I have over 50 stays on airbnb, and I have never had to leave a review below 4 stars on any booking until now. I would leave this listing 0 stars if I could. This was by far the worst stay I have had on airbnb.
The apartment had an insane cockroach infestation, they were absolutely everywhere. The infestation was well developed, with cockroach eggs, nymphs and adults. The infestation has had to have been building for months.
I messaged the host about the infestation. It was a thursday, the host says she’ll have someone check it during the weekend.
The host then ghosts me. I received no message during the weekend. I message the host again on sunday night. I again waited several days for a response, but did not receive one. It became obvious the host was trying to ghost me
I have pictures and videos of the cockroaches in the apartment, so I do a claim through airbnb. Despite ghosting me for a week, once I got airbnb involved I get an immediate response from the host. The host says it’s not her apartment in the photos, and claims that I took the photos elsewhere. The host later admitted that there was a problem, but claimed it was not her fault since the infestation spread into the apartment through the pipes of the building. Later on she changes her story again, this time blaiming open windows.
I had paid the mandatory deposit for utilities at the beginning of my stay. After my stay, I ask for the remainder of my deposit back. She ghosts me again. I need file a claim with airbnb to get an answer. The host messages me, and tells me she is holding my deposit until I write a positive review.
To conclude: A catastrophic problem emerges. The host ghosts me. Then denies the existence of the problem. Then holds my deposit until I write a positive review.
This was the absolute worst stay I have had on airbnb. I would strongly recommend avoiding any of this host’s listings.