They were absolutely brilliant. Prompt in responding. We had to book them last minute as we couldn't get in touch with the other host we'd initially booked. It was raining, no sight of cabs, but VBL pulled thru for us. They had us in the apartment within 30 minutes of first contact. They had people in getting the apartment ready. I was impressed, especially seeing it was such short notice...!!! VBL saved the day...!!!