Check in, key safe code very difficult to get, we had to chase for it on arrival, at this point we recieved a texted utilities bill with 72 hour to pay but not able to get in unless paid, not expensive, just inconvenient at this point. Two hours of negociations they let us in so we were not stranded, as discribed by their staff "a show of good will". It was a little inconvenient not to have our own main door key and had to get the key out of the key safe each time. Apartment was exactly what we wanted and as discribed, perfect location, although balcony windows did not seal well so was a little noisy from road below at times. Water pressure was a little hit & miss, however, not too inconvenient. It sounds like we had a poor holiday and they is not our intention to give that impression. We had a great time we will certainly go back to Malta and we would book through Shortlets again, we know what to do now. Lovely apartment, great location for us and very cost effective.