We arrived to find the apartment was not cleaned properly with dust and hair on light switches, lamps, shelves, power point covers hanging off the walls, fallen tiles on the ground, the kitchen had a dead plant in it, and mould around the bathtub, a dirty open drain in one of the bathrooms which Victor said he needed to buy a part for, a rusty dust coated fan, .. Victor saw to it that the cleaner returned and did a second round of cleaning, and he himself fixed the towel rack which was hanging off the wall, as soon as we informed him. Unfortunately it was still not up to scratch with mould on our bed frame, in the kettle, the apartment really needed some work and super deep/ spring cleaning, updating the basics such as bedding and towels is sorely needed, toilet brushes etc.
Victor explained he was using a new cleaner and that we were the first guests to stay in a long time, although I understand this impacted the overall cleanliness and functioning of the apartment, I don't accept that as an excuse- if you know its not ready to be rented, then don't rent it.
If it wasn't so late at night and we weren't so tired, we would have changed to another place. What made up for all the faults of the apartment during our stay was the location, the balcony opens up directly onto the water and bay which was just beautiful, couldn't have found a better location!
Victor was nice and friendly, we were sad to have been so disappointed by the stay given we only had 4 nights to treat ourselves to a short vacation and had expected much more from the glowing reviews.