ANGELA: There was no hot water our ENTIRE stay--when the outdoor temp was in the 40s. The drain in the main shower was also clogged. We complained daily to the landlord but he didn't send anyone. He himself only came the night before we left. Landlord agreed to refund us 50% of our stay to compensate us for the hot water and drain issues. However, he reneged on his word and only gave us a 25% refund.
He indicated to us there were some issues with the shower knob. If so he should definitely have it fixed or post a sign with clear instructions how to rotate it so hot water can come out.
I hope the landlord fixes the hot shower issue and gives us the remaining balance of the 50% refund he promised us.
CRISTINA: absolutely no solution to the discomfort and inconvenience that badly impacted our holiday. We shooks hands on a refund amount, but that was reneged on--very disappointing. The flat is ok, but many other Condesa airbnbs offer much better value and comfort