Zulema was welcoming and very responsive to every questions I had. Checking in was super simple and she gave us the perfect loft. Her lofts are located in a very central, safe and beautiful location in Coyoacan! They are gated and had a guard 24 hours. She cleaned our little loft everyday and would leave us little treats like beers or little cokes in our fridge. We are already thinking about returning, this time with more family so we can each take a loft. I totally recommend these lofts!!