I hate to have to write this- however, during a pandemic, I find my experience not acceptable.
A group of 7 of us booked a spot with Andrea, however, 4 got Covid. We should have cancelled- but knowing how hard México and hospitality has been hit by Covid, we chose not to cancel but downgrade our reservation. Andrea charged us an extremely high premium for this change- much more than the listed price- but we paid it.
Then, after checking in for 1 night, Mexico City shut down due to Covid. Rather than being flexible like all airlines and hotels right now- she took our $900 for the time we didn’t stay and said we could come back for 1 night free ($75 worth of credit for the same place.)
The place is nice, the location great, however, I do not recommend anyone booking during Covid. This host is not hospitable. Coming from 10+ years of hospitality, and someone who has been an Airbnb host, I am appalled.