The location of this air bnb is wonderful. I love the neighborhood and all that it offers. I communicated ahead with the hosts about the time we would arrive. We arrived at that hour with our baggage and didn't find the key. My wifi wasn't working and we had to go to a different location to figure out what had happened. We got in. What surprised me was that nothing was said about the key not being there except "the girl forgot to leave the key." Grecia was friendly and explained to us a few things. Her partner Fernanda never greeted us. In fact, she appeared irritated that we were there. In this air bnb you share the living space with the couple and honestly I felt like I was invading their space. I am at the age where I have to frequently pee at night. I received a message from them the first night scolding me about the noise I was making opening and closing doors. My partner and I felt very uncomfortable and not welcome.
Fortunately we received an invitation from some friends in Puebla who invited us to stay with them. We were relieved to leave early.
For a number of years I have had an air bnb in my home and was a superhost. I love the experience of hosting people and realized from being at this place that we must have very different ideas of what it means to be a host.