Stefan was there foe us if we needed anything. Check-in time is supposed to be at 3pm but we managed to enter at 12pm (always depending on the previous guests and the time thry spend cleaning the room). We were wo people and the apartment was really big for us! If you like to cook, the big kitchen next to the living room creates a comfortable moment. Big bathrooms and rooms, were all the furniture is very clean and modern. We would stay there again if we had to come back! :)