Charles was absolutelly fantastic. He booked for us a taxi, both from and to the airport. When we came into the apartment, there were wine, basic food and hygiene stuff waiting for us. The quality of the apartment was also very high. Rooms and closets had much space, there were also any of dishes you need. A/C worked great too. Also, the apartment is very well comunicated; the bus stop and shops were few steps from the door.