I paid over £210 for 3 nights to stay at this bnb. Unfortunately one day before my flight, I received an email saying my flight had been cancelled. It was a stressful experience as there were no other available flights that day.
I explained this entire situation, enquired about rescheduling and was appalled by the slowness of the response and poor communication. When I tried ringing them they ended my phone call and kept saying they had bad signal, even though they were online the entire time.
I sincerely regret booking this. It’s really not fair for someone to pocket this amount of money when I was not even there and for something out of my control. At least the cleaning fees should be returned to me , as I was not even there.
Please avoid booking if you are looking for hosts with great communication and service. This situation can happen to anyone and it’s a hassle reaching them. At the end of the day , they’ll run off with your money without saying a word.