The apartment was clean, all the appliances in the kitchen were new (although we didn’t really use them), and the apartment seemed well kept. It was in a nice location near the park, near a market, and near some cute cafes/hole in the wall food spots.
The only issue we had was check in. I relayed our estimated arrival time to the host, giving 1.5 hrs past our flight arrival time. However, there were some delays at the airport and we didn’t get into an Uber to head to the Airbnb until the time we were supposed to arrive. I contacted Lupita via the app and let her know we were running late and gave her a new ETA as she’d told me that someone would be meeting us there. [Going back through my messages, it does seem the message didn’t go through until the following day.]
Upon arrival at the apartment, we tried buzzing several times with no answer. We then noticed that my name with a phone number had been taped to the buzzer. Thankfully I had service, so we were able to call the person who was supposed to check us in. He said we were late, as our check in time had been between 6 and 7, and so he’d left. While we were late even with the cushion time I gave, I never stated that our arrival time would be between 6 and 7...I said around 7. Had I known that no one would wait for us if we were late, I would have given a different range, especially since Lupita only asked for an estimated time of arrival to the apartment. She never gave the impression that someone would leave if we didn’t meet it. So after arriving at the apartment, it ended up taking us an extra 30 to 45 minutes to get into the apartment. After half a day of travel, this was a frustrating start to our stay.
We also did not have a consistent contact person, which ended up being confusing. All my correspondence before the trip was with Lupita. The person who left his number was David and is the only person we spoke to in person. Miguel then messaged us during our stay. While I should have confirmed that my message to Lupita via the app went through, I feel there was a clear lack of communication on behalf of the hosts. And there was no other checkin or contact info given through the listing, so it’s very unprofessional for the person who was supposed to meet us for check in to just leave.
Other than that, though, it was a nice apartment.