While this apartment is beautifully decorated, the positives of our stay end there. When we arrived, 10 minutes before the check in time, the apartment was in no way ready to receive guests. There were no sheets on the beds, towels were still being washed, the kitchen and bathrooms were filthy. Only the living room was clean. When we spoke to the housekeeper she seemed shocked that we would want the house ready at check in time and had to call another colleague to help her finish. We booked this space for an important reunion and it was embarrassing to not have it ready. We messaged the hosts and they did not even apologize or see it as a big deal.
Later on in the evening, we lost power in the unit. We called and the hosts picked up once then hung up and didn’t pick up again. We called me called and eventually messaged through the AirBnB app, some time later they responded and were not able to resolve the issue themselves. At 11 at night, after being in the dark and freezing cold for about an hour we had to descend to the garage and deal with the issue ourselves. It was incredibly frustrating.
What was meant to be a relaxing, luxurious reunion was anything but. The space is beautiful, however the service does not match the price point.