I had to cancel my booking as it was not as expected. I appreciated all the help of Air BnB, to help getting me my refund and cancellations. I wouldn't have written bad review but the later behavior of Arcelia was disappointing when she was making false claims that I left the apartment after 2 and I will have to pay for cleaning facility whereas I left the apartment sharp at 11. Not stopping here, she was misbehaving on personal whatsapp chat. If it is required, I can share the personal chat. I had to request her to coordinate with Air BnB customer care for any disagreements.