DO NOT STAY HERE!!!
This has been my worst holiday experience so far. Let me tell you about it.
Communication from the beginning with Evgueni was not the best because all he would do is send these copy-paste messages. On top of that whenever I would ask him anything he wouldn’t respond.
I told him multiple times on different dates and hours that out flight is going to be in the middle of the night so he can expect a late check-in and he finally responded a couple of days prior to our landing with another copy-paste message in which he sends us the address and the contact of his assistant which is supposed to welcome us. I say to myself “ok he must have seen all the messages so it’s not a problem for him that our flight lands in the middle of the night”. The fact that our flight lands in the middle of the night was also a reason why i booked the day before as well so no other guests can rent the Airbnb and thus leave us stranded until they check out on the day we arrive.
Oh the irony...
Finally the day comes.
Our flight gets delayed an hour so I immediately update Carolina(the assistant). She says she is expecting us.
Finally we land and text her to let her know that we are ordering a taxi and to expect us in 30 minutes. That’s when I noticed...she was last online at 23:12. Literally 20/30 minutes after she confirmed to understanding our situation she went to bed?!?!?
We landed in Malta around 01:00 and were in front of the Airbnb at exactly 01:47. That’s when the horror truly began because we realized Carolina is gone. We called and texted multiple times both her and Evgueni but to no avail.
Meanwhile I’m on the phone with multiple Airbnb support agents(some with very bad English/ Internet connection) explaining my situation but Oh my God how useless these people can be it’s even more unbelievable than the unprofessionalism demonstrated by Evgueni and Carolina. All Airbnb support did was repeat that i should calm down...which made me even more furious. It was like i was not even talking to real humans but some robot reading his script. The last call i had with airbnb after stating my name they literally just hung up on me. They probably blacklisted me as a guest who wouldn’t sit around and listen to their nonsense.
After that happened our communication continued only by chat and at one point the Airbnb support started sending me random hotels and asking me to call them and see if they can offer accommodation for the night ?!?!?!?
I wouldn’t wish my worst enemy to deal with Airbnb support.
We spent the night on the street, at some point people started coming out to walk their dogs and do their morning run. At around 5:20 AM i notice that Evgeni has READ my “we are stranded” messages on WhatsApp at 4:49. That’s when i lost it. How can you see that your guest are stranded because of your incompetent assistant who didn’t let them in the Airbnb and not even bother to say anything, not even apologizing is just beyond me. That’s the type of person you would have to deal with if you decide to book with Evgueni even after reading my first hand experience with this “host”. Finally he grows a pair and texts us back to tell us the latest possible check-in is 02:00 AM and put the blame on us?!?! That’s when I lost it again and pointed out his blatant attempt on putting the blame on us considering the fact that even after having a delayed flight we still arrived at exactly 01:47 on the address he provided us(which turns out is not even the proper address but I’ll get to that later on). Finally at around 06:00 AM Evgueni send this kid who is half asleep to let us in. He picks us up and drives to another street ?!?! I check if i have entered the address wrong but no... turns out the address Evgeni provided me isn’t even the correct one...
At last we entered the apartment and this disgusting cigarette smell hits me. Not only that but the apartment wasn’t properly cleaned from the last guests. The towels they had left for us were absolutely filthy and there was even a chewing gum sticked to one of them. The bed sheets also had some stains and on top of it all there were these little ants all over the apartment. The other bed sheets we managed to find smelled funny so we decided to stick with the ones with stains on..
Neighborhood was noisy and a cockerel would wake us up every morning hadn’t we brought earplugs thanks to a lady who wrote about her not so pleasant stay with Evgueni and warned about that “bloody cockerel”. Should have listened to her and book somewhere else...
Showers also didn’t worked properly as previously mentioned by other guest.
And this is how my experience with Evgueni ends.
Eventually we got a refund from Airbnb for the first night that we spent on the street. Evgueni never bothered to properly apologize neither did Carolina(she actually sent a message at around 06:00 AM but quickly deleted it and I couldn’t see what she wrote).
Final thoughts, we had a wonderful time in Malta no thanks to Evgeni of course. To the reader of this review, you should definitely visit this beautiful country but do yourself a favor and don’t book with Evgueni as you risk sharing a similar or worse faith.
tl;dr
Don’t book with Evgeni