Iván was extremely unhelpful and rude. On the first day, the toilet started leaking, and when we informed him about the fact that there was literally human waste was on the floor he assured us that a plumber would come that day, which was untrue - he did not come until the following day, and that was only after I pestered Iván with multiple messages, most of which he ignored. Then, when on our penultimate day we asked for the cleaner to come and change the sheets as one of us was ill, he assured us that she would come that day. However, not only did she not come that day (for personal reasons - no gripe whatsoever with the cleaner herself), but Iván had the audacity to say she would come the next day which was when we were due to check out! At no point did he apologise for any of this. Also, prepare to purchase your own toilet paper, soap, etc, because hardly any basics provided.Place needs refurbishing, not how it seems in the photos. Also, horrible smell of sewage throughout.