Host didn’t provide check in instructions before check in time. They also didn’t answer phone till 5th attempt,
After we finally got keys all went fine till evening when first powercut came. This followed 2nd powercut same night. Total powercut first day was about 3-5 hours.
Same issue happened 2nd night. On 3rd night power went out again and was not restored for over 24 hours.
This time we also found out from neighbour that apartment where we stayed was consuming over 50% of the whole building capacity. We had to keep AC’s off for another two days till electrical company came to upgrade building connection. During our stay temperature in Malta was between 32-39 degrees(c) so this was very uncomfortable time for us.
For this we agreed 50% compensation for our entire stay(10 days) but so far host/Airbnb has only paid back less than 40%.
Host didn’t first react to complaints about electrical issues and was generally very passive and slow with their responses. Also their contact person often ignored phone calls.
This apartment was quite nice and has great sea view. However the host who is supposed to be professional company didn’t show any kind of professionalism solving this matter. I wouldn’t recommend staying in this apartment and with this host.
This host ruined our vacation and didn’t even provide agreed compensation.
Also note that 3rd bedroom with bunkbeds does not have AC so it’s basically unusable during hot summer days.