This is the first negative AirBnB experience I've had. The listing described sleeping arrangements of 3 bedrooms with various setups. There were no bedrooms - it was a hotel room. It listed two single beds, two double beds, and a sofa, but all we had was a double and a sofa. We reached out to confirm check in info the morning of our arrival and received no response. When we showed up there was (luckily) a housekeeper who told us which room we were staying in and let us in. She told us there was a key in the room but we didn't know where - making it difficult to leave before check out. There was a phone # provided for us to call but by then we were so frustrated and angry with the dismissive services we didn't bother calling.