This stay was through 360 Estates at Mercure Hotel in St Julians, and 360 Estates made this a smooth, easy stay. I arrived late from the airport, but check-in was very smooth and easy at the hotel, with both the front desk staff and the doorman providing exemplary service--quick, gracious, competent, and pleasant.
My room was beautiful--clean, spacious, cool, clean, and very restful. It was a lovely space with inventive lighting, and a very nice marble bathroom where everything worked just as it should have. The bed was very comfortable, and the room included a hot water kettle and instant coffee plus milk, which was great the next morning. After a long trip, I really didn't want to leave!
The best part was the staff. The front desk was staffed by an extremely pleasant, engaging gentleman from Bangladesh who spoke very good English and who was conversant in politics of the day, so we had a lovely extended chat in the middle of the night after I returned from a Halloween gathering at a friend's house. He was most gracious in fixing a minor problem with the air conditioning, and ensuring that my stay was perfect. The doorman was simply wonderful--so obliging in carrying my suitcase up to my room, and opening doors for me to get me safely and snugly ensconced in my room after a difficult trip. Both provided simply outstanding service, worthy of a 5 star hotel.
I would return here any time, as well as recommend this stay unreservedly.