As other reviewers have mentioned, this room is located in a place that is a bit like a hostel. I never met Maya, but communicated with her and she was always very responsive. Abril checked me in and out and was very helpful and friendly (she gave me a lot of suggestions about what to do, etc). I don't like saying negative things, especially since this is no fault of the owner, but the one thing I did not like about this room is that it was very noisy. Some of this was from being on the ground floor near the street and front door (I am actually usually fine with those types of noises) and the other was due to the other guests. I think the noise level will depend on who else is staying in the hostel (I was woken up at 4am one morning by someone ringing the bell; 2am another morning when a group came back and hung out in the kitchen; and there were a couple of instances right before I went to sleep where someone was yelling over and over for another person right outside my window). Other than the noise, I think this is a great place in a great location (so convenient!) and the common areas are really nice.