Overall, it’s a nice apartment in a great location and comfortable enough to fit a family or group of friends. Balcony was nice and spacious with view of the sea. The pool was nice and my children enjoyed it during our stay, there are plenty of chairs and umbrellas. The sun is only out on the pool until early afternoon and then it’s partly shady because of the positioning of the building over the pool.
Initially it was slightly difficult to meet exactly with our check in person as there are a few buildings complex entrances. The check in process was brief, we were pointed in the direction of where the pool is and how to use the key fob to open the door and a quick tutorial how to use the air conditioning.
There were some initial tweaks during our arrival and stay but the communication with Paula was very quick and the issues were handled quickly except for our AC issue which will be explained later…
The apartment is on the first floor so there is a bit of noise from the elevator and from people talking while waiting for the elevator which you get used to. We did like being on the first floor because it was quick access to the apartment, no waiting for elevators.
I wish there was more proper storage for clothing, there are just large hanging wardrobes in the bedrooms and about 10 hangers for each bedroom.
The mattresses for a long stay are quite uncomfortable and some of the pillows were less plush than a blanket. There were stains on the mattresses as the sheets did not fit well and kept moving.
The brown towels originally provided smelled like mildew and we couldn’t use them; luckily I had packed towels just in case and had paid for additional cleaning during our stay when the towels were changed into usable towels!
The apartment can use some TLC there was peeling wallpaper, tiles coming off the wall and a new couch. The fluffy carpet in the living area had ants in it, in hindsight I should have rolled it up out of the area.
Now about the AC issue, unfortunately during our 21 day stay the main pump which supplies 350 apartments over heated and we were told the building had to source a new pump which took 3 days to fix. We were offered 2 of the “last fans” when I inquired about the AC (there are 3 bedrooms). We could not leave the doors to the balcony or the windows open as this is a first floor apartment with no screens. When I asked for compensation for the inconvenience and AC that was clearly listed, I was offered to cancel the remaining nights and be issued a refund. Basically my only option was to leave the apartment and find another place for my entire family to stay. It was a very stressful few days during the last few days of our holiday. I was told by other residents that this issue has happened before the previous year. This was a building problem and not a personal problem of Buena Vista’s.
Thankfully it was fixed after a few days and we got to enjoy the last 2 days in AC!