Franco was very helpful throughout the entire process for our visit to Malta - always very prompt with his responses as well. He attended to our questions/concerns prior to our reservation and after confirmation for the apartment, was continuously available to provide us with his recommendations on things to do. Prior to our arrival, Franco shared with us the instructions to get to the apartment, which was most useful for us. The apartment is SO central and convenient (just a few minutes' walk from the Valletta bus terminal, which is around the Triton Fountain) - definitely the place to be as everything is so accessible. We did not have the opportunity to meet Franco upon our arrival but everything was well coordinated as he had arranged for someone to ensure that we were well settled in. The apartment was lovely - exactly like the pictures. While we were there the microwave oven and hairdryer was not working (likely due to a fused adaptor). We had emailed Franco about it in the morning and he had promptly fixed them in the afternoon when we went out for the day. He also emailed me back with an update once it was fixed, so that I was assured that all was well by the time we returned home. Truly fantastic experience and would recommend Franco's to anyone visiting the beautiful Malta!