Ian was nice and available. We had a nice stay although I wouldn't recommend the flat for a long stay (we stayed for 11 nights) because of the musty smell, sagging bed, street noise and lack of natural light. But the price is really cheap and location is very convenient if you're on a budget (Ian also rents the apartments on the upper floors that are probably much nicer). Also, beware if you're willing to use the washing machine available on the roof top: one jumper I had left to dry strangely disappeared overnight!