Gwen and her colleagues (5 or 6) were absolutely brilliant in their comms. Before, at checkin and checkout. Faultless. I'll stress that the property is gorgeous and wonderful, it was spotlessly clean and all that we expected. Perfect. The only issue: we checked in late afternoon in early Feb. The water in the tanks was cold and we simply couldn't find how to turn on the water heaters. Similarly we had problems with the heating, via 5 individual aircon units. We're from London, and we don't know how aircon units work! Everthing was sorted by the following morning, but we feel that they should've sorted this all out prior to the arrival of a party of 6 in winter. And everything worked perfectly for the rest of our stay.