Professional team which knows how to handle specific situations.
The listing is very well planned, was quite and included almost everything that I needed.
It is 4/5 stars for me, there are some exceptions which I didn't like:
First, keep in mind, all of the apartment in the building are hosted by the same owner.
You can get visitors at any time but after the visitor provide their ID to the doorman.
Fine.
However, you can't get groceries or any sort of delivery to the door, regardless of the will to provide ID by the delivery guy.
I don't see any justification of treating delivery as a different type of visits.
I paid for my 2 weeks stay 1150x worth of box of Tide pods, however, despite the washer/dryer located outside of each floor rather than inside of every apartment, the host does not provide a laundry detergent - funny, right? You can risk with your Sandro hoodie but the host will treat guests as thieves.
When I asked to make an exception for me, I got refused.
The listing does include Nespresso machine with 0 capsules - but hey, you'll get 100 grams of sugar at least.
Cmon, Casai, spend 1 more dollar on each stay from your side, and it will be 5 stars.