We are a family who stayed here for one month. We made a mistake with the dates when booking and noticed this a day later; the host initially didn’t respond, then claimed she would help us, and in the end didn’t help at all (telling us we can leave early but still pay the full amount!)
Pros:
The amenities in Grand Tower are amazing - pools, hot tub, gym, etc. Unlike some other places in Mexico City, the apartment was quite warm in January. The host sent information and useful tips, and gave us one free cleaning (for a month-long stay). There are nice supermarkets and shops close by. The building staff are very friendly.
Cons:
The apartment urgently needs decluttering. The cabinets are full of old stuff, there is a broken fridge in the storage space, the dishes look they are from a third-class flea market, there are holes and spots in mattresses and one room has no window to the outside. The place is livable but definitely not “luxury”.