BED BUGS. When we woke up the next morning after we arrived, we were all covered in bug bites on our faces, legs, arms, and we initially believed it was mosquitoes. We could not figure out the cause of all of the bites, and each day the number and severity of our bites increased. On the third night of our stay, we decided to check the mattresses of the bedrooms and discovered that there were no mattress pads on any bed, and we found at least 3 bed bugs. Finding 3 bed bugs automatically lets us know that there could be more and there could be a possible infestation.
Once we arrived to the airbnb, we had difficulty unlocking the lock box for the key, and there was no response when we called the call number on the call box. The host did not answer the phone when we were having trouble, so if we had not figured out how to open the box, then me and my friends would have been stranded on the streets late at night.
From the get-go, every single time we had tried to reach out to the airbnb hosts through call or messages, we would never receive a call back and only receive a reply message almost a full day later when the issue isn't even relevant anymore. Once we brought attention to the bed bug issue, the hosts decided to finally start responding and started harassing us through our messages. There was no apology whatsoever about the bed bug issue and the host immediately accused us of being liars and that we only wanted to get money from this issue. She also kept mentioning that karma and the "gods" were going to punish us for our terrible "lie". We have absolutely no reason to lie about this situation, and we feel severely disrespected that they would claim we are liars and that we would bring any "diseases" or bugs from going out in a bar or a club. The airbnb home is nice, but for the first 2 days of our stay, we did not know how to turn on the hot water and the hosts could have written a note or notify us how to turn it on. Also, there is no air conditioning and this home is located on the very top floor of the building with no elevator, so future travelers should keep this in mind, especially when visiting during the hot summer months.
We are not people with bad intentions, and they claimed that we meant harm to them. We just want future travelers to enjoy a more safe and pleasant experience. In comparison to the other airbnb's that me and my friends have stayed at, the communication with this airbnb host was very frustrating and I would never want to experience this ever again.