We arrived at the property at 9.50pm. Upon arrival the key box was empty , we knocked on the door to be greeted by another guest, who had taken our keys inside.
We were allocated a downstairs room but this had already been taken by the other guest who had answered the door.
The inside of the property is beautiful with a small seating area with TV a kitchen table and chairs, a kitchen area and staircase leading to other guest rooms.
We went up to our room and unpacked. The room was pleasant with a small shower room and a little cosy terrace.
We had an early start the following morning as we were catching a ferry across to Gozo to scatter my late brother's ashes, so we decided to get an early night 10.30pm on removal of the cushions that were on the bed I found long hairs on and around the pillow and when I pulled back the sheet small short hairs were in the bed along with more long hairs.
We immediately contacted the Host by text at 10.32pm, 10.37pm 10.46pm and 11.15pm and got no response so we contacted Airbnb who said we needed to wait 1 hour for a response from Elle which wasn't forthcoming at all.

All we wanted from Elle was a change of sheets so that we could change the bedding ourselves and get a good night's sleep, or to be told where in the property the clean bedding were kept.
We had no alternative than to strip the bed ourselves and lay awake all night on it.
Elle responded at 01.08am accusing us of messaging late in the evening, what were we supposed to do? we were also asked for photo's which we sent across to her.
At 01.39 Elle's response was after us telling her that we had no alternative than to leave the property her response was
"You are just trying to create false accusations against us" and that her staff would be there at 8am.
Elle couldn't of been further from the truth we had chosen her property because of her previous good reviews and were looking forward to staying at her property, but with the attitude she had she left us no alternative, other than to leave.
We were only partially refunded by airbnb as we were booked for a 5 night stay, so this experience actually cost us just over £80.