Really clean and tidy. Denise was easy to contact and quick to reply. We checked ourselves in, which worked well and took away any worries about being delayed on arrival. The flat is well situated and is very close to some brilliant restaurants. There was a welcome basket when we arrived (I'm now addicted to some Maltese crisps called twistees) which we really appreciated. And we loved the sunny yellow door! Because the flat is partially below ground, the kitchen area smelt a bit damp when we arrived but after we switched the dehumidifiers on we didn't notice it, and it didn't bother us upstairs in the bedroom. Would certainly recommend this place; with all the little special touches like the toiletries it felt a bit like a hotel.