There's some interesting ascetic choices that made things semi complicated not easier. I had to use an app to lock and unlock my door and turn off and on lights and it often malfunctioned or was delayed. The wifi is slow. I commented on it. The staff is fine. Security is kind and professional and the Kinjo staff is great!! I did have some difficult encounters asking for extra towels or toilet paper or when I was sick getting packages delivered. Overall, its new construction in a neighborhood that is not typical to gentrification. That is tricky. Finally, they do take pictures when they come clean your apartment to make sure there's no damage or theft (likely). I value privacy so I still felt semi uncomfortable to find this out (by chance).