The room was very comfortable, clean, great, and fast communication. You can tell they put a lot of thought into keeping you safe. My only negative feedback isn't with the room itself but with the location. It is more for tourist that want to "party" not if you're going for business or want to get a good nights sleep. The building is surrounded by many restaurants and on my occassions drunk people would spill out onto the street and start yelling. Additionally, there is this person that comes around every early morning trying to ask to collect scrap metal, applicances, etc. with a extremely loud speaker. On my last night staying he passed 3 different times in the morning and completely ruined my day. Keep that in mind when staying in the Polanco area.