Very disappointing. To her credit Alison was excellent about communicating check-in and she organised a driver from the airport for us, which was great as we had no idea where we were going. But the flat totally let her down: we booked for two nights and left after one because we couldn't stand it. It is very, very small and almost completely in a basement. There is only one meaningful window and the whole place is gloomy and dark, with a ventilation fan that ran noisily and constantly to manage the humidity. Valletta is not exactly shiny and polished and it has its scruffy charm, but the street this flat is on is a particular disaster of broken down doors and rubbish, really very depressing to arrive to. The bathroom door (which is not really a door but a cheap plastic folding screen) didn't close and the kitchen was unusably cramped; but the real deal-breaker was the tiny hot water tank, which took a half-hour to warm up for a 3-minute shower. In its defence the flat was clean and the location was great, but it is backpacker's basic and beyond uncomfortable.