It was a little confusing at first how to get into the building since there is a separate keypad and an intercom doorbell button. The security guard ended up seeing us and letting us in. Also, you dont get a key to the front door so the security guard has to let you in to the building everytime. When checking-in you have to fill out a sign-in sheet and if you have some issues with speaking Spanish this can be a little difficult but the security guards are patient and nice.
Upon arriving the kitchen counter and dining table had some residue that had not been properly cleaned and the sponge smelled mildewy. I reached out to our host and they offered to have someone come over and clean but we didn't think it was that big of a deal so we bought cleaning supplies and cleaned it ourselves. The bed was comfortable and the apartment was nicely decorated. In the morning there is a fair amount of outside noise from vendors and random yelling around 7am every day for the week we were there.
One reoccurring issue we had was getting hot water.It worked about 10% of the time. We communicated our water heating problem multiple times and received a response promtply, but the issue was never fixed for us. Our host even sent someone over to fix it which only lasted a shower and even then we had to turn the shower on and off about 3 times to finally get hot water. On our final morning of our stay we tried to take a shower and again cold water! We explained how much of an inconvenience this was and asked if it was possible to get discounted one of the days of our stay. We got a dismissive response that pretty much said it was a non-issue because they tried it when they were there and it worked. After staying there for 7 days and dealing with this water heating issue that response felt very invalidating. I definitely think this place has great kitchen amenities, decent WiFi, beautiful terrace, and communicative hosts. Also, we werenr able to figure out how to turn on the oven even after asking the host.