Flavia & Mauricio were very quick to respond to issues, however my overall stay was not great. The first day I was there the water/light went out while I was showering for a short amount of time. They let me know there was an issue happening in the area. The next day the toilet wouldn’t flush and the power/wifi went out again. I work remotely and needed a place with a stable connection. They were able to accommodate me at another of their properties that was still close to Bellas Artes but it was inconvenient to have to pack and move again. Location and terrace area is great though.