Carlos was an attentive host. He kindly let me check-in early and was very communicative. The apartment is as described - though you should note that due to Covid-19 the pool and gym are closed; the listing should have been amended to reflect this and these facilities temporarily removed from the listing. I am sure that if there were any problems, Carlos would solve them for you. He is always reachable. The apartment is in a great location, right in the centre of New Polanco. The security staff - some of them - are not polite, but you can ignore this and focus on enjoying the area, which is within walking distance to great supermarkets, including City Market, and two great museums. The apartment itself is as described and the neighbours were quiet. Dishes and pots and pans have been provided, and the apartment just the right temperature. Check-in is easy and quick.