I hate to write a negative review because the apartment itself is lovely. However there were so many broken fixtures and fittings that it was a disaster and ruined our trip.
On the first night my children's father came around to look after the children so I could go to get food and when I returned he was locked on the Balcony with our 2year old and 4month old alone inside because of the faulty door. We had to get the fire brigade to let us In because my kids were inside for over an hour and the keys were inside the door. This could have ended very badly!
When we arrived there we found dirty towels on the washing machine and no hairdryer. Bath full of stagnant water and we couldn't empty it . The shower fitting fell off the pipe constantly and made it impossible to use the shower, resulted in it eventually falling and smashing the basin.
The second day I got locked in the bathroom twice because there was no handle inside. I did see something on the reviews before I booked but didn't realise what it meant until I arrived . This is so so dangerous! My kids we're alone in the other room
, luckily my partner was able to come and open the door.
When I reported all of this Caroline told me they knew about the damages from before 🤦🏻‍♀️that's really bad renting out a faulty apartment. My 3.5 month old baby could have rolled and felll off the bed or my 2year old could have hurt herself. The floors are so so slipppery and lots of sharp corners!
The communication wasn't great either-the assistant took 5/6 days to get back to me about the tv and hairdryer, by which time we had already flown back home. There was no hairdryer, tv didn't work and we messaged both EVGENE and Carolina to ask where the hot tub. I looked but didn't see one. I'm really disappointed about the missing hairdryer as I was unable to do my hair the entire trip. And no use of the tv to
Overall It's a lovely apartment and was very clean and spacious. . The previous tenant had left lots of food items and seasonings which was useful. Just not family friendly