The stay itself wasn’t the worst part, it was the communication with the host upon checkout. She was condescending and rude in the way she spoke to us, demanding that we pay for a towel that had makeup on it. We paid a cleaning and service fee of over 200€, surely it wouldn’t have been any trouble just to wash the towel. After we refused to pay for the towel that could be easily washed clean, her attitude only became more aggressive. Finally, we took the towel and washed it clean within minutes and showed it to her, to which she responded “Why didn’t you do that before?” Because we are paying a cleaning and service fee! I have never received such hostile treatment from a host over something so minor. In addition, she insisted that we went well over the allowed electricity usage of 20 units per day, which is completely misleading on the listing. We were only 5 out of 7 in the end as 2 people’s flights were cancelled due to Covid (for which we didn’t even request a refund) and somehow we went well over the electricity usage that the host said should be enough for us. Ridiculous. Then, the outside of the apartment was filthy with garbage bags everywhere and cockroaches running around. To say the least, it was a huge disappointment.