I had to cancel coz the Maltese islands were hit by Storm Helios. To travel from the main land to Gozo there is only 1 option .... by ferry! The sea was extremely rough and winds were gale force strong so it wasn't safe to travel. Also on TV were announcing to stay indoors unless it's really really necessary.
So basically my review isn't on my stay but why I had to cancel.
Regarding the communication with Conrad, when I booked he was fast responsive and since I always travel with my dog Duke, I assured him and not to worry as my dog is well trained and he told me that there was no problem bringing Duke as his place is pet friendly listed. However on the day when I was supposed to travel and Storm Helios was already battering the islands, I texted him to tell him that I will probably cancel the trip as it's not safe to travel. I didn't receive any replies from him. Eventually I had to cancel due to the reason I mentioned above which were above my control.