Overall a great experience! Melys home provided the home away from home feel we were looking for. Location and view, prime! Mely was very attentive to our needs and responded promptly. Great host with a great apartment. Clean and homey.
Now, onto the negatives; Management. Terrible treatment on behalf of the front staff and security personnel. Check in was a hassle. You have to provide names of those staying at said Airbnb. No problem, we've stayed here before so we knew the drill, adults disclosed. When they saw the children, they too wanted their FULL information. IDs and all. I refused. This caused a rift moving forward in our stay. To the point our parking access card was deactivated. They also threatened to remove additional "guest" who only came to visit for a couple hours. Very condescending attitude from all staff we interacted with. They make it a point to let you know that you are NOT a resident, that you are an Airbnb, therefore, you do not have the same "rights" as a Resdient. This treatment was very similar to my first experience at this location. Very unfortunate.
Amenities are not fully open and you must show your wristband (which labels you as an Airbnb) to access. You can only have two people at a time at the pool, per hour, and by reservation only. We were denied access to enjoy the pool because we had a "third person", this "third person" happened to be a 3 year old. Gym had the same restrictions. And no photos, please, at the pool, because '"very important people live at this complex"- (security guard) and god forbid you snap a picture of them.
I do have to say that Mely did her best in handling the back and forth we had going on with management, literally, every single time we came back into the complex. There was always something. And for that, I appreciate Mely. She did the best given the circumstances.