DO NOT STAY HERE! This place is awful!
We arrived to a subpar apartment. The front door looks to have been broken previously, a square is patched up with a mosquito net. This made it VERY easy for people on the street to see inside the apartment.
Three of kitchen drawers were completely broken. The linens in the bedrooms looked as if they were extremely well used, quit gross.
Our first morning, there was no hot water. Some sort of signage would have been helpful...
The next day the electricity went out.
When I tried to call the host I had to step outside because there wasn’t reception in the apartment. Because of the reception issues, we had to keep the front door wide open, so when we tried to go to bed we had a ton of mosquitos buzzing and biting us. The electricity company woke us up at 1am to “fix it”. The host did not preform their do diligence in this scenario. This area apparently has been having problems due to all the construction.
We woke up to our phones not being fully charged, the electricity still not working, and several bug bits on our FACES. We STILL couldn’t shower for a second day in a row and we had to get ready in the dark since there isn’t natural lighting. Because of this we missed our morning plans and were extremely tired the entire day.
When we returned to our Airbnb the power was still out. We had been trying to contact Alison thought the day, zero response on her end. She blocked my calls from my cell phone. When I called from my husband’s phone she answered and pretended to be someone else. This is insane.
At 22:30 the electric company stopped by to “fix” the problem. It worked for less than 10 minutes and they took off.
On our way out, the electricity company stopped by again. We informed them that the power has been out for a few days and when the previous people had come it’s only a matter of minutes until it goes out again.
This has has been emotionally draining and physically draining. Staying at this Airbnb was basically like living in a cave. Alison has apologized via text at first but now will not return my phone calls. As soon as I asked for compensation, she blocked my calls. If she were truly sorry about these inconveniences, we would be reimbursed accordingly. This Airbnb from HELL has not only consumed our entire trip but has ruined a beautiful vacation that my husband and I had looked forward to for months.
I should be reimbursed fully. I’ve always thought highly of Airbnb up until this point. Airbnb should stop letting Alison market the multiple places she rents out. She is extremely unprofessional and can not preform the hostly duties that are simple basic needs, hot water, electricity, a good nights sleep. Alison has informed me that she doesn’t plan on reimbursing me at all. I hope Airbnb chooses to do the right thing in there situation.....