This room doesn't look like the pictures, and was incredibly noisy but that's my smallest issue with Sonder CDMX. The real problem is the lack of attention to the property. Imagine taking a shower one night and then the whole door shatters into 1 million little pieces onto your naked body, cutting up your hands and feet – sending you to urgent care. That's what happened to me at this AirBnB.
One of the managers, Jose, fed me a crock of lies that I would be compensated for my injuries and time while lauding me for being calm. I was shocked and not calm. Instead of fully refunding me (they only offered to refund me the night of the incident), the other cast of managers tried to cover up their poor operations by blaming it on their vendors and made me feel like I should be grateful that they covered my medical expenses, even though it was their shower that injured me. What if I slipped and fell on the carpet of glass? Or worse, cut an artery? Take some damn responsibility.
After the incident I was moved to a smaller room with no windows that sat under a staircase that was lit up all night, with 'special treats' (a few water bottles) LOL. I spent the rest of the trip having to tend my wounds while I should have been enjoying myself. In a nutshell, I don't recommend staying here.