The apartment is really nice. Great location, lots of space. Noel responded very quickly and tried to help us. He seemed very nice.
However we experienced some problems we never had with Airbnb before :
- we didn't have water in the apartment for two evenings in a row. Which means no shower and no toilets in the apartment
- there was a construction site just under the master bedroom. The noise was so loud in the morning (from 7 AM) that it was impossible to sleep and it was even difficult to stay in the appartment
Noel is not responsible for those problems. However, we could have been informed about the construction site before coming. This is not something new and Noel could have warned us before having us coming with our 3 young children.
Regarding the lack of water, it is hard to understand that a professional renting service like Noel's did not offer any kind of compensation for it. They tried to find solutions, especially the second evening. Still is it normal to pay full price and to have to go to another flat to take a shower or go to the toilets ?