Veritl, Alicia, and Cristy were all very accommodating, welcoming, and flexible, allowing us to get our bags in early since we had an early flight in and allowing us to keep our bags there late since we had a late flight out. The pictures didn't do this place justice. The supermarket downstairs is super convenient and open 24/7. The Starbucks was also very convenient. The pool and spa area were perfect. The location was amazing and walkable to museums and restaurants. Everything was at most a short Uber away. I won't be looking anywhere else next time I stay in Mexico City.