It is impossible to find the apartment with the address provided by 360 Estates as in the street you can't find the civic number of the apartments, the houses in this street are given by the name of the Court. The telephone number provided by Air bnb does not work "the number you have dialed does not exist", I have sent a message through Air bnb before checking in to ask their indication how to reach the apartment but no feed back, through Airbnb assistance staff finally they sent me a message and give me a contact number of Daniel, but when I could not find the house in the street, I called it was alway busy, finally there was a lady that found us along the street seeking for the house and we have asked information and she was the person that 360 Estates asked to bring us the key of the apartment, when we made some question about the apartment she did not know anything. We are 6 persons and we have planned different activities the day after, they gave us only 1 key, I have asked for another one, Daniel said to me that he would bring us 1 later, in the evening I did not see any one bring another key to us, I called again and he promised to bring another key the next morning before 9 am. The day after we waited again until 9 am no one came, I called again this time his colleague replied the phone and tell me Daniel should be back next week, he did not know about the key and he would checked with Daniel, 15 minutes later the lady came with another key. When the air conditioner in the living room did not work properly, I asked 360 Estates to send some one to check, on the phone they said they would send some one but of course no one came until we checked out, so I given up and got tired of contacting them. It was very bad experience with 360 Estates, no feed back from them when I asked the indication how to reach the house but my telephone number has been given to their staff to send me via whatsapp offer tour, boat and things to do in Malta.
Positive:The house is closed to the bus stops, the kitchen is well equipped
Negative:
- we could not stay in the terrace and use BBQ because the terrace is very hot and sunny until 8 pm, there is not sun cover
- apartment's door: we have noted if you have only 1 key, you get out of the house and lock the door with the key, the other persons stay inside the house can not open the door without key, it will be very dangerous in case of emergency
- the pillows are very high and very hard, it is really uncomfortable to sleep, we all could not use them as pillows