This is the first bad review I write on Airbnb after over 5 years of using this service. I am sorry to do this…
THE GOOD
The apartment is, as seen in the pictures, beautiful. Mexican kitsch details and just the right size for us for a quick trip. The location is great and as safe as it can be in Mexico City. Germán communication and disposition to fix things that went wrong was great. He even came to visit to see things for himself and apologize. He also sent a cleaning lady on the second day (late afternoon) to try to make things better. However all of our discomforts could've been prevented.
THE BAD
One of the sheets we used for the sofa-bed had a blood stain, the main bedroom shower wasn't properly clean (hair) and every rug in the house was carrying dust, which triggered allergies for my family all weekend. Also, the cold water faucet from the kitchen sink was not working and we had to wash dishes with very hot water. Toilet paper provided was two half rolls with no replacement (it was brought by a cleaning lady the next day).
THE VERY BAD
Sadly on our stay, every single corner of the apartment was covered in dust, possibly due to leaving the windows open during the current major renovations to the building or due to a recent laundry machine installation, disclosed by Germán.
What the owners of this apartment are —still— failing to disclose on the listing is the fact that the whole building is being renovated due to the past earthquake. Stairs are blocked with caution signs and you can only use the elevator, which is covered with cardboard. Many common area tiles are down.
We wouldn't have cared about this fact. It is not disclosing it what took us by surprise. It should have been. Germán only told us one day before we got there, as if it was a minor thing. It wasn't.