I would NOT recommend staying at this property based on the host’s inability to resolve our issues. They totally lacked empathy for our situation despite the listing not being as advertised when we checked in. I feel like we’ve been scammed as the issue has still not been resolved from a financial perspective.
We carefully selected this listing months in advance based on the fact it had two bedrooms because we needed our privacy. The AC in the first bedroom was totally broken when we arrived - it was not checked after the previous guests left days earlier and also was not noticed when the person came to set up the unit for us. It could not be repaired/replaced during the entire duration of our 4 night stay which meant we had to make the choice of sleeping on the pull out couch in the common area (not comfortable or private), or try to sleep in the sweltering bedroom (it was still 27c/81f outside at night so opening a window for relief was not an option).
The host offered two options to resolve the issue: leave the property OR receive a 13.5% discount. I spent 2 hours of my holiday time searching for another property and found nothing comparable. I made the host aware of this but they did not care even though it was already late in the evening by this time. We didn’t agree that our guest losing the ability to sleep comfortably is worth 13.5%, so we asked for a 33% discount as a compromise. Our request was denied. The host was adamant on us leaving the property as the solution, but quite frankly, I didn’t book with another property- this issue was between us and therefore should have been resolved between us in a fair financial manner rather than forcing us to lose a precious day of our vacation by moving to another property the next afternoon. Instead I paid full price to sleep on an uncomfortable pullout couch without privacy. At the time of writing this review, I still haven’t received the 13.5% discount as offered by the host.
The AC may eventually get fixed, but if any issues arise if you stay at this property, please understand this is how you will be treated. I think the way a host handles situations like these says a lot about their character / their ability to be hospitable.