Simone was very proactive and always answered my messages within minutes. The house is very central - about 30 seconds to buses, shops, restaurants and ferries and a few minutes to supermarkets. It can get quite loud at night so might not be the best for families with small kids though, and for those who want to sleep in, be aware the the back bedroom is located directly beside a school playground and the school bell will ring starting at 8 and kids will be out around that time too. The cleaning issue put aside, the house was very well equipped and decorated as shown on pictures. For those with allergies, be aware that there are molds in the entrance/sitting room.