Arrived at 16:30 at the appartement, cleaner still was there. When he left(17:00) we went inside and the room was dirty(dirty bet sheets pieces of hanzaplast of previous customer smell of piss in the bathroom plus hair and lot of other staff all around the room ) we ask to change room and after an hour they told us they couldnt find anything else and they would send the cleaner again ( time 18:30)..On the top of that they didnt accept our refund request while we had to rent another room for our accomodation due to lost trust on their cleaning methods in a pandemic period