I am a seasoned globetrotter and have an extensive experience with hotel/guesthouse booking. I could not understand why this listing rated 4.42, the rating system at Airbnb becomes questionable.
Antonio the host was friendly and quick to respond to start with, our check in was very smooth. Just upon arrival, we found a cockroach in the bathroom. We couldn’t feel comfortable to leave our bags or suitcases open as the flat seemed to be unclean to us. Since we were on holiday and had little time to change accommodation so we decide to give it another chance. We reported the issue with the host.
The same night, we also found spiders in the shower area and the next morning another cockroach running in the bathroom. We reported the issue again but the host became less engaging, when we said we have to check out the place immediately he did not respond at all. Therefore, we had to escalate the issue to Airbnb.
The place was not clean, sofa was torn, the duvet was also not clean and we were not provided with duvet cover (this was bizarre), the bathroom door where held the towels is mouldy. It seems to be the flat has been abandoned for a while. I have to detail all these so that next guest(s) booking the flat know what they are subscribing to.
It also takes longer for Airbnb to resolve this issue than I anticipated. As of this moment, the claim is still not resolved.