For someone that travels a lot and has stayed in multiple Airbnbs, this is the first time I am writing a negative review. To start off, in the listing’s photos, there is a safe box posted, which, when we got to the place, we couldn’t find. When we asked the host about it, she told us that someone broke it and that she had to take it out, but she promised us that our belongings were 100% safe because the apartment had surveillance 24/7. We trusted her and didn’t make a big deal about it. During our second night at the place, we let one of the guys that watch the place know that we were going to be coming back late so he could help us open the front door which would get stuck. The next morning, we noticed that we were missing valuables such as electronics, jewelry, credit cards and cash. There were no signs of forced entry, so it had to be someone with a key to the place. When we called the host she got defensive and said that there was no way that someone had broken into the apartment. Also, when we told the guy that was “watching” the place about it, he started acting super weird and said that he didn’t see anything or anyone suspicious. My friend and I had to leave immediately because we did not feel safe at all. This incident not only ruined our vacation but we felt violated and now even think that we were being watched the entire time.
Now, apart from that incident the place itself was very dark and not inviting at all. The apartment was very dirty, and not equipped with much. Only a few towels that were stiff; No shampoo or conditioner/soap to use, which is something that was mentioned would be available. Bedding was burnt and stained. There was also old coffee in the pantry with mold in it. We used the Washer, but it would not drain the water so our clothes were soaking wet the day we left. We searched high and low, closets, kitchen, nightstands for the iron. We never found it. Finally on the last day, we rechecked all drawers, closets, looking for our belongings and then we found the iron… also meaning someone came in to put it in the apartment.
Worst experience ever, and when faced with this incident, the host was not at all helpful and did not do anything to respond to this.