Pierre was friendly and tried to help us but the management at Buena Vista Holiday Homes acted very dishonestly. I'll try to be as honest and fair as possible with this feedback...
- Images on the listing showed a view over the sea, with Valetta in the distance. In reality, those pictures are old because now there are 3 huge building sites around the apartment.
- Very loud building works starting from 7am every morning directly outside our bedroom window, across the street and across the plaza
- Pierre apologised, said he'd update the images and offered €150 refund.
- We declined, because the refund wouldn't stop the noise or give the apartment the features we paid for, do asked to move to another room instead.
- Pierre offered us another room, for an extra €400
- I asked Airbnb for help with the fee as there was nothing else available with our chosen features (pool, balcony, view) in our budget, and we felt it was only fair considering this was 100% Buena Vista's fault for lying about the view, and not disclosing the building works.
- Airbnb spoke with Buena Vista management, who told Airbnb that there were no construction works and that I was lying...I have images and videos for anyone who needs proof.
- Airbnb were totally unhelpful. They allowed Buena Vista to use inaccurate pictures, and then told me I was lying about the construction works despite pictures and videos to prove both points
Will never use Buena Vista again. Thanks to their dishonesty, we had to pay €400 more just to get what we asked for in the first place.
Really sad to see that Airbnb is comfortable allowing their clients to lie to guests with no repercussions.