Cozy department (for two persons it was okay, wouldn't stay there with three persons) , location near a metro station makes it very convenient. The stay was very impersonal an anonyme. No tipps, maps etc. We never saw Ana. When asking the doorman if we could deposit our luggage after checking out of the department, he told us it was impossible and not allowed but he could do it for a tip. We took it to the luggage storage at the bus terminal instead. Kitchen could have been a little more equipped for example with a sharp knife or scissors.