Place is EXACTLY what the pictures look like. Decor is beautiful. The gate at the front is reassuring as far as safety goes. You recieve a blank white card for the gate entrance and a key for the lock on the loft door. Location is perfect; downtown Mexico near shopping center. Oxxo at the corner with restaurants and bars located below the loft. Can walk to Zara/shopping center in 10 mins. Wi-Fi isn't too strong but well enough to get by. Cristian was so patient in waiting for us as we ran late due to traffic and getting lost thanks to the no good taxi driver. Cristian was also great as far as getting back to me promptly when I messaged him. I will definitely be using him again for further Mexico trips!