Kirsty was really friendly and helpful without being overbearing, she answered any questions we had very quickly and was relaxed and approachable which made us feel that we could make contact with her if we needed to. Our flight landed early and do we arrived at the apartment ahead of schedule but Kirsty still welcomed us with a hug and a smile and let us drop our bags off while she cleaned the apartment after the previous guests. All in all we rally loved the apartment and it was such great value and we loved the location and meeting some local people too.