I'll start by saying that we actually never made it to Miguel's apartment - we had a family emergency the night before our planned departure to Mexico City, and we had to cancel our entire trip. I sent Miguel a message letting him know we wouldn't make it, and that I understand per the cancellation policy that we would not be refunded. Miguel responded to me and was kind, thoughtful, and considerate. He told us that he hoped it wasn't anything too serious and that he would be happy to have us back if we were able to reschedule. Thankfully, after a few weeks of dealing with the airlines, we will be going at the end of June. Miguel has agreed to host us in the apartment, and we are so thankful to him for his understanding. Though we haven't stayed at the apartment yet, we can say that Miguel is an incredible host who we would absolutely recommend to our friends and family.