Check-in was a nightmare. Communication for check-in was very inconsistent from their description and what was discussed within the app. There was no key in the pad lock upon arrival and no direct contact number to reach Virtual Homes at the time. My sister arrived before the rest of the group and had to seek help from another resident/guest exiting the building, then someone who did not identify themselves handed her the keys without verifying identification. When we entered the apartment after 10pm (keys should have been available by 4pm), the floor was wet, lights were on, as if someone was just in there. Upon entering, we noticed the apartment did not appear clean, there were dust in places and residue in the sink. The sheets appeared to be unwashed with hair, stains, and wrinkles. The were many cracks in the walls/floors, sink/door handles were loose, and other fixtures appeared unsteady. When sharing concerns for safety and cleanliness, we were not reassured adequately.