I tried to make a reservation at this place, but the Airbnb platform could not confirm it until I had an ID verification procedure. The platform should not allow to make a reservation and process a payment until all the requirements are met. The App notified me the reservation was going to be confirmed after the ID validation was approved, a process that could take up to 24 hrs, it is illogical that a user will wait for an undetermined time to have a reservation being confirmed. The reservations remain in the limbo, at that moment there should be the option to cancel the reservation. I was notified that my ID was approved and my reservation in this place was approved when I already had my accommodation solved in another platform. I tried to cancel this reservation through the Airbnb’s support team even before the reservation was due but the host declined to make a refund even after I explained to her this particular situation, the host didn’t even have the cordiality to reply to me.