Martha was very nice and easy to communicate with. She was available to help us if we had any problems. The neighborhood was amazing. Very close to everything, including several museums, restaurants and shopping areas. The apartment itself was simple and perfect for a short stay. The only issues I had was that there was no heat or air conditioning. The apartment was sometimes cold at night but Martha provided enough blankets to stay comfortable. There were no extra supplies such as toilet paper, so we had to go out and buy our own. Also, the divider between the bedroom area and hallway was very sensitive to touch and made a lot of noise. Overall this was a great experience.