Booked Apt 9 - which is next to the roof deck. Don’t be impressed - there are 2 additional apartments on top of the apartment only accessible via a metal staircase next to and above Apt 9 so EXTREMELY noisy ALL hours of the day & night.
“Hot tub” is NOT heated or usable. In 5 nights there, we tried to get Wayne to fix it but never happened. Full occupancy in the building but no one ever used that tub since it’s in the basement and COLD.
Checkin: smooth since it was electronic BUT the apartment was dirty and stuffy when we came in. Floors and countertops were dusty, bathroom smelled and toilet was unflushed and had poop in it. The duvet smelled of urine.
We reported these issues to Wayne with pictures who was surprised. Having said that, he sent someone with another duvet as we were heading out. Unfortunately the duvet they sent was a single + without a duvet cover!
I didn’t sleep all night due to the noise and how cold it was. I requested from Wayne a refund of this first night and explained that if the place wasn’t properly cleaned, duvet replaced with 2 or a double, etc then I would request a full refund of the whole stay and move elsewhere. He agreed to that.
2 days later - the apartment was cleaned (finally), but the refund of the first night wasn’t processed yet.
My follow ups - Wayne said his colleagues heated the tub which actually wasn’t heated or even open when I went to see it around 9:30pm right after his confirmation. I even sent him a picture of that.
He didn’t respond to any communication after that. I requested Airbnb to get involved.
I’ve been an AIRBNB guest since the firm’s launch and never had any such issues with any host.
Super noisy, expensive place with a tub that markets well but is unusable. I do NOT recommend. Only thing working for this place is the location & decor.