Michael was very efficient and helpful with communication, and greeted us when we arrived. He kindly gave us a welcome basket and beers, and fresh eggs! He also supplied leaflets about Gozo. He made a real effort to ensure we were comfortable and happy, and checked in via email to see if all was OK. The house was lovely, really rustic, with a great view across to Victoria and a perfect-sized pool. The only thing we found curious at first is that you have to go up an outdoors staircase (though it's inside the house) to go up to the two upstairs bedrooms, but we soon got used to that. All the bedrooms have a private bathroom, which is great.