The MORE WORST experience I have ever had in my life Me and my family. To begin with, he is an Unpunctual Person, Jenize Sanchez She was late when delivering the key to the apartment. normally the time of entry is at 3pm and she put from 7 to 9pm which she arrived more than 10:30 pm, she gives you the wrong address, we arrived later because it was not the first address, I called her and that's it She sent me her real location, we arrived at the place and the first thing was the place felt hot, I asked for fans, she told me that they were in the closet, then the place looked dirty, the walls were stained, the bathroom had a strong stink of sewage, I sent her msg the second msg to ask her about the cleaning or disinfectant liquids and there was an empty (Lysol) that's when she felt uncomfortable. to ask her for the cleaning liquids, 3rd question was pillowcases, in I found some pillows in the closet without covers, the pillows were stained, AND DIRTYI took pictures of her and sent them to her on whatsapp because she used to communicate with me there. When I asked for the covers, she sent me a video showing me where the pillows and extra sheets were to make a 3rd bed located in the living room. I thought everything was fine, I took it as things that could be remedied, when Suddenly I received the msg demanding that I leave her property and that she gave me 30 minutes to leave, because according to her, I was not satisfied, and complened alot(incomforble for her) which I only sent 3 msg asking for, I think I have my right, I am paying for what give me a clean, comfortable place where I and my family are going to sleep, the house only has 2 rooms without air conditioning, minumun we need fans, with only a few small table fans, and to stay for 2 nights, I was returning from Hidalgo, she made me wait for her All this time, I was traveling with my older mother, my sister and my 2 minor daughters, the Lady with her threatening tone kicked us out of the property at midnight after making me wait from 7pm according to the delivery time, that day it was raining, she said no or I was worried that she was going to return my total money but she give 30 minutus to get out , we left as she asked me to, the security guard was also surprised if we didnot have even 1 hour that we had entered the property, I was more concerned about the safety of my family and mine, what do you do at midnight to find another place to sleep, it has cost me a lot of money, wasted time, and put the safety of my family at risk due to the whim and irresponsibility of the lady. now on the Airbnb communication page she sent me a msg as if I stayed in her property afterwards as if nothing had happened, she even sent me a msg that if she could deliver the apartment early for cleaning, she is a such a cheeky person. I answered her msg telling her to leave her property at the time she asked me. that she had to reimburse me my total money because she was the one who did not comply with the contract and she broke the contract, she said that she is going to return my money, now she refuses to pay me. The WORST EXPERIENCE OF OUR LIVES, I have always used this application and my reviews are impeccable. Because we are a respectable, careful family, it seems unfair to me that Mrs. Sanchez behaves with her tenants in this way, that she was inhumane and irresponsible, and now she acted and received a payment for a service that she did not provide. So be careful with this lady. This case is under investigation and I have evidence and witnesses.