At first the host provided detailed instructions on how to checkin to apartment and how to enter using key pad. On day of checkin I arrived early evening where the first thing was that the security office wasn’t aware I was coming, where they informed me the host would all ways let them know. Once I showed them she had contacted me I proceeded to attempt to enter the apartment I had reserved. I used the code the host had provided and followed her instructions to the letter, but the code was not correct. I attempted to call the host numerous times and it would go straight to voicemail. I sent messages and waiting outside for over 30 minutes with no other forms of communication and no other plans to stay somewhere else. Due to the attentions of the host and unresponsiveness I no longer felt comfortable staying there and cancelled my stay. Hours later the host contacted me saying she had issues with her phone and accused me of typing the code incorrectly, she then said the code was corrected and that she could provide a new code. In all honesty it sounded like she had changed the code and not given me the right information and was trying to mask the fact. Which made me feel more at unease staying there and going back. It was not a very pleasant course of events.