Our reservation was for 7 people, we only had 6 towels when requested I was told the apartment is for only 6 people, 2 not new rolls of toilet paper (for 7 people for the whole stay of 7 days), no paper towel, shampoo and conditioner in a recycled old bottle with no label, no bath soap or shower gel (when requested, I was told to use the same as the hand soap), crockery for 4 people only, bed sheets in the Master bedroom not appropriate size (smaller) so in the morning we woke up laying on the mattress, no trash bags. The contact person (Marymar) was made aware of missing essential items the same day of check in and was suppose to bring them the same day. We did not receive the items until the next day at 9:30 pm. This apartment could used some deep cleaning also. There was a lot of dust under the beds and the bathrooms corners and edges were pretty stained.
The building is well kept and well staffed. Staff and security in the building were very pleasant and helpful.