Alice was an amazing host. She speaks perfect English and responded immediately to all messages and requests. She welcomed us with a gift basket filled with snacks and a book of things to do in Mexico. She also offered the services of a personal driver that would be able to take us to see the pyramids. Angel, the doorman, was extremely helpful and assisted us with any issues we had. He was also able to hold our luggage in the morning of our departure while we went into the city before our flight. The only issue we had was the hot water for the shower--it was a bit tricky to figure out but once we did it wasn't too bad. If you're used to the showers in the States, it might take a bit longer to get accustomed to. Other than that, the place was very cute and welcoming and the location was great for first-time Mexico City visitors.