Overall this was a great place for us to spend our first night in Mexico City. Communication was smooth throughout the process, and the location was very convenient to public transit. We never succeeded in getting hot water in the shower, but the unit was clean, the beds were comfortable, and the kitchen had everything we needed for our brief stay. As other guests have noted, the elevator is quite noisy, but we used the floor fan as "white noise" to help mask it. The view of the surrounding city is spectacular!