My stay with Casai started off pretty rocky at no fault to them. There was a big earthquake and the building I was staying in had issues with their water. Water did not turn on for almost a full day. I reached out to them and their support team was extremely attentive and understanding. The next morning they moved me to one of their other apartments in the same neighborhood that had water. The apartment was great and I really appreciated Casai putting the customer first to make sure that I had the best experience possible even under such crazy circumstances. I would highly recommend staying with them as they are true professionals and strive to make sure you enjoy your time with them.