The worst check in experience I have experienced, and I have travelled extensively through Europe, usually in hostels.
Was given the door code before arriving but no other information. The listing says check in from 2pm so we did assume that we could arrive any time after that. Arrived after 2pm and waited at reception for 45mins. Called the number for reception 6 times over that time before someone answered. He just said 'isn't the key on the desk?'. Turns out there's a pile of other guests names, phone numbers and booking information, with their room keys. Could have just taken whatever we wanted and got into the rooms. We noticed this is done every day and you can always read all guests personal information on the reception desk.
Check in once someone actually came was disorganised and unprofessional. I was asked to pick out my information from all of the available ones on the desk, no ID requested or verified, I just pointed to one and said 'that's me' even though my friend had made the booking. Then I was asked to give 4 euros tax but they had no change to give and no card facilities. Instead she called up someone and I had to wait for someone to bring change from elsewhere (instead of them letting me pay later when they had their act together). Then they sent a child downstairs with my change. I was dismissed and had to ask which way to my room.
No other information about the place, or details about when breakfast was, or the pool (which looks pretty run down too btw) were given at all. Absolutely appalling customer service.
The wifi is terrible unless you are sitting in the lobby right next to the router.
We were only given 2 towels and cups, despite booking for 3 people. It was a horrible experience trying to get another. Again called on the reception phone multiple times. Once answered, Robbie was rude, agressive and argumentative saying it was our fault for not telling him, despite him never answering our messages on the app or the phone. Our room was serviced the first morning but again only 2 towels and cups left despite them knowing 3 people were staying there.
The room smelt very damp and musty and all of our clothes and belongings became damp when we were there despite the heat. We had no control over the aircon other than turning it off and on and it was pretty ineffective for the size of the room and the heat.
The toilet leaked and flooded our bathroom floor, which made it difficult to use the bathroom and unsanitary.
We also witnessed Robbie yelling at and berating a female worker in the lobby which was very upsetting to see.
Breakfast was basic toast and cereal with tea and coffee.
Overall, if you want a basic cheap room with no frills or aircon or wifi, then this is the place for you!