Hugo is a very pleasant gentleman and was very quick to respond, the only problem we had is that we paid for parking and our vehicle was too big for the space we paid for. There is no blame to anyone as we did not ask if the parking spot had limit amount of space and we rented an extended passager van. We did make it work but had to leave our vehicle and walk to our destinations for the evening. The next morning we had to use the van and pay for additional parking outside the parking garage. A nice place to stay and would do it again if we are in the area and its available. thank you Hugo