Having stayed in a lot of different holiday rentals now over the last 8 years, I very much felt like this one wasn’t up to a standard you would expect. I didn’t feel like there waa much care given to the guest experience. Some of these thing were small but mounted up. Like for example there was no tea or coffee on arrival, no welcome/info book, no fire alarm, no first aid kit, a broken old gas heater that you can’t safely turn on at night ( the ignition switch was taped on and just fell out when you pressed it ), rusty old bin in the bathroom, no heater in the second bedroom, crack in toilet seat which was black from grime setting in ( not hygienic ). Etc etc.
However, more concerning was all the water coming in. With only normal rain, it came in all the windows and the balcony doors. In heavier rain it came through the ceiling in the kitchen. It was streaming down the electric oven, microwave and isolator switches in the kitchen. They claimed that the ceiling leaks were new but the ceiling showed large water marks in these locations before the water came in.
The windows showed streaks going down into the plug sockets before it rained. There were holes next to the plug sockets where old ones had clearly been replaced, presumably due to a previous problem.
The host admitted she knew about the water going into the balcony door, there is also a review from January 2018 that says there is puddles too so this is a long running issue that has not been dealt with. That is the worst thing in my mind because it’s a solid floor and I slipped on the water. What if one of us woke in the middle of the night and didn’t see the water and slipped on it? What if one of our elderly parents had slipped on it? The host claimed it “was a little be of it water”. It really wasn’t. The floor was drenched.
This aside, it is a nice location and a nice flat with a good view and the communication was good. But for me, the lack of care to the safety and experience of their guess and to excuse themselves of the issues rather than just apologise is not ok.
This was a special holiday for my mother in laws 70th birthday, if it wasn’t for the fact we moved to a much nicer property after a couple days, the holiday would have been a disaster. Very dissapointing.