Carmen is very sweet and will do anything to help. Communication is a bit tricky.
Pro:
Very inexpensive
Very clean
Comfortable bed
Great for super budget travelers
Con:
If you are a tall or heavy person, you will not be comfortable
Very loud. People go up stairs right outside door and they are not mindful of the very thin walls.
Traffic is loud until 3 am. Start again by 5am.
Hot water kept running out although we take short showers
Very loud machine ( water heater/pump?) right outside window.
The metro is a solid 15 min walk. We suggest Insurgentes over Normal because easier to deal with road crossings and nicer area to explore.