While I didn’t stay with Jim due to an error from Airbnb, Jim was extremely patient and very willing to help me get my refund back from Airbnb. They gave both of us a horrible time and took over 18+ hours to do anything about it. Despite Jim being busy with an important meeting and not going to get paid, he still went out of his way to help me and accommodate me. I think it’s testimony to his great character and it’s why he more than earned this review.