The place looks much better than the pictures. Very clean, comfortable, large space. Perfect for our group of 3 people. While we didn't have a chance to meet Carlos, but we didn't need to contact him, as check-in and check-out was a breeze and the place had everything we needed. There is 24 hour security available to allow access to the building at any time. A supermarket just steps away from the entrance, great restaurants everywhere, and a late night taco stand just across the street. The area was very safe and convenient. We walked to most places, and used Uber for the rest. We never had to wait more than a couple minutes for a ride at this location or paid more than 7USD (most were 4USD or less).