We arrived at the Airbnb the first night and little did we know that the key to our apartment was missing. I tried to get in touch with the owner but he only replied the next day at 10 am, which forced us to find a hotel at the last minute for the first night (so we paid for both the taxi and hotel). Next day he didn't even apologize or refund us the money for the hotel. This is the first time I've had a bad experience with Airbnb, and travellers need to know. Also, the room smelled of mold, so we had to keep the windows open for the duration of our stay. 0/5