I understand the great reviews for Alfredo are due to the quick responses and his willingness to try to resolve certain issues. Sure, he leaves some wine and fruits when we arrived so that's not the problem. The problem we have is with the honesty of the listing of the place. We stayed here in April and it was during a warm season, and this advertises as place with Air Conditioning, but there is a caveat: NOT all rooms have an A/C! All the rooms face the sunny side of the day so it can get really hot. The big room and the community room have A/C, BUT the other two bedrooms have "Swamp Coolers" which is no match for the heat. The 2 rooms with the "swamp coolers" were so hot, even with the door open the A/C in the community area would not cool the rooms. Second, issue is that it definitely does not describe the details here, but because we are still in the midst of the pandemic, the pool and jacuzzi as advertised are by reservation only. Also, you are required to have the appropriate gear for the pool including shower caps and goggles. We had 6 guests in the room, but only 2 shower caps and goggles were provided. It was also hard to book a good time that fits with our schedule. Don't think this is an easy, just go to the room and jump in the pool when you want. You have to plan. Now this wasn't Alfredo's fault per se, but at least it could have been explained in the listing. The last annoyance is not for Alfredo, but for the condo/hotel in general. What's not explained is the the arduous check-in process of needing to register the fingerprints of each guest. Now this condo has good intentions to make sure the place is secure by letting only registered guests into the building, but all their scanning machines are horrible. They only work 50% of the time. Not only do you scan coming in, you need to scan coming out. So we would waste a good 5-6 minutes redo-ing our thumbs into the scanner until each of us can leave or come in. For me this was a horrible experience. Good intentions. Horrible execution. I would not ever book this again.