The property location is amazing. I understand it is a luxury position and the view is breathtaking. Location is excellent for anything you need. Property when we first went in was at night. We paid for the hot tub and the taxi driver we booked through 360 initially looked under the cover and advised us to contact 360 to come clean it. We assumed it was just from sitting with the cover on and it was working and bubbling away so I did contact them but we used it a couple of times the first day out of desperation as it was so hot. It was only after not using it a couple of days and letting it sit we realised how bad it was and 360 never got back to me about it. So it wasn’t used again. We all showered before using it, but the sides when wiped (which we initially thought was the pattern on the plastic) turned out to be dirt, the head pads were also crusty.
After the second night the air conditioning stopped working in one of the bedrooms and again I contacted them and it seemed as though they were going to do something, but once they realised it was the actual unit and not something we had done they decided to ignore that message and the follow up message the next day also. So one room had no air con for the rest of our stay. This was in extremely hot weather.
There were hand prints on the walls, stained towels which we washed, yet we are warned about if we leave stains on the towels but they were stained when we got them, one of the doors had wood hanging off and the glass was cracked, the kitchen tap was wobbling all over the place. We stripped the beds as we always do when leaving, to make it easy for the cleaners. Only to discover badly stained pillows and one with blood stain which obviously hadn’t been washed. The elevator is alright as long as there are just a few going down the lift, otherwise you have to go to the first floor and walk down. (We were told by a resident they are looking to change the lift shortly)
Otherwise it’s a great location just pray you don’t have to complain about anything otherwise they completely bypass your message and send other information to you instead. They ignore complaints and items that need fixing completely. Even when I messaged all this in a private message with photos. I received an automated reply about leaving a review.
The kitchen is huge and it is a stunning property. But it needs work.