We were a group of 12 ladies staying at this place, aged between 32 and 58. I have added some brief points below regarding the horrendous stay we had at this villa;
•	Dirty Shower trays and sealers (black dirt). Shower glass was thick with residue.
•	Shower Trays didn’t drain, causing overflow and slipy wet floors (one guest slipped and fell- hurting her foot and elbow on a tiled floor)
•	Toilet in Bathroom constantly leaked toilet water- created a wet floor/constantly slippy surface and a foul smell. (to left of front door)
•	Under sink units in bathroom, black with dirt and mold
•	Behind beds, dirty and lots of dust
•	2 door handles jammed throughout trip leaving guests stuck in room requiring assistance from outside to get out- very dangerous
•	Cold water throughout stay – every single evening at leave 6/7 guests had to take cold showers. Water did not stay warm, went suddenly freezing cold. As a group of 12 ladies who went out for dinner every evening- this was very upsetting as every night we had to get cold showers to wash our hair.
•	We went down to ‘The Waterfront Offices’ to get guidance on these issues approx. 4/5 times and know one was present. We discussed the issues during our stay and before checkout and were met with a very angry and aggressive response from Rosanna.
•	Staff- Rosanne, did not react well to our issues- she was loud, shouting and aggressive. She recommended we stay somewhere else next time we are in Malta (this is something we did not need advised as we certainly expect higher standards) that The Waterfront Villa delivered, all the same her attitude and approach was very upsetting- she blamed the cleaners and said we were lying about water/hygiene issues until of course we showed her with her own eyes the problems. She just said, loudly, you should have told me sooner.
•	Bedding smelt damp and fusty.
•	Bedrooms displayed smell and signs of Damp. Especially downstairs bedrooms
•	Upon arrival pool was unclean and dirty.
•	2 keys were present at check out - however Rosanne said there was only 1 - 2 of us saw her take both keys - she tried to lie and say she didn't. Rosanne appears totally corrupt.
•	Rosanna offered us compensation in the villa when she seen all the issue we reported were in fact truthful. We didn’t feel comfortable accepting an unrecorded sum of money and responded we channeled communication through AirBnb to ensure the proper channels were followed.
We have raised the above issues with AirBnb. Rosanne/Ludwig offered to pay compensation if we did not write a truthful review. Airbnb told them that this was against the anti-bribery policy. I wish I could attach photos to this review to fully reflect the above experience. Our holiday was completely ruined by our stay at this villa and dealing with Rosanne during this time.