I was really looking forward to leave a positive 5 stars review but unfortunately this will not be the case.
This places has a huge potential. It is very well located, arranged, decorated and everything. It looked very clean, however just like another guest that just left a review before me we found bedbugs in our bed. When I contacted host I also informed him of another few issues we were experiencing, including that one of the locks was not working. Host was responsive and sent his crew, which according to him consisted of the cleaning lady, an exterminator and his manager. They all went into the apartment while we were out, which I know realize was a mistake since when we got back we realized that my partners designer sunglasses were nowhere to be found.
Before asking him we looked everywhere, including our bags even though we were certain that we left then on the kitchen table. When looking we also found out that the fan was broken. We wanted to make sure to be responsible before inquiring and pointing fingers. This is never happened to us while staying at other Airbnbs. When I reached out to the host he said that he would look into it and when he got back to me he informed me that his cleaning lady saw the pouch I described the sunglasses were in and that right after she left his manager and the exterminator went into the unit. He added that he trusted his entire crew. But we were left without our belonging. Very disheartened, we decided to leave and stay somewhere else. I asked for a refund for the two nights we didn’t sleep there but he ignored my request. I reached out to Airbnb CS and I’m waiting to hear back from them.