Positives: Maria's responses were incredibly quick and detailed. The flat's in an excellent location, the bed's very comfortable, the wifi is good and easy and the washing machine is a plus. Can't say the noise problems reported by other reviewers caused any issues for us. Negatives: The kitchen equipment is a bit thin on the ground -- no bread knife or tin opener for example, and there's an oven but no dishes to use in it; we also found the bathroom rather damp; we came back the first day to find our towels still hadn't dried -- it could do with a proper extractor fan. Don't know how it would be during the summer but it's a bit gloomy in March because you're looking at solid stone walls from all the windows and you can't see the outside world.