when we went to pick up our laundry a few days later the person said they didn't have water and our laundry didn't get done for 5 days. Then a few days after that the store across the street was receiving extra water because they had apparently lost water as well. It is possible that this was just bad timing since no other guests mentioned any problems with losing water, but I wouldn't take the risk.

As another guest mentioned, water in the bathroom spilled onto the floor after every shower which was gross because the floor was covered in water. This is obviously a continuous problem that still needs to be fixed. The squeegee and drain did not get the job done. My husband actually fixed the shower head that was squirting high pressure water out of about 5 openings. He cleaned it and afterward the water came out of the 50 or some odd tiny holes and was much nicer.

2) Smell in the bathroom. There was a sewage smell that got worse as we stayed longer. I had to hold my breath every time I went in the bathroom.

3) Noise inside/outside the apartment. Two large dogs lived in the apartment below and barked every time someone came or left. There was construction behind the apartment everyday from 8 am to 5 pm- a loud hammering sound that was constant. People also coming and going and playing loud music at night, causing the dogs to bark as well!

4) Beds were SO hard and pillows were SO flat. My husband and I would wake up every morning with a sore back/neck/shoulders.

As others stated, Morgana was very willing to help, along with her husband. This is why I gave the place 2 stars because of her willingness to help. However, these were problems that she could not resolve and, for those reasons, I would stay in a hotel next time. At least in a hotel if there is a problem with the room you can change rooms or get a refund.

If you are just looking for a good location and are young and probably will be out all night anyway, then this will probably be good for you. The location is excellent and we loved being so close to the supermarket/cafe/torta stand etc. I also appreciated how her husband came in 20 minutes when we locked our keys in the apartment! However, in this way we found out that they would be on vacation for the next week and I was stressed all week that there would be another problem and we would not be able to do anything about it since they were far away.

One last issue, a cleaning lady showed up randomly in the middle of the day one day which we were unaware of. Was a nice surprise, but bad timing since we were exhausted and just wanted a quiet nap.