We traveled a long way to visit Malta and hope that you can understand our disappointment. My Wife and I were very understanding when you informed us last minute of the broken window blinds in the main area and did not complain of the heat inside of the rental upon our arrival. Our biggest disappointment is NOT the extremely hot temperature inside of the rental due to the broken blinds, followed by a scheduled 6 hour electrical outage (that we were not warned of). Our biggest disappointment is the lack of empathy from you as a host.
It was necessary for us to arrange the remainder of our stay at a nearby hotel to ensure that we and our 6 year old child could sleep somewhere with electricity and AC. If you are not willing to issue any form of a refund, please inform your potential renters of scheduled power outages before they agree to paying you.