Pros: Location, nicely decorated apartment
Cons: no WiFi, badgering host, very cold apartment with no heating
We were very excited for this apartment because the location is amazing and it looks beautiful, unfortunately the host lied about the internet availability which was the most important thing for us while working remotely. When we told the host about our internet issues (sending her a screenshot with the download speed of 0.55 mbps) she claimed to be helping but the only thing she ever asked us to do was unplug and restart the modem. She told us at one point that we can jump on the call with her and the internet company while we had work calls - sorry, lady, I am not about to do your job for you! She then said we can call the internet company on our own. We let her know we found this lack of effort completely unacceptable and the host followed by insulting us, informing us this happened before and guests had to deal with it and never resolved the internet issue. She stated that we are “pretentious” and when we said that her insults are unacceptable, she told us to “look up in the dictionary” what it means. This is very insulting since we both lived in Mexico City and know how things work here. In addition, we stayed in a separate airbnb that had internet issues in a different city in Mexico, and the issues were resolved SAME day. We ended up working at cafes (during covid) or using our mobile internet (roaming). The first day the internet wasn’t working, the host offered that we can try to work from another apartment and said she’d block it for the night - of course, she only said that at 6pm, after we were already done for the day and when she realized she won’t have anyone staying there for the night. When I asked if we can block it for the following day and mentioned I’d go confirm the internet works better, she said it’s booked for the following day and it’s not a possibility. Basically, she was not helpful at all and only made the situation much more stressful.
Additionally the apartment was extremely cold (it’s 8C at night and maybe 10C during the day since it’s colder than outside) and host claimed to have a heater but never brought it. At one point strangers opened the door to our apartment which made us feel very unsafe knowing that people had keys to the apartment and were just coming in without prior notice. After we went to grab food for a couple of hours on our last night, we noticed certain cabinets were opened in a room we didn’t stay at. There was mold in the bathrooms. The bathrooms alternated between having hot water and no hot water for showering. I saw the doorman once and he wasn’t wearing a mask during Mexico City’s lockdown. Yes, the host has put a lot of effort into decorating and the apartment is spacious but I would not recommend a stay here with such an unpleasant host.
Estabamos muy emocionadas de quedarnos en este depa por la ubicación y porque se ve hermoso. Desafortunadamente la dueña del airbnb mintió sobre el internet, lo mas importante para nosotras ya que estabamos trabajando remotamente. Cuando nos quejamos de la conexion de internet, la dueña dijo que nos estaba intentando ayudar pero lo único que pidió que hicieramos fue reiniciar y desconectar el modem. Al reclamar que eso no era suficiente nos insultó diciendo que eramos prepotentes y que usaramos un diccionario e informo que esto ha sucedido antes y los huéspedes deben simplemente aceptar la situación sin resolvernos el problema. Terminamos trabajando en cafes (durante covid) o usando el internet de nuestros celulares (con cargos adicionales). Aparte de eso, el apartamento es muy frío (diciembre) y la dueña quedo en llevarnos un calenton pero nunca lo hizo. En otro momento alguien abrió la puerta para entrar al depa y nos hizo sentir muy inseguras porque cualquier persona podría tener la lleva y entrar sin previo aviso. Había mojo en los baños. Los baños de repente tenían agua caleinte y de repente no. La dueña puso bastante esfuerzo en decorar el depa y hay mucho espacio dentro pero no recomendaria quedarse aqui con una dueña poco atenta y grosera.