Communication was on point there were no complications and the small pigeon lock system for the keys works perfectly. The location is splendid and Ian was extremely helpful with all the tips. The photos are accurate, the bed was really comfortable and the kitchen was welll equipped. It was really handy to have a washing machine the only downside to the place was he damp. As the flat was in the basement, the damp really got to it. Despite having the fans and ventilating system it had an unpleasant smell and some of the things were moldy. If we come back to Malta, we are definitely staying here, but in the upper apartments! (;