Spacious reasonably well appointed apartment with large balcony and lovely views out to sea. Unfortunately we had a number of issues while there, and although the host responded quickly and politely to most of these, it was clear that some were not taken seriously and our feedback was questioned. Here are a few of our issues of which we have also taken photographs and videos:
~ On arrival, significant amount of crumbs on sofa, both on top and between seats - cleaner sent promptly and brushed them into a bag. Vacuuming would have been better as some then ended up on the floor.
~ Only one sun lounger and no pad for it. Host advised that pads get mouldy as guests sit on the lounger with wet clothes. Said would try to source a second lounger. We suggested the kind that don’t need pads as the hard plastic one there was not suitable to lie on without a pad. Replacement came - same hard plastic with no pad so unable to use either of them comfortably.
~ Dishwasher had sign on it saying ‘out of order’ and when asked if it could be repaired, host advised it was no longer listed.
~ Major construction work ongoing all around the apartment complex, however one site in particular is to the front right of the apartment, near the pool and sun lounger area. When in the apartment with all patio doors closed, slight noise only. However when trying to sit on the terrace or by the pool the noise is extremely loud with something like a jack hammer going for most of the day. We are both NHS nurses and were so looking forward to peace and relaxation, but apart from the Sunday and the local holiday on the Tuesday it wasn’t possible to remain by the apartment due to the noise. When we complained to the host we were told that the possibility of noise from construction was on the listing. We had not seen this and when we looked, there was one sentence at the very bottom of the text under information about a baby bed and high chair being available. The host indicated that they have 25 apartments and we were the only ones who complained. Speaking to others by the pool, both guests and residents, this was not the feedback that we were hearing from others who were equally frustrated by the loud and constant noise. Given the level of disruption and the cost of the apartment, we feel that the issue of construction and noise should be prominently displayed on the listing. If it had been so and accurately described, we would have chosen a quieter option.
~ Hairdryer not working, messaged host and new replacement one arrived very promptly.
~ As the week went on, it was apparent that the thoroughness of cleaning in the apartment was not of a good standard. We are not in the habit of going around checking things, especially when there are large notices up assuring of the additional cleaning regimes during this Covid pandemic. However, some examples of poor cleaning are… the shower in the master bedroom had black mould around the tile seal and around the wall attachment, the small bin in that room was also black inside. My friend dropped something down the back of the chest of drawers in the twin room and pulled it forward to retrieve it and there was lots of fluff rolling about. The skirting in all the rooms was very dusty. The oven (which we didn’t use) had grease down the door and on the bottom of the oven. We pointed all of these out to Dean when he came to pick us up for the airport transfer, as after the response about no one else hearing the construction noise we decided not to engage further with the host as we felt as though our experience/feedback was being challenged.
On a positive note the apartment is well situated to explore the local area, and the optional extra of airport transfers and being shown around the apartment on arrival worked very efficiently.