Despite our many issues with this stay, Franco remained courteous and polite, quickly addressing the items within his power.
That said, the flat was missing key items upon our arrival, such as hand soap, kitchen towels, a working toaster, and there were remnants of a previous party, with bits of balloons taped to walls and broken glass around the couch.
The jacuzzi was set to a max temp of 37, and we were misled that 37 was as high as it would go (as opposed to 40). We figured out how to change it to a higher setting, but not until weeks into the stay.
The biggest issue was the electric consumption. There were three of us, each making every reasonable effort to curb electric use, and we the house used far more than we expected. We were paying close to 150 EUR a week in electric, which significantly altered our budget for the stay. I can't imagine what it would have cost us in the summer heat.
When we tried to work with the host to alter our reservation length due to the added expense, they ran us in circles, saying it was impossible, and eventually refused.