We had a great time in Malta and our AirBNB was in an amazing location. Everything is within walking distance which is perfect.
We did have an issue with the Hot Tub while we stayed, it didn't work the entire time - despite Shortlets' attempts to fix it. We were compensated for the inconvenience which was nice.
However, one of the main things to highlight was that we had issues with our bed slats, they kept falling through and breaking and it impacted our quality of sleep. Overall the apartment could do with some TLC (paint work was a bit messy, holes in the kitchen cupboard and the bathtub leaked) and cleanliness could have been improved.
Shortlets did attempt to action as many of queries as quick as possible. Our contact Franco in particular was really helpful. Can't knock the service, but the apartment does need some touch ups.