Total disappointment. Beware!
This is a two star property, falsely advertised!! The description is inaccurate. I chose this property because they advertise it as a one bedroom “KING” size bed, it is a FULL size bed. The communication was ok, they apologized and told me they were going to call me back but never did!
The building is located in a nice area, a little dark at night but within walking distance to restaurants and shops in the Polanco area.
The guards were respectful, the “lobby” smells horrible, first impressions last and entering this building doesn’t give you a good first impression.
The apartment was dirty the bathroom floor and the shower had mold, really disgusting. They sent someone to clean it but replied with an excuse that the stains were not coming off, that’s how bad it was. I took pictures and sent them through the whatsaap number. The tv in the bedroom didn’t work and some of the blinds were broken. The bed is ok, besides being a full size and not a king, is not the most comfortable but ok. They advertise as having spa quality towels and linens and again this is false advertising. The towels were not white at all you can tell they have been used and reused for a while. They just left one toilet paper and one large towel. Had to ask for more. The countertops have multiple stains. They say they leave some snacks to enjoy and it was only a tiny bag of corn one water and one beer.
If you’re looking for a 4 star property this is not it.
Overall it was not a good experience. Airbnb offered a partial refund. Never booking with this company again!