Paola and Dean charming and helpful. The broken microwave was replaced almost instantly. We were long term, winter visitors so would have welcomed more cleaning materials and a vacuum cleaner. And there was some chipped and missing crockery/glasses. A few more cooking utensils wld have been welcome. The draughty balcony and front doors made the apartment chilly at times. The block's video/electronic front door lock didn't work which was inconvenient for deliveries and taxis. But overall we were happy and content