I was overall pretty disappointed with this apartment. I booked for the entire month of March but stayed for about 2 and a half weeks. (I cancelled a part of my reservation due to COVID19.) As with everything, there are always pros and cons. So I will start with the pros first.
Pros: The room is decent sized, has good lighting, and a large and comfortable bed. The kitchen has a big fridge and dry storage. The location was decent, about a 10 minute walk from the Juanacatlan metro stop on the pink line.
Cons:
On my first day, I noticed that the room wasn't fully cleaned before my arrival. The floor was extremely dirty and had little bits of trash around. I literally could not walk around barefoot or with socks because of the thick layer of dust that collected on my feet. The desk, shelves and chair were pretty dusty. I was provided with one set of dishes (one plate, bowl, cup, mug, a spoon and knife, all of which were dusty) for the duration of my stay, which reminded me immediately of a prison... Not a nice feeling. Notice also that I did not receive a fork. (I requested one from Victor who told me he would bring me one, but he never did.) Later, when I went to sleep that night, I realized that all of my sheets smelled like plastic and they still had the folds in them from the packaging. So clearly, my sheets weren't even washed before they made the bed.
I messaged Victor the next day asking if he could wash my sheets for me. He said it would take at least a day, so I asked if he could give me different sheets for that night. He agreed to wash my sheets, but when I came home that night, I had no new sheets to sleep on...So I slept on the bed that night with nothing except the only warm clothes I had with me and a shall draped over me.
In the rest of the apartment, it seemed like the floors had literally never been swept or mopped! The bathrooms were always dirty and smelled pretty bad. Oh, and there was no toilet paper!!! When I asked Victor about this, he told me that they "don't provide any personal products" for the guests. Even though in his listing, it says that they provide toilet paper, soap, and towels (none of this is true). I never once saw another person cleaning in the apartment. I asked Victor if they have someone who cleans, and he told me that someone comes once a week, but the only signs of cleaning that I noticed were the trash taken out and dishes put away. There also weren't really enough cleaning products in the kitchen (towels, disinfectant spray) to clean up the counters and tables after cooking either, so there were often ants crawling on the table because of the food people left behind.
Overall: I feel that this apartment is overpriced given the lack of basic amenities and poor hospitality. I have never once stayed in an AirBnB that didn't provide toilet paper, clean sheets, or do regular, thorough cleaning of the place. I think that this apartment has potential to be really nice, but given the lack of thought put into it, I would not recommend and I would definitely not stay here again.