Excellent communication with Andrea before our trip who arranged airport transfers and earlier book-in. His mother,Joanna, met us at the city walls and took us straight to the house which was much appreciated. The welcome basket was a nice touch and after showing us the basics she left us to relax. Minor issues were dealt with immediately (including one of our party losing a key !). The house was on 3 floors with bathrooms on all of them.The views from the roof terrace were beautiful and we enjoyed some great sunsets. This is one of those properties you see on your travels and wonder how people find them...well now you know. Highly recommended.