First thing to say is that generally Andrea the Host is very prompt and responsive which was very welcomed given the issues we encountered.
We were a party of 7 adults and my 2 daughters aged 4 and 3mths.
Upon arrival at the villa it was clear that there were a number of major issues some of which were outside the control of Andrea.
Unfortunately the guests prior to us had trashed the property including broken beds, windows, curtain rails, washing machines etc. Andrea was trying to get these fixed when we arrived. One bedroom also didn’t have any working lights and another didn’t have any working air conditioning. Andrea did manage to get these fixed by day 2. However, there was also a lot of broken glass around the pool which was never cleared up properly and we ended up with cut feet (not what you want for a family holiday).
In addition whilst there was a cot, the mattress was dirty and not proper bedding for it.
The property is listed as having 6 bedrooms, (which is why we booked it) however one of the bedrooms is downstairs and does not have any air conditioning at all.
The swimming pool pump had been turned off before we arrived so by day three when the ‘pool men’ came to hoover the bottom in case of general debris and glass and check everything, the water was already cloudy and in need of treatment.they quickly and efficiently sorted everything. They also returned again to check all was satisfactory
The property whilst large is very dated and in need of some TLC.
There also wasn’t any welcoming instructions or a spare set of keys so it was a case of trial and error working out most things.