Luisa is very quick to respond to both complaints and questions. She sent us a great list of restaurants and when we requested the cleaner to come back she took care of it quickly.
The place is very quiet (I see other reviews that say otherwise- it must have been the holidays). - I'm a Mexican from Mexico city- trust me it's quiet- this is because it's on the back of the building- so the balcony faces other buildings and one bedroom faces the inside of the building itself above the garage (you can't smell or hear the cars). I mention this because, on the one hand it was quiet- on the other, we had thought we'd be facing the street with the nice trees and people watching.
The beds are comfortable and we had plenty of towels and coffee and such for the whole stay. The water filter is a nice touch and is FINE- please if you go, don't buy bottled water like my friends did (I"m sorry Luisa and Mexico).
The neighborhood is phenomenal. The restaurants, cafes, parks nearby are wonderful.