We arrived early to the rental location only to discover that the unit had tenants. And the tenants had been there for 2 years. This information was provided by a next door neighbor. When I contacted Gabriel, he asked if I could communicate with him via whats app. On whats app he requested my credit card number in order to refund the payment. I did not give it to him and requested he refund via Airbnb. He didn't know how to do that and recommended wiring money to a local oxxo. I again referred him to the Airbnb website. I was able to get a hold of airbnb support and luckily was refunded my full money. The neighbor was very upset on our behalf and felt Gabriel was unscrupulous.