The host sent me a message hours away from my scheduled check-in to let me know that I was no longer able to stay at the apartment due to a governmental issue - mind you, we were communicating throughout the day around check-in details and for confirmation of the address and nothing about governmental issues came up. This left me and my friends at midnight the same day we are scheduled to arrive in Mexico City worrying about finding the right accommodation for our group of 6 and the options as you can imagine at that point were very limited. Carmen offered an option but it did not meet our expectations on location, size of the apartment and aesthetics. This situation almost ruined our trip and the worst was not getting the support from the host as she seemed unaffected and unapologetic about the trouble she left me and my group behind. I cannot speak to cleanliness and location as I did not get to see the apartment so the rating on those two categories can be ignored - airbnb does not give you an option to skip but communication was very poor to say the least.