We booked on the night of travelling to Malta, although my first request was not received by Christine, I sent a message to her and she responded very quickly. Our flight was delayed so we didn't arrive until midnight, Christine gave us a description for finding the apartment and left the key under the mat. Our Google maps couldn't find the address but we asked at the airport, it was about 5minutes walk and in a nice area. Apartment was lovely and I felt at home. We didn't meet Christine as she left early but her dog was fun and very cuddly.