The owners were very accommodating and quick to respond. They left food in the fridge and pastries from their favorite place, which was really very kind. We went over Christmas break and the city was quite empty. It felt like a safe, quiet neighborhood with many tourists staying in similar short term rentals. (Could be because of the holiday.) It was cold during our visit, but once we got into the bed, we were warm throughout the night. All in all, a great value and a comfy bed!