Communication was very good - although the check in was stated for 4pm Val emailed to let us know that the house was going to be ready a bit sooner. The place was very clean and Mauro was very welcoming - telling us about the house and leaving water and wine to get us started. There was some very useful info in a book made up by Mauro and Val, there was also 2 guide books and loads of leaflets to give ideas of where to go and what to do. The house was comfortable and well equipped - there was even plastic boxes to take your own packed lunch in. I would recommend this house.