The apartment is very beautiful but the refrigerator and washer/dryer do not work well. We also waited almost an hour after we arrived to try and check in because the building security stated the condo owner did not follow procedure for Airbnb guests. Lorena did not email them the confirmation that we would be there and when they tried to contact her, she was unresponsive. I messaged Lorena through Airbnb and did not even hear back from her until the next day. Completely unacceptable when we paid all this money to rent there.