Alex was a great host and very responsive with clear instructions on how to check-in/check-out. I would give overall a 4 out of 5 stars. Clean bathrooms, bedrooms & kitchen. The pictures matched the location. Large space. I felt very safe and they had an on site security person to open the main door to building. The only negatives were: stains all over the cushions on the living room couch, the master bathroom shower drain needed to be cleaned out because it was clogged and water was building up in the shower and covering my feet while in the shower. We were given 1 towel per guest. We stayed for 2 nights, so it would have been nice to have multiple towels. Because there was no air conditioning or fans, which was already made clear in the original Airbnb listing, we had to open the windows for air to come in. The neighbors above us were noisy and had kids screaming/crying and running up and down the halls which we could hear clearly into our air bnb. Even with the windows closed.