Ara had great communication and was very responsive for anything we needed during our stay. The place was super cute and in a very busy area - Barrio Chino. I really liked the area because it was really close to many things such as the Palacio de Bellas Artes - just a 5 minute walk from the place and great places to eat for both restaurants and even delicious street tacos. The guards downstairs were also really helpful and nice. I would definitely stay here again when in CDMX.