Ana was very attentive to our needs. She was super communicative. She helped us figure out restaurants open during Christmas day and had water waiting at the airbnb. All the little details were taken care of. We felt extremely safe as there were multiple security measures to get in the building. We did arrive in Mexico during a colder time, and so the apartment was cold. There were plenty of blankets and a heater to share between the two rooms. We would definitely stay here again and would 100% recommend it to anyone.