The whole building is managed by Casai and the location is unbeatable--great bars, restaurants, coffee shops around. The communication was super easy and they respond pretty quickly to any messages. The apartment was exactly as described and was delivered in a pristine condition with a lot of amenities and welcome gifts (a couple of beers, sparkling water, popcorn, coffee, tea, toiletries, etc.) Check-in was super easy and straightforward. There's private security in the building and all the guests have to register (which can be bothersome if you have people staying over). I had two issues: one is that the building is located in a pretty busy street, so you will get a lot of noise early in the morning, also, one night the building across the street had a party and there was a lot of noise. You're provided with ear plugs for this, but the noise still bothers. The second thing is that I found the bed to be very uncomfortable. They use a waterproof mattress cover that is quite uncomfortable and the mattress felt very rigid. Other than that, the experience was good and worth the price.