We checked in on a Friday and that day we did not have hot water. My fiancé tried reaching out to the numbers provided on the print out inside the apartment. The numbers were wrong which upset my fiancé. I reached out to Sarali through airbnb app when I was done getting ready and she was quick to respond. She asked the building about the hot water issue and the building said no other issues had been reported. Luckily by the next day we only had trouble with getting hot water in the middle of the day. We had no hot water issues the rest of our time there. The bed was not very comfortable and cramped for two people. Other than that the location and security of the building were great.