Damn, here it is - our first Airbnb experience FROM HELL we sometimes read about on other people's blogs :D But thanks to the awesome Airbnb support staff we got a full refund, host was penalized and with a lot of luck we found a friendly place to sleep so our long-awaited and long-overdue holiday was not completely ruined. Our host, Simona, kicked us out of the accommodation we booked and payed for (full 6 nights) ON THE DAY WE ARRIVED. In late afternoon. In a foreign country. We arrived early and saw on Simona's face she was annoyed by this. We couldn't know in advance how long it would take us to get to her place in the chaotic Maltese traffic and all we wanted was to leave our bags there and come back later as she has bizarrely accurate rules on exactly when you HAVE to check in or you have to pay her more money. She checked us in and showed us the room... The room was not what we expected and what was described. We booked a room with a private bathroom. This room had a bathroom across the hall with rooms in between. This means that we would have to get dressed every time we needed to pee so don't freak out other guests. If we knew this - we would never book this property. The host called it an "external" bathroom but "private" because we had the keys. We raised this issue and we said that we would never book this type of a room and this is where it all started to go downhill and downright psychedelic REALLY FAST. Simone said that it was OUR FAULT because when in the photo gallery, on the seventh photo, there is a tiny photo caption that said that ONLY THIS room, had an external bathroom. But she avoided this information from the actual property description on the front page. On the description she clearly wrote "all rooms have a private bathroom". We saw an empty room being prepared with a bathroom so we asked her to change rooms but she said NO. NO, NO. If you don't like this, leave, she said, or cancel the reservation (so she can rent the room again AND get our money). We offered a bunch of options (wait for a room upgrade, get a partial refund etc) and she angrily refused all of them and kept saying that we can leave. Now, we are not so nitpicky about bathrooms but the nasty attitude and such open hostility and complete lack of basic reason and utter uncooperativeness really forced us to stand our ground. Basically we started arguing and arguing and arguing delving into ridiculous depths of nonsense that made our heads hurt. Anyways, we contacted Airbnb's support staff who advised we should wait, get out, go get some coffee and they will call us in an hour or so. Simone suddenly said we have to leave the house RIGHT NOW...