BUGS in the BED!!!!!!
We booked three nights here. We left after the first night for a hotel because we found it unclean and very uncomfortable. There was dust all over some of the tables, stains on the furniture. It was very cold (the amazing views means the place is mostly windows, which was a problem in the winter as there is no heating used in Mexico city.)I barely slept the first night on the hard bed. They only provided bath towels. No hand towels for the bathrooms. The owners refused to reimburse the two nights we didn’t stay. They said I didn’t communicate even though I called him, he just didn’t answer. There may have been an issue with communication in the app the first day because I never received his message about how to check in and he never replied to my messages. I ended up getting two hotel rooms and paying over a grand for those. I have never had a problem with an Airbnb previously. He refused to reimburse me for the nights I didn’t stay either and told Airbnb I lied