As air bnb hosts ourselves back in Australia we understand how it works and always try to ensure our guests have a fabulous stay in our home. We have a checklist to confirm that all features of the house are working as well as water and milk and a few condiments supplied.
A few things that are missing or not working-
* no dish cloth to wipe benches
* door handle broken to outdoors in main bedroom
* wifi is not meliti (password should be provided, not stated “in lounge”)
* chipped glass wear - should be thrown out
* no bath mats provided- had to search cupboards to find 2 (should already be in bathrooms ready)
* no bottle opener for wine
* very few utensils - hard to cook
* no dishwasher tablets/liquid- had to buy our own
* no more bin liners- had to buy our own
* broken toaster- day 3 got replaced
* stove and benches extremely grotty- have taken a picture
* stove range hood- fan or lights don’t work.
* rail in bathroom broken
Maybe because it was a quick clean and turnaround that these got missed, and I understand this, however there should be a checklist to run through and we would have been happy to wait another hour to ensure that the apartment was thoroughly checked.
I’m sorry for the negative points but as hosts ourselves it’s better to have feedback prior to and during the stay so it can be sorted out/fixed. Well, that’s what we thought- we got an immediate promise on the first day with our concerns, but nothing happened until day 3 which was too late.
On a positive note the house is wonderfully spacious and comfortable and in a lovely area.
It is not considered an air bnb if amenities or utensils aren’t provided and we have to purchase our own cloth to wipe benches and dish washer liquid to put in dishwasher.
Would not recommend staying. Superficial clean but look deeper it is extremely grotty.