The apartment was clean and we had no problem checking in. The location is deceiving as it is not on the Polanco area where you can walk to restaurants, shops, or bars. The apartment is surrounded by office buildings and a medical military building, all about 15 minutes away from the lively Polanco area in a car. In addition, it’s across from a multi-lane highway.
In addition to the above, our experience was particularly negative as water was shut off in all of Mexico City. The government warned residents 2 weeks in advance. Local hotels and several apartment buildings ran on cisterns to accommodate guests and tenants. The water was shut off from Wednesday through the weekend , and never once did the host mention this prior to checking in or after. We had to reach out to him after several attempts, one day prior to the water shut off, to confirm wether or not we would have water.
The water was cut in the building for hours, not allowing for toilet flushes or teeth brushing. We left to a hotel for the remainder of our stay.
Because water is a basic amenity, and because we weren’t told this would happen, we were able to get a reimbursement from Airbnb, all the while Moises pushing back on it and even saying he didn’t believe we left days before our check out.
Takeaways - deceiving area and dishonest host