Paola was great at communication, apt was in good part of the city. We however had issues of basic stuff, no hand towels, no paper towels, no soap in either bathroom. Only 1 roll of toilet paper in each bathroom ( one toilet clogged) on the first day. We were a traveling party of 5 and stayed for two nights, we had to buy a roll of toilet paper because they ran out. Also the place seemed like it was leaning, almost felt like we were on a boat. Just a bit inhospitable, we weren’t expecting the 4 Seasons resort but guys buy some hand towels and soap.