Michael was very approachable and dealt with questions and very minor hiccups extremely promptly. The apartment was charming and in a wonderful location with no cars (at the end of a narrow street with steps outside). We liked the way it was furnished - especially the clever lighting in the bathroom! The downstairs room was a bit damp but this is probably typical of an old house built, we imagine, in the 17th century. The kitchen was well fitted out although the hot water tap needed attention and a coffee pot and corkscrew would have been welcome. However, these are minor points and overall we really enjoyed our stay in Valletta.