By far the worst property I’ve ever stayed at. In 10 years+ using this platform I’ve NEVER left a bad review but oh boy. This place was SO bad I ended up canceling the rest of my stay and moving to a different one.
First of all, the check in instructions were unclear. They ask you to check a “key box” and there’s 6 of them! They don’t tell you which- I waited about and hour and a half and they never replied when I asked them which. I had to stand in the streets of Mexico City with all my luggage while attempting to open all of the key boxes. Some of them are really high up and hard to access even for me- I’m 5’4”
Once we got inside (without their help, because even tho it’s a rental company that manages they leave you with ZERO emergency numbers)
We find that the “bed” is actually over 3 meters high AND the ladder is not fixed making it dangerous to try to climb up and down on your own. You have to move the ladder yourself and iTS NOT light at all.
You think you’ll be fine since there’s a second “bed” well NO, unless you’re a child or less than 5’1” you won’t be able to sleep there. It’s terribly small since it doesn’t pull all the way out. It’s not an actual “sofa bed” it’s a mattress fixed on top of a wooden base that “rolls” 3/4 of the way through.
They decided to put a “wooden frame” to decorate the TV making it difficult to use the remote because god knows where the sensor is.
For a rental management owned property they leave you with 2 used bottles of shampoo and body soap. Like a big used bottle - but hey, the water was warm so at least there’s that.
There is NO full length mirror anywhere so good luck figuring out how you look…
And then if you manage to sleep, you find that the NOISE. God, the noise. You can hear a pin drop outside. There’s the sound of parking opening really early (across the street) like 6 am sharp it starts. There’s the sound of cars and bicycles. People walking by. EVERYTHING you can hear. Sleep? What’s that.
Check out is at 10:00 am which is pretty crazy, and if you want late check out the fee is a whopping 50 dollars.
Honestly the worst property I’ve had the displeasure of staying at. There is nothing worthy about here. Maybe location since it’s a street away from Reforma.