I've been staying in apartment with my husband and a friend for 9 days and it have been great experience. Richard gave us instructions about check-in and moreover his friends met us and helped with check-in. Communication was fast and very easy. In advance, Richard sent me instruction how to use public transport on Malta step-by-step, so I did.t have any troubles with using bus. The apartment was cozy and clean. I was a little bit surprised that there was no general heating on Malta, but we had a AC and used it every evening. The apartment is ideal for escape from crowd and big city. As it was December, there were not so much people and fuss around, ideal for relax & taking a long walk in the nature. Highly recommend the apartment!