This place has probably seen better days and better experiences, as evidenced by some of the previous reviews. That being said, I wish we could say we had a great experience here, but we didn't. Communication was great up until we arrived in the apartment, at the stated check-in time of 3pm. The lobby attendant informed us the apartment wasn't ready yet, that it was still being cleaned. Well, that's weird. It's 3pm. We had a long day, our 1 year old toddler was with us about ready for his nap. I texted the property manager and he met us and let us up into the apartment. They ushered our bags in and we sat on the couch as the cleaning lady was still in the apartment in the middle of cleaning. Almost half an hour later, she was finally "done", and before leaving, proceeded to tell us that the towels and rugs were still in the dryer.
Awkward. Were we expected to fold our own towels and place the rugs in the bathroom ourselves? (some of the towels we found in the dryer had dirty stains all over, so we were skeptical about the state of cleanliness). Not only that, my son, within an hour of being in the apartment, picked up a piece of broken glass in one corner of the living room, on top of which the soles of his feet were blackened from soot in just a brief time. This is likely because he was playing in the part of the apartment that the cleaning woman had not gotten to (and, in fact, never got to) as a result of being rushed and stressed by our arrival – again, an arrival which was on time for us, but apparently early for her and the rest of the staff.
I think if it was just my husband and I we would have missed or overlooked these things, but when you have a toddler it's a totally different story. We really got to see how dirty this apartment was, even down to the old crumbs in the kitchen sink. I addressed my concerns to the host, to which he responded: "As you should know, on this pandemic times we need more time to clean each apartment.". We totally understand. I don't mind if their cleaning crew takes longer, but communicate this with us, and make sure the property manager checks the apartment to make sure it's actually cleaned to your guaranteed standard. He offered to give us a 50% refund for the first night plus an extra cleaning after I requested a full one-night-stay refund plus a refund of the cleaning fee. It's been over a week... I'm still waiting for that refund.
The only three positive things I can say about this place: 1) David the doorman was super sweet, nice, and helpful 2) Great shower pressure and hot water in the main bathroom in the back 3) The sun light that pours in through the glass doors to the balcony.
Honestly, this place is simply NOT worth the price the host is charging guests. If you have the money to spend, I'd even recommend Condesa DF hotel down the block over this location. But more important, a couple weeks in Mexico City proved to us that there are far better places in the city that are also much cheaper than this place (we stayed in two such places, including another in Condesa, just prior to this location). Do yourself a favor and look elsewhere. We unfortunately regret our decision and experience.