I would like to make this review as fair as possible and highlight why we rated this as three stars. For that, I will try to break down in a few areas.
The flat (5 stars)
The flat is really nice, great for families and super close to many shops, restaurants and a few blocks from the beach. Also has a super large terrace (that unfortunately we could not enjoy that much for it was too cold) that must be great during warmer months. Public parking is available all around the building however it requires patience to find a spot.
The experience in the flat (1 star)
Our check-in was pretty easy, however on the second day of our 5-night stay, we started to notice a few things. There was some plumbing issue that was causing some water leaking in the bathroom and the kitchen sink was clogged. Also, since we stayed during winter months, the flat can get pretty cold due to lack of heating (even though the living room and one bedroom have ACs). People who live in cold countries and are used to home heating might be particularly sensitive to feeling cold inside their houses.
The host response to our issues (5 stars):
We reported our issues and the host promptly tried to address everything. For the plumbing issue, they managed to find a plumber (even though it happened during New Year's Eve) who fixed the bathroom but didn't manage to fix the kitchen (apparently it was a problem that would require more work). For the cold, they managed to arrange an additional heating device that helped with it. Also during the process, the host was promptly trying to reduce the inconvenience by giving us some treats (wine, cake, etc.). Even though some of the issues persisted, I have to recognize that the host tried the best to fix and make our stay worthwhile, spending their holiday time to assist us and we greatly appreciated that.