We were very disappointed with the standard of cleanliness in relation to bed linen, damp towels, the sofa and generally the accommodation would benefit from a freshen up, i.e. paint on walls, new mattresses, new linen, new towels and a new sofa. When we left a message expressing our concerns, we did not receive a reply until the following day, by which time we had moved out. Chris's reply by email was flippant and dismissive of our complaints.