When I was in my suite, which was only to sleep and bathe, I was comfortable.
The staff were able to assist me with everything I needed: recommendations, directions, taxis.
They were helpful and communicative, though I have no ability to speak Spanish other than basic hellos and thank yous.
My 6th floor suite was smallish, but not misrepresented by the photographs. Located on the 'back' side of the building, away from the busy street front, it was fairly quiet.
I was able to hear the upstair neighbors as I attempted to sleep in one weekday morning. It was the only time I wore earplugs.