Upon our arrival we met Pamela who walked us up to the Airbnb. There she explained and handed us pamphlet full of information with restaurants, Museums,transportation options, etc. She showed us how to work the TV and made sure we were comfortable before she left. She made the check-in process very smooth. The place was clean,the bed was comfortable, amazing view both day and night & to top it off a guard was at the lobby 24hrs ( although you need chip to get in). The Airbnb is also located in the perfect location!! The building is located a couple of feet from the Bella Artes , a few blocks from the Zocalo,Revolution Monument and about a 15 minute walk to the Angel of Independence. We felt safe the whole time throughout our stay. We were also able to get an Uber right outside our building for places further out of the city.
On top of being a great Airbnb the communication and quick responses from Hugo/Pamela were outstanding! I had soccer tickets delivered, which they brought to me upon my arrival and also sent back when I left(StubHub required an international address for delivery and pick-up). I will forever be thankful for this amazing gesture they did not have to do. This was by far my favorite Airbnb & I recommend that you stay there. YOU WILL NOT BE DISAPPOINTED!!!