First of all, I think this host does not understand a proper behavior when it comes to communication about problems we had. As soon as me and my friend saw the conditions we had to live in in the bedroom, we thought to ask the TWO cleaners if the bedroom has yet to be cleaned, they looked at us and said "Yes, it's clean". Well. Where do I start of how clean this bedroom and private bathroom was. The bedroom walls were covered in dust, I have dust alergies and I started sneezing immediately when I came into the room. Not to mention, there is mold everywhere, next to windows, ceiling,the bathroom is full of it, you can clearly see the mold in the shower, on the floor and even on thr toothbrush holder. It wasn't thay pleasent of a surprise to se someones stuff inside the batrhroom drawers, we dont mind sharing it, but would be nice to know that lots of things are going to be there. Once we found another place to stay in, it was within 30 minutes of being there, we have left and got yelled at by the cleaners that we are liars and made it up that bedroom is not clean. I'm sorry, but my health is way more important than your feelings. We are nice people but we did contact the customer service and they said our documentation(pictures) were valid to prove that this bedroom and bathroom were definitely unclean,so fortunately we got more than half of our money back. I wish Christine and cleaners to rethink what clean is,maybe start treating apartment from mold. Good luck and for customers,really be careful. Luckily we had a great person taking us in the last minute.