Lucienne was helpful right from the beginning of our booking. She advised us what buses to get from the airport, and gave very detailed instructions on how to find the apartment. She does offer a transfer service if you would prefer for an extra cost.
The apartment itself is in a very convenient location with bus routes nearby to get to pretty much everywhere in Malta. It's extremely clean, and accurately represented in the photos and description on Airbnb. Aircon is available at a very reasonable cost, we ended up using just 2 euros for our entire stay of 5 days, and it didn't run out.
Lucienne is a fab host, very warm and friendly, and we had a good chat and laugh whenever we saw her. Having said this, she respects your privacy, but is always available if you need her.
As a side note that may be useful, we used Tallinja bus cards for our stay, and found it very easy to get around. The buses are great, but can definitely get very packed! Make sure you set off early to get a seat.
We would definitely stay here again if we were to return to Malta, and would recommend her to all of our friends and family!