Alejandro was very responsive during the booking process, but for reasons unknown to me, he was unreachable the night we arrived at the property. We were stranded close to midnight on a quiet residential street and had to reach out to Airbnb for help. The support team also failed to get a response from him, and helped us book a hotel for the night. Alejandro did call back the next day, but very early in the morning and we missed his call because we were so tired from the previous night. Perhaps he had very legitimate reasons for not showing up the first night, but we were too scarred by our experience to continue with the reservation, so with Airbnb’s help, we stayed in a hotel for the remainder of our vacation. To be fair, the Airbnb support team emphasized that our experience was very unusual given Alejandro’s stellar record as a super host, so this was likely a special circumstance. Nevertheless, I felt I should be honest about our experience.