it was very kind that we were able to have a late check out and in general the communication was very fast and profassional. The problem is that the room/apartment is a former gerage, so you are at the ground floor and have a paper wall towards the street and no real windows. so it feels like you are sleeping where actually a car would be. At night you hear every sound of toilets and flushing above and people who are bumbing into the door are super frightning as it feels like they are actually steppping into your bed. for our puppose it was fine but i would not suggest staying there longer than one night as it does not give any way to feel cosy.