We could not go to Malta due to the latest restrictions about COVID-19 and when we were negotiating for at least partial refund the hostess did not answer her phone and messages even though we contacted airbnb's help desk and they said that she agreed for a refund. We could not cancel our trip because the new restrictions came out a few days before our trip. Hostess did not understand our situation as a human to human and no money are returned to us.