My family and I booked Maite's home months in advance for our Christmas vacation. A day before arriving to her home, she messaged me telling me that she could only check us in either before 3 pm or after 10 pm because she was hosting a Christmas dinner. I told her that this was not going to work for us, the earliest we could get there would be 7 pm. Instead of honoring the check in time that was listed when we booked her place, she proceeded to lie and give me attitude. She said that check in times don't apply for Christmas. I know this is not the case, since my family and I have booked more than three Airbnb's on Christmas with no check-in problems. I asked her to point me to this policy, which of course she couldn't. I expressed my disappointment on not respecting the check in time because now my family and I would have to sit in the car for three hours until she could open up the Airbnb. When we booked her home, our plan was to get to the Airbnb, make dinner, and rest after our 7 hour drive. We knew everything was going to be closed in the city because of Christmas so we just wanted to get into the Airbnb and rest. Her response to my disappointment was, "just like you have your plans, I have my own." I was appalled and honestly taken aback by her attitude and lack of professionalism. While we both did have our own plans, the huge difference she clearly did not understand was that I was paying for a service. We arrived to the city at 7 pm and we didn't get into the Airbnb until 9:30 pm because of Maite's dinner plans. Never have I been treated so disrespectfully by a host. As I mentioned my family and I have had great experiences at Airbnb's during Christmas so this came as a huge surprise for us. I would not stay here again or recommenced anyone to stay here based on how terrible we were treated and how unprofessional Maite was.