Really an A+ experience staying here. This apartment might be newly listed but it’s with Casai and they know what they’re doing, so you won’t have any issues. I will absolutely be staying with Casai next time I come to Mexico City, which I hope will be soon.
My boyfriend and I spent 2+ weeks in this apartment both working remotely. Our biggest concern was making sure we had reliable wifi for both of us to be on Zoom all day long, and we only ran into internet lags a few times, which were quickly resolved. It seems like the wifi is best in the living room/kitchen area, and lags a tiny bit in the back bedroom, but it was not a persistent issue and you can definitely plan a work from home trip to this apartment, no hesitations at all.
The communication from Casai was above and beyond— you’re definitely getting more here than your typical airbnb experience. There’s a 24/7 concierge service on WhatsApp that you can contact about anything (in English). They set us up with a laundry service, answered questions we had about the neighborhood and the apartment, and handled all of our needs within minutes.
Check in was smooth and easy. There’s a unique code to enter the apartment so you never have to worry about losing keys.
Location was great— Roma is an absolute dream and most everything we did was within a 15-20 minute walk. The apartment isn’t on the cutest street in the world but you just have to cross a street or two to get to prime Roma. We rarely left the neighborhood in almost a month of staying here, as there was no reason to. There’s also an Oxxo convenience store at the corner of the block where you can get essentials and huge bottles of water (like 5 gallons) for under $2.
There was a construction issue with the original apartment we booked and Casai notified us before to say they could switch us to a nicer room in the same building for free. Another perk of staying with Casai— they have a ton of apartments in case an unforeseeable issue arrises.
Building staff was very nice and I appreciated having the extra layer of safety. Also queer friendly.
Evenings could definitely get noisy in the front bedroom from the chorus of car horns in the street, but we didn’t have an issue sleeping. We are from New York though, so we are used to some noise. We brought our noise machine and Casai provided earplugs (which we did not need to use). The back bedroom was silent.
The apartment was very well designed and gets great light. Kitchen appliances are high end. Tons of closet space including a utility closet to store suitcases. Useful travel books about Mexico City on the coffee table. Nice steamy showers and toiletries. Fridge stocked with some sparkling water and beer. Music playing from the Google Home when we entered. Ended a few nights up on the communal roof which has several tables, chairs, lighting, and a bathroom. Never saw anyone else up there and it feels very private.
Casai also has a lounge ~10 mins away by foot where you can store bags or hang out for a drink. I needed to store bags but just left them with the building front desk for a few hours and they were safe and sound. Apparently Casai also has a coworking space, bike rentals, and other perks but I did not take advantage of any of these.
All in all, will be using Casai again.