The location is terrific. The place is cute but it has tons of stairs. Be ready for a workout!
The customer service email is very efficient, they will get back to you right away and will answer all your questions.
The place is really clean, however, because it has an open courtyard in the middle, there are a lot of bugs in the house. Especially at night. It was hard to sleep because it was really hot and only the room on the top floor has AC, the other 3 have fans. We had to leave the windows open and mosquitos and other bugs came through the windows. We got eaten by bugs all night. We couldn’t use the room on the ground floor for this reason.
The toilets have no water pressure, you need to flush them at least 6 times to make them work. Not a big deal once you figured this out.
We had a great time in Malta!