Our first nightmare Airbnb. I guess it happens to all. No water for most of our stay, no working wifi, a very rude, entitled, dubious and unhelpful host.
Since our check-in we found issues. We asked if we could check in a bit early to which they agreed but to no avail. They just made us wait on the terrace which didn’t have working Wi-Fi. The gym they list is a running machine and another beaten down machine. Keep in mind that the gym’s room in enclosed in glass walls and Ciudad de México’s weather make it more into a sauna. The roof itself and the views are gorgeous.
The apartment is small but very clean and nicely designed. However, since our arrival there was no water and our bedroom had all kind of water pipe noises. Nothing extravagant but rather strange for how new the building is. No wifi at all. Airbnb had to refund a percentage of our money for all these issues.
We contacted the host for all these problems but all they did was rely on their security guard which had to tend to a whole building and had no real solutions. We felt bad for him as he was very nice but with other guests running around even a lady on her towel as she began showering and quickly was left with no water. It was a perfect storm.
We asked the host for one night refund and the host refused at which point we had to get Airbnb involved and ended up having a larger refund that the one we asked for due to all the problems we experienced. The host was the rudest person we encountered in all of our Mexican trip. She lied about many things without considering that all of our communication was written for the Airbnb support team to see. They sided with us as we had all the proof she was misleading and unhelpful.
The area is not very nice. Lots of drunken and homeless in Republica de Perú. In the morning it is ok even though a bit chaotic due to all the kiosks lined up on the streets. In the evening, we didn’t feel comfortable except the 4 meters from the taxi to the door which you have to knock, wait and be let in.
Don’t be fooled by all the pretty pictures. Go to Roma or Polanco instead. For the price and the host this place is hell.