Overall, had it not been for the craziness of our check-in experience (see below) or the neighbor's partying all Sunday night until the early morning hours (on the night we decided to go to bed early to catch a bus the next morning to visit the pyramids at Teotihuacan), I DEFINITELY would give 5 stars, because Paola is a 5 star host! The apartment is beautiful, and surrounded by great restaurants, bakeries, cafes, parks, and even a 24-hour pharmacy around the corner (for those days you walk too much while sightseeing and need something for sore feet!) Paola is sweet, hospitable and goes above and beyond; she checked in with us periodically during our stay to make sure we had all we needed. Due to the structure of the building and the apartments location, noise travels easily; if you're sleeping on the pullout, you can hear the hallway street door open/close as tenants enter/leave, and the light well in the center of the building (where the patio is located) carries noise/sounds from upstairs units when their windows are open; earplugs help! Again, these are issues that were outside of Paola's control, and even with these issues, which we acknowledge were atypical and outside the norm, we greatly enjoyed our stay and will be recommending Paola and her place to friends/family who want to explore CDMX and La Roma.
Check-in: A number of issues converged to bungle our check-in. I had confirmed earlier by email that we would be arriving and heading straight to the apt; I lost cell service, we tried to call using a pay phone (that took our coins anyway), and we finally went across the street to a local cafe to call and left a message; one of the neighbors who saw us outside waiting also offered to call our host, Paola. We waited outside for about 1.5 hours; tired, hungry, and frustrated, we eventually checked in to another local hotel. Turns out Paola had a family emergency, and mentioned her daughter was playing on the phone, which likely led to missed calls/messages. Basically, Murphy's Law. We eventually touched base the next morning. Apologetic, Paola made it up to us and reimbursed us our hotel and 1st night's stay. She went above and beyond to rectify the situation!