I must say the stay was a completely unpleasant experience ruining our holiday. From having no hot water, filthy pool and to more serious concerns of constant tripping of the electricals posing a huge health danger.
The property was handed over in an atrocious manner leaving us to hoover our own rooms again with all sorts of debris on the floor.
The listed pool looked more like a slump which we tried to clean ourselves before you arranged it to be cleaned. It was filled with cigarette butts and filth. This meant we had to cancel plans to wait for this to take place. Ruining our very first day of our holiday.
The kitchen was covered in dirt the cutleries nor dishes were in a state that can be used or even called fit to eat on. There were no basic utensils such as glasses, pans, etc. The kettle was not in a usable state with unsafe calcium build up.
Further to this there's also multiple plumbing issues whereby after a shower the whole ground floor was flooded.
Even after we had cleaned the entire flood we were absolutely shocked to return home to only find that it had somehow flooded again.
I must say the state of the property and service offered was not in par with the rate that it was listed for. Although it was at 50% discounted rate it does not mean the property should be provided in an below acceptable standards.
Atleast the bare minimum essentials is what we expected at the villa where we planned to spend the majority of our time.
We had received a complaint from the host Andrea 5 days after our departure, and as a responsible host she should have either been present for our check-out or been around during check in to ensure we are satisfied.
To raise complaints around lights/ AC and it's implication on bills is not of our concerns as this was raised 5 days after checkout, I am still reluctant to believe that the mentioned items were left on as we had checked prior to leaving.
There were multiple damaged items of furniture across the house that Andreea was aware of but she did not acknowledge or make us aware of from, broken banisters on the stairs, broken handles on doors, damaged pipes in bathrooms and un functioning blinds in bedrooms.
To complain about rubbish being left when we had cleaned the house placing almost all of the rubbish in plastics bags even after paying a hefty cleaning fee in advance is a unfair statement.
In fairness to the host, we did recieve a complain about a pillow being thrown into the pool, but we had left the mattress outside to dry due to a water spillage and completely forgot and the wind must of blown it into the pool.
But the host did promise to attend to the concerns raised about the flooding but Anreea only got back to us on the night before our departure, I felt very disappointed and thoughts the service provided was very unprofessional.