The apartment was clean and in a wonderful location. Initially Joseph said we could check in after 2pm. Then he reached out to say we could come at 11, so we did that. When we got there the cleaner hadn’t finished, so we left our things at the apartment and headed out for the day. When we got back it was dark. We noticed a few things that could be improved - for instance providing hand soap at the bathroom sinks, and sufficient blankets. There was no internet signal in one of the bedrooms. Also the lighting - there was only one reading lamp in each of the bedrooms (king bed and two twins), and one of them was broken. The ceiling lights were stark, both in the bedrooms and the main living area. The larger issue arose when it was time for everyone to shower and we found that the hot water wasn’t working. We texted with Joseph and he was quick to respond, but we tried all the things he suggested (ensuring the switches were on, checking the fuse box) and there was no change. He offered to come by and take a look but at that point it was late, the kids were asleep, we had a long travel day ahead of us, and frankly there wasn’t anything he could do. Water was still cold in the morning and we left. I then communicated my dissatisfaction at the situation - paying full price for a place with no hot water - and Joseph’s responses were defensive at best. I asked for a partial refund, he refused. He did offer me two free nights for the future, but it will be years before we are back in Malta, and honestly I wouldn’t want to go back there given how this all unfolded anyway. So, it’s a nice location, he’s quick to respond, he can make some easy improvements to the space, we were unlucky with the water heater dying on our one night stay, and then extremely frustrated at his lack of compensation, or frankly even apology for something that is the owner’s responsibility. We will not be staying there again.