Sympathy does not seem to be included in the price. Do not expect good will when things are not going according to plan, which can easily happen during Covid-19.
I did not get an answer to an important message. Instead, the host just sat it out silently until the last cancellation deadline was over.
In my opinion, that is not five star communication and I do not think the term “superhost” is justified.
We wish him all the best though.
Chris & Johanna