I booked this hotel for my last night in Malta so I could be closer to the airport for my flight in the morning. Even though the check in time was listed as 3 pm, and I planned all travel plans around this time, I was told at the last minute that my room wouldn’t be ready at 3 pm. My room wasn’t ready until an hour and a half after the check in time. Although I do feel bad for the employee working, as he was the only one working and was clearly understaffed. But the management should do a better job of ensuring there are enough people to maintain the amount of rooms. The lift also was not working, luckily the employee who was working to clean my room offered to bring it up for me, but it was difficult to get my luggage down myself for check out. I also tried contacting host regarding an urgent matter and was not responded to in a timely manner. The room was nice though and the location was good. I think I would’ve enjoyed my stay here if it wasn’t for the poor management and miscommunication