Franco was more than helpful. When we needed anything he brought/did it as soon as possible - he didn't mind we were having trouble with something at 9.00 pm he arrived in about 15 minutes. He's very friendly and only goes to the flat when needed. The apartment is fully equipped, huge and beautiful - not to mention the location is also perfect. Everything is tidy and has a lot of accessories. It's a 5*/5*! When I get back to Malta I'm sure I'll contact him again.