Alison was very responsive, and also helped us with a taxi from the apartment to the ferry. On a positive note, this apartment is quiet and well located to the beautiful Valletta sights. We visited in September and the apartment smelled unhealthy/quite strong due to high humidity, despite humidifiers and fans that were placed on site. The place is smaller than pictures denote, and stairs to the second floor are very tight. Fortunately we had booked for one night only. We were pleased with Alison's help with taxi service.