Avoid this place at all costs. I should have taken precaution with the very little amount of reviews for this listing. Do yourself a favor and stay somewhere else that’s reputable for same amount of money or less. I arrived in the afternoon to pick up the key and did a quick walk thru with the cleaner who was there, in no way was it thorough, I was in and out. I came back that evening to settle in and started to notice all these flaws. There was old bars of soap from previous guests on the sink in bathroom, I found curious stains on the bedroom sheets, the front door handle on the inside of the apartment was loose & compromised safety… the patio looks nice and beautiful in the pictures but good luck going out there to enjoy it. There’s no handle on the sliding door to open it. Not only that, when you try to open it by gripping both hands to slide it open, i almost threw my back out, the door is super heavy and an absolute pain to open and close. I wish I was exaggerating, even my friend who stayed with me had a difficult time & we’re both strong and fit mind you. Im a smoker, so when I was out there in the evening I couldn’t close it as I was worried I wouldn’t be able to get back in, which meant the apartment was freezing cold that night cuz all the air would come in from outside.
The next morning I decided it was not worth the price and headache for my last few days in CDMX. I reached out to Jess first thing the next morning to negotiate a refund and that I would leave her apartment ASAP that very day. I was willing to pay for the first night of course to make it fair but she refused any sort of compromise or willingness on her end to make it right. She also isn’t a few blocks away like she says in the ad, she was far away outside the city as I wanted to show her in person what I was talking about, since she didn’t believe me and insinuated I was lieing. Jess was very dismissive throughout our conversation and even admitted to knowing the handle doesn’t exist and at least for 2 years since she moved out of the apartment. It’s very cheap & run down, don’t let the pictures fool you. The shampoo she provides is cheap baby shampoo, I’d rather te ad say bring your own shampoo, so you don’t have expectations for decent products (for adults!!). Babies aren’t booking Airbnbs Jess. There was one piece of paper towel left on the roll in kitchen & none to restock in the apartment. No kitchen hand towels…What is the $64 a night paying for? The stove is old and needs a lighter to ignite it and yet there was no mention of that in the ad nor was there a lighter provided to do so. The cabinetry where plates are is janky. I tried to warm up food in the microwave & even after 2 minutes my food was still cold.. A lot of important details are left out of the ad and it severely misrepresents the space as a lot of amenities are dysfunctional, low quality etc.
The only thing she offered was for me to wait around and spend a day on my vacation to wait for her cleaner to clean again and then wait for another maintenance guy to come “grease” the sliding door. What about the front door handle that was falling apart and everything else? If you book this place and have issues, be prepared to reach out to Airbnb to resolve this. Don’t forget to document evidence in your case. As I said, she was super defensive and dismissive of the poor quality and misrepresentation, so don’t expect her to sympathize and be willing to negotiate a refund, not even a partial one. But overall do yourself a favor and book something else in the area. There’s plenty of lovely places for the same price or less that treat the space & guests with dignity & respect.