Check-in: The host seemed to forget we were arriving and the listing directions for check-in didn't match what she eventually texted us. It took us over 20 minutes to get in. And then entering the house was challenging with the confusing lock
The architecture of the home was gorgeous, however, the floors were dirty so we walked with shoes on to prevent getting our feet or socks dirty. Despite having a washer unit, there was no accessible detergent to clean our clothes. The bathroom had water leakage problems so we had to lay down a bunch of towels on the floor. The water itself only got hot for 10 minutes and then became cold again. This also made it difficult to use and clean dishes so we didn't use them.
The location is right next to a busy street and a few blocks down it begins to feel unsafe. As three girls traveling, we didn't feel safe venturing out after 5/6 pm. The Sheraton Maria Isabel is cheaper and has a better location
TLDR: lack of hospitality/ no care for guests