Never met Neville or Ruth, but they were easy to get in contact with. The apartment was very clean and fit the description. They provided plenty of towels and extra blankets. It says it can accommodate 8 but I would say comfortably 6. We had 7 and luckily we were all friends and comfortable with each other. The apartment felt very safe and secure. The apartment is walking distance to a lot of shops and restaurants. It is also close to bus stops which is good to get to the main attractions and bigger cities. I would not stay in this location again (because it was pretty far from main attractions using the bus) but would definitely stay in one of Neville's other apartments at a different location!