The communication with Paula went very well, she has a quick reaction time and is very attentive and structured. We were picked up from the apartment in a minivan and the check in process went well. A small note: Paula told me that we had to pay 20 euros per car and, as we were with 5, we had to pay 40 euro's (2 cars). Kind of weird that there was only one car at the airport that could fit us all... Great about the apartment: it is large and spacious; the balcony is a great added value as the view from the apartment is stunning!!! Honestly, we had breakfast every morning with seaside view. We stayed in the apartment for 3 days.
I do however have additional feedback on the apartment: Upon entering, I noticed that the floors were not cleaned well. I walked around on white socks who turned dark on the soles. The lady who did the check-out was not very willing (and in an obvious time pressure, she wanted in and out in a few seconds) to listen to our remarks which gave us a unwelcoming and unpleasant feeling; like we were just a business transaction instead of welcomed guests.
Furthermore:
The apartment is a bit different from the warm and colorful pictures in the ad and it has deterred maintenance. There were loose hooks and damaged furniture in the bathroom, and the shower works with one setting: When turned on -> very harsh stream (=water everywhere) and temperature switches (bloody hot all of a sudden). There's almost no other setting in between. The kitchen equipment > the oven gave off an alarm in the middle of the night while we hadn't even touched it. The bedroom had no blackout curtains -> when the sun arises you're awake, and I wasn't too happy with the beds, mine creaked and you could feel the whole surface moving when you moved. The balcony floor was not cleaned: we even found a large piece of glass.
Perhaps I'm too spoiled by the other great experiences with Airbnb, but I thought it detracted from the greatness that the apartment could have been. Overal, we had a great time in Malta. The apartment is situated beautifully as it is close to public transport and a shopping mall for groceries.