I have been in many air b and bs in the past . This was a nightmare and my absolute worst experience . I message hosts before to make sure there will be no issues . I’ve hardly had any . My travels have been amazing with lovely hosts .
I messaged Juliana before booking . She told me the WiFi was 500 Mbps. I had a few listings I was looking at and chose hers . I was already in Mexico City but had to move since I decided to stay longer . I am very aware that WiFi is not always stable , it’s the reason I message ahead of time. Intuitively I felt it was not the best choice to go to Juliana’s and I should have listened .
The apartment itself is ok, clean , big enough but the location could be better . Juliana seems like a lovely woman .
I tested the WiFi speed a few times and showed her how unstable it was , going from 70 Mbps to 30, to 20. This would affect my ability to work . I know exactly what speed makes it easy to do so . Clearly , this was not 500 Mbps .
Juliana’s husband came to test , and to speak to me . He spoke English .
After they told me they would call a tech the next day , I figured I would see what happened with work and decide from there . Juliana assured me that I would be able to receive a refund if things didn’t work out .
The next morning was a huge struggle . Even with the Ethernet cable I brought with me the speed went down to 3 . (Download ). I kept getting messages and phone calls while trying very hard to keep it together on video. I told them what was happening and that I would only be free at 12. They had a tech in their apt . I was NOT able to stop working for this .
I called them and they came in when I was free. Arturo , Juliana’s husband had an Ethernet cable with him , he knew I already tried this . He said it was what the tech told him to do and obviously the tech knows since “it’s his job “ As I said I already tried this and it was clear it would not work. I had already told them I would be open to fixing the problem or I would find another place .
Arturo began saying “stop screaming at me .” I was completely taken aback because I wasn’t screaming . He kept looking at Juliana to validate that I was , and then I realized what was happening . . He said this a few times and threatened to “video “ me . I told him to go ahead because I was not yelling . This is projection . He then began lashing out , raging at me . I was petrified . This was no longer about WiFi. It was about being very unsafe with someone who is unstable . I told them I would be leaving and he made it known he wouldn’t be refunding .
I called air b had b right away fearing for my safety . If he could rage at a stranger who is paying him to be in his apartment , I’m sure he was capable of more . Air B and B issued me a full refund and even gave me help to find another place .
You may never encounter this man or his rage . These types of people only rage when they feel “criticized .” Juliana seems to do most of the business for air B and B , and she is lovely . In that case it’s an ok place , I’ve stayed in much better locations .
I try very hard to be fair to hosts in giving reviews . This was a nightmare , cost me money in traveling , and stress . No one should ever , ever make a guest feel unsafe and gaslight them .
Gaslighting is not appropriate to air B and B guests , neither is raging . Look around . There are better places for even cheaper .
I’m going to make this very, very clear . The second this man began raging , instead of respecting me , is when this no longer became about WiFi but absolutely became about safety .
I wish Juliana nothing but health and happiness .