Isabel and Luz were wonderful. The low number of stars is for the building but they are things that affected our stay.
I deducted one star for the elevators. Our stay was from Saturday night thru Thursday. On Saturday the elevators worked fine, but on Sunday they were out of order. On Monday they worked once in the afternoon, but were down again that night. They stayed out of order on Tuesday, Wednesday, and when we checked out on Thursday. The apartment is on the 5th floor (6th in the U.S.) and that meant in addition to walking around CDMX all day long, we also had to climb 5 flights of stairs every time we returned to the apartment or used the pool. We are from near sea-level and CDMX is about 7400ft above sea level. The thin air made it a difficult climb for us. Had we known the elevators would not be working, we would not have booked the apartment.
The master bathroom shower leaks badly. Water leaks through the door and tile all over the floor, thus making the shower useless. Luckily there is a second bathroom. The 2nd bathroom shower works much better, but in the morning and the evening there is a sewer gas smell bad enough to make showering very unpleasant. We used the drain cover whenever we weren't using it, but the smell persisted. At times the smell was strong enough to leak into the kitchen. When we visited the locker rooms at the gym/pool the smell was even worse. This is obviously a problem with the building, not unique to the apartment, but it still made us uncomfortable. I also deducted a star for the sewer gas problem.
The apartment is in a fabulous location. A block from Alameda means great access to everything. Despite the proximity to the park, the neighborhood was quiet and safe. The lobby and staff were very pleasant.
The A/C works great. There is a unit in the living room and the master bedroom, but we only ever needed one of them in the afternoon.
Communication with Isabel was excellent. She was there if we needed anything but left us alone the rest of the time. I would not hesitate to book another place with Isabel.