Jason was very accommodating and arranged an airport pickup for us when we had to change to a late arriving flight. He responded immediately to some minor issues with wi-fi and a non-operating fan. I can't fault his friendliness and helpful attitude. We had a great stay and thought Malta was fantastic. My daughter needs strict gluten free diet options and this was brilliantly catered for in Malta - possibly the best of any country (including the UK) we have been.