We were given a different room (room 1 which has no intimacy or natural light because it’s on the ground floor facing the landing and reception area) which was by far worse than the one we saw and booked on airbnb and the manager tried to explain he works with “room categories” and the room we saw on airbnb is just representative of the room category so basically you see that room, you book it, but then you get something completely different - honestly it felt we were cat fished. A lot of the amenities were missing from the room too (sofa, tv area, hair drier etc.).
The room we apparently booked was already taken by someone else, so there is a case of double booking happening at the place.
They finally gave us the right room after 2.5 days of struggling and talking to airbnb on the phone.
We weren’t given any instructions via email either, as other guests have received.
Overall very unpleasant, unprofessional, unfair, and i would never recommend it.