Its a hotel room. And the rooms are very nice. HOWEVER, Sonder uses the Airbnb platform to get bookings, but then abandon the platform once they have you booked. I had to wait 2 DAYS for them to respond to a check-in issue. Lucky the security let me in, otherwise I wouldve been stranded outside since there is no concierge - all electronic Their cleaning staff is also very noisy. Get ready for your 7am wake-up call by the laughing and chatting cleaning crew. The absence of a concierge or any human caretaker/manager on site takes away from what couldve been a better experience.