The main pro about this apartment is location. It has a lovely view of the ocean and it’s in one of the top neighborhoods in Malta. However the lack of amenities detract from its billing as a luxury apartment. For the almost $300 a night for this apartment you’d expect more than just some hand soap for the sink. You have to bring all your own toiletries including shampoo and soap for the shower, and laundry detergent. The Wi-Fi in the apartment was spotty with no access from the 3 bedrooms and only strong enough in the living room. The heating system was difficult to control and in the master bedroom the unit flashed red and green lights throughout the nite. It gets rather chilly at night and we tried every which way to turn up the heat but were unsuccessful. There were no manuals that told you how to operate the heating system, the TV system or any how to use instructions. for the appliances. There was a TV monitor in the master bedroom but it wasn’t set up so you couldn’t watch any TV unless you happen to bring some DVDs. We were so puzzled by why they would have a TV in the master bedroom if it didn’t work that we messaged them and got confirmation that unfortunately it was not set up!
For check-in there was no instruction on exactly which building to go to since when we got there it was early evening and dark so it was difficult to know which tower our building was part of given the number of towers in this complex. We had to call this agency to get clarification but it was very frustrating.
We never met Aaron although he was listed as the owner but rather this is a large agency that had various representatives. The person who checked us in tried to tell us that we needed to pay extra for their parking garage and that our rental car would not be safe on the street yet we managed to find parking every night very easily. It was also unusual that there was only one pillow per person and when we asked for more he said there were some in the closet but there weren’t any. The mattresses were overall not the highest quality and were quite lumpy. While we enjoyed the location we did not feel that this was up to standards for a luxury apartment as marketed.
They also expected everything to be cleaned up and they warned us that if not we would be charged an extra significant clean up charge. While we did everything as they instructed we felt that it was rather unusual to expect guests to fully clean everything and put clean dishes away and take the garbage out for this type of rate. Finally, the photos are not totally accurate. In fact the living room arrangement and the dining room should be reversed and there were hardly any real amenities throughout the apartment.
A few upgrades should be in order to justify this rate; for example a Wi-Fi extender so that the whole apartment could have better Wi-Fi should be installed. Having adequate toilet paper would be another plus since we actually had to go and buy our own after a few days given that there were three bathrooms and 5 adults; again not what we would expect for this rate. This is a wonderful location but if we were to return to this beautiful island, we would certainly choose another apartment in this neighborhood.