Mazen and Natalia are wonderful hosts! We were greeted with lovely homemade welcome plate. Our airline has lost our luggage and stroller for 4 days and they accommodated us in every way including with a loaner stroller and toys for our 3 year old. They provide great welcome material to familiarize yourself with the area. The location of the flat is fantastic, very clean, and beautifully decorated. They reply to messages and questions immediately and always will to assist with anything. They are very helpful and courteous. I highly recommend staying here!!