I left two stars because we had to leave the first night at 2:30am, for two reasons. The room is too warm and they ran out of portable fans to give out, whereas the listing says it comes with a portable fan. Opening the sliding door helped but there’s no other window to create a draft. In addition, it invited many mosquitoes because the door does not have a screen. Secondly, past 11pm is quiet time but the neighbor was incredibly loud, even with the sliding door closed. Note we didn’t contact the front desk regarding the noise at the time but did provide them with video recordings afterwards. I’m sure they would take care of it, had we reached out at the time. But we had already decided to leave given how uncomfortably warm it was. We were really hoping for a restful night after flying red eye the prior night. The listing has many pros but I cannot give a higher rating if we cannot get a restful night. To us, that’s the bare minimum.
The staff were friendly and even when resolving the issue after we left for another hotel, Ivan has been fairly proactive.
The room is clean and compact. The listing photos are pretty accurate depiction of the space. Rooftop patio is very nice but we never got a chance to enjoy it.
If you are not too sensitive to temperature during sleep, this might be the right listing for you. As cool as Mexico City is in the evening, it does not necessarily translate into coolness in the listing.