The place were as described, but the communication with housekeeper and landlord were not so pleasant.
On the day we came in, we were told by housekeeper that there was a water supply problem, which caused halfway ran washing machine and dish washer.
But when we arrive at your apartment,
1. the towels were half wet on hanger, with a stinky smell, because it’s half wet in a moist weather. We couldn’t tell which are face towels, which are bathroom mats. And when we requested for clean dry towels, the housekeeper insisted they were cleaned and would not solve the problem for us.
We have to hand wash whatever we needed due to washing machine problem written below.
2. Dishes was halfway ran, still greasy, so we didn’t touch for the 5 days stay
3. Washing machine is loaded and was unclean, we were asked by the housekeeper to re-ran, but the machine couldn’t. Which in turn caused all the hectic communication with her, that we asked her to come over for 4days, we requested clean dry towels and in the end she still didn’t resolve.
As we were there, every single day we politely ask the housekeeper to come to solve the washing machine problem, send videos and photos trying to resolve the problem, she didn’t. And please forgive me for having to leave bad review, for in such hot humid weather without properly working washing machine, clean towel, clean clothes for 4/5days, it’s just unbearable.
On the 4th day, I couldn’t do it, I insisted her to come, and told her it was extremely unprofessional to treat us like this, water supply problem was not under her control, it was not our responsibility to endure no clean towel, dishes and a consequence having to hand wash everything by ourselves.
What she replied? She was not aware the problem still there until second day night…
Isn’t it equivalent to we told her every single day? for 4 days straight. On the 4th day, we could run the machine under only one specific mode. Oh thank God…
And when I told her, clean dry towels and dishes no matter what should be there before any guests check in, she told me.
‘Thanks for your suggestion.’
I tried to contact the landlord to ask the housekeeper to come, there wasn’t reply from his end throughout the stay.
Well we had amazing time in Malta, all time water sports, but no clean everything. I suggest the workaround being, either a dryer is invested, or the landlord hire a new housekeeper who thinks from other people’s shoes.