We booked the space for two nights, for eight adults for the New year's day. As we entered the house, the whole flat was in absolute mess. In fact, there were items and luggage of other people in the flat. All of the rooms were in use although no one was actually in the house it was occupied by someone else. (shoes, clothes, etc)We contacted the host and Robert directly but response was slow and their English was not great. We reported it to Airbnb but been told we need to wait at least one hour so that host and Airbnb can sort out the situation. The time was already getting to 9 pm and as it was New year's day there were not many options to choose. After one hour (which we did not understand why we had to wait) The Airbnb refunded us and promised they will pay extra 30% of what we been charged. But that's all. No replacement offered or anything. We had to find the hotel ourselves and paid a lot more. Hugely disappointed by the company and the host. Never going to use Airbnb again