The communication with Paula goes very well. Everything is well organised and she responds quite rapidly to messages. The apartment we stayed in was really nice and well located. There is plenty of space and the decoration is pleasant. The bathrooms are clean and tidy, the kitchen is fully equipped. The check out was made by a person called Ronald, who in fact works for Paula and does the check ins and check outs in all of Paula's flats - he gives the keys, checks the electricity counter, because if you consume more than 25 units per night you pay extra charges, and leaves, ensuring you that it has been 7 years he was doing this.