Penelope responded quickly and answered any questions. The checkin is easy as she will send instructions with pictures to make the process quick and easy. In her apt, she provided some tips about the place and the area and other necessary information which was helpful. We never met her, but you can see in the name it's an independent loft and she provides all the necessary information before and during our stay. I would recommend it to a couple looking for a value in a great location !