Morgana was great at keeping in touch although I didn't meet her, Mr. Paulino greeted us very nicely and showed us the apartment. The place equipped for a comfortable stay in Mexico City. The living room photos have a bit more details than those actually in the apartment when we went so it wasn't as cozy as it seems; the rooms were were better kept. Keep in mind that the stairs are narrow and there is no elevator when carrying a lot of luggage There was an issue with the electricity during our stay, that I'm assuming it was a one time thing and Morgana seemed very attentive to take care of it.