When we arrived in Malta, the first experience we had was an incredibly rude taxi driver who told us "you can't get there by car", and dropped us what was apparently a fifteen minute walk away from Michael's place. We called him, and he immediately calmed us both down, walked over to where we were and walked us back to the apartment, even carrying one of our bags. Upon arrival, he explained everything about the apartment, gave us a city map with some of his recommendations (all of which turned out to be excellent) and made sure we knew how to contact him if necessary. The apartment was even better than the one we had booked, as a scheduling change had required him to upgrade us to another apartment he had in the same area which was more comfortable and had a view of the harbour. There was also a welcome package of fresh Maltese bread, orange juice, coffee etc, a bonus not expected but much appreciated. The neighborhood was a perfect spot from which to get around town, and it was a very comfortable home for us during our 5 night stay. He allowed us to enjoy the place as though it was our own, but also dropped in to make sure we were comfortable, even leaving us a homemade dessert. We were glad to reciprocate by inviting him for a glass of wine.