This was the worst Airbnb experience I have ever had. I've used Airbnb quite a lot, and have always left and received positive reviews. This time however, I am forced to leave the worst review possible.
As soon as my family and I entered this place, we saw how dirty and unsanitary it was left. Several of the beds were not done. The covers and pillows looked used, worn out, and dirty. There were dirty plates throughout the home and in the sink, many of them still with food on them. One of the bathrooms didn't have the trash removed - it was left filled with dirty toilet paper. Some of the walls of the house looked as if they had not been done being constructed.
What's worse is that when we contacted the owner about these terrible issues, he told us he would fully reimburse us. A few days went by and I called to ask when I would receive the reimbursement, to which he replied that this would actually not be possible. He was adamant about not refunding me the full amount despite the disgusting conditions of the house. I had to get in touch with Airbnb Support, send them pictures and videos of the house (always a great idea to do), and it wasn't until then that I had my payment refunded.
Overall, it was an atrocious experience. The conditions of the home made my family and I feel unsafe, especially considering Covid 19, and disgusted. To make matters worse, the owner refused to take responsibility and reimburse us to the point where we had to get in touch with Airbnb Support. Would absolutely not recommend to anyone at all.