Nadya met us at the house and explained everything to us. There were no problems and everything was as the advert. When we left Nadya was extremely helpful ,looking after our luggage at her office as we had a late flight and new arrivals were due in the house. She printed our tickets/boarding cards and helped with taxi to airport. All in all Nadya went over and above what was expected to ensure we had everything we needed. I would recommend Nadya's to friends without a doubt.