William is a great host. He's always available for any request you could have about your reservation. And in the event you have any issue with your reservation don't hesitate to contact with him, he'll surely resolve it. In my opinion, the kitchen was initially not clean enough and the next day, with no discussion, he sent again the cleaning personnel. And since I needed accommodation for more days than were available in the apartment we made a convenient arrangement to accommodate me in the same building after the initial stay.