Our visit began with a one-hour delay waiting for Bruce to meet up with us as arranged. His helper, Cornelio, who met us (Bruce was apparently in the US, but had not informed us of this) apologised for the hour delay but thought the enitre situation a huge joke. He and Tomas, yet another helper, apparently complained to this service about me being "hostile". This was NOT true but I was certainly upset with this attitude. Cornelio did not know all the details of the apartment.
The apartment: we were in 105 and the pictures and descritpions in Airbnb are for 104!!! Hence, we had no security safe and NO washer and dryer as promised. The TV did have a dvd player but it was impossible to use without the specific help of Cornelio - instructions should be left for foreigners.
Ricardo, another helper, was very helpful and very friendly.
Overall, the apartment was enjoyable but not what we expected. The service was NOT up to par.