Of course reviews are subjective. However, i believe some things are standard when it comes to hosting.
The room was clean, spacious, with a comfortable bed, good essentials for the kitchen, decent wifi and limitless hot water.
It would help to explain that the building is not in the heart of the Condesa neighborhood, and it faces a main thoroughfare. Our suite was in the back, so we did not get any noise from the street.
It would also help to explain that parking is difficult, for those who may drive there.
My main complaint is, the suite lacked a few essentials, such as a floor mat for the bathroom where to put one's feet after a shower, washclothes were missing as well, and there was only one hand towel, while we were two guests. There was no soap bar or shampoo, only a dispenser with liquid soap.
It took two and a half days before our request to provide us with those essentials was finally granted, after three texts to Virtual, the robot that kept answering.
There should also be a clear rule about how late guests can go on partying, as some weekend guests were loud until 1am, if not later.
To recap, it is an ok stay for 1-3 nights, just to crash, but one does not get much value out of this stay.
If those essentials were found at the time of arrival, or provided more promptly, i would not complain .