The apartment was not clean. We found dust, hair on the floor, spider webs in the corners, an hair clip beside the bed. The kitchen was not in good condition, the kitchenware were old and not clean. The microwave was not clean. Pots and pans were old.
Even though we were expecting a super host but we found the apartment not in good condition, we initially tried to be flexible and adapt to the situation. However, the main issue was that the apartment is extremely cold and badly isolated. Only small electrical heaters were initially provided. One of them was so old that the safe lock was not working and using it was quite risky. The heaters were not sufficient to heat the apartment in the cold days we were visiting. The apartment is not well isolated. In addition there are no heaters in the bathrooms and it is not possible to use electrical heaters since there are not electrical outlets.
The host acknowledged the heating issue but denied the cleanliness problem even though there were evidences and we collected photos to document it. Regarding the heaters, after 2 nights the host brought additional heaters. The situation improved for the bedrooms but not for the bathrooms.
Only a few toilet rolls were provided and the host stated that these are consumables and therefore should be taken care by the guests.
We only had a few days and we tried our best to enjoy our time in Malta. Having such issues with the apartment was not pleasant.